TELUS Communications
Industry: Telecommunications company
DescriptionTelus Corporation is a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. Customer service: 00 1 416-940-5995 Headquarters: Vancouver, Canada Revenue: 12.5 billion CAD (2016) Subsidiaries: Koodo Mobile, Telus Mobility, Telus TV,
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TELUS Communications Employees
TELUS Sourcing Solutions June 2006 - Present
TELUS Communications June 2005 - June 2006
TELUS Communications February 2001 - June 2005
TELUS Communications September 1998 - February 2001
Skills
Performance Management, Leadership Development, HR Transformation, E-Learning, Talent Management, Change Management, Organizational..., Human Resources, Strategic Planning, Business Development, Employee Engagement, Coaching, Workforce Planning, Organizational..., Succession Planning, Leadership, Strategy, Business Strategy, Management, Team Building, HR Policies, HRIS, Management Consulting
Education
Simon Fraser University 2002 — 2003
Executive Management - Business
University of Michigan 2001 — 2001
Executive Program - Human Resources
The University of British Columbia 1986 — 1992
B.A., B.ED
Avaya January 2010 - August 2012
Avaya July 2009 - December 2009
SiNet Solutions September 2008 - June 2009
TELUS Communications October 2002 - July 2008
SiNet Solutions April 2001 - October 2002
Cisco Systems Canada Co. July 1997 - April 2001
Compaq October 1994 - July 1997
Olivetti Canada 1986 - 1991
Skills
Business Development, Go-to-market Strategy, Telecommunications, Channel Partners, SaaS, Leadership, Channel, Unified Communications, Solution Selling, Enterprise Software, Strategy, Start-ups, Telephony, Selling, Change Management, Managed Services, Sales Management, Team Building, Management, VoIP, IP, Customer Experience, Program Management, Sales, Networking, Professional Services, Avaya Technologies, Channel Sales, Strategic Partnerships, Cloud Computing, Direct Sales, Wireless, Product Management, Account Management
Education
Ryerson University 1978 — 1983
Bachelor of Business Management
Fraser Health Authority March 2013 - Present
ICBC - Insurance Corporation of British Columbia June 2008 - March 2013
Tek Systems March 2007 - June 2008
The University of British Columbia 2006 - 2007
StemSoft Software 2005 - 2006
MDSI - Mobile Data Solutions (Now Ventyx) 2000 - 2005
Telus Communications 1997 - 2000
Skills
Requirements Analysis, Project Plans, Business Analysis, Requirements Gathering, Software Project..., Project Management, PMO, PMP, Change Management, Business Process..., Integration, Team Leadership, Software Development, Program Management, Business Process, MS Project, SharePoint, Management, Project Planning, Risk Management, Project Delivery, Telecommunications, Procurement, Team Building, Vendor Management, Team Management, Contract Management, Visio, Resource Management, Analysis, CRM, Release Management, Service Delivery, Software Documentation, Process Improvement, Project Coordination, Databases, SDLC, Software Implementation, Information Technology, Data Center, Stakeholder Management, Governance, Project Portfolio..., Training, Leadership, Business Requirements, IT Management, Business Intelligence, IT Strategy
Education
PMI (Project Management Institute)
Simon Fraser University
BA, Applied Sciences
The University of British Columbia
Certificate in Project Management
College of Physicians and Surgeons of British Columbia 2006 - Present
Royal Canadian Mounted Police 2005 - 2006
TELUS Communications 2001 - 2005
Hewitt Associates 1999 - 2001
KJ Lee Group 1996 - 1998
Heart and Stroke Foundation of BC & Yukon 1991 - 1996
Skills
Communications Planning, Strategic Communications, Internal Communications, Media Relations, Workshop Design, Adult Education, Government Relations, Public Relations, Social Media, Media Skills Training, Leadership, Event Management, Editing, Fundraising, Strategic Planning, Change Management, Newsletters, Management, Speech Writing, Crisis Communications, Reputation Management, Spokesperson, Communication Training, Corporate Communications, Stakeholder Management, Public Affairs, Message Development, Publicity, Stakeholder Engagement
Education
The University of British Columbia 2010 — 2013
MEd, Adult Education
Vancouver Community College 2008 — 2009
BC Provincial Instructor's Diploma, Adult and Continuing Education
Vancouver Community College 2005 — 2006
Professional Trainer Certificate, Adult and Continuing Education
Simon Fraser University 1989 — 1992
BA, Communications / English
TELUS January 2014 - Present
TELUS May 2012 - January 2014
TELUS December 2010 - May 2012
Government of Canada May 2005 - May 2011
TELUS September 2009 - December 2010
TELUS Communications 2008 - 2009
Skills
Solution Selling, Unified Communications, Wireless, Account Management, Telecommunications, Managed Services, Selling, Sales Operations, Business Development, Customer Retention, Team Leadership, Direct Sales, New Business Development, Call Centers, VoIP, Sales Process, Strategic Partnerships, Mobile Devices, Customer Experience, Product Management, Enterprise Software, Sales
Education
Ryerson University
Bachelor of Commerce (B.Com.), Business Technology Management
Simon Fraser University August 2015 - Present
Simon Fraser University November 2012 - August 2015
SFU April 2012 - December 2012
Simon Fraser University November 2011 - April 2012
Simon Fraser University January 2011 - November 2011
Simon Fraser University February 2010 - November 2011
TELUS Communications 2005 - August 2009
TELUS 2004 - 2005
TELUS 2003 - 2005
TELUS 1999 - 2003
Skills
Leadership, Research, Coaching, Business Analysis, Customer Experience, Program Management, Business Case, Public Speaking, Telecommunications, Data Analysis, Performance Management, Web Development, Revenue Assurance, Change Management, Management, Cross-functional Team..., Team Building, CRM, Analysis, Editing, Customer Service, Policy, Strategy, Qualitative Research, Curriculum Assessment, Academic Integrity, Student Discipline, Elections, Election Monitoring, Team Leadership, Web Analytics, Project Management, Project Planning, Social Media, Strategic Planning, Report Writing, Curriculum Design, Student Affairs
Education
Simon Fraser University 2007 — 2010
BA, Geography
IABC/BC September 2014 - Present
PR Associates January 2011 - Present
TELUS Communications December 2009 - January 2011
Defined Communications July 2008 - January 2011
Home For The Games June 2009 - March 2010
BC Treaty Commission February 2008 - April 2009
TELUS January 2006 - February 2008
TELUS June 2004 - January 2006
Chorus Marketing October 2003 - May 2004
Co-operative Auto Network September 2002 - January 2004
Skills
Media Relations, Brochures, Fact Sheets, Collateral Material..., Strategic Communications, Aboriginal Relations, Corporate Communications, Marketing Communications, Community Engagement, Press Releases, Community Development, Content Strategy, Start-ups, Integrated Marketing, Communications Planning, Social Media, Newsletters, Public Relations, Investor Relations, Materials, Corporate Branding, Event Management, Message Development, Non-profits, Event Planning, Internal Communications, Digital Media, Advertising, Marketing Strategy, Reputation Management, Sponsorship, Corporate Social..., Crisis Communications, Proposal Writing, Speech Writing, Nonprofits
Education
Simon Fraser University 2010 — 2010
Internal and External Communications for Organizations
British Columbia Institute of Technology 1999 — 2001
Diploma, Marketing Management Communications
TELUS Communications October 2014 - Present
Telecon April 2014 - September 2014
Netricom January 2013 - March 2014
TELUS January 2012 - December 2012
Skills
Outside Plant, GPON, FTTx, Fiber Optics, Microstation, Teamwork, Time Management, Microsoft Office, Solidworks, C++, Matlab
Education
Simon Fraser University 2008 — 2014
Engineer's Degree, Electrical, Electronics and Communications Engineering
Simon Fraser University 2008 — 2014
Bachelor of Applied Science (BASc) - Electronic Engineering, Electrical, Electronic and Communications Engineering
The Walt Disney Company 2008 - Present
The Walt Disney Company August 2002 - October 2008
TELUS Communications June 2001 - July 2002
FedEx 2000 - 2001
FedEx 1999 - 2000
York Region Children's Aid Society 1998 - 1999
Skills
Digital Marketing, Direct Marketing, Marketing, CRM Integration, Mobile Marketing, Search Advertising, Paid Search Strategy, CRM Program Management, CAN-SPAM, Brand Management, Email Marketing, Customer Segmentation..., Privacy Compliance, Integrated Marketing, Marketing Strategy, Management, Market Planning, Marketing Communications
Education
University of Guelph 1993 — 1997
BASc, Consumer Studies, Marketing
London School of Economics and Political Science 1996 — 1996
Sheridan College 1997 — 1998
Post-Graduate, Corporate Communications, Corporate Communications
Eastview Secondary
Cisco Systems July 2013 - Present
Long View Systems February 2012 - July 2013
Long View Systems January 2010 - March 2012
TELUS Communications June 1997 - December 2009
TELUS June 1997 - December 2009
TELUS Business Solutions June 1997 - December 2009
Skills
Managed Services, Virtualization, Data Center, Storage, Unified Communications, Enterprise Software, NetApp, Solution Selling, Cloud Computing, Outsourcing, Wireless, Telecommunications, VoIP, WAN, Cisco Technologies, Pre-sales, Selling, MPLS, Infrastructure, Account Management, Network Architecture, Strategic Partnerships, Vendor Management, IP, Information Technology, Sales Process, Business Development, Integration, Network Design, SaaS, Professional Services, Direct Sales, Networking, Channel Partners, Solution Architecture, Go-to-market Strategy, Mobile Devices, Disaster Recovery, HP, Product Management, Security, Salesforce.com, Sales
Education
Royal Military College of Canada/Collège militaire royal du Canada 1988 — 1992
Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering
Senator Riley High School 1985 — 1988
Cbeyond February 2014 - Present
Cbeyond July 2013 - Present
TeraGo Networks June 2010 - July 2013
Primus Telecommunications Group, Inc. October 2009 - June 2010
TELUS Communications June 2000 - November 2009
Media Classified Ltd January 2009 - October 2009
Bell Canada January 1989 - May 1999
Skills
Unified Communications, VoIP, MPLS, Telecommunications, WAN, Fixed Wireless, Data Center, Mobile Applications, Collaborative, Efficiency Improvement, Optimization, Product Management, Account Management, Sales Engineering, Sales Presentations, RFP preparation, Cloud Computing, SIP Trunking, SaaS, IP, Wireless, Co-location, Managed Services, Disaster Recovery, LAN-WAN, Strategic Partnerships, Channel Partners, Solution Selling, Telephony, SIP, Cisco Technologies
Education
Seneca College of Applied Arts and Technology 1982 — 1985
Diploma, Computer Engineer
Spruce Products Group & Spruce Media Group 2013 - 2014
TELUS Communications 2011 - 2013
TELUS 2009 - 2011
TELUS Communications 2006 - 2008
TELUS 2000 - 2006
Skills
Strategy, Business Analysis, Telecommunications, Business Process, Cross-functional Team..., Negotiation, Business Strategy, Transaction Advisory..., Structured Analysis, Strategic Analysis, Quantitative Analytics, Financial Analysis, Business Case..., Business Process..., Competitive Analysis, Strategic Planning, Business Development, Cost/ benefit analysis, Business Analytics, Business Transformation, SWOT analysis, Executive-level..., P&L Modeling, Business Solutions, Pricing Strategy, Requirements Gathering, Process Engineering, Program Management, Operational Risk..., Business Process..., Process Mapping, Tender Development, Team Leadership, Solution Selling, Leadership, Management
Education
University of Victoria 1988 — 1992
BA, Political Science
Simon Fraser University 2001 — 2002
GDBA, Business Administration
Sauder School (University of BC) 2005 — 2011
strategy development, strategic execution, financial analysis, negotiations, leadership, coaching
Simon Fraser University August 2015 - Present
Simon Fraser University June 2011 - Present
Simon Fraser University, Beedie School of Business August 2010 - June 2011
Simon Fraser University December 2009 - May 2010
TELUS Communications 2008 - 2009
Skills
Workshop Facilitation, Resume Writing, Event Planning, Career Counseling, Panel Moderator, Interview Preparation, Cover Letters, Recruiting
Education
Simon Fraser University 2003 — 2009
BBA, Marketing, Human Resource Management
impact8 Inc. 2014 - Present
Uniscan Consulting Inc. April 2007 - Present
Center for Creative Leadership January 2013 - Present
Coaching Out of the Box® March 2010 - Present
CentrePoint Non-Profit Management 2000 - 2007
TELUS Communications 1998 - 1999
Computer Integration Resource Centre (Calgary) 1991 - 1998
Skills
Leadership Development, Executive Coaching, Coaching, Organizational..., Leadership, Workshop Facilitation, Strategic Planning, Strategy, Training, Talent Management, Management Development, Nonprofits, Team Building, Emotional Intelligence, Career Development, Executive Development, Organizational..., Personal Development, Entrepreneurship, MBTI, Business Coaching, Staff Development, Management Consulting, Culture Change, Facilitation, Employee Engagement, Conflict Resolution, Performance Management, Management, Human Resources, 360 Feedback, Team Leadership, Recruiting, Project Management, Business Strategy
Education
Royal Roads University 2008 — 2008
CEC, Graduate Certificate in Executive Coaching
CultureSync Academy 2012 — 2012
Tribal Leadership Intensive I & II
University of Calgary, Haskayne School of Business 1982 — 1987
BComm, Business
Coast Mental Health September 2015 - Present
BC Cancer Foundation March 2009 - September 2015
TELUS June 2007 - March 2009
TELUS Communications December 2005 - June 2007
TELUS Communications May 2003 - December 2005
TELUS Communications October 1998 - May 2003
TELUS Communications May 1994 - October 1998
Mohawk Oil 1990 - 1992
Skills
Employee Engagement, Strategic HR, Strategy, Organizational..., Leadership Development, Change Management, Talent Management, Performance Management, Succession Planning, Employee Training, Human Resources, Coaching, Leadership, Organizational..., Operations Management, Onboarding, Team Leadership, Employee Relations, Leadership Coaching, Operational Management, Organizational..., Employee Benefits
Education
Royal Roads University 2003 — 2005
MBA, HR Management
Kwantlen University College 1992 — 1994
Interior Design Diploma; Bachelor of Applied Design achieved 2002
WVSS
Utility Solutions Corporation September 2015 - Present
Your Fit Body Now August 2014 - Present
Body Buster Fitness October 2013 - Present
Huntech USA LLC August 2015 - September 2015
Just Energy December 2010 - June 2013
TELUS Communications June 2008 - September 2010
Skills
Power Engineering, Project Engineering, Electrical Engineering, Engineering, Engineering Management, Sales, Small Business, Leadership, Customer Service, Personal Training, Athletic Performance, Athletic Training, Athlete Development, Sports Coaching, Sports, Sports Conditioning, Strength Training, Strength & Conditioning, Sports Management, Dedicated Professional, Athletics, Public Speaking, Sales Management, Project Management, Group Training, Basketball, Basketball Coaching
Education
Ryerson University 2005 — 2009
Bachelor, Electrical Engineering, 3.00 GPA
delivery.com April 2014 - Present
vente-privee USA April 2013 - April 2014
vente-privee USA May 2012 - March 2013
Experian CheetahMail November 2009 - September 2012
QAS August 2006 - November 2009
Dimsum 2006 - 2007
TELUS July 2004 - May 2006
Junior Achievement Canada January 2004 - April 2006
TELUS Communications November 2002 - July 2004
Education
Simon Fraser University 1997 — 2002
BSc, Management Information Systems and Computing Science
Accenture January 2015 - Present
In Genius Solutions inc. April 2008 - January 2015
Centennial College May 2011 - September 2011
TELUS Communications March 2006 - March 2008
Rogers Communications July 1992 - November 2005
Skills
Customer Experience, Strategic Planning, DRP, Outsourcing, Contact Centers, IVR Strategy, Performance Improvement, Training Delivery, Public Speaking, Leadership Development, Technology Needs..., Business Discovery, Work At Home, Six Sigma, COPC Registered..., Team Building, Corporate Communications, Strategy, CRM, Business Analysis, Process Improvement, Call Centers, Leadership, Operations Management, Program Management, Management, Customer Satisfaction, Telecommunications, Cross-functional Team..., Business Transformation, Analysis, Consulting, Workforce Management, Change Management, Vendor Management, Business Process..., Executive Management
Education
Toronto School of Business 1992 — 1993
Diploma, Business Administration and Accounting
Ryerson University 1989 — 1991
Arts
TELUS August 2013 - Present
TELUS Communications July 2010 - July 2013
TELUS Communications December 2007 - June 2010
TELUS August 2003 - November 2007
TELUS June 2001 - August 2003
Regina Regional Economic Development Authority June 1998 - June 2001
Fratelli's Caffe August 1995 - October 2000
Tourism Saskatchewan May 1993 - May 1998
Skills
Leadership, Building Relationships, Negotiation, Telecommunications, Product Marketing, Product Management, Cross-functional Team..., Strategic Partnerships, Channel, Strategic Planning, Integration, Strategy, Sales Process, Contract Negotiation, Marketing, Entrepreneurship, Management, Marketing Strategy, Vendor Management, Salesforce.com, Business Planning, Team Leadership, Team Building, New Business Development, Sales, Business Development
Education
Queen's University
MBA, Business Administration
The University of British Columbia
BA, Economics
Professional Development
TELUS Communications February 2015 - Present
RBC Card Based Payments December 2013 - December 2014
SJL Consulting April 2013 - September 2013
Ministry of Health and Long Term Care – Health Data Branch November 2012 - April 2013
Ministry of Government Services – PSISB Branch July 2012 - October 2012
Canadian Tire April 2011 - July 2012
Toronto Stock Exchange June 2008 - February 2011
RBC February 2007 - May 2008
TD August 2005 - February 2007
Sears Credit Services (Sears Canada Inc.) March 2002 - July 2005
Skills
SDLC, Quality Center, Software Quality..., Test Automation, Test Planning, Requirements Analysis, User Acceptance Testing, QTP, Test Management, Test Cases, Agile Methodologies, System Testing, Quality Assurance, Testing, JIRA, Test Strategy, Scrum, Waterfall, Requirements Gathering, HP Quality Center, Business Analysis, Business Requirements, Systems Analysis
Education
Learning Tree 2010 — 2011
Certification, UNIX/LINUX Refresher Course
Ryerson University 2001 — 2004
Bachelor's degree, Computer Science
The McArthur Consulting Group January 2008 - Present
Information and Privacy Commissioner of B.C. January 2011 - Present
The Arthritis Society July 2014 - Present
TELUS Communications 1972 - 2007
Skills
Privacy Law, Corporate Governance, Risk Assessment, Data Privacy, Policy, Risk Management, Governance, Security, Corporate Law, Information Security, Government, Privacy Policies, Private Investigations, Intellectual Property, Change Management, Public Policy, Information Security..., Enterprise Risk..., Legal Research, Contract Negotiation, Data Security, Privacy Compliance
Education
Simon Fraser University
TELUS February 2013 - Present
TELUS Communications November 2009 - February 2013
TELUS July 2006 - November 2009
TELUS February 2004 - July 2006
TELUS September 2000 - February 2004
ISM-BC February 1996 - September 2000
BC TEL March 1994 - January 1996
BC TEL July 1993 - February 1994
BC TEL October 1991 - June 1993
BC TEL January 1990 - September 1991
Skills
SOX, Risk Management, Security, Audit, Auditing, Risk, CISA, IT Operations, Risk Assessment, COBIT, IT Audit, Internal Audit, Enterprise Risk..., IT Risk, PCI DSS, Integration, CISSP, Internal Controls, Vendor Management, IT Strategy, Business Continuity, Information Security, IT Service Management, Business Process, Troubleshooting, ISO 27001, SharePoint, Sarbanes-Oxley Act, Process Improvement, Financial Risk, Management, Disaster Recovery, Network Security, Business Analysis, CRISC, Information Security..., Telecommunications, IT Management, Information Technology, Project Management, Business Process..., SAS70, Leadership, Project Planning, ITIL, Governance, Servers, Operational Risk..., Security Audits, COSO
Education
Simon Fraser University 1982 — 1990
BSc, Computing Science, Business Administration
Simon Fraser University
TELUS May 2011 - Present
TELUS Communications April 2009 - May 2011
TELUS June 2007 - April 2009
Skills
Change Management, Cross-functional Team..., Negotiation, Contract Negotiation, Procurement, Strategic Sourcing, Supply Chain Management, Operations Management, Team Leadership, Contract Negotiations, Outsourcing, Process Improvement, Business Process..., Program Management, RFP, Team Building, Team Management, Contract Management, Vendor Relations, Logistics, Project Planning, Telecommunications, Leadership, Project Management, Management, Supply Chain, Stakeholder Management, Sourcing, Enterprise Software, Strategy, Coaching, Wireless, Business Process, Project Portfolio..., PMO, Business Analysis, PMP, Business Case, Project Delivery, Integration, Business Transformation, Customer Experience, Management Consulting, Product Management, Call Centers, Service Delivery
Education
Simon Fraser University 1982 — 1987
Bachelor of Arts (BA), Communications and Economics
Britannia High School 1977 — 1982
Bachelor of Arts, Economics and Communications
TELUS Communications July 2005 - July 2015
EDS Group December 2001 - July 2005
EDS Group September 2000 - November 2001
Skills
PMP, ITIL, MCSE, Microsoft Certified..., CompTIA A+ Certification, CompTIA Network+..., Project Management, A+, Vendor Management, Technical Project..., Telecommunications, Cisco Technologies, Integration, Project Planning, Resource Management, MS Project, CompTIA, IT Management, Business Analysis, Project Portfolio..., Engagement Management, Program Management, Management, Networking, st john ambulence, Data Center
Education
Sheridan College 2015 — 2016
Sheridan College 2013 — 2013
NB Community College 1981 — 1982
Diploma
Projax Consulting January 2010 - Present
BC Hydro, T&D Project Conrtols May 2013 - March 2014
Quester Tangent April 2013 - August 2013
BC Hydro December 2009 - March 2013
PHSA February 2008 - December 2009
Yellow Pages Group October 2006 - December 2007
TELUS Communications March 2006 - November 2006
Quester Tangent October 2005 - March 2006
BC Ferries January 2005 - December 2005
Cyber Space LLC 2000 - 2004
Education
Royal Roads University 2004 — 2006
MBA
UCL 1992 — 1996
Bachelor of Engineering (B.E.)
TELUS January 2010 - Present
TELUS Communications March 2007 - December 2009
St. Joseph Communications July 2006 - January 2007
FedEx Kinko's October 2002 - June 2005
Shred-it April 2000 - September 2002
Lyreco 1997 - 2002
Lyreco April 1997 - 2000
UPS September 1992 - March 1997
Skills
Solution Selling, New Business Development, B2B, Sales Management, Account Management, Team Leadership, Direct Sales, Business Development, Customer Retention, Sales, Selling, Wireless, Strategic Planning, Business Strategy, Key Account Management, Telecommunications, Team Building, Managed Services, Salesforce.com, Strategy, Management, Mobile Devices, Product Marketing, Competitive Analysis, Leadership, Marketing Strategy, Strategic Partnerships, Sales Process, Channel, Lead Generation, Sales Operations, Negotiation, Product Management, Sales Presentations, Contract Negotiation, CRM, Cold Calling, Time Management, Customer Experience, SaaS, Unified Communications
Education
Seneca College of Applied Arts and Technology 1989 — 1992
Marketing
Citrix August 2013 - Present
Citrix January 2013 - August 2013
Kadoh Consulting Inc. - Authorized Partner for Zenprise Inc. September 2010 - August 2013
Nasuni January 2013 - June 2013
The Phone Experts November 2009 - August 2010
TELUS Communications May 1998 - December 2008
Skills
Mobile Device Management, Wireless Services, Microsoft Exchange, Security, Wireless, Channel Management, Sales Management, New Business Development, Channel Partners, Hardware, Selling, Integration, Voice & Data Convergence, Team Leadership, Channel, VoIP, Managed Services, Product Management, SaaS, Enterprise Software, Pre-sales, Solution Selling, Disaster Recovery, Data Center, Sales, SIP Trunking, Network Design, Business Development, Start-ups, Cisco Technologies, Cloud Computing, Management, Account Management, IP, SIP, Business Process, Telecommunications, Networking, Contact Centers, Telepresence, Professional Services, Strategic Partnerships, VMware, Direct Sales, Mobile Devices, Vendor Management, Storage, ITIL, Citrix, Unified Communications
Education
Southern Alberta Institute of Technology 1984 — 1988
Communications Electrician, Telecommunications
TELUS Communications December 2014 - Present
TELUS May 2014 - December 2014
TELUS February 2011 - May 2014
TELUS June 2007 - February 2011
TELUS June 2005 - June 2007
Skills
Call Center, Change Management, Wireless, Microsoft Office, Telecommunications, Customer Experience, Call Centers, Customer Service, Business Analysis, Research, Process Improvement, Training, Customer Satisfaction, Team Leadership
Education
Simon Fraser University 2005 — 2009
Bachelor of Arts, Sociology
Simon Fraser University
BBA, Accounting and Finance
TELUS September 2011 - Present
CONNEX SEE SERVICES INC. April 2007 - February 2011
Bell Canada 2003 - 2007
Avaya 1999 - 2003
TELUS Communications 1996 - 1999
Nortel 1994 - 1996
TELUS 1980 - 1993
Skills
Telephony, VoIP, Unified Communications, Telecommunications, Avaya, Wireless, Pre-sales, MPLS, Managed Services, LAN-WAN, IP, SIP, Solution Selling, Cisco Technologies, Direct Sales, Network Design, Professional Services, Ethernet, IVR, WAN, SIP Trunking, Video Conferencing, Cabling, Contact Centers, Call Centers
Education
Southern Alberta Institute of Technology 1981 — 1984
Communication Technician
TELUS February 2014 - Present
TELUS March 2013 - Present
TELUS Communications January 2010 - Present
TELUS Communications Inc. October 2004 - February 2010
TELUS Communications Inc. January 2003 - October 2004
TELUS Communications Inc. January 2002 - December 2003
Skills
Application Architecture, IT Strategy, eTOM, Enterprise Architecture, Telecommunications, Change Management, TOGAF, Operations Management, Software Project..., SDLC, Integration, SOA, Business Architecture, Requirements Analysis, Solution Architecture, Architecture, Business Analysis, Strategy, Project Management, Business Process, Management, Leadership, IT Transformation, Project Portfolio..., PMO, Requirements Gathering, ITIL, Architectures, Business Intelligence, Information Technology
Education
Simon Fraser University
TELUS Communications Labour Relations ConsultantHealth Employers Association of British Columbia1996 - 2001
Skills
Performance Management, Change Management, Employee Engagement, Team Leadership, Labor Relations, Telecommunications, Coaching, Employee Relations, Leadership, Call Centers, Management, Organizational...
Education
Queen's University 1995 — 1996
Masters, Industrial Relations
University of Victoria 1990 — 1995
Bachelor of Arts, Political Science, Economics
TELUS Communications October 2014 - Present
TELUS November 2010 - October 2014
TELUS February 2010 - November 2010
TELUS November 2006 - February 2010
TELUS Communications November 2004 - November 2006
Intel 2000 - 2003
Skills
Employee Engagement, Talent Management, Performance Management, Leadership, Coaching, Human Resources, Workshop Facilitation, Talent Acquisition, Organizational Design, Career Development, Organizational..., Culture Change, Succession Planning, Onboarding, Leadership Development, New Hire Orientations, Personnel Management, Change Management
Education
Simon Fraser University
BA, Political Science and Psychology
Rogers Communications February 2015 - Present
Ricoh Canada 2014 - February 2015
Right Brain for Hire 2013 - August 2014
MTS Allstream January 2005 - December 2012
MTS Allstream 2005 - 2006
TELUS Communications 2003 - 2004
Hewlett Packard September 1999 - 2002
Hewlett-Packard January 1998 - September 1999
Hewlett-Packard January 1996 - December 1997
Xerox Canada 1992 - 1994
Skills
Sales Enablement, Marketing Communications, Marketing Strategy, Demand Generation, Strategic Planning, Professional Services, B2B, Telecommunications, Market Planning, Go-to-market Strategy, B2B Marketing, Problem Solving, Strategic Content..., Integrated Marketing, Enterprise Software, Program Management, Strategy, CRM, Solution Selling, Management
Education
The University of Western Ontario
Bachelor of Arts (B.A.), English
Ryerson University
Continuing Education
York University
Continuing Education
Exclusive Sport Rentals March 2013 - Present
Exclusive Sport Rentals August 2011 - March 2013
Exclusive Party Rentals June 2011 - June 2012
Bell Mobility November 2010 - June 2011
VenCorps September 2010 - June 2011
Rogers Communications November 2008 - December 2009
Students in Free Enterprise (SIFE) August 2008 - August 2009
TELUS Communications October 2007 - November 2008
The Butler Did It, Inc. April 2005 - August 2007
Skills
SEO, Web Development, Web Analytics, Online Marketing, Sales Management, Entrepreneurship, Strategic Planning, Customer Service, Analysis, Photoshop, Copywriting, Business Strategy, Negotiation, New Business Development, Social Networking, Marketing, Event Planning, Leadership, Strategic Partnerships, CRM, Business Development, Start-ups
Education
Ryerson University 2007 — 2011
BCom, Entrepreneurship
TELUS Communications August 2015 - Present
TELUS September 2012 - August 2015
Telus Communications December 2003 - May 2009
UUNET Canada August 1995 - April 2002
Interlog Internet Services March 1995 - August 1995
Skills
BGP, MPLS, LAN/WAN, WAN, Routing, SNMP, Cisco, Ethernet, Routers, IP, Switches, Juniper, DNS, TCP/IP, Cisco IOS, Unix, Apache, CCNA, Network Engineering, Perl, Operating Systems, Network Operations, Frame Relay, OSPF, ATM, Windows, Routing Protocols, QoS, Troubleshooting, Cisco Technologies, Computer Network..., LAN-WAN, RIP, Cisco Routers, VLAN, VPN, Telecommunications, Networking, Cisco Nexus, ISDN, Network Design, T1, DSL, Firewalls, Network Architecture, VoIP, ATM networks, EIGRP, ISIS, Wireless Networking
Education
Ryerson University 1991 — 1993
BA, Computer Science
Esri November 2014 - Present
Esri January 2012 - November 2014
SpotOn Systems August 2009 - January 2012
Venture Communications May 2007 - July 2009
General Dynamics Canada October 2003 - May 2007
TELUS Communications 2002 - October 2003
Wi-LAN Inc. June 2000 - 2002
Nortel Networks 1998 - 1999
Nortel Networks 1997 - 1998
Nortel Networks 1995 - 1997
Skills
Strategy, Business Intelligence, International Sales, New Business Development, Marketing Strategy, Solution Selling, Sales, Account Management, Strategic Planning, Telecommunications, Cross-functional Team..., Cloud Computing, Team Leadership, Management, Enterprise Software, SaaS, Product Management, Product Development
Education
Queen's University 1999 — 2000
M.B.A., Marketing
Royal Military College of Canada/Collège militaire royal du Canada 1988 — 1992
B. Eng., Engineering Management
TELUS December 2013 - Present
TELUS July 2011 - February 2014
TELUS March 2007 - July 2011
TELUS 2004 - 2007
TELUS 2001 - 2004
TELUS 2000 - 2001
TELUS Communications 1999 - 2000
Macmillan Publishing 1996 - 2000
TELUS 1997 - 1999
Steven Banick & Associates 1996 - 1997
Skills
Quality Assurance, PMO, Team Building, Release Management, Outsourcing, Budgeting, Testing, SDLC, Resource Management, Software Project..., Program Management, Integration, IT Strategy, Application Development, Team Leadership, Data Warehousing, Software Development, Software Quality..., Business Intelligence, Telecommunications, Mentoring, People Management, Team Management, Strategic Planning, Budgets, Management, Operations Management, Training, Visio, MS Project, Vendor Management, Project Portfolio..., Business Process, Analysis, Leadership, Solution Architecture, Business Process..., Risk Management, Requirements Analysis, Project Management, Enterprise Software, Strategy, Process Improvement, IT Management, Change Management, Agile Methodologies, PMP, Business Analysis, Requirements Gathering, Project Planning
Education
Royal Roads University 2014 — 2015
Master of Business Administration (MBA), Management Consulting
Royal Roads University 2000 — 2002
Masters Certificate, Project Management Professional Development Program
The George Washington University 2000 — 2002
Masters Certificate, Project Management
ESI
Project Management Professional (PMP)
BETTeRprogram February 2009 - Present
Innovative Facilitation 2001 - Present
TELUS Communications 1997 - 2001
Bell Mobility 1993 - 1996
Bell Mobility 1993 - 1996
PitneyBowes 1991 - 1993
Skills
Project Management, Customer Loyalty..., Executive Coaching, Performance Management, Leadership Development, Management Consulting, Marketing Strategy, Organizational..., Training, Team Building, Direct Sales, Coaching, Leadership, New Business Development, Sales Management, Strategic Planning, Entrepreneurship, Change Management, Customer Service, Program Management, Program Facilitation, Strategy, Business Strategy, Talent Management, Account Management, Team Leadership, Career Development..., Employee Engagement, Start-ups, Process Improvement, Management, Solution Selling, Public Speaking, Innovation Consulting, Telecommunications, Leadership Development..., Product Management, Business Planning, Strategic Partnerships, Business Development, Workshop Facilitation, Business Process..., Cross-functional Team..., CRM, Consulting, Executive Development, Organizational..., 360 Feedback, Organizational Design
Education
University of Ottawa / Université d'Ottawa 1986 — 1988
Masters, Physical Education
Queen's University 1982 — 1986
BA/BPHE, Psychology & Physical and Health Education
Socrata November 2013 - Present
Socrata June 2010 - November 2013
TELUS Communications October 2006 - May 2010
TELUS Business Solutions September 2005 - October 2006
Pivotal Corp. March 2005 - September 2005
Pivotal Corporation September 2001 - September 2005
Skills
Product Management, SaaS, Strategic Partnerships, Marketing Strategy, Go-to-market Strategy, Product Marketing, Demand Generation, Enterprise Software, Marketing Automation, Sales Enablement, Cloud Computing, Lead Generation, Management, CRM, Strategy, Sales, Salesforce.com, Marketing, Online Advertising, Digital Marketing, Solution Selling
Education
Simon Fraser University 2004 — 2006
Executive MBA, Master of Business Administration
The University of British Columbia / UBC 1991 — 1994
Electrical Engineering
TELUS June 2013 - Present
TELUS June 2012 - Present
TELUS Communications July 2009 - June 2012
TELUS Communications July 2008 - June 2009
TELUS 2003 - March 2008
Skills
Business Analysis, Business Process, Business Process..., Telecommunications, Business Transformation, Process Engineering, Process Improvement, Customer Experience, Deployment, Service Delivery, Process Management, Change Management, Analysis, Program Management, Process Optimization, Six Sigma, Problem Solving, Requirements Gathering, Requirements Analysis, Strategic Planning, Business Requirements, Gap Analysis, Visio, Business Process Design, Process Mapping, Business Case, Business Process Mapping, PMO
Education
Ryerson University
Bachelor of Commerce (BCom), Marketing
TELUS Communications January 2013 - Present
TELUS June 2010 - January 2013
Daniel Zaluski Consulting October 2009 - June 2010
Bell Canada July 1999 - November 2009
Junior Achievement of London & District 1985 - 2004
Skills
Telecommunications, Business Case, Business Analysis, Team Leadership, Business Transformation, Program Management, Change Management, Integration, Cross-functional Team..., Data Center, Team Management, Strategic Planning, Project Management, Business Development, Process Improvement, Project Planning, Enterprise Software, Vendor Management, Business Strategy, IT Strategy, Business Process..., Strategic Vision, Project Portfolio..., PMO, Supplier Negotiation
Education
Ryerson University 1973 — 1976
Civil Engineering, Municipal
Canadian Institute of Managemnt 1984 — 1987
Professional Manager, Management Leadership
TELUS February 2014 - Present
TELUS July 2011 - Present
TELUS Communications July 2007 - December 2011
Bell Mobility 2005 - 2007
Bell Mobilty 2003 - 2005
Bell Mobility 2001 - 2003
Moore North America 1992 - 2001
Skills
Mobile Devices, Strategy, Project Planning, Management, Product Management, Telecommunications, Wireless, Leadership, Project Management, Networking, Cross-functional Team..., Vendor Management, PMO, Training, Customer Experience, Integration
Education
Ryerson University 1987 — 1992
Bachelor of Business Management
TELUS May 2014 - Present
TELUS Communications June 2010 - May 2014
TELUS July 2009 - June 2010
TELUS December 2006 - June 2009
Skills
Leadership, Team Management, Business Analysis, Carrier Relationship..., CRM, Product Management, Product Marketing, Service Development, Go-to-market Strategy, Strategic Alliances, Strategic Partnerships, P&L Management, Location Based Services, APIs, SMS, Payments, Channel Relationship..., Start-ups
Education
TELUS Leadership NOW Program 2012 — 2013
Organizational Leadership
TELUS Leadership NOW Program 2011 — 2012
Organizational Leadership
The University of British Columbia 2008 — 2010
Executive Education
Simon Fraser University 2002 — 2006
Bachelor's Degree, Business Administration and Management
TELUS Communications July 2013 - Present
TELUS January 2011 - July 2013
Alberta Blue Cross September 2009 - January 2011
Infosys Technologies Ltd March 2005 - May 2008
Infosys Technologies Ltd August 2003 - March 2005
Skills
Business Process, CRM, Change Management, Cross-functional Team..., Leadership, Management Consulting, Project Management, Requirements Analysis, SDLC, Software Development, Software Project..., Team Management, Workshop Facilitation, Business Analysis, Management, Consulting, Program Management, Requirements Gathering
Education
Queen's University 2008 — 2009
MBA, Consulting / Project Management
Rotterdam School of Management, Erasmus University 2009 — 2009
MBA, Strategy Consulting / Marketing
Visvesvaraya Technological University 1999 — 2003
B.E, Computer Science
Mount Assisi School 1984 — 1998
SAIT, Information Services September 2015 - Present
Cenovus Energy October 2013 - May 2015
Alberta Treasury Branch May 2009 - September 2013
TELUS Communications 2006 - November 2008
TELUS 2004 - May 2006
TELUS Communications 2002 - 2004
TELUS 1997 - 2002
Skills
Visio, MS Project, Integration, Project Management, PMO, Management, Leadership, Performance Management, Access, Data Analysis, SAP, Data Warehousing, Budgets, Team Leadership, Strategic Planning, Telecommunications, Team Building, Vendor Management, Business Process, Process Improvement, Business Process..., Change Management, Project Portfolio..., Business Analysis, PMP, Requirements Gathering, IT Strategy, Project Delivery, Program Management, Requirements Analysis, SDLC, IT Management, Business Intelligence, Cross-functional Team..., Governance, Resource Management, Software Project..., CRM, IT Service Management, Software Documentation, Service Delivery, Project Planning, Business Requirements, SharePoint, Quality Assurance, Information Technology
Education
Royal Roads University 2000 — 2004
Master Certificate, Project Management
The George Washington University 2000 — 2004
Master Certificate, Project Management
Fairview College 1980 — 1981
Certificate, Business Administration
TELUS August 2015 - Present
TELUS Communications February 2014 - Present
TELUS Communications January 2011 - February 2014
CDW Canada August 2008 - January 2011
CDW Canada July 2007 - July 2008
Berbee August 2006 - July 2007
Skills
Account Management, Product Marketing, Solution Selling, Management, Marketing, Strategy, Business Development, Project Management, Strategic Partner..., P&L Management, Strategic Roadmaps, Sales, Presentations, Direct Sales, Business Strategy, Sales Process, Team Management, Integration, Professional Services, Partner Management, Leadership, Product Management
Education
Ryerson University 2004 — 2006
Bachelor, Marketing
Seneca College of Applied Arts and Technology 2001 — 2004
Marketing Management, Marketing/Marketing Management, General
TELUS Communications March 2015 - Present
Global University Systems (The London School of Business and Finance) May 2012 - March 2015
Global University Systems (London School of Business & Finance) September 2009 - May 2012
Skills
International Education, Staff Development, Student Recruiting, Leadership Development, Recruiting, Higher Education, Educational Leadership, Coaching, Management, Public Speaking, Customer Service, Strategic Planning, Microsoft Office, Adult Education, Admissions, Teaching, Educational Consulting, Teamwork, Team Leadership, Research, CRM, E-Learning, Time Management, Teacher Training, Career Counseling, Public Relations, Business Development, Account Management, Wireless Communications..., Mobile Devices, New Business Development, Relationship Management, Sales
Education
Seneca College of Applied Arts and Technology 2005 — 2008
Associate's degree, Business Administration/Management
Bell April 2013 - Present
eHealth Ontario April 2010 - November 2012
TELUS Communications December 2006 - January 2010
TELUS Communications December 2005 - December 2006
Allstream January 2005 - December 2005
Allstream November 2001 - January 2005
Allstream January 2000 - November 2001
Allstream September 1998 - January 2000
AT&T Canada October 1997 - September 1998
ACC TelEnterprises Ltd. (bought by Allstream) March 1996 - October 1997
Skills
Integration, Telecommunications, ITIL, Analysis, Change Management, Problem Management, Business Transformation, Business Analysis, Process Improvement, Process Analysis, Operational Process..., IT Project..., Project Management, Project Coordination, Risk Management, Business Process..., Cloud Computing, Enterprise Software, Visio, SharePoint, MS Project, CRM, Business Process, Cross-functional Team..., Leadership, Agile Methodologies, Management, Call Centers, Resource Management, PMP, Vendor Management, Microsoft Project
Education
University of Guelph
University of Toronto
History
Ryerson University
Accounting
Slavens & Associates Real Estate Inc. August 2010 - Present
Steinhouse Consulting August 2007 - March 2010
Sense Networks Inc. October 2008 - December 2008
TELUS Communications January 2006 - August 2007
Novator ecommerce June 2003 - January 2006
Skills
Retail, Commercial Real Estate, Sales Management, Positioning, Strategic Partnerships, E-commerce, SaaS, Competitive Analysis, B2B, Customer Acquisition, Salesforce.com, Account Management, Mobile Devices, Product Marketing, Analytics, Business Development, New Business Development, SEM, Negotiation, Start-ups, Real Estate, Marketing Strategy, Direct Marketing, Business Strategy, Sales, Strategy, CRM, Selling, Investment Properties, Residential Homes, Solution Selling, Marketing, Management
Education
Seneca College of Applied Arts and Technology 1990 — 1992
Business and Marketing
Thornlea S.S 1986 — 1990
MUSE ™ The Brain Sensing Headband by Interaxon September 2014 - Present
Esri Canada March 2011 - September 2014
TELUS Communications October 2008 - March 2011
TELUS Business Solutions April 2006 - March 2011
TELUS April 2005 - April 2006
TELUS November 2004 - April 2005
TELUS December 2001 - November 2004
Pacific Link Communications Inc. June 1996 - December 2001
Skills
Customer Experience, Management, Salesforce.com, Telecommunications, Team Leadership, CRM, ITIL, Business Analysis, SAP, Leadership, Strategy, Cross-functional Team..., WAN, Sales Operations, Team Management, Sales Process, Unified Communications, Call Centers, NetSuite
Education
Ryerson University 1993 — 1998
Business Commerce, Management
DDS Wireless - Digital Dispatch Systems November 2013 - March 2015
Assured Software December 2009 - November 2013
TELUS Communications January 2007 - January 2009
Bell Canada January 2005 - January 2007
GT Group Telecom, A Bell Canada Company January 2005 - December 2005
Sophos January 2004 - January 2005
Business Objects May 2001 - January 2004
hcareers.com ( Hospitality Online Inc.) January 2000 - May 2001
savingumoney.com (SUMMedia.com) 1999 - 2000
Pitney Bowes of Canada 1998 - 1999
Skills
Product Management, Start-ups, Leadership, Sales Process, Sales Operations, Direct Sales, Telecommunications, Sales Management, Business Development, Training, Solution Selling, Account Management, Lead Generation, Sales, New Business Development, Strategic Planning, Marketing Strategy, Marketing, Salesforce.com, B2B, Strategy, Management, Strategic Partnerships, Business Intelligence, Customer Service, Data Center, Enterprise Software, Integration, SaaS, CRM, Cloud Computing, Professional Services, Team Leadership, Mobile Devices, Channel Partners, Team Building, Wireless, Go-to-market Strategy, Cross-functional Team..., Negotiation, Business Strategy, Product Marketing, Managed Services, Outsourcing, Contract Negotiation, Networking
Education
Simon Fraser University 1993 — 1995
MBA ABT, Marketing and IS/IT, 3.67 GPA
The University of British Columbia 1980 — 1986
B. Comm, Marketing and Transportation Logistics, First Class - Award of Merit
UBC Bachelor of Commerce 1980 — 1986
Bachelor of Commerce (B.Com.), Marketing
TELUS Communications September 2014 - Present
Education
Simon Fraser University 2013 — 2015
Bachelor's of Communication
SAIT 2011 — 2011
Supply Chain Management certificate
San Martin de Porres University 2005 — 2007
Communication Science
TELUS March 2012 - Present
TELUS January 2011 - June 2012
TELUS Communications June 2008 - January 2011
Teligence August 2007 - June 2008
Rona Revy Inc. 2005 - 2007
Rona Revy Inc. 2005 - 2006
Simon Fraser University Career Management Centre 2004 - 2005
Skills
Cross-cultural, Fluent in Cantonese, Fluent in Mandarin, Project Management, Performance Management, Marketing, Marketing Communications, Marketing Strategy, Coaching, Employee Relations, Event Planning, Strategic Planning, Customer Service, Business Strategy, Event Management, Product Management, Business Analysis, Research, Recruiting, Project Planning, Management, Product Marketing, Program Management
Education
Simon Fraser University 2003 — 2006
Bachelor of Business Administration, Marketing and Human Resources
Shanghai International Studies University 1999 — 2002
English Language & Literature
ASTOUND Group 2012 - Present
ASTOUND Group 2009 - 2012
TELUS Communications 2007 - October 2009
TELUS 2002 - 2006
Skills
Business Development, Sales, Trade Shows, Sales Management, Marketing, Event Management, Account Management, Leadership, Marketing Strategy, Strategy, Corporate Events, Marketing Communications, Contract Negotiation, Social Media, Strategic Partnerships, B2B, Integrated Marketing
Education
Simon Fraser University
BA, Business, Information Systems, Computing Science
TELUS Communications January 2015 - Present
TELUS Business Solutions March 2013 - December 2014
Telus Mobility December 2011 - February 2013
Telus Mobility July 2010 - December 2011
Telus Mobility May 2008 - July 2010
Telus Mobility April 2007 - May 2008
TELUS May 2006 - April 2007
Wal-Mart Canada November 2002 - January 2006
Skills
Direct Sales, Channel, Leadership, Management, Sales Management, Sales, Account Management, Telecommunications, Retail, Business Planning, Solution Selling, Customer Retention, New Business Development, Customer Experience, Wireless, Customer Satisfaction
Education
Ryerson University 2004 — 2008
Bachelor of Commerce (BCom), Business, Management, Marketing, and Related Support Services
University of Toronto at Scarborough 2001 — 2004
Bachelor of Science (B.Sc.), Psychology
Humanising Data May 2014 - Present
Simon Fraser University November 2013 - May 2014
TELUS May 2010 - March 2013
TELUS Communications January 2009 - May 2010
Kimberly-Clark July 2008 - August 2008
Labatt Breweries of Canada January 2007 - April 2007
Skills
Voice of the Customer, Building Relationships, Web Project Management, Web Analytics, Excel, Pivot Tables, Business Process..., Negotiation, Collaborative, Data Presentation, Group Presentations, Data Analysis, Business Analysis, Text Analytics, Process Mapping, Project Coordination, Data Visualization, Process Automation, Language Skills, conversational French, conversational Spanish, Conversational Japanese, Web Development, Consumer Insights, Customer Experience, Customer Focus, Innovative Problem..., International Business, Nielsen, Quantitative Analysis, Qualitative Market..., Outstanding Customer..., Customer Experience..., Customer Service, Customer Insight, Microsoft Excel, Analytics, Qualitative Research, Telecommunications, Marketing, Product Management, Project Management, Business Case, Language Development, Business Strategy
Education
Simon Fraser University 2001 — 2006
BBA, Business Adminstration - Marketing & Management Science
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 2005 — 2005
International Exchange Program, International Business, Spanish, Mexican Culture
TELUS Communications January 2010 - Present
TELUS 2010 - 2010
Bell Canada June 2005 - December 2009
Bell Canada 2005-2009 June 2005 - December 2009
Black Box Network Services September 2000 - June 2005
Norstan Canada Ltd September 2000 - January 2005
Coral Technologies January 1996 - January 2000
Skills
Avaya, PBX, Cisco, IP, Customer Relations, VoIP, Sales, Cisco Technologies, Enterprise Software, Telecommunications, Call Centers, Unified Communications, Solution Selling, Customer Service, Selling, Sales Operations, Sales Process, CRM, Strategy, Professional Services, Wireless, Management, Managed Services, Business Strategy, Cloud Computing, SaaS, Account Management, Direct Sales, Telephony, Networking, Team Leadership
Education
Seneca College 1989 — 1991
Business Administration and Marketing
Seneca College of Applied Arts and Technology 1989 — 1991
Business
Collingwood Colligiate 1984 — 1988
Government of Alberta October 2008 - Present
TELUS Communications 1998 - 2008
Skills
Business Analysis, Requirements Analysis, PMP, Program Management, Project Management, Project Planning, MS Project, Requirements Gathering, Business Process..., Change Management, SDLC, Project Delivery, Team Leadership, ITIL, Integration, Business Process, PMO
Education
Simon Fraser University 2000 — 2002
GDBA, Business
The King's University College 1994 — 1999
BA, Biology and Environmental Studies
TELUS January 2013 - Present
TELUS February 2008 - Present
TELUS Communications November 2007 - February 2008
TELUS Communications January 2004 - November 2007
Telus Mobility February 2001 - December 2003
Skills
Certified Scrum Master..., Agile Methodologies, Integration, Project Management, IT Management, Risk Management, Management, Analysis, Requirements Analysis, Business Analysis, Testing, Telecommunications, Wireless, MS Project, Project Planning, Databases, Java Enterprise Edition, SDLC, Software Project..., Requirements Gathering, Business Process, Visio, Software Documentation, ITIL, Project Portfolio..., Weblogic, SoapUI
Education
Ryerson University 2005 — 2006
ITM Curriculum
Sheridan College 1999 — 2003
Systems Analysis, School of Information Technology
Ironwood Networks, LLC. November 2014 - Present
Clearwire January 2009 - November 2014
Intelius June 2007 - January 2009
Expedia, Inc. April 2004 - June 2007
Myrio, A Siemens company 2001 - 2004
Lucent Technologies January 2001 - September 2001
Netswork Inc April 2000 - November 2000
TELUS Communications July 1997 - April 2000
Nortel January 1995 - July 1996
Nortel Networks 1995 - 1996
Skills
CISSP, Data Center, Wireless Networking, Network Security, Cisco IOS, IXOS, CatOS, OSPF, BGP, IP VPN, Network Administration, Network Engineering, Routers, Security, IP, Routing, VPN, Networking, Switches, Wireless, TCP/IP, Cisco Technologies, Network Design, Perl
Education
Queen's University 1992 — 1994
Master of Science
Queen's University 1988 — 1992
Bachelor of Science
TELUS Communications September 2015 - Present
TELUS July 2007 - Present
Canadian Cancer Society BC & Yukon Division April 2005 - September 2006
Ali Wilson Consulting November 2003 - March 2005
Sport Manitoba January 2003 - July 2004
Skills
Advertising, Business Intelligence, Communication Training, Communications Planning, Corporate Communications, Crisis Communications, Digital Media, Event Management, Fundraising, Grant Writing, Internal Communications, Investor Relations, Management, Marketing Communications, Messaging, Project Management, Public Relations, Reputation Management, Speech Writing, Strategic Communications, Strategic Planning, Strategy, Telecommunications, Video Production, Digital Marketing, Digital Strategy, Marketing, Marketing Strategy, Media Relations, Press Releases, Publications, Social Media, Sponsorship, Strategic Partnerships, Web Content, Workshop Facilitation
Education
The University of Winnipeg 2003 — 2007
BA, Communications
Red River College 2001 — 2003
Diploma, Communications
TELUS August 2011 - Present
Capgemini August 2009 - August 2011
Capgemini August 2008 - November 2009
Bell Canada January 2004 - April 2008
Bell Canada January 2005 - December 2006
TELUS Communications January 1999 - December 2004
Sprint Canada 1992 - 1998
Skills
Strategic Partnerships, Human Relations, Coaching, Building Customer..., Program Facilitation, Training &..., Succession Planning, Career Counseling, Career Transitions, Business Process..., Performance Management, Conflict Resolution, Strategic Planning, Account Management, Employee Engagement, Organizational Change, Customer Relations, Talent Acquisition, Change Leadership, Talent Management, Organizational..., Organizational..., Employee Relations, HR Strategy, Training, Change Management, People Skills, Customer Service, Leadership, Team Building, Program Management, CRM, Management, Outsourcing, Personnel Management, Strategy, Customer Experience, Process Improvement, Customer Satisfaction, Leadership Development, Vendor Management, Organizational Design, HRIS, Human Resources, Recruiting, Employee Benefits, Project Planning, HR Policies, Onboarding, Temporary Placement
Education
Sheridan College 2006 — 2011
Human Resource Management (with honours), Human Resources
Other 2008 — 2008
ITIL v3 Certification, ITIL v3
Woodlands Senior Public School
High School, English, Theatre, History, Geography
Canadian Rockies International Rodeo and Music Festval November 2014 - Present
Alberta Ecotrust Foundation April 2013 - September 2014
Nissan Motor Company January 2013 - April 2013
Merlin Integrated Solutions November 2012 - February 2013
JBM Consulting Services Inc. July 2012 - October 2012
WESTJET January 2012 - July 2012
JBM Marketing Services Inc. 2009 - January 2012
TELUS Communications 2005 - 2009
TELUS Communications 1998 - 2005
Stentor Resources Inc. 1996 - 1998
Skills
Marketing Strategy, Marketing Communications, Integrated Marketing, Strategic Planning, Strategic Partnerships, Loyalty Programs, Business Development, Strategy, CRM, Marketing, Corporate Communications, Management, Email Marketing, Leadership, Business Planning, Public Relations, Program Management, Fundraising, B2B
Education
Thomas A Blakelock
Ryerson University
BA, Hotel, Tourism and Business Administration
McGill Executive Institute
Accounting for Senior Managers
Queen's School of Business
Executive Marketing Program Certificate
Rotman School of Management
Governance Essentials-Program Certificate
USC Marshall School of Business
Executive Telecommunications Certificate
TELUS Communications. February 2014 - August 2015
Asigra Inc. (leading backup & restore software technology provider) April 2013 - February 2014
IBM Canada Ltd. February 2012 - February 2013
IT agency February 2011 - January 2012
AAL Solutions Inc. April 2008 - November 2010
Skills
Oracle RAC, PL/SQL, Oracle, Databases, Database Design, Database Administration, Windows Server, SQL, Linux, Servers, Testing, RMAN, SQL Tuning, Operating Systems, Performance Tuning, Data Migration, VMware, Unix, Microsoft SQL Server
Education
Sheridan College 2005 — 2006
Post Grad, Database Administration
Self Employed IT Cyber Security and Compliance September 2015 - Present
Trican Well Service Ltd. May 2014 - Present
Pason Systems July 2013 - May 2014
Enbridge April 2013 - June 2013
Seccuris Inc. September 2012 - April 2013
AltaLink October 2011 - September 2012
AESO June 2011 - September 2011
AltaLink July 2010 - June 2011
Talisman Energy January 2010 - July 2010
TELUS Communications June 2007 - January 2010
Skills
Security, Information Security..., Governance, PCI DSS, CISSP, Vulnerability Assessment, Risk Assessment, Information Technology, Business Analysis, Risk Management, Security Audits, NERC, NERC CIPs, Alberta Reliability..., IT Audit, Vulnerability Management, Security Policy, Information Security, Disaster Recovery, Incident Management, Leadership, Business Process, IT Management, IT Strategy, Computer Security, Enterprise Software, Business Continuity, ISO 27001, Network Security, Security Awareness, Security Architecture..., COBIT, Application Security, CISM
Education
US CERT Industrial Control Systems Technical Cyber Security Course - 5 days 2013 — 2013
Other
CISSP, CISM, CGEIT, CRISC, PMC, Information Technology
Red River College
Certification, Computer Analyst/Business Admin
HP Canada August 2015 - Present
Hewlett-Packard September 2012 - Present
Hewlett-Packard August 2010 - September 2012
TELUS Communications 2004 - 2010
TELUS National Systems 2002 - 2004
TELUS National Systems 2001 - 2002
WilTel/Williams Communications (Acquired by TELUS) 1996 - 2001
TTS Meridian Systems (Acquired by Williams Communications) 1995 - 1996
TTS Meridian Systems (Acquired by Williams Communications) 1993 - 1995
Telecommunications Terminal Systems (Changed to TTS Meridian) 1986 - 1993
Skills
Direct Marketing, Product Marketing, Lead Generation, Integrated Marketing, Demand Generation, Marketing Communications, Management, Marketing Strategy, Strategy, Online Marketing, Enterprise Software, Event Management, CRM
Education
Ryerson University 2004 — 2008
Marketing Management
York University - Schulich School of Business
Leveraging Social Media
Selected Professional Development
Social Media Boot Camp, Forrester Research: B2B Marketing Strategies
York University - Schulich School of Business
Developing and Implementing Strategic Marketing and Sales Plans
Data for Good October 2012 - Present
Vitae Enterprises 2001 - Present
iNTERFACEWARE December 2011 - September 2012
The Marketing Store July 2007 - March 2010
British Columbia Institute of Technology (BCIT) November 2006 - May 2007
RewardStream April 2005 - March 2006
Playground / Intrawest October 2004 - February 2005
KnowledgeBase Marketing / Wunderman / Y&R Brands / WPP Group plc February 2003 - September 2004
Go Direct / RMG:Connect / J. Walter Thompson (JWT) / WPP Group plc February 2002 - January 2003
TELUS Communications May 1998 - November 2001
Skills
Digital Marketing, Business Planning, Product Management, Change Management, Strategy, Customer Insight, Business Intelligence, Software Development, Loyalty Marketing, Statistics, Mobile Technology, Marketing Operations, Demand Generation, Management Consulting, Relationship Marketing, Marketing Strategy, Analytics, Multi-channel Marketing, Conversion Optimization, Integrated Marketing, Business Development, SaaS, Leadership, Management, Integration, Consulting, Marketing
Education
Simon Fraser University
MBA, Management of Technology
Simon Fraser University
BA, Faculty of Applied Sciences
Vancouver College
Certificate, Applied Telecommunications
TELUS Communications February 2015 - Present
TELUS February 2014 - Present
TELUS 2008 - Present
Aeroinfo, A Boeing Company January 2006 - 2008
Skills
Software Project..., Telecommunications, PMP, SDLC, Requirements Analysis, PMO
Education
University of London 1989 — 1992
Royal Military Academy
TELUS Communications November 2010 - Present
SAS Maintenance March 2005 - September 2010
Westfair Foods May 2002 - September 2005
Skills
Management, Marketing, Sales, Customer Service, Communication, Problem Solving, Microsoft Office, Microsoft Word, Social Media, Public Speaking
Education
Simon Fraser University 2002 — 2009
Bachelor of Applied Science (B.A.Sc.)
MCMI (Independent Consulant/Project Manager) September 2003 - Present
IBM Canada March 2015 - Present
Vale April 2010 - March 2015
Government of Ontario May 2009 - April 2010
Apple August 2008 - July 2009
TELUS Communications October 2006 - May 2008
Compugen February 2006 - October 2006
Compugen April 2005 - February 2006
Hewlett-Packard (Canada) 2001 - 2004
STAPLES Canada March 1997 - January 2001
Skills
Project Management, PMP, Contract Management, Project Portfolio..., PMO, Vendor Management, Program Management, Process Improvement, Business Process..., ITIL, Change Management, IT Strategy, Business Analysis, Service Delivery, IT Service Management, Windows 7, Windows 7 Migration, Software Deployment, Automated Software..., Software Testing Life..., Application Lifecycle..., Mobile Devices, Mobile Device Management, Apple, Mac OS, iOS, Project Planning, Management, Data Center, Business Process, Strategy, Outsourcing, Integration, Strategic Planning, Governance, Telecommunications, Networking, CRM, IT Management
Education
Ryerson University 1998 — 2002
Business Management
TELUS Communications March 2008 - Present
Accenture October 2004 - February 2008
MetaSolv January 2002 - October 2004
Nortel Networks April 2000 - June 2002
Architel System Corp October 1996 - March 2000
Dacom corp January 1993 - March 1996
Education
Queen's University 2002 — 2004
MBA, MBA
University of Toronto 1997 — 2000
M. Eng, Computer Engineering
TELUS Communications August 2005 - November 2014
MTS Allstream June 1999 - May 2004
MTS Allstream February 1996 - June 1999
Skills
Telecommunications, Team Management, Switches, VoIP, Cisco Technologies, WAN, IP, Routing, Routers, Project Planning, Network Performance..., Managed Services, Computer Network..., Networking, TCP/IP
Education
Ryerson University
Electrical EngineeringTechnology
TELUS Communications August 2000 - Present
TELUS October 2007 - Present
TELUS January 2006 - December 2007
TELUS January 2001 - December 2004
TELUS July 2000 - December 2004
TELUS July 2000 - December 2004
BC Tel August 1980 - July 2000
Education
Simon Fraser University 1987 — 1990
MBA
Rice University 1965 — 1971
BA, Electrical Engineering, Math, Geology
Bell April 2015 - Present
Bell June 2013 - April 2015
Bell July 2012 - June 2013
TELUS Communications September 2008 - July 2011
TELUS 2004 - September 2008
Telus Mobility 2000 - 2004
Clearnet May 1998 - January 2000
Accenture 1995 - 1998
Skills
Business Analysis, Business Intelligence, Call Center, Customer Service, Continuous Improvement, Customer Experience, Process Improvement, Field Operations
Education
York University - Schulich School of Business 1992 — 1994
MBA
Queen's University 1988 — 1991
BA, Economics
Nepean High School
Palo Alto Networks April 2014 - Present
Allstream October 2010 - March 2014
Charter Telecom Inc. January 2008 - October 2010
Cygnal Technologies June 2007 - January 2008
TELUS 2004 - 2007
TELUS Communications 2001 - 2007
AT & T Canada 1998 - 1999
Rogers Cantel 1991 - 1996
NEC Canada Inc 1988 - 1991
Skills
Unified Communications, Solution Selling, Telephony, Managed Services, Telecommunications, Wireless, IP, Channel, Direct Sales, Avaya, Broadband, Channel Partners, Cloud Computing, MPLS, Mobile Devices, Professional Services, SIP, Sales, Selling, New Business Development, Craft Beer
Education
Queen's University
Executive Program
TazzMedia May 2013 - Present
Cinemavault Releasing September 2009 - Present
TELUS Communications November 2009 - May 2013
Rogers Cable 2008 - 2009
TELUS Communications Company October 2005 - March 2008
The Walt Disney Company Canada 2000 - 2004
Canwest 1999 - 2001
Skills
Programming, Digital Media, Video, Mobile Devices, Mobile Applications, New Media, VOD, Content Strategy, Broadcast, Television, Video Production, Content Management, Film, Entertainment, Digital Marketing
Education
Independent Wine Education Guild
Independent Wine Education Guild
Ryerson University
Bachelor of Commerce (B.Com.), Marketing Management, Law
TELUS Communications 2010 - Present
TELUS 2001 - 2009
Education
Queen's University 1978 — 1982
TELUS Communications January 2009 - Present
TELUS June 2008 - December 2009
TELUS February 2006 - May 2008
Blackmont Capital October 2004 - November 2005
PMC-Sierra August 1998 - April 2003
Skills
Financial Modeling, Wireless, Go-to-market Strategy, Mobile Applications, Competitive Analysis, Telecommunications, Product Lifecycle..., Product Management, Project Management, Analytics, Mobile Technology, Program Management, Pricing, Business Strategy, Product Development, Strategic Planning, Business Development, Marketing Strategy, Team Leadership, LTE, Strategy, Business Analysis, Product Launch, Cross-functional Team..., Pricing Strategy, Strategic Partnerships, Mobile Devices, CDMA, Business Case, Vendor Management, Product Marketing
Education
Queen's University 2003 — 2004
M.B.A, Finance
University of Waterloo 1993 — 1998
B.A.Sc, Electrical Engineering
Telus Communications 2008 - Present
Rogers 2003 - Present
Education
Sheridan College
Telecommunications Management
Alberta Energy Regulator (AER) June 2013 - Present
Energy Resources Conservation Board (ERCB) October 2011 - June 2013
Energy Resources Conservation Board (ERCB) April 2008 - October 2011
Energy Resources Conservation Board 2008 - 2008
TELUS Communications 1993 - 2003
Skills
Change Management, Process Improvement, Certified Project..., Business Planning, Team Leadership, Business Strategy, Strategic Planning, Leadership, Business Analysis, Business Process..., Business Process, Energy, Visio, Program Management, Project Management, MS Project, Software Project..., IT Strategy, Telecommunications, Performance Management, Project Portfolio..., Team Building, Analysis, Project Planning, Strategy
Education
Royal Roads University 2014 — 2015
Master of Business Administration (M.B.A.), Organizational Effectiveness
TELUS Communications
Skills
Telecommunications, Wireless, Managed Services, VoIP, Mobile Devices, Solution Selling, Unified Communications, Product Management, IP, Business Analysis, Customer Experience, Vendor Management, Team Leadership
Education
Ryerson University 1992 — 1997
TELUS March 2012 - Present
Huawei March 2010 - March 2012
Redline Communications December 2007 - January 2009
TELUS Communications 2007 - 2007
Elysium Broadband Inc 2002 - 2005
Skills
Wireless, LTE, Telecommunications, Mobile Devices, WiMAX, CDMA, RF, 3G, Cross-functional Team..., Embedded Software, Network Design, PMP, RAN, Testing, Wireless Networking
Education
Scrum Alliance 2015 — 2015
Certified Scrum Master, Project Management
University of Hertfordshire 2004 — 2007
Masters of Philosophy, Electrical Engineering, Communications
Ryerson University 1995 — 2000
Electrical Engineering, Wireless Communications
PMI
PMP, Project Management Professional
TELUS December 2012 - Present
TELUS August 2011 - December 2012
TELUS August 2010 - August 2011
TELUS March 2008 - August 2010
TELUS Communications January 2007 - March 2008
Afilias 2005 - 2007
Skills
Linux, SQL, Unix, Perl, SDLC, Unix Shell Scripting, Requirements Analysis
Education
Seneca College of Applied Arts and Technology
Mustang Survival 2000 - Present
The Credential Group June 1998 - 2000
TELUS Communications 1996 - 1998
BCAA 1989 - 1996
Credit Union (VanCity, WCU) 1984 - 1989
Skills
Employee Relations, Performance Management, Recruiting, Leadership Development, Onboarding, Succession Planning, Talent Acquisition, Workforce Planning, Employee Engagement, Talent Management, Strategic Planning, Facilities Management, Training, Management, New Hire Orientations, HR Policies, Process Improvement, Labor Relations, Human Resources, Benefits Administration, Employee Handbooks, Compensation & Benefit, Personnel Management
Education
Simon Fraser University 1981 — 1984
Business, Organizational Development
Vancouver Community College 1979 — 1981
Arts and Science, Business
TELUS Communications Service managerTELUS1979 - 2007
Education
Simon Fraser University 1974 — 1979
JDR Enterprises INC February 2007 - Present
TELUS Communications 2004 - 2007
J.D.R Enterprises Inc 1998 - 2004
Bell January 1979 - 1998
Royal Bank of Canada January 1983 - January 1988
Skills
Performance Management, People Management, Personal Development, Workforce Management, Coaching, Contact Centre, Call Center, Outsourcing, Reviews, Management, Contact Centers, Customer Experience, Call Centers, Business Development, Sales, Professional Services, Operations Management, Consulting, Telecommunications, Enterprise Software, Leadership, Business Process..., Human Resources
Education
Sheridan College 1970 — 1972
Business
TELUS Communications September 1997 - Present
Skills
CCNA, Cisco Certified, Routing Protocols, CATV, TCP/IP, File Management, Microsoft Mediaroom, VOD, SVOD, IPTV
Education
Red River College 1984 — 1986
Electronics Technology
University of Manitoba 1982 — 1984
Sciences
TELUS Communications 2003 - Present
TELUS 2003 - Present
Canadian Olympic Committee 2012 - 2014
Canadian Olympic Committee 2004 - 2010
TELUS 2004 - 2009
Vancouver 2010 Bid Corporation 1998 - 2003
Whistler Blackcomb 1991 - 1993
Alpine Canada Alpin 1973 - 1984
Skills
Marketing Communications, International Relations, Sports, Strategic Planning, Event Management, Project Management, Public Relations, Leadership, Marketing Strategy, Social Media Marketing, Event Planning, Coaching, Media Relations, Business Strategy, Sponsorship, Sports Marketing, Strategic Communications, Fundraising, Social Media, Public Speaking, Team Leadership, Strategy, Management, Advertising, Contract Negotiation, Sales, Marketing, Sales Management, New Business Development, Team Building, Customer Service, Brand Development, Change Management
Education
Queen's University 2007 — 2007
Mini MBA
TELUS Communications June 2015 - Present
Avigilon August 2013 - June 2015
Sugoi Performance Apparel November 2012 - April 2013
Vision Critical September 2009 - November 2012
Davidson & Company Chartered Accountants July 2008 - May 2009
Johnsen Archer LLP, Chartered Accountants November 2004 - August 2008
Skills
Financial Reporting, Accounting, Financial Analysis, Auditing, Forecasting, Financial Accounting, Financial Statements, Budgets, Microsoft Excel, Tax, Account Reconciliation, GAAP, Sarbanes-Oxley Act, Analysis, Variance Analysis, IFRS, Accruals, Consolidation, Corporate Tax, Fixed Assets, Journal Entries, Revenue Recognition, JD Edwards, General Ledger, Assurance, Invoicing
Education
CA School of Business 2005 — 2007
Chartered Accountant (CA), Accounting
Simon Fraser University 2000 — 2004
Bachelor of Business Administration (B.B.A.), Accounting
Doctors of BC August 2011 - Present
TELUS Communications July 1981 - August 2011
Skills
WAN, VoIP, Troubleshooting, Cisco Technologies, Switches, SaaS, IP, Wireless, Network Architecture, LAN-WAN, Network Design, Wireless Networking, Routers, Cisco IOS, Firewalls, VPN, Telephony, Routing, Network Security, Active Directory, Data Center, Computer Hardware, Cisco Call Manager, Disaster Recovery, Virtualization
Education
Red River College 1979 — 1981
CET, Electronic Engineering Technology
TELUS Communications 2000 - Present
Bank of Nova Scotia February 1992 - May 2000
Skills
Business Analysis, Call Center, Telecommunications, Vendor Management, Product Management, PMP, Project Management, Call Centers, Program Management, Integration, Business Process, ITIL, Project Portfolio..., Stakeholder Management, PMO, Business Process...
Education
Red River College 1981 — 1983
Business Admin, Business
Squared Online - a Google / HLC Partnership May 2015 - Present
eLearning Innovation June 2014 - Present
Canadian Network for Research on Terrorism, Security, and Society January 2014 - Present
Simon Fraser University September 2013 - Present
Royal Roads University September 2013 - Present
Marni Wedin January 2007 - Present
TELUS August 2012 - July 2013
TELUS Communications October 2009 - August 2012
CBC 2008 - 2009
Rogers Communications (and CHUM Limited) 2001 - 2009
Skills
Media Relations, Social Media, Public Relations, Marketing Communications, Social Media Marketing, Blogging, Entertainment, Broadcast, Social Networking, Broadcast Television, Video Production, Marketing Strategy, Public Speaking, Creative Strategy, Television, Video, Journalism, Event Planning, Video Editing, Press Releases, Creative Writing, Strategic Communications, Project Management, Digital Media, Content Strategy, Digital Strategy, Reliability, High Achiever
Education
BC Provincial Instructors Diploma 2013 — 2014
Royal Roads University 2011 — 2013
Masters, Professional Communications
Simon Fraser University 2007 — 2007
Certificate in Creative Writing, The Writer's Studio
Southern Alberta Institute of Technology 1997 — 1999
Diploma, Film and Video Production
The University of British Columbia 1988 — 1992
Bachelor of Arts, International Relations
TELUS Communications 2005 - Present
Telus Mobility September 2004 - August 2010
Capital One January 2005 - October 2006
Capital One Financial Services January 2005 - October 2006
Durham College January 2004 - January 2005
Durham College November 2002 - January 2005
Lombardi Publishing May 2003 - December 2004
Colliers International Real Estate November 2002 - June 2003
Colliers International June 2000 - June 2003
Horse Publications Group June 1999 - April 2003
Skills
Advertising, Brochures, Layout, Direct Marketing, Art Direction, Adobe Acrobat, Direct Mail, Marketing, Photoshop
Education
Seneca College of Applied Arts and Technology 1977 — 1981
Graphic Design Honours, Graphic Design
Seneca College of Applied Arts and Technology 1977 — 1980
Graphic Design Honours, Graphic Design
George Washington University
Project Management Certificate
TELUS Communications March 2000 - Present
GTE/Verizon January 1998 - January 1999
Education
Simon Fraser University
BBA, Marketing
Michele Buttle Consulting November 2014 - Present
Mountain West Studios Ltd. April 2013 - October 2014
Kwantlen Polytechnic University April 2012 - March 2013
BCAA October 2010 - March 2012
Vancity Insurance / The Co-operators October 2005 - September 2010
Michele Buttle Consulting February 2003 - September 2005
TELUS Communications 1981 - 2003
Skills
Strategic Planning, Team Leadership, Change Management, Business Strategy, Coaching, Team Building, Program Management, Customer Experience, Performance Management, Leadership Development, Employee Engagement, Risk Management, Business Analysis, Call Center, Insurance, Strategic Leadership, Business Transformation, Leadership, Entrepreneurship, Marketing, Mergers & Acquisitions, Management, Call Centers, Marketing Communications, Telecommunications, Sales Management
Education
Simon Fraser University
CMA designation (Certified Management Accountant), Management Accounting
Simon Fraser University
MBA
The University of British Columbia
BCom, Double major: Marketing and Organizational Behavior/Industrial Relations
TuppenceWorth Inc. May 2013 - Present
Process Lead, JP Morgan Chase - Card Services October 2012 - April 2013
IMS October 2010 - October 2012
TELUS Communications 2008 - October 2010
Grafton-Fraser Inc. April 2006 - February 2008
CondoMonde Magazine 2008 - 2008
Maclaren McCann 2002 - 2005
Skills
Print Production, Bookkeeping, Direct Marketing, Adobe Acrobat, Direct Mail, Advertising, Budgets, Brand Development, Corporate Branding, Packaging, Product Marketing, Creative Direction, Email Marketing
Education
Ryerson University 1994 — 1998
Bachelor of Technology, Graphic Communications Management
Mind2Learn December 2008 - Present
Clearnet March 1996 - November 2008
TELUS Communications 2001 - 2008
Glentel April 1994 - March 1996
Motorola 1984 - 1986
Skills
Learning Management, Leadership Development, Coaching, Blended Learning, Emotional Intelligence, Performance Consulting, Needs Analysis, Instructor-led Training, Instructional Design, Employee Training, E-Learning, Training Delivery, Workshop Facilitation, Executive Coaching, Call Centers, Selling Skills, Performance Improvement, Training, Performance Management, Organizational..., Curriculum Design, Sales, Strategy, Team Leadership
Education
Queen's University
Cheviot Products Inc. December 2006 - Present
TELUS Communications June 2005 - August 2006
Education
Simon Fraser University 2009 — 2011
Executive MBA
University of Victoria 2000 — 2005
BA, Economics
General Motors June 2015 - Present
Experian October 2014 - June 2015
TELUS Communications January 2014 - May 2014
Qualcomm May 2013 - December 2013
Research In Motion May 2009 - April 2013
BlackBerry May 2009 - April 2013
BlackBerry May 2012 - December 2012
BlackBerry November 2011 - September 2012
BlackBerry May 2011 - November 2011
Skills
Test Automation, Testing, System Testing, Test Planning, Regression Testing, Quality Assurance, Software Quality..., Quality Center, Manual Testing, Test Cases, Performance Testing, User Acceptance Testing, Visio, Bug Tracking, Defect Tracking, Scripting, Java, Python, JIRA, Test Strategy, SQL, Eclipse, Databases, UML, Debugging, C++, SDLC, Test Design, Automation, Mobile Devices, Git, Operating Systems, Agile Methodologies
Education
Ryerson University 2006 — 2010
Bachelor of Electrical Engineering, Electrical Engieering
TELUS July 2014 - Present
TELUS 2012 - 2014
TELUS 2006 - 2012
TELUS Communications 2002 - 2006
Nortel Networks 2000 - 2002
Bell 1996 - 2000
China Mobile 1994 - 1996
Education
York University - Schulich School of Business 2009 — 2011
MBA, Strategic Management, International Business and Sustainability, Finance, Marketing
Shandong University 1991 — 1994
M.Sc, Digital Communications
Shandong University 1987 — 1991
B.Sc, Radioelectronics
Novatel Wireless November 2009 - September 2013
TELUS Communications 2006 - 2009
TELUS Communications 2002 - 2006
Skills
Telecommunications, Wireless, Mobile Devices, Agile Methodologies, Product Management, Product Marketing, Product Development, CDMA, Testing, Project Management, Integration, Mobile Communications, Software Development, Mobile Applications, IT Strategy, Mobile Technology, Team Leadership, Cross-functional Team..., PMP, VoIP, Vendor Management, Cloud Computing, Go-to-market Strategy
Education
Ryerson University 1998 — 2002
Devoted To You August 2009 - Present
TELUS June 2008 - Present
Shoppers Drug Mart March 2008 - June 2008
Scotia Capital August 2007 - March 2008
TELUS January 2007 - August 2007
TELUS Communications January 2005 - January 2007
Skills
Process Improvement, Project Management, Telecommunications, Negotiation, Wedding Planning
Education
Wilfrid Laurier University 2008 — 2012
Masters in Business Administration
Ryerson University 2005 — 2007
Certification, Project Management
University of Toronto 1999 — 2004
Bachelor, Applied Sciences & Engineering - Electrical Engineering
Unparalleled Technologies August 2012 - Present
REDD KNIGHTS GROUP INCORPORATED April 2004 - Present
Cadillac Fairview 2005 - 2007
Cadillac Fairview 2002 - 2005
TELUS Communications 2001 - 2002
Cadillac Fairview 1998 - 2001
Intercon Security 1990 - 1992
Skills
Risk Management, Strategic Planning, PIPEDA, Security, Project Planning, Negotiation, Contract Management, Business Continuity..., Fire Safety, Security Management, Business Continuity, Emergency Management, Access Control, Risk Assessment, Leadership, Security Operations, Facilities Management, Physical Security, Private Investigations, Security Training, Project Management, Surveillance, Corporate Security, CCTV, Police, Security Audits, Team Building, Protection, Security Awareness, Training, Crisis Management, Crime Prevention, Close Protection, Executive Protection, Life Safety, Asset Protection, Investigation, Personal Security
Education
University of Leicester 2003 — 2006
Masters, Risk, Crisis and Disater Management
Disaster Recovery Institute of Canada 1998 — 1999
ABCP, Business Continuity
Seneca College of Applied Arts and Technology 1997 — 1999
Fire & Life Safety
TELUS Communications business analystTelus communication1998 - 2009
Education
Southern Alberta Institute of Technology 1990 — 1993
Marketing/business Administration, Marketing, Advertising, Management
CounterPath July 2013 - Present
Sutus Inc. February 2010 - April 2013
ABC Country Restaurant March 2006 - June 2010
Sutus Inc. April 2008 - March 2009
TELUS Communications April 2004 - February 2005
Skills
Python, Software Engineering, Linux, Gentoo, Asterisk, Polycom, HTML, C, Iptables, SQLite, SQL, Software Development, VoIP, Integration, Device Drivers, Web Development, Apache, Java, SIP, Software Design, PostgreSQL, Object Oriented Design, Databases, Subversion, Testing
Education
Simon Fraser University 2003 — 2009
BASc, Computer Engineering
Method Consulting Inc. 1998 - Present
Central 1 Credit Union April 2010 - May 2013
BC Hydro 2009 - 2010
ICBC October 2008 - February 2009
TELUS Communications 2003 - 2009
Best Buy October 2006 - June 2007
Terasen Gas March 2003 - March 2007
360networks September 2000 - May 2001
Aardvark Consulting 1997 - 1998
Stork Craft Manufacturing Inc. 1994 - 1997
Skills
Servers, Virtualization, Microsoft Exchange, High Availability, Architecture, Project Management, Data Center, Technical Architecture, ITIL, Enterprise Architecture, Integration, Information Technology, IT Strategy, Server Architecture, Solution Architecture, Architectures, VMware, Disaster Recovery
Education
Royal Military College of Canada/Collège militaire royal du Canada 1987 — 1991
BEng, Mechanical Engineering
TELUS Communications December 1998 - Present
TELUS 1998 - Present
TELUS Communications 1998 - 2014
TELUS 1998 - 2010
Toronto August 1986 - November 1998
Skills
PowerPoint, Administrative..., Microsoft Office, Event Planning, Customer Service, Order Processing, Outlook, Team Leadership, Customer Satisfaction, Leadership, Project Planning, Marketing, Time Management, Calendaring, Travel Arrangements, Peer Mentoring, Telecommunications, Customer Experience, Call Centers, Coaching, Office Management, Teamwork, Training
Education
Ryerson University
3 Year Marketing Program
Alta Telecom August 2011 - Present
TELUS Communications April 2009 - June 2011
TELUS Communications January 2005 - March 2009
TELUS March 2002 - December 2004
Skills
Telecommunications, Change Management, Program Management, Workforce Management, Team Leadership, Call Center, Strategy, Management, Project Planning, Project Management, Call Centers, Operations Management, Enterprise Software, Wireless, Integration, Leadership, Strategic Planning, Vendor Management, Service Delivery
Education
Simon Fraser University 1973 — 1976
BA, Economics, Business Administration
Johnson & Johnson October 2015 - Present
Spiff Designs December 2010 - Present
Bayer April 2014 - September 2015
Johnson & Johnson October 2013 - March 2014
Nelson Education January 2011 - October 2013
Beanfield MetroConnect January 2010 - December 2010
TELUS February 2008 - May 2009
TELUS Communications June 2006 - May 2008
Skills
Competitive Analysis, Marketing Strategy, Advertising, Marketing, Business Development, Sales Management, Sales, Strategic Planning, Management, Public Relations, Graphic Design, Negotiation, Account Management, Direct Sales, Marketing Communications, Telecommunications, Sales&Marketing, Salesforce.com, Strategic Partnerships, Relationship-building..., Direct Mail, Publishing
Education
Simon Fraser University
BA, Communications
TELUS Communications March 2008 - Present
TELUS 2008 - Present
NexInnovations 1993 - 2007
Skills
Managed Services, Telecommunications, Salesforce.com, Direct Sales, Account Management, Data Center, Call Center, CRM, Sales Management, Integration, New Business Development, Sales Operations, Sales, Call Centers, Solution Selling
Education
Bramalea Secondary
Sheridan College
Shaw Communications October 2010 - Present
Shaw Communications October 2010 - Present
TELUS Communications January 2007 - June 2010
TELUS Communications2006 January 2005 - January 2007
TELUS Communications January 2004 - January 2007
Calgary January 2002 - January 2005
Calgary March 1998 - January 2002
Royal Roads University January 1990 - January 1994
Skills
Testing, Requirements Gathering, Telecommunications, Call Center, Documentation, Requirements Analysis, Business Analysis, Excel, Customer Satisfaction, PowerPoint, Word, Customer Service, Process Improvement, Visio, Project Coordination, Meeting Planning, Microsoft Word, Software Documentation, Technical Support, Team Leadership, Troubleshooting, Negotiation, Project Management, Training, Analysis, Teamwork, Management, Leadership, Coaching, Agile Methodologies, Sales, Vendor Management, Change Management, Marketing, Business Process Mapping, Project Planning, Integration, Program Management, Business Process..., Business Process, SharePoint, Customer Experience, Call Centers
Education
Advanced CertificationNexient Learning Inc 2010 — 2010
Southern Alberta Institute of Technology 1993 — 1997
Bachelor of Business Administration (B.B.A.), Business Administration
Accra Academy 1983 — 1988
Art/Art Studies, General
TELUS Communications December 2012 - Present
TELUS Communications Company May 2008 - December 2012
TELUS May 2004 - May 2008
Rogers Wireless May 2000 - May 2004
Skills
Strategic Planning, Wireless, Cross-functional Team..., Team Leadership, Contract Negotiation, Broadband, Strategic Communications, Project Management, Project Planning, VoIP, Strategy, Policy, Regulatory Affairs
Education
University of Windsor 1984 — 1986
Bachelor of Laws (LL.B.)
Queen's University 1978 — 1983
Bachelor of Arts, Political Studies and History
TELUS Communications May 2007 - Present
Skills
Contract Management, Telecommunications, Unified Communications, Mentoring, Team-oriented, Communication, Problem Solving
Education
Sheridan College
Office Administration
OLG September 2013 - Present
TheMIGroup May 2011 - August 2013
Aon Hewitt September 2009 - October 2011
TELUS Communications January 2003 - September 2007
TELUS Communications September 2002 - September 2007
Skills
HRIS, Human Resources, Software Documentation, Customer Service, Coaching, Deferred Compensation, PeopleSoft, Benefits Administration, Recruiting, Employee Relations, Employee Engagement, Employee Benefits, Performance Management, Onboarding, Interviews, Call Centers, Training, Hiring, Process Improvement, Taleo, Analysis, Management, Talent Management, Personnel Management, Policy, HR Policies, New Hire Orientations
Education
Seneca College of Applied Arts and Technology 2009 — 2011
Human Resources Management Graduate Certificate
University of Toronto 1997 — 2001
BCom, Management and Economics
TELUS Communications October 2004 - Present
TELUS Communications November 1999 - October 2004
TELUS Communications March 1996 - November 1999
Skills
Product Management, Business Case, Product Marketing, Telecommunications, Go-to-market Strategy, Cross-functional Team..., Product Lifecycle..., Mobile Technology, VoIP, Strategic Partnerships, Product Requirements, IP, Strategy, Business Strategy, Channel, Product Launch, Management, Forecasting, Customer Experience, Competitive Analysis, Solution Selling
Education
The University of British Columbia 2000 — 2003
Sales & Marketing Executive Program
Simon Fraser University 1982 — 1987
Bachelor of Business Administration, Accounting, Economics
In Transition June 2015 - Present
ATB Financial December 2010 - May 2015
TELUS Communications April 2002 - December 2010
TELUS Communications October 1997 - April 2002
Education
Southern Alberta Institute of Technology 1981 — 1983
Telecommunications Technology
TELUS December 2012 - Present
TELUS Communications April 2010 - November 2013
TELUS Communications November 2007 - March 2010
TELUS Communications August 2005 - November 2007
TELUS Communications 2003 - 2005
Skills
Project Management, SDLC, Business Analysis, Telecommunications, Software Documentation, Change Management, Wireless, User Acceptance Testing, Project Planning, CRM, Quality Assurance, Vendor Management, Strategic Planning, Requirements Gathering, Agile Methodologies, Analysis, Business Process, Business Process..., Cross-functional Team..., Call Centers, IT Strategy, ITIL, Leadership, PMO, MS Project, PMP, Product Marketing
Education
Ryerson University 1999 — 2004
Information Technology Management, Information Technology
Pope John Paul II Secondary School
Ember Resources November 2014 - Present
Encana January 2013 - Present
Encana January 2010 - January 2013
Telus Communications 1977 - 2010
Skills
Cisco Routers, T1, Optical Fiber, ISDN, Troubleshooting, WAN, LAN-WAN, Routers, Inspection, Software Installation, Maintenance & Repair, Switches, Gas, System Deployment, VPN
Education
Southern Alberta Institute of Technology 1975 — 1977
Telecommunications Technology
Mount Baker High School, Cranbrook, BC 1971 — 1975
TELUS Communications June 1994 - Present
Skills
Telecommunications, Requirements Analysis, Integration, Business Analysis, SDLC, ITIL, Unix, VoIP, Cisco Technologies, Software Project..., SQL, Agile Methodologies, Requirements Gathering, Systems Analysis, Oracle
Education
Simon Fraser University 1988 — 1994
Bachelor of Science (B.Sc.), Computer Science and Mathematics
Manulife Financial October 2011 - Present
BlackBerry October 2010 - October 2011
TELUS Communications October 2009 - September 2010
Stikeman Elliott LLP September 2006 - October 2009
Skills
Legal Services, Software Licensing, Intellectual Property, Telecommunications, Consulting Agreements, Contract Negotiation, Contract Drafting, Patents, Legal Assistance, Legal Writing, Litigation, Licensing
Education
Queen's University 2003 — 2006
LL.B., Law
University of Toronto - University College 1999 — 2003
Hons. B.Sc., Pharmacology
. April 2015 - Present
TELUS Communications April 2012 - April 2015
TELUS Communications December 2006 - April 2012
Gap Inc./Old Navy 2003 - 2005
Gap Inc./Old Navy 2003 - 2005
Education
Red River College
TELUS January 2014 - Present
TELUS August 2008 - Present
Ryerson University January 2014 - April 2014
Ryerson University/Global Cityzens September 2013 - April 2014
Sony Music Entertainment March 2013 - January 2014
TELUS Communications August 2008 - January 2014
Secrets of a Good Girl June 2012 - December 2012
Ryerson University, SpiritLive Radio September 2010 - December 2012
Danse TV Productions / CTV (Bell Media) June 2011 - September 2011
Toronto International Film Festival July 2010 - September 2010
Skills
Marketing Communications, Social Media, Marketing, Advertising, Sales, Telecommunications, Leadership, Creative Writing, Customer Service, Digital Marketing, Time Management, Social Media Marketing, Marketing Research, Communications, Project Management
Education
Ryerson University 2010 — 2014
Bachelor of Arts (B.A.), Media Production, English Minor
Spanish Centre 2014 — 2014
Spanish Communication and Vocabulary
Body Pro and Aesthetics Academy 2011 — 2011
Makeup Artist Certificate, Makeup Artistry
Seneca College of Applied Arts and Technology 2009 — 2010
Communication Fundamentals and Media Studies