Dialog Direct
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Dialog Direct Employees
Dialog Direct February 2014 - Present
UPS September 2014 - February 2015
Kforce October 2013 - September 2014
Texas Power June 2013 - September 2013
Texas Power 2013 - 2013
JPMorgan Chase 2009 - 2011
Skills
Customer Service, Customer Retention, Bilingual-English/Spanis..., Outlook, Banking, Retail Banking, Retaining Customers, Customer Support, Microsoft Excel, Web Chat, Accounting, Call Centers, Credit, Payments, Customer Satisfaction, Access, Data Entry, Finance, Management
Education
Tarrant County College
Dialog Direct March 2014 - Present
Glencoe Capital May 2009 - March 2014
Superior Capital Partners 2007 - 2009
Conway MacKenzie, Inc. 2006 - 2007
Lason 2001 - 2006
Conway MacKenzie, Inc. 2000 - 2002
Daimler Chrysler 1998 - 2000
PricewaterhouseCoopers 1998 - 1999
IBM May 1997 - September 1997
Coopers & Lybrand 1991 - 1996
Skills
Private Equity, Capital Markets, Middle Market, Restructuring, Mergers, Buyouts, CFOs, Business Process..., Outsourcing, Offshore Outsourcing, CPA, CTP, MBA, Turn Around Management, Business Valuation, Portfolio Management, Mergers & Acquisitions, Finance, Cash Flow, Divestitures, Due Diligence, Executive Management, Financial Reporting, Corporate Development, Forecasting, Valuation, Corporate Finance, Investments, Venture Capital, Treasury Management, Leadership, Financial Analysis
Education
Yale University - Yale School of Management 1996 — 1998
MBA, Finance & Corporate Strategy
University of Michigan - Stephen M. Ross School of Business 1987 — 1991
BBA, Accounting
Spring Arbor University 1986 — 1987
Liberal Arts
Carter BloodCare August 2014 - Present
Dialog Direct June 2014 - August 2014
Smart Start, Inc. September 2012 - March 2014
Valero Energy Corporation January 2012 - September 2012
GameStop December 2010 - January 2012
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Project Management, Strategic Planning, Typing, Team Building, Team Leadership, Leadership, Friendly Personality, Organization, Customer Satisfaction, Inventory Management, Time Management, Call Centers, Management, Teamwork, Customer Experience, Sales, Training, Data Entry
Education
Burleson HIgh School 2003 — 2007
High School, 2.5 GPA
Tarrant County College
Secondary Education and Teaching
Budco September 2013 - Present
Dialog Direct 2013 - 2015
NuTechs November 2012 - May 2013
BT Global Services July 2010 - November 2011
Tek Systems July 2009 - November 2010
Compuware 1999 - 2009
Gage Marketing Group 1998 - 1999
United States Navy 1990 - 1998
Skills
Active Directory, Virtualization, VMware, Citrix, Windows Server, Disaster Recovery, Data Center, Microsoft Technologies, Enterprise Architecture, Troubleshooting, Firewalls, System Deployment, Security, Operating Systems, Servers
Education
BT Ins 2011 — 2011
Deploying, Configuring, and Administering Microsoft Lync Server 2010
BT Ins 2011 — 2011
Planning and Designing a Microsoft Lync Server 2010 Solution
Dell PartnerDirect Learning Center 2010 — 2010
Certification, Enterprise Architecture Server Specialty
Dell PartnerDirect Learning Center 2010 — 2010
Certification, Server Solutions Broadcasts
VMWare Inc. 2009 — 2009
Certification, VMware Certified Professional Program (VCP3)
Creative Breakthroughs, Inc 2006 — 2006
Systems Security
Washington Publishing Company 2003 — 2003
Microsoft’s Integration and connectivity server solution
University of Michigan-Dearborn 2000 — 2000
MCSE
Computer Focus 1997 — 1998
Novell Operating Systems
Ventura College 1997 — 1997
Computer Science
Dialog Direct April 2013 - Present
CBS Radio / 98.7 Amp Radio Detroit (WDZH) February 2013 - September 2013
Staples August 2009 - February 2013
Entertainment Promotions August 2012 - January 2013
Radio First May 2011 - September 2011
Skills
Knowledge on Media news..., Sales, Newsletters, Advertising, Customer Service, Broadcast, Research, Social Media Marketing, Selling, Facebook, Sales Process
Education
Specs Howard School of Media Arts 2012 — 2013
St. Clair County Community College
Certificate in Broadcast Media Arts
Dialog Direct January 2014 - Present
Career Therapy Solutions (CTS) January 2011 - January 2014
Insurance Dialogue June 2012 - December 2013
PSCU January 2009 - June 2012
Credit Union-focused Conferences 2005 - 2011
Digital Dialogue November 1999 - January 2009
Flagstar Bank 1997 - 1999
Skills
Relationship Management, Leadership, Process Improvement, Strategic Planning, Call Center, Business Development, Business Strategy, Performance Management, Budgets, Leadership Development, Organizational..., Public Speaking, Account Management, New Business Development, Budget, Predictive Analytics, Consultative Services, Business Process, CRM, Call Centers, Start-ups, Customer Satisfaction
Education
University of Michigan-Dearborn 1993 — 1998
BS2M, Mathematics/Statistics/Economics
Dialog Direct May 2015 - Present
Dialog Direct (Formerly NOVO1) November 2012 - Present
Walmart June 2009 - February 2011
Skills
Team Management, Management, Coaching, Time Management, Customer Retention, Call Centers, Text Editing, Avaya Technologies, Crystal Reports, Morale, Organizational..., Delegation, Soft Skills, Supervisory Skills, Customer Service, Sales, Training, Team Building, Customer Satisfaction, Recruiting, Team Leadership, Process Improvement, Customer Experience, Operations Management, Employee Training, Account Management
Education
Tarrant County College 2008 — 2011
Psychology
Tarrant County College
Dialog Direct January 2014 - Present
Dialog Direct April 2013 - Present
Tubby's Grilled Submarines June 2006 - June 2014
Independent Opportunities of Michigan May 2012 - July 2012
Girl Scouts of Southeastern Michigan June 2008 - October 2008
Barnes and Noble at Oakland University August 2007 - September 2007
Skills
PowerPoint, Word, Microsoft Office, Customer Service, Supervisory Skills, Customer Relations, Employee Relations, Coaching, Time Management, Cpr Certified, First Aid, Customer Satisfaction, Writing, Problem Solving, Public Speaking, Recruiting, Training, Behavioral Interviewing, Team Building, Interviews, Microsoft Word, New Hire Orientations, Management, Human Resources, Applicant Tracking..., Leadership, Screening, Employee Training, Hiring, Onboarding, Performance Management, Internet Recruiting, ADP Payroll, Job Fairs, Organizational..., Team Leadership, Technical Recruiting, Talent Acquisition, Talent Management, Personnel Management, Screening Resumes, Leadership Development, Sourcing
Education
Oakland University 2007 — 2015
Bachelor of Arts (BA), Human Resources Development, 3.4
Dialog Direct October 2014 - Present
Skills
New Business Development, Strategic Planning, Business Analysis, Project Management, Team Leadership, Call Centers, Strategy, Start-ups, Process Improvement, Cloud Computing
Education
Oakland University 1980 — 1984
Bachelor of Science (B.S.), Computer Science
Dialog Direct 2011 - Present
Dallas Symphony Association 2009 - 2010
Ericsson, Inc. 2006 - 2008
AT&T 2003 - 2006
AT&T 1999 - 2002
AT&T 1994 - 1999
AT&T 1992 - 1994
AT&T 1980 - 1992
Skills
Strategy, Product Management, CRM, Telecommunications, Sales Operations, Managed Services, Leadership, Management, Business Planning, Sales Management, Sales, Mergers & Acquisitions, Executive Management, Budgets, Business Case, Business Development, Business Strategy, Channel, Channel Partners, Cloud Computing, Competitive Analysis, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, Finance, Go-to-market Strategy, Human Resources, IT Strategy, Mobile Devices, New Business Development, Outsourcing, Product Marketing, Professional Services, Program Management, SaaS, Sales Process, Solution Selling, Start-ups, Strategic Partnerships, Vendor Management, Wireless
Education
University of Pennsylvania - The Wharton School 1988 — 1990
MBA, Management
University of Illinois at Urbana-Champaign - College of Business 1975 — 1979
Bachelors, Business and Music
Dialog Direct August 2014 - Present
21st Century Newspapers LLC / Digital First Media June 2003 - Present
Kmart Corporation January 2000 - May 2003
Ameritech January 1999 - December 2000
Handleman Company 1996 - 1999
Dickenson, Wright, Moon, Van Dusen & Freeman 1990 - 1994
BDO Seidman LLC 1988 - 1990
Skills
General Ledger, Forecasting, Finance, Accounting, Internal Controls, Budgets, Analysis, Mergers & Acquisitions, Internal Audit, Financial Analysis, Process Improvement, Financial Reporting, Variance Analysis, Accounts Receivable, Cash Management, Accounts Payable, Executive Management, Management, Consolidation, Managerial Finance, Mergers, Payroll, Strategic Planning, Sarbanes-Oxley Act, Analytical Skills, GAAP, Highly Analytical, Financial Modeling, Corporate Finance, Cash Flow, Financial Audits, Financial Statements, Collaborative, Creative Problem Solving, Account Reconciliation, Income Statement, Fixed Assets, Financial Accounting, Leadership, Cross-functional Team...
Education
Walsh College 1996 — 1997
Master of Science, Finance, Concentrations in Corporate & International Finance
Oakland University 1983 — 1988
BS Accounting, BS Finance, Accounting and Finance
CopyPress July 2014 - Present
Sundee Alon Travel and Consulting July 2013 - Present
DC Dining Guide March 2015 - Present
Go4TravelBlog March 2014 - Present
Dialog Direct February 2014 - March 2015
Ambiance Live BVBA July 2013 - January 2014
Express Scripts December 2011 - April 2013
Express Scripts June 2009 - December 2011
Express Scripts January 2007 - May 2009
Express Scripts April 2006 - December 2006
Skills
Process Improvement, Analysis, Project Management, Business Communications, Communication, Microsoft Excel, Organizational..., Customer Service, Production Schedules, Project Planning, Organization, Forecasting, Research, Networking, ERP, Operations Management, Event Planning, Business Planning, Travel Management, Travel Planning, Travel Writing, Six Sigma, VBA, SQL, Quality Assurance, Management, Visio, Team Building
Education
The University of Texas at Arlington - College of Business Administration 2008 — 2010
Master's, Business Administration
The University of Texas at Arlington 2001 — 2005
BA, Criminology
Dialog Direct April 2015 - Present
Promotional Marketing Insights May 2005 - April 2015
Archway Marketing Services January 2000 - May 2004
Young America 1985 - 2000
Carlson Marketing Group 1976 - 1985
Skills
Marketing, Direct Marketing, Integrated Marketing, Account Management, Direct Mail, Social Media, Marketing Strategy, Outsourcing, Sales Promotion, Contact Centers, Logistics, Offshoring, Business Development, Strategic Planning, Leadership, Online Marketing, B2B, SEO, Strategy, Cross-functional Team..., Lead Generation, Salesforce.com, Interactive Marketing, CRM, Advertising, Sales, Management, Digital Strategy, Marketing Communications, New Business Development, Digital Marketing, Strategic Partnerships, Training, Email Marketing, Database Marketing, Customer Retention, Multi-channel Marketing, Forecasting
Education
University of Denver
B.A., Speech Communications
Blake School
DealerSocket June 2015 - Present
DealerSocket February 2015 - Present
Dialog Direct October 2013 - April 2015
Academy Mortgage Corporation March 2013 - October 2013
Dialogue Marketing June 2011 - March 2013
NetSteps August 2009 - May 2011
Sonic Innovations January 2008 - August 2009
Distinctive Software Systems July 2006 - December 2007
BestBill December 2004 - July 2006
Skills
.NET, Website Development, ASP.NET MVC, ASP.NET, C#, VB.NET, LINQ, HTML/XML, jQuery, JSON, SQL, SQL database design, ASP, SQL Profiler, JavaScript, WinForms, Windows Services, Firebug, Fiddler, SQL Reporting Services, CruiseControl, Visual Studio, Report Writing, Programming, Web Services, Web Applications, ASP.NET AJAX, Web Forms, Razor, ASP.NET Web API, MSBuild, Text Processing, Troubleshooting, Internet Troubleshooting, Silverlight, Computer Engineering, Software Engineering, Web Engineering, Software Quality, Software Reuse, TFS, FogBugz, MySQL, Delphi, FoxPro, Crystal Reports, Quality Assurance, AJAX.NET, SEO, HTML
Education
DeVry University 2001 — 2004
Bachelor, Computer Engineering Technology
Snow College 2000 — 2002
None, Computer Information Systems
Dialog Direct October 2014 - January 2015
Datamatics Global Services Limited June 2014 - September 2014
Bankers Life and Casualty Company February 2014 - April 2014
Bloom Marketing August 2013 - January 2014
Skills
Insurance, Life Insurance, Health Insurance, Sales, Call Centers, Customer Service, Property & Casualty..., Commercial Insurance, Marketing, General Insurance, Term Life Insurance, Team Building
Education
Penn Foster 2014 — 2015
certificate business essentials working towards associate, Business Administration and Management, General
Roosevelt High 1995 — 1999
High School Diploma
Dialog Direct May 2014 - Present
Oakland University August 2011 - December 2013
Target November 2008 - November 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML
Education
Oakland University 2011 — 2015
Dialog Direct March 2014 - Present
BGI Creditors Liquidating Trust January 2012 - March 2014
Book Industry Charitable Foundation January 2009 - October 2012
Borders 2007 - 2011
Borders 2006 - 2007
Borders 2004 - 2006
Skills
Accounts Payable, Accounts Receivable, Accounting, Customer Service, Access, Analysis, Invoicing, Management, Vendor Management, Microsoft Excel, Negotiation, Movex, Leadership, Retail, Inventory Management, Lawson, Supervisory Skills, Invoice Processing, Team Leadership, Time Management, Vendor Relations, Journal Entries, Month End Close, Internal Controls, Auditing, Process Improvement
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Business/Finance
Washtenaw Community College
Associates Degree, Accounting
Dialog Direct March 2015 - Present
Dialog Direct January 2014 - March 2015
Budco March 2011 - January 2014
Budco February 2011 - April 2012
Budco September 2007 - January 2011
Kaizen Technologies October 2006 - January 2010
Barclays Bank April 2007 - July 2007
Mindtree Ltd. 2004 - 2006
ObjectOrb Technologies August 2001 - August 2004
3i Infotech July 2000 - July 2001
Skills
Data Architecture, Agile Methodologies, SDLC, Requirements Analysis, Java Enterprise Edition, SOA, Enterprise Architecture, Software Development, Web Services, Spring, Integration, UML, SQL, Oracle, XML, Databases, Web Applications, Java, Business Analysis, Continuous Integration, Architecture, Agile Project Management, Software Project..., Solution Architecture, Hibernate, PL/SQL, Scrum, Data Warehousing, Database Design, Architectures
Education
Symbios - SCDL 2002 — 2005
MDBA, Finance
PSG College of Technology 1995 — 1998
B.S Applied Sciences, Manufacturing Processes
Comcast Business August 2015 - Present
Dialog-Direct July 2014 - Present
Dialog-Direct August 2013 - July 2014
Target February 2011 - June 2011
Skills
Research, Microsoft Word, Microsoft Office, Microsoft Excel, Management, PowerPoint, Training, Process Improvement, Windows, Outlook, English, Leadership, Sales
Education
Detroit International Academy 2006 — 2010
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
University of Phoenix
Associate of Arts (A.A.), Health/Health Care Administration/Management
Dialog Direct December 2010 - Present
Prelude Systems Inc 1996 - 2001
Skills
Training, Management, Problem Solving, Customer Satisfaction, SQL, Requirements Analysis, Software Development, Software Documentation, Coaching, Customer Service, Public Speaking, CRM, Process Improvement, Team Building
Education
The University of Texas at Arlington 2005 — 2009
Interdisciplinary Studies: Business, Management & Information Systems
Tarrant County College 2002 — 2003
Associate’s Degree, General Studies
Winston Churchill High School, San Antonio, TX 1974 — 1979
High School, General Studies
Dex Media September 2015 - Present
Grace Tabernacle January 2012 - Present
Dialog Direct July 2014 - August 2015
Dialog Direct April 2014 - July 2014
Dialog Direct February 2014 - April 2014
4th & Inches Sports Performance January 2012 - April 2014
Jones Elementary January 2009 - April 2014
Skills
Public Speaking, Critical Thinking, Criminal Investigations, Enforcement, Firearms, Criminal Justice, Police
Education
Prairie View A&M University 2007 — 2011
Bachelor of Science (BS), Criminal Justice and Corrections
Dialog Direct May 2015 - Present
Dialog Direct June 2013 - May 2015
Division of Enterprise Development September 2012 - May 2013
The Daily Toreador September 2011 - May 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Photoshop, Research, Social Media, Teamwork, Public Speaking, Windows, Editing, Facebook, Outlook, Data Entry, Event Planning
Education
Texas Tech University 2012 — 2013
Burleson High School 2006 — 2010
High School Diploma
Dialog Direct July 2013 - Present
Education
Schoolcraft College 2006 — 2016
Associate's degree, Radio and Television Broadcasting Technology/Technician
Specs Howard School of Media Arts 2008 — 2009
Diploma, Radio, Television, and Digital Communication
Dialog Direct April 2013 - May 2015
Budco: The Dialogue Company September 2010 - April 2013
Budco: The Dialogue Company May 2006 - September 2010
Budco: The Dialogue Company August 2001 - May 2006
Budco: The Dialogue Company May 1999 - August 2001
Budco: The Dialogue Company March 1996 - May 1999
Budco: The Dialogue Company April 1992 - March 1996
Budco: The Dialogue Company December 1989 - April 1992
Skills
Change Management, Program Management, Leadership, Team Leadership, Cross-functional Team..., Process Improvement, Business Process..., Process Management, Software Development..., ISO Implementation, CRM, CRM databases, Quality Management, Quality Auditing, Project Management, Project Management Plan, Visio, Microsoft Excel, Microsoft Word, Microsoft Project, Business Intelligence, Business Requirements, Requirements Gathering, Requirements Analysis, Communication, Project Implementation, Performance Measurement, Root Cause Analysis, Root Cause Problem...
Education
Oakland University 1980 — 1984
BA, Training and Development, Management
Dialog-direct September 2014 - Present
Novo 1 2013 - 2013
Dialogue Marketing September 2010 - November 2012
Equity Consultants 2004 - 2005
Skills
Training, Customer Satisfaction, Call Centers, Customer Experience, Leadership, Customer Service, Data Entry, Access
Education
University of Phoenix 2011 — 2015
Business Administration, Health Care
Pontiac Northern High
General Studies
Coldwell Banker Real Estate August 2015 - Present
Keller Williams Realty January 2015 - August 2015
Dialog Direct February 2013 - January 2015
Dialog Direct August 2011 - February 2013
Keller Williams Realty November 2005 - August 2011
NextiraOne August 2002 - October 2005
NOVO1 October 1998 - May 2002
NOVO 1 January 1994 - October 1998
Recruiter January 1992 - October 1994
Skills
Management, Sales, Recruiting, Performance Management, Training, Employee Relations, Leadership, Coaching, Customer Service, Process Improvement, Strategy, Human Resources, Team Building
Education
Purdue University Calumet
Bachelor of Arts (BA), English and Speech Communication
Ziplocal January 2015 - Present
ZipLocal May 2014 - January 2015
Dialog Direct December 2009 - March 2014
PGM, Inc. May 2007 - November 2007
Walmart May 2005 - October 2005
For Every Body June 2004 - December 2004
Dillards September 2003 - December 2003
Marketing Ally August 2001 - May 2003
Skills
Microsoft Excel, Microsoft Word, Customer Service, Quality Assurance, Bilingual-English/Spanis..., Windows, Teaching, Budgets, Negotiation, Team Building, Teamwork, Inventory Management, Coaching, Data Entry, Troubleshooting, Soft Skills, Call Centers, Customer Experience, Team Leadership, New Leads, Sales Operations, Billing Solutions, Google Docs, Management, Training, Sales, Problem Solving, Sales Process, Leadership, Salesforce.com, Account Management, Customer Satisfaction
Education
Universidad Tecnológica Nacional 1993 — 1997
Not graduated, Systems Engineering
English Institute-Mendoza, Argentina. 1982 — 1991
English-Spanish Interpreter, Language Interpretation and Translation
Dialog Direct September 2014 - February 2015
OtterBase September 2010 - January 2011
Enjoi Transportation March 2006 - December 2009
Kelly Services September 2001 - November 2005
Skills
Office Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, Customer Service, Office Equipment, Mortgage Servicing, Logistics, Records Management, Accounts Receivable, Typing, Multi-line Phone, Tax Accounting, Medical Office, Business Asssociate
Education
University of Phoenix 2015 — 2017
First Year, Business, Management, Marketing, and Related Support Services, Information Technology, 3.5
Finney High School 1989 — 1993
Finney High School, General Studies, 3.0
Dialog-Direct July 2010 - Present
Budco East Coast January 2009 - July 2010
Transcontinental Direct December 2004 - December 2008
Tyco Fire & Building Products January 1998 - December 2004
GE Betz January 1985 - January 1998
Betz (Dearborn) 1985 - 1997
GE Water & Process Technologies 1985 - 1997
ATV August 1983 - December 1984
Skills
Lean Manufacturing, Six Sigma, 5S, Start-ups, Mergers, Systems Analysis, Change Management, Organizational Design, Warehousing, Automation, Compliance, ITIL, Kaizen, Value Stream Mapping, Kanban, Continuous Improvement, DMAIC, FMEA, ISO, Program Management, Black Belt, Due Diligence, Project Management, ERP, Strategic Financial..., Leadership, Business Development, Process Improvement, Project Planning, Business Analysis, Business Process, Requirements Analysis, Management, Budgets, Vendor Management, Strategic Planning, Cross-functional Team..., Business Process..., Team Leadership, Software Development, Operations Management, Integration, Team Building, SDLC, Business Intelligence, CRM, IT Strategy, Guitar, P&L Management, Strategy
Education
Philadelphia University 1979 — 1983
BS, Computer Management
Philadelphia College of Textiles and Science
BS Computer Management, Computer Science
Radnor High School
US Navy Reserve February 2015 - Present
Dialog Direct January 2013 - October 2014
Dialogue Marketing August 2012 - November 2012
Sodexo 2009 - 2012
Skills
Game Development, Video Games, C++, Team Leadership, Level Design, Microsoft Office, Unity3D, Scripting, Python, Programming, C#, Java, Mission Oriented, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Javascript, Small Unit Leadership, Blender, Catering, Game Design, CompTIA A+, Troubleshooting
Education
Rensselaer Polytechnic Institute 2008 — 2012
Bachelor of Science (BS), Games & Simulations Arts & Sciences / Psychology
Eisenhower High School 2005 — 2008
Mathematics and Computer Science
Dialog Direct 2015 - Present
SR&NC. LLC June 2013 - March 2015
Volt Workforce Solutions January 2010 - June 2014
US Army August 2004 - February 2009
Bullfrog Spas November 2002 - August 2005
Skills
Help Desk Support, Customer Service, Troubleshooting, Leadership, Computer Hardware, Computer Proficiency, Management, Team Building, Team Leadership, Sales
Education
US ARMY Signal Corp 2004 — 2005
25 U Certificate, Radio, Computer, Navagational equipment, and training soldiers concerning each components
Olympus High School 1996 — 1999
GED
Salt Lake Community College
Computer Systems Networking and Telecommunications
Brave Enterprises, LLC November 2014 - Present
Trinity Fiduciary, LLC January 2007 - Present
Revolution Capital Group November 2012 - October 2014
Oakwood Worldwide August 2011 - November 2012
Contact Centers of America January 2011 - August 2011
Progressive Communications Int'l January 2009 - August 2010
Taylor Corporation November 2007 - January 2009
Lillian Vernon 2008 - 2009
Platinum Equity May 2002 - October 2006
Dialog Direct July 1995 - May 2002
Skills
Strategy, Business Development, Executive Management, Strategic Planning, Start-ups, Management, Competitive Analysis, Restructuring, Operations Management, Finance, Program Management, Turn Around Management, Leadership, Private Equity, Marketing, Corporate Finance, Sales, E-commerce, Investments, Business Strategy, Customer Service, Product Development, Process Improvement, Accounting, Corporate Development, Change Management, Team Building, Marketing Strategy, Strategic Partnerships, Business Intelligence, Management Consulting, P&L Management, BPO, Quality Management, Contract Negotiation, Human Resources, Cross-functional Team..., Business Planning, Acquisition Integration, Business Transformation, M&A experience, Call Centers, Pricing, Forecasting, New Business Development, Shared Services, Manufacturing..., Budgets, Mergers & Acquisitions, Due Diligence
Education
The University of Texas at Austin 1989 — 1991
Master of Business Administration (M.B.A.)
The University of Texas at Austin 1985 — 1989
Bachelor of Arts (B.A.)
Dialog Direct November 2012 - Present
Valassis October 1982 - June 2012
Skills
Direct Marketing, Direct Mail, Advertising, Marketing Strategy, Account Management, Digital Marketing, Media Planning, Integrated Marketing, Lead Generation, Market Planning, Analytics, Marketing Management, Strategic Planning, Marketing, Start-ups, Strategic Partnerships, Leadership, CRM, Strategy, New Business Development, Process Improvement, Team Leadership, Team Building, Management, Sales, Customer Relations, High Sense Of Urgency
Education
University of Michigan 1982 — 1988
Business Communications, Business, Management, Marketing, and Related Support Services
Dialog-Direct February 2015 - Present
Venteon November 2014 - February 2015
Conway MacKenzie, Inc. January 2014 - October 2014
SourceHOV February 2002 - November 2012
Kelly Services July 2000 - July 2001
Kelly Services September 1987 - June 2000
Skills
ADP Payroll, Payroll, Kronos, Billing Systems, Outsourcing, Performance Management, HRIS, Time & Attendance, Vendor Management, Human Resources, BPO, PeopleSoft, Benefits Administration, HR Policies, Employee Benefits, Talent Acquisition, Onboarding, Deferred Compensation, Talent Management, Employee Engagement, Employee Relations, Succession Planning, Labor Relations, Personnel Management, Compensation & Benefit
Education
University of Detroit Mercy
BA, Economics
Dialog Direct February 2010 - Present
Direct Group North America January 2007 - February 2010
TransNet Corporation October 1994 - July 2006
Skills
Direct Mail, Customer Service, Direct Marketing, Database Marketing, Account Management, Microsoft Office, New Business Development, Leadership, Digital Marketing, Microsoft Excel, Organization, Sales Operations, Advertising, Project Management, Management, Human Resources, Training, Vendor Management
Education
Thomas Edison State College
NASCENT Technology July 2014 - Present
Budco February 2010 - July 2014
Dialog Direct February 2010 - July 2014
Direct Group August 2009 - February 2010
System Development Resources, Inc. June 1998 - July 2009
NASCENT Technology June 1998 - July 2009
Jaguar Cars September 1998 - September 2006
Ford Motor Company 1998 - 2006
The Janus Group January 1995 - June 1998
Skills
Microsoft SQL Server, XML, HTML, Visual Studio, Integration, Visual Basic, C++, Change Control, C#, SQL, .NET, ASP.NET, SSRS, Databases, IIS, T-SQL, VB.NET, Web Services, Access, Business Analysis, Windows
Education
Stevens Institute of Technology 1990 — 1994
BE, Computer Engineering
Dialog Direct November 2013 - Present
LIG Companies L.L.C February 2007 - November 2013
South Of The Red.net February 2007 - November 2013
CSC November 2010 - August 2012
Santa Barbara Medical Innovations September 2009 - June 2010
First American Field Services May 2008 - October 2008
Countrywide Home Loans June 2004 - February 2007
Beal Bank October 2000 - April 2004
Stream International August 1999 - October 2000
Associates Home Equity Services September 1994 - June 1999
Skills
Management Consulting, Call Center, SEM, SEO, Website Development, Strategic Planning, Process Improvement, Business Development, Business Analysis, Financial Analysis, New Business Development, Sales Management, Risk Management, Sales, Marketing, Account Management, Portfolio Management, Mortgage Lending, Project Management, Business Process...
Education
The University of Texas at Arlington 1987 — 1992
B.A, Communication Management
American School Foundation Of Monterrey 1984 — 1987
General, General Degree
Dialog Direct February 1983 - Present
Skills
Red Hat Linux, Apache, Linux
Education
Schoolcraft College 1974 — 1975
Franklin High School 1972 — 1974
Dialog Direct August 2014 - Present
The Mars Agency June 2014 - August 2014
Meredith Xcelerated Marketing (MXM) September 2013 - May 2014
Aditya Birla Minacs February 2012 - September 2013
Xperience November 2010 - January 2012
Quicken Loans August 2009 - June 2010
Skills
Account Management, Leadership, Coaching, Sales, Recruiting, Process Improvement, Business Development, Strategy, CRM, Training, Relationship Management, Budget Monitoring, Strategic Communications, Cross-functional Team..., Budgets, Marketing, Program Management, Time Management, Fundraising, Facebook, Retail, Blogging, Management, Customer Satisfaction, Public Speaking, Team Building
Education
University of Michigan-Dearborn 2007 — 2009
BA, Psychology
Western Michigan University 2005 — 2007
Behavioral Psychology
Dialog direct October 2012 - January 2015
PCCW Teleservices January 2009 - October 2012
HSBC 2006 - 2008
PCCW Teleservices 2003 - 2006
Affinity Marketing Services June 2000 - November 2003
TeleQuest June 1995 - June 2000
Skills
BPO, CRM, Call Center, Call Centers, Customer Experience, Customer Service, Customer Retention, Offshoring, Management, Operations Management, Outsourcing, Product Management, Quality Assurance, Sales, Strategy, Telemarketing, Vendor Management, Training
Education
The University of Texas at Arlington 1990 — 1994
Bachelor of Science, Business
Dialog Direct December 2014 - Present
Dialog Direct November 2013 - December 2014
InStar Services Group August 2010 - June 2013
USA Switch/OEM Components October 2008 - April 2009
H&R Block Financial Advisors February 1994 - December 2004
Education
Wayne State University 1992 — 1996
MBA, Finance
University of Michigan 1986 — 1990
BGS, Accounting
Dialog Direct August 2012 - September 2014
MasterCard June 2011 - December 2011
Ingersoll Rand June 2006 - February 2011
Convergys March 2004 - September 2005
Convergys July 2000 - March 2004
Convergys June 1998 - July 2000
Southwestern Bell (AT&T) October 1995 - June 1998
Southwestern Bell (AT&T) October 1991 - October 1995
Southwestern Bell (AT&T) June 1989 - October 1991
Skills
Process Improvement, Six Sigma, Operations Management, Microsoft Excel, Team Building, Analysis, Leadership, CRM, Performance Management, Training, Management, Customer Service, Project Management, Team Leadership, Purchasing, Sales Management, Call Centers, Coaching, Budgets, Forecasting, Business Development, Business Analysis, Account Management
Education
Ohio University
B.S. Communications Management
University of Toledo
M.B.A., Management, Operations
Dialog Direct April 2011 - Present
Philip Morris USA September 1998 - January 2004
Toys R Us April 1996 - September 1998
Stern's Department Stores June 1990 - April 1996
Skills
Direct Mail, Database Marketing, Vendor Relations, Campaign Management, Telemarketing, Print Production, Direct Marketing, Customer Relations, Competitive Analysis, Leadership
Education
Rutgers University-New Brunswick 1986 — 1990
Bachelor of Science, Marketing
Dialog Direct June 2011 - Present
Skills
Onboarding, Applicant Tracking..., Employee Relations, Technical Recruiting, Recruiting, Talent Acquisition, Performance Management, Organizational..., Talent Management, Human Resources, Resume Writing, Life & Health Insurance..., Property & Casualty..., Insurance, Coaching, Interviews, Telecommunications, Corporate Recruiting, Call Centers, Phone Screens, Talent Mining, Talent Pipelining, High-volume Recruiting, Strategic Recruitment..., New Hire Orientations, Screening Resumes, Sourcing, Staffing Services, Job Descriptions, Career Development, Team Building, Executive Search, Background Checks, Multi-Location..., Staffing Processes, Staffing Development, Staffing Coordination, Behavioral Interviewing, Internet Recruiting, Workforce Planning, Hiring, Job Fairs, Contract Recruitment, Employee Engagement, Succession Planning, Screening, Staff Augmentation, Reference Checking, Employer Branding, College Recruiting
Education
Oakland University 2007 — 2011
Bachelor of Science, Human Resource Development
New Paradigm Promotional Marketing July 2015 - Present
Dialog Direct September 2014 - May 2015
Budco: The Dialogue Company June 2013 - September 2014
Budco: The Dialogue Company April 2007 - June 2013
Budco: The Dialogue Company February 2005 - April 2007
Budco: The Dialogue Company March 1986 - January 2000
Skills
Direct Mail, Integrated Marketing, Direct Marketing, Database Marketing, Digital Marketing, Lead Generation, Interactive Marketing, Analytics, Advertising, CRM, Marketing, Email Marketing, Online Advertising, Digital Strategy, Online Marketing, Account Management, Pharmaceutical Industry, Automotive, Event Management, Property & Casualty..., Program Management
Education
Schoolcraft College
Dialog Direct January 2015 - Present
Vivint July 2012 - December 2014
Moody Consulting Inc. January 2006 - July 2013
Prosper Inc. September 2010 - July 2012
The Summit Group of Utah June 2004 - March 2010
Chili's June 2002 - May 2004
Center for Applied Psychological Services October 2001 - May 2004
Skills
Job Analysis, Performance Management, Mentoring, Performance Appraisal, Talent Assessment, Recruiting, Human Resources, Training, Statistics, Talent Management, Onboarding, Interviews, Marketing, Leadership, Motivation, Sales, Program Management, Benefits Administration, Employee Benefits, Consulting, Organizational..., Leadership Development, Talent Acquisition, Executive Coaching, Employee Training, Organizational..., Employment Law, Employee Relations
Education
University of Nebraska at Omaha 2001 — 2004
Masters of Science, Industrial and Organizational Psychology
Southern Utah University 1998 — 2000
Bachelors of Science, Psychology and Business Administration
Dixie College 1992 — 1998
Associates of Science, General Education
Dialog Direct March 2014 - Present
Verizon Wireless September 2006 - June 2012
Skills
Customer Service, Coaching, Management, Social Networking, Call Centers, Team Leadership, Leadership, Customer Satisfaction, Customer Retention, Sales, Account Management, Training, Team Building, Customer Relations, Customer Experience, Microsoft Office, Process Improvement, Problem Solving
Education
University of Phoenix
Bachelor's degree, Marketing
University of Phoenix
Bachelor's degree, Marketing
Dialog Direct November 2013 - Present
Aflac August 2013 - October 2013
Jay Munj State Farm April 2013 - July 2013
Bankers Life and Casualty July 2012 - October 2012
Delphi Automotive Systems, LLC July 2010 - February 2012
Delphi January 2002 - June 2010
Skills
WordExcel, PowerPointOutlook, SharePointSAP, Internet, Communication skills -..., Planning and organizing, Problem assessment and..., Information gathering..., Customer service..., Flexibility, Adaptability, Teamwork, Microsoft Excel, Insurance, Service Orientation, Customer Service, Office Management, Accounts Payable, SAP, PowerPoint
Education
University of Phoenix 2004 — 2008
MBA, Business Administration/Marketing
USC Los Angeles, CA 1986 — 1988
Communication/Social Sciences
Dialog Direct September 2014 - Present
Denton state supporting living center 2011 - 2013
NOVO 1 April 2010 - August 2011
Skills
Customer Service, Microsoft Word, Sales, Customer Satisfaction, Microsoft Office, Data Entry, Microsoft Excel, Call Centers, Team Building, Outlook, PowerPoint, Healthcare, Customer Retention, Leadership, Training
Education
Prairie View A&M University 2009 — 2010
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
QCG Production, LLC January 2015 - Present
Dialog Direct August 2013 - December 2013
Penn State University September 2007 - May 2010
Skills
Customer Service, Social Media, Microsoft Office, Event Planning, Public Speaking, Social Networking, Microsoft Word, Microsoft Excel, Marketing, PowerPoint, Event Management, Leadership, Time Management, Public Relations, Sales, Teamwork, Research
Education
Penn State University 2007 — 2013
Bachelor’s Degree, Communication and Media Studies
Diversified Industrial Staffing December 2014 - Present
Dialog Direct September 2014 - December 2014
Creative Stitches & More January 2007 - September 2014
Detroit Diesel Company January 1991 - January 1998
Skills
Social Media, Teaching, Photography, Graphic Design, Art, Management, Research, Editing, Sales, Team Building
Education
Thomas Cooley High School
Diploma
Sawyer School of Business
University of Phoenix
Wayne County Community College