Citi Cards
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Citi Cards Employees
Positive Power, LLC February 2015 - Present
Smith Knowles August 2013 - January 2014
Utah Onions Inc October 2012 - August 2013
The Home Depot June 2012 - October 2012
Citi Cards June 2003 - August 2010
Skills
Access, Microsoft Excel, QuickBooks, PC Law, Amicus, World Docs, Microsoft Word, Microsoft Office, Multi Tasking, Telephone Skills, Customer Service, Internet, Invoicing, 10 Key, Negotiation, Office Administration, Office Management, PowerPoint, Proofreading, Research, Typing, Technical Writing, Volunteer Management, Windows, Administrative..., Spreadsheets
Education
Ogden-Weber Applied Technology College 1993 — 1994
Medical Administrative/Executive Assistant and Medical Secretary
Zappos Family of Companies June 2013 - Present
Zappos Family of Companies October 2012 - June 2013
Zappos Family of Companies November 2011 - October 2012
Zappos.com July 2010 - November 2011
Zappos.com March 2010 - July 2010
Smith Barney, a division of Citigroup, Inc December 2006 - September 2008
Citi Cards May 2000 - December 2006
Best Buy October 1998 - May 2000
Skills
Excel, Call Center, PowerPoint, Word, Customer Relations, Investments, Writing, Bonds, Typing, Customer Service, Outlook, Microsoft Office, Financial Analysis, Public Speaking, Retail, Microsoft Excel, Event Planning, Microsoft Word, Call Centers, Time Management, Cross-functional Team..., Leadership, Management, Account Management, Sales, Product Management, Finance, E-commerce, Team Management
Education
University of Nevada-Las Vegas - College of Business 1998 — 2006
Bachelor of Science (B.S.), Economics
Chaparral High School 1995 — 1998
HS Diploma, Honors Diploma
tightpersuasivecopy 1991 - Present
Nemours 2011 - September 2013
Citi Cards October 2000 - April 2006
Skills
Newsletters, Radio, Advertising, Public Relations, Content Management, Marketing Communications, Concept Development, Direct Mail, Editing, web copywriting, SEO copywriting, Medical Writing, Copywriting, Corporate Communications, Marketing Strategy, Fundraising, Strategic Communications, Nonprofits, Marketing, Brand Development, Entrepreneurship, Community Outreach, Press Releases, Creative Writing, Digital Strategy, Strategy, Integrated Marketing, Email Marketing, Web Content, Social Media, Social Media Marketing, Crisis Communications, Social Networking, Facebook, Online Marketing, Event Planning, Creative Direction, Video, SEO, Web Design, Event Management, Blogging, Reputation Management, Internal Communications, Community Development, Content Development, Content Strategy, Volunteer Management, Copy Editing, Grant Writing
Education
Leadership Jacksonville 2014 — 2015
Tulane University
BA, Psychology
Suffield Academy, Suffield, CT
MasterCard March 2012 - Present
MasterCard Woldwide September 2009 - March 2012
Citi Cards North America September 2003 - March 2009
D&B May 2001 - May 2002
D&B September 1999 - May 2001
American Express January 1999 - August 1999
American Express April 1995 - December 1998
American Express May 1992 - April 1995
Citi Cards July 1989 - April 1992
Skills
New Business Development, Project Management, Leadership, Negotiation, Partner Relationship..., Sales Management, Direct Sales, Risk Management, Direct Marketing, Product Management, Product Development, Partner Management, Business Development, Management, Cross-functional Team..., Strategy, Relationship Management, Analytics
Education
Rensselaer Polytechnic Institute 1988 — 1989
M.S., Industrial Engineering
Rensselaer Polytechnic Institute 1984 — 1988
B.S, Industrial Engineering
LabCorp MidAmerica Division August 2015 - Present
LabCorp July 2013 - July 2015
Laboratory Corporation of America August 2011 - July 2013
American Express December 2008 - July 2011
Citigroup November 2006 - April 2008
Citi Financial April 2005 - November 2006
Citi Cards October 2002 - April 2005
Romac/Allied Interstate February 1996 - September 2002
JPMChase 1993 - 1995
Skills
project management, Change Management, Coaching, Process Improvement, Performance Management, Credit/Risk Management, Operations Management, Dialer Management, Six Sigma/Lean, Leadership, Call Center, Project Management, Negotiation, Call Centers, Training, Customer Service, Vendor Management, Business Process..., Strategy, Risk Management, Outlook, Budgets, Management, Team Building, Credit Cards, Banking, Analysis, Customer Experience, Customer Satisfaction, Business Analysis, Team Leadership, Forecasting, Telecommunications, Finance, Customer Retention, Financial Analysis, Cross-functional Team..., Financial Services, Access, Credit, Data Analysis, Problem Solving
Education
University of North Carolina at Greensboro 2012 — 2016
Master of Arts (M.A.), Liberal Arts and Sciences, General Studies and Humanities
University of North Carolina at Greensboro 1995 — 1999
BA, History, Business
Novitas Solutions, Inc. July 2014 - Present
Acosta Sales & Marketing April 2014 - July 2014
JPMorgan Chase October 2011 - December 2013
JPMorgan Chase October 2011 - December 2013
Wells Fargo January 2011 - October 2011
Citi Cards September 2007 - January 2011
American Wood Moulding LLC January 1998 - September 2007
Skills
Access, Training, Analysis, Customer Satisfaction, Finance, Sales, Customer Service, Time Management, Underwriting, Negotiation, Employee Benefits, Credit Cards, Internal Audit, Technical Support, Research, Customer Retention, Call Centers, Human Resources, Recruiting, Retail Banking, Employee Relations, Interviews, Performance Management, Hiring, Applicant Tracking..., Taleo, Talent Acquisition, Sourcing
Education
Owens Community College 1993 — 1995
Business Management
Citi June 2014 - Present
Citi Mortgage June 2012 - June 2014
Citi Mortgage February 2011 - June 2012
Citi Cards July 2007 - February 2011
Skills
Microsoft Office, QuickBooks, COBOL, SharePoint, PeopleSoft
Education
The University of Texas at Arlington 2014 — 2015
Bachelor's Degree, Accounting
The University of Texas at Arlington 2011 — 2013
Master of Science (M.S.), Healthcare Administration
The University of Texas at Arlington 2008 — 2010
Bachelor of Business Administration (BBA), Finance
Northlake College 2006 — 2008
Associate, Science
Chisipite Senior School 2000 — 2005
iPacesetters, LLC. 2014 - Present
Convergys 2012 - 2014
Integrated Quality Technologies, Inc. 2010 - 2011
Citi Cards 2004 - 2010
RMH Teleservices, Inc. 2001 - 2004
RMH Teleservices, Inc. 1999 - 2001
Guaranteed Marketing Solutions, Inc. 1998 - 1999
TeleQuest Teleservices, Inc. (now Aegis Global) 1994 - 1998
EBA, Inc. (now Aegis Global) 1990 - 1994
Skills
Outsourcing, Vendor Management, CRM, Call Centers, Customer Experience, Process Improvement, BPO, Strategy, Customer Satisfaction, Leadership, P&L Management, Customer Retention, Program Management, Performance Management, Management, Contact Centers, Call Center, Strategic Planning, Change Management, Start-ups, Executive Management, Workforce Management, Project Management, Direct Marketing, Employee Engagement, Offshoring, Talent Management, Selling, B2B, Continuous Improvement, Quality Management, Budgets, B2C, Business Continuity, Database Marketing, Technical Support, Brand Loyalty, Call Center Development, Budget Management, Call Center Leadership, Customer Engagement, Customer Service..., Multi-Site Operations, Net Promoter Score, Technology Leadership, Teleservices, Supplier Evaluation, Sales Management, Sales Operations, Sales
Education
University of Texas at Arlington 1987 — 1990
Bachelor of Science, Information Systems, College of Business Administration
San Diego State University-California State University
College of Business Administration
University of Phoenix 2011 - 2015
University of Phoenix 2011 - 2015
University of Phoenix 2011 - 2015
Citi Cards February 2008 - May 2008
Sam Meyers Dry Cleaners April 2005 - February 2008
AFL July 1998 - February 2000
Skills
Computers, Microsoft Word, PowerPoint, Psychology, Data Entry, Time Management, Training, Research, Telephone Skills, Critical Thinking, Microsoft Office, Creative Writing, Coaching
Education
University of Phoenix 2013 — 2015
Bachelor's Degree, Psychology, 3.0
University of Phoenix 2011 — 2013
Associate's Degree, Psychology, 3.2
Associated Builders and Contractors Kentuckiana Council November 2013 - Present
Metro United Way June 2013 - November 2013
Citi Cards November 2003 - July 2013
Sears Holdings Corporation June 1991 - November 2003
Skills
Event Planning, Public Relations, Fundraising, Non-profits, Leadership, Media Relations, Internal Communications, Marketing Communications, Strategic Planning, Event Management, Strategic Communications, Public Speaking, Marketing, Corporate Communications, Nonprofits, Management, Social Media Marketing, Social Networking, Budgets, Training, Volunteer Management, Crisis Communications, Recruiting, Newsletters, Community Development, Community Outreach, Press Releases
Education
University of Louisville 1991 — 1996
Bachelor's degree, Communication, General
Suddath International September 2011 - Present
Crowley Liner Services September 2010 - September 2011
Crowley Maritime April 2006 - September 2010
Crowley Maritime June 2005 - April 2006
Citi Cards August 2002 - June 2005
Mr. Rags, Lux Corporation January 2001 - July 2002
Skills
Customer Satisfaction, Training, Management, Transportation, Logistics, Freight, Shipping, Customer Service, Operations Management, Logistics Management, Sales, Transportation..., Microsoft Excel
Education
Hialeah High School 2003 — 2006
High School diploma
Trinity International University 1997 — 1998
of a Bachelor's Degree, Small Business Management
Miami Dade Community College
Citi September 2011 - Present
Citi December 2008 - September 2011
Citi July 2007 - December 2008
Citigroup Global Transaction Services March 2006 - July 2007
Citigroup Corporate and Investment Banking February 2005 - February 2006
Citi Cards February 2004 - February 2005
Citi Cards May 2003 - August 2003
Skills
Talent Management, Employee Relations, Succession Planning, Leadership Development, Diversity, Competency Management, Executive Coaching, Executive Assessment
Education
Institute of Labor and Industrial Relations at University of Illinois 2002 — 2003
Master, Human Resources and Industrial Relations
University of Illinois at Urbana-Champaign 1998 — 2002
Bachelor of Science, Psychology
Citi Cards October 2011 - Present
AgencyRx February 2011 - August 2011
Experian CheetahMail November 2008 - February 2011
Citi Cards November 2006 - 2008
Skills
Digital Marketing, Web Analytics, Marketing Strategy, Digital Strategy, Omniture, Mobile Applications, Analytics, Email Marketing, E-commerce, SQL, Database Marketing, Online Marketing, Multi-channel Marketing, Segmentation, Project Management, HTML, Databases, Photoshop, Google Analytics
Education
San Diego State University-California State University 1997 — 2002
B.A., English, Minor- History
American Express Global Corporate Payments October 2012 - Present
American Express Global Business Travel February 2010 - October 2012
JPMorgan Private Bank & Private Wealth Management September 2007 - February 2010
Citi Cards June 2003 - August 2007
Wunderman May 2001 - December 2002
Tribal DDB (DDB Worldwide) February 1999 - March 2001
i-traffic (Agency.com) June 1998 - February 1999
McCann Erickson June 1997 - May 1998
Skills
Product Management, Cross-functional Team..., Management, Marketing Management, Product Development, Business Strategy, Marketing, Advertising, Mobile Devices, Strategy, Leadership, Project Management, Business Planning, Strategic Planning, Team Management, Marketing Strategy, Change Management, Marketing Communications, Account Management, Agile & Waterfall..., Mobile Product...
Education
New York University - Leonard N. Stern School of Business 2002 — 2004
M.B.A.
University of Michigan 1993 — 1997
B.A.
Citi Cards November 2004 - Present
Skills
Marketing, New Business Development, Public Speaking, Sales, Sales Management, Account Management, Leadership, Training, Management, Customer Service, Team Building, Business Development
Education
University of North Carolina at Greensboro 1975 — 1977
BA, English
Randolph-Macon Woman's College 1972 — 1974
English/Psychology
Papa John's International November 2014 - Present
Metropolitan St. Louis Sewer District November 2012 - March 2014
Kentucky Higher Education Student Loan Corp January 2012 - June 2012
Humana July 2011 - January 2012
Citi Cards November 2009 - May 2011
Today’s Staffing - Republic Bank Tax Refund Solutions December 2008 - March 2009
NINE August 2007 - May 2008
Fifth Third Bank May 2005 - August 2006
CarMax February 2005 - May 2005
Meadowview Health &Rehab Center August 2001 - February 2005
Skills
Coaching, Customer Service, Social Networking, Event Management, Public Speaking, Event Planning, Strategic Planning, Microsoft Excel, Training, Leadership, Social Media, Public Relations, Management, Access, Technical Support, Retail, Collections, Microsoft Office, Team Building, Microsoft Word, Sales, PowerPoint
Education
Waggener High School 2002 — 2004
Diploma, General, 3.2 GPA
Sullivan University
Bachelor of Business Administration (B.B.A.), Business/Office Automation/Technology/Data Entry, 2.0
Shackleton Capital 2014 - Present
Citi Cards 2010 - 2014
Citi Cards 2003 - 2010
TrueLink (Lehman Bros. Investment) 2001 - 2002
Citibank Home Equity 1998 - 2001
Citibank Student Loans 1997 - 1998
Citibank 1986 - 1997
Skills
Business Analysis, Business Strategy, Management, Product Management, Strategic Planning, Banking, Portfolio Management, Product Development, Team Leadership, Project Management, Strategy, Credit, Finance, Leadership, New Business Development, Program Management, Analytics, Financial Services, Financial Analysis
Education
NYU Stern School of Business 1984 — 1986
Master of Business Administration (MBA)
University of California, Berkeley 1977 — 1981
Bachelor's degree, Economics
Citibank September 2009 - Present
Citigroup October 2007 - October 2009
Customer Franchise Management October 2005 - October 2007
Citibank January 1999 - September 2005
Citi Cards February 1998 - January 1999
Citicorp Karten Service February 1996 - February 1998
Citicorp Credit Services, Inc April 1990 - January 1996
Citi Cards September 1988 - April 1990
Skills
Strategy, Segmentation, Analytics, Business Analysis, Strategic Partnerships, Customer Experience, Web Analytics, Management, Marketing Analytics, Credit Cards, Targeted Advertising, Marketing, Leadership, P&L Management, Customer Insight, Market Research, Analysis, Financial Services, Pricing, Risk Management
Education
University of Delaware 1984 — 1988
B.A. with Distinction, International Relations
GE January 2012 - Present
GE Money August 2007 - December 2012
GE 2007 - December 2011
Citi Cards 2001 - 2007
Citi 2001 - 2007
Citigroup 1994 - 2007
Skills
Financial Services, Database Marketing, Segmentation, Credit Cards, Relationship Management, Analytics, Banking, Vendor Management, Multi-channel Marketing, Business Relationship..., Direct Marketing, Portfolio Management
Education
Texas A&M University-Commerce 2004 — 2005
MBA, Business Administration
University of North Texas 1993 — 1998
Bachelor of Business Administration (BBA), Strategic Management
Anthony Saunders Esq., PLLC May 2011 - Present
CLN Enterprises dba Dominos Pizza August 2010 - Present
Wells Fargo May 2013 - May 2014
Capline Financial March 2013 - May 2013
Ronald Ady, PLLC October 2010 - January 2011
Thomas M Cooley Law School May 2010 - August 2010
Thomas M. Cooley Innocence Project September 2009 - August 2010
CLN Enterprises dba Domino's Pizza August 2006 - January 2009
Citi Cards February 2000 - November 2006
Skills
Litigation, Trials, Family Law, Criminal Law, Courts, Commercial Litigation, Legal Research, Criminal Defense, Civil Litigation, Legal Writing, Westlaw, Estate Planning, Analysis, Bankruptcy, Legal Assistance, Mediation, Lexis, Document Review, Litigation Support
Education
Thomas M. Cooley Law School 2008 — 2010
Juris Doctor, Litigation
Weber State University 2004 — 2008
B.S., Political Science and minor in Philosophy
PHH Mortgage July 2014 - Present
TD Bank Group March 2011 - June 2014
Freddie Mac August 2009 - February 2011
Tata Consultancy Services September 2001 - February 2011
MAHARASHTRA ELECTRICITY REGULATORY COMMISSION MUMBAI November 2008 - August 2009
Citicards May 2007 - November 2008
Citi Cards May 2005 - April 2007
Skills
Weblogic, Struts, Oracle, Enterprise Architecture, Solution Architecture, SDLC, Hibernate, SOA, WebSphere Application..., Java Enterprise Edition, Java, Spring, JSF, Oracle Fusion Middleware, JMS, Web Services, Strategic Architecture, Mortgage Lending, Residential Mortgages, Commercial Lending, Treasury Management
Education
Rollwala Computer Center 1998 — 2001
Master of Computer Application, Computer Science
St. Xavier's College 1995 — 1998
B. Sc., Electronics
C. U. Shah Higher Secondary School 1993 — 1995
Under Graduate, Science
Aroma School 1981 — 1993
Matriculation, Science
Citi April 2013 - Present
Citi November 2010 - April 2013
Macris Direct LLC July 2008 - November 2010
IDEA 2008 - 2010
AXIA November 2006 - July 2008
Citi Cards 2004 - 2007
Conversant Relationship Marketing 2001 - 2004
Alcott Routon 1998 - 2001
The McClure Group 1996 - 1998
Devon Direct 1996 - 1997
Skills
Email Marketing, Copywriting, SEO, Creative Direction, Direct Marketing, Brand Development, Marketing, Web Design, Direct Mail, Project Management, Strategic Planning, Program Management, Digital Marketing, Mobile Marketing, Social Media Marketing, Creative Strategy, Lead Generation, Online Advertising, Online Marketing, Marketing Strategy, Public Relations, Social Media, Advertising, Marketing Management, Content Strategy, Integrated Marketing, Corporate Communications, Digital Strategy, Marketing Communications, Strategy
Education
University of North Florida - College of Business Administration 2005 — 2007
MBA, International Business/Finance
University of Tennessee-Knoxville 1988 — 1993
B.S., Marketing
Sherwood High School 1984 — 1988
High School Diploma
Farmers Insurance April 2014 - Present
MetLife Home Loans June 2012 - July 2014
Social Security Administration October 2009 - January 2012
Nova Star Mortgage July 2006 - November 2007
Citi Cards January 2004 - July 2006
Sycamore Grove Apartments January 2003 - May 2004
Skills
Sales, Mortgage Banking, Mortgage Servicing, Loss Mitigation, Mortgage Underwriting, Auditing, Quality Auditing, Bookkeeping, Customer Service, Call Center, Training, Negotiation, Microsoft Office, Microsoft Excel, Accounts Receivable, Coaching, PowerPoint, Account Management, Office Management, Microsoft Word, Policy, Business Development, Government, Data Entry, Leadership, Team Building, Access, 10 Key, Research, Filing, Program Management, Outlook, Administrative..., File Management, Public Administration, Public Speaking, Banking, Mortgage Lending, Call Centers, Management, Loans, Marketing, Event Planning, Underwriting
Education
Park University 2010 — 2014
Business Administration and Management, General
Park University 2010 — 2012
Associate of Arts (AS), Business Management
Wells Fargo October 2012 - Present
Wells Fargo August 2007 - October 2012
Citi Cards 2008 - 2008
Skills
HR Consulting, Onboarding, Talent Acquisition, Performance Management, Recruiting, College Recruiting, Training
Education
University of Iowa 1999 — 2003
Bachelor of Science (B.S.), Psychology
Russell Stover Candies February 2015 - Present
Russell Stover Candies January 2012 - February 2015
Aptuit November 2005 - January 2012
Citi Cards March 2004 - November 2005
Sprint February 1998 - March 2004
Crow Holdings August 1995 - January 1998
ARCO May 1994 - August 1995
Skills
Process Improvement, Forecasting, CPA, Leadership, Operations Management, Accounting, Management, Six Sigma, Budgets, Sales Management, Cross-functional Team..., Finance, Analysis, Internal Controls, Auditing, Financial Analysis, General Ledger, PeopleSoft, Financial Modeling, Sarbanes-Oxley Act, Strategic Financial..., Business Process..., Corporate Finance, Financial Reporting, Pricing, Mergers & Acquisitions, Cost Accounting, ERP, Managerial Finance, US GAAP, Business Analysis, Account Reconciliation, Risk Management, Business Planning, SEC filings, SAP, Variance Analysis, Financial Accounting, Internal Audit, GAAP, Payroll, Cash Flow, Accounts Receivable, Accounts Payable, Cash Management, Hyperion Enterprise, Financial Planning
Education
University of Kansas - Graduate School of Business 1999 — 2001
MBA, Business Administration and Management, General
Southern Methodist University - Cox School of Business 1990 — 1994
BBA, Accounting
Holland Hall 1980 — 1990
Citi Cards January 1996 - Present
Citibank February 2012 - October 2014
Citibank August 2011 - February 2012
Citibank January 1996 - December 2011
Citibank May 2003 - September 2010
Smith Barney April 1997 - May 2003
Smith Barney June 1996 - April 1997
Smith Barney January 1996 - April 1996
Skills
Portfolio Management, Investments, Banking, Strategy, Leadership, CRM, Financial Services, Strategic Financial..., Management, Mutual Funds, Series 7, Mortgage Lending, Finance, Series 63, Sales, Insurance, Retirement Planning, Asset Allocation, Financial Advisory, Credit, Marketing, Program Management, Commercial Lending, Commercial Banking, Relationship Management, Loans, Consumer Lending, Small Business Lending, Wealth Management, Cross Selling, Credit Analysis, Retail Banking, Branch Management
Education
City University of New York 2010 — 2014
Masters, Business Development & Leadership, 3.99
St. John's University, The Peter J. Tobin College of Business 1992 — 1996
BS, Finance
Commack High School
Citi Cards July 2011 - Present
Cordjia Business Advisory Services 2010 - July 2011
NetSpend Corporation 2009 - 2009
Bank of America 2007 - 2009
Bank of America 2006 - 2007
MBNA America 2005 - 2006
MBNA America 2004 - 2005
MBNA America (Baltimore, MD) 2000 - 2004
MBNA America 1999 - 2000
MBNA America 1998 - 1999
Skills
Credit, Credit Cards, Customer Lifecycle..., Financial Services, Customer Retention, Banking, Relationship Management, Strategy, Cross-functional Team...
Education
University of Delaware 1983 — 1988
BS
Kelly Services March 2014 - Present
Victoria & Associates Career Services August 2013 - November 2013
Victoria & Associates Career Services July 2011 - July 2013
Victoria & Associates Career Services July 2010 - June 2011
Citi Cards November 2003 - March 2010
Randstad Temps February 2003 - November 2003
Savitt Metropolitan, LLC July 2002 - November 2002
Tiger Information Systems May 1999 - June 2002
HMV Records January 1997 - January 1999
Cyd LeVin & Associates January 1994 - January 1997
Skills
Office Management, Calendaring, Concur, Salesforce.com, Management, Office Administration, Heavy Calendaring, Travel Arrangements, Outlook, Accounts Receivable, Customer Service, Executive..., Expense Reports, Dog Training, Salesforce.com..., Resourceful..., Organized Multi-tasker, Spanish, PowerPoint, Microsoft Excel, Executive Level..., High Level Of..., Conference Coordination, Training, Handle Multiple..., Facebook, Critical Thinking, Proactive self-starter, Outstanding..., Judgment, Italian, Presentation Design, Translation, Proofreading, Salesforce Training, Sense Of Urgency, English-Spanish, English-Italian, Supervising Others, Prioritisation, Coaching Staff, Multiple Project..., English grammar, Great troubleshooting..., Analytic Thinker, Superior Work Ethic, Keen sense of..., Skype, Opera, Executive Support
Education
Indiana University
Graduate Work, Vocal Performance / Opera
University of Miami
B.S. (Pending), Vocal Performance / Opera
Synchrony Financial, GE Capital December 2007 - 2014
GE Capital December 2004 - November 2007
Citi Cards December 2000 - November 2004
Citi December 1998 - November 2000
Citi Global Marketing April 1993 - November 1998
Skills
Financial Services, Credit Cards, CRM, Relationship Management, Analytics, Segmentation, Strategy, Marketing, Product Management, Banking, Leadership, Management, Cross-functional Team..., Business Development, Portfolio Management, Strategic Planning, Risk Management
Education
Pontificia Universidade Catolica Rio, Wharton, UC Berkeley 2007 — 2007
University of California, Berkeley 2007 — 2007
Berkeley University in assoc. with GE Corporate Business School, Commercial Leadership
University of Pennsylvania - The Wharton School 2000 — 2000
Executive Certification, Marketing & Finance Integration
Pontifícia Universidade Católica do Rio de Janeiro 1994 — 1995
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services, GPA = 4.53 out of 5
FACHA - Rio de Janeiro 1987 — 1991
Social Sciences
Compass Minerals November 2013 - Present
Citi March 2007 - August 2013
Citi Cards October 2004 - March 2007
Citi Cards July 2001 - October 2004
Skills
Investments, Credit, Banking, Customer Service, Sales, Finance, Financial Services, Leadership, Training, Customer Retention, Call Centers, Selling, Marketing Strategy, Customer Satisfaction, Loans, Management
Education
Park University 2006 — 2011
Bachelor of Science, Management/Marketing, 3.8
DeVry University-Missouri 2000 — 2002
Tonka
Craeftan LLC January 2015 - Present
NYSE 2011 - December 2014
NYSE 2009 - 2011
Indepenent Engagements 2007 - 2009
TheLadders 2006 - 2007
Citi Cards 2004 - 2006
ClubMom 2001 - 2004
iVillage, Inc 1998 - 2000
GMD Studios 1996 - 1998
Skills
Product Management, E-commerce, User Experience, Program Management, Management, Agile Methodologies, Leadership, Enterprise Software, Agile Project Management, Product Development, Project Management, Scrum, Digital Strategy, Team Leadership, Team Management
Education
The George Washington University
Bachelor's degree, American Literature
Univeristy of Central Florida
MA, English Literature
MasterCard Worldwide July 2011 - Present
Citi Cards October 2007 - July 2011
Continental Airlines October 2000 - October 2007
Shell Oil Company July 1998 - October 2000
Skills
Competitive Analysis, Analytics, Strategic Planning, Marketing Strategy, Cross-functional Team..., Strategy, Loyalty Marketing, Business Strategy, Pricing Strategy, Brand Development, Marketing, Analysis, Leadership, E-commerce, Program Management
Education
Texas A&M University - Mays Business School 1996 — 1998
MBA, Marketing
Texas A&M University 1991 — 1995
BS, Biomedical Science
Safeguard Properties January 2011 - February 2014
Citigroup July 2009 - October 2010
Citigroup 2005 - 2009
Citi Cards Private Label Oil 2002 - 2005
Citi Cards January 2001 - January 2002
Citi Cards Private Label Oil January 1999 - January 2001
Citi Cards Private Label Oil January 1998 - January 1999
Skills
Marketing Communications, Corporate Communications, Program Management, Process Improvement, Strategic Communications, Internal Communications, Editing, Management, Project Planning, Budgets, Newsletters, Financial Services, Project Management, Strategic Planning, Marketing Strategy, Communication Training, Public Relations, Communications Planning, Training
Education
Trinity University 1993 — 1997
BA, Communications and English Literature
University of Phoenix, Houston campus
Masters, Business Administration
MBA Career Coaches March 2015 - Present
mbaMission May 2015 - Present
Clear Admit July 2012 - March 2015
Roll Global March 2011 - May 2012
The Boston Consulting Group September 2009 - March 2011
Boston Consulting Group September 2007 - August 2009
Bain & Company June 2006 - August 2006
Citi Cards September 2001 - August 2005
Education
The University of Chicago - Booth School of Business 2005 — 2007
MBA
University of St. Thomas (TX) 1997 — 2002
BA, Math, Theology
DeKalb County School District August 2014 - Present
Guilford County Schools August 2010 - June 2014
Guilford County Schools June 2011 - August 2012
Vance County Schools January 2010 - June 2010
Guilford County Schools September 2008 - June 2009
Guilford County Schools August 2005 - June 2008
Citi Cards April 2004 - August 2005
Skills
Literacy, Coaching Staff, Teacher Training, Educational Leadership, Service Learning, Volunteering, Social Studies, Leadership, Cooperative Learning, Tutoring, Classroom Management, Staff Development, Higher Education, Instructional Design, Public Speaking, Educational Consulting, Curriculum Design, Classroom, Elementary Education, Distance Learning, Adult Education, K-12, Education Policy, Grant Writing, Nonprofits, Program Development, Community Outreach, Differentiated..., Professional Learning..., Teaching, 21st Century Skills, Special Education, Student Affairs, Leadership Development, American History, Curriculum Development, Instructional Technology, Program Evaluation, Coaching, Technology Integration, Student Counseling, Educational Technology, Youth Mentoring, E-Learning, Lesson Planning, Middle School, Academic Advising, Academia, Student Engagement, Secondary Education
Education
University of North Carolina at Greensboro 2010 — 2012
Post-Master's Certificate, Educational Leadership
North Carolina Agricultural and Technical State University 2005 — 2009
Master of Science, History Education
University of North Carolina at Greensboro 1999 — 2004
Bachelor of Science, Community Health Education and Political Science
Washington High School 1995 — 1999
Diploma, High School
TransUnion, LLC December 2010 - Present
TransUnion, LLC June 2007 - December 2010
TransUnion, LLC August 2005 - June 2007
Citi Cards August 2003 - August 2005
Washington Mutual Bank February 2002 - July 2003
First National Bank of Marin (Now Credit One Bank) June 2000 - February 2002
Skills
Risk Management, Credit Risk, Credit, Financial Services, Credit Cards, Analytics, Financial Risk, Risk Analytics, Credit Scoring, SAS, Portfolio Management, Segmentation, Predictive Analytics, Business Analysis, Banking, Predictive Modeling, Relationship Management, Process Improvement, Credit Analysis, Operational Risk, AML, Fraud, Financial Modeling, Database Marketing, Basel II, Enterprise Risk..., Management
Education
University of Illinois at Chicago 1997 — 2000
MS, Probability & Statistics
University of Illinois at Chicago 1997 — 2000
MBA, Finance & Marketing
University of Illinois at Urbana-Champaign 1989 — 1993
BS, Chemical Engineering
University of Illinois at Urbana-Champaign 1989 — 1993
BS, Mathematics
IBM February 2014 - Present
IBM July 2013 - January 2014
IBM October 2012 - July 2013
IBM August 2006 - October 2012
Citi Cards 2004 - 2005
Davaco, Inc. 2003 - 2004
Verizon 2002 - 2003
NTT Verio 1999 - 2002
GTE/Verizon 1992 - 1997
Skills
Competitive Analysis, Market Research, Segmentation, Cross-functional Team..., Marketing Strategy, Strategy, Market Analysis, Business Analysis, Direct Marketing, Business Development, Management Consulting, Competitive Intelligence, Analysis, Database Marketing, Program Management, Project Management, Strategic Planning, Analytics, Business Intelligence, Management, Product Marketing, CRM, Marketing, Public Speaking, Product Management, Enterprise Software
Education
University of North Texas 2007 — 2008
MBA, Business - Marketing
The University of Texas at Austin - The Red McCombs School of Business 1993 — 1997
Bachelor of Business Administration (BBA), Marketing
Fairbanks Scales December 2014 - Present
LaborMAX Staffing July 2013 - May 2014
JayWolfe Honda January 2012 - October 2012
Citi Cards April 2009 - August 2011
Citi Cards January 2007 - April 2009
Sam's Club September 2006 - January 2007
Uno Chicago February 2006 - September 2006
Skills
Collections, Customer Service, Computers, Phone Skills, Sales, Coaching, Mentoring, Training, Team Leadership, Office Equipment, Customer Escalation..., Accountability, Exceptional Listener, Account Resolution, Multi Tasking, Fast-paced
Education
Park University 2011 — 2013
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Maple Woods Community College 2004 — 2006
Associate of Arts (A.A.), Psychology and Criminal Justice
Dell October 2013 - Present
Dell November 2012 - September 2013
Volunteers of America March 2012 - November 2012
Citi Cards & Diners Club International November 2008 - June 2010
Citi Cards & Diners Club International May 2007 - October 2008
Citi Cards July 2006 - April 2007
American Airlines June 2001 - January 2003
Skills
Customer Service, Credit Cards, Credit, Microsoft Excel, Call Center, Team Leadership, Coaching, Microsoft Office, Customer Experience, Banking, Management, Teamwork, Leadership, Business Analysis, Process Improvement, Customer Satisfaction, Analysis, Team Building, Change Management, Negotiation, Risk Management, Account Management, Strategy, Payments, Financial Analysis, Vendor Management, Budgets, Performance Management, Operations Management, Call Centers, Microsoft Word, Operational Risk..., Operational Risk, Sales, AML, CRM, Training, Project Management, Financial Services, Team Management, Retail Banking, Time Management, Strategic Planning, Data Analysis, Access, Outlook, Financial Risk, Software Documentation, Relationship Management, Business Strategy
Education
University of Massachusetts Boston 2014 — 2016
Master's Degree, Master of Public Administration
Universidad del Sagrado Corazón 2003 — 2006
Bachelor's Degree, BA in Communication with concentration in Telecommunications, Magna Cum Laude
Source1 Purchasing February 2012 - Present
Source One Distributors July 2011 - January 2012
Caron Renaissance September 2010 - May 2011
Bank of America September 2008 - May 2010
Bank of America September 2007 - September 2008
Citi Cards January 2008 - August 2008
Wells Fargo Home Mortgage September 2007 - January 2008
United States Marine Corps September 1999 - September 2004
United States Marine Corps January 1999 - January 2004
Skills
Leadership, Management, Customer Service, Banking, Credit, Finance, Negotiation, Human Resources, Accounting, Call Centers, Loans, Coaching, Crisis Management, Customer Satisfaction, Fraud, Customer Retention, Forecasting
Education
Palm Beach State College 2012 — 2013
General AA Degree
Air Technical Training Center
Bachelor of Science
Air Technical Training Center
Randolph High School
WEX Bank August 2007 - Present
Small Business Financial Exchange August 2013 - Present
NACM Business Credit Services 2009 - 2013
Small Business Financial Exchange 2008 - March 2011
Wright Express Financial Services August 2007 - March 2011
Citi 1996 - 2007
Citi Cards August 1996 - October 2006
Skills
Commercial Credit, Risk Management, Credit, Portfolio Management, Compliance, Credit Analysis, Credit Scoring, Credit Cards, Lines Of Credit, Letters of Credit, Deposits, Credit Risk, Financial Analysis, Financial Statements, Management, Project Management, Team Leadership, Commercial Banking, Banking, Due Diligence, Underwriting, New Account Management, Annual Reviews, Account Maintenance, D&B, DNB, Policy Writing
Education
University of Phoenix 2003 — 2005
MBA, Business
Weber State University 1996 — 2003
Bachelors, Business Management - Admin
Bonneville High School 1990 — 1993
Business Sterling Scholar, Accounting
Walmart August 2013 - Present
Santander Consumer USA September 2010 - May 2013
CitiFinancial Auto October 2007 - September 2010
Citi Cards July 2005 - October 2007
Citigroup Diners Club March 1999 - May 2005
Citicorp Diners Club April 1995 - March 1999
Citicorp Diners Club September 1991 - April 1995
Citicorp Diners Club March 1987 - September 1991
Citicorp Diners Club August 1986 - March 1987
Citicorp Diners Club May 1985 - June 1986
Skills
Insurance, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Banking, Data Entry, PowerPoint, Outlook, Type 35 WPM, Accounting, Account Reconciliation, Access, Lotus Notes, Invoicing, Process Improvement, General Ledger, Training, Risk Management
Education
Oral Roberts University 1982 — 1985
Bachelor of Science (BS), Business Administration
Sterling College 1980 — 1982
PLS Financial Services March 2014 - Present
H&R Block June 2012 - October 2013
Sears Holdings Corporation June 2007 - May 2012
Washington Mutual Card Services May 2003 - May 2007
Washington Mutual Card Services 2006 - 2007
Citi Cards 2002 - 2003
Wheelhouse 2000 - 2002
Skills
Strategy, Marketing Strategy, Management, Business Development, Cross-functional Team..., Direct Marketing, Financial Services, Vendor Management, Analytics, Process Improvement, Customer Experience, Project Management, CRM, PMO, Credit Cards, Program Management, Product Management, Customer Acquisition, E-commerce, Segmentation, Integrated Marketing, P&L Management, Product Development, Business Strategy, Marketing
Education
The Johns Hopkins University 1994 — 1996
Master of Arts, International Relations, with concentrations in Economics and Latin American Studies
The University of Texas at Austin 1985 — 1990
Bachelor of Arts, Political Science and German
EY October 2013 - Present
EY April 2011 - Present
Simonic, Simonic, Ratnecht and Associates, Inc November 2008 - April 2011
Total Military Management June 2008 - November 2008
Citi Cards May 2006 - February 2007
Skills
US GAAP, Accounting, GAAP, Financial Reporting, Internal Controls, Fixed Assets, SEC filings, Assurance, CPA, Sarbanes-Oxley Act, Auditing, QuickBooks, Accounts Payable, Account Reconciliation, Variance Analysis, Financial Accounting, IFRS, Internal Audit, Financial Audits, Journal Entries, External Audit, Tax, Income Tax, Tax Preparation, General Ledger, Corporate Tax, Financial Risk
Education
University of North Florida 2008 — 2011
Bachelor's, Business Administration; Accounting
First Coast Service Options, Inc. February 2009 - June 2009
Citi Cards November 2006 - January 2009
Skills
Reviews, Integration, SDLC
Education
University of Phoenix 2010 — 2013
Bachelor of Science in Business, Management Information Systems
Youngstown State University 1989 — 1991
Associates, Applied Science and Technology with minor in Spanish
Pearson English Business Solutions May 2012 - Present
Conceptus June 2011 - June 2012
LifeScan August 2008 - July 2011
Citi Cards May 2007 - August 2007
Commtouch September 2005 - June 2006
Cisco Systems February 2004 - May 2005
History San Jose Museum 2001 - 2003
Skills
Cross-functional Team..., Salesforce.com, Positioning, Segmentation, Market Planning, Competitive Intelligence, Email Marketing, Lead Generation, Product Lifecycle..., Brand Awareness, Selling Skills, Microsoft Office, Blogging, Video, Product Marketing, Product Management, Competitive Analysis, Product Launch, Marketing Strategy, Market Research
Education
New York University - Leonard N. Stern School of Business 2006 — 2008
MBA, Marketing, Finance, Global Business
San Jose State University 2001 — 2003
BS, Business Administration, Marketing
Citi Cards November 2007 - Present
CITIGROUP - CREDIT CARD DIVISION July 2005 - December 2006
CITIGROUP - US CARDS DIVISION April 1990 - December 2006
CITIGROUP- US CARDS DIVISION January 1990 - December 2006
CITI CARDS - CROSS SELL 1990 - 2006
CITIGROUP November 2004 - July 2005
CITIGROUP - CREDIT CARD DIVISION April 2001 - November 2004
Citibank 1990 - 2002
CITIGROUP - CREDIT CARD DIVISION January 1999 - April 2001
CITIGROUP - CREDIT CARD DIVISION January 1997 - January 1999
Skills
Strategy, Management, Vendor Management, Program Management, Project Management, CRM, Cross-functional Team..., Product Management, Financial Services, Leadership, Analytics, Training, Credit Cards, Product Marketing, Relationship Management, Contract Management, Marketing Strategy
Education
University of Missouri-Kansas City 1983 — 1987
Bachelor's degree, Criminal Justice/Police Science
VyStar Credit Union November 2013 - Present
Jim Dustin Design March 2010 - November 2013
Large company (confidential) January 2013 - May 2013
Agency a la Carte 2012 - 2013
Blue Cross Blue Shield of Florida April 2008 - March 2010
Citigroup, Citi Cards, or CitiCards July 2006 - April 2008
Citi Cards 2001 - 2006
Creative Change, Inc. June 1997 - September 2000
Mirror Worlds Technology 1997 - 1999
AT&T Universal Card Services 1991 - 1996
Skills
Graphic Design, Strategy Development, Adobe Creative Suite, InDesign, Illustrator, Dreamweaver, Creative Direction, Intranet, User Experience, User Interface Design, Photoshop, Human Factors, User-centered Design, E-commerce, Microsoft Office, Web Design, Team Building, Art Direction, Book Design, Book Covers, Logo Design, Layout, Interaction Design, Information Architecture, Wire Framing, Rapid Prototyping, presentation layer..., Strategy, User Interface, Usability Testing, Branding & Identity, Wireframes, Creative Strategy, Advertising, Usability, Corporate Identity, Information Design, User Experience Design, Corporate Branding, Mobile Applications, Mobile Devices, Digital Media, Brochures, Brand Development
Education
Human Factors International 2005 — 2005
CUA, Certified Usability Analyst
University of Cincinnati
Graphic Design
TrustCommerce February 2014 - Present
Vantiv May 2006 - January 2014
GE 2004 - 2006
Citi Cards 1998 - 2004
Skills
Payments, Process Improvement, Relationship Management, Merchant Services, Payment Card Processing, Program Management, Credit Cards, Electronic Payments, Vendor Management, Business Analysis, Account Management, Financial Services, Strategic Partnerships, Call Centers, Debit Cards, Banking, Product Management, Payment Systems, Executive Management, ACH, E-payments, Mobile Payments, Payment Gateways, Acquiring, Gift Cards, Transaction Processing, Payment Industry, Cards, Payment Cards
Education
Thomas More College 2004 — 2007
Audible, Inc. November 2013 - Present
Truman Enterprises 2000 - Present
Large Animal Games May 2010 - 2013
Digitas February 2008 - November 2008
Citi Cards November 2005 - February 2008
PlayTV (now PixelPlay) 2002 - 2005
TouchPak 2000 - 2002
Acclaim Entertainment 1992 - 2000
Bankers Trust Company (Now Deutschebank)s June 1992 - November 1992
Matt Groening Productions May 1991 - August 1991
Skills
Innovation, Product Innovation, iOS development, Mobile Applications, Unity, Facebook, Social Media, Performance Metrics, E-commerce, Rich Media Production, Software Development, Software Project..., Scrum, Agile Methodologies, Agile Project Management, Optimization, Product Optimization, Video Games, Mobile Games, Mobile Game Development, Product Management, Project Management, New Media, Mobile Devices, Start-ups, User Interface, Mobile Marketing, Strategy, Digital Strategy, Graphic Design, Analysis, Leadership, Game Design, Blogging, Television, Casual Games, Manage Client..., Social Games, Social Game Development, Gamification, Online Casino, iOS, ana, optimi, Business Analysis, Product Development, Statistics
Education
Princeton University 1988 — 1992
AB
Southwest Airlines November 2014 - Present
Citigroup/CitiCards April 2008 - August 2013
Citi Cards July 2006 - March 2008
Citi Cards August 2005 - July 2006
Citi Cards March 2003 - July 2005
Citi Cards March 2000 - February 2003
Skills
Digital Marketing, Strategy, Email Marketing, Credit Cards, Product Management, Database Marketing, Digital Strategy, Online Marketing, Direct Marketing, Segmentation, Financial Services, Portfolio Management, Customer Acquisition, Mobile Marketing, CRM, Customer Experience, Marketing, E-commerce, Strategic Partnerships, Online Marketing..., Multi-channel Marketing, Web Analytics, Integrated Marketing, Digital Product...
Education
University of Ottawa
Bachelors of Social Science, Criminology
BP Exploration Administrative AssistantBP Exploration2006 - Present
British Petroleum 2006 - Present
First Data 2005 - 2006
Citigroup 1997 - 2004
Citibank 1997 - 2004
CITIGROUP ASSOCIATES 1997 - 2004
Citi Cards 1997 - 2004
Skills
Administrative..., Oil & Gas, Petroleum, Oil/Gas, Upstream, Microsoft Office, Project Management, Project Planning, Customer Service, Gas, Strategic Planning, Energy Industry, Change Management
Education
University of Arizona 1971 — 1973
Citi Cards August 2004 - Present
Publishers Clearing House 2000 - 2004
Skills
Direct Marketing, Email Marketing, Digital Marketing, Database Marketing, Segmentation, Online Advertising, Analytics, Web Analytics, Customer Acquisition, Online Marketing, E-commerce, Marketing Strategy, Campaign Management, Digital Media, Digital Strategy, Direct Mail, Social Media, Integrated Marketing, Mobile Marketing
Education
State University of New York College at Geneseo 1993 — 1997
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
CitiBank/The Associates 2000 - 2008
Citigroup September 2000 - November 2007
Citi Cards 2000 - 2007
Citi 1997 - 2007
Associates First Capitol April 1997 - August 2000
Texaco Inc October 1961 - March 1997
Education
University of Houston 1970 — 1971
Bank Of America Home Loans March 2012 - Present
Bank of America January 2009 - Present
Bank of America January 2009 - February 2012
T-Mobile USA October 2007 - November 2008
T-Mobile USA February 2007 - October 2007
Citi Cards November 2003 - January 2006
Sears credit 2003 - 2006
Citi Cards October 2002 - November 2003
Sears Credit 2000 - 2003
Sears Credit Services March 2002 - October 2002
Skills
Customer Satisfaction, Customer Experience, Vendor Management, Team Leadership, Process Improvement, Call Center, Workforce Management, Customer Service, Sales Management, Account Management, Team Management, Leadership, Coaching, Management, Change Management, Operations Management, Team Building, Business Analysis, Outsourcing, Performance Management, Telecommunications, Cross-functional Team..., Training, Business Development, Project Planning, Project Management, Program Management, Budgets, Strategic Planning, Leadership Development, Six Sigma, Six Thinking Hats, Lean Management, Business Process..., CRM, Call Centers, Customer Retention, Software Documentation, Strategy, Troubleshooting, Networking, Quality Assurance, Analysis, Selling, Hiring, Recruiting, Sales
Education
University of Phoenix 2006 — 2014
Business Administration and Management, General
University of Phoenix
B.S, Business Management
Homecare Homebase February 2010 - Present
Citi Cards April 2008 - August 2008
Keane, Inc. March 2006 - August 2007
Keane, Inc 2006 - 2007
General Electric September 1997 - August 2005
Aviall - Cooper Airmotive 1977 - 1995
Skills
Software Development, Analysis, Requirements Gathering, Business Requirements, Data Modeling, Data Warehousing, Toad, Cognos, Systems Analysis, Requirements Analysis, Business Analysis, Data Integration, Visio, End User Training, COBOL, Quality Assurance, SharePoint, SDLC, Software Documentation, Process Improvement
Education
The University of Texas at Dallas 1982 — 1989
Bachelor of Science (BS), Computer Science
Starwood Hotels & Resorts Worldwide, Inc. January 2014 - Present
Citi October 2012 - December 2013
Citi Cards May 2008 - February 2011
American Express February 2006 - April 2008
Citi Cards November 2002 - January 2006
Citi Cards April 2001 - September 2002
Skills
Risk Management, Finance, Portfolio Management, Analytics, Collections, Assets Recovery, SAS, SQL, Aquisition, Consumer Lending, Unsecured Loans, Line Management, Authorization, Retention Strategies, Account Acquisitions, Trend Forecasting, Credit Cards, Compliance
Education
University of Melbourne
Bachelor of Science (B.Sc.), Electrical Engineering
Citi September 2012 - Present
Citi April 2008 - November 2012
CitiFinancial Auto April 2004 - April 2008
Citi Cards September 1995 - April 2004
Bank One 1994 - 1995
Skills
Risk Management, Performance Management, Program Management, Management, Risk Assessment, Human Resources, Analysis, Vendor Management, Training, Visio, Internal Controls, Policy, IT Audit, Business Continuity, Internal Audit, Security, Payroll, ITIL, Employee Benefits, Auditing, Change Management, Process Improvement, IT Management, Information Technology, Governance, SDLC, Sarbanes-Oxley Act
Education
University of Phoenix 2002 — 2004
MA, Organizational Management
University of North Texas 1993 — 1995
Bachelor of Business Administration (B.B.A.), Organizational Behavior Studies
Citi Group Vice President, Operations and ControlCiti1994 - Present
Citigroup 1994 - Present
Citi Cards 1988 - Present
Citibank, N.A. 2005 - 2007
SPS Payment Systems 1994 - 1999
G Fox & Co. 1991 - 1993
May Department Stores 1986 - 1988
Zale Coporation 1979 - 1986
Skills
Relationship Management, Portfolio Management, Customer Service, Strategic Planning, Risk Management, Financial Services, Banking, Credit Cards, Retail Banking, Credit, Retail, Credit Analysis, Vendor Management, Budgets, Payments, Credit Risk, Financial Modeling, Loans, Financial Risk, Project Management, Financial Analysis, Business Strategy, Process Improvement, Team Building, Analytics, Finance
Education
University of Akron
Citi Cards November 2000 - Present
The Assocites February 1995 - November 2000
Ungerman Hill, PC March 1989 - February 1995
Skills
Credit Cards, Credit Risk, Cross Selling, Credit, Banking, Relationship Management, Payments, Loyalty Marketing, Risk Management, Partnership Marketing
Education
St. Mary's University School of Law 1985 — 1988
Doctor of Law (J.D.)
Sewanee-The University of the South 1981 — 1985
Bachelor of Arts (B.A.), Political Science and Government
First Data Commercial Services 2007 - Present
First Data February 2004 - Present
Citi 2000 - 2004
Citigroup Inc 2000 - 2004
Citicards 2000 - 2004
Citi Cards 1997 - 2004
Citigroup/Citi Cards 1997 - 2004
Texaco Inc. - Credit Card Services August 1990 - May 1995
Skills
Vendor Management, Program Management, Product Management, Call Center, Strategic Planning, Operations Management, Customer Relations, Change Management, Team Leadership, Project Planning, Team Building, Process Improvement, Product Development, Business Strategy, Mentoring, Team Management, Marketing Strategy, New Business Development, MS Project, Cross-functional Team..., Vendor Relations, Strategy Development, Project Management, Business Process..., Call Centers, Strategy, Outsourcing, Management, SDLC, CRM, Marketing, Leadership, Analysis, Banking, Management Consulting, IT Management, Business Process, Project Portfolio..., PMP, Executive Management, Analytics, Credit Cards, Business Intelligence, Resource Management, Financial Services, Visio, Payments, Customer Service
Education
University of Phoenix 2001 — 2003
MBA, Business Management
Southern University and Agricultural and Mechanical College at Baton Rouge 1985 — 1988
Exeter Finance Corp April 2014 - Present
Exeter Finance Corp August 2011 - Present
Dunn Deal Auto Customs May 2006 - Present
Santander Consumer USA Inc. March 2007 - August 2011
Santander Consumer USA March 2007 - September 2010
Harley Davidson Financial Services 2005 - 2007
Citigroup 2000 - 2005
Citi Cards 1995 - 2005
the associates 1995 - 2005
Skills
Credit, Automotive Electronics, Automotive Aftermarket, Automotive Repair, Automotive Restoration, Automotive Products, Call Center..., Call Centers, Credit Cards, Collections, Dialer Management, Predictive Dialers, Customer Service, SharePoint, Team Building, Call Center, Financial Analysis, Loan Servicing, Loss Mitigation, Risk Management, Microsoft Excel, Analysis, Process Improvement, Relationship Management, Operations Management, Credit Analysis, Automotive, Vendor Management, Banking, Visio, Loans, Microsoft Word, Business Analysis, Outlook, Leadership, Finance, Management, Training, Strategy, Customer Satisfaction, Forecasting, Team Leadership, Sales Management, Sales, Consumer Lending, Negotiation, Customer Retention, Account Management, Coaching, Profit
Education
The University of Texas at Arlington 1994 — 2000
BBA, Business Administration
Abilene High 1988 — 1992
High School Diploma
Abilene High 1988 — 1992
High School Diploma
JPMorgan Chase & Co. June 2013 - Present
Citigroup July 2009 - June 2013
Fannie Mae February 2009 - June 2009
Washington Mutual 2007 - 2009
Citi Cards 1993 - 2007
Citi Cards 1993 - 2007
Skills
Predictive Modeling, SAS, SAS programming, Credit Risk, Predictive Analytics, Risk Analytics, Analytics, Credit Cards, Risk Management, Portfolio Management, Statistical Modeling, Data Mining, Financial Risk, Business Analysis, Financial Modeling
Education
The University of Dallas 1995 — 1997
MBA, Information Systems
Stephen F. Austin State University 1980 — 1986
BS, Computer Science
AIG June 2015 - Present
AIG June 2015 - Present
Keller Williams /Somerset Hill Board of Education August 2013 - Present
Zoetis June 2014 - June 2015
Sprint March 2013 - July 2013
Hatteras October 2012 - February 2013
RR Donnelley May 2010 - May 2012
Williams Lea (managing Citi Cards Outsourced Team) November 2009 - May 2010
Citi Cards April 2004 - November 2009
AT&T January 1998 - April 2004
Skills
Vendor Management, Management, Procurement, Cross-functional Team..., Purchasing, Marketing, Strategic Sourcing, Sourcing, Process Improvement, Strategic Planning, Outsourcing, Print Management, Strategy, Relationship Management, Supply Management, Direct Mail, Business Process..., Manufacturing, Contract Negotiation, Operations Management, Forecasting, Direct Marketing, Product Management, Leadership, Contract Management, Budgets, Marketing Communications, Account Management, Third Party Vendor..., Project Management, Analysis, Business Strategy, Change Management, Negotiation, Team Building
Education
Saint John's University - Peter J. Tobin College of Business
MBA, Finance
Saint John's University - Peter J. Tobin College of Business
BS, Accounting
JPMorgan Chase December 2010 - Present
JPMorgan Chase February 2009 - December 2010
Citibank 2006 - February 2009
Citi Cards 1997 - 2007
Citigroup 2003 - 2005
Education
University of Delaware 1989 — 1993
Citi Cards November 1997 - Present
Eurest 1991 - 1997
Skills
Team Leadership, Analytics, Banking, Credit Cards, Segmentation, Customer Acquisition, Strategy, Strategic Partnerships, Product Management, Relationship Management, CRM, Cross-functional Team..., Leadership, Strategic Planning, Vendor Management
Education
University of Iowa
Citi May 2006 - Present
Citi Cards June 2000 - April 2006
Citibank India October 1993 - June 2000
Citi March 1991 - September 1993
Citi September 1985 - February 1991
Skills
Risk Management, Vendor Management, Banking, Financial Risk, Management, Auditing, Internal Controls, Financial Services, Accounting, Loans, Portfolio Management, Project Planning, Outsourcing, Credit Cards, Credit, Process Improvement, Strategy, Investments, Business Strategy
Education
Rutgers, The State University of New Jersey-Newark 1983 — 1984
MBA, Finance
The Institute of Chartered Accountants of India 1979 — 1982
Associate of the Institute of Chartered Accountants of India (ACA), Accounting and Related Services
University of Mumbai 1974 — 1978
Bachelor of Commerce, Accounting and Auditing
St. Xavier's School, Mumbai
Hyundai Capital America February 2011 - Present
The CMI Group March 2010 - Present
JPMorgan Chase November 2008 - March 2010
HSBC Auto Finance February 2003 - October 2008
American Income Life May 2002 - February 2003
Household Finance 2000 - 2003
Citi Cards September 1999 - March 2002
Skills
Leadership, Strategy, Operations Management, Training, Call Centers, Coaching, Analysis, Credit
Education
University of Phoenix 2002 — 2006
Masters, Business Administration
Jones College 1996 — 2000
Bachelor of Science, Business Administration
Citi Cards July 2009 - Present
Skills
Business Development, Management, Team Management, Banking, Credit Cards, Power Plants, Call Centers, Cerner
Education
The University of Montana - School of Business Administration 2000 — 2004
Business Administration, Business
PCR3
Citi Cards September 2004 - February 2009
JP Morgan Chase January 2002 - September 2004
Education
University of North Florida - College of Business Administration 1989 — 1993
BS, Corporate Finance
Citi July 2014 - Present
Citigroup June 2011 - July 2014
Citi Cards August 2007 - August 2011
Citigroup January 2003 - August 2007
Citi Corporate Investment Bank May 2000 - January 2003
Travelers October 1997 - April 2000
Skills
Credit Cards, Financial Services, Analytics, Project Management, Relationship Management, Banking, Business Analysis, Vendor Management, Risk Management, SDLC, Cross-functional Team..., Strategy, Program Management, Product Management, Management
Education
Northeastern University 2011 — 2012
Master's Degree, Organizational Leadership and Communication
University of South Florida 1997 — 2001
Bachelor's Degree, Management
University of South Florida 1997 — 2001
Bachelor's Degree, Literature
University of North Florida
University of North Florida
University of North Florida
ResourceOne July 2015 - Present
Amylu Photography 2009 - Present
American Bible Society August 2014 - July 2015
Roark Creative 2007 - July 2015
Citi Cards 2001 - 2006
KMA Direct Communications 1998 - 2001
Skills
Advertising, Social Media, Online Advertising, Social Media Marketing, Account Management, Digital Marketing, Marketing Strategy, Marketing Communications, Marketing, Email Marketing, Public Relations, New Business Development, Direct Marketing, Copywriting, Photography, Creative Visualization, Creative Strategy, Direct Mail, Event Planning, Strategy, Fundraising, Management, CRM, Project Management, Online Marketing, Brand Development, Social Networking, Creative Direction, Mobile Marketing, Strategic Planning, Leadership, Team Building
Education
Stephen F. Austin State University 1991 — 1993
Communications & Marketing
Trinity Valley Community College 1989 — 1990
TriStar Health December 2012 - Present
GREAT Rescue August 2010 - December 2012
Regency Centers April 2007 - December 2012
Citi Cards November 2005 - November 2006
Skills
Graphic Design, Adobe Creative Suite, InDesign, Illustrator, Photoshop, Microsoft Office, Layout, Dreamweaver, Social Media, Marketing Strategy, Newsletters, Web Design, Advertising, Brochures, Illustration, Brand Development, Logo Design, Adobe Acrobat, Logos, Art Direction, Print Production, Mac, Creative Direction, Corporate Branding, Word, Email Marketing, HTML, Graphics, Typography, Posters, Flyers, Direct Mail, Facebook, Marketing, Creative Strategy, Microsoft Word, Image Manipulation, Branding & Identity, Social Media Marketing
Education
University of North Florida 1998 — 2004
Bachelor of Fine Arts, Graphic Design
MailOnline January 2015 - Present
AOL July 2013 - December 2014
Citi October 2011 - June 2013
Citi Cards March 2009 - September 2011
Spiegel Brands April 2008 - March 2009
Bear Stearns September 2007 - May 2008
Skills
Portfolio Management, Analytics, Analysis, Financial Services, Marketing Strategy, Business Strategy, Competitive Analysis, Credit Cards, Marketing, Product Marketing
Education
Saint Louis University 2003 — 2007
BA, International Business, Marketing
Saint Louis University Madrid Business School
Farmers Insurance June 2014 - January 2015
U.S. Bank April 2012 - January 2014
AMG Services September 2009 - April 2012
Citi Cards April 2005 - January 2009
Internal Revenue Service January 2004 - April 2005
Skills
Banking, Credit, Portfolio Management, Risk Management, Financial Analysis, Fixed Income, Credit Analysis, Financial Risk, Microsoft Office
Education
Rockhurst University 1995 — 2002
Bachelor of Arts (B.A.), Psychology
Federal Deposit Insurance Corporation August 2009 - Present
MMC Group LP April 2009 - August 2009
IndyMac Federal Bank November 2005 - 2009
Indymac Bank 2005 - 2009
Omega Performance Corporation February 2005 - August 2005
Citigroup January 2002 - January 2005
Citi Cards 2002 - 2005
Associates First Capital January 1998 - December 2001
Associates First Capital Corporation August 1995 - March 1998
Associates Corporation of North America April 1984 - August 1995
Skills
Strategy, Business Process..., Process Improvement, Management, Leadership, Program Management, Mergers & Acquisitions, Strategic Planning, Training, Budgets, Financial Services, Portfolio Management, New Business Development, Call Centers, Loans
Education
University of Notre Dame 1973 — 1977
BBA, Business
University of Notre Dame - Mendoza College of Business
BS in Accounting
Flair Communications March 2009 - Present
Citigroup November 1990 - February 2009
Citi Cards 1990 - 2009
Citi 1998 - 2008
Citibank 1990 - 2008
Skills
Copywriting, Direct Mail
Education
Human Factors International 2005 — 2005
Certified Usability Analyst, Internet and Electronic Media
Nova Southeastern University 1991 — 1992
Bachelor of Science, Professional Management
RxCrossroads January 2011 - Present
ACCENT Marketing March 2007 - July 2010
Citi Cards June 2004 - September 2006
The Courier April 2002 - May 2004
Western and Southern Life Financial Company June 1999 - March 2002
General Electric Company May 1996 - June 1999
GE May 1992 - May 1996
General Electric/GE Answer Center April 1986 - May 1992
Education
University of Louisville
B.S, Sociology
Webster University
Masters Degree, Human Resources and Training and Development
Chase Auto Finance July 2013 - Present
Citi cards January 2012 - July 2013
Citibank - Citimortgage August 2009 - December 2011
Citibank June 2004 - August 2009
Goldman Sachs March 2004 - May 2004
Spinnake Capital Partners July 2003 - August 2003
Skills
Risk Management, Financial Analysis, Financial Risk, Credit, Banking, Credit Risk, Equities, Credit Cards, Valuation, Financial Modeling, Program Management, Portfolio Management, Mergers & Acquisitions, Due Diligence, Business Planning, Management
Education
Penn State University 2002 — 2004
MBA, Finance
Renmin University of China 1990 — 1994
BS, Finance
L-3 Communicatons/ D.P. Associates, Inc September 2008 - Present
Citi Cards January 1997 - June 2007
AT&T January 1989 - January 1997
Skills
Instructional Design, PowerPoint, Word, E-learning, SCORM, Distance Learning, E-learning Development, E-Learning, Microsoft Word, ADDIE, Photoshop, Blended Learning, Learning Management, Technical Writing, Dreamweaver
Education
University of Phoenix 2002 — 2004
MA Ed, Adult Education and Distance Learning
Nova Southeastern University 1996 — 1998
BA, Business Management
Bank of America January 2011 - Present
Bank of America August 2010 - December 2010
Bank of America February 2006 - March 2009
Citi Cards September 2005 - January 2006
American Express November 2002 - September 2005
Skills
Data Analysis, Financial Services, Operations Management, Project Management, Transportation and..., Records Management, Data Reconciliation
Education
North Carolina Agricultural and Technical State University 1999 — 2005
Bachelor of Science
Citi February 1989 - February 2009
Citi February 1989 - February 2009
Citicards 1989 - 2009
Citi Retail Services 1989 - 2009
Citi Cards 1989 - 2009
Education
Texas A&M University-Kingsville 1965 — 1969
Business Admin, Gneral Business Degree
Conduit Global April 2015 - August 2015
Conduit Global June 2013 - August 2015
FPC of Greensboro February 2013 - May 2013
Citi Cards January 1998 - November 2012
Skills
Call Center..., Data Analysis, Project Management, Training, Management, Team Leadership, Call Center, Process Improvement, Call Centers, Operations Management, Vendor Management, Budgets, Customer Service, System Administration, Outlook, Microsoft Excel, Banking, Strategy, Risk Management, Leadership, Performance Management, Team Building, Business Analysis, Software Documentation, Analysis, Change Management
Education
Strayer University
MIS, Information Security
University of North Carolina at Greensboro
BS, Information Systems and Operations Management
Citibank, N.A. May 2008 - Present
Citibank, N.A. October 2007 - May 2008
Citibank, N.A. July 2004 - October 2007
Citi Cards July 2002 - July 2004
Citi Cards February 2000 - July 2002
Skills
Credit Cards, Vendor Management, SDLC, PMO, Financial Services, Business Analysis, Software Project..., Requirements Analysis, Banking, Product Management, Relationship Management, Project Delivery, Requirements Gathering, Risk Management, Payments, Project Management, Agile Methodologies, IT Strategy, Financial Risk, Cross-functional Team..., Portfolio Management, Project Portfolio..., Business Process, Program Management, Process Improvement, Strategy, Integration, PMP
Education
University of Phoenix 2001 — 2005
Bachelor's Degree, Information Technology, 3.96 GPA
Citi Cards September 2012 - Present
Citigroup September 2010 - September 2011
Education
Northcentral University 2013 — 2016
Doctor of Education (Ed.D.), Global Training and Development
Strayer University (DC) 2010 — 2012
Master's degree, Education Administration
The Coca-Cola Company June 2009 - Present
The Coca-Cola Company June 2009 - Present
Randstad Staffing May 2009 - June 2009
Wal-Mart March 2009 - May 2009
Spherion Staffing September 2008 - December 2008
Dick's Sporting Goods March 2008 - September 2008
HCA-NPAS July 2007 - January 2008
Citi Cards October 2004 - July 2007
Taco Bell July 2004 - October 2004
Kroger October 2002 - July 2004
Skills
Direct Store Delivery, Grocery, Beverage Industry, Merchandising, Coca-Cola, Key Account Development
Education
University of Louisville 2004 — 2005
Shelby County High School 2000 — 2004
GE April 2012 - Present
General Electric Appliance and Lighting April 2012 - Present
Citi February 2009 - April 2012
Citi Cards February 2009 - April 2012
SQA Services November 2007 - November 2008
SQA Services Inc November 2007 - November 2008
Radio Shack June 2006 - June 2007
Product Action February 2006 - May 2006
Kroger January 2002 - January 2003
Skills
Credibility, Poka Yoke, Lean Fundamentals, Analysis, DMAIC, Productivity, Reliability, Ethics, Six Sigma, Information Systems, Quality Assurance, Networking, Resourceful...
Education
University of Louisville
Bachelor of Science, Justice Administration
Spencer County High School 1999 — 2003
High School Diploma, General Studies
citi cards 2009 - 2010
Education
University of Phoenix 2009 — 2013
Master of Business Administration (M.B.A.), Global Management and Accounting
Universidad de Puerto Rico 2002 — 2007
Bachelor of Business Administration (BBA), Business Administration and Management, General