21st Century Insurance
Industry: Insurance company
Description21st Century Insurance is an american auto insurance company and is wholly owned by the Farmers Insurance Group of Companies. They are headquartered in Wilmington, Delaware, and provide private passenger auto insurance in California and Hawaii. Parent organization: Farmers Insurance Group Headquarters: Wilmington, Delaware, United States Founded: 1958, Los Angeles, California, United States Area served: United States of America Key person: Glenn A. Pfeil Subsidiaries: 21st Century Insurance Co,
21st Century Insurance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at 21st Century Insurance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
21st Century Insurance Salaries. You can even request information on how much does 21st Century Insurance pay if you want to. Learn about salaries, pros and cons of working for 21st Century Insurance directly from the past employees.
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964 21st Century Insurance employees in database. Find out everything there's to know about 21st Century Insurance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
21st Century Insurance Employees
Penny Mac 2015 - Present
Greenlight Mortgage 2015 - August 2015
Bank of America April 2012 - May 2014
Bank of America December 2010 - April 2012
Bank of America January 2010 - December 2010
Bank of America August 2008 - January 2010
Bank of America March 2008 - August 2008
Bank of America January 2008 - March 2008
Bank of America November 2007 - January 2008
21st Century Insurance October 2006 - November 2007
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Project Management, Relationship Management, Call Center, Leadership, Consumer Leading, Mortgage Banking, Retail Banking, Customer Retention, Retail Sales, Six Sigma, Sales Force, Accounts Receivable, Collections, Credit Card Fraud..., Credit Card Processing, Underwriting, Process Support, Coaching, Employee Training, Team Building, Loan Servicing, Data Analysis, Credit Analysis, Mentoring, Public Speaking, Short Sales, Loan Modification..., Operational Risk..., Sales Operations, Licensed Property &..., Real Estate Investor, CA Real Estate License, Loss Mitigation, Career Development, Sales, Call Centers
Education
Colorado Technical University 2013 — 2015
Bachelor of Science (BS), Business Administration and Management, 3.66
National University 1999 — 2000
Associate of Arts (AA), General Studies
Downtown Business
Business/Commerce, General
Farmers Insurance April 2010 - Present
21st Century Insurance December 2007 - April 2010
21st Century Insurance March 2006 - December 2007
MetLife Auto & Home 1995 - 2006
Skills
Casualty Insurance, Claim, Claims Management, Commercial Insurance, General Insurance, Insurance, Leadership, Legal Liability, Liability, Management, Property, Strategy, Team Leadership
Education
Illinois State University 1990 — 1993
BS, Business Administration
21st Century Insurance May 2012 - Present
21st Century Insurance February 2011 - Present
Travelers 2011 - 2012
Amazon.com December 2010 - February 2011
All-Metro School of Driving, LLC April 2008 - February 2011
Going Green Solar June 2010 - October 2010
Safeway, Inc. January 2006 - March 2008
Safeway 2006 - 2008
Safeway, Inc December 2004 - January 2006
Des Moines School January 1997 - January 2004
Skills
Outlook, Microsoft Office, Troubleshooting, Windows, Computer Hardware
Education
Rio Salado 2003 — 2009
Contin. Ed, Education-Technology
William Penn University 1997 — 1997
Certification, Safety and Drivers Education
Drake University 1995 — 1997
BS, Secondary Education-General Business
Des Moines Area XI Community College 1989 — 1995
AS, Business Administration
Roosevelt High School, Des Moines, IA 1970 — 1972
High School Diploma, General
dowling high school 1968 — 1970
High School Diploma
21st Century Insurance February 1993 - Present
The Hartford November 1986 - February 1993
Colonial Penn Insurance Company November 1976 - November 1986
Skills
Insurance, Leadership, Underwriting, Management, Six Sigma, Call Center, Property & Casualty..., Customer Satisfaction, Marketing Strategy, Sales, Casualty, Process Improvement, General Insurance, Strategic Planning, Call Centers, Business Analysis, Claims Management, Quality Assurance, Executive Management, Performance Management, Training, Customer Service
Education
Grove City College 1972 — 1976
BS, Economics
Premier One Insurance Services December 2013 - Present
Access Insurance Company August 2012 - December 2013
Aon July 2006 - March 2012
21st Century Insurance April 2002 - June 2006
Skills
Insurance, Underwriting, Property & Casualty..., General Insurance, Risk Management, Management, Health Insurance, Term Life Insurance
Education
East Los Angeles College
Associate of Arts (AA), Public Finance
QuinStreet January 2013 - Present
Asurion February 2012 - Present
21st Century Insurance April 2011 - January 2012
CarInsurance.com August 2010 - February 2011
Xerox July 2008 - October 2009
Gainsco April 2006 - April 2007
TigerDirect.com January 2003 - March 2005
Skills
Access, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Dreamweaver, Project Management, Databases, Timelines, Technical Writing, Customer Service, Sales, Property & Casualty..., Quality Assurance, Web Content, Insurance
Education
State of Florida Finance
2-20 General Lines Agent License, Insurance
ECPI College of Technology 1999 — 2001
Associate in Applied Science Degree, Computer and Information Science
Farmers Insurance April 2009 - Present
Wilmington University March 2014 - Present
US Army 2006 - 2013
First Data Corporation September 1996 - October 2010
21st Century Insurance 2009 - 2010
First Data Corporation September 1996 - March 2003
Boeing 1990 - 1997
Skills
Data Center, Security, Network Security, Networking, VPN, Firewalls, Cisco Technologies, Network Administration, VoIP, Disaster Recovery, Integration, TCP/IP, Routers, Vendor Management, WAN, IT Management, Leadership, DNS, Cloud Computing, Network Engineering, IP, Information Technology, VMware ESX, SNMP, Load Balancing, Information Security, Computer Security, Citrix, SDLC, CMMI, Risk Management
Education
US Army War College 2007 — 2009
Masters, Strategic Studies
Wilmington University 2004 — 2006
Masters, Applied Technology
Lehigh University 1982 — 1985
Army ROTC
DeSales University 1981 — 1985
BS, Computer Science
Sunbelt Insurance Holdings, LLC August 2014 - February 2015
Newtek Insurance Agency January 2012 - June 2014
21st Century Insurance January 2011 - February 2012
Insurance Programs of America, Inc. August 2009 - April 2010
Herbig Insurance Group August 2005 - August 2009
Skills
Property & Casualty..., Casualty, Insurance, Legal Liability, Commercial Insurance, Underwriting, Liability, Umbrella Insurance, General Insurance, Homeowners, Insurance Brokerage, D, Employment Practices..., Reinsurance, Workers Compensation, Brokers, Liability Analysis, Professional Liability, Commercial Lines, Inland Marine, Excess, Licensed Property, Call Centers, Motorcycle, Surety Bonds, Excess, Account Management, Renters, D&O, Claim, Claims Management, Term Life Insurance, Directors & Officers..., Health Insurance, Customer Retention, Property, Risk Management, Disability Insurance, Finance, Small Business, Subrogation, Cross Selling, Accident, Customer Service, Marine Insurance, Property Damage, Captives, Claims Handling, Cold Calling, Pricing
Education
Glendale Community College
Bachelor's degree, Business Administration, Management and Operations
21st Century Insurance November 2009 - Present
Nationwide Credit, Inc. March 2008 - November 2009
Microdyne outsourcing August 2007 - March 2008
Combined Insurance January 2007 - January 2008
Manleys Mighty Mart August 2006 - January 2007
Vector Marketing May 2006 - August 2006
Reliable Market June 2005 - July 2006
Skills
Customer Satisfaction, Sales, Customer Service, Sales Management, Property & Casualty..., Accounting, Outstanding people..., Training, Sales Rep Training, Insurance, Underwriting, Typing, Time & Attendance, Motivated self-starter, Motivational Speaking, Microsoft Office, Microsoft Excel, Microsoft Word, AS400 system, Skip Tracing, Team Leadership, Time Management, Christian Ethics, Networking, Professional Phone..., Teamwork
Education
Elmira Business Institute 2009 — 2011
Associate's degree, Accounting, Deans list
Susquehanna Valley Highschool 2002 — 2006
Regents High school Diploma, General Studies
Zurich North America Customer Service Supervisor21st Century Insurance/FarmersFebruary 2006 - June 2011
21st Century Insurance September 2005 - November 2006
21st Century Insurance July 2004 - September 2005
21st Century Insurance March 2004 - July 2004
21st Century Insurance June 2003 - March 2004
21st Century Insurance June 2001 - March 2004
21st Century Insurance February 2001 - June 2003
21st Century Insurance September 2000 - February 2001
21st Century Insurance August 1990 - June 1995
21st Century Insurance February 1990 - July 1990
Skills
Event Planning, Outlook, Employee Relations, Microsoft Excel, Customer Service, Microsoft Word, Siebel, Supervisory Skills, Customer Retention, Team Management, Dependable Team Player, Self-motivated Team..., Leadership, Leadership Development, Strategic Leadership
Education
University of North Texas 2011 — 2013
Bachelor of Arts (B.A.), Communication Studies
Collin County Community College 2006 — 2011
Associate of Arts (AA)
State Farm Agent June 2011 - Present
Century-National Insurance Company October 2007 - June 2011
Citi/Cal Fed Insurance Agency June 2005 - June 2006
Answer Financial May 2003 - May 2005
Bank of America/Countrywide Insurance Services March 2002 - April 2003
21st Century Insurance February 2001 - February 2002
Skills
Insurance, Property & Casualty..., Underwriting, Life Insurance, Health Insurance, General Insurance, Commercial Insurance, Sales Management, Customer Service, Team Building, Fixed Annuities, Call Center
Education
College of the Canyons
Associate of Science (A.S.), Business Information Systems
Grange Insurance Association December 2012 - Present
21st Century Insurance February 2008 - May 2010
Skills
Training, Insurance, Claim, Casualty, Property & Casualty..., Customer Service, Personal Injury
Education
Highline College 2003 — 2004
General Studies
Green River Community College 1999 — 2000
N/A, General Studies
Shield Healthcare September 2008 - Present
AIG SunAmerica January 2006 - July 2008
21st Century Insurance December 2004 - January 2006
Skills
Customer Satisfaction, Outlook, Medical Devices, Customer Service, Sales, Microsoft Office, Team Building, Data Entry, Leadership, Process Improvement, Salesforce.com
Education
College of the Canyons
Lake Michigan Credit Union November 2013 - Present
Farmers Insurance February 2013 - September 2013
21st Century Insurance November 2011 - February 2013
Aurora Medical Center May 2011 - June 2011
MKTG U.S December 2009 - April 2011
Media Star Promotions April 2009 - April 2011
Skills
Insurance, Marketing, Training, Management, Marketing Strategy, Time Management, Public Relations, Customer Service, Sales, Leadership, Public Speaking, Customer Satisfaction, Account Management, Social Media Marketing, Human Resources
Education
Ferris State University 2008 — 2011
Associate, Applied Science Health Information Technology
Forest Hills Northern 2002 — 2006
High School Diploma
Life Trust Associates January 2011 - Present
Farmers Insurance January 2010 - October 2010
21st Century Insurance January 2009 - January 2010
AIG PLC October 2007 - January 2009
21st Century Insurance March 1998 - September 2007
GEICO September 1987 - March 1998
Skills
Property & Casualty..., Claims Management, Claim, Management, Litigation, Insurance, Legal Liability, Nonprofits, Subrogation, Liability, Litigation Management, General Insurance, Claim Investigation
Education
Haverford College 1983 — 1987
Bachelor of Arts (BA), History
Acton Boxboro 1979 — 1983
HS
IHS June 2004 - Present
IHS June 2004 - October 2013
Wesco Aircraft Corp July 1998 - February 2004
Wesco Aircraft Corp July 1998 - February 2004
Wesco Aircraft Corp April 1998 - February 2004
McDonald's Corporation April 1995 - February 1997
AlliedSignal (now Honeywell) January 1994 - January 1995
21st Century Insurance April 1991 - February 1994
Skills
Software Implementation, Agile Methodologies, Enterprise Software, Scrum, ERP, Visio, SDLC, Requirements Gathering, Process Improvement, Software Project..., XML, Business Process, Hands-on Training, Databases, Financial Software..., Integration, Training, Requirements Analysis, Report Writing, Documentations, FrameMaker, PL/SQL, Operational Risk..., Document Management, Visual Studio, Enterprise Architecture, Software Training, Financial Systems..., PeopleSoft, PeopleSoft Financial, Software Documentation, Microsoft SQL Server, Quality Assurance
Education
Texas State University-San Marcos
Computer Science, Computer Systems Networking and Telecommunications
Houston Community College
English, English, Biology, psychology
FedEx Freight July 2014 - Present
Bargain Book Warehouse January 2014 - February 2015
21st Century Insurance March 2013 - October 2013
PetSmart September 2012 - January 2013
PetSmart February 2012 - July 2012
Skills
Customer Service, Customer Retention, Sales, Data Entry, Sales Management, Personal Lines Auto, Property & Casualty..., Phone Etiquette, Call Centers, Customer Experience, Team Building, Customer Satisfaction, Small Business, Training
Education
Delaware County Community College 2011 — 2014
Graphic Design
Nations Brokers Insurance Services, LLC September 2013 - Present
Crossmark June 2010 - Present
Cherrokee Club May 2008 - February 2009
Sunbelt Insurance November 2007 - October 2008
21st Century Insurance August 2005 - November 2006
JMM Associates October 2002 - July 2005
National Studios April 2002 - December 2002
Monnterrey Video and Grocery May 2000 - July 2001
Skills
Spreadsheets, QuickBooks, Outlook, Microsoft Office, Microsoft Word, PowerPoint, Oracle Applications, Access, Journal Entries, Word Processing, Wordperfect, APS, AFW, IMT, AMSS, RSA Ace Server, Travelers Financial..., Property & Casualty..., Commercial Insurance, Licensed Property &..., NCIE, Maine Frame Reflections, Enterprise-wide..., Siebel, Legacy System Conversion, Western Union Billing, TCO reduction, Data Analysis, Inventory Control, Sales Promotion, Business Intelligence, Peachtree, Quicken, Certifications, FEMA Elevation..., Internal Audit, Cloud Computing, Direct Sales, Strategic Partnerships, Account Management, Networking, Contract Negotiation, Multi-channel Marketing, Competitive Analysis, Business Planning, Financial Operations, Regulatory Compliance, Social Media, Inside Sales
Education
Collin County Community College 2009 — 2011
Finance, Business Law/Marketing
Tarrant County College 2005 — 2006
Associates Arts
Kaplan University Dallas, Texas 2004 — 2005
Insurance Certification in General Lines and All Lines Adjuster, Finance
International Aviation Academy 1999 — 2000
Certification, Private Pilot
Center for Employment Opportunities January 2012 - Present
21st Century Insurance December 2010 - January 2012
Nationwide Credit, Inc. October 2010 - December 2011
AIG December 2008 - March 2010
Skills
Sales Support, Salesforce.com, Licensed Property and..., Customer Service, Human Services, Social Services, Non-profits, Sales Operations
Education
Davis College 2003 — 2006
Counseling Psychology
Chautauqua Lake Central School 2000 — 2003
Ascension Health January 2014 - Present
21st Century Insurance October 2012 - October 2013
Healthfirst February 2009 - April 2012
Safeco Insurance June 2001 - March 2007
The Hartford 1997 - 2001
Skills
Health Insurance, Benefits Administration, Call Center, Data Analysis, Casualty Claims, Interviews, Outlook, Team Leadership, Coaching, Medicare, Managed Care, Process Improvement, Microsoft Word, Data Entry, Medicaid, Training, Healthcare Industry, HMO, Provider Relations, Claims Resolution, Team Building, Spanish, PPO, Employee Relations, Claims Management, Performance Management
Education
East Carolina University
Bachelor of Arts, Sociology and Psychology
Seminole Community College
Associate of Arts (A.A.)
AmeriHealth Caritas April 2014 - Present
Comcast April 2012 - April 2014
Independence Blue Cross August 2011 - April 2012
21st Century Insurance February 2011 - July 2011
Independence Blue Cross February 2001 - November 2010
Independence Blue Cross June 1995 - January 2001
Independence Blue Cross October 1993 - May 1995
CIGNA December 1987 - October 1993
CIGNA June 1985 - November 1987
Skills
Java, JavaScript, XML, JSP, JDBC, Oracle SQL, SQL*Plus, Microsoft SQL Server, SDLC, FTP, NDM, Stored Procedures, HTML, Unix, WSAD, Design Patterns, UML, HP Service Manager, CVS, Teradata, Web Applications, WebSphere Application..., Mainframe, AIX, Windows Server, Toad, Ant, ASP.NET, Microsoft Office, JCL, Software Development, Requirements Analysis, Oracle, SharePoint, Visio, Vendor Management, Business Requirements, Business Analysis, Java Enterprise Edition, Requirements Gathering, Websphere
Education
Drexel University 1982 — 1985
BS, Computer Systems Management
Avon February 2015 - Present
IOD Incorporated March 2014 - Present
Healthport LLC August 2011 - March 2014
21st Century Insurance June 2009 - December 2009
Insurance Overload Staffing October 2007 - June 2009
Barnes & Noble March 2004 - April 2008
Lawrence Metal Products July 2006 - March 2007
Skills
HIPAA, Medical Terminology, Medical Records, Software Documentation, Access, Customer Service, EMR, Time Management, Claim, Data Entry, Healthcare, Outlook, Management, Microsoft Word, Microsoft Excel, Microsoft Office, Administrative..., PowerPoint, Teamwork, Sales, Coaching
Education
Everest Institute-Jonesboro 2011 — 2012
Diploma, Pharmacy Technician/Assistant
Atlanta Technical College 2010 — 2011
Diploma/Pharmacy Technician, Pharmacy Technician
Hunter Business School 2004 — 2004
Certificate, Medical Office Administration
Katherine Gibbs School 2000 — 2002
Associates, Office Administration
Briarcliffe 1997 — 2000
N/A, Business Administration
21st Century Insurance May 2008 - March 2012
Skills
Insurance, Customer Service, Property, General Insurance, Process Improvement
Education
Everest University-South Orlando 1990 — 1992
Associate's degree, Film/Video and Photographic Arts
MAPFRE Insurance 2015 - Present
Yoh, A Day & Zimmermann Company April 2014 - November 2014
USI Insurance Services September 2012 - April 2014
TD Insurance August 2010 - September 2012
21st Century Insurance June 2000 - August 2010
GE Financial Assurance October 1996 - June 2000
Various Retailers October 1983 - October 1996
Skills
Change Management, Performance Improvement, Organizational Learning, Diversity, Leadership Development, Process Improvement, Photography, Photoshop, Human Performance, Instructional Design, Insurance, Mentoring, Sales Skills Training, Needs Analysis, Performance Analysis, Team Building, Teamwork, Partnering, Technical Training, Software Training, Quality Assurance, Soft Skills, Change Leadership, Culture Change, Customer Focus, Retention, Problem Solving, Blended Learning, Behavior Management, Management, Six Sigma, Call Centers, Coaching, Leadership, Underwriting, SharePoint, Visio, Workshop Facilitation, Customer Retention, Analysis, Customer Oriented, Strategic Planning, Program Management, Adult Education, Training, Performance Management, Organizational..., Talent Management, Employee Training, Organizational...
Education
Delaware County Community College 1983 — 1986
21st Century Insurance August 2003 - April 2014
Binghamton Housing Authority 1998 - 2003
Skills
Dealing with difficult...
Education
Covenant College 1970 — 1972
Eastern Christian High School
Eagle Property Capital April 2015 - Present
Farmers Insurance May 2013 - April 2015
SFX Entertainment, Inc. December 2014 - December 2014
Farmers Insurance May 2011 - May 2013
SFX Entertainment, Inc. 2013 - 2013
Insomniac Events 2013 - 2013
21st Century Insurance 2011 - 2012
Venevision August 2011 - December 2011
Advanced Generic Corporation June 2010 - September 2010
Caribe Professional Insurance June 2006 - January 2010
Skills
Sales, Customer Service, Budgets, Spanish, Business Analysis, Claim, Public Speaking, Accounts Receivable, Strategic Planning, Accounts Payable, Training, Fraud, Liability, Analysis, Insurance, Financial Reporting, Team Leadership, Market Research, Financial Analysis, Human Resources, Time Management, Management, Negotiation, Research, Teamwork, Leadership, PowerPoint, Microsoft Word, Marketing, Microsoft Office, Accounting, Property, Employee Benefits, Life Insurance, Health Insurance, Social Networking, Property
Education
Florida International University 2010 — 2011
Masters, International Business
Universidad de Puerto Rico 2006 — 2009
Bachelors, Labor Relations
University of Central Florida 2011 — 2011
Accredited Claims Adjuster, Insurance
Colegio Marista Guaynabo 2002 — 2006
High School Diploma
Pittsburgh Studios www.pittsburgh-studios.com September 2014 - Present
M & M Ranch March 2009 - Present
CallSocket June 2013 - August 2013
ARCA, Inc. February 2012 - August 2012
Indy And The Young Film Makers Production June 2011 - February 2012
NetworkOmni November 2008 - March 2009
NetworkOmni December 2007 - November 2008
21st Century Insurance March 2007 - December 2007
21st Century Insurance July 2005 - March 2007
Skills
Process Improvement, Business Analysis, SDLC, SOX, Call Center, Quality Assurance, Team Building, Workforce Management, Planning, Strategic Planning, Vendor Management, Documentation, Business Strategy, Account Management, Forecasting, Analysis, Call Centers, Software Documentation, Project Planning, Training, Customer Satisfaction, Management, Business Process, Project Management, PMP, Recruiting, Team Management, Leadership, Testing, Human Resources, PMO, CRM, Business Requirements, Business Process..., Change Management, Visio, Outsourcing, Program Management, Cross-functional Team..., Requirements Gathering, SharePoint, Team Leadership, Business Intelligence, Contact Centers, MS Project, Requirements Analysis, Customer Experience, Telecommunications, IT Management, Operations Management
Education
Excelsior College 2006 — 2008
AICPCU
Project Management Institute
PMP
Target November 2014 - Present
Allsource Professional Services / RICOH USA October 2011 - December 2013
21st Century Insurance July 2008 - June 2011
Bank of America June 2006 - June 2008
MBNA Corporation / Bank of America February 2001 - June 2006
ACSYS Professional Staffing Inc. Temporary Agency December 1998 - February 2001
Eddystone Generating Station August 1981 - May 1998
Skills
Premium Pro Enterprise..., Microsoft Office, SAP Financial Reporting..., Oracle R12 Customer..., Vertex Sales & Use Tax..., Lotus Notes, Weblink Accounts..., Tax, Accounting, Accounts Payable, Auditing, Accounts Receivable, Invoicing, Tax Preparation, Finance
Education
Strayer University (DE) 2007 — 2012
Master of Science (M.S.), Human Resources Management - Generalist, 3.7
Eastern College 1996 — 1998
Bachelor of Science (B.S.), Organizational Management, 3.5
Delaware County Community College
Associate of Science (A.S.), Business Management, 3.0
Retired January 2015 - Present
Wedbush Securities July 2014 - August 2014
The University of Arizona, Student Affairs Marketing June 2010 - March 2014
Residential Credit Solutions July 2007 - March 2009
The Walt Disney Company August 1997 - June 2007
Nestle January 1997 - August 1997
The Arden Group, Inc. January 1996 - January 1997
The Vons Companies, Inc. November 1990 - January 1996
21st Century Insurance February 1988 - January 1990
Transcon Lines, Inc. January 1985 - February 1988
Skills
HTML, PHP, MySQL, JavaScript, CSS, jQuery, Programming, Unix, XML, SQL, Web Development, Databases, Software Development, Web Applications, Database Design, Mass Email Marketing, OS X, Subversion, HTML 5, AJAX, Drupal, XHTML, Web Services, Linux, CMS, SDLC, Git, Microsoft SQL Server, IIS, Visual Studio
Education
Fuller Theological Seminary 1979 — 1985
MDiv, Theology
Computer Learning Center, Los Angeles 1984 — 1984
Certificate, Computer Programming
Fresno Pacific University 1971 — 1975
BA, Liberal Arts/Biblical Studies
Kingsburg High School 1964 — 1968
Diploma
Travelers Insurance 2009 - Present
Travelers 2009 - Present
Insurance Club of Buffalo 2011 - 2012
Insurance Club of Buffalo 2011 - 2012
21st Century May 2005 - August 2009
AIG Agency Auto/21st Century Insurance January 2005 - August 2009
21st Century Insurance 2005 - 2009
One Beacon Insurance Company January 1993 - January 2005
OneBeacon Insurance 1993 - 2005
One Beacon Ins. January 1988 - January 1993
Skills
Property & Casualty..., Underwriting, Insurance, Training, Risk Management, Sales, CRM, Strategic Planning, Customer Retention, Analysis, Sales Operations, Budgets, Commercial Insurance, Pricing, Casualty, General Insurance, Commercial Lines, Legal Liability, Liability, Management, Workers Compensation, Casualty Insurance
Education
CIC
Associates Degree, Business Management
Erie Community College
AAS, Office Management
Arthur J. Gallagher & Co. December 2008 - Present
Arthur J. Gallagher & Co. April 2004 - December 2008
21st Century Insurance June 2002 - April 2004
GuideOne Insurance 1996 - 2001
Skills
Insurance, Financial Analysis, Financial Reporting, Mergers, Accounting, Strategic Planning, Contract Negotiation, Financial Modeling, Budgeting, Forecasting, Valuation, Financial Management, Excel, Property & Casualty..., Due Diligence, Microsoft Office, Corporate Finance, Mergers & Acquisitions, Analysis, Underwriting, Risk Management, Finance, Reinsurance, Casualty, Commercial Insurance, Casualty Insurance
Education
Drake University 1982 — 1986
MBA, Business
Drake University 1978 — 1982
BSBA, Corporate Finance and Accounting
Unisys 2009 - Present
21st Century Insurance February 2003 - December 2009
Micro-Fix, Inc. November 2000 - November 2002
PCD Integration Services October 1998 - November 2000
Nichols Research Corporation February 1996 - September 1998
Education
DeVry Institute of Technology 1993 — 1995
Associate of Applied Science in Technology, Technology
Farmers Insurance July 2015 - Present
Farmers Insurance December 2012 - June 2015
21st Century Insurance December 2009 - November 2012
American Water August 2004 - December 2009
American Water April 2004 - August 2004
QVC February 2004 - March 2004
Aramark November 2003 - February 2004
ExpenseWatch.com July 2003 - November 2003
The Hershey Company August 2001 - July 2003
Weidenhammer April 2000 - August 2001
Skills
User Experience, E-commerce, Web Development, CMS, Web Design, CSS, Web Content Management, Visio, HTML, Photoshop, JavaScript, SEM, Drums, Project Management, Change Management, Information Architecture, Content Management, User Interface Design, Guitar, Social Media, Dreamweaver, Quality Assurance, SharePoint, Web Analytics, SEO, Joomla, XML, Adobe Photoshop
Education
East Stroudsburg University of Pennsylvania 1996 — 1998
Bachelor of Science, Sports Medicine
Marywood University 1995 — 1996
Sports Medicine
The Green School November 2011 - Present
University of North Texas June 2010 - October 2011
21st Century Insurance January 2009 - May 2010
John Michael Events January 2006 - December 2008
Skills
Employee Relations, Performance Management, Training & Development, Organizational..., Career Development, Leadership Development, Conflict Resolution, Training, Policy, Staff Development, Coaching, New Hire Orientations, Benefits Administration, Interviews, HRIS, Employee Training, Human Resources
Education
Dowling College
Bachelor's degree, English Literature
Wirtz Beverage Group January 2012 - Present
Walt Disney World Swan and Dolphin May 2012 - December 2012
21st Century Insurance May 2011 - May 2012
Skills
Alcoholic Beverages, Wine Tasting, Wine, Beverage Industry, Key Account Development, Sales, Beer, Sales Management, Sales Operations, Account Management, Sales Presentations, Cold Calling
Education
Illinois State University 2002 — 2007
Bachelor of Science (B.S.)
Maloof Chiropractic June 2015 - Present
Koury Engineering, Inc. May 2012 - Present
The Wellness Center October 2012 - June 2015
Koury Engineering, Inc./LAUSD May 2012 - October 2012
T. S. Restaurants, Inc February 1990 - September 2003
TS Restaurants, Inc. January 1990 - September 2003
21st Automobile Insurance October 1985 - February 1990
21st Century Insurance September 1986 - January 1990
Skills
Customer Service, Public Speaking, Marketing, Marketing Strategy, New Business Development, Social Media, Team Building, Strategic Planning, Sales
Education
Glendale Community College 1981 — 1985
Associate of Arts (A.A.), Business/Commerce, General
Glendale Comm. College 1981 — 1984
Associate of Arts Degree
Crescenta Valley HS 1978 — 1981
Crescenta Valley H.S 1977 — 1981
High School Diploma
Automotive Finance Corporation March 2013 - Present
Travelers 2007 - 2012
Bristol West Insurance Group September 2003 - July 2007
GEICO August 2000 - August 2003
21st Century Insurance March 1996 - July 2000
Skills
Auto Appraisal, Loss Mitigation, Subrogation, Property, Commercial Lending, Product Management, Dealer Relationships, Auto Physical Damage, Certified Auto..., Material Damage, Total Loss, Theft/Fire Investigation, Salvage, Accident, Analysis, Appraisals, Automobile, Claim, Claim Investigation, Claims Handling, Claims Management, Claims Resolution, Insurance, Investigation, Leadership, Liability, Liability Analysis, Management, Negotiation, Property Damage, Salvage Title, Settlement, Training, Customer Satisfaction, Customer Service, Team Building, Salesforce.com
Education
George Mason University 1989 — 1993
Bachelor of Science (B.S.), Marketing
George Mason University 1989 — 1993
Bachelor of Science (BS), Marketing
Meijer August 2014 - Present
Aerotek June 2013 - July 2014
Aerotek November 2011 - June 2013
Precision Insurance September 2011 - October 2011
21st Century Insurance January 2011 - September 2011
Brann*s Steakhouse August 2007 - January 2011
Wilson*s Leather July 2006 - August 2007
U.S. Marine Corps September 2002 - July 2006
Skills
Technical Recruiting, Recruiting, Contract Negotiation, Networking, Management, Training, Staffing Services, Marketing, Cold Calling, Temporary Placement, Sales, Interviews, Sourcing, Applicant Tracking..., Human Resources, Time Management, Talent Acquisition, Account Management, Sales Management, Software, Electricians, Manufacturing, Furniture, Medical Devices, Internal Controls, Employee Benefits, Temporary Staffing, College Recruiting, Contract Recruitment, Internet Recruiting, Onboarding, Screening Resumes, Screening, Permanent Placement, Benefits Negotiation, Resume Writing, Executive Search, Employee Relations, Building Relationships, Hiring, New Hire Orientations, Job Fairs, Staff Augmentation, Talent Management, Employee Training, Taleo, Leadership, Workforce Planning, PeopleSoft, HRIS
Education
Grand Valley State University 2008 — 2010
Bachelor's, Marketing
Muskegon Community College 2006 — 2008
Marketing
Albion High School 1998 — 2002
Honors Diploma, General Education
Infinity Insurance March 2010 - Present
Accident Insurance Company Inc. October 2009 - March 2010
21st Century Insurance April 2004 - August 2009
AIG April 2004 - August 2009
AssuranceAmerica June 2002 - March 2004
Skills
Insurance, Commercial Insurance, Property & Casualty..., Process Improvement, General Insurance, Management, Risk Management, Underwriting, Casualty Insurance, Liability
Education
Georgia State University - J. Mack Robinson College of Business 1992 — 1997
Hospitality Administration, Restaurant Management
Farmers Insurance 2011 - Present
21st Century Insurance September 1998 - 2011
Education
College of St. Benedict 1993 — 1997
Communications
21st Century Insurance May 2007 - Present
Duffield Associates February 2006 - May 2007
ALICO May 1998 - February 2006
Education
Delaware Technical and Community College-Stanton-Wilmington 2008 — 2009
CAPM, Project Management
William Penn High School
ICI Painting June 2014 - Present
Parkwest General Contactors, Inc. October 2009 - Present
Rudy, Cassidy,& Foster, LLC. September 2001 - October 2011
21st Century Insurance November 1988 - June 1992
Skills
Construction Management, Insurance Loss..., Insurance Loss..., Mold Remediation, Specialist Clean..., Loss, Construction, Contractors, Renovation, Carpentry, Flooring, Change Orders, Value Engineering, Restoration, Project Management, Job Scheduling, Project Coordination, Job Evaluation, Project Planning, Job Analysis, Pre-construction, Project Estimation, Sales Management, Blueprint Reading, Water Damage, Contract Management, Process Scheduler, Drywall, Concrete, Contract Negotiation, Insurance, Property Damage, Claim, Sales, Claims Management, Supervisory Skills, Green Building, Residential Homes, RFI, Expert Witness, Subcontracting, Project Bidding, Estimates, Budgets, Legal Liability, Decks, Real Estate Development, Property Management, Commercial Real Estate, Roofers
Education
Westwood College-Los Angeles 2012 — 2013
Construction Estimating, Estimating Certification
The Institute of Inspection, Cleaning and Restoration Certification
Water Damage Restoration Specialist
The Institute of Inspection, Cleaning and Restoration Certification
Mold remediation Supervisor
Fullerton College
Carter Insurance Claims Services, Inc. July 2013 - Present
Amcat- American Catastrophe Services August 2011 - Present
ServiceMaster Total Restoration, Murrieta Ca. 2011 - 2011
American Claims Experts October 2007 - May 2010
21st Century Insurance July 1990 - February 2007
Aetna Life & Casualty September 1985 - July 1990
Prudential Insurance September 1983 - August 1984
Zayre Corporation July 1969 - July 1978
Skills
Claims, Claims Management, Insurance, Property & Casualty..., Subrogation, Claim, Commercial Lines, Property Damage, Marketing, Liability, Casualty, Commercial Insurance, Claim Investigation, General Insurance, Xactimate, Leadership, Fraud, Water Damage, Liability Analysis, Property Claims, Claims Resolution, Adjustments, Expert Witness, Professional Liability, Litigation Management, Accident, Legal Liability, Adjusters, Claims Handling, Workers Compensation, Insurance Law, Reinsurance, Catastrophe, Underwriting, Insurance Adjusting, Property, Inland Marine, Brokers, Large Loss, Workers' Compensation..., Casualty Claims, Excess, Settlement, Claims Investigations, Casualty Insurance
Education
Holyoke Community College 1968 — 1970
3Di Systems (I) Pvt. Ltd December 2011 - Present
Media Services January 2009 - August 2011
Guidance Solutions January 2008 - January 2009
PathConnect.com – Social Media web site development 2007 - 2007
Media Services – Entertainment Payroll and Financial Services 2005 - 2007
Independent consulting 2001 - 2004
21st Century Insurance 1999 - 2000
Gartner Government and Public Sector Consulting 1997 - 2000
Skills
Agile Methodologies, SDLC, Microsoft SQL Server, Software Development, Smart Grid, .NET, Management, Software Project..., Mobile web site..., Requirements Analysis, HTML, E-commerce, User Experience, Business Analysis
Education
UCLA Anderson School of Management
Master of Business Administration (M.B.A.)
Illinois Institute of Technology
BS - Math, Minors in Engineering, Chemistry
Platinum - Edge CSM training 2011 — 2011
Certification, Certified Scrum Master
21st Century Insurance September 2003 - Present
21st Century Insurance September 2003 - Present
AIG September 2003 - September 2008
Skills
Project Management, Customer Service, Strategic Planning, Business Analysis, New Business Development, Microsoft Excel, Business Strategy, Account Management, Social Media, Research, Marketing Strategy, Change Management, SQL, Market Research, Management, Sales Management, Process Improvement, Business Development, Data Analysis
Education
Fordham University 1997 — 1999
Lyman High School 1993 — 1997
HexArmor April 2012 - Present
21st Century Insurance November 2011 - March 2012
Medline Industries October 2010 - October 2011
O'Mara Scientific January 2007 - October 2010
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Account Management, Team Building, Customer Service, Salesforce.com, Trade Shows, Team Leadership, Healthcare, Disposables, Medical Devices, Pharmaceutical Industry, Social Networking, Marketing Communications, Coaching, Management, Customer Satisfaction, B2B, Leadership, Strategy, Sales Management, Sales
Education
Grand Rapids Community College 2007 — 2008
Ryder System, Inc. September 2014 - Present
Ryder System, Inc. November 2012 - September 2014
Ryder System, Inc. August 2011 - November 2012
Ryder Transportation, Inc. September 2010 - August 2011
AIG October 2005 - December 2009
Farmers Insurance October 2005 - December 2009
21st Century Insurance October 2005 - December 2009
MCI May 2004 - October 2005
MCI January 1999 - January 2004
Skills
Business Requirements, Access, Leadership, Budgets, Project Management, Insurance, Call Center, Telecommunications, Quality Assurance, Business Analysis, Sales, Management, Sales Management, Call Centers, Vendor Management, Forecasting, Business Process..., Analysis, CRM, Testing, Databases, Account Management, Team Building, Training, Visio, Salesforce.com, Finance, Customer Service, Data Warehousing, Process Improvement, Software Documentation, Troubleshooting, SDLC, Operations Management, Logistics, Customer Satisfaction, Cross-functional Team..., Program Management, New Business Development
Education
Georgia Institute of Technology 1985 — 1989
Bachelor's degree, Business Administration and Management, General
Georgia Institute of Technology - Georgia Tech College of Management 1985 — 1989
B.S, Management
Grand Valley State University July 2014 - Present
21st Century Insurance June 2012 - July 2014
Outback Steakhouse October 2011 - June 2012
Manchester Monarchs June 2011 - September 2011
Outback Steakhouse October 2008 - June 2011
Grand Rapids Griffins September 2010 - April 2011
Crunchy's Bar and Restaurant June 2008 - August 2008
Cones & Bones Ice Cream July 2006 - August 2007
Skills
Customer Service, Sports Management, Time Management, Management, Social Media, Social Networking, Microsoft Office, Event Planning, Marketing, Sales, Social Media Marketing, Writing
Education
Grand Valley State University 2014 — 2016
Master's Degree, Education- College Student Affairs Leadership, 4.0
Grand Valley State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
Grand Ledge High School 2004 — 2007
Farmers Insurance January 2013 - Present
21st Century Insurance February 2008 - January 2013
AIG Direct January 2006 - April 2008
Skills
Business Process, Analysis, Testing, Interaction Design, User Experience, Business Development, Project Management, Team Building, User-centered Design, Process Improvement, Kaizen, User Research, Vendor Management, Scrum, Analytics, Service Design, Lean UX, Lean Startup, Development of Strategy, Design Research, Persona Development, Heuristic Analysis, Customer Journey Mapping, Design of Experiments, Leadership, Program Management, Management, Product Management
Education
DePaul University 2013 — 2015
Master's of Science, HCI - Human Computer Interactions
Wilmington University 2006 — 2008
MBA, Business, Marketing, Economics
Neumann College 1999 — 2002
Bachelor of Arts (B.A.), Communication and Media Studies
MedAssist (now Firstsource Solutions USA) May 2013 - Present
Grotenhuis March 2013 - May 2013
Forge Industrial Staffing November 2012 - February 2013
21st Century Insurance November 2011 - August 2012
Allure Hair Boutique July 2010 - December 2011
Skills
Microsoft Office..., Resourceful..., Superior organizational..., Dedicated Professional, Dependable Team Player
Education
Grand Valley State University 2006 — 2011
Bachelor of Science (B.S.), Criminal Justice
Forest Hills Northern
Farmers Insurance April 2012 - Present
21st Century Insurance April 2012 - January 2015
Skills
Insurance, Sales, Call Centers, Direct Sales
Education
Delaware County Community College
Associates, Liberal Arts and Sciences/Liberal Studies
Soho House & Co. July 2014 - Present
21st Century Insurance March 2012 - May 2014
Outback Steakhouse April 2010 - May 2012
ArtPrize June 2009 - September 2009
RDR Books June 2009 - August 2009
Grand Valley State University August 2008 - December 2008
State of Michigan May 2005 - August 2007
Skills
Social Media, Public Relations, Facebook, Advertising, Social Networking
Education
Grand Valley State University 2005 — 2010
BS, Advertising and Public Relations
University of Oregon 2009 — 2009
General Studies
Sturgess Group, LLC June 2013 - Present
Alpharetta Department of Public Safety November 2012 - Present
Reinhardt University May 2012 - October 2012
The Millard Group March 2011 - May 2012
Securitas Security Services USA, Inc. September 2009 - March 2011
21st Century Insurance September 2009 - December 2009
Valor Security Services, Inc October 2007 - November 2008
Lin Rogers Electric, Inc September 2006 - December 2006
Village of Sleepy Hollow March 2002 - December 2005
City of Poughkeepsie October 1989 - March 2002
Skills
Investigation, Corporate Security, Police, Private Investigations, Enforcement, Firearms, Security, Personal Protection, Security Training, Criminal Justice, Training, Crisis Management, Risk Assessment, Access Control, Process Improvement, NIMS, Emergency Management, Public Safety, Evidence, CCTV, Background Checks, Patrol, Security Clearance, Executive Protection, Homeland Security, Asset Protection, Surveillance, Law Enforcement..., Physical Security, Protection, Tactics, Security Operations, Interrogation, Crime Prevention, Counterterrorism, Criminal Investigations, Personal Security, Security Management, Internal Investigations, Security Audits, Close Protection, First Responder, Loss Prevention, Field Training Officer, Fraud, Emergency Services, Workplace Violence, Weapons, Law Enforcement, Field Training
Education
New York State Department of Criminal Justice Services 1989 — 2005
Criminal Justice
Dutchess Community College
A.S, Criminal Justice
Drivers History October 2013 - Present
21st Century Insurance February 2007 - October 2013
Travelers of New Jersey September 2004 - January 2007
First Trenton Indemnity Company December 2002 - September 2004
Skills
Underwriting, Pricing, Product Management, Competitive Analysis, Marketing, Property & Casualty..., Insurance, General Insurance, Claims Management, Liability, Risk Management, Casualty, Vendor Management, Call Center, Analytics, Customer Retention, Analysis, Leadership, Legal Liability, Litigation Management, Management
Education
American Institute for CPCU 1992 — 1996
CPCU, Insurance
Embry-Riddle Aeronautical University 1985 — 1989
Bachelor of Science (BS), Business Administration and Management, General
Cedars-Sinai Medical Center July 2014 - Present
Cedars-Sinai Medical Center September 2013 - March 2014
Bank of America 2010 - 2013
21st Century Insurance September 1999 - July 2010
Skills
Medical/Insurance..., Customer Service, Oral & Written..., Problem Solving, Timely Decision Making, People Development, Operations Management, Sales, Business Process..., Team Leadership, Insurance
Education
Woodbury University 1991 — 1994
Bachelor of Science (B.S.), Fashion/Apparel Design
El Camino College 1989 — 1991
Fashion Marketing
Bechtel Corporation March 2010 - Present
21st Century Insurance August 1998 - March 2010
Skills
Customer Service, Customer Retention, Move Management, Team Leadership, Microsoft Office, Six Sigma, Call Centers, Property & Casualty..., Events Coordination, Cooking, Coaching, Customer Satisfaction, Teamwork, Process Scheduler
Education
Johnsburg High School 1983 — 1987
Estrella Mountain Community College
PwC December 2012 - Present
PMSI October 2011 - November 2012
Assurance America April 2011 - September 2011
21st Century Insurance February 1997 - April 2011
Skills
SDLC, PMO, PMP, Insurance, Business Requirements, Vendor Management, Project Portfolio..., Business Analysis, SharePoint, Process Improvement, Software Project..., Visio, Requirements Analysis, Resource Management, MS Project, Requirements Gathering, Project Management, Clarity, Change Management, Business Process, Waterfall, Agile Project Management
Education
University of Phoenix 2000 — 2003
Bachelor of Science, Information Technology
Florida Atlantic University
Executive Certificate, Project Management
DCF Design Studio, LLC July 2013 - Present
The Depot March 2006 - April 2007
21st Century Insurance October 1999 - July 2004
Four Seasons Hotels and Resorts 1997 - 1999
Skills
Security, Leadership, Surveillance, Customer Service, Employee Relations, Human Resources, Loss Prevention, Architectural Design, Creative Solutions, Creative Direction, Facilitators, Product Design, Creativity, Product Development, Leadership Development, Security Management, Risk Assessment, Training, Team Building, Public Speaking, Physical Security, Crisis Management, Management Development, Supervisory Skills
Education
Davis Applied Technology College 2009 — 2011
Associate's degree, CAD/CADD Drafting and/or Design Technology/Technician
Art Galleries of Europe June 2008 - February 2012
21st Century Insurance November 2003 - September 2006
Answer Financial June 2002 - November 2003
Skills
Trilingual, Mac/PC proficient, Business Communications, Highly organized with..., Strong verbal and..., Customer Service, Event Management, Sales
Education
Université Paris Sorbonne (Paris IV) 2009 — 2011
Art and Archaeology
College of the Canyons 2003 — 2006
English, English, Art History and Business
Baldwin & Lyons, Inc. October 2013 - Present
Allstate May 2011 - September 2011
Heritage Resource Group July 2010 - May 2011
Farmers Insurance April 2009 - August 2010
21st Century Insurance October 2008 - April 2009
American International Group July 2007 - October 2008
American International Group January 2006 - July 2007
American International Group November 2002 - January 2006
LaunchPath Technologies June 2000 - November 2002
Air Capitol Plating, Inc. January 1999 - June 2000
Skills
Profit & Loss Management, Product Management, Underwriting, Account Management, Analysis, Analytics, Budgets, Business Development, Business Planning, Business Process..., Business Strategy, Change Management, Competitive Analysis, Finance, Financial Analysis, Financial Services, Forecasting, Income Statement, Integration, Leadership, Management, Management Consulting, Manufacturing, Marketing Strategy, Negotiation, New Business Development, Operations Management, P&L Management, Product Marketing, Property & Casualty..., Sales, Sales Management, Segmentation, Selling, Six Sigma, Start-ups, Strategy, Supply Chain, Team Building, Team Leadership, Training
Education
Harvard Business School 1991 — 1993
MBA, General Management
University of Oklahoma 1989 — 1991
MA, Managerial Economics
United States Military Academy at West Point 1982 — 1986
BS, Engineering Physics
NAVFAC Information Technology Center September 2010 - Present
First Naval Construction Division August 2005 - September 2010
NAVFAC Information Technology Center August 2001 - August 2005
Sony Pictures Entertainment April 2001 - August 2001
Archive, Incorporated June 2000 - April 2001
21st Century Insurance March 2000 - June 2000
Education
DeVry University
Bachelor of Science, Computer Information Systems
University of LaVerne
Master, Business Administration
Allstate- Texas Republic Insurance Agency October 2014 - Present
CupATech July 2013 - Present
Denton City Nights June 2011 - Present
Allstate February 2014 - September 2014
21st Century Insurance August 2006 - February 2014
Telvista Inc. January 2006 - July 2006
Fry's Electronics August 2004 - December 2005
Skills
Social Networking, Windows, WordPress, Management, Sales, Blogging, Entrepreneurship, Online Marketing, Mac, Mac OS, Android, Networking, Blogger, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Public Speaking, Public Relations, Web Design, Training, Small Business, Internet Explorer, Chrome, Skype, Unix, Wireless Networking, Ustream, Inkscape, Google Docs, Google Drive, Customer Service, Leadership, Team Building
Education
University of North Texas 1995 — 1996
RTVF
Hardin-Simmons University 1993 — 1995
Amtrak 2013 - Present
Financial Services and Private Clients 2010 - 2012
21st Century Insurance 2008 - 2010
AIG March 2008 - July 2009
JP Morgan Chase 2007 - 2007
DuPont 2004 - 2007
PNC / PFPC (PNC Global Investment Services) 1999 - 2004
Skills
Internal Audit, SOX, Risk Management, Internal Controls, Banking, Mutual fund, Hedge Funds, Investments, Insurance Industry, compliance, accounting, taxes, IT Controls, Financial Services, OpenPages, Operational Controls, Financial Controls, Project Management, Accounting, Compliance, Sarbanes-Oxley Act, Tax, Insurance, Mutual Funds, Due Diligence, Corporate Governance, Strategic Financial..., Auditing, Financial Analysis, Management, Corporate Finance, Finance, Sarbanes-Oxley, Process Improvement, Account Reconciliation, Financial Audits, General Ledger, IT Audit, Financial Statements, IFRS, Risk Assessment, External Audit, SAP, CPA, Financial Reporting, CISA, SEC filings, Payroll, GAAP, US GAAP
Education
Widener University 1991 — 1994
MBA, Accounting concentration
Goldey-Beacom College 1988 — 1991
BS, Accounting
Warner Pacific Insurance Services October 2013 - November 2014
Robert Half Technology June 2013 - September 2013
Randstad USA December 2012 - April 2013
Bank of America December 2010 - December 2012
21st Century Insurance December 2005 - October 2009
21st Century Insurance July 2004 - December 2005
Skills
SharePoint, SDLC, SQL, Databases, Access, Business Intelligence, Business Analysis, Microsoft Office, Visio, Requirements Analysis, Microsoft Excel, Software Documentation, Microsoft Word, Project Management, Oracle, Process Improvement, Disaster Recovery, VBA, Microsoft SQL Server, Problem Solving, PowerPoint, Unix, SSRS, VB.NET, Systems Analysis, Data Warehousing, SQL Server Integration..., SQL Server Reporting..., SSIS
Education
DeVry University 1999 — 2003
Bachelor's of Science, Computer Information Systems
ACS - A Xerox Company April 2010 - Present
Affiliated Computer Services (ACS) February 2007 - January 2011
21st Century Insurance September 2005 - October 2006
T-Mobile December 2004 - June 2005
Merkafon April 2002 - November 2004
Skills
Call Center, Customer Satisfaction, Operations Management, Vendor Management, Workforce Management, Six Sigma, Start-ups, Training, Call Centers, BPO, Business Process..., Telecommunications, Leadership, Human Resources, Management, Process Improvement, Recruiting, Troubleshooting, Sales Operations, Customer Service, Outsourcing
Education
Columbia College 1986 — 1987
Communications w/ emphasis in journalism
Capital Group July 2014 - Present
BLITZ July 2011 - April 2014
Student Mentoring Services March 2011 - July 2011
Added Value 2009 - March 2011
Independent Consultant February 2009 - November 2009
Genex January 2007 - February 2009
21st Century Insurance August 2002 - January 2007
Independent Consultant March 2001 - August 2002
eToys February 1998 - March 2001
THINK New Ideas March 1997 - February 1998
Skills
SEM, Media Planning, Media Buying, Creative Direction, Affiliate Marketing, Strategy, Financial Services, Automotive, Consumer Electronics, Insurance, Digital Strategy, Digital Marketing, Account Direction, Brand Management, Online Marketing, Integrated Marketing, Advertising, Mobile Devices, Interactive Marketing, Marketing Strategy, Direct Marketing, Customer Insight, Online Advertising, Strategic Planning, Market Research, Business Strategy, New Media, Account Management, Interactive Advertising, Marketing, Digital Media, Creative Strategy, Mobile Marketing, Relationship Marketing, Brand Development, Brand Architecture, Web Analytics, E-commerce, Content Strategy, Email Marketing, Analytics, Strategic Partnerships, New Business Development
Education
University of Georgia 1990 — 1993
JD
University of Texas 1991 — 1992
JD
Georgetown University 1985 — 1989
BA
Middlesex School 1982 — 1985
Farmers Insurance June 2014 - Present
JBA International May 2007 - June 2014
21st Century Insurance 1998 - 2007
CSC 1998 - 2002
Computer Sciences Corporation 1998 - 2001
Skills
Business Analysis, Process Improvement, SDLC, Change Management, Visio, Insurance, Quality Assurance, Mentoring, MS Project, SharePoint, PowerPoint, Team Leadership, Microsoft Office, Requirements Analysis, Business Strategy, Systems Analysis, Budgeting
Education
Durham College 2003 — 2006
Associate degree, Business Management
Durham College 1984 — 1986
GL Roberts 1979 — 1983
Saama Technologies January 2011 - Present
InfoSTEP Inc June 2007 - February 2012
InfoSTEP April 2005 - June 2007
ITM Software 2006 - 2007
21st Century Insurance 2002 - 2005
CMC Americas 1997 - 2004
Sun Microsystems 1997 - 1998
Cadence Design Systems 1995 - 1996
Cadence Design Systems 1995 - 1996
CMC Ltd. 1993 - 1995
Education
Jawaharlal Nehru Vishvavidyalaya 1990 — 1993
Master of Computer Applications
Delhi Vishwavidyalaya 1986 — 1989
B.Sc.
East Whittier Middle School Claims Service AdjusterAllstate InsuranceJuly 2002 - August 2004
21st Century Insurance 1994 - 2000
Education
Humboldt State University 1985 — 1991
Lowell Observatory December 2006 - Present
Matson Navigation Company, Inc. May 2005 - December 2006
PetSmart, Inc. June 2004 - February 2005
21st Century Insurance February 2003 - June 2004
Pay-e, Inc. September 2001 - October 2002
Skills
XML, Linux, Databases, Java, Java Enterprise Edition, JavaScript, Tomcat, Eclipse, MySQL, Unix, Hibernate
Education
Columbia University in the City of New York 1983 — 1990
PhD, Physics
The University of Kansas 1979 — 1983
B.S., Physics
Aflac December 2013 - Present
American Safety Insurance August 2009 - December 2013
21st Century Insurance December 2004 - May 2009
AIG Agency Auto December 2004 - December 2008
Atlanta Casualty / Windsor Group April 2000 - March 2003
CTG 1990 - 2000
BellSouth January 1997 - December 1997
Georgia-Pacific LLC June 1990 - November 1996
Guernsey Petroleum Corporation 1984 - 1986
Control Data Corporation 1982 - 1983
Skills
SDLC, Insurance, Property & Casualty..., Requirements Gathering, Business Analysis, Process Improvement, Visio, Business Requirements, SharePoint, Vendor Management, Requirements Analysis, Agile Methodologies, Quality Assurance, .NET, Enterprise Architecture, Business Process..., PMP
Education
Georgia Institute of Technology 1973 — 1977
Georgia Institute of Technology - Georgia Tech College of Management 1973 — 1977
Bachelor of Science, Management
CSAA Insurance Group September 2013 - Present
Farmers Insurance June 1999 - September 2013
Farmers 2009 - 2010
21st Century Insurance September 2007 - September 2009
AIG March 2007 - September 2009
AIG 2002 - 2007
Royal Insurance 1990 - 2000
Skills
Liability, Property & Casualty..., Casualty, Insurance, Commercial Insurance, Claim, Onboarding, Negotiation, Underwriting, Recruiting, Litigation Management, General Insurance
Education
Florida State University 1986 — 1989
B.A., Political Science
21st Century Insurance December 2000 - Present
Education
Florida Agricultural and Mechanical University
Abington Memorial Hospital March 2010 - Present
21st Century Insurance and Financial Services 2007 - Present
RCG Information Technology 1997 - Present
AIG 1995 - Present
MISI Company 2008 - March 2010
21st Century Insurance 2008 - March 2010
Prudential Financial 1985 - 2007
Skills
Vendor Management, Business Analysis, Process Improvement, ITIL, Disaster Recovery, SDLC, VMware, Management, Visio, Security, Enterprise Architecture, Active Directory, Project Management, Microsoft Office, SharePoint, Team Building, Team Leadership, Change Management, Requirements Analysis
Education
Essex County College 1981 — 1984
ICS, Inc. Business AnalystVanguard Group IncAugust 2011 - February 2012
GSI Commerce, Inc. December 2009 - April 2011
21st Century Insurance April 2008 - December 2009
Skills
SDLC, E-business, Business Requirements, Business Analysis, Requirements Gathering, Project Management, Visio, Requirements Analysis, Vendor Management, User Acceptance Testing, SharePoint, Process Improvement
Education
Eastern University 1995 — 1997
MBA, Management
Ursinus College 1979 — 1983
BA, Management
NTT DATA Americas/National Board of Medical Examiners March 2015 - Present
AETEA Information Technology/Barclaycard US May 2012 - March 2015
21st Century Insurance February 2005 - May 2012
MetLife August 2003 - February 2005
Patni Computer Systems February 2001 - August 2003
Skills
Business Analysis, Requirements Gathering, Project Management, Vendor Management, SDLC, Requirements Analysis, Software Project..., Process Improvement, Systems Analysis, Visio, Business Intelligence, Software Documentation, Management, Software Development
Education
Symbiosis institute of Management Studies 2004 — 2006
MBA, Finance
Gulbarga University 1994 — 1998
Bachelor of Engineering, Mechanical Engineering
JPMorgan Chase & Co. September 2010 - Present
21st Century Insurance February 2010 - September 2010
MISI Company February 2010 - April 2010
EFF Consulting June 2009 - October 2009
Ternary Software March 2008 - June 2009
JP Morgan December 1997 - March 2008
JPMorgan Chase 1997 - 2008
JPMorganChase 1997 - 2008
Booz Allen Hamilton 1992 - 1997
United States Navy April 1990 - August 1992
Skills
SDLC, Business Analysis, Agile Methodologies
Education
University of Maryland University College 1992 — 1995
MS, Computer Systems Management
Dickinson College 1985 — 1989
BA, Russian Languate/Soviet Area Studies
21st Century Insurance April 2001 - Present
Education
Georgia State University 1987 — 1993
B.B.A, Risk Management & Insurance
The General ® May 2014 - Present
Farmers Insurance August 2009 - May 2014
21st Century Insurance October 2008 - August 2009
AIG Agency Auto February 2008 - October 2008
AIG Agency Auto January 2003 - February 2008
Superior Insurance Group 1998 - 2003
Education
Georgia State University - J. Mack Robinson College of Business 1999 — 2001
MBA
University of West Georgia 1992 — 1997
BS, Mathematics
Allstate Financial Services, LLC April 2015 - Present
Allstate September 2013 - April 2015
Allstate Insurance January 2010 - September 2013
Dallas Financial Wholesalers April 2009 - January 2010
21st Century Insurance October 2001 - March 2009
Colley Auto Cars, Inc. August 2000 - August 2001
Skills
Insurance, Customer Satisfaction, Management, Quality Assurance, Call Centers, Life Insurance, Process Improvement, General Insurance, Liability, Customer Service, Team Building, Analysis, Leadership, Training, Performance Management, Microsoft Excel, CRM, Team Leadership, Data Analysis, Operations Management, Strategic Planning, Microsoft Word, Time Management, Coaching, Customer Retention, Sales, Customer Experience, Property & Casualty...
Education
College of DuPage 2011 — 2014
Associate of Arts (A.A.), General Studies, 3.905 GPA
21st Century Insurance November 2006 - Present
Unitrin November 1997 - November 2006
Education
Eastern University 2005 — 2008
Bachelor's, Management of Information Systems
Wilmington University
Master's degree, Masters is Science in Organizational Leadership
MindBulge LLC March 2014 - Present
21st Century Insurance August 2004 - Present
Progressive Insurance August 2003 - August 2004
Royal & Sun Alliance May 1994 - March 2003
Great American Insurance February 1991 - May 1994
Progressive Insurance February 1987 - February 1991
Skills
Property & Casualty..., Casualty, Automobile, Claims Management, Liability, Insurance, Legal Liability, General Insurance, Commercial Insurance, Workers Compensation, Subrogation, Reinsurance, Claims, Marine Insurance, Motorcycle, Claim, Underwriting, Property Damage, Training, Claim Investigation, Commercial Lines, Umbrella Insurance, Liability Analysis, Claims Handling, Litigation Management, Management, Adjustments, Claims Resolution, Brokers, Accident, Investigation, Fraud, Call Centers, Risk Management, Life Insurance, Customer Retention
Education
Computer Programming 1984 — 1985
Computer Science
Manchester Community College 1982 — 1983
Bachelor of Applied Science (BASc), Computer Science/ Mathematics
Embry-Riddle Aeronautical University 1979 — 1981
Aeronautical Science
Greenfield 1975 — 1978
High School
Farmers Insurance Group of Companies August 2015 - Present
21st Century Insurance September 2006 - August 2015
Skills
Insurance, Underwriting, Call Center, Customer Service, Process Improvement, Lotus Notes, Outlook, Customer Satisfaction, Microsoft Excel, Call Centers, Microsoft Office, Leadership, Microsoft Word, PowerPoint, Research
Education
DeVry University-Pennsylvania 2012 — 2014
Bachelor of Science, Technical Management
DeVry University-Pennsylvania 2009 — 2012
Associate of Applied Science, Network and System Administration/Administrator, 3.02
The General ® May 2015 - Present
The General® October 2013 - May 2015
Infinity Insurance June 2010 - October 2013
21st Century Insurance May 2008 - June 2010
AIG February 2002 - November 2009
The Hartford Insurance Group February 1998 - February 2002
Skills
Product Management, Product Development, Property & Casualty..., Insurance, Underwriting, General Insurance, Liability, Commercial Insurance, Claim, Casualty, Claims Management, Reinsurance
Education
Illinois State University 1984 — 1988
Bachelor, Geography
TSYS January 2013 - June 2015
Verizon Wireless October 2011 - January 2013
Bank of America February 2010 - August 2011
21st Century Insurance 2008 - 2009
JPMorgan Chase December 2007 - September 2008
Fidelity Information Services December 2006 - December 2007
Metavante Image Solutions June 2005 - November 2006
Bank of America April 2004 - June 2005
Aflac August 2002 - April 2004
Prumerica Systems Ireland August 2001 - June 2002
Skills
JCL, CICS, DB2, COBOL, Data Conversion, Assembler, Automation, Data Mapping, Cross-platform..., Research, Databases, Quality Assurance, Business Analysis, Requirements Analysis, SDLC, Visio, Production Support, TSO, MVS, SOA, Fileaid, IBM Mainframe, PL/SQL, Endeavor, Unix, SQL, Testing, Business Requirements, Software Project..., Websphere, Java Enterprise Edition, VSAM, Unix Shell Scripting, Business Intelligence, Visual Basic, Database Design, Data Warehousing, Systems Analysis, Oracle, IMS DB/DC, Requirements Gathering, Agile Methodologies, SQL Tuning, Software Development, Microsoft SQL Server, Easytrieve, AIX, Quality Center, Access
Education
Columbus State University 1987 — 1993
B.B.A., Finance
Pacelli High School
21st Century Insurance January 2010 - Present
21st Century Insurance 2009 - Present
aigdirect.com 2000 - 2008
AIG 2000 - 2008
Camanco Communications 2000 - 2000
Strategic Distribution 2000 - 2000
PMA 1990 - 1999
Skills
Analytics, Property & Casualty..., Financial Analysis, Insurance, Financial Reporting, Risk Management, Business Analysis, Underwriting, Analysis, Budgets, Financial Risk, Corporate Finance, Process Improvement, Strategic Financial..., Financial Modeling, General Insurance
Education
Philadelphia University 1990 — 1993
MBA, Finance
Goldey-Beacom College 1985 — 1990
B.S, Finance
A.I dupont High School 1981 — 1983
Diploma, College Prep
Morristown High School
University of Delaware
Fidelitrade Incorporated January 2015 - Present
Brandywine Technology September 2012 - September 2014
21st Century Insurance May 2011 - December 2011
Bucks County Technical High School May 2002 - May 2011
J&J Snack Foods Corporation January 1998 - January 2002
Decision One January 1996 - January 1998
Skills
Servers, Active Directory, VMware, Windows Server, Microsoft Exchange, Virtualization, Data Center, VMware ESX, Group Policy, System Administration, DNS, Citrix, Cisco Technologies, Security, Troubleshooting, HP, WAN, Operating Systems, Networking, Cluster, Technical Support, Hardware, Windows Server 2008, ESX 4.0
Education
Delaware County Community College 2010 — 2010
A.A.S, General Studies; Computer Service Technology
Penn State University 1996 — 1996
Managerial Accounting and Business Administration
21st Century Insurance December 2003 - Present
AIGM 2002 - 2003
AIGM 1997 - 2002
AIGM 1992 - 1997
Erie Insurance Group March 1984 - June 1987
Education
Gannon University 1983 — 1987
BS, Computer Science
American Express Business Analyst, AML, Operations and Financial Intelligence UnitAmerican ExpressMay 2013 - April 2015
Burger Mondays 2011 - 2013
21st Century Insurance 2010 - 2011
J.S. Miller Appraisal Associates 2009 - 2010
O'Connor Investments 2008 - 2009
Skills
Financial Planning, Financial Analysis, Finance, Business Analysis, Intelligence Analysis, Microsoft Office, Qualitative Research
Education
Excelsior College 2003 — 2008
BA, Finance
Excelsior College
Bachelor of Business Administration (BBA)
Farmers Insurance January 2015 - Present
Farmers Insurance January 2010 - January 2015
21st Century Insurance January 2008 - January 2010
21st Century Insurance March 2007 - January 2008
AIG August 2004 - March 2007
Skills
Insurance, Visio, Business Analysis, SDLC, Process Improvement, Vendor Management, Requirements Gathering, Business Requirements, Property & Casualty..., SharePoint, Software Documentation, Call Centers, Requirements Analysis, Underwriting, Business Process..., Risk Management, Change Management, Business Intelligence, Analysis, Quality Assurance
Education
Goldey-Beacom College 2003 — 2004
Masters, MBA
Neumann University 1999 — 2003
Bachelors, Business Administration
AmeriHealth Caritas August 2013 - Present
21st Century Insurance January 2011 - August 2013
21st Century Insurance October 2009 - January 2011
Prudential Financial April 2009 - July 2009
IDP October 2008 - April 2009
The Timothy School 2007 - 2009
Prudential Financial 1999 - 2008
Harrisburg Senators 1996 - 1999
Wilmington Blue Rocks 1996 - 1996
Philadelphia Eagles 1996 - 1996
Skills
SDLC, Business Analysis, Requirements Gathering, PMP, Business Requirements, Requirements Analysis, Visio, Vendor Management, Project Management, Process Improvement, Management, Insurance, Program Management, Software Documentation, Software Project..., IT Strategy, PMO, MS Project, SharePoint, Integration, Business Process..., Business Process, Resource Management, Business Process Design, IT Management, Microsoft Excel, Business Intelligence, CRM, Systems Analysis, User Acceptance Testing, Agile Project Management, Quality Assurance, Web Applications, Analysis, Risk Management, Data Warehousing, Agile Methodologies, Data Modeling, Property & Casualty..., Change Management, Enterprise Architecture, Waterfall, Project Delivery, Sports Management, Functional Requirements, Group Life & Disability, Team Track, Use Case, Interfaces, Version One
Education
Villanova University 2006 — 2006
Post Masters Certificate, Project Management
Eastern University 2003 — 2005
MBA, Business
Temple University - Fox School of Business and Management 1991 — 1995
BA, Marketing
Haverford High
JPMorgan Chase April 2014 - Present
21st Century Insurance March 1999 - March 2013
TPNG 2013 - 2013
Boeing January 1986 - March 1999
Industrial Valley Bank January 1984 - January 1986
Pennbrook Dairies March 1982 - March 1984
Skills
COBOL, Oracle SQL, IBM Mainframe, Unix Operating Systems, Perl Script, PGP, IMS DB/DC, SQL DB2, CICS, MQ, Project Management, JCL, SSH/SFTP, FTP, OS/MVS, C, MVS, Unix, Perl, Oracle, Operating Systems, Visual Basic, XML, SDLC
Education
Neumann University 1993 — 1996
BS, Computer Science
Delaware County Community College 1980 — 1984
Associates, Computer Science
21st Century Insurance July 2013 - Present
21st Century Insurance October 2010 - June 2013
21st Century Insurance and Financial Services May 2004 - September 2010
CSC - Computer Sciences Corporation February 2000 - May 2004
Regional Financial Associates February 1998 - February 2000
Skills
Insurance, Liability, Business Intelligence, Call Centers, General Insurance, Property & Casualty..., Risk Management, Casualty, Claim, Reinsurance, Claims Management, Life Insurance, Underwriting, Process Improvement, Business Analysis, Financial Analysis, Analytics, Business Requirements, Customer Retention, Requirements Gathering, Vendor Management, Data Analysis, Strategic Financial..., Six Sigma, Budgets
Education
East Stroudsburg University of Pennsylvania 1995 — 1997
B.A. Economics / B.S. Management, Economics
Farmers Insurance May 2012 - April 2013
Farmers Insurance April 2010 - May 2012
21st Century Insurance October 2001 - April 2010
21st Century Insurance March 1995 - October 2001
Education
Florida Atlantic University
Bachelor's degree, Social Psychology
The AmeriHealth Mercy Family of Companies April 2012 - Present
21st Century Insurance 2009 - 2011
Skills
Financial Analysis, Accounting, Project Management, Financial Reporting, Internal Controls, Business Analysis, Insurance
Education
Drexel University - College of Business and Administration 1974 — 1979
B.S., Accounting
21st Century Insurance November 1993 - December 2009
Skills
Software Development, PeopleTools, Requirements Gathering, PeopleSoft, SQL, Systems Analysis, Crystal Reports, Employee Benefits, Microsoft Excel, Visio, Business Analysis, Microsoft Office, SQR, SDLC, Payroll, Requirements Analysis, HRIS, PeopleCode, Data Warehousing, Software Documentation, SharePoint
Education
Dalhousie University
BSc, Health Education
Nova Scotia Institute of Technology
Business Computer Programming Diploma
Oracle
Hyperion Bootcamp
PeopleSoft
Functional and Technical Training
Pierce College
Visual Basic and MS Access
21st Century Insurance March 2014 - Present
Liberty Belles Volleyball Club January 2009 - Present
Valley Forge Casino Resort February 2012 - September 2013
Progressive Financial Services September 2005 - February 2012
Skills
Coaching, Leadership Development, Microsoft Excel, Microsoft Office, Change Management, Customer Service, Team Building, Executive Coaching, Public Speaking, PowerPoint, Strategic Planning, Microsoft Word, Hospitality, Call Centers, Team Leadership, Interviews, Marketing, Social Media, Marketing Strategy, Outlook, Data Entry, Hospitality Management, Employee Training, Gaming Industry, Volleyball, Training
Education
Delaware County Community College 2012 — 2014
Johnson C. Smith University 2000 — 2001
Elementary Ed
21st Century Insurance Actuarial AnalystAIG Agency Auto2005 - 2009
Education
Georgia State University - J. Mack Robinson College of Business 1996 — 2000
BA, Actuarial Science
21st Century Insurance October 2005 - January 2011
21st Century Insurance May 1986 - October 2005
Education
Cypress College
LexisNexis August 2010 - Present
21st Century Insurance August 2004 - August 2010
AIG Personal Lines Auto Group May 2003 - August 2004
AIG Agency Auto August 2002 - May 2003
Superior Insurance Group January 2000 - August 2002
Infinity Insurance October 1998 - January 2000
Infinity Insurance September 1997 - October 1998
Infinity Insurance April 1996 - October 1997
Newark Police Department May 1994 - April 1996
Skills
GLM, Claim, Pricing, Product Development, General Insurance, Insurance, Underwriting, Property & Casualty..., Risk Management, Data Analysis, Liability, Process Improvement, Vendor Management, Product Management, Competitive Analysis, Leadership
Education
University of Delaware 1992 — 1994
MA, English
Cornell University 1988 — 1992
BA, English - Pre-Med
Greater Los Angeles area September 2008 - Present
21st Century Insurance October 2009 - January 2010
21st Century Insurance October 2009 - January 2010
21st Century Financial Services June 2003 - January 2010
21st Century Insurance December 1994 - January 2010
Skills
Claims, Call Center, Customer Service, Process Improvement, Customer Satisfaction, Delegation, Sales Support, Collections, Office Management, Call Centers, Claim, Performance Management, Leadership, Training, Coaching, Team Building, Management, Team Leadership, Property Damage, PowerPoint, Insurance, Sales Operations, Claims Management, Subrogation, Analysis
Education
Glendale Community College 1979 — 1980
none, Sociology
Glendale Community College 1979 — 1980
No degree earned, Sociology
21st Century Insurance 2006 - Present
AIG/21st Century - Personal Auto Group 2006 - Present
AIG Agency Auto 2006 - 2009
Skills
Calendaring
Education
College of Lake County
Associates, Applied Science in Administrative Office Systems
21st Century Insurance 2000 - Present
MetLife Auto and Home March 1998 - October 2000
AIGDirect January 1990 - March 1998
Skills
Microsoft Word, PowerPoint, English, Windows, Outlook, Microsoft Office, Microsoft Excel, Microsoft Access
Education
Drexel University 1978 — 1983
Bachelor of Science (B.S.), Mathematics
Assurant Solutions November 2012 - March 2014
Aegis Insurance Services, Inc. November 2010 - April 2012
AEGIS INSURANCE SERVICES, INC November 2010 - April 2012
AIG Agency Auto October 2004 - June 2010
21st Century Insurance October 2004 - June 2010
21st Century Insurance 2004 - 2010
Education
Gwinnett Technical College 2010 — 2010
pending, Business Mgmt
Gwinnett Technical College 2010 — 2010
Gwinnett Technical College
Encompass Insurance April 2011 - Present
21st Century Insurance September 2000 - February 2010
MetLife Auto & Home January 1999 - September 2000
Prudential Financial February 1983 - January 1999
Skills
Claim, Liability, Property Damage, Casualty, Subrogation, Investigation, Customer Service, Claims Management, Insurance Fraud, Property & Casualty..., Fraud Claims, Insurance Law, Legal Liability, Litigation Management, Insurance, General Insurance, Claims Investigations, Litigation, Underwriting, Negotiation, Compliance, Coverage Issues, Workers Compensation, Claims Resolution, Fraud, Property Claims, Claims Handling, Accident, Commercial Lines, Professional Liability, Arbitration, Casualty Insurance
Education
Sterling College 1977 — 1979
Bachelor of Arts (BA), Public Relations/Liberal Arts
Dordt College 1975 — 1977
N/A, Liberal Arts
The University of Farmers August 2010 - Present
21st Century Insurance July 2008 - August 2010
21st Century Insurance January 2008 - July 2008
21st Century Insurance November 1997 - December 2007
20th Century Insurance November 1993 - November 1997
20th Century Inusrance 1990 - 1993
20th Century Insurance September 1987 - November 1990
Skills
User Acceptance Testing, Customer Satisfaction, Systems Analysis, Leadership, Training, Business Analysis, Process Improvement, Insurance, Claim, Lotus Notes, Business Requirements, Call Center, Call Centers, Claims Management, Commercial Insurance, Customer Service, Liability, Property, SDLC, Software Documentation, Vendor Management, Visio
Education
College of the Canyons
Computer Science
Grossmont College
Computer Science / Computer Programming
Repwest Insurance Company July 2013 - Present
QBE First January 2005 - March 2013
Bank of America, Balboa Insurance Group January 2005 - March 2013
21st Century Insurance May 1981 - December 2004
21st Century Insurance 1981 - 2004
Skills
Liability, Claim, Claims Management, Legal Liability, Litigation Management, Liability Analysis, Claims Handling, Subrogation, Casualty, Insurance, Property, Claims Resolution, Claim Investigation, AIC, Third Party Liability, Auto Claims, Large Loss, Workers Compensation, Commercial Lines, Property Damage, Property & Casualty..., General Insurance, Umbrella Insurance, Homeowners, arbitration, Litigation, Underwriting, Commercial Insurance, Professional Liability, Adjustments, Property Claims, Excess, Insurance Law, Casualty Insurance
Education
College of the Canyons 1978 — 1979
Business
AICPCU
Associate in Claims, Insurance
Farmers Insurance Group of Companies May 2011 - Present
21st Century Insurance November 2009 - May 2011
Skills
Underwriting, Risk Management, Insurance, Property & Casualty..., Call Centers, Health Insurance
Education
Hawaii Pacific University 1987 — 1990
Bachelor of Science in Business Administration, Computer Information Systems
21st Century Insurance 2008 - 2009
AIG Agency Auto 2002 - 2006
Skills
Teaching, Training, Customer Service, Interpersonal..., Research, Process Improvement, Insurance, Auditing, Quality Control, Staff Development, Microsoft Office, Microsoft Excel, Microsoft Word, Music
Education
University of Phoenix 2007 — 2009
Master of Arts (MA), Elementary Education and Teaching
Georgia Southern University 1995 — 2000
Bachelor of Arts (BA), Music Performance, General
21st Century Insurance May 2009 - Present
Boiron May 2004 - May 2008
CSC 2002 - 2005
Skills
Budgets, Financial Reporting, Financial Analysis, Forecasting, SAP R/3, SAP BW, SAP BPC, Microsoft Excel, General Ledger, Microsoft Office, Microsoft Word, PowerPoint, Customer Service, SAP, Insurance, Process Improvement, Business Analysis, Analysis, Requirements Analysis, Project Management, Risk Management, Software Documentation, Vendor Management
Education
Drexel University - College of Business and Administration 1996 — 2000
Bachelor of Science (BS), Finance and Management Information Systems
HSES
Bank of America March 2011 - Present
Zenith Insurance Company 2008 - February 2011
21st Century Insurance 1999 - 2008
Washington Mutual, Inc. 1993 - 1999
May Department Stores 1988 - 1993
Skills
SDLC, Process Improvement, Program Management, Change Management, Cross-functional Team..., Cloud Computing, CRM, Management, Enterprise Software, Agile Methodologies, Project Management, Software Development, Leadership, Testing, Project Planning, Vendor Management, Business Analysis, Requirements Analysis, Integration, Business Intelligence, Visio
Education
Hanken Svenska handelshögskolan 1980 — 1984
MBA, Economics
UCLA
CashEdge Inc April 2007 - April 2011
ExpertTech Solutions December 2004 - April 2007
21st Century Insurance June 2002 - November 2004
Xoriant Coporation January 2000 - June 2002
IBM Global Services, India February 1998 - January 2000
AUTOMAG INDIA PVT. LTD. August 1996 - March 1997
Western Paques India Ltd August 1994 - June 1996
Education
CDAC, Bangalore, India 1997 — 1998
Advanced Diploma in Computing, Computer Science
College of Engineering Pune 1990 — 1994
BE, Electrical Engineering
eZanga July 2014 - Present
21st Century Insurance February 2013 - July 2014
Comcast Cable September 2012 - March 2013
Apple August 2011 - September 2012
Skills
Sales, Customer Service, Call Centers, Java, C++, Windows, Customer Retention, Computer Hardware, Customer Experience, Social Media Marketing, Retail Sales, Insurance, Technical Support, IT Operations, Customer Satisfaction, Advertising, E-commerce, Online Advertising, SEM, PPC, Online Marketing
Education
Howard University
21st Century Insurance
Skills
Call Centers, Property & Casualty..., General Insurance, Customer Satisfaction, Insurance, Underwriting, Liability, Call Center, Claim, Claims Management, Commercial Insurance
Education
Hendrix College
Bachelor of Arts (B.A.), Music Performance, General and Education
Missouri State University
Master's degree, Counselor Education/School Counseling and Guidance Services
University of Arkansas-Fort Smith
Associate of Arts (A.A.), Music Theory and Composition
Vesa Health & Technology, Inc. April 2015 - Present
United States Army Reserve July 2014 - Present
NYLIFE Securities LLC August 2014 - March 2015
New York Life Insurance Company July 2014 - March 2015
United States Army Reserve August 2005 - July 2014
AT&T June 2012 - April 2014
21st Century Insurance April 2011 - June 2012
AT&T September 2010 - April 2011
Conn's HomePlus March 2007 - July 2009
Skills
Sales, Customer Satisfaction, Public Speaking, Strategic Planning, Financial Services, Annuity Sales, Gifting Strategies, Customer Relations, Wealth Preservation..., Estate Planning, Investments, Life Insurance, Seminar Marketing, Retirement Planning, Direct Sales, Analysis, Community Outreach, Social Media, Marketing, Process Improvement, Human Resources, Military Experience
Education
Hardin-Simmons University 1998 — 2002
Master of Divinity (M.Div.), military chaplaincy
Wayland Baptist University 1993 — 1998
Bachelor of Arts (B.A.), Religion/Religious Studies
ACSD AdministrativeREMOJune 2010 - Present
21st Century Insurance April 1994 - February 2010
Education
Grand Valley State University 1977 — 1982
BS, Planning
Hudson Valley Community College
Arvato Bertelesman July 2012 - December 2012
Bank of America September 2011 - June 2012
Princess Cruises July 2008 - August 2009
21st Century Insurance August 1994 - April 2008
Skills
Insurance, Call Center, Customer Service, Sales, Customer Satisfaction, Banking, Outlook, Lotus Notes, Access, Call Centers, Training, Customer Retention, Microsoft Excel, Team Leadership, Data Entry, Team Building, Process Improvement, Software Documentation, Credit, Microsoft Office, Analysis, Leadership, Time Management
Education
DeVry University 2014 — 2016
Technical Mgmt. w/specialiation in communications
College of the canyons 2009 — 2012
Communication and Media Studies
Pine Forge Academy 1979 — 1981
West Chester University May 2012 - Present
West Chester University February 2012 - May 2012
MetLife Insurance Company November 2010 - April 2011
21st Century Insurance April 2001 - July 2010
Hallmark Cards August 2002 - October 2008
Discover Bank October 2000 - April 2001
ALTO U.S. Inc. July 1997 - August 2000
Skills
Time Management, Administrative..., Data Entry, Accounts Payable, Software Documentation, Accounts Receivable, Insurance, Management, Leadership, Customer Service
Education
Georgia Perimeter College
Business Administration
21st Century Insurance 2000 - 2011
Penn Mart Thriftway September 1995 - May 2000
Skills
Microsoft Excel, Ten Key, Microsoft Office, Microsoft Word, Data Entry, Account Reconciliation, Accounts Receivable, Financial Reporting, Quality Assurance
Education
Goldey Beacom College 1995 — 1996
attended some college, Accounting
William Penn High School 1993 — 1995
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Brown Brothers Harriman February 2015 - Present
J.P. Morgan Trust Company of Delaware February 2013 - February 2015
J.P. Morgan Chase April 2006 - January 2013
21st Century Insurance November 2005 - December 2011
AIG November 2002 - November 2005
Skills
Series 7, Series 63, Banking, Credit, Insurance, Mutual Funds, Investments, Call Centers, Software Documentation, Loans, Strategic Financial..., Analysis, Financial Analysis, Wealth Management, Financial Services, Portfolio Management, Fixed Income, Relationship Management, Valuation, Finance, Corporate Finance
Education
Goldey-Beacom College
BS, Business Administration
Goldey-Beacom College
BS, Business Administration
St. Elizabeth High School
Innovation Associates December 2012 - Present
Colonial Life August 2012 - December 2012
21st Century Insurance June 2004 - May 2010
Skills
Disability Insurance, Accident Insurance, Term Life Insurance, Voluntary Employee..., Whole Life, Employee Benefits, Critical Illness, Life Insurance
Education
East Carolina University 1998 — 2000
SUNY Brockport 1995 — 1997
Fred loya Insurance May 2011 - Present
21st Century Insurance February 2009 - January 2011
Education
DeVry University-California 2012 — 2014
Bachelor's degree, Business Administration, Technical Management
Everest Institute 2010 — 2012
Associate of Science (A.S.), Business Administration and Management, General
R P Funding September 2015 - Present
Amica Mutual Insurance January 2015 - September 2015
Digital Risk October 2012 - September 2014
21st Century Insurance December 2007 - October 2012
Sunbelt Lending Services March 2005 - July 2007
Watson Mortgage May 2001 - June 2005
Skills
Loans, Loan Origination, Mortgage Lending, Sales, Credit, Underwriting, Banking, Financial Analysis, Finance, Risk Management, Portfolio Management, Investments, Financial Modeling, Credit Risk, Financial Services, Financial Risk, Strategic Financial..., Valuation, Analysis, Property & Casualty..., Insurance, Mortgage Banking, Real Estate, Credit Analysis, Residential Mortgages, FHA, Refinance, VA Loans
Education
Florida International University 1978 — 1981
Bachelor's degree, Finance Major
Miami Dade College 1975 — 1979
Associate of Arts (A.A.), Business Administration and Management, General
21st Century Insurance 2000 - 2008
Allstate 1999 - 2000
Progressive Insurance 1978 - 1996
Golden Rule Insurance 1976 - 1978
Chase Manhattan Bank 1976 - 1976
Citi 1976 - 1976
Management Consulting - Cantor Associates 1971 - 1974
Education
Harvard Business School
Master of Business Administration (M.B.A.), Finance
University of Pennsylvania
Bachelor's Degree, Experimental Psychology