TELUS Communications
Industry: Telecommunications company
DescriptionTelus Corporation is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. Customer service: 00 1 416-940-5995 Headquarters: Vancouver, Canada Revenue: 12.5 billion CAD (2016) Subsidiaries: Koodo Mobile, Telus Mobility, Telus TV,
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TELUS Communications Employees
TELUS Communications April 2012 - Present
Starbucks April 2009 - September 2012
Canada Revenue Agency January 2008 - September 2008
Skills
Salesforce.com, Sales Management, Project Management, Management, Microsoft Office, Presentations, B2B, B2C, Call Center Development, Business Analysis, Customer Service, Sales, Wireless, Customer Satisfaction, Customer Experience, Team Leadership, Telecommunications
Education
Simon Fraser University 2004 — 2012
Bachelor of Arts (B.A.), Criminology
Capilano University 2002 — 2004
Best Service Pros October 2013 - Present
Best Service Pros October 2012 - October 2013
BCIT September 2009 - June 2012
TELUS Communications April 2006 - August 2009
Canadian Superstore September 2001 - December 2005
Regions Group Offices October 1998 - June 2001
Canada Way Care Center April 1997 - December 2000
Skills
Accounting, Accounts Receivable, Time Management, QuickBooks, Teamwork, Microsoft Excel, Account Reconciliation, Accounts Payable, Data Entry, Bookkeeping, General Ledger, Customer Service, Microsoft Word, Microsoft Office, Access, Budgets, PowerPoint, Accpac, Team Leadership, Organization, Financial Accounting, Financial Reporting, Financial Analysis, Sage
Education
CGA 2013 — 2015
British Columbia Institute of Technology 2011 — 2012
Bachelor of Technology in Accounting, Financial Management- Accounting
British Columbia Institute of Technology 2009 — 2011
Diploma of Financial Management, Accounting
Gibson Energy June 2014 - November 2014
Cenovus Energy December 2010 - December 2012
Aeroflex Fitness July 2010 - August 2010
TELUS September 2008 - December 2009
TELUS Communications September 2008 - December 2008
Canadian Pacific Railway April 2006 - August 2008
Canadian Pacific Railway September 2004 - March 2006
Canadian Pacific Railway March 2001 - August 2004
Canadian Pacific Railway 1996 - 1998
Canadian Pacific Railway 1990 - 1991
Skills
Change Management, Strategic Planning, Business Transformation, Operations Management, Project Management, Organizational Design, Negotiation, Process Engineering, Personnel Management, High Performance Teams, Process Improvement, Program Management, Business Process..., Performance Management, Project Planning, Service Assurance, Employee Engagement, Business Analysis, Leadership, Management Consulting, Strategy, Telecommunications, Human Resources, Team Leadership, Analysis, Business Process, Organizational..., Business Planning, Business Strategy, Coaching, Team Management, Integration, Logistics, Consulting, PMP, Talent Management, Vendor Management, Management, Procurement
Education
Queen's University 1995 — 1997
MBA, Business
Concordia University 1986 — 1990
BCOMM, Industrial Relations
Concordia University 1983 — 1986
BA, Economics
Mount Royal University
Supply Chain Management Extension Certificate, Supply chain
Mount Royal University
Lean Management
Disaster Recovery Institute Canada
Business Continuity Planning - Accelerated
TELUS March 2014 - Present
TELUS April 2012 - March 2014
TELUS Communications September 2010 - May 2012
TELUS May 2009 - September 2010
TELUS 2007 - 2009
TELUS 2003 - 2006
TELUS 2002 - 2003
Skills
Skilled communicator, Inspired leader, Strategic thinker, Wireless, Strategic Thinking, Telecommunications, Cross-functional Team..., Product Management
Education
Dalhousie University 1998 — 2001
Bachelor of Electrical Engineering
Mount Allison University 1993 — 1998
Bachelor of Commerce
RHS
Copper Cane Wines & Provisions February 2015 - Present
Churchill Cellars Ltd September 2012 - February 2015
Authentic Wine and Spirit Merchants July 2011 - September 2012
Rogers Communications Inc. October 2008 - November 2011
Charton Hobbs August 2006 - October 2008
Rogers Communications Inc. July 2005 - August 2006
TELUS Communications November 2003 - July 2005
Skills
Wine, Sales Management, Sales, Pricing, Product Development, Account Management, Wine Tasting, Beer, Retail, Sales Operations, Customer Service, Marketing Strategy, Wineries, Marketing, New Business Development, Business Development, Management
Education
Cornell University - Johnson Graduate School of Management 2009 — 2010
Business Leadership Skills Certificate, Leadership and Management
Cornell University 2008 — 2009
Executive Leadership Certificate, Leadership and Management
York University - Schulich School of Business 2008 — 2008
Local Area Marketing Concepts Certificate, Marketing
Jack Daniel's Distillery 2006 — 2006
Apprentice Tour Guide, Consumer Packaged Goods-Alcohol
Brock University 1998 — 2003
H.BPHED, Kinesiology
St. Basil's
TELUS Communications November 2014 - Present
TELUS January 2014 - Present
TELUS July 2012 - December 2013
Copper Brand Experiences November 2011 - June 2012
TELUS November 2009 - September 2011
TELUS September 2008 - November 2009
Skills
Direct Marketing, Marketing Communications, Marketing Strategy, Integrated Marketing, Digital Strategy, Product Marketing, Brand Management, Customer Experience, Internal Communications, Social Media Marketing, Media Planning, Digital Marketing, Marketing Management, Brand Development, Mobile Marketing, Corporate Communications, Relationship Marketing
Education
Institute of Communications Agencies (ICA) 2010 — 2011
Communications and Advertising Accredited Professional (CAAP), strategic communications, Integrated brand communications planning
McGill University 2004 — 2008
Bachelor of Commerce, Marketing and Finance
Copenhagen Business School 2007 — 2007
Study Abroad Program, Economica, Entrepreneurship
TELUS Communications May 2015 - Present
HealthSpot January 2015 - May 2015
Grange Insurance September 2014 - January 2015
Element Financial Corporation April 2014 - July 2014
Ohio Department of Transportation December 2013 - April 2014
HealthSpot July 2013 - December 2013
Huntington National Bank August 2012 - July 2013
Chubb Insurance Company of Canada 2011 - 2012
DealerTrack Canada November 2010 - May 2011
Chapters (Indigo), July 2010 - October 2010
Skills
Test Cases, Test Planning, Software Quality..., Quality Center, Regression Testing, User Acceptance Testing, Quality Assurance, SDLC, Manual Testing, System Testing, Testing, Performance Testing, Waterfall, Business Requirements, SharePoint, Integration Testing, JIRA, SQL, Software Documentation, Integration, Test Strategy, Web Applications, XML, Bug Tracking, Functional Testing, Black Box Testing, Defect Tracking, Test Management, Agile Testing, Test Execution, Agile Methodologies, TFS, System Integration..., Requirements Gathering, HP Quality Center
Education
DeVry University-Illinois
Bachelor of Science
Dominion Lending Centres February 2008 - Present
TELUS Communications October 2000 - March 2007
Skills
Mortgage Lending, Credit, Refinance, Debt Consolidation, Residential Mortgages, Real Estate, First Time Home Buyers, Investment Properties, Loans, Risk Management, Strategic Financial..., Credit Analysis, Referrals, Investors, Real Estate Financing, Home Equity Lines of..., Mortgage Marketing, Underwriting, Reverse Mortgages, Second Mortgages, Mortgage Banking, Construction Loans, Rates, Sellers, Mortgage Underwriting
Education
The University of British Columbia 2007 — 2008
Mortgage Broker Course, Finance
Douglas College 1991 — 1993
Diploma, Computer Information Systems
TELUS Communications October 2010 - Present
TELUS Communications March 2008 - October 2010
WebSharp Concept January 2006 - March 2010
TELUS Communications June 2006 - March 2008
TELUS Communications October 2000 - June 2006
Skills
Telecommunications, Wireless, Product Management, Strategy, Process Improvement, Coaching, Business Case, Product Marketing, Cross-functional Team..., Telephony, Management, Call Center, Strategic Partnerships, Team Leadership, Customer Experience, Training, Business Analysis, Call Centers, Marketing, Sales
Education
Concordia University College of Alberta 1994 — 1998
Bachelor Degree, Environmental Studies
Pembina Pipeline Corporation April 2014 - Present
Pembina Pipeline Corporation July 2012 - April 2014
Precision Drilling February 2010 - July 2012
Suncor Energy 2010 - 2010
Bell Canada 2006 - 2009
Bell Canada 2005 - 2006
TELUS Communications 2003 - 2004
TELUS Communications 2002 - 2003
Office Depot 2001 - 2003
TELUS Communications 2001 - 2002
Skills
XP, Technical Support, Troubleshooting, System Deployment, ITIL, Networking, Software Documentation, SQL, Telecommunications, Active Directory, Windows XP, Windows 7, Windows, Computer Hardware, Help Desk Support, Call Centers
Education
DeVry Institute of Technology 1998 — 2001
Bachelor of Science, Computer Information Systems
Guaranteed SEO April 2015 - Present
MarketAim March 2009 - April 2015
TELUS Communications August 2007 - May 2010
Canadian Forces June 2001 - January 2008
Bell Mobility November 2003 - August 2005
Skills
SEM, SEO, Internet Marketing, Webmaster Services, Google Adwords, Google Analytics, Google Webmaster Tools, Translation, Diplomacy, Conversion Optimization, Analytics, Online Marketing, Landing Page..., Sales, Web Marketing, Lead Generation
Education
Concordia University 2004 — 2007
Bachelor's degree, Mechanical Engineering
Sinclair Secondary School
Collège Marie de France
TELUS June 2014 - Present
TELUS Communications February 2007 - Present
TELUS Communications May 2003 - February 2007
Bell Mobility 1996 - 2000
Ministry of Consumer and Commercial Relations 1994 - 1996
MNR 1992 - 1994
Skills
Agile Methodologies, PMP, Project Management, SDLC, PMO, ITIL v3 Foundations..., Requirements Analysis, Requirements Gathering, Business Requirements, Business Analysis, Telecommunications, Project Portfolio..., Visio, Data Warehousing, MS Project, Solution Architecture, Cross-functional Team..., Vendor Management, Data Modeling, Application Architecture, IT Strategy, IT Management
Education
Seneca College of Applied Arts and Technology 2006 — 2007
Diploma, Computer Systems Technology
Centennial College 1989 — 1991
Diploma, Computer
Startup funded by TELUS April 2015 - Present
TELUS Communications March 2011 - Present
IIBA Vancouver Chapter December 2011 - November 2012
TELUS Communications 2006 - April 2011
Merck May 1997 - June 2005
SITI April 1996 - May 1997
Skills
User Acceptance Testing, SDLC, Requirements Analysis, Requirements Gathering, Business Analysis, Software Project..., Agile Methodologies, Business Requirements, Quality Assurance, Systems Analysis, Visio, Test Planning, Gap Analysis, Data Modeling, Test Strategy, Scrum, Analysis, Integration, Business Process, SQL, Quality Center, Process Improvement, Software Quality..., SharePoint, Test Management, Market Research, SAS Forecasting, Data Mining, Data Warehousing, Database Queries, Test Cases, System Testing, Regression Testing, PMP, Agile Project Management, Leadership, Waterfall, Strategy, Release Management, PMO, Software Development, Business Process Design, Vendor Management, Testing, Project Delivery, Solution Architecture
Education
Akendi 2015 — 2015
User Experience Design
ESI International - George Washington University 2012 — 2012
Strategic Enterprise Analysis, 100
Sauder School of Business 2011 — 2011
Executive Education, 100
De La Salle University 1992 — 1996
BSBA, Computer Applications
TELUS Business Solutions September 2015 - Present
TELUS April 2014 - September 2015
TELUS Communications August 2010 - April 2014
TELUS May 2008 - August 2010
Play It Again Sports August 2005 - May 2008
Skills
Microsoft Word, PowerPoint, Microsoft Office, French, Microsoft Excel, Customer Service, English, Outlook, Windows, Analysis, Negotiation, Sales, Team Leadership, Customer Retention
Education
Concordia University 2006 — 2010
B. Comm, Finance
John Abbott College 2004 — 2006
D.E.C, Social Sciences-Commerce
Opta Minerals Inc. February 2012 - November 2014
Manulife Financial June 2011 - January 2012
Morneau Shepell June 2010 - April 2011
Bitumar April 2007 - January 2010
La Capital Real Estate March 2006 - April 2007
Maple Leaf Foods Inc June 2005 - March 2006
TELUS Communications January 2004 - February 2005
Skills
Troubleshooting, Active Directory, Blackberry Enterprise..., Servers, VPN, VMware ESX, Microsoft Exchange, TCP/IP, DNS, Customer Service, DHCP, Citrix, Routers, Hardware, IIS, Technical Support, Networking, Hyper-V, Windows Server, Disaster Recovery, Security, Help Desk Support, Operating Systems, Backup Exec
Education
Delta College 2000 — 2002
AEC
Delta College Montreal 2000 — 2001
A.E.C
Savant Advisory Inc. March 2008 - Present
WynnCastle Homes Inc. March 2007 - Present
Esquire Construction Inc. April 2004 - October 2011
KPMG Canada October 2008 - August 2009
TELUS Security Solutions 2006 - 2008
TELUS Communications 2004 - 2006
TELUS Communications 2000 - 2004
TELUS Communications 1996 - 2000
City of Edmonton 1993 - 1996
Skills
Security, CISSP, Compliance, IT Governance, Risk Management, Network Security, COBIT, PCI DSS, IT Strategy, Information Security..., Strategic Planning, Management Consulting, Firewalls, Risk Assessment, Information Security..., Governance, Leadership, Thought Leadership, IT Management, Business Continuity, Security Awareness, Strategy, Vulnerability Assessment, Computer Security, Information Security, Penetration Testing, Security Audits, Computer Forensics, Security Management, IT Audit, Cross-functional Team..., Program Management, Management, Network Architecture, Information Technology, Start-ups, Change Management, Security Architecture..., Networking, Intrusion Detection, Vulnerability Management, Disaster Recovery, Enterprise Architecture, Cloud Computing, Professional Services, Data Center, ISO 27001, Team Leadership, Project Management, Integration
Education
Royal Roads University 2011 — 2013
Masters, Leadership
Northern Alberta Institute of Technology 1989 — 1990
Computing Systems Technology
University of Alberta 1986 — 1988
Science, Pre-Med
Concordia University College of Alberta 1985 — 1986
Science, Pre-Med
CGI December 2014 - Present
Pratt & Whitney Canada January 2014 - July 2014
United Nations May 2013 - August 2013
McGill University MBA Student Association January 2013 - June 2013
TELUS Communications 2007 - 2012
Skills
Strategy, Business Analysis, Marketing, Process Improvement, Management Consulting, Business Strategy, Project Management, Telecommunications, Cross-functional Team..., Customer Experience, Team Leadership, Coaching, Project Planning, Leadership, Vendor Management, Business Process..., Change Management, Product Management, Business Planning, Six Sigma, SAP, Offshore Project..., Virtual Teams, Public Speaking
Education
SDA Bocconi 2013 — 2014
Master of Business Administration (MBA), Strategy
McGill University 2012 — 2014
Master of Business Administration (MBA), Global Strategy & Leadership
Concordia University 2002 — 2006
Bachelor of Commerce (B.Com.), Management Information Systems, Marketing
Vienna University of Economics and Business Administration 2004 — 2005
International College
High School Diploma
TELUS October 2011 - Present
TELUS Communications March 2010 - October 2011
TELUS Communications March 2008 - February 2010
accenture May 2006 - February 2008
SIAC September 2005 - April 2006
Atinav Inc March 2001 - September 2005
Avenir Inc September 1998 - February 2001
Skills
Integration, Web Applications, Solution Architecture, Java Enterprise Edition, SOA, Technical Leadership, Weblogic, Project Management, Enterprise Architecture, Agile Methodologies, Software Project..., Oracle, UML, Software Development, SDLC, Java, Web Services, Architectures, Requirements Analysis, Business Analysis, Microsoft SQL Server, Scrum, Data Warehousing, Spring, Unix, Architecture, WebLogic, Spring Framework, Telecommunications
Education
Cochin University of Science and Technology 1994 — 1998
Bachelor of Technology, Computer Engineering
Farook College 1992 — 1994
Coalition for a Safer 63 & 881 June 2013 - Present
Alberta Motor Association July 2009 - June 2013
Alberta Pensions Administration February 2008 - December 2008
Northwestel Communications May 2005 - September 2007
TELUS Communications May 1997 - May 2005
Skills
Process Improvement, Employee Engagement, Performance Management, Call Center, Coaching, Employee Relations, Leadership, Management, Call Centers, Project Management, Recruiting, Program Management, Analysis, Training, Strategy, Change Management
Education
Royal Roads University 2009 — 2009
Strategic HR Management, Human Resources
Carleton University 1989 — 1993
Psychology
TELUS Communications January 2012 - August 2015
Rogers Communications July 2008 - June 2012
Sitel December 2007 - July 2008
Skills
Telecommunications, Wireless, SDLC, Mobile Devices, Project Management, Vendor Management
Education
DeVry Institute of Technology 2004 — 2009
BSc, Technical Management
Atlanta Metropolitan College 2000 — 2002
Associate Degree, Computer Science
Rogers Communications October 2012 - Present
Bell Mobility Inc. October 2010 - October 2012
Bell Mobility Inc. October 2010 - March 2011
PhotoGIFTCARD May 2007 - October 2010
Rogers Communications Inc. April 2004 - May 2007
TELUS Communications May 1994 - September 2002
Skills
E-commerce, Business Development, Negotiation, Sales, Telecommunications, Mergers & Acquisitions, Solution Selling, Direct Sales, Product Management, Account Management, Team Leadership, B2B, Strategic Partnerships, Sales Management, Sales Process, New Business Development, Product Marketing, Business Strategy, Cross-functional Team..., Marketing Strategy, Salesforce.com, Team Building, Strategic Planning, Mobile Devices, Mergers, Recruiting, Wireless, Management
Education
Capilano University 1983 — 1986
Shawnigan Lake School 1977 — 1982
Graduated
Sierra Wireless June 2014 - Present
In Motion Technology August 2006 - May 2014
Nortel Networks 2000 - 2002
Rational Software 1998 - 2000
Nokia 1995 - 1998
Nortel Networks 1993 - 1995
TELUS Communications 1990 - 1993
Nortel 1988 - 1990
Nortel 1984 - 1988
Skills
Marketing Strategy, Start-ups, Wireless, Telecommunications, VoIP, B2B, Mobile Devices, Marketing Communications, Contract Negotiations, Proposal Writing, Customer Satisfaction, Public Relations, People Management, Channel Management, Sales Support, Strategy Development, Competitive Analysis, Mobile, Product Launch, Contract Negotiation, Management, Sales Operations, Channel Partners, Strategy, Product Marketing, Marketing, CRM, Salesforce.com, Marketing Management, Go-to-market Strategy, Sales Process, Lead Generation, Team Management, Market Research, Demand Generation, Direct Sales, Strategic Partnerships, Sales, Business Development, Mobile Technology, Solution Selling, Cross-functional Team...
Education
University of Ottawa 1992 — 1998
MBA, Marketing
Carleton University 1977 — 1981
BA, Economics, Political Science
TELUS Communications January 2014 - Present
Iris Solutions Inc October 2013 - January 2014
BMO Financial Group May 2011 - June 2013
The Dominion of Canada General Insurance Company October 2009 - May 2011
CIT December 2008 - February 2010
Greater Toronto Airports Authority April 2008 - December 2008
Swiss Reinsurance Company 2001 - 2006
Swiss Re 2001 - 2006
The Canadian Depository for Securities Limited (CDS) 2000 - 2001
The Canadian Depository for Securities Limited (CDS) 2000 - 2001
Skills
SOA, Websphere, Java Enterprise Edition, Weblogic, SDLC, Java, Web Services, Oracle Application..., Oracle 9i, Sybase, Sybase IQ, Sybase SQL Anywhere, ETL, ESB, WebSphere ESB, Mule ESB, Google Webmaster Tools, Vaadin, GWT, WebSphere Portal, Fraud Detection, Information Security, WSS 2.0, Data Modeling, Security, Oracle, XML, Application Architecture, Database Design, Architecture, DB2, Integration, Software Development, Hibernate, .NET, Spring, JBoss Application Server, SOAP, Ant, Architectures, EJB, Tomcat, WebLogic, WebSphere
Education
Chernivci National 'Juriy Fedkovyc' University 1990 — 1991
Bachelor of Science (BS), Computer Software Engineering
Seneca College of Applied Arts and Technology
BCAA May 2013 - Present
Cornell Queen's Executive MBA Program February 2010 - Present
Charlford House November 2012 - June 2014
Forward Strategy Group January 2010 - February 2014
ICBC July 2011 - May 2013
ICBC February 2010 - June 2011
TELUS Communications September 2008 - January 2009
TELUS Communications April 2006 - September 2008
Simply Efficient October 2002 - December 2006
TELUS Communications July 2003 - April 2006
Skills
Change Management, Leadership Development, Strategic Planning, Global Business..., Program Management, New Ventures, Team Building, Mentoring, Team Leadership, Business Strategy, Management Consulting, Business Process..., Business Transformation, Executive Management, Coaching, Negotiation, Strategy, Financial Advisory, Cross-functional Team..., Performance Management, Business Analysis, Software Development, Project Management, Leadership, Telecommunications, Quality Assurance, Process Improvement, Training, Business Planning, Organizational..., Enterprise Software, Analysis, Mergers & Acquisitions, Recruiting, Business Process, Consulting, Vendor Management, PMO, IT Strategy, Governance, Business Intelligence, IT Service Management, Integration, Risk Management, Management, Start-ups, Project Planning, Sales
Education
Simon Fraser University
SFU
SFU
Society of Management Accountants of Canada 2009 — 2009
CMA
Cornell University - Johnson Graduate School of Management 2007 — 2009
Masters
Queen's University 2007 — 2009
Masters
China Europe International Business School (CEIBS) 2008 — 2008
Project Management Institute 2006 — 2007
Project Management Professional
The University of British Columbia 1996 — 2000
BSc in Computer Science with a minor in German Language and Literature
Canadian Board Diversity Council
TELUS October 2014 - Present
TELUS May 2012 - December 2014
TELUS September 2010 - October 2014
TELUS June 2011 - May 2012
TELUS Communications September 2010 - December 2011
TELUS Communications June 2007 - September 2010
TELUS Communications August 2003 - July 2007
TELUS June 2002 - August 2003
Skills
Leadership, Telecommunications, Customer Experience, Call Center, Program Management, Management, Revenue Assurance, Employee Recognition, Event Planning, Vendor Management, Project Management, Project Planning, Strategic Partnerships, Call Centers, Cross-functional Team...
Education
Concordia University 2006 — 2010
Bachelor of Commerce, Management
The University of British Columbia 2006 — 2006
Preparing and Implementing Strategic Business Plans
Northern Alberta Institute of Technology 2000 — 2002
Network Engineering Technology
TELUS Communications 1987 - Present
Skills
Intellectual Property, Corporate Law, Corporate Governance, Contract Negotiation, Telecommunications, Privacy Law, Legal Writing, Employment Law, Legal Research, Mergers & Acquisitions
Education
Capilano University 2002 — 2007
Paralegal Studies
Canadian Tire April 2014 - Present
Canadian Tire May 2010 - Present
Great Lakes Communications 2007 - 2010
TELUS 2004 - 2007
TELUS Communications 2004 - 2004
Fleishman-Hillard (GPC) 2002 - 2004
Office of the Premier of Ontario 2000 - 2003
Queen's Park 1997 - 2002
Government of Ontario 1997 - 2002
Government of Ontario 1997 - 2002
Skills
Strategic Communications, Media Relations, Internal Communications, Crisis Communications, Corporate Communications, Public Relations, Speech Writing, Communications Planning, Social Media, Reputation Management, Communication Training, Marketing Communications, Sponsorship, Strategy, Fundraising
Education
Royal Roads University
MBA, Public Relations and Communications
Carleton University 1995 — 1997
MA, Canadian Studies, Federal Public Policy
Carleton University 1994 — 1995
Ba, Canadian Studies, Federal Public Policy
Carleton University 1988 — 1993
Hons. BA, History
TELUS Communications June 2007 - Present
TELUS Communications August 2006 - May 2007
TELUS Communications May 2005 - July 2006
Marsh September 2004 - December 2004
Research In Motion January 2004 - April 2004
IBM May 2001 - August 2003
Skills
Architecture, Business Strategy, SDLC, Software Project..., Business Analysis, Requirements Analysis, Agile Methodologies, Cloud Computing, Requirements Gathering, Software Development, Project Management, SQL, Business Intelligence, BPO, Talent Management, Learning Management..., Performance Management, Succession Planning, ColdFusion, Java, HTML 5, PeopleSoft, HRIS, CSS3, Process Improvement, Product Management, Business Process..., Leadership, Change Management, Strategy, Cross-functional Team..., IT Strategy, Management, Architectures, Business Transformation, Enterprise Architecture
Education
Cornell University - S.C. Johnson Graduate School of Management 2011 — 2013
MBA, Executive MBA
Queen's University 2011 — 2013
MBA, Executive MBA
University of Waterloo 2000 — 2005
B.A.Sc., Computer Engineering
Craig Laine Realty Inc, Brokerage January 2013 - Present
XM Satellite radio November 2006 - October 2011
XM Satellite Radio Canada 2006 - September 2011
TELUS 2004 - 2006
TELUS Communications 2004 - 2006
3Com 1999 - 2001
AGFA 1996 - 1999
Toshiba of Canada 1991 - 1996
Hartco/Multimicro 1987 - 1991
Hartco 1987 - 1991
Skills
Account Management, Sales Management, New Business Development, Sales, Coaching, Leadership, Sales Process, Channel, Retail, Solution Selling, Sales Operations, Key Account Management, Marketing Strategy, Strategic Partnerships, Strategic Planning, B2B, Direct Sales, Product Management, Business Development, Product Marketing, Channel Partners, Job Coaching, Building Relationships, Consumer Electronics, Competitive Analysis, CRM, Marketing
Education
Concordia University 1983 — 1986
Bachelor of Commerce, Marketing Major
BITOQUE restaurant et salles d'événements March 2008 - Present
Proprietor of BITOQUE, restaurant Portugais et salles d'événements August 2007 - Present
The Sports Station / La Station des Sports January 2010 - November 2012
TELUS Communications January 2002 - October 2009
Le Festival des Rythmes du Monde 2003 - 2006
AT&T Canada February 1997 - December 2001
SECRETS DISCO CLUB 1985 - 1989
The Montreal International Reggae Festival July 1987 - July 1988
STELCO INC. October 1978 - March 1985
Skills
Business Planning, New Business Development, Online Marketing, Strategic Planning, Social Media, Social Media Marketing, Email Marketing, Marketing Communications, Advertising, Public Relations, Team Building, Event Planning, Brand Development, Press Releases, Coaching, Team Leadership, Start-ups, Product Marketing, Sales Management, Strategic Partnerships, Business Strategy, Public Speaking, Management, Business Development, Negotiation, Sales, Direct Sales, Online Advertising, CRM, Social Networking, B2B, Digital Marketing, Entrepreneurship, Selling, Product Development, Marketing, Contract Negotiation, Customer Service, Account Management, Marketing Strategy, Strategy, Product Management, Sales Process, Lead Generation, Leadership, Sales Operations, Salesforce.com
Education
McGill University 2002 — 2009
Cont. Ed, Business and Spanish
Concordia University 1982 — 1998
Various, Commerce and Administration Programme
D'Arcy McGee High School 1971 — 1977
High School, Academics
LPB&A November 2012 - Present
bigfoot consulting inc. 2004 - Present
Wideman Education Foundation 2010 - September 2014
TELUS May 2012 - October 2012
TELUS March 2011 - March 2012
TransLink June 2009 - March 2010
TELUS 2001 - 2008
TELUS, Burnaby, British 2000 - 2008
TELUS Communications 2000 - 2008
TELUS International 2001 - 2005
Skills
Project Management, PMP, Telecommunications, Technical Writing, Training, Business Analysis, Program Management, Business Process..., Integration, Team Leadership, Process Improvement, Software Project..., Visio, Vendor Management
Education
Capilano College 1993 — 1996
Post Baccalaureate
Simon Fraser University 1985 — 1987
BBA
Carson Graham Senior Secondary 1968 — 1970
Ceridian Canada June 2014 - Present
Aon Hewitt July 2010 - June 2014
CIBC February 2009 - July 2010
ManpowerGroup February 2008 - June 2008
TELUS Communications October 2002 - February 2008
Skills
Recruiting, Human Resources, Talent Acquisition, Employee Relations, Talent Management, HRIS, Employee Engagement, Onboarding, Performance Management, Technical Recruiting, Screening, HR Policies, New Hire Orientations, Employee Benefits, HR Consulting, Applicant Tracking..., Offer Creation
Education
Seneca College of Applied Arts and Technology 2002 — 2002
Human Resources Management
Centennial College 1998 — 2000
Social Service Work
Deluxe Digital Studios January 2012 - Present
Gameloft March 2011 - January 2012
Lasalle CollegeMontreal July 2010 - March 2011
LaSalle College January 2010 - May 2010
TELUS Communications May 2009 - December 2009
IC Axon January 2009 - June 2009
Skills
Editing, Translation, Proofreading, Video Games, Film, Subtitling, Technical Writing, Transcription
Education
Concordia University 2005 — 2009
B.A. Honours, English Literature, Professional Writing
RBC September 2013 - Present
Royal Bank of Canada December 2010 - September 2013
Glentel May 2009 - November 2010
Glentel 2003 - May 2009
TELUS Communications 2004 - 2004
Intertan 2001 - 2003
Skills
Sales Management, Sales Operations, Sales, Account Management, Retail, Direct Sales, New Business Development, Merchandising, Sales Process, Telecommunications, Team Leadership, Customer Service, Business Development, Solution Selling, Retail Sales, Negotiation, Forecasting, B2B, Team Building, Selling Skills, Business Planning, Call Centers, Sales Presentations, Selling, Teamwork, Customer Satisfaction, Customer Retention, Marketing, Customer Experience, Cold Calling, Marketing Strategy, CRM
Education
Concordia University 2005 — 2009
Commerce, International Business
Teccart Institute 2001 — 2004
DEC, IT Management
TELUS Communications January 2011 - Present
Black Box Network Services April 1998 - February 2010
Black Box Network Services September 1996 - April 1998
Black Box Network Services February 1995 - September 1996
Skills
Negotiation, Contract Negotiation, Vendor Management, Telecommunications, Competitive Analysis, Contract Management, Cross-functional Team..., Unified Communications
Education
University of Toronto 1988 — 1994
Master of Divinity, Theology
Brock University 1984 — 1988
Bachelor of Arts with Honors, Business Administration and Political Science
AVG Technologies April 2015 - Present
CNW Group January 2014 - April 2015
GLENTEL Wireless Solutions August 2013 - December 2013
TELUS September 2012 - June 2013
TELUS Communications June 2009 - August 2012
Telus Mobility April 2001 - June 2009
Relizon Canada December 1999 - March 2001
Canadian Forces March 1988 - February 2000
Scotiabank January 1999 - December 1999
Skills
Solution Selling, Selling, Sales Operations, Account Management, Sales, Direct Sales, Sales Management, New Business Development, Sales Process, Wireless, Management, Leadership, Salesforce.com, B2B, Business Development, Strategic Planning, Mobile Devices, Pre-sales, Managed Services, Telecommunications, Unified Communications, Key Account Management, Channel Partners, Cold Calling, Strategic Partnerships, Professional Services, Lead Generation, Cloud Computing, SaaS, VoIP, Call Centers, Start-ups, Customer Retention, CRM, Product Management, Enterprise Software, Product Marketing, Strategy, Team Leadership, Cross-functional Team..., Software Industry, Contract Negotiation, International Sales, Customer Experience, Sales Presentations, Competitive Analysis, Mobile Technology, Networking, MPLS, Adept problem-solver
Education
Carleton University
BA Honours, Geography
Videotron April 2011 - March 2012
City of Montreal May 2010 - April 2011
TELUS Communications 2009 - June 2010
MTS Allstream June 2006 - June 2010
Ajilon Consulting 2004 - 2005
Skills
Wireless, SDH, Wireless Networking, Network Engineering, Telecommunications, TCP/IP, VPN, VoIP, Cisco, CCNA, Network Design, MPLS, IP, Switches, Customer Relations, Troubleshooting, Planning, LAN/WAN, Routers, Testing, Network Administration, Deployment, ATM, Juniper, Visio, Data Center, Problem Solving, Project Planning, DWDM
Education
Concordia University 2003 — 2006
Rogers Communications December 2014 - Present
Bell October 2013 - December 2014
Cabletek Systems Inc. July 2012 - July 2013
Identita Technologies Inc. July 2005 - July 2012
Woodbridge Soccer Club 2009 - 2011
Woodbridge Soccer Club 2009 - 2011
Telus Mobility 1998 - July 2005
TELUS Communications 1998 - 2005
Nortel 1995 - 1998
GE Capial Technology Services 1991 - 1998
Skills
Certified Project..., Identity Management, Security Management, Technology..., Web Infrastructure..., Web Design &..., Telecommunications, Contract Negotiations, IT Management, Technology..., Team Leadership, Vendor Management, Technology Operations, Electronics Engineer, IT Operations, Contract Negotiation, Integration, ITIL, Data Center, PCI DSS, Security, SDLC, Disaster Recovery, Business Process, PMO, Enterprise Software, Computer Security, Project Management, Network Security, Process Improvement, Information Technology, Software Development, System Deployment, Strategy, Change Management, Unix, Enterprise Architecture, Databases, PMP, Management, Project Portfolio..., IT Strategy, Data Warehousing, MS Project, IT Service Management, Solution Architecture, Risk Management, Visio, Project Delivery, Software Project...
Education
York University - Schulich School of Business 1998 — 1998
Masters Certificate in Project Management, Masters Certificate in Project Management (Toronto), 3.5
DeVry University 1984 — 1986
BA Electronics, Technology
Schulich School of Business
Masters Certificate in Risk Management and Business Performance, 3.5
TELUS Communications November 2009 - Present
Geexnet Consulting Inc. October 2008 - October 2011
CompuVision Systems November 2007 - October 2008
Ajilon November 2006 - October 2007
IDF 2005 - 2006
IAF 1999 - 2004
Skills
Active Directory, Windows Server, SCCM, Servers, Microsoft Technologies, Microsoft Exchange, System Administration, SCOM, IIS, High Availability, PKI, IT Operations, Infrastructure, Enterprise Architecture, Storage Area Networks, Microsoft Servers, Managed Services, Networking, Help Desk Support, System Deployment, Security, Technical Support, Network Security, TCP/IP, Integration, Disaster Recovery, DNS, Enterprise Software
Education
John-Bryce College 2003 — 2004
(Diploma), Data Systems Analysis
Champlain College 1999 — 2002
B.Sc., Business and Computers
TransLink January 2012 - Present
Hexicom Consulting February 2003 - Present
TEKSystems - Network 2011 - 2011
TELUS Communications February 2007 - June 2010
Stream 2002 - 2003
Cyber City January 2001 - January 2002
PEAK Microsystems/ Axiom Digital Marketing January 1998 - December 2001
Compaq Computers 1999 - 1999
Compugen Computer Systems 1999 - 1999
ApexMail.Net January 1997 - January 1998
Skills
Internetworking, Support, Troubleshooting, IT Services, Laptops, Desktop Support, Network Administration, LAN/WAN, Active Directory, Testing, IT Service Management, Technical Support, Switches
Education
CDI College 1997 — 1999
Diploma, Network Analyst
TELUS Communications October 2010 - Present
JVL Corporation June 2009 - June 2010
IBM Canada Ltd. February 2003 - February 2009
IBM Canada Ltd. February 2003 - January 2006
Skills
Salesforce.com, SAP CRM, Navision, Business Analysis, Sales, CRM, New Business Development, Siebel, Networking
Education
Ryerson University 2009 — 2011
Diploma, Business Management
Concordia University 1995 — 1998
Arts, Economics
Schneider Electric May 2010 - August 2010
IBM Canada Ltd. 2007 - 2009
TELUS Communications 2006 - 2007
Skills
Test Automation, User Acceptance Testing, Test Planning, Quality Center, Software Quality..., Test Cases, Testing, System Testing, Test Strategy, Defect Tracking, Regression Testing, Agile Testing, Quality Assurance, JIRA, Performance Testing, Waterfall, Java, Integration Testing, Test Management, SDLC, System Integration..., QTP, Agile Methodologies, Requirements Analysis, Business Requirements
Education
British Columbia Institute of Technology 2004 — 2006
Certificate, Multimedia Software Development/Java Programming
Accenture 2007 - 2009
Accenture Business Services for Utilities 2004 - 2007
Accenture Business Services of British Columbia 2003 - 2004
Westech Information Systems (BC Hydro) 2001 - 2003
TELUS Communications 2001 - 2001
ISM-BC 1996 - 2001
BC Tel 1988 - 1996
Hudsons Bay Company 1982 - 1988
Weyerhaeuser 1981 - 1982
Skills
Program Management, IT Strategy, Outsourcing, Change Management, Process Improvement, Management Consulting, IT Service Management, Enterprise Software, Business Analysis, Management, Disaster Recovery, Organizational..., Leadership, Software Project..., Business Process..., Software Development, Account Management, Strategic Planning, Product Development, Human Resources, Business Process, E-commerce, Integration
Education
Capilano University
Visa April 2012 - March 2013
Booz & Company 2010 - May 2012
Booz & Company 2008 - 2010
Booz Allen Hamilton May 2007 - July 2007
TELUS Communications May 2004 - July 2006
TELUS Communications February 2003 - May 2004
Skills
Management Consulting, Business Analysis, M&A experience, Financial Modeling, Corporate Finance, Business Strategy, IT Strategy, Strategy, Strategic Planning, Business Process..., Leadership, Analytics, Mergers & Acquisitions, Project Portfolio..., Competitive Analysis, Cross-functional Team..., Business Transformation, Acquisition Integration
Education
Carnegie Mellon University - Tepper School of Business 2006 — 2008
MBA, Strategy, Marketing, Finance
The University of British Columbia 1997 — 2002
B.Sc., Computer Science
CARESS (Common Assessment and Referral for Enhanced Services) January 2010 - Present
Econogics June 1994 - Present
RESTCo (Remote Energy Security Technologies Collaborative) October 2010 - Present
Electric Vehicle Council of Ottawa (EVCO) January 2011 - January 2013
RESTCo (Remote Energy Security Technologies Collaborative) January 2012 - November 2012
Alberta Health & Wellness (via CGI) August 2008 - July 2009
Federation of Canadian Municipalities May 2006 - May 2008
Self employed July 2005 - April 2006
TELUS Communications November 2003 - June 2005
Skills
Project Management, Software Development, Team Leadership, Requirements Analysis, Strategic Planning, Business Strategy, Analysis, Team Building, Nonprofits, Research, Entrepreneurship, Databases, Public Relations, Training, Published Author, Business Analysis, Benefit Cost Analysis, Contract Management, Electric Vehicles, Energy Policy, Renewable Energy Systems, Battery Charger, Business Continuity..., Technical Writing, Project Planning, Water Conservation, Sustainability, Sustainability..., Alternative Energy, Energy, Photovoltaics, Energy Conservation, Solar Energy
Education
Carleton University 1975 — 1979
Commerce, Business, Information Systems
Raymond Chabot Grant Thornton April 2014 - Present
Bell Technical Solutions September 2010 - April 2014
Commission scolaire des Trois-Lacs 2009 - March 2012
TELUS Communications 2004 - 2009
TELUS Communications 2000 - 2004
Skills
Budgets, Management, Organizational..., Enterprise Resource..., Corporate Learning..., Management Training..., Training Program..., Strategic Outsourcing, Human Capital, Human Performance..., Blended Learning, Performance Improvement, Management Consulting, Communication Skills, Team Leadership, ERP, Outsourcing, Leadership, Human Performance, Training, Employee Training, Change Management, Project Management, Coaching, Leadership Development
Education
Concordia University 2003 — 2007
Master's degree, Educational Studies (thesis on Workplace Learning and Human Performance Technology)
Concordia University 1993 — 1996
Bachelor's degree, Political Science
Symantec April 2014 - Present
TELUS Communications 2003 - April 2014
Pivotal CRM Software 2001 - 2003
Skills
Account Management, Telecommunications, Solution Selling, VoIP, Managed Services, Wireless, Unified Communications, RFP, Business Development, Contract Negotiation, Customer Experience, CRM, Customer Retention, Direct Sales, IP, MPLS, New Business Development, Professional Services, Sales Management, Sales Process, Security, Selling, Strategic Partnerships, Strategy, Technical Support, Sales
Education
British Columbia Institute of Technology 2000 — 2001
Information Technology Professional Diploma, Business, Project Management, Computer Networking Fundamentals
McGill University 1995 — 1999
Bachelor of Arts, English, Communications
FCT August 2015 - Present
Postmedia Network Inc. November 2013 - July 2015
Seroyal International Inc. October 2011 - October 2013
Bell Mobility September 2009 - September 2011
Rogers Communications Inc. January 2004 - September 2009
Bridgewater Financial January 2003 - December 2003
General Electric November 2000 - December 2002
TELUS Communications September 1996 - November 2000
Edmonton Police Service January 1989 - September 1996
Torino Giaguari January 1987 - July 1988
Skills
Team Leadership, Strategy Development, Sales Management, Qualitative Research, Highly Adaptable, Retail Industry, Contract Negotiation, Process Improvement, Policy Writing, Training & Development, P and L Management, Technology Development, Technology..., Risk Analysis, International Sales and..., Income Statement, Retail, Employee Training, Adaptation, Business Development, Coaching, Customer Experience, Sales, Team Building, Telecommunications, Strategic Planning, Account Management, B2B, Sales Operations, Leadership, Cross-functional Team..., Direct Sales, Strategy, Business Process..., Project Planning, Sales Process, Solution Selling, New Business Development, Strategic Partnerships, Selling, Operations Management, Customer Retention, Forecasting, Marketing Strategy, Product Marketing, Marketing Management
Education
University of Phoenix 2005 — 2009
Doctor of Management, Organizational Behaviour
The University of Texas at Dallas 1999 — 2001
Master of Arts, International Management
Stanford University 1998 — 1998
Leadership
City University of Seattle 1994 — 1996
Master of Public Administration, Criminal Justice
University of Alberta 1984 — 1993
Bachelor of Science, Biology
TELUS Communications June 2015 - Present
TELUS January 2015 - Present
TELUS January 2014 - Present
Electrocorp September 2012 - December 2013
Urban Reef January 2008 - June 2012
Mode Roushan April 2005 - January 2007
Skills
Discipline, Communication, Clarity, Team Building, Economics, B2B, Result Oriented, Sales
Education
Concordia University 2002 — 2007
Bachelor of Commerce (B.Com.), International Business with Economics
CEGEP - John Abbott College 2000 — 2002
DEC, Social Science with Commerce
Bell December 2014 - Present
Bell January 2012 - Present
Kel-X Direct Services September 2009 - January 2013
TELUS Communications June 2007 - June 2009
IKON Office Solutions June 2004 - May 2007
RBC November 2000 - June 2004
Skills
Account Management, New Business Development, Selling, Managed Services, Solution Selling, Negotiation, Complex Sales, Telecommunications, Wireless, Team Building, Sales Management, Strategic Planning, Project Management, Cold Calling, Leadership, Sales Process, Direct Sales, Marketing Strategy, Sales
Education
British Columbia Institute of Technology 2002 — 2004
Marketing Management, Professional Sales
Seaquam 1991 — 1997
WIND Mobile June 2014 - Present
WIND Mobile June 2012 - June 2014
Shaw Communications February 2008 - June 2012
TELUS Communications February 2007 - February 2008
Bell Mobility August 2005 - February 2007
Skills
RF Engineering, UMTS, LTE, HSPA, RF design, Optimizations, RF, WiFi, Distributed Antenna..., WCDMA, Edge, Telecommunications..., Optimization, Cellular Communications, WiMAX, Network Optimization, 3G, 4G, Microwave, GSM
Education
Dalhousie University 2003 — 2005
M.A.Sc., Electrical and Computer Engineering
Punjab Technical University 1997 — 2001
B.Tech., E;ectronics and Communications Engineering
TELUS August 2012 - Present
TELUS Communications December 2007 - October 2012
Kenkel & Lee Ltd April 2007 - December 2007
Ritchie Bros. Auctioneers May 2006 - March 2007
Alderwoods Group 2002 - 2006
Westcoast Energy 1994 - 2000
IBM Canada 1985 - 1992
Skills
IT Management, PMP, Business Analysis, Program Management, Strategy, Management, Business Process..., Integration, Vendor Management, Project Management, Team Leadership, Change Management, Mentoring, Information Technology, Management Consulting, PMO, Consulting, SDLC
Education
Carleton University 1981 — 1985
Bachelor, Engineering
CBS Infinity Consulting August 2013 - Present
CBS Infinity Consulting August 2013 - Present
TELUS Communications March 2010 - August 2013
TELUS 1994 - February 2010
Woodward's June 1982 - April 1994
Skills
Wireline, Wireless, Telecommunications, Solution Selling, Unified Communications, Direct Sales, Channel, Sales Process, Account Management, Sales Management, Managed Services, VoIP, SaaS, Strategic Partnerships, Cloud Computing, MPLS, New Business Development, Telephony, Sales Presentations, Sales, Customer Satisfaction, Product Marketing, Business Development, Pre-sales, Outsourcing, CRM, Key Account Management, Management, Lead Generation, Selling, B2B, Cold Calling, IP, Mobile Devices, Business Strategy, Customer Experience, Team Leadership, Salesforce.com, Networking, Cross-functional Team..., Sales Operations, Partner Management, Customer Retention, Channel Partners, Product Management, Enterprise Software, Go-to-market Strategy, Marketing Strategy, Professional Services, Leadership
Education
Vancouver Community College 1994 — 1996
Telecom, Telecom management
Capilano University 1978 — 1981
marketing, sales and marketing
Scotia Capital May 2011 - Present
CIBC World Markets June 2010 - April 2011
Syven Global Services June 2009 - August 2009
TELUS Communications May 2007 - July 2008
TELUS Communications May 2005 - April 2007
Skills
Fixed Income, Valuation, Finance, Financial Modeling
Education
Cornell University - Johnson Graduate School of Management 2008 — 2010
Master of Business Administration, Finance
University of Waterloo 2000 — 2005
Bachelor of Applied Science, Computer Engineering (Management Science Option)
BC Hydro September 2012 - Present
TELUS October 2011 - September 2012
BC Hydro June 2010 - October 2011
TELUS Communications April 2007 - June 2010
Skills
Requirements Gathering, Systems Analysis, SharePoint, Software Documentation, Business Process, Team Leadership, Analysis, Change Management, Testing, CRM, Solution Architecture, Management, Training, Data Analysis, Business Analysis, Business Process..., Troubleshooting
Education
Simon Fraser University
Diploma in Applied Project Management (DAPM)
Gobal Knowledge 2013 — 2013
ITIL Foundation Certificate in IT Service Management
British Columbia Institute of Technology / BCIT 2008 — 2010
Techonology, Software Systems Developer
British Columbia Institute of Technology / BCIT 2007 — 2008
Certificate in Trades Training, Millwright Foundations
eBay Inc 2013 - Present
Booz & Company 2012 - 2013
Amazon.com May 2011 - August 2011
TELUS Communications 2008 - 2010
Kraft Foods 2007 - 2008
Tata Chemicals May 2007 - September 2007
Skills
Financial Modeling, Business Strategy, Cross-functional Team..., Competitive Analysis, Product Management, Process Improvement, Project Management, Finance, Analytics, Product Marketing, Business Planning, Strategy, Analysis
Education
Carnegie Mellon University - Tepper School of Business 2010 — 2012
MBA
Simon Fraser University
BBA, Marketing & Economics
TELUS Communications August 2003 - Present
TELUS 2003 - Present
IBM Global Services 2000 - 2003
IBM 1989 - 2003
Skills
Integration, Telecommunications, Solution Architecture, Software Project..., Enterprise Architecture, ITIL v3 Foundations..., Leadership, IT Service Management, Databases, CRM, SDLC, IT Management, Business Process, ITIL, Business Analysis, Coaching, Vendor Management, Requirements Analysis, PMO, IT Strategy, Service Delivery
Education
Durham University 1983 — 1985
Repton School, Derbyshire, UK
Century 21 Macintyre April 2003 - Present
TELUS Communications January 1999 - September 2004
Skills
Project Management, Social Media, Customer Service, Contract Negotiation, Marketing, Business Development, Direct Sales, Selling, Real Estate, Residential Homes, Business Planning, B2B, Fundraising, Sales, Strategic Partnerships
Education
Carleton University
Bachelor of Arts (BA), History
MINT Source Inc. 2010 - Present
Cenovus Energy May 2013 - July 2015
Cenovus Energy April 2012 - April 2013
Nexen Inc. April 2010 - April 2012
H&R Block June 2009 - March 2010
Blue Water Divers December 2008 - March 2009
TELUS Communications November 2006 - November 2008
SumTotal Systems July 2005 - September 2006
Telus Mobility 2003 - 2005
Southern Alberta Institute of Technology 2001 - 2003
Skills
SharePoint, Software Documentation, Visio, Training, Technical Writing, E-Learning, Access, Troubleshooting, Business Analysis, Technical Documentation, Learning Management..., Technical Training, Document Management, Software Implementation, Outlook, Captivate, WebEx, Citrix, Program Management, Software Training, Livelink, Apple, Android, Adult Education, Document Design, PowerPoint, Lotus Notes, Project Management, Testing, Databases, Blackberry, Hands-on Training, Microsoft Excel, Training Skills, Toshiba, Teaching Adults, Software Quality..., Mentoring, Word, BMC Remedy, VBA, Functional Training, SumTotal, Maximo, Adobe, Lync, Instructional Design, ECM, SAP, Business Objects
Education
Voice Spot Communications Inc. 2015 — 2015
Certificate
Gravy for the Brain 2014 — 2014
Certificate
Fine Art Bartending 2011 — 2011
Bartending
Eastern Academy of Scuba Education (EASE) 2009 — 2009
PADI Instructor
Mount Royal College 2006 — 2006
Adult Educator
ITI 1999 — 1999
AIT
Dalhousie University 1989 — 1993
BSc
Mortgage and Real Estate Consultant (Open To All Connections sheldonmoylan@hotmail.ca) December 2014 - Present
TELUS Communications April 2012 - December 2014
Solid Gold Transportation Inc. July 2011 - January 2012
Dominion Lending Centres Inc June 2005 - July 2011
Servus Credit Union March 1999 - June 2005
Coliseum Inn September 1995 - March 2000
Skills
Sales, Online Marketing, Mortgage Lending, Loans, Management, Mortgage Marketing, Credit, Leadership, Real Estate Leads, Linkedin Marketing, Facebook Marketing, Youtube Marketing, Search Engine..., Lead Generation, Refinance, Published Author, Customer Service, Marketing, Underwriting, Investment Properties, Google+, Mortgage Banking, Banking, Twitter Marketing, Credit Analysis, Commercial Real Estate, Residential Mortgages, Sales Funnels, Real Estate, Real Estate Marketing, Manager Training, Hospitality, Blogging, Call Centers, Creative Real Estate..., Real Estate Financing, Loan Origination, Financial Services, Commercial Lending, Residential Homes, Credit Risk, Certified Mortgage..., Wealth Management, Consumer Lending, Google, Brokerage, Marketing Strategy, Strategic Planning
Education
Martech College 1998 — 1999
Bachelor's degree, Marketing and Management
DeVry Institute of Technology 1996 — 1997
Bachelor's degree, Business, Management, Marketing, and Related Support Services
TELUS Communications November 2014 - Present
TELUS Communications January 2014 - November 2014
TELUS September 2011 - January 2014
TELUS June 2008 - September 2011
Verizon Business January 2008 - June 2008
Verizon Business January 2007 - January 2008
MCI Canada January 2004 - January 2006
WorldCom January 2003 - January 2004
WorldCom January 2002 - January 2003
UUNET 2000 - 2002
Skills
Managed Services, Co-location, MPLS, Data Center, WAN, Cloud Computing, Network Architecture, Security, Storage, VoIP, Solution Selling, Disaster Recovery, Unified Communications, LAN-WAN, Telecommunications, IP, VMware, Virtualization, VPN, Channel Partners, SaaS, Professional Services, Broadband, Wireless, Enterprise Software, Strategic Partnerships, Telephony, Selling, Sales Process, Go-to-market Strategy
Education
Durham College 1997 — 1999
Durham College 1997 — 1999
Bachelor of Business Administration (B.B.A.)
FiTTBodz - Group and Personal Training Ltd Manager - IT Planning and ArchitectureAlberta Municipal Affairs and HousingMarch 2007 - Present
TELUS Communications 2006 - 2007
venteloe 2000 - 2004
Softplus 2000 - 2000
Optus Communications 1993 - 1998
Optus 1992 - 1997
Alcatel 1986 - 1993
Education
Charles Sturt University 1993 — 1998
TAFE 1986 — 1991
Electronics Engineering
TELUS Communications April 2014 - Present
TELUS Business Solutions March 2013 - December 2013
TELUS Business Solutions January 2013 - March 2013
TELUS Business Solutions May 2010 - December 2012
TELUS Business Solutions August 2008 - April 2010
TELUS Business Solutions June 2007 - August 2008
Innova Global Technology June 2003 - June 2007
Corporate Solutions Pvt Ltd 1995 - 1998
Shaw Wallace and Hedges Ltd 1992 - 1995
Skills
Telecommunications, Project Management, Change Management, Management, Databases, Access, Enterprise Architecture, Business Analysis, Vendor Management, PMP, Marketing Communications, Process Improvement, Project Delivery, SharePoint, Visio, Requirements Analysis, Team Leadership, SQL, Networking, IT Service Management, Leadership, CRM, Data Center, Information Technology, IT Management, Business Intelligence, Business Process
Education
CISCO 2007 — 2010
Cisco Certified Network Associate(CCNA), Network Routing
California State University-Long Beach 1998 — 2002
BS, management information systems
Chartered Institute of Marketing 1993 — 1998
Postgraduate Diploma in Marketing Management, Marketing Management
Royal College 1974 — 1986
Microsoft 2015 - Present
McKinsey & Company 2010 - 2014
Columbia Business School 2008 - 2010
Apex Business Intelligence Solutions 2006 - 2009
TELUS Communications 2002 - 2005
Education
Columbia University - Columbia Business School 2009 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
McMaster University 1999 — 2002
Computer Engineering, Deans Honors List
Gaikai May 2011 - Present
Caltech February 2007 - May 2011
Telus Communications October 2005 - January 2007
Cisco Systems August 1998 - September 2005
Caltech 1994 - 1995
Skills
Unix, Python, Bash, Cloud Computing, Apache, Perl, Testing, Data Center, Linux, Shell Scripting, Disaster Recovery, Virtualization, Software Engineering, TCP/IP, Solaris, Software Development
Education
California Institute of Technology 1993 — 1998
B.Sc., Mathematics
Arrow ECS March 2005 - Present
ARROW ECS March 2005 - February 2010
TELUS Communications January 2000 - February 2005
Bell Canada 2003 - 2005
Sprint Canada 1994 - 2000
Callpro Canada 1985 - 1989
Skills
Storage, Channel, Leadership, Enterprise Software, Management, Strategy, Solution Selling, Direct Sales, Sales, Strategic Planning, Channel Partners, Cloud Computing, Strategic Partnerships, SaaS, Sales Operations, Account Management, Sales Process, Product Management
Education
Centennial College 1987 — 1989
Telecommunications Management, Telecommunications Management
W.A. Porter Collegiate 1975 — 1980
TELUS October 2013 - Present
TELUS Communications May 2007 - October 2013
TELUS Communications July 2001 - April 2007
SunLife of Canada 1992 - 1997
Skills
Enterprise Architecture, IT Strategy, Software Development, Architecture, Application Architecture, Technical Architecture, Avaya, Solution Architecture, Telecommunications, Integration, SOA, TOGAF, VoIP, ITIL, Requirements Analysis, Software Project...
Education
De La Salle University 1984 — 1989
Self Employed November 2014 - Present
life July 2014 - Present
TELUS October 2012 - Present
TELUS Communications April 2009 - September 2012
TELUS 2002 - 2009
ISM-BC (an IBM Global Services Company) 1999 - 2002
Skills
Storage, Security, Databases, Network Communications, DRP, ITIL, AIX, Solaris, VMware, Virtualization, Capacity Planning, Data Center, Disaster Recovery, Enterprise Architecture, System Administration, NetApp, Unix, IT Strategy, Architecture, IT Operations, Telecommunications, High Availability, Solution Architecture, Software Development, Enterprise Software, Infrastructure, Servers, System Deployment, Server Architecture, Architectures, Information Technology, Integration, Network Architecture, Cloud Computing, IBM AIX
Education
Douglas College 1974 — 1974
TELUS Communications March 2008 - Present
TELUS Communications August 2006 - March 2008
TELUS Communications January 1989 - August 2006
Skills
Performance Consulting, Organizational Learning, Adult Education, Performance Management, Workplace Learning, Leadership Development, Learning Strategies, New Hire Training, Employee Engagement, Career Development, Learning Management, Coaching, Soft Skills, Contact Centre, Course Design, Training Delivery, Instructor-led Training, Onboarding, Talent Development, Classroom Training, Instructional Design, Succession Planning, Blended Learning, Employee Recognition, Training Plans, Call Center, Change Management, Organizational..., Job Aids, Learning Solutions, E-learning, Orientation, Conflict Resolution, Human Performance, HR Strategy, Training Documentation, Training, Personnel Management, Call Centers, New Hire Orientations, Strategic Human..., Workshop Facilitation, Development & delivery..., Recruiting, Contact Centers, E-Learning, Program Management, Telecommunications, Team Leadership, Talent Management
Education
Mount Royal University 2010 — 2010
Adult Education Certificate, Adult and Continuing Education and Teaching
Mount Royal University 2008 — 2009
Conflict Resolution, Certificate in Mediation and Negotiation
Eastern Washington University 1982 — 1983
Hitachi Data Systems July 2013 - Present
TELUS Communications April 1999 - May 2013
Gallop & Gallop March 1998 - April 1999
Accenture February 1995 - February 1998
Skills
Agile Methodologies, Business Analysis, Cloud Computing, Data Center, Data Warehousing, Disaster Recovery, Enterprise Architecture, Enterprise Storage, File Systems, HDS, HP-UX, IT Strategy, ITIL, Integration, NetApp, Netbackup, Oracle, PL/SQL, Project Planning, Requirements Analysis, SAN, SDLC, SQL, Software Project..., Solaris, Solution Architecture, Storage, Storage Area Networks, Telecommunications, Unix, Unix Shell Scripting, Veritas, Veritas Cluster Server, Veritas Volume Manager, Virtualization, AIX, High Availability, System Deployment, NetBackup
Education
De La Salle University 1989 — 1993
BS, Computer Science
TELUS Communications January 2011 - Present
TELUS November 2005 - December 2010
TELUS Communications March 2003 - November 2005
Skills
Billing Systems, SDLC, PL/SQL, Business Analysis, Amdocs, Unix, Integration, Requirements Analysis, User Acceptance Testing, Testing, Business Requirements, Solution Architecture, Telecommunications, Systems Analysis, Software Project..., Requirements Gathering
Education
Carleton University 1993 — 1997
B.Eng, Electrical, Electronics and Communications Engineering
Glenforest secondary School 1991 — 1993
TELUS Communications October 2009 - Present
Education
Carleton University 1983 — 1987
IONICA February 2014 - Present
Tyze Personal Networks Ltd. June 2010 - February 2014
Blast Radius August 2007 - November 2009
Electric Mail March 2004 - March 2007
Praxis Technical Group, Inc. December 2002 - March 2004
Etunnels March 2000 - March 2002
TELUS Communications December 1997 - February 2000
Axion Internet 1995 - 1996
Skills
PHP, Java, Apache, REST, Java Enterprise Edition, MySQL, Agile Methodologies, System Administration, Software Development, Perl, DNS, PostgreSQL, Subversion, Tomcat, SOA, Web Services, Spring, Team Management, Web Development, Python, Test Driven Development, SDLC, HTML, LAMP, Network Programming, CSS, Nginx, JSON, Linux, JavaScript, Spring Framework
Education
Carleton University 1991 — 1994
TELUS Communications January 2009 - Present
Skills
Product Marketing, Competitive Analysis, Product Management, Team Leadership, Mobile Devices, Wireless, Strategic Partnerships, Customer Experience, Solution Selling, Go-to-market Strategy, Cross-functional Team...
Education
CMA
Dalhousie University
MBA, Marketing
NetCracker October 2013 - Present
TELUS Communications September 2012 - October 2013
TELUS October 1997 - September 2012
TELUS January 2000 - January 2005
Skills
Telecommunications, Integration, Unix, Requirements Analysis, Business Analysis, ITIL, Vendor Management, SDLC, Billing Systems, Wireless, System Deployment, Team Leadership, Project Management, PMP, Service Delivery
Education
Durham College 1991 — 1995
Environmental
PowerStream June 2012 - Present
Total Security Management Services November 2011 - June 2012
Plexxus November 2010 - July 2011
ServiceOntario, Business Effectiveness Branch April 2010 - October 2010
Ministry of Finance, Suppply Chain Secretariat/Ontario Buys August 2009 - March 2010
AON July 2008 - January 2009
TELUS Communications December 2006 - April 2008
Apotex Inc. January 2002 - December 2006
Apotex Inc. June 1997 - January 2002
Skills
Supply Chain Management, Project Management, Business Process..., Business Presentations, Procure-to-Pay (PCard)..., Business Process Design, Change Management, Cost Reduction, Strategic Sourcing, Business Transformation, Strategic Planning, Business Process Mapping, ADKAR Change Managment..., Project Portfolio..., SAP, Process Improvement, PMP, Business Process, Cross-functional Team..., Supply Chain, Procurement, Product Development, Analysis, Management, Leadership, PMO, ERP, Requirements Analysis, Vendor Management, Lean Manufacturing, Budgets, Business Process..., Telecommunications, Operations Management, MS Project, Process Engineering, Logistics, Program Management, Team Leadership, Business Analysis, Six Sigma, Negotiation, Materials Management, Software Documentation, Integration, Forecasting
Education
Canadian Institute of Traffic & Transportation 2005 — 2008
Supply Chain Logistics Management
University of Toronto - Ontario Institute for Studies in Education 2003 — 2005
Adult Traing and Development Program
Project Management Institute (PMI)
Project Management Professional certificatoin
York University - Joseph E. Atkinson Faculty of Liberal and Professional Studies 2002 — 2004
BAS, General Mangement
Centennial College 1979 — 1982
3 Year Diploma, Business Administration - Production and Operations Management
TELUS Communications August 2010 - Present
TELUS Communications August 2005 - July 2010
Bell Canada 2004 - 2005
Group Telecom 2001 - 2005
Rogers 1999 - 2001
Clearnet 1996 - 1999
Rogers 1994 - 1996
Rogers 1990 - 1994
Skills
Telecommunications, Wireless, Vendor Management, Contract Negotiation, Cellular Communications, Negotiation, CDMA, Project Planning, Team Leadership, Project Management, LTE, Real Estate, 4G, Budgets, Strategic Planning, Team Building, Leadership, Contract Management, IP, EVDO
Education
Concordia University 1986 — 1989
Umtata High School 1981 — 1985
TELUS Communications April 2007 - Present
TELUS Communications April 2005 - April 2007
TELUS Communications January 2002 - April 2005
TELUS Communications August 2000 - January 2002
Skills
Employee Engagement, Leadership Development, Coaching, Instructional Design, Adult Education, Performance Management, Strategic Planning, Performance Consulting, E-learning, Mentoring, Needs Analysis, Career Development, Change Management, Succession Planning, Team Management, Talent Management, Team Building, Blended Learning, Training Delivery, Talent Development, Learning Management, Program Management, Public Speaking, Team Leadership, Sales Management, Personal Development, Management Consulting, Problem Solving, E-Learning, Customer Experience, Sales Operations, Project Management, Leadership, Customer Satisfaction, Call Centers, Sales, Teamwork, Interviews, Training, Management, Customer Retention, Retail, Analysis, Employee Training, Learning Management..., Instructor-led Training, Organizational..., Organizational..., Business Strategy, Training Facilitation
Education
Durham College 1997 — 1999
Diploma, Advertising
Telus 2001 - Present
TELUS Communications September 2000 - December 2001
Nortel 1999 - 2000
Skills
Telecommunications, Cisco Routing &..., VMware, MCSE 2003, UCS, OCS, IPv6, BGP, Network Security, Wireless, Network Infrastructure, MDM, Optical Network, Data Center, Microsoft SQL Server, Problem Solving, Engineering, Team-oriented, Strategic Communications, Network Design, Network Hardware, SIP Trunking, Cisco Routers, Network Architecture, Unified Communications, Cisco Technologies, MPLS, Lync Server 2010, Routing, WAN
Education
York University 1993 — 1997
Honours Bachelor Degree, Science and History
Brock University
B.Ed
TELUS May 2005 - Present
TELUS Communications 2005 - 2009
TELUS Communications 2005 - 2008
McAfee 2000 - 2004
Network Associates/Network General 2000 - 2003
Anixter Canada 1995 - 2000
Anixter 1995 - 2000
Skills
VoIP, Unified Communications, Telecommunications, Wireless, IP, MPLS, Cisco Technologies, Managed Services, Network Design, Telephony, Network Architecture, WAN, Data Center, Routing, SIP, TCP/IP, Solution Selling, BGP, Cloud Computing, QoS, Pre-sales, Switches, Avaya, Sales Engineering, LAN-WAN, OSPF, Ethernet, Firewalls, Routers, Network Security, Frame Relay, Wireless Networking, VPN, Juniper
Education
Brock University 1989 — 1993
BSc, Computer Science
McMaster University 1982 — 1986
BA, Geography
Royal Bank of Canada April 2012 - Present
Bermuda Telephone Company November 2009 - April 2012
TELUS Communications November 2006 - November 2009
Bell Canada June 2004 - November 2006
Skills
Telecommunications, Pre-sales, MPLS, BGP, IP, Wireless, Network Design, QoS, Cisco Technologies, VoIP, Network Architecture, OSPF
Education
Dalhousie University 2003 — 2004
M.Eng, Internetworking
Makerere University 1999 — 2003
Bachelor of Applied Science, Electrical Engineering
Rogers Communications Inc. August 2007 - March 2012
TELUS Communications February 2004 - February 2007
TELUS Communications February 2003 - February 2004
Skills
Telecommunications, Call Centers, Customer Experience, Wireless, VoIP
Education
Concordia University
IHN
Southern Alberta Institute of Technology / SAIT
Computer Engineering
Cisco January 2006 - Present
IBM January 2004 - January 2006
TELUS Communications 2001 - 2003
milkyway network 1999 - 2000
epost 1998 - 2000
Skills
Unified Communications, Managed Services, Channel, SaaS, Cisco Technologies, CISSP, Telecommunications, Professional Services, Enterprise Software, Virtualization, VoIP, Go-to-market Strategy
Education
Carleton University 1995 — 1998
Bachelor of Arts (B.A.), Political Science and Government
Carleton University 1989 — 1995
BA Hon, Political Science
TELUS Communications August 2005 - 2008
Manulife Financial 2002 - August 2005
Mercer Human Resource Consulting 2000 - 2002
Mercer Human Resource Consulting 1999 - 2000
Shepell.fgi 1998 - 1999
Education
Concordia University 1994 — 1997
BA, Psychology
Travelers (formerly The Dominion) May 2010 - Present
BAPS INC January 2009 - Present
TELUS Communications June 2008 - May 2010
CGI, Canada October 2007 - May 2008
Dalhousie University August 2006 - September 2007
Skills
Unix, Servers, Data Center, System Administration, AIX, Visio, SAN, Virtualization, Linux, Shell Scripting, Troubleshooting, Security, ITIL, Storage, SharePoint, Windows, Technical Support, SDLC, Unix Shell Scripting, Storage Area Networks, IBM Power, IBM Power Systems, V7000 Storwize, DS5100, Incident Management, Enterprise Storage, Problem Management, IBM Utilities, Customer Service, Backup Solutions, People Skills, IBM Servers, IBM AIX, TSM, SAN Administration, PowerVM, VIOS, NPIV, Red Hat Linux
Education
Dalhousie University 2005 — 2007
Master, Applied Computer Science
Sardar Patel University 2000 — 2004
Bachelor of Engineering (B.E.), Information Technology
P P Savani Vidyabhavan 1998 — 2001
High School
Bell April 2014 - Present
Bell October 2012 - Present
TELUS Communications November 2008 - October 2012
Bell 2004 - 2008
CGI 2003 - 2004
BMO Financial Group 1998 - 2003
Skills
Project Management, Management, Analysis, Networking, Project Delivery, Project Coordination, Proposal Writing, Service Delivery, Call Centers, Telephony, Telecommunications
Education
Concordia University 1980 — 1983
bachelor of arts, Economics, Political Science
Vanier College 1979 — 1981
Formation Generale en Sciences Humaines
Boeing Canada — AeroInfo July 2013 - Present
VP Information Solution Inc December 1995 - Present
Yellow Pages Group / Groupe Pages Jaunes – Canada August 2011 - June 2013
Fortis BC, former Terasen Gas December 2010 - August 2011
Amazon.com April 2010 - May 2010
TELUS 2008 - 2009
TELUS 2008 - 2009
TELUS Communications 2008 - 2009
Dynegent 2007 - 2007
Dynegent Technologies Inc. 2007 - 2007
Skills
SOA, Java, Agile Methodologies, Software Development, Java Enterprise Edition, SDLC, AJAX, XML, Web Services, Web Applications, Tomcat, Software Design, Ant, JUnit, Spring
Education
British Columbia Institute of Technology
4GL, Database
Odessa National 'I.I. Mecnikov' University
Bch, Linguistics, French-German philology
Odessa State Polytechnic University
MS, mechanics, machine tools, computing ..
Russ Knapp Marketing May 2008 - Present
Russ Knapp Marketing May 2008 - Present
Glentel Inc. April 2010 - January 2011
TELUS Business Solutions April 1980 - November 2008
TELUS Communications 1980 - 2008
TELUS April 1970 - January 1980
Skills
Solution Selling, Wireless, Telecommunications, Managed Services, VoIP, Unified Communications, Telephony, Team Leadership, Strategy, IP, Sales Process, Selling, Direct Sales, Product Management, Mobile Devices, Strategic Partnerships, Product Marketing, Channel Partners, Go-to-market Strategy
Education
Handsworth Senior Secondary 1962 — 1967
Capilano College
General Motors September 2013 - Present
Nansoft Systems Inc March 2004 - Present
Ministry of Citizenship & Immigration (MCI) - Ontario April 2011 - August 2013
Enbridge Gas Distribution December 2010 - March 2011
Citizenship and Immigration Canada March 2004 - November 2010
SaskTel August 2006 - December 2007
Siebel Systems 2000 - 2004
TELUS Communications 2001 - 2003
Skills
Siebel, Solution Architecture, OBIEE, EIM, ETL, PL/SQL, EAI, Data Modeling, Data Migration, Master Data Management, Business Intelligence, Integration, Informatica, Software Project..., Enterprise Architecture, SDLC, Requirements Analysis, Data Integration, Data Warehousing
Education
Coimbatore Institute of Technology 1990 — 1994
BE, Computer Science
TELUS Communications August 2014 - Present
TELUS Communications May 2013 - August 2014
TELUS Communications May 2011 - May 2013
COMEXPOSIUM February 2009 - April 2011
COMEXPOSIUM November 2007 - February 2009
COMEXPOSIUM December 2004 - August 2007
PLACE DES LICES June 2002 - July 2004
KORIAN January 2002 - June 2002
Skills
Marketing Communications, French, Marketing Strategy, Corporate Communications, Event Management, Business Strategy, Management, Strategic Communications, Project Management, Event Planning, Branded Content..., Program Management..., Employee Engagement, Engagement Management, Leading Change, Change Management, Strategic Initiatives, Sales Management, Sales Operations, Sales Process, International Sales, Customer Experience, Customer Service, Long-term Customer..., Strategy, Marketing, Business Development
Education
1997 — 2001
Master II, Management
Université de Montréal - HEC Montréal 1999 — 2000
BAA, Management - Business Administration
TELUS Communications January 2015 - Present
TELUS Communications October 2007 - Present
Nortel April 1997 - September 2007
iStar Internet September 1994 - March 1995
Skills
IP, OSPF, VoIP, Telecommunications, Ethernet, MPLS, BGP, Cisco Technologies
Education
Cambrian College 1991 — 1994
Diploma in Electronics Engineering Technology
TELUS Communications June 2015 - Present
Telus Mobility May 2006 - Present
Telus Mobility September 2000 - May 2006
Skills
LTE, Telecommunications, Testing, CDMA, Wireless, SDLC, Computer Network..., Leadership, GSM, DWDM, ATM Networks, Networking, UMTS, Team Leadership, Network Design, Project Management, VoIP, IP
Education
Carleton University
Prime Time Communications and Consulting 2009 - Present
Canadian Public Relations Society, Vancouver chapter June 2013 - June 2014
TELUS Communications 1993 - 2008
Skills
Corporate Communications, Media Relations, Communications Planning, Crisis Communications, Strategic Communications, Internal Communications, Leadership, Strategic Planning, Crisis Management, Reputation Management, Public Relations, Strategy, Speech Writing, Communication Training, Marketing Communications
Education
Canadian Public Relations Society 2003 — 2004
APR, Accredited Public Relations designation, Public Relations/Image Management
Simon Fraser University 1999 — 2000
Executive Management Development Program certificate, Business Administration and Management, General
Concordia University 1972 — 1977
Arts, Communications
Acklands-Grainger July 2013 - Present
TELUS March 2008 - April 2013
TELUS Communications July 2010 - October 2011
TELUS March 2006 - March 2008
TD Canada Trust January 2005 - March 2006
Skills
Cross-functional Team..., Training, Business Analysis, Program Management, Process Improvement, CRM, Management, Telecommunications, Coaching, Customer Service, Customer Experience, Business Process..., Project Management, Sales Operations, Analysis, Financial Accounting, People Development, Territory..., Reporting & Analysis, Portfolio Management, Portfolio Optimization, Account Management
Education
Ryerson University 2013 — 2013
Project Management
Centennial College 2002 — 2005
Business Accounting, Accounting
Exeter
TELUS Communications March 2009 - Present
Packetsafe Networks October 2008 - February 2009
Vancouver Film School October 2004 - October 2008
Vancouver Film School 2004 - 2008
Skills
Desktop Support..., System Administration, Network Administration, CompTIA Network+..., Security+, CCNA, MS ISA Server, Microsoft Server 2008, Microsoft Server 2012, Citrix, Citrix Netscaler, IPS Monitoring, Windows Server, Firewalls
Education
British Columbia Institute of Technology
Information Systems
Cisco Systems August 2010 - Present
Alcatel-Lucent May 2010 - August 2010
TELUS Communications 2007 - 2010
Skills
BGP, Cisco Technologies, QoS, Routing, Linux, TCP/IP, Data Center, VoIP, Integration, Routing Protocols, OSPF, IPv6, MPLS VPN
Education
Dalhousie University 2005 — 2006
Master, Internetworking Engineering
National University of Defense Technology 1993 — 1997
Bachelor, Software Engineering
TELUS Communications November 2008 - Present
TELUS February 2006 - November 2008
Click Corporate Services Inc. August 2004 - February 2006
Skills
Call Centers, Selling, Wireless, Sales, Unified Communications, WAN, Customer Service, Time Management, Telecommunications, Technical Support, VoIP, IP, MPLS, Business Analysis, Managed Services
Education
Centennial College 2001 — 2004
Business Administration - Human Resources
Brebeuf College School 1995 — 1999
Rogers Communications January 2013 - Present
Bell July 2011 - December 2012
Cenovus Energy January 2011 - July 2011
TELUS Communications January 2010 - December 2010
Primus October 2007 - February 2010
Skills
Wireless, Telecommunications, Troubleshooting, Visio, Network Security, Mobile Devices, Business Analysis, IP, Network Architecture, TCP/IP, MS Project, LTE, CDMA, Cisco Technologies, Wireless Networking, RF, CCNA, HSPA, Unix, Integration
Education
Humber College 2003 — 2004
Diploma, post graduation in wireless telecommunication
Delhi University 1999 — 2002
Bachelor's degree, computer science
Indira Gandhi National Open University 1999 — 2002
Bachelor's degree, information technology
BC Yacht Brokers Association November 2014 - Present
Calibre Yacht Sales Ltd. February 2010 - Present
TELUS Communications March 1980 - July 2008
Skills
Boating, Yachting, Business Strategy, Marketing, Boat, New Business Development, Contract Negotiation, Marketing Strategy, Team Leadership, Leadership, Product Management, Strategic Planning, Sales, Business Intelligence, Product Marketing, Sales Management, B2B, Selling, Account Management
Education
Capilano University
Simon Fraser University
The University of British Columbia
TELUS March 2015 - Present
TELUS October 2012 - March 2015
TELUS October 2010 - October 2012
TELUS May 2010 - October 2010
TELUS April 2007 - May 2010
TELUS Communications 1998 - 2002
Skills
Telecommunications, IP, Call Center, VoIP, Wireless, Network Design, Customer Experience, Team Leadership, IPTV, Telephony, TCP/IP, Project Planning, MPLS, Mobile Devices
Education
Concordia University College of Alberta
TELUS April 2015 - Present
TELUS February 2011 - March 2015
Online Business Systems October 2008 - February 2011
TELUS Communications March 2007 - October 2008
TELUS June 2004 - March 2008
TELUS Communications August 2003 - June 2004
TELUS Communications April 2002 - August 2003
Skills
Contact Centers, Call Center, Genesys, CTI, Recruiting, Integration, Call Centers, Solution Architecture, Leadership, Telecommunications, VoIP, IVR, System Deployment, Managed Services, Technical Support, Avaya, Requirements Analysis, Business Analysis, Vendor Management
Education
DeVry Institute of Technology 1998 — 2001
Computer Information Systems, Computer Science
Rogers Communications March 2015 - Present
TELUS Communications January 2014 - February 2015
TELUS Communications June 2006 - January 2014
TELUS 2007 - 2008
Bata Inc (Nike Shop) 2004 - 2006
Skills
Telecommunications, Wireless, Project Management, Vendor Management, Customer Experience, Team Leadership, Cross-functional Team..., Product Management, Mobile Devices, Project Planning, Customer Satisfaction, Team Management, Business Analysis, CRM, Program Management
Education
Centennial College 2002 — 2005
Operations Management
Durham College 2011 — 2013
Carpentry/Carpenter
TELUS Communications
Skills
Telecommunications, Wireless, Solution Selling, Contract Negotiation, Direct Sales, Windows, Unified Communications, Managed Services, B2B, Troubleshooting, Call Centers, Sales Process, Customer Experience, Mobile Devices, VoIP, Salesforce.com, Account Management
Education
Capilano University 1995 — 1997
TELUS Communications March 2007 - Present
Skills
Product Management, Product Marketing, Telecommunications, Customer Experience, Product Launch, Wireless, Product Development, Product Lifecycle..., Cross-functional Team..., Product Requirements, Mobile Devices, Business Case, Strategy, Integration, Competitive Analysis, Mobile Technology, Team Leadership, Business Analysis, Management, PMP, Solution Architecture, Business Process, Team Management, Software Development, CRM, LTE, Vendor Management, Project Management, Requirements Analysis, Call Centers, VoIP, IP
Education
Centennial College 2001 — 2002
New Media Design Post Grad, New Media
University of Waterloo 1996 — 2000
Mathematics, Math and Business
CEGEP Heritage College September 1982 - Present
TELUS Communications September 1980 - September 1981
Auditor-General of Canada August 1978 - 1980
Education
Concordia University 1985 — 1988
M.A., Economics
Carleton University 1976 — 1980
B.Comm, Finance
Centennial College 2001 - Present
TELUS Communications 2004 - 2010
Amex Bank of Canada 1996 - 2003
Telcom Research, Burlington 1994 - 1995
Education
University of Toronto 2003 — 2004
E-Commerce
Centennial College 2002 — 2003
Certificate, With Honors, Teacher of Adults
University of Belgrade 1983 — 1985
Master of Science, Electrical & Computer Engineering
University of Belgrade 1972 — 1977
Bachelor of Science, Electrical & Computer Engineering
Rogers Communications Sr. Manager OperationsPaymentus CorpApril 2015 - Present
TELUS Communications February 2013 - April 2015
Fonorola 1994 - 1998
Skills
CCNA, Process Improvement, Efficiency..., Cost-savings, Process Identification, Great troubleshooting..., SDLC, Call Centers, Business Process, Telecommunications, Wireless, Team Leadership, Project Management, Customer Experience, Service Delivery, VoIP, MS Project, ITIL, Troubleshooting, Project Coordination, Call Center, PMP, Computer Network..., MPLS, Vendor Management, Integration, IP
Education
Dawson College 1984 — 1987
DEC, Civil Engineering Technology
Telus communications October 2011 - Present
Midwest Advertising October 2009 - July 2010
Tabagie Concorde September 2005 - May 2009
Skills
MySQL, JavaScript, PHP, Perl, Java, OOP, SQL, C++, Programming, Databases, C, Management, Unix
Education
Concordia University 2007 — 2010
Bachelor, Computer Science, Information Systems
College Ahuntsic 2004 — 2006
Diploma, pure sciences
Ecole Secondaire Pierre-Laporte 2000 — 2004
TELUS Communications December 2014 - Present
Skills
Telecommunications, Wireless, IP, Networking, Team Leadership, Troubleshooting, ITIL, Change Management, Release Management, Technical Writing, Training & Development, Bilingual Communications
Education
DeVry Institute of Technology 1994 — 1997
Bachelor of Science, Computer Information Systems
Telus Communications January 2003 - Present
Skills
Telecommunications, Unified Communications, Wireless, Solution Selling, Managed Services, VoIP, Direct Sales, Call Center, Voice & Data Convergence, PRI, Account Management, Avaya, Customer Experience, Sales Process, IP, Salesforce.com, B2B, Mobile Devices
Education
DeVry Institute of Technology 1982 — 1984
Diploma, Accounting and Computer Science
Drumheller, Alberta
TELUS March 2015 - Present
TELUS June 2012 - March 2015
TELUS March 2005 - June 2012
TELUS Communications March 2000 - March 2005
Williams July 1998 - March 2000
Nortel Networks / TTS Meridian Systems July 1997 - July 1998
Skills
IP, VoIP, Telecommunications, Network Design, Network Troubleshooting, Network Architecture, Network Engineering, Cisco Technologies, Avaya Technologies, Quality of Service - QoS, LAN Switching, Split MultiLink..., Routing Protocols, Fiber Optic Networks, 10G Ethernet, Ethernet IP, Catalyst Switches, Telephony, Cisco IOS, Switches, Avaya Shortest Path..., Avaya Fabric Connect, IP Multicast, Video over IP, Polycom Video, Wireless Networking, Wireshark
Education
Concordia University
Bachelor's degree, Physical Geography
Vanier College
D.E.C
TELUS Small Business Solutions June 2008 - Present
TELUS Communications 1998 - 2014
TELUS 1998 - 2008
Skills
Call Centers, Workforce Management, Customer Experience, Telecommunications, Customer Satisfaction, Contact Centers, Vendor Management, Process Improvement, Avaya, Team Leadership, Forecasting, Business Analysis, Customer Service, Operations Management, Customer Retention, Outsourcing, BPO
Education
Holland College 1990 — 1992
Business Information Processing, Business Analysis
Dalhousie University 1977 — 1979
Social Sciences
TELUS Communications January 2014 - Present
Fédération de Soccer du Québec March 2011 - June 2015
Education
Concordia University 2014 — 2017
Bachelor of Commerce (BCom), Accounting