Connextions Company
Industry: Software company
DescriptionHeadquarters: Orlando, Florida, United States Founded: 1992 Parent organization: TeleTech Healthcare Solutions, Inc. Subsidiaries: bConnected Software Inc., Connextions HCI, LLC, Connextions HCI NM, LLC
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Connextions Employees
Basati April 2014 - Present
Synergy Settlement Services June 2013 - March 2014
Basati 2014 - 2014
Fontaine Force September 2011 - June 2013
Source88 October 2010 - September 2011
Digital Risk, LLC October 2009 - November 2010
Paychex February 2009 - October 2009
Empower Software Solutions 2008 - 2008
Connextions 2003 - 2007
Skills
Marketing Communications, Public Relations, Media Relations, Corporate Communications, Internal Communications, Brand Development, Social Networking, Integrated Marketing, Social Media, B2B Marketing, Digital Marketing, Marketing Strategy, Lead Generation, Direct Marketing, Marketing Management, Advertising, Social Media Marketing, Online Advertising, Facebook, Guerrilla Marketing, Start-ups, Marketing, Leadership, Management
Education
DeVry University 2006 — 2008
BA Marketing and Technical Management
University of Central Florida 2005 — 2006
Bachelor's Degree, Marketing & Communications
Valencia College 2002 — 2005
AA, Marketing/Business Administration
Edgewater High
Donison Law Firm, PLLC May 2014 - Present
Connextions July 2013 - May 2014
Rock Falls Convention and Visitors Bureau May 2009 - May 2013
Blackhawk Hills Regional Council 1999 - 2012
Skills
Community Development, Customer Service, Economic Development, Event Management, Event Planning, Fundraising, Grant Writing, Leadership, Leadership Development, Marketing, Non-profit..., Nonprofits, Public Relations, Public Speaking, Strategic Planning, Team Building, Community Outreach, Volunteer Management, Program Development, Coaching, Social Media Marketing, Research, Marketing Communications, Outlook, Microsoft Office, Social Media, Public Policy, Marketing Strategy, Entrepreneurship, Editing, Blogging, Facebook, HIPAA, Board Development, Press Releases, Newsletters, Philanthropy
Education
Columbia College 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Highland Community College
Associate of Science (A.S.), Business/Commerce, General
Jamaican Braids By Chea OwnerAn Honorable Occasion2000 - Present
Connextions May 2011 - December 2011
Skills
Licensed Life & Health..., Stylists, Floral Design, Wedding Planning
Education
Central Piedmont Community College
Olympic High School
AmerisourceBergen November 2014 - Present
Wells Fargo November 2011 - Present
Connextions March 2008 - November 2009
Convergys 2005 - 2007
Skills
Customer Service, Telephone Skills, Microsoft Excel, Microsoft Word, Access, Microsoft Office, Time Management, PowerPoint, Notary Public, Training, 10 Key, Mortgage Lending, Loans, Customer Satisfaction, Banking, Filing
Education
Central Piedmont Community College 2011 — 2013
Associate of Science (A.S.), Paralegal
Fayetteville State University 1996 — 1999
Bachelor of Applied Science (B.A.Sc.), Psychology
Self Employed June 2013 - Present
Graphic Designer - Freelance June 2013 - Present
Equal Employment opportunity commission 2012 - 2012
Connextions June 2008 - June 2010
Skills
Paralegals, Legal Research, Legal Writing, Legal Documents, Personal Injury, Real Property, Construction Management, Blueprint Reading, Title Searches, Microsoft Office, Omega, QuickBooks, Payroll, Accounting, Word Processing, Customer Service, Interviews, Social Media, Facebook, Graphic Design, Image Editing, Online Research, Microsoft Publisher, Branding, PowerPoint, Microsoft Word, Multi-line Phone, Social Media Marketing, Photoshop, Graphics
Education
Central Piedmont Community College 2011 — 2012
Associate of Arts and Sciences (AAS), Paralegal Technology
Rowan-Cabarrus Community College 2004 — 2008
Associate of Arts (AA), Business Administration and Management, General
KSL February 2013 - Present
Connextions September 2011 - December 2012
Florida Sports & Spinal Rehab February 2008 - June 2011
Skills
HIPAA, Medicare
Education
Brevard Community College 2008 — 2011
Associate of Arts (A.A.)
Stevens-Henager College-Ogden
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Adventure Science Center May 2013 - Present
Comcast September 2012 - Present
Comcast May 2011 - September 2012
Connextions July 2010 - May 2011
Frontier Communications July 2007 - July 2008
Skills
Technical Support, Troubleshooting, Call Centers, Telecommunications, VoIP, Telephony, Customer Satisfaction, IP, Customer Service, Routers, Wireless, Cisco Technologies, TCP/IP, Wireless Networking, Unix, Help Desk Support, Vendor Management, Broadband, Management, Switches, LAN-WAN, Networking, Customer Experience
Education
Daytona College
Connextions November 2012 - Present
Abelard May 2012 - October 2012
Skills
Higher Education, Education, Employee Relations, Claim, Customer Service, Recruiting, Fixed Annuities, Employee Benefits, Term Life Insurance, Property & Casualty..., Pensions, Life Insurance, Health Insurance, Disability Insurance, General Insurance, Computers, Middle School, Insurance
Education
Eastern Kentucky University 2001 — 2005
Bachelor of Education (B.Ed.), English and Social Studies
Eastern Kentucky University 1990 — 1996
Juvenile Corrections
The Office of Dr. Timothy Hennie, O.D. April 2015 - May 2015
Pop's Country Store January 2015 - April 2015
EVO Merchant Services November 2011 - February 2012
Connextions June 2011 - July 2011
Sheetz November 2010 - May 2011
Connextions-FedEx September 2010 - November 2010
Ralph Baker Shoes September 2008 - July 2010
ProBill August 2007 - June 2008
Skills
Customer Service, Telephone Skills, Human Resources, Data Entry, Time Management, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Satisfaction, Sales, Cashiering, Public Speaking
Education
Central Piedmont Community College 2011 — 2012
Certificate, Medical Reimbursement Specialist
Rowan-Cabarrus Community College 2007 — 2009
Certificate; Diploma; Associate Degree, Medical Office Administration
East Rowan High School 2000 — 2003
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program, 4.0
TELUS International November 2013 - May 2014
Nordstrom February 2011 - November 2013
Walmart August 2010 - July 2011
Connextions January 2009 - August 2010
Fuel Pizza & Wings April 2006 - May 2008
Skills
Visual Merchandising, Sales, Customer Service, Software Installation, iWork, Microsoft Office, Conflict Resolution, Online & Offline Media, Inventory Management, Customer Retention, Research, Access, Employee Training, Social Skills, Staff Development, Presentations, Organization, Appointment Scheduling, Data Entry, Invoicing, Telephone Skills
Education
Central Piedmont Community College 2010 — 2012
Associate's degree, Business Administration and Management, General
Spelman College
Healthcare Support Staffing January 2014 - Present
Connextions October 2012 - January 2014
ProStaff Search LLC June 2010 - January 2011
Skills
Filing, Staffing Services, Recruiting, Administrative..., Applicant Tracking..., Internet Recruiting, Screening Resumes, Contract Recruitment
Education
oak ridge 2001 — 2005
high school diploma
Eastfield College
Novant Health July 2014 - Present
XPO Logistics, Inc. October 2013 - July 2014
Connextions December 2011 - October 2013
Crothall Healthcare July 2009 - November 2010
Novant Health Presbyterian Medical Center June 2008 - June 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Budgets, Public Speaking, Strategic Planning, Windows, Research, Negotiation, Photoshop, Teaching, HTML, Team Building, Sales, Editing, Event Planning, Project Management
Education
Pfeiffer University 2006 — 2008
MHA/MBA
East Carolina University 2000 — 2005
Health Services Administration
MLC Financial Group July 2003 - Present
Health Reform Team, Inc. April 2014 - April 2015
Aflac February 2014 - January 2015
Combined Insurance United States 2015 - 2015
LTC Financial Partners July 2013 - March 2014
Connextions September 2013 - February 2014
Transamerica December 2011 - March 2013
Jean Massuie Academy January 2010 - July 2010
Waddell & Reed Financial Services January 2003 - July 2003
Skills
Mortgage Lending, Direct Marketing, Business, Time Management, Sales Management, Entrepreneur, Coaching, Property & Casualty..., Life insurance, Term Life Insurance, Health Insurance, Umbrella Insurance, Fixed Annuities, Long-term Care, Retirement Planning, Retirement, Disability Insurance, Financial Services, Insurance, Personal Finance, Genuine, Entrepreneurship, Direct Sales, Finance, Marketing, Employee Benefits, Financial Planners, Long Term Care Insurance, Selling, Medicare, Brokers, Sales, Life Insurance, Small Business, Underwriting, Financial Planning, Team Building, Customer Service, Leadership, Strategic Planning, New Business Development
Education
Dallas Baptist University 1999 — 2002
BBS, Business Administration
Texas State Technical College 1982 — 1984
Associate of Applied Science, Computer Technology
Neighborhood Assistance Corporation of America July 2009 - Present
Connextions July 2008 - July 2009
Aides At Home, Inc February 2006 - September 2007
NYC Department of Education June 1999 - January 2003
Skills
Computer Proficiency, I-9 Compliance, Medical Compliance, Legal Assistance, Managing Start-ups, Start-up Consulting, Team Management, Human Resources, Social Media Marketing, Marketing, Phone Etiquette, Multitasking Skills, Singing, Loan Modifications, Multi-line Phone, Lynx, Web Chat, Small Business, Expense Reports, Business Travel, Travel Arrangements, Recruiting, Contract Negotiation, Employment Contracts, Employment Law, Management, Customer Service, Data Entry, Employee Benefits, Time Management, Mortgage Underwriting, Mortgage Industry, Vendor Relationship...
Education
Kaplan University-Des Moines Campus 2013 — 2015
Associate's Degree, Business Administration and Management, General- Concentration in Entrepreneurship, 3.98 GPA
Katharine Gibbs School 2003 — 2004
Business Administration and Management, General, 3.92 GPA
Central Piedmont Community College
General Studies
Connextions June 2014 - Present
iQor August 2013 - December 2013
Wendys 2013 - 2013
Skills
Customer Service, Management, Employee Training, CNAS, Cpr Certified, Microsoft Office
Education
Strayer University 2014 — 2018
Bachelor's degree, Human Resources Management and Services
Central Piedmont Community College 2010 — 2012
Associate's degree, Pre-Nursing Studies
MetLife January 2014 - August 2015
Connextions November 2011 - January 2014
Skills
Management, Analysis, Microsoft Office, Insurance, Process Improvement, Risk Management, Strategic Planning
Education
University of North Carolina at Greensboro 2015 — 2018
Bachelor's degree, Psychology
Central Piedmont Community College 2012 — 2015
Psychology
Central Piedmont Community College
Psychology
Autumn Care Nursing & Rehab 2015 - Present
Connextions 2014 - 2014
Aon Hewitt 2010 - 2011
Myers Tabernacle A.M.E. Zion Church February 2005 - September 2010
IRMC January 2006 - June 2006
Allstate Contact Center August 2005 - January 2006
Union Bethel A.M.E. Zion Church June 1997 - February 2005
Skills
Customer Service, Customer Satisfaction, Typing, Data Entry, Fax, Fast Learner, Fast Paced Environment, PowerPoint, Microsoft Word, Wordperfect, Microsoft Excel, Exceptional Listener, Problem Solving, Outlook, Insurance, Call Centers, Employee Benefits, Microsoft Office, Telephone Skills, Administration, Filing, Time Management, Teamwork, 10 Key, Medical Terminology, Spreadsheets, Microsoft Publisher, Clerical Skills, Phone Etiquette, Cashiering, Confidentiality, Administrative...
Education
Kaplan College-Charlotte 2013 — 2015
Associate's degree, Medical Billing and Coding
Central Piedmont Community College 1996 — 2011
Medical Office Management/Administration
Livingstone College 1995 — 1996
Computer Science
North Mecklenburg High School 1992 — 1995
H.S. Diploma
Access2coverage.com January 2015 - Present
Connextions September 2013 - May 2015
DollarWise Advertising January 2005 - November 2010
Skills
Account Management, Sales Management, B2B, New Business Development, Sales, Marketing Strategy, Key Account Management, Online Advertising, Marketing, Direct Sales, Sales Process, Salesforce.com, Advertising, Business Development, Solution Selling, Sales Operations, Lead Generation, Digital Marketing, Marketing Communications, Negotiation
Education
Colorado State University
Emily Griffith Technical College
Highland Park HS
Golf Channel May 2014 - Present
Google March 2011 - February 2014
Channel Intelligence July 2007 - March 2011
Channel Intelligence February 2006 - July 2007
Connextions November 2005 - February 2006
Operational Technologies / Ace Unlimited March 2001 - March 2004
Skills
E-commerce, Agile Methodologies, Agile Project Management, Salesforce.com, CRM, Troubleshooting, Project Management, SEO, HTML, Confluence, Product Management, Web Analytics, Management, SEM, Online Advertising, Outlook, Affiliate Marketing, Microsoft Office, Windows, Microsoft SQL Server, Testing, Online Marketing, Team Leadership, Databases, Optimization, Operations Management, Google Analytics, Networking, Business Development, Leadership, SharePoint, XML, Budgets, Analytics, Technical Support, Analysis, Communications Audits, PPC, Visio, SaaS, WordPress, Conversion Optimization, Software Documentation, Google Adwords, Lead Generation, Data Analysis, Search Advertising, SQL Server, Display Advertising, Landing Page...
Education
DeVry University 2004 — 2005
Bachelor of Science, Technical Management
ITT Technical Institute 1999 — 2001
Associate of Applied Science, Electronics Engineering Technology
Robert G Cole
XCell Inc March 2014 - Present
Bradford Construction Company March 2007 - January 2014
Insphere Insurance Solutions March 2013 - August 2013
Connextions June 2012 - March 2013
Texas Roadhouse September 2011 - August 2012
Huffines Chrysler, Jeep, Dodge January 2011 - September 2011
UPS May 2005 - April 2007
Skills
Customer Service, Construction, Salesforce.com, Sales&Marketing, Health Insurance, Power Point, Typing, Currency Exchange, Instructional..., HIPAA, Call Centers, Medicare Advantage..., Medicare Part D, Individual Health..., Employee Training, Healthcare Management, Microsoft Office, ADP Payroll, Management, PowerPoint, Sales
Education
Eastfield College 2008 — 2010
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Connextions October 2013 - February 2014
Dish Network March 2013 - September 2013
Stream Global Services March 2010 - November 2012
JW Marriott Desert Ridge Resort & Spa February 2009 - January 2010
Kings House Hotel June 2007 - August 2009
Marshalls Department Store March 2006 - August 2007
Little Caesars Pizza September 2003 - November 2006
Sturner & Klien August 2005 - October 2006
Skills
Customer Service, Call Centers, Telecommunications, Customer Experience, Troubleshooting, Customer Satisfaction, Wireless, Customer Retention, Technical Support, Computer Network..., Contact Centers, Workforce Management, CRM
Education
Coconino County Community College 2007 — 2008
Coconino High School 2002 — 2006
Firstsource Solutions Limited December 2014 - Present
Connextions May 2012 - December 2014
Kentucky Opera 2007 - 2013
Starbucks September 2007 - April 2012
The Student Loan People July 2005 - October 2009
Skills
Music, Drama, Opera, Public Speaking, Customer Service, Event Planning, Social Media, Training, Team Building, Editing, Fundraising, Social Networking, Leadership
Education
The University of New Mexico 1997 — 1999
Master of Music, Music Performance
Eastern Kentucky University 1992 — 1997
Bachelor of Music Education, Instrumental and Vocal Music
Optum Global Solutions March 2015 - Present
Connextions September 2013 - March 2015
Connextions May 2013 - September 2013
Connextions March 2012 - December 2012
Hospice Cleveland County January 2011 - May 2011
UNC Charlotte January 2007 - December 2007
Skills
HTML, VoIP, Linux, Computer Hardware, Troubleshooting, Windows 7, Requirements Analysis, XP, Operating Systems, Windows, Network Administration, Disaster Recovery, VMware, CSS, Technical Support, Integration, Help Desk Support, Software Installation, Firewalls, Routers, Printers
Education
Cleveland Community College 2010 — 2011
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General
UNC Charlotte 2006 — 2010
Software and Information Systems
Convergys January 2015 - Present
Professional Staffing Services Group October 2013 - October 2014
Concord Management June 2013 - September 2013
Comcast May 2011 - June 2013
Connextions January 2010 - May 2011
Information Technology and Data Solutions October 2007 - January 2009
Skills
Information Technology, Troubleshooting, Internet Troubleshooting, Computer Hardware, Computer Repair, Computer Security, Customer Service, Customer Support, General Electric, Networking, Wireless Networking, Computer Games, Gaming, Model Making, Model Building, Technical Support, Help Desk Support, Servers, Windows 7, Blackberry Enterprise..., Software Installation, Operating Systems, XP, Network Administration, Windows Server, Microsoft Exchange, Active Directory, Hardware, Laptops, VMware, System Administration, Network Security, Printers, Windows, Desktop Computers, Virtualization, Remote Desktop, Routers, Software Documentation, Windows XP
Education
University of Central Florida 2003 — 2007
Bachelor's degree, Information Technology
Brevard Community College 2001 — 2003
Associate of Arts (A.A.), General Studies
Fruition Partners October 2012 - Present
Align May 2011 - October 2012
Connextions August 2010 - January 2011
WebFeat January 2008 - August 2010
Memorial Sloan-Kettering Cancer Center May 2007 - November 2007
Clemson University October 2006 - May 2007
Skills
ServiceNow Certified..., Microsoft Office 2010..., Project Management, IT Service Management, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, IT Strategy, Social Media, SEO, Software Documentation, Data Analysis, Team Leadership, Business Analysis, SharePoint, Management, Program Management, JIRA, Confluence, CRM, Integration, IT Operations, Vendor Management, PMP, Visio
Education
Clemson University - College of Business and Behavioral Science 2003 — 2007
Bachelor of Science, Political Science/Economics
City of Dallas September 2014 - Present
Connextions July 2014 - Present
PFSweb July 2013 - July 2014
Prostaff Recruitment November 2011 - February 2013
Skills
Data Entry, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Claim Investigation, Quality Assurance, Retail Sales, eCommunications, Online Retail, Billing Systems, Billing Process, Loyalty Programs, Brand Loyalty
Education
Dallas Baptist University 2014 — 2018
Bachelor's Degree, Multi-/Interdisciplinary Studies, General, Sophomore
Texas Southern University 2006 — 2006
Bachelor of Arts (B.A.), Psychology
West Mesquite High School
TeleTech March 2012 - Present
Connextions May 2009 - March 2012
Charter Communications April 2005 - May 2009
Convergys Corporation December 1996 - April 2005
SPS Payment Systems 1989 - 1996
Skills
Operations Management, Outsourcing, Management, Call Center, Vendor Management, CRM, BPO, Business Intelligence, Process Improvement, Public Speaking, Customer Experience, Leadership, Customer Service, Account Management, Business Development, Business Process..., Business Strategy, Call Centers, Change Management, Contact Centers, Cross-functional Team..., Customer Retention, Customer Satisfaction, Executive Management, Performance Management, Product Management, Program Management, Recruiting, Sales Management, Sales Operations, Start-ups, Strategic Partnerships, Strategic Planning, Strategy, Team Building, Team Leadership, Telecommunications, Training, Workforce Management, Leadership Development, P&L Management
Education
Center for Creative Leadership 2008 — 2008
Graduate
University of Phoenix 1995 — 1997
MBA
East Tennessee State University 1987 — 1991
BBA
Modis/ HCL America/ FedEx Office August 2013 - February 2014
Connextions November 2011 - August 2013
Ingersoll Rand June 2009 - February 2010
Ferguson Water Works March 2007 - June 2008
Saia Motor Freight September 2006 - February 2007
Skills
Construction
Education
ECPI College of Technology 2010 — 2012
A.S., CIS/Network Security Mgt.
Queens University of Charlotte 1999 — 2000
Certificate, Microsoft Net. Admin.Specialist
Delta Air Lines March 2013 - Present
Orlando Magic March 2012 - March 2013
Chanel December 2011 - March 2012
Adventist Health System December 2007 - November 2011
Market Vision Gateway Research May 2011 - August 2011
Brooke Insurance Agency September 2004 - December 2007
WFTV 2003 - 2004
Connextions 2002 - 2004
Skills
Brand Equity, Market Research, Social Media Marketing, Sales Management, Product Marketing, Sales Support, CRM, Customer Service, Management, Marketing, Public Speaking, Sales, Sales Operations
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Hospitality Administration/Management
DeVry University
Bachelors of Science, Business Administration; Sales & Marketing, 3.3
Orlando Tech
Certification, Studio Assistant
Alsvelvetvoice January 2013 - Present
Playlist By Al January 2005 - Present
Middle Tennessee Medical Center September 2010 - April 2011
Connextions October 2006 - June 2010
Orlando Health January 2002 - October 2006
Skills
Voice Acting, Narrative, Audio Books, Voice Over, Music Industry, Music, Customer Service, Voiceovers, Customer Satisfaction, Customer Retention, Wedding DJ, Family Reunions, Sales, Radio, CRM, Commercials
Education
Community College of Philadelphia 1978 — 1981
Electronics
Lotto Comm January 2003 - Present
Connextions January 2013 - March 2013
aegis Telecommuncations October 2012 - January 2013
Skills
Customer Service, Typing, Phone Etiquette, Call Centers, Cash Handeling, Multi-tasked, Cash-handling, 10 Key Touch, General Office Skills, General Office Work, Customer Satisfaction, Telephone Skills, Accurate Data Entry, Multi-line Phone, Customer Experience, 10 Key, Sales
Education
DeVry University-Texas 2000 — 2001
Bachelor of Business Administration (B.B.A.), Business Information System
Wilmer-Hutchins High 1996 — 2000
High School, Basic Skills
Pretty diva fashions February 2013 - Present
HealthCare Support Staffing March 2014 - June 2014
Express Scripts June 2010 - September 2013
EMBARQ April 2007 - August 2009
Connextions February 2006 - January 2007
AOL March 2002 - September 2005
Skills
Entrepreneurship, Social Media Marketing, Marketing Strategy, Apparel, Marketing, Retail, Advertising, Small Business, Online Marketing, Online Advertising, Product Development, New Business Development, Fashion Design, Sales, Health Insurance, Customer Oriented, Prior Authorization, Insurance billing, Medical Terminology, Call Centers, Data Entry, Insurance, Invoicing
Education
Columbia College 2010 — 2011
Still Attending, Business Administration and Management, General
Valencia College 2010 — 2011
Buisness
Experis January 2015 - Present
LPL Financial October 2014 - December 2014
The Lash Group March 2014 - April 2014
Oldcastle Materials, Inc. January 2013 - February 2014
Connextions March 2012 - December 2012
Microsoft June 2011 - November 2011
Wachovia, A Wells Fargo Company September 1997 - May 2011
Moody's Investors Service January 1997 - July 1997
Skills
Windows Server 2008, Windows Server 2003, Active Directory, Windows 7, Windows Vista, Windows XP Professional, Exchange Server, Internet Information..., Microsoft Office, FrontPage, Lotus Notes, Lotus Smartsuite, Novell Netware, NetWare Administrator, ConsoleOne, Linux, Computer Hardware, Web Design, Troubleshooting, Technical Support, Help Desk Support, System Administration, Network Security, Network Administration, Process Improvement, Business Analysis, Windows, Information Technology, TCP/IP, Customer Support, Hardware, Microsoft Certified..., DNS, Operating Systems, DHCP, Customer Service, IT Operations, Microsoft Exchange, Windows Server, XP, IIS, iPhone Support, iPad Support, Android Support, Consumer Routers, MacOS, Remote Desktop Support, Citrix, Remote Desktop, Servers
Education
Central Piedmont Community College 2014 — 2014
Project Management
University of Phoenix 2007 — 2008
Business Administration
Johnson C. Smith University - JCSU 1990 — 1996
Bachelor of Science, Computer Science
Julia Maree's Boutique March 2012 - Present
Connextions October 2007 - February 2011
Pennies from Heaven Mortgages, LLC June 2003 - August 2007
W Autoworld, INC November 2000 - March 2001
Skills
Management, Sales, Escalation Resolution, Customer Escalation..., Escalation Process, Customer Service, Web Chat, Health Insurance, HR Policies, Team Building, Team Leadership, Team Management, Performance Management, Key Performance..., Computer Hardware, Software, Microsoft Office, Reward Systems, Rewards Programs, Human Resources, Public Relations, Social Networking, Social Media Marketing, Social Media, Online Marketing
Education
Central Piedmont Community College 2005 — 2005
UNC Charlotte 1996 — 1998
Central Piedmont Community College
Office, Information System Specialist
European Wax Center March 2014 - Present
Connextions November 2011 - Present
Red Robin October 2007 - October 2008
Skills
Call Centers, Customer Satisfaction, Data Entry, Microsoft Office, Customer Service
Education
Central Piedmont Community College
Associate of Science (A.S.)
Aveda Institute Charlotte
ManpowerGroup June 2013 - November 2013
Connextions August 2011 - January 2012
Education
Columbia College 2012 — 2016
Master of Business Administration (M.B.A.)
KHC Insurance Group May 2014 - Present
Colonial Life May 2012 - Present
Connextions 2013 - 2014
Connextions 2013 - 2014
Connextions 2013 - 2013
Skills
Health Savings Accounts, Health Insurance, Leadership, Long-term Care, Disability Insurance, Life Insurance, Customer Service
Education
Loyola University Chicago School of Law 2014 — 2016
Master of Jurisprudence, Health Law, 3.3
Concordia University-Wisconsin 2009 — 2012
Bachelor of Arts (BA), Health/Health Care Administration/Management, 3.75 Cum Laude
Concordia University-Wisconsin 2010 — 2011
Bachelor of Arts (B.A.), Health/Health Care Administration/Management, 3.7
Aon May 2014 - Present
Davis Investments January 2000 - Present
Level One RealPage November 2013 - May 2014
Connextions August 2013 - November 2013
Convergys April 2012 - January 2013
Allstate May 2007 - April 2012
Skills
Customer Service, Sales, Call Centers, Management, Finance, CRM, Customer Retention, Customer Satisfaction, Employee Benefits, Insurance, Invoicing
Education
Central Piedmont Community College
Associate of Arts (AA), Communication and Media Studies
Rehabilitation and Wellness Center of Dallas July 2015 - Present
Connextions July 2015 - Present
Grace Presbyterian Village May 2013 - Present
Skills
Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, C++, Editing, C, Java, Microsoft Office, Microsoft Word, Microsoft Excel, Cpr Certified
Education
El Centro College 2009 — 2014
Associate of Science (A.S.), Registered Nursing/Registered Nurse, 3.0
Bah Career Training Center 2013 — 2013
phlebotomy, Phlebotomy Technician/Phlebotomist
College of Insurance 2013 — 2013
Insurance, Health Services/Allied Health/Health Sciences, General, Finished program
Nurse Aide Academy 2008 — 2008
CNA LICENSE, licensed age
DeSoto High School 2002 — 2006
Diploma, Recommended, 3.0
Alliance Data August 2014 - Present
Coldwell Banker Residential Brokerage Southwest Region January 2013 - July 2013
Connextions July 2012 - September 2012
T-Mobile December 2002 - June 2012
MCI June 2000 - November 2002
MoneyGram International February 1998 - May 2000
Skills
Bilingual, Multi Tasking, Reliable, Team Leadership, Highly Dedicated, Professional Services, Solid computer skills, Highly-motivated, Integrity
Education
Community College of Aurora 1999 — 2000
El Paso High School 1993 — 1996
Connextions May 2015 - Present
Wollstonecraft series January 2012 - Present
Maintaining Your Sanity January 2010 - Present
Filmmaker September 2008 - Present
Xerox December 2014 - May 2015
Connextions August 2012 - November 2014
The Examiner April 2012 - February 2013
HubPages June 2012 - December 2012
Charlotte Regional Partnership January 2012 - May 2012
Charlotte Film Festival March 2012 - March 2012
Skills
Final Cut Pro, Blogging, Microsoft Office, Videography, Video Production, Film, Television, Video, Leadership, Editing, Film Production, Latin, Documentaries, Producing, Creative Writing, Books, Social Media, Short Films, Social Networking, Spanish, Screenwriting, Storytelling, ArcGIS, Publishing, Video Editing, Journalism, Pharmacy Benefit..., Multimedia, knowledge of HTML, Multi-lingual (French,..., experience in local..., experience in economic..., TV production, Final Cut Pro editing..., System Advisory Model..., painting and drawing, Songwriting, Guitarist, Craft brewing
Education
University of North Carolina at Greensboro 2007 — 2011
Bachelor's degree, Film and International Studies
Central Piedmont Community College
Continuing Education, certificate program, Spanish, Geospatial Technology, Renewable Energy, Real Estate
Charlotte Catholic High School 2004 — 2007
High School Diploma
Holy Trinity Catholic Middle School 2000 — 2004
Middle school diploma
Lowe's Companies, Inc. October 2013 - Present
TeleTech October 2012 - January 2013
Connextions 2011 - October 2012
G4S Secure Solutions (USA) Inc. October 2004 - February 2011
Bethesda Healthcare System June 2000 - October 2004
RHIConsulting December 1999 - May 2000
Skills
Troubleshooting, Airwatch Management, Technical Writing, Access Control, Project Management, Linux, Technical Documentation, Security, Security+, Networking, Hardware, Business Continuity, Security Audits, Customer Service, Cross-functional..., Forensic Analysis, Microsoft Technologies, Security Metrics, Risk Assessment, Loss Prevention, Experienced with IBM..., Technical Support, Software Documentation, System Administration, Microsoft Office, Windows 7, Windows
Education
Colorado Technical University 2012 — 2015
Associate of Science (A.S.), Business Administration and Management, Information Technology Project Management, 3.8
Kaplan University 2009 — 2011
AAS, Criminal Justice, Information Technology Management, Network, Data, and Physical Security
Konica Minolta Business Solutions U.S.A., Inc. November 2014 - Present
Connextions March 2005 - February 2012
ACCENT Marketing June 2004 - February 2005
Convergys November 2002 - June 2004
Skills
Call Centers, Technical Support, Windows 7, Windows XP, Troubleshooting, Telephone Skills, Customer Service
Education
Porter And Chester Institute of Rocky Hill, Connecticut 2013 — 2014
Computer Network Information Technology
Edinboro University of Pennsylvania 1997 — 2001
Bachelor of Fine Arts (BFA), Jewelry/Metalworking
Sealed Air Diversey Care October 2014 - Present
Bank of America August 2012 - August 2014
Bank of America September 2011 - August 2012
Connextions May 2011 - September 2011
Connextions April 2009 - April 2011
Connextions February 2008 - April 2009
Connextions September 2007 - February 2008
Hoover Consulting August 2003 - September 2007
R&R Barbecue May 2006 - March 2007
UNCC Student Computing October 2003 - May 2004
Skills
Documentation, Customer Service, Troubleshooting, Technical Writing, Call Center, Business Analysis, Knowledge Base, Problem Solving, Technical Training, Excel, Management, Team Building, XP, Software Documentation, Networking, Technical Support, Training, Coaching, Windows 7, Process Improvement, Operations Management, Network Administration, Microsoft Excel, Call Centers, Customer Satisfaction, Vendor Management
Education
University of North Carolina at Charlotte 2003 — 2010
BA Candidate, Political Science, Computer Science
Central Piedmont Community College 2001 — 2003
AA, AA Transfer Degree
Connextions May 2012 - Present
Harris Corporation February 2001 - January 2003
OAO\Lockheed Martin September 1998 - January 2001
Skills
System Administration, Microsoft SQL Server, CCNA, Microsoft Certified..., SQL, Windows Server, MCSE 2003, A+ Certified, Active Directory, Microsoft Exchange
Education
Eastern Florida State College
Associate of Science, Computer Science
Hoffnagle insurance August 2015 - Present
Health Reform Team, Inc. November 2014 - August 2015
HealthMarkets, Inc. February 2014 - November 2014
Connextions November 2013 - February 2014
Launch Local 2013 - 2013
RadioShack July 2009 - April 2010
Skills
Open Water Diver, Visual C#, Visual C++, Microsoft Excel, Microsoft Word, Licensed Life & Health...
Education
Clarion University of Pennsylvania 2010 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.1
Expion April 2014 - Present
Haystax Technology September 2013 - April 2014
NTT America August 2013 - October 2013
Northrop Grumman Corporation April 2013 - September 2013
InterImage October 2012 - April 2013
InterImage June 2012 - October 2012
SAIC November 2011 - June 2012
Harris Corporation April 2011 - November 2011
DRS Defense Solutions, LLC December 2009 - July 2011
Connextions March 2009 - December 2009
Skills
VMware ESX, Operating Systems, Microsoft Exchange, System Administration, Computer Repair, Networking, Active Directory, Software Installation, Servers, Cisco Technologies, Group Policy, Computer Hardware, Security, Routers, Hardware, Network Design, Switches, VMware, Network Security, Computer Security, Firewalls, Windows 7, Visio, VoIP, Windows Server, Troubleshooting, Technical Support, VPN, TCP/IP, SATCOM, DHCP, DNS, IP, LAN-WAN, Network Administration, Network Configuration, Virtualization, Windows, Microsoft SQL Server, SCCM, Virtual Machine Manager, Windows Azure, System Deployment, ADFS 2.0, Domain Controller, Hyper-V, Data Center
Education
Central Piedmont Community College 2008 — 2010
Associates, Networking Engineer
Stonewall Jackson High 2004 — 2008
High school Diploma
Connextions August 2012 - Present
Aegis Communication/United Health Care/ AARP Medicare Rx Plan July 2011 - March 2012
Emerson Radio Corp June 1997 - September 2010
AT&T Wireless Service April 1992 - March 1997
JC Penney October 1991 - March 1992
Amoco Oil Company August 1988 - August 1991
Skills
Customer Satisfaction, Inventory Management, Operations Management, Customer Service, Reverse Logistics, Sales, Supply Chain Management, Sales Management, Call Center, Process Improvement, Team Building, Logistics, Service Management, Customer Experience, Consumer Electronics
Education
Drake University 1982 — 1986
B.S., Biology
Drake University
Drake University
Bachelor of Science
Duke Energy Corporation February 2014 - Present
Connextions May 2013 - August 2013
Harris Teeter September 2009 - August 2012
Sams Club October 2007 - December 2008
Skills
Cpr Certified, EKG, Phlebotomy, Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, Leadership, Data Entry, Time Management, PowerPoint, Outlook, Healthcare
Education
ECPI University 2014 — 2016
Bachelor of Science (BS), Health/Health Care Administration/Management
ECPI University 2009 — 2011
AAS, Medical Assisting
UnitedHealth Group October 2014 - Present
Pacific Crest Insurance (The Sawyer Agency) May 2014 - Present
Connextions October 2013 - May 2014
Etech Global Services July 2013 - October 2013
Hilton Worldwide June 2011 - March 2013
Aflac March 2011 - June 2011
Freeman Auto Group April 2010 - June 2011
History Maker Homes 2006 - 2007
Skills
Consultative Sales..., Insurance, Medicare, Sales, Selling, Customer Service, Customer Retention, Cold Calling, Health Care Reform, Building Relationships, Direct Sales, Sales Presentations, Sales Process, Strategic Planning
Education
Dallas Christian College 2001 — 2003
Bachelor of Science (B.S.), Christian Studies and Leadership
Tyndale Theological Seminary 1998 — 2000
Roosevelt High School
AmerisourceBergen June 2014 - November 2014
Connextions November 2013 - May 2014
Xerox September 2012 - July 2013
Thre Apartment Mo vers January 2012 - April 2012
Abandon Vehicle Enforcement September 2011 - January 2012
Skills
Customer Service, Data Entry, Material Handling, Microsoft Word, 10 Key, Email, Fax, Internet Explorer, Multi Tasking, Computers, Problem Solving, Eye for Details, Cash Register, Call Center, Cold Calling, Quality Assurance, Stocking, Organization, People Skills, Selling, Highly motivated..., Caring, Patience, Health Insurance, Microsoft Excel, Banking, Critical Thinking, Customer Experience, Deposits, Credit Cards, Call Centers, HIPAA, Insurance, Customer Satisfaction, Leadership, Team Leadership, Time Management, Customer Retention
Education
Concorde Career Institute-Arlington 2014 — 2015
Surgical Technology/Technologist
Fortis Institute-Grand Prairie, TX 2012 — 2013
Medical/Clinical Assistant
Texas A&M University-Commerce 2010 — 2011
Business Administration and Management, General
Vengroff Billing Services April 2013 - April 2014
CuraScript, Inc. An Express Scripts Co. September 2011 - April 2013
Alere, Inc. January 2009 - August 2011
Connextions October 2005 - October 2008
Skills
Accurate Data Entry, Microsoft Office, Typing, 10 Key Touch, Customer Service, MS-DOS, Billing Systems, Dispute Resolution, Game Design, Creative Writing, Data Entry, Microsoft Word, Microsoft Excel
Education
DeVry University 2001 — 2002
NA, Computer and Information Sciences and Support Services
Connextions 2012 - 2013
USFoods January 2007 - October 2010
Skills
Windows Server, XP, Windows 7, Active Directory, Technical Support, Help Desk Support, Operating Systems, Windows XP
Education
ECPI College of Technology 2005 — 2007
AAS IT/Networking Security Administration, Computer Science, GPA 3.58
VistaHorizons Inc March 2007 - Present
Connextions July 2010 - December 2010
CMC at NorthEast Medical Center August 2002 - August 2007
Skills
Insurance, Health, Call Center, Excel, PowerPoint, Project Management, Compensation..., Public School Teacher -..., Human Resources Plant..., IRS Tax Preparer, Call..., Change Management, Organizational..., Organizational Change, Training & Development, Mentoring, Large Group Facilitation, Microsoft Office, Apple Software, Call Centers, Employee Training, Long-term Care, Performance Management, Training, Microsoft Excel, Investments, Strategic Financial..., Employee Benefits, Health Insurance, Fixed Annuities, Workshop Facilitation, Personnel Management
Education
Winthrop University 1992 — 1995
Masters, Business Administration
Elizabeth City State University 1969 — 1973
Bachelor of Science (BS), Business/Office Automation/Technology/Data Entry, 3.85
Patient Access Network December 2013 - Present
Tillman Agency Nationwide Insurance May 2013 - Present
Connextions August 2011 - May 2013
Bankers Life and Casualty November 2010 - July 2011
Travelers March 2003 - August 2010
Skills
Insurance, Life Insurance, Call Centers, Customer Service, Medicare Advantage, Medicare Prescription..., Outlook, Technical Support, Homeowners
Education
Monroe High School 1999 — 2001
High School Diploma
Central Piedmont Community College
Cabarrus County Schools September 2014 - June 2015
Combined Insurance United States June 2014 - February 2015
Red Ventures August 2012 - May 2014
WGIV 103.3 fm and 103.7 am The Soul 0f Charlotte December 2012 - September 2013
Succes Tutoring and Mentoring February 2010 - August 2012
Connextions September 2011 - July 2012
Charlotte Mecklenburg Schools August 2007 - June 2009
Madison township Fire Department February 1992 - August 1996
Dayton Urban League 1995 - 1996
U.S. Army Corps of engineers' Rock Island, Ill. May 1992 - August 1993
Skills
Tutoring, Mathematics, Teaching, Classroom Instruction, Classroom, Sales, Community Outreach, Coaching, Training, PowerPoint, Staff Development, Microsoft Office, Public Speaking, Curriculum Design, Event Planning, Time Management, Fundraising, Customer Service, Nonprofits, Microsoft Word, Research, Event Management, Higher Education, Leadership, Leadership Development
Education
Central State University 1991 — 1995
Bachelors, Business Administration, MIS
Maryville College 1989 — 1990
Computer Science
Trotwood Madison High School 1985 — 1989
Diploma
Channelinsight November 2012 - Present
Channelinsight November 2013 - April 2014
Channelinsight October 2013 - April 2014
Channelinsight March 2013 - January 2014
Infonow/Channelinsight November 2012 - March 2013
Connextions June 2012 - November 2012
Rural/Metro Corporation August 2011 - April 2012
Agilent Technologies February 2008 - May 2009
Best Buy January 2005 - January 2006
Skills
Solution Architecture, Client Expectations..., Client Education, Employee Training, Technical Training, Troubleshooting, Technical Support, SQL, Customer Service, Time Management, Microsoft Office, Software Documentation, Computer Hardware, Microsoft Excel, Windows, Process Improvement, Access, Windows 7, Microsoft Word, EDI, Document Management, Training, Computer Proficiency, Technical Documentation, Client Relations, Client Services, Windows 8, Unix, Project Management, Project Delivery, Project Planning, Problem Solving, Collaborative Problem..., CRM, Analytics, Zendesk, Atlassian JIRA, Quality Assurance, User Acceptance Testing, Business Intelligence, POS, Requirements Analysis, Requirements Gathering, Business Process..., Enterprise Software, Channel Partners, Professional Services
Education
University of Colorado at Denver 2012 — 2014
Biology, 3.75
Community College of Aurora 2009 — 2011
EMT Cert, Associates Degree, Biology, General, 3.75
Various Contract 2013 - 2014
Connextions September 2012 - May 2013
Robert Half International June 2010 - November 2011
Natural Grocers October 2005 - May 2010
FMH Solutions August 2002 - July 2005
Skills
Computor Skiils, Employee Development..., Administrative,..., Relationship Building,..., General Ledger, Human Resources, Accounts Payable, Customer Service, Performance Management, Training, Time Management, Microsoft Excel, PowerPoint, Administrative..., Accounting, Management, Data Entry, Sales, Payroll, Employee Benefits, Invoicing, Recruiting, Data Analysis, Benefits Administration, Outlook, Account Reconciliation, Employee Relations
Education
Colorado State University
Masters, Education. Human Resource Studies, 3.99
The Ohio State University
, Bachelor of Arts, Psychology
Aetna specialty pharmacy November 2013 - Present
Connextions August 2011 - August 2014
Kelly Services April 2010 - July 2010
Kelly Services April 2010 - July 2010
Walgreen's Pharmacy October 2008 - May 2009
Walgreen Pharmacy Company October 2008 - May 2009
Hubbard Construction Company October 2006 - October 2008
Hubbard Construction Company 2006 - 2008
All American Roofing & Construction February 2005 - October 2006
American Roofing February 2005 - October 2006
Skills
Data Entry, Payroll, Human Resources, Office Equipment, Accounting, answ, Microsoft Office, Excel, Customer Service, Analysis, Budgets, Call Centers, Coaching, Customer Satisfaction, Employee Relations, Event Planning, Fax, Healthcare, Inventory Management, Invoicing, Leadership, Leadership Development, Management, Microsoft Excel, Microsoft Word, Nonprofits, Office Management, Outlook, Policy, PowerPoint, Process Improvement, Process Scheduler, Project Planning, Public Speaking, Recruiting, Research, Social Networking, System Administration, Team Building, Telephone Skills, Time Management, Training
Education
Colorado Technical University 2013 — 2015
Bachelor's degree, Healthcare
Colorado Technical University 2011 — 2012
Associate of Science, Healthcare Administrator
Course of Study 2011 — 2012
Issuing, Colorado technical University Online
State of Florida NotaryState Of Florida 2011 — 2012
Certificate, Accounting
Orlando Vo. TechAssociate 1990 — 1990
Diploma, General Studies
XOS Digital October 2013 - Present
Connextions December 2008 - February 2014
CompuCredit January 2006 - December 2008
BBVA Compass 2002 - 2006
D&D Aviation Services, Inc. April 2000 - 2002
Skills
Employment Law, Compliance, Privacy, Data Security, GLBA, HIPAA, Risk Management, Contract Negotiation, Contract Negotiations, Mergers, Real Estate Transactions, Privacy Law, Privacy Policies, Enterprise Risk..., Licensing Agreements, Legal Compliance, Mentoring, Licensing, Strategic Planning, Commercial Litigation, Legal Advice, Vendor Management, Start-ups, Mergers & Acquisitions, Due Diligence, Executive Management, Legal Issues
Education
Emory University School of Law 1996 — 1999
Law
University of Florida 1992 — 1996
BA, English
Datalink September 2013 - Present
NetApp October 2012 - September 2013
Arrow Electronics August 2011 - October 2012
EMC January 2011 - December 2011
NetApp November 2007 - January 2011
Software Resources Inc August 2006 - September 2007
Software Resources 2006 - 2007
Insight Global June 2006 - July 2006
Connextions August 2005 - June 2006
Kforce Technology Staffing July 2005 - August 2005
Skills
Computer Hardware, Windows, Troubleshooting, NAS, Linux, Laptops, Operating Systems, XP, Windows Server, SAN, A+ Certified, Programming
Education
Valencia College 1997 — 1999
A.S., Programming
Eastern Florida State College 1990 — 1995
A.A., General Studies
Lakeside Medical Response March 2013 - Present
Connextions August 2006 - September 2007
Hartman Consulting and Design September 2005 - August 2006
Orlando Housing Authority of Florida September 2004 - August 2005
Walgreens 2000 - 2002
Skills
Management, Process Improvement, Budgets, Analysis, Accounting, Forecasting, Operations Management, Project Planning, Inventory Management, Finance, Cross-functional Team..., Program Management, Software Documentation, Team Building
Education
Coastal Carolina University 2010 — 2011
B.S., Accounting
University of New Orleans 2002 — 2004
MBA, Finance
Xavier University of Louisiana 1995 — 1999
B.S., Business Management
Northwest High School, Opelousas La
Northwest High School, Opelousas La
Connextions July 2013 - September 2013
Connextions October 2012 - November 2012
The Lash Group May 2011 - September 2011
The Lash Group November 2010 - January 2011
Hewitt Associates October 2009 - April 2010
Aon Hewitt August 2007 - January 2008
Skills
Access, Coaching, Customer Service, Data Entry, Employee Relations, Event Planning, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Project Management, Public Speaking, Research, Social Media, Social Networking, Team Building, Teamwork, Time Management, Training
Education
Guilford Technical Community College 2015 — 2016
Certificate, Medical Billing and Coding
Goodwill 2008 — 2008
NC Career Readiness Certification, Customer service/banking/call center
Central Piedmont Community College 2004 — 2006
General Studies, Music
NorthWest School of the Arts 1997 — 2004
High school diploma, General education, music
International Palms Resort & Conference Center Cocoa Beach November 2014 - Present
International Palms Resort & Conference Center Cocoa Beach April 2012 - November 2014
Connextions 2011 - 2012
Space Coast Truss 2005 - 2008
Omicron Marble and Granite 2003 - 2005
Skills
Meeting Planning, Resorts, Hospitality, Hospitality Management, Hospitality Industry, Weddings, Wedding Planning, Event Planning, Hotels, Hotel Management, Convention Services, Event Management, Customer Service, Office Management, Microsoft Publisher, Outlook, Food & Beverage, Time Management, Corporate Events, Marketing, Social Media, Lotus Notes, Catering, Data Entry, Invoicing, Sales, Client Billing, Spanish-English, Problem Solving, Project Management, Records Management, Managing Database, Calendaring, Spreadsheets, Reports, Receptionist Duties, Light Payroll, Travel Management, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Photoshop, QuickBooks, Mas 90, Windows, Stromberg, Citrix, Typing
Education
Eastern Florida State College 2013 — 2015
Associate of Science (A.S.), Business Administration and Management, General
Wells Fargo August 2015 - Present
Wells Fargo August 2014 - Present
Nike November 2007 - December 2014
Wells Fargo September 2012 - August 2014
Wells Fargo February 2011 - September 2012
Connextions August 2009 - April 2010
Skills
Customer Service, Leadership, Public Speaking, Sales, Microsoft Office, Troubleshooting, Microsoft Word, Microsoft Excel, Outlook, Time Management, PowerPoint, Social Media, Coaching
Education
Strayer University-North Carolina 2010 — 2012
masters, Public Administration
University of North Carolina at Charlotte 2007 — 2009
Bachelor in Arts, Communications, Political Science
North Carolina State University 2005 — 2007
Political Science and Government/ communication
Shelby High School 2001 — 2005
high school diploma
Charlotte School of Law
Criminal law
First Financial Group of America January 2015 - Present
First Financial Group of America January 2014 - December 2014
First Financial Group of America January 2013 - December 2013
Connextions October 2012 - December 2012
Armor Wealth Management July 2012 - December 2012
Southlake Baptist Church November 2011 - August 2012
Sky Ranch June 2008 - August 2010
Primerica March 2007 - August 2010
Student Team Ministries February 2002 - July 2010
Skills
Public Speaking, Customer Service, Team Building, Social Media, Team Leadership, Microsoft Office, Microsoft Excel, Event Planning, Non-profits, Community Outreach, Leadership, Coaching, Teaching, Event Management, PowerPoint, Microsoft Word, Research, Sales, Public Relations, Higher Education, Project Planning, Time Management, Program Management, Nonprofits
Education
East Texas Baptist University 2005 — 2007
B.A., Mass Communications & Leadership
Tyler Junior College 2001 — 2005
A.A., Speech
Ashworth University May 2014 - Present
Connextions January 2013 - March 2014
Convergys October 2012 - January 2013
Johnson C. Smith University August 2010 - May 2012
Skills
Microsoft Office, People Skills, Public Policy, Management, Windows 7, Android SDK, Call Center, Qualitative Research, Team Leadership, iOS, Customer Service, Flexibility, Call Centers, Sales, Sales Process, E-commerce, Customer Retention, Salesforce.com, Customer Experience, Inventory Management, Cold Calling
Education
Colorado State University 2015 — 2016
Master of Science (M.S.), Information Technology Project Management
Johnson C. Smith University - JCSU 2009 — 2013
Bachelor of Arts (BA), Business Administration and Management, General
Bryan Chick Fitness May 2015 - Present
Team Beachbody Independent Business Coach December 2014 - Present
Cherry Creek School District August 2013 - Present
Jeffco Schools March 2011 - August 2013
Cherry Creek Schools March 2009 - August 2013
Connextions August 2012 - October 2012
Avant Photography LLC July 2006 - April 2012
Kelly Services for CTB McGraw/Hill October 2008 - December 2008
Target June 2008 - September 2008
United States Marine Corps August 1996 - September 2000
Skills
Lesson Planning, Teaching, Tutoring, Curriculum Design, Secondary Education, management, Schedules, Inventory Management, Web 2.0 Tools, Adobe Lightroom, Google Applications, Basic Web Design, Customer Service, Retail, Health Insurance, Management, Google Apps, Educational Technology
Education
Community College of Aurora 2012 — 2015
Java, C++, Unix/Linux
University of Colorado at Boulder 2005 — 2007
BA, Classics
Xerox January 2015 - Present
Connextions 2013 - 2014
Xerox October 2011 - March 2013
Dollar Tree Stores July 2005 - July 2007
Skills
Customer Service, Customer Satisfaction, Call Centers, Time Management, Sales, Customer Experience, Leadership, Telephone Skills, PowerPoint
Education
College of the Albemarle 2010 — 2011
Certified Nursing Assistant Certification, Pre-Nursing Studies
East Wake Academy 2004 — 2007
High School Diploma, General Studies
Security Consulting Company August 2015 - Present
Red Ventures August 2014 - August 2015
Red Ventures May 2013 - August 2014
SMS Systems Maintenance Services December 2008 - June 2013
Connextions 2005 - 2007
Skills
Penetration Testing, Red Teaming, Information Security, Vulnerability Assessment, Metasploit, Windows Server, Active Directory, Linux, Powershell, Python, Group Policy, VMware, Puppet, Nginx, Django, Okta, SSO, Bash, Burp Suite, Nessus
Education
Central Piedmont Community College 2014 — 2018
Associate's Degree, General Studies
HealthMarkets, Inc. March 2014 - Present
Aerotek October 2014 - February 2015
Connextions July 2013 - October 2014
Accountemps November 2011 - July 2013
Connextions August 2012 - December 2012
Connextions, Inc. August 2011 - October 2011
Turbomeca July 2008 - January 2009
Pilgrim's Pride April 2008 - July 2008
Clariant October 2004 - April 2008
Solectron September 1996 - November 2001
Skills
Accounts Payable, SAP, Microsoft Office, Microsoft Excel, QuickBooks, Accounting, Accounts Receivable, Invoicing, Microsoft Word, Journal Entries, Time Management, Customer Service
Education
University of North Carolina at Charlotte 1999 — 2004
BS, Accounting
Central Piedmont Community College 1987 — 1990
AS, Bookkeeping/Clerical
Insight Global June 2012 - Present
Strategic Staffing Solutions 2010 - 2012
Connextions 2009 - 2010
Skills
Technical Support, Computer Hardware, Networking, Call Centers, XP, VoIP, HP, Servers, Help Desk Support, Troubleshooting, Software Installation, Hardware, Information Technology, Printers, Dell Computers, Windows 7, Databases, System Deployment, Leadership
Education
Central Piedmont Community College 2010 — 2011
Computer Technology Integration, Information Systems
Wells Fargo May 2013 - Present
Connextions August 2012 - May 2013
Northwest/Delta Airlines May 1996 - February 2009
Northwest Airlines 1999 - 2001
Northwest Airlines 1999 - 2001
Northwest Airlines 1999 - 2000
Skills
Customer Service, Airlines, Training, Team Leadership, Customer Satisfaction, Process Improvement, Event Planning, Program Management, Sales Process, Internal Communications, Organization, Inter-personal, Financial Services, Tourism, Marketing Strategy, Communication, Public Speaking, Management, Team Building, Time Management, Leadership, Microsoft Word, Microsoft Excel, Sales, Public Relations, Research, Microsoft Office, Social Networking, Marketing, Volunteer Management, Fundraising, Event Management, Customer Relations, Customer Experience, Outlook, Budgets, Nonprofits, Social Media, Community Outreach, Coaching
Education
University of Phoenix 2013 — 2014
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.6
Eastern Michigan University 1989 — 2007
B.S., Communications, Tourism, Marketing
Edwin Denby 1982 — 1985
Diploma, Tourism and Travel Services Management
MaineHealth October 2013 - Present
Waldo County General Hosptial December 2012 - October 2013
BioPlus Specialty Pharmacy July 2012 - September 2012
CenturyLink May 2012 - July 2012
Convergys July 2011 - April 2012
Connextions February 2010 - April 2011
Daytona State College November 2006 - August 2007
Skills
Technical Support, Customer Service, Call Center, Help Desk Support, Windows, Microsoft Office, Computer Repair, Microsoft Excel, Active Directory, PowerPoint, Security, Windows Server, Troubleshooting, Computer Hardware, Training, Windows 7, Project Management, Windows Phone, Windows Vista, Windows XP Pro, Hospital Information..., Healthcare Information..., Information Technology, Leadership, Printers, Hardware, Routers, Laptops, System Deployment, Switches
Education
Daytona State College 2006 — 2009
Associate’s Degree, Network and System Administration/Administrator, 3.8
Embry-Riddle Aeronautical University 2003 — 2004
Computer Engineering
Hampden Academy 1999 — 2003
Connextions 2014 - Present
Self-employed January 2013 - Present
Skills
Cosmetics, Skin Care, Beauty Industry, Makeup Artistry, Makeovers, Fragrance, Bridal Showers, Personal Care, Cosmetology, Retail, Spa, Fashion, Luxury Goods, Hair Care, Acne
Education
Metropolitan State University of Denver 2008 — 2009
Community College of Denver
Connextions August 2012 - Present
Spherion/Aon Hewitt July 2011 - August 2012
Dial America November 2009 - July 2011
Bankers Life & Causality/ Great American May 2007 - December 2009
Skills
Medicare, Insurance, Health Insurance, Customer Service, HIPAA, Microsoft Office, Outlook, Process Improvement, Employee Benefits, Call Centers, Microsoft Excel, Healthcare, Employment Law, Training, Microsoft Word, Legal Research, PowerPoint, Data Entry, Claim, Software Documentation, Marketing, Life Insurance
Education
Valencia College 2009 — 2011
Associates, Law Studies
Eastern Florida State College 2003 — 2005
Associates, Business Management
Connextions January 2008 - January 2011
Skills
Six Sigma Green Belt..., AutoCad Certified 2012, Microsoft Office 2007, Networking Technology, Adobe Creative Suite, CompTIA A+ Certification, Wedding Photography, Event Photography, Portrait Photography
Education
Central Piedmont Community College 2012 — 2012
Certification, Six Sigma Green Belt, final exam 98%
Central Piedmont Community College 2012 — 2012
Certification, AutoCad Basic User, satisfactory
brookstone college 2000 — 2002
Diploma/certificate, networking technology MCSE, 3.83
24-7 Intouch May 2015 - Present
Optum January 2014 - May 2015
Connextions August 2013 - January 2014
Connextions July 2012 - August 2013
Stellar April 2011 - July 2012
Arvato Digital Services April 2009 - May 2011
Cartus August 2007 - September 2008
Security Insurance Group January 2002 - July 2007
Edward Jones July 2000 - January 2002
Skills
Call Center, Customer Service, Customer Satisfaction, Customer Relations, Process Improvement, Operations Management, Sales Management, Salesforce.com, Unifi, Cisco Call Manager, Aspect, Call Centers, Team Leadership, Contact Centers, Customer Retention, BPO, Management, Program Management, Sales, Human Resources, Interviews, Forecasting, Coaching, Time Management, Workforce Management, Quality Assurance, Customer Experience, Troubleshooting, Performance Management, Budgets, Start-ups, Vendor Management, Employee Training, Team Building, Outsourcing, Call Center Development, Leadership, Training, CRM, Account Management, Change Management, Team Management
Education
East Central University 1998 — 1999
Masters, Administration
East Central University 1994 — 1998
Bachelors, History
Lowe's Home Improvement March 2014 - Present
City of Charlotte April 2011 - Present
Lowe's Home Improvement February 2013 - March 2014
Connextions March 2010 - April 2011
Matrix Media Partners January 2007 - July 2008
Acclinet Corporation January 2004 - February 2008
Electronic Business Solutions February 1996 - December 2003
Skills
Training, Sales, VoIP, Program Management, Process Improvement, Government, Project Management, Vendor Management, Strategic Planning, Leadership, Management, Team Leadership, Team Building, SharePoint, Contract Management, Analysis, Cloud Computing, Budgets, Information Technology, Databases, Technical Support, Networking, Contract Negotiation, RFP, Project Planning, Software Documentation
Education
Northeastern University 2010 — 2016
Bachelor’s Degree, Information Technology, 3.85 GPA, Multiple Dean's List
Central Piedmont Community College 2009 — 2010
Networking Technologies Microsoft Windows Administration, 4.0
Self employed October 2008 - Present
Connextions October 2007 - December 2008
Hewlett-Packard February 2002 - October 2006
Belkin Components January 2002 - February 2003
Highland School of Technology May 2002 - August 2002
Education
Central Piedmont Community College 2006 — 2008
Associate in Applied Science, Web Technologies
Tech Train 2001 — 2002
SunTrust Bank November 2010 - Present
SunTrust Bank 2010 - Present
Chase July 2009 - September 2010
Connextions November 2008 - October 2009
Skills
I pride myself in being..., Customer Service, PowerPoint, Public Speaking, Management, Microsoft Office, Social Media, Team Building, Microsoft Word, Event Planning, Leadership, Research, Sales
Education
Davenport University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services, 2.5
Kaplan Test Prep January 2013 - Present
Connextions January 2012 - December 2012
Valencia College April 2008 - July 2011
Rasmussen College December 2007 - June 2011
Deltak Corporation February 2007 - April 2008
Xerox Engineering Systems March 1987 - February 2007
Micro May 1981 - March 1987
Skills
Visio, Instructional Design, ADDIE Instructional..., Curriculum Development, Adult Learning Theory, Microsoft Office..., Presentation..., Professional..., Course/Student..., Virtual Learning..., Call Centers, IT Support, Help Desk, Technical Support, Leadership, Staff Development, Software Documentation, Performance Management, Networking, Access, Call Center, E-Learning, Training, Help Desk Support, Instructor-led Training, Coaching, Troubleshooting, Needs Analysis, Higher Education
Education
Warren National University
Masters, Management Information Systems
Warren National University
B.S, Management Information Systems
Cleveland Institute of Electronics
A.A, Electrical Engineering
VROOM.COM May 2015 - Present
Amazon October 2012 - Present
Comcast, Inc. - Central Division March 2010 - March 2012
Connextions August 2009 - December 2009
USAA April 2007 - August 2009
Hewitt Associates 1996 - 2004
Skills
Workforce Management, Call Center, Customer Service, BPO, Customer Experience, Contact Centers, Aspect, IEX, Call Centers, Employee Benefits, Forecasting, Leadership, Customer Satisfaction, Process Improvement, Management, Outsourcing, Vendor Management, Strategy, Team Management, Enterprise Software, Human Resources, Analysis, Training, Coaching, Performance Management, Team Building, Team Leadership, Customer Retention, Business Process
Education
Geneva College 1989 — 1992
BS, Business Adminisration
Embry-Riddle Aeronautical University 1987 — 1989
Aeronautical Science, Flight Training
CJCS
RemX Specialty Staffing for Retail Data April 2015 - August 2015
Pale Blue Design, Inc. December 2014 - February 2015
Cognosante August 2014 - November 2014
Hilda Tucker Insurance School March 2014 - May 2014
Allstate August 2012 - October 2013
Connextions July 2011 - June 2012
K&K Insurance and Business Services, Inc February 2010 - July 2011
Skills
Health Insurance, Medicare, Insurance, Long-term Care, Disability Insurance, Workers Compensation, Employee Benefits, Healthcare, Life Insurance, Process Improvement, Underwriting, Customer Service, Strategic Planning, HIPAA, Budgets, Fixed Annuities, Trainers, Training Delivery, Training, Management, Call Centers, Sales, Team Building, Leadership, Coaching, Customer Retention, Property & Casualty...
Education
Colorado Technical University 2013 — 2016
BS Business Administration, Human Resource Management
North Marion High School 1991 — 1995
Retired November 2014 - Present
The Pampered Chef March 2004 - December 2014
Connextions August 2013 - May 2014
Bankers Life and Casualty January 2013 - August 2013
World Financial Group (WFG) February 2012 - January 2013
Genesis Health August 2011 - March 2012
Lockstep Technologies January 2008 - June 2010
ADAO, Inc August 1999 - December 2007
Skills
Customer Service, Data Entry, Customer Relations, Excel, Insurance, Microsoft Office, Word, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Long Term Care Insurance, Medicare Supplements, Training, Management, Time Management, Budgets
Education
Champlain College 1972 — 1974
Associate In Science, Legal Secretary
Champlain College
Associate's degree, Legal Secretary
Anthem BCBS @ Convergys via Aerotek October 2014 - February 2015
WellPoint Inc. @ APAC Customer Services July 2013 - March 2014
WESTMED Practice Partners February 2013 - July 2013
Burlington Stores, Inc. November 2010 - January 2013
CORESTAFF Services 2011 - 2013
Connextions May 2012 - December 2012
CORESTAFF Services November 2011 - December 2011
U.S. Census Bureau March 2010 - June 2010
Community Action Agency of Delaware County September 2008 - June 2009
Cheyney University September 2006 - February 2008
Skills
Product Training, Analysis, Sales Management, Microsoft Office, Staff Supervision, Teamwork, Problem Solving, Time Management, Visual Merchandising, Merchandising, Retail Sales, Customer Service, Leadership, Recruiting, Customer Experience, Training, Data Entry, Health Insurance, Microsoft Word, Retail
Education
Cheyney University of Pennsylvania 2005 — 2008
Bachelors of Science, Business Administration/Marketing, 3.8 GPA
Connextions August 2011 - Present
H&R Block December 2009 - April 2010
The Lash Group November 2008 - February 2009
CN Jenkins Presbyterian Church January 2008 - March 2008
Presbytery of Charlotte August 2007 - November 2007
Continental Tire January 1981 - August 2006
Skills
Product Development, Team Leadership, Product Management, Competitive Analysis, Event Planning, Budget Management, Sales Support, Market Research, Creative Problem Solving, Automotive, Problem Solving, Process Improvement, Customer Relations, Strategic Planning, Budgeting, Customer Service, Excel, Outlook, PowerPoint, Word, Microsoft Office, Marketing Strategy, Planning, Process Engineering, Research, Analysis, Administration, Budgets
Education
Queens University of Charlotte 1983 — 1989
MBA, Management
Georgia Institute of Technology 1978 — 1980
BS, Engineering
Central Piedmont Community College
LGI Homes February 2015 - Present
Saussy Burbank January 2014 - December 2014
The American Home December 2012 - August 2013
Connextions April 2009 - December 2012
Lowe's Companies, Inc. January 2008 - December 2012
Southampton Homes August 2006 - January 2009
Southampton Homes August 2004 - October 2008
K. Hovnanian Homes 2002 - 2004
Mint Museum of Art August 2000 - March 2002
Weddington Park 2002 - 2002
Skills
Process Improvement, Contract Management, Operations Management, Team Building, Process Scheduler, Contract Negotiation, Vendor Management, Project Management, Customer Service, Call Center, Budgets, Customer Satisfaction, Management, Project Planning, Construction Management, Construction, Estimating, Purchasing, Facilities Management, Telecommunications, Strategic Planning, Cross-functional Team..., Coaching, Call Centers, Outsourcing, Security, Training, Leadership, Forecasting, Supervisory Skills, Troubleshooting, Change Management, Procurement, Program Management, Quality Assurance, Inventory Management, Analysis, Team Leadership, Negotiation, Time Management, Sales Management, Software Documentation, Account Management, Microsoft Office, Performance Management, Business Process..., Outlook, Microsoft Excel, Six Sigma, Sales Operations
Education
Central Piedmont Community College 2012 — 2012
Property Management, Property Management
OSHA 2003 — 2003
10 hour OSHA, OSHA
B.O.C.E.S 1993 — 1994
Electricity
OptumHealth Education June 2015 - Present
Connextions September 2006 - May 2015
Rotech Healthcare 1990 - 2006
Skills
Program Management, Process Improvement, Team Building, Leadership, Budgets, Strategic Planning, Project Planning, Business Process..., Outsourcing, Contract Negotiation, Mergers & Acquisitions, Cross-functional Team..., Business Analysis, Executive Management, Management
Education
Converse College
Hartsville High School
Four Winds Interactive April 2013 - January 2014
Four Winds Interactive July 2012 - April 2013
Connextions January 2012 - July 2012
InfoPros June 2008 - October 2011
InfoPros January 2007 - June 2008
American Numismatic Association May 2004 - January 2007
American Red Cross Pikes Peak Chapter 2002 - 2004
Education
Chatham College
Bachelor of Arts
Regis University
Master of Science
Connextions February 2014 - Present
Photography by Roger Prata January 2009 - Present
Action Track Photography May 2010 - February 2014
Ira Green, Inc. August 2012 - May 2013
Ross-Simons May 2008 - August 2012
Providence Mutual Fire Insurance Co February 2007 - May 2008
Connekted, Inc. February 2004 - February 2007
Skills
People Skills, Management Skills, E-commerce, Networking, Cisco Technologies, Active Directory, Microsoft Exchange, Retail, Inventory Management, Customer Service, Troubleshooting, Windows Server, Microsoft Office, HTML, Training, Technical Support, Network Administration, Security
Education
Community College of Rhode Island 1993 — 1994
N/A, Accounting
Corvus Janitorial Systems February 2012 - Present
Connextions August 2011 - February 2012
Windstream Communications 2006 - 2007
Cingular Wireless November 1998 - January 2001
Skills
Call Center, Customer Service, Time Management, Wireless, Customer Satisfaction, Team Management, Telecommunications, Communication, Payroll, Accounts Receivable, Collections, Data Entry, Flexible Schedule, Highly detail oriented
Education
Central Piedmont Community College 2010 — 2012
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Piedmont Natural Gas December 2010 - Present
Piedmont Natural Gas December 2008 - December 2010
Connextions September 2007 - September 2008
APAC Customer Services 1998 - 2000
Consolidated Market Response 1995 - 1998
Skills
Natural Gas, Economics, Gas, Sales Management, Spreadsheets, Leadership, Management, Program Management, Workforce Management, Customer Satisfaction, Process Improvement, Customer Experience, Vendor Management, Training, Call Centers, Team Leadership, Analysis, Recruiting, Quality Assurance, Customer Service, Troubleshooting, Forecasting, CRM, Budgets, Operations Management, Change Management, Contact Centers, Business Process..., Project Planning, Customer Retention, Team Building, Performance Management, Coaching, Outsourcing, Cross-functional Team..., Telecommunications, Business Analysis, Team Management, Strategic Planning, Contract Negotiation, Project Management, Call Center Development, Leadership Development, Six Sigma, Data Analysis, Inbound Marketing, Account Management, Telephony, Contract Management, Employee Relations
Education
Eastern Illinois University 2000 — 2005
Bachelor of Arts, Business Administration and Economics
Orlando Health February 2014 - July 2014
Connextions 2014 - 2014
Connextions 2014 - 2014
SolarWinds February 2010 - November 2013
Baha'i World Centre October 2004 - April 2006
Synergy Security Solutions Ltd 2003 - 2004
Skills
Security, Troubleshooting, TCP/IP, Windows, Operating Systems, VMware, XP, Servers, Hardware, Microsoft Office, SQL, Windows Server, Windows 7, VMware ESX, Disaster Recovery, IIS, Technical Support, Microsoft Exchange, IP
Education
PFh Technical Training 2013 — 2013
Microsoft MCITP
Cork Institute of Technology 2008 — 2010
Higher Certificate, Information Technology Support
Ashton Comprehensive 1994 — 2000
Synchrony Financial February 2015 - Present
Healthfirst May 2013 - November 2014
Connextions February 2013 - April 2013
Banco Popular de Puerto Rico May 2011 - January 2013
Banco Popular North America January 2010 - May 2011
ConnectiCare July 2008 - September 2009
Banco Popular North America March 2006 - March 2008
Banco Popular de Puerto Rico 2005 - 2006
Banco Popular de Puerto Rico 2001 - 2005
Banco Popular de Puerto Rico 1996 - 2001
Skills
Banking, Call Center, Forecasting, Supervisory Skills, Customer Service, Performance Management, Process Improvement, Problem Solving, Microsoft Office, Data Analysis, IEX, eWFM, Analysis, Workforce Management, Staffing Metrics, Spanish, Call Centers, Analytics, Training, Team Leadership, Customer Experience, Coaching, Business Analysis, Contact Centers, Business Process..., Time Management, Microsoft Excel, Operations Management, Workforce Planning, Teamwork, Team Building, Management, Strategic Planning, Team Management, Telecommunications, Employee Training, Business Strategy, SAP, Retail Banking, Internet Banking, Interviews, Recruiting, Employee Relations, Troubleshooting
Education
City University of New York-Herbert H. Lehman College
DIRECTV August 2015 - September 2015
Apple August 2014 - April 2015
Apple April 2013 - August 2014
New Horizons CLC of Lexington, KY September 2012 - September 2013
Connextions August 2011 - December 2011
Employment Resources, Inc. September 2009 - March 2010
Connextions, Inc October 2007 - March 2009
Hi-Tec Asc July 2000 - February 2007
Skills
CompTIA A+ Certification, CompTIA Network+..., Troubleshooting, Leadership, Analysis, 6 Sigma Greenbelt, Six Sigma, Process Improvement, Management, Training, Microsoft Office, Customer Service, Technical Support, Sales, Team Leadership, Project Management, Call Centers, Customer Satisfaction, Networking, Program Management, Recruiting, Team Building, Strategic Planning, Coaching, Vendor Management, Account Management, CRM, Operations Management, Cross-functional Team..., Performance Management, Insurance, Customer Retention, Sales Management, Microsoft Excel, Inventory Management, Teamwork, OS X, Public Speaking, iOS, Problem Solving
Education
Columbia Southern University 2010 — 2012
Masters, Business Administration, 3.92
Florida Metropolitan University
Bachelors, Business Administration, 3.67
Florida Metropolitan University
Associates, Computer Information Science
Mitchell's Virtual Solutions LLC December 2012 - Present
Connextions September 2011 - October 2013
Skills
Customer Service, Customer Satisfaction, Sales, Call Centers, Customer Retention, Marketing, Microsoft Office, Team Building, Social Media, Account Management, Microsoft Excel, Customer Experience, Outlook, Time Management, Microsoft Word
Education
Central Piedmont Community College 2011 — 2012
TZ Insurance Solutions August 2014 - Present
APAC Customer Services, Inc. September 2013 - March 2014
Connextions April 2013 - September 2013
Connextions July 2012 - December 2012
The Charlotte Observer December 1998 - June 2008
Skills
Newspaper, Web Design, Desktop Publishing, Direct Mail, Advertising, Magazines, Layout, QuarkXPress, Adobe Acrobat, Adobe Creative Suite, InDesign, Pre-press, Graphic Design, Image Editing, Art, Dreamweaver, Mac, Visual Communication, Packaging, Photoshop, Illustrator, Flash, Creative Direction, Brochures, Posters, Image Manipulation, Vector Illustration, Corporate Branding, Newspapers
Education
Central Piedmont Community College
Associate of Science (A.S.), Commercial and Advertising Art
FairPoint Communications June 2012 - Present
The Hamel LawFirm, P.A. August 2010 - May 2012
Connextions August 2008 - June 2010
Pfeiffer University - Office of Dr. Jane Clayton August 2006 - May 2008
Group Homes for the Autistic, Inc. February 2007 - April 2008
The Observer News Enterprise August 2002 - December 2006
Skills
Westlaw, Legal Writing, Courts, Microsoft Word, Lexis, Legal Documents, PowerPoint, Pleadings, Depositions, Legal Assistance, Civil Litigation, Legal Research, Motions, Notary Public, Litigation Support, Document Review, Document Drafting, Administrative...
Education
Wake Forest University School of Business 2015 — 2017
Master of Business Administration (MBA)
Pfeiffer University 2004 — 2008
Bachelor's degree, English & Political Science
Central Piedmont Community College 2010 — 2013
Post-Baccalaureate Diploma, Paralegal Technology
Connextions May 2013 - May 2015
Humana June 2010 - December 2012
The Aspen Group February 2010 - June 2010
Group Health Cooperative January 2009 - December 2009
Carlson Wagonlit Travel March 2003 - October 2008
American Express January 1998 - February 2002
Skills
Operations Management, Call Centers, Workforce Management, Vendor Management, Process Improvement, Business Analysis, Customer Experience, Customer Satisfaction, Forecasting, Business Process..., Customer Service, Performance Management, Change Management, Team Building, Access
Education
County College of Morris 1986 — 1989
Associate of Science (A.S.), Business Administration, Management and Operations, 3.5
University of Mississippi
Bachelor's degree, Marketing/Marketing Management, General
Houghton Mifflin Harcourt June 2013 - Present
Houghton Mifflin Harcourt July 2011 - October 2012
Connextions November 2010 - June 2011
Connextions November 2010 - March 2011
Connextions November 2009 - November 2010
Barnes & Noble October 2001 - November 2009
Barnes&Noble.com 2001 - 2009
Skills
Coaching, Computer Hardware, Marketing, Customer Service, Troubleshooting, Workforce Management, Technical Support, Customer Satisfaction, Call Centers, Call Center
Education
DeVry University 1999 — 2001
Associate, Telecommunications Management
Prosperitas Leadership Academy July 2012 - Present
Life Skills Centers February 2008 - June 2012
Connextions September 2005 - January 2008
Skills
Program Development, Psychotherapy, Healthcare, Adults, Cpr Certified, Coaching
Education
Webster University 2007 — 2012
MA, Mental Health
Columbia College 1999 — 2006
BA, Psychology
Cardinal Logistics Management May 2014 - March 2015
Wells Fargo November 2013 - January 2014
Boston Gear May 2013 - September 2013
Central Piedmont Community College September 2011 - 2013
Connextions August 2012 - December 2012
Carolinas Healthcare System May 2012 - July 2012
Wells Fargo November 2011 - January 2012
Wachovia, A Wells Fargo Company May 2005 - December 2010
Getronics August 1997 - September 2005
P & B Travels, Inc. August 1993 - August 1997
Skills
Project Management, Management, Software Documentation, Time Management, Multiple Project..., Customer Service, Process Improvement, Hands-on Training, Troubleshooting, Human Resources, Visio, Networking, Microsoft Office, Business Analysis, Vendor Management, Outlook, Employee Training, MS Project, Project Coordination, MS Office Suite, Community Outreach, Compliance, Call Centers, HIPAA, Property Management, Organization, Tourism, Work Ethic, Administrative Work, Quality Assurance, Quality Control, SharePoint, Emptoris, Documentum, Microsoft Project
Education
Central Piedmont Community College 2011 — 2011
Certificate, Lean Six Sigma Black Belt
Central Piedmont Community College 1978 — 1992
Associate in Arts, Operations
Connextions August 2011 - Present
Convergys April 2001 - March 2011
Skills
Customer Service, Vendor Management, Workforce Management, Process Improvement, Business Analysis, BPO, Call Center, Business Process...
Education
Daemen College 1980 — 1983
3 yrs towards BA, Accounting
The RealPage Contact Center Level One March 2013 - Present
Convergys March 2012 - March 2013
Corestaff March 2011 - February 2013
Cedar Fair Entertainment Company February 2010 - August 2012
Papa John's Pizza January 2001 - April 2010
Connextions September 2008 - January 2010
Connextions July 2007 - September 2008
Spherion October 2006 - July 2007
Kelly Services March 2006 - September 2006
Start Corporation February 2005 - January 2006
Skills
Data Entry, Customer Service, Marketing, Call Centers, Inbound Call Center, Sales, Leadership
Education
Charleston Southern University 1994 — 1998
Bachelor of Science, Business Administration
Covenant Sisters Change Agent NetWork Inc. September 2014 - Present
Goodwill Industries of Central Florida, Inc. September 2014 - Present
JoeAnn Brown PHR MBA MHRD 2013 - Present
Connextions 2012 - 2012
Community Action of Laramie County November 2007 - May 2009
Family Resource Christian Center Inc. May 2003 - July 2007
Brown-Caesar & Gatson Trucking Inc. June 2004 - December 2006
Skills
Human Resources, Recruiting, Talent Acquisition, Employee Relations, Employment Law, Nonprofits, Logistics, HRIS, Performance Management, Interviews, Personnel Management, Employee Benefits, Applicant Tracking..., HR Policies, Sourcing, Screening, Management/Leadership, Program Analysis..., Coaching & Counseling, Project Management, Orientation & On..., Oral & Written Business..., Organizational..., Navagate Multiple..., Tracking Budget Expenses
Education
Colorado State University 2010 — 2010
PHR Certificate, PHR Certification Program
Webster University School of Business & Technology 1999 — 2000
MBA, Business Administration
Webster University School of Business & Technology 1997 — 1999
MHRD, Human Resources
Nova Southeastern University 1996 — 1998
B.S., Business & Professional Development
Classic Soft Trim April 2014 - Present
Accurate Staffing April 2011 - June 2013
Tremont Music Hall November 2004 - June 2012
Connextions July 2010 - January 2011
Sprint May 2009 - December 2009
Convergys November 2004 - October 2008
Papa John's Pizza March 1998 - June 2003
Allstate Insurance Company March 2001 - August 2002
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Experience, Sales, Workforce Management, Customer Retention, Training, Vendor Management, Microsoft Office, Process Improvement, Team Leadership, Microsoft Excel, Call Centers
Education
Central Piedmont Community College 2012 — 2014
Associate of Arts (AA), Transfer Degree, 3.7 GPA
Lenoir-Rhyne University 1996 — 1999
South Iredell High School 1994 — 1996
Connextions July 2013 - Present
Orlando Health August 2012 - Present
Global Entertainment Security May 2012 - Present
United Long Term Care Workers November 2007 - November 2011
Platinum Protection Group, Inc. September 2007 - March 2011
Pacwest Security Services February 2002 - July 2007
Pacific Security Systems, INC. 2001 - 2002
The Wackenhut Corporation October 1999 - July 2001
United States Marine Corps November 1996 - May 1999
Skills
Nonviolent Crisis..., MS Office (Word,..., Interviews, Security, Private Investigations, Physical Security, Military, Surveillance, Enforcement, Risk Assessment, Close Protection, Executive Protection, Protection, Police, Security Operations, CCTV, Corporate Security, Security Management, Law Enforcement
Education
Columbia College 2012 — 2016
Bachelor of Arts in Criminal Justice Administration, Criminal Justice/Law Enforcement Administration, 3.7
Rio Honda College Police Academy 2001 — 2001
PAC 4 Advanced Officer CRS
Ft. McClellan, United States Army Military Police School 1996 — 1996
Federal Law Enforcement
Valencia Community College 1994 — 1996
Criminal Justice
Tharpe Robbins October 2008 - June 2010
Connextions November 2006 - September 2008
Arrendale Associates April 2004 - August 2006
Education
ECPI University
Computer Network Technology
Integra Staffing April 2009 - June 2014
apac August 2013 - March 2014
liveops January 2012 - January 2014
The Assurance Group June 2012 - September 2012
arise.com January 2012 - April 2012
Walmart August 2011 - January 2012
Connextions September 2011 - December 2011
US Census Bureau April 2010 - June 2010
Discount Check Cashers July 2009 - March 2010
US Postal Service January 1986 - January 2006
Skills
Microsoft Excel, Call Center, Customer Service, Troubleshooting, Microsoft Office, Public Speaking, Data Entry, Call Centers, Training, Insurance, Management, Customer Satisfaction, Access, Outlook, Team Building, Time Management, Process Improvement, Team Leadership, Sales, PowerPoint, Leadership, Recruiting, Employee Relations, Microsoft Word, Administration, Account Management, Coaching, Human Resources, Inventory Management, Customer Retention, Banking, Strategic Planning, Software Documentation, Employee Training, Administrative..., Marketing, Operations Management, Employee Benefits, Teamwork, Selling, PeopleSoft, Budgets, System Administration, Event Planning, Analysis, Supervisory Skills
Education
Central Piedmont Community College 2010 — 2012
Business Administration
Connextions September 2007 - November 2009
Connextions September 2007 - November 2009
Clarke American August 1999 - September 2002
American August 1999 - September 2002
Robert's Wholesale June 1998 - July 1999
Education
CNA SCHOOL OF EXCELLENCE 2013 — 2013
CERTIFIED NURSING ASSISTANT, Medical/Clinical Assistant
Central Piedmont Community College 2006 — 2007
Medical Office Administrative Procedures
Urban League 2005 — 2006
Professional Empowerment Program
Brookstone College of Business
Business Administration
Central Piedmont Community College
Central Piedmont Community College
Charlotte Housing Authority April 2015 - Present
Vodastra Solutions June 2014 - Present
UPS January 2014 - Present
F2OnSite January 2013 - April 2014
UPS September 2013 - January 2014
Tolt Solutions June 2013 - December 2013
WorldWide Tech Services April 2013 - November 2013
Connextions May 2011 - December 2012
Skills
Active Directory, Troubleshooting, Windows Server, Windows 7, Business Analysis, Technical Support, Process Improvement, XP, Computer Hardware, Access, Microsoft SQL Server, Visio, SharePoint, SQL, Software Installation, Hardware, System Administration, Servers, Operating Systems, Windows, Testing, Security, Network Administration, Networking, Help Desk Support, Laptops, BMC Remedy, Printers, Information Technology, Network Security, Computer Repair, OS X, Routers, TCP/IP, Windows XP, Technology, Windows Vista, System Deployment, Microsoft Exchange, Computer Maintenance, HP, Wireless Networking, Computer Security, Desktop Computers, LAN-WAN, Workstations, Switches, Firewalls, IT Operations, Microsoft Technologies
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master's Degree, Management Information Systems, General
Claflin University 2005 — 2011
BS, Finance
Connextions July 2011 - Present
Education
Central Piedmont Community College
Empower Charlotte December 2013 - Present
Bank of North Carolina March 2013 - Present
Citi January 2013 - March 2013
Campbell & Associates October 2012 - January 2013
Mike Lewis Attorneys December 2010 - August 2012
Target September 2010 - April 2011
Bellomy Research, Inc August 2010 - December 2010
Connextions May 2010 - August 2010
Winston-Salem State Campus Police December 2008 - May 2010
Vector Marketing September 2008 - December 2009
Skills
Customer Service, Word, Data Entry, Outlook, PowerPoint, Notary Public, Wordperfect, Needles, Microsoft Excel, Sales, Microsoft Word, Training, Leadership, Marketing, Teamwork, Administrative..., Event Management, Time Management, Management, Public Speaking, Event Planning, Human Resources, Microsoft Office, Legal Writing, Research, Legal Research, Call Centers, Access, Office Management, Employee Relations
Education
University of North Carolina at Charlotte 2012 — 2014
Master of Public Administration (MPA), Non-Profit/Public/Organizational Management
Forsyth Technical Community College 2012 — 2012
Certificate, Notary Public
Winston-Salem State University 2008 — 2012
Bachelor's degree, Justice Studies
Central Piedmont Community College 2009 — 2009
Bachelor of Arts, Paralegal Technology
Zebulon B. Vance 2003 — 2008
Diploma
University of North Carolina at Charlotte
Businessolver April 2015 - Present
Connextions May 2013 - April 2015
Connextions October 2012 - May 2013
Dillards June 2009 - October 2012
King Soopers 2004 - 2008
Skills
Sales, Call Centers, Customer Service, Microsoft Excel, Interviews, Leadership, Training, Analysis, Hiring, Process Improvement, Microsoft Office
Education
Metropolitan State College of Denver 2002 — 2011
Bachelor's Degree, English
Mesa State College 2002 — 2003
General Studies
Connextions September 2011 - Present
iQor January 2011 - September 2011
Legacy Heights Assisted Living September 2009 - August 2011
Skills
Cpr Certified, HIPAA, CNA
Education
ECPI College of Technology 2009 — 2012
AAS, Medical Assistant
North Gaston Senior High School 2001 — 2005
Connextions August 2012 - Present
Subway July 2010 - August 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Inventory Management, Time Management, Customer Satisfaction, Teamwork, Sales, Team Building, Team Leadership, Leadership
Education
Central Piedmont Community College 2015 — 2016
ged, High School/Secondary Diplomas and Certificates
Richmond county school November 2012 - Present
Connextions November 2010 - June 2012
Carriage Club Assistant Living June 2008 - January 2009
Batte Cancer Center March 2008 - April 2008
HealthSouth Rehabilitation Center July 2006 - March 2007
Annie Maria Rehabilitation and Nursing November 2005 - March 2006
Thrifty Car Rental June 2001 - April 2004
Skills
Research, HTML, Editing, Strategic Planning, Negotiation, Java, Teaching, Microsoft Office, ICD-9, Microsoft Excel, Microsoft Word, PowerPoint, HIPAA, Excels, Medical Terminology, Medical Billing, Medical Transcription, Medical Records, Medical Coding, Blood Pressure, Drawing Blood, EKG, Injections, Sterile wound care, Pharmacology, Healthcare, Medical Assisting, Vital Signs
Education
USC Aiken 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Registered Nursing/Registered Nurse
ECPI University 2007 — 2010
Health Science (A.A.S), Medical/Clinical Assistant
Divine Health Care School 2007 — 2007
Medication Tech Certification, Medication Tech
Tender Care Training School 2004 — 2004
Certified Nursin Assistant Certification, CNA
East Orange High School 1996 — 1999
High School Diploma, High School/Secondary Diplomas and Certificates
Windstream Communications June 2013 - Present
Connextions October 2007 - June 2013
Coates Communications Corp November 2002 - October 2007
United States Air Force May 1995 - May 1999
Skills
Troubleshooting, Technical Support, Time Management, Wireless, Operating Systems, Interviews, Training, Electronics, Maintenance, Process Improvement, Vendor Management, Customer Satisfaction, XP, Computer Hardware, Team Building, Windows 7, Customer Experience, Management, Windows, Leadership, Microsoft Office, Team Leadership, Call Centers, Customer Support, Software Installation, Coaching, Customer Service, Network Administration, Workforce Management, Software Documentation, Servers, TCP/IP, Windows Vista, Operations Management, Networking, Program Management
Education
Central Piedmont Community College 2002 — 2003
Orange County Public Works Department Intern, Human Resources October 2013 - Present
Florida Technical College March 2013 - August 2013
Greg's Complete Auto March 2012 - August 2012
Greg’s Complete Auto March 2012 - August 2012
Connextions September 2011 - December 2011
Staffing Now Inc July 2011 - September 2011
Steel Art Company May 2008 - June 2011
Steel Art Company Inc May 2008 - June 2011
TERI November 2006 - March 2008
TERI November 2006 - March 2008
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, C++, HTML, Coordinating Programs, Data Entry, Editing, Software Documentation
Education
Columbia College 2012 — 2016
Bachelor's degree, General Studies, Minor in Psychology
Newbury College 2004 — 2007
Associate of Science (A.S.), Radio, Television, and Digital Communication
Orange County Public Charter Schools February 2008 - Present
Connextions May 2005 - January 2008
Skills
Mental Health Counseling, Youth Mentoring
Education
Webster University 2007 — 2012
Master of Arts (MA), Mental Health Counseling/Counselor
Columbia College 1999 — 2005
Bachelor of Arts (B.A.), Psychology
Triangle Services August 2013 - February 2014
Convergys August 2012 - February 2013
Samaritan's Purse November 2011 - August 2012
Connextions September 2009 - June 2010
Skills
Microsoft Office, Windows & Mac operating..., 53 WPM, Customer Service, Multi Tasking, Pay Close Attention to..., Organization, Team-oriented, Empathy, Photoshop, Pro Tools, CDMA, GSM, iDEN, Waves Plug-ins
Education
Central Piedmont Community College 2013 — 2015
Brooklyn Academy High School 2007 — 2008
High School Diploma, Regular/General High School/Secondary Diploma Program
Connextions September 2014 - Present
Central Piedmont Community College January 2012 - August 2014
Charlotte Mecklenburg Schools February 2006 - August 2012
Charlotte Mecklenburg Schools February 2006 - June 2010
Skills
Teaching, Curriculum Development, Tutoring, Research, Educational Technology, Classroom, Curriculum Design, Higher Education, Staff Development, Educational Leadership
Education
Central Piedmont Community College
Connextions 2014 - Present
Waddell & Reed March 2005 - December 2007
Americredit 2004 - 2005
Skills
Management, Sales, Coaching, Team Building, Employee Benefits, Time Management, Outlook, Human Resources, Customer Experience, Customer Service
Education
City Colleges of Chicago-Harold Washington College 1999 — 2001
Connextions July 2013 - Present
Skills
customer service skils
Education
Colorado Technical University-Online 2012 — 2014
forest hills high school 1996 — 2000
diploma
True Envy Salon June 2009 - Present
Connextions December 2008 - June 2009
Jackson Hewitt Tax Service Inc. January 2006 - April 2009
Skills
Customer Service, Customer Satisfaction, Customer Experience, Customer Support
Education
Central Piedmont Community College 2004 — 2008
Associate of Arts and Sciences (AAS), Early Childhood Education and Teaching
Crossroads Charter High School 2003 — 2004
Diploma, General Education
Connextions June 2014 - September 2014
American Electric Power August 2012 - October 2013
Marshalls August 2011 - October 2012
Skills
Customer Service, Call Centers, Microsoft Word, Communication, PowerPoint, Data Entry, Filing, Process Improvement, Troubleshooting, Computer Proficiency, HIPAA, Medical Terminology
Education
Southeastern Institute-Charlotte 2015 — 2015
Electronic Billing and Coding
Central Piedmont Community College
Human Services, General
Connextions February 2014 - Present
Aon Hewitt 2011 - 2013
Skills
Customer Service, Call Centers, Microsoft Excel, Process Improvement, Management, Training, Outlook, Sales, Customer Experience, Leadership
Education
Central Piedmont Community College 1993 — 1995
Associate of Arts (AA), Culinary Arts/Chef Training
Connextions January 2012 - Present
wells fargo December 2013 - January 2014
wfs inc 2013 - 2014
Skills
Customer Service...
Education
Central Piedmont Community College 2009 — 2014
Spelman College 2010 — 2012
Connextions November 2013 - Present
Humana September 2012 - November 2013
D&P Staffing May 2009 - July 2012
Education
Texas Can Academy 2004 — 2007
High School Diploma, Basics
El Centro College
Allstate October 2013 - Present
Connextions October 2011 - October 2013
The Vanlandingham Estate November 2009 - March 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Central Piedmont Community College 2012 — 2015
Associate of Science (A.S.), Hospitality Administration/Management
American Academy of Pinecrest 2003 — 2007
Connextions July 2014 - Present
PrimericaCHURCH'S GROUP June 2014 - Present
Avon Representative April 2010 - Present
ROCKY POINT MEXICO January 2006 - Present
Education
CONNEXTIONS 2014 — 2014
HEALTH INS. LICENSE
Des Moines Area Community College
Associate's Degree, ASSOC. SCIENCE, 3.5
PRIMERICA
LIFE INS. LICENSE