AAA Mid-Atlantic
Industry: Bank
DescriptionFounded: 1900 Subsidiaries: Provident Travel Corporation,
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AAA Mid-Atlantic Employees
CHG June 2006 - Present
AAA Northern California, Nevada & Utah Insurance Exchange May 1998 - January 2005
AAA Mid-Atlantic July 1996 - May 1998
Renaissance Cruises June 1995 - May 1996
Skills
Recruiting, Cold Calling, Account Management, Sales, Customer Service, Applicant Tracking..., Sales Management, Technical Recruiting, Travel Planning, Contract Recruitment, Sourcing, New Business Development, Direct Sales, Temporary Placement, Customer Retention, Marketing, Human Resources, Negotiation, Sales Operations
Education
Northern Virginia Community College
West Virginia University
Sedgwick CMS November 2008 - Present
Shelter Insurance Companies November 2006 - December 2007
AAA Mid-Atlantic November 2003 - October 2006
Ohio Casualty Group June 2001 - November 2003
State Farm December 1999 - June 2001
Allstate March 1986 - November 1999
Skills
Claims Management, Liability, Property & Casualty..., Legal Liability, Casualty, Claim Investigation, Commercial Insurance, Property Damage, Litigation Management, Bodily Injury Evauation, Mediation, Litigation, Investigation, Subrogation, Arbitration, Adjustments, Accident, Liability Analysis, Casualty Insurance
Education
Rutgers, The State University of New Jersey-New Brunswick 1981 — 1985
Bachelor of Arts (B.A.), Economics
Pace University - Lubin School of Business 1988 — 1990
Strategic Managment and Finance
Arthur L. Johnson Regional H.S. 1977 — 1981
PHEAA/FedLoan Servicing January 2013 - Present
Self Employed Writer June 2003 - January 2013
Macy's October 2011 - December 2011
Reading ASSIST Institute November 2009 - May 2010
AAA MID-ATLANTIC May 2007 - September 2008
KELLY EDUCATIONAL STAFFING October 2005 - June 2007
LAW OFFICE OF RISE P. NEWMAN, LLC November 2006 - February 2007
COMCAST CABLE COMMUNICATIONS July 2003 - June 2004
PECO ENERGY AN EXELON COMPANY December 1997 - February 2001
BELL ATLANTIC June 1997 - January 1998
Skills
Customer Service, Word, Microsoft Office, Administration, Research, HTML, PeopleSoft, Data Analysis, Data Entry, Technical Liaison, Inside Sales, Tutoring, System Administration, Microsoft Word
Education
Penn State University 1999 — 1999
Web/Multimedia Management and Webmaster, A
SAINT JOSEPH'S UNIVERSITY 1989 — 1997
Bachelor of Science, Manage Information Systems
Saint Joseph's University 1989 — 1997
Bachelor's degree, Manage Information Systems
philadelphia auto show September 2007 - Present
Spring Mountain Adventures January 2013 - Present
legacy farm llc June 2010 - April 2012
AAA Mid-Atlantic March 1996 - January 2007
Skills
Market Planning, Direct Mail, Marketing Strategy, New Business Development, Advertising, Strategic Planning, Coaching, Event Marketing, Negotiation, Vendor Relations, Problem Solving, Event Management, Special Events, Event Planning, Selling, Sales Process, Copy Editing, Project Management, Publications Production, Sales, Customer Service
Education
Penn State University 1987 — 1990
UD
ARK Financial Consulting & Technologies January 2008 - Present
Wells Fargo March 2013 - July 2014
AAA Mid-Atlantic May 2012 - March 2013
Citizens Bank 2011 - 2012
Liberty Mutual Insurance 2008 - 2011
JG Wentworth 2005 - 2008
Skills
Sales, Credit, Loans, Banking, Commercial Lending, Commercial Banking, Mortgage Lending, Customer Service, Credit Analysis, Sales Management, Relationship Management, Customer Satisfaction, Cash Management, Insurance
Education
Penn State University
Bachelor's degree, Insurance and Real Estate
AAA Mid-Atlantic April 2012 - Present
Nesbitt Graphics/Cenveo Publisher Services March 2011 - February 2012
Nesbitt Graphics, Inc. 2011 - 2012
Curious Corporation May 2004 - June 2010
Education
Philadelphia University 1996 — 2000
Bachelor's degree, Graphic Design Communications
Delran High School 1992 — 1996
AAA Mid-Atlantic May 2004 - Present
Saint Gregory The Great School 2001 - 2005
CVS Caremark Corporation 1999 - 2001
Lord & Taylor 1996 - 1999
Skills
Event Planning, Customer Service, Call Centers, Social Media Marketing, Team Building, Strategic Planning, Leadership, Customer Satisfaction, Marketing, Marketing Strategy, Process Improvement, Social Media, Email Marketing, Customer Retention, Sales, Management, Coaching, Budgets, Training, Sales Management, CRM, Team Leadership, Retail, New Business Development, Marketing Communications, Advertising, Social Networking, Leadership Development, Public Relations, Recruiting
Education
New Jersey City University
Master of Arts (M.A.)
Thomas Edison State College
Bachelor of Arts (B.A.), Psychology and Business
Greg Garrett Realty.com 2014 - Present
AAA Mid-Atlantic 2004 - 2011
Skills
Sales, Customer Service, Travel Planning, Real Estate, Public Relations, Social Media Marketing, Negotiation, Selling, First Time Home Buyers, Residential Homes, Marketing
Education
Regent University 2011 — 2014
Bachelor of Science (BS), Film/Cinema/Video Studies currant
Riverside Community College 1992 — 1993
Knowledge Link September 2012 - Present
AAA Mid-Atlantic March 2011 - September 2012
Skills
Event Planning, Leadership, Training, Tourism, Applicant Tracking..., Team Building, Project Planning, Human Resources, Management, Sales, Account Management, Coaching, Program Management, Leadership Development, Customer Satisfaction
Education
Radford University
Bachelor of Science (BS), Psychology
PNC Business Credit March 2006 - Present
PNC June 2002 - March 2004
AAA Mid-Atlantic December 1997 - June 2002
Skills
Credit Analysis, Underwriting, Loans, Credit, Commercial Lending, Credit Risk, Banking, Commercial Banking, Portfolio Management, Loan Origination, Small Business Lending, Financial Analysis, Financial Risk, Refinance, Risk Management, Consumer Lending, Loss Mitigation
Education
Scotland School for Veterans' Children 1990 — 1995
Peirce College
Associate of Science (A.S.), Accounting
AAA Mid-Atlantic August 2014 - Present
Terry's Tire Town, Inc. December 2011 - August 2014
TBC Corporation November 2009 - August 2011
TBC Corporation March 2007 - November 2009
TBC Corporation March 2006 - March 2007
Firestone 1989 - 2006
U.S.M.C. 1985 - 1989
Skills
Retail Management, P&L Management, Automotive Repair, Tires, Sales Coach, Customer Experience, Customer Satisfaction, Customer Acquisition, Competitive Advantage, Personnel Development, Multi-site Management, Management Consulting, Quality Management, Growing Revenue, Sales, Inventory Management, Store Management, Automotive, Leadership, Profit, Automotive Aftermarket, Retail, Marketing Strategy, Management, Team Building, Training, Income Statement, Business Planning, New Business Development, Sales Operations, Operations Management, B2B, Pricing, Automobile, Customer Retention, Competitive Analysis, Sales Process, Purchasing, Sales Management, Inventory Control, Account Management, Forecasting, Wholesale, Vehicles, Parts, Advertising, Dealers, Key Account Management, Direct Sales, Market Planning
Education
Patten University 2013 — 2017
Bachelor of Arts in Management, Currently enrolled
Pasadena City College 1993 — 1995
NA, General
Monmouth Beach School June 2014 - Present
AAA Mid-Atlantic March 2014 - March 2015
MRA International, Inc. July 2013 - December 2013
Monmouth Beach Elementary School June 2010 - June 2011
Your Organizing Solution October 2010 - May 2011
Continental Airlines August 1991 - June 2000
Carl's Drugs August 1990 - June 1991
Skills
Sales, Solution Selling, Salesforce.com, Account Management, New Business Development, Cloud Computing, Building Relationships, Direct Sales, Sales Process, Cold Calling, Sales Operations, Sales Presentations, Selling, Channel Partners, Pricing, SaaS, Lead Generation, Key Account Management, B2B, Enterprise Software, Selling Skills, Sales Management, Budgets, Marketing, Customer Service, Leadership, Management
Education
New Jersey City University 1997 — 1999
Bachelor of Science (BS), Accounting, Cum Laude
State University of New York College at Oneonta 1986 — 1991
Bachelor of Arts (BA), Psychology and Human Resourse Managemnet
AAA Mid-Atlantic November 2013 - Present
AAA Mid-Atlantic January 2010 - November 2013
AAA Mid-Atlantic December 2005 - January 2010
QVC January 2001 - December 2005
QVC November 1996 - December 2000
ARAMARK (Flyers, Sixers) November 1994 - November 1996
Strawbridge & Clothier November 1991 - August 1994
Skills
Advertising, Direct Marketing, Email Marketing, Marketing Strategy, Events, Event Management, Events Coordination, Live Events, Hospitality Management, Operations Management, Social Media Marketing, Creative Problem Solving, Teamwork, Shared Vision, Sports Marketing, Motorsports Marketing, Purchasing, Operating Budgets, Retail Buying, Marketing Management, Analytics, Brand Development, Integrated Marketing, Lead Generation, Marketing, Marketing Communications, Online Marketing, Retail, Sales, Strategic Partnerships, Strategy, Event Planning, Trade Shows, Direct Mail, Merchandising, Product Development, Budgets, Market Planning, Multi-channel Marketing, Newsletters, Forecasting, Database Marketing, Brand Awareness
Education
Providence College 1987 — 1991
B.S., Marketing
Bishop Guertin 1983 — 1987
High School, College Prep
Produce Marketing Association April 2012 - Present
Bridgewater Jewelers February 2003 - Present
AAA Mid-Atlantic July 2010 - December 2010
MBNA America January 2001 - February 2003
MBNA America January 1993 - February 2003
MBNA AmericaCustomer Service January 1993 - January 2003
MBNA America April 1997 - January 2001
J.C. Penny Co January 1989 - January 1993
Skills
Customer Service, Call Center, Social Media, Direct Marketing, Customer Relations, Team Building, Product Development, Credit Cards, Marketing Communications, Public Relations, Vendor Management, Banking, People Management, Team Leadership, Budgeting, Coaching, Operations Management, Problem Solving, Direct Mail, P&L responsibility, Vendor Relations, Microsoft Office, Process Improvement, Word, Outlook, PowerPoint, Excel, Budgets, Management, Newsletters, Sales, Business Development, Call Centers
Education
Pennsylvania State University-Great Valley Graduate Center 1999 — 2001
Masters in ED, Business Degree and Education Design Masters
Salisbury University 1983 — 1987
BS, Business
Elkton High SchoolHigh School 1979 — 1983
High School Diploma
AAA Mid-Atlantic November 2011 - Present
AAA NCNU Insurance Exchange November 2008 - November 2011
Skills
Casualty, Property & Casualty..., Customer Service, Underwriting, Liability, Commercial Insurance, Commercial Lines, Claim, Legal Liability, Call Centers, Claims Management, Life Insurance, Property Damage, Term Life Insurance, Employee Benefits, Professional Liability, Health Insurance, Whole Life, Subrogation, Customer Retention, Workers Compensation, Umbrella Insurance, General Insurance, Casualty Insurance
Education
Queens College 1971 — 1976
Bachelor of Arts (BA), Sociology and Education
Stuyvesant High School 1968 — 1971
Diploma, Science and Mathematics
Peirce College May 2012 - May 2013
AAA Mid-Atlantic 2006 - 2011
Skills
Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Spreadsheets, Administrative..., Time Management, Invoicing
Education
Peirce College 2012 — 2016
Student, Business Administration and Management, General, Freshman
Vanguard May 2012 - Present
Vanguard May 2008 - May 2012
Bristol-Myers Squibb Company June 2005 - March 2008
CIGNA Tel-Drug March 2003 - June 2005
CIGNA June 1999 - March 2003
PNC Bank August 1997 - June 1999
AAA Mid-Atlantic 1990 - 1997
Skills
Talent Management, Training, Strategy, Leadership, Vendor Management, Management, Coaching, Process Improvement, Instructional Design, Team Building, Strategic Planning
Education
Penn State University
Bachelors of Science, QBA - Quantitative Business Analysis
Temple University
M.Ed., Adult and Organizational Development
Magical Travel August 2015 - Present
American Discount Cruises and Travel January 2014 - July 2015
AAA Mid-Atlantic September 2011 - January 2013
Novadebt September 2000 - 2003
Cruise Value Center October 1998 - May 2000
Discovery Cruise Line October 1995 - April 1996
Au Pair International October 1994 - April 1995
Skills
Hotels, Leisure Travel, Tourism, Travel Management, Cruises, Car Rental, Hotel Booking, Travel Insurance, Online Travel, Vacation, Leisure, Disney, Travel Planning, Business Travel, Honeymoons, Incentive Travel, Resorts, Incentives, Airline Reservations, Tour Operators, Adventure Travel, Travel Agency, Ticketing, Customer Service
Education
Cruise Career Training Institute 1995 — 1995
Cruise staff, Intense 1 month course
Montreat College 1992 — 1994
AAA Mid-Atlantic October 2011 - Present
Skills
Call Centers, General Insurance, Property & Casualty..., Casualty, Insurance, Sales, Customer Service, Team Building, Outlook, Account Management
Education
University of Maryland College Park 1998 — 2001
Criminology
Montgomery College 1994 — 1997
Radio and Television
Petersville
Petersville
Petersville
Petersville
Petersville
Petersville
New York Life Insurance Company July 2015 - Present
Liberty Mutual Insurance February 2011 - July 2015
Don Bosco Cristo Rey High School October 2010 - January 2011
AAA Mid-Atlantic June 2007 - October 2010
Nationwide Insurance February 2003 - June 2007
Langley Park Back and Pain Clinic Chiropractic June 2002 - February 2003
Skills
Property & Casualty..., Insurance, Umbrella Insurance, Underwriting, Customer Service, Homeowners, Property Claims, Auto Claims, Commercial Insurance, Microsoft Office, Outlook, Marketing, General Insurance, Liability, Microsoft Word, PowerPoint, Professional Liability, Casualty Insurance, Microsoft Excel, Casualty
Education
Montgomery College 2002 — 2006
Associates Degree, General Studies
Albert Einstein High School 1998 — 2002
High School Diploma
AAA Mid-Atlantic August 2010 - Present
Dowling food services September 2006 - August 2010
LeisureScapes Travel August 2003 - August 2010
Bank of America August 2004 - August 2006
AAA Mid-Atlantic August 1995 - August 2003
JCPenney August 1988 - August 1994
Education
Raritan Valley Community College 1996 — 1998
Travel and Tourism, small business management, marketing, CRS systems.
PVH Corp. January 2015 - Present
PVH Corp. June 2014 - January 2015
PVH Corp. July 2013 - May 2014
The Jones Group February 2007 - July 2013
ACE April 2006 - February 2007
AAA Mid-Atlantic May 2003 - April 2006
Ubiquitel January 2002 - May 2003
Cingular Wireless July 2000 - January 2002
Fishbein & Company, P.C. November 1998 - July 2000
AAA Mid-Atlantic May 1997 - November 1998
Skills
Financial Analysis, Forecasting, Treasury Management, Risk Management, Management, Account Management, Financial Reporting, Cash Management, Treasury, Finance, Banking Relationships, Banking, Mergers, Cash Flow Forecasting, Credit, Budgets, FX Options, Treasury Services, Mergers & Acquisitions, Sarbanes-Oxley Act, General Ledger, Accounts Payable, SAP, Variance Analysis, Restructuring, Executive Management, Trade Finance, Cash Flow, Corporate Finance, Financial Modeling, Managerial Finance, Strategic Financial..., Investments, Sarbanes-Oxley, Leadership, SEC filings, Financial Planning
Education
Pennsylvania State University-Great Valley Graduate Center 2001 — 2005
Graduate, Management
Penn State University 1992 — 1996
Bachlors of Science in Accounting, Finance
Self-Employed January 2014 - Present
AAA Mid-Atlantic August 2007 - December 2013
Haymarket Media Inc. May 2002 - December 2006
Medical World Communications October 2001 - April 2002
ASPCA June 1999 - September 2001
Lebhar-Friedman March 1997 - June 1999
Associated Business Publications May 1996 - February 1997
Skills
Travel Writing, Writing, Editing, Magazine Articles, Magazines, Travel Photography, Feature Articles, Graphic Design, Journalism, Proofreading, Digital Photography, Medical Writing, InDesign, QuarkXPress, Photoshop, Illustrator, HTML, Desktop Publishing, Arts, Animal Welfare, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Storytelling, Art
Education
Michigan Technological University 1991 — 1996
Bachelor of Arts (B.A.)
AAA Mid-Atlantic July 2014 - June 2015
AAA NNE June 1989 - October 2013
Waterfront Travel August 1986 - December 1988
Crimson Travel and Tours September 1985 - August 1986
Holiday Travel, Marquette, MI August 1983 - September 1985
Skills
People Skills, Inside Sales, Staff Supervision, Retail, Leisure Travel, Corporate Travel, Groups, Direct Marketing, Outside Sales, Google Groups, Travel Management, Public Relations, Event Planning, Team Building, Coaching, Social Networking, Team Leadership, Social Media, Leadership, Event Management, Fundraising, Customer Service, Hospitality, Sales Management, Sales, Time Management, Account Management, Marketing, Tourism, Trade Shows
Education
Southern New Hampshire University 2012 — 2013
Business Management, Senior
Northern Michigan University 1979 — 1983
associates, Foods and Sciences
Houghton High School 1974 — 1979
AAA Mid-Atlantic July 2014 - Present
One Atlantic Events May 2013 - Present
One Atlantic Events September 2012 - May 2013
daddy O Restaurant & Boutique Hotel June 2012 - October 2012
Skills
Food & Beverage, Hospitality, Restaurants, Micros, Hospitality Management, Customer Service, Hotels, Food Service, Hospitality Industry, Restaurant Management, Catering, Front Office, Banquets, Fine Dining, Food, Bartending, Microsoft Office, Culinary Skills, Event Planning, Parties
Education
Richard Stockton College of New Jersey 2010 — 2012
Bachelor of Science (B.S.), Hospitality and Tourism Management
Ocean County College 2008 — 2010
Associate of Science (A.S.), Business Administration
AAA Mid-Atlantic January 2012 - Present
Comcast Cable August 2004 - February 2010
Ruby Tuesdays February 2004 - August 2004
Perkins Family Restaurant September 1999 - May 2003
Education
Ocean County College 2011 — 2013
AAS, Business
Brookdale Commuinty College
Howell High School
AAA Mid-Atlantic May 2009 - Present
Bridgewater Jewelers April 2006 - May 2011
MBNA America September 2004 - April 2006
MBNA America November 1999 - September 2004
MBNA January 1997 - October 1999
MBNA October 1995 - December 1996
MBNA January 1994 - October 1995
MBNA April 1992 - December 1993
MBNA January 1991 - April 1992
Macy's October 1986 - January 1991
Skills
Process Improvement, Customer Service, Credit, Banking, Team Building
Education
University of Delaware 2011 — 2011
Certificate, Project Management, A
Pennsylvania State University-Great Valley Graduate Center 1992 — 1995
Masters, Management/Human Resources
University of Delaware 1980 — 1984
B.S., Textile & Clothing Merchandising
Thomas McKean High School 1976 — 1980
Diploma, College Prep
Capital One May 2015 - Present
Capital One December 2014 - May 2015
Capital One July 2013 - December 2014
ING DIRECT / Capital One September 2012 - July 2013
ING DIRECT September 2011 - September 2012
ING DIRECT August 2010 - September 2011
ING DIRECT August 2010 - January 2011
Eagle Energy Systems LTD December 2008 - July 2010
AAA Mid-Atlantic May 2007 - September 2007
Bank of America April 2005 - August 2006
Skills
Security, Financial Risk, Banking, Credit Cards, Credit, Risk Assessment, Fraud, Call Center, Debit Cards, Process Improvement, Finance, Outlook, Risk Management, Retail Banking, Private Investigations, Management, Leadership, Investigation, Certified Fraud Examiner, Call Centers
Education
Wilmington University 2007 — 2010
BS, Organizational Management
Oral Roberts University 2006 — 2007
BS, Business management
AAA Mid-Atlantic January 2006 - Present
AAA 1979 - 2008
AAA Colorado July 1995 - August 2005
AAA Wyoming September 1992 - July 1995
AAA National January 1979 - September 1992
Skills
Event Management, Project Management, Customer Service, Leadership, Sales Management, Team Building, Direct Sales, Operations Management, Contract Negotiation, Strategic Planning, New Business Development, Management, Customer Satisfaction, Coaching, Retail, Business Planning, Team Leadership, Account Management, Sales, Training, Customer Retention, Marketing Strategy, Sales Operations, Marketing, Budgets, CRM, Inventory Management, Forecasting, Strategy, Sales Process, Recruiting, B2B, Customer Experience, Business Development, Social Media Marketing, Leadership Development, Email Marketing, Marketing Communications, Negotiation, P&L Management, Competitive Analysis
Education
Northern Virginia Community College
University of Maryland College Park
Business Administration and Information Technology
Subaru of America August 2010 - Present
Subaru of America, Inc. 2004 - August 2010
Subaru of America April 2001 - September 2004
AAA Mid-Atlantic June 1981 - April 2001
JC Penney March 1993 - May 1996
Skills
Process Improvement, Automotive, Customer Satisfaction, Vehicles, Business Analysis, Customer Service, Troubleshooting, Visio, Requirements Analysis, Project Management, Training, Team Leadership, Sales Operations, Operations Management, CRM, Vendor Management, Continuous Improvement, Cross-functional Team..., Inventory Management, Leadership, Management, Team Building, Software Documentation, System Administration, Program Management, Account Management, Databases, Automobile, Customer Retention, Budgets, Parts, Six Sigma, Business Process..., Forecasting, Profit, Warranty, Sales Process, ERP, Purchasing, Call Centers, Dealers, Business Planning, Business Intelligence
Education
Philadelphia University 1989 — 1991
MS, IT, 4.0
Temple University 1980 — 1984
BBA, Accounting
Philadelphia High School for Girls 1976 — 1980
High School Diploma
AAA Mid-Atlantic July 2015 - Present
Montana State University March 2011 - June 2013
Calcagni Media July 2008 - March 2011
Special Libraries Association January 2007 - July 2008
American Automobile Association (AAA) May 2001 - July 2006
MWW/Seattle December 1999 - February 2001
CyberCash, Inc August 1998 - December 1999
Ruder/Finn Washington May 1997 - March 1999
WDTV-TV 1995 - 1996
Macro International October 1988 - December 1994
Skills
Media Relations, Strategic Communications, Corporate Communications, Public Speaking, Public Relations, Corporate Branding, Crisis Communications, Marketing Communications, Higher Education, Focus Groups, Communication Training, Web Content, Integrated Marketing..., Reputation Management, Client Counseling, Publicity, Congressional, Environmental..., Writing, Strategy, Blogging, Internal Communications, Marketing Strategy, Marketing, Public Affairs, Copywriting, Nonprofits, Brand Management, Journalism, Spokesperson, Editing, Integrated Marketing, Press Releases, Television, Publications, Copy Editing, Social Media, Research, Leadership, Newsletters
Education
Northwestern University 1978 — 1980
M.S.J., Journalism
Middlebury College 1973 — 1978
B.A., History
ALTOUR December 2014 - Present
ALTOUR 2014 - Present
Fareportal July 2011 - December 2014
Travtech, Inc. January 2010 - July 2011
AAA Mid-Atlantic April 2007 - January 2010
Grand Travel and Tours, LLC January 2007 - April 2007
CIBT July 2006 - January 2007
Long and Foster May 2004 - October 2006
Research Travel, Inc June 2002 - November 2005
Vacation.com December 2001 - June 2002
Skills
Tourism, Conferences, Retail, Customer Relations, Microsoft Office, Team Building, Problem Solving, Public Speaking, Word, Excel, Outlook, Coaching, PowerPoint, Team Leadership, Voice Over, Customer Service, Training, Travel Management, Negotiation, Leadership Development, Leisure Travel, Sabre, Cruises, Human Resources, Employee Training, Incentives, Vacation, Hospitality, Airlines, Leisure, Ticketing, Business Travel, Amadeus, Hotels, Organizational..., Selling, Travel Planning, Performance Management, Employee Benefits, Customer Retention, Customer Satisfaction, Time Management, Social Networking, Marketing, Budgets, Business Development, Call Centers, Event Management, Management, Trade Shows
Education
Prince George's Community College 1975 — 1976
AA Degree, Secondary Education/Computer Sciences/Psychology
Living With The Magic Vacations, LLC January 2015 - Present
Mouseketrips August 2010 - December 2014
Seneca Foods Corporation May 2009 - October 2010
Seneca Foods Corporation May 2008 - March 2009
Jenny Craig June 2007 - May 2008
Excellus Blue Cross Blue Shield June 2006 - April 2007
The Picture People May 2006 - March 2007
Century 21 New Millennium December 2004 - May 2006
AAA Mid-Atlantic February 2004 - September 2004
Skills
Recruiting, Training, Human Resources, Customer Service, Software Documentation, Marketing, Leadership, SAP HR, Payroll, Employee Benefits, Business Process, PowerPoint, Personnel Management, Time Management, Accounts Payable, Business Analysis, Microsoft Office, Microsoft Excel, Event Management, Sales, Sourcing, Hiring, Event Planning, Budgets, Team Building, Outlook
Education
State University of New York at Buffalo 2002 — 2003
B.S, Individualized; Art History, Design, Business and Hospitality
Monroe Community College 1998 — 2002
A.S, Liberal Arts and Science
AAA Mid-Atlantic September 2013 - Present
Skills
Customer Service, Microsoft Office, Troubleshooting, Microsoft Excel, Transportation, Logistics, Software Documentation, Customer Satisfaction, Supervisory Skills, Inventory Management, Outlook, Team Building, Leadership, Strategic Planning, Operations Management, Training, Sales, Management
Education
Northern Virginia Community College 1985 — 1986
Vehicle Emissions Inspection and Maintenance Technology/Technician, A
Francis C. Hammond 1969 — 1971
AAA Mid-Atlantic April 2011 - Present
Borders August 2009 - April 2011
Olive Garden March 2006 - April 2009
Internal Revenue Service April 2008 - May 2008
Jamba Juice July 2007 - April 2008
Skills
Adobe Creative Suite, Web Design, HTML 5, CSS3, Graphic Design, Photography, Social Media, Customer Service, Customer Retention, Sales, Social Media Marketing, Team Leadership
Education
Montgomery College 2010 — 2014
Associates Degree, Graphic Design, Dean's List
AAA Mid Atlantic 2011 - Present
ING Direct (now Capital One) 2010 - 2010
Progressive Business Publications 1998 - 2008
Economics Press 1996 - 1998
Data - Tech Institute 1990 - 1996
Skills
Analytics, Segmentation, Direct Marketing, Database Marketing, Multi-channel Marketing, SAS programming, SQL, Strategic Planning, Strategy, B2B, Email Marketing, Web Analytics, Campaign Management, CRM, Analysis, Omniture, Marketing Research, Online Marketing, Customer Insight, Marketing Strategy, Lead Generation, Marketing Automation, Management, Digital Marketing, E-commerce, Competitive Analysis, Online Advertising, Direct Mail, Integrated Marketing, Customer Acquisition, Marketing, Market Research, Databases, SEO, SEM, SAS, Loyalty Marketing, Predictive Modeling, Google Analytics, PPC, Marketing Analytics, Landing Page..., Strategic Partnerships, B2B Marketing, Mobile Marketing, Customer Retention, Web Marketing, Salesforce.com, Market Planning, Interactive Marketing
Education
Ramapo College of New Jersey 1984 — 1988
Bachelor of Science, Finance
AAA Mid-Atlantic December 2007 - Present
AAA Mid-Atlantic August 1999 - December 2007
AAA Mid-Atlantic August 1998 - August 1999
AAA Mid-Atlantic February 1996 - August 1998
Skills
Profit & Loss Management, Talent Management, Leadership, Retail, Marketing Strategy, Business, Teamwork, Customer Satisfaction, Coaching, Team Building, Customer Service, Budgets, Strategic Planning, Inventory Management, Sales, Management, Strategy, Business Planning, Income Statement, Negotiation, P&L Management, Leadership Development, New Business Development, Contract Negotiation, Operations Management, Training, Account Management, Process Improvement, Sales Management, Forecasting, Customer Retention, Marketing, Call Centers, Vendor Management, Sales Operations, CRM, Team Leadership, Analysis, Business Development, Performance Management, Recruiting, Cross-functional Team..., Business Analysis, Analytics, Program Management, Business Strategy, Insurance, Change Management, Employee Relations, Project Management
Education
Philadelphia University 1998 — 2006
Masters, Business and Taxation
Penn State University 1990 — 1994
BS, Accounting
Hudson Marine Management Services April 2015 - Present
Bridge Terminal Transport April 2015 - April 2015
Atlantic Container Line May 2012 - October 2014
Hudson Marine Management Services June 2007 - May 2012
ECM Maritime Services, LLC December 2006 - June 2007
Glove House, Inc. October 2004 - November 2006
State of New Jersey - Juvenile Justice Commission June 2000 - September 2004
AAA Mid-Atlantic November 1998 - June 2000
Lucent Technologies March 1998 - November 1998
Bristol-Myers Squibb July 1996 - March 1998
Skills
Transportation, Policy, Vetting, Freight, Navigation, Preparedness, Shipping, Incident Command, Ocean, Inspection, ISM, HAZWOPER, Petroleum, Shipbuilding, Rescue, ISPS Code, Export, Operations Management, Boat, International Shipping, Maritime Security, Maritime, Microsoft Excel, Customer Service, Management, International Logistics
Education
Middlesex County College 1996 — 1998
Criminal Justice
South Brunswick High School 1992 — 1996
Diploma, College Prep
AAA Mid-Atlantic April 2015 - Present
Moody's Analytics March 2011 - April 2015
Penn State University August 2010 - December 2010
Skills
Problem Solving, Statistics, Quantitative Analytics, Big Data Analytics, Marketing Analytics, Databases, Data Analysis, Programming, SQL, SAS, Management, Modeling, Mentoring, R, Project Management, Analysis, Large-scale Data..., VBA, C++, C#, Statistical Data..., Marketing, Research, Communication, Foreign Languages, SAS Enterprise Guide, FAME programming, Mathematics, Minitab, Client Service Oriented, Microsoft Excel, Estimates, Economics, Microsoft Office, Analytics, Statistical Modeling, Microsoft Word, SPSS
Education
Penn State University 2007 — 2010
Bachelor of Science (B.S.), Statistics
AAA Mid-Atlantic 2007 - Present
CIT 2001 - 2007
Skills
PowerBuilder, VB.NET, SQL Server, SOA, C#, Java, ASP.NET, Crystal Reports, Visual Basic, XML, SQL, HTML, Web Development, Application Development, Access, Databases, JavaScript, Microsoft SQL Server, .NET, Oracle, SDLC, Systems Analysis, Database Design, PL/SQL, Visual Studio, T-SQL, Visio, Windows, Data Modeling, Eclipse, Sybase, SSIS, IIS, Software Development, Business Intelligence, Software Project..., ETL, Architecture, Software Documentation, ADO.NET, Requirements Gathering, Troubleshooting, Object Oriented Design, Requirements Analysis, Agile Methodologies, Data Warehousing, SharePoint, UML, Enterprise Architecture
Education
New York Institute of Technology 1988 — 1991
BSCS, Computer Science
Mercy Suburban Hospital July 2014 - May 2015
AAA Mid-Atlantic May 2012 - May 2013
AAA Mid-Atlantic January 2010 - May 2012
Merrill Lynch October 2008 - December 2009
Skills
Insurance
Education
Thomas Jefferson University 2013 — 2014
BSN, Registered Nurse
Pennsylvania State University 2004 — 2008
BS, Marketing
Salesforce.com January 2007 - Present
Salesforce.com January 2007 - March 2011
Amdocs July 1998 - January 2007
AAA Mid-Atlantic 2006 - 2007
Nextel Communications 2003 - 2004
Nortel Networks 2000 - 2003
Astea January 1996 - June 1998
Skills
CRM, Salesforce.com, SaaS, Integration, Project Management, Business Process..., Enterprise Software, Cloud Computing, Enterprise Architecture, User Acceptance Testing, Partner Management, Analytics, Professional Services, Solution Selling, Demand Generation, Go-to-market Strategy, Business Analysis, Business Process, SDLC, Program Management, Consulting, PaaS, Business Intelligence, Software Project..., ERP, Business Alliances, Marketing Automation, Requirements Analysis, Management, Siebel, Solution Architecture, Sales Process, Sales Enablement, Pre-sales, IT Strategy, Product Management, SFDC, Certified Peak Pilates..., Business Development, Software Industry
Education
Penn State University
BA
The University of Connecticut
MA
Kelly Services/ICON plc July 2015 - Present
AAA Mid-Atlantic February 2008 - March 2013
TAC Worldwide/GE Trailer Fleet Services July 2007 - November 2007
Kelly Services/Shire Pharmaceuticals September 2006 - November 2006
Accellent Inc./Uniform Tubes 2004 - May 2006
Accellent Inc./Uniform Tubes 2001 - 2004
Accellent Inc/Uniform Tubes December 1998 - 2001
Skills
Full-life Cycle..., Training Facilitation, Compliance, Microsoft Word, Microsoft Excel, Access, PowerPoint, Outlook, Peachtree, Abra Suite, Oracle, Microsoft Publisher, WebEx, HRsmart (HRIS System), Ceridian, Background Checks, Behavioral Interviewing, Spreadsheets, Human Resources, Client/Hiring Manager..., Training, Recruiting, Management, Performance Management, Coaching, Hiring, New Hire Orientations, Interviews
Education
Temple University 1999 — 2001
Bachelor of Arts (B.A.), Psychology
Montgomery County Community College 1997 — 1999
Associate of Arts (A.A.), Psychology
- April 2013 - Present
AAA Mid-Atlantic October 2007 - April 2013
AAA Mid-Atlantic March 1999 - September 2007
The Union League of Philadelphia 1997 - 1999
Skills
Direct Mail, Advertising, Email Marketing, Direct Marketing, Newsletters, Social Media Marketing, Marketing Strategy, Social Media, Customer Service, Marketing, Marketing Communications, Sales, Strategic Planning, Web Analytics, Online Advertising, Microsoft Office
Education
Rosemont College 2006 — 2009
MSM, Business
Moore College of Art and Design 1993 — 1997
Bachelor of Fine Arts (BFA), Communication Art
Frankford Friends
AAA Mid Atlantic November 2010 - Present
AAA Mid-Atlantic August 2005 - November 2010
EMC June 2005 - July 2005
Merck 2005 - 2005
Oklahoma State University August 2002 - August 2004
Skills
CRM, Project Management, Visio, Business Analysis, Management, Process Improvement, SDLC, Business Intelligence, Requirements Gathering, SharePoint, Testing, Analysis, Strategic Planning, Team Building, Program Management, Customer Service, Business Process, Databases, Access, Project Planning, Change Management, Data Warehousing, Requirements Analysis, Vendor Management, Software Project..., Data Analysis, Business Requirements, SQL, Microsoft SQL Server, Quality Assurance, PMP, MS Project, Product Management, Product Development, Mobile Applications, Mobile Product..., Mobile Payments, New Business Development, Business Development, Software Development, Leadership Development, Organizational..., Web Development, Web Services API, Staff Development, Staff Management, Coaching Staff, Technical Staff..., Software Documentation, Business Strategy
Education
Oklahoma State University 2002 — 2004
MS, Management Information Systems and Services, 3.6
Sri Sankara Vidyalaya
AAA Mid-Atlantic June 2014 - Present
Enterprise Rent-A-Car September 2012 - January 2014
Skills
Graphic Design, Creative Arts, Design, Team Leadership, Adobe Design Programs, Team Building, Personnel Supervision, Customer Satisfaction, Sales, CRM, Customer Service, New Business Development, Inventory Management, Computer, MS office,..., Microsoft Office, Inventory Control, Microsoft Word, PowerPoint, Data Entry, Merchandising, Store Management, Leadership, Management, Sales Management
Education
Norfolk State University 2006 — 2012
Bachelor of Science (BS), Bussiness Management
Procura Management July 2015 - Present
RecordTrak September 2013 - July 2015
RecordTrak April 2013 - September 2013
MedRisk, Inc. September 2011 - September 2012
AAA Mid-Atlantic March 2010 - August 2011
The Silk Companies October 2005 - May 2006
Crump Life Insurance Services April 1999 - September 2002
Skills
Insurance, Workers Compensation, Claim, Claims Management, Process Improvement, Microsoft Office, Microsoft Excel, Customer Service, Medical Coding, Medical Billing, Medical Terminology, Call Center, Travel, Loans, Underwriting, Term Life Insurance, Accounts Receivable, Supervisory Skills, Call Centers, Microsoft Word, Appointment Scheduling, Spreadsheets, Customer Satisfaction
Education
Montgomery County Community College
General Studies
Newport Junior/Senior High School 1994 — 1998
High School, Business/Office Automation/Technology/Data Entry
Penn State University May 2005 - Present
Freelance Film Crew May 2001 - May 2005
US Census Bureau January 2000 - September 2000
AAA Mid-Atlantic May 1994 - August 1999
Skills
Social Media, Video Editing, Video Production, Creative Writing, Media Literacy, Screenwriting, Multimedia, Academic Writing, Critical Theory, Directing, Film, Final Cut Pro, Video, Marketing
Education
Penn State University 1995 — 1999
Bachelor of Arts (BA), Media Studies - Film & TV
Central High School 1991 — 1995
AAA Mid-Atlantic July 2014 - Present
United States Department of Defense September 2012 - March 2013
CACI International Inc October 2011 - August 2012
SCD Information Technology September 2009 - May 2010
Omega World Travel January 2008 - May 2008
Liberty Travel September 2005 - March 2006
All America Travel April 2001 - October 2001
Inta-Aussie South Pacific June 2000 - March 2001
Exotic Hardwood Floors March 1999 - March 2001
Skills
Research, Public Speaking, Customer Service, Microsoft Office, Government, Passport, Operating Budgets, Human Resources, Typing, Office Administration, File Management, Administration, Policy, Access, Software Documentation, Training, Event Planning, Leadership, Military, Military Experience, Management, Team Building
Education
University of Maryland University College 2014 — 2015
Master of Science (MS), Interdisciplinary Management Studies, 4.0
University of Maryland University College 2006 — 2009
Bachelors of Art, History, 3.3 GPA
Northern Virginia Community College 2004 — 2005
Associate's Degree, General Studies, 3.5 GPA
Ascension Press January 2015 - Present
AAA Mid-Atlantic October 2013 - Present
21st Century Insurance November 2009 - October 2013
LHK Partners, Inc. July 2007 - May 2009
Corporate Call Center, Inc. October 2006 - April 2007
AIG March 2004 - July 2006
AIG October 2001 - March 2004
Superior Insurance Group March 2001 - October 2001
AmeriCorps August 1999 - August 2000
Colonial Penn Auto Insurance May 1997 - May 1998
Skills
Call Centers, Training, Insurance, Sales, Leadership, Customer Service, Team Building, Management, General Insurance, Team Leadership, Coaching, Sales Operations, Analysis, Customer Retention, Sales Management, Process Improvement, Customer Satisfaction, Microsoft Office, Cold Calling, CRM, Life Insurance, Team Management, Property & Casualty..., Recruiting, Selling, Employee Benefits, Call Center, Microsoft Excel, Performance Management, Teamwork, Vendor Management, Underwriting, Strategic Planning, Market Research, Account Management, Business Development, Interviews, Liability, Casualty, New Business Development, Competitive Analysis, Customer Experience, Operations Management, Claim, Troubleshooting, Legal Liability, Workers Compensation, Umbrella Insurance, Public Speaking
Education
Penn State University 1994 — 1997
Liberal Arts
Saint Joseph's University 1993 — 1994
Chemistry
Father Judge High School 1989 — 1993
St. Martin of Tours 1980 — 1989
AAA Mid-Atlantic February 2010 - Present
Skills
Customer Service, Customer Satisfaction, Insurance, Property & Casualty..., Umbrella Insurance, Account Management, Commercial Insurance, Sales, New Business Development, Sales Management, Budgets, Cold Calling, Contract Negotiation, Life Insurance, Selling, Sales Presentations, Sales Process, Customer Retention, Marketing, Team Building, Sales Operations, Building Relationships, Leadership
Education
Monmouth University 1997 — 2001
Bachelor's degree, Communication and Media Studies
Toms River South
Toms River South
AAA Mid-Atlantic January 2014 - Present
AAA Mid-Atlantic January 2014 - Present
PepsiCo - Pepsi Beverages Company April 2012 - Present
The Wireless Experience April 2010 - December 2013
Hecht Trailers LLC March 2006 - October 2008
Lowe's Home Improvement Warehouse June 2005 - December 2006
Skills
Inventory Control, Customer Satisfaction, Distribution Center..., Management, Sales Operations, Marketing, Retail, Sales Management, Wireless, Direct Sales, Sales, Merchandising, Account Management, Inventory Management, Telecommunications, Customer Service, Customer Retention, Team Leadership, B2B, Leadership, Sales Process, Product Marketing, Solution Selling, Mobile Devices, New Business Development, Marketing Strategy, Customer Experience, Team Building, Sales Presentations, Business Development
Education
Ocean County College 2006 — 2013
Accounting
High School North 2000 — 2004
General Studies
Ocean County College
Business; Math
AAA Mid-Atlantic January 2014 - Present
Allstate August 2012 - January 2014
Skills
Property & Casualty..., Insurance, Umbrella Insurance, Casualty, General Insurance, Liability, Homeowners
Education
Professional Training Services 2011 — 2011
Insurance Licensing
Monmouth University 2006 — 2011
Communication, Radio and Television
Delta-T Group 2014 - Present
Northern Children's Services September 2011 - June 2012
AAA Mid-Atlantic 2006 - 2012
Skills
Teaching, Behavioral Health, Education, Classroom Management, Customer Service, Training, Recruiting, Employee Relations, Public Speaking
Education
Neumann University 2006 — 2011
Bachelor of Arts (B.A.), Education and Political Science
AAA Mid-Atlantic June 1998 - Present
AAA Mid-Atlantic June 1998 - Present
Costa Cruise Lines 1996 - 1998
Brendan Tours 1995 - 1997
Skills
Travel Management, Store Management, Sales, Customer Service, Strategic Planning, Sales Management, Leisure Travel, Customer Satisfaction, Account Management, Leisure, Budgets, Product Development, Tourism, Management, Hotels, Social Media Marketing, Vacation, Marketing Strategy, Marketing, Public Relations, Team Building, Contract Negotiation, Cruises, Leadership, Direct Marketing, Strategic Partnerships, Online Marketing, Hospitality, Event Management, Email Marketing, E-commerce, Trade Shows, Pricing, B2B, Business Development, Online Advertising, Incentives, Market Planning, New Business Development
Education
Muhlenberg College 1999 — 2001
BA, Business
the Travel Institute
AAA Southern Penn August 2011 - Present
AAA Mid-Atlantic July 2010 - August 2011
Liberty Travel January 2008 - November 2008
Bailey Travel April 2007 - December 2007
Skills
Cruises, Europe, Caribbean, North America, Travel, Travel Management, Business Travel, Leisure Travel, Vacation, Leisure, Travel Planning, Tourism, Tour Operators, Time Management, Adventure Travel, Resorts
Education
YTI Career Institute-York 2006 — 2007
Tourism and Travel Services Management
Pennsylvania State University-Penn State York 2004 — 2006
Business, Management, Marketing, and Related Support Services
AAA Mid-Atlantic June 2005 - Present
AAA Mid-Atlantic September 2003 - June 2005
Navigant Consulting 1996 - 2001
E. R. Squibb & Sons, Inc. June 1976 - February 1988
Skills
customer care, motivational leader, selling ice to the..., Strategic Planning, Customer Service, Performance Improvement, Call Center, Vendor Management, Team Building, Operations Management, Process Improvement, Leadership, Coaching, Leadership Development, Direct Mail
Education
University of Phoenix 1998 — 2000
M.A.O.M., Organizational Management
Rider University 1984 — 1989
B.S.B.A, Major: Marketing and Minor: Communications
AAA Mid-Atlantic June 2015 - Present
CONSULTANT, "Your Success is Our Strategy" January 2011 - May 2015
Shop A Docket May 2014 - April 2015
Mykonos Inc March 2012 - October 2014
International Reading Association June 1999 - March 2010
Society of Financial Service Professionals 1992 - 1999
Skills
Marketing Communications, Management Consulting, Non-profits, Business Development, B2B Marketing, Copywriting, Integrated Marketing, Digital Marketing, Marketing Management, Email Marketing, Brand Management, Social Media Marketing, Marketing Strategy, Newsletters, Direct Marketing, Direct Response, Strategic Communications, Market Research, Marketing and..., Account Executive and..., Management, Marketing, Press Releases, Public Relations, Nonprofits, Business Planning, Strategic Planning, Brand Development, Online Advertising, Social Networking, Advertising, Social Media, Strategy, B2B, Budgets, CRM, Project Management, Program Management
Education
University of Pennsylvania 1996 — 1998
MS, Organizational Dynamics, Business, 4.0 Honors.Thesis, website: Economic/Social Issues in Post Communist Poland
Penn State University
BS, General Arts & Sciences
AAA Mid-Atlantic May 2011 - Present
Skills
Property & Casualty..., Insurance, Casualty, Commercial Insurance, General Insurance, Homeowners, Liability
Education
Penn State University
Communications
ConTemporaries, Inc July 2015 - Present
ConTemporaries, Inc January 2015 - Present
NASA Federal Credit Union April 2013 - January 2015
University of Maryland University College 2015 - 2015
AAA Mid-Atlantic March 2011 - April 2013
PNC October 2008 - June 2010
Skills
Social Media, Advertising, Marketing Strategy, Marketing Communications, Social Media Marketing, Marketing, Online Advertising, Microsoft Office, Digital Marketing, Customer Service, Public Relations, Strategic Planning
Education
University of Maryland University College 2015 — 2017
Bachelor of Arts (B.A.), Marketing, Freshman
Prince George's Community College 2012 — 2015
Associate's degree, Business, Management, Marketing, and Related Support Services
Eleanor Roosevelt High School
Applied Video Technology August 2013 - Present
Advanced AV February 2003 - August 2013
AAA Mid-Atlantic October 1999 - February 2003
GNC February 1999 - October 1999
Skills
Problem Solving, Customer Service, Inventory Management, New Business Development, Social Media, Communication, Teamwork, Team Leadership, Team Building, Sales Process, Coordination, Marketing, Social Media Marketing, Video, Sales, Video Conferencing, Troubleshooting, Microsoft Word, PowerPoint, Audio Conferencing, AV, Tandberg, Digital Signage, Direct Sales, Training, Telepresence, ADA compliance, Assistive Listening..., Organization &..., Retail, Smartboard, Bid Preparation, Bidding Process, Collaboration, Sales Logix, Microsoft Excel, Projectors, Sales Presentations, Solution Selling, Sound, Multimedia, Integration, Unified Communications, Trade Shows, Crestron, Account Management, Sales Engineering, Sales Management, Telecommunications, Networking
Education
Penn State University 2009 — 2014
Bachelor of Science (B.S.), Organizational Leadership
Cecil College 1996 — 1999
Associate, Arts and Science
Cecil College 1996 — 1999
Associate, General Studies
Vanguard May 2014 - Present
AAA Mid-Atlantic April 2012 - May 2014
Nationwide Insurance June 2010 - April 2012
Skills
Property & Casualty..., Customer Satisfaction, Customer Service, Team Building, Multi Tasking, Work Independently with..., Sales, Claims Handling, Large Volume, Microsoft Office, Outlook, Umbrella Insurance, Business Analysis, Microsoft Excel
Education
Penn State University 2006 — 2010
Bachelor of Science (B.S.), Business Administration and Management
Genworth July 2011 - Present
AAA Mid-Atlantic June 2009 - June 2011
Media General 2007 - 2009
Valpak June 2006 - September 2007
Skills
Social Media Marketing, Leadership, Online Advertising, Insurance, Marketing Strategy, Sales, Instructional Design, Marketing, Social Networking, Salesforce.com, Coaching, Online Marketing, SEO, E-Learning, Learning Management..., Selling, Training Delivery, Direct Sales, Solution Selling, Strategy, Learning, Classroom Training, Virtual Training, Long Term Care, Instructor-led Training, Training Facilitation, Technical Training, Mobile Devices, Mobile Technology, Distance Learning, Mobile Learning, Written & Oral..., Presentation Development, Persuasive Presentations, GoToMeeting, Web Authoring Tools, LinkedIn, Facebook, YouTube, Twitter, iMovie, Training, Term Life Insurance, Long-term Care, Management
Education
Radford University 2002 — 2006
B.B.A., Marketing
Comcast Cable February 2015 - Present
Volpe, The National Transportation Systems Center June 2014 - February 2015
Northeastern University September 2010 - December 2014
AAA Mid-Atlantic June 2011 - August 2013
City of Camden June 2011 - August 2011
U.S. Census Bureau -- Census Coverage Management April 2010 - June 2010
Skills
Adobe Marketing Cloud, Omniture, Domo, Tableau, Research, Microsoft Office, Microsoft Word, SPSS, Stata, SAS, Matlab, Python, Minitab, SQL, VBA
Education
Northeastern University 2010 — 2014
Master’s Degree, Economics
Muhlenberg College 2004 — 2008
Bachelor of Arts (B.A.), Economics
Republic Services February 2015 - Present
APL / APL Logistics April 2013 - February 2015
Loews Corporation January 2010 - March 2013
SunGard October 2008 - September 2009
AAA Mid-Atlantic May 1999 - September 2008
Cherrydale Farms February 1998 - May 1999
IKEA March 1997 - February 1998
The Franklin Institute February 1994 - March 1997
Skills
Deferred Compensation, Incentive Programs, Executive Pay, Job Evaluation, Program Management, HRIS, Performance Management, Compensation & Benefit, Compensation Structures, Salary, Strategic Planning, Management, Employee Relations, Succession Planning, Employee Benefits, Employee Engagement, Labor Relations, FMLA, Workforce Planning, Benefits Administration, HR Policies, Talent Management, Onboarding, Job Descriptions, Talent Acquisition, Compensation & Benefits
Education
Penn State University 1988 — 1992
BS, Labor and Industrial Relations
Wyomissing High School
Durham School Services August 2011 - June 2014
Providence Center, Inc. December 2005 - June 2010
Waste Management, Inc. November 2009 - February 2010
AAA Mid-Atlantic January 2005 - December 2005
RMA Worldwide Chauffeured Transportation March 1997 - February 2003
Skills
Transportation, Fleet Management, Operations Management
Education
University of Maryland University College 2005 — 2006
Business Administration and Management, General
Montgomery College 2003 — 2005
AA, Business
Barclays Bank July 2010 - Present
AAA Mid-Atlantic July 2006 - July 2010
Education
University of Delaware 2007 — 2010
MBA, Marketing
Penn State University 2000 — 2004
Highmark Health November 2014 - Present
AAA Mid-Atlantic July 2013 - September 2014
Jewish Federation of Greater Wilkes-Barre November 2011 - July 2013
Northrop Grumman Information Systems November 2010 - November 2011
KRAFT FOODS (formerly Nabisco) May 1989 - October 2009
Skills
Visio, SDLC, Process Improvement, Integration, Requirements Analysis, Project Management, Business Analysis, Program Management, SharePoint, Vendor Management, PMP, Change Management
Education
Penn State University
BS, Management
Wilkes University
MBA, Management
VWR November 2014 - Present
VWR December 2012 - November 2014
VWR International October 2010 - December 2012
VWR International July 2009 - September 2010
Communications Test Design, Inc. May 2008 - August 2008
AAA Mid-Atlantic May 2007 - August 2007
Skills
Customer Relations, Account Management, Negotiation, Sales Management, Territory Planning, Forecasting, Strategic Planning, Sales Operations, Customer Service, Management, Pricing, Marketing Strategy, Procurement, Sales, Key Account Management
Education
Penn State University 2005 — 2009
Bachelors, Supply Chain and Information Systems
State of New Jersey June 2015 - Present
Catholic Charities Diocese of Trenton March 2014 - May 2015
McGraw Hill Financial January 2004 - March 2014
McGraw-Hill October 2005 - December 2013
McGraw Hill Financial June 2003 - January 2004
AAA Mid-Atlantic November 1999 - June 2003
Skills
Writing, Editing, Proofreading, Microsoft Word, Microsoft Excel, Event Management, Web Content Management, Project Planning, Marketing, Documentum, Corporate Training, Adobe Acrobat, Wordpress, Web-based Communication, Development & delivery..., SharePoint, Software Documentation, Training, Leadership, Internal Communications, Public Relations, Event Planning, Project Management, Management, Process Improvement, WordPress
Education
Rider University 2000 — 2003
Bachelor of Arts, Communication
Barclaycard US December 2012 - Present
AAA Club Partners January 2011 - September 2012
AAA Mid-Atlantic January 2007 - December 2010
AAA Mid-Atlantic November 2005 - December 2006
AAA Mid-Atlantic September 2002 - November 2005
California State Automobile Association March 1994 - August 2002
Skills
Social Media, Web 2.0, Usability Testing, User-centered Design, User Experience, User Interface Design, Content Strategy, Experience Design, Social Media Strategist, Web Design, Usability, Web Analytics, Social Media Marketing, Integrated Marketing, Marketing Strategy, Email Marketing, Marketing, Facebook, Strategy, Digital Strategy, Google Analytics, Digital Marketing, Web Project Management, Mobile Marketing, SEO, Online Marketing, E-commerce, SEM, Leadership, Digital Media, Analytics, Copywriting, Content Management, Online Advertising, Web Content, Direct Marketing, Social Media Measurement, Blogging, PPC, Omniture
Education
New York University 1983 — 1989
BFA, Dramatic Writing
AAA Mid-Atlantic April 2011 - Present
AAA Mid-Atlantic August 2010 - April 2011
AAA Mid-Atlantic February 2004 - August 2010
AAA Mid-Atlantic September 2002 - February 2004
AAA Mid-Atlantic September 1999 - September 2002
AAA Mid-Atlantic March 1993 - September 1999
AAA Mid-Atlantic February 1992 - March 1993
Skills
Telecommunications, Program Management, Call Centers, Integration, Strategy, Leadership, Management, Project Planning, Customer Satisfaction, Analysis, Quality Assurance, Strategic Planning, Mobile Devices, Wireless, Coaching, Avaya, Service Delivery, Workforce Management, Automotive, Call Center, Operations Management, SDLC, Team Building
Education
Purdue University College of Call Center Excellence 2007 — 2007
Certification, Call Center Management & Technology
AT&T College of Call Center Excellence 2001 — 2001
Certification, Call Center Management & Technology
Avaya University 2001 — 2001
Certification, Centrevu (CMS) Report Designer
Avaya Global Learning Solutions 2000 — 2000
Certification, Definity Basic Administration
Avaya Global Learning Solutions 2000 — 2000
Certification, Definity Expert Agent Selection/Vector Administration
Pennsylvania State University 1987 — 1991
Bachelor of Science, Business Management
studioMUSarx LLC September 2012 - October 2014
Eight Eleven July 2007 - August 2009
Hutton Designs April 2004 - July 2007
Davis Advertising Inc. July 1998 - February 2004
Slack Inc. February 1998 - July 1998
Disc Makers July 1992 - February 1998
AAA Mid-Atlantic October 1991 - August 1992
Education
Moore College of Art and Design 1988 — 1992
BFA
T.C. Williams High School 1985 — 1988
Academic
Epsilon July 2014 - Present
Savitas Strategic Software Solutions LLC September 2013 - April 2014
AAA Mid-Atlantic April 2013 - July 2013
ManagedCode Consulting March 2012 - April 2013
US Department of Homeland Security August 2010 - February 2012
ManagedCode Consulting October 2008 - August 2010
INETA 2003 - 2010
Wyeth September 2008 - October 2008
Neudesic 2007 - June 2008
Algorithmics September 2005 - August 2007
Skills
WCF, ASP.NET, JavaScript, Architecture, WF, AJAX, Extreme Programming, HTML 5, .NET, C#, Microsoft SQL Server, Visual Studio, ASP.NET MVC, Agile Methodologies, Enterprise Architecture, T-SQL, MVC, XML, BizTalk, Software Development, jQuery, SOA, Web Services, WPF, VB.NET, Web Applications, Test Driven Development, IIS, SOAP, Cloud Computing, REST, Databases, Subversion, Entity Framework, Windows Azure, NUnit, Oracle, CSS, Unit Testing, ASP.NET AJAX, Distributed Systems, TFS, Scrum, Integration, NHibernate, Agile Project Management
Education
Northeastern University 1980 — 1985
BSEE, Computer Engineering
AAA Mid-Atlantic September 2004 - Present
CSAA 1999 - 2004
Skills
Quantitative Research, Advertising Research, Primary Research, Questionnaires, Qualitative Market..., Brand Tracking, Qualitative Research, Focus Groups, Market Research, Customer Insight, Copy Testing, Consumer Insights, Research Design, Marketing Strategy, Strategy, Customer Experience, Analytics, Direct Marketing, Segmentation, Management, Market Analysis, Brand Loyalty, Competitive Analysis, Consumer Behaviour, Questionnaire Design, Competitive Intelligence
Education
Northwestern University - Kellogg School of Management 1978 — 1980
Master of Business Administration (M.B.A.), Marketing focus on Marketing Research
Saint Mary's College 1973 — 1977
Bachelor's Degree, Business, English Literature
AAA Mid-Atlantic October 2005 - Present
AT&T August 1999 - October 2004
Skills
TCP/IP, Network Design, SDH, Microsoft SQL Server, Troubleshooting, Network Administration, Integration, Vendor Management, DWDM, Networking, Pre-sales
Education
New Jersey Institute of Technology 1994 — 1999
B.S. Computer Engineering
AAA Mid-Atlantic February 2009 - Present
A Pane in the Glass, stained glass June 2000 - Present
ACAC Fitness & Wellness Center March 1999 - February 2009
Skills
Stained Glass, Customer Service, Photoshop, Art, Photography, Glass, Social Media, Event Planning, Event Management, Fundraising, Microsoft Excel
Education
Pennsylvania State University 1991 — 1996
Bachelor of Science (BS), Human Development, Family Studies, and Related Services
Piedmont Virginia Community College
Graphic Arts Certificate
Liberty Mutual Insurance March 2013 - Present
AAA Mid-Atlantic 2009 - February 2013
JP Morgan Chase November 2004 - December 2008
Bank of America (FleetBoston) September 2000 - September 2004
The Franklin Mint April 1998 - September 2000
Bank of America (MBNA America) May 1994 - April 1998
Skills
Analytics, CRM, Segmentation, Strategy, Database Marketing, Cross-functional Team..., Multi-channel Marketing, Campaign Management, Marketing Strategy, Business Intelligence, Management, Marketing, Leadership, Customer Insight, Customer Retention, SAS, Six Sigma, Predictive Modeling, Product Development, Project Management, Web Analytics, People Development
Education
Penn State University 2011 — 2014
Masters of Applied Statistics
University of Delaware - Lerner College of Business and Economics
BASU, Economics minors in History and German
Archmere Academy
AAA Mid-Atlantic March 2009 - Present
Liberty Travel March 2007 - December 2008
Bank of America March 2003 - October 2006
AT&T October 1995 - December 2002
Education
Philadelphia University 1991 — 1994
ACE USA December 2006 - Present
AIG 2003 - 2006
Fusura 2002 - 2004
RelianceDirect 1997 - 2000
AAA Mid-Atlantic 1992 - 1996
Milliman & Robertson 1988 - 1992
Skills
Insurance, Property & Casualty..., Underwriting, Product Management, General Insurance, Actuarial Science, Business Analysis, Reinsurance, Product Development, Process Improvement, Strategic Planning, Database Marketing, Analytics, Business Intelligence, Commercial Insurance, Claim, Analysis, New Business Development, Casualty, Program Management, Product Marketing
Education
Villanova University 1984 — 1986
M.A., Mathematics
Moravian College 1979 — 1982
B.S., Mathematics
AEC Global 2012 - Present
State Street 2009 - 2011
Merrill Lynch Investment Managers/State Street Corporation 1999 - 2011
AAA Mid-Atlantic 1998 - 1999
AAA Mid-Atlantic 1996 - 1998
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Outlook, Visio, Administrative..., Customer Service, Time Management, Account Reconciliation, Recruiting, Call Centers, Training, Policy, Spreadsheets, Administrative...
Education
Chubb Institute
Certificate, Multimedia Design
Cittone Institute
Certificate, Word Processing
Norfolk State University
Bachelor of Science (BS), Management Computer Information Systems
AAA Northern California, Nevada & Utah Insurance Exchange 2011 - Present
AAA Mid-Atlantic 2007 - 2010
Skills
Microsoft SQL Server, SQL, JavaScript, XML, Web Services, HTML, ASP.NET, C#, Java, Web Development, Databases
Education
New Jersey Institute of Technology
Master's degree, Computer Science
Natural Retreats June 2014 - March 2015
Harbourtowne Golf Resort and Conference Center December 2013 - June 2014
AAA Mid-Atlantic August 2008 - October 2013
Friends Research Institute, Inc. November 2000 - June 2004
Skills
Small Business, Event Management, Travel Management, Fundraising, Team Building, Strategic Planning, Tourism, Event Planning, Customer Service, Training, New Business Development, Coaching, Customer Satisfaction, Hospitality, Social Networking, Marketing Strategy, Travel Planning, Time Management, Trade Shows, Community Outreach, Recruiting, Public Relations, Sales, Leadership Development, Social Media, Public Speaking, Nonprofits, Leadership, Social Media Marketing, Microsoft Excel, Human Resources, Leisure Travel
Education
American Society of Travel Agents 1984 — 1986
CTC, Mangement
Radford University
B.S. VA Secondary Teacher Certification, English and Sociology
Prince George's Department of Public Safety November 2009 - Present
AAA Mid-Atlantic August 2009 - November 2009
CIBT November 2008 - July 2009
Northwest Airlines 1989 - 2006
Skills
Customer Service, Customer Relations, Word, Microsoft Office, PowerPoint, Microsoft Word, Security, Public Safety, System Administration, Enforcement, Government, Police, Supervisory Skills, Law Enforcement, Public Speaking, Strategic Planning, Policy, Training, Criminal Justice, Team Building
Education
Michigan State University 1983 — 1988
Justice, Morality and Constitutional Democracy
Lankenau High School 1979 — 1983
Robert Fulton Elementary
Robert Fulton Elementary
AAA MID-ATLANTIC 2013 - Present
Skills
Sales, Customer Satisfaction
Education
Plymouth State University 2000 — 2003
Bachelor, Geography
AAA Mid-Atlantic 2005 - Present
AAA Mid-Atlantic 2001 - 2005
SunGard 2000 - 2001
Imagine Software 1998 - 2000
SunGard 1994 - 1998
Skills
Business Analysis, Leadership, Vendor Management, SDLC, Business Intelligence, Process Improvement, Visio, SQL, Microsoft SQL Server, Access, Project Management, Risk Management, Program Management, Strategic Planning, Team Building, Data Analysis, Analysis, Customer Service, Data Warehousing, Test Planning, Test Management, Agile Methodologies
Education
Villanova University 1990 — 1993
MBA, Finance
Penn State University 1984 — 1988
BS, Finance
Crown Cork & Seal April 2012 - Present
Crown Cork & Seal February 2004 - April 2012
AAA Mid-Atlantic March 2003 - February 2004
AAA Mid-Atlantic May 2001 - February 2003
Skills
Financial Reporting, Cash Management, Accounting, Forecasting, Auditing, General Ledger, Financial Analysis, Cost Accounting, GAAP, Sarbanes-Oxley Act, Budgets, Microsoft Excel, Internal Controls, Accounts Payable, Process Improvement
Education
Philadelphia University 2004 — 2008
MBA, Finance
Penn State University 1996 — 2000
BS, Accounting
Father Judge High School 1992 — 1996
American Systems June 2006 - Present
ASC 1990 - Present
AAA Mid-Atlantic January 1993 - March 1999
Skills
Business Process..., Process Improvement, Financial Analysis, Financial Reporting, Government Contracting, Costpoint, Program Management, Analysis, FAR, Deltek, Cost Accounting, Earned Value Management, Management Consulting, DoD, Government, Integration
Education
Northern Virginia Community College
AAA Mid-Atlantic November 2006 - Present
Education
Penn State University 1998 — 2003
BA, Communicaations, Media Studies, Film
AAA Mid-Atlantic October 2011 - June 2013
First National Bank of Chester County June 2005 - August 2009
MBNA America Bank 1989 - 2005
Skills
Loans, Banking, Portfolio Management, Strategic Planning, Financial Services, Strategy, Finance, Sarbanes-Oxley Act, Consumer Lending, Process Improvement, Credit Risk, Mergers, Business Strategy, Financial Analysis, Retail Banking, Risk Management, Mergers & Acquisitions, Executive Management, Mortgage Lending, Financial Modeling, Financial Risk, Credit, Credit Cards, Analytics, Commercial Banking, Forecasting, Management, Leadership, Credit Analysis
Education
The George Washington University - School of Business 1982 — 1984
MBA, Finance and Investments
Ohio University 1972 — 1976
BBA, Economics
AAA Mid-Atlantic May 2014 - Present
AAA Mid-Atlantic 2014 - 2015
AAA Mid-Atlantic September 2011 - May 2014
AAA MidAtlantic July 2009 - September 2011
AAA Mid-Atlantic May 2008 - July 2009
AAA Mid-Atlantic August 2002 - February 2008
Nynex 1985 - 1998
Skills
Web Analytics, Access, Project Management, Leadership, Budgets, Marketing, Analysis, Analytics, Web Design, Customer Service, Team Building, Microsoft Office, Product Management, Change Management, Program Management, E-commerce, Data Analysis, Process Improvement, Competitive Analysis, Management, CRM, Business Analysis, Retail, Vendor Management, Insurance, Team Leadership, Microsoft Excel, Telecommunications, Forecasting, Training, Customer Satisfaction
Education
College of Staten Island, CUNY 1992 — 1996
Bachelor of Science, Economics, Economics
Penn State University 1974 — 1976
Associates Degree, Recreation - Aquatics Emphasis
Alliance Healthcare Information, Inc. March 2011 - Present
Pattison Sports Gruoup June 2010 - October 2010
PATTISON SPORTS GROUP June 2010 - October 2010
Allstate Insurance Company June 2009 - October 2009
ALLSTATE INSURANCE COMPANY June 2009 - October 2009
AAA Mid-Atlantic May 2004 - May 2009
AAA Mid-Atlantic May 2004 - May 2009
Education
Penn State University 1998 — 2003
BA, Communications
PENN STATE UNIVERSITY, UNIVERSITY
Bachelor of Arts, Communications
Stepping Out Travel August 2015 - Present
AAA Mid-Atlantic October 2013 - April 2015
WorldTravel Partners December 1996 - June 1999
American Airlines 1991 - 1996
Skills
Cruises, Leisure Travel, Tourism, Travel Management, Vacation, Travel Insurance, Honeymoons, Car Rental, Leisure, Airline Reservations, Business Travel, Account Management, Customer Service, Marketing, Travel Planning, Airlines, Management, Sales, Training, Leadership, Team Building
Education
University of Arizona
Liberal Arts and Sciences, General Studies and Humanities
Pima Community College
Associate of Arts and Sciences (A.A.S.), Travel and Tourism certificate
Wakisha Charter School December 2013 - Present
Echo Therapeutics February 2012 - February 2013
Field Diagnostics April 2010 - February 2012
COMSYS March 2006 - April 2010
Liberty Mutual September 2004 - July 2005
AETNA HEALTHCARE January 1997 - January 2004
AAA Mid-Atlantic 1993 - 1997
Skills
Talent Management, Employee Relations, Recruiting, Program Management, Organizational..., Performance Management, Deferred Compensation, Employee Benefits, Human Resources, Change Management, Labor Relations, Coaching, Workforce Planning, Mergers & Acquisitions, Leadership, Training, Onboarding, Talent Acquisition
Education
Penn State University 1976 — 1979
BA
AAA Mid-Atlantic January 2015 - Present
AAA Mid-Atlantic January 2013 - Present
AAA Mid-Atlantic December 2010 - December 2012
AAA Mid-Atlantic May 2006 - November 2011
AAA Mid-Atlantic August 2003 - April 2006
Education
Philadelphia University 2001 — 2003
Master of Business Administration (MBA), Business Administration and Management, General
Philadelphia University 1997 — 2002
MS Taxation, Taxation
Penn State University 1987 — 1991
BS, Accounting
AAA Oregon/Idaho June 2014 - Present
AAA Mid Atlantic June 2006 - Present
AAA Oregon/Idaho March 2013 - June 2014
AAA Oregon/Idaho December 2012 - March 2013
AAA Missouri 1985 - 2006
Education
Missouri Baptist University 1984 — 1986
Delaware Physicians Care An Aetna Health Plan January 2013 - January 2015
Aetna November 2010 - December 2012
Delaware Physicians Care An Aetna Health Plan November 2007 - November 2010
Self Employed - Professional Training & Coaching January 2006 - November 2007
AAA East Tennessee January 2005 - December 2005
Cendant September 2003 - January 2005
AAA Mid-Atlantic April 2000 - February 2002
ITT Avionics 1989 - 1991
Skills
Training & Development, Training Delivery, Software Training, Staff Supervision, Personnel Recruiting, Adult Education, Emotional Intelligence, Training, Instructor-led Training, Development Of Employees, Distance Learning, Virtual Training, Medicaid Managed Care, Microsoft Excel, Microsoft Word, Process Improvement, Hands-on Training, Leadership Development, Call Centers, Coaching, Organizational..., Employee Training, Medicaid, Employee Benefits, Organizational..., Instructional Design, Human Resources, Conflict Resolution, Health Insurance, Performance Management, Health Policy, Recruiting, Employee Engagement, Insurance, Benefits Administration, Claim, Onboarding, Team Building, HIPAA, Medicare, Software Documentation, Managed Care, Learning Management, Talent Management
Education
Montclair State University 1983 — 1988
BA, Consumer Affairs
AAA Mid-Atlantic December 1998 - Present
Strawbridge & Clothier June 1963 - July 1996
Skills
Purchasing, Inventory Management, Contract Negotiation, Procurement, Negotiation, Process Improvement, Vendor Management, Logistics, Inventory Control, Operations Management, Sourcing, Forecasting, Team Building, Customer Service, Retail, Budgets, Cross-functional Team..., Sales, Merchandising, Management, Global Sourcing
Education
Philadelphia University
Bachelor of Science (B.S.), Textile Management and Marketing
JPMorgan Chase April 2006 - Present
AAA Mid-Atlantic March 2005 - April 2006
eSocrates Inc March 2004 - March 2005
Education
Northern Illinois University 2000 — 2002
M.S, Computer Science
Kongu Engineering College 1995 — 1999
Bachelor of Engineering, Computer Science
AAA Mid-Atlantic November 2005 - Present
State Farm June 2003 - November 2005
Wachovia Securities Financial Network June 2000 - May 2002
Prudential Financial March 1973 - June 2000
Skills
Insurance, Customer Service, Underwriting, Liability, Microsoft Excel, Property & Casualty..., Management, Casualty, Employee Benefits, Commercial Insurance, Professional Liability, Call Centers, Life Insurance, Risk Management
Education
Philadelphia University 1987 — 1989
Master of Business Administration (MBA), Business/Managerial Economics
The American College 1982 — 1985
Clu, Insurance
University of Pennsylvania 1968 — 1972
BA, Education History
Roman Catholic High 1964 — 1968
AAA East Central August 2008 - Present
AAA Mid-Atlantic August 2006 - August 2008
Skills
PowerPoint, Inventory Management, Team Leadership, Team Building, Sales Management, Event Management, File Management, Process Improvement, Sales, Retail, Call Centers, CRM, Program Management, Social Media, Social Networking, Time Management, Windows
Education
Northampton Community College 2004 — 2012
Beyond.com May 2012 - Present
Beyond.com July 2011 - May 2012
Beyond.com December 2005 - July 2011
AAA Mid-Atlantic June 2004 - August 2004
AAA Mid-Atlantic June 2003 - August 2003
Skills
Hootsuite, Associated Press style, iMovie, Google Adwords, MSN AdCenter, Yahoo Search Marketing, Press Releases, Newsletters, Social Media, Marketing Strategy, Online Advertising, Internal Communications, Marketing, Email Marketing, Product Marketing, Web Analytics, Digital Marketing, Online Marketing, Management, Marketing Communications, Social Media Marketing, SEM
Education
Penn State University 2001 — 2005
Bachelors of Arts, Advertising & Public Relations with a Psychology Minor
Linda Ungard Agency October 2014 - Present
AAA Mid-Atlantic October 2010 - August 2014
Education
Pennsylvania College of Technology
Surgical technology, Medical
AAA Mid-Atlantic February 2013 - Present
Bentley Systems, Incorporated December 2006 - September 2012
Skills
Email Marketing, Lead Generation, Demand Generation, Web Design, Project Management, Social Media Marketing, Online Advertising, Marketing Strategy, Multi-channel Marketing, SEO, Web Analytics, Digital Marketing, SEM, Web Marketing, Marketing Communications, B2B Marketing, PPC, Google Analytics, Google Adwords, Online Marketing
Education
Penn State University 2003 — 2007
Bachelor of Science, Business
Bishop Shanahan High School 1999 — 2003
AAA Mid-Atlantic September 2011 - Present
Olive Garden December 2008 - June 2010
Education
Montreat College
Psychology
AAA Mid-Atlantic May 2011 - Present
Borders August 2009 - April 2011
Olive Garden March 2006 - April 2009
Skills
Adobe Photoshop, Flash, Microsoft Office, Illustrator, HTML, Web Design, Photography, Word, ActionScript, XHTML, Excel, Windows, Facebook, Digital Photography, Flash Animation, Freehand
Education
Montgomery College
Tokio Marine North America, Inc. January 2014 - Present
Philadelphia Insurance Companies July 2011 - December 2013
AAA Mid-Atlantic October 1999 - July 2011
Colonial Penn 1979 - 1980
Skills
Business Analysis, Property & Casualty..., Data Analysis, Commercial Insurance, Insurance, Visio, Call Centers, General Insurance, Umbrella Insurance, Process Improvement, Risk Management, Access, Vendor Management, Requirements Gathering, Training, ESignature Product, Strategic Planning, Team Building, Customer Service, Project Management
Education
Penn State University
Bachelor's degree, Social Sciences, 3
AAA Mid-Atlantic 2008 - Present
Snap On Tools 1988 - 1996
Chase 1985 - 1988
Skills
Customer Service, Management, Process Improvement, Budgets, Microsoft Excel, Outlook, Sales, Team Building, Customer Satisfaction, Leadership
Education
Penn State University 1980 — 1984
Bachelor of Science (B.S.), Marketing
AAA Mid-Atlantic November 2014 - Present
State Farm Insurance Agency January 2008 - October 2014
Skills
Bilingual
Education
NJIT
Bachelor of Business Management
AAA Mid-Atlantic February 2013 - Present
pnc bank 2010 - 2012
Avalon Carpet Tile and Flooring May 2002 - November 2008
Skills
Banking, Loans, Retail Banking, Credit, Commercial Banking, Credit Analysis, Consumer Lending, Credit Risk, Financial Risk
Education
Ocean County College
Associate's degree, Accounting and Business/Management
AAA MidAtlantic May 2008 - Present
AAA Mid-Atlantic 2008 - Present
MidAtlantic Waterproofing February 2000 - January 2007
Skills
English, Windows, Research, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, C++, C, Java, Team Building, Project Management, Social Media, Microsoft Excel, Teamwork, Microsoft Office, Administrative..., Customer Service, Outlook, Management, Microsoft Word, Data Entry
Education
The Catholic University of America 1989 — 1991
no degree, Business management
Prince George's Community College 1982 — 1984
Associate of Arts (AA), Hospitality Administration/Management
AAA Mid-Atlantic April 2013 - Present
Downingtown-Thorndale Regional Chamber of Commerce July 2011 - March 2013
Skills
Newsletters, Media Relations, Public Relations, Copywriting, Corporate Communications, Press Releases, Strategic Communications, Social Media
Education
The Spirit of Yoga 2010 — 2011
Certified Yoga Instructor, Hatha Yoga
Prescott College 2006 — 2009
Bachelor of Arts (B.A.), Creative Writing
Newark Public Schools October 2014 - Present
Newark Public Schools September 2006 - October 2014
AAA Mid-Atlantic 2003 - 2005
Hertz 2002 - 2003
Skills
Special Education, Teaching, Educational Leadership, Lesson Planning, Educational Technology, Elementary Education, Curriculum Development, Staff Development, Classroom Management
Education
NJEXCEL 2011 — 2012
Principal and Supervisor Certification, School Leadership
Montclair State University 2006 — 2008
Master of Arts (MA), Teaching
Fairleigh Dickinson University-College at Florham 2000 — 2002
Bachelor of Arts (BA), Management
Middlesex County College 1998 — 2000
Associate of Arts and Sciences (AAS), Hotel/Motel & Tourism Management
AAA Mid-Atlantic April 2014 - Present
PromGirl, LLC 2014 - 2014
Diamond Notary Service January 2006 - December 2012
Staten Island DDSO June 2007 - August 2012
Telesession Corporation February 2000 - September 2001
ORC International May 1995 - January 2000
Skills
Data Entry, Filing, Event Planning, Customer Service, File Management, Social Networking, Administrative..., Outlook, Social Media, PowerPoint
Education
Rutgers University-New Brunswick 1996 — 2000
Bachelor of Arts (B.A.) High Honors, Art History and English, High Honors
Middlesex County College 1992 — 1995
Associate of Arts and Sciences (AAS), Office Systems Management/Word Processing, Dean's List
AAA Mid-Atlantic December 2013 - Present
AAA Mid-Atlantic May 2012 - December 2013
Skills
Apollo GDS, Hotel Booking, Airline Reservations, Airline Ticketing, Travel Arrangements, Leadership, Customer Service, Customer Satisfaction, Web Chat, Problem Solving, Internet Troubleshooting, Email Clients, Phone Etiquette, Professional Phone..., Microsoft Office, Sales
Education
Penn Foster 2013 — 2016
Business Administration, Management and Operations