AAA Mid-Atlantic
Industry: Bank
DescriptionFounded: 1900 Subsidiaries: Provident Travel Corporation,
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AAA Mid-Atlantic Employees
Comcast February 2015 - Present
Sears Roebuck Acceptance Corp February 2012 - February 2015
AAA Mid-Atlantic May 2011 - January 2012
American Honda Finance Coporation July 2010 - May 2011
Skills
Treasury Management, Treasury Services, Treasury, Analytical Skills, Cash Management, Cash Flow, Time Management, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Inventory Management, Database Administration, Customer Service, POS, Online Research, Microsoft Office, Outlook
Education
Florida International University 2007 — 2008
Bachelor of Arts, Liberal Arts, Education
Leavenworth High School 1999 — 2002
Air Care Limited August 2011 - March 2012
American Fidelity 2008 - 2009
AAA Mid-Atlantic June 2005 - April 2008
Skills
Marketing Strategy, Territory Development, Sales, Account Management, Cold Calling, New Business Development, Recruiting, Sales Management, Marketing, Direct Sales, Employee Benefits, Insurance, Sales Process, Building Relationships, Business Development, Customer Service, Strategic Planning, Coaching, Salesforce.com, Management, Selling, Sales Operations, Leadership, Training, Human Resources, Sales Presentations, CRM
Education
Cypress College 2013 — 2015
Radiologic Technology/Science - Radiographer, 4.0
San Diego State University-California State University 1998 — 2003
B.S., Psychology
AAA Mid-Atlantic 2005 - Present
Boys Scouts 2011 - 2015
Juniper Bank 2000 - 2004
Conectiv September 1997 - October 2000
Skills
Vendor Management, Program Management, Strategy, Leadership, Management, Project Management, Call Centers, Operations Management, Business Strategy, Strategic Planning, Customer Satisfaction, Customer Service, New Business Development, Customer Service..., Business Process..., Forecasting, Customer Service..., Call Center, AAA Aproved Auto Repair, Connected Car Technology, Team Building
Education
Delaware Technical and Community College-Stanton-Wilmington
Accounting and Business/Management
AAA Mid-Atlantic September 2012 - Present
Bridgestone / Firestone January 2004 - Present
AutoZone January 1998 - January 2004
Pep Boys October 1992 - February 1998
Skills
Cpr Certified, First Aid, CDL Class A, Automotive, Customer Service, Sales Management, Inventory Management, Process Improvement, Vehicles, Strategic Planning, Project Management, Microsoft Office, Negotiation, Team Building, Change Management, Business Strategy, Customer Satisfaction, Six Sigma, Automobile, Lean Manufacturing, Microsoft Excel, Operations Management, Manufacturing, Training, Leadership, Management, Sales, Purchasing, Customer Retention, Marketing, Continuous Improvement, Team Leadership, Coaching, Inventory Control, Merchandising, Recruiting, Store Management, Microsoft Word, Outlook, Engineering, Employee Relations, Performance Management, Marketing Strategy, Retail, Project Planning, Program Management, Profit, P, Loss Prevention
Education
Drexel University 1990 — 1994
Bachelor's, Commerce and Engineering
Penn State University
Penn State University St. John Neuman High School
MGFergusonART Watercolor TeacherMain Ave GalleriaJanuary 2011 - Present
AAA Mid-Atlantic September 1993 - October 2014
Skills
Event Management, Art, Customer Service, Event Planning, Sales, Graphic Design, Fine Art, Marketing, Public Speaking, Travel Management, Tourism
Education
Flagler College 1977 — 1981
BA, Fine Art/Commercial Art
Flagler College 1977 — 1980
BA, Fine Art, Marketing
Certified Travel Services
CTA, Specialties areas: Scotland, Alaska, Caribbean, Cruising. Experienced in all travel destinations
Chase July 2014 - Present
AAA Mid-Atlantic December 2005 - Present
Pencader January 1996 - November 2004
Newark DE March 1990 - December 1995
Skills
Quality Assurance, Management, Project Management, Credit, Strategic Planning, Employee Benefits, Customer Service, Financial Risk, Interviews, Internal Audit, Office Management, Quality Management, Quality Control, Analytics, Compliance, Microsoft Excel, HR Policies, Risk Assessment, NICE Call Recording, NICE
Education
Delaware Technical and Community College-Stanton-Wilmington 1990 — 1993
Business Certificate, Banking and Financial Support Services
DelCastle HS 1981 — 1985
Certificate, Dental Assisting/Assistant
AAA Mid-Atlantic December 2014 - Present
AmeriFlex Inc March 2013 - February 2014
Flex Spending & Cobra Administration July 2012 - March 2013
24HourFlex 2013 - 2013
AmeriFlex Inc February 2009 - July 2012
AmeriFlex Inc August 2008 - February 2009
Skills
Health Savings Accounts, COBRA, Flexible Spending..., Employee Benefits, Open Enrollment, Benefits Administration, Account Management, FSA, Employee Relations, Consumer Healthcare, Relationship Management, Health Care Reform, Health Insurance, Human Resources, Employee Engagement, Brokers, Process Improvement, Insurance, Sales, Disability Insurance, Management
Education
Fairleigh Dickinson University 2004 — 2006
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
Burlington County College 2000 — 2003
JPMorgan Chase January 2014 - Present
JPMorgan Chase & Co. January 2009 - January 2014
JPMorgan Chase August 2006 - January 2009
AAA Mid-Atlantic March 2005 - August 2006
GSS America August 2004 - March 2005
Primavera Systems April 2004 - August 2004
Primavera Systems April 2003 - September 2003
Skills
Java Enterprise Edition, Tomcat, Apache, Puppet, Agile Methodologies, Enterprise Architecture, Java, Unix, Weblogic, Websphere, PHP, Web Applications, Servers, Product Management, Sun Certified Java..., Testing, Business Technology..., Software Development, Web Technologies, Linux, Scrum, IIS, Sun Web Server, sun certified Java web..., PaaS, SOA, Web Services, WebLogic
Education
NYU Stern School of Business 2013 — 2016
Master of Business Administration (MBA)
Drexel University 2001 — 2004
Master Of Science, Computer Science
The National Institute of Engineering, Mysore 1996 — 2000
Bachelor Of Engineering, Industrial and Production
P.C Jabin Science College, Hubli 1994 — 1996
Matney Insurance Services, Inc. March 2015 - Present
AAA Mid-Atlantic June 2013 - March 2015
Nationwide Insurance October 2010 - March 2012
Hockley & O'Donnell Insurance Agency, LLC November 2007 - October 2010
Community Bankers Insurance Agency August 2004 - November 2007
Skills
Licensed Property &..., Property & Casualty..., Commercial Insurance, Customer Service, Customer Satisfaction, Customer Retention, Personal Lines Auto, Renters, Homeowners, General Insurance, Umbrella Insurance, Insurance, Casualty, Commercial Lines, Liability, Professional Liability, Property Damage, Selling, Inland Marine, Motorcycle, Account Management, Workers Compensation, Sales, Life Insurance
Education
Smithsburg High School 1996 — 2000
Frostburg State University
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
AAA Mid-Atlantic
Skills
Customer Service, Budgets, Insurance, Homeowners, Public Speaking, Property & Casualty..., Leadership, Process Improvement, Data Analysis, Microsoft Excel, Microsoft Office, Management, Business Analysis, Team Building
Education
Franciscan University of Steubenville 1983 — 1987
Bachelor of Arts (B.A.), Psychology/Theology, Magna Cum Laude
AAA Mid-Atlantic 2010 - Present
Alfred I. duPont Hospital for Children 2001 - 2010
VerticalNet 1999 - 2001
Cardinal Business Media 1994 - 1999
Skills
Public Relations, Media Relations, Leadership, Social Media, Newsletters, Public Speaking, Marketing, Editing, Nonprofits, Fundraising, Strategic Planning, Strategic Communications, Press Releases, Management, Crisis Communications, Marketing Communications, Social Media Marketing, Corporate Communications, Team Building, Marketing Strategy, Event Planning, Event Management
Education
Elizabethtown College 1985 — 1989
AAA Mid-Atlantic August 2009 - Present
Van Vlack Engineering April 2009 - Present
Skills
Web Development, Social Media Marketing, Social Networking, Mobile Applications, E-commerce, Analytics, Web Design, Web Analytics, Marketing, PHP, Project Management, Web 2.0, SEO, Google Analytics, Email Marketing, SEM, Online Advertising, Website Development, Google Adwords, Web Project Management, Online Marketing, Ableton Live, Music Production, Audio Engineering, Audio Processing, Mastering, Mixing, Songwriting, Guitar, Bass Guitar, VSTS, Customer Service
Education
University of Delaware 2006 — 2009
BS, Computer Science
Delaware Technical and Community College-Stanton-Wilmington 2003 — 2006
Associate's degree, Information Technology
Salesianum School 1998 — 2002
HS, General Studies, 9-12
AAA Mid-Atlantic April 2011 - Present
American Bank of NJ September 2002 - April 2009
Skills
Loans, Banking, Underwriting, Credit, Cross Selling, Mortgage Lending, Insurance, Cash Management, Credit Cards, Call Centers, Treasury Management, Leadership, Financial Risk, Team Building, Financial Services, Relationship Management, Finance, Mortgage Banking
Education
Berkeley College 2007 — 2009
Associates, Business Management
Dover Business College
AAA Mid-Atlantic December 2011 - Present
NJ Department of Environmental Protection November 2004 - Present
GalaxSea Cruises and Travel October 1996 - December 2011
Skills
Vacation, Cruises, Customer Service, PowerPoint, Budgets, Microsoft Excel, Project Planning, Microsoft Office, Project Management, Management, Public Speaking, Social Media, New Business Development, Negotiation, Team Building, Event Planning
Education
Central Regional High School 1991 — 1995
DeVry University-New Jersey
Bachelor of Science (BS), Project Management
Duquesne University
Associate's degree, Business Administration and Management, General
State Farm May 2014 - Present
Olive Garden Restaurant 2002 - Present
Dr. Harvey Levy and Associates October 2011 - April 2012
AAA Mid-Atlantic August 2006 - October 2009
Skills
Bilingual-English/Spanis..., Computer Proficiency, Highly detail oriented, Always Punctual, Customer Service, Retail Sales, Schedule Control, Retail, Sales, Cashiering, Food Service, Phone Etiquette, Bartending, Cash Handling Experience, Telephone Skills, Appointment Scheduling, Work in A Fast Paced..., Team-oriented, Time Management, Learning Quickly, Goal Oriented, Friendly Personality, Close Attention to..., Outstanding..., Highly motivated..., Self-driven, Schedules, Clerical Skills, Filing, Critical Thinking, Organized Multi-tasker, People-oriented
Education
Frederick Community College
AAA Mid-Atlantic December 2014 - Present
Allstate March 2014 - December 2014
Bank of America July 2012 - February 2014
U-Haul International, Inc. April 2011 - June 2012
BSI September 2010 - April 2011
Ditech Mortgage Corp April 2009 - February 2010
UHaul Company August 2008 - April 2009
Countrywide Home Loans June 2004 - December 2007
Ditech Mortgage Corp April 1999 - June 2004
Movers and Shakers Rental Company September 1991 - March 1997
Skills
Outstanding Customer..., Logistics Management, Productivity Improvement, Relationship Management, Leadership, Sales Management, Account Management, Business Development, Process Improvement, New Business Development, Team Building, Training, Team Leadership, Coaching, Customer Service, Public Speaking, Mortgage Banking, Recruiting, Strategy, Sales Operations, Cold Calling, Negotiation, Business Planning
Education
Drexel University - LeBow College of Business 1978 — 1983
B.S., Business Administration Finance/Marketing
Cherry Hill High School East 1974 — 1978
Diploma, General Studies
Accolade, Inc. September 2012 - Present
Pfizer 2000 - 2011
Wyeth Pharmaceuticals 2000 - 2006
AAA Mid-Atlantic 1997 - 1998
First Union National Bank 1993 - 1997
Skills
Office Administration, Delivering Exceptional..., Technology, Job Coaching, Mentoring New Hires, Supervising, Interpersonal Skill, Communication Skills, Discretion, Meeting Planning, Coordinating Meetings, Microsoft Office, Confidential Documents, Records Management, Expense Reports, Travel Management, Calendars, Meeting Scheduling, Outlook, Customer Service, Administrative..., Data Entry, Problem Solving, Confidentiality, Training, Office Management
Education
Community College of Philadelphia
AA, General Studies
Delaware County Community College
Immaculata University
BA, Organizational Dynamics
Philadelphia Firebirds Women's Football Team January 2011 - Present
AON RISK, AON BENFIELD, AON CONSULTING, AON AFFINITY December 2010 - Present
Just Finish 1mile walk/run Family, Fun & Fitness Day 2009 - 2011
AON RISK, AON BENFIELD, AON CONSULTING, AON AFFINITY November 2007 - December 2010
Drexel University January 2009 - August 2009
Drexel University August 2008 - August 2009
Drexel University March 2008 - June 2008
AAA Mid-Atlantic January 2007 - November 2007
Progressive Insurance 2002 - 2006
East Cleveland City Schools-Shaw High School January 2002 - June 2004
Skills
Promotions, Sports, Inventory Management, Insurance, Athletes, Event Management, Athletics, Fundraising, Sales, Analysis, Marketing, Customer Service, Customer Retention, CRM, Microsoft Excel, Project Planning, New Business Development, Human Resources, Training, Coaching
Education
Drexel University 2008 — 2009
M.S., Sports Management
Hiram College 1997 — 2001
B.A., Communications
Shaw High School 1993 — 1997
Diploma
On The Go Auto Services March 2001 - Present
AAA Mid-Atlantic 2007 - 2012
Skills
Management, Financial Forecasting, Microsoft Office, Microsoft Excel, Microsoft Word, Job Scheduling, Maintenance Management, Payroll, Human Resources
Education
Colorado Technical University 2010 — 2011
Information Technology
Honeywell Connected Homes July 2015 - Present
Prepitt LLC April 2013 - Present
American Express July 2014 - July 2015
AAA Mid-Atlantic September 2006 - July 2013
Scoreville LLC 2005 - 2011
Abacus Software Technologies May 2005 - February 2007
Pfizer 2005 - 2006
Evalueserve 2002 - 2003
Skills
Entrepreneurship, Business Strategy, Capacity Planning, Project Management, Product Management, Business Development, Strategy, Capacity Management, Android Development, Cost Management, Data Analysis, IT Infrastructure..., Mobile Applications, Marketing Strategy, Infrastructure Security, Social Media Marketing, E-commerce, Infrastructure..., Mobile Technology, Market Research, Strategic Planning, E-Learning, Mentoring, Technology, Network Infrastructure..., Disaster Recovery, Business Information, Google Checkout, Analytics, Standardized Testing, Business Intelligence, Competitive Analysis, Business Analysis, Paypal Integration, Management, CRM, Software Project..., SaaS, Cross-functional Team..., Vendor Management, Cloud Computing, SDLC, Enterprise Architecture, Strategic Partnerships, Integration, Agile Methodologies, Product Development, Leadership, Requirements Analysis, Start-ups
Education
Columbia University - Columbia Business School 2012 — 2014
Master of Business Administration (MBA), Marketing, Innovation, Strategy
University of Pennsylvania - The Wharton School 2010 — 2012
Executive Education, Business Essentials Certificate Courses, 3.9
Texas Tech University 2003 — 2005
MS, Computer Science, 4.0
Indian Institute of Technology, Delhi 1998 — 2002
B.Tech, Mechanical Engineering
Laxman Public School 1995 — 1997
Math/Science Major
St Pauls Convent, Ujjain 1984 — 1995
US Department of Health and Human Services November 2013 - Present
NJ National Guard USPFO February 2007 - March 2012
Comcast Cable January 2004 - February 2007
Harrah's Casino & Hotel September 2002 - February 2003
AAA Mid-Atlantic September 2001 - July 2002
Skills
Military, Defense, Leadership, Troubleshooting, Microsoft Office, Transportation, Customer Service, Training, Team Building, Analysis, Social Networking, Human Resources, Data Entry, Team Leadership, Process Improvement, Research, Policy, PowerPoint, Microsoft Word, Risk Management, Government, Customer Satisfaction, Program Management, Management, Recruiting, Access, Leadership Development, Operations Management, Payroll, Microsoft Excel, Sales
Education
Colorado Technical University 2013 — 2014
Human Resources Management and Services
Fairleigh Dickinson University 2010 — 2014
Business Administration and Management, General, 2.5
Pennsauken High School
Boscovs Travel Center July 2011 - April 2012
Leisure Sales July 2011 - April 2012
No Company right now July 2011 - April 2012
AAA Mid-Atlantic March 2008 - March 2011
Mid-Atlantic March 2008 - March 2011
State of Delaware September 2004 - April 2005
Christiana Care Health Systems July 2000 - April 2004
Gibson World Travel October 1981 - May 1999
Gibson World Travel October 1980 - May 1999
Skills
Honeymoons, Cruises, Leisure Travel, Caribbean, Vacation, Flights, Travel Management, Promotions, Disney, Airlines, Leisure, Resorts, Tourism, Budgeting, Event Management, Hotels, Booking, Rentals, Microsoft Office, Groups, Luxury, Airports, Incentives, Golf, Celebrity, Customer Service
Education
Delaware Technical and Community College-Stanton-Wilmington 1999 — 2000
Diploma program, Medical Transcription
Delaware Technical and Community College
The Travel Institute
Chichester 1973 — 1977
High School, academic
Boyd
Boyd Career School
Diploma
St. Mark's High School
High School Diploma
Mid-Atlantic Foundation for Safety and Education July 2012 - December 2013
AAA Mid-Atlantic April 2011 - July 2012
Mid-Atlantic Foundation for Safety and Education February 2005 - April 2011
Mid-Atlantic Foundation for Safety and Education January 2003 - February 2005
AAA Mid-Atlantic March 1999 - January 2003
AAA Potomac Division July 1982 - March 1999
Fairfax County Police Department December 1971 - July 1982
Skills
Strategic Planning, Program Management, Public Speaking, Leadership, Fundraising, Team Building, Project Management, Budgets, Policy, Management, Strategy, Project Planning, Customer Service, Government, Police, Coaching, Event Management, Microsoft Office, Nonprofits, Enforcement, Public Relations, Leadership Development, Analysis, Event Planning, Community Outreach, Training, Proposal Writing, Strategic Communications, Volunteer Management, Workshop Facilitation, Public Policy, Community Development, Policy Analysis, Program Development, Media Relations, Grant Writing, Data Analysis, Speech Writing, Staff Development, Social Media, Crisis Communications, Editing, Internal Communications, Press Releases, Research, Marketing Communications, Marketing, Public Affairs, Legislative Relations, Corporate Communications
Education
George Mason University
Bachelor of Science, Administration of Justice
Comcast Business January 2015 - Present
Comcast Business January 2015 - Present
YMCA of Burlington and Camden Counties October 2012 - December 2014
Drexel University August 2011 - December 2013
AAA Mid-Atlantic December 2010 - May 2011
Rutgers University at Camden August 2009 - May 2011
Skills
Higher Education, Student Affairs, Teaching, Alumni Relations, Public Speaking, Event Planning, Research, Program Development, Community Outreach, Fundraising, Non-profits, Curriculum Development, Curriculum Design, Volunteer Management, Staff Development, Social Media, PowerPoint, Microsoft Office, Tutoring, Fitness, Coaching, Customer Service, Leadership Development, Event Management, Organizational..., Public Relations, Microsoft Word, Sports, Facebook, Team Building, Training, Program Management, Program Evaluation, Cpr Certified, Social Networking, Microsoft Excel, Leadership, Recruiting, Nonprofits, Marketing, Strategic Planning, Teamwork, Social Media Marketing
Education
Drexel University 2011 — 2013
M.S., Higher Education
SUNY at Buffalo 2005 — 2009
B.A., Early Childhood Education
AAA Mid-Atlantic October 1997 - Present
Skills
Attention To Detail, Customer Service, Travel, Call Center, Travel Planning, Cruises, Leisure Travel, Vacation, Sales, Outlook, Travel Arrangements, Leisure, Tourism, Microsoft Word, Microsoft Office, Coaching, Microsoft Excel, Car Rental, Airline Reservations, Travel Insurance, Travel Management, Business Travel, Call Centers, Incentives, Travel Agency, Galileo
Education
Essex Community College
Travel Certification
AAA Mid-Atlantic November 2012 - Present
Foschi Photography March 2010 - November 2012
Newark Christian Childcare August 2008 - March 2010
Red Lion Christian Academy June 2007 - June 2008
Skills
Editing Photos, Darkroom, Photoshop, Lightroom, InDesign, Illistrator, Posing, Digital Photography, Film Photography
Education
Delaware Technical and Community College-Terry 2008 — 2011
Associates, Visual Communications/photo imaging
BlueGreen Inc. April 2013 - Present
Partner for Surgery September 2012 - Present
Redeemer Lutheran Church February 2010 - January 2012
Redeemer Lutheran Church April 2007 - February 2010
AAA Mid-Atlantic January 1986 - August 1998
Fidelity Bank January 1984 - January 1986
Skills
Customer Service, Process Improvement, Organizational..., Microsoft Excel, Microsoft Word, databases, problem solving, Information technology, Writing, Microsoft Publisher, Wordpress, Google Apps, Event Planning, Diplomacy, Volunteer Recruiting, Volunteer Management, Newsletters, Copy Editing, Administrative..., Office Administration, Program Development, Entrepreneurship, Marketing, Non-profit..., Social Media Marketing, Social Networking
Education
Drexel University 1987 — 1997
BS, Business Admin
Drexel University - College of Business and Administration
Bachelor of Arts (B.A.), Business Administration and Management, General
AAA Mid-Atlantic May 2014 - Present
AAA Mid-Atlantic August 2008 - April 2014
Skills
Customer Satisfaction, Customer Service, Training, Event Planning, Sales, Leadership, Process Improvement, Teamwork, Supervisory Skills, Troubleshooting, Customer Support, PowerPoint, Outlook, Time Management, Microsoft Excel, Microsoft Word, Call Centers
Education
Delaware Technical and Community College-Stanton-Wilmington
AAA Mid-Atlantic March 2011 - Present
JPMorgan Chase June 2007 - November 2008
First Horizon Home Loans January 1997 - May 2007
Skills
Insurance, Property & Casualty..., Customer Service, Call Centers, Umbrella Insurance, Underwriting, Casualty, Customer Satisfaction, Sales, Team Building, General Insurance, Strategic Planning, Customer Retention, Outlook, Marketing, Sales Management, Microsoft Office, Credit, Account Management, Liability, Homeowners, Real Estate, Banking, Loans
Education
Delaware Technical and Community College-Stanton-Wilmington
Business Administration and Management, General
AAA Mid-Atlantic September 2014 - Present
AAA Mid-Atlantic January 2006 - September 2014
Boscov's November 2004 - January 2006
Sally Beauty Company April 2004 - November 2004
JCPenney July 2001 - May 2003
Skills
Customer Service, Call Centers, Strategic Planning, Team Building, Management, Customer Satisfaction, Training, Leadership, Coaching, Sales, Time Management, Microsoft Office, Outlook, Event Planning, Public Speaking, Microsoft Word, Customer Retention, Data Entry
Education
Delaware Technical and Community College-Stanton-Wilmington 2011 — 2014
Associate's degree, Marketing
CSAA Insurance Group August 2011 - Present
AAA Mid-Atlantic September 1999 - August 2011
Skills
Customer Service, Advertising, Nonprofits, Microsoft Office, Film Production, Account Management, Customer Satisfaction, Call Centers, Outlook, Managed Care, Team Building, Microsoft Excel, PowerPoint, Strategic Planning, Public Speaking, Time Management, Management, Marketing Strategy, Microsoft Word, Insurance, Sales, Event Planning, Video Editing, Event Management, Fundraising, Team Leadership, Teamwork, Social Media, Health Insurance, Sales Management, Property & Casualty...
Education
Community College of Philadelphia
Associate's degree, Journalism
Cardinal Dougherty High School
Foresters Financial Services October 2015 - Present
Hertz March 2014 - October 2015
Staybridge Suites August 2011 - November 2013
AAA Mid-Atlantic October 2010 - January 2011
Best Buy October 2009 - December 2009
Staybridge Suites February 2008 - August 2009
Delaware State University August 2007 - December 2007
Skills
Telephone Skills, Time Management, Microsoft Word, Customer Satisfaction, Teamwork, Front Office, Management, Customer Service, Administrative..., Telephone Reception, Hospitality, Microsoft Office, Phone Etiquette, Event Planning, Microsoft Excel, PowerPoint, Social Networking, Outlook, Leadership, Sales, Peachtree, QuickBooks
Education
Fairleigh Dickinson University 2009 — 2013
Bachelor of Science (B.S.), Accounting
Delaware State University 2006 — 2007
ACE Group July 2011 - April 2015
AAA Mid-Atlantic January 2011 - July 2011
The Penn Mutual Life Insurance Company July 1995 - November 2009
PNC Bank January 1992 - January 1995
PNC Bank January 1990 - January 1992
PNC Bank January 1986 - January 1990
PNC Bank January 1982 - January 1986
PNC/Provident Bank January 1980 - January 1982
Skills
Employee Engagement, Corporate Communications, Internal & External..., Internal Communications, Marketing Communications, Creative Writing, Strategic Communications, Strategy, Public Relations, Product Marketing, Cross-functional Team..., Leadership, Advertising, Marketing, Marketing Strategy, Management, B2B, Social Media, Product Management, Strategic Planning, Corporate Branding, Event Planning, Sales, Brand Management, Program Management, Recruiting, Integrated Marketing, Direct Marketing, Executive Management, Email Marketing, Product Development
Education
Duke University - The Fuqua School of Business 1990 — 1990
Executive Management Program, Business Administration and Management, General
University of Connecticut 1970 — 1974
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Reisen Agency January 2011 - Present
AAA Mid-Atlantic March 1987 - January 2011
Skills
Property & Casualty..., Casualty, Insurance, Microsoft Excel, Liability, Commercial Insurance, Microsoft Word, Sales, Homeowners, Umbrella Insurance, Property Damage, Life Insurance, Customer Service, Legal Liability, Casualty Insurance, Commercial Lines, Marketing, Microsoft Office, Team Building
Education
Salisbury University 1983 — 1986
bachlors, liberal arts
Frostburg State University 1980 — 1983
barclaycard November 2013 - Present
Citi 2012 - November 2013
AAA Mid-Atlantic 2009 - 2012
AAA Mid Atlantic 2007 - 2009
AAA Mid Atlantic 2001 - 2007
AAA Central West Jersey 1997 - 2001
AAA Central West Jersey 1990 - 1997
Skills
Creative Problem Solving, Product Innovation, Collaborative, Customer Experience, E Commerce, Strategic Leadership, Brand Awareness, Direct Mail, SEM SEO
Education
Columbia Business School 2008 — 2008
Senior Executive Program, Business
Rider University 1988 — 1990
MA, Human Services Administration, Human Services
Rider University 1984 — 1988
BA, Sociology
AAA Mid-Atlantic January 2014 - Present
Saks Fifth Avenue July 2013 - July 2014
BCBGMAXAZRIAGROUP May 2012 - July 2013
Michael Kors June 2011 - March 2012
Skills
Selling Skills, Customer Service, Customer Satisfaction, Interpersonal..., Team Leadership, Leadership Development, Organization, Fashion, Microsoft Office, Cash Register, Manage Client..., Telephone Skills, Social Networking, Marketing, Visual Merchandising, Sales Presentations, Loss Prevention, Leadership, Time Management, Microsoft Word, PowerPoint, Advertising, Event Planning
Education
East Stroudsburg University of Pennsylvania 2008 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Hillsborough High School 2004 — 2008
AAA Mid-Atlantic December 2014 - Present
Give Back Africa Foundation June 2011 - Present
Ascendient Healthcare Advisors June 2012 - July 2014
North Carolina Divison of Water Quality, Raleigh, NC November 2005 - July 2012
Duke University August 2001 - July 2005
Skills
Project Management, Financial Modeling, Financial Analysis, Business Analysis, Capital Budgeting, Valuation Techniques, Market Research and..., Strategic Business..., Market Research, Analysis, Program Management, MS Project, Strategic Planning, Leadership, Cross-functional Team..., Budgets, Project Planning, CRM, Valuation, Data Analysis, Risk Management, Finance, Portfolio Management, Process Improvement, Management Consulting, Strategy, Consulting, Business Process..., Market Analysis, Forecasting, Competitive Analysis, Analytics, Strategic Financial..., Strategic Partnerships, Business Planning, Management, Business Strategy, Research, Business Intelligence, Team Building, Marketing
Education
UNC Kenan-Flagler Business School 2011 — 2012
MBA, Finance
Duke University 2001 — 2004
MS, Civil & Environmental Engineering
Columbia University (via Coursera) 2013 — 2013
Financial Engineering & Risk Management, Finance
North Carolina State University 2009 — 2009
Certificate, Project Management
Kwame Nkrumah' University of Science and Technology, Kumasi 1993 — 1998
Bachelor of Science (BS), Civil Engineering, First Class Honors
Tourism Council of Frederick County June 2014 - Present
Calligraphic Art & Design by Cindy Yount January 1989 - Present
Tourism Council of Frederick County March 2014 - June 2014
Carey International January 2012 - March 2014
Delaplaine Visual Arts Education Center January 2010 - December 2010
Frederick County Public Schools 2009 - 2010
AAA Mid-Atlantic 2007 - 2009
Jean Peterson Design January 2006 - May 2006
US Airways January 1982 - April 1993
Allegheny Commuter/Henson Aviation 1981 - 1982
Skills
Graphic Design, Customer Satisfaction, Social Media, Calligraphy, Photoshop, Call Centers, Blogging, Highly Organized &..., Copy Editing, Microsoft Word, Event Planning, Social Media Marketing, Logo Design, Travel Planning, Writing, Editing, Airline Reservations, Security Awareness, Information Literacy, Mac OS X, PC, QuarkXPress, MSWord, Visual Arts, Digital Photography, Literary Criticism, Written Communication, Creative Problem Solving, MLA style, Art History, Nutrition, Airports, Tourism, Visitor Experience
Education
University of Maryland University College
Bachelor's Degree, English, 3.88
Frederick Community College 2001 — 2006
Associate of Arts (A.A.), Digital Media Design, 4.0
McConnell Travel School 1978 — 1979
Diploma, Travel Industry
Vault Communications December 2012 - Present
Vault Communications February 2010 - December 2012
AAA Mid-Atlantic June 2005 - February 2010
American Cancer Society August 2004 - May 2005
Russ Reid Company July 2002 - July 2004
Susan Davis International March 2001 - July 2002
Robert N. Pyle and Associates July 2000 - March 2001
Skills
Media Relations, Press Releases, Crisis Communications, Public Relations, Corporate Communications, Event Planning, Social Media, Message Development, Reputation Management, Editing, Spokesperson, Strategic Communications, Publicity, Speech Writing
Education
Dickinson College 1996 — 2000
Microsoft September 2015 - Present
American Heritage Federal Credit Union August 2014 - August 2015
American Heritage Federal Credit Union April 2012 - August 2014
AAA Mid-Atlantic February 2011 - April 2012
Deramjuv, LLC December 2009 - May 2010
Skills
Customer Service, Outlook, Credit, Microsoft Word, Time Management, Microsoft Excel, Microsoft Office, Events Coordination, General Awesomeness, Communication Skills, Banking, Credit Unions, PowerPoint, Organizational..., Sage CRM, Development Of..., Supply Ordering, Reporting & Analysis, Project Bidding, Coding Experience, Internal Communications, MCIF, Event Planning, Training
Education
Florida Atlantic University 2006 — 2010
Bachelors of Business Administration, Double Major in Marketing and Managment
Indian River Community College 2003 — 2006
Associate's degree, Business Administration and Management, General
Bensalem High School 1999 — 2003
High School Diploma
Law Office of Lisa M. Haly, Esquire February 2014 - Present
Concord Realty Group July 2010 - Present
AAA Mid-Atlantic April 2013 - August 2013
Peace Corps January 2012 - February 2013
The Bancorp Bank September 2011 - January 2012
GEPIK August 2010 - August 2011
Skills
Community Development, ESL, International..., Legal Research, Legal Documents, Legal Assistance, Office Management, Customer Service
Education
Villanova University 2013 — 2013
Certificate, Paralegal
University of Delaware 2006 — 2010
Bachelor of Arts (BA), Political Science and Government
George Mason University 2008 — 2008
Political Science and Government
AAA Mid-Atlantic March 2001 - Present
WebLinc November 1999 - January 2000
Skills
Web Services API, Integration, SOA, WSO2 ESB, ASP.NET Web API, Web Services, ASP.NET MVC, Object Oriented Design, C#, XML, Mobile Applications, XSLT, Microsoft SQL Server, Web Development, Java Enterprise Edition, .NET, Software Development, Oracle, AJAX, Eclipse, ASP.NET, jQuery Mobile, jQuery, NopCommerce, Shopify, HTML 5, CSS3, Bootstrap
Education
Strayer University-Pennsylvania 2004 — 2008
Bachelor's degree, Management Information Systems, General
DPT Business School 1998 — 1999
Computer Programming, Web Applications
PCG, Inc. July 2003 - Present
Sheraton Great Valley Hotel - Interstate Hotels and Resorts November 2012 - April 2014
VSI Meter Services (subsidiary of Exelon Infrastructure and indirect subsidiary of Exelon Corp) October 2001 - June 2003
Hilton Hotel Philadelphia Airport (MHI Hotels, now Chesapeake Hospitality) April 2000 - October 2001
Holiday Inn Philadelphia Airport (Crossroads Hospitality/Interstate Hotels) December 1998 - April 2000
AAA Mid-Atlantic 1996 - 1997
AAA Mid-Atlantic 1996 - 1997
Skills
Labor Relations, Policy Writing, Employee Handbooks, Employee File Audits, Team Building, Employee Relations, Employment Law, Employee Benefits, Employment Contracts, Fundraising, Hospitality, Mergers, Social Media, Negotiation, Non-profits, Contract Negotiation, Newsletters, New Business Development, Microsoft Office, Quickbooks, Customer Service, Strategic Planning, Problem Solving, Troubleshooting, Utilities, Benefits, Payroll, Auditing, HR Consulting, Performance Management, Onboarding, Customer Relations, HR Policies, Benefits Administration, Recruitment/Retention, Legal Compliance, FMLA, Interviewing, Orientation, Mergers & Acquisitions, Human Resources, New Hire Orientations, Deferred Compensation, Employment Practices..., Workforce Planning, Outsourced HR Services, Interviews, Nonprofits, HRIS, Training
Education
Villanova University 2001 — 2002
HR Certification
Widener University 1991 — 1995
Bachelor of Science in Business Administration, Human Resources / Business Management
Delaware County Community College 1986 — 1991
Associates Degree, Liberal Arts
barclaycard July 2013 - Present
AAA Mid-Atlantic March 2013 - July 2013
Skills
•Proficient in SAS..., •Proficient in..., R, Visual Basic, Data Analysis, SQL, SAS, Statistical Modeling, SAS programming, Access, Quantitative Analytics, Data Mining, Statistics, SPSS, Logistic Regression, JMP, Modeling, Microsoft Excel, Predictive Modeling, Analytics, Segmentation
Education
University of Delaware 2011 — 2012
Master of Science (M.S.), Statistics, 3.8
Dalian University of Technology 2005 — 2009
Bachelor of Arts (B.A.), English
AAA Mid-Atlantic December 2014 - Present
S.T. Good Insurance November 2012 - December 2014
Insurance & Financial Services - IFS, LTD October 2002 - October 2012
MetLife Financial Services October 2001 - September 2002
Aetna 1991 - 2001
Skills
Insurance, Small Business, Property & Casualty..., Health Insurance, Employee Benefits, Risk Management, Disability Insurance, Sales, Life Insurance, Commercial Insurance, Term Life Insurance, Underwriting, Umbrella Insurance, Commercial Lines, Legal Liability, Workers Compensation, Professional Liability, Leadership, Executive Management, Customer Retention, General Insurance, Casualty, Health Savings Accounts, Liability, Employment Practices..., Long-term Care, Brokers, Finance, Inland Marine, COBRA, Medicare, Claim, Account Management, Managed Care, Surety Bonds, Benefits Administration, Cold Calling, D&O, Casualty Insurance
Education
Temple University 1988 — 1991
Bachelor of science, Management
East Stroudsburg University of Pennsylvania 1986 — 1988
Management
AAA Mid-Atlantic May 1996 - Present
Time-Life Libraries, Inc. May 1989 - January 1994
Time Life May 1984 - May 1989
Skills
Travel Management, Leisure Travel, Leisure, Hotels, Travel Planning, Tourism, Negotiation, Airlines, Cruises, Vacation, Program Management, Leadership, Contract Negotiation, New Business Development, Account Management, Management, Customer Satisfaction, Event Management, Hospitality, Incentives, Event Planning
Education
Dartmouth College 1970 — 1974
BA, English
Lucas Travel School
Gerson Lehrman Group July 2012 - Present
Gerson Lehrman Group January 2011 - July 2012
Gerson Lehrman Group July 2009 - December 2010
Gerson Lehrman Group January 2009 - June 2009
Gerson Lehrman Group January 2008 - December 2008
Gerson Lehrman Group January 2006 - December 2007
BearingPoint October 2000 - January 2006
SETA Corporation (subsidiary of Apptis, Inc.) December 1999 - October 2000
AAA Mid-Atlantic 1998 - December 1999
Skills
Management Consulting, Business Strategy, Due Diligence, Business Development, Financial Services, Strategic Planning, Risk Management, Private Equity, Strategy, Start-ups, Market Research, Operations Management, Account Management, Hedge Funds, Investment Banking, Program Management, Management, Recruiting, Leadership, Executive Management, Project Management
Education
George Mason University
Business Management
SPELLBOUND Band December 2014 - Present
Johns Hopkins University September 2012 - Present
"On-Stage" Karaoke & DJ Entertainment by DJ Suzie Q October 2001 - Present
Susan's Illusions August 1991 - Present
Omnicare January 2011 - October 2011
American Express Travel Services July 2007 - November 2009
Greater New Haven Convention & Visitors Bureau June 2002 - July 2007
AAA Mid-Atlantic June 1994 - June 2002
Skills
Tourism, Customer Service, Event Planning, Microsoft Word, Fundraising, Microsoft Office, Microsoft Excel, Event Management, Outlook, Marketing Communications
Education
Medix School - Towson
CMA, Medical/Clinical Assistant, 3.9
Essex Community College
Associate of Science (AS), Nursing, 3.85
Gordon Phillips Beauty School 1990 — 1991
Technical, Cosmetology, 4.0
Southwestern Senior High School - Baltimore, MD 1986 — 1990
Diploma, General Studies, 3.85
AMAWATERWAYS January 2011 - Present
Kuoni Tours - Destination Management September 2010 - January 2011
Grand Canyon Railway and Resort (a Xanterra Company) September 2009 - September 2010
Travel Bound (GTA) October 2008 - September 2009
Travel Bound (GTA) May 2007 - October 2008
Cayman Islands Department of Tourism January 2006 - May 2007
AAA Mid-Atlantic Travel Corporate Headquarters October 2005 - November 2006
AAA Mid-Atlantic 2004 - 2005
AAA Mid-Atlantic 2003 - 2004
Rosenbluth Vacations (a Signature Agency) December 1997 - December 2003
Skills
Strategic Planning, Research, Teamwork, Benchmarking, Hotels, Tourism, Cruises, Online Marketing, New Business Development, Business Development, Marketing Strategy, CRM, Marketing, Contract Negotiation, Leisure Travel, Leisure, Management, Tour Operators, Sales, Hospitality, Incentives, Travel Management, Vacation, Online Travel, Incentive Travel, Revenue Analysis, Adventure Travel, Travel Planning, Business Travel, Destination Marketing, Hotel Booking, Resorts, Hospitality Industry
Education
Delaware County Community College 1981 — 1986
Associate Degree
Delaware County Community College
Associate Degree
AAA Mid-Atlantic March 2014 - Present
Allstate January 2004 - March 2014
Skills
Sales, Sales Management, Customer Retention, Account Management, Customer Satisfaction, Customer Service, Marketing, Team Building, Property & Casualty..., Cold Calling
Education
Delaware Technical and Community College-Stanton-Wilmington
Exelon Energy January 2010 - Present
PECO Energy January 2010 - Present
Investcap Advisors LLC July 2010 - December 2010
InterBay Funding November 2003 - January 2010
American Business Financial Services October 2000 - November 2003
AIG Marketing 1998 - 2000
AAA Mid-Atlantic 1996 - 1998
Green Tree Group 1986 - 1996
Skills
Direct Marketing, CRM, Business Development, Marketing, Strategic Planning, Business Strategy, Management, Sales Management, Advertising, Lead Generation, Public Relations, Marketing Strategy, Vendor Management, Salesforce.com, New Business Development, Trade Shows, Marketing Communications, SEM, Project Management, Direct Mail, Strategy, Promotions, Team Building, Email Marketing, Account Management
Education
Eastern University 1982 — 1986
BS, Business/Marketing
La Salle University
Master's Degree, Business/Corporate Communications
Drexel University
Graduate Studies, MBA
International Monetary Fund May 2014 - Present
GE August 2011 - April 2014
Veris Group, LLC 2008 - 2011
Booz Allen Hamilton November 2005 - October 2008
Nortel PEC Solutions Inc December 2001 - November 2005
AAA Mid-Atlantic November 1997 - December 2001
Skills
Information Security..., Program Management, Information Technology, Security, Information Security, IT Strategy, Computer Security, Vulnerability Assessment, Network Security, CISSP, Cloud technologies
Education
The George Washington University 2004 — 2005
Master's degree, Information Systems Technologies
George Mason University 1997 — 2001
Bachelors of Science, Decision Sciences and Management of Information Systems
Securing O365
The Sequoia Project August 2015 - Present
The Advisory Board Company September 2013 - August 2015
Simplexity January 2012 - September 2013
Simplexity February 2009 - January 2012
American Apparel & Footwear Association May 2007 - February 2009
Growth Options for the 21st Century September 2006 - May 2007
AAA Mid-Atlantic January 2006 - September 2006
David Poisson For Delegate 2005 - 2005
John Kerry for President 2003 - 2004
Office of the Governor, State of Iowa 2001 - 2002
Skills
Copywriting, E-commerce, Web Marketing, Social Media Marketing, Online Advertising, Event Planning, Social Networking, Marketing Communications, Public Speaking, Editing, Blogging, Strategy, Facebook, Content Development, SMO, Online Marketing, Cross-functional Team..., Editorial, Advertising, Web Analytics, Management, User Experience, Product Management, Strategic Communications, SEO copywriting, Newsletters, Email Marketing, Brand Awareness, Digital Marketing, Strategic Partnerships, Brand Development, SEO, Marketing, Leadership, Product Marketing, E-commerce SEO, New Media, Social Media, Public Relations, Strategic Planning, Media Relations, SEM, Marketing Strategy
Education
Drake University 2000 — 2004
B.A.
AAA Mid-Atlantic August 2011 - Present
AAA Mid-Atlantic August 2011 - January 2014
Skills
Customer Retention, Customer Satisfaction, Sales, Customer Experience, Data Entry, Microsoft Excel, Microsoft Office, Microsoft Word, Supervisory Skills, Management, Order Processing, Outlook, Call Centers, Team Building, Training, Leadership, Customer Service, Time Management
Education
East Carolina University 2007 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
United States Pharmacopeia August 2006 - Present
Fairfax Little League November 2009 - November 2012
Target March 2005 - August 2006
Stewart Title July 2003 - July 2004
Primus Telecommunications Group, Inc. January 2000 - July 2003
AAA Mid-Atlantic January 1993 - January 2000
Skills
Pharmaceutical Industry, Team Leadership, Business Process..., Leadership, Public Relations, Procurement, Coaching, Process Improvement, Vendor Management, Strategy, Strategic Planning, Program Management, Team Building, Budgets, Project Management, Telecommunications, Cross-functional Team..., System Administration, Customer Service, Management, Microsoft Office, Change Management, Sales Operations, Analysis, Troubleshooting, Business Planning, Account Management
Education
George Mason University 1988 — 1991
BS, Economics
Buyer January 2015 - Present
SHI International Corp. May 2012 - Present
Merrill Lynch December 2011 - Present
AAA Mid-Atlantic May 2009 - August 2009
AAA Travel and Insurance May 2008 - August 2008
Education
Fairleigh Dickinson University 2006 — 2010
Bachelor of Science, Business
Anne Arundel County Workforce Development January 2013 - Present
AAA Mid-Atlantic October 2011 - April 2012
The Cruise Web, Inc.; Globe Travel International (part time) September 2004 - August 2010
ProCom 2002 - 2004
Prince George's Community College 1980 - 1985
Skills
Training, Travel Management, Travel Planning, Vacation, Tourism, Job Development, Customer Service, Client Retention, Sales, Marketing, Leadership, Persuasion, Active Listening, Event Planning, Communication, Building Relationships, Customer Satisfaction, Cold Calling, Human Resources
Education
Covenant College
Bachelor's degree, Music Education
AAA Mid-Atlantic January 2011 - Present
Liberty Travel October 1995 - May 2007
Skills
Honeymoons, Cruises, Leisure Travel, Travel Planning, Vacation, Customer Satisfaction, Customer Service, Call Center, Sales, Leisure, Tourism
Education
Delaware Technical and Community College-Stanton-Wilmington 1994 — 1995
certificate, Tourism and Travel Services Management
Harcum College 1991 — 1993
Zoology/Animal Biology
EMSI June 2009 - Present
Quest Diagnostics March 2008 - June 2009
LSG Sky Chefs November 2006 - February 2008
Dianna C. Falkowitz, M.D. July 2005 - November 2006
Eckerd 2004 - 2005
NCO Financial Systems 2002 - 2004
AAA Mid-Atlantic 2000 - 2001
Skills
Medical Terminology, Vital Signs, Hematology, blood chemistry, Urinalysis, Phlebotomy, EKG, basic pharmacology, Microsoft Office
Education
CHI institute 2003 — 2005
Diploma, Phlebotomy
Community College of Philadelphia 2001 — 2001
CSAA Insurance Group June 2011 - Present
AAA Mid-Atlantic Insurance Group May 2008 - June 2011
AAA Mid-Atlantic Isurance Group May 2007 - May 2008
AAA Mid-Atlantic June 2003 - May 2007
AAA Mid-Atlantic May 1999 - June 2003
Skills
Analysis, Data Analysis, Process Improvement, Presentation Development, Account Reconciliation, Financial Analysis, Microsoft Excel, Databases, PowerPoint, Essbase, Accounting, Property & Casualty..., Employee Recognition, Sales Compensation, Award Programs, Customer Service, Risk Management, Access, Leadership
Education
Strayer University 2009 — 2011
Master, Business Administration
Strayer University 2007 — 2008
Bachelors of Science, Accounting
Community College of Philadelphia 2006 — 2006
Business
Temple University 2003 — 2005
Psychology
Harvey W. Hottel inc 1992 - Present
Retail locations July 1985 - August 1992
AAA Mid-Atlantic June 1981 - June 1985
Skills
Energy Audits, Air Conditioning, Energy Efficiency, Energy Conservation, Management, LEED, Program Management, HVAC, Plumbing, Contract Negotiation, HVAC Controls, MEP, Renewable Energy, Construction, Operations Management, Cooling Water, Refrigeration
Education
West Virginia University 1982 — 1985
Business Management/Industrial relations
George Mason University
SPRING HILL REAL ESTATE June 2013 - Present
SPRING HILL REAL ESTATE June 2013 - Present
AAA Mid-Atlantic June 1986 - May 1990
Prudential Financial March 1978 - October 1985
Skills
Buyer Representation, Short Sales, Relocation, Foreclosures, Investors, Investment Properties, Real Estate Investment, Residential, Real Estate, First Time Home Buyers, Sellers, First Time Buyers, Listings, Investments, Resale, Single Family Homes, Condos, Move Up Buyers, Relocations, Seniors, Referrals, REO, Luxury, New Home Sales, Residential Homes, Townhomes, Real Estate Transactions, Resellers, e-PRO, SFR, Property, ABR, Relocation Buyers, National Association of..., New Homes, Real Property, Buyers, Vacation Homes
Education
Colorado State University-Pueblo 1972 — 1975
BACHELOR OF SCIENCE, Behavioral Sciences
Temple University
None, Sociology
Piasecki Aircraft Corporation May 2013 - Present
United States Marine Corps April 2004 - February 2010
AAA Mid-Atlantic June 2001 - October 2001
Skills
Military Operations, Military Experience
Education
Drexel University 2011 — 2014
Bachelor of Science (B.S.), Mechanical Engineering Technology, Senior
Delaware County Community College 2010 — 2011
Associate of Arts (A.A.), Liberal Arts
St. Philips Community College 2009 — 2010
Liberal Arts
U.S. Army Ordnance Center and School 2004 — 2005
Electro-Optics, lasers, and various anti-tank missile systems
Slashdot Media January 2015 - Present
AAA Mid-Atlantic April 2014 - Present
Shining Media Design Studios 2010 - January 2015
United Business Media, PR Newswire 2008 - 2010
Schering-Plough 2001 - 2007
Alpha Technologies, Inc. 1998 - 2001
Advanced Video Services, Inc. 1989 - 1998
Skills
Blogging, SEO, Online Advertising, CRM, Training, HTML, Team Leadership, Product Management, Integrated Marketing, SaaS, Management, Business Development, Mobile Devices, Social Media, Digital Marketing, Marketing, Mobile Marketing, Leadership, .NET, SQL, Digital Strategy, Agile Project Management, Flash, Account Management, User Experience, Marketing Strategy, Cross-functional Team..., Corporate Communications, Mobile Applications, Technical Account..., Technical & Sales..., Project Team Leadership, Executive Relationships, Microsoft Office &..., Blogs, Mentoring, Adobe Photoshop & other..., Apple Products &...
Education
University of Massachusetts, Amherst
Computer Graphics, Computer Systems Engineering
Eckerd College
Leadership Development Program
AAA Mid-Atlantic 2014 - Present
Office of the Governor - State of Delaware February 2010 - February 2014
Wilmington University 2007 - 2014
AAA Mid-Atlantic July 2004 - February 2010
Archdiocese of Philadelphia December 1997 - July 2004
FOX News Philadelphia 1992 - 1997
First State News, TCI Cablevision 1988 - 1993
WILM Newsradio 1982 - 1988
Skills
AP Style, Blogging, Coaching, Communication Training, Community Development, Community Outreach, Copy Editing, Copywriting, Corporate Communications, Creative Writing, Crisis Communications, Crisis Management, Editing, Event Management, Leadership, Leadership Development, Event Planning, Facebook, Fundraising, Government, Grant Writing, Higher Education, Internal Communications, Journalism, Marketing, Marketing Communications, Media Relations, Newsletters, Non-profits, Nonprofits, Organizational..., Policy, Policy Analysis, Press Releases, Program Development, Program Management, Public Policy, Public Relations, Public Speaking, Publications, Publicity, Research, Social Media, Social Media Marketing, Social Networking, Speech Writing, Staff Development, Strategic Communications, Strategic Planning, Teaching
Education
Endicott College
Bachelor’s Degree, Radio - TV Communication
Wilmington University
Master’s Degree, Organizational Leadership
AAA Mid-Atlantic September 2012 - Present
AAA NCNU Insurance Exchange January 2001 - November 2012
Blackwell’s Inc, May 1998 - January 2001
AAA South Jersey October 1996 - November 1997
The Green Tree Group Insurance Companies August 1990 - September 1996
AAA Mid-Atlantic January 1977 - August 1990
Skills
Statutory Reporting, Staff Supervision, Budgeting, Excel, Peoplesoft General..., Sungard systems..., Wings, Freedom, The..., Reinsurance, Financial Reporting, Compliance, Analysis
Education
Drexel University - College of Business and Administration 1978 — 1983
BS Bus Admin, Accounting
Dwell Chicago Inc. June 2013 - Present
AAA Mid-Atlantic October 2011 - May 2012
Eastern Mountain Sports July 2011 - March 2012
Skills
Volunteer Management, Event Planning, Non-profits, Community Outreach, Fundraising, Inside Sales, Customer Service
Education
Wilmington College 2011 — 2014
Bachelor's degree, Business Administration and Management, General
Delaware Technical and Community College-Stanton-Wilmington 2006 — 2010
Associate's degree, Office Management and Supervision
Citi August 2015 - Present
Volunteer April 2014 - Present
Frist Data August 2011 - April 2014
Merkle Response Services February 2011 - September 2011
UnitedHealthcare November 2006 - December 2010
AAA Mid-Atlantic July 2003 - September 2006
Monarch Your PC1Source LLC January 2002 - July 2005
Skills
Training, Troubleshooting, Customer Service, Teamwork, Telephone Skills, Research, Spreadsheets, Web Design, Access, Data Entry, Software Documentation, Microsoft Word, Call Centers, Sales, Team Building, Customer Satisfaction, Strategic Planning, Inventory Management, Leadership, Outlook, Microsoft Excel, Social Networking
Education
Columbia Southern University 2011 — 2013
Associate of Science (A.S.), Business, 3.50
Ecole Secondaire Catholique l’Héritage 1986 — 1990
High Schooll Diploma
barclaycard July 2013 - Present
AAA Mid-Atlantic December 2009 - July 2013
AAA Mid-Atlantic July 2007 - December 2009
AAA Mid-Atlantic July 2006 - July 2007
Skills
Access, Analysis, Forecasting, Budgets, Management, Accounts Payable, Accounting, Account Reconciliation, Auditing, Invoicing, Microsoft Excel, Outlook, Customer Service, Human Resources, Leadership, Microsoft Office, Strategic Planning, Team Building, Time Management, Variance Analysis
Education
Goldey Beacom College 2012 — 2015
Bachelor's degree, Accounting & Information Systems
Delaware Technical and Community College-Stanton-Wilmington 2005 — 2012
Associate's degree, Accounting
Grunley Construction May 2009 - Present
Clark Construction January 2007 - February 2009
Glen Construction Company December 2004 - January 2007
AAA Mid-Atlantic May 2004 - November 2004
AAA Michigan September 2002 - April 2004
Skills
Customer Service, Microsoft Office, Customer Relations, Excel, Word, Contract Management, Microsoft Word, Microsoft Excel
Education
Ferris State University 1997 — 2002
Bachelor of Science, Marketing
AAA Mid-Atlantic April 2014 - Present
AAA Mid-Atlantic April 2009 - Present
Lexus January 1989 - January 2000
Jaguar January 1989 - January 2000
Skills
Insurance, Call Center, Process Improvement, Microsoft Office, Leadership, Vendor Management, Coaching, Analytics, Microsoft Excel, Outlook, Marketing, PowerPoint, Customer Service, Call Centers, Visio, Business Analysis, Management, Training, Access, Forecasting, Analysis, Team Leadership, Banking, Marketing Strategy, Data Analysis, Risk Management, Project Management, Account Management, Operations Management, Microsoft Word, Time Management, Program Management, CRM, Performance Management, Customer Retention, Change Management, Financial Analysis, Strategy, Sales, Business Development, New Business Development, Sales Management, Contract Negotiation, Recruiting, Negotiation, Market Research, Cross-functional Team..., Strategic Planning, Team Building, Customer Satisfaction
Education
.......
Fordham University
Political Science and Government - Finance and Economics
Pace University-Pleasantville/Briarcliff Campus
Finance and Accounting
State University of New York at Albany
BS, Political Science and Finance
CNA Insurance April 2014 - Present
Venture Programs February 2013 - April 2014
NSM Insurance Group August 2011 - November 2012
ACE Group June 2006 - August 2011
AAA Mid-Atlantic March 2005 - June 2006
Erie Insurance Group February 2004 - February 2005
Erie Insurance Group 2001 - 2004
Skills
Property & Casualty..., Insurance, Commercial Insurance, Casualty, Underwriting, Commercial Master..., Multi-national Insurance, Management, Risk Management, Leadership, Liability, Financial Risk, General Insurance, Brokers, Commercial Lines
Education
Gannon University 1996 — 2001
BA, Risk Management & Insurance
Gannon University 1996 — 2001
Bachelor's degree, Business Administration and Management, General
Penn Trafford 1991 — 1995
AAA Mid-Atlantic September 2009 - Present
AAA Mid-Atlantic August 1991 - September 2009
Reliance Insurance Comapny June 1984 - August 1991
Skills
Property & Casualty..., Insurance, General Insurance, Underwriting, Casualty, Analytics, Commercial Insurance, Legal Liability, Liability, Reinsurance, Umbrella Insurance, Health Insurance, Claims Management, Litigation Management, Commercial Lines, Team Building, Call Centers, Claim, Professional Liability, Life Insurance, Term Life Insurance, Universal Life, Workers Compensation, Brokers, Leadership, Employee Benefits, Whole Life, Fixed Annuities, Disability Insurance, Long-term Care, Customer Retention
Education
Drexel University 1974 — 1979
BS Mathematics, Mathematics
AAA Mid-Atlantic March 2015 - Present
AAA Mid-Atlantic April 2014 - March 2015
Conde' Nast Publications May 2008 - April 2014
Conde Nast May 2008 - March 2010
Numeric Analytics October 2007 - February 2008
Anderson Homes April 2007 - October 2007
Avenue A Razerfish March 2005 - September 2005
Skills
Email Marketing, Direct Mail, Database Marketing, Direct Marketing, Analytics, Online Marketing, Integrated Marketing, Marketing, Digital Marketing, Social Media Marketing, Advertising, Online Advertising
Education
Wilmington University 2010 — 2011
MBA, Organizational Leadership, 3.6
SAS Institute
Enterprise Miner
Drexel University
BSBA, Marketing
Drexel University
SAS Institute
SAS programming 1 & 2 certificate
McNeil Consumer Healthcare September 2015 - Present
G&W Laboratories March 2015 - September 2015
Teva Pharmaceuticals October 2013 - March 2015
Teva Pharmaceuticals August 2012 - October 2013
Teva Pharmaceuticals January 2012 - August 2012
Teva Pharmaceuticals October 2010 - January 2012
RMW Construction May 2009 - October 2010
AAA Mid-Atlantic December 2007 - November 2008
Skills
Teamwork, Leadership, Sop, GMP, Pharmaceutical..., Logistics, Documentations, Change Management, Adaptability, Team Building, Employee Training, Sales Operations, Batch Records, FDA, Pharmaceutical Industry, SOP, Quality Control, CAPA
Education
Delaware Valley University
Bachelor's Degree, Business Administration and Management, General
Delaware Valley University
Associate of Science (A.S.), Business Administration and Management, General
Pennridge High
AAA Mid-Atlantic August 2014 - Present
Sears Holdings Corporation December 2006 - Present
Education
Fairleigh Dickinson University 1982 — 1986
Communication and Media Studies
Chesterfield County Public Schools September 1996 - Present
John Tyler Community College September 2004 - Present
Plexus Worldwide, Inc. September 2013 - Present
AAA Mid-Atlantic July 1990 - April 1995
Browder, Russell, Morris, & Butcher May 1982 - May 1984
National Claims Service September 1978 - September 1980
Skills
Office Administration, Training & Development, Software Training, People Skills, Teaching, Education, Office Management, Classroom Instruction, Classroom, Hands-on Training, Educational Technology, Curriculum Development, Classroom Management, Microsoft Office, Career Education, Instructional Technology, Lesson Planning, Educational Leadership, Instructional Design, Curriculum Design, Customer Service, Employee Training, Public Speaking
Education
Eastern Illinois University 1975 — 1978
Bachelor, Business Education
Eastridge High School 1971 — 1975
Allstate Insurance Company October 2014 - Present
AAA Mid-Atlantic April 2014 - July 2014
Allstate Insurance Company July 1993 - July 2013
Allstate Insurance Company May 1987 - July 1993
Skills
Customer Support, Project Management, Employee Training, Technical Writing, Editing, Communication, Call Centers, Investigation, Triage, User Acceptance Testing, Catastophe Claims Calls, Property & Casualty..., Implementation of..., Rating Insurance..., Collaborative Problem..., Functional Testing
Education
Fullerton College 1987 — 1989
Associate’s Degree, Liberal Arts and Sciences/Liberal Studies
Baylin Management Consultant January 2007 - Present
AAA Mid Atlantic 2003 - 2006
Cigna Corporation 1972 - 2002
Education
Drexel University 1967 — 1972
B.A., Psychology and Social Sciences
AAA Mid-Atlantic May 1999 - Present
Skills
Art, Painting, Fine Art, Drawing, Illustration, Mixed Media, Microsoft Office, Illustrator
Education
Community College of Philadelphia 1996 — 2000
Kutztown University of Pennsylvania 1995 — 1996
AAA Club Partners, Inc. December 2012 - Present
AAA Mid-Atlantic March 2010 - December 2012
AAA Mid-Atlantic Inc. May 2004 - March 2010
AAA Mid-Atlantic Insurance Group January 1996 - May 2004
CIGNA Corp September 1990 - January 1996
The Insurance Federation of Pennsylvania June 1986 - September 1990
Education
The London School of Economics and Political Science (LSE) 1975 — 1976
M.Sc., Urban Planning
Pennsylvania State University, The Dickinson School of Law 1970 — 1973
J.D.
Saint Joseph's University 1966 — 1970
A. B., Political Science
Bank of America September 2007 - Present
Diamond Technologies February 2007 - September 2007
AAA Mid-Atlantic May 2006 - September 2006
Computer Aid, Inc. August 1989 - May 2006
Skills
Business Analysis, Software Project..., Process Improvement, Vendor Management, SDLC, Requirements Analysis, Project Management, Requirements Gathering, Banking, Leadership, IT Strategy, Business Process..., PMO, Business Process, Risk Management, Digital Marketing
Education
Drexel University 1984 — 1989
Bachelor of Science`, Business Administration
Keystone Property Group April 2014 - Present
Gramercy Capital Corporation April 2008 - April 2014
American Financial Realty Trust September 2007 - March 2008
Broder Bros., Co. May 2007 - September 2007
Hay Group November 2004 - May 2007
AAA Mid-Atlantic April 2000 - January 2004
Skills
Financial Analysis, Financial Reporting, Microsoft Excel, General Ledger, Microsoft Office, Accounts Payable, JD Edwards, Microsoft Word, Financial Accounting, Accounts Receivable, Fixed Assets, Journal Entries, Accounting, Account Reconciliation
Education
La Salle University 2013 — 2015
Master of Science (MS), Economic Crime and Forensics, 3.8
La Salle University 2009 — 2010
Certificate in Fraud And Forensic Accounting, Accounting
Drexel University 2000 — 2003
Bachelor of Science, Accounting
Peirce College 1997 — 2000
Associate's degree, Accounting
Central High School 1990 — 1994
Diploma
AAA Mid-Atlantic 1995 - 2008
Education
East Stroudsburg University of Pennsylvania 1991 — 1996
ACE USA October 2007 - Present
ACE USA June 2006 - October 2007
AAA Mid-Atlantic February 2005 - June 2006
Erie Insurance Group March 2004 - February 2005
Erie Insurance Group May 2001 - March 2004
Education
Gannon University 1996 — 2001
BA, Risk Management
Gannon University 1996 — 2001
BA, Business Administration
United States Air Force September 2014 - Present
AAA Mid-Atlantic May 2005 - September 2014
Things Remembered, Inc. November 2013 - December 2013
AAA Mid-Atlantic September 2010 - December 2010
MCTV 26 January 2007 - May 2008
MCTV 26 September 2004 - May 2008
MCTV 26 September 2007 - December 2007
Skills
Television, Broadcast, Writing, Editing, Production, Social Media, Media Relations, Event Management, Email Marketing, Social Media Marketing, Marketing, Social Networking, Newsletters, SEO, Photoshop, Facebook, Customer Service, Final Cut Pro, Video, Advertising
Education
Rider University 2010 — 2011
Bachelor of Arts, Broadcasting, 3.45
Emerson College 2008 — 2009
Broadcasting
Mercer County Community College 2004 — 2008
Associates in Broadcast Television, Broadcasting
AAA Mid-Atlantic April 1996 - Present
Skills
Customer Service, Customer Satisfaction, Call Centers, Team Building, Microsoft Office, Outlook, Microsoft Word, Sales, Microsoft Excel, Data Entry
Education
Community College of Philadelphia
Source 4 Teachers February 2013 - Present
AAA Mid-Atlantic September 1997 - November 2012
AAA Mid-Atlantic September 1997 - June 2003
Skills
Business Analysis, Microsoft SQL Server, SQL, SDLC, Requirements Analysis, Software Development, Visio, XML, SharePoint, HTML, Databases, Access, Training, Testing
Education
Princeton University 1968 — 1972
BA, Environmental Science
Fairleigh Dickinson University
------- January 2011 - Present
Full Sail Real World Education 2007 - August 2009
The Daily Buzz January 2009 - March 2009
AAA Mid-Atlantic July 2005 - May 2007
Skills
UV mapping, Texturing, Rigging, Animation, Lighting, Computer Graphics, Shading, Modeling, 3D, 3D Modeling, Zbrush, Maya, Computer Animation, Mudbox, Unreal Editor, Nuke, Unreal Engine 3, Character Animation, Compositing, Photoshop, Rendering, After Effects
Education
Full Sail University 2007 — 2009
Paul M. Hodgson VoTech High School 2000 — 2004
Diploma, Plumbing
Keller Williams August 2015 - Present
Rock and Bone Expeditions August 2015 - Present
Bottino Allstate Financial September 2010 - Present
ERA Douglass Realtors January 2008 - Present
Consumer First Insurance September 2002 - March 2003
RiverVale Department of Public Works September 2000 - September 2001
Kemper Insurance January 1999 - December 2000
AAA Mid-Atlantic January 1997 - December 1998
Home State Insurance Companies June 1993 - December 1996
Skills
Sellers, Leases, Real Estate, First Time Home Buyers, Investment Properties, Property Management, Foreclosures, Relocation, Rentals, Buyer Representation, REO, Short Sales, Selling, Home, Real Estate Transactions, Senior Real Estate, Seniors, Brokerage, Residential Homes, ABR
Education
University of Maryland College Park 1989 — 1991
Business Administration
Delaware State University 1988 — 1989
Business Administration
State University of New York at Delhi 1986 — 1988
AAS, Business Administration
AAA Mid-Atlantic June 2015 - Present
AAA Mid-Atlantic March 2012 - Present
Accenture Services Pvt. Ltd. August 2010 - September 2011
Birlasoft (India) Limited June 2006 - August 2010
Skills
PL/SQL, Oracle, SQL, Siebel, SSO, Crystal Reports, Siebel 7.x, Corporate Finance, Enterprise Analysis, Requirements Management, Membership Systems, Pharmaceutical Industry, F5 BigIP, LDAP Administration, Solution Validation and..., Solaris, Data Analysis, Business Process..., Telecommunications, Perl Automation, Reporting & Analysis, SAS
Education
Devi Ahilya Vishwavidyalaya 2002 — 2006
B.E., Computers
AAA Mid-Atlantic August 2011 - Present
RE/Max Realty 9 December 2007 - August 2011
Weichert, Realtors - Freehold August 2004 - December 2007
Education
Corning Community College 1979 — 1981
AAS, Paralegal
AAA Mid-Atlantic March 2010 - Present
Quality Travel Services September 2008 - March 2010
AAA Mid-Atlantic January 2007 - September 2008
AAA Mid-Atlantic February 2005 - January 2007
Panera Bread Company July 2004 - January 2005
Atlanta Bread Company September 2003 - June 2004
Atlanta Bread Company January 2002 - May 2003
Education
Virginia Polytechnic Institute and State University - Pamplin College of Business 2004 — 2006
MBA, Hospitality and Tourism
Florida State University 1998 — 2002
Bachelor of Science, Marketing, Management
AAA Mid-Atlantic April 2015 - Present
UHS July 2008 - July 2010
US Navy December 1996 - February 2002
Skills
Non-profits, Customer Service, Employee Relations, Public Speaking, Nonprofits, Microsoft Excel
Education
Thomas Edison State College
Bachelor's Degree, Managament
Excelsior College
Associate's Degree, Business Administration and Management, General
Roman Catholic High School 1987 — 1991
Diploma
AAA Mid-Atlantic January 2015 - Present
The Koncordia Group, a division of Marketing Associates 2003 - December 2014
A2Z Communications April 2000 - April 2003
Schiffer Publishing February 1997 - April 2000
Skills
Concept Development, Art Direction, Creative Direction, Corporate Identity, Adobe Creative Suite, Brochures, Direct Mail, Typography, Advertising, Marketing Communications, Packaging, Image Manipulation, Mac, Corporate Branding, QuarkXPress
Education
Connecticut College 1986 — 1990
BA, Art, Photography, Anthropology
AAA Mid Atlantic June 2010 - Present
AAA Mid-Atlantic June 2000 - June 2010
Skills
Team Building, Retail, Strategic Planning, Leadership, Merchandising, Sales, Contract Negotiation, Travel Management, Customer Service, Marketing, Operations Management, Analytics
Education
Community College of Philadelphia
CBIZ Insurance Services, Inc February 2014 - Present
AAA Mid-Atlantic August 2012 - February 2014
James C. Feeny February 2009 - August 2012
Kramer-Warner Assocs February 2009 - August 2012
Liberty Belle Volleyball Club 2007 - 2011
Wausau Signature Agency August 2008 - February 2009
UnionOne Group January 2005 - August 2008
HRH December 1998 - January 2005
Hilb, Rogal & Hobbs (Willis) January 1998 - January 2005
Vanguard 1992 - 2005
Skills
D&O, Workers Compensation, Insurance, Professional Liability, Commercial Insurance, Property & Casualty..., Casualty, Coaching, Liability, Public Speaking, Team Building, Sales Management, New Business Development, Sales, Brokers, Disability Insurance, Account Management, General Insurance, Commercial Lines, Long-term Care, Claims Management, Management, Legal Liability, Strategic Planning, Umbrella Insurance, Reinsurance, Customer Service, Microsoft Excel, Team Leadership, Claim, Life Insurance, Marketing, Term Life Insurance, Risk Management, Employee Benefits, Small Business, Captives, Underwriting, Analysis, Employment Practices..., Financial Risk, Negotiation, Training, Health Insurance, Claim Investigation, Fixed Annuities, Excess, Accident, Program Management, Homeowners
Education
DeSales University 1973 — 1977
BA, History
DeSales University 1973 — 1977
BA, History
The Arc Northern Chesapeake Region November 2012 - Present
Harford County Park and Recreation Therapeutic Program December 2011 - Present
Rich Rice's Blues in the Night Orchestra June 2011 - Present
Saturday...the band! October 1999 - Present
John Archer School August 2011 - November 2012
AAA Mid-Atlantic May 2010 - July 2011
SafeNet February 2009 - June 2009
Customer Care Concepts, LLC September 2007 - June 2009
Jo Ann Stores June 2008 - February 2009
The Leukemia & Lymphoma Society April 2006 - August 2007
Skills
Vocalist, Marketing Communications, Community Outreach, Fundraising, Social Media, Event Planning, Non-profits, Public Relations, Public Speaking, Volunteer Management, Event Management, Nonprofits, Customer Service, Leadership
Education
Community College of Baltimore
mental health
Essex Community College
Mass Communications
The Johns Hopkins University
Liberal Arts
University of Phoenix
Communications
AAA Mid-Atlantic December 1988 - Present
AAA Mid-Atlantic November 1988 - Present
AIG November 1986 - November 1988
Skills
Sales, Insurance, Customer Satisfaction, Call Centers, Sales Management, Team Building, Account Management, Marketing, Customer Retention, Strategic Planning, Outlook, Microsoft Office, Leadership, Microsoft Excel, Coaching, Microsoft Word, Marketing Strategy, Management, New Business Development, Training
Education
Delaware Technical and Community College-Stanton-Wilmington
Armed Services Inc. May 2013 - Present
Capital One August 2012 - March 2013
AAA Mid Atlantic July 2011 - August 2012
SCFoster I Staffing with a Conscience December 2011 - June 2012
Skills
Microsoft Office, Talent Acquisition, Administrative Support, Business Planning, Business Analysis, Contract Recruitment, Market Research, Customer Service, Customer Satisfaction, MS Office Suite, Online Marketing, Recruiting, Onboarding, Administrative..., Leadership, Management, Telecommunications, Sales, Team Leadership, Networking
Education
Delaware State University 2002 — 2007
Bachelors of Science, 2007, Marketing and Management
PerformCare July 2014 - Present
CBHNP PerformCare an Amerihealth Mercy Company April 2010 - July 2014
AAA Mid-Atlantic May 2008 - April 2010
Capital Blue Cross 2007 - 2008
Skills
Insurance, Microsoft Office
Education
Elizabethtown College 2005 — 2008
BS, Actuarial Science
AAA Mid-Atlantic September 2013 - Present
AAA Mid-Atlantic July 2008 - January 2012
Education
East Carolina University - College of Business 1994 — 1996
Master of Business Administration
East Carolina University - College of Business 1985 — 1989
Bachelor of Science, Business Administration
AAA Mid-Atlantic March 1999 - April 2015
Harleysville Insurance May 1972 - December 1998
Skills
Software Development, Vendor Management, SDLC, Leadership, Integration, Business Analysis, Strategic Planning, Process Improvement, Business Intelligence, CRM, Customer Service, IT Management, Project Management, Management, PMP, Visio, Microsoft SQL Server, Team Leadership, SharePoint, Agile Methodologies, Team Building, Program Management, Enterprise Architecture, Requirements Analysis, Databases, Data Warehousing, Software Project..., IT Strategy, Web Development, Web Services, Communication, Social Services
Education
DeSales University
Master, Information System
Bloomingdale's August 2015 - Present
Human Resources May 2014 - Present
Erickson Living May 2013 - April 2014
Stay at home mom July 2011 - May 2013
The Home Depot April 2006 - July 2011
Central Parking System June 1998 - May 2006
Philadelphia Housing Authority 2005 - 2006
AAA Mid Atlantic 1993 - 1998
Foot Locker/Woolworth Corp 1989 - 1998
Skills
Recruiting, Human Resources, Benefits Administration, Performance Management, Merchandising, Employee Benefits, Store Management, Leadership, New Hire Orientations, Payroll, Interviews, Training, Management, Personnel Management, Deferred Compensation, Succession Planning, Customer Service, Employee Relations
Education
Geneva College 2000 — 2003
BS, Human Resources Management
Temple University 1991 — 1993
Management
United States Department of Defense March 2015 - Present
Quander Road Ministries January 2010 - Present
McEwan & Associates January 1990 - March 2015
ChillTech Building Controls February 2004 - May 2007
Erol's Computer & Internet September 1992 - August 1994
AAA Mid-Atlantic January 1987 - January 1990
Skills
Cloud Computing, Network Security, Virtualization, Active Directory, System Administration, Vendor Management, Microsoft Exchange, Project Management, Information Security, Management, Strategic Planning, Network Design, Leadership, CISSP, Network Architecture, Security, Networking, Vulnerability Assessment, Integration, IT Management, Information Technology, Disaster Recovery, Information Security..., TCP/IP
Education
Western Governors University 2012 — 2013
Bachelor's Degree, Information Technology, Network Administration
George Mason University 1984 — 1987
Amtrak August 1999 - Present
AAA Mid-Atlantic November 1992 - August 1999
Skills
Rail, Dispatching, Transportation, Crisis Communications, Typesetting, Customer Service, Phone Skills
Education
Delaware State University 1977 — 1978
at Glacier Garlock Bearing September 2004 - July 2012
at Kelstar International September 2002 - September 2004
AAA Mid-Atlantic March 2002 - September 2002
Skills
Maintenance & Repair, Electricians, Troubleshooting, Nuclear, Turbines, Power Plants, Boilers, Steam, Gas Turbines, Supervisory Skills, Quality Control, Electric Power, Maintenance Management, Electricity, Electrical Safety, Preventive Maintenance, Energy, PLC, Instrumentation, Generators, Factory, Commissioning, Reactor, Inspection, Calibration, Steam Turbines, Power Generation, Power Distribution, Nuclear Engineering, High Voltage, Plant Maintenance, Valves, DCS, Plant Operations
Education
Excelsior College 2011 — 2014
Associate's degree, Electrical/Mechanical Engineering
Salem Community College. 2009 — 2011
A.A.S, Nuclear Energy Technology
Professional Career Development Institute
Degree, Electrician
Mary Kay Cosmetics May 2014 - Present
AAA Mid-Atlantic November 2014 - May 2015
Raymour & Flanigan Furniture June 2014 - November 2014
Comcast Cable March 2008 - February 2014
Discover Financial Services February 1996 - February 2007
Skills
Call Centers, Telecommunications, Team Building, Account Management, Broadband, DOCSIS, Microsoft Excel, Customer Satisfaction, Outlook, Coaching, Business Intelligence, Access, Direct Sales, Marketing, Troubleshooting, Sales, Data Entry, Microsoft Word, Typing, Training, Team Leadership, Time Management, 10 Key, Healthcare, Microsoft Office, Customer Service, PowerPoint, Telephone Skills, Teamwork, Loss Prevention, Lotus Notes
Education
Delaware Technical and Community College-Stanton-Wilmington 1991 — 1993
Associate's degree, Medical Office Assistant
Educational Testing Services January 2015 - May 2015
Wolters Kluwer Health Company February 2013 - November 2014
KGB Inc. December 2011 - August 2012
AAA Mid-Atlantic June 1986 - August 2011
John Alden Life Insurance Company March 1984 - May 1986
General Development Company June 1982 - March 1984
Food Fair Incorporated May 1979 - June 1982
Skills
Cash Flow Forecasting, Financial Analysis, Forecasting, Financial Reporting, Accounts Payable, Managerial Finance, Treasury Management, Accounting, Budgets, Insurance, Banking, Banking Relationships, Credit, Finance, Treasury, Process Improvement, Working Capital..., Cash Management, Liquidity Management, Negotiation, Leadership, Management, Cash Flow, Internal Controls, Corporate Finance
Education
Drexel University 1975 — 1979
B.S, Finance
Abington High School
Drexel University
Bachelor of Science (BS), Business Administration and Management, General
JPMorgan Chase & Co. May 2013 - Present
Best Buy November 2008 - November 2013
AAA Mid-Atlantic June 2012 - May 2013
Skills
Detail Oriented, Ability to Multi-task, Professionalism, Oral Presentation Skills, Microsoft Office, Self-Starter, Desire to Achieve, Strong Initiative, Composure, Goal Seek, Research, Data Entry, Problem Solving, Communication, Data Analysis
Education
Delaware State University 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
BDP International August 2015 - Present
Ernst & Young September 2012 - August 2015
Dow Chemical May 2011 - August 2012
GlaxoSmithKline August 2008 - March 2009
GlaxoSmithKline May 2007 - August 2008
Kimmel Center, Inc. May 2006 - April 2007
AAA Mid-Atlantic October 2002 - May 2006
Philadelphia Phillies 1993 - 2003
AAA Mid-Atlantic September 1999 - October 2002
GlaxoSmithKline September 1997 - September 1999
Skills
Event Planning, Administrative..., Team Building, Budgets, Outlook, Public Relations, Newsletters, PowerPoint, Microsoft Office, Event Management, Human Resources, Insurance, Marketing, Microsoft Word, Program Management, Time Management, Administrative..., Customer Service, Leadership
Education
Community College of Philadelphia 1994 — 1996
Associates Degree, Marketing
The Bancorp April 2015 - Present
The Bancorp April 2014 - Present
AAA Mid Atlantic October 2006 - April 2014
Apple Vacations March 2004 - October 2006
Quaker Foods June 2002 - March 2004
David's Bridal 1998 - 2000
Nova Care Employee Services January 1994 - January 1998
National Environmental Remediation, Inc January 1984 - January 1994
Skills
ADP Payroll, Payroll, Accounts Payable, Account Reconciliation, HRIS
Education
Delaware County Community College
Interboro High School
Widener College
Widener University
Cyberdesigns.io - Freelance Full-Stack Developer June 2015 - Present
Axxis - An OPIS Company April 2013 - March 2015
Motionsoft April 2012 - April 2013
AAA Mid-Atlantic August 2010 - March 2011
Macy's May 2008 - June 2009
Maryland Technology Assistance Program 2009 - 2009
Skills
HTML, CSS, Troubleshooting, JavaScript, Microsoft Office, Ruby on Rails, Microsoft Excel, Ruby, Software & Hardware..., Windows 7, Data Analysis, PowerPoint, Implementation..., Customer Service, Client Delivery, Analysis, CRM, Computer Software..., Microsoft Word, Training, Problem Solving, Customer Satisfaction, Outlook, Customer-focused, SharePoint, Information Technology, Cyber-security, Meteor, Cyber Defense, InDesign, Illustrator, ActiveRecord, Backbone.js, Cybercrime, Auditing, Foundations, Photoshop, AngularJS, MongoDB, Active Directory, Node.js, Express.js, Gulp
Education
Codementors 2015 — 2016
Software & Web Development
General Assembly 2015 — 2015
WDI - Graduate, Web Design
University of Maryland University College 2012 — 2014
Master's Degree, Cybersecurity
Towson University 2006 — 2010
Bachelor of Science, Sociology and Psychology, 3.1
AAA Northern California, Nevada & Utah Insurance Exchange December 1985 - Present
AAA Mid-Atlantic October 1995 - August 2010
Education
Drexel University - College of Business and Administration
Gull Wing Beach Resort July 2012 - Present
Hallmark Cards February 2009 - Present
AAA Mid-Atlantic May 2010 - July 2011
Villa Mannnino’s Restorante March 2008 - May 2010
Skills
Customer Service, Reliability, Flexibility, Close Attention to..., Communication, Childcare, Housekeeping, Waitressing, Hosting, People Skills
Education
Florida Gulf Coast University 2011 — 2015
Associate's degree, Elementary Education and Teaching
Mercer County Community College 2009 — 2011
Business Administration and Management, General
MWR Fort Carson June 2012 - Present
Outdoor Recreation Complex June 2012 - Present
MTS Travel August 2010 - May 2011
Outdoor Recreation Center January 2007 - July 2010
MTS Travel August 2009 - March 2010
Chugach Alaska Corp August 2005 - August 2006
Department of Human Services November 2004 - August 2005
AAA Mid-Atlantic November 2002 - July 2003
AAA Mid-Atlantic July 2002 - July 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML
Education
Temple University 1998 — 2002
Bachelors in Science, Tourism and Travel Services Management
Community College of Philadelphia 1996 — 1998
Associate of Arts (A.A.), Communications and Theater
Community College of Philadelphia
Associates, Arts, Theater Arts
Penn Foster Education Center
Temple University
Bachelor of Science, Tourism, Hospitality, Sports and Recreation Management
Webster University
Masters, Human Resources Management
American Computer Estimating July 2003 - Present
State Farm Insurance February 1992 - August 2000
AAA Mid-Atlantic October 1990 - February 1992
Education
East Stroudsburg University of Pennsylvania 1986 — 1990
Bachelor of Arts (BA), English
Council Rock High School
Property Management Advisors LLC January 2013 - Present
Optimum Audio 2011 - Present
Army National Guard September 2009 - Present
AAA Mid-Atlantic May 2006 - December 2012
Jo Ann Fabrics November 2003 - August 2008
Costco Wholesale May 2005 - January 2006
Education
Northern Virginia Community College 2010 — 2012
Certificate, Music Recording Technology
George Mason University 2004 — 2010
Bachelor of Arts (B.A.), Music
AAA Mid-Atlantic February 2004 - January 2011
American Express May 1991 - September 2001
Skills
Customer Service, Travel Management, Sales
Education
DePauw University
BA, Spanish and English
Self-employed February 2011 - Present
Navy Federal Credit Union October 2003 - Present
First American Field Services February 2003 - October 2003
AAA Mid-Atlantic January 1999 - June 2002
Skills
Catering, Singing, Customer Service
Education
George Mason University 1998 — 1999
Indian River High School 1994 — 1998
C.O.W September 2013 - Present
The Bancorp January 2013 - September 2013
Mattress Giant June 2001 - 2011
AAA Mid-Atlantic August 2008 - March 2010
Education
Delaware Technical and Community College-Stanton-Wilmington 2011 — 2012
Business
Alexis I. Dupont High School 1994 — 1998
diploma, general
Bridgewater Raritan High School September 1998 - Present
AAA Mid-Atlantic June 2002 - August 2012
Hillsborough, NJ September 1996 - June 1998
Education
Montclair State University 1994 — 1997
Master of Arts in Teaching, French
Dickinson College 1989 — 1993
Bachelor of Arts (BA), French Studies
AAA Mid Atlantic
Education
Five Towns College 2000 — 2004
Bachelor of Business Administration (BBA)
AAA Mid-Atlantic November 2014 - Present
Woodforest National Bank 2014 - Present
Kohl's Department Stores Center for Retailing Excellence July 2013 - August 2014
Domestic Violence Center of Chester County May 2012 - May 2014
Education
West Chester University of Pennsylvania 2012 — 2013
Bachelor of Arts (B.A.), Communication Studies
Delaware County Community College 2009 — 2011
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
AAA Mid-Atlantic December 2014 - Present
Dover Downs Hotel & Casino August 2009 - December 2014
Delaware Department of Transportation February 2009 - May 2009
Century Engineering, Inc. May 2003 - February 2009
Skills
Mathematics, Customer Service, Surveillance, Security, Civil Drafting, Surveying, Inspection, Microsoft Office, Food & Beverage
Education
Delaware Technical and Community College-Terry 2006 — 2007
Polytech High School 1999 — 2003
Highschool Diploma