Xerox Services
Industry: Company
DescriptionFounded: 1998 Parent organization: Xerox
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Xerox Services Employees
WTST The Blaze January 2014 - Present
Tennessee State University Bookstore August 2013 - Present
CBS Radio June 2014 - July 2014
Clear Channel Communications January 2014 - May 2014
Comcast Cable Communications May 2012 - August 2013
Xerox Services June 2011 - February 2012
Chick-fil-A-Corporate March 2011 - May 2011
Skills
Advertising, Management, Time Management, Sales, Customer Service, Broadcast, Sponsorship, Social Media, Social Networking, Social Media Marketing, Facebook, Marketing, Radio Promotions
Education
Tennessee State University 2010 — 2014
Bachelor of Science (B.S.), Mass Communication/Media Studies
Xerox Services October 2011 - July 2013
Advantage Staffing June 2011 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, HTML, Human Resources, Public Speaking, Time Management
Education
Westwood College - Denver North 2009 — 2011
Associate's degree, Information Technology
Southern University and Agricultural and Mechanical College at Baton Rouge 1996 — 1998
Xerox Services February 2014 - Present
Sonoma County Vintners Co-op November 2010 - August 2013
Baker Hughes December 1994 - February 2009
Morrison Karsten Group 1989 - 1994
NCR Corporation 1984 - 1989
Skills
Customer Service, Microsoft Word, Microsoft Excel, PowerPoint, Time Management, Excelllent..., Strong work ethic,..., Accurate and detailed, Exceptional planner and..., Schedule Management, 75+ WPM typing..., Dedicated Team Player
Education
Santa Rosa Junior College 1978 — 1980
Legal Secretary Courses
Montgomery High School 1975 — 1978
Diploma, Business - General Ed.
Atos September 2004 - Present
Xerox Services 2004 - 2015
Xerox Services 2004 - 2015
McDonald's Corporation November 1995 - May 2004
Skills
Disaster Recovery, Procurement, ITIL, Service Delivery, Vendor Management, Servers, Data Center, Change Management, Team Management, Strategy, SDLC, SharePoint, Leadership, IT Operations, Management, Cloud Computing, Outsourcing
Education
Robert Morris University - Illinois 1987 — 1989
Associates, Micro Computer Specialist
Atos October 2014 - Present
Xerox Services May 2012 - Present
Walker County IT Dept. January 2012 - June 2012
Affordable PC Repair August 2011 - October 2011
Sam Houston State University January 2010 - September 2010
Sam Houston State University April 2009 - January 2010
CCISD August 2007 - August 2008
Skills
Computer Hardware, Active Directory, Troubleshooting, Microsoft Office, System Administration, Windows, Windows Server, Help Desk Support, Network Security, OS X, Digital Forensics, Programming Languages, Data Center, Tape Libraries, Computer Network..., Virtual Machines, Data Security, Microsoft SQL Server, Disaster Recovery, Disaster Risk Reduction, Backup & Restore, Backup & Recovery..., CSS, Windows 7, Suse
Education
Sam Houston State University 2008 — 2013
Bachelor of Science (BS), Computing Science, emph. Information Assurance
San Jacinto College 2005 — 2007
Associate of Arts (A.A.)
Clear Brook High School 2001 — 2005
Wells Fargo November 2013 - Present
Bank of America July 2012 - Present
Aon Hewitt August 2011 - January 2012
Xerox Services September 2010 - February 2011
Skills
Mortgage Modification, Salesforce.com, LAMP, Workout Packaging..., CRM, Process support, Loan Modifications, Customer Service..., 401k, 401k Rollovers, Pensions, Document collection, LMA, Homesaver, Human Resources for..., Time Management
Education
North Carolina Central University 2006 — 2009
Harding High School
Harding High School
diploma
North Carolina Central University
Kivala-HR August 2012 - Present
Xerox Services March 2009 - August 2012
ACS, INC January 2008 - March 2009
Affiliated Computer Services 2005 - March 2009
Affilated Computer Service (ACS,Inc) July 2005 - December 2007
Delta Air Lines 2001 - 2005
Delta Air Lines, Inc 1998 - 2001
Delta Air Lines 1991 - 1998
Skills
Project Implementation, Customer Experience..., Call Center, BPO, Process Improvement, Outsourcing, Customer Experience, Change Management, Service Delivery, Vendor Management, Training, Leadership, Process Management, CRM, PMO, Operations Management, Cross-functional Team..., Workforce Management, Transition Management, Management Consulting, Management, Business Transformation, Program Management, Team Leadership, Business Process..., IT Strategy, Six Sigma, Strategy, Shared Services, ITIL, Business Analysis, Call Centers, PMP, Team Management, Project Management, SDLC, Quality Assurance, Human Resources, Requirements Analysis, Performance Management, HRIS, Integration, Employee Training, Offshoring, Business Process, ERP, Employee Benefits, Consulting, Process Engineering, SAP HR
Education
University of Dallas 1984 — 1988
BA, Economics
FT Worth Country Day School 1980 — 1984
High School
Xerox Services 2007 - Present
Bracewell & Giuliani LLP 2002 - 2007
The Kleberg Law Firm 2000 - 2002
Skills
Commercial Litigation, Litigation, Corporate Law, Litigation Management, Corporate Governance, Civil Litigation, Intellectual Property, Arbitration, Licensing, Legal Research, Dispute Resolution, Employment Law, Contract Negotiation, Internal Investigations, Compliance, Risk Management, Privacy Law, Legal Compliance, Courts, Joint Ventures, Mediation, Trials, Securities Regulation, Fraud, Mergers & Acquisitions, Bankruptcy, Private Investigations, Legal Writing, Due Diligence, Software Licensing, Litigation Support, Competition Law, Data Privacy, Legal Advice, Restructuring, Trademarks
Education
Texas Tech University - Rawls College of Business 1997 — 2000
MBA, Finance
Texas Tech University School of Law 1997 — 2000
JD, Law
The University of Texas at Austin 1993 — 1997
B.A., Political Science/ Business Admin.
The University of Texas at Austin - Red McCombs School of Business 1993 — 1997
BerryDunn April 2014 - Present
Xerox Services April 2010 - April 2014
HP Enterprise Services (formerly EDS Corporation) December 1990 - March 2010
Skills
Program Management, Strategy, Integration, Information Technology, Management, Business Analysis, Business Process, Management Consulting, Software Development, Requirements Analysis, SDLC, Service Delivery, Vendor Management, Testing, Process Improvement, Consulting, Requirements Gathering, Healthcare, Change Management, Business Process..., Outsourcing, PMP, Healthcare Information..., Project Portfolio..., Contract Negotiation, IT Management, PMO, Enterprise Architecture, IT Strategy, Business Intelligence, Leadership, Solution Architecture, Software Project..., Project Planning, Project Management, Project Delivery
Education
University of Phoenix 2010 — 2012
Master of Business Administration (MBA)
Portland State University 1998 — 2000
Engineering and Technology Management
The University of Memphis 1986 — 1989
B.S., Mathematical Sciences (Applied Mathematics); Minor in Psychology
CHRISTUS Health March 2013 - Present
SNI Companies December 2012 - February 2013
Concentra a Humana Company July 2007 - September 2012
Concentra August 2006 - July 2007
Concentra October 2005 - August 2006
Xerox Services May 2002 - October 2005
Service King Paint & Body May 2001 - May 2002
Meristar Hotels and Resorts - formerly American General Hospitality Inc. August 1996 - September 2001
Skills
Onboarding, Human Resources, Healthcare Industry, Payroll, Corporate Relocation, Customer Service, Callidus, Wire Transfers, Employee Referral..., Ultipro, Job Descriptions, FMLA, I-9 Compliance, Incentive Programs, ADP Payroll, Applicant Tracking..., Hiring, Talent Management, Management, Recruiting
Education
Brookhaven Community College 2013 — 2015
North Lake College 2001 — 2001
Coursework completed
Sutherland Global Services July 2015 - Present
Xerox July 2012 - September 2014
Xerox Services April 2008 - July 2012
Xerox Services October 2007 - April 2008
Xerox Services October 2005 - October 2007
Xerox Services July 2004 - October 2005
Skills
Program Management, Training, Leadership, Call Center, Customer Service, Workforce Management, Process Improvement, Customer Satisfaction, Outsourcing, Operations Management, Analysis, Contact Centers, Telecommunications, Team Building, Change Management, Employee Relations, Account Management, Budgets, Business Process..., CRM, Call Centers, Coaching, Cross-functional Team..., Customer Retention, Disaster Recovery, Management, Microsoft Office, Outlook, Performance Management, Policy, Sales, Service Delivery, Software Documentation, Team Leadership, Team Management
Education
University of Oregon 2002 — 2004
Bachelor of Science (BS), Psychology
Southwestern Oregon Community College 2000 — 2002
Associate of Science (AS), AAOT
Red Sky Solutions, LLC April 2014 - Present
Xerox Services August 1999 - March 2014
Affiliated Computer Services August 1999 - April 2012
ACS, Inc. 1999 - April 2012
Protocol 42 LLC September 2007 - September 2010
Steady Distributing LLC September 2006 - January 2010
Skills
Network Administration, Server Administration, Servers, Telephony, VPN, Data Center, VoIP, Networking, System Administration, Security, Virtualization, VMware, Firewalls, IT Management, Active Directory, Cisco Technologies, Disaster Recovery, Microsoft Exchange, Windows Server, Wireless Networking, IT Operations
Education
Western Governors University 2011 — 2013
Bachelor of Science (BS), Business Administration and Management, General
Salt Lake Community College 2001 — 2008
AS, General Studies
Cognizant August 2015 - Present
Cognizant Technology Solutions August 2013 - July 2015
Xerox Services October 2011 - July 2013
ACS, a Xerox Company November 2008 - September 2011
ACS, a Xerox Company September 2008 - September 2011
Affiliated Computer Services March 2006 - August 2008
Affiliated Computer Services February 2004 - March 2006
Affiliated Computer Services June 2002 - January 2004
Affiliated Computer Services June 2001 - May 2002
Skills
Vendor Management, Business Development, Medicaid, Leadership, Solution Focused, Relationship Management, Management, Solution Selling, Project Management, Business Analysis, Coaching, Analysis, SDLC, Requirements Analysis, IT Strategy, Risk Management
Education
The University of Georgia 1997 — 2001
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
University of Georgia - Terry College of Business 1997 — 2001
Bachelor's Degree, Management Information Systems, Cum Laude
Alorica 2014 - Present
Lowe's Companies, Inc. August 2014 - January 2015
Xerox Services May 2013 - December 2013
Kmart Corporation May 2010 - April 2013
Skills
Customer Service, Technical Support, Outlook, Customer Support, Microsoft Office, Office Administration, Retail Sales, College Recruiting, Recruiting, Product Support, Managing Database, Data Entry, Paint, Ableton Live, Paint.NET, Adobe Acrobat, Insurance, Blinds, Online Research
Education
Pueblo Community College 2006 — 2008
Associate of Arts (AA), Social Sciences
Pueblo Central High School 1995 — 1999
Diploma, General Studies
Xerox Services March 2015 - Present
Xerox Services October 2014 - March 2015
Cognosante 2014 - April 2014
Cognosante December 2013 - April 2014
Cognosante September 2013 - December 2013
Xerox Services January 2011 - August 2013
ACS, a Xerox Company February 2010 - December 2010
Alpha Rae Personnel July 2008 - January 2010
BKD CPAs & Advisors November 2003 - May 2006
May Department Stores September 2001 - February 2003
Skills
Analysis, Customer Relations, Microsoft Office, Accounting, Problem Solving, Customer Service, Mentoring, Team Building, Public Speaking, Data Analysis, Engineering, Policy, Budgeting, Documentation, Coaching, Software Documentation, Budgets, Process Improvement, Management, Training, Leadership, Government, Medicaid, Contract Negotiation, Program Management, Team Leadership, Recruiting, Change Management, Project Management, Project Planning, Employee Relations, Process Scheduler, Performance Management, Business Process...
Education
Purdue University Calumet 1998 — 2001
Associates of Science, Civil Engineering Technology
Bass Pro Shops September 2014 - Present
Comprehensive Life Resources June 2013 - Present
Rainier Connect November 2012 - September 2013
Xerox Services April 2012 - August 2012
Department of the Interior - U.S. Geological Survey February 2011 - August 2011
Skills
XP, Help Desk Support, Active Directory, Windows 7, Troubleshooting, Technical Support, Computer Hardware, Windows, Software Documentation, Lotus Notes, Windows Server, Printers, Network Administration, Software Installation, Call Center, Hardware
Education
Tacoma Community College 2009 — 2013
AAS in Networking & Convergence Technologies, Information Technology
Xerox Services January 2012 - March 2014
Ronald McDonald House of Southern NJ May 2011 - August 2011
Rutgers University January 2009 - June 2011
Skills
Team-oriented, Customer Service, Data Entry, Time Management
Education
Drexel University 2014 — 2015
ACE BSN
Rutgers, The State University of New Jersey-New Brunswick 2007 — 2011
Bachelor of Science (B.S.), Public Health
Xerox Services
Skills
SDLC, IT Management, IT Strategy, Vendor Management, Disaster Recovery, Management, Information Technology, Outsourcing, Healthcare Information..., IT Outsourcing, IT Operations, Data Center, Integration, Business Intelligence, ITIL, Business Analysis, Leadership
Education
Northern Arizona University, College of Business Administration 1985 — 1990
Mohu Consumer Electronics March 2014 - Present
Xerox Services December 2011 - March 2014
North Carolina State University August 2008 - May 2011
North Carolina State University August 2007 - May 2008
N.C. State University Chemistry Business Office August 2006 - August 2007
Skills
Foreign Languages, Computer Proficiency, People Skills, Time Management, Software Documentation, Retail, Teamwork, Critical Thinking, Analytical Skills, Organizational..., Report Writing, Volunteering, Social Skills, Coordination
Education
Zhejiang University 2011 — 2011
North Carolina State University 2006 — 2011
Bachelor of Arts (BA), International/Global Studies
SelfRefind July 2014 - Present
Linverts LLC April 2014 - May 2015
Creative Lodging Solutions May 2013 - July 2014
Xerox Services April 2011 - May 2013
Kentucky Housing Corporation December 2006 - April 2011
Corning Incorporated June 2004 - July 2006
EDS June 2003 - June 2004
Skills
vSphere, Windows, Visio, PIX, Dell Computers, Debian, DNS, Security, Ubuntu, Windows 7, VMware ESX, SharePoint, VMware, Active Directory, IIS, Troubleshooting, Linux, Disaster Recovery, VPN, IPv6, IPV6 Tunneling, Citrix, Microsoft Exchange, Virtualization, Firewalls, Windows Server, Servers, Networking, Cisco Technologies, Data Center, DHCP
Education
Spencerian College-Lexington 1999 — 2001
Associate, Electronic Engineering Technology, GPA 3.5 / 4.0
Spencerian College-Lexington 1999 — 2001
Diploma, Computer Repair
Boyle County High School 1994 — 1999
High School Diploma, Math
Harmony Public Schools - Texas July 2015 - Present
Raba Kistner, Inc. December 2013 - July 2015
Texas Tech University Health Sciences Center September 2012 - November 2013
Harmony Public Schools - Texas September 2011 - April 2012
American Income Life Insurance Company February 2011 - June 2011
Xerox Services September 2009 - January 2011
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, QuickBooks, Accounting, Accounts Payable, Accounts Receivable, Payroll, Outlook, Spreadsheets, Auditing, Bookkeeping, Invoicing, SharePoint, Leadership, Time Management, Human Resources, Training, Social Media, Management
Education
Prairie View A&M University 2012 — 2014
Master of Business Administration, Business Administration and Management, General, 3.26
Sam Houston State University 2005 — 2009
Bachelor of Science, Industrial Technology: Design & Development, 3.02
Xerox Services November 1996 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Outlook, Windows, Teaching, HTML, Unix, Linux, Visual Basic, Visual Studio, Mac OS X
Education
Santa Monica College 2011 — 2014
AA, Computer Science
University of Utah 1991 — 1995
Philosophy, German
US Bank March 2006 - August 2015
Colliers-International March 2003 - July 2005
Xerox Services April 1999 - November 2001
Skills
Leadership, Strategic Planning, Leadership Development, Team Building, Training, Customer Service, Teaching, Coaching
Education
Oakwood College 1984 — 1986
Business Administration
Freelance December 2014 - Present
Freelance August 2014 - November 2014
Humane Society 2014 - 2014
Xerox Services 2013 - 2013
Self-employed 2012 - 2013
Skills
Pair Programming, Git, TDD, HTML, JavaScript, jQuery, CSS, SQL, Ruby, Ruby on Rails, PostgreSQL, Objective-C, OS X, Java, C, C++, Unix, Unix Shell Scripting, Ember.js, Agile Project Management, Lisp, LaTeX, AutoCAD, Windows, Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, Spanish, Teaching, Public Speaking, Editing, Strategic Planning, Chemistry, English, Test Driven Development
Education
Epicodus 2014 — 2014
Web programming
Portland Community College 2011 — 2013
Computer Science
University of Oregon 2010 — 2011
Chemistry
Tigard High School 2006 — 2010
Black Knight Financial Services November 2012 - Present
Xerox Services March 2009 - November 2012
BancTec July 1995 - October 2008
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Salesforce.com..., Performance Reporting, Data Analysis, Statistical Reporting, SAP, Production Planning, MRP, IT Service Management, Storage, SaaS, BPO, Windows 7, Outsourcing, Lead Generation, Solution Selling, Salesforce.com, Marketing Management, Sales Operations, Cloud Computing, Enterprise Software, Sales, Management, Program Management, CRM, Cross-functional Team..., Leadership, Team Management, SharePoint, Strategic Partnerships, Change Management, Process Improvement, RFP, Operations Management, Business Process..., PeopleSoft, Talent Management, Vendor Management, Business Process, Customer Satisfaction, Business Intelligence, Business Development, Forecasting, Account Management, Business Analysis, Team Building, Team Leadership, Sales Process
Education
The University of Texas at Arlington
Xerox Services April 2012 - Present
ACS a Xerox Company June 2006 - April 2012
Skills
Six Sigma, Process Improvement, Change Management, Project Management, Strategic Planning
Education
Regent University 1994 — 1996
MBA, Management
WVIT 1973 — 1977
BSCE, Engineering
Cognizant Technology Solutions August 2013 - Present
Xerox Services April 2012 - July 2013
ACS, a Xerox Company July 2007 - March 2012
Palmetto GBA June 2005 - July 2007
Palmetto GBA November 2002 - June 2005
Skills
Healthcare Information..., EDI, Testing, Quality Assurance, Requirements Analysis, SDLC, HL7, Requirements Gathering, Visio, Microsoft SQL Server, Test Automation, EHR, HIPAA, Software Documentation, Databases, Test Planning, Software Quality..., Program Management, Agile Methodologies
Education
The Ohio State University
Bachelor of Science (B.S.)
Xerox Services June 2014 - September 2014
RIT Gracie's 2011 - 2013
Rochester Housing Authority July 2008 - August 2008
Skills
Customer Service, Food & Beverage, Cash Register, Cashiering, Team-oriented, Friendly Personality, Computers, Hardwork, Learning Quickly
Education
Rochester Institute of Technology 2010 — 2013
Did not graduate, Criminal Justice
Northeast College Preparatory School 2006 — 2010
High School
Altec April 2014 - Present
LKQ Corporation April 2013 - September 2013
Xerox Services October 2008 - February 2013
United States Air Force March 2003 - April 2008
Skills
Ground Support Equipment, Aircraft Maintenance, Aviation, Military Aviation, Supervisory Skills, Organizational..., Airlines, Logistics Management, Air Force, Defense, Supervisory Experience, Heavy Equipment, Customer Service, Leadership, Microsoft Office, Military, Military Experience, Process Improvement, Program Management, Project Management, Team Leadership
Education
University of Detroit Mercy 2001 — 2002
Business Administration and Management, General
Ocean County College
Associate's degree, Engineering
Commonwealth Property Management June 2015 - Present
Hope Staffing 2009 - Present
Truaxis, A MasterCard Company July 2013 - December 2013
Mobiquity, Inc. 2013 - 2013
Xerox Services January 2012 - December 2012
SourceRight Solutions 2011 - 2011
Technical Recruiting Projects 2010 - 2011
The Adler Group April 2008 - 2009
L-3 Communications Sonoma EO February 2004 - March 2008
Staffing Corp (formerly techs.com) 1999 - 2004
Skills
Recruiting, Interviews, Talent Management, Executive Search, Internet Recruiting, Technical Recruiting, Human Resources, Resume Writing, Training, Permanent Placement, Talent Acquisition, Applicant Tracking..., Leadership, Employer Branding, Management, Hiring, Process Improvement, Coaching, Contract Recruitment, Marketing, Sourcing, College Recruiting, Recruitment Advertising, SDLC, Consulting, Start-ups, Advertising, Career Counseling, Staffing Services, Workforce Planning, Recruitment Marketing, Screening Resumes, Organizational..., Career Development, Cold Calling, IT Recruitment, Screening, Employee Relations, Performance Management, Recruiter Training, Hiring Manager &..., Full-cycle Recruiting, Creative Job Ads, Creative Job Ad Writer, Creative Sourcing, Direct Recruiting, ATS Implementation &..., ATS Process Improvement, Recruitment Process..., Recruitment Process
Education
Sonoma State University 1993 — 1996
Anthropology
Airserv Corp May 2011 - Present
Texas Health Presbyterian Hospital of Dallas August 2012 - December 2012
Prospect Airport Services May 2010 - May 2011
Computer Sciences Corporation (CSC) September 2008 - March 2009
Xerox Services December 2007 - August 2008
Leadership January 2003 - January 2004
Skills
Customer Service, Call Center, Healthcare, Sales, Troubleshooting, Employee Benefits, Hospitals, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Analysis, Process Improvement, Call Centers, Training, Teamwork, Research, Employee Relations, Access
Education
Texas Woman's University 2009 — 2012
Master of Health Systems Management, Health/Health Care Administration/Management
Kwame Nkrumah University of Science and Technology 2003 — 2007
Bachelor of Science, Biology
Xerox Services May 2012 - Present
ReadyOne Industries July 2011 - June 2012
HP Enterprise Services 2001 - 2011
Compaq Computer Corp 1998 - 2001
Digital Equipment Corporation 1994 - 1998
Skills
Account Management, ACD, BPO, Budgeting, Business Analysis, Call Center, Coaching, Change Management, Customer Relations, Customer Service, Customer Satisfaction, Creative Problem Solving, Employee Relations, Excel, Forecasting, Help Desk Management, Human Relations, Internal Communications, ITIL, IVR, Leadership Development, Mentoring, Microsoft Office, Negotiation, New Business Development, Offshoring, Operations Management, Organizational Change, Organizational..., Organizational..., Outsourcing, People Management, Planning, Problem Solving, Process Improvement, Program Management, Product Support, Performance Management, Quality Assurance, Strategic Communications, Strategic Planning, Team Building, Team Leadership, Telemarketing, Telecommunications, Team Management, Time Management, Vendor Relations, Workforce Management, Vendor Management
Education
Regis University
BS, Computer Information Systems
UCLA Anderson School of Management
Latino Leadership Institute Graduate
Lowe's Companies, Inc. March 2015 - Present
Xerox Services March 2012 - December 2012
Portland Community College September 2009 - December 2009
Portland Community College 2009 - December 2009
Ruby Tuesday Restaurants April 2007 - January 2009
Portland Community College 2009 - 2009
Rhino Staging Inc April 2006 - January 2008
TDM AdHold Inc January 2005 - February 2006
Macheesmo Mouse & Pacific Coast Restaurants August 2001 - December 2004
CitySprint Delivery Services October 1999 - July 2001
Skills
Biotechnology, GMP, FDA, Validation, Microbiology, GLP, Quality System, Manufacturing, Microsoft Office, Microsoft Excel, Microsoft Word, Sop, Customer Service, Troubleshooting, Team Building, Quality Assurance, Lean Manufacturing, Training, Laboratory
Education
Portland Community College 2009 — 2009
Certificate in Bioscience Technology: Biotechnician, Bioscience
Portland Community College 2009 — 2009
Graduate, Bioscience Technology
Portland Community College 2009 — 2009
Bioscience Technician certificate, Biotechnolgy: Bioscience Technician
ACS, a Xerox Company June 2005 - Present
Xerox Services 2005 - Present
AutismCopper Hill School September 2001 - June 2005
Cendant Mortgage December 2000 - September 2001
Rutgers University Telefund May 1999 - November 2000
Skills
Process Improvement, Quality Assurance, Analysis, Training, Management, Call Centers, Project Planning, Data Analysis, Coaching, Document Management, Customer Service, System Deployment, Time Management, Databases
Education
Rutgers, The State University of New Jersey-New Brunswick 1997 — 2000
BA, Psychology
ACS May 2011 - Present
Xerox Services August 2002 - Present
Xerox Services June 2008 - May 2011
ACS June 2008 - May 2011
Skills
Medical Terminology, Pharmaceutics, Customer Service, Typing, Bilingual, Office Management, Team Management, Team Leadership, Job Scheduling, Call Centers, Call Center...
Education
Salter College-West Boylston 2006 — 2007
Medical/Clinical Assistant
North High School
General Studies
Dreher Insurance June 2001 - Present
Mending The Gap 2014 - 2015
Mending The Gap 2014 - 2015
Dreher Interior Design and Workrooms January 1993 - January 2003
Xerox Services March 1984 - March 1986
Skills
Commercial Insurance, CAI CE class..., Property & Casualty..., Condos, Insurance, Claim, Homeowners, D&O, Directors & Officers..., Claims Management, Underwriting, Sales, Community Associations, Renters, Community Association..., Small Business, Casualty, Insurance Law, Health Insurance, Commercial Lines, Commercial Real Estate, Employment Practices..., Professional Liability, Property, Umbrella Insurance, Investment Properties, Townhomes, E&O, HOA, Liability Analysis, Rentals, Errors & Omissions, Contract Negotiation, Customer Service, Marketing, Real Estate, Strategic Planning, Negotiation
Education
Philadelphia University 1980 — 1983
B.S., Textiles, Marketing, Management
CSA Travel Protection February 2013 - Present
TMG, Inc. February 2011 - February 2013
Paradise Valley Hospital November 2008 - January 2010
KPMG LLP January 2007 - July 2008
Xerox Services November 1998 - January 2007
Metropolitan Life September 1995 - October 1998
EastLake Homeowners Association 1993 - 1998
Sheppard Mullin Richter & Hampton LLP July 1990 - March 1995
Katten Muchin Rosenman LLP September 1975 - July 1990
Skills
Customer Relations, Customer Service, Administration, Planning, Contract Negotiation, Budgeting, Microsoft Office, Mentoring, Business Planning, Teamwork, Negotiation, Change Management, Purchasing, Budgets, Project Planning, Operations Management, General Awesomeness, Management, Program Management, Project Management, Cross-functional Team..., Customer Satisfaction, Leadership, Team Building, Training
Education
San Diego State University-California State University 2010 — 2010
Project Management
Northeastern Illinois University 1984 — 1989
B.A., Business Administration
CA Technologies July 2015 - Present
CompuCom @Cisco June 2012 - July 2015
Xerox Services April 2010 - June 2012
Sears Home Repair Services March 2008 - January 2009
Piper Technologies June 2007 - March 2008
Sears Holdings Corporation May 2005 - June 2007
Skills
Outstanding Customer..., Laundry Repair, Computer Repair, Cabling, Auto Repair, Apple Computers, Linux Operating Systems, Red Hat Linux, Customer Service, Linux, Hardware, Troubleshooting, XP, Automotive Repair, Networking, Computer Hardware, Windows XP, Technical Support, Windows, Software Installation, Leadership, Routers, VoIP, Unix, Microsoft Office
Education
Wake Technical Community College
A.A.S, Networking Technologies, 3.7
North Carolina State University 1999 — 2004
B.S, Mechanical Engineering
Xerox Services November 2014 - Present
Verizon Wireless March 2007 - July 2014
Verizon Wireless May 2005 - March 2007
Verizon Wireless June 2004 - June 2005
Verizon Wireless July 2003 - July 2004
Merant software July 2002 - July 2003
Avant! June 2001 - June 2002
The Good Guys July 1995 - June 2001
Veterans Clinic June 1998 - June 2000
U.S. Coast Guard December 1990 - December 1994
Skills
Account Management, Solution Selling, Sales Prospecting, Strategic Planning, E-Rate, E-Learning, E-commerce, Contract Negotiation, Government Contracting, Government Procurement, Educational Technology, Healthcare Information..., Direct Sales, Customer Retention, Wireless, Telecommunications, Salesforce.com, Cold Calling, Selling, Sales Process, Team Building, Sales, M2M, Mobile Devices, Business Development, B2B, Managed Services, Sales Presentations, Product Marketing, Leadership, Strategy, Business Strategy, Project Management, Wireless Networking, Wireless Broadband, Customer Experience, Strategic Partnerships, Sales Operations, Training, 4G, SaaS, Process Improvement, Cloud Computing, Mobile Communications, CRM, Sales Management, Enterprise Software, Broadband, Management, Team Leadership
Education
Naval Encryption Repair and Maintenance 1992 — 1992
Completion, Data encryption, theory, repair and maintenance, Pass
Oregon State University 1997 — 2001
Accounting, Business Administration and Management, General, 3.1
Lane Community College 1995 — 1997
Associate of Arts and Sciences (A.A.S.), Business/Commerce, General
Electronics School 1991 — 1991
Graduated, Electronics theory and troubleshooting, Pass
United States Coast Guard Training Center 1990 — 1999
Coast Guardsmen, Basic Trainiing, Pass
John F. Kennedy High School 1986 — 1989
Diploma, Business/Commerce, General
North Carolina Central University August 2014 - Present
UNC-General Administration June 2014 - Present
North Carolina Central University December 2012 - May 2014
Xerox Services May 2012 - December 2012
NCCU August 2011 - May 2012
Rite Aid Pharmacy June 2008 - May 2011
Skills
Customer Service, Data Entry, Time Management, Payroll, Process Scheduler, Teamwork, Software Documentation, Microsoft Office, Access, Analysis, Microsoft Word
Education
North Carolina Central University 2012 — 2014
Master's degree, Information Science/Studies
North Carolina Central University 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
North Carolina Central University 2008 — 2012
Bachelor of Science (BS), computer information systems
North Carolina Central University
Master of Business Administration; MBA/MIS Degree; Bachelor of Science, Library and Information Science; Computer Information Systems
Verizon Enterprise Solutions September 2013 - Present
The Lean Six Sigma Group January 2013 - September 2013
Xerox Services 1982 - April 2013
Skills
Business Process..., Process Improvement, Six Sigma, Continuous Improvement, Operations Management, Quality Management, Process Engineering, Innovator, Consultant, Sales, Sales Management, Lean Six Sigma Black..., Program Management, Business Planning, Manufacturing, Budgets, Product Management, Management, Pre-sales, Coaching, Sales Process, Outsourcing, Change Management, Start-ups, Organizational..., Business Process, Management Consulting, Strategy, Value Stream Mapping, Account Management, Selling, Cross-functional Team..., Supply Chain Management, CRM, Team Leadership, Business Intelligence, Risk Management, MS Project, Managed Print Services, Lean Manufacturing, Project Portfolio..., Forecasting, Team Management, Product Development, Operational Excellence, Business Transformation, Business Strategy, Business Development, Project Planning, Vendor Management
Education
Stanford University Graduate School of Business 2012 — 2013
Decision Analysis and Risk Management, DEcision Analysis
New York University - Leonard N. Stern School of Business 1975 — 1977
MBA, Business
Valor Abbey May 2015 - Present
Xerox Services March 2015 - Present
Xerox Services October 2014 - March 2015
Best Buy Mobile October 2012 - January 2013
Walt Disney World April 2012 - August 2012
Portland State Vanguard November 2011 - January 2012
Skills
Journalism, Creative Writing, Video Production, Video Editing, Film, Retail, Entertainment, Editing, Customer Service, Quality Assurance, Gaming, Blogging, Writing, Social Networking, Social Media
Education
Portland State University 2010 — 2014
Bachelor of Arts (B.A.), Film/Writing, 3.29 GPA
Southridge High School 2005 — 2009
High School Degree
Stamford Police Department April 2014 - Present
U.S. Army Reserve 2007 - Present
U.S. Army Reserve October 2012 - October 2013
U.S. Army Reserve October 2008 - October 2009
Xerox Services January 2006 - January 2007
Skills
Leadership, Training, Command, Microsoft Office, Policy, Military Experience, Military Operations, Active DoD Secret..., Military Police, Customs Regulations, Traffic Accident..., Traffic Management, Detainee Operations, CompTIA A+ Certification, MCSA, Microsoft SQL Server, SQL Server Management..., Military Training, Troubleshooting, Management, Intelligence Analysis, Human Resources, Time Management, Information Assurance, Security Clearance, Overseas Experience
Education
Queens College 2011 — 2012
Bachelor of Business Administration (BBA), International Business
Queensborough Community College 2010 — 2011
Associate of Science (AS), Business Administration and Management, General
Xerox Services January 2012 - August 2013
SynCon Technologies July 2010 - December 2011
Skills
Cisco Technologies, Troubleshooting, Cisco Call Manager, VoIP, Unified Communications, Networking, Telecommunications, Servers, Active Directory, Public Speaking, Microsoft Office, Avaya, Network Administration, Integration, Operating Systems, ITIL, IP, Network Design, Windows, DHCP, System Administration, Switches, TCP/IP, Windows Server, Avaya PBX, IP Networking, Call Centers, Network Engineering, Technical Support, IT Management, Help Desk Support
Education
Stevens Institute of Technology 2013 — 2015
ME
Immaculate Conception High School
University of the West Indies, Mona
BS
Xerox Services May 2012 - Present
Study Island April 2010 - May 2012
Plano Eye Associates February 2006 - October 2009
MetLife November 2006 - March 2007
Purdue Telefund July 2002 - December 2005
Birck Boilermaker Golf Complex July 2002 - August 2004
Skills
Recruiting, Sourcing, Sales, Social Networking, Staffing Services, Hiring, Management, Interviews, Time Management, Selling, Networking, Leadership Development, Applicant Tracking..., Talent Acquisition, Training
Education
Purdue University 2001 — 2005
Sociology, Sociological Theory
Allen High School 1998 — 2001
Xerox Services January 2015 - Present
Buck Consultants at Xerox May 2013 - December 2014
Buck Consultants at Xerox January 2010 - April 2013
Buck Consultants, an ACS company January 2003 - December 2009
Mellon Financial January 1998 - December 2002
Buck Consultants August 1986 - December 1997
Skills
401k, Defined Benefit, health and welfare..., Global Stock Plan..., Benefits Administration, Employee Benefits, Manage Client..., Fiscally Responsible, BPO, Vendor Management, HR Consulting, COBRA, Compensation & Benefit, Process Improvement, Outsourcing
Education
Pace University
BBA, Finance, Mathematics
Xerox Services 2015 - Present
Xerox Services - Commercial Healthcare Division June 2010 - July 2015
Skills
Public Speaking, Negotiation, Sales Management, Sales, International Sales, Key Account Management, Outsourcing, Problem Solving, Critical Thinking, Strategic Planning, Mechanical Aptitude, New Business Development, Customer Service, HIPAA, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Windows, Research, Outlook, Teaching, Photoshop, Budgets, Consulting, Disaster Recovery, Strategic Partnerships, Unified Communications
Education
Stephen F. Austin State University 1981 — 1985
Xerox Recovery Services (a Xerox company) October 2013 - Present
Xerox Services October 2010 - October 2013
ACS Recovery Services (formerly Primax Recoveries) January 2010 - September 2010
ACS July 2008 - December 2009
ACS Recovery Services (formerly Primax Recoveries) January 2007 - June 2008
ACS Recovery Services (formerly Primax Recoveries) October 2000 - December 2006
ACS Recovery Services (formerly Primax Recoveries) May 1998 - September 2000
ACS Recovery Services (formerly Primax Recoveries) September 1996 - April 1998
Skills
Strategic Planning, Six Sigma, Operations Management, Software Development, Business Development, Information Technology, Technical Analysis, Continuous Improvement, Income Statement, Requirements Analysis, Business Analysis, SDLC, Process Improvement, Software Project..., Business Process..., NetApp, NetApp Filers, Software Documentation, IT Management, Management, Enterprise Software, Quality Assurance, Leadership
Education
Southern New Hampshire University 2015 — 2016
Master's Degree, Data Analytics
Northern Illinois University 1992 — 1996
Bachelor of Science, Political Science
Durham Public Schools August 2014 - Present
Citizen Schools January 2011 - Present
Salvation Army January 2010 - January 2011
Xerox Services January 2009 - January 2010
Club 02 Fitness January 2008 - January 2009
Kohl’s January 2006 - January 2008
A.E. Finley YMCA January 2003 - January 2007
Skills
PowerPoint, English, Research, Windows, Outlook, Photoshop, HTML, Public Speaking, Strategic Planning, Negotiation, C++
Education
North Carolina Central University 2012 — 2015
BS, Elementary Education
North Carolina Central University 2012 — 2015
Bachelor of Arts (B.A.), Elementary Education and Teaching
Reliant Energy January 2015 - Present
Asurion January 2014 - January 2015
Xerox Services April 2013 - February 2014
Office depot July 2012 - August 2013
Skills
Typing, Microsoft Office, Microsoft Excel, Microsoft Word, microsoft power point, AutoCAD, Revit, Manual Drafting, Microsoft Office 2007, Drawing, windows 8, Windows 7, Photoshop, Cashiering, Ten Key, Sales, Firefox, Copying, Telephone Skills, Customer Service, Adobe Acrobat, Sketching, Data Entry, Phone Etiquette, Teamwork, Scanners, Cash Register, Call Centers, Technical Support, Fax, Troubleshooting, Photocopier, Windows Vista, Graphic Design, Time Management, Outlook, Office Equipment, Internet Explorer, Facebook, 10 Key, Printers, Business Cards, Multi-line Phone, Flyers, Mac, Social Networking, Inventory, Inventory Management, Retail, Customer Satisfaction
Education
University of Houston-Downtown 2012 — 2016
Fine and Studio Arts
Southern University and Agricultural and Mechanical College at Baton Rouge 2011 — 2012
Fine and Studio Arts
West Side High Scool 2010 — 2011
High school dimploma
Xerox CMS, Digital, Creative, and Language Services January 2015 - Present
Xerox Services January 2014 - December 2014
NOAA National Marine Fisheries Service February 2013 - January 2014
Antech Diagnostics April 2002 - February 2013
Skills
Technical Writing, Technical Documentation, Technical Communication, Information Architecture, Editing, Software Documentation, RoboHelp, Information Design, Adobe Acrobat, Technical Editing, Content Management, Document Design, Web Content, FrameMaker, WordPress, Author-it, Project Management, Project Planning, Requirements Analysis, Change Management, Process Improvement, Document Management, Content Development, Microsoft Office, Adobe Creative Suite, DITA, Online Help, Laboratory Techniques, Supervisory Experience, Science Journal Editing, Structured Authoring, Task Oriented Help, Topic-based Authoring, MadCap Flare, Clinical Laboratory..., Cost Control, Presentations, Technical Presentations, Web Content Management, Version Control, Laboratory, CMS, Budget Management, Training, Leadership, Medical Devices
Education
Portland State University 2010 — 2012
Master's degree, Professional, Technical, Business, and Scientific Writing, 4.0
Portland Community College 1997 — 1999
Associate of Science (A.S.), Veterinary/Animal Health Technology/Technician and Veterinary Assistant, 3.94
University of Oregon 1987 — 1991
Bachelor of Science (BS), Biology/Biological Sciences, General, 3.04
Medical Society County of Genesee, Niagara and Orleans January 2015 - Present
Training & Education Associates, Inc. February 2014 - May 2015
Adecco Technical & Engineering March 2013 - August 2013
Treo Solutions 2012 - 2013
Adecco Technical & Engineering May 2012 - December 2012
Xerox Services August 2011 - April 2012
Rensselaer Polytechnic Institute May 2009 - August 2011
Mimeo.com 2011 - 2011
Rensselaer Polytechnic Institute, Center for Integrated Electronics April 2004 - December 2008
Chaiss Cleaning September 1989 - April 2004
Skills
Project Management, Outlook, Training, Management, Customer Service, Project Planning, Graphic Design, Troubleshooting, Blogging, Budgets, Editing, Microsoft Office, Salesforce.com, Data Analysis, User Experience, HTML, Leadership, Microsoft Word, Social Media, PowerPoint, Receptionist Duties, Social Networking, Research, Team Leadership, Usability Testing, Marketing, Wordpress, User Interface Design, SharePoint, Web Design, E-Learning, Windows, CRM, QuickBooks, Time Management, Proposal Writing, Access, Software Documentation
Education
Rensselaer Polytechnic Institute 2006 — 2010
MS, Human Computer Interaction
Rensselaer Polytechnic Institute 2006 — 2010
Masters, Human Computer Interaction
Buffalo State College
Bachelor of Science, Graphic Design
LaSalle Sr. HS, Niagara Falls, NY
Xerox Services January 2011 - Present
jcpenney October 2011 - December 2011
NAF October 2009 - October 2011
KinderCare January 2008 - October 2009
McChord AFB November 2006 - August 2009
NAF March 2001 - January 2008
U.S. Navy, USS Carl Vinson May 1999 - March 2001
US Navy November 1995 - May 1999
Skills
Type 40 wpm, and..., Customer Service, Training, Troubleshooting, Time Management
Education
Pierce College 2001 — 2002
Associates, Arts and Science
Pierce College McChord 2000 — 2001
Associate's degree, Arts and Sciences
Clover Park High School Tacoma WA 1993 — 1995
High School graduate, High School/Secondary Diploma Programs
Xerox Services September 2012 - Present
Xerox September 2011 - Present
Xerox Services June 2010 - Present
Xerox June 2010 - Present
Adecco Staffing Services September 2009 - May 2010
NYC Dept of Education August 2008 - August 2009
Pfizer Corporation February 1999 - November 2005
Skills
Recruiting, Training, Management, Coaching, Project Management, Interviews, Quality Assurance, Employee Benefits, Access, Customer Service, Analysis, Research, Time Management, Call Centers, Networking
Education
Rutgers, The State University of New Jersey-New Brunswick 1996 — 2008
Bachelor of Arts (B.A.), African-American/Black Studies
Google (via Randstad) January 2013 - January 2015
Volt August 2012 - January 2013
Career Development Center at The Evergreen State College September 2010 - June 2011
Xerox Services September 2008 - September 2009
Media Loan at The Evergreen State College September 2007 - June 2008
Education
The Evergreen State College 2007 — 2012
Bachelor of Arts (BA), Multimedia
Kofile Solutions, Inc June 2014 - Present
Xerox Services February 2007 - June 2014
Blair Television January 2006 - February 2007
Global 360 August 2005 - December 2005
Cedar Hill Independent School District August 2003 - August 2005
Cedar Hill Independent School District August 1999 - August 2003
Government Records Services June 1998 - August 1999
Skills
CRM, Management, Sales, Marketing, Change Management, Product Management, Strategy, SharePoint, Program Management, Public Relations, Data Analysis, Team Leadership, Project Management, Leadership, Process Improvement, Project Planning, Team Building, Vendor Management, Outsourcing, Strategic Planning, Account Management, Business Development, Analysis, Budgets, Salesforce.com, Business Analysis, Integration, Business Strategy, Contract Negotiation
Education
Stephen F. Austin State University 1994 — 1998
Bachelor of Arts (B.A.), Criminal Justice/Business
Texas A&M Commerce 2002 — 2004
MEd, Educational Administration
Crosswind
Project Management Professional, PMP - In Progress
Xerox Services October 2005 - September 2014
Skills
Talent Acquisition, Sourcing, College Recruiting, Recruiting, Applicant Tracking..., Employee Benefits, Interviews, Staffing Services, Screening Resumes, Internet Recruiting, Benefits Administration, Employee Training, Talent Management, Onboarding, Technical Recruiting, Temporary Placement, Background Checks
Education
Purdue University - Krannert School of Management 2000 — 2004
Major: Management, Minors: Human Resources, Organizational Behavior, MIS
Logic Pro Inc January 2002 - Present
Logicpro Inc 2005 - 2010
FreeLancer(Self Employed January 1999 - January 2000
Ujaama Theatre 1985 - 2000
Xerox Services January 1981 - January 1985
Skills
Network Security, Security, Network Administration, Windows, Troubleshooting, Operating Systems, Strategic Planning, Team Building, Analysis, Linux, Windows Server, Research
Education
Several Places
Bachelor of Arts, Music Teacher Education
Sinclair College
Sinclair College
Sinclair College
The University of Akron
Novell July 2014 - Present
Xerox August 2012 - June 2014
Xerox Services April 2012 - September 2012
VMC August 2011 - April 2012
Xerox Corporation 2009 - September 2011
Novell August 2007 - October 2009
Novell, Inc. August 1999 - August 2007
Leavitt Group Enterprises February 1992 - August 1999
Southern Utah University July 1990 - September 1992
Skills
Data Center, Linux, Operating Systems, Novell Netware, ITIL, Virtualization, Servers, Cloud Computing, Security, VMware, Troubleshooting, IT Service Management, System Administration, IT Operations, Service Delivery, Windows, TCP/IP, DNS, Information Technology, Telecommunications, System Deployment, DHCP, Technical Support, High Availability, IT Management, Networking, VMware ESX, Firewalls
Education
Southern Utah University 1988 — 1993
BS, Management Information Systems
Carbon High school
Carbon High school
Xerox Services December 2014 - Present
Xerox Services June 2012 - Present
Xerox Services June 2009 - June 2012
GE Capital June 2002 - May 2009
GE Capital August 2000 - June 2002
InfiCorp January 1999 - August 2000
Skills
Fraud, Cards, Payments, Fraud Investigations, Credit Cards, Fraud Prevention, Risk Management, Strategic Planning, Vendor Management, Due Diligence, Banking, Analytics, Process Improvement, Security, SAS, Six Sigma, Operations Management, Business Analysis, Integration, Business Process..., Customer Service, Financial Risk, Strategy, Change Management, Outsourcing, Financial Services, Analysis, Cross-functional Team..., Project Management, Management, CRM, Portfolio Management, Business Process, Program Management, Enterprise Software, Team Building, Credit, Debit Cards, Project Planning, Business Development, Risk, Compliance, Strategic Consulting, Vendor Relations, Customer Relations, Process Engineering, Payment Systems, Budgets, Call Centers, Business Intelligence
Education
The University of Georgia 1980 — 1983
Bachelor of Arts
Xerox Services October 1996 - Present
Ghost Tweeting: Social Media Done For You January 2014 - Present
Middletown Patch December 2010 - April 2012
Skills
Account Management, Social Media, Customer Service, Database Design, Database Administration, Theatrical Production, Improvisational Comedy, Graphic Design, Customer Service..., Microsoft Office 2007, Playwriting, Improvisation, Event Management, Social Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, Social Media Marketing, Social Networking, Salesforce.com, Facebook, Online Marketing, Email Marketing, Copywriting, Blogging
Education
Penn State University
BA
Xerox Services November 2011 - Present
Hewlett-Packard April 2010 - November 2011
Hewlett-Packard 2007 - April 2010
EDS 1985 - 2007
Skills
IT Strategy, Outsourcing, Data Center, Service Delivery, Requirements Analysis, IT Service Management, SDLC, Cloud Computing, CRM, Program Management, IT Outsourcing, PMP, ITIL, IT Operations, Service Management, PMO, Integration, SharePoint, Requirements Gathering, Vendor Management, Project Portfolio..., IT Management
Education
State University of New York College at Buffalo 1980 — 1984
BS
Xerox Services December 2007 - September 2015
United Media 2004 - 2006
US Unwired 1999 - 2003
State Farm Insurance 1997 - 1999
CPI Electronic Publishing 1996 - 1997
Skills
Internet Communications, Visio, Process Improvement, Software Project..., Vendor Management, Project Management, Program Management, SDLC, Marketing Communications, Business Analysis, PMP, SharePoint, Project Portfolio..., Leadership, Management, MS Project, Microsoft Office, Training, Strategic Planning, Microsoft Project, Team Building, Analysis
Education
State University of New York Institute of Technology at Utica/Rome 2010 — 2015
MBA, Technology Management
The College of Saint Rose 1992 — 1996
Public Communication
Berne-Knox-Westerlo 1987 — 1992
n/a, Art, Math
Integrated Healthcare Solutions December 2014 - Present
Nike (via Experis) September 2014 - December 2014
Cross Country Staffing October 2013 - September 2014
Willamette Dental August 2012 - October 2013
Xerox Services May 2012 - July 2012
Kelly Services September 2009 - April 2012
Kelly Services October 2008 - September 2009
Kelly Services January 2007 - October 2008
Kelly Services October 2003 - January 2007
Kelly Healthcare Resources September 2001 - October 2003
Skills
Staff Development, Hiring, Interviewing, Account Management, Team Building, Employee Relations, Organizational..., Customer Relations, Sales Management, Coaching, Strategic Planning, New Business Development, Contract Negotiation, Performance Management, Sourcing, Operations Management, Talent Acquisition, Negotiation, Problem Solving, Change Management, P&L Management, Talent Management, Staffing Industry, Consultative Selling, Vendor Management, Training, Distance Learning, Learning Management, Blended Learning, Recruiting, Customer Service, Interviews, Leadership, Business Strategy, Applicant Tracking..., Onboarding, Human Resources, Management, Business Development, Team Leadership, Program Management, Temporary Placement, Cold Calling, Sales, Sales Operations, Technical Recruiting, Budgets, Leadership Development, Temporary Staffing, Resume Writing
Education
Portland Community College 2013 — 2015
Working towards AS Business Transfer
Richardson Sales Training 2011 — 2011
ASTD 2003 — 2003
Fundamentals of Learning
Wilson Learning 2002 — 2002
Counselor Salesperson
The Mac Store April 2013 - March 2014
Daimler August 2012 - May 2013
Xerox Services October 2010 - March 2012
Stream Global Services August 2007 - February 2008
ART INSTITUTE OF PORTLAND April 2003 - March 2007
Skills
Troubleshooting, Customer Service, Apple Certified, Technology, Home Networking, home entertainment, Apple Support, Final Cut Pro, Operating Systems, Mac, Hardware, Adobe Creative Suite, Windows, After Effects, Home Video, Technical Support, Windows 7, OS X, Computer Hardware
Education
The Art Institute of Portland 2003 — 2007
B.F.A, Digital Media Production
Baylor Medical Center at Frisco June 2013 - Present
Xerox Services February 2010 - January 2013
ACS, Inc. March 2006 - February 2010
Management Consultant - Perot Systems June 2005 - January 2006
Management Consultant - Capgemini Energy November 2004 - January 2005
Management Consultant - TXU Communications July 2002 - April 2003
IP Communications January 2000 - July 2002
Sprint 1999 - 2000
Beechwood Data Systems 1999 - 1999
AT&T Bell Labratories July 1985 - December 1998
Skills
Vendor Management, Data Center, IT Strategy, IT Management, Integration, Disaster Recovery, SDLC, Outsourcing, ITIL, Cloud Computing, Business Intelligence, IT Outsourcing, IT Operations, Enterprise Architecture, PMO, IT Service Management, PMP, Software Development, Business Development, Management, Enterprise Software, Business Process..., Business Analysis, CRM, Business Process, Governance, Program Management, Solution Architecture, Information Technology, Strategy, Telecommunications, Consulting, Business Process..., Infrastructure, Start-ups, Professional Services, Project Portfolio..., Leadership, Six Sigma, ERP
Education
Park University 1990 — 1993
Bachelors, MIS
Mitratech September 2015 - Present
Mitratech April 2012 - September 2015
Xerox Services April 2011 - March 2012
Department of Information Resources June 2010 - April 2011
Comptroller of Public Accountants May 2007 - June 2010
National Instruments January 2001 - May 2007
National Instruments August 1999 - January 2001
BDO Seidman, LLP August 1998 - August 1999
Texas A&M University April 1996 - August 1998
Skills
Time Management, CCNA, ITIL, PMP, Six Sigma, Data Center, Databases, ERP, Enterprise Architecture, Enterprise Software, Integration, Management, Project Management, Requirements Analysis, Strategic Partnerships, Strategy, Unix, Business Analysis, Requirements Gathering, Software Project..., Cloud Computing, Program Management
Education
Texas A&M University 1993 — 1997
Bachelor
Experian Consumer Services February 2015 - Present
Experian Consumer Direct November 2013 - February 2015
Experian Consumer Direct April 2013 - November 2013
Xerox Services December 2012 - March 2013
Xerox Services March 2008 - December 2012
NuCredo LLC 2003 - 2008
BearingPoint 2000 - 2003
KPMG Consulting 1999 - 2000
Positive Support Review 1998 - 1999
Skills
Cloud Computing, Agile Methodologies, Application Lifecycle..., Software Project..., Business Process..., Innovation Management, Strategic Planning, SDLC, Team Leadership, Software Development, Solution Architecture, Software Architectural..., Enterprise Architecture, ITSMF, Operations Improvement, ITIL, Data Center, SharePoint, Consulting, Enterprise Software, Leadership, Business Analysis, IT Strategy, IT Outsourcing, PMO, Process Improvement, PMP, Service Delivery, Integration, IT Service Management, Strategy, Management, Outsourcing, Requirements Analysis, Business Intelligence, Business Process, Scrum, Project Delivery, Program Management, Vendor Management, IT Management, Quality Assurance, Agile Project Management, Information Technology, IT Operations, Team Management, Disaster Recovery, Project Portfolio..., SaaS
Education
University of Southern California - Marshall School of Business 1995 — 1997
MS, Information and Operations Management
Sharif University of Technology 1989 — 1993
BS, Industrial Engineering / Systems Analysis
Sungard Availability Services June 2014 - Present
Xerox Services February 2012 - June 2014
Phoenix Health Systems January 2011 - January 2012
Phoenix Health Systems June 2010 - December 2010
ACS November 2007 - February 2010
Perot Systems September 2004 - June 2007
Perot Systems June 2001 - November 2004
Perot Systems January 2002 - August 2004
Perot Systems October 1999 - December 2001
Perot Systems July 1997 - October 1999
Skills
Team Building, Technical Leadership, P&L Management, Service Delivery, IT Outsourcing, Performance Management, Results Oriented, Outsourcing, Account Management, Budgeting, P&L, Budgets, Storage, Program Management, Leadership, Income Statement, CRM, Cloud Computing, IT Operations, Management, Goal Oriented, Unix, Data Center, Process Improvement, Project Management, Operations Management, Solution Architecture, Vendor Management, New Business Development, Disaster Recovery, Business Analysis, IT Strategy, ITIL, Integration, IT Management, Enterprise Architecture, IT Service Management, Information Technology, Infrastructure, Security, Project Portfolio..., Information Security, PMO, Virtualization, Managed Services, Networking, PMP, Service Management, Professional Services, Testing
Education
Texas A&M University 1982 — 1987
Berkner High School
Paragon Relocation February 2013 - Present
Xerox Services March 2012 - Present
Xerox August 2010 - Present
ACS August 2010 - June 2012
EDS March 1988 - July 2010
ExcellerateHRO March 1988 - July 2010
HP Enterprise Services March 1988 - July 2010
Excellerate HRO March 1988 - July 2010
HP/ExcellerateHRO March 1988 - July 2010
EDS January 1991 - December 2000
Skills
International Payroll..., Expatriate Management, Employee Benefits, Account Management, Customer Relations, Benefits, Accounts payable, Accounts receivables, Accounts Payable, Payroll
Education
University of North Texas 1975 — 1976
BBA, Business Education
Texas Tech University 1972 — 1976
BBA, Business Education
North Texas State University
BBA, Business Education
Xerox Services April 2011 - Present
Buck Consultants May 2005 - March 2010
Mellon HR Solutions 2002 - 2005
PricewaterhouseCoopers/Unifi 1998 - 2001
Kwasha Lipton January 1980 - 1997
Skills
Employee Benefits, Deferred Compensation, Vendor Management, 401k, Project Management, Analysis, Business Intelligence, Defined Benefit, Pensions, CRM, Databases, Management, SDLC, Quality Assurance
Education
Ramapo College of New Jersey
Bachelor's degree, Economics/Marketing
Rhode Island Quality Institute September 2012 - Present
Rhode Island Free Clinic July 2012 - September 2012
Xerox Services May 2007 - August 2012
Blue Cross and Blue Shield of RI 2000 - 2006
NHPRI 1997 - 1999
South County Hospital 1994 - 1997
Brown University 1989 - 1993
Skills
Healthcare Information..., Program Management, Process Improvement, Project Management, Healthcare Management, HIPAA, Business Analysis, Analysis, Data Analysis, Managed Care, Informatics, Medicaid, Visio, Government, Analytics, Public Health, Access, Business Intelligence, SQL, Requirements Analysis, Software Documentation, Team Building, Program Evaluation
Education
University of Rhode Island 2008 — 2009
Certificate, Biotechnology
Rhode Island College 1985 — 1988
BS, Computer Information Systems
ACS Sr Unix AdminAffiliated Computer Services2005 - Present
Xerox Services 2005 - Present
ACS Government Healthcare Solutions 2004 - Present
Skytel 1997 - 2005
Skytel Communications 1997 - 2005
Skills
Unix, Linux, Sun, Solaris, Vendor Management, VMware, Enterprise Architecture, System Administration, Servers, Virtualization
Education
The University of Southern Mississippi 1989 — 1993
Northwest Community College 1987 — 1989
AS, Computer
South Panola High School 1980 — 1987
Xerox Services April 2003 - Present
Maryland Department of Transportation July 1996 - January 2003
KCI Technologies, Inc. July 1995 - July 1996
Pennsylvania Department of Transportation March 1987 - June 1995
Pennsylvania State University
Skills
Program Management, Transportation, Business Development, New Business Development, Strategic Planning, Operations Management, Team Building, Integration, Management, Business Process..., Strategy, Process Improvement, Leadership, Cross-functional Team..., Team Leadership, Management Consulting, Contract Management, Sales, Project Planning, Proposal Writing, Business Planning, Government, Procurement, Recruiting, Executive Management, Change Management, Human Resources, Contract Negotiation, Business Strategy, Sales Management, Risk Management, Budgets, Start-ups, Strategic Partnerships, Vendor Management, CRM, Product Management, Outsourcing, Project Management, Negotiation, Analysis, Mergers & Acquisitions, Business Analysis, Forecasting, Team Management, Managerial Finance, Solution Selling, Telecommunications, Competitive Analysis, Account Management
Education
Marple Newtown High School
Penn State University
MAdm, Business
Penn State University
BS, Economics
California Department of Health Care Services January 2014 - Present
Experis IT September 2013 - January 2014
Blue Shield of California June 2012 - September 2013
Xerox Services November 2010 - June 2012
State of California December 2007 - November 2010
CGI December 2005 - December 2007
Adobe Systems March 2004 - March 2005
Cisco January 2000 - January 2004
Skills
Software Documentation, SDLC, Project Management, Business Analysis, Integration, Program Management, Visio, MS Project, Requirements Analysis, SharePoint, Data Center, Business Requirements, Project Planning, Training, Leadership, PMP, PMO, Security, Cloud Computing, Requirements Gathering, Process Improvement, Vendor Management, Cisco Technologies, Change Management, Microsoft Project, Systems Analysis, Business Systems...
Education
Peru State College 2011 — 2015
Bachelor’s Degree, Computer Management Information Systems (CMIS)
UC Davis Extension 2010 — 2012
Project Management Certificate, Project Management
Xerox Services September 2012 - Present
St Vincent High School September 2008 - June 2014
Bank of the West January 2011 - September 2012
Consultant September 2010 - December 2010
US Bank Technology Finance Group May 2007 - September 2010
Pitney Bowes January 2006 - May 2007
General Electric 2001 - 2005
GE 1987 - 2005
Skills
Finance, Due Diligence, Financial Services, Risk Management, Acquisition Integration, Financial Analysis, Sarbanes-Oxley Act, Process Improvement, Financial Modeling, Forecasting, Operations Management, Internal Controls, Six Sigma, Operational Risk, Financial Risk, Auditing, Strategic Financial..., Strategy, Accounting, Internal Audit, Budgets, Portfolio Management, Leadership, Account Reconciliation, General Ledger, Management, Analysis
Education
Pace University 1989 — 1993
MBA, Finance
Post University
BS, Marketing
University of Missouri-Columbia
Lindbergh Sr High
Xerox Services October 2013 - Present
Millicom International Cellular (Tigo) September 2012 - October 2013
Millicom International Cellular (Tigo) April 2011 - October 2012
IDS de Centroamérica, S.A. January 2004 - April 2011
Softtek August 2003 - December 2003
Skills
Business Process..., Business Process Design, Business Process..., Business Process..., Business Process..., Business Process..., Business Process..., Large Systems..., Software Development..., Software Development..., Software Project..., Analysis, Software Development, Business Intelligence, Web Applications, Integration, Consulting, Business Analysis, UML, Team Leadership, Business Strategy, Project Management, SQL
Education
UNIS Business School 2011 — 2013
Maestría Ejecutiva en Dirección de Empresas, MBA
Instituto Tecnológico y de Estudios Superiores de Monterrey 1999 — 2003
BS, Computer Systems Engineering
Atos July 2015 - Present
FacilitySource November 2014 - June 2015
Xerox Services June 2008 - October 2014
Jetstream Public Relations September 2007 - May 2008
Bluecurrent Public Relations August 2006 - September 2007
FedEx Kinko's April 2005 - April 2006
Publicis Dialog October 2001 - April 2005
BSMG Worldwide 2000 - 2000
Skills
Media Relations, Corporate Communications, Public Relations, Marketing, Strategic Communications, Marketing Strategy, Event Management, Press Releases, Marketing Communications, Internal Communications, Editing, Account Management, Messaging, Social Media, Newsletters, B2B, Event Planning, Brand Development, Brand Management
Education
The University of Dallas 1997 — 2001
Bachelor of Arts, English
Xerox Services June 2009 - Present
ICF International September 2006 - May 2008
West Telemarketing October 1998 - August 2006
Skills
BPO, Project Management, Cross-functional Team..., Vendor Management, Metrics, Consulting, Coaching, Outsourcing, Team Building, Training, Business Analysis, Program Management
Education
Nicholls State University
Xerox Services March 2011 - Present
HP January 1996 - March 2011
Thompson Publishing Group January 1992 - December 1995
Education
Rochester Institute of Technology 1982 — 1984
Xerox Services February 2014 - Present
Xerox Services March 2000 - Present
Skills
Troubleshooting, Microsoft Office, Leadership, Management, Business Continuity, Microsoft Excel, Service Delivery, Infrastructure..., Business Process..., Windows Server, IT Management, Program Management, Process Improvement, Business Analysis, Telecommunications, Cloud Computing, IT Strategy, System Administration, Call Centers
Education
SMU Executive Training Excelleration 2002 — 2002
Onondaga Community College 1980 — 1982
Inovalon September 2014 - Present
Xerox Services 2001 - August 2014
LearnNow May 2000 - July 2001
Lockheed Martin 1995 - 2001
PRWT Services, Inc. August 1999 - May 2000
A.T. Kearney 1994 - 1995
Champion (Sports Apparel) August 1993 - August 1994
Apple Computer May 1991 - May 1993
Booz Allen Hamilton August 1987 - November 1990
Skills
Start-ups, Executive Management, Program Management, Change Management, Metrics, Operations Management, Process Improvement, Business Process..., Strategic Planning, Process Engineering, Management Consulting, Strategic Sourcing, Business Strategy, Team Building, Product Management, P&L Management, Mergers, Cross-functional Team..., Business Planning, Contract Negotiation, Project Planning, Customer Relations, P&L responsibility, Vendor Management, Financial Analysis, Strategy Development
Education
Stanford University Graduate School of Business 1991 — 1993
Master of Business Administration (MBA), Finance, Strategy, and Operations
University of Notre Dame 1983 — 1987
BS, Mechanical Engineering
Forsythe Technology September 2012 - February 2014
Xerox Services April 2008 - August 2012
CVS Caremark January 2006 - April 2008
Takeda Pharmaceuticals 2000 - 2006
American Board of Psychiatry and Neurology 1998 - 1999
Education
The Ohio State University 1986 — 1990
Bachelor of Arts, Communication, General
deerfield high school
Xerox Services October 2004 - Present
Orbital / TMS 2004 - June 2008
Spirent Communications 2000 - 2004
Orbital Sciences Corporation 1997 - 2000
Wabtec Railway Electronics September 1996 - October 1997
Naval Surface Warfare Center February 1987 - September 1996
Skills
Integration, Software Development, Embedded Systems, Project Management, C++, Software Engineering, Systems Engineering, TCP/IP, Testing, System Architecture, Requirements Analysis, Unix, C, Perl, Software Design, Linux
Education
The Johns Hopkins University
MSE, Computer Science
University of Virginia 1985 — 1987
MEE, Electrical Engineering
The Catholic University of America 1981 — 1985
Bachelor’s Degree, Electrical Engineering
Georgtown Preparatory
Xerox Services May 2011 - Present
HP Enterprise Services May 2008 - May 2011
EDS 2003 - May 2008
EDS November 1997 - 2003
Skills
Microsoft Exchange, Lync, Enterprise Mobility, ITIL, Blackberry, Mobile Device Management, Enterprise Architecture, RightFax, Servers, IT Service Management, Disaster Recovery, Infrastructure, Windows Server, Active Directory, Virtualization, IT Operations, Data Center, Incident Management, Service Delivery, VMware, SQL, System Administration, System Deployment, IT Management, Integration, DNS, Technical Support, IT Strategy, Software Documentation, Windows 7, Troubleshooting, DHCP, VMware ESX, XP, Computer Hardware, Hardware Diagnostics, Hardware Installation, Hardware Support, Microsoft SQL Server, Database Administration
Education
Rochester Institute of Technology 1988 — 1993
Computer Engineering Technology/Technician
Xerox Services December 2010 - Present
HP Enterprise Services (formerly EDS) September 2007 - April 2010
HP Enterprise Services (formerly EDS) October 2000 - November 2007
HP Enterprise Services (formerly EDS) June 1994 - September 2000
HP Enterprise Services (formerly EDS) October 1989 - May 1994
Skills
Project Portfolio..., Leadership, Program Management, Project Management, IT Service Management, Vendor Management, Business Process, BMC Remedy, ITIL, SDLC, Microsoft Project, Microsoft Excel, PowerPoint, Outlook, Microsoft Word, Production Support, Software Documentation, Access, Operational Efficiency, Change Management, Visio, Quality Center, SAP
Education
The University of Texas at Arlington 1984 — 1989
BS, Math-Computer Science
Trinity High School 1981 — 1984
Xerox Services October 1994 - Present
Affiliated Computer Services October 1994 - Present
Skills
SDLC, Requirements Analysis, PMP, Cloud Computing, Project Portfolio..., Telecommunications, Software Project..., Enterprise Architecture, Vendor Management, Business Analysis, Agile Methodologies, IT Service Management, Managed Services, Software Development, Data Center, Program Management, Systems Analysis, Process Improvement, Project Management, PMO, Business Process..., Requirements Gathering, Visio, IT Management, IT Strategy, Outsourcing, Resource Management, Business Process, SharePoint
Education
Portland State University
Bachelor of Science (BS), Physical Education/Teacher Education
Xerox March 2014 - Present
Xerox Services November 2011 - Present
ACS Inc. 2000 - 2011
Skills
Outsourcing, Business Process..., BPO, Vendor Management, Change Management, Operations Management, Program Management, Service Delivery, Business Analysis, Management, Project Management, Accounts Payable &..., Expense Reduction, T&E, Strategic Planning, Fixed Assets, KPI Dashboards, Business Transformation
Education
Phoenix College
Xerox Services March 2009 - Present
Qure Magazine September 2012 - September 2013
Philly Word International June 2011 - August 2012
Skills
Microsoft Office, Excel, Word, Impact 360, Avaya, Verint, CMS, Microsoft Excel
Education
Rutgers University-New Brunswick 1996 — 2000
Girard College 1987 — 1996
Cognizant Technology Solutions July 2013 - Present
TEKsystems 2008 - June 2013
Xerox Services March 2013 - May 2013
Linebarger Goggan Blair & Sampson, LLP August 2008 - January 2012
Innovative Management Concepts, Inc. August 2007 - April 2008
DCS 2005 - 2007
Skills
Configuration Management, Software Project..., SDLC, Requirements Analysis, IT Management, Release Management, Visio, Disaster Recovery
Education
St. Edward's University 1995 — 2000
Masters of Business Administration, Management Information Systems
Texas A&M University 1976 — 1980
Bachelor of Science, Industrial Education
Xerox Services October 2013 - Present
KTi Solutions, LLC February 2013 - October 2013
Camber Corporation July 2010 - February 2013
SAIC November 2004 - April 2010
Camber Corporation October 2000 - November 2004
Quantum Research International May 1996 - October 2000
Applied Resources, Inc July 1994 - May 1996
U.S. Army January 1987 - June 1994
U.S. Army June 1976 - December 1986
Education
U.S. Army Command and General Staff College
Military and Strategic Organizational Leadership and Management
San Jose State University 1985 — 1986
Master of Science, Industrial & Systems Engineering
United States Military Academy at West Point 1972 — 1976
Bachelor of Science, General Engineering
Los Angeles High School 1969 — 1972
N/A, General Education
Xerox Services January 2012 - Present
ACS, a Xerox Company June 2009 - December 2011
ACS, A Xerox Company October 2006 - June 2009
ACS August 2003 - October 2006
Skills
Proposal Management, Proposal Writing, RFP, Proposal Support, Process Improvement, Program Management, Business Development, Government, Technical Writing, Team Building, Proposal Leadership, Vendor Management, Leadership, Training, Procurement, Business Process, CRM, Government Contracting, Cross-functional Team..., Business Process..., Management, Integration, Strategy, Software Documentation
Education
The George Washington University 1999 — 2003
Bachelor of Science, Psychology
Steadfast Networks March 2014 - Present
Xerox Services November 2011 - August 2013
Affiliated Computer Services May 2011 - November 2011
Allscripts September 2010 - May 2011
Eclipsys August 2004 - September 2010
Partnership for New York City July 1999 - August 2004
Skills
EMC Storage, Symmetrix, Clariion, Unisphere, EMC Replication Manager, Windows Server, Data Center, System Administration, Hardware, Troubleshooting, Active Directory, VMware, Citrix, Windows, Software Documentation, ITIL, Operating Systems, Disaster Recovery, Integration, SAN
Education
Syracuse University
Creative Partnerships, Inc January 1990 - Present
Forget Perfect NOW September 2005 - July 2012
Xerox Services May 2008 - December 2008
Plante Moran, LLP January 1998 - January 2000
Skills
Customer Engagement, Blended Learning, Performance Consulting, Customer Service, Instructional Design, Organizational..., Workshop Facilitation, Learning Paths..., Performance Support, Learning Architecture, Employee Engagement, Informal Learning, Change Management, Performance Improvement, Leadership Development, Team Building, Training, Coaching, Needs Analysis, Curriculum Development, Mentoring, Virtual Training
Education
Oakland University 1977 — 1982
BS, Human Resource Development
PayPal March 2014 - Present
NEO Technology Solutions (NATEL Engineering Co., Inc.) February 2014 - Present
Xerox Services June 2012 - February 2014
US Bank March 2011 - June 2012
Hire Better January 2008 - January 2012
Sunrise Senior Living October 2007 - May 2008
Hotel Del Coronado January 2005 - September 2005
MANCHESTER GRAND HYATT March 2002 - April 2004
NEWPORT COUNTY January 2000 - January 2002
Skills
Recruiting, Human Resources, Interviews, Employee Relations, Talent Management, Sourcing, Training, HRIS, Employee Benefits, Leadership, Management, Temporary Placement, New Hire Orientations, Screening Resumes, Hiring, Talent Acquisition, Applicant Tracking..., Onboarding, Advertising
Education
Salve Regina University
BA, Business
Xerox Services July 2014 - Present
EDS April 2008 - July 2014
Hewlett Packard April 2007 - April 2012
Xerox Services April 2007 - April 2012
EDS December 2005 - April 2007
Skills
ITIL, PMP, IT Service Management, Six Sigma, Vendor Management, Telecommunications, HP, IT Operations, Service Delivery, Service Desk, Software Project..., SDLC, Software Documentation, Project Delivery, Management, Requirements Analysis, Process Improvement, Analysis, PMO, Leadership, Project Management
Education
Rochester Institute of Technology 1993 — 1998
BA, Information Technology
Xerox Services October 2012 - Present
i3Logic April 2011 - August 2012
i3Logic March 2010 - March 2011
JP Turner & Company, LLC October 2009 - December 2010
General Motors May 2007 - May 2009
OnStar June 2006 - May 2007
OnStar September 2004 - June 2006
OnStar June 2002 - June 2006
OnStar October 2000 - June 2002
General Motors January 1999 - October 2000
Skills
Program Management, Marketing, Purchasing, Management, Business Development, Budgets, Cross-functional Team..., Process Improvement, Automotive, Project Management, Team Building, Business Process..., Team Leadership, Training, CRM, Business Planning, Workshop Facilitation, Computer Hardware, Change Management, Vendor Management, Event Management, Leadership, Strategic Planning, Product Management, Sales, Strategy, Human Resources, Instructional Design, Product Development, Account Management, Logistics, Call Centers, Project Planning
Education
Oakland University 1982 — 1987
Bachelor of Science, Marketing
New Horizons
Xerox Services 2008 - Present
B. Braun Medical 2004 - 2008
B. Braun Medical 2003 - 2004
ICON Clinical Research May 2002 - August 2002
Skills
Medical Devices, Validation, Root Cause Analysis, FMEA, CAPA, ITIL, Quality System, ISO 13485, 21 CFR Part 11, FDA, Biomedical Engineering, Quality Assurance, Quality Control
Education
Oregon Health and Science University 2012 — 2015
Master of Business Administration (MBA), Health/Health Care Administration/Management
Vanderbilt University 1999 — 2003
Bachelors of Engineering, Biomedical Engineering
St. Mark's School of Texas 1990 — 1999
Xerox January 2014 - Present
Xerox Services June 2010 - December 2013
Xerox Services formerly ACS December 2007 - June 2010
Unitrin March 2007 - December 2007
Vartec (formerly Excel Communications) 1999 - 2005
Skills
Financial Analysis, Financial Reporting, Financial Modeling, Accounting, Budgets, Forecasting, Cross-functional Team..., Account Reconciliation, Accruals, Internal Controls, Vendor Management, Oracle
Education
Sam Houston State University 1993 — 1997
BBA, Accounting
Xerox Services September 2012 - Present
Xerox March 2012 - September 2012
Xerox August 2011 - February 2012
Xerox October 2009 - August 2011
Xerox October 2006 - October 2009
Xerox 2004 - 2007
Xerox 2002 - 2004
Xerox 1991 - 2000
Skills
Six Sigma, Supply Chain Management, Program Management, Manufacturing, Supply Chain, Lean Manufacturing, DMAIC, Analysis, Kaizen, Cross-functional Team..., Continuous Improvement, Business Process..., Management, Process Engineering, Process Improvement
Education
Rochester Institute of Technology 1996 — 1999
MS, Packaging Science
Rochester Institute of Technology 1986 — 1991
BS, Packaging Science
Xerox Services January 2012 - Present
HP Enterprise Services July 2005 - January 2012
Electronic Data Systems April 2004 - July 2005
Electronic Data Systems August 2003 - April 2004
Electronic Data Systems April 1997 - August 2003
Electronic Data Systems May 1995 - April 1997
Skills
Unix, Project Management, Troubleshooting, Process Improvement, SAN, Enterprise Backup, Solaris 8/9/10, IT Service Management, Enterprise Storage, Disaster Recovery, Integration, Software Development, Solaris, System Administration, Data Center, Vendor Management, Virtualization
Education
Northeastern University
BS, Accounting
Xerox Services April 2012 - Present
Xerox January 2009 - June 2009
Skills
Marketing Management, Email Marketing, Marketing Strategy, Marketing Analytics, Advertising, Digital Marketing, Online Advertising, Marketing, New Business Development, Competitive Analysis, Cross-functional Team..., Strategy, Business Development, Strategic Planning
Education
University of Rochester - William E. Simon Graduate School of Business Administration 1993 — 1997
Master of Business Administration (MBA), Marketing
Rochester Institute of Technology 1988 — 1993
Bachelor of Science (BS), Mechanical Engineering
Halliburton July 2013 - Present
Xerox Services November 2012 - July 2013
Baker Hughes, Inc. March 2011 - November 2012
Self-employed February 1999 - December 2010
Deloitte & Touche Consulting Group July 1997 - October 1998
DA Consulting Group, Inc. August 1995 - July 1997
Skills
Technical Writing, Instructional Design, Software Documentation, System Testing, Oil & Gas Industry, SAP, Xyleme Learning Content..., RWD Info Pak, iTutor, RoboHelp, UPK, ODPN, Doc-to-Help, Authorware, Centra, SharePoint, Live Meeting, WebEx, MindGenius, SnagIt, Visio, Instructional Technology, ADDIE, Captivate, Training Delivery, Training, Project Management, Employee Training, E-Learning, Program Management, Instructor-led Training, Stakeholder Management, Cross Functional Team..., Stakeholder Engagement, Learning Management..., Adobe Creative Suite, Learning Management
Education
Sam Houston State University
Bachelor's degree, Journalism
The University of Texas Health Science Center at Houston
Master's degree, Instructional Systems Design/Biomedical Communications
University of Houston
Master's degree, Curriculum and Instruction
Xerox Services 2011 - January 2013
ExcellerateHRO 2007 - 2010
Towers Perrin 1988 - 2005
Skills
SQL, Oracle, SDLC, Agile Methodologies, Business Analysis, Requirements Gathering, Requirements Analysis, Process Improvement, Vendor Management, XML, Software Project..., Microsoft SQL Server, Visio, Databases, Software Development
Education
Smith College
BA, Mathematics
NJIT June 2013 - Present
Rite-Aid January 2013 - May 2013
Arts To Grow November 2012 - January 2013
The Pennsylvania State University August 2011 - May 2012
The Ciletti Memorial Library, Schuylkill Campus August 2008 - May 2012
The Schuylkill Chamber of Commerce January 2012 - April 2012
Xerox Services June 2010 - August 2010
Affiliated Computer Services, E-Z Pass June 2010 - August 2010
Rite-Aid June 2009 - August 2009
Skills
Team Leadership, Visual Arts, Social Media, Advertising, Event Management, Public Relations, Social Media Marketing, Social Networking, Event Planning, Marketing Communications, Photoshop, English, Marketing Strategy, Public Speaking, Photography, Microsoft Office, Graphic Design, Research, Leadership, Management, Nonprofits, Microsoft Excel, Customer Service, Time Management, Fundraising, Training
Education
Penn State University 2008 — 2012
Bachelor's Degree, Marketing and Management
Penn State University 2008 — 2012
Bachelor of Science (BS), Business Administration and Management, General
Atos August 2015 - Present
Xerox Services April 2012 - Present
Affiliated Computer Services, a Xerox Company September 2010 - August 2012
Affiliated Computer Services, a Xerox Company October 2008 - October 2010
Intraflex Inc 2007 - 2008
Southwire Company September 2005 - June 2007
CYDSA 2000 - 2002
Skills
Six Sigma, Process Improvement, MS Project, PMO, Program Management, Cross-functional Team..., Value Stream Mapping, Project Management, Lean Manufacturing, Business Process..., Visio, Virtual Teams, Project Planning, IT Management, ERP, IT Strategy, IT Operations, IT Service Management, Business Process, Business Intelligence, Leadership, Business Analysis, Change Management, Data Center, Project Portfolio..., Management, Outsourcing, Software Project..., SDLC, Microsoft Project, Vendor Management
Education
North Carolina State University 2002 — 2005
MSc, Industrial Engineering
Universidad Autónoma de Nuevo León 1995 — 2000
BSc, Industrial Engineering
Atos Professional Services, Senior Analyst
Xerox Services November 2006 - April 2007
Xerox Services August 2005 - November 2006
Xerox Services January 2004 - August 2005
Western Watts September 2002 - April 2003
Skills
Customer Service, Team Building, Telecommunications, Invoicing, Accounts Payable, Training, Software Documentation, Account Management, Customer Satisfaction, Microsoft Excel, Analysis, Microsoft Office, Requirements Analysis, Team Leadership, SAP, Management
Education
University of Utah 2008 — 2010
BS, Mass Comm/Business
University of Utah 2008 — 2010
Bachelor of Science, Mass Communication
Salt Lake Community College
Associate of Arts, Business Emphasis
Xerox Services March 2013 - Present
Orbit Medical March 2011 - January 2013
Intermountain Tribal June 2007 - January 2011
Nortel Networks 2003 - 2007
Skills
System Administration, Active Directory, Group Policy, VoIP, Network Architecture, Network Design, Routing, Switching, TCP/IP, Cisco Technologies, Integration, Telecommunications, Avaya IP Telephony, Data Center, Call Center..., Software Development, Wireless, DHCP, WSUS, ePolicy Orchestrator, VPN, Windows Server, PGP, Encryption, VMware, Hyper-V, Backup Exec, Firewalls, CCure, Security, Security Clearance, Servers
Education
Salt Lake Community College 2006 — 2007
Ongoing, Information Technology
Certified Technical Institute 1998 — 1999
Certifications, Information Technology
Jones Lang LaSalle Services August 2004 - Present
Jones Lang LaSalle August 2003 - May 2010
Xerox Services October 1999 - August 2004
Walgreen Store July 1995 - August 1999
Education
Robert Morris University - Illinois 2001 — 2002
Computers networking
Baptist Health Plan January 2013 - Present
Xerox Services February 2011 - November 2012
ACS a Xerox Company January 2008 - June 2011
ACS, a Xerox Company 2006 - 2008
ACS, a Xerox Company 2003 - 2006
Skills
Workforce Management, Business Process..., Human Resources, Healthcare, Workflow Management, Project Management, Service Delivery, Six Sigma, Outsourcing, BPO, Call Centers, Leadership, Training, Vendor Management
Education
Sullivan University 2012 — 2013
Master of Business Administration (MBA), Business Administration/Healthcare Management, Summa Cum Laude
Sullivan University 2008 — 2011
Bachelor of Science in Business Administration - Management, Business Management
Sullivan University 2008 — 2010
Associate's Degree, Business Management
Language Line Solutions June 2015 - Present
Xerox Services June 2014 - November 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, HTML, C, Time Management, C++, English, Java, Windows
Education
Oregon State University 2005 — 2011
BS, Computer Science
Xerox Services January 2013 - Present
Xerox Corporation February 2007 - December 2012
Eastman Kodak 2000 - 2005
Eastman Kodak 1996 - 2002
Eastman Kodak 1990 - 1996
Skills
Firewalls, Security, Troubleshooting, Unix, IT Service Management, Computer Security, VPN, Process Improvement, IP, Networking, Software Documentation, CISSP, Operating Systems, System Administration, Routers, ISO 27001, Vulnerability Assessment, Information Technology, IT Audit, Disaster Recovery, Infrastructure, Network Security, Information Security..., PCI DSS, Business Continuity, Risk Assessment, Software Installation, Data Center, Information Security
Education
Rochester Institute of Technology
Computer Technolgy
PayPal February 2014 - Present
McAfee November 2013 - January 2014
Xerox Services August 2012 - October 2013
Cisco Systems June 2011 - July 2012
Affliated Computer Services December 2006 - June 2011
Flextronics software systems September 2004 - September 2005
HCL Technologies (NTL) March 2003 - August 2004
Aerospace Systems Pvt Ltd March 1999 - February 2003
Skills
SIP, C++, C, Perl, Unix, Linux, Agile Methodologies, CVS, Software Development, XML, SQL, Distributed Systems, TCP/IP, VoIP, Requirements Analysis, ClearCase, Multithreading, Shell Scripting
Education
Sri Venkateswara University
Bachelor of Technology (B.Tech.)
Innovative Healthcare Solutions October 2013 - September 2015
Xerox Services March 2011 - February 2013
Providence Health & Services January 1991 - March 2011
Providence Health Systems January 1999 - January 2011
Providence Mount St. Vincent January 1992 - January 1999
Texas State Rehab Commission January 1988 - January 1991
Skills
Software Documentation, Healthcare, Troubleshooting, Hospitals, Program Management, Training, EHR, Team Building, Healthcare Information..., Management, System Administration, EMR, Inpatient, Software Implementation, HIPAA, CPOE, HL7, Systems Analysis, Troubleshooting Horizon...
Education
St Philip's College 1979 — 1981
Occupatonal Therapy Associate, Accredited - Via USAF
Sutherland Global Services July 2014 - Present
Xerox Services December 2013 - April 2014
Convergys March 2013 - September 2013
Unisys Technical Services July 2007 - January 2013
Teleperformance USA June 2004 - December 2005
Newspaper Agency Corporation September 2002 - August 2003
Skills
Hardware Troubleshooting, Software Troubleshooting, Network & VPN..., Office 2003, 2007 &..., Windows XP & Windows 7, Citrix Environment, Active Directory, Current Active Top..., Phlebotomy..., Pharmacology (Sub-q,..., Medical Asepsis..., Vital Signs &..., 12-lead EKG, Urinalysis Lab..., Autoclave &..., Practical Radiology, Records & Bookkeeping, Insurance Law & Ethics, Front Office Skills, Appointment scheduling, IDC-9 and CPT Coding, Medical Billing &..., Medical Terminology, Technical Support, Call Centers, Help Desk Support, Software Installation, Hardware, Training, Customer Service, SLA, Software Documentation, Management
Education
Southern New Hampshire University 2015 — 2019
Bachelor of Science (B.S.), Information Technology
Medical Specialties Stevens-Henagar College 2008 — 2010
Associate, Medical Specialties, 3.89
Xerox Services July 2014 - Present
University of Rochester Medical Center March 2012 - June 2013
University of Rochester April 2011 - August 2011
Ultralife Corporation March 2001 - March 2011
Ultralife Corporation August 2002 - June 2003
Skills
PHP, Microsoft Office, Google Analytics, Dreamweaver, HTML, JavaScript, CSS, Web Development, jQuery, Problem Solving, SEO, Windows, Adobe Creative Suite, Photoshop, Illustrator, Photography, InDesign, User Interface Design, CMS, Social Media Marketing, SharePoint, Web Design, Windows Server, Web Applications, Social Media, SQL
Education
Philadelphia University 1991 — 1995
Bachelor of Science
Cytec Industries Inc. May 2015 - Present
Selective Insurance Company of America October 2013 - February 2015
Merck July 2012 - August 2013
Selective Insurance Company of America June 2012 - July 2012
Corn Products International/National Starch LLC September 2009 - June 2012
Xerox Services August 2007 - March 2009
Schindler Elevator Corporation (U.S.) December 1994 - April 2007
Skills
Microsoft Office Suite..., ADP/Enterprise HR V5, Reportsmith, Ceridian Latitude, Ceridian Solutions, Sapien, Lotus Notes, PeopleSoft 8.8, Data Warehouse, AS400, SAP, ERISA, COBRA, QDRO, 401K, HRIS, Pension, Health/Welfare Plans, LTD/STD, Vendor Management, Lawson HRIS, Crystal Reports, PeopleSoft, Pensions, 401k, ADP ReportSmith, ADP Payroll, Onboarding, Employee Benefits, Payroll, Labor Relations, HR Policies, Benefits Administration, Process Improvement, Recruiting, Incentive Programs, FMLA, Applicant Tracking..., Defined Benefit, Talent Acquisition, Employee Relations, Qualified Domestic..., Talent Management, Succession Planning, Software Documentation, Data Warehousing, SAP HR, IBM iSeries, Employee Engagement, Personnel Management
Education
Rutgers, The State University of New Jersey-New Brunswick
Manpower, Tomah Lathe OperatorRegal Beloit// Leeson MotorsSeptember 2011 - Present
EO Johnson Office Technologies April 1999 - April 2000
Xerox Services May 1998 - April 1999
Skills
Automation, Instrumentation, Allen Bradley, Control Systems Design, Expediting, Electronics
Education
North Idaho College 1994 — 1997
AAS, Electronics
Ozark Bible Institute, Neosho, Mo 1971 — 1974
Associate's degree, Biblical Studies
Xerox Services September 2011 - Present
Hewlett-Packard April 2005 - September 2011
Computer Sciences Corporation February 1999 - March 2005
GTE Government Systems October 1997 - February 1999
Skills
CISSP, SIEM, Information Security, Vulnerability Assessment, Security, Network Security, Data Center, Penetration Testing, Disaster Recovery, Information Technology, Computer Security, Virtualization, Firewalls, ITIL, Information Security...
Education
Strayer University (VA)
AA, Computer Information Systems
Xerox Services January 2012 - Present
Mocha Mentoring M.I.L June 2011 - July 2011
Comcast Cable February 2009 - April 2009
Comcast Cable April 2000 - April 2009
Skills
Building and..., able to effectively..., able to break down..., have strong phone...
Education
Pierce College at Fort Steilacoom 2011 — 2012
Associate of Arts and Sciences (AAS), Business Administration and Management, General, 3.2
Pierce College 2010 — 2012
Medical Office Assistant Associates of Arts, Science
Pierce College at Fort Steilacoom 2010 — 2011
Associate of Arts and Sciences (AAS), Medical Office Assistant/Specialist, 3.3
Arapaphoe Community College
Certificate, Digital Broadband Management
Xerox Services October 2007 - Present
Skills
Program Management, Vendor Management, MS Project, Construction, Project Management, Project Planning, Operations Management, PMP, Quality Assurance, Contract Management, Contract Negotiation, Troubleshooting, Change Management, Procurement, Process Improvement, Team Leadership, Management, Microsoft Project
Education
Villanova University 2015 — 2015
Black Belt Certicficate
Villanova University 2015 — 2015
Six Sigma Lean Certificate, A
Villanova University 2015 — 2015
Six Sigma Green Belt Certicficate, A
Villanova University 2014 — 2015
Master Certificate, Applied Project Manaagement, 3.75
TESST College of Technology-Towson 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Electrical, Electronics and Communications Engineering, 3.54
Xerox Services September 2009 - Present
Xerox Services 2009 - 2012
Direct TV December 2008 - August 2009
Geek Squad / Best Buy October 2007 - November 2008
Texas Department of Criminal Justice January 2006 - September 2007
Sysco March 2004 - July 2005
Skills
Call Center, SDLC, Service Delivery, Troubleshooting, Customer Service, Customer Satisfaction, Team Leadership
Education
Sam Houston State University 2006 — 2010
Bachelor's degree, mass communication/media studies
Total Outsourced Systems October 2012 - June 2014
Xerox Services 2009 - 2012
Coke Consolidated April 2006 - April 2009
Coke Consolidated January 2006 - January 2009
Wolf Creek Apartments August 2004 - May 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Peer Mentoring, Peer Mediation, Exceptional verbal, Communication, Eye for Details, Adaptability
Education
North Carolina State University
History
North Carolina State University
Bachelor of Science, History Cont
SOUTHEAST HALIFAX HIGH SCHOOL
PSC November 2013 - Present
Nordstrom November 2012 - September 2013
Reliant NRG January 2012 - January 2012
Reliant Energy 2012 - 2012
Xerox Services July 2010 - December 2011
Interactive Response Technologies January 2009 - January 2010
5 STAR Event Services January 2007 - January 2010
Broadcasting Board of Governors May 2005 - August 2005
Skills
Windows Vista, Windows 7, SAP, Mainframe, Verint, Avaya, Citrix, Windows XP Pro, Troubleshooting, Analysis, Customer Service, Sales, Customer Retention, Teamwork, Databases, Technical Support, Printers, Microsoft Office 2007, Customer Support, Office 2010, Networking, Internet Explorer, Pricing, Windows XP, Security
Education
Prairie View A&M University 2005 — 2009
Bachelor of Science (B.S.), Criminal Justice
Prairie View A&M University 2005 — 2009
Bachelor of Science, Criminal Justice
Xerox Services November 2004 - Present
CTX Mortgage December 1996 - November 2004
Skills
Hyperion Enterprise, Cash Flow, Financial Reporting, General Ledger, Payroll, Microsoft Office, Financial Statements, Team Building, Accounting, Financial Analysis, Accounts Receivable, Process Improvement, CPA, Human Resources, Account Reconciliation, Revenue Recognition, Essbase, Auditing, Invoicing, Tax Preparation, Supply Chain Management, Internal Audit, Variance Analysis, Accounts Payable, Outlook, Forecasting, Logistics, PeopleSoft, JD Edwards
Education
Texas A&M University-Commerce
Bachelor of Business Administration (B.B.A.)
None - in transitional stage! Quality Control ManagerUniversity of PhoenixFebruary 2012 - June 2014
Xerox Services 1998 - 2012
Skills
Management, Quality Control, Microsoft Office, Software Documentation, Process Improvement, Quality Assurance, Quality Management, Outlook, Data Analysis, Testing, Quality Auditing
Education
Pima Medical Institute-Mesa 1998 — 1998
Certificate, Medical Administrative/Executive Assistant and Medical Secretary
Xerox Services June 1994 - Present
Skills
Operations Management, Administrative..., Call Center Operations, Contingency..., Team Building, Process Improvement, Team Leadership, Management, Program Management, Customer Service, Training, Leadership
Education
University of Phoenix 2002 — 2004
MBA in Healthcare Management, Healthcare Management
Southern Illinois University, Carbondale 1990 — 1992
Bachelor of Science (BS), Education, Training and Development
Xerox January 2003 - Present
Xerox Services 1999 - 2014
Skills
Windows Server, Management, Windows 7, Printers, Active Directory, Windows XP, System Administration, Troubleshooting, DHCP, DNS, Technical Support, Servers, Laptops, Hardware, VPN, Vendor Management, Outsourcing, Change Management, Process Improvement, Call Centers, Business Process...
Education
Southwestern Oregon Community College 1999 — 2000
Computer Technology/Computer Systems Technology
Multiband May 2013 - Present
Xerox Services October 2010 - September 2011
Education
Rasmussen College-North Dakota 2013 — 2015
Associate's degree, Network and System Administration/Administrator
Hewlett Packard October 2013 - Present
Xerox Services November 2010 - October 2013
Affiliated Computer Services, A Xerox Company April 2008 - October 2010
Skills
Research, Business Analysis, System Testing, User Acceptance Testing, Enrollment Services, Technical Writing, Oracle SQL Developer, Cognos, Training Delivery, Business Objects, SharePoint, Requirements Gathering, Software Documentation
Education
Tallahassee Community College 2007 — 2011
Associate of Arts (A.A.), General Studies