Harland Clarke
Industry: Company
DescriptionHeadquarters: San Antonio, Texas, United States Founded: 1923 Chief revenue officer: Jeff Lundal Subsidiaries: Scantron Corporation, SubscriberMail, LLC, Parent organizations: HARLAND CLARKE HOLDINGS CORP, M&F Worldwide SVPs: Patty Flanders (Human Resources), Geoffrey C. Thomas (Product Development)
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Harland Clarke Employees
Rackspace, the #1 managed cloud company September 2014 - Present
Harland Clarke October 2013 - September 2014
Federal Resources Corporation June 2012 - October 2013
SAIC May 2011 - August 2012
Skills
BMC Remedy, ITIL, IT Service Management, Leadership, Service Delivery, Security Clearance, Management, Software Documentation, Requirements Analysis, Configuration Management, Enterprise Software, Release Management, Security, CMDB, Training, Infrastructure, Integration, Sla, Disaster Recovery, IT Management, Program Management, IT Operations, Visio, Virtualization, IT Strategy, Service Management, Incident Management
Education
Colorado Technical University
Master’s Degree, Master of Business Administration - Project Management, 3.92
Colorado Technical University
Bachelor’s Degree, Management Information Systems, General, 3.92
Woot Investments, LLC Real Estate Rehabbers & Wholesalers March 2015 - Present
Harland Clarke April 2011 - January 2015
Bank of America 1998 - 2006
Skills
Sales, Marketing, Customer Service, Marketing Strategy, Social Media, Sales Management, Social Media Marketing, New Business Development, Account Management, Team Building, Event Planning, Strategic Planning, B2B, Online Marketing, Public Speaking
Education
Heald Business College 1972 — 1973
Certification of Completion, Data Processing
De Anza College 1971 — 1973
No degree, Music Performance, General
Jellyfish Online Marketing US January 2013 - Present
Merrick Towle Communications April 2012 - January 2013
CSK Strategic Marketing Group August 2010 - October 2011
Harland Clarke April 2010 - August 2010
Creative Lift September 2007 - January 2010
Young & Rubicam 2006 - 2006
Euro RSCG 2005 - 2006
Skills
Direct Marketing, Advertising, Social Media Marketing, Integrated Marketing, Direct Mail, Online Marketing, Marketing Strategy, Social Media, B2B, Customer Relations, Promotions, Digital Marketing, Market Research, Event Planning, Microsoft Office, Creative Strategy, Account Management, Strategic Planning, Creative Direction, Marketing Communications, Team Leadership, Brand Development, Product Management, Art Direction, Database Marketing, Non-profits, Demand Generation, Budget Management, Mobile Marketing, Problem Solving, Wordpress, PPC, Customer Service, Google Adwords, Google Analytics, SEO, Web Development, SEM, Digital Strategy, Copywriting, Interactive Marketing
Education
Quinlan School of Business, Loyola University Chicago 2003 — 2005
MBA & MSIMC, Business, Marketing (Specialization in International Business)
DePaul University 1999 — 2003
Bachelors of Science, Business & Marketing
Harland Clarke December 2014 - Present
SeaWorld March 2012 - October 2014
allen tharp May 2013 - May 2014
Monarch Dental January 2012 - September 2013
Skills
Bilingual-English/Spanis..., excellent customer..., stocking inventory, dental charting, office communications, HIPPA compliance, OSHA compliance, childcare, steriliazing treatment..., Dental Dam Placement, vital signs, instrument tray set up, CPR cerified, seating and dismissing..., Eaglesoft, PowerPoint, word, Excel, Photoshop, yearbook editor/writer, theater performer, animal care, Outbound Marketing, noble systems, clms
Education
Concorde Career Colleges 2012 — 2013
Register Dental Assistant, dental assistant
Oconnor High school 2010 — 2011
High School Diploma, 12
Harland Clarke February 2014 - Present
PwC April 2007 - February 2014
PwC Italy April 2011 - March 2013
Ernst & Young September 2003 - April 2007
Skills
Due Diligence, Private Equity, Auditing, Transaction Processing, Finance, Process Improvement, Strategy, US GAAP, SEC filings, Financial Reporting, Sarbanes-Oxley Act, Internal Controls, IFRS, Accounting, Financial Analysis, CPA, Financial Accounting, GAAP, External Audit, Mergers, Trend Analysis, Purchase & Sale..., Consolidation
Education
University of Florida 2002 — 2003
Masters, Accounting
Bucknell University 1998 — 2002
BS, Accounting
The University of Texas at San Antonio August 2011 - Present
The University of Texas at San Antonio August 2011 - Present
The University of Texas at San Antonio August 2010 - August 2011
Harland Clarke April 2010 - August 2011
The University of Texas at San Antonio June 2010 - May 2011
University of Texas at San Antonio February 2009 - May 2010
The University of Texas at San Antonio January 2007 - May 2010
Century21 April 2007 - August 2007
West Business Services November 2005 - March 2007
US Air Force December 2000 - February 2005
Skills
Training, Analysis, C++, University Teaching, Research, Information Systems, Information Technology, Information Security, Qualitative Research, Quantitative Research, Entrepreneurship, Microsoft Office, Visual Basic, Java, SQL, HTML, Hardware, Software, Networking, Databases, Database Administration, Data Analysis, Security, Radar, Electronics, Linux, Cracking, Hacking, Real Estate, Advertising, Sales, Selling, SPSS, Microsoft Word, Public Speaking, Management
Education
The University of Texas at San Antonio 2011 — 2016
Doctor of Philosophy (Ph.D.), Information Technology
The University of Texas at San Antonio 2010 — 2011
Master of Science (M.S.), Information Technology
The University of Texas at San Antonio 2008 — 2009
Bachelor of Business Administration (B.B.A.), Information Systems, summa cum laude (4.0)
St Phillips College 2007 — 2008
Computer Science
Community College of the US Air Force 2002 — 2002
Computer Science
Georgia Institute of Technology 1999 — 2000
Computer Science
Richland Northeast High School 1997 — 1999
3.8
Southview Senior High School 1995 — 1997
3.8
Harland Clarke June 2013 - Present
Harland Clarke 2007 - August 2012
Clarke American 2000 - 2007
Clarke American 1995 - 2000
Skills
•Partnership..., Project Management..., Passion Customer Service, Project Management, Client Liaison, Customer Service, Selling, Marketing, Team Building, Sales Operations, Account Management, Training, B2B, Leadership, Business Development, Sales, Competitive Analysis, Cross-functional Team..., Long-term Customer...
Education
California Polytechnic State University-San Luis Obispo
Bachelor of Science (B.S.)
Graphic Design & Illustration 2006 - Present
Harland Clarke November 2013 - January 2015
Minted July 2012 - October 2013
Paper Source May 2010 - October 2011
Unless Someone Like You 2007 - 2010
Skills
Illustration, Layout, Stationery, Adobe Creative Suite, Digital Illustration, Graphic Design, Packaging, Illustrator, Typography, Surface Design, Catalog Design, Product Design, Photography, Photo Styling, Art Direction, Web Design, InDesign, Art, Graphics, Logo Design
Education
Columbia College Chicago 1998 — 2003
Bachelor of Arts
Echopass (acquired by Genesys in 2013) April 2015 - Present
Vivint November 2014 - Present
Vivint January 2014 - November 2014
Varian Medical Systems March 2013 - January 2014
Harland Clarke July 2012 - March 2013
Utah Helicopter 2008 - 2008
Skills
Windows 7, Computer Hardware, Software Installation, Networking, Eye for Details, Microsoft Word, Microsoft Excel, Computers, Creativity, Commercial Aviation, Help Desk Support, Microsoft Access, Leadership, Flight Planning, CFI, Aviation, Flight Training, Helicopters, Laptops, PowerPoint, Adobe Creative Suite, Mentoring, Organization, Linux, Wireless Networking
Education
Broadview University-West Jordan 2010 — 2015
Bachelor's degree, Information Technology
Wells Fargo Home Mortgage September 2012 - Present
COUNTRY ® Financial June 2011 - June 2012
Harland Clarke January 2009 - August 2010
Education
Colorado Technical University 2010 — 2011
Associate of Science (A.S.), General Studies
Simpson College 2005 — 2007
Criminal Justice
Harland Clarke 2014 - 2015
Nielsen 2010 - 2013
The Atlanta Journal-Constitution 2004 - 2010
RAMSAFE Technologies 2002 - 2003
Independent Contractor - Self Employed 1999 - 2001
GeoFields 1998 - 1999
Geographic Data Technology Inc. 1996 - 1998
Transamerica Information Management Services 1995 - 1996
Equifax National Decision Systems 1992 - 1995
Donnelley Marketing Information Services 1989 - 1992
Skills
Project Management, Database Marketing..., Geographic Information..., Database Marketing, New Business Development, Segmentation, Solution Selling, Consultative Selling, Direct Marketing, Salesforce.com, Analytics, Data Analysis, Market Research, Marketing Strategy, Account Management, Strategic Planning, Direct Mail, Product Development, B2B, Customer Acquisition, Mobile Marketing, Digital Marketing, Competitive Analysis, Selling, GIS, Marketing, SaaS, Market Analysis, Sales, Advertising, Management, Product Marketing, CRM, Strategic Partnerships, Online Advertising, Digital Media, Social Media Marketing, Business Development, Product Management, Strategy, Customer Retention, Sales Process, Lead Generation, Marketing Management, Customer Insight, Digital Strategy, Email Marketing, Marketing Research, Integrated Marketing, Financial Services
Education
Cornell University
Human Development and Family Studies, General
New York University
Bachelor’s Degree, Marketing
Chicago Kent College of Law June 2015 - Present
Chicago Kent College of Law April 2015 - June 2015
Chicago-Kent College of Law October 2013 - December 2014
Self Help Web Center February 2012 - May 2014
For-Profit Education March 2010 - June 2011
Ragan Communications March 2005 - November 2008
Isaac Ray Forensic Group September 2003 - February 2005
DonTech May 2001 - September 2003
Harland Clarke February 1998 - May 2001
Legal Advocates for Abused Women April 1997 - November 1997
Skills
Public Speaking, Technical Writing, Legal Writing, Admissions, Needs Analysis, Training & Development, Technical Training, Staff Training, Staff Mentoring, Neuropsychology, Intelligence Analysis, Advertising Sales, Direct Sales, New Business Development, Customer Relations, Customer Interaction..., Sales Process, Relational Databases, Consensus Building, Mediation, Peer Counseling, Public Policy, Non-profit Development, Volunteer Coordination, Volunteer Training, Technical Documentation, Documentation, Software Training, Volunteer Management, Software Documentation, Fundraising, Customer Service, Employee Training, Event Planning, Marketing, Legal Issues, Courts, Lexis, Appeals, Training, Legal Research, Civil Litigation, Westlaw, Editing, LexisNexis
Education
Chicago-Kent College of Law, Illinois Institute of Technology 2011 — 2014
J.D., Law
University of Chicago 2009 — 2009
General Graduate Coursework, Public Policy and Law
Langevin International 1999 — 2000
Certification, Traning Manager
Washington University in St. Louis
BS, Neuropsychology
Westtown High School
High School, AP classes included calculus, English, American history, and economics.
Harland Clarke June 2013 - October 2014
COMMERCIAL METALS COMPANY 2006 - September 2012
RANGER ENTERPRISES, INC 2004 - 2005
ASCENT ENERGY INC 2002 - 2004
PARSON GROUP LLC 2000 - 2001
FINA OIL AND CHEMICAL COMPANY 1982 - 2000
Skills
Treasury Management, Cash Flow Forecasting, Corporate Finance, Accounting, SAP, Banking, Investments, Financial Analysis, Cash Flow, Process Improvement, Strategic Planning, Foreign Exchange, Hedging, Goal Oriented, Ethics, Team Building, Negotiation, Contract Negotiation, Daily Cash..., Borrowing, Debt Service and..., Bank Relationship..., Policies and Procedures, Regulatory Compliance &..., Asset Securitization /..., Budget / Variance..., Corporate Purchasing..., Financial & Management..., Best Practices, Budget & Cost Controls, System Integration..., Operational Planning, Contract & Agreement..., Debt Compliance, Analytics, Communicator, Hands-on Problem Solver, Interpersonal Skills, Team Builder, Great Motivator, Domestic & International, Cash Management, Finance, Sarbanes-Oxley Act, Financial Reporting
Education
University of North Texas
MBA, Finance
Centenary College of Louisiana
BS, Business
Harland Clarke June 2014 - August 2014
Maple Leaf Foods Inc April 2012 - June 2013
Maple Leaf Foods Inc August 2011 - March 2012
Maple Leaf Foods June 2010 - July 2011
Yanbal International October 2008 - July 2009
Yanbal International April 2008 - September 2008
Education
Columbia University in the City of New York 2013 — 2014
Master of Science (MS)
Humber College 2009 — 2010
Post-Graduate Certificate
Universidad de Lima 2003 — 2008
Bachelor
None 1980 - 2013
Harland Clarke 2000 - 2009
Harland Clarke 2000 - 2009
Harland Clarke 2000 - 2009
Skills
Data Entry, Microsoft Word, Painting, Art, Photoshop
Education
Clover Park Technical College
Certificates, Data Entry, Graphic Design
Clover Park Technical College
Financial Pacific Leasing February 2006 - Present
Harland Clarke August 2002 - January 2006
Boeing Computer Services July 1990 - July 2002
Skills
Accounts Receivable, Budgets, Customer Service, Data Entry, Databases, Finance, Medical Records, Sales, Administrative..., Invoicing, Accounts Payable, Calendars, Office Management, Management, Programming, Program Management, Portfolio Management, Microsoft Excel, Confidentiality, Risk Management, Administrative..., Financial Analysis, Commercial Lending, Credit, Credit Analysis, Loans, Strategic Planning
Education
Clover Park Technical College 1985 — 1986
Certficate of Completion, Legal Secretary, A
University of Maryland Baltimore 1982 — 1984
Business Administration, Business Administration and Management, General, Associates
CreativeRocks! November 2009 - Present
Redstart Creative February 2011 - Present
Harland Clarke June 2010 - August 2013
echo communicate, inc. January 2006 - June 2010
Skills
Graphic Design, Layout, Pre-press, Graphics, Corporate Identity, Adobe Creative Suite, Web Design, Advertising, Direct Mail, Social Media, Email Marketing, Direct Marketing, Corporate Branding, Logo Design, Collateral
Education
Colorado State University 1997 — 2001
B.F.A., Art, concentration in Graphic Design
Harland Clarke 2006 - 2012
John H. Harland 2003 - 2006
John H. Harland 2000 - 2003
John H. Harland 1995 - 2000
Education
California State University-Long Beach
Bachelor of Arts (BA), Speech Communications; Manpower Management, Marketing
Defense Contracting Management Agency July 2013 - Present
Veterans Green Jobs March 2010 - April 2012
JPMorgan Chase February 2006 - January 2009
Harland Clarke January 2000 - February 2006
United States Air Force May 1996 - December 1999
United States Air Force May 1994 - April 1996
Skills
Contract Management, Purchasing, Budget Management, Industrial Engineering, Inventory Management, Strategic Planning, Quickbooks, Aircraft Maintenance, Computer Simulation, Fraud Prevention, Process Improvement, Project Management, Fleet Management, Facilities Management, Equipment Management, Avionics, Customer Service, Personnel Management, Call Center Management
Education
Next Level Purchasing 2012 — 2012
Senior Professional in Supply Management, Purchasing, Procurement/Acquisitions and Contracts Management
Red Rocks Community College 2011 — 2011
Small Business Startup Certification, Business
Wayland Baptist University 1998 — 1999
B.S, Occupational Education, Business
Community College of the Air Force
A.A, Personnel Administration
Community College of the Air Force
A.A, Avionics Systems Technology
County of San Bernardino August 2013 - Present
San Bernardino County November 2009 - Present
Bank of America May 2005 - November 2009
Bank of America May 2001 - May 2004
Harland Clarke May 2000 - May 2002
Skills
Customer Service, Team Building, Budgets, Process Improvement, Strategic Planning, Analysis, Management, Leadership, Coaching, Change Management, Human Resources, Small Business Lending, Employee Relations, Leadership Development, Outlook, Strategic Financial..., Financial Analysis, Sales, Business Planning, Banking, Government, Public Relations
Education
University of La Verne 2009 — 2013
Master of Business Administration (M.B.A.), Management and Leadership
University of LaVerne 2007 — 2009
Bachelor of Arts (B.A.), Business Administration and Management, General
Cerritos College 1996 — 1998
Associate's degree, Business Administration and Management, General
WorldConnect Inc. June 1999 - March 2011
Harland Clarke October 1988 - June 1999
Skills
SQL
Education
Dekalb Community College 1980 — 1983
Associate, Computer Science
Clarkston High School
L-3 Communications Ocean Systems & MariPro October 2011 - Present
Ducommun Technologies March 2008 - July 2011
Harland Clarke May 2006 - August 2007
Kavlico Corporation December 2005 - April 2006
Activus Healthcare Solutions January 2000 - June 2005
Skills
Employee Relations, Employee Benefits, Payroll, Personnel Management, HRIS, Benefits Administration, Performance Management, Onboarding, Human Resources, Recruiting, Applicant Tracking..., Workforce Planning, Management, Hiring, Succession Planning, Training, Coaching, Talent Acquisition, Labor Relations
Education
California State University-Northridge 2001 — 2003
Certification, Human Resources Management
California State Polytechnic University-Pomona 1990 — 1993
BS, Hotel and Restaurant Management
State National Companies March 2013 - Present
Marquis February 2008 - January 2013
Harland Clarke May 2000 - March 2008
Skills
Direct Marketing, Marketing Strategy, Strategic Planning, Marketing Communications, B2B, Lead Generation, Email Marketing, Marketing, Advertising, Leadership, Segmentation, Public Relations, Database Marketing, Brand Development, Financial Services, CRM, Business Development, Marketing Management, Direct Mail, Sales Management, Account Management, Banking, Management, Analytics, Competitive Analysis, Sales, Product Marketing, Strategy, Online Advertising, Market Research, Strategic Partnerships
Education
Texas Department of Insurance
Licensed General Lines Property and Casualty Agent
American Bankers Association 2011 — 2012
School of Bank Marketing and Management Graduate, Certified Financial Marketing Professional
Central Michigan University 1992 — 1998
MA, Communications/Marketing
Central Michigan University 1991 — 1994
BAA, Communications/Journalism
Harland Clarke March 2010 - Present
Melaleuca December 2002 - April 2008
Education
New Mexico State University 1980 — 1981
business
Del Mar College 1979 — 1980
business
Texas A&M University-Kingsville 1978 — 1979
business
Harland Clarke May 2000 - Present
BKA Content 2011 - 2012
The Pampered Chef August 1998 - November 2000
Skills
Process Improvement, Sales, Customer Experience, Leadership, Performance Management, Sales Management, Team Building, Call Centers, Customer Service, Time Management, Vendor Management, Team Leadership, Cross-functional Team..., Project Management, Training, Public Speaking, System Administration, Microsoft Office, Management, Security
Education
BYU-Idaho 2012 — 2015
Business Administration and Management, General
University of Utah 1991 — 1992
English
Ricks College 1987 — 1989
Associate of Arts, English Literature
Gruene Environmental Companies LLC September 2011 - Present
Harland Clarke April 2009 - September 2011
Skills
Customer Service, Customer Satisfaction, Customer Experience, 10 Key, Outlook, Data Entry, Customer Retention, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Support, Human Resources, QuickBooks, Call Centers, New Hire Orientations, Payroll, Training, Employee Benefits
Education
Colorado Technical University-Online 2006 — 2009
Bachelors of Science in Business Administration, Human Resources Management/Personnel Administration, General, 4.0
Canyon High School in New Braunfels, TX 1979 — 1983
General Studies
Harland Clarke November 2014 - Present
Atlanta, Georgia 2013 - Present
Harland Clarke 2002 - 2012
Harland Clarke 1997 - 2002
Harland Clarke 1995 - 1997
Skills
Product Managers, Contract Management, Project Managers, Traffic Managers, Events Coordination, Customer-focused, Licensing Negotiations, Licensing, License Management, Management, Contract Negotiation, Marketing, Project Management, Direct Marketing, Product Management, Sales
Education
Clayton State University
Dekalb Community College
Associate of Science (A.S.), Business Administration and Management, General
Dekalb Technical College
Associate's degree, Marketing
Halco Rock Tools Ltd April 2015 - Present
Varel International Energy Services January 2013 - March 2015
Varel International October 2010 - December 2013
Sunrise Drilling Supply August 2008 - October 2010
Franchisee/ 3 franchise locations December 2003 - March 2009
Rock Hog Drilling products September 2007 - August 2008
P-Wave, Inc April 2005 - August 2007
Harland Clarke June 1994 - June 2002
American Residential Mortgage / Chase Manhattan August 1990 - May 1994
Skills
Problem Solving, Strategic Planning, Sales Management, Sales Process, Customer Satisfaction, Customer Service, Building Relationships, New Business Development, Business, Leadership, Logistics, Microsoft Office, Outlook, Outside Sales, Management, Marketing, Sales, Energy, Petroleum, Onshore, Gas, Energy Industry, Oil & Gas, Natural Gas, Business Development, Account Management
Education
Delaware Valley University 1986 — 2007
Bachelor’s Degree, Business Administration and Management, General
Rush Enterprises, Inc November 2014 - Present
Tri-Starr Personnel LLC 2014 - Present
Excel Learning Center December 2012 - December 2013
Harland Clarke August 2008 - November 2012
US Air Force Reserve March 1998 - September 2011
Harland Clarke January 2005 - August 2008
Skills
Lotus Notes, Microsoft Office, Windows XP Pro, Windows 7, Active Directory, Avaya Communication..., filez, Firefox, Sophos, Nortel VPN Client, SAP Netweaver, Symantec Endpoint..., Adobe, Altiris, Outlook Express, Remote Desktop, Analysis, Software Documentation, Client, Process Improvement, Disaster Recovery, ITIL, System Administration, Databases, OSI Model, TCP/IP protocols, Computer Network..., Call Centers, Management
Education
The University of Texas at San Antonio 1997 — 2007
Bachelor of Business Administration (BBA), Management Information Systems
The University of Texas at San Antonio 1997 — 2007
Bachelor of Business Administration (BBA), Business Management
Excel Learning Center 2012 — 2013
Network and Computer Systems Administrator
Community College of the Air Force 2002 — 2006
Associate in Applied Science, Logistics
Amazon April 2015 - Present
Harland Clarke June 2011 - September 2014
Harland Clarke May 2008 - June 2011
Skills
Direct Mail, Process Improvement, Project Management, Database Marketing, Account Management, Direct Marketing, Strategic Planning, B2B, Analytics, Leadership, Relationship Management, Product Marketing, Cross-functional Team..., Salesforce.com, Financial Services, Business Development, Business Process..., CRM, Competitive Analysis, Customer Acquisition, Forecasting, Lead Generation, Marketing, Operations Management, Operational Excellence, SaaS, Product Management, Management, Segmentation, Strategy, Selling, Sales Process, Team Building, Team Leadership, Vendor Management, Sales, Six Sigma, Organizational..., Manufacturing..., Leadership Development, Strategic Leadership, Lean Manufacturing, Change Management
Education
Columbia University - Columbia Business School 2012 — 2012
Executive Education GMLP, General Management Leadership Program
Industrial Institute of Engineers 2005 — 2005
Green Belt, Six SIgma
John Wesley College 2000 — 2002
Bachelor of Arts (B.A.), Management and Ethics, 3.8 GPA
University of Cincinnati 1982 — 1982
Economics
nCino, Inc. September 2014 - Present
Harland Clarke April 2010 - September 2014
Harland Clarke July 2008 - April 2010
Harland Clarke August 2007 - July 2008
Harland Clarke February 2006 - August 2007
Harland Clarke April 2005 - February 2006
United States Air Force February 1998 - November 2004
Skills
Customer Acquisition, Direct Marketing, Lead Generation, Account Management, Strategic Partnerships, Database Marketing, Customer Retention, Salesforce.com, CRM, Competitive Analysis, B2B, Financial Services, Cross-functional Team..., Relationship Management, Multi-channel Marketing, B2B Marketing, Customer Experience, Sales Management, Analytics, Call Centers, Integrated Marketing, Air Force, Broadcast Television, News Writing, Public Relations, Customer Service, Brand Loyalty, Strategic Alliances, Copy Editing, Copywriting, Public Speaking, Territory Management, Interactive Marketing, Call Center, Sales Force Development, nCino
Education
The University of Texas at San Antonio 2005 — 2008
Master of Business Administration (M.B.A.)
University of Maryland University College 2000 — 2003
Bachelor's degree, Management
Community College of the Air Force 1999 — 2001
Associate of Science (A.S.), Public Affairs
Home Customer Service Representative II, Affiliate Relations HotlineWells FargoDecember 2012 - April 2013
Harland Clarke 2009 - 2011
Northside Independent School District October 2002 - March 2005
Skills
Time and Task Management, Oral and Written..., Customer Service, Attention to Detail, Problem Resolution, Team Environment..., Competent with..., National Career...
Education
Concordia University-Seward 1977 — 1980
Bachelor of Science, Elementary Education
Iowa Methodist School of Nursing 1976 — 1977
no degree, Registered Nursing/Registered Nurse
Sportsman's Warehouse August 2011 - Present
Boondocks Fun Center September 2010 - November 2011
Harland Clarke October 2009 - August 2010
Skills
Web Design, Web Development, Customer Service, Art, Flash Animation, Photoshop, Microsoft Office, Drupal, Dreamweaver, Notepad++, Mac OS, Boot Camp, VMware Fusion, Windows 7, Windows Vista, Windows XP, MySQL, phpMyAdmin, CSS3, JavaScript, PHP, HTML 5, XHTML, LINK, Adobe Creative Suite, Flash, CSS, Register operation, Communication, Inventory Control, Sales
Education
Broadview University-Layton 2009 — 2012
Associate's degree in Information Technology
Drink More water March 2008 - Present
Harland Clarke September 2007 - March 2008
Montgomery County Public Schools April 2005 - August 2006
UPS February 2001 - April 2006
Skills
Customer Service, Microsoft Word, Microsoft Office, Customer Satisfaction, Microsoft Excel, Teamwork, Equipment Operation, Inventory Management, Data Entry, Outlook, PowerPoint, Team Building, Sales, Process Scheduler, Time Management, Logistics, Public Speaking, ASP Baton, Pepper Spray, Firearms, Handcuffing, Access
Education
Montgomery College 2009 — 2009
Certification, Appraisal
College of the Albemarle 2001 — 2001
General Studies, General Studies
Washington State Community Connectors 2014 - 2015
Harland Clarke February 2005 - February 2009
Harland Clarke February 2002 - February 2005
Harland Company February 2001 - February 2002
Harland Company February 1998 - February 2001
Harland Company February 1995 - February 1998
Harland Company February 1993 - February 1995
Interchecks Company February 1988 - February 1993
PEMCO FINANCIAL COMPANY September 1978 - July 1987
Skills
Accounting, Account Management, Analysis, Auditing, Banking, Billing Systems, Change Management, Coaching, Compliance, Consolidation, Credit Analysis, Cross-functional Team..., Customer Relations, Customer Service, Data Analysis, Data Mining, Documentation, Employee Relations, Marketing, Mergers, Microsoft Office, Operations Management, Organizational..., Process Improvement, Pricing, Problem Solving, Product Development, Project Management, Requirements Analysis, Sarbanes-Oxley Act, Sales, Software Documentation, Team Building, SAP, Budgets, Business Intelligence, Business Analysis, Human Resources, Vendor Management, Forecasting, Business Process..., Leadership, CRM, Training, Customer Satisfaction, Business Process, Team Leadership, Call Centers, Access, Strategic Planning
Education
Colorado Technical University 2012 — 2015
Bachelor of Science (BS), Business Administration, Management and Operations
Axia College of University of Phoenix 2009 — 2012
BS Business Management, Business Management
True North LLP May 2012 - Present
BrightStar Care December 2011 - July 2012
BrightStar Care October 2008 - November 2011
GreenOaks Healthcare, LLC October 2006 - September 2008
Parker Hannifin June 2004 - August 2006
Indalex Aluminum Solutions September 1999 - August 2002
Harland Clarke June 1987 - September 1999
Clarke American 1987 - 1999
Skills
Leadership Development, Mergers, Acquisition Integration, Operational Strategy, Strategic Planning, Operations Management, Team Building, New Business Development, Contract Negotiation, Sales Management, Coaching, Process Improvement, Budgets, Franchising, Business Development, Management, Mergers & Acquisitions, Organizational..., Leadership, Start-ups, Entrepreneurship, Training, Strategy, Healthcare, Program Management, Recruiting, Sales, Executive Management, Integration, Analysis, Small Business, Consulting, Cross-functional Team..., Finance
Education
University of Cambridge 1988 — 1999
MS, Manufacturing and Leadership
Northwestern University - Kellogg School of Management 1996 — 1996
Executive, Certified Financial Management Executive
Harvard Law School 1994 — 1994
Executive, Program on Negotiation
Carnegie Mellon University 1982 — 1986
BS, Industrial Management
Harland Clarke June 1997 - Present
Harland Clarke June 2001 - May 2014
Liberty Outsource Marketing November 2000 - June 2001
Liberty Check Printers May 1999 - November 2000
Liberty Check Printers June 1997 - May 1999
American Realty Tax Services, Inc December 1995 - June 1997
Skills
Consultative Selling, Solution Selling, B2B, Payments, Sales Management, Customer Relations, New Business Development, Account Management, Negotiation, Cold Calling, Forecasting, Banking, Contract Negotiation, Excel, Sales Presentations, PowerPoint, Lotus Notes, Word, Direct Sales, Selling, Sales, Salesforce.com, Lead Generation, Direct Marketing, Customer Retention, CRM
Education
Connecticut College 1987 — 1991
BA, Government
Viewpoint Health December 2013 - May 2014
The Greater Travelers Rest Church January 2010 - December 2012
Rockdale County Government December 2007 - June 2009
Harland Clarke July 2006 - August 2007
NIKAO Consulting Group July 2005 - December 2005
American Red Cross-National Testing Laboratory September 1997 - June 2005
Norrell Corporation July 1994 - September 1997
Skills
Employee Relations, Performance Management, Organizational..., Strategic Planning, Leadership Development, Talent Acquisition, Coaching, Change Management, Succession Planning, Non-profit Leadership, Non-profit Boards, Human Resources, Workforce Planning, Strategic HR
Education
Capella University 2011 — 2016
Doctor of Philosophy (PhD), Industrial and Organizational Psychology
Leadership Rockdale 2008 — 2009
National Louis University 1998 — 2000
MS, Human Resources Management and Development
Georgia Southern University 1988 — 1993
BBA, Management
SQLSoft Consulting Group/43Tc February 2011 - Present
Providence Health & Services March 2010 - February 2011
NW Techies dba SQLSoft Consulting Group October 2008 - November 2009
Harland Clarke June 2007 - October 2008
Harland October 2004 - June 2007
Harland December 2002 - October 2004
Harland June 1999 - December 2002
Harland December 1996 - June 1999
Harland September 1995 - December 1996
Intuit March 1991 - September 1995
Skills
Access, Healthcare, SDLC, SharePoint, PMP, Business Intelligence, Requirements Analysis, Integration, Process Improvement, Data Warehousing, Software Project..., Business Analysis, MS Project, Visio, Leadership, Project Management, Cross-functional Team..., Management, Business Process..., Software Documentation, Healthcare Information..., Program Management, Quality Assurance, PMO, Business Process, Change Management, Six Sigma, Analysis, Enterprise Software, Project Delivery, Testing, Project Planning, Project Portfolio..., Scrum
Education
Christian Heritage College 1987 — 1989
City University of Seattle
Northwest University
World Financial Group (WFG) June 2014 - Present
PrimeSys June 2011 - May 2014
Harland-Clarke April 2011 - June 2011
NOV January 2011 - February 2011
TC Consulting July 2010 - January 2011
State of Louisiana 2009 - 2010
Accenture October 2006 - March 2009
HP 1995 - 2006
Compaq 1995 - 2006
Dril-Quip September 1990 - January 1995
Skills
ABAP, SAP, SSRS, Software Development, SAP ERP, SharePoint, SAP Solutions, SAP BW, SAP R/3, EDI, Business Analysis, Business Intelligence, Consulting, ERP, Requirements Analysis, SAP Implementation, SD
Education
Central Connecticut State University 1981 — 1985
B.S., Mgt Information System
State National Companies February 2008 - Present
Harland Clarke October 1997 - January 2008
Liberty 1997 - 2008
Liberty Enterprises 1997 - 2008
Skills
Strategic Planning, Leadership, Sales Management, Process Improvement, Project Management, Negotiation, Account Management, Team Building, Customer Service, Budgets, Microsoft Excel, Microsoft Office, Coaching, Forecasting, SQL, New Business Development, Banking, Insurance, Sales
Education
Columbia College 1989 — 1993
Bachelor's degree, Business/Government
Hope For Home March 2013 - Present
Harland Clarke August 2010 - Present
Home Instead Senior Care of East Louisville August 2010 - February 2012
Hal Heiner for Mayor 2010 - 2012
Laser Images/ Print Manage October 2000 - March 2010
Brantley Security Services November 1999 - October 2000
Retirement Inn of Fort Worth 1997 - 1999
Minidoka Memorial Hospital August 1995 - September 1996
Skills
Process Improvement, Quality Assurance, Call Center, Customer Service, Microsoft Excel, Leadership, Microsoft Office, Team Building, Operations Management, Training, Public Speaking, Public Relations, Troubleshooting, Healthcare, Leadership Development, Call Centers, Strategic Planning, Nonprofits, Event Planning, Management, Community Outreach
Education
United States Academy of Private Investigation 1997 — 1997
General Investigation, Private Investigation
College of Southern Idaho 1994 — 1995
Liberal Arts and Sciences/Liberal Studies
Minico High School 1990 — 1994
Diploma
Liberty University
Theology/Theological Studies
Navy Federal Credit Union July 2014 - Present
Navy FCU August 2013 - Present
United States Army July 1989 - May 2014
Ref-Chem September 2012 - May 2013
Harland Clarke January 2009 - September 2012
Harland Clarke May 2008 - January 2009
Clarke American March 2005 - May 2008
US STEEL, FAIRFIELD, ALABAMA 1990 - 1994
Skills
LotusScript, JavaScript, Lotus Notes, Troubleshooting, Programming, Integration, Application Development, Lotus Domino, HTML, CSS, SQL, Visual Basic, Lotus, Problem Solving, Requirements Analysis, Microsoft SQL Server, Java, Business Analysis, Software Development, Visio, SDLC, DB2, Software Documentation, Databases, Analysis, Software Project..., Access, Requirements Gathering, System Administration
Education
Colorado Technical University 2005 — 2006
BSBA, IT
Bridgeport H.S. 1986 — 1989
Diploma, General
Fareway Stores, Inc. June 2013 - Present
Harland Clarke November 2006 - September 2010
Skills
Medical Billing, Bookkeeping, Pharmacy Technicians
Education
Des Moines Area Community College 2010 — 2012
Associate's degree in General Studies, Medical Insurance Coding Specialist/Coder, 3.5
Ameritas Life Insurance Corporation October 2004 - Present
Harland Clarke January 2000 - October 2004
Acuity Brands Lighting January 1990 - January 2000
Alexander Underwriters January 1987 - January 1990
Skills
Newsletters, Salesforce.com, Lotus Notes, Windows 7, SalesXpress, Microsoft Word, Access, WebEx, Microsoft Excel, UPS Shipping, Budgets, Travel Planning, Event Planning, Accounts Payable, Accounts Receivable, Expenses, Human Resources, Office Administration, VOIP Cisco System, Health Insurance, Adobe Acrobat, Executive Support, Box.net, Organizational Charts, Sales Support Tools, Leadership, Employee Benefits, Insurance, Management, Process Improvement, Sales, Strategic Planning, Team Building
Education
Dekalb Community College 1985 — 1987
RCHS
Mallinckrodt Pharmaceuticals January 2013 - Present
Harland Clarke May 2008 - January 2013
Harland Clarke October 2004 - May 2008
Skills
Process Improvement, Vendor Management, Contract Negotiation, Account Management, Team Leadership, Sales, Cross-functional Team..., Forecasting, Project Management, Procurement, Strategic Planning, Negotiation, Team Building, Leadership, Program Management, Supply Chain Management, Six Sigma, Supply Management, Manufacturing, Business Process..., Supply Chain, Management, Operations Management, Strategy, Purchasing, Continuous Improvement, Outsourcing, Change Management, Contract Management, Project Planning, Lean Manufacturing, Budgets
Education
Canisius College
Harland Clarke Regional Account ManagerNational EducationMarch 2006 - January 2008
Frost Bank July 1997 - March 2006
Skills
Account Management, Customer Service, Salesforce.com, Sales, Strategic Planning, New Business Development, Team Building, Leadership, Sales Management
Education
Cerritos College 1992 — 1994
Education
Randstad June 2014 - Present
Randstad June 2012 - June 2014
Randstad February 2011 - June 2012
The Scooter Store 2002 - 2011
Cardinal Health 2000 - 2002
Harland Clarke 1997 - 2000
Skills
Sourcing, Operations Management, Account Management, Recruiting, Applicant Tracking..., Temporary Staffing, Temporary Placement, Cold Calling, Sales, Employee Relations, Staffing Services, Human Resources, Technical Recruiting, Talent Management, Talent Acquisition, Negotiation, Team Building, Management, Training, Interviews, Sales Management, Performance Management, Vendor Management, Leadership, Hiring, Contract Recruitment, Executive Search, Internet Recruiting, Networking, College Recruiting, Onboarding
Education
Central Michigan University 1993 — 1997
Bachelor of Science, Business Administration, Logistics Management
Discovery Benefits October 2010 - Present
Red River Regional Marksmanship Center September 2014 - Present
Red River Regional Marksmanship Center January 2014 - Present
Discovery Benefits October 2010 - December 2014
Discovery Benefits Inc October 2010 - October 2012
Sanford Health April 2009 - October 2010
Sandford Health MeritCare January 2009 - October 2010
Harland Clarke November 1999 - March 2009
Harland Financial Solutions January 1999 - January 2009
MeritCare Health Systems January 1999 - January 1999
Skills
Software Documentation, Microsoft SQL Server, Troubleshooting, Integration, SharePoint, Access, Enterprise Content..., Document Management, Microsoft Office, Security, IIS, Unix, Analysis, SQL, Active Directory, Testing, Project Management, Program Management, SQL Server, Customer Service, Business Analysis, System Administration, Windows, Databases, Process Improvement, Microsoft Excel, VBScript, Kofax, Software Installation, Requirements Analysis, Training, Crystal Reports, OnBase, HTML, Problem Solving, Strategic Planning, Database Administration, Document Imaging, Technical Support, Scanners, Data Analysis, Customer Relations, Documentation, Team Building, Business Intelligence, Change Management, Software Project..., Systems Analysis, Leadership, Management
Education
Colorado Technical University 2004 — 2005
BSBA, Business Administration IT Emphasis
Northwest Technical College 1997 — 1999
AAS, Network Administration/Microcomputger Support
Colorado Technical College - CTU
Bachelors of Science Business Administration, I.T, Business Administration; Emphasis; Network Administration/Microcomputer Support
Moorhead State University, Moorhead
ASSOCIATES OF APPLIED SCIENCE DEGREE (AAS); AAS
North Dakota State University
Harland Clarke June 2014 - Present
Harland Clarke April 2013 - June 2014
Harland Clarke April 2012 - April 2013
Harland Clarke June 2011 - April 2012
CMOtoGo 2009 - 2011
LeadAmerica 2000 - 2009
Consultant 1999 - 2001
Merkley + Partners 1995 - 1999
BBDO 1995 - 1995
Collins Collins Muir & Traver 1989 - 1995
Skills
Marketing Strategy, B2B Marketing, Go-to-market Strategy, Marketing Communications, Product Launch Strategy, Lead Generation, Multi-channel Marketing, Direct Marketing, B2B, Marketing Management, Financial Services, Product Launch, Content Marketing, Strategy, Direct Mail, Online Marketing, SEO, Marketing, Creative Direction, Copywriting, Corporate Branding, Strategic Communications, Public Relations, Media Relations, Social Media, Management, New Business Development, Integrated Marketing, Email Marketing
Education
Loyola Law School, Loyola Marymount University 1987 — 1991
Juris Doctor
College of Saint Elizabeth 1977 — 1981
BA, Psychology
DePaul High School 1973 — 1977
University of Southern California
4A's Institute for Advanced Advertising Studies
The Ohio State University July 2010 - Present
Target 2006 - 2010
Harland Clarke August 1994 - March 2006
Skills
Cross-functional Team..., Management, Leadership, Inventory Management, Operations Management, Inventory Control, Budgets, Human Resources, Distribution Center..., Customer Service, Logistics, Process Improvement, Strategic Planning, Supply Chain, Supply Chain Management, Team Building, Team Leadership, Warehouse Management, Warehousing
Education
Capital University 1998 — 2000
Master of Business Administration (MBA)
The Ohio State University - The Max M. Fisher College of Business 1992 — 1996
Bachelor of Science (BS), Production and Operations Mgmt
ADP July 2011 - Present
ADP March 2009 - July 2011
ADP November 2007 - March 2009
ADP November 2004 - November 2007
ADP June 2003 - November 2004
Harland Clarke April 2002 - May 2003
Sprint Communication Systems January 2000 - March 2002
Equifax November 1997 - January 2000
Skills
HRIS, ADP Payroll, Project Management, Recruiting, Training, Benefits Administration, Talent Management, Employee Relations, Payroll, Human Resources, Employee Benefits, Microsoft Office, Microsoft Excel, Personnel Management, Performance Management, Leadership, Onboarding, Process Improvement, Customer Service, Talent Acquisition, Management, Team Building, Coaching, Employee Training, Deferred Compensation, Employee Engagement, Interviews, Time Management, Account Management, CRM, Succession Planning, New Hire Orientations, HR Policies, PeopleSoft
Education
Gwinnett Technical College 2015 — 2015
Six Sigma Green Belt Practitioner
DeVry Institute of Technology 2014 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Chattahoochee Technical College 2013 — 2015
Associate of Science (A.S.), Business Administration and Management, General
Energy Management Collaborative (EMC) May 2013 - Present
Energy Management Collaborative 2013 - 2014
Energy Management Collaborative 2013 - 2014
Arrow S3 June 2011 - May 2013
Lender Processing Services, Inc. (LPS) March 2010 - June 2011
Harland Clarke October 2004 - June 2009
Liberty Check Printers June 2000 - October 2004
Liberty Check Printers August 1994 - June 2000
Skills
Leadership, Training, Program Management, Telecommunications, Call Centers, Sales, Quality Assurance, Strategic Planning, Negotiation, Customer Service, Microsoft Office, Mergers & Acquisitions, Accounting
Education
Century College 1997 — 1999
Associate of Arts (A.A.), Machine Tool Technology/Machinist
Fiserv - Financial & Risk Management Solutions July 2011 - Present
Fiserv EFT April 2009 - July 2011
Digital Insight, an Intuit Company 2007 - 2009
Harland Clarke 2005 - 2007
FirstPoint Resources 2003 - 2005
Butler Technology Solutions 2000 - 2002
Equifax 1996 - 1997
Skills
Business Intelligence, Sales Management, Payment Systems, Executive Management, Credit, Consultative Selling, Account Management, Solution Selling, Customer Relations, Contract Negotiations, New Business Development, SaaS, Team Management, Direct Sales, Key Account Management, Sales Process, Negotiation, Risk Management, Cross-functional Team..., Business Management, Salesforce.com, Acclivus, Miller-Heiman Strategic..., Data Reconciliation, B2B, Marketing, Contract Negotiation, Leadership, Networking, Management, Sales Operations, Sales, Analytics, Relationship Management, Cold Calling, Banking, Program Management
Education
Clemson University 1991 — 1992
MBA, Services Marketing, MIS
Clemson University 1987 — 1991
BS, Marketing
Scantron Corporation April 2015 - Present
Harland Clarke Digital January 2012 - April 2015
Harland Clarke 2006 - 2012
Scantron Corporation 2004 - 2006
Scantron Corporation 1999 - 2004
Whirlpool Corporation 1996 - 1999
Skills
Sales, Strategy, CRM, Negotiation, Process Improvement, Salesforce.com, Solution Selling, Account Management, Product Marketing, Leadership, B2B, Sales Operations, Lead Generation, New Business Development, Selling, Competitive Analysis, Sales Management, SaaS, Strategic Partnerships, Product Management, Sales Presentations, Cross-functional Team..., Financial Services, Sales Process, Team Building, Direct Sales, Business Development, Marketing Strategy, Marketing, Enterprise Software, Manufacturing, Complex Sales
Education
Central Michigan University
Business Administration, Business
St. Joseph High School
Dentsply September 2010 - Present
Harland Clarke May 2003 - September 2009
Delphax Technologies 2000 - 2009
Delphax Systems June 2000 - May 2003
Education
Madison Area Technical College 1997 — 1999
AAS, Electronics
College of DuPage
Certificate, Mechanical Maintenance
AT&T July 2004 - Present
A.B. Dick Company June 1997 - June 2001
Harland Clarke September 1985 - June 1997
Skills
Microsoft MCP and MCSE, Cisco CCNA and CCNP, Six Sigma (through..., Vendor Management, Troubleshooting, CCNA, Data Center, MPLS, Wireless, Telecommunications, Routers, Cisco Technologies, VoIP, Computer Network..., Disaster Recovery, Network Engineering, CCNP, Cisco IOS, Ethernet, LAN-WAN, Windows, WAN, Switches, Network Security, IP, Network Design, Networking, VLAN, VPN, Frame Relay, Routing, TCP/IP, Telephony, Managed Services, BGP, Firewalls, OSPF, System Deployment, Network Architecture, EIGRP, QoS, DSL, Cisco Routers, SIP, T1, Wireless Networking, RIP, Unified Communications, MPLS VPN, Juniper
Education
Elmhurst College 1984 — 1991
Bachelor of Arts, Psychology (Sociology Minor)
College of DuPage 1979 — 1981
Associates Degree, Automotive Technology
River Falls Spa October 2005 - Present
River Falls Spa October 2005 - Present
Harland Clarke October 1997 - April 2004
Skills
Strategy, Event Planning, Advertising, Spa, Leadership, Account Management, Social Media, Direct Sales, Wine, Training, Strategic Planning, Direct Marketing, Marketing, Management, Sales Management, Marketing Communications, Entrepreneurship, Leisure, Budgets, Email Marketing, Hospitality Industry, Contract Negotiation, Small Business, Customer Satisfaction, Event Management, Direct Mail, Corporate Events, Trade Shows, Sales, Public Speaking, Online Marketing, Negotiation, Leadership Development, Coaching, Online Advertising, Microsoft Office
Education
College of Charleston
Business
CAMP-of-the-WOODS August 2015 - Present
Various Churches July 2013 - Present
First Baptist Church of Johnson City December 2011 - October 2012
North Syracuse Baptist Church May 2009 - December 2011
North Syracuse Baptist Church December 2003 - May 2009
Harland Clarke July 2000 - December 2003
American Granby Inc November 1998 - June 2000
Sacred Melody Bookstore July 1995 - October 1998
Faith Heritage School August 1994 - June 1995
Berean Baptist Church December 1992 - July 1994
Skills
Public Speaking, Youth Ministry, Pastoral Care, Event Planning, Leadership, Staff Development, System Administration, Discipleship Training, Student Ministry, Church Administration, Church Consulting, Pastoring, Spiritual Direction, Bible, Expository Preaching, Church Growth
Education
Cedarville University 1981 — 1985
Bachelor of Arts, Comprehensive Bible
Twin Tiers Christian Academy 1976 — 1981
TEKsystems January 2012 - Present
Harland Clarke August 2008 - December 2011
Tata Consultancy Services June 2005 - August 2008
Skills
JCL, DB2, SDLC, COBOL, Mainframe, REXX, Requirements Analysis, Siebel, SQL, Business Analysis, Requirements Gathering, Agile Methodologies
Education
College of Engineering, Trivandrum 2000 — 2004
B-Tech, Electrical and Electronics Engineering
College of Engineering, Trivandrum 2000 — 2004
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
Office Depot September 2002 - Present
Harland Clarke September 1993 - June 2000
Auto Zone July 1984 - September 1993
Skills
Sales, New Business Development, Customer Retention, Lead Generation, Qualifying Prospects, Business Development, Customer Satisfaction, Key Account Development, CRM, Sales Force Development, Product Marketing, Negotiation, Marketing Strategy, Managed Services, Contract Negotiation, Salesforce.com, Sales Process, Sales Presentations, B2B, Cold Calling, B2B Marketing, Local Government, Major Account..., Major Bids, Profit Margins, Increased Profitability, Direct Sales, Solution Selling
Education
Christian Brothers University 1980 — 1984
Bachelor of Science (BS), Marketing/Marketing Management, General
Independent Market Research Consultant April 2011 - Present
The Marketing Store March 2013 - March 2014
Chicago Public Schools January 2008 - March 2013
Census Bureau October 2003 - January 2008
Clark Atlanta University July 2000 - October 2003
Harland Clarke June 2001 - August 2001
The Southern Center for Studies in Public Policy March 1999 - May 2000
Skills
Market Research, Market Research Project..., Survey Research, Data Collection, Interviewing Skills, CATI, PAPI, Survey Design, Oracle SQL, Field Work, Field Operations, Field Supervision, Staff Supervision, Train Staff, Budget Monitoring, Federal Government, Government Liason, Vendor Management, Client Liason, Educational Technology, Higher Education, Program Management, Project Management, Project Planning, Evaluations, Leadership, Proactive self-starter, Community Outreach, Community Service, Advertising, Analysis, Focus Groups, Management, Marketing, Marketing Research, Marketing Strategy, Qualitative Research, Research, Strategic Planning, Strategy, Training
Education
Clark Atlanta University
MBA
Clark Atlanta University
BS
Liberty Enterprises December 1997 - December 2011
Harland Clarke December 1997 - December 2011
John H. Harland Company December 1997 - December 2011
Harland Printed Products December 1997 - December 2011
Manpower Technical at Honeywell October 1996 - November 1997
Novus Marketing April 1989 - June 1996
Skills
SSIS, SSRS, T-SQL, Disaster Recovery, Microsoft SQL Server, Visio, SQL, Business Intelligence, SharePoint, Requirements Analysis
Education
Concordia College 1997 — 1999
B.A. Organizational Management
North Hennepin Community College 1987 — 1989
Associate of Arts (A.A.)
Harland Clarke April 2012 - Present
CBCInnovis August 2008 - April 2012
Akibia Consulting 2006 - 2009
Wolters Kluwer Financial Services 2002 - 2006
John H. Harland Co. 2001 - 2003
Rollins Logistics 1999 - 2002
Skills
Sales, Account Management, Sales Management, Negotiation, New Business Development, Team Building, Strategic Planning, Customer Service, Banking, Business Development, Management, Selling, Sales Operations, Solution Selling, Marketing Strategy, Salesforce.com, CRM, Sales Process
Education
California Polytechnic State University-San Luis Obispo 1992 — 1997
BA, English
San Francisco State University, College of Business 2009 — 2010
MBA, Business Management
La scuola di amministratzione aziendale
Graduate business
Harland Clarke June 2013 - Present
Scholastic February 2012 - March 2013
Scholastic June 2005 - February 2012
Secured Services December 2004 - July 2005
Citigroup June 1999 - December 2004
NYC Board of Education September 1996 - June 1998
Skills
Sales, Budgets, Display Advertising, Positioning, New Media, E-commerce, Strategy, Omniture, Product Management, Business Development, Digital Strategy, Leadership, Web Analytics, Marketing, Digital Marketing, Digital Media, Business Strategy
Education
City University of New York-Brooklyn College 1992 — 1996
BA, Psychology
TCF Bank February 2014 - Present
TCF Bank March 2011 - Present
Geyer Consulting, LLC January 2011 - March 2011
Dahl Consulting January 2010 - January 2011
Harland Clarke January 2006 - December 2008
Harland Clarke January 2005 - January 2006
Liberty Enterprises January 2000 - January 2005
Deluxe 1973 - 2000
Skills
Business Analysis, Process Improvement, SDLC, Business Process..., Integration, ITIL, IT Service Management, Project Management, Change Management, Requirements Analysis, Enterprise Architecture, Project Planning, PMP, Banking, Requirements Gathering, Team Leadership, Management, Leadership, Resource Management, MS Project, PMO, Strategy, Business Process
Education
Concordia University-St. Paul 2009 — 2010
BA, Information Technology Management
Century College 1998 — 2000
AA
Harland Clarke February 1993 - Present
Independent Contractor May 1992 - January 1993
Skills
T-SQL, SDLC, Requirements Analysis, Enterprise Architecture, Visio, XML, Web Services, Agile Methodologies, Management, VB.NET, ASP.NET, C#, Visual Basic, SSRS, .NET, Software Project..., Project Management, Visual Studio, Microsoft SQL Server, Software Development, Analysis, Databases, SSIS, Testing, SQL, SharePoint, PL/SQL, Database Design, Process Improvement, Strategy
Education
California State University-Sacramento 1988 — 1990
BS, Management Information Systems
Sierra College 1984 — 1986
AS, Accounting
Solutionary, Inc. October 2012 - Present
Harland Clarke January 2012 - August 2012
Harland Clarke November 2007 - February 2012
Harland Clarke November 2005 - November 2007
University of Texas Health Science Center at San Antonio April 2002 - November 2005
UTHSCSA December 1987 - March 2002
Lovelace Inhalation Toxicology Research Institute January 1986 - October 1987
NMSU Physical Science Laboratory January 1985 - December 1985
US Navy January 1983 - June 1984
Skills
CISSP, CISM, GSEC, GCUX, GCFW, HIPAA Security, Technical Writing, Security Architecture..., Unix Administration, GIAC, HIPAA, Unix, Information Security, Qualys, Information Security..., Security Awareness, Security, Disaster Recovery, Incident Management, Computer Security, DLP, Network Security, Vulnerability Management, PCI DSS, Firewalls, IDS, Intrusion Detection, Data Security, Penetration Testing, Vulnerability Assessment, Security Audits, Payment Industry
Education
Capella University 2011 — 2013
MSIT, Information Assurance and Security
New Mexico State University 1980 — 1985
BS, Computer Science
Harland Clarke May 2009 - Present
Harland Clarke October 2000 - May 2009
Harland Clarke October 2000 - May 2009
Brough and Associates 1999 - 2000
Skills
Process Improvement, Six Sigma, Continuous Improvement, Lean Manufacturing, Team Building, Cross-functional Team..., Quality Assurance, Performance Management, Project Management, Operational Excellence, Business Process..., Quality Management, Process Engineering, Operations Management, Management, Strategic Planning
Education
Clemson University 1994 — 1999
B.S., Graphic Communications
Service Repair Solutions October 2007 - Present
Harland Clarke 2005 - 2007
Liberty Check Printers 1994 - 2005
Liberty Check Printers December 1991 - 1994
Skills
VB.NET, Crystal Reports, Visual Studio, SSRS, Microsoft SQL Server, .NET, ASP.NET, T-SQL, ASP, Testing, SQL
Education
University of St. Thomas 1988 — 1991
BA, Quantitive Method/Computer Science
Century College 1984 — 1987
AAS, Data Processing
Altisource September 2014 - Present
Sogeti June 2012 - September 2014
Endeavor Telecom May 2011 - May 2012
McKesson 2010 - 2011
Harland Clarke July 2005 - November 2010
Imaging Technologies October 2001 - July 2005
Full Line Distributors January 2000 - September 2000
Skills
Time Management, Telecommunications, Process Improvement, Cross-functional Team..., PMP, Project Management, Quality Assurance, Team Leadership, Requirements Analysis, Testing, SDLC, PMO, Software Project..., IT Strategy, User Acceptance Testing, Business Intelligence, Integration, Information Technology, Vendor Management, Business Analysis, Program Management, SharePoint, Business Process, Visio, Business Process...
Education
Clemson University 1995 — 2000
BS, Management
Harland Clarke May 2007 - Present
John H Harland 1999 - April 2007
Precision Foam Fabricators July 1997 - March 1999
Education
Dekalb Community College 1998 — 2001
AT&T, Computer Science
Harland Clarke November 1998 - Present
CheckFree Corporation 1997 - 1998
Nations Bank 1980 - 1997
Skills
Product Development, Direct Marketing, Product Marketing, Customer Acquisition, Email Marketing, Analytics, Marketing, Database Marketing, Multi-channel Marketing, Lead Generation, Competitive Analysis, Segmentation
Education
Columbus State University 1974 — 1978
BS, Psychology
Kolohala Holdings January 2011 - Present
Harland Clarke May 2005 - December 2010
Bank of Hawaii July 2002 - May 2005
University of Hawaii, College of Business August 1999 - July 2002
Skills
Contract Negotiation, Strategic Planning, Account Management, Business Development, Salesforce.com, Strategy, Negotiation, Strategic Partnerships, Team Building, Event Planning, Event Management, Organizational..., Organizational..., Organizational..., team, Team Leadership, Team Management, Teamwork, Payroll, ADP Payroll, Payroll Taxes, Payroll Administration, Human Resources, Compensation, Salary Surveys, Salary Benchmarking, Salary Structures
Education
University of Hawaii at Manoa 1999 — 2001
MBA, Marketing
California State University-Chico
Ford Motor Company October 1999 - Present
Harland Clarke March 1990 - May 1998
Skills
Financial Analysis, Forecasting, Automotive, Process Improvement, Six Sigma, Financial Modeling, Cross-functional Team..., Financial Reporting, Business Planning, Budgets, Variance Analysis, Business Strategy, Business Process..., Competitive Analysis, Pricing, Continuous Improvement, Management
Education
Columbia University - Columbia Business School 1998 — 2000
MBA, Finance, Operations
Georgia Institute of Technology 1984 — 1989
BS, Management
Shenendehowa 1980 — 1984
Harland Clarke 1988 - Present
Harland Clarke 2000 - 2007
Skills
Customer Acquisition, Account Management, Selling, B2B, Sales Process, Contract Negotiation, Analytics, Direct Marketing, Call Center, Product Marketing, Sales, Direct Sales, CRM, Marketing Strategy, P&L Management, Customer Service, Solution Selling, Salesforce.com, Lead Generation, Sales Operations, Strategic Planning, Database Marketing, Cold Calling, Marketing, Customer Satisfaction, Online Marketing, Market Planning, Competitive Analysis, Customer Retention, Product Management, New Business Development, Sales Management, Team Building, Business Development, Sales Presentations, Cross-functional Team..., Strategic Partnerships, Call Centers, Strategy
Education
Converse College 1978 — 1982
santascottga@yahoo.com October 2014 - Present
Paint Booth Dr. July 2011 - August 2013
Harland Clarke March 2007 - May 2008
John H. Harland April 1986 - March 2007
Covington Electric Co 1980 - April 1986
Skills
Troubleshooting, Maintenance
Education
Dekalb Community College
electrical
Harland Clarke November 2012 - Present
Harland Clarke July 2009 - November 2012
Harland Clarke 1985 - 2010
HarlandClarke 2001 - July 2009
Harland Clarke 1998 - 2001
Skills
Process Improvement, Six Sigma, DMAIC, Lean Manufacturing, Continuous Improvement, Operational Excellence, Team Building, Leadership, Operations Management, Cross-functional Team..., Quality Management, Strategic Planning, Quality Assurance, Root Cause Analysis, Project Management, Program Management, Troubleshooting, Change Management, Manufacturing, Team Leadership, Project Planning, TPM, Value Stream Mapping, TQM, Security, Business Process..., Quality Control, Supply Chain Management, Management, Kaizen, Account Management, Organizational..., Product Management, Budgets, Engineering, Process Engineering, Logistics, Executive Management, Sales, SAP, 5S, Black Belt, SDLC, Customer Service, Business Development, P&L Management, Performance Management, Product Development, Integration, Vendor Management
Education
Cardinal Stritch University 1988 — 1993
Bachelors of Science in Management
UW - Milwaukee 1981 — 1983
General Studies
Seeking position in marketing or business operations June 2015 - Present
Boston Scientific July 2013 - December 2014
Boston Scientific March 2012 - July 2013
Contract May 2011 - December 2011
Data Recognition Corporation October 2010 - April 2011
Harland Clarke 2007 - December 2009
Harland Clarke 2005 - 2007
Harland Clarke (formerly Liberty Enterprises) 2005 - 2005
Marshall Field's (now Macy's Department Stores) 2000 - 2004
Ad Agencies, Events 1997 - 2000
Skills
Project Management, Project Planning, Marketing Operations, Business Process..., Training, Cross-functional Team..., Relationship Building, Calm During Crisis, Quality and Compliance, Project Leadership, Traffic Management, Inventory Management, Program Management, Product Management, Customer Focus, Marketing, Sales, Advertising, Negotiation, CRM
Education
Concordia University-St. Paul
Bachelor of Arts Marketing Management, BA Marketing
University of St. Thomas
Mini Master, Project Management, Opus College of Business
First Data Corporation March 2014 - Present
WorldPay September 2013 - March 2014
Fiserv August 2010 - September 2013
Harland Clarke February 2009 - August 2010
Skills
Accounting, Variance Analysis, Financial Analysis, Financial Modeling, Process Improvement, Budgets, Analysis, Finance, Forecasting, SAP, Payroll, Strategic Financial..., Essbase
Education
Kennesaw State University - Michael J. Coles College of Business 2012 — 2014
MBA, Finance, 3.8 / 4.0
Coastal Carolina University 2002 — 2006
Business, Finance
Saint Edward High School 1998 — 2002
Norfolk State University August 2010 - July 2011
Charlotte Mecklenburg Schools August 2007 - June 2010
Delaware State University November 2006 - June 2007
Harland Clarke September 2005 - August 2006
Norfolk Public Schools August 2003 - June 2005
AT&T Broadband February 1999 - July 2001
Education
Capella University 2010 — 2012
MS, Information Assurance and Security
Liberty University 2008 — 2009
Masters, Education
Keller Graduate School of Management of DeVry University 1999 — 2001
Master, Information Systems Management
Best Warehousing and Transportation Center, Inc. May 2010 - Present
Harland Clarke May 1997 - February 2009
Equifax July 1993 - February 1997
Price Waterhouse July 1983 - June 1993
Skills
Sarbanes-Oxley Act, Financial Reporting, Accounting, Financial Analysis, Mergers
Education
Clemson University - College of Business and Behavioral Science 1979 — 1983
Bachelors, Accounting, Honors
Harland Clarke May 2014 - Present
AMT Consumer Services, Inc. January 2013 - February 2014
AMT Consumer Services, Inc. September 2012 - March 2013
CPP Group plc December 2005 - September 2012
MindWare Holdings Inc July 2005 - December 2005
van Wagenen Financial Services 2001 - 2004
Skills
Customer Retention, Customer Satisfaction, Training, Customer Experience, Call Centers, Hospitality, Customer Service, Leadership, Sales, Inventory Management, Vendor Management, Performance Management, Contact Centers, Coaching, Team Leadership, Team Building, Operations Management, Recruiting, Sales Operations, Quality Assurance, Quality Auditing, Call Center Development, Call Center..., Sales Process, Employee Engagement, Employee Relations, Employee Training
Education
Concordia University-St. Paul
Bachelor of Arts (B.A.), Organizational Management and Communications
Harland Clarke January 1998 - Present
Harland Clarke (Formally Dickinson Direct and Protocol Marketing) January 1998 - January 2010
Harland Clarke (Formally Dickinson Direct and Protocol Marketing) January 1998 - January 2010
THE MAILING COMPANY January 1996 - January 1998
Skills
Direct Mail, Direct Marketing, Database Marketing, Integrated Marketing
Education
Bryant University 1990 — 1994
BS, Marketing
Branford High School 1987 — 1990
LPL August 2009 - Present
Wachovia Securities, LLC April 2007 - October 2009
Harland Clarke May 2002 - March 2007
Bank of America June 1998 - November 2001
Education
Central Piedmont Community College 2009 — 2009
Real Estate Appraisal
University of North Carolina at Greensboro 1983 — 1987
BA, Communications
Family First Law Office January 2011 - Present
Harland Clarke May 2007 - December 2008
Liberty Enterprises May 1998 - December 2008
Education
Inver Hills Community College 2009 — 2010
AS, Paralegal Studies
Century College 1999 — 2006
AA, General Studies Emphasis in History
Harland Clarke July 2013 - May 2014
Architecture for Humanity April 2012 - April 2013
The Exploratorium August 2009 - March 2012
McCann Worldgroup 2007 - 2009
Entercomm 2007 - 2008
Pearson Education February 2005 - November 2006
Skills
User Experience, Information Architecture, User Interface Design, Interaction Design, Web Project Management, Content Management, CSS, Content Strategy, Product Management, Wireframes, Git, Adobe Creative Suite, Drupal, Custom CMS Development, User Experience Design, Project Management, Software Project..., Usability Testing, Quality Assurance, User-centered Design, WordPress
Education
California College of the Arts 2001 — 2003
MFA, Fine and Studio Arts
University of Tennessee-Knoxville 1992 — 1997
BFA, Painting and Drawing
Aventine Hill Partners March 2012 - Present
KCI Medical April 2010 - February 2012
Harland Clarke August 2007 - February 2009
Harland Clarke February 2006 - August 2007
Harland Clarke June 2002 - February 2006
Harland Clarke June 2000 - June 2002
Harland Clarke April 1999 - June 2000
Schlumberger March 1998 - March 1999
Schlumberger August 1996 - March 1998
Schlumberger August 1995 - August 1996
Skills
Financial Analysis, Forecasting, Access, Budgets, Financial Reporting, SAP, Process Improvement, Management, Variance Analysis, Analysis, Leadership, Auditing, Consolidation, Account Reconciliation, Finance
Education
Certified Public AccountantNew York State
Bucknell University 1982 — 1986
B.S, Business Administration
Member: American Institute of Certified Public Accountants
T-Mobile July 2013 - Present
Harland Clarke June 2009 - May 2013
The Ritz-Carlton Hotel Company LLC January 2012 - February 2013
Sopris Medical Billing March 2002 - December 2007
Colorado Mountain Express May 1999 - August 2001
Colorado Mountain Express August 1995 - May 1999
Skills
Microsoft Office, Invoicing, Customer Experience, Social Media, Lead Generation, Call Center, Customer Service, Direct Marketing, Call Centers, Insurance, Training, Customer Retention, Leadership, Customer Satisfaction, Sales, Team Leadership, Salesforce.com, Account Management, CRM
Education
Parks College 2001 — 2002
Certificate, Medical Billing and Insurance Coding
Basalt High School 1978 — 1982
diploma, General Education
Colorado Mountain College
Arts, Photography, English
Harland Clarke April 1987 - Present
Junior Achievement of Orange County, CA 2009 - 2010
Clarke Checks 1987 - 1994
Education
California Polytechnic State University-San Luis Obispo 1980 — 1985
BS, Home Economics/ Minor Consumer Affairs
Westmont High School
Harland Clarke June 1999 - Present
Arcelor Mittal February 1980 - October 1998
Skills
Financial Analysis, Six Sigma, Forecasting, Process Improvement, Team Building, Strategic Planning, Cross-functional Team..., Leadership, Operational Excellence, Financial Modeling, Operations Management, Marketing Strategy, Project Management, Executive Management, Strategy, Program Management
Education
Northwestern University - Kellogg School of Management 1984 — 1987
MM, Finance
Colorado School of Mines 1975 — 1979
BS, Chemical & Petroleum-Refining Engineering
Alamo Colleges - St. Philip's College September 2015 - Present
Concorde Career Colleges June 2013 - Present
Lowe's Learning Solutions November 2012 - Present
Alamo Colleges - Northeast Lakeview College September 2013 - August 2015
Harland Clarke October 2005 - November 2012
Harland Clarke (Clarke American) June 2001 - October 2005
St. Philips College 1996 - 2004
Harland Clarke (Clarke American) August 2000 - June 2001
Our Lady of the Lake University September 1996 - May 2001
CACI International Inc January 1994 - August 2000
Skills
ADDIE, Instructor-led Training, Learning Management..., Instructional Design, E-Learning, Needs Analysis, Camtasia, Captivate, SnagIt, Training, Technical Writing, Leadership Development, Leadership, Process Improvement, Access, Visio, Cross-functional Team..., Software Documentation, Web Design, Blended Learning, Career Development, Integration, Learning Management, Adult Education, SharePoint, Employee Training, Training Delivery, Distance Learning, Hands-on Training, Program Management
Education
Webster University 1990 — 1992
Master of Arts (MA), Computer and Information Sciences and Support Services
Wayland Baptist University 1984 — 1990
Bachelor of Science in Occupational Education, Business Administration & Health Care Administration/Management
Community College of the Air Force 1971 — 1985
Associate of Arts and Sciences (A.A.S.), Health Care Administration/Management
Community College of the Air Force 1971 — 1985
Associate of Arts and Sciences (AAS), Instructor in Technology
Vernon Regional Junior College 1978 — 1980
Associate of Arts and Sciences (A.A.S.), Mid-Management
UL Environment May 2010 - Present
Harland Clarke July 1996 - June 2009
John H. Harland Co January 1996 - January 1999
Spiegel Teleservices, Inc January 1993 - January 1996
Spiegel Teleservices, Inc January 1990 - January 1993
Skills
Outsourcing, Advertising, Business Process, Time Management, Software Documentation, Leadership, Performance Management, Recruiting, MS Project, Continuous Improvement, Sales Management, Change Management, Project Management, Management, Program Management, Cross-functional Team..., Training, Customer Service, Process Improvement, Microsoft Office, Call Centers, Team Leadership, Account Management, Analysis
Education
Technology 2008 — 2010
associates, Science
DeVry Institute of Technology
Safeway April 2013 - Present
Daylight Donuts June 2011 - April 2013
Sell-Thru Services 2003 - 2007
Harland Clarke 1998 - 1999
Thomson Consumer Electronics 1996 - 1998
Skills
Performance Management, Recruiting, Employee Relations, Human Resources, B2B, Deferred Compensation, Job Descriptions, Job Evaluation, Performance Appraisal, Personnel Management, Program Management, Job Analysis, Management, Salary, Marketing
Education
Butler University 1995 — 1996
MBA, Human Resources
The Ohio State University 1983 — 1988
Bachelor of Science (BS), Hospitality Administration/Management
Liberty Enterprises June 2003 - September 2007
John H. Harland 2003 - 2007
Harland Clarke 2003 - 2007
CoreMark Inc. February 2001 - September 2002
Stonebridge Communications September 2001 - August 2002
QAI October 2000 - February 2001
Education
Delaware State University 1991 — 1995
PenRad Technologies April 2009 - Present
Harland Clarke October 2005 - April 2009
Skills
Medical Imaging, Microsoft Excel, Healthcare, Healthcare Information...
Education
Brown College 2004 — 2005
Associates, IT Networking & Information
Harland Clarke
Skills
Operational Excellence, Financial Services, Cross-functional Team..., Executive Management, Strategy, Customer Acquisition, Process Improvement, Relationship Management, Banking, Business Process..., Mergers & Acquisitions, Business Development, Analytics, Vendor Management, CRM
Education
Northwestern University - Kellogg School of Management
Executive Education - Innovation Management
Carlow College
Tara Materials, Inc. 2014 - Present
CSM March 2012 - Present
CSM October 2005 - March 2012
Xerox 1999 - 2004
Harland Clarke March 1995 - July 1999
Skills
Troubleshooting, Microsoft Office, Team Building, Team Management, CMMS, MP2, Continuous Improvement, Safety, TPM, PLC, Training, Leadership, Six Sigma, Process Improvement, Root Cause Analysis
Education
Georgia Piedmont Technical College 2012 — 2014
Associate's degree, Computer Systems Networking and Telecommunications
Dekalb Technical College 2010 — 2012
Cisco Networking Assocciate Certification
North Carolina Agricultural and Technical State University
Chemical Engineering Technology/Technician
Con-way, Inc November 2011 - Present
Siemens August 2010 - November 2010
Harland Clarke July 2005 - October 2009
DELPHAX TECHNOLOGIES INC 2005 - 2009
Xerox Corporation September 1986 - November 2004
Skills
Management, Lean Manufacturing, Customer Service, Customer Satisfaction, Six Sigma, Troubleshooting, Time Management, Preventive Maintenance, Medical Devices
Education
College of DuPage 2012 — 2014
Electro-mechanical Technical
Micro-Hard Technologies 2000 — 2001
Win/nt win/2k MCSE
DeVry University 1986 — 1988
Associates Applied Science, Electronics
National Parcel Logistics Inc. October 2013 - Present
Harland Clarke November 2012 - September 2013
WorkflowOne May 2009 - May 2012
WorkflowOne May 2009 - May 2012
John H. Harland April 2004 - May 2009
Harland Clarke Company July 1973 - March 2009
John H Harland February 1997 - April 2004
John H. Harland February 1996 - April 1997
John H. Harland August 1991 - February 1996
interchecks inc August 1973 - August 1991
Skills
Lean Manufacturing, Operations Management, Operational Excellence, Continuous Improvement, Process Improvement, Six Sigma, Purchasing, Logistics, Management, Leadership, Cross-functional Team..., Warehousing, Direct Marketing, Team Building, Vendor Management, Budgets, Training, Business Process..., Program Management, Project Management, Team Leadership, Manufacturing, Supply Chain Management, Sales, Negotiation, Digital Printing, Forecasting, Quality Assurance, 5S, Inventory Management, Kaizen, Supply Chain, Direct Mail, Offset Printing
Education
Centralia College 1971 — 1973
Associate's degree, General Studies
Confidential August 2007 - Present
Community in Schools January 2013 - April 2013
Harland Clarke June 1999 - January 2007
Skills
Customer Service, Research, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook, Teaching, Experience in coaching,..., Leadership Skills and..., Years of volunteer work..., Highly Professional,...
Education
Queens University of Charlotte 2009 — 2013
Bachelor's Degree, Human & Community Services
Central Piedmont Community College 2006 — 2009
Associate's degree, Human Services, General
Kohl's Department Stores September 2010 - Present
Harland Clarke November 2008 - September 2010
Wowtransitions 2010 - 2010
Harland Clarke January 2007 - November 2008
Harland Clarke August 2005 - January 2007
Skills
Training, Software Documentation, Leadership, Human Resources, Employee Training, Management, Team Leadership, Team Building, Project Planning, Interviews, Testing, Employee Benefits, Troubleshooting
Education
Des Moines Area Community College
Robert Morris University - Illinois
Harland Clarke March 2007 - October 2010
Greater Des Moines Sports Association 2000 - 2002
Alltel Information Services 1989 - 1998
Education
Central College 1980 — 1984
BS, Business Management, Secondary Education
Trisun Sundance Nursing and Rehab May 2011 - Present
Colonial Manor Care Center March 2011 - May 2011
COLONIAL MANOR NURSING & REHABILITATION January 2010 - March 2011
Central Texas Advocates For Seniors 2010 - 2011
CROSSROADS CHURCH January 2007 - January 2010
Harland Clarke 2008 - 2009
Harland Clarke 2007 - 2007
Harland Clarke 2006 - 2007
MICHALE GREGG SIGNATURE HOMES January 2006 - December 2006
Education
Colorado Christian University 2003 — 2003
Worldview, and Theology Studies; Theology and Music Studies
STARTEK April 2014 - Present
Harland Clarke October 2003 - November 2013
Future Call 2000 - 2003
Dusty Rose Reservation Center 1995 - 2000
Skills
Process Improvement, Quality Center, Quality Assurance, Requirements Analysis, Business Analysis, Call Centers, Motivating, Reporting, Reporting & Analysis, Performance Reporting, Team Building, Team Leadership, Customer Service, Strategic Planning, Supervisory Skills, Management, Leadership, Training, Employee Training, Sales, Coaching, Telecommunications, Microsoft Excel, Vendor Management, Outlook, B2B, Teamwork, Microsoft Word, Customer Satisfaction, Business Process..., Customer Experience, Cold Calling, Program Management, Human Resources
Education
Del Mar College 1994 — 1995
Music
Harland Clarke November 2005 - September 2010
Education
Central Piedmont Community College 2011 — 2011
Pharmacy Technician
Harland Clarke January 1981 - Present
Skills
Salesforce.com, Account Management, Relationship Management, Direct Marketing, B2B, Solution Selling, Direct Sales, Customer Retention, Cold Calling, Sales Process, Sales Presentations, Selling, Cross-functional Team..., Team Building, Process Improvement, Sales, Strategic Planning
Education
Cumberland University
Bachelor of Business Administration
Harland Clarke April 2012 - July 2012
MENTOR WORLDWIDE LLC October 2000 - September 2011
Magellan Behavorial Health January 1997 - October 2000
Skills
Active Directory, Symantec Backup, Cisco Switches, Server Administration, DHCP, DNS, Windows Server 2003, VPN, Windows Server, VMware, System Administration, Troubleshooting, Windows Server 2008, TCP/IP, Cisco, XP, Computer Hardware, Switches, Desktop Support, Backup Exec, Windows 7, Group Policy, Hardware, VMware ESX, Software Installation, WSUS, Antivirus, WINS, Laptops, Operating Systems, Windows, Servers
Education
DeVry Institute of Technology
Technical Degree, Electronics
Luxottica Retail February 2010 - Present
Harland Clarke March 1991 - May 2008
Skills
Microsoft Office, Data Entry, Inter-personal, Records Management, Internet, Customer Service, Inventory Management, Computers, Multi Tasking, Resourceful..., Time Management, Organization, Strong Oral and Verbal..., Exceptional Listener, Analytical Skills, Proofreading
Education
Dekalb Technical College 2008 — 2011
Associate of Science (A.S.), Business Adminstrative Technology
Harland Clarke January 2000 - Present
Hano Business Forms 1989 - 1999
Dragonware Hobbies 1988 - 1989
Lithonia Police Dept 1978 - 1988
Skills
Disaster Recovery, Virtualization, Technical Support, Process Improvement, Business Intelligence, Incident Management, Lotus Notes, Data Center, Business Continuity, Windows, Call Centers, Operating Systems, Requirements Analysis, IT Operations, Group Policy, Help Desk Support, Requirements Gathering, Service Delivery, Network Security, Software Documentation, Business Analysis, Project Management, Hardware, Printers, Laptops, Network Administration, Remote Desktop, Active Directory, Vendor Management, Access, Integration, VPN, Software Installation, Security, Troubleshooting, Computer Hardware, Switches, Infrastructure, Networking, Enterprise Architecture, Computer Security, Information Technology, Routers, Information Security
Education
Coastal Carolina Community College
Police Information Network, Accident Investigation, Radar, Police Tactics, Police Public Relations
Rockdale County High School
Harland Clarke June 2013 - Present
excelleRx April 2009 - May 2013
excelleRx October 2006 - April 2009
Flextronics June 2006 - October 2006
Skills
Microsoft SQL Server, Business Analysis, Software Quality..., Seapine Test Track Pro, Numara Track-It, Microsoft Office, Active Directory, Windows 7, Windows XP Pro, Desktop Computers, Laptops, Printers, Software Documentation, System Administration, Troubleshooting, Call Centers, Microsoft Exchange, Technical Support, Windows Server
Education
Concorde Career College-Memphis 1997 — 1998
Diploma, Pharmacy Technician/Assistant
The University of Memphis 1995 — 1997
Harland Clarke January 2013 - Present
Allied Barton Security Officer October 2010 - December 2012
Skills
Physical Security, Computer Hardware, Security Management, Surveillance, Sales Management, Project Management, Networking, Supervisory Skills, Team Building
Education
Kaplan College- Brownsville, Texas 2009 — 2010
Customer Support Specialist, Computer Systems Networking and Telecommunications
Career Point College 1999 — 2001
Associate's degree, Business Administration and Management, General