The Training Associates
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The Training Associates Employees
Shulman Real Estate/Keller Williams Realty November 2014 - Present
C&R Shulman Investments, Inc. April 2014 - November 2014
Leaders in Global Strategic Marketing in the Greater Boston Area 2013 - November 2014
The Training Associates September 2008 - January 2013
Delphi Technology 2007 - 2008
Several Profit and Not-for-Profit engagments 2000 - 2007
The Judge Group 2001 - 2003
TAC Worldwide 1996 - 2000
Skills
Real Estate, Real Estate Marketing, Luxury Homes, Townhomes, First Time Home Buyers, HUD, Listing Homes, Single Family Homes, Multiple Listing Service, For Sale By Owner, Listings, First Time Home Sellers, Training, Business Development, Management, Strategy, Recruiting, Leadership Development, Project Management, Vendor Management, Sales, Program Management, Employee Training, Talent Management, Strategic Planning, Business Strategy, Talent Acquisition, Marketing, Organizational..., Performance Management, Marketing Strategy, Coaching, Human Resources, Business Planning, Leadership, Sales Process, Team Building, Training Delivery, Executive Coaching, Product Management, Time Management, Outsourcing, Personnel Management, Sales Management, Employee Relations, Public Speaking, Career Development, Analysis, Marketing Management, Marketing Leadership
Education
Boston College 1972 — 1976
Bachelor of Arts (BA), Political Science and Government
Suffolk University
MBA, International
Brookline High School
The Training Associates August 2015 - Present
Intersil Corporation 2014 - 2015
Arrow Electronics 2013 - 2014
Clare January 2002 - January 2012
BroadLogic Technologies 1999 - 2002
Creative Laboratories 1996 - 1999
Skills
Semiconductors, IC, Analog, Electronics, Semiconductor Industry, Mixed Signal, Hardware Architecture, Testing, Hardware, Wireless, Circuit Design, Product Marketing, Power Management, Embedded Systems, ASIC, Power Supplies, VoIP, Microcontrollers, Analog Circuit Design, RF, CMOS, Signal Integrity, System Architecture, Cisco Technologies, Ethernet, Technical Product...
Education
Netcom Learning, Las Vegas, NV 2012 — 2012
Diploma, Train the Trainer (CTT+ / MCT)
Cogswell Polytechnical College 1990 — 1994
Bachelor of Science (B.S.), Electrical, Electronic and Communications Engineering Technology/Technician, A
TripAdvisor April 2015 - Present
VMware October 2013 - February 2015
TripAdvisor February 2013 - October 2013
Next Jump 2012 - 2013
The Training Associates January 2012 - May 2012
Style Search and Consulting 2011 - 2012
Skills
Applicant Tracking..., Talent Acquisition, Recruiting, Technical Recruiting, College Recruiting, Internet Recruiting, Social Media, Microsoft Office, Social Networking, Email Marketing, Event Planning, Budgets, Networking, Public Relations, Account Management, Sourcing
Education
Champlain College 2006 — 2010
Bachelor of Science (BS), Psychology
University of Hawaii at Manoa
Betty Jane Rogers Varnado January 2012 - Present
The Training Associates January 2010 - Present
BrainStorm, Inc. November 2010 - June 2012
Bass, Berry & Sims, PLC October 2004 - February 2006
Productivity Point International March 1997 - July 2000
Skills
Microsoft Office, Word, Excel, PowerPoint, Outlook, Access
Education
Delgado Community College
Liberal Arts, Film & Theatre Arts
Lafayette High School
Louisiana Technical College
University of Louisiana at Lafayette
Private Computer Training Center June 2014 - Present
eDataTech November 2011 - May 2013
Monterey Bay Aquarium October 2010 - May 2013
PG&E June 2011 - October 2011
The Training Associates June 2011 - October 2011
Barracuda Networks January 2011 - February 2011
Trofholz Technologies October 2008 - October 2009
Trofholz Technologies December 2003 - October 2008
Skills
Instructional Design, E-learning, Curriculum Design, Teaching, Curriculum Development, Adult Education, Visio, Technical Training, Software Training, Microsoft Office, Hands-on Training, Team Leadership, Analysis, Program Management, Tutoring, E-Learning, System Administration, Networking, Learning Management..., Technical Writing, Training, SharePoint, Leadership Development, Classroom, Instructional Technology, Public Speaking, Instructor-led Training, Change Management, Research, ADDIE, Management, Captivate, Blended Learning, Distance Learning, Camtasia, Staff Development, Educational Technology, Needs Analysis
Education
California State University-Monterey Bay 2006 — 2007
M.A., Interdisciplinary
University of California, Santa Barbara 1982 — 1985
B.A., Anthropology
Ventura College 1980 — 1982
AA, Psychology
Gracing Training & Development December 2010 - Present
Gracing With Lydia July 2012 - Present
The Training Associates January 2012 - Present
Cambria Institute of Health, Well-Being and Longevity January 2015 - Present
Gracing With Lydia 2013 - 2015
Gracing With Lydia 2013 - 2015
Gracing With Lydia 2013 - 2015
Strategic Programs, Inc. March 2008 - December 2010
Launch Your Dreams 2005 - February 2008
Right Management 2005 - 2008
Skills
Leadership Development, Organizational..., Coaching, Instructional Design, Succession Planning, Personal Development, Workshop Facilitation, Executive Coaching, Performance Management, Training, Project Management, Public Speaking, Employee Training, Leadership, Management Consulting, Organizational..., Strategy, Consulting, Management, 360 Feedback, Program Management, Needs Analysis, Performance Consulting, Talent Management, Performance Improvement, Facilitation, E-Learning, Training Delivery, Emotional Intelligence, Employee Engagement, Executive Development
Education
Hollins University 1975 — 1979
BA, Biology
Virginia Commonwealth University 1983 — 1985
Instructional Design, Workforce Development and Training, A
The Training Associates February 2011 - Present
JP Morgan Chase 2008 - 2011
Accenture 2007 - 2008
Washington Mutual 2005 - 2007
Skills
Instructor-led Training, Captivate, Training Delivery, Hands-on Training, ADDIE, Technical Training, Instructional Design, E-Learning, Needs Analysis, Blended Learning, Leadership, Learning Management, Learning Management..., Soft Skills, Training
Education
Barry University
Bachelor of Science (BS), Professional Studies
Aptara 2014 - Present
The Training Associates 2010 - 2014
Chitika, Inc. December 2008 - 2010
Nowspeed Marketing January 2007 - December 2008
NPV Corporation 2004 - 2007
Skills
Online Marketing, Email Marketing, Online Advertising, SEO, SEM, Business Development, Social Networking, Web Analytics, Training, Marketing, New Business Development, Facebook, Selling, PPC, Program Management, Sales, Sales Process, Mobile Marketing, Analytics, Sales Management, Start-ups, Direct Sales, Social Media Marketing, Management, IT Service Management, Account Management, Strategic Partnerships, CRM, Team Leadership, Lead Generation, Google Analytics, Product Management, Entrepreneurship
Education
Clark University
Professional Certificate: Programming and Web Development
Natick H.S.
Springfield College
University of Massachusetts Boston
The Training Associates December 2010 - Present
JPMorgan Chase August 2009 - October 2010
FSV Payment Systems October 2007 - November 2009
DYNAMIC CORPORAT SOLUTIONS, INC April 2003 - September 2005
US Army June 1988 - June 1991
US Army June 1985 - June 1988
Skills
Coaching, Call Center, Training Delivery, Team Building, Leadership Development, Software Documentation, Change Management, Process Improvement, E-Learning, Instructor-led Training, Soft Skills, Customer Service, Public Speaking, Hands-on Training, Banking, ADDIE, PowerPoint, Acquisition Integration, Mergers, Procurement, Mortgage Lending, Mortgage Underwriting, Team Leadership, Real Estate, Real Estate License, Real Estate Transactions
Education
Columbia Southern University 2013 — 2015
Master of Business Administration (MBA), MBA
University of Phoenix 2012 — 2013
Project Management
University of Phoenix 2010 — 2012
Bachelor of Science (B.S.), Management
Florida State College of Jacksonville 1993 — 1995
Emergency Medical Technology/Technician (EMT Paramedic)
Samuel Wolfson
The Training Associates March 2015 - Present
TruStep Health & Wellness June 2004 - Present
K & B Engineering September 2005 - Present
The Training Associates January 2013 - March 2014
The Training Associates March 2012 - August 2012
Custom Caps, Inc. September 1994 - August 2010
Skills
Training, Management, Program Management, Coaching, Enterprise Software, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Outlook, Proprietary Software, Proprietary Systems, Financial Services, Trading Software, Entrepreneurship, Training Delivery, Information Technology..., Training Facilitation
Education
Boston College 1985 — 1989
Bachelor of Science (B.S.)
The Canterbury School 1981 — 1985
Alliance Training Center March 2015 - Present
La Mesa Brazilian Jiu-Jitsu March 2013 - September 2014
The Training Associates January 2012 - April 2013
Gracie jiu-jitsu January 2010 - September 2012
Skills
Brazilian Jiu-Jitsu, Personal Training, Social Media, Sports Marketing, Public Relations, Online Advertising, MMA, Fitness, Marketing Communications, Coaching, Sports, Leadership, Team Building, Fitness Training, Nutrition, Teaching, Wellness, Personal Development, Team Leadership, Sports Management, Leadership Development, Strength Training, Training, Entrepreneurship, Time Management, New Business Development, Small Business, Social Networking
Education
Gracie Jiu Jitsu 2010 — 2012
Second Degree black belt, Development art off jiu jitsu
University of Jiu-Jitsu 2007 — 2010
Pos graduation on brazilian Jiu Jitsu
Macaco Gold team Sao Paulo 1996 — 2006
Black belt jiu jitsu
Centro Universitário Sant'Anna 2000 — 2004
The Training Associates April 2012 - Present
MassMutual Financial Group April 2009 - April 2012
Northwestern Mutual January 2002 - April 2009
Northwestern Mutual Financial Network February 2006 - December 2007
Northwestern Mutual Financial Network January 2002 - February 2006
Devereux Foundation July 2000 - January 2002
Devereux Foundation August 1999 - July 2000
Skills
Leadership, Training, Employee Benefits, Recruiting
Education
City University of New York
Business
Autoliv November 2014 - Present
Aerotek November 2014 - September 2015
Redline Trading Solutions September 2014 - November 2014
JVT Advisors June 2014 - July 2014
The Training Associates June 2014 - July 2014
KBACE Technologies, Inc. February 2011 - March 2014
Entegris Inc. January 2010 - February 2011
Team Grill, Inc. November 2007 - November 2009
Boston Communications Group, Inc. (bcgi) (xius) December 1996 - April 2007
Winchester Hospital 1994 - 1995
Skills
Human Resources, Benefits Administration, New Hire Orientations, HR Policies, Recruiting, Interviews, Talent Management, College Recruiting, Sourcing, Talent Acquisition, Employee Relations, Employee Benefits, Technical Recruiting, Oracle HR, Oracle Benefits, Policy, Employee Engagement, Performance Management, HRIS, Applicant Tracking..., Program Management, Project Management, Vendor Management, Onboarding, Personnel Management, Employee Training, Leadership, Cross-functional Team..., Management, Payroll, PeopleSoft, SharePoint, Call Centers, Hiring, Change Management, Product Marketing, Job Descriptions, Training, Administration, Access, Internet Recruiting, Job Fairs, FMLA, Labor Relations, Screening Resumes, Contract Recruitment
Education
Franklin Pierce College & University of Massachusetts (UMass)
Bachelor's degree, Business Management; Marketing
Franklin Pierce College 1988 — 1991
Bachelors, Major: Management; Minor: Marketing
University of Massachusetts Lowell 1985 — 1989
Associates, Business Management
Allen Medical Systems February 2014 - Present
The Training Associates 2011 - 2013
Skills
Microsoft Word, Microsoft Excel, Outlook, Data Entry, Spreadsheets, Heavy Calendaring, Expense Reports, Receptionist Duties, Supply Ordering, Administrative Functions
Education
Emerson College 1984 — 1988
Bachelor of Science (BS)
Corvias Group August 2014 - Present
The Training Associates June 2014 - July 2014
KVH Industries, Inc. March 2014 - June 2014
Jumpstart August 2012 - February 2014
Textron April 2011 - December 2011
Textron April 2009 - April 2011
Textron December 2007 - April 2009
Club Car, Inc. / Ingersoll Rand August 2006 - December 2007
Club Car, Inc. / Ingersoll Rand May 2002 - August 2006
Goodrich TCS March 2000 - May 2002
Skills
Talent Acquisition, Full-life Cycle..., Health and Welfare..., Technical Recruiting, Internet Recruiting, College Recruiting, Behavioral Interviewing, Competency Based..., Telephone Interviewing, Training Delivery, Organizational..., Policy Review, Process Improvement, Pre-employment Testing, On the Job Training, Social Media, Social Networking, AIRS trained, Boolean Searching, Employee Relations, Fundraising, Non-profit..., New Hire Orientations, Interviews, Onboarding, Workforce Planning, Resume Writing, Sourcing, HRIS, Employer Branding, Compliance, Training, Recruiting, Applicant Tracking..., Management, Screening Resumes, Taleo, Program Management, Human Resources, Temporary Placement, Employee Engagement, Leadership
Education
Brenau University 2002 — 2004
MBA, Leadership Development
Piedmont College 1997 — 2000
BA, General Business
St. Charles Consulting Group February 2013 - Present
Canadian Management Centre 2013 - Present
The Cara Group November 2010 - Present
The Training Associates November 2010 - Present
Total Training Solutions June 2010 - Present
Quest Data Group 2010 - Present
American Management Association May 2008 - Present
PsychoGeometrics May 2008 - Present
TrainingPros 2008 - Present
Rogers & Associates January 1994 - Present
Skills
MBTI, Event Management, Team Building, Situational Leadership, Time Management, Training Facilitation, Leadership Development, Keynote speaking, Organizational..., Leadership, Change Management, Instructional Design, Performance Management, Program Management, Workshop Facilitation, Project Management, Training, Executive Coaching, Employee Engagement, Sales, Succession Planning, Training Delivery, Management Development, Executive Development, 360 Feedback, Performance Improvement, Employee Training, Management, Management Consulting, Organizational..., Instructor-led Training, Talent Management, Staff Development, Customer Service, CRM, Learning Management..., Coaching, Career Development, Blended Learning, Budgets, E-Learning, Culture Change, Needs Analysis
Education
College of Mount Saint Vincent
Good Counsel Academy (GCA)
University of Central Missouri
MS Ed.
Alorica October 2014 - December 2014
Verizon Wireless March 2014 - September 2014
RYLA Inc. September 2008 - December 2013
TEK Systems August 2012 - September 2013
The Training Associates March 2012 - August 2012
RYLA Inc. October 2008 - April 2009
Association for Information Systems September 2000 - October 2008
Skills
Proprietary Systems, Workshop Facilitation, Customer Service..., Technology Change..., Training, Employee Training, Recruiting, Management, Coaching, Team Leadership, Project Management, Customer Service, Operations Management, Call Centers, Time Management, Quality Assurance, Analysis, Captivate, Curriculum Design, Customer Retention, Leadership Development, Training Delivery, Organizational..., Performance Management, Policy, Change Management, Leadership, Public Speaking, Soft Skills, Needs Analysis, Instructional Design, Strategic Planning, Call Center, Process Improvement, Team Building
Education
Georgia State University 2001 — 2004
BA, Sociology
Wayne County Community College District 1986 — 1991
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Partner Healthcare IT January 2014 - Present
The Training Associates March 2012 - Present
Armonk September 2008 - May 2012
Castle Inspection Service September 2003 - October 2006
Drum Corps (Latin Knights other corps August 1996 - August 2005
Productivity Point International May 2001 - April 2002
Computer Car Corporation July 2000 - July 2001
Arent Fox April 1999 - July 2000
Sullivan & Cromwell April 1997 - March 1999
Newmark & Company Real Estate March 1996 - January 1997
Skills
CompTIA Certified..., Training (Instructor..., Instructional Design 4+..., Training (online) 3+..., Software Implementation..., Enterprise Software 5+..., Technical Writing 5 yrs., Accounting Applications..., CRM 5+ yrs., Budgeting Software 5+..., Project Implementation, ehr implementation, Microsoft Office 2010,..., Microsoft Word 12+ yrs., Microsoft PowerPoint..., Microsoft Excel 12+ yrs., Microsoft Outlook 12+..., Blueprint Reading 12+..., Access, Insurance Appraising..., MS Project, Professional TLC Driver..., Training, Business Analysis, Software Documentation, Program Management, Troubleshooting, Human Resources, Team Building, Budgets, Leadership, Microsoft Office, Administration, SDLC, Management
Education
Bowling Green State University 2007 — 2008
BS, Advanced Technological Education
Westchester County Community College 2007 — 2008
AAS, Business Administration
CUNY Bronx Community College 2011 — 2012
Certificate, Healthcare Technology Implementation Specialist/Trainer
Westchester County Community College (SUNY System)
Associate of Arts and Sciences (AAS), Business Administration
The Rockport Company July 2012 - August 2015
Polished Image Consulting/Keaton Row December 2011 - May 2015
The Training Associates November 2011 - July 2012
The Boston Consulting Group July 2011 - October 2011
Zensar Technologies (formerly Akibia, Inc.) January 2002 - June 2011
Sky Unlimited June 2001 - December 2001
Hologic, Inc. (formerly CYTYC Corporation) December 1996 - February 2001
Sequoia Systems July 1995 - October 1996
TA Associates April 1991 - July 1995
Bain Capital November 1989 - April 1991
Skills
Recruiting, Human Resources, Employee Relations, Leadership, Strategic Planning, Event Planning, Vendor Management, Coaching, Sales Operations, Motivated self-starter, Start-ups, Motivation, Women Leaders, Peer Mentoring, Program Management, Salesforce.com, Sales, Time Management, Management, Customer Service, Marketing, Microsoft Excel, Microsoft Office, Project Management
Education
Fisher College 1980 — 1981
Fashion Merchandising
University of Notre Dame 1979 — 1979
Engineering
Trinity College 1977 — 1978
Liberal Arts
The John Maxwell Team March 2015 - Present
The Training Associates January 2015 - Present
National Speakers Association - New Jersey Chapter January 2013 - Present
Living Fully After 40 Radio August 2008 - Present
Union County College November 2014 - June 2015
Netsmart Technologies May 2014 - December 2014
Bergen Community College April 2014 - December 2014
Imagine More, LLC July 2008 - December 2013
Capstone Business Group, Inc. January 2013 - July 2013
Toastmasters Club of Union July 2010 - June 2013
Skills
Training, Public Speaking, Entrepreneurship, Leadership, Coaching, Motivational Speaking, Public Relations, Nonprofits, Leadership Development, Staff Development, Press Releases, Personal Development, Marketing, Published Author, Employee Training, Social Media, Newsletters, Organizational..., Change Management, Program Management, Advertising, Corporate Training, Instructor-led Training, Workshop Facilitation, Business Coaching, Presentation Coaching, Executive Coaching, Teaching, Non-profits, Radio Host, Social Networking, Personal Branding, Life Coaching, Radio Producing, Publicity, New Business Development, EMR Training, Interviews, Small Business, Management, Start-ups, Career Development
Education
Fairleigh Dickinson University 2006 — 2009
MAS
Rutgers, The State University of New Jersey-New Brunswick
BS
NetCom Learning August 2013 - Present
Directions Training Center July 2010 - Present
Savvy Training & Consulting, Inc. June 2009 - Present
Eduteach, Inc. June 1979 - Present
Toastmasters International 2010 - 2013
AACM 1960 - 2013
Mosleys Retreat 1960 - 2013
The Training Associates May 2011 - June 2012
The Training Associates May 2011 - June 2012
Fred Pryor Seminars and CareerTrack December 2009 - March 2010
Skills
Project Management, PowerPoint, Excel, Access, Analysis, Requirements Analysis, Coaching, Public Speaking, Organizational..., Leadership Development, Team Building, Mentoring, Change Management, Strategic Planning, Instructional Design, Executive Coaching, Program Management, Teaching, Management Consulting, Word, Time Management, Microsoft Office, Curriculum Development, Team Management, Training Delivery, Fundraising, Technical Training, Adult Education, Team Leadership, MS Project, Microsoft Word, Microsoft Excel, Leadership, Project Planning, Management, Software Documentation, SharePoint, SDLC, Staff Development, Business Analysis, Budgets, Consulting, PMP, Instructor-led Training, Databases, Data Analysis, System Administration, Workshop Facilitation, E-Learning
Education
Michigan State University 1970 — 1975
BS, Computer Science
Ferris State University 1966 — 1968
Associates, Electrical and Electronics Engineering
The Training Associates January 2011 - Present
Corporate Learning Resources, Inc January 2009 - Present
National Grid January 2013 - April 2013
University of Phoenix 2013 - 2013
Morgan Stanley January 2011 - October 2012
Morgan Stanley Wealth Management January 2011 - October 2012
Verizon Wireless January 2010 - January 2011
Corporate Learning Resources, Inc January 2002 - January 2011
Bank of New York January 2001 - January 2002
Mellon Investor Services January 1998 - January 2001
Skills
SAP, Captivate, Team Leadership, Data Analysis, Problem Solving, Microsoft Office, Teacher Training, Languages, Training, Documentaries, Customer Service, Recruiting, Quality Assurance, Social Networking, User Experience, Educational Instruction, Coaching, Microsoft Word, PowerPoint, Needs Analysis, SharePoint, Software Documentation, Management, Instructor-led Training, Team Building, Human Resources, E-Learning, Employee Training, Training Delivery, Program Management, Leadership Development, Call Centers, Analysis, Organizational..., Technical Writing, Visio, Instructional Design, Performance Management, Troubleshooting, Change Management, Leadership, Hands-on Training, Performance Improvement, CRM, Learning Management..., Learning Management, Organizational..., Project Management, Technical Training, Process Improvement
Education
14 Holy Martyrs
Hunter College
Duchess Community College
Political Science
Dutchess Community College 1978 — 1980
New York Technical College
Electromechanical Technology/Electromechanical Engineering Technology
MassMutual Financial Group is a marketing designation for Massachusetts Mutual Life Insurance Compan June 2009 - Present
The Training Associates 2008 - 2009
Marketlink Technologies, LLC January 2000 - December 2008
Micro Plus, Inc January 1985 - January 2000
McGourty Enterprises June 1983 - January 1985
Education
College of the Holy Cross 1975 — 1979
BA, Economics
Xaverian Brothers High School
Winter Wyman & Company September 2015 - Present
TriZetto Corporation September 2011 - July 2015
The Training Associates December 2010 - February 2011
Newton-Wellesley Hospital December 2008 - February 2009
Unica Corporation April 2007 - October 2008
Datawatch December 2004 - April 2007
Boston University Corporate Education Center January 2002 - November 2004
Openwave Systems February 2000 - July 2001
Skills
Technical Writing, Training, Technical Training, Instructional Design, CRM, Instructor-led Training, E-Learning, Project Management, Hands-on Training, Camtasia, Visio, Business Intelligence, Consulting, Integration, Captivate, Needs Analysis, Technical Documentation, Software Project..., Business Analysis, Training Delivery, Oracle, SharePoint, SDLC, Software Documentation, HTML, Management, Learning Management, Content Management, Microsoft SQL Server, GoToMeeting, WebEx, PowerPoint, Word, XML, Monarch (data mining), Cornerstone LMS, SQL
Education
Bristol Community College 2011 — 2011
Electronic Health Record Program / ARRA HITECH Grant, Clinician and Practitioner Consultant Role
Bentley University
Master of Science, Computer Information Systems
University of Massachusetts, Amherst
Bachelor of Business Administration, Management
Pikes Peak Community College January 2012 - Present
The Training Associates January 2011 - Present
Colorado Technical University January 2006 - Present
CSEC 2007 - 2014
Skills
Teaching, Courses, Curriculum Design, New Hire Training, Admissions, Organizational..., Trainers, Accreditation, Research, Instructor-led Training, Staff Development, Budgeting, Writing, Campus, Microsoft Office, Policy, Administration, Online Training, Customer Service, Distance Learning, Classroom Instruction, Compliance, Succession Planning, Instructional Design, Organizational Behavior, Leadership Development, Soft Skills, Experiential Learning, Technical Training, Small Business, Learner, Financial Aid, Coaching, Materials, Problem Solving, Curriculum Development, Word, Analysis, Non-profits, Requirements Analysis, Coordination, E-Learning, Microsoft Word, Needs Analysis, Classroom, Training, Budgets, Organizational..., Learning Management..., Nonprofits
Education
Columbia Southern University 1998 — 2003
Master of Business Administration (MBA), Small Business Administration/Management, 3.63 GPA
Columbia Southern University 1998 — 2003
MBA, Business Administration
University of Northern Colorado 1975 — 1979
Bachelor of Arts (B.A.), Germanic Languages, Literatures, and Linguistics
University of Northern Colorado 1975 — 1979
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Kohl's Department Stores July 2014 - Present
Waukesha County Technical College October 2013 - July 2014
International Foundation of Employee Benefit Plans April 2013 - November 2013
One Coast November 2009 - April 2013
The Training Associates November 2012 - December 2012
Motorola Solutions June 2012 - August 2012
Exciting Windows 2004 - 2009
Hallmark Cards 1993 - 2003
Hallmark Cards 1993 - 1999
Skills
Training, Instructional Design, Leadership, E-Learning, Microsoft Word, Public Speaking, Microsoft Excel, PowerPoint, Retail, Marketing Strategy, Blended Learning, Sales Operations, Instructor-led Training, Management, Customer Service, ADDIE, Adult Education, Collaborative Learning, Sales Development, Coaching, Product Training, Consultative Selling, Key Account Management, New Business Development, Curriculum Design, Curriculum Assessment, Curriculum Mapping
Education
Alverno College 2011 — 2013
Master of Arts in Education, Instructional Design
Penn State University
Bachelor of Science, Marketing
Scottrade October 2014 - Present
Wells Fargo January 2013 - October 2014
The Training Associates March 2011 - December 2012
VantisLife Ins. Co. January 2010 - January 2012
SARTA February 2009 - October 2009
Allstate distributors October 2007 - January 2009
Principal Funds January 2004 - October 2007
Citibank January 2003 - December 2003
CalFed Investments September 1999 - January 2003
Wells Fargo Investments November 1996 - September 1999
Skills
Mutual Funds, Sales Management, Insurance, Annuities, Securities, Public Speaking, Customer Service, Customer Relations, Problem Solving, Series 7, Coaching, Strategic Planning, Investments, Team Building, New Business Development, Financial Planning, Consultative Selling, Asset Management, Series 63, 401k, Compliance, Team Leadership, Banking, Retirement Planning, Account Management, Wealth Management, Equities, Series 24, Series 65, Key Account Management, Training &..., Strategic Financial..., Training, Fixed Annuities, Series 6, Investment Advisory, Business Development, Management, Portfolio Management, Strategy, CRM, Leadership, Alternative Investments, Financial Advisory, Risk Management, Financial Services, Entrepreneurship, Retirement, FINRA, Credit
Education
U. S. Army Leadership Development 1989 — 1993
Leadership
American River College 1986 — 1988
Psychology
Office of the President, Detroit City Council January 2014 - Present
Ridgewood Consulting March 2007 - January 2014
The Training Associates February 2012 - August 2013
TrainingFolks 2011 - 2013
Rehmann April 2009 - April 2011
Rehmann April 2008 - April 2009
Ford Motor Company June 2002 - February 2007
Ford Motor Company January 1998 - June 2002
Ford Motor Company 1987 - 1998
Skills
Organizational..., Leadership Development, Executive Coaching, Training, Leadership, Workshop Facilitation, Change Management, Talent Management, Strategy, Strategic Planning, Staff Development, Team Building, Management Development, Organizational..., Succession Planning, Employee Engagement, Program Management, Culture Change, Human Resources, Instructional Design, Consulting, Employee Training, Conflict Resolution, Recruiting, Performance Improvement, Needs Analysis, Performance Management, Public Speaking, Cross-functional Team..., Board Development, Business Modeling, Business Process Mapping, Training Delivery, Coaching, Nonprofits, ADDIE, Virtual Facilitation, E-Learning, Policy, Project Planning, Career Development, Graphic Facilitation, Large and Small-Scale..., Retreats, Small & Large..., Developing High..., Process Mapping, Visual Facilitation, Transformational Change, Training Facilitation, Municipal Politics
Education
Howard University 1974 — 1976
30 credit hours toward B.S. degree, Architecture
Wayne State University 2004 — 2006
Certificate, UAW-Ford Employee Involvement Resource Coordinator
Cass Technical High School 1971 — 1974
Diploma, Architectural, Civil & Construction Technology
Jensen Enterprises March 2005 - Present
Traveling Coaches 2006 - 2012
The Training Associates 2007 - 2010
Global Knowledge 2009 - 2009
HSSK Group 2008 - 2009
Savvy Training 2007 - 2009
Attorney Resource 2003 - 2008
Burntsand 2005 - 2006
CompUSA 2001 - 2003
Westlake Group of Companies 1997 - 2001
Skills
Instructional Design, E-Learning, Instructor-led Training, Training, Hands-on Training, Technical Writing, Software Documentation, Training Delivery
Education
Houston Community College
American Red Cross 2014 - March 2015
The Training Associates 2015 - 2015
Sprint 2015 - 2015
Tara A. McCallum Incorporated December 2005 - November 2014
CHEP 2013 - 2013
VF Corporation 2013 - 2013
Training Folks 2012 - 2013
Accenture December 2010 - 2012
TrainingFolks 2009 - 2010
The Training Associates 2007 - 2009
Skills
ERP, Training Delivery, SAP, CRM, Instructional Design, Business Analysis, Consulting, E-Learning, Change Management, Training, Project Management, Captivate, Business Process..., Business Process, Management Consulting, Soft Skills, Performance Management, Hands-on Training, Performance Improvement, uPerform, Talent Management, SAP FI, Agile Project Management, Certified Scrum Master..., Articulate, SnagIt, SCORM, SAP Implementation, SharePoint, Needs Analysis, Solution Manager, Virtual Facilitation, RWD- uPerform, FS Pro
Education
Purdue University 2014 — 2014
Lean Six Sigma
University of Phoenix
Masters of Management Human Resources Management, Human Resources
University of Nevada-Las Vegas
Illinois State University
Illiana Christian
Paula K. Aberman Assocs. Inc. January 2015 - Present
The Holden Landmark Corp. January 2013 - Present
The Factory Coop February 2012 - January 2013
The Holden Landmark Corp./Central Mass Classifieds January 2008 - December 2011
The Training Associates March 2007 - August 2007
Skills
Marketing Communications, Social Media, Advertising, Social Media Marketing, Online Advertising, Advertising Sales, Newspapers, Marketing, Sales, Publishing, Media Relations, Direct Marketing, Lead Generation, Online Marketing, Magazines, Newsletters, Facebook, Email Marketing, Blogging
Education
Harvard University Extension 1997 — 2006
Bachelor, Liberal Arts in Extension Studies
iBuyAndSellFloridaHouses.com July 1999 - Present
CFRI: Central Florida Realty Investors 2003 - Present
On-Site Computer Training July 1990 - Present
ASTD-Central Florida Chapter 1990 - Present
Winfield Murdock Creative Works 2012 - Present
The Training Associates March 2012 - October 2012
Vangent, Inc. March 2010 - April 2010
The Moore Group, for CBS Radio December 2008 - October 2009
CBS Network Radio November 2008 - October 2009
IBM February 2007 - May 2008
Skills
Creative Real Estate..., Real Estate Transactions, Affordable Housing, Training, Software Documentation, CRM, Microsoft Office, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Coaching, Leadership, Social Networking, Marketing, Management, Leadership Development, Instructional Design, Team Building, Public Speaking, Access, Networking, HTML, Teamwork, Call Centers, Human Resources, E-Learning, Project Management, Nonprofits, Hands-on Training, Change Management, Employee Training, Quicken, Team Leadership, Time Management, Teaching, Siebel, Process Improvement
Education
New Horizons Learning Center of Orlando 2013 — 2014
Information Technology
University of California, Berkeley 1988 — 1990
extension classes, Information Systems
Sorbonne, Paris 1979 — 1979
classes, le Francais
Ball State University 1971 — 1976
B.A., French major and theatre minor
Maconaquah High School 1967 — 1971
HS diploma, English, math, science
Polsinelli May 2014 - Present
Metro STL Homes, LLC December 2005 - Present
Bryan Cave October 2011 - May 2014
The Training Associates January 2011 - September 2011
Waterloo Sports Association March 2003 - December 2010
CDI Business Solutions March 2009 - December 2009
The Nielsen Company July 2008 - February 2009
The Traininng Associates March 2007 - July 2008
Eileen Claman, Inc. December 2007 - December 2007
AT&T May 2004 - March 2005
Skills
Training & Development, MS Office Suite, Training Delivery, Training, Change Management, Instructor-led Training, Coaching, E-Learning, Needs Analysis, Leadership, Management, Adult Education, Workshop Facilitation, Staff Development, Instructional Design, Hands-on Training, Team Building, Human Resources, Customer Service, Captivate, Team Leadership, Technical Training, Learning Management, Organizational..., Performance Management, Analysis, Sales, Leadership Development, Public Speaking, Access, Employee Training, Microsoft Office, Software Documentation, Time Management, Program Management, Networking, Fundraising
Education
Washington University in St. Louis 2003 — 2005
B.S.
Truman State University 1991 — 1994
Augustana College 1990 — 1991
Waterloo High School 1986 — 1990
Natco Home Products October 2014 - Present
Natco Home Products July 2013 - October 2014
The Training Associates July 2011 - July 2012
The Training Associates March 2011 - July 2011
School Specialty, Inc. October 2007 - February 2011
Educators Publishing Service February 2005 - October 2007
Educators Publishing Service 2004 - February 2005
Skills
Account Management, Customer Service, Coordination, Data Entry, Event Management, Multi Tasking, Microsoft Office, Project Management, Close Attention to..., Exceptionally Organized, Strategic Planning, Customer Retention, Instructional Design, Sales, Time Management, Training, Training Delivery, Public Speaking, Leadership, Coaching, E-Learning, Networking, International Relations, Communication Skills, Quality Control, Quality Assurance, Supplier Quality, Organizational..., Leadership Development, Team Leadership, Organizational...
Education
University of Phoenix
Master of Education, Adult Education and Training
Indiana University South Bend 1998 — 2002
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Saint Mary's College 1994 — 1995
Coyle and Cassidy
PCKeys Technology Solutions April 1994 - Present
The Training Associates 2004 - Present
InfiniteSkills September 2012 - Present
Total Training 2009 - 2012
Career Academy 2008 - 2009
LearnKey Inc. 2002 - 2008
Silver Creek Computers 1992 - 1996
Skills
Access, Training, Instructor-led Training, Instructional Design, E-Learning, Windows 7, Technical Writing, Microsoft Office, SharePoint, Project Management, Public Speaking, Leadership Development, Training Delivery, Program Management, Program Coordination, Mentoring Of Staff, Supervisory Skills, Organizational Learning, Adult Education, Educational Technology, Blended Learning, Video Author/Presenter, Curriculum Design, Curriculum Development, Course Creation, Course Material, Guides, Slide Decks, Virtual Training, Technical Documentation, Windows 8, Microsoft Office 2013, Office 365, SharePoint Designer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Microsoft Outlook, Microsoft Visio, Microsoft InfoPath, Lync, Microsoft OneNote, Microsoft Project, Crystal Reports, Soft Skills, Social Media, Adobe Acrobat, Learning Management, MS Project
Education
American InterContinental University 2007 — 2008
M.Ed., Instructional Design and Technology, 4.0 GPA
American InterContinental University 2006 — 2007
Bachelors in Information Technology (B.I.T.), Computer Systems, 4.0 GPA, Summa cum laude
University of Puget Sound 1985 — 1988
Pursued BA, Politics with a minor in Asian Studies
The Training Associates August 2015 - Present
Eileen Claman, Inc. May 2015 - May 2015
Robert Half December 2014 - March 2015
The Training Associates July 2013 - October 2014
Western Capital Consulting and Services, Inc. January 2012 - June 2014
TEKsystems August 2012 - March 2013
E*HealthLine.com, Inc June 2012 - August 2012
Global Consortium, LLC August 2010 - December 2011
Nordisk, Inc October 2007 - December 2009
Janssen-Ortho January 2001 - October 2007
Skills
Pharmaceutical Sales, Managed Care, Pharmaceutical Industry, Coaching, Account Management, Selling Skills, Sales Management, Strategic Planning, Leadership Development, HCIT, Training Delivery, Project Management, Business Analysis, Market Analysis, Healthcare Information..., Communication Training, Strategy, Performance Management, Training, Product Launch, Leadership, Sales, Team Leadership, Staff Development, Healthcare, Public Speaking, Program Management, Workshop Facilitation, Management, Business Strategy, Organizational..., Sales Operations, Employee Training, Talent Management, Organizational..., Time Management, Consulting, Instructional Design, Career Development, Management Consulting, Change Management, Team Building
Education
University of California, Los Angeles 1979 — 1981
BA
Cosumnes River College 2012 — 2012
Certification
San Jose State University 1976 — 1979
California State University-Fullerton 2015 — 2017
Master's of Science degree
The MacLaren Group Inc. June 2014 - Present
The Training Associates January 2006 - February 2014
Rippavilla Plantation June 2009 - December 2012
Sandata Technologies January 2010 - July 2010
Mutual Vision Consulting November 2004 - December 2009
Delta t Limited June 2008 - September 2008
Department of Defense October 2007 - June 2008
Saturn Corporation October 1988 - November 2004
General Motors March 1979 - October 1988
Skills
Training, Organizational..., Leadership, Team Building, Training Delivery, Instructor-led Training, Leadership Development, Conflict Resolution, Learning Management, Employee Training, Workshop Facilitation, Hands-on Training, Adult Education, Needs Analysis, Management, E-Learning, Teaching, Process Improvement, Public Speaking, Change Management, Continuous Improvement, Learning Management..., Blended Learning, Soft Skills, Technical Training, Team Leadership, Culture Change, Organizational Learning, Cross-functional Team..., Problem Solving, Train the Trainer, Organizational Behavior, Employee Relations, High Performance Teams, Behavioural Change, Organizational Change, Corporate Culture, Large Group Facilitation, Start-ups, Facilitation, Performance Improvement, MBTI, Management Development, Customer Service, Consulting
Education
Ball State University - College of Business
Bachelor of Science (BS), Business Administration, Management and Operations
Centerville High School
HS Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
The Hanover Insurance Group December 2014 - Present
The Training Associates February 2012 - Present
The Training Associates March 2013 - September 2013
Shrewsbury Public Schools September 2009 - February 2012
Fallon Clinic September 2008 - August 2009
Fallon Clinic November 2007 - September 2008
Little Beginnings Preschool September 2006 - November 2007
Skills
Epic Systems, HIPAA, EMR, Medical Terminology, Healthcare, EHR, Patient Safety, Data Entry
Education
Framingham State University 2000 — 2004
bachelors, Communication/graphic design
Instruction Plus, LLC April 2012 - Present
National American University November 2013 - August 2014
The Training Associates March 2012 - August 2013
CCH August 2009 - March 2012
Dallas ISD September 2007 - February 2008
Capital Management Financial Services May 2006 - January 2007
NCO Financial Systems August 2005 - May 2006
May Department Store Corporate Office March 1998 - July 2005
Skills
Employee Relations, Management, Policy, Process Improvement, Leadership, Talent Management, Training Delivery, Customer Service, Strategic Planning, New Hire Orientations, Payroll, Applicant Tracking..., Personnel Management, HR Policies, Organizational..., Employment Law, Instructor-led Training, Soft Skills, Hiring, Time Management, Labor Relations, Employee Handbooks, HR Consulting, Recruiting/Training, High-volume Recruiting, Fitness Training
Education
Fontbonne University 2009 — 2010
Master, Management, 3.77
Southern Illinois University, Edwardsville 1992 — 1996
BS, Sociology
St. Louis Community College 1989 — 1992
Associates, Public Relations/ Advertising
Andon Electronics Corporation February 2015 - Present
SRT Associates October 2009 - Present
F.W. Davison & Co. April 2014 - June 2014
The Training Associates October 2012 - July 2013
Dimensional Insight November 2010 - February 2012
Brainshark, Inc. March 2007 - October 2009
TotalView Technologies (acquired by Rogue Wave Software) August 2005 - October 2006
Applix, Inc. (acquired by Cognos, then IBM) 2000 - 2005
Kronos 1999 - 2000
The Info Group 1997 - 1999
Skills
Lead Generation, SaaS, CRM, Product Marketing, Enterprise Software, Email Marketing, Demand Generation, Salesforce.com, Marketing Strategy, Sales Process, Marketing, Solution Selling, Leadership, Marketing Communications, Competitive Analysis, B2B Marketing, Go-to-market Strategy, New Business Development, Selling, Sales Enablement, Strategy, Direct Sales, Marketing Management, B2B, Messaging, Sales Operations, Online Marketing, Customer Engagement, Pre-sales, Content Marketing, Brand Development, Sales Presentations, Message Development, Public Speaking, Market Research, Writing Skills, Writing, Campaign Management, Digital Marketing, Direct Marketing, Webinars, Integrated Marketing, Lead Management, Inbound Marketing, Content Development, Event Planning, Campaigns, Marketing content..., Sales Tools Development, Management
Education
Brown University
BA, Psychology, Communications
USC School of Cinema-Television
Film and Television Summer Study Abroad Program in Munich, Berlin, Paris, The Hague, Amsterdam, A+
CaptionCall April 2014 - Present
EmblemHealth July 2013 - Present
Gems Equipments Ltd January 2013 - Present
The Training Associates March 2012 - Present
Inktel September 2012 - December 2012
NEW July 2004 - December 2011
Wireless Retail 2003 - 2004
Skills
Training, Employee Training, Blended Learning, Leadership Development, Team Building, Call Centers, Instructor-led Training, Customer Satisfaction, Training Delivery, Leadership, Retail, Sales, Customer Service, Marketing, Management, Coaching, Customer Retention, Interviews, Performance Management, Employee Relations, Human Resources, Recruiting, Organizational..., Talent Management, Onboarding, Workshop Facilitation, Talent Acquisition
Education
College of The Bahamas
Management Techniques
Georgia Southern University
Bachelor's degree, Parks, Recreation and Leisure Studies
Lauren Keith March 2002 - Present
Keith Consulting September 2001 - Present
The Training Associates 2009 - 2015
OPG Consulting April 1997 - September 2001
AT&T GIS 1987 - 1988
Skills
Organizational..., Leadership Development, Management, Organizational..., Public Speaking, Strategic Planning, Workshop Facilitation, Executive Coaching, Customer Service, Coaching, Performance Management, Team Building, Talent Management, Leadership, Career Development, Employee Engagement, Succession Planning, Program Management, Human Resources, Training, Recruiting, Employee Training, Management Development, Employee Relations, Workforce Planning, Personnel Management, Culture Change, PowerPoint, HR Consulting, Lifestyle Coaching, Business Coaching, Training Facilitation, Communication, Customer Relations, Employee Management, Delegation, Motivational Speaking, Organizational Culture, 360 Assessments, Behavior Management, Team Motivation, Performance Improvement, Coaching for Excellence, Stress Management, Mindfulness Based..., Energy Healing, Mindfulness, Performance Appraisal, Creative Solutions, Team Leadership
Education
Alliant International University-San Diego Scripps Ranch 1990 — 1995
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology
Tufts University 1985 — 1988
Bachelor of Arts (B.A.), Psychology
Tampa Preparatory School 1981 — 1985
High School Diploma
JAG Empowerment Resources, LLC. January 2006 - Present
Sprint February 2015 - July 2015
The Training Associates January 2011 - February 2014
The Judge Group November 2011 - February 2012
Matrix Information Consulting August 2009 - April 2010
HP Solutions April 2007 - November 2007
Bank of America August 2003 - August 2004
MasterCard February 1999 - December 2002
Skills
Training, Coaching, Training Delivery, Retail Sales Training, Instructor-led Training, Customer Service..., Career Development, Virtual Training, Classroom Instruction, One-on-one Instruction, Corporate Communications, Workshop Facilitation, Change Management, Technical Writing, Soft Skills, Staff Development, Creative Writing, Team Building, Instructional Design, Personal Development, E-Learning, PowerPoint, Project Management, Resume Writing, Strategic Planning, Public Speaking, Outlook, Access, Leadership Development, Non-profits, Leadership, Human Resources, Fundraising, Social Networking, Teaching, Microsoft Office, CRM, Salesforce.com, Dental Nursing
Education
Mercy College 1998 — 2001
B.Sc.
Dental Auxiliary Training 1982 — 1984
Certificate in Dental Nursing
Brown's Town Community College 1980 — 1982
St. Hilda's Diocesan 1978 — 1980
High School
City University of New York-Herbert H. Lehman College
The Superior Group May 2013 - Present
The Training Associates March 2012 - April 2013
Digital Access, Inc July 2005 - February 2012
Bose August 1989 - February 2005
Skills
South America, Product Development, Sales Management, Consumer Electronics, Negotiation, Public Speaking, Account Management, Retail, Team Building, Merchandising, New Business Development, Coaching, Product Marketing, Training, Program Management, Employee Training, Sales, Strategic Partnerships, Project Management, Sales Operations, Process Improvement, Cross-functional Team..., Enterprise Software, Marketing, Customer Satisfaction, Product Launch, Product Management, Budgets, Competitive Analysis, Technical Product..., Business Development, Project Planning, Strategy, B2B, Selling, Start-ups, Sales Process, Direct Sales, Management, Leadership, Marketing Strategy, Salesforce.com, Solution Selling, Trade Shows, Sales Presentations, Strategic Planning, Channel Partners, Forecasting
Education
CompTIA
Cloud Computing
Amerispan
Spanish
Central New Mexico Community College
Spanish
Grantham University
Electronics
Robert E. Lee High School
The University of New Mexico
Spanish
The Training Associates January 2011 - Present
Midwest Bank & Trust December 2006 - April 2009
LaSalle Bank 1997 - 2006
LaSalle Bank May 1995 - August 1997
LaSalle Bank April 1989 - May 1995
LaSalle Bank March 1987 - April 1989
Lutheran Home & Services September 1975 - February 1983
Superior Ambulance Service December 1980 - May 1981
Skills
Training Delivery, Instructor-led Training, Instructional Design, Needs Analysis, Coaching, Learning Management..., E-Learning, Training, Blended Learning, Performance Improvement, Organizational..., Adult Education, Performance Management, Employee Relations, Change Management, Team Building, Employee Engagement
Education
Kaplan University - Online 2009 — 2011
BS, Psychology/Child Development
Harper College 1984 — 1986
Associate, Cardiac Rehab
Iowa Wesleyan 1977 — 1979
None, Nursing
Anything With Computers August 2014 - Present
UC Davis Health System January 2014 - July 2014
Genuent June 2013 - January 2014
UCLA Health System October 2011 - April 2013
The Training Associates May 2003 - November 2011
Bon Secours Health System May 2009 - September 2011
Anything With Computers.com September 1996 - September 2011
Dance Gliders 1978 - 2010
Kaiser Permanente February 2007 - February 2008
Kaiser Permanente IT 2006 - 2007
Skills
EMR, Cadence, Healthcare Information..., Instructional Design, ADT, Healthcare, Ambulatory, Prelude, Training, ASAP, Epic Systems, GoLive, OpTime, EHR, Software Documentation, ClinDoc, Visio, Mentoring, Information Technology, Inpatient, Training Delivery, Meditech, Hands-on Training, HIT, Revenue Cycle, Healthcare Consulting, Teaching, CPOE, Hospitals, Curriculum Design, Process Improvement, Management, Cerner, Ambulatory Care, Adult Education, Informatics, Captivate, SharePoint, Documentations, Instructor-led Training, Access, Epic Prelude, Software Implementation, E-Learning, Technical Training, Dragon Naturally..., HIPAA, Stork, Curam, Therapeutic Listening
Education
EdNet Career Institute 2000 — 2001
Certification for MCT, Microsoft Server and Office Applications
Citrus College 1974 — 1976
Occupational Certificate, Technical Theatre/Theatre Design and Technology
TrainingFolks September 2012 - December 2012
The Training Associates March 2012 - August 2012
The Judge Group November 2011 - February 2012
TrainingFolks July 2011 - November 2011
Illinois Theatre Center 1978 - 2010
Morgan Stanley August 1997 - February 2008
Star Publications 1988 - 1997
Sargent & Lundy 1984 - 1987
Skills
Training, Management, Leadership, Training Delivery, Software Documentation, Instructional Design, Leadership Development, Talent Management, Recruiting, Coaching, E-Learning, Employee Training, Organizational..., Business Intelligence, Human Resources, Staff Development, Instructor-led Training, Hands-on Training, Software Development, Playwriting, Musical Theatre, Psychotherapy, Change Management, CRM, Program Management, Needs Analysis, Workshop Facilitation, Networking, Captivate, Interviews, Learning Management, Executive Coaching, Technical Training, Blended Learning, Marketing, Performance Management, Career Development, Consulting, Onboarding, Strategy, Performance Improvement, Employee Engagement, Team Building, Technical Recruiting, Learning Management..., Resume Writing, Vendor Management, Talent Acquisition, SharePoint, Applicant Tracking...
Education
Governors State University 1980 — 1982
M.A., Music
DePaul University 1967 — 1971
B.A., English Education
The Training Associates March 2013 - July 2013
The Training Associates/Verizon Wireless/Invue Security October 2012 - January 2013
The Training Associates March 2012 - October 2012
Training Folks/Chase Bank October 2011 - March 2012
Bank of America September 2003 - February 2008
Deluxe Corporation March 1993 - May 2001
Skills
Training Course..., Training & Development, Training Skills, Sales Management, Coaching, Performance Consulting, Educational Consulting, Classroom Instruction, Classroom Training, Computer Literate, Outstanding Customer..., Customer Service, Training, Classroom, Management, Leadership, Employee Training, CRM, Team Building, Recruiting, Outlook, Program Management, Team Leadership, Change Management, Training Delivery, Instructor-led Training
Education
High Point University 1998 — 2001
BS, Business/Marketing
Mapping Business Communications; Atlanta, GA 1997 — 1998
Certified, Instructional Design
Amica Mutual Insurance October 2013 - Present
IMN December 2012 - October 2013
Amica Mutual Insurance April 2009 - December 2012
The Training Associates September 2008 - February 2009
Skills
Creative Writing, Singing, Music, Acting, Management, Marketing Communications, Communication, Writing, Dance, Customer Service, Customer Retention, Drawing, Pop Culture, Concerts, Customer Satisfaction, Outstanding verbal, Oral & Written..., Licensed Property &..., Account Management, Social Media Marketing, Training, Leadership, Sales, Microsoft Office, Email Marketing, CRM, Team Building
Education
Assumption College 2003 — 2007
Bachelor of Arts (BA), Organizational Communication, General
Burncoat 1999 — 2003
The Training Associates February 2011 - Present
ManpowerGroup June 2005 - February 2011
Anchor Professional Management June 2008 - July 2009
The Chubb Institute March 2000 - March 2005
Skills
CRM, Coaching, Employee Training, Human Resources, Leadership Development, Leadership, Onboarding, Organizational..., Recruiting, Soft Skills, Sourcing, Talent Management, Training, Training Delivery
Education
Howard University 1991 — 1993
Bachelor of Science (BS), Fashion/Apparel Design, Cum Laude Honors
Minaya Learning Global Solutions LLC January 2014 - Present
The Training Associates July 2011 - Present
Arise Virtual Solutions September 2012 - Present
InfoPro Learning, Inc. August 2011 - Present
Minaya Learning Global Solutions LLC April 2003 - December 2013
AAA NCNU Insurance Exchange June 2008 - July 2011
California State Automobile Association April 2006 - June 2008
American Express 2000 - 2003
AAT 1996 - 2000
FLA Orthopedics 1991 - 1995
Skills
Instructional Design, Performance Consulting, Call Center, Curriculum Design, Blended Learning, Learning Strategy, Organizational..., Organizational Design, Educational Consulting, L&D Strategic Consulting, Management Development, Organizational..., Performance Management, Leadership Development, Virtual Teams, Workshop Facilitation, Training, Call Centers, Learning Management..., Soft Skills, ADDIE, Needs Analysis, Learning Management, Program Management, Performance Improvement, Strategy, Leadership, Instructor-led Training, Staff Development, Organizational..., E-Learning, Management, Training Delivery, Consulting, Entrepreneurship, Employee Training, Strategic Planning, Content Development, Executive Coaching, Analysis, Adult Education, Change Management, Project Management, Coaching, Organizational Learning, Outsourcing, Talent Management, Career Development, Captivate, Technical Writing
Education
Jones International University 2005 — 2007
Masters, Instructional Design & Technology
Colorado State University 1976 — 1980
English, Literature
Delta Air Lines March 2013 - Present
The Training Associates March 2012 - Present
Alorica/Ryla for BENEFEDS, Long Term Care Partners 2011 - Present
Alorica/Ryla for BENEFEDS, Long Term Care Partners 2008 - December 2012
RYLA Inc. October 2007 - March 2011
RYLA Inc. October 2007 - March 2011
Skills
Time Management, Process Scheduler, Soft Skills, Training Delivery, Needs Analysis, Hands-on Training, Instructional Design, Call Center, Performance Management, New Hire Training, Training, Conflict Management, Public Speaking, Leadership, Team Building, Leadership Development, Coaching, Management, Process Improvement, Customer Service
Education
Dental Auxillary Jamaica 1997 — 2000
Associate's degree, Dentistry
Chattahoochee Technical College
Associate's degree, Marketing/Marketing Management, General
Apple March 2014 - Present
The Training Associates January 2011 - February 2014
Apple Inc. 2010 - 2011
Starwood November 2005 - December 2008
SVO (Starwood) March 2005 - November 2005
SAS March 2001 - December 2002
Skills
ADDIE, Experiential Training, Leadership Development, Training Delivery, Online Training, Adult Education, E-learning, E-Learning, Training, Coaching, Blended Learning, Workshop Facilitation, Captivate, Instructional Design, Instructor-led Training, Team Building, Recruiting, Leadership, CRM, Public Speaking, Strategy, Personal Development, Performance Improvement, Learning Management, Needs Analysis, Organizational..., Learning Management..., Performance Consulting, Employee Training, Hands-on Training, Performance Management, Organizational..., Executive Coaching, Career Development, Soft Skills, Management Development, Adult Learning Theory, Staff Development, Training Facilitation, Employee Engagement, Conflict Resolution, Technical Training
Education
Capella University 2007 — 2009
Masters
Western Carolina University 2002 — 2003
Certification
Southeastern University 1974 — 1978
BA
The Training Associates July 2015 - Present
En Pointe Technologies February 2014 - June 2014
COMPAREX January 2013 - February 2014
CBE Technologies November 2011 - December 2012
Softchoice January 2004 - October 2011
Softchoice October 2001 - December 2003
Softchoice October 1998 - September 2001
Softchoice November 1997 - September 1998
Corporate Software September 1996 - October 1997
Skills
Direct Sales, Solution Selling, Channel Partners, Partner Management, New Business Development, Microsoft Licensing, Software Licensing, Software Asset..., Enterprise Software, Sales, Sales Process, Professional Services, Cloud Computing, SaaS, Managed Services, Account Management, Lead Generation, Virtualization, Cold Calling, Storage
Education
Framingham State College 1987 — 1991
Bachelor of Arts, Econmoics
United Water June 2013 - Present
The Training Associates March 2012 - 2013
Donovan Data Systems November 2010 - January 2012
Automatic Data Processing June 2006 - February 2010
Automatic Data Processing January 2001 - June 2006
Automatic Data Processing January 2000 - December 2000
Janco Development Corporation October 1996 - December 1999
Skills
Adult Education, Conflict Resolution, Consulting, Program Management, Training, Training Delivery, Coaching, SaaS, Lotus Notes, Microsoft Office, Leadership, Learning Management, Workshop Facilitation, Customer Service, Learning Management..., Vendor Management, Team Leadership, Captivate, Human Resources, Change Management, Leadership Development, Performance Management, Organizational..., Management, Employee Training, Software Documentation, Staff Development, Instructor-led Training, Management Development, Talent Management, Inspiring People, Onboarding, Needs Analysis, E-Learning, Instructional Design, Organizational..., Blended Learning, Employee Engagement
Education
Pace University 1981 — 1983
B.B.A, Marketing
Bergen Community College 1979 — 1981
A.A, Business Administration
Dale Carnegie Course
Flynn Life Sciences Group LLC January 2014 - Present
The Training Associates June 2012 - January 2013
EMC May 2011 - September 2011
Hopkinton Country Club 2008 - 2010
Neurocare Center for Research 2006 - 2009
Skills
Recruiting, Social Media, Training, Marketing, Coaching, Project Management, Facebook, Outlook, Strategy, Microsoft Office, Management, Sales, Leadership, PowerPoint, Social Networking, Public Speaking, Team Leadership, Account Management, Microsoft Word, Time Management, Customer Service, Microsoft Excel, Marketing Communications, Leadership Development, Communication, Data Analysis, Team Building, Interviews, Human Resources, Business Strategy, Research, Marketing Strategy, Public Relations, Market Research, Online Marketing, Team Management, Project Planning, CRM, Event Planning, Organizational..., Sales Management, Presentations, Life Sciences, Clinical Operations, Regulatory Affairs, Data Management, Clinical Development, Bioinformatics, Biometrics, Headhunting
Education
Bryant University 2009 — 2014
Bachelor's Degree, Bachelor of Science in Business Administration Major: Management Minors: Marketing and Psychology
Charles Schwab June 2015 - Present
Independent Consultant (self employed) January 2012 - May 2015
Wells Fargo October 2014 - January 2015
Schaffer&Combs February 2014 - September 2014
Mechanics Bank September 2013 - February 2014
Moody's Analytics May 2013 - September 2013
BAYADA Home Health Care September 2012 - March 2013
The Training Associates April 2012 - August 2012
The SANS Institute February 2012 - April 2012
Peace Corps 2010 - 2012
Skills
Training & Development, Training Delivery, Sales Presentations, Instructional Design, Strategic Planning, Presentation Development, Performance Consulting, Product Development, Software Implementation, Team Building, Program Development, Strategic Consulting, Client Services, Microsoft Office, Research, Presenter, Tactical Planning, Client Relationship..., Online Training, Software Training, Community Development, Youth Development, International..., Non-profits, Community Health, Program Design, Volunteer Management, Program Management, CRM, Strategy, Workshop Facilitation, Management, Fundraising, Leadership, Nonprofits, Employee Training, Financial Services, Training
Education
California State University-Hayward
MS, Educational Psychology
California State University-Sacramento
BA, Psychology
Lockheed Martin September 2014 - Present
METIS Solutions, LLC / US Army Central Command May 2014 - September 2014
DynCorp International December 2012 - April 2014
Goodrich July 2010 - December 2012
Army and Air Force Exchange Service July 2009 - March 2010
Unifocus February 2008 - June 2008
The Training Associates February 2007 - March 2008
2020 Companies February 2006 - February 2007
AAFES January 2005 - February 2006
The Pinnacle Corporation October 2003 - January 2005
Skills
Training, Leadership, Business Process..., Management, Software Documentation, Forecasting, Budgets, Analysis, Organizational..., Troubleshooting, Financial Analysis, Sales, Business Process, Logistics, Management Consulting, Contract Negotiation, Project Management, Access, Team Building, Leadership Development, Microsoft Excel, Process Improvement, Team Leadership, Business Strategy, Coaching, Employee Training, Operations Management, Program Management
Education
Embry-Riddle Aeronautical University-Worldwide 2013 — 2015
Master of Science (M.S.), Organizational Leadership, 3.65
University of North Texas 1992 — 1994
BAAS, Organizational Behavior Studies / Criminal Psychology, 3.85
Northern Burlington County Regional 1981 — 1986
College Prep / AP honors courses, High School/Secondary Diploma Programs, 3.85
The Training Associates December 2010 - Present
Colonial Bank May 2007 - December 2009
Regions Financial Corporation January 2000 - January 2007
Regions Bank - Tuscaloosa, Al April 1988 - January 2000
Skills
Strategic Planning, Business Coaching, Consulting, Leadership, Training Delivery, Coaching, Workshop Facilitation, Leadership Development, Sales, Performance Consulting, Instructor-led Training, Team Building, Executive Coaching, Performance Improvement, Hands-on Training, Process Improvement, Learning Management, Talent Management, Soft Skills, Personal Development, Blended Learning, Performance Management, Needs Analysis, Culture Change, Management, Training, Organizational..., Organizational Design, Employee Training, CRM, ADDIE, Management Development, E-Learning, Learning Management..., Conflict Resolution, Adult Education, Interviews, Employee Relations, Employee Engagement, Captivate, Instructional Design, MBTI, Change Management, Trainers, WebEx, Train the Trainer, Technical Training, Training Facilitation, Software Implementation
Education
Columbia College
Jefferson State Junior College
Finance
The Training Associates January 2011 - Present
Johnson County Community College 2010 - Present
Maura Fay Workshops 2008 - Present
Training with Attitude December 2007 - Present
Drake Beam Morin (DBM) 2008 - May 2010
Covance, Inc. July 2006 - December 2007
Camosha Training and Consulting 1996 - 2006
Miller Brewing Company January 1982 - January 1996
Skills
Leadership Development, Training Delivery, Training, Workshop Facilitation, Conflict Resolution, Change Management, Training Facilitation, Culture Change, Employee Training, Diversity Training, Diversity & Inclusion, Coaching, Instructional Design, Executive Coaching, Employee Relations, Staff Development, Adult Education
Education
Albany State University
Bachelor of Business Administration, Management
Dillard University
Business
Five Star Senior Living February 2014 - Present
The Training Associates 2006 - Present
InterContinental Hotels Group =, Atlanta, GA; ASTD 2010 Best Training Organization "Winner" November 2007 - February 2014
Ashworth University 2006 - 2007
Life Investors Insurance Company 2003 - 2005
WorldCom Wireless 2001 - 2002
Verizon Logistics 1996 - 2001
MCI Telecommunications 1992 - 1996
Days Inns Of America 1985 - 1990
Skills
Employee Relations, Talent Development, Coaching, Customer Service, Organizational..., Sales and Marketing, New Business Development, Consulting, Team Management, Performance Management, Recruiting, Talent Management, Workshop Facilitation, Management, Employee Training, Leadership, Team Building, Human Resources, Leadership Development, Change Management, Training, Employee Engagement, Operations Management, Project Management, Customer Satisfaction, Process Improvement, Cross-functional Team..., Time Management, Personnel Management, Hiring, Sales, Training Delivery, Call Centers, Project Planning, Analysis, Marketing, Performance Consulting, Sales Management, Instructor-led Training, Organizational..., Needs Analysis, Management Development, E-Learning, Executive Coaching, Blended Learning, Learning Management, Learning Management..., Performance Improvement, Instructional Design, Training Facilitation
Education
Kennesaw State University 2005 — 2005
Human Resources
Embry-Riddle Aeronautical University 1983 — 1985
Aeronautical Science
Just-in-Time Facilitation, LLC. November 2011 - Present
Simple Leadership Strategies July 2013 - September 2013
The Training Associates March 2013 - June 2013
TrainingFolks January 2013 - March 2013
The Training Associates March 2012 - December 2012
Computer Training International, Inc. (CTI) February 2012 - March 2012
Wells Fargo Home Mortgage November 2002 - July 2009
St Petersburg College September 1998 - December 2002
Val Pak June 2000 - July 2001
Crossland Mortgage Corp April 1996 - April 2000
Skills
Training Delivery, Change Management, Employee Training, Workshop Facilitation, Training, Leadership, Team Building, Consulting, CRM, Leadership Development, Coaching, Public Speaking, Business Development, Program Management, Sales, Management
Education
Troy University
Master's Degree, Management
Chapman University
Bachelor's Degree, Business Administration
The Training Associates October 2009 - Present
Skills
Leadership, Training Delivery, Training, Team Building, Employee Training, Coaching, Organizational..., Leadership Development, Management, Sales
Education
Clark University
TEKsystems June 2015 - Present
Training Edge Solutions April 2003 - Present
World Wide Technology - Consultant August 2013 - August 2014
The Training Associates February 2012 - June 2013
Beckman Coulter August 2010 - March 2011
Avaya 2001 - March 2003
Expanets 1998 - 2001
Warner Bros. 1992 - 1998
Skills
Telecommunications, Troubleshooting, VoIP, Avaya, Vendor Management, Program Management, Video Conferencing, Voice Mail, IP, Unified Communications, Telepresence, Telephony, Managed Services, Cisco Technologies, Call Center, Team Building, Call Centers, Training, Federal Courts, Web Conferences, Networking, Team Leadership, Virtualization, Cloud Computing, Training Delivery, Instructor-led Training, Needs Analysis, WebEx, Software Documentation, Wireless, Technical Training, Hands-on Training, Data Center, System Deployment, Visio, Cisco Call Manager, SharePoint, Avaya Technologies
Education
American InterContinental University 2005 — 2006
Network IT, A
Super Sitters! / Another Set of Hands April 2014 - Present
JM Realtors/Keller Williams/ERA Reality/Re-Max February 1998 - Present
Learn and Go Places February 2003 - June 2015
The Training Associates August 2011 - April 2015
John Hancock Financial Services February 1985 - February 1997
Osco Drug June 1984 - February 1985
Skills
Program Management, Training Delivery, Leadership Development, Strategic Planning, Training, Instructor-led Training, Organizational...
Education
Bentley University
B.S. Marketing Management, A.S. Accounting
Bentley
American Airlines November 2014 - Present
The Training Associates January 2011 - September 2014
Fidelity Information Services August 2009 - January 2011
The Pantry November 2008 - August 2009
RBC Bank January 2007 - September 2008
SunTrust Bank April 2006 - December 2006
SunTrust Bank September 2004 - April 2006
Blackbaud February 2003 - January 2004
SunTrust Bank March 2001 - February 2003
SunTrust Bank December 1997 - March 2001
Skills
Customer Service, Customer Relations, Banking, Call Center, Credit, Employee Training, Call Centers, New Business Development, Training, Organizational..., Leadership, Management, Sales, Time Management, Salesforce.com, Workshop Facilitation, Coaching, Leadership Development, Training Delivery
Education
College of Charleston 1991 — 1996
Bachelor of Science, Sociology
American Institute of Banking
EMC May 2014 - Present
EMC March 2008 - Present
The Training Associates March 2007 - March 2008
Beyond Real Estate August 2002 - August 2007
Skills
Process Improvement, Customer Service, Microsoft Office, Team Building, Salesforce.com, Cross-functional Team..., Project Management, Leadership, Professional Services, Outlook, Training, Account Management, Sales Operations, Forecasting
Education
Brandeis University
Master's degree, Project and Program Management
Fisher College
Bachelor, Business Management
Assabet Valley Regional Technical School
The Training Associates September 2014 - Present
UMMS 2015 - 2015
UMMS 2015 - 2015
Physician Technology Partners April 2013 - July 2014
Kforce March 2013 - July 2013
The Training Associates March 2012 - February 2013
The Judge Group/Berkeley Training November 2011 - February 2012
TrainingFolks May 2011 - October 2011
Social Security Administration April 2009 - February 2011
Eagle Nationwide Mortgage Company August 2008 - April 2009
Education
Shaw University 1990 — 1993
BS, Business Management
Howard University 1983 — 1986
NA
The Hanover Insurance Group March 2015 - Present
Buzzworthy Custom Cakes March 2007 - December 2014
The Training Associates June 2012 - January 2014
UMass Medical School July 2009 - September 2011
SmartTime Software July 2000 - July 2006
Abbott Bioresearch Center July 2003 - June 2004
Skills
Management, Recruiting, Event Planning, Benefits Administration, Employee Benefits, Employee Relations, Spreadsheets, Customer Service, Research, Database Admin, Bookkeeping, HRIS, Microsoft Excel, PeopleSoft, Performance Management, Administration, Human Resources, Leadership, Outlook, Team Building, Budgets, Policy, Personnel Management, New Business Development, Microsoft Office, CRM, Time Management, Administrative..., Project Management, Training, Applicant Tracking..., Project Planning, Negotiation, Data Analysis, Office Management, Organizational..., Leadership Development, Employee Training, Software Documentation, Sales, System Administration
Education
Becker College 2010 — 2012
Currently Pursuing
Society for Human Resource Management, (SHRM) 2005 — 2006
Certified
Newbury College 1995 — 1997
Medical Assistant
PC Connection, Inc. September 2013 - Present
The Training Associates September 2011 - August 2013
USAF 1982 - 1985
Skills
Team Building, B2B, Training Delivery, CRM, Sales Process, Solution Selling, Coaching, Salesforce.com, Account Management, Cold Calling, Leadership Development, Employee Training, Direct Sales, Sales, Training, Recruiting, Sales Presentations, Selling, Customer Retention, Sales Operations
Education
Assumption College 2000 — 2002
Advanced Certification Human Resource Managment, 3.8
Worcester State University 1990 — 1992
Bachelor of Applied Science (B.A.Sc.), Clinical Psychology
Fitchburg State University 1988 — 1990
Clinical Psychology
Mount Wachusett Community College 1985 — 1988
Associate of Science (A.S.), Psychology
Health Net May 2015 - Present
Experis IT / Sutter Health January 2015 - April 2015
Experis IT / Blue Shield of California September 2014 - December 2014
Experis IT / Blue Shield of California April 2014 - August 2014
The Training Associates July 2013 - November 2013
Experis IT May 2013 - July 2013
Experis IT April 2012 - February 2013
C Innovation Inc. October 2009 - October 2010
University of California April 2004 - October 2009
Bank of America August 2002 - April 2004
Skills
Instructional Design, E-Learning, Software Documentation, Training, Microsoft SQL Server, Technical Writing, Educational Technology, Curriculum Design, Analysis, Teaching, Staff Development, Captivate, Public Speaking, Change Management, Access, Quality Assurance, Blended Learning, Business Process, Project Management, Dreamweaver, Human Resources, PowerPoint, Management, Instructor-led Training, Technical Training, Research, Microsoft Office, Program Management
Education
California State University-Sacramento 2006 — 2008
MA, Educational Technology
Tandem Solution June 2015 - Present
Lamkin Solutions, Strategic Project Management Consulting & Training May 1997 - Present
KEP Training January 2015 - May 2015
Vertek Solutions / Kindred Healthcare Inc. October 2014 - May 2015
The Training Associates June 2014 - May 2015
PharMerica September 2013 - June 2014
TEKsystems March 2012 - June 2013
Humana, Inc. August 2011 - February 2012
Humana, Inc. June 2008 - August 2011
KFB 2007 - 2008
Skills
PMP, Program Management, Vendor Management, Project Management, PMO, Team Building, Leadership, Management, Project Planning, Training, Budgets, Agile Methodologies, Change Management, Business Analysis, Software Development, Contract Negotiation, SDLC
Education
Indiana University Bloomington 1967 — 1971
BS, Quantitative Business Analysis
Titan Consulting July 2014 - October 2014
The Training Associates January 2014 - June 2014
Luttrell Training & Consulting July 2013 - January 2014
Northrop Grumman Corporation September 2012 - July 2013
Bell Helicopter February 2012 - June 2012
TXU Energy June 2011 - January 2012
McKesson Health Solutions October 2010 - June 2011
OUTREACH WEB SOLUTIONS March 2010 - September 2010
Insperity Performance and Organizational Management March 2005 - February 2010
Insight Global May 2004 - January 2005
Skills
Payroll, Billing, Customer Relations, Customer Service, Troubleshooting, Microsoft Office, Excel, Administration, SAP, Business Intelligence, ERP, Integration, SAP R/3, Business Analysis, Business Process, Project Implementation, Access, Requirements Analysis, SQL, Testing, Documentation, Planning, EDI, Analysis, Databases, Problem Solving, Account Management, Crystal Reports, Process Improvement, Software Documentation, Microsoft Excel, MS Project, CRM, SAP Implementation, Project Planning, Business Objects, SAP ERP, Microsoft Project, Consulting, Training, SAP HR
Education
DeVry University
EMPOWER Retirement February 2015 - Present
Rogers Consulting Enterprise LLC September 2009 - February 2015
The Training Associates March 2012 - August 2012
Acceleration Retirement November 2010 - February 2011
Fidelity Investments June 2006 - February 2009
TIAA-CREF February 2006 - June 2007
Fidelity Investments February 2005 - December 2005
Countrywide Bank December 2003 - July 2004
CitiStreet Associates, LLC January 1991 - December 2002
Skills
Facilitation, Presentations, Qualfied Retirement..., Member of Toastmasters, Compliance, Instructor-led Training, Classroom Delivery, Adult Education, Implemtation Tech..., Client Relationship..., Financial Services, Licensed Life Insurance..., Benefits Administration, Voluntary Employee..., Executive Consultation, Business Development, Consultative Sales..., Project Management, Compliance Monitoring, Retirement Planning, Asset Retention, Organizational..., Strategic Partnerships, Identifying Sales..., Fiduciary Management, Sales, Marketing, Mergers & Acquisitions, Workshop Facilitation, Change Management, Leadership, Management, Strategic Planning, 401k, CRM, Training, Retirement, Investments, Strategy, Mutual Funds, Insurance, Fixed Annuities, Wealth Management, Business Planning, Asset Allocation, Consulting, Series 63, Series 6, Life Insurance, Defined Contribution
Education
Walden University 2014 — 2015
Bachelor's Degree, B.S. Business Communication
Boston University 1977 — 1979
Learning Tree International August 2007 - Present
LS3 Technologies, Inc. December 2011 - August 2012
The Training Associates 2011 - 2011
Skills
Training Delivery, Instructor-led Training, Change Management, Coaching, Executive Coaching, Train the Trainer, Soft Skills, Instructional Design, Training, SharePoint, Captivate, Organizational..., Blended Learning, Consulting, Leadership, Program Management, Project Management, Team Building, Team Leadership, Vendor Management, Workshop Facilitation, Technical Writing
Education
Averett University 1994 — 1996
Master of Business Administration (M.B.A.)
Towson University 1984 — 1987
Bachelor of Science (BS)
FAST Learning Solutions LLC July 2010 - Present
The Training Associates 2013 - 2013
The Training Associate 2012 - 2013
The Training Associates 2012 - 2013
ACS Learning Services February 2011 - August 2011
Microsoft August 1998 - February 2011
Starbucks Coffee Company May 2007 - September 2007
US Bank July 1993 - August 1998
Skills
Instructional Design, Strategic Planning, E-learning, Blended Learning, Instructor-led Training, Learning Management, Captivate, Distance Learning, Online Training, E-learning Development, Instructional Technology, ADDIE, Curriculum Design, Web-based Training, Classroom Instruction, Blended Learning..., Curriculum Development, Course Development, Training Delivery, Budgeting, Team Building, Leadership Development, ILT, SCORM, Lectora, Needs Analysis, Change Management, Social Learning, Performance Consulting, WBT, Camtasia, Negotiation, Customer Relations, Job Aids, Learning Solutions, Business Strategy, Forecasting, Business Planning, Process Improvement, Mergers, Technical Writing, Organizational..., SharePoint 2010 Design..., Microsoft Office 2010..., SharePoint site design, E-Learning, Budgets, Training, Technical Training, Customer Service
Education
California State University-Sacramento
BS, Int'l Business-Economics
Golden Gate University
MBA, Organizational Management
The Training Associates January 2009 - Present
The Hanover Insurance Group 2009 - 2011
Fidelity Investments 2006 - 2008
Skills
Training, Training Delivery, Interviews, Project Coordination, Coordinating Schedules, Succession Planning, Consulting, Onboarding, Processing, Resume Writing, Organizational..., Customer Service, Order Processing, Job Scheduling
Education
Quinsigamond Community College
Associate's Degree, Criminal Justice/Police Science
Leominster High School 1999 — 2002
High School
Fitchburg State University
Bachelor's Degree, Criminal Justice/Police Science
Vivature February 2014 - May 2014
Metcor LSI March 2013 - November 2013
The Training Associates March 2012 - October 2012
Berkeley Judge November 2011 - February 2012
Metz & Baum May 2005 - December 2011
SynaptiCore August 2011 - August 2011
Baylor University Medical Center Dallas March 2011 - May 2011
Children's Medical Center October 2002 - October 2005
Methodist Healthcare October 1999 - September 2002
Cross Country Healthcare December 1997 - September 1999
Skills
EMR, Clinical Documentation, Order Entry, Healthcare Information..., Clinical, Computer Software..., EHR, Hands-on Training, Instructor-led Training, Troubleshooting, CPOE, Documentations, Training, SharePoint, Inpatient, Nursing, Technical Support, Ambulatory, Surgery, Hospitals, System Administration, Ambulatory Care, Software Documentation, GoLive, Clinical Research, Software Implementation, HIPAA, Healthcare, Consulting
Education
Dallas Baptist University 2006 — 2010
Master of Business Administration, Project Management
Dallas Baptist University 2006 — 2010
Bachelor of Business Studies, Management
North Lake College 2003 — 2004
Associate, Business Administration
Concepts-Ink.com March 2010 - Present
Gambling Whiz magazine and website April 2009 - December 2009
Ashford University January 2008 - October 2009
Fisher College January 2008 - April 2008
The Training Associates 2006 - 2007
Monster.com 1997 - 2003
Legent 1994 - 1996
Skills
Online Marketing, SEO, Blogging, Social Media, Newsletters, Public Relations, Press Releases, Marketing, Advertising, Editing, Web Content, SEM, Direct Marketing, Community Outreach, Sales, B2B, Magazines, Sales Management, Higher Education, Content Writing
Education
Ashford University 2008 — 2009
M.A. in Teaching & Learning with Technology, Education
University of Minnesota-Twin Cities
B.A., Psychology
Wipro Promax Analytics Solutions May 2011 - Present
Quofore January 2010 - April 2011
Quofore July 2009 - December 2009
C3i March 2009 - June 2009
Extraprise 2007 - 2009
GlaxoSmithKline 2001 - 2008
The Training Associates August 2007 - October 2007
Synavant 2000 - 2007
Music & Arts Center 1996 - 2004
Catapult, Inc. 1998 - 2000
Skills
Requirements Gathering, User Acceptance Testing, Gap Analysis, Functional..., Test Cases, Training Course..., E-learning Development, Business Analysis, Curriculum Development, Instructor-led Training, SQL
Education
Florida State University 1990 — 1995
BM
Dunwoody High School
General Electric (GE) August 2014 - March 2015
The Coca-Cola Company February 2014 - March 2014
Cox Communications August 2013 - February 2014
The Training Associates 2013 - 2013
The Coca-Cola Company October 2011 - December 2012
AT&T 2007 - 2011
Benton Harbor Charter School September 2004 - June 2005
Whirlpool Corporation May 2003 - September 2004
Federal Home Loan Bank of Indianapolis 2000 - 2001
Skills
Instructional Design, ADDIE, Needs Analysis, Captivate, HTML, PowerPoint, Lectora, Photoshop, Microsoft Office, Microsoft Office..., Instructional Technology, Adobe Creative Suite, Visio, Training, Instructor-led Training, Learning Management..., E-Learning, Employee Training, Software Documentation, Blended Learning, Learning Management, Technical Training, Leadership, Vendor Management, Project Management, Performance Consulting, Adult Education, Management, Training Delivery, Team Leadership, SDLC, SnagIt
Education
American InterContinental University 2004 — 2005
Master
American InterContinental University 2003 — 2004
Masters
Learning in Motion, Inc. December 2010 - Present
iWorkwell, Inc. June 2010 - December 2011
University of California, Santa Cruz January 2008 - March 2010
The Training Associates January 2006 - January 2008
The McGraw-Hill Companies October 1993 - October 2005
WINGS for Learning January 1992 - July 1993
PrimeQuest International 1993 - 1993
University of California, Santa Cruz June 1991 - January 1992
E.F. Hutton Life Insurance Co. September 1978 - September 1990
Skills
HR Consulting, Change Management, Employee Relations, Staff Development, Talent Management, Organizational..., Human Resources, Training, Leadership, Management, Employee Benefits, Policy, Performance Management, Onboarding, Succession Planning, Talent Acquisition, Payroll, Conflict Resolution, Organizational..., Recruiting, Interviews, Personnel Management, HR Policies, Deferred Compensation, Coaching, Executive Management, Process Improvement, Strategic Planning, Employee Training, Hiring, Benefits Administration, Team Building, Vendor Management, Workforce Planning, Customer Satisfaction, Leadership Development, HRIS, Applicant Tracking..., Technical Recruiting, Employee Engagement
Education
Cornell University 1998 — 2002
University of California, Santa Cruz 1991 — 1995
Ladycliff College
Microtech Staffing April 2014 - Present
The Training Associates November 2012 - January 2014
Summit Technical Services January 2010 - November 2012
Summit National May 2006 - December 2009
Town of Middleboro 2006 - 2009
Summit National 2002 - May 2006
Corporate Office- Summit 1999 - 2001
Summit Technical Services 1996 - 1999
Summit Technical 1993 - 1995
Skills
Sales, Staff Training, Technical Recruiting, Contract Recruitment, Internet Recruiting, Temporary Staffing, Applicant Tracking..., Staffing Services, Sourcing, Talent Acquisition, Screening, Recruiting, Cold Calling, Resume, Recruiters, Temporary Placement, Recruitment Advertising, Candidate Generation, Human Resources, Training, Management
Education
Bridgewater State College
BS
UMass Boston
Beaty Family February 2009 - Present
Cal-Pac Annual Conference Center of the UMC June 2007 - July 2009
GE Money dba WMC Mortgage November 2001 - January 2007
The Training Associates 2007 - 2007
WMC 2001 - 2007
Skills
Organizational...
Education
Bridgewater State University 1992 — 1997
Stoughton High
The Training Associates July 2015 - Present
Toshiba Business Solutions October 2014 - July 2015
United Site Services August 2012 - October 2014
Safety-Kleen August 2009 - August 2012
Republic Services 2007 - 2009
Skills
Account Management, Outside Sales, Sales Management, Management, Sales, Cold Calling, Sales Operations, Salesforce.com, Photoshop, New Business Development, Sales Process, Direct Sales, Contract Negotiation, Customer Service, Team Building, B2B, Business Development
Education
Boston College 2006 — 2008
Framingham State College
Bachelor's Degree, Business Administration and Management, General
SkillPath Seminars August 2015 - Present
Fred Pryor Seminars and CareerTrack July 2015 - Present
DeVille Training Connection April 2014 - Present
LED FastStart April 2014 - Present
LANtec Corporate Training September 2014 - Present
The Training Associates August 2014 - Present
Louisiana Convergence Services September 2010 - Present
Peak Broadcasting 2006 - 2008
Peak Broadcasting 1997 - 2008
SERT (Education and Resource Training) 1997 - 2008
Skills
Broadcast, Editing, Event Planning, Event Management, Radio, Microsoft Excel, Public Relations, Microsoft Word, Microsoft Publisher, Microsoft PowerPoint, Audio Production, Event Host, Community Theatre..., Instruction and Training, Dialect Coach, Sexuality Education, PowerPoint, Public Speaking, Audio Engineering, Team Building, Radio Host, Microsoft Office, Advertising, Training, Social Networking, Social Media
Education
Boise State University 1992 — 1995
Master's of Science, Educational Technology
University of Louisiana at Lafayette 1987 — 1992
Bachelor of Arts (B.A.), Mass Communications, English Minor
Sacred Heart, Ville Platte
MGM & Associates January 2007 - Present
Ryla Teleservices/ Alorica August 2007 - December 2012
The Training Associates March 2012 - September 2012
World Changers International January 2002 - October 2006
Skills
Leadership Development, Workshop Facilitation, Onboarding, Recruiting, Talent Acquisition, Talent Management, Coaching, HRIS, Employee Relations, Training Delivery, Employee Engagement, Training, Employee Training, Process Improvement, Leadership, Strategic Planning, Customer Service, Project Management, Executive Coaching, Team Leadership, Change Management, Call Centers, HR Policies, Time Management, Succession Planning, Human Resources, Team Building
Education
Clark Atlanta University 1968 — 1971
B.S., Sociology
Enterprise Training & Consulting May 1992 - Present
Garmin International August 2012 - March 2015
The Training Associates 2010 - August 2012
TruWaste Project February 2010 - November 2011
Jewelry Television by ACN October 2004 - February 2010
CompUSA April 2002 - October 2004
ClientLogic November 1999 - April 2002
ExecuTrain of Knoxville May 1998 - October 1999
ABC Computer Learning Center January 1997 - April 1998
Skills
Technical Training, Courseware Development, Virtual Training, Operations Training, Classroom Training, E-learning Development, Instructor-led Training, ILT, ADDIE, SCORM, Plateau, Education Software, Project Management, E-Learning, Learning Management..., Learn.com, SharePoint, MS Project, Adobe eLearning Suite, Leadership Development, New Hire Orientations, Associate Development, Call Center Training, Customer Service..., E-learning..., Adobe Photoshop, Problem Solving, Thinking Outside The Box, Making the Complex..., Getting The Job Done, Microsoft Excel, Microsoft Word, Microsoft Publisher, Microsoft Powerpoint, Microsoft Access, Human Resources, Talent Management, Talent Developer, Classroom, PowerPoint, Call Center, Franklin Covey 7 Habits, Franklin Covey 5 Choices, Instructional Design, Training, Call Centers, Blended Learning, Captivate, Job Aids, Photoshop
Education
Kansas State University 2012 — 2017
Doctor of Philosophy (Ph.D.), Adult and Continuing Education and Teaching, 4.0
The University of Tennessee at Chattanooga 1990 — 1992
MS, Ind./Org Psychology
East Tennessee State University 1988 — 1990
BS, Psychology
Lee University 1986 — 1988
n/a, General Psychology
McMinn County High School
McMinn County High School
Southeast Mortgage of Georgia, Inc. April 2014 - Present
Golden Capital Services, LLC August 2010 - Present
TEKsystems August 2012 - September 2013
The Training Associates February 2011 - August 2012
Skills
Residential Homes, Brokerage, Condos, Real Estate Development, Real Estate Transactions, Real Estate, Contract Negotiation, Single Family Homes, Sellers, Leases, Property Management, Asset Managment, Foreclosures, Negotiation, REO, Investments, Short Sales, Investors, Loans, Investment Properties, Mortgage Lending, Real Estate Economics, Disposition, Asset Management
Education
Hampton University 1981 — 1985
Bachelor's degree, Business Administration and Management, General
Hunt High School 1979 — 1981
Traveling Coaches April 2005 - Present
The Training Associates July 2007 - May 2008
Consulting Partners November 2006 - February 2007
Weil Gotshal and Manges August 2005 - March 2006
Technical Resource Group November 2004 - July 2005
Visiting Nurse Service of New York September 2003 - June 2004
Diageo (Guinness UDV) May 2002 - September 2003
Schulte Roth & Zabel LLP January 2002 - May 2003
Advanced Integration Systems October 2002 - January 2003
Paul, Weiss, Rifkind, Wharton & Garrison LLP October 2000 - August 2001
Skills
SharePoint, Windows 7, Adobe Acrobat, OneNote, Workshare, Hands-on Training, Instructor-led Training, Instructional Design, Captivate, E-Learning, Training Delivery, Software Documentation, Training, Technical Writing, Blended Learning, Technical Training, Education Software, Document Management, Learning Management..., Needs Analysis, Knowledge Management, Windows XP, XP
Education
City University of New York City College 1990 — 1992
M.A., Education
The Training Associates August 2004 - Present
AT&T Wireless 1989 - 2004
Skills
Leadership Development, Needs Analysis, Instructor-led Training, Training Delivery, Instructional Design, Coaching, Staff Development, Executive Coaching, Organizational..., Workshop Facilitation, Blended Learning, Learning Management, E-Learning, Team Leadership, Employee Training, Performance Consulting, Soft Skills, Captivate, Hands-on Training, Performance Improvement, Learning Management..., Adult Education, Management Development, Career Development, ADDIE, Organizational..., Organizational Learning
Education
Florida State University 1982 — 1985
Bachelor of Science (BS)
The Training Associates February 2011 - Present
Computer Innovations 1992 - Present
The Insource Group 2008 - 2009
The Training Associates 2005 - 2009
IBM/ Department of Defense 2007 - 2008
Regions Bank July 2007 - November 2007
Eileen Claman, Inc. 2007 - 2007
DaVita 2006 - 2007
The Judge Group 2006 - 2007
Berkeley Computer Training 2006 - 2007
Skills
Captivate, E-Learning, Instructional Design, Program Management, Workshop Facilitation, Leadership Development, Needs Analysis, Executive Coaching, Talent Management, Software Documentation, Hands-on Training, Learning Management, Instructor-led Training, Organizational..., Blended Learning, Training, Staff Development, Technical Writing, Performance Improvement, Technical Training, Employee Training, Training Delivery, ADDIE, Leadership, Public Speaking, Learning Management..., Change Management, Soft Skills, Coaching, Conflict Resolution, Management Development, Corporate Training, Adult Education, SharePoint, Career Development, Performance Consulting, Consulting, Organizational..., Trainers, Performance Management, Onboarding, Employee Engagement, Personal Development, Career Counseling, Interviews, WebEx, Organizational Learning, Train the Trainer, Software Implementation, SnagIt
Education
Ball State University 1961 — 1966
BS, Accounting, Business Administration
Charter Communications - “4th Largest Cable Operator in the US” May 2013 - Present
Kinetic Photogrpahy January 2008 - Present
The Training Associates January 2012 - February 2014
University of Phoenix - “Championing the Success and Goals of Adult Students” April 2010 - February 2013
Lifetouch Portrait Studios - “Trusted Nationally, Represented Locally” March 2008 - April 2010
University of Alabama in Huntsville July 2008 - May 2009
Verizon Wireless - “A Leader in 4G LTE Network” October 2002 - January 2008
CSE January 2002 - May 2002
Skills
Call Centers, Training, Telecommunications, Training Delivery, Performance Management, Customer Retention, Coaching, Employee Training, Talent Management, Employee Relations, Employee Engagement, Wireless, Staff Development, Leadership Development, Instructional Design, Leadership, Public Speaking, Customer Service
Education
University of Phoenix 2011 — 2015
Master of Education (M.Ed.), Adult Education and Training
Claflin University 1998 — 2002
Bachelor of Science (B.S.), Sport and Fitness Administration/Management
Orangeburg-Wilkinson HS 1996 — 1998
High School Diploma, Occupational Health and Industrial Hygiene
MBTA December 2013 - Present
IPG Photonics July 2013 - October 2013
World Energy August 2012 - August 2012
The Training Associates February 2012 - July 2012
External Resource Alliance, Inc. December 2011 - February 2012
King and Bishop August 2011 - December 2011
Worcester Polytechnic Institute February 2009 - May 2009
Winter Wyman July 2008 - November 2008
Staples August 2007 - June 2008
Fidelity Investments May 2006 - February 2007
Skills
Applicant Tracking..., Human Resources, Recruiting, Talent Acquisition, Team Building, College Recruiting, Customer Service, Payroll, Talent Management, Interviews, Organizational..., Onboarding, Leadership Development, Performance Management
Education
Assumption College 2007 — 2010
BS, Psychology
Johnson & Wales University 1999 — 2001
A.S., Culinary Arts
St. Stephen School
Novella Clinical February 2009 - Present
INC Research November 2006 - January 2009
Copernicus Group IRB February 2006 - November 2006
The Training Associates August 2005 - February 2006
Mutt Cutts Mobile Pet Grooming April 2003 - May 2005
EDS July 1997 - April 2003
Skills
Instructional Design, Training Delivery, Instructor-led Training, E-Learning, Training, Software Documentation, Coaching, Needs Analysis, Program Management, Captivate, Visio, Leadership, Management, Project Management, Process Improvement, SharePoint, Human Resources, Quality Assurance, Strategic Planning, Interviews, Vendor Management
Education
Dowling College 1992 — 1993
BA, Secondary Education
University of Delaware 1989 — 1992
Bachelor of Arts (B.A.), Secondary Education and Teaching
The Training Associates October 2012 - Present
Dorathea Peters June 2012 - Present
Jewish Federation of Metropolitan Chicago May 1999 - May 2012
Skills
Training, Leadership, Teaching, Strategic Planning, Microsoft Office, Time Management, Software Documentation, Public Speaking, Non-profits, Leadership Development, Fundraising, Organizational...
Education
Concordia University Chicago 1993 — 1996
Master of Arts, Math and Computer Science Education
Jet Aviation 2013 - 2014
The Training Associates September 2012 - January 2013
The Training Associates January 2011 - June 2012
The Training Associates July 2007 - June 2012
Medicine Shoppe International 2008 - 2009
IBM/Department of Defene 2007 - 2008
Skills
Instructional Design, Captivate, Instructor-led Training, Training Delivery, Blended Learning, Hands-on Training, Training, Learning Management, ADDIE, Learning Management..., Software Documentation, Needs Analysis, SharePoint, Adult Education, Leadership Development, Employee Training, Organizational..., Performance Improvement, Soft Skills, Technical Training, Workshop Facilitation, E-Learning, Organizational Learning, Performance Consulting, Program Management, Train the Trainer, Virtual Training, Management Development, Adult Learning Theory, Executive Coaching, Culture Change, WebEx, Business Coaching, Career Development
Education
Illinois College 1992 — 1993
AXIOM Learning Solutions, LLC January 2014 - Present
The Training Associates March 2009 - November 2013
The Training Associates February 2007 - February 2009
The Training Associates January 2006 - January 2007
The Training Associates December 2002 - December 2005
Modis 2001 - 2002
Kforce January 1998 - September 2001
TAC Worldwide June 1995 - December 1997
TAC Worldwide May 1992 - May 1995
Education
Worcester Polytechnic Institute 2000 — 2001
Master of Business Administration (MBA) Program, Business Administration, IT, and Management
Bridgewater State University 1986 — 1990
Bachelor of Arts (B.A.), Communication, General
Cheryl Woods Proprietary Financial Software TrainerThe Training AssociatesMarch 2011 - December 2013
The Training Associates September 2009 - September 2009
The Training Associates August 2007 - August 2008
The Training Associates March 2007 - August 2007
Homeland Security Corporation September 2004 - July 2006
Blue Cross & Blue Shield of Michigan November 1997 - September 2003
Skills
Instructor-led Training, Training, Training Delivery, Software Documentation, Instructional Design, Customer Service, Testing, Human Resources, E-Learning, Coaching
Education
Central Michigan University 1998 — 2000
Catholic Health Initiatives June 2015 - Present
The Training Associates March 2015 - June 2015
Independent Contractor October 2008 - December 2014
Catholic Health Initiatives April 2014 - August 2014
The Training Associates April 2013 - June 2013
The Training Associates April 2012 - October 2012
New York Life Insurance Company September 1996 - April 2009
Skills
Training, Program Management, Small Business, Leadership, Customer Service, Management, Process Improvement, Operations Management, Project Planning, Coaching, Strategic Planning, Organizational..., Consulting, Public Speaking, Project Management, Recruiting, Logistics, New Business Development, Insurance, Software Documentation, Cross-functional Team..., Entrepreneurship, Business Planning, Microsoft Excel, Budgets, Team Building, Start-ups, Instructional Design, Training Delivery, Team Leadership, Leadership Development, Sales, CRM, Instructor-Led-Training, Technical Training, Virtual Training, Problem Solving, Team Management, Sales Management, Sales Operations, Customer Relations, Supervisory Skills, Transportation, Documentation, Writing, Negotiation, Change Management, Marketing, Instructor-led Training, Employee Training
Education
Green River Community College
Total Communications Inc. February 2014 - November 2014
ePlus November 2012 - November 2013
Cisco Systems July 2007 - September 2012
Marketstar/Cisco April 2005 - August 2007
The Training Associates January 2003 - April 2005
Programmer's Paradise January 2001 - January 2003
Skills
Microsoft Office Suite, Sales Force.com, Solution Selling, Unified Communications, Cloud Computing, Managed Services, Salesforce.com, SaaS, Channel Partners, Cisco Technologies, Direct Sales, Demand Generation, Virtualization, Sales Process, Microsoft Office, Enterprise Software, Channel, Account Management, Sales Operations, CRM, Professional Services, Selling, Wireless, Sales Management, New Business Development, Networking, Strategy, Business Development, Security, Go-to-market Strategy, Mobile Devices, Sales, Cold Calling, Management, Data Center, Leadership, Strategic Partnerships, VoIP, Consultative Selling, Telecommunications, Lead Generation, Training
Education
Hudson Valley Community College
Business, Management, Marketing, and Related Support Services, 3.28 GPA
Karass Negotiations Training
Certificate, Business negotiations technique, 100%
North Shore Community College
Business, Management, Marketing, and Related Support Services, 3.28 GPA
UMass Medical School January 2015 - Present
eBay Seller - misskiki_things October 2002 - November 2014
The Training Associates October 2011 - February 2014
Kadence International March 2010 - July 2011
ARRIS March 2008 - January 2010
Two Cats Antiques February 2003 - January 2008
PTC January 1999 - January 2002
Massachusetts Department of Developmental Disabilities January 1992 - January 1999
Dr. Franklin Perkins School January 1987 - January 1992
WAARC Occupational Training Center January 1980 - January 1987
Skills
Databases, Marketing, Training, Access, SharePoint, Disabilities, Human Services, Organized and detail..., Eager to take on new..., Customer Service, People Skills, Problem Solving, Cooperative, Flexible, MS Office, PeopleSoft, Data Analysis, Report Writing, Digital Photography, Web Development
Education
Boston University 1998 — 1999
Certificate, Application Development
Framingham State College
Bachelor of Arts, English
Knowledge Staff March 2014 - Present
CCT Solutions, Ltd March 2009 - Present
CCT Solutions, Ltd. March 2005 - Present
CCT Solutions, Ltd March 2005 - Present
Cerner Corporation May 2012 - June 2012
The Training Associates August 2011 - June 2012
Accenture/TTA 2011 - 2011
The Brooklyn Hospital Center June 2005 - January 2008
Skills
Training, Access, EMR, Software Documentation, Coaching, Healthcare Information..., Project Management, EHR, Public Speaking, Troubleshooting, Healthcare, Software Project..., Hospitals, Case Managment, Management, HIPAA, Human Resources, Change Management, Instructor-led Training, Epic Systems, Staff Development
Education
Nyack College 2001 — 2003
BS, Organizational Management
City University of New York 1971 — 1974
AAS, Legal Assistant
New York City
New York City
The Training Associates April 2011 - Present
TrainingFolks August 2010 - February 2011
Bank of America February 2008 - August 2009
Washington Mutual 2005 - 2006
Washington Mutual 2002 - 2004
HomeSide Lending 1998 - 2004
HomeSide Lending 2001 - 2003
Education
BA
Florida State University
Florida State University
UW Medicine Valley Medical Center November 2014 - Present
The Stowe Group October 2013 - November 2014
Northrop Grumman Corporation January 2013 - October 2013
Valley Medical Center April 2012 - October 2012
Community Health Systems October 2011 - March 2012
Draeger October 2010 - November 2011
Barling Bay June 2009 - October 2010
CDI October 2008 - June 2009
The Training Associates July 2007 - August 2008
MultiCare Health System October 2006 - June 2007
Skills
Epic Systems, HIPAA, EHR, EMR, Training, Instructional Design, E-Learning, Testing, Healthcare Information..., Informatics, Analysis, GoLive, CPOE, Software Implementation, Ambulatory, Healthcare, Inpatient, Hands-on Training, Information Technology, Healthcare Consulting, Cerner
Education
City University of Seattle 1997 — 1998
Conputer Information Technology, 3.67
Pierce College at Fort Steilacoom 1996 — 1997
Computer Information Technology, 3.92
Consultant 2008 - Present
the Training Associates January 2006 - June 2011
Learn iT! 2007 - 2009
Skills
Hands-on Training, Training Delivery, Instructor-led Training, E-Learning, Instructional Design, Training, Leadership Development, Coaching, Learning Management, Soft Skills, Technical Writing, Staff Development, Change Management, Blended Learning, Employee Training, Needs Analysis, Software Documentation, Learning Management..., Technical Training, Adult Education, Workshop Facilitation, Consulting, ADDIE, Knowledge Management, Camtasia, SharePoint
Education
Hunter College
BA, English
Neighborhood Playhouse
Acting
Horizon Software International, LLC. July 2014 - August 2014
TrainingFolks April 2014 - June 2014
Ettain Group (Well Star Health System) March 2014 - April 2014
RemX OfficeStaff January 2014 - March 2014
DOD Contract Trainer, Wounded Warrior Project May 2013 - October 2013
The Training Associates January 2011 - April 2013
Outcomes Health Information Solutions February 2010 - March 2011
Ryla Teleservices, INC September 2010 - December 2010
Ryla Teleservices, Inc. September 2009 - August 2010
RYLA Inc. 2010 - 2010
Skills
CPT/ICD9, Medical Billing, Insurance Billing, Call Center, Insurance, Training, Process Improvement, Coaching, Consulting, Sales, Training Delivery, Management, Leadership, E-Learning, Instructor-led Training, Team Building, Change Management, Hands-on Training, Adult Education, Team Leadership, Human Resources, Organizational..., Leadership Development, Employee Training, Soft Skills, Workshop Facilitation, Call Centers, Instructional Design, Software Documentation, Technical Training, Time Management, Performance Management, Captivate, Customer Service, Staff Development, Organizational..., Blended Learning, Program Management, Needs Analysis, Technical Support, Learning Management, Learning Management..., Management Consulting, Healthcare, Epic Systems, EHR, SharePoint, Troubleshooting, HIPAA, Integration
Education
Lean Sigma Six Class 2014 — 2014
Introduction to Lean Sigma Six Certificate
Gwinnett Technical Institute 2011 — 2011
Certificate, Pharmacy Technician
DeVry University 1995 — 1997
Bachelor Degree, Computer Information Systems
Medix School 1985 — 1986
Certificate, Medical Sectretary
Northeastern College of Theology August 2015 - Present
GeBBS Consulting 2015 - Present
McKesson Health IT March 2015 - Present
The Training Associates February 2012 - Present
Transformation Training and Development, Graphic Designs January 1996 - Present
Metropolitan College of Theology Virginia August 2013 - August 2015
Davita-Berkeley Training Group September 2011 - February 2012
AAConnect 2005 - 2011
Davita/Berkeley Training 2006 - 2007
West Corporation 2004 - 2006
Skills
Youth Development, Youth Mentoring, Youth Ministry, Teachers, Theatre, Staff Development, Customer Service, Community Outreach, Multimedia, Business Development, Designs, Logo Design, Instructor-led Training, Training Delivery, Leadership Development, Instructional Design, Training, Employee Training, Learning Management, Management, Software Documentation, Program Management, Leadership, Performance Improvement, Talent Management, Team Building, E-Learning, Blended Learning, Public Speaking, Hands-on Training, Organizational..., Coaching, Needs Analysis, Captivate, Technical Training
Education
North Carolina of Theology 2011 — 2014
Doctor of Theology, Theology and Religious Vocations, Business Admin., 3.9 GPA
North Carolina College of Theology 2012 — 2013
Master's Degree
North Carolina College of Theology 2011 — 2012
Bachelor's degree, Theology
Community College of Philadelphia 1976 — 1996
Business Management/Accounting
Microsoft Certified Trainer May 2006 - Present
The Training Associates August 2013 - Present
Expert End-User Trainer in MS Business Applications January 2006 - Present
Independent Contractor August 2013 - Present
Penobscot Community Health Care May 2010 - July 2013
Center for Workplace Development 2006 - 2010
Skills
Microsoft Certified..., Training, Healthcare, Customer Service, Microsoft Excel, Hyper-V, Group Policy, Networking, Team Building, MCITP, PowerPoint, Microsoft Office, Microsoft Applications..., Microsoft Exchange, Outlook, Leadership Development, Microsoft Word, Organizational..., Microsoft MCP, MOS 2013, 2010, 2007..., Microsoft Office 2010..., Excel, Microsoft Access, Visio, Microsoft Outlook, SharePoint Designer..., Microsoft FrontPage, Access, Management, Nonprofits, Program Management, Public Speaking, Leadership, Strategic Planning, Consulting, Coaching
Education
University of Maine 1994 — 1996
MIcrosoft Certification, Microsoft Office/VBA
Eastfield College 1978 — 1990
Bryan Adams High School 1975 — 1977
Quintiles Transnational March 2015 - Present
Quintiles Transnational March 2014 - Present
Publicis Touchpoint Solutions/Pfizer October 2012 - December 2013
Independent July 2012 - October 2012
Quintiles Transnational August 2011 - June 2012
The Training Associates June 2011 - August 2011
Quintiles Transnational December 2009 - December 2010
AstraZeneca 2007 - 2009
AstraZeneca 2005 - 2006
AstraZeneca 2000 - 2005
Skills
Coaching, Strategic Thinking, Performance Management, Leadership, Change Management, Sales, Workshop Facilitation, Training, New Business Development, Value Based Selling, Cardiology, Sales Management, Interviewing/Hiring, Pharmaceutical Sales, Sales Training Content..., Project Management, Leadership Development, Employee Training, Healthcare, Endocrinology, Management, Managed Care, Marketing, Cross-functional Team..., Business Planning, Pharmaceutical Industry, Sales Operations, Product Launch, Sales Effectiveness, Hospital Sales, Selling Skills
Education
Allegheny College
B.A., Political Science
Central Catholic High School
Vytek USA January 2012 - January 2013
The Training Associates October 2009 - October 2010
VHS, Inc. 2007 - 2009
Automated Assemblies 2001 - 2005
Automated Assemblies 1990 - 2001
Astra Pharmaceuticals 1988 - 1989
Skills
Web 2.0, Salesforce.com, Automation, New Business Development, Microsoft Office, Customer Service, Problem Solving, Sales Management, Account Management, Consultative Selling, Public Speaking, Product Marketing, Proposal Writing
Education
Lesley University 1992 — 1994
M.S.
Central New England College 1984 — 1989
B.S.
Atlantic Union College 1983 — 1984
ClinicSource January 2015 - Present
The Training Associates October 2014 - January 2015
Accelerated Learning Solutions February 2014 - October 2014
ChenMed July 2013 - February 2014
The Training Associates March 2013 - July 2013
Steven Douglas Associates December 2012 - January 2013
The Training Associates March 2012 - October 2012
Air Cushions USA April 2010 - March 2012
Fifth Third Bank August 2007 - April 2010
Washington Mutual February 2004 - August 2007
Skills
Banking, Training Delivery, Customer Experience, Customer Service, Process Improvement, Credit, Employee Training, Loans, Call Center, Vendor Management, Performance Management, Portfolio Management, Financial Services, Financial Analysis, Customer Retention, Recruiting, Technical Training, Instructor-led Training, Commercial Banking, Credit Cards, Commercial Lending, Credit Risk, Underwriting, Merchant Services, GoToMeeting, Call Centers, Training, Strategy, Coaching, Finance, Analysis, Business Development
Education
Florida Atlantic University 1994 — 1995
Palm Beach Community College 1992 — 1994
Fremd 1988 — 1990
Bitner Vineyards February 2012 - Present
Avalias June 2008 - August 2014
TrainingFolks June 2011 - June 2013
The Training Associates March 2012 - July 2012
MyStateUSA.com June 2007 - May 2009
University of Phoenix February 2002 - May 2007
trainAbility October 2000 - January 2002
Skills
Project Planning, Operations Management, Team Building, Program Management, Employee Training, Customer Satisfaction, Customer Retention, Leadership, Training, Process Scheduler, Cross-functional Team..., Management, Team Leadership, Marketing
Education
University of Phoenix 2002 — 2003
MBA/ Global Management, Global Business Management
Arizona State University 1997 — 1998
BA Communication, Communication
Cognosante Health Technologies January 2015 - Present
Excite Health Partners May 2014 - Present
Subway August 2013 - January 2014
TrainingFolks January 2013 - June 2013
The Training Associates December 2010 - December 2012
SW Financial, LLC April 2005 - December 2010
Comcast Cable 2009 - 2010
First Tennessee Bank September 2003 - April 2005
Wells Fargo May 2000 - August 2003
Bank of America May 1997 - April 2000
Skills
Marketing Strategy, Recruiting, Strategic Planning, Customer Service, Sales, Coaching, Sales Operations, Process Improvement, Employee Relations, Account Management, Leadership, Management, Program Management, Business Development, Training, Change Management, Entrepreneurship, Direct Sales, Business Intelligence, Fundraising
Education
Central Piedmont Community College 2012 — 2013
Health Information Technology, Health Informatics, Certificate
North Carolina Agricultural and Technical State University
BS, Banking and Finance
Montreat College 2007 — 2009
Master's Degree, Organizational Mgmt & Leadership, 3.5/4.0
The Training Associates December 2010 - Present
Loftware September 2009 - December 2010
By Appointment Only, Inc. 2005 - 2007
Education
Framingham State University 1971 — 1975
BA, English /Broadcast Journalism
The Training Associates June 2011 - Present
VALIC and AIG Annuity June 2006 - April 2010
Met Life Investors May 2004 - September 2005
Skills
Retirement Planning, Retirement, IRAs, Fixed Annuities, Wealth Accumulation, Wealth Management, Mutual Funds, 529 Plans, Investment Advisory, Saving for Education, Series 63, 401k Rollovers, Strategic Financial..., Financial Services
Education
California State University-Long Beach 1989 — 1994
Bachelor of Business Administration (B.B.A.), Marketing
Technology Insight October 2009 - May 2010
The Training Associates 2005 - 2008
Education
Clark University 1996 — 2000
B.A., Physics
Wells Fargo Home Mortgage January 2012 - Present
The Training Associates January 2011 - December 2011
Wells Fargo Bank February 2010 - November 2010
Wells Fargo Home Mortgage February 2009 - February 2010
Keyes Mortgage Services, an affiliate of Wells Fargo Home Mortgage August 2006 - February 2009
Wells Fargo Home Mortgage March 2002 - August 2006
Wells Fargo Home Mortgage March 2001 - March 2002
Skills
Change Management, Leadership, Mortgage Lending, Mortgage Banking, Financial Services, Loans, Team Building, Coaching, Program Management, Banking, Customer Service, Finance, Process Improvement, Project Management, Risk Management, Sales, Sales Management, Start-ups, Training, Training Delivery, Employee Training, Leadership Development, Loan Origination, Management, Integration, Call Centers, CRM, Analysis, Credit
Education
Brenau University 1994 — 1996
MBA, Information Technology and Marketing
Mercer University - Stetson School of Business and Economics 1986 — 1988
Bachelor of Business Adminstration, Sports Management
Auburn University 1984 — 1986
Sports Management
The Training Associates July 2010 - Present
Worcester Public Schools May 2008 - June 2008
Cool Beans Coffee Shop October 2005 - May 2008
Keyholder, Berger's Ski and Snowboard May 2005 - August 2006
Education
College of the Holy Cross
Bachelor of Arts, History
The MacLaren Group Inc May 2015 - Present
Dealertrack Technologies July 2013 - December 2014
The Abreon Group 2013 - 2013
The Training Associates March 2012 - December 2012
Berkeley Judge November 2011 - March 2012
The Training Associates January 2011 - October 2011
BB&T October 2009 - April 2011
Colonial Bank April 2006 - August 2009
Regions Bank June 1993 - December 2006
Skills
Instructor-led Training, Training Delivery, WebEx, Mergers, Training, Management, Captivate, Mergers & Acquisitions, E-Learning, Time Management, Program Management, Hands-on Training, Learning Management, Sales, Needs Analysis, Learning Management..., Instructional Design, Employee Training, Blended Learning, Technical Training, Leadership Development, Team Building, Organizational...
Education
Colorado Technical University 2011 — 2014
Bachelors, Business Management/HR, 3.93
Colorado Technical University 2009 — 2011
Associates, Business Administration, 3.59
Alternative Consulting Concepts January 2006 - Present
General Dynamics 2013 - 2014
The Training Associates 2012 - 2013
Hope CDA September 2008 - November 2012
Hope CDA September 2008 - October 2011
MSMBEC 2009 - 2009
Operation HOPE August 2006 - August 2008
University of Southern Mississippi 2001 - 2006
Skills
Community Outreach, Grant Writing, Non-profits, Program Development, Fundraising, Community Development, Event Planning, Public Speaking, Economic Development, Event Management, Media Relations, Workshop Facilitation, Nonprofits, Policy, Volunteer Management, Training, Public Relations, Grants, Research, Editing, Leadership Development, Program Evaluation, Staff Development, Higher Education, Leadership, Proposal Writing, Organizational..., Social Media, Social Networking, Teaching, Blogging, Program Management, Press Releases, Strategic Communications, Government, Strategic Planning, International Relations, Adult Education, Conflict Resolution, Spanish, Administration, Coaching, Team Building, Management, Public Policy, Microsoft Office, Customer Service
Education
The University of Southern Mississippi 2001 — 2005
Tourism and Travel Services Management
Dillard University 1993 — 1996
Business Administration and Management, General
Dillard University
Bachelor's Degree
Gulfport High School
High School Diploma
The University of Southern Mississippi
Bachelor of Science, Business, Tourism
Redwood/GP Strategy Consulting January 2013 - Present
The Training Associates January 2011 - December 2012
Wachovia Securities Financial Network December 2006 - April 2009
Skills
Instructor-led Training, Hands-on Training, Training Delivery, Leadership Development, Coaching
Education
Baruch College 2001 — 2003
Master of Business Administration (MBA), Business/Managerial Economics
The Training Associates January 2011 - Present
The Training Associates January 2011 - Present
Wells Fargo Home Mortgage January 2009 - January 2010
American Red Cross January 2008 - January 2009
Fannie Mae February 1991 - October 2007
Fannie Mae Mortgage January 1992 - January 2007
Skills
Training Delivery, Coaching, Training, Hands-on Training, Project Management, Customer Service, Sales Management, Personal Development, Strategic Planning, Soft Skills, Change Management, Organizational..., Staff Development, Employee Training, Learning Management, Executive Coaching, Public Speaking
Education
American University 1998 — 2000
Master of Science, Personnel and Human Resources Management
University of Maryland
Bachelor of Science, Marketing Administration
Auscar Inc January 2013 - February 2015
The Training Associates January 2012 - October 2012
Southeast Chicago Development Commission (SEDCOM), July 2009 - July 2010
Southeast Chicago Development Commission (SEDCOM) August 2007 - July 2009
New Creations Development August 2004 - April 2007
Skills
Instructional Design, Training, Hands-on Training, Training Delivery, Project Management, Microsoft Office, Program Management, Team Building, E-Learning, Customer Service, Public Speaking, Needs Analysis, Team Leadership, Coaching, Change Management, ADDIE, Leadership Development, Learning Management, Strategic Planning, Blended Learning
Education
American Public University System 2011 — 2016
Master of Public Administration (M.P.A.), Disaster Management
New Horizons Computer Learning Center 2012 — 2012
Project Management, Lean Six Sigma Green Belt, and Comp TIA Network+ Certification
Chicago State University
Bachelor of Arts (B.A.), Political Science and Government
Corestaff/United Airlines March 2013 - December 2013
ASM, LLC January 2010 - February 2013
Maceo's Kids Foundation 2012 - 2013
The Training Associates February 2012 - October 2012
Skills
Interviews, Coaching, Talent Management, Training, Resume Writing, Recruiting, Employee Training, Employee Benefits, Human Resources, Employee Relations, Training Delivery, Applicant Tracking..., Internet Recruiting, Talent Acquisition, Onboarding
Education
Atlanta Technical College
Training Certificate, Healthcare IT
Covenant College
Bachelor's Degree, Organizational Management