Connextions Company
Industry: Software company
DescriptionHeadquarters: Orlando, Florida, United States Founded: 1992 Parent organization: TeleTech Healthcare Solutions, Inc. Subsidiaries: bConnected Software Inc., Connextions HCI, LLC, Connextions HCI NM, LLC
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Connextions Employees
Bright House Networks October 2015 - Present
Pcdollarstore.com June 2010 - Present
Healthfirst June 2013 - October 2015
Valet Waste, LLC August 2014 - August 2015
Law Office of Jane E. Carey, P.A. April 2014 - November 2014
Connextions April 2013 - August 2013
Convergys October 2008 - February 2013
Dell 2007 - 2008
Skills
Technical Support, Call Centers, Workforce Management, Service Delivery, Customer Experience, Troubleshooting, Customer Satisfaction, Contact Centers, Transition Management, Bilingual-English/Spanis..., Billing Systems, CSG, ICOMS, KMS, BMC Remedy, Training, Automotive Aftermarket, Automotive Repair, Automotive Electronics, Cloud Computing, Computer Hardware, Computer Repair, Networking, Wireless Networking, Ebay Sales, International Sales, Nortel, Portuguese, Safari, Apple, iOS, Mac OS, Microsoft Office, Microsoft Exchange
Education
University of California, Irvine 2015 — 2016
Master of Business Administration (MBA), Time Management, MBA insight for undergraduate.
University of Central Florida 2013 — 2013
Certificate, Computer Technology/Computer Systems Technology
University of Central Florida 2013 — 2013
Certificate, Network and System Administration/Administrator
360 training 2009 — 2009
Certificate, Certified Financial Planing (401k)
Intituto Profesional Tecnico de Colon IPTC 2003 — 2006
AA, Automobile/Automotive Mechanics Technology/Technician
Freelance November 2013 - Present
Connextions June 2013 - August 2013
Utilities Inc. September 2012 - April 2013
mt. hood enterprises October 2011 - July 2012
solutions recovery inc October 2010 - July 2011
Skills
Customer Service, Microsoft Office, Social Media, Microsoft Word, Teaching, Community Outreach, Outlook, Retail, Conflict Resolution, Sales, Advertising, Training, Inventory Management, Healthcare, Hospitality, Cashiering, Data Entry, Event Planning, Process Scheduler
Education
University of Nevada-Las Vegas 2006 — 2012
Public Administration
Illinois Central College 1997 — 2000
Associate's degree, General Studies
Enid adult education center 1994 — 1994
general education diploma, General Studies
University of Colorado Denver
Bachelor's degree, Criminal Justice and Public Administration
Houghton Mifflin Harcourt March 2015 - Present
Connextions December 2012 - March 2015
Siemens Energy, Inc 2010 - December 2012
Siemens Energy, Inc 2009 - 2010
Siemens Energy, Inc 2006 - 2009
Space Coast Credit Union 2005 - 2007
Skills
Corporate Finance, Financial Analysis, Financial Reporting, Financial Accounting, Foreign Currency, Currency Exchange, Microsoft Excel, SAP, ENCO, enprojects, Business Analytics, Dashboard Metrics, International Finance, Foreign Exchange, Foreign Exchange Risk..., FX Hedging, Project Status Reporting, Project Finance, SOX Compliancy, SOX 404, Sarbanes-Oxley, Internal Audit, Financial Audits, Risk Assessment, Government Contracting, Government Agencies, Revenue Forecasting, Cost Accounting, Cost Planning, Budget Reconciliation, Financial Metrics, Performance Metrics, R&D funding, R&D planning, Global R&D, GAAP, IFRS, US GAAP reporting, ARRA, Forecasting, Sarbanes-Oxley Act
Education
University of Central Florida - College of Business Administration 2009 — 2011
Master of Business Administration (MBA), Accounting and Finance
University of Central Florida 2003 — 2007
Bachelor of Science (B.S.), Accounting and Finance
Connextions 2013 - 2013
Custom Quality Services 2010 - 2010
Galt House Hotel & Suites 2008 - 2008
Skills
Packaging, Customer Service, Windows 7, Microsoft Office, Windows Server, Microsoft Excel, Microsoft Word
Education
University of Kentucky 2007 — 2012
Bachelor's degree, Theatre/Theater
Butler Traditional High School 2003 — 2007
Connextions June 2013 - Present
Wal-Mart Kannapolis NC 2003 - 2011
Wal-Mart 2003 - 2011
Skills
Telephone Skills, Cashiering, Data Entry, Cash Register, Phone Etiquette, 10 Key, Customer Service, Introduction to Medical..., Customer Service,...
Education
Ultimate Medical Academy 2012 — 2013
Associate's degree, Administrate Medical Assistant, 3.2
Connextions October 2013 - Present
Sykes March 2013 - September 2013
The Talbott Tavern April 2012 - January 2013
Skills
Customer Service, Always Punctual, Positive Can-do Attitude, Positive Team Player, Psychology, Sociology, Maintaining Strong...
Education
University of Louisville 2011 — 2016
Associate of Arts and Sciences (A.A.S.), Sociology
Western Kentucky University
Associate of Arts (A.A.), Sociology
AmerisourceBergen April 2013 - Present
Sound Wavez Studios June 2005 - Present
Connextions August 2011 - May 2012
Connextions, Inc. August 2011 - May 2012
Connextions, Inc. March 2008 - May 2012
Connextions, Inc January 2007 - January 2012
Connextions March 2010 - August 2010
Connextions December 2007 - August 2010
Connextions December 2007 - August 2010
Connextions April 2008 - August 2008
Skills
Creative Writing, Management, Training, Customer Service, Blogging, Customer Satisfaction, Leadership
Education
UNC Charlotte 2000 — 2005
BA, African & African American Studies
University of North Carolina at Charlotte 2000 — 2005
B.A; A; a bachelors degree, African and African American Studies 2005; African American Studies
University of North Carolina at Charlotte
Schaefer IT Consulting August 2011 - Present
Lumenscapes Illumination Media June 2013 - Present
Todd Young Studio November 2012 - April 2014
Santa Fe Audio/Visual May 2010 - September 2011
The Evergreen State College March 2009 - May 2010
Connextions April 2008 - May 2008
Skills
Audio Engineering, Video Production, Social Media, Troubleshooting, Film, Sound, Audio Editing, Event Planning, Video, Social Networking, Computer Repair, Administrative Work, Multimedia, Sound Editing, Customer Support, Japanese, Sound Reinforcement, Computer Hardware, Production Assistance, Video Editing, Blogging, Music, Media Production, Audio Post Production, Recording, Sound Design, Adobe Creative Suite, Nonprofits, Television
Education
The Evergreen State College 2008 — 2009
B.A. of Liberal Arts, Audio Technology and Media Production
MedSynergies October 2014 - Present
MedSynergies June 2014 - October 2014
KentuckyOne Health December 2013 - June 2014
Connextions September 2012 - May 2013
Self Employed May 2011 - September 2012
PFI Benefits, Inc. December 2007 - September 2009
MetLife February 2006 - December 2007
Skills
Disability Insurance, Health Insurance, Term Life Insurance, Insurance, Employee Benefits, Critical Illness, Long-term Care, Underwriting, Medicare, Sales Management, Customer Service, Accident, Health Savings Accounts, Life Insurance, Whole Life, Team Building, Brokers, New Business Development, Universal Life, Public Speaking
Education
University of Colorado Colorado Springs 2001 — 2001
Colorado Springs Christian School 1986 — 2001
High School Diploma, General
Rotech Healthcare January 2015 - Present
McDonald Toole Wiggins, P.A. October 2008 - September 2014
Wyndham Vacation Ownership June 2008 - October 2008
Orlando Sentinel February 2008 - June 2008
Connextions January 2007 - January 2008
Orange County Government September 1979 - November 2006
Skills
Project Management, Process Improvement, Cloud Computing IaaS, IaaS, Telecommunications, Networking, Information Technology, Leadership, Management, Vendor Management, Disaster Recovery, Data Center, Integration, Call Centers, Program Management, Strategic Planning, Quality Assurance
Education
University of Central Florida 1978 — 1981
Bachelors
Valencia College
Associates
Towers Watson's OneExchange June 2015 - Present
Greyhound Lines, Inc. March 2014 - May 2015
Connextions July 2013 - November 2013
Integrated Alliance July 2011 - August 2012
Group Excellence January 2010 - April 2010
Skills
Early Childhood..., Curriculum Development, Creative Problem Solving, Academic Tutoring, Creative Writing, Team Leadership, Resolving Conflicts, Customer Support, Outstanding..., Data Entry, Call Centers, Tutoring, Curriculum Design, Instructional Design, Customer Service, Time Management, Team Building, Leadership Development, Training, Public Speaking, Microsoft Office, Leadership, Event Planning, Conflict Resolution, Nonprofits, Marketing
Education
Texas Woman's University 2010 — 2012
Bachelor of Education (BEd), Early Childhood Education and Teaching
Booker T. Washington
Boys & Girls Club January 2012 - Present
Connextions September 2012 - December 2012
Skills
Leadership
Education
University of Central Florida
Bachelor's Degree, Legal Studies, General
Valencia College 2007 — 2011
Associate's Degree, General Studies
Kaplan Test Prep March 2011 - Present
Kaplan University March 2009 - March 2011
Connextions May 2004 - March 2009
Skills
Customer Service, Admissions, Student Affairs, Staff Development, Higher Education, Adult Education, E-Learning, Student Financial Aid, Student Development, Enrollment Management, Academic Advising, Academic Administration, Student Engagement, Training, Team Building, Leadership, Coaching, Management, Leadership Development
Education
University of Central Florida
Business Administration and Management, General
Unique Designs for Unique Desires March 2005 - Present
Uber August 2013 - April 2014
Connextions December 2012 - June 2013
Connextions September 2012 - December 2012
Connextions August 2011 - September 2012
Connextions January 2010 - August 2011
Connextions January 2007 - August 2007
Copy1 April 2006 - December 2006
Blockbuster August 2005 - December 2005
Time Warner Cable October 2003 - July 2005
Skills
Media Production, Stage Lighting, ProPresenter, EasyWorship, Graphic Design, Adobe Creative Suite, Photoshop, Illustrator, Interior Design, Office Administration, Time & Attendance, Project Management, Event Management, Microsoft Office, Microsoft Excel, Leadership, Telephone Skills, Customer Service, Technical Support, Troubleshooting, Software Installation, Windows 7, Windows, Wireless
Education
The Art Institute of Charlotte 2003 — 2005
Certificate, Interior Design, 3.7
Connextions June 2012 - Present
Saxon Mortgage, Inc January 2007 - June 2012
Nestle Waters North America January 2000 - January 2006
Nestle Waters 2000 - 2006
Skills
Human Resources, Employee Relations, Talent Acquisition, Onboarding, Performance Management, Succession Planning, Applicant Tracking..., Talent Management, Recruiting, Workforce Planning, Deferred Compensation
Education
The University of Texas at Arlington
Connextions July 2014 - Present
UnitedHealth Group July 2014 - Present
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Teamwork, Social Media, Public Speaking, Event Planning, Time Management, Team Leadership, Illustrator, Editing, Facebook, Photography, Marketing, Public Relations, InDesign, Accounting, Event Management, Social Media Marketing, Sales, Management, Adobe Creative Suite
Education
The Art Institute of Charlotte 2012 — 2014
B.A. Fashion Marketing and Management
Groelle & Salmon, P.A. September 2013 - Present
Walton Lantaff August 2012 - September 2013
Walton Lantaff Schroeder & Carson May 2011 - August 2011
Fifth Judicial Circuit December 2010 - May 2011
Connextions January 2010 - August 2010
Skills
Litigation, Civil Litigation, Personal Injury, Product Liability, Liability, Insurance, Subrogation, Dispute, Insurance Law
Education
University of Florida - Fredric G. Levin College of Law 2010 — 2012
J.D., cum laude
Comfort Publishing (Cabarrus Magazine) March 2010 - Present
Comfort Publishing July 2001 - Present
Mysterium Publishing August 2013 - Present
A New Creation March 1999 - Present
Connextions July 2009 - February 2011
SafeWaze Inc./AeroCorp November 2002 - December 2003
Barnhardt & Walker 2002 - 2003
Comfort Publishing January 2001 - April 2002
Business Partners Advertising July 1997 - August 1999
Business Partners Advertising May 1995 - July 1997
Skills
Copywriting, Advertising, Publishing, Creative Direction, Brochures, Press Releases, Graphic Design, Public Relations, SEO, Newsletters, Layout, Editing, Copy Editing, Video, Direct Mail, Magazines, Art Direction, Social Networking, Publications, Marketing, Direct Marketing, Corporate Branding, Creative Writing, Blogging, Corporate Identity, Web Content, Photography, Social Media, Multimedia, Books, Brand Development, Facebook, Email Marketing, Proofreading, Trade Shows, E-commerce, Published Author, Adobe Creative Suite, Graphics, Marketing Strategy, Creative Conception, Account Management, Video Editing, Microsoft Office, InDesign, Illustrator, Logo Design, Photoshop, Feature Articles, Digital Media
Education
The Art Institute 2009 — 2011
Internet & Multimedia Design
Trinity College of the Bible and Trinity Theological Seminary 1999 — 2003
M.A, Biblical Studies, 3.96 GPA
University of North Carolina at Charlotte 1987 — 1991
BS, Environmental Science
Central Cabarrus HS 1983 — 1987
URS Corporation February 2007 - Present
Connextions March 2002 - December 2006
Skills
Bilingual, JD Edwards, QuickBooks, Deltek, Microsoft Excel, Microsoft Word, Lotus Notes, Outlook, PowerPoint, Adobe Acrobat
Education
University of Central Florida 2002 — 2004
Bachelor's degree, Business Administration and Management, General
Valencia Community College 2000 — 2002
Associate of Arts (A.A.), Business Administration and Management, General
Deloitte November 2014 - Present
Connextions August 2013 - October 2014
Education
Valencia College 2004 — 2009
AA, Accounting
University of Central Florida - College of Business Administration
none, Accounting/Finance
Gigi's Italian Restaurant August 2009 - Present
Reuter & Sons, Inc. September 2006 - April 2009
Connextions January 2006 - September 2006
CVS Pharmacy November 2001 - July 2005
Skills
Customer Service, Microsoft Office, Research, ProDoc, Westlaw, LexisNexis, Survey Reading, Document Drafting, Settlement Statement..., Microsoft Excel
Education
University of Central Florida 2012 — 2016
Bachelor of Science (B.S.), Accounting
Valencia Community College 2009 — 2012
Associate of Science (A.S.), Paralegal Studies: Transactional Specialty
Valencia Community College 2009 — 2012
Associate of Science (A.S.), Paralegal Studies: Litigation Specialty
Mount Dora High School 1998 — 2001
High School Diploma
Connextions 2013 - Present
Connextions January 2013 - June 2014
Hewlett-Packard 2008 - 2012
Skills
Over 10 years of..., Project Planning, Outsourcing, Technical Support, Teaching, Call Centers, Program Development, Employee Training, Training, Process Improvement, Customer Service, Applicant Tracking..., Talent Management
Education
University of Arkansas at Little Rock
Bachelor of Science (BS), Information Technology
Madvapes LLC May 2015 - July 2015
Randolph Community College August 2014 - January 2015
Southern Harvest Insurance April 2013 - July 2013
Connextions August 2011 - December 2011
University of North Carolina at Chapel Hill August 2005 - January 2006
AmeriCorps VISTA August 2004 - August 2005
Skills
Health Insurance, Insurance, Telephone Skills, Customer Service, Medicare Supplements, Inside Sales, Hospitality, Event Management, Community Outreach, Community Development, Community Engagement, University Teaching, Employee Benefits, Training, Sales, Grants, Leadership, Administration, Customer Retention, Conflict Resolution, Leadership Development, Call Centers, Employee Training, Team Building, Cold Calling, Fundraising, Volunteering, Customer Satisfaction, Time Management, Workshop Facilitation, Managed Care, Public Speaking, Event Planning, HIPAA, Social Networking, Interpersonal..., Strategic Planning, Newsletters, Internal Communications, Staff Development, Data Entry, Long-term Care, Marketing, Recruiting, Public Relations, Professional..., Employee Relations, Teaching, Organizational..., Nonprofits
Education
Pfeiffer University 2002 — 2004
BA, Organizational Communications Studies
University of North Carolina at Chapel Hill 1999 — 2002
Communications, Business/Corporate Communications
Brown-Forman February 2014 - Present
Brown-Forman June 2010 - Present
University of Louisville May 2009 - June 2010
Connextions 2008 - 2008
Skills
Process Improvement, Data Analysis, VB.NET, Troubleshooting, SQL, Microsoft Office, Business Analysis
Education
University of Louisville 2006 — 2010
BS, Computer Information Systems, Information Security, International Business
UNC Charlotte January 2013 - Present
United States Air Force December 2008 - December 2012
Connextions 2007 - 2008
Skills
CAD, Microsoft Office, Military, Solidworks, Finite Element Analysis, Mechanical Engineering, PTC Creo, Customer Service, Security Clearance, Matlab, Engineering, DoD, Mechanics, AutoCAD, Aircraft, Pro Engineer, Microsoft server 2012, Microsoft Exchange..., Website development, NI Labview, C++, Javascript, Html, PHP, Abaqus, Fluid Dynamics, Mechanics of Materials, System Dynamics, Analog Circuit Design, Electrical Design, Metal Fabrication, Materials Science, Instron, Rockwell Hardness Tester, Fatigue Analysis, Scanning Electron..., Multivariable Calculus, Rapid Prototyping, Thermodynamics, Heat Transfer
Education
University of North Carolina at Charlotte 2013 — 2016
Bachelor of Science (BS), Mechanical Engineering, Energy concentration, 3.0 GPA
University of North Carolina at Charlotte 2013 — 2016
Mechanical Engineering
HCSS July 2011 - Present
Earthsports, LLC August 2010 - August 2011
Connextions October 2007 - April 2010
Logitech October 2007 - October 2009
United States Navy January 1997 - January 2003
Skills
Objective-C, iOS, Leadership, Android, iOS development, Software Architecture, jQuery, XML, JavaScript, JSON, PHP, Web Services, CSS, Web Applications, MySQL, HTML 5, C#, Web Development, LAMP, Scrum, REST, HTML, APIs, MVC, OOP, .NET, Software Development, Agile Methodologies, ASP, CMS, Joomla, SEO, Mobile Applications, Apache, AJAX, Visual Studio, Bash, IIS, iOS Development, HTML5
Education
Tidewater Community College 1997 — 2004
136 Creds, Computer Science/Electronics
Wells Fargo August 2007 - Present
Connextions August 2005 - August 2007
Self Help, Inc. December 2002 - September 2004
US Army July 1996 - June 2000
Skills
Relation Management, Relationship Mgmt, business development..., Marketing, Treasury Management, Treasury Services, Global Marketing, Foreign Currency, Merchant Services, Credit Analysis, Credit, Leadership, Banking, Underwriting, Loans
Education
The University of Texas at El Paso
Bachelor of Arts (B.A.), Marketing
Anago Cleaning Systems March 2013 - June 2014
Majestic Motors January 2012 - January 2013
Connextions August 2009 - September 2011
His and Hers Tattoos February 2007 - September 2009
Skills
Accounts Payable, Microsoft Word, Microsoft Office, Access, QuickBooks, PowerPoint, Accounting, Microsoft Excel, Accounts Receivable, Bookkeeping, Outlook, Financial Accounting
Education
University of Central Florida 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Accounting
Valencia College 2011 — 2014
Associate of Arts (A.A.), Accounting, 3.5
Florida Hospital InternSpine Health Institute2012 - 2012
Connextions 2011 - 2012
Skills
Healthcare, Leadership, Microsoft Excel, HIPAA, Microsoft Word, Training, Management, PowerPoint, Process Improvement, Medicare
Education
University of Central Florida 2012 — 2015
Master’s Degree, Health Services Administration
State University of New York at Buffalo
RightOpt a Xerox Company February 2014 - Present
Connextions January 2001 - February 2014
Skills
Leadership, Management, Operations Management, Call Centers, Performance Management, Customer Service, CRM Integration, Telephony, Quality Management, Compliance, Carrier Relationships, Manage Client..., Coaching, Health Insurance, Insurance, Analysis, Process Improvement, Customer Satisfaction, Microsoft Office, Customer Retention, Team Building, Training, Outlook, Employee Benefits, Software Documentation, Medicare, Strategic Planning, Recruiting, Employee Relations, Human Resources, Leadership Development, Program Management, HIPAA
Education
Webster University 2005 — 2007
MBA, Finance
University of Central Florida 1993 — 1997
BS, Psychology
Digital Risk Holdings, LLC January 2005 - Present
Rapid Reporting Marketing Group January 1999 - January 2005
Connextions November 1999 - June 2002
American Transfer & Trust, Inc. January 1995 - January 1999
Skills
Strategic Consulting, Risk Management, Strategic Partnerships, Due Diligence, Quality Assurance, Quality Control, Resource Management, Outsourcing Management, Mortgage Underwriting, Mortgage Servicing, HARP 2.0, Wall Street, Start-ups, Financial Risk, Loans, Entrepreneurship, Mortgage Lending, Executive Management, CRM, Financial Structuring, Management, Mortgage Banking, Program Management, Loan Origination, Analytics
Education
University of Miami 1991 — 1995
Bachelor's degree, Political Science
Premier Mortgage Group September 2013 - Present
Alphay International, Inc. February 2012 - Present
Island Creek Investments, LLC September 2008 - September 2013
Island Creek Consulting August 2008 - September 2013
Business Growth Insight, LLC July 2011 - May 2013
BCREI 2008 - 2011
Connextions April 2009 - September 2009
Certification Commission for Health Information Technology July 2007 - July 2008
Roslyn Consulting, LLC November 2005 - May 2007
MkKesson October 2001 - November 2005
Skills
Mortgage Lending, Healthcare, Strategy, Healthcare Information..., EMR, Project Management, Team Building, Business Strategy, Business Process..., Business Planning, Leadership, Selling, CRM, Small Business, Management, EHR, Work Process Improvement, Finance, Sales, Strategic Planning, Investments, Start-ups, Executive Management
Education
University of Colorado at Boulder - Leeds School of Business 1987 — 1989
MBA, Finance
University of Colorado at Boulder 1980 — 1984
BA, Geology
Connextions August 2013 - Present
MAAX Spas Industries Corp May 2012 - August 2013
Longevity Alliance July 2010 - December 2011
The Hillman Group October 2007 - April 2010
Vangent, Inc. 2010 - 2010
Skills
Microsoft Office, Customer Service, Outlook, Call Centers, Team Building, PowerPoint, Process Improvement, Microsoft Excel, Leadership, Coaching, Management, Training
Education
The Bryman School of Arizona 2004 — 2006
Associate of Applied Science, Dental Assisting
Mountain Pointe High School 1998 — 2002
Diploma
Connextions September 2012 - Present
Northlake Apartments December 2011 - February 2012
The Preiss Company April 2008 - March 2010
Skills
Apartments, OneSite, Fair Housing, Student Housing, Property Management, Rentals, Leases, Real Estate, Real Estate Development, Landlord, Disposition, HUD, Investment Properties, Residential Homes, Selling
Education
UNC Charlotte 2008 — 2012
Accounting, Accounting, A
Old Harbor Financial March 2014 - Present
Health Plan Markets,LLC 2014 - Present
Overseas Recruiting Service November 2012 - October 2014
WellCare May 2013 - March 2014
Humana Marketpoint July 2011 - February 2013
Connextions October 2007 - July 2011
AOL 2002 - 2004
Skills
Account Management, Applicant Tracking..., Call Center, Call Centers, Coaching, Creative Direction, Customer Retention, Customer Satisfaction, Customer Service, Employee Benefits, Employee Relations, Health Insurance, Healthcare, Hiring, Insurance, Leadership, Leadership Development, Management, Marketing, Medicare, Microsoft Excel, Microsoft Office, Onboarding, Performance Management, Process Improvement, Recruiting, Sales, Strategic Planning, Talent Acquisition, Team Building, Team Leadership, Training, Vendor Management, Public Speaking, Consulting, Strategy, Event Planning, Social Media
Education
University of Florida
dr. phillips high school
dr. phillips high school
Therigy March 2011 - Present
CuraScript, Inc. An Express Scripts Co. April 2003 - March 2011
Connextions 2003 - 2003
Aegis Mortgage January 2002 - July 2002
GoCo-Op January 2000 - July 2002
Education
Tulane University
Highwinds April 2014 - Present
Connextions May 2009 - April 2014
Connextions June 2006 - May 2009
Rotech Healthcare September 2001 - June 2006
Education
University of Florida 1995 — 2000
Masters, Accounting
Club Marketing Services May 2013 - Present
Connextions September 2012 - March 2013
Cheddar's Casual Cafe August 2012 - October 2012
First Hand Marketing July 2012 - August 2012
Anamia's Tex-Mex January 2012 - August 2012
On The Border February 2011 - January 2012
Northwestern Mutual September 2010 - February 2011
The Container Store July 2010 - August 2010
Canvas Corp LLC September 2009 - January 2010
Tontitown Liquor May 2008 - September 2009
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Social Media, Outlook, Event Planning, Social Media Marketing, Marketing, Account Management, Data Analysis
Education
University of Arkansas 2006 — 2009
BSBA, Management
Bank of America Merrill Lynch March 2014 - Present
UnitedHealthCare July 2013 - August 2014
Merrill Lynch June 2013 - December 2013
Celectronics Computer Solutions August 2012 - June 2013
Connextions August 2010 - June 2013
Security Forces Inc. February 2008 - June 2010
Prospect of Orlando June 2006 - January 2008
Skills
Critical Thinking, Analytical Skills, Problem Solving, Financial Analysis, Financial Modeling, Health Insurance, Security, Customer Service, Residential Mortgages, Corporate Finance, Finance, Real Estate, Insurance
Education
University of Central Florida 2010 — 2013
BSBA, Finance & Real Estate
Connextions July 2012 - Present
Limited Brands 2003 - 2008
Apple Residential 2001 - 2003
Skills
Microsoft Office, Customer Service, Healthcare, Public Speaking, Microsoft Excel, Team Building, Call Center, Coaching, PowerPoint, Leadership Development, Process Improvement, Microsoft Word, Troubleshooting, Windows, Data Analysis, Outlook, Team Leadership, Strategic Planning, Project Management, HIPAA, Staff Development, Recruiting, Medicare, Call Centers, Training, Program Management, Sales, Marketing Strategy, Leadership, Operations Management, Forecasting, Customer Satisfaction
Education
The University of Texas at Arlington
Bachelor's degree, Architecture
Windstream February 2015 - Present
ACN July 2013 - February 2015
ACN November 2010 - June 2013
Holiday Inn Express and Suites February 2010 - November 2010
Connextions October 2009 - December 2009
Sabi Asian Bistro October 2008 - July 2009
Davidson College June 2005 - October 2008
Kohl's Department Stores October 2007 - January 2008
Skills
Team Leadership, Technical Leadership, Communication Skills, Team Building, Troubleshooting, TCP/IP, Telecommunications, VoIP, Network Administration, Windows Server, VPN, Switches, Operating Systems, WAN, Management, Networking, Customer Service
Education
UNC Charlotte 2011 — 2014
BS, Computer Science
ECPI 2008 — 2010
AAS, Computer and Electronics Engineering Technology
Connextions December 2012 - Present
Connextions September 2012 - December 2012
Verizon Wireless January 2009 - August 2011
Alltel Information Services September 1999 - January 2009
Regional Mortgage Corporation January 1996 - September 1999
Skills
Call Center, Telemarketing, Software Documentation, Lotus Notes, Data Entry, Access, Process Improvement, Inventory Management, Troubleshooting, Analysis, Account Management, Performance Management, Leadership, Leadership Development, Time Management, Program Management, Employee Benefits, Employee Relations, Team Leadership, Management, Public Speaking, Accounts Receivable, Strategic Planning, Administrative..., Coaching, Data Analysis, Payroll, Quality Assurance, Change Management, Project Management, Call Centers, Customer Service, Microsoft Office
Education
University of Arkansas at Pine Bluff 1986 — 1991
Bachelor of Business Administration (BBA), Accounting and Business/Management
Pine Bluff High School 1985 — 1986
High School Diploma, General Studies, 12th
Lee Senior High School 1982 — 1985
High School, General Studies, 9th, 10th, and 11th
Fidelity National Information Services January 2012 - Present
Connextions August 2011 - January 2012
Wells Fargo Home Mortgage November 2010 - April 2011
Digital Risk, LLC April 2009 - May 2010
JPMorgan Chase Bank June 2008 - January 2009
Fiserv Lending Solutions February 1998 - July 2005
First Union National Bank January 1980 - April 1996
Skills
Mortgage Lending, Loans, Loan Origination, Software Documentation, Access, Banking, Credit, Customer Service, Call Center, Team Building, Windows, Outlook, Quality Control, Analysis, Visio, SQL, Team Leadership, Training, Insurance, Sales
Education
University of Central Florida 1973 — 1977
B.A., Psychology
Winter Park High School
Connextions September 2013 - Present
Etech Global Services August 2012 - September 2013
Whole Foods Market February 2012 - July 2012
Whole Foods Market August 2011 - February 2012
US Census Bureau March 2010 - August 2010
FedEx Office June 2008 - November 2009
FedEx Office October 2006 - June 2008
FedEx Office November 2003 - October 2006
FedEx Office October 2000 - November 2003
FedEx Office June 1999 - October 2000
Skills
Inventory Management, Customer Satisfaction, Management, Training, Recruiting, Project Management, Leadership, Quality Assurance, Process Improvement, Customer Service, Compliance, Sales, Life Insurance, Health Insurance, Auditing, New Store Openings, New Store Set Up, Government Contract, GSA Contracting, RFP, RFQ, Graphic Design, Flexibility, Reliability, Time & Attendance, Communication Skills, Coaching, Time Management
Education
University of Phoenix
B.S. Business with Concentration in Project Management, Project Management Certification
University of Massachusetts at Lowell
Bachelor of Science, Computer Science
Wave Broadband 2013 - Present
AT&T February 2011 - January 2012
Peace Corps September 2007 - September 2009
StoveTeam International August 2008 - March 2009
Intuit January 2007 - August 2007
Connextions January 2006 - December 2006
Skills
Spanish, Customer Service, Community Development, International..., Grant Writing, International Relations, Community Outreach, Nonprofits, Volunteer Management, Program Development, Research, Teaching, Program Evaluation, Policy Analysis, Youth Development, Public Speaking, SPSS, Event Planning, Social Media, Data Analysis
Education
University of Central Florida 2002 — 2007
B.A
Tavares High School 1999 — 2002
High School Diploma
Fredicus Productions June 2009 - Present
Connextions October 2010 - January 2014
Neighborhood Preservations March 2009 - August 2009
TruGreen April 2007 - February 2009
Minihan Productions November 2005 - January 2007
Skills
Training, Call Centers, Performance Management, Coaching, Process Improvement, Instructor-led Training, New Hire Orientations, Microsoft Office, Music, Film
Education
University of Louisville 2014 — 2017
Bachelor's Degree, Computer Engineering/Computer Science, 3.74
Central Florida Regional Transportation Authority (LYNX) April 2013 - Present
Ambient Healthcare January 2013 - April 2013
Stereo D December 2011 - April 2012
Giga Blitz May 2009 - November 2011
The DAVE School September 2010 - September 2011
Connextions January 2010 - September 2010
Coca-Cola Enterprises August 2004 - July 2006
United States Marine Corps September 1999 - December 2003
Skills
Public Transport, Instructor Development, Microsoft Office, Leadership, Team Building, Team Leadership, Customer Service, Team Motivation, Customer Relations, Defensive Driving, CDL Class A, Motivational Speaking, Logistics, Training, Warehousing, Career Counseling, Microsoft Excel, Microsoft Word, Policy, Employee Training, Animation, Digital Compositing, Visual Effects, Computer Graphics, Compositing, Lightwave, After Effects, Digital Artist, Depth Artist, Character Animation, Photoshop, 3D Modeling, Rotoscoping, Video Editing
Education
Valencia and UCF Direct Connection Program. 2015 — 2020
Bachelor's Degree, Public Administration
DAVE School 2010 — 2011
Associate's Degree, Digial Arts
Valencia Community College 2006 — 2009
Associate's Degree, Computer Engineering, GPA 3.75
MARINE CORPS INSTITUTE 2000 — 2001
Cert, Logistics, Materials, and Supply Chain Management
United Supply Company October 2013 - April 2014
Gold Property Rentals April 2013 - July 2013
Connextions September 2012 - March 2013
Lowe's Home Improvement March 2011 - July 2012
Reed's Jewelers November 2006 - July 2007
Glamour Shots March 2006 - June 2006
Skills
Customer Service, PowerPoint, Facebook, Social Networking, Microsoft Excel, Microsoft Office, Property Management, Photography, Sales
Education
University of North Carolina at Charlotte 2004 — 2006
Bachelors, History
University of North Carolina at Greensboro 2000 — 2003
none, Studied Recreations, Parks and Tourism
AIG February 2014 - Present
AIG May 2010 - Present
TiVo 2008 - 2010
Connextions 2003 - 2010
Skills
Process Improvement, Leadership Development, Excel, Contract Negotiations, KPI, Attrition, Customer Service, Customer Relations, Budgeting, Strategic Planning, Call Center, Team Building, Microsoft Office, Call Centers, Vendor Management, Microsoft Excel, Contract Negotiation, Operations Management, Budgets, Program Management, Outsourcing, Customer Satisfaction, Team Leadership, CRM, Management, Leadership, Coaching, Customer Experience, Project Planning, Key Performance..., Strategy, Account Management, Training, Cross-functional Team...
Education
University of Central Florida
Bachelors, Communications, RTV, Broadcasting
Fifth Third Bank October 2012 - Present
Connextions October 2009 - July 2012
Skills
Sales, Customer Service, Customer Satisfaction, Retail, Filing, Fax, Computer Proficiency, Phone Skills, Email, Microsoft Office, Cpr Certified, Adobe, Communication, Dress for Success, Business, Data Entry, Customer Experience, Training, Telephone Skills, Time Management
Education
University of Central Florida 2013 — 2015
Bachelor's degree, Business Administration and Management, General
Valencia Community College 2010 — 2012
Associate of Arts (A.A.), Business Administration and Management, General, 3.8
Connextions June 2006 - Present
Aon Hewitt April 2002 - January 2006
Cardinal Health April 1998 - April 2002
Education
University of Central Florida 1991 — 1997
Bachelor of Science, Biology
Computer Geek Next Door May 2008 - Present
Bar None Creative Solutions, LLC January 2007 - Present
Connextions March 2006 - November 2006
Convergys December 1997 - December 2005
International Publishing Corp. February 1997 - December 1997
Bar None Creative Emphasis January 1995 - February 1997
Daily Newspapers February 1984 - January 1995
Skills
Press Releases, Political Consulting, Writing, Creative Writing, Copywriting, Magazines, Editing, Editorial, Graphic Design, WordPress, Publishing, Online Marketing, Outsourcing, Call Centers, Process Improvement, CRM, Customer Experience, Team Management, Performance Management
Education
University of South Florida 1980 — 1981
B.A., English - Creative Writing
University of Florida 1975 — 1979
Marketing, Public Relations
Global Secured Investments May 2013 - Present
Level2Direct LLC February 2012 - Present
EBITA Group LLC. January 2009 - Present
Health Plan One February 2012 - February 2013
Connextions February 2011 - March 2012
HSBC May 1998 - March 2009
Skills
Sales Management, Call Center, Talent Acquisition, Profit & Loss Management, Multi-unit, Remote Management, Consultative Selling, Strategic Planning, Customer Satisfaction, Insurance, Customer Service, P&L Management, Contract Negotiations, Business Planning, New Business Development, Performance Management, Direct Sales, Team Building, Sales Operations, Team Leadership, Executive Management, Selling, Start-ups, Remote Infrastructure..., Sales, Account Management, Business Development, Call Centers, Training, Management, Lead Generation, Leadership, CRM, Process Improvement, Recruiting, Operations Management, Strategy, Human Resources, Coaching, Contract Negotiation, Customer Retention
Education
Corllins University 1995 — 1999
Bachelors, Business
University of North Carolina at Chapel Hill - Kenan-Flagler Business School
Zurich North America June 2014 - Present
State Farm Insurance January 2013 - June 2014
Enterprise Rent-A-Car January 2011 - November 2012
Seasons Hospice and Palliative Care March 2012 - June 2012
Connextions March 2009 - January 2011
Connextions September 2008 - March 2009
Westgate Resorts May 2008 - September 2008
Events by Design November 2007 - May 2008
Babies R Us April 2007 - May 2008
Skills
Event Planning, Customer Service, Microsoft Office, Event Management, Microsoft Word, Public Speaking, Quality Assurance, Sales Promotion, Sales, Program Management, Negotiation, Customer Retention, Customer Satisfaction, Auto Claims, Customer Relations, Investigation, Word, Ethical Decision Making, Time Management, Microsoft Excel, Management, Marketing, Leadership
Education
Kaplan University 2010 — 2012
Masters, Health Administarion
University of Central Florida 2004 — 2008
B.A., Organizational Communication and Marketing
Husqvarna Group February 2015 - Present
American Red Cross July 2011 - February 2015
RoundPoint Mortgage Servicing Corporation September 2010 - June 2011
Wells Fargo Home Mortgage August 2009 - August 2010
Connextions January 2008 - July 2009
Sprint March 1998 - December 2007
Skills
Call Centers, Strategic Planning, Process Improvement, Leadership, Customer Retention, Coaching, Training, Sales, Telecommunications, Team Building, Organizational..., Call Center, Customer Service, Operations Management, Microsoft Office, Team Leadership, Recruiting, Project Planning, Performance Management, Leadership Development, Employee Training, Policy, Time Management
Education
University of Central Florida
B.A., Interpersonal Communications
University of Phoenix
M.A., Organizational Management
Lake Brantley High School
Coca-Cola North America Group January 2014 - Present
Coca-Cola North America Group October 2013 - January 2014
Coca-Cola Refreshments July 2012 - October 2013
Connextions January 2012 - April 2012
Connextions January 2010 - June 2011
Pink Sneakers Productions January 2008 - October 2009
Skills
Final Cut Pro, Post Production, Social Media, Video Editing, Digital Media, Video Production, Adobe Creative Suite, Photoshop, Customer Service, Film Production, Video, Microsoft Office, SAP HR, Salesforce.com
Education
University of Central Florida 2005 — 2009
Bachelor of Arts, Digital Media
One on One Baskeball, Inc July 2013 - Present
Connextions October 2013 - January 2014
Federal Financial Group LLC January 2013 - July 2013
Harvard Risk Management June 2012 - June 2013
BroadPath Healthcare Solutions October 2012 - January 2013
Kishpaugh's Insurance Solutions March 2012 - August 2012
Longevity Alliance November 2009 - February 2012
Kishpaugh's Insurance Solutions January 2005 - November 2009
Altig - American Income Life Insurance Company July 2003 - December 2005
Skills
Customer Service, Team Building, Leadership, Strategic Planning, Self-confidence, Basketball Coaching, Youth Development, Physical Education, Sports Nutrition, Party Planning, Fundraising, Soccer Coaching, Flag Football, Volleyball, Dance, Birthday Parties, Jump Rope, Running, Personal Training
Education
ASU 2012 — 2016
University of Nevada-Reno 2001 — 2002
no degree
Optum February 2014 - Present
Connextions October 2013 - February 2014
Connextions December 2011 - October 2013
Houston Astros May 2011 - September 2011
Houston Astros January 2011 - May 2011
University of Florida Athletic Association August 2010 - December 2010
University of Florida Athletic Association January 2010 - June 2010
Skills
Ticket Sales, Sports Management, Account Management, Sales Management, Sports, Risk Management, Information Security..., Training, Customer Service, Leadership, Marketing, Sales, Time Management, Sales Operations
Education
University of Florida 2009 — 2011
Master, Sport Management
University of Florida 2004 — 2008
Bachelor, Sport Management
Tri-County Health Department February 2013 - Present
Connextions June 2012 - February 2013
Connextions November 2008 - June 2012
Skills
Management, Training, Program Development, Program Management, Customer Service, Public Speaking, Team Building, Microsoft Word, Microsoft Excel
Education
University of Florida 2005 — 2007
Bachelor of Arts (BA), Major: Sociology Minor(s): Business, Education
Valencia College 2003 — 2005
Associate of Arts (A.A.), General Studies
Verizon Wireless August 2012 - Present
Connextions September 2011 - September 2012
Victoria's Secret November 2010 - September 2012
Skills
Microsoft Office, Public Speaking, Typing, Counseling
Education
Valdosta State University 2008 — 2008
The Ohio State University 2004 — 2008
"BS", Education
Houghton Mifflin Harcourt June 2015 - Present
Connextions April 2013 - June 2015
RP Interactive May 2012 - July 2012
Bruno White Entertainment May 2012 - July 2012
American Lung Association January 2011 - April 2011
Skills
Social Media Marketing, Copywriting, Email Marketing, Marketing, Advertising, Microsoft Office, Event Planning, Press Releases, PowerPoint, Creative Strategy, Word, Writing, Photoshop, Excel, Gujarati, Reporting & Analysis, Business Analysis, Microsoft SQL Server
Education
University of Central Florida - College of Business Administration 2008 — 2012
BSBA, Marketing / Advertising
Indian Rocks Christian School 2004 — 2008
Univers Workplace Solutions August 2013 - August 2015
Lets Make a Movie December 2014 - December 2014
Traveling Buddha Productions January 2012 - January 2012
Connextions October 2008 - March 2011
Skills
Production Assistance, Creative Writing, Video Production, Video Editing, Telephone Skills, Data Entry, Customer Service, Administrative..., Phone Etiquette, Administrative..., Health Insurance, Conflict Resolution, Outlook, Employee Relations, Access, PowerPoint, Insurance
Education
Valencia College 2015 — 2017
Associate of Science (A.S.), Cinematography and Film/Video Production, 3.6
Webster University 2015 — 2017
Master of Business Administration (MBA), Business Administration and Management, General, 4.0
University of Central Florida 2011 — 2012
Bachelor of Science (BS), Psychology
eBay Enterprise September 2014 - Present
eBay Enterprise September 2011 - September 2014
Crawford Daily Events January 2002 - 2012
Misty Valley Wedding Chapel January 2002 - 2012
Connextions September 2009 - April 2010
GSI Commerce 2007 - 2010
GSI Commerce 2007 - 2010
Walters, Walters, Redmon & Associates May 2005 - May 2007
The Thyssenkrupp Budd Company May 2004 - May 2005
American Express Financial Advisors July 1998 - May 2004
Skills
Budgets, Event Planning, Management, Talent Management, Recruiting, Call Centers, Interviews, Customer Service, Coaching, Change Management, Project Planning, Human Resources, Employee Relations, Leadership, Temporary Placement, Hiring, Training, Talent Acquisition, Time Management, Team Building, Applicant Tracking..., Public Speaking, Project Management, Performance Management, Vendor Management, Social Media, Microsoft Office, Leadership Development, Marketing, Process Improvement, Onboarding, Program Management, Strategy, Cross-functional Team..., Social Media Marketing, Event Management, Marketing Strategy, Operations Management, Social Networking, Personnel Management, New Hire Orientations, Strategic Planning, Employee Training, Employee Engagement, Team Leadership
Education
University of Louisville
University of Louisville - Communications
Fantastic Sams October 2014 - Present
StarChild Academy May 2010 - Present
Spring Hills Senior Communities May 2011 - August 2011
Connextions December 2008 - April 2009
Skills
Healthcare, Administration, Customer Service, Event Planning, Healthcare Management, Insurance, Health Insurance, Home Care, Training, Leadership Development
Education
University of Central Florida 2004 — 2008
B.S., Health Sciences
University of Central Florida
BroadPath Healthcare Solutions November 2014 - February 2015
Dial America August 2014 - October 2014
Connextions 2011 - 2013
Kelly Educational Stafffing August 2007 - June 2010
Robey 2005 - 2005
Skills
Customer Service, Education and Customer..., Teaching, Technical Support, Selling, Health Insurance, Call Centers, Outlook, Microsoft Office, Data Entry, Access, PowerPoint, Microsoft Excel, Time Management, Microsoft Word, Sales, HIPAA, Customer Experience, Telephone Skills, Windows 7, Windows XP, Window 8.1
Education
University of Central Florida 2008 — 2010
Bachelor of Science, Education
Valencia College 2006 — 2008
Associate's degree, General Studies
Catamaran September 2012 - Present
CuraScript, Inc. An Express Scripts Co. November 2009 - September 2012
Connextions December 2008 - November 2009
BankAtlantic June 2006 - February 2008
Skills
Business Objects, Access, SQL, Data Warehousing, Data Analysis, Data Mining, Oracle, Healthcare, Managed Care, Microsoft Excel, Process Improvement, Software Documentation, Strategic Planning, Team Building
Education
University of Central Florida
Health Services Administration
Connextions March 2013 - Present
Skills
Call Centers, Microsoft Word, Medicare, Customer Service, Data Entry, Process Improvement, Outlook, HIPAA, Training, Team Building, PowerPoint, Customer Satisfaction
Education
Texas Woman's University 1998 — 2003
BS, History
Connextion/Optum November 2014 - February 2015
Connextions 2014 - 2015
The Budd Group January 2013 - December 2013
Starbucks Coffee January 2010 - December 2010
Rocky Mountain Chocolate Factory July 2007 - December 2008
Education
University of Phoenix 2015 — 2018
Bachelor’s Degree, Bachelors in Healthcare Management, 3.00
Ultimate Medical Academy 2013 — 2014
Associate’s Degree, Associates in Health Sciences, 3.00
Bank of America June 2015 - Present
TIAA-CREF, Financial Services September 2014 - June 2015
UNC Charlotte September 2014 - May 2015
Belk, Inc. June 2014 - August 2014
Independent Contractor April 2006 - June 2014
LexisNexis May 2010 - September 2012
Connextions November 2009 - May 2010
YMCA of Greater Charlotte August 2002 - April 2006
Skills
Data Analysis, Microsoft Excel, Team Leadership, Risk Management, PowerPoint, Access, Microsoft Word, Teamwork, Leadership, Time Management, Microsoft Office, Analysis, SAS, SPSS, R, SQL, Python, ArcGIS, Tableau, Program Management, Business Analysis, Financial Analysis, Business Intelligence, Statistics, Strategic Planning, Data Mining, Analytics
Education
University of North Carolina at Charlotte 2014 — 2015
Master of Science (MS), Data Science & Business Analytics
University of North Carolina at Charlotte - Belk College of Business 2013 — 2015
Master of Business Administration (MBA), Market Analytics
University of North Carolina at Charlotte 2007 — 2008
Bachelor of Arts (BA), Public Policy Analysis
University of North Carolina at Charlotte 2003 — 2007
Bachelor of Science (BS), City/Urban, Community and Regional Planning
Valencia College January 2014 - Present
ASA College June 2011 - January 2012
NYC HRA Office May 2010 - October 2010
Connextions February 2006 - December 2007
Skills
Interpersonal Skills, Teamwork, Microsoft Office, Critical Thinking, Bilingual Communications, Public Administration, Peer Mediation, Customer Service
Education
University of Central Florida 2014 — 2017
Bachelor’s Degree, Public Administration, 3.82
University of Central Florida 2014 — 2017
Bachelor’s Degree, Criminal Justice, 3.82
Valencia College 2013 — 2014
Associate’s Degree, 3.9
ASA College 2010 — 2012
Associate’s Degree, Criminal Justice, 4.0
Optum October 2014 - Present
Optum September 2013 - October 2014
Walt Disney World April 2011 - December 2013
Connextions July 2013 - September 2013
Key West Hair Co. October 2006 - August 2009
Skills
SPSS, Microsoft Office, Microsoft Excel, Microsoft Word, Charismatic Leadership, Sales, Customer Service, Event Planning, Management, Social Networking, Outlook, Analysis, Time Management, Project Planning, Research, Team Building, Process Improvement, Customer Satisfaction, Strategic Planning, Training, Vendor Management
Education
University of Central Florida 2009 — 2013
Bachelor's degree, Sociology
University of Central Florida 2009 — 2013
Bachelor of Arts (B.A.), Theatre Studies
Younique Presenter February 2015 - Present
Connextions October 2010 - December 2010
Connextions October 2010 - December 2010
Allied Barton Security October 2009 - February 2010
Allied Barton Security October 2009 - February 2010
Wackenhut November 2007 - August 2008
Wackenhut Corp October 2007 - August 2008
Security Forces June 2007 - October 2007
Security Forces, Inc June 2007 - October 2007
Critical Intervention Services May 2003 - January 2004
Skills
Microsoft Office, Medical Billing, Leadership, Access, Physical Security, Team Building, Microsoft Word, Healthcare Management, Security
Education
City College 2015 — 2016
Associate's Degree, Medical/Clinical Assistant
Ultimate Medical Academy 2009 — 2011
Associates Degree, Medical Coding and Billing
Ultimate Medical Academy 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Medical billing and coding
Ultimate Medical Academy 2009 — 2011
Associates Degree, Medical Coding and Billing
Savant Systems November 2014 - Present
University of La Verne College of Business and Public Management August 2012 - May 2014
DENSO January 2012 - May 2012
Wells Fargo July 2011 - January 2012
Bupa March 2010 - December 2010
Bupa February 2009 - March 2010
Connextions August 2007 - September 2008
Skills
Customer Service, Sales, Leadership, Marketing, Spanish, Team Leadership, Team Building, Microsoft Office, Teamwork, Customer Retention, Social Networking, Insurance, Microsoft Excel, Research, Latin American Business, Spanish-English, Administrative Work, Problem Solving, Translation, Troubleshooting, International insurance, Training, Customer Satisfaction, Data Analysis, Time Management, Purchase Orders, Social Media, Expense Reports, Salesforce.com, Account Management, Order Processing, Inside Sales, International Support
Education
University of La Verne 2012 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.58 GPA
Valencia Community College 2005 — 2008
AA General Studies, Communications, 3.13 GPA
Orlando Health February 2014 - Present
Presidio May 2012 - February 2014
Millennium Technology Group August 2007 - June 2012
Connextions April 2007 - August 2007
Enterprise Rent-A-Car July 2006 - December 2006
Enterprise Rent-A-Car May 2005 - July 2006
Sherwin-Williams Paints January 2003 - May 2005
Skills
Cisco devices, Cisco Routers, Cisco Switches, Cisco Wireless, Cisco Security, Cisco IOS, MCSE, Microsoft Servers, Windows Server 2003, Windows Server 2008, Microsoft Office, Active Directory, Network Design, Network Administration, Network Security, Wireless Networking, VPN, Virtualization, A+ Certified, Computer Repair, Electronics Repair, CCTV, IP Cameras, CCNA, Windows Server, Cisco Technologies, Disaster Recovery, Windows 7, Servers, Troubleshooting, Computer Hardware, Switches, System Deployment, WAN, Software Installation, Data Center, Networking, Microsoft Exchange, VoIP, DNS, Routers, Windows XP, Microsoft Certified..., Cisco Nexus
Education
University of Florida 1998 — 2002
Bachelor of Science, Business Administration / Marketing
New Horizons of Orlando 2007 — 2009
MCSE, CCNA, Security+, Network+ A+
Nephron Pharmaceuticals July 2014 - Present
HD Supply September 2013 - July 2014
HD Supply January 2012 - September 2013
Connextions October 2010 - January 2012
PricewaterhouseCoopers December 2003 - October 2010
Skills
Financial Reporting, Internal Controls, Sarbanes-Oxley Act, Auditing, SEC filings, GAAP, Internal Audit, US GAAP, Accounting, Financial Analysis, Variance Analysis, CPA, Financial Statements, Financial Accounting, Sarbanes-Oxley, General Ledger, SEC Filings
Education
University of Central Florida - College of Business Administration 2001 — 2003
Masters of Accounting, Accounting
University of Florida 1997 — 2001
Bachelors in Accounting, Accounting
University of Florida - Warrington College of Business Administration 1997 — 2001
DHL eCommerce Americas December 2013 - Present
DHL eCommerce Americas April 2013 - December 2013
Convey Health Solutions (Formerly NationsHealth) May 2012 - March 2013
Connextions September 2011 - April 2012
The Alvarez Law Firm September 2011 - December 2011
Zeta Beta Tau Fraternity 2009 - 2010
Health Information Support Services 2006 - 2008
Skills
Strategic Leadership, Project Management, Microsoft Office, Contract Management, Attention To Detail, Contract Review, Compliance Auditing and..., Entrepreneurship, Policy, Leadership, Legal Writing, Time Management, Change Management, Software Documentation, Healthcare, Analysis, Management, PowerPoint, Customer Service, Outlook, Process Improvement, Microsoft Word, Networking, Contract Negotiation
Education
University of Central Florida 2008 — 2012
Bachelor of Science, Legal Studies
S&P Capital IQ April 2014 - Present
Alpha Omega Capital Partners December 2011 - September 2012
Allgen Financial Services, Inc. September 2010 - December 2010
Connextions March 2008 - May 2010
Education
University of Central Florida 2009 — 2012
B.S.B.A, Finance
Connextions February 2011 - Present
Connextions August 2010 - January 2011
Humana May 2002 - September 2005
Skills
Supervisory Experience, Human Relations, Payroll, Customer Service, Call Center, Scheduling, Member Relations, Health Insurance
Education
University of Phoenix 2008 — 2010
Bachelor's of Science, Health Care Administration
University of Louisville 1995 — 1999
4 years, Sports Administration
Land O'Lakes - Purina Animal Nutrition May 2015 - Present
TZ Insurance Solutions September 2014 - February 2015
Connextions July 2012 - August 2014
UnitedHealthCare June 2011 - July 2012
MPAY Services October 2007 - May 2010
J.A. Jones 1974 - 2004
Skills
Employee Benefits, Benefits Administration, Human Resources, HRIS, Payroll, Medicare, Performance Management, Training, Talent Management, Employment Law, Onboarding, FMLA, 401k, Leadership, Deferred Compensation, Medicare Advantage, Medicare Prescription..., Licensed Life & Health..., Benefit Communication, Health & Welfare..., CEBS, Sales Management..., Insurance, Succession Planning
Education
UNC Chapel Hill 1969 — 1973
B.S., Industrial Relations
Towers Watson March 2015 - Present
Connextions August 2013 - March 2015
FactSet Research Systems October 2012 - August 2013
Skills
Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Public Speaking, Teamwork
Education
Villanova University 2008 — 2012
Bachelor of Science (B.S.), Mathematics
University of Siena 2010 — 2010
Study Abroad Experience, Art History and Theology
Connextions September 2014 - January 2015
Convergys January 2012 - August 2014
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Data Entry, Outlook, Team Leadership, Time Management, Telephone Skills, Microsoft Excel
Education
Ultimate Medical Academy 2015 — 2019
Ultimate Medical Academy 2014 — 2017
Medical Insurance Coding Specialist/Coder
Cubic Corporation August 2014 - Present
Streamline Technology July 2012 - August 2014
Digital Risk, LLC October 2010 - July 2012
NCR / Kinetics October 2008 - June 2010
Disney Cruise Line June 2008 - October 2008
Connextions September 2007 - May 2008
Leavitt Management (Medical Hair Restoration) September 2003 - September 2007
Aurum Technology April 2003 - September 2003
Connextions April 2000 - October 2002
Atlantic Portfolio Analytics & Management September 1996 - April 2000
Skills
Microsoft SQL Server, ASP.NET, C#, XML, Software Development, IIS, Databases, Web Applications, SQL, jQuery, Visual Studio, ASP.NET MVC, .NET, WCF, Web Development, VB.NET, Web Services, ADO.NET, MVC, AngularJS, JavaScript
Education
University of Central Florida 1993 — 1995
BS, Computer Science
SanDisk June 2006 - Present
Connextions 2004 - 2006
3Com 1999 - 2004
Stream International 1993 - 1999
Software Publishing Corporation 1989 - 1992
Skills
Process Improvement, Vendor Management, Call Center, Project Management, Management, Cross-functional Team..., CRM, Customer Service, Program Management, Technical Support, Product Management, Outsourcing, Call Centers, Team Leadership, Customer Experience, Strategy, Mobile Devices, Telecommunications, Start-ups
Education
University of Colorado Boulder 1978 — 1980
Optum Consumer Solutions 2012 - Present
Connextions 2011 - 2012
Connextions 2010 - 2011
Connextions August 2005 - 2009
Convergys September 2000 - March 2005
Signius Communications June 1999 - December 1999
Barton Protective Services September 1998 - June 1999
Wireless One, Inc. December 1995 - August 1998
Teamtemps, Inc. February 1995 - December 1995
Skills
Process Improvement, Vendor Management, Management, Training, Performance Management, Call Centers
Education
University of Iowa 1988 — 1993
BA, Psychology
University of Iowa
Bachelor's degree, Psychology
Kissable Retreats February 2012 - Present
Hewitt Associates July 2006 - April 2007
Connextions December 2005 - July 2006
Education
University of Central Florida 2003 — 2006
B.A.B.S, Management Information Systems
Convergys March 2014 - Present
Stream Global Services November 2011 - March 2014
Connextions May 2008 - November 2011
Connextions August 2007 - May 2008
Sanford Wine Company 2005 - 2008
PRC 1993 - 2007
Hancock Information Group 1993 - 2001
Skills
Call Center, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Vendor Management, Operations Management, Cross-functional Team..., Customer Retention, CRM, Process Improvement, Performance Management, Business Process..., Call Centers, Inbound Marketing, Service Delivery, Team Leadership, Telemarketing, Team Management, Quality Assurance, Training, Salesforce.com, Telecommunications, Call Center Development, Offshoring, Account Management, Employee Engagement, Recruiting, Leadership, Change Management, Coaching
Education
University of Florida 1984 — 1988
Bachelor of Science, Advertising and Communications
Connextions November 2008 - Present
TransCore July 2007 - November 2008
Orlando Science Center August 2005 - July 2007
Harrington Group 2003 - 2004
Harrington Group 2003 - 2004
Skills
SQL, Windows
Education
University of Central Florida 2001 — 2005
Bachelor of Science (BS), Computer Science and Information Technology
Children's Home Society of FL May 2012 - Present
AGIS November 2010 - October 2011
Connextions August 2009 - November 2010
AAA February 1999 - January 2010
Education
University of Minnesota-Twin Cities 1986 — 1991
Bachelor of Arts, Psychology
Windstream Communications February 2010 - Present
NuVox June 2008 - February 2010
Connextions May 2006 - June 2008
Skills
Technical Support, Troubleshooting, Telecommunications, Customer Service, Call Center, Help Desk Support, Customer Retention, Windows Vista, Customer Experience, Telephony, Windows Server, Computer Hardware, Active Directory, Customer Satisfaction, XP, Team Leadership, Windows, Call Centers, Windows XP
Education
University of Central Florida 2006 — 2009
Optum Health a UnitedHealth Group company January 2013 - Present
Connextions, INC December 2011 - January 2013
Connextions September 2010 - December 2011
Connextions August 2009 - September 2010
Connextions October 2008 - September 2009
Connextions October 2006 - October 2008
University of Central Florida Student Union February 2004 - October 2006
Skills
Call Center, Vendor Management, Process Improvement, Workforce Management, Operations Management, Call Centers, BPO, Team Building, Quality Assurance, Customer Satisfaction, Outsourcing, Customer Experience, Coaching, Customer Retention, Business Analysis, Management, Product Management, Business Development, Training, Account Management, Leadership, Business Strategy, Project Management, Business Intelligence, Cross-functional Team..., Professional Services, Sales
Education
University of Central Florida 1995 — 2000
Bachelor of Science (BS), Mathematics
University of Central Florida 1995 — 2000
Bachelor of Science (BS), Psychology
Microsoft November 2010 - December 2014
Volt Technical Resources May 2010 - November 2010
Volt Workforce Solutions January 2009 - January 2010
Connextions September 2008 - November 2008
UNC Charlotte October 2003 - August 2008
Skills
SQL, PHP, CSS, Visual Basic, CMS, Joomla, C#, JavaScript, Java, HTML, Agile Methodologies, Visual Studio, C++, XML, Testing, Scrum, Web Development, SharePoint, Software Development, .NET, SDLC, Software Project...
Education
University of North Carolina at Charlotte 2003 — 2008
Bachelor of Science (B.S.), Computer Science
Connextions September 2005 - Present
Education
University of Central Florida
PMG - Advertising Agency February 2014 - Present
Travelocity March 2013 - February 2014
Travelocity January 2011 - March 2013
Travelocity September 2009 - January 2011
Connextions November 2006 - February 2009
Tourico Holidays November 2004 - September 2006
Skills
Forecasting, Strategy, Management, Competitive Analysis, E-commerce, Analytics, Account Management, Revenue Analysis, Tourism, Contract Management, Hotels, Online Travel, Contract Negotiation, Pricing Strategy, Leisure, Online Marketing, Yield Management, Sabre, Marketing Strategy, Cognos, QlikView, Business Strategy, Product Management, Profitability Analysis, Visual Sciences, Google Analytics, Omniture, SQL, Teradata, Kenshoo, DoubleClick
Education
University of Central Florida 2005 — 2009
Bachelor's, Business Management
Lithuanian Academy 1997 — 2000
Tourism and Business Management
WFTS-TV March 2005 - Present
Connextions 2004 - 2005
WTVT-TV 2004 - 2004
KHQ-TV 2003 - 2004
KNDO-TV 2000 - 2003
WUFT-TV and WLUF-LP 1999 - 2000
Hernando Instructional Television 1995 - 1996
Skills
Broadcast, Final Cut Pro, Non-linear Editing, Video Editing, Video Production, Television, Broadcast Television, Broadcast Journalism, Video, Videography, Producing, Camera, Post Production, Breaking News, Storytelling, New Media, Chyron, Graphics, Satellite, News, Production, Live Events, Field Producing
Education
University of Florida 1996 — 2000
Telecommunication, Media Production, English
AON Hewitt March 2011 - Present
Hewitt Financial Services March 2011 - Present
Connextions January 2010 - January 2011
E*TRADE Financial September 2006 - July 2008
CitiFinancial March 2005 - September 2006
Duval County Public Schools November 2002 - May 2004
America Online December 1995 - July 2002
Skills
Employee Benefits, Customer Service, Management, Call Centers, Finance, Analysis, Performance Management, Payroll, Project Management, Public Speaking, Sales, Portfolio Management, Negotiation, Security, Executing Trades, Fraud Investigations, Anti Money Laundering, Pensions, 401k, 403 b, 457 Plans, Self Directed Brokerage..., Teaching, Financial Education, NetX360, Identity Theft, Microsoft Office, Workflows, Siebel, Microsoft Excel, Training, Leadership
Education
Rowan-Cabarrus Community College 2007 — 2010
Associate's Degree, Early Childhood Education with a concentration in ECE Administration
Trinity Baptist College 1992 — 2002
Bachelor's Degree, Christian Secondary Education with a concentration in Math & Business
Trinity Baptist College 1992 — 2002
Bachelor's Degree, Church Ministries with a concentration in Church Office Administration & Children's Ministries
Peterson Academies 1989 — 1990
Certificate of Completion, Introduction to Criminal Justice and Legal Assisting
Connextions July 2004 - Present
Education
University of Central Florida 1998 — 2000
Computer Engineering
Orlando Utilities Commission January 2010 - Present
Connextions May 2009 - December 2009
Wyndham Vacation Ownership November 2005 - February 2009
Pulte Homes 1998 - 2005
Skills
Forecasting, Budgets, Financial Analysis, Accounting, Accounts Payable, General Ledger, Account Reconciliation, Leadership, Variance Analysis, Sarbanes-Oxley Act, Financial Reporting, PeopleSoft, Internal Controls, GAAP, Process Improvement, Accounts Receivable, Financial Accounting, Microsoft Excel, Cash Flow, Outlook, Journal Entries, Financial Statements, JD Edwards, Payroll
Education
University of Phoenix 2004 — 2006
MBA, Business
University of Central Florida - College of Business Administration 2000 — 2004
B.S., Accounting
Connextions October 2014 - Present
Caine & Weiner December 2009 - September 2014
Trover Solutions August 1999 - August 2009
SELF February 1992 - August 1999
Skills
Customer Service, Debt Collection, Recoveries, Finance, Credit, Accounts Receivable, Credit Risk, Credit Analysis, Call Centers, Financial Analysis, Risk Management, Forecasting, Analysis, Accounting, Process Improvement, Negotiation, Budgets, Management, Training, Credit Cards, Sales, Microsoft Excel, Recruiting, Leadership
Education
DeSales High School
University of Louisville
Bachelor of Arts (BA), English Language and Literature/Letters
University of Louisville
Bachelor of Arts (B.A.)
Time Warner Cable Business Class May 2013 - Present
Connextions November 2011 - April 2013
NASCENT Technology October 2010 - November 2011
Skills
Management, Team Building, Sales, Customer Service, Team Leadership, Microsoft Office
Education
University of North Carolina at Chapel Hill 1981 — 1984
JD, Law
St. Andrews Presbyterian College 1974 — 1978
BA, Philosophy
Kaplan University 2010 - Present
Connextions 2007 - 2010
Alpha and Omega Investors Group, LLC 2006 - 2007
The Advocate of Central Florida 1999 - 2006
Skills
Coaching, Leadership, Management, Customer Satisfaction, Team Building, Account Management, Training, Sales, Call Center, Time Management, Sales Management, Marketing, Selling, Call Centers, Customer Experience, Customer Retention, Advertising, Leadership Development, Recruiting, Employee Training, Cold Calling, Salesforce.com, Customer Service
Education
University of Central Florida 1992 — 1997
Bachelors, Liberal Studies, Health Sciences, Engineering
Corporate Synergies November 2011 - Present
Connextions October 2010 - November 2011
Connextions January 2009 - September 2010
UnitedHealthcare 2004 - 2009
UnitedHealthcare 2001 - 2004
ChannelPoint 2000 - 2001
Cigna 1999 - 2000
Cigna 1997 - 1999
Skills
Cross-functional Team..., Program Management, Analytics, Health Insurance, Benefits Administration, Process Improvement, Medicare, Managed Care, Healthcare, HIPAA, Vendor Management, Insurance, Employee Benefits, Strategic Planning, Leadership, Budgets, Sales Management
Education
University of Hartford 1999 — 2001
Master of Science in Insurance
University of Hartford 1997 — 1999
Master of Business Administration
The University of Connecticut 1993 — 1997
Bachelor of Science, Health Systems Management
Bank of America Merrill Lynch June 2015 - June 2015
Connextions August 2014 - March 2015
Bureau of Labor Statistics June 2011 - August 2011
USDA January 2011 - April 2011
US Treasury June 2009 - August 2009
Food Lion September 2005 - January 2006
Skills
VPN, Active Directory, Management, Troubleshooting, XP, .NET, Business Intelligence, Business Analysis, Microsoft SQL Server, SQL, Databases, Data Analysis, Data Mining, Access, Windows XP, Microsoft Excel
Education
University of Maryland University College
Master of Science (M.S.), Management Information Systems and Services
North Carolina Agricultural and Technical State University 2005 — 2011
Bachelor of Science (B.S.), Electronics and Information Technology
Gwynn Park High School 2001 — 2005
Magnet Program for Math, Science, and Technology
Standard Chartered Bank December 2014 - Present
ExpandIT Solutions US November 2013 - June 2014
Connextions December 2012 - June 2013
Professional Business and Tax Services August 2010 - December 2012
Skills
E-commerce, Sales, Program Management, Marketing, Forecasting, Customer Service
Education
University of Central Florida 2006 — 2011
B.S.B.A., Economics
Allstate June 2013 - Present
Hampton Inn at Montcross December 2012 - Present
Connextions September 2012 - December 2012
Allstate July 2005 - October 2007
Hampton Inn Uptown January 2003 - June 2005
Sheraton Airport Plaza January 1999 - June 2001
Skills
Customer Satisfaction, Customer Service, Call Centers, Microsoft Office, Outlook, Sales, Claims Handling, Claims Resolution, Health Insurance, Data Entry
Education
Webster University 2002 — 2004
Master of Arts (MA), Mental Health Counseling/Counselor
University of North Carolina at Charlotte 2001 — 2002
18 credit hours, Psychology
University of South Carolina-Columbia
Bachelor of Arts (B.A.)
Optum June 2014 - Present
Connextions January 2014 - Present
Catalyst360°/Optum January 2014 - Present
Freelance July 2012 - Present
Thundermist Health Center August 2013 - October 2013
Health Care Advocate 1988 - 2013
RI Parent Information Network October 1998 - July 2012
Rhode Island Parent Information Network 1998 - 2011
Family Voices 1992 - 2010
Hasbro Children's Hospital 1987 - 1998
Skills
Non-profits, Public Speaking, Fundraising, Event Planning, Strategic Planning, Healthcare, Social Media, Microsoft Office, Microsoft Excel, PowerPoint, Policy, Public Health, Nonprofits, Research, Microsoft Word, Program Management, Leadership, Outlook, Workshop Facilitation, Government, Management, Editing, Program Development, Community Outreach, Grants, Grant Writing, Legislative Relations, Volunteer Management, Public Policy, Program Evaluation, Grassroots Organizing, Policy Analysis, Community Development, Social Services, Health Policy, Community Organizing, Hospitals, Political Campaigns, Coalitions, Medicaid, Politics, Case Managment, Legislation, Proposal Writing, Youth Development, Organizational..., Capacity Building, Non-profit..., Board Development, Health Education
Education
University of North Carolina at Chapel Hill 2011 — 2012
Fellowship, Maternal & Child Health, Public Health Leadership Institute
Warren High School 1970 — 1974
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Connextions October 2013 - Present
Connextions May 2013 - October 2013
Arrow Electronics (Arrow S3) January 2012 - August 2012
Cross Telecom April 2006 - January 2012
University of Central Florida 2004 - April 2006
University of Central Florida 2001 - 2004
Skills
Telecommunications, Telephony, Avaya, Vendor Management, Project Management, Writing, Creative Writing, Advertising, Conflict Resolution, Office Management, Microsoft Office, HTML, Blogging, Internet, Internal Communications, Organizational..., Organizational Design, Photoshop, Social Media, Management, Student Counseling, Web Design, Multi Tasking, Issue Resolution, Coordination, Professional Services, Leadership, Team Leadership, Networking, Visio, CRM, Training, Team Building, Business Analysis
Education
University of Central Florida 2000 — 2005
Bachelor of Arts (B.A.), Creative Writing
FIS - Fidelity Information Services July 2014 - Present
Fidelity National Information Services January 2014 - Present
Fidelity National Information Services March 2013 - Present
Comcast Cable November 2010 - August 2012
CenturyLink Business August 2008 - July 2010
Connextions December 2004 - August 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Access, Marketing, Nonprofits, Social Networking, Team Leadership, Team Building, Leadership, Social Media, Training, Coaching, Strategic Planning, Public Relations, Leadership Development, Call Centers, Management, Budgets, Networking, Customer Satisfaction, Process Improvement, Time Management
Education
University of Central Florida 2008 — 2013
Bachelor of Business Administration (B.B.A.), Small Business Administration/Management
Valencia Community College 2003 — 2004
Associate of Arts (AA), Small Business Administration/Management
Connextions August 2011 - Present
YMCA of Central Florida April 2011 - August 2011
Skills
Corporate Communications, Internal Communications, Marketing Communications, Public Relations, Strategic Communications, Social Media, Salesforce.com, Call Centers, Customer Service, Customer Satisfaction, Sales, Training, Microsoft Office, Team Building, Account Management, Team Leadership, Customer Retention, Leadership, Coaching, CRM, Marketing, Process Improvement
Education
University of Central Florida 2007 — 2009
BA, Communication
Valencia College 2004 — 2006
Interpersonal/Organizational Communications, Communication and Media Studies
Connextions April 2006 - Present
Education
University of Central Florida
Bachelors
US Department of Transportation (DOT) July 2013 - September 2013
Department of Veterans Affairs June 2013 - July 2013
Florida Department of Children and Families November 2011 - February 2013
Connextions September 2011 - November 2011
Laurel Regional Hospital May 2007 - August 2007
Skills
Research, Human Resources, Private Investigations, Management, Interviews, Access, Leadership, Customer Service, Enforcement, Legal Writing, Process Scheduler, Government, Training, Security, Background Checks, Call Centers, Microsoft Office, Business Development, Insurance, Investigation, Employee Benefits, Policy, Networking, Recruiting, Sales, Market Research, Time Management
Education
University of Maryland University College 2011 — 2013
MBA, Business Administration
2010Florida A&M University 2006 — 2010
B.S. Degree, Business Administration
RGI Informatics, LLC 2012 - Present
Walter Ostlie 2004 - Present
Connextions August 2006 - October 2012
Rotech Healthcare August 2002 - August 2006
Skills
Perl, ETL, SQL, SQL Tuning, MySQL, Report Writing, Unix, Comic Book Illustration, Photoshop, Pixel Art, Pixelmator, Game Development, Game Design, Storyboarding
Education
University of Central Florida 1996 — 1998
Computer Science
AT&T October 2014 - Present
AT&T September 2013 - October 2014
AT&T May 2011 - September 2013
Connextions September 2010 - February 2011
Hewitt Associates September 2009 - January 2010
Diversitile Custome Clothing January 2007 - August 2008
University of Central Florida October 2006 - March 2008
Skills
Customer Service, Call Centers, Event Management, Social Media Marketing, Customer Retention, Facebook, Microsoft Office, Social Media, Event Planning, Leadership, Management, Microsoft Excel, PowerPoint, Salesforce.com, Adobe Creative Suite, Digital Photography, Studio Photography, Dreamweaver, XHTML, CSS, JavaScript, Mac & PC platforms, Microsoft Word, Microsoft Publisher, Phone Etiquette, Social Networking, Public Speaking, Team Building
Education
University of Central Florida 2003 — 2009
Bachelor of Arts, Art
Split Second Sound May 2015 - Present
Crown Castle September 2013 - Present
Dollhouse Marketing January 2013 - May 2015
Charlotte Knights January 2013 - December 2014
UNC Charlotte October 2008 - September 2013
Connextions September 2007 - October 2008
Skills
Basic Computer..., Customer Service, Technical Directing, H.323, Avid Media Composer, Video, Audio, Distance Learning, Movi, WebEx, VT5, Wireless Microphones, Photoshop, Video Conferencing, Video Production, Lifesize, Polycom, iMovie, Canon Vixia, Lighting, Technical Support, Panopto, Camera Operating, Microphones, Streaming and Archiving, Television Studio..., Field Producing, Promotions, Marketing, Social Media, Brand Ambassadorship, Vaddio, Sound, Streaming Media, Promotional Marketing, Networking, Editing, Management, VoIP, Technical Direction, Spacecraft, OS X, Towels, Dinosaurs, Final Cut Pro, Gift Baskets, OPUS, TESOL, Event Planning, Facebook
Education
University of North Carolina at Charlotte
Bachelor of Arts in Communication Studies
Kaplan University January 2014 - Present
Golden Floors Native English TeacherChungnam Office of EducationMarch 2012 - April 2013
Connextions 2006 - 2008
Skills
Troubleshooting, Call Center, Customer Service, Process Improvement, Microsoft Office, Computer Hardware, Technical Support, Windows, Software Documentation, XP, Active Directory, Team Leadership, Windows 7, Vendor Management, Project Management, Teaching English as a..., Training, PowerPoint, Microsoft Word, Technical Writing, Help Desk Support
Education
University of Central Florida 2005 — 2010
Bachelor's degree, Economics
Liberty Mutual Insurance May 2015 - Present
Connextions August 2014 - Present
Hertz March 2014 - April 2014
Argosy University August 2012 - October 2012
DHL Express September 2011 - June 2012
Household Finance 2002 - 2006
Skills
Customer Service, Customer Satisfaction, Account Management, Sales, Call Center, Sales Management, Inventory Management, Cold Calling, Customer Retention, Operations Management, Logistics, Team Building, Leadership, Recruiting, Human Resources, PowerPoint, Time Management, Training, Microsoft Excel, Sales Presentations, Team Leadership, Sales Operations, Microsoft Office, Management, Hiring, Coaching, Employee Training, Leadership Development, Outlook, Forecasting, Performance Management, Teamwork, Budgets, Employee Relations, Staff Development, Analysis, Process Improvement, Interviews, Data Analysis, Supervisory Skills, Organizational..., Access, Market Research, CRM, Business Development
Education
University of Arizona 1996 — 2001
Bachelor of Science, Finance, General
West at Home October 2011 - Present
Connextions May 2011 - June 2011
West Corp October 2010 - April 2011
Education
The Art Institute of Charlotte 2009 — 2010
Web Design
Northern Nash High 2005 — 2009
Diploma
Optum July 2015 - Present
Connextions March 2013 - June 2015
NBC/The Golf Channel June 2012 - March 2013
Bright House Networks December 2010 - August 2011
CenturyLink March 2004 - December 2010
Sprint Nextel June 2002 - March 2004
Florida Department of Law Enforcement April 1999 - June 2002
Naval Air Warfare Center August 1997 - April 1999
Skills
Network Administration, Network Engineering, IP Networking, Routers, Switches, OSI Model, BGP, EIGRP, OSPF, VPN, CCNP, CCNA, A+ Certified, VLAN, STP, Metro Ethernet, ATM, Frame Relay, Serial Communications, ACL, QoS, MPLS, IPv4, IPv6, Cisco, Juniper, Firewalls, Adtran, Calix, Alcatel, Networking, IP, DSL, ATM networks, WAN, Cisco Routers, Cisco Technologies
Education
University of Central Florida 1991 — 1995
Bachelor of Arts (B.A.), English
University of Central Florida
Connextions July 2007 - Present
Keep Talking LLC February 2014 - Present
Summer Bay Resort August 2006 - May 2007
Skills
VoIP, Call Center, Telecommunications, IP PBX, Asterisk, IVR, Linux, Windows, T1s, SIP Trunking, Predictive Dialers, Dialer Management, Report Development, CRM, Call Centers, Switches
Education
University of Central Florida 2002 — 2006
South Lake High School 1998 — 2002
Edge Web Hosting January 2013 - Present
OptiMetrics, Inc January 2011 - January 2013
Connextions November 2006 - December 2010
Connextions July 2006 - November 2006
Connextions July 2005 - July 2006
Skills
Security, System Architecture, Data Center, Linux, Network Administration, Systems Engineering, MySQL, Linux System..., System Administration, Virtualization
Education
University of Central Florida 2000 — 2005
Bachelor of Science Degree, Information Systems Technology
Teladoc August 2014 - Present
It Works! Global March 2014 - Present
Prime Therapeutics January 2014 - July 2014
Walgreens January 2013 - January 2014
T-Mobile September 2009 - October 2011
Connextions March 2008 - August 2009
Skills
Customer Service, Management, Leadership, Microsoft Excel, Sales, Training, Process Improvement, Microsoft Word, Team Building, Team Leadership
Education
The University of New Mexico 2003 — 2006
Criminology
Technical Vocational Institute 2000 — 2004
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
ACCENT Marketing March 2014 - Present
Connextions August 2013 - December 2013
Amazon October 2012 - July 2013
Fauceria February 2012 - August 2012
Education
University of Louisville 2011 — 2015
U.S. Customs and Border Protection June 2008 - Present
U.S. Department of Homeland Security September 2006 - June 2008
Connextions August 2005 - December 2005
Cingular Wireless/AT&T Wireless October 2002 - August 2005
Sprint January 2002 - August 2002
Orlando Regional Medical Center June 1999 - January 2002
1-800 Flowers.com September 1996 - June 1999
Skills
Government, Law Enforcement, Community Outreach, Analysis, Microsoft Office, Customer Service, Security
Education
University of Central Florida 1997 — 2000
Bachelor's degree, Psychology
Valencia College 1995 — 1997
Associate of Arts (A.A.)