Connextions Company
Industry: Software company
DescriptionHeadquarters: Orlando, Florida, United States Founded: 1992 Parent organization: TeleTech Healthcare Solutions, Inc. Subsidiaries: bConnected Software Inc., Connextions HCI, LLC, Connextions HCI NM, LLC
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Connextions Employees
Convergys March 2011 - December 2013
Connextions March 2010 - March 2011
US Support Company 2006 - 2007
Education
Seminole State College of Florida 2013 — 2017
Bachelor of Business Administration (B.B.A.), Accounting
ITT-Technical Institute 2008 — 2010
Computer Networking Systems, Networking
Optum February 2014 - Present
Optum, Inc March 2014 - January 2015
Connextions January 2013 - March 2014
Connextions October 2011 - April 2013
Connextions - (Blue Cross Blue Shield of Florida / Cigna) May 2009 - June 2011
Skills
Customer Service, Call Center, Microsoft Office, Microsoft Excel, Strategic Planning, PowerPoint, Marketing, Process Improvement, Insurance, Training, Account Management, Leadership, Business Process..., Health Insurance, Business Analysis, Project Management, HIPAA, Vendor Management, CRM, Management, Customer Satisfaction, Healthcare
Education
Saint Leo University 2009 — 2011
Master of Business Administration, Management
University of Central Florida 2005 — 2007
Bachelor of Science, General Management
SUITE 1000: A 24-hour U.S. based call center September 2013 - Present
Connextions December 2011 - October 2013
Skills
Microsoft Office, IEX Total View, Avaya Communication..., Internet, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint, Training, Human Resources, Customer Satisfaction, Team Building, Onboarding, Leadership, Coaching, Time Management, Call Centers, Retail, Customer Experience, Resume Writing, Public Speaking, Troubleshooting
Education
Strayer University 2014 — 2017
Bachelor of Business Administration (BBA)
South Mecklenburg High School 2005 — 2008
FedEx Services March 2013 - Present
FedEx Services August 2011 - March 2013
Connextions June 2007 - August 2011
El Vocero Hispano June 2006 - May 2007
Skills
Team Building, Account Management, Training, Process Improvement, Customer Service, Salesforce.com, Sales, Call Centers, Sales Operations, Customer Experience, CRM, Cold Calling, Customer Retention, Customer Satisfaction, Sales Process
Education
Southwest Tennessee Community College
Business Administration and Management, General
Wells Fargo September 2014 - Present
CONNEXTIONS January 2007 - July 2008
Skills
Troubleshooting, Technical Support, Computer Hardware, XP, Active Directory, Windows 7, Windows, Windows Server, Help Desk Support, A+ Certified, Microsoft Exchange, Laptops, Customer Satisfaction, TCP/IP, DNS, Vendor Management, Workforce Management, Routers, Call Center, Customer Service, Management, Software Documentation, Call Centers
Education
Stanly Community College 2011 — 2014
Associate's degree, Radiologic Technology/Science - Radiographer
Monroe High School 1996 — 2000
College Prep/Honors
WESCO Distribution March 2013 - Present
Backroad Studios January 2009 - December 2011
Connextions April 2008 - June 2010
Skills
Microsoft Excel, Access, Accounting, Close Attention to..., Organization, Setting Priorities, Customer Service, Data Entry, Microsoft Word, Spreadsheets, Microsoft Office, Analytical Skills, Accounts Receivable, Time Management
Education
Rowan-Cabarrus Community College 2011 — 2013
Associate of Science (A.S.), Accounting
University of North Carolina at Asheville 2002 — 2006
Bachelor of Science (BS), Music Technology
Blueprint Consulting Services July 2015 - Present
Bright House Networks August 2014 - May 2015
Convergys March 2013 - August 2014
IT consultant Self Employed September 2005 - February 2014
Connextions 2012 - 2013
Digital Risk October 2011 - October 2012
Orion Cyber Cafe September 2005 - July 2012
Skills
Computer Repair, Computer Technology, Information Technology, Customer Service, Management, Troubleshooting, Windows 7, Technical Support, Windows XP, Networking, Microsoft Exchange, Hardware, Software Installation, Network Administration, Operating Systems, IT Service Management, Program Management, Windows Vista, Data Analysis, iOS, Microsoft Office, Time Management, System Administration, Computer Hardware, Security, Help Desk Support, IT Management, Vendor Management, Laptops, Microsoft Excel, Windows, Access, Desktop Computers, VMware, IT Operations, Process Improvement, Network Security, Computer Maintenance
Education
Seminole Community College 2010 — 2014
Lake Brantley Highschool 2004 — 2008
Highschool Degree
Optum May 2014 - Present
Connextions, an Optum company January 2013 - May 2014
Connextions, an Optum company April 2012 - January 2013
TransPerfect Translations May 2011 - April 2012
Connextions July 2010 - May 2011
Career Solutions International August 2009 - July 2010
Skills
Talent Acquisition, Recruiting, Human Resources, Employee Relations, Sourcing, Internet Recruiting, Talent Management, Training, Screening, Sales
Education
Rollins College 2009 — 2011
Masters, Human Resources
University of Central Florida 2003 — 2008
Bachelors, Hospitality Management
Universidad de Salamanca 2006 — 2006
Certificate, Spanish Language and Culture
Home May 2013 - Present
Connextions 2011 - 2012
Wadesboro Elementary School August 2010 - May 2011
Skills
Typing, Makeup Artistry, Customer Service, Communication, Presenting to Clients, Family Caregiving, Secretarial Skills
Education
Stanly Community College 2013 — 2015
Business Administration and Management, General
Anson New Technology High School 2007 — 2011
HS Diploma, College Preparatory
Aon Hewitt March 2014 - Present
Convergys January 2014 - February 2014
Connextions September 2012 - December 2013
Insphere Insurance Solutions 2011 - 2012
Skills
Customer Service, Sales, PowerPoint, Call Centers, Microsoft Excel, Microsoft Office, Outlook, System Administration, Troubleshooting, Insurance, Account Management, Social Media, Microsoft Word, Public Speaking, SharePoint, Training, Small Business, Analysis, Marketing, Team Leadership, Strategic Planning, Access, Team Building, Teamwork
Education
Pensacola Christian College 1995 — 1999
Bachelor of Arts (B.A.), Bible/Biblical Studies
Connextions August 2013 - Present
Charlotte Mecklenburg Schools August 2008 - June 2012
Second2None Foundation September 2007 - February 2008
Darlington High School August 2003 - June 2007
SC Youth Advocate Program September 1997 - December 1998
SCDMH / Pee Dee Mental Health Center February 1993 - May 1995
SCDMH / Tri-County MHC/Cheraw ATOD Services September 1993 - January 1994
Skills
Instructional Design, Teaching, Classroom, Lesson Planning, Personal Development, Classroom Management, Differentiated..., Literacy, Coaching
Education
Strayer University-North Carolina 2008 — 2010
Master's degree, Education
University of South Carolina-Columbia 1986 — 1991
Bachelor's degree, Psychology/English
Walgreens November 2014 - July 2015
Connextions May 2014 - November 2014
Tommy Hilfiger March 2013 - June 2014
Forest Lake Academy August 2011 - May 2012
Forest Lake Academy June 2010 - August 2011
Skills
Customer Service, Sales, Facilities Management, Retail, Apparel, Cashiering, Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, Outlook, Cash Register, Inventory Management, Loss Prevention
Education
Seminole State College of Florida 2015 — 2016
Associate of Arts (A.A.), Psychology
Valencia College 2012 — 2015
Associate of Arts (A.A.), Psychology
Forest Lake Academy 2008 — 2012
High School Diploma, General Studies
Hunoval Law April 2015 - Present
CoreLogic October 2012 - September 2014
Connextions December 2011 - October 2012
Connextions August 2011 - December 2011
Kelly Services (PNC Bank) October 2010 - March 2011
Urban Lending Solutions December 2009 - August 2010
Skills
Computer, Call Centers, Accounts Receivable, Accounts Payable, Customer Service, Payroll, Spreadsheets, Accounting, Data Entry, Credit, Telephone Skills, Filing, Mortgage Lending, Fax, Time Management, Training, Phone Etiquette, Invoicing, Office Administration, Administrative Work, Technical Support
Education
Point Park University 2000 — 2005
Bachelor of Science (BS), Criminal Justice and Corrections
Duffs Business Institute 1997 — 1999
Associate's degree, Paralegal
Optum (formerly Connextions) June 2014 - Present
Origins June 2010 - Present
Connextions August 2013 - June 2014
Connextions September 2012 - August 2013
Macy's - Southwest Plaza, Littleton, CO October 2009 - July 2010
University of Colorado at Denver August 2009 - October 2009
AIG - SunAmerica Retirement Markets November 1997 - March 2009
AIG SunAmerica July 1995 - November 1997
Aurora National Life Assurance Co frmrly Executive Life May 1993 - May 1995
Aurora Assurance (Executive Life) 1983 - 1985
Skills
Customer Service, Event Planning, Creative Writing, Office Management, System Administration, Secretarial Skills, Organization, Travel Planning, Order Management, Computer Graphics, Word Processing, Spreadsheets, Database Administration, Budgets, Administration, Management, Sales
Education
Burlingame High School 1970 — 1971
Diploma, General Education
Los Altos High School 1968 — 1970
General Education
Santa Monica College
English, Business, Journalism, Computer Graphics
Liberty Mutual Insurance May 2013 - Present
Connextions August 2009 - May 2013
Estep & Co January 2008 - February 2009
indpendent January 2007 - January 2008
Wells Fargo December 2004 - November 2006
Convergys Corporation June 2003 - December 2004
US Army 2001 - 2003
Skills
Insurance, Sales, Customer Service, Property, Process Improvement, Leadership, Coaching, Customer Satisfaction
Education
Seminole State College of Florida 2010 — 2012
Associate's degree, Public Administration
Ambassador Ancillary August 2012 - September 2013
Connextions May 2009 - January 2012
Walgreens Health Initiative October 2005 - May 2008
Rotech Health Care February 2005 - October 2005
Mapei Company January 2003 - December 2004
Education
Queensborough Community College 1992 — 1995
A.S. Degree, Accounting; Computer Management Application Systems
JPMorgan Chase June 2004 - Present
Connextions September 2003 - June 2004
Convergys August 2002 - September 2003
Skills
Troubleshooting, Technical Support, Management, ITIL, Windows, Routers, Disaster Recovery, Project management and..., Excellent written and..., Self starter with the..., Excellent problem..., Ability to learn new..., Ability to create..., Ability to manage and...
Education
Rollins College - Crummer Graduate School of Business 2007 — 2010
Master of Business Administration (M.B.A.), Finance, General
University of Central Florida 1999 — 2003
Bachelor of Science (B.S.), Management Information Systems, General
Levy Restaurants April 2013 - Present
Wolfgang Puck Catering April 2013 - Present
World of Beer Franchising, Inc. May 2012 - April 2013
Connextions January 2009 - July 2011
Skills
Customer Service, Waitressing, Typing, Promotions, Front Office, Filing, Data Entry
Education
Rowan-Cabarrus Community College
Magna Exteriors and Interiors August 2013 - Present
Shaw Industries January 2013 - June 2013
Convergys August 2009 - October 2011
Connextions September 2010 - June 2011
McDonald's Corporation February 2008 - July 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Teamwork, Social Media, Research, Event Planning, Windows, Team Leadership, Social Networking, Data Entry, Troubleshooting, Process Improvement, Operations Management, Call Centers, Leadership Development, Team Building, Customer Satisfaction, Training, Access, Team Management, Software Documentation, Analysis, Data Analysis, Coaching, Leadership, HTML, Online Marketing, Social Media Marketing
Education
Piedmont Technical College 2012 — 2014
Jackson National Life January 2013 - Present
Avron Financial October 2005 - January 2013
Connextions October 2012 - December 2012
MPEG LA 2007 - 2008
Janus Capital Group 1998 - 2005
Skills
Series 7, Strategic Financial..., Retirement Planning, Life Insurance, Personal Finance, Asset Management, 401k, Asset Managment, Investment Advisory, Securities, Health Insurance, Long Term Care Insurance, Asset Allocation, Mutual Funds, Insurance, Fixed Income, Fixed Annuities, Equities, Investment Management, Alternative Investments, Salesforce.com, Sales, Compliance, Customer Retention, Retention Strategies, Equity Indexed Annuities, Personal Financial..., Indexed Annuities, Marketing, REIT, Medicare, Microsoft Office, CRM, Variable Annuities, Research, Series 66, Asset Retention, UCITS, Series 63, IRAs, Retirement, Finance, Leadership, Investments
Education
Regis University 1999 — 2004
Business, Financial
2015 Level I Candidate in the CFA Program
Spartan Staffing June 2013 - Present
Connextions 2011 - 2013
Integrity Insurance Brokers July 2011 - October 2012
Skills
Health Insurance, Customer Service, Sales, Microsoft Word, Disability Insurance, Small Business, Employee Benefits, Microsoft Office, Fixed Annuities, Life Insurance, Team Building, Term Life Insurance, Insurance, Data Entry, Microsoft Excel, Training, Human Resources, Employee Relations, Account Management, Recruiting, Coaching, Hiring, Talent Acquisition, Leadership
Education
Seminole State College of Florida 2012 — 2015
Business, Management, Marketing, and Related Support Services
Pershing, a BNY Mellon company April 2014 - Present
SunTrust Bank January 2009 - August 2013
Tetas Real Island Cuisine January 2007 - January 2009
Connextions January 2005 - July 2007
Skills
Fraud, Financial Risk, Banking, AML, Private Investigations, Investigation, Risk Management, Anti Money Laundering, Financial Services, Asset Management, Process Improvement, Debit Cards, Fraud Analysis, KYC, Credit Cards, Internal Investigations, Risk Assessment, Regulatory Compliance, Credit, Protection, Call Centers, Sales, Program Management, Customer Service, Finance, Management, Problem Solving, Business Analysis, AMLS, US Patriot Act, Bank Secrecy Act, Asset Protection, Credit Card Transaction..., Transaction Processing, Financial Transactions, OFAC, Investment Banking, Money Transfers, FDR, Retail Banking, Claims Management, Claims Investigations, Teamwork, Coaching, Communication, Time Management, CRM, Policy, Team Building, Social Media
Education
Seminole State College of Florida 2015 — 2017
Bachelor's degree, Finance, General
Bryan University 2013 — 2015
Exercise Science, exercise science and personal training
Valencia College 2002 — 2004
Computer and Information Sciences, General
St. John's Business Solutions January 2011 - Present
Quintairos, Prieto, Wood, & Boyer, P.A. December 2013 - July 2014
Alorica May 2013 - October 2013
Connextions January 2013 - March 2013
Guilgal Orion Pathfinders January 2007 - December 2011
SeaWorld Parks & Entertainment June 2008 - October 2011
Skills
Leadership, Sales, Microsoft Office, PowerPoint, Microsoft Excel, Process Scheduler, Sales Management, Human Resources, Contract Negotiation, Leadership Development, Training, Project Planning, Team Leadership, Organizational..., Recruiting, Customer Satisfaction, Fundraising, Management, Teamwork, Time Management, Account Management, Cold Calling, Interviews, Performance Management, Public Relations, Program Management, Employee Relations
Education
Seminole Community College 2011 — 2011
Business, Business Admin.
Valencia College 2008 — 2010
Business, Business Admin.
Men's Wearhouse July 2013 - Present
Connextions April 2012 - July 2013
Tourico Holidays February 2011 - May 2011
Connextions October 2009 - July 2010
LIDS Sports Group August 2007 - May 2009
Skills
Management, Sales, Customer Service, Time Management, Sales Management, Accounts Payable, Finance, Accounting, Call Centers, Customer Satisfaction, Customer Experience, Technical Support, Microsoft Office, Training, Process Improvement
Education
Rollins College 2007 — 2014
Bachelor's degree, International Relations and Affairs
Simple Insurance Solutions March 2014 - Present
Connextions September 2013 - February 2014
Legacy Consulting AND Health Choice Ins. March 2012 - February 2014
Banker's Life and Casualty Ins. Co. August 2012 - March 2013
United States Postal Service April 1982 - July 2012
Skills
Microsoft Office, Customer Service, Public Speaking, Time Management, Coaching, Training, Marketing, Leadership, Strategic Planning, Management, Accounting, Insurance, Financial Analysis, Budgets, Employee Benefits
Education
State of AZ - Insurance 2012 — 2014
Life & Health Insurance Advisor/Representative
US Postal Academy 1982 — 2010
Business/Management
Mesa Community College 1980 — 1983
Business Admin/Marketing, Business, Management, Marketing, and Related Support Services
Phoenix College 1973 — 1976
Business Administration
Connextions 2011 - 2012
Youth Empowerment Services - YES October 2010 - April 2011
Skills
Organization, Goal Oriented, Microsoft Office, Internet, Event Planning
Education
South Carolina State University 2012 — 2014
Electronic Arts February 2013 - Present
Winabi Ventures February 2012 - January 2013
The Walt Disney Company August 2008 - January 2012
Compare A Plan June 2007 - July 2008
Connextions February 2007 - May 2007
Skills
Management, Software Development, Agile Methodologies, Agile Project Management, Scrum, Business Intelligence, SDLC, Database Design, Project Management, Web Applications, Time Management, Enterprise Architecture, Leadership, Mobile Applications, Software Project..., E-commerce, Web Development, Business Analysis, Integration
Education
Rollins College - Crummer Graduate School of Business
MBA, Entrepreneurship & Finance
University of Central Florida
BS, Management Information Systems
Wells Fargo January 2014 - Present
Tanglewood Apartments October 2013 - Present
Family Dollar December 2012 - November 2013
NCO Group October 2010 - January 2012
Connextions January 2011 - October 2011
Skills
Outlook, Microsoft Word, PowerPoint, Microsoft Excel, Lotus Notes, Access, SQL, Website Development, Web Design, COPC, HTTP, ADP Payroll, Payroll, Employee Benefits, Taleo, Human Resources, Supervisory Skills, Oracle Applications, Mac, Recruiting, Customer Service, Team Building, Dependable Team Player, Information Technology, Cisco Technologies, Personnel Management, Management, Time Management, Analysis, Job Descriptions, Conflict Resolution, Customer Satisfaction, Software Documentation, PeopleSoft, Policy, Call Centers, Employee Training, Troubleshooting, Benefits Administration, Employee Relations, Interviews, Onboarding, Hiring, HRIS, Kronos, Performance Management, Internet Recruiting, Resume Writing, Screening, Employee Engagement
Education
Strayer University 2015 — 2017
Bachelor’s Degree, Management Information Systems and Services
Rowan-Cabarrus Community College 2011 — 2011
Certificate, System, Networking, and LAN/WAN Management/Manager
Hajoca Corporation May 2013 - Present
Hajoca Corporation March 2012 - May 2013
MCity Mortgage, Inc. February 2012 - May 2012
NetApp December 2011 - February 2012
Convergys April 2011 - January 2012
Connextions November 2010 - April 2011
Connextions March 2010 - November 2010
IAPP 2005 - 2009
Skills
HTML, Photoshop, CSS, Windows, Dreamweaver, Web Development, Adobe Creative Suite, Web Design, Graphic Design, Illustrator, Microsoft Office, Wordpress, XHTML, Outlook, Microsoft Excel, SEO, JavaScript, PHP, WordPress, Windows Server, Troubleshooting, XP, OS X, jQuery, Java
Education
Western Governors University 2013 — 2015
Bachelor's degree, BS:IT Software Emphasis
Seminole State College 2010 — 2013
Associates of Science, Computer Programming for the Web, 3.2
New Horizons Computer Learning Center 2006 — 2006
A+, Net+, Microsoft Certifications
Savannah College of Art and Design 1997 — 2001
Sequential Art
Connextions June 2007 - March 2013
Connextions Inc June 2007 - March 2013
Skills
MySQL, Oracle 11g, Microsoft Office, Mac OS X, Windows 7, Windows Vista, Windows XP Pro, Stromberg, AspectJ, Aspect, WebEx, OS X, Oracle, Technical Support, Computer Hardware, Operating Systems, Active Directory, Windows, Troubleshooting, Call Centers, XP, Databases, Networking, Computer Repair, Windows Server, System Administration, Help Desk Support, Windows XP, Customer Service, Security, Software Installation, Cisco Technologies, Software Documentation, TCP/IP, Database Administration, Information Technology, Printers, Servers
Education
Rowan-Cabarrus Community College 2011 — 2014
Associate of Arts (AA), Information Technology
Rowan-Cabarrus Community College 2011 — 2013
Associate's degree ETA 2013, Information Technology
KVH Industries Inc. October 2013 - Present
A Cappella Zoo, a Slipstream Literary Journal January 2013 - December 2013
Providence Public Schools August 2013 - September 2013
Connextions August 2013 - September 2013
Providence Monthly/ProvidenceOnline.com December 2012 - December 2012
Magellan Resorts/The Real Japan September 2011 - September 2011
Tyco Fire & Building Products December 2010 - September 2011
Pawtucket Library October 2005 - December 2010
Rhode Island College September 2009 - May 2010
Shoreline, The Rhode Island College Literary Magazine August 2008 - May 2010
Skills
Blogging, Microsoft Office, InDesign, Social Networking, QuarkXPress, Creative Writing, Outlook, English, Editing, Microsoft Word, Publishing, Advertising, Storytelling, Photoshop, Microsoft Excel, Books, Typing, Windows XP, Windows 7, Final Cut Studio, Proofreading, Technical Writing, Publications, Copywriting, Facebook, Poetry, Adobe Acrobat, Newsletters, Copy Editing, Dreamweaver, WordPress, Literature, Social Media, Adobe Creative Suite, Public Libraries, Social Media Marketing, Library, Womble, FrameMaker, Photography, Nonprofits
Education
Rhode Island College 2006 — 2010
B.A. in English, English
Optum December 2014 - Present
Optum Consumer Sales & Service December 2013 - Present
Optum Consumer Sales & Service February 2013 - December 2013
Optum Consumer Sales & Service April 2012 - February 2013
Connextions April 2011 - April 2012
ABTSolutions May 2009 - April 2011
ABTSolutions May 2008 - May 2009
Rollins College August 2007 - May 2008
Rollins College May 2007 - August 2007
Skills
Salesforce.com, Project Management, Recruiting, Program Management, Account Management, Employee Relations, Team Building, Strategic Planning, CRM
Education
Rollins College 2004 — 2008
Bachelor of Arts, Psychology, 3.9, Cum Laude
LendingTree May 2012 - Present
Footballguys.com June 2007 - Present
Connextions October 2011 - December 2011
Telnet Marketing Group May 2011 - October 2011
RealEstate.com November 2010 - March 2011
RealEstate.com June 2006 - November 2010
Voicelink Wireless 2003 - 2006
NTSI October 1999 - October 2002
Consultis Information Technology August 1998 - July 2000
West Irondequoit High School August 1997 - June 1998
Skills
CRM, Management, Lead Generation, Strategy, Leadership, Reporting & Analysis, Business Development, Social Media Marketing, Analysis, Social Media, Sales, Blogging, Marketing, Editing, Customer Service, Account Management, Product Management, Social Networking, Call Centers, Start-ups, B2B, Recruiting, Salesforce.com, Operations Management, Strategic Partnerships, Sports Writing, Online Advertising, Training, E-commerce, Facebook, Online Marketing, Email Marketing, Team Leadership, Strategic Planning, Sales Management, Team Building, New Business Development, Digital Marketing, Advertising, SEO, Analytics, SEM, Marketing Strategy, Product Development, Call Center, IVR
Education
State University of New York College at Fredonia 1991 — 1995
BS, Earth Science, Geosciences, Secondary Education
UnitedHealth Group December 2014 - Present
UnitedHealth Group (Formerly Connextions) April 2014 - December 2014
Connextions September 2012 - April 2013
Universal Orlando July 2010 - September 2012
Office Depot October 2007 - December 2009
CompUSA 2005 - 2007
Skills
Checkpoint, Symantec Security, Splunk, IPSec, SIEM, Active Directory, Checkpoint Security, Computer Forensics, Symantec Endpoint..., IPS, Malware Analysis, Microsoft Office, Computer Hardware, Technical Support, Windows 7, Troubleshooting, Computer Repair, Computer Security, Security, Relational Databases, Windows, Windows XP, Customer Service, Team Building, C, C++, MySQL, IDS
Education
Seminole State College of Florida 2013 — 2015
Bachelor’s Degree, Information Systems Technology
Eastern Florida State College 2008 — 2011
Associate in Arts, General Education
Connextions April 2013 - Present
Ruth's Hospitality Group Inc., February 2013 - April 2013
Liquid Solution March 2012 - February 2013
Costco Wholesale 1994 - 2012
Sunrise Deli August 1989 - July 2000
Majik Shoe December 1989 - November 1990
Majik Marketing July 1988 - December 1989
Skills
Payroll Processing, HRIS, Microsoft Office, Lawson, Kronos, Payroll, Stromberg, E-Verify, JIRA, Ultipro, Ceridian, Spreadsheets, Administrative Support, Accounts Payable, Data Entry, Windows 7, 10-key
Education
Rollins College 1996 — 2000
Bachelor of Arts, Environmental Studies, 2.9
Buckheads on the River 2012 - Present
self employed September 2010 - August 2011
Connextions July 2010 - December 2010
Skills
Cooking, Food Preparation, Inventory Control, Schedules, Cleaning, Knife Skills, hair stylist, Customer Service, Solid computer skills, Typing, Front Office, Telephone Reception
Education
Sullivan University 2005 — 2007
Culinary Arts/Chef Training
School of Hair Design 2000 — 2002
masters, Cosmetology/Cosmetologist, General
CVS Caremark Corporation November 2011 - Present
Generation Health, Inc. September 2010 - October 2011
Connextions December 2009 - September 2010
Ingenix, a UnitedHealthcare Company August 2008 - November 2009
UnitedHealthcare January 2008 - August 2008
UnitedHealthcare September 2004 - January 2008
CIGNA Healthcare September 2001 - August 2004
Schering-Plough May 1998 - November 2000
Caremark February 1997 - May 1998
Caremark February 1995 - February 1997
Education
Saint Bonaventure University 1982 — 1986
BBA
Expert Medical Solution June 2015 - Present
Connextions June 2013 - October 2014
Connextions September 2012 - June 2013
Connextions January 2011 - January 2013
Connextions January 2011 - September 2012
Connextions September 2010 - January 2011
Connextions August 2008 - September 2010
SecurAmerica 2007 - 2008
Securitas Security Services USA, Inc. 2006 - 2007
Skills
Operations Management, Training, Customer Service, Team Building, Call Center, Process Improvement, Coaching, Leadership Development, Performance Management, Account Management, Management, Change Management, Recruiting, Sales Management, Employee Relations, Leadership, Strategic Planning, Customer Satisfaction, Team Leadership, Vendor Management, Call Centers, Outlook, Outsourcing, Team Management, Program Management, Quality Assurance, Customer Retention, Time Management, Employee Benefits, Software Documentation, Sales, Insurance, Customer Experience, Human Resources, Bilingual-English/Spanis..., Bilingual Recruiting, Employee Training, Workforce Management, CRM, Hiring, Cross-functional Team..., Call Center Development, Employee Engagement, BPO, Contact Centers, Business Process..., Talent Acquisition, Budgets, Interviews, Analysis
Education
Rollins College
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Winter Park
Connextions October 2011 - Present
n/a - currently employed April 1998 - May 2009
Skills
Software Installation, Troubleshooting, Computer Hardware, Network Security, DNS
Education
Strayer University Associates in Information Systems 2012 2009 — 2012
Associate of Science (AS), computer science; networking
Strayer University-North Carolina 2009 — 2012
Associates, Computer Science
TZ Insurance Solutions September 2012 - Present
TZ Insurance 2012 - 2015
TZ Insurance 2012 - 2015
Senture Connect January 2010 - September 2012
Connextions May 2007 - October 2009
Universal Healthcare Associates, LLC January 2006 - April 2007
Skills
Cross-functional Team..., Business Analysis, Outsourcing, BPO, Healthcare, Customer Service, Call Center, Process Improvement, Sales Management, Customer Relations, Operations Management, Coaching, Problem Solving, Strategic Planning, Change Management, Account Management, Business Strategy, Budgeting, Contract Management, Marketing Strategy, Negotiation, New Business Development, Contract Negotiation, Team Management, Contract Negotiations, Leadership Development, Microsoft Office, Hiring, Vendor Management, Program Management, Performance Management, Organizational..., Business Development, Call Centers, Strategy, Training
Education
St. Petersburg College
Acceller, Inc. February 2012 - Present
Frontline Performance Group October 2010 - January 2012
CellMinder February 2006 - November 2010
Connextions January 2001 - February 2006
Sprint April 1995 - January 2001
Skills
Contact Centers, Sales Operations, Quality Management, Workforce Management, Program Management, Operations Management, Training Delivery, Account Management, Management, Strategy, Strategic Planning, CRM, Call Centers, Team Building, Training, Vendor Management, Customer Experience, Leadership
Education
Seminole State College of Florida
Bachelor's Degree
University of Phoenix
Bachelor of Science (B.S.), Business Administration, Management and Operations
Verizon October 2009 - September 2012
Adecco Group June 2009 - October 2009
Group Homes for the Autistic July 2008 - March 2009
Connextions September 2006 - December 2007
JCPenney July 2005 - March 2007
Sally Beauty Company October 2005 - March 2006
Sally Beauty Company March 2002 - July 2005
Skills
Highly detail oriented, Time Management, Oral & Written..., Microsoft Office, Microsoft Excel, Spreadsheets, Microsoft Word, Customer Service, Call Center, Citrix, Cosmetology, Technical Support, Retail, Cellular Communications, Call Centers, Troubleshooting
Education
Stanly Community College 2012 — 2014
Business Administration and Management, General, 3.8
Connextions September 2012 - Present
DFW Airport March 2011 - June 2011
FRY'S ELECTRONICS 2009 to 2011 September 2009 - March 2011
TARGET STORES January 2001 - January 2009
Skills
Customer Service, Sales, Loss Prevention, Team Leadership, Microsoft Word, PowerPoint, Term Life Insurance, Commercial Insurance, Supervisory Skills, Health Insurance, Call Centers, Insurance, Microsoft Office, Leadership, Security, Outlook
Education
Southeastern Oklahoma State University 2003 — 2007
B.A., Criminal Justice
In-Home Non-Medical Care October 2011 - Present
Brantley Security Services January 2009 - April 2012
Connextions August 2010 - January 2011
US Census Bureau April 2010 - July 2010
St Jude Children's Research Hosp/ALSAC April 2009 - May 2009
Healthcare Recoveries, Inc July 2008 - March 2009
Total Response, Inc January 1999 - January 2008
Marion Co. Community Corrections January 1998 - January 1999
Childhood Leukemia Foundation January 1997 - January 1998
Meijer January 1996 - January 1997
Skills
Customer Service, Public Speaking, Budgets, Team Building, Microsoft Office, Event Planning, Access, Training, Nonprofits, Microsoft Excel
Education
Sullivan University 1964 — 1965
Automated, Accounting and Electronic Data Processing Diploma
Humana October 2013 - Present
JenCare Medical May 2012 - May 2013
Connextions July 2011 - May 2012
Healthcare Solutions January 2010 - July 2011
Cardinal Health , Specialty Pharmaceutical Distribution April 2006 - June 2009
Skills
Customer Service, Project Management, Team Leadership, Microsoft Excel, Microsoft Office, Process Improvement, PowerPoint, Insurance, Microsoft Word, Team Building, Healthcare, Coaching, Software Documentation, Performance Management, Six Sigma, Public Speaking, Leadership, Event Planning, Program Management, Vendor Management, Management, Strategy, Forecasting, Organizational..., Change Management, Business Analysis, Outlook, Leadership Development, Training, Operations Management, Data Analysis, Strategic Planning, Budgets, Call Centers, Quality Assurance, Policy, Negotiation, Process Scheduler, Account Management, Marketing, Cross-functional Team..., Recruiting, Visio, Customer Satisfaction, Employee Relations, System Administration, Contract Negotiation, Access, Time Management, Sales
Education
Sullivan University 2000 — 2003
Bachelor's Degree, Business Management
Film-o-Saurus Rex Productions April 2009 - Present
Orange County Library System February 2014 - July 2015
Orlando Sentinel August 2013 - February 2014
Jimmy John's January 2013 - January 2014
Connextions September 2012 - December 2012
Placement Center July 2012 - September 2012
Expedia Local Expert; Destination Services June 2007 - October 2010
Wireless Advocates August 2006 - May 2007
Barnes and Noble November 2005 - August 2006
Publix February 2004 - April 2005
Skills
Final Cut Pro, Miscrosoft Office Suite, Scenecronize, Production Coordination, Organization Of Events, Film Production, Creative Direction, Screenwriting, Copywriting, Microsoft Office, Celtx, Short Films, Film, Video Editing, Video Production, Music Videos, Commercials, Final Draft, Creative Writing, Television, Editing, Camera, Adobe Creative Suite, Producing, Videography, Cinematography, Film Editing, Final Cut Studio, Camera Operating, Post Production, Documentaries, Camera Operation, Video, Social Media, Photography, Storytelling
Education
University of Central Florida 2009 — 2012
Bachelor of Fine Arts (BFA), Cinematography and Film/Video Production
Seminole Community College 2005 — 2009
Associate in Arts Degree, General Studies
Connextions October 2012 - January 2013
Michael Kors April 2010 - July 2010
Skills
Sales, Customer Service, Foreign Languages, Teamwork, Analysis, Microsoft Office, Leadership, Call Centers, Outlook, PowerPoint, Retail, Microsoft Excel, Marketing, Microsoft Word, Sales Management, Public Relations, Social Media, Market Research, Research, Facebook, Data Entry, Insurance, Windows, Social Networking
Education
Florida Institute of Technology 2013 — 2015
Master, Information Systems
Saint Petersburg State Polytechnical University 2001 — 2005
Bachelor of Science (BS), Public Relations/Communications
Department of Veterans Affairs September 2012 - Present
Connextions January 2012 - August 2012
Florida Hospital May 2005 - January 2012
Florida Hospital Multisystem PCU December 2005 - June 2010
Florida Hospital May 2005 - December 2005
Skills
ACLS, Nursing, Critical Care, Healthcare, Clinical Research, Cpr Certified, Informatics, Surgery, Diabetes, Emergency Room, Wellness, Registered Nurses, Critical Thinking, Primary Care, Nursing Process, BLS
Education
Saint Xavier University 2010 — 2012
Master of Science (M.S.), Nursing Science
Florida Hospital College of Health Sciences 2008 — 2010
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Seminole Community College 2003 — 2005
AS, RN
Florida College of Natural Health 1999 — 2001
A.S, with; Advanced Therapeutic Massage
Dr. Pepper Bottling Co April 2013 - Present
Harland Clarke April 2012 - April 2013
Unemployed - seeking working January 2012 - April 2012
CONNEXTIONS October 2011 - January 2012
Guardsmark January 2011 - October 2011
Securitas Security August 2008 - January 2011
MCDONALDS April 2008 - September 2008
SWIFT & COMPANY May 2005 - September 2008
Walmart November 2004 - May 2005
Stock Yards Bank & Trust June 2004 - November 2004
Skills
Management, Security, Leadership, Customer Service, Analysis, Training, Microsoft Office, Customer Satisfaction, Team Building, Microsoft Excel, Microsoft Word, Time Management, Coaching, Team Leadership, Data Entry, PowerPoint, Food, Outlook, Teamwork, Customer Retention, Loss Prevention, Critical Thinking, Process Scheduler, Retail, Supervisory Skills, Employee Relations, Employee Training, Call Centers, Process Improvement, Telephone Skills, Leadership Development, Data Analysis, Forecasting, Banking, Merchandising, Customer Experience, Quality Assurance, Research, Social Networking, Social Media, Sales
Education
Sullivan University 2013 — 2014
Master of Business Administration (MBA), Hospitality Management
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Associate of Arts (AA), Business
TelAffects May 2014 - Present
Connextions November 2013 - May 2014
OneBlood November 2009 - May 2012
Payless Car Sales February 2008 - November 2009
Fairwinds Credit Union September 2006 - January 2008
Washington Mutual Bank April 2005 - September 2006
Skills
Communication, Problem Solving, Building Relationships, Leadership, Customer Satisfaction, Microsoft Office, Sales, Operations Management, Adaptability, Employee Training, Team Building, Time Management, Financial Reporting, Respect, Social Networking, Accounting, Sales Operations, Event Management, Customer Service, Banking, Training, Sales Management, Relationship Building
Education
Stetson University 2001 — 2004
Bachelor of Business Administration, Finance, 3.778
Rutherford High School 1999 — 2001
International Baccalaureate Diploma
Travelers March 2014 - Present
Connextions 2011 - 2013
Preferred Home Care April 2010 - October 2011
Skills
Bilingual-English/Spanis..., Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Job Scheduling, Coordination, Research, Quality Auditing, Team Management, Receptionist Duties, Medicare, Medicare Part D, Medicare Advantage, Opportunity..., Call Center..., Home Health Agencies
Education
South University-Savannah Online 2009 — 2011
East Ridge High School
Paycation Travel April 2015 - Present
UnitedHealth Group (Optum) June 2014 - Present
Connextions June 2014 - August 2014
Barnes & Noble May 2013 - August 2014
Rowan-Cabarrus Community College August 2012 - July 2014
Shape Up Shoulder Pads January 2005 - February 2010
ConocoPhillips January 1994 - July 1996
ExxonMobil February 1992 - June 1993
Skills
Social Networking, Social Media Marketing, Marketing, Social Media, Event Planning, Customer Service, Leadership, Sales, Microsoft Word, Advertising, Public Speaking, Public Relations, Staff Development, Retail, Teaching, Fundraising, Time Management, Team Building, Small Business, Project Planning, Inventory Management, Event Management, Training, Leadership Development, Microsoft Office, Outlook, Marketing Strategy, Coaching, PowerPoint, Blogging, Editing, Press Releases, Community Outreach, Teamwork, Access, Microsoft Excel, Management, Nonprofits, Research, Volunteer Management, Budgets, Customer Satisfaction, Strategic Planning, Administration, Marketing Communications, Media Relations, Health Insurance, Medicare Part D, Medicare Advantage
Education
Rowan-Cabarrus Community College 2011 — 2014
Associates in Business Administration, Marketing and Retailing, Associates in General Education, Marketing
AL Brown High School 1985 — 1989
High School Diploma, General Studies
Allstate February 2015 - Present
Allstate January 2012 - Present
Connextions December 2007 - April 2010
MCE October 1996 - June 2008
Bob Evans October 2006 - August 2007
Bank of America June 2006 - October 2006
Pfeiffer University August 2003 - May 2006
Cheetah Transportation Systems April 2001 - August 2002
Skills
Management, Customer Service, Training, Sales, Access, Account Management, Customer Satisfaction, Accounting, Recruiting, Software Documentation, Purchasing, Inventory Management, Microsoft Excel, Customer Retention, Microsoft Office, Troubleshooting, Time Management, Team Building, Process Scheduler, Budgets, Team Leadership, Analysis, Insurance, Human Resources, Operations Management, Program Management
Education
Pfeiffer University 2002 — 2006
Communications, Organizational Development
Convergys May 2012 - April 2014
Makotek September 2011 - May 2012
Connextions 2008 - 2011
Connextions 2009 - 2010
Lucent Technologies 2000 - 2002
Phoenix Wireless 1999 - 2000
Siemens Stromberg-Carlson 1972 - 1991
United States Marine Corps March 1968 - March 1972
Skills
Troubleshooting, Technical Support
Education
Seminole State Collage 2011 — 2011
Non Degree Seeking, Web programming
Seminole Community College 1976 — 2005
Non Degree Seeking, Programming, Spanish
University of Central Florida - College of Business Administration 1973 — 1976
BSBA, Accountancy
Naval Air Technical Training Center 1969 — 1969
Completed Course, Avionics
Orlando Junior College 1965 — 1967
AA, Pre-Engineering
UnitedHealth Group December 2014 - Present
UnitedHealth Group May 2013 - December 2014
Connextions September 2012 - May 2013
Groundwater & Environmental Services, Inc. May 2007 - September 2012
Skills
Management, Leadership, Microsoft Excel, Customer Service, Project Management, Research, Program Management, Analysis, Process Improvement
Education
Rollins College - Crummer Graduate School of Business 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General
Rollins College 2003 — 2007
BS, Biology
Wyndham Vacation Ownership June 2014 - Present
Wyndham Vacation Ownership August 2010 - May 2014
Connextions March 2008 - April 2010
Rollins College April 2006 - April 2007
Bright House Networks May 2006 - September 2006
Hewitt Associates June 2001 - August 2005
Skills
Market Research, Marketing Management, CRM, Social Media Marketing, Marketing, Recruiting, Management, Sales, Salesforce.com, Analysis, Social Networking, Marketing Strategy, SEO, Software Documentation, Access, Financial Analysis, B2B Marketing, Customer Service, Email Marketing, Time Management, Integrated Marketing, Project Management, Sales Process, Direct Marketing, Online Marketing, Proposal Writing, Business Development, Telecommunications, Editing, Public Relations, Market Analysis, Social Media, Brand Development, Marketing Communications, Lead Generation
Education
Rollins College - Crummer Graduate School of Business 2005 — 2007
MBA, Marketing and Finance
Stetson University 1997 — 2001
BBA, Marketing
Larsen and Associates, P.L. October 2013 - Present
Walt Disney World June 2013 - October 2014
Connextions August 2013 - October 2013
Connextions July 2012 - December 2012
Walt Disney World June 2010 - May 2012
Stetson University January 2010 - May 2012
Pediatric Otolaryngology Head & Neck Surgery Assoc PA July 2011 - December 2011
Hollister Co. January 2008 - August 2008
Metro West Golf Course March 2007 - August 2007
Skills
Golf, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Finance, Customer Service, Data Analysis, Sales, Fitness, Mountain Biking, Investments, Personal Finance, Team Leadership, Leadership Development, Athletics, Teamwork, Coaching, Sports, Cash Flow Forecasting, Corporate Finance, Financial Accounting
Education
Stetson University 2008 — 2012
BBA, Finance
Dr. Phillips High School 2004 — 2008
University of Central Florida
BS, Electrical Engineering
Blue Cross & Blue Shield of Rhode Island May 2015 - Present
Connextions September 2014 - Present
AAA Southern New England June 2008 - June 2015
Gateways To Change, Inc. September 2012 - May 2015
Rhode Island Traffic Tribunal April 2014 - July 2014
Skills
Project Management, Employee Relations, Highly self-motivated, Organized Multi-tasker, Excellent Leadership..., Proficient Typing Skills, Self-starter, Customer Service, Customer Support, Data Entry, Microsoft Excel, Friendly Personality, Microsoft Word, Microsoft Office, Nonprofits, Networking, Organization, Office Management, Strategic Planning, Youth Development, Youth Leadership, Youth Mentoring, Youth Engagement, Event Planning, Leadership, Leadership Development, Public Speaking, Research, Time Management
Education
Roger Williams University 2015 — 2016
Master of Laws (LL.M.), Criminal Justice/Law Enforcement Administration
Rhode Island College 2009 — 2014
Bachelor's Degree, Criminal Justice/Sociology
Amazon.com June 2014 - Present
Amazon.com August 2011 - June 2014
Connextions April 2011 - August 2011
Reflectx Services December 2007 - April 2011
Adventist Health System May 2007 - December 2007
Rollins College August 2003 - May 2007
Skills
Employee Relations, Performance Management, Employee Engagement, Employment Law, Policy, Onboarding, HRIS, Benefits Administration, Employee Benefits, Recruiting, Succession Planning, Human Resources, Management, Personnel Management, Training, College Recruiting, Leadership, New Hire Orientations, Talent Management, Program Management, Talent Acquisition, Leadership Development, HR Policies, Conflict Resolution, Workforce Planning, Hiring, Strategy, Labor Relations
Education
Rollins College 2009 — 2011
Masters, Human Resources
Rollins College 2003 — 2007
BA, Psychology
Windstream January 2015 - Present
Global Linking Solutions, Charlotte, North Carolina June 2011 - January 2015
Time Warner Cable May 2009 - July 2011
Connextions June 2010 - January 2011
Skills
Routers, Cisco Technologies, Switches, Telecommunications, Cable Modems, Cable Broadband, DSL, Wireless Networking, MPLS, Mac OS, Linux, Cisco IOS, Troubleshooting, WAN, VPN, LAN-WAN, Cisco Routers, Network Administration
Education
Rowan-Cabarrus Community College
Networking Technology Specialization, Computer Systems Networking and Telecommunications
Seminole State College of Florida September 2012 - May 2013
Connextions February 2010 - January 2011
ITT Technical Institute September 2007 - August 2008
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Research
Education
University of Central Florida 2013 — 2016
Bachelor's Degree, Mechanical Engineering
Seminole Community College 2011 — 2013
General Studies
Time Warner Cable Call Center SupervisorConvergysApril 2008 - 2013
Classic Property Management, Inc January 2007 - January 2008
Connextions January 2007 - January 2008
Skills
Data Analytics, Microsoft Office, Database Administration, Team Leadership, Microsoft Technologies, Customer Support, Troubleshooting, Quality Assurance, Workforce Management, Microsoft Excel, Management, Microsoft Exchange, Microsoft Word, Quicken, QuickBooks, PowerPoint, Data Entry, Unified Communications, ICOMS, Outlook Express, Putty, Open Office, Visual Basic, Qbasic, Adobe Acrobat, PC Anywhere, DOS, Unix, Linux, Novell Netware, Novell Server, Internet Troubleshooting, Windows Services, Cisco Routers, Lync Server 2010, Access, Networking, Call Center Development, Escalation, Invoicing, Remote Desktop, Software Installation, Windows 7, Windows Vista, Windows XP Pro, Call Centers, Communication, Red Hat Linux, Windows XP, Leadership Development
Education
Richmond Community College 2000 — 2002
Associate of Science (AS), Network and System Administration
Strayer University-North Carolina
Bachelor of Applied Science (BASc), Computer Networking
Contracting January 2015 - Present
Optum May 2014 - Present
Connextions December 2013 - April 2014
Connextions August 2012 - September 2013
Legacy Life Insurance 2012 - 2012
Skills
Insurance, Commercial Insurance, Life Insurance, General Insurance, Term Life Insurance, Health Insurance, Disability Insurance, Retirement, Medicare Part D, Medicare, Workers Compensation, Claim, Critical Illness, Employee Benefits, Health Savings Accounts, Long-term Care, Managed Care, Customer Service, Team Building, Training, Leadership, Management, Sales, Call Centers, Process Improvement, Coaching, Customer Retention, Strategic Planning, Performance Management, Program Management, Leadership Development
Education
Seminole Community College 2012 — 2016
Business, Management, Marketing, and Related Support Services
Onyx Magazine January 2015 - Present
Lady T Creations September 2012 - Present
Connextions September 2011 - September 2012
Windstream Communications formerly Nuvox December 2009 - September 2011
Embarq December 1999 - December 2008
Universal Studios August 1996 - December 1999
Skills
Training, Coaching, Call Centers, Sales Management, Business Development, Team Building, Sales, Management, Interviews, Policy, Customer Satisfaction, Leadership, Microsoft Office, Public Speaking, Customer Service, Team Leadership, Entrepreneurship, Marketing
Education
University of Phoenix 2009 — 2012
Studied, Business Admin in Healthcare
Phoenix College 1989 — 1991
AA, Criminal Justice
Aon Hewitt November 2008 - December 2009
Connextions April 2008 - September 2009
Clarke American Checks October 2005 - August 2006
Skills
Microsoft Word, Microsoft Excel, Outlook, Access, English, Research, 10 Key, Internet Explorer, Customer Service, Employee Benefits, Customer Experience, Call Centers, Data Entry, Windows
Education
RCCC 2011 — 2014
Associate's degree, Medical Office Management/Administration, 3.5
Rowan-Cabarrus Community College 2011 — 2014
Medical Office Administration, Medical Office Assistant/Specialist
DNA4Health January 2014 - Present
CROSSMARK April 2013 - January 2015
Connextions March 2013 - October 2014
Equipment Locator Vendor Services (E.L.V.S.) January 2013 - April 2013
Dial America Marketing October 2012 - February 2013
The Home Depot May 2012 - October 2012
MorphoByte LLC July 2011 - May 2012
SynerMedia Networks December 2010 - July 2011
TruGreen February 2011 - June 2011
Westgate Resorts April 2010 - December 2010
Skills
Recruiting, Software, Advertising, Direct Sales, Sales, Account Management, Lead Generation, Sales Process, Team Building, Team Leadership, Training, Cold Calling, Marketing, Leadership, CRM, B2B, Selling, Online Advertising, Customer Satisfaction, Networking, Social Networking, Sales Management, Marketing Strategy, Retail, Telecommunications, Inventory Management, Business Planning, Strategy, Strategic Planning, Small Business, Time Management, Social Media Marketing, Public Speaking, Product Marketing, Leadership Development, Social Media, Budgets, Entrepreneurship, Coaching, Contract Negotiation, Sourcing, Management, Customer Service, Customer Retention, Online Marketing, Strategic Partnerships, Sales Operations, Salesforce.com, Sales Presentations, Market Research
Education
Landmark Education 2009 — 2012
CE, Team Management & Leadership
Unity of Orlando 1988 — 2011
University of Central Florida 1980 — 1987
BS, Computer Science, Math & Physics
Seminole Community College 1976 — 1979
AA, Computer Science, Math & Physics
All Souls 1959 — 1968
elementary school, K-8th Catholic parochial
All Souls Catholic 1958 — 1968
Tom Lease Insurance February 2013 - Present
Robert H Clarkson Insurance Agency May 2010 - July 2012
Connextions August 2009 - March 2010
Combined Insurance April 2008 - July 2009
Pomeroy IT Solutions 1997 - 2002
Skills
•Account management..., Cold Calling, Self-driven, Self Management, Quality Assurance, CMS, Dependable Team Player, Computer Literate, Eye for Details, Customer Service, Property & Casualty..., Commercial Insurance, Health Insurance, Insurance, Management, Professional Liability, Sales, Strategic Planning, Training
Education
Sullivan University 1994 — 1997
Bachelor's degree, Accounting and Marketing
Optum April 2014 - Present
Connextions May 2013 - Present
Star Legal Support April 2011 - August 2011
Skills
Customer Service, Human Resources, Sales, Public Relations, Proficient in Microsoft..., Highly organized and..., Friendly customer..., Courteous and effective..., Knowledge and..., Research, Social Media, Project Management, Recruiting, Strategy, Employee Relations, Purchasing, Microsoft Office, Employee Training, Outlook, Onboarding, Workforce Management, Training, Proficient in Microsoft..., Internet Recruiting, Talent Management, Screening, Microsoft Excel
Education
Rollins College 2006 — 2012
Bachelor’s of Arts, Organizational Communication, 3.3
Homewood Suites by Hilton May 2014 - Present
St louis county 2013 - 2014
Connextions 2009 - 2013
Skills
Microsoft Office, Leadership, Sales, Microsoft Excel, Account Management, Outlook, Training, Management, Customer Satisfaction, Process Improvement, Sales Management, Team Leadership, Vendor Management, Microsoft Word, PowerPoint, Program Management, Troubleshooting, Call Centers, Project Management, Sales Operations, Customer Experience
Education
Pfeiffer University 2005 — 2008
Business Administration and Management, General
UPS Group Trust March 2015 - Present
UPS Group Trust July 2013 - Present
UPS Group Trust September 2009 - July 2013
Connextions November 2008 - April 2009
Brossier Company March 2004 - November 2008
Skills
Financial Analysis, Financial Modeling, Forecasting, Budgets, Finance, Valuation, Process Improvement, Investments, Portfolio Management, Strategic Financial..., Due Diligence, Corporate Finance, Strategic Planning, Accounting, Analysis, Mergers, Microsoft Excel, Financial Reporting, Managerial Finance, Asset Managment, Auditing, Leadership, Data Analysis, Marketing, Mergers & Acquisitions
Education
Rollins College - Crummer Graduate School of Business 2007 — 2009
MBA, Finance, 3.8
University of Central Florida - College of Business Administration 2002 — 2005
Finance
Academy of Economic Studies 1997 — 2000
International Business, Economic International Relations
Connextions 2008 - 2010
Claire's Accessories June 2001 - January 2004
Skills
Customer Service, Visual Merchandising, Stocking, shipping and receiving, 10 Key, typing, Technical Support, Bookkeeping, Front-end, Internet, Microsoft Word, Social Networking, Problem Solving, Windows
Education
Rowan-Cabarrus Community College 2001 — 2001
GED, General Studies
Cloverdale Jr. Sr. High School
General Studies
Fowler Physical Therapy March 2011 - Present
Stay at home mom January 2009 - March 2011
North Hills Christian School September 2008 - March 2010
Connextions July 2007 - December 2008
Rowan County September 2005 - June 2007
Lone Star Steakhouse April 2004 - May 2007
Skills
Computer Software..., Information Technology, Customer Service, Operations Management, Healthcare, Management, Troubleshooting, Leadership, Time Management, Training, Analysis, Social Media, Microsoft Excel
Education
Rowan-Cabarrus Community College 2004 — 2007
Associate's degree, Computer Technology/Computer Systems Technology
Connextions August 2013 - Present
Brooksource January 2013 - April 2013
Oxford Global Resources July 2012 - October 2012
Northwestern Mutual January 2012 - April 2012
Mattress Firm May 2010 - December 2011
Skills
Inventory Management, Customer Service, PowerPoint, Microsoft Word, Retail, Social Media, Sales Management, Marketing, Account Management, Time Management, Business Planning, Training, Management, Recruiting, Sales
Education
Stephen F. Austin State University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Marketing
Optum May 2015 - Present
Optum August 2011 - Present
Connextions 2011 - 2012
Skills
Lead Generation, Telemarketing, Windows 7, Online Research, Applicant Tracking..., Direct Sales, Talent Acquisition, Account Management, Customer Retention, Call Center, Recruiting, Cold Calling, Salesforce.com, Internet Recruiting, Onboarding, College Recruiting, Job Fairs, CRM, Sourcing, Customer Satisfaction, Training, Temporary Placement, PeopleSoft, Coaching, Staffing Services, Human Resources, Employee Relations, Call Centers, Employee Benefits, Performance Management, Vendor Management, Team Building, Technical Recruiting, Hiring, Sales, New Hire Orientations, Screening, Interviews
Education
Seminole State College of Florida 2006 — 2009
T-Mobile June 2014 - Present
N. Corporation Business League February 2012 - Present
Optum Health Services (Canada) Ltd. July 2011 - Present
N. Corporation Business League June 2010 - Present
Optum Health Services (Canada) Ltd. April 2014 - January 2015
Optum Health Services (Canada) Ltd. August 2013 - March 2014
Connextions December 2012 - August 2013
Connextions June 2012 - December 2012
Connextions February 2012 - May 2012
Connextions July 2011 - January 2012
Skills
Insurance, Team Building, Health Insurance, Operations Management, Team Leadership, Non-profit Leadership, Supervisory Experience, Small Business, Public Speaking, Sales, Customer Engagement, Business Planning, Employee Training, Business Analysis, New Business Development, Architecture, Engineering, Accounting, Non-profit Board..., Non-profit Program..., Training, Customer Service, Leadership, Management, Process Improvement, Strategic Planning
Education
Sullivan College of Technology and Design 2006 — 2008
Associate's degree, Architecture
Self Study
Business Administration and Management, General
Fern Creek Traditional High School
Diploma, Business Administration and Management
Omnicare Inc. February 2015 - Present
Omnicare Inc. May 2013 - February 2015
Connextions December 2011 - May 2013
Foxy Lady Gentlemens Club June 2001 - March 2011
Skills
Pharmacy, Call Centers, Pharmacueticals, Claim, Customer Service, Customer Satisfaction, Medicare, Outlook, Microsoft Office, HIPAA, Managed Care
Education
Sullivan University 2009 — 2014
Bachelor's degree, Health/Health Care Administration/Management
Popular Community Bank August 2013 - April 2015
Connextions August 2012 - August 2013
Sykes Enterprises, Inc November 2009 - August 2012
Marriott Vacation Club International March 2007 - April 2009
Preferred Empire Mortgage Company January 2003 - January 2007
Banco Popular North America June 1997 - November 2001
Banco Popular de Puerto Rico February 1987 - June 1997
Skills
Customer Oriented, Customer Service, Training, Coaching, Bilingual, Computer Proficiency, Interpersonal Skill, Committed to..., Online Research, Close Attention to..., Accounts Payable, Banking, Account Reconciliation, Employee Training, Office Management, Financial Analysis, Accounting, Accounts Receivable, Call Centers, Customer Retention, Customer Experience, Hiring, Sales, Management, Human Resources, Team Building, Payroll, Leadership, Microsoft Office, Interviews, Time Management, Mortgage Lending, Microsoft Excel, Retail Banking, Business Development, Customer Satisfaction
Education
Pontificia Universidad Católica de Puerto Rico 1972 — 1976
Bachelor Business Admnistration, Management & Marketing
Aerotek July 2015 - Present
HealthPlanOne, LLC August 2014 - May 2015
Connextions October 2013 - August 2014
State Farm Insurance January 2013 - October 2013
Great Western Insurance Company January 2012 - January 2013
Homesite Insurance May 2011 - December 2011
Humana June 2010 - May 2011
State of Arizona October 2005 - November 2009
Continental Promotion Group October 2003 - November 2005
Skills
Insurance, Online Lead Generation, Lead Generation, Sales, Licensed Property &..., Insurance Adjusting, Health Insurance, Life Insurance, Leadership, Customer Satisfaction, Marketing, Medicare, Property & Casualty..., Training, Commercial Insurance, Workers Compensation, General Insurance, Term Life Insurance, Web Development
Education
Rio Salado College 2010 — 2012
Associate of Applied Science, Public Administration, 4.8
Freelance January 1999 - Present
TeaLovey™ May 2014 - Present
Connextions July 2013 - April 2014
OneBlood March 2010 - July 2013
Compass Knowledge Group March 2007 - March 2010
Orange County Public Schools April 2000 - March 2007
Sylvan Learning 2000 - 2001
PACE Brantley Hall School August 1998 - April 2000
Norrell December 1997 - August 1998
Universal Orlando October 1996 - December 1997
Skills
E-Learning, Instructional Design, Captivate, Camtasia, Staff Development, Learning Management..., Training, Curriculum Design, Dreamweaver, Editing, Microsoft Office, Teaching, Social Media, Customer Service, Moodle, Learning Management, PowerPoint, Research, Leadership Development, Web Design, Microsoft Excel, Content Development, Instructor-led Training, Microsoft Word, Needs Analysis, Instructional Technology, Higher Education, Program Management, Interviews, Public Speaking, Adult Education, Web Content Management, Leadership, HTML, Video Editing, WYSIWYG layout tools, WordPress, ADDIE, SharePoint, Curriculum Development, Adobe Creative Suite, Content Management, Social Networking, Web 2.0, Outlook, Writing, Blogging, SEO, Distance Learning, Quality Assurance
Education
Mountain State University (MSSL) 2007 — 2009
M.S. Strategic Leadership, 2009
Rollins College 1995 — 1997
B.A, Environmental Studies
Florida Educator's Certification
Educator's Certificate, General Science; Middle Grades Math
Aon Hewitt September 2012 - Present
Convergys July 2009 - July 2011
Spherion September 2008 - June 2009
Connextions April 2008 - September 2008
Convergys June 2003 - April 2008
Charlotte Mecklenburg Schools January 2003 - April 2003
WSNC-FM 90.5 January 2000 - May 2002
Skills
Call Center, Microsoft Office, Excel, Employee Relations, Instructional Design, Interviewing, Training & Development, Supervisory Skills, Group Presentations, Employee Training, Microsoft Excel, Recruiting, Training, Interviews, Customer Service, BPO, Vendor Management, Performance Management, Call Centers, Management, Operations Management, Workforce Management, Team Leadership, Employee Benefits, Public Speaking, Human Resources, Employee Engagement, Analysis, Software Documentation, Customer Satisfaction, Coaching
Education
Walden University 2011 — 2013
Master of Science (M.S.), Human Resources Management
Strayer University 2004 — 2006
MBA, Human Resources Mangement
Winston-Salem State University
BA, Mass Communications
High Point Central 1988 — 1991
Shutterfly Inc. April 2015 - Present
Shutterfly Inc. October 2014 - March 2015
DRS Technologies, Inc. 2009 - 2012
Connextions 2008 - 2009
Skills
Help Desk Support, Network Administration, Technical Support, Wireless Networking, Security, Active Directory, Quality Assurance, Training, Microsoft Office, Cisco Technologies, Desktop Computers, SATCOM, TCP/IP, CompTIA A+, Software Installation, Troubleshooting, Computer Hardware, Knowledge Base, CompTIA A+ Certification, Linux, Network Infrastructure, SOP development, Root Cause Analysis
Education
Pfeiffer University 2012 — 2015
Bachelor’s Degree, Business Administration
Northwest Cabarrus High School 2000 — 2004
Connextions June 2010 - Present
Skills
Accounting, Customer Service, Management, Account Management, Salesforce.com
Education
Strayer University-North Carolina 2010 — 2012
Master's degree, Accounting with a concentration in Public Accounting
Strayer University-North Carolina 2005 — 2007
Bachelor's degree, Accounting
Kings College 2003 — 2004
Associate's degree, Accounting
Connextions September 2013 - Present
Aon Hewitt September 2011 - March 2013
World Harvest Church December 2005 - March 2008
Verizon June 1995 - December 2005
Skills
Praise & Worship, Prayer, Bible teaching, Missions, Evangelism, Customer Service, Clerical Skills, Security, Multi-unit Retail..., Telecommunications, Public Speaking, Software Documentation, Team Leadership, Team Building, Social Networking, Nonprofits, Leadership, Microsoft Office, Training, Microsoft Word, Social Media, Teaching, Leadership Development, Coaching, Sales, Outlook
Education
World Harvest Bible College 2005 — 2007
Diploma in Religion, Cross Cultural Evangelism and Missions
Suffolk County Community College 1991 — 2000
Associate of Arts and Sciences (AAS), Liberal Arts and Sciences/Liberal Studies
Florida Hospital June 2011 - December 2011
Connextions May 2011 - November 2011
Kaplan August 2009 - June 2011
Private K-8 Academy January 2011 - April 2011
Secure Vouchers August 2010 - December 2010
Clinical Research Organization April 2010 - July 2010
Results Real Estate Partners, LLC 2006 - 2008
Kaplan Test Prep and Admissions 2005 - 2006
Skills
Project Finance, Board Presentations, Executive Reporting, Process Improvement, Quality, Performance Management, Financial Analysis
Education
Rollins College - Crummer Graduate School of Business 2009 — 2011
MBA, Finance
West Virginia University 2000 — 2004
BSBA, Business
Charlotte Mecklenburg Schools July 2011 - Present
Elite Diamonds Cheer & Dance June 2007 - Present
Young Champions Of America May 2008 - February 2014
O. R. Colan Associates May 2014 - 2014
Connextions September 2009 - January 2010
Skills
Troubleshooting, Program Management, Security, Team Building, Microsoft Office, Microsoft Word, PowerPoint, Photoshop, Data Analysis, Technical Support, Information Technology, VoIP, Networking, Network Security, Customer Service, C++, Visual Studio, Visual Basic, .NET, HTML, CSS, Project Planning, Windows, System Administration
Education
Strayer University-North Carolina 2008 — 2011
MBA, Information Systems Management
NC A&T SU 2000 — 2004
BS, Computer Science
Farmers Insurance- Office of Darrin Dykes September 2014 - Present
Connextions October 2013 - August 2014
Farmers Insurance May 2013 - August 2014
Epsilon August 2011 - October 2012
KIMPTON HOTELS & RESTAURANTS February 2008 - August 2011
WYNDHAM CORPORATE OFFICE April 2006 - February 2008
Wyndham ByRequest April 2004 - March 2006
Wyndham Hotels Corporate, Dallas Office October 2002 - March 2004
Wyndham Central Reservations Office January 2001 - September 2002
Skills
Revenue Analysis, User Experience, Hospitality, Hospitality Industry, Email Marketing, Management, Marketing, Analytics, Hotels, Customer Satisfaction, Creative Direction, E-commerce, Online Marketing, Social Media Marketing, Hospitality Management, Quality Assurance, Customer Service, Leadership, CRM, Online Advertising, Social Networking, Budgets, Account Management, Team Building, Sales, Team Leadership, Event Management, Marketing Strategy, Social Media, Forecasting, Training, Event Planning
Education
Tarrant County College 2000 — 2001
General Studies
Houghton Mifflin Harcourt July 2011 - Present
Connextions July 2009 - June 2011
Skills
Customer Service, SharePoint, Mobile Devices, Call Centers, Team Leadership, Networking, Vendor Management, Technical Support, Leadership, Software Documentation, Management, Troubleshooting, Team Building, Computer Hardware, Integration, XP, Servers, Windows 7
Education
Seminole Community College 2005 — 2009
Criminal Justice, Information/Technology
Convergys Corporation March 2007 - Present
Connextions November 2005 - March 2007
Skills
Program Management, Customer Relations, Excel, SharePoint, Microsoft Excel, Process Improvement, Project Management, Visio, Troubleshooting, Computer Hardware, Customer Service, Access, Call Centers, CRM, Vendor Management, System Administration, Service Delivery, Customer Experience, Contact Centers, Change Management, Outsourcing, Workforce Management, Offshoring, BPO, Call Center Development, Transition Management, Management, Performance Management, Sla, Customer Satisfaction, Team Management, Inbound Marketing, Business Process..., Operations Management, Avaya, IVR, Contact Center..., Telecommunications, Capacity Planning, IEX, Customer Retention, Technical Support, IT Service Management, ACD, Quality Assurance, Resource Management, Soft Skills, SLA, Outsourcing Management, Business Analysis
Education
Stetson University 1979 — 1981
Connextions July 2011 - March 2012
Project Management Institute Central Florida Chapter June 2010 - August 2011
Lockheed Martin June 2001 - November 2009
IBM Global Services June 1997 - June 2000
New Boston Systems June 1995 - June 1997
Skills
Systems Engineering, Program Management, Project Management, Unix, Requirements Analysis, Testing, Enterprise Architecture, Cross-functional Team..., Earned Value Management, System Architecture, Integration, Process Improvement, Leadership, Architecture, Information Assurance, Proposal Writing, Continuous Improvement, Information Technology, Requirements Management, DoD, Defense, Risk Management, Engineering Management, Databases, Security Clearance, Telecommunications, Security, Agile Methodologies, Technical Leadership, MS Project, Configuration Management, PMP, CMMI
Education
Rollins College - Crummer Graduate School of Business 2000 — 2001
MBA
University of Maryland University College 1989 — 1991
B.S.
Anthem, Inc. April 2015 - Present
Anthem, Inc. April 2012 - Present
Connextions March 2011 - March 2012
UnitedHealth Group November 2010 - March 2011
UnitedHealth Group July 2009 - November 2010
UnitedHealthcare June 2006 - July 2009
UnitedHealthcare August 2004 - June 2006
UnitedHealthcare November 2002 - August 2004
UnitedHealthcare July 2001 - November 2002
UnitedHealthcare September 2000 - July 2001
Skills
Operations Management, Project Execution, Healthcare, Program Management, Problem Solving, Process Improvement, Team Building, Management Consulting, P&L Management, Customer Relations, Change Management, Account Management, Budgeting, Project Management, Budgets, Customer Service, Business Process..., Cross-functional Team..., SDLC, Management, Data Analysis, Risk Management, Business Analysis, Leadership, Business Intelligence, Product Management, CRM, Integration, Strategic Planning, Leadership Development, IT Strategy, Product Development, Team Leadership, Vendor Management, Executive Management, Insurance, Employee Benefits, Entrepreneurship
Education
Providence College
Bachelors, Chemistry
University of Hartford
Masters, Business Administration
EnablePath June 2013 - Present
Empower Software Solutions February 2011 - June 2013
CNL November 2008 - February 2011
Arcadia Resources November 2006 - November 2008
Connextions January 2005 - January 2006
Rotech Healthcare January 2003 - January 2005
Walt Disney Company 1998 - 2003
Skills
Budgeting, Healthcare, Project Portfolio..., CRM software, MS Project, Access, Data Management, Labor Management, Feasibility Studies, Strategic Planning, Business Process..., Procedure Design, Performance Management, CRM, Budgets, Asset Managment, Forecasting, Financial Modeling, Visio, Project Management, Business Strategy, Vendor Management, Data Analysis, Salesforce.com, Change Management, Team Building, Process Improvement, Contract Negotiation, Management, Business Analysis, Business Intelligence, Integration, Strategy, Outsourcing, ERP, Leadership, Consulting, Financial Analysis
Education
Stetson University 2003 — 2005
Master's degree, Business Administration and Management, General
Teladoc June 2014 - Present
Conversio Health September 2013 - May 2014
Connextions June 2012 - August 2013
Universal Health Care Group, Inc. May 2009 - June 2012
UnitedHealth Group - Secure Horizons November 2006 - June 2008
Citi Financial - Japan September 2005 - November 2006
CITI Capital - Commercial Business Group December 2001 - September 2005
GE Capital - Vendor Financial Services March 2000 - December 2001
Internal Revenue Service October 1996 - March 2000
Skills
Employee Training, Six Sigma, Managed Care, Customer Service, Vendor Management, Operations Management, Program Management, Management, Leadership, Call Center, Recruiting, CRM, Training, Sales Operations, Business Development, Customer Satisfaction, Budgets, Sales, Process Improvement, Team Building, Call Centers, Medicare, Leadership Development, Medicaid, Business Analysis, Cross-functional Team..., Insurance, Strategic Planning, Health Insurance, Coaching, Data Analysis, Change Management, Marketing, Human Resources, Executive Management, Healthcare, Negotiation, Contract Negotiation, Account Management, New Business Development, Outsourcing, Quality Assurance, Business Process..., Employee Benefits, Performance Management, Strategy, Finance, Mergers & Acquisitions, HMO, P&L Management
Education
Salisbury University 1976 — 1977
BA, Psychology
Amazon September 2012 - Present
Zappos.com August 2010 - September 2012
Insight Communications August 2008 - December 2009
Connextions April 2008 - August 2008
Citicards February 1999 - July 2007
Housing Authority January 1992 - January 1998
Skills
Customer Relations, People Skills, Call Center, Customer Service, Employee Relations, Logistics Management, Leadership, Management, Call Centers, Project Management, Recruiting, Payroll, Quality Assurance, Interviews, Operations Management
Education
Sullivan University 2001 — 2003
coursework, Business Management and Accounting
Summit Broadband February 2015 - Present
Ericsson June 2013 - December 2014
Bright House Networks February 2009 - January 2013
Connextions February 2007 - February 2009
Dolly Parton's Dixie Stampede April 2006 - March 2007
Skills
Microsoft Excel, Sales, Microsoft Word, Windows, Microsoft Office, Customer Service, PowerPoint, Networking, OS X, Windows OS XP+, PC Setup/Installation, Excel, Photoshop, Problem Solving, Word, Electronics, Team Building, Social Media, Android, DOCSIS, Outlook, Consumer Electronics, SharePoint, SharePoint Designer, InfoPath, InfoPath Forms, Wireless, Customer Satisfaction
Education
SUNY Fredonia 2005 — 2006
Computer Sciences
Owens Corning December 2013 - Present
Connextions August 2011 - December 2013
Bank of America October 2008 - May 2010
OfficeMax June 2002 - June 2008
nCipher plc June 2000 - June 2002
Corporate Express January 1996 - April 2000
Skills
Contract Negotiation, Strategic Planning, Account Management, Consultative Selling, New Business Development, Customer Service, Client Retention, Operations Management, Sales, Sales Management, Sales Operations, B2B, Business Development, Cold Calling, Solution Selling, Team Building, Direct Sales, Sales Process, Key Account Management
Education
Southern New Hampshire University 1986 — 1989
Plymouth State University 1985 — 1986
Bachelor, Business
Univers Workplace Solutions July 2003 - Present
Mubaraka Enterprises 1980 - Present
Connextions September 2008 - May 2012
Skills
Health Insurance, Fixed Annuities, Life Insurance, Insurance, Term Life Insurance, Property & Casualty..., Disability Insurance, Medicare, Call Center, Customer Service, Commercial Insurance, Employee Benefits, Long-term Care, Workers Compensation, Customer Satisfaction, Sales, Team Building, Microsoft Office, Healthcare, Call Centers
Education
Tarrant County College 1978 — 1979
Roberts Walsh 1972 — 1974
Court Stenography
Connextions August 2008 - Present
Education
Saint Peter's University 1992 — 1996
BS, Business Management
ClearGIVE - Donation Solutions May 2015 - Present
Ignite Payments First Data California Office February 2015 - April 2015
Metaverse Mod Squad October 2012 - March 2015
Franchise Payments Network April 2010 - February 2015
Stromberg October 2008 - October 2009
Connextions November 2006 - November 2007
Skills
Technical Support, Troubleshooting, Salesforce.com, XP, Access, Call Centers, Quality Assurance, Windows Server, Databases, Customer Service, Microsoft SQL Server, Software Installation, Management, Payroll, Windows XP, Visio, Training, Testing
Education
University of Central Florida 2003 — 2005
Masters, Information Systems
Stetson University 1997 — 2000
Bachelors, Business Administration
Louisville Water Company December 2012 - Present
Ohio Valley Presbytery 2008 - 2014
Ford Motor Company July 2012 - January 2013
Louisville Water Company March 2012 - July 2012
Connextions September 2011 - December 2011
Builders Exchange of Kentucky February 2011 - March 2011
O'Brien & Gere October 2006 - December 2009
Wehr Constructors July 1995 - July 2003
Skills
Contract Management, Budgets, Microsoft Office, Construction Management, Construction, Process Scheduler, Manufacturing, Project Management, Submittals, Proposal Writing, Project Planning, Sales
Education
Purdue University 2002 — 2005
BS, Organizational Leadership & Supervision
University of Louisville 1988 — 1990
AA, Paralegal Studies
Unidentified 2015 - Present
FPPSG February 2014 - June 2014
General 2014 - 2014
Robert Half 2011 - 2014
FLARNG 2007 - 2013
ITT Technical Institute 2008 - 2012
Connextions 2010 - 2011
Education
ITT Technical Institute -Lake Mary 2008 — 2013
Bachelor of Science (BS), Information Systems Security, A/B
Seminole Community College 2001 — 2002
Some Coursework Completed, Business Administration, A/B
Connextions April 2013 - October 2013
Exceptional Staffing November 2012 - March 2013
New Horizon Construction Services March 2012 - October 2012
At&t Mobility Service, Inc September 2010 - October 2011
Boundary and Mapping Associates February 2006 - February 2009
Florida Geodetic February 2005 - January 2006
Cash America October 2003 - January 2005
Broward County Public Schools September 2002 - June 2003
Model Expo Inc June 1997 - June 2002
Skills
Invoicing, Software Documentation, QuickBooks, Accounts Receivable
Education
Seminole State College of Florida 2008 — 2011
Medical Billing and Coding
Puerto Rico Junior College 1983 — 1986
Associates, Secretarial Science
Vantiv April 2012 - Present
CSI August 2010 - Present
Humana August 2010 - August 2011
Aerotek February 2010 - May 2010
Connextions September 2009 - January 2010
Connextions September 2009 - January 2010
Nations Health Solutions September 2008 - January 2009
Nation's Health – Laid Off September 2008 - January 2009
Insight Communications September 2002 - March 2008
Insight - Louisville, KY TAC Dispatch September 2002 - March 2008
Skills
Customer Service, BPO, Process Improvement, Insurance, Microsoft Excel, Microsoft Office, Workforce Management, Customer Satisfaction, Vendor Management, Outsourcing, Business Analysis, Outlook, Financial Analysis, Health Insurance, Project Management, Team Building, Risk Management, Technical Support, Budgets, Customer Experience
Education
Sullivan University 2011 — 2014
University of Louisville 2000 — 2003
Pleasure Ridge Park High School
Connextions November 2010 - Present
Connextions November 2010 - Present
Skills
Wellness, Fitness, Nutrition, Personal Training, Fitness Training, Strength Training, Holistic Health, Healing, Functional Training
Education
School of Visual Arts 1998 — 2000
Graphic Design
CROSSMARK May 2013 - Present
Affinity Management Group January 2015 - January 2015
Affinity Management Group October 2014 - November 2014
Sam's Club August 2011 - December 2012
Galt House Hotel & Suites November 2010 - January 2011
Toys R Us November 2010 - November 2010
Connextions September 2010 - October 2010
New Albany-Floyd County Consolidated School Corporation May 2006 - May 2010
Pro Laminators March 2010 - March 2010
Cold Stone Creamery August 2009 - December 2009
Skills
Hotels, Customer Service, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Outlook, Access, Online Research, Public Speaking, Sales, Research, Social Media, Inventory Management, Leadership, Social Networking
Education
Sullivan University 1996 — 2000
Bachelor's Degree, Paralegal, 3.2
East Hardin High School 1974 — 1978
High School, Accounting and Business/Management, Graduated in Top 10
Connextions My job was responsible for providing technical support for digital camera and voice recorder users. I also assisted them with the installation and troubleshooting of software to transfer pictures and digital voice recordings to the computer. At the end of the call I was tasked with inputting data in to the software documenting the steps that we taken during the call and the outcome.Technical Support RepresentativeConnextionsJune 2007 - March 2013
Skills
Customer Satisfaction, Technical Support, Customer Service, Call Center, Call Centers, Customer Experience, Active Directory, Troubleshooting, XP, Access, Computer Hardware, Windows 7, Windows XP
Education
Rowan Cabarrus Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Medical Office Management/Administration, B+
Rowan-Cabarrus Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Office Administration, B+
S & S Insurance Agency October 2014 - Present
Paychex April 2012 - October 2014
Connextions November 2011 - April 2012
American Income Life August 2009 - October 2011
Trustway Insurance Agency June 2008 - August 2009
Advantage One Mortgage February 2003 - April 2008
Skills
Whole Life, Term Life Insurance, Life Insurance, Insurance, Health Insurance, Employee Benefits, 401k, Fixed Annuities, Selling, Cold Calling, Customer Retention, Sales, Recruiting, Sales Operations, Training, Customer Service, Management, Sales Management, Marketing
Education
Seminole State College of Florida
Seminole State College of Florida
Connextions 2014 - November 2014
DLC MARKETING GROUP January 1997 - September 2014
Perceptis LLC December 2010 - May 2014
Perceptis LLC January 2010 - June 2010
E-Follett August 2007 - March 2008
Sundance Enterprises January 2001 - March 2008
Cousins Subs November 2006 - March 2007
Skills
Customer Satisfaction, Software Documentation, Management, Customer Service, Call Centers, Technical Support, Marketing, Workforce Management, Account Management, Training, Networking, Budgets, Social Media, Forecasting, Cross-functional Team..., Workforce Planning, Workforce Development, Strategic Planning, Talent Management, Customer Retention, Analysis, Client Relations Skills, Help Desk Support, Time Management, Social Media Marketing, Project Management, Resolution Management, Advertising, Troubleshooting, Account Resolution, Management Control, Training Programs, Client Representation, Client Service Oriented, Leadership..., Workforce Communications, Procedural Analysis, Contract Management, Contract Planning, Project Coaching, Training Manuals, Accountability, Department Organization, Account Servicing, Budget Monitoring, Client Aquisition, Multiple Project...
Education
University of Phoenix 2013 — 2014
Bachelor of Applied Science (BASc), Criminal Justice/Law Enforcement Administration
University of Phoenix 2010 — 2012
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
Phoenix College 2010 — 2011
Associate of Science (A.S.), Criminal Evidence Technology
USC MSW January 2014 - Present
Lionbridge May 2011 - April 2014
Connextions July 2006 - August 2011
Well Being Promotions March 2001 - July 2004
Family Health Centers of San Diego October 2000 - July 2003
San Ysidro Health Center February 1999 - March 2000
Community Health Centers of Southern Nevada 1994 - 1996
Skills
Healthcare, Public Speaking, Microsoft Office, Customer Service, Staff Supervision, Program Management, Budget Oversight, Case Management, Event Planning, Staff Development, Staff Training, Staff Mentoring, Program Evaluation, Bilingual-Spanish, Health Education, HIV/AIDS prevention, Program Development, Program Delivery, Volunteer Management, Community Outreach, Spanish, Nonprofits, Training, Fundraising, Budgets, Management
Education
University of Southern California 2014 — 2016
Master's Degree, Social Work
Rollins College 2010 — 2013
Bachelor's degree, Psychology, 3.5
Valencia College 2008 — 2010
AA, Art/Art Studies, General, 3.45
Winter Park Tech
Healthcare Services Group, Inc February 2015 - Present
Healthcare Services Group, Inc February 2015 - Present
Stratmar Retail Services May 2012 - August 2014
Connextions September 2011 - June 2012
The Schwan Food Company January 1990 - May 2010
Skills
Sales Operations, Training, Strategic Planning, Sales, Customer Satisfaction, Sales Management, Team Building, Retail, Inventory Management, Customer Service, Leadership, Coaching, Marketing, Team Leadership, Account Management, B2B, New Business Development, Marketing Strategy, Management, Recruiting, Budgets, Cold Calling, Leadership Development, Negotiation, Operations Management, Direct Sales, Forecasting, Microsoft Office, Sales Process
Education
Southwest Minnesota State University 1996 — 1998
Sales, Distribution, and Marketing Operations, General
Wal Mart September 2015 - Present
Home October 2014 - September 2015
Connextions August 2014 - October 2014
North Carolina Phi Beta Lambda April 2011 - January 2012
Skills
Public Speaking, Customer Service, Microsoft Excel, Community Outreach, Microsoft Word, Leadership, PowerPoint, Event Planning, Microsoft Office, Teaching, Social Media, Time Management, Healthcare, Research
Education
Rowan-Cabarrus Community College 2012 — 2014
Certificate, Microsoft Word
Rowan-Cabarrus Community College 2012 — 2014
Certificate, Medical Insurance Coding Specialist/Coder
Stanly Community College 2009 — 2012
Associate's degree, Medical Assisting
Lori's Gifts June 2015 - August 2015
Intuit November 2014 - April 2015
Connextions September 2013 - June 2014
Primerica April 2010 - September 2013
ATI Training Center September 2008 - April 2010
Countrywide Home Loans June 2007 - October 2007
Walgreens December 2001 - June 2007
United States Marine Corps June 1996 - May 2001
Skills
Accounting, Bookkeeping, Payment Card Processing, Payroll, Payroll Processing, QuickBooks, Peachtree, Retail Category..., Lacerte, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Office..., Microsoft Access, AS400 Administration, Written Communication, Presentations, Merchandising, Inventory Management, Pharmacy Technicians, Photo Technician, Interviews, Interviewing Skills, Microsoft Project, Project Leadership, Teaching Adults, Military Experience, Military Leadership, New Store Openings, Account Executives, Customer Service, Customer Support, Long-term Customer..., Team Leadership, Phone Etiquette, Professional...
Education
Strayer University 2012 — 2014
Masters of Science in Accounting, Accounting
University of Oklahoma 1997 — 2001
Bachelor of Business Administration (B.B.A.), Marketing
Skill Set May 1995 - Present
Connextions September 2012 - December 2012
Dish Network December 2011 - March 2012
JC Penney November 2010 - January 2011
University Hospital September 2001 - January 2009
Education
CSU Global 2011 — 2014
MBA, Organizational Leadership
Pickens Tech 2011 — 2011
Certificate, Veterinary Assist
Santa Fe University of Art and Design 1985 — 1990
BA, Arts
Metropolitan State College of Denver Psychology
Red Rocks Community College
Connextions December 2012 - Present
Non-Profit Agency September 2008 - August 2012
West Middle School March 2008 - June 2008
Skills
Nonprofits, Volunteer Management, Fundraising, Event Planning, Office Management, Public Speaking, Office Administration, Administrative..., Organizational..., Event Management, Public Relations
Education
Rowan-Cabarrus Community College 2009 — 2016
Currently in school
Connextions September 2007 - June 2010
The Charlotte Observer November 1993 - September 2007
Education
Rowan-Cabarrus Community College 2011 — 2013
Associate of Applied Science, Criminal Justice Technologies
UNC-Charlotte 1986 — 1988
Aon hewitt August 2014 - November 2014
Connextions August 2013 - February 2014
B&B Lawn Service May 2010 - February 2014
Staybridge Suites April 2008 - May 2010
Skills
Office Management, Hotels, Microsoft Office, Outlook, PowerPoint, Microsoft Excel, Data Entry, Microsoft Word, Office Administration, Leadership, Telephone Skills, Event Management, Spreadsheets, Sales, Management, Customer Service, Filing
Education
Strayer University-North Carolina 2008 — 2013
Associate's degree, Business Administration and Management, General
Liberty Mutual Insurance February 2012 - Present
Connextions September 2009 - November 2011
First Century Insurance October 2007 - April 2009
CSTR Solutions, Inc March 2007 - October 2007
Empire Financial Group March 2006 - March 2007
Nickelodeon Family Suites March 2005 - March 2006
Bassham Foods February 2004 - February 2005
Skills
Customer Service, Sales, Training
Education
Texas Tech University 1991 — 1996
Bachelor of Science (BS), Hotel, Motel, and Restaurant Management
Connextions August 2011 - Present
Education
Sullivan University 2009 — 2011
warren central high school
Connextions December 2012 - Present
Dad's Company July 2012 - December 2012
Self-employed December 2011 - July 2012
Aflac December 2011 - July 2012
Connextions September 2011 - March 2012
Skills
Great Personality, Phone Skills, Microsoft Word, Microsoft Excel, microsoft power point, Pay Close Attention to...
Education
Polk Community College 2008 — 2010
Ridge Community High School 2006 — 2008
Connextions September 2012 - December 2012
Woodhaven Baptist Church June 2009 - September 2012
Ameren June 2007 - May 2009
Skills
Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft Power Point, Microsoft Outlook, Windows 2000, Windows ME, Windows X, Windows Vista, Excellent written and..., Strong attention to..., Proven ability to..., Ability to work in a..., Demonstrate pipeline...
Education
York Technical College 2009 — 2014
Medical/Clinical Assistant
South Carolina State University 2007 — 2009
Nursing
Express Scripts September 2013 - Present
Connextions November 2011 - August 2013
Eisenhower Center November 2010 - June 2011
Kmart Corporation October 2008 - February 2010
Skills
I am very hard worker, I am detailed oriented, I believe I can do...
Education
Rowan-Cabarrus Community College 2012 — 2015
Associate's Degree, Business Administration and Management, General
Washtenaw Community College 2009 — 2010
Certificate, Certified Nursing Assistant
Connextions November 2014 - Present
Education
South University 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Advanced Care Scripts December 2007 - Present
Connextions April 2004 - June 2007
Sears, Roebuck and Co. October 2001 - March 2003
Skills
Training, Call Centers, Medicare Part D, Health Insurance, Customer Service, Bilingual, Oncology, Software Documentation, Access, Microsoft Excel, Quality Assurance, Program Management, Payroll, Call Center, Bookkeeping, Self-starter, Highly detail oriented, Superior Work Ethic, Organization &..., IVIG, Commercial Insurance, Medicare/Medicaid..., Health, Interviews, Internet, Internal Audit, Key Performance...
Education
Southern Illinois University, Carbondale 1992 — 1994
University of Puerto Rico 1991 — 1992
Connextions March 2012 - Present
Career Connextions March 2012 - February 2013
central fl storage January 2011 - February 2013
Skills
Customer Satisfaction, Leasing, Telemarketing, Warehousing, Cashiering, Management
Education
Seminole State College 2010 — 2014
Associate's degree, Criminal Justice and Corrections
canbridge 2010 — 2011
diploma, Nursing Assistant/Aide and Patient Care Assistant/Aide
PSSM November 2013 - Present
Hillcrest Center May 2013 - January 2014
Connextions June 2008 - February 2012
Connextions 2008 - 2012
Skills
Research, PowerPoint, Microsoft Excel, Customer Service, Microsoft Office, Microsoft Word, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C, Windows, Matlab, Event Planning, Time Management, Team Leadership, Leadership, SQL, Programming
Education
Sullivan University 2012 — 2016
Associate's degree, Criminal Justice/Safety Studies
Connextions Customer Service SpecialistConnextionscustomer service represenativePrimesourcing2006 - 2013
Education
Pima Medical Institute-Denver 2007 — 2008
certificate of completion, Medical/Clinical Assistant
Connextions August 2013 - Present
Walmart June 2012 - June 2013
Certified Payment Processing February 2011 - July 2011
Skills
Customer Service Call..., Microsoft Office, Microsoft Word, Internet
Education
Remington College-Dallas Campus 2006 — 2007
Diploma, Medical Assistant
Duncanville High School 2001 — 2005
High School Diploma
Connextions May 2012 - Present
HealthFair August 2011 - May 2012
Skills
Business Analysis, Statistical Data..., Highly detail oriented, Organizational..., Strategic Thinking, Creative Problem Solving, Organization, Organizational Design, Organizational Structure, Detailed Organization, Fast-paced, People-oriented, Client Liaison, Team-oriented..., Project Planning, Tenacious Work Ethic, Statistical Reporting, Event Planning, Microsoft Excel, Microsoft Office, Access, VBA, Visual Basic, SQL
Education
Rollins College 2007 — 2011
Bachelor of Arts (BA), Mathematics
The Governor's Academy 2003 — 2007
High School
Connextions 2011 - 2012
GE of salisbury October 2004 - November 2006
Weblink LLC. December 1999 - June 2001
Skills
Technical Support, Troubleshooting, Customer Service, Windows, Microsoft Word, Computer Hardware, Networking, Call Centers, Healthcare
Education
Stanly Community College 2013 — 2014
associate's in Biomedical Equipment Technology, Biomedical Technology/Technician, 3.91
Rowan-Cabarrus Community College 2005 — 2008
associate's in Electrical Engineering, Electrical and Electronics Engineering
Connextions October 2010 - March 2014
Publix Super Markets July 1994 - July 2008
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, Public Speaking, PowerPoint, Leadership, Research, Project Management
Education
Seminole State College of Florida 2015 — 2017