Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, Illinois, United States CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas Employees
Accenture 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2011 - June 2012
Affirmative Insurance December 2009 - February 2011
Affirmative Insurance Services December 2002 - December 2009
CCC Information Services 1998 - 2001
Warrior Insurance Group/Insure One 1993 - 1997
Sportsmart 1993 - 1995
Skills
Claims, Insurance, Change Management, Property & Casualty..., Business Analysis, Problem Solving, Six Sigma, Microsoft Office, Claims Management, PowerPoint, Administration, Casualty, Training, Business Process, Project Management, Process Improvement, Risk Management, System Administration, Analysis, Visio, Business Process..., General Insurance, User Acceptance Testing, Management, SDLC
Education
Northwest Missouri State University 1986 — 1990
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2010 - Present
Providence Health & Services 2008 - 2010
Wellgroup Health Partners 2006 - 2008
Holland Home (Villa Healthcare) 1990 - 2006
Skills
Medicare, Managed Care, Medicaid, Utilization Management, Healthcare Management, Nursing, HIPAA, Hospitals, Wellness, Clinical Research, Disease Management, Chronic Care Management, health coaching, Geriatric Nursing, Telemetry, CCP certification, CCM certified
Education
South Suburban College
Arbor Healthcare February 2015 - Present
The Advisory Board Company January 2013 - February 2014
UnitedHealth Group January 2011 - January 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2005 - December 2010
Education
Southern Illinois University, Carbondale 2001 — 2005
B.S., Information Systems Technology
Blue Cross Blue Shield of Illinois May 1986 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1986 - January 2012
Skills
Employee Benefits, Customer Service, Claim, Management, Microsoft Word, Analysis, Team Building, PPO, Microsoft Excel, Appeals, Policy, PowerPoint, Microsoft Office, Data Analysis, HMO, Managed Care, Access, Insurance, Project Coordination, Outlook, Healthcare Industry, Visio, Auditing
Education
South Suburban College 2011 — 2012
Business Administration and Management, General
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2008 - Present
Education
Prairie State College 2006 — 2013
Allstate October 2012 - Present
Allstate October 2007 - November 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2001 - October 2007
Motorola Solutions June 1999 - April 2001
Skills
Public Affairs, Marketing Communications, Leadership, Public Relations, Internal Communications, Crisis Communications, Social Media, Media Relations, Strategic Communications, Strategic Planning, Insurance, Corporate Communications, Strategy, Health Insurance, Event Planning, Editing
Education
Northwestern University 2005 — 2007
Master of Science, Comunications
Wartburg College 1996 — 2000
Bachelor of Arts, English
Rockford Health System September 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 1998 - September 2009
Skills
Healthcare Information..., EHR, EMR, Epic Systems, Healthcare, HIPAA, Project Management, Revenue Cycle, Visio, Medical Terminology, Health Insurance, Healthcare Industry, Health Information..., Hospitals, Healthcare Management, Inpatient, Healthcare Consulting, Medical Coding
Education
Upper Iowa University 2011 — 2013
Rock Valley College
MCS Advertising June 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - May 2014
Amiable Interactive November 2012 - March 2013
Catalyst Church October 2011 - April 2012
Ruler Foods September 2011 - April 2012
McDonald's Corporation October 2006 - August 2011
Rend Lake College August 2008 - December 2008
Skills
Editing, InDesign, Photoshop, Proofreading, Leadership, Microsoft Office, Data Entry, Strategic Planning, Customer Service, Time Management, Microsoft Word, PowerPoint, Cashiering, Microsoft Excel, Teamwork, Customer Satisfaction, Social Media, Telephone Skills, Facebook, Event Planning, Writing News Releases
Education
University of Southern Indiana 2010 — 2012
Bachelor of Science, Public Relations and Advertising, emphasis in PR
Rend Lake College 2008 — 2010
Associate of Science, Associate of Art, Generals
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - November 2013
Blue Cross Blue Shield of Texas October 2011 - September 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2005 - October 2011
Skills
Health Insurance, Insurance, Claim, Process Improvement, Medicare, Business Analysis, Visio, Employee Benefits, Customer Service, Underwriting, Provider Relations, HMO, HIPAA, Managed Care, Call Center, Lotus Notes, Access
Education
Panola College 2010 — 2012
Texarkana College 2003 — 2005
Brother Rice High School Chicago May 2010 - Present
Village of Oak Lawn October 2000 - May 2010
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 1998 - October 2000
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1988 - October 2000
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1987 - October 1989
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1986 - October 1987
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1985 - October 1986
Skills
Financial Reporting, Accounting, Payroll, Audit, Financial Accounting, Word, Excel, Cash Flow, General Ledger, Auditing, Microsoft Word, Microsoft Excel, Financial Statements, Journal Entries, Customer Service, Account Reconciliation, Bank Reconciliation
Education
Northern Illinois University - College of Business 1981 — 1985
Bachelor of Science, Accounting
Mother McAuley 1977 — 1981
Delta Dental of Illinois October 2014 - Present
Web Based Start Up Company August 2013 - October 2014
TriStar Machinery May 2014 - September 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2012 - September 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2003 - January 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 1997 - May 2003
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1995 - January 1997
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 1991 - April 1995
Skills
Project Management, Vendor Management, Health Insurance, Business Analysis, Process Improvement, Training, Requirements Gathering, Call Centers, Enterprise Lead..., System Administration, Test Planning, User Acceptance Testing, Regression Testing, Test Cases, Management, Program Management, Testing, SDLC, Integration, Databases
Education
Northern Illinois University 1983 — 1987
Bachelor of Science (B.S.), Applied Data Processing
MicroTrain Technologies 2013 — 2013
PMP Project Management Professional, PMP, Pass
Ventures Unlimited, Inc. July 2014 - Present
Museum of Broadcast Communications May 2013 - August 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2010 - January 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2007 - September 2010
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2006 - September 2007
Blue Cross Blue Shield of Illinois/ Health Care Services Corporation January 2005 - January 2006
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2001 - June 2005
Skills
Customer Engagement, Customer Service, Customer Retention, Multitasker, Meeting Deadlines, Microsoft Office, Account Management, Public Speaking, Word, Mentoring, Strategic Planning, Customer Relations, Insurance, Problem Solving, Social Media Marketing, Healthcare, Health Insurance, Marketing, Employee Benefits, Training, Social Media, Microsoft Word, Leadership, HIPAA, Human Resources, Outlook, Social Networking, Team Building, Recruiting, Call Centers, Fundraising, Time Management, Sales, Selling, Process Improvement, Team Leadership, Public Relations, Management, B2B, B2B Marketing, News Writing, Twitter, CRM, Data Entry, Employee Training, Strategy, Salesforce.com, Direct Sales, Interviews, Marketing Strategy
Education
Roosevelt University 2012 — 2015
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
University of Illinois at Urbana-Champaign 1995 — 1998
English Language and Literature/Letters
PwC March 1984 - Present
PwC March 1984 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1980 - March 1984
Skills
Auditing, Due Diligence, Financial Reporting, CPA, Financial Analysis, Financial Accounting, Healthcare Reimbursement, ICD-10, Compliance, Medicare, Medicaid, Internal Controls, Management Consulting, Internal Audit, Mergers & Acquisitions, Accounting, Finance, Management, Strategic Planning, Healthcare
Education
Southern Illinois University, Carbondale 1977 — 1980
Bachelor of Science (BS), Accounting
Willowbrook High School 1973 — 1977
Tentek, Inc. November 2014 - Present
Robert Half Technology July 2013 - October 2014
Foothills Consulting Group June 2012 - October 2012
Robert Half Technology December 2011 - January 2012
American Cybersystems January 2011 - May 2011
Cast & Crew Entertainment Services October 2008 - October 2009
The Carrera Agency November 2007 - June 2008
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2004 - May 2007
TAC Worldwide February 1997 - February 2004
Skills
Film, SQL, Microsoft Office, Acting, Agile Methodologies, Testing, Perl, MySQL, Software Documentation, Database Design, Microsoft SQL Server, SDLC, JavaScript, Visual Basic, Data Warehousing, Program Management, Programming
Education
Purdue University Calumet 1974 — 1975
Electrical and Electronics Engineering
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2014 - February 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - July 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2008 - January 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2003 - August 2008
Skills
Contract Negotiation, Production Management, Problem Solving, Contract Management, Operations, Healthcare, Health Insurance, Managed Care, Medicare, Provider Relations, Production Managment, Credentialing, Medicaid, HIPAA, PPO, Disease Management, Physicians, HMO, Healthcare Management, Network Development, Health Policy, Data Analysis, Healthcare Industry, Healthcare Consulting
Education
University of Houston-Victoria
Bachelor of Business Administration, Healthcare Administration
Northwestern University - Kellogg School of Management 2014 — 2014
AHIP Executive Leadership Program
University of Houston-Victoria
Master of Business Administration (M.B.A.), Economic Development
bluecross bluesheild of il August 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2005 - August 2010
Cybertek July 1998 - September 1999
Skills
Business Analysis, Insurance, Visio, Process Improvement, Requirements Gathering, Business Requirements, Access, Property & Casualty..., Microsoft Excel, Health Insurance, Project Management, SQL, Data Analysis, Requirements Analysis, Analysis, Management, Team Leadership, Team Building, Business Process..., Systems Analysis, User Acceptance Testing, Business Process, Testing, Customer Service, Microsoft Word, Microsoft Office, Databases, Quality Center, Coaching, PowerPoint, Project Portfolio..., Test Planning, System Testing, HIPAA, Leadership, Outlook, Troubleshooting, Auditing, Software Documentation, Mainframe, MS Project, Program Management
Education
University of Illinois Springfield 2012 — 2014
Bachelor's degree of Math, Mathematics
Robert Morris College 1997 — 1999
Bachelor's degree, Computerized Business Systems
Virginia High School 1985 — 1997
High School Diploma, High School
Breadcrumb Point of Sale June 2015 - Present
Beghou Consulting July 2012 - June 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2011 - December 2012
Health Care Service Corporation June 2010 - July 2011
Quinn for Illinois April 2010 - June 2010
Skills
Microsoft Excel, Microsoft Office, Process Improvement, Strategic Planning, Marketing, SAS programming, SQL, VBA, Salesforce.com, iPad, PowerPoint, Access, ODBC, Sales, Social Media, Public Speaking
Education
Northwestern University 2009 — 2011
Master's, Public Policy and Administration
Northwestern University 2005 — 2009
Bachelor's, Political Science, American History
ISCO International May 2012 - Present
ISCO International September 2010 - April 2012
Goodman Networks July 2008 - August 2010
Sprint Nextel 2004 - 2008
Alcatel-Lucent 2000 - 2004
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1998 - 1999
Skills
Sales, CDMA, Wireless, 4G, LTE, Telecommunications, Cellular Communications, UMTS, 3G, GSM, RF, WiMAX, Microwave, Wireless Networking, System Deployment, Managed Services, Integration, Networking, Ethernet, Testing, VoIP, IP, EVDO, Mobile Devices, Network Design
Education
Norfolk State University 1995 — 2000
BS, Computer Science
Roosevelt University
MBA, Project Management
Dale Carnegie
Selling Skills and Sales Operations
Luther South high School
Samurai Sales
Benefitfocus July 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2009 - June 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - September 2009
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2006 - January 2007
Health Care Services Corporation August 1996 - June 2005
Skills
Health Insurance, Microsoft SQL Server, Microsoft Office, Visual Studio, Reports, Data Analysis, FTP, Oral & Written..., Compensation & Benefits..., Employee Benefits, Biometrics, Health Care Reform, Analytics, john Hopkins ACG, Technical Analysis, Business Analysis, Research, SQL, Ad Hoc Reporting, Workforce Management, Microsoft Excel, Call Centers, Visio, Program Management
Education
Tulsa Community College 1992 — 2001
Associate of Arts (A.A.), English Language and Literature/Letters, 3.8
Northeastern Oklahoma A&M College
Owasso High School
enVista September 2015 - Present
Dematic North America December 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - January 2013
Lands' End Corp December 2011 - July 2012
Modis June 2011 - November 2011
Brandt Transportation February 2010 - May 2011
Con-way, Inc September 2008 - February 2010
Practice Manager Group 2006 - 2008
RedPrairie 2002 - 2006
Skills
Lean Sigma, Web Methods Design, RedPrairie, SAP WM, Supply Chain, Supply Chain Management, Logistics, 3PL, Transportation, Strategic Planning, Process Improvement, Operations Management, Business Process, Process Engineering, Six Sigma, Business Intelligence, Transportation..., Business Development, Warehouse Management, CRM, SAP R/3, Analysis, Strategic Sourcing, Logistics Management, Supply Chain..., Demand Planning, SAP, Strategy, Warehousing
Education
BS Marketing/Finance 1978 — 1981
Bachelor of Science, Marketing
Northern Illinois University
BS, Marketing
GoHealth October 2014 - Present
ComPsych Corporation November 2012 - October 2014
Health Communicators May 2012 - October 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2006 - April 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2001 - March 2006
MCIWorldcom August 1999 - September 2001
Skills
Operations Management, Administrative..., World Class Customer..., Business Process..., Department Budgeting, Strategic Planning, Forecasting, Leveraging Strategic..., Goal Setting, Performance Management, Collaboration, Compliance, Talent Develpment, Process Improvement, Financial Reporting, Data Analysis, Succession Planning, Problem Identification, Union Grievances, Union Relations, Project Management, Project Coordination, Training, Diversity Training, Coaching, Healthcare Management, Healthcare Industry, Recruiting, Hiring Employees, Insurance, Leadership Development, Leadership, Time Management, Customer Retention, Customer Satisfaction, Customer Service, Team Building, Management, Policy
Education
Regis University 2003 — 2005
MBA, Business Administration/Healthcare Management
University of Illinois at Urbana-Champaign 1995 — 1999
BA, Sociology/Pre-law
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2007 - April 2012
Aetna November 2005 - April 2007
Trustmark Companies November 1999 - November 2005
Skills
Insurance, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Project Management, Strategic Planning, PowerPoint, Risk Management, Property & Casualty..., Change Management, Business Analysis, Account Management, Employee Benefits
Education
Southern Illinois University, Carbondale 1997 — 1999
Bachelor of Arts (B.A.), Political Science and Government
William Raine Harper College 1995 — 1997
Associate's degree, Political Science and Government
Health Care Service Corporation July 2013 - Present
Health Care Service Corporation March 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2007 - March 2011
Skills
Operations Management, Management, Project Management, Communication Skills, Customer Service, Leadership, Requirements Analysis, Inventory Management, Personnel Management, Hiring Employees, Problem Solving, Timely Decision Making
Education
University of Phoenix 2003 — 2006
Master of Business Administration (M.B.A.), Business Administration and Management, General
Southern Illinois University, Carbondale 1995 — 1999
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Proviso East High School
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2008 - Present
Girard ,Unit #3 School District May 1997 - August 2008
SPARK Developmental Training Facility October 1992 - March 1994
Skills
Concur, Travel Arrangements, Administrative..., Lotus Notes, Spreadsheets, Access, PowerPoint, Invoicing, Office Management, Microsoft Excel, Accounts Payable, Customer Service, Microsoft Word
Education
Robert Morris College 1988 — 1989
Administrative Assistant Certificate
Girard Unit # 3
HCL Technologies March 2015 - Present
AIG April 2014 - March 2015
TEKsystems May 2013 - April 2014
AIG November 2012 - April 2013
Walt Disney Imagineering October 2012 - November 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2012 - October 2012
Santander Consumer USA Inc. August 2011 - January 2012
Hewlett-Packard July 2011 - August 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - July 2011
St. Luke's May 2010 - December 2010
Skills
Project Management, Agile Project Management, ITIL, Strategic Planning, Data Center, Full SDLC, Waterfall, Integration, Process Improvement, Requirements Analysis, MS Project, DNS, VBScript, VMware, Software Documentation, Quality Assurance, Microsoft SQL Server, Budget, Requirements Gathering, Visio, Application Architecture, SharePoint, SCCM, App-V, Wise Packaging Studio, Installshield Admin..., TSM Administration, Budgets, Software Development, Business Intelligence, Cloud Computing, IT Management, SDLC, Disaster Recovery, Windows Server, Software Project..., Vendor Management, Network Security, Management, Linux, Telecommunications, Cisco Technologies, Windows, Program Management, Solaris, Storage, Cross-functional Team..., Risk Management, Security, Business Analysis
Education
Northeastern Illinois University 1994 — 1997
Bachelor of Science (B.S.), Computer Science
Triton College 1991 — 1994
Associate of Science (A.S.), General Studies
Naval Aviation School 1987 — 1988
Certification, Aviation/Airway Management and Operations
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2011 - April 2013
Perfume Town August 2012 - March 2013
Blast Motion September 2012 - February 2013
Accenture December 2010 - July 2011
AT&T October 2010 - December 2010
Walgreens September 2009 - October 2010
ArcelorMittal May 2008 - August 2008
Skills
Process Engineering, Change Management, SQL, Java, Business Process Design, Business Analysis, VBScript, Excel
Education
Purdue University 2005 — 2009
Bachelor of Science (B.S.), Chemical Engineering
Purdue University 2005 — 2009
Bachelor of Science (B.S.), Economics
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2014 - July 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - February 2014
University of Wisconsin - Whitewater Research Scholars Program January 2012 - June 2012
UW-Whitewater Phonathon May 2010 - December 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma and Texas June 2011 - August 2011
Gottlieb Memorial Hospital June 2010 - August 2010
UW-Whitewater Phonathon September 2009 - May 2010
Green Thumb Florist April 2008 - July 2009
Skills
Microsoft Office, Windows 7, Networking, Troubleshooting, Project Management, Leadership, Windows Server, Windows Server 2008, VPN, Windows XP Professional, Addressing, Windows XP, Help Desk Support, Computer Hardware..., WAN, LAN, Cisco Catalyst Switches, Router Configuration, Network Addressing, Virtualization, ITIL, RSA Archer
Education
Northwestern University
Master's Degree
University of Wisconsin-Whitewater 2008 — 2012
BBA - Information Technology
East Leyden High School 2004 — 2008
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - Present
Capgemini May 2010 - October 2011
J P Morgan Services India Pvt Ltd May 2009 - May 2010
Quinnox Consultancy Services May 2007 - May 2009
Skills
Quality Center, Manual Testing, QTP, JIRA, Investment Banking, Consumer Finance, Automation, VBScript, Regression Testing, Defect Tracking, Integration Testing
Education
Shivaji University 2002 — 2006
Bachelor of Engineering, Computer Science
Allstate November 2014 - Present
SHRED Fitness and Nutrition April 2014 - Present
Wonder Years Learning Center September 2008 - Present
Kraft Foods Group October 2008 - November 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2007 - October 2008
HSBC October 2005 - February 2007
Accenture May 1999 - October 2005
Skills
Insurance Agency..., Property & Casualty..., Health Insurance, Life Insurance, Commercial Insurance, General Insurance, Fitness Center, Nutrition, Preschool, Childcare, Early Childhood..., Early Childhood..., PMO, Program Management, SDLC, Project Portfolio..., PMP, Cross-functional Team..., Six Sigma, Process Improvement, Change Management, Vendor Management, Business Process..., Project Management, Business Analysis, Strategy, MS Project, Team Leadership, Leadership, Microsoft Project, Enterprise Architecture, Application Portfolio..., Business Relationship..., Account Management, Enterprise IT Strategy, IT & Business Strategy..., IT Enabled Business..., Mobile Technology, Cloud Applications
Education
Stanford University 2010 — 2014
Advanced Project Management Certification, Project Management
Roosevelt University 2007 — 2014
Master, Business Administration
Robert Morris College 1998 — 2000
Bachelor, Business Adminsitration
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Vantiv (Contract) May 2013 - October 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2009 - September 2012
CNA Insurance (Contract) June 2008 - April 2009
Toys R Us July 2003 - June 2007
Skills
Microsoft Excel, Microsoft Word, Computer Hardware, Customer Service, Web Services, Lotus Notes, Social Media, Electronic Payments, Electronic Filing, Data Entry, Team Leadership, Management, Goal Orientation, Goal Setting, Analytics, Conflict Resolution, Motivated self-starter, Oral & Written..., Organization, Accountability, Interpersonal Skill, Research, Telephone Skills, Time Management, Leadership, Administration, Insurance, Filing, 10 Key, Spreadsheets, Call Centers, Invoicing, Internet Explorer, Fax, PeopleSoft, Office Equipment, Office Management, Outlook, Microsoft Office 2007, Office Administration, Critical Thinking, Scanners, Copying, Administrative Work, Wordperfect, Clerical Skills, Organization, Teamwork, Training, Administrative...
Education
Prairie State College 2003 — 2005
Computer and Information Sciences and Support Services, 3.18
United Stationers March 2006 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2003 - March 2007
Skills
Internal Controls, Accounting, Auditing, Accounts Payable, Sarbanes-Oxley Act, Process Improvement, General Ledger, Analysis, Accounts Receivable, Financial Reporting
Education
Federal Government Girls College- Owerri
Roosevelt University
Bachelor of Science (BS), Accounting
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2013 - Present
Rockford PC Help January 2005 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - May 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2006 - March 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2000 - November 2006
Speedway SuperAmerica LLC 1995 - 2000
Skills
Computer Repair, Software Installation, Hardware, VB.NET, Microsoft SQL Server, Networking, Customer Service, Microsoft Office, Lotus Notes, Help Desk Support, Servers, Project Management, Visio, Insurance, Windows Server, Process Improvement, Training, Leadership, Team Building, Management, Business Analysis, Microsoft Excel, Microsoft Visual Studio, Microsoft SourceSafe, Visual Basic 5.0/6.0, Microsoft Office, Visio..., WebEx, HTML5, CSS, WordPress
Education
Rock Valley College 2014 — 2015
Sauk Valley Community College 1996 — 1998
Northrop Grumman Corporation October 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2011 - October 2012
Northrop Grumman Corporation January 2009 - June 2011
CMC Electronics February 2007 - January 2009
United Space Alliance March 2001 - October 2006
City of St. Charles January 2000 - October 2000
IBM Global Services June 1997 - November 1999
Skills
Configuration Management, Systems Engineering, Requirements Management, Requirements Analysis, C++, Spacecraft, VxWorks, Testing, Software Engineering, Software Development, Embedded Software, System Design, Aerospace, Avionics, Software Design, Integration, Object Oriented Design, Software Requirements, C, Embedded Systems, System Architecture
Education
Northern Illinois University
MS, Computer Science
Northern Illinois University 1995 — 1997
BS, Computer Science
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
CLS Services May 2010 - Present
w3r Consulting March 2011 - June 2012
Fresh Start of Illinois May 2010 - May 2011
Discover August 1994 - May 2009
Discover Financial Services January 2003 - January 2009
Discover Financial Services January 2000 - January 2003
Discover Financial Services January 1998 - January 2000
Discover January 1994 - January 1998
Marriott National Sales Office-Chicago December 1993 - June 1994
Skills
SDLC, SharePoint, Visio, Business Process..., Process Improvement, Strategic Planning, Microsoft Excel, Project Portfolio..., Business Analysis, Software Documentation, Program Management, Project Planning, Management, Team Building, Requirements Analysis, PMP, Software Project..., Project Management, Vendor Management, Lotus Notes, MS Project, PMO, Change Management
Education
North Park University 1998 — 2001
MBA
North Park University 1997 — 2000
MBA
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2013 - November 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - July 2013
MAKE Corporation May 2012 - July 2013
various consulting positions January 2012 - May 2012
Nokia October 2007 - March 2012
NAVTEQ October 2007 - October 2011
The Options Clearing Corp January 2006 - October 2007
OCC April 1995 - October 2007
The Options Clearing Corp December 2001 - December 2005
Skills
Diagnostics, Problem Solving, Technical Communication, Strategic Planning, Process Improvement, Troubleshooting, Business Analysis, Unix, XML, Enterprise Architecture, Software Project..., SDLC, Team Leadership, Product Selection, Agile Methodologies, SQL, Security, Databases, Enterprise Software, Software Development, Integration, Program Management, ITIL, Management, Cloud Computing, Business Intelligence, Hardware Diagnostics, Requirements Analysis, Solution Architecture, Vendor Management, Programming, IT Management, Disaster Recovery, Networking, Architecture, Web Services, IT Strategy, Scrum, Cross-functional Team..., Project Planning, SOA, Java, Agile Project Management, PMO, Visio, System Architecture, Oracle, SharePoint
Education
Purdue University Calumet 1988 — 1993
BS
Griffith High School 1985 — 1988
AbbVie June 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - May 2013
Department of Children and Families Wisconsin October 2011 - September 2012
EMC June 2011 - October 2011
Depart of Child and Families, Madison, WI June 2010 - June 2011
Numeric Computer Systems, Inc. January 2010 - March 2010
SMARTS Group International Pty Ltd May 2009 - January 2010
Numeric Computer Systems, Inc. January 2007 - April 2009
White Clarke Group March 2007 - December 2008
Southpac Finance Systems January 1992 - March 2007
Skills
IT Management, ITIL, Enterprise Architecture, Cloud Computing, IT Service Management, Solution Architecture, Program Management, Data Center, Business Intelligence, Software Development, Project Management, IT Strategy, Virtualization, Change Management, Vendor Management, Software Project..., Visionary, IT Operations, Team Leadership, Stakeholder Management, Requirements Analysis, Disaster Recovery, Oracle, Entrepreneur, Integration, Business Analysis, Executive Management, Dynamic Leader, Process Management, Project Turnaround, Green IT, IT Transformation, IT Financial Management, Business Alignment, Roadmap, IT Governance, Technology..., Global Delivery, Corporate Management, Deployment, Budgeting, Agile, Business Transformation, Process Engineering, Business Management, Project Delivery, Architecture, Business Continuity, CIO, CTO
Education
RMIT University 2009 — 2013
Computing
University of Maryland College Park 2010 — 2010
BS, Information Technology
University of Wollongong 1982 — 1983
Horizon Hobby April 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2011 - March 2012
AT&T Mobility September 2006 - December 2010
Skills
Call Center, Customer Experience, Customer Support, Technical Support, Hobbies, Remote Troubleshooting, Telecommunications, DSL, UMTS, GSM, Cellular Communications, Wireless, 3G, Call Centers, Cross-functional Team..., Project Management, Customer Service
Education
Parkland College 1999 — 2006
Associates, Science
Currently Unemployed May 2011 - Present
Blue Cross and Blue Shield Assoc January 1986 - July 2000
Sinai Health System July 1984 - January 1986
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 1979 - July 1984
Skills
Financial Analysis, Training, Financial Reporting, Communication, Teamwork
Education
Northern Illinois University 1974 — 1979
Bachelor of Applied Science (B.A.Sc.), Accounting and Finance
Lindblom High School
FollowLater January 2014 - Present
Taproot Foundation March 2013 - Present
XLazz 2014 - 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - March 2013
Walgreens 2011 - June 2012
Hallmark Data Systems January 2008 - January 2011
VORTALSOFT INC May 2009 - August 2010
Ricoh Americas Corporation January 2004 - November 2008
Accenture January 2004 - November 2006
Infotriever July 2002 - December 2004
Skills
IT Management, ITIL, Shared Services, Enterprise Architecture, Disaster Recovery, Project Management, Datacenter..., Datacentres, Unix Services, Process Improvement, Virtualization, Visio, Requirements Gathering, Requirements Analysis, Organizational Structure, Software Development, Project Coordination, MS Project, Staff Development, VMware, Data Center, Cloud Computing, Vendor Management, Solution Architecture, Integration, Business Analysis, Infrastructure, IT Operations, Unix, Software Project..., Information Technology, IT Service Management, Architecture, Outsourcing, Enterprise Software, Consulting, Team Leadership, Storage, Business Continuity, System Architecture, Solaris, Linux, Information Security, Project Delivery, IT Strategy, Project Portfolio..., Professional Services, Performance Tuning, Virtual Desktop..., XenClient
Education
2009 Rutgers Business School 2007 — 2009
Master of Business Administration
Rutgers, The State University of New Jersey-Newark 2007 — 2009
MBA
Nizhny Novgorod State University 1985 — 1992
MS
Нижегородский Государственный Университет им. Н.И. Лобачевского (ННГУ) 1985 — 1992
Ms Sc
Founder Institute
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - Present
R&L Carriers January 2011 - April 2012
FedEx Services November 2007 - December 2010
UPS August 2001 - October 2007
Norfolk Southern November 1997 - August 2001
Skills
Customer Service, Job Coaching, Development Of Employees, Health Insurance, Claims Resolution, Analysis, Supervision, Critical Thinking, Cost Reduction..., Negotiation, Logistics, Safety
Education
University of Illinois Springfield 2002 — 2004
Business, Management
Richland Community College 2001 — 2002
United Airlines April 2015 - September 2015
Girl Scouts of Northern Illinois August 2013 - April 2014
Ajinomoto Frozen Foods December 2013 - February 2014
Central States Trucking Company October 2013 - November 2013
U-46 School District March 2011 - October 2013
McGraw-Hill Higher Education June 2013 - September 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2001 - October 2009
Northwestern Prentice Womens Hospital May 2000 - February 2001
Skills
Troubleshooting, Software Installation, Computer Repair
Education
Robert Morris College 1992 — 1995
Bachelors of Business Administration, Computer Information Systems
Saint Francis Health System June 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2002 - October 2010
Education
Oklahoma State University
Great American Insurance January 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2012 - August 2014
Rammelkamp and Bradney Law Firm May 2011 - January 2012
Oral Roberts University January 2011 - May 2011
Student Development- Oral Roberts University August 2009 - May 2011
Skills
Research, Writing Skills, Team Leadership, Leadership, Microsoft Office, Training, Management, Administration, Public Relations, Public Speaking, Social Networking, PowerPoint, Nonprofits, Social Media, Writing, Event Planning, Negotiation, Community Outreach, Customer Service, Legal Writing
Education
Oral Roberts University 2007 — 2011
Bachelor of Arts, History
ipbi Consulting September 2012 - Present
Ipbi Consulting January 1999 - Present
Interbay Commercial Real Estate Planning January 2000 - August 2012
Wells Fargo 1988 - 1999
Scripps Clinic and Research Facility April 1995 - April 1997
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1986 - 1990
Skills
COBOL/CICS/DB2, Programming, JCL, Databases, SQL, Access, TSO, Database Administration, Data Analysis, Research, Requirements Analysis, Program Management, Database Design, Visio, Business Development, SDLC, Analysis
Education
DeVry Institute of Technology 1982 — 1986
Bachelor of Science, Computer Information Systems
San Francisco State University
Anthem, Inc. May 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - February 2013
Coventry Health Care January 2012 - September 2012
Mather LifeWays April 2011 - November 2011
Ardmore Associates June 2009 - February 2011
Mayer Brown April 2008 - April 2009
Locke Lord Bissell & Liddell February 2008 - April 2008
Foley & Lardner, LLP October 2007 - February 2008
OWP/P March 2006 - February 2007
Dynasty Group, Inc. January 2004 - January 2006
Skills
Marketing Communications, Project Management, Direct Marketing, Marketing Research, Marketing Strategy, Competitive Analysis, Corporate Positioning, Corporate Branding, Database Administration, SEO, Digital Marketing, Web 2.0, Web Analytics, Web Content, HTML 5, Marketing, Social Media, Integrated Marketing, Editing, Strategy, Advertising
Education
Roosevelt University 2003 — 2007
M.S., Integrated Marketing Communications
Roosevelt University 1994 — 2002
B.A., Public Relations
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - Present
Ernst & Young May 2011 - August 2011
US Army November 2001 - December 2007
Skills
Troubleshooting, Access, Microsoft Office, Lotus Notes, Windows, Outlook, Microsoft Excel, Databases, Customer Service, Computer Hardware, Java, JDBC, PowerPoint, Windows 7, Quality Assurance, XP, Data Analysis, Windows Server, Technical Support, Microsoft Word, Help Desk Support, Software Installation, Cisco Technologies, Networking, Security, Windows XP, Servers
Education
Chicago Career Tech 2011 — 2011
Certificate, Microsoft Office Applications Specialist
Northeastern Illinois University 1992 — 1994
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas
Skills
Insurance
Education
Quincy University 1991 — 1995
Bachelor of Science (B.S.), Business Management
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2014 - June 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2011 - January 2014
North American Medical Management May 2010 - December 2011
Managed Healthcare Solutions, Inc. 2008 - December 2011
Fox Valley Medicine LTD July 1997 - 2008
Education
Northern Illinois University 1991 — 1992
BA, Psychology
Pacific Sales Kitchen, Bath & Electronics April 2015 - Present
Geek Squad May 2014 - April 2015
Elite Pay Global April 2012 - March 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2009 - April 2012
Kaplan University July 2008 - July 2009
Combined Insurance May 2003 - June 2008
Combined Insurance May 2001 - May 2003
Skills
Advertising, Social Media Marketing, Public Speaking, Event Management, Public Relations, Promotions, Event Planning, Social Media, Online Marketing, Writing, Marketing Communications, Press Releases, Coaching, Team Building, Social Networking, Entertainment, Online Advertising, Sales Management, Strategic Planning, Marketing Strategy, Leadership, Facebook, Marketing, Music, Direct Marketing, Media Relations, Customer Service, Blogging, Sales, Recruiting, Team Leadership, CRM, Press Release..., Management, Budgets, Entrepreneurship
Education
Northern Illinois University 1981 — 1983
Master of Arts (M.A.), Visual and Performing Arts, 3.71
Northern Illinois University 1977 — 1981
Bachelor of Fine Arts (B.F.A.), Painting/Drawing, 2.84
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1992 - Present
Chicago HMO - United Healthcare July 1983 - May 1992
Skills
Account Management, Health Insurance, Insurance, Managed Care, Health Savings Accounts, Employee Benefits, Underwriting, Medicare, Strategic Planning, Process Improvement, Team Building, Customer Service, Brokers, Claim, Marketing Strategy
Education
Loyola University of Chicago - Graduate School of Business
M.B.A., Marketing, Management
Molex November 2014 - Present
American Cancer Society January 2014 - November 2014
American Academy of Pediatrics February 2013 - December 2013
Next Generation School January 2012 - May 2012
Champaign Unit 4 Schools January 2012 - May 2012
Children's Oncology Services, Inc May 2011 - August 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2010 - December 2010
Skills
Microsoft Excel, Microsoft Word, Fundraising, Event Planning, Energetic team player, Administrative Work, Budgets, Work Ethic, People Skills, Editing, Meeting Planning, Motivation, Expense Reports, Guideline Development, Web Pages, Public Health Emergency..., SurveyMonkey, Workshop Development, Webinar Development, Event Management, Sponsorship Sales, Sponsorship Relations, Logistics Management, Managing Deadlines, Revenue & Profit Growth, Customer Satisfaction, Customer Retention, Risk Management, Relationship Management, Volunteer Training, Volunteer Management, College Recruiting, Energetic Leader
Education
University of Illinois at Urbana-Champaign 2008 — 2012
Bachelor of Applied Science (B.A.Sc.), Interdisciplinary Health, 3.2
Parkland College 2010 — 2010
Certified Nursing Assitant
Lemont High School
University of Illinois at Urbana-Champaign July 2012 - August 2014
University of Illinois at Urbana-Champaign May 2011 - July 2012
University of Illinois at Urbana-Champaign August 2011 - January 2012
University of Illinois at Urbana-Champaign January 2011 - September 2011
University of Illinois at Urbana-Champaign July 2010 - January 2011
University of Illinois at Urbana-Champaign July 2008 - July 2010
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2005 - August 2006
Skills
Instructional Design, Organizational..., Change Management, Mediation, Performance Management, Project Management, Dispute Resolution, Human Resources, Leadership Development, Conflict Resolution, Public Speaking, Research, People Skills, Teaching, Leadership, Career Counseling, Resume Writing, Event Planning, Spanish, Organizational..., Social Media Marketing, Marketing Strategy, Marketing Communications, Community Outreach, Program Development, Enrollment Management, First Year Experience, Student Development, Recruiting, Staff Development, Student Affairs
Education
University of Illinois at Urbana-Champaign 2012 — 2017
Doctor of Philosophy (Ph.D.), Educational Policy, Organization, and Leadership
University of Illinois at Urbana-Champaign 2010 — 2012
Masters of Educational Policy, Organization & Leadership (Ed.M), Human Resource Development
University of Illinois at Urbana-Champaign 2008 — 2010
Bachelor's Degree, Liberal Arts and Sciences: Communications
Parkland College 2006 — 2008
Associates of Science (A.S.), Business Administration
The University of Texas System February 2015 - Present
Texas Health Resources February 2011 - January 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2006 - February 2011
Electronic Data Systems (EDS) April 1992 - February 2006
Skills
PMP, Cross-functional Team..., Software Project..., PMO, Business Analysis, Project Management, Program Management, Process Improvement, SDLC, Resource Management, Visio, Vendor Management, ITIL, Leadership, Software Documentation, Project Portfolio..., Requirements Gathering, Change Management, MS Project, SharePoint, Microsoft Project
Education
Northwestern State University 1985 — 1990
BS, Business
Health Care Service Corporation November 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2005 - May 2012
Skills
PMP, SDLC, PMO, Project Portfolio..., Business Analysis, Business Requirements, Six Sigma, Visio, Requirements Gathering, Requirements Analysis, Business Process..., Project Management, Process Improvement, Vendor Management, Software Project..., Leadership, Strategic Planning, Program Management
Education
Quincy Senior High School 1991 — 1994
Southeast Missouri State University
bswift January 2015 - Present
bswift June 2013 - December 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2005 - June 2013
Willis January 2004 - November 2005
Mercer January 2001 - December 2003
Skills
Claim, Business Intelligence, Network Development, Process Improvement, Health Information..., Business Analysis, Healthcare Management, Informatics, Health Savings Accounts, Analytics, Account Management, EHR, Data Analysis, Hospitals, RFP, Strategic Planning, Long-term Care
Education
Northwestern University
Master's degree, Medical Informatics
University of Illinois at Urbana-Champaign
Bachelor of Science (B.S.), Community Health - Health Administration and Planning
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - July 2014
Cooper Aerobics November 2006 - March 2012
StayWell Health Management June 2005 - November 2006
Cooper Aerobics April 2003 - June 2005
Cooper Aerobics June 2001 - April 2003
Cooper Aerobics July 2000 - May 2001
Skills
Strategic Planning, Consulting, Account Management, Data Analysis, Project Management, Risk Assessment, Healthcare, Management, Marketing, Personal Training, Program Management, Strategy
Education
University of North Texas 2005 — 2008
Master, Business Administration; Organizational Management
Northern Illinois University 1995 — 1999
Bachelor of Science, Exercise Science; Corporate Fitness
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1995 - Present
Official Airline Guides August 1988 - September 1995
Skills
Infrastructure, Enterprise Architecture, Business Analysis, Integration, Data Center, Vendor Management, SAN, Change Management, Servers, WAN, Disaster Recovery, SDLC
Education
De Paul University
Bachelor of Science (BS), Mathematics
Northern Illinois University
Master of Science (M.S.), Computer Science
Magellan Complete Care- Florida June 2014 - Present
Ross-Davis Medical Associates November 2013 - Present
Gorman Health Group March 2014 - June 2014
Optum North American Medical Management-Illinois June 2012 - November 2013
Health Care Service Corporation March 2008 - May 2012
Governor's Hemophilia Awareness Board 2008 - May 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2003 - 2012
National Medical Association August 2009 - July 2011
Illinois Department of Human Services January 1999 - March 2003
Skills
Healthcare Information..., Healthcare Management, Managed Care, Disease Management, Medicine, Utilization Management, Physicians, Clinical Research, Medicare, Medicaid, Health Policy, Healthcare Consulting, Revenue Cycle, Health Information..., Healthcare Industry, Quality Improvement, eRx, EHR, Hospitals, HIPAA, Informatics, Provider Relations, ICD-10, EMR, Public Health, Health Care Fraud, Case Managment, Healthcare improvement, Medical Education, Policy, Health Insurance, Health Care Reform, PPO, Credentialing, Internal Medicine, NCQA, Medicaid Managed Care, Health Education, Practice Management, Accountable Care..., Medicare Advantage, Accountable Care, Healthcare Improvement, Case Management
Education
Henry Ford Hospital 1981 — 1984
M.D.
Northwestern University 1977 — 1981
M.D.
The University of Chicago 1973 — 1977
Bachelor of Arts and Science
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - September 2014
British Petroleum April 2011 - July 2011
Tellabs September 2005 - March 2011
JPMorgan Chase 2003 - 2005
Skills
SAP R/3, ECC6.0, FI, SD, PS, SAP HR, Quality Center, QTP, Testing, SAP ERP, Test Automation, Quality Assurance, Test Cases, SAP, SDLC, ERP, SAP Implementation, Business Intelligence, Regression Testing, Integration, SharePoint, Software Project..., Requirements Analysis, Visio, HP Quality Center, SAP FI
Education
Osmania University 1991 — 1994
MCA, Master in Computer Applications
Maris Stella College
ProCure Proton Therapy Center March 2014 - Present
Parker and Lynch August 2012 - February 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2008 - August 2012
Skills
Accounting, Financial Accounting, Management, Sales Management, Sales, Financial Reporting, Account Reconciliation, Accounts Payable, Recruiting, Executive Search, PeopleSoft, Talent Acquisition, Applicant Tracking..., General Ledger, Microsoft Excel, Financial Analysis, US GAAP
Education
Southern Nazarene University 2010 — 2011
Master's degree, Health/Health Care Administration/Management
Southern Nazarene University 2006 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Oklahoma State University 2001 — 2005
Bachelor's of Science, Biomedical Sciences, General
UnitedHealth Group November 2011 - Present
UnitedHealthcare November 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2006 - November 2011
American General Financial Services November 2000 - July 2006
Skills
Talent Acquisition, Healthcare, Sourcing
Education
Purdue University 1997 — 1999
BA, Law & Society
University of Southern Indiana 1995 — 1997
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2007 - January 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2006 - May 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1997 - February 2006
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1992 - June 1997
MCI Communications September 1989 - May 1992
Skills
CRM, Account Management, Management, Strategy, Insurance, Training, Leadership, Employee Benefits
Education
Wharton School, University of Pennsylvania 2007 — 2009
GBA/Group Benefits Associate, Group Benefits
Northeastern Illinois University 1985 — 1989
Bachelor of Science, Marketing
St. Patrick High School 1980 — 1984
Crothall Healthcare/ Rush Hospital August 2014 - Present
Private January 2012 - March 2014
General Board of Pension and Health Benefits December 2010 - February 2011
SXC Health Solutions March 2009 - December 2009
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2001 - February 2009
J.P. Morgan January 1991 - July 2001
Skills
Visio, People Soft,..., Avaya, Nice, Verint,..., 2003 and 2007..., Diversity Training, Adult Facilitation, Customer Satisfaction, Call Center, Customer Service, Customer Relations, Coaching, Team Building, Performance Management, Process Improvement, Operations Management, Problem Solving, Mentoring, Change Management, Team Leadership, Customer Experience, PowerPoint, Account Management, Telemarketing, Microsoft Office, Hiring, Vendor Management, Excel, Sales Management, Supervisory Skills, Word, Employee Relations, Workforce Management, Inbound, Telecommunications, Strategic Planning, Employee Engagement, Planning, Negotiation, Quality Assurance, Process Engineering, Administration, Budgeting, Outlook, Teamwork, Interviewing, Team Management, Avaya, Forecasting, Business Analysis, Access, People Management
Education
Roosevelt University
Leadership and Organizational Development
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas March 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - Present
The Plexus Groupe October 2010 - August 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2009 - October 2010
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2008 - March 2009
Skills
Underwriting, Health Insurance
Education
Roosevelt University 2005 — 2008
Bachelor of Arts (B.A.), Finance
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2011 - August 2013
Blue Cross Blue Shield of Illinois August 2010 - December 2011
BlueCross BlueShield of Illinois March 2009 - July 2010
BlueCross BlueShield of Illinois June 2008 - March 2009
Skills
Underwriting, Claims, Excel, Customer Service, Access, Health Insurance, Stop Loss, Claim, Health Insurance..., Management, Leadership, Team Building
Education
Northern Illinois University - College of Business 2012 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Illinois at Urbana-Champaign 2005 — 2008
Bachelor, Economics
Marist High School - Chicago, IL 2001 — 2004
PetSmart September 2014 - Present
Publicis Groupe October 2007 - 2014
Major Bank November 2006 - May 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2004 - 2006
Zurich North America March 2002 - September 2004
Greenwich Technology Partners 2001 - 2002
Netigy 1998 - 2000
Ernst & Young LLP 1997 - 1999
Motorola 1990 - 1997
Skills
Project Management, Organizational..., Network Security, Computer Security, Data Security, Security, People Management, Intrusion Detection, Cloud Computing, saas, Contract Review, IT Management, IT Governance, PCI DSS, SOX, Data Privacy, IT Risk, Vulnerability Management, Information Security..., Compliance Management, Risk Mitigation, Security Policy, Risk Assessment, Information Security..., Security Architecture..., Security Awareness, CISSP, CISM, Vulnerability Assessment, Identity Management, Business Continuity, Security Assessments, Disaster Recovery, Incident Management, IDS, Security Management, Enterprise Risk..., Infrastructure Security, Information Technology, Information Security, Mentoring Of Staff, CGEIT, CIPP, Team Leadership, Department Budgeting, Sarbanes-Oxley Act, Risk Management, Governance, Management, ISO 27001
Education
Roosevelt University 1982 — 1987
BS, Computer Science
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2006 - Present
Synovate 2005 - 2006
ZLB Behring 1997 - 2005
Skills
Auditing, Regulations, Onboarding, Employee Relations, Human Resources, Performance Management, PeopleSoft, HRIS, Employee Benefits, Employee Engagement, Benefits Administration, Applicant Tracking..., Interviews, HR Consulting, Temporary Placement, Deferred Compensation, Organizational..., Recruiting, College Recruiting, Talent Acquisition, Taleo, Internet Recruiting, Workforce Planning, Technical Recruiting, Succession Planning, Benefits Negotiation, New Hire Orientations, Screening Resumes, Executive Search, Sourcing, Screening, Contract Recruitment, Personnel Management, Job Descriptions, Career Development, Compensation & Benefit, Employer Branding, HR Policies, Labor Relations, Organizational..., Recruitment Advertising, Resource Management, Resume Writing, Consulting
Education
Olivet Nazarene University 2003 — 2006
BBA, Business Administration
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2013 - February 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - April 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2003 - January 2011
Kemper Insurance Companies 1995 - 2003
Kemper National Insurance Co. 1995 - 2003
Skills
Business Analysis, Enterprise Architecture, SDLC, IT Strategy, SOA, Disaster Recovery, Vendor Management, Business Intelligence, Data Warehousing, PMO, Solution Architecture, Information Management, IT Management, Integration, PMP, Agile Methodologies, Visio, Software Project..., Requirements Analysis, Requirements Gathering, Project Portfolio..., Program Management, Application Architecture, Data Modeling, Systems Analysis, Business Process..., Enterprise Software, Cloud Computing, Data Integration, Business Process, SharePoint, Agile Project Management, Governance, ITIL, Business Requirements, Resource Management, ETL, Software Development, Business Architecture, Databases, Architectures, Architecture
Education
Northern Illinois University 1993 — 1995
computer science
Wauconda High School 1982 — 1986
HCSC May 2014 - Present
HCSC August 2011 - Present
HCSC 2009 - July 2011
HCSC 1997 - 2000
HCSC 1995 - 1997
HCSC 1990 - 1995
HCSC 1989 - 1990
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1987 - 1989
Skills
Quality Center, SDLC, User Acceptance Testing, Test Planning, Waterfall, Defect Tracking, QTP, Quality Assurance, ClearQuest, Testing, System Testing, Regression Testing, Requirements Analysis, Test Automation, Performance Testing, Software Quality..., Requirements Gathering, Integration Testing, Test Management, Manual Testing, Test Cases, Test Strategy
Education
Richland College 1987 — 1989
Collin College 1986 — 1986
Navistar Inc March 2011 - Present
Navistar Inc June 2008 - March 2011
United Airlines, Inc. July 2007 - May 2008
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - April 2007
Grant Thornton LLP October 2005 - May 2006
GATX Corp (Rail) January 1998 - July 2003
GATX Corp (Terminals) March 1994 - December 1997
Reding Consulting Group October 1983 - March 1993
Skills
Data Warehousing, ETL, Business Intelligence, Data Modeling, Data Integration, SDLC, Master Data Management, Program Management, Software Development, Data Architecture, Data Warehouse..., Management, Team Leadership, Cross-functional Team..., Data Analysis, OBIEE, Data Management, Business Analysis, Governance, IT Strategy, Analysis
Education
Northwestern University - Kellogg School of Management
Masters of Management, Organizational Behavior
Western Illinois University
Bachelor of Business, Information Science
Blue Cross Blue Shield of Illinois January 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - January 2015
Blue Cross Blue Shield of Illinois November 2000 - July 2012
OSF HealthCare August 1998 - November 2000
Skills
Health Insurance, Dental, Insurance, Group Benefits, Account Management, Human Resources, Benefits Administration, Marketing, Health Savings Accounts, Life Insurance, Property & Casualty..., Term Life Insurance, Employee Benefits, Disability Insurance, Strategic Planning, Sales, Health Care Reform, Customer Service, Team Building
Education
Northwestern University 2013 — 2015
Bachelor of Applied Science (BASc), History
NIU 2010 — 2011
History
Rock Valley College 2004 — 2010
Associate of Arts (AA)
Rock Valley College
Associate of Arts (A.A.)
Connolly Consulting August 2006 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1999 - August 2006
Skills
Financial Analysis, Medicare, Auditing, Process Improvement, Sarbanes-Oxley Act, Financial Reporting, Accounts Receivable
Education
Ohio University 1980 — 1984
Eastlake North 1977 — 1980
Texas Woman's University
Masters
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - Present
Towers Perrin January 2008 - November 2012
Christians on Campus August 1999 - November 2007
Alcatel, USA April 1998 - August 1999
Skills
Actuarial Science, Actuarial Consulting, Employee Benefits, Defined Benefit, Pensions, Valuation, Financial Modeling, Financial Analysis, Data Analysis, Risk Management, VBA, Insurance, ALM, SAS, Financial Risk
Education
Plano Senior High School
Rice University
The University of Texas at Dallas
Bachelor of Science (BS), Computer Science
Deloitte June 2015 - Present
Walgreens September 2014 - June 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - September 2014
American Medical Association January 2011 - June 2012
American Medical Association July 2008 - January 2011
Brunswick Corporation October 2007 - July 2008
Canadian Institute for Health Information March 2001 - October 2007
Triple Rose Telecom Inc. January 2000 - March 2001
Maksteel Inc. June 1998 - January 2000
Education
Ryerson University 1994 — 1998
BEng
Health Care Service Corporation January 2008 - August 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2005 - 2008
Education
Roosevelt University
Bachelor's degree, Computer Science
Blue Cross Blue Shield of Texas 2004 - Present
Blue Cross Blue Shield of IL, TX, NM, OK (HCSC) 2004 - Present
Blue Cross and Blue Shield of IL 2004 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2004 - Present
HCSC 2004 - 2012
Baker Huges Mining Tools October 2000 - July 2002
Skills
Employee Relations, Talent Management, Performance Management, Organizational..., Leadership Development, Human Resources, Public Speaking, Project Management
Education
The University of Dallas 2002 — 2004
MBA, Human Resources Management
Sam Houston State University 1984 — 1988
BBA, Finance
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - Present
UPS 1999 - December 2012
Skills
SQL, Microsoft SQL Server, Software Development, C#, .NET, Java, HTML, Database Design, Agile Methodologies, C++, Unix, AIX, ConnectShip, 3rd Party Software..., ICD-9, ICD-10, XSLT, DB2, Process Improvement
Education
Northeastern Illinois University 2009 — 2011
Computer Science
ITT Technical Institute 2001 — 2003
Electronics Engineering
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma and Texas 2003 - August 2011
Fitch Ratings June 1999 - December 2002
BP Amoco 1992 - 1999
Skills
Requirements Gathering, SDLC, Enterprise Architecture, DB2, Requirements Analysis, Data Warehousing, Business Analysis, IT Strategy, Mainframe, Project Management, Software Project..., Solution Architecture, SQL, Systems Analysis, Visio
Education
Northern Illinois University 1988 — 1992
Bachelor's, Computer Science
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - January 2012
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2008 - January 2011
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2006 - January 2008
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas 1995 - January 2006
Skills
Health Insurance, Sales Management, Medicare Supplements, Strategic Planning, Business Strategy, Product Development, Operations Management
Education
The American College 1989 — 1998
CLU, ChFC, RHU, REBC
Southern Illinois University, Carbondale 1978 — 1981
Bachelor of Science, College of Education
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2008 - Present
Dental Network of America April 1991 - January 2008
Skills
Customer Service, HIPAA, Health Insurance, Healthcare, Insurance, Leadership, Managed Care, Process Improvement, Strategic Planning, Team Building, Business Analysis, Program Management, Vendor Management, Employee Benefits
Education
Southern Illinois University, Carbondale 1983 — 1987
HCSC February 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - February 2013
Tsamis Law Firm November 2010 - September 2011
AmeriChoice/UnitedHealth Group October 2008 - October 2009
UnitedHealth Group April 2006 - October 2008
UnitedHealth Group April 2005 - April 2006
United HealthCare November 2003 - February 2005
Education
Roosevelt University 1984 — 1987
Bachelor's degree, Public Administration/HealthCare
Northern Illinois University 1972 — 1975
BS, Journalism
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - Present
HCSC - Blue Cross Blue Shield March 2006 - May 2012
Syntel January 2004 - March 2006
Applied Systems 2000 - 2004
Skills
Information Security, Disaster Recovery, Enterprise Architecture, Business Continuity, Governance, Security, IT Strategy, CISSP, Management, Process Improvement, Supplier Risk Management, Data Privacy
Education
Southern Illinois University, Carbondale 1996 — 2000
CSC Consulting Business AnalystKroger2013 - 2013
MasterCard 2009 - 2010
MasterCard 2009 - 2010
Crawford and Company 2007 - 2008
Grosvenor Capital Management 2007 - 2008
HCSC 2001 - 2006
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2000 - 2005
Skills
SDLC, Requirements Gathering, Requirements Analysis, Visio, Business Process..., Business Process Design, Requirements Workshops, IT Management, Application Architecture, Change Management, SOA, Business Analysis, Software Development, IT Strategy, Software Project..., Project Management, ITIL, Management Consulting
Education
Northern Illinois University 1982 — 1986
BS, Computer Science
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2011 - Present
Blue Cross Blue Shield of Oklahoma October 1993 - July 2011
Skills
Process Improvement, Team Leadership, Strategic Planning, Public Speaking, Project Management, Social Media, Microsoft Office, Training, Healthcare, Microsoft Excel, Customer Service, Insurance, Change Management, Financial Analysis, Team Building, Analysis, Access, Business Analysis
Education
Oral Roberts University 1969 — 1972
Bachelor of Science, Math
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2011 - Present
North American Medical Management May 1999 - December 2011
Alexian Brothers Medical Center 1995 - 1998
Rush Prudential Health Plans 1989 - 1993
Skills
Provider Relations, Network Development, Managed Care, Medicare, Medicaid, Healthcare, Healthcare Industry, Physician Relations, HMO, Operations Management, Physicians, Contract Negotiation, Healthcare Management, Hospitals, Health Policy
Education
Northern Illinois University 1984 — 1986
B.S., Economics
University of Illinois at Urbana-Champaign 1982 — 1984
Business/Commerce, General
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - Present
HealthSpring of Illinois July 2010 - August 2012
Skills
Provider Relations, Managed Care, Medicare, HMO, Hospitals, HIPAA, Leadership, Network Development, Medicaid, Process Improvement, Program Management, Healthcare Industry, Healthcare Management, Health Insurance, Credentialing, Contract Negotiation, Healthcare, Health Policy, Physicians, Healthcare Consulting, Physician Relations
Education
Roosevelt University
Masters of Public Administration, Health Services Manageent
University of Illinois @ Urbana-Champaign
Bachelor of Science, Community Health, Health Planning & Administration
Torchmark Corporation February 2014 - Present
Cardtronics August 2013 - December 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - December 2012
Health Fitness Corporation July 2012 - September 2012
Cambium Learning April 2005 - June 2012
Owens Sausage Company February 2005 - April 2005
Software Architects: Horizon Lines September 2004 - October 2004
Software Architects: Brinks Home Security April 2004 - August 2004
Office WholeSales June 2003 - December 2003
Skills
Microsoft SQL Server, SQL, SSIS, SSRS, T-SQL, Databases, Requirements Analysis, Visual Studio, Stored Procedures, Business Analysis
Education
North Carolina State University 2000 — 2003
Bachelors in Computer Science
The Holmes Organisation May 2003 - Present
The Homes Organisation 2003 - Present
North American Group May 1995 - May 2003
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1985 - June 1995
Skills
Financial Risk, Captives, Risk Management, Customer Service, Strategic Planning, Coaching, Employee Relations, Public Speaking, Training, Microsoft Word, Property & Casualty..., Microsoft Office, Project Management, Team Building, New Business Development, Marketing Strategy, Negotiation, Benefits Administration, Healthcare, Employee Benefits, Sales, Workers Compensation
Education
Oklahoma State University
Oklahoma Wesleyan University
BS, Human Resources Management and Services
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - Present
Gary Lee Partners July 2010 - November 2012
Texstyle/Jamie Stern and Dunbar Furniture October 2009 - October 2010
Powell/Kleinschmidt August 2005 - May 2009
Bike & Build 2009 - 2009
Education
University of Wisconsin-Madison 2001 — 2005
Interior Design, Environment Behavior Studies
Peking University
Feng Shui
Verizon January 2014 - Present
Laureate Psychiatric Hospital / Saint Francis Health Systems May 2003 - January 2014
Saint Francis Health Systems January 1999 - May 2003
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1998 - January 1999
Beverly Health and Rehabilitation Services July 1994 - July 1998
Children's Hospital of Oklahoma July 1991 - July 1994
Skills
Accounting, Analysis, Budgeting, Customer Service, Excel, Forecasting, Financial Analysis, Financial Reporting, Financial Planning, Healthcare, Hiring, Microsoft Office, Non-profits, Outlook, PowerPoint, SAP, Tax, Word, Windows, Account Reconciliation, General Ledger, Financial Statements, Medicare, Microsoft Excel
Education
Oklahoma City University 1994 — 2000
Master of Business Administration, MBA
Oklahoma City University 1987 — 1991
Bachelor of Science, Accounting
Plan Benefit Analysts October 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2009 - October 2010
Hotel Ambassador-Tulsa October 2008 - February 2009
Zio's Italian Kitchen September 2003 - June 2008
Skills
Customer Service, Employee Benefits, Financial Analysis, Strategic Planning, Time Management
Education
Oklahoma State University 1998 — 2003
Bachelor of Science, Hotel and Restaurant Administration
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - Present
DISYS May 2011 - March 2012
Allstate Insurance December 1997 - December 2010
Ge Capital February 1995 - December 1997
Skills
Vendor Relations, SAP, Sourcing, Purchasing, Asset Management, Recycling, Product Life Cycle..., Maximo, Supply Chain, Inventory Management, Computer Hardware, Vendor Management, Strategic Sourcing, Procurement, SLA, IT Service Management, ERP, Business Process, Process Improvement, Outsourcing, IT Management, Contract Management, Project Portfolio..., Project Implementation, PeopleSoft, IT Strategy, ITIL, Contract Negotiations, Visio, Business Analysis
Education
Northern Illinois University
B.S, Family Social Services
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2006 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1999 - November 2006
Skills
Insurance, Vendor Management, Visio, Enterprise Architecture, Disaster Recovery, Resource Management, Process Improvement, Project Management
Education
Northern Illinois University 1995 — 1997
BS, Media Studies
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2014 - September 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - October 2014
Various Agencies May 2010 - November 2012
Valparaiso University August 2010 - December 2010
Education
Valparaiso University School of Law 2006 — 2009
J.D.
Purdue University 2002 — 2006
B.A., Political Science
Belen Consolidated Schools November 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2002 - August 2010
Gateway 1997 - 2002
Skills
Hardware, Customer Service, Customer Relations, Microsoft Office, Windows, Management Analyst, Call Center, Staff Supervision, nuclear security, Training & Development, Technical Training, Software Training, Change Leadership, Access, Analysis, Call Centers, Change Management, Claims Handling, Claims Resolution, Coaching, Computer Hardware, Customer Retention, Customer Satisfaction, Data Entry, Disease Management, Employee Benefits, Employee Training, HMO, Hands-on Training, Health Insurance, Healthcare, Insurance, Leadership, Lotus Notes, Medicaid
Education
Southern Illinois University, Carbondale 1990 — 1991
BS, Vocational Education
Del Rio High School 1970 — 1972
Diploma, College Prep
Hub International October 1996 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 1977 - July 1996
Skills
HR Policies, Employee Benefits, Employee Wellness, Life Insurance, HMO, Health Insurance, PPO, Self-insured, Self-funded, COBRA, Health Care Reform, Cafeteria Plans, Insurance, Workers Compensation, Disability Insurance, Brokers
Education
The College of Santa Fe 1998 — 1999
Business Administration and Management, General
Albuquerque TVI 1976 — 1978
Business, Management, Marketing, and Related Support Services
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2011 - Present
Nicor Gas December 2010 - October 2011
Allstate Insurance November 2006 - October 2009
Interstate Insurance Group March 2004 - July 2005
Kemper Insurance March 1997 - April 2003
New Resources Corporation July 1995 - February 1997
CNA Insurance February 1991 - July 1995
Skills
IT Strategy, Microsoft SQL Server, Software Documentation, Project Management, PMP, SDLC, MS Project, PMO, Enterprise Software, Databases, Unix, Analysis, Windows, Management, Leadership, Oracle, Process Improvement, Project Portfolio..., Business Analysis, Access
Education
Northeastern Illinois University 1988 — 1990
Bachelor's, Computer Science and Mathematics
University of Illinois at Chicago
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2012 - Present
Breckenridge TX, Independent school district January 2012 - July 2012
Planet Hollywood Resort and Casino December 2007 - June 2009
Suncoast Hotel and Casino June 2000 - March 2007
Skills
Customer Service, Word, Event Planning, Microsoft Office, Promotions, Access, Administration, Healthcare, Microsoft Word, PowerPoint, Public Speaking, Team Building, Time Management
Education
Rochester Institute of Technology 1995 — 1998
Medical Illustration
Normandy High Scool 1991 — 1995
Diploma, College prep
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2011 - Present
Aetna Better Health 2011 - 2011
Governors State University 2010 - 2011
Ada S Mckinley 2008 - 2009
Skills
Mental Health, Community Outreach, Treatment, Non-profits, Community Health, Healthcare, Public Health, Teaching, Nursing Education, Case Management, Health Promotion, Hospitals, Nonprofits, Health Education, Nursing, Utilization Review, Customer Service, Microsoft Excel, Microsoft Office
Education
Saint Xavier University 2002 — 2006
BSN, Nursing
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2013 - August 2015
HCSC February 1995 - June 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2006 - March 2009
Skills
Health Insurance, Insurance, Claim, Requirements Gathering, PPO, Business Requirements, Business Analysis, HMO, Medicare, Visio, Software Documentation
Education
Quincy University 1992 — 1993
The Bovinette Agency January 2000 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 1981 - December 1999
Jackson County Board / CETA Program Administration January 1978 - August 1981
Synergy Crisis Intervention & Counseling January 1975 - December 1977
Skills
Health Insurance, Insurance, Disability Insurance, Employee Benefits, Health Savings Accounts, Life Insurance, Brokers, Long-term Care, Group Medical, COBRA, Cafeteria Plans, Underwriting, Training, Benefits Administration, Sales, Medicare
Education
Southern Illinois University, Carbondale 1972 — 1977
Bachelor of Science (BS), Psychology
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - August 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2011 - December 2011
Texas Health Resources October 2010 - May 2011
Tom Thumb Pharmacy May 2003 - May 2011
Skills
Access, Microsoft Excel, Microsoft Office, Managed Care, HIPAA, Health Insurance, Patient Safety, Pharmacy Technicians, Pharmacy Practice, Data Analysis, Microsoft SQL Server, Clinical Research, Pharmacy Automation, Healthcare, Pharmacy Benefit..., Hospitals, Healthcare Information..., Pharmacy, Healthcare Management, Process Improvement
Education
Western Governors University 2012 — 2016
Bachelor of Science, Health Informatics
University of North Texas 2009 — 2011
Biology, General
Richland Community College 2004 — 2007
Associates in Science, Biology
Naaman Forest Highschool 2000 — 2003
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2012 - Present
Scentsy October 2010 - Present
Dr. Christopher Jordan March 2003 - October 2011
Dr. Gene King March 2001 - March 2003
Christie Clinic July 1998 - March 2001
Skills
Typing, Direct Sales, Marketing Management, Cleaning, Scripting, Interviewing, Progressive Discipline, Budget Development, Budget Tracking, Customer Relations, Delegation, Project Coordination, Event Planning, Staff Supervision, Team Oriented, Orientation, Sterilization
Education
Parkland College 1996 — 2000
Parkland College
Loyola University Chicago September 2006 - Present
JR Communications January 2006 - Present
BCBSA 2001 - 2006
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1997 - July 1998
Skills
Strong Faciliation..., Excellent presentation..., Large Group Facilitation, Developing mentoring..., Employee climate surveys, Instructional Design, Design e-learning, Certified Crucial..., Certified MBTI..., Thomas-Kilman..., FIRO AND FIRO B..., Building high..., MBTI, Workshop Facilitation, Organizational..., Facilitators, Staff Development, Coaching, E-Learning, Employee Engagement, High Performance Teams, Leadership Development, Mentoring, Facilitation, Personnel Management, Nonprofits, Team Building, Training, Human Resources, Curriculum Design, Public Speaking, Executive Coaching, Organizational..., Talent Management, Personal Development, Career Development, Conflict Resolution, Management
Education
Quinlan School of Business, Loyola University Chicago
Master of Science in Human Resources
SHRM Workshop Unconscious Bias
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2005 - Present
Health Care Service Corp. October 2000 - October 2005
Skills
JCL, Program Management, COBOL, Mainframe, HIPAA
Education
Roosevelt University 1992 — 1996
Bachelor's degree, Computer Science
AuntJoy.com August 2010 - May 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 1997 - May 2006
Skills
Editing, Creative Writing, Microsoft Office, Blogging, Social Media, Research, Microsoft Word, PowerPoint, Photoshop, Copy Editing, Microsoft Excel, Journalism
Education
Augustana 2009 — 2011
English with and emphasis in writing
Rock Valley College 2006 — 2008
Associates Degree, Liberal Arts and Sciences/Liberal Studies
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - Present
Milliman June 2009 - September 2009
Education
Northwestern University 2008 — 2012
B.A., Mathematics & Economics
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2010 - July 2011
Education
University of Illinois at Chicago 2006 — 2010
B.S., Mathematics, Economics
Rush Medical College of Rush University Medical Center
M.D., Medicine
JPMorgan Chase March 2012 - Present
Financial Management Systems January 2010 - July 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2003 - November 2009
Conseco, LLC August 1994 - May 2002
Skills
15 years experience in..., 18 years of customer...
Education
Rock Valley College 1989 — 1991
Associates in Arts, Liberal Arts
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1993 - Present
Education
Northern Illinois University 1979 — 1980
Bachelor of Arts, Political Science
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1981 - Present
Galewood Nursery School June 1978 - August 1980
Education
Northeastern Illinois University 1977 — 1981
Verizon Business October 1996 - Present
Verizon 1996 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1991 - October 1996
Skills
Variance Analysis, Process Improvement, Business Case, Forecasting, Hyperion Enterprise, Managerial Finance, Internal Controls, Financial Forecasting, Essbase, Accounting, Sarbanes-Oxley Act, Financial Analysis, Pricing, SAP, Consolidation, Strategic Financial..., Auditing, Budgets, Financial Reporting, Income Statement, Financial Modeling, Hyperion Planning, Cost Benefit, Corporate Finance, Analysis, Account Reconciliation, Finance, Cost Accounting, Business Process..., Ad Hoc Reporting, Accounts Receivable, Accruals, PeopleSoft, General Ledger, Financial Accounting, Cash Flow, Accounts Payable, Internal Audit, Capital Budgeting, Fixed Assets, Revenue Recognition, Financial Audits, Sarbanes-Oxley, GAAP, Cash Management, US GAAP, Requirements Analysis, Integration
Education
Oklahoma State University 1981 — 1983
Business
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2001 - August 2014
Wards April 1997 - December 2000
Signature Group October 1994 - April 1997
HP Enterprise Services April 1990 - April 1995
Skills
SDLC, Enterprise Architecture, SOA, IT Strategy, DB2, Application Architecture, Data Warehousing, Solution Architecture, Requirements Analysis, Websphere, Data Modeling, ETL, Requirements Gathering, Integration, Business Analysis, Software Project...
Education
Northeastern Illinois University 1986 — 1990
Bachelor's degree, Computer Science
Waste Management NZ Ltd October 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1991 - October 2009
Skills
Human Resources, Supervisory Experience, Writing, Oral Communication, Time Management, Organizational..., Microsoft Office, Access, Microsoft Word, Microsoft Excel, Visio, PowerPoint
Education
Northwestern College
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2007 - Present
National Hawkeye Racing News June 1993 - June 2006
Quincy Raceways May 1996 - October 2005
Skills
Visual Basic..., Web Design, Published Columnist, Visual Basic, HTML, Software Development, Requirements Gathering, Visual Studio, User Acceptance Testing, VBA
Education
Quincy University 1993 — 1997
Bachelor of Arts (B.A.), Political Science and Government
Highland High School
Self-Employed August 2012 - Present
Fieldglass [Contracted via Randstand] January 2015 - March 2015
Purdue University Calumet September 2012 - May 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - August 2012
Skills
Operating Systems, Unix Operating Systems, System Administration, SQL, Microsoft SQL Server, CSS, Enterprise Software, Commercial Combined, Oracle SQL, Computer Security, Information Security, Network Design, Computer Network..., Microsoft Operating..., HTML, Dreamweaver, Microsoft Office, Generic Programming, Relational Databases, Database Modeling, Fundamentals of..., Disaster Recovery..., System Monitoring, ASG-Zena, Lotus Notes, Strong analytical and...
Education
Purdue University Calumet 2009 — 2013
Bachelor of Science (B.S.), Computer Information Technology
Heartland Dental Care April 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2012 - March 2013
Laij Dental Office May 2010 - November 2012
Skills
Customer Service, Office Management, Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Outlook, Administrative..., QuickBooks, Payroll, Accounts Payable, Accounts Receivable
Education
Roberts Wesleyan College 1987 — 1991
Bachelor of Science (BS), Business Administration and Management, General
Shelbyville High School
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2006 - Present
Skills
Customer Service, Process Improvement, Training, Team Building, Call Centers, Microsoft Excel, Project Management
Education
Southern Illinois University, Carbondale
Bachelor's degree, Finance, General
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2007 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2004 - April 2007
RR Donnelley June 2002 - January 2004
Ispat Inland, Inc. January 1996 - November 2001
Inland Steel Company January 1988 - January 1996
Purdue University Calumet January 1987 - January 1988
Service Coatings, Inc. May 1986 - August 1987
Skills
Telecommunications..., COBOL, Cisco Call Manager, Avaya Site..., Fortran, HP Openview, Remedy Ticketing System, AT&T Business Direct, Gw Basic, Basics of Unix, CICS, HTML, Audix, Microsoft Office, NICE Call Recording, Octel, Oracle SQL, PL/1, RPG III, Windows, CA Service Catalog, ITIL Process, JCL, Assembly Language, Google Groups, Lotus Notes, Concur, CA Clarity, Change Management, C++, Outlook
Education
Purdue University Calumet 1990 — 1994
Master's degree, Industrial Management
Purdue University Calumet 1986 — 1989
Bachelor of Science (BS), Management Information Systems, General
Purdue University Calumet 1984 — 1986
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology