Connextions Company
Industry: Software company
DescriptionHeadquarters: Orlando, Florida, United States Founded: 1992 Parent organization: TeleTech Healthcare Solutions, Inc. Subsidiaries: bConnected Software Inc., Connextions HCI, LLC, Connextions HCI NM, LLC
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Connextions Employees
On The Border November 2014 - July 2015
Raytheon May 2014 - May 2015
DataSite January 2014 - April 2014
Connextions March 2013 - December 2013
Allied Barton Securtiy August 2012 - March 2013
McDonald's Corporation June 2011 - August 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Leadership, Cooking
Education
Le Cordon Bleu College of Culinary Arts-Orlando 2013 — 2015
Culinary Arts
Omni Ticket Network December 2011 - Present
OmniTicket Network 2011 - Present
Chep July 2008 - July 2011
Connextions April 2007 - June 2008
Skills
Help Desk Support, Active Directory, Windows 7, Windows XP, Troubleshooting, VMware, Networking, Windows, Technical Support, Microsoft SQL Server, TCP/IP, OS X, IIS, Computer Hardware, Software Installation
Education
Nova Southeastern University 2000 — 2004
MS, Assessment, Curriculum, Technology
Connextions June 2013 - Present
Mesa Public Schools 2013 - 2013
iQor August 2012 - December 2012
Skills
Computer Ability,Verbal..., Motivating others,...
Education
Mesa Community College 2010 — 2013
The Perry Group, LLC April 1996 - Present
Five9 2015 - 2015
Project Management Institute 2014 - 2015
Connextions 2013 - 2014
French American Business Council of Arizona (FABCAZ) January 2010 - May 2013
Dynamic Worldwide Training Consultants 2013 - 2013
Club Med January 2010 - April 2012
The University of Arizona 2006 - 2011
CCNG 2004 - 2010
Express Scripts, Inc. January 2007 - September 2007
Skills
Quality Assurance, Strategic Planning, Business Development, Training, Project Management, Customer Experience, Contact Centers, Assesment, Performance Improvement, Sales Operations, Superior Client Service, Customer Retention, Process Improvement, Leadership, Change Management, Customer Service, Vendor Management, Telemarketing, Sales, Management, Program Management, Strategy, Account Management, Recruiting, Team Leadership, Sales Management, Coaching, Outsourcing, Management Consulting, Customer Satisfaction, Lead Generation, Human Resources, Employee Training, Consulting, CRM, Cross-functional Team..., Networking, Performance Management, E-commerce, Operations Management, Team Building, Executive Management, Team Management, Business Process...
Education
New York University - Leonard N. Stern School of Business 1976 — 1978
New York University 1970 — 1974
Bachelor of Arts (B.A.) cum laude
Ravago August 2013 - Present
PrimePay June 2007 - July 2013
Digital Risk 2010 - 2011
Connextions April 2005 - June 2007
Innovative Technology Inc April 2000 - April 2003
Skills
Payroll Processing, Health Insurance, Data Entry, Outlook, Payroll, Employee Benefits, Microsoft Excel, Communication, Account Management, Time Management, Sales, Customer Service
Education
Pasco-Hernando Community College 2003 — 2005
Certificate
Edison Nation May 2015 - Present
United Healthcare September 2011 - December 2014
Connextions February 2013 - July 2013
Connextions December 2012 - February 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Outlook, Spreadsheets, Pivot Tables, QuickBooks, General Ledger, Financial Statements, Financial Reporting, Financial Analysis, Bank Reconciliation, Invoicing, 10 Key, Journal Entries, Handle Multiple..., Close Attention to..., Versatility, Interpersonal..., Cash Handling Experience, 65 wpm Typing, Organization Skills, Team Leadership, Customer Service, Training, Administrative..., Sales, Insurance, Call Centers, Employee Benefits, Medicare, Coaching, Health Insurance
Education
Kaplan University-Davenport Campus 2012 — 2013
Master's Degree, Accounting, 3.1
Johnson C. Smith University - JCSU 2009 — 2011
Bachelor of Science, Accounting
Louisburg College 2007 — 2009
Associate in Business, Accounting
Private Client January 2014 - Present
Private Family November 2014 - March 2015
Mary Kay Independent Consultant August 2012 - March 2015
Alpine Access August 2013 - May 2014
Convergys October 2010 - March 2012
All Cleaned Up Residential Cleaning Service May 2010 - October 2010
Sprint Nextel March 2008 - May 2010
Connextions August 2007 - March 2008
LEE ZACHARY’S PIZZA August 2004 - May 2005
WATERBURY SERVICE CENTER August 2003 - May 2005
Skills
Time Management, Customer Satisfaction, Customer Service, Leadership, Invoicing, Microsoft Excel, Event Planning, Sales Management, Management, Training, Filing, Team Leadership, Marketing, Public Speaking, Research, Microsoft Office, Organization Skills, Internet Services, Problem Solving, Client Issue Resolution
Education
King's College 2005 — 2006
Associate of Arts and Sciences (AAS), Office Administration
Jay M. Robinson High School 2001 — 2003
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Connextions June 2013 - Present
USAirways Inc December 1999 - December 2012
GE Capital March 1995 - September 1998
Skills
Performance Management, Employee Relations, Employee Engagement, Call Centers, Recruiting, Coaching, Leadership Development, Onboarding, Human Resources, Talent Management, Employee Training, Talent Acquisition, Organizational..., Training Delivery, Team Building
Education
Johnson C. Smith University - JCSU 1984 — 1987
Associated Merchandising Services July 2013 - Present
WorkSmart Merchandising June 2013 - Present
Connextions August 2012 - April 2013
Advantage Sales & Marketing December 2011 - May 2012
CROSSMARK April 2010 - October 2011
Skills
Time Management, Retail, Training, Merchandising, Sales, Integrated Marketing, Customer Service, Visual Merchandising, Data Entry, Coaching
Education
Sullivan University 2010 — 2012
Pharmacy Technician
Jefferson Community College 2007 — 2009
Business
Walmart July 2014 - Present
The Flag Lady U.S.A. August 1988 - Present
Fred Hunter Funeral Homes January 2013 - June 2013
The Home Depot February 2011 - July 2012
Connextions February 2011 - December 2011
Marriott Vacation Club International April 2006 - September 2008
Footprints a/k/a S&H Shoes October 1998 - January 2004
Brand Name T's and Flags of the World August 1988 - September 2001
Skills
typing 68 wpm, Customer Service, Retail, Event Planning, Sales, Payroll, Marketing, Outlook, Microsoft Office, Time Management, PowerPoint, Microsoft Excel, Teamwork, Process Scheduler, Trade Shows, Sales Operations, Sales Management, Account Management, Strategic Planning, Social Networking, Management, Advertising
Education
University of Florida 1986 — 1986
Trust Dept., Banking, Florida Trust School
Miami Dade College 1971 — 1973
Associate in Science, Business Admin. and Sec. Sci.
Miami Norland Sr. High 1969 — 1971
Associate of Arts and Sciences (AAS), Administrative Assistant and Secretarial Science, General
Connextions August 2013 - September 2014
Aegis Corps, Inc. October 2011 - June 2013
MCS Group June 2006 - November 2011
Education
Kansas State University 1997 — 1999
Associate's degree, Business, Management, Marketing, and Related Support Services
Aon Hewitt April 2014 - Present
Connextions August 2010 - April 2014
Randox October 2009 - April 2010
Skills
Microsoft Office, Operations Management, Customer Service, Call Centers, Change Management, Strategic Planning, Outlook, Data Entry, Team Building, Teaching, Microsoft Excel, Leadership, Software Documentation, Public Speaking, Training, Recruiting, Microsoft Word, Team Leadership, PowerPoint, Troubleshooting, Coaching, Account Management, Customer Satisfaction, Project Management, Management, Social Media, Sales, Data Analysis, Research, Project Planning, Social Networking, Leadership Development, Process Improvement, Budgets, Quality Management
Education
University of North Carolina at Charlotte 2007 — 2009
Master of Science, Biology
Norfolk State University 2004 — 2006
Biology
Connextions July 2013 - Present
Connextions February 2013 - July 2013
Connextions October 2012 - December 2012
OPPENHEIMERFUNDS, As an Ultimate Staffing Ambassador May 2012 - July 2012
Invesco US February 2009 - August 2009
Invesco US April 2005 - January 2009
Prudential Financial (which aquired American Skandia) March 2003 - December 2004
Janus Capital Group December 1999 - October 2002
Skills
Series 7, Series 6, Series 63, Customer Service, Mutual Funds, Variable Annuities, Business Correspondence, Teaching, Colorado Accident and...
Education
University of Denver
Took graduate classes., Comparative Politics
Ohio University
M.A., International Affairs
University of Nairobi
B.Ed., Education and Linguistics/Literature
Moog Louisville Warehouse June 2014 - Present
Berkeley Eye Center August 2013 - Present
Meador Staffing Services May 2013 - Present
Service Net February 2011 - November 2012
Connextions January 2009 - November 2010
Skills
German, French, Typing, Audio Typing, Customer Service, Data Entry, Apple OS, Windows Server, Windows 7, Windows Vista, Quickbooks, Microsoft Office, Accounts Receivable
Education
University of Houston-Downtown 2014 — 2016
Bachelor of Business Administration (B.B.A.), International Business
San Jacinto College 2013 — 2014
Associate of Arts (A.A.), Modern Lanuages
Ivy Tech Community College 2012 — 2013
Foreign Languages and Literatures, General
Floyd Central High School 2004 — 2007
Core 40, Foreign Languages and Literatures, General
Catamaran August 2014 - Present
Hotelbeds October 2013 - Present
Hotelbeds October 2013 - Present
Connextions September 2011 - Present
IMS Interactive Marketing System March 2009 - Present
Otis Elevator Company May 2013 - September 2013
Liberty Mutual Insurance April 1998 - March 2007
Liberty Mutual Insurance January 1998 - January 2007
Skills
Positive Team Player, Fast Learner, Communication Skills, Multi Tasking, Organization &..., Highly detail oriented, Analytical Skills
Education
De Jesus
High school diploma
Middlesex County College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Transamerica July 2015 - Present
Connextions July 2013 - July 2015
APAC Customer Services November 2009 - July 2013
Excell Group October 1996 - September 2011
Pan Am Brands February 1981 - March 1996
Skills
Medicaid, Medicare, Insurance, Managed Care, Health Insurance, Medicare Part D, Provider Relations, HMO, Network Development, HIPAA
Education
Florida Department of Financial Services 2003 — 2004
State Certified, Life-Health-Annuity, Professional License
Nova Southeastern University 1991 — 1994
Bachelor of Business Administration (BBA), Business Administration and Management, General
Florida Eastern State College 1973 — 1975
Associate of Science (AS), Business Administration and Management, General
American Airlines May 2015 - Present
AmerisourceBergen March 2014 - May 2015
Amazon September 2013 - March 2014
AT&T Mobility April 2013 - August 2013
Fulcrum Consulting Inc September 2012 - March 2013
Connextions July 2012 - September 2012
United States Postal Service January 2009 - July 2012
U.S. Postal Service September 2005 - January 2009
U.S. Postal Service March 1990 - May 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Mathematics, Direct Sales, Sales Process, Analytics, Account Management, Financial Accounting, Adobe Acrobat, American History, Financial Analysis, Analysis, Bookkeeping, Employee Benefits, Benefits Administration, Cost Benefit, Business Process..., Business Analysis, Cash Management, Customer Satisfaction, Customer Service, Data Analysis, Database Administration, Direct Marketing, Early Childhood..., Facebook, Financial Reporting, Managerial Finance, Forecasting, Government, Human Resources, New Hire Orientations, Key Performance..., LAN-WAN, Cross-functional Team..., Network Administration, Outlook, Accounts Payable, Performance Management, Pivot Tables, PowerPoint, Root Cause Analysis, Sales, Teaching, Software Documentation, Budgets, Call Centers
Education
Strayer University (VA) 2004 — 2007
MBA, Business Administration
Midwestern State University 1973 — 1984
BBA, Business Administration
The University of Texas at Austin 1972 — 1973
Course Work Only, No Degree, BBA
Connextions July 2013 - Present
Skills
Biblical Teaching
Education
Liberty University
HisStuff.biz December 2012 - Present
Connextions March 2009 - December 2012
Best Buy August 2007 - November 2008
Public Storage July 2005 - December 2007
JAARS, Inc. June 2004 - May 2005
GE Energy: Industrial Systems January 1998 - August 2002
Independant Consultant September 1995 - January 1998
Trecom Business Systems March 1994 - October 1995
Corporate Facilities, Inc November 1987 - September 1995
Interior Elements, Inc. April 1993 - February 1994
Skills
Technical Support, Green Belt, Troubleshooting, Retail, Operating Systems, End User Training, Call Center, Work At Home, Help Desk Support, VoIP, Customer Service, Internet, Telephony, Storage, Preventive Maintenance, Project Management, CRM, Independent Contractors, CAFM, Teamwork, Web Services, Analytics, Database Administration, Computer Repair, Instructor-led Training, Technical Specialists, Technical Recruiting, Systems Furniture, Expert Systems, Biblical Studies, Social Networking, PBX, Terminal Emulation, ILX, Lotus Notes, OS/2, Remote Desktop, Voice Mail, Lotus Organizer, Fiber Optic Networks, Call Accounting, Nextel Direct Connect, ERP, Trading, Technical Writing, Microsoft Operating..., Six Sigma, Point of Contact, AutoCAD, Novell Netware
Education
Rutgers University – Camden 2002 — 2003
MALS, Liberal Studies
Rutgers, The State University of New Jersey-Camden 1983 — 1989
BA, Computer Science
Monterey Peninsula College 1977 — 1982
AA, Liberal Arts
Cherry Hill East High School 1973 — 1977
Diploma, General
DialAmerica August 2015 - Present
Smart Office Solutions June 2014 - June 2015
Connextions June 2011 - August 2014
Quill May 2008 - April 2011
Connextions February 2006 - May 2008
ACCENT Marketing February 2000 - May 2006
Skills
Sales, Business Development, Leadership, New Business Development, B2B Marketing Strategy, Sales Management, Sales Presentations, Marketing, International Sales, Business Analysis, Marketing Strategy, Strategic Thinking, Business Strategy, Negotiation, Strategic Planning, Analytics, Commercial Refrigeration, Social Medial Marketing, Consultative Sales..., Customer Service, Management, Team Building
Education
Maryville College
Bachelor of Business Administration (BBA)
Werner Enterprises August 2014 - Present
Nushuz and MJ Enterprises January 2004 - Present
Dollar Bank August 2012 - August 2014
Connextions July 2005 - February 2010
Highmark Blue Cross Blue Shield January 2003 - May 2004
Skills
Customer Service, Training, Team Building, Microsoft Excel, Financial Services, Leadership, Process Improvement, Vendor Management, Call Centers, Healthcare, Management, Operations Management, Sales
Education
WCCC 2013 — 2015
Bachelor's degree, Finance, General
Norfolk State University 1995 — 1997
N/A, Business Management
HealthPort Technologies March 2015 - Present
Aerocare Holdings Inc. April 2014 - Present
Highwinds January 2002 - Present
Sentinel Trust Company, LBA January 2013 - January 2015
UnitedHealth Group December 2012 - April 2014
Optum August 2011 - April 2014
Connextions July 2006 - April 2014
Rotech Healthcare February 1993 - July 2006
bCandid 1997 - 2000
IBM 1982 - 1993
Skills
Healthcare Information..., HIPAA, Healthcare, Start-ups, SaaS, Business Intelligence, Program Management, Process Improvement, Strategic Planning, Business Analysis, Executive Management, Vendor Management, Cross-functional Team..., Project Management, EMR, Outsourcing, Team Building, Strategy, Leadership, Cloud Computing, CRM, Downhill Skiing, Entrepreneurship, Management, Integration, IT Management, Enterprise Software, Product Management, IT Strategy, SDLC, Consulting, Release of Information
Education
Massachusetts Institute of Technology - Sloan School of Management 1987 — 1988
Information Systems
Rollins College - Crummer Graduate School of Business 1983 — 1985
MBA, Finance
University of Michigan 1978 — 1981
AB, Economics
Kaplan University May 2013 - Present
Kaplan University February 2010 - May 2013
Connextions June 2008 - February 2010
Wells Fargo August 1997 - October 2007
Skills
10 Key, Microsoft Office, Lotus Notes, Customer Service, Outlook, Call Center, Microsoft Excel, PowerPoint, Microsoft Word, Data Entry, Access, Software Documentation, Customer Satisfaction, Visio, Troubleshooting, Training, Windows, Windows 7, Call Centers, Hiring, Process Scheduler, Human Resources, Administration
Education
Kaplan University-Davenport Campus 2010 — 2011
Master of Business Administration (M.B.A.), Human Resources Management and Services, 3.75
University of South 1999 — 2006
Bachelor of Science (B.S.), Business Administration and Management, General, 3.0
University of South Florida 1999 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Connextions August 2011 - December 2011
North Carolina A&T State University August 2009 - December 2009
Skills
Customer Service, E-Learning, Front-end, Higher Education, Internet, Keyword Research, Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Organization, Office Management, PowerPoint, Problem Solving, Tourism
Education
Empire Beauty School - West Greensboro 2013 — 2014
License, Cosmetology, 3.89
North Carolina Agricultural and Technical State University 2004 — 2009
Bachelor's degree, Marketing
GolfNow April 2015 - Present
Optum Consumer Sales and Services May 2013 - April 2015
Partners Federal Credit Union - Disney June 2012 - May 2013
Connextions March 2010 - June 2012
Connextions March 2010 - June 2012
AVL August 2008 - December 2008
General Motors April 2006 - April 2008
Lear Corporation January 2001 - January 2006
Skills
Quality Assurance, SQL, XML, Requirements Gathering, Visual Studio, Scrum, Databases, Microsoft SQL Server, Cross-functional Team..., Agile Methodologies, Process Improvement, TFS, Management, Web Services, Root Cause Analysis, HTML, MySQL, Software Documentation, JavaScript, GD&T, Symitar, Repgens, Automated Software..., Selenium, SOAP, Java, Mobile Applications, Test Cases, Web Applications, Test Planning, DVP&R, NVH, Data Migration, Rally, Testing, Business Analysis, Integration
Education
Kettering University 2001 — 2006
BSME, Mechanical Engineering
The Coca-Cola Company April 2015 - Present
Couche-Tard/ Circle K June 2013 - April 2015
GameStop October 2007 - June 2013
Connextions July 2007 - November 2008
Target January 2006 - July 2007
Skills
coach one-on-one and..., Identify and grow talent, Team Leadership, Motivation, Conflict Management, Store Management, Loss Prevention, Visual Merchandising, Shrinkage, Inventory Control, Store Operations, Driving Results, Planograms, Training, Retail, Customer Satisfaction, Customer Experience, Management, Hiring, Customer Service
Education
NASCAR Technical Institute 2006 — 2007
Techinical, Automotive Engineering
St Paul High School 2001 — 2005
General Studies
Connextions December 2012 - Present
AMC Networks June 2012 - August 2012
North Carolina A&T State University Office of University Outreach October 2011 - May 2012
AMC Networks June 2011 - March 2012
North Carolina A&T State University Center of Academic Excellence January 2009 - May 2011
Skills
Photoshop, Illustrator, HTML, CSS, InDesign, Dreamweaver, Microsoft Office, Microsoft Word, PowerPoint, Drawing, Revit, 3D Studio Max, Flash
Education
North Carolina A&T State University 2006 — 2012
Computer Science
North Carolina Agricultural and Technical State University 2006 — 2012
Graphic Communications
Community Health in Southern Indiana and Kentucky December 2011 - Present
Connextions August 2011 - December 2011
Ivy Tech Community College August 2009 - December 2011
United Metro Media August 2005 - October 2009
DolGen Corporation September 2003 - May 2005
RTM Restaurant Group September 2003 - May 2005
The Kroger Company April 1981 - November 1999
Skills
Healthcare, Customer Service, Management, Recruiting, Account Management, Sales Management, Leadership, Public Speaking, Hiring, Budgets, Team Building, New Business Development, Training, Marketing, Advertising, Marketing Strategy, Sales, Employee Relations, Policy, Team Leadership, Inventory Management, Business Development, Time Management, Selling
Education
Western Governors University, Indiana 2012 — 2014
Bachelor of Science, Registered Nursing/Registered Nurse
Ivy Tech Community College 2009 — 2011
Associates of Science in Nursing, Nursing
Colonial Life January 2013 - Present
Connextions 2011 - 2012
Connextions July 2011 - December 2011
Skills
Insurance, Health Insurance, Disability Insurance, Life Insurance, Brokers, Term Life Insurance, Property & Casualty..., Employee Benefits, Underwriting, Commercial Insurance, Fixed Annuities, General Insurance
Education
Jefferson Community College 2006 — 2009
Associate of Science (AS), Economics
Jefferson Community College
Associate of Science (AS), Econimics
Connextions October 2013 - Present
Connextions August 2013 - Present
Connextions July 2013 - Present
Rescare May 2011 - April 2013
Montreat College July 2008 - April 2010
Turning Point Services, Inc. May 2006 - August 2008
Skills
Coaching, Community Outreach, Customer Service, Leadership, Leadership Development, Management, Marketing Strategy, Microsoft Office, Nonprofits, Program Development, Public Speaking, Resume Writing, Teaching, Training, Recruiting, Staff Development, Team Building
Education
Montreat College 2009 — 2011
Master of Science (M.S.), Management and Leadership
Montreat College 2005 — 2007
Bachelor of Science (B.S.), Management
Connextions May 2013 - Present
Connextions August 2014 - Present
Self-Employed January 2011 - Present
Club Z Tutoring Services October 2012 - May 2013
Skills
Systems Engineering, Matlab, Fortran, Solidworks, Engineering, Simulations, Labview, Programming, Technical Writing, PowerPoint, Microsoft Office, Microsoft Excel, Research, Customer Service, Microsoft Word
Education
North Carolina State University 2011 — 2011
Master of Science, Aerospace Engineering, Incomplete (withdrew)
North Carolina State University 2002 — 2010
Bachelor of Science, Aerospace Engineering, Complete
North Carolina State University 2002 — 2010
Bachelor of Arts, Psychology, Complete
GM Financial- Huntersville, NC June 2013 - January 2015
Connextions August 2012 - June 2013
Amerigroup Corporation 2009 - 2012
Skills
HIPAA, CPT, Medicaid Managed Care, Customer Service, Typing, Fax, Copying, Data Entry, EMR Training, EHR, Accurint, Non-clinical, EOB, EOP, TPP, Medicare Advantage, Prior Authorization, Management, Microsoft Excel, Microsoft Word, Kph, Outlook, Access, Collections, AS400 system, ePro Certified, Negotiation, Probing, Call Flow Design, Repossessions, Avaya, Credentialing, Medical Coding
Education
Morris College 2004 — 2005
N/A
Nordic Consulting Partners, Inc. July 2015 - Present
Partners HealthCare July 2015 - Present
Care New England March 2014 - October 2014
WellStar Health System September 2012 - February 2014
Novant Medical Group November 2010 - September 2012
Connextions August 2009 - October 2009
Wolf Village Apartments May 2008 - May 2009
Skills
Healthcare IT, Cloverleaf, TCL, Ambulatory, EMR, Healthcare, Epic, HL7, Clinical, EHR, Practice Management, ADT & Registration, Medical Transcription, Document Scanning, Data Conversion, Bridges, Interfaces, Java, C, Assembly, Healthcare Information..., Epic Systems, ADT, GoLive, Informatics, Health Information..., Software Implementation, Troubleshooting, Meditech, Cerner, Testing, Healthcare Consulting, Software Documentation, Documentations, Clinical Research, Documentation
Education
North Carolina State University 2005 — 2009
Bachelor of Science, Computer Engineering
Belk May 2013 - Present
Connextions August 2011 - May 2012
Time Warner Cable January 2011 - August 2011
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Employee Relations, Recruiting, Human Resources, Microsoft Office, Management, Training
Education
Saint Augustine’s University 1998 — 2003
Bachelor of Arts (BA), Communication and Media Studies
Marymount University 1997 — 1998
Chili's May 2012 - Present
Connextions, Inc April 2010 - February 2012
Connextions August 2010 - April 2011
Connextions August 2008 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Call Center, Training, Quality Assurance, Call Centers, Troubleshooting, Leadership, Interviews, Management
Education
Keller Graduate School of Management of DeVry University 2010 — 2013
Master of Business Administration (MBA), Human Resources Management and Services
Strayer University-North Carolina 2006 — 2010
Bachelor of Arts (BA), Human Resources Management/Personnel Administration, General
Bennett Photography January 2013 - Present
Connextions 2013 - Present
Crittenton Academy High School January 2009 - December 2009
Skills
Fitness, Sports, Telephone Skills, Event Planning, Portrait Photography, Weddings, Management, Customer Service, Customer Satisfaction, Healthcare, Social Networking, Time Management, Training, Event Management
Education
Mesa Community College 2012 — 2013
Associate of Arts (AA), Exercise and Wellness
Phoenix College
Aon Hewitt HRO Benefits Delivery Group 2015 - Present
Aon Hewitt Aon Retiree Health Exchange 2014 - Present
UnitedHealth Group Optum Care Plus 2013 - 2014
Connextions 2010 - 2013
Senior Guide Post, LLC 2009 - 2011
Humana 2007 - 2009
Paul Villegas - Consultant 2006 - 2007
North Shore Tax Advisory Group, LLC 2003 - 2006
MassMutual Financial Group 2001 - 2003
Concord EFS (formerly Cash Station, Inc.) 1999 - 2001
Skills
Project Management, Change Management, Operations Management, Training & Development, Cross-functional Team..., Sales Management, Account Management, Management Consulting, Health Insurance, Medicare, Human Resources, Recruiting, Public Speaking, Business Performance..., Team Building, Open Networker, Performance Management, Call Centers, Program Management, Leadership, Training, Marketing, Sales Operations, Management, Access, Vendor Management, Customer Service, Team Leadership, Coaching, Customer Satisfaction, Business Analysis, Data Analysis, Process Improvement, Analysis, Time Management, Sales, Budgets, Strategic Planning, Software Documentation, Insurance, Business Strategy, SharePoint, Visio, CRM, Forecasting, Product Management, Employee Benefits, Project Planning, Quality Assurance, Networking
Education
University of Wisconsin-Milwaukee
Bachelor of Business Administration (BBA), Business Administration
University of Maryland, University College - Asia
Bachelor of Arts (BA), Undergraduate
Total Systems Education, LTD
PMP, Project Management, Business Analysis
Landmark Education
Training & Development Courses
Match Converge (Formerly Convergence Marketing) January 2015 - Present
Connextions May 2013 - August 2014
InfoSource September 2008 - July 2011
Stag Parkway 2007 - 2008
OAG 1998 - 2005
Skills
Office Management, Team Leadership, Microsoft Office, Sales Management, Consultative Selling, Customer Relations, New Business Development, Negotiation, Team Building, Customer Service, PowerPoint, Word, Excel, Problem Solving, Performance Management, Account Management, Coaching, Mentoring, Cold Calling, Forecasting, Competitive Analysis, Sales, Operations Management, Budgets, Leadership, Management, Sales Operations, Contract Negotiation, Microsoft Word, Business Planning, B2B, Microsoft Excel, Sales Process, Customer Satisfaction, Strategic Planning, Customer Retention, Selling, Call Centers, Inventory Management, Market Research, Direct Sales, Business Strategy, Lead Generation, Training, Business Development, Salesforce.com, Pricing, Social Networking, Online Marketing, Marketing Strategy
Education
Oakton Community College 1978 — 1981
Miller Heiman
OmniTicket Network December 2011 - Present
CHEP June 2008 - December 2011
Connextions April 2007 - June 2008
Osceola County School System January 2004 - May 2006
Education
Nova Southeastern University 2000 — 2004
Master of Science, Curriculum, Instruction and Technology
Nova Southeastern University 2001 — 2002
BS, Elementary Education
Valencia Community College 1999 — 2001
AA, Elementary Education
Heinrich Lantz Schule 1978 — 1980
AS, Chemistry
Connextions 2012 - Present
UnitedHealth Group 2012 - Present
onTargetjobs June 2010 - February 2012
University of Denver September 2008 - July 2011
The Warranty Group August 2009 - December 2009
IBM May 2008 - July 2008
Skills
Visio, SQL, RedHat, Microsoft SQL Server, Troubleshooting, Windows Server, Unix, JBoss Application Server, Linux, Time Management, SDLC
Education
University of Denver 2008 — 2010
Masters, Information And Communication Technology
Jawaharlal Nehru Technological University 2003 — 2007
Bachelors, Electronics And Communication
Omniticket Network srl - part of Best Union Group S.p.A. December 2011 - Present
OmniTicket Network November 2011 - Present
CHEP July 2008 - July 2011
Connextions April 2007 - June 2008
Skills
Help Desk Support, Windows XP, Troubleshooting
Education
Nova Southeastern University 2000 — 2004
Master of Science (MS), Educational Assessment, Curriculum, Technology
Rise, Inc. August 2013 - Present
Connextions 2012 - 2013
Health & Human Performance Office September 2009 - August 2012
Skills
Microsoft Excel, Healthcare, Medical Terminology, HIPAA, Customer Service, PowerPoint, Cpr Certified, Filing, Call Centers, Fax, Appointment Scheduling, Leadership, Phone Etiquette, Team Building, Microsoft Word, Telephone Skills, Critical Thinking, Clerical Skills
Education
University of Wisconsin-River Falls 2009 — 2012
Health & Human Performance, Occupational Therapy/Therapist
Normandale Community College 2006 — 2009
Associate of Science (A.S.), Rehabilitation Science
CHG Healthcare Services July 2013 - Present
Florida Virtual School August 2011 - May 2013
Modis June 2009 - July 2011
Rasmussen College January 2008 - July 2008
FDN Communications 2006 - 2007
Ocwen Financial Corporation, Orlando, Florida September 2004 - September 2005
Convergys Corp, Lake Mary, FL May 2003 - September 2004
Connextions 2002 - 2003
Skills
Applicant Tracking..., Internet Recruiting, Sourcing, Screening, Technical Recruiting, Onboarding, Recruiting, Employee Relations, Talent Acquisition, College Recruiting, Human Resources, Interviews, Training, Resume Writing, CRM, Hiring, New Hire Orientations, Contract Recruitment, Leadership, Management, Strategy, Career Counseling, Temporary Placement, Employee Benefits, PeopleSoft, HR Policies, Benefits Negotiation, Temporary Staffing, SDLC, Deferred Compensation, Cold Calling, Policy, Time Management, Job Fairs, Employee Training, Staffing Services, Benefits Administration, Organizational..., Networking
Education
Palm Beach Atlantic University
Psychology
AAA of Texas April 2015 - Present
State Farm Insurance June 2014 - April 2015
Connextions September 2013 - May 2014
Connextions October 2012 - April 2013
TD Auto Finance October 2011 - September 2012
Advantage XPO October 2011 - June 2012
Arvato Digital Services March 2010 - April 2011
Skills
Bilingual, Escalation Resolution, Customer Service, Office Administration, Clerical Skills, Medical Billing, Medical Coding, Call Center, Telephone Skills, Microsoft Word, Customer Service..., Call Centers, Microsoft Excel, Teamwork, Data Entry, Retail, Sales, PowerPoint, Microsoft Office, Training, Outlook, Customer Satisfaction, Payroll, Employee Training, Team Leadership, Interviews, General Lines..., Customer Retention, Consultative Selling..., Medicare Advantage, Medicare Part D, Process Improvement
Education
Kaplan College-Dallas 2014 — 2014
Insurance License, Property and Casualty; General Lines and Health, B
Weber State University 2001 — 2003
Associate of Arts (A.A.), Health Information/Medical Records Technology/Technician
Laredo Community College 1999 — 2001
1 Year Certificate, Medical Office Assistant/Specialist, A
Laredo Community College 1988 — 1993
Associate of Arts (A.A.), Accounting
24 Hour Labor July 2007 - Present
American Red Cross January 2008 - December 2011
QTS Payroll January 2009 - June 2010
Connextions July 2008 - December 2008
John McCain 2008 December 2007 - November 2008
The Payroll Company September 2007 - July 2008
Sears Home Improvement Products September 2002 - February 2007
Skills
Microsoft Excel, Fundraising, Public Speaking, Event Planning, Microsoft Office, Logistics, Financial Analysis, Transportation, New Business Development
Education
Northern Arizona University-The W. A. Franke College of Business 2004 — 2006
B.S.B.A., Finance & Marketing
Coconino community College 2002 — 2004
A.Bus, Business
Self Employed November 2008 - Present
infotechchoice.com March 2013 - June 2013
Refresh Computers November 2011 - March 2013
Connextions February 2010 - June 2011
TruGreen LandCare August 2008 - November 2008
Starbucks Coffee Company February 2007 - May 2008
Affordable Insurance Superstore 2008 - 2008
Barnie's Coffee and Tea April 2006 - May 2007
Food Etc. Inc February 2005 - January 2006
Rent-A-Center March 1998 - February 2005
Skills
Technical Support, Customer Service, Windows 7, Training, Troubleshooting, Merchandising, Active Directory, Printers, Network Administration, Wireless Networking, Computer Network..., Hardware Installation, Hardware, Computer Hardware, Hardware Support, Network Hardware, Hardware Diagnostics, Software Installation, Process Improvement, Process Management, Linux Desktop, Windows Server, Server Administration, Linux Server, Management, Account Management, Operations Management, Accounting, Bookkeeping, Computer Repair, A+ Certified, Help Desk Support, XP, Laptops, manage, Leadership, System Configuration, Networking, Call Centers, Software Documentation, Windows XP Pro, Windows Vista, Operating Systems, DHCP, Time Management, Servers, Microsoft Exchange, System Administration, DNS, Windows
Education
Keiser University-Ft Lauderdale 2013 — 2015
Information Technology
University of Phoenix 2011 — 2014
Bachelor of Science (BS), Small Business Administration/Management, 2.78
New Horizons Computer Learning Centers 2009 — 2010
Certification, CompTIA A+, Net + and Microsoft MCP
Palm Beach Community College 1999 — 1999
Photography
Novant Health May 2014 - Present
Novant Health January 2012 - May 2014
Connextions August 2011 - January 2012
IBM September 2006 - August 2009
IBM August 2006 - August 2009
IBM September 2003 - August 2006
IBM April 2000 - August 2006
IBM Global Services January 2000 - January 2006
Skills
Lotus Notes, Active Directory, Microsoft Exchange, Process Improvement, Operating Systems, Visio, Troubleshooting, Computer Hardware, Business Analysis, Windows, XP, Database Administration, SDLC, Hardware, Windows 7, Help Desk Support, SharePoint, Technical Support, Mainframe, Windows Server, VPN, Oracle, Software Documentation, Unix, PeopleSoft, Networking, Disaster Recovery, Vendor Management, DNS, Integration, Access, Software Installation, VMware, System Administration, IT Operations, ITIL, Customer Satisfaction, Data Center, Servers, Information Technology, TCP/IP, IT Service Management, Citrix, Windows XP, System Deployment, IT Management, Quality Assurance, Network Security, Network Administration, Customer Service
Education
David Lipscomb University 1996 — 1999
BS, Computer Information Systems
AITHR March 2014 - Present
Self Employed January 2010 - Present
Randstad Staffing December 2013 - February 2014
Connextions September 2012 - October 2013
A to Z Tutoring December 2011 - March 2012
Mountain States Imaging, LLC. October 2010 - November 2011
Club Z Tutoring November 2009 - April 2010
Tutor Train November 2009 - March 2010
Merchants Mortgate & Trust Co. August 2006 - March 2009
Mosaic Sales solutions March 2004 - September 2006
Skills
Organization, Detail, Writing, Customer Service, Editing, Microsoft Office, Word, Inventory Management, Creative Writing, Leadership, Microsoft Word, Training, Technical Writing, Social Media Marketing, PowerPoint, Books, Event Planning, Publishing, Proofreading, Microsoft Excel, Teaching, Public Speaking, Data Entry, Research, Copy Editing, Outlook, Photoshop, Marketing, Publications, Poetry, Blogging, Published Author, Press Releases, Facebook, Social Networking, Journalism, Web Content, Feature Articles
Education
Metropolitan State 1999 — 2001
BA, English / Writing
University of Colorado Denver 1988 — 1989
None, General
Lewis-Clark State College 1975 — 1979
None, English, Drama, Music
Orange County Government 2012 - Present
Orange County Public Schools July 2010 - July 2011
U.S. Census Bureau -- Census Coverage Management April 2010 - June 2010
Orange County Fire Authority (Training Division) May 2009 - June 2009
The Perfect Wedding Guide February 2008 - November 2008
Connextions December 2006 - February 2008
FedEx Ground July 2003 - August 2004
Skills
Training, Program Management, Leadership Development, Research, Community Outreach, Management, Public Speaking, Social Media, Government, Strategic Planning, Staff Development, Teaching, Human Resources, Event Planning, Public Relations
Education
Nova Southeastern University 2011 — 2013
Master's degree, Public Administration
Nova Southeastern University 2008 — 2010
Bachelor of Science, Business Administration
University of Central Florida
ConnectedHealth March 2013 - Present
Growthink February 2011 - Present
Lucirix, Inc. January 2011 - August 2012
Connextions May 2011 - October 2011
DecisionStep, Inc. 2008 - February 2011
WebMD 2006 - 2008
Subimo May 2004 - December 2006
Pictage, Inc. 2000 - 2004
TriVida 1999 - 2000
Sysix 1998 - 1999
Skills
Entrepreneurship, Team Building, Healthcare, Business Strategy, Marketing, Business Development, Product Management, Online Advertising, Strategy, Social Media, Technological Innovation, Engagement, Social Innovation, Leadership, Product Development, Start-ups, Marketing Strategy, Selling, Strategic Planning, E-commerce, Competitive Analysis, Sales, Product Marketing, Management, Marketing Communications, Mergers & Acquisitions
Education
Northwestern University - Kellogg School of Management 1996 — 1998
MBA
University of Michigan 1986 — 1990
BA
Executive Administrative Assistance January 2015 - Present
Primerica 2012 - Present
Tele-Performance July 2014 - December 2014
Connextions August 2013 - December 2013
Alzheimer’s Association January 2006 - November 2012
Alzheimer's Association 2004 - 2012
Alzheimer’s Association May 2004 - January 2006
Environmental Systems Products October 2001 - September 2003
Environmental Systems Products Holdings Inc January 1999 - January 2003
Environmental Systems Products January 1998 - January 2001
Skills
Training, Nonprofits, Customer Service, Human Resources, Office Management, Payroll, Microsoft Office, Analysis, Board Relations, Front Office, Accounts Receivable, Cost Management, Recruiting, Non-profits, Sales, Time Management, Team Building, Management, Access, Outlook, Call Centers, Microsoft Word, Teamwork, Healthcare, Accounting, Microsoft Excel, Microsoft Publisher, Office Administration
Education
North Lake College 2012 — 2012
Business Administration and Management, General
Champion School Real Estate 2003 — 2004
Loan Processing & Underwriting
Springfield Technical Community College 1999 — 2001
Accounting
The Brown Mackie College 1980 — 1981
Diploma, Accounting Clerk
Axium Healthcare Pharmacy July 2015 - Present
Express Scripts July 2013 - July 2015
Kelly Services March 2013 - July 2013
Convergys November 2010 - March 2011
Afni 2011 - 2011
Connextions October 2009 - May 2010
ACCENT Marketing January 2009 - July 2009
Skills
Management, Customer Satisfaction, Team Management, Training, Leadership, Process Improvement, Team Leadership, Outsourcing, Customer Service, Customer Experience, Call Centers, Team Building, Invoicing, Insurance, Outlook, Data Entry, Troubleshooting, Software Documentation
Education
Lake Technical Center 2006 — 2006
Certification, Emergency Medical Technology/Technician (EMT Paramedic)
Lake-Sumter Community College 2005 — 2006
N/A, General Studies
Optum September 2014 - Present
Optum May 2013 - October 2014
Optum January 2013 - April 2013
Connextions July 2011 - December 2012
Papa John's International 2005 - 2006
Pizza Hut 2003 - 2004
Taco Bell 2000 - 2003
Skills
Customer Service, Medicare, HIPAA, Microsoft Excel, Health Insurance, Call Centers, Team Building, Microsoft Word, Troubleshooting, PowerPoint, Outlook, Data Entry, Training, Coaching, Windows, Insurance, Sales, Healthcare, Team Leadership, Leadership, Customer Satisfaction, Process Improvement
Education
Jefferson Community College 2008 — 2011
In progress, Business Administration and Management, General
Marable Memorial AME Zion Church October 2010 - Present
Cabarrus County Schools April 2009 - Present
Connextions April 2012 - December 2013
Charlotte Mecklenburg Schools August 2005 - April 2009
University Place Academy August 2003 - August 2005
Rowan Cabarrus Community College January 2000 - August 2003
Etienne Aigner November 1999 - February 2001
Skills
Microsoft Word, Customer Service, English, Windows, Research, Teaching, Public Speaking
Education
Hood Theological Seminary, Salisbury, North Carolina 2004 — 2011
Master of Divinity (M.Div.), Pastoral Studies/Counseling
University of North Carolina at Charlotte 2000 — 2001
Education coursework, no degree, Education, A
Norfolk State University 1996 — 1996
Computer Science coursework, no degree, B
Tennessee State University 1980 — 1981
Statistics and Public Administration, no degree, B
Johnson C. Smith University - JCSU 1972 — 1976
Bachelor of Science (B.S.), Business Administration, B
A.L. Brown
A.L. Brown
Pitney Bowes May 2013 - Present
Lash Group November 2012 - January 2013
Convergys March 2012 - June 2012
Connextions December 2011 - March 2012
US Census Bureau April 2010 - May 2010
Skills
Troubleshooting, Customer Service, Account Management, Technical Support, Windows 7, CSS, XP, HTML, Computer Hardware, Dreamweaver, Windows, Web Design, Active Directory, Call Center
Education
King's College 2006 — 2007
Associates, Graphic Design
Starwood Vacation Ownership April 2014 - Present
Penton 2013 - 2014
Ciber August 2012 - November 2013
Connextions April 2012 - June 2012
Universal American November 2011 - April 2012
The Walt Disney Company July 2011 - November 2011
Universal American Corporation April 2011 - July 2011
Voxeo June 2010 - March 2011
The Walt Disney Company June 2009 - June 2010
Florida Association of Realtors January 2007 - April 2009
Skills
SAN, NAS, VoIP, CCXML, iSCSI, IVR, Server Architecture, ITIL, Agile, Scrum, VMware, NetApp, Agile Methodologies, Multiple Project..., Program Management, Software Documentation, Enterprise Software, Integration, Business Process, MS Project, PMP, Microsoft Project, Leadership, Requirements Analysis, SDLC, Vendor Management, Management
Education
Project Management Institute 2008 — 2008
PMP, Project Management
International Institute for Learning 2008 — 2008
BACP, Business Analyst Certified Professional
ITIL V3 Foundation Certification 2010 — 2010
Certification, ITIL Process
Oracle University 2007 — 2007
Certificate, Oracle Database 10g: Introduction to SQL
Nichols College
BSET, Electronics Engineering Technology
Quinsigamond Community College
AS, Electonics Technology
Security Clearance 2010 — 2010
Time Warner Cable Business Class September 2012 - Present
Time Warner Cable Business Class May 2011 - September 2012
Connextions September 2010 - May 2011
Skills
Telecommunications, Customer Satisfaction, Customer Service, Call Center, Salesforce.com, VoIP, Call Centers, Direct Sales, Solution Selling, Networking, Sales Process, Telephony, Customer Experience, Customer Retention, Managed Services, Selling, Wireless, Account Management, Sales Operations, Cold Calling
Education
Johnson & Wales University-Charlotte 2005 — 2006
Culinary Arts/Chef Training
York Technical College
Connextions July 2013 - October 2014
SPEED FC July 2009 - June 2013
Dallas Semiconductor June 2007 - March 2009
Skills
Training, Management, Performance Management, Talent Acquisition, Leadership, Vendor Management, Interviews, Human Resources, Customer Service, Team Building
Education
Kaplan University 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
Remington College-Dallas Campus 2007 — 2009
Bachelor of Science (B.S.), Organizational Leadership
Corporate Synergies Group December 2010 - Present
Connextions September 2009 - November 2010
J. Rolfe Davis Insurance Co. 2005 - 2009
United Healthcare 2004 - 2005
United Healthcare 2003 - 2004
United Healthcare 2002 - 2003
HealthNet 1999 - 2001
Prudential Healthcare 1994 - 1999
Cigna Healthcare 1993 - 1994
Skills
Business Development, Strategy, Start-ups, Management, Strategic Planning, Leadership, Account Management, CRM, New Business Development, Product Management, Sales Operations, Insurance, Process Improvement, Marketing, Forecasting, Analytics, Enterprise Software, Executive Management, Sales, Customer Retention, Operations Management, Budgets, Pricing, Health Insurance, Healthcare, Managed Care, Selling, Employee Benefits, Medicare, Salesforce.com, Team Building, Underwriting, Strategic Partnerships, Disability Insurance, Training, Workers Compensation, Long-term Care, Brokers, Health Savings Accounts, Benefits Administration, Sales Management
Education
University of Pennsylvania - The Wharton School 2004 — 2005
Certificate, Leadership
Regis University 2002 — 2005
MBA, Management & Finance, Magna Cum Laude
Kean University 1995 — 1997
MPA, Health Services Administration, Magna Cum Laude
Kean University 1988 — 1992
BA, Physical Education - Adult Fitness
Kean University 1988 — 1992
Bachelor of Arts (B.A.), Health and Physical Education/Fitness
Genesis Health Insurance April 2013 - Present
Safe Family 2009 - Present
Legal Shield, Inc. March 2003 - Present
Booga Booga cabal 1990 - Present
Connextions July 2012 - December 2012
Abstract Systems, L.L.C. March 2011 - May 2012
Universal Protection Services December 2007 - November 2009
Wackenhut 1996 - 2001
Stanley Smilth Security June 1988 - August 1994
Skills
Strategic Planning, Marketing, Social Networking, Team Leadership, Public Speaking, Entrepreneurship, Customer Service, Microsoft Excel, Direct Sales, Small Business, Microsoft Office, Social Media Marketing, Social Media, Team Building, Recruiting, Training, Contract Negotiation, Coaching, Management, Negotiation, Event Planning, Leadership Development, Security, Sales, Selling, Leadership, Online Marketing, Insurance, Business Development, Marketing Strategy, New Business Development, Business Planning, Start-ups, Sales Management, Lead Generation
Education
Hard Knocks 1964 — 2012
BS, Life
Metropolitan State University of Denver 1982 — 1992
business, Criminal Justice
E-dreamz January 2012 - Present
Davis Regional Medical Center November 2007 - January 2012
Connextions September 2006 - November 2007
Skills
Web Design, Advertising, Dreamweaver, WordPress, Flash, Microsoft Office, Adobe Creative Suite
Education
University of North Carolina at Charlotte 2008 — 2011
Bachelor of Fine Arts, Graphic Design
Ohio University 2001 — 2004
Angelic Home Care, Inc February 2010 - Present
Connextions September 2009 - October 2009
ACN April 2008 - September 2008
Windstream Communications September 2007 - February 2008
CT Communications November 1997 - August 2007
Sprint April 1978 - November 1997
Skills
VoIP, Telecommunications, Team Building, Call Center, Strategic Planning, Wireless, Budgets, Vendor Management, Process Improvement, New Business Development, Telephony, Cross-functional Team..., Management, Strategy, Training, Healthcare, Product Management, Executive Management, T1, Team Leadership, Customer Experience, Coaching, Recruiting, Human Resources, Customer Satisfaction, Leadership, Marketing, Small Business
Education
UNC Charlotte 2006 — 2006
Process Management
Ohio University 1973 — 1975
Liberal Arts and Sciences/Liberal Studies
Lorain County Community College 1971 — 1973
Associates, General Studies
JVA Apparels March 2015 - Present
Aerotek October 2014 - February 2015
TZ Insurance Solutions August 2014 - September 2014
APAC Customer Services August 2013 - March 2014
Connextions September 2010 - October 2012
Primerica June 2011 - August 2011
AIL Insurance May 2010 - September 2010
Select Staffing November 2008 - January 2009
Skills
Data Entry, Insurance, Typing, Customer Relations, Compliance, Health Insurance, Life Insurance, Windows 7, Windows Vista, Windows XP Pro, Microsoft Office, Microsoft Word, Notary Public, Retail Sales, Retail Buying
Education
Rowan-Cabarrus Community College 2015 — 2017
Associate's degree, Business, Management, Marketing, and Retail
Penn Foster 2013 — 2014
Medical Insurance Specialist/Medical Biller
South Rowan High 2001 — 2004
Diploma
Westminster Towers April 2014 - Present
Convergys February 2014 - September 2014
Connextions April 2012 - February 2013
Prometric Testing Center August 2010 - August 2011
Skills
Customer Service, Filing, Fax, Lotus Notes, Administrative..., Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Telephone Skills, Teamwork, Time Management, Access, Training, Sales, Customer Satisfaction, Research, Event Planning, Team Leadership, Windows, Typing, Management, Office Administration, Inventory Management, Office Management, Administration, Spreadsheets, Phone Etiquette
Education
Strayer University 2011 — 2015
Bachelor's in Arts, Business Administration
King's College 2007 — 2008
Associate's degree, Administrative Assistant and Secretarial Science, General
Extend Health September 2013 - Present
Connextions July 2013 - August 2013
Profero Solutions Inc March 2011 - April 2011
UT Southwestern May 2010 - October 2010
Children's Medical Center August 2007 - May 2010
CSL Plasma Services December 2006 - August 2007
Dr. Joseph Tejan, Orthopedic Surgeon October 2006 - December 2006
Skills
EMR, Phlebotomy, Cpr Certified, Patient Education, CPOE, Microsoft Office, Laboratory Medicine, Medical Terminology, Epic Systems, Healthcare, Hospitals, Insurance, Pediatrics, HIPAA, Inpatient, Healthcare Management, Cerner, Medical Records, Vital Signs, Medical Billing, EHR, EKG, Healthcare Information..., Patient Safety, Physicians, Direct Patient Care, Nursing, Clinical Research
Education
Kaplan University 2007 — 2014
Bachelor, Criminal Justice
ATI Career Trainig Center 2006 — 2007
Certificate, Medical Assistant
The University of Texas at Dallas
AECOM January 2015 - Present
Corvus Janitorial July 2012 - October 2014
Harbortouch/United Bank Card May 2011 - July 2012
ACS Technologies June 2010 - May 2011
Bass Outlet October 2010 - April 2011
Applebees August 2006 - November 2009
Connextions October 2007 - July 2008
MEDIC October 2006 - January 2007
TeleTech June 2005 - March 2006
Skills
Customer Service, Microsoft Office, Sales, Account Management, Microsoft Word, Microsoft Excel, Social Media, Outlook, Marketing, New Business Development, Call Center, Sales Management, Access, Cold Calling, Public Speaking, Data Entry, Management, Customer Satisfaction, Troubleshooting, Time Management, Teamwork, Training, Social Networking, Inventory Management, Social Media Marketing, Project Planning, Retail, Advertising, Facebook, Windows, Marketing Strategy, CRM, Telephone Skills, Customer Retention, Spreadsheets, Phone Etiquette, Team Building, Team Leadership, Recruiting, Process Scheduler, Leadership, Coaching, Operations Management, Human Resources, PowerPoint, Administrative..., Event Planning, Event Management, Lead Generation, Strategic Planning
Education
Walden University 2015 — 2018
Bachelor of Business Administration (B.B.A.), Project Management, A
Marshall University 2003 — 2005
Magnolia High School 1999 — 2003
Orbis Education Sr. Vice President of OperationsESM a Xerox CompanyOctober 2008 - February 2013
Connextions 2000 - 2001
Precision Response Corporation 1996 - 2000
Safe Card Services 1994 - 1996
MCI 1991 - 1994
Skills
Leadership, Process Improvement, CRM, Management, Training, Performance Management, Business Development, Call Centers, Project Management, Leadership Development, Call Center, Team Leadership, Workforce Management, Quality Assurance, Operations Management, Enrollment Management, Staff Development, Continuous Improvement, Healthcare Education, E-Learning, Marketing, Marketing Strategy, P&L Management, Operating Budgets, Budget Forecasts, Facilities Management, Facilities Operations, Higher Education, Health Education, Educational Technology, Adult Education, Sales Management, Sales Operations, Executive Management, Executive Coaching, Board Presentations, Advisory Boards, Board Relations
Education
Lynn University
Bachelors Degree, Business and Marketing
Oakland Community College
Associates Degree, Communications
Connextions July 2013 - Present
Connextions October 2011 - June 2013
McCreary Modern May 2006 - June 2011
Target Stores September 2000 - April 2006
Skills
Customer Service, Active Directory, Windows 7, Windows XP, Computer Hardware, Software Documentation, Customer Satisfaction, Microsoft Office, Vendor Management, Windows Server, Windows, Training, Microsoft Excel, Outlook
Education
Louisburg College 1994 — 1995
Bandys High School 1993 — 1994
High school Diploma
Allied Barton Security Services June 2014 - Present
Army National Guard October 2014 - Present
United Ministers Alliance of Metropolitan Atlanta, Inc. January 2014 - Present
God's Utopia Missionary Baptist Church November 2013 - January 2015
Kaplan University May 2013 - November 2013
Limitless Development Group July 2011 - November 2013
Connextions July 2012 - May 2013
Morehouse College August 2007 - May 2010
Library of Congress-Congressional Research Service June 2008 - August 2008
Morehouse College June 2007 - August 2007
Skills
Management, Youth Ministry, Leadership Development, Public Speaking, Social Networking, Community Outreach, Security Management, Research, Sales, Marketing, Public Relations, Spanish-English, Program Management, Customer Service, Martial Arts
Education
Morehouse College 2006 — 2010
Dual Degree BS, International Studies/Spanish Major; English Minor; Pre-Law Track
Stephenson High School 2002 — 2006
College Preparatory Diploma, AP English, 9th-12th
Acaria Health 2015 - Present
Connextions September 2013 - March 2015
Primerica May 2013 - August 2013
Wellmark Blue Cross and Blue Shield March 1999 - April 2013
Army National Guard 1999 - 2000
Formed Steel Products March 1997 - January 1999
Al Buhl & Associates November 1993 - January 1997
American Diabetes Association November 1991 - November 1993
US Navy April 1986 - March 1989
Marshalltown Nursing & Rehab Facility August 1984 - May 1985
Skills
Insurance, Retirement Planning, Fixed Annuities, Underwriting, Life Insurance, 25+ yrs Customer..., Customer Service, Team Building, Nonprofits, Coaching
Education
Keiser University-Ft Lauderdale 2014 — 2017
Associate of Science (AS), Occupational Therapy Assistant
Marshalltown Community College 1984 — 1985
nursing, LPN Program
Montezuma high school 1980 — 1984
College Prep, General Studies
Mesa Airlines, Inc. November 2014 - Present
Safelite AutoGlass March 2014 - November 2014
Connextions September 2013 - March 2014
Starbucks November 2012 - September 2013
Skills
Time Management, Customer Service, Sales, Process Scheduler, Insurance, Claim, Customer Satisfaction, Inventory Management, Data Entry, Loss Prevention, Cashiering, Microsoft Office
Education
Rio Salado College 2013 — 2015
Law Enforcement Technology Certificate, Law Enforcement Technology
Mesa Community College 2012 — 2013
Real Estate & Real Estate Appraisel License, Real Estate & Real Estate Appraisel, GPA 3.7
Bellingham High School 2007 — 2011
High Scool Diploma, General Education
Beacon Hill Staffing Group June 2015 - Present
inVentiv Health Clinical April 2013 - May 2015
Connextions July 2011 - April 2013
Skills
Recruiting, Sourcing, Healthcare, Talent Acquisition, Applicant Tracking..., Onboarding, Biotechnology, Human Resources, Clinical Trials, Employee Benefits, College Recruiting, Internet Recruiting, Training, Employee Relations, Team Building, Interviews, Call Centers, Benefits Administration, Vendor Management, Clinical Development, Temporary Placement, Performance Management, Sales, ADP Payroll, Employee Engagement, Call Center, Lead Generation, CRO, Pharmaceutical Industry
Education
Miami Dade College
Connextions 2014 - Present
Philip j Calabro Dmd March 2014 - July 2014
Namco Pool and Patio March 2014 - June 2014
Cranston cosmetic and family dentistry May 2013 - June 2013
Stop & Shop December 2008 - March 2013
Skills
Customer Service, Cashiering, Food Service, Cpr Certified, Telephone Skills, Data Entry, Time Management, Teamwork, Microsoft Word, PowerPoint, Process Scheduler, Retail Sales, Microsoft Excel, Microsoft Office, Customer Satisfaction, Receptionist Duties, Phone Etiquette, Training
Education
Lincoln Technical Institute-Lincoln 2012 — 2014
Certification, Certified Dental Assistant
Johnson and Wales University 2010 — 2011
Culinary Arts and Food Service Management
ForceBrain.com January 2013 - Present
SumoScheduler.com January 2013 - Present
Stream Global Services July 2010 - January 2013
Northland Motors Technologies February 2009 - July 2010
Connextions August 2008 - November 2008
All Star Maintenance 2007 - 2008
Skills
201 Salesforce.com..., 301 Salesforce.com..., 402 Salesforce.com..., ETA Certified..., KC20JJ FCC license, ETA Certified Customer..., Studied Comp TIA A+,..., Studied Cisco..., Studied MCSE, Troubleshooting, Computer Hardware, Windows, Active Directory, Switches, XP, Call Center, CMM, CRM, CRM Integration, Social CRM, Salesforce.com..., Salesforce.com..., Salesforce.com, Technical Support, SFDC, SaaS, Customer Support, Cloud Computing, Customer Satisfaction, System Administration, Windows 7, Data Migration, Software Installation, Software Documentation, VoIP, Microsoft Office, Network Administration, Networking, Cisco Technologies, TCP/IP, Technical Writing, HTML, Operating Systems, Database Administration, SQL, CSS, Customer Experience, Windows Vista, Microsoft Excel, Microsoft Office 2007
Education
ECPI College Of Technology 2006 — 2008
AS, Computer Electronics Engineering, GPA 3.2
Charles H. Bohlen Tech Center-Jeff Lewis BOCES-Electronics Engineering 2004 — 2005
N/a, Consumer Electronics Engineering
Jefferson Community College 2000 — 2000
Certification of 24+ hours CompTIA A+ training, Computer Engineering
General Brown
General Brown
General Brown
Immanuel Temple SDA Church January 2014 - Present
American Red Cross November 2012 - May 2013
American Red Cross June 2011 - May 2013
American Red Cross April 2010 - June 2012
Connextions June 2009 - May 2010
Skills
Volunteer Management
Education
Johnson and Wales University
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Camso December 2013 - Present
Camoplast Solideal August 2011 - December 2013
Connextions 2010 - 2011
Wachovia Bank October 2002 - April 2010
Skills
Customer Service, Sales Management, Automotive Aftermarket, Purchasing, Logistics, Inventory Management, Negotiation, Supply Chain Management, Operations Management, New Business Development, Customer Satisfaction, Supply Chain, Account Management, Strategic Planning, Forecasting, Export, Transportation, Pricing, Warehousing, Manufacturing, Selling, Continuous Improvement, Banking, Sales
Education
North Carolina A&T State University
InspiraShawn.com May 2015 - Present
Aon Hewitt June 2013 - Present
Aon Hewitt March 2015 - May 2015
Aon Hewitt March 2014 - July 2014
Connextions August 2012 - June 2013
Skills
Sales, Licensed Life Insurance..., Licensed Life & Health..., Medical Assisting, Customer Service, Licensed Medicare..., Medicare, Call Centers, Life Insurance, Healthcare, Office Administration, Training, Employee Benefits, Retirement, Medicare Part D, Long-term Care, Brokers, Data Entry, HMO, Employee Training, Open Enrollment, Management, Health Insurance, Onboarding, Leadership
Education
Penn Foster
Associate's Degree, Business, Management, Marketing, and Related Support Services
Southeastern Institute-Charlotte
Medical Office Assistant/Specialist
Optum Global Solutions September 2014 - Present
Connextions June 2014 - September 2014
Skills
Dell Computers, Customer Advocacy, Customer Support, Escalation, Windows Vista, Customer Service..., Call Center, Customer Service, Windows 7
Education
Metropolitan State University of Denver 2000 — 2002
Social Work
XPO Logistics, Inc. January 2015 - Present
Elevation Church April 2014 - July 2015
Connextions October 2014 - December 2014
Convergys October 2012 - August 2013
Victoria's Secret October 2011 - September 2012
Abercrombie & Fitch November 2011 - August 2012
North Carolina A&T State University September 2010 - April 2011
Skills
Sales, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, PowerPoint, Customer Engagement, Customer Oriented, Microsoft Excel, Retail Sales, InDesign, Customer Support, Microsoft Word, Marketing, Retail, Communication, Public Speaking, Microsoft Office, Fashion, Photoshop, Outlook, Research, Sales Presentations, Client Relations Skills, Dreamweaver, Customer Insight, Social Networking
Education
University of Phoenix 2012 — 2016
Bachelor's Degree, Business Administration and Management, General
North Carolina Agricultural and Technical State University 2010 — 2011
InnerCircle Hotels May 2015 - Present
TravelClick April 2013 - April 2015
Connextions August 2011 - April 2013
Sterling House 2010 - 2011
Skills
Customer Service, Training, Business Intelligence, Customer Satisfaction, iHotelier, Hospitality Management, Hotels, Microsoft Office, Direct Sales, Human Resources, Hospitality, Tourism, Hospitality Industry, Assisted Living, Tutoring, Salesforce.com, Leadership, Revenue Analysis, Property Management..., Yield Management, Microsoft Excel, Front Office, IHG Perform, Holidex, CHW Express, LogMeIn, Management, Hotel Management
Education
Lake Technical Center 2008 — 2009
Cosmetology/Cosmetologist, General
Tax Office of Clermont October 2012 - Present
Integrated Systems Audio Video August 2011 - Present
Connextions October 2013 - February 2015
MasterCard November 2004 - September 2005
Manpower Office Professionals January 2001 - November 2004
All Communications July 1997 - June 1998
Skills
Microsoft Office, Bilingual-Spanish, Event Management, Scheduling, Administrative Support, Customer Service, PowerPoint, Administrative..., Time Management, Training, Leadership, Trade Shows, Event Planning, Management, Public Relations, Data Entry, Corporate Events, Process Scheduler, Strategic Planning, Social Networking, Team Building, Budgets, Public Speaking, Administrative...
Education
Valencia College 2010 — 2011
Information Technology
Katharine Gibbs School 2000 — 2001
Computer Technical Support Certificate, 3.0
Weisman Law Group, P.C February 2015 - Present
Saltzman Chetkof & Rosenberg LLP March 2014 - May 2014
Honorable Sondra K. Pardes January 2014 - March 2014
The Law Offices of Cecilia Rodriguez June 2013 - December 2013
Episcopal Social Services June 2013 - September 2013
The Law Office of Laurence Rothstein May 2012 - August 2012
INTERMIX June 2010 - August 2011
Connextions February 2010 - May 2010
Skills
Legal Writing, Litigation, Lexis, Westlaw, Legal Research
Education
Maurice A. Deane School of Law at Hofstra University 2011 — 2014
Juris Doctor (J.D.)
University of Central Florida 2007 — 2011
Bachelor's Degree, Legal Studies, General
Connextions July 2012 - Present
Connextions / Optum Health July 2012 - January 2014
Skills
Mother / Baby , High..., Case mgmt for Home...
Education
North Shore Community College 1975 — 1977
Associate's Degree, Nursing Science, 3.6
KIPDA September 2013 - Present
myla 2012 - Present
Mondelēz International September 2010 - September 2013
Connextions November 2008 - September 2010
Connextions October 2008 - August 2010
Citi Group October 2006 - October 2008
Citi Group October 2006 - October 2008
Northern Kentucky University September 2004 - July 2006
Toys R Us May 2003 - December 2005
Skills
Event Planning, Customer Service, Call Center, Public Speaking, Customer Retention, Social Media, Coaching, Team Building, Marketing, Social Networking, Leadership Development, Direct Sales, Microsoft Office, Microsoft Excel, Data Entry, PowerPoint, Leadership, Training, Call Centers, Customer Satisfaction, Sales Operations
Education
Northern Kentucky University 2001 — 2006
B.S, Management
Northern Kentucky University 2001 — 2006
Bachelors of Science, Management
Comcast Cable March 2011 - Present
Sprint May 2009 - August 2011
Connextions August 2010 - March 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning
Education
Loyola University New Orleans 1996 — 2001
Lash Group 2014 - Present
APAC September 2013 - Present
Connextions June 2011 - Present
ended contract with APAC January 2014 - March 2014
Connextions 2012 - 2013
NCDES Joblink Center July 2011 - June 2012
Quality Home Health Care 2011 - 2011
Mitchell Community College August 2000 - May 2004
Piedmont Mediation Center August 2001 - May 2002
Skills
Customer Service, Customer Relations, Microsoft Office, Excel, Word, Licensed Produce, Pharmacy Retail Help..., Medical Office Assistant, Medical Assisting, Training, Community Outreach, Time Management, Software Documentation, Insurance, Public Relations, Interviews, Microsoft Excel, Microsoft Word, Health Insurance
Education
College of Insurance 2011 — 2012
Certified-Licensed Life/Health Producer, Health Insurance
University of Phoenix, Charlotte NC 2007 — 2009
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Mitchell Community College 2000 — 2002
Associate of Arts and Sciences (AAS), Human Services, General
State University New York at Farmingdale
Associate of Arts and Sciences (A.A.S.), Criminal Justice
Service Net, LLC February 2011 - Present
EBS / SAVES, INC June 2010 - November 2010
Connextions January 2009 - October 2010
Skills
German, English, English grammar, French, French to English, Typing, Data Entry, Computer Proficiency, American Sign Language
Education
Ivy Tech Community College 2012 — 2013
general studies, General Studies, 4.0
Floyd Central High School 2003 — 2007
Core 40, Foreign Languages, Literatures, and Linguistics, 3.0
Manheim March 2014 - Present
Napleton's North Palm Hyundai January 2013 - November 2013
Connextions February 2010 - November 2012
Logan Lavelle Hunt Insurance & Wealth Management June 2008 - February 2010
State Farm Agent Rudy Scheynost May 2004 - August 2006
Skills
Health Insurance, Property & Casualty..., Customer Service, Microsoft Excel, HIPAA, Microsoft Office, Microsoft Word, Social Media, Social Networking, PowerPoint, Data Entry, Insurance, Sales
Education
Jefferson Community College 2014 — 2017
General Studies
Ivy Tech Community College-Southeast 2009 — 2010
General Studies
Connextions November 2013 - Present
Humana 2007 - 2011
Skills
Event Planning, Entertainment, Event Management, Marketing, Social Networking, Social Media, Public Speaking, Facebook, Budgets, Data Entry, Social Media Marketing, Public Relations, Marketing Communications, Marketing Strategy, Clinical Research, Advertising, Editing, Customer Satisfaction, Fundraising, Outlook, Creative Writing, Photoshop, Access
Education
David Douglas High School
Mt. Hood Community College
Theatre/Theater
PromoWorks October 2014 - Present
Walt Disney Contemporary Resort June 2014 - July 2014
Walt Disney World April 2013 - June 2014
Connextions September 2011 - February 2013
Scrap Your Trip January 2009 - February 2011
Bluegreen Corporation May 2008 - November 2008
RT Electrical March 2007 - September 2008
JSB March 2002 - January 2005
Skills
Outlook, Fax, Customer Service, Administrative..., Data Entry, File Management, Management, Teamwork, Office Management, Spreadsheets, Office Administration, Microsoft Word, Microsoft Excel, PowerPoint, Adobe Acrobat, Customer Satisfaction, Call Centers, Microsoft Office 2003, Internet Research, Lotus Notes, 10 Key, Microsoft Office 2007, Process Scheduler, Hospitality, Point of Purchase, Cooking, Food Safety, Stock Replenishment, Cash Register, Cash Handling Experience, Cashiers, Facebooking, Ebay Sales, Scrapbooking, Love to Cook, Photos, Telephone Skills, Leadership, Microsoft Office
Education
Keiser College 1992 — 1995
AS, Med Lab Tech
Bushwick High School
High School,
Connextions July 2009 - Present
BenefitRiver Health Insurance December 2008 - March 2009
Education
Montana State University-Bozeman 1992 — 1997
B.S.
CSX Technology February 2010 - Present
AICPA November 2008 - February 2010
Connextions 2007 - 2008
Tata Consultancy Services Asia Pacific Pte. Ltd. 2004 - 2006
Skills
SDLC, XML, JSP, JDBC, DB2, Spring, PL/SQL, Unix, Web Services, Java, SQL, Hibernate, Tomcat, Struts, Microsoft SQL Server, Unix Shell Scripting, JavaScript, Weblogic, Enterprise Architecture, MySQL, Scrum, ESB, SOA, jQuery, JMS, Java Enterprise Edition, Agile Methodologies, Eclipse, JSF, J2EE Application..., JUnit, EJB, Linux, AJAX, Software Development, Ant, JBoss Application Server, Servlets, Websphere, Design Patterns, Software Project...
Education
Jawaharlal Nehru Technological University 1998 — 2002
B.Te
CVM
Connextions September 2014 - Present
Dollar Thrifty Automotive Group December 2012 - July 2014
Dollar Thrifty Automotive Group May 2012 - December 2012
Westwood College June 2008 - January 2010
Metropolitan State College of Denver Office of Financial Aid May 2001 - May 2008
Skills
Training, Outlook, Windows, Troubleshooting, Access, Leadership, Windows Server, Call Centers, Analysis, Data Analysis, Visio, Customer Satisfaction, Team Leadership, Team Building, Sales, Technical Writing, Teamwork, Networking, Management
Education
Metropolitan State College of Denver 2000 — 2008
B.A., Individualized Degree Program: Asian Studies
Aurora Central High School
Novant Health May 2013 - Present
Novant Health July 2012 - June 2013
Connextions September 2008 - January 2011
Brookstone College May 2006 - August 2008
AXA Financial January 2004 - May 2006
AXA Financial September 2002 - January 2004
AXA Financial January 1998 - September 2002
Skills
Microsoft Office, Outlook, Master Trainer..., Learning Management..., Training, Leadership Development, Call Center, Process Improvement, Team Building, Customer Service, Coaching, Leadership, Management, Instructional Design, Public Speaking, Performance Management, Change Management, Microsoft Excel, Business Analysis, Analysis, Program Management, Call Centers, Customer Satisfaction, Organizational..., Strategic Planning, Employee Training, Team Leadership, Project Management, Process Scheduler, Project Planning, Learning Management..., Operations Management, Budgets
Education
Strayer University 2007 — 2009
Master's degree, Education Management, 3.5
Montreat College 2001 — 2003
Bachelors degree, Business Administration and Management, General, 3.33
JRC Development, LLC September 2011 - Present
Apex Systems October 2012 - March 2013
Mitsubishi Power Systems Americas, Inc. 2008 - September 2011
Connextions 2007 - 2008
Florical Systems December 2006 - September 2007
LAN International 2006 - 2007
Aptium Oncology December 2004 - May 2006
AceNet Business & Computer Consulting 1993 - 2000
Ciy of Pasadena 1992 - 1993
Dr. Micro Service Company 1988 - 1990
Skills
VB.NET, ASP.NET, C#, .NET, Visual Studio, Visual Basic, JavaScript, Java, MOSS 2007, Web Services, IIS, SSRS, Visio, InfoPath, MS Project, SSIS, VSS, ERP, Glovia, SSAS, .NET Remoting, Microsoft Office Xp, SQL Server, XML, HTML, WCF, ASP, T-SQL, SQL, SharePoint, AJAX, ADO.NET, LINQ, WPF, Access, CSS, WSS 3.0, VBScript, Microsoft SQL Server, Web Applications, Business Intelligence, Software Development, Integration, Agile Methodologies, Databases, Oracle, Software Documentation, Cloud Computing, Testing, UML
Education
Occidental College 1985 — 1992
BA, Cognitive Science
Leadership Pasadena
Leadership Pasadena
UCF Business Incubator
UCF Business Incubator
Natural Wellness & Chiropractic July 2013 - August 2014
Hand & Stone Massage and Facial Spa - Winter Park Village April 2013 - June 2013
Connextions October 2008 - April 2013
Winter Park Tech August 2012 - March 2013
Self Employed January 1986 - April 2008
Skills
Call Center, Microsoft Office, Microsoft Excel, Team Building, Healthcare, New Business Development, Contract Negotiation, Customer Service, Health Insurance, Therapeutic Massage, Therapeutic Modalities, Usui Reiki..., Karuna Ki Master/Teacher, Deep Relaxation, Flower Essences, Meditation, Lymphatic Drainage, Reflexology, Relaxation Therapy, Outlook, Call Centers
Education
Winter Park Tech 2012 — 2013
Massage Therapist, Massage Therapy/Therapeutic Massage
Pace University
English Language & Literature Major
Connextions August 2009 - Present
Connextions Inc. August 2009 - Present
Family Dollar April 2009 - March 2010
Education
ECPI 2007 — 2009
North Carolina Agricultural and Technical State University 2004 — 2006
Paul Davis Restoration, Inc July 2013 - October 2014
Connextions 2010 - January 2013
My Dinner's 2 go LLC (formally My Girlfriend's Kitchen) 2005 - 2009
Allstate 1987 - 2005
Skills
Entrepreneur, Healthcare, Consulting, Business Strategy, Customer Service, Negotiation, New Business Development, Entrepreneurship, Public Relations, Advertising, Financial Analysis, Business Analysis, Account Management, Leadership, Training, Coaching, PowerPoint, Leadership Development, Strategic Planning, Microsoft Office, Licensed Property &..., Health Insurance, Loss Mitigation, Fire, Water, Smoke..., Project Management, Project Planning, Claims Management, Claims Investigations, Property Claims, Catastrophe, Marketing, Management, Performance Management, Sales, Outlook, Team Building, Process Improvement, Program Management, Operations Management, SharePoint, Cross-functional Team..., Vendor Management, Team Leadership, Insurance, Budgets
Education
Montreat College
Bachelor of Science Business Administration
CPCC - Total Systems Education, LTD 2013 — 2013
Project Management
DRI-EAZ Education Series
IICRC - WRT ASD
Longevity Alliance July 2015 - Present
Liberty Mutual Insurance March 2015 - July 2015
Cognizant Technology Solutions December 2014 - January 2015
Connextions June 2013 - November 2014
Americal Express March 2008 - November 2012
iQor Contact Centers January 2006 - December 2007
ePerformax Contact Center Corp. March 2004 - December 2005
That Wood Joint, Inc February 2002 - January 2004
Brother International Corporation February 1996 - January 2002
Brother International Corporation July 1991 - February 1996
Skills
Customer Service..., Customer Service..., Customer Relations..., Call Center Management, B2B and B2C Sales, Excellent Verbal and..., MS Office proficiency, Call Center Management..., Employee Training, Call Centers, Development Of Employees, Recruitment, Classroom Facilitation, Virtual Learning..., Call Center management..., Training, Recruiting, Customer Service, Management, Microsoft Office, Networking, Sales Operations, Retail, Call Center Development, Sales, Leadership Development, Classroom, Customer Experience, Training Delivery, Customer Satisfaction, Performance Management, Coaching, Technical Support, B2B, Customer Retention, E-Learning, Time Management
Education
The University of Memphis 1998 — 2000
Business, Management, Marketing, and Related Support Services
Purdue University 1997 — 1997
Call Center Management Certification Program
Hillsborough Community College 1988 — 1989
Business, Management, Marketing, and Related Support Services
Middlesex County College 1974 — 1975
Business, Management, Marketing, and Related Support Services
Heaven's Journey Fellowship Church January 2014 - Present
Primerica November 2012 - Present
Mt. Galilee M.B. Church January 1988 - Present
State Farm Insurance November 2012 - March 2013
Connextions October 2012 - November 2012
Extend Health August 2012 - October 2012
Kaiser Permanente February 2011 - July 2012
Keller Williams Realty December 2007 - August 2011
The Jacobson Group June 2010 - February 2011
U.S. Department of Commerce April 2010 - May 2010
Skills
Risk Analysis, Medical Terminology, Critical Thinking, Contract Negotiation, Insurance, Underwriting, Vocal Performance, Musicianship, Individual Health..., Medical Underwriting, Employee Benefits, Singing, Sales, Series 6, Series 63, Roth IRA, Traditional IRA, Investment Strategies, Retirement Savings, 401k Rollovers, Term Life Insurance, Fixed Annuities, Indexed Annuities, Customer Service, Musicians, Health Insurance, Team Building, Life Insurance, Microsoft Office
Education
Maselle School of Real Estate 2007 — 2007
Certificate of Completion, Real Estate Pre-Licensing Course
Mississippi State University 1990 — 1994
B.A., Political Science
St. Joseph High School
Connextions September 2011 - Present
Lula's Closet Thrift Store November 2009 - Present
Skills
Graphic Design, Adobe Creative Suite, Logo Design, Illustrator, Photoshop
Education
King's College 2003 — 2004
Associate of Arts and Sciences (A.A.S.), Graphic Design, 3.5
Boomers N Motion Health Coaching July 2015 - Present
BOMBSHELL FITNESS March 2014 - April 2015
Connextions 2006 - 2010
Skills
Wellness Coaching, Nutrition Education, Fitness Training, Group Exercise..., Merchandise Planning, Visual Merchandising, Retail, Customer Service, Event Planning, Social Media, Sales, Call Centers, Operations Management, Leadership, Vendor Management
Education
Kent State University 2000 — 2003
Bachelor's Degree, Fashion Merchandising
Automated Health Systems December 2013 - Present
Connextions January 2013 - December 2013
UnitedHealthcare September 2011 - January 2013
Magellan Health Services July 2004 - January 2011
ADP July 2001 - January 2003
CompBenefits January 2000 - April 2001
Boise Cascade May 1998 - January 2000
GE Capital May 1994 - June 1998
Skills
Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Workforce Management, Call Center, Process Improvement, Customer Service, Customer Satisfaction, Team Building, Vendor Management, Performance Management, Leadership, Operations Management, Insurance, Call Centers, Forecasting, Training, Management, Analysis, Team Management, Account Management, Time Management, Avaya, ACD, Data Analysis, Business Analysis, Customer Experience, Team Leadership, Cross-functional Team..., Strategy, Call Center Development, Employee Benefits, Outsourcing, Coaching, Customer Retention, Contact Centers, IEX, Capacity Planning, Start-ups, Quality Assurance, Business Process..., IVR, Metrics, Personnel Management, Workforce Planning, Change Management, Program Management, Call Center..., Contact Center...
Education
Morehouse College 1985 — 1990
Psycholgy
Wells Fargo April 2010 - Present
Connextions September 2008 - 2009
Skills
Banking, Financial Services
Education
Virginia College 2012 — 2015
Masters, Criminal Justice
Morris College 1996 — 2000
Bachelors, English
Connextions October 2012 - May 2013
Dish Network July 2011 - August 2012
sprint 2007 - 2010
Skills
Telecommunications, Wireless, Solution Selling, Direct Sales, Mobile Devices, Account Management
Education
Colorado Women's College at University of Denver 2011 — 2015
Working on BS, Information Technology
University of Denver 2011 — 2015
Lansing Community College 2000 — 2003
Accounting
IOD Incorporated September 2015 - Present
ECS July 2015 - September 2015
Orlando Health January 2015 - February 2015
UHS February 2011 - February 2015
Florida Blue October 2014 - January 2015
Connextions October 2007 - January 2011
Skills
Healthcare, Customer Service, HIPAA, Health Insurance, Insurance, Microsoft Office, Medicare, Outlook, ICD-9-CM, HCPCS, CPT, DRG, ICD-10-CM, ICD-10-PCS, Microsoft Excel, Medical Terminology, Management, Leadership, Training, Customer Satisfaction, Team Building, PowerPoint, Medical Records, Microsoft Word, Medical Coding, Sales, Medicaid, Strategic Planning, ICD-9, EMR, EHR, Customer Retention, Managed Care, Budgets, Call Centers, Employee Benefits, Social Media, Account Management, Revenue Cycle
Education
University of Central Florida 2013 — 2015
Bachelor of Science (B.S.), Health Informatics and Information Management
Valencia College 2010 — 2012
A.A., General Studies
LaGuardia Community College 2005 — 2007
A.S., Dietetic Technician
Connextions November 2007 - June 2010
Education
CONCORD HIGH SCHOOL
King's College
A.A.S. Degree, Office Administration
Rackspace, the Open Cloud Company March 2014 - Present
Highwinds May 2013 - March 2014
Highwinds December 2011 - May 2013
Connextions September 2011 - November 2011
HostDime.com April 2011 - September 2011
HostDime.com September 2008 - April 2011
Skills
Bash, Apache, DNS, Troubleshooting, Linux, System Administration, Networking, MySQL, Servers, Databases, Security, Cisco Technologies, Firewalls, PHP, CentOS, JavaScript, CSS, Hardware Installation, Operating Systems, Python, Xen, Web Development, BGP, Gentoo, Grep, Sed, RAID, Red Hat Linux, XML, XHTML, Programming Languages, Nmap, Solaris, Brocade, ZFS, IPv6, IPv4, Awk, XFS, Encryption, Authentication, Threads, Virtualization, Ubuntu
Education
Nova Southeastern University 2012 — 2015
Master's degree, Management Information Systems
University of Central Florida 2008 — 2011
Bachelors, Information Technology
Deborah Trout Insurance February 2013 - Present
Connextions August 2012 - Present
Eliot Management Group February 2012 - August 2012
Equity Homes, LLC 2010 - 2010
Unum Group 2000 - 2007
Skills
Team Building, Leadership, Insurance, Customer Service, Employee Benefits, Small Business, Selling, Sales, E-commerce, Public Speaking, Disability Insurance, New Business Development, Retirement, Marketing, Sales Management, Medicare, Account Management, Strategic Planning, Credit Cards
Education
Lubbock Christian University 1981 — 1995
Philips Academy August 2013 - Present
Connextions July 2012 - August 2013
American Red Cross July 2011 - January 2012
Community Link August 2010 - May 2011
Presbyterian Homes and Family Service October 2009 - March 2010
Miriam's House December 2008 - October 2009
Habitat for Humanity August 2007 - April 2008
Goody's Family Clothing December 2006 - April 2007
Skills
Strategic Planning, Microsoft Office, Project Management, Leadership, Negotiation, Business Networking, Analytical Skills, Delegation, Social Influence, Non-profits, Staff Development, Fundraising, Volunteer Management, Community Outreach, Program Development, Social Networking, Research, Public Speaking, Event Planning, Instructor-led Training, Quality Auditing, Project Planning
Education
Johnson C. Smith University - JCSU 2014 — 2015
Bachelor's Degree, Interdisciplinary Studies
Liberty University 2009 — 2010
Bachelor of Science, Psychology
Connextions August 2014 - Present
Kohl's Department Stores October 2012 - Present
Livingstone College December 2013 - July 2014
Skills
Intellectual Property, Legal Writing, Legal Research, Sales, Public Speaking, Microsoft Office, Customer Service, Leadership, Microsoft Excel, Social Networking, Event Planning, Microsoft Word, PowerPoint, Fundraising, Data Entry, Merchandising
Education
Livingstone College 2009 — 2012
Bachelor of Arts (B.A.), Criminal Justice
Connextions, Inc September 2013 - Present
Connextions September 2010 - September 2013
Liberty National Life Insurance Company January 2010 - September 2010
CNA October 2002 - January 2009
Liberty Mutual Insurance January 1998 - October 2002
Skills
Insurance, Health Insurance, Human Resources, Sales, Direct Sales, Customer Service, Life Insurance, Call Center, Property & Casualty..., Job Coaching, Peer Mentoring, Mentoring, Claim, Customer Satisfaction, Employee Benefits, Process Improvement, Workers Compensation, Call Centers
Education
Keller Graduate School of Management 2008 — 2013
MBA, Human Resource Management
Nova Southeastern University 2004 — 2007
Bachelors of Science, Business Administration, 3
United Nations October 2014 - Present
Outspoken Media, LLC March 2014 - September 2015
Kane & Couture December 2013 - September 2015
Telerent Leasing Corporation October 2012 - November 2013
Headway Workforce Solutions July 2010 - October 2012
Connextions June 2008 - July 2010
The Free Press February 2007 - December 2008
Pace Communications, Inc January 2007 - October 2007
Skills
Excellent written and..., Organizational Skills, Microsoft Office, Writing, Editing, Word, Photoshop, Excel, Microsoft Excel, Microsoft Word, Public Speaking, Press Releases, Editorial Process, Journalism, Copy Editing, Publications, SEO, Editorial, Interviews, Storytelling, Social Media, Research, Proofreading, Newsletters, Blogging, Social Networking, Media Relations, Facebook, AP Style, Creative Writing, Strategic Communications, Publishing, Internal Communications
Education
Kent State University - Graduate School of Public Relations 2012 — 2014
Master of Arts (MA), Public Relations
University of Phoenix 2008 — 2010
M.B.A, Business Administration and Management, General
North Carolina Agricultural and Technical State University 2000 — 2006
Mass Communication, Print Journalism
E.E. Smith High School 1997 — 2000
Diploma, General Studies
World Financial Group May 2012 - Present
Connextions 2012 - 2012
AT&T, Lucent Technologies November 1987 - June 2000
Skills
Product Development, Sales Management, Strategic Planning, Marketing Strategy, Advertising, Online Advertising, Social Media Marketing, Marketing, Digital Marketing, Social Media, Direct Marketing, Market Research
Education
Mercer University 1986 — 1987
B.B.A., Business, Marketing
Mercer University 1986 — 1987
B.B.A. Marketing 1987, Business, Marketing
Sunglass HUT May 2011 - February 2015
Connextions August 2012 - September 2013
River City Sports Arena 2011 - 2012
D&R Marketing and Promotions September 2008 - April 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, Public Speaking, Microsoft Word, Social Media, Sales, PowerPoint, Marketing, Coaching, Recruiting, Training, Communication, Social Media Marketing, Social Networking, Leadership, Management
Education
Penn State University 2015 — 2016
Bachelor's degree, Advertising
Jefferson Community College 2014 — 2015
Associate of Arts (A.A.), Mass Communication/Media Studies
Trinity High School
Select Staffing April 2013 - Present
TalentBridge 2013 - 2013
Connextions 2011 - 2013
Venturi Staffing Partners February 2005 - October 2007
Education
Northeastern University 1999 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
UC Synergetic 2014 - Present
QC Data 2013 - 2014
Freedom Group January 2010 - December 2011
Connextions July 2007 - November 2009
Skills
Managerial skills, Computer repair and..., MS (Word, Excel,..., Information Systems, Managerial Skills, Performance Tuning, Business, Microsoft Office, Software
Education
North Carolina Wesleyan College 1996 — 2001
n/a - October 2014 - Present
Connextions 2013 - 2014
Pilgrims Corp July 2009 - July 2013
CSNHC May 2007 - July 2009
Major Minor solutions llc September 1998 - December 2007
Skills
HR Department Startup, HR Policies & Procedures, Benefits Administration, Orientation &..., Training & Development, HRIS Database Management, ADP Payroll, FMLA, EEO/AA Compliance, Employee Engagement, Investigation, Payroll, Interviews, Employee Training
Education
Mountain View College
Administration and Management, General
Time Warner Cable Business Class June 2014 - Present
Time Warner Cable Business Class January 2013 - May 2014
Connextions September 2009 - October 2011
Skills
HTML, Salesforce.com, Troubleshooting, Customer Retention, VoIP, Customer Experience, Direct Sales, Customer Satisfaction, IP, Call Centers, Telecommunications, Broadband, Wireless, Ethernet, MPLS, Co-location, Avaya, Managed Services, Metro Ethernet, Internet Services, Network Security, Networking, Selling, Telephony, Unified Communications, LAN-WAN, Fiber Optics, WAN, VPN, Strategic Sales, Sales
Education
New York University 1995 — 1999
Economics, Business/Managerial Economics
New York University
Bachelor of Arts (B.A.), Business/Managerial Economics, A
UPS June 2008 - Present
APAC Customer Services August 2013 - April 2014
Connextions August 2012 - December 2012
Chartwells (Higher Education Division) 2010 - September 2012
Skills
Customer Service, Forklift Operator, Insurance, Inventory Management, Logistics, Operations Management, Warehousing, Transportation, Training, Microsoft Word, Team Building, Account Management, Microsoft Excel, Sales, Customer Satisfaction, Leadership, Management, Data Entry, Microsoft Office
Education
Johnson C. Smith University - JCSU 2015 — 2019
Bachelor of Business Administration (BBA), Business Administration and Management, General
Garinger High School 1994 — 1997
Diploma
Connextions July 2012 - Present
Connextions July 2011 - Present
Education
Jefferson Community College
University of Phoenix
Adams County School District 14 July 2014 - Present
Connextions July 2013 - July 2014
GE Oil & Gas April 2011 - July 2013
Wood Group Management Services December 2009 - April 2011
Wood Group ESP, Inc. November 2007 - December 2009
Wood Group ESP, Inc. August 2005 - November 2007
Inceed Contractor April 2005 - April 2005
Adecco Contractor March 2005 - March 2005
Governmental Information Systems November 2003 - September 2004
Governmental Information Systems November 2003 - September 2004
Skills
Brocade, Meru, Barracuda NG Firewall, Data Center, Cisco Technologies, Servers, Networking, DHCP, Network Administration, Troubleshooting, Integration, Information Technology, VPN, Citrix, MPLS, BGP, EIGRP, OSPF, Technical Support, Hardware, Metro Ethernet, Software Installation, VMware, Network Design, Checkpoint, DMVPN, Cisco Call Manager, Disaster Recovery, Project Management, DNS, Active Directory, Network Engineering, Global Networking, Enterprise Networking, Cisco Routing &..., Cisco IOS, Catalyst Switches, Cisco Wireless, Cisco Routers, Windows 7, Windows Server, IT Management, Routers Cisco, Enterprise Network, Solarwinds, Bluecoat, Software Documentation, LAN Switching, ITIL, Security
Education
Louisiana Tech University
Bachelor of Arts (BA)
Connextions 2011 - 2012
Teleperformance January 2011 - April 2011
H&R Block January 2008 - April 2008
Education
Orlando Tech 2007 — 2008
ACCOUNTING OPERATIONS
OLYMPIA HIGHSCHOOL 2003 — 2004
HIGHSCHOOL DIPLOMA
Norton Healthcare June 2012 - Present
Connextions March 2008 - May 2012
Skills
Customer Service, Sales, Management, Data Entry, Pharmaceutical Industry, Microsoft Technologies, Technical Support, Customer Retention, Cold Calling, Inbound Marketing
Education
Ivy Tech Community College 2009 — 2010
Strategic Fulfillment Group January 2014 - September 2014
Mastec Advanced Technologies January 2013 - June 2013
Connextions September 2012 - January 2013
Skills
Call Centers, Customer Service, Customer Experience, Microsoft Excel, Microsoft Word, Sales, Team Leadership, Time Management, Outlook, Microsoft Office
Education
Jarvis Christian College 2009 — 2011
Bachelor's degree, Criminal Justice and Corrections
Jarvis Christian College
Aflac January 2013 - Present
Connextions August 2012 - January 2013
American Red Cross May 2011 - May 2012
Skills
Research, History, Microsoft Office, Public Speaking, Teaching
Education
Indiana University Southeast 1994 — 2010
Bachelor of Science (B.S.), History
Jefferson Community College 2001 — 2001
banking Certificate, Banking
Connextions
Skills
Medicare
Education
Morehouse College
Delta Dental of Kentucky October 2013 - Present
Optum December 2012 - August 2013
Connextions September 2011 - December 2012
Skills
Selling, Customer Service, Employee Benefits, Health Insurance, Insurance, Medicare, Process Improvement
Education
Ivy Tech Community College-Southeast 2013 — 2015
Associate of Science (A.S.), Business Administration
University of Louisville February 2014 - Present
Connextions October 2013 - February 2014
Sky High Volleyball Club November 2012 - July 2013
Schuler Scholar Program July 2012 - July 2013
Oberlin College June 2012 - July 2012
Oberlin College February 2009 - May 2012
Skills
Community Outreach, Program Development, Volunteer Management, Nonprofits, Fundraising, Athletics, Wellness, Academic Tutoring, Community Organizing, Sports Coaching, Higher Education, Student Affairs, Tutoring, Research
Education
Oberlin College 2008 — 2012
Bachelor of Arts (B.A.), Biology, General
MedAssist, a Firstsource company January 2015 - Present
Genesis HealthCare December 2013 - December 2014
Connextions August 2011 - February 2012
Skills
Customer Service, HIPAA, Healthcare, Data Entry, Medicare, Medical Terminology, Microsoft Word, Outlook, Telephone Skills, PowerPoint, Medical Coding, Medical Billing, A/R Collections
Education
Jefferson Community College 2010 — 2011
Medical Insurance Coding Specialist/Coder
Capital One 2014 - 2015
Connextions 2013 - 2014
Frontier Communications 2012 - 2013
Skills
Customer Service, Sales, Management, Leadership, Writing, Microsoft Word, Microsoft Office, Talent Acquisition
Education
Park University
Bachelor’s Degree, English Language and Literature/Letters
ACN 2014 - Present
Connextions October 2012 - December 2013
Connextions December 2012 - July 2013
Connextions May 2008 - April 2010
Charlotte-Mecklenburg Schools August 2006 - May 2008
Skills
Customer Service, Call Centers, Sales, Customer Satisfaction, Team Building, Microsoft Excel
Education
North Carolina Central University 2004 — 2006
Criminal Justice and Corrections