Bank of America Merchant Services
Industry: Merchant services company
DescriptionBank of America Merchant Services is a merchant services company owned by partners Bank of America and First Data. It is among the largest payments processing companies in the United States based on card-transaction volume. Bank of America Merchant Services was created by Bank of America and First Data in 2009. CEO: Tim Tynan Founded: 2009 CFO: Nicolas V. Chater Corporate secretary: JoAnn P. Carlton Subsidiaries: First Data Services LLC, Parent organizations: Bank of America, First Data Executive vice president: Thomas Fontana, Kevin Sisk
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Bank of America Merchant Services Employees
Morgan Stanley March 2015 - Present
Winegardner & Hammons May 2014 - March 2015
Bank of America Merchant Services May 1998 - July 2013
AOL June 1990 - May 1998
Skills
Payments, Online Payment Solutions, New Business Development, E-commerce, Marketing, Product Development, Product Management, Sales Process, Strategic Partnerships, Strategy, Product Innovation, Internet, Maintaining Strong..., Revenue Enhancement, Mobile Payments, Contract Negotiation, Sales, Management, Business Development, Electronic Payments, Strategic Planning, E-payments, ACH, Merchant Services, Payment Systems, Debit Cards, Cards
Education
Ohio Dominican University
Bank of America Merchant Services February 2015 - Present
Bank of America Merchant Services July 2013 - January 2015
Bank of America Merchant Services June 2009 - July 2013
First Data Corporation March 2007 - June 2009
Skills
SQL Server, SQL database design, T-SQL, Data Management, Web Application Design, Infrastructure, Management, Salesforce.com, Visual Basic, VBA, ETL, Kimball Methodology, Research, Architectural Design, Code Review, Peer Mentoring, Employee Training, Microsoft SQL Server, Oracle, SQL, Databases, Agile Methodologies, Data Mining, C#, ASP.NET
Education
Shepherd University 2002 — 2007
RBA, CIS
Caliber Home Loans 2012 - 2013
Bank of America Merchant Services January 2009 - October 2012
Skills
Mortgage Lending, Customer Service, Residential Mortgages, Collections, Funding
Education
North Lake College
Mortgage
Avista on behalf of Volt Workforce Solutions December 2013 - December 2014
Bank of America Merchant Services November 2011 - September 2012
Foster Pepper PLLC March 2008 - March 2010
Magnuson Hotels September 2006 - September 2007
Dialysis Cost Containment October 2004 - November 2005
Telect September 1996 - August 2001
Skills
Customer Service, Outlook, Microsoft Excel, Microsoft Office, Data Entry, Microsoft Word, PowerPoint, Customer Satisfaction, Sales, Administrative..., Teamwork, Time Management, Administrative...
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1983 — 1985
Bachelor Of Science, Business & Management
Pepperdine University, The George L. Graziadio School of Business and Management
Bachelor of Science (BS), Business Administration and Management, General
Hertz Corporation June 2013 - Present
Bank of America Merchant Services 2011 - 2012
TransFirst Merchant Services January 2010 - June 2011
Wells Fargo Merchant Services 2006 - 2008
Neopost / Canon Business Solutions 2002 - 2005
Skills
Account Management, Relationship Management, Building Relationships, National Account Manager, Lead Generation, Sales Operations, Selling, Sales, New Business Development, Sales Management, Customer Retention, Marketing, Marketing Strategy, Leadership, Management, Team Building, Customer Satisfaction, Financial Services, Entrepreneurship, Banking, Credit, Salesforce.com, Direct Sales, Cold Calling
Education
Northwest Missouri State University
Bachelor of Applied Science (B.A.Sc.), Marketing
Blackhawk Network August 2014 - Present
Bank of America Merchant Services January 2010 - August 2014
First Data Corporation September 2001 - January 2010
Fetch Technologies January 2000 - May 2001
Skills
Corporate Law, Mergers & Acquisitions, Strategy, Corporate Governance, Electronic Payments, Privacy Law, Procurement, Due Diligence, Intellectual Property, Joint Ventures, Licensing, Risk Management, Securities Regulation, Strategic Partnerships
Education
Pepperdine University School of Law 1995 — 1999
JD/MBA
University of California, Los Angeles 1993 — 1995
B.A., Political Science
Xactly Corp September 2013 - Present
Bank of America Merchant Services June 2009 - September 2013
Bank of America June 2005 - June 2009
Corporate Press 2001 - 2005
Corporate Press 2001 - 2005
Skills
Strategic Planning, Process Improvement, Change Management, Sales Support, Salesforce.com, Process Engineering, Business Intelligence, Sales Operations, Problem Solving, Xactly, Strategy, Merchant Services, Leadership, Electronic Payments, New Business Development, Credit Cards, E-commerce, Product Management, Vendor Management, Analytics, SaaS, Strategic Partnerships, Relationship Management, Sales Process, Business Analysis, CRM, Sales Compensation..., Financial Services, Debit Cards, Mobile Payments, Payment Card Processing, Executive Management, Acquiring, Payments, Customer Acquisition, Cards, ACH, Payment Systems, Risk Management, Business Development, Banking, Customer Retention
Education
Shepherd University 1994 — 1998
BFA
Bank of America Merchant Services 2014 - Present
Quinnipiac University Office of Undergraduate Admissions November 2012 - Present
Quinnipiac University 2012 - Present
Skills
PowerPoint, Microsoft Word, Research, Outlook, Microsoft Excel, Microsoft Office, Public Speaking, SPSS, Access, English, Windows, Teaching, Photoshop, Teamwork, Facebook, Customer Service, Editing, HTML
Education
Quinnipiac University - School of Business 2012 — 2015
Bachelor’s Degree, Finance
Westhampton Beach Senior High School 2009 — 2012
Centene Corporation April 2014 - Present
Bank of America Merchant Services May 2011 - May 2013
Bank of America Merchant Services January 2009 - May 2011
Skills
Call Centers, Electronic Payments, Credit Cards, Training, Customer Satisfaction, Process Improvement, Relationship Management, Payment Card Processing, Customer Service, Management, Merchant Services, Coaching, Customer Retention, Payment Systems, Payments, ACH, Issue Resolution, Research, Problem Solving, Committed to Customer..., Handle Confidential..., Maintaining Strong..., Mobile Payments, Acquiring, Banking, Cards, Debit Cards, Account Management, Credit
Education
St. Thomas University 1996 — 1999
Communication and Media Studies
Bank of America Merchant Services November 2012 - Present
Bay Area News Group November 2005 - November 2012
Sunware Computer Inc January 2000 - November 2005
Skills
Online Advertising, Digital Media, Account Management, Digital Marketing, Lead Generation, Management, Marketing, Sales
Education
Soochow University
Japanese
Bank of America Merchant Services March 2010 - Present
JPMorgan Chase April 2007 - October 2009
Grainger November 2005 - March 2007
RH Donnelley/Dontech April 2003 - November 2005
CDW May 2001 - April 2003
Skills
Sales Management, Sales, Sales Process, Leadership, Management, Customer Service, Coaching, Cold Calling, Salesforce.com, Account Management, Selling, Sales Presentations, Solution Selling, Merchant Services, Credit Cards, Lines Of Credit, Credit Analysis, Retail Banking, Cross Selling, Finance, Cash Management, Financial Services, Treasury Services, Portfolio Management, Training, Strategic Planning, Deposits, Payments, Relationship Management, Banking, Business Development, New Business Development, CRM, Commercial Banking
Education
Northern Illinois University 1997 — 2001
Bachelor of Arts, Corporate Communications
Bank of America Merchant Services March 2007 - Present
New Benefits January 2006 - March 2007
Focus on the Family May 2003 - December 2005
Skills
Merchant Services, Relationship Management, Analysis, Portfolio Management, Finance, Customer Satisfaction, Financial Risk, Customer Service, Financial Services, Salesforce.com, Account Management
Education
Oklahoma Baptist University
Bachelor of Arts, Marketing
Bank of America June 2015 - Present
Bank of America Merchant Services October 2014 - June 2015
Bank of America June 2013 - October 2014
Bank of America March 2011 - June 2013
Bank of America April 2008 - March 2011
Skills
Credit, Loans, Commercial Banking, Consumer Lending, Credit Analysis, Credit Risk, Commercial Lending, Mortgage Lending, Banking, Loan Origination, Lines Of Credit, Retail Banking, Small Business Lending, Cross Selling, Mortgage Banking
Education
New England College of Business and Finance 2010 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
UMass Boston 2009 — 2010
Bank of America Merchant Services June 2015 - Present
Bank of America Merchant Services April 2014 - June 2015
Skills
Call Centers, Merchant Card Processing, Employee Training, ICVerify, Software Support, Team Management
Education
Shippensburg University of Pennsylvania 1989 — 1995
Master's degree, Psychology
TransFirst April 2015 - Present
Portescap July 2014 - April 2015
Bank of America Merchant Services April 2014 - July 2014
Bank of America Merchant Services August 2013 - April 2014
Bank of America Merchant Services March 2012 - July 2013
Portescap May 2010 - March 2012
ORMEC Systems, Inc March 2007 - October 2011
Aerotech, Inc August 2006 - February 2007
Cross Automation June 2005 - July 2006
MTS Systems - Sensors Division January 2005 - May 2005
Skills
Customer Service, Product Management, Leadership, Manufacturing, Product Development, Sales Operations, Strategy, Sales, Competitive Analysis, Marketing, Mobile Devices, Automation, Management, Business Development, Strategic Partnerships, Sales Process, Cross-functional Team..., Direct Sales, Process Improvement, New Business Development
Education
Wake Forest University School of Business 2009 — 2010
MBA, General Management
North Carolina State University 2001 — 2005
BS, Mechanical Engineering
Bank of America Merchant Services January 2015 - Present
Bank of America Merchant Services May 2012 - December 2014
Bank of America Merchant Services April 2006 - May 2012
Skills
Credit, Banking, Commercial Banking, Credit Analysis, Retail Banking, Consumer Lending, Small Business Lending, Relationship Management, Sales Management, Sales Operations, Salesforce.com, Sales Presentations, Presentation Development, Revenue Analysis, Revenue Forecasting, Revenue & Profit Growth, Strategic Partnerships, Partner Management, Compensation Strategies, Electronic Payments, Merchant Services, Payment Card Processing, Credit Cards, Credit Card Transaction..., Payments, Mobile Payments, Financial Services
Education
San Diego State University-California State University 2005 — 2006
Master of Business Administration (M.B.A.), Management
San Diego State University-California State University 1998 — 2002
Bachelor's degree, Marketing
Bank of America Merchant Services September 2015 - Present
Bank of America Merchant Services July 2014 - September 2015
First Data Corporation 2001 - 2013
First Data Corporation 1997 - 2001
Miami Private Investor 1995 - 1996
Culbro Corporation / Eli Witt 1990 - 1994
Bristol-Myers Squibb 1987 - 1990
Arthur Andersen & Company 1983 - 1987
Skills
Process Improvement, Financial Analysis, Credit Cards, Financial Services, Business Process..., Forecasting, Management, Financial Reporting, Finance, Budgets, Operations Management, Accounting, Relationship Management, Strategic Financial..., Payments, Risk Management, Auditing, CRM, Internal Audit, Sarbanes-Oxley Act, Executive Management, Credit, Banking, Payment Card Processing, Strategic Planning, Analysis, Business Process, Leadership, Financial Risk, Financial Modeling, Strategy, Payment Systems, Business Analysis, Electronic Payments, Credit Risk, Portfolio Management, Cash Management, Mergers & Acquisitions, Managerial Finance
Education
Penn State University 1979 — 1983
Bachelor of Science (B.S.), Accounting, 3.7
Bank of America Merchant Services January 2005 - Present
Merillat Industries February 2000 - March 2004
Skills
Credit Cards, Direct Sales, Series 7, Fixed Income, Equities, Capital Markets, Hedge Funds, Commercial Lending, Series 63, Alternative Investments, Derivatives, Securities, Trading Systems, Portfolio Management, Investment Banking, Mutual Funds, Wealth Management, Financial Services, Loans, Small Business Lending
Education
Stanford University Graduate School of Business 2000 — 2002
Master of Business Administration (MBA), Finance
University of Pennsylvania 1991 — 1995
Bachelor of Architecture (B.Arch.), Architecture
Bank of America Merchant Services July 2015 - Present
Bank of America October 2014 - July 2015
Bank of America April 2014 - October 2014
YMCA August 2012 - April 2014
Richmond Magazine August 2012 - January 2013
Skills
Facebook, Magazines, Research, Microsoft Office, Blogging, Copy Editing, Microsoft Excel, Metadata
Education
NYU 2013 — 2013
Certificate in Publishing, Book Publishing, Magazine Publishing
William & Mary 2007 — 2011
Bachelor of Arts (B.A.), English Language and Literature, General
University of Cambridge 2010 — 2010
Linguistics
Bank of America Merchant Services November 2014 - Present
Eurest March 2013 - Present
Starwood Hotels & Resorts Worldwide, Inc. March 2007 - March 2013
Seasons52 September 2010 - February 2012
RealManage 2002 - 2007
Skills
Menu Development, Hotels, Restaurants, Resorts, Hospitality Management, Culinary Skills, Sanitation, Fine Dining, Menu Costing, Catering, Cuisine, Recipes, Culinary Management, Banquets, Food Preparation, Microsoft Office, Clover, Credit Card Transaction..., Computer Proficiency
Education
Remington College-Dallas Campus 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Culinary Arts/Chef Training, 4.0
Leander
Private Company January 2014 - Present
Imprinted Souls Radio May 2013 - Present
Relfective Music 2012 - Present
Proclaimed-Truth.com August 2012 - January 2014
Private Company December 2011 - June 2013
J Beauty August 2010 - August 2011
Harris Bank via Salem Staffing Group February 2009 - March 2010
Bank Of America Merchant Services February 2008 - December 2008
Skills
Program Management, Customer Service, Nonprofits, Microsoft Excel, Banking, New Business Development, Music, Technical Support, Accounting, Radio, Art, Loans
Education
College of Lake County 2010 — 2011
N/A, Gender & Sexuality Studies
Southern New Hampshire University
Communications
Bank of America Merchant Services September 2014 - Present
Booking.com April 2013 - August 2014
LivingSocial Escapes December 2011 - May 2012
BuyWithMe formerly LocalTwist (Acquired by Gilt Groupe 11/2011) May 2010 - November 2011
Red Bull January 2008 - February 2009
Mess Marketing, LLC February 2006 - January 2008
Seattle Weekly January 2003 - July 2005
Skills
Salesforce.com, Clearslide, E-commerce, Online Travel, Social Media, B2B, Cold Calling, Consultative Sales..., Negotiation, Event Planning, Business Planning, Social Media Marketing, Social Commerce, Daily Deals, Marketing Management, New Business..., Start-up Environment, Event Producing, Influencer Marketing, Travel, Experienced Sales..., Sales Prospecting, Revenue Share, Closing Business, Contractual Agreements, Sales Cycle Management, Social Shopping, Group Buying, Marketing Event Planning, Experiential Events, Field Marketing, Lifestyle Brands, Luxury Lifestyle, Boutique Hotels, Foodie, Pinterest, Klout, Instagram, Territory Management, Strategic Partnerships, Online Advertising, Start-ups, Advertising, Marketing, Sales Process, Sales, Business Development, Selling, New Business Development, Sales Management
Education
Washington State University 1998 — 2002
BA Communication at Washington State University, Edward R. Murrow School of Communication, Communication and Media Studies
Richmond, The American International University in London 2001 — 2001
Study Abroad London
West Seattle High School 1994 — 1998
Certified Security & Sound October 2007 - Present
Certified Security & Sound September 2008 - January 2012
Bank of America Merchant Services 2004 - 2007
Skills
Social Media, Sound, Integration, Access Control, Security, Video, Blogging, Electronics, Training, Social Networking, Team Building, Sales, Leadership, Sales Operations, Public Relations, Customer Service, Networking, Technical Support, Film
Education
Spokane Falls Community College
Payment Alliance International 2015 - Present
Payments Industry 2013 - 2015
Ingenico 2012 - 2013
Trustwave 2011 - 2012
4Access Communications 2005 - 2011
Bank of America Merchant Services 2000 - 2005
PaySys International (Acquired by First Data) 1998 - 2000
First Data Corporation 1997 - 1998
ACI Worldwide 1995 - 1996
Moneris Solutions 1994 - 1995
Skills
Electronic Payments, Payment Card Processing, Payments, Mobile Payments, Debit Cards, Payment Industry, Payment Systems, Credit Cards, Product Management, Merchant Services, Acquiring, POS, Strategic Partnerships, EMV, Payment Gateways, Business Development, Cards, E-commerce, ACH, Integration, NFC, Encryption, Payment Services, Sales, PCI DSS, E-payments, Relationship Management, Transaction Processing, Payment Cards, Data Security, SaaS, Merchant Acquiring, Mobile Devices, Smart Cards, Mobile Commerce, Mobile Banking, Contactless Payments, Business Relationship..., EFTPOS, Customer Acquisition, Information Security..., Mobile Technology, Project Management, Quality Assurance, Customer Service, Cross-functional Team..., Vendor Management, Financial Services, Training
Education
Simpson College 1988 — 1994
American Bankers Association
ABA National School, Bank Card Management
United States Air ForceNon-Commissioned Officer Leadership School
Banc of America Merchant Services January 2010 - Present
Bank of America Merchant Services October 2008 - December 2009
Bank of America Merchant Services May 2003 - October 2008
Bank of America Merchant Services October 1999 - May 2003
Education
State University of New York College at Brockport 1973 — 1999
Bank of America Merchant Services September 2013 - Present
Wells Fargo Bank January 2011 - September 2013
SunTrust Mortgage July 2006 - December 2008
American Express May 2004 - July 2006
Skills
Career Development, Microsoft Office, Onboarding, Employee Relations, Recruiting, Talent Acquisition, Conflict Resolution, Talent Management, Human Resources, Performance Management, Leadership Development, Employee Benefits, Training, Succession Planning, Employee Engagement, Customer Service, Account Management, Leadership, Coaching, Organizational..., CRM, Personnel Management, Temporary Placement, Interviews, Time Management, HR Policies, Resume Writing, Internet Recruiting
Education
Strayer University 2009 — 2012
Master, Business Administration; Human Resources
North Carolina Agricultural and Technical State University 2000 — 2004
Bachelor of Science, Mass Communication & Journalism
Bank of America Merchant Services January 2006 - Present
Skills
Sales Presentations, Salesforce.com, Small Business, Merchant Accounts, Merchant Services, New Business Development, Sales Management, Client Development, Merchant Card Processing, Manage Client..., B2B, Selling, Training, Negotiation, Banking, CRM, Credit, Financial Services, Leadership, Sales
Education
New England College of Business and Finance 2010 — 2012
Northeastern University
Bachelor's degree, Business Administration and Management, General
Sidekicks Respite Care LLC January 2015 - Present
Bank of America June 2014 - Present
Event Planning Convention Management Leadership in the Greater New York City Area 2014 - Present
Dick's Sporting Goods February 2008 - June 2014
Zeekrewards February 2012 - August 2012
Bank of America Merchant Services August 2010 - September 2011
RV8 Services, LLC November 2006 - August 2010
The Centers September 2008 - February 2010
Protocols, LLC 2006 - March 2007
Structured Financial Associates, Inc. 2002 - 2007
Skills
Insurance, Sales, Workers Compensation, Customer Satisfaction, Marketing, Sales Operations, Sales Management, Claim, Contract Negotiation, Negotiation, Property & Casualty..., Strategy, Customer Service, Legal Liability, Competitive Analysis, Strategic Planning, Business Development, Direct Sales, Team Building, Solution Selling, Structured Settlements, Account Management, Building Relationships, Claims Management, Settlement, Coaching, Operations Management, New Business Development, Event Planning, c-suite selling, Product Development, Professional Liability, Salesforce.com, Organizational..., Public Relations, • Strategic Target..., Microsoft Excel, Corporate Events, Introducing New Products, Long-term Customer..., Staff Development, Trade Show Exhibitor, Relationship Management, Event Management, Events, Coordinating Events, Events Coordination, Conference Organization, Conference Coordination, Retail Displays
Education
Sacred Heart University 1976 — 1980
BS, Business Administration, Human Resources
Bank of America Merchant Services April 2015 - Present
IOD Incorporated February 2013 - April 2015
West Corporation August 2011 - August 2013
Enterprise Rent-A-Car June 2012 - February 2013
AT&T January 2009 - January 2011
Skills
Leadership, Sales, Customer Service, Customer Retention, Team Building, Account Management, Time Management, Training, PowerPoint, Microsoft Office, Negotiation, Marketing, Public Speaking, Microsoft Excel, Process Improvement, Leadership Development, Social Media, Employee Relations, Event Planning, Analysis, Project Management, Selling, Business Analysis, HIPAA, Healthcare Information..., Healthcare Management, Risk Management, Legal Compliance, Office Administration, HIM Operations, Release of Information, Medical Billing, Medical Records, Medical Terminology, Claims Management
Education
Savannah State University 2004 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Savannah State University 2004 — 2008
Bacheors in Business Administration, Management
TD August 2014 - Present
TD Bank Group November 2010 - August 2014
Sovereign Bank August 2009 - October 2010
Bank of America 2006 - 2010
Bank of America Merchant Services 2003 - 2006
Bank of America Merchant Services 2003 - 2006
Skills
Commercial Banking, Banking, Retail Banking, Credit, Branch Management, Consumer Lending, Mortgage Lending, Small Business Lending, Loans, Credit Analysis, Lines Of Credit, Loan Origination, Portfolio Management, Cross Selling, Relationship Management, Financial Services, Financial Analysis, Mortgage Banking, Asset Based Lending, Financial Modeling, Residential Mortgages, FHA, Treasury Management, Operational Risk..., Deposits, Trade Finance, Wealth Management, Credit Cards, Finance, Commercial Mortgages
Education
Providence College 1994 — 1998
BA, Political Science and Government, 3.0
Lasalle Academy 1990 — 1994
4Am LLC - Blimpie America's Sub Shop/Rollerz June 2015 - Present
Farmers Insurance May 2015 - Present
4Am LLC - Blimpie America's Sub Shop October 2014 - Present
Bank of America Merchant Services May 2013 - November 2014
Farmers Insurance May 2013 - June 2014
Bridgestone April 2011 - May 2013
Luxottica Group April 2009 - April 2011
DriveTime July 2005 - April 2008
Harte Hanks Pennysaver November 2005 - May 2006
UCG Wireless October 2003 - October 2005
Skills
Sales, CRM, Advertising, Sales Management, Recruiting, Management, Retail, Customer Service, E-commerce, Customer Retention, Training, Human Resources, Budgets, Analysis, Profit, Store Management, Interviews, Salesforce.com, B2B
Education
Pepperdine University 2002 — 2004
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Pepperdine University, The George L. Graziadio School of Business and Management 2002 — 2004
B.S., Business Management
Long Beach Polytechnic High School
Polytechnic High School
Polytechnic High School
Bank of America Merchant Services October 2014 - Present
Bank of America Merchant Services March 2012 - October 2014
RaceTrac Petroleum 2010 - May 2012
RaceTrac Petroleum 2010 - 2011
Opus Atlanta October 2008 - October 2010
Control Point Solutions October 2007 - October 2008
Georgia International Travel May 2006 - August 2006
Skills
Excel, Credit, Financial Analysis, Process Improvement, Analysis, Microsoft Excel, Management, Leadership, Merchant Services, Risk Management, Strategy, Business Development, Sales, Relationship Management, Banking, Business Analysis
Education
Southern Polytechnic State University 2011 — 2013
Masters, IT, Summa Cum Laude
University of Colorado Boulder - Leeds School of Business 2004 — 2007
Bachelors, Finance
Bank of America Merchant Services February 2015 - Present
Vantiv 2012 - 2014
Maximum Performance Sales Consultants, LLC 2009 - April 2012
Infratech 2009 - 2012
Pacesetter Steel Service 2007 - 2009
First Data Corporation 2005 - 2006
Western Union 1995 - 2005
Skills
Management, Leadership, Product Development, OEMs, Electronic Funds..., Financial Services, Steel, Cross-functional Team..., Sales, Strategy, Sales Management, Process Improvement, Marketing Strategy, Six Sigma, FMCG, Strategic Partnerships, POS, Credit Cards, CRM, Business Development, Strategic Planning, Start-ups, Salesforce.com, Relationship Management, Marketing, P&L Management, Sales Operations, Business Strategy, Product Management, Executive Management, Customer Acquisition, Payments, Team Building, Banking, Vendor Management, Customer Retention, Team Leadership, Account Management, Negotiation, B2B, Business Planning, Competitive Analysis, Consulting, Contract Negotiation, Customer Satisfaction, Debit Cards, Direct Sales, E-commerce, Electronic Payments, P
Education
Saint Joseph's University - Erivan K. Haub School of Business 1991 — 1993
MS, Food Marketing
Widener University 1980 — 1984
BS, Business
Bank of America Merchant Services November 2013 - Present
BMF Enterprises January 2007 - December 2013
LexisNexis Martindale-Hubbell January 2011 - November 2013
LexisNexis Martindale-Hubbell January 2010 - December 2010
LexisNexis Martindale-Hubbell March 2007 - December 2009
Skills
Web Development, Dreamweaver, User Experience, Wordpress, Web Design, CSS, CMS, Email Marketing, SEO, HTML 5, HTML, User Interface Design, Website Development, Google Analytics, CSS3, Interaction Design, Photoshop, jQuery, Graphic Design, Illustrator, Information Architecture, Advanced CSS, Management, HTML + CSS, JavaScript, Photography, Digital Photography, QuarkXPress, After Effects, Web Analytics, Online Marketing, HTML5, Wordpress Design, People Management, Microsoft Office, Adobe Creative Suite, Image Manipulation, Layout, Staff Training, Retouching, Typography, Bootstrap, Rapid Prototyping, Prototype Framework
Education
Ramapo College of New Jersey 2003 — 2007
Bachelor of Arts, Visual Arts; Communications [Design & Interactive Media]
Philadelphia University 2002 — 2003
Architecture
Delaware Valley Regional High School 1998 — 2002
High School Diploma
First Data Corporation August 2015 - Present
MasterCard Worldwide December 2014 - Present
TNS (Transaction Network Services) July 2011 - Present
Chase Paymentech January 2010 - July 2011
Bank of America Merchant Services November 2008 - January 2010
Chase Paymentech Solutions October 2006 - November 2008
Chase Paymentech May 2006 - October 2006
Chase Paymentech May 2005 - May 2006
TeleCheck Services Inc October 2002 - May 2005
Certegy Check Solutions October 1999 - October 2002
Skills
Customer Relations, Gateway, Card Not Present..., Payments Network..., Payments Consulting, Fraud Prevention, Sales Management, National Account..., Payments, Account Management, Strategy, Customer Service, Sales Operations, Electronic Payments, Business Development, Selling, Merchant Services, Sales, Management, CRM, Mobile Payments, E-commerce, Credit Cards
Education
Pensacola Junior College
Associates Degree, Business
University of West Florida
Oracle August 2012 - April 2014
PPD 2014 - 2014
Bank of America Merchant Services 2013 - 2014
Oracle September 2006 - June 2012
T-Mobile 2012 - 2012
Baxter Healthcare 2010 - 2010
GE Rail 2004 - 2006
Tata Consultancy Services 2000 - 2006
Skills
Siebel, Solution Architecture, Business Intelligence, EAI, OBIEE, Requirements Analysis, CRM, Order Management, Software Project..., Integration, Business Analysis, Enterprise Architecture, Oracle, Consulting, SDLC, Business Process, Pre-sales
Education
The University of Texas at Austin - The Red McCombs School of Business 2013 — 2015
The University of Texas at Austin - The Red McCombs School of Business 2013 — 2015
Executive MBA, Business Administration and Management, General
Punjab Engineering College 1995 — 1999
BE Mechanical, Mechanical Engineering
Bank of America Merchant Services April 2014 - Present
RE/MAX Properties August 2007 - Present
Aflac January 2011 - April 2014
United States Marine Corps August 1987 - September 1991
Skills
Short Sales, Investment Properties, Property Management, First Time Home Buyers, Real Estate, Home, Mortgage Lending, Property, Foreclosures, Residential Homes, Condos, REO, FHA, Customer Service, Buyer Representation, Sellers, Referrals, Investors, Seniors, Relocation, Buyers, Real Property, Selling, Single Family Homes, Real Estate Transactions, Listings, Real Estate Development, Sales, HUD, Townhomes, New Home Sales, Agents, Luxury, New Homes, SFR, Relocation Buyers, Rentals, ABR, Commercial Real Estate, Income Properties, Seller Representation, Listing Homes, Vacation Homes, New Home Construction, Marketing, Negotiation, Government Loans, Commercial Leasing, Underwriting, Corporate Relocation
Education
Roger Williams University 2003 — 2009
Bachlor of Science, Business Administration and Management, General
Smithfield High school 1983 — 1989
Business Administration, Management and Operations
NYLIFE Securities LLC February 2015 - Present
New York Life Insurance Company October 2014 - Present
Bank of America Merchant Services January 2014 - September 2014
University of Texas at Dallas January 2012 - December 2013
Liberty Mutual Insurance April 2013 - November 2013
Famous Footwear January 2010 - September 2012
Famous Footwear August 2009 - December 2009
Skills
Sales, Time Management, Leadership, Wealth Preservation..., Life Insurance, Supplements to Employee..., Estate Planning, Education Funding..., Personal Finance, Legacy Planning, Asset Protection, Social Networking, Creative Problem Solving, Small Business, Investments, Annuity Sales, 401(k) Rollovers, Lifetime Income..., Customer Relations, Protection Planning/..., Protection..., Customer Service
Education
The University of Texas 2012 — 2013
Bachelor of Science, Marketing and Global Business
Richland College 2009 — 2011
Associates of Science, Business
Green Key Resources March 2015 - Present
Bank of America Merchant Services April 2014 - Present
RBC April 2012 - April 2014
Credit Suisse July 2010 - April 2012
Skills
Fixed Income, Investment Banking, Equities, Derivatives, Bloomberg, Financial Modeling, Business Analysis, Capital Markets, Hedge Funds, Valuation, Middle Office, Trading, Swaps, Back Office, Financial Services, Finance
Education
Seton Hall University 2006 — 2010
Bachelor, Finance
monroe woodbury high school
Bank of America October 2014 - Present
Bank Of America Merchant Services October 2012 - July 2014
Bank of America September 2011 - November 2012
Pacific Education Services February 2009 - December 2011
Chase Bank April 2009 - September 2011
Chase Bank March 2007 - September 2011
Bank of America March 1997 - June 2006
Skills
Leadership, Sales, Banking, Credit, Management, Coaching, Team Building, Customer Service, Business Development, Strategic Planning, Risk Management, Mortgage Lending, Sales Management, Loans, Relationship Management, Training
Education
Sierra College 1996 — 1999
Associate's Degree, Communication, General
Nevada Union High School
First American Payment Systems August 2015 - Present
Bank of America Merchant Services July 2009 - August 2015
First Data Merchant Services November 2008 - July 2009
Chase Paymentech July 2007 - November 2008
CBS Radio May 2006 - November 2006
Skills
Account Management, Sales, Marketing, Mergers & Acquisitions, Banking, Credit Cards, Management, Merchant Services, Salesforce.com, CRM, Strategic Planning, Advertising, Marketing Strategy, Social Media, Portfolio Management, Customer Service, Integrated Marketing, Digital Marketing, Mobile Payments, Association Management, Franchise Agreements, Franchise Sales, Contract Negotiation, Sales Management, Electronic Payment..., Electronic Payments, Strategy
Education
Southern Methodist University 2001 — 2006
B.A., Advertising & Marketing
Highland Park 1997 — 2001
Looking for a new Career in Southern CA May 2015 - Present
Citi Merchant Services/First Data Corp January 2013 - May 2015
Huntington Merchant Services/First Data Corp January 2013 - July 2014
Fifth Third Processing Solutions/VANTIV May 2011 - January 2013
Comerica Merchant Services April 2007 - January 2010
Comerica Merchant Services Southern California April 2007 - January 2010
Bank of America Merchant Services January 2003 - December 2006
BA Merchant Svcs January 2003 - December 2006
Wells Fargo Merchant Services/First Data January 1998 - December 2001
First Data/Wells Fargo Merchant SVCS January 1998 - December 2001
Skills
Merchant Services, Payment Card Processing, Business Development, Credit Cards, Cash Management, Debit Cards, Electronic Payments, Credit, New Business Development, Banking, Sales, Leadership, Recruiting, Cross Selling, Team Building, Payments, Relationship Management, Portfolio Management, Sales Management, Management, Strategic Partnerships, Financial Services, Direct Sales, B2B, Cold Calling, Training, Sales Operations, Account Management, E-commerce, Customer Service, Sales Process, Salesforce.com, Strategic Planning
Education
Stark State College of Technology 2013 — 2014
Social Sciences, 4.0
MN Institute of Medical & Dental Careers 1987 — 1988
Medical Assistant Certification, Medical Assistant
Asnuntuck Community College 1986 — 1987
12 credits, Business Management
Ft. Myers High School 1978 — 1982
High School Diploma, Business
Bank of America Merchant Services March 2014 - Present
Bank of America Merchant Services May 2013 - March 2014
Ecolab July 2010 - May 2012
Noble Investment Group July 2008 - June 2010
Verizon Wireless July 2007 - January 2008
Verizon Wireless December 2003 - January 2007
Verizon Wireless October 2001 - January 2003
Skills
Microsoft Office, Data Entry, Customer Relations, Account Management, Sales Management, Retail Management, Retail Sales, Inventory Control, Cold Calling, Food & Beverage, Hospitality, Healthcare, Coaching, Performance Appraisal, Training & Development, Translation, Troubleshooting, Direct Sales, Inside Sales, Sales Presentations, Organizing, Team Motivator, Interviewing, Creative Problem Solving, Consultative Selling, Self Starter, Customer Service, Customer Retention, Budgets, Interviews, Training, Leadership, Sales, Customer Satisfaction, Marketing, Management, Sales Process, Time Management, Inventory Management, Marketing Strategy, New Business Development, Retail, Hiring, B2B, Employee Relations, Networking, Merchandising
Education
American Intercontinental University 2002 — 2004
MBA, Business Administration2004
Saint Thomas Aquinas College 1997 — 2001
BA, International Business
Bank of America February 2015 - Present
www.singletary.bodybyvi.com February 2012 - Present
http://singletary.bodybyvi.com/ February 2012 - Present
Visalus February 2012 - Present
Bank of America Merchant Services February 2015 - February 2015
Skills
Medicare, Sales, Customer Service, Team Building, Social Networking, Marketing, Social Media Marketing, Small Business, Marketing Strategy, New Business Development, Public Speaking, Direct Sales, Entrepreneurship, Strategic Planning, Online Advertising, Social Media, Sales Management, Insurance, Account Management, Negotiation, Fundraising, Microsoft Office, Cold Calling, E-commerce, Wellness, Nutrition, Networking, Advertising, B2B, Budgets, Coaching, Business Strategy
Education
SUNY Cortland
Bachelor of Business Administration (BBA)
Fidelity Investments June 2015 - Present
Fidelity Investments January 2015 - May 2015
Fidelity Investments June 2014 - December 2014
University of Hawaii at Manoa July 2011 - November 2013
Dover Downs Hotel & Casino October 2010 - January 2011
RBS Citizens Financial Group June 2009 - October 2010
Verizon Wireless May 2007 - June 2009
Citi September 2005 - April 2006
Bank of America Merchant Services February 2005 - August 2005
Skills
Banking, First Call Resolution, 62 WPM, Advanced Microsoft..., Advanced Microsoft..., Advanced Lotus Notes..., Grants.gov, Conflict Resolution, Customer Satisfaction, Grant Writing, Payroll, Time Management, Training
Education
Patten University 2015 — 2016
Associate of Arts (A.A.), Business Administration and Management, General
Intras-it, LLC August 2015 - Present
Apartment Life September 2013 - Present
Insurance March 2013 - Present
Worldpay April 2015 - August 2015
Bank of America Merchant Services February 2014 - August 2015
Combined Insurance March 2012 - March 2013
Sears Holdings Corporation June 2009 - May 2010
Sears Holdings Corporation October 2006 - June 2009
Skills
Public Relations, Recruiting, Public Speaking, Sales Management, Customer Service, Cold Calling, B2B, Sales Presentations, Insurance, Whole Life, Sales, Disability Insurance, Life Insurance, Accident, Critical Illness, Underwriting, Health Insurance, Teamwork, Training, Sales Process, Management, Term Life Insurance, Employee Benefits, Customer Retention, Team Building, Leadership, Account Management, Loss Prevention, Marketing, Salesforce.com, Direct Sales, Small Business, Sales Operations, Team Leadership, Coaching
Education
Liberty University 2014 — 2016
Interdisciplinary Studies, Communication, General
Boston Baptist College 2003 — 2006
Biblical Studies
Penn State University 2002 — 2003
Communications
Bank of America Merchant Services June 2010 - Present
Bank of America June 2004 - February 2006
Skills
Sales, Leadership, Customer Service, Banking, Sales Management, Business Development, Marketing, Risk Management, Credit, Team Building
Education
San Jose State University 2000 — 2005
Corporate Financial Management, Accounting and Finance
Spokane Falls Community College July 2014 - Present
Bank of America Merchant Services March 2013 - November 2013
Secure it self storage February 2012 - January 2013
Skills
Marketing, Property Management, Recruiting, Customer Service, Sales, Leadership, Team Building, Training, Budgets, Management
Education
Spokane Falls Community College 2014 — 2017
Information Technology
Spokane Falls Community College 2014 — 2016
Information technology, Information Technology
Santander Bank, N.A. March 2015 - Present
First Data Merchant Services February 2014 - March 2015
Bank of America Merchant Services August 2009 - January 2014
H&A Riverside Inc. October 2005 - February 2010
Nextel / Custom Wireless February 2001 - September 2005
Skills
Credit, Credit Analysis, Banking, Credit Cards, Loans, Relationship Management, Retail Banking, Consumer Lending, Lines Of Credit, Small Business Lending, Cross Selling, Loan Origination, Commercial Banking, Leadership, Management, Commercial Lending, Portfolio Management, Sales, Business Development, Finance, Sales Management, Financial Services, Payments, Strategy, Customer Service
Education
Northeastern University
Bachelor's degree, Accounting and Finance
Villanova University
Six Sigma Black Belt
General Datatech January 2013 - Present
ArtLoveMagic March 2012 - October 2012
Columbus Data Services December 2010 - April 2012
Bank of America Merchant Services March 2007 - November 2010
Chase Paymentech March 2007 - October 2008
WMC Mortgage April 2004 - March 2007
Skills
Account Management, Inside Sales, Corporate Communications, Customer Relations, Customer Service, B2B, PowerPoint, Word, New Business Development, Excel, Consultative Selling, Microsoft Office, Microsoft Excel, Microsoft Word, Salesforce.com, Selling, Sales, Management, CRM, Customer Satisfaction, Cross-functional Team..., Banking, Sales Process, Sales Operations, Negotiation, Leadership, Training, Analysis, Time Management, Telecommunications, Direct Sales, Customer Retention, Business Development, Sales Management, Cold Calling, Strategic Partnerships, Lead Generation, Networking, Sales Presentations
Education
Southern Methodist University 2001 — 2003
BACHELOR OF ARTS, CORPORATE COMMUNICATIONS AND PUBLIC AFFAIRS, 3.3 GPA
Tarrant County College 1998 — 2001
Associates Degree, General Studies
Capital One April 2015 - Present
Bank of America October 2009 - April 2015
LaPlata Blue Knights 2014 - 2015
SunTrust Bank November 2007 - November 2008
BB&T August 2006 - November 2007
Bank of America Merchant Services July 2003 - August 2006
Chevy Chase Bank July 2001 - July 2003
Skills
Banking, Credit Analysis, Commercial Banking, Commercial Lending, Portfolio Management, Financial Analysis, Financial Services, Cash Management, Relationship Management, Budget Analysis, Sales Management, Loans, Credit Cards, Financial Risk, Credit, Treasury Management, Strategy, Sales
Education
Strayer University 2006 — 2008
Bachelor's Degree, International Business
Norfolk State University 2000 — 2001
Graphic Design
Bank of America Merchant Services April 2011 - Present
The Father's House September 2007 - September 2015
Bank of America May 2009 - April 2011
Trisnadi Consulting Group September 2007 - December 2008
Mass Mutual April 2007 - September 2007
Cingular Wireless March 2005 - May 2007
Morgan Stanley 2006 - 2007
Morgan Stanley 2006 - 2007
Harvest Church 2003 - 2005
Gateway Computers October 2000 - April 2004
Skills
Public Speaking, Negotiation, Social Networking, Social Media, Project Management, Social Media Marketing, Contract Negotiation, Investment Properties, Facebook, Customer Service, Leadership, Time Management, Public Relations, Outlook, Real Estate, Team Building, Team Leadership, Event Planning, Event Management, Recruiting, Management, Research, Coaching, Small Business, Account Management, Microsoft Excel, Budgets, Investments, Online Advertising, Market Research, Marketing Strategy, Banking, Fundraising, Microsoft Word, PowerPoint, Analysis, Non-profits, Advertising, Sales Management, Business Strategy, Sales, Marketing Communications, Teamwork, Retail, Strategic Planning, Entrepreneurship, New Business Development, Microsoft Office, Training, Marketing
Education
University of California, Davis 2005 — 2007
Managerial Economics, Business, Investments
Solano Community College 2003 — 2005
Liberal Arts A.A., Business
Generation Interns 2001 — 2003
Certificate of Completion, Ministry Training
The Bay Club Company November 2014 - May 2015
Hispanic Scholarship Fund February 2012 - September 2013
Check 'n Go January 2005 - February 2008
Bank of America Merchant Services July 2002 - January 2005
Skills
Community Outreach, Program Development, Nonprofits, Program Management, Grants, Volunteer Management, Grant Writing, Fundraising, Program Evaluation, Community Development, Proposal Writing, Philanthropy, Youth Development, Non-profit..., Event Planning, Higher Education, Public Speaking, Spanish, Data Entry, CMP, Account Reconciliation, Data Management, Financial Variance..., Sales Compensation, ADP Payroll
Education
University of California, Riverside 2009 — 2011
Bachelor's degree, Sociology/Administrative Studies
Solano Community College 2006 — 2008
Associate of Science (A.S.), Business, General: Transfer
Solano Community College 2005 — 2008
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Bank of America November 2013 - August 2015
Bank of America November 2011 - November 2013
Bank of America May 2011 - November 2011
Bank of America August 2010 - May 2011
Bank of America October 2006 - March 2011
Bank of America 2010 - 2011
Team Bank of America 2004 - 2007
Bank of America August 2006 - October 2006
Bank of America Merchant Services August 2003 - August 2006
Skills
Process Improvement, Project Management, Mergers, Banking, Relationship Management, Program Management, Credit Cards, Risk Management, Vendor Management, Six Sigma, Change Management, Business Process..., Training, Leadership, Mergers & Acquisitions, Project Planning, PMO, Testing, Team Leadership, Team Building
Education
Northeastern State University 1995 — 1999
Bachelor of Science (BS), Family and Consumer Sciences/Human Sciences
Carl Albert State College 1992 — 1995
AS, Computer Science
Howe High School 1988 — 1991
HS Diploma, General Studies
Switch Commerce February 2013 - Present
Bank of America Merchant Services October 2009 - September 2012
InComm March 2002 - September 2009
RadioShack July 1993 - March 2002
Skills
Strategic Partnerships, E-commerce, New Business Development, Mobile Payments, Business Strategy, Retail, Gift Cards, Sales Management, Start-ups, Business Development, Sales, Merchant Services, Account Management, B2B, Debit Cards, Payment Card Processing, Strategic Leadership, Mobile Devices, Marketing, Strategy, Strategic Sourcing, Management, Payments, Selling, Business Planning, Program Management, Banking, Direct Sales, Wireless, Credit Cards, Leadership, Product Development, Product Management, Product Marketing, Product Design, Intellectual Property
Education
Navarro College
Marketing
Bank of America Merchant Services December 2014 - Present
Outback Steakhouse February 2013 - Present
UniBank for Savings June 2013 - July 2014
Sovereign Bank October 2011 - January 2013
Alaska USA Federal Credit Union March 2006 - June 2011
Food Bank of Alaska 2009 - 2011
Food Bank of Alaska July 2006 - June 2009
KeyBank October 1998 - March 2006
Skills
Cash Management, Loans, Retail Banking, Banking, Consumer Lending, Credit, Mortgage Lending, Cross Selling, Small Business Lending, Commercial Banking, Loan Origination, Commercial Lending, Lines Of Credit, Management, Leadership, Sales, Customer Service, Financial Analysis, Business Development, Relationship Management, Finance, Portfolio Management, Risk Management, Team Building, Credit Analysis, Strategic Planning, Small Business, Underwriting, Coaching, Insurance, Marketing Strategy, Investments, Public Speaking, Analysis
Education
New England College of Business and Finance
Business Administration and Management, General
Farmers Insurance July 2014 - Present
Bank of America Merchant Services July 2013 - May 2014
Bank of America Merchant Services July 2004 - June 2013
Bank of America Merchant Services March 1998 - July 2004
Bank of America March 1994 - March 1997
Ed Wyse Beauty Supply September 1988 - February 1994
Skills
Loans, Commercial Banking, Consumer Lending, Sales, Outside Sales, Experienced Sales..., Key Account..., Account Relations, Merchant Accounts, Merchant Card Processing, Electronic Payments, Payment Services, Card Not Present, Virtual Terminal, Credit Card Terminals, Solution Selling, Banking Relationships, Interchange Management, Relationship Management, Customer Service, Banking, Credit, Small Business Lending, Retail Banking, Payments, Management
Education
Seattle Pacific University 1986 — 1987
Bachelor's degree, Business/Commerce, General
Washington State University 1981 — 1984
Psychology
Funtastic Limited August 2015 - Present
Bank of America Merchant Services October 2014 - August 2015
Transpac Imports, Inc. December 2013 - June 2014
Transpac Imports, Inc. January 2013 - December 2013
Burstorm August 2010 - May 2012
One Economy Corporation May 2011 - December 2011
Skills
Research, Administration, Salesforce.com, Social Media, Fundraising, Event Planning, Marketing Strategy, Customer Relations, Marketing Communications, Public Speaking, Excel, Microsoft Office, PowerPoint, Word, Outlook, Customer Service, Scheduling, Proposal Writing, Email Marketing, Microsoft Excel, Business Development, Management, Social Media Marketing, Microsoft Word, Retail, Sales
Education
San Francisco State University, College of Business
MBA, Sustainable Business
U.S. Bank August 2015 - Present
The Life Analyst 2010 - Present
WorldPay November 2012 - October 2013
Bank of America Merchant Services September 2011 - November 2012
Wells Fargo February 2006 - July 2011
Wells Fargo February 2005 - February 2006
First Data Merchant Services August 2002 - February 2005
Mary Kay Inc. October 1995 - November 1998
Mary Kay Cosmetics April 1984 - October 1995
Skills
Entrepreneur, Consultative Selling, Executive Coaching, Educational Workshops, Business Networking, Business Relationship..., Merchant Services, Professional Mentoring, Relationship Management, Sales Management, New Business Development, Account Management, Sales, B2B, Financial Services, Sales Presentations, Cross Selling, Building Relationships, Selling Skills, Strategic Planning, Philanthropy, Solution Selling, Treasury Management, Direct Sales, Salesforce.com, Banking, Sales Process, Commercial Banking, Lead Generation, Banking Relationships, Cold Calling, Public Speaking, Strategic Thinking, Credit Cards, Training, E-commerce, Executive Management, Entrepreneurship, Selling, CRM, Payments, Business Planning, Team Building
Education
Miller Heiman Alumni
Rend Lake College
Richardson Sales Training
Solution Selling
Bank of America Merchant Services September 2015 - Present
Barclaycard October 2014 - June 2015
Visa June 2006 - July 2014
Reckitt Benckiser March 2004 - May 2006
Kimberly-Clark January 2000 - February 2004
Reckitt Benckiser September 1997 - December 1999
Skills
Strategy, Brand Management, Marketing, Product Development, Marketing Strategy, Management, Customer Insight, Leadership, FMCG, Market Research, Direct Marketing, Debit Cards, Brand Implementation, Data Analysis, Product Marketing, Segmentation, Cross-functional Team..., Analytics, Operating Budgets, Credit Cards, Consulting, Problem Solving, Customer Acquisition, Customer Retention, Opportunity..., Positioning, Advertising, Team Leadership, Competitive Analysis, Financial Services, Product Management, Analysis, Benchmarking, Global Marketing, Product Launch, Customer Segmentation..., Strategic Planning
Education
Newcastle University 1993 — 1997
Bachelor's Degree, Economics, 2:1
Secureway Group December 2009 - Present
Cadence Investment Group January 2006 - November 2010
Building Utopia, Inc. January 2007 - December 2008
Mak-3, Inc. January 2001 - January 2008
Bank of America Merchant Services June 1993 - December 2001
Skills
Negotiation, Strategic Planning, Customer Satisfaction, Web Marketing, SEO, Entrepreneurship, Direct Marketing, Logistics, Sales Management, Selling, Business Strategy, Sales, Team Leadership, Project Management, Marketing, New Business Development, Finance, Strategy, Real Estate, Brand Development, Business Development, Business Planning, Leadership, Marketing Strategy, Start-ups, Social Media Marketing, Banking, Online Advertising, Cross-functional Team..., E-commerce, Executive Management, Team Building, Lead Generation, CRM, Forecasting, Investments, Management, Cold Calling, Online Marketing, Sales Process, Pricing, Account Management, Strategic Partnerships, Product Management, Market Research, B2B, Competitive Analysis, Contract Negotiation, Sales Operations, Product Marketing
Education
San Francisco State University 1990 — 1995
Bachelor of Science, finance
Vantiv March 2014 - Present
Bank of America Merchant Services January 2011 - December 2013
Bank of America Merchant Services December 2009 - January 2011
Bank of America Merchant Services July 2009 - December 2009
Bank of America May 2007 - July 2009
Bank of America February 2006 - May 2007
Skills
Credit, Process Improvement, Risk Management, Banking, Management, Leadership, Sales, Team Management, Debit Cards, Relationship Management, Electronic Payments, Payment Card Processing, Credit Cards, Customer Service, Sales Operations, Sales Process, Customer Satisfaction, Merchant Services, CRM, Finance, Customer Retention, Project Management, Business Strategy, Portfolio Management, Strategy, Coaching
Education
State University of New York College at Buffalo 1999 — 2003
Bachelor of Business Administration (B.B.A.)
St. Joseph's Collegiate Institute 1995 — 1999
Business
Bank of America Merchant Services August 2014 - Present
Bank of America December 2011 - August 2014
Independence High School 2010 - 2013
The Limited March 2010 - December 2011
Ann Taylor Loft 2009 - 2010
MMM Wireless June 2008 - September 2008
MMM Wireless July 2007 - June 2008
Sprint 2005 - 2007
Nextel 2004 - 2005
Foresthill High School 2004 - 2005
Skills
Leadership, Retail, Investment Banking, Coaching, Sales, Recruiting, Management, Banking
Education
Trevecca Nazarene University 2012 — 2014
Management Human Resources
National University 2002 — 2003
Sports Management
Sierra College 1998 — 2000
Sports Management
Learning To Connect, Inc. 2008 - Present
California Department of Education September 2002 - February 2015
San Francisco State University June 2003 - May 2006
Presidio Hill Partners, Inc. February 1998 - May 2001
Menke ESOP Law and Investment Banking September 1993 - March 1997
Bank of America Merchant Services September 1990 - February 1993
Cantor Fitzgerald, Inc 1988 - 1990
Bateman Eichler Hill & Richards September 1986 - July 1987
Manufacturer's Hanover Trust, NA (Now JP Morgan /Chase) 1981 - 1985
Skills
Corporate Finance, Scholarly Research on..., Management Consulting, Professional..., Special Education, Teacher Training, Curriculum Development, Program Management, Higher Education, Coaching, Staff Development, Curriculum Design, Learning Disabilities, Nonprofits, Community Outreach, Teaching, Non-profits, Classroom, Educational Leadership
Education
University of California, Berkeley 2004 — 2008
MA 2009, Cognitition and Learning
San Francisco State University 2000 — 2003
MA, Special Education
University of Southern California - Marshall School of Business 1980 — 1986
MBA, Finance
New York University 1983 — 1984
Contract Law and Advancd Accounting Coursework - Post grad.
University of London 1976 — 1977
The Classics (Summer)
UC Davis
BS, Science and Design
Randstad SourceRight October 2010 - Present
Bank of America Merchant Services June 2014 - July 2015
SourceRight Solutions July 2002 - June 2011
Spherion January 2000 - November 2009
Norrell April 1999 - January 2000
Skills
Technical Recruiting, Temporary Placement, MSP Advanced..., Recruiting, Applicant Tracking..., Strategic Sourcing, Internet Recruiting, RPOs, RPO, Talent Acquisition, College Recruiting, Staffing Services, Hiring, Interviews, Executive Search, Screening, Talent Management, Onboarding, Recruitment Advertising, Screening Resumes, Contract Recruitment, Employee Relations, Sourcing, Graduate Recruitment, Benefits Negotiation, Permanent Placement, Business Development, Management, Workforce Planning, Employer Branding, Taleo, New Hire Orientations, Job Fairs, Strategic Leadership, Human Resources, HRIS, Team Leadership, Strategy, Temporary Staffing, Resume Writing, Performance Management
Education
San Francisco State University 1998 — 1999
Undergraduate
Bank of America Merchant Services March 2010 - Present
goodmortgage.com October 2009 - February 2010
Grant Thornton LLP December 2007 - November 2008
KPMG May 2000 - November 2007
Ajilon February 1998 - February 2000
NC Office of the State Auditor December 1993 - January 1998
Skills
Process Improvement, Financial Analysis, Leadership, Management, Finance, Accounting, Budgets, Auditing, Payroll, Team Building, Banking, Microsoft Excel, Financial Reporting, Credit, Analysis, Training, Customer Service, Budget, Microsoft Word, Sales Operations, Strategic Planning, Microsoft Office, Human Resources, SharePoint, Resource Management, Debra Ford, Sales Support Tools, Post-sales Support, Billing Process
Education
North Carolina Agricultural and Technical State University 1988 — 1993
BS, Accounting
Kaiser Permanente October 2010 - Present
Family Practice Medical Group April 2006 - June 2011
Beaver Medical Group October 2003 - May 2004
Bank of America Merchant Services April 1997 - January 2003
Montgomery Wards October 1993 - December 1998
Skills
Administrative..., Medical Terminology, Microsoft Excel, PowerPoint, Spreadsheets, Customer Service, Sales
Education
University of Redlands 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
San Bernardino Valley College 1992 — 2006
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Bank of America Merchant Services January 2015 - May 2015
Bank of America June 2014 - December 2014
Wells Fargo Securities November 2013 - May 2014
Bank of America September 2010 - November 2013
Carolina Neurosurgery and Spine Associates February 2009 - August 2010
IBIS Inc. May 2007 - September 2008
SCI Consulting June 2006 - September 2008
InfoVision, Inc. / Carolinas NetCare January 1999 - March 2007
Technologies Edge September 1997 - December 1998
Analysts International Corporation January 1996 - September 1997
Skills
Microsoft SQL Server, SharePoint, Databases, Windows Server, IIS, SQL, Disaster Recovery, SSRS, Integration, SSIS, Visual Studio, Database Administration, Microsoft Exchange, Data Warehousing, Analysis Services, T-SQL, Microsoft Dynamics, Business Analysis, Enterprise Software, CRM
Education
Palm Beach Atlantic University 1988 — 1990
B.S., Psychology
Polk State College 1987 — 1988
AA, Religion and Philosophy
United States Military Academy at West Point 1986 — 1987
Bank of America Merchant Services February 2008 - Present
Sprint 1998 - 2007
Skills
Sales Operations, Account Management, Relationship Management
Education
St. Cloud State University 1988 — 1992
Bank of America Merchant Services September 2009 - Present
Bank of America March 2009 - April 2009
Bank of America 2001 - 2009
Bank of America Merchant Services 1997 - 2009
Skills
Banking, Credit, Merchant Services, Relationship Management, Credit Cards, Sales Management, Six Sigma, Management, Training, Project Management, Sales, Organizational..., Risk Management, Vendor Management, Leadership
Education
Southeast Missouri State University 1983 — 1988
BS, Marketing and Business Mgt
Bank of America Merchant Services June 2009 - Present
Bank of America Merchant Services October 2006 - June 2009
Bank of America February 2003 - September 2006
Education
San Francisco State University, College of Business 1989 — 1991
BS, Business Administration
University of California, San Diego 1987 — 1989
Economics
Banc of America Merchant Services, LLC June 2009 - Present
Bank of America Merchant Services June 2007 - June 2009
ABN AMRO Merchant Services October 2006 - June 2007
ABN AMRO Merchant Services October 2001 - October 2006
LaSalle Bank September 1970 - October 2001
Education
Northwood University 1995 — 1998
Bank of America Merchant Services January 2014 - Present
Bank of America Merchant Services May 2013 - December 2013
Bank of America Merchant Services November 2010 - April 2013
Bank of America Merchant Services July 2009 - November 2010
First Data May 2007 - July 2009
American Express October 2000 - January 2007
American Express November 1995 - October 2000
Skills
Credit Cards, Relationship Management, Financial Services, Credit, Payments, Banking, Cross Selling, Business Development, Strategy, Portfolio Management, Analytics, Sales, Process Improvement, Strategic Partnerships
Education
Ohio University 1978 — 1982
Bachelor's degree, Communication, General
Bank of America Merchant Services February 2014 - Present
Bank of America May 2004 - February 2014
GE Transportation 2003 - 2003
Skills
IT Management, Change Management, IT Outsourcing, Project Management, Process Improvement, Risk Management, Six Sigma, Banking, Management, Payment Systems, Mobile Payments, Payment Card Processing, Credit Card Transaction..., Product Development, Product Management, Product Launch, Product Marketing, Strategic Planning, Business Strategy, New Business Development, Information Technology
Education
State University of New York at Buffalo - School of Management 2000 — 2004
BS, Management Information Systems
Bank of America Merchant Services January 2011 - Present
Bank of America August 1991 - January 2011
Skills
Curriculum Development, Call Center, Process Improvement, Leadership, Six Sigma, Customer Service, Management, Banking, Call Centers, Change Management, Strategic Planning, Team Building, Training, Vendor Management
Education
Spokane Falls Community College 1989 — 1991
AA, General; Music
CHS
Bank of America August 1987 - Present
Bank of America Merchant Services 1987 - Present
Skills
Merchant Services, Electronic Payments, Payment Card Processing, Credit Cards, Payments, Payment Gateways, Portfolio Management
Education
Pepperdine University 1983 — 1997
Bachelor of Arts (B.A.), Organizational Communication, General
Comcast Cable Communications 2011 - Present
Bank of America Merchant Services May 2010 - July 2011
USFoodService October 2008 - May 2010
HRworks March 2006 - March 2008
IBM/CGS 2002 - 2005
Skills
Employee Relations, Strategic Sourcing, Technical Recruiting, Talent Acquisition, Recruitment Advertising, Human Resources, Personnel Management, Employee Benefits, Taleo, HRIS, Applicant Tracking..., Hiring, Recruiting, New Hire Orientations, Time Management, Interviews, PeopleSoft, Onboarding, College Recruiting, Sourcing, Networking, Software Documentation, Analysis, HR Policies, FMLA, Coaching, Performance Management, Management, Strategy, Deferred Compensation, Internet Recruiting, Cold Calling, Training, SAP, Payroll, Benefits Administration, Leadership, Budgets, Behavioral Interviewing, Talent Management, Benefits Negotiation, Temporary Placement, Workforce Planning, Screening Resumes, Screening, Staffing Services, Executive Search, Job Fairs, Employer Branding, Contract Recruitment
Education
Shorter University 2005 — 2008
Bachelor's Science
Bank of America Merchant Services January 2010 - Present
Proforma Elite - Solutions for Business April 2004 - December 2009
Lason April 2003 - August 2003
Moore Corporation July 1996 - December 2001
Moore Corporation April 1995 - June 1996
Moore Corporation December 1993 - March 1995
Moore Corporation July 1991 - November 1993
Moore Corporation January 1987 - June 1991
Moore Corporation December 1984 - December 1986
Moore Corporation July 1979 - November 1984
Skills
Cross-functional Team..., Sales Management, Account Management, Business Analysis, Management, Sales Operations, Sales, Strategy, Program Management, New Business Development, Business Development, Strategic Partnerships, Business Strategy, Team Building, E-commerce, Contract Negotiation, Forecasting, Negotiation, Team Leadership, Mergers & Acquisitions, Marketing Strategy, Direct Sales, Leadership, Lead Generation, Training, Budgets, Strategic Planning, Customer Service, Product Marketing, Pricing, CRM, Merchant Services, Sales Process, B2B, Salesforce.com, Selling, P&L Management, Competitive Analysis, Outsourcing, Customer Retention, Business Planning, Solution Selling, Purchasing, Vendor Management, Consulting, Start-ups, Product Management, SaaS, Executive Management, Direct Marketing
Education
St. Olaf College 1975 — 1979
B.A., Economics
Recovery Systems Clinic February 2012 - Present
In Home Support Services Consortium March 2010 - December 2010
Bank of America Merchant Services October 1972 - December 2006
Skills
Credit Cards, Call Center, Project Management, Training, Testing, Requirements Analysis
Education
San Francisco State University 1975 — 1977
Liberal Studies
Bank of America Merchant Services October 2009 - Present
Bank of America August 2006 - May 2008
Bank of America Merchant Services March 2004 - August 2006
Skills
Credit Cards, Merchant Services, Consumer Lending, Retail Banking, Product Management, Leadership, Portfolio Management, Payments, Sales, Banking, Electronic Payments, Debit Cards, Relationship Management, Payment Card Processing, Payment Systems, Cards, Mobile Payments, Pricing, Acquiring, E-payments, Transaction Processing, Finance, Risk Management
Education
San Francisco State University 1992 — 1997
BS, International Business
Bank of America Merchant Services January 2015 - Present
Bank of America Merchant Services 2010 - Present
Bank of America September 1997 - December 2009
IKON Office Solutions March 1996 - September 1997
Media F February 1995 - March 1996
Skills
Payment Solutions, Merchant Services, Payment Processing, Acquiring, Electronic Payments, Payment Gateways, Payments, Payment Card Processing
Education
University of Florida 1993 — 1995
MA Communication Management, Mass Communication
Southern Adventist University 1990 — 1993
B.A., History and Public Relations
Special Counsel / Bank of America Special CounselBank of America1976 - Present
BA Merchant Services LLC 2009 - 2010
Bank of America - Legal Department 2005 - 2010
Bank of America Merchant Services 2005 - 2010
Bank of America 1976 - 2009
Bank of America 1976 - 2009
Skills
AML, Hedge Funds, Financial Services, Banking, Fraud, Risk Management, Due Diligence, Financial Risk, Private Equity, Capital Markets, Securities, Mergers & Acquisitions, Credit, Financial Structuring, Portfolio Management
Education
San Francisco State University 1964 — 1968
BA, International Relations
Bank of America Merchant Services December 2014 - Present
MasterCard February 2011 - November 2014
Danisco/Genencor October 2004 - February 2011
THE IVI COMPANIES March 2003 - September 2004
SIGMUND COHN CORP June 1995 - March 2003
ALARM SYSTEMS, INC January 1989 - June 1995
Skills
Management, Human Resources, Sales, CRM, Analysis, Time Management, Customer Service, Negotiation, Purchasing, Research, Marketing
Education
Institute of Culinary Education 2008 — 2008
Diploma, Restaurant Management
New York University 1988 — 1992
BA, Metropolitan Studies
Bank of America Merchant Services January 2010 - Present
Bank of America October 2004 - December 2009
National Processing Company (NPC) November 1993 - October 2004
Skills
Credit Cards, ACH, Debit Cards, Product Marketing, Product Lifecycle..., Payment Systems, Payment Card Processing, E-payments, Payments, Vendor Management, Merchant Services, Mobile Payments, Relationship Management, Acquiring, Cards, Financial Services, Risk Management, Business Analysis, Strategic Partnerships, Product Management, Electronic Payments, Banking, Process Improvement, Credit, Strategy
Education
Spalding University 2011 — 2012
Master of Science in Business Communication, Business/Corporate Communications, 4.0
Spalding University 2009 — 2011
Bachelors in Business Administration, Marketing and Communications
Bank of America Merchant Services June 2010 - Present
Fidelity National Information Services August 2003 - October 2009
Fidelity National Information Services - Prepaid 2000 - 2005
Skills
Banking, Credit Cards, Debit Cards, Electronic Payments, Financial Services, Leadership, Mobile Payments, Payment Card Processing, Payments, Product Marketing
Education
Nova Southeastern University 1989 — 1993
Bachelor's, Management
Bank of America Merchant Services 2013 - Present
First Data Corporation 2012 - 2013
First Data Corporation 2010 - 2013
First Data Corporation 2007 - 2009
Skills
Human Resources, CRM, Onboarding, Talent Acquisition, College Recruiting, Workforce Planning, HRIS, Succession Planning, Talent Management, Technical Recruiting, Recruiting, Interviews, Contract Recruitment, Employee Relations, Employer Branding, New Hire Orientations, Sourcing, Personnel Management, Training, Payments, Employee Engagement, HR Policies, Screening, Performance Management, Hiring, Job Fairs, Resume Writing, Employee Benefits, PeopleSoft, Career Development, HR Consulting, Permanent Placement, Employee Training, Job Descriptions, Networking, Organizational..., Recruitment Advertising
Education
Nova Southeastern University 2011 — 2013
Masters, Employment Law
Nova Southeastern University 2008 — 2010
MBA, Business
Florida Atlantic University 2004 — 2007
BS, Finance, Marketing
Bank of America Merchant Services December 2013 - Present
FINRA August 2009 - November 2013
First Data Corporation 2002 - 2008
Skills
Customer Service, Process Improvement, Recruiting, Team Building, Microsoft Office, Management, Employee Relations, Talent Acquisition, Microsoft Excel, Applicant Tracking..., Credit Cards, Strategic Planning, PowerPoint, Performance Management, Human Resources, Technical Recruiting
Education
Penn State University 1997 — 2001
BA
JPMorganChase January 2010 - Present
Accenture January 2003 - Present
Bank of America Merchant Services 2009 - 2010
First Data Commercial Services 2008 - 2009
JPMorganChase 2004 - 2006
Skills
SDLC, IT Strategy, Business Analysis, Program Management, Management Consulting, Requirements Analysis, Business Transformation, Process Improvement, Project Management, Integration, Change Management
Education
Ohio University 1998 — 2002
BBA, MIS
Bank of America Merchant Services October 2010 - Present
First Data Merchant Services November 2003 - May 2009
First Data Corporation 1999 - 2009
First Data Merchant Services February 2000 - November 2003
First Data Merchant Services July 1999 - February 2000
First Data Merchant Services December 1996 - July 1999
Skills
Call Center, Avaya, Sla, Networking, Troubleshooting
Education
Nova Southeastern University 2002 — 2004
MS, Human Resources
Bethune-Cookman College 1992 — 1996
B.S, Psychology
ADP September 2015 - Present
Bank of America Merchant Services September 2014 - September 2015
CardConnect September 2013 - July 2014
American Express September 1999 - September 2013
American Express July 2004 - January 2008
American Express February 2001 - July 2004
American Express September 1999 - February 2001
Citicorp Diners Club January 1990 - September 1999
Skills
New Business Development, Sales Management, Customer Satisfaction, Coaching, Consultative Selling, Management, Marketing Strategy, Payment Systems, Financial Services, Selling, Marketing, Strategy, CRM, Credit Cards, Sales, Negotiation, Relationship Management, Business Development, Sales Operations, Sales Process, Leadership, Cross-functional Team..., Recruiting, Training, Salesforce.com, Team Management
Education
University of Phoenix
MBA, Business Administration
St. Norbert College
BA, Business Administration
Bank of America Merchant Services March 2015 - Present
WorldPay February 2012 - March 2015
Solis and Solis Management July 2011 - January 2012
NPC March 2009 - June 2011
TransFirst February 2007 - December 2008
Solis and Solis Management February 2005 - January 2007
Wells Fargo Merchant Services April 1995 - January 2005
Skills
Management, Merchant Services, Leadership, B2B, Sales, Electronic Payments, Start-ups, Credit Cards, Recruiting, Payments, Payment Systems, Payment Card Processing, Debit Cards, Mobile Payments, Acquiring, Business Development, Executive Management, Cross Selling, Strategic Partnerships, Transaction Processing, ACH, Salesforce.com, Payment Gateways, Relationship Management, Account Management, Loans, Cold Calling, Selling, Direct Sales, Sales Process, Financial Services, New Business Development, E-payments, Gift Cards, Sales Management, Payment Industry, Credit, Banking, Merchant Acquiring, Cards, Customer Acquisition, Loyalty Programs, Payment Services, Mobile Commerce, Customer Retention, PCI DSS, E-commerce, Business Relationship..., POS, EMV
Education
San Diego State University-California State University 1988 — 1990
BS, Finance
Bank of America August 2014 - Present
Wells Fargo February 2013 - June 2014
Bank of America Merchant Services April 2012 - February 2013
Bank of America June 2008 - April 2012
Skills
Credit, Loans, Banking, Small Business Lending, Commercial Banking, Mortgage Lending, Commercial Lending, Cross Selling, Deposits, Retail Banking, Financial Analysis, Credit Analysis, Credit Cards, Relationship Management, Branch Banking, Cash Management, Sales, Financial Services, Branch Management, New Business Development, Wealth Management, Business Planning, Team Building, Time Management, Lines Of Credit, Marketing, Consumer Lending, Negotiation, Credit Risk
Education
Northwood University 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Palm Beach State College
Bachelor of Business Administration (B.B.A.), Art/Art Studies, General
Bank of America Merchant Services May 2012 - Present
Astadia October 2011 - May 2012
Global360 June 2008 - October 2011
Metavante 2007 - 2008
Neiman Marcus 1998 - 2002
Wendys International 1997 - 1998
Brinker International 1991 - 1995
Skills
Financial Reporting, Financial Analysis, Forecasting, Accounting, Accounts Payable, Xactly Software, FRx, Epicor
Education
Southern Methodist University - Cox School of Business 1987 — 1991
BBA, Accounting
Xactly Level I Certified
Internal Revenue Service October 2013 - Present
General Dynamics Information Technology May 2013 - October 2013
Bank of America Merchant Services January 2012 - January 2013
Shepherd University January 2009 - December 2011
Ministry of Industry and Energy 1998 - 2006
Skills
Java, XHTML, C#, SQL, ASP, ASP.NET, Silverlight, AJAX, JavaScript, Critical Thinking, Problem Solving, Research, Working Alone, Smart Working, Business Intelligence, Fast Learner, Fast-paced, Router Configuration, Cisco IOS, Teamwork, Analytics, CCENT, Data Analysis, Microsoft Excel, Foreign Languages, Goal Oriented, Hospitality Management, ColdFusion, Vizio, Business Objects, Oracle, Databases, Troubleshooting, Visio, Requirements Analysis, Project Management, Programming, Program Management, Microsoft Office, Analysis
Education
Shepherd University 2009 — 2011
B.S., Computer science Networking and Security
The George Washington University 2004 — 2005
Certficate, Project Management, Public Policy and Negotiation
University of Tirana 2000 — 2002
Master of Business Administration (MBA), Business Administration and Management, General
Universiteti i Tiranës 1993 — 1997
Business Administration, Tourism Management
Bank of America Merchant Services August 2015 - Present
Bank of America Merchant Services February 2013 - July 2015
Bank of America Merchant Services October 2011 - January 2013
Bank of America September 2010 - September 2011
C.W. Roberts Contracting, Inc. December 2008 - January 2010
APAC March 2005 - November 2008
HNTB June 2002 - March 2005
The Church of Jesus Christ of Latter-day Saints: Seminaries and Institutes of Religion February 2000 - February 2002
Skills
Team Leadership, Market Analysis, Customer Relations, Microsoft Office, Budgeting, Budgets, Customer Service, Public Speaking, Team Building, Contract Negotiation, B2B, Marketing, Coaching, Recruiting, Sales Management, New Business Development, Marketing Strategy, Forecasting, Sales, Performance Management, Event Planning, Customer Satisfaction, Banking, Business Strategy, Strategic Planning, Direct Sales, Salesforce.com, Operations Management, Management, Training, Account Management, CRM, Sales Process, Sales Operations, Cold Calling, Strategy, Customer Retention, Credit, Leadership, Credit Cards, Employee Relations, Payment Card Processing, Cross Selling, Electronic Payments, Employee Training, Debit Cards, Payments, E-commerce, Hiring, Retail Banking
Education
University of Florida 2002 — 2004
BS
Santa Fe Community College 1998 — 2000
AA
LSQ Funding Group August 2015 - Present
Bank of America Merchant Services June 2008 - Present
Bank of America October 2007 - June 2010
Bank of America August 2006 - October 2007
Wells Fargo August 1997 - December 2004
Skills
Banking, Retail Banking, Sales, Management, Portfolio Management, Mortgage Lending, Loans, Credit Analysis, Relationship Management, Consumer Lending, Leadership
Education
San Jose State University
BA Corporate Financial Management, Accounting and Finance
Discover Financial Services April 2014 - Present
Bank of America Merchant Services September 2010 - April 2014
WorldPay April 2008 - September 2010
First Data Corporation March 2006 - April 2008
TeleCheck March 2003 - March 2006
Skills
Merchant Services, Electronic Payments, Payment Card Processing, Debit Cards, PCI DSS, Payment Gateways, Credit Cards, Payments, Payment Systems, Acquiring, Cards, Transaction Processing, Mobile Payments, Gift Cards, Credit
Education
Sam Houston State University 1996 — 2000
BBA, International Business/Economics (w/French Minor)
Bank of America Merchant Services May 1994 - Present
First Data 1994 - 2009
Chase Paymentech Solutions 1994 - 2009
Skills
Merchant Services, Electronic Payments, Acquiring, Debit Cards, Credit Cards, Transaction Processing, Relationship Management, Payments, PCI DSS, Mobile Payments, Payment Systems, Cards, Payment Card Processing, E-payments, ACH, Payment Industry, Financial Services, Credit, Cross Selling, Banking, Retail Banking, Financial Risk, Commercial Banking, Credit Risk, Treasury Management, Portfolio Management
Education
State University of New York College at Brockport 1978 — 1982
BS, Business Adminstration
Oceanside SR HS 1975 — 1977
HS
Bank of America Merchant Services November 2011 - Present
Skills
Customer Satisfaction, Operations Management, Project Management, Business Continuity, Call Center, Six Sigma, Change Management, Management, Process Improvement
Education
Spokane Falls Community College 2010 — 2011
Liberal Arts and Sciences/Liberal Studies
JP Morgan Chase Bank February 2011 - Present
N/A November 2010 - April 2011
Bank of America Merchant Services 2002 - 2010
Education
Northwood University 2006 — 2008
MBA, Business Management
Life Science Intelligence October 2013 - Present
Bank of America Merchant Services September 2012 - September 2013
Wolters Kluwer Health - Ovid Technologies April 2010 - October 2011
American Finance Solutions 2007 - 2008
Union Fidelity Mortgage 2005 - 2007
Bank of America 2002 - 2003
Charles Schwab 1997 - 2002
Skills
Loans, Team Leadership, Sales, Business Development, New Business Development, Salesforce.com, Investments, Research, Sales Management, Account Management, Sales Process, Management, CRM
Education
San Diego State University-California State University 1991 — 1995
BA, Economics
San Diego State University-California State University 1991 — 1995
BS Economics
Bank of America Merchant Services December 2007 - Present
Automated License Systems November 2005 - August 2007
CashWorks, Inc April 2005 - November 2005
MoneyMaker (formerly ACS) May 2000 - April 2005
Advance Paradigm Data Services May 1998 - May 2000
VeriFone, Inc January 1990 - May 1998
EDS, an HP Company September 1988 - January 1990
Education
Southeastern Oklahoma State University 1982 — 1984
Masters, Administrative Studies; Business Communication and Research
Southeastern Oklahoma State University 1980 — 1982
Bachelor of Arts, English major, Psychology/Journalism minor
SDL Government January 2015 - Present
Bank of America Merchant Services April 2014 - January 2015
Bank of America August 2012 - March 2014
Tidewater Home Mortgage Group April 2008 - May 2011
Go Mortgage Group May 2006 - September 2007
Aames Home Loans November 2005 - February 2006
NovaStar Home Mtg. / First Metropolitan Mortgage September 2003 - October 2005
First Residential Mortgage April 2000 - August 2003
Skills
Mortgage Lending, Sales, Selling, Finance, Loans, Leadership, Mortgage Banking, Credit, Negotiation, Refinance, B2B, FHA, VA loans, FHA financing, Consultative Selling, Machine Translation..., Government Contracting, VA Loans, Management, Customer Service, Team Building, Sales Management
Education
Radford University
Radford University
Bank of America Merchant Services October 2010 - Present
Heartland Payment Systems March 2003 - October 2010
Skills
Merchant Services, Credit Cards, Credit, Commercial Lending
Education
Southern Illinois University, Edwardsville 1987 — 1990
Business, Marketing
Bank of America Merchant Services December 2013 - Present
Financial Industry Regulatory Authority August 2009 - November 2013
Aerotek June 2008 - July 2009
First Data Corporation October 2002 - May 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Recruiting
Education
Penn State University 1998 — 2001
Bachelor's degree, Graphic Design
Bank of America Merchant Services January 2010 - Present
Bank of America September 1974 - December 2009
Education
Riverside Community College 1974 — 1976
Bank of America Merchant Services August 2014 - Present
On Lok Lifeways October 2008 - August 2014
AT&T December 2003 - December 2007
San Francisco Department of the Environment December 2001 - November 2003
Charles Schwab January 2000 - December 2001
Skills
Marketing, Advertising, Community Outreach, Nonprofits, Event Planning, Volunteer Management, Program Development, Fundraising, Healthcare, Public Speaking, Social Services, Managed Care, Case Management, Public Relations, Social Media
Education
San Francisco State University
BS, Marketing
Bank of America Merchant Services August 2010 - Present
First Data Corporation November 2005 - June 2011
First Data Corporation October 2004 - November 2005
First Data Corporation June 2003 - October 2004
Arrow Electronics November 2002 - June 2003
KPMG Peat Marwick September 1999 - November 2002
Education
St. John's University, The Peter J. Tobin College of Business 1998 — 1999
Masters of Accounting, Accounting
Saint John's University 1994 — 1998
Bachelors of Science, Accounting
US Navy December 2014 - Present
Leesburg Today January 2014 - August 2014
Killeen Daily Herald February 2013 - January 2014
KCEN-TV August 2012 - September 2013
Bank of America Merchant Services January 2009 - December 2010
Beneficial Bank December 2006 - June 2008
Skills
Journalism, Broadcast, Storytelling, Writing, Editing, Press Releases, Broadcast Journalism, News Writing, Television, ENPS, Video Editing, Broadcast Television, New Media, Producing, Breaking News, Media Production, Newspapers, Internet, Social Media, Public Affairs
Education
North Carolina State University 2008 — 2010
Bachelor of Arts (BA), Communication and Media Studies
Temple University 2007 — 2008
Communication and Media Studies
Bank of America Merchant Services September 2014 - Present
New Milford Board of Educaton September 2008 - August 2014
Paterson Board of Education September 2005 - August 2008
DePaul High School September 2004 - August 2005
Skills
Teaching, Microsoft Office, Public Speaking, Research, Customer Service, Microsoft Excel, Curriculum Design, PowerPoint, Curriculum Development, Microsoft Word, Coaching, Strategic Planning, Voice Over, Voice Acting, Voiceovers, Higher Education, Classroom, Tutoring, Lesson Planning, Classroom Management, Teacher Training, Educational Technology, Educational Leadership, Instructional Design
Education
Rutgers, The State University of New Jersey-New Brunswick 2000 — 2003
Bachelor of Arts (B.A.), English Language and Literature/Letters
The Clemmons Group March 2014 - Present
Wells Fargo Home Mortgage September 2013 - May 2014
Bank of America June 2012 - September 2013
Bank of America Merchant Services December 2009 - June 2012
Bank of America 2006 - 2009
Skills
Mortgage Lending, Credit, Banking, Commercial Banking, Consumer Lending, Merchant Services, Commercial Lending, Series 7, Wealth Management, Investments, Cash Management, Treasury Management, Small Business Lending, Mortgage Banking, Loan Origination, Series 63, Credit Analysis, Retail Banking, Series 6, Refinance, Residential Mortgages, Relationship Management, Cross Selling, First Time Home Buyers, FHA, Real Estate, Private Banking, Branch Management, Financial Services, Banking Relationships, Financial Advisory, Loan Modifications, Home Equity Lines of..., Home Equity Loans, VA loans, FHA financing, Construction Loans, USDA, Government Loans, Finance, Mortgage Servicing, Lines Of Credit, Business Relationship..., Default, Real Estate Economics, Property, High Net Worth..., Wealth Management..., Customer Retention, Portfolio Management
Education
Southern Methodist University 1995 — 2000
Bachelor's degree, Economics and Fianacial Applications
Bank of America Merchant Services February 2014 - Present
Chase Paymentech Merchant Solutions March 2011 - February 2014
Bank of America Merchant Services June 2007 - March 2011
ABN AMRO Merchant Services 2001 - 2006
LaSalle Bank 2000 - 2001
LaSalle Bank 1987 - 2000
Skills
Merchant Services, Salesforce.com, Banking, Direct Sales, Sales, Credit Cards, Credit, Relationship Management, CRM, Sales Process, Selling, Payments, Payment Card Processing, Account Management, Cash Management, Financial Analysis, New Business Development, Finance, Leadership, Electronic Payments, Commercial Banking, Sales Management, Strategy, Customer Retention, Loans, Financial Services, Debit Cards, Cross Selling, Payment Systems, Commercial Lending, ACH, Credit Analysis
Education
Northwood University 1995 — 1998
BBA, Management
Bank of America Merchant Services February 2015 - Present
Bank of America Merchant Services March 2013 - July 2015
Western Governors University May 2012 - August 2013
Skills
Windows 7, A Certified, Network Administration, Windows, HTML, Troubleshooting, Operating Systems, Java, Computer Repair, Technical Support, CompTIA, Software Installation, Wireless Networking, Help Desk Support, TCP/IP, CompTIA Network, Customer Service, Data Analysis
Education
Western Governors University 2012 — 2012
Bachelor of Science (BS), Business Information Technology
Spokane Falls Community College 1999 — 2001
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences, General
Bank of America Merchant Services 1987 - Present
Education
Southern Connecticut State University
Bachelor's degree, Business
Qualpay October 2014 - Present
Merchant e-Solutions July 2013 - July 2014
Merchant e-Solutions April 2012 - July 2013
Merchant e-Solutions January 2008 - April 2012
Merchant e-Solutions May 2005 - January 2008
Merchant e-Solutions October 2003 - May 2005
Bank of America Merchant Services November 2000 - October 2003
Skills
Payments, Payment Card Processing, Credit Cards, Call Centers, Payment Gateways, Electronic Payments, E-commerce, Merchant Services, Payment Systems, Debit Cards, Help Desk Support, Credit, Leadership, Management, Analytics, Account Management, Training, Chargebacks, Acquiring, Electronic Payment..., Banking, Payment Industry, Troubleshooting, Customer Service, PCI DSS, Merchant Acquiring, Transaction Processing, Merchant Card Processing, POS, Cards, E-payments, Credit Card Fraud, Risk Assessment, Mobile Payments, Merchant Accounts, Credit Card Transaction..., Credit Card Terminals, Payment Cards, Online Payment, Online Payment Solutions, Fraud
Education
Spokane Community College 1997 — 1998
Health Record Clerk Cert
Spokane Falls Community College 1996 — 1997
Bank of America Merchant Services January 2007 - Present
Skills
Merchant Card Processing
Education
New Jersey City University
SunTrust Bank February 2013 - Present
Bank of America Merchant Services January 2012 - October 2012
JPMorgan Chase August 2010 - November 2011
Bank of America July 2003 - August 2010
Skills
Customer Service, Cash Management, Small Business Lending, Consumer Lending, Outlook, Commercial Lending, Microsoft Excel, Commercial Banking, Microsoft Office, Loans, Credit Analysis, Credit, Accounting, Loan Origination, Retail Banking, Microsoft Word, Mortgage Lending, Merchant Services
Education
Northwest Florida State College
Bank of America Merchant Services January 2015 - Present
Xerox June 2009 - August 2014
Red Lion Hotels January 2004 - May 2009
Skills
Training, Team Leadership, Customer Satisfaction, Event Management, Customer Service, Employee Training, Hospitality, Hospitality Industry, Hospitality Management, Hotels, Leadership, Microsoft Office, Team Building, Troubleshooting
Education
North Idaho College
St. Maries High School
JLG Industries March 2013 - Present
Bank of America Merchant Services August 2010 - March 2013
Victoria's Secret September 2010 - April 2011
Skills
Manufacturing, Process Improvement, Six Sigma, Continuous Improvement, Inventory Management, Strategic Sourcing, Lean Manufacturing, MRP, Supply Management
Education
Shippensburg University of Pennsylvania 2004 — 2008
BSBA, Marketing
Bank of America Merchant Services 2005 - Present
Jack in the Box December 2002 - October 2005
Skills
Time Management, Leadership, Employee Training, Customer Service, Call Centers
Education
Spokane Falls Community College 2001 — 2003
American Sign Language
Bank of America Merchant Services December 2012 - Present
Bank of America June 2010 - December 2012
Bank of America August 2009 - June 2010
Bank of America January 2006 - August 2009
Phoenix Life Insurance Company April 1989 - December 2005
Skills
Strategy, Vendor Management, Risk Management, Project Management, Business Intelligence, Banking, Process Improvement, Program Management
Education
Rensselaer Hartford Graduate Center Inc 1997 — 1998
Computer
University of North Texas
Bachelor's degree, Management