Experience
Coldwell Banker Real Estate  Helping Dallas/Fort Worth with all their buying, selling and leasing needs. I am available 24/7. Call/Text 214-802-1091 and I will be happy to help in anyway I can.Real Estate InvestorJames Palin PropertiesJanuary 2015 - Present
Carlisle & Gallagher Consulting Group  November 2014 - June 2015
Capital One Home Loans   March 2014 - November 2014
JPMorgan Chase  August 2010 - February 2014
Prodovis Mortgage, LLC.   February 2009 - July 2010
Martin Fletcher  April 2008 - January 2009
GMAC Bank  September 2007 - April 2008
Security National Servicing Corporation  April 2007 - August 2007
WMC Mortgage  July 2004 - April 2007
Countrywide Home Loans, Full Spectrum Lending   June 2003 - July 2004

Skills
Mortgage Lending, Mortgage Banking, Loans, Credit, FHA, Loss Mitigation, Refinance, Banking, Portfolio Management, Underwriting, Mortgage Servicing, Real Estate, Loan Modifications, Investment Properties, Loan Servicing, Loan Origination, Cold Calling, Due Diligence, Credit Analysis, Sales, Foreclosures, Mortgage, Compliance, Selling, FHA Financing, Distressed Property

Education
Texas Tech University   1994 — 1998
B.S., Telecommunications & Marketing

Experience
Capital One Home Loans   August 2015 - Present
34 Stories   May 2014 - Present
Comdata  September 2014 - August 2015
nGame   October 2011 - September 2014
Slalom Consulting  March 2010 - October 2011
Hitachi Consulting  February 2006 - March 2010
Navigator Systems  June 1998 - February 2006
National Instruments  March 1996 - May 1998

Skills
User Experience, Business Intelligence, Information Architecture, HTML, Interaction Design, Web Design, User Interface, User-centered Design, Graphic Design, Taxonomy, Mobile Design, Experience Design, User Experience Design, Presentation Design, Storyboarding, Wireframes, Usability, Usability Testing, Gamification, User Interface Design, Heuristic Evaluation, Mobile Applications, Visual Design, Data Visualization, Product Design, CSS, CSS3, HTML 5, JavaScript, jQuery, D3, d3.js, Data Science, Ruby on Rails, XHTML, Application Development, Java, Dashboard, KPI Dashboards, Software Development, Web Development, Creative Direction, Front-end, Wire Framing, Persona, Contextual Inquiry, Web Content Management, User Scenarios, Usability Engineering, Social Media

Education
The University of Texas at Austin
BBA

Experience
First Choice Loan Service Inc.  August 2015 - Present
CapWest Mortgage  February 2012 - August 2015
Saybrus Partners  January 2014 - January 2015
Mission Electronics  September 2008 - February 2012
Capital One Home Loans   January 2008 - September 2008
Capital One Home Loans   March 2007 - January 2008
New Line Cinema LLC  November 2006 - December 2006
Best Buy  October 2004 - March 2006

Skills
Operations Management, Microsoft Office, Client Retention, Mortgage Lending, Customer Service, Sales, Account Management, Project Management, Microsoft Excel, Leadership, Call Centers, Mortgage Banking, Loans, Customer Retention, Insurance, Credit, Analysis, Time Management, Banking, FHA, Refinance, Training, Management, Coaching, Customer Satisfaction, Finance, Loan Origination, Team Leadership, Business Development, Executive Management, Human Resources, Financial Analysis, Investment Properties, Marketing Strategy, Mortgage Servicing, Outlook, Process Improvement, Recruiting, Residential Mortgages, Retail, Strategy, Troubleshooting, VA loans

Education
University of Kansas   2002 — 2006
Bachelor's Degree, Film Studies

Experience
Guaranteed Rate  March 2014 - Present
Community Home Lending  January 2013 - March 2014
Spring Venture Group  February 2010 - January 2013
Cupini's   July 2009 - February 2010
Entercom Broadcasting  August 2008 - July 2009
Capital One Home Loans   April 2005 - August 2008
HSBC  May 2003 - April 2005

Skills
Scripting, Process Improvement, Sales Process, Lead Management, Sales, Customer Service, Conversion Optimization, Strategic Sales Plans, Negotiation, Marketing Strategy, Advertising, Social Media, Management, Team Building, Sales Operations, Marketing, Selling, New Business Development, Mortgage Lending, Loans, First Time Home Buyers

Education
The University of Kansas   1998 — 2003
Sociology, Communications

Shawnee Mission East   1995 — 1998

Experience
Capital One Home Loans   March 2013 - Present
Nationstar Mortgage  August 2011 - March 2013
American State Bank  May 2008 - August 2010

Skills
Loans, Microsoft Office, Microsoft Excel, Access, LSAMS, Loan Servicing, Accounting, Account Reconciliation, Bank Reconciliation, General Ledger, Escrow, Mortgage Servicing, Financial Analysis, Data Analysis, Loans Administration, Loan Portfolio Analysis, Research, Customer Service, Communication, Finance, Corporate Finance, Financial Accounting, SOX Compliancy, Trims, Recon Plus, Analysis, Banking

Education
Texas Tech University   2006 — 2010
Bachelor's, Finance

Experience
Internal Revenue Service  January 2009 - Present
JMA Information Technology  July 2007 - November 2008
Capital One Home Loans   November 2006 - July 2007

Skills
Proofreading, Data Entry, Filing, Research, Finance, Income Tax, Tax Law, Tax Returns, Accounting, Outlook, Microsoft Excel, Technical Support, Tax, Spreadsheets, Government, Auditing, Policy, Access, Customer Service, Microsoft Word, Bookkeeping, Tax Preparation, Administration

Education
University of Kansas   2001 — 2005
Bachelor of Arts (BA), English Language and Literature, General

Experience
Capital One Home Loans   April 2014 - Present
loanDepot  October 2013 - March 2014
Stonebriar Country Club  July 2013 - October 2013
Hollytree Country Club  February 2010 - December 2010
Colony Creek Community Church   March 2004 - May 2006
American National  May 2003 - January 2006
Teen Mania Ministries  August 2001 - May 2003

Skills
Active Listening, Judgment and Decision..., Problem Sensitivity, Selective Attention, Monitoring, Communications and Media, Fine Arts, Philosophy and Theology, Instructing, Service Orientation, Written Comprehension, Originality, Fluency of Ideas, Oral Expression, Speech Clarity, Inductive Reasoning, Persuasion, Writing, Time Management, Coordination, Static Strength, Recruitment Training, Customer Service

Education
University of North Texas   2014 — 2016
Master of Business Administration (MBA), Strategic Management

University of Texas at Tyler   2011 — 2013
Bachelor of Arts (BBA), Marketing

The University of Texas at Dallas   2006 — 2010
Core Curriculum, Business/Computer Science

The Honor Academy   2001 — 2003
Leadership Training

Experience
Wells Fargo  May 2015 - Present
Capital One Home Loans   July 2014 - February 2015
JPMorgan Chase & Co.   November 2013 - June 2014
JPMorgan Chase & Co.   January 2012 - November 2013
Bank of America  June 2010 - January 2012
Bank of America  May 2007 - May 2010
Supreme Lending  January 2005 - May 2007
Saxon Mortgage  June 2001 - January 2005
Citi  May 1999 - June 2001

Skills
Mortgage Lending, Mortgage Banking, Mortgage Underwriting, Customer Service, Loss Mitigation, Residential Mortgages, VA Loans

Education
The University of Texas at Arlington   1998 — 2002
Business Management/Psychology B.A– General Business Administration

Experience
Capital One Home Loans   August 2015 - Present
New American funding  October 2013 - Present
Patriots bank  June 2013 - July 2013
Patriot Bank  June 2013 - July 2013
First United Bank  June 2013 - July 2013
Capital One Home Loans   June 2011 - June 2013
Bank of America Home Loans  November 2009 - November 2011
Bank of America  January 2003 - November 2009

Skills
Mortgage Lending, Loans, Construction Loans, First Time Home Buyers, Investments, Finance, Home Equity Lines of..., Management, Sales, CRM, Analysis, Mortgage Banking, Time Management, FHA, Refinance, Loan Origination, VA loans, Residential Mortgages, FHA financing, Credit, Consumer Lending, Credit Analysis, Foreclosures, Financial Services, Government Loans, Investment Properties, Insurance, Home Equity Loans, REO, Referrals, Real Estate Financing, Real Estate, Residential Homes, Reverse Mortgages, USDA, Banking, Certified Mortgage..., Loss Mitigation, Mortgage Underwriting, Commercial Lending, VA Loans, FHA Financing

Education
The University of Texas at Dallas   2002 — 2008
Electrical Engineer

SMU   2003 — 2005
Master of Business Administration (MBA)

Experience
Santander Consumer USA Inc.  December 2014 - Present
Santander Consumer USA Inc.  April 2013 - December 2014
Capital One Auto Finance  August 2012 - April 2013
Capital One Home Loans   December 2011 - August 2012
Santander Consumer USA Inc.  February 2011 - December 2011
Capital One Home Loans   March 2010 - February 2011
Stream Global Services  October 2007 - February 2010
Capital One Auto Finance  December 2005 - October 2007
Capital One  December 2002 - November 2005
Capital One  August 2000 - November 2002

Skills
MS Project, Project Planning, Project Implementation, Requirements Analysis, Project Management, Team Leadership, Data Warehousing, PMP, Software Documentation, Program Management, Business Analysis, Analysis, Quality Assurance, ITIL, Integration, Management, Business Intelligence, Vendor Management

Education
The George Washington University   2006 — 2007
Masters Cert, Project Management

University of Phoenix   2005 — 2007
MBA, Business Administration

University of Phoenix   2001 — 2004
BSIT, Information Technology

Experience
Capital One Home Loans   July 2014 - Present
Bank of Texas  January 2012 - July 2014
PNC Mortgage  September 2011 - January 2012
Bank of America  January 2010 - September 2011

Skills
Mortgage Lending, Loans, Refinance, Real Estate, Investment Properties, Finance, Referrals, Real Estate Transactions, Residential Homes, Mergers & Acquisitions, Strategic Planning, Customer Service, Loan Servicing, FHA, Mortgage Banking, Loan Origination, First Time Home Buyers, Residential Mortgages, VA loans, FHA financing

Education
The University of Texas at Austin   1985 — 1990
Bachelor of Arts (B.A.), Sociology

Experience
Capital One Home Loans   April 2013 - Present
Capital One  January 2013 - April 2013
Capital One  June 2004 - April 2013
Capital One  June 2010 - August 2010
Fingerhut  1981 - 2002

Skills
Mortgage Lending, Process Improvement, Credit, Outlook, Programming, Java, JavaScript, PHP, Ruby on Rails, Mobile Programming, Microsoft SQL Server, Visual C#, ASP.NET, XML, Eclipse, Visual Basic, Microsoft Excel, HTML, Testing, Windows, SharePoint

Education
St Cloud Technical and Community College   2008 — 2012
AAS, Computer Programming, 4.0 GPA

St. Cloud Technical and Community College   2002 — 2004
AAS, Credit and Finance, 4.0 GPA

Experience
Capital One Home Loans   February 2010 - Present
Citi  November 2001 - February 2010
Tandy Corporation  November 1992 - November 2001

Skills
Microsoft Office, Microsoft Excel, Financial Analysis, Project Management, Customer Service, Operations Management, Analysis, Banking, Business Analysis, Credit, Financial Services, Insurance, Leadership, Loans, Management, Mortgage Banking, Mortgage Lending, Process Improvement, Retail, Risk Management, Strategic Planning

Education
The University of Texas at Arlington   1995 — 2001
Bachelor of Science (B.S.), Biology

Experience
Capital One Home Loans   February 2015 - Present
Liberty Savings Bank FSB   November 2006 - February 2015

Skills
Home Equity Loans, Home Equity Lines of..., Car Loans, Deposits, Consumer Lending, Loans, Mortgage Banking, Credit, Branch Management, Loan Origination, Retail Banking, Lines Of Credit, Banking, Refinance

Education
St. Cloud State University   2006 — 2010
BA, Organizational Communication

Sartell High School

Experience
Capital One Home Loans   February 2015 - Present

Skills
Investment Properties, Refinance, Loans, FHA, Mortgage Lending, First Time Home Buyers, Mortgage Banking, Loan Origination, FHA Financing, Foreclosures, Government Loans, REO, Real Estate, Mortgage Underwriting, Residential Mortgages, FHA financing

Education
Temple University   1992 — 1994
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies, GPA 3.5

West Virginia University   1989 — 1991
Associate's Degree, Physical Sciences, GPA 3.6

Experience
Everbank  October 2012 - Present
Capital one Home Loans   September 2011 - October 2012
Wells Fargo Home Mortgage  September 2008 - July 2011
Majestic Home Mortgage   June 2005 - March 2008
Eastern American Mortgage -   August 1996 - April 2005

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, FHA, Banking, Credit, Loans, VA Loans, Residential Mortgages, Mortgage Banking

Education
Somerset County Technology Institute   1983 — 1985
Business

North Plainfield High School   1976 — 1982
General

Experience
BNC National Bank  February 2009 - Present
Capital One Home Loans   March 2007 - January 2009
Capital One Settlement Services   October 2005 - March 2007
Lukas Liquor Superstore  2004 - 2005

Skills
Mortgage Lending, Mortgage Banking, Loans, Refinance, FHA, Credit, Residential Mortgages, Loan Origination, VA loans, Banking, Sales, Real Estate, Lead Generation, Credit Analysis, FHA financing, Training, Government Loans, Sales Management, Marketing, Mortgage Marketing, Online Lead Generation, Relationship Management, CRM, SaaS, Management, Finance, First Time Home Buyers, Strategic Planning, Team Building, Consumer Lending, Customer Service

Education
The University of Kansas   1999 — 2003
BA and BS, Broadcast Journalism, History

Experience
Capital One Home Loans   January 2015 - Present
AmCap Mortgage, LTD  June 2014 - January 2015
Park Place Corporate Finance LLP   January 2013 - June 2014
Austin Thrive   May 2008 - June 2011
Clear Channel Radio  June 2007 - July 2008
Emmis Austin Radio  May 2006 - June 2007
Federal Government Dept   July 2005 - May 2006
Bank of America  July 2004 - July 2005
Iwayloan, L.P   July 2001 - July 2004

Skills
Client Acquisition, Creative Problem Solving, Event Management, Contract Negotiation, Conflict Resolution, Building Relationships, Financial Analysis, Customer Service, Microsoft Excel, PowerPoint, Hospitality, Key Account Management, Microsoft Word, New Business Development, Organization, Marketing Research, Interactive Advertising, Radio Advertising

Education
The University of Texas at Austin   1997 — 2000
Bachelor of Arts, Philosophy

The University of Texas at Austin   1997 — 2000
BA, Philosophy

Experience
Capital One Home Loans   February 2015 - Present
Capital One Home Loans   July 2013 - February 2015
Capital One Home Loans   December 2011 - July 2013
JPMorgan Chase  August 2011 - December 2011
Southeast Missouri State University  August 2009 - May 2011
Southeast Missouri State University Redhawks   January 2009 - May 2009
Southeast Missouri State University – M.B.A and International Business Department   August 2007 - May 2009
G4S  July 2005 - August 2006

Skills
Microsoft Office, Customer Service, Microsoft Excel, Sales, PowerPoint, Marketing, Event Planning, Microsoft Word, Social Media, Strategic Planning, Budgets, Financial Analysis, Public Speaking, Management, Insurance, Outlook, Project Management, Access, Marketing Strategy, Team Building, Mortgage Lending, Home Equity, Mortgage Underwriting, Residential Mortgages, Business Process..., Analysis, Training, Business Analysis, Leadership, CRM, Banking, Coaching, Time Management, Teamwork, Software Documentation, Finance, Process Improvement, Team Management, Team Leadership, Accounting, Data Analysis

Education
Southeast Missouri State University - Harrison College of Business   2009 — 2011
Masters in Business Administration, Financial Management, 3.91

Southeast Missouri State University - Harrison College of Business   2006 — 2009
Bachelors of Science in Business Administration, Marketing Management, 3.15

La Salle

Universidad Católica Santa María La Antigua

Experience
Capital One Home Loans   September 2014 - Present
Nationstar Mortgage  September 2011 - August 2014
Caliber Funding  January 2010 - July 2011
American Home Mortgage Servicing, Inc  March 2009 - August 2010
Countrywide/Bank of America  December 2001 - January 2009
Nationstar Mortgage  March 1997 - November 2001
Citibank Mortgage / Associates Capital   December 1990 - February 1997

Skills
Mortgage Banking, Credit, Mortgage Lending, Mortgage Servicing, Loans, Loss Mitigation, Banking, Risk Management, Financial Analysis, Financial Modeling, Finance, Underwriting, Credit Analysis, Loan Origination, Portfolio Management, Strategic Financial..., Financial Risk, Financial Services, Due Diligence, Process Improvement

Education
Texas Christian University   1984 — 1986
MBA, Finance

Southern Alberta Institute of Technology   1977 — 1981
BComm, Accounting / Economics

Experience
Capital One Home Loans   January 2015 - Present
Nationstar Mortgage, LLC  January 2014 - January 2015
Chase Bank  August 2013 - January 2014
Bank of America  July 2011 - August 2013
Bank of America  October 2004 - July 2011
Benchmark Mortgage  2002 - 2003

Skills
Credit, Mortgage Banking, Loans, Mortgage Lending, Banking, Consumer Lending, Sales, Loan Origination, FHA, Credit Analysis, Mortgage Servicing, Loss Mitigation, Relationship Management, Retail Banking, Refinance, Credit Risk, Loan Servicing, Commercial Lending, Mortgage Underwriting, Underwriting, Commercial Banking, Residential Mortgages, First Time Home Buyers, Home Equity Loans, USDA, Small Business Lending, Loan Modifications, Investment Properties, VA loans, Home Equity Lines of..., Credit Cards, Portfolio Management, Government Loans, Financial Services, Non-Conforming, Finance, FHA financing

Education
The University of Texas at Dallas
Management/Social Science

Experience
Capital One Home Loans   October 2012 - Present
Capital One  October 2011 - Present
Metlife / Manpower Contractor   January 2011 - September 2012
MG Golf   August 2010 - August 2010
Contractor -Spot Cooling Systems Inc   October 2009 - August 2010
Contractor -Spot Cooling Systems Inc   October 2009 - August 2010
Alaska Airline   April 2009 - August 2009
Alaska Airline   April 2009 - August 2009
DAL Global   April 2009 - August 2009
Countrywide  July 2002 - July 2008

Skills
Texas Court Interperter..., Converged Networks, Microsoft Office, Software Documentation, Analytical Skills, Sales, Spanish, English, Strategy, Shell Scripting, Americans with..., Applicant Tracking..., Team Building, Talent Acquisition, Account Management, Analysis, Budgets, Business Development, Management, Public Speaking, Troubleshooting, Voice & Data Convergence, System Administration, Leadership, Training

Education
Techskills   2008 — 2010
MCP, Computer Technical and administration

Southern Methodist University   2000 — 2000
MBA, Master Business Administration

Experience
Walsworth Publishing  May 2009 - Present
Brennan A Burger   November 2008 - May 2009
Hickerson Wahaus Advertising & Marketing   February 2008 - November 2008
Capital One Home Loans   November 2005 - February 2008
American Equity Mortgage  July 2004 - November 2005
AT&T Wireless  November 2002 - July 2004
mypromostore.com   January 2002 - November 2002
Waterside Companies   February 2001 - February 2002
Wiken International - Prague, Czech Republic   December 1993 - February 2001

Education
The University of Kansas   1989 — 1993
BS, Advertising

Wayzata Sr. High, Wayzata, MN   1987 — 1989

Westwood HS, Austin, TX   1985 — 1987

Experience
M&T Bank  February 2013 - Present
Capital One Home Loans   July 2011 - February 2013
Polish & Slavic Federal Credit Union  April 2009 - July 2011
Spencer Savings Bank  February 2008 - April 2009

Skills
Microsoft Office, SharePoint, Computer Maintenance, Customer Service, Banking, Microsoft Excel, Mortgage Lending, Credit, Loans, Outlook, Coaching, Retail Banking, Consumer Lending, Residential Mortgages, Team Building, Help Desk Support, Mortgage Banking, FHA, Refinance, Loan Origination, USDA, Underwriting, Mortgage Underwriting, Credit Analysis, Commercial Mortgages

Education
Rutgers University   2006 — 2011
B. A., Criminal Justice

Experience
Prospect Mortgage, LLC  April 2015 - Present
Capital One Home Loans   April 2014 - April 2015
National Bank of Kansas City  October 2009 - April 2014
United Home Loans  June 2009 - October 2009
Capital One Home Loans   February 2003 - June 2009
AIG  August 1994 - February 2003
Baxter  May 1991 - August 1992

Skills
Customer Service, Real Estate, Problem Solving, Insurance, Purchase, Mergers, Mortgage, FHA, Loans, Underwriting, Credit, Mortgage Lending, Refinance, VA, Sales Management, Negotiation, Compliance, Banking, Financial Analysis, Consultative Selling, Strategic Planning, Team Building, Business Development, Finance, Mortgage Banking, Sales, Selling, Customer Experience

Education
The University of Kansas   1989 — 1994
Economics, Business, Finance, and pre-Pharmacy

Experience
Capital One Home Loans   June 2015 - Present
Capital One Home Loans   April 2014 - September 2015
NCH Corporation  October 2012 - April 2014
Huawei Technologies USA  September 2010 - October 2012

Skills
Financial Analysis, Financial Reporting, Corporate Budgeting, Expense Management, Hyperion Planning, Business Objects, Oracle SQL, Key Performance..., Financial Forecasting, Variance Analysis, Cross-functional Team..., Project Planning, Project Management, Problem Solving, Strategic Financial..., Leadership, Finance, Financial Modeling, Auditing, Hyperion Enterprise, SAP, Sarbanes-Oxley Act, Managerial Finance, Financial Planning

Education
The University of Chicago Booth School of Business   2015 — 2018
Master of Business Administration (M.B.A.)

The University of Texas at Dallas - School of Management   2009 — 2011
Master, Accounting and Information Management, GPA 3.97 GMAT: 730 (96%)

Zhongnan University of Economics and Law   2005 — 2009
Bachelor's Degree, Public Finance

Experience
Hines Pool and Spa   May 2006 - Present
Capital One Home Loans   June 2012 - August 2012

Education
The University of Texas at Austin   2008 — 2013
MPA, Accounting

Experience
Nationstar Mortgage  March 2012 - Present
Capital One Home Loans   October 2010 - March 2012
CTX Mortgage  March 1998 - December 2009
CTX Mortgage  January 1994 - March 1998

Skills
Credit, Loan Origination, Mortgage Banking, Mortgage Lending, FHA, Construction Loans, Refinance, VA loans, Residential Mortgages, FHA financing, Government Loans, Loss Mitigation, Mortgage Servicing, Loan Servicing, USDA, VA Loans

Education
Southeastern Oklahoma State University   1981 — 1985
Bachelor of Science, Banking/Finance (Economics)

Experience
Capital One Home Loans   June 2015 - Present
Capital One Auto Finance  June 2014 - Present
Wells Fargo  September 2013 - July 2014
Verizon Wireless  August 2008 - April 2013

Skills
Telecommunications, Wireless, Customer Experience, Customer Retention, Customer Satisfaction, Troubleshooting, Customer Service, Technical Support, VoIP, Mobile Devices, CDMA, Wireless Networking, LTE, Team Leadership, Outlook, Direct Sales, Sales, IP, Microsoft Office

Education
Strayer University
Bachelor of Business Administration (B.B.A.), Management InformationSystems

Strayer University   2010 — 2013
Associate's degree, Business Administration and Management, General

Experience
Capital One Home Loans   June 2014 - Present
Capital One  2012 - May 2014
Capital One Home Loans   September 2010 - 2012
Navigation Finanical   November 2004 - September 2010
Intervoice  June 2004 - November 2004

Skills
Mortgage Lending, Microsoft Office, Underwriting, Training, Recruiting, Management, Leadership, Leadership Development, Customer Service, Finance, Program Management, Marketing, Loans, Analysis, Human Resources, Strategic Planning, Project Management, Performance Management, Budgets, Insurance, Financial Analysis, Process Improvement, Banking, Onboarding, Sales, Vendor Management, Business Analysis, Team Building

Education
Texas Woman's University   2011 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General

University of Oklahoma   2001 — 2004
Bachelor’s Degree, Economics

Experience
Capital One Home Loans   February 2014 - Present
Capital One Home Loans   February 2013 - February 2014
Capital One Home Loans (ING DIRECT)   March 2011 - February 2013

Skills
Business Analysis, Banking, Requirements Gathering, Requirements Analysis, Process Improvement, Product Management, Business Requirements, Risk Management, Leadership, Retail Banking, Agile Methodologies, Financial Services, Credit, Management, Mortgage Banking, Project Management, Agile Project Management

Education
St. Cloud State University

Experience
Capital One Home Loans   January 2013 - Present
Capital One Home Loans/ ING Direct   August 2007 - January 2013

Education
South Dakota State University   1998 — 2002
Bachelor of science, Economics

Experience
Capital One Home Loans   May 2015 - Present
Bank of America  September 2010 - July 2014
Ebby Halliday Realtors  February 2009 - September 2010

Education
The University of Texas at Dallas   1997 — 2002
Psychology and Business

Experience
Carlisle & Gallagher Consulting Group  April 2015 - Present
Capital One  March 2014 - February 2015
Citi  April 2012 - March 2014
Capital One Home Loans   February 2011 - April 2012

Skills
Mortgage Lending, Residential Mortgages, Loans, Mortgage Banking, Credit, FHA, Banking, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Project, LPS Desktop, Business Analysis, Financial Services, Financial Analysis, Account Management, Customer Service, Finance, Leadership, Management, Analysis

Education
Texas Woman's University   2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General

University of North Texas   2006 — 2010
Bachelor of Science (B.S.), Criminal Justice and Corrections

Experience
American Heart Association American Stroke Association  December 2013 - Present
Capital One Home Loans   January 2011 - July 2013
Haggar Clothing Co.  January 2008 - December 2010
Javelin Direct  2006 - 2008
Mosaic Sales Solutions  2004 - 2006

Skills
Marketing, Marketing Strategy, Management, Analytics, Marketing Communications, Social Media Marketing, Digital Marketing, Social Networking, Market Research, Advertising, Direct Marketing, Online Marketing, Marketing Management, Public Relations, Online Advertising, Email Marketing, Brand Management, Integrated Marketing, Brand Development, Strategy, Competitive Analysis, E-commerce

Education
Southern Methodist University   2000 — 2004
Bachelors, Marketing

Southern Methodist University
Bachelor's of Science, Marketing/Marketing Management, General

Experience
Capital One Home Loans   November 2014 - Present
Capital One Home Loans   January 2009 - Present

Skills
Operations Management, Portfolio Management, Management, Risk Management, Credit, Finance, Loans, Analytics, Strategic Planning, Financial Analysis, Financial Services, Team Building, Business Analysis, Credit Risk, Relationship Management, Change Management, Program Management, Process Improvement, Vendor Management, Underwriting, Strategy, Start-ups, Business Development, Mortgage Lending, CRM, Mergers & Acquisitions, Leadership, Integration, Product Management, SDLC, Banking, Talent Management, Leadership Development

Education
Texas Christian University   1982 — 1985
Finance, BBA Finance

St. Edward's University   1981 — 1982
Business Administration and Management, General

Experience
Capital One Home Loans   January 2015 - Present
Wells Fargo Home Mortgage  May 2011 - January 2015
Investors Bank  May 2005 - May 2011
Choice Mortgage/The Mortgage Consultants   July 1989 - May 2005

Skills
Mortgage Lending, Loans, Mortgage Banking, Refinance, Loan Origination, FHA, Credit, Residential Mortgages, Credit Analysis, VA loans, Banking, Consumer Lending, FHA financing, USDA, Mortgage Underwriting, Finance, FHA Financing, VA Loans

Education
Stockton University   1982 — 1986
Bachelor of Arts, BA, Banking and Financial Support Services, GPA 3.1

Experience
Stryker  April 2014 - Present
Smith & Nephew  March 2008 - April 2014
Capital One Home Loans   June 2005 - March 2008
Allergan  June 2004 - June 2005
Johnson & Johnson  December 2001 - June 2004

Skills
Medical Devices, Neurology, Dermatology, Sales

Education
The University of Kansas   1994 — 1998
B.S, Geographic Information Systems

Experience
Capital One Home Loans   August 2015 - Present
Bank of America  February 2014 - August 2015
JPMorgan Chase  July 2013 - January 2014
Wells Fargo Home Mortgage  August 2010 - June 2013

Skills
Mortgage Lending, Refinance, Mortgage Banking, Loans, First Time Home Buyers, Investment Properties, Real Estate, Credit, REO, Foreclosures, Real Estate Economics

Education
Southwestern Oklahoma State University
Bachelor of Science (BS), Computer Science

University of Oklahoma

Experience
Capital One Home Loans   August 2014 - Present
Capital One Home Loans   September 2010 - August 2014
Capital One Auto Finance  March 2009 - September 2010

Skills
Residential Mortgages, Loans, Mortgage Servicing, Refinance, Loan Servicing, Mortgage Banking, FHA, Mortgage Lending, Mortgage Underwriting, Loan Origination, Credit, Underwriting, FHA Financing, Loss Mitigation

Education
The University of Texas at Dallas   2010 — 2012
Bachelor of Arts (B.A.), Sociology

Stephen F. Austin State University

Experience
Capital One Home Loans   September 2014 - Present
SportsClimb.com and HumanVideoBoard.com   May 2009 - Present
SunGard Consulting Services  June 2010 - September 2014
SunGard Consulting Services  June 2009 - May 2010
EDS, an HP Company  2005 - January 2009
EDS, an HP Company  2002 - 2005
EDS, an HP Company  2000 - 2002
EDS, an HP Company  1999 - 2000
EDS, an HP Company  1994 - 1999
EDS, an HP Company  1991 - 1994

Skills
Integration, Management, ITIL, Consulting, Information Technology, Program Management, Business Analysis, Process Improvement, Release Management, Project Portfolio..., Strategy, Enterprise Software, SDLC, Training, IT Strategy, IT Service Management, Leadership, Requirements Analysis, Business Process..., Enterprise Architecture, IT Management, Software Project...

Education
University of Texas at Dallas - Naveen Jindal School of Management   1996 — 1998
MBA

Texas A&M University   1986 — 1990
bachelors, Computer Science

Experience
Capital One  September 2012 - Present
Capital One  October 2006 - September 2012
Capital One Home Loans   June 2000 - October 2006
Freddie Mac  January 1993 - June 2000

Skills
Financial Services, Enterprise Risk..., Business Analysis, Financial Risk, Credit, Program Management

Education
University of Pennsylvania - The Wharton School   2011 — 2012
Graduate of Wharton/RMA Risk Management Certification Program, Risk Management

The Johns Hopkins University - Carey Business School   1990 — 1993
MS, Applied Behavorial Sciences

Towson University
Bachelor of Science (BS), Business Administration and Management, General

Experience
Capital One Auto Finance  July 2013 - Present
Capital One Home Loans   February 2011 - June 2013
Capital One Bank  June 2008 - January 2011
Capital One Auto Finance  2003 - 2008
Bain & Company  2000 - 2002

Skills
Strategy, Analytics, Financial Modeling, Business Strategy, Financial Services, Competitive Analysis, Valuation, Cross-functional Team..., Financial Analysis, Management Consulting, Risk Management, Business Analysis, Mergers & Acquisitions, Portfolio Management, Product Management, Business Development, Strategic Planning, Business Process..., Finance, Process Improvement, Banking, Business Planning, Segmentation, Vendor Management, Forecasting

Education
University of Michigan - Stephen M. Ross School of Business   1998 — 2000
MBA, Strategy, Finance, General Management

Tecnológico de Monterrey   1996 — 1998
M.S., Manufacturing

Tecnológico de Monterrey   1987 — 1991
B.S., Mechanincal & Electrical Engineering

Experience
Capital One  June 2014 - Present
Capital One Home Loans   February 2012 - June 2014
ING DIRECT  September 2001 - February 2012

Skills
Banking, Mortgage, Risk, Risk Management, Customer Relations, Policy, Procedure Development, Quality Assurance, Mortgage Lending, Consumer Lending, Portfolio Management, Mortgage Underwriting, Financial Risk, Mortgage Banking, Loans, Credit, Credit Analysis, Credit Risk, Loan Origination, Process Improvement, Underwriting, Management, Financial Services, Business Analysis, Retail Banking, Residential Mortgages

Education
Rutgers, The State University of New Jersey-New Brunswick
Dual BA, Communications & Political Science

Wilmington College
MBA, Wilmington University

Experience
Capital One Home Loans   July 2013 - Present
Ocwen Loan Servicing FKA GMAC ResCap   May 2007 - Present
Homecomings Financial  March 2006 - April 2007
Homecomings Financial  January 2005 - March 2006
Austin Convention and Visitor's Bureau  February 2004 - May 2004
Texas State University  October 2003 - May 2004

Skills
Call Center, Customer Service, Sales, Marketing, Microsoft Excel, Microsoft Office, Social Media Marketing, Outlook, Access, PowerPoint, Mortgage Lending, Microsoft Word, Team Building, Editing, Mortgage Banking, Mortgage Servicing, Loan Servicing, Financial Analysis, HAMP, Finance, Training, Analysis, Banking, Customer Satisfaction, Credit, Loans, Loss Mitigation, Insurance, Residential Mortgages

Education
Texas State University   2000 — 2004
BA, Mass Communications- Public Relations

Brazoswood HS   1996 — 2000

Experience
Santander Consumer USA Inc.  June 2013 - Present
Santander Consumer USA Inc.  November 2012 - June 2013
MetLife Home Loans  August 2012 - November 2012
Capital One Small Business Banking   February 2012 - August 2012
Capital One Home Loans   March 2011 - January 2012
643 Consulting   September 2008 - March 2011
Capital One Auto Finance  July 2005 - September 2008
FITLOGIC   January 2005 - March 2005
R&D Thinktank   May 2004 - January 2005
Foley's (rebranded   July 2001 - August 2003

Skills
Project Management, Management, Strategy, Training, Marketing, Change Management, Business Development, Marketing Strategy, Budgets, Sales, Advertising, Product Development, Business Analysis, Process Improvement, Leadership, Business Process, Analysis, Finance, Financial Analysis, Team Building, Vendor Management, Risk Management, Portfolio Management, Business Process..., Credit, Team Leadership, Cross-functional Team...

Education
Southern Methodist University - Cox School of Business   2003 — 2005
MBA, Business Administration; Marketing and Finance

The University of Texas at Austin - Red McCombs School of Business   1997 — 2001
BBA, Business Administration; Marketing and Economics

Experience
Fannie Mae  January 2015 - Present
Capital One Home Loans   February 2013 - April 2014
Bank of America  September 2010 - February 2013
Franklin American Mortgage Company  November 2009 - September 2010
Sierra Pacific Mortgage  March 2009 - September 2009
National Business Research Institute   February 2008 - March 2009
Citi  April 2006 - February 2008
Option One Mortgage  May 2005 - March 2006
Option One Mortgage  August 2004 - May 2005

Skills
Mortgage Lending, Credit, Analysis, Loans, Underwriting, FHA, Compliance, Financial Risk, Loan Origination, Mortgage Banking, Refinance, Insurance, CRM, Funding, Mortgage Underwriting, Credit Analysis

Education
Texas State University-San Marcos   1999 — 2001
BBA, Finance

Experience
National Bank of Kansas City  October 2008 - Present
Capital One Home Loans   July 2005 - September 2008

Education
The University of Kansas   2000 — 2005

Experience
Capital One Home Loans   July 2014 - Present
Lakeview Loan Servicing  May 2013 - April 2014
Freedom Mortgage  August 2012 - April 2013
GMAC ResCap  June 2011 - December 2011
GMAC Mortgage  June 2006 - December 2011
Wells Fargo Home Mortgage  October 2010 - May 2011
Wells Fargo Home Mortgage  October 2010 - April 2011
Bank of America  April 2010 - October 2010
GMAC Home Mortgage c   June 2006 - April 2010
Cendant/PHH   June 2000 - October 2003

Skills
Loan Closings, Title Searches, Appraisals, Hud 1, Credit, Heloc's

Education
Art Inst. of Philadelphia
Associate, Business Marketing

Hahnemann University
Liberal Arts

Rowan College at Burlington County

Experience
National Bank of Kansas City  January 2014 - Present
National Bank of Kansas City  February 2009 - Present
National Bank of Kansas City  February 2009 - August 2010
Capital One Home Loans   June 2001 - August 2008
Gold Bank  2000 - 2001
Regional Investment   1996 - 2000

Skills
FHA, Mortgage Lending, Mortgage Banking, Banking, Loan Origination, VA loans, Refinance, Sales, Residential Mortgages, Loans, USDA, FHA financing, Credit Analysis, Credit, Government Loans, Underwriting, Mortgage Servicing

Education
The University of Kansas   1986 — 1990
BSE, Exercise Science

Experience
Metcalf Bank  November 2013 - Present
Good Spirits Distilling, LLC   April 2009 - Present
Freight Quote   May 2010 - May 2013
Capital One Home Loans   2005 - 2008
Wells Fargo Home Mortgage  2001 - 2005

Skills
Mortgage Lending, Mortgage Banking, FHA, Sales Management, Sales, Loans, Investment Properties, Real Estate, Customer Service, Residential Mortgages, Loan Origination, Refinance, First Time Home Buyers, Credit, Contract Negotiation

Education
The University of Kansas   1994 — 1999
BGS, Economics

University of Kansas
Economics

Experience
Discover Financial Services  August 2013 - Present
Captial One Home Loans   August 2012 - August 2013
Capital One Home Loans   May 2010 - August 2012
Capital One Auto Finance  March 2008 - May 2010
Capital One  2005 - 2008
China Securities Regulatory Commission  2003 - 2003

Skills
Essbase, Hyperion, Financial Modeling, Business Process..., Model Governance, Hyperion Enterprise, Budgets, Process Improvement, Finance, Strategic Financial..., Forecasting, Financial Analysis, Financial Planning, Financial Reporting, Variance Analysis, Financial Services, Risk Management, Corporate Finance, Business Analysis, Analysis

Education
Southern Methodist University - Cox School of Business   2003 — 2005
MBA, Finance and Accounting

GDUFS

Zhixin High School

Experience
Epiq Systems  November 2010 - October 2015
CSC/Covansys   January 2009 - November 2010
Capital One Home Loans   December 2006 - December 2008
KeyCentrix Inc.  2004 - 2006
Sprint  2003 - 2004
CCH  2001 - 2003

Skills
Agile Methodologies, Microsoft SQL Server, Requirements Analysis, SDLC, User Acceptance Testing, SQL, T-SQL, Software Quality..., Quality Center, Scrum, Quality Assurance, Test Automation, XML, Manual Testing

Education
The University of Texas at Arlington   1997 — 2001
Bachelor of Science, Computer Science and Engineering

Experience
Chrysler Capital  March 2013 - Present
Capital One Home Loans   March 2009 - November 2012
Wells Fargo Auto Finance  July 2005 - March 2009
Wells Fargo Financial Acceptance  January 2002 - July 2005
Wells Fargo Financial  January 1999 - January 2002

Education
Towson University   1995 — 1999
Business Administration

Experience
Wolters Kluwer Financial Services  August 2014 - Present
Capital One Home Loans   May 2008 - August 2014
Capital One Home Loans   August 2010 - March 2013
Woodcraft Industries  1989 - 2007

Skills
Software Quality..., Agile Methodologies, User Acceptance Testing, Quality Center, Test Planning, Agile Testing, Testing, SoapUI, Quick Test Pro, Computer Programming, Java, XML, Agile Web Development, Quality Assurance, Manual Testing, JavaScript, Test Automation

Education
St Cloud Technical and Community College   2007 — 2009
Associate's degree, Computer Programming

St. Cloud Technical College   2007 — 2009
AAS, Computer Programming

Experience
Titan Lenders Corp.  February 2009 - Present
FBT Mortgage, LLC   October 2007 - January 2009
Capital One Home Loans   February 2006 - September 2006
Hibernia National Bank  June 1986 - February 2006

Education
Southeastern Louisiana University   1975 — 1981
B.A., Speech/Broadcast Communications

Experience
Capital One  December 2013 - Present
Vericrest Financial, Inc.   September 2012 - December 2013
Capital One Home Loans   December 2010 - September 2012
Capital One  August 2010 - December 2010
GMAC ResCap  June 2009 - August 2010
CarMax  May 2006 - May 2009
Encompass Imaging   May 2005 - May 2006
San Antonio Botanical Gardens   January 2005 - May 2005

Skills
Problem Solving, Coaching, Credit, Call Center, Business Analysis, Mortgage Lending, Management, Training, Financial Analysis, Analysis, CRM, Finance, Risk Management, Sales, Marketing, Loans, Analytics, Portfolio Management, Leadership, Call Centers, Integration, Banking, Sales Management, Program Management, Project Management, Human Resources, Loan Servicing

Education
The University of Dallas   2009 — 2011
MBA, Marketing

Trinity University   2001 — 2005
BS, Marketing

Experience
Capital One Home Loans   January 2015 - Present
Capital One  August 2011 - January 2015
Citi  November 2007 - August 2011
Chase  January 2006 - November 2007

Skills
Loss Mitigation, Mortgage Servicing, Default, Mortgage Banking, FHA, Loan Servicing, Credit Risk, Portfolio Management, Banking, Relationship Management, Finance, Financial Services, Asset Management, Refinance, Consumer Lending, Strategic Planning, Foreclosures, Risk Management, Residential Mortgages, Process Improvement, Financial Risk, Program Management, Call Centers, Mortgage Underwriting, Operational Risk..., Small Business Lending, Operational Risk, Due Diligence

Education
The University of South Dakota   1993 — 1997
Bachelor of Science, Business Administration

Experience
Capital One Home Loans   April 2011 - Present
Countrywide/Bank of America  September 2007 - April 2011
GreenPoint Mortgage/Northfork Bank/Capital One Bank   December 2002 - September 2007

Skills
Mortgage Lending, Real Estate, Mortgage Banking, Loan Origination, Investment Properties, FHA, Residential Homes, Residential Mortgages, USDA, Refinance, Loans, Commercial Lending, Credit, Banking, Credit Analysis, Finance, VA loans, FHA financing, Real Estate Economics, First Time Home Buyers, Underwriting, Condos, Real Estate Financing, Commercial Mortgages, Construction Loans, Consumer Lending, Funding, Government Loans, Home Equity Loans, Mortgage Underwriting, Reverse Mortgages, Certified Mortgage..., Financial Structuring, Mortgage Servicing, Investments, Small Business Lending, FHA Financing

Education
Stony Brook University   1995 — 1999
Bachelor of Science, Biochemistry

Experience
Capital One  July 2015 - Present
Capital One Home Loans   August 2010 - July 2014

Education
Southern University and Agricultural and Mechanical College at Baton Rouge   1974 — 1977
Bachelor's degree, Business, Management, Marketing, and Related Support Services

Experience
Capital One Home Loans   June 2015 - Present
Capital One Home Loans   September 2009 - June 2015

Skills
Microsoft SQL Server, SAS programming, Microsoft Excel, PowerPoint, CART, TreeNet, MapPoint

Education
The University of Texas at Dallas   2010 — 2014
Bachelor of Science (B.S.), Statistics

The University of Texas at Dallas   2008 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General

The University of Texas at Dallas   2004 — 2008
Bachelor of Science (B.S.), Finance, General

Experience
Capital One Home Loans   July 2014 - Present

Education
Texas A&M University   2010 — 2014
Bachelor’s Degree, Mechanical Engineering