The CMI Group
Address: 631 S Royal Ln, Coppell, TX 75019 Hours: Opens soon ⋅ 8AM Wednesday8AM–5PMThursday8AM–5PMFriday8AM–5PMSaturdayClosedSundayClosedMonday8AM–5PMTuesday8AM–5PMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (800) 377-7713: : Place name: : Category: Website: : : : Website: http://www.thecmigroup.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (8) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of The CMI Group Posting publicly on the Web Write a review Reviews"Nice people doing good work." "Good place to get experience working." "I LEFT the company on maternity leave and tried interviewing to come back." View all Google reviews From The CMI Group "The CMI Group is a 100% employee-owned solutions provider to clients nationwide. Through its subsidiaries, CMI delivers innovative revenue cycle, accounts receivable, and contact center solutions resulting in enhanced operational efficiency and...More "The CMI Group is a 100% employee-owned solutions provider to clients nationwide. Through its subsidiaries, CMI delivers innovative revenue cycle, accounts receivable, and contact center solutions resulting in enhanced operational efficiency and increased revenue for its clients. We believe there is power in relationships and success occurs when individuals collaborate on a common objective. CMI is dedicated to building the trust and bonds that deliver positive results for both our clients and their consumers. At The CMI Group. Relationships Matter."
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The CMI Group Employees
Mnet Financial July 2014 - Present
Brown & Joseph, Ltd. 2010 - 2014
CreditWatch Svcs 2008 - 2009
The CMI Group 2004 - 2008
Sage 1999 - 2002
Fox Sports Net 1994 - 1998
Skills
Business to Business..., Business to Business..., International debt..., International debt..., Business Analysis, Business Strategy, Business Intelligence, Business Planning, Business Management, China Business..., International Business, Transportation, Insurance, Media Finance Management, Telecommunications, Deregulated Energy, Commercial Cable TV, NAWLA, Manufacturing, Business Services, Debt Settlement, Management, Commercial Real Estate, International, Leadership, New Business Development, Outsourcing, Mergers & Acquisitions, Credit Risk, Vendor Management, Process Improvement, Enterprise Software, Budgets, B2B, Negotiation, Customer Service, Account Management, Business Development, Analysis, Call Centers, Risk Management, Finance, Accounts Receivable, Sales, Credit, Sales Operations, Sales Management
Education
Trinity University 1992 — 1993
Texas Christian University
NYLIFE Securities LLC 2015 - Present
Fidelity Investments February 2013 - March 2015
AT&T July 2012 - February 2013
The CMI Group September 2011 - July 2012
RuffaloCODY September 2010 - July 2011
Skills
Financial Modeling, Risk Management, Credit, Portfolio Management, Account Management, Banking, Analysis, Marketing
Education
The University of Texas at Austin
Interface Security Systems March 2014 - Present
The CMI Group March 2011 - March 2014
Say it with Sugar Cake Shop June 2010 - February 2011
Arbor Oaks Software 2009 - 2010
Pink and Blue Films, LLC December 2003 - 2007
Skills
Fast Learner, Typing, Computer Hardware, Computer Repair, Access, Excel, Word, Highly Analytical, Efficiency Improvement, Basic Programming, Network Administration, Creative Problem Solving, Salesforce.com, Microsoft Office, Project Management, Data Entry, Technical Support, Analysis, Networking, Databases, Outlook, Process Improvement, Microsoft Excel, Vendor Management, Team Leadership
Education
Kaplan College-Dallas 2010 — 2011
Dallas County Community College 2002 — 2003
Harte Hanks February 2015 - Present
Sitel September 2013 - September 2014
Microsoft November 2011 - July 2013
The CMI Group September 2010 - September 2011
ACS a Xerox Company March 2010 - July 2010
GDH Consulting August 2009 - December 2009
T-Mobile July 2008 - July 2009
PRC September 2007 - July 2008
IBM Global Services November 2005 - September 2007
Calyx Software January 2004 - September 2005
Skills
Call Center, Customer Service, Technical Support, Vendor Management, Help Desk Support, Program Management, Business Intelligence, Call Centers, Management, Outsourcing, Team Leadership, Management Consulting, Training, Telecommunications, Human Resources, Team Building, Strategy, CRM, Analysis, Leadership, Performance Management, Customer Retention, Business Development, Customer Satisfaction, Account Management, Quality Assurance, BPO, Business Process..., Consulting, Sales Management, Marketing, Process Improvement, Operations Management, Budgets, Cross-functional Team..., Executive Management, Customer Experience, Business Analysis, Start-ups, Contact Centers, Team Management, Change Management, Integration, Project Management, Forecasting, Business Process, Sales Operations, Employee Training, Leadership Development, Strategic Planning
Education
Webster University - MA Management 1987 — 1989
MA
Midwestern State University - BS Criminal Justice (Pre-Law) 1977 — 1980
BS
The University of Dallas 2004 — 2004
Master of Business Administration (MBA)
University of Cambridge 2002 — 2004
Doctor of Philosophy (Ph.D.)
University of Cambridge 2001 — 2004
Master’s Degree
Hub International July 2013 - Present
Allstate June 2007 - June 2013
Generations Church September 2004 - March 2013
Covenant Church Carrollton March 2002 - June 2004
The CMi GROUP August 1998 - February 2002
Skills
Theology, Discipleship, Preaching, MCITP, ITIL v3 Foundations..., MCT, Public Speaking, Windows Sharepoint..., Windows Server, Teaching, MCSA, MCPD, Microsoft Certified..., Spiritual Direction, SharePoint, Microsoft Exchange, Networking, Customer Service, Project Management, Team Building
Education
Southwestern University 1993 — 1997
Bachelors
Best Buy July 2015 - Present
Status Videography, LLC June 2014 - Present
Baylor University August 2011 - May 2015
The CMI Group May 2012 - August 2012
Skills
Video Production, Computers, Camera Operating, Video Editing, Directing, Communication Skills, Enthusiasm to learn, Creativity, Final Cut Studio, Final Cut Pro, Photoshop, Digital Video, OS X, Computer Hardware, Camera, Videography, Photography, Creative Writing, Mac, Adobe Creative Suite, CSS, After Effects, Post Production, Leadership, Cinematography, Digital Photography, Premiere, Editing, Facebook, InDesign, Social Media, Social Networking, Video, YouTube, Customer Service
Education
Baylor University 2011 — 2015
Bachelor of Arts (B.A.), Film and Digital Media
Legacy Christian Academy 1999 — 2011
U.S. Department of Homeland Security May 2015 - July 2015
Duke University School of Law July 2014 - May 2015
Liberty Institute (U.S.) May 2014 - June 2014
Texas Senate January 2013 - July 2013
Baylor University January 2012 - December 2012
Baylor University June 2012 - July 2012
Law Offices of Stan Schweiger September 2010 - December 2010
Bent Tree Bible Fellowship June 2009 - August 2009
District Office of Congressman Michael Burgess June 2008 - August 2008
The CMI Group June 2007 - August 2007
Skills
Organization, Event Planning, Wordpress, Microsoft Office, Politics, Research, Public Speaking, PowerPoint, Event Management, Microsoft Word, Microsoft Excel, Customer Service, Public Relations, Writing, Twitter, Facebook, WordPress, Higher Education, Editing, Leadership
Education
Duke University School of Law 2013 — 2016
Juris Doctor (J.D.), Law
Baylor University 2009 — 2012
Bachelor of Arts (B.A.), Political Science and Government, 3.74
Imaginuity Interactive April 2012 - Present
Simply Smart Internet Marketing May 2011 - April 2012
Splash Media July 2010 - April 2011
WebDex Media Group December 2007 - July 2010
Coffee News 2006 - 2007
The CMI Group January 1997 - April 2005
Skills
Online Marketing, Customer Relations, Problem Solving, Online Lead Generation, Account Management, Operations Management, Client Services, Client Relationship..., SEO, Online Advertising, Google Adwords, CRM, Project Management, Customer Service, PPC, SEM, Marketing, Social Media, Sales, Management, Program Management, Leadership, Team Building, Email Marketing
Education
Triton College
Applied Science in Data Processing, Data Processing
Safelite AutoGlass July 2014 - Present
Caliber Collision Centers July 2010 - June 2014
The CMI Group December 2008 - July 2010
Minyard Food Stores, Inc November 2006 - December 2008
Tom Thumb July 2000 - May 2003
Russell's Trans-Pacific Stores, Ltd. 1986 - 1989
Skills
Employee Relations, Training, EEOC, Union Avoidance, Private Investigations, Performance Management, Recruiting, Onboarding, Human Resources, HRIS, Employee Benefits, Coaching, Payroll, Personnel Management, Temporary Placement, Hiring, Applicant Tracking..., Management, Succession Planning, FMLA, Talent Acquisition, New Hire Orientations
Education
Western Governors University 2009 — 2011
Bachelors, Human Resource Management
University of North Texas 2007 — 2007
Certification, Human Resources
University of North Texas 1985 — 1989
Business
KPMG US April 2015 - Present
Zale November 2014 - April 2015
The CMI Group February 2012 - November 2014
The CMI Group, Inc. November 2011 - February 2012
Skills
Call Center, Troubleshooting, Computer Hardware, Software Documentation, Technical Support, XP, Help Desk Support, Call Centers, Networking, Printers, Laptops, Computer Repair, Windows 7, VPN, Remote Desktop, Norton Ghost, Windows XP, Team Building, Microsoft Excel, Customer Service, Microsoft Office, Team Leadership, Process Improvement, Coaching
Education
University of North Texas 2010 — 2014
Information Technology
Brookhaven Community College 2008 — 2010
Associate of Science (AS)
Robbie Malone, PLLC May 2012 - Present
Hawkins Parnell Thackston & Young LLP June 2010 - May 2012
The CMI Group September 2009 - June 2010
Texas House of Representatives 2009 - 2009
Skills
Litigation, Legal Research, Civil Litigation, Westlaw, Legal Writing, Trials, Pleadings, Personal Injury, Commercial Litigation, Courts, Legal Assistance, Microsoft Office, Depositions, Customer Service, Microsoft Excel, Leadership, LexisNexis, Mediation, Corporate Law, Litigation Support, Microsoft Word
Education
Austin College 2006 — 2009
Bachelor of Science (B.S.), Major: Political Science; Minor: Religious Studies
Texas Academy of Mathematics and Science 2004 — 2005
TDIndustries January 2013 - Present
RIM BlackBerry October 2011 - November 2012
RIM BlackBerry November 2010 - October 2011
T-Mobile June 2008 - September 2010
T-Mobile June 2006 - June 2008
LandSafe September 2005 - June 2006
Cebridge Connections June 2004 - August 2005
The CMI Group June 2003 - June 2004
Skills
Blackberry, Blackberry Enterprise..., Blackberry OS, BMC Remedy, Smartphones, Mobile Technology, Mobile Devices, Wireless, Mobile Device Management, Technical Support, Active Directory, Android, TCP/IP, Microsoft Office, Windows Mobile, Customer Satisfaction, Outlook, HTML, QNX, JVM, Windows Registry, .NET, Mac OS X, Data Synchronization, Collections, Team Leadership, Quality Assurance, Microsoft Exchange, Customer Service, ActiveSync, VPN, Troubleshooting, Windows Server, Lotus Notes
Education
Brookhaven Community College 2004 — 2007
Flooring Services August 2013 - Present
The CMI Group August 2011 - August 2013
City of McKinney July 2011 - August 2011
Baylor University Campus Visits May 2011 - July 2011
Baylor University Campus Living and Learning August 2008 - May 2011
Skills
Organized Multi-tasker, Communication Skills, Positive Team Player, Motivated self-starter, Learning Quickly, Microsoft Office, Customer Service, Leadership
Education
Baylor University 2007 — 2011
Bachelor of Arts (B.A.), Communication, General
Southwest Credit Systems, L.P. March 2014 - Present
Southwest Credit Systems, L.P. February 2013 - June 2014
The CMI Group May 2008 - February 2013
The CMI Group October 2007 - May 2008
Royal Security May 2007 - October 2007
Skills
Call Center, Credit, Vendor Management, BPO, Operations Management, Customer Retention, Team Building, Customer Satisfaction, Customer Service, Process Improvement, Performance Management, Outsourcing, Coaching, Strategic Planning, Team Management, Change Management, Microsoft Excel, Outlook, PowerPoint, Microsoft Office, Call Centers, Management, Workforce Management, CRM
Education
Pittsburg State University 2002 — 2005
N/A, Biology
The CMI Group March 2010 - Present
Heavenly Faux 2002 - 2010
Skills
Sales, Furnishings, Credit, Finish, Faux, Call Centers, Paint, Sales Operations, Account Management, Customer Service, Leadership, Management
Education
Brookhaven Community College 1985 — 1988
GC Services February 2007 - February 2012
Valero Energy Corporation 2012 - 2012
ExxonMobil January 2006 - January 2007
The CMI Group January 2005 - December 2005
Skills
Leadership, Sales Management, Management, Customer Service, Organization, Fast Paced Environment, Receptionist Duties, Account Representation, Call Centers, Cashiering, Data Entry, Customer Relations, Inventory Management, Microsoft Office, Process Scheduler, Payroll, Sales, Team Leadership, Time Management, Training
Education
Austin Community College 2011 — 2012
Outreach Communications March 2005 - Present
ER Solutions/CRI February 2004 - March 2005
Afni August 2000 - January 2004
The CMI Group 1998 - 2000
payco/OSI 1994 - 1998
TRW Receivables Management 1981 - 1994
Skills
Call Center, Sales, Business Development, Sales Management, Process Improvement, ACD, Customer Service, Outsourcing, Call Centers, Business Analysis, Team Leadership, Contact Centers, New Business Development, Project Management, Customer Experience, Strategic Planning, Operations Management, Executive Management, Management, Workforce Management, Cross-functional Team..., Budgets, Account Management, Customer Retention, Customer Satisfaction, Team Building, CRM, Vendor Management, Telecommunications, Coaching, Strategy, Forecasting, BPO, Contract Negotiation, Leadership, Sales Operations, Start-ups, P&L Management
Education
Southwestern Oklahoma State University 1977 — 1979
American International College
Bachelors, Business Administration
Cox Communications January 2013 - Present
Cox Communications January 2013 - April 2014
The CMI Group February 2010 - January 2012
Time Warner Cable February 2009 - February 2010
Discover Financial Services April 2008 - January 2009
Discover Financial Services August 2002 - March 2008
Discover Financial Services March 1999 - August 2002
Skills
Call Center, Process Management, Fraud Prevention, Customer Lifecycle..., Six Sigma, Credit, BPO, Operations Management, Vendor Management, Customer Satisfaction, Customer Experience, Outsourcing, P&L Management, Customer Service, Customer Retention, Team Building, Customer Relations, Telecommunications, Workforce Management, Lean Operations, Strategic Planning, Strategic Sourcing, Commercial Lending, Collections, Call Centers, Leadership, Credit Cards, CRM, Coaching, Training, Performance Management, Team Leadership, Team Management, Management, Financial Services, Strategic Partnerships, Portfolio Management, Sales, Business Intelligence, Project Management, Process Improvement, Fraud, Banking, Cross-functional Team..., Account Management, Risk Management, Analytics, Business Development, Executive Management, Strategy
Education
Franklin University 2004 — 2006
Masters in Business Administration, Business
ASU- University of Phoenix 1998 — 2004
Bachelors of Sceince, Business Project Management
Laramie high school
Acura of Tempe July 2012 - Present
The CMI Group June 2011 - December 2011
America Reads/America Counts September 2008 - December 2010
University of Chicago Office of Special Programs June 2006 - July 2009
Education
Arizona State University 2008 — 2012
BIS, Interdisciplinary Studies
Acosta Mosaic Group May 2012 - Present
Self-Employed March 2011 - May 2012
H&K International February 2003 - April 2011
HR GURU January 2002 - February 2003
Cendant July 2001 - December 2001
The CMI Group February 1998 - June 2001
United Supermarkets July 1995 - February 1998
Skills
Employee Relations, Human Resources, Onboarding, Benefits Administration, Recruiting, Talent Management, Performance Management, Employee Benefits, New Hire Orientations, Training, Hiring, HR Consulting, Labor Relations, Payroll, Organizational..., Policy, Employment Law, FMLA, Benefits Negotiation, Leadership, Employee Training, Policy Writing, PEO, Mediation, Union, 401k, Arbitration, Americans with..., Safety Management..., ADA, New Hire Orientation, Benefits Plan Design, Payroll Administration, Safety Management, Union Environment, EEO Investigations
Education
Midwestern State University 1990 — 1995
BBA, Business/Human Resource Management
Texas Tech University 1988 — 1989
Titanium Strategies, LLC May 2013 - Present
Clear Sky Group February 2012 - April 2013
Tecmetrics March 2010 - January 2012
WebDex Media Group July 2006 - October 2010
Home Interiors and Gifts / Domistyle 2003 - 2004
The CMI Group January 2000 - January 2003
The CMI Group 1995 - 1999
Skills
Business Process..., Business Planning, P&L Management, P&L Responsibility, Product Development, CRM, Account Management, Sales, Competitive Analysis, Cross-functional Team..., Strategy, Acquisition Integration, Turn Around Management, Mergers & Acquisitions, Cloud Computing, Operations Management, Executive Management, SaaS, Social Media, Entrepreneurship, Sales Management, Product Management, Strategic Partnerships, Start-ups, Outsourcing, Marketing, Management Consulting
Education
The University of Texas at Austin 1976 — 1979
Bachelor of Business Administration (B.B.A.), Marketing
K & B National Research July 2013 - Present
American Airlines Center August 2007 - October 2014
Bennigan’s July 2012 - April 2013
neopost usa November 2010 - June 2012
The CMI Group December 2009 - November 2010
CUNA Mutual Group December 2007 - July 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Outlook, Data Entry, Teamwork, Accounting, Customer Satisfaction, Recruiting, Time Management, Telephone Skills, Call Centers, Event Planning, Facebook
Education
Kaplan University-Davenport Campus 2012 — 2015
Associate's Degree, Medical Office Management/Administration
Collin County Community College 1999 — 2003
photography / general studies, assoicates
Berker high school 1996 — 1999
high school, deploma
ReachLocal March 2015 - Present
ReachLocal April 2014 - March 2015
ReachLocal December 2013 - March 2014
ReachLocal May 2013 - November 2013
Bank of America November 2012 - May 2013
SuperMedia LLC October 2009 - July 2011
Bank of America December 2003 - October 2009
The CMI Group May 2001 - November 2002
US Census Bureau May 2000 - August 2000
TCIM Services March 2000 - August 2000
Skills
SEM, SEO, Business Strategy, Account Management, New Business Development, Advertising, Online Marketing, PPC, Lead Generation, Online Advertising, Cold Calling, Salesforce.com, Sales, Strategy, Marketing, Customer Retention, Direct Marketing, B2B, Digital Marketing, Social Media Marketing, Market Planning, Marketing Strategy, Mobile Marketing, Social Networking, Customer Acquisition, Digital Media, Google Adwords, B2B Marketing, Google Analytics, Media Planning, Sales Management, Management, Selling, Web Marketing, Email Marketing, CRM, Small Business, Sales Presentations, Negotiation, E-commerce, Sales Operations, Marketing Communications, Marketing Management, Leadership, Social Media, Customer Service, Facebook, Sales Process, Digital Strategy
Education
Dallas County Community College 2002 — 2006
None, Business
The CMI Group February 2013 - Present
Southwest Credit Systems, L.P. September 2008 - January 2013
AT&T January 1997 - September 2008
BP Amoco August 1988 - December 1996
Skills
Strategy, Call Center, Business Process..., Campaigns, Management, Forecasting, Internal & External, Performance Management, Vendor Management, Operations Management, Executive Management, Call Centers, Customer Experience, Outsourcing, Credit, Customer Satisfaction, Budgets, Strategic Planning, Credit Cards, Contract Negotiation, Process Improvement, CRM
Education
Baker University 1997 — 1999
MBA, Business Administration
Northwest Missouri State University 1985 — 1990
BS, Economics
Ohara,
Ohara, St. Mary's, Raytown
Ohara, St. Mary's, Raytown
SWC Group, LP November 2014 - Present
SWC Group, LP May 2006 - October 2014
SWC Group, LP May 2005 - May 2006
The CMI Group September 2000 - September 2001
The CMI Group September 1997 - September 2000
The CMI Group December 1995 - September 1997
Skills
Risk Management, Credit, Strategic Planning, Financial Services, Forecasting, Vendor Managment, Accounts Receivable..., Analytical Skills, Great Plains Software, Dale Carneige Training, Vendor Management, CRM, Executive Management, Customer Service, Finance, Banking, Credit Cards, Portfolio Management, Analysis, Credit Risk, Forensic Accounting, Financial Reporting, Accounts Receivable
Education
New England College 2012 — 2013
Master of Business Administration (MBA), Forensic Accounting
The University of Texas at San Antonio 1986 — 1989
Bachelor of Business Administration (BBA), Accounting
The University of Texas at Austin 1985 — 1986
Accounting
The CMI Group, Inc. July 2007 - Present
Flutter Photography October 2003 - Present
The CMI Group July 2007 - May 2014
Eric Bess, DDS April 2004 - July 2007
Allen Magazine January 2003 - February 2004
Skills
Salesforce.com, Credit, Call Centers, Business Strategy, Team Building, Management, Customer Service, Customer Experience, Customer Satisfaction, Training, Marketing, Account Management, Time Management, Building Customer..., Multi Tasking, Self-starter, Dependable Team Player, Customer Retention, CRM, Leadership, Quality Assurance
Education
University of North Texas 2001 — 2003
Bachelor of Arts, Photojournalism
Collin County Community College 1999 — 2001
Associate of Arts (A.A.)
The CMI Group August 2008 - Present
Robbie Malone, PLLC January 2012 - May 2012
The Barbknecht Firm April 2008 - June 2008
Beene & Malone, PLLC February 2007 - March 2008
Skills
Risk Management, Litigation, Commercial Litigation, Negotiation, Civil Litigation, Legal Research, Contract Negotiation, Corporate Law, Litigation Management, Legal Writing, FDCPA, FCRA, TCPA, Credit, Bankruptcy, Consumer Law, Creditors' Rights, Executive Management, Corporate Governance, Legal Compliance, Privacy Law, Mediation, Dispute Resolution, Employment Law
Education
Southern Methodist University Dedman School of Law 2005 — 2008
J.D., Law
University of Arkansas 2000 — 2004
B.A., Pschology
Apple March 2015 - Present
The CMI Group August 2012 - March 2015
FC Dallas April 2012 - August 2012
Best Buy October 2011 - April 2012
Skills
Sports, Social Media, Customer Service, Sales, Microsoft Office, Account Management, Retail, Cold Calling, Coaching, Call Centers, Team Building, Public Relations, Marketing, Microsoft Excel, Marketing Strategy, Analysis, Sales Management, Leadership, Salesforce.com, Customer Satisfaction, Customer Retention
Education
The University of Texas at Dallas 2014 — 2016
Master of Business Administration (MBA), Marketing, Finance
Baylor University 2007 — 2011
Bachelor of Arts (B.A.), Journalism w/ a minor in Biology
Legacy Christian Academy 2001 — 2007
LINC North Texas June 2015 - Present
Vistage International January 2014 - Present
LeaderThrive LLC April 2013 - Present
Bond Mission January 2012 - Present
Lanvera June 2011 - April 2013
Government Awards Consulting (GAC) August 2010 - May 2011
Northlake Community College August 2010 - December 2010
The CMI Group January 2009 - February 2010
The Delta Companies August 2006 - August 2008
It Can Be Done August 2003 - August 2006
Skills
Lead Generation, Business Development, Sales Process, Sales Management, CRM, New Business Development, Leadership, Sales, Sales Operations, Cold Calling, Strategic Planning, Public Speaking, Account Management, Networking, PowerPoint, Coaching, Recruiting, Sales Presentations, Microsoft CRM, Hiring, Sales Training, Inside Sales, Selling Skills, Contract Negotiation, Professional Services, Solution Selling, Business Process..., Call Centers, Direct Sales, Sales Growth, Strategic Partnerships, Creative Strategy, Sales Skills Training, Salesforce.com, Executive Management, Sales Metrics, Training, Marketing Strategy, Marketing, Management, Communication Training, Employee Training, Negotiation, Consulting, Customer Service, Executive Communications, Sales Trainings, International Traveler, Training Facilitation, Team Facilitation
Education
University of North Texas 1996 — 1998
M.S
University of North Texas 1989 — 1994
B.A.A
Irving High School 1984 — 1994
mPulse Mobile, Inc. 2014 - Present
iGrow Tech, Inc. 2008 - Present
mobileStorm, Inc. 2013 - 2014
SteelHouse 2012 - 2013
mobileStorm, Inc. 2010 - 2012
The CMI Group 2009 - 2010
eInstruction Corp. 2008 - 2009
Qualcomm 2007 - 2008
Qualcomm 2006 - 2007
Qualcomm 2004 - 2006
Skills
Revenue Development, Strategic Planning, Change Management, Scaling Businesses, Turn Around Leadership, C Level Relationships, Customer Relations, Innovation Management, Staff Development, Customer Experience, P&L, Marketing Strategy, Digital Marketing, Fundraising, Cost Reduction..., Sales Management, Strategic Sales, High Growth, Leadership, Revenue, Business, Customer Service, Cross-functional Team..., CRM, Income Statement, Strategy, Start-ups, SaaS, Mobile Devices, Account Management, E-commerce, Project Management, Product Development, C-Level Relationships, Marketing, Management, Business Strategy, Strategic Partnerships, High-growth, Business Intelligence, Executive Management, Program Management, Training, Entrepreneurship, Operations Management, Sales Operations, Selling, Process Improvement, Analysis, Business Development
Education
The University of Texas at Arlington
BBA
Stanford Business School
JP Morgan Chase July 2012 - Present
The CMI Group November 2009 - July 2012
Southern Care Hospice October 2007 - March 2008
Skills
Honesty and integrity, Strong work ethic, Self motivated, Discipline-orientation, Harmonious energy, Individualized customer..., Dependable team player, Goal Oriented, Dependable Team Player, Call Centers, Customer Service, Analytical Skills, Leadership, Social Skills, Business Services, Team-oriented, Organizational Structure, Data Entry, Critical Thinking, Customer Experience, Time Management, Training, Customer Retention, Coaching, Public Speaking, PowerPoint
Education
Texas Woman's University 2006 — 2012
Bachelor of Science (B.S.), Psychology, Overall 3.53/4.00 GPA, Major 3.76/4.00 GPA
ACIG June 2014 - Present
TMX Finance August 2013 - June 2014
ARGO Data Resource Corporation January 2012 - September 2013
ARGO Data Resource Corporation January 2008 - January 2012
The CMI Group 2001 - 2008
Skills
SDLC, CRM, Vendor Management, Business Analysis, Software Development, Software Project..., Banking, Requirements Gathering, Process Improvement, SharePoint, Project Management, IT Strategy, Integration, Requirements Analysis, Business Intelligence, PMP, Solution Architecture, Software Documentation, Software Implementation, Testing, User Acceptance Testing, Business Process, Enterprise Software, Change Management, IT Management, Project Portfolio..., SOA, PMO, Financial Services, Resource Management, Enterprise Architecture, Agile Methodologies, Business Process..., Scrum, Web Services, Architectures, Web Applications, Analysis, Outsourcing, Project Delivery, Software Design, Consulting, Strategic Planning, SaaS, Program Managnent, Helping Clients Succeed, Salesforce.com, Product Management, Account Management, Customer Engagement
Education
Southern Methodist University - Cox School of Business 1995 — 1999
BBA, Management Information Sciences
UnitedHealth Group November 2011 - Present
Outreach Communications August 2002 - Present
The CMI Group 1998 - 2002
Education
The University of Texas at Dallas 1996 — 2000
B.S., MIS
Marriott International September 2013 - Present
Bakpak Travelers Guide http://www.bakpakguide.com/usa/ May 2014 - June 2014
doorbot November 2013 - January 2014
World Travels March 2011 - April 2013
Millennium films, "As I Lay Dying" September 2012 - October 2012
etnico hostel April 2011 - September 2011
The CMI Group April 2009 - December 2010
The Delta Companies March 2006 - February 2009
Starwood Hotels & Resorts Worldwide, Inc. 2004 - 2004
Skills
Marketing, New Business Development, Event Planning, Account Management, Business Development, Team Building, Training, Event Management, Recruiting, Sales Management, Social Media, Integrated Marketing, Management, Customer Retention, Public Relations, Events, Corporate Communications, Customer Experience, Marketing Strategy, Onboarding, Corporate Branding, Coordinating Events, Corporate Events, Live Events, Salesforce.com, Managing Events, Lead Generation, Sales, Social Media Marketing
Education
Southern Methodist University 2009 — 2010
Graduate Marketing Certificate Program, Marketing
Louisiana State University 1999 — 2003
B.A. in Mass Communication, Business Marketing, Public Relations
Simeio Solutions April 2015 - Present
AJM Project Services September 2000 - Present
CSX Technology March 2010 - September 2013
TCG Consulting (ALM Project Services) November 2009 - February 2010
Titan Solutions May 2008 - November 2009
Siemens (Energy & Automation) April 2005 - April 2008
INTEGRATIVE CONSULTING September 2001 - March 2005
The CMI Group 1999 - 2000
Trinity Industries 1997 - 1999
Skills
Manufacturing, Agile Methodologies, IBM iSeries, Project Management, Program Management, Visio, Disaster Recovery, SDLC, Integration, Software Project..., Change Management, PMP, CRM, Vendor Management, Management, Resource Management, Project Planning, Risk Management
Education
Texas Southern University 1980 — 1981
Kelsey-Jenney College 1976 — 1979
Business Management
IBM, Coppell July 2005 - Present
IBM, Dallas July 2001 - May 2005
CFBISD, Carrollton August 2000 - May 2001
The CMI Group July 1999 - May 2000
The CMI Group July 1997 - June 1999
Education
Dallas Baptist University 1988 — 1990
Bachelor Degree, Business Administration focusing on Management
Bishop College 1984 — 1988
Maestro 2008 - Present
Aegis Communications May 2007 - June 2008
Touchstone Communications 2004 - 2007
The CMI Group May 2001 - June 2004
Alliance Data Systems 1989 - 2003
Alliance Data 1986 - 2001
Skills
Call Center, Workforce Management, BPO, Executive Support, Outsourcing, Management, CRM, Customer Retention, Team Management, Telemarketing, Call Centers, Performance Management, Employee Training, Training, Leadership, Human Resources, Operations Management, Program Management, Start-ups, Strategy, Customer Experience, Inbound Marketing, Customer Satisfaction, Call Center Development
Education
The Ohio State University 1985 — 1990
BS, Architecture
PrimeLending May 2013 - January 2014
PrimeLending February 2013 - May 2013
PrimeLending September 2010 - February 2013
Oh My Godard Gallery August 2005 - September 2010
Institution Solutions, Inc March 2004 - August 2005
The CMI Group July 2001 - January 2003
Dr Pepper/Seven Up, Inc August 1999 - March 2001
Skills
Recruiting, Employee Relations, Onboarding, Employee Training, Leadership, Training, Applicant Tracking..., Human Resources, Interviews, Employee Benefits, Event Planning, Employee Engagement, Event Management, New Hire Orientations, Microsoft Office, FMLA, Exponenthr, Red Carpet, Volunteer Coordinating, Benefits Administration, Management
Education
The University of Dallas
Master of Business Administration, Human Resources
University of Oklahoma
Bachelor of Arts, Letters; Philosophy, History, Literature
Retail Properties of America, Inc. July 2014 - Present
The CMI Group January 2009 - July 2014
Dallas Business Journal 1999 - 2008
Spire Realty Group 1995 - 1999
Fults Management 1991 - 1995
Cushman & Wakefield 1984 - 1991
Skills
Accounts Receivable, Outlook, Excel, Word, Accounting, Customer Service, Microsoft Office, Microsoft Excel, Financial Reporting, Microsoft Word, Leadership, Banking, Accounts Payable, Management, Account Management, Team Building, Financial Analysis
Education
Richland College 1988 — 1994
Management Associates
Hyundai Capital America February 2011 - Present
The CMI Group March 2010 - Present
JPMorgan Chase November 2008 - March 2010
HSBC Auto Finance February 2003 - October 2008
American Income Life May 2002 - February 2003
Household Finance 2000 - 2003
Citi Cards September 1999 - March 2002
Skills
Leadership, Strategy, Operations Management, Training, Call Centers, Coaching, Analysis, Credit
Education
University of Phoenix 2002 — 2006
Masters, Business Administration
Jones College 1996 — 2000
Bachelor of Science, Business Administration
The CMI Group March 2012 - Present
Afni April 1999 - March 2012
ChoicePoint Direct June 1998 - April 1999
Customer Development Corporation June 1986 - April 1999
Skills
Business Analysis, Business Intelligence, Call Center, Process Improvement, Team Leadership, Outsourcing, Disaster Recovery, Call Centers, Vendor Management, Strategic Planning, IT Management, Business Process..., Telecommunications, IT Strategy, Management, Program Management, CRM, Leadership, SaaS, Integration, Change Management, Risk Management, Cloud Computing, Operations Management, Executive Management
Education
Millikin University 1982 — 1986
BS
FPT Software 2015 - Present
HKS 2014 - 2015
LAI Games Sales Inc. 2010 - 2014
The CMI Group 2008 - 2010
Real World Training 2004 - 2008
Project Consulting 2001 - 2004
Project Accounting 1999 - 2001
Normandy Golden Grove Operations 1999 - 1999
Taylor Woodings Corporate Services and Graeme Scott & Co 1994 - 1999
Skills
Financial Management, Financial Reporting, Budgeting, HR Management, International Business, Foreign Exchange..., Banking, Chartered Accountant, Great Plains, Manufacturing, Financial Accounting, Internal Controls, Cash Flow, Financial Modeling, Revenue Recognition, Consolidation, Financial Analysis, Cash Management, Excel, GAAP, Financial Control, Fixed Assets, Analysis, SAP, FRx, Process Improvement, Forecasting, Employee Benefits, Microsoft Excel, Leadership, Microsoft Office, Modeling, QuickBooks, Management, Accounting, Great Plains Software, Finance, Managerial Finance, Variance Analysis, Financial Audits, Budgets
Education
Curtin University of Technology 1991 — 1994
Bachelor of Business, Accounting
Target December 2002 - Present
The CMI Group January 1998 - December 2002
Moses Taylor Hospital August 1995 - November 1997
Rocky Mountain Elk Foundation February 1993 - May 1995
Skills
Onboarding, Talent Acquisition, Employee Relations, Performance Management, Succession Planning, Talent Management, Human Resources, Workforce Planning, College Recruiting, New Hire Orientations, Employee Engagement, Applicant Tracking..., FMLA, Leadership Development, Management, Team Building, Training, Leadership, Interviews, Recruiting
Education
The University of Montana
MBA, Business Administration
University of Maine
Bachelor of Arts, Public Administration
Adolfson & Peterson Construction June 2011 - Present
The CMI Group October 2010 - August 2011
Skills
Software Documentation, Customer Service, Accounting, Budgets, Process Scheduler, Microsoft Excel, Contract Negotiation, Contract Management, Contractors, Project Estimation, Change Orders, Microsoft Office, Subcontracting, Microsoft Word, Leadership, Construction Management, Project Planning, Project Management, Construction, Invoicing, Team Building, Value Engineering, Supervisory Skills
Education
Northern Arizona University 2012 — 2016
Bachelor of Business Administration (BBA), Business Administration and Management, General
Chandler/Gilbert Community College 2008 — 2012
Associate's degree, Business Management
Medi-Lynx March 2015 - Present
AT&T June 2013 - March 2015
PFSweb January 2011 - August 2013
The CMI Group March 2010 - November 2010
Great River Charitable clinic April 2009 - October 2009
White House Black Market April 2008 - December 2008
Urban Brands March 2006 - November 2007
Skills
Training, Call Centers, Customer Satisfaction, Customer Service, Insurance, Marketing, Coaching, Healthcare, Process Improvement, Access, Financial Analysis, Forecasting, Microsoft Excel, Analysis, Data Analysis, Cross-functional Team..., Sales, Team Leadership
Education
American InterContinental University 2010 — 2011
Bachelors, Healthcare Management
American InterContinental University 2008 — 2009
Asssociates, Business
United States Postal Service June 2013 - Present
PFSweb February 2012 - May 2013
Mexia State Supported Living Center November 2008 - October 2012
Medix Staffing Solution Irving Texas August 2008 - September 2008
Havertys Furniture June 2008 - August 2008
PRC August 2007 - April 2008
The CMI Group February 2007 - August 2007
Aegis Communication May 2005 - January 2007
Delta Dallas December 2004 - April 2005
Staffmark September 2003 - March 2004
Skills
Government, Public Administration, State Government, Emergency Management, Case Managment, Data Entry, Clerical Skills, Case Management, Call Centers
Education
Tarleton State University 2012 — 2013
Criminal Justice/Law Enforcement Administration, Senior
T-Mobile May 2014 - Present
MetroPCS November 2013 - April 2014
WorldLink, Inc. August 2012 - May 2013
ACS XEROX Company January 2011 - August 2011
VHA June 2009 - August 2009
City of Minneapolis September 2008 - December 2008
University of Houston August 2007 - April 2008
The CMI Group June 2006 - August 2006
Education
University of Minnesota-Twin Cities 2008 — 2010
Master of Arts (M.A.), Human Resources and Industrial Relations, 3.67
University of Houston 2005 — 2008
Bachelor of Science (B.S.), Psychology, 3.5
The CMI Group, Inc. May 2013 - Present
The CMI Group August 2006 - May 2013
NCR 2004 - 2006
Skills
Customer Satisfaction, Outlook, Telecommunications, Training, Leadership, Microsoft Excel, Vendor Management, Quality Assurance, Process Improvement, Customer Retention, Customer Service, Operations Management, Team Building, Call Centers, Project Management, Team Leadership, Outsourcing, Software Documentation, Team Management, Change Management, Account Management, Coaching, Workforce Management, Risk Management, Business Analysis, Sales, Program Management, BPO, Customer Experience, Performance Management, Forecasting, Management, CRM, Business Process..., Loss Mitigation
Education
Pittsburg State University 2002 — 2004
St. Mary's Colgan High School 2000 — 2002
Credit Management, LP October 2012 - Present
The CMI Group September 2006 - October 2012
Skills
Leadership, Call Centers, Onboarding, Performance Management, Team Building, Employee Relations, Vendor Management, Customer Retention, Coaching, Customer Service, Process Improvement, Strategic Planning, Change Management, Call Center, Management, Quality Assurance
Education
Abilene Christian University 1974 — 1978
Bachelor of Arts (B.A.), Communication
The Law Offices of Jason Naumann PLLC February 2015 - Present
The Lynch Law Firm May 2013 - August 2013
The CMI Group October 2012 - April 2013
Law Offices of James Stanton, L.P. October 2011 - February 2012
Skills
Stealth, Speed, Humility, Legal Research, Public Speaking, Customer Service, Microsoft Office, Contract Negotiation, Legal Writing, Analysis, Editing, Coaching, Sales, Social Media, PowerPoint
Education
Southern Methodist University Dedman School of Law 2010 — 2014
Doctor of Law (J.D.)
The University of Texas at Arlington 2001 — 2008
BS, Economics
Animal Crackers June 2009 - Present
MedQuist January 2008 - November 2008
CBIZ May 2004 - May 2007
Burnham Insurance May 2003 - May 2004
The CMI Group August 1998 - April 2003
Skills
Excel, Microsoft Office, Databases, PowerPoint, Word, Customer Service, Administration, Supervisory Skills, Problem Solving, Outlook, Event Planning, Editing, Accounts Receivable, Coaching, Inventory Management, Data Entry, Team Building, Social Media, Performance Management, Access, Hiring, SAP, Microsoft Word, System Administration
Education
University of North Texas 1998 — 2000
BA, History
Southern Methodist University 1996 — 1998
The CMI Group September 2009 - Present
Chase December 2004 - September 2009
Skills
Call Center, Customer Service, Vendor Management, Training, Recruiting, Call Centers, Risk Management, Leadership, Management, Quality Assurance, Operations Management, Customer Experience, Budgets, Process Improvement, Customer Satisfaction, CRM, Team Building, Outsourcing, Customer Retention, Performance Management, Team Management, Workforce Management, Coaching, Banking
Education
Oklahoma Baptist University 1974 — 1979
Bachelor of Arts (BA), Political Science and Government/History
24 Hour Fitness October 2011 - Present
Halloween City September 2011 - October 2011
The CMI Group January 2008 - August 2009
Skills
Typing, PowerPoint, Microsoft Office, Cash Handling, Multitasker
Education
Brookhaven Community College
Criminal Justice and Corrections
The CMI Group 2011 - 2012
Neiman Marcus group August 2010 - January 2011
Education
Texas School of Business-Friendswood 2005 — 2006
diploma, Medical/Clinical Assistant
Texas Southern University 2003 — 2005
n/a, Health and Physical Education/Fitness
Tuesday Morning May 2012 - Present
The CMI Group July 2011 - August 2011
Skills
Microsoft Excel, Microsoft Word, Open Office, Multi Tasking
Education
Texas Tech University 2010 — 2014
Kinesiology and Exercise Science
Collin County Community College 2010 — 2010
The CMI Group July 2009 - Present
Hobby Lobby December 2006 - April 2009
Skills
Internet, Microsoft Word, PowerPoint, Retail, Customer Service, Collections, supervisor calls
Education
Brookhaven Community College 2011 — 2015
Associate's degree
newman smith high school 2005 — 2009
diploma