IBM Global Process Services
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IBM Global Process Services Employees
Paradigm Technology December 2014 - Present
IBM Global Process Services July 2002 - Present
IBM Global Process Services July 2002 - September 2014
Honeywell Process Solutions April 1997 - June 2002
McKesson February 1992 - April 1997
Continental Grain Company June 1982 - December 1992
Pennzoil July 1979 - June 1981
Skills
PMP certified (439565), Software Development, Unix, PMP, Windows Server, Servers, Data Center, Vendor Management, Disaster Recovery, Project Management, Integration, IT Strategy, IT Service Management, Infrastructure, IT Management, ITIL, Program Management
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master degree, Network and Communications Management, 3.86
University of Arizona 1980 — 1981
Accounting and Finance, 3.1
Colorado School of Mines 1973 — 1979
Bachelor of Applied Science (BASc), Mining and Mineral Engineering
IBM Global Process Services May 2012 - Present
Magyar Nan Ping Kft. 2012 - 2012
Piroska Gyula Tréning Kft. November 2011 - December 2011
California Coffee Company March 2011 - May 2011
Skills
English, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Lotus Notes, Technical Support, Teamwork, Human Resources, Employee Relations, Training Facilitation, Team Leadership, Leadership
Education
Eötvös Loránd Tudományegyetem 2007 — 2011
Bachelor of Arts (B.A.), English Culture
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2015 - Present
Health Care Services Corporation / BCBS Montana October 2012 - December 2014
CDF Services January 2011 - July 2012
HNTB January 2009 - December 2010
Contract Engagements January 2001 - December 2008
IBM Global Process Services January 1997 - December 2001
SHL Systemhouse January 1993 - December 1996
The Strifler Group January 1990 - December 1992
Skills
Program Management, Project Planning, Project Management, Full P&L Responsibility, Budget P&L, Team Leadership, Leadership Development, Cross-functional Team..., Change Management, Operations Management, Healthcare Information..., Technology Management, Technology Needs..., Information Security, Information Security..., IT Management, ITIL, IT Operations, IT Service Management, IT Outsourcing, IT Solutions, Strategy, Strategic Planning, CRM, Business Analysis, Business Intelligence, Outsourcing, Security, PMO, Integration
Education
Canterbury College 1992 — 1994
Bachelor of Science (BS), Management Information Systems, General, 3.75
Community College of the US Air Force 1975 — 1978
Associate of Science (A.S.), Electrical, Electronics and Communications Engineering, 3.9
ANH June 2009 - February 2014
Vancouver Oral Center for Deaf Children September 2008 - April 2009
Michigan State University August 2005 - May 2007
IBM Global Process Services January 2001 - January 2005
Skills
Public Speaking, Healthcare, Teaching, Therapists, Mental Health, Interventions, Project Management, Developmental..., Leadership Development, Program Development, Team Building, Cross-functional Team...
Education
Michigan State University 2006 — 2009
Equivalency Masters of Arts, Music Therapy
Delhi University 2001 — 2003
Masters Of Arts, Music
Delhi University 1997 — 2002
Bachelor of Arts (BA), Music
IBM Global Process Services October 2013 - Present
IBM Global Process Services April 2012 - October 2013
IBM Global Process Services January 2011 - April 2012
United Nations High Commissioner for Refugees (UNHCR) December 2007 - August 2010
IBM Global Process Services September 2006 - December 2007
IBM Global Process Services July 2005 - September 2006
Skills
Payroll, SAP, PeopleSoft, Access, Lotus Notes, Microsoft Office, Microsoft Excel, SAP HR, Siebel, Hungarian, Spanish, English, Windows XP Pro, Groupwise, Management, Organization, HR Policies, Deferred Compensation
Education
Budapesti Corvinus Egyetem 2010 — 2012
Executive Master in Business Administration., Business Administration and Management, General, Master
International Business School 2003 — 2007
Bachelor (Hons) of Arts in Business Studies, Business Administration and Management, General, Bachelor
AT&T February 2008 - Present
IBM Global Process Services September 1996 - January 2008
IBM May 1990 - September 1996
Skills
Project Management, Telecommunications, Vendor Management, Business Analysis, VoIP, IP
Education
Columbia University in the City of New York 1980 — 1983
Bachelor of Science (B.S.), Computer Science
Marriot November 2014 - Present
Accenture February 2014 - October 2014
IBM Global Process Services February 2013 - February 2014
GENPACT LLC August 2003 - January 2013
National Canvas Company January 2000 - July 2003
Skills
Six Sigma, Management, Time Management, BPO, Transition Management, Order to Cash, Analysis, Business Process Mapping, Re-engineering, Recruiting, Team Management, Vendor Management, Service Delivery, Business Process..., Process Management, Business Process..., Change Management, Call Centers, Outsourcing, Process Excellence
Education
Symbiosis institute of Management Studies 2004 — 2006
PG Diploma, Business Administration (Marketing)
Delhi University 1999 — 2002
Bachelor of Arts, Humanities
Accenture August 2010 - Present
IBM July 2008 - July 2010
IBM Global Process Services 2006 - 2008
IBM Global Process Services June 2003 - 2005
Vodafone Essar Telecom August 2001 - July 2003
Skills
Sales, Account Sales Strategies, BPO, Healthcare Industry, Pharmacy Benefit..., KPO, Business Process..., Analytics
Education
Delhi University
Sprint February 2012 - Present
TBG Technology Marketing Group April 2008 - November 2011
IBM Global Process Services January 2004 - December 2007
PeopleSoft March 1998 - November 2003
US Navy June 1988 - January 1998
Education
Harvard University 2013 — 2013
Professional Certificate in Project Management, Project Management, N/A
DePaul University 1984 — 1988
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.67
IBM August 2010 - Present
Auto-Owners Insurance December 2001 - June 2010
IBM Global Process Services June 1998 - April 2001
Skills
Integration, SQL, HTML, SDLC, Business Analysis, Windows, Project Management, Program Management, Vendor Management, MS Project, Resource Management, Team Leadership, COBOL, Easytrieve, JCL, TSO/ISPF, DB2, CICS
Education
Central Michigan University 2004 — 2006
Master of Arts (M.A.), Humanities/Humanistic Studies
Grand Valley State University 1994 — 1998
Bachelor of Science (BS), Computer Science
College Preparatory School 1972 — 1974
Berkeley H.S.
Select Source International August 2011 - Present
IBM Global Process Services June 2010 - August 2011
Teknobit Solution Inc April 2009 - June 2010
FSS Graphics & Advertisement January 2007 - February 2009
Skills
Technical Recruiting, Healthcare Recruiting, medica, Cold Calling, Screening, Talent Acquisition, Sourcing, Contract Recruitment, Strategic Planning, Job Boards, Databases, Vendor Management, Career Advice, Managing and Training, Client Relationship and..., Job Orders, Interviews, Management, Healthcare, Training, Internet Recruiting, Recruiting, Niche Talent Acquisition, Social Networking, SDLC, Recruitments, IT Recruitment, Recruitment Advertising, Employee Relations, Employee Benefits, Temporary Placement, Personnel Management, Resource Management, CRM, Screening Resumes, Onboarding, Account Management, Executive Search, Employee Engagement, Temporary Staffing, Negotiation, HRIS, HR Consulting, Applicant Tracking..., Performance Appraisal, Mentoring, Staffing Services, Staff Augmentation, Business Development, Team Management
Education
IILM Business School 2010 — 2012
MBA, Human Resource & Finance
IILM Business School 2009 — 2011
Post Graduate Program, Banking & Insurance, "A"
IILM Business School 2009 — 2011
French Learning, French Language and Literature, A
Delhi University 2006 — 2009
Bachelor of Commerce (B.Com.), Commerce
Flextronics International Kft. February 2015 - Present
Lear Corporation February 2012 - January 2015
MOL Group November 2010 - August 2011
PwC January 2009 - October 2010
PwC January 2007 - December 2008
PwC January 2006 - December 2006
IBM Global Process Services April 2005 - December 2005
PwC September 2004 - March 2005
Hungarian State Treasury February 2004 - September 2004
Skills
Internal Audit, External Audit, Internal Controls, Big 4, SOX Compliancy, Financial Reporting, IFRS, Team Management, Project Management, English, German, Process Audit, Sarbanes-Oxley Act, Auditing, International Tax, Financial Analysis, Managerial Finance, Team Leadership, Accountability, Sarbanes-Oxley, Analysis, Financial Audits, Business Process, Finance, Management, Accounting, Financial Accounting, Consolidation, Financial Statements, US GAAP, Assurance, Risk Management, Budgets
Education
Budapesti Corvinus Egyetem 1997 — 2003
Master's degree, International Relations and Affairs
Diageo BSC July 2013 - Present
Anheuser-Busch InBev July 2012 - June 2013
Anheuser-Busch InBev November 2009 - April 2010
Anheuser-Busch InBev July 2006 - November 2009
IBM Global Process Services March 2005 - July 2006
Diageo March 2003 - March 2005
Diageo November 2001 - March 2003
Skills
Shared Services, People Management, Change Management, Process Improvement, Controlling, SAP, Excel, Problem Solving, FMCG, SAP R/3, Project Implementation, English, SOX, Customer Service, Business Process..., Risk Management, Team Leadership, Cross-functional Team..., Team Management, Account Management, KPI, Internal Controls, Management, Project Management, Budgets, Procurement, Continuous Improvement, Training, Forecasting
Education
Budapesti Corvinus Egyetem 1995 — 2000
Bachelor's degree, Logistics, EU studies
Eötvös Gimnázium 1990 — 1994
Verizon FiOS October 2011 - Present
SCI Technology 2000 - 2007
IBM Global Process Services January 1997 - June 2005
Skills
Technical Support, Troubleshooting, Call Centers, Computer Hardware, Windows 7, Windows XP, Customer Support, Networking, Help Desk Support, Telecommunications, LAN-WAN, TCP/IP, Software Installation, Customer Satisfaction, Active Directory
Education
Carlow University 1996 — 1997
Information Technology
Teachey Coastal Realty, LLC June 2013 - Present
Townsend Real Estate April 2012 - May 2013
Teachey Coastal Realty, LLC May 2007 - April 2012
Coldwell Banker Sea Coast Realty February 2005 - May 2007
IBM Global Process Services October 1967 - January 2004
Skills
Townhomes, Buyer Representation, Move Up Buyers, New Homes, Vacation Homes, Real Property, Foreclosures, Investment Properties, Listings, Relocation, First Time Home Buyers, New Home Sales, Sellers, Short Sales, Single Family Homes
Education
East Carolina University
Bachelor of Science (BS), Business Administration
Railinc March 2011 - Present
OpenGambit, LLC December 2010 - June 2012
Island Insurance Company October 2006 - March 2011
IBM Global Process Services September 2005 - October 2006
Nagarro February 2004 - September 2005
Skills
Java, SOA, Spring, Spring Batch, Hibernate, apache camel, JavaScript, gwt, Ext JS, Flex, jQuery, Oracle SQL, Microsoft SQL Server, H2, Tomcat, Websphere, Weblogic, JBPM, Drools, Duckcreek, AXWAY FTP, Eclipse, Maven, ant, Jackrabbit, Agile Methodologies, ESB, ServiceMix, Servlets, Java Enterprise Edition, Struts, Web Services, Web Applications, AJAX, CSS, J2EE Application..., JUnit, JDBC, XML, SOAP, JSP, JMS, MySQL, Log4j, SDLC, Core Java
Education
Maharshi Dayanand University 2001 — 2004
Master of Computer Applications (M.C.A.), Computer Science
University of Delhi 1997 — 2000
Bachelor of Commerce (B.Com.), Accounting
Jawahar Navodya Vidyalya Birauli (Samastipur) 1995 — 1996
+2, Maths and Biology, XII
Jawahar Navodya Vidyalya Bikram (Patna) 1989 — 1994
Secondary Schools
IBM Global Process Services November 2013 - Present
Central European Management Intelligence (CEMI) October 2012 - October 2013
General Motors October 2009 - October 2012
General Motors April 2007 - October 2012
Kazakhstani Institute of Reconstruction and Development October 2004 - March 2005
Skills
Operations Management, Supply Chain, MS Project, Project Coordination, Project Management, Automotive, Supply Chain Management, Analysis, International Project..., Continuous Improvement, New Business Development, Software Documentation, Team Leadership, Contract Negotiation, Negotiation, Business Analysis, Business Strategy, Business Planning, Change Management, Data Analysis, Program Management, Cross-functional Team..., Process Improvement, Strategy, Management
Education
Central European University 2012 — 2014
Executive MBA, Business School
CEU Business School 2006 — 2007
Master of Science, Information Technology Management
Karaganda State Technical University 2001 — 2006
System Engineer, Automated design systems
Warfare Deliverance Ministries, Inc. May 2007 - Present
IBM Global Process Services November 1987 - October 2008
IBM Microelectronics Division September 1978 - November 1987
Skills
Training, Customer Service, Bible, Community Outreach, Nonprofits, Event Management, Team Leadership, Public Speaking, Leadership Development, Teaching, Management, Leadership, Team Building, Staff Development, Administration
Education
Champlain College
Information Technology
WarfarePlus Deliverance Ministries
Deliverance and Spiritual Warfare
J. M. Smith Corporation April 2014 - Present
FGP April 2014 - December 2014
IBM Global Process Services August 2013 - April 2014
Nutra Manufacturing Inc May 2008 - August 2013
New Prospect Church September 1997 - January 2010
International Wire-High Performance Conductors October 2006 - May 2008
Transaction Technology Corp March 2005 - October 2006
Faurecia May 2000 - August 2004
Network Systems International March 1998 - March 2000
Skills
SQL, ERP, HTML, Management, Manufacturing, Microsoft Excel, Microsoft Exchange, Microsoft Office, Microsoft SQL Server, Process Improvement, Programming, Project Management, Quality Assurance, Requirements Analysis, SSIS, Security, Servers, SharePoint, T-SQL, Team Leadership, Training, Troubleshooting, VB.NET, Visual Basic, Windows, Access, Analysis, Disaster Recovery, SAP, System Administration
Education
Columbia International University 2010 — 2014
Master of Divinity (M.Div.), Theological and Ministerial Studies, 3.5
University Of South Carolina 2002 — 2007
Bachelor of Arts Degree, Information Systems and Management; Business Information Systems and Education
Spartanburg Technical College 1997 — 1999
Associate Degree, Computer Technology; Computer Technology
IBM Global Process Services September 2013 - Present
IBM Global Process Services March 2013 - August 2013
CEMEX June 2012 - February 2013
UniCredit Leasing Hungary February 2011 - December 2011
Skills
SAP, Microsoft Excel, Lean Six Sigma, Customer Service, Financial Analysis, PowerPoint, Teamwork, Accounting, Access, Visual Basic, English, French
Education
Budapest Business School 2007 — 2013
Bachelor of Science (BSc), Accounting and Finance
Petőfi Sándor French bilingual high school 2002 — 2007
High School
Mentor Graphics November 2014 - Present
PYRAMID CONSULTING March 2014 - June 2014
Collabera November 2013 - January 2014
JOSEY'S RESTAURANTS INC September 2009 - March 2013
IBM Global Process Services May 2007 - May 2009
Kroger November 2000 - May 2003
State of Oregon - DHS November 1997 - December 2000
PRINCESS CRUISES February 1989 - November 1997
State Farm Insurance September 1987 - February 1989
Skills
Help Desk Support, FTP software, Systems Administration, TCP/IP, Mainframe, TSO, Process Improvement, Management, SAP, Business Analysis, SharePoint, Analytics, Sourcing, Temporary Placement, Call Center, Outlook, Training, Strategic Sourcing
Education
State of Oregon 1999 — 1999
Certificate, COBOL Programming, 3.5
Chemeketa Community College 1985 — 1986
Certificate, Accounting, 3.5
Chemeketa Community College 1966 — 1968
Associates, Information Technology, 4.0
eMagin Corporation February 2014 - Present
IBM Global Process Services May 2004 - Present
IBM Global Process Services March 2011 - 2013
IBM Global Process Services 2001 - 2004
IBM Global Process Services 1998 - 2001
IBM Global Process Services 1994 - 1998
Dutchess County Office of Computer Informtion Systems March 1979 - March 1982
Skills
IT Service Management, ITIL, Process Improvement, Service Management, Software Documentation, Lotus Domino..., Disaster Recovery, IT Management, Requirements Analysis, IT Strategy, Outsourcing, Business Process, PMP, Cloud Computing, Business Process..., Service Delivery, Enterprise Architecture, Solution Architecture, Process Management, Data Center, Integration, Professional Services, PMO, Project Portfolio..., Global Delivery, Program Management, Software Project..., IT Operations, Governance, Project Delivery, Incident Management, Leadership, Sla, Vendor Management, Business Analysis, IT Outsourcing, Business Transformation, Microsoft Office, Call Center..., Customer Service, Visio 2003, Cost Case Sizing, Proposal Writing, Trend Analysis, Domino Document Manager, Data Analysis, ISO 9001, ITIL v3 Foundations..., Resource Management, SDLC
Education
Dutchess Community College 1977 — 1979
Associates in Applied Science, Programming
The Bethlehem Artisan January 2010 - Present
IBM Global Process Services January 2000 - April 2004
Johnson & Johnson July 1997 - January 2001
Skills
Microsoft Office, Event Planning, Advertising, Public Relations, Public Speaking, Contemporary Art, Event Management, Web Design, Customer Service, Photography, Online Marketing, Blogging, Social Media, Strategic Planning, Management, Graphic Design, Photoshop, Project Management, SEO, Windows
Education
Northampton Community College 2009 — 2014
Business Management, Business Administration and Management, General
DeVry University 1982 — 1984
Electronic Engineer, Electrical and Electronics Engineering, Graduate
Pitney Bowes July 2015 - Present
IBM March 2014 - Present
IBM Global Process Services March 2012 - March 2014
IBM Global Process Services October 2009 - March 2012
IBM September 2005 - August 2007
Skills
Business Transformation, BPO, Solution Selling, SaaS, Outsourcing, Cloud Computing, Business Strategy, Management Consulting, Change Management, Offshoring, Business Analysis, Business Development, Business Process..., CRM, Program Management, Business Process, Start-ups, Process Improvement, Service Delivery, Professional Services, Leadership, Team Management, Operations Management, Vendor Management, Call Centers, Analytics, Business Intelligence, Lead Generation, Strategy, Management, IT Strategy
Education
Cornell University 1987 — 1991
Bachelor of Arts (B.A.), Government
University of Pennsylvania 1991 — 1993
Master of Arts (M.A.), Political Science
IBM Global Process Services January 2010 - Present
Morgan Stanley Wealth Management January 2002 - November 2009
Citigroup, Global Wealth Management February 1998 - November 2001
Citi January 1995 - January 1998
Skills
Cloud Computing, Sales Management, Production Managment, Outsourcing Management, Negotiation, Team Management, Wealth Management, Financial Reporting, Business Analytics, Strategic Planning
Education
Cornell University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Microsoft June 2014 - Present
Arista Networks, Inc. August 2013 - December 2013
Microsoft May 2013 - August 2013
Cornell University January 2011 - May 2013
PwC July 2012 - August 2012
IBM Global Process Services June 2012 - June 2012
Ernst & Young July 2011 - August 2011
Skills
C, PHP, HTML, SQL, JavaScript, VBA, Programming, Financial Modeling, Public Speaking, Microsoft Word, CSS, Software Engineering, MySQL, Linux, Photoshop, Teaching, Leadership, Qualitative Research, Entrepreneurship, Git
Education
Cornell University 2010 — 2014
Bachelor's degree, Computer Science / Economics
Shanghai Foreign Language School 2003 — 2010
Concentrix February 2014 - Present
IBM Global Process Services December 2012 - January 2014
LKQ Corporation February 2012 - December 2012
KLG Jones, LLC May 2010 - February 2011
RBC Insurance May 2005 - April 2010
Skills
Automotive, iPhone, Microsoft Office, Engineering, Problem Solving, Microsoft Excel, Customer Service, Microsoft Word, Lotus Notes, Mechanical Engineering, Process Improvement, Analysis, Teamwork, Troubleshooting, Testing, Windows, Data Analysis, Invoicing, System Administration, Insurance
Education
Clemson University 2004 — 2009
Bachelor of Science (BS), Mechanical Engineering
Wade Hampton High School
Ricoh Americas Corporation August 2014 - Present
Arizona Premier Realty Homes & Land LLC October 2013 - Present
Tata Consultancy Services May 2012 - August 2014
West USA Realty January 2011 - October 2013
IBM Global Process Services July 2011 - May 2012
Computer Doctors May 2010 - May 2012
Az Premier Realty January 2010 - January 2011
Swift Transportation November 2010 - December 2010
IKON Office Solutions October 2004 - May 2010
High Profile Realty August 2003 - January 2010
Skills
Windows, A+ Certified, Wireless Networking, Computer Repair, Consulting, Networking, Windows 7, Windows Server, Servers, Help Desk Support, Laptops, Printers, Computer Hardware, Network Administration, Troubleshooting, Active Directory, Technical Support, Software Installation, Hardware, XP, System Administration, Microsoft Exchange, Software Documentation, BMC Remedy, ITIL, Security, VPN
Education
Keller Graduate School of Management of DeVry University 2014 — 2017
Master of Networks and Communication, Project Management, wireless technology
Keller Graduate School of Management of DeVry University 2014 — 2017
Masters of Networking and Communication, Network design, project management, wireless technology
DeVry University Phoenix 2012 — 2014
BSTM, Information Technology, 4.0
Cortez High 1981 — 1984
Diploma, General Studies, 4.513
Cortez High 1981 — 1984
NA, General Education
Glendale Community College
St. Catherine Hospital August 2014 - Present
Community Hospital and St. Catherine Hospital January 2013 - July 2014
Kaufman Hall December 2011 - January 2013
Community Healthcare System May 2011 - December 2011
St Mary Medical Center December 2007 - April 2011
Franciscan Alliance, Inc. July 2005 - December 2007
Chase July 2003 - July 2005
IBM Global Process Services July 2001 - July 2003
Skills
Financial Analysis, Process Improvement, Accounting, Finance, Financial Reporting, Budgets, Financial Modeling, Leadership, HIPAA, Healthcare, Hospitals, Revenue Cycle
Education
DePaul University
Bachelor of Science (B.S.), Finance
Purdue University Calumet
Master of Business Administration (MBA), Accounting Concentration
IBM Global Process Services 2013 - Present
IBM ISSC Hungary Kft. January 2008 - Present
Skills
Customer Service, Microsoft Office, Team Management, Microsoft Excel, Call Center, Project Management, Outsourcing, Process Improvement, Management, Performance Management
Education
Budapesti Gazdasági Főiskola 1998 — 2002
Bachelor's degree, Economics
Factset November 2013 - May 2014
IBM Global Process Services April 2013 - September 2013
Foundation For Enterprise Management Innovations, Inc. April 2012 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Powerpoint, PowerPoint, Strategic Planning, Business Strategy, Project Management, Microsoft Word, Photoshop, Risk Management, Event Management, Market Research, Marketing, Management, Human Resources, Business Analysis, Sales, Recruiting, PSAT, Marketing Strategy, Organizational..., Brand Activation, Team Management
Education
De La Salle University 2009 — 2012
Bachelor of Science in Business Management
Miriam College High School 2005 — 2009
Staples January 2013 - Present
IBM Global Process Services November 2010 - January 2013
Commonwealth Games Delhi 2010 January 2009 - October 2010
Adecco April 2007 - January 2009
Intouch Solutions 2005 - 2007
Skills
Employee Engagement, Talent Management, Talent Acquisition, Team Management, Technical Recruiting, Employee Relations, Performance Management, Software Project..., SDLC, CRM, Screening, Benefits Negotiation, Training, Sourcing, Leadership, Recruiting, Human Resources, Management, Teamwork, Strategy, Vendor Management, Executive Search
Education
Delhi University
IBM Global Process Services September 2011 - July 2013
SearchWorks February 2010 - September 2011
Kranium HR Services Pvt Ltd June 2008 - January 2010
Skills
Benefits Negotiation, Talent Management, Executive Search, Recruiting, Technical Recruiting, Talent Acquisition, Sourcing, Management, Team Management, Screening, Screening Resumes, Interviews, Employee Engagement, Internet Recruiting
Education
Christ University, Bangalore 2006 — 2008
MA, Sociology
Wipro Infotech June 2014 - March 2015
IBM India Private Limited February 2014 - June 2014
IBM Canada Ltd. September 2010 - January 2014
IBM Global Process Services August 2006 - September 2010
Vishal Ratail Ltd February 2005 - July 2005
Skills
SAP Implementation, SAP R/3, SAP MM, ABAP, SAP ERP, SD, SAP MM Module, SAP MDM, SAP SRM, SAP Data Services, SAP FICO, SAP Warehouse Management, SAP PP, SAP SD, SAP Portal, Master Data Management, ECC, SAP XI, Requirements Analysis
Education
APSU 2000 — 2006
MS, Computer Science
Devi Ahilya Vishwavidyalaya 1999 — 2002
Bachelor's degree, Computer Science
Christie Digital Systems December 2014 - Present
Deloitte July 2014 - November 2014
Accessible health care of Atlanta July 2013 - April 2014
Turkish American Chambers of America Southeast US October 2012 - May 2013
IBM Global Process Services November 2009 - April 2012
Felkris Pharmacy October 2008 - June 2009
Ahmadu Bello University, Zaria. March 2008 - September 2008
Starcomms October 2006 - March 2008
Skills
Business Analysis, Procurement, Customer Relations, Change Management, Problem Solving, Excel, MySQL, SAP, Requirements Gathering, Requirements Analysis, Business Process, ERP, Business Intelligence, Consultancy, SDLC, SQL, Databases, Business Management, Agile, Supply Chain Management, MS Project, Management Consulting, SQL Server, Team Leadership, Analysis, Business Strategy, Decision Support, Microsoft Excel, SAP R/3, ITIL, Business Objects, Management, Market Research, UML, Business Process..., Data Analysis, IT Strategy, Business Process Design, Vendor Management, Process Improvement, CRM, Project Management, Project Delivery, Integration, Data Warehousing, PMO, IT Management, Business Requirements, Customer Service
Education
Mercer University 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Coventry University 2008 — 2009
Master's degree, Management informations systems, Merits
command secondary school 1992 — 1998
Secondary school leaving certificate, Sciences
VFS Global August 2014 - Present
ARC Events Inc. January 2013 - Present
Innovative Vision Marketing Inc. November 2008 - June 2013
Sutherland Global Services July 2005 - December 2007
IBM Global Process Services October 2003 - June 2005
Skills
Project Management, Operations Management, Marketing Communications, Sales Management, Event Planning, Event Management, Social Media Marketing, Call center start-up, Call Center Development, Integrated Brand..., Brand Developement, Marketing Management, People Skills, Risk Management, Market Analysis, Sales Promotion, BPO, Team Management, Management, Team Leadership, Business Strategy, Business Development, Team Building, Call Centers, Business Analysis, Talent Management, Process Improvement, Strategic Planning, Business Process..., CRM, Outsourcing, Budgets, Sales, Customer Retention, Performance Management, Vendor Management, Leadership, Brand Development
Education
Centennial College 2008 — 2008
Post Grad Diploma
Himachal Pradesh University 1999 — 2002
B. A.
Kendriya Vidyalaya 1986 — 1998
School
Texas Comptroller of Public Accounts October 2014 - Present
Exelis June 2012 - September 2014
ITT Systems January 2012 - June 2012
ITT Systems October 2011 - January 2012
ITT Systems September 2007 - October 2011
IBM July 2006 - September 2007
IBM Global Process Services September 1999 - July 2006
IBM Global Process Services January 1998 - September 1999
Vanstar contracting company May 1997 - January 1998
AeroTech Contracted to Timberland Company December 1996 - May 1997
Skills
Time management skills, People management skills, interpersonal..., business communication..., verbal communication..., Business management..., Strategic Thinking, Effective listening..., Decision making skills, Problem solving skills, Teamwork skills, Coaching skills, Quick learning skills, Effective study skills, Analytical Skills, Resourcefulness, Responsibility, Reliability, Critical thinking skills, Customer service skills, Patience, Multi-Tasking, Diplomacy Skills, Management, Time Management, Customer Service, Teamwork, Problem Solving, Troubleshooting, Change Management, Security, Network Engineering, Training, Active Directory, Critical Thinking, Switches, Technical Support, Microsoft Exchange, Coaching, Network Security, Business Communications, Security Clearance, Software Documentation, Information Technology, LAN-WAN, Information Assurance, System Administration, Windows, Cross-functional Team..., Interpersonal...
Education
University of Phoenix 2003 — 2007
Bachelor, Information Systems
Community College of the Air Force
Bachelor of Science (B.S.), Information Systems
IBM Global Process Services December 2013 - Present
Kenexa, an IBM Company August 2013 - November 2013
Kenexa November 2010 - July 2013
HRsmart, Inc January 2006 - March 2010
HRsmart, Inc. January 2004 - December 2005
PageNet, Inc. January 1999 - January 2001
PageNet, Inc. January 1998 - January 1999
Skills
Project Management, Change Management, Talent Acquisition, Start-ups, Succession Planning, Performance Management, Salesforce.com, Solution Selling, Human Resources, Recruiting, Vendor Management, Business Process..., Operations Management, Cross-functional Team..., Strategy, Process Improvement, Team Leadership, Management, Business Analysis, Project Planning, SaaS, Business Process, Strategic Planning, Leadership, CRM, Customer Satisfaction, Entrepreneurship, Outsourcing, Professional Services, MS Project, Program Management, HRIS, Consulting, Training, SDLC, Organizational..., Applicant Tracking..., Personnel Management, Talent Management, Conflict Management, Learning Management, Key Account Development
Education
University of North Texas 1987 — 1990
Accounting
Collin County Community College 1983 — 1986
Accounting
Del Mar College 1971 — 1973
Business
Analysts International Corporation (AIC) August 2013 - November 2013
IBM Global Process Services May 2012 - December 2012
Wipro Technologies August 2011 - February 2012
KDOT February 2010 - September 2010
ASK 2010 - 2010
Contract Programmer 2010 - 2010
CIBER 2009 - 2009
TRi Consultants 2000 - 2009
DST Systems March 2008 - September 2008
Pearson Measurement 2007 - 2007
Skills
COBOL, JCL, DB2/SQL, VSAM, DB2, SQL, QMF, TSO, Fileaid, Endevor, Easytrieve, MVS, SPUFI, Mainframe, Xpediter, IBM Mainframe, Syncsort, IBM Utilities, Intertest, ISPF, CICS, Production Support, Requirements Analysis, Systems Analysis, SDLC, Relational Databases
Education
Johnson County Community College 2012 — 2015
Biotechnology Certificate, Biotechnology
Johnson County Community College 2000 — 2010
Certificate, Computer Science
DePaul University 1997 — 1998
Certificate, Computer Science
University of Iowa 1969 — 1972
MA, Library Science
IBM August 2013 - Present
IBM Global Process Services July 2011 - July 2015
IBM Daksh Business Process Services November 2007 - June 2011
IBM Daksh July 2004 - October 2007
ePLDT 2001 - 2004
Skills
Outsourcing, BPO, Service Delivery, Business Process..., Business Transformation, Call Center, Call Centers, Change Management, Employee Engagement, Global Delivery, Human Resources, Vendor Management, Transition Management, Team Leadership, Team Management, Team Building, Sla, Resource Management, Quality Assurance, Process Improvement, Project Delivery, Training, Management, Offshoring, Performance Management, Project Management, Workforce Management, Business Process, CRM, Business Analysis, Business Process..., Program Management, People Management, Leadership, Customer Service
Education
De La Salle University 1998 — 2001
Business Administration Major in Business Management
University of the Philippines 1995 — 1998
Civil Engineering
Spokeo July 2015 - Present
Spokeo July 2013 - July 2015
Cornell University January 2013 - May 2013
Cornell University September 2012 - May 2013
IBM Global Process Services July 2011 - March 2012
Software School, Fudan University September 2011 - January 2012
Software School, Fudan University September 2010 - July 2011
Skills
Java, Ruby, Amazon Web Services..., SQL, Algorithms, C++, Python, Databases, Machine Learning, Project Management, JavaScript, Information Retrieval, JSP, HTML, C, CSS, Ruby on Rails, Computer Science, AJAX, Verilog, Prolog, Artificial Intelligence, Perl
Education
Cornell University 2012 — 2013
Master of Engineering (M.Eng.), Computer Science
Fudan University 2008 — 2012
Bachelor of Engineering, Software Engineering
Emory University Goizueta Business School August 2014 - Present
IBM Argentina November 2012 - July 2014
IBM Global Process Services December 2010 - November 2012
Trinity Snow .S.A September 2008 - December 2010
Trinity Snow S.A. March 2005 - September 2008
Suplementos Naturales S.A. April 2004 - March 2005
Skills
SAP ERP, Team Leadership, International Business..., Microsoft Office, Financial Accounting, Project Management, Oil & Gas Industry, Commodity Markets, People Skills, Analytical Skills, Leadership, Microsoft Excel
Education
Universidad Argentina de la Empresa 2004 — 2010
Bachelor of Business Administration (B.B.A.), Business/Managerial Economics, Minor in International Business Administration
St. Edward's University 2008 — 2009
Minor, International Business/Trade/Commerce
Emory University - Goizueta Business School
Paul Hastings September 2015 - Present
North Carolina Office of the Commissioner of Banks March 2014 - May 2015
North Carolina Office of the Commissioner of Banks November 2012 - March 2014
IBM Global Process Services September 2011 - October 2012
Center for Responsible Lending May 2008 - September 2011
UNC Community Development Law Clinic August 2007 - May 2008
Self-Help July 2007 - August 2007
North Carolina Real Estate Commission May 2007 - July 2007
Grameen Foundation May 2006 - August 2006
Skills
Community Outreach, Corporate Law, Legal Writing, Community Development, Policy Analysis, Legal Research, Policy, Research, Public Policy, Public Speaking, Nonprofits, Civil Litigation, Litigation, Mortgage Banking, Financial Services, Negotiation, Settlement Agreements, Bank Secrecy Act, Anti Money Laundering, Mortgage Lending, Data Privacy, Cyber-security, Government Relations, Governmental Affairs, Licensing, Finance, Legislation, Banking, Corporate Governance, Government, Management, Hearings, Training, Loans
Education
University of North Carolina at Chapel Hill 2005 — 2008
Juris Doctor, Law
East Carolina University 2002 — 2005
BSP, Political Science
Ariba September 2014 - Present
IBM Global Process Services January 2013 - August 2014
International Business Machines June 2007 - May 2014
Oracle December 2003 - July 2007
SAP Global Marketing April 2002 - August 2003
Descartes 1999 - 2001
i2 Technologies 1998 - 2001
Celerity Solutions 1997 - 1999
Tower Group/FedEx Trade Networks Trade Services, Inc. January 1992 - December 1996
Skills
Enterprise Software, Strategy, Go-to-market Strategy, SaaS, Product Marketing, Product Management, Strategic Partnerships, Supply Chain, Professional Services, Solution Selling, CRM, Cloud Computing, Logistics, Business Intelligence, Sales Enablement
Education
Northeastern University - Graduate School of Business Administration 1998 — 2001
MBA
Syracuse University 1982 — 1986
BS/MBA
Anthem, Inc. April 2015 - Present
IT Project Manager at CDI April 2010 - Present
IBM April 2010 - Present
IBM Global Process Services August 2002 - Present
IBM IT Project Manager at IBM August 2002 - Present
WellPoint 2009 - 2010
Dime Savings Back 1987 - 1998
Skills
Vendor Management, ITIL, PMP, IT Service Management, Cross-functional Team...
Education
Fashion Institute of Technology 1982 — 1984
Richmond Hill High School 1970 — 1974
Academic
Snelling Staffing Services - Metro Atlanta January 2015 - Present
Sharron Ragan Companies March 2013 - December 2014
Atlanta Artists Center, Inc June 2012 - February 2013
Faith And The City October 2007 - February 2012
IBM Global Process Services June 2002 - October 2007
Skills
Office Management, Customer Service, Data Entry, Management, Fundraising, Budgets, Administrative..., QuickBooks, Training, Marketing, Nonprofits, Problem Solving, Database Administration, Social Media, Program Management, Administrative..., Non-profit..., Executive Support, Document..., Customer Service Skills, Event Pla, Problem Resolution, Account Management, Travel Coordination, Team Building,..., Volunteer Training, Accurate Data Entry, Microsoft Office
Education
Savannah College of Art and Design 2015 — 2019
Bachelor of Fine Arts (B.F.A.), Painting
DeVry University 2012 — 2016
Bachelors of Science, Human Resources Management
Southside High School 1993 — 1997
Rockwell Automation December 2014 - Present
AIM Specialty Health March 2014 - Present
IBM Global Process Services October 2013 - February 2014
HSBC April 2012 - October 2013
IBM March 2011 - April 2012
Bucyrus International February 2011 - June 2011
Discover Financial Services June 2010 - May 2011
FANUC AMERICA March 2009 - June 2010
Discover Financial Services March 2008 - March 2009
HSBC June 2007 - March 2008
Skills
Server Architecture, TSM, Legato, AIX, Unix, Virtualization, Disaster Recovery, High Availability, Linux, Red Hat Linux, Performance Tuning, SAN, Data Center, Storage Area Networks, Shell Scripting, RedHat, DNS, System Administration, Apache, Tivoli, Clustering, VMware ESX, ITIL, Security, Storage, TCP/IP, Operating Systems, Hardware, Capacity Planning, Business Continuity, Architecture, Solaris, Cluster, NAS, EMC Storage, Infrastructure, Brocade, DB2, DS4000, Oracle, Oracle RAC, Enterprise Software, Servers, HP-UX, Enterprise Architecture, NFS, VMware, Data Warehousing, Business Intelligence, Perl
Education
DeVry University
Bachelor of Engineering (BEng)
The Boeing Company 2004 - 2014
IBM Global Process Services 2000 - 2004
Skills
Negotiation, Real Estate Transactions, Customer Service, Marketing, Leadership, Structures, Material Analysis, Stress Analysis, Management, Management Development, Hands-on leader, Engineering Management, Lead Change, Self-starter, Lifestyle Counseling, Relationship Management, Supplier Diversity, Supplier Quality, Supplier Development, Critical Thinking, Critical Infrastructure, Manufacturing Operations, Manufacturing..., Compliance Operations, Compliance..., FAA, Federal Aviation..., Planning & Execution of..., Travel Arrangements, Program Management, Project Management, Aircraft, Value Stream Mapping, Purchasing, Cross-functional Team..., Six Sigma, Systems Engineering, Aerospace, Continuous Improvement, Lean Manufacturing, Process Improvement, Sales
Education
Central Washington University
Stevens Institute of Technology
Tools & Techniques of Project Management
Boeing Certificate of Training
Commercial Aircraft Engineering, Payloads and Structures
Law Offices of James Scott Farrin March 2014 - Present
Brent Adams & Associates December 2012 - March 2014
IBM Global Process Services August 2010 - December 2012
CBCS January 2010 - March 2010
Purpose Institute September 2007 - May 2008
Purpose Institute August 2005 - May 2008
Skills
Spanish-speaking, Translation, Mortgage Servicing, Legal Research, Legal Writing, Collections, Document Management, Phone Etiquette, Call Center, Training, Notary Public, Needles, Workers Compensation, Mediation, Litigation, Microsoft Office, Personal Injury, Westlaw, Legal Assistance, Document Drafting, Editing, Call Centers, Litigation Support, Spanish
Education
Meredith College 2012 — 2013
Certificate, Paralegal
Capital University 2005 — 2009
Bachelor of Arts (B.A.), Sociology
IBM July 2015 - Present
Anheuser-Busch InBev February 2011 - Present
IBM Global Process Services July 2010 - January 2011
IBM Global Process Services July 2009 - June 2010
IBM Global Procurement Operations May 2007 - June 2009
Metropolitan Szabo Ervin Library August 2005 - May 2006
Shell February 1998 - May 2003
Skills
Process Improvement, Procurement, Outsourcing, Management, Business Process, ERP, People Management, Project Management, Supply Chain Management, Business Strategy, Business Process..., Six Sigma, Microsoft Excel, Prezi, E-procurement, Contract Management, Lean Sigma, Information Management, Reasoning Skills, Critical Thinking, SAP MDM, Information Analysis, Social Media, Process Enhancement, SAP MM, SAP SRM, E-business, Excel, People Skills, Scripting, Process Engineering, Systems Analysis, Information..., Document Management, Cross-functional Team..., Microsoft Office, Change Management, Data Analysis
Education
Central European University 2013 — 2015
Executive Master of Business Administration (EMBA)
University of Szeged 2003 — 2008
Master, Communication (Major: Journalism / Minor: International Communication)
University of Szeged 2003 — 2008
Master, Computer Science of Library
Vanguard Professional Staffing November 2014 - Present
ALLSCRIPTS POWERED BY CENTRIX HEALTH March 2015 - May 2015
Dept of Health and Human Services August 2012 - March 2015
US Security Associates May 2011 - July 2012
IBM Global Process Services November 2010 - February 2011
Noble Resouces August 2004 - November 2008
Skills
Customer Service, Sales, Curam database, Microsoft Office, Microsoft Word, Microsoft Excel, Management, Healthcare, Data Entry, Social Services, Medical Billing, Billing Process, Environmental Science, Employee Training, Time Management, Call Centers, Troubleshooting, Customer Satisfaction, Leadership, Interviews, Training
Education
Capella University 2013 — 2014
Bachelor of Business Administration (B.B.A.), Healthcare Management
Ultimate Medical Academy-Tampa 2010 — 2012
Associate of Arts (A.A.), Healthcare Science
WSI WORLD July 2015 - Present
IBM Global Services 2013 - March 2015
BNI 2015 - 2015
IBM Global Process Services 1998 - 2015
IBM Global Business Services 2011 - 2013
IBM 1998 - 2011
IBM 2001 - 2005
IBM 1998 - 2001
Intergraph 1989 - 1998
Central Life Assurance (AmerUS or most recently AVIVA USA) 1987 - 1989
Skills
Integration, Strategy, Business Process, Vendor Management, IT Strategy, Program Management, Business Transformation, Cloud Computing, Business Development, Solution Architecture, Agile Methodologies, Enterprise Architecture, Change Management, Business Process..., Consulting, Business Intelligence, Banking, Outsourcing, Business Analysis, Government, Leadership, SOA, Business Strategy, Enterprise Software, Product Management, Finance, SDLC, Management, RUP, Governance, PMP, Project Management, Global Delivery, SaaS, CRM, Requirements Analysis, Professional Services, Software Development, OOAD, Automotive, Human Resources, Software Project..., Management Consulting, RAD, Training, IT Outsourcing, Organizational..., Financial Services, PMO, Practice Management
Education
Union Institute & University 1995 — 2000
Ph.D., Organizational Dynamics
Drake University 1983 — 1985
Master of Business Administration (M.B.A.), Industrial Psychology
University of Florida 1978 — 1981
BA, Psychology
CXweek
ExecutNet
Female entrepreneurs association
LinkedIn social selling
IBM Global Process Services January 1991 - March 2002
Bank of America January 1985 - January 1991
Skills
Business Analysis, Vendor Management, IT Strategy, Program Management, Requirements Analysis, SDLC, Software Project...
Education
The George Washington University 1991 — 1996
Master's degree, Information Technology Project Management
DePaul University 1980 — 1985
Bachelor's degree, Computer Science
Shire Pharmaceuticals October 2014 - Present
IBM Global Process Services February 2014 - October 2014
City of Philadelphia January 2008 - February 2014
Saint-Gobain March 2006 - June 2007
Skills
Team management, Leadership, Project management, Enterprise Architecture, Vendor Management, ITIL, Business Intelligence, Requirements Analysis, Oracle, SDLC, Cloud Computing, Oracle 11g RAC, Oracle..., Oracle Replication..., Oracle Dataguard, Data Guard, Database Design, Databases, Integration, SQL, Software Development, Microsoft SQL Server, Disaster Recovery, Oracle RAC, Management, Data Migration, Database Administration, Data Warehousing, Oracle Enterprise..., Project Management
Education
Drexel University 1997 — 2003
Master's degree, Information Technology
Drexel University 1997 — 1999
Bachelor's degree, Information Technology
University of Pennsylvania - The Wharton School 2015 — 2017
Business Foundations track, Business Administration and Management, General
VerisVisalign 2015 — 2015
ITIL Service Strategy, ITIL
DeVry University March 2000 - Present
IBM Global Process Services June 1996 - May 2000
Skills
Higher Education, Student Affairs, University Teaching, Academic Advising, Distance Learning, Adult Education, Student Development, Teaching, Curriculum Development, E-Learning, Curriculum Design, Academic Administration, College Teaching, Admissions, Instructional Design
Education
Keller Graduate School of Management of DeVry University 1999 — 2008
Master of Business Administration (M.B.A.)
DePaul University 1998 — 1999
Master of Science (M.S.), Information Systems
Chicago State University 1996 — 1997
Bachelor of Science (B.S.), Computer Science
Troy University 1994 — 1995
Bachelor of Science (B.S.), Mathematics
SunGard Availability Systems January 2008 - Present
IBM Global Process Services August 2006 - October 2008
Sun Microsystems August 2004 - September 2006
Skills
ITIL, Vendor Management, Disaster Recovery, Project Management, PMP, Data Center, IT Service Management, Service Delivery, IT Management, Cloud Computing, Business Analysis, Change Management, Program Management, Process Improvement, Managed Services, Management, PMO, Project Portfolio..., IT Strategy
Education
Community College of Denver 1984 — 1986
Associate of Science (A.S.), Business Programming
Red Rocks Community College 1980 — 1982
Associate of Science (A.S.), Digital Electonics
IBM Global Process Services 2009 - 2012
IBM 2008 - 2009
IBM 2004 - 2008
IBM 2000 - 2004
Skills
Employee Training, Development & delivery..., Classroom Delivery, Analytical Skills, Team Leadership, Career Counseling, Resume Writing, Mock Interviews, Decision Support, Career Strategist, Performance Management, Leadership Development, Training, Project Planning, Staff Development, Workshop Facilitation, Career Development, Human Resources, Time Management, E-Learning, Consulting, Job Search Coach, Management, Training Delivery, Organizational..., Instructional Design, Interviews, Leadership
Education
City University of New York-Herbert H. Lehman College
Fordham University
M.S.Ed., Counseling & Personnel Services
IBM Integrated Supply Chain May 2014 - Present
IBM Global Process Services June 2013 - May 2014
Joint Volunteer Agency JVA January 2008 - June 2008
Qaran express money transfer January 2005 - December 2007
Skills
Microsoft Office, Microsoft Excel, SPSS, PowerPoint, Microsoft Word, Reasoning Skills, Customer Service, Flexibility, SAP, Accounts Payable, Accounts Receivable, Financial Reporting, Readsoft, Finance
Education
Corvinus University of Budapest 2010 — 2012
Master's degree, International Economy and Business
Corvinus University of Budapest
MSc
International University of Africa
Bachelor's degree, Economics
Sudan University of Science and Technology
Diploma, Accounting
Vietnam Veterans of America April 2015 - Present
American Legion Post 200 2013 - 2014
IBM September 1996 - May 2005
IBM Global Process Services April 1992 - September 1994
Newton Memorial Hospital January 1967 - March 1969
Skills
Program Management, Security, Project Management, Network Security, Microsoft Office, Management, Team Leadership, Training, Databases, Data Center, Troubleshooting, System Administration, Telecommunications, Software Documentation, Networking, Team Building, Cloud Computing, Integration, SharePoint, IT Management, Disaster Recovery, Vendor Management, IT Strategy, IT Service Management, ITIL, System Deployment, Servers, Visio, Active Directory, Enterprise Architecture, Customer Service
Education
Durham Technical Community College 1979 — 1980
AAS, Criminal Justice/Police Science, Criminal Justice
HCS Navy
Nursing
Hospital Corps School, Great Lakes, IL
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
BP April 2014 - Present
IBM Global Process Services June 2013 - March 2014
IBM ISSC Hungary December 2012 - June 2013
IBM ISSC Hungary March 2012 - June 2013
IBM ISSC Hungary March 2012 - December 2012
Dover Nyelvi Centrum September 2009 - February 2012
Skills
Human Resources, Training, Project Management, Translation, Focal Point, Service Delivery, Research, Analysis, English, Consulting, Microsoft Office, Teamwork, SAP, Microsoft Word, Management, Microsoft Excel, Team Management, PowerPoint, Event Management
Education
Eötvös Loránd Tudományegyetem 2004 — 2011
Master's degree, American Studies
Eötvös Loránd Tudományegyetem
Master's degree, Teaching English as a Second or Foreign Language/ESL Language Instructor
Johnson & Johnson December 2010 - Present
Sell365 January 2001 - July 2010
IBM Global Process Services March 1982 - June 1991
Skills
Business Intelligence, Product Management, Executive Management
Education
Ellis University 1980 — 1988
MIM, International Business Managment, Business Managment
Stanford University
BSEE, Computer Architecture & Interfacing, Computer Architecture & Interfacing
IBM Global Process Services April 2011 - Present
The Phoenix Company Of Chicago March 2009 - April 2011
GPA September 2007 - January 2009
Illinois Tool Works February 2000 - September 2007
Creative Card Company September 1990 - February 2000
Skills
Strategic Sourcing, Supply Chain Management, Global Sourcing, Supply Chain, Spend Analysis, Supply Management, Procurement, Logistics, Purchasing, Manufacturing, Project Management, Contract Negotiation, Six Sigma, Budgets, Cross-functional Team..., Program Management, Product Development, Lean Manufacturing, Outsourcing, Forecasting, Operations Management, Management, Sourcing, Strategy, Leadership, MRP, Negotiation, Pricing, Team Building, Strategic Planning, Training
Education
Elmhurst College 2006 — 2008
Masters of Science, Supply Chain Management
Dominican University 2003 — 2006
BS, Organizational Leadership
DePaul University 1985 — 1986
Certificate, Project Management
Independant Consultant 2013 - Present
Northwestern Mutual August 2013 - March 2014
IBM Global Process Services December 1999 - August 2013
BMGI 2004 - 2005
Lockheed Martin November 1991 - November 1999
Skills
Microsoft Excel, Microsoft Word, Research, Sales, Photoshop, Lean Manufacturing, Lean Thinking, Lean Six Sigma, Lean Transformation, Executive Coaching, Business Process..., Training & Development, Six Sigma, Quality System, ISO 9000, Management, Program Management, Project Management, Management Consulting, Business Analysis, Strategy, Cross-functional Team..., Leadership, Change Management, Process Improvement, Business Strategy, Strategic Planning
Education
Embry-Riddle Aeronautical University 1984 — 1989
Bachelor of Applied Science (B.A.Sc.), Proffessional Aeronatics, 3.45 on a 4 point scale
iGATE May 2013 - Present
Infoway software October 2011 - May 2013
Patni Computer Systems October 2007 - October 2009
Tech Mahindra February 2007 - October 2007
Wipro BPO August 2003 - February 2007
EXL Service November 2001 - July 2003
IBM Global Process Services July 2000 - November 2001
Skills
Service Delivery, BPO, Requirements Analysis, Vendor Management, Transition Management, Team Management, Outsourcing, Global Delivery, ITIL, IT Service Management, Sla, Business Analysis, CRM, Offshoring, PMP
Education
SCDL 2002 — 2004
PGDBA, Human Resources
Delhi University 1997 — 2000
Bachelors, Commerce
New Era Public School
IBM Global Process Services May 2015 - Present
IBM Systems and Technology Group June 2012 - May 2015
IBM Global Technology Services May 2010 - May 2012
IBM Software Group July 2008 - June 2010
IBM Software Group August 2005 - June 2008
IBM Software Group February 2005 - November 2005
IBM Software Group January 2003 - July 2005
IBM Software Group April 1999 - December 2002
IBM North America July 1996 - December 1998
IBM Software - Midwestern Area April 1993 - June 1996
Skills
Digital Marketing, Lead Generation, Leadership, Go-to-market Strategy, Demand Generation, Multi-channel Marketing, Team Building, Marketing Automation, Cloud Computing, Marketing Strategy, Sales Enablement, Integrated Marketing, Social Media Marketing, Thought Leadership, Direct Marketing, Program Management, Product Management, Strategic Partnerships, Marketing, Business Development, Management, Product Marketing, Analytics, Event Management, Sales, Web Analytics, Strategy, Start-ups, B2B, Marketing Communications, Brand Management, Marketing Management, Team Management, Cross-functional Team..., Competitive Analysis, B2B Marketing, SaaS, CRM, Messaging, E-commerce, Software Industry, Social Media, Integration, Web Marketing, Salesforce.com, Digital Strategy, Business Alliances, Online Marketing, Analyst Relations, Email Marketing
Education
Drake University 1981 — 1985
Bachelor of Science - Business Administration, Marketing and HR Management
University of Missouri at Kansas City 1995 — 1995
Certification, Direct Marketing
Red Oak High School 1978 — 1981
Walgreens February 2015 - Present
CNA Insurance October 2014 - January 2015
IBM January 2011 - September 2014
ALLSTATE / TEK-SYSTEMS August 2009 - January 2010
CNA Insurance 2007 - 2008
Littelfuse 2007 - 2007
TEK Systems 2005 - 2005
Bankers Life and Casualty 2002 - 2002
IBM Global Process Services 1998 - 2000
Skills
Disaster Recovery, Windows 7, SCOM, SCCM, Active Directory, Windows Server, VMware, System Administration, Network Administration, XP, Troubleshooting, Servers, Citrix, Computer Hardware, Integration, DHCP, VPN, VMware ESX, DNS, Technical Support, Virtualization
Education
Columbia College Chicago 1987 — 1991
Managment
CHICAGO VOCATIONAL HIGH SCHOOL
arvato Financial Solutions, Global F&A September 2014 - Present
IBM Global Process Services October 2012 - September 2014
IBM June 2010 - October 2012
IBM June 2006 - May 2010
Hewlett-Packard Company 1990 - 2006
Skills
BPO, Transition Management, Outsourcing, Offshoring, Service Delivery, Business Transformation, Shared Services, IT Outsourcing, Global Delivery, Vendor Management, Business Process..., Program Management, Outsourcing Management, Process Improvement, IT Strategy, IT Service Management, Strategy, Process Management, Business Process, Sla, Business Analysis, Project Portfolio..., Business Process..., CRM, Team Management, Management Consulting, Resource Management, IT Operations, ERP, Process Excellence, Change Management, ITIL, Solution Architecture, Project Delivery, Service Management, Management, IT Management, Governance, Consulting, PMO, Pre-sales, IT Transformation, PMP, Business Process Design, Professional Services, Business Intelligence
Education
Colorado Technical University
Bachelor of Science (B.S.), Business Administration and Management, General
Southwest Baptist University
CSC November 2012 - Present
Achievo and Svetlo Corporation May 2011 - June 2012
United States Senate June 2008 - March 2011
Merrill Lynch July 2007 - April 2008
Nortel International November 2006 - April 2007
IBM Global Process Services July 2006 - October 2006
Health Canada February 2006 - July 2006
EDS Group March 2004 - February 2006
Bank of Canada October 2003 - January 2004
INAC (Indian and Northern Affairs Canada) March 2003 - July 2003
Skills
ITIL, Integration, IT Service Management, SDLC, Visio, Security, Enterprise Software, Microsoft SQL Server, Unix, Business Process, Active Directory, Windows Server, SaaS, SQL, Servers, Databases, Software Documentation, Process Improvement, Networking, Management
Education
Carleton University 1986 — 1990
Bachelor of Engineering, Computer Major
Ascentta January 2003 - Present
O-Net Communications - O-Net International Inc December 1999 - January 2003
IBM Global Process Services April 1998 - June 2001
AT&T July 1995 - April 1998
Jilin University August 1987 - July 1991
Skills
Fiber Optics, Photonics, Optics, Telecommunications, Wireless, Sensors, Electronics, Optoelectronics, Optical Engineering, Data Center, Physics, Spectroscopy, Laser Physics, Testing, Optical Fiber, DWDM, Metro Ethernet, Fiber Optic Technology, Product Development, Engineering Management, Laser, R&D, Product Management
Education
Louisiana State University and Agricultural and Mechanical College 1991 — 1995
Master's degree, PhD candidate, Business Administration and Management, General
Institute of Electronics, Chinese Academy of Sciences 1984 — 1987
Master of Science (M.S.), Electrical, Electronics and Communications Engineering
Dalian University of Technology 1980 — 1984
Bachelor's degree, Electrical and Electronics Engineering
Concentrix February 2014 - Present
IBM Global Process Services May 2013 - January 2014
IBM March 2011 - April 2013
IBM Global Services January 2007 - December 2011
IBM March 2005 - January 2007
IBM Global Services October 2001 - June 2004
IBM August 1999 - August 2001
IBM Global Services July 1995 - July 1999
ibm 1991 - 1993
Skills
Outsourcing, Service Delivery, Business Development, Leadership, Account Management, IT Outsourcing, P&L Management, Go-to-market Strategy, Management, Executive Management, Sales Operations, BPO, Sales, Program Management, Business Transformation, Global Delivery, Vendor Management, IT Strategy, Customer Satisfaction, Strategy, Cloud Computing, Solution Selling, Technical Support, Customer Service, IT Service Management, Pricing, Management Consulting, Process Improvement, Networking, Customer Care Services
Education
Duke University - The Fuqua School of Business 1987 — 1989
MBA, Business
Drexel University 1980 — 1985
BSEE, Electrical Engineering
patapsco
NoWaits, Inc. April 2009 - Present
IBM Global Process Services February 2004 - March 2009
Skills
Employee Engagement, Talent Acquisition, Talent Management, Talent Development, Performance Management, HR Policies, Team Management, Mentoring, Business Management, Employee Training, BPO, Business Process..., Management Consulting, Change Management, Employee Relations, Recruiting, Human Resources, Technical Recruiting, Management, HR Transformation, Strategy, Personnel Management, Leadership, Organizational..., Process Improvement, Vendor Management, Outsourcing, Team Leadership, HR Consulting, Business Strategy, CRM, HRIS, Business Analysis, Benefits Negotiation, Business Development, Business Transformation, Consulting, Interviews, Leadership Development, Organizational Design, Resource Management, Screening, Start-ups, Training, Training Delivery, Internet Recruiting, MIS, Onboarding, Program Management, Sourcing
Education
XLRI Jamshedpur 2006 — 2007
PGCHRM, Human Resources
University of Delhi
Bachelor of Commerce, Business
Prodigy Technologies Inc April 2014 - Present
IBM Global Process Services May 2006 - April 2014
Skills
PeopleSoft, PeopleTools, PeopleCode, XML Publisher, SQR, Requirements Gathering, Unix, BI Publisher, SQL Tuning, Unix Shell Scripting, PL/SQL, COBOL, Performance Tuning, Software Project...
Education
Coimbatore Institute of Technology 2002 — 2006
B.Tech, Information Technology
GTSG LLC 2004 - Present
IBM Global Process Services 1998 - 2002
KPMG US 1996 - 1999
James Martin & Co. 1993 - 1996
Exxon Research & Engineering Co 1979 - 1984
Skills
Business Process...
Education
Columbia University in the City of New York 1977 — 1979
Master's degree
Worcester Polytechnic Institute 1973 — 1974
B.S., Chemical Engineering
Sharif University of Technology 1970 — 1973
Hadaf High School 1966 — 1969
Diploma, Math
IBM Global Process Services February 2014 - Present
IBM Global Process Services August 2012 - February 2014
IBM November 2008 - July 2012
IBM February 2008 - November 2008
IBM March 2006 - February 2008
IBM 2004 - 2008
IBM January 2005 - February 2006
IBM November 2003 - February 2005
IBM December 1992 - March 2003
IBM 2003 - 2003
Skills
Supply Chain Management, Manufacturing Operations, Six Sigma, Program Management, Business Process..., Operations Management, Service Delivery, Project Management, Outsourcing, Business Process, Manufacturing, Team Leadership, Logistics, Leadership, Strategic Planning, Management, Business Transformation, Lean Manufacturing, Strategy, Supply Chain, Training, Cross-functional Team..., Operational Excellence, Vendor Management, Organizational..., Executive Management, Process Improvement, Inventory Management, Coaching, Change Management, Contract Management
Education
The George Washington University 1999 — 1999
Masters Certificate, Project Management
Community College of the US Air Force
AAS, Logistics
North Carolina Wesleyan College
BS, Business Management
Client: Technology company January 2014 - December 2014
Client :Construction & Building materials 2013 - 2013
Client : OIL & GAS major 2008 - 2009
Melstar Information technologies August 2005 - March 2007
Sky TECH Solutions August 2004 - July 2005
IBM Global Process Services December 2003 - May 2004
IBM Canada January 2004 - March 2004
NIIT Technologies Limited April 2002 - December 2003
Hexaware Technologies August 2001 - February 2002
NIIT Technologies Ltd. March 1998 - May 2001
Skills
Software Project..., Requirements Analysis, SDLC, Agile Methodologies, Business Analysis, Managing change requests, Release planning &..., Test & development..., Outage Management, Developing Test Plans,..., Functional Testing, Manual & Automated..., Regression Testing, Integration Testing, Defect Tracking &..., Business & functional..., • Application..., BMC Remedy, HP QTP, HP Quality Center, panaya, SAP Testing, Project Management, Software Development
Education
National Institute of Information Technology
Post Graduate in Systems Management (GNIIT), Information Technology
Chaudhary Charan Singh University
Bachelor’s Degree, Biochemistry
Fort Dearborn Company November 2014 - Present
Jet Litho July 2013 - October 2014
Tegrant 2000 - 2013
IBM Global Process Services May 1995 - May 2000
Skills
New Business Development, Thermoforming, Packaging, Microsoft Office, Manufacturing, Process Improvement, Network Architecture, Network Security, Six Sigma, ISO, Continuous Improvement, Product Development, Lean Manufacturing, Plastics, Cross-functional Team...
Education
College of DuPage
IBM January 1985 - Present
IBM Global Process Services 1985 - Present
Skills
PMO, SDLC, Business Process, Business Transformation, Business Analysis, Management, Data Center, Unix, IT Strategy, Knowledge Management, Business Process..., PMP, Integration, IT Service Management, Vendor Management, Program Management, Leadership
Education
Colorado State University 1983 — 1984
MS, Management Information Systems
Colorado State University 1978 — 1982
BS, Accounting
EMC December 2012 - Present
JPMorgan Chase February 2008 - November 2012
IBM Global Process Services February 2000 - May 2007
Skills
Technical Ability, Technical Architecture, Foreign Languages, Spanish-speaking, French, EMC Certified Cloud..., Team Building, IT Strategy, Accounting, Architecture, Software Project..., Solution Architecture, Data Analysis, Unix, AIX, Databases, Solaris, ITIL, Capacity Planning, VMware ESX, Virtualization, VMware, Disaster Recovery, Troubleshooting, Storage, Business Analysis, Performance Tuning, Data Center, IT Service Management, Requirements Analysis, Integration, Linux, Cloud Computing, Servers, Weblogic, Enterprise Architecture, Analysis, SDLC, Infrastructure, Operating Systems, Access
Education
New Jersey Institute of Technology 2013 — 2015
Master of Business Administration (MBA), Masters of Business Administration
Central Connecticut State University 2004 — 2007
Master's degree, Applied Linguistics
William Paterson University of New Jersey 1996 — 2001
Bachelor's degree, Computer Science
IBM Global Process Services May 2013 - Present
IBM Global Business Services January 2010 - May 2013
JBA Network, Inc. January 2009 - January 2010
Deloitte Consulting September 2006 - February 2009
Accenture February 2006 - September 2006
Hewitt Associates 2004 - 2005
Exult 2000 - 2005
Bank of America 1995 - 2000
Skills
CRM, Management, Service Delivery, Outsourcing, Business Process, Business Process..., Information Technology, Human Resources, Business Process..., Consulting, IT Outsourcing, Business Development, IT Service Management, Vendor Management, BPO, Integration, Business Transformation, Management Consulting, Shared Services
Education
Chapman University 1980 — 1984
Business Administration
Benefitfocus.com July 2008 - Present
IBM Global Process Services September 2005 - July 2008
Skills
Agile Methodologies, Business Analysis, Requirements Analysis, SDLC, SaaS, Software Implementation, Solution Architecture, Software Project..., SharePoint, Software Development, Management, XML, Web Services
Education
Clemson University 1994 — 1997
Master's degree, Human Resources Development
Clemson University 1990 — 1994
Bachelor of Applied Science (B.A.Sc.), Industrial Education
Sound and Video Concepts February 2004 - Present
IBM Global Process Services March 1967 - March 1998
Skills
Customer Service, Sales Management, Audio Video System..., Business Development, Product Management, Product Marketing
Education
Golden Gate University 1979 — 1982
Business Management
City College of San Francisco
AA Electrical Engineering Technology, Electrical and Electronics Engineering
KPI NetworX LLC April 2014 - Present
Dealertrack Technologies September 2001 - August 2013
Acclaim Entertainment July 1995 - September 2001
ePlus Technology 1996 - 1998
IBM Global Process Services 1993 - 1996
Skills
Firewalls, Cisco Technologies, Network Security, Security, Networking, VPN, TCP/IP, Disaster Recovery, Data Center, Integration, Troubleshooting, DNS, Unix, Virtualization, WAN, Routers, Information Technology, Network Architecture, Network Engineering, CCNA, Infrastructure, IIS, ITIL, Hardware, Juniper, Windows Server, Switches, Cisco IOS, Network Design, DHCP, VMware ESX, System Administration, Help Desk Support, Windows, IT Operations, Servers, Network Administration, Solaris, Load Balancing, IT Management, SAN, Citrix, System Deployment, Aviation, Private Pilot, Microsoft Exchange, Wireless Networking, POS, Merchant Services, Management
Education
State University of New York - Farmingdale 1987 — 1989
Construction - Architectural Engineering
Superior Flight School 2012 — 2013
Private Pilot, Aeronautics/Aviation/
Dray Tek technical
Dray Tek technical
Farmingdale State University of New York
Construction Engineering Technologies
Insighrt Global October 2014 - February 2015
Millennium Software Solutions, Inc. February 2014 - June 2014
IBM Global Process Services November 2011 - October 2013
Manpower Professional November 2010 - November 2011
Ajilon Consulting 2007 - 2009
Arrow Strategies October 2004 - December 2006
Education
University of Phoenix 2008 — 2009
Masters, Management
Ferris State University 1977 — 1980
Bach of Science, Business Data Processing
Bay De Noc Community College 1975 — 1977
Assoc of Arts, General
Aptara Inc July 2014 - Present
Aptara Inc July 2009 - April 2012
Aptara Inc September 2008 - June 2009
Aptara Inc January 2007 - August 2008
Aptara Inc July 2006 - December 2006
Aptara Inc July 2004 - June 2006
HCL BPO Ltd January 2004 - July 2004
IBM Global Process Services March 2003 - December 2003
E-Calls International Pvt Ltd September 2002 - March 2003
CYBERSYS Infotech Limited April 2002 - September 2002
Skills
Team Management, Online Publishing, Account Management, Operations Management, Content Management, Publishing, CRM, Project Management, Leadership, Content Development, Training, Project Planning, Analysis, Business Process, Management
Education
Delhi University 1997 — 2000
B.Com, Bachelor of Commerce
DAV Pushpanjali 1990 — 1997
12th, Commerce
Rex Healthcare February 2008 - Present
Durham Regional Hospital October 2004 - August 2007
IBM Global Process Services May 1982 - January 2002
Skills
BLS, Nursing, ACLS, Cerner, Critical Care, Phlebotomy, Telemetry, EKG, PALS, EMR, Acute Care, Medical Coding, Healthcare Management, Pediatrics
Education
Durham Technical Community College 1995 — 1997
Certificate-2yr, Business Applications
Durham High School 1971 — 1972
High School Diploma, Regular/General High School/Secondary Diploma Program
IBM Global Process Services July 2010 - Present
Skills
Active Directory, Microsoft SQL Server, Oracle, SQL, Windows Server, Maximo, IBM BPM
Education
Eastern Michigan University
Bachelor's of Science, Network and System Administration/Administrator
Carlson Wagonlit Travel October 2007 - September 2010
IBM Global Process Services April 2006 - March 2007
Convergys December 2003 - November 2004
Global Vantedge December 2003 - November 2004
NIIT Planetworkz May 2002 - November 2003
GECIS May 2001 - April 2002
Skills
Training Delivery, Employee Engagement, Training, Six Sigma, Process Improvement, Customer Service, Process Engineering, Team Leadership, Cross-functional Team..., Business Process..., Project Management, Performance Management
Education
University of Delhi 1993 — 1996
Bachelor of Arts (B.A.)
Holy Child Auxillum 1992 — 1993
IBM Global Process Services September 2010 - Present
Central Michigan University August 2008 - May 2010
Intercontinental Bank PLC September 2000 - August 2006
Skills
IT Specialist, SAP SD, SAP, Business Process, SAP Implementation, ERP, SD, Business Analysis, Business Intelligence, Requirements Analysis, Integration, Business Process..., Project Management
Education
Central Michigan University 2008 — 2010
Masters, Information Systems
University of Benin 2004 — 2006
MBA, Business Administration
HR Block January 2010 - April 2014
H&R Block January 2012 - April 2012
IBM Global Process Services May 1970 - June 2009
Skills
Access, Windows XP, Windows 7, Visio, Troubleshooting, Microsoft Office, Software Documentation, System Administration, Customer Service, Windows, Computer Hardware, Outlook, Data Entry
Education
Pace University 1982 — 1985
College credits, Business and M.I.S
City University of New York-Herbert H. Lehman College 1969 — 1971
Century Insurance Group December 2002 - Present
IBM Global Process Services October 1996 - July 2002
Nationwide Insurance October 1977 - October 1996
Skills
Liability Analysis, Workers Compensation, Process Improvement, Liability Claims..., Garage Claims Handling, Excess & Surplus Lines, Underwriting, Liability, Umbrella Insurance, Workers' Compensation..., Property & Casualty..., Legal Liability, Property Damage, Professional Liability, Claims Management, Litigation Management, Subrogation
Education
Columbus State
Business Administration and Management, General
North Union High School
High School Diploma
Aon Hewitt June 2011 - May 2013
Aon Hewitt June 2007 - May 2011
Aon Hewitt January 2005 - May 2007
IBM Global Process Services November 2002 - December 2004
Skills
Management, Training, BPO, Training Delivery, Human Resources, Talent Management
Education
Delhi University
Bachelor f Arts
IBM Business Services, Inc. February 2012 - September 2014
IBM Global Process Services November 2009 - January 2012
IBM Global Business Process Services November 2008 - October 2009
IBM Global Business Process Services November 2006 - November 2008
Convergys Services Philippines May 2006 - September 2006
Bank of Tokyo-Mitsubishi UFJ October 2003 - November 2005
Skills
Management, Change Management, Service Delivery, Training, Vendor Management, Team Management, Call Centers, BPO, Business Analysis, Outsourcing, Project Management, Sales, Team Leadership, Microsoft Office, CRM, Process Improvement, Business Process, Customer Service, Business Process..., People Management, Service Delivery..., Customer Satisfaction, Performance Management, Program Management, Quality Assurance
Education
De La Salle University 1999 — 2002
Science and Commerce, Marketing Management
Saint Francis School 1986 — 1999
IBM Global Process Services December 2014 - Present
IBM Global Process Services December 2014 - Present
Hewlett-Packard January 2011 - November 2014
HP March 2008 - November 2008
Skills
Computer Hardware, Troubleshooting, Test Automation, Linux, Windows XP, Testing, TCP/IP, SharePoint, Microsoft Office, Integration, Windows Vista, Windows 7, Hardware, System Administration, System Deployment, Red Hat Linux, Servers, Routers, Software Installation, Test Planning, Windows Server, Windows, Process Improvement, Operating Systems, Networking, Active Directory, Storage, Access, HTML
Education
Dillard University 1999 — 2005
bachelors, computer science
Dillard University 1999 — 2005
Bachelor's degree Computer Science & Business
IBM Global Process Services November 1997 - Present
Visteon Automotive Systems 1997 - 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, English, Outlook, Windows, HTML, Budgets, C++, C, Public Speaking, Editing, Java
Education
Centralia College
Concentrix June 2014 - Present
yogamacey 2009 - 2014
IBM Global Process Services February 2012 - December 2013
IBM August 2010 - February 2012
IBM August 2005 - July 2010
Comcast June 1999 - July 2005
Chi Systems February 1995 - May 1999
Skills
Business Analysis, Business Intelligence, Business Process, Business Process..., Business Transformation, CRM, Change Management, IT Strategy, MS Project, Management, Outsourcing, PMO, PMP, Process Improvement, Program Management, Project Management, Service Delivery, Strategy, Vendor Management, Workforce Management
Education
Eastern Michigan University 1996 — 2001
M.B.A., Business Administration
Central Michigan University 1990 — 1994
B.A.A., Graphic Design/Journalism/Industrial Technology
Advanced Call Center Technologies October 2014 - Present
Aegis Communications August 2008 - September 2014
IBM Global Process Services June 2007 - July 2008
Corporate Executive Board April 2006 - June 2007
Copal Amba (a Moody’s subsidiary) January 2005 - March 2006
Pinnacle BPO City Pvt Ltd November 2003 - January 2005
Cybizcall International Limited, December 2002 - November 2003
TECHNA INTERNATIONAL CORP January 1997 - November 2002
Skills
Applicant Tracking..., Cross-functional Team..., Learning Management..., Performance Improvement, Restructuring, Performance Management, Employee Relations, Talent Management, Employee Engagement, Team Management, Human Resources, CSRs, Workforce Management, BPO, Recruiting, Training, Outsourcing, Personnel Management, Organizational..., Performance Appraisal, Management, Succession Planning, Employee Benefits, Leadership
Education
Delhi University 1992 — 1994
MA, History
Loreto College 1989 — 1992
BA, History
Hyland, creator of OnBase April 2015 - Present
IBM 2014 - 2015
IBM 2013 - 2014
IBM 2012 - 2014
IBM 2010 - 2012
IBM 2008 - 2010
IBM Global Process Services 2003 - 2008
Skills
Virtualization, Integration, VMware, Servers, Data Center, Cloud Computing, MS Excel Pivot Tables, Project Management, Data Center Relocation, Data Analysis, Threat & Vulnerability..., SAML, Program Management, Requirements Management, Executive Management..., Change Management, Security Vulnerability..., Process Improvement, Capacity Management, Management, Vendor Management, IT Strategy, ITIL, Requirements Analysis
Education
Clark Atlanta University
Master's degree, Computer Science
Talladega College
Bachelor's degree, Mathematics and Computer Science
University of Tennessee-Knoxville
Master's degree, Computer Science
QC Data August 2013 - Present
Analogic July 2010 - February 2013
IBM Global Process Services February 2009 - July 2009
First Solar March 2006 - September 2008
Skills
Quality Assurance, Graphic Design, Web Design, Film, Photoshop, Dreamweaver, Web Development, CSS3, HTML 5, AutoCAD, Schematic, Audio Visual Support, Computer Animation, Microsoft Office, Software Installation, Data Entry, Coordination, Management, Customer Service, Geographic Information..., Troubleshooting
Education
Community College of Aurora 2012 — 2014
Graphic Design
Cablevision March 2005 - Present
GAC Group September 2003 - September 2004
IBM Global Process Services January 2001 - July 2003
Skills
Network Management..., LAN-WAN, Cisco Technologies, Technical Architecture, Broadcast Television, Advertising Sales, Video Editing, Broadcast, Commercials, Television, New Media, Photography, Service Delivery, Broadband, Network Architecture, Cisco IOS, Routers, Videography, Media Production, Final Cut Studio, Audio Editing, Video Production, Customer Satisfaction, Digital Media, Call Centers, Microsoft Word
Education
Bergen Community College 2006 — 2008
Associate of Science (A.S.), Radio and Television Broadcasting Technology/Technician
Delhi University 1995 — 1998
Bachelor of Commerce (B.Com.), Economics and accounting
Mount Carmel School, Anand Niketan, New Delhi 1993 — 1995
High School, Biology, General
Insight Global July 2012 - Present
We Build Character 2015 - 2015
Jungle Juice Bar, Inc. 2012 - 2015
Jungle Juice Bar, Inc. 2012 - 2015
J & M Property Maintenance, Inc. September 2011 - July 2012
Collabera February 2011 - August 2011
IBM Global Process Services November 2007 - June 2009
SBC/AT&T, Inc. January 2001 - November 2007
IBM Global Services October 1997 - February 2001
Education
ESI International 2009 — 2009
Pre-Certification, Project Management Professional
Computer Skills Training Center 1989 — 1989
Computer Operations Certificate, Computer Operations
Davenport University
Davenport University
Davenport University
Denby Technical Highschool
United Health Group February 2003 - Present
UnitedHealth Group 2003 - Present
IBM Global Process Services September 1996 - December 2002
Education
William Paterson University of New Jersey 1983 — 1986
Bachelor's degree, Computer Science
County College of Morris 1981 — 1983
Associate of Science (A.S.), Computer Science
IBM Global Process Services January 2012 - Present
Liberty Tax Service of Frandor January 2007 - Present
State of Michigan July 1980 - December 2011
Skills
Outlook, Event Planning, Non-profits, Microsoft Word, Customer Service, Fundraising, PowerPoint, Microsoft Office, Microsoft Excel, Medical Terminology, Event Management
Education
Cornerstone University 2011 — 2012
Bachelor of Science (B.S.), Business Administration
Flint Hills Resources July 2015 - Present
MyCustomerOrders.com November 2014 - Present
The Founder Institute October 2014 - November 2014
Learning Tree International 2011 - October 2014
Self Employed November 2009 - May 2011
IBM Global Process Services September 2001 - May 2007
IBM Global Process Services September 1999 - September 2001
Advantis March 1997 - August 1999
Skills
Web Design, HTML, CSS, Networking, Help Desk Support, Microsoft Office, Troubleshooting, Team Building, Integration, Public Speaking, Leadership, Windows, Management, Project Management, New Business Development, Social Networking, Microsoft Excel, Sales, Customer Service, Training, Strategic Planning, Entrepreneurship
Education
DeVry University 1996 — 1997
Telecommunications Technology/Technician
University of Iowa 1991 — 1995
Communication and Media Studies
IBM October 2005 - Present
IBM Global Process Services September 2003 - September 2005
CDAC,Noida October 2002 - August 2003
MAPS August 1999 - September 2002
Toyota June 1996 - July 1999
Vividha Craft Creations June 1993 - July 1994
Skills
ABAP, SAP Implementation, SAP Netweaver, Solution Architecture, SAP R/3, Business Analysis, SAP ERP, Requirements Analysis, ERP, Pre-sales, Business Process, Management Consulting, Business Transformation, IT Strategy, Global Delivery, ICM, SAP CRM, SAP IS-Oil, sap is-auto, Business Process Design, SD, IT Management, Integration, Data Migration
Education
IGNOU 2006 — 2009
Master of Computer Applications (MCA), Computers, 2nd
IPM 1994 — 1996
PGDBM (F/T) Marketing & MIS, Business, Management, Marketing, and Related Support Services, 2
NIIT 1993 — 1994
HDSTSM (P/T), Computer Science, 1st
Delhi University 1990 — 1993
Bachelor of Science (B.Sc.), PCM, 2nd
GMSS 1989 — 1990
12th, PCM, Ist
Concentrix February 2014 - Present
IBM Global Process Services April 2012 - January 2014
IBM September 2005 - April 2012
Skills
Solution Selling, CRM, Pre-sales, Business Analysis, Business Development, Account Management, Team Management, Outsourcing, Vendor Management, Management, Business Intelligence
Education
College of Charleston 1982 — 1987
Bachelor of Science (BS), Elementary Education and Teaching
SQA Solution November 2013 - Present
Beta Soft System, Inc. ■ Fremont, CA June 2013 - November 2013
Solyndra LLC October 2009 - March 2011
IBM Global Process Services July 1990 - October 2008
Skills
SDLC, Software Quality..., Agile Methodologies, Java, JavaScript, HTML, XML, Software Development, Oracle, Perl, Management, Selenium Testing, SoapUI, Linux Kernel, Microsoft SQL Server, SQL DB2
Education
Nova Southeastern University 2010 — 2014
Master of Science (MSc), Computer Information Systems
High Tech Academy, Santa Clara, CA 2011 — 2013
Diploma, Software Q.A Testing, N/A
Excelsior College 2000 — 2004
Bachelor of Science (BS), Computer Information Systems
IBM Global Process Services October 2012 - Present
Education
Ekonomická univerzita v Bratislave 2007 — 2012
Master's degree
Allied Consultants Inc. February 2008 - April 2010
MAXIMUS 2002 - 2007
IBM Global Process Services 1996 - 1999
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Windows, HTML, Budgets, Public Speaking, Editing, Strategic Planning, Negotiation
Education
Colorado State University 1976 — 1978
Master's degree, Business Administration and Management, General
Colorado State University 1972 — 1976
Bachelor's degree, Business Administration and Management, General
Kenneth Young Center-Volunteer 2012 - Present
QuadGraphics/World Color 1998 - 2011
IBM Global Process Services 1996 - 1998
Deluxe Check Printing 1988 - 1995
Skills
COBOL, Qbasic, Unix, JCL, Visual Basic, Adobe CS5 PSE 9.0, SQL, VSAM, IBM Mainframe, IBM AS/400, Citrix, Cisco Technologies, Windows 7, Windows Vista, Windows XP Pro, Microsoft Word, Microsoft Excel, Access, HTML, Website Creation, PowerPoint, Photoshop, Mac OS Mountain Lion, Adobe Creative Suite, Databases, SDLC, Data Warehousing, Software Development, Requirements Analysis, Testing, Direct Mail, Hardware, Data Analysis, Business Analysis, Technical Support
Education
The Illinois Institute of Art-Schaumburg 2013 — 2013
Certification, Web Design
DeVry Institute of Technology
Bachelor's degree, Computer Information Systems
DeVry Institute of Technology
Bachelor of Science (BS), Computer and Information Sciences and Support Services
IBM Global Process Services April 2010 - Present
IBM Global Business Services 2010 - 2011
Education
ECPI College of Technology 1998 — 2000
Associates, Computer Electronics
Extended IT Services May 2007 - Present
IBM Global Process Services 2005 - 2014
Skills
Business Development, Program Management, Project Management, Customer Relations, Risk Management, Issue Management, Business Analysis, Pre-sales, Software Project..., Requirements Analysis, Solution Architecture, IT Strategy, SDLC, Integration, Global Delivery, Business Process, Business Intelligence, Business Process...
Education
Coimbatore Institute of Technology 1991 — 1995
B.Tech, Chemical Engineering
Johnson & Johnson November 2000 - Present
Johnson & Johnson February 2008 - October 2011
Johnson & Johnson November 2004 - 2008
IBM Global Process Services 1997 - 2000
Polmar Technologies, dba Computerland, 1992 - 1997
Westinghouse Electric Corporation 1991 - 1992
Office Business Systems, Inc 1985 - 1991
Skills
Business Analysis, Data Center, ITIL, Project Management, Process Improvement, Vendor Management, SDLC, IT Strategy, Team Building, Disaster Recovery, Cross-functional Team..., IT Management, Account Management, IT Service Management, Integration, Leadership, SharePoint, PMP, MS Project, Visio, Program Management, Management, Troubleshooting, Business Intelligence, PMO, Project Delivery
Education
DeVry University 1984 — 1986
Associate’s Degree, Certification in Electronic Technology
Crackerdog Photography February 2012 - Present
IBM Global Process Services April 2009 - May 2010
IBM Global Services January 2003 - April 2009
Fluor April 1993 - January 2003
Skills
Architecture
Education
El Camino College 1978 — 1980
Associate, Architecture
Spectra Logic October 2010 - Present
IBM Global Process Services June 2007 - October 2010
Education
Colorado Christian University 2004 — 2006
Bachelor of Science (BS), CIS
Compucom Systems September 2008 - Present
Northrop Grumman Corporation May 2005 - August 2007
IBM Global Process Services June 1995 - March 2002
GE February 1976 - June 1995
United States Air Force December 1971 - December 1975
Skills
Computer Hardware, Electronics, Power Distribution, Printer Support, Calibration, Hardware Support, Desktop Support, Applications Support, Windows support, Instrumentation, Motor Controls, Generators, Switchgear, Cisco Switches, A+ Certified, Printers, Dell Computers, Laptops, Field Service, Software Installation, Workstations
Education
Community College of Aurora 1982 — 1985
Associate of Science (A.S.)
Chowan University 1970 — 1971
IBM Global Process Services March 2000 - August 2014
Skills
PowerPoint, Customer Service, HTML, Microsoft Office, Strategic Planning, Outlook, Budgets, Microsoft Word, Public Speaking, Microsoft Excel, Recruiting, Sales, Research, Coaching, Training, Management, Team Building, Event Planning, Employee Relations, Payroll, Accounting, Leadership, Human Resources
Education
Kaplan University 2009 — 2011
Associate of Science (A.S.), Business Administration and Management, General
DeVry University
DELOITTE January 2008 - Present
Verizon February 2005 - February 2007
IBM Global Process Services April 2001 - July 2004
Skills
Business Transformation, Business Process..., Enterprise Risk..., Finance Transformation, Organizational Design, Operating Models, IT Strategy, Big 4, Business Process..., Change Management, Financial Modeling, Financial Risk
Education
Duke University 1998 — 1999
Master of Business Administration (MBA)
Carnegie Mellon University 1983 — 1987
PhD, Engineering / OR
U.S. Department of Homeland Security, Transportation Security Administration October 2010 - Present
IBM Global Process Services November 2005 - June 2009
Skills
Troubleshooting, Emergency Management, Homeland Security, Security Clearance, Policy Analysis, Program Management, Enforcement, Government, Public Policy, Federal Government, Policy, Disaster Recovery, Security, Systems Analysis, ACF2
Education
City Colleges of Chicago-Olive-Harvey College 1972 — 1974
Data Processing And Electronic
IBM November 2012 - Present
IBM August 2010 - November 2012
Motherhood June 2008 - July 2010
IBM Global Process Services November 2006 - May 2008
IBM April 2004 - October 2006
Skills
Customer Service, Teamwork, Six Sigma, Employee Benefits, Performance Management, Management, Human Resources, Process Improvement, Training, Project Management, Talent Management, Management Consulting
Education
Budapesti Gazdasági Főiskola 1997 — 2001
Bachelor of Business Administration (B.B.A.), Economics
Karinthy Frigyes Bilingual High School 1992 — 1997
International Baccalaureate (IB) Diploma Programme
BME
BME
Peralta Colleges September 2008 - Present
IBM Global Process Services January 1994 - August 2007
Skills
Troubleshooting, Windows, Customer Service, Databases, IT Service Management
Education
Evergreen Valley College 1988 — 1990
Lawton Career Institute- San Jose Ca. 1987 — 1988
Electrician
IBM Global Process Services June 1993 - Present
Hertz March 1993 - May 1993
Boeing Commercial Airplanes June 1984 - February 1993
Skills
IT Service Management, Service Delivery, Requirements Analysis, Business Analysis, Operating Systems, Technical Support, IT Operations
Education
Wichita State University 1987 — 1988
Computer Science
College of the Ozarks 1980 — 1984
Computer Science
IBM Global Process Services April 1983 - Present
US Navy January 1977 - August 1996
Skills
Inventory Planning, Inventory Management, Business Analysis, Forecasting, Operations Management, Management Systems..., Supply Chain Management, Supply Chain, ERP, Six Sigma, Business Process..., SAP, Vendor Management, Process Improvement, Supply Management, Business Process, Team Building, Public Speaking, Budgets, Program Management, Strategic Planning, Leadership
Education
The University of Georgia 1980 — 1983
Master of Business Administration (MBA), Management Science
Carnegie Mellon University 1971 — 1975
Bachelor of Science (BS), Mathematics
IBM January 2014 - Present
IBM April 2013 - December 2013
IBM Global Process Services January 2012 - April 2013
IBM January 2011 - December 2011
IBM April 2010 - January 2011
IBM April 2009 - April 2010
IBM November 2006 - April 2009
Transcom January 2005 - October 2006
Skills
Project Management, People Skills, Operations Management, Creative Problem Solving, Vendor Management, Outsourcing, Transition Management, Team Leadership, Business Analysis, Process Improvement, Management, Change Management, Team Management, Service Delivery, Business Process...
Education
Eötvös Loránd Tudományegyetem 1998 — 2002
Bachelor's degree, Biology-Chemistry
IBM Global Process Services 2006 - 2010
Education
Edgecombe Community College 2013 — 2016
Electronic Manufacturing
IBM 1987 - Present
IBM Global Process Services 1999 - 2013
Skills
Design verification, Design debug, Product Design, DRC, LVS, Simulations, Functional Verification, IC, CMOS, VLSI, Debugging, Semiconductors, Unix
Education
Vermont Technical College 1992 — 1996
Associate's degree, Electrical and Electronics Engineering
Champlain College 1982 — 1983
Associate's degree, Accounting
Jefferson County Public Schools May 2005 - Present
IBM Global Process Services June 1998 - April 2005
Skills
Microsoft SQL Server, E-Learning, Databases, SQL, HTML, Business Analysis, Software Development, Database Design, .NET, Visio, Web Development, JavaScript, Business Intelligence, Requirements Analysis, CSS, T-SQL, SSRS, SSIS, ASP.NET, IIS, Data Warehousing, Change Management, Integration
Education
Metropolitan State College of Denver 1996 — 1998
BS, Computer/Information Technology Administration and Management
Colorado State University 1995 — 1996
IBM Global Process Services July 1994 - Present
Skills
Consulting, Microsoft Exchange, Active Directory
Education
Columbia University in the City of New York 1984 — 1984
Master of Science (MS), Chemical Engineering
Polytechnic University 1979 — 1982
Bachelor of Science (BS), Chemical Engineering
IBM Global Process Services August 2006 - Present
Education
Community College of Vermont
Vermont Technical College
IBM Global Process Services
Skills
IT Service Management, Business Analysis, Project Management, Requirements Analysis, SQL, Analysis, IT Strategy, SDLC, Integration, Enterprise Architecture, Solution Architecture, Cloud Computing, Data Center
Education
City University of New York-Hunter College
Bachelor's degree, Computer Science
IBM Global Process Services January 2013 - April 2014
IBM Global Process Services 2013 - 2014
Skills
IBM Mainframe, MS Windows Server OS &..., Server Hardware, HD space & tape..., Mainframe production...
Education
College of Southern Nevada 1990 — 1992
Some college, IT & Business
Longview Junior College 1982 — 1983
Some college, Computer Programming
IBM July 2004 - Present
IBM February 2002 - June 2004
IBM February 2000 - January 2002
IBM Global Process Services February 1999 - January 2000
IBM February 1997 - January 1999
IBM October 1995 - January 1997
IBM October 1994 - September 1995
IBM August 1992 - September 1994
IBM December 1990 - July 1992
IBM July 1987 - November 1990
Education
Emory University School of Business 1981 — 1982
Denison University 1977 — 1981
Bachelor of Science (BS), Mathematics and Computer Science