Bank of America Merchant Services
Industry: Merchant services company
DescriptionBank of America Merchant Services is a merchant services company owned by partners Bank of America and First Data. It is among the largest payments processing companies in the United States based on card-transaction volume. Bank of America Merchant Services was created by Bank of America and First Data in 2009. CEO: Tim Tynan Founded: 2009 CFO: Nicolas V. Chater Corporate secretary: JoAnn P. Carlton Subsidiaries: First Data Services LLC, Parent organizations: Bank of America, First Data Executive vice president: Thomas Fontana, Kevin Sisk
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Bank of America Merchant Services Employees
Bank of America Merchant Services December 2014 - Present
NCR Corporation June 2014 - December 2014
IBM July 2011 - December 2013
IBM October 2008 - June 2011
IBM March 2007 - September 2008
IBM August 2001 - February 2007
IBM June 1998 - July 2001
IBM January 1997 - June 1998
Skills
Marketing Strategy, Marketing Communications, Marketing Management, Operations Management, Sales Operations, Operational Excellence, Operational Planning, Corporate Communications, Communication Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Lotus Notes, Brio Explorer, Brio Query, Brio Reports, Hyperion Enterprise, Cognos, Prism, Oral & Written..., Marketing Operations, Forecasting, Project Planning, Team Management, Analysis, Team Leadership, Software Documentation, Project Management, Customer Satisfaction, Strategic Planning, Sales, Marketing, Coaching, Time Management, Teamwork, Mobile Devices, CRM, Cross-functional Team..., Program Management, Management, Leadership
Education
Fayetteville State University
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Lee Senior High School
Danny Armenta State Farm March 2015 - Present
State Farm July 2014 - March 2015
Bank of America Merchant Services September 2009 - October 2014
Skills
Sales, Banking, Merchant Services, Credit, Relationship Management, Electronic Payments, Cross Selling, Debit Cards, Small Business Lending, Commercial Banking, Sales Management, Payment Card Processing, Loans, Retail Banking, Treasury Services, Mortgage Lending, Financial Services, Payment Gateways, Lines Of Credit, Consumer Lending, ACH, SBA, Loan Origination, Mortgage Banking, Deposits, Portfolio Management, Business Relationship..., Payment Systems, Cards, Cash Management, Strategy, Transaction Processing, Direct Marketing, POS, Internet Banking, Core Banking, Refinance, Banking Relationships, Property & Casualty..., Life Insurance, Insurance, Personal Auto, Retirement, Mutual Funds, Car Loans, Commercial Insurance, Term Life Insurance, Health Insurance, Disability Insurance, College Savings Plans
Education
University of Phoenix
Master of Education (M.Ed.), Secondary Education and Teaching
Fresno Pacific University
Business Management and Org Development, Business, Management, Marketing, and Related Support Services
Life Pacific College
Theology, Theology/Theological Studies
Bank of America Merchant Services July 2014 - Present
E.S. Tax & Accounting Services August 2011 - Present
Citrix October 2013 - January 2014
Charter Schools USA 2011 - 2013
AMN Healthcare 2005 - 2009
MCR Group, Inc. 2000 - 2005
Skills
PowerPoint, Outlook, Excel, WordPerfect, Word, Accounting, Microsoft Office, Payroll, Financial Reporting, Access, Teamwork, Windows, Quickbooks, Writing, Documentation, Supervisory Skills, Team Building, System Administration, Temporary Staffing, Wordperfect, Microsoft Excel, Microsoft Word, Management, Recruiting, QuickBooks, Training, Account Management, Accounts Receivable, Accounts Payable, Software Documentation, Bookkeeping, Spreadsheets, Time Management, Financial Statements, General Ledger
Education
Florida Atlantic University 2013 — 2015
Master of Business Administration (MBA), Finance
Florida Atlantic University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Accounting
Broward College 2009 — 2011
Business Administration, International Business Management
Bank of America January 2001 - Present
Bank of America Merchant Services January 2001 - Present
Skills
Process Improvement, Customer Service, Customer Experience, Call Centers, Credit Cards, Account Management, Customer Satisfaction, Gift Cards, Networking, Team Building, Supervisory Skills, Team Leadership, Medical Terminology, Nursing Care, Analysis, Software Documentation, Vendor Management, Issue Resolution, Maintaining Strong..., CRM, Customer Retention, Access, Payments
Education
Gateway Community College 1985 — 1987
Trustpilot August 2015 - Present
Sports Agent Blog January 2015 - Present
Bank of America Merchant Services June 2014 - June 2015
FSU College of Business January 2014 - May 2014
American Junior Golf Association May 2013 - August 2013
StudyEdge August 2011 - December 2012
Sports Authority July 2012 - October 2012
Q2 Sports and Entertainment August 2011 - June 2012
StudyEdge June 2011 - August 2011
Skills
Marketing, Social Networking, Microsoft Office, Social Media, Sales, Sports, Social Media Marketing, Microsoft Excel, SPIN Selling, PowerPoint, Event Management, Teamwork, Budgets, Access Database, InDesign, Writing, QuickBooks, Financial Analysis, Finance
Education
Florida State University 2010 — 2014
Bachelor of Science (B.S.), Finance, Marketing, & Professional Sales
Citizens Bank April 2015 - Present
Bank of America April 2011 - April 2015
Bank of America Merchant Services October 2009 - April 2011
Bank of America January 2006 - October 2009
Fleet Bank 2001 - 2005
Skills
•25+ years management..., •Project Management, •Facilities Management, •Retail Banking..., •Strong sales skills, Customer Service, Commercial Banking, Portfolio Management, Banking, Investments, Management, Financial Services, Credit, Executive Management, Loans, Relationship Management
Education
Fisher College
Business Administration and Management, General
University of Massachusetts Boston
BS, Business Administration and Management, General
United Mortgage Corp. September 2015 - Present
Bank of America Merchant Services September 2014 - March 2015
Kids on Bikes September 2012 - December 2012
Camp Island Lake June 2011 - August 2011
Rotelli's Pizza and Pasta August 2005 - July 2007
Lifetime Fitness of Boca Raton September 2003 - June 2005
Diamond Blades of Boca Raton June 2003 - August 2003
Harbor Hills Day Camp June 2001 - August 2001
Skills
Enjoy Working with..., Experience Working with..., People Skills, Dependable Team Player, Competitive, Technological..., Software Proficiency, Communication Skills, Social Skills, Telemarketing, Sales, Microsoft Excel, Leadership, Nonprofits, Strategy, Volunteering, Sports, Customer Experience, Teamwork, Communication, Public Speaking, PowerPoint, Social Media, Time Management, Microsoft Office, Marketing, Customer Service
Education
Florida State University - College of Business 2011 — 2014
Bachelor of Science (B.S.), Finance, April 2014 Graduation
Florida State University - College of Business 2011 — 2014
Bachelor of Science (B.S.), Professional Sales
Florida State University - College of Business 2012 — 2014
Bachelor of Science (B.S.), Marketing
Retired August 2014 - Present
Bank of America Merchant Services August 1992 - August 2014
Skills
Banking, Portfolio Management, Merchant Services, Girl Scout Leader, Credit Cards, Relationship Management, Payments, Cross Selling, Electronic Payments, Risk Management, Payment Card Processing, Cards, Leadership, Mobile Payments, Cash Management, Customer Service, Management, Payment Systems, Sales Management, Underwriting, Strategic Planning, Small Business Lending, Loans, Mortgage Lending, Financial Services, Credit Analysis, Finance, Sales
Education
Eastern Washington University 1991 — 1994
Business, Marketing
Bank of America Merchant Services November 2014 - Present
Bank of America Merchant Services September 2010 - November 2014
Bank of America January 2002 - September 2010
Capgemini July 1996 - January 2001
Skills
Banking, Financial Services, Commercial Banking, Credit Cards, Retail Banking, Electronic Payment..., Customer Experience, CRM, Six Sigma, Business Process..., Operations Management, Strategic Planning, Program Management, Project Management, PMO Services
Education
Duke University - The Fuqua School of Business 1994 — 1996
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of New Orleans 1988 — 1991
Bachelor of Science (BS), Business Administration and Management, General
Princeton University 1986 — 1988
Woodrow Wilson School of Public Policy
TD May 2014 - Present
Bank of America Merchant Services 2013 - 2014
Citi October 2010 - 2012
Bank of America 2009 - October 2010
Merrill Lynch July 2007 - 2008
Wachovia Bank March 2004 - July 2007
Skills
Banking, Commercial Banking, Merchant Services, Small Business, Sales Management, Relationship Management, Business Relationship..., Sales, Salesforce.com, Outside Sales, French, Haitian Creole, Work Ethic, Microsoft Word, Microsoft Excel, PowerPoint, Portfolio Management, Investments, Alternative Investments, Financial Services, Business Coaching, Business Development, Business Planning, Business Strategy, 401k Rollovers, 401k, Section 125 Plans, Qualified Retirement..., Retirement, Retirement Planning, Treasury Services, Insurance, CRM, Leadership, Risk Management, Treasury Management
Education
Florida International University
Bachelor of Business Administration (B.B.A.), Finance and Business Management
Hootsuite Media Inc. March 2015 - Present
Cisco Systems March 2013 - March 2015
Bank of America Merchant Services June 2012 - March 2013
Bank of America December 2009 - June 2012
Skills
Performance Management, Recruiting, Marketing Strategy, Sales Management, Event Management, Project Management, Change Management, Operations Management, Risk Management, Risk Assessment, Banking, Customer Service, Microsoft Excel, Microsoft Office, Strategic Planning, Financial Analysis, Sales, PowerPoint, Microsoft Word, Negotiation, Time Management, Public Speaking, Outlook, Account Management, Retail, Team Building, New Business Development, Research, Business Strategy, Customer Satisfaction, Social Media, Marketing, Building Relationships, Coaching, Management, Customer Experience, Team Leadership, Process Improvement, Teamwork, Salesforce.com, Leadership, Retail Banking, Finance, Relationship Management, Small Business, Cross Selling, Cloud Computing, Cisco Technologies, Sales Process, Strategy
Education
Golden Gate University 2009 — 2014
MBA (Dual), Marketing and Management
Dominican University of California 2006 — 2009
Business Administration, Management
University of the Pacific 2005 — 2006
BS, Sports Medicine
Bank of America Merchant Services June 2009 - Present
First Data Corporation January 2006 - June 2009
First Data Corporation August 1997 - December 2005
Skills
Cross-functional Team..., Client Development, Goal Oriented, Sales Management, Customer Retention
Education
Florida State University 1981 — 1985
BS, Marketing/Marketing Management, General
Bank of America Merchant Services May 2011 - Present
Bank of America May 2009 - May 2011
Frutisima Foods Corp February 2003 - April 2009
Skills
Financial Services, Direct Sales, Credit Cards, Credit, Relationship Management, Maintaining Strong..., People Skills, Result Oriented, Communication Skills, Close Attention to..., Written & Verbal..., Bilingual-English/Spanis..., Client Billing
Education
Florida International University 2000 — 2004
Bachelor of Business Administration (BBA), Double Major in Management and Marketing, Minor in Economics. Emphasis in Entrepreneurship.
Florida International University 2000 — 2004
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Bank of America Merchant Services May 2014 - Present
Bank of America Merchant Services July 2013 - May 2014
Bank of America Merchant Services June 2012 - July 2013
Chesterfield County Public Schools August 1995 - June 2012
Skills
Education, Education Management, Technology In Education, Educational Technology, Instructional Technology, Classroom, Educational Leadership, Technology Education, Presentation Coaching, Music Education, Curriculum Design, Staff Development, Instructional Design, E-Learning, Curriculum Development, Teaching, Management, Distance Learning, Leadership Development, Training, Coaching, Editing, Organizational..., Technical Writing, Team Building, Career Development, Leadership, Small Business, Adult Education, Public Speaking, Lesson Planning, Teacher Training, K-12, Classroom Management, Blended Learning, Personal Development, Proofreading, Instructor-led Training, Employee Training, Community Outreach, Data Analysis, Workshop Facilitation, Executive Coaching, Educational Consulting, Strategic Planning, Sales, Marketing, Customer Service
Education
The George Washington University - Graduate School of Education and Human Development 2003 — 2008
Ed.S., Educational Administration and Leadership
The George Washington University - Graduate School of Education and Human Development 2001 — 2003
Master of Arts (M.A.), Educational Administration and Human Development
East Carolina University 1990 — 1994
Bachelor of Music, Music Teacher Education
Paychex May 2014 - Present
Bank of America Merchant Services March 2013 - May 2014
Wells Fargo April 2010 - March 2013
Wells Fargo September 2005 - April 2010
Skills
Retirement Planning, Retirement, Sales, Business Analysis, Merchant Services, Business Acquisition, Partner Management, Partnerships, Consumer Lending, Retail Banking, Loans, Banking, Credit Cards, Commercial Banking, Cross Selling, CRM, Leadership, Management
Education
Culver Stockton College 2002 — 2004
Bachelor of Science (BS), Criminal Justice / Sociology, 3.7
Los Angeles Harbor College 1999 — 2002
Associates Degree, General Studies, 3
Colorado Basement Company August 2015 - Present
Bank of America Merchant Services 2014 - June 2015
Green Vine Marketing 2014 - November 2014
Delta Disaster Services 2013 - 2014
Lockwood Technology Corporation 2012 - June 2013
Select Interiors, Inc. 2011 - 2012
ELK Properties, LLC 2005 - 2011
ProfitLine January 2002 - March 2005
Burntsand January 1999 - April 2002
CIBER, Inc. January 1998 - January 1999
Skills
Executive Management, Consultative Selling, Enterprise Asset..., Business Operations..., Sales Management, SaaS, Business Analysis, Start-up Operations, Entrepreneurship, New Business Development, Physical Asset..., Small Business, Enterprise Software, Sales Process, Software Solution Sales, Value Based Selling, Operations Management, Process Improvement, Sales Pipeline..., Intrapreneurship, Business Management, Financial Management, Customer Retention, Salesforce.com, Cloud Computing, Microsoft Office, Real Estate Investment, Marketing Strategy, Leadership Mentoring, Joomla, HTML + CSS, Business Strategy, Change Management, Customer Service, Web Development, CRM software, Contract Negotiation, Business Planning, Problem Solving, Management Consulting, Customer Relations, Design Conceptualization, Asset, CRM, Management, Leadership, HTML, Start-ups, Telecommunications, Selling
Education
Colorado State University 1982 — 1986
Bachelor's Degree, Economics
The Daniel Group June 2014 - Present
Bank of America Merchant Services July 2013 - June 2014
Bank of America Merchant Services August 2012 - July 2013
Bank of America Merchant Services June 2011 - July 2012
Bank of America Merchant Services January 2010 - June 2011
Bank of America June 2002 - December 2009
Skills
Product Management, Business Strategy, Risk Management, Strategy, Credit, New Business Development, Team Building, Team Leadership, Strategic Planning, Market Analysis, Financial Analysis, Budgets, Management, Financial Risk, Sales Management, Change Management, Business Planning, Business Development, Vendor Management, Electronic Payments, Product Marketing, Data Security, Business Intelligence, Business Analysis, Mergers, Analytics, Product Development, Process Improvement, Entrepreneurship, Business Process..., Cross-functional Team..., Start-ups, Payment Systems, Marketing Strategy, Banking, Portfolio Management, Contract Negotiation, Payments, Financial Services, Strategic Partnerships, Account Management, Credit Cards, Management Consulting, E-commerce, Program Management, Payment Industry, Competitive Analysis, Project Management, Negotiation, CRM
Education
Davidson College 1995 — 1999
Bachelor of Arts, Psychology
Davidson College 1995 — 1999
Bank of America March 2015 - Present
Bank of America Merrill Lynch December 2010 - March 2015
Bank of America Merchant Services August 2007 - December 2010
Bank of America March 2007 - August 2007
Bank of America August 2005 - February 2007
Government Policy Newslinks May 2003 - February 2007
Primedia, Game & Fish Magazine February 2005 - August 2005
Tribune & Georgian Newspaper September 2002 - January 2005
Cape Community Newspaper May 2001 - July 2001
Skills
Financial Services, Strategic Communications, Internal Communications, Newsletters, Advertising, Social Media, Strategy, Leadership, Program Management, Management, Marketing, Marketing Strategy, Creative Direction, Marketing Communications, Integrated Marketing, Editing, Sales, Product Development, Relationship Management
Education
Emory University 1998 — 2002
Bachelor of Arts, Economics / Journalism
Bank of America Merchant Services August 2010 - Present
SunTrust Bank June 1986 - June 2008
Education
Furman University 1982 — 1986
Bachelor of Arts (BA), Business Administration and Management, General
Bank of America Merchant Services March 2014 - Present
TMS Health Inc October 2010 - June 2014
Ferguson Enterprises Inc January 2003 - October 2010
FIU University August 2000 - May 2002
Town of Davie Human Resources Division College June 1999 - February 2000
Skills
Leadership, Team Building, Training, Sales, Leadership Development, Management, Recruiting, New Business Development, Great Personality, Program Management, Time Management, B2B, Purchasing, Interviews, Human Resources, Sales Operations
Education
Florida International University 1997 — 2002
Bachelor of Business Administration, Marketing & Management
Ideal Image January 2014 - April 2015
Bank of America Merchant Services October 2012 - May 2013
TransFirst 2008 - 2010
Skills
Account Management, Payment Card Processing, Sales Process, Solution Selling, Direct Sales, Cold Calling, Customer Service, Salesforce.com, Sales Presentations, Selling, Lead Generation, B2B, Sales Operations, Channel Partners, Sales
Education
Florida Metropolitan University 2002 — 2005
Criminal Justice and Corrections
Miami Dade College 2001 — 2002
Hospitality Administration/Management
Bank of America Merchant Services February 2014 - Present
FLSmidth August 2012 - February 2014
Eastern Washington University June 2010 - August 2012
Skills
Microsoft Office, Adobe Creative Suite, Proposal Writing, SharePoint, Software, Web Content Management, FileMaker, Camtasia, Image Editing, Technical Writing, Creative Writing, Editing, Copy Editing, PowerPoint, Social Media, Research, Customer Service, Event Planning, Proofreading, InDesign
Education
Eastern Washington University 2010 — 2012
Master of Arts, Rhetoric and Technical Communication
Eastern Washington University 2005 — 2009
Bachleor of Arts, Major: Technical Communication Minor: Visual Communication Design
Reardan High School
Bank of America Merchant Services August 2012 - Present
Wells Fargo Bank October 2007 - May 2012
Wells Fargo Bank March 2006 - October 2007
University of Phoenix February 2005 - March 2006
Prudential Financial July 2002 - March 2003
Skills
Management, Relationship Management, Banking, Branch Banking, Retail Banking, Coaching, Coaching Staff, Time Management, Sales Management, Sales, Sales Process, Sales Operations, Sales Presentations, Customer Service, Customer Retention, Customer Acquisition, Customer Experience, Customer Engagement, Operations Management, Finance, Credit, Financial Services
Education
University of Phoenix 2012 — 2013
Masters, Business Administration and Management, General
Emporia State University 1998 — 2001
Bachelors of Science, Business
Lincoln Southeast
Bank of America Merchant Services November 2014 - Present
AXA Advisors October 2011 - November 2014
ING Financial Partners December 2007 - October 2011
Skills
Payment Solutions, Relationship Management, Consulting, Contract Negotiation, Portfolio Management, Financial Analysis, Merchant Services
Education
Florida State University - College of Business 2002 — 2007
Risk Management/Insurance
Bank of America Merchant Services February 2013 - Present
Bank of America December 2007 - March 2013
Skills
Loans, Credit, Banking, Retail Banking, Relationship Management, Credit Cards, Sales, Consumer Lending, Real Estate, Customer Service, Mortgage Lending, Investments, Commercial Lending, Mortgage Banking, Loan Origination, Leadership
Education
Florida Atlantic University 2002 — 2005
BBA, Business Management/Marketing
Bartlesville High School
Baylor University
Bank Of America Merchant Services May 2013 - Present
Bank Of America Merchant Services August 2012 - May 2013
TASQ Technology August 2008 - August 2012
Granite Payment Alliance November 2006 - July 2008
POS Portal May 2005 - November 2006
Orbis 2005 - 2005
JMM Risk Management 2004 - 2005
Paymentech 2002 - 2004
Broward Sheriff's Office 1999 - 2002
Florida Atlantic University 1998 - 1999
Skills
Negotiation, Networking, POS, Call Center, Strategic Planning, Sales Analysis, Credit Cards, Team Building, Team Leadership, Electronic Payments, Payment Card Processing, Outsourcing, Customer Satisfaction, Payment Systems, Telecommunications, Cold Calling, Process Improvement, Start-ups, Vendor Management, Customer Service, Management, CRM, Call Centers, Forecasting, Program Management, Project Management, Debit Cards, Relationship Management, Sales, New Business Development, Payment Gateways, Marketing, Salesforce.com, Payments, Merchant Services, Acquiring, Strategic Partnerships, E-payments, Executive Management, Mobile Payments, Payment Industry, Customer Retention, Transaction Processing, Direct Sales, ACH, Sales Process, Cards
Education
Florida Atlantic University 1997 — 1999
BS, Criminal Justice
TransFirst March 2014 - Present
Michelle Dowling Calligraphy January 2006 - March 2014
Bank of America Merchant Services 2003 - 2005
First Data Merchant Services 1997 - 2003
Skills
Invitations, Parties, Special Events, Stationery, Event Management, Bar/Bat Mitzvahs, Trade Shows, Advertising, Creative Direction, Calligraphy, Live Events, Corporate Events, Public Relations, Customer Service, Sales, Marketing, Management, Marketing Strategy, Leadership, Strategic Planning, Relationship Management, Team Building, Banking, Sales Management, Credit Cards, Strategic Partnerships
Education
Fashion Institute of Technology 1993 — 1995
BS, Home Furnishings/Marketing
Bank of America Merchant Services October 2014 - Present
Tri-Med Medical Wholesale January 2013 - September 2014
B3 Entertianment August 2012 - January 2013
Humana Insurance August 2011 - August 2012
Johnson Controls April 2007 - August 2009
Kaiserslautern Braves August 2007 - April 2008
Skills
Microsoft Office, Adobe Design Programs, Event Management, Public Speaking, Presentations, Interviews, Multicultural..., Supervising, Strategic Planning, Business Planning, Customer Service, Management, Sales, Advertising, Marketing Strategy, Sales Management
Education
Creighton University 2003 — 2006
Bachelor of Science in Business Administration, Marketing/Management
Bank of America Merchant Services July 2015 - Present
Wells Fargo August 2012 - June 2015
Carnival Cruise Line September 2009 - June 2012
Kgfa Capital Partners Llc September 2005 - July 2009
Walgreens November 2002 - March 2005
Skills
Leadership, Negotiation, Credit, Loans, Customer Service, Strategic Planning, Microsoft Excel, Account Management, Management, Financial Analysis, Investments
Education
Florida International University 2015 — 2016
Master of Business Administration (MBA)
Florida International University 2003 — 2008
Bachelor of Business Administration (BBA)
Bayview Loan Servicing, LLC July 2015 - Present
Bank of America Merchant Services July 2014 - July 2015
Bank of America Merchant Services July 2011 - July 2014
Liberty Mutual Group - Agency Markets/Safeco October 2007 - October 2010
EquiFirst Corporation May 2005 - October 2007
EquiFirst Corporation June 2004 - May 2005
EquiFirst Corporation August 2003 - May 2004
EquiFirst Corporation March 2001 - August 2003
Northwestern Mutual Financial Network November 2000 - March 2001
Skills
Visio, Management, Process Improvement, Software Documentation, Analysis, Training, Mortgage Banking, Data Analysis, Project Management, Outlook, Databases, Customer Service, Access, Team Building, Risk Management
Education
Edinboro University of Pennsylvania 1990 — 1996
BA, Geography
Edinboro University of Pennsylvania 1990 — 1996
Bachelor of Arts (B.A.), Geography Environmental Studies
Bank of America Merchant Services August 2013 - Present
Coatings 2000 June 2008 - August 2013
Skills
SQL, Sql Server Business..., Sql Server Reporting..., SQL Server Management..., Sql Server Integration..., Microsoft SQL Server, Microsoft Excel, SharePoint, Salesforce.com, Tableau, Active Directory, Troubleshooting, System Administration, Windows XP, Computer Hardware, Information Technology, Database Design
Education
Western Carolina University 2005 — 2008
Bachelor of Science (BS), Computer Information Systems
Davidson County Community College 2003 — 2005
Associate of Science (A.S.), Network and System Administration/Administrator
Bank of America Merchant Services July 2007 - Present
Office Depot September 2005 - July 2007
Enterprise Rent-A-Car April 2001 - June 2005
Skills
Relationship Management, Portfolio Management, Sales, Credit Cards, Business Development, Payments, Merchant Services, Salesforce.com, Electronic Payments, Payment Card Processing, Acquiring, Account Management, Financial Services, Banking, Credit, Customer Service, Debit Cards
Education
Florida International University 2004 — 2008
Bachelor's degree, Psychology
Coram Healthcare March 2011 - Present
Affordable Staffing Company June 2009 - Present
Lakeshore Staffing July 2010 - January 2011
CORESTAFF Services January 2008 - December 2008
Robert Half Legal September 2007 - January 2008
Key Personnel February 2003 - August 2007
Bernard Haldane Associates October 2001 - February 2003
Bank of America Merchant Services June 1999 - June 2001
TeleCheck February 1995 - June 1999
Boatmen's National Bank 1987 - 1996
Skills
Recruiting, Temporary Placement, Temporary Staffing, Healthcare Management, Health Insurance, Customer Retention, Customer Oriented, Customer Satisfaction, Sales Process, Sales Presentations, Sales Management, Outside Sales, Outsourcing Management, Financial Services, Credit Cards, Team Leadership, Career Development..., Career Counseling, Account Management, New Business Development, Talent Acquisition, Marketing, Management, College Recruiting, Interviews, Sales, Coaching, Networking, Hiring, Cold Calling
Education
Fontbonne University 1989 — 1991
Associates, Business/Marketing
Bank of America Merchant Services December 2014 - Present
Great Bridge United Methodist Church July 2001 - November 2014
Hickory High School January 2008 - June 2008
YMCA January 2008 - May 2008
Young Life Southwind January 2000 - January 2001
Bassett Furniture Industries August 1999 - October 1999
Skills
Public Speaking, Leadership Development, Leadership, Training, Marketing, PowerPoint, Microsoft Excel, Management, Program Management, Facebook, Editing, Fundraising, Budgets, Sales, Marketing Strategy
Education
Old Dominion University 2010 — 2012
Master's Degree, Business Administration
Elon University
Bachelor of Arts, Communications
Bank of America Merchant Services June 2009 - Present
First Data Corporation December 2007 - March 2009
First Data Corporation 2000 - 2007
CoreStates 1983 - 1992
Skills
Finance, Relationship Management, Payment Card Processing, Banking, Credit Cards, Electronic Payments, Team Building, Payments, Credit, Vendor Management, Portfolio Management, Loans, Business Analysis, Account Management, Merchant Services, Call Centers, Debit Cards, Financial Services, Risk Management, Strategic Planning, Customer Service, Sales Management, Payment Systems, Financial Analysis
Education
DeSales University
Bachelor of Science, Accounting
General Assembly April 2015 - Present
The Eastwood Group September 2014 - Present
Vantiv - Forbes Fast Tech 25 for 2013! February 2013 - August 2014
Nitel September 2011 - December 2011
Bank of America Merchant Services May 2010 - January 2011
First Data Corporation July 2007 - July 2008
First Data Corporation July 2005 - July 2007
Skills
Consultative Selling, Direct Sales, Sales Management, Account Management, Sales Process, Start-ups, Business Strategy, Entrepreneurship..., Women Leaders, Highly motivated..., Business Efficiency, Technology Guru, Information Technology, Technology Management, Mobile Applications, Lean Startup, Technology Incubation, Venture Capital, Cisco Technologies, Telecommunications, Merchant Services, Merchant Banking, Strategic Financial..., Growth Management, Fortune 500 Account..., Corporate Communications, Sales Presentations, Public Speaking, New Business Development, Banking, Transaction Processing, Merchant Card Processing, Selling, CRM, Solution Selling, Business Development, Sales Operations, Cold Calling, Sales, E-commerce, Salesforce.com, Negotiation, Lead Generation, B2B, Enterprise Software, Networking, Customer Acquisition, Strategic Partnerships, Executive Management, Entrepreneurship
Education
General Assembly
Wilson College
Bank of America Merchant Services July 2014 - Present
Bank of America Merchant Services December 2013 - July 2014
Payless ShoeSource July 2012 - May 2014
West Corporation January 2012 - July 2012
Ben Franklin September 2009 - December 2011
Skills
Cashiering, Customer Service, Retail, Retail Sales, Time Management, Sales, Telephone Skills, Cash Register, Teamwork, Planograms, POS, Cash Handling Experience, Customer Experience, Loss Prevention, Merchandising
Education
Eastern Washington University 2008 — 2010
Bachelor's, Criminal Justice
Northern Arizona University 2007 — 2008
Political Science and Government
Pierce College 2006 — 2007
Governor John R. Rogers High School 2005 — 2007
High School Diploma, General Studies
Bank of America Merchant Services September 2012 - Present
TransFirst May 2010 - September 2012
Wells Fargo 2005 - 2008
Skills
Cloud Applications, Point to Point..., Workforce Management, Cloud Computing, Tokenization, Business Development, Sales Operations, Relationship Management, Credit Cards, Strategic Planning, Direct Sales, Training, Strategic Partnerships, Business Strategy, Contract Negotiation, Interchange, Business Relationship..., Strategic partnership..., Business Analysis, Business Process..., Direct Marketing &..., Technological..., Team Building, Knowledge of the..., Cross-functional Team..., Excellent Written &..., Sales
Education
Florida International University 2005 — 2008
Bachelor of Business Administration, Double major in the fields of Marketing and International Business
DeHay & Elliston August 2011 - Present
Smith & Collins, L.L.P. 2007 - 2011
Bank of America Merchant Services 1994 - 2006
Skills
Legal Research, Document Preparation, Microsoft Office, Credit Card Transaction..., Interchange Management, Real Estate Transactions, Contract Negotiation, UCC filings, Proficient Typing Skills, Audio Transcription, Legal Writing, Product Liability, Customer Service, Banking, Account Management, Commercial Litigation, Litigation, Civil Litigation, Vendor Management, Trials, Credit Cards
Education
Dallas Baptist University 2007 — 2009
Business Administration and Management, General
Westwood High School
Bank of America Merchant Services June 2014 - Present
Siemens Industry July 2011 - November 2013
ADT Security Service September 2003 - April 2011
Highland Creek Golf Club March 2000 - August 2003
Skills
Customer Relations, Customer Service, Microsoft Office, Customer Satisfaction, Sales, Account Management, Cold Calling, Lead Generation, CRM, Marketing, Management, Budgets, Advertising, Marketing Strategy, Microsoft Excel, Microsoft Word, New Business Development, Operations Management, Outlook, Sales Management, Sales Operations, Sales Presentations, Salesforce.com, Selling, Solution Selling, Strategic Planning, Team Building, Team Leadership, Time Management, Retail
Education
Gardner-Webb University
BS, Business Administration
Gardner-Webb University
Bachelor Degree, Business Administration 2008
Bank of America Merchant Services May 2006 - Present
Bank of America April 2005 - May 2006
American General Finance January 2002 - April 2005
Amherst Technologies October 1999 - October 2001
Skills
CRM, Negotiation, Banking, Loans, Leadership, Management, Customer Service, Mortgage Lending, New Business Development, Commercial Banking, Underwriting, Financial Analysis, Account Management, Sales, Strategic Planning, Customer Satisfaction, Coaching, Sales Management, Customer Retention, Sales Operations
Education
Marylhurst University 2007 — 2009
MBA, Management
Florida Southern College 1995 — 1999
B.A., Business Administration, International Management, Marketing
Bank of America Merchant Services July 2015 - Present
Bank of America Merchant Services April 2014 - June 2015
Bank of America Merchant Services April 2013 - March 2014
Soft Surroundings August 2012 - April 2013
The Home Depot June 2011 - August 2012
Home Decorators Collection / Home Depot Direct December 2006 - June 2011
eXtreme Communications August 2002 - April 2003
AdTech Communications August 2001 - August 2002
Veterans Administration Hospital March 2000 - August 2001
Skills
Linux, Active Directory, Microsoft SQL Server, DNS, Cisco Technologies, Databases, Access, T-SQL, VB.NET, ASP.NET, VBScript, ETL, SSRS, SSIS, Powershell, DB2, SQL, Data Migration, Process Improvement, DHCP
Education
George M. DeWolf High School
Fresno City College
Fresno State University
Mueller Water Products September 2011 - Present
Bank of America Merchant Services November 2010 - November 2012
Coca-Cola Enterprises December 2009 - December 2010
Elster Perfection January 2004 - May 2009
Avery Dennison June 1999 - November 2003
Mars January 1992 - June 1999
Skills
Microsoft Office, Cross-functional Team..., Social Media, Account Management, Leadership, Process Improvement, Marketing Strategy, Sales Management, Recruiting, Banking, Advertising, Negotiation, Microsoft Word, Credit, Team Building, Sales, Strategic Planning, Forecasting
Education
Florida State University 1983 — 1987
Virginia Retirement System December 2013 - December 2014
Bank Of America Merchant Services March 2012 - October 2013
Bank Of America Merchant Services April 2011 - March 2012
WellPoint October 2009 - April 2011
Circuit City Stores, Inc. 2006 - October 2009
Afterhours Formalwear October 2003 - August 2006
Best Buy October 2001 - September 2003
Circuit City February 1998 - February 2001
Circuit City 1990 - 1998
Skills
Consumer Electronics, Vendor Relations, Call Center, Sales Management, Coaching, Selling Skills, Employee Training, P&L Management, Profit, Store Management, Process Improvement, Human Resources, Management, Operations Management, Sales Operations, Vendor Management, Time Management, Recruiting, Employee Relations, Merchandising, Customer Service, Project Management, Training, Retail, Workshop Facilitation, Performance Management, Selling, Leadership, Sales, Team Building, Customer Experience, Call Centers, Change Management, Customer Retention, Customer Satisfaction, Hiring, Leadership Development, Project Planning, Strategy, Succession Planning, Team Leadership, Staff Development, Onboarding, Employee Engagement, Talent Management, CRM, Talent Acquisition, Interviews, Organizational..., Cross-functional Team...
Education
East Carolina University - College of Business 1977 — 1980
Business administration
Bank of America Merchant Services April 2010 - Present
CTX Telecom March 2009 - April 2010
Verizon Business September 2008 - February 2009
British Telecom July 2001 - June 2008
Skills
Account Management, Solution Selling, Lead Generation, CRM, New Business Development, Sales Management, Business Development, Forecasting, Management, Sales, Telecommunications, Contract Negotiation, Product Development, Networking, Strategy, Sales Operations, Business Planning, Marketing Strategy, Business Strategy, Project Management, Negotiation, Direct Sales, Cold Calling
Education
Blackrock College 1976 — 1987
Dún Laoghaire Institute of Art, Design and Technology
marketing, marketing
Sussex County Community College October 2014 - Present
The Home Depot June 2015 - Present
Sussex County Community College April 2015 - September 2015
The Home Depot March 2015 - June 2015
Marshalls October 2014 - January 2015
Riotsound March 2014 - October 2014
Bank of America Merchant Services December 2012 - October 2013
SCARC Sussex County Arc September 2012 - December 2012
SCARC Sussex County Arc July 2011 - September 2012
PNC May 2008 - July 2010
Skills
Grant Funding, Accounting, CARS Software, Non-profits, Management, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Sales, Banking, Credit Card Transaction..., Customer Service, Public Speaking, Research, Event Planning, Accounts Payable, Community Outreach, Social Services, Teaching, Mental Health, Case Managment, Fundraising, Social Media, Strategic Planning, Program Development, Adolescents, Crisis Intervention, Purchasing, Shipping, International Shipping, PowerPoint, Time Management, Outlook, Access, Leadership, Training, Social Networking
Education
East Stroudsburg University of Pennsylvania 2006 — 2011
Bachelor's degree, Counseling Psychology
Wallkill Valley Regional High School 2002 — 2006
High school Diploma, High School Diploma
Winstar Payments March 2015 - Present
Processing Consultants of America, LLC January 2015 - Present
Future Payment Technologies October 2013 - December 2014
Electronic Payment Exchange March 2012 - September 2013
Bank of America merchant services September 2009 - March 2012
First Data Corporation January 2007 - September 2009
Skills
Compliance PCI, Mobile Payments, Financial Services, Payment Card Processing, Credit Cards, Merchant Services, Payment Systems, E-commerce, E-payments, Relation Management, Large Volume, Strategic Partnerships, Strategy, Payments, Business Development, Sales Process, B2B, Negotiation, Contract Negotiating, Team Building, Solution Focused, Business Strategy, Sales, Team Leadership, Direct Sales, Lead Generation, Cold Calling, Relationship Management, ACH, Banking, Debit Cards, Credit, Management, Payment Gateways, Electronic Payments, Sales Operations, Marketing, Payment Industry, PCI DSS, Salesforce.com, Gift Cards, Executive Management, Cards, Payment Services, Selling, Transaction Processing, Customer Retention, Payment Cards, Loyalty Programs
Education
Tampa Catholic High School
Florida State University
AmerisourceBergen November 2013 - Present
Bank of America Merchant Services November 2011 - November 2013
Bank of America Merchant Services May 2010 - November 2011
Bank of America May 2008 - May 2010
Bank of America October 2006 - April 2008
Skills
Talent Acquisition, Recruiting, Human Resources, Interviews, Management, Personnel Management, Program Management, Screening, Project Management, Strategic Sourcing, Policy, Onboarding, Applicant Tracking..., Banking, Talent Management
Education
Covenant College
Bachelor of Arts, Psychology
Bank of America Merchant Services June 2009 - Present
First Data Corporation May 2008 - June 2009
Shearman & Sterling May 2007 - May 2008
Northrop Grumman November 2005 - May 2007
Telephonics Corp June 2002 - November 2005
Skills
Financial Services, Process Improvement, Leadership, Project Management
Education
Cornell University 1998 — 2002
Bachelor of Science, Industrial and Labor Relations
Half Hollow Hills HS East
freelance consultant April 2015 - Present
Bank of America Merchant Services November 2012 - March 2015
First Data Corporation July 2008 - November 2012
Howrey LLP July 2005 - July 2006
Education
Duke University 2000 — 2004
BA
The Southern Baptist Theological Seminary 2006 — 2009
MDiv
Bank of America Merchant Services July 2014 - Present
Pitney Bowes January 2000 - July 2014
Skills
Business Analysis, SQL, SQL Server Management..., SSRS, Salesforce.com, Business Intelligence, Microsoft Excel, SharePoint, Computer Hardware, SSIS
Education
ECPI College of Technology 1998 — 1999
Associates in Computer Electronics with a minor in Telecommunications, Telecommunications, Computer Hardware, Software, Mechanics, Electronics Math, Digital Electronics, 3.2 GPA
Ameriprise Financial Services, Inc. May 2013 - April 2015
Ameriprise Financial Services, Inc. February 2013 - April 2015
Heron Financial Partners May 2012 - February 2013
Heron Financial Parnters May 2012 - February 2013
Thrivent Financial for Lutherans June 2011 - November 2011
Merrill Lynch August 2006 - February 2011
Bank of America Merchant Services July 2004 - August 2006
Bank of America April 2003 - July 2004
Bank of America October 2000 - April 2003
Postich Stained Glass 1990 - 2000
Skills
Series 7, Series 66, Microsoft Office, Salesforce.com, Customer Service, Problem Solving, Administration, Banking, Organizing, Databases, Team Leadership, Organization, Uniform Combined State..., System Administration, Microsoft Excel, Microsoft Word, Life Health & Variable..., Sales, Investments, Insurance, Leadership, Management, Marketing, Financial Services
Education
Florida State University 1996 — 1998
Eastern Florida State College
Largo high
Bank of America Merchant Services June 2015 - Present
First Data Corporation April 2014 - June 2015
Merrick Bank June 2012 - April 2014
Merrick Bank January 2011 - June 2012
First Data Merchant Services January 2009 - December 2010
First Data Merchant Services October 2006 - December 2008
First Data Merchant Services January 2003 - October 2006
First Data Merchant Services January 2001 - January 2003
First Data Merchant Services March 1998 - January 2001
Skills
Financial Risk, Credit, Banking, Credit Risk, Risk Management, Fraud Detection, Payments, Credit Cards, Credit Analysis, Merchant Services, Electronic Payments, Relationship Management, Enterprise Risk..., Payment Systems, Financial Analysis, Payment Card Processing, KYC, Operational Risk, Mobile Payments, Debit Cards, Fraud, Executive Management, Portfolio Management, PCI DSS, Transaction Processing, Management
Education
Farmingdale State University of New York
Bank of America Merchant Services November 2014 - Present
Zero Gravity Basketball March 2012 - Present
Bank of America Merchant Services June 2013 - November 2014
World of Wellness April 2013 - June 2013
Ralph Lauren August 2009 - August 2012
Rivers of Life May 2008 - August 2009
Skills
Customer Service, Microsoft Word, Research, Interpersonal..., Microsoft Excel, Conflict Resolution, Critical Thinking, PowerPoint, Sales, Teamwork, Team Leadership, Communication Skills, Event Planning, Creative Writing, Telephone Skills, Public Relations, Marketing, Conflict Management, Teaching, Retail, B2B, Sports, Banking, Strategy, Social Networking, Leadership
Education
Dallas Baptist University 2014 — 2016
Master of Arts (M.A.), Business/Corporate Communications
Dallas Baptist University 2012 — 2014
Master of Business Administration (M.B.A.), Conflict Resolution
Texas State University 2009 — 2012
Bachelor of Arts (B.A.), Communication Studies, Minor in Business Administration, 3.75
Culver Stockton College 2008 — 2009
CORE requirements, Business Administration and Management, General
Merrill Lynch September 2014 - Present
Bank of America Merchant Services September 2013 - September 2014
Bank of America October 2012 - September 2013
Grand Homes August 2009 - April 2011
RE/MAX 5 STAR Real Estate February 2005 - November 2008
JCPenney May 2003 - February 2005
Skills
Sales, Leadership, Marketing, Real Estate, Contract Negotiation, Negotiation, Management, Customer Service, Strategic Planning, Investment Properties, Investments, Financial Analysis, Investors, Portfolio Management, Selling, Competitive Analysis, Human Resources, Sellers
Education
Flagler College 2000 — 2003
Business Administration, Business and Spanish
Next Level Performance by RdV January 2015 - Present
Bank of America Merchant Services February 2015 - Present
JPMorgan Chase October 2010 - February 2015
Bank of America June 2009 - September 2010
First Data Merchant Services October 2008 - June 2009
Chase Paymentech January 2005 - January 2009
TeleCheck Services December 2003 - January 2005
Certegy Check Services (formerly Equifax Check Services) April 2002 - May 2003
MCI Worldcom Wireless December 2001 - April 2002
Ragingmouse August 1999 - August 2001
Skills
Electronic Payments, E-commerce, Credit Cards, Credit, Lead Generation, Salesforce.com, Banking, Direct Sales, POS, Account Management, B2B, Debit Cards, Relationship Management, Payments, Sales Process, Business Development
Education
Evergreen Valley College
Associate Degree
Bank of America Merchant Services August 2013 - Present
Providence Health & Services April 2012 - August 2013
Sterling Savings Bank March 2006 - April 2012
Sterling Savings Bank January 2006 - January 2012
MARK RYPIEN FOUNDATION May 2005 - August 2005
Skills
Knowledge and solid..., Talent Management, Recruiting, Employee Relations, Human Resources, Training, Employee Benefits, Leadership, Strategy, New Hire Orientations, Deferred Compensation, Management, Onboarding, Employee Engagement, Time Management, Team Building, Marketing
Education
Eastern Washington University 2002 — 2006
Bachelor of Arts (B.A.), Communications with a Minor in Journalism
Bank of America Merchant Services December 2014 - Present
Rockyard Brewing Company 2013 - 2014
Rockyard Brewing Company 2013 - 2014
Ardent Services LLC November 2012 - July 2013
The Hive July 2008 - April 2012
Turning Point Center for Youth & Family Development 2007 - 2008
Skills
Microsoft Office, Community Outreach, Public Speaking, Microsoft Excel, Customer Service, Strategic Planning, Budgets, Training, Research, Nonprofits, PowerPoint, Event Planning, Social Media, Sales, Marketing, Social Media Marketing, Leadership, Management
Education
Colorado State University 2003 — 2007
Bachelor of Science (B.S.), Psychology
Aegean Center for Fine Arts 2006 — 2006
Fine Art
Bank of America Merchant Services November 2014 - Present
Xavient Information Systems March 2014 - September 2014
Rose International July 2012 - March 2014
Mindseeker, Inc. April 2012 - June 2012
Forward Thinking Group, Inc. May 2011 - November 2011
RBS WorldPay US November 2008 - February 2011
IBM Global Service November 2005 - November 2008
Proxy Med, Incorporated April 2004 - March 2005
Cingular Wireless/ BellSouth Telecommunications May 1999 - May 2004
BellSouth Corporation/ Cingular Wireless May 1999 - May 2002
Skills
Risk Management, SOX, Audit, Basel II, GLBA, Internal Audit, Internal Controls, Risk, Governance, External Audit, Compliance, IT Audit, Enterprise Risk..., Financial Analysis, Financial Reporting, Risk Assessment, Business Process..., Auditing, Process Engineering, Accounting, Banking, Process Improvement, Management Consulting, Financial Management, Operational Risk..., Operational Risk, Change Management, Corporate Governance, Business Analysis, Compliance Audits, Forecasting, Budgeting, Risk Mitigation, COSO, SAP, Strategic Planning, Program Management, Analysis, Quality Auditing, Sarbanes-Oxley Act, Managerial Finance, Budgets, Financial Risk, SDLC, Strategy, Finance, Management, Leadership, Financial Services, Vendor Management
Education
Mercer University 2001 — 2003
Master of Business Administration, International Business; Master Business Administration
Florida Agricultural and Mechanical University 1983 — 1987
Bachelor of Science, Accounting
First Data Corporation February 2015 - Present
Bank of America Merchant Services July 2014 - February 2015
EY January 2014 - July 2014
Skills
Microsoft Office, Research, PowerPoint, Microsoft Word, Public Speaking, Teaching, Social Media, Event Planning, Time Management, Higher Education
Education
Wake Forest University School of Business 2012 — 2013
Master of Science (MS), Accounting
Furman University 2007 — 2011
Bachelor of Arts (B.A.), Accounting
Bank of America Merchant Services May 2015 - Present
Yodle September 2014 - May 2015
Yodle April 2013 - September 2014
Yodle December 2011 - March 2013
Yodle July 2011 - December 2011
Yodle May 2008 - July 2011
Skills
Microsoft Excel, Salesforce.com System..., Project Management, PowerPoint, SQL, Data Analysis, Communication Skills, Cross-functional Team..., Self-development
Education
Elon University - Martha and Spencer Love School of Business 2004 — 2008
Bachelor of Science (BS), Business Administration and Management, General
Bank of America Merchant Services September 2014 - Present
Daimler AG September 2013 - August 2014
Bank of America May 2000 - August 2012
SCOR Global Life Americas (formerly Transamerica Reinsurance) May 1999 - May 2000
BlueCross BlueShield of South Carolina June 1995 - April 1999
Skills
Finance, Banking, Financial Analysis, Account Reconciliation, Tax, Accounts Payable, Accounts Receivable, Health Insurance, Life Insurance, Forecasting, Auditing, General Ledger, Financial Statements, Fixed Assets, Invoicing, Payroll, Analysis, Training, Cash Flow, Business Process, Variance Analysis, Strategic Financial..., Leadership, Sarbanes-Oxley Act, Cash Management, Management
Education
College of Charleston
Bachelor of Arts (B.A.), Arts/Marketing/Business Communications
Midlands Technical College
Associate's degree, Accounting
Brown & Brown Insurance, Inc. December 2014 - Present
Allstate Insurance Company - Stacy Kagan Agency April 2014 - December 2014
Bank of America Merchant Services February 2013 - April 2014
DCRX Infusion August 2010 - October 2012
Wells Fargo November 2008 - August 2010
Flagler Bank August 2007 - August 2008
First Southern Bank August 2005 - September 2006
Bank of America December 2003 - August 2005
Wells Fargo January 1996 - January 2003
Primerica January 1993 - January 1996
Skills
Compliance, Microsoft Office, Excel, Customer Service, Financial Planners, Financial Analysis, Insurance, Credit, Banking, Mortgage Lending, Finance, Cash Management, Loans, Strategic Financial..., Sales Management, Strategic Planning, Team Building, Account Management, Negotiation, Investments, Sales, Training, Small Business, Direct Sales, Leadership, Marketing, Business Development, Marketing Strategy
Education
Florida Atlantic University
B.S, Economics & Finance
Bank of America Merchant Services August 2013 - Present
United States Department of Defense July 2010 - June 2012
United States Air Force March 2003 - July 2010
Skills
Banking, Customer Service, Risk Management, Microsoft Office, Microsoft Excel, Business Analysis, Management, Strategic Planning, Change Management, Microsoft Word, Business Strategy, PowerPoint
Education
Embry-Riddle Aeronautical University 2011 — 2013
Bachelor of Science (B.S.), Aeronautics/Aviation/Aerospace Science and Technology, General
Community College of the Air Force 2008 — 2010
Associate of Science (A.S.), Aviation Maintenance Technology
Professional Products Unlimited, Inc. July 2012 - Present
Professional Products Unlimited, Inc. May 2011 - July 2012
Professional Products Unlimited, Inc. March 2010 - May 2011
ACE Group January 2010 - March 2010
GE Money August 2009 - January 2010
Magellan Behavioral Health January 2009 - August 2009
CarMax Auto Finance January 2008 - December 2008
RBS Lynk August 2005 - December 2007
Bank of America Merchant Services February 2005 - August 2005
Bank of America Merchant Services May 2004 - February 2005
Skills
Customer Service, Banking, Microsoft Excel, Microsoft Word, PowerPoint, Typing, Invoicing, Auditing, Forecasting, Analysis, SAP, Risk Assessment, Support Analysts, Customer Support, Brand Implementation, Insurance, Writing, Communication Skills, High Organizational...
Education
Columbus State University 2010 — 2014
Bachelor's Degree, Finance
Tidewater Community College 1998 — 2002
Associate's Degree, Business Administration
United States Air Force August 2007 - August 2011
Bank of America Merchant Services January 2004 - January 2006
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Strategic Planning, Budgets, Government, Sales, Military Logistics, Military Experience, Cpr Certified, Logistics, Teamwork, Air Force, Data Entry
Education
Columbia Basin College 2012 — 2013
Associate of Science (AS), Business Administration and Management, General
Eastern Washington University 2011 — 2012
Bank of America Merchant Services June 2013 - Present
Bank of America Merchant Services September 2011 - March 2013
Walmart January 2010 - September 2011
Retail Gift Card Association February 2009 - February 2010
Walmart July 2008 - January 2010
Marathon Global July 2006 - July 2008
Walmart July 2002 - July 2006
Skills
Electronic Payments, Consensus Building, Professional Networking, Consulting, Contract Negotiation, Credit Cards, Debit Cards, E-commerce, Finance, Management
Education
Webster University 2002 — 2004
MBA, Business Administration
Emporia State University 1998 — 2002
BS, Computer Information Systems
Bank of America Merchant Services December 2013 - Present
Apple August 2010 - February 2013
Skills
iLife, iWork, iPod, OS X, iTunes, Aperture, iPhone, iOS, Keynote, Mac, iPhoto
Education
University of California, Santa Barbara 2003 — 2006
Bachelors, Film and Media Studies
Fresno City College 2000 — 2003
Associates Degree, Liberal Arts and Sciences/Liberal Studies
Bank of America Merchant Services July 2009 - Present
Bank of America November 2007 - July 2009
Bank of America November 2004 - November 2007
Schaefer Systems International January 2000 - November 2004
Tyco Safety Products July 1997 - January 2000
Newport News Shipbuilding, A Division of Huntington Ingalls Industries June 1996 - June 1997
Skills
Business Intelligence, Data Warehousing, Databases, Enterprise Software, Agile Methodologies, Integration, SQL, Analytics, Microsoft SQL Server, ASP.NET, ERP, Six Sigma, Risk Management, C#
Education
University of North Carolina at Charlotte - Belk College of Business 1998 — 2001
MBA, Business Administration, Management and Operations
Clemson University 1991 — 1996
BSME, Mechanical Engineering
Bank of America Merchant Services February 2012 - Present
ADP March 2008 - February 2012
Enterprise Rent-A-Car February 2006 - March 2008
Skills
ADP Payroll, Account Management, Cold Calling, Customer Service, Leadership, Management, Outsourcing, Payroll, Sales, Direct Sales, Small Business, Salesforce.com, Team Building, Time Management, Team Leadership, Sales Management, Sales Presentations, Sales Process, Deferred Compensation, Human Resources
Education
Florida Agricultural and Mechanical University 2000 — 2005
BS, Business Administration
Bank of America Merchant Services March 2014 - Present
First Data Corporation July 2007 - February 2014
Autoproxy Networks January 2006 - July 2007
The North Highland Company January 2005 - January 2006
Inovis USA, Inc. (Formerly Harbinger Corp, and briefly part of Peregrine Systems) August 1997 - December 2004
ACQUION, Inc. a wholly owned division of Fluor Corp, acquired by Harbinger, Corp August 1995 - August 1997
Fluor Daniel, Inc. January 1989 - August 1995
Clemson University July 1985 - December 1988
Skills
Information Security, Security, PCI DSS, Network Security, Information Security..., Information Technology, Risk Management, Payment Industry, IT Management, IT Audit, Disaster Recovery, ITIL, Security Audits, Data Privacy, Business Continuity, IT Operations, Business Process, CISSP, Vendor Management, Project Management, Vulnerability Assessment, Risk Assessment, Enterprise Architecture, CISA, Software Development, Security Architecture..., GLBA, Penetration Testing, Financial Risk, Technology Leadership, Vulnerability Management, Security Awareness, Configuration Management, ISO 20000, IT Service Management, Incident Management, CRISC, NSA-IAM, NSA-IEM, ISO 27002, FFIEC, Data Security
Education
Clemson University 1984 — 1988
Bachelor of Science
Bank of America Merchant Services May 2011 - Present
Skills
Business Analysis, Business Case Modelling, Strategic Financial..., Forecasting
Education
New York University 1987 — 1993
MBA, Accounting
Fordham University 1974 — 1978
BS, Accounting
St Francis Preparatory High School 1970 — 1974
Academic, New York State Regents diploma
Eliot Management Group January 2015 - Present
TSYS Merchant Solutions April 2014 - February 2015
Bank Of America Merchant Services July 2011 - March 2013
Royal Bank of Scotland November 2008 - July 2011
Skills
Mortgage Lending, Retail Banking, Credit Risk, Mortgage Banking, Small Business Lending, Salesforce.com, Direct Sales, Sales Management, B2B, Sales, Customer Service, Cold Calling, Sales Process, Business Development, Customer Retention
Education
El Camino Jr College 1978 — 1979
El Camino College
Bank of America Merchant Services August 2012 - Present
Lealman Elementary October 2011 - November 2013
Education
Faulkner University 1994 — 1996
60+ Credit hours, Elementary Education
Northeast High 1990 — 1994
Diploma
Bank of America Merchant Services June 2009 - Present
Bank of America Merchant Services December 2010 - April 2012
Bank of America Merchant Services July 2009 - December 2010
First Data Corporation December 2007 - July 2009
Solidus Networks, Inc., October 2005 - December 2007
First Data Corporation August 2004 - August 2005
Concord EFS / First Data Corporation 2001 - 2004
Concord EFS 1999 - 2001
Concord EFS 1994 - 1998
Skills
Payment Card Processing, Electronic Payments
Education
Franklin University
B.S., Finance
The Ohio State University
Visa Inc 2008 - Present
Visa July 2007 - Present
Bank of America February 2006 - July 2007
Bank of America Merchant Services 2004 - 2007
First Data Corporation February 2005 - January 2006
Chase Merchant Services November 2002 - February 2005
First Data Merchant Services 1995 - 2005
First Data Commercial Services January 2001 - February 2002
First Data Commercial Services June 1997 - January 2001
Skills
Process Improvement, Payments, B2B, Business Strategy, Selling, CRM, Strategy, Management, Payment Card Processing, Project Management, P&L Management, Enterprise Software, Mobile Payments, Strategic Partnerships, Electronic Payments, Debit Cards, Payment Systems, Credit Cards, Sales, Relationship Management, Strategic Planning, Sales Management, Account Management, Customer Satisfaction
Education
Frostburg State University 1999 — 2002
Masters, Business Administration
Shepherd University 1987 — 1991
Bachelors, Business Administration
Westminster High School
GovDelivery December 2013 - Present
Bank of America Merchant Services February 2008 - December 2013
Wells Fargo October 2003 - February 2008
Wells Fargo October 2002 - October 2003
Skills
Loans, Banking, Credit, Credit Analysis, Mortgage Lending, Financial Analysis, Retail Banking, Portfolio Management, Commercial Banking, Risk Management, Relationship Management, Credit Risk, Consumer Lending, CRM, Finance, Business Development, Business Planning, Management, Credit Cards, Sales, Cross Selling, Training, Loan Origination, Mutual Funds, Financial Services, Negotiation, Customer Retention, Underwriting, Team Building, Lines Of Credit, Payments, Strategy, SaaS, E-commerce, Recruiting, Performance Management, Business Relationship..., Merchant Services, Debit Cards, Mortgage Banking
Education
University of Massachusetts, Amherst 2010 — 2015
Master of Business Administration (MBA), Marketing/Marketing Management, General
Dickinson College 1998 — 2002
Economics, International Business & Management and Economics
Thayer Jr/Sr. High School 1994 — 1998
High School Diploma, College Preparatory, 3.97
Reservoir Capital Group August 2014 - Present
Incandescent Technologies, Inc. January 2014 - Present
Right Brain Left Brain, LLC September 2014 - Present
Bank of America Merchant Services August 2012 - July 2014
KKR February 2009 - July 2014
SmartOps July 2001 - February 2009
McKinsey & Company June 1999 - July 2001
Goldman Sachs June 1998 - August 1998
Shell Oil Company July 1991 - July 1997
NYCO Minerals June 1988 - August 1990
Skills
Mergers & Acquisitions, Strategy, Business Strategy, Valuation, Corporate Finance, Investment Banking, Hedge Funds, Cross-functional Team..., Emerging Markets, M&A experience, Investments, Strategic Planning, Competitive Analysis, Entrepreneurship, Alternative Investments, Capital Markets, Portfolio Management, Financial Analysis, Process Improvement, Analytics, Management Consulting, Private Equity, Corporate Development, Acquisition Integration, PowerPoint, Trash Removal, Pregnancy Massage
Education
Harvard Business School 1997 — 1999
M.B.A.
Cornell University 1987 — 1991
B.S., Mechanical and Aerospace Engineering
Bank of America Merchant Services August 2014 - Present
Bank of America Merchant Services July 2013 - August 2014
First Data Merchant Services January 2012 - July 2013
First Data Merchant Services January 2009 - December 2011
First Data Commercial Services January 2007 - December 2008
Skills
Product Marketing, Electronic Payments, Payment Card Processing, Mobile Payments, Payments, Analysis, Strategic Partnerships, Product Management, Salesforce.com, Mobile Commerce, Debit Cards, E-commerce, Credit Cards, Relationship Management, Merchant Services, Business Analysis, Payment Systems, Banking, Vendor Management, Financial Services
Education
Mount Saint Mary's College 2002 — 2005
Master of Business Administration (MBA), Marketing
Frostburg State University 1995 — 1999
BS, Economics
David C. Kresge September 2014 - Present
Regions Financial Corporation February 2013 - September 2014
Regions Bank February 2011 - February 2013
Regions Financial Corporation May 2007 - February 2011
Regions Bank aka Regions Financial Corp. 2007 - February 2011
Bank of America Merchant Services May 1985 - February 2007
Bank of America PCard Sales March 1985 - 2007
Bank of America - Commercial Treasury Management SE US, 1985 - 2007
Skills
New Business Development, Payments, Banking, Commercial Banking, Strategy, Commercial Lending, Treasury Management, CRM, Sales, Credit Cards, Cash Management, Leadership, Sales Management, Loans, Credit, Business Development, Merchant Services, Treasury Services, Relationship Management, Financial Services, Retail Banking
Education
Nova Southeastern University 1982 — 1985
Masters, Business Administration
Florida State University 1972 — 1975
Bachelor of Arts, Finance
Florida Real Estate Associate
Associate
Six Sigma
Green Belt Certified, Sales Process
Rutgers, The State University of New Jersey-Camden
Attended, Stonier Graduate School of Banking
Bank of America Merchant Services November 2011 - Present
Bank of America January 2011 - November 2011
Bank of America January 2009 - December 2010
Bank of America July 2007 - December 2008
Bank of America July 2006 - July 2007
Bank of America September 2005 - July 2006
Bank of America June 2002 - September 2005
Bank of America January 2002 - June 2002
Bank of America September 1998 - December 2001
Shared Call Center July 1996 - September 1998
Skills
Merchant Services, Call Center, Business Analysis, Strategic Planning, Metrics, Credit Cards, Banking, Operations Management, Coaching, Customer Satisfaction, Mentoring, Customer Experience, Team Building, Management, Associate Development, Call Center Development, Call Center..., Employee Engagement, Employee Recognition, Process Improvement, Leadership, Customer Service, Call Centers, Project Management, Quality Assurance, Six Sigma, Cross-functional Team..., Team Leadership, Program Management, Team Management, Performance Management, Payments, Recruiting, Financial Services, Leadership Development, Payment Card Processing, Analysis, Vendor Management, Credit, Business Process..., Budgets, Risk Management, Customer Retention
Education
Eastern Washington University 1988 — 1991
AA, Business Management
Spokane Falls Community College 1986 — 1988
AA Degree, General Studies
Bank of America Merchant Services April 2012 - Present
Vantiv (Fifth Third Processing Solutions) September 2006 - April 2012
First Annapolis Consulting December 2005 - September 2006
First Annapolis Consulting December 2004 - December 2005
First Annapolis Consulting August 2003 - December 2004
Skills
Financial Modeling, Valuation, Financial Analysis, Mergers, Management Consulting, Corporate Finance, Payments, Strategy, Portfolio Management, Business Strategy, Credit Cards, Due Diligence, Mergers
Education
Georgetown University - The McDonough School of Business 2011 — 2014
MBA
University of Virginia 2001 — 2003
Commerce, Finance, IT
Bank of America Merchant Services February 2011 - Present
Bank of America November 2009 - February 2011
Bank of America November 2006 - November 2009
Bank of America July 2005 - October 2006
BB&T 2003 - 2005
Sonoco Products 2002 - 2003
Solectron Technology 2000 - 2002
US Army 1997 - 2000
Skills
Supply Chain Management, Supply Chain Risk..., Strategic Sourcing, Risk Management, Contract Negotiation, Commodity, Leadership, Strategy, Organizational Design, Performance Management, Process Design, Financial Risk, Supplier Development, Vendor Management, Operational Excellence, Supply Management, Business Process..., Process Improvement, Procurement, Contract Management, Operations Management, Six Sigma, Change Management, Outsourcing, Cross-functional Team..., Management, Logistics, Sourcing
Education
University of South Carolina - Darla Moore School of Business 2002 — 2004
MBA, Finance/Management
Clemson University - College of Business and Behavioral Science 1995 — 1997
B.S., Financial Management
Bank of America Merchant Services June 2015 - Present
U.S. Bank / Elavon May 2014 - June 2015
U.S. Bank / Elavon January 2010 - May 2014
U.S. Bank / Elavon April 2009 - December 2009
U.S. Bank / Elavon December 2002 - March 2009
Skills
Electronic Payments, Payment Card Processing, Sales, Business Development, Payments, Merchant Services, Credit Cards, Payment Gateways, Mobile Payments, Payment Systems, Sales Management, Debit Cards, Relationship Management, Credit, Banking, Management
Education
Colorado Northwestern Community College 1987 — 1989
Associate's degree
Bank of America September 2007 - Present
Bank of America Merchant Services 2007 - Present
Education
Florida State University 1994 — 1996
Raytheon 2015 - Present
JDA Software 2014 - 2015
Bank of America Merchant Services April 2012 - December 2013
IBM August 2010 - February 2012
EMC Computer Systems February 2008 - August 2010
Sprint January 2007 - January 2008
EMC May 2005 - January 2007
Skills
Storage, Storage Area Networks, SAN, Data Center, Disaster Recovery, EMC Storage, NAS, Vendor Management, Virtualization, Cloud Computing, Networking, Integration, Enterprise Architecture, Management, VMware, Information Technology, SDLC, Consulting, Unix, Business Analysis, System Administration, Project Management, Leadership
Education
The University of Texas at Arlington 1992 — 1996
Bachelor of Science (B.Sc.), Economics
Dallas County Community College 1990 — 1992
Associate of Arts and Sciences (A.A.S.)
Bank of America Merchant Services July 2009 - Present
First Data Corporation November 2008 - July 2009
Chase Paymentech Solutions October 2006 - November 2008
Chase Merchant Services December 2000 - October 2006
First Data Merchant Services October 1998 - December 2000
Skills
Merchant Services, Acquiring, Payment Card Processing, Electronic Payments, Debit Cards, Credit Cards, Relationship Management, Payments, Mobile Payments, Credit, Transaction Processing, Payment Systems, ACH, Financial Services, Account Management, PCI DSS, Cards, Cross Selling, Banking, Vendor Management, Commercial Banking
Education
Florida Atlantic University 1989 — 1991
MBA, Business Administration
University of Florida 1982 — 1986
BSBA, Business Administration / Marketing
Bank of America Merchant Services February 2014 - Present
Bank of America Merchant Services January 2010 - February 2014
First Data Corporation November 2008 - December 2009
Chase Paymentech December 2006 - October 2008
Community Mortgage Associates June 2005 - December 2006
First Data Corporation April 2000 - June 2005
The Mark Group September 1995 - March 2000
Skills
Merchant Services, Contract Negotiation, Electronic Payments, Debit Cards, Payments, Payment Card Processing, Credit Cards, Acquiring, E-payments, Mobile Payments, Payment Systems, Relationship Management, Strategic Partnerships, Credit, Financial Services, Banking, Leadership, Cross Selling, Payment Gateways, Management, Payment Industry, Transaction Processing, Sales, ACH, Commercial Banking, Cards, Customer Satisfaction, Portfolio Management, PCI DSS, Loyalty Programs, Fraud
Education
Florida Atlantic University 1986 — 1989
BA, Business Administration
Vantiv December 2014 - Present
GDA Companies October 2013 - Present
Bank of America Merchant Services April 2009 - October 2013
Bank of America Merchant Services April 2009 - April 2010
First Data 2006 - April 2007
First Data Merchant Services April 2005 - April 2007
Skills
Debit Cards, Sales, Sales Process, Real Estate, Credit, Payment Gateways, Credit Cards, E-payments, Business Development, New Business Development, Strategic Partnerships, Mobile Payments, Strategic Planning, Payments, Banking, Financial Services, Leadership, Merchant Services, Process Improvement, Business Strategy, Start-ups, Electronic Payments, Vendor Management, Payment Card Processing, Management, B2B, SaaS, CRM, Risk Management, Marketing Strategy, Relationship Management, Team Building, Cross-functional Team..., Product Management, Account Management, Business Analysis, E-commerce, Salesforce.com, Sales Management, Strategy, Executive Management, Acquiring, Competitive Analysis, Payment Systems
Education
Drake University 1988 — 1989
business
Drake Univ
Mercedes-Benz USA March 2015 - Present
AGI Publishing Inc April 2014 - November 2014
Bank of America Merchant Services October 2009 - December 2013
Chase Paymentech/First Data/Banc of America Merchant Services January 2005 - December 2013
First Data Merchant Services October 2008 - December 2009
Chase Paymentech January 2005 - October 2008
American Express 1998 - 2006
American Express February 1998 - December 2004
American Express February 1998 - December 2004
Orchard Supply Hardware June 1990 - February 1998
Skills
Cold Calling, Salesforce.com, Small Business, B2B, Financial Services, Insurance, Sales Process, Direct Sales, Sales Presentations, Sales, Management, Portfolio Management, Credit Cards, Call Centers, Leadership, Loans, Finance, Business Development, Credit
Education
Evergreen Valley College 1990 — 1992
Publicis Touchpoint Solutions, Inc. 2011 - 2014
Bank of America Merchant Services 2010 - 2011
Pfizer, Inc. 2001 - 2010
Allstate Insurance, Co. 1989 - 2000
Aldi, Inc. 1987 - 1989
Skills
Value Based Selling, Managed Care, Pharmaceutical Sales, Account Management, Sales Force Development, Selling, Sales, Sales Operations, Leadership, Product Launch, Cardiology, Sales Management, Training, Healthcare, Rheumatology, Marketing, Pharmaceutical Industry, Diabetes
Education
Cornell University
BS, Science
Bank of America Merchant Services March 2015 - Present
TEKsystems November 2014 - March 2015
Baha'i National Center March 2004 - November 2014
Rockwell Collins September 1991 - February 2004
McDonnell Douglas 1987 - 1990
United States Air Force 1983 - 1987
Education
DePaul University 2012 — 2012
SQL Server Database Administration
Oakton Community College 2010 — 2011
Oracle Database Administrator Certificate
Iowa State University 1996 — 2003
BS, Electrical Engineering
Kirkwood Community College 1993 — 1995
AAS, Electical Engineering Technology
Bank of America Merchant Services October 2014 - Present
BAMS 2014 - 2015
BAMS 2014 - 2015
GBCI May 2013 - October 2014
First Data Corporation 2008 - 2013
RYLA Inc. 2007 - 2008
L-3 Communications 2006 - 2007
Enfotrust Networks August 2004 - August 2006
Minorplanet February 2002 - May 2004
Stock Building Supply November 2000 - December 2001
Skills
Software Documentation, Program Management, Process Improvement, Training, Management, Leadership, Project Management
Education
Francis Marion University 1991 — 1997
Bachelor's degree, Mass Communication/Media Studies
Francis Marion University
Bachelor of Arts, Mass Communications
Bank of America Merchant Services 2009 - Present
First Data Corporation August 2006 - October 2009
Sprint Nextel November 2004 - August 2006
Skills
Account Management
Education
Regis University 2005 — 2007
MBA, General
Fort Lewis College 1996 — 2001
Bachelor of Arts, English - Communications
Bank of America Merchant Services May 2013 - Present
Bank of America Merchant Services January 2012 - May 2013
Bank of America Merchant Services October 2009 - December 2011
Bank of America Merchant Services June 2009 - September 2009
First Data Corporation January 2009 - June 2009
First Data Corporation September 2006 - December 2008
First Data Corporation February 2005 - September 2006
Qwest June 2003 - February 2005
Qwest March 2000 - June 2003
Skills
Merchant Services, Payment Card Processing, Account Management, Electronic Payments, Credit Cards, Salesforce.com, Solution Selling, Sales Management, Relationship Management, Direct Sales, New Business Development, Sales Process, Strategic Partnerships, Mobile Payments, Debit Cards, B2B, Payments, Sales Operations, Sales, Cold Calling, Business Development, Customer Retention, Payment Systems, Management, Telecommunications, Executive Management, Acquiring, E-payments
Education
Creighton University 1994 — 1998
Bachelor's Degree, Marketing, 3.5 GPA
University of Denver University College
Telecommunications 1 and 2, 4.0 GPA
Bank of America Merchant Services February 2010 - Present
RBS Worldpay October 2007 - January 2010
Chase Paymentech January 2006 - October 2007
Chase Merchant Services February 2000 - December 2005
Education
Fairleigh Dickinson University 1990 — 1996
Bachelor's, Business Management
Graham Lundberg Peschel, P.S., Inc. February 2014 - Present
Casey Law Offices December 2010 - February 2014
Washington State Bar Assn. Animal Law Section 2011 - 2014
Richard McKinney, PC September 2010 - October 2010
Cutler Law Offices January 2010 - September 2010
Powell, Kuznetz, & Parker May 2007 - May 2009
Bank of America Merchant Services 2003 - 2006
Skills
Westlaw, Litigation, Legal Writing, Legal Research, Civil Litigation, Appeals, Courts, Legal Assistance, Trials, Wills, Personal Injury, Trial Practice, Lexis, Bankruptcy, Legal Issues, Hearings
Education
Gonzaga University School of Law 2006 — 2009
Juris Doctor, Law
Eastern Washington University 2000 — 2002
BA, Business MIS
Spokane Falls Community College 1998 — 2000
AA, General
Ferris 1994 — 1998
General Diploma
Bank of America Merchant Services July 2009 - Present
Bank of America February 2006 - July 2009
Education
Eastern Washington University 1992 — 1997
BS, Biology
Bank of America Merchant Services 2013 - Present
First Data Corporation 2006 - 2013
Disney Worldwide Shared Services 2001 - 2006
Skills
Merchant Services, Electronic Payments, Payment Card Processing, Debit Cards, Gift Cards, Credit Cards
Education
Eastern Connecticut State University
Bachelor of Arts (B.A.), Psychology
Rollins College - Crummer Graduate School of Business
Master of Business Administration (MBA)
Bank of America Merchant Services November 2014 - Present
Bank of America Merchant Services Canada May 2014 - November 2014
Plastiq August 2012 - May 2014
Moneris Solutions February 2001 - August 2011
Delphi Solutions 1998 - 2000
American Express Canada 1990 - 1998
Skills
Mobile Payments, Strategic Partnerships, Relationship Management, Sales Management, New Business Development, Financial Services, Loyalty Programs, Account Management, Customer Acquisition, B2B, Product Management, Product Marketing, Business Development, Business Strategy, Team Building, Solution Selling, E-commerce, SaaS, Marketing, Payment Card Processing, Mobile Devices, Payments, Leadership, Sales, Team Leadership, Electronic Payments, Direct Marketing, Sales Process, Negotiation, Selling, Change Management, Strategy
Education
Concordia University
BA, Political Science
Qualpay July 2014 - Present
Merchant e-Solutions February 2013 - July 2014
Merchant e-Solutions April 2006 - February 2013
Bank of America Merchant Services June 2004 - April 2006
Skills
jQuery, CSS, Web Development, PHP, Java, Payment Gateways, Credit Card Transaction..., Electronic Payments, Software Development, Payment Card Processing, E-payments, Mobile Payments, Payment Systems, Payments, Debit Cards, Merchant Services, Credit Cards, Start-ups
Education
Eastern Washington University
Bank of America Merchant Services January 2011 - Present
RBS WorldPay, Inc. September 2009 - April 2011
SHAZAM June 2004 - June 2009
First Data Corp January 2004 - July 2004
Chase Paymentech October 2000 - November 2003
First Data Corp December 1998 - October 2000
Wells Fargo Bank 1998 - 2000
Alliance Data Systems 1993 - 1998
Skills
Debit Cards, Business Development, Sales Operations, Contract Negotiation, Credit Cards, Sales, Relationship Management, Payments, CRM, Sales Management, Strategic Planning
Education
Diablo Valley College 1981 — 1982
California High School 1976 — 1981
Sacred Heart Medical Center November 2014 - Present
Frontier Behavioral Health August 2013 - October 2014
Toys R Us October 2011 - January 2013
Bank of America Merchant Services October 2004 - September 2009
Hollywood Video September 2001 - November 2004
Alternative Residential Services September 2001 - October 2002
Black Angus Steakhouse August 2000 - September 2001
Taco Time Northwest 1998 - 2000
Skills
Team Leadership, Leadership, Crisis Management, Suicide Prevention, Suicide Intervention, Suicide Assessment, Employee Training, Training, Microsoft Office, Microsoft Excel, Banking, Customer Satisfaction, Credit, Customer Service, Call Centers, Risk Management, Portfolio Management, Relationship Management, Customer Experience, Credit Cards, Financial Services, Coaching, Process Improvement, Strategic Planning, Team Building
Education
Eastern Washington University 2012 — 2014
Bachelor of Arts (BA), Psychology and Humanities
Spokane Falls Community College 2008 — 2011
Associate of Arts (AA)
First Data Corporation February 2015 - Present
Non-Profit July 2013 - December 2014
First Data Corporation May 2010 - July 2013
Bank of America Merchant Services October 2008 - May 2010
Skills
Public Speaking, Leadership, Teaching, Leadership Development, Call Centers, Customer Service, Community Outreach, Research, Volunteer Management, Strategic Planning, Editing, Banking, Office Administration, Organizational..., Business Management..., Credit Cards, Call Center Development, Debit Cards, Payments, Organizational..., System Administration, Marketing Strategy, Social Media Marketing, Operations Management, Collections, Checks
Education
Columbia International University 1996 — 2001
B. A., Interdisciplinary Studies
Bank of America Merchant Services January 2015 - Present
Bank of America Merchant Services June 2011 - Present
Universal American October 2010 - May 2011
Thomson Reuters April 2007 - June 2010
Edgar H. Boles, Esq. October 2006 - April 2007
Esther S. Weissman Co., L.P.A. December 1998 - October 2005
Skills
Legal Writing, Analysis, Editing, Research, Negotiation, Contract Management, Legal Research, Policy, Contract Negotiation
Education
Cleveland State University - Cleveland-Marshall College of Law 2002 — 2006
Juris Doctor
Cleveland State University 1994 — 1998
Bachelor of Arts, Social Work
CES Premier Real Estate Services, Inc. November 2014 - Present
ZipRealty Inc June 2012 - Present
Phi Beta Sigma Fraternity Inc 1986 - Present
Phi Beta Sigma Fraternity Inc 1986 - 2015
Pacific Realty Partners, Inc January 2008 - June 2012
First Priority Financial Inc. June 2007 - December 2008
ATM Real Estate, Inc./Richmond Mortgage and Home Loans April 2006 - November 2006
Bank of America Merchant Services January 1998 - February 2006
Bank of America Merchant Services January 1992 - January 1998
Bank of America Merchant Services July 1990 - December 1992
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Firefox, Internet, Internet Explorer
Education
El Camino College 1982 — 1983
General Studies
West Los Angeles College 1983 — 1984
General Studies
San Francisco State University 1984 — 1992
Business Administration and Management, General
Vantiv April 2015 - Present
Bank of America Merchant Services September 2010 - April 2015
Heartland Payment Systems February 2009 - September 2010
Bank of America 2001 - 2009
Humana 1998 - 2001
First Data Corporation 1996 - 1998
Skills
Business Development, Sales, Program Management, Product Management, Strategy, Salesforce.com, Team Building, Leadership, Marketing, Payment Card Processing, Mergers & Acquisitions, Strategic Partnerships, Vendor Management, CRM, Payments, E-commerce, Executive Management
Education
Franklin College 1983 — 1987
BA, Computer Information Science
Indiana Boys State 1982
Bank of America Merchant Services April 2013 - Present
BofI Federal Bank November 2012 - April 2013
Wireless Advocates June 2012 - November 2012
Revival Homes LLC September 2010 - June 2012
Skills
Client Aquisition, Manage Client..., Cold Calling, Job Coaching, Employee Training, Employee Relations, Strategic Partnerships, Generating Revenue, Territory Penetration, Referrals, Client Co-ordination, Client Education, Consulting, Business Development, Customer Service, Microsoft Office
Education
Eastern Connecticut State University 2005 — 2009
Bachelors of Science, Environment Earth Science
Northwestern Regional #7 High School 2001 — 2005
Bank of America Merchant Services March 2014 - Present
Bank of America Merchant Services October 2009 - February 2014
Bank of America 2006 - 2009
The Home Depot 2004 - 2006
IBM 1998 - 2004
Contempo Casuals 1993 - 1995
Skills
Talent Management, Human Resources, Performance Management, Talent Acquisition, Onboarding, Employee Engagement, HR Policies, Succession Planning, Workforce Planning, Organizational..., HR Consulting, Learning Management, Culture Change, Organizational Culture, Learning Management..., Personnel Management, Recruiting, Organizational Design, Employee Relations, Deferred Compensation, HRIS
Education
Cornell University - Johnson Graduate School of Management 1995 — 1997
Master of Business Administration (M.B.A.)
University of Southern California 1989 — 1993
Bachelor's Degree, Business Administration
Bank of America Merchant Services January 2010 - Present
First Data Corporation January 2005 - December 2009
First Data Corporation January 2002 - December 2004
ExxonMobil August 1998 - December 2001
ExxonMobil September 1996 - July 1998
ExxonMobil January 1995 - August 1996
ExxonMobil January 1993 - December 1994
ExxonMobil September 1991 - December 1993
ExxonMobil September 1990 - August 1991
Education
Columbia Business School 1988 — 1990
MBA, Finance / International Business
University of Minnesota Institue of Technology 1981 — 1986
BS, Computer Science
Bank of America Merchant Services May 2008 - August 2015
TransFirst 1999 - 2008
Skills
Merchant Services, Credit Cards, Banking, Electronic Payments, Payment Card Processing, Payments, Payment Systems, Relationship Management, Payment Gateways, Financial Services, Credit, E-payments, Debit Cards, Acquiring, Cards, Commercial Banking, EMV, Gift Cards, Customer-focused Service
Education
Front Range Community College 1986 — 1989
Business Studies
Bank of America Merchant Services January 2015 - Present
Bank of America Merchant Services September 2007 - December 2014
Bank of America December 2006 - September 2007
Bank of America February 2004 - December 2006
Skills
Mortgage Banking, Mortgage Lending, Loan Origination, Loans, Credit, Consumer Lending, Finance, Risk Management, Financial Risk, Financial Services, Credit Analysis, Financial Analysis, Credit Risk, Cash Management, Banking, Sales, Relationship Management, Credit Cards, Customer Service, Commercial Banking, Portfolio Management, Sales Management, Merchant Services
Education
Florida State University 1994 — 1996
BA
Gulf Coast State College 1993 — 1994
AA, General
Bank of America Merchant Services January 2014 - Present
Skills
Supply Chain Management, Continuous Improvement, Process Engineering, Microsoft SQL Server, MRP, MS Project, Root Cause Analysis, Materials Management, Production Planning, Quality Assurance, Software Documentation, Testing, SharePoint, Business Development
Education
George Mason University
Bachelor of Science, Information Systems and Operations Management
Bank of America Merchant Services
Skills
Credit Cards, Banking, Credit, Relationship Management, Risk Management, Customer Service, Process Improvement, Payments, Analysis, Business Analysis, Credit Analysis, Credit Risk, Financial Analysis, Financial Risk, Microsoft Office, Loans, Retail Banking
Education
Eastern Kentucky University
Bachelor of Science (B.S.), Environmental Science
Bank of America Merchant Services October 2014 - Present
Skills
Customer Service, Microsoft Office, Microsoft Word, Sales, Leadership, Team Building, Customer Retention, Time Management, Strategic Planning, Sales Management, Marketing, Public Speaking
Education
Collin County Community College
Bank of America Merchant Services October 2012 - Present
Sterling Savings Bank April 2000 - August 2009
American General Finance November 1993 - February 2000
Skills
Loans, Underwriting
Education
Eastern Washington University 1988 — 1993
B.A, Business Administration
Eastern Washington University 1987 — 1993
Bachelor of Business Administration (B.B.A.), Accounting, 3.1
Bank of America Merchant Services March 2013 - Present
Bank of America October 2012 - Present
Bank of America September 2011 - September 2012
Bank of America July 2007 - September 2011
Skills
Sales, Retail, Credit Cards, Payments, Loans, Banking, Credit, Consumer Lending, Mortgage Lending, Retail Banking, Commercial Banking, Loan Origination, Mortgage Banking, Small Business Lending, Credit Analysis, Cross Selling, Commercial Lending, Deposits, Lines Of Credit, Refinance
Education
University of Central Florida 2006 — 2008
Bachelor of Business Administration (B.B.A.), Interpersonal / Organizational Communication
Daytona Beach Community College 2002 — 2006
Associate of Arts (A.A.), Associate of Arts
Bank of America Merchant Services July 2010 - Present
Payment Alliance International June 2009 - June 2010
First Data Merchant Services February 2003 - April 2009
Education
Florida Atlantic University 1996 — 2001
Bachelor's degree, Psychology
Bank of America Merchant Services February 2014 - Present
Bank of America October 2010 - February 2014
Bank of America October 2007 - October 2010
Bank of America March 2004 - February 2007
Morgan Stanley March 2000 - March 2004
Publix Super Markets October 1987 - March 2000
Skills
Management, Customer Service, Sales, Leadership, Sales Management, Strategic Planning, Banking, Process Improvement, Team Building, Marketing
Education
Lynn University 1994 — 1997
Master of Business Administration (MBA), International Business
Florida Atlantic University 1988 — 1992
Bachelor of Business Administration (BBA), Business Administration and Management, General
Bank of America Merchant Services June 2009 - Present
First Data Corporation October 2005 - June 2009
TeleCheck October 2002 - October 2005
Skills
Credit Analysis, Commercial Banking, Wealth Management, Credit Risk, Credit, Loans, Private Banking, Commercial Lending, Mutual Funds, Banking, Relationship Management, Financial Markets, Equities, Capital Markets, Retail Banking, Trade Finance, Investment Advisory, Derivatives, Credit Cards, Payments, Merchant Services, Electronic Payments, Payment Card Processing, Financial Services
Education
Endicott College
Bank of America Merchant Services June 2013 - Present
carmax January 2008 - September 2013
Skills
Management, Customer Service, Sales, Leadership, Marketing, Banking, Sales Management, Strategy, Business Development, Team Building
Education
The University of Texas at Dallas 2010 — 2012
Bachelor's Degree, Finance, General
Dallas County Community College 2007 — 2010
Associate's degree