Bank of America Merchant Services
Industry: Merchant services company
DescriptionBank of America Merchant Services is a merchant services company owned by partners Bank of America and First Data. It is among the largest payments processing companies in the United States based on card-transaction volume. Bank of America Merchant Services was created by Bank of America and First Data in 2009. CEO: Tim Tynan Founded: 2009 CFO: Nicolas V. Chater Corporate secretary: JoAnn P. Carlton Subsidiaries: First Data Services LLC, Parent organizations: Bank of America, First Data Executive vice president: Thomas Fontana, Kevin Sisk
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Bank of America Merchant Services Employees
Bank of America Merchant Services June 1998 - Present
Skills
Relationship Management, Business Development, Financial Services, Negotiation, Credit, Sales, Account Management, Credit Cards, Customer Retention, Finance, Leadership, Management, Marketing, Risk Management, Sales Management, Banking, Customer Service, Strategic Planning, Team Building
Education
University of Phoenix 2011 — 2014
Business, Management, Marketing, and Related Support Services
7th Day Adventist School
High School/Secondary Diploma Programs
Bank of America Merchant Services March 2014 - Present
First Data Merchant Services January 2008 - March 2014
Pay By Touch May 2004 - February 2006
First Data Merchant Services December 2001 - May 2004
Health Communications October 1999 - December 2001
Concord EFS December 1998 - October 1999
Skills
Product Management, Training, Marketing, Project Management, Merchant Services, Payment Card Processing, Relationship Management, Mobile Payments, Payment Gateways, Account Management, Salesforce.com, E-commerce, Mobile Commerce
Education
University of Mississippi - School of Business Administration 1994 — 1998
Bachelor of Business Administration, Marketing
Bank of America Merchant Services September 2014 - Present
Bank of America March 2012 - August 2014
California Family Fitness March 2009 - March 2012
Cafe-Razzi July 2005 - December 2008
Genesis Wealth Group June 2002 - January 2003
Skills
Account Management, Banking, Building Relationships, Business Development, Coaching, Customer Retention, Customer Service, Entrepreneurship, Event Planning, Fitness, Leadership, Management, Marketing Strategy, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Project Management, Sales, Sales Management, Social Media Marketing, Social Networking, Strategic Planning, Team Building, Team Leadership, Training
Education
University of San Francisco 2003 — 2006
Bachelor of Science (BS)
Worldpay April 2015 - Present
Bank of America Merchant Services June 2013 - April 2015
Therm-All Insulation June 2012 - June 2013
AT&T August 2010 - June 2012
Rapids Car Wash April 2008 - August 2010
Chase Paymentech April 2007 - August 2008
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Research, Outlook, Teaching, Photoshop, Time Management, Sales, Account Management, Sales Management, Team Building, Leadership, Salesforce.com
Education
University of Louisiana at Monroe
Bank of America Merchant Services August 2014 - Present
Bank of America March 2010 - August 2014
Bank of America 2003 - 2010
Skills
Banking, Sales, Sales Management, Customer Service, Team Leadership, Coaching, Leadership, Management, Loans, Retail Banking, Relationship Management, Team Building
Education
University of Massachusetts, Amherst 1999 — 2002
Management/Marketing
UMASS
Management and Marketing
Heartland Payment Systems May 2009 - Present
Bank of America Merchant Services May 2001 - May 2009
Skills
Credit Cards, Payment Card Processing, Payments, Electronic Payments, Mobile Payments, Account Management, Banking, Loyalty Programs, Financial Services, CRM, Portfolio Management, Sales, Payment Systems, Merchant Services, Relationship Management, Loans, POS, Customer Retention, Cards, Credit, Leadership, Call Centers, PCI DSS, E-payments, Strategic Partnerships, Debit Cards, B2B, Direct Sales, E-commerce, Transaction Processing, Negotiation, Small Business, Executive Management, Mobile Commerce, Strategy, Customer Acquisition, Cold Calling, Business Relationship..., Business Development, Loyalty Marketing
Education
University of Kentucky 1993 — 1997
BA, Journalism
Bank of America Merchant Services July 2013 - Present
Farmers Insurance June 2011 - November 2014
Comerica Bank October 2008 - December 2010
Comerica Bank July 2007 - October 2008
Skills
Property & Casualty..., Umbrella Insurance, Commercial Insurance, Term Life Insurance, Life Insurance, Homeowners, Casualty, General Insurance, Renters, Whole Life, Legal Liability, Liability, Fixed Annuities, Universal Life, Commercial Lines, Professional Liability, Account Management, Manage Client..., Communication, Cross-functional Team..., Financial Reporting, Outstanding..., Creative Problem Solving, Flexibility, Banking, Business Development, CRM, Customer Retention, Customer Service, Insurance, Leadership, Sales
Education
University of South Carolina-Columbia 1990 — 1995
B.S., Sport Admin
MD Anderson Cancer Center March 2015 - Present
The Petrochemical Standard June 2014 - January 2015
First Data Corporation April 2011 - June 2013
First Data Corporation April 2010 - April 2011
First Data Corporation February 2010 - April 2010
Bank of America Merchant Services November 2009 - February 2010
Bank of America Merchant Services May 2009 - November 2009
Skills
Call Centers, Strategy, Analysis, Troubleshooting, Business Analysis, Debit Cards, Credit Cards, Physics, Laboratory Skills, Petrochemical, Market Analysis, Research, Reporting & Analysis, Financial Services, Vendor Management, Business Networking, Banking, Payments, Coaching, Mathematical Physics, Training, Microsoft Office, Performance Reviews, Process Improvement, Data Analysis
Education
University of Louisville 2010 — 2013
Bachelor of Science (B.S.), Applied Physics
Pleasure Ridge Park
Bank of America Merchant Services 2015 - Present
Bank of America 2012 - 2014
Bank of America 2010 - 2012
Bank of America 2009 - 2010
Countrywide Financial 2007 - January 2009
Countrywide Financial 2005 - 2007
Countrywide Financial 2003 - 2005
Countrywide Financial 2003 - 2003
Countrywide Financial 2002 - 2003
duPont Aerospace 1998 - 2000
Skills
Vendor Management, Risk Management, Process Improvement, Program Management, Strategic Planning, Change Management, Management, Human Resources, Leadership, Outsourcing, Strategy, Personnel Management, Executive Management, Regulatory Affairs, Continuous Improvement, Contract Negotiation, BPO, Business Transformation, Management Consulting, Mergers & Acquisitions, Operations Management, Regulatory Compliance, Organizational Design, Business Unit Start-up, Turn-around Situations
Education
University of Southern California 2000 — 2002
MBA, Finance and Consulting
University of Southern California 1994 — 1998
BS, Aerospace Engineering
Bank of America Merchant Services September 2014 - Present
Clear Channel Radio May 2013 - Present
Professional Payroll Corp June 2011 - May 2013
Morstan General Agency June 2009 - June 2011
NSi Insurance Group March 2004 - June 2009
Liberty Mutual Insurance Company March 1986 - March 2004
Skills
Workers Compensation, Sports, Sales, Insurance, Radio, Sales Management, Payroll services and..., Commercial Insurance, Payroll, Ran the Miami ING Half..., Did on air radio work..., Property, Voiceovers, Customer Service, Digital Marketing, Integrated Marketing, Marketing, Media Planning, Radio Broadcasting, Cold Calling, Property, Property & Casualty..., Social Media
Education
University of South Florida
Bachelor of Arts (BA), Communications
Progressive Insurance June 2014 - Present
Progressive Insurance May 2012 - May 2014
Huntington National Bank September 2011 - May 2012
Bank of America Merchant Services March 2008 - August 2011
Skills
Sales, Customer Service, Sales Management, Banking, Branch Banking, Branch Operation, Claims Handling, Claims Resolution, Account Management, Leadership, Insurance, Finance, Public Speaking, Customer Retention, Call Centers, Cold Calling, Building Relationships, Coaching, Cross Selling, Direct Sales, Team Leadership, Risk Management, Networking, Loans, Training, Process Improvement, Marketing, Analysis, Project Planning, Customer Satisfaction, Investments, Customer Experience, Credit Cards, Team Building, Time Management, Subrogation, Claims Management, Negotiation, Management, Claim, Financial Services
Education
University of Phoenix 2009 — 2010
n/a, Communications
Saint John's University 2006 — 2007
Biomedical Engineering, Physics
Rockingham Honda August 2015 - Present
Proper Realty Group August 2014 - Present
Bank of America Merchant Services July 2013 - July 2014
Verizon Wireless March 2012 - July 2013
T-Mobile 2007 - 2010
Skills
Sales&Marketing, Sales Growth, Customer Satisfaction, B2B, Customer Retention, Direct Sales, P, Sales, Sales Operations, Sales Presentations, Telemarketing, Cold Calling, Sales Process, Customer Service, Account Management, Microsoft Office, Leadership, Salesforce.com, Time Management, Sales Management, Management
Education
UMass Lowell 2010 — 2013
Bachelor of Arts (B.A.), Sociology
UMass Boston 2007 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management, General
Bank of America Merchant Services June 2013 - Present
Bank of America Merchant Services January 2011 - June 2013
Bank of America Merchant Services February 2010 - January 2011
USA Payment Services August 2009 - December 2009
First Data Corporation December 2004 - August 2009
First Data Corporation August 2003 - December 2004
Skills
Merchant Services, Recruiting, Payment Card Processing, Debit Cards, Electronic Payments, Management, Training, Portfolio Management, Mobile Payments, Sales, Product Marketing, Acquiring, Credit Cards, E-payments, Payment Gateways, Relationship Management, Payments, Salesforce.com, Risk Management, Cold Calling, Program Management, Sales Process
Education
University of New Orleans 1998 — 2003
Psychology, Psychology
Bank of America Merchant Services
Skills
Banking, Treasury Management
Education
University of North Carolina at Chapel Hill
AB, Political Science
Wake Forest University - Babcock Graduate School of Management
MBA, General Management / Finance
Bank of America Merchant Services January 2015 - Present
Bank of America July 2013 - January 2015
North Dallas Home Theater May 2012 - July 2013
Skills
Microsoft XP/Office..., Teamwork, Excellent Communication, Direct Sales, Customer Satisfaction, Account Management, Team Leadership
Education
University of North Texas 2006 — 2013
Bachelor of Business Administration (B.B.A.), Entrepreneurial and Small Business Operations
Bank of America Merchant Services October 2012 - Present
Bank of America Merchant Services July 2009 - October 2012
Skills
Customer Service, Microsoft Office
Education
The University of Montana
Super Stealthy Startup September 2014 - Present
Bank of America Merchant Services June 2011 - July 2014
Trust Company of America February 2007 - June 2011
Allstate Insurance March 2006 - January 2007
American Family Insurance April 2001 - November 2005
Spence Cassidy and Associates February 2000 - April 2001
Skills
Salesforce.com, Leadership, CRM, Project Management, New Business Development, Marketing, Management, Sales, Public Speaking, Coaching, Customer Service, Sales Operations, Project Planning, Analysis, Data Analysis, Fundraising, System Administration, Insurance, Strategic Planning, Team Building, Account Management, Financial Services, Sales Management, Vendor Management, Business Strategy, Customer Satisfaction, Team Leadership, Training, Strategy, Budgets, Process Improvement, Business Development, Microsoft Excel, Marketing Strategy, Program Management, Banking, Teamwork, Time Management, Direct Sales, Risk Management, Recruiting, Cross-functional Team..., Relationship Management, Leadership Development, Customer Retention, Business Planning, Human Resources, Business Analysis, PowerPoint
Education
University of Phoenix 2009 — 2011
MBA, Global Management
University of Economics in Krakow 1994 — 1999
MA, Economics, International Trade
John F. Kennedy University November 2007 - Present
Washington Mutual Card Services May 2005 - November 2007
University of Phoenix May 2002 - May 2005
Bank of America Merchant Services August 1989 - May 1999
Skills
Research, Higher Education, Leadership, Teaching, Public Speaking, Student Affairs, Leadership Development, Program Development, Career Counseling, Nonprofits, Coaching, Instructional Design, Staff Development, Training, E-Learning, Adult Education, Community Outreach, Strategic Planning, Management, Grant Writing
Education
Golden Gate Univeristy 1996 — 2005
Doctor of Business Administration (DBA), Business
University of Phoenix 1986 — 1988
Master of Business Administration (MBA), Business
Zenefits June 2015 - Present
Bank of America Merchant Services December 2013 - June 2015
Enterprise Fleet Management January 2013 - December 2013
Enterprise Fleet Management September 2007 - January 2013
Enterprise Rent A Car January 2006 - September 2007
Colorado Soccer International May 2002 - May 2005
Skills
Business Development, Forecasting, Negotiation, Competitive Analysis, Networking, Management, New Business Development, Strategy, Sales, Contract Negotiation, Strategic Planning, Selling, Cold Calling, Coaching, Customer Satisfaction, Sales Management, Marketing, Direct Sales, Risk Management, B2B, Automotive, Sales Process, Key Account Management, Account Management, Sales Operations, Customer Retention, Advertising, Finance, Customer Service, Sales Presentations, Salesforce.com
Education
University of Northern Colorado 2001 — 2005
BS, Secondary Education and Teaching
Chase Paymentech July 2015 - Present
Heartland Payment Systems July 2011 - July 2015
Chase Paymentech August 2005 - July 2011
Bank of America Merchant Services June 1990 - July 2005
Skills
Electronic Payments, Payment Card Processing, Merchant Services
Education
University of Louisville 1985 — 1990
BSBA, Marketing
First Data Corporation May 2015 - Present
JetPay Corporation February 2014 - Present
Heartland Payment Systems January 2013 - February 2014
Bank of America Merchant Services January 2010 - January 2013
First Data USA 2008 - 2009
First Data USA 2003 - 2008
Skills
Strategic Planning, Customer Relations, P&L Management, Team Building, Negotiation, Selling, Complex Solutions, Budgeting, Sales Management, Account Management, Consultative Selling, Contract Negotiation, Forecasting, B2B, Acquiring, Merchant Services, New Business Development, Payment Processing, P&L, Business Strategy, Payments, Contract Negotiations, E-commerce, Solution Selling, Team Leadership, Coaching, Strategic Partnerships, Payment Card Processing, Electronic Payments, Mobile Payments, Credit Cards, Payment Systems, Debit Cards, E-payments, Payment Gateways, Business Development, Transaction Processing, Gift Cards, Customer Service, Income Statement, Budgets, Leadership, Sales, ACH, Cards, Management, Credit, Enterprise Software, Loyalty Programs, Relationship Management
Education
University of Minnesota-Twin Cities
BS, Business Administration and Economics
RxCrossroads December 2014 - Present
RxCrossroads February 2014 - December 2014
Bank of America Merchant Services December 2008 - June 2013
Bank of America Merchant Services June 2007 - December 2008
Bank of America Merchant Services May 2006 - June 2007
Bank of America Merchant Services May 2005 - May 2006
Skills
Language Skills, Call Center, Credit Cards, Customer Experience, Credit, Contact Centers, Workforce Management, Coaching Staff, Customer Satisfaction, Customer Retention, Telemarketing, Inbound Marketing, Process Improvement, Performance Management, Training, Hiring, Customer Engagement, Key Performance..., Call Centers, Relationship Management, Employee Engagement, Workforce Planning, Technical Support, Merchant Services, Customer Support, Onboarding, Avaya, Recruiting, Benefits Administration, PeopleSoft, Coaching, Performance Improvement, Team Building, Performance Appraisal, Employee Training, FMLA, Employee Recognition, Employee Management, Employee Relations, Outlook, Metrics, Interviews, Employee Benefits, Leadership, Management, Career Development, Time Management, Six Sigma, Team Leadership
Education
University of Louisville 2010 — 2013
Bachelor of Science (B.S.), Leadership Organizational Development & Learning
University of Louisville 2010 — 2013
Bachelor of Science (B.S.)
Bank of America Merchant Services January 2015 - Present
Bank of America Merchant Services January 2010 - Present
Bank of America October 2006 - December 2009
Bank of America September 2005 - October 2006
Bank of America June 2001 - September 2005
Bank of America June 1996 - May 2001
Skills
Merchant Services, Payment Card Processing, Credit Cards, Electronic Payments, Debit Cards, Portfolio Management, Strategy, Financial Services, Leadership, Risk Management, Relationship Management
Education
University of Phoenix 1997 — 2000
BS, Business Management
Elavon, Inc. May 2011 - Present
Bank of America Merchant Services May 2009 - November 2010
Bank of America Merchant Services November 2007 - May 2009
Bank of America Merchant Services October 2006 - November 2007
National Processing Company 1999 - October 2006
Skills
Merchant Services, Electronic Payments, Debit Cards, Credit Cards, Payment Card Processing, Acquiring, Payment Systems, Gift Cards, Credit, Mobile Payments, Payments, Banking, Transaction Processing, Portfolio Management, Merchant Acquiring
Education
University of Louisville 1986 — 1989
UPS August 2013 - Present
SMC3 May 2012 - May 2013
SMC3 August 2009 - May 2012
Bank of America Merchant Services May 2008 - December 2009
Bank of America Merchant Services December 2006 - May 2008
Skills
Six Sigma, SharePoint, Databases, Business Analysis, Quality Assurance, Business Process, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, MySQL, JavaScript, HTML, Tomcat, Access, Web Applications, Visual Basic, Visual Studio, Web Development, Agile Methodologies, PHP4/5, phpMyAdmin, Java, CSS, Subversion, SDLC, MVC, JSP, JDBC, SQL, PHP, Analysis, Programming, Software Development, User Interface Design, Software Engineering, VB.NET, Requirements Gathering, Process Improvement, Requirements Analysis, Database Design, AJAX, Crystal Reports, Software Project..., Web Services, Testing, SSRS, ETL, Software Documentation, Technical Support
Education
University of Phoenix 2007 — 2009
Bachelor, Software Engineering
NCBT 2003 — 2005
Associates, Computer Application Technology
State Farm January 2015 - Present
Bank of America Merchant Services April 2007 - March 2014
Bank of America December 2004 - April 2007
Skills
Direct Sales, Payment Card Processing, Mobile Payments, Credit Cards, Sales, Business Development, Strategic Planning, Leadership, Banking, Sales Management, Management, Team Building, Risk Management
Education
University of Maryland College Park 1998 — 2002
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Cardinal Express, LLC February 2015 - Present
Vantiv October 2013 - January 2015
First Data Corporation (Bank of America Divestiture) November 2012 - June 2013
Bank of America Merchant Services January 2008 - October 2012
UPS Supply Chain Solutions May 2003 - January 2008
Skills
TECHNICAL SKILLS, Customer Service, Process Improvement, Microsoft Excel, Payments, Microsoft Office, Inventory Management, PowerPoint, Employee Relations, Customer Satisfaction, Strategic Financial..., Credit, Sales, Team Leadership, Outlook, Banking, Team Building, Project Management, Training, Data Analysis, Business Development, Operations Management, Analysis, Strategy, Risk Management, Financial Analysis, Forecasting, Call Centers, Leadership, Negotiation, Management, Coaching, Credit Cards, Team Management, Customer Retention, SAP, Performance Management, Strategic Planning, Recruiting, Customer Experience, Hiring, Interviews, Human Resources, Leadership Development, Business Analysis, Business Planning, Cross-functional Team..., Access
Education
Indian University Southeast 2008 — 2011
Bachelor of Science, Finance
University of Louisville 2005 — 2008
Bank of America Merchant Services November 2014 - Present
Kempsville Chiropractic July 2014 - November 2014
Mad Events, LLC May 2014 - October 2014
Maya Couture Bridal December 2013 - April 2014
PHH Mortgage May 2013 - December 2013
Buschman, Ahern, Persons & Bankston February 2011 - May 2013
Rio Hair Studio August 2009 - February 2011
Law Office of Beth M. Terry, P.A. August 2007 - August 2009
Target December 2004 - August 2007
Skills
Customer Service, Outlook, Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Mortgage Lending, Call Centers, Sales, Vendor Management, Time Management, Budgets, Data Entry, Retail, Teamwork, Public Speaking, Leadership, Marketing
Education
University of North Florida 2009 — 2011
Bachelor of Science (BS), Communitcation - Advertising
Florida State College of Jacksonville 2007 — 2009
Associate of Arts (AA), Education
Bank of America Merchant Services February 2013 - Present
DJG Productions February 2012 - Present
Q Capital Strategies 2005 - 2012
Federated Department Stores, Rich's Division 1981 - 1997
Skills
Financial Analysis, New Business Development, Fixed Annuities, Portfolio Management, Sales, Insurance, Management
Education
University of Nebraska-Lincoln
Business Management
Bank of America Merchant Services July 2015 - Present
Bank of America Merchant Services December 2013 - July 2015
Southwest airlines September 2011 - December 2013
Modern Marketing Inc. March 2009 - September 2011
Skills
Management, Sales, Customer Service, Training, Account Management, Team Building, Sales Management, Microsoft Office, Salesforce.com, Strategic Planning
Education
University of North Texas
Communication, General
KPMG US April 2015 - Present
KPMG US July 2013 - April 2015
Bank of America Merchant Services June 2010 - July 2013
TalentBridge May 2007 - May 2010
Bobbi Brown Cosmetics May 2005 - April 2007
Skills
Marketing, Email Marketing, Account Management, Product Marketing, Social Media Marketing, Corporate Communications, Marketing Communications, Mass Email Marketing, Direct Mail Campaigns, Direct Mail Pieces
Education
University of North Carolina at Chapel Hill
Bachelor's, Communications Studies
JPMorgan Chase & Co. September 2014 - Present
Bank of America Merchant Services May 2013 - September 2014
Dmipueblo Emprende S.L. December 2011 - March 2013
Creative Workshop January 1990 - March 2013
Skills
Advertising, Brand Development, Creative Direction, Branding & Identity, Packaging, Graphic Design, Adobe Creative Suite, Web Design, Media Planning, Media Buying, Direct Marketing, Brand Management, Integrated Marketing, InDesign, Logo Design
Education
University of Missouri - St. Louis 1980 — 1984
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Bank of America Merchant Services September 2015 - Present
Bank of America December 2002 - September 2015
DuPont June 1995 - December 2002
Skills
Business Process..., Six Sigma, Change Management, Process Improvement, Program Management, Cross-functional Team..., Project Portfolio..., Forecasting, Quality Management, Operations Management, Training, Project Management, Black Belt, Portfolio Management, Leadership, Performance Management, Risk Management, Vendor Management, Lean Manufacturing, Strategy, Mergers & Acquisitions, Strategic Planning, Management, Continuous Improvement, Manufacturing, Business Strategy, Product Development, Business Transformation, Financial Services, Operational Excellence, PMO, Process Engineering, Management Consulting, Executive Management, Banking, Enterprise Software, Business Analysis, IT Strategy, Human Resources, Business Process
Education
University of South Carolina - Darla Moore School of Business 1999 — 2001
MBA, Operations Management
University of South Carolina-Columbia 1991 — 1995
Bachelor's of Science, Chemical Engineering
Bank of America Merchant Services January 2011 - Present
Bank of Americe Merchant Services April 2008 - December 2010
Bank of America November 2005 - April 2008
The Louisville Zoo July 2003 - November 2005
National Processing Company February 1998 - July 2003
Skills
Credit Cards, Payment Card Processing, Relationship Management, Customer Retention, Credit, Portfolio Management, Commercial Banking, Customer Satisfaction, Management, Process Improvement, Sales, Merchant Services
Education
University of Louisville continuing education 1999 — 2001
Bachelor of Arts (B.A.), Communication and Media Studies
University of Louisville 1989 — 1992
BA, Communications
Bank of America Merchant Services January 2010 - Present
First Data Corporation November 2008 - December 2009
Chase Paymentech March 2003 - October 2008
Chase Paymentech March 2000 - May 2003
EDS/Neodata June 1994 - March 2000
Skills
Vendor Management, Merchant Services, Relationship Management, Electronic Payments, Salesforce.com, Debit Cards, Account Management, Payment Gateways, Payments, Credit Cards, E-commerce, Customer Service, Mobile Payments, Payment Card Processing, Management, Payment Systems, Acquiring, Leadership
Education
University of Phoenix 2007 — 2009
BS, Business Management
JPMorgan Chase November 2011 - Present
Bank of America Merchant Services May 2008 - September 2011
FDC May 2007 - May 2008
FDC March 2006 - May 2007
Skills
B2B, CRM, Customer Service, Management, Sales Management, Strategy, Banking, Retail, Direct Sales, Account Management, Sales Operations, Business Development, Sales, Payments, Salesforce.com, New Business Development, Relationship Management
Education
University of Pittsburgh 1998 — 2002
TransFirst October 2002 - Present
Bank of America Merchant Services 1997 - 2002
Chase Paymentech 1992 - 1997
Skills
Credit, Credit Cards, Banking, Electronic Payments, Payments, Financial Analysis, Risk Management, Financial Services, Strategic Partnerships, Relationship Management, Merchant Services, Payment Card Processing, Debit Cards, Executive Management
Education
University of Kentucky
Bank of America Merchant Services August 2013 - Present
First Data Corporation July 2012 - August 2013
Skills
Regulations, Payment Card Processing, Risk Management, Operational Risk, Operational Risk..., Credit Cards, Merchant Services, Banking, Payment Systems, Call Centers, Credit, Mobile Payments, Payments
Education
University of Maryland University College 2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lincoln Financial Advisors June 2013 - Present
MetLife January 2011 - May 2013
Hartford Life July 2001 - January 2011
Bank of America March 1991 - July 1998
Bank of America Merchant Services March 1991 - April 1996
Skills
Life Insurance, Insurance, Estate Planning, Leadership, Management, Series 63, Series 7, Series 24
Education
University of Southern California 1986 — 1990
BA, Social Science and Communication
De La Salle High School 1983 — 1986
Emerge Interactive May 2012 - Present
Emerge Sustainability April 2012 - Present
TR Land Conservancy September 2008 - Present
Bank of America Merchant Services November 2005 - September 2011
Bank of America October 2004 - October 2005
Bank of America October 2003 - August 2004
Strategy Custom Publishing Inc. March 2002 - March 2003
Salt Lake Magazine/JES Publishing Inc. November 2000 - March 2002
University of Oregon August 1998 - August 2000
Delta Sigma Phi Fraternity June 1994 - August 1998
Skills
Strategy, Leadership, Sales, Project Planning, Sustainability, Banking, Real Estate, Enterprise Software, Retail, Mortgage Lending, Strategic Planning, Marketing Strategy, Marketing, Business Development, Management, Project Management, Social Media Marketing, New Business Development, Account Management, Social Media
Education
Willamette University - Atkinson Graduate School of Management 2012 — 2012
Certificate in Sustainable Enterprise, Sustainability Studies
Willamette University - Atkinson Graduate School of Management 2010 — 2012
Master of Business Administration (MBA), Business, Sustainable Enterprise
University of Oregon 1998 — 2000
n/a, Business
Utah State University 1988 — 1994
BS, Political Science, Philosophy
Logan High 1984 — 1989
Bank of America Merchant Services October 2014 - Present
TSYS Acquiring Solutions May 2011 - October 2014
Apriva May 2009 - April 2011
Hypercom HBNet June 2008 - May 2009
Bank of America December 2004 - June 2008
Fleet Bank (merged with Bank of America) October 2002 - December 2004
First Data Corp. 1995 - 2002
SPS Payment Systems 1993 - 1995
DataCard Corporation 1991 - 1993
Discover Card Financial Services 1985 - 1991
Skills
Product Management, New Business Development, Business Relationship..., Market Development, Electronic Payments, Payments, Payment Card Processing, Business Development, Customer Service, E-commerce, Product Development, CRM, Payment Systems, Account Management, Payment Gateways, Strategy, Leadership, Strategic Partnerships, Mobile Payments, Merchant Services, Negotiation, Sales Management, Sales, Product Marketing, Relationship Management, Cards, Mobile Devices, Management, Sales Process, Debit Cards, Executive Management, Acquiring, Integration, E-payments, Financial Services, Process Improvement, Banking, Transaction Processing, Payment Industry, Mobile Commerce, ACH, Payment Cards, EMV, Gift Cards, NFC, Credit Cards, Smart Cards, Loyalty Programs
Education
University of Phoenix
Business Administration
Bank of America Merchant Services December 2014 - Present
Bank of Amercia Merchant Services February 2011 - Present
Ceridian Stored Value Solutions July 2006 - May 2011
National Processing Company January 1999 - July 2006
National Processing Company (NPC) October 1997 - January 1999
National Processing Company (NPC) November 1996 - October 1997
Financial Alliance August 1994 - May 1996
Skills
Merchant Services, ACH, Account Management, Acquiring, Analysis, B2B, Banking, Call Centers, Cards, Credit, Credit Cards, Cross Selling, Customer Acquisition, Customer Experience, Customer Retention, Data Analysis, Debit Cards, E-commerce, E-payments, Electronic Payments, Executive Management, Finance, Financial Risk, Financial Services, Gift Cards, Leadership, Portfolio Management, Transaction Processing
Education
University of Louisville 1989 — 1993
BS, Political Science, 3.0
Addison Commercial Real Estate, Inc. November 2012 - Present
Bank of America Merchant Services June 2011 - February 2013
Addison Commercial Real Estate, Inc. April 2007 - November 2009
The Devlin Group September 2003 - April 2007
Skills
Mortgage Lending, Loans, Sales Management, New Business Development, Sales, Customer Service, Marketing, Credit, Small Business, Negotiation, Strategic Planning, Selling, Retail, Real Estate, Direct Sales, Contract Negotiation, Team Building, Insurance, Account Management, Leadership, Commercial Real Estate
Education
University of North Florida 2000 — 2004
BA, Finance
Nease
Bank of America Merrill Lynch January 2015 - Present
Bank of America Merrill Lynch June 2014 - January 2015
Faith Community Church of West Chicago July 2011 - July 2014
Bank of America Merchant Services February 2012 - May 2014
Bank of America May 2006 - February 2012
Redmond IT Consulting August 1996 - April 2009
Geek Squad September 2004 - April 2006
Skills
Compliance, Small Business, Income Tax, Mortgage, Accounting, Change Management, Organizational Change, Tax Preparation, Sales Management, Salesforce.com, Direct Sales, Sales Process, Process Improvement, Business Process, Business Systems, Mortgage Lending, Team Building, Retail, Customer Experience, Credit Cards, Leadership, New Business Development, Customer Service, Operations Management, Business Planning, Relationship Management, Financial Services, Consulting, Mortgage Banking, Team Leadership, Strategic Planning, Deposits, Commercial Banking, Customer Retention, Business Analysis, Commercial Lending, Retail Banking, Credit, Financial Analysis, Management, Banking, Risk Management, Customer Satisfaction, Business Process..., Coaching, Training, Cross Selling, Budgets, Financial Risk, Sales
Education
University of Phoenix 2007 — 2010
B.S.
Bank of America Merchant Services May 2013 - Present
Peak1 Administration November 2012 - March 2013
University of Phoenix January 2005 - October 2012
Sherman Residential/Frontier Investments May 2003 - January 2005
Universal Business Strategies March 2002 - May 2003
Enterprise Advertising January 1999 - March 2002
Skills
Adult Education, Distance Learning, Enrollment Management, Conflict Resolution, Call Center, Leadership Development, Strategic Planning, Recruiting, Data Analysis, Admissions, Student Financial Aid, Staff Development, Higher Education, Coaching, Retaining Customers, Leadership, Customer Service, Educational Leadership, Management, Student Development, Marketing, Critical Thinking, Student Counseling, Higher Education..., College Recruiting, Team Building, Organizational..., Public Speaking, Sales
Education
University of Phoenix
MBA: Master of Business Administration
University of Phoenix
BSB/M: Bachelor of Science in Business Management
Bank of America Merchant Services February 2015 - Present
Bank of America Merchant Services April 2012 - February 2015
TSYS Acquiring Solutions January 2009 - April 2012
Bank of America Merchant Services September 2007 - December 2008
Bank of America Merchant Services October 2006 - September 2007
Bank of America June 2005 - October 2006
General Electric August 2004 - June 2005
General Electric August 2002 - August 2004
General Electric August 2000 - August 2002
General Electric January 1998 - August 1999
Skills
Six Sigma, Process Engineering, Lean Manufacturing, Process Improvement, DMAIC, DFSS, Operational Excellence, Cross-functional Team..., Operations Management, Vendor Management, Risk Management, Process Design, Business Process..., Continuous Improvement, Business Analysis, Leadership, Global Sourcing, Visio, Management, Project Management, Credit Cards, Change Management, Program Management, Supply Chain, Relationship Management, Quality Assurance, Black Belt, Process Optimization
Education
University of Louisville 1996 — 2000
Bachelors, Chemical Engineering
Floyd Central High School 1992 — 1996
Diploma
PwC April 2015 - Present
PwC October 2014 - April 2015
PwC April 2013 - October 2014
Ultimate Medical Academy Online December 2011 - April 2013
Bank of America Merchant Services August 2010 - May 2011
Data-Tech February 2010 - August 2010
Drying Specialists 2009 - 2010
GLE Associates, Inc 2007 - 2008
GLE Associates, Inc 2005 - 2007
GLE Associates, Inc 2003 - 2005
Education
University of South Florida - College of Business Administration 2002 — 2006
BS, Marketing
Bank of America Merchant Services November 2008 - Present
The Home Depot January 2004 - April 2008
PAMIDA September 2000 - March 2002
First Data Resources 1998 - 2000
Central States October 1989 - September 1998
Mutual of Omaha 1976 - 1989
Skills
SDLC, Oracle, CRM, Management Consulting, CICS, Management, Java Enterprise Edition, ETL, Strategy, JDA, Leadership, Retek, Websphere, Software Development..., Health Insurance, Software Development, Financial Services, Account Management, Customer Service, Business Strategy, Strategic Planning, Business Intelligence, Implementation..., Credit Cards, Cloud Computing, Enterprise Architecture, Outsourcing, IT Management, SOA, Payment Card Processing, PMP, Process Improvement, Project Management, Vendor Management, Business Analysis, IT Strategy, Executive Management
Education
University of Nebraska-Lincoln 1972 — 1976
M3t May 2014 - Present
NRT Technology Corp. June 2012 - May 2014
Opticard Payment Services July 2010 - June 2012
Global Payments May 2008 - July 2010
Global Cash Access February 2007 - March 2008
Cash Systems Inc. March 2003 - February 2007
Global Cash Access 1999 - 2003
Bank of America Merchant Services 1997 - 1999
Skills
Sales Management, Banking, Direct Sales, Product Development, SEO, Social Media Marketing, Mobile Solutions, Credit Card Processing, Title 31 Compliance, Kiosk Development, Vault Software, Financial Services, Marketing, Credit Cards, Business Development, Strategic Partnerships, Start-ups, Management, Mobile Devices, New Business Development, Strategic Planning, Leadership
Education
University of Nebraska at Kearney 1981 — 1984
BS
Bank of America Merchant Services January 2015 - Present
Precision Castparts - The Revert Group October 2013 - January 2015
Special Metals (A Precision Castparts Company) August 2011 - October 2013
Northrop Grumman SYNOPTICS June 2010 - July 2011
Maxon Furniture Inc. January 2009 - June 2010
Maxon Furniture Inc. August 2008 - January 2009
RSI Home Products August 2007 - August 2008
Newell Rubbermaid July 2006 - August 2007
Rubbermaid Home Products April 2006 - July 2006
Rubbermaid Home Products November 2004 - March 2006
Skills
Performance Management, Employee Relations, Recruiting, Benefits Administration, Change Management, FMLA, Onboarding, Human Resources, Interviews, Training, Americans with..., Strategic Human..., Compensation Structure..., Deferred Compensation, Employment Law, Payroll, Succession Planning, Hiring, HR Policies
Education
University of Phoenix
Masters
University of Wisconsin-Oshkosh
Bachelor of Arts (B.A.)
Bank of America Merchant Services August 2013 - Present
Carolina's Resurfacing and Residential Cleaning July 2010 - August 2013
Barbizon Modeling and Entertainment December 2009 - July 2010
HydroMassage July 2007 - December 2009
Skills
Team Building, Social Media Marketing, Sales Management, Account Management, Leadership, Sales Operations, Direct Sales, Marketing Strategy, Public Speaking, Public Relations, Sales Process, New Business Development, Marketing, Customer Satisfaction, Coaching, Cold Calling, Sales, Customer Service, Management, Selling, Contract Negotiation, Strategic Planning, Training, Real Estate, Social Media
Education
University of South Florida 2004 — 2006
BA, Poli Sci
Bank of America Merchant Services February 2012 - Present
First Data Merchant Services August 2011 - February 2012
First Data Merchant Services October 2008 - July 2011
Hypercom May 2007 - June 2008
Wells Fargo - First Data Merchant Services November 2001 - May 2007
Skills
•Proven ability to..., •Proven ability to..., •A self-motivated,..., •Strong presentation,..., •Proven talent of..., Account Management, Banking, Commercial Banking, Credit, Credit Cards, Cross Selling, Financial Services, Loans, Marketing, Merchant Services, Mobile Payments, Negotiation, New Business Development, Risk Management, Sales
Education
Hagerstown Community College
Business
University of Maryland Baltimore County
Bank of America Merchant Services January 2014 - Present
ADT February 2010 - December 2013
Skills
Salesforce.com, Sales, Account Management, Territory Management, Marketing Management, Consulting, CRM, Leadership, B2B, Consultative Selling, Sales Management, Direct Sales, Marketing, Business Development, Sales Process, Customer Retention, New Business Development, Lead Generation, Training
Education
University of Phoenix 2011 — 2013
Bachelor's Degree, Marketing
.
Bachelor of Science (BSc), Business, Management, Marketing, and Related Support Services
Bank of America Merchant Services August 2015 - Present
Bank of America September 2014 - July 2015
Scottrade May 2014 - September 2014
Scottrade March 2013 - May 2014
Bank of America March 2012 - March 2013
Skills
Commercial Banking, Banking, Loans, Retail Banking, Credit, Commercial Lending, IRAs, Margin, 401k, Retirement Planning, Mutual Funds, Customer Service, Microsoft Excel, Sales, Time Management, Microsoft Office, Microsoft Word
Education
University of Missouri-Saint Louis 2011 — 2014
Bachelor's degree, Finance and Financial Management Services
Bayless High School 2007 — 2011
Jackson Public School August 2014 - Present
CASA of the River Region October 2011 - Present
Jefferson County Family Court 2011 - 2013
Court Appointed Special Advocates of the River Region October 2011 - February 2012
Jefferson County Public Schools August 2008 - June 2010
Bank of America Merchant Services May 1997 - February 2007
Skills
Fundraising, Program Evaluation, Grant Writing, Event Planning, Social Media, Strategic Planning, Public Relations, Management Development, Marketing, Soft Skills, Teaching, Grants
Education
University of Louisville 2008 — 2010
MAT, Special Education and Teaching
University of Louisville 1977 — 1979
Bachelor of Science (BS), Psychology
Bank of America Merchant Services December 2009 - Present
Elavon, Inc. March 2007 - December 2009
Chase Paymentech Solutions 2006 - 2007
First Data Corporation 2004 - 2006
First Data Corporation / ValueLink 2000 - 2004
Skills
CRM, Sales, Management, Business Development, Business Strategy, Operations Management, Negotiation, Project Management, Electronic Payments, Account Management, Product Management, Merchant Services, New Business Development, B2B, Process Improvement, Sales Management, Payment Card Processing, Strategy, Contract Negotiation, Mobile Payments, E-payments, Payment Gateways, Cards, Vendor Management, Acquiring, Credit Cards, PCI DSS, Relationship Management, Payment Systems, Debit Cards, Payments
Education
University of Phoenix
Bachelor of Science (B.S.), Marketing
Eliot Management Group October 2014 - Present
Eliot Management Group 2014 - 2015
Eliot Management Group 2014 - 2015
Eliot Management Group 2014 - 2015
Bank of America Merchant Services February 2009 - September 2014
Chase Paymentech August 2006 - November 2008
Border Media Partners August 2002 - February 2006
IBM August 2000 - August 2001
Apple August 1999 - August 2000
Dell 1996 - 1999
Skills
Consultative Selling, Sales, Selling, Sales Operations, Marketing, Account Management, Sales Management, New Business Development, Sales Process, Customer Service, Customer Satisfaction, Business Development, Banking, Leadership, Negotiation, E-commerce, Salesforce.com, CRM, Finance, Customer Retention, Relationship Management, Credit, Direct Sales, Strategy, Management, Strategic Partnerships
Education
University of North Texas 1989 — 1994
BA, Geography
Bank of America Merchant Services October 2010 - Present
TransFirst 2009 - December 2010
Denex Labs LLC April 2009 - April 2010
Skills
Banking, Cold Calling, Credit, Credit Analysis, Direct Sales, Financial Services, Loans, Merchant Services, Mortgage Lending, Portfolio Management, Relationship Management, Sales Operations, Salesforce.com, Series 7, Strategic Partnerships, Sales, Customer Service, Management
Education
University of Maryland College Park 2004 — 2008
BA, Psychology
PowerCircle January 2015 - Present
Bank of America November 2014 - Present
Bank of America Merchant Services 2008 - 2013
Intercept Youth Services April 2010 - February 2012
Skills
Loans, Refinance, Customer Service, Leadership, Sales, Mortgage Lending, Credit, Microsoft Office, Microsoft Word, Process Improvement, Public Speaking, Human Resources, Staff Development, Interviews, Problem Solving
Education
University of Phoenix 2015 — 2019
Master of Psychology, Industrial and Organizational Psychology
University of Phoenix 2011 — 2012
Bachelor of Science (BS), Psychology
Bank of America Merchant Services October 2006 - December 2011
Fifth Third Bank Merchant Services June 2003 - August 2006
Fifth Third Bank July 2001 - June 2003
Fifth Third Bank March 1998 - July 2001
Skills
Sales, Credit, Insurance, Loans, Selling, Banking, Portfolio Management, Underwriting, Sales Management, New Business Development, Marketing, Budgets, Team Building, Strategic Planning, Leadership, Financial Services, Commercial Banking, Small Business
Education
University of Kentucky 1984 — 1988
Bachelors of Business Administration, Marketing; Economics
Bank of America Merchant Services July 2013 - Present
Bank of America Merchant Services April 2012 - June 2013
Elavon, Inc. 2010 - April 2012
Heartland Payment Systems 2009 - 2010
Corrosion Fluid Products Corp. 2008 - 2009
Havel, an EMCOR Company 2004 - 2007
Carrier Corporation 2000 - 2003
Skills
Sales Management, Account Management, New Business Development, Business Development, Credit, Sales, Cold Calling, Banking, Salesforce.com, Direct Sales, Strategic Partnerships, Customer Retention, Solution Selling, Merchant Services, Business Relationship..., Relationship Management, Management, Sales Operations, Sales Process, Selling, Sales Presentations, Credit Cards, Acquiring, CRM, B2B
Education
University of Illinois at Urbana-Champaign 1995 — 2000
Bachelor of Science (B.S.), Mechanical Engineering
ARC June 2013 - Present
ARC January 2013 - May 2013
ARC May 2012 - December 2012
ARC November 2009 - April 2012
Bank of America Merchant Services 2005 - April 2009
National Processing Company 1987 - 2005
Skills
Testing, Process Improvement, Vendor Management, Business Analysis, Visio, Requirements Gathering, SharePoint, Disaster Recovery, SDLC, Requirements Analysis, Project Management, SQL
Education
University of Louisville 1986 — 1989
Business
Bank of America Merchant Services January 2008 - Present
Chase Paymentech May 2002 - January 2008
Skills
Customer Relations, Microsoft Office, Bilingual-Spanish, Detail oriented, Cross Selling, Customer Retention, Merchant Services, Credit Cards, Payment Card Processing, Negotiation, Strategic Planning, Relationship Management, Credit, Banking, Commercial Banking, Debit Cards, Payments, Electronic Payments, Sales, Portfolio Management, Salesforce.com, Payment Systems, Process Improvement, Management, Business Analysis, Gift Cards
Education
University of Phoenix 2006 — 2008
Masters, Business Administration
University of Phoenix 2002 — 2006
BS, Business/Information Systems
Bank of America Merchant Services March 2015 - Present
Bank of America Merchant Services November 2012 - March 2015
Bank of America June 2010 - November 2012
Flextronics July 2008 - June 2010
Sears Home Improvement Products March 2008 - July 2008
Accredited Home Lenders October 2004 - October 2007
Skills
Operations Management, Sales Management, Sales, Team Building, Customer Service, Recruiting, Customer Satisfaction, Mortgage Lending, Coaching, Performance Management, Budgets, New Business Development
Education
University of Phoenix 2010 — 2012
Associate of Science (A.S.), Business Admin
Metro Home Lending/Pulaski Bank October 2012 - August 2015
Bank of America Merchant Services August 2010 - October 2012
Bank Of America September 2009 - August 2010
RBC Royal Bank October 2008 - September 2009
First Horizon Home Loans 1997 - 2007
first tennessee bank 1997 - 2002
Skills
Mortgage Lending, Contract Negotiation, Credit, Finance, Loans, Strategic Planning, Banking, Underwriting, Mortgage Banking, Residential Mortgages, First Time Home Buyers, Sales
Education
University of Mississippi 1987 — 1992
Bank of America Merchant Services July 2010 - Present
ACN Telecommunications November 2009 - July 2010
Global Payments Inc. 2002 - August 2009
Parker, Hudson, Rainer & Dobbs 1999 - 2002
Skills
Corporate Law, Litigation, Electronic Payments, Merchant Services, Financial Services, Legal Research, Joint Ventures, Banking, Corporate Governance, Mergers & Acquisitions, Payment Card Processing, Securities, Licensing, Due Diligence, Privacy Law, Legal Writing, Risk Management
Education
University of North Carolina School of Law 1996 — 1999
JD
University of North Carolina at Chapel Hill 1992 — 1996
AB, Psychology
Capital One Merchant Services July 2015 - Present
Bank of America Merchant Services November 2011 - June 2015
Bank of America Merchant Services August 2007 - November 2011
Option One Mortgage Corporation January 2005 - September 2007
Skills
Credit, Banking, Loans, Sales, Mortgage Lending, Sales Management, Mortgage Banking, Business Development, Underwriting
Education
University of Rhode Island 1992 — 1996
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
Payment Alliance International February 2012 - Present
Bank of America Merchant Services August 2005 - December 2011
Bank of America April 2001 - September 2003
Humana October 1999 - August 2000
PNC November 1995 - October 1999
Education
University of Kentucky 1992 — 1993
Louisville Male High School 1988 — 1992
Diploma
Bank of America Merchant Services July 2004 - Present
WACHOVIA BANK May 1999 - June 2004
CANON, INC October 1996 - April 1999
Pitney Bowes December 1994 - October 1996
Education
University of North Carolina at Charlotte 1988 — 1993
BS, Psycholgy
University of North Carolina at
B.S, Psychology
Bank of America Merchant Services June 2009 - Present
First Data 1993 - June 2009
First Data Commercial Services October 2006 - July 2007
Skills
Account Management, Management, Business Process, Payment Card Processing, Risk Management, Operations Management, Debit Cards, Electronic Payments, Payments, Product Management, Credit Cards, Mobile Payments, Payment Systems, Process Improvement, Relationship Management, Vendor Management, Merchant Services
Education
University of Nebraska at Omaha 1998 — 2005
BS, Criminal Justice / Political Science
Santander Bank, N.A. August 2015 - Present
Bank of America Merchant Services June 2014 - July 2015
Bank of America May 2013 - June 2014
Mah & Associates July 2010 - May 2013
U.S. Department of Commerce, U.S. Census Bureau January 2009 - June 2010
United Commercial Bank April 2006 - January 2009
Harvard School of Public Health March 2002 - March 2006
Healthy Malden, Inc. February 2000 - March 2002
Skills
Retail Banking, Banking, Cash Management, Sales Management, Public Speaking, Public Relations, Public Health, Media Relations, Retail Category..., Grant Writing, Grant Administration, Marketing Strategy, Marketing Communications, Market Research, Social Media Marketing, Business Strategy, New Business Development, Business Planning, Management, Team Building, Customer Service, Coaching, Community Development, Community Outreach, Press Releases, Leadership, Marketing, Strategy
Education
University of Massachusetts Boston
Bachelor of Arts (BA), Political Science
Berkshire Hathaway Home Services Arizona Properties October 2012 - Present
Referral Network of IL LLC October 2009 - Present
Bank of America Merchant Services October 2010 - December 2011
Discover Financial Services 1985 - 2009
Education
University of Phoenix
BS, Business Management
Western Illinois University
General Business
Worldpay September 2015 - Present
Bank of America Merchant Services 2014 - 2015
Bill.com January 2013 - June 2014
Bank of America Merchant Services 2010 - 2013
Vantiv 2007 - 2010
The Grove Deli 2006 - 2008
Electronic Merchant Systems 2003 - 2007
Alarm One 2001 - 2003
Skills
Merchant Services, Sales, Leadership, Credit Cards, Electronic Payments, Payment Card Processing, Payments, Relationship Management, Banking, Debit Cards, Mobile Payments, SaaS, Cloud-based, Franchise Consulting, Cloud Computing, Executive Management, Financial Services, E-commerce, Product Management, CRM, Customer Acquisition, Salesforce.com, Sales Process, Customer Retention, Strategic Partnerships
Education
University of Missouri-Columbia 1995 — 1999
Bank of America Merchant Services November 2014 - Present
TransFirst 2013 - March 2014
SecureNet LLC 2012 - 2013
Preferred Health Technology Inc. February 2010 - May 2012
U.S. Bank 2002 - 2007
Skills
National Accounts, Sales Presentations, Solution Selling, Consultative Selling, New Business Development, Sales Management, SaaS, Marketing Strategy, Product Marketing, Product Development, Product Management, Integration, Revenue Cycle, Healthcare Industry, Healthcare Information..., Acquiring, Merchant Services, Strategic Partnerships, Channel Partner..., Strategic Sales, Market Share, Building Relationships, Relationship Management, Payments, Technology Integration, Payment Card Processing, Selling, Sales, E-commerce, Business Development, Leadership, Management, Executive Management, Strategic Planning, Salesforce.com, Financial Services, Enterprise Software, Banking, Relationship Building, Credit Cards, CRM, Strategy
Education
University of Nebraska-Lincoln
Bank of America Merchant Services January 2014 - Present
Stream Global Services November 2011 - April 2013
Insurance and Financial Sales February 2009 - November 2011
AEGON January 2009 - February 2009
Aegon, Western Reserve Life 2006 - 2009
AEGON October 2006 - December 2008
MetLife 2003 - 2005
Self Employed 1999 - 2003
John Hancock 1993 - 1999
Education
University of South Florida 1988 — 1991
BS, Finance
Bank of America Merchant Services August 2014 - Present
Private 2012 - Present
Beacon Roofing Supply 2014 - 2014
Liquidity Services, Inc March 2013 - 2014
Arrow Electronics, Inc. October 2010 - March 2013
Arrow Electronics January 2008 - October 2010
Arrow Electronics April 2007 - December 2008
Arrow Electronics October 2006 - April 2007
Brookdale Senior Living February 2004 - July 2006
United States Air Force 2002 - 2004
Skills
Sales Compensation, Talent Management, Process Improvement, Management, Leadership, Forecasting, Incentive Programs, Deferred Compensation, Strategy, Human Resources, Account Management, Change Management, Solution Selling, HRIS, Financial Analysis, Organizational..., Microsoft Excel, Sales Effectiveness, Sales Commissions, Financial Reporting, Strategic Planning, Compensation Structures, Succession Planning, Performance Management, Sales Compensation plan..., Job Analysis, Business Process..., Techncial expertise in..., Compensation Structure..., Project Management
Education
University of Maryland University College
Master of Business Administration (M.B.A.)
University of Maryland University College
Bachelor’s Degree
Bank of America Merchant Services September 2014 - Present
Bank of America May 2012 - September 2014
Bank of America October 2010 - May 2012
Bank of America January 2009 - October 2010
Omni Residential Funding Inc. May 2002 - April 2008
Orlo of South Bay December 1996 - February 2002
Skills
Banking, Credit, Loans, Mortgage Lending, Risk Management, Retail Banking, Credit Analysis, Portfolio Management, Mortgage Banking, Credit Risk, Financial Analysis, Process Improvement, Financial Risk, Relationship Management, Financial Services, Vendor Management, Business Analysis, Underwriting, Management, Loan Origination
Education
University of Southern California
Bachelor of Science (BS), Business Administration and Management, General
University of Southern California - Marshall School of Business
BS, Business Administration
University of Southern California - Marshall School of Business
Bachelor's degree, Greif Center for Entrepreneurial Studies
Bottomline Technologies 2012 - Present
Bank of America Merchant Services 2003 - 2008
Bank of America October 1999 - May 2003
Skills
Accounting, Small Business, Loans, Credit Cards, Commercial Banking, Sales, Risk Management, Banking, Portfolio Management, Cash Management, Consumer Lending, Cross Selling, Relationship Management, Commercial Lending, Credit Analysis, Retail Banking
Education
University of New Hampshire - Whittemore School of Business and Economics 1985 — 1989
BS, Business Admin
Vantiv December 2014 - Present
Bank of America Merchant Services June 2009 - November 2014
First Data Corporation October 2008 - June 2009
Chase Paymentech August 2001 - October 2008
Skills
Payment Card Processing, Merchant Services, Sales Management, Commercial Banking, Management, Relationship Management, Sales, Credit, Credit Cards, Payments, Electronic Payments, Banking, Loans, Mortgage Lending, Debit Cards, Retail Banking
Education
University of Massachusetts, Amherst 1985 — 1989
BA, Business
University of Massachusetts, Amherst 1985 — 1989
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Bank of America September 2007 - Present
Bank of America Merchant Services 2007 - Present
Education
University of Rhode Island 1992 — 1996
Bank of America Merchant Services January 2012 - Present
Bank of America Merchant Services July 2009 - December 2011
Bank of America Merchant Services October 2004 - July 2009
Education
University of Louisville 1990 — 1992
Bachelor's degree, Accounting
University of Kentucky 1988 — 1990
Accounting and Finance
Bank of America November 1997 - Present
Bank of America Merchant Services 2004 - 2009
Skills
Banking, Cards, Commercial Banking, Credit, Credit Analysis, Credit Cards, Debit Cards, Electronic Payments, Finance, Financial Analysis, Financial Risk, Financial Services, Loans, Payment Card Processing, Payments, Relationship Management, Retail Banking, Risk Management
Education
University of Louisville 1986 — 1989
BS, Economics, Economics, Finance
Hampden Bank 2012 - Present
Berkshire Bank October 2007 - July 2012
Bank of America Merchant Services May 1993 - October 2007
Fleet Bank 1993 - 1996
Skills
Merchant Services, Banking, Commercial Lending, Loans, Commercial Banking, Credit, Cross Selling, Small Business Lending, Mortgage Lending, Retail Banking, Consumer Lending, Electronic Payments, Payment Card Processing, Relationship Management, Portfolio Management, Credit Analysis, Underwriting, Credit Cards, ACH, Asset Based Lending
Education
University of Massachusetts Dartmouth 1974 — 1978
Marketing, Business
Bank of America Merchant Services Sr. Portfolio ManagerBank of America Merchant ServicesJanuary 2010 - Present
Skills
Relationship Management, Banking, Portfolio Management, Credit, Payments, Payment Card Processing, Credit Cards, Vendor Management, Merchant Services, Financial Services
Education
University of Notre Dame de Namur
MBA, Business
University of San Francisco
BS, Business Administration
CASA of the River Region August 2010 - Present
Jefferson County Public Schools August 2008 - May 2010
Bank of America Merchant Services 1985 - 2007
Skills
Public Speaking, Non-profits, Writing, Research, mixed media artist, Teaching, Excel
Education
University of Louisville 2008 — 2010
MAT, Moderate to Severe Disabilities, 3.7
University of Louisville 1978 — 1979
BA, Psychology
Fern Creek High School
Bank of America Merchant Services July 2013 - Present
Masco Corporation January 2000 - September 2012
RPM International Inc. March 1997 - December 1999
Skills
Purchasing, New Business Development, Sales, Product Development, Pricing, Account Management, Sales Management, Inventory Management, Negotiation, B2B, Business Strategy, Customer Satisfaction, Customer Service, Forecasting, Key Account Management, Management, Marketing, Sales Operations
Education
University of Oklahoma
BBA Marketing, BBA International Busines/ Sales/ Marketing
Bank of America Merchant Services May 2011 - Present
TransFirst June 2009 - May 2011
Skills
Risk Management, Customer Service, Microsoft Office, Telecommunications, Microsoft Excel, Banking, Business Analysis, Credit, Financial Analysis, Leadership, Loans, Project Management, Retail Banking, Business Development, Relationship Management, Account Management, Sales Management, Strategic Planning, New Business Development, Marketing, Sales Process, Coaching, Small Business, Financial Services, Negotiation, Team Building, Credit Cards, Direct Sales, Strategic Partnerships, Customer Retention, Marketing Strategy, Sales, Salesforce.com, Management, Payments, B2B, Payment Card Processing, Portfolio Management, Cold Calling
Education
University of Maryland
University of Maryland College Park
communications
Clear Payment Solutions October 2013 - Present
Bank of America Merchant Services November 2012 - September 2013
First Data Merchant Services April 2009 - November 2012
All About Blinds and Shutters January 1996 - January 2008
Custom Blinds and Shutters September 2001 - April 2002
All About Blinds and Shutters January 2001 - April 2002
RLH, Inc January 1993 - January 1997
Evans and Hammond, Inc January 1984 - January 1993
US Navy January 1980 - January 1984
Education
University of North Florida - College of Business Administration 1989 — 1993
Bachelor of Business Admin, Accounting
Bank of America Merchant Services October 2010 - Present
DeVry University June 2010 - Present
Global Payments May 2008 - June 2010
Lloyd Bennett February 2006 - April 2008
Regus Group April 1999 - January 2006
Education
University of Phoenix 2005 — 2007
MBA, Business Management
Argosy Unversity
Doctor of Organizational Leadership
Technology Consulting Incorporated September 2005 - Present
Bank of America Merchant Services 2004 - 2005
Kindred Healthcare 2003 - 2004
Skills
T-SQL, IIS, SQL Server, .NET, ASP.NET, VB.NET, Web Services, C#, Visual Basic, XML, Databases, JavaScript, Web Development, HTML, MySQL, SOA, Visual Studio, Business Analysis, Crystal Reports, Web Applications, Agile, Requirements Gathering, Application Development, Solution Architecture, Database Design, Business Intelligence, Requirements Analysis, Technical Leadership, Visio, Linux, Architecture, VBScript, Integration, Social Networking, C++, Visual C++, Common Lisp, Boost
Education
University of Kentucky
Bachelor of Arts (B.A.), Music Theory and Composition
Bank of America Merchant Services June 2012 - Present
Bank of America Merchant Services October 2009 - May 2012
First Data Merchant Services June 1999 - September 2009
Skills
Credit Cards, Merchant Services, Payment Card Processing, Relationship Management, Mobile Payments, Payment Gateways, E-commerce, PCI DSS, Portfolio Management
Education
University of Phoenix
Business / Marketing
Bank of America Merchant Services August 2013 - Present
Forest Pharmaceuticals June 2008 - July 2013
ameriquest mortgage 1999 - 2007
Skills
CRM, Training, COPD, Pharmaceutical Sales, Endocrinology, Rheumatology, Pulmonology, Neurology, Cardiology, Urology, OB/GYN, Territory Management, Hospital Sales, Gastroenterology, Sales Effectiveness, Diabetes, Dermatology, Managed Care, Medical Sales, Psychiatry, Sales, Pharmaceutical Industry, Account Management, Capital Equipment, Cold Calling, Oncology, Medical Devices, Orthopedic, Product Launch, Sales Force Development, Sales Operations, Sales Presentations, Selling, Selling Skills, Surgeons
Education
University of Northern Iowa 1995 — 1999
Bs, Bio/chem
Bank of America Merchant Services Sales ManagerFirst DataNovember 2008 - September 2009
Chase Paymentech January 2007 - October 2008
Fidelity Investments 1995 - 2005
Skills
Credit, Banking, New Business Development, Strategic Planning, Marketing, Mortgage Lending, Strategic Partnerships, CRM, Merchant Services, Electronic Payments, Payment Systems
Education
Robert E Lee
University of North Texas
Marketing
First Data Corporation January 2012 - Present
Bank of America Merchant Services April 2011 - December 2012
Humana September 2010 - April 2011
Kentucky Farm Bureau April 2007 - September 2010
Stellar Computer Consulting August 2000 - September 2010
BA Merchant Services August 2000 - April 2007
Ford Motor Company 1996 - 1998
Education
University of Louisville 1986 — 1989
English
Recently Unemployed July 2015 - Present
Bank of America Merchant Services October 2012 - July 2015
first data July 2005 - July 2012
First Data Merchant Services September 2007 - January 2012
First Data Merchant Services January 2005 - January 2007
Skills
Credit card processing,..., •Operating Systems:..., •Microsoft Office..., •Beginner Programmer..., relational Database..., •TestOut PC Pro..., Troubleshoot PC..., •Successfully..., Cyber security, Digital..., Great Plains,..., Management, Leadership, Microsoft Office, Project Management, Business Analysis, Microsoft Excel, Process Improvement, Financial Analysis, Strategy, Sales, Banking, Risk Management, Analysis, Change Management, Business Development, Credit Cards, Payments, Team Leadership, Credit, Customer Service, Testing, Salesforce.com, Team Building, Sales Management, CRM, Relationship Management, Direct Sales
Education
University of Maryland University College 2012 — 2017
System Security with a Minor in Cyber Security, Information Technology, 11
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Business/Finance
Bank of America Merchant Services March 2008 - Present
Bank of America February 2005 - March 2008
Education
University of Phoenix 2009 — 2010
MBA, Business Administration
Garda Cash Logistics December 2011 - May 2012
First Data Merchant Services April 2010 - July 2011
Bank of America Merchant Services January 2005 - March 2010
NPC (National Processing) January 1997 - March 2005
Financial Alliance Corporation March 1993 - January 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Problem Solving, Writing, Instructor-led Training, Instructional Manuals, Curriculum Development
Education
University of Louisville 1971 — 1974
Bachelor of Arts (BA), History
Bank of America Merchant Services July 2015 - Present
TD May 2013 - December 2014
Leader Bank August 2012 - March 2013
Xerox October 2009 - March 2012
Citizens Bank October 2006 - March 2008
State Street May 2005 - October 2006
Skills
sales, Marketing, and..., Broad knowledge of..., Business Development, Strong analytical skills, Inventory Management, Certified Project..., Marketing, Loans, Banking, Customer Service, Financial Analysis, Credit, Finance, Sales, New Business Development, Auditing, Relationship Management, Investments, Commercial Banking, Program Management, CRM, Risk Management, Management
Education
University of Massachusetts Boston 2000 — 2005
Bachelor of Science (BSc), Business Administration and Management, General
University of Massachusetts Boston
Master of Business Administration (M.B.A.), Finance, General
RentPaidOnline, A service of EFX Financial Services May 2015 - Present
Bank of America Merchant Services December 2013 - May 2015
Republic National Distributing Company July 2012 - June 2013
Republic National Distributing Company July 2011 - July 2012
Republic National Distributing Company August 2010 - July 2011
Republic National Distributing Company June 2009 - August 2010
Chase August 2008 - May 2009
Chase June 2006 - August 2008
Washington Mutual Bank June 2005 - June 2006
Washington Mutual Bank March 2003 - June 2005
Skills
Sales, Selling, Sales Management, Training, CRM, Marketing, Strategy, Management, Leadership, Marketing Strategy, New Business Development, Retail, Business Planning, Customer Retention, Sales Presentations, Start-ups, Consumer Lending, Home Equity Loans, Loans, Finance, Home Equity Lines of..., Lines Of Credit, Small Business Lending, Business Development, Outside Sales, Retail Banking, Retail Sales, Public Speaking, Sales Promotion, Wine & Spirits Industry, Merchant Services, B2B, Brand Management, Coaching, Cold Calling, Customer Service, Direct Sales, Market Planning, Pricing, Product Development, Product Launch, Public Relations, Sales Operations, Sales Process, Team Building, Strategic Planning, Account Management, Microsoft Office, Event Planning, Negotiation
Education
University of Phoenix 2004 — 2008
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
U.S. Bank May 2012 - Present
Home Decorators Collection May 2011 - June 2012
Convergys November 2005 - October 2009
Convergys February 2002 - April 2004
Bank of America Merchant Services September 1998 - April 2001
Skills
Customer Service, Process Improvement, Banking, Team Leadership, Data Entry, Software Installation, Hardware Installation, Printer installation..., Windows..., Microsoft Suite, Pc Networking, Mail processing, Technical Support, Microsoft Office, Networking, Management, Call Centers, Sales, Databases, Direct Mail
Education
University of Phoenix 2007 — 2013
Masters of Information Technology, Information Technology
Bank of America Merchant Services June 2015 - Present
UNC Charlotte January 2015 - Present
UNC Charlotte January 2015 - May 2015
TIAA-CREF June 2013 - February 2014
LIDS Sports Group November 2012 - December 2012
Barnes & Noble August 2012 - November 2012
Dairy Queen June 2012 - June 2012
UNC Charlotte August 2011 - May 2012
UNC Charlotte August 2010 - May 2011
Skills
PHP, Java, JavaScript, Microsoft Office, Microsoft Excel, Help Desk Support, Linux, Backtrack, Fast Learner, Visual Studio, Visual Basic, Troubleshooting, Eclipse, BlueJ, JGrasp, C++, Outlook Express, Visual C#, Japanese business..., HTML, CSS, Dreamweaver, Photoshop, PowerPoint, Mac OS, Windows 8, VirtualBox, MS-DOS, Ruby on Rails, XAML, Sony Vegas Video, Adobe, HAML, Android Development, F#, Python, SQLite, Computer Repair, Graphic Design, Web Design, 3D modeling software, Siebel, SharePoint, VMware, NetBeans, Programming, Customer Service
Education
University of North Carolina at Charlotte 2010 — 2014
Bachelor of Science (BS), Computer Science, Senior
University of North Carolina at Charlotte 2010 — 2014
Minor, Japanese Studies
Bank of America Merchant Services April 2012 - Present
Thomson Reuters August 2009 - December 2011
Atlanta Business Chronicle August 2006 - August 2009
Skills
Public Relations, Management, Leadership, Editing, Marketing Communications, Social Media Marketing, Social Media, Social Networking, Nonprofits, Media Relations, Journalism, Copy Editing, Strategic Communications, Crisis Communications, Press Releases
Education
University of North Carolina at Chapel Hill 1999 — 2003
Bachlor of Arts, Journalism