Experience
VW Credit, Inc.   October 2013 - Present
Volkswagen of America, Inc   May 2011 - September 2013
GameStop  October 2008 - April 2009
GameStop  April 2006 - October 2008
EXPRESS  September 2002 - December 2003

Skills
Forecasting, Strategic Planning, Team Building, Negotiation, Public Speaking, Organizational..., Leadership, Branding & Identity, Sales Analysis, Regression Analysis, PowerPoint, Microsoft Excel, Microsoft Word, Business Objects, Customer Service, Long-term Customer..., Problem Solving, Pricing Analysis, Pricing Strategy, Business Process..., Project Management, Inventory Management, Process Improvement, Customer Satisfaction, Training, Strategy, Finance, Business Development, CRM, Analysis, Program Management, Retail, Sales, Sales Management, New Business Development, Management, Sales Operations, Marketing, Automotive, Pricing, Business Planning, Profit, Customer Retention, Marketing Strategy, Budgets, Product Development, Financial Analysis, Competitive Analysis, Team Leadership, Sales Process

Education
University of Florida - Warrington College Of Business   2010 — 2011
Master of Business Administration, Competitive Strategy

University of Florida - Warrington College of Business Administration   2009 — 2010
Master of Science, Management

University of Mary Washington   2003 — 2006
Bachelor of Science, Economics

Experience
Volkswagen of America, Inc   February 2010 - Present
SKY Entertainment Group, LLC   February 2009 - August 2010
Madden Lincoln Mercury Volvo   September 2004 - November 2009
Palm Harbor Homes  August 2003 - September 2004
I.N.K. Authentic Apparel   August 2002 - August 2003
Best Homes  July 2000 - August 2002

Skills
Sales Management, Customer Satisfaction, Managerial Finance, Sales Process, Strategic Planning, Marketing Strategy, Entrepreneurship, Product Marketing, Construction Management, Training, Team Building, Strategy, Sales, Retail, Public Speaking, Program Management, Negotiation, Budgets, Customer Service, Finance, Leadership, Management, Marketing

Education
University of Alabama

Experience
Cochlear Americas  October 2013 - Present
Smarter Retirement Strategies   March 2012 - October 2013
Tango  June 2010 - February 2012
WorldVenture  October 2006 - June 2010
Volkswagen of America, Inc.   June 2005 - October 2006
Colorado Christian University  September 2005 - June 2006

Skills
Financial Analysis, Public Speaking, Fundraising, Non-profits, Event Planning, CRM, Tracking Budget Expenses, Corporate Communications, Business Writing, Scheduling Management, Analysis, Travel Coordination, Microsoft Office, VoIP Phones, Customer Service, Budget Planning, Expense Reports, Employee Training, Meeting Planning, Budgets, Nonprofits, Editing, Leadership Development, Management, Office Administration

Education
University of Northern Colorado   2006 — 2007
SLP Prep Leveling Program, Speech-Language Pathology

Moody Bible Institute   1994 — 1998
B.A., International Ministries

Metropolitan State University of Denver   1993 — 1994

Experience
Greenelight Professional Development   May 1993 - Present
Volkswagen of America, Inc   July 2013 - December 2013
GM Standards for Excellence - Maritz, Inc   November 2004 - December 2012
MARITZ, INC  2004 - 2012
Maritz Research  2004 - 2012
Toastmasters International  2005 - 2006
Proxibid, Inc   2003 - 2004
Human Resource Management Corporation  2002 - 2004
Election Systems and Software  2000 - 2002
Drake Beam Morin, Inc.   1994 - 1997

Skills
Leadership Development, Brand Loyalty, Public Speaking, Executive Coaching, Organizational..., Coaching, Training, Team Building, Communication Skills, Building Long-term..., Strategic Planning, Employee Engagement, Customer Retention, Customer Experience, Performance Management, Leadership, Culture Change, Instructional Design, Mentoring, Workshop Facilitation, Team Leadership, Non-profits, Entrepreneurship, Training Delivery, Management Consulting, Change Management, Management, Strategy, Program Management, Management Development, Recruiting, Employee Relations, Performance Improvement, Talent Management, Personal Development, Start-ups, Organizational..., Career Development, Interviews, Employee Training, Career Counseling, Presentation Coaching, Business Coaching, Staff Development, MBTI, Process Improvement, Emotional Intelligence, 360 Feedback, Marketing, Conflict Resolution

Education
University of Nebraska-Lincoln   1976 — 1980
BA

Omaha Marian High School   1972 — 1976
Diploma

Junior Achievement

Experience
Volkswagen of America, Inc   February 2015 - Present
Prehiti Heavy Industries   December 2013 - February 2015
DeNA  February 2010 - September 2013
Prehiti Labs LLC   September 2008 - February 2010
Tactel US Inc  May 2009 - January 2010
Sony Computer Entertainment  November 2002 - September 2008
Ivast  2001 - 2002
Muse Communications Corp   1999 - 2001
Multigen   1994 - 1999

Skills
Android, Mobile Games, JavaScript, Objective-C, iPhone, OpenGL ES, C, C++, Visual Studio, Xcode, C/C++ STL, SketchUp, Linux, node.js, Git, Node.js, Software Engineering, Object Oriented Design, User Interface, Game Development, PS3, Mobile Applications, Software Development, Subversion, OpenGL, Mobile Devices, Android Development, Distributed Systems, iOS, Social Games

Education
UC San Diego   1989 — 1994
BA, Special Project, Computer Animation and Simulation

Experience
Bugatti of The Americas   July 2014 - Present
Volkswagen of America, Inc   July 2012 - July 2014
Chamberlain Marketing Group  November 2010 - July 2012
VW Credit, Inc.   August 2008 - September 2010
VW Credit, Inc.   January 2007 - August 2008
VW Credit, Inc.   August 2005 - January 2007
Young & Rubicam  March 2005 - August 2005
Audi AG  May 2003 - August 2003

Skills
Copywriting, Sales, Credit, Portfolio Management, Advertising, Marketing, Marketing Strategy, Loans, Automotive, Account Management, Team Building, Strategic Planning, Customer Retention, Business Development, New Business Development, Sales Management, Customer Satisfaction, Process Improvement, CRM, Pricing, Cross-functional Team..., Competitive Analysis

Education
University of Michigan   2001 — 2005
Bachelor of Science, Economics, Spanish

Experience
Volkswagen of America, Inc   October 2014 - Present
MicroStrategy  April 2014 - September 2014
Aerotek  April 2010 - April 2014
AM 850 WRUF   January 2009 - December 2009

Skills
Full-life Cycle..., Boolean Searching, Referral based..., Social Networking, Resume Writing, Building Relationships, Vendor Management Skills, Interview Preparation, Telephone Interviewing, Behavioral Interviewing, Lead Generation, High Volume Staffing, Referrals, Recruiting, Benefits Negotiation, Sourcing, Temporary Placement, Staffing Services, Permanent Placement, Applicant Tracking..., Contract Recruitment, Temporary Staffing, Technical Recruiting, College Recruiting, Screening Resumes, Leadership, Screening, Interviews, Internet Recruiting, Taleo, Onboarding, Cold Calling, Executive Search, Talent Acquisition, New Hire Orientations, Staff Augmentation, Hiring, Background Checks, Job Fairs, Industrial Sector, Corporate Recruiting, IT Recruitment, Recruitment Advertising, Relationship Building

Education
University of Florida
Bachelors of Science, Telecommunications

Experience
Volkswagen of America, Inc   March 2015 - Present
IAV Automotive Engineering  June 2013 - March 2015
Coca-Cola Bottling Co. Consolidated  May 2012 - May 2013
IAV GmbH  May 2011 - August 2011

Skills
Mechanical Engineering, Automotive Engineering, Internal Combustion..., Combustion Analysis, Instrumentation, Failure Analysis, Material Properties, Matlab, Microsoft Office, Microsoft Excel, Problem Solving, Testing, On-board Diagnostics, Software Lifecycle..., Product Lifecycle..., 3D Modeling, Formula SAE, Data Acquisition, Reciprocating Dynamics, Driveability Analysis

Education
University of North Carolina at Charlotte   2008 — 2013
Bachelor of Science (BS), Mechanical Engineering/ Minor, Mathematics

Experience
Exel (DHL Supply Chain)   October 2012 - Present
Mettler-Toledo, LLC  September 2006 - October 2012
Mettler-Toledo, Inc.   September 2006 - December 2009
Volkswagen of America, Inc.   2003 - 2006
CLARK HILL PLC  1998 - 2003
Clark Hill PLC  1998 - 2003

Skills
Intellectual Property, Commercial Litigation, Employment Law, Litigation, Trademarks, Legal Compliance, Contract Negotiation, Corporate Law, Negotiation, Legal Writing, Arbitration, Trade Secrets, Corporate Governance, Joint Ventures, Legal Research, Licensing, Mediation, Mergers

Education
Michigan State University College of Law   1992 — 1995
Doctor of Law (J.D.)

Michigan State University   1986 — 1991
Bachelor of Science (B.S.), Public Affairs Management

Experience
Volkswagen of America, Inc   December 2014 - Present
All Cats Healthcare Clinic  August 2011 - December 2013
Sleigh Crochet   September 2010 - April 2011
Reserveage Organics  May 2010 - July 2010
Successories  August 2004 - January 2009

Skills
Sales, Human Resources, Customer Service, Recruiting, Retail, Management, Team Building, Product Management, Outlook, PowerPoint, Leadership, Marketing, Microsoft Office, Microsoft Excel, Customer Satisfaction, Team Leadership, Merchandising, Social Media, Budgets, Strategic Planning, Business Analysis, Business Process..., Internal Controls, Small Business, Marketing Strategy, Social Media Marketing, Analysis, Microsoft Word, Market Research, Training, Public Speaking, Account Management

Education
University of Florida   2009 — 2010
Master of Science (M.S.), Business Administration, Management and Operations

University of Florida   2003 — 2008
Bachelor of Arts (B.A.), Classical and Ancient Studies, Cum Laude

Experience
Volkswagen of America, Inc   June 2013 - Present
TRW  January 2012 - June 2013
MXM Health (formerly known as Big Communications)   August 2011 - January 2012
Borg Warner  August 2010 - August 2011
Preh, Inc.   April 2010 - July 2010
Moosejaw Mountaineering  September 2009 - April 2010

Skills
PowerPoint, Purchasing, Supply Chain Management, Program Management, Product Development, Lean Manufacturing, written Spanish, Spreadsheets, Excel, Adobe Creative Suite, Spreadsheet Design, RFQ, Supplier Negotiations, Negotiation, Sourcing, Production, Allocation, Microsoft Office, Word, Problem Solving, Budgeting, Planning, Forecasting, Procurement, SAP, Social Media, Manufacturing, Photoshop, Injection Molding, Microsoft Excel, Strategy, Management, Cross-functional Team..., Leadership, Project Management, Analysis, Automotive, Process Improvement, Continuous Improvement, Lean manufacturing

Education
Wayne State University   2009 — 2012
Master's of Business Administration

University of Michigan   1999 — 2004
Bachelors of Fine Arts

Experience
Aimia Inc.  September 2012 - Present
AEDesigns, LLC   April 2011 - September 2012
VW Credit, Inc.   February 2005 - April 2011
Audi of Amercia, Inc.   January 2004 - February 2005
Volkswagen of America, Inc.   January 1998 - February 2004
Volkswagen of America, Inc.   January 1995 - January 1998
Vorelco, Inc. (captive real estate company)   December 1982 - January 1995

Skills
Automotive, Financial Services, Instructional Design, eLearning, Employee Certification..., Leadership Programs, Leadership Development, E-Learning, Customer Satisfaction, Human Resources, Management, Customer Retention, Training, Analysis, Leadership, Sales Management, Coaching, Strategic Planning, Project Management, Employee Engagement, Competitive Analysis, Team Building

Education
Central Michigan University
MSA, Master of Science in Administration

Michigan State University

Experience
Volkswagen of America, Inc   March 2015 - Present
DC Water  January 2015 - March 2015
NII Holdings, Inc.   July 2012 - December 2014
Nextel de México  December 2010 - July 2012
Nortel Networks  February 2007 - January 2011
IntelCall Call Center Services   January 2001 - January 2007
Warner Lambert  January 1998 - November 2000

Skills
Strategic Sourcing, Supply Management, Procurement, Supply Chain Management, Global Sourcing, Supply Chain, Purchasing, Telecommunications, Negotiation, Contract Management, Contract Negotiation, Outsourcing, Vendor Management, Team Leadership, Key Performance..., Logistics, Six Sigma, Process Improvement, Program Management, Sourcing, Management, Leadership, Continuous Improvement, Project Management, Team Management, Administración y..., Seis Sigma, Telecomunicaciones, Gestión de contratos

Education
Universidad La Salle, A.C.   1992 — 1994
MBA, Administration

Universidad Nacional Autónoma de México   1982 — 1986
Lic, Mechanical Engineering

Experience
Volkswagen of America, Inc   March 2015 - Present
LACIVITA DESIGN, LLC®   April 2008 - March 2015
IBM Corporation  June 2010 - April 2011
General Motors  January 2005 - April 2008
General Motors  January 2003 - December 2005
General Motors  January 1997 - December 2003
Oracle  1996 - 1997
A. T. Kearney   1995 - 1996
IBM  1984 - 1995

Skills
Program Management, Cross-functional Team..., IT Strategy, Outsourcing, Strategic Planning, Vendor Management, Strategy, Business Intelligence, IT Management, Executive Management, Team Leadership, Management, CRM, Relationship Marketing, Business Analysis, Integration, Enterprise Software, PMO, IT Outsourcing, IT Service Management, Selling, Consulting, Business Process, Analytics, Business Development, Requirements Analysis, Product Development, Software Development, Business Planning, Project Portfolio..., Business Process..., Business Transformation, Leadership, SaaS, Information Technology, Cloud Computing, Professional Services, Software Documentation, E-commerce, PMP, Management Consulting, Databases, ERP, Enterprise Architecture, Process Improvement, Governance, Product Management, IT Operations, SAP, SDLC

Education
University of Michigan
BSA, Business and Information Technology

Experience
Atlantic Airways   July 2009 - Present
Volkswagen of America, Inc.   January 2000 - January 2007

Skills
CFI, Flights, Piloting, MEI, Aviation, Commercial Aviation, Airplane, Aircraft, Flight Training, Transportation, CFII, Airports, Airlines, Flight Planning, Flight Safety, ATP

Education
Georgetown University
BSBA, Marketing and Finance

Experience
Southern New Hampshire University  July 2013 - Present
Southern New Hampshire University  2013 - 2014
Southern New Hampshire University  2013 - 2014
DAKO Group / Volkswagen of America, Inc   January 2011 - December 2012
Volkswagen of America, Inc.   June 1995 - December 2010
Detroit College of Business  August 1993 - April 1999
N.W. Ayer, Inc.   April 1994 - May 1995
Campbell & Co. / Chapin & Co.   October 1991 - March 1994
Volkswagen of America, Inc.   April 1985 - April 1991
JWT  February 1980 - April 1985

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Outlook, Teaching, Public Speaking, Budgets, Strategic Planning, Marketing Strategy, Integrated Marketing..., Marketing Communications, Event Management, Team Building, Program Management, Business Strategy, Management, New Business Development, Business Planning, Strategy, Automobile, Marketing Management, Automotive, Advertising, Market Research, Marketing, Sales Management, Customer Satisfaction, Online Marketing, Market Planning, B2B, Social Media Marketing, Online Advertising, Customer Retention, Competitive Analysis, Integrated Marketing, Digital Marketing, Email Marketing, Brand Management, Product Marketing, CRM, Market Analysis, Lead Generation, Direct Marketing, Account Management, Sales Operations, Brand Development, Sales

Education
Southern New Hampshire University   2012 — 2014
Master's Certificate, Social Media Marketing

Southern New Hampshire University   2011 — 2014
Master of Science (M.Sc.), Marketing / Integrated Marketing / Social Media

Villanova University   2003 — 2003
Master's Certificate, Applied Project Management

University of Michigan Business School   1988 — 1988
Executive Management Program, International Business

Detroit College of Law   1974 — 1978
Doctor of Law (J.D.), Business Law

Marquette University   1970 — 1972
Bachelor of Arts (B.A.), Advertising

Henry Ford Community College   1968 — 1970
Business Administration and Management, General

Southern New Hampshire University
Master's Certificate, Integrated Marketing Communication

Experience
Audi of America  May 2012 - Present
Park Place Lexus  April 2010 - April 2012
Sewell Automotive Companies  June 2007 - May 2010
Meade Automotive   September 2005 - August 2006
Meade Auto Group   September 2003 - August 2006
Volkswagen of America, Inc.   September 2000 - September 2003
Lexus  October 1999 - October 2000
Lexus  October 1998 - September 1999
Lexus Division of Toyota Motor Sales, USA, Inc.   June 1991 - September 1998

Skills
Automotive Repair, Dealers, Customer Satisfaction, Vehicles, Automotive, Profit, Parts, Customer Retention, Warranty, Automotive Aftermarket, Automobile, ASE Certified, Sales Management, Retail, Marketing Strategy, Automotive Parts, Marketing, Management, Aftersales, Dealer Management, Sales Process, Sales, Operations Management, Sales Operations, Chassis, Powertrain, Brake, Product Management, Forecasting, Negotiation, Automotive Engineering, Team Building, B2B, Fleet Management, New Business Development, Process Improvement, Advertising, Pricing, Customer Experience, Continuous Improvement, Purchasing, Automotive Electronics, Reynolds, Suspension, Budgets, Inventory Management, Steering, Tires, Motorsports, Spare Parts

Education
Ferris State University   1987 — 1991
B.S. Automotive Management, Automotive

Michigan State University

Experience
Jackson & Dawson   2009 - Present
Maximus Manufacturing, LLC   September 2006 - September 2009
Sandy Corporation  September 2005 - October 2006
Independent Automotive Consultant   January 2005 - August 2005
Ferrari Maserati of Long Island and New England   January 2004 - January 2005
Volkswagen of America, Inc   April 2002 - December 2003
Volkswagen of America, Inc   March 1999 - March 2002
Volkswagen of America, Inc.   January 1998 - March 1999
Dave Parsons & Associates and Peak Technical, Inc.   March 1992 - April 1997

Skills
Account Management, Automobile, Automotive, Entrepreneurship, Communication, Customer Service, Customer Satisfaction

Education
Baruch College, City University of New York (CUNY)   1988 — 1992
B.B.A, International Marketing

Experience
Always There In-Home Care  May 2015 - Present
Volkswagen of America, Inc   August 2010 - May 2015
Fayetteville Public Utilities   July 2001 - July 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Negotiation, Wastewater Treatment, Team Building, Access, Customer Satisfaction, Administration, Training, Process Improvement, Management, Continuous Improvement, Leadership, Lean Manufacturing, Automotive, Project Planning

Education
Fleming Training School Murfreesboro, TN
Grade 4 Wastewater Certification

Huntsville High School

Huntsville High School

University of Alabama in Huntsville

Experience
LPL Financial  June 2015 - Present
LPL Financial  June 2010 - May 2015
LPL Financial  February 2007 - July 2010
Wachovia Bank NA  January 2006 - January 2007
tesa tape North America   October 2004 - November 2005
Volkswagen of America, Inc   June 2002 - September 2004

Skills
Leadership, Sales, Business Development, Recruiting, Marketing, Market Research, Research, International Sales, Positioning, Statistics, Sales Management, Account Management, New Business Development, Direct Sales, Relationship Management, Training, Management, Financial Services, Analysis

Education
University of North Carolina at Charlotte   2000 — 2003
Political Science, Political Science, Minor in History

Experience
Volkswagen of America, Inc   September 2014 - Present
Dealer Tire  July 2007 - September 2014
Dealer Tire  June 2004 - July 2007
Interstate Tire Distributors   April 2002 - June 2004

Skills
Automotive, Profit, Customer Retention, Sales Management, Sales Process, Customer Satisfaction, Vehicles, Sales Operations, Account Management, Automotive Aftermarket, Inventory Management, Team Building, Automobile, New Business Development, Sales, Parts, Forecasting, Retail, Territory Management, Business Planning, Tires, Customer Service, Strategic Planning, Manufacturing, Pricing, Dealers, Purchasing, Selling, Competitive Analysis, Market Planning, Cold Calling, P&L, P&L Management, Key Account Management, Inventory Control, Direct Sales, Sales Presentations, Cross-functional Team..., Sales Force Development

Education
University of Phoenix
Master of Business Administration (MBA)

University of Utah - David Eccles School of Business
Bachelor of Science (BS), Marketing/Marketing Management, General

Experience
Volkswagen of America, Inc   2014 - Present

Education
University of Phoenix   2010 — 2014
Bachelor of Business Administration (BBA)

Experience
Cicero Hospitality Group/Hilton Palm Beach Hotel   September 2014 - Present
Ready? Set...Propose!   June 2012 - Present
Self Contracted  July 2013 - December 2014
Volkswagen of America, Inc   April 2014 - October 2014
Mekani, Orow, Mekani, Shallal & Hindo, P.C.   August 2012 - July 2013
Family Food Center   January 2004 - June 2013
Associated Food & Petroleum Dealers   May 2008 - August 2009

Skills
Event Planning, Event Management, Corporate Events, Public Law, Private Events, Legal Writing, Legal Compliance, Mac OS X, POS, Modeling, Management, Golf Shop Management, Press Releases, Negotiation, Non-profits, Microsoft Excel, Microsoft Office, Microsoft Word, Marketing, Nonprofits, OS X, Time Management, Analysis, Editing, Recruiting, Interviews, Standards Compliance, Sales, Public Relations, Social Networking, Social Media, Executive Positions, Dance, manage, Program Management, Administrative..., Executive Support, Legal Assistance, Executive..., Managed Money, event, Appointment Scheduling, Travel, Business Travel, Leisure Travel, Study Abroad Programs, Italian, Spanish, European Law, Caribbean Travel

Education
University of Detroit Mercy School of Law   2009 — 2012
Doctor of Law (JD), Law

Wayne State University   2006 — 2009
Bachelor of Arts (B.A.), Speech Communication and Rhetoric

Mercy High School   2002 — 2006
College Preparatory

Experience
Various Companies  March 1998 - Present
Volkswagen of America, Inc   2015 - 2015
Volkswagen of America, Inc   2015 - 2015

Skills
VB.NET, C#.NET, .NET framework (3.5,..., Transact-SQL, SharePoint 2010, HTML, JavaScript, Excel Services, Excel Power Pivots, Integration Services..., DTS packages, Microsoft Visual Basic..., Visual Basic for..., ASP 3, PHP, Visual Studio .NET..., OpenCube Visual..., Microsoft Internet..., E-strategy, Business Strategy, Microsoft SQL (2008,..., Stored Procedures, Technical Leadership, System Architecture, Database Design, Database Admin, RFP, RFQ, E-commerce, ERP, IT Operations, SharePoint, C#, jQuery, ASP, T-SQL, AJAX, DTS, jQuery UI, Sahrepoint 2013..., ASP.NET AJAX, AJAX Toolkit, Web Applications, SQL, Databases, .NET, Visual Basic, ASP.NET, XML, Microsoft SQL Server

Education
University of Michigan   1994 — 1997
Bachelor of Arts (B.A.), Economics

Experience
Quicken Loans  May 2015 - Present
University of Michigan-Flint  March 2015 - May 2015
Volkswagen of America, Inc   May 2014 - May 2015
Dairy Queen  August 2012 - April 2014

Skills
HTML, Programming, Microsoft Office, Windows, Linux, Java, C++, C, C#, SharePoint, SharePoint Designer, SharePoint..., Customer Service, Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Troubleshooting, Active Directory, Security

Education
University of Michigan-Flint   2013 — 2017
Bachelor of Science (BS), Computer Information Systems

Holly High School   2009 — 2013

Experience
Alstom Power  October 2012 - Present
Volkswagen of America, Inc   April 2010 - October 2012
Siemens  April 2010 - October 2012
Native Staffing Siemens/Cigna   November 2009 - March 2010
Qualxserv  March 2009 - September 2009
Market Technologies  October 2007 - October 2008
Firefly LLC   March 2007 - October 2007
Stream International, Inc  November 2006 - March 2007

Skills
Troubleshooting, Technical Support, Active Directory, Computer Hardware, Software Installation, Help Desk Support, Networking, Hardware, Software Documentation, System Administration, Windows 7, CCNA, Windows Server, Customer Service, Remote Desktop, VPN, DNS, DHCP, Network Administration, Servers, Group Policy, Microsoft Office, Windows, Printers, VMware, Process Improvement, Switches, Microsoft Word, English, Research, Windows Remote Desktop, Disaster Recovery, Project Management, Operating Systems, Laptops, ITIL, Citrix, Cisco Technologies, Microsoft Exchange, Routers, TCP/IP, Wireless Networking, Outlook, Training, Firewalls, Network Security, A+ Certified, BMC Remedy, IT Management, System Deployment

Education
•St. Petersburg Junior College - Cisco Networking Academy
CCNA

University of South Florida
Division of Lifelong Learning, CompTIA; A+ Certified

University of South Florida Division of Lifelong Learning
Network+ Certfied

Piedmont Airlines Training School

Experience
Meltwater  April 2015 - Present
Meltwater  January 2015 - April 2015
Meltwater  April 2014 - December 2014
University of Guelph  September 2013 - December 2013
Volkswagen of America, Inc   May 2013 - August 2013
Creative Bube Tube  May 2012 - August 2012
MacLaren McCann  May 2010 - August 2011

Skills
Social Media Marketing, Social Media, Marketing Communications, Marketing Strategy, Event Planning, Event Management, Advertising, Direct Marketing, Online Advertising, Time Management, Sales, Market Research, Sports Marketing, Strategic Planning, Public Relations, Social Networking, Microsoft Excel, Team Leadership, Facebook, Marketing Management, Marketing, Networking, Athletics

Education
University of Guelph   2009 — 2014
Bachelor of Commerce (BCom), Marketing/Marketing Management, General

St Michael's College   2003 — 2009

Experience
LA Realty Partners  June 2015 - Present
Volkswagen of America, Inc   March 2015 - Present
Keller Williams Realty, Inc.   August 2014 - June 2015
Volkswagen of America, Inc   July 2013 - August 2014

Skills
Real Estate Development, Market Research, Sales, Financial Analysis, Mergers & Acquisitions, Microsoft Excel, Business Development, Investments, Commercial Real Estate, Contract Negotiation, Real Estate Financing, Finance, Microsoft Office, Entrepreneurship, Aquisition, Urban Planning, Public Policy, Financial Modeling, Marketing, PowerPoint, Leadership, Real Estate, Management, Public Speaking, Customer Service, Microsoft Word

Education
University of Southern California   2012 — 2016
Real Estate Development, Entrepreneurship/Entrepreneurial Studies, Junior

Experience
Volkswagen of America, Inc   June 2012 - Present
Volkswagen Group of America  October 2011 - June 2012
Q-Soft   January 2011 - June 2011
Job-exclusiv (Germany)   November 2010 - June 2011
The University of North Carolina at Charlotte  September 2006 - August 2008

Skills
Job Analysis, Organizational..., SPSS, Employee Selection, Data Analysis, Blackboard, Organizational Behavior, Training, Recruiting, Mentoring, Research, Excel, Microsoft Office, Employee Relations, Performance Management, Microsoft Excel, Customer Service, Marketing, Succession Planning, Employee Training, Employee Engagement, Interviews, Talent Management, Onboarding, College Recruiting, Organizational..., Deferred Compensation, Workforce Planning, Applicant Tracking..., Benefits Administration, Hiring

Education
University of Tennessee at Chattanooga   2011 — 2013
Master of Science, Psychology: Industrial/Organizational

University of North Carolina at Charlotte   2004 — 2008
Bachelor of Science, Psychology

Experience
Fastenal  October 2014 - Present
MINDBODY, Inc.   December 2013 - July 2014
Volkswagen of America, Inc   July 2013 - December 2013
Leslie's Poolmart, Inc.   January 2012 - July 2013

Skills
Loss Prevention, Retail Sales, Merchandising, Visual Merchandising, Store Management, Sales, Team Management, Training, Management, Cold Calling, Time Management, Customer Satisfaction, Salesforce.com, Social Networking, Customer Service

Education
University of California, Santa Barbara   2005 — 2010
Bachelor of Science (BS), Sociology

Experience
NetJets Inc. a Berkshire Hathaway company.   2011 - Present
The Ohio Masonic Home  2009 - 2010
The University of Toledo  2008 - 2009
Mettler Toledo International, Inc.   2005 - 2008
Volkswagen of America, Inc.   2001 - 2005
DTE Energy Company  1998 - 2001
Borders Group Inc.  1998 - 1998
Michigan National Bank  1984 - 1996

Skills
Certified Treasury..., Financial Analysis, Cash Management, Sarbanes-Oxley Act, Forecasting, Process Improvement, Accounting, Budgets, Treasury Management, Risk Management, Finance, Financial Modeling, Banking, Corporate Finance, CCM, Mergers, Treasury, SAP, Cash Flow, Project Management, Microsoft Excel, Business Process..., Financial Accounting, Due Diligence, Business Strategy, Cash Flow Forecasting, Investments, Negotiation, Change Management, Leadership, Team Building, Executive Management, Variance Analysis, Microsoft Office, Restructuring, Portfolio Management, General Ledger, Business Planning, Management, Credit, Strategic Financial..., Internal Controls, Analysis, Managerial Finance, Strategic Planning, Customer Service, Non-profits, 501c3, Nonprofits

Education
Walsh College   1993 — 1997
MSF, Finance

Eastern Michigan University   1984 — 1991
BBA, Accounting

Experience
Volkswagen Group of America, Inc.   January 2010 - Present
Volkswagen Group of America  April 2008 - January 2010
Volkswagen of America, Inc.   March 2003 - April 2008
Volkswagen of America  February 2000 - June 2004
Volkswagen of America, Inc.   May 1999 - February 2000

Skills
Process Improvement, SAP, IT Strategy, Change Management, Automotive, Project Management, Program Management, Business Strategy, Budgets, Databases, SDLC, IT Management, Business Process..., CRM, Training, Continuous Improvement, Management, Cross-functional Team..., Strategic Planning, Process Engineering, Contract Management, Vendor Management, Six Sigma, Business Planning, ERP, Human Resources, Customer Service, IT Service Management, Leadership, ITIL, Analysis, Forecasting, Business Analysis, PMP, Project Planning

Education
Michigan State University   1994 — 1999
Bachelor of Science

Experience
US Foods  February 2012 - Present
JDA Software Group, Inc. (formerly Manugistics)   July 2006 - October 2011
Volkswagen of America, Inc.   July 2005 - June 2006

Skills
Supply Chain, Manugistics, Demand, Supply Chain Management, Supply Chain..., Demand Planning, IPO, Business Process, Demand Forecasting, ERP, Forecasting, JDA, Logistics, Requirements Analysis, Supply Chain Consulting, Supply Chain Operations, Warehouse Management

Education
Michigan State University   2001 — 2006
BA

Experience
The City of Columbia   September 2014 - Present
Bell Helicopter  May 2015 - August 2015
CycleX   March 2014 - May 2015
Bell Helicopter  May 2014 - August 2014
Volkswagen of America, Inc   August 2013 - December 2013
Schneider Electric  August 2012 - August 2013
Tryathletics   May 2012 - August 2013
Foliotek  September 2011 - August 2012
ShowMeCables   August 2008 - January 2012

Skills
HTML, Lean Manufacturing, Six Sigma, Minitab, Manufacturing, AutoCAD, 5S, Quality Management, APQP, SAP, Root Cause Analysis, Access Database, Solidworks, FMEA, MIS, Quality Auditing, JavaScript, CSS, MES, CAD/CAM, Sales, Wordpress, Microsoft Office, Ergonomics, Matlab, IDEF, PHP, SQL, Microsoft Excel, Manufacturing..., Product Development, Automotive, Quality Control, Troubleshooting, Engineering

Education
University of Missouri-Columbia   2010 — 2016
Bachelor of Science (B.S.), Industrial and Manufacturing Systems Engineering

Eureka High School   2006 — 2010

Experience
Cadillac  October 2006 - Present
Volkswagen of America, Inc.   May 2004 - October 2006
Volkswagen of America, Inc.   2003 - 2004
Stewart Title Guarantee Company   2000 - 2001

Education
Michigan State University   1999 — 2004
BS, Marketing

Experience
Audi of America  September 2015 - Present
Volkswagen of America, Inc   August 2014 - Present
Volkswagen of America, Inc   September 2013 - August 2014
Volkswagen of America, Inc   January 2012 - August 2013
Hertz  October 2009 - December 2011
Black Book  2004 - 2009
The Reynolds and Reynolds Company  2000 - 2004
Nissan North America  1991 - 2000

Skills
Finance, Negotiation, Forecasting, Automotive Aftermarket, Strategic Planning, Management

Education
University of California, Irvine   1984 — 1988
BA

University of Phoenix
MBA

Experience
Volkswagen of America, Inc   March 2010 - Present
Booz Allen Hamilton  April 1993 - March 2010
Environmental Research and Development   September 1992 - April 1993

Skills
Strategic Planning, Program Management, Project Management, Project Planning, Strategy, Process Improvement, Cross-functional Team..., Analysis, Business Development, Management, Automotive, Competitive Analysis, Leadership, Business Planning, Business Strategy, Proposal Writing, Management Consulting

Education
University of Maryland College Park   1989 — 1992
Bachelor's Degree, Mechanical Engineering

Experience
Mount Clemens Regional Medical Center  December 2008 - Present
Volkswagen of America, Inc.   June 2007 - June 2008
Volkswagen of America, Inc.   2005 - 2007

Education
Central Michigan University   1998 — 2000

Experience
Volkswagen of America, Inc   April 2011 - Present
Volkswagen of America, Inc   November 2008 - March 2011
MSX International  August 2007 - November 2008
BDS Marketing  December 2005 - July 2007
Ford Motor Company  January 2003 - November 2005
Midwest Digital   December 2000 - December 2003

Skills
Relationship Marketing, Marketing Strategy, Marketing, Customer Satisfaction, Advertising, Digital Marketing, Competitive Analysis, Automotive, Automobile, Integrated Marketing, Customer Retention, Sales, Product Marketing, Market Planning, Brand Management, Strategic Planning, New Business Development, Project Management, Dealers, Account Management, Automotive Aftermarket, Vehicles, Marketing Management, B2B, Business Strategy, Marketing Communications, Lead Generation, Brand Development, Sales Process, Sales Operations, Pricing

Education
Universidad San Francisco de Quito

University of Wisconsin-Madison - School of Business
Bachelor of Business Administration (B.B.A.), Marketing, International Business, Latin American Studies

Experience
Volkswagen of America, Inc.   June 2004 - Present
Volkswagen of America  February 2000 - June 2007
Volkswagen of America, Inc.   May 1999 - March 2000

Skills
Customer Satisfaction, Program Management, Learning Management..., Process Improvement, SDLC

Education
Michigan State University   1994 — 1999

Experience
Fleet Financial  July 2014 - Present
Habitat for Humanity of Colorado   May 2012 - August 2014
CRPIO   2011 - 2014
Xcel Energy  April 2004 - September 2013
Genesys Conferencing  February 1999 - March 2004
Frontier ConferTech   March 1997 - February 1999
Telephone Express   February 1996 - February 1997
MCI Telecommunications, Inc.   June 1993 - February 1996
Volkswagen of America, Inc   July 1990 - May 1993
Xerox  May 1988 - July 1990

Skills
Marketing Communications, Customer Satisfaction, Market Planning, Promotions, Product Development, Product Management, Product Marketing, Marketing Strategy, Strategic Planning, Competitive Analysis, Cross-functional Team..., Marketing, Account Management, Direct Marketing, Project Management, B2B, Strategic Partnerships, Marketing Management, Field Marketing, Telecommunications, Business Strategy, Product Launch, Program Management, Sales, Team Leadership, Messaging, Customer Experience, Competitive Intelligence, Advertising, Management, Business Development, Lead Generation

Education
University of Colorado at Boulder - Leeds School of Business   1984 — 1988
BS, Marketing

Experience
Navy Federal Credit Union  April 2013 - Present
Volkswagen of America, Inc   April 2012 - Present
Fanniemae  August 2010 - March 2012
GEICO  2007 - 2010
Fannie Mae  2005 - 2007
NIIT  1994 - 1997

Skills
PMP, Integration, Business Analysis

Education
University of Maryland College Park   2003 — 2006
MBA, Finance

University of Maryland - Robert H. Smith School of Business   2002 — 2005
Master of Business Administration (M.B.A.), Finance, General

Experience
Audi of America  April 2013 - Present
Volkswagen of America, Inc.   February 2007 - April 2013
Volkswagen of America, Inc   February 2001 - February 2007
Volkswagen of America, Inc   August 1999 - February 2001

Skills
Automotive, Automotive Aftermarket, Vehicles, Customer Satisfaction, Automobile, Sales Operations, Parts, Dealers, Sales, Process Improvement, Customer Retention, Forecasting, Warranty, Finance, Dealer Management, Continuous Improvement, Strategic Planning, Profit, Inventory Management

Education
Baker College Center for Graduate Studies   2003 — 2005
Master of Business Administration (MBA), Business Administration and Management, General

Eastern Illinois University

Southern Illinois University, Carbondale

Experience
McLaren Port Huron Foundation   January 2011 - Present
Port Huron Hospital Foundation   October 2009 - January 2011
Volkswagen of America, Inc.   January 2000 - May 2008

Skills
Fundraising, Event Planning, Nonprofits, Volunteer Management, Leadership Development, Marketing, Leadership, Program Management, Team Building, PowerPoint, Customer Service, Process Improvement, Community Development, Marketing Communications, Public Relations, Marketing Strategy, Organizational..., Community Outreach, Project Management, Strategic Planning, Microsoft Office, Public Speaking, CRM, Advertising, Management, Team Leadership

Education
Oakland University   2002 — 2004
MBA

Eastern Michigan University   1998 — 2000
BA, International Business

Experience
KeyBank  November 2004 - Present
Volkswagen of America, Inc   December 2002 - November 2004
GMAC Commercial Finance  October 1995 - December 2002

Skills
Commercial Lending, Credit, Banking, Credit Analysis, Small Business Lending, Portfolio Management, Consumer Lending, Commercial Banking, Loans, Credit Risk, Treasury Management, Relationship Management, Financial Analysis, Risk Management, Underwriting

Education
University of Oregon   1984 — 1988
Bachelor of Science, History with Minors in Business and Biology

Experience
Synergy Psychiatry aka Michael A. Chan, MD, LLC   June 2012 - Present
City of Westerville  2014 - 2014
Americorps  August 2011 - May 2012
Sterling Software Inc  June 1989 - December 1990
Mead Paper  May 1987 - May 1989
Bay de Noc Community College  August 1986 - April 1987
MD Helicopters  June 1982 - June 1986
Volkswagen of America, Inc   May 1980 - June 1982

Skills
Teaching, Microsoft Office, Public Speaking, PowerPoint, Customer Service, Small Business, Information Technology, Healthcare Management

Education
University of Michigan Business School   1976 — 1980
Bachelor of Business Administration (B.B.A.), Data Processing

Experience
Volkswagen of America, Inc   November 2010 - Present
APR, LLC  April 2007 - August 2010
Motorola  2003 - 2007
Kimberly-Clark  2001 - 2002

Skills
Six Sigma, Product Development, Engineering, Pro Engineer, Mechanical Engineering, Design for Manufacturing, Tolerance Analysis, PCB design, Product Design, Design for Assembly, Root Cause Analysis, Lean Manufacturing, Engineering Management, Injection Molding

Education
University of Florida   2000 — 2003
B.S., Mechanical Engineering

Experience
Interociter Group   March 2008 - Present
Volkswagen of America, Inc.   April 1979 - January 2007

Education
Kenyon College   1967 — 1971

Experience
Volkswagen of America, Inc   July 2014 - Present
TASC  May 2010 - July 2014
ICF International  February 2009 - May 2010
Watson Wyatt  October 2005 - January 2009
Ernst & Young  2002 - 2005

Skills
Employee Benefits, Benefits Administration, Vendor Management, Process Improvement, Mergers, Change Management, Project Management, Strategic Planning, Defined Benefit, Defined Contribution, Health Insurance, Leave of Absence, SOX 404, Strategy Formulation, Mergers & Acquisitions, 401k, Benefits Negotiation, HRIS, COBRA

Education
University of Maryland College Park   1997 — 2001
B.S., Finance, Marketing

Experience
Dr. Michael Brugos and Dr. Joseph Krauss   July 2009 - Present
Word of Mouth Inc   February 2012 - February 2014
Comcast Spotlight  May 2004 - September 2006
Volkswagen of America, Inc.   1994 - 2003
Audi of America  October 1987 - September 1994

Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Appleworks, Digital Photography, Access, Event Management, PowerPoint, Distribution Strategies, Marketing, Social Media Marketing, Blogger, Social Media

Education
Indiana University - Kelley School of Business
BS, Management, Marketing

Experience
Sanjel Canada Ltd.  April 2014 - Present
Weatherford  January 2012 - March 2014
Weatherford  July 2009 - December 2011
Weatherford  January 2007 - June 2009
Weatherford  June 2005 - December 2006
Towers Perrin  January 2004 - June 2005
BHP Billiton  April 2000 - June 2003
Volkswagen of America, Inc   July 1999 - March 2000
Alberta Wheat Pool  July 1997 - January 1999
Husky Energy  July 1996 - June 1997

Skills
SAP, Change Management, ERP, Program Management, Software Project..., Business Process, PMP, Strategy, Process Improvement, SAP Implementation, Leadership, Human Resources, Project Management, Business Strategy, PMO, PMO Development, Project Portfolio..., SharePoint, Management

Education
The University of Calgary   1986 — 1989
M.E.Des., Environmental Science

University of Alberta   1978 — 1983
B.Sc., Physical Therapy

Experience
Volkswagen of America, Inc   July 2008 - Present
Volkswagen of America, Inc   January 2007 - June 2008
Volkswagen of America, Inc   January 2001 - December 2006
Volkswagen of America, Inc   April 1996 - December 2000
Dave Parsons & Associates, Inc. (DPA-NA, Inc.)   October 1993 - March 1996
PEAK Technical Staffing USA  July 1992 - September 1993

Skills
Automotive, Vehicles, Automobile, Parts, Customer Satisfaction, Customer Retention, Profit, Sales Operations, Automotive Aftermarket, Warranty, Dealer Management, Automotive Engineering, Continuous Improvement, Fleet Management, Sales, Inventory Management, Management, Training, Sales Management, Dealers, Strategic Planning, Team Building, Sales Process, Customer Service, Negotiation, B2B, Forecasting, Marketing Strategy, Business Planning, Competitive Analysis, Process Improvement, Operations Management, Leadership, Retail, Marketing, New Business Development, Account Management, Business Strategy, Advertising, Strategy

Education
University of Arizona
Bachelor's Degree, Business and Public Administration, Finance

Somerset Elementary School

Somerset Elementary School

Somerset Elementary School

Experience
Volkswagen of America  2008 - Present
Volkswagen Group of America  1998 - 2008
Volkswagen of America, Inc   April 1982 - April 1998

Skills
Automotive, Automobile, Customer Satisfaction, Continuous Improvement, Automotive Aftermarket, Automotive Repair, Team Building, Process Improvement, Profit, Strategic Planning, Purchasing, Dealers, Vehicles, Sales Operations, Warranty, Sales Process, Team Leadership, Fleet Management, Powertrain, Inventory Management, Management, Pricing, Customer Service, New Business Development, Forecasting, Account Management, B2B, Recruiting, Dealer Management, Training, Coaching, Logistics, Cross-functional Team..., Leadership, Supplier Quality, Business Planning, Negotiation, Budgets, Technical Training, Employee Training, Operations Management

Education
University of Phoenix   2004 — 2010
Bachelor of Science, Business Administration and Leadership

Miramar College   1994 — 1998
Associates, Automotive Technologies

Experience
Broome H.S., Spartanburg SC   August 2011 - Present
Tiffin City Schools  September 2006 - June 2011
David Ellis Academy  August 2005 - June 2006
Notre Dame Preparatory School and Marist Academy  2001 - 2005
Pilz Automation Safety LP..   August 2000 - November 2001
Campbell & Co  September 1997 - January 2000
General Motors  May 1988 - August 1996
Volkswagen of America, Inc   1978 - 1988

Skills
French, German, Teaching, Classroom, Curriculum Development, Curriculum Design, Lesson Planning, Tutoring, Educational Leadership, Educational Technology, Differentiated..., Classroom Management

Education
University of Michigan   1973 — 1977
BA, German/French education

University of Michigan, Ann Arbor, MI   1973 — 1977
Bachelor's degree, Gernan/French and Education

Experience
Volkswagen of America, Inc   May 2010 - October 2010
University of Phoenix  2007 - 2010

Skills
Microsoft Office, Experienced Sales..., Multi-cultural team..., Thrive in..., Creative Writer, Easily Adaptable, Strategic Planning

Education
University of Phoenix   2008 — 2012

Experience
Volkswagen of America, Inc   March 2013 - Present
Jacobson Management LLC   March 2012 - Present
IKON Office Solutions  October 2010 - February 2012

Skills
Outlook, Customer Service

Education
University of Michigan
Bachelors of Business Administration, Organizational Behavior/Human Resources

Experience
Volkswagen of America, Inc   August 2010 - Present
Volkswagen of America, Inc   December 2007 - August 2010
Szott M-59 Dodge  December 2000 - December 2007

Education
University of Phoenix

Experience
Dirito Brothers Volkswagen   September 2014 - Present
Volkswagen of America, Inc   May 2012 - January 2014
Volkswagen of America, Inc   March 2011 - May 2012
UCen Catering, UCSB   May 2008 - March 2011

Skills
Automotive, Automotive Aftermarket, Automotive Repair, Automotive Parts, Automotive Products, Distribution Logistics, Sales Operations, Aftersales, Digital Photography, Customer Service, Customer Experience, Writing, Microsoft Office, Event Management, Event Management..., Vehicles, Inventory Management, Team Building, Customer Satisfaction

Education
University of California, Santa Barbara   2004 — 2008
Bachelor of Arts (BA)