Blue Cross Blue Shield of Minnesota
Industry: Company
DescriptionHeadquarters: Eagan, Minnesota, United States CEO: Craig E. Samitt M.D. Founded: 1933 Parent organization: Aware Integrated, Inc. Subsidiaries: Employer Provider Network, Inc, MII Services, Inc., Blue Plus, Inc SVPs: Ruth Hafoka, Scott Lynch
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Blue Cross Blue Shield of Minnesota Employees
OptumRx June 2013 - Present
Prime Therapeutics September 2011 - June 2013
Prime Therapeutics August 2009 - September 2011
Prime Therapeutics January 2008 - August 2009
Prime Therapeutics August 2006 - January 2008
Blue Cross Blue Shield of Minnesota May 2005 - August 2006
Health Care Service Corporation November 1999 - March 2005
Skills
Project Management, Product Development, IT Project Lifecycle, ITIL, Lean Facilitation, Web Application Design, COBOL, J2EE Application..., J2EE Web Services, JCL, SQL, SAS programming, Organizational Project..., Business Case Design, Strategic Consulting, Management Consulting, Health Information..., Information Management, Business Intelligence, Data Warehousing, Business Architecture, Medicare Part D, Medicare Prescription..., Business Process..., Mobile Enterprise, Application Architecture, Health Information..., PMI, Information Architecture, Usability Testing, eRx, CICS
Education
University of Minnesota - Carlson School of Management 2009 — 2011
MBA
DePaul University
Computer Science
Michigan State University
University of Michigan
Apex Systems 2014 - Present
Strategic Edge Alliance October 2013 - March 2014
U.S. Bank June 2013 - October 2013
Ramsey County December 2012 - March 2013
Target May 2012 - November 2012
Blue Cross Blue Shield of Minnesota January 2012 - April 2012
RES-Direct August 2011 - December 2011
Wolters Kluwer Financial Services March 2011 - August 2011
Robert Half International October 2010 - March 2011
Robert Half International October 2010 - March 2011
Skills
Integration, Management, Analysis, Scrum, Program Management, Project Management, Business Strategy, Risk Management, Software Development, Leadership, Management Consulting, Project Planning, SDLC, Business Intelligence, Enterprise Software, Business Analysis, Team Leadership, Strategy, CRM, Outsourcing, Cross-functional Team..., Project Portfolio..., Business Process, IT Strategy, Vendor Management, PMO, Software Project..., Requirements Analysis, Consulting, Process Improvement, Information Technology, SharePoint, Visio
Education
Creighton University 1986 — 1989
Master Busines Administration, Information Systems, 3.6
University of Wisconsin-Eau Claire 1980 — 1984
BBA/MIS, MANAGEMENT INFORMATION SERVICES, 3.2
Amazon February 2015 - Present
Amazon.com January 2011 - Present
Microsoft December 2000 - January 2011
ACT Group 1993 - 1999
Blue Cross Blue Shield of Minnesota 1992 - 1993
Skills
Software Engineering, Java, C#, DITA, DocBook, XML, XSLT, Ant, Agile Methodologies, .NET, Amazon Web Services..., Distributed Systems, Software Design
Education
Hamline University 1986 — 1990
Computer Science
Lifetouch October 2013 - Present
Blue Cross and Blue Shield of Minnesota June 2012 - August 2013
Blue Cross Blue Shield of Minnesota May 2010 - June 2012
Blue Cross Blue Shield of Minnesota 2007 - May 2010
United Health Group September 2006 - August 2007
Allianz Life June 2003 - September 2006
Ishan Inc. August 1997 - June 2003
Signature Software June 1995 - August 1997
Norwest Mortgage April 1994 - August 1995
Skills
IT Strategy, Strategic Planning, Enterprise Architecture, Enterprise Software, Business Process..., Vendor Management, Talent Management, Leadership Development, SOA, Business Architecture, SDLC, Solution Architecture, Program Management, Project Planning, Leading Change, Leadership, Software Development, Strategy, Critical Thinking, Collaboration, Architecture, PMO, Business Alignment, Business Process..., Strong Business Acumen, Social Influence, Data Warehousing, Business Intelligence, PMP, Communication, Process Improvement, Business Analysis, IT Management, Business Process Design, Project Portfolio..., Application Architecture, Information Technology, Software Project..., Business Process, EAI, Infrastructure, Business Process..., Agile Methodologies, Management, Strategic Partnerships, Master Data Management, Governance
Education
University of Minnesota - Carlson School of Management
MMI - Executive Education
Hamline University 1989 — 1993
BA, Business Management, Computer Science
Blue Cross and Blue Shield of Minnesota March 2015 - Present
Blue Cross Blue Shield of Minnesota February 2008 - March 2015
Skills
Business Analysis, Medicare Part D, CMS Encounter Data, CMS RAPS, PDE, DHS rules and..., CMS rules and..., Access, Microsoft Excel, Managed Care, Medicaid
Education
Hamline University 2009 — 2011
BBA, Management
Blue Cross and Blue Shield of Minnesota February 2015 - Present
Fossum Family Farm LLC May 2001 - Present
Blue Cross and Blue Shield of Minnesota July 2012 - February 2015
Blue Cross Blue Shield of Minnesota February 2006 - July 2012
Blue Cross Blue Shield of Minnesota December 1988 - February 2006
Skills
Business Planning, Project Implementation, Business Readiness, Deployment, Space Planning, Security, Communications Planning, Business Process, Business Analysis, Auditing, Documentation, Claims Resolution, Reporting & Analysis, Issues Management, Risk Management, Deliverables, Operational Efficiency, Mentoring, System Deployment, Training, Project Management, Segregation of Duties, Software Documentation, Business Process..., Visio, Vendor Management, SDLC, Information Technology, Business Process Mapping, Health Insurance, HIPAA, Governance, Process Improvement, Access, Management, Testing, Insurance, Business Requirements, Information Security, Medicare, Managed Care, Claim, PMP, Healthcare, Program Management, Healthcare Information..., SharePoint, Quality Assurance, Requirements Analysis, Resource Management
Education
Benchmark Computer Learning 2000 — 2000
Certification, R5 Domino Designer
Century College 1981 — 1982
Certification, Medical Secretary, Insurance Clerk
Century College 1980 — 1980
Certification, Nursing Assistant
Walter Investment Management Corp. September 2011 - Present
Independent Consultant February 2011 - September 2012
Blue Cross Blue Shield of Minnesota August 2010 - December 2010
Associated Bank April 2007 - July 2010
Cargill, Inc. April 2006 - March 2007
GMAC-RFC November 2002 - April 2006
Thomson Legal & Regulatory April 1998 - June 2004
GMAC ResCap 2002 - 2004
IBM Global Services August 1996 - April 1999
IBM 1996 - 1999
Skills
Disaster Recovery, Business Continuity, Business Continuity..., Incident Management, Infrastructure, Management, Banking, Sarbanes-Oxley Act, Financial Risk, Operational Risk, Vendor Management, SDLC, Financial Services, Business Analysis, Visio, Risk Management, IT Management, Data Center, IT Strategy, SharePoint, Risk Assessment, Integration, IT Operations, Leadership, Team Leadership, Requirements Gathering, Process Improvement, Governance, Enterprise Architecture, Information Technology, Software Documentation, IT Audit, Service Continuity, ITIL, Enterprise Risk..., Change Management, IT Service Management, Requirements Analysis
Education
Hamline University 1987 — 1989
BA
Milwaukee School of Engineering 1984 — 1986
Blue Cross Blue Shield of Minnesota June 2012 - Present
Metro Area Sheet Metal JATC July 2009 - April 2012
St. Jude Medical March 2006 - June 2009
Medtronic March 2002 - March 2006
Minnesota Gastroenterology, P.A. March 2000 - March 2002
Thomson Reuters (formerly West Publishing) July 1993 - August 1998
United States Air Force August 1989 - May 1993
Skills
Lotus Notes, Health Insurance, Administrative..., Visio, Outlook, Spreadsheets, Calendars, Microsoft Excel, Office Management, Access, Customer Service, Microsoft Word, Data Entry, Microsoft Office, PowerPoint, Office Administration, Invoicing, Administration, Telephone Skills, Confidentiality, Process Scheduler, Expenses, File Management, Microsoft Publisher, 10 Key, Administrative...
Education
Inver Hills Community College 1998 — 1999
Vocational Certificate, Medical Administrative/Executive Assistant and Medical Secretary
Securian Financial Group April 2015 - Present
Project for Pride in Living August 2013 - July 2014
Blue Cross Blue Shield of Minnesota May 2010 - November 2012
Blue Cross and Blue Shield of Minnesota February 2007 - May 2010
Blue Cross and Blue Shield of Minnesota July 2005 - February 2007
Skills
Training, Workshop Facilitation, Talent Management, Organizational..., Leadership, Performance Management, Employee Engagement, Process Improvement, Program Management, Consulting, Project Management, Blended Learning, Instructional Design, Public Speaking, Adult Education, Mentoring, Marketing, Recruiting, Job Coaching, Nonprofits
Education
University of Saint Thomas
M.A., Human Resources & Change Leadership
University of St. Thomas 1997 — 1998
Licensure in Elementary Education/Graduate work in Education, Collaborative Urban Educator Fellow, Curriculum & Instruction
Concordia University-St. Paul 1991 — 1993
B.A., Communications
Blue Cross and Blue Shield of Minnesota July 2013 - Present
Blue Cross Blue Shield of Minnesota October 2008 - July 2013
Blue Cross Blue Shield of Minnesota May 2006 - October 2008
Blue Cross and Blue Shield of Minnesota February 2004 - May 2006
Cope & Peterson, PA April 1994 - February 2004
Skills
Health Insurance, Insurance, Medicare, Claim, Medicare Part D, HIPAA, Process Improvement, Call Center, Medicaid, Customer Service, Employee Benefits, Managed Care, Healthcare, Provider Relations, Microsoft Excel, Claims Management, Call Centers, Leadership, Team Building, Training, Strategic Planning
Education
College of St. Benedict 1985 — 1989
Bachelor of Arts (BA), English
V.L. Reishus High School 1973 — 1985
High School Diploma
ISAM, Inc. September 2004 - Present
Blue Cross Blue Shield of Minnesota 1991 - 2004
Blue Cross Blue Shield of MN 1991 - 2004
National Car Rental May 1989 - April 1991
Brandens 1987 - 1989
Skills
Vendor Management, Management, IT Strategy, Infrastructure, Process Improvement, ITIL, Leadership
Education
Concordia College 1981 — 1985
BA, Math and Computer Science
Attorney - Contractor April 2013 - Present
Ameriprise April 2013 - September 2013
RJK Properties LLC May 2010 - June 2013
Hedstrom Law May 2009 - January 2011
Blue Cross Blue Shield of Minnesota January 2007 - October 2008
Orin Thompson, Lundgren Bros., U.S. Homes June 1995 - August 2006
Skills
Management, Legal Compliance, Regulatory Affairs, Health Law, HIPAA, Real Estate, Legal Research, Legal Writing, fraud, waste and abuse, Westlaw, Training, Litigation, Insurance, Contract Negotiation, Research, Project Management, Business Analysis, Real Estate Investment...
Education
Hamline University School of Law 2005 — 2008
J.D., Law
Gustavus Adolphus College 2001 — 2005
B.A., Honors Philosophy
Cargill May 2015 - Present
Hennepin County January 2015 - May 2015
Prime Therapeutics February 2013 - December 2014
Prime Therapeutics August 2011 - February 2013
TCF Bank August 2010 - August 2011
Blue Cross Blue Shield of Minnesota February 2010 - August 2010
Blue Cross Blue Shield of Minnesota September 2008 - February 2010
MoneyGram International March 2008 - September 2008
Target Corporation February 2007 - March 2008
GE Commercial Finance August 2006 - February 2007
Skills
Process Improvement, ITIL, Documentation, Project Planning, Problem Solving, Change Management, Building Relationships, Building Strong..., Software Documentation, Requirements Analysis, Project Management, SDLC, Vendor Management, Business Process, Integration, Cross-functional Team..., PMO, IT Service Management, Project Portfolio..., Requirements Gathering, Analysis, Risk Management, Training, Management, Governance, Business Process..., Business Analysis, Databases, Visio, Business Requirements
Education
St. Catherine University 1998 — 2013
International Business and Economics, Minor in Information Resources, Business, Economics
Dordt College 1990 — 1993
Management, Management, Business Law
Blue Cross and Blue Shield of Minnesota September 2015 - Present
Blue Cross and Blue Shield of Minnesota July 2014 - September 2015
Decatur Public Schools September 2012 - January 2013
Blue Cross Blue Shield of Minnesota April 2006 - September 2006
Rainbow Foods June 2004 - April 2006
Skills
Highly effective in..., Self-starter; works..., Goal-oriented; able to..., •Highly dedicated..., Works toward efficiency..., High regards to..., Great sense of..., Health Insurance
Education
DeVry University 2014 — 2016
Bachelor of Science (BSc), Technical Management
DeVry University 2012 — 2014
Associate of Applied Sciences, Health Information Technology
Arizona State University 2011 — 2011
CCA, Medical Coding
Blue Cross Blue Shield of Minnesoa December 2014 - Present
Grandma Lucy's Bakery 2011 - Present
Blue Cross and Blue Shield of Minnesota May 2013 - December 2014
Blue Cross Blue Shield of Minnesota January 2005 - July 2010
Blue Cross and Blue Shield of Minnesota January 2003 - January 2005
Blue Cross and Blue Shield of Minnesota January 1997 - January 2003
Blue Cross and Blue Shield of Minnesota January 1995 - January 1997
Blue Cross and Blue Shield of Minnesota January 1991 - January 1995
Blue Cross and Blue Shield of Minnesota May 1986 - January 1991
Skills
Health Insurance, Insurance, Microsoft Excel, HIPAA, Medicare, Budgets, Healthcare, Employee Benefits, Claim, Access, Cooking, Strategic Planning, Business Process, Process Improvement, Microsoft Office, Data Analysis, Business Analysis
Education
Le Cordon Bleu College of Culinary Arts 2010 — 2011
Associate of Applied Science, Pastry and Baking
Inver Hills Community College 1994 — 1995
Simley High School
US Department of the Treasury March 2011 - Present
Minnesota Institute of Public Health December 2010 - March 2011
Minnesota National Guard Joint Force headquaters (JFHQ) December 2008 - June 2010
MN Air Force National Guard October 2008 - January 2010
Center For strategic I.T. and Security January 2007 - July 2009
Blue Cross Blue Shield of Minnesota August 2008 - December 2008
US Fish and Wildlife Service January 2008 - May 2008
Inver Hills Community College 2005 - 2008
Skills
Active Directory
Education
Inver Hills Community College 2006 — 2008
A.A.S.
Blue Cross Blue Shield of Minnesota May 2006 - May 2014
Skills
Customer Service, Customer Satisfaction, Medication..., Insurance, Cash Handling, Microsoft Office
Education
University of Wisconsin-River Falls 1990 — 1994
Bachelor of Science (B.S.) - Liberal Arts, Business Administration
Century College
Nursing Assistant Training
Anthem, Inc. July 2014 - Present
Anthem, Inc. April 2013 - July 2014
Medtronic January 2009 - April 2013
Hamline Health & Wellness October 2005 - December 2008
Blue Cross Blue Shield of Minnesota March 2003 - September 2005
Blue Cross Blue Shield of Minnesota December 2000 - March 2003
Delta Dental of Minnesota March 2000 - December 2000
Skills
Healthcare, Documentation, Hospitals, Claims, Data Entry, Event Planning, Software Documentation, Strategic Planning, Outlook, Management, Coaching, Customer Service, Health Sciences, Medical Devices, Policy, Team Building, Training
Education
Bryman Institute 2003 — 2005
Diploma, Massage Therapy
Saint Paul Central High Shcool 1992 — 1993
Diploma, General Studies
Concordia University-St. Paul
Organizational Management & Leadership
Blue Cross and Blue Shield of Minnesota May 2015 - Present
Blue Cross Blue Shield of Minnesota May 2011 - Present
Skills
Project Planning, Strategic Planning, Account Management, Project Management, Customer Service, Cross-functional Team..., Vendor Management, Team Leadership, Contract Negotiation, Contract Management, Budgets, New Business Development, Leadership, Team Building, Process Improvement, Program Management, Strategy
Education
Gustavus Adolphus College 1996 — 2000
BA
Empty The Nest March 2013 - November 2013
Sobriety High Foundation January 2010 - May 2010
Client Homes/Businesses April 1995 - November 2008
Gentle Transitions April 2007 - August 2008
Blue Cross Blue Shield of Minnesota 1987 - 1988
Paulson Publishing 1983 - 1986
Spearhead Communicatons 1980 - 1983
Metropolitan Transit Commission 1976 - 1980
Skills
Marketing Copy, Blogging, Proofreading, Copy Editing, Creative Writing, Newsletters, Editing, Customer Service, Content Development, Copywriting, Public Relations, Editorial, Public Speaking, Marketing, Press Releases, Non-profits, Advertising
Education
University of Minnesota-Twin Cities 1991 — 1992
Landscape Architecture
Dakota County Technical College 1990 — 1991
Landscape Design
University of Minnesota-Duluth 1972 — 1976
BA, Communications/Journalism
Towers Watson October 2013 - Present
Essentia Health March 2012 - July 2013
Blue Cross Blue Shield of Minnesota September 2003 - July 2011
Blue Cross Blue Shield of Minnesota May 2002 - September 2003
Long Term Care Group April 1998 - November 2001
Skills
Green Belt, Business Analysis, Workforce Management, Account Management, Call Center, Process Improvement, Compliance, Health Insurance, Healthcare, Employee Benefits, Strategy, CRM, Call Centers, Medicare, Business Process, Medicaid, Leadership, Coaching, Human Resources, Management
Education
Eastern Illinois University 1980 — 1982
B.S., Management
Luck Wi Museum June 2015 - Present
New Richmond Heritage Center August 2010 - Present
Gammelgården March 2010 - December 2010
Blue Cross Blue Shield of Minnesota November 1999 - December 2008
Swedish Council of America August 1999 - November 1999
American Swedish Institute June 1999 - August 1999
Skills
Customer Service, Project Management, Program Management, Strategic Planning, Non-profits, Process Improvement, Training, Data Analysis, Team Building, Microsoft Office, Account Management, Change Management, Performance Management, Marketing, Leadership Development, Strategy, Strategic Communications, Public Speaking, Project Planning, Management, Healthcare, Coaching, Leadership, Business Analysis, Social Media, Nonprofits, Budgets, Fundraising, Event Planning, Organizational..., Public Relations, Teaching, Marketing Strategy, Team Leadership, Recruiting, Policy, Management Consulting, Human Resources, Marketing Communications, Staff Development, Research, Business Strategy, Newsletters
Education
Dakota County Technical College 1997 — 1998
Technical Writing and Speaking
Saint Mary's University 1981 — 1985
BA, Double Major in Cultural Anthropology and English Literature
Norwex January 2015 - Present
Blue Cross Blue Shield of Minnesota July 2011 - Present
Blue Cross Blue Shield of Minnesota December 2006 - Present
Blue Cross Blue Shield of Minnesota January 2003 - July 2011
Blue Cross Blue Shield of Minnesota January 2001 - January 2003
Blue Cross Blue Shield of Minnesota January 1998 - January 2001
Zenith Administrator May 1997 - November 1998
United Health Care March 1996 - May 1997
Prudential Insurance Company May 1985 - September 1995
Carlson Companies January 1980 - January 1985
Skills
Software Documentation, Business Analysis, Leadership, Business Process, Training, Benefits Administration, Customer Satisfaction, Research, Technical Support, Content Management, Proposal Writing, Process Engineering, Policy Analysis, Corporate Training, Claim, Process Improvement, Visio, Insurance, Medicare, Customer Service, HIPAA, Management, Health Insurance, Program Management, Strategic Planning, Business Process..., Employee Benefits, Healthcare, Team Leadership, Medicaid, Analysis
Education
Hennepin Technical College 1975 — 1976
none, Child Development
Blue Cross and Blue Shield of Minnesota January 2012 - Present
Blue Cross Blue Shield of Minnesota April 2010 - January 2012
SonSheim Music School September 2007 - May 2010
Venture Bank September 2006 - April 2010
Target Center October 2005 - April 2010
Education
College of Saint Benedict 2001 — 2005
Bachelors of Arts, Vocal Performance
Saint John's University 2001 — 2005
Bachelor, Music
Eastview High School 1997 — 2001
Universal Hospital Services September 2013 - Present
Blue Cross Blue Shield of Minnesota February 2011 - August 2013
Risk Solution Resources, Inc. March 2008 - February 2011
Nestle HealthCare Nutrition November 2005 - March 2008
Novartis Nutrition Corporation July 2004 - November 2005
Dakota Communities October 2001 - July 2004
Allied Interstate, Inc. November 1998 - July 2001
Vestment Consulting February 1998 - November 1998
Skills
Compliance, Insurance, Strategic Planning, Process Improvement, Policy, Healthcare, Contract Negotiation, Project Management, Training, Cross-functional Team..., Health Insurance
Education
Hamline University School of Law 2011 — 2011
Healthcare Compliance Summer Institute
Macalester College 1993 — 1997
BA, English, Psychology, Biology
Capella Education Company September 2014 - Present
Capella Education Company June 2014 - September 2014
Wolters Kluwer August 2012 - March 2014
Blue Cross Blue Shield of Minnesota January 2011 - September 2012
OptumHealth January 2009 - August 2010
Pangea Group, LLC February 2006 - January 2009
Lawson February 2003 - February 2006
SolCom January 2000 - February 2003
Deloitte November 1993 - January 2000
Accenture July 1990 - November 1993
Skills
Strategic Planning, Cross-functional Team..., Business Development, Market Development, Program Management, Analytics, Product Marketing, Strategy, Consulting, Product Management, Strategic Partnerships, Team Building, Organizational Design, Go-to-market Strategy, Innovation Management, Online Marketing, CRM, Account Management, SaaS, Competitive Analysis, Start-ups, Acquisition Integration, Complex Project..., Business Process..., Change Management, Business Transformation, Social Media, SEM, Leadership, Management, Business Strategy
Education
Cornell University - Johnson Graduate School of Management 1988 — 1990
MBA
Cornell University 1985 — 1989
BS
TekSystems March 2013 - August 2013
UnitedGroup Health May 2011 - March 2013
Blue Cross Blue Shield of Minnesota May 1998 - March 2010
Agri - General (formerly Rain & Hail) September 1996 - May 1998
MicroMain Computing June 1988 - November 1991
Skills
COBOL, Pega PRPC, WebSphere Application..., MVS, SQL, Mainframe, Unix, XML, Java, IMS DB/DC, Oracle, Software Development, Ant, Visual Basic, Solaris, Eclipse, Shell Scripting, VBA, Web Application Design, Windows, APIs, CICS, SDLC, Visio, DB2, Testing
Education
Pacific Lutheran University 1992 — 1994
Bachelor, Business Administration
Columbia Basin College 1983 — 1985
Associates of Science Degree, Computer Programming
Washington State University 1969 — 1972
Computer Science
Palouse High School
Blue Cross Blue Shield of Minnesota November 2005 - Present
BlueCross BlueShield of Minnesota 2005 - Present
UnitedHealth Group October 2002 - April 2005
UnitedHealth Group October 2002 - April 2005
St. Paul Companies, Inc. (Now Travelers) January 1979 - October 2002
St. Paul Companies 1990 - 2002
Evangel University September 1976 - December 1977
Skills
Linux - passed 1 of 2..., Word, Excel, PowerPoint, Documentation, ITIL, Internet, Change Management, Lotus Notes, Teaching, JCL, COBOL, ISPF, Endevor, ITIL Operational...
Education
Missouri State University 1977 — 1979
Bachelor of Science, Business Data Processing
University of Oklahoma 1974 — 1975
Master of Music, Organ performance
Evangel University 1969 — 1974
Bachelor of Music Education, Music Education, Organ
HealthPartners April 2014 - Present
HealthPartners April 2013 - Present
HealthPartners July 2012 - April 2013
HealthEast Care System September 2009 - June 2012
HealthEast February 2007 - September 2009
Blue Cross Blue Shield of Minnesota February 2002 - February 2007
Skills
Quality Improvement, Healthcare Information..., Healthcare Management, Performance Improvement, Healthcare, Hospitals, Process Improvement, Quality Management, EHR, Clinical Research, Nursing, Change Management, Data Analysis, Program Development, Visio, Project Management, Business Process..., Leadership Development, Six Sigma, Patient Safety
Education
Metropolitan State University 2001 — 2004
Master in Public and Nonprofit Administration, Non profit
College of Saint Benedict 1992 — 1996
BSN, Nursing
EY March 2015 - Present
EY March 2013 - March 2015
Ernst & Young May 2011 - March 2013
Blue Cross Blue Shield of Minnesota 2007 - November 2010
Live Journal, Inc. 2004 - January 2007
Consumer Aware (an affiliate of Blue Cross Blue Shield of Minnesota) February 2006 - 2007
University of Colorado Health Sciences Ctr 2004 - 2005
Florida State Hospital 2002 - 2004
The Sycamores 2000 - 2002
Skills
Social Networking, Social Media, Social Business, Enterprise 2.0, Social Collaboration, Product Adoption, Product Management, Product Development, Yammer, Digital Strategy, Strategy, Knowledge Management, Competitive Analysis, Analytics, Market Research, Product Innovation, Online Communities, Research, Intranet, Cross-functional Team..., Team Building, Change Management, SharePoint, Collaboration Solutions
Education
Fuller Theological Seminary 1998 — 2004
Ph.D., Clinical Psychology
Fuller Theological Seminary 1996 — 1998
M.A., Psychology
University of Colorado Denver 1992 — 1994
BA, Psychology
Southern Nazarene University 1990 — 1992
Psychology
Blue Cross Blue Shield of Minnesota 2002 - 2004
Sykes Inc 2000 - 2002
Empire Blue Cross Blue Shield 1996 - 1999
Texas Trade International 1991 - 1995
Skills
Computers, Typing, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Multi-line Phone, Ten Key, Fiber Optics, Networking, Data Entry, Spreadsheets, Databases, Claim
Education
Hibbing Community College-A Technical and Community College 2005 — 2013
AA, Liberal Arts and Sciences/Liberal Studies, 3.0
National Education Center 1989 — 1990
Certificate equivalent to AA, Computer Programming and Operations, 3.8
Wharton County Junior College 1988 — 1988
Computer Science, 3.0
Lamar Cons High School 1984 — 1987
Diploma, general studies, 3.0
Shenehon Company March 2014 - Present
Augustana Care Corporation April 2010 - Present
Foods-that-heal.com May 2008 - July 2015
Blue Cross and Blue Shield of Minnesota March 2012 - October 2013
Board Member Soroptimist International of Greater Minneapolis May 2012 - June 2013
Blue Cross Blue Shield of Minnesota March 2011 - March 2012
StuartCo September 2010 - March 2011
Employers Association September 1989 - February 2010
Independent Business Association of Minnesota June 1986 - July 1989
Forest Lake Times July 1983 - June 1986
Skills
Email Marketing, SEO, Web Content Management, Brochures, Direct Mail, Newsletters, Catalogs, Print, Marketing Communications, Marketing, Social Media Marketing, Sales, Publications, Editing, Social Media, Digital Marketing, Blogging, Copywriting, Press Releases, Layout, Online Advertising, E-commerce, Online Marketing, B2B, Marketing Strategy, Web Marketing, Account Management, Web Design, Direct Marketing, Adobe Creative Suite, Event Planning, Advertising, Brand Development, Media Relations, Social Networking, Facebook, Market Planning, Internal Communications, Content Development, Web Content, Graphic Design, Content Strategy, Program Management, Corporate Communications, Interactive Marketing, Website Development, Corporate Branding, Integrated Marketing, B2B Marketing, CMS
Education
Search Engine Marketing Professional Organization (SEMPO) 2010 — 2011
SEO Certification, Studied Search Engine Optimization
Hamline University 1979 — 1983
Public Relations and Business, Journalism, Business
Blue Cross Blue Shield of Minnesota October 1999 - Present
Skills
HIPAA, VMware, Visio, Enterprise Architecture, SDLC, Process Improvement, Microsoft Certified...
Education
Golden Gate University
Bachelor of Science, Management
Optum contractor May 2015 - Present
UnitedHealthcare April 2014 - Present
Ashley Swanda, Professional Communications March 2005 - Present
Ashley Swanda Freelance March 2005 - Present
Blue Cross Blue Shield of Minnesota February 2014 - April 2014
Edina Public Schools October 2013 - January 2014
Thomson Reuters January 2013 - October 2013
Caribou Coffee January 2012 - June 2012
OLSON June 2010 - March 2011
Fairview Southdale Hospital March 2001 - December 2006
Skills
Public Relations, Press Releases, Newsletters, Internal Communications, Social Media, Event Planning, Editing, Copywriting, Marketing Communications, Media Relations, Corporate Communications, Advertising, Strategic Communications, Crisis Communications, Social Media Marketing, Marketing
Education
University of St. Thomas 2000 — 2003
Communications
College of Saint Benedict 1994 — 1996
BA, English/Spanish
University of Wisconsin-Madison 1992 — 1994
Journalism
Blue Cross Blue Shield of Minnesota September 2009 - Present
Erockibus Rollum March 2009 - Present
St. Jude Medical June 2005 - July 2008
Mayo Clinic August 1998 - May 2005
Education
Saint Mary's University of Minnesota 2012 — 2015
Bachelor's Degree, Business
Rochester Community and Technical College 1998 — 1998
Medical Transc
Century College
Business
Hill Murray HS
Blue Cross and Blue Shield of Minnesota January 2014 - Present
Blue Cross and Blue Shield of Minnesota May 2012 - Present
Blue Cross Blue Shield of Minnesota January 2011 - May 2012
Prime Therapeutics 2007 - April 2011
Blue Cross Blue Shield of Minnesota 2002 - 2007
Blue Cross Blue Shield Association 1996 - 2002
Harvard University Health Services 1995 - 1996
Harvard School of Public Health 1994 - 1995
Dakota County Attorney's Office 1993 - 1994
Skills
Healthcare, Medicare, Managed Care, Pharmacy Benefit..., Health Insurance, HIPAA, Provider Relations, Strategy, Health Policy, Strategic Planning, Pharmacy, Leadership, Insurance, Management, Claim
Education
Harvard University School of Public Health 1994 — 1996
Masters of Science, Health Policy & Management
University of Minnesota Law School 1991 — 1994
JD, Law
Trinity College-Hartford
Bachelors of Arts, Religion
Blue Cross and Blue Shield of Minnesota May 2011 - Present
Blue Cross Blue Shield of Minnesota December 2010 - Present
Herbergers October 2010 - Present
Rimage May 2008 - January 2009
Rimage Corporation August 2005 - May 2008
Rimage Corporation September 1998 - August 2005
Education
Concordia College 1994 — 1998
Bachelor of Arts, English Literature, History
Stonebridge Construction & Communities August 2015 - Present
Stonebridge_Companies November 2013 - August 2015
The Hartford September 2012 - November 2013
HOM Furniture July 2010 - September 2012
Ethan Allen September 2009 - July 2010
Blue Cross Blue Shield of Minnesota January 2002 - April 2007
Skills
Interior Design, Space Planning, AutoCAD, Furniture, Sketching, Furnishings, Interior Architecture, Design Research, Rendering, Concept Design, Sustainable Design, Architectural Drawings
Education
Century College 2007 — 2009
AS, Interior Design
Joe Feidt Agency LLC April 2011 - Present
Professional Disc Golf Association January 2009 - Present
Blue Cross Blue Shield of Minnesota August 2005 - March 2011
Skills
Spanish-speaking, Microsoft Word, Microsoft Office, Microsoft Excel, Adobe Creative Suite, Mac OS X
Education
Colorado College 1968 — 1972
BA Spanish, Spanish, History, English, Pol. Sci.
Blue Cross Blue Shield of Minnesota November 2008 - Present
Skills
Training, E-Learning, Captivate, Instructor-led Training, Instructional Design, Blended Learning, Leadership, Process Improvement, ADDIE, Needs Analysis, SnagIt, Program Management, Business Process..., Visio, Adult Education, Training Delivery, Learning Management..., Software Documentation, Healthcare, Microsoft Office, Curriculum Development, Organizational..., Staff Development, Analysis, Change Management, Workshop Facilitation, Leadership Development, User Interaction, HIPAA, Learning Management, Technical Writing, SharePoint, Data Analysis, Medicaid, Employee Training, Adult Learning Theory, Articulate Suite, Adobe Fireworks, Distance Learning, Curriculum Design, Content Development, Raptivity, SCORM, Adobe Acrobat, Mobile Learning, Camtasia, Social Services, Captivate and..., Fireworks
Education
St. Cloud State University 1983 — 1987
M.S., Psychology - Behavior Analysis
Gustavus Adolphus College 1979 — 1983
B.A., Psychology and General Music
Anthem, Inc. April 2012 - Present
Blue Cross Blue Shield of Minnesota October 2011 - April 2012
Anthem September 2008 - October 2011
Sallie Mae March 2003 - September 2008
Skills
Outsourcing, Process Improvement, Cultural Transformation, Claims, Call Center, Strategic Planning, Mentoring, Customer Experience, Fortune 500, Customer Satisfaction, Direct Marketing
Education
Indiana University Bloomington 1985 — 1992
BA, Criminal Justice
Blue Cross Blue Shield of Minnesota 1988 - Present
Blue Cross Blue Shield of MN 1988 - Present
Blue Cross Blue Shield of MN 1988 - Present
Blue Cross Blue Shield of Minnesota 1988 - Present
Demuth Agency September 1986 - April 1988
Skills
Employee Benefits, Health Insurance, Medicare, Insurance, Account Management, Consultative Selling, Mentoring, Health Savings Accounts, Disability Insurance, Managed Care, Selling, Claim, Brokers, Strategy, Health Care Reform, Healthcare, Underwriting, Sales
Education
Concordia University-St. Paul
Bachelor of Arts, Organizational Management and Communication
Integra Benefit Advisors May 2010 - Present
USAble Life May 2007 - July 2009
Blue Cross Blue Shield of Minnesota 2000 - 2007
Skills
Employee Benefits, Sales, Health Insurance, Insurance, Management, Underwriting, Life Insurance, Term Life Insurance, Telehealth, Voluntary Employee..., Group Disability Plans, Dental Insurance, Account Management
Education
Gustavus Adolphus College 1990 — 1992
B.A., English
University of Maryland University College 1986 — 1989
A.A., Management
Star Tribune August 2014 - Present
G&T Consulting, Inc. August 2008 - Present
The Mosaic Company February 2013 - July 2014
Best Buy January 2012 - February 2013
Best Buy October 2011 - January 2012
Cargill February 2011 - October 2011
Best Buy December 2010 - October 2011
Blue Cross Blue Shield of Minnesota June 2010 - December 2010
Best Buy October 2009 - June 2010
Capital Blue Cross August 2008 - October 2009
Skills
Program Management, Change Management, Project Management, Organizational..., Leadership Development, Coaching, Management Consulting, Process Improvement, Strategic Communications, Internal Communications, Training, Performance Management, Organizational..., Organizational Design, Organizational Structure, Employee Training, Business Process..., CRM, Human Resources, Talent Management
Education
University of Minnesota-Twin Cities 2001 — 2003
Mass Communication
Gustavus Adolphus College 1997 — 2001
B.A., English, History
Waverly-Shell Rock High School 1993 — 1997
Appraisal Logix, LLC April 2015 - Present
Go Next Inc. May 2014 - Present
Go Next Inc. October 2014 - April 2015
Roseville Midway Ford 2012 - 2013
Project for Pride in Living 2011 - 2012
Minnesota Department of Human Services 2009 - 2011
Grant Thornton 2008 - 2008
Supreme Court of Minnesota 2005 - 2007
Blue Cross Blue Shield of Minnesota 2002 - 2005
Enter-Tek Corporation 1998 - 2002
Skills
Process Improvement, Software Documentation, Training, Management, Outlook, Networking, Administrative..., Technical Support, Customer Service, Budgets, Microsoft Excel, PowerPoint, Microsoft Word, Accounts Receivable, Invoicing, Human Resources, Cross-functional Team..., Team Building, CRM, Sales, Recruiting
Education
University of Saint Thomas 2010 — 2012
Bachelor of Arts (B.A.), Psychology, Theology
Century College 2006 — 2007
Associate
Blue Cross Blue Shield of Minnesota July 2015 - Present
Independent Electric March 2014 - July 2015
Hibbing Community College August 2012 - March 2014
Skills
Outlook, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel, Access, Calendaring, Office Management, Fax, Spreadsheets, Office Equipment, File Management, Windows, Data Entry, Telephone Skills, Purchasing, Process Scheduler, Invoicing
Education
Hibbing Community College-A Technical and Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Office Administration
Hibbing High School 2007 — 2012
HS Diploma
Hibbing Community College-A Technical and Community College
Associate of Arts and Sciences (A.A.S.), Medical Office Management/Administration
Medtronic March 2011 - Present
Blue Cross Blue Shield of Minnesota November 2009 - March 2011
Fiduciary Counselling March 2004 - January 2009
Vector Financial September 2001 - March 2004
RBC Dain Rauscher September 1999 - May 2001
General Mills July 1997 - September 1999
Skills
Asset Allocation, Investment Management, Valuation, Private Equity, Mutual Funds, Family Office, Investment Performance, Investments, Equities, Fixed Income, Hedge Funds, Risk Management, Due Diligence, Finance, Corporate Finance, Asset Management, Financial Analysis, Portfolio Management
Education
Indiana University - Kelley School of Business 1995 — 1997
MBA, Finance
Franklin & Marshall College 1988 — 1992
BA, Government, Modern European History
Allianz Global Assistance October 2014 - Present
Allianz Global Assistance December 2012 - December 2014
Independent Consultant November 2011 - November 2012
Blue Cross Blue Shield of Minnesota November 2008 - November 2011
Wolters Kluwer Financial Services November 2004 - November 2008
The Thomson Corporation April 1995 - November 2004
TASC 1992 - 1995
AGS Federal Systems 1988 - 1992
Recognition Equipment Inc 1986 - 1988
VTLS 1984 - 1986
Skills
IT Strategy, Enterprise Architecture, Strategy, Software Development, Program Management, IT Operations, SDLC, Business Analysis, IT Management, Management, Integration, Vendor Management, Enterprise Software, Analysis, IT Outsourcing, Business Strategy, Product Management, Business Development, Product Development, Software Project..., Leadership, Mergers & Acquisitions, Due Diligence, Outsourcing, B2C
Education
University of Minnesota-Twin Cities 2001 — 2003
Master's Degree, Management of Technology
George Mason University 1991 — 1996
MS, Information Systems/Software Systems Engineering
University of Maryland University College 1986 — 1991
BS, Computer and Information Science
Volumetric Technologies August 1994 - Present
Blue Cross Blue Shield of Minnesota January 1987 - January 2011
Skills
Training, Human Resources, Manufacturing, Leadership, Process Improvement, Customer Service, Coaching, Management
Education
Minnesota State University, Mankato 1983 — 1986
Bachelor of Science, Law Enforcement, Political Science
Apple valley high school
Inver Hills Community College
Prime Therapeutics November 2013 - Present
Blue Cross Blue Shield of Minnesota April 2009 - November 2013
Blue Cross Blue Shield of Minnesota May 2006 - April 2009
Blue Cross Blue Shield of Minnesota October 2004 - May 2006
A Bridge to Christmas Dreams January 1990 - January 2006
Blue Cross Blue Shield of Minnesota May 1996 - September 2004
Rainbow Foods March 1991 - December 2000
Skills
Medicare, HIPAA, Process Improvement, Analysis, Business Analysis, CRM, Medicaid, Data Analysis, Benefits Administration, Access, Vendor Management, Invoicing, Medicare Part D, SDLC, Accounts Receivable, Requirements Gathering, Healthcare Consulting, Business Requirements, Auditing, Customer Satisfaction, Insurance, Health Insurance, Training, Healthcare, Management, Leadership, Customer Service, Business Process..., Managed Care, Human Resources, Policy, Program Management, Team Building, Health Policy, Interviews, Healthcare Information..., Payroll, Provider Relations
Education
Normandale College 1997 — 2000
Business Management / Psychology
Minnesota School of Business 1985 — 1986
Business Management
Dakota County Technical College 1983 — 1985
Business Management
Rosemount High school 1981 — 1985
General
Woodbury Spine Wellness Center November 2014 - May 2015
Xerox August 2012 - June 2014
Synergy Services August 2011 - February 2012
Blue Cross Blue Shield of Minnesota May 2006 - December 2008
Blue Cross Blue Shield of MN 2005 - 2008
Skills
Claim, Customer Service, Time Management, Health Insurance, Leadership, Microsoft Office, Customer Satisfaction, Data Entry, Employee Benefits, Training, Outlook, Payroll, Policy, Program Management
Education
Bryman Institute 2005 — 2005
Diploma, Medical Insurance Billing and Coding, 4.0
Crown College 2000 — 2001
CHS March 2002 - Present
Patterson Dental August 2000 - Present
MBI Energy Services November 1999 - Present
Mill City Capital, L.P. November 1999 - Present
UnitedHealth Group September 1999 - Present
HealthEast August 1998 - Present
GMAC ResCap June 1998 - Present
Thomson Reuters May 1998 - Present
Blue Cross Blue Shield of Minnesota July 1998 - Present
Wells Fargo May 1998 - Present
Skills
Budgets, Financial Modeling, Pricing, Forecasting, Strategic Planning, Managerial Finance, Finance, Variance Analysis, Financial Analysis, Mergers, Corporate Finance, Dashboard Builder, M&A, Cash Flow Modeling, Business Process, Strategy, Accounting, Leadership, Analytics, Mergers & Acquisitions, Analysis, Business Development, Cash Flow Forecasting, Project Management, Internal Audit, Financial Forecasting, Income Statement, Business Analysis, Competitive Analysis, Cross-functional Team..., Financial Reporting, Strategic Financial..., Due Diligence, Sarbanes-Oxley Act, Building Key..., Financial Planning, Networking, Social Networking
Education
Columbia University / U of Pennsylvania (Penn)
Master of Business Administration (MBA), Finance
Columbia University 1987 — 1989
MBA, Finance
University of Pennsylvania 1982 — 1986
BA, Math
Edina High School 1979 — 1982
Blue Cross and Blue Shield of Minnesota March 2012 - Present
Blue Cross Blue Shield of Minnesota January 2011 - March 2012
Blue Cross Blue Shield of Minnesota December 2007 - January 2011
Skills
Project Portfolio..., Process Improvement, SDLC, Vendor Management, PMO, Program Management, HIPAA, Cross-functional Team..., Resource Management, Change Management, Project Management, Healthcare, IT Strategy, ITIL, Strategic Planning, Strategic Communications, Situational Leadership, Leadership, IT Management, PMP, Visio, Team Leadership, Business Analysis, Integration, Healthcare Information..., Requirements Gathering, Business Process, Software Project..., Business Process..., Management, Enterprise Architecture, IT Service Management
Education
Concordia University-St. Paul
Bachelor of Arts (B.A.), Organizational Management and Leadership
St. Catherine University
Sentara Healthcare November 2014 - Present
University of Minnesota Physicians May 2013 - November 2014
Blue Cross Blue Shield of Minnesota May 2011 - May 2013
Fairview Health System January 2007 - May 2009
Children's Hospitals and Clinics of Minnesota August 2006 - January 2007
St Paul Heart Clinic October 2000 - August 2006
Childrens Hospital and Clinics of Minnesota April 1999 - October 2000
Abbott Northwestern Hospital November 1986 - May 1998
Skills
Healthcare, Insurance, Epic Systems, Healthcare Management, Process Improvement, Medical Billing, Budgets, Customer Service, Hospitals, Nursing, Medicare, Medicaid, Leadership, Revenue Cycle, HIPAA, Team Building, Process Scheduler, Clinical Research, Medical Terminology, Invoicing
Education
Minnesota School of Business 2007 — 2010
B.S., Health Care Management
Hennepin Technical College 1993 — 1995
Diploma, Advertising Art and Design
University of Minnesota-Twin Cities 1987 — 1990
A.A., Humanities
Lakeville South
Lakeville South
Insight Global February 2015 - Present
Insight Global January 2012 - February 2015
St. Catherine University September 2010 - September 2011
Blue Cross Blue Shield of Minnesota June 2010 - September 2010
Skills
Competitive, Command, Analytical, Analytical Skills, Networking, Strategy, Solution Selling, Information Technology, Training, Business Development, Telecommunications, Screening Resumes, Temporary Staffing, Vendor Management, Applicant Tracking..., Internet Recruiting, Consulting, Temporary Placement, Sourcing, Start-ups, Staffing Services, Building Relationships, New Business Development, Sales, Leadership, Relationship Building, SMO
Education
Saint Catherine University
Bachelor of Science, Marketing/Management
Gustavus Adolphus College
Business Management
Robert Half International 2012 - Present
Thomson Reuters 2011 - 2011
Thomson Reuters 2011 - 2011
Mark A. Litman & Associates, P.A. May 2010 - May 2010
Lemaire Patent Law Firm May 2009 - August 2009
Guzman Law Firm June 2006 - August 2006
Blue Cross Blue Shield of Minnesota February 2001 - June 2006
Blue Cross Blue Shield of Minnesota February 2001 - June 2006
Blue Cross and Blue Shield MN 2001 - 2006
Skills
Research, Microsoft Office 2007, Filing Patents, Patents, Customer Service, Patent Prosecution, Training, Commercial Litigation, Call Centers, Microsoft Word, Legal Writing, Intellectual Property, Litigation Support
Education
Inver Hills Community College
A.S. Degree, Paralegal Studies
Winona State University
B.S. Degree, Paralegal
Medical Transportation Management, Inc October 2013 - Present
Faegre Baker Daniels LLP February 2012 - October 2013
Blue Cross Blue Shield of Minnesota February 2008 - January 2012
Blue Cross Blue Shield of Minnesota November 1999 - February 2008
MN Department of Commerce January 1999 - November 1999
Minnesota Senate October 1996 - January 1999
Skills
Lobbying, Legislation, Public Policy, Policy, Nonprofits, Government, Politics, Policy Analysis, Legislative Affairs, Legislative Relations, Community Outreach, Strategic Planning, Customer Service, Leadership, Marketing Communications, Insurance, Healthcare, Strategy, Health Insurance, Public Affairs, Strategic Communications, Political Campaigns, State Government, Speech Writing, Political Consulting, Media Relations, Fundraising, Crisis Communications, Community Development, Message Development, Public Relations, Internal Communications, Grassroots Organizing, Volunteer Management, Political Communication, Health Policy, Public Speaking
Education
Hamline University 2001 — 2007
MA, Public Administration
Saint John's University 1991 — 1995
BA, Political Science
Blue Cross and Blue Shield of Minnesota August 2015 - Present
Blue Cross Blue Shield of Minnesota May 2005 - Present
Shantytown December 1999 - April 2011
Mallory Alexander International Logistics August 2004 - February 2005
Skills
Insurance, Customer Service, Microsoft Office, Microsoft Excel, Access, PowerPoint, Microsoft Word, Software Documentation, Human Resources, Medicare, Accounting, Strategic Planning, Social Media, Administrative..., Team Leadership, Healthcare, Leadership, Time Management, Account Management, Data Entry, Research, Process Scheduler, Customer Satisfaction, Leadership Development, Lotus Notes, Administration, Public Speaking, Process Improvement, Accounts Receivable, Nonprofits, Invoicing, Project Management, Claims Handling
Education
Herzing University-Minneapolis
Bachelor’s Degree, Health Information Management
Herzing University-Minneapolis 2011 — 2013
Associates Degree, Medical Insurance Billing and Coding, 3.05 GPA
Minnesota School of Business 1995 — 1997
Associates
UnitedHealthcare February 2012 - Present
DeCare Dental January 2010 - December 2011
Blue Cross Blue Shield of Minnesota May 2007 - January 2010
American Family Insurance July 2006 - April 2007
Skills
Insurance, Microsoft Office, Underwriting, Health Insurance, Customer Service, Leadership, Employee Benefits, Account Management, Strategic Planning, Microsoft Excel, Claim, Commercial Insurance, Team Building
Education
Gustavus Adolphus College 2002 — 2006
Bachelors, Business Management
Tualatin High
Wells Fargo Home Mortgage December 2012 - Present
Best Buy August 2012 - December 2012
Delta Technology April 2010 - August 2012
Blue Cross Blue shield of Minnesota June 2007 - March 2010
American Solutions Inc November 2004 - June 2007
Multiple companies January 1999 - August 2004
Skills
Websphere, DB2, Struts, EJB, Agile Methodologies, Tomcat, Eclipse, Hibernate, Web Services, XML, JMS, Oracle, UML, Java, SOAP, JUnit, Servlets, JSF, Ant, J2EE Application..., Web Applications, Design Patterns, Integration, ClearCase, Maven, CSS, HTML, SOA, WebSphere MQ, JavaScript, Unix, Spring, REST, JSP, JDBC, JBoss Application Server, PL/SQL
Education
Gulbarga University 1993 — 1997
Bachelor of Engineering, Mechanical
Blue Cross Blue Shield of Minnesota September 2011 - Present
Blue Cross and Blue Shield of Minnesota May 2010 - September 2011
Blue Cross and Blue Shield of Minnesota 1995 - March 2010
Skills
Health Insurance, IBM Certified System..., IBM Certified System..., ITIL version 3..., Windows..., LotusScript, Lotus Formula Language, Excel VBA, Microsoft Office, Enterprise Software, Project Planning, Lotus Notes, Resource Management, Visio, Disaster Recovery, Enterprise Architecture, Requirements Analysis
Education
Inver Hills Community College
Associate's Degree, Individualized Professional Studies, Business Technology
St. Mary's University of Minnesota
Bachelor of Science (B.S.), Information Technology
Blue Cross and Blue Shield of Minnesota SR Vendor Wellness Integration SpecialistBlue Cross and Blue Shield of MinnesotaApril 2011 - August 2012
Blue Cross Blue Shield of Minnesota January 2010 - April 2011
Blue Cross and Blue Shield of Minnesota January 2006 - January 2010
Blue Cross and Blue Shield of Minnesota January 2002 - January 2006
HealthEast January 1990 - January 2000
Skills
Health Insurance, Health Policy, Insurance, Medicare, Healthcare, Process Improvement, Program Management, Clarity, Project Management, Cross-functional Team..., Visio, Business Analysis, Business Process...
Education
Northwestern College 2015 — 2016
B.S., Business, Management, Marketing, and Related Support Services, A
Rasmussen College-Minnesota 2012 — 2013
HealthCare Management, A
Century College 1990 — 1993
A.A., Law Enforcement
SUNY New Paltz 1989 — 1990
SignatureMD August 2009 - Present
ModernMed July 2008 - July 2009
MDVIP March 2008 - July 2008
Vermilion Land Office June 2003 - July 2008
Blue Cross Blue Shield of Minnesota June 2003 - June 2006
Pike Bay Lodge January 1999 - January 2004
United Way of January 1999 - January 2001
Skills
Healthcare, Public Speaking, Contract Negotiation, Business Development, Customer Service, Selling, Marketing, Sales Management, Managed Care, Healthcare Management, Hospitals, Cross-functional Team..., Program Management, Sales, Strategic Planning, Strategy, Management
Education
Concordia College 1988 — 1992
B.A, Organizational Communication and English Writing
Blue Cross Blue Shield of Minnesota September 2003 - Present
Rady Children's Hospital 1996 - 2002
Skills
Talent Management, Employee Relations, Talent Acquisition, Deferred Compensation, Performance Management, Succession Planning, Leadership Development, Human Resources, SDLC, Sourcing, CRM, Leadership, Workforce Planning, Vendor Management, Change Management, Onboarding, Employee Benefits, Policy
Education
Chapman University
Bachelor's degree in Organizational Leadership
University of Minnesota-Twin Cities
Major: Psychology
Jostens June 2014 - Present
Blue Cross Blue Shield of Minnesota June 2012 - June 2014
SUPERVALU November 2009 - June 2012
Apogee Enterprises May 2006 - May 2009
Target Corporation April 1995 - May 2006
SunGard Financial Systems 1989 - 1995
Skills
Endorsements, Business Analysis, Requirements Gathering, Visio, SDLC, Requirements Analysis, Process Improvement, Business Process, Business Requirements, Project Management, Data Warehousing, Business Process..., Access, Agile Methodologies, Analysis, Analytics, Business Intelligence, Business Process Design, Change Management, Data Analysis, Databases, Data Modeling, ERP, Enterprise Architecture, IT Management, Forecasting, IT Strategy, ITIL, Integration, Leadership, MS Project, Management, Microsoft SQL Server, Oracle, PMO, PMP, Program Management, SQL, SharePoint, Software Documentation, Software Project..., Systems Analysis, Team Leadership, Vendor Management
Education
Hamline University
Bachelor of Arts, Business Administration
TravelOne Inc January 2015 - Present
Altour June 2005 - October 2014
Carlson Wagonlit Travel February 2004 - June 2005
Blue Cross Blue Shield of Minnesota December 2002 - February 2004
AAA January 1999 - January 2002
Walt Disney Company-Disney Store January 1996 - January 2002
Nicollet Island Inn January 1997 - January 1999
Days Inn January 1996 - January 1997
Skills
CTA, Business Travel, Accounts Receivable, Cruises, Customer Service, Disney, Employee Training, Event Management, Event Planning, Hospitality, Hotels, Human Resources, Leisure Travel, Management, Payroll, Sales, Tourism, Training, Travel Management
Education
McConnell Travel School 1998 — 1999
Degree, Travel Sales
Hennepin Technical College 1995 — 1996
Degree, Floral Design
University of Wisconsin-Stout 1990 — 1993
BS, Hospitailty/Tourism Management
University of Wisconsin-Stout
B.S, Hospitality/Tourism Management
None January 2009 - Present
BenchmarkQA January 2008 - Present
Blue Cross Blue Shield of Minnesota 2006 - Present
Northstar Search and Rescue Dog Association July 2002 - April 2011
BCBS January 2006 - January 2009
Mix & Burn 2005 - 2007
Gelco Information Network 2006 - 2006
City of Minneapolis Attorney's Office 2004 - 2004
BI 2003 - 2003
Achieve Healthcare Technologies September 1999 - September 2000
Skills
Test Planning, Test Automation, Software Quality..., Business Intelligence, Quality Assurance, Testing, Databases, Agile Methodologies, Leadership, Defect Tracking, Requirements Analysis, Software Documentation, SDLC, User Acceptance Testing
Education
College of St. Benedict 1984 — 1988
Blue Cross and Blue Shield of Minnesota November 2010 - Present
Blue Cross Blue Shield of MN March 2001 - November 2010
Blue Cross Blue Shield of Minnesota January 1999 - March 2001
Blue Cross Blue Shield of Minnesota November 1997 - January 1999
Arby's Restaurant Group June 1995 - November 1997
Skills
Health Insurance, Health Savings Accounts, Insurance, Medicare Part D, Medicare, Claim, Managed Care, Employee Benefits, Health Policy, Provider Relations, Disease Management, Disability Insurance, Account Management, Call Center, Claims Management, HIPAA, Salesforce.com, Long-term Care, Call Centers, Training, Analysis, Program Management, Healthcare
Education
Concordia University-River Forest 2013 — 2015
Bachelor of Arts (BA), Health Care Management
See Below
Bachelor of Applied Science (B.A.Sc.), HealthCare Management
Wells Fargo - Consumer Lending Technology Group April 2014 - Present
JCT Solution July 2004 - Present
Wells Fargo - Home Mortgage Servicing Technology Group March 2011 - April 2014
Wells Fargo April 2010 - March 2011
Blue Cross Blue Shield of Minnesota April 2003 - March 2010
Cummins 2004 - 2005
FirePond Inc. April 1999 - April 2003
Skills
Business Rules..., Business Process..., TIBCO, Web serv, SOA, J2EE, Oracle, Software Lifecycle..., Drools, Spring, Hibernate, Java Enterprise Edition
Education
UCLA 1992 — 1996
B.A., Economics Major, Minor CS
Golden Gate University 1997 — 1998
MS, Software Engineering
University of St. Thomas
Master’s Degree, Technology management
Blue Cross Blue Shield of Minnesota 1996 - Present
Leonard, Street and Deinard August 1993 - May 1996
Von Briesen & Roper, S.C. January 1991 - July 1994
Skills
Insurance, HIPAA, Contract Negotiation, Healthcare, State and Federal..., Managed Care Contracting, Business/Corporate law, Fraud and Abuse, Regulatory Compliance, Privacy Law, Managed Care, Fraud
Education
Marquette University Law School 1988 — 1991
Doctor of Law (J.D.)
Illinois Wesleyan University 1984 — 1988
Bachelor of Arts (B.A.), Political Science
Blue Cross Blue Shield of Minnesota May 2011 - Present
Bluecross Blueshield of MN September 2003 - May 2011
First American Title October 2001 - July 2003
Education
Gustavus Adolphus College 2000 — 2001
none, Studio Art
UnitedHealthcare September 2014 - Present
UnitedHealthcare March 2013 - September 2014
UnitedHealthcare September 2011 - January 2013
SeeChange Health June 2008 - February 2011
UnitedHealth Group August 2007 - June 2008
UnitedHealthcare October 2006 - August 2007
UnitedHealthcare December 2005 - October 2006
Blue Cross Blue Shield of Minnesota June 2003 - December 2005
Blue Cross Blue Shield of Minnesota August 2001 - June 2003
Teltech (now Sopheon) June 1999 - April 2001
Skills
Six Sigma Green Belt..., Fellow Acadamey of..., Mini Masters of..., Strategy, Cross-functional Team..., Leadership, Strategic Planning, Risk Management, Project Management, Product Management, Business Development, Management, Analysis, Business Strategy, Management Consulting
Education
William Mitchell College of Law 1991 — 1994
JD, Law
Hamline University 1986 — 1990
BA, Psychology / Management
Blue Cross and Blue Shield of Minnesota March 2013 - Present
Blue Cross and Blue Shield of Minnesota February 2013 - March 2013
Blue Cross Blue Shield of Minnesota August 2011 - February 2013
Self Employed August 2010 - August 2011
Cirdan Health Systems and Consulting February 2007 - September 2010
Towers Perrin February 1997 - September 1999
Deloitte Consulting July 1989 - February 1997
Skills
Analysis, Medicare, Healthcare, Medicaid, Claim, Financial Reporting, Health Insurance, Actuarial Science, Data Analysis, SAS, Employee Benefits
Education
Drake University 1984 — 1989
BSBA, Actuarial Science
Blue Cross Blue Shield of Minnesota October 2011 - Present
University of St Thomas November 2000 - September 2011
Alpha 1 Association August 1996 - June 2000
American Lung Association in Minnesota 1994 - 1996
Fairview Southdale Hospital 1984 - 1994
Skills
Leadership Development, Strategic Planning, Organizational..., Non-profits, Leadership, Public Speaking, Healthcare, Staff Development, Team Building, Coaching, Program Management, Management, Strategy, Higher Education, Change Management, Program Development, Executive Coaching, Workshop Facilitation, Training, Entrepreneurship, Management Consulting, Organizational..., Cross-functional Team..., Nonprofits
Education
University of Saint Thomas - School of Business 2008 — 2011
MBA
Concordia University-St. Paul
BA, Business
North Dakota State University
Respiratory Therapy
Blue Cross and Blue Shield of Minnesota March 2013 - Present
Blue Cross and Blue Shield of Minnesota October 2012 - April 2013
Blue Cross Blue Shield of Minnesota September 2011 - October 2012
Blue Cross Blue Shield of Minnesota November 2010 - September 2011
Ingenix November 2009 - November 2010
CoStar Group June 2009 - October 2009
SUPERVALU October 2007 - April 2009
Ingenix Consulting November 1996 - October 2007
Education
Dominican University 1995 — 1998
MLIS, Library and Information Science
St. Catherine University 1986 — 1993
Bachelor of Arts, English
Facebook March 2015 - Present
Intuit April 2013 - February 2015
Intuit November 2011 - April 2013
Cognizant Technology Solutions April 2011 - November 2011
eBay June 2008 - November 2011
Cognizant Technology Solutions April 2006 - March 2011
Blue Cross Blue Shield of Minnesota September 2007 - May 2008
UnitedHealthcare April 2006 - September 2007
BankMuscat April 2003 - May 2004
Tata Infotech Ltd November 2000 - March 2003
Skills
Requirements Gathering, Business Process, Agile Methodologies, Requirements Analysis, Business Analysis, Integration, Scrum, SDLC, Product Management, Cloud Computing, Consulting
Education
IBS Hyderabad 2004 — 2006
MBA
ICFAI Business School, Hyderabad 2004 — 2006
MBA
Punjab Technical University 1996 — 2000
Regional Engineering College, Jalandhar 1996 — 2000
B. Tech
Blue Cross Blue Shield of Minnesota February 2011 - August 2015
Twin City Signal, a Progress Rail Company August 2009 - January 2010
Community Health Partnership July 2008 - June 2009
Blue Cross Blue Shield of Minnesota January 2006 - April 2008
Blue Cross Blue Shield of MN December 1999 - January 2006
Skills
Health Insurance, Office Management, Insurance, Microsoft Excel, Outlook, Project Management, Healthcare, Customer Satisfaction, Employee Benefits, Change Management, Access, Administrative..., Marketing, Training, Visio, Lotus Notes, Data Entry, HIPAA, Process Improvement, Administrative...
Education
Inver Hills Community College 2002 — 2006
Associates in Science, Paralegal
Blue Cross Blue Shield of Minnesota July 2011 - Present
UnitedHealthcare 2009 - July 2011
UnitedHealthcare 2002 - 2009
UnitedHealthcare 1998 - 2002
UnitedHealthcare July 1997 - 1998
Express Scripts June 1996 - July 1997
Sedgwick Peek April 1995 - May 1996
Professional Liability Underwriting Managers 1989 - 1995
Skills
Employee Benefits, Underwriting, Insurance, Health Insurance, Reinsurance, Medicare, Managed Care, Brokers, Health Savings Accounts, Account Management, Claim, Finance, Training
Education
Concordia College
Bachelor of Arts, Organizational Management and Communication
Blue Cross Blue Shield of Minnesota November 2012 - Present
Blue Cross and Blue Shield of Minnesota 2009 - 2012
Blue Cross March 2006 - January 2009
Minnesota Department of Health January 2001 - March 2006
Graco January 2000 - January 2001
University of Minnesota 1998 - 2000
University of Minnesota 1997 - 1998
University of Illinois at Urbana-Champaign May 1988 - December 1996
Skills
Employee Relations, Labor Relations, Mediation, Diversity and Inclusion, Training Facilitation, Performance Management, Recruitments, Retention Strategies, Program Management, Organizational..., Human Resources, Strategy, Coaching, Organizational..., Diversity & Inclusion, Healthcare, HR Consulting, Talent Management, Leadership Development, Leadership, Policy, Employee Benefits, Conflict Resolution, HR Policies, Deferred Compensation, Recruiting
Education
Fisk University
B.A., Sociology
University of Illinois at Urbana-Champaign
J.D., Law
University of Illinois at Urbana-Champaign 1977 — 1983
Master of Arts (M.A.), Public Administration
Blue Cross and Blue Shield of Minnesota September 2012 - Present
Blue Cross Blue Shield of Minnesota August 2006 - September 2012
Ecolab February 2001 - August 2006
Andersen Corporation 1998 - 2001
Allina February 1995 - December 1997
Children's Hospital February 1993 - February 1995
Skills
SDLC, Business Intelligence, Process Improvement, IT Strategy, Enterprise Architecture, Business Analysis, IT Management, Leadership, Business Process Design, ITIL, Quality Assurance, Data Warehousing, Business Requirements, Business Process, Architecture, SharePoint, Vendor Management, Analysis, Governance, Requirements Gathering, Testing, SOA, Management, Business Process..., Solution Architecture, ERP, Visio, IT Service Management, Integration, Information Technology, Data Analysis, Requirements Analysis, Enterprise Software, Business Architecture, ETL, Software Development, Data Modeling, Systems Analysis, Resource Management, PMP, TOGAF, Software Project..., PMO, Master Data Management, Application Architecture, EAI, Websphere, Project Portfolio..., Architectures
Education
Georgia Institute of Technology 1991 — 1992
MSHS, Industrial Engineering / Health Systems
University of Minnesota-Twin Cities 1988 — 1991
BME, Engineering: Mechanical / Industrial
Blue Cross and Blue Shield of Minnesota March 2010 - Present
Blue Cross Blue Shield of Minnesota June 2009 - March 2010
Blue Cross and Blue Shield of Minnesota 2008 - June 2009
Blue Cross and Blue Shield of Minnesota November 2007 - June 2008
Skills
Six Sigma Black Belt, SDLC, Process Improvement, Business Analysis, Vendor Management, Requirements Analysis, Project Management, Change Management, Strategic Planning, BPO
Education
College of St. Benedict 1987 — 1991
Bachelor of Arts (B.A.), Management and Psychology
Blue Cross Blue Shield of Minnesota June 2008 - September 2010
Children's Hospitals and Clinics of Minnesota October 2007 - June 2008
University of Minnesota Medical Center, Fairview July 2005 - October 2007
University of Iowa Hospitals and Clinics July 2003 - May 2005
Education
Coe College 1998 — 2003
BSN and BA, Nursing and Psychology
TRONOX WORLDWIDE November 2012 - Present
H.J. HEINZ, INC. March 2010 - September 2012
CARGILL, INC. February 2006 - April 2010
Blue Cross Blue Shield of Minnesota February 2004 - January 2006
Ford Motor Company January 2002 - January 2004
The Phoenix Group 1999 - 2002
Skills
Talent Management, Change Management, Employee Engagement, Diversity & Inclusion, Employee Relations, Coaching, Organizational Learning, Business Process..., Project Management, Organizational..., SharePoint, StrengthsFinder, Training & Development, Strategic Planning/..., Human Resources, Policy Adminstration, Business Development, Performance Management, Talent Acquisition, Onboarding, Team Leadership, Performance Metrics, Customer Service
Education
Central Michigan University, Mt. Pleasant, MI
Bachelor’s Degree, Bachelor of Arts, Business Administration
Concordia University-St. Paul
Master’s Degree, Master of Arts, Organizational Development/Human Resources
RedBrick Health January 2012 - Present
Mayo Clinic Global Products and Services May 2010 - January 2012
Blue Cross Blue Shield of Minnesota October 2000 - April 2010
The StayWell Company/Krames 2000 - 2001
StayWell Health Management 1997 - 1999
Finelight September 1993 - March 1997
Skills
Healthcare, Publicity, Marketing Communications, Health Education, Wordpress, Project Planning, Usability Testing, Strategy, Public Relations, Marketing, Advertising, WordPress, Direct Mail, Content Strategy, Health Insurance, Newsletters, Strategic Communications, Integrated Marketing, Marketing Strategy, Content Management, Copywriting, Corporate Communications, Email Marketing, Health Policy, Internal Communications, Leadership, Management, Medicare, Publications
Education
Goshen College
BA, Music and Communications
St. Mary's University Minnesota
UnitedHealth Group March 2013 - Present
Fredrickson Communications May 2011 - March 2013
ING May 2009 - October 2009
ING Nederland November 2007 - October 2008
Deluxe Corporation June 1998 - February 2001
Blue Cross Blue Shield of Minnesota 1990 - 1998
Skills
Instructional Design, Training, Management, Program Management, Training Delivery, Healthcare, E-Learning, Change Management, Consulting, Performance Management, Project Management, Software Documentation
Education
University of St. Thomas 1995 — 2002
MA, Human Resource Development
College of Saint Benedict 1985 — 1989
BA, Management
WellPoint July 2014 - Present
Wellpoint Anthem April 2012 - June 2014
Prime Therapeutics October 2011 - April 2012
Univita Health Inc September 2010 - September 2011
Univita Health Inc March 2010 - August 2010
CMC / Clear Stone February 2009 - August 2009
Blue Cross Blue Shield of Minnesota 2001 - May 2008
Blue Cross Blue Shield of MN 1989 - 2001
Skills
ITIL, Project Management, IT Management, Infrastructure, Vendor Management, Project Planning, HIPAA, Disaster Recovery, Business Analysis, Process Improvement, Program Management, Data Warehousing, PMO, Business Intelligence, Project Portfolio...
Education
Indiana State University 1979 — 1983
BS, Computer Science
PrairieCare August 2013 - Present
The Emily Program October 2009 - June 2013
Blue Cross Blue Shield of Minnesota October 2007 - September 2009
Blue Cross and Blue Shield of Minnesota September 2001 - October 2007
Blue Cross and Blue Shield of MN January 1999 - October 2001
ISD 196 August 1997 - May 1998
Skills
Coaching, Leadership Development, Healthcare, Health Insurance, Process Improvement, Customer Service, Training, Employee Benefits, Leadership, Team Building, Data Analysis, Program Development, Strategic Planning, Performance Management, Conflict Resolution, Employee Relations, Public Speaking, Staff Development, Call Centers, Microsoft Excel, Community Outreach, Management, Recruiting, Organizational..., Human Resources, Vendor Management, Project Management, Nonprofits, Employee Engagement, Microsoft Office, Event Planning, Microsoft Word, Team Leadership, Career Counseling, Outlook, Medicaid, Policy, Workshop Facilitation, Mental Health, System Administration, Healthcare Management, Medicare, Organizational..., HIPAA, Managed Care, Insurance, Onboarding, Employee Training, Program Management, Health Policy
Education
Concordia University-St. Paul 1992 — 2007
BA, Education/Psychology
Coach U 2008 — 2008
Graduate of FastTrack Coach Program, Organization Coaching
Blue Cross Blue Shield of Minnesota April 2008 - Present
Northwest Airlines 2003 - 2005
The Coca-Cola Company 2000 - 2003
Arthur Andersen & Co. 1999 - 2002
Baker Tilly Virchow Krause, LLP 1996 - 1999
Education
Drake University 1992 — 1996
Bachelor of Business Administration (BBA), Accounting and Corporate Finance
Blue Cross Blue Shield of Minnesota September 2010 - Present
Skills
Process Improvement
Education
College of Saint Benedict 1999 — 2003
BA
BCBSMN November 2007 - Present
Blue Cross Blue Shield of Minnesota 2007 - Present
Inver Grove Heights Community Schools August 1992 - February 2007
Education
Hamline University 1991 — 1996
BA, Communications
CoreLink December 2011 - Present
Prime Therapeutics August 2011 - January 2012
Blue Cross Blue Shield of Minnesota March 2011 - May 2011
Innovis Health January 2007 - June 2010
ACS 2005 - 2006
Education
Saint Mary's College of California 1995 — 1997
B. A., Health Services Administration
Chabot College 1983 — 1994
A. A., Liberal Arts
Elavon, Inc. December 2011 - May 2012
INT Technologies July 2009 - December 2011
ING 1998 - 2008
RBC Dain Rauscher 1997 - 1998
Blue Cross Blue Shield of Minnesota 1990 - 1996
Skills
COBOL, CICS, Easytrieve, JCL, DB2, Mainframe, MVS, Software Development, IBM Mainframe, SQL
Education
Hamline University
BA, English
University of Minnesota-Twin Cities
MA, English
The Coca-Cola Company 2005 - 2008
AT&T Mobility 2003 - 2005
Blue Cross Blue Shield of Minnesota 2001 - 2003
Best Buy 1999 - 2001
Oracle 1998 - 1999
Skills
PMP, Requirements Gathering, SDLC, Project Management, Vendor Management
Education
Eastern Michigan University
Bachelor, Accounting & Theater
Blue Cross Blue Shield of Minnesota April 2000 - Present
Blue Cross 2000 - Present
Skills
Medical Underwriting, Health Insurance, Claim, Medicare, Insurance, Employee Benefits, Customer Service, Underwriting, Disability Insurance, Team Building
Education
Concordia University-St. Paul
Bachelor of Arts (B.A.), Organizational Management and Communications
UCare April 2013 - Present
Blue Cross Blue Shield of Minnesota December 2008 - February 2011
Deloitte Consulting May 1995 - November 2008
Education
Xavier University 1992 — 1994
MHA, Hospital and Health Administration
Gustavus Adolphus College 1986 — 1990
BA, Organzational Management
UnitedHealth Group (Optum Technology) April 2013 - Present
John Morrell & Co. November 2010 - February 2013
Kelly Financial Resources March 2010 - November 2010
Kelly Financial December 2009 - December 2009
Blue Cross Blue Shield of Minnesota June 2007 - December 2009
Finance divisions of Medtronic, Ameriprise and Secure Computing 2005 - 2007
Federal Reserve Bank of Philadelphia April 2003 - June 2005
Dollar Financial Group 1998 - 2003
US Geological Survey, Black&Veatch, O'Brien&Gere Engineers 1985 - 1996
Skills
Forecasting, Financial Modeling, Budget, Microsoft Excel, Financial Analysis, Financial Reporting, Analysis, Strategic Financial..., Business Analysis, Accounting, Strategic Planning, SAP, Data Analysis, Process Improvement, Project Management, Business Strategy, Microsoft Word, Team Building, Leadership, Access, Account Management, Program Management, Budgets, Finance, Variance Analysis, Management, Analytics
Education
Temple University - Fox School of Business and Management 1996 — 1998
MBA, Finance
University of California, Davis 1988 — 1990
M.S., Civil Engineering, Water Resources
Haverford College 1981 — 1985
B.S., Geology
Westtown School
West Side Community Health Care Services January 2013 - August 2013
Brown College January 2010 - March 2012
University of MN Physicians/MN Heart Clinic October 2005 - February 2009
Blue Cross Blue Shield of Minnesota March 2005 - October 2005
North Point Health and Wellness Center January 2004 - June 2004
Open Cities Health center 2002 - 2004
Skills
Registered Health..., Health Information..., Release of Information, Healthcare, EHR, Data Entry, EMR, RHIA, Informatics
Education
Emory University 1980 — 1981
Certificate, Health Records Administration
Clark Atlanta University 1977 — 1981
Bachelor of Science, Medical Records Administration
Blue Cross and Blue Shield of Minnesota July 2013 - Present
Blue Cross Blue Shield of Minnesota November 1998 - July 2013
Children's World Learning Center March 1990 - October 1998
Skills
Management, Insurance, Customer Service, Process Improvement, Visio, Health Insurance, Account Management, Team Leadership
Education
Inver Hills Community College
Early Childhood Education
Saint Paul College-A Community and Technical College
Accounting
Independent Contractor, Healthcare April 2013 - Present
Holistic Health 1999 - 2014
Blue Cross Blue Shield of Minnesota April 1998 - September 2012
Healthways February 2002 - September 2005
Blue Cross and Blue Shield of Minnesota April 1999 - April 2002
United Health Group June 1990 - April 1998
Skills
Medicare, Medicaid, Coaching, Healthcare Management, Disease Management, Utilization Management, Managed Care, Nursing, Health Insurance, Holistic Health, Human Development, Case management, Process Improvement, Program Development, Health Promotion, Utilization Review, Art and Healing, Healing Touch, Wellness, Healthcare
Education
St Mary's University, Minneapolis MN 2000 — 2003
MA, Human Development
Metro State University 1991 — 1994
BA, Human Service, Studio Art minor
City University of New York-College of Staten Island 1975 — 1978
AAS, Nursing
Department of Veterans Affairs May 2009 - Present
Medica January 2008 - April 2008
Hamline University February 2008 - March 2008
Ecolab July 2006 - August 2006
Blue Cross Blue Shield of Minnesota June 2006 - July 2006
Mayo Clinic January 2005 - August 2005
Mayo Clinic September 2004 - October 2004
Mayo Clinic May 2001 - May 2004
Education
Hamline University School of Law 2005 — 2008
J.D., Health Law
University of Wisconsin-La Crosse 2000 — 2004
B.S., General Business Managment and Technology, Political Science, Pre-Law
Northern Tool + Equipment February 2010 - Present
Northern Tool + Equipment March 2007 - February 2010
Blue Cross Blue Shield of Minnesota March 2006 - March 2007
Kohl's Department Stores August 2003 - April 2006
Skills
Marketing, Retail, Training, Customer Service, Sales, Advertising, Email Marketing, Marketing Strategy, Leadership, Management, Strategic Planning, Microsoft Office, Training Leadership, Market Research, Social Media, Extended Warranty, Credit Cards, Loyalty Programs, Marketing Communications, Program Management, Business Analysis, Business Strategy
Education
Colorado Technical University 2015 — 2017
Master of Business Administration (MBA), Business Administration/Marketing
Colorado Technical University 2006 — 2008
B.S. Business Administration, Business, Marketing
Dakota County Technical College 2003 — 2005
Associates Degree in Applied Visual Arts, Graphic Design, Illustration, Display
Blue Cross Blue Shield of Minnesota October 1984 - Present
Skills
Health Insurance, Insurance, Health Policy, Medicare, Requirements Gathering, Claim, HIPAA, Healthcare, Medicaid, Medicare Part D, Team Building, Microsoft Excel, Training, Claims Management, Employee Benefits
Education
Dakota County Technical College 1980 — 1982
Accounting
Northome High
Capella University August 2011 - Present
Blue Cross Blue Shield of Minnesota June 2011 - August 2011
Tastefully Simple October 2010 - June 2011
Express Scripts October 2003 - June 2010
Analysts International June 1997 - October 2003
CMC Ltd., India July 1984 - August 1990
Skills
SDLC, Project Management, Healthcare, Visio, Scrum, Requirements Gathering, Requirements Analysis, Management, Leadership, Business Development, Project Planning, Quality Assurance, Analysis, Software Project..., Program Management, Agile Methodologies, PMP, Microsoft SQL Server, Business Analysis, Data Warehousing, Software Documentation, Team Leadership, Business Process, Vendor Management, Project Portfolio..., PMO, SharePoint
Education
XLRI Jamshedpur 1982 — 1984
MBA, Business Management - Systems and Project Management
Indian Institute of Technology, Kharagpur 1974 — 1979
B. Tech., Chemical Engineering
PMI certified PMP
PMP, Project Management
ScrumAlliance.org
Certified Scrum Master, Project Management - Agile Methodologies
Blue Cross and Blue Shield of Minnesota May 2014 - Present
ClearStone Solutions, Inc. March 2013 - May 2014
ClearStone Solutions, Inc. May 2012 - March 2013
Blue Cross Blue Shield of Minnesota January 2011 - May 2012
HealthPartners January 2006 - January 2011
HealthPartners February 2003 - January 2006
Skills
Medicare, Health Insurance, Medicaid, Managed Care, Health Care Compliance, Clinical Research, Claim, HIPAA, Healthcare, Health Policy, Regulatory Affairs
Education
Hamline University School of Law 2012 — 2013
Certificate in Health Care Compliance
Saint Mary's University of Minnesota 2007 — 2010
MA, Management
University of St. Thomas 2009 — 2009
Certificate, Mini-MBA
College of Saint Benedict 1982 — 1986
BA, Management
Apple Valley High School
Diploma
Blue Cross Blue Shield of Minnesota February 1989 - Present
Education
Indiana University-Northwest
Blue Cross and Blue Shield of Minnesota August 2013 - Present
Blue Cross Blue Shield of Minnesota December 2001 - Present
Parents of Children with Physical Disabilities 2011 - Present
Family Voices Minnesota May 2011 - Present
Majestic Hills Ranch Foundation 2009 - 2011
Heart of Blue Council of Blue Cross and Blue Shield of Minnesota 2007 - 2009
UBH 2000 - 2001
Allina Hospitals & Clinics 1998 - 2000
Allina Hospitals & Clinics 1996 - 1998
Skills
Process Improvement, Insurance, Business Analysis, Change Management, Business Process..., Healthcare, Visio, Program Management, Cross-functional Team..., Project Management, Strategic Planning, Team Building, HIPAA, Vendor Management
Education
Concordia University-St. Paul 2000 — 2002
MA, Organizational Management
Concordia University-St. Paul 1996 — 1998
BA, Organizational Management and Communications
Prime Therapeutics September 2012 - Present
Prime Therapeutics August 2011 - September 2012
Blue Cross Blue Shield of Minnesota November 2004 - August 2011
Blue Cross Blue Shield of Minnesota November 1995 - November 2004
Western Design and Printing, Inc April 1995 - November 1995
Methodist Hospital, St. Louis Park, MN April 1990 - April 1995
Skills
Access, VBA, Spreadsheets, Databases, Data Analysis, PowerPoint, SQL, Project Portfolio..., Medical Informatics, Changepoint, Planview Enterprise, Database Design, Lotus Notes, Microsoft Word, Microsoft Excel, Problem Solving, Resource Capacity..., Report Writing, Analytics, User Interface Design, Capacity Planning, SDLC, HIPAA, Management, PMO, Business Process..., Business Analysis, Vendor Management, Process Improvement, Software Project..., Data Warehousing, Program Management, Business Process, Informatics, Leadership, SQL Server Management..., Analysis, Business Intelligence, Visio, Troubleshooting, Enterprise Software, SharePoint, Project Planning, Governance, Software Development, Requirements Analysis, Business Requirements, Strategy, Software Documentation, Requirements Gathering
Education
Inver Hills Community College 2006 — 2012
Associate in Science, Contemporary Business, 4.0
Dakota County Technical College 1980 — 1982
Certificate of Completion, Architectural Technology
SuccessFactors April 2013 - Present
SuccessFactors (formerly Jobs2web) February 2012 - April 2013
Blue Cross Blue Shield of Minnesota 2006 - February 2012
Dahl Consulting 2006 - 2006
United Behavioral Health 2005 - 2005
MoneyGram International 2004 - 2005
United Behavioral Health 2001 - 2004
Perficient (formerly Javelin Solutions) 2000 - 2001
Keane 1998 - 2000
Skills
Software Quality..., Quality Assurance, ClearQuest, Agile Methodologies, DB2, LoadRunner, Websphere, XML, Test Planning, Quality Center, Agile Testing, WinRunner, HIPAA, Waterfall, Data Warehousing, SDLC, Visio, Performance Testing, Project Management, Agile Project Management, Requirements Gathering, Software Documentation, Testing, Unix, Regression Testing, SQL, Enterprise Architecture, User Acceptance Testing, Scrum, QTP, Integration, Web Services, Requirements Analysis, Test Management, Resource Management, System Testing, SOA, Selenium, Test Automation, Business Analysis, Oracle, Systems Analysis, Web Applications, Agile & Waterfall..., Software Development, JIRA, Business Requirements, Software Project..., Manual Testing, Test Cases
Education
Hennepin Technical College
University of Minnesota
Bachelor of Arts, Philosophy
St. Gertrude's Health and Rehabilitation Center September 2013 - Present
Currently Unemployed May 2013 - August 2013
Service Learning in the Dominican Republic. April 2013 - May 2013
St Gertrude's Health and Rehabilitation Center February 2013 - April 2013
Victoria's Secret August 2012 - March 2013
Regina Orthopedic and Sports Therapy Center January 2013 - February 2013
Presbyterian Homes April 2012 - May 2012
Woodwinds Hospital October 2011 - October 2011
Blue Cross Blue Shield of Minnesota December 1996 - July 2010
Blue Cross Blue Shield of Minnesota 1993 - 1996
Skills
Health Insurance, Test Planning, HIPAA, Testing, Quality Assurance, Quality Center, Documentation, Physical Therapy, Therapeutic Modalities, Therapeutic Massage, Therapeutic area..., Health Care..., Exercise Instruction, Software Documentation, Medical Billing, Gait, Balance Training, Range of Motion, Home exercise plans
Education
College of St. Catherine 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Physical Therapist Assistant
Scot Lewis Cosmetology School 1986 — 1987
Cosmetology/Cosmetologist, General
Dakota County Technical College 1985 — 1985
Certificate, Certified Nursing Assistant
EPAM Systems Business AnalystBlue Cross Blue Shield of MarylandOctober 2008 - Present
Blue Cross Blue Shield of Minnesota 2006 - 2008
US Bank 2004 - 2006
Skills
SDLC, Business Analysis, Requirements Analysis, Requirements Gathering, Business Requirements, Agile Methodologies, Visio, Software Project..., SharePoint, User Acceptance Testing, Business Process, Project Management, Data Warehousing, PMO, Process Improvement, Vendor Management
Education
University of Minnesota - Carlson School of Management 1997 — 1999
MBA, Management Information Systems, Finance
Hamline University 1992 — 1995
B.S., Economics, Management
PeopleNet September 2008 - Present
MinuteClinic December 2007 - August 2008
Blue Cross Blue Shield of Minnesota September 2006 - November 2007
Skills
SQL Server, SSIS, SSRS, t-sql, Disaster Recovery, clustering, Database Design, Database Administration, ETL, Business Intelligence, Performance Tuning, Replication, SQL Server 2000-2008, T-SQL, Microsoft SQL Server, Agile Methodologies, SDLC, SQL, Oracle, SQL Tuning
Education
Fairleigh Dickinson University 2005 — 2007
MS, Computer Science
JNTU ( SHCST )
UCare Minnesota April 2012 - Present
Blue Cross Blue Shield of Minnesota October 2007 - April 2012
Augsburg Fortress Publishers March 2006 - September 2007
Lifetouch National School Studios January 2000 - July 2002
Gopher News Company 1998 - 2000
Skills
Project Management, Marketing Communications, Event Planning, Social Media, Editing, Process Improvement, Account Management, Customer Service, Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
University of Minnesota-Twin Cities 1994 — 1998
BA, Journalism
College of Saint Benedict 1993 — 1994
Benilde St. Margaret's 1989 — 1993
NorthPoint Health & Wellness Center July 2012 - Present
Blue Cross Blue Shield of Minnesota September 2003 - November 2009
Blue Cross Blue Shield of Minnesota September 1990 - August 2003
Blue Cross Blue Shield of Minnesota September 1980 - August 1990
Skills
ICD-9-CM, ICD-10-CM,..., Benefits Administration, Medicare, Health Insurance,..., Health Insurance, Claim
Education
St Paul College, MN 2012 — 2014
Medical Coding Diploma, CPC Certified, Professional Medical Coding, 3.6
Inver Hills Community College 2009 — 2010
Certification, Medical Administrative Assistant and Medical Billing and Physician Coder
Blue Cross Blue Shield of Minnesota Patient ConciergeFairview Health ServicesFebruary 2009 - May 2010
HealthPartners October 2002 - April 2008
Medica September 1996 - October 2002
Education
Minnesota School of Business 2008 — 2009
Medical Management
Hennepin Technical College 1992 — 1992
ongoing, Medical Administrative Assistant/Medical Terminology
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2013 - Present
Med3000 Practice Resources April 2011 - August 2013
Tenet Healthcare 2011 - August 2013
Blue Cross Blue Shield of Minnesota January 2006 - February 2011
Northwest Airlines August 1991 - December 2005
Abbott Northwestern Hospital April 1990 - August 1991
Skills
Airlines, Process Improvement, Analysis, Finance, Business Analysis, Access, Customer Service, Project Management, Training
Education
Concordia University-St. Paul 2009 — 2010
Bachelor of Arts, Information Technology in Management
Normandale Community College 2006 — 2008
Associate of Arts, Liberal Arts - General Education
Central Lakes College 1982 — 1984
Diploma, Accounting - Financial Analysis
Keller Williams Premier Realty - Lake Minnetonka March 2014 - Present
Cameron Real Estate Services March 2009 - March 2014
Park Nicollet Health Services March 1998 - April 2000
Blue Cross Blue Shield of Minnesota September 1993 - January 1998
Skills
Residential Homes, Sellers, New Market Development, New Home Construction, Home Renovation, Existing Home Sales, New Home Sales, First Time Home Buyers, Single Family Homes, Investment Properties
Education
University of St Thomas, St Paul 1994 — 1998
MBA, Leadership
College of St Thomas, St Paul 1986 — 1988
MA, Adult Training and Development
Gustavus Adolphus College 1982 — 1986
BA, Health Fitness
Blue Cross Blue Shield of Minnesota March 1996 - Present
Towers Perrin January 1993 - February 1996
Towers Perrin March 1986 - December 1992
Minnesota Mutual (Now Securian) June 1981 - February 1986
Skills
Managed Care, Actuarial Science, Health Insurance, Insurance, Process Improvement, Employee Benefits, Financial Modeling, Medicare, Reinsurance, Financial Analysis, Data Warehousing, Underwriting, Risk Management, Disability Insurance, Health Savings Accounts, Leadership, Strategic Planning, Cross-functional Team...
Education
Gustavus Adolphus College 1977 — 1981
Bachelor of Arts (B.A.), Mathematics
Highland High School, St. Paul, MN 1974 — 1977
Blue Cross and Blue Shield of Minnesota April 2014 - Present
Blue Cross Blue Shield of Minnesota March 2011 - March 2014
Fairview Health Services March 2010 - February 2011
Fairview Health Services November 2007 - February 2010
Skills
Leadership, Process Improvement, Healthcare, Project Management, Epic Systems, Team Building, Revenue Cycle, Insurance, Six Sigma, Training, Management, Analysis, HIPAA, Vendor Management, Healthcare Information..., Healthcare Management, Software Documentation, Business Process..., Business Analysis
Education
Concordia University 2006 — 2008
B.A, Business
Blue Cross Blue Shield of Minnesota November 2009 - Present
Cedar Valley Church January 1998 - Present
Blue Cross Blue Shield of Minnesota January 2008 - November 2009
Randstad November 2003 - October 2008
NASCAR SILICON MOTOR SPEEDWAY July 1998 - November 2003
Skills
Troubleshooting, Customer Service, Insurance, Process Improvement, PowerPoint, Public Speaking, Microsoft Excel, Leadership Development, Windows 7, Medicare, Technical Support, Microsoft Word, Digital Media, Team Building, HIPAA, Employee Benefits, Management, Project Planning, Healthcare, Data Entry, Marketing, Microsoft Office
Education
Colorado Technical University-Online 2011 — 2013
Bachelor of Business Administration (B.B.A.), Information Technology
Colorado Technical University 2010 — 2011
Associate of Science in Health Administration Services, Health Care, Information Technology
Hennepin Technical College 1999 — 2003
Technical Degree, Digital Media Designer, and Website Designer
Blue Cross Blue Shield of Minnesota July 1978 - September 2009
Education
Hennepin Technical College 2010 — 2012
Prime Therapeutics July 2015 - Present
Prime Therapeutics January 2014 - July 2015
Prime Therapeutics August 2006 - January 2014
Prime Therapeutics February 2004 - August 2006
Blue Cross Blue Shield of Minnesota February 1998 - February 2004
Skills
Health Insurance, Business Analysis, Analytics, Business Development, PowerPoint, Integration, Process Improvement, Healthcare, Microsoft Office, HIPAA, Project Management, Pharmacy Benefit..., Medicare, Medicaid, Microsoft Word, Managed Care, SDLC, Management, Visio
Education
Metropolitan State University 2008 — 2012
MBA, Business
Metropolitan State University
B.S., Human Resource Management
Inver Hills Community College 1994 — 1996
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
Ochsner Clinic Foundation February 2011 - Present
Blue Cross Blue Shield of Minnesota July 2010 - February 2011
Frontier Communications February 2010 - July 2010
Blue Cross Blue Shield of Minnesota October 2009 - January 2010
Verispan September 2008 - September 2009
ATMI Inc June 2007 - July 2008
Skills
Informatica, Databases, Data Modeling, Data Warehousing, ETL, Data Integration, Business Intelligence, Master Data Management, Erwin, Toad, Business Objects, XML Schema, Oracle, Data Warehouse..., Teradata, PL/SQL, DB2, Visio, Data Quality, Unix Shell Scripting, Data Migration, T-SQL, OBIEE, Oracle 9i, Microsoft SQL Server, Dimensional Modeling, Performance Tuning, Requirements Analysis, Data Marts, Agile Methodologies, OLAP, SQL Tuning, Data Analysis, Metadata Management, Data Mining, Maestro
Education
International Technological University
Master of Science (M.S.), Computer Science
Jawaharlal Nehru Technological University
Bachelor of Science (B.S.), Computer Science