Experience
Accenture  February 2007 - Present
Tata Business Support Services  May 2005 - February 2007
vCustomer   November 2001 - April 2005

Skills
Information Security..., Risk Management, Internal Audit, ISO 27001 Lead Auditor, CISA, CISM, ISO 27001, Program Management, Outsourcing, Vendor Management, Information Security

Education
GNDEC   1990 — 1994
Bachelor of Engineering (B.E.), Mechanical Engineering

Kendriya Vidyalaya

Experience
Concur  January 2015 - Present
SAP  January 2015 - Present
Concur  January 2006 - December 2014
Manhattan Associates  March 2003 - January 2006
vCustomer   June 2001 - March 2003
Wintech Software Solutions   January 2000 - March 2001
Avenue Microsystems   January 1999 - January 2000

Skills
Software Development, Project Management, Pre-sales, Agile Methodologies, Management, Leadership, Enterprise Software, SaaS, Software Project..., Requirements Analysis, SDLC, Business Intelligence, Cloud Computing, Business Analysis, Team Management, Start-ups, Software Design

Education
Maharshi Dayanand University   2001 — 2002
MS (CS)

Manipal University   2000 — 2001
PGDIT, IT

Maharshi Dayanand University   1997 — 2000
B.A., English, European Politics

Experience
FedEx Services  July 2014 - Present
FedEx Services  January 2013 - Present
University of Memphis  May 2011 - December 2012
FedEx Services  June 2012 - August 2012
University of Memphis  March 2011 - April 2011
Texas Tech University  August 2010 - December 2010
SunGard  February 2010 - August 2010
vCustomer   July 2009 - February 2010
Soft Spin Services Pvt. Ltd   July 2008 - July 2009

Skills
Microsoft Office, Excel, Windows, SQL Server, HTML, MySQL, PHP, Photoshop, Visio, CSS, Customer Service, Analysis, Problem Solving, Word, Dreamweaver, Website Development, Content Writing, Troubleshooting, CMS, SQL, Microsoft SQL Server, Access, SharePoint, Java, Data Analysis, Technical Support, Linux, Business Analysis, Web Design, Databases, SDLC, JavaScript, Software Documentation, CRM, Database Design

Education
The University of Memphis   2011 — 2012
Masters, Management Information Systems

Texas Tech University - Rawls College of Business   2010 — 2010
MS, Management Information Systems

Experience
Nationwide Insurance  October 2014 - Present
Cognizant Technology Solutions  May 2013 - October 2014
Toyota Motor Sales  May 2013 - October 2014
Infosys  March 2011 - May 2013
American Express  2010 - May 2013
Infosys  July 2009 - March 2011
Infosys  October 2007 - July 2009
Infosys  October 2006 - October 2007
vCustomer   June 2002 - September 2002

Skills
DataPower, .NET 3.5, .NET 3.0, Web Services, .NET, Unix, Solution Architecture, XML, SQL, ASP.NET, Requirements Analysis, Microsoft SQL Server, WTX, XSLT, WebSphere Message Broker, SSRS, Crystal Reports, Integration, Java Enterprise Edition, Agile Methodologies, SOA, SDLC

Education
Jaypee Institute of Information Technology   2002 — 2006
Bachelor of Engineering, Information Technology

Jaypee University of Information Technology   2002 — 2006
B.Tech, Information Technology

Bhavan's Gandhi   1992 — 2000
Senior Secondary, Mathematics and Computer Science

Experience
Column Technologies  May 2007 - Present
Wipro Technologies  October 2005 - May 2007
vCustomer   July 2004 - October 2005

Skills
BMC Remedy, Service Desk, Incident Management, IT Service Management, CMDB, Release Management, ITIL, Solution Architecture, Service Management, Service Delivery, Pre-sales, Business Analysis, PL/SQL, Requirements Analysis, Configuration Management, Unix, Oracle, Microsoft SQL Server, Problem Management, Integration, BMC Cloud Lifecycle..., Cloud Computing, IT Asset Management, IT Operations, ITIL v3 Foundations..., Requirements Gathering, SDLC, Software Development

Education
Pune Institute of Computer Technology   2001 — 2004
Bachelor's degree, Computer Engineering

St. Vincent High School, Pune   1989 — 1998
SSC, Class 10

Experience
Wipro Consulting  October 2013 - Present
Wipro Consulting  July 2011 - September 2013
Wipro Consulting  October 2010 - June 2011
Tech Mahindra  August 2009 - September 2010
Tech Mahindra  January 2009 - July 2009
Tech Mahindra  July 2008 - December 2008
Tech Mahindra  July 2006 - July 2008
vCustomer   February 2006 - July 2006

Skills
Six Sigma, Business Analysis, Management Consulting, Business Process..., Process Consulting, Process Excellence, Data Analysis, ITIL v3 Foundations..., Business Transformation, Business Process..., Consulting, SDLC, Root Cause Analysis, Project Management, Requirements Gathering, IT Strategy, Lean Thinking, Lean Operations, Lean IT, Incident Management, Problem Management, Statistical Modeling, Process Design, Process Simulation, User Acceptance Testing..., Telecommunications, Requirements Analysis, Pre-sales

Education
University of Pune   2001 — 2005
Bachelor's degree, Electrical, Electronics and Communications Engineering

Experience
Scan-Optics  August 2013 - Present
McLeod Software  May 2012 - October 2012
University of Alabama at Birmingham  August 2009 - May 2012
University of Alabama at Birmingham  March 2007 - November 2008
vCustomer   April 2006 - September 2006

Skills
Unix, Linux, Eclipse, Microsoft SQL Server, Databases, MySQL, Tomcat, Oracle, NetBeans, Windows, PostgreSQL, Operating Systems, Vi, Dreamweaver, Servers, IDE, Software Engineering, Software Development, Java

Education
University of Alabama at Birmingham   2009 — 2011
Masters, Computer Science, 3.5

University of Alabama at Birmingham   2007 — 2008
Masters, Computer Engineering

Walchand Institute of Technology, Shivaji University   2000 — 2004
Bachelors, Computer Engineering

Experience
FNI Healthcare   March 2011 - Present
FNI Healthcare   February 2011 - Present
VOCIS LLC   October 2010 - February 2011
vCustomer   May 2008 - January 2009
vCustomer   June 2007 - April 2008

Skills
Lead Generation, Team Management, Vendor Management, Business Development, Team Building, Pre-sales, Business Analysis, Operations Management, Business Process, Competitive Intelligence, Employee Relations, Management Consulting, Change Management, Contract Recruitment, Sales Management, Business Process..., Executive Search, Negotiation, Process Management, Cross-functional Team..., PPC, Research, Projects, ITIL, Business Planning, Customer Service, Start-ups, Marketing Strategy, Web Marketing, Talent Acquisition, Marketing, Analysis, Solution Selling, Strategy, Business Strategy, Account Management, Leadership, Management, Sourcing, Business Intelligence, Competitive Analysis, Executive Management, Team Leadership, Market Research, New Business Development, Strategic Partnerships, Consulting, Healthcare, Sales, Analytics

Education
IGNOU

Tilka Manjhi Bhagalpur University

Experience
IPMC Ghana   June 2012 - August 2015
IPMC Ghana   June 2009 - June 2012
HCL Comnet Systems and Services Limited  April 2008 - May 2009
vCustomer   August 2007 - February 2008

Skills
VMware Infrastructure, microsoft exchange..., Symantec Endpoint..., cyberoam, symantec backup exec, Hyper-V, Virtualization, SAN, Firewalls, Microsoft Exchange, Pre-sales, Customer Satisfaction, Solution Selling, Backup Exec, Storage, Data Center, System Administration, VMware ESX, Windows Server, Active Directory, Servers, Networking, DNS, VPN, VMware, System Deployment, Switches, Troubleshooting, Hardware, Technical Support, Infrastructure, Microsoft Technologies, HP, Software Installation

Education
Kurukshetra University   2003 — 2007
Bachelor’s Degree, Computer Science

St. Theresa's Convent School   2002 — 2003
High School, English, Physics, Chemistry, Maths

Experience
Capgemini  August 2013 - Present
Cognizant Technology Solutions  June 2010 - August 2013
IBM Global Business Process Services  January 2007 - June 2010
vCustomer   February 2006 - December 2006

Skills
Quality Center, Test Planning, Quality Assurance, QTP, Test Automation, Manual Testing, Test Management, Oracle, SDLC, ALM, Test Management Tool, Test Case Generation, Requirements..., eTOM, BMC Remedy, SoapUI, Oracle SQL Developer, MySQL, Putty, Unix, Unix Shell Scripting, Java, JavaScript, Agile Testing, System Testing, Test Execution, Regression Testing, Black Box Testing, UAT coordination, Selenium, System Integration..., Telecom BSS, Amdocs Billing, Amdocs Order Management..., Cramer, Netcool, Web Services API, Database Testing, Perl Script, Siebel 7.x, Client Server..., COTS Integration, Computer Networking, Test Driven Development, Analytical Skills, Problem Solving, STLC, Iterative Methodologies, Natural Language, JCL

Education
Magadh University
Bachelor of Engineering (B.E.), Computer and Information Sciences, General

West Bengal Board of Secondary Education
West Bengal Board of Secondary Education, 10th

Experience
T-Mobile  September 2010 - Present
T-Mobile  March 2009 - August 2010
Crossbeam Systems  January 2009 - March 2009
Cadence Design Systems  2008 - 2009
CSC Consulting  May 2005 - November 2007
Computer Associates  September 2004 - May 2005
vCustomer   September 2003 - August 2004

Skills
Checkpoint, Juniper, Cisco, Network Security, CCNP, Secure64 DNS, A10 Load Balancers, Large Scale NAT, Vulnerability Assessment, Security Management, Infoblox DNS Grid, Cisco ASA, IP VPN, SSL VPN, Crossbeam XOS, ITIL, Cisco Technologies, DNS, A10, Load Balancing, VPN, Data Center, Switches, Information Security, F5 BigIP, Troubleshooting, Networking, Network Architecture, Routing, Network Design, TCP/IP, Juniper Technologies

Education
DAVIM   2001 — 2004
MCA, Computer Science

Delhi University   1998 — 2001

Experience
Citizens Financial Group, Inc.   September 2014 - Present
RBS Citizens Financial Group, Inc.   April 2013 - August 2014
RBS Citizens Financial Group, Inc.   December 2011 - March 2013
iQor  July 2010 - December 2011
iQor India Services Pvt Ltd   December 2007 - June 2010
GENPACT LLC  April 2005 - November 2007
vCustomer   July 2004 - April 2005

Skills
SAS, SQL Server, Stata, Angoss Knowledge Seeker, Analytics, Predictive Analytics, Predictive Modeling, Business Objects, Segmentation, Data Analysis, Data Mining, SAS programming, Strategy, Credit Risk, Statistical Modeling, Forecasting, Logistic Regression, Business Analytics, Time Series Analysis, Microsoft Excel, SAS E-Miner, Quantitative Analytics, Customer Analysis, Risk Analytics, Marketing Analytics, Analysis, SAS Programming

Education
Department of Operational Research - Delhi University   2004 — 2006
M.Phil., Operational Research

Hans raj College, Delhi University   2002 — 2004
M.Sc., Operational Research

Experience
Accenture  June 2012 - Present
Accenture  September 2011 - June 2012
Accenture Technology Solutions  May 2009 - September 2011
Keane  April 2006 - May 2009
Crompton Greaves  July 2005 - March 2006
vCustomer   June 2004 - May 2005

Skills
SAP R/3, SD, SAP, SAP MM, Materials Management, Analysis, Warehouse Management, SAP ERP, Requirements Analysis, IDOC, SAP Implementation, Pre-sales, SAP SD, Business Analysis, ERP

Education
P.V.G.'s C.O.E.T., University of Pune, Pune   2000 — 2004
B.E., Electrical

Kendriya Vidyalaya   1988 — 2000
Science

Experience
University of Ottawa  July 2013 - Present
Comerica Bank  July 2011 - June 2013
Comerica Bank  October 2008 - July 2011
Johnson & Johnson  March 2007 - October 2008
Johnson & Johnson  July 2005 - March 2007
vCustomer   September 2004 - June 2005
vCustomer   September 2003 - August 2004

Skills
Information Security, CISSP, Security, Firewalls, Computer Security, ISO 27001, Information Security..., CISA, CEH, ITIL, Network Security, CISM, Vulnerability Management, Encryption, Information Technology, Virtualization, Cisco Technologies, Identity Management, PCI DSS, IT Management, Data Center, Security Architecture..., CCNA, Disaster Recovery, Penetration Testing, IT Audit, McAfee, Microsoft SQL Server, Enterprise Software, Business Continuity, Checkpoint, VPN, Vulnerability Assessment, Network Architecture, Security Audits, Security Policy, PKI, SIEM, IT Operations, Data Security, Juniper, Security Awareness, IPS, Incident Management, IDS, Application Security, Vulnerability Scanning, DLP, Web Application Security, Intrusion Detection

Education
Indira Gandhi National Open University   2000 — 2002
Master of Computer Application (MCA)

Indira Gandhi National Open University   1997 — 2000
Bachelor of Computer Application (BCA)

Delhi University   1997 — 2000
Bachelor of Commerce (B.Com)

Experience
Dimension Data  April 2015 - Present
SIGMAnet  November 2013 - April 2015
Avnet  September 2005 - November 2013
Horizon Technology  April 2005 - September 2005
vCustomer   May 2004 - April 2005
Mission Technology   April 1999 - May 2004
Sterling Electronics  April 1997 - April 1999
Future Electronics  July 1996 - April 1997

Skills
Direct Sales, Lead Generation, Go-to-market Strategy, Strategy, Management, Channel Partners, Product Marketing, Leadership, Sales Process, Cross-functional Team..., Cloud Computing, Solution Selling, New Business Development, Product Development, Contract Negotiation, Sales Management, Partner Management

Education
University of Arizona   1991 — 1996
BSBA, Business Administration/Marketing

Experience
Broadcom  March 2013 - Present
Microsoft Corporation  February 2011 - March 2013
Deloitte Consulting  September 2007 - February 2011
HCL Technologies  2005 - 2007
Gravity Microsystem   May 2003 - July 2005
vCustomer   2001 - 2003
Delhi Institute of Computer Science   May 2001 - October 2001

Skills
Enterprise Architecture, Business Process..., Solution Architecture, Technology Integration, IT Strategy, SAP ERP, Business Objects, SAP HANA, SDLC, Databases, SAP Netweaver, Pre-sales, Project Management, SAP, SAP Implementation, Business Intelligence, Cross-functional Team..., Requirements Analysis, PMP, Data Migration, Project Portfolio..., SAP R/3, Master Data Management, ERP, Business Process, Software Project..., Oracle, System Architecture, Data Warehousing, ITIL, Agile Project Management, Vendor Management, Solution Manager, ECC6.0, SAP Upgrades, Management, ITIL v3 Foundations..., System Monitoring, Cloud Applications, Integration, Consulting, Program Management, Business Analysis, Enterprise Software, IT Management, TOGAF

Education
SAP   2015 — 2015
SAP HANA Training, SAP HANA

University of California, Irvine   2015 — 2015
Certificate in Management for Technical Professionals, Business Administration and Management, General

ITIL   2013 — 2013
ITIL v3 Foundations Certified

SAP   2010 — 2010
SAP Solution Manager Training

KnowledgeWoods Consulting   2009 — 2009
PMI Training

SQL Star   2006 — 2006
Oracle Admin, Oracle Administration

Maharshi Dayanand University   2001 — 2004
Master of Science, Computer Science

Sikkim Manipal University of Health, Medical and Technological Sciences   2001 — 2002
PGDIT, Computer Science

APTECH   1998 — 2001
ADSE, Computer Science

Delhi University   1998 — 2001
B.Com, Commerce

Experience
TriStar  January 2014 - Present
Barry-Wehmiller International Resources  November 2012 - December 2013
TriStar  August 2011 - November 2012
PTC  June 2007 - August 2011
Tech Mahindra  January 2007 - June 2007
vCustomer   September 2006 - December 2006
Mphasis  October 2004 - September 2006

Skills
Windchill PDMLink..., Pro/INTRALINK..., Pro/INTRALINK 3.x, Windchill, PDM, Pro/Intralink, Product Life Cycle..., Data Migration, Customer Service, Technical Support, Windchill Oracle to MS..., Product Lifecycle..., Data Conversion, Microsoft SQL Server, Oracle, Pro Engineer, Intralink, Management, CAD/CAM, PLM Tools, Enterprise Software, Software Project..., Integration, Java Enterprise Edition, Java, Configuration Management, Consulting, Business Process, Program Management, Product Management, Troubleshooting, PTC Creo

Education
University of Pune   2001 — 2004
Post Graduation, Master of Computer Application

Andhra University   1999 — 2001
Bachelor's degree, Computer Science

St.Johns High School, Jamshedpur

Experience
IonIdea Inc  April 2010 - Present
Talent Tiger - A BPO division of IonIdea   July 2009 - Present
Prologic First India Pvt Ltd   May 2008 - July 2009
vCustomer   February 2006 - May 2008
All Serve Systems PLC   May 2003 - January 2006
Axis Telecom Inc, Gurgaon   October 2000 - November 2003

Education
St. Johns High School, Bangalore   1983 — 1995

Annamalai University
Masters, Organisational Behavior

Experience
Mindlance  July 2013 - Present
Tech Mahindra  July 2012 - July 2013
Pyramid Consulting  September 2009 - July 2012
Artech Information Systems  June 2005 - September 2009
Vcustomer   May 2004 - April 2005

Skills
Technical Recruiting, Telecommunications, Vendor Management, Talent Acquisition, Team Management, Recruiting, Screening, Sourcing, Project Management, Contract Recruitment, Negotiation, CRM, Human Resources, Executive Search, Strategy, Internet Recruiting, Networking, Benefits Negotiation, Team Leadership, SDLC, Leadership, Business Development, Consulting, Temporary Placement, IT Recruitment, Screening Resumes, Management, Interviews, Recruitments

Education
Punjab Technical University   2007 — 2009
B.Sc., Computer Science

DOEACC   1999 — 2003
B Level, Computers

Experience
Hexaware Tech/American Airlines   June 2014 - Present
Travelport  April 2014 - June 2014
Mphasis an HP Company ( Southern California)   August 2006 - April 2014
InterGlobe Technologies Ltd (IGT)   January 2005 - July 2006
Green Grid Consultancy   October 2004 - December 2004
vCustomer   May 2004 - October 2004

Skills
Cross-functional Team..., Agile Methodologies, SDLC, Mainframe, Assembler, Project Estimation, Requirements Analysis, Testing, TPF, Software Project..., Airlines, Airline Reservations, Flat Files, Airline Ticketing, JCL, COBOL, SOA, Oracle, TPFDF, SPM, Mainframes, Flight Operations, Sabretalk, C++, Team Building, UML, UML Tools, IT Project & Program..., Business Intelligence

Education
Symbiosis institute of Management Studies   2005 — 2007
PGDIT, Information Technology, A+

Maharshi Dayanand University   2000 — 2004
Bachelor’s Degree, Computer Science, Honors

Dayanand Public Sr. Sec School   1998 — 2000
High School, Mathematics and Biology, Distinction

Experience
Private practice.  February 2014 - Present
University of Chicago  August 2011 - 2014
vCustomer   December 2006 - May 2008
vCustomer   2006 - 2008

Skills
Performance Management, Organizational...

Education
University of Illinois at Chicago   2008 — 2011
Applied Psychology, Psychology and Law & Clinical Psychology

Palette & Chisel Academy of Fine Arts
Fine Art

Experience
Blumenthal Uniforms & Equipment   July 2012 - November 2012
ReachLocal  November 2010 - September 2011
vCustomer   October 2009 - January 2010
Writer & Self-Publisher   October 2008 - June 2009
Toyota of Seattle & Honda of Seattle   March 2003 - October 2008
Casne Engineering  March 2001 - February 2002

Skills
Salesforce.com, Digital Marketing, Online Marketing, Email Marketing, Project Management, Continuous Improvement..., SEM, SEO, Customer Loyalty &..., E-Commerce / Web..., Analytics, Cross-functional Team..., Vendor Management, Development of..., Market Research, Marketing Communications, Product Marketing, Social Media Marketing, Direct Marketing, Marketing Strategy, Marketing, Direct Mail Campaigns, Political Campaigns, Web Campaigns, Customer Retention, Customer Experience, Customer Insight, Customer Analysis, Customer Advocate, Program Management, Certified Project..., CRM, Marketing Management, Sales, Competitive Analysis, E-commerce, Google Analytics, Start-ups, Advertising, Online Advertising, Leadership, Management, Sales Process, Sales Operations, Facebook, Social Media, Selling, Copywriting, Mobile Marketing, PPC

Education
MBA, University of Phoenix   1996 — 1999
Master, Business Administration

University of Hawaii at Manoa
Bachelor of Science, Human Development

University of Toyota
Certificate, Customer Relations Management

American Honda Motor Company
Certificate, Continuous Improvement Management

Cadence Management Corp
Certificate, Project Management

Experience
Aon National Flood Services   July 2015 - Present
Atlas Systems  September 2009 - July 2015
Borland  August 2008 - July 2009
Infogain  April 2006 - July 2008
NIIT Ltd  July 2005 - April 2006
Mtech India Pvt Ltd   August 2003 - June 2005
vCustomer   September 2002 - May 2003

Skills
Test Automation, Performance Testing, Test Management, Manual Testing, Quality Center, QTP, Testing, System Testing, Test Planning, Defect Tracking, LoadRunner, Regression Testing, SDLC, Test Cases, Quality Assurance, Agile Methodologies, SQL, Microsoft SQL Server, Unix, Requirements Analysis, Web Applications, Functional Testing, Software Quality..., JIRA, Selenium, Scrum, Software Project..., Load Testing, User Acceptance Testing, Agile Testing, Bugzilla, Test Strategy, Requirements Gathering, Oracle, VBScript, Web Services, XML, PL/SQL, Enterprise Software, VSS, Test Estimation, Unix Shell Scripting, Black Box Testing, Integration Testing, Performance Tuning, Waterfall, HP QTP, HP Quality Center

Education
Alagappa University   2006 — 2009
MBA, Project Management

V.B.S Purvanchal University   1999 — 2002
MCA, Computers

Maharshi Dayanand University   1995 — 1998
B.Sc., Science

Experience
Kani Solutions Inc   October 2014 - Present
DTSC  March 2014 - October 2014
Enterprise Solution Inc.  November 2012 - February 2014
Xceltech  August 2012 - November 2012
Visionaire - an e4site Inc Company  October 2010 - July 2012
iEnergizer  March 2010 - September 2010
vCustomer   January 2010 - March 2010

Skills
Staff Augmentation, Business Development, Relationship Management, Technical Recruiting, Benefits Negotiation, Contract Recruitment, Internet Recruiting, Screening, Talent Acquisition, Sourcing, Vendor Management, Recruiting, Screening Resumes, CRM, Management, Human Resources, E-commerce, Account Management, Outsourcing, SDLC, IT Recruitment, New Business Development, Team Management, Recruitments, Strategy, Temporary Staffing, Permanent Placement, Interviews, Executive Search, Cold Calling, Information Technology, Temporary Placement, Sales, Applicant Tracking..., Talent Management, Resource Management, Leadership, College Recruiting, Employee Engagement, Networking, Team Building, Employee Relations, Consulting, Onboarding, RPO, Search, Recruitment Advertising

Education
Awadh University   2009 — 2012
Bachleor, Commerce

Sikkim Manipal University of Health, Medical and Technological Sciences
MBA, IT

Experience
Tata Consultancy Services  March 2015 - Present
Independent Consulting  November 2013 - Present
Infinite Computer Solutions  2014 - 2014
Infosys Limited  January 2011 - November 2013
Bristlecone  September 2009 - December 2010
NIIT Technologies Limited  October 2006 - August 2009
Genpact  December 2004 - November 2006
vCustomer   September 2003 - December 2004
NTT Data (formerly Keane)   February 1999 - September 2003
Business Development & Marketing Professional   1997 - 1999

Skills
Product Management, Pre-sales, Sales Enablement, Marketing Communications, Product Marketing, Market Development, Program Management, Management, Marketing Strategy, Marketing Management, Go-to-market Strategy, Services Marketing, Strategic Alliances, Global Alliance..., Digital Marketing, Customer Advocacy, Brand Management, Market Segmentation, Campaign Management, SaaS, Segmentation, Field Marketing, Business Development, Consulting, Vendor Management, Strategy, Business Analysis, Analytics

Education
Birla Institute of Technology and Science, Pilani   1993 — 1997
M.Sc (Tech)

Little Flower Junior College   1991 — 1993
Higher Secondary

Bharatiya Vidya Bhavans Public School, Hyderabad   1979 — 1991
Grade X

University of Florida

Experience
INRIX  October 2013 - Present
doxo  October 2012 - October 2013
WhitePages  March 2011 - October 2012
SalesPath Corporation   October 2010 - March 2011
vCustomer   July 2010 - September 2010
Varolii Corporation  June 2003 - July 2010
PAR3 Communications   2003 - 2007
iCat Corporation  1998 - 2001

Skills
Sales Operations, Sales, Professional Services, SaaS, Salesforce.com, Enterprise Software, Strategic Partnerships, Cloud Computing, Go-to-market Strategy, Product Management, CRM, Lead Generation, Start-ups, E-commerce, Product Marketing

Education
Pomona College   1986 — 1990
Bachelor of Arts (B.A.), Philosophy

Experience
Ericsson  August 2011 - Present
StrongAuth, Inc  January 2011 - May 2011
San Jose State University  August 2009 - May 2011
Aztecsoft (Now Mindtree Ltd)   July 2007 - July 2009
Vidushi Infotech   August 2006 - July 2007
vCustomer   August 2005 - March 2006

Skills
GNU Debugger, Wireshark, C/C++, TCP/IP, Shell Scripting, Multithreaded..., Data Structures, Algorithms, Client-server..., Network Protocols

Education
San Jose State University   2009 — 2011
Master's, Software Engineering

University of Pune   2001 — 2005
Bachelor's, Computer Engineering

Experience
Mphasis  2010 - Present
NTT Data (formerly Keane)   2005 - 2009
vCustomer   2004 - 2005
IBM Global Process Services (formerly Daksh)   2000 - 2004

Skills
Business Development, Account Management, Sales, Outsourcing, IT Outsourcing, BPO, Vendor Management, Pre-sales, Customer Outreach, Strategic Sales, Marketing Strategy, Application Services..., Vertical Market..., Channel Sales, Development of..., Program Management, Management, New Business Development, Sales Management, Team Building, Service Delivery, Customer Satisfaction, Solution Selling, CRM, Professional Services, Change Management

Education
University of Delhi
Bachelor of Commerce, Business Law, Business Accounting, Economics

Experience
Richmark Label Company   September 2008 - July 2011
Catalyst Paper (USA) Inc.   January 2005 - November 2007
vCustomer   2003 - 2004
W.W.Grainger, Inc.   1999 - 2002
W.W. Grainger, Inc.   1997 - 1999
W.W. Grainger   1997 - 1998
W.W. Grainger   1987 - 1996

Skills
Sales Operations, P&L Management, International Business, Sales Management, New Business Development, Brand Management, Management, Team Building, Business Development, Strategic Planning, Strategy, Marketing Strategy, Key Account Management, Negotiation, Program Management, Merchandising, Operations Management, Forecasting, Business Planning, SaaS, Marketing, Sales, Cross-functional Team..., Manufacturing, Pricing, Competitive Analysis, Product Marketing, Solution Selling, Leadership, Selling, Product Management, B2B, Marketing Management, Process Improvement, Supply Chain, Strategic Partnerships, Entrepreneurship, Contract Negotiation, Start-ups, Business Strategy, Market Planning, Inventory Management, Sales Process, CRM, Business Process..., E-commerce, Product Launch, Direct Sales, Salesforce.com, Customer Satisfaction

Education
Illinois Institute of Technology Kent College of Law   1983 — 1984

Western Illinois University   1980 — 1982
Bachelor of Business, Marketing Management

Stanford University Graduate School of Business
Certificate, Influence & Negotiation Strategies

University of Wisconsin-Madison
Certificate, Strategic Marketing

Experience
Xoriant  April 2014 - Present
IDEA Solutions Inc.  January 2013 - August 2013
Mascon Global  February 2009 - December 2012
Amitech Solutions  November 2007 - February 2009
Amitech Solutions  August 2007 - November 2007
vCustomer   February 2004 - April 2004

Skills
Business Analysis, SDLC, Agile Methodologies, SOA, Java Enterprise Edition, Unified Solutions..., Rational Unified..., Spiral Model, Waterfall Model, UML, Magic Draw, Microsoft Visio, Sparx Systems..., AccuRev SCM, Merant PVCS Version..., CVS, Git, Scrum, Spiral, Spring Framework, Java, Software Development, Enterprise Software, Requirements Analysis, XML, Web Services, SQL, Oracle

Education
Delhi University
Bachelor of Engineering (B.E.), Computer Engineering

Walsh College
Master of Business Administration (M.B.A.), Finance

KVJP

Experience
British Telecommunications  May 2013 - February 2014
British Telecommunications  October 2011 - May 2013
British Telecommunications  June 2007 - October 2011
Keane Worldzen   August 2005 - June 2007
Vertex India   June 2002 - August 2005
International SOS  September 2001 - April 2002
vCustomer   October 2000 - September 2001
WWW Communication Pvt Ltd   July 1999 - September 2000

Skills
Telecommunications, Outsourcing, Solution Architecture, Business Analysis, Teamwork, Stakeholder Management, Employee Engagement, Strategy, Service Management, Vendor Management, Management, Change Management, Leadership, Project Management, Service Delivery, ITIL, Team Leadership, Managed Services, Team Management, Business Transformation, Customer Experience, VoIP, Six Sigma, Transition Management, BPO, CRM, Process Improvement, Business Development, Operations Management, Talent Management, Pre-sales, Sla, Business Process..., Business Strategy, Offshoring, Performance Management, Human Resources, Program Management, Call Centers, Workforce Management, Training, Recruiting, MIS, Talent Acquisition, Business Relationship..., Cross-functional Team..., Business Process, Resource Management

Education
National Institute of Information Technology   1997 — 1998
Diploma, Computers

Delhi University   1995 — 1998
Bachelor of Commerce (B.Com.), Business/Commerce, General

St Anthony's School   1985 — 1995
Senior secondary, Commerce

Experience
Cognizant Technology Solutions  October 2013 - Present
Cognizant Technology Solutions  April 2012 - September 2013
Cognizant Technology Solutions  April 2011 - June 2011
HSBC  June 2008 - June 2010
vCustomer   June 2006 - May 2008

Skills
Management Consulting, Business Management, Business Strategy, Strategic Consulting, Process Consulting, Software Consulting, Business Planning, Business Analysis, Project Planning, Product Management, Financial Planning, Corporate Finance, International Finance, Business Intelligence, Management, Banking

Education
Université Jean Moulin (Lyon III)   2011 — 2012
Master of Business Administration (MBA), International Business

Indian Institute of Management, Lucknow   2010 — 2012
Master of Business Administration (MBA), Finance and Information Systems

Army Institute of Technology   2004 — 2008
Bachelor of Engineering (BE), Computer Engineering

University of Pune   2004 — 2008
Bachelor of Engineering (B.E.), Computer Engineering

Experience
TubeMogul, Inc.   September 2015 - Present
Sela Technology Solutions   June 2013 - May 2015
TubeMogul   2015 - 2015
Saama Technologies  September 2006 - March 2013
Saama Technologies  August 2009 - September 2011
vCustomer   April 2003 - May 2006
WNS Global Services  2006 - 2006

Skills
Vendor Management, Performance Management, Employee Engagement, NetSuite, MIS, Talent Acquisition, Business Intelligence, Business Objects, Team Management, Management

Education
Amity University
Executive MBA, Human Resource Management

Symbiosis Center of Distance Learning   2011 — 2013
Post Graduate Diploma, Human Resources, A+

Delhi University
Bachelors Of Commerce, Business Studies

SHRM
PHR Certified, Human Resources, A+

NetSuite
OpenAir Administrator, Operations, A+

Experience
Walkabout Collaborative LLC   January 2015 - Present
SYKES  November 2001 - January 2014
vCustomer   January 2000 - November 2001
Sykes  April 1997 - January 2000
Sykes  July 1995 - April 1997
CBRE  March 1992 - July 1995
London & Leeds Development (subsidiary of Ladbrokes PLC)   January 1990 - March 1992
Rosewood Development   June 1987 - January 1990
SPT Corporation   July 1984 - June 1987

Skills
BPO, Outsourcing, Call Center, Contact Centers, Workforce Management, CRM, Customer Experience, Vendor Management, Sales Management, Offshoring, Inbound Marketing, Service Delivery, Process Improvement, Operations Management, Customer Satisfaction, International Sales, Sales, Account Management, Management, Lead Generation, Financial Services, Business Development, Call Centers, Customer Retention, Executive Management, Team Management, Leadership, Performance Management, Telemarketing, Call Center Development, Transition Management, Outsourcing Management, Sla, Avaya, Business Process..., Strategic Planning

Education
University of Tennessee-Knoxville
Certificate - Vested Outsourcing

Southern Methodist University
Cox School of Business, Certificate - Strategic Account Management

Lake Forest College   1978 — 1979
English/Child Psychology

Experience
Amdocs  November 2014 - Present
Amdocs  June 2014 - November 2014
Amdocs  September 2012 - June 2014
Amdocs  November 2009 - August 2012
vCustomer   September 2007 - February 2008

Skills
Integration, Unix, Telecommunications, Troubleshooting, SQL, Leadership, CRM, Java, Oracle, Requirements Analysis, SDLC, Service Delivery, ITIL, Microsoft SQL Server, Solution Architecture, WebSphere Application..., Weblogic Administration, Amdocs Clarify, IBM Tivoli

Education
Jamia Hamdard   2006 — 2009
Bachelor of Computer Application, Computer Science

NIIT   2006 — 2009
GNIIT, Software Engineering, A

Experience
Ingenico Mobile Solutions  June 2014 - Present
UMass Boston  September 2013 - May 2014
Tata Elxsi  September 2006 - August 2008
vCustomer   June 2006 - September 2006
Tata Consultancy Services  2006 - 2006

Skills
Java, C, C++, Embedded Systems, Linux, SNMP, Troubleshooting, JavaScript, Eclipse, Unix, RTOS, MySQL, Programming, Software Development, Testing, SQL, Java Enterprise Edition, JPA, JDBC

Education
University of Massachusetts Boston   2013 — 2014
MSIT, Information Technology

UMass Boston   2011 — 2013
MS in Computer Science, Computer Science

Suffolk University   2010 — 2010
MS, Computer Science

University of Pune   2001 — 2006
B.E., Computer Science and Engineering

JPNV   1990 — 1999

Experience
Nexus - A Dimension Data Company  October 2014 - Present
ShoreGroup  December 2012 - October 2014
Tech Mahindra  November 2012 - December 2012
eLoyalty a Teletech Company  May 2010 - November 2012
IBM Canada Ltd.  2007 - 2010
IBM Canada Ltd.  2005 - 2007
Thakral Corporation Ltd.   2004 - 2005
vCustomer   2003 - 2004
NCLI   2000 - 2001
usha international  1994 - 1998

Skills
Cisco Call Manager, CCNP, CCVP, Cisco Technologies, CCIE, EIGRP, QoS, OSPF, CCNA, Routing, Cisco Certified, VoIP, Cisco IOS, Routers, Switches, BGP, H.323, WAN, VPN, HSRP, Cisco Nexus, Firewalls, Network Design, Data Center, Networking, Unified Communications, Cisco Routers, Network Architecture, Computer Network..., Cisco VoIP, LAN-WAN, ASA, Juniper, Contact Centers, SIP, Telephony, IP, Avaya

Education
Aligarh Muslim University   1991 — 1994
Associate's degree, Electronics Engineering

Kendriya Vidyalaya   1980 — 1991
Science

Winnet Systems
CCIE, Voice and R/S

Experience
Tech Mahindra  May 2010 - Present
IBM  September 2008 - May 2010
vCustomer   2002 - 2008

Skills
Vendor Management, Service Delivery, Team Building, Transition Management, BPO, CRM, Team Management, Software Project..., Pre-sales, Six Sigma, Project Management, Performance Management, Management, IT Service Management, Incident Management, Leadership, Call Centers, Sla, SLA

Education
Delhi University

Experience
Ameriprise Financial Services, Inc.   December 2013 - Present
Tata Consultancy Services  March 2011 - December 2013
Tata Consultancy Services  March 2006 - March 2011
Tata Consultancy Services  April 2005 - March 2006
vCustomer   May 2004 - February 2005

Skills
Software Project..., Requirements Analysis, SDLC, Business Analysis, ITIL, PMP, ITIL Service Strategy, Service Delivery, Solution Architecture, Program Management, Process Improvement, CRM, IT Operations, Microsoft SQL Server, Enterprise Architecture, Telecommunications, Change Management, IT Service Management, Team Management, IT Strategy, Business Process, Pre-sales, Oracle, Unix

Education
Berhampur University   2000 — 2004
Bachelor of Engineering (BE), Information Technology

Experience
AT&T  January 2008 - January 2010
IBM Global Services  September 2005 - December 2007
Tata Teleservices Ltd  August 2004 - September 2005
vCustomer   October 2002 - August 2004
Wipro Infotech Ltd  July 2001 - October 2002

Skills
SQL Server, TCP/IP, Operating Systems, PL/SQL, Vantive, Access, Putty, SQL*Plus, Microsoft Office, Windows, Databases, FTP

Education
Symbiosis centre for Distance Learning
PGDIT, Information technology

Babasaheb Bhimrao Ambedkar University   1996 — 2000
BE, Instrumentation

Mahavir Jain Hr Secondary School   1995 — 1996
HIgh School, Non-Medical