Westgate Resorts
Industry: Company
DescriptionWestgate Resorts is an American timeshare resort company founded by David A. Siegel in 1982. The company first expanded from Central Florida to Miami and Daytona Beach. Today, Westgate has 28 locations across the United States. Headquarters: Orlando, Florida, United States CEO: David A. Siegel Founder: David A. Siegel Founded: 1982 Parent organization: Central Florida Investments, Inc. Subsidiaries: Wild Bear Inn, Orlando Predators,
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Westgate Resorts Employees
Westgate Resorts February 2012 - Present
Orlando Health May 2007 - May 2010
Orlando Heart Center April 2002 - July 2007
Skills
Employee Relations, Recruiting, Human Resources, HR Policies, Organizational..., Employee Benefits, HRIS, New Hire Orientations, Talent Management, Benefits Administration, FMLA, PeopleSoft, Leadership Development, Payroll, Employee Training, Interviews, Hiring, Kronos, EEO, Coaching, Workers Compensation, Background Checks, Organizational..., Employment Law, HR Consulting, Personnel Management, Labor Relations, Applicant Tracking..., Training, Onboarding, Customer Service, Team Building, Management, Leadership, Talent Acquisition, Performance Management, Employee Engagement, College Recruiting, Time Management, Policy, Workforce Planning, Microsoft Office, Strategic Planning, Event Planning, Hospitality, Hospitality Industry
Education
University of Phoenix 2010 — 2012
MS, Industrial and Organizational Psychology
Universidad Interamericana de Puerto Rico 2005 — 2009
Bachelors, Human Resources
University of Central Florida - College of Business Administration
SPHR Program, SPHR
Westgate Resorts October 2014 - Present
Montage Deer Valley January 2014 - October 2014
The Yardhouse August 2011 - April 2012
Skills
Customer Service, Restaurants, Food Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Restaurant Management, Cooking, Food & Beverage, Culinary Skills, Food, Hospitality, Outlook, Menu Development, Purchasing, ServSafe, Cash Handling Experience, Friendly Demeanor, French Cuisine, Asian Cuisine, Fine Dining, Love to Cook, Mexican Cuisine, Argentinian Cuisine, Hotel Management, Highly personable
Education
University of Nevada-Las Vegas 2008 — 2013
Bachelor of Science (BS), Hospitality Administration/Management
Staffing By Choice January 2010 - Present
Westgate Resorts January 2005 - January 2010
Hilton Grand Vacations January 2000 - January 2004
Skills
Executive Search, Sales, Staffing Services, Sales Management, Sales Operations, Sales Process, Team Leadership, Team Management
Education
University of Central Florida
Accounting and Finance
Jk2 Holmes Constructors Inc March 2015 - Present
Westgate Resorts January 2014 - February 2015
PCL Construction March 2012 - December 2013
Hunt Construction Group April 2008 - August 2008
Skills
Time Management, Business Intelligence, Team Leadership, Hardwork, Determination to Succeed, Professional..., People Skills, Quality Control, Team Involvement, Value Engineering, Analysis, Process Scheduler, Construction Management, Change Orders, Construction Safety, Customer Service, Leadership, Submittals, Construction, Management, Microsoft Office, Project Planning, Microsoft Excel, Project Management
Education
University of North Florida 2007 — 2012
Bachelor of Science (BS), Construction Management
University of North Florida
Westgate Resorts 2005 - Present
Skills
Hospitality Industry, Hotels, Resorts, Hospitality, Revenue Analysis, Tourism, Customer Satisfaction, Front Office, Hotel Management, Microsoft Office, Leadership
Education
University of Phoenix 2006 — 2010
Bachelor's Degree, Business Administration and Management, General
Westgate Resorts February 2011 - Present
Starwood Vacation Ownership 1999 - 2011
Skills
Hospitality, Hospitality Industry, Tourism, Hotels, Hospitality Management, Yield Management, Resorts, Trade Shows, Marketing Strategy, Leisure, Sales Management, Contract Negotiation, Budgets, Travel Management, Sales, Marketing, Leisure Travel
Education
University of Phoenix
Business management, Business Management
Caliber Home Loans September 2015 - Present
Personnel Resource Consultants April 2015 - September 2015
Portfolio Recovery Associates, Inc. December 2013 - October 2014
Kitchen Fair International May 2013 - December 2013
Capital One Bank June 2011 - January 2013
Portfolio Recovery Associates July 2009 - March 2011
Consolidated Resorts June 2008 - June 2009
Westgate Resorts 2007 - 2007
West Asset Management 2007 - 2007
Academy Collection Services 2004 - 2007
Skills
Customer Service, Process Improvement, Call Center, Recruiting, Employee Training, Vendor Management, Management, Call Centers, Coaching, Talent Management, Training, Outsourcing, Performance Management, Team Building, Leadership, Onboarding, Talent Acquisition, Human Resources, Employee Engagement, Team Leadership, New Hire Orientations, Applicant Tracking..., Employee Relations
Education
University of Nevada-Reno
Laurel Baye Healthcare of Greenville November 2014 - Present
Laurel Baye Healthcare August 2014 - Present
James A. Haley Veterans Hospital August 2013 - Present
The Francis House August 2012 - May 2013
A Place of Comfort, Inc. 2011 - 2012
Westgate Resorts January 2011 - June 2011
Skills
Program Evaluation, Non-profits, Grant Writing, Social Services, Program Development, Fundraising, Social Media, Microsoft Office, Strategic Planning, Event Management, Volunteer Management, Customer Service, Event Planning, Public Speaking, Job Search Strategies, Leadership Development, Psychotherapy, Nonprofits
Education
University of South Florida 2012 — 2014
Master of Social Work (MSW)
The University of Florida
BA, Sociology
Good Deeds January 2005 - Present
Westgate Resorts June 2011 - April 2013
Rebel Maintenance January 1984 - January 2004
Skills
Entrepreneurship, Marketing, Management, Commercial Real Estate, Investment Properties, Sales, Business Planning, Training, Business Strategy, Coaching, Start-ups, Leadership, Investors, Team Building, Strategic Planning, Property Management, Selling, Public Relations, Negotiation, Customer Service, Social Networking, Online Marketing, Public Speaking, Sales Management, Sales Process, Strategy, Marketing Strategy, Marketing Management, Online Advertising, Real Estate Development, Account Management, B2B, Contract Negotiation, Direct Sales, Hospitality, Leadership Development, Nonprofits, New Business Development
Education
From Developers/owners, Brokers, Entrepreneurs 1988 — 2020
Business management, facilities and tge importance of immage, Buisness and how it is done in Las Vegas
SCORE 1988 — 2020
Entrepreneur, business ownership, Buisness, management, Marketing, Sales, HR
UNLV 1988 — 2013
Learned how to run a company, fields of intrest
Key Realestate School 2004 — 2005
Realestate License/ property management permit
Southern Nevada Vocational Technical Center 1984 — 1988
bs computer operation buisness systems, Buisness systems
Fidelity Investments April 2012 - July 2014
Fidelity Investments August 2010 - April 2012
US Census Bureau April 2010 - August 2010
J.Crew October 2009 - July 2010
University of Scranton August 2005 - May 2009
Westgate Resorts May 2008 - August 2008
Parkside Resort May 2006 - August 2006
Education
University of Scranton 2005 — 2009
BS, Marketing
Ramada Inn April 2015 - Present
Heart of Florida United Way November 2014 - Present
Osceola County School District October 2013 - Present
Kissimmee, FL July 2013 - September 2013
Sheraton Suites Orlando Airport June 2013 - June 2013
Driiftwood Worldgate Resort October 2012 - January 2013
City of Kissimmee March 2012 - June 2012
Westgate Resorts November 2004 - October 2011
Terry's Ellectric, Inc. April 2004 - October 2004
University of Puerto Rico, Río Piedras January 2000 - January 2004
Skills
Outlook, Payroll, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Employee Relations, Microsoft Word, Administrative..., Event Planning, Recruiting, Process Scheduler, Teamwork, Data Entry, Research, Budgets, Training, Human Resources, Time Management, Interviews, Leadership, Software Documentation, Employee Benefits, New Hire Orientations, Management, Customer Satisfaction, Invoicing, Policy, Spreadsheets, Sales, Administration, Office Management, Office Administration, Marketing, Project Planning, Telephone Skills, Hiring, Filing, Access, PeopleSoft, Lotus Notes, Employee Training, Benefits Administration, Supervisory Skills, Hospitality, Insurance, Forecasting, Job Descriptions, Temporary Placement, Switchboard Operator
Education
Inter American University of San Juan, P.R.
B.A
University of Puerto Rico School of Medicine
Post Graduate Degree
Firestone October 2008 - Present
Firestone January 2008 - Present
Westgate Resorts January 2007 - January 2008
Miami Dade County Parks January 2006 - January 2007
Skills
Team Building, Customer Service, Sales, Negotiation, System Administration, Process Improvement, Marketing, Team Leadership, Sales Operations, Event Planning, Organizational..., Research, Microsoft Excel, Business Planning, Microsoft Office, Recruiting, Leadership Development, Selling, Business Strategy, Event Management, Human Resources, Public Speaking, Entrepreneurship, Budgets, New Business Development, Coaching, Marketing Communications, Leadership, Training, Management
Education
University of Phoenix 2008 — 2010
Master, Business Administration
University of Phoenix-Miami Campus 2008 — 2010
MBA
University of Miami 2002 — 2006
M.B.AB.A, Business Administration; Entrepreneurship
Unviersity of Miami 2002 — 2006
B.A
Miami Northwestern Senior High
Diploma
Border Inn LLC. March 2012 - Present
Ultimate Gaming September 2013 - December 2014
Westin Casuarina Hotel, Casino & Spa Las Vegas May 2012 - August 2013
777 Alliance LLC March 2012 - April 2013
Silver State Gaming Inc. March 2012 - April 2013
Station Casinos March 2010 - January 2012
Station Casinos January 2008 - March 2010
Sunlight Cleaning November 2006 - January 2010
Westgate Resorts November 2006 - January 2008
US Navy April 2001 - April 2006
Skills
Gaming Industry, Auditing, Accounts Receivable, Consolidation, Great Plains Software, Supervision, US GAAP, Bookkeeping, Financial Reporting, Financial Analysis, General Ledger, Accounts Payable, Bank Reconciliation, Balance Sheet, Income Statement, Cash Flow, Customer Service, Sales, Shared Services, Project Planning, Project Management, Microsoft Excel, AS400 system, JD Edwards, Oracle Applications, CMS, Machine Accounting, Cage Tables Accounting, QuickBooks, Military Aviation, Helicopters, Aviation, Gas Turbines, Precision Measuring, Quality Assurance, Aerodynamics, Hydraulic Systems, Aviation Electronics, OSHA, Operational Risk..., Hazard Analysis, Hazardous Materials, Hazmat Operations, Hazmat Response, Hazmat training, Weapons Handling, Weapon Systems, Aviation Regulations, Food Service, Carpet Cleaning
Education
University of Phoenix 2008 — 2011
Bachelor in Science, Accounting
University of Phoenix 2006 — 2008
Associate in Arts, Business
U.S. Navy 2005 — 2005
GED
MKTG INC August 2012 - December 2014
The Independent Florida Alligator August 2013 - December 2013
PCL Construction May 2013 - August 2013
Cold Stone Creamery December 2008 - May 2013
Westgate Resorts July 2010 - September 2010
Skills
Sales, Facebook, Social Media, Event Planning, Social Networking, Public Relations, Social Media Marketing, PowerPoint, Microsoft Office, Marketing Communications, Microsoft Word, Customer Service, Time Management, Marketing, Microsoft Excel, Photoshop, Event Management
Education
University of Florida 2012 — 2014
Bachelor of Science (B.S.), Public Relations
Valencia College 2009 — 2012
Associate of Arts (A.A.), General Studies
Cox Communications December 2014 - Present
Pacific Dental Services March 2013 - December 2014
Sky Combat Ace and Vegas 500 Air Tours February 2011 - March 2013
David Saxe Productions October 2010 - February 2011
Westgate Resorts November 2003 - October 2010
Skills
Social Media Marketing, Marketing Strategy, Online Advertising, Event Management, Customer Service, Event Planning, Strategic Planning, Public Relations, Marketing, Advertising, Email Marketing, Lead Generation, Business Development, Direct Marketing, Online Marketing, New Business Development, Product Marketing, Integrated Marketing, Leadership, Social Networking, Social Media, Tourism, Marketing Management, Sales, Budgets, Trade Shows, Marketing Communications, Sponsorship, Copywriting, Hospitality, Facebook, Fundraising, SEO, Management, Account Management, Digital Marketing, B2B, Media Relations, Sales Management, Team Building
Education
University of Nevada-Las Vegas 1998 — 2003
Bachelor of Arts (B.A.), Political Science
University of Phoenix
Master of Business Administration (M.B.A.), Marketing
SLS Las Vegas July 2014 - Present
Westgate Resorts February 2014 - May 2014
Rose.Rabbit.Lie November 2013 - December 2013
The Cosmopolitan of Las Vegas February 2013 - November 2013
ARIA Resort & Casino March 2012 - October 2012
Skills
Food, Cocktails, Alcoholic Beverages, Beverage Industry, Customer Service, Event Management, Event Planning, Food, Hospitality, Hospitality Industry, Hotels, Resorts, Restaurants
Education
University of Nevada-Las Vegas
Film/Cinema/Video Studies
Diamond Resorts International® August 2015 - Present
Diamond Resorts International® January 2015 - August 2015
Westgate Resorts July 2013 - January 2015
EPC Group.net November 2011 - June 2013
Westgate Resorts August 2008 - November 2011
Skills
Generalist Duties, Personnel Management, Employee Benefits, Benefits Administration, Leadership Development, Compliance, Compensation & Benefit, Corporate Communications, SharePoint, Microsoft Office, Time Off Request, Payroll, PTO, Personnel Selection, Strategic HR, HR Policies, HR Consulting, Microsoft Office..., Human Resources, HR Software, Job Descriptions, Onboarding, Customer Service, Employee Relations, Management, Recruiting, Team Building, Training, Hiring
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General
Apple June 2015 - Present
CarMax May 2014 - June 2015
Target October 2013 - May 2014
Target Corporation January 2009 - September 2013
Westgate Resorts May 2006 - December 2008
Target Corporation June 2008 - August 2008
Skills
Big Box, Merchandising, Visual Merchandising, Store Operations, Planograms, Driving Results, Loss Prevention, Retail, Merchandise Planning, Shrinkage, Sales, Operations Management, Retail Sales, Inventory Control, Employee Training, Interviews, Coaching, Store Management
Education
University of Nevada Las Vegas Lee Business School 2004 — 2008
Business, Marketing
Westgate Resorts April 2015 - Present
Westgate Resorts June 2014 - Present
SeaWorld Orlando March 2012 - June 2014
CP Communications August 2005 - October 2012
Universal Orlando November 2010 - February 2012
Skills
Accounts Receivable, Accounts Payable, Accounting, Data Entry, Excel, Outlook, Word, PeopleSoft, PowerPoint, Microsoft Office, Administrative Support, Invoicing, Finance, Filing, Spreadsheets, SAP, Financial Accounting, Teamwork, Training, Journal Entries, 10 Key, Telephone Skills, Invoice Processing, Microsoft Office 2007, Microsoft Excel, Microsoft Word
Education
University of Central Florida 2008 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Valencia Community College 2006 — 2008
Associate's degree, Business Administration and Management, General
Frangus
Westgates Resorts August 2009 - Present
Westgate Resorts August 2009 - Present
Skills
Hospitality Management, Customer Service, Hospitality Industry, Hospitality, Budgets, Accounting, Microsoft Excel, Financial Reporting, Microsoft Office, Forecasting, Hotels, Financial Analysis, Microsoft Word, Accounts Payable, Revenue Analysis, Auditing, Accounts Receivable, PowerPoint, Payroll, Financial Accounting, Account Reconciliation, Internal Controls, General Ledger, Analysis, Business Analysis, Crystal Reports, Reporting, Team Building, Training
Education
University of Puerto Rico-Rio Piedras 1981 — 1984
Accounting and Finance
Essendant May 2015 - Present
Westgate Resorts April 2011 - Present
HD Supply Interior Solutions March 2014 - May 2015
UPS November 2008 - March 2011
Westgate Resorts February 2006 - September 2008
Skills
Inventory Management, Customer Service, Leadership Development, Motivated self-starter, Strategic Planning, Purchase Orders, Oracle E-Business Suite, Data Entry, Purchasing Processes, Aggregate Planning, SAP ERP
Education
Villanova University 2014 — 2014
Certificate of Completion, Six Sigma Green Belt
University of Phoenix 2009 — 2013
Bachelor's degree, Business/Supply Chain/Operations Management
Dr. Phillips
Diploma
Whaley Realty CRL August 2014 - Present
Whaley Realty November 2009 - Present
Whaley Realty November 2009 - Present
ReMax February 2009 - October 2009
Exit Realty August 2005 - February 2009
Westgate Resorts 1998 - 2000
Skills
REO, Home Retention, Loan Modifications, Loan Modification, First Time Home Buyers, Military Buyers, VA, Loans, Real Estate, Real Estate Transactions, Real Estate Negotiation, Real Estate Investor, Bank Owned Properties, Sellers Agent, Home Sellers, Short Sales, Short Sale, forclosure, Consultation, Property Management, Property Marketing, Real Estate Marketing, MLS, New Home Sales, Single Family Homes, California, Foreclosures, Buyer Representation, Buyer Representative, Real Estate Broker, Brokerage, VA loans, Government Programs, Retention
Education
University of Maryland University College 2003 — 2010
Certification in Business Management, Business, Criminal Justice, Psychology
Allied Business School
Real Estate
Lumbleau Real Estate School
Real Estate
Queen City College
Queen City College
SeaWorld Parks & Entertainment March 2015 - Present
Market Traders Institute, Inc November 2014 - February 2015
Westgate Resorts November 2013 - November 2014
Witnesseth Software, Inc. March 2012 - July 2013
ritser, Inc. May 2010 - May 2012
NASA - National Aeronautics and Space Administration August 2007 - May 2010
United States Air Force June 2005 - August 2007
National Institutes of Health April 2002 - June 2005
Skills
Start-ups, Management, Procurement, Project Management, Contract Negotiation, Microsoft Office, Research, Public Speaking, Nonprofits, HTML, Photoshop, WordPress, Salesforce.com, MySQL, Strategic Planning, Level 2 Federal..., MS Project, Leve 3 Federal..., FAR, Software as a service..., Microsoft Office..., SAP, Visio, Balsamiq, Internet Entrepreneur, Social Media, iOS, CSS, Contracting Officer..., Basecamp, Microsoft SQL Server, IT Networking, Agile & Waterfall..., Scrum, IT Project Leadership, Application Support, Oracle Applications, Information Technology, Project Planning, Leadership, PMO, Software Project..., Vendor Management, Business Process, Business Analysis, Business Intelligence, Team Leadership, E-commerce, Business Process..., Requirements Gathering
Education
University of Maryland College Park 2002 — 2005
Master of Science, Management
University of Maryland College Park 1998 — 2001
Bachelor of Arts (B.A.), Economics
Panera Bread September 2013 - Present
Westgate Resorts - I Love Orlando / W.H.O. May 2011 - August 2013
Westgate Resorts February 2008 - May 2011
Skills
Hotels, Hospitality, Resorts, Tourism, Hospitality Industry
Education
University of Central Florida 2003 — 2007
Bachelor of Science, Hospitality and Tourism Management - Event Management
Valencia Community College 2001 — 2002
US Foods August 2015 - Present
Westgate Resorts July 2013 - August 2015
SeaWorld Orlando May 2011 - July 2013
Walt Disney World July 2006 - September 2012
Skills
Marketing, Resorts, Customer Service, Event Planning, Event Management, Hotels, Sales, Hospitality, Social Networking, Tourism, Public Relations, Social Media Marketing, Marketing Strategy
Education
University of Central Florida - College of Business Administration 2005 — 2010
BS, Marketing
Westgate Resorts July 1995 - Present
Channel 12 WTLV January 1988 - October 1992
Skills
Customer Satisfaction, Hospitality, Human Resources, Leadership, Management, Marketing, Motivational Speaking, Public Speaking, Recruiting, Resorts, Sales, Sales Management, Sales Presentations, Sales Process, Strategic Planning, Team Building, Time Management, Training
Education
University of Florida
B.S., Braodcast News and Business Admin
Westgate Resorts September 2007 - Present
American Red Cross 2001 - 2014
City of Pigeon Forge April 2001 - September 2007
Education
University of Tennessee-Knoxville 2001 — 2003
Master's Degree, Therapeutic Recreation/Recreational Therapy, 4.0
University of Tennessee-Knoxville 1995 — 2000
Bachelor's Degree, Parks, Recreation and Leisure Studies
University of Phoenix
Doctor of Management, Organizational Leadership
Jekyll Island Authority June 2015 - Present
University of North Florida February 2011 - June 2015
Walt Disney World March 2007 - October 2013
University of North Florida February 2011 - February 2012
Westgate Resorts April 2006 - May 2009
Fueled by Ramen 2008 - 2009
First Coast Community Bank May 2003 - May 2006
Warrior Enterprises d/b/a The Original Big Daddy's Pizza February 2002 - December 2002
The Ritz-Carlton Hotel Company LLC November 2000 - February 2002
Skills
Public Relations, Public Speaking, Online Marketing, Social Media Marketing, Community Relations, Internal Communications, Brand Awareness, Social Media, Copy Editing, Event Planning, Copywriting, Community Development, Event Management, Facebook, Press Releases, Community Management, Online Communications, Twitter, YouTube, Pinterest, Content Management, Public Administration, Public Policy, Government Operations, Higher Education, Leadership, Community Outreach, Information Graphics, Fundraising, Blogging, Editing, Newsletters, Email Marketing, Media Relations, Advertising, Marketing, Publicity, Strategic Communications, Social Networking, Nonprofits, Crisis Communications, Corporate Communications, Training, AP Style, WordPress, Marketing Communications, Journalism, Entertainment, Storytelling, Management
Education
University of North Florida 2011 — 2013
Bachelor of Science (BS), Communication, General, 3.82
Florida State College at Jacksonville 2010 — 2011
Associate of Arts (AA), General Studies
Fernandina Beach High School 1997 — 2001
High School Diploma, High School/Secondary Diplomas and Certificates
Drew Eckl & Farnham June 2012 - Present
Westgate Resorts July 2014 - Present
Swift, Currie, McGhee & Hiers February 2007 - June 2012
ZamZuu OnLine Product and Service Distribution 2010 - 2010
Clyatt, Clyatt & Golden May 2000 - January 2006
Clyatt, Clyatt & Golden, PC 2000 - 2006
Skills
Legal Research, Employment Law, Pleadings, Litigation, Westlaw, Legal Writing, Mediation, Trials, Civil Litigation, Workers Compensation, Customer Service, Personal Injury, Legal Assistance, Product Liability, Trial Director, State of New York, Corporate Law, Microsoft Office, Personal Injury..., Depositions, Torts, Litigation Support, Wrongful Death, Legal Documents, Public Liability, Trial Practice, Courts, Lexis, Document Review, Hearings, Appeals, Insurance Law, Automobile Accidents, Wordperfect, Commercial Litigation
Education
University of Phoenix 2007 — 2009
Masters, Business
Valdosta State University 1996 — 2000
BA, Legal Studies
Westgate Resorts September 2012 - Present
Skills
People Skills, Typing, Organizing, Microsoft Word, Social Media, Facebook, Newsletters, Fundraising, Management, Marketing, PowerPoint, Time Management, Social Media Marketing, Hospitality, Email Marketing, Online Marketing, Customer Service, Marketing Strategy
Education
University of Central Florida - College of Business Administration 2010 — 2011
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Valencia Community College 2007 — 2009
Associate of Arts, General
Business Communications Solutions March 2015 - Present
Westgate Resorts August 2014 - Present
The Management Works October 2008 - August 2014
Sail Venture Partners September 2007 - August 2008
Keller Williams Real Estate September 2003 - September 2007
Skills
Bilingual-Spanish, Excel, PowerPoint, Customer Service, Event Planning, Leadership Development, Management, Microsoft Excel, Negotiation, Lead Generation, Sales, Contract Negotiation, Entrepreneurship, Investment Properties, Leadership, Marketing, Marketing Strategy, New Business Development, Public Speaking, Real Estate, Real Estate Transactions, Sales Operations, Small Business, Strategic Planning, Team Building, Time Management, New business development, Business Development, Property Management
Education
University of Phoenix 2008 — 2010
Business Administration and Management, General
College of the Desert
Falcon's Creative Group January 2015 - Present
Falcon's Creative Group December 2011 - January 2015
Falcon's Creative Group May 2008 - December 2011
Scient'x USA, Inc. August 2005 - May 2008
Westgate Resorts 2002 - 2005
Skills
Budgets, Accounts Payable, Accounting, Financial Reporting, Financial Analysis, Financial Accounting, Auditing, Accounts Receivable, Management, Process Improvement, General Ledger, Variance Analysis, Forecasting, QuickBooks, Managerial Finance, Payroll, Finance, Income Statement, Strategic Financial..., Sarbanes-Oxley Act, Tax, Mergers & Acquisitions, Internal Controls, Account Reconciliation, P&L, Analysis, Cash Flow, Fixed Assets, Due Diligence, Access, Business Valuation, GAAP
Education
University of Central Florida - College of Business Administration 2001 — 2005
Bachelor of Science, Accounting
Westgate Resorts February 2015 - Present
KPD Consulting, LLC March 2013 - Present
Aircraft Engineering & Installation Services, Inc. August 2011 - June 2013
Westgate Resorts, LLC November 2007 - August 2011
Westgate Resorts, LLC August 2005 - November 2007
Westgate Resorts, LLC July 2001 - August 2005
Skills
Certified QuickBook..., General Ledger, Account Reconciliation, Accounting, Analysis, Bookkeeping, Payroll Services, Payroll Taxes, Program Management, Financial Audits, Variance Analysis, Accounts Payable, Access
Education
University of Central Florida 2009 — 2011
EMBA, Business Administration
University of Central Florida 2005 — 2008
Bachelor of Science, Accounting
Thomas Murphy & Associates February 2006 - Present
Marriott Vacation Club International November 2008 - July 2014
Westgate Resorts January 2008 - November 2008
Skills
Social Media Marketing, Email Marketing, Hospitality, Marketing Communications, Event Management, Tourism, Real Estate, Marketing, Sellers, Sales, Marketing Strategy, Online Marketing
Education
University of Florida 2013 — 2018
BSBA, Business Administration and Management, General
University of Florida 2012 — 2017
Bachelor's Degree, Buisness Administration
Westgate Resorts April 2015 - Present
State Farm Insurance Agency September 2014 - April 2015
Harnett County Schools August 2011 - June 2014
Skills
Public Speaking, Blogging, Student Affairs, Editing, Event Planning, Program Development, Research, Strategic Planning, Team Leadership, Cpr Certified, Management, Marketing
Education
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Foundations of Business, 3.9 GPA
Central Carolina Community College
EMT, Emergency Medical Technician (EMT-B)
Triton High School 1986 — 1988
Diploma, Accounting and Business/Management
Whole Foods Market February 2015 - Present
Sprouts Farmers Market July 2014 - January 2015
Westgate Resorts April 2013 - June 2014
Westgate Resorts August 2008 - April 2013
Priority Dispatch November 2007 - July 2008
Soaring Wings Montessori School August 2005 - October 2007
the Lodge Dining Room @ Sun Valley Resort November 2003 - July 2005
California State Parks April 2003 - October 2003
The Valley Club Dining Room June 2000 - March 2003
Galena Lodge October 1999 - May 2000
Skills
Hotels, Resorts, Hotel Management, Restaurant Management, Market Research, Recreation Planning, Scientific Writing, Medical Terminology, Employee Training, Inventory Management, Labor Cost Management, Customer Retention, Customer Service, Customer Satisfaction, Microsoft Office, Microsoft Excel, Microsoft Word, Mac OS, Sales Promotion, Hiring Personnel, Account Reconciliation, Accounts Receivable, Office Management, Hotel Booking, Meeting Planning, Hospitality Industry, Hospitality Management, Hiring
Education
University of West Florida 1992 — 1998
Bachelor of Science (BS), Environmental Biology, 3.5
University of Denver
University of Denver
Booking.com April 2013 - Present
Tempus Resorts International October 2008 - October 2011
Westgate Resorts October 2005 - October 2008
Teletech November 2004 - October 2005
Adelphia Communications March 2004 - November 2004
Consumer and Travel Agency November 1993 - March 2004
Skills
Call Center, Recruiting, Training, Management, Call Centers, Leadership, Change Management, Coaching, Customer Retention, Customer Satisfaction, Human Resources, Process Improvement, Program Management, Sales, Sales Operations, Strategic Planning, Quality Assurance, Customer Service, Hiring, Employee Training, Employee Relations, Performance Management, Team Building, Team Leadership, Leadership Development, Hospitality, Payroll, Customer Experience
Education
University of Phoenix
B.A, Business Management
Concord Management April 2015 - Present
Concord Management November 2010 - Present
Concord Management November 2008 - November 2010
Sydgan Corporation October 2004 - November 2008
Concord Management November 2003 - October 2004
Concord Management November 2000 - September 2003
Westgate Resorts December 1997 - November 2000
Skills
Online Marketing, Property Management, Real Estate Development, Sales, Salesforce Training, Web Content Management, Website Development, Real Estate Transactions, Office Management, Lease-ups, Lease Documentation, PowerPoint, Microsoft Excel, Yardi Property..., Craigslist, SEO, ILS, Webinar Management, Corporate Blogging, Online Advertising, Web Analytics, Google Analytics, Customer Service, Lead Management, Online Reputation..., Vendor Management, Product Strategies, Research, Presentations, Bilingual-English/Spanis..., Florida Notary
Education
University of Phoenix 2008 — 2010
Bachelor's Degree, Business/Corporate Communications
Florida State Certified
Licensed Real Estate Agent
Valencia Community College 1997 — 1999
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
CPR Realty Accelerators January 2008 - Present
Westgate Resorts January 2006 - January 2008
The Ginn Company January 2004 - January 2006
Yesawich, Pepperdine, Brown & Russell January 2002 - January 2004
Harcourt School Publishers January 2001 - January 2002
Yesawich, Pepperdine & Brown March 1999 - December 2001
Skills
Computer Literate
Education
University of Central Florida
M.A, English; Literature & Film
University of Florida
B.S, Advertising
Target Local Marketing 2009 - Present
BNI - Utah Business Builders 2009 - April 2013
Westgate Resorts 2004 - 2008
Marriott Vacation Club International 2001 - 2004
Skills
Social Media Marketing, Search Engine..., Sales, Website Development, Small Business Online..., Online Lead Generation, Business Networking, Marketing Strategy, Online Advertising
Education
University of Richmond - Robins School of Business 1992 — 1996
BS, Finance and Marketing
NutraMetrix March 2011 - Present
Wingitshop.biz August 2010 - Present
Westgate Resorts June 1997 - July 2007
Skills
Entrepreneurship, Online Marketing, Team Building, Small Business
Education
University of Central Florida 1988 — 1993
Bachlors, Business/Marketing
Kaiser Permanente February 2013 - Present
The Clorox Company November 2009 - February 2013
PG&E September 2007 - November 2009
PricewaterhouseCoopers March 2005 - September 2007
Westgate Resorts 2000 - 2005
Blue Cross and Blue Shield 1999 - 2000
Arthur Andersen 1996 - 1998
Skills
Auditing, Process Improvement, Sarbanes-Oxley Act, Internal Controls, Internal Audit, Finance, Sarbanes-Oxley, Accounting, Business Process..., Leadership, Risk Management, Enterprise Risk...
Education
University of Nottingham 1994 — 1995
Economics and Business
University of Valencia
Hawk Elements December 2014 - Present
Titan Elements, Inc June 2013 - November 2014
Northwestern Mutual October 2011 - May 2013
Kiwanis International January 2011 - December 2011
MGM Resorts International August 2009 - October 2011
Westgate Resorts July 2007 - August 2009
Skills
Risk Management, Wealth Accumulation, Wealth Preservation..., Personal Finance, Small Business..., Financial Goals, Saving for Education, Retirement Savings, Insurance, Strategic Financial..., Life Insurance, Retirement Planning, Leadership, Strategic Planning, Marketing, Analysis, Event Planning, Customer Service, Management, Marketing Strategy, Team Building, Sales, Event Management, Social Media, Finance
Education
UNLV
Communication and Media Studies
Weber State University
Biology, General
Freedom Ride August 2015 - Present
Debra Wilkinson Botwin, LLC March 2014 - Present
Westgate Resorts November 2013 - February 2014
SeaWorld Parks & Entertainment June 2012 - June 2013
Gator's Dockside August 2010 - June 2012
SeaWorld Parks & Entertainment May 2010 - August 2010
Debra Wilkinson Botwin, LLC December 2009 - January 2010
Skills
Microsoft Office, Team Leadership, Editing, Social Media, Facebook, PowerPoint, Organization, LexisNexis PCLaw, Dance/ Performing Arts, Public Speaking, Social Networking, Training, Leadership, Customer Service, Microsoft Excel, Microsoft Word
Education
University of South Florida 2008 — 2013
Bachelor of Arts (B.A.), Psychology
ProTranslating June 2013 - Present
Confidential December 2010 - Present
All Star Vacations January 2008 - December 2010
Smart Option Search January 2004 - July 2007
Westgate Resorts 1997 - 2003
Skills
Negotiation, Sourcing, Recruitment/Retention, Talent Acquisition, Organizational..., Training, Recruiting, Management, Human Resources, Employee Relations, Public Relations, Market Research, Talent Management, New Hire Orientations, Employment Law, Performance Management, Public Speaking, CRM, Interviews, HRIS, HR Policies, Coaching, Staff Development, Leadership, Marketing Communications, Team Building, Deferred Compensation, Employee Benefits, Personnel Management, Temporary Placement, Onboarding, Program Management, Employee Engagement, Policy, Executive Search, Sales, Applicant Tracking..., HR Consulting, Strategy, Internet Recruiting, Technical Recruiting, Organizational..., Benefits Negotiation, Payroll, Cold Calling, Employer Branding, Contract Recruitment, Succession Planning, Job Descriptions, College Recruiting
Education
Colegio Santa Rosa
University of Phoenix
Master's degree, Human Resources Management and Services
University of Puerto Rico-Bayamon
BA, Business Administration and Management, General
Westgate Resorts March 2014 - Present
Thibodaux Police Department May 1995 - Present
Thibodaux Police Department May 1995 - October 2013
Lafourche Parish Sheriff's Office August 1991 - May 1995
Education
University of Louisiana at Monroe
BA in Criminal Justice, Criminal Justice/Law Enforcement Administration
Thibodaux High School 1986 — 1989
High School Diploma
Starwood Vacation Ownership February 2006 - Present
Wyndham Vacation Ownership 2002 - 2006
Fairfield Resorts 2001 - 2006
Marriott Vacation Club 1999 - 2001
Sunterra Resorts 1998 - 1999
Westgate Resorts 1994 - 1995
Education
University of South Florida 1988 — 1994
Lake Gibson High School 1985 — 1988
SeaWorld Parks & Entertainment March 2015 - Present
SeaWorld Parks & Entertainment April 2013 - Present
CuraScript SD Specialty Distribution November 2008 - March 2013
CuraScript, Inc. An Express Scripts Co. May 2007 - November 2007
Westgate Resorts May 2002 - September 2007
Skills
Marketing Strategy, Marketing Communications, Event Planning, Project Management, Corporate Communications, Interactive Marketing, Marketing, Direct Marketing, Event Management, Customer Service, Business Development
Education
University of Central Florida
Bachelors of Science in Business Administration, Marketing
Orange Lake Resorts April 2013 - Present
Orlando World Center Marriott Hotel & Convention Center October 2012 - April 2013
Wyndham Vacation Ownership March 2010 - October 2012
Westgate Resorts November 2002 - October 2009
Marriott Marquis August 1998 - September 1999
Walt Disney World September 1995 - August 1998
Walt Disney World September 1993 - September 1995
Skills
Bilingual-Spanish, Team Leadership, Customer Service, Training & Development, Call Center Development, Sales Support, Timeshare, Training, Customer Satisfaction, Coaching, Sales Operations, Process Improvement, Employee Training, Marketing, Call Centers, Microsoft Excel, Team Building, Microsoft Word, Employee Relations, Sales, Management, Leadership, Hotels
Education
University of Phoenix-Central Florida Campus 2011 — 2014
BUSINESS WITH A CONCENTRATION IN MANAGEMENT
University of North Alabama 1999 — 2001
BACHELORS IN ARTS, PSYCHOLOGY MAJOR MARKETING MINOR
Baker Hughes November 2014 - Present
Baker Hughes September 2014 - November 2014
Baker Hughes February 2013 - September 2014
Baker Hughes June 2011 - January 2013
Ensco plc February 2010 - June 2011
Westgate Resorts December 2009 - May 2010
Westgate Resorts June 2007 - November 2009
Darden Restaurants January 2006 - May 2007
Colonial Properties/PREIT 2003 - 2004
Skills
Human Resources, Employee Relations, Deferred Compensation, Talent Management, HRIS, Talent Acquisition, Onboarding, Performance Management, New Hire Orientations, HR Policies, Organizational..., Employee Benefits, Recruiting, Benefits Administration, Workforce Planning, Technical Recruiting, Labor Relations, Leadership Development, Organizational Design, Job Analysis, Hiring, Employment Law, Sourcing, Employee Training, HR Consulting, PeopleSoft, Training, Employee Handbooks, Succession Planning, Employee Engagement, Temporary Placement, Policy, Career Development, Organizational..., Conflict Resolution, Interviews, Job Descriptions, College Recruiting, Payroll, Change Management, FMLA, Applicant Tracking..., Job Evaluation, Taleo, SPHR, Salary, Performance Appraisal
Education
University of Central Florida - College of Business Administration
MS, Management
JPMorgan Chase February 2011 - Present
Independant Contracting Work July 2008 - January 2013
Pier 1 Imports September 2009 - February 2011
Luminaire September 2010 - November 2010
Michael Del Piero Good Design April 2008 - October 2009
Leslie Jones & Assoiciates March 2008 - December 2008
Kay Green Design May 2005 - November 2007
Ginn Reunion Resort January 2005 - May 2005
Westgate Resorts August 2003 - December 2004
Marc-Michaels Interior Design May 2001 - June 2003
Skills
Microsoft Word, Microsoft Excel, Photoshop, AutoCAD, SketchUp, Merchandising, Long-term Customer..., Customer Service, Banking, Organizational..., Space planning, Design Research
Education
University of Florida 1996 — 2000
BA, Interior Architecture
Westgate Resorts August 2001 - Present
Purchasing Authority July 2001 - August 2001
Rotech Medical February 1999 - July 2001
Rotech Medical August 1997 - February 1999
Education
University of Central Florida 2001 — 2011
BA, General Business
Florida College
Associate of Arts
University of Central Florida
bachelors, General Business
Valencia College
Intellifuel Systems, Inc. September 2010 - Present
Westgate Resorts August 2008 - September 2010
Concepta 2009 - 2010
Concepta 2009 - 2010
Neetsites, LLC September 2007 - May 2008
Eastman Chemical Company March 1998 - April 2005
Education
University of Phoenix 2005 — 2007
BSIT, Programming, Infomation Systems, Project development
Spartan Financial Partners December 2014 - September 2015
South Carolina Department of Employment and Workforce March 2012 - September 2014
Columbia Housing Authority August 2011 - December 2011
Westgate Resorts May 2008 - August 2009
Skills
Statistics, Research, Financial Analysis, Commercial Real Estate..., Customer Service
Education
Strayer University(SC) 2013 — 2015
Master of Business Administration (MBA), Finance, General
University of South Carolina - The Moore School of Business 2007 — 2011
Bachelor of Science (BS), Finance, General
Westgate Resorts 2012 - Present
Skills
Meeting Planning, Organizing Meetings, Group Sales, Hospitality Industry, Hospital Sales, Sales
Education
University of Central Florida 2011 — 2013
Event Management
Ministerio de Educaion, Cultura y Deporte September 2014 - June 2015
Caesars Entertainment May 2012 - September 2014
Clark County Young Dems February 2013 - December 2013
Political Internship January 2012 - May 2012
Westgate Resorts June 2008 - September 2010
Skills
Customer Service, Event Management, Event Planning, Public Speaking, Public Relations, Research, Social Networking, Social Media, Community Organizing, Grassroots Organizing, Community Outreach, Volunteer Management, Management, Sales
Education
University of Nevada-Las Vegas 2007 — 2013
Bachelor's degree, Political Science and Government
Available Strategic Planner Executive Consultant April 2007 - Present
Wyndham Vacation Ownership September 2009 - October 2010
Westgate Resorts May 2007 - October 2008
Resort Marketing Group August 2007 - May 2008
Kelly Services January 2005 - April 2007
HGVC - Hilton Grand Vacations June 2003 - September 2004
LegalPro Las Vegas June 2003 - August 2003
Allen And Associates / Workstream Inc August 2000 - June 2003
United States Marine Corps April 1997 - June 2000
Skills
Hiring, Talent Acquisition, P&L Management, Team Building, Lead Generation, Sales Management, International Sales, Marketing, Marketing Management, Mobile Marketing, Mobile Devices, Mobile Applications, Mobile Advertising, Recruiting, Business Development, Strategic Consulting, Call Center Development, Idea Generation, Inbound Marketing, Outbound Marketing, B2B, B2C, Strategic Planning, Creative Coaching, Creative Visualization, Opportunity..., Opportunity Creation, Legal Documents, Professional Services, Professional Mentoring, Remote Monitoring, Driving Operational..., Blackberry, Blackberry applications, Mobile Phone Apps, Text Marketing, Wireless Marketing, Mobile Messaging, Account Management, Management, Performance Management, Leadership, New Business Development, Start-ups, Training, Strategy, Coaching, Sales, Process Improvement, Program Management
Education
Western International University 2006 — 2010
Bachelor of Arts
University of San Diego School of Law 1998 — 2000
Bachelor of Arts
Dansco Realty Corporation April 2012 - Present
Westgate Resorts August 1992 - March 2012
Parker Sales and Marketing February 2009 - February 2012
Skills
Consultative Selling, Sales Management, Closing Deals, Account Management, Training & Development, Contract Negotiations, Needs Analysis, Presentation Development, Client Development, Client Relationship..., Team Building, Cross-functional Team..., Innovative Problem..., Recruitment/Retention, Budget Management, Event Planning, Strategic Partnerships, Customer Service, Customer Acquisition, Target Identification, Quality Assurance, Project Coordination, Conflict Resolution, Inventory Management, Cold Calling, Referral Generation, Discovery, Schedule Development, Goal Development, Statistical Reporting, Motivator, Troubleshooting, Critical Thinking, Selling, Deal Closure, Budgets, CRM, Contract Negotiation, Analysis, B2B, Biomarker Discovery, Condos, Customer Retention, Customer Satisfaction, Employee Training, Hiring, Hospitality, Hotels, Leadership, Management
Education
University of Phoenix 2010 — 2012
Bachelor's degree, Business Management
Valencia Community College 2009 — 2010
Associate of Arts (A.A.), General Studies
World Ventures September 2012 - Present
Westgate Resorts May 2012 - September 2012
CVS Caremark Corporation February 2010 - July 2012
Education
University of Central Florida 2010 — 2014
Bachelor's degree, Pre-Medicine/Pre-Medical Studies
Valencia Community College 2009 — 2011
Associate of Arts (AA), Biology, General
Disney Parks & Resorts August 2014 - Present
Walt Disney Parks and Resorts Online February 2011 - August 2014
Blue Cross & Blue Shield of South Carolina February 2007 - February 2011
Westgate Resorts June 2000 - January 2007
Sunterra October 1999 - June 2000
Oracle June 1998 - October 1999
Skills
SDLC, Agile Methodologies, Scrum, Visio, Agile Project Management, SQL, Software Project..., Web Development, SharePoint, XML, Leading Change, JavaScript, Job Coaching, Team Leadership, Software Development, Leadership, Web Services, Leading Development..., REST, Web Applications, Integration, Requirements Analysis, Business Analysis, Databases, Business Intelligence, Mobile Devices, Requirements Gathering, Enterprise Architecture, MySQL, E-commerce, SOA, Microsoft SQL Server, Project Planning, Mobile Applications, Spring, jQuery, Apache, Management, Vendor Management, Process Improvement
Education
University of Central Florida 1999 — 2001
MS, Management Information Systems
University of Central Florida 1996 — 1998
BS, Management Information Systems
Florida Culinary Institute 1992 — 1994
AS, Culinary Arts
Events BSB January 2011 - Present
DMS Comcast December 2009 - March 2010
Westgate Resorts April 2006 - September 2008
Frankel's Costume Company June 2005 - January 2006
Education
University of Houston-Downtown 2005 — 2009
Memorial Senior High School 2001 — 2005
diploma
Cool Beans Indoor Playground & Cafe September 2012 - Present
DirectBuy September 2004 - March 2012
Arthur Rutenberg Homes January 2004 - March 2005
Apartment Guide October 2001 - December 2003
MyCity.com February 2000 - September 2001
Westgate Resorts March 1995 - 2000
Skills
Merchandising, Start-ups, Social Media, New Business Development, Negotiation, Marketing Strategy, Microsoft Office, Contract Negotiation, SEO, Social Media Marketing, Advertising, Public Relations, Customer Service, Sales Management, Public Speaking, Coaching, Strategic Planning, Team Building, Team Leadership, Trade Shows, Purchasing, Business Strategy, Selling, Budgets, Management, Online Advertising, Marketing, Training, Sales, Lead Generation, Leadership, Account Management, Retail, Customer Satisfaction, Social Networking, Customer Retention, Online Marketing, Sales Operations, Time Management, Entrepreneurship, B2B, Email Marketing, Sales Process, Cold Calling, Product Marketing, Direct Sales, Small Business, Marketing Communications, Direct Marketing, Pricing
Education
University of Missouri - St. Louis 1989 — 1991
Liberal Arts and Sciences, General Studies and Humanities
University of Missouri-Columbia 1988 — 1989
NetGain Technologies, Inc. May 2011 - Present
Kentucky State Association of Temples 2012 - 2013
NetGain Technologies October 2010 - May 2011
Green Tree Servicing May 2008 - September 2010
Westgate Resorts January 2007 - January 2008
YMCA of Central Kentucky January 2002 - January 2006
Skills
Account Management, Contract Negotiation, Vendor Management, Direct Sales, Negotiation, Customer Service, Strategic Planning, New Business Development, HP, Sales Management, Team Leadership, Team Building, Telecommunications, Storage, Microsoft Office, Sales, Budgets, Marketing, Event Planning, Project Management, Business Strategy, Customer Satisfaction, Process Improvement, Solution Selling, Business Development, Networking, Public Speaking, Strategy, Security, Inventory Management, Management, Salesforce.com, Sales Process, Training, Operations Management, Sales Operations, Leadership
Education
Lafayette High School
University of Kentucky
Agriculture
Reader & Partners May 2011 - Present
Westgate Resorts October 2008 - June 2010
Westgate Resorts June 2006 - October 2008
Glatting Jackson (Now AECOM) May 2005 - August 2005
Skills
Real Estate, Real Estate Development, Property Management, Budget, Due Diligence, Public Speaking, Construction, Financial Analysis, Investment Properties, Microsoft Excel, Marketing, Budgets
Education
University of Florida - Warrington College of Business Administration 2010 — 2011
MSRE, Real Estate
University of Florida 2002 — 2006
BSBA, Marketing
Westgate Las Vegas Resort & Casino April 2015 - Present
Wyndham Vacation Ownership December 2014 - April 2015
Wyndham Vacation Ownership October 2013 - April 2014
LaCharite Associates March 2013 - December 2013
Faceless Technologies November 2012 - November 2013
Westgate Resorts June 2011 - October 2012
Orange Lake Resort April 2011 - June 2011
The Talcott Mountain Science Center for Student Involvement August 2010 - April 2011
Holiday Retirement August 2009 - August 2010
Golf Courses August 1966 - July 2010
Skills
Sales Management, Hospitality, Marketing Strategy, Training, Recruiting, Customer Service, Advertising, Real Estate License, Property Management, Management, Sales Presentations, Direct Sales, Customer Relations, Public Speaking, Account Management, Customer Satisfaction, Team Building, Budgets, Event Management, New Business Development, Event Planning, Negotiation, Strategic Planning, Coaching, Sales Process, Cold Calling, Inventory Management, Customer Retention, Social Media Marketing, Business Planning, Business Strategy, Selling, Trade Shows, Contract Negotiation, Online Marketing, Market Planning, Leadership, Lead Generation, Social Networking, Sales
Education
Almeda University 2002 — 2002
Master of Business Administration (M.B.A.), Finance, General
University of Louisiana at Monroe 1965 — 1966
Business
Wells Fargo October 2014 - March 2015
Starwood Vacation Ownership April 2010 - October 2014
Wyndham Vacation Ownership July 2007 - February 2008
Cleartel Communications November 2006 - June 2007
Westgate Resorts November 2005 - October 2006
The Check Cashing Store May 2003 - November 2005
Skills
Multi-line Telephone..., Professional Telephone..., Inventory, Payroll, Accounts Receivable, Skip Tracing, Filing, Data Entry, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Bilingual-English/Spanis..., Predictive Dialers, Accurint, Peachtree, Training, Employee Training, Inventory Management, Management, Microsoft Office, Sales, Call Centers, Finance, Budgets, Customer Service
Education
University of Phoenix 2003 — 2005
Bachelor's Degree, Accounting
Westgate Resorts August 2014 - Present
Brownstone, P.A. October 2013 - August 2014
POLR Marketing February 2013 - October 2013
On Target Web Solutions, Inc. June 2012 - October 2013
Target November 2009 - August 2012
Skills
Blogging, Social Media, Press Releases, Facebook, Content Marketing, Web Marketing, Google Adwords, Marketing Strategy, Digital Marketing, Marketing, Online Marketing, WordPress, SEO, Google Analytics, Copywriting, Social Media Marketing, Email Marketing, Social Networking, Content Strategy, Adobe Creative Suite, Microsoft Office, Written Communication, Copy Editing, Grammar, Link Building
Education
University of Central Florida 2007 — 2012
Bachelor of Arts (B.A.), Anthropology
Hilton Grand Vacations December 2014 - Present
Hilton Grand Vacations March 2009 - Present
Tempus Resorts International March 2008 - February 2009
Westgate Resorts August 2007 - February 2008
Skills
Timeshare, Customer Service, Sales Management, Sales Operations, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Business Analysis, Encore, Real Time Reports, Business Process, Business Strategy, Strategic Planning, Time Management, Sales, Office Administration, Tourism, Photoshop, Call Centers, Training, Hospitality, Customer Satisfaction, Leadership, Team Leadership, Team Building, Hospitality Industry, Hospitality Management, Resorts, Hotels
Education
University of Miami 2006 — 2007
Bachelor's degree Revalidation, Business Administration and Management, General
APEC university 2001 — 2005
Bachelor's degree, Business/Commerce, General
Westgate Resorts April 2015 - Present
Brian Head Town Offices July 2014 - May 2015
Diamond Resorts International® March 2014 - March 2015
Diamond Resorts International® September 2013 - March 2014
Pacific Monarch Resorts June 2012 - September 2013
University of Nevada Las Vegas August 2010 - May 2012
Americorp Funding June 2006 - August 2008
Skills
Management, Microsoft Excel, Microsoft Office, Microsoft Word, Research, Leadership, Training, Strategy, Customer Service, Front Office, Communication, Budgets, Marketing, Hospitality, Hotels, Hospitality Management, Hospitality Industry, Forecasting, Public Relations, Resorts, Hotel Management, Revenue Analysis
Education
University of Nevada-Las Vegas 2008 — 2012
Master of Architecture (M.Arch.), Architecture
University of San Diego 2002 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration
Westgate Resorts Contract Mediator / Quality Assurance AnalystWestgate ResortsMay 2005 - Present
Skills
Commitment to Customer..., Customer Retention, Contract Negotiation, Proposal Writing, Contract writing, Owner Representation, Quality Auditing, Progress Monitoring, Quality Assurance, Complaint Management, Food Safety, Customer Satisfaction, Food & Beverage, Food
Education
University of Phoenix 2011 — 2014
Master of Business Manangement (MBA), Business Administration and Management, General
University of Phoenix 2006 — 2009
Bachelor's degree, Business Administration and Management
Secondary school
P&L Tax and Accounting Services, LLC January 2013 - Present
Regal Palms Resort & Spa Management, LLC October 2009 - January 2013
Consolidated Resorts, Inc. November 2006 - October 2009
David Adkins International October 2005 - November 2006
Westgate Resorts June 1997 - October 2005
Army National Guard 111th Aviation Regiment March 1996 - March 2004
Skills
Branding & Identity, Team Building, Operations Management, Customer Service, Leadership, Leadership Development, Coaching, Employee Relations, Marketing, Management, Start-ups, Microsoft Excel, Hospitality, Sales Management, Customer Satisfaction, New Business Development, Microsoft Word, Contract Negotiation, Forecasting, Budgets, Training, Team Leadership, Recruiting, Strategic Planning, Negotiation, Sales, Revenue Analysis, Marketing Strategy, Positioning, Hotels, Resorts, Microsoft Office, Inventory Management, Event Management, Business Development, Retail, Project Planning, Account Management, Event Planning, Business Planning, Public Speaking, Food & Beverage, Hospitality Industry, Restaurants, Time Management, Hospitality Management, Tourism, Social Media Marketing, Process Scheduler, P
Education
University of Florida
Bachelor’s Degree, Business Administration, Management and Operations
Valencia College
Associate’s Degree, A.S. to B.S. Articluated - Business Administration, 3.75 GPA
Valencia College
Associate’s Degree, A.S. - Business Administration, Management Specialization
Valencia College
Associate’s Degree, A.S. - Business Administration, Small Business Management Specialization
Valencia College
Associate’s Degree, A.S. - Business Administration, Real Estate Specialization
Valencia College
Associate’s Degree, A.S. - Business Administration, Marketing Specialization
Valencia College
Associate’s Degree, A.A. - General Studies
Valencia College
Technical Certificate, Business Specialist, Operator, Management
Valencia College
Technical Certificate, Customer Service Specialist, Operator, Management
Valencia College
Technical Certificate, Real Estate Specialist
Caesars Palace August 2012 - Present
Planet Hollywood Resort and Casino October 2011 - August 2012
Westgate Resorts 2007 - September 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Outlook, Hotel Management, Customer Satisfaction, Management, Banquets
Education
University of Nevada-Las Vegas 2005 — 2009
Bachelor's degree, Political Science
Advanced Technologies Academy 2001 — 2005
Law-Related Education
Alliance One Receivables Management Inc. (Teleperformance ARM) August 2014 - May 2015
Aegis Global January 2014 - August 2014
Regions Bank November 2010 - February 2013
RC, Inc. December 2009 - September 2010
Orange Lake Resort June 2009 - December 2009
Tempus Resorts International December 2004 - December 2008
Orange Lake Resort August 2001 - December 2004
Starwood Vacation Ownership March 2000 - August 2001
Westgate Resorts 1995 - 2000
Skills
Call Center, Operations Management, Accounts Receivable, Management, Forecasting, Receivables Analysis, Budgeting, Team Building, Business Management, Customer Service, Change Management, Contract Negotiation, Employee Relations, Hospitality, Inventory Management, Lotus Notes, Leadership Development, Litigation, Microsoft Office, Problem Solving, Teamwork, Team Management, Team Leadership, Visio, Vendor Management, Budgets, Risk Management, Call Centers, Customer Satisfaction, Credit, Executive Management, Accounting, Finance, Financial Services, Training, Portfolio Management, Leadership, Banking, Time Management, Process Improvement, Data Analysis, Strategic Planning, Negotiation, Account Management, Sales
Education
University of Phoenix 2005 — 2008
Bachelors of Science, Business Management
Valencia College 1992 — 1995
AA, Business
SunTrust March 2010 - Present
Westgate Resorts December 2006 - May 2009
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Sales/Communication
Education
Ashford University 2015 — 2016
Bachelor of Arts (B.A.), Mass Communication/Media Studies
University of Central Florida 2015 — 2016
Bachelor’s Degree, Communication, General/Sales, A
Valencia College 2009 — 2015
Associate of Arts (A.A.), Sales/Communication
Westgate Resorts Special Events InternLas Vegas OutlawsMay 2015 - Present
UNLV July 2014 - Present
Skills
Customer Service, Budgets, Committees, Leadership, Marketing, Sales, Visuals, Coordinating Activities, Cashiering, Stock Control
Education
UNLV 2010 — 2015
Bachelor's Degree, Hospitality Administration/Management with Meetings and Events Management Concentration, Senior
FitnItn Faith, LLC January 2015 - Present
EZYield, a TravelClick company May 2012 - January 2014
EZYield, a TravelClick company March 2012 - May 2012
Westgate Resorts September 2009 - March 2012
Skills
Customer Service, Account Management, Sales, Call Centers, Microsoft Office, Microsoft Excel, Event Management, Team Leadership, Revenue Analysis, Leadership, Social Media, Training, Hospitality, Hospitality Industry, Salesforce.com, Management, Customer Satisfaction, CRM
Education
University of Central Florida 2013 — 2016
Sports and Exercise Science, BS, Sports and Exercise Science
Valencia Community College 2011 — 2013
Associate of Arts (A.A.), General Studies
Diamond Resorts International® September 2015 - Present
Diamond Resorts International® May 2015 - September 2015
Diamond Resorts International® August 2014 - May 2015
Wyndham Grand Orlando Resort, Bonnet Creek January 2014 - August 2014
Marriott International June 2013 - January 2014
ROI Marketing Inc July 2013 - December 2013
Westgate Resorts September 2013 - November 2013
WTS International (at Peabody Orlando) August 2012 - May 2013
TownePlace Suites by Marriott January 2012 - August 2012
Skills
Customer Service, Customer Satisfaction, Customer Engagement, Customer Retention, Service Management, Service Delivery, Work Ethic, Strategic Planning, Problem Solving, Creative Problem Solving, Logical Thinker, Team Building, Leadership, Property Management..., Guest Service Management, Front Office, Hospitality Management, Hotels, Hotel Management, Hospitality Industry, Resorts, Guest Recovery, Team Leadership, Employee Relations, Sales, Lodging
Education
University of Central Florida 2010 — 2014
Hotel Operations, Hospitality Administration/Management
The Kings Academy 2006 — 2010
Westgate Resorts May 2015 - Present
Highgate Hotels March 2015 - May 2015
Remington Hotels November 2014 - March 2015
Marriott Vacations Worldwide Corporation August 2012 - August 2014
Marriott Vacations Worldwide Corporation June 2010 - August 2012
Skills
Hospitality Industry, Property Management..., Hotel Management, Hospitality Management, Inventory Management, Forecasting, Hospitality, Hotels, Revenue Analysis, Rooms Division, Resorts, Customer Service, Customer Satisfaction, Sales, Time Management, Front Office, Management, Hiring, Microsoft Office, Training, Pre-opening
Education
University of Central Florida – Rosen College of Hospitality Management
Bachelor of Science (BSc), Hospitality Administration/Management
Westgate Resorts November 2014 - Present
Security Insurance Agency August 2014 - Present
Remington College August 2009 - April 2013
MetLife August 2006 - March 2009
Diesel Driving Academy Inc. May 2003 - July 2006
Skills
Public Speaking, Staff Development, Training, Event Planning, Coaching, Higher Education, Career Counseling, Community Outreach, Curriculum Design, Curriculum Development, Insurance, Leadership Development, Marketing, Program Development, Teaching, Editing, Critical Thinking, Recruiting, Office Administration, Management, General Insurance, Customer Service
Education
University of Phoenix 2014 — 2018
Master of Science (M.S.), Psychology with a concentration in Industrial Organizational Psychology
Bob Brooks School Of Real Estate & Insurance 2006 — 2007
series 6 License, Real Estate & Insurance
The University of Texas at Austin 1997 — 1999
Mass Communication/Media Studies
Holiday Inn Express Orlando September 2010 - Present
Holiday Inn Express December 2008 - September 2010
Westgate Resorts February 2007 - November 2008
Skills
Revenue Analysis, Front Office, Hospitality Management, Hotel Management, Hospitality, Hotels, Food & Beverage, Resorts, Customer Service, Process Scheduler, Budget, Team Building, Employee Training, Hiring, Hospitality Industry
Education
University of Phoenix 2008 — 2011
Bachelors, Health Administration
NRG Energy April 2014 - Present
Reliant Energy October 2009 - April 2014
Reliant Energy April 2008 - October 2009
Reliant Energy April 2006 - April 2008
Westgate Resorts 2004 - 2004
Skills
Energy, Process Improvement, Customer Retention, Cross-functional Team..., Project Management, Call Centers, Energy Markets, Analysis, Training, Leadership Development, Sales Management, Business Process..., Performance Management, Smart Grid, Data Analysis, LivePerson, Process Implementation, UAT coordination, KPI Reports, SAP/CRM, Web Chat, Customer Acquisition, SAP, Leadership
Education
University of Houston-Downtown 2005 — 2009
Bachelor of Business Administration (BBA), Finance
TravelClick January 2015 - Present
Metro Creative 2010 - Present
Fannie Hillman + Associates October 2012 - Present
Westgate Resorts December 2012 - January 2015
Evision Worldwide May 2011 - December 2012
Concord Management June 2010 - May 2011
PRG Real Estate January 2009 - June 2010
The Collier Companies February 2009 - December 2009
The Collier Companies July 2008 - February 2009
Skills
SEO, SEM, PPC, Paid Search Campaigns, Search Engine Ranking, Landing Page..., Strategic Content..., Project Management, Social Media Marketing, Email Marketing, Mobile Web Design, Google Analytics, Google Adwords, Google Webmaster Tools, Website Design, Website Development, Graphic Design, Property Management, Revenue Management, HTML, CSS, Microsoft Excel, Microsoft Office, Photoshop, Illustrator, Dreamweaver, Adobe Fireworks, After Effects, Final Cut Pro, Wordpress, Web Content Management, Local Search, Leasing, Sales, Web Marketing, Facebook, E-commerce, Marketing, Keyword Research, Social Media, Copywriting, Link Building, WordPress, Web Design, Online Marketing, Marketing Strategy, Digital Marketing
Education
University of Florida
Bachelor's, Business, History
Trinity Preparatory School
Gail Frommeyer CPA Master Tax AdvisorH&R BlockJanuary 2009 - Present
Apollo Group January 2001 - July 2010
Seaside Community Development Corp 1999 - 2006
Divi Resorts 1999 - 2000
Westgate Resorts November 1990 - February 1999
Central Florida Lumber & Supply 1989 - 1990
Skills
Accounting, Tax, Tax Preparation, Management, Financial Accounting, Microsoft Word, Financial Reporting, Tax Accounting, CPA, Financial Analysis, Tax Returns, Small Business, Payroll, Auditing, Accounts Receivable, General Ledger, Microsoft Office, Corporate Tax, Access, QuickBooks, Internal Controls, GAAP, Income Tax, Cash Flow, Budgets
Education
University of Kentucky 1980 — 1995
BA in Acctg
Xavier University - Williams College of Business 1980 — 1982
MBA, Finance
FedEx SameDay City March 2015 - Present
Monte Carlo Resort & Casino October 2014 - March 2015
Westgate Resorts April 2014 - October 2014
MGM Grand December 2011 - October 2014
Mattress King Colorado October 2013 - April 2014
Camping World and Good Sam November 2012 - October 2013
Las Vegas Hilton (Now the LVH) March 2007 - February 2012
The Broadmoor Hotel July 2006 - March 2007
Monte Carlo Resort & Casino June 1996 - June 2006
Skills
Restaurants, Banquets, Food, Hospitality, Casino, Food & Beverage, Hotels, Hospitality Industry, Beer, Resorts, Bartending, Pre-opening, Tourism, Time Management, Customer Service, Customer Satisfaction, Sales, People Skills, Event Management
Education
University of Nevada-Las Vegas 1976 — 1982
Bachelor of Science, Business Administration
Pueblo South High School 1971 — 1976
H.S. Diploma
Westgate Resorts August 2015 - Present
Apex Logistics Group February 2014 - July 2015
eBay Inc October 2013 - January 2014
Pinnacle Security March 2008 - August 2013
Pinnacle Security April 2007 - February 2008
Ryvis Inc November 2004 - October 2005
Skills
Recruiting, FLSA, Job Descriptions, Americans with..., Human Resource..., Employee Relations, Benefits Administration, Leadership Development, Human Resources, MSDS, Conflict Resolution, Deferred Compensation, Performance Management, Coaching, Career Development, Management, Call Centers, Resume Writing, Employee Training, Applicant Tracking..., Onboarding, Workers Compensation, Employee Benefits, Succession Planning, Payroll, Personnel Management, Training, Hiring, Leadership, Workforce Planning, Talent Acquisition, College Recruiting, Interviews, Change Management, Legal Compliance
Education
University of Phoenix 2003 — 2005
Masters of Arts, Organizational Management
Utah State University 1994 — 2002
Bachelor of Science, Human Resource Management
Pleasant Grove HS 1990 — 1994
High School Diploma, General Studies
Westgate Resorts September 2015 - Present
Paychex March 2013 - September 2015
Booking.com August 2010 - March 2013
ADP April 2007 - April 2010
Skills
E-commerce, Account Management, Online Travel, Salesforce.com, Sales, Building Relationships, Exceeding Quotas, New Business Development, Payroll, Bilingual Proficiency, Business Strategy, Revenue, Payroll Taxes, Territory Development, Territory Management, Sales Management, Management, Outside Sales, Conversion Optimization, Google Analytics, A/B testing, Email Marketing, Google Adwords, Affiliate Marketing, Display Advertising, Mobile Marketing, PPC, Retail Sales, Sales Presentations, Sales Process, Sales Force Development, Relationship Building, Cold Calling
Education
University of Puerto Rico-Rio Piedras
Bachelor of Arts (B.A.), Anthropology
Hooters Casino Hotel August 2015 - Present
LVH Las Vegas Hotel & Casino September 2013 - Present
Westgate Resorts 2013 - 2014
Hooters Casino Hotel March 2012 - September 2013
Mirage Resort & Casino May 2010 - March 2012
Sahara Hotel & Casino July 2003 - May 2010
Monte Carlo Hotel & Casino 1996 - 2003
MGM Grand 1994 - 1996
Skills
Surveillance, Gaming Industry, Security, Casino, Poker, Gambling, Resorts, Gaming, Security Management, Team Building, CCTV, Conflict Management, Customer Service, VIP, Budgets, Casino Gaming, Motivational Speaking, Hospitality
Education
University of Nevada Las Vegas Lee Business School
CFI/Westgate Resorts 1999 - Present
Westgate Resorts July 1999 - September 2004
Suncoast Rep Services 1994 - 1999
Skills
Strategic Financial..., Financial Modeling, Forecasting, Analysis, Management, New Business Development, Accounts Payable, Internal Controls, Accounting, Marketing Strategy, Strategic Planning, P&L, Finance, Financial Analysis, Team Leadership, General Ledger, Budgets, Leadership, Customer Service, Financial Reporting, PeopleSoft, Access, Variance Analysis, Business Analysis, Revenue Analysis, Payroll, Microsoft Excel, Process Improvement, Sales, Team Building, Business Planning, Negotiation, Financial Planning
Education
University of Kentucky 1985 — 1989
BBA, Finance
Morehead State University 1984 — 1985
Bachelor of Business Administration (B.B.A.), Finance
University of Kentucky
Master of Business Administration (M.B.A.)
Westgate Resorts July 2008 - Present
Westgate Resorts September 2006 - May 2008
Skills
Leadership, Customer Service, Management, Team Leadership, Microsoft Office, Budgets, Team Building, Advertising, WordPress, Adobe Creative Suite, Microsoft Excel, Marketing Strategy, Graphic Design, Sales Management, Customer Satisfaction, Resorts, Social Media Marketing, Trade Shows, Access, Public Relations, Training, Sales, Social Media, Marketing, Social Networking, Hospitality, Project Management, Strategic Planning
Education
University of Central Florida - College of Business Administration 2000 — 2005
Ravago February 2011 - Present
Ravago October 2009 - Present
Westgate Resorts Foundation Careforce Volunteer 2004 - Present
HD Supply 2009 - 2009
CoAdvantage 2008 - 2009
Westgate Resorts 2004 - 2008
Florida Water 1995 - 2004
Florida Water Services 1993 - 1995
Florida Water Services April 1990 - 1993
Skills
Cash Management, Budgets, Customer Service, Financial Analysis, Cash Flow, Accounting, Account Reconciliation, Accounts Receivable, Management, General Ledger, Treasury Management, Sales, Forecasting, Auditing
Education
University of Florida - Warrington College of Business Administration 1986 — 1988
BSBA, Finance
Westgate Resorts September 2014 - Present
Westgate Resorts September 2007 - Present
Westgate Resorts September 2012 - September 2014
CB Richard Ellis September 2003 - September 2007
Harrah's Entertainment June 1999 - June 2003
Skills
Accounting, Auditing, Budgeting, Commercial Real Estate..., Construction/Project..., Database Design, Feasibility Analysis, Financial Reporting, Financial Modeling, Financial Planning &..., Forecasting, Labor Studies & Analysis, Marketing, Market Research, Operations Analysis, Strategic Planning, Hospitality Management, Hotel Management, Financial Analysis, Resorts, Revenue Analysis, Yield Management, Lodging, Budgets
Education
University of Nevada Las Vegas Lee Business School 2002 — 2003
MBA, Business Administration
University of Nevada-Las Vegas 1996 — 1999
BS, Hotel Administration
Westgate Resorts July 2012 - Present
Orange Lake Resort April 2008 - July 2012
Westgate Resorts August 2001 - March 2008
Oracle Corporation 1998 - 2001
Education
University of Central Florida - College of Business Administration 1992 — 1997
Cathie D. Mannion CPA MBA 2007 - Present
Tempus Resorts International 1998 - 2007
Westgate Resorts 1995 - 1997
Butz Lumber Company 1991 - 1995
K. B. Parrish and Company 1990 - 1991
Education
University of Central Florida - College of Business Administration 1996 — 1998
MBA
University of Indianapolis - School of Business 1986 — 1990
BA, Accounting, French
Sullivan High School
Westgate Resorts 2007 - Present
Westgate Resorts 2003 - 2007
Westgate Resorts 2001 - 2003
Albertsons 1998 - 2001
Albertsons 1994 - 1998
Albertsons 1991 - 1994
Albertsons 1988 - 1991
Skills
Hospitality, Resorts, Hospitality Industry, Hospitality Management, Tourism, Hotels, Hiring, Leadership, Trade Shows, Accounts Payable, General Ledger, Bookkeeping, Purchasing, Budgets, Inventory Management, Income Statement, Customer Satisfaction, Forecasting
Education
University of Phoenix 2007 — 2009
Accenture August 2011 - Present
Quintiles May 2005 - July 2011
Quintiles September 1999 - May 2005
Westgate Resorts February 1999 - August 1999
Skills
Argus Safety, Technical Architecture, Pharmacovigilance, Computer System..., Business Process, Oracle, Project Management, Lifesciences, Data Management, 21 CFR Part 11, Disaster Recovery, Testing, SDLC, Quality Assurance, IT Strategy, IT Management, Life Sciences, Clinical Trials, Clinical Data Management, Team Leadership, Strategic Planning, Leadership, Team Management, Project Planning, Planning, Incident Management, Business Continuity, MedDRA, Data Migration, Software Integrations, IT Project & Program...
Education
Webster University 2006 — 2007
MS, Computer Resources & Information Management
University of Madras 1993 — 1996
B. Sc., Mathematics
j2 Global 2008 - Present
Westgate Resorts 2006 - 2008
Travelworm May 2002 - July 2006
Harris Publications July 2000 - April 2002
Sunset Direct 1997 - 2000
Skills
Management, Training, Strategic Partnerships, Call Centers, Call Center, Business Development, E-commerce, Sales, Sales Process, Forecasting, Program Management, Outsourcing, Recruiting, Strategic Planning, Sales Management
Education
University of Florida
Criminal Justice
Vacation Strategy December 2013 - Present
Tenstar Development Group January 2009 - Present
Wyndham Vacations Resort January 2010 - January 2013
Celebrity Resorts January 2006 - July 2009
Celebrity Resorts Corporate Office January 2005 - January 2009
Westgate Resorts Corporate Office January 1998 - January 2005
Westgate Resorts January 1996 - January 2005
Hotel Royal Plaza January 1988 - January 1998
Grosvenor Resort January 1986 - January 1988
Park Suite Hotel, Brock Hotel Corporation January 1984 - January 1986
Skills
Banquets, Hotel Management, Call Center, Trend Analysis, Crisis Management, Resorts, Hospitality, Revenue Analysis, Hotels, Hospitality Industry, Tourism, Hospitality Management, Yield Management, Budgets, Hiring, Forecasting, Leadership, Training, Front Office, Property Management..., Customer Service, Lodging, Rooms Division, Event Management, Management, Employee Relations, Sales, Income Statement, Online Marketing, Payroll, Recruiting, Operations Management, Trade Shows, Sales Management, Team Building
Education
University of New Orleans 1983 — 1985
Hotel/Motel Educational Institute
Marriott Vacations Worldwide Corporation September 2015 - Present
Miller's Ale House Restaurants August 2014 - Present
Physicians United Plan December 2012 - June 2014
Kaplan University February 2009 - December 2012
Westgate Resorts March 2008 - January 2009
Robert Half International May 2007 - February 2008
Marriott International October 2004 - May 2007
Skills
Recruiting, Talent Acquisition, Applicant Tracking..., Interviews, Employee Relations, Management, Human Resources, Training, Job Fairs, Onboarding, New Hire Orientations, Behavioral Interviewing, Leadership, Temporary Placement, CRM, College Recruiting, Executive Search, Career Counseling, Staffing Services, Screening, Sales, Higher Education, Hiring, Temporary Staffing, Corporate Recruiting, Sourcing, Job Descriptions, Resume Writing, Call Centers, Workforce Planning, Hospitality Management, Full-life Cycle..., Customer Satisfaction, Performance Management, Time Management, Talent Management, Internet Recruiting, Contract Recruitment, Employee Recognition, Call Center, Military Recruiting, Higher Education..., Technical Recruiting, Career Development, Screening Resumes, High Volume Staffing, Healthcare, Healthcare Industry, Efficent
Education
University of Central Florida 1998 — 2002
Bachelor of Science (BS), Business Administraton - Hospitality Management
Westgate Resorts Director of Corporate MarketingWestgate Resorts2003 - Present
Education
University of New Hampshire 1999 — 2003
Bachelor's of Science, Tourism and Travel Services Management
Master of Arts
Master of Arts (M.A.), Marketing
Lockheed Martin May 2015 - Present
Rasmussen College March 2010 - Present
Lockheed Martin November 2014 - May 2015
Lockheed Martin - Orlando Fl. October 2010 - October 2014
Orange County Public Schools January 2010 - April 2010
Westgate Resorts May 2007 - December 2008
Westgate Resorts January 2004 - May 2007
Westgate Resorts January 2004 - May 2007
Westgate Resorts April 2003 - January 2004
Westgate Resorts January 2001 - April 2003
Skills
Microsoft Office, SharePoint, Customer Service, Training, Leadership, Human Resources, Access, Management, Databases, Visio, System Administration, Budgets, Analysis, Security, Strategic Planning, Team Leadership, Software Documentation, Project Planning, CRM, Process Improvement, Contract Negotiation, Networking, Data Analysis, Procurement, Administration, Troubleshooting, Technical Support, Recruiting, Project Management, Employee Relations, Team Building, Business Process, Servers, Microsoft Excel, Program Management, Business Analysis, Logistics, Vendor Management, Microsoft Word
Education
University of Phoenix 2006 — 2008
MBA, Techology Management
University of Phoenix 1999 — 2001
BS, Business and Information Systems Management
Carley Corporation April 2010 - Present
Westgate Resorts February 2008 - October 2008
Harte-Hanks Direct Marketing December 2004 - February 2008
GRIZZARD ADVERTISING November 2002 - November 2003
STRANG COMMUNICATIONS COMPANY June 1999 - September 2002
Skills
Public Relations, Project Management, Management, Research, Direct Mail, Technical Writing, Advertising
Education
Walden University 2009 — 2010
Master of Science, Psychology
University of Phoenix 2005 — 2008
Bachelor of Science, Business Management
Edrington July 2014 - Present
Edrington January 2014 - July 2014
Constellation Brands November 2012 - January 2014
International Beverage April 2010 - December 2012
Beam Global Spirits & Wine January 2009 - April 2010
Westgate Resorts September 2006 - September 2008
Push August 2006 - January 2008
Benedict Advertising June 2005 - September 2006
WorldTravel BTI December 2001 - May 2005
SeaWorld Orlando August 2004 - February 2005
Skills
Social Media Marketing, Copywriting, Marketing Communications, Advertising, Event Planning, Online Marketing, Marketing Strategy, Creative Development, Event Management, Strategic Planning, Integrated Marketing, Brand Development, Budget Development, New Business Development, Brand Management, Sales, Sales Management, SEO, Management, Marketing, Market Planning, Digital Marketing, Online Advertising, Brand Awareness, Direct Marketing, Creative Direction
Education
University of Central Florida
B.A.
Westgate Resorts February 2012 - Present
Westgate Resorts March 2008 - February 2012
Westgate Resorts February 2006 - March 2008
Skills
SQL, Customer Service, SDLC, MS Project, Software Development, Requirements Analysis, Requirements Gathering, Visio, HTML, Business Analysis, Software Project..., Microsoft Office, XML, Databases, Team Leadership, Project Management, Management, E-commerce, Access, Software Documentation, Integration, Testing, Analysis, Quality Assurance, Business Process, Agile Project Management, IT Management, Program Management, Troubleshooting, Business Intelligence, Process Improvement
Education
University of Central Florida - College of Business Administration 2001 — 2005
Management Information Systems
Evergreen Lifestyle Management April 2015 - Present
Westgate Resorts April 2013 - April 2015
Family Of Orange Lake Resorts June 2010 - April 2013
Orange Lake Country Club June 2008 - June 2010
Orange Lake Resorts, Holiday Inn Club Vacations March 2006 - June 2008
Skills
Leadership, Hospitality, Resorts, Hospitality Management, Hospitality Industry, Hotels, Hotel Management, Tourism, Management, Event Planning, Property Management..., Banquets, Budgets, Event Management, Restaurants, Revenue Analysis
Education
University of Central Florida - College of Business Administration 2008 — 2010
B.S.B.A, Accounting
Valencia College 2007 — 2008
A.S.B.A, Business Administration
CozyKey Vacation Rentals January 2013 - Present
Westgate Resorts July 2009 - December 2012
Trans Atlantic Shipping LLC 2009 - June 2011
Hawthorn Suites March 2007 - 2008
Hawthorn Suites May 2006 - March 2007
Skills
Hotels, Revenue Analysis, Resorts, Hospitality, Hotel Management, Hospitality Industry
Education
University of Central Florida 2001 — 2006
B.S., Hospitality Management
University of Central Florida 2001 — 2006
B.A., Advertising and Public Relations
Westgate Resorts June 2007 - October 2008
Sprint February 2006 - June 2007
UCF Office of Student Involvement February 2003 - December 2005
Education
University of Central Florida 2001 — 2005
Bachelor's of Science, Electrical Engineering
Code School January 2014 - Present
Universal Mind February 2011 - January 2014
Highwinds May 2008 - February 2011
Westgate Resorts 2006 - 2008
Foreign Currency Exchange 2004 - 2006
Skills
Agile, Java, MySQL, XML, SQL, Software Development, Architecture, Eclipse, J2EE, Spring, Subversion, Flex, Software Engineering, Scrum, ActionScript, Problem Solving, Agile Methodologies, HTML, JavaScript, jQuery, jQuery UI, JavaScript Libraries, CSS, REST, SoapUI, IntelliJ IDEA, Maven2, Grails, Java Enterprise Edition, Design Patterns, HTML 5, Web Applications, JSON, Web Services, Test Driven Development, Apache, Git, MVC, AJAX
Education
University of Central Florida 2000 — 2005
BS, Computer Science
Mountain Valley Wedding Chapel April 2012 - Present
Westgate Resorts December 2002 - April 2012
Mountain National Bank 2000 - 2001
Tennessee State Bank 1988 - 2001
Skills
Resorts, Hospitality Industry, Hotels, Hospitality Management, Hospitality, Tourism, Vacation, Food & Beverage, Catering, Restaurants, Trade Shows, Event Management, Sales Management, Event Planning, Food
Education
Sevier County High School
University of Colorado at Boulder
Marketing
University of Maryland College Park
Marketing
Westgate Resorts 2013 - Present
Westgate Resorts August 2011 - September 2013
Westgate Resorts May 2009 - August 2011
McMurray Construction 2006 - 2007
Skills
Payroll, Human Resources, Employee Relations, FMLA, Office Management, Budgets, Kronos, Microsoft Excel, Applicant Tracking..., Benefits Administration, Employee Benefits, Employee Training, Front Office, Hiring, New Hire Orientations, PeopleSoft, Recruiting, Sales, Staff Development, Team Building, Training
Education
University of Phoenix 2007 — 2011
MBA, Accounting
True Incentive January 2013 - Present
Bluegreen Corporation 2011 - 2012
Hilton Grand Vacations 2010 - 2011
Sol Melia Vacation Club 2004 - 2010
Starwood Vacation Ownership 2001 - 2004
Westgate Resorts 1996 - 2000
Westgate Resorts 1991 - 1994
Enterprise Rent-A-Car 1988 - 1990
Skills
Marketing, Management, Timeshare, Project Management, Strategic Planning, Resorts, Mentoring, Leadership, Hospitality, Hotels, Tourism, Team Building, Revenue Analysis, Marketing Strategy, Customer Engagement, Sales Management, Hospitality Industry, Marketing Operations, People Skills, Online Advertising, Online Marketing, Marketing Management, Team Leadership, Public Relations, Employee Training, Leisure, New Business Development, Direct Marketing, Business Planning, Market Planning, Marketing Communications, Hospitality Management, Yield Management, Negotiation, Contract Negotiation, Lead Generation, B2B, Sales, Hotel Management, Strategic Partnerships, Customer Service, Forecasting, Coaching, Training, Email Marketing, Trade Shows, Event Management, Social Media Marketing, Account Management, Social Networking
Education
University of Central Florida - College of Business Administration 1986 — 1989
BSBA, Management
FNPhotography February 2012 - Present
AAA National November 2014 - November 2014
Citrix August 2012 - February 2013
Bonnier Corporation November 2010 - November 2010
Citrix Systems 2010 - 2010
Westgate Resorts 2002 - 2008
Skills
Lead Generation, Online Advertising, Graphics, Google Analytics, Email Marketing, Photography, Web Design, Account Management, E-commerce, Online Marketing, Advertising, SEO, Graphic Design, HTML, Digital Marketing, Salesforce.com, Copywriting, Trade Shows, Marketing Strategy, Web Analytics, Direct Marketing, Brand Development, Social Media, Event Management
Education
UPR recinto de Mayagüez
University of Puerto Rico-Mayaguez
teleNetwork December 2014 - Present
Work Market October 2014 - Present
Self January 2005 - Present
Luke Brothers Inc September 2014 - December 2014
JMC Services, Inc September 2012 - November 2014
Westgate Resorts July 2014 - September 2014
Westgate Resorts June 2012 - July 2014
Liberty Tax Service January 2009 - April 2014
ABM Security March 2011 - February 2012
Hilton Grand Vacations May 2008 - July 2008
Skills
Employee Relations, Accounting, Benefits Negotiation, Talent Acquisition, Budgets, Human Resources, Management, Leadership, Sales, Training, Team Building, Customer Satisfaction, Customer Service, Hospitality, Hotels, Microsoft Office, Troubleshooting, Remote Troubleshooting, Dispatching, Remote User Support
Education
University of Phoenix 2009 — 2016
Bachelor's Degree, Computer/Information Technology Administration and Management
Orange Lake Resort August 2008 - Present
Westgate Resorts October 2002 - August 2008
Bellsouth 1992 - 2002
Skills
Call Center, Forecasting
Education
University of Florida 1984 — 1987
Business, Finance, Marketing
University of Florida 1984 — 1987
BS, Finance and Marketing
Global Sky Holdings Inc. January 2011 - Present
Viewpoint Realty International January 2009 - Present
Hot Water Productions Inc 2006 - Present
AIR Sports Watch October 2009 - January 2011
Westgate Resorts 2007 - 2009
Skills
Advertising, Trade Shows, Sponsorship, Sports, Sales, New Business Development, Online Marketing, Event Management, Marketing, Strategic Planning, Marketing Strategy, Market Planning, Social Media Marketing, Event Planning, Sales Management
Education
University of South Florida
Designs In Color Painting & Design February 2001 - Present
Westgate Resorts 2006 - 2007
Staples 2000 - 2001
Skills
Retail, Retail Sales, Retail Design, Retail Marketing, Sales Management, Sales, Sales Operations, Sales Process, Sales Presentations, Store Management, Store Operations, Store Fixtures, New Store Development, Business Planning, Marketing, Social Media Marketing, Social Networking, Painting, Designs
Education
University of Maryland College Park 1985 — 1989
Bachelor of Business Administration (B.B.A.), Business/Commerce, General, 3.8
Westgate Resorts February 2006 - Present
Marriott Vacation Club International 2004 - 2006
Bill White Enterprises 1997 - 2004
Skills
Resorts, Hospitality Management, Hospitality Industry, Timeshare, Guest Satisfaction, Guest Service, Tourism, Lodging, Customer Service, Sales Management, Customer Relations, Catering, Banquets, Event Management, Negotiation, Event Planning
Education
University of Illinois at Chicago 1989 — 1991
B.A., Organizational Psychology, Economics
Rock-Tenn Company April 2015 - Present
Westgate Resorts June 2013 - April 2014
Dick's Sporting Goods 2010 - February 2014
Anheuser-Busch InBev July 2012 - September 2012
Wyndham Worldwide October 2010 - June 2011
Wythe Will September 2010 - January 2011
Childcare Network, Inc. June 2006 - May 2010
Skills
Microsoft Office, Communication, Leadership, Windows 7, Windows 8, Windows Vista, Great Leader, Train Employees, Customer Service, Cashiering, Customer Satisfaction, Management, Microsoft Excel, Sales, Social Networking
Education
University of Phoenix 2012 — 2014
System, Networking, and LAN/WAN Management/Manager, 2.9
Westgate Resorts January 2000 - Present
Skills
Hotels, Hospitality, Resorts, Hospitality Industry, Hospitality Management, Hotel Management, Tourism, Sales, Customer Service, Front Office, Customer Satisfaction, Sales Management, Marketing
Education
University of Central Florida
Bachelor of Arts (B.A.), Business Administration
Valencia College
Associate of Arts (A.A.)
Orange County Public Schools February 2014 - Present
Orlando Science Center February 2014 - Present
Westgate Resorts January 2009 - February 2014
Barnes & Noble College November 2010 - November 2012
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Research
Education
University of South Florida 2009 — 2013
Bachelor of Scince, Biomedical Science, Public Health
Westgate Resorts May 2011 - September 2012
Ridge Christian Academy June 2006 - June 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Time Management, Teamwork, Access, Accounting, Leadership, Outlook, Public Speaking, Social Media, Social Networking
Education
University of South Florida - College of Business Administration 2010 — 2014
Bachelor of Business Administration (B.B.A.), Accounting, 3.60
Westgate Resorts February 2005 - Present
Westgate Resorts February 2005 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Budgets
Education
UNLV
Bachelor's degree, Marketing
U.S. Department of Veterans Affairs December 2013 - Present
Orlando Utilities Commission September 2003 - November 2013
Westgate Resorts 2000 - 2002
Skills
Customer Service, Process Improvement, Call Centers, Software Documentation, Troubleshooting, Access, PeopleSoft, Outlook, Training, Business Process..., Analysis, SharePoint
Education
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Business Administration and Management, General