Assurant Specialty Property
Industry: Insurance company
DescriptionSubsidiary: Converge Services Group, LLC Parent organization: Assurant
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Assurant Specialty Property Employees
MACKENZIE OS INC. November 1995 - Present
Arizona State (DLLC) August 2014 - December 2014
Assurant Specialty Property October 2013 - April 2014
Arizona State (DLLC) April 2013 - May 2013
Sempra Energy February 2012 - August 2012
Northern Natural Gas June 2007 - May 2008
Honda of Canada Manufacturing January 2005 - August 2005
Florida Power & Light March 2004 - January 2005
TransCanada Pipelines Ltd June 2002 - October 2003
Sprint LTD November 2001 - June 2002
Skills
Smalltalk development, XP/CRC, TDD, GemStone object database, SQL, Oracle, DB2, Sybase Adaptive Server, Xcode/Swift/Objective-C, Databases, ODBC, SQL Server Management..., T-SQL Stored Procedures, ETL, SSIS, SSRS, Testing, Quality Assurance, Distributed Systems, CORBA, Server Administration, Unix, CRON jobs, Shell Scripting, Remote Desktop, VMware, Windows, Microsoft Excel, Access, Word templates, Visio, UML, Use Case Analysis, IBM Rational Tools, Software Development, Lotus Notes, BMC Remedy Ticketing..., Agile Methodologies, XML, Java, JavaScript, COM, OOP, Project Management, Visual Basic, Leadership Development, ISPF/TSO/JCL/Cobol, GitHub, GPS/GPX, iOS Development
Education
Southern Alberta Institute of Technology 1995 — 1995
Honors certificate
University of Manitoba 1977 — 1982
Bachelor of Science
Cornerstone Adjusters Inc. January 2010 - Present
Assurant Specialty Property January 2009 - December 2009
A.F. Stager, Inc. /New York Central Mutual Insurance Company June 1996 - January 2009
Aetna Life & Casualty July 1990 - May 1996
Aetna Life & Casualty July 1988 - June 1990
Aetna Life & Casualty January 1988 - June 1988
Aetna Life & Casualty April 1985 - December 1987
Skills
Claim, Negotiation, Property & Casualty..., Liability, Insurance
Education
Rochester Institute of Technology 1981 — 1984
Bachelor's degree, Business Administration and Management, General
Assurant Specialty Property May 2013 - Present
JP Morgan Chase September 2011 - May 2013
Assurant Specialty Property September 2007 - September 2011
TRICARE Management Activity August 1999 - July 2007
Skills
Risk Management, Process Improvement, Financial Analysis, Insurance, Business Analysis, Underwriting, Customer Service, Banking, Access, Analysis, Microsoft Excel, Strategic Financial..., Credit, Mortgage Lending, Visio, Call Centers, Customer Satisfaction, Customer Experience, Claim, Research, Mortgage Banking, Health Insurance, Microsoft Word, Analytics
Education
Limestone College 2006 — 2008
Bachelor's in Science, Business Administration
Strayer University
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Beachbody March 2013 - Present
OPERS November 2012 - June 2013
beachbody 2011 - 2013
ABF Freight June 2011 - November 2011
Montgomery County Engineering Services January 2011 - August 2011
Assurant Specialty Property April 2010 - April 2011
Sinclair Community College March 2009 - April 2010
Wright State University November 2006 - November 2007
Big Hill GMAC March 1999 - January 2007
Montgomery County Clerk Of Courts May 1997 - March 1999
Skills
Real Estate, Team Building, Leadership Development, Healthcare, Coaching, Strategic Planning, Contract Negotiation, Selling, Customer Service, Event Planning, Marketing, Microsoft Excel, Sales, Data Entry, Negotiation, PowerPoint, Public Relations, Microsoft Word, Microsoft Office, New Business Development, Advertising, Social Media Marketing, Social Networking, Social Media, Investment Properties, Interviews, Recruiting
Education
University of Phoenix 2012 — 2014
Marketing/ Sales Communication, Communication
Sinclair Community College 1994 — 2012
Communication, Real Estate, Communication, Marketing, Management
Sinclair Community College 1996 — 2010
Business/Marketing
Sinclair Community College 1999 — 1999
Real Estate
Assurant Specialty Property December 2012 - Present
Assurant Specialty Property February 2006 - December 2012
Strategic Insurance Software August 2005 - January 2006
Assurant Specialty Property September 2003 - August 2005
Lycos, Inc. 2000 - September 2002
Matchmaker.com 1999 - 2000
Southwestern Adventist University 1995 - 1999
Texas Conference of Seventh-Day Adventist January 1994 - July 1995
Skills
Enterprise Architecture, Business Process..., Service Orientation, Agile Methodologies, Microsoft SQL Server, Software Development, SDLC, Integration, .NET, C#, C++, Java, SOA, TFS, Linux, Apache, OS X, Visual Basic
Education
Southwestern Adventist University 1995 — 1999
Computer Science
Assurant Specialty Property Pricebook AnalystSpeedway LLCMarch 2000 - May 2003
Vanderbilt Mortgage and Finance, Inc September 1996 - December 1999
Education
Southern Wesleyan University
EnterpriseDB March 2015 - Present
Assurant Specialty Property November 2014 - March 2015
Corvisa Services February 2012 - November 2014
iCare, Independent Care Health Plan May 2010 - February 2012
Marshall & Swift/Boeckh (MSB) August 2005 - May 2010
Education
Purdue University
Bachelor's Degree
Assurant Specialty Property January 2013 - Present
AT&T November 2011 - January 2013
AT&T November 2010 - November 2011
YTB Travel October 2008 - January 2010
Carroll Rape Crisis Center May 2008 - September 2008
Skills
Leadership, Management, Customer Service, Microsoft Excel, Process Improvement, Risk Management, Training, Microsoft Office, Team Building, Business Analysis, Property & Casualty..., Analysis, Insurance, General Insurance, Insurance Claims, Customer Satisfaction, Customer Engagement, Long-term Customer..., Team Leadership, Teamwork, Team Motivation, Coaching, Sales, Call Centers
Education
Strayer University 2015 — 2018
Master of Business Administration (M.B.A.), Human Resources Management and Services
University of West Georgia 2003 — 2008
Bachelor of Science (BS), Sociology
Frederick Douglass High School 1999 — 2003
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Assurant Specialty Property June 2012 - Present
PNC Mortgage May 2010 - June 2012
PNC Mortgage 2004 - May 2010
United Healthcare 2001 - 2003
Tangent Computer 2001 - 2001
LexisNexis 1999 - 2001
Skills
Training, Lotus Notes, Active Directory, Management, SDLC, Security, Access, Business Analysis, Network Administration, Requirements Gathering, Visio, Software Documentation, Microsoft SQL Server, Troubleshooting, Customer Service, Process Improvement, Technical Support, Windows Server, SharePoint, Databases, Requirements Analysis, Data Analysis, Vendor Management
Education
Ohio University 1993 — 1998
Computer Science
Assurant Specialty Property September 2015 - Present
Assurant Specialty Property May 2014 - Present
Assurant Specialty Property November 2011 - Present
Assurant Specialty Property May 2009 - November 2011
Skills
Business Process, Insurance, Process Improvement, Business Analysis, Management, Property, Training, Customer Service, Auditing, Quality Assurance, Call Centers, Microsoft Excel, Risk Management, Team Building, Public Speaking
Education
Ohio University 2014 — 2016
Bachelor of Applied Science (BASc), Applied Management
Clark State Community College 2006 — 2012
Business Management and Applied Technology, Business Management and Technology
Assurant Specialty Property December 2008 - Present
Skills
Strategic Planning, Marketing Strategy, Customer Service, Marketing, Insurance, Social Media, Team Building, Data Analysis, Leadership, Training, Coaching, Event Planning, Analysis
Education
Saint Leo University 2011 — 2013
Master of Business Administration (MBA), Marketing
Troy University 2008 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Assurant Specialty Property June 2015 - August 2015
UC Berkeley LEAD Center September 2014 - December 2014
Delta Delta Delta December 2013 - December 2014
St. Jude Children's Research Hospital January 2014 - May 2014
BARE Magazine January 2013 - January 2014
LolaBee's Harvest August 2013 - December 2013
Katalyst Public Relations May 2013 - August 2013
Associated Students of the University of California September 2012 - May 2013
Pediatric Cancer Research Foundation May 2012 - August 2012
S.P.O.T.- Saving Pets One at a Time June 2010 - June 2012
Skills
Event Planning, Social Media, Leadership, Public Relations, Marketing, Event Management, Customer Service, Retail, Fundraising, Computer Proficiency, Cash Management, Bilingual Communications, Social Media Marketing, Non-profit Leadership, Creative Writing, Graphic Design
Education
University of California, Berkeley 2012 — 2016
Bachelor’s Degree, Marketing and CSR Consulting, Senior
Richmond University in Florence, Italy 2015 — 2015
Bachelor's Degree, International Business
Richmond, The American International University in London 2014 — 2014
Bachelor’s Degree, International Business
St. Joseph Heritage Medical Group July 2013 - Present
LongView-FedConsulting JV March 2013 - May 2013
Molina Healthcare July 2012 - February 2013
Westcliff/LabCorp June 2011 - February 2012
LPS Agency Sales and Posting November 2009 - January 2010
Assurant Specialty Property August 2005 - October 2009
Registra of Voters August 2004 - November 2004
Video Sky May 2000 - July 2004
Santa Ana College August 1998 - May 1999
Skills
General Office, Data Entry, MS Word, Customer Service, Bilingual..., Microsoft Excel, Time Management
Education
Southern California Information of Technology 2010 — 2011
Technical Diploma, Accounting Specialist
Santa Ana College 1997 — 2000
AA, Business Administration
Los Amigos HS 1994 — 1996
High School Diploma
Clark County Job and Family Services July 2015 - Present
Assurant Specialty Property June 2015 - July 2015
Uber December 2014 - February 2015
Clark County Ohio Board of Elections September 2014 - November 2014
TeleTech@home August 2014 - October 2014
Citizens Home Loans of America March 2014 - July 2014
Arlington ISD February 2013 - June 2013
American Airlines April 1982 - March 2013
Skills
Management, Microsoft Excel, Leadership, Customer Service, Team Building, Sales, Community Outreach, Public Speaking, Coaching, Marketing, Event Planning, Outlook, Analysis, Budgets, Social Networking, PowerPoint, Strategic Planning, Team Leadership, Training, Microsoft Word, Teaching, Microsoft Office
Education
The University of Texas at Arlington 1980 — 1982
Attended 4 years, Interior Architecture
Tarrant County College 1977 — 1979
Associate of Arts (A.A.), Psychology and Humanities
Safe-Guard Products July 2013 - Present
Assurant Specialty Property August 2009 - March 2013
Skills
Insurance, Property, Underwriting, Commercial Insurance, Microsoft Office, PowerPoint, Liability, Casualty, Property & Casualty..., Claims Management, Claim, Claim Investigation, Workers Compensation, Casualty Insurance, Customer Service
Education
University of Pheonix 2011 — 2015
bachelors of science, Hospital and Health Care Facilities Administration/Management
Shorter College 2010 — 2011
Assurant Specialty Property September 2013 - Present
Assurant Specialty Property January 2012 - September 2013
Technisource April 2008 - June 2009
Comcast December 1999 - August 2007
Skills
Customer Service, Employee Training, Telecommunications..., Technical Recruiting, Contract Recruitment, Quality Assurance, Human Resources, Staff Development, Call Centers, Property Claims, Manage Client..., Client Relations Skills, Client Development, Training, Interviews, Recruiting
Education
Robert Morris University 1991 — 1995
Bachelor of Science (BS), Marketing/Marketing Management, General
Assurant Specialty Property August 1991 - January 2014
Consolidated Insurance Group May 1987 - September 1990
Beneficial Management Corporation June 1971 - May 1987
Skills
Insurance, Underwriting, Commercial Insurance, Risk Management, Business Development, Property & Casualty..., Strategic Planning, Executive Management, Finance, Financial Services, Account Management, Management, Sales, New Business Development, Marketing
Education
Rutgers, The State University of New Jersey-New Brunswick 1968 — 1972
Bachelor of Arts (BA), History
GENCO September 2014 - Present
Altisource February 2013 - July 2013
GE Capital April 2012 - January 2013
Robert Half 2013 - 2013
Poplar Hill Baptist Church 2012 - 2013
Poplar Hill Baptist Church 2012 - 2013
Assurant Specialty Property March 2008 - April 2012
Assurant Specialty Products March 2008 - April 2012
Fidelity National Information Services September 2006 - March 2008
Fidelity National Information Services September 2005 - March 2008
Skills
Insurance, Credit, Auditing, Customer Service, Finance, Microsoft Excel, Accounts Payable, General Ledger, Accounts Receivable, Sales Finance, Management, Consumer Lending, Leadership, Process Improvement, Analysis, Training, Call Centers, Loans, Risk Management, Mortgage Lending, Banking, Access, Portfolio Management, Business Analysis, Inventory Management, Coaching, Credit Cards, Lotus Notes, Outlook, Team Building, Microsoft Word, Loan Servicing, Business Process, Business Process..., Team Leadership, Time Management
Education
Shaw University 1995 — 1999
BA, Business Admin
Shaw University 1995 — 1999
BBA, Business Administration/Accounting
Kean College
Certificate, Supervisory Management
Union Community College
Certificate, Bookkeeping
Assurant Specialty Property 2012 - Present
Assurant 2007 - Present
Casa Nueva January 2004 - April 2005
Casa Nueva March 2002 - April 2005
Skills
Performance Management, Human Resources, Restaurants, Training, Employee Training, Hiring, Leadership, Management
Education
The Ohio State University 1987 — 1993
varied, many
Enterprise Rent-A-Car May 2015 - Present
Assurant Specialty Property January 2013 - May 2015
YMCA May 2009 - March 2014
Robert's On Miami December 2005 - October 2013
Tomorrow's Stars May 2011 - April 2013
Macy's October 2012 - January 2013
Adriel school May 2012 - August 2012
Defiance College January 2011 - May 2012
Vector Marketing May 2010 - September 2010
YMCA May 2009 - August 2009
Skills
Interpersonal..., Nonverbal Communication, Organizational, Counseling, Serving, Interpersonal, Verbal Communication, Research, Problem Solving, Helping Others, Independence, Money, First Aid, Interpersonal..., Organizational Structure, Psychotherapy, Leadership, Cpr Certified
Education
Wright State University 2013 — 2017
Master's degree, Marriage and Family Therapy/Counseling
The Defiance College 2008 — 2012
Bachelor of Science (BSc), Psychology/Biology
The Defiance College 2008 — 2012
Bachelor of Science (B.Sc.), Psycholgoy and Biology
Assurant Specialty Property July 2011 - Present
RaceTrac Petroleum May 2010 - July 2011
Goodman Networks 2009 - 2010
Mattress Firm 2006 - 2009
Skills
Customer Service, Inventory Management, Process Improvement, Microsoft Office, Team Building, Training, Analysis, Business Analysis, Management, Leadership, Microsoft Excel, Team Leadership
Education
University of Georgia - Terry College of Business 2009 — 2011
Masters Degree, Business Administration
Piedmont College
Bachelors Degree, Business Administration
Assurant Specialty Property September 2013 - July 2015
Travelers Insurance October 1986 - August 2013
Skills
Property & Casualty..., Insurance, Underwriting, Flood, Casualty, Risk Management, General Insurance, Reinsurance, Liability, Legal Liability, Claim, Process Improvement, Claims Management, Product Development, Software Project..., Staff Development, New Business Development, Strategic Planning, Marine Insurance, Casualty Insurance
Education
Post University
Study towards Bachelor of Science, Business Administration degree
Select Kitchen and Bath Design February 2013 - Present
Centerville Design September 2013 - May 2014
Forest Glen Health Campus November 2011 - March 2013
Assurant Specialty Property December 2002 - September 2011
Skills
Microsoft Office, Microsoft Word, 20/20 Design, Adobe Creative Suite, PowerPoint, AutoCAD, Customer Service, Customer Satisfaction, Sales, Interior Design, Space planning, Custom Remodeling, Color Theory, Kitchen & Bath Design, Kitchen Cabinets, Rendering, Hand Drafting, Furniture, Furnishings, Finish
Education
Sinclair Community College 2012 — 2014
Associate's Degree, Interior Design
Assurant Specialty Property 2014 - Present
Universal 1 Credit Union August 2012 - November 2012
Wright Patt Credit Union January 2012 - August 2012
Tim Hortons March 2011 - August 2012
L.A. Tan August 2010 - March 2012
Skills
People-oriented, Fast Learner, Determined to Succeed, Success Driven, Problem Solving, Team Leadership, Teamwork, Honest, Finance, Customer Service, Always On Time, Easy to Talk to, Sales, Positive Can-do Attitude, Friendly Personality, Cashiering
Education
Currently attending Sinclair Community College 2012 — 2015
Associates of business, Business Administration and Management, General, 3.75 GPA
Sinclair Community College 2012 — 2014
Currently attending college in pursuit of a Associates Degree, Management, Human Resources, Business, Finance and Related Support Services
Fairborn High School
Diploma
Assurant Specialty Property October 2013 - Present
CompuNet Clinical Laboratories March 2012 - August 2013
Standard Register June 1984 - January 2012
Standard Register June 1984 - January 2012
Skills
PeopleSoft, Administrative..., ADP Payroll, Payroll, Invoicing, Outlook, Performance Management, Personnel Management, Microsoft Excel, Payroll Taxes, Auditing, Management, Time Management, Microsoft Word, Human Resources, Training, Employee Benefits, Employee Relations
Education
Sinclair Community College 1975 — 1976
Education
RedNova Learning January 2015 - Present
CABI August 2013 - May 2014
Elsevier July 2013 - August 2013
CABI June 2013 - June 2013
Wiley-Blackwell October 2012 - December 2012
Assurant Specialty Property May 2004 - August 2012
Skills
Publishing, Editorial, Proofreading, Social Media, Copy Editing, Project Management, Books, Adobe Creative Suite, HTML, CSS, ePub, InDesign, Photoshop, Adobe Acrobat, Microsoft Word, Apple Pages, Microsoft Excel, Apple Numbers, Weebly, Oxygen XML Editor, TextWrangler, Notepad++, Outlook, Prezi, Keynote, PowerPoint, iMovie, Microsoft Publisher, Property & Casualty..., Actuarial Science, Statistics, SQL, Easytrieve, Visual Basic, Basecamp, Powerplay, Dreamweaver, XHTML
Education
Oxford Brookes University 2012 — 2013
Master of Arts (M.A.), Publishing, Merit
Rice University 2002 — 2007
Bachelor of Arts (B.A.), Statistics, 3.76 GPA
First Student July 2013 - Present
Pizza Hut October 2012 - September 2013
Assurant Specialty Property January 2011 - August 2012
Pizza Hut December 2007 - December 2009
Pizza Hut May 2005 - December 2007
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, CDL Class A, Passenger Endorsement, School Bus Ensdorsement, Troubleshooting, Call Centers, Insurance, Property & Casualty..., Training, Customer Service
Education
Park University 2003 — 2008
Bachelor of Science (BS), Physical Geography
Park University 2002 — 2008
Bachelor of Science (B.S.), Physical Geography
Assurant Specialty Property August 2005 - Present
Assurant Specialty Property August 2005 - June 2011
Securitas October 2000 - April 2004
Skills
Process Improvement, Business Analysis, Insurance, Visio, SDLC, Access, Software Documentation, Requirements Gathering, Data Analysis, Team Leadership
Education
Penn State University 2010 — 2014
Bachelor's Degree, Organizational Leadership, Cum Laude
Technology Education College 1999 — 2001
Associate's degree, Accounting
Assurant Specialty Property November 2014 - Present
Valet Waste November 2011 - November 2014
Philadelphia Apartment Guide April 2011 - November 2011
Philadelphia Apartment Guide November 2008 - April 2011
Philadelphia Apartment Guide August 2006 - November 2008
maax June 2005 - July 2006
Wyoming Weavers May 2000 - June 2005
Skills
Apartments, Management, Sales Management, Account Management, Negotiation, Marketing, Selling, Real Estate, New Business Development, Marketing Strategy, Online Advertising, Salesforce.com, Customer Service, Contract Negotiation, Advertising, Strategic Planning, Sales, Budget, Social Media Marketing, Budgets, Strategic Partnerships, Property Management, Sales Presentations, Customer Retention, Leases, Cold Calling, Lead Generation, Sales Process, Relationship Marketing, Training, Business Development, Rentals, Online Marketing, B2B, Sales Operations, CRM, Advertising Sales, Market Planning, Email Marketing, Trade Shows, Market Analysis
Education
Penn State University 1996 — 2000
Marketing, Business
Consultant 2012 - 2014
Assurant Specialty Property 2008 - 2010
Assurant, Inc. 2003 - 2008
The MONY Group 2000 - 2003
Deloitte & Touche 1998 - 2000
Bond Beebe, CPA's 1996 - 1998
Skills
Financial Reporting, SEC filings, GAAP, Financial Accounting, Accounting, Corporate Finance, IFRS, US GAAP, Sarbanes-Oxley Act, Internal Controls, Financial Statements, Financial Analysis, Consolidation, Restructuring, IPO, Process Improvement, General Ledger, Statutory Accounting, Investor Relations, Strategic Financial..., Managerial Finance, Organizational...
Education
Pace University - Lubin School of Business 2003 — 2007
MBA, Financial Management
York College - CUNY 1990 — 1994
BS, Accounting
Assurant Specialty Property December 2008 - Present
Education
University of Phoenix 1994 — 1996
MA
The Ohio State University Fisher College of Business 1981 — 1986
BSBA
Assurant Specialty Property April 2014 - Present
Zadats August 2015 - Present
Assurant Specialty Property June 2011 - April 2014
consilium1 March 2011 - December 2011
Integrated Metrics July 2009 - July 2011
PeopleOfSize.com October 2009 - February 2010
DMM November 2006 - July 2009
LL Bean April 2006 - November 2006
General Electric / Panametrics 2001 - 2006
OneShield 2000 - 2001
Skills
Project Management, Scrum, Six Sigma, ERP Implementations, SDLC, Software Project..., Business Analysis, Agile Methodologies, Requirements Analysis, Vendor Management, Program Management, PMO, Process Improvement, Agile Project Management, Integration, Databases, IT Strategy, ERP, Leadership, Requirements Gathering, Business Process, Enterprise Architecture
Education
Susquehanna University 1992 — 1997
BA, Computer Science
New Canaan High School 1988 — 1992
High School Diploma
Sabre Corporation May 2015 - Present
Assurant Specialty Property March 2012 - May 2015
Medical Tourism Connection January 2009 - March 2012
Tarrant County College January 2007 - December 2009
Geek Host, LLC June 2008 - December 2008
Top Dog Legal January 2005 - October 2005
The Coffey Firm August 2004 - January 2005
Skills
Enterprise Software, Networking, APIs, JavaScript, Virtualization, Perl, PHP, Active Directory, Cloud Computing, Software Development, Web Applications, Ext JS, System Administration, VMware Infrastructure, Linux, XML, Git, Apache, HTML, HTML 5, Unix, HTML5
Education
Tarrant County College 2005 — 2010
Computer Science
Assurant Specialty Property May 2013 - Present
Reyes Holdings September 2011 - February 2013
DeVry Inc. April 2011 - September 2011
Reyes Holdings January 2011 - April 2011
Pepsi Beverages Company August 2008 - January 2011
PepsiAmericas, Inc. October 2007 - August 2008
PepsiAmericas June 2004 - October 2007
PepsiAmericas January 2002 - June 2004
Canine Fence Co. June 1998 - December 2001
Skills
Vendor Management, Process Improvement, Leadership, Management, Project Planning, Project Management, Cross-functional Team..., Cognos, Change Management, Customer Service, IT Service Management, Disaster Recovery, Business Analysis, Analysis, Troubleshooting, SharePoint, Integration, Business Process, Technical Support, IT Management, SDLC, Training, Forecasting, Information Technology, ITIL, Security, Quality Assurance, Project Portfolio..., Strategy, Business Process..., IT Strategy
Education
Roosevelt University 2008 — 2013
Business
Assurant Specialty Property July 2015 - Present
Dream MMP September 2010 - Present
Lendmark Financial Services June 2015 - July 2015
Education Through Talent November 2013 - April 2014
Wendy's January 2012 - July 2012
Financial Asset Management Systems May 2011 - August 2011
Skills
Microsoft Word, Social Media Marketing, PowerPoint, Project Management, Management, Management Consulting, Marketing, Leadership, Strategic Planning, Contract Negotiation, Business Planning
Education
Walden University 2015 — 2017
Master of Business Administration (M.B.A.), Project Management
Claflin University 2012 — 2014
Bachelor of Science (BS), Management
Stillman College 2009 — 2012
Nursing
Assurant Specialty Property August 2013 - Present
ExecuSource January 2013 - August 2013
Thompson Technologies April 2012 - December 2012
PHH Mortgage October 2010 - June 2011
TD October 2008 - October 2010
TD March 2006 - October 2008
TD February 2005 - March 2006
Education
Strayer University 2010 — 2011
MBA, Finance
Strayer University 2008 — 2010
BBA, Finance
Burlington County College 2004 — 2008
AS, Business Administration
Assurant Specialty Property February 2011 - Present
Sibcy Cline Realtors October 2009 - Present
Wellpoint, Inc May 2005 - December 2010
WellPoint February 2000 - December 2010
Anthem, Inc September 1998 - May 2005
US Air Force October 1985 - October 1991
Skills
Business Analysis
Education
Sinclair Community College 2007 — 2010
Business Administration
The George Washington University
Certified Business Analyst
Assurant Specialty Property December 2012 - Present
Macy's September 2011 - December 2012
Self Employed - Makeup Artist August 2009 - August 2011
Ralph Lauren August 2010 - March 2011
Convergys October 2008 - March 2009
Skills
Claims Management, Customer Service, Windows, Sales, Microsoft Office, Troubleshooting, Data Entry, Microsoft Word, Call Centers, Windows 7, Customer Experience, Lotus Notes, Microsoft Excel, Claims Handling, Outlook, Linux, Spreadsheets, Data Analysis, Basic HTML, Analysis, Training, Process Improvement
Education
Penn State University 2006 — 2007
High School, High School/Secondary Diplomas and Certificates
Shriver Job Corps 2006 — 2007
N/A, Computer Technology/Computer Systems Technology
Regions Bank April 2009 - Present
Spherion (FTN Financial) October 2008 - April 2009
Assurant Specialty Property March 2006 - September 2008
Commercial Advisors, LLC December 2005 - March 2006
Wells Fargo October 2004 - December 2005
Skills
Banking, Loans, Financial Analysis, Mortgage Lending, Finance, Risk Management, Mortgage Banking, Retail Banking, Marketing, Customer Service, Auditing, Compliance, Financial Regulation, Technical Writing, Microsoft Office, Access Database, Analysis, Team Building, Microsoft Word, Data Entry
Education
Southern New Hampshire University 2015 — 2018
Master of Business Administration (MBA), Healthcare Administration
The University of Memphis 1998 — 2002
BBA, Marketing/Marketing Management, General
Assurant Specialty Property August 2013 - Present
InfoCision Management Corporation July 2010 - August 2013
Big Lots November 2006 - June 2009
Stivers Staffing Services September 2008 - January 2009
The New Gospel Connection January 2008 - April 2008
Channel Zer0 February 2006 - April 2006
InSharp Focus June 2005 - February 2006
Pearson VUE November 2004 - March 2005
Global Video June 2004 - October 2004
Meredith Broadcasting Group (KPHO, CBS affiliate) November 1999 - June 2004
Skills
Videography, Producer, Customer Service, Microsoft Word, Avid Xpress, Avid Media Composer, Final Cut Pro, Independent Film, Creative Writing, Poetry, Voice Over, Video Editing, Video Production, Public Speaking, Video, Photography, Editing, Broadcast
Education
The Art Institute Of Phoenix 1997 — 1999
Associate of Arts and Sciences (A.A.S.), Video Production
The Academy of Radio and TV Broadcasting 1995 — 1996
Certificate of Completion, Radio and Television
Assurant Specialty Property September 2015 - Present
The Coca-Cola Company April 2011 - August 2015
The Coca-Cola Company October 2012 - June 2013
The Coca-Cola Company July 2005 - April 2011
Coca-Cola Enterprises October 2003 - July 2005
Bank One Investment Management Group December 1996 - December 2001
Skills
Event Planning, Meeting Management, Meeting Planning, Meeting Scheduling, Travel Planning, Project Management, Presentation Development, Microsoft Excel, PowerPoint, Executive Support, Human Resources, Vendor Management, Relationship Building, Performance Management, Social Media, Process Improvement, Budgets, Strategic Planning, Project Planning, Program Management, Change Management, Customer Service, Team Building
Education
The Ohio State University
Bachelor of Science, International Studies
Ameriprise Financial Services, Inc. May 2014 - Present
Canal Insurance Company January 2011 - April 2014
Nationwide Insurance August 2006 - December 2010
Assurant Specialty Property September 2004 - July 2006
Education
University of South Carolina - The Moore School of Business 2009 — 2012
Master of Business Administration (MBA), International Business, Management, Marketing, and Related Support Services
University of South Carolina-Columbia 2001 — 2004
Bachelor of Arts, Advertising and Public Relations
Presbyterian College 2000 — 2001
Freshman Year, Liberal Arts
Assurant Specialty Property November 2014 - Present
Assurant Specialty Property November 2013 - November 2014
Assurant Specialty Property April 2011 - November 2013
Assurant Specialty Property November 2008 - April 2011
Skills
Instructor-led Training, Training, Call Centers, Process Improvement, Insurance, Claim, Microsoft Excel
Education
The University of Akron 2002 — 2006
Assurant Solutions January 2013 - Present
Assurant October 2010 - January 2013
Assurant April 2005 - October 2010
Assurant Specialty Property January 2003 - April 2005
Skills
Quality Assurance, Performance Management, Insurance, Call Centers, Root Cause Analysis, Training, Recruiting, Employee Relations, Employee Benefits, Coaching, Customer Satisfaction, Customer Service, Leadership, Management, Microsoft Office, Policy, Process Improvement, Team Building
Education
South Carolina State University 1999 — 2001
First Advantage October 2014 - June 2015
Assurant Specialty Property January 2013 - November 2014
TitleMax June 2012 - January 2013
Merck October 2010 - June 2012
Juvenile Court of Memphis and Shelby County May 2009 - August 2009
Skills
Microsoft Office, PowerPoint, Customer Service, Microsoft Word, Microsoft Excel, Pharmaceutical Industry, Clinical Research, Biotechnology, Management, Social Services, Patient Counseling, Nonprofits, Organization Skills, Face-to-face..., Communication, Case Management, Counselor, Criminal Justice, Psychology, Social Worker, Self-management, Cust, Customer Satisfaction
Education
Tennessee State University 2007 — 2010
Bachelor of Science (B.S.), Psychology
Tennessee State University 2006 — 2010
B.S, Criminal Justice
Freelance October 2013 - Present
Assurant Specialty Property 2007 - Present
Security Benefit 2001 - 2006
The Mazer Corporation 1998 - 2000
Skills
Writing, Photography, Copywriting, Web Content, Content Management, Blogging, Journalism, Creative Writing, Technical Writing, Proofreading, Copy Editing, Editing, Poetry
Education
Wright State University
Bachelor of Arts (B.A.)
Sinclair Community College
Assurant Specialty Property February 2013 - February 2015
LPL Financial February 2012 - January 2013
Walz Group, LLC. July 2011 - January 2012
JPMorgan Chase September 2008 - May 2009
Washington Mutual July 2005 - September 2008
James Consulting Company September 2001 - July 2005
FourGen 1996 - 2001
Skills
Project Management, Integration, Management, SDLC, Vendor Management, PMP, Program Management, Process Improvement, Business Analysis, Visio, PMO, Project Portfolio..., Project Delivery, Requirements Analysis, Requirements Gathering, Business Process, Software Project..., Business Process..., Cross-functional Team...
Education
Stanford University 2008 — 2009
SCPM, Project Management, Certificate of Completion
University of La Verne 1982 — 1984
BS, Business
Assurant Specialty Property October 2003 - Present
UnitedHealthcare February 2002 - October 2002
Ameritech September 1997 - February 2002
Skills
Process Management, Process Improvement, Performance Management, Customer Service, Coaching, Team Building, Employee Benefits, Employee Engagement, Change Management, Visio, Microsoft Excel, Project Management, Access, Vendor Management, Customer Satisfaction, Operations Management, Staff Development, Leadership Development, Workforce Management, Call Center, Management, Human Resources, Call Centers
Education
Sinclair Community College
Business Administration and Management, General
Assurant Specialty Property February 2013 - Present
Dayton Family Law Center March 2012 - Present
Skills
Legal Research
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Criminal Justice and Corrections
Sinclair Community College 2010 — 2012
Associate's degree, Legal Assistant/Paralegal
Silvertongue Softworks 2013 - 2015
The Write Side of the Brain 2011 - 2014
Politically Incorrect Games 2012 - 2013
Assurant Specialty Property 2007 - 2009
Education
University of Advancing Technology 2011 — 2014
Bachelor's Degree, Game Production and Design
Sinclair Community College
Liberal Arts and Sciences/Liberal Studies
Assurant Specialty Property September 2014 - Present
Assurant Specialty Property December 2012 - Present
Criterion Brock 2010 - 2012
Coinmach Corporation 2008 - 2009
Aaron's Corporate Furnishings November 2006 - November 2008
For Rent Meida Solutions 2004 - 2006
Apartment Guide 2002 - 2005
Skills
Dedicated, Determined, Diligent, New Business Development, Management, Time Management, Troubleshooting, Account Management, Leadership, Training, Trade Shows, Networking, Customer Retention, Team Building, Apartments, Salesforce.com, Sales Presentations, B2B, Lead Generation, Microsoft Office, Advertising, CRM, Cold Calling, Competitive Analysis, Customer Satisfaction, Inventory Management, Managed Hosting, Microsoft Word, Operations Management, Sales, Sales Management, Selling, Marketing, Contract Negotiation, Direct Sales, Sales Operations, Negotiation, Marketing Strategy, Sales Process
Education
San Jacinto College 1997 — 1998
Deer Park High School 1996 — 1998
Honors Diploma, General / French
Rollins, Inc. July 2015 - Present
Assurant Specialty Property April 2014 - February 2015
Assurant Specialty Property October 2013 - February 2015
Assurant Specialty Property 2013 - February 2015
Assurant Specialty Property August 2012 - February 2015
Taxamize November 2011 - 2015
Partnership for Community Action Inc. October 2009 - September 2011
Partnership for Community Action Inc. October 2009 - December 2009
CIBA Vision 2007 - 2008
Advance America 2005 - 2007
Skills
Supervisory Skills, Policy, Customer Service, Microsoft Office, Administration, Word, Process Improvement, Outlook, Problem Solving, Contract Negotiation, Employee Relations, Continuous Improvement, Public Speaking, Event Planning, Negotiation, Team Building, Community Outreach, Call Centers, Public Relations, Event Management, Nonprofits, Program Management, Training, Social Media, Sales, Customer Satisfaction, Management, System Administration, Coaching, Leadership, Microsoft Word, Data Entry, Research, Budgets, Account Management, Recruiting, Strategic Planning, Payroll, Microsoft Excel, Project Management, Access, Software Documentation, Social Services, Time Management, Team Leadership, Interviews, Social Networking, Marketing
Education
Harvard Extension School 2015 — 2015
Certificate, Contract Law
Career Development Institute 1989 — 1991
Certificate, Business Management/Retail Sales
Talladega High School 1984 — 1988
Degree, Pre-Law
Talladega College
Law
Assurant Specialty Property August 2015 - Present
LA Fitness January 2007 - Present
Restaurant Services, Inc. October 2003 - August 2015
PSEG Americas June 1999 - June 2001
Skills
Customer Service, Marketing, Social Networking, Inventory Management, Confidentiality, Microsoft Office, Public Relations, Social Media, Microsoft Excel, Team Building, Time Management, Supply Chain, Outlook, Access, Editing, Email Marketing, Marketing Communications, PowerPoint, Data Analysis, Leadership, Event Planning, Training, Audit Reports, SharePoint, Corporate Communications, Contract Management
Education
Seton Hall University 1991 — 1995
HSG CodeBlue January 2015 - Present
Assurant Specialty Property May 2003 - February 2014
Fastrac 24/7 January 1996 - May 2003
Skills
Instructional Design, Succession Planning, Employee Engagement, Captivate, Performance Management, Employee Relations, Leadership, Leadership Development, Software Documentation, Training, Visio
Education
The Ohio State University and Clark State 2013 — 2016
The Ohio State University 1990 — 1992
English, History
Weichert, Realtors June 2015 - Present
Assurant Specialty Property March 2009 - June 2015
Procter & Gamble March 2008 - March 2009
Panasonic Corporation of North America February 2007 - March 2008
Skills
Financial Analysis, Forecasting, Financial Reporting, Accounting, Sarbanes-Oxley Act, Budgets, Process Improvement, Variance Analysis, General Ledger, Internal Controls, Auditing, Account Reconciliation, Cost Accounting, Accounts Payable, SAP, Cross-functional Team..., Consolidation, Risk Management, Cash Management, Accounts Receivable, Microsoft Excel, Finance, Financial Statements, Operations Management, Business Process..., Human Resources, Management, Analysis, Pricing, Managerial Finance, Strategic Financial..., Cash Flow, Financial Modeling, Business Analysis, Hyperion Enterprise, Inventory Management, Financial Planning
Education
Rutgers, The State University of New Jersey-Newark 2009 — 2013
MBA, Business Administration and Management, General, 3.8 GPA
University of Michigan 1993 — 1997
Bachelor of Arts, Economics
QBE First June 2012 - February 2015
Michael Daniel Photography June 2008 - September 2013
Assurant Specialty Property June 2006 - September 2009
Skills
Range of Motion, ADL, Neuromuscular Therapy, Functional Transfers, Stereognosis Activities, Oral Motor Stim..., Positioning, Visual Motor Activities, Retrograde Massage, Proprioceptive..., Vestibular Activities, CPR Certified
Education
Stanbridge College 2013 — 2015
Associate’s Degree, Associates of Occupational Science, Cum Laude
Santa Ana College 2009 — 2012
Associate’s Degree, Liberal Arts
Assurant Specialty Property November 2013 - Present
Assurant Specialty Property March 2011 - November 2013
Assurant Specialty Property July 2010 - March 2011
Assurant Specialty Property November 2009 - June 2010
Assurant Specialty Property July 2008 - November 2009
Skills
Process Improvement, Analysis, Six Sigma, Business Analysis, Microsoft Excel, Visio, Data Analysis, Minitab, Call Centers, Cost Savings, Excel, Process Management, Continuous Improvement, Change Leadership, Risk Management, Access, Problem Solving, Claim, Lean Sigma, Data Mining, Lotus Notes, TQM, Cost Reduction, Call Center, Customer Satisfaction, Claims, Black Belt, Management, Software Documentation, Leadership
Education
University of Findlay 2005 — 2008
Bachelors Degrees, Business Management, Sport Administration
The University of Findlay
Assurant Specialty Property February 2014 - Present
Assurant Specialty Property January 2013 - February 2014
Assurant Specialty Property November 2010 - January 2013
Assurant Specialty Property August 2008 - November 2010
AT&T March 2006 - March 2008
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Outlook, Access
Education
Southern New Hampshire University 2014 — 2017
Associate's Degree, Business Finance, 2.80 GPA
Assurant Specialty Property September 2009 - Present
LeaseStar October 2011 - September 2012
Assurant June 2011 - October 2011
SureDeposit September 2009 - October 2011
Rent.com, an eBay company 2004 - September 2009
Who's Calling August 2002 - October 2004
Primedia August 2000 - August 2002
The Finger Companies 1998 - 2000
Skills
Customer Retention, Apartments, Social Media Marketing, Leadership, Market Research, Negotiation, Salesforce.com, Management, Account Management, Real Estate, Training, Team Building, Online Marketing, Marketing, New Business Development, Budgets, Cold Calling, Sales Process, Direct Sales, Market Analysis, B2B, CRM, Business Development, Time Management
Education
Kaplan Financial Services 2009 — 2009
P & C Licensed Producer
Our Lady of the Lake University 1995 — 1998
BA, Business
The University of Texas at Austin 1984 — 1986
Music Performance, General
Assurant Specialty Property February 2002 - Present
TRC Staffing Services, Inc. July 2001 - February 2002
Dave & Buster's Inc. November 2000 - April 2001
American Family Day January 2000 - October 2000
Drug Emporium April 1999 - December 1999
Enplas USA March 1997 - March 1999
United States Marine Corps January 1993 - January 1997
Skills
Microsoft Word, Ability to organize..., General office..., Ability to work..., Excellent..., Exceptional attention..., Troubleshooting, Training, Microsoft Excel, Military, Internet, Research, Windows, Creative Writing, Invoicing, Communication, Security, Customer Satisfaction
Education
Southern Polytechnic State University 2006 — 2009
Savannah College of Art and Design 1990 — 1991
Time Warner Cable July 2015 - Present
Time Warner Cable July 2015 - Present
Colonial Life July 2014 - June 2015
Assurant Specialty Property May 2013 - April 2014
JPMorgan Chase July 2010 - May 2013
JPMorgan Chase July 2010 - April 2011
JPMorgan Chase July 2010 - October 2010
Skills
Microsoft Office, Data..., Excel Spreadsheet,..., PowerPoint, Web Tool,..., Direct Customer Contact, Strong work ethic and..., Mac, Accounting, Communication, Computers, Electronics, Mortgage Banking, Outlook, PowerPoint, Direct Marketing, Process Improvement
Education
Strayer University 2014 — 2016
Bachelor's Degree, Business/Accounting, 3398
Johnsonville High School 2005 — 2009
Retirement Clearing House May 2012 - July 2013
Assurant Specialty Property September 2011 - May 2012
RolloverSystems January 2006 - July 2009
Fedility Investments September 2005 - January 2006
Skills
Health Insurance, Call Center, Property & Casualty..., Claim, General Insurance, Lotus Notes, Customer Service, Employee Benefits, Liability, Relationship Management, Mutual Funds, Management, Call Centers, Accounting, Investments, IRAs, Training, Series 63, 401k, Insurance
Education
Saint Leo University 2013 — 2017
Bachelor of Applied Science (B.A.Sc.), Accounting
Belmont Abbey College 2013 — 2014
Bachelor's Degree, Accounting and Finance, 3.17
Central Piedmont Community College 2000 — 2002
Businness
Merrill Corporation June 2015 - Present
Assurant Specialty Property March 2014 - May 2015
Pitney Bowes December 2013 - March 2014
Grange Insurance 1996 - 2013
WC National Mailing 1995 - 1996
Bay Center Corporation 1989 - 1995
Skills
Postal Customer Council..., Toastmasters..., Employees Credit Union..., NHRA - Safety Safari..., Microsoft Office, HRIS, ePro Certified, ML-OCR, Pitney Bowes Mailing..., SmartMailer Software, Bindery Equipment, Production Managment, Operations Management, Human Resource..., Project Coordination, Inventory Management, Order Fulfillment, Records Management, Event Planning, Direct Mail, Postal Regulations, Postal Automation, UPS WorldShip, Customer Service, Office Administration, Quality Assurance, Department Budgeting, Communication Skills, Performance Appraisal, Management by Objectives, Competency Management, Change Management, Process Improvement, Management, Process Scheduler, Account Management, Team Building, Customer Satisfaction, Leadership, Insurance, Strategic Planning, Training
Education
Ohio Dominican University 2000 — 2002
Associate of Science, Business Administration
ARC Staffing June 2015 - Present
Assurant Specialty Property February 2014 - June 2015
Lionbridge Technologies June 2013 - February 2014
Assurant Specialty Property 2003 - January 2013
Rapid City Journal 2001 - 2005
Education
The Ohio State University
B.Sc., Biological Sciences
The University of South Dakota
Business Administration graduate courses
Assurant Specialty Property January 2013 - Present
Sykes 2010 - September 2012
Sykes August 2008 - 2010
Skills
Outlook, Microsoft Excel, Visio, Microsoft Word, Windows, Microsoft Office, Customer Service, PowerPoint, Process Improvement, Access, Insurance, Process Engineering, Lotus Notes, Software Documentation, Call Centers, Property & Casualty..., Data Analysis, Quality Assurance, Troubleshooting
Education
Shaw University 1998 — 2000
Seminary Extension Program
North Carolina A&T State University 1994 — 1996
Chemical Engineering
Southern Company July 2015 - Present
Kairos Technologies Inc April 2010 - Present
Assurant Specialty Property April 2014 - June 2015
Greenway Medical Technologies June 2011 - February 2014
Gallop Solutions December 2005 - April 2010
Techgene Solutions January 2003 - December 2005
Bijjam IT June 2003 - 2004
Dealogic PLC. May 2000 - January 2003
Independent Software Technical Consultant March 1997 - May 2000
Skills
.NET, C#, ASP.NET MVC, SOA, WCF, Microsoft SQL Server, Visual Studio, Business Intelligence, Database Design, Test Driven Development, Agile Project Management, Agile Methodologies, Software Project..., Enterprise Architecture, Business Analysis, Program Management, Windows Mobile, Analysis, SDLC
Education
University of Phoenix 2011 — 2016
Master of Information Systems, Management Information Systems, General
Osmania University 1994 — 1997
BSC, Computer Sciences
AdvoCare January 2015 - Present
Assurant Specialty Property March 2011 - Present
PNC Mortgage May 2009 - March 2011
National City Mortgage Co October 1996 - September 2008
Skills
Visio, Process Improvement, Access, SharePoint, Mortgage Lending, Requirements Gathering, Data Analysis, Change Management, Team Leadership, Business Rules, Microsoft Excel, HP Service Desk, Mortgage Banking, LPS, Finance, Databases, Business Process..., Analysis, Business Requirements, Lotus Notes, User Acceptance Testing
Education
Sinclair Community College
Business Administration
Assurant Specialty Property June 2004 - December 2013
Limitedbrands April 2003 - March 2004
High Desert Medical Group November 1999 - February 2003
Skills
Benefits, Employee Relations, Benefits Administration, Talent Acquisition, Workers Compensation, Coaching, Performance Management, Compensation, Employee Benefits
Education
The Ohio State University 1989 — 1994
Assurant Specialty Property April 2011 - Present
Assurant Solutions/Assurant Specialty Property March 1984 - April 2011
Skills
Insurance, Instructional Design, Program Management, Human Resources, Performance Management, Succession Planning, Employee Engagement, Leadership Development, Employee Benefits, Coaching
Education
The Ohio State University 1969 — 1974
BS-EDU, Education
OneSpring LLC March 2015 - Present
LRG Business Solutions LLC January 2007 - Present
Assurant Special Property/Cingular/AT&T/Thomson RIA/e-Gatematrix/GA SACWIS October 2003 - January 2015
Assurant Specialty Property October 2007 - December 2014
Cingular Wireless 2003 - 2005
Deloitte Consulting 2001 - 2003
Quaker Oats 2000 - 2000
Skills
Accounting, Software Documentation, Management, Integration, Business Process, Project Management, Business Objects, Requirements Gathering, Budgets, Strategy, Business Requirements, IT Strategy, Business Analysis
Education
Spelman College 1997 — 2001
BA, Economics, Management and Organization
Assurant Specialty Property November 2012 - Present
HSBC Mortgage November 2011 - May 2012
AAA Western and Central New York April 2010 - August 2011
HSBC Mortgage Corporation (USA) 1997 - April 2010
HSBC Bank USA 2001 - 2004
First Federal Savings and Loan of Rochester 1992 - 1997
Skills
Customer Experience, Call Center, Customer Satisfaction, Contact Centers, Management, Call Centers, Customer Service, Analytics, Insurance, Leadership, Loans
Education
State University of New York College at Oswego 1987 — 1991
Bachelor’s Degree, European History
Assurant Specialty Property September 2012 - Present
Assurant Specialty Property July 2006 - September 2012
Safeco FIS 2004 - 2006
Bank of America July 1989 - October 2004
Education
State University of New York College at Buffalo 1984 — 1988
Bachelor's degree, Economics
Assurant Specialty Property January 2015 - Present
Assurant Specialty Property January 2013 - Present
Assurant Specialty Property February 2011 - January 2013
Assurant Specialty Property February 2009 - February 2011
Fifth Third Bank December 2007 - February 2009
National City Mortgage September 2000 - December 2007
National City Mortgage June 2004 - June 2006
National City Mortgage September 2000 - June 2002
Consumer Credit Counseling Service May 1999 - September 2000
Bank One Private Label Credit September 1996 - May 1999
Skills
Banking, Visio, Business Analysis, Process Improvement, Call Center, Software Documentation, Project Management, Coaching, Leadership, Risk Management, Six Sigma, Customer Service, Analysis, Training, Requirements Analysis, Call Centers, Business Requirements, Databases, Insurance, SharePoint, Management, Finance, SDLC, Vendor Management, Business Process, Team Building, Access
Education
University of Phoenix 2005 — 2007
BS, Business Management
Sinclair Community College 1994 — 1996
Accounting
Franklin County High School 1991 — 1994
High School Diploma, Graduated with Honors
On Line Design, Inc. April 2015 - Present
Corbus LLC June 2012 - April 2015
NewPage Corporation September 2007 - June 2012
Assurant Specialty Property 2005 - 2007
CACI 1996 - 2006
Blockbuster 1992 - 1996
Skills
Customer Service, Inventory Management, Excel, Microsoft Office, Customer Relations, SAP, Account Management, Outlook, Team Building, Word, Problem Solving, Sales Support, Coaching, Employee Relations, Team Leadership, Documentation, Leadership, Process Improvement, Microsoft Word, Logistics, Microsoft Excel
Education
Ohio Northern University 1986 — 1990
BSBA, Marketing/Management
Ohio Northern University 1986 — 1990
Bachelor's degree, Dual degree in Management and Marketing
Assurant Specialty Property January 2013 - Present
Orion HealthCorp April 2007 - December 2012
Andritz Inc. December 2000 - January 2006
Skills
Training, Management, Event Planning, Outlook, Strategic Planning, Customer Service, Microsoft Excel, Office Management, Process Improvement, Leadership, Team Building, Travel Management, Expense Reports, Microsoft Office, Executive Calendar..., Lotus Notes, Human Resources, Administration, Visio
Education
Shorter University-College of Adult & Professional Programs 1998 — 1999
Knoxville College 1991 — 1993
Freelancing (Self Employed) November 2014 - Present
Material In Mofion July 2015 - September 2015
Assurant Specialty Property December 2013 - November 2014
Boeing Commercial Airplanes June 2009 - May 2013
Global Aeronautica May 2009 - April 2010
TPG Enterprises November 2005 - September 2009
TPG Enterprises January 2005 - May 2009
AZ Chemical August 2008 - October 2008
Durham Logistical College June 2008 - July 2008
Kellogg Company January 2007 - February 2008
Skills
Community Relations, Customer Service, Business Management, Writing, Editing, Word, Excel, Microsoft Office, PowerPoint, Documentation, Technical Writing, Software Documentation, Microsoft Excel, Microsoft Word, Visio, Procedure Writer, Process Developer, Proposal Writing, Creative Writing, Proofreading, Instructional Design, Manuals, Blogging, Management, Copy Editing, Newsletters, Training, Video Editing, Social Networking, Social Media
Education
Southern Wesleyan University 2007 — 2009
BS, Business Management; Psychology; Marketing & Psychology
West Chester University of Pennsylvania 1994 — 1995
Not finished, Psychology
University of Alabama 1988 — 1991
Not finished, Undergraduate
Assurant Specialty Property March 2013 - April 2015
Assurant Specialty Property August 2009 - March 2013
Schneider Logistics April 2008 - January 2009
Mayer Electric Supply September 2006 - April 2008
BTG Americas April 2001 - February 2003
Skills
Sales, Time Management, Program Management, Negotiation, Selling, B2B, Account Management, Recruiting, New Business Development, Sales Management, Public Speaking, Sales Process, Logistics, Direct Sales, Analytical Skills, Root Cause Problem..., Cold Calling, Customer Service
Education
Southern Polytechnic State University 1996 — 1999
Master of Business Administration (M.B.A.), Business Administration and Management, General
The University of Georgia 1988 — 1993
BS, Chemistry
Safe-Guard Products January 2015 - Present
Safe-Guard Products January 2015 - Present
Assurant Specialty Property September 2010 - October 2014
Personal Business May 2003 - September 2010
Turner Broadcasting October 2000 - March 2003
Blue Cross Blue Shield May 1998 - October 2000
United Parcel Service December 1991 - December 1997
Skills
Access, Analysis, Business Process..., Employee Benefits, Human Resources, Research, Microsoft Office, Program Management, Leadership, Management, Public Speaking, Strategic Planning, Business Analysis, Process Improvement, Team Building, Training
Education
Spelman College
Bachelor of Arts (B.A.), Economics
Journal Media Group (NYSE: JMG) April 2014 - Present
Assurant Specialty Property July 2012 - July 2013
Assurant Specialty Property October 2010 - July 2012
Assurant July 2008 - October 2010
Skills
Insurance, Process Improvement, SDLC, Business Analysis, Visio, Underwriting, Risk Management, Requirements Gathering, User Acceptance Testing, Analysis, Requirements Analysis, Vendor Management, Software Documentation, Business Requirements, Call Centers, Business Process..., Cross-functional Team..., Team Management, Team Building, Training, Crystal Reports, Quality Assurance, Health Insurance, Leadership, Customer Service, Business Process, Microsoft Excel, Event Planning, Coaching, Leadership Development, Public Speaking, Management, Team Leadership, Budgets, Strategic Planning
Education
Strayer University (VA) 2008 — 2011
Bachelor of Business Administration (B.B.A.), Business
Assurant Specialty Property June 2004 - Present
Skills
Insurance, Customer Service
Education
Ramapo College of New Jersey 1989 — 1995
B.A., Communications (Video production) / African American Studies
St. Benedict's Prep
Assurant Specialty Property November 2008 - Present
Christian Supply Center June 2005 - June 2007
Safeco January 1999 - 2006
Skills
Requirements Gathering, Business Rules, Business Analysis, Visio, Requirements Analysis, Business Requirements, SDLC, SharePoint, SQL, Data Modeling, Systems Analysis, User Acceptance Testing, Agile Methodologies, Software Documentation, Business Process, Business Intelligence, Data Warehousing, Software Project..., Microsoft SQL Server, MS Project, Process Improvement, Business Process..., Databases, Access, Business Process Design, Analysis, Project Management, Vendor Management, Integration, Testing, Data Analysis
Education
State University of New York Empire State College 2003 — 2005
BS, Business Management, Information Systems
Word of Life Bible Institute 1989 — 1990
Certificate of Biblical Studies, Bible/Biblical Studies, 3.9
Assurant Specialty Property August 2015 - Present
Assurant Specialty Property May 2013 - Present
Monster Worldwide July 2011 - December 2012
Travelers January 2009 - April 2011
The Hartford September 2007 - December 2008
H&R Block Tax Associates January 2006 - May 2007
Travelers Life & Annuity / Met Life May 2004 - January 2006
Mohegan Sun Casino August 2002 - May 2004
H&R Block Tax Associates January 2000 - April 2004
Skills
Financial Services, Data Analysis, Microsoft Excel, Outlook, Cognos, Pricing, Microsoft Office, Access, PowerPoint, Lotus Notes, Property & Casualty..., Customer Satisfaction, Oracle, Customer Retention, Vendor Management, Business Analysis, Problem Solving, Seibel, Boolean Logic, Variable Annuities, Fixed Annuities
Education
Quinnipiac University 2014 — 2016
Master of Science (MS), Business Analytics
The University of Connecticut 2006 — 2007
B.A., Political Science
Quinebaug Valley Community College 2003 — 2005
A.A, Liberal Arts & Sciences
Assurant January 2013 - Present
Assurant Specialty Property December 2000 - March 2013
Skills
Process Improvement, Six Sigma, Visio, Software Documentation, Microsoft Excel, Data Analysis, Customer Satisfaction, Microsoft Word, PowerPoint, Project Planning, Windows, SAP
Education
Shorter University-College of Adult & Professional Programs 2010 — 2015
Business Administration and Management, General
Assurant Specialty Property September 2009 - Present
Proudfoot Consulting May 2008 - April 2009
HME WIreless January 2008 - April 2008
Prenova, Inc. 2006 - 2008
Davis Manufacturing 2004 - 2006
John H. Harland 1996 - 2003
United Parcel Service December 1993 - October 1996
Skills
Financial Modeling, Financial Analysis, Pricing, Sales, Marketing, Customer Service, Account Management, Business Development, Strategic Planning, Forecasting, Business Strategy, New Business Development
Education
The University of Dallas 1987 — 1989
MBA, Corporate Finance
Virginia Polytechnic Institute and State University - Pamplin College of Business 1980 — 1984
BS, Finance
Hayfield Secondary
ITC Solutions & Services Group (ITC SSG) April 2015 - Present
Assurant Specialty Property June 2014 - February 2015
QBE FIRST July 2013 - May 2014
State Street IMS November 2000 - February 2013
Nations Data.Com. June 1999 - September 2000
Deloitte February 1999 - June 1999
MetLife March 1998 - August 1998
Skills
Business Analysis, Back Office, Process Improvement, Settlement, Program Management, Banking, Analysis, Vendor Management, Bloomberg, Middle Office, Mutual Funds, Data Analysis, Securities, SWIFT payments, Corporate Actions, Fixed Income, Project Management, Risk Management, Access, Financial Services, Visio, Sybase, Software Project..., SDLC, SharePoint, IT Strategy, System Administration, Business Process..., Business Requirements, Testing, Information Technology, Business Process, PMO, Requirements Analysis, Performance Tuning, AML, Disaster Recovery, Leadership, COBOL, Integration, Databases, DB2, SQL, Unix
Education
Osmania University 1986 — 1989
Bachelor of Arts (B.A.), Public Administration
St Andrews Junior College, Mumbai 1983 — 1985
Higher Secondary Certificate
St Xavier's High School, vile parle, Mumbai 1972 — 1982
Secondary School Certificate, 10th
Assurant Specialty Property May 2013 - Present
Assurant Specialty Property November 2012 - May 2013
Assurant Specialty Property March 2011 - November 2012
Assurant Specialty Property 2007 - February 2011
Assurant Specialty Property 2006 - 2007
Assurant Specialty Property 2003 - 2006
Xerox Corporation 1997 - 2003
RDS, Inc. 1994 - 1997
Skills
Employee Relations, Employee Benefits, Recruiting, Employee Engagement, Performance Management, Talent Acquisition, Process Improvement, Team Building, Leadership Development, Leadership Counseling, Employee Learning &..., Leadership, Human Resources, Operations Management, Call Centers, Talent Management, Onboarding, Benefits Administration, Training, Organizational..., Personnel Management, Succession Planning, Employee Training
Education
Sinclair Community College
AAS, Business Management
Assurant Specialty Property March 2014 - Present
Dedicated Technologies Inc. September 2012 - 2014
Menya August 2010 - September 2012
Limitedbrands/Measurable Results September 2007 - July 2009
Delta Energy May 2007 - September 2007
Sybase, Inc 1999 - 2007
NEON 1999 - 2007
Skills
Technical Documentation, Technical Writing, Software Documentation, HTML, Information Architecture, SharePoint, Linux, Unix, Visio, Agile Methodologies
Education
Old Dominion University 1990 — 1994
BA and BS, English, Journalism, Criminal Justice, Political Science
Assurant Specialty Property March 2012 - Present
Assurant Specialty Property May 2009 - February 2012
NK Parts Industries, Inc. August 2007 - April 2009
Delphi Automotive Corporation November 1997 - March 2006
Skills
Process Improvement, Six Sigma, Process Management, Quality Assurance, Minitab, Performance Management, Business Analysis, Call Center, Lotus Notes, Data Analysis, Quality Management, Customer Service, Risk Management, Insurance, Continuous Improvement, Call Centers, Quality Auditing, Management
Education
University of Phoenix Campus Dayton & Cincinnati 2003 — 2007
Bachelor's, Business Management
Wright State University 1993 — 1994
Business
Sinclair Community College 1989 — 1993
Business
Assurant Specialty Property February 2014 - Present
CCMC January 1996 - October 2013
USAA Insurance January 1991 - January 1996
Skills
Underwriting, Insurance, Property & Casualty..., Training, Auditing, Casualty, Liability, General Insurance, Commercial Insurance, Commercial Lines, Professional Liability, Umbrella Insurance, Property
Education
Insurance Institute of America
Associates, Personal Insurance
Regis University
Assurant Specialty Property October 1993 - Present
Skills
Insurance Claims, Claims, Liability, Claim, Claims Management, Property & Casualty..., Casualty, Subrogation, General Insurance, Commercial Insurance, Underwriting, Professional Liability, Property Damage, Reinsurance, Claim Investigation, Health Insurance, Litigation Management, Risk Management, Employee Benefits, Commercial Lines, Litigation, Accident, Insurance Law, Mediation, Insurance
Education
Southern Illinois University, Edwardsville
Business
Assurant Specialty Property August 2011 - Present
Assurant Specialty Property January 2010 - Present
Assurant April 2010 - August 2011
Skills
Insurance, Claims, Customer Service, Building Strong Teams, Renters, Operations Management, Employee Relations, Call Center, Training, High Performance Teams, Human Resources, Conflict Resolution, Process Improvement, Recruiting, Call Centers, Budgets, Performance Management, Employee Benefits, Onboarding, Legal Liability, Underwriting, Claim, Microsoft Word, Business Analysis, Customer Satisfaction, Benefits Administration, Organizational..., Vendor Management, Microsoft Office, Risk Management, General Insurance, Liability, Claims Management, Leadership, Property & Casualty..., Lotus Notes, Team Building
Education
Shorter College 2008 — 2012
BS - Human Services
Shorter University
Assurant Specialty Property January 2010 - Present
Assurant Specialty Property January 2008 - December 2009
Assurant Specialty Property November 2006 - December 2007
Skills
AINS, ARe, ARM
Education
Smith College 1999 — 2003
Bachelor of Arts (B.A.), Economics and Government
London School of Economics and Political Science 2001 — 2002
General Course, Economics and Government
Prescription Solutions January 2010 - Present
Assurant Specialty July 2006 - Present
Assurant Specialty Property July 2006 - January 2010
Assurant Specialty July 2006 - January 2010
Ansafone Communications January 2002 - July 2006
Ansafone Communications January 2002 - July 2006
ansafone communications 2002 - July 2006
Ansafone Communications 2002 - July 2006
Skills
10 Key, Call Centers, Claim, Customer Experience, Customer Service, Data Entry, Employee Benefits, Insurance, Lotus Notes, Microsoft Office, Property & Casualty..., Research, Call Center, Health Insurance, Access
Education
valley high school 1993 — 1997
Santa Ana College
ROP Business Management
Santa Ana College
ROP Business Management
Assurant Specialty Property April 2012 - Present
U.S Xpress Enterprises, Inc June 2010 - March 2012
Knoxville Utilities Board June 2006 - June 2010
Knoxville Utilities Board June 2006 - September 2008
Skills
Oracle, Visual Studio, VB.NET, Access, Microsoft SQL Server, .NET, ASP.NET, SQL, PL/SQL, Management, XML, Project Management, Subversion, CRM, JavaScript, SDLC
Education
Tennessee Technological University
Bachelor of Science, Business Administration; Management Information System
Assurant Specialty Property July 2008 - Present
Department of Citywide Administrative Services February 2008 - June 2008
New York City Department of Housing Preservation and Development June 2000 - January 2008
National Association of Black Acountants 2001 - 2003
Skills
Auditing, Quality Assurance, Process Improvement, Government, Training, Management
Education
Pace University 2003 — 2006
MS, Information System
Pace University-New York 2003 — 2006
MS, Information Systems
City University of New York Graduate Center 1999 — 2003
Bachelor of Science, Business Management
Assurant Specialty Property July 2007 - Present
Education
Wright State University 2010 — 2013
Bachelor's degree, Organizational Leadership
Sinclair Community College
AAS, BUSINESS MANAGEMENT
ASSURANT SPECIALTY PROPERTY (FORMERLY SAFECO) March 2006 - January 2010
Assurant Specialty Property March 2003 - January 2010
Assurant March 2004 - January 2006
Safeco Insurance March 2003 - March 2004
Cambro January 1996 - January 2002
INGRAM MICRO January 1990 - January 1993
Education
Santa Ana College
Assurant Specialty Property September 2013 - Present
Red Roof Inns May 2011 - September 2013
Red Roof Inns May 2011 - September 2013
MetLife November 2004 - February 2011
Paramount's Kings Island June 2004 - August 2004
General Motors September 1998 - July 1999
Walt Disney World February 1996 - July 1998
Skills
Customer Service, Customer Satisfaction, Team Leadership, Microsoft Office, Training, Visio, Team Building, Management, Sales, Sales Management, Project Management, Marketing, System Administration, Leadership, Account Management
Education
DeVry University Dayton,Ohio 2011 — 2014
Technical Management, Technical and Scientific Communication
Wright State University 2010 — 2011
Computer Systems Networking and Telecommunications
Sinclair Community College 2005 — 2010
Computer Systems Networking and Telecommunications
StreetLinks Lender Solutions February 2015 - Present
Assurant Specialty Property September 2013 - February 2015
Universal 1 Credit Union September 2011 - September 2013
Crowne Plaza® Hotels & Resorts September 2010 - September 2011
Time Warner Cable June 2008 - September 2010
Hot Topic June 2005 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Outlook, Photoshop, HTML, Budgets, Public Speaking, Spanish, Time Management, Management, Banking, Finance, Loans, Mortgage Lending, Call Centers, Sales, Credit, Insurance, Leadership, Consumer Lending
Education
Sinclair Community College 2012 — 2012
Spanish Language
Assuurant Specialty Property April 2011 - Present
Assurant Sollutions 1984 - Present
Assurant Specialty Property March 1984 - April 2011
Skills
Training Program..., Personal Skills..., Desktop Publishing
Education
The Ohio State University
BS of Education, Elementary Education
Assurant Specialty Property
Skills
Training, Employee Benefits
Education
Strayer University
Urban Voice School For The Arts February 2013 - Present
Assurant Specialty Property 2011 - Present
United Television May 2004 - June 2011
United Television 2004 - 2011
Skills
Social Media, Marketing, Event Planning, Customer Service, Public Speaking, Public Relations, Event Management
Education
University of Phoenix 2014 — 2017
Bachelor's Degree, Information Technology concentration Business Analysis, A
Sinclair Community College 2003 — 2006
Political Science, Theater
Assurant Specialty Property November 2006 - Present
Clark County Heritage Center July 2005 - August 2005
Skills
Customer Service, Microsoft Office, Requirements Gathering, Business Analysis, Silverlight, Visio, Training, SDLC, Requirements Analysis, Software Documentation, Insurance, Microsoft SQL Server, Access, Process Improvement, Business Rules, Release Management, Processes Development, ITIL, Service Catalog, Service Lifecycle..., Test Validation, Regression Testing, SOX Compliancy, Mentoring, ITIL v3 Foundations..., Business Requirements, Analysis, Quality Assurance, DB2, Business Process, Testing, Databases, SQL
Education
The Ohio State University 2000 — 2006
Bachelor of Arts (B.A.), History
Assurant Specialty Property April 2013 - Present
Assurant Specialty Property September 2008 - March 2013
Assurant Specialty Property 2002 - 2008
AEGON Americas June 1995 - July 2000
Skills
Process Improvement, Customer Service, Cross-functional Team..., Insurance, Call Centers, Visio, Six Sigma, Operations Management, Business Analysis, Lotus Notes, Access, Risk Management, Process Management, Team Building, Business Process..., Performance Management, Change Management, Management, Outsourcing, Vendor Management
Education
Ohio Dominican University 2006 — 2008
Bachelor of Science (B.S.), Business Management
Assurant Specialty Property May 2009 - Present
Central Michigan University 2012 - 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, C++, Editing, C, Java
Education
Central Michigan University 2013 — 2013
MSA Human Resource expected completion December 2013
Saint Leo University 2010 — 2012
Business Administration and Management and BS Human Resource
LW HIggins
JLP Distributing, Inc. May 2014 - Present
Assurant Specialty Property October 2013 - May 2014
JPMorgan Chase 2012 - June 2013
JPMorgan Chase 2011 - 2012
Morning News 2009 - 2011
Morning News 2007 - 2009
Dove Data Products 2006 - 2007
Liberty National Life Insurance Company 2003 - 2006
GE Medical Systems 2002 - 2003
BCBS of SC, Tricare Division 1999 - 2002
Skills
Root Cause Analysis, Loss Mitigation, Mortgage Banking, Managing Deadlines, Quality Control, Negotiation, Multi Tasking, Oral & Written..., Supervising Others, Organizational..., Handle Confidential..., Microsoft Office, Oracle Applications, Advertising, Advertising Sales, Customer Service, Customer Retention, Sales, Account Management
Education
Strayer University (VA)
Associate of Science (A.S.), Business Administration and Management, General
Assurant Specialty Property June 2003 - Present
Skills
Property & Casualty..., Insurance, Claim, Casualty, Claims Management, Reinsurance, General Insurance, Underwriting, Liability, Team Building, Negotiation
Education
St. Thomas University
Bachelor's degree, Organizational Leadership
Assurant Specialty Property November 2013 - Present
Maimi Cigar & Tobacco May 2008 - October 2013
Don's Super Valu June 1987 - March 2008
Education
Sinclair Community College 1987 — 1990
Associates Degree In Applied Science, Commercial and Advertising Art
Sinclair Community College February 2015 - April 2015
Assurant Specialty Property July 2012 - January 2013
Assurant Specialty Property January 2012 - May 2012
Education
Sinclair Community College 2012 — 2015
Computer Software Engineering
Morgan Borszcz Consulting November 2014 - Present
Assurant Specialty Property March 2013 - November 2014
Great American Insurance April 2009 - March 2013
Great American Insurance June 2007 - April 2009
Education
Purdue University 2005 — 2007
Master's Degree, International Relations
Centre College 2001 — 2005
Bachelor's Degree, International Studies
Assurant Specialty Property Escrow Analysis SpecialistAssurant Specialty PropertyFebruary 2014 - Present
Skills
Customer Service, Insurance, Microsoft Office, Management, Microsoft Excel, Leadership, Process Improvement, Training, Business Analysis, Team Building
Education
The Ohio State University 2006 — 2010
Bachelor of Arts (B.A.), Educational Leadership and Administration, General