21st Century Insurance
Industry: Insurance company
Description21st Century Insurance is an american auto insurance company and is wholly owned by the Farmers Insurance Group of Companies. They are headquartered in Wilmington, Delaware, and provide private passenger auto insurance in California and Hawaii. Parent organization: Farmers Insurance Group Headquarters: Wilmington, Delaware, United States Founded: 1958, Los Angeles, California, United States Area served: United States of America Key person: Glenn A. Pfeil Subsidiaries: 21st Century Insurance Co,
21st Century Insurance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at 21st Century Insurance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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21st Century Insurance Employees
Let me see you Sparkle Photography January 2013 - Present
Www.letmeseeyousparkle.com December 2011 - Present
USAA November 2010 - Present
21st Century Insurance May 2009 - November 2010
Skills
Microsoft Office, Microsoft Excel, Customer Satisfaction, Customer Service, Insurance, Clerical Skills, Creative Writing, Organization, blogging, Account Management, Property & Casualty..., Multi Tasking, Blogging
Education
Rio Salado College 2008 — 2015
In progress Bachelors Degree, Human Resources Management and Services
Centennial High School 2003 — 2007
High School Deploma, General Studies
HealthPort LLC May 2012 - Present
Gwinnett Medical Center October 2012 - February 2013
Utica National Insurance Group August 2011 - December 2011
QBE Insurance April 2011 - June 2011
Cypress Care April 2010 - July 2010
21st Century Insurance May 2009 - December 2009
Chamberlin Edmonds December 2007 - June 2008
Metro HealthCare May 2005 - May 2008
AIG September 2003 - May 2005
Skills
Microsoft Office 2007, Healthcare, Insurance Claims, Workers Compensation, Office Administration, Database Management, Customer Experience, Customer Focus, Spreadsheets, JCAHO, Database Administration, Insurance, Medical Records, Hospitals, HIPAA, Medical Terminology, Claims Management, Medical Coding, ICD-9, Health Information..., Property, Meditech, Employee Training, Claim, Health Insurance, Liability, Outlook, Customer Service, Microsoft Word, Recruiting, Microsoft Excel, Teamwork, Customer Satisfaction, Time Management, Software Documentation, Data Entry, Lotus Notes, Medical Billing, Employee Benefits, EMR, EHR
Education
Darton State University
Associates, Cancer Registry Management
Savannah State University
Bachelors, Business Administration
Argosy University October 2008 - July 2015
Argosy University October 2008 - July 2015
Argosy University October 2008 - July 2015
Fidelity Investments June 2007 - July 2008
Fidelity Investments June 2007 - July 2008
21st Century Insurance October 2005 - June 2007
st Century Insurance October 2005 - June 2007
Geico Insurance Company August 2003 - October 2005
Skills
Customer Service, Higher Education, Sales Operations, Public Speaking, Microsoft Office, Leadership, Coaching, Outlook, Team Building, Training, Staff Development, Student Affairs, Leadership Development, Microsoft Excel, PowerPoint, Microsoft Word, Teaching
Education
Argosy University Dallas 2009 — 2011
Masters, Business Administration
Stephen F. Austin State University 1997 — 2001
Bachelor, Business Administration
Lexus July 2014 - Present
21st Century Insurance February 2011 - Present
State of Arizona December 2005 - January 2011
NCC Business Services of America, Inc. 2001 - 2005
Skills
Insurance, Liability, Property & Casualty..., General Insurance, Customer Satisfaction, Customer Retention, Customer Service, Customer Engagement, Office Management, Office Administration, Collections, Sales, Titles, Driving License, Accounting, Call Centers, Data Entry, Payroll, Microsoft Excel, Administration
Education
Rio Salado College 2010 — 2010
GED
Deer Valley High School
Capitol Insurance Company March 2015 - Present
Nationwide Insurance October 2010 - July 2014
21st Century Insurance July 2009 - October 2009
AIG Agency Auto November 2003 - July 2009
MetLife Financial Services January 2001 - January 2003
PRUDENTIAL INSURANCE COMPANY January 2000 - January 2001
PENNSYLVANIA NATIONAL INSURANCE COMPANY February 1995 - July 2000
USF&G INSURANCE COMPANY January 1993 - February 1995
The Green Tree Group January 1990 - January 1993
CIGNA CORPORATION January 1987 - January 1990
Skills
Competitive Analysis, Property & Casualty..., Sales Management, Claims Management, Marketing, Pricing, Insurance, General Insurance, Vendor Management, Customer Service, Risk Management, Sales, Training, Management, Underwriting, Sales Operations, Analysis, Strategic Planning, Negotiation, Product Management, Recruiting, Commercial Lines, Commercial Insurance, Casualty, Liability, Life Insurance, Account Management, Homeowners, Customer Retention, Financial Risk, New Business Development, Process Improvement, Leadership, Team Building, Sales Process, Selling, Business Planning, Direct Sales, Relationship Management, Cold Calling, Sales Presentations, Customer Satisfaction, Business Development, Selling Skills, Business Analysis, Small Business, Coaching, Strategy, Business Strategy, Cross-functional Team...
Education
Robert Morris University 1984 — 1987
MBA, Business Management
Penn State University 1979 — 1983
B.S., Business Admin, Economics
Travelers July 2012 - Present
Travelers Insurance May 2008 - July 2012
21st Century Insurance March 2007 - April 2008
21st Century Insurance September 2003 - March 2007
21st Century Insurance March 1990 - September 2003
Circuit City November 1985 - March 1990
Skills
Management, Sales, Call Center, Property & Casualty..., Customer Service, Underwriting, Customer Satisfaction, Customer Experience, Coaching, Cross Selling, Insurance, Workforce Management, General Insurance, Leadership, Call Centers, Risk Management, Training, Telecommunications, Recruiting, Operations Management, Budgets, Sales Management, Liability, Performance Management, Team Building, Conflict Resolution, Team Management, Contact Centers, Account Management, Business Process, Employee Benefits, Outlook, Time Management
Education
Call Center Industry Advisory Council (CIAC) 2005 — 2006
Certification, Call Center Operations Manager
Pierce College 1984 — 1986
Sumo Logic July 2015 - Present
Cross Creek Systems 2011 - July 2015
Move, Inc. 2010 - 2011
Management Resource Solutions Inc. January 2010 - December 2010
21st Century Insurance 2006 - 2009
Skills
Talent Acquisition, Search, Software Engineering, Hiring, Full-cycle Recruiting, Interviewing, Executive Search, Candidate Screening, Sourcing, Internet Recruiting, Staffing Industry, Salary Negotiation, Direct Recruiting, Technical Recruiting, Strategic Sourcing, Benefits Negotiation, Recruiting, Screening Resumes, Interviews, Talent Management, Applicant Tracking..., Networking, Screening, SDLC, Staffing Services, Contract Recruitment, College Recruiting, Industrial Sector, Temporary Placement, SaaS, Vendor Management, Start-ups, Employee Benefits, Permanent Placement, Human Resources, Cold Calling
Education
San Francisco State University
Psychology
Oak Park High School
IBC Bank October 2012 - Present
Self-Employed March 2012 - October 2012
21st Century Insurance May 2011 - March 2012
Texas House of Representatives January 2011 - May 2011
Bon Appetit October 2008 - December 2009
Skills
Microsoft Office, Financial Accounting, Analysis, Business Planning, Bookkeeping, Financial Analysis, Journal Entries, General Ledger, Expenses, Banking, Financial Reporting, Accounts Payable, Auditing, Budgets
Education
St. Edward's University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Accounting
Aztek Logistics, Inc November 2014 - Present
LeadsMarket.com August 2012 - September 2013
InsuranceLeads.com February 2008 - April 2011
21st Century Insurance 2006 - 2008
Skills
DOT Compliance, Fleet Management, Logistics Management, Transportation, Shipping, Logistics, Trucking, Warehousing, Truckload, Business Development, Lead Generation, New Business Development, Marketing, Marketing Strategy, Email Marketing, Account Management, Sales Management, Sales, Affiliate Marketing, Management, Digital Marketing, B2B, Start-ups, Online Marketing, Analytics, Negotiation, Social Media Marketing, Strategic Planning, Advertising, SEO, Product Marketing, E-commerce, Web Marketing, Project Planning, Freight, Customer Acquisition, Strategic Partnerships, Product Management, Payday Loans, Project Management
Education
Saint Petersburg State University 2004 — 2008
Bachelor's degree, Business Administration and Management, General, A
Fairfax High School 1999 — 2002
GED, A
Farmers Insurance January 2013 - Present
Farmers Insurance September 2013 - December 2013
Farmers Insurance August 2010 - January 2013
21st Century Insurance September 2008 - August 2010
AIG May 2008 - September 2008
Lowe's Home Improvement 2004 - 2008
Skills
Automotive, Appraisals, Loss Prevention, Inventory Control, Collision, Automotive Repair, Insurance, Customer Service, Claim Investigation, Accident Investigation, Internal Investigations, Microsoft Excel, Microsoft Word, Lotus Notes, PowerPoint, Road Traffic Law, Auto Body, Auto Injuries, Automobile Accidents, Accident Claims, Property & Casualty..., Claims Handling
Education
Penn State University 1998 — 2002
Bachelor's degree, Administration of Justice
CoverHound, Inc. April 2014 - Present
Ciba insurance company January 2011 - April 2014
Ciba - Corporate Insurance Brokers Association ApS January 2011 - April 2014
21st Century Insurance February 2005 - December 2009
Royal Stone Insurance Agency November 1999 - February 2005
Skills
Umbrella Insurance, Casualty, Property & Casualty..., Commercial Insurance, Commercial Lines, Liability, Insurance, General Insurance, Legal Liability, Underwriting, Workers Compensation, Brokers, Claim, Professional Liability, Inland Marine, Risk Management, Excess, Term Life Insurance, Life Insurance, Whole Life, Disability Insurance, Fixed Annuities
Education
Pierce College 2009 — 2011
Associate of Arts (A.A.)
San Fernando High School 1997 — 2000
High school Diploma
OneBeacon Professional Insurance June 2010 - Present
Texas Joint Underwriting Association September 2004 - June 2010
Texas Property & Casualty Insurance Guaranty Association May 2002 - September 2004
21st Century Insurance 1991 - 1995
Skills
Property & Casualty..., Casualty, Liability, General Insurance, Medical Malpractice, Litigation, Public Liability, Trials, Claim, Product Liability, Risk Management, Legal Liability, Claim Investigation, Mediation, Personal Injury, Insurance, Healthcare, Professional Liability, Reinsurance, Litigation Management, Excess, Liability Analysis, Claims Resolution, Umbrella Insurance, Long-term Care, Commercial Insurance, Claims Investigations, Excess, Indemnity, Claims Handling, Errors, Subrogation, Property Damage, Underwriting, Commercial Lines, Long Term Care Insurance, Employment Practices...
Education
Southern Connecticut State University
Bachelor of Science (B.S.), Journalism
UniFirst Corporation January 2015 - Present
Allstate June 2013 - January 2015
21st Century Insurance March 2012 - June 2013
TruGreen January 2010 - January 2011
Luiginos Heathrow September 2005 - September 2010
Skills
Licensed Property &..., Consultation, Insurance, Umbrella Insurance, Property & Casualty..., Motorcycle, Homeowners, Casualty, Liability, Professional Liability, Team Leadership, Communication Skills, Inland Marine, Renters, Flood Insurance, Legal Liability, Liability Analysis, Disability Insurance, Casualty Insurance, Life Insurance, Customer Service, Sales, Management, Marketing, General Insurance, Customer Retention, Cold Calling, Negotiation, Marketing Strategy, Sales Management, Team Building, Account Management
Education
Seminole Community College 2006 — 2010
Communication, General
21st Century Insurance June 2011 - Present
Gap Inc./Old Navy June 2009 - June 2011
Education
Saginaw Valley State University - College of Business and Management 2006 — 2010
Bachelor of Business Administration (B.B.A.), International Business, 3.7
Farmers Insurance January 2011 - Present
21st Century Insurance April 2002 - Present
American International Group, Inc. 2002 - 2009
Chase Manhatten Bank - Chase Insurance Agency September 1998 - April 2002
Colonial Penn Insurance 1976 - 1998
Skills
ITIL, Data Center, SDLC, Disaster Recovery, Vendor Management, Process Improvement, Networking, Enterprise Architecture, Change Management, IT Service Management, Network Administration, Visio, IT Management, Management, PMP, VoIP, IT Operations, Integration
Education
Saint Joseph's University 1985 — 1989
Bachelor of Science, Information Systems
Sprouts Farmers Market September 2013 - Present
CSC January 2010 - November 2011
21st Century Insurance January 2001 - November 2010
Litton Computer Services (AKA Mellonics Information Center) September 1984 - May 2000
William Sonoma September 1987 - August 1999
Value Computing Inc. 1987 - 1989
Value Computing Inc. 1982 - 1984
Lockheed Martin 1979 - 1982
Mellonics Information Center (Litton) 1969 - 1979
North American Rockwell - Rocketdyne 1963 - 1969
Skills
ITIL, Mainframe, Disaster Recovery, Quality Assurance, Automation, Process Improvement, Customer Relations, Data Center, Analysis, Problem Solving, Requirements Gathering, Documentation, Change Management, IT Management, SOX, Customer Service, Team Building, Lotus Notes, Sarbanes-Oxley Act, Software Documentation, Leadership, SDLC, Vendor Management, Integration, Business Analysis, Requirements Analysis, SharePoint, Business Intelligence, IT Strategy, Visio, Training, PMP
Education
Professional Courses 2010 — 2011
Certification, Management
Pierce College 1962 — 1988
Business
CLM Washington July 2015 - Present
Soha & Lang, P.S. December 2014 - Present
Soha & Lang, P.S. July 2007 - December 2014
CPCU Society, Pacific Northwest Chapter 2011 - 2013
Keller Rohrback January 2006 - July 2007
Safeco March 2002 - December 2005
21st Century Insurance May 1993 - March 2002
Farmers Insurance January 1989 - May 1993
Skills
Negotiation, Claims, Insurance, Litigation, Product Liability, Expert Witness, Claim, Bad Faith, Liability, Trials, Liability Analysis, Property Claims, Automobile Accidents, Commercial Lines, Litigation Management, Subrogation, Insurance Law, Casualty Insurance, Commercial Insurance
Education
Southwestern Law School 2001 — 2005
JD, Law
University of California, San Diego 1981 — 1986
B.A., Double Major - Mgmt Sci & Psychology
Travelers June 2012 - Present
Travelers July 2009 - June 2012
21st Century Insurance July 2007 - June 2009
Nationwide Insurance 1985 - 2007
Scottsdale Insurance Company 1994 - 1996
Education
Otterbein University 1982 — 1986
BA, Mathematics
SelectSource November 2014 - Present
Farmers Insurance January 2014 - November 2014
Farmers Insurance September 2010 - January 2014
21st Century Insurance 2008 - 2010
American International Group 1999 - 2008
Skills
Insurance, Administrative..., Employee Benefits, Outlook, Data Entry, Benefits Administration, Lotus Notes, Invoicing, Office Management, Access, Time Management, Human Resources, Administration, PeopleSoft, Telephone Skills, Spreadsheets, Office Administration, Call Centers, Payroll, Procurement, Inventory Control, Community Outreach, Fundraising, Microsoft Excel, Pivot Tables, PowerPoint, Internal Communications, Events Coordination, Accounts Payable, Management, Administrative..., Training, Team Building, Process Improvement, Property & Casualty..., Leadership, Customer Satisfaction, Microsoft Office, Strategic Planning
Education
Southern New Hampshire University 2014 — 2017
Bachelor's Degree, Communication, General
University of Central Florida 1996 — 1999
classes toward BA, Communications
Valencia Community College 1994 — 1996
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
National General Insurance September 2013 - Present
National General Insurance August 2011 - August 2013
21st Century Insurance 2003 - 2010
Skills
Claim Investigation, Personal Lines Auto, RV, Claims Resolution, Claims Handling, Liability, Property Damage, Liability Analysis, Auto Claims, Claim, Claims Investigations, Automobile Liability, Insurance
Education
De La Salle
Saint Mary's College of California
Bachelors, Communications
York Risk Services Group / FARA December 2002 - Present
Bristol West Insurance Group August 2001 - December 2002
Questral Claims Management February 2001 - August 2001
21st Century Insurance February 1996 - February 2001
United States Senate - Sentor Dianne Feinstein June 1994 - February 1996
Skills
General Liability, Litigation Management, Property & Casualty..., Claims Management, Commercial Insurance, Mediation, Supervisory Skills, Negotiation, Compliance, Product Liability, Claim Investigation, Legal Liability, Liability, Workers Compensation, Property Damage, Claim, Insurance, Casualty Insurance, Subrogation, General Insurance, Professional Liability
Education
San Diego State University-California State University 1991 — 1994
BS, Political Science
Ingersoll Rand March 2014 - Present
CSC January 2012 - Present
21st Century Insurance August 2011 - January 2012
Wilmington Trust August 1997 - September 2011
Unisys August 1983 - August 1996
Skills
Networking, Disaster Recovery, Active Directory, Vendor Management, DNS, Telecommunications, Citrix, Troubleshooting, Windows Server, SDLC, Virtualization, Technical Support, Integration, ITIL, Budgets, WAN, SharePoint, Cisco Technologies, Routers, Data Center, IT Service Management, IT Management, Information Technology, Windows 7, Visio, Enterprise Architecture, Microsoft Certified..., TCP/IP, Unix, Group Policy, vSphere, Business Analysis, VMware ESX, Security, HP, Servers, VMware
Education
Penn State University
West Chester University of Pennsylvania
BS, Computer Science
Farmers Insurance March 2011 - December 2013
21st Century Insurance January 2000 - December 2009
21st Century Insurance November 1994 - December 1999
Skills
Unix, Outlook, Business Analysis, Oracle, Databases, Testing, Mainframe
Education
West Valley Occupational Center 2010 — 2011
Network+ / A+ Certified
Pierce College 2002 — 2003
Courses, Programming Classes
NACC Technical Institute 1997 — 1998
Certificate, Network Administration - MCP
American Business Institute 1985 — 1986
Certificate, Computer Programming / Operations
Kemper Service Group July 2011 - Present
21st Century Insurance May 2007 - October 2010
AIG December 2003 - May 2007
OneBeacon Insurance Company August 2001 - November 2003
Progressive Auto Insurance Company June 1999 - May 2001
Empire Blue Cross and Blue Shield July 1998 - June 1999
Education
Siena College 1985 — 1989
BA, Sociology
Farmers Insurance November 2010 - Present
Topa Insurance Company May 2010 - November 2010
21st Century Insurance March 2006 - December 2009
21st Century Insurance 2001 - 2006
21st Century Insurance 1999 - 2001
21st Century Insurance 1995 - 1999
Skills
User Acceptance Testing, Business Intelligence, Testing, Analysis, Project Management, Software Documentation, Test Automation, SharePoint, Visio, Quality Assurance, Vendor Management, Integration, Requirements Gathering, Call Centers, CRM, SDLC, Requirements Analysis, Cross-functional Team..., Insurance, Business Analysis, Systems Analysis, Business Process, Process Improvement, Leadership, Management, Waterfall, Software Project..., Business Requirements, DB2, PMP, Data Warehousing, Agile Methodologies, PMO, Business Process..., Enterprise Architecture
Education
Santa Monica College
Tony La Russa's Animal Rescue Foundation February 2008 - Present
Leadership Contra Costa 2009 - 2010
Tony La Russa's Animal Rescue Foundation November 2004 - January 2006
21st Century Insurance June 2003 - September 2004
Bayside Medical Group 1997 - 2003
Education
Saint Mary's College of California 1999 — 2003
B.A., English
Goldwell New York March 2012 - Present
Probe Services/PSPI Group October 2009 - January 2012
21st Century Insurance December 2007 - August 2009
Hill Family Agency September 2005 - December 2007
Enterprise Rent-A-Car September 2002 - September 2005
Skills
Property & Casualty..., Insurance, SalesLogix, Customer Service, New Business Development, Account Management, Product Marketing, Direct Sales, Sales Process, Employee Management
Education
Siena College 1999 — 2003
Bachelor's, Marketing and Management
Zenith Insurance Company (United States) March 2010 - Present
21st Century Insurance May 2008 - December 2009
21st Century Insurance May 2004 - May 2008
21st Century Insurance March 2000 - May 2004
21st Century Insurance November 1999 - March 2000
21st Century Insurance May 1993 - November 1999
Skills
Lotus Notes, SharePoint, Visio, User Acceptance Testing, Software Documentation, Business Requirements, Access
Education
Salem State University 1974 — 1978
Bachelor of Science in Education, Education, English
Liberty Mutual Insurance January 2014 - Present
21st Century Insurance October 2011 - January 2014
Great Lakes Risk Management October 2007 - September 2010
Golf Galaxy April 2007 - November 2007
Skills
Insurance, Claim, Property & Casualty..., Liability, Casualty, Legal Liability, General Insurance, Underwriting, Health Insurance, Life Insurance, Workers Compensation, Umbrella Insurance, Call Centers, Customer Service, Outlook, Risk Management, Employee Benefits, Lotus Notes, Process Improvement, Analysis, Sales, Marketing
Education
Southern New Hampshire University 2012 — 2014
Bachelor of Science (BS), Marketing, Social Media Marketing
Western Michigan University 2010 — 2011
AmTrust North America August 2015 - Present
Bristol West Insurance Group April 2014 - Present
Bristol West Insurance Group October 2012 - April 2014
Independent Contractor August 2012 - October 2012
Affirmative Insurance January 2010 - August 2012
21st Century Insurance July 2001 - January 2010
Skills
C.A.S.A., Business Analysis, Casualty, Casualty Insurance, Claim, Claims Handling, Claims Management, Insurance, Legal Liability, Liability, Litigation, Property, Property Damage, Subrogation, Claim Investigation, Commercial Insurance, General Insurance, Property, Litigation Management
Education
St. Mary's College of California 1997 — 2001
Bachelor of Arts (B.A.), History
21st Century Insurance January 2014 - Present
Securenetmd January 2013 - Present
Intel Corporation July 2011 - October 2011
Comcast Cable February 2011 - May 2011
Skills
Web Design, Problem Solving, Adobe Creative Suite, Operating Systems, Linux, XML, Python, Testing, Programming, Microsoft Office, Troubleshooting, Windows, C#, Photoshop, Social Networking, HTML, Social Media, Bash, Team Leadership, Program Management, Access, Process Improvement, Vendor Management
Education
Strayer University (DE) 2009 — 2011
MS, MIS/Computer Network Security
Wilmington University (DE) 2006 — 2009
BS, Computer Network Security
21st Century Insurance November 2011 - Present
21st Century Insurance November 1997 - November 2011
AIG March 2005 - October 2007
Skills
Underwriting, Insurance, General Insurance, Property, Leadership, Team Building, Claim, Liability, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Retention, Call Centers
Education
Penn State University 1990 — 1994
B.S., Insurance
21st Century Insurance August 2006 - June 2011
Teknosoft System Services 2001 - 2008
Skills
Insurance, Call Center, Customer Service, Property & Casualty..., Customer Satisfaction, Project Management, Customer Retention, Process Improvement, Sales, Marketing, Team Building, Microsoft Office, Coaching, Visio, Call Centers, Training, Leadership, Vendor Management
Education
Sierra College 1985 — 1987
AA, Administration of Justice
USAA April 2014 - Present
Wells Fargo September 2013 - March 2014
DiblyDobly (Metixis) August 2012 - May 2013
Wells Fargo November 2010 - May 2012
Insight July 2009 - December 2009
Wells Fargo June 2007 - June 2009
Penske 2006 - 2007
Countrywide Home Loans 2001 - 2006
21st Century Insurance 2000 - 2001
eComServer 1998 - 2000
Skills
Web Services, Java Enterprise Edition, Websphere, JMS, EJB, WebSphere MQ, WebSphere Application..., Management, Process Improvement, Risk Management, Leadership, Agile Methodologies, SDLC, Requirements Analysis, Software Project..., Software Development, SQL, SOA, DB2, Scrum
Education
Sri Krishnadevaraya University 1994 — 1998
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
Raytheon January 2010 - Present
A. H. Belo August 2008 - January 2010
Column 5 November 2007 - September 2008
University Health System April 2005 - November 2007
Premiere Global Services July 2001 - July 2006
21st Century Insurance January 2001 - July 2001
Harris Corporation June 1998 - January 2001
Skills
ERP, Project Management, Information Technology, PeopleSoft, Requirements Analysis, SDLC, Process Improvement, Agile Methodologies, Management, Enterprise Software, Business Analysis, Business Intelligence, Integration, Human Resources, Software Project..., Visio, Program Management, Microsoft SQL Server, IT Strategy, Enterprise Architecture, Software Documentation, IT Management
Education
University of Virginia 2012 — 2014
Graduate Certificate Leadership
Southern Methodist University 2012 — 2013
Graduate Certificates Business Analytics & Finance
Texas A&M University, Commerce 2011 — 2013
Masters, Technology Management
University of Nevada-Las Vegas 1995 — 1998
Bachelor of Science, Accounting & Management Information Systems
University of Hawaii, Manoa 1996 — 1997
Oregon Vehicle Resources November 2009 - Present
21st Century Insurance January 1986 - October 2008
Skills
Auto Damage Appraisal, Auto Value Appraisal
Education
Santa Monica College 1969 — 1972
Associate of Arts, Merchandising Management
Arthrex July 2013 - Present
Tyco International (Tyco Integrated Security - formerly ADT Commercial) April 2012 - June 2013
Mylan Pharmaceuticals March 2010 - May 2012
DAB Enterprises, LLC March 2004 - April 2010
21st Century Insurance 2010 - 2010
Collegeville Fire Company No. 1 1995 - 2009
HarperCollins Publishers September 2008 - December 2008
Software Logic March 2004 - April 2008
Canon Financial Services October 2007 - March 2008
Wyeth Pharmaceuticals August 2004 - October 2007
Skills
Management Consulting, PMP, Six Sigma, Scrum, SDLC, IT Strategy, Business Process..., Integration, Business Analysis, Strategy, Business Process, Process Improvement, ERP, MS Project, SharePoint, Project Management, Software Documentation, PMO, Management, Microsoft Project
Education
Villanova University 2007 — 2007
Cert, Six Sigma Green Belt
Saint Joseph's University 1996 — 2000
MBA, MIS / E-Business
Rochester Institute of Technology 1987 — 1992
BS, Computer Science
West Seneca West Senior High School 1987 — 1987
Diploma, Computers, Math
Transportation Insurance Advisors June 2015 - Present
Bristol West Insurance Group November 2009 - June 2015
21st Century Insurance November 2009 - October 2011
Stetson University November 2006 - May 2009
Skills
Entrepreneurship, Insurance, New Business Development, Negotiation, Business Planning, Business Strategy, Leadership, Management, Microsoft Word
Education
Stetson University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Vermont Mutual Insurance Group July 2015 - Present
QBE June 2012 - March 2015
Balboa July 2002 - June 2012
21st Century Insurance July 1993 - April 2002
Skills
Claim, Liability, Property & Casualty..., Commercial Insurance, Insurance, Claims Management, Legal Liability, Casualty, Property Damage, Liability Analysis, Professional Liability, Claims Handling, Claim Investigation, General Insurance, Commercial Lines, Subrogation, Claims Resolution, Litigation Management, Property Claims, Xactimate, Reinsurance, Inland Marine, Employment Practices..., Casualty Insurance
Education
Saint Michael's College 1979 — 1983
Bachelor of Arts (BA), Political Science and Government
Morse High School 1976 — 1979
General Studies, General Studies
websites by valsjewels March 2015 - Present
valsjewels Internet Coaching Services March 2007 - Present
21st Century Insurance January 2000 - March 2007
Independent Contractor - Los Angeles January 1998 - July 1999
lively & associates 1994 - 1996
Skills
Paralegal, Web Development, Wordpress, Dashboard, SEO, Blogging, Web Applications, Networking, Small Business, WordPress, Social Networking, Entrepreneurship, Marketing, Windows Server, Social Media, Customer Service, Ebay Sales, Leadership, Management, Social Media Marketing, Start-ups, Web Marketing
Education
Birmingham High 1954 — 1960
Diploma, Business
Pierce College
Business Administration and Management, General
Ascension Press January 2015 - Present
AAA Mid-Atlantic October 2013 - Present
21st Century Insurance November 2009 - October 2013
LHK Partners, Inc. July 2007 - May 2009
Corporate Call Center, Inc. October 2006 - April 2007
AIG March 2004 - July 2006
AIG October 2001 - March 2004
Superior Insurance Group March 2001 - October 2001
AmeriCorps August 1999 - August 2000
Colonial Penn Auto Insurance May 1997 - May 1998
Skills
Call Centers, Training, Insurance, Sales, Leadership, Customer Service, Team Building, Management, General Insurance, Team Leadership, Coaching, Sales Operations, Analysis, Customer Retention, Sales Management, Process Improvement, Customer Satisfaction, Microsoft Office, Cold Calling, CRM, Life Insurance, Team Management, Property & Casualty..., Recruiting, Selling, Employee Benefits, Call Center, Microsoft Excel, Performance Management, Teamwork, Vendor Management, Underwriting, Strategic Planning, Market Research, Account Management, Business Development, Interviews, Liability, Casualty, New Business Development, Competitive Analysis, Customer Experience, Operations Management, Claim, Troubleshooting, Legal Liability, Workers Compensation, Umbrella Insurance, Public Speaking
Education
Penn State University 1994 — 1997
Liberal Arts
Saint Joseph's University 1993 — 1994
Chemistry
Father Judge High School 1989 — 1993
St. Martin of Tours 1980 — 1989
Freelance Consulting November 2014 - Present
EV Connect 2012 - 2014
Self Employed 2009 - 2012
Cognition Technologies, Inc. 2008 - 2009
ProElite.com 2007 - 2008
Idealab: Snap.com and X1 Technologies 2004 - 2006
21st Century Insurance 2001 - 2004
Answers.com 1999 - 2001
GoTo.com/Overture Services 1998 - 1999
Russ Reid Company 1996 - 1998
Skills
SEM, Online Advertising, PPC, SEO, Social Media, Marketing Strategy, Marketing Communications, Direct Marketing, Product Marketing, Email Marketing, Marketing Management, Digital Marketing, Social Media Marketing, Product Management, Marketing, B2B Marketing, CRM, B2B Marketing Strategy, Integrated Marketing, Analytics, E-commerce, Start-ups, Strategy, Advertising, Market Research, Online Marketing, Copywriting, B2B, User Experience, Affiliate Marketing, Mobile Devices, Content Strategy, Multi-channel Marketing, Customer Acquisition, Media Planning, Brand Management, Strategic Partnerships, Direct Mail, Blogging, Public Relations, Lead Generation, Management, Leadership, Google Analytics, Digital Media, Google Adwords, Entrepreneurship, Digital Strategy, Mobile Marketing, Internet Strategy
Education
University of Southern California 1993 — 1994
MPA, Public Administration, Nonprofit Organizations
Pepperdine University 1987 — 1991
BA, History, Youth and Human Services
Dell SecureWorks February 2015 - Present
The Hanover Insurance Group April 2011 - February 2015
The Hanover Insurance Group November 2009 - April 2011
21st Century Insurance March 2008 - September 2009
AIG August 2004 - March 2008
MCI Corporation August 2003 - August 2004
Expeditors June 2002 - August 2003
Maersk Line March 2001 - June 2002
Skills
Insurance, Property & Casualty..., Sales, General Insurance, Leadership, Commercial Insurance, Customer Service, Liability, Umbrella Insurance, Underwriting, Casualty, Risk Management, Commercial Lines, Business Analysis, Microsoft Excel, Negotiation, Homeland Security, Microsoft Word, Management, Salesforce.com, Cyber-security, System Security, Security Management, Information Security
Education
Penn State University 2011 — 2013
MPS, Homeland Security
University of Phoenix 2007 — 2010
BS, Business Management
National General Insurance 2011 - 2013
Farmers Insurance November 2008 - June 2011
21st Century Insurance August 2006 - March 2007
21st Century Insurance June 1992 - July 2006
Skills
Management, Interviews, Problem Solving, Performance Management, Performance Improvement, Performance Appraisal, Performance Measurement, Claim, Leadership, Training, Insurance
Education
Slippery Rock University of Pennsylvania
Bachelor's degree, Health and Physical Education/Fitness
Intuit November 2009 - Present
21st Century Insurance May 2007 - November 2009
Farmers Insurance May 2007 - November 2009
Capgemini Financial Services Strategic Business Unit February 2002 - April 2007
Kanbay Inc February 1999 - February 2002
Skills
Oracle, PL/SQL, Business Intelligence, Microsoft SQL Server, Java Enterprise Edition, WebSphere MQ, Software Project..., Requirements Analysis, SDLC, Data Warehousing, Systems Analysis, ITIL, Business Analysis, Integration, SOA, Visio, SharePoint, Enterprise Architecture, Databases, Requirements Gathering, Oracle RAC, PMP, Solution Architecture, Data Modeling
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2009 — 2011
MBA, Entrepreneurship/Entrepreneurial Studies & Finance
University of California, Los Angeles 2003 — 2005
Data Modeling/Warehousing and Database Administration
NIIT 1996 — 1998
GNIIT, Computer Science
University of Madras 1994 — 1998
Bachelors of Engineering, Electronics & Communication
HCL Technologies November 2011 - Present
Direct Energy - HCL America Inc.. January 2015 - Present
TXU Energy - HCL America Inc. March 2014 - December 2014
Capgemini May 2010 - October 2011
21st Century Insurance 2008 - 2011
CSC December 2009 - May 2010
AIG October 2006 - November 2009
Skills
Software Development, Requirements Analysis, SDLC, Oracle, DB2, SQL, XML, Agile Methodologies, Business Analysis, Documaker, Web Services, MS Project, Requirements Gathering, Microsoft SQL Server, PL/SQL, VBScript, Visual Basic, Visio, Unix, OpenText Streamserve, Java, Business Requirements, HP Exstream Dialogue, Software Project..., Docupresentment, Python Programming
Education
Sri Venkateswara University 2003 — 2006
Master of Computer Applications (MCA), Computer Science, Distinction
Sri Venkateswara University 2000 — 2003
Bachelor of Science (B.Sc.), Computer Science, Distinction
21st Century Insurance SaleFHMMay 1998 - February 2006
Education
Rutgers University
Mandarich Law Group June 2013 - Present
Bank of America April 2010 - Present
21st Century Insurance & Financial Services November 1998 - December 2009
21st Century Insurance January 2001 - January 2007
21st Century Insurance January 1998 - January 2006
Skills
Call Center, Underwriting, Team Management, Team Building, Commercial Insurance, Collection Development, Problem Solving, Operations Management, Performance Improvement, Customer Retention, Performance Reviews, Mortgage Servicing, Mortgage Modification, Collections, People-oriented, Call Centers, Team Leadership, Sales, Insurance, Leadership, Process Improvement, Customer Service, Visio, Training, Workforce Management
Education
Pierce College
University of Phoenix
General, Human Resources
GEICO 2011 - 2014
Zain Jeewanjee Insurance Agency 2010 - 2011
Farmers Insurance 2009 - 2010
21st Century Insurance January 2007 - 2009
Education
Samuel Merritt University 2014 — 2015
Bachelor of Science (B.S.) Nursing, Registered Nursing/Registered Nurse
Santa Clara University 2002 — 2006
Bachelor of Science (BS), Sociology and Anthropology
Bank of America December 2008 - May 2012
Countrywide January 2007 - December 2008
Yurcor Workforce Procurement March 2005 - November 2005
Securance Consulting February 2004 - January 2005
California Federal Bank 1997 - 2003
21st Century Insurance 1990 - 1997
Great American Bank 1988 - 1990
Union Bank 1984 - 1988
Skills
Risk Management, IT Audit, Risk Assessment, Financial Risk, Auditing, Governance, Software Documentation, Security, Internal Controls, Disaster Recovery, Internal Audit, Enterprise Risk..., Change Management, CISA, Management, Sarbanes-Oxley Act, Sarbanes-Oxley, Information Security, Information Technology, COBIT, Operational Risk..., Business Process..., Information Security..., Business Process
Education
University of Albuquerque
B.S. in B.A., Accounting
Phoenix College
A.A.S in IT
Warner Bros. April 2008 - Present
Leads360 January 2008 - April 2008
Disney Mobile August 2005 - November 2007
The Walt Disney Company August 2000 - August 2005
21st Century Insurance 1996 - 2000
Bank Of America 1989 - 1996
Skills
Event Management, Business Analysis, Digital Media, Project Management, Team Building, Leadership, Sales, Training, Social Media, Analysis, Business Strategy, Vendor Management, Start-ups, Software Documentation, Business Intelligence, SAP, Account Management, Customer Service, Business Process, Strategy, ERP, Sales Operations, CRM, Product Management, Cross-functional Team..., Team Leadership
Education
San Jose State University 1988 — 1990
BA, Advertisting
San Diego State University-California State University 1987 — 1988
Journalism
Chabot College 1985 — 1987
AA, General Ed
Toyota October 2010 - Present
AGIA August 2010 - Present
Rhombus Computing LLC June 2008 - Present
Republic Indemnity 2008 - 2010
Sophoi Inc May 2007 - December 2008
21st Century Insurance 2005 - March 2007
21st Century Insurance 2004 - 2005
21st Century Insurance 2002 - 2004
Interpro Solutions- Chicago IL 2000 - 2002
Aspect Computing (PTY) LTD (now KAZ Computer Services) - Melb. Australia 1999 - 2000
Education
Swinburne University of Technology
Applied Science, Computer Science
RMIT University
Information Systems, Computer Science
The Hartford February 2010 - Present
21st Century Insurance 2008 - 2009
AIG January 2005 - December 2007
The Woodlands Financial Group - TWFG 2003 - 2004
Progressive Insurance 1994 - 2003
Education
Sam Houston State University 1989 — 1992
BBA - Finance, Finance and International Business
Sam Houston State University 1989 — 1992
Bachelor of Business Administration (B.B.A.), Finance, General
Farmers Insurance May 2007 - Present
21st Century Insurance January 1987 - February 2007
Education
University of California, Los Angeles 1980 — 1984
Film
Pierce College 1976 — 1984
Santa Monica College 1978 — 1980
English
21st Century Ins Programmer Analyst21st Century Insurance
21st Century Insurance 1994 - Present
21st Century/aigdirect.com 2007 - 2008
Skills
SDLC, Microstrategy, DB2, Data Warehousing, Systems Analysis
Education
Penn State
Silverman Preschool August 2010 - June 2013
21st Century Insurance October 1998 - May 2005
CarTemps USA April 1997 - April 1998
Skills
Public Speaking, Microsoft Office, Research, Marketing Strategy, Strategic Planning, Event Planning, PowerPoint, Customer Service, Photoshop, Social Media, Nonprofits, Editing, Microsoft Excel, Microsoft Word, Teaching, English, Public Relations, Entrepreneurship, Staff Development, Performance Management, Leadership, Human Resources
Education
UCSD Extension 2013 — 2014
HR Certification, Human Resources Management and Services
San Diego State University-California State University 1991 — 1996
Bachelor of Arts (BA), Psychology, Minor in Business
University of Haifa 1993 — 1994
Farmers Insurance August 2013 - Present
21st Century Insurance July 2009 - July 2013
AIG July 2002 - July 2009
GE November 1997 - August 2002
Skills
SDLC, Vendor Management, SQL, Data Analysis, Oracle, Requirements Analysis, Requirements Gathering, Business Analysis, Enterprise Architecture, SharePoint, Software Development, SOA, XML, Unix, Program Management, Process Improvement, Visio, Insurance, Web Development
Education
Pennsylvania State University-Great Valley Graduate Center 2004 — 2005
Computers
Universiteti i Tiranës 1988 — 1992
BS, Natural Science(Physics Mathematics)
Hiroshi's Catering 2009 - Present
Ozumo 2009 - 2010
Velocity Sports Performance 2006 - 2008
21st Century Insurance 2006 - 2007
Education
San Diego State University-California State University 1999 — 2005
Bachelors of Science, Kinesiology, Fitness Nutrition and Health and Business Administration, Finance
De La Salle High School, Concord, CA 1995 — 1999
Diploma
2BE TRIM BODY SPA January 2009 - June 2012
Washington Mutual September 2002 - March 2007
Washington Mutual Bank 2002 - 2007
21st Century Insurance 2000 - 2001
Skills
Project Management, Software Project..., Mortgage Banking, Quality Assurance, Team Leadership, User Acceptance Testing, Leadership, Testing, Vendor Management, Process Improvement, Mortgage Lending, Loans, Risk Management, Program Management, Business Analysis, Change Management, Management, Executive Management, Outsourcing, Team Building, Business Process..., Strategic Planning, Budgets, Business Strategy, Requirements Gathering, Business Intelligence, SDLC, Analysis, Banking
Education
Санкт-Петербургский Государственный Политехнический Университет 1984 — 1989
Engeneering
21st Century Insurance August 2008 - Present
21st Century Insurance September 2003 - August 2008
AIG April 2000 - August 2003
21st Century Insurance August 1999 - April 2000
Education
San Diego State University-California State University 1997 — 1999
2009Quickstart Technologies
2009Quickstart Technologies
Drake University 2014 - Present
George Washington University School of Business 2009 - 2014
21st Century Insurance April 2007 - July 2009
aigdirect.com 2007 - 2009
GEICO 2002 - 2007
Skills
Marketing Research, Statistics, SAS, Access, Data Analysis, Insurance, Microsoft Excel, Microsoft Office, Business Analysis, PowerPoint, Analytics, Leadership, Market Research, Marketing, Predictive Modeling, Statistical Modeling
Education
The George Washington University - School of Business 2009 — 2014
Doctor of Philosophy (PhD), Business (Marketing)
Southern Adventist University 1999 — 2002
Bachelor of Science (BS), Actuarial Studies
21st Century Insurance July 2004 - Present
21st Century Insurance August 2002 - July 2004
Saint Mary's College, Moraga CA 1998 - 2002
R. J. Gordon Construction April 2001 - September 2001
Education
Saint Mary's College of California 1998 — 2002
Ukiah High
Southern California Edison April 2009 - Present
ACT Litigation Services July 2007 - April 2009
ACT Litigation Services July 2007 - April 2009
ACT Litigation Services July 2007 - April 2009
21st Century Insurance March 2004 - July 2007
Mattel July 1996 - August 2003
Great Western Bank 1995 - 1996
Transamerica Real Estate Tax Service 1990 - 1995
William O'neil and Company 1986 - 1990
Education
University of Santo Tomas 1983 — 1985
San Beda College 1979 — 1983
HS, HS
AigDirect.Com IT Security Admin LeadAIG
21st Century Insurance 2000 - Present
21st 2000 - 2008
Education
Philippine School of Business Administration 1980 — 1983
21st Century Insurance February 1998 - February 2010
21st Century Insurance / Farmers February 1998 - February 2010
aig 1998 - 2010
21st Century Insurance February 1998 - February 2009
21st Century Insurance February 1998 - February 2009
21st Century Insurance / AIG February 1998 - 2009
21st century insurance 1998 - 2009
Skills
Leadership, Claim, Training, Call Centers, Casualty, Liability, Property, Casualty Insurance, Claims Management, Commercial Insurance, Legal Liability, Workers Compensation, Property, Customer Service, General Insurance, Insurance, Underwriting
Education
San Diego State University-California State University 1993 — 1996
B.S., Major Criminal Justice / minor Biology
Farmers Insurance July 2010 - Present
21st Century Insurance May 2003 - July 2010
Progressive Insurance 1999 - 2003
Skills
Performance Management, Employee Benefits, Workers Compensation, Claim, Insurance, Property & Casualty..., Casualty, Liability, General Insurance, Commercial Insurance, Legal Liability, Commercial Lines, Property Damage, Claims Management, Casualty Insurance, Professional Liability
Education
York College of Pennsylvania 1995 — 1997
MBA, Management
Shippensburg University of Pennsylvania 1987 — 1991
BSBA, Marketing
21st Century Insurance 2003 - Present
Education
Pennsylvania State University - University Park
ACE Group June 2014 - Present
Bank of America July 2010 - June 2014
21st Century Insurance December 2009 - July 2010
21st Century Insurance and Financial Services June 2007 - 2009
Bank of America July 2005 - June 2007
MBNA January 2004 - July 2005
MBNA November 2003 - January 2004
MBNA June 2002 - November 2003
Skills
Project Management, Business Development, SQL, Business Process..., Process Improvement, Financial Modeling, Regression Analysis, Business Analysis, Financial Analysis, Strategic Leadership, Analytics, Analysis, Product Management, Forecasting, Leadership, Strategic Planning, Business Strategy, Team Management, Management, Portfolio Management, Call Centers, Marketing, Financial Services, Strategy, Direct Marketing, Banking, Risk Management, SAS, Credit, Executive Management, Vendor Management, Insurance, Business Intelligence, Sales, Data Analysis, CRM, Business Analytics, Finance, Credit Cards, Customer Acquisition, Segmentation, Change Management, Relationship Management, Management Consulting, Financial Risk, Credit Risk, Database Marketing, Data Mining, Customer Retention, Competitive Analysis
Education
Salisbury University - Perdue School of Business 2000 — 2002
M.B.A, Business Administration and Management, General
Towson University 1996 — 2000
B.S. Degree, Advertising and Design
Calvert Hall College 1991 — 1995
The Walt Disney Company May 2010 - Present
SoftMaster February 2009 - April 2010
Beckman Coulter February 2009 - March 2010
21st Century Insurance May 2006 - January 2009
SoftMaster March 2003 - May 2006
SAIC April 2001 - March 2003
BP / ARCO July 1982 - April 2001
Direct Marketing Corporation of America July 1974 - August 1980
Skills
Data Warehousing, Business Analysis, Data Analysis, Data Modeling, Business Intelligence, SDLC, SQL, Software Development, Visio, Microstrategy, Vendor Management, ETL, Database Design, Databases, PL/SQL, SharePoint, Enterprise Architecture, Integration, Business Objects, Project Planning, Oracle, Requirements Analysis, Analysis, Project Management, Program Management, IT Management, IT Strategy, Microsoft SQL Server, Product Management, Systems Analysis, Quality Assurance, Software Project..., Business Process, MS Project, Software Documentation, Requirements Gathering, Agile Methodologies
Education
UCLA Anderson School of Management 1980 — 1982
MBA, Information Technology
Pitzer College 1970 — 1974
BA, Sociology
Cookie Lee Fine Fashion Jewelry December 2005 - Present
21st Century Insurance April 2004 - February 2009
Education
Sonoma State University
BS, Business Administration
Confidential October 2014 - February 2015
Anjaneyap Inc April 2012 - September 2014
21st Century Insurance July 2010 - July 2011
NIIT Technologies Limited April 2002 - February 2003
IGATE June 2000 - April 2002
Skills
SDLC, Regression Testing, UAT Coordination, Excel, Requirements Analysis, Access, Analysis, Business Analysis, Smoke Testing, SQL, Visio, Business Development, Vendor Management, Data Warehousing, Business Objects, Training, Program Management, Crystal Reports, Analytics, MS Project, Process Improvement, Business Process, Test Planning
Education
Punjab Engineering College 1996 — 2000
Bachelors, Electrical Engineering
NETVIEW, INC. July 2015 - Present
NetCracker May 2013 - Present
EarthLink -- Contractor with Tek Systems July 2012 - May 2013
The Home Depot May 2011 - July 2012
Delta Technology July 2010 - April 2011
21st Century Insurance February 2009 - October 2009
AIG Agency Auto May 2006 - February 2009
BellSouth October 1996 - May 2006
Alcoa Brite Products November 1993 - November 1996
Skills
SDLC, Business Analysis, Business Requirements, Visio, Process Improvement, Requirements Gathering, Requirements Analysis, Software Documentation, Insurance, Quality Assurance, SharePoint, Project Management, Business Process..., Business Intelligence, Integration, Management, Analysis, PMP, User Acceptance Testing, Team Building, Team Leadership, Requiste Pro, Program Management, Business Process, Leadership, Project Planning, Documentation
Education
VillaNova University OnLine 2008 — 2008
Masters Certificate, Business Analysis
Santa Fe Community College 1985 — 1988
AS, Zoo Technology
State University of New York College at Oswego 1984 — 1987
Bachelor of Applied Science (B.A.Sc.), Zoology/Animal Biology
MAXIMUS April 2012 - Present
DMV 2011 - 2012
BearingPoint 2009 - 2010
IBM 2009 - 2010
SolutionsIQ 2008 - 2009
AT&T 2008 - 2009
21st Century Insurance 2008 - 2008
Kaizen Informatics 2007 - 2007
Channel Point 2000 - 2001
Skills
XML, Java, Software Design, Java Enterprise Edition, JSP, Tomcat, Struts, Requirements Analysis, Scrum, C#, SDLC, Spring, Agile Methodologies, Web Services, SOA, Integration, Business Intelligence, UML, Weblogic, Hibernate, Oracle, Solution Architecture, MySQL
Education
Sri Venkateswara University 1991 — 1993
M.Sc, Physics, Microprocessors
Farmers Insurance Group of Companies January 2010 - Present
21st Century Insurance 2004 - Present
Skills
Insurance, Property & Casualty..., Black Belts, Certified Lean Leader, Process Improvement, Business Process..., SDLC, Six Sigma, Business Analysis, Call Centers, PMP, Change Management, PMO, Visio, Risk Management, Continuous Improvement, Lean Manufacturing, Management
Education
Penn State University 1984 — 1988
Bachelor of Science, Hotel, Restaurant, and Institutional Mgmt
21st Century Insurance January 2005 - Present
Cruise411.com July 2000 - December 2004
AEGON November 1985 - December 1999
Skills
Process Improvement, Management, Marketing, Training
Education
Penn State University 1978 — 1980
None, Business Admin
21st Century Insurance and Financial Services 1997 - Present
21st Century Insurance 1997 - Present
AIG 1987 - 2009
Skills
Product Management, Insurance, Business Requirements, Business Analysis, SDLC
Education
Penn State University 1983 — 1987
BS, Mineral Economics
21st Century Insurance May 2005 - Present
Skills
Insurance, Property & Casualty..., General Insurance, Underwriting, Sales, Call Centers, Casualty
Education
Southern Illinois University, Carbondale 1999 — 2004
Marketing, Marketing/Management
Keller Williams Realty December 2009 - Present
Homesite Insurance July 2012 - Present
Wells Fargo Insurance Services October 2011 - July 2012
21st Century Insurance October 2010 - October 2011
Suburban Mortgage April 2007 - October 2008
Richland Mortgage Company September 2004 - October 2007
Great Southwest Mortgage May 2003 - September 2004
Skills
Mortgage Lending, Refinance, FHA, Mortgage Banking, VA loans, Loan Origination, Residential Mortgages, Loans, FHA financing, Credit, Government Loans, Sales, Sales Operations, Sales Process, Short Sales, Real Estate, Real Estate Transactions, Insurance, Property & Casualty..., Umbrella Insurance, Real Estate License, Licensed Property &..., Sales Management
Education
University of Phoenix 1999 — 2002
Bachelor of Business Administration (BBA)
Paradise Valley Community College 1996 — 1999
Associate of Arts (AA)
Farmers Insurance April 2013 - Present
Farmers Insurance March 2007 - April 2013
Farmers Insurance March 2006 - March 2007
Farmers Insurance February 2004 - March 2006
Fidelity National Insurance Company April 2002 - January 2004
21st Century Insurance January 1994 - April 2002
Skills
PMP, Management, Risk Management, Property & Casualty..., General Insurance, Claim, Insurance, Liability, Claims Management, Casualty Insurance, Employee Benefits, SDLC, Process Improvement, Commercial Insurance, Business Analysis, Vendor Management, Legal Liability, Workers Compensation
Education
Southeastern Oklahoma State University 1984 — 1986
BS, Accounting
Black Box Services February 2009 - Present
Scottel Voice & Data October 2008 - Present
On site at Children Hospital January 2008 - Present
21st Century Insurance Company /aigdirect.com March 2004 - January 2009
21st Century Insurance 2004 - 2008
21st Century Insurance and Financial Services 2004 - 2008
Skills
Disaster Recovery
Education
Global Knowledge 2005 — 2008
Telecom
Pierce College 2003 — 2003
21st Century Insurance Team LeaderProgressive InsuranceJune 1999 - December 2005
Education
Portland State University 1992 — 1996
BA, Political Science/Urban Planning
Keller Williams Realty September 2014 - Present
Michigan Asset Group November 2013 - Present
Faulk and Foster January 2011 - April 2013
Land and Company April 2009 - September 2010
Copper Beech Townhomes July 2006 - February 2009
Bayberry Pointe Apartments June 2003 - July 2006
21st Century Insurance September 1992 - June 2002
st Century Insurance Group September 1992 - June 2002
Skills
Management, Budgets, Leadership, Access, Leases, Customer Service, Process Scheduler, Recruiting, Apartments, Program Management, Accounting, Payroll, Quality Assurance, Advertising, Construction, Property, Requirements Analysis, Security, Oracle, Data Entry
Education
Pierce College 1994 — 1997
Certificate in Programming for Business, Computer Science
Bank of America 2010 - Present
21st Century Insurance March 2004 - October 2009
21st Century Insurance 2001 - 2004
21st Century Insurance 1997 - 2001
21st Century Insurance 1993 - 1997
Skills
Leadership, Process Improvement, Insurance, Performance Management, Management, Project Management, Analysis, Software Documentation, Risk Management, Business Intelligence, Strategy, Team Building, Business Analysis, Vendor Management, SharePoint
Education
Pierce College
business
Axianta Financial Partners, Inc. March 2015 - Present
Farmers Insurance September 2009 - June 2013
21st Century Insurance August 1999 - October 2009
21st Century Insurance August 1990 - December 1999
Skills
Quality Assurance, SDLC, Training, Insurance, Testing, Software Documentation, User Acceptance Testing, Requirements Gathering, Integration, Test Planning, Quality Center
Education
Pierce College 2000 — 2001
CO SCI
University of the Assumption 1986 — 1989
AB ECONOMICS
21st Century Insurance September 2002 - Present
Ohio Casualty Group May 2001 - September 2002
Education
Rider University 1997 — 2001
BA, English, History
Los Angeles County Sheriff's Department June 2010 - Present
Los Angeles County Sheriff's Department March 2009 - June 2010
Allied Waste May 2008 - March 2009
21st Century Insurance August 2004 - February 2008
21st Century Insurance February 2001 - July 2004
21st Century Insurance February 1996 - February 2001
21st Century Insurance August 1992 - February 1996
21st Century Insurance January 1987 - August 1992
Education
Pierce College
Associates, Social Studies
Southwest Neighborhoods, Inc February 2010 - Present
Carlson Companies May 1995 - July 1998
SunAmerica May 1989 - March 1995
21st Century Insurance June 1986 - March 1989
Skills
Linux, HTML, Project Management, Program Management, Team Building, Strategic Planning, Microsoft Excel, Microsoft Word, Agile Methodologies, SQL, Open Source, MySQL, Software Development, Business Analysis, SDLC, Requirements Analysis, Process Improvement
Education
Portland State University
Bachelors of Science
University of Wisconsin-Milwaukee
Bachelors of Business Administration
Retired January 2014 - Present
ProcessClaims, Inc. 2000 - 2006
21st Century Insurance 1984 - 2000
Allstate Insurance 1976 - 1984
Skills
Insurance, Property & Casualty..., Fixed Annuities, Claims Management, Accident, Structured Settlements
Education
Providence College 1969 — 1973
BA, English
Mackreth Industries August 2008 - Present
Animal Food Warehouse September 2008 - April 2009
Hach Company August 2007 - June 2008
Dillards June 2006 - March 2007
21st Century Insurance August 2004 - December 2005
FEMA September 2002 - August 2004
Skills
Customer Service, Microsoft Excel, Project Management, PowerPoint, Project Planning, Engineering, Troubleshooting, HTML, AutoCAD
Education
St. Edward's University 1996 — 2001
Bachelor of Business Administration (BBA), Business Administration and Management, General
Southwest High School 1992 — 1996
Diploma
ACE Group June 2010 - Present
21st Century Insurance May 1993 - January 2010
AIG 1993 - 2010
INFINITY INSURANCE GROUP July 1983 - January 1993
Great American Insurance 1982 - 1983
Skills
Call Center, Customer Service, Product Development, Quality Control, Mergers, Claims Management, Analysis, Insurance, Call Centers, Mergers & Acquisitions, Claim, Negotiation, Process Improvement, Commercial Lines, Liability, Claims Handling, Leadership, Financial Risk, Risk Management, Property & Casualty..., Casualty, Reinsurance, Legal Liability, Commercial Insurance
Education
Samford University 1988 — 1990
Master of Business Administration (MBA)
University of Delaware 1968 — 1972
B.S., Business Admin.
University of Delaware
Bachelor of Business Administration (BS)
Cigna April 2013 - Present
American Water November 2010 - March 2013
21st Century Insurance October 2007 - November 2010
PricewaterhouseCoopers October 2005 - January 2007
Kforce Inc. 2007 - 2007
Skills
Accounting, Financial Reporting, Account Reconciliation, Journal Entries, Process Improvement, SAP
Education
Rutgers University – Camden 1999 — 2003
BS, Accounting
Bank of America July 2010 - Present
21st Century Group May 2007 - Present
21st Century Insurance December 1991 - Present
21st Century Insurance December 1991 - Present
21st Century Insurance and Financial Services 1991 - Present
21st Century Insurance December 1991 - December 2009
Citibank 1989 - 1991
Horizon Bank 1982 - 1988
Education
Roosevelt University
BA, Biology
Farmers Insurance October 2007 - Present
21st Century Insurance October 2007 - September 2010
Skills
Insurance, Property & Casualty..., General Insurance, Liability, Administrative..., Sales, Customer Service, Project Planning, Events Coordination, Public Speaking, Organization, Call Centers, Process Scheduler, Administration, Customer Satisfaction, Training, Process Improvement, Customer Retention, Management
Education
Western University 1999 — 2001
Engineering
Seminole State College of Florida
Farmers Insurance 2012 - Present
Farmers Insurance 2010 - 2012
21st Century Insurance 2007 - January 2010
AIG August 2003 - April 2008
Bristol West Insurance Group 2000 - 2003
Skills
Claims Management, Casualty, Property & Casualty..., Liability, Legal Liability, Claim, Insurance, Subrogation, Umbrella Insurance, Litigation Management, Risk Management, Process Improvement, Customer Satisfaction, Performance Management, Customer Service
Education
Schreiner University 1995 — 1999
Yes, Chemistry
ACCC INS CO May 2012 - Present
21st Century Insurance January 1998 - Present
AIG Agency Auto 1998 - Present
21st Century Insurance March 2010 - December 2010
21st Century Insurance January 2004 - December 2010
atlanta casualty ins 1994 - 1998
Sentry Insurance September 1984 - February 1989
Education
Saint Leo University 1994 — 2000
BS, Information Systems
Atlanta Metropolitan College 1991 — 1994
Associate, accounting
F Douglass High school
21st Century Insurance Human Resources Business Partner21st Century InsuranceOctober 2006 - Present
Education
Penn State University 1997 — 2001
BA, Communications
21st Century Insurance January 2004 - Present
Farmers Insurance/21st Century Insurance Company May 1984 - Present
21st Century Insurance January 1996 - January 2004
Education
Pierce College 1989 — 1994
AA, Business
21st Century Insurance Vice President - Marketing21st Century InsuranceJuly 2009 - Present
21st Century Insurance and Financial Services 1989 - 2010
AIG May 1989 - July 2009
Education
Professional Designation 1985 — 1989
CPCU, Chartered Property Casualty Underwriter
Roosevelt University 1977 — 1979
Masters of Business Administraton
University of Illinois at Urbana-Champaign 1972 — 1976
BS, Business Administration / Marketing
21st Century Insurance
Skills
Budgets, Commercial Insurance, Customer Service, Insurance, Microsoft Office, Process Improvement, Property, Underwriting, Social Media, Team Building
Education
Regis University 2001 — 2012
Bachelor of accounting, Accounting
Century Insurance Group September 2013 - Present
Scottsdale Insurance Company September 1998 - September 2013
21st Century Insurance April 1995 - September 1998
Skills
Subrogation, Litigation Management, Coverage, General Liability, Inland Marine, Property, Trucking, Property & Casualty..., Reinsurance, Claim Investigation, Excess, General Insurance, Workers Compensation, Legal Liability, Claims Management, Insurance, Claim, Property Damage, Professional Liability, Commercial Insurance, Commercial Lines, Liability Analysis, Casualty, Claims Resolution, Umbrella Insurance, Underwriting
Education
San Diego State University-California State University 1989 — 1994
BS, Accounting
San Diego State University-California State University 1989 — 1994
Bachelor of Science, Business-Accounting
New York State Department of Taxation and Finance July 2014 - Present
New York State Department of Labor July 2013 - May 2014
Nick's Landscaping June 2010 - July 2013
The Center For Disabilities November 2011 - April 2013
21st Century Insurance May 1994 - February 2010
United Community Insurance Company February 1993 - April 1994
Metropolitan Life December 1990 - February 1993
Electric Insurance Company April 1989 - December 1990
HANOVER INSURANCE COMPANY April 1986 - April 1989
ALLSTATE INSURANCE COMPANY April 1984 - April 1986
Skills
Claim, Insurance, Management, Liability, Legal Liability, Litigation, Subrogation, Property, Analysis, Claims Handling, Litigation Management, Property Damage, Commercial Insurance, Casualty Insurance, Claim Investigation, Property Claims, Customer Service, Fraud, Property & Casualty..., Claims Management, General Insurance, Workers Compensation, Professional Liability, Accident, Umbrella Insurance, Underwriting, Liability Analysis, Risk Management
Education
Saint Bonaventure University 1979 — 1983
BBA, Management
21st Century Insurance 1993 - 2009
Comfort Keepers May 2001 - October 2002
Education
Pierce College 2011 — 2013
West Valley Occupational Center 2010 — 2011
Bus. English, Bus. Math, Medical Terminology, Computer Applications
Financial Company November 2010 - Present
21st Century Insurance November 1989 - December 2009
21st Century Insurance And Financial Services November 1987 - December 2009
Skills
Insurance, Liability, General Insurance, Claims Management, Personal Lines Auto, Underwriting, Casualty
Education
Pierce College 2009 — 2010
Medical Biller
Phillips Graduate Institute 1989 — 1992
Associate, Paralegal
St. Benedict Catholic Church August 2005 - Present
21st Century Insurance June 2008 - June 2010
Education
Philippine Christian University 1985 — 1992
Buusiness Administratrion, Marketing
St. Scholastica's College 1982 — 1985
Certificate, Secretarial Science
Immaculate Conception Academy of Manila 1978 — 1982
Hign School
Northside Hospital Cherokee May 2015 - Present
Liberty Mutual Insurance July 2010 - Present
AIG INSURANCE June 2010 - July 2010
21st Century Insurance February 2002 - May 2010
ALPHARETTA EYE CENTER April 1999 - July 2001
BALL GROUND FAMILY PRACTICE August 1995 - April 1999
Skills
Insurance, Medicare, Medical Coding, Management, Customer Service, Medical Records, Commercial Insurance, Telephone Skills, Underwriting, Accounting, Medicaid, Policy, New Business Development
Education
Reinhardt College 1980 — 1981
SOME COLLEGE, Business
Cherokee High School 1974 — 1977
21st Century Insurance September 2003 - December 2009
Education
San Diego City College 1978 — 1980
English
Open Access Hub November 2010 - Present
Childrens Hospital Los Angeles 2008 - 2010
21st Century Insurance 2000 - 2008
Education
Philippine School of Business Administration
Bachelor of Science (B.S.), Accounting
State Farm Insurance March 2012 - Present
GEICO January 2011 - February 2012
Kraft Foods February 2010 - December 2010
State Farm Insurance May 2004 - December 2009
21st Century Insurance May 2001 - December 2003
Skills
Customer Service, Sales Management, Microsoft Office, Microsoft Excel
Education
Pierce College 1981 — 1982
no, Business
Santa Monica College 1980 — 1981
No, Business
AutoNation Collision Center- Stevens Creek September 2011 - Present
Farmers Insurance July 2010 - May 2011
21st Century Insurance October 1991 - July 2010
Transamerica Insurance September 1981 - October 1991
Skills
Customer Satisfaction, Customer Service, Microsoft Excel
Education
San Jose State University 1974 — 1978
Administration of Justice
Vitas Hospice January 2011 - January 2012
Great Call Inc February 2009 - June 2010
Jenny Craig January 2007 - January 2008
21st Century Insurance January 2006 - January 2007
AAA January 2005 - January 2006
WFS Financial January 2003 - January 2005
Skills
Cpr Certified, Typing, Customer Service, Client Intake, Hospice
Education
Stanbridge College 2011 — 2012
Licensed Vocational Nursing
ABM Industries October 2010 - Present
21st Century Insurance March 2001 - May 2006
Hughes Aircraft Company January 1990 - April 1995
Education
Rio Hondo College 1988 — 1992
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
american collision center October 2011 - Present
21st Century Insurance September 1992 - July 2011
21st Century Insurance September 1992 - July 2011
Education
Pierce College 1992 — 1993
Rutgers University School of Law August 2013 - Present
21st Century Insurance February 2011 - August 2013
Food Bank of Delaware February 2007 - February 2009
University of Delaware September 2004 - May 2006
Skills
Program Management, Grant Writing, Insurance, Strategic Planning, Nonprofits
Education
Rutgers University School of Law - Camden 2013 — 2016
University of Delaware 2004 — 2006
M.A., Urban Affairs/Public Policy
University of Delaware 1998 — 2001
B.A., Sociology
Touch Commerce October 2007 - December 2013
Touch Commerce 2007 - December 2013
Southern California Gas Company February 2010 - September 2012
Countrywide Home Loans February 2007 - October 2007
21st Century Insurance July 2006 - November 2006
Target October 2005 - July 2006
Skills
Microsoft Office, Customer Service, Sales, Sales Operations, Microsoft Excel, Microsoft, Microsoft Word
Education
Pierce College 2004 — 2005
N/A, Computer Science and Environmental Science, B
Pierce College Fall
Computer Science