AAA Mid-Atlantic
Industry: Bank
DescriptionFounded: 1900 Subsidiaries: Provident Travel Corporation,
AAA Mid-Atlantic List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AAA Mid-Atlantic. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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AAA Mid-Atlantic Employees
Ernst & Young May 2013 - Present
Global Indemnity February 2010 - May 2013
AAA Mid-Atlantic June 2004 - February 2010
Skills
Sarbanes-Oxley Act, Internal Audit, Sarbanes-Oxley, SEC filings, Auditing, Financial Risk, Financial Reporting, Accounting, GAAP, Liability, Financial Analysis, Risk Assessment, Internal Controls, CPA, IT Audit
Education
University of Pittsburgh 2000 — 2004
Bachelor of Science (B.S.), Accounting
AAA Mid-Atlantic February 2011 - Present
Children's Hospital of Philadelphia December 2007 - February 2011
QVC February 2003 - December 2007
Skills
Email Marketing, Web Analytics, Social Media, SEO, Web Project Management, E-commerce, Digital Marketing, Advertising, Analytics, Management, Newsletters, Web Design, Marketing, Integrated Marketing, Direct Marketing, Web Content, Marketing Communications, Project Management, Leadership, Google Analytics, Online Marketing, Interactive Marketing, Online Advertising, Social Media Marketing, SEM, Social Networking, Facebook, PPC, Google Adwords, Content Strategy, Web Marketing
Education
University of Delaware
Certificate, Social Media Marketing
University of Pittsburgh
B.A., Communications
Pennsylvania State University
Webmaster Certification
Villanova University
Masters Certificate, Project Management Practices
Allstate June 2014 - Present
AAA Mid-Atlantic May 2008 - May 2014
SunTrust Bank 2007 - 2008
SunTrust Bank 2007 - 2008
Chevy Chase Bank 2004 - 2007
Skills
Life Insurance, Property & Casualty..., Umbrella Insurance, Fixed Annuities, Liability, Homeowners, Sales, Investments, Customer Service, Strategic Planning, Budgets, New Business Development, Legal Liability, Sales Management, General Insurance, Casualty, Public Speaking, Whole Life, Universal Life, Team Building, Motorcycle, Microsoft Office, Insurance, Mutual Funds, Team Leadership, Volunteering, Solution Selling, Senior Services, Young Adults, Motivational Speaking, Casualty Insurance, Variable Annuities, Variable Life, Mentoring, Boat, Business Insurance
Education
University of Maryland College Park 1977 — 1981
B.S. College of Business and Management, Personnel & Labor Relations
eBay Marketplaces March 2015 - Present
AAA Mid-Atlantic September 2013 - February 2015
Carvertise LLC September 2012 - June 2013
Skills
SPSS, Market Research, Marketing Research, Data Analysis, Statistics, SAS, Qualitative Research, Microsoft Excel, Research, PowerPoint, Analytics, Microsoft Office, Segmentation, Quantitative Analytics, Microsoft Word, Online Research, Social Media, Competitive Analysis, Access, Analysis, SAS programming, Data Mining, SAS Programming
Education
University of Delaware 2011 — 2013
Master, Statistics
Shanghai University of sport 2007 — 2011
BS, marketing
The Advisory Board Company January 2015 - Present
The Advisory Board Company January 2013 - Present
The Advisory Board Company December 2011 - December 2012
Stanley Black & Decker , Inc. August 2010 - November 2011
AAA Mid-Atlantic June 2009 - August 2009
Calvert Memorial Hospital June 2003 - August 2008
Skills
Product Development, Data Analysis, Public Speaking, Social Networking, Sales, Leadership, Digital Marketing, Strategic Planning, Research, Outlook, Healthcare, Strategic Communications, Fundraising, Advertising, Project Management, Brand Management, Management, Spanish, Product Marketing, Email Marketing, Customer Service, Integrated Marketing, Account Management, Competitive Analysis
Education
University of Delaware - Lerner College of Business and Economics 2006 — 2010
Bachelor of Science, Marketing and Management
AAA Mid-Atlantic December 2014 - Present
Western Family YMCA of Delaware September 2010 - June 2013
WSFS Bank July 2001 - April 2011
Skills
Banking, Microsoft Office, Microsoft Excel, Risk Management, Financial Analysis, Customer Service, Credit, Budget Process, Credit Analysis, PowerPoint, Product Marketing, Marketing, Commercial Banking, Analysis
Education
University of Delaware 1996 — 2000
Bachelor's degree, Business Administration and Management, General
Mid-Atlantic Foundation for Safety and Education November 2014 - Present
AAA Mid-Atlantic August 2012 - November 2014
Idea Design of Delaware January 1996 - November 2014
BioGraphics, Inc. November 2001 - June 2004
Unique Industries 1991 - 1996
West Coast Video February 1990 - September 1992
Ballinger Architects 1988 - 1990
Skills
Advertising, Newsletters, Graphic Design, Web Design, Customer Service, Social Media, Brochures, Social Media Marketing, Graphics, Marketing
Education
The University of the Arts 1984 — 1988
BFA, Graphic Design
AAA Mid-Atlantic January 2015 - Present
UDairy Creamery April 2012 - Present
State Farm December 2012 - September 2014
Delaware State Chamber of Commerce September 2012 - December 2012
University of Delaware Admissions Department September 2008 - May 2012
Skills
Life Insurance, Property & Casualty..., Health Insurance, Event Management, Social Networking, Financial Advisory, Microsoft Excel, Social Media, Event Planning, Nonprofits, Microsoft Office, Customer Service, Editing, Social Media Marketing, PowerPoint, Research, Facebook, Public Relations, Team Leadership, Microsoft Word, Public Speaking, Leadership
Education
University of Delaware 2008 — 2012
Bachelor's Degree, English, Creative Writing, 3.05
Red Lion Christian Academy 2004 — 2008
High School
AAA Mid-Atlantic October 2010 - Present
AAA Mid-Atlantic May 2008 - October 2010
Winterthur Direct 2006 - 2008
Winterthur Catalogue Fulfillment Center January 2004 - January 2006
Comcast Cable October 1999 - March 2003
Comcast Cable October 1998 - October 1999
Skills
Six Sigma, Microsoft Office, MS Project, Management, Leadership, Customer Service, Access, Workforce Management, Supervisory Skills, Team Leadership, Reporting & Analysis, Contact Centers, Schedules, PowerPoint, Process Improvement, Interviews, Call Centers, Inventory Management, Team Building, Training, Strategic Planning, Coaching, Customer Satisfaction
Education
Villanova University 2015 — 2015
Certificate, PMP Prep
University of Delaware 2014 — 2014
Certificate, Project Management
Wilmington College 2010 — 2014
Bachelor's degree, Organizational Management
University of Delaware 2011 — 2011
Certificate, Lean Six Sigma
Capital One November 2014 - Present
Capital One 360 June 2014 - November 2014
Capital One 360 August 2013 - August 2014
AAA Mid-Atlantic May 2012 - November 2012
West Chester University March 2011 - August 2012
West Whiteland Township Parks and Recreation May 2012 - June 2012
Skills
ArcGIS, SAS, SQL, Microsoft Excel, Microsoft Word, Microsoft Publisher, PowerPoint, LAMA, Typing 90 WPM, Cpr Certified, Business Analysis, Environmental..., Event Planning, Comprehensive Planning, Salesforce.com..., Segmentation, Analysis, Customer-focused Service, Analytics, Market Research
Education
West Chester University of Pennsylvania 2009 — 2013
Bachelor of Arts (BA), Geographic Information Systems (Business and Environmental specializations) and Planning
University of Delaware - Lerner College of Business and Economics
Master of Business Administration (M.B.A.)
Self Employed February 1974 - Present
JSH April 2005 - January 2009
Adecco Staffing, USA November 1993 - November 2001
AAA Mid-Atlantic November 1993 - November 1997
FM99 WNOR July 1987 - October 1993
Skills
Executive Support, Writing
Education
Miami Sunset Senior High 1979 — 1982
Tidewater Community College
Novant Health May 2014 - Present
Novant Health October 2012 - May 2014
Novant Health December 2010 - October 2012
Tenet Healthcare/Piedmont Medical Center January 2009 - December 2010
Christiana Care Health System 2008 - 2009
Charlotte Mecklenburg Schools June 2007 - May 2008
Charlotte Regional Partnership April 2006 - June 2007
Beebe Medical Center 1999 - 2006
AAA Mid-Atlantic 1992 - 1998
Skills
Media Relations, Constant Contact, Speech Writing, Fundraising, Market Research, Marketing, Crisis Communications, Copywriting, Event Management, Crisis Management, Spokesperson, Journalism, Web Content, Healthcare, Leadership, Program Management, Management, Publicity, Social Networking, Marketing Strategy, Strategic Planning, Public Affairs, Social Media Marketing, Community Outreach, Community Development, Publications, Strategy, Creative Direction, Integrated Marketing, Copy Editing
Education
Towson University 1993 — 1997
M.A., Mass Communication
Towson University 1986 — 1990
B.S., Mass Communication
Dover High
Tree.com June 2012 - Present
AAA Mid-Atlantic January 2010 - June 2012
New Breed Logistics September 2009 - January 2010
Verian Technologies September 2008 - January 2009
Halcyon Solutions 2009 - 2009
Acronym Media, Inc. May 2008 - August 2008
Skills
XML, SQL Server, JavaScript, SQL, PL/SQL, Microsoft Certified..., Microsoft SQL Server, Testing, Business Intelligence, ASP.NET, Crystal Reports, Integration, Java, CRM, SSRS, Business Objects, SSIS, Analysis Services, Data Warehousing
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2015 — 2016
Business Essentials
University of North Carolina at Charlotte 2007 — 2008
Masters, Computer Science
University of Mumbai 2002 — 2007
Bachelor of Engineering (BE), Computer Science
AAA Mid-Atlantic July 2014 - Present
AAA Mid-Atlantic June 2011 - July 2014
AAA Mid-Atlantic September 2006 - June 2011
AAA Mid-Atlantic April 2003 - September 2006
Skills
Customer Service, Customer Satisfaction, Data Analysis, Leadership, Strategic Planning, Operations Management, Process Improvement, Team Leadership, CRM, Analysis, Project Management, Leadership Development, Performance Management, Teamwork, Coaching, Microsoft Excel, Microsoft Word, Team Building, Outlook, Retail, Sales, Inventory Management, Call Centers, Sales Management, Management, Account Management
Education
University of Delaware 1995 — 2000
BS, Agricultural Business and Management
AAA Mid-Atlantic September 2011 - Present
AAA Mid-Atlantic April 2010 - September 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Marketing, Marketing Strategy, Marketing Communications, Social Media Marketing, Digital Marketing, Email Marketing, Product Marketing, Online Marketing, Project Management, Project Planning, Mosaics, Email Strategy, Email Newsletter Design, Analysis, Data Analysis, Databases
Education
University of Delaware 2005 — 2009
Bachelor of Arts (B.A.), Economics
Coldwell Banker Residential Brokerage 2013 - Present
Friends of Westbrook School Foundation, Inc. 2010 - Present
Bethesda Chevy Chase High School Educational Foundation 2014 - Present
SistersMedia, LLC 2007 - Present
TV Guide 1996 - 2002
AAA Mid-Atlantic 1993 - 1996
Goldberg Marchesano Kohlman 1991 - 1993
Skills
New Media, Social Media, Digital Media, Marketing Communications, Media Relations, Public Relations, Blogging, Email Marketing, Copywriting, Social Networking, Corporate Communications, Strategic Communications, Advertising, Copy Editing, Storytelling, Journalism, Online Marketing, Press Releases, Leadership, Community Outreach, Sales, Proposal Writing, Social Media Marketing, Marketing, Online Advertising, Marketing Strategy, Event Planning, Fundraising
Education
University of Maryland College Park 1986 — 1990
B.S. cum laude, Journalism
Arundel High School 1983 — 1986
AAA Mid-Atlantic February 2010 - Present
Mercedes-Benz of Wilmington January 2008 - February 2010
Mercedes-Benz of Wilmington October 2006 - January 2008
Skills
Analytics, Sales Management, Customer Satisfaction, Insurance, Cross-functional Team..., Process Improvement, Marketing, Strategic Planning, Marketing Strategy, CRM, Strategy, Leadership, Segmentation, Competitive Analysis, Sales, Customer Retention, New Business Development, Pricing, Product Marketing, E-commerce, Strategic Partnerships, Product Management, B2B, Sales Operations, Business Development, Market Planning
Education
University of South Carolina-Columbia 1986 — 1989
Cherry Hill High School East 1982 — 1985
CSAA Insurance Group, a AAA Insurer March 2015 - Present
CSAA Insurance Group 2010 - Present
AAA Mid-Atlantic July 2009 - December 2010
Miles Technologies 2008 - 2009
Agents and Corporations, Inc. (Incnow.com) 2006 - 2008
Skills
Data Analysis, Access, SQL, Customer Service, Microsoft Excel, Leadership, Management, PowerPoint, SDLC, Microsoft Office, Microsoft SQL Server, Business Intelligence, Business Analysis, Analysis, Social Media, Research, Web Development, Sales, Project Management, Oracle, Visio, Public Speaking
Education
University of Delaware 2004 — 2008
Bachelor of Arts (B.A.), Economics, Management Information Systems
Ghana International School 1999 — 2003
Douglas Optometry August 2012 - Present
VCU Health System September 2004 - August 2012
AAA Mid-Atlantic March 2006 - March 2007
Skills
Leadership, Business Development, Customer Service, Networking, Teamwork, Healthcare, Medical Terminology, HIPAA, EMR, Clinical Research, Medical Billing, Medical Records, Hospitals, Medical Coding, Healthcare Management, Medicine, Patient Safety, Epic Systems, Laboratory, Data Entry
Education
University of Richmond 2011 — 2014
Information Technology, Junior
J. Sargeant Reynolds 2012 — 2013
Ophthalmic Technician/Technologist
J. Sargeant Reynolds 2009 — 2011
Associate's degree, Information Technology, A
University of Delaware January 2013 - May 2015
AAA Mid-Atlantic June 2013 - February 2015
University of Delaware January 2013 - June 2013
Delaware Supermarkets, Inc September 2010 - 2012
Delaware Supermarkets, Inc October 2008 - September 2010
GLACIAL ENERGY INC October 2007 - January 2008
Sysco March 2005 - October 2007
Delaware Supermarkets, Inc June 2002 - March 2005
Skills
Business Development, Marketing, Management, Microsoft Office, Microsoft Excel, CRM, Leadership, Customer Service, Sales, Sustainability, Sales Operations, Human Resources, New Business Development, Recruiting, ArcGIS, Mac, Python, Retail, Spatial Analysis, Employee Training, Six Sigma, Strategic Planning, Time Management, Public Speaking, Research, Team Building, Project Management, Analysis, Sales Management, Account Management, Marketing Strategy, Team Leadership, Social Media, Data Analysis, Process Improvement, Consulting, Training, Budgets, PowerPoint, Strategy, Coaching
Education
University of Delaware - Lerner College of Business and Economics 2013 — 2015
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management, 3.33
University of Delaware 2013 — 2015
Bachelor of Arts (B.A.), Geography, 3.23
TESSCO Technologies September 2011 - Present
TESSCO Technologies May 2004 - September 2011
AAA Mid-Atlantic January 1996 - May 2004
Skills
Salesforce.com, Sales, Customer Service, CRM, Cloud Computing, SFDC, Microsoft Office, Account Management, Wireless, New Business Development, Direct Sales, Selling, Solution Selling, Sales Process, Strategic Partnerships, SaaS, Sales Operations, Telecommunications, Sales Management
Education
Towson University 1994 — 1998
Bachelor of Science (B.S.), Geography & Environmental Planning
Parkville High School 1991 — 1994
High School Diploma
AAA Mid-Atlantic February 2013 - Present
Skills
Marketing Communications, Digital Marketing, Marketing, Web Analytics, Advertising, Marketing Strategy, Customer Service, Management, Leadership, Copywriting, Press Releases, Blogging, Account Management, Integrated Marketing, Sales, Graphic Design, Lead Generation, Research, SEM, Public Speaking, Strategy, Social Media, Project Management, Market Research, E-commerce, Adobe Creative Suite, Event Planning, Wordpress, Event Management, Spanish, Direct Mail, Training, Online Advertising, Email Marketing, Internal Communications, YouTube, Strategic Planning, Market Planning, Public Relations, Corporate Blogging, Google Analytics, Google Adwords, Awesomeness, Spanish translation, Facebook, Nonprofits, Creative Concept Design, Social Media Marketing, Google Suite, WebEx
Education
University of Delaware - Lerner College of Business and Economics 2007 — 2011
B.S., International Business Studies, Marketing, Spanish Studies
Universidad de Granada 2010 — 2010
Spanish
Paul VI High School 2003 — 2007
Bank of America October 2013 - Present
Damn it, Let's Talk! Radio Show January 2009 - Present
Providence Group Consulting, LLC February 2008 - Present
GANNETT FLEMING - GeoDecisions, Christiana, DE April 2012 - June 2013
STATE OF DELAWARE (Department of Technology and Information) August 2011 - January 2012
Barclays August 2010 - February 2011
AAA MID-ATLANTIC 2011 - 2011
AstraZeneca 2008 - 2008
Keystone Mercy Health Plan April 2002 - 2008
Skills
Vendor Management, Leadership, SDLC, Management, Process Improvement, Training, Strategy, Project Management, Visio, Analysis, Consulting, Program Management, Human Resources, Recruiting, Interviews, Management Consulting, Strategic Planning, Policy, Business Process, Applicant Tracking..., Data Analysis, Agile Project Management, Scrum, Lean Six Sigma
Education
ScrumStudy / PMI 2015 — 2015
Scrum Master Certification, Agile Scrum
Villanova University 2005 — 2011
Project Management / Six Sigma Green Belt
University of Phoenix 2007 — 2009
MBA
Neumann University 2002 — 2004
Bachelors of Arts
Chester High School
American Chemistry Council July 1998 - Present
Greater Washington Board of Trade 1994 - 1998
AAA Mid-Atlantic 1988 - 1994
Skills
Media Relations, Polymers, Public Relations, Social Media, Plastics, Public Speaking, Editing, Polyurethane, Problem Solving, Marketing, Chemical, Leadership, Research, Strategic Planning, Product Development, Social Media Marketing, Chemical Industry, Budgets, Chemistry, Marketing Communications, Strategic Communications, Thermoplastics, Marketing Strategy, Management, Market Development, Program Management, Corporate Communications
Education
University of Minnesota-Twin Cities 1972 — 1974
Master of Fine Arts (MFA), Classically Trained Actor
AAA Mid-Atlantic November 2012 - Present
Rockwood Programs Inc January 2012 - June 2012
Allstate Insurance/ The Thompson Agency Inc June 1996 - November 2010
Allstate Insurance 1990 - 1996
Allstate Insurance 1988 - 1990
Allstate Insurance/ Jim Walter Agency 1987 - 1988
Allstate Insurance 1984 - 1987
Allstate Insurance 1982 - 1984
Allstate Insurance 1981 - 1982
Skills
Property & Casualty..., Insurance, Underwriting, Casualty, Commercial Insurance, Small Business, Financial Services, Life Insurance, Fixed Annuities
Education
University of Delaware 1977 — 1981
Bachelor of Science (B.S.), Business Administration/ Marketing
Fleet Resources Plus Inc. March 2013 - Present
Postal Inc. November 2008 - July 2014
AAA Mid-Atlantic August 2005 - November 2007
Skills
Operations Management, Inventory Management, Customer Service, Customer Satisfaction, Microsoft Office, Logistics, Microsoft Excel, Microsoft Word, PowerPoint, Process Improvement, Project Management, Software Documentation, Troubleshooting, Management, Research, Leadership, Strategic Planning, Coaching
Education
University of Maryland University College 2010 — 2013
Bachelor's Degree, Computer Management and Information Systems
AAA Mid-Atlantic April 2015 - Present
AAA Mid-Atlantic April 2013 - Present
Club Assist June 2007 - September 2012
Russ Reid Company October 2006 - June 2007
University of Southern California August 2005 - January 2007
Disney ABC Television Group January 2006 - April 2006
Skills
Automotive, Marketing Communications, Product Management, Product Development, Product Marketing, Marketing Strategy, Long-term Customer..., Strategic Planning, B2B Marketing Strategy, Event Marketing Strategy, Customer Service, Account Management, Incentive Programs, Cross Functional Team..., Data Analysis, Vendor Relationships, Market Analysis, Segmentation, Marketing, Automotive Aftermarket, Social Media Marketing, Market Research, Customer Satisfaction, Strategy, Marketing Management, B2B, Business Planning, Business Development, Team Leadership, Direct Marketing, Advertising, Team Building, Customer Retention, Social Media, Management, Leadership
Education
Wilmington University 2013 — 2016
Master of Business Administration (MBA), Marketing
University of Southern California 2003 — 2006
Bachelor of Business Administration (B.B.A.), Marketing
AAA Mid-Atlantic July 2005 - Present
AAA Mid-Atlantic November 2003 - July 2005
AAA Mid-Atlantic February 1993 - November 2003
Skills
Sales & Marketing, Leadership & Coaching, Administration/Operation..., Managing Regulatory..., HR Mgmt./Associate..., Business Development, Customer Service, Planning & Organizing, Problem Resolution, Instructor/Facilitation..., Process Improvement
Education
University of Maryland University College 2001 — 2005
Master of Science (MS), Management / Marketing
University of Maryland Eastern Shore 1989 — 1993
BS, Business Administration
2U June 2015 - Present
Connections Education May 2013 - June 2015
AAA Mid-Atlantic June 2011 - May 2013
United Colors of Benetton November 2009 - September 2010
Skills
Microsoft SQL Server, Employee Database..., Business Process..., SharePoint Server, Agile & Waterfall..., Customer Retention, Training, Operational Cost..., Microsoft Project, Payroll, Quality Assurance, Inventory Management, Customer Service, Program Management, Loss Prevention, Store Management, Marketing Communications, Accounting, Legal Research, Microsoft Excel, Inventory Analysis, Outlook, Employee Training, Management, Cross-functional Team..., Adobe Creative Suite, Leadership, Public Speaking, Microsoft Office, Research, Staff Scheduling, Retail Management, Spanish, Client Retention, Lexis, Westlaw, Visio, Microsoft Virtual Server
Education
Bowie State University 2014 — 2016
Master of Science (M.S.), Management Information Systems, Information Assurance
University of Maryland University College 2011 — 2013
Bachelor of Science, Business Administration and Legal Studies
Guangzhou University September 2014 - Present
SevOne Inc January 2013 - May 2013
AAA Mid-Atlantic September 2012 - December 2012
Mak & Williams Flexitank Supply Ltd June 2012 - August 2012
Guangzhou Yuexin Certified Tax Agents September 2009 - June 2010
Guangdong Dongying Industry&Trading Co.Ltd March 2008 - September 2009
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Research, Public Speaking, Customer Service, Event Planning, Social Media, Statistics, Team Leadership, Market Research, Accounting, Management, Analysis, Microsoft PowerPoint, Finance, Financial Analysis
Education
University of Delaware 2011 — 2013
Master of Business Administration (M.B.A.), Accounting
University of Delaware - Lerner College of Business and Economics 2010 — 2013
Master, Business Admission, Accounting
AAA Mid-Atlantic May 2008 - Present
AAA Mid-Atlantic August 2002 - May 2008
AAA Mid-Atlantic August 1998 - August 2002
AAA Mid-Atlantic September 1996 - August 1998
Skills
Purchasing, Insurance, Analytics, Process Improvement, Customer Service, Customer Experience, E-commerce, Business Strategy, Leadership, Project Management, Vendor Management, Data Analysis, Email Marketing, Business Analysis, Analysis, CRM, Strategy, Call Centers, Management
Education
University of Delaware 1985 — 1989
AAA Mid-Atlantic September 2013 - Present
Creative Memories May 2006 - Present
Barnes & Noble College September 1996 - October 2000
NatWest Bank September 1992 - May 1996
Skills
Photography, Travel Planning, Weddings, Event Management, Event Planning, Market Research, Sales, Marketing, Retail, Strategic Planning, Program Management
Education
University of Notre Dame 1988 — 1992
Bachelor of Arts (BA), Economics
Virtkick, Inc. March 2015 - Present
DigitalOcean December 2014 - April 2015
Linode October 2014 - December 2014
Linode September 2013 - October 2014
Spencer Gifts October 2012 - August 2013
Atlantic Cape Community College August 2012 - May 2013
Needle June 2012 - May 2013
AAA Mid-Atlantic August 2010 - October 2012
Skills
Networking, Windows Server, Windows 7, Linux, Java, Help Desk Support, MySQL, Technical Support, System Administration, XP, Security, Customer Service, Leadership, Linux System..., Windows XP, Troubleshooting, Management, C#, PowerPoint, C++, Computer Hardware, Python, Ubuntu, Visual C#, Sales, Team Leadership, Software Development, PHP, LAMP administration, Nginx, Iptables, DNS, Servers, Operating Systems, OS X, Debian, Redundant Systems, Apache, Flask, Mail Server, Bash, Professional Services, CentOS
Education
Western Governors University 2013 — 2015
Master of Science, Information Technology Management
Thomas Edison State College 2011 — 2013
Bachelor of Science, Management
Atlantic Cape Community College 2009 — 2011
Associate of Science, Business Administration
AAA Mid-Atlantic December 2014 - Present
UPS Supply Chain Solutions April 2006 - December 2014
Wilmington Trust April 2002 - March 2006
Discover Card November 1998 - February 2002
Skills
Call Center management, Quality Assurance..., A, Auditing -..., Screenplays - writer, Call Centers, Process Improvement, Management, Software Documentation, Operations Management, Quality Assurance
Education
University of Delaware 1999 — 2003
Bachelor of Science (BS), History
Express Medical Supplies March 2008 - Present
AAA Mid-Atlantic May 2002 - June 2007
Travel Incorporated March 1995 - May 2002
Skills
Customer Relations, Creative Problem Solving, Inside Sales
Education
University of South Carolina-Columbia 1971 — 1975
Bachelor of Science, Biology
Stuart Hall 1967 — 1971
The Window Tailor December 2014 - Present
Budget Blinds 2006 - December 2014
AAA Mid-Atlantic February 2003 - November 2006
Education
Towson University 1978 — 1983
BA, Business
Calvert Hall College
Delaware Tourism Office - Delaware Economic Development Office November 2010 - Present
Downtown Milford Inc. April 2010 - October 2010
Delaware Economic Development Office July 2009 - April 2010
Destiny Foundation of Central Florida April 2009 - June 2009
Walt Disney World August 2006 - June 2008
AAA Mid-Atlantic January 2006 - June 2006
Sam Waltz & Associates July 2005 - December 2005
WCAU 2004 - 2005
Jefferson Awards January 2004 - June 2004
Skills
Media Relations, Public Relations, Social Media, Advertising, SEO, Marketing, Google Analytics, Strategy, Nonprofits, Management, Graphic Design, Crisis Communications, Project Management, Event Management, Digital Marketing, Digital Media, Press Releases, Social Media Marketing, Non-profits
Education
University of Delaware 2003 — 2006
BS, Mass Communication
Oberthur Technologies March 2015 - Present
AAA Mid-Atlantic 2014 - 2014
Y Prime 2013 - 2014
IT & E International 2012 - 2013
IT & E International 2010 - 2011
DSG, Inc. 2008 - 2010
ACT-1 Personnel Services 2006 - 2007
Skills
Screening, Onboarding, Interviewing, Resume Writing, Sourcing, Interviews, Employee Relations, Talent Acquisition, Internet Recruiting, Employee Benefits, Recruiting, Applicant Tracking..., Cold Calling, Temporary Placement, Consulting, Human Resources, Software Documentation, College Recruiting, New Hire Orientations, Management, Technical Recruiting, Vendor Management, Talent Management, Staffing Services, Job Fairs, Employer Branding, Contract Recruitment, Permanent Placement, Executive Search, Screening Resumes, Temporary Staffing, SDLC, HRIS, Benefits Negotiation, Corporate Recruiting, Taleo, Recruitment Advertising, Information Technology, Staff Augmentation, Workforce Planning, Hiring, Deferred Compensation, Personnel Management, Training, Building Relationships, Search, Career Development, HR Consulting, Benefits Administration, Resource Management
Education
University of Pittsburgh
BA, Communications
Villanova University
Professional Human Resources Certification, PHR
AIRS University
Certificate, Certified Professional Recruiter (PRC)
AAA Mid-Atlantic March 2008 - Present
Comcast Spotlight 2006 - 2007
Entertainment Publications 2003 - 2005
Arch Wireless 1990 - 2000
Skills
Customer Service, Team Building, B2B, Sales Support, Account Management, Sales Management, Consultative Selling, Advertising, Marketing Strategy, Customer Relations, Fundraising, Microsoft Office, Direct Sales, Word, Customer Satisfaction, Cold Calling, Sales, Customer Retention, Marketing, Building Relationships, Sales Presentations, Facebook, Retail, Sales Operations, Social Networking, Social Media Marketing, New Business Development, Salesforce.com, Microsoft Word, Lead Generation, Social Media, Solution Selling, Public Relations, Strategic Planning, Selling
Education
Towson University 1984 — 1988
BS, Business Administration, Marketing
Apple Inc January 2012 - Present
Viproma Corp. February 2008 - December 2011
Sparta Social Networks February 2008 - December 2011
KickApps Corporation August 2006 - February 2008
Ovid Technologies March 2005 - July 2006
AAA Mid-Atlantic July 2004 - February 2005
PricewaterhouseCoopers November 2003 - July 2004
Certegy January 2003 - November 2003
Skills
Spring, Java, Hibernate, Tomcat, Java Enterprise Edition, Integration, Architecture, JBoss Application Server, JPA, Weblogic, Ant, Maven, Concurrent Programming, Java Concurrency, SOA
Education
Fairleigh Dickinson University-Metropolitan Campus 2000 — 2002
Master, Computer Science
University of Pune 1995 — 1999
Bachelor of Engineering, Mechanical
Cambridge School, New Delhi
Wilmington University University Relations June 2014 - Present
Wilmington University University Relations February 2014 - June 2014
Wilmington University University Relations December 2009 - February 2014
Wilmington University University Relations February 2008 - December 2009
Young Rembrandts September 2006 - February 2009
AAA Mid Atlantic May 2005 - April 2008
The Herman Agency January 2005 - February 2005
Bank of America (previously MBNA) May 2003 - August 2003
Skills
Graphic Design, Illustration, Fine Art, Adobe Creative Suite, Project Management, Photoshop, Painting, Manage Client..., InDesign, Drawing, Mac, Customer Service, Children's Books, Advertising, Vendor Relationships, Project Planning, Price Quotes, Consultation, Watercolor Illustration, Illustrator, Branding & Identity, Facebook, Basecamp, Meeting Scheduling, SharePoint, Vector Illustration, Brochures, Logo Design, Vegetarian Cooking, Vegan, Vegetarian, Animal Welfare
Education
University of Delaware 2001 — 2005
Bachelor of Fine Arts (BFA), Visual Communications, Concentration in Illustration
Cab Calloway School of the Creative and Performing Arts 1994 — 2001
High School and Middle School, Visual Arts Major
AAA Mid-Atlantic May 2011 - Present
Skills
Customer Satisfaction, Customer Service, Outlook, Team Building, Inventory Management, Training, Sales
Education
University of Delaware 2004 — 2009
Business and leadership
University of Delaware
Self - Employed May 1995 - Present
AAA Mid-Atlantic May 1993 - May 1995
Education
University of Maryland Baltimore County 1984 — 1986
BS, Information Systems Management
Creative Systems and Consulting September 2013 - Present
AAA Mid-Atlantic July 2013 - September 2013
University of Delaware September 2011 - May 2013
Infosys October 2009 - June 2011
Tata Institute of Fundamental Research August 2008 - April 2009
Skills
Python, Eclipse, Visual Studio, C++, Java, C#, .NET, SharePoint, Testing, JavaScript, Perl, JSP, ASP.NET, Software Development, C, Unix, Linux, HTML, Apache, SQL, XML, IIS, Tomcat, Windows Server, JSP development, CSS, NetBeans, OPNET, Windows, Mac OS X, Mac OS X Server, phpMyAdmin, PHP, MySQL, Salesforce.com, Force.com, Apex Programming, Apex Data Loader, Salesforce.com..., HTML5, Visualforce Pages
Education
University of Delaware 2011 — 2013
Master of Science (M.S.), Computer and Information Sciences, General
Mumbai University 2005 — 2009
Bachelor of Engineering (B.Eng.), Electronics Engineering
Wilmington University October 2014 - Present
MetLife September 2014 - Present
Experis October 2013 - September 2014
JBS August 2012 - October 2013
AAA Mid-Atlantic May 2010 - August 2012
Alliance Enterprises, LLC March 2007 - March 2010
State of Delaware May 2003 - March 2007
Cecil College September 2002 - May 2004
Winbak Ventures, LLC February 2000 - May 2003
Shared Medical Systems (now Siemens) August 1998 - March 2000
Skills
Customer Service in IT, Customer Satisfaction, IT Management, IT Project Management, Business Analysis, IT Governance, Credit Cards, Healthcare Information..., Quality Management, Business Strategy, Business Management, Education, Team Building, Microsoft Office, Requirements Analysis, Technology Solutions, Entrepreneurial Skills, Database Solutions, Information Systems..., IT Operations, IT Outsourcing, ITIL, Business Solutions, Strategic Planning, Project Management, MS Project, Cloud Computing, Virtualization, Customer Insight, Customer Experience, IT Service Delivery, Building Relationships, Team Leadership, Business Relationship..., IT Relationship..., Strategy Alignment, PMO Development, Management, Governance, Program Management, Databases, CRM, Customer-focused, Business Intelligence, SDLC, Entrepreneurship, E-commerce, Customer Engagement, Leadership, Business Process
Education
Wilmington University 2012 — 2017
Doctor of Business Administration, Planned Dissertation: “Making a Name for Customer Service for an Internal Technology Group”
Wilmington University 1995 — 2012
MBA, Organizational Leadership
University of Delaware 2006 — 2007
Masters Certificate, Information Technology Project Management
Washington College 1983 — 1987
BA, Business Management & Computer Science
Audubon High School 1979 — 1983
AAA Oregon/Idaho August 2014 - Present
Kelly Services February 2014 - April 2014
Prometric June 2013 - February 2014
AAA Mid-Atlantic July 2011 - August 2012
AAA Mid-Atlantic April 2010 - July 2011
American Limousines February 2009 - September 2009
Liberty Travel April 2008 - November 2008
USTravel June 2007 - February 2008
United States Air Force April 2003 - December 2006
Skills
Social Media, Sales Process, Social Networking, Customer Relations, Outstanding Customer..., Sales Management, Customer Loyalty, Customer Insight, Social Media Marketing, Customer Service, Brand Loyalty, Call Centers, Creative Writing, Customer Satisfaction, Facebook, Management, Marketing Strategy, Training, Strategic Planning, Sales
Education
University of Maryland College Park 2001 — 2002
Journalism
Carver Center for Arts and Technology 1997 — 2001
AAA Mid-Atlantic February 2012 - Present
AAA Mid-Atlantic Inc. September 2004 - February 2012
Applied Card Systems June 2000 - September 2004
Info Systems 2000 - 2004
Skills
FLSA, Job Evaluation, Compensation, Market Pricing, Salary, Job Descriptions, Job Analysis, Performance Management, Bonus, Pay, Incentive Programs, Salary Structures, HRIS, Salary Surveys, Incentives, Salary Administration, Salary Review, Deferred Compensation, Human Resources, Compensation & Benefit, Onboarding, Recruiting, Employee Benefits, Payroll, Applicant Tracking..., Compensation & Benefits
Education
University of Delaware 1996 — 2000
Bachelors, Consumer Economics
Christiana High School 1992 — 1996
FedEx Express July 2010 - Present
AAA Carolinas July 2006 - July 2009
AAA Mid-Atlantic July 1989 - July 2006
Blockbuster March 1998 - November 1999
Education
Towson University
AAA Mid-Atlantic September 2011 - Present
Skills
Illustrator, Flash, Dreamweaver, Photography, Brochures, InDesign, Graphics, QuarkXPress, Email Marketing, Photoshop, Graphic Design, Interaction Design, CSS, Logo Design, HTML 5, CSS3, JavaScript
Education
University of Delaware 2005 — 2009
Bachelor, Graphic Design / BFA Fine Arts
Smyrna High School
Travel Leaders Group, LLC June 2011 - Present
Vacation.com May 2007 - June 2011
Vacation.com July 2003 - May 2007
AAA Mid-Atlantic June 1996 - November 2001
AAA Potomac September 1989 - June 1996
Skills
Copywriting, Networking, Client Development, Brand Awareness, Tourism, Market Analysis, Account Management, Strategic Partnerships, Management, Marketing, Leadership, Sales, Cruises, Direct Marketing, Salesforce.com, Contract Negotiation, Leisure Travel, Budgets, Negotiation, Business Travel, Event Management, Travel Management
Education
International Travel Training Courses, Inc. 1982 — 1982
Travel Certificate
University of Maryland College Park 1975 — 1979
B.A., Criminology
Academy of the Holy Cross, Kensington, MD
AAA Mid-Atlantic January 2015 - Present
Self Employed June 2014 - Present
Vanguard June 2013 - June 2014
Freelance Consultant May 2008 - May 2013
Bank of America November 2012 - February 2013
Blue Cross Blue Shield of Delaware July 2012 - October 2012
Corexcel March 2012 - June 2012
State of Delaware - DHSS (Dept. Health & Social Serv.) January 2011 - March 2012
3712 Design Studios September 2011 - January 2012
jxyzzy.com June 2011 - October 2011
Skills
Flash, E-commerce, CSS, jQuery, Application Development, HTML, SQL, JavaScript, PHP, Databases, Windows, XML, SQL Server, Documentation, Programming, Unix, Web Development, MySQL, ASP.NET, Web Design, Access, Microsoft Office, Photoshop, Problem Solving, .NET, C++, Active Directory, Excel, Data Analysis, Testing, Software Documentation, Software Development, Microsoft SQL Server, Oracle, PL/SQL, IIS, Web Services, Systems Analysis, Database Design, Software Project..., System Administration, Business Development, Business Process..., Content Management, Team Management, Database Administration, Requirements Analysis, Visio, Analysis, SDLC
Education
USAF Weather Forecasting School 1995 — 1996
Certification, Meteorology
University of Cincinnati 1989 — 1994
Computer Programming
Educational Testing Service (ETS) 2013 - 2015
AAA Mid-Atlantic June 2011 - August 2011
Camp Nejeda Foundation June 2010 - August 2010
The Hamilton Manor March 2008 - October 2008
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Customer Service
Education
University of Scranton 2011 — 2012
Notre Dame High School 2008 — 2011
High School
Destiny Digital Marketing, LLC January 2014 - Present
Compass Group North America May 2013 - January 2014
AAA Mid-Atlantic April 2008 - April 2013
Skills
Online Marketing, Joomla, Google Analytics, SEO, Web Analytics, Keyword Research, Landing Page..., Conversion Optimization, Google Webmaster Tools, Email Marketing, Organic Search, Customer Service, Accounts Payable, Direct Marketing, E-commerce, Analytics, SEM, Online Advertising, Google Adwords, Social Media, Facebook, Wordpress, PPC, Affiliate Marketing, Mobile Marketing, Link Building, Custom CMS Development, Vendor Relations, cPanel, Digital Marketing, Advertising Sales, Leadership, Team Building, Photoshop, Graphic Design, Strategic Planning
Education
University of San Francisco 2012 — 2013
Advanced Certificate, Search Engine Marketing, 4.0
University of San Francisco 2011 — 2012
Master Certificate, Internet Marketing, 4.0
Wilmington University 2006 — 2011
Bachelor of Science, Marketing (Integrated Marketing Communications minor), 3.8 Cum Laude
AAA Mid-Atlantic May 2015 - Present
AAA Mid-Atlantic May 2011 - Present
Skills
Onboarding, Employee Relations, Call Centers, Performance Management, Human Resources, Training, Interviews, Process Improvement, Management, Customer Service, Sales, Coaching, Customer Satisfaction, Account Management, Marketing
Education
Dulaney High School
Dulaney High School
Towson University
Sykes Enterprises, Inc. July 2014 - May 2015
AAA Mid-Atlantic 2002 - 2013
Skills
Customer Satisfaction, Call Centers, Sales, Customer Service, Microsoft Office, Management, Training, Outlook, Microsoft Excel, Microsoft Word
Education
University of Phoenix 2013 — 2016
Bachelor's degree, Marketing/Marketing Management, General
JPMorgan Chase July 2014 - Present
JPMorgan Chase April 2013 - Present
AAA Mid-Atlantic January 2011 - April 2013
AAA Mid-Atlantic March 2009 - January 2011
AAA Mid-Atlantic November 2007 - March 2009
AAA Mid-Atlantic April 2005 - November 2007
AAA Mid-Atlantic June 2003 - April 2005
AAA Mid-Atlantic June 2000 - June 2003
Bank of America (MBNA America) June 1999 - August 1999
Bank of America (MBNA America) June 1998 - August 1998
Skills
SQL, SAS, Campaign Management, Database Marketing, Data Analysis, Segmentation, Analytics, Direct Marketing, Web Analytics, Databases, SAS programming, Email Marketing, Predictive Modeling, Multi-channel Marketing, Data Mining, Customer Insight, Omniture, Strategic Planning, Online Marketing, Business Intelligence, Marketing, CRM, Marketing Strategy, SEM, B2B, Online Advertising, Interactive Marketing, Direct Mail, Credit Cards, Leadership, Advertising, Loyalty Marketing, E-commerce, Lead Generation, Analysis, Social Media Marketing, Call Centers, Cross-functional Team..., Customer Satisfaction, Google Analytics, Financial Services, Market Research, Mobile Marketing, Web Project Management, Sales, Customer Experience, Strategic Partnerships, Account Management, Social Networking, Business Analysis
Education
University of Delaware 2005 — 2010
Math, Economics
Cruise & Travel Experts September 2014 - Present
Travel Leaders October 2013 - October 2014
Travel Leaders June 1999 - October 2013
Executive Travel February 1998 - June 1999
Travel Consultants February 1993 - February 1998
AAA Mid-Atlantic September 1987 - December 1992
Skills
Business Travel, Leisure Travel, Online Travel, Leisure, Travel Management, Cruises, Sabre, Honeymoons, Vacation, Tourism, Hospitality
Education
University of Missouri-Columbia
University of the Philippines
CSAA Insurance Group, a AAA Insurer April 2015 - Present
Independence Blue Cross April 2007 - December 2014
Independence Blue Cross April 2007 - December 2014
AAA Mid-Atlantic January 2005 - April 2006
FedEx April 2004 - January 2005
Alliance One, INC January 2004 - January 2005
Skills
Medicare, Health Insurance, Call Centers, Insurance, Claim, HIPAA, Employee Benefits, Customer Service, Adjustments, Complaint Management, Policy Changes, Organized Multi-tasker, HMO, Invoicing, Management, Policy, Claims Resolution, Access, Team Building, Leadership, Process Improvement, Vendor Management
Education
South Philadelphia High School 1995 — 1998
Diplmoma, Law Academy
Modell's Sporting Goods November 2012 - September 2014
AAA Mid-Atlantic October 2007 - April 2012
Atlantic Credit and Finance January 2004 - May 2006
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Human Resources, Payroll, Customer Service, Data Entry, Team Building, Recruiting, Employee Benefits, P, Strategic Planning, Merchandising, Public Speaking, Inventory Management, Analysis, Customer Satisfaction, Team Leadership, Data Analysis, Operations Management, Administrative..., Retail, Negotiation, Event Planning, Windows, Visual Merchandising, Social Networking, Outlook, Program Management, Supervisory Skills, Sales Management, Inventory Control, Budgets, Teamwork, Problem Solving, Social Media Marketing, Hiring, Troubleshooting, Employee Relations, Interviews, Employee Training, Project Management, Technical Recruiting
Education
University of Maryland University College 2014 — 2018
Bachelor's Degree, Marketing/Marketing Management, General, 3.5
Long & Foster Realtor 2015 — 2015
Real Estate Salesman License
Apex Realty Advisory May 2015 - Present
AAA Mid-Atlantic July 2014 - December 2014
Twin Lakes Brewing Company June 2013 - August 2013
Rehoboth Beach Country Club June 2013 - August 2013
Kforce January 2013 - May 2013
Skills
Interviews, Sourcing, Recruiting, Business Development, Management, Lead Generation, Marketing, Market Research, Analysis, Quality Assurance, Staffing Services, Temporary Placement, Applicant Tracking..., Talent Acquisition, Craft Beer
Education
University of Delaware - Lerner College of Business and Economics 2011 — 2015
Bachelor's of Science, Double Major in Marketing & Mangement
Medallia July 2014 - Present
Medallia, Inc. July 2013 - July 2014
AAA Mid-Atlantic June 2012 - June 2013
Computer Aid, Inc. October 2011 - June 2012
Speakman Company September 2011 - December 2011
Skills
Microsoft Office, Maple, CES EduPack, Matlab, Solidworks, Autodesk Inventor, Mathmatica, Google Docs, CustomerSat, Mathematica, Inventor, Data Analysis, Team-oriented, Project Management, Customer Satisfaction, Management, Leadership, Training, Enterprise Software, SaaS, Salesforce.com, Team Leadership, PowerPoint, Access, Microsoft Excel, Microsoft Word, Start-ups, Teamwork, Customer Service, Research
Education
University of Delaware 2011 — 2013
Master of Business Administration (MBA), Finance, General
University of Delaware 2008 — 2012
Bachelor of Science (B.S.), Mechanical Engineering
Cummins Inc. June 2015 - August 2015
Comcast Spotlight October 2010 - May 2015
Hayes Group, LLC January 2013 - July 2014
Bath and Body Works December 2003 - January 2014
Comcast Spotlight October 2008 - October 2010
Bath and Body Works October 2008 - January 2009
The Barash Group September 2007 - December 2007
AAA Mid-Atlantic June 2007 - August 2007
Penn State Ski Club 2006 - 2007
The Desmond Hotel & Conference Center May 2005 - August 2006
Skills
Strategic Planning, Market Research, B2B, Marketing, Research, Online Advertising, CRM, Event Planning, Advertising, InDesign, Event Management, Public Relations, Client Expectations..., Social Media Marketing, Sales, Microsoft Excel, Analytics, PowerPoint, Marketing Communications, Media Planning, Digital Marketing, Microsoft Office, Illustrator, Social Media, Copywriting, Direct Marketing, Creative Direction, Email Marketing, Advertising Sales, Microsoft Word, Customer Service, QuarkXPress, Direct Mail, Marketing Strategy, Rebranding, HTML, CSS
Education
University of Maryland College Park 2014 — 2016
Master’s Degree, Information Management, 3.75 GPA
Pennsylvania State University 2004 — 2008
Bachelor's Degree, Advertising, Sociology, and Business, 3.3 GPA
AAA Mid-Atlantic October 2011 - Present
Borders June 2009 - September 2011
Borders November 2008 - June 2009
Skills
Process Improvement, Inventory Management, Team Building, Operations Management, Customer Satisfaction, Inventory Control, Customer Experience, Cross-functional Team..., Retail, Vendor Management, Leadership, Six Sigma, Forecasting, Training, Sales, Sales Operations, Microsoft Office, Strategic Planning, Customer Service, Management
Education
University of Central Florida 2001 — 2003
Industrial Engineering
Klausmair Construction August 2015 - Present
Compass Mark January 2014 - August 2015
Compass Mark January 2011 - August 2015
Cumulus Media May 2011 - December 2012
Baltimore City Public Schools May 2001 - July 2002
Archdiocese of Baltimore May 2000 - August 2001
Engineers Club of Baltimore July 1995 - October 1997
AAA Mid-Atlantic February 1992 - May 1995
Skills
Team-oriented, Highly detail oriented, Time Management, Building Strong..., Organization &..., Outcome focused, Interpersonal..., Team Leadership, Marketing Management, Creative Problem Solving, Work Independently with..., Innovation, Events Coordination, Written & Verbal..., Database Administration, Written & Oral..., Fundraising, Leadership
Education
Towson University 1999 — 2000
Post Baccalaureate Program for Certification in Early Childhood Education, Early Childhood Education and Teaching
Towson University 1991 — 1995
Bachelor of Science (BS), Communication and Media Studies
Freelance August 2011 - Present
AAA Mid-Atlantic November 2008 - November 2011
WPEC-TV CBS12 November 2007 - November 2008
NBCUniversal, Inc. April 2003 - November 2007
WUSA-TV May 2000 - April 2003
Skills
Broadcast Journalism, Media Relations, Public Affairs, Television, Community Outreach, Governmental Affairs, Video Production, News, Social Media, Strategic Planning, Writing, Public Speaking, Public Relations, Breaking News, Crisis Communications, Strategic Communications, Internal Communications, Marketing, Corporate Communications, Government, Press Releases, Video, Speech Writing, Copywriting, News Writing, Newsletters, Storytelling, AP Style, Publicity, Broadcast, Online Journalism, Newspapers, Copy Editing, New Media, Blogging, Feature Articles, Camera, Web Content
Education
University of Cincinnati
Bachelor of Arts (B.A.), Broadcast Journalism, Speech Communications
Pilot Media November 2009 - Present
U.S. Coast Guard 2005 - 2008
AAA Mid-Atlantic 2004 - 2006
Skills
Training, Social Media, Leadership, Public Relations, Team Leadership, Corporate Security, Microsoft Office, Troubleshooting, Security Operations, Public Speaking, Security Analysis, Budgets, Customer Service, Security Camera System..., Camera/ Access System..., Project Management, Photoshop, Scheduling Management, Hiring Manager, Tech Support
Education
Port Security A School 2006 — 2006
Homeland Security, Law Enforcement, Firefighting and Related Protective Services, Honor Graduate
USCG Basic Training 2005 — 2005
Seamenship
Tidewater Community College 1998 — 2000
Associate of Science (A.S.), Social Sciences
Autodesk July 2013 - Present
OUYA, Inc. May 2013 - June 2013
Zynga September 2011 - October 2012
Ektron, An EPiServer Company November 2009 - September 2011
AAA Mid-Atlantic August 2009 - December 2009
Mzinga March 2007 - March 2009
Shared Insights December 2006 - February 2007
eBay November 2004 - November 2006
eBay February 2002 - September 2004
eBay March 2001 - January 2002
Skills
Social Media, Social Media Marketing, Online Advertising, Community Management, Analytics, Web Analytics, Community Engagement, Online Marketing, Community Sites, Community Development, Marketing Strategy, Social Media Measurement, Business Development, Social Media Strategist, Customer Service, Customer Insight, Digital Media, Marketing, Integrated Marketing, Content Strategy, Project Management, Product Management, Google Analytics, Strategy, Program Management, Digital Strategy, SaaS, Digital Marketing, Social Networking, Management, Web 2.0, E-commerce, CRM, Leadership, Facebook, Team Leadership, SEO, Cross-functional Team..., Content Management, SEM, Public Relations, Blogging, B2B, Online Moderation, Product Development
Education
University of Massachusetts Lowell 1990 — 1995
BA
Vanguard May 2012 - Present
Ally Financial Inc. October 2008 - May 2012
GMAC Mortgage January 2005 - October 2008
GMAC Mortgage December 2000 - January 2005
AAA Mid-Atlantic June 1999 - December 2000
AAA Mid-Atlantic August 1997 - June 1999
Skills
Web Analytics, Testing and Optimization, Paid Search, Customer Experience..., Web Production, Lead Generation, PPC, Web Site Production, E-commerce, Communications Audits, SEM, Email Marketing, SEO, Strategy, Strategic Planning, Marketing, Omniture, Digital Marketing, Product Management, Analytics, Interactive Marketing, Landing Page..., Web Marketing, Advertising
Education
Homer High School
University of Pennsylvania
MGA, Government
Wells College
BA, History
Alsbridge May 2014 - Present
AAA Mid-Atlantic September 2010 - May 2014
KRI Consulting Solutions LLC August 2008 - September 2010
Wells Fargo Financial January 2005 - October 2008
Wells Fargo Financial January 2003 - January 2005
Wells Fargo Financial January 2002 - January 2003
Advanta Leasing Corp July 2000 - October 2001
American Business Leasing January 1998 - June 2000
Conti Mortgage 1996 - 1998
Skills
Sales, Go Getter, Buniess Savvy, Contract Management, Conflict Management, Vendor Relations, Public Relations, Time Management, Excellent Communication..., Excellent Interpersonal..., Business Analysis, Action Plan..., MicroSoft Office, Windows 7 & 8, Trainer, Vendor Management, Software Documentation, Microsoft Office, Process Improvement, Risk Management, Customer Service, Training, Management, Leadership, Negotiation, Executive Management, Finance, Consulting, Program Management
Education
University of Phoenix 2005 — 2013
BS, Business Management, 3.37
Villanova University 2004 — 2004
Master Certification in Commercial Contracting, Commercial Contracting
Murrell Dobbins AVT 1986 — 1990
Business Administration, Business Administration and Management, General
Temple University Health System September 2014 - Present
Temple University Health System February 2013 - September 2014
American Cancer Society January 2011 - February 2013
AAA Mid-Atlantic May 2007 - January 2011
Skills
Event Planning, Event Management, Volunteer Management, Nonprofits, Leadership, Community Outreach, Business Strategy, Business Development, Community Engagement, Health Education, Community Health, Healthcare, Public Speaking, Research, Policy, Customer Service, Newsletters, Grant Writing
Education
University of Delaware
B.A., Political Science, Minor in History
Bloomberg LP October 2014 - Present
AAA Mid-Atlantic April 2013 - August 2013
ModernThink January 2013 - April 2013
Maryland State Highway Administration May 2012 - September 2012
Skills
Microsoft Excel, Leadership, Teamwork, Microsoft Office, PowerPoint, Data Analysis, Matlab, Statistics, Microsoft Word, Minitab, Budgets, Customer Service, AutoCAD, Public Speaking, Python, Management, Economics, Financial Analysis, Business Strategy, Investments, Financial Markets, Portfolio Management, Fixed Income, Equities, Networking, Derivatives, Asset Management, Financial Statement..., Finance
Education
University of Delaware - Lerner College of Business and Economics 2012 — 2014
Master of Business Administration (MBA), Finance and Financial Management Services, 3.75/4.0
University of Delaware 2009 — 2013
Bachelor of Science (B.S.), Civil Engineering
Lincoln High School
AAA Mid-Atlantic February 2012 - Present
College Savings Plus September 2002 - Present
TransUnion April 2007 - November 2011
New Castle County Department of Public Safety March 1982 - March 2000
New Castle County Department of Public Safety March 1982 - April 1999
Skills
Negotiation, Insurance, Supervisory Skills, Credit, Police, Teaching, Salesforce.com, Microsoft Office, PowerPoint, Word, Direct Marketing, Social Media Marketing, Health Insurance, Financial Planning, Customer Service, Customer Relations, Public Speaking, Strategic Planning, Account Management, Mentoring, Problem Solving, Financial Analysis, Customer Retention, Leadership, Sales Management, Sales, Relationship Management, Financial Services, Call Centers, Cross Selling, Banking, Cold Calling, Microsoft Word, Direct Sales, New Business Development, Process Improvement, B2B, Training, Strategic Financial..., Risk Management, Management, Employee Benefits, Coaching, Small Business, CRM, Outlook, Analysis, Time Management, Team Leadership, Recruiting
Education
Wilmington College 1993 — 1995
Master of Science, Human Resource Management
University of Delaware 1973 — 1977
Bachelor of Science, Criminal Justice
AAA Mid-Atlantic January 2014 - Present
AAA Club Partners January 2012 - December 2013
Wilmington Trust March 2010 - September 2011
First National Bank of Chester County May 2006 - March 2010
MBNA June 2004 - May 2006
Providian Financial October 2001 - June 2004
Margolis & Company August 1999 - July 2001
Arthur Andersen LLP December 1997 - July 1999
Education
University of Delaware - Lerner College of Business and Economics 1993 — 1997
BS Accounting, Accounting
TCI Tire Centers March 2014 - Present
Pep Boys May 2013 - March 2014
AAA Mid-Atlantic November 2012 - May 2013
Meineke Car Care Centers, Inc. June 2007 - November 2012
A+ Automotive September 2004 - June 2007
Skills
Management, Compliance, Operations Management, General Administrative..., Customer Service, Financial Services, Microsoft Office, Supervisory Experience, Asset Management, Financial Analysis, Risk Management, Healthcare Management, Office Administration, Business Analysis, Process Improvement, Management Consulting, Microsoft Excel, Payments, Human Resources, Customer Satisfaction, Customer Retention, Community Outreach, Motivation, Training, Troubleshooting, Purchase Orders, Vendor Management, Vendor Relationships, General Office..., Mechanics, Project Coordination, Team Management, Executive Coaching, Executive Management, Administrative Work
Education
University of Phoenix 2009 — 2013
Bachelor's degree, Business Administration and Management, General, 3.58
AAA Mid-Atlantic August 2014 - Present
AAA Mid-Atlantic July 2012 - Present
Bank of America Merrill Lynch February 2011 - July 2012
N/A September 2008 - February 2011
Lanmark Group April 2002 - August 2008
Skills
Creative Development, Direct Mail, Marketing Communications, Copywriting, Advertising, Brand Management, Creative Direction, Social Media, Sales, New Business Development, Direct Marketing, Marketing, Account Management, Email Marketing, Digital Marketing, Integrated Marketing
Education
University of Delaware 1996 — 2001
Business Administration, Marketing, Advertising, Design
AAA Mid-Atlantic October 2010 - Present
University of Delaware May 2008 - June 2010
Skills
Microsoft Office, Insurance, Credit, Customer Service, Fundraising, Call Centers, Public Speaking, Sales, Account Management, Loans, Management, Outlook, Data Analysis, Employee Benefits, Program Management, Banking, Small Business, Marketing, Customer Satisfaction, Process Improvement, Social Media, Analysis, Event Planning, Customer Retention, Leadership Development, Leadership, Negotiation, Strategic Planning, Training, Team Leadership, Budgets, Umbrella Insurance, Public Relations, Data Entry, Coaching, PowerPoint, Sales Management, Microsoft Word, Project Management, Team Building, Nonprofits, Social Networking, Microsoft Excel, Teamwork, Access, Research, Administration, Retail, Risk Management, Underwriting
Education
University of Delaware
Bachelor of Arts (B.A.), History, African American Studies
Aramark November 2014 - Present
Amazon June 2014 - November 2014
Comcast-Spectacor September 2007 - June 2014
Sur La Table November 2005 - March 2007
AAA Mid-Atlantic September 2003 - March 2005
ARACOR Search and Abstract October 2001 - September 2003
Skills
Employee Relations, Deferred Compensation, Human Resources, Training, Leadership, Policy, Performance Management, Recruiting, HRIS, Employee Engagement, Employee Benefits, Talent Acquisition, Benefits Administration, Talent Management, Onboarding, Personnel Management, Management, Succession Planning, Applicant Tracking..., Employee Training, Interviews, College Recruiting, Workforce Planning, Temporary Placement, Time Management, Technical Recruiting, New Hire Orientations
Education
West Chester University of Pennsylvania 2010 — 2014
MPA, HR Management
Villanova University 2004 — 2005
PHR, Society of Human Resource Management
University of Maine 1995 — 2000
B.A, Psychology
AAA Mid-Atlantic April 2009 - April 2014
WSFS Bank March 2007 - December 2008
Bank of America / MBNA 1990 - 2006
First USA Bank November 1988 - April 1990
Skills
Financial Services, Marketing, Digital Marketing, Process Improvement, Product Development, Strategic Planning, Integrated Marketing, Strategy, Direct Marketing, Business Development, New Business Development, CRM, Leadership, Start-ups, Database Marketing, Segmentation, Mobile Marketing, Marketing Strategy, Lead Generation, Account Management, Competitive Analysis, Multi-channel Marketing, Business Strategy, Product Management, Strategic Partnerships, Email Marketing, Brand Development, Program Management, SEO, Market Research, Customer Retention, Management, Sales, Salesforce.com, Marketing Communications, E-commerce, Advertising, Direct Mail, Web Analytics, Analytics, B2B, Online Advertising, Executive Management, Budgets, Social Media Marketing, Business Process..., Analysis, Online Marketing, SEM, Finance
Education
University of Delaware 1986 — 1990
MBA
University of Delaware 1979 — 1984
BS
University of Delaware - Lerner College of Business and Economics 2006 — 2007
CFP Education
eDriving November 2013 - Present
AAA March 2006 - November 2013
AAA December 2002 - March 2006
AAA Mid-Atlantic October 2000 - December 2002
Arlington County (Va.) Police Department November 1994 - October 2000
Skills
Spokesperson, Marketing Communications, Editing, Internal Communications, Leadership, Social Media, Press Releases, Speech Writing, Legislative Relations, Crisis Communications, Public Relations, Program Management, International Relations, Strategic Communications, Message Development
Education
University of Maryland - Robert H. Smith School of Business 2001 — 2004
MBA, Marketing concentration
Washington and Lee University 1991 — 1994
BA, Journalism
AAA Mid-Atlantic August 2015 - Present
DuPont Pioneer 2012 - August 2015
ARAMARK Parks and Destinations 2011 - 2012
Gaylord Entertainment 2005 - 2010
Physicians Mutual 2002 - 2005
Quaero 2000 - 2002
Skills
CIO, Executive Positions, Information Technology, IT Strategy, IT Transformation, Enterprise Architecture, Business Intelligence, CRM, ERP, ITIL, Business Strategy, Business Process..., Cost Management, Revenue Enhancement, Telecommunications, Financial Services, Hospitality Industry, Management Consulting, Strategic Consulting, Strategic Planning, Strategic Leadership, Program Management, Project Management, Vendor Management, CTO, Chief Information..., Disaster Recovery, Management, Data Warehousing, Business Analysis, Business Process, Strategy, PMO, Change Management, Cloud Computing, Data Center, IT Management, E-commerce, SDLC, Governance, Virtualization, Leadership
Education
United States Naval Academy 1989 — 1993
Burris Logistics December 2014 - Present
Project Management Institute December 2011 - October 2014
AAA Mid-Atlantic August 2007 - December 2011
Barnes and Noble May 2008 - July 2011
AAA Mid Atlantic August 2004 - August 2007
Borders Books and Music September 2001 - January 2005
Skills
Customer Service, Microsoft Office, Outlook, Administrative..., Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Data Entry, Marketing, Merchandising, Retail, Customer Satisfaction, Inventory Management, Event Management, Call Centers
Education
University of Delaware 1995 — 1998
AAA Mid-Atlantic June 2004 - Present
Nationwide Insurance March 1998 - June 2004
Skills
Marketing, Analysis, Budgets, Business Planning, Customer Satisfaction, Human Resources, Insurance, Leadership, Customer Service, Management, Process Improvement, Property, Sales, Sales Management, Sales Process, Strategic Planning, Team Building, Training
Education
University of Maryland Baltimore 1991 — 1994
Roman Catholic Diocese of Wilmington August 2013 - Present
AAA Mid-Atlantic July 1999 - August 2013
Delaware Technical & Community College 1995 - 1999
Crawford & Company 1991 - 1995
Skills
Onboarding, Employee Engagement, Performance Management, Job Descriptions, Applicant Tracking..., Background Checks, Employment Law, Coaching, Talent Management, Human Resources, Recruiting, Job Fairs, Incentive Programs, Call Centers, Screening, Job Analysis, Resume Writing, Team Building, Training, Workers Compensation, Interviews, Payroll, Sourcing, Legal Compliance, Performance Improvement, Workforce Planning, College Recruiting, Sales, Vendor Management, Personnel Management, Temporary Placement, HR Policies, Ceridian, Marketing, Employee Training, Change Management, Insurance, Policy, Conflict Resolution, Technical Recruiting, Employee Handbooks, Organizational..., PeopleSoft, Leadership, FMLA, New Hire Orientations, Benefits Negotiation, Internet Recruiting, Cold Calling, Talent Acquisition
Education
Wilmington College 1993 — 1995
MSM, Human Resources
University of Delaware 1988 — 1990
BA, Communication
AAA Mid-Atlantic June 2004 - Present
Skills
Customer Service, Call Centers, Coaching, Process Improvement, Microsoft Office, Training, Team Building, Outlook, Inventory Management, Performance Management, Customer Satisfaction, Team Leadership, Leadership, Software Documentation, Access, PowerPoint, Customer Retention, System Administration, Vendor Management, Budgets, Data Entry, Customer Experience
Education
University of Phoenix 2003 — 2011
Masters, Adult Education and Training
Corporation Service Company January 2011 - Present
AAA Mid-Atlantic July 2009 - December 2010
Interphase Systems, Inc. January 2008 - April 2009
Paralogic, Inc. February 2007 - December 2007
Versalign, Inc January 2003 - February 2007
AmeriStar Technologies/Versalign,Inc. 1998 - 2003
Ameristar Technologies, Inc. 1997 - 1998
Skills
Account Management, Salesforce.com, Selling, Cold Calling, New Business Development, Direct Sales, Solution Selling, Sales Process, Sales Management, Lead Generation, Competitive Analysis, SaaS, Enterprise Software, Customer Retention, Strategic Partnerships, Channel Partners, Contract Negotiation, Professional Services, Sales, Cross-functional Team..., Strategic Planning, CRM, Strategy, Networking, Sales Presentations, Sales Operations, Product Marketing, Management, Business Development, Marketing, Online Marketing, B2B, Technical Recruiting, Leadership, Customer Service, Cloud Computing, Direct Marketing, Marketing Strategy, Email Marketing, Team Leadership, Vendor Management, Business Planning, Product Management, Market Research, Entrepreneurship, Team Building, E-commerce, Training, Pricing
Education
University of Delaware 1971 — 1974
Conrad High School 1967 — 1970
H & R Block January 2014 - Present
AAA Mid-Atlantic May 2010 - Present
Ingle Consulting Group June 2008 - November 2010
AAA Mid-Atlantic 2006 - 2009
Montgomery County Public Schools August 2000 - June 2006
Pinellas County Schools August 1972 - June 2000
Skills
Coaching, Public Speaking, Copy Editing, Magazines, Staff Development, Instructional Design, Nonprofits, Microsoft Word, Policy, Project Management
Education
University of North Carolina at Chapel Hill 1986 — 1988
MA in Educational Psychology, Educational Psychology
University of South Florida 1979 — 1981
MA, Humanities
University of Florida 1966 — 1970
BA, Language Arts
Sarasota High School 1963 — 1966
diploma, college prep
AAA Mid-Atlantic April 2000 - Present
AAA Mid-Atlantic 2001 - 2005
Skills
Recruiting, Human Resources, Onboarding, Temporary Placement, Applicant Tracking..., Employee Relations, HRIS, Benefits Administration, New Hire Orientations, Deferred Compensation, Team Building, Management, Training, Coaching, FMLA, Leadership, Customer Service, Talent Management, College Recruiting, Job Descriptions
Education
University of New Hampshire 1985 — 1989
BA, Sociology/Business Admin
Bridgeforce April 2015 - Present
Bridgeforce February 2015 - April 2015
AAA Club Partners 2012 - 2014
AAA Mid-Atlantic 2009 - 2012
Bank of America 2006 - 2009
MBNA America 1985 - 2005
Skills
CRM, Cross-functional Team..., Time Management, Customer Service, Human Resources, Customer Retention, Leadership, Operations Management, Strategy, Product Management, Loans, Insurance, Performance Management, Management, Sales, Relationship Management, Sales Management, Customer Satisfaction, Talent Management, Business Strategy, Project Management, Contract Negotiation, Leadership Development, Direct Marketing, Business Analysis, Marketing, Program Management, Strategic Partnerships, Marketing Strategy, Customer Experience, Business Development, Banking, Team Leadership, Credit Cards, P&L Management, Coaching, Call Center, Budgets, Finance, Strategic Planning, Business Planning, Financial Services, Executive Management, Training
Education
University of Delaware 1981 — 1985
Bachelor of Science (BS), Business Administration - Finance
AAA Mid-Atlantic October 2003 - Present
Oblates of St. Francis de Sales January 1998 - October 2003
Cecil County Sheriffs Office July 1989 - January 1998
Education
University of Maryland University College 2004 — 2007
BS, Information Systems Mangement
Cecil Community College 1993 — 2003
AAS, Computer Information Systems: Programming
AAA Mid-Atlantic August 2009 - Present
Enterprise Rent-A-Car February 1994 - November 2008
Skills
Team Building, Customer Satisfaction, Sales, Sales Management, Profit, Customer Retention
Education
University of Delaware 1989 — 1994
bs, Business Administration
Allstate January 2000 - Present
AAA Mid-Atlantic January 1984 - January 2000
Education
Towson University 1973 — 1978
BS, Business Adm
Parkville High School 1969 — 1973
graduate, general
Freedom Mortgage March 2014 - Present
New Penn Financial, LLC 2010 - 2014
AAA Mid-Atlantic June 2005 - August 2010
Skills
Financial Structuring, Finacial Management, Customer Satisfaction, Mortgage Lending, Problem Solving, Real Estate Transactions, Top Rate 30 Loan..., Real Estate Economics, Sales&Marketing, Leadership/ Technical..., Teamwork, Analysts, Research, Social Networking, Facebook, Creative Writing, Microsoft Office, Event Planning, English, Some Spanish, Underwriting, loan processing, Loans, USDA, Residential Mortgages, Sales, VA loans, Management, FHA financing
Education
Wesley College 2008 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, Finance
University of Delaware
Associate of Arts and Sciences (AAS), Psychology
Educational Software USA January 2006 - Present
Arslan Software January 2001 - Present
Persuadable Research May 2009 - Present
Villanova University February 2000 - March 2001
AAA Mid-Atlantic May 1997 - February 2000
Skills
Microsoft SQL Server, Consulting, SEO, CSS, E-commerce, Google Adwords, Online Advertising, Web Analytics, Marketing, Email Marketing, Entrepreneurship, Online Marketing, Market Research, Marketing Strategy
Education
University of Maine 1990 — 1994
BS, Political Science Minor Anthropology
AAA Mid-Atlantic Manager Public and Government Affairs / Project Director "IDrive"AAA Mid-AtlanticAugust 1989 - Present
Skills
PowerPoint, Government, Public Relations, Event Planning, Microsoft Word, Budgets, Leadership, Social Media, Teaching, Press Releases, Strategic Planning, Team Building, Media Relations, Public Speaking, Customer Service, Strategic Communications, Customer Satisfaction, Social Media Marketing, Market Research, Event Management, Outlook, Marketing, Marketing Strategy, Research, Microsoft Office, Editing, Photoshop, Internal Communications, Newsletters, Operations Management, Microsoft Excel, Call Center, Crisis Communications
Education
University of Richmond
AAA Mid-Atlantic January 2006 - Present
Friendly’s Corporation January 2000 - January 2006
Education
Thomas Edison State College
BSBA, Human Resource Management/ Organizational Leadership
Thomas Edison State College
Associates, Science; Business Administration
Networked Expert Workforce June 2011 - May 2012
Right Management December 2009 - March 2012
AAA Mid-Atlantic 1999 - 2010
AAA Mid-Atlantic 1996 - 1999
AAA Mid-Atlantic 1994 - 1997
Skills
Access, Account Management, Budgets, Business Continuity, Change Management, Customer Service, Data Center, Disaster Recovery, IT Management, Information Security, Information Technology, Integration, Leadership, Management, Management Consulting, Negotiation, Networking, Project Management, Strategy, Technical Support, Telecommunications, Vendor Management
Education
Towson University
Business Management and Accounting
AAA Mid-Atlantic February 2015 - Present
patel eye associates February 2013 - February 2015
Moneydart Global services Inc. March 2012 - August 2012
CITI Corp June 2010 - August 2011
WALMART Stores Inc April 2008 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Outlook, Photoshop, Teaching, Budgets, Public Speaking, Editing, Strategic Planning
Education
Rammohan College 2009 — 2011
high school, Accounting
Calcutta University 2001 — 2004
Bachelors Degree in Accounting, Accounting and Finance
Popcorn Queens June 2014 - Present
AAA Mid-Atlantic February 2011 - January 2013
The Brickman Group 1989 - 1997
Skills
Strategic Planning, Team Building, PowerPoint, Sales Management, Microsoft Office, Coaching, Public Speaking, Risk Management, New Business Development, Social Media
Education
University of Maryland College Park 1979 — 1981
AA, Ornamental Horticulture
Hagerstown Community College
General Studies
AAA Mid-Atlantic January 2009 - Present
Hockey Giant August 2011 - Present
Two Animators! LLP June 2006 - December 2007
Augenblick Studios September 2005 - February 2006
Skills
Java, JavaScript, Oracle, Liferay, SQL Server, SharePoint, PL/SQL, .NET, SOA, Flash Animation, HTML/XML, Dreamweaver, Photoshop, Premiere, After Effects, Illustrator, Encore, Zamboni, Skate Sharpening, Skate/Stick/Equipment...
Education
University of The Arts 2002 — 2005
BA, Animation, Interactive Technology, Video Graphics and Special Effects
University of Delaware 1999 — 2001
Computer and Information Sciences and Support Services
CN North Asset Management January 2005 - Present
AAA Mid-Atlantic March 2001 - November 2004
Kaiser Permanente January 1997 - February 2001
Skills
Management
Education
University of California, Berkeley 1991 — 1996
Finance
AAA Mid-Atlantic October 2011 - Present
Mobile Communications/AT&T June 2008 - September 2011
Mobile Communications/AT&T January 2008 - May 2008
Skills
Marketing Strategy, Leadership, Strategic Planning, Mobile Marketing, Product Management, B2B, Social Media Marketing, New Business Development, Sales Management, Customer Satisfaction, Online Advertising, Event Planning, Advertising, Analytics, Merchandising, Branding & Identity, Managerial Finance, Inventory, Staff Development, Strategic Partnerships, Competitive Analysis, Customer Retention, Mobile Devices, Mobile Applications, Mobile Communications, Mobile Technology, Mobile Payments, Corporate Branding, Partner Management, Partner Development
Education
University of Delaware 2002 — 2007
Bachelor's Degree, Arts and Sciences
John Dickinson High School 1998 — 2002
Arcadia University June 2015 - Present
Airgas, Inc. June 2008 - April 2013
AAA Mid-Atlantic June 1995 - May 2008
Sands Hotel & Casino June 1989 - May 1995
Skills
Employee Benefits, Deferred Compensation, Management, Performance Management, Human Resources, Budgets, Defined Benefit, Mergers & Acquisitions, HRIS, Benefits Administration, HR Policies, Benefit Plan Audits, Dependent Audits, Dependent Certification..., Audits of Employee...
Education
University of Delaware
B.A., Communications
McKee Risk Management, Inc. August 2013 - Present
Archdiocese of Philadelphia November 2010 - August 2013
Tax Management 2008 - 2010
AAA Mid-Atlantic 1990 - 2005
Skills
Accounting, Strategic Planning, Financial Reporting, Financial Analysis, Microsoft Excel, Auditing, Budgets, Process Improvement, Microsoft Word, Analysis, Insurance, Outlook, Microsoft Office, PowerPoint, Customer Service, Forecasting, Team Building
Education
University of Scranton
Bachelor's of Science, Accounting
AAA Mid-Atlantic October 2010 - Present
American General Financial Services May 2007 - October 2009
WSFS Bank March 2007 - April 2008
Skills
Insurance, Life Insurance, Loans, Sales, Underwriting, Property & Casualty..., Call Center, Banking, General Insurance, Customer Service, Risk Management, Customer Retention, Credit, Customer Satisfaction, Health Insurance, Casualty, Call Centers, Homeowners, Finance, Liability, Coaching, Training, Leadership, Casualty Insurance
Education
Wilmington University 2005 — 2007
Marketing, Business
University of Louisville 2002 — 2006
Marketing, Business, Management, Marketing, and Related Support Services
Burris Logistics May 2006 - Present
L. Fishman & Son, Inc. August 1999 - April 2006
AAA Mid-Atlantic April 1996 - July 1999
Education
University of Maryland Baltimore County
AAA Mid-Atlantic January 1997 - Present
Skills
Cruises, Honeymoons, Leisure Travel, Travel Management, Vacation, Account Management, Tourism, Car Rental, Travel Planning
Education
University of South Florida
B.A. Education, Preschool, Elementary School Education, Jr. High Science and Jr. High Social Studies
Alloy Surfaces March 2009 - Present
Careers USA(Alloy Surfaces Company) November 2008 - March 2009
Fidelity Mortgage February 2006 - December 2007
AAA Mid-Atlantic October 2004 - November 2005
Education
University of Phoenix 2011 — 2013
Bachelor's of Science, Business Management
University of Phoenix 2009 — 2011
Associate of Arts, Business
American Service Center (Mercedes Benz of Arlington) June 2015 - Present
Lustine Chrysler, Dodge, Jeep, and Ram October 2014 - June 2015
AAA Mid-Atlantic October 2013 - October 2014
Wiygul Automotive Clinic April 2013 - October 2013
Porsche of Silver Spring July 2010 - September 2012
Firestone October 2009 - July 2010
Porsche of Tysons Corner May 2007 - September 2009
Skills
Automotive Repair, Team Leadership, Microsoft Office, Customer Service, Customer Satisfaction, Truck, Vehicles, Automotive, Automotive Aftermarket, Troubleshooting, Parts, Microsoft Word, Public Speaking, Microsoft Excel, PowerPoint, Automobile
Education
Universal Technical Institute of Texas Inc 2004 — 2007
Diploma, Automotive Technology, Diesel and Industrial, and Ford FACT, 4.0
Universal Technical Institute of Texas Inc 2004 — 2007
Automobile/Automotive Mechanics Technology/Technician, 4.0 GPA
Martin's Herend Imports September 2006 - Present
AAA Mid-Atlantic May 2000 - September 2006
Carlisle Home Products June 1999 - February 2000
Smashing Plates November 1997 - June 1999
Porta November 1996 - November 1997
Hackman Tabletop July 1994 - October 1996
IKEA North America September 1989 - July 1994
Strawbridge & Clothier September 1985 - September 1989
Skills
Merchandising, Trend Analysis, Wholesale, Retail, Luxury Goods, Sales Management, Product Development, Trade Shows, Sales, Visual Merchandising, Marketing Strategy, Fashion, Apparel, Forecasting, P&L Management, Store Management, Pricing, Brand Management, Marketing, Jewelry, Consumer Products
Education
University of Delaware
Bachelor of Science, Textile Chemistry
AAA Mid-Atlantic September 2012 - Present
Lenox November 2011 - September 2012
Johnson & Johnson 2007 - 2009
Princeton Insurance Company February 2005 - February 2006
AIG June 2000 - December 2004
Education
Towson University 1995 — 1999
Bachelor's degree, Mass Communication/Media Studies
Villanova University
Master's degree, Human Resources Development
AAA Mid-Atlantic April 2012 - Present
Education
University of Maryland University College
Bachelor of Applied Science (B.A.Sc.), Cyber/Computer Forensics and Counterterrorism
AAA Mid-Atlantic June 2014 - August 2014
Skills
PowerPoint, Public Speaking, Microsoft Office, Project Management, Microsoft Word, Social Media, Classroom, Microsoft Excel, Research, Management, Teamwork, Customer Service
Education
University of Delaware 2013 — 2017
Salesianum School 2009 — 2013
University of South Alabama, College of Medicine July 2014 - May 2015
US Navy May 2009 - May 2014
AAA Mid-Atlantic August 2005 - May 2009
BrightFields, Inc. September 2004 - August 2005
Education
University of Delaware 1999 — 2003
Bachelor's Degree, English and Classical Studies
AAA Mid-Atlantic Insurance CounselorAAA$
Skills
Customer Service, Sales, Customer Satisfaction, Team Building, Management, Leadership, Training, Strategic Planning, Marketing, Coaching, Insurance, Call Centers, Customer Retention, Account Management, Sales Management, Employee Benefits, Process Improvement, Data Entry, CRM, Microsoft Office
Education
University of Phoenix
Business Administration and Management, General
University of Phoenix
Business Administration and Management, General
AAA Mid-Atlantic June 2012 - Present
Jubbs Bus Service August 2010 - June 2012
Skills
Customer Service, Sales, Team Building, Customer Satisfaction, Marketing, Microsoft Word, Strategic Planning, Leadership, Event Planning, Outlook, Microsoft Excel, Clerical Skills, CRM, PowerPoint, Time Management, Time & Attendance, Reliability, Communication, Account Management
Education
Towson University 2014 — 2016
Master’s Degree, Human Resources Development
Towson University 2011 — 2013
Bachelor’s Degree, Psychology, 3.5
AAA Mid-Atlantic May 2011 - Present
Education
University of Delaware 1987 — 1993
Bachelor of Science (B.S.), Agriculture- General; Entomology
Christiana High School
High School Diploma
AAA Mid-Atlantic April 2014 - Present
HSBC March 2012 - April 2014
HSBC March 2010 - March 2012
DFC Global Corp. May 2007 - March 2010
Principal Trust Company April 2003 - May 2007
Principal Trust Company July 2002 - April 2003
Principal Trust Company June 2000 - July 2002
Skills
Financial Analysis, Financial Modeling, Budgeting, Forecasting, Variance Analysis, Business Analysis, Process Improvement, P&L Management, Account Reconciliation, Data Analysis, Microsoft Excel, Microsoft Word, Access, PowerPoint, VBA, SQL, SharePoint, Workday, Adaptive Insights
Education
University of Delaware 1996 — 2000
Bachelor’s Degree