SITA Company
Industry: Information technology company
DescriptionSITA is a multinational information technology company providing IT and telecommunication services to the air transport industry. The company provides its services to around 400 members and 2,800 customers worldwide which it claims is about 90% of the world's airline business. Revenue: 1.63 billion USD Number of employees: 4,700 CEO: Barbara Dalibard (1 Jul 2016–) Headquarters: Geneva, Switzerland Founded: 1949 Subsidiaries: CHAMP Cargosystems S.A.,
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SITA Employees
Allstream February 2014 - Present
China Telecom Americas October 2013 - February 2014
Orange Business Services February 2002 - June 2013
Equant Canada September 1999 - February 2002
SITA June 1997 - September 1999
SITA June 1995 - June 1997
Skills
ITIL v3 Foundations..., Telecommunications..., IT Service Management, Telecommunications, Frame Relay, X.25, DPN, ATM networks, HDLC, IP VPN, Cisco Routers, Service Management, Customer Service..., CSU/DSUs, SEO, Online Advertising, Online Marketing, Online Research, Online Retail, Small Business, Problem Management, Release Management, Configuration Management, Incident Management, Change Management, Service Level Agreements, Network Performance..., VoIP, Routing Protocols like..., BGP, Cisco IP Telephony..., VPN, IP, Troubleshooting, Networking
Education
John Abbott College
CCNA, System, Networking, and LAN/WAN Management/Manager
Concordia University
8 Credits, Computer Science
Concordia University
16 credits, Major in Spanish
Dawson College
DEC, Languages & Literature, Cegep
Herzing Institute
C.E.C, Computer Programming, Programmer Analyst
PM Technologies, Inc. January 2013 - Present
PM Technologies, Inc. August 2011 - Present
Personal Trainer December 2011 - December 2013
City of Los Angeles June 2011 - December 2011
SITA 2008 - 2009
Skills
Project Management, Program Management, Community Outreach, Marketing, Time Management, Relationship Marketing, Relationship Management, Vendor Relationships, Business Relationship..., Business Development, Client Liaison, Client Co-ordination, Client Representation, Management, Halloween Costume, PowerPoint, Process Improvement, Leadership, Data Analysis, Research, Public Speaking, Operations Management, Analysis
Education
Carnegie Mellon University 2008 — 2011
Bachelor's degree/Honor's
Whitewater High School 2004 — 2007
Parsons July 2015 - Present
FS24-7 Ltd August 2014 - June 2015
Accel Networks June 2014 - August 2014
Accel Networks January 2014 - June 2014
SITA February 2005 - January 2014
MILCOM Systems August 2004 - February 2005
System Research Group January 2003 - August 2004
Northrup Grumman 2000 - 2003
US Army November 1992 - June 1997
Skills
Project Management, Management, Airlines, Airports, Customer Service, Negotiation, Software Installation, Program Management, Telecommunications, Vendor Management, Time Management, Change Management, Project Planning, Procurement, Training, Software Documentation, Networking, Budgets
Education
Claflin University 1998 — 1999
BS Organizational Management, Business Administration and Management, General, 3.32
Pets for Vets - Georgia Chapter June 2013 - Present
SITA February 1992 - Present
UNITED STATES AIR FORCE December 1982 - June 2013
SITA October 2006 - December 2010
UNITED STATES AIR FORCE January 1992 - October 2007
SITA February 1992 - September 2006
UNITED STATES AIR FORCE January 1988 - January 1992
UNITED STATES AIR FORCE January 1983 - January 1988
Skills
Unix, Shell Scripting, Fortran, C++, Perl, HTML, Programming, Microsoft Office, Government, Systems Analysis, HVAC, Air Force, Supervisory Skills, Windows, Telecommunications, Software Development, Program Management, Mentoring, Agile, Requirements Analysis, Software Project..., Project Portfolio..., Agile Project Management, Certified Scrum Master..., Certified Project..., Team Leadership, Leadership Development, Technical Leadership, Situational Leadership, Organizational..., Cross-functional Team..., Scrum, MS Office Suite, Military Leadership, Military, Testing, Analysis, Quality Assurance, Leadership, Security Clearance, Oracle, Integration, Project Management, Agile Methodologies, Management, SQL, Systems Engineering, Security, Information Assurance
Education
University of Phoenix 2004 — 2007
AACST, Computer Science
Community College of the Air Force 2003 — 2006
Associate, Applied Science - Computer Science Technology
UNIVERSITY OF NEBRASKA 1988 — 1992
BS, Computer Science
UNIVERSITY OF MARYLAND European 1984 — 1988
General Studies; Computer Science
Marquette Senior High School 1978 — 1981
EY June 2015 - Present
Diana Jones January 2000 - Present
Macy's Systems and Technology January 2015 - February 2015
Fabian-Baber 2005 - December 2014
SITA November 2013 - September 2014
Onity June 2013 - November 2013
Official Payments June 2012 - November 2012
Integrated Technology Group (ITG) 2008 - 2010
AT&T 2000 - 2004
Siemens Industry US 1999 - 2000
Skills
Technical Writing, Infrastructure, Hardware Documentation, Software Documentation, Technical Documentation, SharePoint, Visio, SDLC, Document Management, XML, Data Center, Editing, Troubleshooting, Research, Databases, Manuals, Content Management, RFP/RFI, Photojournalist, PowerPoint, Seeker, Policies and Procedures, Integration, Process Improvement, Hardware, Business Analysis, IT Management, Requirements Analysis, Software Project..., Disaster Recovery, Business Intelligence, Information Technology, Customer Service, Telecommunications, Project Management, Security, Leadership, Training, Writing
Education
City University of New York 1967 — 1977
Psychology and English
School of Visual Arts
McKesson Health IT March 2014 - Present
Macy's August 2012 - March 2014
Georgia Gulf Corporation May 2012 - August 2012
Merlin International October 2011 - April 2012
Global Payments April 2010 - October 2011
KPMG November 2008 - March 2010
SITA July 2007 - May 2008
Cobb & Douglas Public Health March 2000 - July 2007
Morrison Homes January 1999 - February 2000
Skills
Information Security, Risk Management, Information Technology, Sarbanes-Oxley Act, Vendor Management, Payment Industry, GLBA, HIPAA, Management, Network Administration, Security Operations, FFIEC, Legal Issues, PCI DSS, E-discovery, Security Analysis, Network Management, Security Architecture..., Security Engineering, Regulatory Compliance, Security Policy..., C-Level Presentations, C-Level Communications, IT Cost Optimization, Entrepreneurship, Business Management, Troubleshooting, Problem Resolution, Cross-generational..., Mobile Technology, Cloud Services, ITIL, Computer Security, Cisco Technologies, Network Security, Security, Cloud Computing, CISSP, Networking
Education
Concord Law School - Kaplan University
EJD, Law and Technology
Embry-Riddle Aeronautical University
MAS, Aviation/Aerospace Management
University of Georgia - Terry College of Business
BBA, General Business
Georgia State University
BS, Urban Studies/Affairs
Wolseley Canada Inc. November 2014 - September 2015
Wolseley Canada Inc. January 2014 - November 2014
SITA September 2010 - January 2014
SITA September 2008 - August 2010
SITA June 2003 - August 2008
Electronic Data Systems July 1998 - June 2003
Electronic Data Systems October 1997 - July 1999
Electronic Data Systems May 1995 - October 1997
Skills
CMMI, SDLC, ITIL, Change Management, Project Management, PMO, PMP, Project Portfolio..., PMI, Agile Project Management, Release Management, ISO 9000, Agile Methodologies, Scrum, Risk Management, Program Management, Process Improvement, Multi-cultural team..., Project Governance, Collaborative Problem..., Staff Development, Talent Management, Talent Acquisition, Staff Mentor, Team Leadership, Governance, Iso 9000, Strategy, Strategic Financial..., Quality Assurance, Vendor Management, Outsourcing, Agile Methodolgy, Requirements Gathering, Business Analysis, Project Planning, Resource Management, Software Project..., ACP, Business Process..., Software Development, IT Service Management, Integration, Service Delivery, Leadership, Project Delivery, Business Process, Cross-functional Team..., IT Management, Organizational...
Education
Colorado State University 2013 — 2013
Change Management Certification
The George Washington University 2000 — 2001
Master's Certificate
Durham College 1997 — 1999
BBA
Remington Arms Company June 2014 - October 2014
US Army/GFEBS May 2010 - January 2013
Virtual Intelligence Providers, LLC. March 2010 - April 2010
Wyeth March 2007 - December 2008
Wyeth Pharmaceuticals March 2007 - December 2008
RWD Technologies April 2005 - February 2007
Rockwell Automation 2006 - 2006
SITA October 2004 - January 2005
ARINSO 2001 - 2004
Arinso Canada 1999 - 2003
Skills
Captivate, Instructional Design, E-learning, SAP, Documentum, Info Pak, uPerform, Needs Analysis, E-Learning, Creativity, Adult Education, Efficiency, Organization, Photography, Training Delivery, Training, Blended Learning, Learning Management, Employee Training, InfoPak, Technical Training, Instructor-led Training, SCORM, Training Needs Analysis, Learning Management..., Technical Writing, Distance Learning, Curriculum Design, Change Management
Education
Concordia University 1993 — 1997
MA
St. Francis Xavier University 1981 — 1983
BBA
NetApp March 2015 - Present
NetApp/Strategic Business Systems Inc. July 2014 - February 2015
SITA April 2013 - July 2014
Prosys August 2011 - February 2013
Commercial Metals Company August 2007 - August 2011
CMC Steel Group March 1999 - August 2007
United States Air Force June 1987 - February 1999
Skills
VMware, Storage, NetApp, Disaster Recovery, Active Directory, SAN, ITIL, Solution Architecture, Data Center, Windows Server, Cisco Technologies, Microsoft Exchange, EMC Storage, Citrix, Netbackup, Servers, NetBackup, Security, VDI, Cisco Nexus
Education
Louisiana Tech University 1994 — 1998
CIS, Information Technology
Community College of the Air Force 1988 — 1990
A.S., Industrial Security
SITA August 1998 - Present
UPP Business Systems 1997 - 1998
Infosys International Inc. 1996 - 1997
Australian Air Express 1995 - 1996
Air India 1988 - 1996
Skills
Project Management, Business Analysis, Software Architectural..., Scrum, Agile Methodologies, SDLC, Pre-Sales Consulting, Technical Solution..., Airlines, Software Development, Enterprise Architecture
Education
Cochin University of Science and Technology
Master of Science (M.Sc.), Operations Research & Computer Applications
Sacret Heart College, Thevara
SITA August 2014 - Present
Georgia Tech Women's Resource Center July 2011 - Present
Vice President for Institute Diversity October 2012 - January 2014
FOCUS of GA 2013 - 2013
Historic Westside Cultural Arts Council January 2012 - May 2012
Out for Undergraduate Technology Conference 2012 - 2012
Oregon Trail Coding August 2011 - December 2011
Harvey's Supermarkets May 2007 - July 2010
Darton College - Albany Museum of Art Exhibition Project October 2009 - December 2009
Skills
Program Development, Java, JavaScript, HTML 5, CSS, C/C++ STL, Xcode, Visual C++, Microsoft Office, iWork, Photoshop, Web Design, Object Oriented Design, Objective-C, Wikis, Python, Research, jQuery, Microsoft Excel
Education
Georgia Institute of Technology 2010 — 2014
Bachelor of Science, Computer Science
Darton College 2008 — 2010
Associate of Science, Computer Science
National Bank of Canada November 2012 - Present
National Bank of Canada March 2012 - Present
PM Technologies Inc. October 2009 - Present
McKesson May 2011 - March 2012
Transition\Transformation Dept. (IBM Global Services) October 2010 - May 2011
SITA October 2009 - July 2010
Nakisa October 2008 - April 2009
SITA October 2006 - October 2008
SITA March 2004 - October 2006
Standard Life February 2001 - November 2003
Skills
Infrastructure, Transition Management, Business Analysis, Project Portfolio..., PMP, Program Management, ITIL Implementation, ITIL, Software Development, PMO, SDLC, Pharmaceutics, Process Improvement, Agile Methodologies, IT Outsourcing, PCI DSS, Banking, Baggage Handling Systems, Accenture Methodologies, Basel III, IT Service Management, Cross-functional Team..., Strategy, Project Planning, Business Process, Software Project..., Analysis, Project Management, SAP, Leadership, Visio, Project Manager..., Integration, IT Strategy, People-oriented, Requirements Analysis, SharePoint, Management, Information Technology, MS Project, Security, IT Management, Global Cross-Functional...
Education
Concordia University
Bachelor of Commerce, Marketing
Dawson Collage
DEC, Commerce
The Home Depot July 2013 - Present
Norfolk Southern Corporation January 2013 - July 2013
ING May 2012 - January 2013
The Home Depot January 2012 - May 2012
McCalla Raymer / Prommis Solutions December 2008 - April 2012
Hewlett-Packard June 2008 - December 2008
SITA February 2008 - June 2008
Bank of America January 2002 - February 2008
Leapnet April 2000 - September 2001
BP Amoco 1999 - 1999
Skills
VMware, Microsoft Exchange, Active Directory, Citrix, Windows Server, Disaster Recovery, Windows 7, SCCM, Virtualization, Group Policy, Servers, VMware ESX, Blackberry Enterprise..., TCP/IP, Cisco Technologies, Integration, Data Center, Network Administration, Technical Support, Software Documentation
Education
Chicago State University
BlueIndy March 2014 - Present
IER 2007 - Present
NCR Corporation 2006 - 2006
SITA 2000 - 2006
ARINC 1998 - 2000
ARINC 1996 - 1998
Skills
Service Delivery, Marketing, Airlines, Airports, Program Management, Business Strategy, Aviation, New Business Development, Contract Negotiation, Business Development, Product Management, Telecommunications, Outsourcing, Team Leadership, Operations Management, Change Management, Strategic Planning, Sales Management, Team Management, International Sales, Account Management, Start-ups, Leadership, Key Account Management, Team Building, P&L Management, Management, Cloud Computing, Negotiation, Product Development, Process Improvement, B2B, Pre-sales, Cross-functional Team..., Contract Management, Managed Services, SaaS, Business Intelligence, CRM, Strategy, Strategic Partnerships, Channel Partners, Project Management, Mobile Devices, Business Analysis, Integration, Project Planning, Solution Selling, International Business, Professional Services
Education
INSA Lyon 1984 — 1989
Master's Degree, Electrical Engineering
DePaul University - Charles H. Kellstadt Graduate School of Business 1994 — 1996
MBA (Incomplete)
Illinois Institute of Technology 1987 — 1988
Electrical Engineering
SITA April 2015 - Present
SITA October 2012 - Present
SITA March 2012 - Present
SITA July 2004 - March 2012
SITA 2000 - 2004
First North American National Bank January 1999 - January 2000
Skills
MS Excel Pivot Tables, Vlookup, Business Objects, Financial Analysis, Customer Service, Root Cause Analysis, Problem Solving, Eye for Details, Revenue Management, MS Office, Ad Hoc Reporting, Communication Skills, Deliver Results, Financial Variance...
Education
Clark Atlanta University
MBA, Marketing
South Carolina State University 1993 — 1997
BS, Accounting
Silver Hotel Group May 2015 - Present
Northampton Group November 2010 - April 2015
SITA October 2007 - November 2010
Bechtel September 2006 - October 2007
Skills
Project Planning, Vendor Management, Project Management, Contract Negotiation, Procurement, Telecommunications, Strategy, Customer Service, Account Management, Outsourcing, Hospitality, Budgets, Training, Time Management, Human Resources, Performance Management, Leadership, Business Development, Logistics, Management, Sales, New Business Development, Operations Management, Recruiting, Negotiation, Team Building, Teamwork, Team Management, Team Leadership
Education
Delhi University
English
Holy Child School
SITA January 2009 - Present
SITA September 2007 - January 2009
SITA January 2004 - September 2007
SITA April 2001 - January 2004
SITA January 2002 - January 2003
Skills
ITIL, Project Management, Six Sigma, IT Service Management, Team Management, Change Management, Process Improvement, Business Analysis, PMP, Service Delivery, Outsourcing, Program Management, Telecommunications, Team Leadership, Vendor Management, Business Process..., Operations Management, IT Operations, IT Management, Cross-functional Team..., MS Project, Leadership, Quality Assurance, Coaching, Call Centers, Project Portfolio..., Training, Business Process, Project Delivery, IT Strategy, Integration, Management, CRM, PMO, SDLC, Business Intelligence, Resource Management, Information Technology, Requirements Analysis
Education
Concordia University 1995 — 1999
Bachelor, Management
PodPonics August 2014 - Present
SITA March 2014 - May 2014
Quality Computer Accessories August 2010 - December 2012
Deliberant November 2006 - December 2012
Delta Technologies, LLC September 2003 - August 2007
Global Information Technology Associates, Inc. April 1996 - September 2003
EDS Utilities Division March 1995 - April 1996
EDS Western New York Regional Support Center May 1993 - March 1995
EDS Harrison Division June 1990 - May 1993
EDS AC Rochester Division February 1987 - June 1990
Skills
Finance, Financial Reporting, Financial Analysis, Budgets, Business Planning, Forecasting, Accounting, Internal Controls, Cash Flow, Business Analysis, Managerial Finance, Financial Modeling, Financial Audits, Auditing, Corporate Finance, Strategic Financial..., Financial Accounting, SDLC, SOA, Airline Management, Integration, Business Process..., Program Management, Analysis, Requirements Analysis, Vendor Management, Team Leadership, Process Improvement, Software Project..., Visio
Education
Cedarville University 1979 — 1984
Bachelor of Arts (BA), Business Adminstration and Computer Science
SITA May 2015 - Present
Cbeyond March 2013 - April 2015
Soma Intimates November 2011 - September 2014
SITA May 2006 - November 2012
McKesson September 1988 - September 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, HTML, Written & Verbal..., Event Planning, Sales Support Tools, Contracts Administrators, RFP Generation, Auditing, Procurement, Invoice Processing, Hospitality, Information Mapping, Customer Support, Negotiation, Training, Leadership, Team Leadership, Lotus Notes, Project Management, Sales, Business Analysis, Team Management
Education
Cincinnati State Technical and Community College 1978 — 1980
General Sales, Merchandising and Related Marketing Operations
Atlanta Hall Management, Inc. - College Football Hall of Fame March 2014 - Present
Perma-Fix Environmental Services May 2012 - March 2014
Nardone Consulting Group February 2012 - April 2012
SITA February 2007 - January 2012
UPS Capital August 2002 - February 2007
Service Resources September 2001 - July 2002
Skills
Financial Analysis, Accounting, Financial Reporting, Forecasting, Cash Management, IFRS, Variance Analysis, GAAP, Internal Controls, Account Reconciliation, General Ledger, Accounts Payable, Bank Reconciliation, Finance, Payroll
Education
Columbus State University
Accounting
Georgia Perimeter College
Accounting
IBM Global Business Services June 2015 - Present
Pharmascience Inc. December 2009 - May 2015
Project Management Institute October 2008 - December 2009
Pharmascience October 2007 - December 2009
National Bank of Canada September 2006 - September 2007
IBM Canada September 2005 - September 2006
Bell Canada January 2005 - September 2005
SITA April 2004 - December 2004
CGI Inc. August 2002 - April 2004
Radialpoint (formerly Zero-Knowledge Systems Inc.) March 2000 - July 2002
Skills
IT Management, Telecommunications, Transportation, ITIL, Finance, Business Analysis, Project Portfolio..., Integration, PMO, PMP, Program Management, Software Development, Project Management, ERP, PMI, Process Improvement, IT Strategy, Management Consulting, Software Project..., Outsourcing, Infrastructure, Disaster Recovery, Change Management, Management, Solution Architecture, SAP, Project Planning, Vendor Management, Agile Methodologies, SDLC, Enterprise Architecture, Enterprise Software, IT Operations, Business Intelligence, Visio, Professional Services, IT Service Management, Team Leadership, Security, Business Process..., Information Technology, Databases, Governance, Consulting, Business Advisory, Requirements Analysis, Business Strategy, Leadership, Cross-functional Team..., Business Process
Education
Concordia University 1993 — 1998
MBA, Management and Administration
McGill University 1984 — 1988
B.Sc., Mathematics and Computer Science
University Support Services, LLC. July 2013 - Present
First Data Corporation June 2012 - May 2013
Cablevision October 2010 - April 2012
Adecco Group North America May 2007 - July 2010
SITA June 2004 - July 2006
Petro September 1993 - October 2003
Skills
SDLC, MS Project, Visio, Program Management, Project Portfolio..., Integration, CA Clarity, Rational Portfolio..., MS Visio, MS Office Suite, MS SharePoint, MindManager Pro, Daptiv Project..., SharePoint, IT Management
Education
Concordia University
B. Comm, Information Systems
SITA March 2010 - Present
Nokia September 2009 - March 2010
Texada Software Inc January 2007 - July 2009
Webhelp Inc February 2004 - February 2005
Convergys Customer Management, Winnipeg, Manitoba January 2001 - January 2003
Leabrooke Inc January 1993 - January 1998
Skills
AIX, Unix, Linux
Education
Conestoga College 2009 — 2009
Certificate, Project Management
Delta College 1998 — 1999
Programmer/Analyst
Macdonald High School 1988 — 1989
High School Diploma
Covenant College 2006 - Present
Employease 2000 - 2002
Glenayre December 1997 - May 2000
Security First Technologies December 1995 - December 1997
BellSouth Network Solutions June 1994 - December 1995
SITA January 1992 - June 1994
U. S. Sprint (Telenet) October 1989 - January 1992
Skills
Java, Programming, OOAD, Eclipse, Software Engineering, OOP, Research, C++, MySQL, Software Development, XML, HTML, SQL, Application Development, Architecture, Databases, Web Applications, UML, Agile, Networking, Security, Program Management, Requirements Analysis, C, JavaScript, Oracle, Operating Systems
Education
Clemson University 2002 — 2006
Ph.D., Computer Science
The Johns Hopkins University
MS, Computer Science
University of Maryland University College
BS, Computer Science
The George Washington University 1978 — 1981
BA, Political Science
The Regus Group January 2014 - Present
Regus September 2011 - December 2013
Regus July 2009 - September 2011
Regus July 2004 - January 2010
SITA February 2001 - July 2004
HQ Global Workplaces December 1997 - November 2001
MobileComm August 1995 - August 1997
Electric Power Research Institute 1991 - 1992
Skills
Project Management, Operations Management, Facilities Management, Customer Service, Leadership, Budgets, Process Improvement, Management, Sales, Account Management, Contract Negotiation, Sales Management, Training, Team Building, Negotiation, Telecommunications, Contract Management, Strategic Planning, Project Planning, Sales Process, Analysis, Call Centers, Software Documentation, Recruiting, Vendor Management, Networking, Selling, B2B, Outlook, Direct Sales, Business Development, New Business Development, Team Leadership, Income Statement, Coaching, Customer Satisfaction, CRM, Sales Operations, Marketing, PowerPoint, Customer Retention, Time Management, Microsoft Excel, Teamwork, Team Management, Event Planning, Business Planning, Cold Calling, Forecasting, P
Education
Dallas County Community College 1990 — 1992
BT (British Telecom) 2005 - 2007
SITA 2001 - 2005
Greater Toronto Airports Authority January 2003 - December 2003
Northrop Grumman Corporation 1995 - 2001
Northrop Grumman Corporation 1995 - 2001
Legacy Storage Systems Ltd. 1991 - 1995
Westinghouse Electric Company 1989 - 1991
Westinghouse Electric Company 1989 - 1991
AT&T Canada 1987 - 1989
Lanpar Technologies 1984 - 1987
Skills
Strategy, Start-ups, Outsourcing, Business Development, Telecommunications, Program Management, Integration, New Business Development, Management, Business Strategy, Business Transformation, Leadership, IT Strategy, Airlines, Mobile Devices, Strategic Planning, Consulting, Airports, Management Consulting, Training, Product Management, Marketing, Change Management, Vendor Management, Business Analysis, Team Leadership, Strategic Partnerships, Social Media Marketing, Project Management, SaaS, Business Intelligence, Team Management, Enterprise Architecture, Cross-functional Team..., Enterprise Software, Business Process..., Pre-sales, Managed Services, Solution Selling, Professional Services, Sales, Cloud Computing, Operations Management, Project Planning, Customer Experience, Stakeholder Management, CRM, Product Marketing, Executive Management
Education
Concordia University
B.Sc.(Hons.), Physics
York University
Computer Science
BlackBerry December 2014 - Present
BlackBerry April 2014 - December 2014
BlackBerry April 2008 - March 2014
BlackBerry May 2005 - April 2008
Equant Canada now Orange Business Services 2003 - 2005
SITA 1999 - 2002
Skills
Testing, Test Planning, Software Quality..., Test Cases, TCP/IP, Scrum, Regression Testing, Team Leadership, Test Strategy, Defect Tracking, Test Automation, Project Planning, Management, Test Execution, System Testing, Agile Testing, SQL, Resource Management, Project Management, Process Improvement, Business Analysis, Microsoft Exchange, New Hire Training, Test Design, Resource Development, Lotus Domino, People Management, Software Testing, Negotiation, comunication, Strong Technical..., Novell Netware, Groupwise, Domino, Windows Server 2003, Windows Server 2008, Windows 7, TOAD, MQC, MKS Integrity, VMware Server, Building Relationships, Conflict Resolution, Conflict Management, Hiring, Agile Project Management, Agile Methodologies, Project Estimation, Software Project...
Education
University of Central Punjab 1992 — 1995
B.COM, Business & Commerce
Delta College 1998 — 1999
Computer Science, Computer Networking
Ash Street Inn March 2015 - Present
RF Venue January 2014 - Present
Park Hill Chefs, Inc. February 2010 - Present
GeneralCom-USA 2007 - 2008
Granite Telecommunications 2007 - 2008
Advantage Components August 2005 - March 2007
SoCal Burritos October 2002 - May 2004
SITA 1987 - 2001
Skills
Customer Service, Culinary, Customer Relations, Problem Solving, Strategic Planning, Culinary Skills, Leadership, Pmp, Technical Instruction, Vegetarian Cooking, Recipes, PMP, Account Management, Sales, Management, Strategy, Networking, Business Process..., Cuisine, Baking, Food Service, Catering, Cooking, Food, Coaching, Menu Development, Team Leadership, Project Management, Telecommunications, Program Management, Vendor Management, Cross-functional Team...
Education
Dallas Baptist University
Bachelors, Business
Aims Culinary Academy 2002 — 2003
Certificate of Culinary Arts, Culinary Arts
Quality Productivity Solutions
PMP, Project Management/Lean Six Sigma
SITA May 2013 - Present
CSC February 2011 - November 2012
CSC 2008 - 2011
CSC 2008 - 2008
CSC 2007 - 2008
Airbus 2006 - 2006
TELUS 2003 - 2006
International Civil Aviation Organization 2001 - 2005
Canadian Wireless - Bell Mobility 2003 - 2003
Bell Sympatico 2001 - 2003
Skills
Software Documentation, BMC Remedy, Troubleshooting, Call Center, Service Delivery, Technical Leadership, Management, Team Leadership, Avaya Communication..., Quality Control, Knowledge Base, Customer Service, Customer Satisfaction, Relationship Management, Process Improvement, ITIL, Service Desk, Help Desk Support, Training, Recruiting, Cisco Technologies, Requirements Analysis, IT Service Management, Windows 7, Integration, Operations Management, Windows Server, Service Management, Vendor Management, XP, IT Management, IT Operations, Citrix, VMware, Security, Lotus Notes, Software Project..., Networking, SDLC, Incident Management, Windows, Active Directory, IT Outsourcing, Sla, VPN, Business Analysis, Quality Assurance, Technical Support, Team Management, Outsourcing
Education
CDI College 1999 — 2001
AEC
Henri Bourassa High School 1993 — 1998
SITA March 2000 - Present
Skills
ITIL v3 Foundations..., Service Management, Operations Management, Bid Strategy, Business Analysis, Business Process, Business Process..., Change Management, IT Outsourcing, IT Service Management, ITIL, Managed Services, Outsourcing, Process Improvement, Process Management, Team Leadership, Vendor Management, Cross-functional Team..., Service Delivery, Strategy, Sla, Project Management, Telecommunications, Program Management, PMP, IT Operations, Management, Project Delivery, SLA, Team Management
Education
Georgia College and State University 2014 — 2016
Master of Business Administration (MBA)
Clark Atlanta University 1986 — 1990
Bachelor of Business Administration (BBA), Finance, General
SNC-Lavalin July 2015 - Present
C.P.S Consulting May 2015 - Present
Exceltec Inc. January 2014 - June 2015
Bombardier Aerospace August 2013 - December 2013
Fujitsu January 2013 - August 2013
GGI International January 2012 - October 2012
SITA January 2003 - September 2011
SITA December 2005 - June 2007
SITA December 2004 - December 2005
SITA - Montreal January 2003 - November 2004
Skills
Procurement, Contract Negotiation, Strategic Sourcing, Outsourcing, Supply Management, Management, Supply Chain, Purchasing, Project Management, Process Improvement, Sourcing, Operations Management, Logistics, Telecommunications, Negotiation, Vendor Management, Supply Chain Management, Cross-functional Team..., Global Sourcing, Team Management, Customer Service, International Business, Contract Management, Business Strategy, Supplier Negotiation, Supplier Evaluation, New Business Development, Team Building, International Project..., Portuguese, People Management, Latin America, Airlines, Stress Management, Problem Solving, Airports, Cost Reduction, Business Management, Data Center
Education
Concordia University 2014 — 2020
Bachelor's Degree
Novartis Pharmaceuticals Canada January 2013 - Present
Novartis January 2007 - January 2013
Novartis March 2006 - January 2007
CGI December 2004 - February 2006
SITA Inc. July 2001 - December 2004
SITA July 2001 - August 2003
STS Systems January 2000 - June 2001
Skills
Business Analysis, Siebel, PMO, Project Management, Requirements Analysis, CRM, Software Project..., Test Scripts, Change Management, Data Analysis, Business Process, Quality Assurance, Quality, Software Quality..., Quality Management, Test Planning, User Acceptance Testing, Test Cases, Test Management, PMO Services, Project Portfolio..., SOP authoring, Testing, Management, Pharmaceutical Industry, Compliance Management, Technical Documentation, User Documentation
Education
Concordia University 2001 — 2006
Bachelor Arts, Specialization Sociology
Herzing Institute 1998 — 1999
A.E.C. Honours, Programmer-Analyst
Dawson College 1995 — 1997
D.E.C., Honours in Social Sciences
SITA April 2015 - Present
SITA October 2013 - March 2015
SITA September 2012 - October 2013
Hitachi ID Systems, Inc. April 2012 - September 2012
SITA April 2011 - April 2012
Nokia August 2010 - April 2011
Computer Sciences Corporation 2008 - 2010
GlaxoSmithKline - Ajilon 2008 - 2008
Merck 🔐 Ajilon 2006 - 2008
Vienna Academy 2005 - 2006
Skills
Linux, ITIL Certified, Linux server..., Ubuntu, Debian, Unix, Shell Scripting, System Administration, Windows Server, SQL, Lotus Domino, Lotus Notes, ColdFusion, PHP, HTML, Graphic Design, Photography, Active Directory, VMware, SharePoint, IIS, Citrix, Oracle Enterprise..., Remedy Ticketing System, Nagios, VirtualBox, Linux System..., Technical Support, Windows, Bomgar, BMC Remedy, Web Applications, Security, Network Security, Programming, Web Design, DNS, VMware ESX, TCP/IP, Disaster Recovery, ITIL, Integration, Business Object, Cisco Technologies, AIX, Troubleshooting, IBM Websphere MQ, LPIC-1 Linux..., Novell SUSE Certified..., WebSphere MQ
Education
Delta College 1999 — 2000
AEC, Programmer Analyst
Vanier College 1996 — 1998
AEC, Pure & Applied Science
Bishop College School 1993 — 1995
Lemoyne D'iberville 1992 — 1993
St Joseph Anglo Chinese School 1983 — 1992
Concordia University
MIS
SITA May 2014 - Present
BigMachines (acquired by Oracle) September 2013 - December 2013
Sabre Airline Solutions June 2011 - January 2013
Sabre Airline Solutions June 2008 - June 2011
Unisys June 2004 - May 2008
IBM September 2002 - September 2003
PwC Consulting September 2000 - March 2002
The Sabre Group January 1998 - September 2000
SABRE Technology Solutions October 1996 - December 1998
AMR Consulting September 1993 - September 1996
Skills
Airlines, Transportation, Business Strategy, IT Strategy, Aviation, Business Transformation, Business Development, Management Consulting, Change Management, Strategy, Leadership, Pricing, Operations Management, CRM, Program Management, Process Improvement, Team Leadership, Business Planning, Management, Outsourcing, Contract Negotiation, Integration, Cross-functional Team..., Strategic Planning, Business Analysis, Marketing, Strategic Partnerships, New Business Development, Executive Management, Consulting, Account Management, Business Intelligence, Finance
Education
University of Pennsylvania - The Wharton School 1988 — 1990
MBA, Finance and Multinational Management
Colgate University 1980 — 1984
BA, East Asian Studies - Japan
Zones August 2012 - Present
Washington State Department of Transportation October 2011 - February 2012
Edifecs May 2011 - October 2011
Hybrid IT Solutions / Reliant Data Vault January 2011 - May 2011
Z7 Networks September 2010 - January 2011
Pierce College September 2008 - June 2010
Pierce College August 2008 - June 2010
SITA June 2001 - January 2008
SITA at Seattle-Tacoma International Airport June 2001 - November 2007
Pacific Northwest March 1999 - February 2001
Skills
Operating Systems, Unix, Workstations, System Administration, Windows Server, XP, Servers, Software Installation, Linux, Switches, Troubleshooting, Computer Hardware, Windows, Cisco, Intranet, Security, Deployment, Documentation, Administration, Government, Testing, Local Government, Microsoft Office, Active Directory, VPN, Cisco Technologies, Software Documentation, Networking, Network Administration, Technical Support, Network Design
Education
Pierce College 2008 — 2012
AS CNE, Computer Network Engineering
Pierce College 2008 — 2010
ASCNE, Computer Network Administration
Landmark Education 2004 — 2008
Human Dynamics, Language Technologies, and Team Management, Management
US Navy FC A School BSEE 1989 — 1990
BS Electronics Engineering
High School Completion Capital High School 1984 — 1988
AS- Computer Network Engineeering, Computer Engineering
Central Washington University
BSEE, Electronics Engineering Technology
SITA March 2011 - Present
Eagle Intelligence March 2011 - Present
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1996 — 1999
MBA
Western Illinois University 1983 — 1987
Bachelors
CA Technologies (Xceedium) December 2014 - Present
Viggle Inc. September 2013 - November 2014
Nyc Doitt April 2013 - August 2013
SITA March 2011 - March 2013
CableVision, Bethpage, NY September 2009 - December 2010
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, QC Tools, ALM, SQL, PL/SQL, HP QTP, LoadRunner, JIRA, SDLC, STLC, Test Planning, Test Cases, Test Scripts, Agile & Waterfall..., Scrum, selenium
Education
International Institute for Software Testing Certified 2010 — 2010
Certified Software Test Professional (CSTP)
CUNY New York City College of Technology
Computer Science
SITA August 2014 - Present
Ashford and St. Peter's Hospitals NHS Trust April 2008 - May 2014
Skills
Management, Teamwork, Marketing, Time Management, Project Management, Aviation, Airlines, Airports, Logistics Management, NHS, Interpersonal Skill, Written & Oral..., Program Management, Project Planning, Aircraft, Customer Service
Education
Coventry University 2010 — 2014
Bachelor of Science (BSc) with Honours, Aviation Management, First Class Honours
Internationale Fachhochschule Bad Honnef - Bonn 2012 — 2013
Study Abroad and Cultural Exchange, International University of Applied Sciences, School of Business and Management
Strode's College 2008 — 2010
General Certificates of Advanced Levels and Advanced Subsidiary Levels, A-Level: Mathematics, Physics and Applied Business. AS-Levels: Geography and Citizenship
Magna Carta Secondary School 2003 — 2008
12 GCSES (All A-C), High grades in Mathematics, Statistics, Science, English and Electronics
SITA November 2014 - Present
NCR December 1999 - November 2014
Ketchum Public Relations March 1993 - October 1999
Carl Terzian Associates November 1990 - March 1993
Skills
Internal & External..., Internal Communications, Corporate Communications, Strategic Communications, Marketing Communications, Messaging, Thought Leadership, Public Relations, Integrated Marketing, Press Releases, Crisis Communications, Media Relations, Communication Training, Plannning, Recruiting, Strategy, Event Management, Speech Writing, Copywriting, Newsletters, Program Management, Content Management, Blogging, Web Content Management, Content Development, Email Marketing, Analyst Relations, Corporate Branding, Publicity, Web Content, Editing, Social Media Marketing, Online Marketing, Communications Planning, B2B Marketing, Message Development, Digital Marketing, Leadership, Strategic Planning, Social Media, Management, Lead Generation, Go-to-market Strategy, Trade Shows, Product Launch, Demand Generation, Brand Development, Strategic Partnerships, Copy Editing, Website Development
Education
California State University-Northridge 1986 — 1989
Bachelor of Arts, Journalism
University of California, Santa Barbara 1984 — 1986
SITA November 2013 - Present
Greenway Medical June 2010 - November 2013
Trace Systems February 2011 - June 2011
ITT Systems DivisionISAF HQ January 2010 - June 2010
Interrupted by military deployment January 2006 - January 2010
US Army January 2007 - April 2008
US Army August 2000 - August 2005
Skills
EIGRP, BGP, OSPF, Network Engineering, Wireless, Network Security, Network Design, Network Architecture, Network Operations, Network Administration, MPLS, Spanning Tree, VLAN, HSRP, Frame Relay, RIP, IPv6, IPv4, VPN, Multicast, NAT, ssh, GLBP, VRRP, QoS, SNMP, DMVPN, GRE, TACACS+, IPSec, Cisco IOS, Nexus, Cisco Catalyst Switches, Routers, Router Configuration, LAN, WAN, VoIP, SAN, Data Center, ASA, High Availability, Remote Access, Aerohive, PaloAlto, TCP/IP, DHCP, DNS, Fiber Optics, VTP
Education
Cape Fear Community College 2005 — 2007
Northwest Whitfield High School 1998 — 2000
Newton County High School 1996 — 1998
IT consultant Self Employed October 2013 - Present
Essintial Enterprise Solutions December 2012 - October 2013
NCR Corporation July 2011 - December 2012
DecisionOne 2006 - 2011
SITA 1998 - 2006
Skills
Account Management, Solution Selling, Managed Services, Professional Services, Salesforce.com, Territory Development, Quota Achievement, SaaS, IT Service Management, New Business Development, Selling, Telecommunications, Management, Sales Operations, HP, Sales, Customer Retention, Enterprise Software, Service Delivery, Cloud Computing, Program Management, Storage, Data Center, Leadership, CRM, Outsourcing, Sales Process, Customer Satisfaction, Networking, Business Development, Business Alliances
Education
Castleton State College
Bachelor of Science (BS), Business Administration and Management, General
Rutland High School
Wipro Technologies March 2013 - Present
AT&T March 2011 - March 2013
SunGard Availability Services September 2010 - March 2011
Intrado December 2007 - June 2010
Connecticut Education Network July 2005 - December 2007
Ciber 2005 - 2005
SITA September 1998 - February 2001
Skills
Network Security, CISSP, F5 BigIP, DMZ, Enterprise Architecture, VPN, Routers, Cisco Nexus, Cisco Technologies, Juniper, Load Balancing, MPLS, Security, Catalyst Switches, Windows Server, Networking, Infrastructure, Solarwinds, Netscreen, RedHat, Cacti, PIX, HP-UX, ASA, Security Architecture..., SIEM, Incident Management, Mentoring, Leadership Development, Firewalls, IPS, Enterprise Availablity..., Unix/Linux
Education
Brooklyn College 1986 — 1988
MFA, Painting/Drawing
Colby College 1981 — 1985
Bachelor's Degree, Philosophy/Art History
Cobb Adult Education Center October 2011 - Present
MUST Ministries August 2006 - September 2011
SITA July 2007 - March 2008
Camp Dresser & McKee, Inc February 2006 - July 2007
DS Waters May 2004 - June 2005
Warren Associates Inc October 2000 - May 2004
Big Sisters Educational Center September 1996 - September 2000
Skills
Teaching, Personality, Microsoft Office, Word, Excel, PowerPoint, Research, Writing, Outlook, Staff Development, Mentoring, Teamwork, Coordination, Report Writing, Editing, Coaching, Public Speaking, Proofreading, Conferences, Windows, English, Administration, Customer Relations, Problem Solving, Leadership Development, XP, Event Planning, Social Media, Payroll, Non-profits, Customer Satisfaction
Education
Strayer University 2011 — 2013
Masters of Education, Concentration Education Management
Argosy University 2010 — 2011
Masters, Community Counseling
Strayer University 2008 — 2010
Master of Business Administration, Concentration Management
CUNY York College 1999 — 2002
Bachelor of Arts, Psychology
SITA 2000 - Present
Air Sahara 1993 - 2000
Sahara Airlines 1993 - 1999
Skills
Competitive Analysis, Business Strategy, Business Analysis, Product Development, Strategic Planning, P&L Management, Pricing, Marketing Strategy, Product Management, Product Strategy, Product Marketing, Negotiation, Problem Solving, Market Research, Strategy Development, Marketing Management, Pricing Strategy, Business Planning, Revenue Management, New Business Development, Requirements Analysis, Business Management, Customer Relations, Management Consulting, Contract Negotiation, Airlines, Planning, Analysis, Budgeting, Cross-functional Team..., Product Life Cycle..., Revenue Analysis, Customer Service, Strategy, Budgets, Vendor Management, Program Management, Business Process..., Business Development, E-commerce, Management, Key Account Management, Market Analysis, Team Management, CRM, Business Intelligence, Travel Technology, Forecasting, GDS, Strategic Partnerships
Education
Delhi University
Master's degree
Kellogg School of Management
Certificate Program in Marketing
Orange Business Services January 2010 - Present
AT&T April 2002 - October 2010
BT Global Services September 1998 - March 2002
SITA January 1996 - August 1998
Sprint January 1988 - December 1995
Skills
Cyber security..., Project Management, Strategic Partnerships, Telecommunications, Strategy, Product Management, Business Development, Management, Account Management, Sales Operations, Leadership, Networking, Unified Communications, Sales Management, Contract Negotiation, Sales, VoIP, Managed Services, MPLS, IP, Cloud Computing, Solution Selling
Education
Keller Graduate School of Management of DeVry University 2000 — 2003
MTM, Telecommunications
City University of New York-Brooklyn College
BA, History, French, Psychology
LIU Brooklyn
MBA, Accounting / Marketing
SITA June 1988 - Present
Winthrop-University Hospital September 1985 - June 1988
Maryhaven, Inc. October 1981 - June 1985
Skills
PMP, Integration, Service Delivery, Customer Service, ITIL, IT Performance..., Global IT Operations, IT Operations, Telecommunications, Team Management, Windows Azure, Altiris, Project Management, Team Leadership, Solution Architecture, Program Management, ITIL Certified, Enterprise Architecture, ITIL v3 Foundations..., Software Project..., Network Architecture, IT Service Management, Pre-sales, Cisco Technologies, Cloud Computing, Sla, Process Improvement, Unix, Network Security, Managed Services, Switches, VoIP, Project Delivery, DNS, SDLC, Troubleshooting, Active Directory, Vendor Management, Management, Requirements Analysis, IT Strategy, Networking, System Deployment, Agile Methodologies, WAN, Project Portfolio..., TCP/IP
Education
Grummans Data Center 1984 — 1985
Technical Certificaiton, Computer Engineering
City University of New York-John Jay College of Criminal Justice 1979 — 1982
BA, Criminal Justices
Indigo Technologies Canada, Inc. August 2012 - Present
CGI February 2010 - October 2012
Facilité Informatique 2012 - 2012
Itergy International Inc. October 2009 - February 2010
ca October 2007 - December 2009
Fujitsu Consulting May 2007 - October 2007
CGI July 2006 - May 2007
Itergy International December 2002 - July 2006
SITA September 2000 - December 2002
Hexatek 2000 - 2000
Skills
Identity Management, Access Management, Directory Services, PKI, Solution Architecture, SSO, Identity Federation, Federation, RBAC, Strong Authentication, SAML, IDM, Access Manager, Cryptography, Digital Signatures, Security, Encryption, Siteminder, SOA, Virtualization, IT Strategy, Infrastructure, Microsoft Technologies, Technical Architecture, Information Technology, System Deployment, Enterprise Software, Enterprise Architecture, Information Security
Education
Champlain College
BMC Software October 2015 - Present
BMC Software June 2014 - Present
BMC Software January 2007 - June 2014
Orange Business Services (formerly Equant) February 2003 - January 2007
SITA October 1998 - 2003
Phoenix International Life Sciences 1995 - 1998
Avanciel Data Products January 1993 - August 1995
Skills
IT Asset Management, IT Service Management, Multilingual, Integration, Data Center, ITIL, Solution Selling, Strategy, Enterprise Software, SaaS, Infrastructure, Cloud Computing, Solution Architecture, Business Continuity, Virtualization, Pre-sales, CMDB, Enterprise Architecture, Service Desk, Disaster Recovery, Security, Business Analysis, Cisco Technologies, Business Service..., Outsourcing, IT Outsourcing, IT Operations, Professional Services, Service Delivery, Storage, Telecommunications, Service Management, Virtualisation
Education
Concordia University 2000 — 2001
Certifcate
School of Commerce & MIS 1993 — 1994
DEP
SITA July 2005 - Present
CheckFree Corporation October 2001 - June 2005
Autecs May 1998 - May 2001
Skills
ITIL, IT Service Management, IT Operations, IT Governance, Data Center, Six Sigma, IT Management, Governance, Change Management, Security, Disaster Recovery, Integration, Solution Architecture, IT Strategy, Process Improvement, Infrastructure, PMP, Vendor Management, Servers, Cross-functional Team..., Business Process, Troubleshooting, Management, Strategy, Service Delivery, Enterprise Architecture, Testing, Information Security, Outsourcing, PMO, Project Portfolio...
Education
Clemson University 1996 — 2001
BS, Computer Science
Airport High School 1992 — 1996
MetLife August 2015 - Present
Strategic Communication and Health Communication Professional February 2009 - Present
Rutgers University September 2013 - June 2014
Campaign for Action - New Jersey Action Coalition May 2013 - August 2013
Arts to Literacy Initiative June 2012 - September 2012
Bloomingdale's May 2003 - January 2010
SITA August 2000 - June 2002
Skills
Social Media, Public Speaking, Event Planning, Email Marketing, Research, Customer Service, Press Releases, Editing, Health, Microsoft Office, Training, Social Media Marketing, Psychotherapy, Project Management, Public Relations, Community Outreach, Marketing, Counseling, Customer Relations, Communication, Strategic Planning, Social Networking, Sales, Blogging, Marketing Communications, Media Relations, Corporate Communications, Volunteer Management, Campaign Planning, Joomla, Web Content Creation, Fundraising, Nonprofits, Strategy, Strategic Communications, Facebook, Writing
Education
Rutgers, The State University of New Jersey-New Brunswick 2012 — 2014
Master's Degree, Communication
South Delhi Polytechnic 2000 — 2002
Diploma, Advertising and Public Relations
Delhi University 1997 — 2000
Bachelor of Commerce, Marketing and Human Resources major
Father Agnel 1991 — 1997
High School, Business/Commerce, General
Rhinovit Techonology International August 2011 - Present
Excel Premier Services, Inc October 2009 - August 2011
SITA 2010 - 2010
Enventis August 2008 - October 2009
TEKsystems May 2008 - August 2008
Smiths Medical May 2007 - May 2008
Smiths Medical June 2006 - May 2007
Skills
Network Administration, Network Engineering, Network Security, Cisco Technologies, Switches, VMware, Cisco IOS, Security, Troubleshooting, Network Architecture, EIGRP, VoIP
Education
Central Lakes College 2005 — 2007
AAS, Microsoft Certified Systems Engineer
Central Lakes College-Brainerd 2004 — 2006
Microsoft Certified System Engineer
Intradiem 2009 - Present
ista North America February 2005 - December 2008
Georgia-Pacific Corporation 1992 - 2001
American Express Travel Related Services 1986 - 1989
SITA 1985 - 1986
Unisys 1979 - 1982
Skills
CRM, SQL, Project Management, Enterprise Software, SOA, Strategy, SaaS, Leadership, Quality Assurance, .NET, Microsoft SQL Server, Agile Methodologies, SDLC, Business Intelligence, Integration, Software Project..., XML, Web Services, SharePoint, Software Development, Requirements Analysis, Cloud Computing, Business Analysis
Education
Central Michigan University
BS, Computer Science
Concordia University November 2013 - Present
National Bank of Canada November 2007 - June 2013
SITA April 2007 - November 2007
Berlitz Brasil February 2005 - July 2006
CIEE Council on International Educational Exchange January 2006 - June 2006
Ministério da Educação (Brasil) October 2005 - October 2005
Universidade de São Paulo August 2004 - February 2005
Ministério da Educação (Brasil) October 2004 - November 2004
Wizard Brazil (Language Education Centre) January 2001 - December 2001
Skills
Business English, Supervision, Mentoring, Teacher Training, English for Specific..., English for Academic..., Spanish, Language Teaching, Higher Education, Curriculum Development, International Education, Teaching English as a..., Spanish Teaching, Brazilian Portuguese..., Academic Tutoring, Portuguese
Education
Concordia University 2013 — 2015
Master of Arts (M.A.), Applied Linguistics
McGill University 2012 — 2012
Certificate in English for Professional Communication, English
McGill University 2008 — 2009
Certificate in French for Professional Communication, French Studies
Universidade de São Paulo 2000 — 2005
Portuguese and Spanish Studies with a minor in Education, Language and Literature/Letters - Education
Orange Business Services March 2012 - Present
Orange Business Services October 2006 - March 2012
Equant June 2001 - October 2006
SITA November 1996 - June 2001
Skills
Leadership, Management, Operation, Business Strategy, Business Development, Pre-sales, PMP, ITIL, Telecommunications, Program Management, Networking, Network Design, Cisco Technologies, Service Delivery, Outsourcing, Network Architecture, Unix, Data Center
Education
Dale Carnegie 2011 — 2011
McGill University 2007 — 2008
Post Grad, Advanced Management Program by International Excecutive Institute
Concordia University 1992 — 1996
Bachelor in Engineering, Electrical & Computer Engineering
SITA April 2008 - Present
Rich Dad Education 2013 - 2015
Rich Dad Education 2013 - 2015
SITA Information Networking Computing BV January 2005 - March 2008
SNC Lavalin July 2003 - September 2004
ATCO Frontec February 2002 - July 2003
Solution Gnosys 2001 - 2001
SUSS Woodcraft 1997 - 1999
Skills
ITIL, VMware, IT Operations, System Administration, IT Service Management, Windows Server 2003, XP, Windows, Windows Server, IT Management, TCP/IP, Six Sigma, Project Management, Service Transition, Service Delivery, PMP certified, ITIL v3 Foundations..., PMP, HP, Security, Sla, Active Directory, Business Services, Cisco Technologies, Operating Systems, Service Management, Project Delivery, Integration, Data Center, System Deployment, Infrastructure, Disaster Recovery, Incident Management, Virtualization, Servers, IT Strategy, Project Portfolio..., Enterprise Architecture, Solution Architecture, Vendor Management, SharePoint, PMO, Pre-sales, Cloud Computing, Telecommunications, Requirements Analysis, Outsourcing, Change Management, Management
Education
McGill University 2006 — 2006
Project Management
John Abbott College 1996 — 1997
AEC, Computer Systems Networking and Telecommunications
TAV College 1995 — 1996
Credits, Computer Science
Odessa Tehnological Institute 1982 — 1988
Advanced B.Sc., Automation, with Honors
School 116, Odessa 1974 — 1977
High School Diploma
Moscow State University of Transport (MIIT)
Moscow State University of Transport (MIIT)
Moscow State University of Transport (MIIT)
Moscow State University of Transport (MIIT)
AMN Solutions January 2012 - Present
Clearwater Economic Development Association January 2012 - Present
Vertex Commerce April 2004 - December 2011
Equant July 1997 - April 2004
SITA June 1992 - June 1997
GEC Avionics February 1985 - June 1990
Georgia Tech Research Institute June 1980 - February 1985
Skills
Operations Management, Program Development, Profit Maximization, Staff Management, Resource Management, Strategic Communications
Education
Clarkson University
Bachelor of Science (BS), Mechanical Engineering
Georgia State University
Master of Business Administration (M.B.A.), Finance, General
The Home Depot June 2007 - April 2013
Equant July 2001 - January 2005
Equant September 1996 - June 2001
Equant, Inc. August 1995 - September 1996
SITA January 1992 - August 1995
Bank of Nova Scotia September 1990 - August 1991
Bank of Nova Scotia April 1988 - August 1990
Skills
Financial Modeling, Financial Analysis, Financial Reporting, Mergers, Negotiation, Business Modeling, Business Planning, Forecasting, Business Strategy, Managerial Finance, Budgets, Telecommunications, Management, Mergers & Acquisitions, Strategy, Outsourcing, Program Management, Finance, Business Development, Business Process..., Technology Solutions..., Interdisciplinary..., Leadership, Product Management, P&L Management, Business Process, Portfolio Management, Strategic Planning, Strategic Financial..., Accounting, Executive Management, Auditing
Education
University of South Carolina - Darla Moore School of Business 1985 — 1987
MIBS, International Business; Finance; German
Davidson College 1980 — 1984
BA, Economics
SITA October 2011 - Present
Skills
IT Service Management, ITIL, Requirements Analysis, System Deployment, Websphere, IT Management, Routing, Windows 7, IT Strategy, JSP
Education
Christian Brothers University
Bachelor of Engineering (BE), Electrical Engineering
IBM April 2014 - April 2015
SITA January 2014 - April 2014
Citi October 2012 - March 2013
Self Employed June 2011 - October 2012
Pershing LLC 2000 - June 2011
BNY Mellon 2000 - June 2011
Bank of New York Mellon March 2000 - May 2011
Memorial Sloan-Kettering Cancer Center March 1986 - March 2000
Skills
Financial Services, Enterprise Architecture, Unix Shell Scripting, HP-UX, Network Administration, Networking, System Deployment, Infrastructure, Solution Architecture, TCP/IP, Firewalls, CISSP, DNS, Integration, Information Technology, IT Management, PMO, Databases, Project Portfolio..., Operating Systems
Education
City University of New York-Brooklyn College 1977 — 1980
BS, Computer Science
SITA February 2013 - Present
Axeltech April 2011 - Present
Buchanan Technologies March 2012 - February 2013
Windstream Communications October 2007 - April 2011
Accellis Technology Group December 2006 - October 2007
Intuit September 1999 - January 2006
Skills
Technical Support, Troubleshooting, Computer Hardware, Windows 7, XP, Storage, Security, Software Installation, Networking, Laptops, Help Desk Support, Windows, Windows Server, Network Administration, Active Directory, Servers, Cisco Technologies
Education
Cleveland State University 1997 — 1999
Computer Science
SITA May 2012 - Present
HCL Technologies January 2008 - May 2012
HCL Technologies July 2005 - January 2008
Skills
Java, J2EE, Spring, Hibernate, JavaScript, AJAX, Sun Certified Java..., Sun Identity Manager, Sun Application Server, XML, Perl, EJB, jQuery, REST, JPA, Weblogic, Jasper Reports, JSON, Java Enterprise Edition, Unix, OOP, J2EE Application..., PL/SQL, Ant, JUnit, Core Java, JMS, JDBC, Servlets, JSP, Struts, Tomcat, Oracle, Eclipse, Log4j, MySQL, SQL, Requirements Gathering, JIRA, Design Patterns, SDLC, Apache, Unix Shell Scripting, JBoss Application Server, Scrum
Education
Devi Ahilya Vishwavidyalaya 2002 — 2005
MCA, Software Engineering
Guru Gobind Singh Khalsa School
SITA June 2011 - Present
SITA August 2008 - June 2011
Equifax August 2007 - August 2008
Fannie Mae January 1998 - August 2007
The Printing House July 1991 - December 1997
Skills
Data Center, Vendor Management, Project Management, System Architecture, Strategic Technology..., ITIL, Integration, Project Portfolio..., Storage Area Networks, IT Operations, Unix, Enterprise Software, Virtualization, IT Service Management, AIX, Disaster Recovery, Enterprise Architecture, VMware, Servers, Solaris, Infrastructure, System Deployment, Outsourcing, Program Management, Solution Architecture, Requirements Analysis, DNS, Security, Information Technology, Software Documentation, Cloud Computing, Networking, Troubleshooting, Testing, IT Strategy, CRM, SDLC, IT Management, Storage, High Availability, Technical Architecture, PMP, SAN, Network Architecture, Service Delivery
Education
Chipola College 1989 — 1990
AS
Florida Institute of Technology 1984 — 1986
SITA September 2010 - Present
Budapest Airport November 2008 - September 2010
SITA September 1998 - October 2008
Közgazdasági Politechnikum February 1993 - August 1998
Marketing Kft September 1991 - September 1993
Skills
ITIL v3 Foundations..., Service Delivery, IT Service Management, Service Management, ITIL, Sla, Service Desk, IT Operations, Service Improvement, SLA, IT Outsourcing, Incident Management, Business Process..., Cisco Technologies
Education
Budapest University of Technology and Economics 1986 — 1991
Civil Engineering
Rákóczi Ferenc Gimnázium, Budapest
Stanpro Lighting Systems January 2015 - Present
Freelance June 2007 - Present
Richporter > Research in Lighting October 2012 - December 2014
Richporter Technology Ltd December 2012 - April 2014
Yellow Pages Group / Groupe Pages Jaunes – Canada April 2012 - August 2012
SITA September 2010 - April 2012
Skills
Graphic Design, Logo Design, Web Design, Graphics, Adobe Creative Suite, Spanish, French, English, Portuguese, Italian, InDesign, WordPress, Photography, Photoshop, Mac, Brochures, Web design
Education
McGill University 2015 — 2018
Diploma, Applied Marketing
Concordia University 2006 — 2009
Bachelor's degree, Fine Arts - Design Major
Université de Montréal
Minor, Arts et sciences
SITA November 2006 - March 2015
Marlborough Stirling Canada 2005 - 2006
GrowthWorks Capital 2001 - 2003
Skills
Software Project..., Integration, Agile Methodologies, Project Management, Program Management, SDLC, Management
Education
British Columbia Institute of Technology 1978 — 1980
Dip of Tech, IT
Hewlett-Packard January 2015 - Present
Dell September 2012 - October 2014
Bank of America December 2010 - September 2012
SITA September 2007 - December 2010
Red Hat Inc. April 2007 - September 2007
TransUnion October 2006 - March 2007
Rollins, Inc. March 2006 - October 2006
Indus International March 2005 - February 2006
Georgia Department of Transportation November 2001 - February 2005
Simtrex December 2000 - October 2001
Skills
Linux, Unix, Virtualization, Red Hat Linux, VMware, System Administration, VMware ESX, Apache, Troubleshooting, Shell Scripting, Cloud Computing, Security, TCP/IP, OpenStack, Tomcat, RHCE
Education
Georgia State University - J. Mack Robinson College of Business 2010 — 2011
MS MIT
DeVry Institute of Technology 1998 — 2000
B.S
Clark Atlanta University 1996 — 1998
West Windsor Plainsboro
Movius Interactive Corporation August 2015 - Present
SITA February 2015 - August 2015
Cox Communications June 2014 - December 2014
McKesson Health IT December 2013 - June 2014
AT&T Mobility March 2012 - August 2012
Dell SecureWorks August 2011 - February 2012
NCR Corporation June 2010 - May 2011
Incomm, Inc May 2007 - June 2010
T-Mobile July 2005 - May 2007
Transport 4 June 2004 - March 2006
Skills
SDLC, Project Management, Visio, Oracle, Hardware, Management, CRM, PMP, Software, Process Improvement, Training, IVR, ERP, Project Delivery, Leadership, MS Project, Business Process, Telecommunications, Outsourcing, Integration, Business Analysis, Call Centers, Business Process..., PMO, Agile Methodologies, Quality Assurance, SharePoint, Data Center, Vendor Management, Analysis
Education
Clark Atlanta University
BA, Marketing
MANNING HIGH SCHOOL
NOA Living April 2015 - Present
MJS September 2012 - March 2015
SITA July 2007 - August 2012
SITA April 2004 - June 2007
Saudi Hollandi Bank March 1999 - December 2003
Cambridge Technology Partners (CTP) 1994 - 1999
Skills
Business Strategy, Project Management, ITIL, Team Leadership, Business Analysis, Telecommunications, Team Management, IT Service Management, Cross-functional Team..., IT Management, Operations Management, Project Planning, Vendor Management, Service Delivery, Integration, Program Management, Outsourcing, Service Management, PMP, Pre-sales, IT Strategy, Cloud Computing
Education
City University of New York City College
MS, Computer Science
City University of New York City College
Bachelor of Science (BS), Computer Science
The Aji Network, San Jose, California
BPC (a 2-year Business Professionals Course)
SITA OnAir October 2014 - Present
Bryant Consulting, Inc. July 2013 - June 2014
Batteries Plus Bulbs January 2007 - July 2013
SITA December 1999 - September 2006
SITA August 1998 - December 1999
SITA October 1996 - August 1998
Skills
Technical Product Sales, Technical Sales..., Technical Documentation, Technical Architecture, Technical Presentations, Technical Analysis, Technical Leadership, Technical Training, Software Development, Software Documentation, Software Engineering, Software Design, Software Quality..., Software Project..., Software Installation, Network Design, Network Administration, Network Engineering, Computer Network..., Network Security, Network Architecture, Sales Management, Change Management, Account Management, Program Management, Operations Management, Team Management, Project Management, Telecommunications, Cross-functional Team..., Management, Business Analysis, Pre-sales, Vendor Management, New Business Development, Customer Service, Start-ups, Integration, Testing, Cloud Computing, Networking
Education
Clemson University 1990 — 1992
MSEE/CS, Electrical Engineering/Computer Science
Clemson University 1982 — 1987
BSEE, Electrical Engineering
Irmo High School 1979 — 1982
High School diploma
Liberty InfoTech Services LLC September 2013 - Present
CGI August 2013 - September 2013
Liberty InfoTech Services LLC October 2012 - August 2013
Yahoo! May 2012 - October 2012
IBM September 2011 - January 2012
Cisco Systems August 2010 - October 2010
Ericsson May 2010 - July 2010
SITA September 2007 - October 2008
AT&T December 2006 - April 2007
T-Mobile March 2006 - October 2006
Skills
Unix, Linux, Oracle, Solaris, Servers, Databases, Windows Server, VMware, Perl, Operating Systems, System Administration, SQL, Shell Scripting, XML, SharePoint
Education
Capella University 2014 — 2016
Master of Science (M.S.), Computer and Information Systems Security/Information Assurance, 4.00
LAN WAN Professional 2010 — 2011
Certified WAN Professional, Cisco training for CCNA, CCNA Security, CCNA Voice, CCNA Wireless, CCNP
New Horizons Computer Learning Center 2009 — 2010
Certificate, CompTIA Linux+ and Interconnecting Cisco Networking Devices Part 1 and Part 2
Keller Graduate School of Management of DeVry University 2007 — 2009
Master of Information Systems Management, Information Systems Applications
Xavier University of Louisiana 1980 — 1987
Bachelor of Science, Computer Information Systems
SITA January 2011 - Present
Global Crossing August 1999 - July 2010
Global Crossing January 1999 - July 2010
Global Link May 1998 - August 1999
Global Link January 1998 - January 1999
Kaman Sciences / STA April 1995 - May 1998
Kaman Sciences/STA January 1995 - January 1998
United States Air Force September 1986 - May 1995
Secure Communications January 1992 - January 1995
United States Air Force, Various International January 1986 - January 1992
Skills
SDH, Data Center, PMP, Telecommunications, Network Design, ITIL, Integration, Vendor Management, Disaster Recovery, Cisco Technologies, Cloud Computing, Solaris, Unix, Transmission, Virtualization, Networking, VoIP, IP, DWDM, Network Engineering, Technical Support
Education
Colorado Technical University 1993 — 1996
BSEE, Electrical Engineering
Colorado Technical UniversityColorado
Colorado Technical University
Bachelor of Science; Masters Certificate, Electrical Engineering; Project Management
SITA July 2007 - Present
First American CMSI August 2004 - July 2007
Amerijet International February 2002 - March 2003
ANC February 2000 - July 2000
DHL Aviation July 1995 - January 2000
DHL 1995 - 1999
American Airlines 1990 - 1995
Skills
Financial Modeling, Finance, Strategic Financial..., Aviation, Analysis, Mergers & Acquisitions, Forecasting, Financial Analysis, Managerial Finance
Education
Cornell University - Johnson Graduate School of Management 1987 — 1989
University of Virginia 1981 — 1985
B.A., Economics, Religious Studies
Groupe Access April 2015 - Present
Logient November 2014 - April 2015
Ordre des ingénieurs du Québec May 2012 - October 2014
Desjardins December 2011 - February 2012
Gaz Métro Plus September 2011 - November 2011
Ordre des ingénieurs du Québec March 2011 - August 2011
Arobas Personnel April 2010 - August 2011
SITA September 2009 - April 2010
Ordre des ingénieurs du Québec May 2009 - September 2009
Expat Consulting GmbH January 2009 - May 2009
Skills
Solution Architecture, Network Architecture, Network Administration, Microsoft Exchange, Windows Server, Cisco Technologies, Sonicwall, Fortinet, Linux, Virtualization, Servers, System Administration, Networking, VMware, Security, Integration, VoIP, Firewalls, WAN, System Deployment
Education
Concordia University 2001 — 2004
Certificate, MIS
CDC Software July 2008 - June 2010
CDC Software July 2008 - June 2010
SITA July 2007 - July 2008
SITA Inc July 2007 - July 2008
DaVita, Inc July 2006 - July 2007
Eastman Kodak December 2005 - July 2006
Practiceworks, Inc/Kodak Dental Systems April 2003 - November 2005
Cingular Wireless January 2002 - April 2003
MDS Consulting August 1998 - August 2001
Skills
Analysis, Forecasting
Education
Concordia University
Postbaccalaureate Degree, Accounting
Concordia University
Bachelor of Arts Degree, Liberal Arts; Mathematics and Communications
Pepperdine University
Master, Business Administration
Pepperdine University, The George L. Graziadio School of Business and Management
SITA July 2014 - Present
SITA June 2001 - June 2014
Skills
Service Design, Service Delivery, Project Delivery, IT Service Management, ITIL, Service Management, IT Operations, IT Strategy, IT Management, Project Portfolio..., PMP, Data Center, Solution Architecture, Enterprise Architecture, Management, Incident Management, PMO
Education
Concordia University 1990 — 1993
Bachelor of Arts (BA)
Orange Business Services AME - A Division of France Telecom June 2012 - Present
Avon 2014 - 2014
Avon 2014 - 2014
Avon 2014 - 2014
Orange Business Services 2006 - June 2012
Orange Business Services / Equant / France Telecom 2004 - 2006
Equant 2002 - 2006
SITA 1998 - 2002
Worldspan 1996 - 1998
Worldspan by Travelport 1995 - 1998
Skills
Technology Management, Unified Communications, Pre-sales, Telecommunications, Service Delivery, Networking, Professional Services, Program Management, Service Management, MPLS, Network Architecture, Management, VoIP, Leadership, Vendor Management, Sales Management, Cloud Computing, Routing, LAN-WAN, Sales, IP, IT Service Management, WAN, Data Center, Network Design, Managed Services, Cisco Technologies, Disaster Recovery, Analysis
Education
City University of New York City College 1980 — 1982
Bachelors, Electro-Mechanical Engineering
Bronx Community College 1979 — 1980
AAS, Electronic Engineering
CHC Helicopters October 2008 - Present
SITA September 2005 - September 2008
Xillix Technologies November 2004 - September 2005
Citibank September 1995 - August 2002
Education
British Columbia Institute of Technology 2007 — 2009
CDI College 2004 — 2005
Computers, Networking
MTI Community College 2002 — 2003
Healthcare, Resident Care Aide
Heroes Memorial Colleges 1989 — 1993
Bachelor of Arts, Major in Math
De La Salle University 1989 — 1991
Bachelor of Science, Management - 2nd yr.
Systems Institute of Technology 1988 — 1989
Computers, Programing and Design
Sacred Heart Academy 1976 — 1986
High School
SITA December 2008 - Present
The Home Depot November 2003 - December 2008
ABC Fine Wine & Spirits October 1999 - November 2003
Walt Disney World June 1989 - June 2001
Skills
PCI DSS, Servers, Network Security, CISSP, Security, Data Center, Windows Server, Cisco Technologies, Information Security..., Information Security, IT Management, Firewalls, Enterprise Architecture, Virtualization, ITIL, VMware, Disaster Recovery
Education
Johnson and Wales University
Bristol Community College
Qualcomm September 2003 - Present
Littlefeet September 2000 - February 2003
Qualcomm January 1998 - June 2000
Paradyne Networks 2000 - 2000
SITA 1992 - 1997
United Technology Group 1990 - 1992
Education
University of Colorado Boulder 1990 — 1991
Master of Science, Telecommunications
California State University-Sacramento 1981 — 1985
bachelor of Science, Electrical Engineering
SITA Business AnalystZeroKnowledge Systems2001 - 2001
Education
Concordia University 1996 — 2001
First Calgary Financial January 2011 - Present
inUnison Technology Services June 2006 - February 2011
InUnison Technology Services 2007 - 2010
First Calgary Savings 2006 - 2007
Equant February 2003 - February 2006
SITA-EQUANT-JV January 2001 - February 2003
SITA January 1997 - January 2001
SITA August 1990 - January 1997
Skills
Network Architect, Network Security, VoIP Architect, UCCE Administrator, MS Active Directory..., VBScript, C#, PowerShell Script, ESXi 5.1, Active Directory, Cisco Technologies, Databases, IIS, IP, ITIL, Integration, Linux, Microsoft SQL Server, Networking, Risk Management, SDLC, SQL, SharePoint, Software Development, T-SQL, Telecommunications, Training, VMware, VMware ESX, VoIP, Windows, Windows Server, IT Management, Requirements Analysis, Team Leadership
Education
Global Knowledge Training Solutions 2011 — 2011
CIPT 2, Telephony Technology
Global Knowledge Training Solutions 2010 — 2010
CCNA, Technology
Global Knowledge Training Solutions 2010 — 2010
CIPT1, Telephony Technology
Fincentric Training Centre 2007 — 2007
iWB Banking System Administration, Banking System Technology
Damelin 2003 — 2004
Management Diploma, Management
OmniTech College 1990 — 1992
Electronics, Electronics, Light Current
New Horizons Technical Institute 1991 — 1991
IMCR, Network Configuration
New Horizons Technical Institute 1991 — 1991
ICND, IT Networking
Lincoln Harris May 2012 - Present
SITA June 2002 - February 2012
Windstream Communications July 2001 - January 2002
Sabre Holdings May 1987 - August 2000
Skills
Financial Analysis, Financial Planning, Financial Reporting, Financial Modeling, Financial Management, Business Analysis, Budgeting, Budget Analysis, Budget Oversight, Forecasting, Business Strategy, Business Management, Business Process, Business Case, Pricing, Product Development, Product Management, Product Marketing, Product Strategy, Revenue Management, Increasing Revenue, Increasing Profitability, Cost Reduction, Cost Analysis, Cost Management, Cost Savings, Telecommunications, Business Review, Opportunity Assessments, exc, Essbase
Education
The University of Texas at Arlington 1989 — 1991
Master of Business Administration (M.B.A.), Finance, General
Brigham Young University 1984 — 1986
Bachelor of Science (B.S.), Accounting
Transat June 2008 - Present
SITA November 2004 - April 2007
CP Ships 2002 - 2004
CP Ships 1997 - 2001
CP Ships 1988 - 1996
International Harvester / Dresser 1978 - 1988
Skills
IT Operations, Help Desk Management, Desktop Management, Service Desk, Incident Management, Help Desk Support, ITSM, Customer Service, Management Coaching, Change Management, IT Service Management, ITIL, Systems Management, Team Leadership, Management, Call Centers, Leadership, IT Strategy, Outsourcing, IT Management, Service Delivery, Business Process, Business Process..., Vendor Management, Disaster Recovery, Service Management, Integration, System Deployment, Technical Support, Process Improvement, CRM, Project Delivery, Project Portfolio..., Data Center, Team Management
Education
Canadian Computer Institute 1986 — 1988
Computer Programming
Champlain College
Physical Sciences
McKesson June 2014 - Present
McKesson Provider Technologies October 2010 - Present
SITA 2005 - 2010
Safeway 2002 - 2002
Skills
Software Quality..., Agile Methodologies, Scrum, Test Automation, Test Cases, QTP, Test Planning, Performance Testing, Test Management, Quality Assurance, Quality Center, User Acceptance Testing, Testing, Regression Testing, Black Box Testing, JIRA, Manual Testing, Software Project..., Integration Testing, Test Execution, SDLC, Test Strategy, Agile Testing, Waterfall, System Testing, Requirements Analysis, Defect Tracking
Education
British Columbia Institute of Technology
Langara College
Computer Information Systems
Orange Business Services June 2009 - Present
Orange Business Services 2007 - June 2009
Orange Business Services May 2000 - January 2007
SITA 1993 - 2001
Skills
ITIL, Telecommunications, Service Delivery, PMP, Service Management, People Management, VoIP, Team Leadership, Program Management, Cisco, Team Management, Call Center, Troubleshooting, Customer Relations, Integration, Project Planning, Process Improvement, MPLS, WAN, Frame Relay, International Project..., Management, Strategy, Cisco Technologies, Networking, Vendor Management, IT Service Management, Leadership, IT Operations, Pre-sales, Managed Services, Data Center, Outsourcing, Incident Management, Cloud Computing, IT Management, PMO, IP, Network Design, Unified Communications, Telephony, SIP, Certified Project..., Project Delivery, IVR, H.323, Wireless, Sla, Project Management
Education
Dekalb Community College 1983 — 1984
Associate, Business Management
Georgia State University 1982 — 1984
PWGSC - Translation Bureau February 2014 - Present
Self Employed May 2009 - Present
Macadamian Technologies May 2013 - February 2014
bitHeads, inc. January 2013 - April 2013
IBM April 2011 - September 2012
CN February 2009 - February 2011
SITA May 2008 - February 2009
Industry Canada July 2007 - April 2008
Canada Mortgage and Housing Corporation (CMHC) February 2007 - July 2007
CN September 2004 - January 2007
Skills
Java, Software Development, Agile Methodologies, Requirements Analysis, Business Analysis, XML, Java Enterprise Edition, Spring, Hibernate, SQL, Business Intelligence, iOS, Object Oriented Design, Software Project..., Leading Diverse Teams, Cocos2d, HL7
Education
Carleton University 1992 — 1997
BSc, Honours Computer Mathematics - completed 4 yrs
SITA July 2014 - Present
American Surface December 2006 - December 2014
SITA January 2004 - January 2006
SITA January 2000 - December 2004
SITA January 1997 - January 2000
SITA January 1992 - January 1997
United States Air Force October 1983 - March 1992
Skills
IT Management, Program Management, Project Management, Requirements Analysis, Business Analysis, Team Leadership, Cisco Technologies, Software Project..., Unix, Business Intelligence, Software Development, Product Management, Linux, Business Strategy, Strategic Planning, SDLC, Disaster Recovery, Agile Methodologies, Management
Education
Troy University in Montgomery 1986 — 1989
BS, Mathematics
Community College of the US Air Force 1986 — 1987
Associates, Management Information Systems
University of Pittsburgh 1980 — 1981
Bachelor of Science (B.S.), Mathematics
Aimia Inc August 2013 - Present
Intel M.D.M Inc. February 2009 - Present
Standard Life November 2011 - July 2013
National Bank of Canada March 2010 - November 2011
Société des casinos du Québec February 2009 - January 2010
IBM Global Services May 2008 - January 2009
Bombardier Aerospace May 2008 - January 2009
SITA March 2007 - January 2008
Odesia Solutions 2005 - 2008
Yellow Pages Group 2005 - 2006
Skills
ETL, Business Intelligence, Data Warehousing, Business Objects, Datastage, Informatica, Oracle, Microsoft SQL Server, Dashboard, Crystal Reports, DB2, Data Marts, Solution Architecture, CRM, Data Governance, Analysis, Data Profiling, Data Modeling, Data Integration, PL/SQL, Dimensional Modeling, SQL, Data Warehouse..., Data Quality, Agile Methodologies, SSIS, Master Data Management, Business Intelligence..., DataStage
Education
SalesForce University 2015 — 2015
Administration Essentials for New Admins (ADM201)
Concordia University 1994 — 1996
Bachelor, Commerce & Admnistration
SalesForce University
Ajilon Consulting 2007 - Present
SITA 2006 - 2006
Air Canada September 2001 - April 2004
Air Canada 1998 - 2001
Education
Concordia University 1983 — 1986
English and Psychology
CGI May 2013 - Present
Fauna Foundation February 2010 - May 2013
CGI October 2008 - February 2010
CGI 2001 - 2009
CGI October 2001 - October 2008
CGI Group Inc 2001 - September 2008
SITA 2000 - 2001
Skills
Program Management, Business Intelligence, Vendor Management, Business Analysis, Enterprise Architecture, Requirements Analysis, ITIL, Integration, Project Management, Solution Architecture, Non-profits, PMO, Team Leadership, IT Service Management, Research, IT Management, SharePoint, Change Management, Business Process, IT Strategy, Project Delivery, Nonprofits, System Deployment, Service Delivery
Education
Concordia University 1991 — 1995
B.Comm, M.I.S.
CEGEP - John Abbott College 1989 — 1991
DEC, Commerce
Macdonald High School
The Buckhead Coalition August 2011 - Present
SITA November 2010 - January 2011
Egon Zehnder International February 2001 - June 2010
Egon Zehnder International June 2000 - February 2001
C.D.C. January 1998 - June 2000
Peachtree Corners Library & Business Information Center August 1994 - January 1998
WSB-TV ~ ABC Affiliate April 1994 - January 1998
University of Windsor, Faculty of Engineering December 1989 - September 1990
Skills
Management Consulting, Executive Search, Research, Databases, Business Strategy, Analysis, Strategy
Education
Clark Atlanta University 1992 — 1994
Master's in Library Science & Technology
University of Windsor 1984 — 1986
Honours B.A.
Lorretto College Convent School 1974 — 1979
Grade 13 High Scool Graduation Diploma
AT&T August 2000 - Present
AT&T August 2000 - Present
BellSouth Business August 2000 - August 2008
SITA February 1990 - August 2000
Skills
MPLS, Wireless, Routers, DSL, Frame Relay, IP, Troubleshooting, Network Engineering, T1, ATM networks, Switches, Network Design, Computer Network..., VoIP, Telecommunications, Ethernet, LAN-WAN, Broadband, BGP, OSPF, TCP/IP, Networking, Wireless Networking, Managed Services, Routing, Telephony, WAN, Cisco Technologies, SIP, Juniper, Unified Communications, VPN, DWDM, Data Center, Technical Support, SDH, MPLS VPN, Firewalls, Cisco IOS, Optical Fiber, LTE, QoS, Call Centers, Network Security, IPTV, Metro Ethernet, Network Architecture, Disaster Recovery, Avaya, Fiber Optics
Education
United States Marine Corps, Communications Electronics, 29 Palms CA 1981 — 1989
Communications Electronics, USMC, Basic Electronics, Telephone installation and repair, Technical Circuits Control
Coastal Carolina Community College 1985 — 1988
none, general
National CineMedia (NCM) January 2002 - February 2012
United Artists Theatres June 1999 - January 2002
Cherokee Consulting May 1997 - June 1999
InterSystems October 1994 - May 1997
SITA July 1992 - August 1994
Memorex Telex July 1990 - May 1992
DBMS Inc. November 1988 - July 1990
Skills
T-SQL, Data Modeling, SQL Server, Relational Databases, Microsoft Office, SQL Tuning, SSMS, SSIS, SSRS, SSAS, SQL Clustering, Mirroring, SQL database design, Replication, BIDS, Stored Procedures, SQL Views, SQL Triggers, Oracle Financials, XML, Visual Basic, Microsoft CRM, HTML, PL/SQL, ANSI SQL, Perl, Powershell, FTP, MS TFS, Source Safe, Data Domain, X12 EDI, Visual Studio, Assembly, Erwin, Epicor, Novell Netware, Paceline, Maestro, Spot Light, C++, EXCpert, Unix, Netware SQL, Symantec, IDMS, SQL, Microsoft SQL Server, SQL Server Management..., Analysis Services
Education
Central Michigan University 1982 — 1988
Major:Computer Science, Minor:Math
Grand Ledge High School 1978 — 1980
Diploma, Math & Computers
TransLink April 2010 - Present
Inventure Solutions October 2009 - June 2010
SITA August 2006 - December 2008
SITA 2006 - 2008
Skills
PL/SQL, SQL, Database Design, Database Administration, Data Modeling, Oracle, Business Analysis, SDLC, Requirements Analysis, Scrum, Microsoft SQL Server, Data Warehousing, Databases, Unix, ETL, Integration, Agile Methodologies, Requirements Gathering
Education
Simon Fraser University 2000 — 2001
OTP, OTP
City University
Dalhousie University
B.Sc, Computer Science
Ecom Access July 2010 - Present
CGI February 2007 - February 2009
Computer Horizons Corporation December 2005 - October 2006
SITA September 2002 - December 2005
P\S\L Consulting Group Inc September 1997 - September 2002
Skills
Web Development, JavaScript, HTML, Web Applications, MS SQL, VB Script, PHP, Microsoft SQL Server, Lotus Domino, Software Development, LotusScript, Databases, AJAX, ASP, Java, Programming, VBScript
Education
Herzing Institute 1994 — 1996
D.E.C, Computer Science
Dawson College 1988 — 1993
D.E.C., Social Science
GE Power & Water August 2014 - Present
GE Power & Water July 2010 - Present
GE Power & Water February 2005 - June 2010
GE Power & Water February 2003 - February 2005
GE Power & Water January 2002 - February 2003
GE Power & Water November 1997 - January 2002
SITA June 1996 - November 1997
Skills
Financial Analysis, Financial Reporting, Managerial Finance, Strategic Financial..., Business Analysis, ERP, Oracle ERP..., Process Improvement, ERP Implementation..., Financial Operations, Accounting, Budgets, Six Sigma, Finance
Education
California State University-Northridge 1990 — 1993
Master of Science (MS), Accounting and Business/Management
Commission de la construction du Québec (CCQ) May 2015 - Present
Services Conseils HM April 2012 - Present
Caisse de dépôt et placement du Québec November 2014 - April 2015
Novexco March 2014 - October 2014
Desjardins March 2013 - March 2014
SITA May 2012 - March 2013
Averna June 2011 - May 2012
Alstom Transport December 2008 - June 2011
National Bank of Canada April 2007 - December 2008
Acquisio 2006 - 2007
Skills
UML, Agile Methodologies, SOA, Architecture, .NET, C#, Software Engineering, Software Design, SQL, Microsoft SQL Server, SSRS, SSAS 2008, XML, REST, ASP.NET MVC, ASP.NET, WPF Development, WCF, MySQL, C++, JavaScript, Architectural Design, Conception de logiciels, Scrum, Méthodes agiles
Education
Concordia University 2012 — 2015
Master's degree
Université de Montréal - Ecole polytechnique de Montréal 2002 — 2006
Bachelor of Applied Science (B.A.Sc.)
Frere Andre
TransForce Inc. July 2013 - Present
KPMG September 2006 - July 2013
SITA 2001 - 2006
Education
Concordia University 2007 — 2008
Graduate Diploma, Chartered Accountancy
Concordia University 2003 — 2007
BComm, Accountancy
SITA September 2007 - Present
Ultra Electronics, Inc March 2004 - September 2007
Videcom Ltd 1998 - 2004
DGA International 1990 - 1991
Miltop Corporation 1987 - 1990
American Airlines 1982 - 1987
American Airlines 1976 - 1982
American Airlines 1969 - 1976
American Airlines 1966 - 1969
Education
City University of New York City College 1960 — 1964
BSME, Engineering
IMS Health November 2013 - Present
Odan Laboratories Ltd. March 2012 - October 2013
McGill University June 2011 - March 2012
McGill University April 2010 - June 2011
SITA August 2004 - October 2006
SITA September 2000 - June 2004
Cimmetry Systems June 2000 - August 2000
Merck April 1999 - December 1999
Pratt & Whitney Canada September 1989 - December 1989
Skills
Project Management, Analysis, Training, Telecommunications, Software Documentation, Customer Service, Business Analysis, Process Improvement, Troubleshooting, Customer Satisfaction, CRM, Vendor Management
Education
Concordia University 1996 — 2000
B. Comm, Management Information Systems
Marianopolis College 1994 — 1996
DEC, Commerce
Sacred Heart School of Montreal 1989 — 1994
DES
Insight January 2015 - Present
Resolute Forest Products August 2014 - November 2014
Newalta June 2014 - August 2014
Pratt & Whitney Canada November 2013 - April 2014
Alexion Pharmaceuticals November 2012 - November 2013
SITA May 2005 - April 2012
Sub Contractor January 2004 - February 2005
Ceridian Canada April 2001 - October 2003
CGI January 1998 - February 2001
Skills
ITIL, System Administration, Active Directory, Windows Server, VMware, Change Management, IT Service Management, Windows, IT Operations, Troubleshooting, Team Leadership, Process Improvement, Servers, Technical Support, Technical Analysis, Service Delivery, Networking, Microsoft Exchange, Information Technology, IT Management, Management, Data Center, Lotus Notes, Disaster Recovery, Help Desk Support
Education
CEGEP - John Abbott College
Criminal Justice/Police Science
CEGEP John Abbott College Montreal
Incomplete, Police Technologies
SITA May 1990 - September 2002
Education
Georgia State University 1982 — 1984
BBA, Information Systems
Dekalb Community College 1980 — 1982
AA
TD Wealth Management March 2015 - Present
Hewlett-Packard April 2013 - February 2015
CIBC May 2011 - January 2013
Rexall (Katz Group) November 2010 - February 2011
SITA January 2007 - April 2010
Savaria Concord Lifts 2004 - 2007
As Independent Contractor 2003 - 2004
As Independent Contractor 2002 - 2002
NewSun Technologies Ltd. 2000 - 2001
Cancable, Inc. 2000 - 2000
Skills
FrameMaker, Software Documentation, Adobe Acrobat, ITIL, Corporate Communications, Process Improvement, Technical Writing, Web Content, Visio, Microsoft Office, Project Planning, Program Management, Business Analysis, HTML, Lotus Notes, Project Management, Requirements Analysis, Document Management, Technical Documentation, Analysis, Editing, Testing, Manuals, Training
Education
McMaster University 2009 — 2010
Management Studies
Humber College 2007 — 2008
Technical Writing Certificate
Sheridan College 1998 — 1999
International Business
Carleton University 1994 — 1998
BA, Classics
TELUS Enterprise Solutions November 2011 - Present
SITA March 2010 - November 2011
VANOC October 2009 - March 2010
Maximizer Software, Inc. July 2009 - October 2009
HSBC November 2004 - November 2007
Skills
Cisco Technologies, Windows Server, Integration, Servers, Troubleshooting, Agile Methodologies, VMware, Requirements Analysis, SQL, System Administration, Network Administration, Technical Support, DNS, TCP/IP, Security, Hardware
Education
British Columbia Institute of Technology 2008 — 2009
Certificate, Network Administration and Security Professional
The University of British Columbia / UBC 1997 — 2002
Science, Statistics
HP November 2005 - April 2010
Cingular Wireless 2004 - 2005
NEC America 1998 - 2003
U.S.A.F 1985 - 2002
SITA 1996 - 1998
American Airlines 1990 - 1996
Education
Southern Methodist University 1996 — 1999
M.S, Telecommunication
Community College of the US Air Force
Associate of Applied Science, Electronic Systems Technology
Community College of the US Air Force
Associate of Applied Science, Construction Technology
LeTourneau University
B.S., Business Management
University of Maryland University College
Associate of Arts, General Education
SITA March 2010 - Present
H.J. O'Connell May 2009 - March 2010
Skills
Java, HTML, SQL, Weblogic, Perl, Bash, Linux, Microsoft Servers, Apache, Tomcat, Unix Shell Scripting, MySQL, VMware, Quantitative Finance, Options Pricing, Equity Trading, Trading Systems, Microsoft SQL Server, ITIL
Education
Concordia University
Economics
CEGEP - John Abbott College
Computer Science
Conservative Party of Canada, Richmond Hill, ON 2009 - Present
Ortech September 1996 - February 1999
SITA October 1992 - April 1995
Education
York University 2001 — 2002
Certificate in Dispute Resolution, Alternative Dispute Resolution
McGill University 2000 — 2001
Advanced Management Program, Business Administration
University of Virginia - Darden Graduate School of Business Administration 1994 — 1995
Managing Critical Resources, Business Administration
Columbia Business School 1991 — 1992
BBA, Business Administration (Marketing)
R.C.A.F. Radar & Communications School 1961 — 1963
C&W Radar Technician, Radar and Computer Electronics
SITA August 2010 - Present
SITA 2001 - 2010
Skills
ITIL, Service Delivery, Business Analysis, Project Management, Team Leadership, Change Management, Root Cause Analysis, Six Sigma, IT Service Management, Technical Writing, Journalism, Communication Skills, Service Management, Sla, Active Directory, Service Desk, Integration, IT Operations, Data Center, Management, Process Improvement, IT Management, Technical Support, Incident Management, Vendor Management, Outsourcing, Project Delivery, IT Strategy
Education
Concordia University 1998 — 2001
Journalism
Accenture September 2015 - Present
Agilex Technologies August 2015 - August 2015
SITA July 2011 - July 2015
The Albany Academies September 2008 - June 2011
Langistic Networks September 2006 - August 2008
Skills
Network Administration, Active Directory, Windows Server, DNS, DHCP, Servers, System Administration, Group Policy, Windows, Windows Server 2003, Cisco, Windows Server 2008, XP, Switches, Operating Systems, Desktop Support, Symantec Endpoint...
Education
Briarcliffe College 2004 — 2008
Bachelor of Technology (BTech), Computer Systems Networking and Telecommunications
Qatar Airways October 2013 - Present
Air Canada February 2013 - July 2013
Children Now January 2013 - June 2013
Freelance Technical trainer February 2013 - March 2013
SITA January 2012 - January 2013
Certified Languages International October 2012 - 2013
Freelance 2011 - 2013
Territory Productions March 2010 - 2012
YMCAs of Quebec April 2010 - September 2011
Promoter and Community event November 2009 - 2011
Skills
very well spoken, Creative Problem Solving, active listening, Public Relations, Event Planning, Social Media, Research, Event Management, Editing, Customer Service, Microsoft Office, Non-profits, Fundraising, Volunteer Management, Public Speaking, Team-oriented, Marketing Communications, Project Coordination, Professional Services, Innovation, Marketing Strategy, Market Planning, Project Management, Marketing, Media Relations, French, Training, Management, Internal Communications, Problem Solving
Education
IATA
Advanced Airline Marketing
IATA
Airline Marketing
McGill University 2011 — 2013
Graduate Diploma, Public Relations Management
Concordia University 2006 — 2009
Bachelor of Arts, Political Science 2009
Vanier College 2004 — 2006
Diploma of Collegial Studies, Social Science 2006; International Studies
SITA January 2013 - Present
SITA June 2003 - Present
IBM Canada Ltd. 2002 - 2003
Skills
Windows Server, ITIL, Technical Support, Troubleshooting, Cisco Technologies, VMware, CCNA, Active Directory, Switches, VPN, IT Operations, DNS, Computer Hardware, IT Service Management, Service Delivery, TCP/IP, Network Administration, XP, Data Center, Incident Management, Disaster Recovery, Windows XP, Servers
Education
DeVry Institute of Technology
Bachelor of Science (BSc), Electronics Engineering Technology
DeVry Institute of Technology 1999 — 2001
SITA January 2001 - February 2011
Baxley Consulting April 1998 - December 2000
Wappoo Creek Computing March 1997 - March 1998
Midway Airlines November 1995 - February 1997
Baxley Consulting October 1990 - October 1995
US Airways May 1989 - October 1990
Piedmont Airlines April 1983 - April 1989
Skills
ITIL, PMP, Analysis, Airlines, Ticketing, Customer Service, Access, Team Management, Requirements Analysis, Team Leadership, Vendor Management
Education
Charleston Southern University
Bachelor of Science, Business Administration; Computer Information Systems
IBM Canada (On Contract) March 2014 - Present
Adesa Montreal September 2005 - October 2013
SITA September 1988 - February 2002
Skills
Cisco Technologies, Network Administration, System Administration, Technical Support, Networking, Project Management, Wireless Networking, CCNA, Wireless, Cisco Wireless, Troubleshooting, Customer Service, Windows, Windows 7 Migration
Education
Dawson College 1969 — 1972
DEC, Electo-Technology
SITA July 2014 - Present
CA Technologies February 1998 - April 2014
Advanced Interactive Technologies, New York, NY January 1997 - January 1998
Skills
Manual Testing, Test Planning, Test Automation, Test Cases, Software Quality..., Testing, Microsoft SQL Server, QTP, Quality Center, Regression Testing, Web Services, Agile Methodologies, XML, Quality Assurance, Java, SQL, Enterprise Software, Requirements Analysis, System Testing, Software Development, Software Engineering, Cloud Computing, Linux, SDLC, Scrum, Test Management, SoapUI, Perl, Unix, JIRA
Education
City University of New York City College 1995 — 1997
Master's Degree, Computer Science
Tianjin University
Master's Degree, Civil Engineering
Tongji University
Bachelor's Degree, Enigneering
American Mortgage Consultants June 2012 - Present
Sage September 2007 - December 2011
RR Donnelley 2006 - 2007
MDMC 2004 - 2007
Clayton Group, LLC 2003 - 2005
RPI 2003 - 2004
RPI 2000 - 2003
NCS Pearson March 2002 - October 2002
SITA 1998 - 1999
Skills
Recruiting, Customer Service, Screening, Interviews, Human Resources, Technical Recruiting, Talent Acquisition, Organizational..., Mortgage Underwriting, Personnel Management, Onboarding, Training, Employee Relations, Executive Search, Microsoft Office, Performance Management, Leadership Development
Education
Colorado Technical University 2010 — 2012
Bachelor's degree, Human Resources Management/Personnel Administration, General
Capstone Mortgage School/ Atlanta GA 2005 — 2005
FHA DE Underwriting
Central Missouri State University
Bachelor's degree, Computer and Information Sciences and Support Services
Georgia Military College - Moody Air Force Base, GA
Associates Degree, Liberal Arts and Sciences, General Studies and Humanities