Xerox Services
Industry: Company
DescriptionFounded: 1998 Parent organization: Xerox
Xerox Services List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Xerox Services. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Xerox Services Employees
Xerox Services September 2012 - Present
Xerox Business Services 2012 - Present
Affiliated Computer Services September 2010 - August 2012
Skills
Testing, Quality Assurance, Quality Center, Test Planning, User Acceptance Testing, End User Support, Project Implementation, Inductions, Project Planning, Project Management, MS Project, Visio, Software Project..., Project Coordination, Project Delivery, Requirements Analysis, Software Documentation, Process Improvement, Software Quality..., Gestión de proyectos, Metodologías ágiles, SDLC, Ingeniería de requisitos, Administración y..., Análisis de negocio, Control de calidad de..., Gestión de proyectos de..., Microsoft Project, Pruebas de validación, Mejora de procesos, Documentación de..., Pruebas, Microsoft SQL Server, Liderazgo de equipos, Business Analysis
Education
Agexport & SIE 2013 — 2013
Improving IT and BPO Project Development Quality, Project Management, Seminar
PMI 2013 — 2013
Agile Project Management, Project Management
Software Industry Excellence Center (SIE) 2013 — 2013
Project Management Principles and Tools, Project Management
Project Management Institute 2011 — 2012
Project Management Professional, Project Management
Universidad Mariano Gálvez 2007 — 2011
Marketing Bachelor Degree, Business Administration & Communications
Universidad de San Carlos de Guatemala 2000 — 2001
Industrial Engineer, Processes
CESC - Center for Computer Sciences Studies 1998 — 1999
High School Diploma, Marketing and Advertising oriented
Xerox Services July 2013 - Present
Esso Guatemala Servicios Ltda. March 2011 - June 2013
Esso Guatemala Servicios Ltda. September 2009 - February 2011
Skills
Service Delivery..., Retail Replenishment, Inventory Management, Customer Service, Account Management, Access Database, SAP
Education
Universidad Rafael Landívar 2003 — 2009
Licenciado en Ingeniería Industrial, Ingeniería industrial, Mención en Empresareabilidad
Colegio Alemán de Guatemala 1990 — 2003
Licenciatura en ciencias y letras
Optum360 January 2014 - Present
Xerox February 2013 - January 2014
Xerox Services June 2011 - February 2013
ACS, a Xerox Company November 2009 - June 2011
STA Travel January 2009 - May 2009
National Football Foundation August 2008 - January 2009
Skills
Social Media, Supply Management, Software Asset..., International Business..., Management, Analysis, Social Networking, Sales, Public Relations, Microsoft Office, PowerPoint, Marketing, Business Strategy, Account Management, New Business Development, Leadership, Cross-functional Team..., Business Development, Entrepreneurship
Education
University of North Texas 2006 — 2009
BA, International Studies, Marketing, Spanish
Xerox Services January 2012 - Present
Zip Express April 2011 - January 2012
Flower Baking Company January 2010 - January 2011
Kentucky Consular Center – The Job Shop January 2008 - January 2009
HYLA of London January 2006 - January 2008
Kentucky Air National Guard/ U.S. Air Force January 2001 - January 2007
Education
Union College 2009 — 2010
Criminal Justice
South Laurel High School 1998 — 2001
Diploma
StraightMaze October 2014 - Present
Xerox Services April 2008 - September 2014
Texas Department of Information Resources July 2005 - July 2007
Skills
State Government, Vendor Management, Government, Program Management, Business Process..., Public Sector, Management Consulting, Business Analysis, Outsourcing, Change Management, Enterprise Software, IT Strategy, Solution Selling, Professional Services, Business Development, Process Improvement, Requirements Analysis, SaaS, IT Service Management, Strategy, Managed Services, Cloud Computing, Strategic Planning, Contract Negotiation, Business Intelligence, Business Transformation, Management, Governance, Service Delivery, SDLC, Integration, Leadership, Project Management, IT Outsourcing, Enterprise Architecture, Consulting, CRM, Data Center, Cross-functional Team..., ITIL, Disaster Recovery, PMP, Pre-sales, Business Alliances, Strategic Partnerships, Business Process, ERP, Go-to-market Strategy, Project Portfolio..., Salesforce.com
Education
The University of Texas at Austin
Business
ACS August 2000 - Present
Xerox Services August 2000 - Present
Skills
Microsoft Office, IBM iSeries, Auditing, Account Reconciliation, Personal Training, BPO, Sarbanes-Oxley Act, Process Improvement, PeopleSoft, Call Center, Revenue Recognition, Workforce Management, Financial Reporting, Accounting, Outsourcing, Forecasting, Nice Guy, Outlook, Leadership, Microsoft Excel, Payroll, Internal Audit, General Ledger, Accounts Receivable, Variance Analysis, Accounts Payable, Financial Accounting, Accruals, Sarbanes-Oxley, Internal Controls, GAAP, Managerial Finance, QuickBooks, Financial Analysis, Access, SAP, External Audit, Fixed Assets, Hyperion Enterprise
Education
University of Arizona 1985 — 1990
BS, Accounting
Xerox Services April 2013 - Present
KPMG, LLP July 2012 - March 2013
KPMG, LLP February 2012 - July 2012
KPMG, LLP December 2010 - February 2012
Comerica Bank February 2010 - December 2010
Chick-fil-A April 2009 - December 2009
Comerica Bank May 2006 - July 2007
Chick-fil-A August 2004 - May 2006
Skills
Employee Benefits, Human Resources, PeopleSoft, Employee Relations, Customer Service, Teamwork, Leave of Absence..., Microsoft Word, PowerPoint, Microsoft Excel, E-Verify, ADA compliance, Training, Onboarding
Education
University of North Texas 2007 — 2010
Bachelor, Business Administration; Organizational Behavior and Human Resource Management
CoBank June 2015 - Present
CoBank March 2015 - June 2015
CoBank December 2012 - February 2015
Xerox Services May 2012 - October 2012
Medical Transportation Management September 2007 - February 2012
Weight Watchers July 2006 - January 2009
SchlumbergerSema July 2000 - October 2002
City and County of Denver May 1999 - July 2000
ISSI Consulting Group June 1996 - May 1999
Skills
User Acceptance Testing, Business Requirements, Business Analysis, Visio, Requirements Gathering, Process Improvement, Access, Requirements Analysis, SDLC, Data Analysis, Project Management, Team Building, Management, Vendor Management, Quality Assurance, Software Project..., Integration, SharePoint, Software Documentation, Business Process..., Business Intelligence, Systems Analysis, Leadership, Business Process
Education
University of Iowa 1989 — 1995
B.A.
Xerox Services January 2013 - Present
U.S. Cellular 2011 - December 2012
U.S. Cellular 2009 - 2011
U.S Cellular 2006 - 2009
U.S. Cellular 2007 - 2008
U.S. Cellular 2003 - 2005
Skills
Leadership Development, Performance Coaching, Strategic Planning, Skill Development..., Change Management, Business Communications, Performance Management, Succession Planning, Critical Thinking, Retail Management, Sales Operations, Call Center Management, Call Center Operations, Crisis Intervention..., Training, Call Center, Recruiting, Vendor Management, Call Centers, Process Improvement, Workforce Management, Employee Training, Strategy
Education
Roosevelt University 2007 — 2013
Master's degree, Clinical Psychology
University of Illinois at Chicago 2000 — 2004
Bachelor of Arts, Applied Psychology
Dell July 2010 - Present
Dell 2006 - 2010
Dell 2002 - 2006
Dell July 2000 - 2002
Xerox Services June 1999 - August 1999
Skills
Java, C++, SQL, JavaScript, Linux, XML, HTML, C#, C, MySQL, Windows, Project Management, Microsoft SQL Server, Software Development, CSS, ASP.NET, Microsoft Office, .NET, Unix, jQuery, Software Engineering, Agile Methodologies, Operating Systems, Visual Studio, Eclipse, Python, Visual Basic, IIS, JSON, WCF, Troubleshooting, Web Services, ASP, JSP, Software Design, Scrum, Databases, SDLC, Web Applications, Requirements Analysis, SharePoint, ASP.NET MVC, TFS, OOP, Shell Scripting
Education
The University of Texas-Pan American 1996 — 2000
Bachelor of Science (B.S.), Computer Science, A
Memorial High School, McAllen, TX 1992 — 1996
LyondellBasell January 2014 - August 2014
Hewlett-Packard April 2013 - December 2013
A+ Speech Therapy Services/ Professional Speech Pathologists February 2012 - April 2013
Xerox Services February 2011 - February 2012
Skills
Customer Service, Sales, Outlook, Business Analysis, Microsoft Office, Leadership, Training, Logistics, Supply Chain Management, SAP, Medicaid, Medical Billing, Microsoft Excel, Public Speaking, Team Building, Internet Explorer, Office Management, SharePoint, SAP R/3, Medisoft, Soapware, Outstanding Customer..., Organizing, Picaso, E-commerce
Education
University of Phoenix 2008 — 2010
MASTER OF BUSINESS ADMINISTRATION DEGREE, Healthcare Management concentration
Southern University A&M College 2002 — 2007
BACHELOR OF SCIENCE DEGREE –, E-Business with a concentration in Supply Chain Management
Chase Paymentech September 2013 - May 2014
Bland Garvey, PC February 2013 - April 2013
Xerox Services May 2011 - February 2012
Toyota of Richardson November 2009 - May 2011
Skills
Excel, Microsoft Office, Word, PowerPoint, Customer Service, Accounting, Spreadsheets, Leadership, Auditing, Accounts Payable, QuickBooks, Microsoft Excel, Microsoft Word, Outlook, Team Leadership, Access, Financial Analysis
Education
The University of Texas at Dallas 2009 — 2013
B.S, Accounting
Plano East Senior High School 2007 — 2009
High School Diploma
Computer Services, Inc. April 2014 - Present
Able Engine October 2013 - April 2014
Xerox Services June 2012 - October 2013
Computer Services, Inc. May 2009 - June 2012
Computer Services, Inc. May 2006 - May 2009
Skills
Software Development, Software Consulting, SharePoint, Office 365, WordPress, C#, .NET, ASP.NET, PHP, HTML, SQL, jQuery, ASP.NET Web API, Web Services, WCF, Visual Studio, TFS, XAML, AJAX, VB.NET, Microsoft SQL Server, T-SQL, WPF, IIS, XML, LINQ, F#, SQL Server, Entity Framework, ASP.NET MVC, Silverlight
Education
University of Kentucky 2001 — 2006
Bachelor of Science, Computer Science
Avea Solutions April 2015 - Present
Bon Appetit Management Company October 2014 - Present
Oregon Zoo June 2014 - September 2014
Stahancyk, Kent & Hook P.C. February 2014 - June 2014
The Mill Casino and Hotel September 2013 - November 2013
Private Family January 2013 - July 2013
Xerox Services November 2012 - January 2013
WOW Hall May 2012 - September 2012
Skills
Social Media, Customer Service, Microsoft Office, PowerPoint, Event Planning, Microsoft Word, Twitter, Troubleshooting, Fast Learner, Computer/Technical..., Tolerance, Positive Team Player, Financial Statement..., Organization, Time Management, Basecamp, HTML
Education
University of Oregon 2008 — 2012
Bachelor of Science, Business Administration; Finance
University of Oregon - Charles H. Lundquist College of Business 2008 — 2012
Bachelor of Science (B.S.), Finance, General
Infosys November 2014 - Present
Nasoft June 2012 - August 2014
Xerox Services February 2012 - June 2012
Xerox Services March 2010 - June 2012
Xerox Services June 2009 - March 2010
Convergia Networks Argentina January 2006 - April 2009
Ryder Argentina August 2005 - October 2005
SCI Tecnologia da Informação Argentina January 2005 - July 2005
Castelec Internacional, S.A. de C.V. June 2002 - January 2004
Self Employed January 1997 - June 2002
Skills
Project Management, Active Directory, Citrix Metaframe, Terminal Server, ITIL, Network Architecture, Wireless Networking, Virtualization..., Enterprise Backup, Virtualization, Data Center, Windows Server, Windows, IT Service Management, Project Portfolio..., PMP, IT Operations, Disaster Recovery, Telecommunications, Pre-sales, VMware ESX, Firewalls, VPN, Servers, Networking, Operating Systems, Linux, Storage, Troubleshooting, Citrix, SAN, Hardware, Infrastructure, Microsoft Exchange, Databases, Routers, Technical Support, IT Management, Information Technology, PMO, Cluster, Storage Area Networks, Cloud Computing, Integration, SQL, System Deployment, Enterprise Storage
Education
Universidad Autónoma de Nuevo León 1995 — 2000
Engineer in Electronics and Communications, Analog & Digital Electronics, Telecommunications, Information Technology
Colegio Regiomontano Contry 1992 — 1995
High School
Centro de Informática del Norte 1992 — 1993
Programmer Analyst, System Analysis, design and programming
Colegio La Salle, San Nicolás de los Garza, Nuevo León 1988 — 1992
Secondary
British American School, Monterrey, Nuevo León 1982 — 1988
Elemental
NTT DATA Americas July 2015 - Present
Xerox Services August 2006 - July 2015
Price Waterhouse Coopers February 2005 - August 2006
Fortis Capital July 2003 - April 2004
Energy Capital Solutions, LLC November 2001 - April 2002
RBC Capital Markets October 1999 - October 2001
Arthur Andersen August 1998 - September 1999
Skills
Financial Modeling, Financial Analysis, Valuation, Due Diligence, Mergers, Mergers & Acquisitions, Auditing, Corporate Finance, Energy, M&A experience, Private Equity, Investment Banking, Corporate Development, Strategic Planning, Finance, Business Strategy, Business Development, Negotiation
Education
The University of Texas at Austin - Red McCombs School of Business 1993 — 1998
BBA, MPA, Accounting
Linktech Solutions January 2013 - January 2013
Xerox Services June 2008 - July 2012
Computer Forms, Inc December 2005 - March 2008
JW Party Pictures, LLC August 2002 - May 2005
Videorama! Industries LLC August 2002 - May 2005
Skills
Microsoft Word, Internet, Information Technology, Cellular Communications, Accounts Receivable, Invoice Processing, Photography, Hardware, Routers, Technical Support, Troubleshooting, Call Centers, Program Management
Education
University of Southern California 1998 — 2002
Bachelor of Arts (B.A.), Cinema Television Critical Studies
Westview High School 1994 — 1998
Xerox Services July 2011 - Present
Xerox Corporation June 2003 - July 2011
Xerox Corporation June 1975 - May 2003
Skills
IT Leadership, Strategic Thinking, Agile Methodologies, Cross-functional Team..., Process Improvement, Program / Project..., Cross Functional..., Building Relationships, System Architecture and..., Lean Six Sigma, Risk and Problem..., Staff Development, Road Map Development, Project Planning, Agent for Change, System Integration, Quick Study, Complex Problem Solving, Performance Metrics, Strategic Financial..., Services Development, High level of initiative, Continuous Process..., Engineering Development..., Project Management, Integration, Product Development, Software Development
Education
University of Rochester 1987 — 1989
Master of Business Administration (MBA), Business Administration and Management, General, A
Carnegie-Mellon University 1973 — 1975
Master's degree, Engineering, 4.0
Carnegie-Mellon University 1969 — 1973
Bachelor of Science (BS), Electrical and Electronics Engineering
SMALL BUSINESS INSURANCE AGENCY November 2011 - Present
Aflac May 2008 - August 2011
Xerox Services June 1996 - February 2003
US Navy July 1986 - July 1996
Skills
Employee Benefits, Benefits, Customer Service, Sales Management, Customer Relations
Education
University of Phoenix-San Diego Campus 2001 — 2002
High School 1981 — 1986
Diploma, High School Curriculum
Xerox Services August 2002 - Present
Xerox Services February 2001 - August 2002
Merrill Lynch & Co. Inc August 1989 - February 2001
Education
University of Phoenix 2005 — 2009
Bachelor of Science, Business Management
Xerox Services May 2012 - Present
Discover Financial Services September 2010 - May 2012
ACS, A Xerox Company September 2007 - October 2010
Spherion 2004 - 2006
Adecco 2002 - 2004
Skills
Onboarding, Talent Acquisition, Technical Recruiting, Applicant Tracking..., Internet Recruiting, Talent Management, College Recruiting, Staffing Services, Sourcing, Interviews, Recruiting, Screening, CRM, SDLC, Call Centers, Human Resources, Leadership, Management, Employee Relations, Temporary Staffing, Performance Management, Temporary Placement, Employee Engagement, Contract Recruitment, Benefits Negotiation, Resume Writing, Training, Job Descriptions, HRIS, Vendor Management, Employee Training, Time Management, Workforce Planning, Taleo, Screening Resumes, Executive Search, Hiring, New Hire Orientations, Employee Benefits, Job Fairs, Deferred Compensation, Benefits Administration, Succession Planning, Personnel Management, Corporate Recruiting, PeopleSoft, Employer Branding, Permanent Placement, HR Policies, Background Checks
Education
Davis High School
Davis High School
University of Phoenix
Myotonic Dystrophy Foundation June 2015 - Present
outsidevoice media June 2008 - Present
Xerox Services May 2012 - November 2013
Sage October 2009 - December 2010
Memorial Hermann Foundation September 2005 - May 2008
University of Texas Health Science Center-Houston May 2004 - August 2005
EDS December 2001 - May 2004
ERGOS Technology Partners September 2000 - December 2001
KARA Technology 2000 - 2001
DACG 1996 - 1999
Skills
Social Media Marketing, Marketing, Strategy, Social Media, Business Development, Sales, Strategic Planning, New Business Development, Marketing Strategy, Fundraising, Strategic Partnerships, Management, Training, Project Management, Business, Consulting, Networking, Nonprofits, Facebook, Blogging, Social Networking, Start-ups, Account Management, Contract Negotiation, Instructional Design, Planning & Execution of..., Board Development, Non-profit Board..., Advisory Boards
Education
University of Houston 1993 — 1994
M.Ed, Education / Corporate Training
The University of Texas Health Science Center at Houston 1992 — 1993
Post Baccalaureate, Biomedical Communications / Instructional Systems Design
The University of Missouri - Columbia 1990 — 1992
B.A., Communication / Management
University of Missouri-Columbia 1990 — 1992
BA, Communications
Xerox Services September 2010 - Present
Bank PHB Plc July 2009 - August 2010
Bank PHB Plc November 2007 - July 2009
Zenith Bank Plc January 2005 - November 2007
Zenith Bank January 2004 - December 2004
Zenith Bank May 2000 - January 2004
Skills
Portfolio Management, Business Development, CRM, Strategic Planning, Analytical Skills, Risk Management, Product Marketing, Due Diligence, Restructuring, Territory Management, Financial Risk, Management, Analysis, Banking, Financial Analysis, Retail Banking, Commercial Banking, Credit, Relationship Management, Financial Services
Education
University of Benin 1997 — 1998
Msc, International Relations
University of Calabar 1991 — 1996
B.Sc, Economics
Xerox Services September 2013 - Present
KPMG Consultores February 2012 - September 2013
Banco G&T Continental February 2010 - February 2012
Education
Universidad Mariano Gálvez 2013 — 2015
Master of Business Administration (MBA)
Mariano Galvez de Guatemala 2007 — 2013
Licenciatura en Administración de Empresas
Xerox July 2013 - Present
Xerox Services April 2011 - Present
Meliss Hankin Consulting May 2008 - April 2011
School Loans Corporation September 2006 - May 2008
ACS Education Services formerly AFSA Data Corp 1983 - 2006
St Francis Medical Center 1981 - 1982
Skills
Operations Management, Project Management, Change Management, Strategy, Call Centers, Business Strategy, Leadership, Marketing, Contract Negotiation, Budgets, Outsourcing, Project Planning, Management, Entrepreneurship, Sales, Forecasting, Negotiation, Process Improvement, Vendor Management, Mergers & Acquisitions, Business Analysis, CRM, Program Management, Business Process..., Business Development
Education
University of California, Santa Barbara 1977 — 1981
Xerox Services September 2012 - Present
Christ Life Church of the Highlands 2008 - 2013
American Healthtech November 2011 - August 2012
Project Management Institute (PMI) - Central Mississippi Chapter April 2011 - August 2012
ACS February 2011 - November 2011
ACS June 2007 - February 2011
ACS 2005 - 2007
IAEGS November 2003 - April 2005
IAEGS May 2002 - November 2003
University of Mississippi 1999 - 2002
Skills
SQL, Software Development, SDLC, Troubleshooting, Visio, Requirements Analysis, Integration, PMP, Analysis, Process Improvement, Business Analysis, Requirements Gathering, Project Management, Software Project..., Software Documentation, Testing, Networking, SharePoint, Program Management, Unix, Systems Analysis, Vendor Management, SOA, Business Process, Agile Methodologies, Disaster Recovery, Databases, Enterprise Architecture, Microsoft SQL Server, IT Management, Oracle, IT Strategy, MS Project, Business Intelligence, ITIL, Scrum, Business Requirements, Quality Assurance, User Acceptance Testing, Agile Project Management, Data Warehousing, Solution Architecture, PMO, Business Process..., Project Portfolio..., Database Design, Linux, Sed, Awk
Education
University of Mississippi
BSCS, Computer Science
Xerox March 2013 - Present
Xerox Services April 2011 - March 2013
NHC3 January 2009 - April 2011
CredenceHealth January 2009 - March 2011
Healthways June 2001 - December 2008
Creative Healthcare Solution 2000 - 2001
Quorum Health Resources, LLC 1996 - 1999
KPMG Peat Marwick 1994 - 1996
Kaiser Permanente 1991 - 1994
University of Michigan Medical Center 1987 - 1989
Skills
Healthcare, Managed Care, Healthcare Information..., Disease Management, Strategic Planning, Healthcare Management, Hospitals, Medicare, Account Management, Team Building, Process Improvement, HIPAA
Education
University of Southern California 1989 — 1992
MHSA, Health Services
University of Michigan 1983 — 1987
BS, Biology
XEROX SERVICES November 2007 - Present
CITI MORTGAGE GROUP December 2001 - November 2007
Oakland County 52-4 District Court July 2007 - August 2007
Skills
Customer Support..., Customer Relationship..., Customer Communications, Employee Supervision,..., Key Account..., Records Management, Best Practices, Team Leadership, Complaint Resolution, Service Level Agreement..., Document Management, Procedure Development, Project Management, Customer Satisfaction, Courts, Customer Service, Analysis, Document Review, Administration, Trials, Microsoft Office, Corporate Law, Databases, Public Speaking, Six Sigma, Recruiting, Research, Motions, Process Improvement, Management, Executive Search, Legal Writing, PowerPoint, Litigation, Leadership, Microsoft Excel
Education
University of Phoenix 2009 — 2011
Master of Business Administration, Business Administration and Management, General
De La Salle University of Manila
Bachelor of Science (BS) in Legal Management
CBRE April 2014 - Present
Air Distribution Technologies, Inc. August 2012 - March 2014
Xerox Services March 2011 - July 2012
KPMG, LLP April 2006 - March 2011
Texas Instruments July 2005 - April 2006
TXU/Capgemini Energy September 2001 - June 2005
Navigator Systems June 1998 - August 2001
Intelligent Control 1997 - 1998
Skills
HTML, SQL, JavaScript, CSS, XML, ASP, Lotus Notes, VBScript, PL/SQL, Visio, SDLC, Project Management, SharePoint, Microsoft SQL Server, Java, Business Analysis, Software Development, C#, .NET, ASP.NET, Requirements Analysis, Performance Testing, MS Project, Web Applications, Databases, Microsoft Project, Integration
Education
University of Texas 1989 — 1993
BBA, Management Information Systems
Xerox Services July 2005 - Present
Skills
Disaster Recovery, Servers, Active Directory, Windows Server, VMware, DNS, VMware ESX, System Administration, ITIL, Troubleshooting, Data Center, Vendor Management, Gateway, Virtualization, IT Service Management, SharePoint, Operating Systems, System Deployment, Visio, IT Operations, Software Documentation, XP
Education
University of Michigan-Dearborn 1993 — 1996
Roundy's Supermarkets, Inc. June 2012 - Present
Xerox Services October 2010 - April 2012
PricewaterhouseCoopers September 2005 - January 2011
Skills
Accounting, Auditing, CPA, Banking, Capital Markets
Education
University of Alabama
Master of Accountancy, Accounting
Southeastern University
B.S.B.A., Accounting
Xerox Services October 2011 - May 2013
Digital Motorworks April 2010 - August 2011
Crossroads Systems May 2004 - January 2009
Forgent Networks June 2001 - February 2004
2ndWave June 2000 - May 2001
GartnerGroup October 1997 - June 2000
Novell 1988 - 1997
Texas Instruments 1980 - 1988
Skills
Business Development, Budgets, Contract Negotiation, Sales, Business Planning, Partnerships, Projects, Marketing Communications, Patents, SaaS, Software Development, Software Project..., Integration, Program Management, Enterprise Software, Agile Methodologies, Cloud Computing, Vendor Management, Product Management, SDLC, Software Documentation, Project Management, Product Development, Leadership, Testing, Project Planning, IT Management, IT Strategy, Management, Strategy, Training, Professional Services, Business Strategy, CRM, Team Building, PMP, Business Analysis, Cross-functional Team..., Business Process..., Requirements Analysis, Process Improvement, Business Intelligence, Agile Project Management, Start-ups, Business Process, Outsourcing, Enterprise Architecture, Project Portfolio...
Education
The University of Texas at Austin 1974 — 1979
BA, Computer Science
Xerox Services July 2010 - Present
Xerox Global Services 2002 - February 2011
Bausch & Lomb 1998 - 2001
Skills
Leadership, IT Strategy, IT Service Management, IT Operations, Team Building, Cloud Computing, Outsourcing, Program Management, Cross-functional Team..., Vendor Management, Business Analysis, Enterprise Software, Business Process...
Education
University of Rochester 1977 — 1981
BS, Economics
Xerox Services July 2009 - Present
National Health Ins. Co. December 2007 - June 2009
Maryland Insurance Administration July 2003 - November 2007
Self November 2001 - July 2003
CDS Solutions Group March 1998 - November 2001
Skills
Strategic Planning, Process Improvement, Business Analysis, Change Management, Management, Leadership, Business Process, CRM, Strategy, Start-ups, Team Building
Education
University of Baltimore 1996 — 1997
MBA
Widener University School of Law (PA) 1991 — 1994
JD
Towson University 1980 — 1987
BS, Marketing
Xerox Services June 2012 - Present
Aon Hewitt July 2008 - June 2012
Aon Hewitt July 2006 - July 2008
Holiday Inn September 2005 - July 2008
Chik-Fil-A August 1999 - August 2005
Skills
COBRA Administration, Flexible Spending..., Health Insurance, DB2/SQL, Database Administration, Labor Relations, HRIS, SAP, PeopleSoft, LexisNexis, Strategic Analysis, Defined Benefit, Defined Contributions, SharePoint, Training, COBRA, HRO, Software Documentation, Analysis, Employee Benefits, Sales, Management, Time Management, Project Management, Microsoft Excel, Human Resources, Leadership, Employee Relations, Business Analysis, Benefits Administration, Microsoft Word, Data Analysis, Defined Contribution, Process Improvement, Invoicing, Customer Service, Performance Management
Education
University of Central Florida 2006 — 2011
2011 Bachelor, Science Human Resources Management
Valencia College
2006 Associate Science, Hospitality Management
The UPS Store March 2015 - Present
ups March 2013 - Present
ups March 2013 - Present
Xerox Services September 2009 - May 2012
UPS Freight 2008 - 2009
Reliant Energy 2008 - 2008
Aon Benfield 2001 - 2007
First Extended Service Corporation 1999 - 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Call Center, Customer Service, Training, Claims Management, Lotus Notes, Internet, New Hire Training, Management, Retail, SAP, Fax, Office Equipment, Customer Satisfaction, Outlook, Team Leadership, Leadership, Process Improvement, Teamwork, Operations Management, Team Building, Employee Relations, Invoicing, Customer Retention, Budgets, Inventory Management, PowerPoint, Performance Management, Team Management, Employee Training, Sales, Claim, Interviews, Adobe Acrobat, Pricing, Call Centers, Human Resources, Time Management, Administration, Research, Social Media, Coaching, Social Networking, Account Management, Negotiation
Education
Xavier University of Louisiana 1982 — 1984
Pre-Medicine/Pre-Medical Studies
University of New Orleans 1981 — 1982
General Studies
St. Augustine High School 1977 — 1981
High School Diploma
Xerox Services September 2012 - Present
Xerox Services June 2012 - September 2012
Xerox Services September 2010 - May 2012
Skills
Call Center, BPO, Performance Management, Recruiting, Talent Acquisition, Contact Center..., Call Centers, Service Delivery, Business Development, Operations Management, Training, P&L Management, Outsourcing, Vendor Management, Employee Relations, Business Process...
Education
University of Kentucky
Xerox Services 2012 - 2013
Pop Labs, Inc. October 2010 - February 2011
University of Houston 2009 - 2011
U.S. Census Bureau June 2010 - August 2010
Robert Half September 2007 - June 2008
University of North Texas September 2005 - December 2006
Interra Network December 2005 - January 2006
Skills
Brand Management, Strategic Planning, Market Research, Business Analysis, Project Management, Customer relationship..., Microsoft Office, Statistical Data..., Production Budgeting, Customer Service..., Social Media Marketing, Integrated Marketing, Account Management, CRM, Marketing, Business Development, Social Networking, Social Media
Education
University of Houston 2009 — 2011
Masters in Business Administration, Marketing
University of North Texas 2003 — 2006
Bachelor of Arts, Communications
Dority International Secondary school
Dority International Secondary school
Xerox Services July 2011 - June 2015
Wells Fargo Home Mortgage July 2006 - July 2010
Add On Temps May 2002 - August 2003
Skills
Banking, Customer Service, Data Entry, PowerPoint, Leadership, Analysis, Management, Business Analysis, Customer Satisfaction, Data Analysis, Accounting, Team Leadership, Microsoft Word, Microsoft Office, Outlook
Education
University of Minnesota-Morris 2001 — 2005
Bachelor of Arts (B.A.), Economics, Managerment
AMD May 2010 - Present
Dell August 2000 - May 2010
Xerox Services May 1999 - September 1999
Skills
Cross-functional Team..., Software Development, Competitive Analysis, Strategy, Troubleshooting, Processors, Computer Architecture, System Architecture, Cloud Computing, Semiconductors, Testing, Product Lifecycle..., Storage, Debugging, Enterprise Software, Program Management, Software Project..., Intel, Virtualization, Performance Tuning, Technical Marketing, Product Management, Device Drivers, Go-to-market Strategy, Microprocessors
Education
The University of Texas-Pan American 1995 — 1999
Bachelor of Science (BS), Computer Science
Voodoo 13 / K-Sport U.S.A January 2015 - Present
University of Phoenix October 2011 - March 2012
Xerox Services August 2008 - October 2011
2B Wireless September 2007 - June 2008
Graphic Arts and Signs April 2005 - July 2007
Monster Paint September 2004 - March 2005
Skills
Art, Graphics, Web Design, Logo Design, Advertising, Graphic Design, Dreamweaver, WordPress, User Interface Design, Illustrator, Photoshop, Web Development, Multimedia, Layout, Illustration, Brochures, Typography, User Experience, Image Editing, SEO, HTML
Education
University of Phoenix 2010 — 2012
AAIT, Web Development/Graphic Design
Xerox Services January 2013 - Present
Xerox - Global Document Organization January 2012 - December 2012
Xerox Corporation January 2011 - December 2011
Xerox January 2009 - December 2010
Xerox May 1993 - December 2008
IBM 1980 - 1993
Skills
Strategic Sourcing, Purchasing, Six Sigma, Spend Analysis, Outsourcing, Human Performance, Print Management, Managed Print Services, Workflow, Sourcing, Program Management, Enterprise Software, Solution Selling, Team Building, Business Development, Project Planning, Cross-functional Team..., IT Service Management, Team Management, Management, CRM, Team Leadership, Business Analysis, Vendor Management, Pre-sales, Strategy, New Business Development, Process Improvement, Business Process..., Continuous Improvement, Supply Chain Management, Business Process, Management Consulting, Account Management, Managed Services, Strategic Planning, Service Delivery, Sales
Education
Tufts University 1976 — 1980
Bachelor of Applied Science (BASc), Mathematics
Vantage Media September 2013 - Present
Vantage Media Product OwnerVantage MediaNovember 2012 - Present
Katch LLC September 2013 - Present
Brokersweb November 2012 - September 2013
ACS Healthcare Provider Solutions November 2010 - November 2012
Xerox Services 2010 - 2011
ACS, A Xerox Company 2009 - 2011
Skills
Software Quality..., Quality Assurance, Test Planning, User Acceptance Testing, Scrum, SQL, Requirements Analysis, Agile Methodologies, Defect Tracking, Regression Testing, Test Management, Rational Functional..., SDLC, TFS, Requirements Gathering, System Integration..., Agile Testing, Test Cases, QTP, Product Management, Production Planning, Team Management, Team Leadership, HP QTP, Microsoft SQL Server
Education
Universidad de San Carlos de Guatemala 2003 — 2012
Engineer's degree, Computer Science
Xerox Services October 2012 - Present
ACS, a Xerox Company August 2010 - October 2012
ACS a Xerox Company August 2008 - August 2010
Skills
Employee Relations, Performance Management, Talent Management, Change Management, Project Management, Coaching, Process Improvement, Strategic Planning, Team Building, Leadership Development, ITIL
Education
Universidad Galileo 2005 — 2007
Técnico en RRHH, Recursos Humanos
Jacobs December 2014 - Present
Jacobs November 2013 - Present
Ensign Engineering, P.C. December 2012 - November 2013
SNC-Lavalin 2010 - 2011
Stantec 2009 - 2010
University of New Brunswick 2008 - 2009
GENIVAR 2008 - 2008
ADI Limited (now exp) 2003 - 2008
Fujitsu 2000 - 2001
Xerox Services 1998 - 2000
Skills
Project Management, Construction, Electrical Engineering, Engineering, Telecommunications, CAD, MEP, Energy Efficiency, Engineers, Building Services, MS Project, Construction Management, Electrical Design, Energy, Lighting Design, Project Planning, Project Engineering, Power Systems, Microsoft Office, Program Management, Engineering Design, Matlab, Electronics, LEED, Commissioning, Microsoft Project
Education
University of New Brunswick 1988 — 1995
Bachelor of Science (BSc), Electrical and Electronics Engineering
Saint John Vocational School
Diploma, Drafting/Design Engineering Technologies/Technicians
University of New Brunswick
Civil Engineering
University of New Brunswick
Construction Engineering
Cummins Power South March 2014 - Present
Cummins Power South May 2012 - March 2014
Xerox Services May 2010 - May 2012
Mirant December 2009 - January 2010
Jack Gamel & Associates, CPA January 2009 - April 2009
Skills
Advanced Excel -..., Smartview, Hyperion Planning, Hyperion, Blackline, Escheatment, Unclaimed Property, General Ledger, Multi-National Job..., Hyperion Enterprise, Accruals, Financial Analysis, Journal Entries, Variance Analysis, Business Process..., Payroll, Accounting, Property, ERP, Account Reconciliation, Internal Controls, Forecasting, Financial Statements, US GAAP, Bank Reconciliation, Finance, Budgets, Process Improvement
Education
University of Phoenix 2010 — 2012
Master's of Information Systems, Information Systems
University of West Georgia 2003 — 2009
B.B.A., Accounting, Finance, MIS
ControlOMatic, Inc. January 2015 - Present
Adecco Group May 2013 - February 2014
Adecco Group September 2012 - April 2013
Adecco July 2011 - September 2012
PrO Unlimited June 2007 - December 2010
PrO Unlimited April 2006 - June 2007
Comcast September 2003 - September 2005
Xerox Corporation February 2001 - September 2003
Xerox Services June 2000 - February 2001
Skills
Cross-functional Team..., Training, Applicant Tracking..., Management, Account Management, CRM, Talent Acquisition, Recruiting, Vendor Management, Onboarding, Leadership, Employee Relations, Human Resources, Team Building, Sales, Coaching, Call Centers
Education
University of Phoenix
BSc
Medical Science & Computing (MSC) April 2015 - Present
Agensys Corporation March 2015 - April 2015
Brekford Corp. May 2013 - November 2013
Xerox Services July 2009 - November 2012
LaserCraft, Inc. December 2003 - January 2009
Executive Office of the Mayor - Office of Asian & Pacific Islander Affairs February 2003 - November 2003
Ink, Inc. Advertising & Marketing March 2001 - February 2003
Skills
Residential Homes, Project Management, Program Management, Sellers, Investment Properties, MS Project, Short Sales, Management, Real Estate, Contract Management, Team Building, Operations Management, Process Scheduler, Property Management, Marketing, Project Planning, Relocation, Business Process..., Negotiation, Proposal Writing, Strategic Planning, Investors, Budgets, Construction, Analysis, Contract Negotiation, Cross-functional Team..., Process Improvement, New Business Development, Management Consulting, Vendor Management, Business Analysis, Government, Business Strategy, Buyers, Marketing Strategy, Buyer Representation, Listings, Procurement, Account Management, Referrals, CRM, Change Management, Rentals, Financial Analysis, Single Family Homes, Time Management, First Time Home Buyers, Foreclosures, Condos
Education
EdWel Programs 2008 — 2008
PMP Certification, Project Management
University of Maryland University College
Bachelor of Science (B.S.), Business Management/Marketing
Quince Orchard HS
Xerox Services January 2012 - Present
Xerox Global Services January 2009 - December 2011
Xerox Global Services January 2007 - December 2008
Xerox Services January 2004 - December 2006
Xerox Global Services January 1999 - December 2003
Skills
Managed Print Services, Document Management, Enterprise Content..., Document Imaging, Solution Selling, Managed Services, Account Management, Professional Services, Sales Management, Selling, Cross-functional Team..., B2B, SaaS, Enterprise Software, Outsourcing, Sales Process, Customer Retention, Cloud Computing, Business Alliances, Selling Skills, Direct Sales, Channel, New Business Development, Cold Calling, Salesforce.com, Business Process..., Strategic Partnerships, P&L Management, Sales Operations, Sales
Education
The University of Texas at Austin 1979 — 1983
Tuesday Morning, Inc June 2013 - Present
Tuesday Morning, Inc December 2004 - Present
Xerox Services November 1999 - December 2005
Education
University of Phoenix 2010 — 2013
Associate of Arts, Information Technology/Network Security, 3.35
Interactive Learning Systems-Dallas 1993 — 1994
Certificate, Computer Installation and Repair Technology/Technician
Intel Corporation January 2015 - Present
Intel Corporation August 2014 - January 2015
Intel Corporation 2011 - August 2014
Sacramento Child Advocates June 2009 - July 2011
Xerox Services 2010 - 2011
Quest Media & Supplies, Inc. 2008 - 2010
Taradigm, Inc 2007 - 2008
Intel Corporation 2006 - 2007
Intel Corporation 2004 - 2006
Intel Corporation 1999 - 2004
Skills
Visio, Microsoft Office, Requirements Gathering, Business Analysis, Business Intelligence, Requirements Analysis, Process Improvement, Team Leadership, Testing, Documentation, Business Requirements, Analysis, Agile, Project Planning, Software Documentation, Agile Project Management, Agile Methodologies, Software Project..., CRM, PMO, Security, Project Management, Systems Analysis
Education
University of Southern California 1993 — 1995
BA, School of International Relations
Villanova University 2010 — 2010
Certification, Essentials in Business Analysis
Scrum Alliance 2012 — 2012
Scrum Master
Denton County Transportation Authority January 2013 - Present
Infosys September 2012 - Present
Denton County Transportation Authority January 2007 - December 2012
Xerox Services March 2010 - August 2012
Commercial Metals Company January 2007 - February 2010
Electronic Data Systems Corporation April 2006 - October 2006
Electronic Data Systems Corporation February 2003 - April 2006
Electronic Data Systems Corporation August 2003 - January 2005
Electronic Data Systems Corporation December 1998 - February 2003
City of The Colony May 2000 - May 2002
Skills
City Government, Data Center, Active Directory, Servers, Outsourcing, DNS, Manufacturing, ITIL, Vendor Management, Disaster Recovery, Customer Relations, Process Improvement, Change Management, Integration, Strategic Planning, Business Analysis, SharePoint, Storage, IT Management, Team Building, Budgeting, Visio, IT Service Management, Unix, IT Operations, Virtualization, Customer Service, Process Engineering, Problem Solving, SQL, Documentation, Windows, Contract Management, IT Strategy, Contract Negotiation, Vendor Relations, ERP, Microsoft Office, Troubleshooting, Enterprise Architecture, Cisco Technologies, Budgets, Security, Volunteering, Microsoft SQL Server, Microsoft Exchange, Infrastructure, Service Delivery, Project Management, Operating Systems
Education
University of Texas at Dallas 1990 — 1995
Bachelor of Arts, Government and Politics
Watterson College 1985 — 1986
Associate of Science, Computer Programming
University of Louisville 1984 — 1985
Political Science
Kentucky Polytechnic Institute 1983 — 1984
Diploma, Computer Programming
Fern Creek High School 1979 — 1983
Diploma
Xerox Services November 2008 - Present
Oracle October 2005 - October 2008
American Recruiters 1996 - 2005
Skills
Technical Recruiting, Talent Acquisition, Recruiting, CRM, Management, Consulting, Outsourcing, Enterprise Software, Vendor Management, Program Management, Leadership, Strategy, Business Development
Education
University of Iowa 1980 — 1981
MA Corporate Communications, Business, Marketing, Communications
Antarctic Support Contract, Lockheed Martin January 2015 - Present
Global Technology Resources April 2013 - February 2015
National Science Foundation-Polar research August 2012 - January 2013
Xerox Services March 2012 - August 2012
ITT Mission Systems April 2011 - December 2011
Lawrence Livermore National Laboratory June 2005 - June 2010
United States Air Force February 1999 - May 2005
Skills
Department of Defense..., Department of Defense..., Department of Energy Q..., Cisco Technologies, DoD, Routers, Servers, Switches, VPN, Firewalls, Routing, Data Center, Security, Troubleshooting, WAN, Wireless Networking, Network Administration, OSPF, Networking, Network Security, Virtualization, IP, Software Installation, Wireless, System Deployment, Hardware, Operating Systems, Cisco Nexus
Education
University of Nevada-Las Vegas 2012 — 2014
Bachelor's degree, Political Science and Government
Xerox Services January 2012 - Present
Xerox Services January 2010 - December 2011
ACS 2005 - 2009
ACS 2002 - 2004
ACS 1999 - 2001
Skills
Software Project..., Requirements Gathering, Business Requirements, Requirements Analysis, SDLC, Software Development, Enterprise Architecture, User Acceptance Testing, COBOL, Agile Methodologies, SQL, Systems Analysis, Business Analysis, Visio, Business Process, SharePoint, Oracle, DB2, Integration, Software Documentation, Vendor Management, PMP
Education
Troy University 1995 — 1999
Bachelor of Science, Computer Science
Troy University 1995 — 1999
Bachelor of Science, Mathematics
Connexionpoint March 2015 - Present
Alorica February 2014 - March 2015
Xerox Services May 2012 - November 2013
Affiliated Computer Services September 2010 - May 2012
StarTek December 2009 - June 2010
Affiliated Computer Services January 2008 - December 2009
Countrywide Home Loans October 2006 - January 2008
Telvista 1999 - 2006
Skills
Contact Centers, Workforce Management, Customer Retention, Call Center, BPO, Call Centers, Wireless, Operations Management, Call center start-up, Client Relations Skills, Microsoft Excel, Outsourcing, Vendor Management, CRM, Service Delivery, Process Improvement, Customer Satisfaction, Call Center Development, Avaya, Customer Experience, Management, Six Sigma, Client Relations, Business Process..., Avaya Technologies
Education
The University of Texas at Arlington
Xerox Services January 2015 - Present
Xerox Corporation March 2014 - Present
Xerox Corporation January 2012 - March 2014
Xerox Corporation April 2010 - January 2012
Xerox Global Services 1990 - 2011
Skills
Solution Selling, Account Management, Direct Sales, Sales Process, Managed Print Services, Salesforce.com, Selling, New Business Development, Sales Management, B2B, Cross-functional Team..., Sales, Managed Services, CRM, Sales Operations, Team Leadership, Document Management, Business Development, Professional Services, Enterprise Software
Education
University of Southern California 1986 — 1990
Business Administration and Management, General
Cate Prepatory High School
High School Diploma
Xerox Services March 2007 - Present
Affiliated Computer Services, Inc. 2007 - Present
ACS 2007 - Present
ACS, a Xerox Company 2007 - Present
McLane Company 1996 - 2007
McLane Sunwest-Southern California February 2003 - September 2006
McLane Southern California June 2001 - February 2003
McLane North Carolina November 1998 - January 2001
Internal Auditor 1996 - 1998
Skills
Forecasting, Financial Reporting, General Ledger, Essbase, Financial Analysis, Managerial Finance, VBA, Variance Analysis, Accounting, Hyperion Enterprise, Accounts Receivable, Sarbanes-Oxley Act, Budgets, JD Edwards, Cost Accounting, Internal Controls, Process Improvement, Account Reconciliation, Accounts Payable, Financial Accounting, Consolidation, Analysis, Finance, CPA
Education
University of Mary Hardin-Baylor 1993 — 1997
BBA, Accounting
Xerox Services January 2012 - Present
ACS Government Healthcare Solutions 2001 - Present
ACS, A Xerox Company 2001 - Present
ACS Government Healthcare Solutions 2007 - 2011
Skills
Instructional Design, Blended Learning, Process Improvement, Instructor-led Training, Leadership Development, Organizational..., Healthcare, Training Delivery, Program Management, Performance Management, Change Management
Education
University of Mary Washington 1980 — 1984
Xerox Services 2007 - Present
ACS
Skills
Healthcare, Program Management, Managed Care, Healthcare Information...
Education
University of Maryland Baltimore 1997 — 2003
Doctor of Pharmacy (PharmD)
University of Baltimore Merrick School of Business 2000 — 2004
Master of Business Administration (MBA)
University of Maryland Baltimore County 1992 — 1997
Forever 21 December 2013 - Present
Xerox Services April 2012 - December 2013
Hot Topic Inc. November 2008 - March 2012
Pacific Sunwear February 2007 - September 2008
The Walt Disney Company 2004 - 2007
The Disney Store, Inc 1996 - 2004
Skills
Software Development, Project Management, Process Improvement, ITIL, Information Technology, Quality Assurance, Telecommunications, Management, Business Process..., Change Management, Cross-functional Team..., SDLC, Vendor Management
Education
Mount San Antonio College
AA, Liberal Arts
University of La Verne
Humanities
Control Data Institute
Associate of Science, Computer Technology
Xerox Services 2011 - Present
ACS December 1997 - Present
Skills
Disaster Recovery, VMware, Virtualization, Vendor Management, ITIL, DNS, Active Directory, Servers, System Administration, Data Center
Education
University of California, Berkeley 1975 — 1976
Xerox Services May 2012 - December 2014
Americam Home Mortgage Services October 2011 - April 2012
JP Morgan Chase November 2009 - December 2010
First American Payment Systems June 2006 - December 2009
Countrywide Home Loans August 2005 - June 2006
Providian Financial December 2001 - August 2005
MCI-Worldcom 2001 - 2001
Airtouch Paging 1998 - 2001
Verizon Wireless 1998 - 2001
Verizon Wireless 1998 - 2001
Skills
Customer Satisfaction, Forecasting, Call Center, Project Management, Risk Management, Credit Cards, Process Improvement, Banking, Outlook, Customer Service, IEX, Technical Support, Microsoft Excel, Training, Workforce Management, Analysis, Call Centers, Time Management, Process Scheduler, Vendor Management
Education
University of North Texas 1994 — 1998
JF Little Enterprises LLC July 2014 - Present
Davita RX September 2013 - July 2014
Xerox Services October 2011 - September 2013
JFLittle Enterprises, LLC. September 2011 - October 2011
Kelly Services December 2010 - October 2011
SuperMedia LLC April 2006 - November 2010
TAC Worldwide April 2006 - July 2006
Randstad Work Solutions May 2005 - March 2006
Skills
Recruiting, Team Building, Leadership, Contract Negotiation, Budgets, Applicant Tracking..., Technical Recruiting, Talent Acquisition, Internet Recruiting, Sourcing, College Recruiting, Onboarding
Education
University of North Texas 2013 — 2015
Bachelor's Degree, Business, Communication, and Rehab Services, 3.9 GPA
University of Phoenix 2005 — 2009
Associates, Business Administration
Collaborative Solutions, LLC July 2014 - Present
Meteorix May 2013 - July 2014
Xerox Services December 2012 - May 2013
Aon Hewitt October 2010 - December 2012
ADP July 2009 - October 2010
ADP Employease April 2008 - July 2009
Hewitt Associates 1997 - 2007
Skills
Benefits Administration, Client Services, Outsourcing, Employee Benefits, Financial Services, BPO, Relationship Management, Key Account..., Acquisition Integration, Offshore Management, Project Management, Vendor Management, HRIS, CRM, SDLC, SaaS, Personnel Management, Offshoring, Requirements Analysis, Call Center, Business Process..., Account Management, Requirements Gathering, Project Delivery, Team Management, Business Strategy, Salesforce.com, Process Improvement, Workday, PeopleSoft, Business Process, ADP Payroll, Business Process..., Business Analysis, Resource Management, HRO
Education
University of Georgia - Terry College of Business 1991 — 1997
BBA, Finance
Xerox Services 2005 - Present
Absolute Quality Inc June 1996 - June 2005
Skills
Business Development, BPO, New Business Development, Management, Account Management, Solution Selling, Outsourcing, Change Management, Strategy, Business Process..., Vendor Management, Cross-functional Team..., Consulting, Program Management, Cloud Computing, CRM, Call Centers, Team Leadership
Education
University of Maryland Baltimore County
Bachelor of Applied Science (B.A.Sc.)
IBM March 2015 - Present
Appirio September 2012 - February 2015
CRM Advantage, LLC June 2006 - August 2012
Soluna Consulting 2003 - 2005
Xerox 2000 - 2002
Xerox Services 1999 - 2000
Xerox 1997 - 1999
Xerox Global Services 1993 - 1996
Wells Fargo Advisors [First Pennsylvania Bank] 1988 - 1990
Boenning & Scattergood, Inc. [Morris Investment Management Company] 1986 - 1988
Skills
Salesforce.com, Cloud Computing, Business Analysis, Strategic Planning, Project Management, Account Management, CRM, Force.com, New Business Development, Social Media, Process Improvement, Change Management, Microsoft Office, Sales Management, Enterprise Software, Team Building, Cross-functional Team..., Strategy, Business Intelligence, Business Development
Education
University of Rochester
Bachelor of Arts (BA)
William E. Simon Graduate School of Business Administration, University of Rochester
Master of Business Administration (MBA)
Xerox March 2014 - Present
Xerox Services May 1998 - March 2014
Mellon Financial & Affiliated Computer Services August 2001 - January 2010
PricewaterhouseCoopers August 2001 - April 2002
Coopers and Lybrand & PricewaterhouseCoopers 1998 - 1999
Headway Corporate Resources January 1996 - April 1998
Holiday Inn 1993 - 1995
Skills
Verint, NICE, Dictaphone, Webex, Excel, PowerPoint, Client Center, SharePoint, Microsoft Excel, Training, WebEx, Process Improvement, Project Management, Cross-functional Team..., Outsourcing, Human Resources, Call Centers, BPO, Quality Assurance
Education
University of North Carolina at Greensboro
M.Ed. & B.S., Consumer Services, Communications, Adult Education
The New York Times February 2014 - Present
Orange Dominicana August 2012 - December 2013
Claro RD July 2008 - August 2012
ITLA January 2008 - August 2009
Verizon Business May 2006 - May 2008
Xerox Services May 2003 - May 2006
Skills
SOA, Algorithms, Agile Methodologies, Java Enterprise Edition, Training
Education
Universidad Dominicana O&M 1998 — 2002
Computing and Systems Engineer, Computer Software Engineering, B.Sc.
AllyAlign Health January 2015 - Present
Xerox Audit & Compliance Solutions October 2012 - December 2014
Xerox Services July 2001 - December 2012
PricewaterhouseCoopers 1998 - 2001
KPMG US August 1993 - July 1998
Skills
Medicaid, Process Improvement, Healthcare, HIPAA, Managed Care, Software Documentation, Medicare, Healthcare Management, Auditing, Project Management, Cross-functional Team..., Vendor Management, Healthcare Information..., Hospitals, Executive Management, Data Analysis, Strategic Planning, Call Centers, Program Management, Health Insurance, Business Process...
Education
University of Richmond - Robins School of Business
BS BA, Accounting
Xerox Services July 2015 - Present
Xerox Services 2014 - July 2015
Xerox Services 2013 - October 2014
Xerox Services 2012 - July 2013
Triangle Pharmacy, Inc May 2005 - November 2011
Eckerd Drug May 2001 - April 2005
Skills
Pharmacy, Pharmacy Benefit..., Managed Care, Healthcare, Medicare Part D, Informatics, Clinical Research, Hospitals, Pharmaceutical Industry, Clinical Pharmacy, Community Pharmacy, Patient Counseling, Pharmacists, Certified Immunizer, Medicare
Education
University of North Carolina at Chapel Hill 1997 — 2001
PharmD, Pharmacy
University of North Carolina at Chapel Hill 1994 — 1996
BS, Chemistry (Biochemistry)
ITConvergence April 2011 - Present
ACS March 2007 - March 2011
Xerox Services 2007 - 2011
Flextronics 2005 - 2005
Kellogg Company 1998 - 2004
Skills
RMAN, Disaster Recovery, AIX, PL/SQL, HP-UX, Red Hat Linux, Solaris, High Availability, System Administration, Oracle 9i, Oracle, Linux, Microsoft SQL Server, Unix, IT Service Management, Integration, Databases, Servers, Oracle HR, Operating Systems, SQL, Data Migration, Performance Tuning, Security, Oracle Applications, Database Administration, Unix Shell Scripting, SQL Tuning, ITIL, SQL*Plus, Data Warehousing, Database Design, Shell Scripting
Education
Universidad del Valle de México 1991 — 1995
LSCA, Computer and Information Sciences and Support Services
HP April 2013 - Present
Xerox Services May 2001 - April 2013
General Electric May 1999 - August 2001
Skills
C#, ASP.NET, Microsoft SQL Server, .NET, Software Development, Silverlight, Visual Studio, AJAX, T-SQL, Web Services, Java, Database Design, HTML, SDLC, XML, Agile Methodologies, WinForms, ASP.NET AJAX, SQL Server 2000-2008, JavaScript, SQL Server Reporting..., SQL Server Analysis..., SOA, jQuery, Business Intelligence, Windows Programming, WCF, Software Project..., SQL, Enterprise Architecture, SharePoint, Databases, Architecture, Web Applications, OLAP, C++, Visual Basic, Multi-threaded..., Flash Builder, ActionScript, Salesforce.com, REST, JIRA, WPF, Scrum, Windows Azure, LINQ, SVN, Cloud Computing, Amazon Web Services...
Education
University of Kentucky 1997 — 2001
Bachelor of Science, Computer Science
Eastern High School 1993 — 1997
High School Diploma
ERCOT May 2013 - Present
Xerox Services January 2010 - April 2013
The DataBase Group March 2008 - January 2009
PDX, Inc. December 2005 - October 2007
American Airlines October 2004 - November 2005
Education
The University of Texas at Arlington
Bachelor of Science (B.S.)
Commonwealth Credit Union October 2013 - Present
Xerox Services 2012 - October 2013
Fifth Third Bank July 2008 - 2011
Starbucks July 2003 - August 2008
Skills
Customer Service, Call Centers, Credit, Telephone Skills, Banking, Home Equity Lines of..., IRAs, Loan Origination
Education
University of Kentucky 2003 — 2008
Bachelor's of Science in Business Economics, Economics
FedEx Office May 2003 - Present
Xerox 2000 - 2003
Xerox Services 1982 - 2003
Education
University of Pittsburgh 1978 — 1982
Bachelor of Arts (B.A.), Writing and Communication
Fiat Services February 2014 - Present
Xerox Services June 2012 - Present
AEES (former ALCOA EES) December 2011 - April 2012
Valeo Service March 2011 - September 2011
Valeo Climate Control April 2010 - March 2011
Johnson Controls May 2009 - November 2009
Valeo Raytheon Systems 2007 - 2008
Valeo 1998 - 2008
ITT Automotive 1994 - 1998
Federal Mogul 1979 - 1993
Skills
SAP FI/CO, SAP SD, SAP MM, Excel, Accounting, Strategic Planning, Microsoft Excel, Financial Analysis, Team Building, SAP R/3, SAP, Forecasting, Budgets, Variance Analysis, Hyperion Enterprise, Finance, Project Planning, Accounts Payable, Internal Controls, Manufacturing, Project Management, Fixed Assets, Process Improvement, Managerial Finance, Consolidation, Financial Reporting
Education
University of Michigan - Stephen M. Ross School of Business 1973 — 1975
M.B.A., Accounting
University of Michigan 1969 — 1973
B.A., Economics, minor in History
Xerox Services July 2012 - Present
Xerox Services October 2007 - July 2012
Affiliated Computer Services (ACS) July 2003 - October 2007
Perot Systems July 2000 - July 2003
Arch Chemicals July 1999 - July 2000
US Air Forces May 1995 - June 1999
Skills
BPO, Outsourcing, New Business Development, Sales, Account Management, Management, Business Development, Program Management, Strategic Planning
Education
The University of Texas at Dallas 2009 — 2010
MBA, International Business
Texas A&M University 1990 — 1995
BS, Industrial Distribution
Public Consulting Group October 2014 - Present
Xerox July 2013 - September 2014
Xerox Services April 2012 - July 2013
Home Depot Austin Technology Center June 2009 - September 2011
Home Depot Austin Technology Center December 2004 - June 2009
Computer Science Corporation June 1997 - September 2003
Computer Science Corporation January 1997 - June 1997
United Fidelity Life Insurance Company August 1988 - March 1996
Trans World Airlines August 1987 - August 1988
United Fidelity Life Insurance Company August 1981 - August 1987
Skills
Hardware, Active Directory, Business Analysis, Computer Hardware, Data Center, Disaster Recovery, ITIL, JCL, JES2, Leadership, MVS, Mainframe, Management, Process Improvement, Vendor Management, Endeavor, Requirements Analysis, Software Documentation, Software Installation, System Administration, Call Centers, TSO, Team Leadership, Technical Support
Education
Columbus International College, Seville Spain 1972 — 1974
AA
The University of Texas at Austin
Bachelor of Business Administration (B.B.A.)
Xerox Services January 2013 - Present
US Cellular February 2010 - January 2013
Telcom Innovations Group October 2007 - February 2009
American Medical Association April 2001 - October 2007
American Bar Association October 1986 - March 2001
Skills
Procurement, Vendor Management, Customer Service, Microsoft Office, Troubleshooting, Telecommunications, Employee Training, Technical Support, Call Centers, Call Center..., Call Center Development, Customer Service..., Customer Service..., Customer Service..., Telecommunication..., Telecommunications..., Telecommunications..., Process Improvement, Wireless, Program Management, Management, CRM, Analysis, Leadership, ACD, Cellular Communications, Team Leadership, Supervisory Skills, Team Building, Budgets, Customer Experience, Microsoft Exchange, Coaching, Team Management, Customer Satisfaction, Customer Oriented, Customer Engagement, Customer Support, Telecommunications..., Avaya, Cross-functional Team..., Training, Customer Retention, Time Management, Workforce Management, Sales
Education
University of Dubuque
BBA, Business Administration and Marketing
Xerox Services January 2009 - Present
United Way of Connecticut January 2005 - January 2009
Skills
Program Management, Process Improvement, Project Management, Vendor Management, PMO, Business Analysis, SDLC, Project Portfolio..., Business Process..., IT Strategy, Requirements Gathering, Visio, SharePoint, Resource Management
Education
Villanova University 2008 — 2008
Six Sigma, Green Belt
University of Colorado at Boulder 1984 — 1988
Bachelor's degree, Kinesiology and Exercise Science
Mercy High School 1980 — 1984
Diploma
Lenovo April 2014 - Present
Xerox Services LLC 2009 - April 2014
Xerox Services 2009 - July 2011
Raleigh Little Theatre 1999 - 2011
Gallery Cafe, restaurant and catering August 2004 - September 2008
Skills
Customer Satisfaction, Management, Call Center, Customer Service, BPO, Service Delivery, Vendor Management, Outsourcing, Team Leadership, Process Improvement, Troubleshooting, Microsoft Office
Education
University of Rhode Island 1989 — 1993
BA, English
Corvondix Consulting, LLC October 2012 - Present
University of Mississippi Medical Center May 2006 - December 2012
University of Mississippi Medical Center January 2005 - January 2006
University of Mississippi Medical Center January 2004 - January 2005
Xerox Services January 2003 - January 2004
Skills
Troubleshooting, Databases, Unix, Perl
Education
Tougaloo College 2000 — 2004
Bachelor of Science (BS), Computer Science
Cooltrax November 2012 - Present
Liverpool FC America March 2011 - May 2015
Xerox Services July 2012 - November 2012
Extraco Banks May 2011 - July 2012
McLane Company May 2009 - October 2009
Skills
HTML, Microsoft Office, Windows, CSS, PowerPoint, Help Desk Support, Desktop Computers, Laptops, Web Design, Outlook, Information Technology, Communicator, Team Leadership, Work Ethic, Ticketing Systems, Active Directory, Networking, Leadership, Software Documentation, Training, Management, Hardware, Microsoft Excel, Customer Retention, Analysis, Teaching, Process Improvement, Sports, Microsoft Word, Leadership Development, Coaching, Sales, Software Installation, Troubleshooting, Time Management, Sports Management, Customer Service, Databases, Visio, Project Management, Employee Relations, Banking, Team Building
Education
University of Mary-Hardin Baylor 2006 — 2010
Bachelor of Science (B.S.), Computer Science
Xerox Services September 2013 - Present
H&R Block September 2002 - Present
Randstad Finance & Accounting January 2013 - September 2013
Mesa Public Schools August 2008 - April 2013
Lake Orion Assembly Plant May 2005 - July 2008
Lear Technologies September 1998 - August 2004
Skills
Coordination, Customer Service, Problem Solving, Excel, Negotiation, Team Building, Microsoft Office, Customer Relations, Word, Budgeting, Time Management, Microsoft Excel, Microsoft Word, Budgets, Conflict Resolution, Leadership, Public Speaking, Coaching, Policy, Marketing, Sales, Strategic Planning, Training, Social Networking, PowerPoint
Education
University of Phoenix 2007 — 2010
BA, Psychology
Xerox Services November 2011 - Present
ibs Productions, LLC January 2004 - Present
Apple Inc. October 2005 - November 2011
Net2Auction November 2003 - August 2006
Education
University of Oregon 2000 — 2003
BA, Journalism/Video Production
Xerox October 2012 - Present
Xerox Services November 1998 - October 2012
Baptist Healthcare System August 1989 - October 1998
Skills
Technical Recruiting, Applicant Tracking..., Human Resources, Onboarding, Internet Recruiting, Taleo, Sourcing, Talent Acquisition, Business Process..., Temporary Placement, Recruiting, College Recruiting, Talent Management, Contract Recruitment, Vendor Management, Executive Search, Call Centers, Benefits Negotiation, Employee Relations, Interviews, Screening, Call center start-up
Education
Union College (KY)
Morneau Shepell January 2014 - Present
Xerox Services September 2011 - April 2012
Bombardier Transportation May 2009 - January 2010
Bombardier Transport May 2009 - January 2010
Bell September 2003 - May 2009
Bell September 2003 - May 2009
SSQ Groupe Financier January 2000 - January 2003
Skills
Excel, VBA, SAP
Education
1997 — 2000
Baccalauréat, Sciences actuarielles
University of Laval
Actuarial Sciences (Bachelor's degree)
Xerox Services February 2010 - Present
Xerox Services (formerly ACS, Inc) May 2005 - January 2010
Xerox Services formerly (Mellon Financial) January 2002 - April 2005
Xerox Services formerly ( Unifi Network,a subsidiary of PwC) January 2000 - December 2001
Xerox Services formerly PricewaterhouseCoopers July 1998 - December 1999
Xerox Services formerly Coopers & Lybrand January 1996 - June 1998
Xerox Services formerly Kwasha Lipton November 1994 - January 1996
Chemical Bank, N.A. October 1992 - November 1994
Skills
Financial Analysis, Financial Reporting, Forecasting, Budgets, Accounting, Strategic Financial..., Managerial Finance, Finance, Vendor Management, Outsourcing, JD Edwards, Revenue Recognition, Essbase
Education
University of Maryland College Park 1988 — 1991
Bachelor of Science (B.S.), Consumer Economics
Western Maryland College 1987 — 1988
U.S. Department of the Treasury November 2013 - Present
Xerox Services June 2012 - October 2012
West at Home October 2005 - April 2012
Atlanta Public Schools August 2004 - May 2005
Delta Air Lines July 1996 - May 2004
Skills
Accounts Payable, Accounts Receivable, Payroll, Financial Analysis, Purchasing, Auditing, Resource Management, Budget Management, Account Acquisition, Quickbooks, Tax Preparation, Management Consulting, MS Office Suite, Accounting, Turbo Tax, Microsoft Office, Data Entry, Invoicing, Management, Spreadsheets, QuickBooks, Budgets, Training
Education
University of Phoenix 2009 — 2011
BS, Business w/Accounting
NAMM California December 2012 - Present
HP Enterprise Services November 2005 - October 2012
Hewlett Packard January 2005 - October 2012
Xerox Services January 1998 - January 2005
Phase II SystemsPhase II Systems January 1988 - January 1998
The University of Montana January 1986 - January 1988
Skills
Virtualization, Data Center, Active Directory, Cloud Computing, VMware, Servers, Disaster Recovery, System Administration, DNS, DHCP, TCP/IP, Network Administration, Network Security, Firewalls, Microsoft Exchange, Troubleshooting, Hardware, Networking, IIS, Routers, Technical Support, Storage
Education
The University of Montana 1985 — 1988
BS. Business Administration, Business Administration and Management, General
The University of Montana 1985 — 1988
Bachelors of Science, Business Administration
Xerox Services July 1999 - Present
SunTrust Bank October 1983 - August 2008
Equifax Credit Information Services Pvt Ltd February 1981 - June 1983
Skills
Project Management and..., Talent Management, Production Managment, Risk Management, Risk Assessment, Operations Management, Operational Streamlining, Budget, Financial Regulation, Change Management, Agent for Change, Budgets, Project Management, Banking, Business Analysis, Cross-functional Team..., Outsourcing, Management, Business Process, Mergers & Acquisitions, Process Improvement, Program Management, PMP, IT Strategy, Project Portfolio..., Visio, SDLC, PMO, Requirements Gathering, Requirements Analysis, Resource Management, Disaster Recovery, IT Management, Software Documentation, Integration, Vendor Management, Business Process...
Education
University of Phoenix 1997 — 1999
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Valencia Community College 1990 — 1995
Associate's degree, Business Administration and Management, General
Xerox Services June 2012 - August 2012
Education
University of Massachusetts, Amherst 2010 — 2014
Xerox June 1996 - Present
Xerox Services 1996 - 2013
Skills
Digital Printing, Print Management, Variable Data Printing, Color Management, Direct Mail, Offset Printing, Direct Marketing, Account Management, Pre-press, Printers, B2B, Wide Format Printing, Marketing Communications, Print On Demand, Digital Marketing
Education
Association of Graphic Communications
University of Arizona
Creative Writing
Sutherland Global Services August 2014 - Present
Xerox Services January 2014 - July 2014
ACS Xerox Services July 2003 - January 2014
Skills
Sales Process, Account Management, CRM, Solution Selling, Cold Calling, Salesforce.com, Direct Sales, Sales
Education
University of Kentucky
Business Administration and Management