Experience
Rochester Regional Health - Contract through Solü Technology Partners   August 2015 - Present
Eagle Productivity Solutions   September 2014 - August 2015
Eagle Productivity Solutions   August 2014 - September 2014
Gallery Salon   June 2011 - September 2014
Gallery 100   June 2012 - September 2012
QuoJax Corporation  2009 - 2009

Skills
Content Management, Content Development, Technical Writing, Creative Writing, Instructor-led Training, Training & Development, Marketing, Social Media Marketing, Social Media, Brand Management, Client Relations, Direct Marketing, Event Management, Marketing Communications, Email Marketing, Advertising, Facebook, Event Planning, Newsletters

Education
Rochester Institute of Technology   2006 — 2013
Bachelor of Science (BS), Professional and Technical Communications

Experience
Smooth Element   June 2009 - Present
We Are Charette   June 2012 - September 2013
Float  March 2008 - January 2010
Effective UI   July 2008 - October 2008
Eagle Productivity Solutions   June 2007 - July 2008

Skills
Interaction Design, User Interface Design, Web Design, Graphic Design, CSS, Motion Graphics, Illustrator, User Experience, Photoshop, Adobe Creative Suite, Web Development, Animation, User Interface, WordPress, After Effects

Education
Rochester Institute of Technology   2006 — 2009

Experience
Reading Eagle Company  April 2015 - Present
Self-Employed  May 2010 - Present
Eagle Productivity Solutions   January 2013 - October 2014
The Campus Citizen   August 2012 - December 2012
Democrat and Chronicle  December 2010 - December 2010
The Spectator  August 2008 - January 2010
Edinboro University of Pennsylvania  November 2009 - November 2009
WSFTV   January 2007 - January 2008

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Magazines, Public Speaking, Editorial, Publications, Multimedia, Digital Media, Editing, InDesign, Politics, Newspapers, Social Networking, News Writing, Copy Editing, AP Style, Creative Writing, Blogging, Proofreading, Journalism, Facebook, Training, Feature Articles, Photography, Social Media, Public Relations, WordPress, Adobe Creative Suite, Content Development, Technical Writing, Online Journalism, Storytelling, Writing, Social Media Marketing, Newsletters, Press Releases

Education
Indiana University-Purdue University at Indianapolis   2010 — 2012
Bachelor of Arts (B.A.), Journalism, 3.33

Edinboro University of Pennsylvania   2008 — 2010
Journalism

Experience
Halcyon Asset Management  May 2014 - Present
Halcyon Asset Management  2013 - May 2013
614 Group   June 2012 - August 2012
Eagle Productivity Solutions   June 2011 - April 2012

Skills
Social Media, Research, Business Ethics, PowerPoint, Outlook, Microsoft Office, Microsoft Excel

Education
Marymount Manhattan College   2009 — 2013
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

Experience
IP.com  November 2010 - Present
Team Toepper   November 2009 - November 2010
Eagle Productivity Solutions   July 2007 - October 2009
BIOPHAN TECHNOLOGIES, INC.   June 2005 - May 2007
CONSERVE ACCOUNTS RECEIVABLE MANAGEMENT   June 2004 - June 2005
CELLTECH PHARMACEUTICALS, INC.   February 2003 - April 2004
WORDS BY DESIGN, INC.   May 2001 - October 2002
MANNING & NAPIER INFORMATION SERVICES  August 1997 - April 2001
Polansky Center for Research   1994 - 1996

Skills
Editing, Copywriting, Training, Project Planning, Layout, Technical Writing, Proofreading, Copy Editing, Proposal Writing, Public Speaking, Instructional Design, Instructor-led Training, Adult Education, Software Documentation, Leadership, E-Learning, Captivate, Writing, Project Management

Education
Nazareth College   1988 — 1990
BA, English, Secondary Education

Nazareth College   1988 — 1990
BA English, English

Experience
Gannett  March 2013 - February 2015
Eagle Productivity Solutions   February 2013 - June 2013
US Navy  October 2006 - January 2013
US Navy  January 1990 - March 2011
US Navy  November 1987 - March 2011
Eastman Kodak  October 1977 - October 2006
Eastman Kodak  January 1995 - January 2006

Skills
SAP, Visio, Quality Assurance, ERP, Requirements Analysis, Management, Program Management, Integration, Business Process..., Process Improvement, Analysis, SAP SRM, Business Process, Project Management, Testing, Business Analysis, Training, SAP Implementation, Access, MS Project, Troubleshooting, IT Strategy, Security Clearance, Materials Management, Six Sigma, Cross-functional Team..., Risk Management, Business Intelligence, SAP R/3, Security, Software Documentation, Supply Chain Management, Databases, Team Leadership, PMP, Procurement, Military, SharePoint, Dedicated and energetic..., Microsoft Project, SAP ERP

Education
Rochester Institute of Technology   1997 — 2002
Bachelor of Science (BS), Information Technology

Monroe Community College   2013 — 2014
A+ and Network+ Certifications, Jan 2015

Experience
Eagle Productivity Solutions   January 2015 - Present
Concentrix  November 2014 - January 2015
Hemsley Fraser  June 2010 - June 2014
IBM Global Services  October 2007 - December 2009
2130 Partners   February 2009 - April 2009
Vitalwork  February 2008 - July 2008
Spectrum Water Coolers, Inc   January 2007 - March 2008
Leadership Institute, Syracuse University   October 2005 - May 2007
Syracuse University  August 2005 - May 2007
Training Systems Institute   January 2006 - December 2006

Skills
E-Learning, Mentoring, Instructional Design, Training, Program Management, Staff Development, Analysis, Blended Learning, Project Management, Curriculum Design, Project Planning, Learning Management..., Human Resources, Interviews, Teaching, Research, Management, Strategy, Change Management, Leadership Development, Workshop Facilitation

Education
Syracuse University   2005 — 2007
M.S., Instructional Design

Kent State University   1998 — 2002
B.S., Early Childhood Education

Experience
Eagle Productivity Solutions   January 2013 - Present
Democrat and Chronicle  August 2012 - November 2012
GateHouse Media  March 2011 - September 2012
Screenvision Direct  October 2007 - April 2011
Chase Manhattan Corporation  March 2005 - October 2007
Citizens Bank  2004 - 2006
Citibank  1999 - 2001

Skills
Advertising, Marketing, New Business Development, Salesforce.com, Online Advertising, Business Development, Cold Calling, Advertising Sales, Sales, Email Marketing, Networking, Digital Media, Time Management, Social Media Marketing, Training Leadership, Training, Customer Retention, Leadership, Marketing Strategy, Online Marketing, B2B, Direct Marketing, Sales Management, Corporate Training, Account Management, Management, Employee Training, Sales Presentations, Direct Sales, Social Networking, Selling, Lead Generation, Train New Employees, Small Business, Digital Marketing, Sales Process

Education
Monroe Community College
Writing, Business, Communications

Experience
DelConte Design and Home Staging Services, LLC   July 2000 - Present
Innovative Restaurant Supply Inc.   January 2009 - Present
Eagle Productivity Solutions   January 1995 - May 2010

Education
Monroe Community College
AAS, Certificate, Interior Design, Merchandising

University of Phoenix
BS, Business

Experience
Galiot Group, LLC   August 2015 - Present
Kaiser Permanente  February 2015 - August 2015
Sony Pictures Entertainment  July 2013 - October 2014
Galiot Group, LLC   January 2012 - July 2013
Eagle Productivity Solutions   December 2011 - September 2012
Office of U.S. Senator Kirsten Gillibrand   January 2011 - September 2011
Northpoint Advisors   July 2010 - October 2010
Georgia State University - Information Systems and Technology (IS&T)   September 2008 - May 2010
International Rescue Committee  2009 - February 2010
MAS Holdings  2007 - 2008

Skills
Nonprofits, Instructional Design, Public Speaking, Non-profits, Policy Analysis, Teaching, Fundraising, Project Management, Human Resources, Microsoft Office, Leadership Development, Volunteer Management, Policy, Training, Hands-on Training, Leadership, Customer Service, Community Outreach, Program Management, Community Development, Social Media, Research, Organizational..., Talent Management, MS Office Suite, Software Training, Program Development, Staff Development, Curriculum Development, Public Relations, Higher Education, Editing, Program Evaluation, Conflict Resolution, Workshop Facilitation, Visio, Data Analysis, PowerPoint, Coaching, Qualitative Research, Change Management, SharePoint, Mainframe, Business Operations

Education
Georgia State University   2008 — 2010
Master of Public Policy, Nonprofit Policy Management

Whittier College   2002 — 2006
BA, Political Science

Overseas School of Colombo   2000 — 2002
International Baccalaureate Diploma, Advanced Chemistry & Advanced Biology

Visakha Vidyalaya   1989 — 2000

Experience
Eagle Productivity Solutions   April 2012 - Present
Bosch Security Systems  October 2005 - February 2012
Alstom Signaling Inc  October 2000 - October 2005
Billitier Electric Inc   June 1999 - August 2000
Frontier Communications  January 1995 - February 1999
Frontier Communications  January 1990 - January 1995

Skills
SAP R/3, Excel, AS400, Accounting, Financial Analysis, Financial Reporting, Internal Controls, Auditing, Accounts Receivable, Process Improvement, IFRS, Access, Accounts Payable, Budgets, Hyperion Enterprise, Forecasting, Financial Accounting

Education
Lycoming College
Bachelor's degree, Accounting

Rochester Institute of Technology
Master of Business Administration (MBA), Business Administration and Management, General

Experience
Harris Corporation  September 2015 - Present
Unisys  January 2014 - August 2015
HARMONY SCHOOL OF MUSIC   January 1995 - January 2014
Eagle Productivity Solutions   July 2011 - May 2013
Eagle Productivity Solutions   July 2011 - May 2013
Xerox  October 2000 - October 2004
Xerox  January 2000 - January 2004
University of Rochester-ROCHESTER   January 1999 - January 2000
TESCO SALES ASSOCIATES   January 1994 - January 1998
The Estée Lauder Companies Inc.   January 1992 - January 1994

Skills
Training, Management, Leadership Development, Instructor-led Training, Team Building, Staff Development, Editing, Software Documentation, Leadership, Adult Education, Public Speaking, Customer Service, Team Leadership, Social Media, Program Management, Nonprofits, Event Planning, Organizational..., Process Improvement, Teaching

Education
Certified Technical Trainer and Oracle Certified Trainer   2001 — 2002

Nazareth College of Rochester   1991 — 1995
Bachelor's degree, Music and Business

Monroe Community College
Associate, Science, Business

Experience
Roberts Wesleyan College  December 2012 - Present
Roc Focus   April 2012 - Present
Eagle Productivity Solutions   May 2011 - December 2012
YNN Rochester, Time Warner Cable   November 2009 - May 2011
Nideo   March 2009 - August 2009
Gordon College  August 2007 - January 2009
WROC Channel 8   May 2008 - August 2008
KTVU Channel 2  January 2008 - April 2008

Skills
Editing, Television, Training, Leadership, Public Speaking, Social Media, Blogging, Interviews, Social Networking, Video, Management, Coaching, Web Development, Microsoft Office, Event Planning, Event Management, Events, Sales, Data Entry, Copy Editing, Technical Writing, Journalism, Marketing, Marketing Communications, Project Management, Project Planning, Photography, Digital Photography

Education
Gordon College   2005 — 2008
Bachelor of Arts, Communication Arts

Experience
Eagle Productivity Solutions   February 2015 - Present
YMCA of Greater Rochester  May 2014 - Present
Greece Central School District  September 2011 - December 2011
Greece Central School District  April 2011 - July 2011
West Irondequoit Central School District  November 2009 - April 2010

Skills
Mathematics Education, Smartboard, Elementary Education, Differentiated..., Classroom Management, Lesson Planning, Literacy, Classroom, Special Education, Educational Technology, Technology Integration, Balanced Literacy, Technology Education, Common Core State..., Integrating Technology..., Customer Service, Public Speaking

Education
Roberts Wesleyan College   2011 — 2012
Masters, Literacy Education

Roberts Wesleyan College   2005 — 2009
B.S., Elementary Education

Experience
Eastman Kodak Company  February 2014 - Present
Freeze-Dry Foods, Inc.   March 2013 - February 2014
Carestream Health  May 2010 - July 2011
Eagle Productivity Solutions   April 2010 - July 2010
Eastman Kodak  January 2004 - March 2009
Eastman Kodak  September 1998 - January 2004
Eastman Kodak  December 1992 - September 1998

Skills
Organic Chemistry, Biology, Formulation Development, Process Improvement, Process Development, Six Sigma, Purchasing, Design of Experiments, Technology Transfer, Technology..., Project Management, Technical Documentation, Science Education, Commercialization, Materials Science, Formulation, Manufacturing, Process Simulation, Inkjet, R&D, Polymers, Analytical Chemistry

Education
Rochester Institute of Technology
Master of Science, Chemistry

State University of New York College at Cortland
Bachelor of Science, Chemistry/Biology

Experience
Baxter International Inc.  January 2014 - Present
Beth Hatvilah, Inc   April 2010 - Present
Derech Hatorah of Rochester   2008 - Present
Eagle Productivity Solutions   February 2012 - October 2013
Bausch + Lomb  February 2011 - June 2011
Eastman Kodak Company  2007 - 2008
Eastman Kodak Company  2003 - 2008
Eastman Kodak Company  1975 - 2008
Eastman Kodak Company  2002 - 2004
Eastman Kodak Company  1997 - 2002

Skills
Program Management, Regulatory..., Cross-functional Team..., Medical Devices, Imaging Science, Electro-mechanical, Six Sigma, Process Improvement, Troubleshooting, Leadership, Product Development, Management, Strategy, Project Management, Training, Manufacturing

Education
Rochester Institute of Technology   1979 — 1983
(MS, Engineering Management-all course work completed)

University of Rochester   1975 — 1976
(MS, Mechanical Engineering - All coursework completed)

University of Rochester   1972 — 1975
BS, Mechanical Engineering

University of Rochester   1972 — 1974
BA, Mathematics

Monroe Community College   1970 — 1972
AAS, Liberal Arts

Experience
Eagle Productivity Solutions   July 2009 - Present
Nukote International  October 2004 - April 2009
Rochester Institute of Technology  March 2002 - October 2004

Skills
Testing, Databases, Creative Direction, Customer Service, Troubleshooting, Cross-functional Team..., Time Management, CSS, Instructor-led Training, Sales, Product Development, Management, Technical Writing, Integration, Project Management, Process Improvement, Adobe Creative Suite, E-Learning, Web Design, Editing, Engineering, Instructional Design, Team Building, Team Leadership

Education
Ithaca College   1998 — 2000
Bachelor of Arts, Print Journalism, Writing

Experience
Eagle Productivity Solutions   2012 - Present

Skills
Team Building, Leadership, Microsoft Office

Education
State University of New York College at Brockport
Master's Degree, Curriculum Specialist

Houghton College
Bachelor's Degree, Inclusive Education & Mathematics

Experience
L.L.Bean   June 2015 - Present
Bowdoin College  April 2012 - May 2015
Bowdoin College  September 2011 - May 2015
Bowdoin College  September 2011 - September 2014
L.L.Bean   June 2014 - August 2014
Eagle Productivity Solutions   June 2013 - August 2013
Town of Mendon Recreation Department   June 2010 - August 2013

Skills
Adobe Marketing Cloud, Google Analytics, ForeSee Analytical..., Mathematica, Data Analysis, Editing, Microsoft Office Suite, Wolfram Mathematica, LaTeX, R, Cinderella, Mac and PC proficient, Quantitative Models

Education
Bowdoin College   2011 — 2015
Bachelor's Degree, Mathematics and Economics, Senior

Honeoye Falls - Lima High School   2007 — 2011
High School

Experience
Loring Ward  March 2013 - February 2015
Eagle Productivity Solutions   July 2009 - December 2012
iD Tech Camps  May 2008 - August 2009
Rochester Rotary Charitable Trusts  May 2007 - October 2007
CGI Communications  2006 - 2007

Skills
Production, Video Production, Lighting, Photoshop, After Effects, Photography, Video, Mac, Microsoft Office, Final Cut Pro, Illustrator, Video Editing, Premiere, Videography, Adobe Creative Suite, Word, Multimedia, Avid Media Composer, Commercials, Editing

Education
SUNY Brockport   2002 — 2005
Bachelor's degree, Journalism

Monroe Community College   2002 — 2004
AS, Communication Broadcasting Journalism

Marietta College

Experience
University of Rochester Medical Center  December 2013 - Present
University of Rochester Medical Center  October 2012 - November 2013
University of Rochester Medical Center  February 2012 - September 2012
Eagle Productivity Solutions   October 2011 - February 2012
Cornell University  July 2010 - August 2011
Hobart and William Smith Colleges  January 2005 - June 2010
Rochester Institute of Technology  December 2006 - March 2007

Skills
Healthcare Information..., Application Integration, Data Integration, Integration, HL7, Software Development, Agile Application..., EMR, EHR, Interfaces, Data Interfaces, Middleware, Health Information..., Large Scale System..., Hospital Information..., Health Information..., Epic Bridges, Orion Rhapsody, ETL, Data Migration, Data Modeling

Education
Cornell University   1998 — 2004
Master's Degree, Linguistics

SUNY at Buffalo   1993 — 1998
Bachelor's Degree, Classics and Classical Languages, Literatures, and Linguistics / Philosophy

Experience
NimbleUser  November 2014 - Present
Eagle Productivity Solutions   April 2013 - November 2014
St. Joseph's School   October 2012 - July 2014
University of Rochester - University IT   November 2012 - April 2013
University of Rochester  December 2009 - November 2012
University of Rochester Medical Center  March 2003 - December 2009
American Appraisal Associates  September 1998 - March 2003
Rochester Red Wings  July 1996 - October 1997
Xerox  1996 - 1997

Skills
Data Analysis, Microsoft Office, Customer Service, Writing, PowerPoint, Excel, Strategic Planning, Analysis, Customer Relations, Problem Solving, Public Speaking, Marketing Strategy, Cross-functional Team..., Team Leadership, Teamwork, Microsoft Excel, Change Management, Fundraising, Training, Leadership, Strategy, Employee Training, Project Management, Manage Client..., Brand Management, Photoshop, Inventory Management, Website Updating, Website Development, Marketing, Event Management, Public Relations, Research, Social Media, Team Building, MS Project, Business Strategy, Business Analysis, Software Documentation, Entrepreneurship, Time Management, Customer Satisfaction, Budgets, Program Management, Process Improvement, Management, Media Relations, Market Research, Travel, Valuation

Education
Simon Graduate School of Business   2007 — 2011
Master, Business Administration; Marketing

University of Rochester Leadership Training Program2007   2007 — 2007

Bradley University   1992 — 1996
BA, English

Penfield High School   1988 — 1992

Experience
New Horizons at Logical Operations   April 2014 - Present
East Bloomfield United Methodist Church   January 2014 - Present
University of Rochester Medical Center  May 2011 - March 2014
Center for Health and Behavioral Training   May 2011 - March 2014
Allens Hill United Methodist Church   January 2012 - December 2013
LANtec of Louisiana  November 2009 - May 2011
Eagle Productivity Solutions   March 2006 - October 2009
Mendon Church   January 2002 - October 2009
Gary D. Leenhouts   September 2001 - October 2009
ICI Systems  2006 - 2009

Skills
Lotus Notes, JavaScript, HTML, CSS, Web Development, Windows, Access, SharePoint Designer, Outlook, Microsoft Office 2007, PowerPoint, Troubleshooting, XP, Windows 7, Technical Training, Operating Systems, Databases, Microsoft Word, Classroom Management, Public Speaking, Adult Education, E-Learning, Training Delivery, Microsoft Excel, Hands-on Training, Instructor-led Training, Training, Articulate Studio, Articulate Storyline, Microsoft Office 2013, Microsoft Office 2010, Microsoft SharePoint..., IBM Lotus Domino, Microsoft Office 2003, LotusScript, Word, Excel, Software Training, Application Development, Bible teaching, Keyboardist, Pianist, Organ, SharePoint, Lotus Domino, Windows XP, Microsoft Office

Education
Rochester Institute of Technology   1977 — 1979
Bachelor of Science, Business Administration

Monroe Community College   1975 — 1977
A.S., Business Administration

Zion Bible Institute   1980 — 1982
Ministerial, Ministry, Music

Learning Solutions 2013   2013 — 2013

Experience
Strategic Interests, LLC   June 2014 - Present
Rochester Rehabilitation Center - Mental Health Center   January 2013 - April 2014
Clifton Springs Hospital  October 2013 - December 2013
Eagle Productivity Solutions   May 2007 - July 2013
Constellation Brands  June 1997 - May 2006
Bausch & Lomb  June 1995 - May 1997

Skills
Training, Healthcare Information..., Healthcare, Business Analysis, Leadership, Management, Process Improvement, Medical Records, Health Information..., Medical Coding, Account Management, Competitive Analysis, EHR, Data Analysis, Vendor Management, Quality Assurance, HIPAA, Strategy, Team Building, Consulting, Strategic Planning, Cross-functional Team..., Healthcare Analytics, Electronic Health..., Quality Improvement, Software Documentation, EMR, Health Information...

Education
Boston College
Bachelor of Science (B.S.), Marketing

Alfred State College - SUNY College of Technology   2011 — 2013
Associate of Arts and Sciences (AAS), Health Information Technology, 3.91

Experience
EarthLink  June 2015 - Present
EarthLink Business  November 2012 - Present
Eagle Productivity Solutions   November 2011 - October 2012
Sutherland Global Services  March 2005 - March 2011
Global Crossing  January 1995 - August 2001

Skills
Time Management, Creative Development, Writing, Leadership Development, Curriculum Development, Training & Development, Public Speaking, Multi-channel Marketing, Telecommunications, Sales Process, Entrepreneur, Project Coordination, Client Training, Employee Training, Leadership, Entrepreneurship, Management, Recruiting, Training, Team Management, Customer Experience, Quality Assurance, Customer Service, Customer Satisfaction, Call Centers, Human Resources, Project Management, Employee Engagement, Instructional Design, Training Delivery, Team Building, Team Leadership, BPO, Staff Development, Sales Operations, Onboarding, Strategic Planning, Start-ups, Performance Management, Cross-functional Team..., Coaching, Sales

Education
Monroe Community College

Experience
Pictometry International Corp.  April 2015 - Present
Pictometry International Corp.  September 2013 - April 2015
Eagle Productivity Solutions   April 2013 - September 2013
Fibertech  July 2012 - March 2013
Fibertech Networks  February 2012 - June 2012
Adecco  October 2011 - January 2012
United States Air Force  November 2003 - December 2008

Skills
Data Analysis, Thinking Outside The Box, Social Media, Training & Development, Technical Training, Technical Analysis, Customer Presentations, International Relations, International..., Quotations, Billing Process, Customer Service, Customer Retention, Market Analysis, Quote Preparation, Photography, Employee Training, Cross-functional Team..., Music Creation, Musical Improvisation, Audio Engineering, Recording Studio, Music Performance, Music Production, Outstanding..., Group Theory, Public Speaking, Presentation Design, Presenting to Senior..., Presenting to Clients, Training, Interviews, GIS systems, GIS, Geological Mapping, Development & delivery..., Training Programme..., Software Deployment, Hardware Deployments, Resume Writing, Networking, Interview Preparation, Job Fairs, Management, Temporary Placement, Internet Recruiting, Instructor-led Training, Screening Resumes, Leadership, Project Management

Education
THE COLLEGE AT BROCKPORT STATE UNIVERSITY OF NEW YORK   2009 — 2011
Bachelor of Science, Communications

Community College of the Air Force   2006 — 2008
Associate of Science, Communication Applications Technology

Experience
Litron Laboratories   November 2012 - Present
Cachelle Guadagnino Art Appraisal Service   September 2008 - Present
Rochester and   January 2008 - Present
Arthritis Foundation  January 2003 - Present
Eastman House International Museum of Photography and Film   January 1997 - Present
Arthritis Foundation  March 2003 - December 2013
Eagle Productivity Solutions   November 2011 - November 2012
Susan B. Anthony House  January 2009 - November 2012
Appraiser, Decorative and Fine Art   January 2011 - June 2011
Eastman House Film Festival   January 2010 - May 2010

Skills
Antiques, Public Speaking, Volunteer Management, Customer Service, Research, Microsoft Office, Leadership Development, Mentoring, Community Outreach, Quality Assurance, Personal Development, Nonprofits, Analysis, Photography, Fundraising, Public Relations, Management, Training, Leadership, Event Planning

Education
Gemological Institure of America   2012 — 2015
B.S. Syracuse University, Diamonds Graduate, GIA, Gemology

Gemological Institute of America   2012 — 2014
Graduate Diamonds, Graduate Gemologist, A

New York University   2008 — 2008
Appraisal of Fine and Decorative Arts Professional Certificate, Appraisal of Fine and Decorative Arts

New York University   2008 — 2008
Professional Certification, USPAP Certified, Fine and Decorative Arts

State University of New York College at Brockport   1991 — 1992
Graduate School, Communication

Syracuse University   1986 — 1989
BS, Acting, English

Syracuse University   1986 — 1989
Bachelor of Science Acting, VPA

Bishop Kearney High School
NY State Regents High School Diploma, College/University Preparatory

State University of New York at Brockport
Graduate Program, Communications

Experience
Quotient  May 2015 - Present
M.S. Hall & Associates, LLC   March 2012 - May 2015
Eagle Productivity Solutions   January 2012 - March 2012
Self Employed  September 2011 - November 2011
Progressive Expert Consulting  December 2008 - June 2011

Skills
Microsoft Excel, Microsoft Office, Healthcare, Data Analysis, Medicare, Medicaid, Analysis, Healthcare Information..., Problem Solving, Process Improvement, HIPAA, Hospitals

Education
North Park University   2005 — 2008
B.A.

Experience
Rochester Regional Health (formerly Unity Health System)   2013 - Present
YMCA  2005 - Present
Xerox  July 2011 - July 2012
Bryant and Stratton College  July 2006 - June 2011
Eagle Productivity Solutions   November 2004 - July 2006
City of Rochester  1998 - 2004
Neighborhood Housing Services  March 2002 - March 2003
Peace Corps - Dominican Republic  1995 - 1997

Skills
Instructional Design, Higher Education, Teaching, Public Speaking, Program Development, Staff Development, Events Coordination, Program Coordination, Project Management, Training, Adult Education, Curriculum Development, Nonprofits, E-Learning, Event Planning, Leadership Development, Research, Program Management, Community Outreach, Grant Writing, Management, Career Counseling, Recruiting, Curriculum Design, Resume Writing

Education
Rochester Institute of Technology   2004 — 2004
Master Degree, Instructional Technology

Purdue University - Krannert School of Management   1989 — 1993
Bachelor Degree, Business Management

Experience
YourEncore  January 2013 - Present
AJLMEDIA DESIGN + CREATIVE SERVICES   January 2006 - Present
Paychex  January 2012 - June 2012
Eagle Productivity Solutions   October 2010 - January 2012
Time Warner Cable News  January 2007 - November 2010
ESL Federal Credit Union  2001 - 2005

Skills
Web Design, Social Media, Blogging, Online Marketing, Twitter, Social Media Marketing, Graphic Design, Facebook, Wordpress, Social Networking, Copywriting, Writing, Web Development, Online Advertising, Instructional Design, SharePoint, News Writing, Journalism, Project Management, Presentation Design, Communication, Sales, Customer Service, Administrative..., Banking, Cash-handling, Professional..., Enterprise Content..., Web Content Management, Web Content Optimization, Copy Editing, Curriculum Design, CRM, WordPress, Content Management, Training

Education
Rochester Institute of Technology   2008 — 2009
Technical Communication

State University of New York College at Brockport   2000 — 2007
Bachelors of Science, Broadcast Communications

Experience
Eagle Productivity Solutions   March 2015 - Present
Eagle Productivity Solutions   September 2011 - February 2015
Eagle Productivity Solutions   November 2009 - September 2011
Eastman Kodak  August 2006 - November 2009
Eastman Kodak  August 2004 - August 2006
Heidelberg Digital  March 2003 - August 2004
NexPress Solutions  May 1999 - March 2003

Skills
Process Improvement, Cross-functional Team..., Technical Writing, Lean Manufacturing, Team Leadership, Project Management, Training, SAP, Software Documentation, Program Management, Analysis, Product Development, Manufacturing, SAP R/3, Leadership, Change Management, Data Analysis, Management, Access, Project Planning, Six Sigma, Troubleshooting, Instructional Design, Testing, Visio, Instructor-led Training, Microsoft Excel, E-Learning, Quality Assurance, CRM, SharePoint, Strategic Planning, Team Building, Integration, Proposal Writing, Account Management, SAP ERP

Education
Grove City College   1975 — 1979
BA, Psychology

Experience
Symantec  January 2014 - Present
Paychex  October 2013 - December 2013
Eagle Productivity Solutions   April 2013 - October 2013
M&T Bank  December 2012 - April 2013
Xerox Corporation  April 2010 - September 2012
NETMarketing Media   January 2008 - April 2010
General Motors  March 1983 - October 2008

Skills
Proposal Management, Project Management, Proposal Writing, Technical Writing, SharePoint, Statistics, Graphic Design, Web Design, Executive Summary..., Leadership, Web Analytics, Document Automation, SEO, Photoshop, Dreamweaver, Microsoft Word, PowerPoint, HTML, E-commerce, Microsoft Excel, Social Media, Drafting Proposals, Proposal Support, Engineering, RFP, Integration, Training, Consulting, Unigraphics, Project Coordination, Salesforce.com, Cross-functional Team..., Program Management, Qvidian Proposal..., Visible Thread Language..., Document Automation..., WS-FTP, Engineering Publications, Engineering Reports, Keyword Research, SEM, Online Advertising, Social Media Marketing, Organic Search, Link Building, Internet Marketing, Online Marketing..., RFPs, Engineering Graphics, Qvidian

Education
State University of New York College at Brockport   1978 — 1980
Bachelor's Degree, English

Monroe Community College   1976 — 1978
Associate of Science (A.S.), Liberal Arts; Industrial Studies

Rochester Institute of Technology   1975 — 1976
Engineering Diploma, Applied Industrial Studies

Experience
Paychex  August 2013 - February 2014
GE Energy  August 2011 - December 2011
Eastman Kodak  September 2010 - January 2011
Eagle Productivity Solutions   August 2008 - May 2010
CGI Communications  June 2008 - August 2008
Worst Cook Ever   January 2008 - August 2008
ThisNext  January 2008 - August 2008
Green Options  February 2007 - April 2008
Planetsave   February 2007 - April 2008
University of Rochester  September 2006 - September 2007

Skills
Editing, Writing, Technical Writing, Creative Writing, Web Content Management, Copywriting, MS Project, Brand Development, Instructional Design, Marketing, Blogging, Content Management, Newsletters, Social Media Marketing, Web Content

Education
Rochester Institute of Technology   2002 — 2006
Bachelor of Science (BS), Film, History, Communications and Political Science

Experience
Eagle Productivity Solutions   January 2013 - Present
Eagle Productivity Solutions   October 2009 - Present
Mindex  October 2008 - April 2009
Element K  January 2000 - September 2008
Kodak  November 1998 - December 1999
Gannett Newspapers - Democrat & Chronicle   June 1997 - October 1998
Matrix Unlimited   June 1996 - May 1997
Bullet Graphics   March 1996 - May 1996

Skills
Articulate Storyline, Articulate Studio, Articulate Presenter, Captivate, Flash, ActionScript, Photoshop, Lectora, Adobe Creative Suite, E-Learning, Multimedia, Instructional Design, Graphic Design, Flash Animation, User Interface Design, Web Design, HTML5, CSS, User Experience, Storyline, Process Flow..., budgeting, Project Management, Process Improvement, Training & Development, Gamification, Client Services, Storyboarding, Creative Services

Education
Monroe Community College   1991 — 1993
Associates, Design, Fine Art

Experience
Eagle Productivity Solutions   July 2014 - Present
Penfield Place Nursing Home   May 2013 - July 2014
Hurlbut Care Communities  February 2014 - April 2014

Skills
Creative Writing, Technical Writing, Critical Thinking, Social Media, Marketing, Marketing Communications, Writing, Interpersonal..., Elder Care, Editing, Proofreading, Blogging, Newsletters, Literary Criticism, Microsoft Office, Quick Reference Guides, Reference Guides, Public Speaking, Microsoft Word

Education
Nazareth College of Rochester   2010 — 2014
Bachelor's Degree, English Literature / Communication and Rhetoric (Double Major), Legal Studies (Minor), 3.87 GPA

Sodus Central High School   2007 — 2010
Advanced Regents Diploma with Honors

Experience
Eagle Productivity Solutions   2014 - Present
Eagle Productivity Solutions   2012 - 2014
Eagle Productivity Solutions   2011 - 2012
Rochester Group, Inc   January 2008 - January 2011
Kenda Systems, Inc   January 2006 - January 2007
Rochester Area School Districts   January 2002 - January 2006
NF Associates   January 2000 - January 2002

Skills
PowerPoint, Technical Documentation, SharePoint, Technical Writing, Visio, Instructional Design, Training, Software Documentation, SnagIt, Team Leadership, Microsoft Office, E-Learning, Instructor-led Training, Curriculum Design, Analysis, Writing, CRM, Process Improvement, Closed Loop Marketing, Requirements Gathering, Business Analysis, Requirements Analysis, Business Requirements, Requirement..., HTML, Reference Manuals, End User Training, User Guide Creation, Microsoft Word, Creative Writing, Proposal Writing, Cloud Computing, Management, Change Management, Hands-on Training, Proofreading, Pharmaceutical Industry, Learning Management, Blended Learning, Technical Training

Education
Nazareth College of Rochester   2004 — 2006
M.A., Liberal Studies

Nazareth College of Rochester   2002 — 2004
Teaching Certificate, English/Language Arts Teacher Education

Binghamton University   1998 — 2001
Bachelor of Arts (B.A.), English

Lancaster University   1998 — 1999
Study Abroad, European History

Experience
Verizon Wireless  March 2014 - Present
Eagle Productivity Solutions   January 2013 - Present
Concentrix  2007 - 2014
Xerox  March 2012 - December 2012
UNISYS  December 2009 - April 2012
Intertek  1998 - 2002

Skills
Customer Relations, Microsoft Office, Configurator, Bill of Materials, Oracle Applications, Customer Service, Training, Call Centers, Coaching, Employee Relations, Performance Management, Project Management, Testing, Time Management

Education
Clarkson University

Roberts Wesleyan College
Bachelor of Arts (BA), Religion/Religious Studies

Experience
Ingram Micro  July 2014 - Present
EarthLink  March 2012 - July 2014
Dox Electronics, Inc.   September 2009 - March 2012
IPLogic  September 2007 - June 2008
Versatile Systems, Inc.   November 2006 - April 2007
Eagle Productivity Solutions   September 2006 - October 2006
Sun Microsystems, Inc.   November 1998 - June 2006
No Child Left Behind  January 2005 - June 2005
Eastman Kodak Company  February 1982 - November 1998
United States Navy  November 1977 - November 1981

Skills
VMware, Cisco, Storage Area Networks, HP, Consultative Selling, Business Development, Client Relationship..., Field Service..., Network Design, Consulting, CRM, Cisco Technologies, Selling, Cloud Computing, Data Center, Storage, Enterprise Software, Networking, Servers, Firewalls, Telecommunications, Security, Citrix, IT Management, Professional Services, Technical Support, Managed Services, Disaster Recovery, Hardware, System Deployment, VoIP, NetApp, Solution Selling, Information Technology, Virtualization, Sales, SAN

Education
Villanova University   2009 — 2009
Master's Certificate in PMP IS/IT

Roberts Wesleyan College   2001 — 2003
Bachelor of Science, Organizational Management

Rochester Institute of Technology   1991 — 1995
Associate in Applied Science, Electrical Engineering Technology

Webster Schroeder   1975 — 1977
High School, English, Science, Math

Experience
Eagle Productivity Solutions   June 2015 - Present
Eagle Productivity Solutions   March 2012 - Present
Element K  November 2010 - January 2012
Thomson Reuters  September 1991 - June 2010
Michaels Stores, Inc.   March 2004 - February 2008

Skills
E-Learning, Technical Writing, Instructional Design, Content Development, Copy Editing, Captivate, Quality Assurance, Editorial, Creative Writing, Learning Management, Needs Analysis, Writing

Education
Finger Lakes Community College   1997 — 2000
A.A.S., Paralegal

Monroe Community College   1988 — 1990
A.S., Health Science

Experience
Eagle Productivity Solutions   2011 - Present
Eagle Productivity Solutions   2010 - 2011
ConServe  2008 - 2010
Prison Health Services  1998 - 2008

Skills
Strategic Human..., HRIS, Performance Management, Coaching, Leadership Development, Compensation Structure..., Process Improvement, Recruiting, Employee Relations, Organizational..., Team Building, Talent Management, Payroll, Onboarding, Training, Compensation & Benefit, Workers Compensation, Unemployment, Succession Planning, Learning Management, Employee Benefits, Employee Training, Applicant Tracking..., Benefits Administration, Employee Engagement, Talent Acquisition, Resume Writing, Deferred Compensation, Workforce Planning, New Hire Orientations, Organizational..., Interviews, Employee Handbooks, FMLA, Conflict Resolution, 401k Rollovers

Education
Alfred University   1997 — 1998
MPS, Business

State University of New York College at Brockport   1994 — 1997
B.S., Criminal Justice & Political Science

Experience
Stepping Stones Learning Center  October 2014 - Present
Greece Central School District  September 2014 - Present
Eagle Productivity Solutions   October 2011 - Present
University Preparatory School  September 2013 - February 2014
Webster, Greece, Penfield, Hilton School Districts   October 2009 - August 2013
Webster Central School District  September 2009 - October 2011
Xerox Corporation  September 1998 - September 2005
Xerox Corporation  1988 - 1990

Skills
Techinical Writing, Sales in the Graphic..., Learning through the..., IEP Development &..., Creating & Managing a..., Web Project Management, Teaching, Marketing Communications, Collateral Design, Collateral Material..., Sales Training and..., Administrative Support, Multimedia Project..., Training, Multimedia, E-Learning, Adult Education, Newsletters, Curriculum Development, Administrative..., Leadership, Community Outreach, Instructional Design

Education
Nazareth College   2007 — 2009
Masters in Education, Certified Gen. Ed. 1-6 & SE

Rochester Institute of Technology   1989 — 1992
Bachelors of Science, Printing Management Science

Monroe Community College   1985 — 1988
Associate of Arts and Science, Communications & Media Arts

Experience
Eagle Productivity Solutions   November 2014 - August 2015
Partners + Napier  January 2014 - August 2014
Eagle Productivity Solutions   March 2013 - January 2014
Partners + Napier  March 2012 - September 2012

Skills
Typography, Adobe Creative Suite, Advertising, Web Design, Motion Graphics, Logo Design, HTML 5 / CSS, jQuery, Interactive Design, Art Direction, InDesign, Creative Strategy, Graphic Design, Layout, Flash, Creative Direction, Photoshop, Illustrator, Brochures, Interactive Advertising, Branding & Identity

Education
Rochester Institute of Technology   2009 — 2012
Bachelor of Fine Arts (B.F.A.), Graphic Design

Monroe Community College
Associate's degree, Design and Visual Communications, General

Experience
Eagle Productivity Solutions   May 2009 - Present

Skills
Instructional Design, E-learning, Adult Education, Software Training, Problem Solving, Instructional Technology, Dreamweaver, Windows, Microsoft Office, Windows 7, Outlook, Strategic Planning, Word, Excel, ActionScript, Web Development, Web Design, Photoshop, CSS, Software Documentation, Microsoft Excel, Blended Learning, PowerPoint, Teaching, Multimedia, Adobe Creative Suite, E-Learning, Captivate, Graphic Design, HTML, Flash, Project Management, Performance Management, User Interface Design, Customer Service, SnagIt, Wordpress, Editing, Java, Training, Microsoft Word, Learning Management, Hands-on Training

Education
Finger Lakes Community College
Computer Science

Experience
Eagle Productivity Solutions   April 2014 - Present
Eagle Productivity Solutions   July 2013 - April 2014

Skills
Technical Writing, Advertising, Microsoft Office, Marketing, Business Communications, French, Persuasion, Non-verbal Communication, History, Drawing, Photoshop, Articulate Storyline, E-Learning, CRM, Salesforce Training, Salesforce.com, Creative Writing, Power Director, Time Management, Facebook

Education
State University of New York at Buffalo   2011 — 2013
Bachelor of Arts (B.A.), Communication

Ipag Business School   2012 — 2012
Bachelor of Arts (B.A.), Communication

Finger Lakes Community College   2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities

Experience
University of Rochester Medical Center  January 2014 - Present
Solu Technologies   January 2012 - January 2014
RailComm  March 2008 - December 2011
Eagle Productivity Solutions   2007 - 2011
True North Marketing   2005 - 2008
Fairport Central School District  2005 - 2008
Heidelberg  August 2002 - October 2005
Rochester Chapter of the American Marketing Association   2001 - 2004
NexPress Solutions  2001 - 2003
Eastman Kodak  1999 - 2001

Skills
Product Marketing, Corporate Training, Channel Management, Marketing Operations, B2B, Product Management, Product Development, Strategic Planning, Cross-functional Team..., Channel Partners, Marketing Management, Sales Operations, CRM, Business Development, Marketing, Training, Team Leadership, Direct Marketing, Business Strategy, Salesforce.com, Sales Management, Leadership, Advertising, Coaching, Sales, Program Management, Management, Strategy, Marketing Strategy, Project Management, New Business Development, Integrated Marketing, Budgets, Sales Process, Selling, Customer Service, Healthcare, Marketing Communications, Team Management

Education
Rochester Institute of Technology   2002 — 2002
Executive Management Program- Organization Management & Operations

State University of New York College at Brockport
Physical Education Teaching and Coaching

University of Phoenix
B. S., Business Management & Operations- High Honors

Experience
City of Rochester  January 2014 - Present
Eagle Productivity Solutions   2012 - Present
Rochester Catholic Press Assn. d/b/a Catholic Courier and El Mensajero Catolico newspapers   July 2007 - July 2011
Jay Advertising  April 2003 - March 2004

Skills
Advertising, Marketing Communications, Social Media Marketing, Direct Marketing, Marketing Strategy, Digital Marketing, Online Advertising, Integrated Marketing, Email Marketing, Media Planning, Marketing, Social Media, Direct Mail, Public Relations, Copywriting, Editing, Blogging, Social Networking, Press Releases, Facebook, Management, Direct Sales, Training, Sales Operations, Broadcast, Sales

Education
Medaille College   2014 — 2015
Master's Degree, Organizational Leadership

St. John Fisher College   1998 — 2002
Bachelor's Degree, Media and Communication (formerly Communication/Journalism)

Cayuga County Community College   1991 — 1993
Business Administration and Management, General

Experience
School of Visual Arts  August 2015 - Present
School of Visual Arts  March 2015 - Present
The Frick Collection  March 2015 - July 2015
Eagle Productivity Solutions   December 2011 - July 2015
Coach  May 2015 - May 2015
Graham Art Gallery   September 2014 - May 2015
Success Academy Charter Schools  January 2015 - March 2015
Painting With a Twist  December 2011 - August 2014
Metrix Marketing   April 2012 - April 2013
Temple Beth El  April 2012 - November 2012

Skills
Teaching, Public Speaking, Management, Research, Program Management, Social Media, E-Learning, Adult Education, PowerPoint, Instructor-led Training, Event Management, Editing, Event Planning, Facebook, Microsoft Office, Customer Service, Training, Leadership Development, Leadership, Staff Development, Instructional Design

Education
School of Visual Arts   2013 — 2014
Master of Arts (M.A.), Critical Theory and the Arts

SUNY Brockport   2008 — 2011
Bachelor of Arts (B.A.), Communication, Studio Art

Experience
Eagle Productivity Solutions   October 2011 - Present
Business Education teacher at Greece Olympia High School   September 1996 - June 2011

Skills
Instructional Design, Adult Education, Staff Development, Curriculum Development, Curriculum Design, Classroom, Coaching, Instructional Technology, Leadership Development, Teaching, Training, Public Speaking

Education
Nazareth College of Rochester   1995 — 2000
Master of Science (MS), Business Education

Nazareth College of Rochester   1995 — 2000
Bachelor of Science (BS), Business Administration and Management, General

Experience
The Fellowship of Catholic University Students  June 2012 - Present
Eagle Productivity Solutions   June 2011 - July 2011
Rolling Hills Country Club  May 2008 - August 2008

Education
Colorado State University   2008 — 2012
Bachelor of Fine Arts (B.F.A.), Graphic Design

Experience
...doing business as Galileo II Productions   August 1976 - Present
Presage Technologies   February 2008 - August 2008
CTG (Computer Task Group)   March 2006 - May 2006
Eagle Productivity Solutions   November 2004 - March 2005
Research Foundation of SUNY, Buffalo State College, Center for Development of Human Services   May 2003 - August 2004
WKBW-TV  June 2001 - February 2002
iWin, Inc.   October 2000 - November 2000
IBM  October 1999 - January 2000
Reciprocal  June 1998 - November 1998
CompuVest Associates   November 1996 - March 1998

Skills
Television, Film, Creative Writing, Screenwriting, Copywriting, Entertainment, Public Relations, Marketing, Corporate Communications, Technical Writing, Video Production, Video, Editing, Video Editing, Final Cut Pro, Film Production, Media Production, Broadcast, Post Production, Blogging, Content Development, Storytelling, Advertising, Writing, Press Releases, Documentaries

Education
Syracuse University   1973 — 1976
MS, TV/Radio/Film - Mass Communications

Syracuse University   1973 — 1976
MFA (pending completion of thesis-film), Cinema-Drama

Colgate University   1964 — 1968
BA, English Literature (honors); History.

Experience
Onboard Informatics  May 2014 - Present
Eagle Productivity Solutions   2013 - 2014
Atair Aerospace  2005 - 2013
Prudential Financial  1999 - 2002
The MONY Group  1997 - 1999
US Navy  1985 - 1993

Skills
Customer Success..., Strategy, Management, Leadership, Business Development, Cross-functional Team..., Operations Management, Project Management, Contract Negotiation, Marketing, Business Strategy, Start-ups, New Business Development, Proposal Writing, Program Management, International Traffic..., Business Planning and..., RFI/RFP Writing, International Business, Product Development, Startup Development, Business Planning, Team Leadership, Forecasting, Project Planning, Marketing Communications, Market Research, Strategic Planning, Contract Management, Defense Contracting, Budgets, Staff Development, CRM, Training, Executive Management, Consulting, Mergers & Acquisitions, Process Improvement, Strategic Partnerships, Government, Product Management, Manufacturing

Education
Louisiana State University   1995 — 1996
Master of Business Administration (MBA), Business Administration and Management, General

Southeastern Louisiana University   1990 — 1992
BA, Marketing

St. Paul's School   1980 — 1984

Experience
Beyond Stage 4   April 2013 - Present
Insert Boobs Here   February 2011 - Present
BEAM Interactive  July 2008 - Present
National Breast Cancer Coalition  July 2013 - July 2013
Living Beyond Breast Cancer  February 2013 - February 2013
Dumbwaiter Design  November 2007 - June 2008
BEAM Interactive  June 2007 - August 2007
Par 4 Associates   May 2006 - January 2007
Eagle Productivity Solutions   May 2006 - September 2006

Skills
Interaction Design, ActionScript, Web Design, Graphic Design, Computer Animation, XHTML, PHP, MySQL, XML, Motion Graphic Design, User Interface Design, Motion Graphics, User Experience, Flash, Flash Animation, Brand Development, Graphics, Information Architecture, User Interface, User Experience Design, Information Design, Typography, Front-end, Interactive Media, Concept Design, Adobe Creative Suite, Interactive Advertising, Dreamweaver, Illustrator, Cinema 4D, HTML 5, Social Media, CSS, WordPress, CSS3, Logo Design, InDesign, Creative Strategy, Usability, Photoshop, Mobile Design, Corporate Identity, Branding & Identity, Interactive Marketing, Storyboarding, Visual Design, Mac, Patient Advocacy, Breast Cancer Advocate, Mobile Applications

Education
SkillShare   2014 — 2014
NA, Introduction to Screenwriting for Short Films

National Breast Cancer Coalition   2013 — 2013
Diploma, Project LEAD

Rochester Institute of Technology   2005 — 2008
BFA, New Media Design & Imaging

NHTI, Concord's Community College   2003 — 2005
AS, Graphic Design and Printing Technologies

Montserrat College of Art   1999 — 2000
NA, Fine Arts: Drawing & Painting

Experience
Rochester Institute of Technology  April 2015 - Present
The Greater Rochester Track Club   November 2014 - Present
Logical Operations  May 2012 - April 2015
Eagle Productivity Solutions   December 2009 - May 2012
Eagle Productivity Solutions   February 2008 - March 2010
Novatek Communications  2007 - 2008
Element K  January 2000 - 2008

Skills
Digital Photography, Adobe Creative Suite, Graphic Design, Flash Animation, User Interface Design, Project Management, Corporate Identity, Designing Marketing..., Art Direction, Instructional Design, E-Learning, Multimedia, Learning Management, Content Management, Animation, Graphics, Adobe Acrobat, Instructor-led Training

Education
Rochester Institute of Technology   1995 — 1999
Fine Art, Graphic Design

Experience
Wayne-Finger Lakes BOCES  September 2012 - Present
Ontuitive  August 2011 - September 2012
Mindex Technologies, Inc  October 2008 - August 2011
Eagle Productivity Solutions   July 2008 - October 2008
Paychex  October 2007 - July 2008
Paychex  December 2004 - October 2007
Eastman Kodak  January 2001 - October 2003
Eastman Kodak  January 1997 - January 2001

Skills
Technical Writing, Microsoft Office, Software Documentation, Access, Visio, SharePoint, Customer Service, Troubleshooting, Process Improvement, Team Building, Lotus Notes, Change Management, Team Leadership, Windows, Microsoft Excel, Outlook, Leadership, Program Management, Training

Education
Rochester Institute of Technology   2005 — 2007
MS, Training and Instructional Design

State University of New York College at Brockport   1995 — 1997
BS, Business Administration

Experience
Qualitrol Company   May 2007 - December 2012
Eagle Productivity Solutions   October 2005 - March 2007
Paradigm Learning  January 2005 - October 2006
Spectracom Corporation  January 2000 - January 2004
Spectracom Corporation  January 1988 - January 2000

Skills
Customer Service, Sales Management, Project Management, Telecommunications, New Business Development, Sales, Business Development, Networking, Cross-functional Team..., Manufacturing, Training, Product Development, Team Leadership, Employee Training, Process Improvement, Leadership, Lean Manufacturing, Team Building

Education
Medaille College   2002 — 2005
AAS, Business Management

Palmyra-Macedon Central

R.I.T.
Computer Technology Studies

Experience
Mitchell Pierson, Jr. Inc. Realtors   June 1985 - Present
Eagle Productivity Solutions   2011 - Present

Skills
Leadership, Staff Development, Business Development, QuickBooks, E-Learning, Strategic Planning, Customer Service, Public Speaking, Team Building, Event Planning, Social Media, Training Delivery, Technical Training, Instructor-led Training

Education
Nazareth College   1990 — 1993
BS, Business Admin / Education

Fairport High School

Minerva DeLand
High School

Experience
MicGinny's/Calabria Catering   2012 - Present
DBA - Professional Presentations (Rochester NY)   1995 - Present
SNC-Lavalin  March 2011 - August 2012
Eagle Productivity Solutions,  2008 - 2010
MKS Instruments  May 2005 - 2008
Nira T. Kirmisch, Esq.   1998 - 2007
Delphi  2002 - 2005
Preferred Care, Rochester   1998 - 2000
Adair Law Firm   1996 - 1998
Higland Hospital   1989 - 1996

Skills
Microsfot Word, Microsoft Excel, microsoft publisher, powerpoint, Visio, Access, front page, MS Project, Word Perfect, Lotus Notes, Groupwise, Internet Research, quickbooks, PowerPoint, Project Management, FrontPage, Supervisory Skills, Online Research, QuickBooks, Onboarding, Outlook, Change Management, Software Documentation, Microsoft Publisher, Employee Relations, Recruiting, Coaching, Microsoft Word, Training, Project Planning, Budgets, System Administration, Human Resources, Marketing, Proofreading, Payroll, Proposal Writing, Time Management, Microsoft Office, Editing, Team Building, Accounting, Customer Service, Troubleshooting, Wordperfect, Process Improvement, PeopleSoft, Leadership, Resume Writing, Administrative...

Education
Bryant and Stratton   1982 — 1985
AOS, Information Processng, 3.8

Bryant and Stratton College   1980 — 1981
Certification, Secretarial Science, 3.9

Computer Confidence
MOUS Certification

Monroe Community College
Business Administration

Experience
U of R  December 2010 - Present
Market America  January 2010 - October 2011
Eagle Productivity Solutions   March 2010 - November 2010
Bausch & Lomb  October 2005 - March 2009
Bausch & Lomb  2000 - 2005

Skills
Training, Coaching, Invoicing, QRC, Customer Service, Microsoft Excel, Team Building, Outlook, Leadership, Software Documentation, Staff Development, Process Improvement, Healthcare, Management, Cross-functional Team..., Leadership Development, Public Speaking, Strategic Planning

Education
State University of New York College at Brockport   1997 — 1999
Bachelors, Communications, English

Niagara University   1995 — 1997
Liberal Arts

Experience
Hologic (Formerly Gen-Probe)   March 2014 - Present
Bausch & Lomb  January 2010 - August 2013
Finger Lakes Community College  September 2009 - January 2010
Eagle Productivity Solutions   April 2008 - November 2008
Chesapeake Research Review, Inc.   February 2004 - April 2008
The Home Depot  October 2000 - November 2003
Richland School District 2  August 1995 - June 2000
Richland School District One  August 1994 - June 1995

Skills
Microsoft Office, E-Learning, Pharmaceutical Industry, Medicine, Clinical Trials, Research, Instructional Design, Editing, Medical Writing, FDA, Medical Devices, Sop, Regulatory Submissions, Clinical Development, Training, GCP, Ophthalmology, Regulatory Affairs, Oncology, Clinical Study Design, SOP

Education
College of Charleston   1997 — 1997
Post Graduate - Chemistry

Clemson University   1995 — 1995
Post Graduate - Biology

Lander University   1995 — 1995
Post Graduate - Biology

University of South Carolina-Columbia   1992 — 1994
MA, Teaching Biology

University of Maryland Baltimore County   1987 — 1988
BA, English

Anne Arundel Community College   1985 — 1987
AA, General Studies

Medical University of South Carolina
Post Graduate - Biology

Experience
5LINX Enterprises Inc.  July 2012 - Present
Eagle Productivity Solutions   October 2009 - June 2012
Eagle Productivity Solutions   April 2008 - October 2009
Gannett  April 2006 - April 2008
Gannett  February 2004 - April 2006

Skills
Blended Learning, Leadership, Technical Writing, Training, Team Leadership, E-Learning, Instructional Design, Change Management, Project Management, Management, Coaching, Team Building

Education
Boston University
Bachelor of Science (B.S.), Biomedical Engineering

Experience
University of Rochester  December 2010 - Present
Eagle Productivity Solutions   December 2007 - February 2010
First Investors Corporation  2006 - 2007
Lynn Public Schools  1989 - 2006

Skills
Public Speaking, Leadership, Training, Management, CRM, Coaching, Workshop Facilitation, Technical Writing, Training Delivery, Curriculum Development, Employee Training, Captivate, Teaching, Curriculum Design, Classroom Management, Instructor-led Training, Instructional Design

Education
Boston University   1983 — 1989
BS, Education

Salem State University
Earned credits towards a Masters Degree in History

Experience
Eagle Productivity Solutions   July 2013 - Present
Cannon Industries  August 2009 - Present
Cannon Industries  2009 - 2010

Skills
Project Management, Process Improvement, Continuous Improvement, Manufacturing, Microsoft Office, Root Cause Analysis, Team Building, Active Directory, Customer Service

Education
Monroe Community College   2003 — 2006
Associate of Arts with focus in Computer Systems Engineering, IT networking and infrastructure.

Experience
PharmaSmart International  April 2011 - Present
Eagle Productivity Solutions   July 2009 - April 2011
Gannon University- Small Business Development Center  January 2008 - May 2009

Skills
Goal Oriented, Self-starter, Public Speaking, Microsoft Office, iOS, Leadership Development, Business Development, Marketing, Quality Management, Product Demonstration, Sales Presentations, SAP CRM, Manage Client..., Key Account Management

Education
Gannon University   2005 — 2009
Bachelors, History, Political Science

Experience
Eagle Productivity Solutions   February 2013 - Present

Skills
Powershell, Bash, Windows Batch, Perl, VBScript, MySQL, C++, Python, HTML, CSS, Windows, Windows Server, Linux, Mac OS, iOS, Cisco IOS, Android, Active Directory, DHCP, DNS, Group Policy, WSUS, Microsoft Office, Microsoft Exchange, Office 365, Symantec Endpoint..., Acronis, VMware, GFI

Education
Rochester Institute of Technology   2012 — 2016
Computing Security