21st Century Insurance
Industry: Insurance company
Description21st Century Insurance is an american auto insurance company and is wholly owned by the Farmers Insurance Group of Companies. They are headquartered in Wilmington, Delaware, and provide private passenger auto insurance in California and Hawaii. Parent organization: Farmers Insurance Group Headquarters: Wilmington, Delaware, United States Founded: 1958, Los Angeles, California, United States Area served: United States of America Key person: Glenn A. Pfeil Subsidiaries: 21st Century Insurance Co,
21st Century Insurance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at 21st Century Insurance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
21st Century Insurance Salaries. You can even request information on how much does 21st Century Insurance pay if you want to. Learn about salaries, pros and cons of working for 21st Century Insurance directly from the past employees.
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21st Century Insurance Employees
Farmers Insurance 2013 - Present
21st Century Insurance 2010 - 2013
Barclays Bank DE 2006 - 2009
Avenue A Razorfish 2000 - 2006
First USA Bank 1994 - 2000
DiMark 1993 - 1994
Colonial Penn Group 1986 - 1993
Skills
Marketing, Customer Acquisition, Segmentation, Digital Marketing, Lead Generation, Email Marketing, SEM, Integrated Marketing, Direct Marketing, Web Analytics, Competitive Analysis, Analytics, Database Marketing, Direct Mail, Account Management, Marketing Strategy, E-commerce, Multi-channel Marketing
Education
La Salle University
MBA, Marketing
QBE North America August 2010 - October 2013
21st Century Insurance March 2001 - August 2010
21st Century Insurance March 2001 - December 2009
st Century Insurance and Financial Services January 2001 - January 2009
st Century Insurance and Financial Services January 2001 - January 2009
21st Century Insurance 2006 - 2009
21st Century Insurance March 2001 - June 2006
Traffic Station, Inc January 1993 - January 2001
Traffic Station, Inc January 1993 - January 2001
Traffic Station, Inc January 1993 - January 2001
Skills
Customer Satisfaction, Call Center, Call Centers, Training, Insurance
Education
Kingsborough Community College 1980 — 1982
New York life August 2013 - Present
21st Century Insurance January 2008 - January 2011
Frontier Adjusters January 2006 - January 2007
Progressive Insurance January 2001 - January 2006
Progressive January 1998 - January 2001
Progressive January 1996 - January 1998
Skills
Claim, Liability, Insurance, Liability Analysis, Subrogation, Property Damage, Casualty, Claims Management, Property & Casualty..., Legal Liability, Personal Injury, Commercial Lines, Commercial Insurance, Workers Compensation, Litigation Management
Education
Marist College 1988 — 1992
B.A, Psychology
Master Social work New York University
AbbVie April 2014 - Present
Accenture / Shire Pharmaceuticals August 2013 - January 2014
Capgemini / Astellas Pharma November 2009 - July 2013
Forest Laboratories December 2008 - October 2009
Sperian Protection May 2008 - November 2008
Forest Laboratories December 2007 - April 2008
Takeda Pharmaceuticals May 2007 - November 2007
21st Century Insurance October 2005 - April 2007
Wells Fargo Advisors (A.G. Edwards, Inc) November 2004 - September 2005
Verizon July 2003 - October 2004
Skills
Data Warehousing, Business Intelligence, Data Integration, Master Data Management, Data Migration, Business Analysis, ETL, Salesforce.com, Integration, SAP, SDLC, Microsoft SQL Server, Analytics, Veeva, Cloud Computing, Data Warehouse..., Requirements Analysis, SQL, Social Media, Business Objects, Veeva / SalesForce.com, Netezza, SaaS, Enterprise Architecture, Data Modeling, Cognos, Oracle, Lifesciences, Healthcare, Pharmaceutical Industry, Veeva CRM
Education
McNeese State University 2001 — 2002
Master's degree, Mathematical Sciences, with concentration in Computer Science
Osmania University 1996 — 2000
Bachelor of Technology (B.Tech.), Chemical Engineering
Delmarva Power April 2012 - Present
21st Century Insurance February 2011 - April 2012
Sprint September 2009 - February 2011
Discover Financial Services August 2008 - July 2009
Skills
SAP, Credit Risk, Credit, Customer Service, Collections, Team Building, Customer Retention
Education
Monroe Community College
Wellpoint Anthem September 2013 - Present
Self-employed June 2011 - Present
The Hartford March 2006 - September 2011
California Department of Insurance 2004 - 2006
21st Century Insurance 1987 - 2004
Inspire Insurance Solutions, Inc. August 1998 - December 1999
Skills
Claims Management, Claim, Claims Resolution, Casualty, Casualty Insurance, Property & Casualty..., Subrogation, Insurance, Commercial Insurance, Commercial Lines, Claims Investigations, General Insurance, Liability, Legal Liability, Claims Handling, Underwriting, Leadership, Property Damage, Training, Reinsurance, Brokers, Umbrella Insurance, Life Insurance, Term Life Insurance, Disability Insurance, Automotive, Business Analysis, Property Claims, Litigation Management, Health Insurance, Excess, Team Management, Appraisers, Fraud Claims, Insurance Fraud, Performance Appraisal, Auto Claims, Board of Directors, Microsoft Office, Automobile, claims, Appraisals, Appraisal Skills, Adjusters, Computers, CCC Pathways, Performance Management, Vehicles, Special Investigations
Education
AICPCU 1989 — 1992
CPCU, Insurance
California State University, Northridge 1983 — 1986
Bachelor of Arts (B.A.), English Language and Literature, General
Los Angeles Pierce College 1977 — 1982
Associate of Science (A.S.), Computer Technology/Computer Systems Technology
21st Century Insurance April 2013 - August 2013
Private Nanny April 2012 - August 2012
KinderCare January 2011 - January 2012
KinderCare August 2009 - August 2010
Tiffany & Bosco, P.A. December 2008 - August 2009
KinderCare March 2008 - August 2008
jcpenney June 2006 - January 2008
Skills
Property & Casualty..., Sales, PowerPoint, Customer Service, Microsoft Office, Microsoft Word, Research, Fundraising, Time Management
Education
Northern Arizona University 2012 — 2013
Elementary Education and Teaching
Northern Arizona University 2011 — 2012
Elementary Education and Teaching
Northern Arizona University 2010 — 2011
Elementary Education and Teaching
Mesa Community College 2009 — 2010
Elementary Education and Teaching
Northern Arizona University 2008 — 2009
Elementary Education and Teaching
Capgemini March 2013 - Present
Zurich North America September 2013 - March 2015
21st Century Insurance March 2013 - August 2013
Infosys October 2011 - February 2013
Ricoh Americas Corporation July 2009 - February 2013
Infosys August 2009 - September 2011
Infosys May 2006 - July 2009
Skills
Oracle SQL, Oracle Reports, oracle forms, Java, JavaScript, Salesforce.com, BPEL, ESB, Web Services, Oracle Forms, Eclipse, Agile Methodologies, Shell Scripting, Integration, PL/SQL, XML, SOAP, Requirements Analysis, SDLC, JSON, Quality Center, AJAX
Education
Jawaharlal Nehru Technological University 2002 — 2006
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
Farmers Insurance October 2010 - Present
21st Century Insurance April 2003 - October 2010
AIG April 2000 - April 2003
GE October 1998 - April 2000
GMAC Property & Finance Ltd August 1996 - June 1998
GEICO May 1990 - June 1996
GEICO January 1992 - May 1996
GEICO October 1986 - June 1990
No Specific May 1971 - February 1985
Skills
Commercial Insurance, Health Insurance, Workers Compensation, Term Life Insurance, Casualty, Liability, Disability Insurance, Life Insurance, Legal Liability, Underwriting, Commercial Lines
Education
Nassau Community College
no degree, Criminal Justice and Corrections
Virginia Wesleyan College
no degree, Business Administration and Management, General
Farmers Insurance September 2010 - July 2015
ExpressJet Airlines May 2010 - August 2010
21st Century Insurance October 2001 - December 2009
21st Century Insurance November 1997 - October 2001
21st Century Insurance October 1995 - November 1997
Progressive Insurance February 1990 - October 1995
VCU Police Department February 1988 - February 1990
Skills
Insurance, Claim, Liability, Casualty, Litigation Management, Claims Handling, Legal Liability, Recruiting, Claims Management, Interviews, Liability Analysis, Claim Investigation, Homeowners, Investigation, Claims Resolution, Fraud, Property, Property Damage, Process Improvement, Analysis, Casualty Insurance, Management
Education
Indiana University of Pennsylvania 1983 — 1987
BA, Major- Criminology, Minor- Political Science
Visa July 2013 - Present
dunnhumby December 2012 - June 2013
Nike January 2010 - November 2012
Apria Healthcare July 2009 - December 2009
24 Hour Fitness October 2007 - April 2009
SCE April 2007 - October 2007
21st Century Insurance January 2006 - April 2007
Skills
SQL, Oracle, Unix, PL/SQL, Requirements Analysis, Databases, MySQL, SDLC, Windows Server, Microstrategy, Teradata, ETL, Microsoft SQL Server, Data Modeling, Business Intelligence
Education
Louisiana Tech University 2003 — 2005
Master's degree, MicroSystems
BDP International December 2013 - Present
BDP International October 2012 - November 2013
Moorestown High School November 2012 - March 2013
BDP International July 2011 - October 2012
Loyola University Maryland August 2008 - May 2011
Riverstone Residential Group May 2010 - August 2010
Moorestown Arts Advocacy Council (MoorArts) May 2010 - July 2010
21st Century Insurance June 2007 - August 2007
Skills
Leadership, Research, Training, Marketing, Customer Service, Negotiation, Public Speaking, Time Management, Program Management, Management, PowerPoint
Education
Loyola College in Maryland 2007 — 2011
Bachelors of Business Administration, International Business, Asian Studies
University of International Business and Economics 2009 — 2009
Chinese Business, Chinese History
Farmers Insurance December 2009 - Present
21st Century Insurance July 2003 - February 2010
Hanover Insurance February 1982 - June 2003
Skills
Insurance, Claims, Claims Management, Strategic Planning, Automotive, Insurance Claims, Claim, Property & Casualty..., Process Improvement, Commercial Insurance, Automotive Repair, Risk Management, General Insurance, Workers Compensation, Automobile, Underwriting, Reinsurance, Training, Leadership, Customer Satisfaction, Casualty, Team Building, Vehicles, Account Management, Operations Management, Negotiation, Sales, Sales Management, New Business Development, Coaching, Customer Retention, Customer Service, Sales Process, Business Process..., Business Planning, Marketing, Profit, Motorcycle, Pricing, Executive Management, Sales Operations, Vendor Management, Analysis, Cross-functional Team..., Call Centers, Selling, Team Leadership, Management, Competitive Analysis, Business Development
Education
Northeastern University
Engineering
WPS - Educational and Psychological Assessments October 2006 - Present
WPS - Educational and Psychological Assessments 2006 - Present
21st Century Insurance January 2005 - January 2006
Milgard Windows & Doors January 2004 - January 2006
Skills
Microsoft Excel, Microsoft Office, Outlook, PowerPoint, Project Management, Public Speaking, Social Media, Social Networking
Education
Santa Monica College 2006 — 2007
English Language and Literature/Letters
Los Angeles Pierce College 1997 — 1998
Early Childhood Education and Teaching
Hall and Chambers February 2010 - Present
21st Century Insurance June 2005 - December 2009
R.C. Legacy Inc. Real Estate and Mortgage June 2005 - September 2009
Washington Mutual Bank July 1998 - June 2005
Skills
Sales and PR Relations, I smile A LOT! :), First Time Home Buyers, Real Estate, Condos, Short Sales, Foreclosures, Property, REO, Investment Properties, Sellers, Single Family Homes, Real Estate Transactions, Residential Homes, Commercial Real Estate, Mortgage Lending, Negotiation, SFR, Buyer Representation, Listings, New Home Sales, Real Property, Townhomes, Income Properties, Investors, Move Up Buyers, Buyers, Luxury, Referrals, Real Estate Financing, 1031 Exchanges, FHA
Education
Los Angeles Pierce College
University of Phoenix-Southern California Campus
Blue Cross Blue Shield of Texas November 2013 - Present
Conifer Health Solutions February 2012 - November 2013
Critter Concierge- Pet Servies February 2003 - January 2012
21st Century Insurance October 2005 - June 2011
Alliance Data October 2003 - October 2005
Telvista October 1999 - August 2003
Regent Hospitality 1997 - 1999
Courtyard by Marriott Los Colinas 1995 - 1995
Skills
Workforce Management, Call Center, Microsoft Excel, PowerPoint, Pivot Tables, Staffing Analysis, Staffing Models, IEX Total View, Impact 360, Verint, MS Access, MS Word, SharePoint, Customer Service, Business Intelligence, Process Improvement, Office Management, Business Planning, Coaching, Customer Satisfaction, Advertising, Access, Analysis, Call Centers, Insurance, Quality Assurance, Recruiting, Team Building, Management
Education
University of Central Oklahoma 1991 — 2000
University of Central Oklahoma 1991 — 1992
Murray State College 1989 — 1990
YMCA January 2010 - Present
Amgen June 2006 - December 2009
Countrywide Mortgage Co October 2006 - January 2009
21st Century Insurance January 1986 - September 2005
Skills
Customer Service, Negotiation, Insurance, Problem Solving, Customer Relations, PowerPoint, Claims, Word, Microsoft Office, Property & Casualty..., Research, Call Center, Insurance Claims, Writing, Documentation, Billing, Customer Satisfaction, Liability, Casualty, Healthcare, General Insurance, Health Insurance, Employee Benefits, Claims Management, Microsoft Excel, Legal Liability, Microsoft Word, Claim, Team Building, Budgets, Strategic Planning, Event Planning, Call Centers, Disability Insurance, Coaching, Marketing, Term Life Insurance, Process Improvement, Time Management, Commercial Insurance, Small Business, Sales, Workers Compensation, Account Management, Leadership, Public Speaking, Fundraising
Education
Moorpark College
early childhood
west hills occupational center
21st Century Insurance September 1998 - Present
CIGNA January 1997 - September 1998
Westaff August 1995 - December 1996
Skills
Property & Casualty..., Underwriting, Insurance, Process Improvement, Change Management, Analysis
Education
Lynchburg College 1991 — 1995
Bachelor of Science, Business Management
Bank of Tokyo-Mitsubishi UFJ June 2013 - Present
PineBridge Investments September 2011 - June 2013
Warner Bros. Entertainment Group of Companies August 2002 - January 2010
21st Century Insurance April 2000 - September 2000
AT&T February 1988 - September 1999
Skills
Windows 7, XP, TSO, Dreamweaver, MVS, MS Office 2010, Adobe CS5, Illustrator, SDSF, Adobe Acrobat, InDesign, Tidal Enterprise..., Data Center, Disaster Recovery, JCL, FTP, Production Support, Cisco Technologies, Office 2010, Adobe Creative Suite, AIX, Visio, Unix, Citrix, Windows Server, VMware, Servers, Software Documentation, IT Operations
Education
Oxford Institute of Technology 2010 — 2011
Multimedia Web and Graphic Design using Adobe CS5
Los Angeles Pierce College
Art, Astronomy
Fannie Mae August 2013 - Present
Law Bulletin Publishing Company May 2013 - July 2013
21st Century Insurance November 2012 - April 2013
Fiserv June 2012 - October 2012
JPMorgan Chase September 2011 - June 2012
Essent Guaranty, Inc. December 2009 - September 2011
Triad Guaranty November 2008 - December 2009
Skills
Data Architecture, Install, Oracle, Databases, Oracle RAC, AIX, Disaster Recovery, RMAN, Replication, SQL Tuning, Data Modeling, PL/SQL, SQL, Informatica, Oracle E-Business Suite, Database Design, Enterprise Architecture, Business Intelligence, Data Warehousing, Business Objects, Report Writing, ETL, Unix Shell Scripting, IBM AIX, Shell Scripting
Education
Kakatiya University
B. Tech, Computer Science and Engineering
Nalanda Junior College
Maths, Physics, Chemistry
St. Claire Convent School
Power Paws Dog Walking April 2014 - Present
Answer Financial October 2011 - April 2014
TEC Insurance January 2007 - July 2007
Cal-Fed Insurance July 2005 - September 2006
21st Century Insurance October 2002 - July 2005
Autoclub of Southern California October 1993 - July 2000
Skills
Insurance, Property & Casualty..., Homeowners, Customer Service, Casualty, Umbrella Insurance, Commercial Insurance, Liability, Health Insurance, General Insurance, Sales, New Business Development, Commercial Lines, Casualty Insurance
Education
James Madison University 1983 — 1986
BS, Marketing Education
Henrico High School 1979 — 1981
general
Freeport-McMoRan Copper & Gold Inc. June 2013 - Present
21st Century Insurance February 2011 - Present
Wells Fargo November 2009 - September 2010
Freeport-McMoRan Copper & Gold Inc. July 2007 - September 2009
ALTC January 2001 - July 2009
Education
ITT Technical Institute-Indianapolis
Prescott High School
MineTrove December 2014 - Present
National General Insurance January 2014 - December 2014
National General Insurance December 2012 - January 2014
21st Century Insurance July 2011 - December 2012
21st Century Insurance December 2008 - June 2011
21st Century Insurance (Formerly AIG Direct) March 2006 - November 2008
Travelers Insurance February 2004 - March 2006
Farm Bureau Insurance February 2001 - February 2004
Farm Bureau Insurance November 1999 - January 2001
Skills
Product Management, Analytics, Database Marketing, Pricing, Direct Marketing, Forecasting, Insurance, Digital Marketing, Direct Mail, Leadership, Budgets, Competitive Analysis, Sales, Strategy, Marketing Strategy, Lead Generation, Marketing, Management, Risk Management, Advertising, Market Research, Segmentation, Product Marketing, Financial Services, CRM, Customer Acquisition, Strategic Partnerships, Customer Retention, Marketing Analytics, Underwriting, Executive Management, Business Development, Cross-functional Team..., P&L Management, E-commerce, Vendor Management, Integrated Marketing
Education
University of Pennsylvania - The Wharton School 2008 — 2010
MBA, Finance
Missouri State University 1995 — 1999
BS, Finance
Bank of America January 2012 - Present
American Express January 2010 - Present
21st Century Insurance July 2009 - Present
American Express January 2010 - December 2011
City Electric Supply June 2007 - May 2009
City Electric Supply June 2007 - May 2009
Northwest Valley Newspapers October 2003 - June 2007
Northwest Valley Newspapers October 2003 - June 2007
Cincinnati Enquirer July 1995 - August 2003
US Army August 1981 - May 1994
Skills
Office Management, Customer Service, Troubleshooting, Problem Solving, Inventory Management, Customer Relations, PowerPoint, Microsoft Office, Account Management, Strategic Planning, Excel, Customer Satisfaction, Operations Management, Receiving, Team Building
Education
Ottawa University 2003 — 2008
MBA, Business Administration
Ottawa Universoty 2003 — 2008
MBA, Business Administration
Ottawa University
Bachelor's Degree, Business Administration
wilmington high school
Wells Fargo July 2015 - Present
Wells Fargo June 2014 - July 2015
Pearson VUE November 2013 - May 2014
Wells Fargo May 2012 - November 2013
GE July 2011 - May 2012
Wells Fargo November 2009 - June 2011
Express Scripts August 2009 - November 2009
Wells Fargo October 2008 - August 2009
21st Century Insurance March 2008 - September 2008
Progressive Insurance September 2007 - March 2008
Skills
Software Development, Java, SOA, Spring, Java Enterprise Edition, Agile Methodologies, SDLC, Weblogic, Web Services, Websphere, Hibernate, Tomcat
Education
Indian Institute of Technology, Kanpur
M.Tech, Chemical Engineering
Osmania University
B.Tech, Chemical Engineering
Zenith Insurance Company (United States) November 2011 - Present
ValueClick June 2010 - November 2011
BeyondTrust 2006 - May 2010
Northrop Grumman Mission Systems November 1997 - November 2006
21st Century Insurance October 1999 - May 2006
Northrop Grumman's California Microwave Systems January 1998 - January 2006
Cheetah Software Systems January 1997 - January 1998
Skills
XML, ASP, C, JavaScript, .NET, Unix, Software Development, C#, Databases, Microsoft SQL Server, SDLC, C++, Software Design, Agile Methodologies, Database Design, Java, Requirements Analysis, Enterprise Software, SQL, Integration, Visual Basic, Software Documentation, Windows 7, Windows, XSLT, Cloud Computing, Data Warehousing, ASP.NET, Scrum, IIS
Education
Los Angeles Valley College
Certification, Programming
Los Angeles Valley College
A.S, Magna Cum Lade Computer Science
University of Phoenix
B.S.B, Information Systems
Shield Healthcare July 2014 - Present
Shield Healthcare April 2012 - July 2014
Shield Healthcare March 2011 - April 2012
21st Century Insurance 1997 - 2009
21st Century August 1989 - February 1997
Skills
Call Centers, Team Building, Operations Management, Call Center, Management, Leadership, SDLC, Customer Satisfaction, CRM, Employee Relations, Visio, Insurance, Performance Management, Customer Acquisition, Coaching, Customer Service, Customer Retention, Time Management, Project Management, Customer Experience, Process Improvement, Vendor Management
Education
International Customer Management Institute 2006 — 2006
CIAC-Certified Operations Manager
Los Angeles Pierce College
Associate of Arts
Farmers Insurance May 2012 - Present
21st Century Insurance 2007 - 2009
21st Century Insurance 1994 - 2007
Skills
Change Management, Customer Retention, Budget, Human Resources, CRM, Property & Casualty..., Claims Management, Casualty, Legal Liability, Liability, General Insurance, Budgets, Term Life Insurance, Insurance
Education
University of Southern California 1975 — 1978
BA, Journalism-P.R / Business
Loyola Marymount University 1973 — 1975
Tolleson Union High School District July 2014 - Present
The Phoenician Resort July 2005 - Present
21st Century Insurance August 2013 - July 2014
American Valet April 2003 - July 2005
Education
Northern Arizona University 2001 — 2005
Bachelor of Science (B.S.), Hotel, Motel, and Restaurant Management
Riskonnect, Inc. December 2012 - Present
Riskonnect, Inc. 2011 - November 2012
RSG 2000 - 2011
AIG 1995 - 1999
21st Century Insurance 1990 - 1995
US Army 1987 - 1990
Skills
Liability, Litigation Management, Account Management, Salesforce.com, Business Analysis, CRM, Professional Services, Integration, Data Analysis, Risk Management, SaaS, Cloud Computing, Insurance, Process Improvement, Access, Requirements Analysis, SQL, New Business Development, SDLC, Management
Education
Keller Graduate School of Management of DeVry University 1999 — 2001
Master's degree, Information Systems Management
St. John's University
Bachelor of Arts (B.A.), Political Science and Government
Alabama Yankee Systems, LLC October 2011 - Present
EWSolutions, Inc January 2006 - Present
Data Management Association (DAMA) 1992 - Present
Southern New Hampshire University September 2013 - Present
Northcentral University December 2005 - September 2012
LiquidHub August 2010 - September 2011
21st Century Insurance November 2009 - August 2010
Real World Decision Support December 2006 - August 2010
LearnQuest, Inc. July 2004 - July 2005
Alabama Yankee Systems, LLC October 2000 - March 2005
Skills
Business Intelligence, Data Warehousing, Data Modeling, Enterprise Architecture, Data Management, Data Quality, Data Governance, Master Data Management, Integration, Program Management, Requirements Analysis, Information Management, Data Analysis, Metadata, Metadata Management, Requirements Gathering, Analytics, Enterprise Software, Management Consulting, Databases, Public Speaking, Data Profiling, Consulting, Business Requirements, Dimensional Modeling, Systems Analysis, Strategy, Leadership, Analysis, EIM, Change Management, Data Integration, Requirements Management, Business Coaching, Technology Needs..., SDLC, Presentation Development, Corporate Training, Software Documentation, Data Warehouse..., Data Architecture, Professional..., MIS, Employee Training, Problem Solving, Health Insurance, Business Process Design, Teaching/mentoring, Writing Skills, Big Data
Education
Northcentral University 2001 — 2006
Ph.D., Management Information Systems
La Salle University 1979 — 1987
MBA, MIS, Risk Management
La Salle University 1973 — 1977
BA, Foreign Languages, Secondary Education
Archbishop Ryan High School 1969 — 1973
diploma, college prep
St. Jerome's School 1962 — 1969
Booz Allen Hamilton 2013 - Present
Moxie 2012 - 2013
Georgia Institute of Technology 2010 - 2012
AIG Agency Auto 2007 - 2010
21st Century Insurance 2007 - 2010
Conalliance 2001 - 2006
BlueLinx Corporation 2004 - 2005
DeWolff, Boberg & Associates 2002 - 2004
Accenture 2000 - 2001
North Carolina A&T State University 1999 - 2000
Skills
Data Warehousing, Strategic Planning, ETL, Operations Management, Data Analysis, Business Analysis, Business Intelligence, Process Engineering, Process Improvement, SQL, SQL Server, Business Process..., PL/SQL, Microsoft SQL Server, Enterprise Architecture, SDLC, Agile Methodologies, Management, Project Management, Team Leadership
Education
Kennesaw State University - Michael J. Coles College of Business 2005 — 2007
MBA, Business Administration
North Carolina Agricultural and Technical State University 1995 — 2000
B.S., Electronics & Computer Technology
NBCUniversal, Inc. March 2015 - Present
NBC Universal July 2010 - Present
NBC Universal July 2009 - July 2010
NBC Universal April 2008 - July 2009
21st Century Insurance November 2006 - October 2007
Playhouse West January 1998 - June 2007
21st Century Insurance November 2002 - November 2006
Warner Bros 2002 - 2002
21st Century Insurance Group April 1999 - November 2001
Waldo Inc. May 1997 - May 1998
Skills
Typing, 95 wpm, Bilingual, Adobe Photoshop, Microsoft Office, Digital Photography, Event Photography, Event Planning, Stage Management, Artist Booking, Artist Development, Theatrical Production, Acting Coach, Project Direction, Typing, Photoshop, Social Networking, Sports Coaching, Talent Booking, Acting, A&R, Live Events, Entertainment, Music, Management, Social Media, Theatre, Advertising, Event Management, Producing, Publicity
Education
Playhouse West 1996 — 2007
Acting, Directing, Writing, Theatre production
Los Angeles Valley College 1989 — 1991
English, Theater Arts, Music
Notre Dame High School 1981 — 1985
College Prep
Farmers Insurance April 2012 - Present
Farmers Insurance January 2011 - Present
21st Century Insurance February 1999 - January 2011
Nationwide Insurance July 1996 - February 1999
Skills
Full-cycle Recruiting, Entrepreneurial..., Social Networking, Business Development, New Business Development, Accounting, Entrepreneurship, Insurance, SDLC, Business Relationship...
Education
Kutztown University of Pennsylvania 1991 — 1996
Political Science / Criminal Justice
Jenkintown
21st Century Insurance Real estate agentCentury 21 Real EstateAugust 1985 - September 1991
Education
Long Beach City College 1970 — 1972
no, Business
Nielsen September 2014 - August 2015
ADT June 2013 - August 2014
Merry Maids March 2007 - November 2012
MosquitoNix, LP (Contract) April 2011 - July 2011
EFA Processing August 2010 - April 2011
21st Century Insurance July 2006 - March 2008
Skills
Customer Service, Sales, Training, Outlook, Office Management, Team Building, Ms Word, Excel, Outlook..., Office Administration, Customer Service-..., Call Center Service..., Complaint..., Sales/Marketing - ..., Data Entry, Customer Satisfaction, Data Entry/Records..., Multiline Phone Use-..., Project Management- ..., Invoicing, Call Center, Filing, Real Estate, Project Management, Administrative..., Fax, Telephone Skills, Negotiation, Leases, Employee Training, Interviews, Call Centers, Account Management
Education
Champions School Of Real Estate 2012 — 2012
Real Estate
Navarro College 2000 — 2004
Business Marketing; progress
Champions School of Realty
Champions School of Realty
Navarro College
Business Marketing; progress
Enzoco Homes February 2014 - Present
The Crockett Team of Howard Hanna January 2014 - Present
Ryan Homes September 2012 - January 2014
21st Century Insurance 2011 - 2013
Skills
First Time Home Buyers, Real Estate, Short Sales, Investment Properties, Sales, Single Family Homes, Real Estate Transactions, Sellers, Selling, Condos
Education
Lake Erie College
Bachelor of Arts (B.A.), Communication, General
Liberty Mutual Insurance October 2013 - Present
Farmers Insurance October 2010 - October 2013
21st Century Insurance October 2000 - October 2010
Skills
Claim, Insurance, Liability, Risk Management, Underwriting, Analysis, Litigation, Leadership, Software Documentation, Policy, Auditing, Arbitration, Time Management, Human Resources, Negotiation, Casualty, Claims Management, General Insurance, Interviews, Investigation, Legal Writing, Liability Analysis, Mediation, Property, Sales
Education
National University
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies, 4.0
San Diego Arbitration Forum
Arbitrator for insurance disputed claims
USPTO March 2012 - Present
E & Y March 2010 - December 2011
Millennium Information Technologies Inc. ( MITI Solutions ) 2006 - 2010
21st Century Insurance 2007 - 2008
Skills
Documentum, Java, Enterprise Software, SDLC, Requirements Analysis, Java Enterprise Edition, Enterprise Architecture, SOA, Oracle, Solution Architecture, SharePoint, Tomcat, Weblogic, XML, Software Project..., Websphere, Web Services, JSP, Enterprise Content..., Spring, Visio, Hibernate, Content Management, Document Management
Education
Osmania University 2001 — 2004
MCA, Computers
St.Domnics High School
Fox (Film, TV and Sports) August 2015 - Present
On Assignment October 2009 - August 2015
21st Century / aigdirect.com September 2007 - October 2009
21st Century Insurance September 1997 - October 2009
AIGDirect September 1997 - October 2009
21st Century Financial Services 1997 - 2009
21st Century Insurance 1997 - 2007
Skills
Agile Methodologies, Scrum, SDLC, Software Documentation, Certified Scrum Master..., Project Planning, Project Management, Business Analysis, Management, Release Management, Process Improvement, Systems Analysis, Change Management, Quality Assurance, Call Centers, User Acceptance Testing, Program Management, SharePoint, Vendor Management, Workforce Management, Insurance, Databases, Data Analysis, Visio, SQL, Microsoft Office, Access, Requirements Analysis, IT Management, Integration, CTI, Call Center, Troubleshooting, Analytics, Security, Business Intelligence, Requirements Gathering, Networking, Analysis, MS Project, Business Process, Proc, Leadership, Team Leadership, Customer Service, Recruiting, Business Process..., Problem Solving, Documentation
Education
Moorpark College 2007 — 2011
Moorpark College
Business Administration and Management, General
Alliance United Insurance Company February 2015 - Present
Alliance United Ins. Co October 2009 - 2015
Allied / Nationwide Insurance 2001 - 2009
21st Century Insurance September 1997 - 2001
Skills
Claim Investigation, Claims Management, Legal Liability, Liability, Subrogation, Casualty, Insurance, Property & Casualty..., Employee Training, Commercial Lines, Fraud, Customer Service, General Insurance, Commercial Insurance, Liability Analysis, Underwriting, Litigation Management, Casualty Insurance
Education
California State University Los Angeles 1994 — 1997
Bachelor of Science (BS), Criminal Justice/Police Science
Los Angeles Valley College 1992 — 1994
Associate of Science (A.S.), Criminal Justice/Police Science
Farmers Insurance October 2012 - Present
21st Century Insurance April 2010 - March 2013
TNC Management Group April 2009 - April 2010
American International Group June 2001 - November 2008
AIG Marketing, Inc June 1992 - June 2001
Skills
Vendor Management, Management, Business Intelligence, Project Management, Software Development, Data Center, Software Documentation, Leadership, SDLC, Troubleshooting, Architecture, Managerial Finance, Enterprise Software, Program Management, Budgets, Business Strategy, Networking, Strategic Planning, ITIL, Integration, Content Management, Call Center, Outsourcing, Mergers & Acquisitions, Insurance, IT Management, Enterprise Architecture, Architectures, IT Strategy, Business Analysis, Call Centers
Education
Manhattan College
Bachelor of Science, Mathematics
Luxury collision center, llc April 2005 - Present
21 century insurance April 1989 - Present
21st Century Insurance 1994 - 2004
Education
Los Angeles Valley College
Bachelor of Business Administration (B.B.A.)
VISIONS UNLIMITED NOW April 2011 - Present
21st Century Insurance May 2008 - November 2009
AT&T March 1984 - June 1994
Skills
Public Speaking, Technical Writing, Published Author, Team Building, Customer Service, Editing, Teaching, Coaching, Personal Development, Leadership Development, Project Management, Strategic Planning, Small Business, Non-profits, Sales, Nonprofits, Social Media Marketing, Microsoft Excel, Fundraising, Training, Leadership, Social Media, Public Relations, Marketing, Social Networking, Entrepreneurship, Event Management, Online Advertising, Advertising, Research, Online Marketing, Organizational..., Marketing Strategy, Start-ups, Event Planning, Business Planning, Management, Marketing Communications, Blogging, Management Consulting, Team Leadership, Business Development, Strategy, Executive Coaching, New Business Development, Workshop Facilitation, Business Strategy, Email Marketing, Program Management, Negotiation
Education
Mesa Community College
TMEC
Urban Lending Solutions April 2014 - July 2015
Bank Of America March 2010 - April 2014
21st Century Insurance February 1995 - December 2009
Education
Los Angeles Mission College
Business Administration, Management and Operations
Time Warner Cable April 2014 - Present
Farmers Insurance (Consulting) August 2008 - December 2013
Farmers Insurance(Consulting) June 2005 - July 2008
Farmers Insurance February 2002 - May 2005
21st Century Insurance October 2001 - February 2002
Farmers Insurance December 1995 - September 2001
Covansys June 1994 - November 1995
Skills
Project Management, Release Management, Consulting, Budget Monitoring, Project Status Reporting, Status Tracking, Change Management, Application development..., Change Control, Quality Assurance, Agile / Waterfall..., People Skills, Onsite-Offshore model, Onsite-Offshore..., Production Deployment, Business Analysis
Education
Madurai Kamaraj University
Master's Degree
Tata Consultancy Services March 2011 - Present
MetLife Alico 2011 - Present
21st Century Insurance July 2009 - March 2011
BT December 2007 - July 2009
Skills
Oracle, PL/SQL, Java, JSP, SQL, Unix Shell Scripting, Microfocus Cobol, Centura, Windows Batch, PGP Encryption, Toad 9.0, Microsoft SQL Server, SQL Server Management..., RAD 7, COBOL, ETL, Informatica, Unix, Databases, SDLC
Education
Jadavpur University 2003 — 2007
Bachelor of Engineering (BE), Mechanical Engineering
Triad Systems International September 2015 - Present
Total Merchant Services- Personnel Plus December 2014 - Present
H2Htpe.com 1993 - 2015
H2Htpe.com 1993 - 2015
Bank of America /Randstad Staffing October 2013 - September 2014
Bank of America / Randstad Staffing March 2013 - June 2013
Bank of America May 2011 - June 2012
21st Century Insurance 2004 - 2009
Skills
Process Improvement, Vendor Management, Access, Visio, Software Documentation, Security, Customer Service, Call Center, Time Management, Human Resources, Business Analysis, Call Centers, Team Building, Analysis, Training, Insurance, Data Entry and Database..., Corporate Security..., Emergency Response..., Management
Education
Specs-Howard School of Broadcast Arts 1981 — 1982
certified, Radio-TV-video production and post production
Michigan State University 1979 — 1981
Business Administration
Bank of America May 2013 - Present
AIG SunAmerica October 2005 - December 2012
21st Century Insurance November 2004 - October 2005
Chase Bank/Washington Mutual Bank September 1998 - November 2004
Skills
Asset Management, Insurance, Financial Modeling, Bloomberg, Customer Retention, Loans, Series 7, Mutual Funds, Wealth Management, Financial Analysis, Customer Service, Investments, Accounting, AML, Training, Risk Management, Strategic Financial..., Financial Risk, Coaching, Policy, Fixed Income, FINRA, Portfolio Management, Analysis, Management, Financial Services, Corporate Finance, Cash Management, Business Analysis, Banking, Process Improvement, Financial Reporting, Finance, Claim, Call Centers, Credit, Financial Markets, Equities, Securities, Underwriting, Credit Analysis, Derivatives
Education
Los Angeles Valley College
American Cancer Society December 2013 - Present
eni January 2013 - December 2013
American Cancer Society January 2010 - January 2012
AmeriCorps December 2009 - January 2011
21st Century Insurance May 2008 - December 2009
Skills
Nonprofits, Program Development, Fundraising, Volunteer Management, Community Outreach, Grant Writing, Community Development, Government, Grants, Research, Social Services, Program Evaluation, Event Planning, Public Speaking, Community Organizing, Case Management, Non-profit..., Sponsorship, Public Health, Volunteer Recruiting, Youth Development
Education
Mansfield University of Pennsylvania 2004 — 2008
Bachelor of Arts (B.A.), History/Anthropology
Microsoft Corporation June 2010 - Present
CorpInfo Services January 2010 - June 2010
21st Century Insurance June 2002 - December 2009
CorpInfo Services January 1999 - May 2002
Health Net March 1995 - January 1999
United Overseas Bank 1994 - 1995
Skills
Cloud Computing, Microsoft Solutions, ITIL, Project Management, SOX 404, SharePoint, SDLC, Disaster Recovery, Six Sigma, Vendor Management, Data Center, Enterprise Software, PMP, Visio, Enterprise Architecture, MS Project, Software Documentation, Integration, Data Warehousing, Program Management
Education
Landmark Education 2015 — 2015
Education for the Living, Breakthroughs
University of Phoenix 1996 — 1998
Masters, Business Administration
University of California, Riverside 1989 — 1993
BS, Business Administration
Kierland Golf Club - Troon Golf January 2015 - Present
Kierland Golf Club January 2014 - January 2015
Westin Phoenix Downtown Hotel May 2013 - January 2014
Sheraton Phoenix Downtown Hotel September 2012 - May 2013
21st Century Insurance March 2012 - September 2012
Sheraton Phoenix Downtown Hotel September 2010 - March 2012
Kierland Golf Club November 2009 - September 2010
Kierland Golf Club February 2007 - November 2009
Kierland Golf Club September 2006 - February 2007
Skills
Hotel Management, Hospitality Management, Front Office, Property Management..., Revenue Analysis, Guest Service Management, Hotel Booking, Concierge Services, Resorts, Hospitality Industry, Hotels
Education
Northern Arizona University 2002 — 2006
Bachelor of Science (B.S.), Hotel and Restaurant Management
Alliance United Insurance Company April 2012 - Present
Alliance United Ins. Co October 2007 - April 2012
Alliance United Insurance April 2007 - October 2007
Preferred Lending Services September 2006 - April 2007
Answer Financial August 2004 - September 2006
21st Century Insurance January 2002 - August 2004
Skills
Property & Casualty..., General Insurance, Commercial Insurance, Insurance, Life Insurance, Liability, Brokers, New Business Development, Commercial Lines, Casualty, Legal Liability, Professional Liability, Underwriting, Umbrella Insurance, Claims Management, Workers Compensation, Health Insurance, Claim, Marketing, Customer Retention, Account Management, D&O, Risk Management, Term Life Insurance, Retirement Planning, Employment Practices..., Fixed Annuities, Disability Insurance, Small Business
Education
Los Angeles Valley College 2000 — 2002
Business Management
Faith Baptist
DIRECTV March 2013 - Present
Leads360 Inc. March 2011 - February 2013
Business.com / DexOne.com March 2010 - March 2011
21st Century Insurance January 2006 - December 2009
21st Century Insurance December 1999 - December 2005
Skills
Testing, Scrum, Functional Testing, Test Cases, QTP, Test Automation, Analysis, XML, Microsoft SQL Server, Databases, Mobile Applications, TFS, Manual Testing, Quality Center, SQL, Automation, Agile Methodologies, Quality Assurance, SDLC, Management, Regression Testing, Test Planning, JIRA, Web Applications, Agile Project Management, User Acceptance Testing, Software Project..., Requirements Analysis
Education
University of California, Berkeley
Laguardia Community College
Farmers Insurance 2009 - Present
AIG Direct Insurance November 2006 - Present
21st Century Insurance November 2006 - Present
Untrin Direct Insurance October 2000 - August 2006
Unitrin Direct Auto Insurance (Plymouth Meeting, PA) 2000 - 2006
Unitrin Direct 2000 - 2006
Kemper Direct 2000 - 2002
ACE Insurance July 1998 - October 2000
CIGNA 1987 - 1999
Skills
Resource Management, Data Warehousing, Insurance, Cross-functional Team..., Management, Project Management, Business Intelligence, Team Building, Software Documentation, Data Analysis, Business Analysis, Leadership, SQL, Architecture, SDLC, Program Management, Integration, Requirements Analysis, Project Planning, Oracle, EIM, Data Modeling, Risk Management, Process Improvement, Training
Education
La Salle University - School of Business Administration 1983 — 1985
MBA, Management Information Systems
Rowan University 1978 — 1983
BA, Accounting
Elkland High
MUFG Americas January 2014 - Present
Union Bank March 2010 - January 2014
21st Century Insurance June 2008 - February 2010
Indymac Bank June 2007 - June 2008
Fremont Investment and Loan May 2006 - June 2007
Iowa State University 2002 - 2006
Skills
Credit Risk, Financial Risk, SAS, Operational Risk, Forecasting, R, VBA, Financial Modeling, SPSS, MSQL, Categorical Data..., Time Series Analysis, Multivariate Analysis, Survey Sampling, Risk Management, Basel II, CCAR, Stress Testing, Credit Analysis, Predictive Modeling, Quantitative Finance, Market Risk, Statistical Modeling, Monte Carlo Simulation, Valuation, Risk Analytics, Portfolio Management, Operational Risk..., Predictive Analytics, Enterprise Risk..., Banking, Fixed Income, Credit, Finance, Data Mining, Quantitative Analytics, Statistics, Analytics, Economic Capital, Survey Management, Data Analysis, SAS programming, Financial Analysis, Loans, Risk Modeling
Education
Iowa State University 2003 — 2006
MS, statistics
Sedgwick June 2015 - Present
Sedgwick August 2007 - Present
Intero Real Estate Services November 2004 - February 2007
Farmers Insurance 2001 - 2004
21st Century Insurance 1999 - 2002
GMAC-RFC 1996 - 1999
Skills
Sales, Public Speaking, Property Management, Short Sales, Insurance, Microsoft Word, Microsoft Office, Real Estate, Microsoft Excel
Education
Saint Mary's College of California 1994 — 1996
Hazel Fischer
John F. Kennedy University
UC Irvine Medical Center October 2012 - Present
Corinthian Colleges June 2010 - July 2012
Automobile Club of Southern California February 2009 - May 2010
21st Century Insurance October 2006 - December 2008
21st Century Insurance 2005 - 2006
21st Century Insurance 2000 - 2005
21st Century Insurance 1993 - 1999
Skills
People Management, Net Promoter Score, Vendor Management, Customer Service, Customer Satisfaction, Call Center, Customer Experience, Performance Management, Customer Relations, Training Delivery, Curriculum Development, Customer Retention, Team Building, Coaching, Training, Leadership, Leadership Development, Management, Call Centers, Process Improvement, Business Analysis, Negotiation, Project Management, Six Sigma, Strategic Planning, Analysis, Change Management, Cross-functional Team..., Operations Management, Quality Assurance, Team Leadership, Software Documentation, Program Management, Project Planning, Insurance, Employee Relations, Forecasting, Team Management, Workforce Management, Time Management, CRM, Teamwork, Call Center Development, Business Process..., Employee Training, Contact Centers, Outsourcing, Human Resources
Education
Los Angeles Valley College
GE June 2015 - Present
Lyris December 2013 - April 2015
CBS Interactive February 2011 - November 2013
Blackhawk Network July 2009 - January 2011
21st Century Insurance May 2008 - May 2009
Starwood Hotels and Resorts April 2007 - April 2008
SEEC May 2004 - December 2006
Skills
Java, Hibernate, Spring, JUnit, Java Enterprise Edition, Mule ESB, JSF, Struts, Apache, Oracle, Hadoop, MySQL, Perl, MongoDB, Neo4j, Oozie, Agile Methodologies, JMS, Ant, JPOS, Cascading, REST, Maven, Servlets, Core Java, Git, Tortoise SVN, Tomcat, Subversion, Web Services, JSP, SOA, XML, Spring Framework
Education
International Institute of Information Technology 2000 — 2004
Bachelor's Degree, Computer Science
Gowtham College 1998 — 2000
Intermediate, MPC
Siddartha High School 1992 — 1998
SSC, Secondary school
S&L Properties December 2006 - Present
21st Century Insurance December 2000 - December 2006
Health Net October 1997 - November 2000
Home Savings of America June 1981 - June 1996
Skills
Vendor Management, Process Improvement, Management, Property Management, ITIL, Software Documentation, Business Analysis, Visio, Sales, Asset Management, Mergers & Acquisitions, Investment Properties, SharePoint, Business Intelligence, Call Centers, Disaster Recovery
Education
Los Angeles Valley College 1979 — 1981
Associates, Computer Science
AIG DirectorFarmers Insurance2009 - Present
AIG Agency Auto 1999 - Present
21st Century Insurance 1999 - Present
Progressive Insurance 1983 - 1988
Skills
Property & Casualty..., Claims Management, Casualty, Insurance, Liability, Legal Liability, Strategic Planning, Litigation Management, Management, General Insurance, Performance Management, Leadership, Coaching, Commercial Insurance, Underwriting, Claim, Commercial Lines, Professional Liability, Workers Compensation, Process Improvement, Team Building, Risk Management, Subrogation, Umbrella Insurance, Liability Analysis, Claim Investigation, Reinsurance, Casualty Insurance
Education
Indiana University of Pennsylvania 1978 — 1982
BS, Criminology/Business
At Princess Cruises IT October 2011 - Present
21st Century Insurance July 1990 - June 2009
Skills
Visio, SharePoint, SDLC, DB2, Requirements Analysis, Systems Analysis, Websphere, Business Analysis, Data Warehousing
Education
Los Angeles Pierce College 1988 — 1991
Computer Science
Infotree services/Sunguard systems April 2015 - September 2015
Bridgepoint/DataStax September 2014 - April 2015
Accenture June 2013 - October 2014
21st Century Insurance January 2001 - May 2012
Skills
Data Warehousing, SDLC, Data Modeling, Visio, Business Intelligence, Systems Analysis, Requirements Gathering, Oracle, Enterprise Architecture
Education
Jawaharlal Nehru Technological University 1990 — 1993
Master's Degree
xpedx, a Veritiv Company January 2013 - Present
21st Century Insurance November 2010 - December 2012
Insurance.com December 2008 - August 2010
Pacific Bag, Inc. August 2006 - September 2007
Tavens Container April 2001 - August 2006
Skills
Packaging, Corrugated, Insurance
Education
Kent State University 1980 — 1985
BBA, Accounting
Infosys McCamish Systems July 2014 - Present
FRESCHE SOLUTIONS INC. December 2012 - June 2014
21st Century Insurance April 2000 - March 2009
CDI Corporation May 1999 - April 2000
Decisions Consultants, Inc. June 1998 - April 1999
Berg Electronics May 1997 - May 1998
JP Morgan Inc., Singapore September 1995 - May 1997
PHILIPPINE TRIDENT INFOTECH, INC., Singapore December 1994 - September 1995
Esquel Enterprise Limited, HK May 1991 - May 1994
Intel Philippines Mfg, Inc., Philippines January 1988 - May 1991
Skills
COBOL, Unix, SQL, Testing, Oracle, Operating Systems, Software Development
Education
Mapua Institute of Technology
BS Management & Industrial Engineering
21st Century Insurance July 1999 - Present
Skills
General Insurance, Direct Marketing, Insurance, Customer Acquisition, Call Centers, Claim, Management, Casualty, Property & Casualty..., Database Marketing, Customer Retention, Liability, Vendor Management, Marketing Strategy, Risk Management, Analytics, Account Management, Leadership, Process Improvement
Education
James Madison University 1986 — 1990
Bank of America June 2009 - Present
21st Century Insurance December 1993 - March 2009
Skills
Process Improvement, Customer Service, Leadership, Requirements Analysis, Six Sigma, Call Center, Program Management, Visio, Training, Software Documentation, Quality Assurance, Insurance, Cross-functional Team..., Business Analysis, Project Management, Analysis, Vendor Management, Call Centers, Customer Retention, Customer Experience, Customer Satisfaction, Business Process..., Strategy, Workforce Management, Product Management, Team Building, Risk Management, Management, Performance Management, CRM, Operations Management, Team Leadership
Education
Los Angeles Pierce College 1997 — 2009
General
JBA International, LLC Management Consultant21st Century Insurance
21st Century Insurance 2003 - 2008
Skills
PMP, Process Improvement, Business Analysis, Requirements Analysis, Vendor Management, Program Management, SDLC, IT Strategy, Business Process..., Business Intelligence, Enterprise Architecture, Integration, Outsourcing, PMO, Software Project...
Education
McGill University
Trane July 2011 - Present
AIG Advisor Group April 2010 - June 2011
21st Century Insurance January 2005 - April 2010
REI 2003 - 2008
Children's Healthcare of Atlanta 2003 - 2005
Sunrise Hospital and Medical Center September 2000 - January 2003
Skills
Employee Relations, Partnering, Talent Management, Compensation, Benefits Administration, Performance Management, HRIS, Onboarding, Succession Planning, Deferred Compensation, Recruiting, Team Building, Temporary Placement, Talent Acquisition, Human Resources, Applicant Tracking..., Coaching, Employee Benefits, Policy, Workforce Planning, Hiring, College Recruiting, New Hire Orientations
Education
John Carroll University
Bachelor of Arts, Communications
New York University
Bachelor of Science, Nursing
Mendota Insurance 2009 - Present
Southern United Fire Insurance Company May 2006 - May 2009
Southern United Insurance 2007 - 2009
AIG Agency Auto 1990 - 2004
American International Group, Inc. 1990 - 2004
21st Century Insurance 1990 - 2004
AIG 1990 - 2004
AIG Specialty Auto 1990 - 2004
Progressive Insurance 1976 - 1990
Skills
Insurance, Business Development, Liability, Casualty, Marketing, Leadership, General Insurance, Underwriting, Commercial Insurance, New Business Development, Claim, Marketing Strategy, Property & Casualty..., Sales Management, Legal Liability, Claims Management
Education
Morehead State University 1968 — 1973
Bachelor of Business Administration (BBA), Insurance
21st Century Insurance 1987 - Present
21st Century Insurance August 2004 - February 2008
21st Century Insurance 1987 - 2008
21st Century Insurance February 2001 - August 2004
21st Century Insurance February 1996 - February 2001
21st Century Insurance August 1992 - February 1996
21st Century Insurance January 1987 - August 1992
Education
Los Angeles Pierce College
Associates, Social Studies
Arthur J. Gallagher August 2005 - Present
21st Century Insurance June 2001 - August 2005
GuideOne Insurance 1998 - 2001
United Insurance Company of America 1993 - 1997
KPMG US 1987 - 1992
Skills
Insurance, Property & Casualty..., Internal Controls, Microsoft Office, Enterprise Risk..., Process Improvement, Sarbanes-Oxley Act, Financial Risk, Internal Audit, Sarbanes-Oxley, GAAP, Governance, Sales, Risk Management, Financial Analysis, Financial Reporting, Accounting, Mergers & Acquisitions, Auditing, Budgets, Training, Financial Accounting, SharePoint, SAP
Education
The University of Chicago Booth School of Business 1999 — 2000
Masters Degree, Management
Indiana University Bloomington 1983 — 1987
Bachelor of Science, Accounting
SLUH
SLUH
SLUH
SLUH
21st Century Insurance November 2009 - Present
AMIS/Alliance Marketing & Insurance Services January 2008 - September 2009
Mullen & Associates November 2001 - January 2008
Skills
Claim, Claims Management, Customer Service, Insurance, Property
Education
Arizona Institute of Paralegal Studies 1993 — 1994
Paralegal
Mesa Community College 1992 — 1993
Brighter.com May 2010 - Present
Business.com February 2008 - May 2010
21st Century Insurance January 2007 - February 2008
Superior Engineered Products April 2002 - January 2007
Skills
Java, Lucene, Spring, Hibernate, Struts, Python, Solr, Geospatial, Google Maps, Linux, MyBatis, HTML + CSS, JavaScript, HTML, Web Applications, Agile Methodologies, SQL, jQuery
Education
Loyola Marymount University 1998 — 2001
Computer Science
UNITRIN SPECIALTY INSURANCE January 2009 - Present
Workmen's Auto Insurance Company May 2007 - June 2008
21st Century Insurance September 1977 - March 2007
20th Century Ins/21st Century Industries 1977 - 2007
Education
Loyola Law School, Los Angeles 1975 — 1979
J.D., Law
University of California, Los Angeles 1971 — 1975
B.A., History
Anthem July 2013 - Present
Equifax May 2013 - July 2013
NASCO December 2011 - April 2013
Xerox May 2007 - December 2011
AXIS Capital May 2006 - March 2007
Aon Risk Solutions May 2004 - May 2006
21st Century Insurance January 2002 - May 2004
Infinity Insurance 2001 - 2002
Watchtower 1990 - 2001
Skills
PMP, Integration, Process Improvement, RUP, Resource Management, Software Documentation, PMBOK, SQL, Requirements Gathering, Risk Management, Software Development, SDLC, SharePoint, Certified Project..., PMO, Management, Quality Assurance, Agile Methodologies, Business Requirements, Project Governance, Project Management, Waterfall, Enterprise Architecture, Visio, Business Process..., Databases, Requirements Analysis, IT Strategy, Software Project..., MS Project, Global Delivery, Project Planning, Team Leadership, Release Management, Business Process, Project Delivery, SOA, Six Sigma, Oracle, Business Analysis, Scope Management, Systems Analysis, Analysis, Change Management, Vendor Management, Cloud Computing, Agile Project Management, Program Management
Education
Kennesaw State University
Associate's degree
Kennesaw State University
Associate of Science
Farmers Insurance October 2013 - Present
Raedale Advertising 1993 - Present
21st Century Insurance April 2013 - July 2014
CampaignGrid, LLC February 2012 - April 2013
Anthem 2001 - 2002
The Martin Agency 1999 - 2001
Solis Advertising Public Relations 1998 - 1999
Skills
Advertising, Media Planning, New Media, Digital Strategy, Digital Marketing, Online Advertising, Integrated Marketing, Digital Media, Media Buying, Account Management, Display Advertising, Strategic Planning, Brand Management, Ad Networks, Media Strategy, Social Media Marketing, SEM, PPC, Lead Generation, Public Relations, Digital Video, Google Analytics, Social Media, Facebook, CRM
Education
Messiah College
BA, Communications, concentrations in Biology and Chemistry
Messiah College
21st Century Insurance November 2010 - Present
LHK Partners, Inc. March 2009 - November 2010
Eaton Electrical November 2008 - March 2009
Keystone Helicopter September 2008 - October 2008
Richmond American Homes November 2006 - January 2008
Candy Bouquet October 2003 - May 2007
Final Touch June 1997 - November 2006
Philip H. Kline and Co. Inc. January 1993 - May 1997
Education
Northern Illinois University 1969 — 1971
Associates, Business Administration / Fashion Merchandise
ComForcare Senior Services 2011 - Present
21st Century Insurance July 2009 - December 2009
American International Group June 2003 - June 2009
American International Group April 1995 - June 2003
American International Group September 1992 - April 1995
American International Group June 1989 - September 1992
American International Group June 1986 - June 1989
American International Group June 1984 - June 1986
American International Group June 1983 - June 1984
American International Adjustment Company June 1981 - June 1983
Skills
Home Care, Elder Care, alzheimer's Care, Financial Management, Performance Management, Process Improvement, Healthcare, Workers Compensation, Insurance, Operations Management, Managed Care, Team Building, Claims, Coaching, Claim, Managerial Finance, Program Management, Underwriting, Alzheimer's Care, Property & Casualty..., Business Process..., Legal Liability, Risk Management, Recruiting, Management, Leadership, Strategy, Customer Service, Account Management, Executive Management, Human Resources, Employee Training, Customer Satisfaction, Start-ups, Marketing, Quality Assurance, Project Management, Medicare, Mergers & Acquisitions, Medicaid, Small Business, Long-term Care, Strategic Planning, Business Planning, Employee Benefits, Customer Retention
Education
Loyola University Maryland 1978 — 1981
MBA, Finance
McDaniel College 1974 — 1978
Bachelor of Science, Political Science, Political Science, History, Business
Bel Air High School
21st Century Insurance October 2004 - Present
Best Software November 2001 - October 2004
MCI May 1996 - April 2001
Education
Pasco- Hernando Community College 1994 — 1996
Art History
International Academy of Design 1992 — 1994
Art and Design
Hanson Lab Furniture November 2010 - Present
21st Century Insurance (formerly AIGDirect.com) September 2007 - October 2009
21st Century Insurance March 1989 - September 2007
Environments, Inc., Westlake Village, Ca. 1987 - 1989
Skills
Vendor Management, Project Management, Process Improvement, Project Planning, Budgets, Management, Visio, Software Documentation, Team Building, MS Project, SharePoint, Program Management, Strategic Planning, Customer Satisfaction, Operations Management, Performance Management, Time Management, Call Centers, Analysis, Security, Sales
Education
The University of Georgia 1977 — 1980
Bachelor of Arts, Interior Design
Kennesaw State University 1974 — 1977
Assoc. of Arts, Art, French
Zenith Insurance Company (United States) October 2009 - Present
Farmers Insurance Group June 2009 - October 2009
21st Century Insurance June 2006 - June 2009
aigdirect 2006 - 2009
Farmers Insurance Group 1993 - 2006
Farmers Insurance 1993 - 2006
Skills
Insurance Law, Regulatory Affairs, Insurance, Compliance, Litigation Management, Problem Solving, Government Affairs, Licensing, Workers Compensation, Property & Casualty..., Commercial Insurance, Claim, Claims Management, Corporate Governance, Corporate Law, Employment Law, Government, Liability, Litigation, Market Conduct, Mediation, Policy, Product Liability, Regulations, Reinsurance, Risk Management, Underwriting
Education
Washington University in St. Louis School of Law 1972 — 1975
JD, Law
Indiana University Bloomington 1968 — 1972
BA, History, Political Science, Economics
CSC Consulting January 2010 - January 2012
21st Century Insurance 2006 - 2009
21st Century Insurance 1999 - 2006
J. Paul Getty Trust March 1999 - August 1999
Skills
Virtualization
Education
Mapua Institute of Technology 1989 — 1993
Electrical Engineering
Liberty Mutual Insurance December 2013 - Present
Liberty Mutual Insurance August 2011 - November 2013
Liberty Mutual Insurance August 2009 - July 2011
Liberty Mutual Insurance August 2006 - July 2009
21st Century Insurance March 2003 - July 2005
21st Century Insurance February 2001 - February 2003
Kinko's July 1997 - January 2001
Sears, Roebuck and Co. October 1987 - June 1997
Skills
Program Management, IT Strategy, Turn Around Management, Vendor Management, Growing Teams, SDLC, Property & Casualty..., Life Insurance, Supply Chain Management, Business Analysis, Enterprise Architecture, Visio
Education
Indiana University - Kelley School of Business
BS
TeleTech May 2012 - Present
21st Century Insurance August 1997 - March 2012
GEFA August 1998 - March 2005
Colonial Penn Auto Insurance August 1997 - November 1998
Skills
Six Sigma, Call Center, Quality Management, Process Improvement, Program Management, Insurance, Customer Experience, Project Management, Customer Satisfaction, Customer Retention, Business Process..., Change Management, Key Performance..., Telecommunications, MS Project, BPO, Leadership, Leadership Development, Cross-functional Team..., Team Building, Team Leadership, Team Management, Project Planning, Project Portfolio..., Quality Assurance, Strategic Planning, Operational Excellence, Business Process, Management, Employee Engagement, Analytics, Business Analysis, PMP, Analysis, Operations Management, Sales Operations, Coaching, Vendor Management, PMO, Contact Centers, Performance Management, CRM, Business Intelligence, Call Centers, Process Engineering, Visio, Workforce Management, Risk Management, Outsourcing, IT Management
Education
University of Phoenix 2000 — 2002
Bachelor of Science - Business Management, Project Management
Moorpark College 1987 — 1988
21st Century Insurance August 2007 - Present
21st Century Insurance August 2002 - July 2007
Tetra Tech Inc March 2002 - July 2002
21st Century Insurance Company May 2001 - December 2001
Southern California Edison April 1999 - April 2001
Chemical Industries Colombo (CIC) November 1998 - March 1999
EDS Lanka (Pvt.) Ltd October 1997 - October 1998
21st Century Insurance Company February 1990 - July 1997
Data Products Corporation April 1989 - March 1990
Skills
TSO, JCL, CICS, COBOL, DB2, Visio, IBM Mainframe, Unix, Lotus Notes, PeopleSoft
Education
University of Redlands 1990 — 1993
B.Sc, Business Administration & Management
Los Angeles Pierce College 1987 — 1990
A.S, Computer Technology
Los Angeles Pierce College
A.S, Computer Programming
SPH Analytics April 2014 - Present
MDdatacor November 2009 - March 2014
21st Century Insurance November 2007 - August 2009
Skills
SDLC, ETL, Data Warehousing, Testing, Databases, Business Intelligence, Visio, Business Analysis, Requirements Analysis, SQL, PL/SQL, Oracle, Agile Methodologies, Microsoft SQL Server, Integration, Unix
Education
New Jersey Institute of Technology 1999 — 2001
MS, Information Systems
Peoples’ Friendship University of Russia 1993 — 1998
BS, Ecology and Nature Management
Sun Trust Bank January 2010 - Present
21st Century Insurance September 2004 - December 2009
AIG Agency Auto September 2004 - December 2009
Infinity Insurance Company June 2003 - September 2004
Windsor Group Insurance September 1995 - June 2003
Atlanta Casualty Insurance June 1991 - August 1995
Fulton Federal Savings Bank July 1987 - June 1991
Skills
Business Intelligence, SQL, Data Warehousing, PL/SQL, Cognos, Databases, Integration
Education
Ming Chuan University
Banking and Insurance
Temecula Tutor November 2013 - Present
LEAPS Learning Services February 2010 - Present
Lakeshore Learning Materials May 2010 - October 2013
21st Century Insurance March 2007 - August 2009
DHL Express November 1999 - June 2005
Skills
Tutoring, Customer Service, Management, Marketing Communications, PowerPoint, Event Planning, Leadership Development, Microsoft Office, Coaching, Leadership, Microsoft Excel, Social Networking, Social Media, Team Building
Education
University of Minnesota-Twin Cities 1991 — 1995
Bachelor's of Science, Education
National University
Education
21st Century Insurance July 2008 - August 2009
Education
Northeastern State University
Business
21st Century Insurance August 2008 - Present
AIG Direct April 2007 - August 2008
AIG Direct April 2004 - April 2007
The Signal 2001 - 2004
Skills
Project Management, Project Planning, Analytics, Business Analysis, Business Process, Scrum, Customer Service, Sales Operations, Salesforce.com, Property & Casualty..., Software Project..., MS Project, Program Management, SDLC, Certified Scrum Master..., PowerPoint, Microsoft Office, Direct Sales, CRM, Critical Thinking, Insurance, PMP, Leadership, Quality Assurance, Agile Project Management, Multi-Million Dollar..., Risk Management, Risk Analysis, Customer Engagement, Customer Experience, User Acceptance Testing, User Interface Design, Cross-functional Team..., Visio, Quality Center, Strategic Planning, Business Process..., Business Planning, Preparing Business Cases, Business Decision Making, Requirements Gathering, Functional Requirements, System Testing, Usability Testing, Microsoft Word, Team-oriented, Dedication to work, Yellow Belt, Performance Management, Supervisory Skills
Education
Strayer University 2013 — 2015
Business Management
Indiana University of Pennsylvania 2001 — 2003
Business Administration
Lilly Pulitzer February 2014 - Present
Additional Projects February 2014 - Present
eBay Enterprise June 2012 - February 2014
21st Century Insurance June 2005 - June 2012
Freelance Objective C Development March 2011 - July 2011
Skills
CSS, Web Development, jQuery, JavaScript, HTML 5, JSON, Front-end, AJAX, Java, MVC, Apache, User Interface, User Interface Design, Web Applications, Git, CSS3, J2EE Application..., Python, MySQL, JS, Node.js, SVG, Subversion, ARIA, Docker
Education
Lehigh University - College of Business and Economics 1999 — 2004
Bachelor's degree, Management Information Systems, General
Farmers Insurance April 2010 - Present
21st Century Insurance November 2004 - Present
21st Century Insurance November 2004 - April 2010
Education
National University 1998 — 2002
Bachelor of Science, Liberal Studies
QBE North America October 2003 - Present
21st Century Insurance August 1990 - October 2003
Crum and Forster Insurance Company September 1986 - August 1990
J.C. Penney Insurance Company September 1984 - September 1986
Metropolitan Property & Liability Insurance Company November 1976 - November 1982
Skills
Risk Management, Property & Casualty..., Claim, Claims Management, Litigation Management, Liability, General Insurance, Casualty, Process Improvement, Change Management, Auditing, Strategic Planning
Education
Orange Coast College 1973 — 1975
Psychology
Tustin High School 1971 — 1973
High School Diploma
Hertz June 2010 - Present
21st Century Insurance January 1988 - May 2010
Education
Ohio University
BS, MS
CSC December 2005 - Present
CSX Technology 2014 - 2014
21st Century Insurance July 2004 - December 2005
KFB 2002 - 2004
Farmers Insurance 1998 - 2002
TCS 1996 - 1999
Skills
SDLC, Requirements Analysis, IT Strategy, Business Analysis, Vendor Management, Requirements Gathering, PMP, Software Project..., Agile Methodologies, Resource Management, Business Process, Program Management, Risk Management, Project Management, PMO, IT Management, Process Improvement, Business Intelligence, Solution Architecture, Oracle, Enterprise Architecture, Global Delivery, IT Outsourcing, ITIL, CRM, Pre-sales, Software Development, Agile Project Management, Business Process..., ERP, Integration, SharePoint, Outsourcing, Visio, Testing, Project Portfolio..., Business Transformation, DB2, IT Service Management, Business Process Design, Service Delivery, Data Warehousing, SOA, Governance, Project Delivery, MS Project, Business Requirements, Systems Analysis, Disaster Recovery, Offshoring
Education
Indian Institute of Technology, Madras
Ph.D.
National Institute of Technology Tiruchirappalli
M.E.
PSG College of Technology
B.E.
21st Century Insurance April 1979 - August 2009
Dentist February 1976 - February 1979
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Public Speaking, Strategic Planning, Property & Casualty..., Analysis, Insurance, Risk Management, Process Improvement
Education
L.S.U. 1970 — 1972
City of Jackson, MS September 2012 - Present
AmFed Companies LLC May 2005 - July 2011
21st Century Insurance May 2004 - March 2005
Associates Insurance Company January 2001 - January 2004
Allstate 1995 - 2000
Skills
Insurance, Umbrella Insurance, Property & Casualty..., Commercial Insurance, Liability, Commercial Lines, Underwriting, Workers Compensation, General Insurance, Casualty, Casualty Insurance, Claim, Legal Liability, Brokers
Education
Jackson State University 1988 — 1992
B.S., Business
ISABEL CALDERA INSURANCE SERVICES April 2014 - Present
InsurAide Insurance July 2007 - December 2013
Auto Insurance Specialist February 2004 - July 2007
21st Century Insurance July 2000 - 2003
Skills
Insurance, Underwriting, Sales, Customer Service, Software Documentation, New Business Development, Policy, Property & Casualty..., General Insurance, Commercial Insurance, Liability, Casualty, Legal Liability
Education
Los Angeles Mission College 1998 — 2000
TJ's Korner 1990 - Present
21st Century Insurance June 2004 - July 2010
Education
Louisiana State University 1978 — 1983
BS, General Studies-Sociolgy
21st Century Insurance 1984 - 2010
21ST CENTURY INSURANCE GROUP 1984 - 2010
Education
Loyola Marymount University 1980 — 1984
bachelor, Business Administration
21st Century Insurance September 2004 - Present
Crum & Forster September 2003 - September 2004
Faith Lutheran Preschool, San Dimas, CA September 2000 - September 2003
Education
Mt. San Antonio College 2000 — 2012
Education
San Dimas High School 1996 — 2000
HCC Surety Group 2007 - Present
Law Offices of Martiros & Alexander, A Professional Corporation 2010 - 2012
Law Offices of Richard G. Novak October 2005 - May 2006
University of the Pacific, McGeorge School of Law- Community Legal Services 2004 - 2005
Los Angeles County District Attorney's Office 2004 - 2004
21st Century Insurance 1999 - 2002
Skills
Legal Writing, Subrogation, Insurance, Litigation, Litigation Management, Claim, Mediation, Claims Management, Civil Litigation, Legal Research, Professional Liability, Liability, Arbitration, Trials, Product Liability, Hearings, Bankruptcy, Motions, Surety, Surety Bonds, Contract Negotiation, Management, Commercial Litigation, Dispute, Property, Alternative Dispute..., Dispute Resolution, Courts, Underwriting, Insurance Law, Risk Management, Westlaw
Education
University of the Pacific - McGeorge School of Law 2002 — 2005
Juris Doctor, Emphasis in Criminal Justice
University of California, Los Angeles 1995 — 1997
Bachelor of Arts, Psychology
Los Angeles Pierce College 1992 — 1994
Associate in Arts, Psychology
K-Force Staffing Inc. (Mission Hospital) July 2014 - Present
PIH Health December 2013 - April 2014
Sutherland Healthcare Solutions December 2011 - April 2013
St. Jude Medical Center (Temp Position) June 2010 - February 2012
San Gabriel Medical Center (Per Diem position) June 2009 - January 2010
21st Century Insurance January 2006 - April 2009
Rowland USD January 2003 - January 2006
Skills
Excellent interpersonal...
Education
California State University-Fullerton 2003 — 2005
Bachelor of Sciences, Human Services
Mt. San Antonio College 2002 — 2003
Associate of Arts (A.A.), Liberal Arts
Cigna Corporation 2013 - Present
21st Century Insurance 2009 - September 2011
AIG 2003 - 2009
GE Capital 1996 - 2003
Aon 1982 - 1996
NVIP/Union Fidelity Life Insurance Company 1980 - 1982
Skills
SAP R/3, SAP BW, Microsoft Office, Lotus Notes, Oracle Financials
Education
La Salle University - School of Business Administration
Bachelors, Finance/Accounting
Mt. San Antonio College 1976 — 1979
Associates, Business/Accounting
Bassett Senior High School 1973 — 1976
Diploma, College Prep
BNY Mellon December 2010 - Present
21st Century Insurance May 2006 - June 2012
DuPont Corporation June 2005 - May 2006
DuPont Corporation June 2002 - June 2005
Education
Morgan State University 1997 — 2001
Bachelor of Science, Accounting / INSS minor
Salon Dioro Inc. Senior Underwriting Analyst21st Century InsuranceSeptember 2006 - January 2010
21st Century Insurance December 2004 - September 2006
Education
Los Angeles Pierce College 2008 — 2010
Business Accounting
Sedgwick CMS October 2011 - Present
21st Century Insurance October 2008 - October 2011
York Claims Service, Inc. February 2006 - October 2008
Nationwide Insurance Company 2004 - 2006
Response Ins Co. 2002 - 2004
Travelers 1997 - 2002
Kemper Insurance 1995 - 1997
Zurich America 1991 - 1995
Skills
Insurance, Property & Casualty..., Underwriting, General Insurance, Claims, Litigation Management, Liability, Litigation, Commercial Insurance, Legal Liability, Claims Management, Subrogation, Claim, Claim Investigation, Liability Analysis
Education
Long Island University, Southampton Campus 1983 — 1987
Bachelor's degree, Graphic Design
LI Lutheran HS
LI Lutheran HS
Independence Seaport Museum December 2013 - Present
Portland Schooner Company February 2012 - Present
Otto Pizza February 2011 - Present
21st Century Insurance January 2005 - July 2010
Household Resources September 2004 - December 2004
Skills
Boating, Maritime Operations, Project Management, Project Planning, Maritime, Boat, Customer Service, Navigation
Education
The Landing School of Boatbuilding and Design 2011 — 2011
Wooden Boat Construction
Lycoming College 2000 — 2004
BA, Communications
Bristol West Insurance Group October 2012 - Present
Farmers Insurance October 2011 - October 2012
Farmers Insurance October 2010 - October 2011
Farmers Insurance July 2010 - October 2010
21st Century Insurance February 2004 - July 2010
AAA Northern California, Nevada & Utah Insurance Exchange October 1994 - October 2000
csaa October 1994 - October 2000
Skills
Claim, Claims Management, Insurance, Liability, Coaching, Microsoft Excel, Microsoft Word, Claim Investigation, Outlook, PowerPoint, Property, Property Damage, General Insurance, Claims Handling, Motorcycle, Claims Investigations, Customer Satisfaction, Customer Service
Education
Linfield College
BA, History
Broussard Insurance October 2013 - Present
Advantage Sales & Marketing January 2012 - Present
Pronto Insurance Company May 2012 - October 2013
21st Century Insurance November 2005 - June 2011
Texas Instruments November 1995 - February 2005
Education
Indiana State University 1981 — 1985
Bachelor of Science, Marketing
21st Century Insurance 2012 - 2013
Custom Fundraising Solutions 2011 - 2012
Education
Michigan Technological University 2003 — 2008
BS, Administration W/ Concentration In Management
Allstate Michael Farris August 2015 - Present
Allstate Tarla Bapodra Agency & Allstate Robin Czarnek Agency November 2014 - May 2015
Special Protective Services December 2013 - August 2014
Lender Protective Services. February 2013 - March 2014
Miracle Services June 2012 - October 2012
21st Century Insurance November 2010 - April 2011
Allstate Will Peterson Agency February 2002 - November 2010
Skills
Commercial Insurance, Property & Casualty..., Casualty, Liability, Commercial Lines, Investigation, Workers Compensation, Subrogation, Property Damage, Customer Retention, Claims Management, Homeowners, Professional Liability, Health Insurance, Legal Liability, Umbrella Insurance, Claim, General Insurance, Casualty Insurance
Education
Kilgore College 1982 — 1983
Mechanical Engineering
21st Century Insurance May 2008 - Present
Phoenix Capital Group, LLC January 2007 - March 2008
Satellites "R" Us August 2001 - January 2007
Skills
Computers, Computer Hardware, Computer Software..., Computer Repair, Computer Maintenance, Account Management, Accounts Receivable, Debtors, Collections, Debt Settlement, Insurance, General Insurance, Property & Casualty..., Customer Service, Customer Engagement, Customer Experience, Customer Support, Customer Retention, Efficiency
Education
Paradise Valley Community College 2008 — 2009
Mesa Community College 2002 — 2002
Safeguard Properties/Bank of America 2012 - Present
21st Century Insurance October 1989 - March 2010
Skills
MS Word, Excel, Window..., AS400 system
Education
Moorpark College 2006 — 2007
General Education
Benemerita Universidad Autonoma de Puebla, Mexico 1979 — 1983
Bachelor Degree, Liberal Arts and Sciences, General Studies and Humanities, Graduate
Safeco - A Liberty Mutual Company June 2013 - Present
Farmers Insurance 1983 - January 2013
AIG 2006 - 2009
21st Century Insurance 1983 - 2006
Allstate 1979 - 1983
Skills
Management, Property & Casualty..., Claims Management, Liability Analysis, Litigation Management, General Insurance, Subrogation, Automobile Liability, Six Sigma, Personal Injury, Casualty Claims, Employee Engagement, Claims Investigations, Team Building, Employee Training, Project Management, Strategic Leadership, Employee Recruitment /..., Team Management, Insurance, Process Improvement, Claim, Leadership
Education
Metropolitan State College of Denver
Business Administration and Management, General
Pivotal Resources
Six Sigma BLACK BELT, *Continuous Process Improvement * Total Quality Management * Workflow Analysis
Insurance Institute of America
CPCU - Chartered Property Casualty Underwriter, Insurance
Insurance Institute of America
AIM - Associate in Management, Management
Insurance Institute of America
AIC - Associate in Claims
Bank of America August 2010 - March 2014
Farmers Insurance Group of Companies October 2009 - August 2010
21st Century Insurance March 2004 - August 2010
21st Century Insurance March 2000 - March 2004
Skills
Excellent Customer..., Oral and written..., Computer Proficiency, Microsoft Word, Microsoft Excel, Administrative..., Automobile claims..., Insurance policy..., Policy investigations, Call Centers, Claim, Customer Service, Insurance
Education
Los Angeles Pierce College
Bank of America April 2011 - Present
Anthem January 2009 - April 2011
21st Century Insurance September 1995 - December 2008
Skills
Microsoft Office..., N.I.C.E. and Verint..., Avaya Phone Systems, Siebel Systems, Quick Books Pro,..., Avaya, Call Centers, Customer Service, Data Analysis, Insurance, Management, Process Improvement, Risk Management, Quality Assurance, Training, Time Management, Business Process..., Business Analysis, Analysis, Customer Relations, Access
Education
Moorpark College
Associate of Arts (AA), Business Administration and Management, General
21st Century Insurance March 2011 - Present
Nationwide Credit, Inc. October 2009 - March 2011
West Asset Management October 2008 - July 2009
Education
Minnesota State College-Southeast Technical 2007 — 2008
Diploma, Band Instrument Repair
Wells Fargo Home Mortgage July 2007 - Present
21st Century Insurance February 2006 - July 2007
eBay Inc October 2004 - January 2006
Maytag August 2003 - October 2004
IBM September 1980 - May 2003
Skills
Communication, Operations Management, People Skills, Business Development, Leadership, Risk Management, Vendor Management, Business Analysis, Process Improvement, Banking, Project Management, Business Process, Mortgage Lending, Business Process..., Credit, Team Building, Strategic Planning, Management
Education
King's College London, U. of London 1977 — 1980
Bachelor of Laws (LL.B.), LAW
Barton Peverill Sixth Form College 1975 — 1977
A Levels, English, History and Geograohy
Visalus October 2013 - Present
Ryerson September 2013 - January 2014
State Farm June 2013 - September 2013
webuyanycar.com December 2012 - March 2013
21st Century Insurance April 2012 - December 2012
Franklin Mint Federal Credit Union July 2007 - August 2009
Skills
Customer Service, Lead Generation, Sales, Direct Sales, Business Strategy, Communication, Leadership, Call Centers, Customer Experience
Education
Neumann College 2008 — 2012
Bachelor of Arts (B.A.), Liberal Arts/Communications, 3.3
Insurance November 2014 - Present
LaQuinta Inn July 2014 - November 2014
Presidency College of Hotel Management September 2012 - February 2013
Phoenix Dream Center February 2011 - July 2012
21st Century Insurance 1985 - 2010
Skills
Strategic Planning, Public Speaking, Negotiation, Project Management, Teamwork, Team Building, Social Media, Event Planning, Sales, Management, Event Management, Professional..., Employee Training, PowerPoint, Microsoft Excel, Microsoft Word, Time Management, Civil Litigation, Claim, Customer Service, Research, Teaching, Fundraising, Leadership
Education
BDC - Bangalore Development Center 2013 — 2013
Certificate, Entrepreneurial and Small Business Operations, Graduated
Presidency College of Hotel Management 2012 — 2013
Certificate from Presidency College and AHLA, Food Production
Ottawa University-Phoenix 2005 — 2007
BA, Human Services, General
Agoura High School 1977 — 1979
Randstad September 2011 - July 2012
21st Century Insurance 1994 - 2010
Skills
Auto Claims, Claims Resolution, Claims Handling, Customer Service, Data Entry, Dispatching, Clerical Skills
Education
Mt. San Antonio College 2005 — 2007
Accounting
Etiwanda High School 1989 — 1991
Reliant General Insurance Services December 2010 - Present
21st Century Insurance March 1988 - January 2007
Skills
Insurance, Property & Casualty..., Liability, Commercial Insurance, General Insurance, Casualty Insurance, Legal Liability, Claims Management
Education
Oklahoma Christian University
Psychology
Financial Pointe Wealth Management October 2012 - Present
Keller Williams Realty, Inc. June 2004 - June 2007
Bank of America February 1998 - May 2003
21st Century Insurance February 1987 - February 1998
Skills
Insurance, Process Improvement, Underwriting, Financial Services, Office Management, Administrative..., Team Management, Operations Management, Client Relations
Education
Moorpark College
Simi Valley High School