Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, Illinois, United States CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas Employees
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas 2014 - Present
Hyder Technologies, Inc 1999 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2011 - 2014
Sears Holdings Corporation 2011 - 2011
Sears Holdings Corporation 2010 - 2011
Lagan Technologies 2008 - 2009
Hostway Corporation 2006 - 2008
Apple Inc. 2005 - 2006
Eastern Illinois University 2002 - 2005
American Red Cross 1998 - 2005
Skills
Training, Training & Development, Technical Training, Distance Learning, Blended Learning, Instructor-led Training, Software Training, Training Delivery, Online Training, Customer Service, Learning Management, Sales, Video Editing, Video Production, Apple Macintosh, Apple OS, Apple Software, Final Cut Studio, Apple Remote Desktop, Adobe Creative Suite, Adobe eLearning Suite, Internet, iPhone, iPhone Support, iPad, Hands-on Training, E-Learning, Employee Training, Captivate, Needs Analysis, Troubleshooting, HTML, Management, Web Design, Visio, Consulting, Software Documentation, ADDIE, Instructional Design, Technical Writing, Process Improvement, Coaching, Leadership, Team Leadership, Team Building, Project Management, Business Analysis, Strategy, Change Management
Education
Eastern Illinois University 2003 — 2005
Masters, Technology
Eastern Illinois University 2003 — 2005
Certificate, Work Performance Improvement
Eastern Illinois University 2001 — 2003
B.A., Journalism
LakeLand College 1999 — 2001
Associates, Liberal Arts
Charleston High School
Master of Technology (M.Tech.)
Tail Sticks Casting February 2015 - Present
Grant Wilfley Casting February 2015 - Present
Joan Philo Casting February 2015 - Present
Ecolab September 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2011 - April 2013
ExxonMobil August 2009 - July 2012
DSC Logistics April 2008 - June 2009
BP 2007 - 2008
BP 2000 - 2008
BP 2004 - 2006
Skills
Management, Analysis, Microsoft Excel, Process Improvement, Leadership, Customer Service, Training, Strategic Planning, Change Management, Budgets, Logistics, Contract Negotiation, Forecasting, Project Management, SAP, Team Building, Microsoft Office, Human Resources, Sales, Business Strategy, Software Documentation, Account Reconciliation, Accounts Payable, Accounting, Acting, Modeling
Education
DePaul University 2006 — 2008
Ginkgo Residential August 2014 - April 2015
Berkshire Property Advisors March 2011 - August 2014
Berkshire Property Advisors December 2007 - March 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2005 - January 2007
Skills
Property Management, Financial Reporting, Account Management, Operating Budgets, Customer Service, Sales, Resident Retention, Marketing, OneSite, Microsoft Office, Leases, Rentals, Fair Housing, Training, Apartments, Social Media Marketing, Direct Marketing, Social Networking, LRO, Customer Retention, Market Analysis, Rent Roll, Section 8, Lease Administration, AMSI, Resident Relations, Blue Moon, Yardi Voyager, Tenant Retention, Lease-ups, MRI Software, Affordable Housing
Education
Pennsylvania State University, The Dickinson School of Law
BS, Marketing & International Business
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2011 - November 2013
Corporate Imaging Concepts, Inc. November 2010 - June 2011
Abt Electronics and Appliances September 2007 - November 2010
DePaul University September 2005 - November 2009
XSport Fitness, Inc March 2005 - August 2007
Skills
SPSS, Marketing, Market Research, Customer Service, PowerPoint, Sales, Strategy, Marketing Strategy, Social Media, Data Analysis, Marketing Communications, Access, Microsoft Excel, Public Speaking, Microsoft Office, Strategic Planning, Microsoft Word, Time Management
Education
DePaul University 2005 — 2009
Bachelor of Science, Marketing
Niles West 2001 — 2005
High school diploma
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - April 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2006 - October 2011
AT&T (formerly SBC) March 2000 - April 2006
Michaels Arts and Crafts January 1999 - February 2000
Edward Jones August 1997 - December 1998
Skills
Recruiting, Talent Acquisition, Temporary Placement, Human Resources, College Recruiting, Applicant Tracking..., Leadership Development, Strategic Planning, Training, Interviews, PeopleSoft, Employee Benefits, Management, Hiring, Sourcing, Leadership, Onboarding, Team Building, New Hire Orientations, Employee Relations, Employee Engagement, Talent Management
Education
Florida Agricultural and Mechanical University
Bachelor of Science (BS), Political Science; Concentration in Public Administration
The University of Dallas
Master of Science (M.S.), Human Resources Management
JPMorgan Chase & Co. June 2015 - Present
BMO Harris Bank 2013 - May 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2011 - 2013
The Maureen and Mike Mansfield Foundation 2009 - 2010
Skills
Financial Analysis, Microsoft Office, PowerPoint, Analysis, Data Analysis, Microsoft Excel, Project Planning, Research, Risk Management, Microsoft Word, Business Analysis, Editing, Leadership, Project Management, Strategic Communications, Management, Analytics, Public Speaking
Education
DePaul University
Master of Science; School, Computational Finance; Business
Gustavus Adolphus College 2005 — 2009
Bachelor of Arts, Economic Analysis; Integrated Liberal Arts Education
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2009 - September 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - March 2009
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2007 - March 2008
Elevate Studios 2006 - 2007
Skills
Health Insurance, Strategic Planning, Healthcare, Marketing, Strategic Partnerships, Product Development
Education
DePaul University 2008 — 2012
MPH, Public Health
University of Illinois at Urbana-Champaign 2001 — 2004
BA, Speech Communication
BlueGrace Logistics - DallasEast February 2015 - Present
Infor January 2014 - September 2015
PeopleAnswers May 2013 - September 2015
Rent-A-Center October 2012 - April 2013
US Air Force Reserve December 2008 - December 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2012 - August 2012
US Army September 1999 - September 2005
Skills
Scheduling, Earned Value Management, PMP, Problem Solving, Operations Management, MS Project, Project Planning, Process Scheduler, SAP HANA, SAP ERP, Project Management, Analysis, DoD, Management, Strategy, Program Management, Leadership, Strategic Planning, Business Process..., Process Improvement, Business Analysis, Integration, Microsoft Project, Six Sigma, Visio
Education
The University of Texas at Dallas 2013 — 2013
Information technology and Management, ERP Systems
Embry-Riddle Aeronautical University 2010 — 2012
Master of Science, Project Management
Embry-Riddle Aeronautical University 2005 — 2010
Bachelor of Science, PROFESSIONAL AERONAUTICS
SAP America
Monitor Liability Managers (a W. R. Berkley Company) September 2013 - Present
Living Image Publishing LLC May 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - January 2013
CT Corporation October 2011 - April 2012
Bankers Life and Casualty June 2011 - July 2011
Saint Xavier University Office of Media Relations October 2010 - January 2011
Skills
Typing, Video Production, Video Editing, Copy Editing, Photoshop, Lotus Notes, Broadcast Pix, Microsoft Office, Data Entry, Proofreading, Apple, iWork, iLife, Community Outreach, Microsoft Excel, Research
Education
Full Sail University 2012 — 2013
Master of Science (M.S.), Internet Marketing
Saint Xavier University 2007 — 2011
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Blue Cross Blue Shield of Illinois January 2001 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1988 - January 2001
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 1985 - October 1988
Skills
Expert in Microsoft..., Microsoft Office, Aspect Call Center..., Cisco Call Manager, Cognos ReportNet, Avaya/Lucent Phone..., Call Center Scheduling, Peer Mentoring, Go to Person, Analytical Skills
Education
Eastern Illinois University 1980 — 1984
Bachelor of Science, Computer Mgt & Administrative Office Mgt
Franklin High School 1976 — 1980
Bachelor of Science, Administrative Office Management
J.P. Morgan June 2013 - Present
Still Dynamics 2008 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2011 - June 2013
Slalom Consulting October 2010 - April 2011
Astellas Pharma October 2010 - April 2011
GATX July 2009 - October 2010
Nicor Gas April 2009 - May 2009
Baxter August 2007 - April 2009
Sylogex.com 2002 - 2008
Accenture February 2007 - August 2007
Skills
Cognos, Data Warehousing, Business Intelligence, Informatica, Data Modeling, DB2, Essbase, Unix, SQL, OLAP, ETL, Data Governance, Erwin, PL/SQL, Microsoft SQL Server, Data Architecture, SDLC, Dashboard, Oracle, Business Analysis, Visio, Data Management, Teradata, SSIS, SSRS, Analytics, Business Requirements, Data Marts, Data Mining, SQL Server, SSAS 2008, Data Integration, Data Quality, Dashboards, .NET, SharePoint, Team Building, Team Management, Analysis Services, Relational Databases, Master Data Management, Data Warehouse..., Dimensional Modeling, Enterprise Architecture, Requirements Gathering
Education
DePaul University 2003 — 2005
Masters, Business Information Technology & Minor in Data Warehousing
DePaul University 1998 — 2002
Bachelors, Computer Information Systems & Minor in E-Commerce
Niles North High School 1994 — 1998
Chicago Transit Authority March 2012 - Present
PrimeSource Healthcare March 2011 - July 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2010 - January 2011
Genesis Fulfillment November 2009 - April 2010
Education
The University of Chicago Booth School of Business 2015 — 2018
Master of Business Administration (M.B.A.)
Hamline University School of Law 2006 — 2009
Juris Doctorate, Law
University of Wisconsin-Madison 2002 — 2006
Bachelor of Arts, Philosophy
Grant Thornton LLP November 2012 - Present
NetWings Corp September 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2011 - October 2012
Shepard Schwartz & Harris LLP January 2011 - April 2011
Center for Economic Progress January 2011 - March 2011
Skills
Tax, Tax Accounting, Accounting, Bilingual, Public Speaking, Tax Research, US GAAP, Microsoft Excel, Financial Statements, Microsoft Office, Time Management, Corporate Tax, Tax Preparation, Finance, Quickbooks, Excel, CCH, Research, FASB, FAS109, Sales Tax, Access, CPA, Tax Compliance, Planning, OneSource, Provision, FIN 48, GoSystems, IRC, Partnership Taxation, Due Diligence, M&A tax, Project Planning, Tax Returns, Income Tax, GAAP
Education
DePaul University 2008 — 2012
Bachelor of Science (B.S.), Accounting, Finance
Uniwersytet Jagielloński w Krakowie 2009 — 2009
Polish Language Certification, International/Global Studies
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - Present
Maricel Cruz Photography June 2009 - Present
Health Care Service Corporation March 2003 - October 2012
zpd+a Architects November 1999 - March 2003
Damato Kapusta & Associates September 1998 - November 1999
Skills
Vendor Management, Microsoft Office, Digital Photography, Photoshop, Photography, Adobe Creative Suite, Weddings, Windows, Team Building, Process Improvement, InDesign, Portrait Photography, Illustrator, Customer Service, Software Documentation, Social Media, Mac, Access, Web Design, Adobe Acrobat, Photographers
Education
Illinois Institute of Art 1997 — 1999
Bachelor of Fine Arts (B.F.A.), Interior Design
HCSC December 2013 - Present
MusicMan-Productions Inc December 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2005 - Present
HCSC October 2005 - December 2013
CNA Insurance November 2001 - October 2005
United Airlines June 1999 - October 2001
Skills
Web Design, User Experience, Web Development, Microsoft Office, Usability, HTML, Social Media Marketing, Customer Service, Data Analysis, Photoshop, Social Media, CSS, XML, Marketing Communications, JavaScript, jQuery, Project Management, New Business Development, Dreamweaver, SQL, Microsoft Excel
Education
DeVry University-Texas 1991 — 1993
Computer Infromation Systems
KTXS News October 2012 - Present
KTXS News July 2008 - Present
KTXS News August 2007 - Present
Dillards April 2007 - October 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2005 - March 2007
Skills
P2, Shooting, Camera, Non-linear Editing, Videography, Technical Direction, Supervisory Skills, Microsoft Office, Photoshop, Typing, Graphic Design, ENPS, Edius, Commercial Dubbing, Broadcast Television
Education
Hardin-Simmons University 2003 — 2007
Computer Science
Messer Caparello, P.A. September 2013 - Present
United States District Court, Middle District of Florida May 2013 - July 2013
The Mills Firm February 2013 - April 2013
Florida Office of Financial Regulation October 2012 - January 2013
Florida Department of Business and Professional Regulation May 2012 - September 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2010 - August 2011
Grant County Prosecutor's Office September 2009 - December 2009
Financial Enhancement Group LLC January 2009 - May 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Public Speaking, Legal Research, Westlaw, Legal Writing, Health Insurance, Anti-Money Laundering, Criminal Justice, Finance, Federal Courts, Social Security Law, Employment Law
Education
Florida State University College of Law 2011 — 2014
Doctor of Law (J.D.)
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2013 - Present
Collin County 2007 - 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2005 - 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2004 - 2005
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2002 - 2004
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2000 - 2002
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 1999 - 2000
United Wisconsin - Blue Cross Blue Sheild 1997 - 1999
KeyTronicEMS 1996 - 1997
KeyTronicEMS 1995 - 1996
Skills
IT Management, ITIL, IT Strategy, IT Service Management, IT Transformation, IT Solutions, Vendor Management, Data Center, Call Center, Scrum, Agile Methodologies, Network Architecture, Business Analysis, Information Technology..., Integration, Process Improvement, IT Operations
Education
Eastern Washington University 1990 — 1993
Bachelor of Arts (B.A.), Management Information Systems with Operations Management minor
Efinancial October 2012 - Present
Western & Southern Financial Group August 2011 - August 2013
Unum July 2007 - July 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2004 - January 2005
Skills
Employee Benefits, Customer Service, Health Savings Accounts, Outlook, Account Management, Workshop Facilitation, Disability Insurance, Marketing, Recruiting, PowerPoint, Flexible Spending..., Training, Cold Calling
Education
IT Career Lab 2015 — 2015
IT Networking, Profecient
DeVry University-Illinois 1999 — 2003
Bachelor of Applied Science (B.A.Sc.), Business
US Armor School - Ft. Knox, KY 1989 — 1992
Cavalry Scout
Lane Tech
Health Care Services Corporation January 2014 - Present
Health Care Services Corporation September 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - September 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2008 - September 2010
Make A Difference 2001 - 2010
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2000 - March 2006
Skills
Systems Analysis, Program Management, Healthcare, Leadership, Process Improvement, Problem Solving, Streamlining Process, Operating Budgets, Metrics Reporting, Goal Setting, Forecasting, Cultural Transformation, Full SDLC, PMP, Team Leadership, Disaster Recovery, Management, Access, Business Analysis, Call Centers, Integration, Data Analysis, Software Project..., Business Process..., Healthcare Information..., Team Building, Agile Methodologies, Training, Data Warehousing, Analysis, Employee Benefits, Governance, Budgets, Strategy, Project Delivery
Education
AHIP MMD Program, Perkins Leadership Award Recipient 2011 — 2012
Fellow Graduate, American Health Insurance Plan (AHIP) Minority Management Development Program
Keller Graduate School of Management of DeVry University 2007 — 2009
Graduate Certificate, Health Services Administration
Keller Graduate School of Management of DeVry University 2006 — 2008
Master of Business Administration (MBA), Business Administration and Management, General
DeVry University 1990 — 1993
Bachelor, Computer Information System
DeVry University 1990 — 1993
Bachelor's degree, Computer Information Systems
Kenwood Academy 1981 — 1985
High School Diploma
Presence Health February 2013 - Present
Resurrection Health Care October 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2007 - April 2010
Lawndale Christian Health Center August 2005 - February 2007
Elmhurst Memorial Healthcare May 2002 - July 2006
Skills
EMR, Epic Systems
Education
DePaul University 2007 — 2010
Master of Science (MS), Information Technology
University of Illinois at Chicago 2001 — 2005
Bachelor of Science (BS), Health Information/Medical Records Technology/Technician
AT&T June 2013 - Present
DePaul University April 2013 - July 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - August 2012
Skills
Web Development, OS X, Photoshop, Flash, HTML, Microsoft Office, Ruby on Rails, Python, Maya, C++, Illustrator, Mac OS X, Windows 7, JavaScript, Computer Graphics, Microsoft Visual Studio..., Blender, InDesign, After Effects, CSS, Java, ActionScript, Flex, Cassandra, JUnit, Eclipse, Git, Linux
Education
DePaul University 2009 — 2013
Bachelor of Science, Computer Graphics and Motion Technology
Louisville Collegiate School 1997 — 2009
High School
Healthways October 2012 - Present
Healthways May 2010 - October 2012
Healthways March 2008 - May 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2003 - November 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2001 - June 2003
Skills
Managed Care, Healthcare, Healthcare Industry, Medicare, Marketing Communications, Strategic Planning, Cross-functional Team..., Marketing Strategy, Direct Marketing, Corporate Communications, Account Management, Marketing, Fitness, Management, Strategy, Product Launch, Integrated Marketing, Leadership, Email Marketing, Strategic Partnerships, Product Marketing, Market Research
Education
Elmhurst College
BS, Communications
Blue Cross Blue Shield Association October 2013 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2012 - May 2013
CME Group January 2011 - January 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2010 - December 2010
Integrys Energy Services May 2007 - October 2010
Fujitsu 2007 - 2010
Sears Holdings Corporation July 2006 - February 2007
HSBC Bank USA December 2003 - July 2006
IBM Global Services October 2003 - December 2003
Hydro One December 2001 - September 2003
Skills
Google App Engine, SQR, PeopleSoft, XML Publisher, PeopleCode, Data Conversion, Payroll, Integration, PeopleTools, Consulting, Financials, Informatica, Interfaces, Production Support, Requirements Gathering, SDLC
Education
Gulbarga University 1987 — 1991
BS in Engineering, Electronics and Communication
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - Present
BMO Harris Bank 2004 - 2006
Skills
Insurance, Health Insurance, Customer Service, Strategic Planning, Access, Analysis, Business Analysis, Event Planning, Leadership, Management, Microsoft Excel, Microsoft Office, Outlook, Process Improvement, Program Management, Project Management, Team Building, Training
Education
Keller Graduate School of Management of DeVry University 2009 — 2012
Master of Business Administration (MBA), Marketing
DePaul University 2005 — 2008
Bachelor of Business Administration (B.B.A.)
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2009 - January 2011
Hollister Incorporated January 2008 - January 2009
Illinois Institute of Technology September 2007 - January 2008
Discover Financial Services May 1986 - September 2007
American National Bank & Trust Company of Chicago December 1981 - May 1986
Skills
PeopleSoft, SAP, Corporate Wellness, Benefits, Employee Benefits, Deferred Compensation, HRIS, Human Resources, Strategy, Employee Relations, Interviews, Talent Acquisition, Leadership, Benefits Administration, Employee Wellness, Management, Corporations, Talent Management, Strategic Planning, Leadership Development, Performance Management, Global Compensation, Training
Education
Harvard University Graduate School of Education 2003 — 2003
Strategic HR Development
Loyola University Chicago 1991 — 1994
MS, Human Resources Industrial Relations
DePaul Universtiy 1984 — 1989
BS, Human Resources Management
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2015 - Present
UnitedHealth Group December 2014 - May 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2004 - October 2014
CNA Financial September 2002 - September 2004
Compuware October 1998 - September 2002
iGate Mastech July 1997 - September 1998
Tata Consultancy Services February 1996 - June 1997
Skills
Solution Architecture, SOA, Architectures, Business Process, Enterprise Software, Vendor Management, Enterprise Architecture, Spring, XML, Java Enterprise Edition, Testing, Software Engineering, Data Warehousing, LDAP, Requirements Analysis, Business Analysis, SQL, Security, Rules Engines, Leadership, Architecture, Analysis, Identity Management, Software Project..., SDLC, IT Strategy, ITIL, Performance Tuning, Consulting, Business Process Design, EAI, Program Management
Education
DePaul University 1999 — 2002
Master of Science in Information Systems, Computer Software Engineering
College of Engineering , Guindy, Anna Univerity - Chennai 1994 — 1996
Master of Engineering, Mechanical Engineering - Thermal Engineering
University of Madras 1990 — 1994
Bachelor Of Engineering, Mechanical Engineering
Sri Ramakrishna Saradha Higher Secondary School, Salem , India 1988 — 1990
HSC, Maths, Science
Saggezza March 2013 - Present
1World Sync August 2012 - March 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2012 - June 2012
Alcatel-Lucent May 2011 - October 2011
Coventry Health Care November 2010 - March 2011
Wells Fargo Bank November 2009 - November 2010
Cognizant Technology Solutions 2006 - March 2009
AT&T 2006 - 2009
Manpower March 2005 - November 2006
Batuta Inc. November 2004 - March 2005
Skills
Testing, Software Project..., SDLC, Requirements Analysis, Vendor Management, PMP, Agile Methodologies, Integration, Project Management, Visio, Telecommunications, Software Development, Process Improvement, Leadership, User Acceptance Testing, Management, Test Planning, Business Analysis, Quality Assurance, Software Documentation, System Testing, Team Management, IT Strategy, Quality Center, Project Planning, Analysis, Agile Project Management
Education
Sonawala
Sonawala
Sonawala
Northwestern University
MS, EE and Computer Science
DeVry University 1983 — 1985
BSEET, Electrical and Electronics Engineering
Gujarat University 1977 — 1979
MSc, Physics
NorthShore University HealthSystem July 2009 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2006 - February 2007
Ernst & Young, LLP November 2001 - February 2006
European Commission May 1999 - October 1999
Skills
Bilingual in Spanish...., Internal Controls, SOX, Audit, Internal Audit, COSO, Auditing, US GAAP, CPA, Sarbanes-Oxley, Sarbanes-Oxley Act, Variance Analysis, Finance, Financial Analysis, Accounting, Financial Reporting, Managerial Finance
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1999 — 2001
Master of Science (M.S.), Accounting
European University of Madrid
Bachelor of Science (BS), Business Administration and Management, General
Daugherty Business Solutions August 2014 - Present
Healthcare Service Corporation April 2006 - August 2014
Health Care Service Corporation August 2002 - April 2006
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1998 - August 2002
Skills
Process Improvement, Visio, Health Insurance, Business Analysis, Program Management, Budgets, Customer Service, Project Management, Employee Benefits, Requirements Gathering, Leadership, Analysis, Vendor Management, SDLC, Healthcare, Microsoft Excel, Access, PMO, HIPAA, Quality Assurance, Troubleshooting, Continuous Improvement, Research, Pharmaceutical Industry, Clarity, Outlook
Education
University of Phoenix 2011 — 2012
MBA, Business Administration and Management, General
Eastern Illinois University 2004 — 2006
BS, Psychology
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2007 - Present
Connecture August 2005 - July 2007
AppLogics Inc January 2005 - July 2005
Skills
Java, JavaScript, Sun Certified Java..., J2EE Application..., Web Development, WebSphere Application..., WebSphere Process Server, JSP, JUnit, JDBC, DB2, Front-end, SQL, UML, Problem Solving, Self-motivated Team..., XML, Servlets, JNDI, xml bean, Struts, EJB, MDB, JMS, WebSphere MQ, Hibernate, JPA, MVC, HTML, Weblogic, JBoss Application Server, JavaBeans, RAD, Eclipse, Maven, WebWorks, Jasper Reports, iReport, iText, Interpersonal..., Mentoring New Hires, Spring, JavaMail, BPEL, SDLC, Object Oriented Design, Requirements Gathering, Software Development, Software Installation, Software Design
Education
DeVry University-Illinois 2001 — 2004
Bachelors of Computer Engineering Technology, Computer Engineering, 3.88
Maharshi Dayanand University 1998 — 2000
Bachelor of Science (B.S.), Electrical Engineering Technologies/Technicians
Hermann Gmeiner School 1986 — 1998
High School, Engineering
ARE Companies March 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2005 - May 2008
Oakwood Worldwide October 2004 - October 2005
Education
Eastern Illinois University 1986 — 2011
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2010 - October 2013
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2007 - December 2009
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2002 - February 2007
Skills
Insurance, Health Insurance, Claim, Process Improvement, Claims Management, Call Centers, General Insurance, Business Analysis, Employee Benefits, Change Management, Operational Intelligence, Business Engineering, Relational Databases, SQL, Thought Leadership, Innovation, Microsoft Excel, Data Analysis, Leadership
Education
DePaul University
Bachelor of Science (BS), Music Technology
DePaul University
Master's degree, Computer Science
REFORMADO PHOTOGRAPHY January 2005 - Present
Accenture October 2014 - Present
Clarity Partners, LLC November 2007 - October 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2005 - November 2007
CVS/CAREMARK, INC April 2002 - November 2005
INNOVATIVE SYSTEMS GROUP, INC April 1998 - April 2002
Arthur Anderson Worldwide August 1995 - April 1998
Skills
DB2, COBOL, JCL, SDLC, CICS, SQL, Mainframe, VSAM, QMF, Websphere, Program Management, Quality Assurance, Production Support, TSO, ISPF, MVS, Business Analysis, Requirements Analysis, Project Management, Testing, Analysis, Managing Database, Data Management, SPUFI
Education
DePaul University 1995 — 1995
Certification, Computer Programming
Northeastern Illinois University 1988 — 1992
Bachelor of Arts (B.A.), Mathematics and Computer Science, G.P.A. 3.0/4.0
Northeastern Illinois University 1988 — 1992
Bachelor of Arts, Mathematics
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Aflac January 2013 - January 2015
Central Illinois Association of Health Underwriters July 2013 - July 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - December 2012
Blue Cross/Blue Shield of Illinois June 2010 - July 2012
American Community Mutual Insurance Company August 2007 - October 2009
Unicare/Healthlink 1997 - 2007
RLI 1984 - 1992
Skills
Strategic Planning, Sales, Management, Budgets, Marketing, Forecasting, Health Insurance, Insurance, Employee Benefits, Managed Care, Medicare, Claim, Healthcare, HIPAA, COBRA, Sales Operations, Term Life Insurance, Recruiting, Selling, Life Insurance, Account Management, Brokers, Long-term Care, Health Savings Accounts, Health Care Reform, Direct Sales, Competitive Analysis, Analysis
Education
Illinois State University
Aon Trust Company November 2014 - Present
Benedictine University September 2012 - Present
Fiserv March 2014 - November 2014
Urban Partnership Bank December 2012 - March 2014
Hallmark Services Corporation June 2011 - November 2012
CAEL 2010 - 2012
ChildServ 2009 - 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2009 - June 2011
BMO Harris Bank April 2006 - August 2009
LaSalle Bank April 2001 - April 2006
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration (M.B.A.), Finance, General
Loyola University of Chicago
Bachelor of Business Administration (B.B.A.), Accounting
BMK Solutions LLC October 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2011 - August 2011
Sedgebrook December 2006 - May 2010
DePaul University September 2009 - December 2009
Skills
Java, Microsoft Office, Visio, Visual Basic, Project Management, Outlook, Access, HTML, TCP/IP, LAN-WAN, Microsoft SQL Server, .NET, Active Directory, ERP, SAP, POS, SQL, TextPad, Microsoft Excel, Microsoft Word, PowerPoint, OS X, Windows 7
Education
DePaul University 2008 — 2012
BS, Information Systems
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2007 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2001 - August 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2001 - November 2002
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2000 - August 2001
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 1997 - December 1999
Skills
Claim, Insurance, Claims Management, Health Insurance, HIPAA, Provider Relations, Medical Terminology, Claim Investigation, Claims Handling, Microsoft Excel
Education
DeVry University-Texas
Technology Management, 3.5
Texas State Technical College-West Texas 1996 — 1997
Certificate, Medical Insurance Coding Specialist/Coder, 4.0
Nielsen September 2013 - Present
AgileTec Solutions 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - November 2012
Capgemini January 2011 - November 2011
Symphony IRI Group 2004 - October 2010
Sears, Roebuck and Co. 2003 - 2004
Symphony IRI Group 2001 - 2003
Business Logic Corporation 2000 - 2001
Deloitte & Touche Tax Technologies 1997 - 2000
Skills
Business Intelligence, Analytics, SDLC, Data Warehousing, Business Analysis, Program Management, Project Management, Software Development, Start-ups, Business Process, Business Development, Change Management, Enterprise Architecture, Strategy, Product Management
Education
DePaul University 1993 — 1997
Bachelor of Science, Accounting and Finance
Global Response June 2013 - Present
The Ahlbum Insurance Group June 2013 - June 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - February 2013
Boston Market February 1996 - March 2012
Skills
Training, Time Management, Employee Relations, Customer Service, Sales, Team Building, Customer Relations, Management, Analytical, Personal Development, Accountability, Performance Management, Hospitality, Leadership, Budgeting, Analytical Skills, Selling, Customer Satisfaction
Education
Florida State University 1996 — 1998
Accounting
Teacher Retirement System of Texas July 2014 - Present
Teacher Retirement System of Texas October 2010 - July 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2006 - September 2010
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2002 - October 2006
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2000 - September 2002
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 1999 - September 2000
Skills
Insurance, Medicare, Health Insurance, Healthcare, Process Improvement, Healthcare Information..., Healthcare Management, Managed Care, Change Management, Project Management, Leadership, Customer Service, Program Management, Team Building, Training, Management, Strategic Planning, Analysis, Microsoft Office, Microsoft Excel
Education
Hardin-Simmons University 1995 — 1997
Undergrad, Registered Nursing/Registered Nurse
Patty Hanks Shelton School of Nursin 1995 — 1997
Associate's, Registered Nursing/Registered Nurse
Texas Tech University 1993 — 1995
Undergrad, Occupational Therapy
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - March 2014
Cannon Design March 2011 - June 2011
Pampa Regional Medical Center July 2008 - March 2011
Peacehealth St. Joseph Hospital January 2008 - April 2008
Southern Virginia Regional Medical Center (CHS Facility) February 2007 - November 2007
Eastern New Mexico Medical Center (CHS Facility) October 2004 - February 2007
Condell Medical Center July 2000 - October 2004
Advocate Illinois Masonic Medical Center July 1996 - July 2000
Advocate Illinois Masonic Medical Center January 1997 - January 2000
American Healthcare Institute May 1996 - August 1999
Skills
Customer Relations, Contract Negotiations, Hospitals, Program Implementation, Clinical, Critical Care, Case Management, Business Strategy, Case Managment, Utilization Management, Clinical Research, Contract Negotiation, Healthcare Consulting, Healthcare Management, ICU, JCAHO, Physicians, Healthcare, Customer Service, Nursing, Patient Safety, Performance Improvement, Strategic Planning, Team Building
Education
Saint Xavier University 1992 — 1995
MSN, Nursing Administration
Elmhurst College 1987 — 1989
BSN, Nursing
Elmhurst College 1979 — 1982
BS, Psychology
Solving IT March 1992 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1987 - April 2014
Quaker Oats 1996 - 1997
Northern Trust 1994 - 1996
Bridgestone/Firestone Inc. October 1989 - October 1991
Northwestern University 1988 - 1989
Continental Bank 1985 - 1987
Skills
Data Warehousing, J2EE, Databases, DB2, Problem Solving, Quality Assurance, COBOL, Business Intelligence, Business Analysis, SQL Server, SQL, ETL, PowerBuilder, Agile Methodologies, Architecture, Data Modeling, Database Administration, Enterprise Architecture, IT Management, IT Strategy, ITIL, Architectures, C#, Integration, Java, Java Enterprise Edition, Microsoft SQL Server, Oracle, Project Management, Requirements Analysis, Requirements Gathering, SDLC, Software Development, Software Engineering, Software Project..., Systems Analysis, Visio
Education
The University of Chicago Booth School of Business 2008 — 2008
Hamilton College 1980 — 1984
BA, Mathematics, Psychology
Greenwich High School 1976 — 1980
Diploma
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - April 2015
Health Care Service Corporation June 2009 - March 2012
Health Care Service Corporation August 2008 - June 2009
Health Care Service Corporation June 2005 - August 2008
West Monroe Partners September 2003 - June 2005
Bowne Business Solutions July 2002 - September 2003
Vail Resorts December 2001 - April 2002
Arthur Andersen October 1999 - December 2001
Skills
Training, Project Management, Finance, Process Redesign, SDLC, Business Analysis, Business Process..., Process Improvement, PMO, IT Strategy, Vendor Management, Project Portfolio..., Program Management, Enterprise Architecture, Requirements Gathering, Visio, Disaster Recovery, Business Process, Resource Management
Education
Drake University 1995 — 1999
BS of BA, Information Systems
Homestead High School 1991 — 1995
High School
Blue Shield of California June 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - June 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2009 - November 2012
Discover Financial Services October 2006 - October 2008
Morgan Stanley September 2005 - October 2006
Skills
SAS, Fraud, SQL, Data Mining, Credit Cards, Data Analysis, Financial Services, Business Requirements, Testing, Training, Teradata, Security, Data Modeling, Databases, Process Improvement, Data Warehousing, Insurance
Education
DePaul University 2004 — 2006
MA, Economics
Eckerd College 2000 — 2004
BS, Chemistry
The International School of Kuala Lumpur 1999 — 2000
Taipei American School 1996 — 1999
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2011 - Present
AT&T May 2010 - August 2010
Home Depot May 2008 - August 2008
Dominicks August 2005 - August 2007
Skills
Customer Service, Time Management, Teamwork, Visio, Lotus Notes, Customer Satisfaction, Outlook, Requirements Gathering, Computer Hardware, Software Documentation, Troubleshooting, Networking
Education
Illinois State University 2007 — 2011
Bachelor of Science, Information Systems Analyst
Illinois State University 2007 — 2011
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
American Marketing Association October 2014 - Present
Cappex.com May 2013 - August 2014
Alzheimer's Association August 2012 - May 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - August 2012
Edelman March 2010 - July 2011
Allscripts December 2008 - March 2010
FTD.com April 2007 - December 2008
BMO Harris Bank September 2002 - July 2006
BMO Harris Bank June 2000 - September 2002
BMO Harris Bank January 1999 - June 2000
Skills
Access, Microsoft SQL Server, Microsoft Excel, Analytics, PeopleSoft, Business Intelligence, Business Analysis, Visio, Process Improvement, Analysis, SDLC, Software Documentation, Leadership, SQL, Databases, Strategy, Management, Data Warehousing, Testing, Budgets, Vendor Management, Data Analysis, Enterprise Software, Training, ERP, Project Management, Business Process
Education
Elmhurst College 2002 — 2006
Bachelor of Science Degree, Business Administration
SetFoucs LLC 2012 — 2012
Business Intelligence Master's Program, SQL Server Classes
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2012 - September 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - July 2012
NSA Media February 2006 - February 2008
Skills
Customer Service, Marketing, PowerPoint, Microsoft Excel, Microsoft Office, Employee Relations, Public Relations, Marketing Strategy, Microsoft Word, Account Management, Insurance
Education
Keller Graduate School of Management of DeVry University
Master's Degree, Public Administration in Healthcare Management
Northern Illinois University 2001 — 2004
Bachelor of Arts, Communication Studies
Elgin Community College 1999 — 2001
Associate of Arts (A.A.), General Studies
Akorn, Inc 2013 - Present
Decatur Memorial Hospital September 2013 - January 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2008 - September 2013
Robert Morris University, Chicago, IL July 2011 - February 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2004 - January 2008
Marketing Alternatives, Inc March 2003 - July 2004
AT&T December 2000 - March 2003
APAC Customer Service March 2000 - November 2000
APAC Customer Services June 1997 - September 1998
Skills
Computer Hardware, OSPF, Windows Server, LAN/WAN, EIGRP, Windows Server 2008, Windows, Linux, RIP, Contract Negotiation, Contract Management, Customer Service, Computer Security, Computer Service, Databases, SQL, Debt Recovery, Assets Recovery, Supervisory Skills, CentOS, Call Center, Cisco IOS, Cisco, Access, Excel, Outsourcing Management, Word, Network Administration, Network Design, Network Security, Health Insurance, HIPAA, Direct Sales, Active Directory, DNS, MySQL, WAN, Troubleshooting, Operating Systems, Security, System Administration, XP, Hardware, Documentation, Routers, VMware, Microsoft Office, Problem Solving, TCP/IP, Desktop Support
Education
DeVry University 2014 — 2016
Bachelor of Science (B.S.), Computer Information Systems Database Management
Robert Morris University 2010 — 2011
Associates of Applied Science, Computer Science - Networking
Health Care Service Corporation January 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2009 - January 2015
Health Care Service Corporation 1995 - 2009
Skills
SDLC, Health Insurance, HIPAA, Visio, Requirements Gathering, Business Analysis, Process Improvement, IT Strategy, Healthcare Information..., Business Process..., Project Management, Vendor Management, Program Management, Management, Business Intelligence, Leadership
Education
Eastern Illinois University 1985 — 1989
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2007 - 2012
Bank of America July 2000 - February 2007
AT&T April 1999 - June 2000
Aon Hewitt November 1992 - April 1999
Skills
Java Enterprise Edition, Spring, JMS, SQL, Hibernate, Struts, Java, Web Services, HTML, Objective-C, Interface Builder, Maven, CXF, WS-Trust, SAML, Eclipse, IntelliJ IDEA, Agile Methodologies, Web Applications, Oracle, Software Design, Microsoft SQL Server, OOP, Scrum, SOAP, Software Development, SDLC, PL/SQL, Requirements Analysis, Enterprise Architecture, JSP, Architecture, AJAX, Ant, jQuery, JavaScript, Weblogic, Design Patterns, Software Project..., MySQL, Sybase, Unix, JUnit, SOA, Unix Shell Scripting, Websphere, Perl, XML, Solution Architecture
Education
DePaul 1987 — 1991
Bachelor of Science, Computer and Information Sciences, General
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1999 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1997 - June 1999
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1995 - July 1997
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 1993 - July 1995
First Midwest Bank May 1992 - June 1993
Skills
General Ledger, Accounts Receivable, SOX, Insurance, Accounting
Education
Dominican University 1988 — 1992
Bachelor of Arts Degree, Accounting
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - August 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2008 - September 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2006 - September 2008
University of Illinois at Urbana-Champaign August 2004 - May 2006
Rush University Medical Center May 2005 - September 2005
Skills
Qualitative Research, Quantitative Research, Primary Research, Statistical Modeling, Client Segmentation, Research Design, Customer Satisfaction, Customer Loyalty, Brand Awareness, Marketing Strategy, Product Development, SPSS, SAS, Secondary Research, Competitive Intelligence, Product Strategy, Market Research, Segmentation, Predictive Modeling, Strategy, Analytics, Marketing Research, Customer Insight, Data Analysis
Education
University of Illinois at Urbana-Champaign 2004 — 2006
MS, Statistics
DePaul University 2000 — 2004
BS, Secondary Mathematics
Slalom Consulting October 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - October 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - September 2012
Rasmussen College, Inc. December 2009 - October 2011
Capital H Group November 2008 - October 2009
Harris Interactive February 2008 - September 2008
Baker Knapp & Tubbs/Kohler Co. April 2006 - July 2007
Skills
Training & Development, Talent Management, Competency Model..., Talent Assessment, Workforce Planning, Workforce Management, Workforce Development, Talent Selection, Talent Identification, Talent Development, Succession Planning, Performance Management, Thought Leadership, Situational Leadership, Leadership Development, Psychometric Assessment, Organizational..., Recruiting, Interviews, Personnel Management, Human Resources, Leadership, Onboarding, Talent Acquisition, Training, Organizational...
Education
Rochester Institute of Technology 2007 — 2008
M.S., Human Resource Development
The Chicago School of Professional Psychology 2006 — 2007
N/A, Forensic Psychology
Florida State University 2003 — 2005
B.A., Psychology/Criminology
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2015 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - March 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - November 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - December 2010
Southern Illinois University August 2005 - December 2007
Southern Illinois University August 2003 - May 2005
Skills
Instructional Design, Change Management, Writing, Editing, Task Analysis, Project Management, Strategic Planning, Communication, Team Leadership, Evaluation, Analysis, Event Planning, Community Outreach, Building Relationships, Performance Improvement, Public Speaking, E-Learning, Leadership Development, Captivate, Learning Management..., Internal Communications, Leadership, Training, Blended Learning, ADDIE, Project Planning, Organizational..., Career Development, SnagIt, Learning Management, Organizational...
Education
Southern Illinois University, Carbondale
Master of Business Administration (MBA)
Grenoble Ecole de Management - Grenoble Graduate School of Business
Management Certificate, Design Management
Southern Illinois University, Carbondale
MS.Ed, Curriculum & Instruction--Instructional Design
Southern Illinois University, Carbondale
BS, English, Summa Cum Laude
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - Present
Health Care Service Corp July 2006 - September 2011
The Appraisal Institute April 2004 - April 2006
Advocate Health Care 1991 - 2002
Skills
CA Clarity PPM, Project Management..., CA Clarity, Project Management, Training, Project Portfolio..., Management, PMO, Healthcare, Visio, Vendor Management, SDLC, Clarity, MS Project, PMP, Requirements Gathering, Project Planning, Business Analysis, Disaster Recovery, Information Technology, Process Improvement, SharePoint, Program Management, Software Project..., Business Process..., IT Strategy, Requirements Analysis, Software Documentation, Systems Analysis, Business Intelligence, Resource Management, Business Requirements, Business Process
Education
DePaul University 1974 — 1976
MBA, Information Systems Management
DePaul University - Charles H. Kellstadt Graduate School of Business 1967 — 1976
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas April 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - April 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2002 - September 2008
Allstate Insurance Company 1998 - 2002
Skills
Training, Human Resources, Coaching, Leadership, Public Speaking, Analysis, Process Improvement, Management Consulting, Supervision, Event Planning, Internal Audit, Oral and Written..., Budgets, Diversity, Facilitation and..., Training Logistics, Computer Skills..., International Experience, Analysis/Reporting, Budgeting, Staff Scheduling, HU
Education
DePaul University
MA, Communication
The University of Kansas
BS, BA, Business, Spanish, Communications
University of Phoenix March 2011 - December 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - April 2014
Tata Consultancy Services 2014 - 2014
Project Management Institute April 2012 - June 2012
PMI Chicagoland July 2010 - June 2012
Compuware October 2010 - June 2011
Taproot Foundation June 2008 - May 2011
PMI Chicagoland Chapter June 2009 - July 2010
Healthation 2009 - 2009
Thirdwave, LLC 2008 - 2008
Skills
PMP, SDLC, Project Management, SharePoint, Vendor Management, MS Project, Cross-functional Team..., PMO, Program Management, Leadership, ITIL, Business Analysis, Project Portfolio..., Process Improvement, Strategy, Consulting, Microsoft Project, Agile Project Management, Risk Management, Training, Information Technology, Team Building, Oracle, Access, Databases, Project Planning, Testing, Enterprise Software, Software Development, Scrum, Visio, Project Status Reporting, Business Process..., Resource Management, Networking, PeopleSoft, Software Project..., Six Sigma, ITSM, Documentum, Project Estimating, Project Forecasting, Project Server, JIRA, University Teaching, Agile Methodologies, Agile Scaled Framework
Education
DePaul University 2005 — 2007
MSc, Business Information Technology
DePaul University 1998 — 2002
BSC, Management Information Systems
Proviso West High School
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas Provider Network ConsultantBlue Cross and Blue Shield of IllinoisMay 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - May 2014
Accreditaiton Association for Ambulatory Healthcare, Inc. June 2007 - May 2012
American Medical Association September 2003 - June 2007
Skills
MRI, Medicare, Management, Healthcare, Managed Care, Project Management, Training, Account Management, Policy, Medicaid, Health Insurance, Employee Benefits, Insurance, Contract Negotiation, Nonprofits, Team Building, Health Policy, Strategic Planning, Public Health, Strategy, Physicians, Research, Marketing, Budgets, Healthcare Management, HIPAA, Public Speaking, Process Improvement, Healthcare Consulting, Healthcare Information..., Healthcare Industry, Community Outreach, Leadership, Program Management, Quality Improvement, Data Analysis, EHR, Access, Revenue Cycle
Education
DePaul University
Health Law and Policy
Eastern Illinois University
BA, Communications
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2010 - February 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2008 - March 2010
Aetna, Inc October 2005 - March 2008
Euclid Managers August 2005 - October 2005
Skills
Contract Negotiation, Data Analysis, Healthcare, Italian, Strategic Planning, Problem Solving, Marketing Strategy, Employee Benefits, Account Management, Business Strategy, Customer Service, Sales
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2015 — 2018
Master of Business Administration (MBA)
University of Illinois at Urbana-Champaign 2001 — 2005
Bachelor of Science (BS), Economics
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2013 - February 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - June 2013
Dearborn National - Fort Dearborn Life Insurance Company April 2010 - October 2011
Health Care Service Corporation April 2007 - April 2010
Health Care Service Corporation December 2005 - April 2007
Blue Cross and Blue Shield Association June 2000 - December 2005
Health Care Service Corporation March 1999 - June 2000
Health Care Service Corporation April 1995 - March 1999
Health Care Service Corporation October 1992 - April 1995
Skills
Insurance, Process Improvement, Risk Management, Contract Negotiation, Health Insurance, Strategic Planning, Project Management, Healthcare, Business Process..., Corporate Governance, Life Insurance, Enterprise Risk..., Auditing, Sarbanes-Oxley, Team Building, Coaching, Financial Risk, Term Life Insurance
Education
Loyola University Chicago 2012 — 2016
Master of Laws (LL.M.), Heath Care Law and Policy
The John Marshall Law School 2000 — 2004
J.D., General Studies
DePaul University 1994 — 1998
Master of Science, Applied Mathematics - Actuarial Concentration
Northern Illinois University 1988 — 1992
Bachelor of Science, Finance
Broadcast Music, Inc. (BMI) March 2014 - Present
EmblemHealth November 2013 - March 2014
Cigna November 2011 - October 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2009 - November 2011
Bank of America April 2009 - November 2009
Michaels Stores, Inc. October 2006 - April 2009
McKesson June 2006 - October 2006
Harvard Pilgrim Health Care May 2005 - June 2006
Skills
Datastage, Data Warehousing, Teradata, ETL, Data Modeling, Data Integration, DB2, Data Warehouse..., Informatica, Oracle, SDLC, Business Intelligence, Data Quality, Data Governance, Cognos
Education
Illinois Institute of Technology 2002 — 2003
M.S, Chemical Engineering
D.V.R college of Engineering, Hyd,India 1997 — 2001
B.Tech, Chemical Engineering
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - Present
Walgreens March 2011 - June 2012
Calamos Investments July 2008 - March 2011
JP Morgan Chase February 2005 - July 2008
Skills
Portfolio Management, Forecasting, Mergers, Financial Modeling, Economics, Financial Analysis, Valuation, Asset Managment, Strategic Financial..., Financial Risk, Bloomberg, Capital Markets, Credit Analysis, Analytics, Strategic Planning, Treasury, Financial Statement..., Fixed Income, Mergers
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2005 — 2008
MS, Finance
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2012 - Present
NRI Laboratories, Inc. August 2011 - September 2012
Neohapsis, Inc. June 2003 - August 2007
Neohapsis Inc. April 2000 - June 2003
Education
DePaul University 2007 — 2010
MS in Information Systems Security, Information Systems Security
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2006 - Present
Insurance Auto Auctions January 2004 - October 2006
CME Group June 1999 - January 2004
CME Group April 1998 - June 1999
Skills
Certified Public..., Certified Management..., CMA, Accounting, Financial Reporting, Variance Analysis, CPA
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1992 — 1995
Master of Business Administration (M.B.A.), Finance, General
St. Ambrose University 1981 — 1986
Bachelor of Arts (BA), Accounting
Fitch Ratings January 2013 - Present
Discover Financial Services July 2012 - December 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2010 - June 2012
MasterCard August 2007 - September 2010
Genworth Financial July 2006 - August 2007
Cleversafe January 2006 - July 2006
Siemens June 2005 - December 2005
CT TyMetrix December 2004 - May 2005
Blazenet June 2002 - December 2003
Skills
SDLC, Business Analysis, Agile Methodologies, Requirements Analysis, Software Project..., SQL, Quality Assurance, Software Quality..., Process Improvement, Requirements Gathering, Project Management, Vendor Management, Management, Enterprise Software, Testing, Software Development
Education
Illinois Institute of Technology 2004 — 2006
2006, Computer Science
Gujarat University 1998 — 2003
Master of Science (MSc), Information Technology
Gujarat University
Bachelor of Science (BSc), Information Technology
Seasons Hospice & Palliative Care December 2011 - Present
UnitedHealthcare September 2005 - December 2011
Blue Cross and Blue Shield Association August 2003 - September 2005
Blue Cross and Blue Shield Association April 2000 - August 2003
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1999 - April 2000
AIM Specialty Health April 1997 - March 1999
Skills
Managed Care, Healthcare, Contract Negotiation, Contract Negotiations, Networking, Provider Relations, Medicaid, Medicare, Healthcare Management, Network Development, Home Care, Hospitals, HIPAA, Utilization Management, Physician Relations, Health Insurance, Credentialing, Leadership, HMO, Healthcare Industry, Healthcare Consulting, Medicaid Managed Care, Process Improvement, Health Policy
Education
Trident University International 2013 — 2015
MSHA, Health/Health Care Administration/Management
DePaul University
Bachelor of Liberal Arts, Healthcare Management
Allstate November 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - November 2012
Kellogg's June 2011 - September 2011
Park Ridge Recreation And Park District June 2010 - June 2011
Skills
Security, Network Security, Information Security..., Vulnerability Assessment, Information Security..., Penetration Testing, Security Audits, CCNA, Vulnerability Management, Security Awareness, Vulnerability Scanning, Security Assessments, Ethical Hacking, Information Assurance, IDS, Nessus, Computer Security, Cyber Security, Computer Forensics, Intrusion Detection, IPS, IT Audit, Encryption, Active Directory, Firewalls, Risk Assessment, TCP/IP, HIPAA, Cryptography, Bluecoat, Antivirus, Security Policy, Security Operations, Physical Security, VPN, Access Control, Malware Analysis, ArcSight, SIEM, Sourcefire, Nmap, Checkpoint, EnCase, Wireshark, PCI DSS, Information Security, Security Architecture..., CISSP, Application Security, ISO 27001
Education
DePaul University 2009 — 2011
Bachelor, Science Information Assurance and Security Engineering
MMC 20/20 May 1999 - March 2010
The Regence Group 2008 - 2009
Kaiser Permanente 2005 - 2009
Fortis Health March 1997 - January 1999
McNerney Heintz, Inc November 1994 - March 1997
Louis A. Weiss Memorial Hospital May 1990 - October 1994
Illinois Managed Health Care October 1988 - October 1991
COMPASS Health Care Plans March 1986 - October 1988
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 1980 - March 1986
Skills
Budgets, Process Improvement, Business Analysis, Project Management, Visio, Healthcare Management, Consulting, Microsoft Office, Financial Accounting, Finance, Operations Management, Management, Strategic Planning, Analysis, Project Planning, Insurance, Forecasting, Access, Business Process..., Contract Negotiation, Data Analysis, Management Consulting, Program Management
Education
Illinois Institute of Technology 1990 — 1992
MBA, Business Administration and Management, General
Loyola University of Chicago 1980 — 1984
Bachelor, Business Administration, Accounting
Calumet College 1979 — 1980
Associate, Accounting
Le Cordon Bleu Culinary College 2010 — 2010
Culinary, Cooking
Blue Cross and Blue Shield Association May 2013 - Present
Blue Cross and Blue Shield Association April 2012 - May 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2010 - March 2012
Alpha Kappa Psi April 2009 - April 2010
Millward Brown October 2009 - December 2009
Anthem Marketing Solutions June 2009 - August 2009
Alpha Kappa Psi April 2008 - April 2009
The Legal Balance, Inc. October 2008 - March 2009
SmartBlast.com June 2008 - July 2008
Alpha Kappa Psi January 2008 - June 2008
Skills
Market Research, Marketing Research, Research, Market Planning, Project Portfolio..., Product Development, Production Management, Product Life Cycle..., Social Networking, Strategy, Sales, Strategic Planning, Marketing
Education
DePaul University 2006 — 2010
Bachelor of Science, Marketing & Finance
Blue Cross and Blue Shield of Texas June 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2010 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2008 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2006 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2001 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2000 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 1997 - Present
American Healthcare, Inc January 1996 - July 1997
Physician Corporation of America January 1994 - January 1996
Humana January 1991 - January 1994
Skills
Health Insurance, Managed Care, Healthcare, Insurance, Program Management, HIPAA, Healthcare Information..., Leadership, Process Improvement, Health Policy, Network Development, Organizational..., Strategic Planning, Medicare
Education
Texas Woman's University
MS, Health Studies
The University of Dallas 2003 — 2006
MBA
Fisk University 1982 — 1986
BA
Dearborn National June 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2008 - June 2011
K&B Financial Inc. 2004 - 2008
Fort Dearborn Life 1997 - 2004
Travelers 1995 - 1997
Kemper Insurance 1991 - 1995
Skills
Management, Call Center, Insurance, Microsoft Office, Health Insurance, Sales, Fixed Annuities, Marketing, Process Improvement, Mutual Funds, Life Insurance
Education
Purdue University 1986 — 1989
DePaul University
RealPage, Inc. January 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2012 - December 2012
Brierley & Partners November 2011 - July 2012
JPM chase,Irving,TX 2008 - 2011
American Airlines December 2007 - August 2008
Merrill Lynch February 2007 - November 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2006 - January 2007
Circuit City June 2005 - May 2006
Skills
Cognos
Education
Gulbarga University
Kakatiya University
Experian May 2008 - Present
Experian May 2004 - May 2008
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2002 - May 2004
Omnicare July 1998 - April 2002
Abbott Laboratories September 1992 - July 1998
Skills
Database Marketing, Analytics, Business Intelligence, Business Analysis, Microsoft SQL Server, Data Warehousing, Agile Methodologies, Databases, SDLC, CRM, Software Project..., Oracle 9i, DB2 9.1, Sybase IQ, Db2 z/os, Oracle RAC, DB2, Oracle, SQL Tuning, Servers, MySQL, Unix, Database Administration, IIS, Requirements Analysis, IT Management, System Administration, Disaster Recovery, Performance Tuning, Solaris, Linux, VMware, Visio, Database Design, Security, Information Technology, Enterprise Architecture, Troubleshooting, Data Modeling, Data Migration, ETL, SharePoint, IT Strategy, Integration, Infrastructure, IT Service Delivery, Infrastructure..., IT Infrastructure..., IT Operations Management, ITIL
Education
DePaul University
Master of Science (MS), Computer Science
DePaul University
BS, Computer Science
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2010 - Present
EN Engineering 2007 - 2009
Environmental Systems Design 1998 - 2007
Skills
Project Management, Process Improvement, Change Management, Budgets, Resource Management, Quality Assurance, Performance Management, Customer Satisfaction, ISO, Task Management, Project Governance, Scope, Workforce Management, System Administration, Coordination, Troubleshooting, Consulting, Time Management, MS Project, Software Documentation
Education
Keller Graduate School of Management of DeVry University 2004 — 2007
MBA, Project Management
Illinois State University 1990 — 1997
B.S., Housing and Environmental Design
Amerigroup December 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2013 - December 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2010 - July 2013
WellPoint April 1982 - July 2010
Unicare/Wellpoint Health Networks January 1982 - July 2010
Skills
Health Insurance, Insurance, HMO, Medicare, Managed Care, PPO, Claims Management, Claim, Commercial Insurance, Underwriting, General Insurance
Education
Eastfield College
Associate's Degree, Social Work
America's Health Insurance Plans department of Education. 2000 — 2008
see below:, Insurance Education
AHIP(America's Health Insurance Plans formerly Health Insurance Association of America
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2009 - Present
Blockbuster Inc. May 1999 - January 2009
CIGNA Healthcare June 1993 - April 1999
EDS Advanced Solutions September 1990 - June 1993
Skills
Purchasing, Sourcing, Procurement, Inventory Management, Call Center Management, Project Planning, Project Management, Inventory Control
Education
Bauder College 1984 — 1985
Merchandising
Grayson County College
Retired Insurance Executive June 2015 - Present
The Mavros Insurance Group, LLC June 2013 - June 2015
Mavros Advisors, LLC December 2012 - July 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 1999 - November 2012
GHS Property and Casualty June 1994 - October 1999
GEICO October 1991 - January 1994
Skills
Strategic Planning, Process Consulting, Management Consulting, Call center start-up, Health Insurance, Medicare, Individual Health..., Salesforce.com..., Contact Center..., Employee Benefits, Leadership, Marketing, Management, Sales, Direct Marketing, Direct Sales, Call Centers, Customer Service, Team Building, Outsourcing, Consulting, Strategy, Executive Management
Education
University of North Texas
Master of Science (M.S.)
Dowling College
Bachelor of Arts (B.A.)
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2010 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2007 - January 2010
CME Group May 2003 - September 2003
Slack and Company September 2002 - May 2003
Skills
Multimedia, User Experience, User Interface Design, Project Management, Web Design, Dreamweaver, CSS, HTML, Flash, SEO, Web Development, WordPress
Education
University of Chicago 2011 — 2012
Certificate in Integrated Marketing, Integrated Marketing
Illinois Institute of Art 2001 — 2003
BFA, Multimedia, Web Design & Development
Western Michigan University 1996 — 2000
BFA, Graphic Design, Fine Arts, Marketing
Volusion, LLC September 2015 - Present
Volusion, Inc. August 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2011 - July 2014
Tata Consultancy Services February 2005 - December 2011
The Home Depot 2010 - 2011
Canle infotech June 2000 - June 2003
Skills
SDLC, Java Enterprise Edition, SOA, Requirements Analysis, Oracle, DB2, Websphere, Unix, Agile Methodologies, PL/SQL, Web Services, Data Warehousing, Software Project..., Solution Architecture, Struts, XML, Java, Enterprise Architecture, SQL, Unix Shell Scripting
Education
Devi Ahilya Vishwavidyalaya 2003 — 2005
Master of Technology, Computer Science
University of Madras 1998 — 2000
Master of Science, Computer Science
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 1999 - Present
Northern Trust September 1997 - April 1999
Skills
Financial Analysis, Financial Reporting, Accounting, Process Improvement, Microsoft Word, General Ledger, JD Edwards, PeopleSoft, Customer Service, Microsoft Excel, Auditing, Payroll, Access, Analysis
Education
Lake Forest Graduate School of Management 2011 — 2015
MBA, Health Care Management
DePaul University 1992 — 1997
Bachelors, Accounting
Whitney Young High School
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2013 - Present
Dearborn National February 2010 - June 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - February 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2002 - January 2007
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 1999 - January 2002
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 1998 - January 1999
Skills
HIPAA, Process Improvement, Health Insurance, SDLC, Business Analysis, Healthcare, Vendor Management, Requirements Gathering, Change Management, Program Management, Leadership, Dental Insurance, Project Management, Sarbanes-Oxley, SSAE 16, Strategic Planning, Budgets, Team Building, Customer Service, SOA, CMMI, Portfolio Management, IBM Mainframe..., NAIC - MAR, IT Audit
Education
DeVry University-Illinois 1993 — 1995
Bachelor's degree, Computer Science, Graduated with High Honors
Residential Facility for Youth February 2014 - Present
Mother's Luv, Inc. January 2008 - Present
GATX July 1998 - July 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1995 - July 1998
Skills
Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Training, Project Management, Accounting, Business Analysis, Public Speaking, Leadership Development, Management, Teaching, Sales, Team Building, Program Management, Event Planning, Fundraising, Leadership, Nonprofits
Education
Governors State University 2012 — 2015
MAS, Marriage & Family Counseling, 3.89 GPA
Robert Morris College 2000 — 2001
Bachelor of Business Administration (B.B.A.), Computer Networking, 3.95
Robert Morris College 1998 — 1999
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Airbiquity December 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2011 - December 2012
Motorola Mobility January 2010 - December 2010
Skills
Java Enterprise Edition, Java, Struts, Spring, C++, C, Hibernate, Servlets, JSP, VXML, JDBC, Tomcat, ILOG, RAD, Eclipse, Java Web Services, SOAP, JAX-RPC, JAX-WS, XML Schema, HTML, JavaScript, CSS, Microsoft SQL Server, JUnit
Education
Illinois Institute of Technology 2008 — 2010
Masters, Computer Science
Jawaharlal Nehru Technological University 2004 — 2008
Bachelor's degree, Computer Science
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2013 - Present
Illinois Army National Guard August 2013 - Present
RNRS LLC March 2011 - January 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2012 - September 2013
Discovery Services LLC December 2011 - December 2011
Bill Brady For Governor August 2009 - January 2011
Edwards Wildman Palmer LLP May 2008 - November 2008
Morgan Stanley Smith Barney May 2006 - August 2006
Skills
Legal Research, Business Formation, Insurance, Legal Writing, Property Law, Mediation, Litigation, Leadership, Research, Corporate Law, Public Policy, Public Speaking, Strategic Planning, Commercial Litigation, Customer Service, Legislative Relations, Political Campaigns
Education
DePaul University College of Law 2008 — 2011
University of Dayton 2004 — 2008
Accounting
IBM June 2008 - Present
IBM May 2008 - Present
IBM June 2008 - July 2010
Sears, Roebuck and Co. August 2005 - August 2008
Exelon May 2007 - August 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2005 - August 2005
The Foster Group May 2003 - August 2003
The Foster Group May 2002 - August 2002
Skills
Sales, Sales Management, Account Management, Software Solution Sales, Managed Services, Software Sales..., IBM Mainframe, IBM Servers, Project Management, Project Planning, Project Delivery, Consulting, Videography, Photography, Video Editing, Executive Managment, Social Media, Social Media Marketing, Social Media Measurement, Entrepreneurship, Web Applications, Web Development, Professional Services, Software Industry, Cloud Computing, SaaS, Lead Generation, Sales Process, CRM, Enterprise Software, Management, Leadership, Solution Selling, Salesforce.com
Education
Florida A&M University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2013 - Present
Kappa Delta Sorority Delta Beta Chapter January 2009 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2008 - May 2013
Health Care Service Corporation September 2006 - December 2008
Enterprise Rent-A-Car May 2006 - September 2006
Skills
Microsoft Office, User Acceptance Testing, Customer Service, Project Management, Software Documentation, Testing, Process Improvement, Outlook, Access, Data Analysis, Microsoft Excel, Leadership, Business Analysis, Sales, PowerPoint, Team Leadership, Training, Time Management, Public Speaking, Marketing, Microsoft Word, Management, Consulting, Quality Assurance, Event Planning
Education
Keller Graduate School of Management of DeVry University 2011 — 2015
Masters in Project Management, Project Management
Eastern Illinois University 2004 — 2006
BS, Marketing
Valparaiso University 2002 — 2004
BS, Marketing
Charleston High School
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2013 - November 2013
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas October 2011 - February 2013
Dental Network of America October 2010 - October 2011
Dental Network of America September 2009 - September 2010
Chicago Federation of Labor May 2008 - August 2008
Suburban Bank & Trust May 2006 - August 2007
Skills
Health Insurance, Adobe Photoshop, Adobe Illustrator, Microsoft Word, Microsoft MapPoint 2011..., Truven Health Market..., Netminder, Microsoft Excel, Microsoft Powerpoint, Ingenix GeoAccess, PowerPoint, Photoshop, Insurance, Marketing, Marketing Strategy, Strategy, Illustrator, Data Analysis, Marketing Communications
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration (M.B.A.)
University of Illinois at Urbana-Champaign 2007 — 2009
Bachelor of Arts (B.A.), Political Science and Government
Indiana University Bloomington 2005 — 2007
Business, Management, Marketing, and Related Support Services
St. Ignatius College Prep 2001 — 2005
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2011 - Present
Health Care Service Corporation May 2008 - November 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 1997 - April 2008
Helene Curtis, Inc. (Unilever North America), January 1992 - April 2000
Skills
Oracle ASM, Data Warehousing, Cloud Computing, Business Process, SDLC, DB2, IT Strategy, Solution Architecture, Visio, Requirements Gathering, SOA, Data Modeling, ETL, Business Intelligence, Business Analysis, Data Integration, Requirements Analysis, Enterprise Software, Enterprise Content..., Professional Services, Software Project..., PMP
Education
DePaul University 2013 — 2014
Graduate Certificate, Hadoop BIG DATA
DePaul University 2012 — 2012
Graduate Certificate, CLOUD Computing
Oxford University (Graduate Theological Foundation) 2011 — 2011
PHD Candidate, Healthcare and Management
DePaul University 2008 — 2008
Graduate Certificate, Information Technology Project Management
Northern Theological Seminary, Lombard, Illinois 2001 — 2003
Masters, Master of Arts Christian Ministries (MACM)
DePaul University 1993 — 1996
BS, Computer Science
Rosenthal Collins Group May 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2008 - December 2010
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2007 - November 2008
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2007 - June 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2003 - February 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2002 - November 2003
Skills
SDLC, Project Management, Vendor Management, PMO, PMP, Process Improvement, Program Management, Access, Business Analysis, Leadership, MS Project, Management, Microsoft Project
Education
Illinois Institute of Technology 2012 — 2012
Certification Program, Project Management
Northeastern Illinois University 1998 — 2001
Bachelor of Arts (B.A.), Human Resources Management/Personnel Administration, General
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas November 2007 - Present
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML
Education
DeVry University-Illinois
Bachelor's degree, Business Information Systems
Intuitive Surgical May 2015 - Present
Satellite Healthcare 2012 - Present
Ryder System, Inc. 2011 - 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2010 - 2011
Vitacost.com 2010 - 2010
Infosys 2007 - 2009
Skills
Business Intelligence, Microsoft SQL Server, SQL, Requirements Analysis, Business Analysis, Software Development, C, Software Project..., Visio, Oracle, Tableau, Perl, Unix, ssis, ssas, ssrs, Informatica, SSIS
Education
Florida Atlantic University
Masters, Computer Science
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - Present
US Department of Health & Human Services March 2005 - August 2011
Mercer November 2004 - February 2005
US Department of Transportation (DOT) June 2000 - August 2004
Skills
Leadership, Medicaid, Analysis, Policy Analysis, Policy, Government, Strategy, Program Evaluation, Strategic Planning, Healthcare
Education
Georgetown University 1998 — 2000
MA, German and European Studies
Knox College 1994 — 1998
BA, German Area Studies
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2011 - Present
Skills
Customer Service, Project Management, Microsoft Excel, Strategic Planning, Insurance, Process Improvement, Team Building, Health Insurance, Marketing Strategy
Education
Dillard University 2000 — 2004
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 1996 - Present
Skills
Medicare, Wellness, Health, Health Promotion, Claims, GRP 1 LICENSE, Bilingual
Education
Kaplan University 2005 — 2005
GRP 1 LICENSE, Marketing
Eastfield College 1990 — 1990
GARLAND HS
GED
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas Sr TechBlue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas$
Skills
Customer Service, Insurance, Call Centers, SDLC
Education
Eastfield College 1991 — 1995
Certificate in Office Tech, Business and Office Technology
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas August 2014 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2012 - August 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2003 - December 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 1996 - February 2003
Memorial Hermann Healthcare System September 1991 - July 1996
Skills
Insurance, Vendor Management, Process Improvement, Business Process..., Employee Benefits, Claim, Change Management, Project Portfolio..., Healthcare, Healthcare Industry
Education
DeVry University-Texas 2011 — 2013
Bachelor's degree, Health/Health Care Administration/Management
Westfield High School 1983 — 1987
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - January 2014
The Gaston Firm October 2008 - June 2012
Advocate Trinity Hospital October 2006 - September 2008
Advocate Hope Children's Hospital September 2005 - October 2006
Advocate Christ Medical Center December 2003 - September 2005
University of Chicago, Wyler's Children's Hospital November 2001 - December 2003
American Red Cross - Blood Services April 2000 - June 2001
American Red Cross - Blood Services July 1999 - April 2000
KATZ Communications April 1996 - July 1999
Skills
Windows Vista, Microsoft Office, Excel, PowerPoint, Microsoft Works, Microsoft Outlook, Document Scanning, Care Connection, Internet Research, Dictation, Typing, Filing, Clerical Duties, Switchboard, Telephone Skills, Writing Skills, detail oriented, Diligent, Software Proficiency, Oral Communications, Innovative Problem..., Organizational..., Highly Analytical, Multitasker, Creative Problem Solving, Outlook, Online Research, Microsoft Excel, Administrative..., Clerical Work, Analytical Skills, Confidentiality, Data Entry, Healthcare, Medical Terminology, Medical Transcription, Office Administration, Scanners, Software Documentation, Time Management, Office Management, Spreadsheets, Administrative..., Communication, Problem Solving
Education
Olive Harvey College 2006 — 2008
Associates, Science
Western Illinois University 1988 — 1990
Psychology
DeVry University
Integrated Management, Project Management
Leadership Strategies March 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2010 - October 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2009 - January 2010
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2008 - March 2009
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2007 - June 2008
Infor March 2006 - June 2007
Skills
Strategic Communications, Newsletters, Change Management, Workshop Facilitation, Analysis, Editing, Event Management, Leadership, Management, Marketing, Program Management, Project Management, Project Planning, Strategy, Team Building, Visio, Business Analysis
Education
DePaul University 2002 — 2005
B.A., Communications
University of Missouri-Columbia 2001 — 2002
Journalism
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2007 - Present
AT&T October 2003 - January 2007
Skills
Core Java, Struts, Web Services, HTML, JavaScript, DB2, Oracle, SQL, Servlets, JDBC, JSP, Tomcat, Ant, JUnit, Eclipse, Log4j, WSAD, JavaBeans, Swing, Axis, JSTL, AJAX, CVS, JAXP, Websphere, NetBeans, WSDL, UML, XML, SOAP
Education
DeVry University-Illinois 2003 — 2007
BS, Business Informations Systems
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas March 2012 - Present
Professional Healthmart Pharmacy July 2007 - March 2012
CVS Caremark May 2008 - October 2009
CVS Caremark May 2008 - October 2009
Osco Pharmacy October 2002 - May 2008
Flu Clinic, Osco Pharmacy October 2002 - May 2008
Osco Pharmacy October 2002 - May 2008
Southgate Pharmacy January 1999 - January 2004
Skills
Pharmacy, Pharmacy Automation, Pharmacy Benefit..., Medicare Part D, Pharmacists, Pharmacueticals, Pharmaceutical Industry, Managed Care, Compounding, Pharmaceutics, Diabetes, Pharmacology, Aseptic Technique, Prescription, Clinical Research
Education
University of Illinois at Chicago 2012 — 2014
Master of Public Health (M.P.H.), Public Health Policy and Administration
Governors State University 2010 — 2011
University of Illinois at Chicago 2002 — 2007
Bachelor of Science, Biological Sciences
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2013 - Present
Hallmark Services Corporation April 2012 - June 2013
Hallmark Services Corporation September 2007 - April 2012
Hallmark Services Corporation July 1997 - August 2007
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 1995 - July 1997
Celtic Life Insurance Company February 1995 - December 1995
Celtic Life Insurance Company March 1992 - January 1995
Skills
Web Content, Business Requirements, eProducer support, Competitive Analysis, Online Enrollment, Online Marketing, Open Enrollment, Staff Training, Marketing Communications, insurance operations, Business Process..., private exchange, Medicare supplement..., Mentoring, Document Review, Technical Documentation, Microsoft Excel, SharePoint, System Integration..., Affordable Care Act, Secure FTP, Rules Engines, Medicare Advantage, Medicare Prescription...
Education
LOMA 1992 — 1994
FLMI
Harper College 1991 — 1992
Certificate Program, Computer Information Systems
University of Illinois at Chicago 1985 — 1989
BA, Communication
St Benedict Preparatory Schools January 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2010 - August 2010
Skills
Oscilloscopes, Function Generators, Routers / Switches, C/C++ STL, HTML, Microsoft Office
Education
DeVry University-Illinois 2009 — 2012
Bachelor of Science (B.S.), Computer Engineering Technology/Technician
Morton College 2004 — 2007
Associate of Arts (AA)
Shiftgig October 2012 - Present
AIS Labs, Inc September 2011 - October 2012
Law Bulletin Publishing Company February 2009 - September 2011
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2008 - August 2008
Skills
SQL, Python, PostgreSQL, Unit Testing, Redis, MySQL, RDBMS, PHP, NoSQL, MongoDB, Databases, Software Engineering, Programming, Database Design, Web Services, Data Analysis, Java, Web Applications, Linux
Education
Illinois Institute of Technology 2007 — 2011
Bachelor of Science, Computer Information Systems
Kelly Services March 2013 - Present
StyleLush Online Jewelry Boutique March 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2005 - February 2012
Macy's November 2005 - April 2007
Skills
Customer Service, Retail, Merchandising, Management
Education
Argosy University Chicago 2011 — 2014
Master of Business Administration (M.B.A.), Business Administration
Eastern Illinois University 2001 — 2005
Bachelor of Science (B.S.), Fashion Merchandising
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas September 2007 - Present
Skills
Customer Service, Project Management, Microsoft Excel, Process Improvement, Leadership, Business Analysis, Insurance, Training, Analysis, Team Building, PMO, Visio
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas April 2003 - Present
Skills
Insurance, Call Centers, Process Improvement, HIPAA, Software Documentation, Customer Service, Customer Satisfaction, Property & Casualty..., Customer Retention, Business Analysis, Requirements Gathering, Account Management, CRM, Requirements Analysis, Claims Resolution
Education
A Maceo Smith High School
El Centro College
Business
Options Clearing Corporation 2006 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2003 - May 2006
United Airlines August 1999 - May 2003
Skills
AS/2, Microsoft Office 2010, PwC TeamMate 9.1
Education
Elmhurst College
Bachelor of Science (B.S.), Accounting
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas August 2002 - Present
The Horton Group 1999 - 2002
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master of Business Administration (MBA), Currently in Pursuit
DeVry University-Illinois 2000 — 2004
BS in Network Communications Management
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2014 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas February 2012 - July 2014
Skills
Health Insurance, Insurance, Claim, Workers Compensation, Leadership, Strategic Planning, Healthcare, Customer Service, Liability, Negotiation, Litigation Management, Research, Legal Research, Legal Writing
Education
DePaul University College of Law
Juris Doctor
Illinois Wesleyan University
Bachelor of Arts (B.A.) magna cum laude, Sociology