Connextions Company
Industry: Software company
DescriptionHeadquarters: Orlando, Florida, United States Founded: 1992 Parent organization: TeleTech Healthcare Solutions, Inc. Subsidiaries: bConnected Software Inc., Connextions HCI, LLC, Connextions HCI NM, LLC
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Connextions Employees
HD Supply Interior Solutions August 2015 - Present
24-7 Intouch June 2014 - July 2015
Connextions 2012 - 2014
Genesis Health Insurance July 2010 - March 2011
Skills
Team Management, Microsoft Word, DOS, Communication, Customer Service, Computers, Health Insurance, Data Entry, Data Analysis, Customer Satisfaction, Sales, Medicare, Coaching, Training, Team Building, Call Centers, Process Improvement, Leadership, Performance Management, Account Management, Team Leadership, Insurance
Education
University of Northern Colorado 1998 — 2000
Heritage high School 1994 — 1998
Wells Fargo April 2013 - Present
Connextions September 2012 - May 2013
Convergys January 2008 - September 2012
Skills
Call Centers, Workforce Management, Contact Centers, Customer Experience, Avaya, Call Center Development, BPO, Outsourcing, Project Planning, Customer Satisfaction, Service Delivery, Inbound Marketing, Sla, Technical Support, Vendor Management, Telemarketing, Offshoring, Customer Support, CRM, Customer Retention, Coaching, Customer Service, Leadership, Management, Process Improvement, Team Building
Education
UNC Charlotte 2001 — 2004
Bachelor of Science (B.S.), Mathematics
HCA December 2014 - Present
Chipotle Mexican Grill May 2014 - July 2014
Connextions April 2013 - May 2014
Connextions August 2012 - April 2013
Autocon, Inc. February 2011 - June 2012
STARTEK May 2005 - December 2010
STARTEK October 2003 - May 2006
Skills
Recruiting, High Volume Staffing, Human Resources, Payroll, Benefits Administration, Customer Service, Employee Relations, I-9 Compliance, Accounts Payable, Accounts Receivable, Bookkeeping
Education
University of Northern Colorado 1997 — 2002
Bachelor of Arts (B.A.), Journalism
Optum September 2015 - Present
Optum August 2014 - Present
Exactus Pharmacy Solutions for Wellcare, Connextions January 2014 - August 2014
Connextions October 2012 - January 2014
Sykes June 2009 - October 2012
Pharmacy One Pro October 2007 - March 2008
Las Americas Bakery April 2006 - October 2007
Skills
Customer Service, Compliance, Data Entry, Call Centers, Enrollment Services, Open Enrollment, Bilingual, Medical Billing, Medical Records, Healthcare, Health Insurance, Quality Assurance, Quality Control, Adherence, Windows, Apple, Spanish-speaking, Spanish-English, Medicare Advantage, Medicare Prescription..., Medicare, Telecommunications, Telephone Skills, Windows 7, Process Improvement, Customer Experience, Customer Retention, Technical Support, Strategic Planning, HIPAA, Troubleshooting, Call Center Development, Software Documentation, Customer Satisfaction, Management, Leadership, Marketing, Training, Managed Care, Access, Team Leadership, ICD-9, Teamwork, Team-oriented, Mac, Appointment Scheduling, Committed to Customer..., Customer Oriented, Certified Trainer, Bilingual-English/Spanis...
Education
University of Puerto Rico-Rio Piedras 1996 — 1999
Associate of Arts (A.A.), Marketing
Interamerican University
Bachelor's degree, Marketing
Closets By Design October 2014 - Present
Connextions August 2014 - October 2014
Weltman Bernfield LLC August 2012 - September 2013
Priority Appliance Repair November 2011 - June 2012
AnswerService Plus November 2005 - November 2011
Skills
Tax Preparation, Customer Service, Bookkeeping, Accounts Receivable, Accounting, QuickBooks, Tax, Finance, Financial Reporting, Accounts Payable, Payroll
Education
University of Phoenix 2011 — 2013
Associate of Arts (A.A.), Accounting
AARP April 2014 - Present
Teleperformance February 2011 - April 2011
Connextions September 2007 - June 2008
Skills
Customer Service, Data Entry, Access, Call Centers, Public Speaking, Microsoft Office
Education
University of South Florida 1975 — 1979
Bachelor of Arts, English Education/Speech Communication
Connextions March 2013 - Present
Connextions December 2012 - February 2013
Convergys Corporation October 2001 - October 2012
EduCare/Rescare of N.C April 1999 - June 2001
Skills
Soft Skills, Training Delivery, Performance Management, Employee Engagement, Training Needs Analysis, Call Center, Talent Management, Workforce Management, Employee Relations, Recruiting, Coaching, Talent Acquisition, Call Centers, Vendor Management, Customer Service, Training, Time Management, Team Building, Customer Satisfaction, Interviews, BPO
Education
UNCC 1995 — 1997
Mathematics and Computer Science
Johnson C. Smith University 1991 — 1995
Kids Central Inc. June 2015 - Present
Sylvan Learning Center Tutoring June 2014 - June 2015
Charlotte-Mecklenburg Schools August 2012 - June 2015
Charlotte Mecklenburg Schools April 2012 - May 2012
Multicultural Resource Center, UNC Charlotte 2011 - 2011
Connextions 2008 - 2010
Education
UNC Charlotte 2010 — 2011
Bachelor of Arts (B.A.), Sociology
Unviersity of Phoenix June 2014 - Present
JPMorgan Chase September 2012 - May 2013
Connextions November 2009 - May 2012
Skills
Microsoft Office, Customer Service, Financial Risk, Interviews, Key Performance..., Management, Sales, Customer Service..., Customer Service..., Organization, Proofreading, Technical Writing, Typing, Supervisory Skills, Creative Problem Solving, Written & Oral..., Finance planning, Report Writing, High Organizational..., Coaching, Problem Solving, Training
Education
University of Phoenix 2010 — 2013
Bachelor of Science (B.S.), Psychology
University of Phoenix 2010 — 2013
Bachelor of Science (B.S.), Psychology
U.S. Anesthesia Partners May 2014 - Present
Pinnacle Partners In Medicine March 2013 - May 2014
Connextions September 2012 - December 2012
Child Development Center 2011 - 2012
Child Development Center May 2009 - September 2011
Affirmative Insurance August 2006 - August 2007
Skills
Microsoft Office, 10 Key, Siebel, Sales, Accounts Payable, Call Centers, Customer Satisfaction, Account Reconciliation, Budgets, Insurance, Performance Management, Policy, Access, Accounting, General Ledger, Healthcare, Accounts Receivable, Data Entry, Outlook, QuickBooks, Bookkeeping, Microsoft Excel, Spreadsheets, Bank Reconciliation, Administration
Education
University of Phoenix 2007 — 2011
Bachelor of Science in Management
Connextions 2012 - 2013
Skills
Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Customer Satisfaction, Outlook, Microsoft Office
Education
University of Phoenix 2013 — 2015
Disney Parks & Resorts October 2013 - January 2015
Connextions September 2008 - August 2013
Convergys March 2006 - August 2008
Skills
Customer Service, Call Centers, Microsoft Office, Troubleshooting, Data Entry, Healthcare Reimbursement, Healthcare, Medicare, Typing, Employee Benefits, Health Insurance, Lotus Notes, Teaching, Microsoft Excel, Microsoft Word, Windows, English, PowerPoint, Research, Outlook
Education
University of Phoenix 2013 — 2017
Bachelor of Science (BS), Psychology
Apopka High School 1996 — 2000
Tax Support Service February 2015 - Present
Shepard's Center June 2014 - Present
Community Link NC February 2014 - Present
Harris Teeter September 2013 - Present
Coca-Cola Bottling Company United, Inc. July 2014 - November 2014
Connextions September 2012 - February 2014
Sykes February 2011 - August 2011
Skills
Accounts Receivable, Accounts Payable, Payroll, Access, Microsoft Excel, Data Entry, QuickBooks, Outlook, Accounting, Invoicing, Process Improvement, Microsoft Office, Account Reconciliation, Customer Service, Spreadsheets
Education
University of Phoenix 2015 — 2016
Master of Business Administration (MBA), Accounting, 4.0
Voorhees College 2006 — 2011
Accounting, Health/Health Care Administration/Management
Goodwill Training and Employment Center
Banking and Financial Support Services
American Credit Acceptance March 2011 - Present
Connextions 2014 - 2015
Connextions 2014 - 2015
Wyndham Capital Mortgage October 2010 - March 2011
CitiFinancial June 1997 - December 2010
Skills
Portfolio Management, Finance, Management, Loans, Sales Management, Loss Mitigation, Branch Management, Employee Training, Customer Service, Team Building, Sales, Leadership, Mortgage Lending, Call Center Development, Talent Management, Human Resources, Employee Recognition, Business Process..., FCRA, Group Training, Conflict Resolution, FDCPA, Employee Acquisition..., Compliance and Audit..., Hiring Manager, Talent Identification, Active Volunteer, Youth Empowerment, Motivational Speaking, Entrepreneurship, Youth Mentoring, Change Management
Education
University of South Carolina Upstate 1993 — 1997
B.S., Management
Laurens Dist 55 High School 1989 — 1993
HIgh School Diploma
Aerotek November 2012 - Present
Aerotek November 2012 - April 2013
Connextions September 2011 - November 2012
Verizon Wireless January 2009 - November 2010
Alltel Financial Services February 2005 - January 2009
Skills
Microsoft Office, Word, Excel, Windows, Windows 7, Printers
Education
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Information Technology
Convergys 2011 - Present
Connextions March 2005 - Present
Connextions October 2006 - March 2010
The Family 1967 - 2010
Skills
Blogging, Creative Writing, Social Networking, Public Speaking, Social Media, Marketing, Social Media Marketing, Newsletters, Facebook, Coaching, Event Planning, Proofreading, Public Relations, Copywriting, Entrepreneurship, Editing, Publishing, Marketing Communications, Sales, Press Releases, Customer Service, Fundraising, Non-profits, Web Content, Microsoft Office, Media Relations, Team Building, Training, Advertising, Leadership, Online Marketing, Event Management, Copy Editing, Community Outreach, Online Advertising, Interviews, Research
Education
Jones High School 1983 — 1985
University of Phoenix
Bachelors, Psychology
Connextions October 2013 - Present
Pure Romance October 2009 - October 2014
Physicians United Plan "PUP" May 2013 - October 2013
Hcg Rapid Slim November 2010 - May 2013
U. S. Census Bureau March 2010 - August 2010
Didi Real Estate October 2004 - September 2009
Distributors of Plastic Fabric May 2000 - October 2004
Skills
General Office Work, Sales, Computer-savvy, Customer Service, English, Spanish, English-Spanish, Office Application, fast learner, Self-starter, Marketing, Communication, Leadership, Team-oriented, Hardwork, Close Attention to..., Typewriter, Retail, Managerial, Personnel Supervision, Interpersonal Skill, Inventorying, Report Writing, Payroll, Data Entry
Education
Instituto de Educacion Superior en Administracion de Recursos Humanos 2001 — 2002
Associate's degree, Human Resources Management/Personnel Administration, General, Diploma
University of Puerto Rico-Rio Piedras 1996 — 2001
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
American Military Academy 1988 — 1996
High School diploma
Connextions August 2012 - Present
Education
University of Northern Colorado 1997 — 2002
Bachelor of Arts (BA), Journalism
Commodity & Tool Management Services - North America August 2013 - Present
Time Warner Cable February 2010 - May 2013
United Rentals Inc. October 2008 - February 2010
Connextions October 2007 - October 2008
Skills
Linux, CCNA, MCSE 2003, CompTIA A+ Essentials, Microsoft Excel, Microsoft Office, Unix, Java, HTML scripting, Kepner-Tregoe, Dell Computers, Blackberry, Remedy Ticketing System, TCP/IP, Technical Support, XP, Servers, Switches, Hardware, Routers, Networking, Computer Hardware, Troubleshooting, VPN, Software Installation, Firewalls, Help Desk Support, VoIP, Laptops, Printers, Testing, Windows, Databases, Remote Desktop, Windows 7, Operating Systems, Windows XP
Education
University of Phoenix 2003 — 2006
Bachelor of Science (BS), Information Technology
University of Phoenix 2002 — 2006
BSIT, Computer Science
Talent Bridge sprl June 2014 - Present
Talent Bridge sprl June 2014 - Present
Connextions May 2012 - August 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Public Speaking, Social Media, Outlook, Customer Satisfaction
Education
Piedmont High 2001 — 2003
High School Diploma, General Studies
University of Phoenix
Bachelor's degree, Clinical Psychology
Prospect Airport Services, Inc. November 2013 - February 2015
Connextions September 2012 - December 2012
Lowe's Companies, Inc. November 2011 - August 2012
Aerotek-Lash group November 2010 - January 2011
GE Industry August 2003 - March 2004
Mecklenburg County Tax Office January 2002 - August 2003
Federal Reserve Bank of Richmond March 2001 - August 2002
Skills
Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Data Entry, Time Management, Outlook, Management, Training, Process Improvement, Medical Terminology, Phlebotomy, Medicare/Medicaid..., HIPAA
Education
Continual Health Education and Training
Associate’s Degree, Phlebotomy Technician/Phlebotomist
University of North Carolina at Charlotte
Associate’s Degree, Medical Office Assistant/Specialist, Medical Billing and coding specialist
Optum April 2014 - Present
Connextions May 2013 - Present
Connextions June 2012 - Present
PFSweb December 2011 - July 2012
Telvista March 2009 - December 2011
Enterprise Rent-A-Car April 2006 - November 2008
Skills
Account Management, Analysis, Applicant Tracking..., Background Checks, Call Centers, Coaching, College Recruiting, Contract Recruitment, E-recruitment, Employee Benefits, Employee Engagement, Executive Search, Employee Relations, Hiring, Human Resources, Internet Recruiting, Job Fairs, Management, Onboarding, PeopleSoft, Screening
Education
University of North Texas 2001 — 2005
BBA, Marketing
Accenture July 2015 - Present
Accenture September 2010 - Present
Zenta 2010 - Present
Connextions November 2007 - June 2010
Allstate November 2004 - March 2007
Skills
Management, Customer Relations, Process Development, Process Simulation, Customer Service
Education
University of Phoenix 2008 — 2011
Cancer Treatment Centers of America January 2015 - Present
LTC Insurance Services, LLC December 2012 - November 2014
Oasis Outsourcing October 2008 - October 2012
Houghton Mifflin Harcourt February 2007 - February 2008
Connextions September 2004 - June 2006
Aon Hewitt August 2001 - September 2004
Skills
Benefits Administration, PEO, Corporate Benefits, Ancillary Benefits, HR Consulting, Long-term Customer..., Major Accounts, Workflow Applications, Troubleshooting, Employee Relations, Employee Benefits, Voluntary Employee..., Team Building, HRO, Open Enrollment, Organizational..., Account Management, Employee Engagement, Deferred Compensation, HRIS, Training, Recruiting, Payroll, Succession Planning, New Hire Orientations, Background Checks, Vendor Management, Human Resources, Performance Management, Customer Service, Talent Management, Onboarding, Coaching, FMLA, Workforce Planning, Employment Law, Process Improvement, HR Policies, HIPAA, Personnel Management, Change Management, Strategic Planning, ADP Payroll, Call Center, Applicant Tracking..., Policy, Leadership Development, Technical Recruiting, Talent Acquisition, Workers Compensation
Education
University of Phoenix 2002 — 2004
Bachelor of Science (BS), Business Administration, Management and Operations
PBC SOA
PBC SOA
teleNetwork August 2013 - Present
Convergys/Apple April 2011 - Present
Connextions January 2010 - April 2011
US Army October 2008 - August 2009
Skills
A+ Certified, MTA, Computer Repair, Computer Maintenance, Bilingual-Spanish, Computer Hardware, Computer Science, IT Outsourcing, PC, PC maintenance, Pc Software, Apple, Apple Macintosh, Parenting, Guitar Player, Video Games, Computer Games, Sexual Health, Remote Desktop, Technical Support, Troubleshooting, Networking, Active Directory, Windows XP, Windows 7, Windows
Education
University of Phoenix 2010 — 2012
BS, Computer Software Engineering
USAA October 2014 - Present
Redflex Traffic Systems December 2013 - September 2014
Connextions May 2013 - August 2013
Allstate January 2013 - May 2013
Farmers Insurance June 2012 - December 2012
CNA Insurance February 2011 - June 2012
Farm Family Insurance March 2008 - May 2010
Farm Family Insurance November 2006 - March 2008
Skills
Claim, Insurance, Liability, Medicare, Property & Casualty..., Casualty, Commercial Insurance, Property, Commercial Lines, General Insurance, Customer Service, Life Insurance, Sales
Education
University of Northern Colorado 1981 — 1985
Bachelor of Arts (B.A.), Speech-Language Pathology/Pathologist
University of Northern Colorado 1981 — 1985
Bachelor of Arts (BA), Speech-Language Pathology/Pathologist
Teletech December 2013 - Present
Prestigous Non Profit Hospital In Los Angelos, CA January 2011 - October 2011
Connextions February 2009 - October 2011
Pharmacy Benefit Management Company January 2009 - January 2011
Skills
Call Center, Workforce Management, Operations Management, Process Improvement, Customer Service, Team Building, Vendor Management, Training, Performance Management, Customer Satisfaction, Account Management, Customer Experience, Microsoft Office, Management, Coaching, Call Centers, Leadership, Business Process..., Budgets, Recruiting, Quality Assurance, Customer Retention, Contact Centers, Strategic Planning, Cross-functional Team..., Outsourcing, BPO, CRM, Team Leadership, Change Management, Marketing, Insurance, Call Center Development, Team Management, Forecasting, Sales, Program Management, Avaya, Business Analysis, Analysis, Sales Operations, Human Resources, Leadership Development, Hiring, Executive Management, Employee Relations, Employee Training, Healthcare, Software Documentation, Employee Benefits
Education
University of Phoenix- Business Management – currently enrolled 2011 — 2014
Associate's degree, Business/Managerial Economics
University of Phoenix
Business Management
TIAA-CREF October 2014 - Present
XPO Logistics, Inc. May 2014 - October 2014
XPO Logistics, Inc. October 2013 - May 2014
Family Dollar March 2011 - October 2013
Family Dollar June 2008 - March 2011
Connextions January 2007 - June 2008
Skills
JIRA, Security, Information Security, Kronos, CISSP, Information Technology, Risk Assessment, SharePoint, Risk Management, Active Directory, Hardware, Computer Security, Management, Penetration Testing, IT Security Operations, PCI DSS, SOX Compliancy, Network Security, Qualys, Mobile Device Management, Database Security, IT GRC, Application Security, Threat & Vulnerability..., Splunk, Enterprise Security, Security Incident..., IT Audit, ITGC, Sarbanes-Oxley Act
Education
University of Phoenix 2005 — 2009
BSIT, Computer Science
south mecklenburg high school 1998 — 2002
Healthfirst NY October 2012 - Present
Connextions July 2012 - October 2012
Liberty Mutual March 2012 - June 2012
Florida Hospital August 2010 - February 2012
Clinical Pathology Laboratories Southeast July 2009 - August 2010
AmeriPath November 2008 - April 2009
Brickman Group October 2007 - November 2008
HD Supply-Interiors May 2006 - September 2007
Spherion Staffing July 2004 - May 2006
Sprint PCS March 1998 - July 2004
Education
University of Phoenix 2006 — 2014
Masters, Human Resources
University of Phoenix 2003 — 2005
Bachelors, Buisness and HR
Connextions November 2010 - Present
Lighthouse Management and Development Solutions January 2007 - Present
Homecare Management 2004 - 2007
YMCA April 2002 - October 2004
Skills
Project Development, Community Development, Business Management, Project Management, Project Planning, Budget, Program Management, Non-profits, Strategic Planning, Training, Team Building, Change Management, Operations Management, Team Leadership, Business Strategy, Cross-functional Team..., Event Planning, Sales, Microsoft Office, Team Management, Business Analysis, Contract Management, Analysis
Education
University of Phoenix 2009 — 2012
BS, Business Management
Abercrombie & Fitch December 2011 - Present
JPMorgan Chase August 2011 - December 2011
Deloitte February 2011 - August 2011
MySpace February 2008 - January 2011
Yahoo! November 2006 - February 2008
BMW Financial Services September 2004 - October 2006
BISYS Fund Services June 2004 - September 2004
Cardinal Health February 2003 - June 2004
Bank One February 2003 - February 2003
Connextions May 2002 - January 2003
Skills
Web Operations, IT Infrastructure..., Site Reliability..., Site Operations, IT Infrastructure Design, E-commerce, Release Engineering, Technical Leadership, Web Applications, Website Administration, IT Infrastructure..., Website Development, Operations Management, Retail, IBM Websphere Commerce, Web Development, Akamai, System Architecture, Databases, Microsoft SQL Server, SQL, Data Warehousing, Disaster Recovery, Database Design, Performance Tuning, Data Modeling, High Availability, Servers, SSIS, System Administration, SSRS, SAN, T-SQL, Database Administration, SDLC, Mirroring, Distributed Systems, Enterprise Architecture, Leadership, 2008 R2, Business Continuity, IT Management, IT Operations, Team Management, IT Strategy, Windows Server, DB2, Information Architecture
Education
University of Notre Dame 1994 — 1998
BBA, MIS
Hurley, Rogner, Miller, Cox & Waranch, P.A. March 2013 - Present
Connextions March 2012 - November 2012
Self Employed November 2008 - March 2012
Curley & Pynn Public Relations & Marketing Communications September 2007 - November 2008
Curley & Pynn Public Relations & Marketing Communications 1994 - 1997
Education
University of Richmond 1983 — 1987
BA, Journalism
Web.com February 2015 - Present
Connextions June 2012 - July 2012
The Resource Group February 2009 - January 2012
Convergys HR Management May 2007 - November 2008
Convergys Customer Management Group February 2005 - May 2007
Convergys Customer Managment Group October 2003 - February 2005
Convergys Customer Management Group April 2001 - October 2003
Skills
Call Center, BPO, Workforce Management, Vendor Management, Outsourcing, Call Centers, Management, Leadership, Program Management, Customer Experience, Forecasting, Business Development, Analytics, Operations Management, Account Management, Analysis, Executive Management, Strategic Planning, Budgets, Business Strategy, Data Analysis, Real Estate Transactions
Education
University of North Florida - College of Business Administration 1992 — 1997
Connextions September 2013 - Present
Connextions July 2012 - September 2013
Rainmaker Equity Partners January 2010 - July 2012
Jackson National Life January 2009 - January 2010
Skills
Series 6, Annuities, Insurance, Health Insurance, Sales, Life Insurance, Term Life Insurance, Financial Services, Alternative Investments, Customer Service, Sales Management, Series 63, Financial Analysis, Fixed Annuities, Investments, Leadership, Mutual Funds, Retirement, Retirement Planning, Series 7, Wealth Management, Training, Management
Education
University of Northern Colorado 2002 — 2005
Bachelor of Science, Business Administration
Monterey Peninsula College 2000 — 2002
General business, Business Administration and Management, General
My Financial Educators November 2007 - Present
The Helpful hands Foundation August 2008 - May 2010
Connextions August 2006 - November 2007
Skills
Provide affordable cost..., Sales, Customer Service, Team Building, Marketing, Insurance
Education
University of South Florida 1994 — 1999
Bachelors, Criminology
Dr. Phillips High School 1990 — 1994
Connextions Owner/ DistributorOnline Business SystemsMarch 2009 - Present
United States Navy June 2002 - September 2005
Education
University of Phoenix 2006 — 2008
Bachelors, Information Technology
Nordstrom August 2012 - October 2012
Curascript Specialty Pharmacy November 2011 - July 2012
Connextions September 2011 - November 2011
The Knowledge Laboratory May 2010 - July 2010
Connextions October 2009 - May 2010
Connextions October 2009 - May 2010
Hot Topic August 2008 - May 2009
Target Department Store June 2006 - August 2006
Marshall’s Department Store February 2005 - August 2005
Education
University of North Florida
A.A; Bachelors of Science degree, Communication
ABBTECH January 2013 - Present
CACI International Inc September 2011 - January 2013
Connextions January 2002 - September 2011
Spherion October 2009 - December 2009
iplacement April 2009 - June 2009
Connextions September 2006 - July 2008
Volusia County Leisure Services December 2005 - September 2006
Florida National Guard December 1998 - November 2005
Florida Army National Guard March 2004 - August 2005
U.S Army October 1991 - December 1998
Skills
Computer Hardware, Windows 7, Windows Server, Troubleshooting, BMC Remedy, Technical Support, Call Center, Active Directory, XP, Computer Repair, A+ Certified, Customer Service, Help Desk Support, CompTIA Network+, Laptops, Outlook, Windows Vista, Security+, Security Clearance, Windows XP Pro, Microsoft Certified..., CompTIA A+ Certification, Microsoft Office, Windows, Network Administration, Remote Desktop, Servers, Software Installation
Education
University of Phoenix 2005 — 2008
Bachelors, Information Technology
University of Phoenix 2005 — 2008
Bachelor of Science Degree, Information Technology
Florida Technical College 2003 — 2005
Associate of Science Degree, Website/Graphic Design
New Horizons Computer Learning Center
UnitedHealthcare February 2015 - Present
Connextions June 2013 - February 2015
Self employed June 2010 - 2012
Skills
HIPAA Trained, Completed Ethics and..., Telecommunicator,..., Knowledge of Microsoft..., People-oriented, Open Minded, Collaborative..., Customer Driven, Fast Food, Strategic Thinking, Observant, Perceptive, Quality Oriented, Resource Efficiency, Collaborative Working, Perfoms well with hands, Actively listens and..., Open-minded, Call Centers, Leadership, Management, Phone Etiquette, Public Speaking, Nonprofits, Customer Service, Microsoft Office, PowerPoint
Education
University of Phoenix 2010 — 2014
Bachelo of Science in Management
University of Phoenix 2010 — 2014
Bachelor of Science (BS), Management
Catamaran January 2013 - Present
WyzAnt Tutoring December 2008 - Present
Vargas Investment Group March 2003 - December 2008
Connextions October 2005 - March 2007
Skills
Computers, Communication, Teaching, Diligent, Forklift Operator, Warehousing, Shipping, Receiving, Setting Appointments, Maintenance, Pool Service, Food Service, Training, Customer Service, Phone Skills, Accounting, Software, Fourth Shift, Rumba, Microsoft Excel, Microsoft Word, Wordpress, Wordperfect, Word Processing, DOS, Tutoring, Answering Phones, Phone Etiquette, Data Entry, Insurance, Claims Handling, Stocks, Stocking, Inventory Management, Investment Properties, Inventory Control, Management, Writing, PowerPoint, Pallet Jack, Property Management, Problem Solving, Quality Assurance, Inspection, Assembling, Industrial Engineering, Materials Management, Food Preparation, Adjudication, Highly detail oriented
Education
University of Phoenix 2007 — 2010
Bachelor of Science (BS), Business Administration and Management, General
Valencia Community College 2000 — 2003
Four Courses shy of AAS, Electrical, Electronic and Communications Engineering Technology/Technician
Connextions June 2013 - Present
Connextions October 2012 - June 2013
Connextions April 2012 - October 2012
Skills
Technical Support, Software Documentation, Visio, Troubleshooting, SQL, Microsoft SQL Server, Active Directory, Business Analysis, Windows 7, Data Analysis, SharePoint, Access, Process Improvement, Windows Server, Microsoft Excel, Visual Basic, VBA, Project Management, Flow Charts, Wireframes, Mockups, Java, C++, Workflow Diagrams, Business Requirements, Functional..., Quality Assurance, Requirements Analysis
Education
University of South Florida 2009 — 2013
Bachelor of Science, Information Technology
West Shore Community College 1999 — 2002
Associate of Arts (A.A.), General Studies
Connextions 2010 - Present
Andrew Thomas electrical contracting 1998 - 2009
Skills
Technical Support, Photography, Customer service, Remote Troubleshooting, Conflict Resolver
Education
UNC Charlotte 2000 — 2003
Bachelor of Arts (BA), Mass Communication/Media Studies
N.C. State University 1998 — 2000
Franklin County November 2014 - March 2015
Express Scripts November 2013 - August 2014
Convergys May 2013 - September 2013
Connextions May 2012 - July 2013
Chase November 2011 - April 2012
Skills
Data Entry, Customer Service, Customer Retention, Microsoft Office, Microsoft Excel, Microsoft Word, Banking
Education
University of Phoenix
Bachelor of Education (B.Ed.)
Connextions 2012 - 2013
Mach One July 2010 - March 2012
Skills
Data Entry, Customer Service, Microsoft Office
Education
University of Phoenix 2011 — 2014
Business Management