ACD Direct
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ACD Direct Employees
Employee
Years
Job
Industry
Ashley Franks Ashley Franks's ACD Direct Experience October 2011 - May 2012
Job Specialist 1 at Chase Card Services
Industry Financial Services
Experience
Chase Card Services July 2014 - Present
US Army June 2008 - Present
Priority Dispatch, Inc. December 2012 - June 2014
ACD Direct October 2011 - May 2012
AICS Holdings, LLC December 2010 - May 2011
Profinity, LLC March 2009 - September 2010
Ruby Tuesday November 2007 - July 2009
Alabama Adventure April 2007 - July 2007
Education
Liberty University 2013 — 2016
Bachelor of Science (BS), Accounting
Capella University 2012 — 2013
Bachelor of Science (BS), Criminal Justice and Corrections
Chase Card Services July 2014 - Present
US Army June 2008 - Present
Priority Dispatch, Inc. December 2012 - June 2014
ACD Direct October 2011 - May 2012
AICS Holdings, LLC December 2010 - May 2011
Profinity, LLC March 2009 - September 2010
Ruby Tuesday November 2007 - July 2009
Alabama Adventure April 2007 - July 2007
Education
Liberty University 2013 — 2016
Bachelor of Science (BS), Accounting
Capella University 2012 — 2013
Bachelor of Science (BS), Criminal Justice and Corrections
Rachael E. Tovar Rachael E. Tovar's ACD Direct Experience January 2015 - Present
Job Independent Business Owner/Customer Service Associate with ACD Direct
Industry Management Consulting
Experience
ACD Direct January 2015 - Present
Kenneth J. Wysoglad & Associates December 1995 - July 2007
Goodwill Industries April 1976 - August 1979
Skills
Public Speaking, Nonprofits, Event Planning, Program Development, Research, Outstanding time..., Integrity, Typing 75-90 wpm, Lite AR/AP, Leadership Development, Community Outreach, Management, Community Development, Leadership, Customer Service
Education
National Louis University
Bachelor's Degree, Business Administration and Management
Harry S. Truman College
Associate's Degree, General Studies/Business Administration
ACD Direct January 2015 - Present
Kenneth J. Wysoglad & Associates December 1995 - July 2007
Goodwill Industries April 1976 - August 1979
Skills
Public Speaking, Nonprofits, Event Planning, Program Development, Research, Outstanding time..., Integrity, Typing 75-90 wpm, Lite AR/AP, Leadership Development, Community Outreach, Management, Community Development, Leadership, Customer Service
Education
National Louis University
Bachelor's Degree, Business Administration and Management
Harry S. Truman College
Associate's Degree, General Studies/Business Administration
Rena Thigpen Rena Thigpen's ACD Direct Experience November 2011 - Present
Job Gift Director at LaBella Baskets
Industry Consumer Services
Experience
Total LIfe Changes, LLC February 2015 - Present
Arise Virtual Solutions Inc. October 2013 - Present
LaBella Baskets March 2013 - Present
ACD Direct November 2011 - Present
Motor Club of America Career Network June 2013 - December 2013
LiveOps March 2007 - July 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, PowerPoint, New Business Development, Social Media, Marketing, Marketing Strategy, Recruiting, Customer Satisfaction, Entrepreneurship, Networking, Salesforce.com, Small Business, Sales, Advertising
Education
University of Phoenix 2009 — 2011
Bachelor of Arts (B.A.), Communications and Technolgy
University of Phoenix 2007 — 2009
Associate of Arts and Sciences (AAS), Business Administration, Management and Operations
Total LIfe Changes, LLC February 2015 - Present
Arise Virtual Solutions Inc. October 2013 - Present
LaBella Baskets March 2013 - Present
ACD Direct November 2011 - Present
Motor Club of America Career Network June 2013 - December 2013
LiveOps March 2007 - July 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, PowerPoint, New Business Development, Social Media, Marketing, Marketing Strategy, Recruiting, Customer Satisfaction, Entrepreneurship, Networking, Salesforce.com, Small Business, Sales, Advertising
Education
University of Phoenix 2009 — 2011
Bachelor of Arts (B.A.), Communications and Technolgy
University of Phoenix 2007 — 2009
Associate of Arts and Sciences (AAS), Business Administration, Management and Operations
Charyse Hamilton Charyse Hamilton's ACD Direct Experience January 2014 - Present
Job Alt Team Lead at ACD Direct
Industry Research
Experience
ACD Direct January 2014 - Present
Self-employed July 2010 - Present
Sunlark Research January 2006 - Present
Kitsy Lane January 2013 - September 2013
Skills
Effective Communication, Problem Solving, Leadership & Vision, Research, Quality Assurance, Flexibility
Education
Portland Community College 1993 — 1995
Business Administration and Management, General
Grant H.S 1987 — 1989
ACD Direct January 2014 - Present
Self-employed July 2010 - Present
Sunlark Research January 2006 - Present
Kitsy Lane January 2013 - September 2013
Skills
Effective Communication, Problem Solving, Leadership & Vision, Research, Quality Assurance, Flexibility
Education
Portland Community College 1993 — 1995
Business Administration and Management, General
Grant H.S 1987 — 1989
Janine Gonzalez Janine Gonzalez's ACD Direct Experience February 2012 - August 2014
Job customer service
Industry Consumer Services
Experience
MAXIMUS September 2014 - Present
ACD Direct February 2012 - August 2014
Higher One January 2011 - March 2014
Miller Blueprint Company May 1991 - May 2010
Skills
Customer Relations, Customer Service, Call Center, Coordination, Payments, Messaging, Databases, Financial Education, Corporate Communications, Customer Satisfaction, Administration, Social Media, Planning, Press Releases, Event Management, Cards, Debit, Fax, Excel, Word, Microsoft Office, Microsoft Word, Project Planning, Microsoft Excel, Administrative..., Call Centers, Office Management, Time Management, Training, Management, Outlook, Social Networking, Software Documentation, Access
Education
Austin Community College 1985 — 1987
David Crockett High School 1979 — 1983
MAXIMUS September 2014 - Present
ACD Direct February 2012 - August 2014
Higher One January 2011 - March 2014
Miller Blueprint Company May 1991 - May 2010
Skills
Customer Relations, Customer Service, Call Center, Coordination, Payments, Messaging, Databases, Financial Education, Corporate Communications, Customer Satisfaction, Administration, Social Media, Planning, Press Releases, Event Management, Cards, Debit, Fax, Excel, Word, Microsoft Office, Microsoft Word, Project Planning, Microsoft Excel, Administrative..., Call Centers, Office Management, Time Management, Training, Management, Outlook, Social Networking, Software Documentation, Access
Education
Austin Community College 1985 — 1987
David Crockett High School 1979 — 1983
Denise Langshaw Denise Langshaw's ACD Direct Experience September 2011 - Present
Job Media Personality KISS 104.1
Industry Broadcast Media
Experience
Cox Media Group June 2015 - Present
Kabbage, Inc February 2015 - Present
ACD Direct September 2011 - Present
The Coca-Cola Company August 2011 - July 2013
JS108 Atlanta.com May 2010 - August 2011
The McDaniel Group 2009 - 2011
J316radio.com – WNMC Radio - New Mercies Christian Church August 2009 - February 2010
The Connecticut School of Broadcasting September 2007 - March 2009
Metro Networks September 2002 - May 2008
Infinity Broadcasting May 2004 - November 2006
Skills
Media & Entertainment, Television, Radio Broadcasting, Radio, Broadcast, News, Entertainment, Commercials, Makeup Artistry, Event Management, Project Management, Management, Marketing, Telecommunications, Adobe Audition, QuickBase, Copywriting, Voice Acting, Voiceovers, Social Networking, Media Production
Education
Gwynnis Mosby Makeup Academy 2013 — 2013
Master Class in Makeup Artistry
Georgia State University 1987 — 1992
Cox Media Group June 2015 - Present
Kabbage, Inc February 2015 - Present
ACD Direct September 2011 - Present
The Coca-Cola Company August 2011 - July 2013
JS108 Atlanta.com May 2010 - August 2011
The McDaniel Group 2009 - 2011
J316radio.com – WNMC Radio - New Mercies Christian Church August 2009 - February 2010
The Connecticut School of Broadcasting September 2007 - March 2009
Metro Networks September 2002 - May 2008
Infinity Broadcasting May 2004 - November 2006
Skills
Media & Entertainment, Television, Radio Broadcasting, Radio, Broadcast, News, Entertainment, Commercials, Makeup Artistry, Event Management, Project Management, Management, Marketing, Telecommunications, Adobe Audition, QuickBase, Copywriting, Voice Acting, Voiceovers, Social Networking, Media Production
Education
Gwynnis Mosby Makeup Academy 2013 — 2013
Master Class in Makeup Artistry
Georgia State University 1987 — 1992
Danyelle Shelton Danyelle Shelton's ACD Direct Experience April 2013 - May 2013
Job Call Center Representative at Cleveland State University
Industry Restaurants
Experience
Cleveland State University April 2015 - Present
Cleveland State University March 2015 - Present
Aeropostale August 2011 - Present
Bath & Body Works December 2013 - November 2014
Chick-fil-A January 2012 - August 2014
ACD Direct April 2013 - May 2013
Skills
Youth Ministry, Highly personable, Highly Dedicated, Friendly Personality, Fast-paced, Violin, Bible Study, Bible, Great Leader, Leadership, Highly Ambitious, Reading, Creative Writer, Intelligence, Christianity, Christian Education, Youth Outreach, Business, Customer Service, Energetic
Education
Cleveland State University 2014 — 2017
Bachelor’s Degree, Social Work, Junior
Baldwin-Wallace College 2013 — 2017
Bachelor of Business Administration (BBA) and Psychology, Life Coaching, Freshman
Beachwood High School 2009 — 2013
Diploma, General Studies
Cleveland State University April 2015 - Present
Cleveland State University March 2015 - Present
Aeropostale August 2011 - Present
Bath & Body Works December 2013 - November 2014
Chick-fil-A January 2012 - August 2014
ACD Direct April 2013 - May 2013
Skills
Youth Ministry, Highly personable, Highly Dedicated, Friendly Personality, Fast-paced, Violin, Bible Study, Bible, Great Leader, Leadership, Highly Ambitious, Reading, Creative Writer, Intelligence, Christianity, Christian Education, Youth Outreach, Business, Customer Service, Energetic
Education
Cleveland State University 2014 — 2017
Bachelor’s Degree, Social Work, Junior
Baldwin-Wallace College 2013 — 2017
Bachelor of Business Administration (BBA) and Psychology, Life Coaching, Freshman
Beachwood High School 2009 — 2013
Diploma, General Studies
Daniel Rincones Daniel Rincones's ACD Direct Experience December 2010 - Present
Job Singer, Actor, and Certified Teacher
Industry Education Management
Experience
Amazon July 2014 - Present
ACD Direct December 2010 - Present
Skills
Classroom Management, Curriculum Development, Teaching, Lesson Planning, Curriculum Design, Tutoring, Classroom, Differentiated..., K-12, Literacy, Elementary Education, Educational Technology, Educational Leadership, Musical Theatre, Music, Singing, Entertainment, Public Speaking, Customer Service
Education
University of Florida 1997 — 2002
Bachelor of Fine Arts (BFA), Musical Theatre
Miami Dade College 1987 — 1992
Associate's degree, Music, Undergraduate Degree
Amazon July 2014 - Present
ACD Direct December 2010 - Present
Skills
Classroom Management, Curriculum Development, Teaching, Lesson Planning, Curriculum Design, Tutoring, Classroom, Differentiated..., K-12, Literacy, Elementary Education, Educational Technology, Educational Leadership, Musical Theatre, Music, Singing, Entertainment, Public Speaking, Customer Service
Education
University of Florida 1997 — 2002
Bachelor of Fine Arts (BFA), Musical Theatre
Miami Dade College 1987 — 1992
Associate's degree, Music, Undergraduate Degree
April Edwards April Edwards's ACD Direct Experience October 2011 - Present
Job Session Support Coordinator at 2U
Industry Information Technology and Services
Experience
LiveOps January 2010 - Present
ACD Direct October 2011 - Present
2U December 2014 - Present
APAC Customer Services August 2014 - November 2014
Expert Planet March 2011 - May 2014
Higher One December 2012 - June 2013
Dish Network December 2007 - August 2008
Nautilus April 2001 - September 2006
Skills
Training, Customer Service, Call Centers, Microsoft Excel, Troubleshooting, Customer Satisfaction, Microsoft Office, Microsoft Word, Outlook, Process Scheduler, Data Entry, Microsoft PowerPoint, Accounts Payable, Revit, AutoCAD, Autodesk Inventor, Insurance, Invoicing
Education
Colorado State University 2013 — 2014
Bachelor of Science (B.S.), Information Technology
New River Community College 2007 — 2009
Associate of Science (A.S.), Computer Aided Drafting and Design
New River Community College 1999 — 2000
Certificate, Accounting
LiveOps January 2010 - Present
ACD Direct October 2011 - Present
2U December 2014 - Present
APAC Customer Services August 2014 - November 2014
Expert Planet March 2011 - May 2014
Higher One December 2012 - June 2013
Dish Network December 2007 - August 2008
Nautilus April 2001 - September 2006
Skills
Training, Customer Service, Call Centers, Microsoft Excel, Troubleshooting, Customer Satisfaction, Microsoft Office, Microsoft Word, Outlook, Process Scheduler, Data Entry, Microsoft PowerPoint, Accounts Payable, Revit, AutoCAD, Autodesk Inventor, Insurance, Invoicing
Education
Colorado State University 2013 — 2014
Bachelor of Science (B.S.), Information Technology
New River Community College 2007 — 2009
Associate of Science (A.S.), Computer Aided Drafting and Design
New River Community College 1999 — 2000
Certificate, Accounting
Diane Teis's ACD Direct Experience September 2009 - September 2012
Job BMIS student at Liberty University
Industry Telecommunications
Experience
ACD Direct September 2009 - September 2012
JP Morgan Chase 2001 - 2007
Skills
Recruiting, Customer Service, Call Centers, Coaching, Call Center, Process Improvement, Microsoft Excel, Insurance, Microsoft Office, Telecommunications, Team Building, Outlook, Accounting, Customer Satisfaction, Project Management, Management, Finance, Sales
Education
Liberty University 2012 — 2014
Bachelor of Science (BS), Business Information Systems
Triton-College 1998 — 2000
Associates in Liberal Arts, Accounting
ACD Direct September 2009 - September 2012
JP Morgan Chase 2001 - 2007
Skills
Recruiting, Customer Service, Call Centers, Coaching, Call Center, Process Improvement, Microsoft Excel, Insurance, Microsoft Office, Telecommunications, Team Building, Outlook, Accounting, Customer Satisfaction, Project Management, Management, Finance, Sales
Education
Liberty University 2012 — 2014
Bachelor of Science (BS), Business Information Systems
Triton-College 1998 — 2000
Associates in Liberal Arts, Accounting
Candi Miller's ACD Direct Experience May 2007 - April 2010
Job TJX Max, Marshall's, & Home Goods Credit Services at GE CAPITAL RETAIL FINANCE
Industry Financial Services
Experience
CS Marketing July 1997 - Present
GE CAPITAL RETAIL FINANCE August 2012 - Present
VSC Direct: Bath & Body Works Division October 2011 - January 2012
ACD Direct May 2007 - April 2010
Skills
Public Relations, News Writing, Journalism, Online Publishing, Journalism: crime,..., Marketing Communications, Business Writing, Advertising Management, Competitive Marketing..., Web Marketing, Training, Management, Manage Client..., Client Services, Call Center..., Event Planning, Superior Client Service, Project Team Management, Office Management
Education
Wittenberg University 1998 — 2001
Liberal Arts and Sciences/Liberal Studies
Sinclair Community College 1993 — 1996
Marketing/Marketing Management, General
Otterbein College 1991 — 1992
Political Science and Government
Meadowdale High School 1989 — 1991
CS Marketing July 1997 - Present
GE CAPITAL RETAIL FINANCE August 2012 - Present
VSC Direct: Bath & Body Works Division October 2011 - January 2012
ACD Direct May 2007 - April 2010
Skills
Public Relations, News Writing, Journalism, Online Publishing, Journalism: crime,..., Marketing Communications, Business Writing, Advertising Management, Competitive Marketing..., Web Marketing, Training, Management, Manage Client..., Client Services, Call Center..., Event Planning, Superior Client Service, Project Team Management, Office Management
Education
Wittenberg University 1998 — 2001
Liberal Arts and Sciences/Liberal Studies
Sinclair Community College 1993 — 1996
Marketing/Marketing Management, General
Otterbein College 1991 — 1992
Political Science and Government
Meadowdale High School 1989 — 1991
Kristin Dozier's ACD Direct Experience August 2013 - Present
Job President at BLD Customer Service
Industry Consumer Services
Experience
Care A Lot Learning Ctr July 2015 - Present
ACD Direct August 2013 - Present
LiveOps June 2012 - Present
NASW March 2012 - Present
BLD Customer Service September 2011 - Present
Arise Telecommunications May 2010 - September 2012
Skills
Social Services, Mental Health, Non-profits, Case Managment, Community Outreach, Program Evaluation, Staff Development, Child Development, Training, Supervisory Skills, Coaching, Conflict Resolution, Data Entry, Grant Writing, Team Leadership, Customer Service, Microsoft Word, PowerPoint, Microsoft Office, Public Speaking, Program Development, Nonprofits, Leadership, Team Building, Customer Satisfaction, Strategic Planning, Social Media, Event Planning, Leadership Development
Education
Rutgers, The State University of New Jersey-Camden 2011 — 2015
Bachelor's degree, Early Childhood Education and Teaching, 3.6
Camden County College 2006 — 2011
Human services, Social Work
Care A Lot Learning Ctr July 2015 - Present
ACD Direct August 2013 - Present
LiveOps June 2012 - Present
NASW March 2012 - Present
BLD Customer Service September 2011 - Present
Arise Telecommunications May 2010 - September 2012
Skills
Social Services, Mental Health, Non-profits, Case Managment, Community Outreach, Program Evaluation, Staff Development, Child Development, Training, Supervisory Skills, Coaching, Conflict Resolution, Data Entry, Grant Writing, Team Leadership, Customer Service, Microsoft Word, PowerPoint, Microsoft Office, Public Speaking, Program Development, Nonprofits, Leadership, Team Building, Customer Satisfaction, Strategic Planning, Social Media, Event Planning, Leadership Development
Education
Rutgers, The State University of New Jersey-Camden 2011 — 2015
Bachelor's degree, Early Childhood Education and Teaching, 3.6
Camden County College 2006 — 2011
Human services, Social Work
Melinda Ebron Davis Melinda Ebron Davis's ACD Direct Experience August 2010 - November 2010
Job
Industry Leisure, Travel & Tourism
Experience
melindaworx.com March 2014 - Present
Gozan Corporation January 2012 - Present
TeleTech October 2012 - March 2014
ARC Call Performance Monitoring & Analysis December 2012 - October 2013
Alpine Access November 2010 - September 2011
Working Solutions January 2010 - September 2011
ACD Direct August 2010 - November 2010
H&R Block October 2008 - April 2009
Skills
Call Centers, Salesforce.com, Troubleshooting, Customer Satisfaction, Email Marketing, Customer Service, Sales, Data Entry, Social Media, Interviews, Quality Assurance, Microsoft Office, Technical Support, Advertising, Windows Server, Invoicing, Editing, Employee Benefits, Microsoft Exchange, VPN
Education
Pitt Community College 1982 — 1985
Associate of Arts and Sciences (A.A.S.), Accounting and Finance, 3.0
melindaworx.com March 2014 - Present
Gozan Corporation January 2012 - Present
TeleTech October 2012 - March 2014
ARC Call Performance Monitoring & Analysis December 2012 - October 2013
Alpine Access November 2010 - September 2011
Working Solutions January 2010 - September 2011
ACD Direct August 2010 - November 2010
H&R Block October 2008 - April 2009
Skills
Call Centers, Salesforce.com, Troubleshooting, Customer Satisfaction, Email Marketing, Customer Service, Sales, Data Entry, Social Media, Interviews, Quality Assurance, Microsoft Office, Technical Support, Advertising, Windows Server, Invoicing, Editing, Employee Benefits, Microsoft Exchange, VPN
Education
Pitt Community College 1982 — 1985
Associate of Arts and Sciences (A.A.S.), Accounting and Finance, 3.0
Eve Torres Eve Torres's ACD Direct Experience July 2003 - April 2005
Job Princess at Lotusflier
Industry Writing and Editing
Experience
Lotusflier March 2009 - Present
AT&T 2007 - 2008
ACD Direct July 2003 - April 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Teaching, Public Speaking, Budgets, Editing, Strategic Planning
Education
Florida A&M University 1998 — 2004
Mathematics Teacher Education
Pensacola Junior College 1995 — 1998
General Studies
Lotusflier March 2009 - Present
AT&T 2007 - 2008
ACD Direct July 2003 - April 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Teaching, Public Speaking, Budgets, Editing, Strategic Planning
Education
Florida A&M University 1998 — 2004
Mathematics Teacher Education
Pensacola Junior College 1995 — 1998
General Studies
Christy Lyons-Bohrer's ACD Direct Experience May 2014 - Present
Job Tax Consultation Specialist
Industry Financial Services
Experience
ACD Direct May 2014 - Present
HCK Tax Solutions January 2011 - Present
The Specialists Group LLC June 2013 - January 2014
Sedgwick County Area Educational Services Interlocal Cooperative 2012 - June 2013
Law Office of Randy S. Stalcup June 2010 - May 2012
Skills
Autism Spectrum..., Legal Assistance, Crisis Intervention, Training, Microsoft Office, Communication, Teaching, 10 Key, Legal Documents, Conflict Resolution, Multi-line Phone, Data Entry, Youth Work, Youth Mentoring, Academic Tutoring, Paralegals, Tax Preparation, Tax Law, Income Tax, State Tax, Organizational..., Highly detail oriented, Legal Research, Legal Compliance, Tax Dispute Resolution, Resume Writing, Blogging, Personal Development, Volunteer Management, Community Outreach, Small Business Marketing, Fundraising, Small Business, Career Counseling, LLC, Books, Quicken, Customer Service, Social Media, Editing, Team Building
Education
Northcentral University 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Wichita State University 2010 — 2013
Bachelor of Arts (B.A.), Sociology
Butler County Community College 2005 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
ACD Direct May 2014 - Present
HCK Tax Solutions January 2011 - Present
The Specialists Group LLC June 2013 - January 2014
Sedgwick County Area Educational Services Interlocal Cooperative 2012 - June 2013
Law Office of Randy S. Stalcup June 2010 - May 2012
Skills
Autism Spectrum..., Legal Assistance, Crisis Intervention, Training, Microsoft Office, Communication, Teaching, 10 Key, Legal Documents, Conflict Resolution, Multi-line Phone, Data Entry, Youth Work, Youth Mentoring, Academic Tutoring, Paralegals, Tax Preparation, Tax Law, Income Tax, State Tax, Organizational..., Highly detail oriented, Legal Research, Legal Compliance, Tax Dispute Resolution, Resume Writing, Blogging, Personal Development, Volunteer Management, Community Outreach, Small Business Marketing, Fundraising, Small Business, Career Counseling, LLC, Books, Quicken, Customer Service, Social Media, Editing, Team Building
Education
Northcentral University 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
Wichita State University 2010 — 2013
Bachelor of Arts (B.A.), Sociology
Butler County Community College 2005 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Faythe Hughes's ACD Direct Experience June 2010 - July 2012
Job Legal Assistant at Earth Friendly Products
Industry Management Consulting
Experience
Earth Friendly Products September 2015 - Present
Red Hat Society May 2013 - August 2015
Working Solutions October 2011 - July 2012
ACD Direct June 2010 - July 2012
Skills
Public Speaking, Research, Microsoft Office, Social Media, PowerPoint, Social Networking, Microsoft Word, Microsoft Excel, Editing, Outlook, Customer Service, Westlaw, Legal Writing, Public Relations, Legal Research, Team Building, Strategic Planning, Event Planning, Project Management, Sales, Social Media Marketing, Lexis, Nonprofits, Licensing, Intellectual Property, Document Drafting, Fundraising, Litigation, LexisNexis
Education
Whittier Law School 2011 — 2015
Doctor of Law (J.D.), Intellectual Property Law
Hope International University 2009 — 2011
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Azusa Pacific University 2002 — 2005
Bachelor of Arts (B.A.), Political Science and Government
Earth Friendly Products September 2015 - Present
Red Hat Society May 2013 - August 2015
Working Solutions October 2011 - July 2012
ACD Direct June 2010 - July 2012
Skills
Public Speaking, Research, Microsoft Office, Social Media, PowerPoint, Social Networking, Microsoft Word, Microsoft Excel, Editing, Outlook, Customer Service, Westlaw, Legal Writing, Public Relations, Legal Research, Team Building, Strategic Planning, Event Planning, Project Management, Sales, Social Media Marketing, Lexis, Nonprofits, Licensing, Intellectual Property, Document Drafting, Fundraising, Litigation, LexisNexis
Education
Whittier Law School 2011 — 2015
Doctor of Law (J.D.), Intellectual Property Law
Hope International University 2009 — 2011
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Azusa Pacific University 2002 — 2005
Bachelor of Arts (B.A.), Political Science and Government
Rhonda Moss Rhonda Moss's ACD Direct Experience June 2015 - 2015
Job Technical Support at Teleperformance, USA
Industry Retail
Experience
Teleperformance, USA August 2015 - Present
Sykes October 2014 - August 2015
ACD Direct June 2015 - 2015
Carter's OshKosh B'gosh March 2014 - August 2014
Bed Bath & Beyond March 2013 - March 2014
Avon April 2013 - August 2013
Walmart February 2009 - April 2013
Skills
Data Entry, Customer Service, Telephone Skills, Administrative Support, Fax, Typing, Outlook, Administration, Word, Excel, Teamwork, Problem Solving, Customer Relations, Payroll Processing, Customer Satisfaction, Microsoft Excel, Microsoft Word, Warehousing, Computer Literate, Internet Research, Invoicing, Accounts Receivable, Payroll, Access, Lotus Notes, Front Office, Retail, warehouse, distribution, e-commerce, support lead, Restaurants, RF Scanners, Voice Over, Time Management, Training, citrix, order management, snapfinger, Sales
Education
Ashworth College 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Gwinnett College-Lilburn 1992 — 1994
Associates, computer operations
Teleperformance, USA August 2015 - Present
Sykes October 2014 - August 2015
ACD Direct June 2015 - 2015
Carter's OshKosh B'gosh March 2014 - August 2014
Bed Bath & Beyond March 2013 - March 2014
Avon April 2013 - August 2013
Walmart February 2009 - April 2013
Skills
Data Entry, Customer Service, Telephone Skills, Administrative Support, Fax, Typing, Outlook, Administration, Word, Excel, Teamwork, Problem Solving, Customer Relations, Payroll Processing, Customer Satisfaction, Microsoft Excel, Microsoft Word, Warehousing, Computer Literate, Internet Research, Invoicing, Accounts Receivable, Payroll, Access, Lotus Notes, Front Office, Retail, warehouse, distribution, e-commerce, support lead, Restaurants, RF Scanners, Voice Over, Time Management, Training, citrix, order management, snapfinger, Sales
Education
Ashworth College 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Gwinnett College-Lilburn 1992 — 1994
Associates, computer operations
Darlene Takkar's ACD Direct Experience 1996 - 1997
Job Owner at Dee's Accessories
Industry Apparel & Fashion
Experience
Fidelity Information Services 2003 - Present
Dee's Accessories January 1988 - Present
Primerica 2012 - 2012
JPMorgan Chase January 1996 - October 2003
ACD Direct 1996 - 1997
Skills
Supervisory Experience, Artisan, Some Accounting
Education
University of Phoenix 2000 — 2003
BS, Business Management
Fidelity Information Services 2003 - Present
Dee's Accessories January 1988 - Present
Primerica 2012 - 2012
JPMorgan Chase January 1996 - October 2003
ACD Direct 1996 - 1997
Skills
Supervisory Experience, Artisan, Some Accounting
Education
University of Phoenix 2000 — 2003
BS, Business Management
Dyetanya Williams Dyetanya Williams's ACD Direct Experience April 2010 - Present
Job Call Agent at ACD Direct
Industry Human Resources
Experience
ACD Direct April 2010 - Present
Unknown 2010 - 2010
West At Home December 2007 - July 2008
Education
Collin County Community College 2010 — 2010
Paralegal
Dallas County Community College 2007 — 2009
ACD Direct April 2010 - Present
Unknown 2010 - 2010
West At Home December 2007 - July 2008
Education
Collin County Community College 2010 — 2010
Paralegal
Dallas County Community College 2007 — 2009
Kristie Johns's ACD Direct Experience October 2010 - December 2013
Job Global Sales & Customer Care
Industry Accounting
Experience
Hyatt Hotels Corporation June 2015 - Present
ContactPoint, LLC May 2013 - July 2015
Working Solutions January 2012 - December 2013
ACD Direct October 2010 - December 2013
LiveOps January 2007 - December 2013
Mastermind Marketing 1997 - January 1999
Transnational Ventures 1995 - 1997
Ashton Woods Homes 1993 - 1995
The Drees Company 1993 - 1994
Skills
Customer Service, Call Centers, Customer Satisfaction, Team Building, Process Improvement, Sales, Leadership, Salesforce.com, Management, CRM, Training, Team Leadership, Microsoft Office, Microsoft Word, Outlook, Account Management, Project Management, Vendor Management, Microsoft Excel, Access, Strategic Planning, Accounting, Cost Accounting, Software Documentation, Windows, System Administration, Budgets, Telecommunications, Negotiation, Time Management, Communication, Organization Skills, 10 Key, Accounts Payable
Education
LaGrange College 1985 — 1988
Business Administration/Accounting
Hyatt Hotels Corporation June 2015 - Present
ContactPoint, LLC May 2013 - July 2015
Working Solutions January 2012 - December 2013
ACD Direct October 2010 - December 2013
LiveOps January 2007 - December 2013
Mastermind Marketing 1997 - January 1999
Transnational Ventures 1995 - 1997
Ashton Woods Homes 1993 - 1995
The Drees Company 1993 - 1994
Skills
Customer Service, Call Centers, Customer Satisfaction, Team Building, Process Improvement, Sales, Leadership, Salesforce.com, Management, CRM, Training, Team Leadership, Microsoft Office, Microsoft Word, Outlook, Account Management, Project Management, Vendor Management, Microsoft Excel, Access, Strategic Planning, Accounting, Cost Accounting, Software Documentation, Windows, System Administration, Budgets, Telecommunications, Negotiation, Time Management, Communication, Organization Skills, 10 Key, Accounts Payable
Education
LaGrange College 1985 — 1988
Business Administration/Accounting
Heather Eastin Heather Eastin's ACD Direct Experience October 2012 - Present
Job Virtual Customer Service/ Tech Support at Working Solutions
Industry Consumer Services
Experience
NexRep, LLC September 2013 - Present
Working Solutions September 2013 - Present
Metaverse Mod Squad February 2013 - Present
ACD Direct October 2012 - Present
Fancy Hands August 2011 - Present
Move, Inc. July 2010 - July 2011
Rapattoni Corporation May 2003 - June 2008
INQ, Inc. October 2002 - May 2003
Pure Beauty March 2002 - October 2002
Great Expectations February 2001 - February 2002
Skills
Singing, Acting, Theatre, Film, Stage, Improvisation, Comedy, Drama, Entertainment, Feature Films, Voice Over, Performing Arts, Musical Theatre, Commercials, Television, Voice Acting, Dancing
Education
Pierce College 2009 — 2010
Cinematography and Film/Video Production/ Journalism
Moorpark College 2003 — 2004
Acting for TV/ Film/ Film Production, 3.5
Santa Barbara City College 1996 — 1997
Music/ Drama/ Dance
Santa Ynez Valley Union High School 1992 — 1996
Diploma, Music/ Drama/ French, 3.5
Wolford Elementary- Colorado Springs
NexRep, LLC September 2013 - Present
Working Solutions September 2013 - Present
Metaverse Mod Squad February 2013 - Present
ACD Direct October 2012 - Present
Fancy Hands August 2011 - Present
Move, Inc. July 2010 - July 2011
Rapattoni Corporation May 2003 - June 2008
INQ, Inc. October 2002 - May 2003
Pure Beauty March 2002 - October 2002
Great Expectations February 2001 - February 2002
Skills
Singing, Acting, Theatre, Film, Stage, Improvisation, Comedy, Drama, Entertainment, Feature Films, Voice Over, Performing Arts, Musical Theatre, Commercials, Television, Voice Acting, Dancing
Education
Pierce College 2009 — 2010
Cinematography and Film/Video Production/ Journalism
Moorpark College 2003 — 2004
Acting for TV/ Film/ Film Production, 3.5
Santa Barbara City College 1996 — 1997
Music/ Drama/ Dance
Santa Ynez Valley Union High School 1992 — 1996
Diploma, Music/ Drama/ French, 3.5
Wolford Elementary- Colorado Springs
Rena Thigpen Rena Thigpen's ACD Direct Experience December 2011 - Present
Job Independent Agent at LiveOps
Industry
LaDonne Lloyd LaDonne Lloyd's ACD Direct Experience February 2007 - July 2012
Job Clinical Research Coordinator at Premier Research
Industry Venture Capital & Private Equity
Experience
Premier Research June 2013 - Present
Private Investor July 2012 - Present
Freelance Nursing (Agencies) October 2005 - Present
ACD Direct February 2007 - July 2012
Freelance 2003 - 2010
ASH 2003 - 2006
Skills
Nursing, Cpr Certified, Hospitals, Treatment, Nurses, Health, Property Management, Home Care, Healthcare, Elder Care, Case Managment, Transaction Sourcing, Program Development, Nonprofits, Management, Microsoft Word, Community Outreach, Policy, Volunteer Management, Public Relations, Training, Supervisory Skills, Outlook, Clinical Research, Public Speaking, Data Entry, Leadership, Coaching, Teaching, Research, Team Building, Customer Service, PowerPoint, Microsoft Excel, Microsoft Office, Social Networking, Event Planning, Marketing, Strategic Planning, Budgets, Team Leadership, Recruiting, Social Media, CPR Certified
Education
Austin Community College 1980 — 1982
Associate's degree, LVN
University of Texas
Premier Research June 2013 - Present
Private Investor July 2012 - Present
Freelance Nursing (Agencies) October 2005 - Present
ACD Direct February 2007 - July 2012
Freelance 2003 - 2010
ASH 2003 - 2006
Skills
Nursing, Cpr Certified, Hospitals, Treatment, Nurses, Health, Property Management, Home Care, Healthcare, Elder Care, Case Managment, Transaction Sourcing, Program Development, Nonprofits, Management, Microsoft Word, Community Outreach, Policy, Volunteer Management, Public Relations, Training, Supervisory Skills, Outlook, Clinical Research, Public Speaking, Data Entry, Leadership, Coaching, Teaching, Research, Team Building, Customer Service, PowerPoint, Microsoft Excel, Microsoft Office, Social Networking, Event Planning, Marketing, Strategic Planning, Budgets, Team Leadership, Recruiting, Social Media, CPR Certified
Education
Austin Community College 1980 — 1982
Associate's degree, LVN
University of Texas
Bobbie Goodwin Bobbie Goodwin's ACD Direct Experience 2007 - 2009
Job Revenue Recovery at Methodist Healthcare
Industry Human Resources
Experience
Methodist Healthcare ManagerBurger King CorporationJuly 2012 - March 2013
TSBA 2013 - 2013
Union Universtiy 2011 - 2013
ACD Direct 2007 - 2009
Methodist Health System June 1996 - August 2006
FedEx June 1994 - June 1996
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, Java, English, Time Management, Administration, Outlook, Access
Education
Union University 2011 — 2012
BSOL, Human Resources Management/Personnel Administration, General
University of Phoenix 2009 — 2011
Knight Road Elem
Methodist Healthcare ManagerBurger King CorporationJuly 2012 - March 2013
TSBA 2013 - 2013
Union Universtiy 2011 - 2013
ACD Direct 2007 - 2009
Methodist Health System June 1996 - August 2006
FedEx June 1994 - June 1996
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, Java, English, Time Management, Administration, Outlook, Access
Education
Union University 2011 — 2012
BSOL, Human Resources Management/Personnel Administration, General
University of Phoenix 2009 — 2011
Knight Road Elem
Anne Cadigan Anne Cadigan's ACD Direct Experience November 2006 - July 2012
Job Strategic Alliances Account Manager at National Association of Realtors
Industry Marketing and Advertising
Experience
National Association of Realtors July 2012 - Present
ACD Direct November 2006 - July 2012
WTTW February 2004 - November 2006
Entertainment Marketing, Inc. March 2000 - February 2004
Skills
Integrated Marketing, Account Management, Project Management, Event Marketing, Production
Education
University of Chicago Graham School 2012 — 2013
Certificate, Integrated Marketing
Salt Institute of Documentary Studies 2008 — 2008
Certificate, Radio
Central School of Speech and Drama, U. of London 1994 — 1997
BA/MFA, Theatre
Kenyon College 1988 — 1992
BA, English
National Association of Realtors July 2012 - Present
ACD Direct November 2006 - July 2012
WTTW February 2004 - November 2006
Entertainment Marketing, Inc. March 2000 - February 2004
Skills
Integrated Marketing, Account Management, Project Management, Event Marketing, Production
Education
University of Chicago Graham School 2012 — 2013
Certificate, Integrated Marketing
Salt Institute of Documentary Studies 2008 — 2008
Certificate, Radio
Central School of Speech and Drama, U. of London 1994 — 1997
BA/MFA, Theatre
Kenyon College 1988 — 1992
BA, English
Christine Hager Christine Hager's ACD Direct Experience November 2014 - March 2015
Job Project Manager/Service Coordinator at Allied Door & Maintenance
Industry Facilities Services
Experience
Allied Door & Maintenance February 2015 - Present
ACD Direct November 2014 - March 2015
Sargent Art June 2011 - January 2015
Intuit / TurboTax December 2013 - May 2014
Skills
Photoshop, Illustrator, Customer Service, Graphic Design, Photography, Microsoft Office, Microsoft Excel, Customer Satisfaction, Outlook, Team Leadership, Sales, Social Networking, Team Building
Education
Luzerne County Community College 2009 — 2011
Associate’s Degree, Photography
PA Cyber 2006 — 2008
High School
Allied Door & Maintenance February 2015 - Present
ACD Direct November 2014 - March 2015
Sargent Art June 2011 - January 2015
Intuit / TurboTax December 2013 - May 2014
Skills
Photoshop, Illustrator, Customer Service, Graphic Design, Photography, Microsoft Office, Microsoft Excel, Customer Satisfaction, Outlook, Team Leadership, Sales, Social Networking, Team Building
Education
Luzerne County Community College 2009 — 2011
Associate’s Degree, Photography
PA Cyber 2006 — 2008
High School
Gwendaline Daniels Gwendaline Daniels's ACD Direct Experience October 2008 - June 2011
Job Operations Manager at VIPdesk Connect
Industry Consumer Services
Experience
VIPdesk August 2010 - Present
ACD Direct October 2008 - June 2011
Westat January 2009 - October 2010
ARAMARK July 2002 - March 2006
Daniels Lawn Service September 1999 - October 2004
Korn/Ferry International August 2001 - May 2002
MERCURI AND ASSOCIATES, INC. September 1999 - August 2001
Micellaneous Positions January 1994 - September 1999
Skills
Bilingual, Transcribing, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Outlook, Microsoft Publisher, Microsoft Access, Call Center, Cold Calling, Data Entry, Spreadsheet Development, Call Centers, Office Management, PowerPoint, Spreadsheets, Customer Satisfaction, Accounts Payable, Team Building, Leadership, Time Management, Accounts Receivable, Administrative..., Marketing, Management, Sales, Interviews, Invoicing, Teamwork, Accounting, Operations Management, Nonprofits, Employee Training, Employee Benefits, Telephone Skills, Access, Insurance, Training
Education
Thomas Edison State College 2012 — 2013
BSBA, Business Administration in General Management
Mercer County Community College 2000 — 2001
Assciates in Applied Science, General Business
VIPdesk August 2010 - Present
ACD Direct October 2008 - June 2011
Westat January 2009 - October 2010
ARAMARK July 2002 - March 2006
Daniels Lawn Service September 1999 - October 2004
Korn/Ferry International August 2001 - May 2002
MERCURI AND ASSOCIATES, INC. September 1999 - August 2001
Micellaneous Positions January 1994 - September 1999
Skills
Bilingual, Transcribing, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Outlook, Microsoft Publisher, Microsoft Access, Call Center, Cold Calling, Data Entry, Spreadsheet Development, Call Centers, Office Management, PowerPoint, Spreadsheets, Customer Satisfaction, Accounts Payable, Team Building, Leadership, Time Management, Accounts Receivable, Administrative..., Marketing, Management, Sales, Interviews, Invoicing, Teamwork, Accounting, Operations Management, Nonprofits, Employee Training, Employee Benefits, Telephone Skills, Access, Insurance, Training
Education
Thomas Edison State College 2012 — 2013
BSBA, Business Administration in General Management
Mercer County Community College 2000 — 2001
Assciates in Applied Science, General Business
Jill Milleson's ACD Direct Experience April 2012 - Present
Job Account Manager at ACD Direct
Industry Telecommunications
Experience
ACD Direct April 2012 - Present
Theresa B. Miley - State Farm Insurance August 2011 - April 2012
ACD Direct December 2009 - December 2011
David M Gilston Ins. Agency August 2008 - July 2011
Independent Contractor January 2006 - February 2008
Sterling Jewelers Inc March 2000 - July 2005
Marshall Ford West June 1998 - March 2000
National City Bank December 1995 - 1997
Skills
Medicare, Critical Illness, Universal Life, Whole Life, Disabilities, Payroll, Cafeteria Plans, Health Insurance, Insurance, Employee Benefits, Disability Insurance, Term Life Insurance, Cancer, Long-term Care, Brokers, Health Savings Accounts, Customer Service, Customer Satisfaction, Team Building, Sales, Account Management, Nonprofits, Call Centers, Team Leadership, Customer Retention, PBS, NPR, Fundraising, Contact Center..., Contact Center..., Leadership, Client Development, Client Liaison, Payment Card Processing, Payment Systems, Call Center..., ACD, ACD Management, Major Donors, Life Insurance, Management
Education
MEYERS UNIVERSITY 1996 — 1998
Marketing
The University of Akron 1995 — 1996
Marketing
Cuyahoga Community College 1993 — 1995
Marketing
South Carolina Department of Insurance
Life and Health Insurance, Property and Casualty
ACD Direct April 2012 - Present
Theresa B. Miley - State Farm Insurance August 2011 - April 2012
ACD Direct December 2009 - December 2011
David M Gilston Ins. Agency August 2008 - July 2011
Independent Contractor January 2006 - February 2008
Sterling Jewelers Inc March 2000 - July 2005
Marshall Ford West June 1998 - March 2000
National City Bank December 1995 - 1997
Skills
Medicare, Critical Illness, Universal Life, Whole Life, Disabilities, Payroll, Cafeteria Plans, Health Insurance, Insurance, Employee Benefits, Disability Insurance, Term Life Insurance, Cancer, Long-term Care, Brokers, Health Savings Accounts, Customer Service, Customer Satisfaction, Team Building, Sales, Account Management, Nonprofits, Call Centers, Team Leadership, Customer Retention, PBS, NPR, Fundraising, Contact Center..., Contact Center..., Leadership, Client Development, Client Liaison, Payment Card Processing, Payment Systems, Call Center..., ACD, ACD Management, Major Donors, Life Insurance, Management
Education
MEYERS UNIVERSITY 1996 — 1998
Marketing
The University of Akron 1995 — 1996
Marketing
Cuyahoga Community College 1993 — 1995
Marketing
South Carolina Department of Insurance
Life and Health Insurance, Property and Casualty
Noah Rosales Noah Rosales's ACD Direct Experience June 2012 - Present
Job COO at ACD Direct
Industry Telecommunications
Experience
ACD Direct June 2012 - Present
ACD Direct January 2008 - June 2012
Skills
Social Media, Customer Satisfaction, Process Improvement, Call Center, Team Building, Account Management, Call Centers, Customer Service, Team Leadership, Telecommunications, Customer Retention, Customer Experience, Outsourcing, Salesforce.com, Management, Strategic Planning, Sales Management, New Business Development, Coaching, Team Management, Training, Sales, Program Management, Project Management, Networking, CRM, Budgets, Entrepreneurship, Start-ups, Strategy, Strategic Partnerships, Social Media Marketing, Social Networking, Leadership, Product Management, Marketing, Negotiation, Business Development, Direct Sales
Education
Community College of the Air Force 2006 — 2010
Associate's Degree, Transportation/Mobility Management
Community College of the Air Force 2006 — 2010
Associate's Degree, Hydraulics and Fluid Power Technology/Technician
Grand Canyon University 2010 — 2012
Associate's Degree, Transportation/Mobility Management
ACD Direct June 2012 - Present
ACD Direct January 2008 - June 2012
Skills
Social Media, Customer Satisfaction, Process Improvement, Call Center, Team Building, Account Management, Call Centers, Customer Service, Team Leadership, Telecommunications, Customer Retention, Customer Experience, Outsourcing, Salesforce.com, Management, Strategic Planning, Sales Management, New Business Development, Coaching, Team Management, Training, Sales, Program Management, Project Management, Networking, CRM, Budgets, Entrepreneurship, Start-ups, Strategy, Strategic Partnerships, Social Media Marketing, Social Networking, Leadership, Product Management, Marketing, Negotiation, Business Development, Direct Sales
Education
Community College of the Air Force 2006 — 2010
Associate's Degree, Transportation/Mobility Management
Community College of the Air Force 2006 — 2010
Associate's Degree, Hydraulics and Fluid Power Technology/Technician
Grand Canyon University 2010 — 2012
Associate's Degree, Transportation/Mobility Management
Joyce Taibleson Joyce Taibleson's ACD Direct Experience April 2010 - March 2012
Job iOS Senior Technical Advisor at Apple
Industry Consumer Electronics
Experience
Apple August 2014 - Present
Apple March 2014 - August 2014
Kraft Foods Group April 2011 - September 2012
ACD Direct April 2010 - March 2012
Kraft Foods Group April 2008 - March 2011
ACD Direct January 2008 - March 2010
Kraft Foods Group February 2005 - March 2008
Kraft Foods Group March 2007 - February 2008
ACD Direct November 2007 - January 2008
ACD Direct February 2007 - November 2007
Skills
Training, Training Delivery, Technical Training, Human Resources, OneNote, E-Learning, SharePoint, Data Analysis, PowerPoint, Certified trainer for..., Unified Communications, One-on-one Instruction, User Experience, Technical Support, Microsoft Office 2010..., Microsoft Office..., SAP, Dependable Team Player, Passion for Helping..., Highly Reliable, Comfortable working..., Determination, Compassion, Customer Experience, End User Training, Increase Productivity, Reporting & Analysis, Account Management, iOS, iPhone, iPad, Empathy, Apple, Customer Service, Multi Tasking, Positive Can-do Attitude, Driven By Results, Highly resourceful, Work Independently with..., Flexibility, Technology, Computers, Microsoft Lync 2010, Adobe Captivate 5.0, SAP Applications (SHARP..., Working Remotely, Training and Development, Scheduling Training, Meeting Deadkines, Organizing Training
Education
Kendall College 1978 — 1980
Associate of Arts (A.A.), Photography
Mather High School 1974 — 1978
Graduated, General Studies
Apple August 2014 - Present
Apple March 2014 - August 2014
Kraft Foods Group April 2011 - September 2012
ACD Direct April 2010 - March 2012
Kraft Foods Group April 2008 - March 2011
ACD Direct January 2008 - March 2010
Kraft Foods Group February 2005 - March 2008
Kraft Foods Group March 2007 - February 2008
ACD Direct November 2007 - January 2008
ACD Direct February 2007 - November 2007
Skills
Training, Training Delivery, Technical Training, Human Resources, OneNote, E-Learning, SharePoint, Data Analysis, PowerPoint, Certified trainer for..., Unified Communications, One-on-one Instruction, User Experience, Technical Support, Microsoft Office 2010..., Microsoft Office..., SAP, Dependable Team Player, Passion for Helping..., Highly Reliable, Comfortable working..., Determination, Compassion, Customer Experience, End User Training, Increase Productivity, Reporting & Analysis, Account Management, iOS, iPhone, iPad, Empathy, Apple, Customer Service, Multi Tasking, Positive Can-do Attitude, Driven By Results, Highly resourceful, Work Independently with..., Flexibility, Technology, Computers, Microsoft Lync 2010, Adobe Captivate 5.0, SAP Applications (SHARP..., Working Remotely, Training and Development, Scheduling Training, Meeting Deadkines, Organizing Training
Education
Kendall College 1978 — 1980
Associate of Arts (A.A.), Photography
Mather High School 1974 — 1978
Graduated, General Studies
Shuelet Dorris Shuelet Dorris's ACD Direct Experience 2008 - 2010
Job Owner at Shdanthony's Wonders
Industry Consumer Goods
Experience
Shdanthony's Wonders September 1999 - Present
GE January 2010 - June 2010
ACD Direct 2008 - 2010
Virgin Media March 2008 - June 2009
Skills
Computer Programmer, Computer Repair, Computer Maintenance, Computer Science, Customer Relations, Customer Service, Human Relations
Education
Capella University 2009 — 2011
BS, Public Administration
University of Phoenix 2001 — 2005
BS, Computer Science
Shdanthony's Wonders September 1999 - Present
GE January 2010 - June 2010
ACD Direct 2008 - 2010
Virgin Media March 2008 - June 2009
Skills
Computer Programmer, Computer Repair, Computer Maintenance, Computer Science, Customer Relations, Customer Service, Human Relations
Education
Capella University 2009 — 2011
BS, Public Administration
University of Phoenix 2001 — 2005
BS, Computer Science
Sandi Bookout's ACD Direct Experience October 2008 - October 2010
Job Business Owner at StitchNTime Embroidery LLC
Industry Textiles
Experience
Stitch-N-Time Embroidery LLC June 2014 - Present
CenturyLink March 2009 - October 2013
CenturyLink March 2009 - October 2013
ACD Direct October 2008 - October 2010
Manning Centre for Building Democracy April 2004 - May 2007
FL Department of Revenue September 2002 - April 2004
AT&T September 1987 - November 2001
Skills
Customer Satisfaction, Team Leadership, Call Center, Sales, Call Centers, Customer Service, Direct Sales, Training, Coaching, Cross-functional Team..., Customer Experience, Customer Retention, Account Management, CRM, Leadership, Management, Team Building, Teamwork, Telecommunications, Time Management, Vendor Management
Education
Cameron University
Elementary Education and Teaching
Nova Southeastern University
Business Administration and Management, General
South Dade High
Stitch-N-Time Embroidery LLC June 2014 - Present
CenturyLink March 2009 - October 2013
CenturyLink March 2009 - October 2013
ACD Direct October 2008 - October 2010
Manning Centre for Building Democracy April 2004 - May 2007
FL Department of Revenue September 2002 - April 2004
AT&T September 1987 - November 2001
Skills
Customer Satisfaction, Team Leadership, Call Center, Sales, Call Centers, Customer Service, Direct Sales, Training, Coaching, Cross-functional Team..., Customer Experience, Customer Retention, Account Management, CRM, Leadership, Management, Team Building, Teamwork, Telecommunications, Time Management, Vendor Management
Education
Cameron University
Elementary Education and Teaching
Nova Southeastern University
Business Administration and Management, General
South Dade High
Tressie Johnson's ACD Direct Experience June 2010 - November 2012
Job Busininess Service Associate at VoiceCurve
Industry Telecommunications
Experience
VoiceCurve November 2012 - Present
ACD Direct June 2010 - November 2012
Skills
Call Center, Customer Satisfaction
Education
Mt. Hood Community College 1971 — 1973
Sandy Union High School
VoiceCurve November 2012 - Present
ACD Direct June 2010 - November 2012
Skills
Call Center, Customer Satisfaction
Education
Mt. Hood Community College 1971 — 1973
Sandy Union High School
Raenita Unruh's ACD Direct Experience 2006 - 2010
Job Elementary Secretary at USD 369
Industry Education Management
Experience
USD 369 August 1999 - Present
ACD Direct 2006 - 2010
Henderson Advertising 1986 - 1989
Rainey, Britton, Gibbes and Clarkson, PA June 1982 - August 1984
Skills
Social Media Marketing, Social Media, Advertising, Creative Strategy, Photography, Creative Direction, Event Planning, Newsletters, Microsoft Excel, Fundraising, Event Management, Microsoft Office, Microsoft Word, Training, Web Design, Copywriting, Social Networking, Email Marketing, Facebook
Education
Bob Jones University 1978 — 1982
BS, Office Administration
Huntington Christian Academy 1973 — 1978
HS diploma
USD 369 August 1999 - Present
ACD Direct 2006 - 2010
Henderson Advertising 1986 - 1989
Rainey, Britton, Gibbes and Clarkson, PA June 1982 - August 1984
Skills
Social Media Marketing, Social Media, Advertising, Creative Strategy, Photography, Creative Direction, Event Planning, Newsletters, Microsoft Excel, Fundraising, Event Management, Microsoft Office, Microsoft Word, Training, Web Design, Copywriting, Social Networking, Email Marketing, Facebook
Education
Bob Jones University 1978 — 1982
BS, Office Administration
Huntington Christian Academy 1973 — 1978
HS diploma
Dean Kunchynski's ACD Direct Experience October 2013 - Present
Job Brand Care Specialist Global Response North
Industry Telecommunications
Experience
ACD Direct October 2013 - Present
TNG – A Division of the Jim Pattison Group July 2012 - Present
American Greetings February 2011 - Present
Valley News Company November 2009 - Present
FGX International November 2008 - Present
Global Response North May 2007 - Present
Skills
Customer Experience, Call Centers, BPO, Workforce Management, Customer Satisfaction, Contact Centers, Customer Retention
Education
Ashford University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, A
Ashford University 2012 — 2014
Master’s Degree, Health/Health Care Administration/Management, A
Ashford University 2010 — 2012
Bachelor’s Degree, Health/Health Care Administration/Management, A
Northern Michigan University 1994 — 1997
Associate, Business
West Iron County High School 1990 — 1994
ACD Direct October 2013 - Present
TNG – A Division of the Jim Pattison Group July 2012 - Present
American Greetings February 2011 - Present
Valley News Company November 2009 - Present
FGX International November 2008 - Present
Global Response North May 2007 - Present
Skills
Customer Experience, Call Centers, BPO, Workforce Management, Customer Satisfaction, Contact Centers, Customer Retention
Education
Ashford University 2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General, A
Ashford University 2012 — 2014
Master’s Degree, Health/Health Care Administration/Management, A
Ashford University 2010 — 2012
Bachelor’s Degree, Health/Health Care Administration/Management, A
Northern Michigan University 1994 — 1997
Associate, Business
West Iron County High School 1990 — 1994
Stephanie Kosmatka's ACD Direct Experience 2008 - 2010
Job Assistant General Manager at Popeyes Louisiana Kitchen, Inc.
Industry Hospitality
Experience
Popeyes Louisiana Kitchen, Inc. November 2014 - Present
Asurion March 2011 - Present
Asurion Insurance Company March 2011 - October 2013
ACD Direct 2008 - 2010
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Claim, Microsoft Excel, Team Building, Negotiation, Insurance, Microsoft Word, Call Center, Social Media, Time Management, Account Management, Analysis, Sales, Operations Management, Employee Training, Team Management, PowerPoint
Education
University of Phoenix 2005 — 2012
Assoc Business Admin and BA Behavioral Sciences, 3.2
University of Phoenix 2005 — 2012
BA Behavioral Science, Business Administration and Management, General
Popeyes Louisiana Kitchen, Inc. November 2014 - Present
Asurion March 2011 - Present
Asurion Insurance Company March 2011 - October 2013
ACD Direct 2008 - 2010
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Claim, Microsoft Excel, Team Building, Negotiation, Insurance, Microsoft Word, Call Center, Social Media, Time Management, Account Management, Analysis, Sales, Operations Management, Employee Training, Team Management, PowerPoint
Education
University of Phoenix 2005 — 2012
Assoc Business Admin and BA Behavioral Sciences, 3.2
University of Phoenix 2005 — 2012
BA Behavioral Science, Business Administration and Management, General
Andrew Hagle's ACD Direct Experience February 2011 - Present
Job Independent Home Inbound Agent at ACD Direct
Industry Consumer Services
Experience
ACD Direct February 2011 - Present
Werner Enterprises September 2009 - February 2011
CR England January 2009 - September 2009
Independent Landstar Inway Agent February 2008 - December 2008
NCCI Holdings, Inc July 2006 - February 2008
US-Reports, Inc. December 2001 - July 2006
Boeing Commercial Airplanes November 1996 - December 2001
Skills
Transportation, Management
Education
City University Bellevue, WA 1996 — 1999
BS, Accounitng
University of Nevada-Las Vegas 1990 — 1992
BS, Hotel Administration
ACD Direct February 2011 - Present
Werner Enterprises September 2009 - February 2011
CR England January 2009 - September 2009
Independent Landstar Inway Agent February 2008 - December 2008
NCCI Holdings, Inc July 2006 - February 2008
US-Reports, Inc. December 2001 - July 2006
Boeing Commercial Airplanes November 1996 - December 2001
Skills
Transportation, Management
Education
City University Bellevue, WA 1996 — 1999
BS, Accounitng
University of Nevada-Las Vegas 1990 — 1992
BS, Hotel Administration
Cherell Williams's ACD Direct Experience 2011 - 2012
Job Independent Contractor
Industry Security and Investigations
Experience
MovieStarPlanet ApS April 2015 - Present
CJG Innovative April 2014 - May 2015
Fame Wizard February 2011 - February 2014
ACD Direct 2011 - 2012
Security Federal June 2001 - April 2002
Skills
Music, Songwriting, Music Production, Customer Service, Music Industry, Songs, Recording, Guitar, A&R, Singing, Typing 55 wpm, Organizational skills, Artists, Musicians, Social Media Marketing
Education
Alison Certified Learning Education System 2014 — 2014
Diploma (Certificate), Social Media Management
Aiken Technical College 1999 — 2002
Associate's Degree, Accounting and Business/Management
MovieStarPlanet ApS April 2015 - Present
CJG Innovative April 2014 - May 2015
Fame Wizard February 2011 - February 2014
ACD Direct 2011 - 2012
Security Federal June 2001 - April 2002
Skills
Music, Songwriting, Music Production, Customer Service, Music Industry, Songs, Recording, Guitar, A&R, Singing, Typing 55 wpm, Organizational skills, Artists, Musicians, Social Media Marketing
Education
Alison Certified Learning Education System 2014 — 2014
Diploma (Certificate), Social Media Management
Aiken Technical College 1999 — 2002
Associate's Degree, Accounting and Business/Management
ReOnna Lewis's ACD Direct Experience January 2004 - January 2005
Job Insurance Specialist
Industry Hospital & Health Care
Experience
RemX Medical Staffing December 2014 - Present
Axis Medical Staffing, Inc. October 2014 - December 2014
CVS/caremark September 2012 - June 2014
Shutterfly Inc. October 2011 - September 2012
Staples Advantage November 2006 - July 2009
Corporate Express November 2006 - July 2009
Corporate Express November 2006 - July 2009
ACD Direct January 2004 - January 2005
CPQ Nurses Inc. (Staffing Agency) January 1997 - January 2004
Source Corp 2003 - 2004
Skills
Data Entry, Medical Records, Telephone Skills, Invoicing, Medical Billing, Outlook, Filing, Fax, 10 Key, Customer Service, Training, Microsoft Word, Microsoft Excel, Vital Signs, Call Centers, Medical Terminology, Health Insurance, Phlebotomy, Appointment Scheduling, Insurance, HIPAA, Healthcare, PowerPoint, Time Management, Spreadsheets, Typing, Customer Satisfaction, Phone Etiquette, Clerical Skills, Receptionist Duties, Multi-line Phone
Education
South University 2009 — 2013
Associates of Science, Allied HealthPresent
South University 2010 — 2012
Allied Health and Medical Assisting Services
Denver School of Massage Therapy 2004 — 2005
Massage Therapist, Massage Therapy
Community College of Denver 1995 — 1996
Medical Assistant, Medical Assistant
Emily Griffith Opportunity School
Diploma, General Studies
RemX Medical Staffing December 2014 - Present
Axis Medical Staffing, Inc. October 2014 - December 2014
CVS/caremark September 2012 - June 2014
Shutterfly Inc. October 2011 - September 2012
Staples Advantage November 2006 - July 2009
Corporate Express November 2006 - July 2009
Corporate Express November 2006 - July 2009
ACD Direct January 2004 - January 2005
CPQ Nurses Inc. (Staffing Agency) January 1997 - January 2004
Source Corp 2003 - 2004
Skills
Data Entry, Medical Records, Telephone Skills, Invoicing, Medical Billing, Outlook, Filing, Fax, 10 Key, Customer Service, Training, Microsoft Word, Microsoft Excel, Vital Signs, Call Centers, Medical Terminology, Health Insurance, Phlebotomy, Appointment Scheduling, Insurance, HIPAA, Healthcare, PowerPoint, Time Management, Spreadsheets, Typing, Customer Satisfaction, Phone Etiquette, Clerical Skills, Receptionist Duties, Multi-line Phone
Education
South University 2009 — 2013
Associates of Science, Allied HealthPresent
South University 2010 — 2012
Allied Health and Medical Assisting Services
Denver School of Massage Therapy 2004 — 2005
Massage Therapist, Massage Therapy
Community College of Denver 1995 — 1996
Medical Assistant, Medical Assistant
Emily Griffith Opportunity School
Diploma, General Studies
Lisa Bullock-Spiker's ACD Direct Experience December 2009 - Present
Job SME/QA Team at ACD Direct
Industry Telecommunications
Experience
ACD Direct December 2009 - Present
Skills
Microsoft Office, Social Media, Customer Service, Public Speaking, Microsoft Excel, C++, Research, Photoshop, Microsoft Word, PowerPoint, Windows, Team Building, Training, Outlook, Call Centers, Customer Satisfaction, ASON, Teamwork, Team Leadership, Troubleshooting, Coaching, Account Management, Team Management, Sales, Process Improvement, Social Networking, Strategic Planning, Budgets, Management, Customer Experience
Education
Midlands Technical College 2012 — 2015
ACD Direct December 2009 - Present
Skills
Microsoft Office, Social Media, Customer Service, Public Speaking, Microsoft Excel, C++, Research, Photoshop, Microsoft Word, PowerPoint, Windows, Team Building, Training, Outlook, Call Centers, Customer Satisfaction, ASON, Teamwork, Team Leadership, Troubleshooting, Coaching, Account Management, Team Management, Sales, Process Improvement, Social Networking, Strategic Planning, Budgets, Management, Customer Experience
Education
Midlands Technical College 2012 — 2015
Laura Kaleta's ACD Direct Experience July 2009 - Present
Job teacher/PBS/NPR consultant at ACD Direct
Industry Telecommunications
Experience
ACD Direct July 2009 - Present
Red Rock Elementary School August 2009 - February 2012
Webster Pediatric Dentistry,Roch,NY September 1997 - July 2004
Skills
Public Speaking, Strategic Planning, Educational Leadership, Creative Writing, Special Education, Account Reconciliation, Office Administration, Financial Accounting
Education
Monroe Community College
Associate of Arts and Sciences (A.A.S.)
State University of New York College at Brockport
Elementary Education and Teaching
ACD Direct July 2009 - Present
Red Rock Elementary School August 2009 - February 2012
Webster Pediatric Dentistry,Roch,NY September 1997 - July 2004
Skills
Public Speaking, Strategic Planning, Educational Leadership, Creative Writing, Special Education, Account Reconciliation, Office Administration, Financial Accounting
Education
Monroe Community College
Associate of Arts and Sciences (A.A.S.)
State University of New York College at Brockport
Elementary Education and Teaching
Jacqueline Lang's ACD Direct Experience 2010 - 2013
Job VIP Spealist at MGM Grand Detroit
Industry Accounting
Experience
MGM Grand Detroit October 2014 - Present
GOOD STEWARD BUSINESS SERVICES January 2008 - Present
Blue Cross Blue Shield of Michigan August 2013 - July 2014
ACD Direct 2010 - 2013
Education
University of Detroit Mercy
Bachelor of Business Administration (BBA), Personnel Management
MGM Grand Detroit October 2014 - Present
GOOD STEWARD BUSINESS SERVICES January 2008 - Present
Blue Cross Blue Shield of Michigan August 2013 - July 2014
ACD Direct 2010 - 2013
Education
University of Detroit Mercy
Bachelor of Business Administration (BBA), Personnel Management