Wellpoint Anthem
Industry: Insurance company
DescriptionAnthem, Inc. is an American health insurance company founded in the 1940s, prior to 2014 known as WellPoint, Inc. It is the largest for-profit managed health care company in the Blue Cross and Blue Shield Association. CEO: Gail Koziara Boudreaux (20 Nov 2017–) Headquarters: Indianapolis, Indiana, United States Number of employees: ~56,000 (2017) Subsidiaries: HealthKeepers Inc, Amerigroup,
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Wellpoint Anthem Employees
Wellpoint Anthem May 2014 - Present
Kelley School of Business August 2014 - Present
Kelley Think Tank September 2012 - Present
Kelley School of Business August 2013 - May 2014
Selnrug, Inc. (The Carpet Group Subsidiary) June 2013 - August 2013
Illinois Girls Lacrosse Association August 2010 - June 2013
Alpha Kappa Psi January 2013 - May 2013
Skills
Realist, Determination, Integrity, Hardwork, Time Management, Leadership, Microsoft Word, Microsoft Office, Social Media, PowerPoint, Access, Microsoft Excel
Education
Indiana University Bloomington 2012 — 2016
Bachelor of Science (B.S.), Finance and Technology Management
Carewise Health July 2013 - Present
Conventry July 2013 - November 2013
Wellpoint Anthem January 2012 - May 2012
Carewise Health April 2010 - December 2011
Norton Healthcare June 2005 - June 2009
Skills
Utilization Management, Case Managment, Grievances, Appeals, Managed Care, Medicaid Managed Care, Medicaid, Telephone Skills, InterQual, Milliman, Microsoft Office, Microsoft Word, Outlook, Durable Medical..., Typing, Accurate Data Entry, Healthcare, Hospitals
Education
Ivy Tech Community College 2002 — 2005
Associate's degree, Registered Nursing/Registered Nurse
Watterson College 1990 — 1992
Associate's degree, Medical/Clinical Assistant and Medical transcriptionist
Wellpoint Anthem February 2001 - March 2012
USA GROUP January 1990 - January 1998
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Photoshop, Social Media, C++, English, Java, HTML, C
Education
Ivy Tech 2013 — 2015
Ivy Tech Community College 2013 — 2015
Wellpoint Anthem September 2013 - Present
Self-employed June 2011 - Present
The Hartford March 2006 - September 2011
California Department of Insurance 2004 - 2006
21st Century Insurance 1987 - 2004
Inspire Insurance Solutions, Inc. August 1998 - December 1999
Skills
Claims Management, Claim, Claims Resolution, Casualty, Casualty Insurance, Property & Casualty..., Subrogation, Insurance, Commercial Insurance, Commercial Lines, Claims Investigations, General Insurance, Liability, Legal Liability, Claims Handling, Underwriting, Leadership, Property Damage, Training, Reinsurance, Brokers, Umbrella Insurance, Life Insurance, Term Life Insurance, Disability Insurance, Automotive, Business Analysis, Property Claims, Litigation Management, Health Insurance, Excess, Team Management, Appraisers, Fraud Claims, Insurance Fraud, Performance Appraisal, Auto Claims, Board of Directors, Microsoft Office, Automobile, claims, Appraisals, Appraisal Skills, Adjusters, Computers, CCC Pathways, Performance Management, Vehicles, Special Investigations
Education
AICPCU 1989 — 1992
CPCU, Insurance
California State University, Northridge 1983 — 1986
Bachelor of Arts (B.A.), English Language and Literature, General
Los Angeles Pierce College 1977 — 1982
Associate of Science (A.S.), Computer Technology/Computer Systems Technology
Totes Isotoner April 2015 - Present
Scentsy, Inc. February 2012 - September 2014
McGohan Brabender September 2011 - July 2014
The Affinity Center April 2007 - September 2011
Wellpoint Anthem September 2006 - April 2007
Kentucky Blood Center June 2003 - September 2006
Skills
Customer Service, Insurance, Employee Benefits, Benefits Administration, Health Insurance, Data Entry, Invoicing
Education
Indiana Wesleyan University 2013 — 2015
Master's Degree, Business Management
Indiana Wesleyan University 2010 — 2012
Bachelors Degree, Business Management
University of Phoenix 2008 — 2010
Associates Degree, Healthcare Administration/Medical Records
Anthem, Inc. January 2015 - Present
Wellpoint Anthem October 2014 - January 2015
Marion County Sheriff's Office November 2002 - June 2014
Indiana World Skating Academy 1996 - 2005
Marion County Recorders Office August 1999 - November 2002
Skills
Communication Skills, Data Entry, Stress Management, Close Attention to..., Microsoft Office, General Office Skills, Time Management, Inventory Management, Filing, Microsoft Excel, Critical Thinking, CPR Certified
Education
Franklin University 2011 — 2016
Public Relations
Ivy Tech Community College 2007 — 2010
Associate of Science (A.S.), Liberal Arts and Sciences, General Studies and Humanities
Indiana State University 1997 — 1998
Wellpoint Anthem October 2014 - Present
Humana October 2011 - October 2014
Skills
Insurance, Customer Service, Health Insurance, Call Centers, Employee Benefits, Process Improvement, Training, Medicare, Outlook, Access
Education
Indiana Wesleyan University 2015 — 2016
Master of Science (M.S.), Human Resource Management
Western Kentucky University 2001 — 2006
Bachelor of Arts (BA), English Language and Literature/Letters
SIHO Insurance Services October 2013 - Present
Wellpoint Anthem March 2008 - April 2009
Clarian Health Systems June 2006 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Claim, Insurance, Customer Service, Process Improvement, Access, Health Insurance, Healthcare, Data Analysis, Outlook
Education
Triton Central High School 2001 — 2005
Core 40 Diploma
Ivy Tech Community College
L.A. Care Health Plan June 2015 - Present
L.A. Care Health Plan June 2015 - Present
Blue Shield of California July 2012 - March 2015
Advanced Bionics February 2008 - February 2010
Medtronic January 2006 - February 2008
Wellpoint Anthem January 1996 - January 2006
Skills
Healthcare, Provider Relations, Health Insurance, Medicare, Managed Care, Data Analysis, Claim, Microsoft Office, Healthcare Information..., HIPAA, Process Improvement, Insurance, Hospitals, Healthcare Industry, HMO, Health Policy, Healthcare Management, Medicaid, PPO, EMR, Team Building, Leadership, Healthcare Consulting
Education
University of Phoenix 2013 — 2016
Bachelor's degree, Health/Health Care Administration/Management
Los Angeles Mission College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Pixie Dust Cakes May 2013 - Present
UnitedHealth Group March 2015 - Present
Wellpoint Anthem October 2008 - January 2015
Action Equipment Sales, Inc. 1999 - 2000
Action Equipment Sales, Inc. 1999 - 2000
Skills
Customer Service, Insurance, Health Insurance, Training, Outlook, Call Centers, Data Entry, Claim, Process Improvement, Access, Microsoft Office, Microsoft Word, Account Management, Public Speaking, Strategic Planning, Team Building, Microsoft Excel
Education
Ivy Tech Community College 2009 — 2015
General Studies
Wellpoint Anthem
Skills
Emergency Room, Critical Care, Community Outreach, Public Health, Medical-Surgical, Case Management Services, Utilization Management, Utilization Review, Discharge Planning, ACLS, TNCC, NALS, PALS, Certified Case Manager, precetor, Disease Management, Health Promotion
Education
Jacksonville State University
Bachelor's Degree, Registered Nursing/Registered Nurse
Novozymes June 2014 - Present
Advance Auto Parts April 2014 - May 2014
Wellpoint Anthem April 2013 - September 2013
James Madison University June 2012 - November 2012
Abercrombie & Fitch May 2010 - January 2012
Skills
Tableau, Data Analysis, Statistics, Microsoft Office, SAS, SAS programming, PowerPoint, Regression Analysis, Categorical Data..., Econometrics, Analysis, Written & Verbal..., Multivariate Statistics
Education
James Madison University 2009 — 2012
Bachelor of Science (B.S.), Statistics
Anthem 1991 - Present
Wellpoint Anthem 1991 - 2009
Skills
Health Insurance, Insurance, Employee Benefits, Process Improvement, PeopleSoft, Financial Analysis, Medicare, Mergers, Business Analysis, Forecasting, Budgets, Healthcare, Financial Reporting, Risk Management, Auditing, Disability Insurance, Sarbanes-Oxley Act, Accounting, Life Insurance, Strategic Planning, Analysis, Finance, Project Management, Business Process..., Management, Data Analysis, Financial Modeling, Business Intelligence, Strategic Financial..., Business Planning, Internal Controls, Internal Audit
Education
University of Saint Francis 1979 — 1982
MBA, Finance and Administration
Indiana University—Purdue University Fort Wayne 1970 — 1974
BS Business, Accounting
Humana June 2014 - Present
WebMD October 2012 - June 2014
Wellpoint/Anthem February 2007 - February 2012
Wellpoint Anthem November 2003 - February 2007
Indiana University Health January 2003 - October 2003
Center Grove Community School Corp March 2002 - December 2002
Community Heart & Vascular (Formerly Indiana Heart Associates, PC) June 2000 - August 2002
Dr. Mark Saxen, DDS, DMD, Anesthesiologist June 1999 - June 2000
Union Hospital June 1991 - December 1998
Union Hospital June 1989 - June 1991
Skills
Hospitals, Clinical Research, Healthcare, Pediatrics, Nursing, Leadership, Health Education, Software Documentation, Acute Care, Disease Management, Utilization Management, Case Managment, Coaching, Pain Management, Medicine, Surgery, Strategic Planning, Medical/Surgical, Health Insurance, Case Management, Healthcare Management, HIPAA, Managed Care
Education
Indiana State University - School of Business 1994 — 1998
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 3.3
Purdue University-North Central Campus 1986 — 1988
Associate of Science (A.S.)-Nursing, Registered Nursing/Registered Nurse, 4.4
Wellpoint Anthem April 2008 - Present
89.5 The Wave January 2008 - August 2011
ORC Protel 1999 - 2001
Skills
Editing, Facebook, Social Media
Education
University of Missouri-Saint Louis 2010 — 2014
Bachelor of Arts (B.A.), Communication and Media Studies
St. Louis Community College 2006 — 2010
Associate of Arts (AA), Mass Communication/Media Studies
Lincoln University (MO)
Anthem Blue Cross Blue Shield September 2014 - Present
Wellpoint Anthem August 2002 - Present
AdminaStar Federal April 1999 - August 2002
Anthem Federal Employee Program October 1996 - April 1999
Skills
Medicare, Managed Care, HIPAA, Healthcare, Outlook, Insurance, Customer Service, Healthcare Management, Microsoft Word, Microsoft Excel, Nursing, Claim, Medical Terminology, PowerPoint, Microsoft Office, Team Building, Leadership
Education
Indiana Institute of Technology 2009 — 2014
Associate of Science (A.S.), Business Administration and Management, General
Indiana University-Purdue University at Indianapolis 1990 — 1991
Apollo Education Group March 2010 - Present
Wellpoint Anthem September 1972 - October 2008
Education
James Madison University
Emmanuel Bible Church February 2015 - Present
Norwood Baptist Church February 2006 - January 2015
Wellpoint Anthem June 2005 - July 2008
Wellpoint Anthem September 2001 - June 2005
Wells Fargo (fka Wachovia Bank) August 1997 - May 1998
First Union National Bank July 1993 - August 1997
US Navy June 1989 - May 1993
Skills
Pastoring, Biblical Studies, Ministry Leadership, Church Growth, Missions, Management, Sales, Research, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Public Speaking, Customer Service, Leadership, Nonprofits, Fundraising, Social Media, Public Relations, Training
Education
Liberty University 2002 — 2002
Certificate, Bible/Biblical Studies
Cumberland High 1984 — 1988
Diploma, General Studies
Liberty University
Bible/Biblical Studies
Department of Medical Assistance Services July 2011 - Present
Virginia Commonwealth University August 1998 - May 2010
Genworth Financial April 2000 - May 2002
Wellpoint Anthem June 1998 - January 2001
Central Virginia Foodbank 2000 - 2001
Skills
Editing, Public Speaking, Proofreading, Blogging, Creative Writing, Teaching, Technical Writing, Public Relations, Research, Event Planning, Social Media, Microsoft Office, Marketing Communications, Fundraising, Nonprofits, Strategic Planning, Copy Editing
Education
Ithaca College
Communications
University of Buffalo
BA, English Literature
Virginia Commonwealth University
MA, English Literature
Wellpoint Anthem November 2013 - Present
Mantis Counseling and Coaching Services, LLC July 2011 - Present
Arapahoe Douglas Mental Health Network June 2008 - November 2013
Third Way Center September 2006 - June 2008
Denver Children's Home June 1999 - August 2006
Skills
Psychotherapy, Life Transitions, Group Therapy, Family Therapy, Self-esteem, Counseling Psychology, Mental Health Counseling, Adolescents, CBT, Mental Health, Mindfulness, Anger Management, Crisis Intervention, Psychology, Grief Counseling, Stress Management, Behavioral Health, Coaching, Therapists, Career Development, Career Development..., Entrepreneurship, Interpersonal..., Dating Coach
Education
Naropa University 2002 — 2005
MA, Counseling Psychology
Illinois State University 1992 — 1996
Bachelor of Science (BS), Psychology
Cognizant Technology Solutions June 2014 - Present
WellCare September 2010 - Present
Cognizant Technology Solutions September 2010 - June 2014
UST Global March 2006 - September 2010
Wellpoint Anthem March 2006 - September 2010
iSmart Business Solutions Private Limited August 2004 - February 2006
Skills
PL/SQL, Requirements Analysis, Microsoft SQL Server, SDLC, Requirements Gathering, Software Project..., HIPAA, EDI ANSI X12, VB.NET, VBScript, VB5, Access, Project Management, MS Project, Visio, Foxpro 2.6, Business Analysis, Agile Methodologies, Business Requirements, Microsoft Project, Oracle, SOA, SQL, Software Development, Data Warehousing, Process Improvement, ASP.NET, Management, Integration, Databases, Business Process, .NET
Education
Mahatma Gandhi University 1992 — 1995
Bachelor of Commerce (B.Com.)
Lady of Life Church High School, Cochin 1981 — 1990
DFAS October 2012 - Present
Wellpoint Anthem April 2011 - August 2012
Lilly /contract BC Forward March 2010 - December 2010
Indiana Farm Bureau Insurance January 2007 - March 2010
Sallie Mae June 1996 - June 2006
Skills
Business Analysis, Quality Assurance, Visio, SDLC, Testing, User Acceptance Testing, Business Requirements, Quality Center, Requirements Gathering, Test Cases, Test Planning, Analysis, SharePoint, Software Documentation
Education
Indiana Wesleyan University 1992 — 1994
Associates, Business Admin.
Wellpoint Anthem July 2013 - Present
Forever 21 November 2012 - July 2013
Zumiez June 2010 - June 2012
Delias June 2011 - March 2012
Skills
Teamwork, excel, Windows 7, Organizer, Creative Problem Solving, Team Leadership, Customer Service, Outgoing, Determination, Fast Learner, Customer Satisfaction, Microsoft Excel, Cashiering, Sales, Merchandising, Data Entry, Time Management, Telephone Skills, Goal Oriented, Customer Experience, PowerPoint, Microsoft Word, Social Networking, Outlook, Inventory Control, Critical Thinking, Market Research, Inventory Management, Retail, Retail Sales, Visual Merchandising, Store Management, People Skills, Facebook, Social Skills, Team-oriented, Cash Register, Leadership, Close Attention to..., Self-driven, Windows, Data Analysis, Marketing, Social Media, Call Centers, Fashion
Education
Kaplan University-Maine Campus 2014 — 2015
Bachelor's degree, Accounting
Southern Maine Community College 2012 — 2014
Associate's degree, Business Administration
Southern Maine Community College 2009 — 2012
Associate's degree, Biotechnology
Wellpoint Anthem December 2014 - Present
Medline Industries June 2014 - November 2014
Academy Sports + Outdoors November 2013 - May 2014
Pacific Sunwear Distribution March 2008 - August 2013
B&G Cleaning Solutions September 2007 - February 2008
Target April 2007 - February 2008
Skills
Retail, Inventory Control, Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Data Entry, Merchandising, Outlook, Forklift Operator, Customer Satisfaction, Warehousing, Management, Distribution Center..., Inventory Management
Education
Johnson County Community College 2011 — 2016
Business Admin.
Turner High School 2001 — 2005
HS, General Studies
Aetna May 2012 - Present
Aetna February 2009 - May 2012
Wellpoint Anthem May 2005 - February 2009
Skills
SDLC, Health Insurance, Insurance, Business Analysis, SharePoint, Software Documentation, Requirements Gathering, Call Centers, Process Improvement, Access, Vendor Management
Education
Los Angeles Pierce College 1998 — 2001
Associate of Arts (A.A.), Political Science and Government
West Los Angeles College 1994 — 1995
Anthem August 2013 - Present
Wellpoint Anthem February 2005 - August 2013
Wellpoint Anthem January 2004 - February 2005
The Indianapolis Star January 1998 - October 2003
Skills
Accounting, Finance, Financial Analysis, Accounts Payable, Account Reconciliation, Process Improvement, Management, Insurance, Customer Service, Microsoft Office, Customer Satisfaction, Accounts Receivable, Access, Microsoft Excel, Health Insurance, Analysis, Medicare, Leadership, Business Analysis, Healthcare, Employee Benefits
Education
Western Governors University 2012 — 2013
Master of Business Administration (MBA), Strategy & Management
Indiana University-Purdue University at Indianapolis 2004 — 2009
Bachelor of Science (BS), Elducation
Wellpoint Anthem March 2014 - Present
Indecon Solutions February 2013 - March 2014
Strategic Health Solution June 2012 - October 2012
TEKsystems October 2010 - October 2012
Microsoft April 2011 - June 2012
WellPoint October 2010 - March 2011
Housing and Urban Development July 2009 - December 2009
DLB ENTERPRSE SERVICES & CONSULTING, LLC October 2008 - July 2009
THE COMPUTER MERCHANT, LTD June 2008 - October 2008
ENTERPRISE TECHNOLOGY MANAGEMENT, LLC October 2005 - June 2008
Skills
Project and Program..., Possess strong..., Maintaining Strong..., effective planning..., Cross-functional Team..., Continuity of Operations, Disaster Recovery, Cisco Technologies, Operational Excellence, Windows Server, Plannning, PMO, Business Process, Information Technology, Program Management, Project Management, SDLC, Networking, Service Delivery, MS Project, Visio, ITIL, Management, Training, IT Strategy, Process Improvement, IT Management, Integration, PMP, Vendor Management, Leadership
Education
ITT Technical Institute-Chantilly 2012 — 2014
Bachelor's Degree, BS in Information Systems and Cyber-Security, 3.37
ITT Technical Institute 2009 — 2012
Associate's Degree, Information Technology, 3.33
Wellpoint Anthem May 2014 - Present
WellPoint January 2012 - Present
Kinney Group, Inc. October 2009 - December 2011
National Government Services September 2007 - June 2009
National Government Services December 2004 - August 2007
JPMorgan Chase November 1996 - August 2004
IBM 1976 - 1996
Skills
Software Documentation, ITIL, Change Management, SDLC, PowerPoint, Security, HTML, Quality Assurance, Business Analysis, Visio, Windows, Project Management, Disaster Recovery, SharePoint, SnagIt, Data Center, Vendor Management, Analysis, Process Improvement, MS Project, Six Sigma, Training, Access, Oracle, Technical Writing, Networking, Network Security, Management, CMMI, Strategy, Databases, Program Management, User Acceptance Testing, SQL, Integration
Education
Indiana University—Purdue University Fort Wayne 1971 — 1975
BS, Marketing
Wellpoint Anthem 2013 - Present
Faithway Baptist Church March 2012 - Present
SAIC October 2012 - April 2013
I MEF April 2011 - May 2012
United States Marine Corps July 2007 - March 2011
1st Marine Division 2007 - 2009
United States Marine Corps October 2003 - June 2007
3d Force Service Support Group April 2000 - September 2003
Skills
Military, Microsoft Office, Security Clearance, Strategic Planning, Program Management, Graphic Design, Web Design, Leadership Development, Public Speaking, Resource Management, Analysis, Instructor-led Training, MS Office Suite, Security Management, SSO, Training Delivery, DoD, Training Management, Intelligence, Force Protection, Operational Planning, Top Secret, Leadership, Counterinsurgency, Government, Military Operations, Training, National Security, Military Experience, Security, Intelligence Analysis, Afghanistan, Information Assurance, Navy, Policy, Combat, Physical Security, Special Operations
Education
Regent University 2013 — 2015
Bachelor's degree, Organizational Leadership, Homeland Security, 4.0
Liberty University 2011 — 2013
Associate of Arts (AA), Information Technology, 4.0
Marine Corps University 1993 — 2011
Certificate of Completion, Military and Strategic Leadership
Wellpoint Anthem July 2014 - Present
WellPoint March 2006 - Present
Skills
Healthcare, Strategic Planning, Health Insurance, Managed Care, Public Speaking, Process Improvement, Program Management, Healthcare Information..., Training, Management, Certified Case Manager
Education
Maria College of Albany 1990 — 1992
AAS, Registered Nursing/Registered Nurse, 3.85 GPA
UnitedHealth Group February 2013 - Present
Wellpoint Anthem February 2012 - September 2012
Coldwell Banker Holtzman Realtors 2008 - 2008
University of Texas Health Science Center San Antonio 2005 - 2006
Mutual of Omaha 2004 - 2005
US Army February 1999 - September 2001
Skills
HIPAA, Medical Billing, Software Documentation, Medical Records, CPT, Healthcare, Managed Care, ICD-9, EHR, Medicare, Healthcare Management, Data Entry, Administrative..., Medical Coding, Healthcare Information..., Medical Terminology, Health Insurance, Insurance, EMR, Medicaid, Hospitals, Employee Benefits, Administrative..., Epic Systems, HMO, Health Policy, Telephone Skills, Provider Relations, PPO
Education
University of Phoenix 2009 — 2011
Bachelors, Health Care Administration
University of Phoenix 2006 — 2007
Associate, Business
Hawaii Pacific University 2000 — 2000
Wellpoint Anthem March 2011 - Present
Wellpoint Anthem December 2006 - March 2011
Health Care Services Coorporation/ BlueCross BlueShield of Illinois October 2003 - December 2006
Skills
17 years of blended..., Performance Consulting, Instructional Design, Synchronous Training..., Clinical Program..., Vendor Management, Continuous Improvement, Influential Skills, Interpersonal..., Client and Group..., Utilization Management, Managed Care, Case Managment, Healthcare Management, Healthcare, Medicare, HEDIS, Interpersonal..., Disease Management, Certified Case Manager, Utilization Review, Clinical Research, Health Insurance, Medicaid, NCQA, Hospitals, Process Improvement, Management, Health Education, Training, Provider Relations, Leadership, Medicine, Blended Learning, HIPAA, Needs Analysis, Instructor-led Training, ADDIE, Healthcare Industry, Nursing, Captivate, Software Documentation, Healthcare Information..., Informatics, EMR, EHR, Acute Care, HMO, Health Policy, Home Care
Education
Regis University 2008 — 2013
Bachelors of Science Nursing
Illinois Eastern Community Colleges-Olney Central College 1993 — 1995
Associate Degree Nursing
Wellpoint Anthem March 1992 - Present
University of Cincinnati Medical Center 1984 - 1992
Skills
Healthcare, Business Management, Microsoft Office, Operations Management, Customer Service, Research, HIPAA, Compliance, Nursing, Insurance, Problem Solving, Hiring, Outlook
Education
Kaplan University 2006 — 2009
BS, Management
University of Cincinnati-Raymond Walters College 1979 — 1983
Associate, Nursing
WellPoint October 2012 - Present
Wellpoint Anthem December 1997 - April 2011
Skills
Analysis, Microsoft Excel, Data Warehousing, Systems Analysis, Troubleshooting, Access, Business Analysis, Requirements Analysis, Requirements Gathering, SDLC
Education
Husson College 2002 — 2003
Accounting
Portland High School 1986 — 1990
SelectQuote Senior Insurance Services July 2014 - Present
Wellpoint Anthem October 2013 - July 2014
Farm Bureau Financial Services September 2011 - July 2014
Holy Spirit Catholic Church July 2010 - April 2011
St. Isidore's Catholic Student Center July 2009 - August 2010
Church of the Nativity July 2006 - June 2009
Skills
Property & Casualty..., Life Insurance, Health Insurance, Term Life Insurance, Insurance, Commercial Insurance, Umbrella Insurance, Liability, Leadership, Sales, Direct Sales, Customer Satisfaction, Coaching, Training, Sales Operations, Sales Process
Education
Conception Seminary College 2003 — 2005
Bachelor of Arts, Liberal Arts
Kansas State University 2000 — 2003
Management, Psychology
Wellpoint Anthem July 2012 - Present
HMC,Wellpoint January 2012 - July 2012
WELLPOINT February 2009 - October 2011
Virginia Commonwealth University February 2004 - August 2008
Virginia Commonwealth University Health System March 2001 - February 2004
Skills
Nursing, Research, Care Management, Healthcare, Disease Management, Hospitals, Case Managment, Medicare, Managed Care, Home Care, Medicaid, Acute Care, Clinical Research, Utilization Management, Health Education, Healthcare Management, Healthcare Information..., Certified Case Manager, EMR, Provider Relations, Medical/Surgical, Utilization Review, HIPAA
Education
UNIVERSITY OF VIRGINIA SCHOOL OF NURSING 1969 — 1971
BSN, NURSING
Longwood College 1967 — 1969
PRE-NURSING
Wellpoint Anthem February 2014 - Present
WellPoint March 2011 - Present
Express Scripts December 2009 - Present
WellPoint December 2003 - December 2009
MTN January 2000 - February 2002
Skills
Call Center, Training, Coaching, Performance Management, Software Documentation, Visio, Call Centers, Integration, Project Management, Strategy, Management, Process Improvement, SharePoint, Employee Training, Sales, Customer Service, Telecommunications, Outsourcing
Education
Indiana State University 2010 — 2012
Master of Science (M.S.), Human Resource Development
Indiana State University 2010 — 2012
Diploma in Public Personnel Administration, Public Administration
University Of Nigeria, Nsukka 1994 — 1998
BA, Mass Communication, Second Class Upper Division equiv. Magna cum laude
University of Indianapolis February 2013 - Present
Wellpoint Anthem July 2011 - Present
Zest! June 2011 - Present
MIDTOWN COMMUNITY MENTAL HEALTH CENTER December 2007 - August 2011
Education Design Management April 2003 - December 2007
Pamela M. O'Brien, LCSW October 1996 - December 2007
NAMI New Orleans Uptown Friendship Club November 2003 - October 2007
Stress Treatment Center of New Orleans 1995 - 2000
NEW ORLEANS ADOLESCENT HOSPITAL March 1993 - October 1996
ASPEN MEADOWS RESIDENTIAL TREATMENT CENTER February 1992 - March 1993
Skills
Curriculum Design, Program Development, Service Learning, Leadership Development, Supervisory Experience, Community Outreach, Adolescents, Program Management, Experiential Learning, Master's Level teaching, Teaching, Social Services, Social Inquiry, Social Responsibility, Staff Development, Critical Thinking, Writing, Team Building, Clinical Supervision, Nonprofits, Public Speaking, Spanish, Editing, Family Therapy, Group Therapy, Healthcare, Clinical Research, Case Managment, Psychotherapy, English, Food Writing, Blogging, Counseling, Mental Health, Clinical, Adults, Customer Relations, Word, Excel, Amateur chef and..., Oil Painting, Acrylic Painting, watercolor painting, Jewelry Design, Social Media, Case Management, Behavioral Health, Crisis Intervention
Education
INSTITUTE OF HEARTMATH 2006 — 2006
P.A.I.R.S, Communication
TULANE UNIVERSITY 1990 — 1991
Master, Social Work
UNIVERSITY OF NEW ORLEANS 1977 — 1979
Bachelor of Arts Romance Languages, Romance Languages, Literatures, and Linguistics
Louisiana State University 1974 — 1977
N/A, Romance Languages, Literatures, and Linguistics
St. Paul's 1963 — 1968
Indiana University Bloomington July 2014 - Present
Ivy Tech Community College 2013 - Present
The State of Indiana August 2012 - July 2014
Riverview Hospital October 2011 - August 2012
NBMBAA Indianapolis Chapter 2011 - 2012
Wellpoint Anthem 2009 - 2011
Lowes 2006 - 2011
Tyco International/ADT Security Services, Inc 2002 - 2007
Marion County Public Health Department July 1999 - July 2002
Marion County Public Health Department January 1989 - January 1999
Skills
Accounts Receivable, Budgets, Payroll, Customer Service, Healthcare, Public Speaking, Microsoft Excel, Account Reconciliation, Accounts Payable, Leadership Development, Auditing, Training, Invoicing, Process Improvement, Community Outreach, Microsoft Word, Finance, Data Entry, Time Management, Outlook, Financial Accounting, Administration, Public Health, System Administration, Government Auditing, Accounting, Administrative..., Hospitals, Budget Reports, Purchasing, Project Management, Travel Arrangements
Education
Indiana Wesleyan University 2010 — 2011
Masters of Science, Healthcare Management
United Way of Central Indiana 2004 — 2005
Certification, Leadership Training & Diversity Series
Indiana Wesleyan University 2001 — 2005
Bachelor of Science, Business Management
CVS Caremark Corporation December 2009 - Present
Wellpoint Anthem March 2008 - November 2009
IMDS November 2006 - March 2008
Skills
Pharmacology, Customer Service, Training, Pharmacy, Healthcare, Managed Care, Pharmaceutical Industry, Clinical Research, Hospitals, Inventory Management, Medicare, Inventory Control
Education
John C Calhoun State Community College 2011 — 2014
Business Administration, Management and Operations
Oxnard College
Wellpoint Anthem May 2013 - Present
Urban Skin Solutions January 2013 - Present
Wishard Health Services September 2002 - November 2012
Eli Lilly and Company August 2005 - April 2006
Skills
BLS, Medicare, Critical Care, Patient Safety, PALS, ICU, Telemetry, EMR, Emergency Room
Education
Urban Skin and Laser Institute 2013 — 2013
Advanced Medical Aesthetics
Indiana University-Purdue University at Indianapolis 1992 — 1997
Bachelors of Science, Nursing
AIG, National Life Group March 2015 - Present
PUENTE Learning Center March 2015 - Present
Golden Star Financial Services, Inc. April 2012 - Present
Lucille Atillo June 2011 - Present
Wellpoint Anthem September 2014 - 2015
Volunteers of America July 2013 - December 2013
Fame Talent Agency 2013 - 2013
FWC Realty Services Corporation October 2012 - December 2012
MMPR Group 2011 - 2012
New York Life Insurance Company 2011 - 2012
Skills
Adobe InDesign, Adobe Photoshop, Acting, PowerPoint, Microsoft Office, Social Networking, Microsoft Excel, Team Building, Social Media, Public Speaking, Editing, Social Media Marketing, Photography, Teaching, Leadership, Nonprofits, Small Business, Community Outreach, Customer Service, Public Relations, Budgets, Team Leadership, Microsoft Word, Marketing, Advertising, Leadership Development, Time Management, Fundraising, Training, Photoshop, Business Planning, Finance, Event Planning, Strategic Planning, Sales, Accounting, InDesign, Outlook, Analysis, Administration, Management, Program Management
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
MBA+CPA, Finance, CPA
University of San Carlos 1986 — 1989
Bachelor of Science in Commerce, Accounting
National Black MBA Association 1999 - Present
PRO Unlimited March 2015 - Present
Volt Information Sciences June 2008 - March 2015
Comcast Cable July 2006 - March 2008
Safeco Insurance March 2005 - June 2006
Wellpoint Anthem August 2000 - October 2004
Cinergy November 1990 - July 2000
Skills
Talent Acquisition, Employee Relations, Affirmative Action, HRIS, Compensation, Deferred Compensation, Recruiting, Human Resources, Applicant Tracking..., Talent Management, Employee Engagement, Screening, Process Improvement, Organizational..., Time Management, Sourcing, Leadership, Training, Management, Employee Benefits, College Recruiting, Leadership Development, Interviews, Career Counseling, Hiring, Change Management, New Hire Orientations, Program Management, Policy, Temporary Placement, Strategy, Onboarding, Career Development, Personnel Management, Employment Law
Education
Indiana Wesleyan University 1995 — 1997
MBA, Business Administration
Martin University
BA, Business
BCBSNC March 2012 - Present
Humana July 2011 - December 2011
Wellpoint Anthem October 2008 - July 2011
Fitness 19 February 2008 - April 2009
Red Robin October 2006 - August 2007
Skills
Health Insurance, Medical Terminology, Medical Education, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Employee Training, Fitness Training, Outlook, Sales, Marketing
Education
Kaplan University-Davenport Campus 2015 — 2017
Bachelor's Degree, Health/Health Care Administration/Management
Wake Technical Community College
Johnson C. Smith University - JCSU
Sport and Fitness Administration/Management
AIM Specialty Health March 2015 - Present
Wellpoint Anthem June 2009 - March 2015
ADT July 2008 - February 2009
Public Storage June 2005 - May 2008
Wells Fargo June 2002 - February 2005
Skills
Expert in MS Office, Training, Call Centers, Data Entry, HIPAA, Medicare, Medical Terminology, Healthcare, Managed Care, Customer Service, Insurance, Hospitals, Customer Support, Telephone Skills, Healthcare Management, Medical Records, Health Insurance, Healthcare Information..., Outlook, Phone Etiquette, Medicaid, Public Health, Microsoft Word, Leadership, Medical Coding, Case Management, Time Management, ICD-9, Inpatient
Education
El Camino Real High School
General Studies
Los Angeles Southwest College
Public Administration and Social Service Professions
Wellpoint Anthem November 2014 - Present
Wellpoint Anthem November 2014 - Present
Western & Southern Life November 2010 - November 2014
A+ Real Estate Appraisals, Inc. January 2002 - November 2010
Skills
Retirement Planning, Recruiting, Cold Calling, Strategic Financial..., Sales, Sales Management, Performance Management, Account Management, Retirement, 401k, Benefits Administration, Employee Benefits, Series 6, IRAs, Small Business, Marketing, Term Life Insurance, Life Insurance, Fixed Annuities, Disability Insurance, Long-term Care, Health Insurance, Succession Planning, Workers Compensation, Insurance, Customer Service, Team Building, Training, Leadership, Management, Coaching, Financial Planning
Education
The University of Georgia 2010 — 2010
Legal Interpreter
Wayne State University 1991 — 1994
Business Administration
Henry Ford Community College 1987 — 1991
A.A., Business Administration and Management, General
JenCare Neighborhood Medical Centers 2011 - 2015
Wellpoint Anthem 2008 - 2010
Riverside Health System 1998 - 2008
Skills
Public Speaking, Customer Service, Event Planning, Community Outreach, Marketing, Public Relations, Health Insurance, Life Insurance, Social Networking, Medicaid, Case Management, Managed Care, Community Development, Medicare, Healthcare, HIPAA
Education
Liberty University
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Thomas Nelson Community College
Associate of Arts and Sciences (AAS), Marketing
Charter Schools USA September 2012 - Present
Wellpoint Anthem September 2006 - June 2011
Brightwood Community Ctr June 2005 - August 2006
Hype Magazine August 2004 - March 2006
Skills
School Library Media, Library Instruction, Collection Development, Educational Technology, Visual Communication, Publications Production, Project Management, Public Speaking, Teaching, Text Editing, Photo Editing, Information Literacy, Classroom
Education
Southern New Hampshire University 2014 — 2018
Master's Degree, Communications, New Media and Technology, 3.7
Indiana State University 2001 — 2006
Bachelor's Degree, Communication, Journalism, and Related Programs, 3.07 GPA
20/20 companies March 2014 - Present
MarketStar January 2014 - April 2014
MarketStar November 2013 - December 2013
HTC/MarketStar 2010 - 2013
Sprint October 2005 - December 2010
Wellpoint Anthem March 2002 - September 2005
Skills
Account Management, Advertising, Marketing, Marketing Communications, Marketing Strategy, Sales, Salesforce.com, Customer Service, Sales Presentations, Team Leadership, Mobile Devices, Training, Coaching, Product Marketing, Teamwork, Wireless, Direct Sales, B2B, Microsoft Excel, Online Marketing, Social Media Marketing, Mobile Marketing, Cold Calling, Team Management, Trade Shows, Retail, Management, Technology, Employee Engagement
Education
Ivy Tech Community College
Eskenazi Health January 2013 - Present
Advantage Health Solutions October 2010 - January 2013
Wellpoint Anthem November 2006 - September 2010
IEI Financial Services January 2004 - October 2006
Skills
Onboarding, Patient Advocacy, Customer Relations, Provider Enrollment, Social Services, Health Policy, Applicant Tracking..., College Recruiting, Employee Relations
Education
Indiana University-Purdue University at Indianapolis 2010 — 2015
General Studies, Policy Studies, Civic Leadership, 3.0 gpa
Ivy Tech Community College 2005 — 2007
Associate of Arts and Sciences (AAS), Sociology
Wellpoint Anthem January 2014 - Present
Anthem November 2011 - Present
UPS Supply Chain Solutions June 2011 - November 2011
Esurance January 2009 - May 2011
Revonet September 2002 - December 2008
Gateway January 1987 - September 2002
Skills
Underwriting, Management, Customer Service, Invoicing, Marketing, Team Building, Microsoft Office, Account Management, Sales, Process Improvement, Risk Management, Project Management, Leadership, Strategic Planning, Customer Retention, Direct Sales, Coaching, New Business Development, Training, Call Centers
Education
Harrison College-Indianapolis 2011 — 2012
working on Bachelor of Science, Nursing
National American University 2007 — 2012
Associate of Applied Science, Certified Medical Assistant
Wellpoint Anthem 2012 - Present
IBM April 2010 - Present
IBM Global Services June 1981 - April 2010
US Government September 1980 - June 1981
Schwerman Trucking Company June 1977 - August 1978
Skills
Sanity Testing, Enterprise Architecture, Business Transformation, Enterprise Software, Integration, ERP, Business Intelligence, Strategy, Business Process, IT Strategy, Global Delivery, Solution Architecture, Software Development, Leadership, IT Management, SDLC, Information Technology, Project Portfolio..., Strategic Planning, Program Management, PMO, Project Management, Business Process..., IT Outsourcing, PMP, Procurement
Education
Harvard Business School 2000 — 2005
Executive Program
Lehigh University 1980 — 1982
MS, Industrial Engineering
Lafayette College 1974 — 1980
BS, Eco & Engineering Sci
Express Scripts 2009 - 2010
Wellpoint Anthem January 2000 - November 2009
Sav-On Drugs June 1978 - January 2000
Skills
Microsoft Office, Proficient Typing Skills, Internet Explorer, Office Administration, Cashiering, Stock Control, Cosmetic Sales and..., Photographic Sales, Access, Insurance Fraud, Microsoft Excel, Medicare Part D, Managed Care, Pharmacy Benefit..., Insurance, Medicaid, Healthcare, Pharmacy, Process Improvement, Training, Health Insurance, Cross-functional Team..., HIPAA
Education
Los Angeles Mission College 1991 — 2013
Associate of Arts (A.A.), General Studies
ERA Dawson Bradford May 2013 - Present
Wellpoint Anthem April 2006 - February 2011
Kellogg Company June 2004 - December 2004
Skills
Phone Etiquette, Multi-line Phone, Customer Service, Supervisory Skills, Computers, Organization, Microsoft Office, Microsoft Excel, Microsoft Word, Multi Tasking, Accounts Payable, Accounts Receivable, Client Billing, Change Orders, Order Management, Investment Properties, First Time Home Buyers, Sales, Sellers, Relocation, Team Building, Buyer Representation, Single Family Homes, Condos, Residential Homes
Education
Maine Maritime Academy 1997 — 2003
Bachelor of Science (BS), International Business and Logisitics
Rutland High School 1993 — 1997
Diploma
Wellpoint Anthem - Amerigroup January 2014 - Present
Wellpoint Anthem November 2012 - January 2014
AssureRx Health, Inc November 2011 - November 2012
Roche Diagnostics February 2009 - October 2011
Roche Diagnostics October 2007 - February 2009
Roche Diagnostics March 2006 - October 2007
WellCare Health Plan March 2005 - March 2006
CORF Management Services March 2001 - March 2005
EDS Indiana State Medicaid 1999 - 2001
Anthem BCBS 1997 - 1999
Skills
Contract Negotiation, Government Relations, Pricing Strategy, Financial Modeling, Field Operations, Sales Management, Market Impact Programs, Disease Management, Healthcare Reimbursement, Compliance, Fraud and Abuse, Regulatory Affairs, Legislation, Medical Policy, Federal Medicare, State Medicaid, Medical Director..., DUR and P&T Committees, Medicaid Managed Care, Health Policy, Advocacy and Coalition..., Program Management, Medicare
Education
Indiana University School of Dentistry 1986 — 1991
NA, Dentistry
Indiana State University 1985 — 1986
NA, Graduate School
Indiana State University 1980 — 1984
BS, Life Science
Anthem, Inc February 2015 - Present
WellPoint June 2013 - Present
Ricoh USA June 2012 - June 2013
Wellpoint Anthem August 2007 - May 2012
Skills
Process Improvement, Customer Service, Inventory Management, Management, Training, Leadership, Access, Analysis, Testing, Team Leadership, Business Analysis, Vendor Management, Project Management, Data Analysis, Business Process..., Sales
Education
Indiana University-Purdue University at Indianapolis 2007 — 2009
Bachelor's degree, General Studies
Purdue University
Sagicor Life Insurance Company February 1999 - Present
Conseco Capital Management April 1997 - January 1999
Wellpoint Anthem June 1994 - April 1997
Skills
Investments, Portfolio Management, Insurance, Asset Allocation, Financial Analysis, Asset Management, Investment Strategies, Asset Managment, Fixed Income, Strategy, Bonds, Investment Management, Mutual Funds
Education
Indiana University Bloomington 1992 — 1994
MBA, Finance
University of Notre Dame 1985 — 1989
BBA, Finance & Economics
Anthem, Inc. July 2015 - Present
Nexion LLC September 2005 - Present
Wellpoint Anthem April 2007 - July 2015
Indiana University Health June 1996 - April 2007
Skills
Health Insurance, Insurance, Managed Care, Medicare, Medicare Supplements, Sales Support, Travel, Customer Relations, Training & Development, Benefits, Healthcare, Event Planning, Call Centers, Sales, Health Policy, HIPAA, Marketing, Customer Satisfaction, Healthcare Consulting, PPO, HMO, Medical Billing, Network Development, Claim, COBRA, Health Savings Accounts, Cold Calling, Project Management
Education
Indiana Wesleyan University 2011 — 2013
Master of Science Management, Health/Health Care Administration/Management
Marian College 2007 — 2009
Bachelor of Business Administration (BBA), Manangment, Human Resources, and Marketing
Marian College 2002 — 2005
Associate's degree, Business Administration and Management, General
Kaiser Foundation Health Plan August 2005 - Present
Wellpoint Anthem 1998 - 2005
Skills
Financial Reporting, Project Planning, Accounting, PeopleSoft, Sarbanes-Oxley Act, Variance Analysis, Process Improvement, Management, Financial Analysis, General Ledger, Access, Auditing, Budgets, Business Process..., Leadership, Business Analysis, Managerial Finance, Microsoft Excel, Team Building, Training, Sarbanes-Oxley
Education
UCLA Anderson School of Management 2005 — 2006
Certification, Personal Financial Planning
Loma Linda University 1980 — 1983
BS, Accounting
NHI Corp March 2013 - Present
Wellpoint Anthem November 2012 - Present
Bluegreen Corporation May 2005 - October 2008
Skills
Mortgage Lending, Banking, Real Estate, Residential Mortgages, Customer Service, Strategic Financial..., Mortgage Banking
Education
Indiana University-Purdue University at Indianapolis 1998 — 2002
Psychology, Clinical, Early education
Grand Canyon University
Masters, Counseling Psychology
Humana September 2004 - Present
Wellpoint Anthem 1978 - 2003
Delta Dental of Kentucky 1978 - 1984
Skills
Health Insurance, Product Compliance, Legislative Research, HMO, Policy Analysis, Policy Writing, project management, Dental Insurance, Training, Medicaid, Claim, Insurance
Education
University of Kentucky
Jefferson Community College
English Language and Literature, General, 4.0
Indiana University Health Revenue Cycle Services May 2011 - Present
Wellpoint Anthem June 2009 - May 2010
PrecisionRx Specialty Solutions (affiliate WellPoint Anthem) June 2007 - May 2009
Wellpoint Anthem June 2005 - May 2007
Wellpoint Anthem June 2003 - May 2005
Wellpoint Anthem June 2001 - May 2003
Wellpoint Anthem June 1999 - May 2001
Wellpoint Anthem June 1997 - May 1999
Kenworthy Electrical Maintenance May 1989 - June 1997
Blue Cross and Blue Shield of Indiana June 1987 - May 1989
Education
Ivy Tech Community College 1990 — 1993
Business Admin., CIT
Mooresville High School 1973 — 1977
Dipolma
Wellpoint Anthem November 2007 - Present
Archdiocese of Indianapolis May 1994 - June 2006
UPS November 1976 - March 2001
Skills
Non-profits, Microsoft Office, Public Speaking, Fundraising, Event Planning, Social Media, Strategic Planning, Microsoft Excel, Research, Public Relations, Event Management, PowerPoint, Customer Service, Project Management, Microsoft Word
Education
Loyola University New Orleans 1993 — 1997
Master of Divinity (M.Div.), Pastoral Counseling and Specialized Ministries, High Homors
Indiana University-Purdue University at Indianapolis 1976 — 1979
Bachelor of Arts (B.A.), Psychology
Medicare Your Way, LLC June 2013 - Present
Wellpoint Anthem March 2009 - June 2013
Skills
Healthcare, Health Insurance, Insurance, Medicare, Employee Benefits, Disability Insurance, Life Insurance, Underwriting, Long-term Care, Customer Service, Term Life Insurance, Health Savings Accounts, General Insurance, Account Management, Property & Casualty..., Sales Management, Training, Strategic Planning, Team Building, Process Improvement
Education
Indiana Wesleyan University 1994 — 1996
MBA, Business Administration
University of Indianapolis - School of Business 1984 — 1990
B.S., Business Administration / Accounting, 3.5
Amerigroup Corporation November 2011 - Present
Wellpoint Anthem January 2011 - Present
ACS, a Xerox Company July 1997 - September 2011
EDS, an HP Company 2008 - 2010
EDS 2004 - 2008
Electronic Data Systems; Towers Perrin July 1997 - April 2004
Towers Perrin 1999 - 2000
Skills
Requirements Gathering, SDLC, Visio, Requirements Analysis, Process Improvement, Business Analysis, Analysis, Software Documentation, Vendor Management, Business Requirements, Business Process..., SharePoint, Software Project..., IT Management, Business Intelligence
Education
Indiana University of Pennsylvania 1980 — 1984
Michael Page April 2014 - October 2014
Wellpoint Anthem April 2013 - January 2014
National Grid August 2012 - March 2013
DaVita July 2011 - February 2012
PNC May 2009 - January 2010
Regions Financial Corporation April 2007 - November 2007
Wells Fargo Financial January 2006 - June 2006
DaVita Kidney Care May 2005 - November 2005
Centers for Medicare & Medicaid Services July 2004 - April 2005
MCI WORLDCOM April 1998 - May 2003
Skills
Retail Banking, Investment Banking, Proprietary Software
Education
Walden University 2013 — 2015
Master of Social Work (MSW), 4.0
Limestone College 2009 — 2011
BA, Criminal Justice
University of Phoenix 2005 — 2007
AA, Business Administration
AT&T Digital Life December 2011 - March 2015
WellPoint April 2010 - May 2011
Wellpoint Anthem 2010 - 2011
Integrative Logic September 2009 - April 2010
Sullivan & Cogliano/ Walmart May 2009 - September 2009
Macy Technologies July 2007 - November 2008
FICO 2005 - 2007
Experian 1987 - 1993
Skills
SDLC, Software Quality..., Quality Center, LoadRunner, RequisitePro, Release Management, Technology Change...
Education
Kennesaw State University - Michael J. Coles College of Business
Wellpoint Anthem January 2012 - Present
WellPoint January 2005 - December 2011
U.S. Navy April 1990 - April 1996
Skills
Claim, Health Insurance, Insurance, Employee Benefits, Claims Management, Managed Care
Education
Marquette University 1996 — 1999
University of Wisconsin-Madison 1984 — 1988
1988
WellPoint July 2014 - Present
Wellpoint Anthem April 2012 - June 2014
Prime Therapeutics October 2011 - April 2012
Univita Health Inc September 2010 - September 2011
Univita Health Inc March 2010 - August 2010
CMC / Clear Stone February 2009 - August 2009
Blue Cross Blue Shield of Minnesota 2001 - May 2008
Blue Cross Blue Shield of MN 1989 - 2001
Skills
ITIL, Project Management, IT Management, Infrastructure, Vendor Management, Project Planning, HIPAA, Disaster Recovery, Business Analysis, Process Improvement, Program Management, Data Warehousing, PMO, Business Intelligence, Project Portfolio...
Education
Indiana State University 1979 — 1983
BS, Computer Science
Wellpoint Anthem October 2010 - Present
Anthem 2007 - 2010
Wellpoint Anthem 2003 - 2007
Wellpoint Anthem 2000 - 2003
Wellpoint Anthem 1998 - 2000
Skills
Insurance, Health Insurance, Change Management, Process Improvement, Employee Benefits, Claim, Managed Care, Business Process..., Business Analysis, Medicare, Coaching, Healthcare, Process Management, Program Management, Call Center
Education
ITT Technical Institute-Youngstown 1996 — 1998
Associate's degree, Accounting and Business/Management
HealthLink May 2008 - Present
Wellpoint Anthem 2008 - Present
Great-West October 2007 - May 2008
HealthSCOPE Benefits October 2003 - May 2008
UnitedHealthcare February 2001 - December 2002
Health Partners of the Midwest 1999 - 2001
Coca Cola 1992 - 1999
Skills
Managed Care, Health Insurance, HIPAA, Healthcare, Health Policy, Process Improvement, Healthcare Management, Business Analysis, Provider Relations, Data Analysis, Insurance, Hospitals, Analysis, Informatics, Healthcare Information..., Healthcare Industry
Education
Lindenwood University 1986 — 1991
BS, Business Administration
Lutheran Homes Of Oshkosh Inc December 2014 - Present
Lowe's Home Improvement September 2013 - December 2014
Wellpoint Anthem December 2011 - May 2013
Aurora Medical Center September 2010 - December 2011
Aurora Medical Center of Oshkosh 2005 - September 2010
First Federal Capital Bank April 2003 - January 2005
Skills
Business Management, Mentoring, Business Intelligence, Program Management, Team Building, Leadership, Process Improvement, Management, Strategic Planning, Leadership Development, Training, Access, Cross-functional Team..., Business Analysis, Coaching
Education
Lakeland College 2008 — 2014
Bachelors, Business Management, 3.613
Fox Valley Technical College
Associates Degree, Accounting
Hsia Consulting June 2003 - September 2013
Wellpoint Anthem 2011 - 2011
Farmers Insurance 2005 - 2006
Countrywide Home Loans 2001 - 2002
Deloitte Consulting 1995 - 2000
Deloitte Consulting 1995 - 2000
IBM 1980 - 1981
Skills
Health, Vendor Management, Insurance, Business Analysis, PMO, Coaching, SDLC, PMP
Education
Indiana Univeristy 1977 — 1981
B.S., Quantitative Business Analysis
Indiana University Bloomington
Quantitative business analysis, Project Management
United Stationers February 2015 - Present
Indiana State Department of Health July 2009 - December 2010
Kroger December 2006 - July 2010
Eli Lilly and Company October 2008 - July 2009
Wellpoint Anthem October 2007 - January 2009
Teleperformance 2005 - 2006
Skills
CompTIA A+ Certification, CompTIA Network+..., CompTIA Security+..., CompTIA Server+..., CompTIA Linux+ Certified, Troubleshooting, Technical Support, Windows Server, Active Directory, Computer Hardware, Networking, System Administration, Windows 7
Education
Purdue University Calumet 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Computer Technology/Computer Systems Technology, 3.8
Ivy Tech Community College 2005 — 2012
Associate of Science (A.S.), Information Technology, 3.5
Wellpoint Anthem June 2011 - December 2012
CSC May 2010 - November 2010
MVP Health Care November 2009 - May 2010
SXC/ Informed RX/ National Medical Health Card July 2006 - July 2009
Computer Science Corporation September 2005 - July 2006
Abacus Communications July 2002 - October 2003
Sun Life Of Canada, Sun Financial Services February 1999 - May 2000
Skills
Call Center, Phone Skills, Customer Service, Time Management, Outlook, Quicken, Sales, Inventory Management, Lotus Notes, Microsoft Publisher, Teamwork, Data Entry, Microsoft Office, Microsoft Excel, Access, Troubleshooting, Microsoft Word, PowerPoint, Software Documentation, BMC Remedy, Call Centers, Customer Satisfaction, Invoicing
Education
State University of New York Institute of Technology at Utica/Rome 1982 — 1984
BPS, Business/Public Management
Hudson Valley Community College 1980 — 1982
AAS, Marketing
BCForward/HP March 2014 - Present
MDwise October 2006 - Present
Kelly Services 2013 - 2014
Wellpoint Anthem 2013 - 2014
MDwise, Inc. October 2006 - November 2009
MDwise, Inc. October 2006 - December 2007
Gallahue CMHC August 2003 - January 2005
Meridian Youth Psychiatric Center, P.C. August 2003 - January 2004
Meridian Youth Child and Adolescent Service, St. Vincent December 1998 - August 2003
Midtown Mental Health Center October 1987 - August 1989
Skills
Mental Health, Family Therapy, Group Therapy, Adolescents, Behavioral Health, Crisis Intervention, Program Development, Medicaid, Healthcare, Treatment, Social Services, Community Outreach, Managed Care, Therapists, HIPAA, Healthcare Management, Quality Improvement, Health Insurance, Case Management, Process Improvement, Nonprofits, Healthcare Information..., Medicare, Hospitals
Education
Indiana University-Purdue University at Indianapolis 1983 — 1985
Master's Degree, Social Work
Illinois State University 1978 — 1980
Bachelor of Science, Music Therapy
Butler University 1976 — 1978
transferred, Music Education
WellCare August 2007 - Present
National General Insurance 2014 - 2014
National General Insurance 2014 - 2014
National General Insurance 2014 - 2014
National General Insurance 2014 - 2014
National General Insurance 2014 - 2014
National General Insurance 2014 - 2014
Wellpoint Anthem October 2005 - August 2007
Skills
Product Management, Performance Management, Competitive Analysis, Training, Market Research, Marketing, Sourcing, Process Improvement, Healthcare, Forecasting, Leadership, Customer Satisfaction, Management, Vendor Management, Business Development, Coaching, Medicaid, Operations Management, Recruiting, Marketing Strategy, Cross-functional Team..., Selling, Disability Insurance, Long-term Care, Medicare Part D, Healthcare Industry, Health Savings Accounts, HIPAA, Sales Presentations, Brokers, Healthcare Consulting, Benefits Administration, Sales Process, HMO, Term Life Insurance, CRM, Provider Relations, Cold Calling
Education
Kent State University 1985 — 1990
Bachelor of Science (BS), Business Administration and Management, General
Wellpoint Anthem July 2013 - July 2014
BDO USA, LLP April 2010 - December 2012
American Heart Association American Stroke Association August 1999 - September 2011
Skills
Non-profits, Outlook, Fundraising, Event Planning, Community Outreach, Customer Service, Nonprofits, Strategic Planning, Administration, Access, Management, Data Entry, Leadership, Training, Office Management, Budgets, Administrative..., Microsoft Office, Microsoft Word, PowerPoint, Administrative...
Education
Louisiana State University 1985 — 1989
Rehabilitation Counseling
WellPoint: Anthem August 2013 - Present
University of Phoenix November 2009 - Present
WellPoint: Anthem March 2011 - August 2013
WellPoint: Anthem November 2010 - March 2011
4imprint October 1999 - June 2010
Bemis Company, Inc. 1997 - 1997
Skills
Vendor Management, Management, Project Management, Team Building, Leadership, Budgets, Operations Management, Product Development, Negotiation, Marketing, Policy, Time Management, Training, Organizational..., Process Improvement, Strategic Planning
Education
Lakeland College 2005 — 2009
Master of Business Administration (M.B.A.), Business Administration, Project Management, 3.8
Wellpoint Anthem October 2013 - Present
Kaiser Permanente February 2010 - September 2013
Kaiser Permanente 2004 - 2010
Anesthesiologists Associated, Inc. May 2002 - June 2004
Kaiser Permanente August 1995 - May 1998
Syntex Laboratories; Palo Alto, CA July 1987 - December 1994
Skills
Health Insurance, Account Management, Employee Benefits, Customer Relations, Strategic Planning, Managed Care, Consultative Selling, Contract Negotiations, Customer Service, Contract Negotiation, Selling, Healthcare, Leadership, CRM, Management, Coaching, Insurance, Strategy, Negotiation, Process Improvement, Sales
Education
Institute for Integrative Nutrition 2013 — 2013
Certified Health & Wellness Coach, Nutrition & Dietary Theories, Certification Awarded
(CEBS) International Foundation 2009 — 2010
GBA - Group Benefits Associate, Health/Health Care Administration/Management, Certification Awarded
Marquette University 1981 — 1984
BA, Broadcast Journalism, Economics & Urban Affairs
Wellpoint Anthem August 2002 - Present
NGS December 2012 - July 2014
Skills
Medicare, Insurance, Process Improvement, Managed Care, Medicaid, User Acceptance Testing, Software Documentation, Provider Relations, Visio
Education
Indiana Wesleyan University's Adult Program 2014 — 2018
Bright Ideas in Broad Ripple August 2002 - Present
IU Medical Group Primary Care 1996 - 2002
Wellpoint Anthem 1994 - 1996
Lincoln Financial Group 1992 - 1994
Lincoln Financial Group 1988 - 1992
Skills
Media Buying, Public Relations, Advertising, Marketing, Event Planning, Customer Service, Social Media Marketing, Account Management, Sales, Management, Event Management, Training, Email Marketing, Budgets, Project Planning, Strategic Planning, Marketing Communications
Education
Indiana University Bloomington
Masters, Adult Education/Training & Development
Indiana University—Purdue University Fort Wayne
Bachelor of Science, Organizational Leadership & Development
Salesforce August 2013 - Present
ExactTarget via Quest Information Systems October 2012 - March 2013
ADESA June 2011 - October 2012
CedarCrestone, Inc. July 2010 - June 2011
Indiana Public Employees' Retirement Fund May 2005 - June 2011
Wellpoint Anthem 2002 - April 2005
CIGNA HealthCare October 2000 - August 2002
Skills
Business Process, IT Strategy, Team Building, SDLC, Customer Service, Agile Methodologies, PMO, Business Analysis, Visio, Program Management, Vendor Management, Project Management, Software Project..., Business Process..., Business Intelligence, Requirements Gathering, Requirements Analysis, MS Project, Management, Process Improvement, PMP
Education
Indiana Wesleyan University 2005 — 2007
Master of Business Administration (M.B.A.), Business
Indiana University Bloomington 1996 — 2000
Bachelor’s Degree, Marketing
Wellpoint Anthem April 2013 - Present
Anthem Blue Cross September 2007 - April 2013
Wellpoint Anthem February 2001 - September 2007
Skills
Health Savings Accounts, Health Insurance, Sales, Insurance, Employee Benefits, Brokers, Managed Care, Team Building, Customer Service, Organizational..., Inventory Management, Teamwork
Education
University of Phoenix - West Chester campus 2004 — 2008
Bachelor's degree, Business, Management, Marketing, and Related Support Services, 3.64
Hondros College of Business
WellPoint March 2014 - Present
WellPoint June 2010 - March 2014
WellPoint February 2009 - July 2010
Wellpoint Anthem July 2007 - February 2009
WellPoint 2004 - 2007
WellPoint 2003 - 2004
WellPoint 1998 - 2003
Skills
Process Improvement, Six Sigma, Vendor Management, Business Analysis, Program Management, Management, Leadership, Business Process..., SDLC, Strategy, Business Process, Strategic Planning, Project Management
Education
Longwood University 2014 — 2016
Master of Business Administration (M.B.A.)
Agile Coach
Agile
Electronic Document Professional (EDP)
Lean Six Sigma Black Belt
Longwood University
BS
Project Management Professional (PMP)
Anthem Blue Cross Blue Shield of Georgia September 2015 - Present
Anthem Blue Cross Blue Shield of Georgia October 2009 - September 2015
Anthem Blue Cross Blue Shield of Georgia May 2009 - October 2009
Wellpoint Anthem March 2004 - March 2008
Blue Cross Blue Shield of Georgia June 1997 - March 2004
The Home Depot July 1988 - June 1997
Skills
Public Speaking, Management, Leadership, Strategic Planning, Microsoft Office, Customer Service
Education
SouthEastern Louisiana University, Hammond. Louisiana 1984 — 1984
Master of Business Administration (MBA), Business Administration and Management, General
Southern University and Agricultural and Mechanical College at Baton Rouge 1980 — 1983
Bachelor of Science (BSc), Accounting
Louisiana State University 1981 — 1981
Accounting
Business Consultant February 2012 - Present
Wellpoint Anthem April 2010 - July 2010
Independent Consultant January 2008 - May 2010
The HealthCare Group August 2000 - November 2007
Independent Consultant August 1995 - May 2002
Skills
Business Analysis, Process Improvement, Project Management, Management, Data Analysis, Healthcare Information..., Software Documentation, Managed Care, Requirements Analysis, Reporting & Analysis, Relational Databases, Database Design, Database Development, HEDIS, Access, Program Management, Data mining, Microsoft Excel, Excel Pivot, Oracle: PL/SQL, Visio, Healthcare, End User Training, Multimedia, New Media, Database Administration, Analysis
Education
Indiana University-Purdue University at Indianapolis 2002 — 2004
Master in Media Arts and Science, School of Informatics, 3.9/4.0
Indiana University-Purdue University at Indianapolis 1993 — 1998
Bachelor of Applied Science, Computer/Information Technology Administration and Management
Indiana University-Purdue University at Indianapolis 1995 — 1997
Computer/Information Technology Administration and Management, Associates of Applied Science
Baldwin & Lyons, Inc. July 2014 - Present
Wellpoint Anthem April 2014 - July 2014
CNO Financial Group September 2011 - April 2014
CNO Financial Group September 2005 - September 2011
Amerigroup Corporation October 2003 - August 2005
Amerigroup Corporation October 2001 - October 2003
Anthem February 2000 - October 2001
Capgemini September 1999 - February 2000
NIC Inc. January 1999 - August 1999
Skills
SQL Server, SQL, T-SQL, Informatica, Oracle, PL/SQL, Database Design, Data Management, Systems Analysis, Microsoft SQL Server, Integration, ETL, Data Integration, Oracle PL/SQL..., Performance Tuning, Stored Procedures, Databases, Visio, Data Modeling
Education
Strayer University-Virginia 2001 — 2003
Master of Business Administration (M.B.A.), Business Administration and Management, General
Indiana University-Purdue University at Indianapolis 1993 — 1998
Bachelor of Science (B.S.), Computer Technology/Computer Systems Technology
Wellpoint-Anthem March 2006 - Present
Anthem, Inc. 2006 - 2015
Conseco 1992 - 2004
Manhattan Life/Manhattan National Life 1976 - 1992
Skills
Project Management, Project Portfolio..., Customer Service, Customer Relations, Business Process..., Life, Health and..., Vendor Relationship..., System Conversion, New Product..., Employee Training, System Integration..., Cross Functional Team..., Mentoring, Operations Management, Strategic Planning, Quality Management, Member Retention, PMP, FLMI
Education
Indiana University-Purdue University at Indianapolis
Wellpoint Anthem Mail HandlerUS Postal ServiceJune 2007 - Present
Skills
Government, Customer Service, Policy, Microsoft Office, Microsoft Word, Microsoft Excel, Data Entry, Outlook, Team Building, Emergency Management
Education
John Tyler Community College 2015 — 2017
Certificate, Cyber Security
J Sargeant Reynolds Community College 2013 — 2015
Certificte, Network Fundamentals
ITT Technical Institute-Richmond 2003 — 2005
Associate's degree, Information Technology
Unlimited Technologies, LLC October 2006 - Present
Integrity Discovery Solutions (IDS) October 2006 - Present
Wellpoint Anthem February 2008 - October 2009
Hall Render 2008 - 2009
Skills
Document Management, Cloud Computing, IT Strategy, Disaster Recovery, Software Development, IT Management, Enterprise Architecture, Business Intelligence, SaaS, Integration, SDLC, Microsoft SQL Server, Virtualization, Vendor Management, Business Analysis, Litigation Support, System Administration, SharePoint, Servers, Active Directory
Education
Indiana Business College 2009 — 2011
Bachelor's degree, Computer/Information Technology Administration and Management
Indiana University-Purdue University at Indianapolis 2004 — 2009
CIT, Administration
Wellpoint Anthem October 1996 - Present
Skills
Active Directory, SharePoint, Visio, Disaster Recovery, SDLC
Education
Lindenwood University
MBA, IT, Mgmt
Southern Illinois University, Edwardsville
BSBA, Computer/Information Technology Administration and Management
Anthem, Inc. December 2014 - Present
Wellpoint Anthem February 2013 - December 2014
Wellpoint Anthem March 2011 - February 2013
Wellpoint Anthem February 2003 - December 2010
Wellpoint Anthem April 1996 - February 2003
Wellpoint Anthem August 1992 - April 1996
Wellpoint Anthem February 1990 - August 1992
Wellpoint Anthem June 1989 - February 1990
Skills
Medicare, Health Insurance, Claim, Insurance, Data Analysis, Process Improvement, Managed Care, HIPAA, Program Management, Auditing, Benefits Administration, Employee Benefits, Risk Assessment, Training, Healthcare, Medicare Part D, Fraud, Call Centers, HMO, Business Process..., PPO, Customer Service, Claim Investigation, Investigation, Quality Assurance, Healthcare Industry, Internal Audit, Quality Auditing, Microsoft Word, Geospatial Information..., State Disaster..., Emergency Planning, Leadership and Influence, Decision Making and..., Disaster Recovery:..., Radiological Emergency..., Plan Review for Local..., Preparing for Mass..., Including People with..., Technical Writing, National Disaster...
Education
Indiana Wesleyan University 2013 — 2015
Bachelor's degree, Business Management, 3.96
Indiana Wesleyan University 2010 — 2013
Associate's degree, Business Management, 3.98
East Central High School
Kalaj January 2013 - Present
Centene Corporation January 2013 - Present
Wellpoint Anthem January 2007 - January 2013
Skills
Strategic Planning, Hospitals, Healthcare Management, Team Building, Healthcare Information..., Public Speaking, Leadership, Contract Negotiation, Project Management, Customer Service, Change Management, Program Management, Medicare, Marketing, Clinical Research, Medical Devices
Education
Marian University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Strayer University
Master of Business Administration (MBA), Business Administration, Management and Operations
Xinias Mall February 2011 - Present
Wellpoint Anthem October 2010 - January 2011
Hospitals Insurance Company October 2006 - April 2010
Windward School September 2003 - June 2006
Fox Meadow Elementary/Scarsdale School District September 2002 - June 2003
Education
Manhattanville College
B.A., Soc/Psych
WellPoint January 2010 - Present
Wellpoint Anthem August 2000 - Present
SUDIA May 1995 - April 1999
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Accounting, MIP for Non-Profert, Data Analysis, Web Design, Minitab, Policy, Nonprofits, Microsoft Word, Access, Microsoft Excel, Budgets, Accounts Receivable
Education
Husson College 2001 — 2005
BS in Accounting, Accounting
Tanta Instittute of Commerce-Egypt 1989 — 1992
Associate Degree, Accountant
Wellpoint Anthem September 2014 - Present
Skills
Vendor Management, Business Analysis, HIPAA, Program Management, Process Improvement, Project Management, Healthcare Information..., SDLC, Healthcare, Project Portfolio..., Software Documentation, PMP
Education
La Salle University 1992 — 1995
Master of Arts (M.A.), Mathematics and Secondary Education and Teaching
Wellpoint Anthem May 2011 - Present
HMC Wellpoint May 2009 - May 2011
CIGNA Healthcare January 2001 - December 2004
Unitedhealthcare Government OP March 1997 - June 2000
Skills
Case Managment, Medical Review, Oncology, Certified Case Manager, Access, Microsoft Word, Claims Management, Data Entry, Disability Insurance, Network Development, Behavioral Health, Medicare Part D, PowerPoint, Underwriting, Software Documentation, Healthcare Management, Visio, Project Management, Public Speaking, Process Improvement, Research, Training, Insurance, Managed Care, Health Insurance, Inpatient, Case Management, HIPAA, Healthcare, Medicaid Managed Care, Healthcare Industry, Hospitals, Healthcare Information..., Home Care, Quality Improvement, Medicare
Education
Virginia Commonwealth University 1989 — 1991
Bachelor of Science (BS), Registered Nursing/Registered Nurse
J Sargeant Reynolds Community College 1979 — 1981
Associate of Science (AS), Medical laboratory technology
Wellpoint Anthem December 2009 - Present
Franciscan St. Francis Health August 1972 - December 2009
Skills
Lean Sigma
Education
Indiana University-Purdue University at Indianapolis 1991 — 1997
Bachelor, Nursing
UnitedHealthcare March 2013 - Present
Wellpoint Anthem April 2012 - February 2013
Engaging Solutions, LLC March 2011 - April 2012
Aetna 2008 - 2010
UHG 2005 - 2007
Skills
Utilization Management, Case Managment, Certified Case Manager, Disease Management, Utilization Review, Medicare, Provider Relations, Medicaid, Health Insurance, Managed Care, HEDIS, NCQA, Healthcare, Motivational..., Behavioral Health, Insurance, Health Care Systems, Long-term Care, Healthcare Management, Home Care
Education
Indiana University Bloomington 1985 — 1989
International Business Machines April 2011 - May 2015
Affiliated Computer Services January 2003 - April 2011
Wellpoint Anthem May 1977 - January 2002
Skills
Mainframe, JCL, Infogix, MVS, z/OS, SDLC, Disaster Recovery, ITIL, Enterprise Architecture
Education
J Sargeant Reynolds Community College 1992 — 1992
Varina High School
high school diploma
Wellpoint Anthem January 2013 - Present
Southside OB/GYN October 2012 - November 2012
JPMorgan Chase November 2007 - January 2012
JPMorgan Chase May 2006 - November 2007
JPMorgan Chase January 1999 - November 2001
JPMorgan Chase April 1993 - January 1999
JPMorgan Chase May 1984 - April 1993
Education
Kaplan College-Indianapolis 2012 — 2012
Medical Office Specialist, Medical Office Assistant/Specialist, Coding & Claims
Love Your Child's Care Childcare,LLC September 2012 - Present
Wellpoint Anthem October 2009 - August 2010
Wellpoint Anthem November 2004 - October 2009
Skills
Dental Assisting, Customer Service, Claims Handling, Medical Terminology
Education
Ivy Tech Community College-Northcentral 2010 — 2012
Kaplan College-Indianapolis 2006 — 2007
diploma, Dental Assisting/Assistant
HCA September 2008 - Present
Wellpoint Anthem November 2006 - July 2008
Capital One October 2005 - October 2006
Education
J Sargeant Reynolds Community College 2011 — 2012
Certificate, Health Records Coding Technician
Varina High School 2001 — 2004
High School Diploma
Wellpoint Anthem November 2007 - Present
Wellpoint Anthem November 2005 - November 2007
Women's Health Alliance September 2004 - November 2005
Education
Indiana University School of Medicine 1993 — 1997
Doctor of Medicine (MD)
Indiana University Bloomington 1989 — 1992
Bachelor of Science (BS), Biochemistry
Wellpoint Anthem 2012 - Present
Bon Secours Health System February 2009 - October 2009
Education
John Tyler Community College 2007 — 2008
Associate's of Applied Science, Registered Nursing/Registered Nurse
Old Dominion University 1995 — 1999
Bachelor's of Science, Speech-Language Pathology/Pathologist
Anthem, Inc. September 2010 - Present
Wellpoint Anthem September 2004 - September 2010
Empire Blue Cross and Blue Shield April 2003 - September 2004
Empire Blue Cross and Blue Shield January 2002 - April 2003
Empire Blue Cross and Blue Shield October 2000 - January 2002
Empire Blue Cross and Blue Shield August 1998 - October 2000
EXPRESS June 1988 - February 1995
Skills
Sales, Training, Benefits Administration, Health Insurance, Microsoft Office, Time Management, Leadership, Customer Service, Social Media, Microsoft Word, Management, Marketing, Public Speaking
Education
Hudson Valley Community College
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
LEGO Group November 2010 - Present
Wellpoint Anthem September 2014 - November 2014
Williams Lea via OfficeTeam March 2014 - July 2014
Tata Consultancy Services October 2011 - October 2013
The Wornick Company 2003 - 2006
Alliance One 1989 - 2005
Skills
Customer Service, Service Delivery, Business Analysis, SDLC, Requirements Analysis, Requirements Gathering, Microsoft Office, Team Leadership, Management, Analysis, Insurance, Office Administration, Human Resources, Data Entry, Customer Retention, Retail Sales
Education
Wright State University 1982 — 1986
Bachelor of Science Business Administraton, Financial Services
Fairmont West 1979 — 1982
High School Diploma, College Prep
Lincoln College of Technology
Froedtert Hospital 2009 - Present
Wellpoint Anthem April 2000 - January 2009
Skills
Corporate Security, Law Enforcement, Hospital Security, Emergency Management, Hospital Safety, Residential Real Estate...
Education
Lake Forest Graduate School of Management 1991 — 1995
Master of Business Administration (MBA)
Boston University
Graduate Level Certificate Program, Business Continuity, 3.5
Northeastern Illinois University
Bachelor's degree, Criminal Justice, 3.5
Wellpoint Anthem June 1996 - Present
Education
Hudson Valley Community College 1985 — 1987
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Lansingburgh High School 1980 — 1984
Huntington Hospital September 2011 - Present
Huntington Hospital 2004 - 2011
Wellpoint Anthem February 2001 - May 2004
Skills
Healthcare Management, Healthcare Information..., Healthcare, Meditech, Hospitals, EMR, HIPAA, Patient Safety, EHR, Healthcare Consulting, Epic Systems, Clinical Research, Nursing, Informatics, Quality Improvement, Inpatient, Revenue Cycle, Customer Service, Medicare, Critical Care, Process Improvement
Education
Loma Linda University
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Key Benefit Administrators, Inc. September 2013 - Present
Wellpoint Anthem May 2013 - September 2013
Fiserv 2005 - 2013
Interface Security Systems April 2003 - August 2005
Skills
Working knowledge of..., Written and Oral..., Excellent Customer..., Team Leadership, Microsoft Office, Operations Management, Microsoft Excel, Team Building, Management, PowerPoint, Teamwork, Customer Satisfaction, Coaching, Process Improvement, Customer Service, Graphic Design
Education
Ivy Tech Community College 1991 — 1993
Civil/Architecture Design, 3.5
Indiana University purdue university
Vincennes University
Wellpoint Anthem August 2000 - Present
Catholic Health Initiatives June 1984 - August 2000
Skills
Case Managment, Neonatal Nursing, Utilization Management, Disease Management, Certified Case Manager, Microsoft Office, Team Leadership
Education
California Hospital School of Nursing 1981 — 1984
Diploma, Registered Nursing/Registered Nurse
Los Angeles Valley College 1980 — 1982
Associate's Degree, Pre-Nursing Studies
Wellpoint Anthem May 2009 - Present
Wellpoint Anthem 2009 - 2012
Atrium Medical Center May 1990 - May 2009
Skills
Customer Service, Microsoft Office, Telephone Skills, Case Managment, Utilization Management, Nursing Care, Obstetrics, Nursing Management
Education
Miami Univeristy 2006 — 2008
Bachelor of science nursing, Registered Nursing/Registered Nurse
Kettering College of Medical Arts 1987 — 1990
Associate's degree, Registered Nursing/Registered Nurse
Anthem April 2010 - Present
WellPoint August 2000 - Present
Wellpoint Anthem August 2000 - April 2010
Humana February 1995 - August 2000
Skills
Health Insurance, Medicare, Transplant, Insurance, Managed Care, Employee Benefits, Healthcare, Utilization Management, Case Management, HIPAA, Disease Management, Customer Service, Health Policy, Provider Relations, Healthcare Information...
Education
Jefferson Community College
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas December 2010 - November 2013
The Jacobson Group 2009 - 2010
Interviews by Underwriters (IBU) 2006 - 2010
Wellpoint Anthem June 2007 - November 2009
Bankers Life 2005 - 2007
Conseco Insurance 1992 - 2000
Bankers Life 1992 - 2000
Skills
Claim, Underwriting, Health Insurance, Life Insurance, Health and Life..., Marketing, Direct Sales, Project Management, Six Sigma, Employee Benefits, Risk Management, Team Building, Insurance
Education
Notre Dame College 1985 — 1989
Bachelor of Arts (B.A.), Business and Political Science
John Carroll University
Wellpoint Anthem January 2014 - Present
Serco October 2013 - December 2013
Express Scripts September 2003 - October 2013
Adams Mark Hotels July 1998 - September 2003
Convergys Teleservice June 1997 - October 1999
Skills
Management, Coaching & Development, Call Esclations, Supervisory Skills, Performance Management, Conflict Resolution, Best Practices, Managing Meetings, Team Building, Team Leadership, Training, Interviewing Skills, Disciplinaries, Customer Service, Employee Relations, Insurance, Employee Training, Program Management, Leadership, Coaching, Call Centers, Strategic Planning, Vendor Management, Healthcare, Process Improvement
Education
Lindenwood University 2005 — 2009
Bachelor's degree, Health Management
Sandford Brown 1995 — 1997
Associate's degree, Business Administration and Management, General
Wellpoint Anthem June 2014 - Present
Ohio's Choice Homecare and Hospice December 2012 - Present
MVI Homecare and Hospice May 2011 - December 2012
Maxim Healthcare Services January 2011 - August 2011
Skills
Hospice, Case Managment, Clinical Supervision, District Sales..., Registered Nurses, Discharge Planning, Utilization Review, Utilization Management, Home Care, Medicare/Medicaid..., Nursing, Healthcare, Hospitals, Patient Education
Education
Kent State University 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Registered Nursing/Registered Nurse
Western Reserve High School
Western Reserve High School
Wellpoint Anthem Pharmacy technicianCVS PharmacyMay 2008 - Present
Education
Hondros College 2012 — 2013
LPN, Nursing Education
Wellpoint Anthem September 2010 - November 2011
Soteria Imaging Services October 2008 - April 2009
Education
Indiana University-Southeast 2012 — 2014
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Wellpoint Anthem December 2013 - Present
WellPoint June 2009 - December 2013
Education
Louisiana State University 1979 — 1981
Master's degree, Nursing Administration
Dillard University
Henrico General District Court February 2006 - Present
Wellpoint Anthem 1989 - 2003
Education
J Sargeant Reynolds Community College
Associate of Science (AS), Paralegal Studies
Reed Group 2014 - 2015
Rose Medical Center January 2012 - October 2013
Wellpoint Anthem June 2008 - January 2012
Education
Loretto Heights University 1982 — 1984
Bachelor's Degree, Registered Nursing/Registered Nurse
Wellpoint Anthem July 2006 - Present
Wellpoint Anthem 2006 - 2015
Skills
Customer Service, Call Centers, Process Improvement, Training, Claim, Medicare, Employee Benefits, Access, Outlook, Data Entry, Auditory Processing
Education
ITT Technical Institute-Oxnard
Anthem, Inc. July 2015 - Present
Anthem, Inc. July 2012 - July 2015
Wellpoint Anthem April 2011 - July 2012
County of Ventura November 2010 - April 2011
Baby Focus, Inc. June 2005 - April 2011
Procter, McCarthy & Slaughter August 2004 - December 2006
Patterson, Ritner, Lockwood, Gartner & Jurich September 2001 - May 2004
La Jolla Pharmaceutical Company March 1993 - August 1998
Education
Pepperdine University School of Law 1998 — 2001
Doctor of Law (J.D.)
University of California, San Diego 1991 — 1994
Bachelor of Science (B.S.)
Los Angeles Pierce College 1988 — 1991
Associate of Arts (A.A.)