Allianz Global Assistance
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Allianz Global Assistance Employees
compare.com June 2015 - Present
PwC November 2014 - April 2015
Allianz Global Assistance February 2014 - November 2014
Elephant Insurance August 2009 - February 2014
Balumba - Seguros de Coche January 2007 - August 2009
Skills
Microsoft SQL Server, SAS, MCM, Market Conduct..., CPCU 510, Actuarial Exam, Guidewire, Project Management, Access, Management, Risk Management, Analysis, Insurance, Microsoft Excel, Business Analysis, Requirements Gathering, Spanish, Data Analysis, Process Improvement, Quality Assurance, Training, Software Documentation, Underwriting
Education
Miami University 1988 — 1992
Bachelor of Science, Mathematics and Statistics
Miami University 1988 — 1992
Bachelor's degree, Spanish Language and Literature
Allianz Global Assistance June 2014 - Present
i4C Innovations (a subsidiary of Intersections Inc.) January 2013 - January 2014
Intersections Inc. June 2009 - January 2013
Capital One September 2007 - May 2009
Capital One December 2004 - August 2007
Capital One December 2001 - December 2004
Capital One December 1999 - December 2001
US Filter / Culligan Water Treatment January 1997 - November 1999
Norfolk Southern June 1994 - December 1995
Skills
Strategy, Analytics, Product Management, E-commerce, Business Development, Marketing Strategy, Online Marketing, Leadership, Marketing Management, Portfolio Management, Management, Strategic Planning, Business Strategy, Process Improvement, Web Marketing, Integration, Direct Marketing, Digital Marketing, Channel, User Experience, Usability, P&L Management, Enterprise Software, New Business Development, Agile Methodologies, B2B, Channel Strategy, Organizational..., Social Media, Media Planning, Customer Retention, Social Media Marketing
Education
The College of William and Mary - The Mason School of Business 1995 — 1997
MBA, Marketing / Operations
University of Virginia 1988 — 1992
BS, Commerce / Business
N/A Independent August 2013 - November 2014
Allianz Global Assistance 2001 - 2013
Richmond July 1996 - February 2000
Skills
Call Centers, Software Documentation, Process Improvement, Customer Service, Healthcare, Insurance, Entrepreneurship, Start-ups, Research, Team Building, Coaching, Strategic Planning, Business Analysis, Translation / Medical..., Accounting, Mortuary Science, Quality Assurance, Leadership Development, Teamwork, Training, Funeral Director...
Education
John Tyler Community College 2013 — 2014
Associate's Degree, Funeral Service and Mortuary Science, Looking for Internship
John Tyler Community College 2013 — 2014
Student, Funeral Service and Mortuary Science
Hair Styling Institute
Associate's Degree, Cosmetology, Barber/Styling, and Nail Instructor
Rescare Academy
CPR Certified
Rescare Academy
HIPPA Compliance Certified
University of Puerto Rico-Rio Piedras
Associate's Degree, Computer and Information Sciences and Support Services
Ingenuity Prep August 2015 - Present
The Reading and Language Learning Center August 2014 - July 2015
Children's Innovative Therapy Group January 2014 - May 2014
The George Washington University September 2012 - May 2014
Bilingual Development Lab November 2011 - May 2014
Stroke Comeback Center September 2013 - December 2013
Allianz Global Assistance September 2009 - October 2010
StoreFinancial April 2009 - August 2009
Education Nationale September 2007 - June 2008
Skills
Research, Training, Project Team Management, Teaching English as a..., Organization, Assessment, Treatment of speech and..., Technology Needs...
Education
The George Washington University 2011 — 2014
Master of Arts (M.A.), Speech-Language Pathology/Pathologist
University of Virginia 2003 — 2007
Bachelor of Arts (B.A.), Comparative Literature, French
Cognizant June 2015 - Present
Allianz Global Assistance June 2013 - August 2014
Virginia Tech Student Success Center February 2013 - January 2014
Five Guys Enterprises June 2010 - January 2012
CUTCO Cutlery June 2010 - August 2010
Skills
Java, Excel, HTML, JavaScript, CSS, VBA, Visual Basic, SQL, Spanish, Microsoft Excel
Education
Virginia Polytechnic Institute and State University - Pamplin College of Business 2012 — 2015
Bachelor of Science (B.S.), Business Information Technology
John Tyler Community College 2010 — 2012
Business Administration Transfer Student, GPA: 3.2 (Dean's list, three out of four semesters)
Chesterfield Tech Center 2008 — 2010
Cisco Networking Academy, GPA: 3.0
Marin Elementary School
N2 Publishing April 2014 - Present
TRAVELSAVERS August 2012 - November 2013
Rocky Mountaineer June 2009 - July 2012
Allianz Global Assistance January 1998 - October 2008
Multiline Marketing 1986 - 1998
Greater Seattle Chamber of Commerce 1981 - 1986
West Jordan Elementary School 1978 - 1981
Lincoln Elementary School 1976 - 1978
Skills
Highly organized, Personable, High Energy, Tourism, Public Speaking, Sales Management, Negotiation, Team Building, Account Management, Strategic Planning, Social Media, Trade Shows, Contract Negotiation, New Business Development, Budgeting, Marketing, Travel Management, Budgets, Leisure Travel, Sales, Incentives, Hospitality, Training, Marketing Strategy, Social Networking, Hotels, Sales Operations, Cruises, Tour Operators, Business Travel, Online Travel, Leisure, Luxury, Online Marketing, Travel Planning, Event Management, Revenue Analysis, Resorts
Education
Southern Oregon University 1970 — 1975
B.S., Education
Klamath Union High School 1966 — 1970
Graduation and diploma, general
Allianz Global Assistance March 2015 - Present
Richmond Neighborhood Laundry Services October 2013 - March 2015
Feng Ho Private School June 2012 - August 2013
MarketSource Inc. January 2011 - May 2012
Starbucks September 2010 - May 2012
Sears, Roebuck and Co. November 2009 - May 2010
Best Buy October 2006 - December 2008
Skills
Teaching English as a..., Data Entry, Multi-line Phone, Proofreading, Multi Tasking, Mobile Technology, Microsoft Office, Back Office, Typing, Audio Transcription, English grammar, Language Teaching, English, Public Speaking
Education
Old Dominion University 2003 — 2010
Bachelor of Arts (BA), Applied Linguistics
Old Dominion University 2003 — 2010
Bachelor of Arts (B.A.), Applied Linguistics
Allianz Global Assistance December 2014 - Present
FORAGERS December 2013 - June 2014
The Good Home Co. November 2013 - June 2014
Billiards NYC January 2013 - May 2013
RTB January 2013 - May 2013
Punto de Contacto/Point of Contact Gallery August 2011 - May 2013
HIT Interactive Marketing Group July 2012 - August 2012
Arteria Publicidad June 2011 - August 2011
The NewHouse January 2011 - April 2011
CG Drives & Automation (former Emotron) June 2010 - August 2010
Skills
Advertising, Leadership, Social Networking, Strategy, Photoshop, InDesign, Spanish, Nonprofits, Illustrator, WordPress, Teamwork, Italian, MRI Plus, Simmons, Strategic Planning, Problem Analysis, Magento, HTML, MailChimp, Google Analytics, Problem Solving, Social Media, Social Media Marketing, CSS
Education
Syracuse University 2009 — 2013
Bachelor of Science (B.S.), Advertising (Management Track), Minor in Psychology
Allianz Global Assistance July 2012 - Present
McMaster University December 2011 - June 2012
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Accounting, Financial Analysis, Teamwork, Customer Service, Time Management, Access, Outlook, Financial Reporting, Research, Auditing, Financial Accounting, Data Entry, Bookkeeping, Data Analysis, Project Management
Education
DeGroote School of Business, McMaster University 2008 — 2012
Honours Bachelor of Commerce, Accounting
McMaster University 2008 — 2012
Bachelor of Commerce (B.Com.), Accounting and Finance
Allianz Global Assistance January 2014 - Present
TruGreen March 2013 - December 2013
Mondial Assistance July 2005 - September 2011
Wachovia January 2004 - June 2005
Overnite Transportation January 2003 - January 2004
Catherine's September 2000 - January 2003
Lane Bryant April 1998 - September 2000
Books A Million October 1995 - April 1998
Skills
Social Media, Marketing, Leadership, Management, Customer Service, Sales, Research, Blogging, Event Planning, Public Relations, Microsoft Office
Education
Johnson & Wales University 1994 — 1996
Bachelor of Science, Hospitality Management
Johnson and Wales University 1992 — 1994
Associates in Applied Science, Hotel/Restaurant Management
Allianz Global Assistance June 2013 - Present
Hamiltonstovare Club of America March 2010 - Present
Allianz Global Assistance February 2010 - January 2013
Allianz Global Assistance April 2009 - January 2010
Science Museum of Virginia May 2007 - April 2009
Skills
Medical Translation, German, Swedish, Norwegian, Danish, Music Production, Microsoft Office, Multimedia, Film Production, Health Insurance, Project Management, Claims Handling, Event Management, Event Planning, HTML, Microsoft Excel, Microsoft Word, E-commerce, Social Media Marketing, Six Sigma
Education
Old Dominion University 2004 — 2008
Bachelor of Science (B.S.), Interdisciplinary Studies: Music Business and Production
SBDC Los Angeles September 2015 - Present
GeoCapital Microfinance Organization August 2014 - Present
Merritt Energy Park June 2014 - Present
VERITRUST Ltd September 2008 - Present
Allianz Global Assistance October 1999 - July 2008
Entech AG August 1996 - October 1999
Elma Chips, Arthur Andersen April 1996 - February 1997
Comshare, Inc June 1990 - July 1996
Skills
Management Consulting, Insurance, Change Management, Financial Reporting, Financial Statement..., Financial Modeling, Business Process..., Business Development, Strategy, Private Equity, Business Strategy, Financial Analysis, Business Analysis, Management, Mergers, Leadership, Mergers & Acquisitions, Corporate FP&A, Valuation, Team Leadership, Continuous Improvement, Mentoring, Start-ups, Stakeholder Engagement, Team Facilitation, Contract Negotiation, Public Speaking, Valuation Modeling, Due Diligence, French, Resolving Conflicts, International Business, Financial Software..., Cross-cultural, Entrepreneurship, Managerial Finance, Strategic Financial..., Program Management, Budgets, Venture Capital, Strategic Planning, Financial Planning
Education
London Business School 2006 — 2007
MBA in Leadership & Strategy, Sloan Fellow, Private Equity Valuation
London Business School 2006 — 2007
MSc, Leadership and Strategy
Allianz Global Assistance March 2015 - Present
TIC Travel Insurance February 2012 - March 2015
Golden Star Banquet Hall February 2012 - March 2015
Impact Outsource September 2010 - November 2011
Skills
Insurance, Microsoft Office, Team Leadership, General Insurance, Microsoft Excel, Customer Service, Call Centers, Account Management, Strategic Planning, New Business Development, Management, Sales, Business Analysis, Teamwork, Training, Analysis
Education
London Metropolitan University 2006 — 2009
BA Hons, International Business with French Studies
Satec@W.A Porter
Allianz Global Assistance June 2013 - Present
Columbus Community Kollel 2008 - June 2013
Skills
SQL, Microsoft Excel, Research, Teaching, Public Speaking, Communication, Analytics, Mathematics, Actuarial Exams, Determination, Passion to Succeed, Oral & Written..., Analysis, Data Analysis, Financial Analysis, Insurance, Microsoft Office, Risk Management, Strategic Planning
Education
Rutgers, The State University of New Jersey-New Brunswick 1999 — 2003
Bachelor of Arts (B.A.), English Language and Literature, General
Allianz Global Assistance April 2014 - Present
Allianz Global Assistance 2011 - April 2014
SnagAJob.com 2005 - 2011
RedLeaf Marketing 1999 - 2005
Whitlock eBusiness Solutions 2000 - 2003
Kasten Chase Applied Research 1992 - 1996
KPMG/Peat Marwick Thorne 1988 - 1992
Skills
Web Marketing, Marketing, Integrated Marketing, Business Development, Google Adwords, Product Marketing, Product Management, Strategic Planning, Advertising, New Business Development, Facebook, Website Development, Sales, Marketing Communications, Strategic Partnerships, CRM, SaaS, Mobile Marketing, Project Management, Social Networking, Online Advertising, Lead Generation, Digital Media
Education
The College of William and Mary - The Mason School of Business 1998 — 2000
MBA, Marketing, eCommerce
St. Francis Xavier University 1984 — 1988
BBA
Institute of Chartered Accountants
CA, Accounting
Allianz Global Assistance January 2013 - Present
Allianz Global Assistance May 2007 - January 2013
Marriott Hotels December 2005 - May 2007
Skills
Account Management, Sales Management, Sales, New Business Development, Tourism, Event Management, Customer Service, Contract Negotiation, Insurance, Marketing, Marketing Strategy, Event Planning, Hotels, B2B, Strategic Planning, Customer Satisfaction, Leadership, Business Development, Trade Shows, Team Building
Education
Lynchburg College 1999 — 2002
Communications
Esurance (an Allstate company) August 2013 - Present
Allianz Global Assistance March 2010 - October 2012
Genworth Financial January 2006 - February 2010
Red Shield Insurance Company November 1999 - December 2005
ROYAL & SUNALLIANCE/GROCERS INSURANCE GROUP December 1988 - October 1999
Skills
Insurance, Process Improvement, Internal Controls, Fraud, Vendor Management, Quality Assurance, Compliance, Internal Audit, Regulatory Filings, Contract Negotiation, Legal Research, Risk Mitigation, Agent Licensing, Product Development, Integrity, Ethics, Building Relationships, Market Conduct, Statistical Reporting, Management, Analysis
Education
Portland State University - School of Business 1984 — 1987
Bachelor of Science (B.S.), Finance / Law
Travelers February 2013 - Present
Allianz Global Assistance December 2010 - February 2013
Allianz Global Assistance June 2006 - December 2010
Skills
Team Leadership, Quality Assurance, Change Management, Business Planning, Project Management, Customer Service, Leadership, Insurance, Team Building, Call Centers, Process Improvement, Call Center, Training, Vendor Management
Education
Virginia Commonwealth University - School of Business 2004 — 2006
MBA, Business Administration
Longwood University 1992 — 1996
Bachelor of Arts (B.A.), Political Science and Government
Unboxed Technology, LLC August 2013 - Present
Fulcrum Collaborations August 2012 - June 2013
Allianz Global Assistance March 2011 - August 2012
HCA January 2011 - March 2011
Environmental Systems Corporation March 2010 - October 2010
Environmental Systems Corporation July 2008 - March 2010
Brookland-Cayce High School August 2007 - June 2008
Coral Springs Charter School August 2006 - June 2007
Skills
Visio, Software Documentation, Analysis, Business Analysis, Agile Methodologies, Project Management, Requirements Gathering, Project Planning, Quality Assurance, Training, Team Building, Technical Writing, Teaching, Research, SDLC, E-Learning, PowerPoint, Product Management, User Experience, Scrum
Education
The University of Georgia 2000 — 2004
BSEd, Mathematics Education
University of Tennessee-Knoxville
Statistics
Allianz Global Assistance November 2012 - Present
Allianz Global Assistance (formerly Mondial Assistance) November 2007 - November 2012
Mondial Assistance (formerly World Access) November 2007 - February 2012
Cavalier Telephone April 2001 - May 2007
Virginia Commonwealth University 2005 - 2005
LeClair Ryan November 1998 - April 2001
McSweeney, Burtch & Crump, P.C. August 1996 - November 1998
Education
The College of William and Mary - Marshall Wythe Law School 1994 — 1996
JD, Law
The Catholic University of America, Columbus School of Law 1993 — 1994
Law
William & Mary 1987 — 1991
BA, Government
George Washington H.S. - Danville, VA 1984 — 1987
Allianz Global Assistance May 2003 - Present
United Healthcare December 2001 - May 2003
United Healthcare September 1998 - December 2001
United Healthcare February 1996 - September 1998
New York Life Insurance Company April 1991 - February 1996
Equicor April 1988 - April 1991
MetLife January 1986 - April 1988
Skills
Insurance, General Insurance, Underwriting, Travel Insurance, Account Management, Health Insurance, Reinsurance, Training, Sales, Leadership
Education
State University of New York at Stony Brook 1981 — 1985
Bachelor of Science (BS), Mathematics
McGuireWoods LLP January 2015 - Present
College Nannies and Tutors August 2014 - Present
Radford University January 2014 - May 2014
Allianz Global Assistance May 2013 - August 2013
Camp Carysbrook June 2010 - July 2012
College Nannies & Tutors October 2010 - June 2012
Skills
Research, SWOT analysis, SPSS, Job Analysis, Psychology, Employee Handbooks, Training, Microsoft Word, Microsoft Excel, PowerPoint, Resume Writing, Recruiting, Critical Thinking, Data Analysis
Education
Radford University 2012 — 2014
Master of Science (MS), Industrial/Organizational Psychology
Randolph-Macon College 2007 — 2011
Bachelor of Arts (BA), Psychology
Spalding Consulting, Inc. March 2015 - Present
ThompsonMcMullan September 2013 - October 2014
MeyerGoergen, PC July 2012 - September 2013
Allianz Global Assistance August 2011 - July 2012
Skills
Insurance, Claim, Liability, Microsoft Excel, Customer Service, Microsoft Office, Outlook, Deeds, Affidavits, Real Estate Transactions, Loan Closings, Legal Documents, Document Drafting, PowerPoint, Public Speaking, Research, Microsoft Word, Leadership, Social Media, Marketing
Education
Liberty University 2013 — 2015
Master of Arts (MA), Management and Leadership
Liberty University 2007 — 2011
Bachelor of Science (BS), Business Administration and Management, General
Zapper.com April 2015 - Present
Federal Reserve Bank of Richmond April 2013 - April 2015
Allianz Global Assistance September 2011 - April 2013
Crab Louies Seafood Tavern July 2010 - July 2011
Richmond Kickers Soccer Club May 2009 - August 2009
Skills
Social Media, Facebook, Customer Service, Microsoft Office, Insurance Claims, Brand Awareness, Advertising, Insurance, Windows, Time Management, Analysis
Education
Liberty University 2014 — 2016
Master of Business Administration (M.B.A.), Project Management
Longwood University 2006 — 2010
BA, Communications
Footlocker.com, Inc / Eastbay, Inc August 2015 - Present
Allianz Global Assistance April 2015 - July 2015
Wine Trend, Inc. June 2014 - October 2014
Diamond Springs Water January 2014 - April 2014
Cables Plus USA October 2013 - October 2013
The Country Club of Virginia January 2013 - July 2013
Pikewood National Golf Club May 2012 - October 2012
The Country Club of Virginia June 2010 - August 2011
Editor of School Sports Section in the Pasquino August 2008 - May 2009
Automatic Leasing Service June 2007 - August 2007
Skills
Social Media, Event Planning, Public Speaking, Research, Public Relations, Advertising, Social Media Marketing, Customer Service, Press Releases, Blogging, Marketing Communications, Graphic Design, Media Relations, Strategic Planning, Copywriting, Team-oriented, Non-profits, SPSS, Marketing, Facebook, PowerPoint
Education
West Virginia University 2009 — 2012
Bachelor's degree, Advertising
Potomac State College of West Virginia University 2007 — 2009
Associate's degree, Journalism
Allianz Global Assistance January 2013 - Present
Allianz Global Assistance August 2010 - January 2013
Mondial Assistance September 2008 - August 2010
Skills
Project Management, Process Improvement, Business Analysis, Account Management, Change Management, Insurance, Risk Management, CRM, Business Process..., Team Management, Team Leadership, Analysis, Vendor Management, Visio, Call Centers, Requirements Gathering, New Business Development
Education
James Madison University 2000 — 2004
BA, International Affairs and French
La Sorbonne
Certificate, French for Foreigners - Advanced
Allianz global Assistance May 2012 - Present
Connecticut / Western Massachusetts January 1997 - January 2009
Norwegian Cruise Line January 1994 - January 1997
Air/Sea January 1982 - January 1994
Norwegian Cruise Line January 1980 - January 1982
Skills
Cruises, Tourism, Incentives, Leisure, Meeting Planning, Airlines, Luxury, Groups, Hospitality, Trade Shows, Sales Management, Customer Service, Leisure Travel, Account Management, Call Center, Honeymoons, Conferences, Special Events, Budgeting, Promotions, Travel Management, Training, Budgets, Management, Sales
Education
Manchester Community College 1978 — 1980
Associates, Business Management, Hotel/Food Service Management
Morgan High School 1974 — 1978
Capital One April 2014 - Present
Capital One June 2012 - April 2014
Allianz Global Assistance September 2011 - June 2012
Capital One November 2005 - May 2011
2005QUICK SERVE CONCEPTS, LLC June 2002 - October 2005
Skills
Business Process..., Business Analysis, Operations Management, Cross-functional Team..., Process Engineering, Six Sigma, Software Documentation, Strategy, Visio, Team Building, Requirements Analysis, Project Management, Leadership, Business Process, Analysis
Education
University of Richmond - Robins School of Business 2007 — 2010
MBA
Virginia Union University 2004 — 2007
Bachelor of Science, Finance and Economics
Universitet za nacionalno i svetovno stopanstvo 1999 — 2002
Economics / Sociology
Public Consulting Group / Education (PCG) November 2014 - April 2015
AARP September 2014 - October 2014
Bon Secours Health System December 2012 - May 2013
SunTrust Mortgage August 2012 - September 2012
Allianz Global Assistance January 2012 - July 2012
Community College Workforce Alliance April 2011 - December 2011
Altria May 2011 - July 2011
Employment Transition Center at Innsbrook April 2011 - April 2011
Virginia Department of Alcoholic Beverage Control November 2010 - February 2011
SunTrust Mortgage July 2010 - November 2010
Skills
MS Office Suite 2007, Adobe Acrobat, Fluent French, Excel, PowerPoint, Outlook, Visio, SDLC, Word, Agile, Microsoft Word, Training, Dreamweaver, MS Project, Microsoft Excel, Project Management, Agile Methodologies, Microsoft Office 2007, Software Documentation, French, Program Management, Analysis, Team Leadership, Business Analysis, Technical Writing, Leadership, Project Planning, Editing, Process Improvement, Integration, Databases, SharePoint, Management, Testing, Microsoft Project
Education
University of Virginia 1971 — 1975
B.A. With Distinction, French
Université Paris Sorbonne (Paris IV) 1973 — 1974
Diplôme de langue et civilisation françaises, French Language & Civilization
Virginia Commonwealth University - School of Business 1983 — 1984
Post Baccalaureate Certificate, Information Systems
Allianz Global Assistance September 2014 - Present
TUDOR INVESTMENT CORPORATION June 2013 - August 2013
Department of Parks and Recreation of Greenwich, CT May 2011 - August 2012
Skills
Global Strategy, Marketing Strategy, Brand Development, Digital Marketing, Data Analysis, Market Research, Process Modeling, Project Management, Budgets, Economics, Spanish, Leadership, Research, PowerPoint, Visio, Microsoft Word, Microsoft Excel, Microsoft Office, Business Continuity, Customer Service, Social Media, SPSS, SQL, Tableau, Management, Marketing, Business Strategy, Social Media Marketing
Education
University of Virginia 2013 — 2014
Master of Science (M.S.), Commerce (Marketing and Management), GPA: 3.9/4.0
Vanderbilt University 2009 — 2013
Bachelor of Arts (B.A.), Economics and History, GPA: 3.53/4.00
Universitat Pompeu Fabra 2012 — 2012
Study Abroad, Spanish Language and Culture
Impact Makers September 2015 - Present
Genworth September 2014 - September 2015
Estes Express Lines June 2012 - September 2014
Allianz Global Assistance March 2010 - June 2012
Allianz Global Assistance January 2008 - March 2010
Allianz Global Assistance August 2004 - January 2008
Allianz Global Assistance July 2000 - August 2004
Allianz Global Assistance July 1996 - July 2000
Skills
Project Management, Business Analysis, Requirements Gathering, Visio, Vendor Management, Requirements Analysis, Portfolio Management, Change Management, Risk Management, Management, Program Management, Account Management, Process Improvement, Process Engineering, Business Process..., Business Process, Business Process Design, ITIL, ITIL Implementation, ITIL Process..., ITIL v3 Foundations..., PeopleSoft, Microsoft Excel, Leadership, Training, Integration, SDLC, Software Documentation, Analysis, Project Portfolio..., IT Management, Quality Assurance, ERP, Resource Management, Software Development, PMO, E-commerce, Governance, Performance Management, Security, IT Strategy, PMP, Systems Analysis, Business Intelligence, Information Technology, SharePoint, Strategic Planning
Education
Virginia Commonwealth University 1994 — 1996
Psychology
Salem College 1992 — 1994
hear.com June 2015 - Present
audibene GmbH March 2013 - Present
BEKO Käuferportal GmbH June 2011 - March 2012
ARNO July 2010 - August 2010
Allianz Global Assistance June 2009 - August 2009
Shangri-La Hotels and Resorts September 2007 - May 2008
Education
Wissenschaftliche Hochschule für Unternehmensführung - Otto-Beisheim - Hochschule / WHU - Otto Beisheim Graduate School of Management 2012 — 2014
Master of Science (MSc)
University of South Carolina - The Moore School of Business 2013 — 2013
Semester abroad
Wissenschaftliche Hochschule für Unternehmensführung - Otto-Beisheim - Hochschule / WHU - Otto Beisheim Graduate School of Management 2008 — 2011
Master's degree
The Hong Kong Polytechnic University 2010 — 2010
Semester abroad
MetLife February 2014 - Present
Allianz Global Assistance April 2013 - February 2014
Allianz Global Assistance July 2011 - April 2013
Mondial Assistance July 2009 - July 2011
Private 2008 - 2009
Nationwide June 2007 - July 2007
Skills
Call Centers, Insurance, Customer Service, Customer Satisfaction, Healthcare, Health Insurance, Coaching, Microsoft Excel, Analysis, Human Resources
Education
Virginia Commonwealth University 2004 — 2009
B.S., B.A., Business, Spanish
Universidad Técnica Federico Santa María 2005 — 2006
Study Abroad, Ingenieria Comercial
T.C. Williams
Allianz Global Assistance January 2014 - March 2014
Federal Reserve Bank of Richmond thru Apex July 2012 - November 2013
Capital One Bank thru ADS July 2010 - December 2011
Skills
Software Quality..., User Acceptance Testing, Test Cases, Quality Center, Business Requirements, Test Planning, Testing, SDLC, Quality Assurance, System Testing, Requirements Analysis, Regression Testing, Software Documentation, Visio, Manual Testing, Test Management, SharePoint, Agile Methodologies, Business Analysis, Requirements Gathering, Scrum, Oracle Test Manager, Defect Management, Functional Testing, DB Visualizer, SQL, Oracle SQL Developer, Microsoft Excel, Microfocus COBOL, IBM Mainframe, Shaw Commercial Loan..., ACBS Commercial Loan..., Training
Education
SQE 2010 — 2010
Mastering Testing Techniques, Passed
John Tyler Community College 2008 — 2008
Introduction to SQL, Passed
Virginia Commonwealth University
Bachelor of Science (BS), Education/IT
Estes Express Lines September 2012 - Present
Allianz Global Assistance June 2006 - November 2012
Mondial Assistance 2006 - 2009
World Access June 2006 - March 2007
Nationwide Insurance 2001 - 2006
Skills
Process Improvement, Requirements Analysis, Software Documentation, Quality Assurance, SDLC, Insurance, PeopleSoft, Analysis, SharePoint, Microsoft Office, SQL, Microsoft Excel
Education
Longwood University 1996 — 2001
BS, Business Administration
Allianz Global Assistance July 2014 - Present
Northwestern University - Student Affairs Marketing January 2013 - June 2014
Littelfuse June 2013 - September 2013
Northwestern University - Fitrness and Recreation October 2010 - June 2013
Kellogg School of Management June 2012 - April 2013
Rentalutions June 2012 - September 2012
Northwestern University - Student Affairs IT June 2011 - June 2012
Skills
Microsoft Office, Microsoft Excel, P/1, Social Media, Dreamweaver, Stata, MFE/3, FM/2, SQL, C++, S&OP implementation, Access Database, SAP, Python, JavaScript, HTML, Team Leadership, Scrum, Website Development, Mac, Wordpress, Photoshop, WordPress, Leadership
Education
Northwestern University 2010 — 2014
B.A., Mathematics and Economics
Harvie Elementary November 2014 - Present
SDTC- The Center for Discovery August 2002 - Present
Allianz Global Assistance October 2013 - December 2014
Enterprise Rent-A-Car December 2011 - September 2013
Skills
Management, Inventory Management, Customer Retention, Marketing, Training, Recruiting, Leadership, Team Building, Time Management, Analysis, Microsoft Excel, Microsoft Word, Public Speaking, Nonprofits, Research, Social Networking, Event Planning
Education
Elizabeth City State University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Sullivan County Community College 2002 — 2006
Associate of Arts and Sciences (A.A.S.), Travel & Tourism
Modea July 2014 - Present
LIV Clothing Company November 2013 - Present
Backcountry.com August 2013 - Present
Galaxy Printing January 2014 - July 2014
Radford University August 2009 - 2013
Allianz Global Assistance June 2012 - August 2012
Fink's Jewelers November 2010 - December 2011
Skills
Web Design, Html, Adobe Creative Suite, Microsoft Office, Photoshop, Art, Creative Solutions, Hands-on Technical, CSS, Flash, Imaging Software, HTML
Education
Radford University 2009 — 2013
Bachelor's Degree, Communication and Media Studies
Cave Spring High School 2005 — 2009
Innovation Group North America March 2015 - Present
Allianz Global Assistance August 2011 - March 2015
Egencia (pka Expedia Corporate Travel ) April 2008 - August 2011
Hertz December 2004 - April 2008
CP Kelco January 2002 - November 2004
Skills
Account Management, Travel Management, Leadership, New Business Development, E-commerce, Salesforce.com, Strategic Partnerships, Business Development, Marketing Strategy, Sales Management, B2B, Sales, Tourism, CRM, Contract Negotiation, Business Travel, Management, Pricing, Start-ups
Education
Loyola University Chicago 1992 — 1997
BA, Communications/International Studies
Allianz Global Assistance May 2008 - Present
Allianz Global Assistance March 2007 - April 2008
Allianz Global Assistance July 2003 - February 2007
Skills
Software Development, Software Design, Object Oriented Software, Web Services, Web Applications, Sun Certified Java..., Java, .NET, C#, XML, SOAP, SQL, Oracle, HTML, IIS, Application Monitoring, Systems Analysis, ITIL v3 Foundations..., Enterprise Architecture, E-commerce, SDLC, Database Design
Education
Virginia Commonwealth University 2000 — 2003
Post-Baccalaureate Certificate, Computer Science, 4.0
Messiah College 1993 — 1997
Bachelor of Science (B.S.), Biology, 3.87
Allianz Global Assistance April 2004 - Present
Association of Early Childhood Development of Malawi, Africa September 2013 - October 2013
Baxter Travel Group September 1994 - April 2004
Skills
Travel Insurance, Insurance, Business Strategy, Underwriting, New Business Development, Account Management, Team Building, Sales Management, General Insurance, Budgets, Strategic Planning, Brokers, Direct Marketing, Commercial Insurance, Customer Service, Property & Casualty..., Sales, Leadership, Business Development, Business Planning, Negotiation, Pricing, Direct Sales, Risk Management, Customer Retention, Management, Marketing, CRM, Strategic Partnerships, Strategy, Marketing Strategy, Business Analysis, Call Centers, Training
Education
The University of Winnipeg
Virginia Department of Alcoholic Beverage Control 2013 - Present
WCVE Public Broadcasting 2011 - 2013
Capital One 2012 - 2012
Allianz Global Assistance 2010 - 2011
Virginia Lottery 2003 - 2010
McKesson Medical-Surgical 2001 - 2002
Reynolds Metals Company 1989 - 2000
Skills
Product Development, Marketing Strategy, Planning, Analysis, Promotions, Product Management, Cross-functional Team..., Segmentation, Market Research, Strategic Planning, Profitability, Team Building, Budgeting, Marketing Management, Competitive Analysis, P&L Management, Product Marketing, Consumer Insights, Strategy Development, Market Analysis, Product Strategy, Advertising, Competitive Intelligence, Customer Insight, Budgets, Strategy, Leadership, Business Strategy, Management, Marketing Research, Marketing, Direct Marketing, Brand Management, Profit, Program Management, New Business Development, Forecasting, Email Marketing, Fundraising, Public Relations, Social Media, Project Planning, Account Management, Social Media Marketing, Creative Direction, Customer Service, Sales, Integrated Marketing, Project Management, Strategic Communications
Education
The University of Chicago Booth School of Business
MBA, Marketing & Finance
The University of Edinburgh
Anthropology
University of Pennsylvania
BA, Anthropology
Allianz Global Assistance September 2015 - Present
Omni Homestead Resort April 2015 - September 2015
The Wyndham Virginia Crossings Hotel and Conference Center October 2008 - April 2015
Baltimore Area Convention and Visitors Association 2007 - 2008
Skills
Meeting Planning, Hotels, Hospitality Industry, Event Planning, Marketing, Customer Service, Microsoft Office, Social Media, Social Networking, Advertising, Resorts, Sales, Hospitality, Tourism, Convention Services, Event Management, Hospitality Management, Trade Shows, Corporate Events, Food & Beverage, Catering, Hotel Management, Revenue Analysis, Yield Management
Education
Radford University 2003 — 2007
Bachelors, Marketing and Management
Allianz Global Assistance June 2015 - Present
Alstom Power August 2013 - April 2015
Virginia United Methodist Homes November 2011 - May 2013
Boehringer Ingelheim April 2008 - December 2010
Wachovia Securities Financial Network May 2000 - September 2007
Skills
Data Entry, Training, Administrative..., Administration, Outlook, Spreadsheets, Microsoft Excel, Microsoft Word, Auditing, Software Documentation, Office Management, PowerPoint, Databases, Sales, Microsoft Office, Adobe Acrobat, Pharmaceutical Industry
Education
John Tyler Community College 1986 — 1989
Associate's degree, Office Systems Technology
John Tyler Community College 1986 — 1989
Associate's degree, Business/Office Automation/Technology/Data Entry
AXA Assistance April 2015 - Present
AXA Assistance September 2012 - Present
Allianz Global Assistance January 2007 - December 2008
Mondial USA January 2004 - January 2007
Mondial USA January 2002 - January 2004
Mondial USA January 2002 - January 2002
Mondial USA January 1997 - January 2000
Mondial USA January 1995 - January 1997
Skills
Strategic Planning, Marketing Management, Key Account Management, Customer Satisfaction, Strategic Initiatives, P & L Ownership, Cross-functional Team..., Change Management, International Business..., IT Project Leadership, New Markets Development, New Product Development, Product Development, Customer Retention, Customer Service, Team Leadership, Business Analysis, Training, Marketing, Product Management, Business Strategy, Operations Management, Business Planning, Management, P&L Management, Strategy, Process Improvement, Leadership, Insurance, Project Management
Education
The University of Georgia 1982 — 1986
Bachelor of Arts, Journalism and Mass Communications
TIC Travel Insurance Coordinators, Allianz Global Assistance November 2008 - Present
Allianz Global Assistance November 2008 - Present
Alvi Armani Hair Transplant Clinic. Toronto, Dubai July 2006 - October 2008
Vein and Laser Clinic. Toronto April 2006 - July 2006
Hospital Ricardo Baquero Gonzalez. Venezuela December 1999 - December 2002
Hospital Rafael Medina Jimenez. Venezuela December 1999 - December 2002
Private practice as a General Surgeon December 1999 - December 2002
Skills
Customer Service, Healthcare, Medicine, Surgery, Insurance, Inpatient, Teaching, Call Centers, Change Management, Hospitals, Microsoft Office, Treatment, Management, Clinical Research, Training, Emergency Medicine
Education
Hospital Ricardo Baquero Gonzalez / Universidad Central de Venezuela 1995 — 1999
General Surgeon, Medicine / General Surgery
Universidad Central de Venezuela 1986 — 1992
Medico Cirujano. General Practitioner, Medicine
AutoTrader.com December 2014 - Present
AutoTrader.com May 2013 - December 2014
Allianz Global Assistance August 2012 - April 2013
Jones International University January 2011 - August 2012
Orbitz Worldwide April 2004 - December 2010
Worldspan 1999 - 2004
Worldspan 1997 - 1999
Worldspan by Travelport 1993 - 1997
Skills
Leadership, Strategy, P&L Responsibility, Turnaround Experience, Customer Service, Customer Satisfaction, Vendor Management, Workshop Facilitation, Project Management, Cross-functional Team..., Change Management, Business Process..., BPO, Program Management, Process Improvement, Operations Management, Call Centers, Customer Experience, Training, CRM, Leadership Development, Business Development, Outsourcing, Management, Start-ups, Team Building, Performance Management, Sales, P&L Management, Product Management, E-commerce, Coaching, Recruiting, Human Resources, Team Leadership, Long-term Customer...
Education
Massachusetts Institute of Technology - Sloan School of Management
Executive MBA Coursework, System Dynamics for Senior Managers
Kennesaw State University - Michael J. Coles College of Business
Master of Business Administration (MBA), Management Information Systems
Liberty University
Bachelor of Science (B.S.), Business Administration, Management
Frederick Douglass High School 1984 — 1987
Allianz Global Assistance January 2015 - Present
Cancer Care Ontario December 2014 - Present
EGI Financial and Echelon Insurance May 2014 - Present
The Co-operators Group Ltd. October 2011 - Present
HB Group Insurance Management Ltd. February 2012 - February 2015
Coseco Insurance Company February 2012 - February 2015
RBC June 2009 - October 2011
RBC Financial Group March 2009 - August 2009
RBC July 2008 - April 2009
TD Bank Financial Group July 2003 - June 2008
Skills
Vendor Management, Architecture, Software Development, Strategy, Mergers, Sales, Large Account Management, Operational Risk..., Outsourcing, IT Service Management, Large Scale Deployments, Team Building, Mentoring, Program Management, Enterprise Architecture, Management, Integration, Mergers & Acquisitions, Account Management, Governance, Entrepreneurship, Risk Management, Business Analysis, Consulting, IT Strategy, Architectures, Business Process..., Project Portfolio..., PMO, Business Transformation, Business Intelligence, IT Management, SDLC, Executive Management
Education
University of Toronto - Rotman School of Management 2014 — 2014
Director Education Program (DEP 51)
Ivy School of Business
Business Management Immersion Course
Seneca College of Applied Arts and Technology 1987 — 1989
Computer Technology
York University 1979 — 1982
Honours Bachelor of Arts, English Literature, Political Science and History
Westview Centennial 1973 — 1978
Allianz Global Assistance May 2015 - Present
Allianz Global Assistance June 2014 - May 2015
Capital Area Health Network January 2014 - June 2014
Cognosante/on site at GDIT April 2013 - October 2013
Fan Free Clinic October 2012 - March 2013
United Way of Greater Richmond & Petersburg March 2010 - September 2012
American Lung Association of the Atlantic Coast August 2008 - February 2010
Hunton & Williams LLP 2007 - 2008
Make A Change: Resumes and More 2006 - 2008
SB&A 2006 - 2006
Skills
Public Speaking, Community Outreach, Writing, Copy Editing, Employee Training, Call Center..., Customer Service, Medical Office, Mentoring New Hires
Education
J. Sargeant Reynolds Community College 2014 — 2016
Medical Records Coding Certification, 4.0 GPA
State University of New York College at Geneseo 1991 — 1995
BA, English Literature
Allianz Global Assistance 2012 - Present
Mondial Assistance January 2011 - January 2012
Mondial Assistance November 2008 - January 2011
Skills
Health Insurance, Insurance Claims, Requirements Gathering, User Acceptance Testing, Requirements Analysis, Business Process, Six Sigma, Business Analysis, Analysis, Business Process..., Insurance, Process Improvement, Risk Management, Business Intelligence, Microsoft Excel, Vendor Management, Change Management, Call Centers, Project Planning, SharePoint, Software Documentation, Quality Assurance, Project Management, SDLC, Visio, IT Management
Education
Universitatea Tehnică din Cluj-Napoca 1988 — 1993
B.Sc., Mechanical Engineering
Allianz Global Assistance August 2015 - Present
Wells Fargo December 2014 - July 2015
AvalonBay Communities February 2013 - November 2014
American Family Insurance February 2012 - December 2012
Education
Virginia State University 2015 — 2017
BS Economics
Tidewater Community College 2012 — 2014
Associate of Arts (AA), Economics; Spanish
Allianz Global Assistance July 2011 - Present
TIC Travel Insurance 2008 - 2011
Skills
Bilingual - french, Call Centers, Customer Service, General Insurance, Health Insurance, Insurance, Underwriting, Claim, Risk Management, Employee Benefits, Analysis, Process Improvement, Strategic Planning
Education
Ryerson University 2004 — 2008
BA, Comunications
Champlain Regional College 2000 — 2003
DEC, Communications
Allianz Global Assistance November 2004 - Present
Think Again Media January 2001 - March 2003
Golf Zoo March 1999 - March 2001
EasyRes Technologies/Whiplash March 1998 - May 2000
Skills
Negotiation, Mergers, Entrepreneur, Sales Management, Strategic Planning, Contract Negotiation, Budgeting, Start-ups, P&L, Contract Negotiations, New Business Development, B2B, Marketing Strategy, Account Management, Sales, Sales Operations, Customer Satisfaction, Budgets, Leadership, Management, P&L Management, Pricing, Entrepreneurship, Business Development
Education
Towson University 1985 — 1990
PRA Group (Nasdaq: PRAA) April 2015 - Present
Genworth Financial November 2012 - April 2015
Allianz Global Assistance November 2005 - September 2012
Mondial Assistance USA June 2008 - February 2012
World Access November 2005 - June 2008
Tredegar Film Products 1990 - 2005
Skills
Business Strategy, IT Strategy, IT Transformation, Business Process..., Budget, Cost Management, IT Outsourcing, Stabilization, Shared Service Center, Program Management, Operational Efficiency, Change Management, Insurance, Manufacturing, ERP, Global Management, Virtual Teams, Culture Change, Cultural Diversity, Governance, PCI DSS, ITIL v3 Foundations..., CIO Advisory Services, CIO 100, Information Week 500, Application Architecture, Virtualization, IT Management, IBM iSeries, Incident Management, Technology Leadership, Infrastructure, PMO, Strategy
Education
University of Virginia 2002 — 2003
MSMIT, Management Information Technology
Mary Baldwin College
BA, Business and Info Sys
Supreme Court of Virginia March 2014 - Present
C & M Translators Inc. April 2013 - Present
Allianz Global Assistance October 2012 - Present
Richmond, VA July 2012 - Present
Freelance August 2011 - Present
Performance Diesel Engineering August 2011 - Present
Performance Diesel Engineering January 2011 - Present
Commonwealth-Parkville School August 2011 - May 2012
Academia San José, High School August 2008 - May 2011
Commonwealth-Parkville School August 2008 - May 2011
Skills
Fluent in Spanish,..., Intermediate Knowledge..., Basic Knowledge of..., Localization, Research, Teaching English as a..., Legal Translation, Website Localization, Intercultural..., Simultaneous..., SDL Trados, Professional Writing, MLA style, Literary Theory, Proofreading, Trados, Technical Translation, Language Services, Consecutive..., Legal Interpretation, English-Spanish, Bilingual Communications, Multicultural Marketing, Spanish-English, Italian, International Relations, Manuals, Conference Interpreting, Terminology, Globalization, Internationalization, Language Development, Transcription, Foreign Languages
Education
New York University 2014 — 2017
Master of Science (M.S.), Language Interpretation and Translation
University of Puerto Rico-Rio Piedras 2011 — 2013
M.A., Translation
Agnese Haury Institute 2012 — 2012
Certificate of Completion, Court Interpreting
Agnese Haury Institute 2012 — 2012
Certificate of Completion, Court Interpretation
2008 University of Puerto Rico 2002 — 2008
B.A, English Literature
University of Puerto Rico 2002 — 2008
Bachelor of Arts, English Literature
University of Puerto Rico-Rio Piedras 2002 — 2008
Bachelor of Arts, English Literature
University of Puerto Rico
Master of Arts, Translation Studies
The Disciple Company Church October 2014 - Present
Allianz Global Assistance October 2014 - Present
Allianz Global Assistance October 2014 - Present
CORE TEAM MEMBER/CHURCH ELDER January 2012 - Present
RV Potter State Farm Insurance January 2013 - October 2014
Lifetouch Sports Photography October 2012 - January 2013
Union Run Baptist Church May 2005 - November 2012
Adams & Garth Staffing June 2010 - October 2012
Education
Liberty University 2005 — 2010
BS, HISTORY
Canucks Sports & Entertainment (CSE) July 2014 - July 2015
True Impact Marketing November 2012 - June 2013
Jupiter's Casino 2012 - September 2012
The Keg Steakhouse and Bar 2011 - 2012
Allianz Global Assistance 2009 - August 2010
Consumer Impact Marketing 2007 - 2010
Western University 2008 - 2009
Mosaic Sales Solutions 2006 - 2009
Skills
Neuromarketing, Neuroscience, Neuroimaging, Psychology, SPSS, Data Collection, Volunteering, Cpr Certified, Customer Service, Event Management, Leadership, Marketing Communications, Research, Statistics, Strategic Planning, Time Management
Education
The University of British Columbia 2014 — 2018
Pharmacy
The University of Western Ontario 2005 — 2009
Honours Bachelor of Science (BSc), Biopsychology
University of Guelph 2010 — 2011
Sciences: Non-degree, Geography, Intellectual Disabilities, Mathematics, Abnormal Psychology
Port Credit Secondary School 2003 — 2005
Gordon Graydon Memorial Secondary School 2001 — 2003
International Business & Technology Program
Commonwealth of Virginia Compensation Board December 2014 - Present
Virginia Department Compensation December 2014 - Present
Virginia Department of Corrections October 2012 - December 2014
Allianz Global Assistance 2002 - 2012
Skills
Customer Service, Leadership, Account Management, Underwriting, Accounts Payable &..., Cash Management, Client Billing, Billing Process, Government Procurement, Oracle Applications
Education
John Tyler Community College 2015 — 2019
John Tyler Community College
Human Services, General
Genworth October 2013 - Present
Virginia Commonwealth University May 2012 - October 2013
Allianz Global Assistance May 2010 - May 2012
Virginia Commonwealth University April 2008 - November 2009
Virginia Commonwealth University September 2006 - April 2008
Strayer University August 2000 - September 2006
Skills
Student Services, Higher Education, Mentoring, Customer Service, Event Planning, Access, Enrollment Management, Student Financial Aid, Campus, Public Speaking, Leadership, Data Analysis, Nonprofits, Coaching, Training, Fundraising, Community Outreach, Policy, Research, Employee Training, Volunteer Management, PowerPoint, Time Management, Outlook
Education
Lee University 1995 — 1999
Bachelor of Arts (BA), History
Virginia Commonwealth University - School of Business
Master of Business Administration (M.B.A.)
Parker and Lynch August 2015 - Present
Paradigm Pioneers Group January 2015 - Present
Allianz Global Assistance April 2013 - January 2015
Virginia Premier Health Plan, Inc. June 2012 - March 2013
Circuit City Stores Inc. November 2007 - March 2009
Focus CPA August 2004 - January 2005
Education
Virginia Commonwealth University 2004 — 2005
Master of Science, Accountancy
Jiwaji University Institute of Commerce and Management 1998 — 2000
Master's Degree, Business Management
Jiwaji University
Bachelor of Commerce, Accounting and Finance
Allianz Global Assistance April 1992 - Present
Skills
Strategic Planning, Planning, Change Management, Customer Service, Healthcare, Insurance, Call Center, Problem Solving, Budgeting, Customer Relations, Process Improvement, Operations Management, Health Insurance, Health, Call Centers, Business Process..., Leadership, Budgets, Management, Vendor Management, Customer Satisfaction, Risk Management, Performance Management, Account Management
Education
Queen's University 1979 — 1983
BScN, Nursing Science
Queen's University
Bachelor's Nursing Science, Registered Nursing/Registered Nurse
KIPP Dallas-Fort Worth December 2013 - Present
lululemon athletica November 2012 - November 2013
Allianz Global Assistance August 2010 - August 2012
Mondial Assistance June 2010 - July 2011
USI Insurance Services June 2009 - August 2009
HomeAway.com June 2008 - January 2009
Skills
Leadership, Management, Marketing, Program Management, Insurance, Training, Financial Analysis, Finance, Auditing, Sales, Customer Service, Teamwork, Analysis, SAP, Data Analysis
Education
Texas Tech University - Rawls College of Business 2006 — 2010
BBA, Finance and Economics
London School of Economics and Political Science 2009 — 2009
Alternative Investments
Capital One January 2014 - Present
BrownGreer PLC November 2012 - October 2013
Allianz Global Assistance February 2012 - November 2012
Douglas Aquatics, Inc. May 2008 - August 2011
YMCA September 2010 - March 2011
Training Express 2011 - 2011
Skills
Spanish, Public Speaking, English, Microsoft Office, PowerPoint, Customer Service, Microsoft Word, Social Media, Time Management, Facebook, Event Planning, Microsoft Excel
Education
University of Richmond 2014 — 2015
Certificate, Paralegal Studies
Longwood University 2007 — 2011
Bachelor of Arts in Spanish, Spanish, International Studies
Institute of Spanish Studies 2010 — 2010
Spanish and Latin American History, Literature and Language
Allianz Global Assistance June 2014 - Present
Allianz Global Assistance March 2012 - June 2014
Transamerica Life Insurance Company December 2011 - March 2012
Fish Tales Bar & Grill May 2007 - October 2011
Insurance Management Group July 2011 - September 2011
Mark Neurology LLC December 2008 - April 2009
Glasgow High School September 2007 - May 2008
University of Delaware February 2007 - May 2007
Skills
Excel, C++, Communication, Access, SPSS, Minitab, Mathematics, Statistics, Oracle SQL, Microsoft Excel, Oracle, SQL, Probability, MoSes, Actuarial Science, Actuaries, Property & Casualty..., Analysis, Process Improvement, Insurance, Data Analysis
Education
University of Delaware 2004 — 2008
BS, Mathematics
Salisbury University
Allianz Global Assistance July 2015 - Present
Allianz Global Assistance October 2013 - Present
Allianz Global Assistance June 2004 - Present
Allianz Global Assistance March 2003 - Present
Susan Tunstall CA April 2001 - December 2011
Allianz Global assistance April 2001 - March 2003
Grant B Howitt, CA September 1993 - April 2001
Skills
Employee Benefits, Strategic Planning, Payroll, Benefits Administration, Employee Relations, Change Management, Employee Engagement, Vendor Management, Leadership, Performance Management, Human Resources, PeopleSoft, Accounting, Insurance, Personnel Management, Process Improvement
Education
CPA 2006 — 2008
CPM, Payroll
Niagara College 1989 — 1993
Business Administration, Accounting
Athabasca University
Bachelor's Degree, Business Administration and Management, General
Allianz Global Assistance January 2015 - Present
YMCA of Greater Richmond February 2013 - June 2014
Dankos Gordon August 2011 - June 2014
YMCA of Greater Richmond May 2013 - August 2013
Rainbow Station, Inc. August 2005 - June 2011
Skills
Insurance, Management, Program Management, Credit Cards, Insurance Claims, Research, Leadership, Training, Community Outreach, Customer Service, Program Development, Social Media, Nonprofits, Staff Development, Editing, Microsoft Office
Education
Randolph-Macon College 2006 — 2010
Bachelor of Arts (B.A.), Sociology, Elementary Education
compare.com September 2014 - Present
Allianz Global Assistance November 2013 - September 2014
Allianz Global Assistance July 2011 - November 2013
Allstate Insurance June 2010 - July 2011
Allstate Insurance July 2008 - May 2010
OfficeMax January 2007 - July 2008
Various Advertising Agencies November 1998 - December 2006
Skills
Online Marketing, Social Media, SEO, Promotions, Direct Marketing, Online Advertising, Online Business..., Advertising Collateral, Marketing Strategy, Business Strategy, Digital Marketing, SWOT analysis, Branding & Identity, Value Propositions, Mentoring Of Staff, Project Management, Customer Segmentation..., New Product Ideas, MVT, A/B testing, Strategic Brand..., E-commerce, Integrated Marketing, Social Media Marketing, Strategy, Marketing Communications, Marketing, Copywriting, Digital Copywriting
Education
University of Wisconsin-Madison - School of Business 2005 — 2007
MBA, Business
Portfolio Center 1996 — 1998
Advertising, Writing
Vanderbilt University 1991 — 1995
BA, English
Allianz Global Assistance July 2011 - Present
Reinsurance Group of America June 2007 - October 2010
Bajaj Allianz Life Insurance Company Limited July 2004 - June 2007
Skills
Insurance, Product Development, Project Management, Direct Marketing, Product Design, Product Launch, Life and health..., Bancassurance, Business Development, Team Management, Team Leadership, Business Planning, Health Insurance, Risk Management, Pricing, Analysis, Process Improvement, Training, Reinsurance, Product Management, Management
Education
University of Pune 2002 — 2004
MA, Economics
Symbiosis International University 2002 — 2004
Post Graduate Diploma Business Management, Marketing, Finance
LOMA 2008 — 2009
FLMI
Laveer + Lacquer September 2014 - Present
Snagajob September 2013 - Present
Allianz Global Assistance April 2010 - September 2013
Luxe Home Interiors December 2009 - April 2010
Sweet Briar College September 2008 - May 2009
Barry Dixon, Inc. July 2008 - August 2008
Skills
Research, PowerPoint, Microsoft Office, Interior Design, Fundraising, Social Media, Facebook, Social Networking, Microsoft Excel, Customer Service, Microsoft Word, Social Media Marketing, Sales, Teamwork, Data Entry, Museums, Customer Satisfaction
Education
University of Richmond
Interior Decorating Certificate, School of Continuing Studies
Sweet Briar College 2005 — 2009
Bachelor of Arts, Art History, Arts Management
Highland School 2001 — 2005
TBL Networks April 2014 - Present
Structured Cable of VA May 2013 - April 2014
Northfield Medical March 2011 - April 2013
Allianz Global Assistance September 2004 - September 2011
Tax and Financial Services January 2007 - July 2010
Frank N Stahl November 2005 - January 2007
Skills
Accounts Payable, Accounts Receivable, Bank and Loan..., Sales Tax, Payroll, Benefit Administrator, Financial Analysis, Financial Reporting, Customer Service, Account Reconciliation, Accounting, Bookkeeping, German, Sales & Use Tax, Multi-State Sales Tax, State Compliance, State Registration, Business License, Form 1099, Auditing, Finance, General Ledger, Tax, PeopleSoft, Bank Reconciliation, Financial Statements, Revenue Recognition, Microsoft Excel, Financial Audits, Accruals, QuickBooks, Journal Entries, Invoicing, Tax Preparation, Year-end Close, Payroll Taxes, Cash Management, Internal Audit, Microsoft Word
Education
Keuka College 1998 — 2002
Bachelor of Science (BS), Business Administration and Management, General, 3.8
ARC (Airlines Reporting Corporation) July 2013 - Present
All Risks, Ltd April 2012 - June 2013
Allianz Global Assistance February 2004 - January 2012
iJET International March 2001 - February 2004
GoCruiseDirect.com December 1999 - March 2001
Delta Air Lines May 1990 - December 1999
Hertz August 1983 - February 1990
Skills
Brand Development, Talent Identification, Sales Management, Product Development, B2B, Contract Negotiations, New Business Development, E-commerce, Account Management, Marketing Strategy, Tourism, Property & Casualty..., Talent Management, Contract Negotiation, Insurance, Salesforce.com, Casualty, Leadership, Management, Strategic Planning, Sales, CRM, Customer Service, Team Building, Strategy, Start-ups, Business Development, Selling, Strategic Partnerships, Business Strategy, Negotiation, Marketing, Operations Management, Sales Operations
Education
Mississippi State University - College of Business and Industry 1977 — 1981
Marketing
Mariemont High School
Mariemont High School
Virginia Credit Union January 2015 - Present
Self-employed January 2009 - Present
BB&T February 2013 - January 2015
Allianz Global Assistance August 2011 - February 2013
Northwestern Mutual (contractor) March 2011 - July 2011
Skills
Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Public Speaking, Microsoft Word, Marketing, Analysis, Management, Strategic Planning, Team Leadership, Training, Risk Management, Finance, Team Building, Time Management, Leadership Development, Banking, Teamwork, Credit, Financial Analysis
Education
Liberty University 2015 — 2017
Master's degree, Accounting and Finance
Virginia Commonwealth University 2008 — 2011
BA, Business Administration and Management, General
UniversitÀ per stranieri 2008 — 2008
Language, Italian Language and Culture
Richard Bland College of William and Mary 2005 — 2007
Associates in Science, Business
Dude Solutions July 2015 - Present
Allianz Global Assistance January 2014 - July 2015
Pearson Honda June 2013 - December 2013
Sharkey's Wing and Rib Joint May 2012 - June 2013
Cii Service May 2011 - January 2012
Skills
Customer Service, Sales, Customer Satisfaction, Microsoft Excel, Microsoft Office, Customer Retention, Sales Process, Customer Relations, Cold Calling, Negotiation, Qualifyig Buyers, Interpersonal Skills, Relationship Building, Product Knowledge, Exceed Sales Goals
Education
Radford University 2009 — 2013
Business Administration and Management, General
Allianz Global Assistance June 2013 - Present
A2 asian restaurant December 2012 - March 2013
Made In Asia October 2010 - December 2012
Trolley market August 2010 - October 2010
Skills
Serve Safe Certified, Spanish-speaking, Customer Service, Event Planning, Restaurant Management, Management, Leadership, Restaurants, Sales Management, Catering, Food & Beverage, Food, Time Management, Public Relations, Training
Education
John Tyler Community College
CSAA Insurance Group September 2013 - Present
Allianz Global Assistance July 2012 - August 2013
Alfa Alliance Insurance Corporation April 2009 - July 2012
Bank of America June 2007 - April 2009
Progressive Insurance March 2005 - May 2007
SunTrust Bank February 2003 - March 2005
Education
The College of William and Mary - The Mason School of Business
MBA, Business
CopyFax October 2012 - Present
Reese's Editing Services August 2012 - November 2012
Allianz Global Assistance January 2012 - August 2012
Institute for Excellence in Writing June 2005 - June 2012
Macy's November 2011 - December 2011
Reese's Installation of Decorative Window Treatments March 1990 - December 2010
Using Institute for Excellence in Writing September 2003 - May 2010
Signet Bank September 1986 - March 1990
North American Communications Group February 1984 - September 1986
Skills
Problem Solving, Professional..., Sales Presentations, Highly Analytical, Detail Orientation, Direct Sales, Curriculum Planning, Communication Skills, Curriculum Design, Sales, Analytical Skills, Marketing, Customer Service, Recruiting, Sales Management, Human Resources, Advertising, Cold Calling, Public Speaking, Microsoft Office, Training, Social Media, Team Building, Leadership, Strategic Planning, Management
Education
James Madison University 1978 — 1982
Bachelor of Fine Arts, Comprehensive Design
Fellow Homeschooler and Barefoot Living Ministries family
e-movimento Software Design & Beratung GmbH February 1999 - Present
Wiener Wohnen February 2004 - Present
Bundesrechenzentrum May 2012 - Present
TechTalk May 2013 - Present
Allianz Global Assistance June 2014 - November 2014
A1 Telekom Austria AG 2010 - 2012
A1 Telekom Austria AG 2010 - 2012
ANECON Software Design und Beratung G.m.b.H. 2001 - 2009
Skills
Java, Object Oriented Design, Enterprise Architecture, Software Architecture, Lead Development, Scrum, System Architecture, Design Patterns, Domain Driven Design, Hibernate, Spring, Eclipse, Test Driven Development, Certified Scrum Master..., JSF, BDD, Behavior Driven..., Subversion, JPA, Jenkins, Testgesteuerte..., Maven, Kanban, MediaWiki, Wikipedia, Software-Qualitätskontro..., Technische Schulden, Architekturbewertung, Sonar Qube, Sotograph
Education
Technische Universität Wien 1987 — 1994
Diplomingenieur, Informatik
WU (Wirtschaftsuniversität Wien) 1998 — 2001
1. Abschnitt, BWL
UnitedHealthcare Global January 2014 - Present
Allianz Global Assistance March 2009 - January 2014
JPMorgan Chase 2007 - March 2009
JP Morgan Chase January 2007 - February 2009
LandAmerica Financial Group 2005 - 2007
Haywood County Department of Social Services 2003 - 2004
Skills
Project Management, Program Management, Client Services, Relationship Management, Process Engineering, Insurance, Vendor Management, Risk Management, Process Improvement, Business Analysis
Education
New York Institute of Technology 2005 — 2007
MBA, Project Management
Western Carolina University 1999 — 2003
BS, Psychology, Criminal Justice
Pisgah High School 1994 — 1998
Diploma, General
Allianz Global Assistance In-housel counsel responsibilities for a travel insurance company and provider, which is a division of Allianz SE, a larger multinational insurer based in Munich, GermanyOf CounselTroutman Sanders LLPJuly 2011 - July 2015
Virginia State Corporation Commission 2008 - 2011
Virginia State Corporation Commission 2000 - 2008
Virginia State Corporation Commission 1997 - 2000
Greensville County and City of Emporia 1994 - 1997
Education
The George Washington University Law School
J.D.
University of Virginia
B.A., Foreign Affairs
Allianz Global Assistance November 2012 - Present
Allianz Global Assistance June 2007 - November 2012
Allianz Global Assistance September 2006 - June 2007
Skills
Accounts Receivable, Financial Reporting, Process Improvement
Education
Randolph-Macon College 2002 — 2006
Bachelor of Arts (B.A.), Accounting
Word of Mouse Writing and Strategic Communications Consulting October 1996 - Present
Children's Home Society of Virginia September 2012 - Present
American Marketing Association Professional Chapters Council June 2010 - Present
American Marketing Association Richmond Chapter January 2013 - Present
AMA-Richmond Past Presidents Council April 2013 - Present
AMA NonProfit Marketing Conference September 2013 - Present
American Marketing Association, Richmond Chapter July 2008 - Present
Allianz Global Assistance October 2010 - February 2012
Elevation June 2008 - September 2010
Dominion Auto Group February 2004 - June 2008
Skills
Marketing Communications, Marketing..., Messaging Development, Marketing Strategy, Integrated Marketing, Copywriting, Corporate Communications, Internal Communications, Strategic Planning, Newsletters, Collateral, Proofreading, Copy Editing, Writing, SEO, Brand Development, Direct Mail, Email Marketing, Advertising, Social Media Marketing, Public Relations, Event Planning, Direct Marketing, Strategy, Creative Direction, Marketing, Editing, Media Relations, Management, Trade Shows, Online Marketing, Digital Marketing, Social Networking, Nonprofits, Fundraising, Account Management, Online Advertising
Education
Syracuse University 1989 — 1993
B.S., Magazine Journalism
Allianz Global Assistance August 2015 - Present
Carlson Wagonlit Travel December 2013 - September 2014
Carlson Wagonlit Travel 2003 - December 2013
Carlson Wagonlit Travel 2000 - 2002
Carlson Wagonlit Travel 1995 - 2000
The Walt Disney Company 1992 - 1995
The Walt Disney Company 1988 - 1992
StarTravel 1986 - 1988
Skills
Business Development, Travel Management, Travel Technology, Business Travel, Online Travel, Contract Negotiation, Strategic Partnerships, Account Management, Hotels, Revenue Analysis, GDS, Strategic Program..., E-commerce, New Business Development, Sales Management, Salesforce.com, Loyalty Programs, Yield Management, Community Engagement, Volunteer Management, Community Development, Management, Hospitality, Negotiation
Education
Texas State University 1980 — 1984
Bachelor of Commerce (B.Com.), General Sales, Merchandising and Related Marketing Operations
Allianz Global Assistance November 2005 - Present
Avotus Corporation 1996 - 2006
Switchview Inc 1997 - 2005
Skills
Call Center, VoIP, Call Logging, Telecommunications, Telephony, Project Management, Vendor Management, Call Centers, IVR, Contact Centers, IT Management, Disaster Recovery, ITIL, Avaya, Outsourcing, IT Service Management, Unified Communications, Troubleshooting, Data Center, CTI, Process Improvement, Cisco Technologies, Windows Server, ACD, Managed Services, IP, Cisco Call Manager, System Deployment, Integration, Voice Mail
Education
Ryerson University 1991 — 1994
Magellan Health February 2014 - Present
Apex Systems January 2013 - Present
Magellan Health July 2013 - February 2014
MaconIT April 2012 - December 2012
Allianz Global Assistance April 2010 - April 2012
CapTech Ventures September 2009 - August 2010
Unisys April 2008 - September 2009
Alstom, Inc. January 2007 - April 2008
SunTrust Bank November 2005 - February 2006
Shaw Systems 2006 - 2006
Skills
PMP, ITIL, Agile Project Management, Kanban, Change Management, Program Management, Project Implementation, Software Project..., Process Improvement, Agile Methodologies, Release Management, Business Analysis, IT Management, PMO, SDLC, Business Process, Software Documentation, Vendor Management, Project Management, Data Warehousing, Quality Assurance, Requirements Analysis, IT Service Management, MS Project, IT Strategy, Business Process..., Strategy, Business Requirements, Scrum, Systems Analysis, Analysis, Databases, Requirements Gathering, Management, Leadership, Oracle, Visio, Microsoft SQL Server, Microsoft Project
Education
James Madison University - College of Business 1983 — 1987
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Stafford High School
Allianz Global Assistance April 2014 - Present
Independent Consultant July 2012 - March 2014
U.S. Department of Energy January 2002 - December 2011
U.S. Department of Energy April 1997 - January 2002
U.S. Department of Energy July 1994 - April 1997
Internal Revenue Service June 1979 - July 1988
Skills
Emergency Management, Real Property, Government..., Security, Safety Management, Sustainable Energy, Energy, Federal Government, Organizational..., Change Management, Risk Management, Organizational..., Safety Management..., Government, Sustainability, Policy, Program Management, National Security, Government Contracting, Strategic Planning, Policy Analysis, Government Procurement, Public Policy, DoD, Strategic Communications, Military, Leadership, Nuclear, Proposal Writing, Homeland Security, Energy Policy, Security Clearance, Navy, Intelligence Analysis, Economic Development, Program Evaluation, Risk Assessment, Public Administration, Disaster Response, Grants, Environmental Policy, Legislative Relations, Crisis Management, Analysis, Politics, Counterterrorism, Defense, Counterintelligence, Legislation, International Relations
Education
The George Washington University 2005 — 2008
MS, Crisis, Risk and Emergency Management Engineering
The George Washington University 2007 — 2007
Graduate Certificate, Homeland Security, Emergency Preparedness and Response
West Virginia University Institute of Technology 1977 — 1979
Bachelor of Science
Allianz Global Assistance 2006 - Present
First Health June 2002 - August 2006
Education
James Madison University 1998 — 2002
Allianz Global Assistance September 2015 - Present
Allianz Global Assistance January 2011 - Present
Worktopia January 2008 - October 2010
Berkeley College January 2007 - December 2007
My College Advisor July 2006 - November 2007
Skills
Leadership, Account Management, Salesforce.com, Strategic Planning, Business Development, New Business Development, Marketing, Sales, CRM, Sales Management, Analytics, Budgets, Business Strategy, Contract Negotiation, Customer Service, Data Analysis, Direct Sales, Event Management, E-commerce, Forecasting, Lead Generation, Management, Sales Operations, Strategy, Time Management, Sales Process, Pricing, Online Marketing, Negotiation, Customer Satisfaction
Education
Mercy College 2006 — 2008
Masters, Business Management/Organizational Leadership
Mount Saint Mary College 1999 — 2003
Bachelor of Arts, Social Science and History
Visa Inc. December 2000 - Present
Visa USA October 2007 - October 2008
Visa October 2007 - October 2008
Allianz Global Assistance August 1998 - December 2000
AXA Assistance August 1994 - August 1998
Skills
Credit Cards, Payments, Debit Cards, Electronic Payments, Vendor Management, Call Center, Process Improvement, Payment Card Processing, Customer Experience, Business Analysis, Management, Call Centers, Financial Services, Payment Systems, Mobile Payments, Leadership
Education
The Johns Hopkins University - Carey Business School
MBA, Master of Business Administration
Department of Behavioral Health and Development Services February 2015 - Present
Adams and Garth January 2014 - February 2015
Allianz Global Assistance September 2013 - December 2013
Xerox January 2013 - July 2013
BrownGreer PLC January 2011 - January 2013
AT&T Advertising Solutions June 2010 - September 2010
Universal American March 2010 - July 2010
Westover-Bon Air Insurance Company June 2009 - November 2009
Long and Foster 2004 - 2009
Department of Environmental Quality 1997 - 2003
Skills
Program Management, Program Development, Program Implementation, Project Management, Team Leadership, Business Analysis, Customer Service, Communication, Technical Writing, Public Speaking, Training, Healthcare, Real Estate, Data Analysis, Sellers, Sales
Education
Strayer University 1993 — 2008
MS, Business Administration
Longwood University 1979 — 1984
BS, Biology
Allianz Global Assistance November 2013 - Present
feeDuck February 2013 - Present
The Co-operators November 2008 - November 2013
Microsoft November 2007 - November 2008
AIG March 2006 - November 2007
Skills
Account Reconciliation, Accounting, Finance, Budgets, Invoicing, Financial Statements, Insurance, Sales, Policy, Financial Reporting, Financial Analysis, Internal Audit, Management, Financial Accounting
Education
DeGroote School of Business, McMaster University 2000 — 2004
Honours B. Commerce, Accounting Specialization
McMaster University 2000 — 2004
Honours Business Commerce, Accounting, Finance, and Marketing
Allianz Global Assistance October 2011 - Present
2Up - 2Down VA Photography May 2005 - Present
American Radio Network March 2009 - June 2010
Unity Fellowship of Christ Church 2000 - 2010
Circuit City 2004 - 2007
BP 2000 - 2004
DC Black Pride 1990 - 1995
WBAI 1987 - 1990
Skills
Photography, Weddings, Event Management
Education
Virginia College-Birmingham 2011 — 2013
Medical Reimbursement
Prince George's Community College 1980 — 1983
Certificate, Photography
Suitland Sr. High 1980 — 1983
HS Diploma, Photojournalism/Music
Richmond Integrative Medical Group February 2013 - Present
Allianz Global Assistance March 2012 - January 2013
Intercede Health February 2004 - May 2011
Intercede Health 2004 - 2011
Education
James Madison University
B.S., Education
Allianz Global Assistance August 2010 - Present
Mondial Assistance August 2010 - February 2012
Fahrenheit Technology March 2010 - September 2010
Strategic Staffing Solutions November 2009 - June 2010
LandAmerica Finacial Group, Inc 1998 - March 2010
Ceridian May 1994 - September 1998
Veda, Inc 1983 - 1993
DynaCrop 1979 - 1983
Education
St. Mary's College of Maryland 1979 — 1992
3 yrs, Math Major Computer Minor
Allianz Global Assistance 2009 - Present
Mondial USA January 2005 - January 2009
Rail Europe Group July 2000 - April 2003
Skills
Strategy, Account Management, New Business Development, Tourism, Sales Management, Strategic Planning, Travel Management, Insurance, Salesforce.com, Marketing, Social Media Marketing, Business Development, Management, Negotiation, Marketing Strategy, Sales, Customer Service, Strategic Partnerships, B2B, International Business, Contract Negotiation, Online Advertising, Pricing, Sales Process, Travel Insurance, Start-ups, Leadership, Trade Shows, Market Research, Coaching, Online Travel, E-commerce, Retail, CRM, Competitive Analysis, Customer Retention, Online Marketing
Education
Chambre de Commerce et d'Industrie de Paris
Diplome Niveau Superieur, Francais des Affaires
La Sorbonne
Diplome, Cours de la Civilisation Francaise
Loyola Marymount University
Bachelors in Business Administration, Minor in French, International Marketing
UCLA Anderson School of Management
MBA
Allianz Global Assistance July 2007 - Present
Qimonda 2005 - 2007
Education
Mt. San Antonio College
Allianz Global Assistance January 2008 - Present
Ferguson Enterprises September 2005 - December 2007
LandAmerica Financial Group December 2000 - June 2005
Elliptus Technologies July 1999 - December 2000
Skills
Vendor Management, Process Improvement, Contract Negotiation, Negotiation, Procurement, Project Management, Budgets, Strategic Sourcing
Education
Longwood College 1987 — 1991
Bachelor of Science (B.S.), Business Administration and Marketing
Longwood University 1987 — 1991
BSBA, Marketing
MTI America December 2014 - Present
Horwitz Consulting October 2008 - Present
DriveFactor April 2013 - November 2013
Allianz Global Assistance April 2012 - July 2012
Capital One July 2010 - January 2012
Trimark Properties November 2009 - May 2010
RepNation February 2009 - December 2009
Beckman Coulter May 2009 - August 2009
Skills
Email Marketing, Marketing Strategy, Market Research, Marketing Communications, Marketing Management, Product Marketing, Advertising, Promotions, Segmentation, SEO, Financial Services, Insurance, Problem Solving, Strategic Communications, Salesforce.com, HTML, Project Management, Product Development, Web Design, Corporate Branding, Brand Management, Branding & Identity, Marketing, Digital Strategy, Strategic Planning
Education
University of Florida - Warrington College of Business Administration 2006 — 2010
BSBA, Marketing
Tsinghua University 2008 — 2008
Study Abroad, Mandarin Chinese, Chinese Culture
Dr. Michael M. Krop Sr. High 2002 — 2006
Allianz Global Assistance May 2012 - Present
Allianz Global Assistance May 2012 - November 2012
SnagAJob.com March 2011 - February 2012
Prospect Homes April 2005 - July 2009
Skills
Sales Process, Written & Oral..., Account Management, Customer Retention, B2B, Solution Selling, Sales Management, Customer Experience, Sales, Business Development, Customer Satisfaction, New Business Development, Competitive Analysis, Customer Service, Leadership, Salesforce.com, Direct Sales, Sales Presentations, Sales Operations, Selling, Lead Generation, CRM, Building Relationships, Recruiting, Cold Calling, Management, Relationship Building
Education
North Carolina Wesleyan College 1999 — 2003
BS, Business Administration
Benedictine
Benedictine
Steward
Steward
Steward
RushtheCourt.net October 2013 - Present
Enclos February 2015 - Present
Allianz Global Assistance October 2010 - June 2014
Bank of America April 2009 - October 2010
RVANews.com 2010 - 2010
Wachovia Securities Financial Network 2007 - 2009
Palari Publishing 2008 - 2008
Hanover Herald-Progress 2000 - 2002
Skills
Business Analysis, Process Improvement, Project Management, Vendor Management, Business Process..., Data Analysis, Requirements Analysis, Customer Service, Risk Management, Analysis, PowerPoint, Marketing Communications, Strategic Planning
Education
University of Villanova Online 2008 — 2009
Green Belt, Six Sigma
James Madison University 2002 — 2006
BA, English
Atlee High School 1999 — 2002
Fusion Company August 2014 - Present
Fusion Company March 2013 - August 2014
Fusion Company May 2011 - March 2013
Allianz Global Assistance December 2007 - May 2011
Wachovia Securities January 2006 - December 2007
Wachovia Securities June 2004 - January 2006
Established Brands Inc. / Compass Marketing February 2002 - April 2004
Snagajob July 2001 - December 2001
Circuit City November 1999 - July 2001
Enterprise Rent-A-Car August 1998 - November 1999
Skills
ITIL v3 Foundations..., Process Improvement, IT Management, ITIL, Visio, Business Analysis, Vendor Management, SharePoint, Agile Methodologies, Business Process..., SDLC, Software Documentation, Requirements Analysis, Business Intelligence, Requirements Gathering
Education
Radford University 1994 — 1998
BBA, Marketing
Allianz Global Assistance August 2013 - Present
Allianz Global Assistance February 2008 - August 2013
Virginia State Corporation Commission September 2001 - February 2004
Skills
Business Analysis, Account Management, Process Improvement, Insurance, Data Analysis, Vendor Management, Customer Service, Strategic Planning, Project Management
Education
Longwood College 1997 — 2001
Bachelor of Science (B.S.), Economics
Mairie de La Possession February 2015 - Present
Mairie de Saint André December 2012 - January 2015
Allianz Global Assistance May 2011 - December 2012
Bouygues Telecom March 2010 - June 2010
École Polytechnique de Montréal August 2009 - October 2009
Skills
Microsoft SQL Server, Windows, PHP, Project Management, Team Management, MySQL, SQL, Active Directory, HTML, Business Intelligence, System Administration, Management, Gestion de projet, Informatique...
Education
SUPINFO - The International Institute of Information Technology 2006 — 2011
Master 2, Information Technology
Richard Bland College July 2015 - Present
Richard Bland College February 2015 - July 2015
Richard Bland College January 2014 - July 2015
Petersburg Symphony Orchestra September 2008 - January 2015
Richard Bland College August 2013 - January 2014
Aflac March 2012 - March 2013
Private Music Instruction August 2002 - July 2012
Allianz Global Assistance August 2011 - January 2012
Richmond CenterStage October 2009 - February 2010
Wachovia, A Wells Fargo Company November 2005 - December 2006
Skills
Music, Music Theory, Fundraising, Arts Administration, Band, Choral, Marketing, Jazz, Event Management, Event Planning, Sales, Ensemble, Strategic Planning, Raiser's Edge, PeopleSoft, Orchestral Repertoire, Banner Software, Pardot, Salesforce, College Admissions, Canvas LMS
Education
University of Massachusetts, Amherst
Bachelor’s Degree, Arts Management
Richard Bland College of the College of William and Mary
Thomas Dale High School
Advanced High School Diploma
Allianz Global Assistance September 2014 - Present
Allianz Global Assistance June 2013 - September 2014
Capital One December 2012 - June 2013
Capital One August 2010 - December 2012
2009 Virginia Gubernatorial Campaign March 2009 - November 2009
Skills
Microsoft Excel, Banking, Financial Analysis, Microsoft Office, PowerPoint, Risk Management, Process Improvement, Project Management, Insurance, Customer Service, Data Analysis, Finance, Credit, Series 63
Education
Roanoke College 2004 — 2007
Bachelor of Business Administration (B.B.A.), Marketing
Allianz Global Assistance March 2013 - Present
Allianz Global Assistance August 2010 - Present
Mondial Assistance November 2006 - August 2010
Skills
Call Centers, Customer Service, Vendor Management, Insurance, Process Improvement, Telecommunications, Business Process..., International Relations, Software Documentation, Project Management, Team Building, Analysis, Mobile Devices, Management, Team Leadership, Business Analysis, Call Center, Visio, Customer Relations, Leadership
Education
Virginia Commonwealth University - School of Business 2014 — 2015
Master of Science in Information Systems
Stratford University 2010 — 2011
International Master of Business Administration (IMBA), Business Administration, Management and Operations
University of Ghana
Bachelor of Arts (B.A.)
Healthfirst August 2014 - Present
Joan Mitchell Foundation September 2012 - Present
Taylor Burton September 2007 - Present
National Business and Disability Council November 2012 - June 2013
Allianz Global Assistance September 2007 - August 2012
Wesleyan University August 2010 - May 2012
Wachovia Securities LLC May 2007 - August 2007
Skills
Teaching, Translation, Microsoft Office, Customer Service, Nonprofits, International Relations, Photoshop, Adobe Creative Suite, Microsoft Excel, WordPress, Art History, Outlook, Insurance, Microsoft Word, Music Education, Photography, Fundraising, PowerPoint, Medical Translation, Technical Translation, Legal Translation, Interdisciplinary..., Art Education, Composition, Travel Planning, Grant Writing, JavaScript, MySQL, Ruby, Ruby on Rails, jQuery, SQL
Education
Wesleyan University 2010 — 2012
Master of Arts (MA), Musicology and Ethnomusicology
The Maryland Institute College of Art 2002 — 2005
Bachelor of Fine Arts (BFA), Sculptural Studies
WealthForge January 2015 - Present
College of William and Mary August 2014 - Present
Allianz Global Assistance June 2014 - August 2014
Brown Greer August 2010 - August 2013
Skills
Financial Analysis, Investments, Strategy, Management
Education
The College of William and Mary - The Mason School of Business 2013 — 2015
Master of Business Administration (MBA)
University of Richmond - Robins School of Business 2006 — 2010
Bachelor of Science in Business Administration, Economics
Allianz Global Assistance September 2011 - Present
Chick-fil-A March 2011 - September 2012
Henrico County Public Schools September 2009 - March 2011
Lakewood Manor Retirement Community August 2004 - July 2009
Home School Teacher August 1999 - June 2008
Tuckahoe YMCA August 1997 - October 2005
Skills
Marketing, Customer Service, Public Speaking, Nonprofits, Event Management, Social Media, Team Building, Event Planning, Advertising, Marketing Strategy, Training, PowerPoint, Entrepreneurship, Microsoft Excel, Facebook, Leadership, Fundraising
Education
Radford University 1986 — 1990
Bachelor of Education (B.Ed.), Education, K-8th / minor in Science
Blacksburg High School 1982 — 1986
Allianz Global Assistance January 2015 - Present
SHS Services Management September 2011 - December 2013
Manulife Financial October 2005 - January 2011
Reliance June 2004 - October 2005
Pharmacia (formerly Searle) November 1994 - August 2003
Coca-Cola Bottling Company, Hamilton September 1988 - February 1994
Skills
Technical Writing, Research, Data Analysis, Customer Service, Teamwork, CRM
Education
McMaster University 1984 — 1988
Honours BA
Dalet Digital Media Systems June 2015 - Present
BT Global Services November 2013 - June 2015
Allianz Global Assistance April 2013 - September 2013
Opixido October 2012 - March 2013
Óbudai Egyetem - Neumann János Informatikai Kar July 2011 - September 2011
Pixel IS December 2009 - January 2010
Hospital complex May 2008 - June 2008
Skills
TCP/IP, Cisco Technologies, Catalyst Switches, Network Security, Linux, Windows Server, Wireshark, Packet Tracer, Fortinet, Firewalls, Foreign Languages, SQL, English, Spanish, IT Security Best..., IT Security Operations, IT Security Policies &..., Information Security..., Splunk, English Translation, Agile Methodologies, CMMI, Project Engineering, Project Coordination, Engineering Support, Customer Service, ITIL, SIEM
Education
ESAIP 2010 — 2013
Master's degree, Industrial Computing & Networks for International Project Managers, with honours
Universidad Politécnica de Madrid 2012 — 2012
1st year of a Master's course, {Seguridad Redes y Servicios, Proyecto, Java, PHP/Web sobre Base de Datos}
Óbudai Egyetem 2011 — 2011
Bachelor's Degree, {PHP, Oracle, Linux, ITIL + focus on ITSM}
Saint-Sauveur, Redon 2008 — 2010
HNF: 2-year post-A levels studies, {IT, Computing Systems, Networking, Accountancy, Economics}, with honours
Allianz Global Assistance March 2008 - Present
Allianz Global Assistance July 2006 - March 2008
Allianz Global Assistance April 2004 - July 2006
FNANB February 2002 - April 2004
Skills
PeopleSoft, Insurance, Process Improvement, Business Analysis, Requirements Gathering, Analysis, Visio, Software Documentation, Claim, Requirements Analysis, Microsoft Excel, Claims Management, MS Project, Cognos, Query manager, Oracle SQL, Root Cause Analysis, System Testing, Defect remediation, Data Analysis, Data Modeling, Business Process..., SDLC
Education
John Tyler Community College 1995 — 1997
Business Administration and Management, General
Allianz Global Assistance January 2011 - January 2012
Lumber Liquidators January 2008 - January 2011
GEICO January 2000 - January 2007
Skills
Data Entry, Customer...
Education
Southwest Virginia Community College 1996 — 1997
Clerk-Typist Certificate
Southwest Virginia Comm College
Southwest Virginia Comm College
VA State Health Department April 2012 - Present
RICHMOND COMMUNITY CHURCH February 2011 - Present
Allianz Global Assistance July 2011 - April 2012
Allianz Global Assistance 2011 - 2012
Chipotle Mexican Grill July 2008 - July 2011
Fan Free Clinic July 2009 - December 2010
Days Inn May 2007 - July 2008
PROMERCA October 2006 - April 2007
ESCOLASTICO AND ASSOCIATES September 2000 - April 2007
CECOM, SA April 2003 - August 2006
Skills
Bilingual, Customer Service, Customer Satisfaction, Data Entry, Translation, Claims Handling, Claims Resolution
Education
Universidad APEC 2003 — 2006
Marketing
Universidad APEC
High School Diploma, business studies
Allianz Global Assistance 2008 - Present
Education
TU Wien 1973 — 1985
Allianz Global Assistance March 2014 - Present
Allianz Global Assistance July 2012 - March 2014
Allianz Global Assistance December 2011 - July 2012
Skills
Claims Management, Insurance, Claim, General Insurance, Liability, Property & Casualty..., Underwriting, Health Insurance, Reinsurance, Casualty, Legal Liability, Commercial Insurance, Claim Investigation, Claims Handling, Commercial Lines, Professional Liability, Workers Compensation, Risk Management, Brokers, Life Insurance, Call Centers
Education
Lake Superior State University
Bachelor of Science (BS), Criminal Justice and Corrections
Radford University January 2014 - Present
Allianz Global Assistance June 2014 - August 2014
Allianz Global Assistance June 2013 - August 2013
Chick-fil-A August 2011 - July 2012
Skills
Java, Programming, HTML5, CSS
Education
Radford University 2012 — 2014
Bachelor's Degree, Computer Science
Piedmont Virginia Community College 2009 — 2012
Associate of Science (A.S.), Computer Science