IBM Global Process Services
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IBM Global Process Services Employees
InterContinental Hotels Group October 1999 - February 2011
IBM Global Process Services November 1998 - June 1999
Skills
Troubleshooting, Unix, Technical Support, Visio, Windows XP, Windows 7, Operating Systems, Disaster Recovery, Computer Hardware, Databases, Software Documentation, Access, Networking, SharePoint, System Administration, Production Support, Vendor Management, Team Leadership
Education
University of Maryland Eastern Shore 1967 — 1968
Accounting and Business/Management
Ricoh Americas Corporation March 2013 - Present
Ricoh Production Print Solutions March 2010 - March 2013
IBM 2003 - 2007
IBM Global Process Services August 1998 - March 2003
Skills
Business Alliances, Solution Selling, SaaS, Enterprise Software, Professional Services, Account Management, Managed Services, Sales Process, Business Development, Cloud Computing, Channel Partners, Direct Sales, Outsourcing, B2B, Selling, Product Management, Team Building, Project Management, Contract Negotiations, Software Development..., Contract Negotiation, Sales
Education
University of New Haven 1974 — 1978
Business Administration and Management, General
IBM Global Process Services August 2010 - Present
Skills
Training, Employee Training, Employee Engagement, Recruiting, Human Resources, Talent Management, Interviews, Talent Acquisition, HRIS, Onboarding, Performance Management, Training Delivery, Organizational..., Career Development, Workshop Facilitation, Project Management, Business Analysis, Customer Service, Vendor Management, Process Improvement
Education
University of Oregon 2005 — 2010
Bachelor of Science (BS), Psychology
Frontier Communications January 2014 - Present
TEKsystems September 2013 - January 2014
Kforce June 2012 - March 2013
Kforce January 2011 - June 2012
Kforce June 2008 - December 2010
Kforce September 2007 - May 2008
The Ledger August 2000 - September 2007
IBM Global Process Services August 1998 - December 1999
Skills
Customer Service, Windows 7, Microsoft Office, Active Directory, SharePoint, System Administration, Management, Disaster Recovery, Networking, Software Documentation, Visio, Production Managment, Troubleshooting, Microsoft Excel, VMware, Outlook, Microsoft SQL Server, Access, Windows Server, Testing, SQL, Computer Hardware, SDLC, Databases, Microsoft Exchange, Technical Support, Operating Systems, Citrix, OS X, Lotus Notes, IBM AS/400, PeopleSoft, Microsoft Certified..., Visual Basic, Security, Database Administration, Information Technology, IT Operations, Windows, Windows XP, ITIL, Virtualization, VMware Infrastructure, Unix, Linux, Help Desk Support, BMC Remedy
Education
Tri-State University 1987 — 1992
Bachelor of Science (BS), Computer Science
Boulder, CO Team LeaderAppleJune 2014 - Present
IBM Global Process Services March 2013 - Present
Fair Share Alliance 2012 - 2012
RadioShack 2005 - 2010
Environmental Technologies 1989 - 2009
Boulder Creek Watershed Workgroup April 1990 - August 2006
Lee Scientific/Dionex 1985 - 1989
Midwest Research Institute 1982 - 1985
Skills
Quality Assurance, Quality Control, Quality Management, Change Management, Program Management, Project Management, Water Quality, Water Resources, Water Treatment, Waste Management, Wastewater Treatment, Hazardous Waste..., Wildlife Photography, Wildlife Biology, Wildlife Conservation, Wilderness First..., Environmental..., Environmental Impact..., Environmental Compliance, Environmental Science, Environmental Policy, Environmental..., Environmental Consulting, Environmental Education, Web Design, Website Development, Retail, Analytical Chemistry, Microsoft Office, Microsoft Excel, Microsoft Word, Groundwater Remediation, Environmental..., Air Quality, Air Quality Analysis, Water Quality Modeling, Drinking Water Quality, Photography, Entrepreneurship, Graphic Design, Curriculum Design, Geographic Information..., Global Positioning..., Mathematical Modeling, Environmental Modeling, Environmental Monitoring, Environmental Awareness, Strategy, GIS, Full P&L Responsibility
Education
University of Missouri-Columbia 1976 — 1982
Master of Science (MS), Chemistry
PwC August 2015 - Present
PwC January 2015 - March 2015
University of Oregon January 2013 - December 2014
PwC June 2014 - September 2014
First Baptist Church of Eugene March 2013 - March 2014
IBM Global Process Services June 2013 - September 2013
The Carpet Company June 2011 - January 2013
University of Oregon September 2011 - December 2011
Emerald Valley Golf Club March 2007 - September 2010
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Teamwork, PowerPoint, Research, Financial Analysis, Financial Accounting, Public Speaking, Windows, Auditing
Education
University of Oregon 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Accounting
IBM 2006 - Present
IBM Global Process Services September 2000 - Present
Monsanto Company May 1976 - March 1999
Skills
BPO, Outsourcing, Service Delivery, Global Delivery, Offshoring, Business Analysis, Business Process..., Business Transformation, Solution Architecture, Shared Services, Business Process..., Project Delivery
Education
University of Missouri-Columbia 1972 — 1976
Bachelor of Science (BS), Accounting
Comdata September 2014 - Present
CSHM LLC June 2014 - August 2014
IBM March 2011 - July 2012
IBM Global Process Services May 2010 - March 2011
LANXESS April 2004 - March 2008
Bayer December 2003 - March 2004
PSA Peugeot Citroën February 2000 - September 2002
Zeneca Agrochemicals December 1998 - January 2000
Skills
Business Analysis, Process Improvement, Financial Analysis, Forecasting, SAP, Business Process..., Analysis, Financial Reporting, Business Process, Vendor Management, Finance, Team Management, Financial Modeling, Analytics, Microsoft Office, AS400 system, Account Reconciliation, Accounting, Auditing, Microsoft Excel
Education
Universidad de Belgrano 1995 — 2003
Bachelor of Business Administration, Accounting and Finance, Major: Accounting
Blueyield July 2013 - Present
SBI Holdings Inc &Tsinghua University Education Foundation January 2011 - June 2012
IBM Global Process Services July 2010 - September 2010
Skills
R, Statistical Modeling, Statistical Data..., Time Series Analysis, Java, Microsoft Office
Education
Donald Bren School of Information and Computer Sciences 2012 — 2014
Master's degree, Statistics
UCI 2012 — 2014
graduate, Statistics
University of Colorado Boulder April 2014 - Present
Best Buy August 2013 - January 2014
Consultant January 2011 - August 2013
IBM Global Process Services September 2012 - May 2013
University of Colorado at Boulder, CIRES 2008 - May 2010
NOAA March 1972 - January 2007
Skills
GIS, Data Analysis, Perl, Unix, Analysis, Research, Windows, Access, Microsoft Office, SQL, Administration, Troubleshooting, Java, Documentation, Python, XML, High Performance..., Integration, Problem Solving, Shell Scripting, Linux, Software Engineering, System Administration, Active Directory..., SCCM, Cisco VPN, Wireless Networking, Computer Network..., Programming, Active Directory, Windows 7, Remote Sensing, Operating Systems, Databases, OS X
Education
University of Denver 1988 — 1999
IT Management
University of Colorado at Boulder 1972 — 1976
BA, Biology
Thunderbird Global Investment Group September 2012 - December 2014
ON Semiconductor February 2014 - August 2014
Navya Polymers Private limited January 2009 - August 2012
IBM Global Process Services January 2009 - October 2009
Dell January 2007 - October 2008
Skills
Team Management, Project Management, Financial Modeling, Business Analysis, Analysis, Entrepreneurship, Financial Analysis, Cross-functional Team..., Data Analysis, Team Leadership, Market Research, Leadership, Strategy, Strategic Planning, Business Strategy, Competitive Analysis, Management
Education
Thunderbird School of Global Management
Master of Business Administration (MBA), Finance, General, 3.45
Studio Lotus September 2003 - Present
IBM Global Process Services January 1972 - June 2008
Skills
Pilates, Personal Training, Yoga, Dance, Redcord Certified, TRX Certified, BeyondBarre Certified, VBarre Certified, ACE Certified Health..., Les Mills BODYPUMP..., Les Mills GRIT..., Kettlebells Instructor, Stretch Therapy..., Step Aerobics, Cardio Kickboxing, Programming, Brio Explorer, Brio Query, Brio Reports, Cognos, JCL, JavaScript, HTML, XML, Microsoft Excel, Microsoft Word, Lotus 123
Education
University of California, Berkeley 1970 — 1972
Biochemistry
Institute for Integrative Nutrition 2013 — 2014
Health Coach
IBM Global Process Services January 2002 - Present
BP January 1999 - December 2001
Amoco Corporation January 1990 - December 1998
Amoco Production Company January 1985 - December 1989
ConocoPhillips June 1981 - August 1981
Skills
SAP, Asset Management, Project Systems, MS Office Suite, Management, Analysis, Financial Analysis, Financial Reporting, Networking, Program Management, Business Analysis, Leadership, Microsoft Office, Process Improvement, Projects, Strategic Planning, IT Strategy, SAP ERP, Operations Management, Accounting, SAP R/3, Asset Managment, Business Process, Business Process..., ERP
Education
University of Oklahoma - Price College of Business
BBA, Marketing
Sherpa June 2015 - Present
Euclid Innovations Inc August 2014 - May 2015
Tech Mahindra Business Services July 2010 - January 2014
Bank of America Merrill Lynch September 2007 - July 2010
IBM Global Process Services 2003 - 2007
Skills
Microsoft Office, Management, Project Management, Customer Service, Operations Management, Bookkeeping, Payroll Administration, ADP Payroll, E-Verify, Invoicing, Staffing Coordination, Onboarding, Vendor Management, QuickBooks, Troubleshooting, Background Checks, Visas, Phone System..., Domain Management, Fax, Applicant Tracking..., Leadership, Corp-Corp, SOW, Recruiting, Conflict Resolution, Marketing, Paralegals, COBRA, Group Insurance, Temporary Staffing, PeopleSoft, Taleo, IRS
Education
University of Mumbai 2001 — 2003
Bachelor's Degree
Concentrix November 2014 - Present
It Will Remember You May 2014 - Present
DataBid January 2014 - May 2014
ClientsFirst Consulting September 2013 - January 2014
IBM Global Process Services May 2012 - January 2013
Experis February 2012 - April 2012
Experis April 2011 - October 2011
Experis April 2010 - April 2011
IBM February 1985 - April 2010
Skills
People Management, Accountability, BPO, Vendor Management, Call Center, Process Improvement, Team Leadership, Operations Management, Service Delivery, Outsourcing, Business Process, Cross-functional Team..., Management, Customer Satisfaction, Business Process..., Call Centers, Project Management, Program Management, CRM, Coaching, Leadership, Change Management, Team Building, Training, Business Transformation, Business Analysis, Customer Service, Human Resources, Talent Management, Team Management, Performance Management, Account Management, IT Service Management, Six Sigma, Strategy
Education
University of Georgia - Terry College of Business 1980 — 1984
BBA, Business Administration
RR Donnelley June 2009 - Present
CGI Consulting Group 2004 - 2008
Solutions DASTech 1998 - 2004
IBM Global Process Services 1998 - 1999
Larochelle Groupe Conseil 1988 - 1997
Skills
Business Process, Management, CRM, Strategy, Change Management, Integration, Testing, Budgets
Education
Université du Québec à Montréal 1982 — 1986
Bachelor, M.I.S.
IBM Global Process Services November 2010 - September 2012
Podar International School July 2007 - May 2010
Skills
Management, Team Management, Training, Customer Service, Talent Acquisition, Microsoft Office, Team Leadership, Recruiting, Microsoft Excel, E-Learning, English, Strategic Planning, Negotiation, Business Strategy, Teaching, CRM
Education
Santa Clara University - Leavey School of Business 2014 — 2016
Master of Business Administration (MBA), Marketing
University of Mumbai 2006 — 2008
M.Com
Narsee Monjee College of Commerce and Economics 2001 — 2006
B.Com
Alliance Francaise de Bombay
Level B2, French
IBM Global Process Services July 2013 - Present
IBM Global Process Services November 2010 - June 2013
IBM Managed Business Process Services November 2007 - October 2010
IBM Integated Managed Business Process Delivery January 2006 - October 2007
IBM Business Transformation Outsourcing January 2003 - December 2005
IBM Strategic Outsourcing July 2001 - December 2002
Lockheed Martin 1997 - 2001
Loral Federal Systems 1994 - 1996
IBM Federal Systems 1979 - 1993
Skills
Budgets, Strategic Planning, Management, Customer Service, PowerPoint, English, Windows, Public Speaking, Account Management, Business Process..., P&L Management, Rate Management, Acquisition Integration, Global Sourcing, Management System, Microsoft Office, Continuous Improvement, Business Control, CRM, Service Delivery, Strategy, Business Transformation, Business Analysis
Education
University of Maryland College Park
Bachelor of Science (BS), Finance and Financial Management Services
KE/CGI January 2012 - Present
CBRE/IBM March 2010 - January 2012
IBM Global Process Services 2010 - 2012
Skills
Automation, Electricians, Software Documentation, Process Improvement, Data Center, Software Installation, Facilities Management, Infrastructure, Construction, Generators, MS Project, Maintenance & Repair, Electrical Engineering, Project Management, Management, Engineering, Project Planning, Microsoft Office, AutoCAD, HVAC, Project Engineering, Commissioning, Energy Efficiency
Education
Ecole Polytechnique de Montreal
IBM Global Process Services August 2007 - Present
IBM January 2001 - March 2007
Skills
ITIL, Outsourcing, BPO, Transition Management, Service Delivery, Business Intelligence, Integration, IT Service Management, Management, Business Transformation, Strategy, Six Sigma, Leadership, Project Management, CRM, ERP, Telecommunications, Training, IT Strategy, Vendor Management, IT Management, Business Process..., Business Process, Team Management, PMP, Business Analysis, PMO, Solution Architecture
Education
Universidad Nacional Mayor de San Marcos 1973 — 1978
Electronic Engineer, Computer Systems Networking and Telecommunications, Electronic Engineer
Netsmart Technologies January 2014 - Present
Perceptive Software January 2008 - December 2013
Perceptive Software March 2006 - January 2008
IBM Global Process Services January 2002 - March 2006
Skills
Enterprise Content..., Document Management, Document Imaging, Business Analysis, Requirements Analysis, Business Process Design, SaaS, Business Process, Microsoft SQL Server, Salesforce.com, SDLC, Pre-sales, Enterprise Software, Integration, Solution Architecture, Agile Methodologies, SQL, Solution Selling, SharePoint, Business Intelligence, Security, Agile Project Management, Software Implementation, Strategy, Team Leadership, Cloud Computing
Education
University of Oklahoma 1997 — 2001
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Consulting April 2015 - Present
ScanSource August 2014 - March 2015
Jabil May 2014 - August 2014
IBM July 2012 - May 2014
IBM July 2010 - July 2012
IBM Global Process Services January 2006 - June 2010
Hitachi Consulting (formerly Sierra Atlantic Software Services) 2005 - 2006
Skills
Requirements Analysis, SAP R/3, Supply Chain Management, Project Implementation, Management Consulting, Analysis, Business Process, Procurement, Testing, Business Requirements, Software Documentation, Solution Architecture, SDLC, Team Management, SAP MM, SAP Implementation, Integration, Business Process Design, SAP SRM, SAP ERP, SAP SD, ECC
Education
University of Madras 1997 — 2001
Bachelor of Engineering (B.E.), Mechanical
Gangadhar Junior College 1994 — 1996
High School, Maths, Physics & Chemistry, +2
Sri Krishna Vidya Mandir 1993 — 1994
10th Class - Board Examination
SafeGuard World International August 2015 - Present
IBM April 2014 - July 2015
IBM January 2004 - July 2015
IBM February 2013 - March 2014
IBM Global Process Services September 2012 - December 2012
IBM Global Process Services February 2012 - October 2012
IBM Global Process Services October 2011 - January 2012
IBM Global Process Services April 2011 - September 2011
IBM Global Process Services July 2010 - March 2011
IBM Global Process Services February 2009 - July 2010
Skills
Operations Management, Project Management, Service Delivery, Continuous Improvement, Quality Assurance, SAP HR, Outsourcing, BPO, Team Leadership, Cross-functional Team..., Management, Business Process, SAP, Risk Management, Vendor Management, Integration, Six Sigma, ITIL, Business Process..., Change Management, Strategy, Team Management, Process Improvement, CRM, PMO, Program Management, Call Centers, Analysis, Project Planning, Training, Business Intelligence, Human Resources, Leadership, Performance Management, Software Documentation, Recruiting, Personnel Management, Customer Satisfaction, Business Analysis, Global Mobility, Internal Controls, Payroll, SLA, People Management, Business Transformation, Business Process...
Education
Universidad Latina de Costa Rica
Bachelor of Science (BS), Computer Science
IBM Global Business Services February 2011 - Present
IBM Global Process Services August 2009 - January 2011
IBM Global Business Services February 2007 - July 2009
IBM Global Services November 2002 - February 2007
IBM Global Business Services March 2000 - November 2002
Colorado Springs Utilities March 1993 - March 2000
Skills
Maximo, Solution Architecture, Business Transformation, IT Strategy, Integration, Governance, Outsourcing, Program Management, Business Process..., Enterprise Software, Consulting, Leadership, Software Project..., Management, IT Management, SOA, Business Process, Project Delivery, System Deployment, Business Development, Cloud Computing, Business Analysis, Global Delivery, Websphere, Professional Services, Business Process Design, Data Migration, IT Outsourcing, SaaS, Pre-sales, Service Delivery, ITIL, Business Process..., Requirements Analysis, Vendor Management, Mergers & Acquisitions, Service Management, ERP, Management Consulting, PMO, PMP, Enterprise Architecture, Business Intelligence, IT Service Management, SDLC, Project Portfolio...
Education
University of Colorado Boulder 1988 — 1992
BS, Civil Engineering (Project Management)
UTMB October 2008 - Present
IBM Global Process Services June 2005 - October 2008
United Space Alliance April 2004 - January 2005
IBM Global Process Services December 1997 - April 2004
Skills
Databases, Microsoft SQL Server
Education
University of Houston-Clear Lake 1994 — 1997
Bachelor of Science (B.S.), Computer Science
InfoSec Institute
ACN June 2013 - Present
Home Based 2006 - Present
Solution Start 2003 - 2006
Consultant 1998 - 2003
IBM Global Process Services 1996 - 1998
Skills
Problem Solving, Network Administration, Customer Service, Network Infrastructure, Customer Satisfaction, Customer Retention, Wireless Networking, Wireless Routers, Routers, Switches, TCP/IP, Desktop Computers, A+ Certified, A/V Installation, A/V System Design, Sales, Surveillance, Low Voltage, OSI Model, CRM
Education
UNC Chapel Hill 1992 — 1996
Bachelor of Science (B.S.), Mathematics and Computer Science, 3.3
East Mecklenburg High School
Kaiser Permanente April 2013 - Present
IBM Global Process Services April 2012 - April 2013
IBM Global Process Services March 2011 - April 2012
IBM Global Process Services 2010 - 2011
SetFocus 2008 - 2010
SetFocus 2007 - 2008
Corvent LLC 2007 - 2007
InsideTrack 2006 - 2007
St. Mary's Home For Boys 2005 - 2006
Marilyn Lawrence/Prudential 2004 - 2005
Skills
Recruiting, Coaching, Training, Career Counseling, Career Development, Human Resources, Talent Acquisition, Leadership, Talent Management, Performance Management, Employee Relations, Public Speaking, SharePoint, Customer Service, Finance, Marketing, Organizational..., Interviews, Leadership Development, Change Management, Strategy, Succession Planning, Program Management, Staff Development, Cross-functional Team..., Analysis, Project Management, Project Planning, Strategic Planning, Employee Training, Sales, Professional Mentoring, Business Strategy
Education
University of Oregon 1999 — 2004
Bachelor of Science, Psychology
Rogers Communications May 2015 - Present
Bell Canada September 2010 - April 2015
Siemens IT Solutions and Services Pvt. Ltd. October 2008 - July 2010
IBM Global Process Services April 2007 - June 2008
DASCON PROJECT LTD May 2006 - March 2007
Skills
ITIL, Service Delivery, Team Management, Offshoring, Business Analysis, Global Delivery, Outsourcing, Windows, Project Management, BPO, ERP, Change Management, Call Centers, Management, Software Documentation, Product Management, Vendor Management, Analysis, Telecommunications, Pre-sales, Requirements Analysis, IT Service Management
Education
University of Calcutta 2003 — 2006
BSC(Hons), Zoology
Hariyana Vidya Mandir 1995 — 2003
BS, Zoology/Animal Biology
IDC Technologies, Inc. December 2014 - Present
Spiritual Communication March 2014 - November 2014
TeckFreaks Pvt Ltd February 2013 - March 2014
Oceanic Dreams Telecommunication Pvt Ltd September 2011 - January 2013
A call Deskk November 2007 - July 2011
IBM Global Process Services January 2006 - August 2007
TeleTech December 2004 - November 2005
Skills
Management, Recruiting, Technical Recruiting, Databases, Employee Relations, Screening, Contract Recruitment, Interviews, Administration, Temporary Placement, Applicant Tracking, Business Development, Negotiation, Sourcing, Talent Acquisition, Human Resources, Permanent Placement, employee, Applicant Tracking..., CRM, IT Recruitment
Education
University of Lucknow 2001 — 2004
Bachelor of Commerce (B.Com.), Accounting and Finance, A
Lucknow Christian collage-Lucknow 2000 — 2001
Business/Commerce, General
IBM Global Process Services January 2013 - Present
IBM Global Process Services August 2012 - December 2012
IBM Global Services November 2011 - August 2012
University of Kent June 2011 - September 2011
Sunny Home ltd May 2010 - September 2010
Skills
Languages, Customer Relations, Translation, Learning, Responsibility, Analytics, Hard Worker, Attention To Detail, English, Editing, French, Internet, Microsoft Office, Quality, Problem Solving, Teamwork, Customer Service, Business Process, Time Management, Negotiation
Education
The University of Kent 2010 — 2011
Erasmus study, Romance Languages, Literatures, and Linguistics
Université d'Avignon et des Pays de Vaucluse 2007 — 2010
Bachelor's degree, Langues, Literature and Translation
GRE "G.S. Rakovski" 2001 — 2006
High School, French Language and Literature
McGuireWoods LLP May 2015 - Present
McGuireWoods LLP July 2014 - Present
Weaver, Bennett, and Bland, PA 2009 - May 2015
Morton & Gettys, LLC August 2007 - December 2008
IBM Global Process Services March 2002 - August 2004
IBM Global Process Services September 1999 - September 2001
Skills
Civil Litigation, Admitted to Practice in..., Licensing, Litigation, Business Litigation, Real Estate, Federal Law, Estate Planning, Legal Writing, Personal Injury, Commercial Litigation, Legal Research, Construction Law, Contract Negotiation, Courts, Appeals, Trials, Mediation
Education
Wake Forest University School of Law 2005 — 2007
JD
UNC Chapel Hill 1994 — 1998
BA, Economics
IBM Global Process Services September 2010 - Present
IBM Global Services - Strategic Outsourcing August 2003 - August 2010
QWEST COMMUNICATIONS CORP August 1990 - August 2003
QWEST COMMUNICATIONS CORP 1977 - 2003
Skills
Outsourcing, eSourcing, Global Contract..., IT contract negotiation, Financial Analysis, Change Management, Spend Analysis, Strategic Sourcing, IT Procurement, Procurement Outsourcing, Supply Management, Asset Management, Vendor Management, Third Party Vendor..., Process Improvement, Project Management, Procurement, Contract Management, Data Center, Cross-functional Team..., Management, Supply Chain, Business Process...
Education
University of Phoenix 1989 — 1994
Bachelor's degree, Business Administration and Management, General
Schweitzer Engineering Laboratories October 1999 - Present
IBM Global Process Services February 1999 - October 1999
Skills
Power Systems, Relays, Power Engineering, Protective Relays, Power Transmission, Power System Studies, Electric Power, Electrical Engineering, Engineering, Power Electronics, SCADA, Smart Grid, Substation
Education
University of Idaho 2015 — 2017
Doctor of Philosophy (Ph.D.), Electrical and Electronics Engineering
University of Idaho 2009 — 2013
Master of Engineering in Electrical Engineering, Electrical Power Systems
DeVry University Pomona 1994 — 1999
Bachelor of Science, Electronics Technology
S.M.A. Enterprises, LLC February 2004 - Present
IBM Global Process Services September 2001 - January 2004
IBM Global Process Services September 1999 - September 2001
Skills
Project Management, Testing, Requirements Gathering, Business Transformation, Management, Software Development, PMO, Visio, Vendor Management, Problem Management, Lotus Notes
Education
University of Central Florida
Bachelor of Science (B.S.), Management Information Systems
Teradata 2010 - 2014
IBM Global Process Services 2007 - 2009
Wal Mart Headquarters 2006 - 2006
Skills
Teradata Certified..., •Teradata University, Hortonworks Apache..., •George Washington..., •Teradata, Linux,..., •Microsoft Word,..., Business Intelligence, CRM, Consulting, DB2, Data Integration, Data Migration, Data Warehousing, Databases, ETL, Enterprise Software, Management, Microsoft SQL Server, Oracle, Performance Tuning, Professional Services, SDLC, Technical Recruiting, Teradata, Unix
Education
University of North Florida - College of Business Administration 1980 — 1982
Bachelor's Degree, Management Information Systems, General
IBM Global Process Services May 2011 - Present
Sterling Commerce September 1998 - July 2011
MCI Systemhouse August 1997 - September 1998
American Airlines November 1989 - August 1996
Data Switch Corporation August 1982 - May 1988
General Signal Networks / DataSwitch 1982 - 1987
Skills
Data Center, MS Project, IT Strategy, Leadership, Business Analysis, Management, Team Building, SDLC, Vendor Management, Strategy, Cloud Computing, Business Transformation, Technical Support, Cognos, Databases, Java Enterprise Edition, SaaS, Solution Selling, Business Intelligence, CRM, Cross-functional Team..., Unix, Enterprise Software, Information Technology, Integration, SOA, Solution Architecture, Enterprise Architecture, IT Management
Education
University of Bridgeport 1981 — 1983
MS
University of Connecticut 1974 — 1978
Bachlor of Science
Notre Dame Catholic High School
R U Ready?! Entertainment 2005 - Present
IBM Global Process Services July 1998 - December 2001
Skills
Microsoft Office, Music, Event Management, Production, Promotions, Management, Data Entry, Customer Service, Dogs, Dog Training, Dog Walking, Dog Behavior, Dog Grooming, Dog Aggression, A&R, Music Industry, Facebook, Entertainment
Education
University of Phoenix 2012 — 2013
Business, Management, Marketing, and Related Support Services
North Metro Tech 1996 — 1998
Computer and Information Sciences and Support Services, Psychology
Sequoyah High School 1992 — 1995
Diploma, Computer Science, Criminal Law, Psychology, 9-12
IBM Global Process Services August 2006 - Present
Philip Morris International January 1999 - May 2006
Philip Morris Mexico May 1996 - December 1998
Philip Morris May 1980 - December 1995
Education
Universidad de Buenos Aires 1970 — 1976
Industrial Engineer, Engineering
Allen Tate Relocation Services October 2014 - Present
Sears Holdings February 2007 - May 2014
Allen Tate April 2005 - January 2007
IBM 2000 - 2004
Progress Energy 1997 - 2000
IBM Global Process Services 1984 - 1997
Skills
Strategic Partnerships, Sales Operations, Sales Management, Strategy, Sales, Selling, Business Development, Contract Negotiation, Salesforce.com, New Business Development, Management, Leadership, Strategic Planning, CRM, B2B, Team Building, Business Strategy, Forecasting, Enterprise Software, Cold Calling, Sales Presentations, Change Management, Marketing, Entrepreneurship, Sales Process, Marketing Strategy, Customer Satisfaction, Competitive Analysis, Team Leadership, Account Management, Customer Retention, Business Planning, Training, Cross-functional Team..., Pricing, Talent Management, Business Management, Miller Heiman Strategic..., Solution Selling, Negotiation, P&L Management, Real Estate, Budgets, Operations Management, Project Management, P
Education
University of North Carolina at Charlotte
Bachelor's degree, Business Administration
SAP
Salesforce.com
Miller Heiman Sales Training
Howard Perry Walston - Real Estate Brokerage
IBM Global Process Services November 2011 - Present
IBM Global Process Services September 2011 - Present
IBM Global Process Services August 2011 - Present
IBM Global Process Services February 2010 - October 2012
IBM Global Process Services October 2011 - April 2012
IBM Global Process Services June 2010 - September 2010
Project-based Translating, Interpreting and Language teaching services 2003 - 2010
EuroContract-Conference systems July 2008 - November 2008
BalkanKult September 2007 - April 2008
GreenLeaf ltd. 2008 - 2008
Skills
Training, Management, Project Management, Multilingual, Process Improvement, Human Resources, Recruiting, Team Management, Teamwork, Performance Management, Call Centers, CRM, Customer Satisfaction, Working Abroad, Team Building, Communication, Six Sigma, Change Management, German, Social Media, E-Learning, Slavic languages, virtual tools, Multi Tasking, International Project..., Outsourcing, Quality Assurance, Multimedia, Leadership, Subject Matter Experts, Social Business, Talent Management, Interviews, Coaching, Employee Training, Social Media Marketing, Training Delivery, Gamification, Formation
Education
Testrup People`s College Århus, Denmark 2005 — 2005
Certification of Attendance, Danish for foreigners, Rhetoric, Literature and Creative Writing
Uldum People`s College, Vejle, Denmark 2003 — 2003
Danish for foreigners, IT-communication, Study Guidance/Organization/PR and Copywritingr
University of Belgrade
Bachelor of Arts (BA), Scandinavian Studies
University of Belgrade 1996 — 1999
Not completed BA, Classics and Classical Languages, Archeology, History, Ethnology, Literatures and Linguistics
Secondary school of typography and graphic design 1992 — 1996
Professional photographer, Photographic arts /Graphic design/ Printing techniques
IBM Global Process Services April 1979 - December 2010
Skills
Program Management, IT Strategy, Cloud Computing, Team Leadership, PMP, Project Management, Team Building, Disaster Recovery, SDLC, Process Improvement, IT Service Management, Business Analysis, Account Management, Coaching, Change Management
Education
Paris High School
Transylvania University
BA
Propeller February 2015 - Present
IBM Global Process Services January 2013 - February 2015
IBM Global Process Services April 2011 - December 2012
IBM Global Process Services April 2009 - April 2011
Wilshire Credit Corp January 2008 - April 2009
VW Credit, Inc. February 2006 - January 2008
VW Credit, Inc. December 2004 - February 2006
Skills
Management, SQL,..., Process Improvement, Forecasting, Banking, Financial Analysis, Business Analysis, Strategy, Strategic Planning, Analytics, Risk Management, Management, Financial Modeling, Operations Management, Portfolio Management, Sales, Negotiation, Vendor Management, SQL, Valuation, Team Building
Education
University of Oregon - Charles H. Lundquist College of Business 2000 — 2004
Bachelor of Science (B.S.), Business
Accenture March 2005 - Present
IBM Global Process Services August 2003 - March 2005
Softpro Pvt Ltd and Magma Solutions January 2000 - July 2003
Skills
Project Management, Program Management, SQL, PMP, ETL, Analytics, Agile Project Management, CSM, Teradata, Ab Initio, Technical Architecture, Data Analysis, Business Intelligence, Data Warehousing, Big Data, Hadoop, SAS, R, Change Management, Resource Management, Vendor Relationship..., Team Leadership
Education
University of Connecticut 2012 — 2017
Master of Business Administration (MBA), Business Administration and Management, General
IBM Global Process Services 2013 - 2014
INNORED 2012 - 2013
Education
University of California, Davis 2008 — 2012
Bachelor's degree
SK T-Academy 2014 — 2015
Old Ann Press January 2006 - Present
Vi Hunt, Inc. January 2001 - January 2006
IBM Global Process Services January 1989 - January 2002
Skills
Fiction, Non-fiction, Memoir, Creative Writing, Blogging, Editing, Proofreading, Copy Editing, Web Content, Writing
Education
University of Colorado at Boulder 1987 — 1989
Master of Science (MS), Computer and Information Sciences, General
University of Colorado at Boulder 1955 — 1959
BS Chem, Chemistry, Physics, Mathematics
VLink Inc August 2015 - Present
Consulting Firm 2012 - 2014
Apex Technology Group Inc., October 2011 - June 2012
Gulshan Properties February 2010 - July 2011
IBM Global Process Services August 2007 - January 2009
Tata Teleservices Ltd 2004 - 2006
Skills
Benefits Negotiation, Technical Recruiting, Recruiting, Talent Management, Talent Acquisition, Personnel Management, Executive Search, Screening, Human Resources, Performance Management, Employee Relations, Program Management, Employee Engagement, HR Policies, Organizational..., Strategic HR, Strategic Planning, HRIS, Administrative..., Meeting Scheduling, Organizing Meetings, Corporate Events, Travel Arrangements, Office Equipment, Multi-line Phone
Education
Institute of Management Technology, Ghaziabad
MBA/PGDM, Human Resources Management/Personnel Administration & Marketing
University of Lucknow 2004 — 2007
Bachelor's degree, English Literature (British)
CodaBow International August 2014 - Present
Intentional Connector Consultant March 2013 - September 2014
Invest in Wallonia June 2013 - August 2014
Mid West Music Festival June 2013 - April 2014
Gofre December 2011 - March 2013
IBM India June 2010 - December 2011
IBM Global Process Services July 2007 - June 2010
IBM October 1995 - June 2010
IBM Daksh Business Process Services Pvt. Ltd 2007 - 2009
Theatre Du Mississippi 1997 - 2007
Skills
HR Transformation, Workforce Management, BPO, Learning Solutions, Performance Consulting, Trainers, Organizational Learning, Learning Technology, Talent Management, Talent Development, HR Strategy, Global HR, People Management, Blended Learning, Needs Analysis, E-learning, Organizational..., Mentoring, Career Development, HR Consulting, Human Capital Management, E-Learning, Personnel Management, Business Development, Management, Vendor Management, Outsourcing, CRM, Organizational Design, Human Resources, Strategy, Leadership, Employee Relations, Leadership Development, Business Transformation, Recruiting, Business Process..., Change Management, Succession Planning, Management Consulting, Employee Training, Program Management, Knowledge Management, Training, Team Leadership, Process Improvement, Staff Development, Consulting, Team Building, Enterprise Software
Education
University of Wisconsin-La Crosse 1976 — 1978
Masters of Science, Educational Technology
University of Maine 1972 — 1976
B.S., Sociology and Education
Hermon High School 1968 — 1972
HS, High School
Deloitte July 2015 - Present
IBM Global Services November 2010 - Present
IBM Global Process Services April 2015 - July 2015
DDL OMNI Engineering March 2009 - January 2011
University of Massachusetts January 2008 - June 2008
Skills
Java Enterprise Edition, MySQL, Java, SQL, Linux, Software Development, JavaScript, Web Applications, PHP, Web Services, Unix, Management, Analysis, Spring, XML, Requirements Analysis, SDLC, Agile Methodologies
Education
University of Massachusetts Boston 2004 — 2008
BS, Computer Science
IBM Global Process Services December 2013 - Present
MFA Oil Company June 2013 - December 2013
Scholastic January 2009 - March 2012
Scholastic January 2006 - January 2009
Scholastic May 2004 - January 2006
Scholastic May 2000 - May 2004
Scholastic August 1996 - May 2000
Skills
Vendor Relations, Operations Management, Facilities Management, Inventory Management, Process Improvement, Team Building, Resource Allocation, Lean Manufacturing, Microsoft Office, Packaging, Budgeting, Maintenance Management, AS400, Quality, Logistics, Project Implementation, Management, Team Leadership, Budgets, Leadership
Education
Central Missouri State University 1983 — 1987
Bachelor of Science, Business Administration
MyWebGrocer May 2014 - Present
GE Healthcare July 2013 - May 2014
Vertek Corporation January 2007 - July 2013
Self Employed 2007 - 2013
Fletcher Allen Health Care January 2004 - January 2007
IBM Global Process Services January 1999 - January 2001
Skills
Massage Therapist, Project Management, Highly Analytical, Personal Finance, Strategic Planning, Customer Retention, Team Leadership, Performance Improvement, Productivity Enhancement, Corporate Vision, Training & Development, Employee Training, Networking, Analytical Skills, CRM, Management, Accounts Receivable, Purchase Orders, Process Improvement, Customer Service, Budgets, Customer Satisfaction, Microsoft Excel, Time Management, Analysis, Data Analysis, Salesforce.com, Microsoft Word, Business Process..., Account Management, Software Documentation, Outlook, Vendor Management
Education
University of Phoenix 2009 — 2011
Bachelors Degree, Finance, 3.64
Champlain College 2002 — 2007
Associates Degree, Multi-Media and Graphic Design, 3.5
IBM Global Process Services August 2010 - Present
Visions and Dreams Events
Skills
Coaching, Corporate Events, Customer Service, Event Management, Event Planning, Loans, Management, Microsoft Office, Mortgage Lending, Quality Assurance, Training, Wedding Planning
Education
University of Phoenix 2006 — 2008
Business Management, Business Administration and Management, General
Mirus Information Technology Services July 2012 - Present
HCC Service Company, Inc August 2011 - July 2012
UTHealth 2005 - 2011
IBM Global Process Services September 2000 - November 2001
Skills
JavaScript, Java, SQL, Databases, Oracle, Java Enterprise Edition, C#, .NET, JSP, Microsoft Office, HTML, Web Development, Core Java, Software Design, Hibernate, REST, Linux, CSS, Web Design, Java Enterprise..., Visio, Mobile Phone Apps, Oracle SQL, Design Patterns, JUnit, Selenium Testing, Mockito, Agile Methodologies, JIRA
Education
University of Houston-Clear Lake 2003 — 2005
Bachelor of Science, Computer Information Systems
Concentrix January 2014 - Present
IBM Global Process Services October 2002 - January 2014
BP 1991 - 1998
Skills
Transition Management, BPO, Outsourcing, Six Sigma, Business Analysis, Contact Centers, Service Delivery, Call Centers, Business Process..., Vendor Management, Process Improvement, Business Transformation, CRM, Business Process, Sla, IT Service Management, Offshoring, Shared Services, Global Delivery, PMO, IT Strategy, IT Outsourcing, Workforce Management, Service Management, Project Delivery, Team Management, SLA
Education
Tulsa Community College 1993 — 1999
Associateâs Degree, Computer and Information Sciences and Support Services, 4.0
IBM Global Process Services 2013 - Present
Education
McGill University 1985 — 1987
Master of Business Administration (MBA), International Finance
Université du Québec à Montréal / UQAM 1982 — 1985
Bachelor of Business Administration (B.B.A.), Banking, Corporate, Finance, and Securities Law
Coldwell Banker Residential Brokerage July 2011 - Present
Bioceutica April 2010 - Present
IBM Corporation June 1968 - February 1998
IBM Global Process Services June 1968 - January 1995
Skills
First Time Home Buyers, Sellers, Buyer Representation, Investment Properties, Real Estate Transactions, FHA, VA loans, Mortgage Lending, Refinance, Real Estate, Short Sales, Relocation, REO, Single Family Homes, Referrals, New Home Sales, Listings, Condos, Foreclosures, Sales, Residential Homes, Negotiation, Marketing, Investors, Customer Service
Education
University of Maryland University College 1968 — 1973
Associate's degree, Business Administration and Management, General
IBM March 2010 - Present
IBM February 2007 - March 2010
IBM Global Business Process Services October 2006 - February 2007
IBM Global Business Process Services November 2004 - January 2007
IBM Global Process Services March 2000 - November 2004
IBM Global Process Services May 1998 - March 2000
Skills
Service Delivery, Service Management, PMP, Management, Leadership, Business Process, Disaster Recovery, Six Sigma, Lean Manufacturing, Outsourcing, Vendor Management, IT Service Management, IT Strategy, Sla, Team Leadership, Process Improvement, Project Management, IT Outsourcing, ITIL, Program Management, Project Portfolio..., Integration, Data Center, Solution Architecture, IT Management, Business Analysis, Business Process..., Resource Management, PMO
Education
University of Phoenix 2012 — 2014
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
University of Arizona 1991 — 1996
BS, Communication
IBM Global Process Services March 2014 - Present
IBM Global Process Services August 2013 - February 2014
IBM Global Process Services October 2010 - July 2013
IBM Global Process Services November 2009 - September 2010
IBM Global Process Services January 2008 - October 2009
italian red cross June 2007 - December 2007
Skills
Team Management, Service Delivery, BPO, Team Leadership, Process Improvement, SAP, Outsourcing, Leadership, Vendor Management, Business Process..., Performance Management, Call Centers, CRM, Change Management, Human Resources, Management
Education
Università degli Studi di Bari
IBM Global Process Services June 2012 - Present
IBM Global Process Services January 2011 - June 2012
IBM Global Process Services August 2009 - December 2010
Corning Incorporated - ISSC EMEA April 2009 - July 2009
Corning Incorporated - ISSC EMEA November 2007 - April 2009
Corning Shared Services EMEA 2007 - 2009
Skills
People Management, Outsourcing, Procurement, Business Process, Management, Business Analysis, Negotiation, Team Management, SAP, Accounting, Training, Account Reconciliation, Customer Service, Business Process..., Process Improvement, Vendor Management
Education
Universidad de Granada 2006 — 2007
Political Science and Gender Studies
University of Łódź, Poland 2005 — 2007
MA, Gender Studies in Women’s Studies Institute
University of Łódź, Poland 2002 — 2005
MA, Political Science and International Relations
GENPACT August 2014 - Present
GENPACT September 2013 - Present
IBM Global Process Services July 2011 - September 2013
IBM September 2009 - July 2011
digitalArbor December 2008 - August 2009
ACS December 2002 - May 2007
EDS November 2001 - December 2002
Luminant Worldwide, Inc. October 2000 - November 2001
marchFirst November 1998 - October 2000
PointCast April 1996 - November 1998
Skills
Strategy, CRM, Business Development, New Business Development, Start-ups, Outsourcing, Selling, Leadership, Sales Process, Sales, Management, Sales Management, Cross-functional Team..., Strategic Planning, Security, Contract Negotiation, Marketing, Business Strategy, Networking, Sales Operations, BPO, Direct Sales, Cloud Computing, Lead Generation, Strategic Partnerships, Consulting, Professional Services, Analytics, Solution Selling, Enterprise Software, Salesforce.com, SaaS, Competitive Analysis, Vendor Management, Customer Experience, E-commerce, Go-to-market Strategy, Executive Management, Business Alliances, Product Marketing, P&L Management, Account Management, Team Management, Management Consulting, Product Management, Business Intelligence
Education
University of Michigan 1991 — 1995
BA, International Business
Bishop Foley
IBM N.America Rate and P&L Capital CoordinatorIBMMay 2015 - Present
IBM Global Process Services June 2014 - Present
IBM June 2014 - Present
Skills
Cognos, TM1, Essbase, Brio Query, Microsoft Office, Financial Forecasting, Financial Statement..., Financial Planning, Macros, Problem Solving, Financial Reporting, Teamwork, Minitab, Graphical Ledger User..., Strategic Communications, Analysis, Data Analysis
Education
University of Iowa 2011 — 2014
Bachelor of Business Administration (BBA), Accounting and Finance
University of Iowa - Henry B. Tippie College of Business 2011 — 2014
Bachelor's degree, Accounting and Finance
IBM Global Process Services June 2011 - July 2011
Skills
C, Embedded Systems, C++, Matlab, Programming, Python, Microsoft Office, VHDL, Microsoft Excel, Data Structures, Semiconductors, Windows, Teamwork, Eclipse, Verilog, PowerPoint
Education
University of Pennsylvania 2013 — 2015
Master of Science (MS), Computer Science (Embedded Systems)
PES Institute Of Technology 2009 — 2013
B.E., Telecommunication
Christ Junior College 2007 — 2009
Grade 12, English, Hindi, Physics, Chemistry, Mathematics, Biology
Genesis OB/GYN, PC August 2012 - Present
IBM Global Process Services May 2011 - September 2012
Skills
Customer Service, Public Speaking, Budgets, Marketing, Microsoft Office, Event Planning, Management, Leadership, Team Building, Training
Education
University of Phoenix 1998 — 2001
Bachelor of Science (BS) Health Care Services
Harris Corporation 2009 - Present
Host Hotels and Resorts 2005 - 2009
University of Maryland University College 2003 - 2005
PeopleSoft 2000 - 2003
IBM Global Process Services 1997 - 1999
Skills
PeopleSoft, Business Analysis, SDLC, Project Management, PeopleSoft Financial, Financial Analysis, PeopleTools, Requirements Analysis, IT Management, Essbase, nVision, Microsoft Office, Analysis, HRIS, Program Management, Financials, Access, Forecasting, Integration, Accounting, IT Operations, SQL, Vendor Management, Nonprofits, Disaster Recovery, Business Intelligence
Education
University of Maryland University College
Master of Business Administration (MBA)
University of Maryland College Park
Bachlor of Science, Accounting
IBM Global Process Services July 2009 - 2015
Ciena December 2008 - June 2009
Blood Systems Inc September 2008 - November 2008
Qualcomm January 2008 - July 2008
Oracle Corporation June 1999 - December 2007
Tekedge/Xoriant Corporation 1996 - 1999
Sriven Computer Solutions 1995 - 1995
Software Moguls (acquired by Legato and eventually by EMC2) 1994 - 1995
Speck Systems 1992 - 1994
Skills
Integration, SOA, Business Analysis, Oracle, Oracle Applications, Software Documentation, Unix, Software Project..., Software Development, SDLC, Business Intelligence, Oracle E-Business Suite, Solution Architecture, Requirements Analysis, Business Process, Java Enterprise Edition, Oracle HR, PL/SQL
Education
University of Mysore 1987 — 1991
Bachelor of Engineering and Technology, Computer Science and Engineering
Nagarjuna College 1985 — 1987
Intermediate, Math/Science/Physics
St. Paul's High School 1975 — 1985
Desjardins August 2014 - Present
IBM June 2012 - June 2014
IBM Global Process Services December 2009 - May 2012
Videotron August 2007 - December 2009
Shopmedia Inc. April 2007 - June 2007
Hydro Québec November 2006 - March 2007
sanofi-aventis April 2006 - October 2006
France Telecom April 2005 - March 2006
Renault July 2002 - March 2005
Parfums Givenchy November 1999 - June 2002
Skills
Red Hat Linux, Solaris, PL/SQL, Shell Scripting, SAN, Databases, Netbackup, Performance Tuning, Unix, Sun, Perl, Linux, RMAN, Oracle RAC, Oracle, SQL Tuning, Weblogic, SQL, MySQL, Data Warehousing, ETL, Database Administration, Disaster Recovery, Integration
Education
Université Pierre et Marie Curie (Paris VI) 1991 — 1993
DEA, Intelligence artificielle IA (Informatique)
PROBYS May 2010 - Present
Mastech March 2008 - April 2010
Technosoft Corporation August 2007 - March 2008
Paradigm Infotech 2006 - 2007
IBM Global Process Services January 2004 - September 2005
Skills
PL/SQL, Informatica, SQL Server, DB2, COBOL, CICS, VA-Gen, EZ Trieve, IBM Mainframe
Education
Mysore University
Bachelor of Engineering (B.E.), Civil Engineering
saraswathishishumandir
Intronis July 2015 - Present
Broadridge Financial January 2007 - December 2014
Eagle Investment Systems February 2006 - December 2006
IBM Global Process Services September 2005 - February 2006
SunGard Phase3 1999 - 2005
Fidelity Investments January 1995 - January 1999
Skills
Business Analysis, Management, Financial Services, Leadership, Vendor Management, SDLC, Process Improvement, Business Process, Program Management, Project Management, CRM, Software Project...
Education
University of Massachusetts Lowell 1986 — 1991
BS, Business
CSC - Computer Sciences Corporation April 2014 - Present
CSC July 2006 - April 2014
IBM Global Process Services July 1996 - July 2006
Ciba-Geigy Corporation February 1989 - July 1996
Skills
ERP, SAP R/3, SAP ERP, SAP, Business Process, SAP BW, Business Intelligence, SAP Netweaver, SAP CRM, Integration, PMO, IT Strategy, ABAP, Master Data Management, Requirements Analysis, SAP Implementation, SAP SD, Data Migration, SD, Solution Architecture, Business Process..., Business Process Design, ECC, SAP Portal, Data Warehousing, SAP MM, IDOC, Pre-sales, Business Analysis, Consulting
Education
University of North Carolina at Greensboro 1984 — 1987
Bachelor of Science (BS), Mathematics with Computer Science Concentration
IBM Global Process Services August 2009 - November 2013
IBM April 2002 - August 2009
Skills
IT Service Management, Service Delivery, Cloud Computing, ITIL, Unix, Telecommunications, Networking, Technical Support, Pre-sales, Virtualization, IT Strategy, Technical Writing, Graphic Design, Photoshop, System Testing, Project Management, TCP/IP protocols, Copy Editing, Copywriting, Data Mining, Procedure Development, Python, Mac OS, Microsoft Office, Usability Testing, Standards Compliance, ITAR, HIPAA
Education
University of Colorado Boulder 1996 — 2000
Master of Science (MS), Computer Systems Networking and Telecommunications
University of Colorado Boulder 1996 — 2000
MS, Telecommunications, Data Networking
coursera
Computer Science
IBM Global Process Services May 2013 - Present
IBM Global Process Services November 2009 - April 2013
Skills
Vendor Management, Outsourcing, Business Process..., Change Management, Business Analysis, Performance Management, Program Management, Business Process, Process Improvement, Project Management, Service Delivery, CRM, PMP, Call Centers, Leadership, BPO, Team Management, Strategy, Business Transformation, Six Sigma, Management Consulting, Management, Team Leadership, Operations Management, IT Service Management, Cross-functional Team..., Consulting, IT Strategy, PMO, Employee Engagement, Talent Management, Human Resources
Education
Xavier University 2000 — 2002
Masters of Education, Masters of Education in Human Resources Development
University of Michigan 1992 — 1996
BSE, Industrial and Operations Engineering
Pearson March 2012 - Present
Pearson April 2010 - March 2012
Pearson February 2009 - April 2010
Genpact February 2006 - September 2008
Liqvid eLearning Services Pvt Ltd August 2005 - January 2006
IBM Global Process Services May 2004 - June 2005
Convergys September 2002 - May 2004
Group 4 Securitas September 1999 - August 2002
Skills
Training Delivery, Employee Engagement, Performance Management, Talent Management, Soft Skills, BPO, HR Consulting, Vendor Management, Management Consulting, Talent Acquisition, Team Management, Organizational..., Training, Call Centers, Management, Recruiting, Business Process..., Employee Relations, Coaching, Change Management, Business Development, HRIS, Strategy, Sourcing, Human Resources, Service Delivery, CRM, Outsourcing, Business Transformation, Transition Management, Program Management, Operations Management, Process Improvement, Shared Services, HR Transformation, Stakeholder Management, MIS
Education
The University of Chicago 1990 — 1995
MA, Social Sciences
University of California, Berkeley 1985 — 1989
Bachelor's degree
Broadcom June 2011 - Present
OpenTV August 2010 - June 2011
DIRECTV July 2005 - August 2010
Center for Embedded Networked Sensing June 2004 - July 2005
IBM Global Process Services July 2003 - September 2003
IBM Global Services June 2001 - September 2001
IBM Global Services June 2000 - September 2000
Skills
Embedded Software, Embedded Systems, Linux, Software Engineering, Device Drivers, Software Development, Embedded Linux, C, Java, Streaming Media, Software Design, Debugging, C++, Python, H.264, Distributed Systems, Middleware, Git, Linux Kernel, System Architecture, XML, Agile Methodologies, Haskell, Go, Objective-C, MPEG, Innovation, Research, C/C++ STL, Algorithm Design, DLNA, Ruby, MIPS, Emacs Lisp
Education
University of California, Los Angeles 2003 — 2005
M.S, Computer Science
University of California, Irvine 1999 — 2003
BS, Information and Computer Science
General Motors August 2013 - Present
IBM Global Process Services December 2011 - July 2013
IBM Global Services January 2006 - December 2011
Skills
Business Transformation, Business Process, Business Process..., Business Analysis, Process Improvement, Management Consulting
Education
University of Louisiana at Lafayette 1992 — 1996
BS, Psychology/Sociology
University of Louisiana at Lafayette 1992 — 1996
Bachelor of Science (B.S.), Psychology
A Blackwell Music January 2006 - Present
Total Business Management Consultants September 2004 - Present
Pekin Insurance December 2013 - March 2015
IBM Global Process Services December 2012 - December 2013
TEKsystems 2010 - 2012
AAA NCNU 2010 - 2010
WorldCom 1999 - 2002
Skills
Public Speaking, Teaching, Leadership Development, Writing, Mentoring, SDLC, Business Analysis, Process Improvement, Software Project..., Testing
Education
University of Arkansas at Pine Bluff
BS, Chemistry
Concentrix September 2014 - Present
Concentrix February 2014 - August 2014
IBM Global Process Services July 2013 - January 2014
IBM Global Process Services June 2012 - July 2013
IBM Global Services March 2007 - June 2012
IBM Global Services 2000 - 2007
IBM Global Services 1997 - 2000
EDS January 1997 - June 1997
EDS May 1996 - January 1997
EDS October 1990 - May 1996
Skills
Consulting, Process Improvement, Proposal Leadership, Proposal Writing, Project Management, Deployment Strategies, Implementation Planning, Information Solutions, Negotiation, Methodology, IT Project Leadership, Technical Project..., Organization..., Transition Planning, Transition Management, Call Center, Contact Center..., Contact Center..., Contact Center..., CRM, Requirements Gathering, Requirements Analysis, Leadership, Business Process..., Business Transformation, IT Strategy, Call Centers, PMO, Outsourcing, Solution Architecture, Program Management, Software Project..., Service Delivery, IT Outsourcing, IT Service Management
Education
University of Michigan-Dearborn 1985 — 1989
Bachelor Of Science Administration (B.S.A.), Dual Major: Management Information Systems; Finance
USDOL June 2013 - Present
CSG Government Solutions 2010 - 2013
IBM Global Process Services 2010 - 2010
Tier Technologies 2007 - 2010
USDOL 1985 - 2007
USDOL April 2002 - April 2004
GDOL 1974 - 1985
usDOL 1974 - 1985
Skills
JavaScript, Information Architecture, Microsoft Office, User Interface, CSS, HTML, Web Development, User Experience, WordPress, PHP, User Interface Design, Web Design, Dreamweaver, CMS, Website Development, SEO, XML, HTML 5, XHTML, Interaction Design, Unemployment Claims, Government, Program Management, Strategic Planning, Public Speaking, Customer Service, Management, Leadership, Policy, Project Management, Team Building
Education
University of Georgia - Terry College of Business 1974 — 1976
EDMC March 2015 - Present
IBM Global Process Services July 2013 - March 2014
Quadrem September 2008 - August 2009
TOPSOURCE, LLC August 2003 - July 2007
Procurian July 1998 - August 2003
Skills
Strategic Sourcing, Contract Negotiation, Supplier Management, Customer Relations, Negotiation, Data Analysis, Sales Support, Microsoft Office, Emptoris eRFX Suite, E-sourcing, Supply Chain, Supply Chain Management, Sourcing, Team Building, Business Strategy, Supply Management, eSourcing, Change Management, Global Sourcing, Cross-functional Team..., Purchasing, Outsourcing, Operations Management
Education
Thunderbird School of Global Management 1997 — 1998
MBA, International Business
Thunderbird School of Global Management
MBA, International Business
Westminster College (PA) 1991 — 1995
BA, International Business and Economics
Westminster College
BA, International Business and Economics
IBM Canada May 2015 - Present
TD June 2013 - April 2015
IBM Global Process Services March 2013 - June 2013
McKesson November 2011 - March 2013
TD Bank Group October 2009 - October 2011
Gouvernement du Québec September 2009 - November 2009
CGI (Banque Desjardins) October 2008 - September 2009
CGI (Bell Canada) June 2005 - October 2008
Bell Canada 2005 - 2008
CGI (Bell Canada) March 2003 - June 2005
Skills
Unix, Solaris, Microsoft SQL Server, MS Project, Weblogic, Websphere, VMware, Windows Server, SQL, Visio, Active Directory, Integration, Middleware, Infrastructure, Oracle, XP, Requirements Analysis, XML, Solution Architecture, AIX, ITIL, Databases, Linux, Disaster Recovery, WebSphere MQ, Enterprise Architecture, System Administration, IIS, IT Service Management
Education
University of Ottawa 1998 — 2001
Weatherford September 2013 - Present
IBM Global Process Services September 2009 - Present
Academy Sports + Outdoors June 2009 - September 2009
Ajilon Consulting Inc. October 2005 - June 2009
Imperial Sugar Company 2001 - 2003
Prime Equipment Rental 1997 - 1998
Skills
IBM iSeries, Linux, Windows Server, Operating Systems, Unix, Servers, IBM AS/400, IBM Tivoli, IBM Utilities, IBM Servers, High Availability
Education
University of Houston 1988 — 1990
Associate's degree, Criminal Justice and Corrections
Kaiser Permanente February 2012 - Present
IBM Global Process Services September 2011 - February 2012
Kaiser Permanente January 2010 - June 2011
IBM Corporation 2009 - December 2010
Skills
Infrastructure, Program Management, Business Objects, Business Analysis, Project Portfolio..., Visio, Requirements Analysis, SDLC, Vendor Management, PMP, PMO, Integration, IT Strategy, Enterprise Architecture
Education
University of California, Berkeley 1958 — 1961
n/a, Socialology
California State University- Haywarde
Bachelor of Arts (BA), Phychology, degree
Walden University June 2014 - Present
Private Practice owner Integral Counseling Center 2007 - Present
Walden University July 2013 - June 2014
Argosy University January 2008 - August 2013
IBM Global Process Services October 1979 - December 2003
Skills
Psychotherapy, Family Therapy, Mental Health Counseling, Mental Health, Teaching, Group Therapy, Adolescents, CBT, Psychology, Crisis Intervention, Counseling Psychology, Life Transitions, Behavioral Health, Clinical Supervision, Anger Management, Therapists, Grief Counseling, Self-esteem, Career Counseling, Higher Education, Professional Network, Student Affairs, Program Development, Staff Development, Collaboration, Creative Strategy, Admissions, Curriculum Development, Post Traumatic Stress, Treatment, Mindfulness, Training, Adult Education, Conflict Resolution
Education
University of Northern Colorado 2007 — 2011
PhD, Counselor Education and Supervision
IBM Global Process Services April 2012 - Present
State Street June 1997 - April 2012
Scudder Investments 1994 - 1997
Education
University of Denver 1991 — 1993
Masters, Telecommunications
Westfield State College 1982 — 1986
BS, Computer Science
IBM Global Process Services February 2014 - Present
IBM Global Process Services 2011 - 2015
IBM Global Process Services 2011 - 2015
IBM Global Process Services 2011 - 2015
IBM 2012 - February 2014
LPS Field Services, Inc. 2010 - 2011
Blue Cross Blue Shield September 2000 - November 2010
Automated Data Processing ADP February 1999 - July 2000
Inacom 1998 - 1999
Inacom 1998 - 1999
Skills
Web Services, Network Administration, Web Project Management, System Administration, SDLC, Technical Support, Integration, Project Management, Change Management, Network Design, HIPAA, Data Migration, Employee Training, Windows Server, Databases, Unix, Information Technology, Testing, Servers, SharePoint, Active Directory, Visio, Troubleshooting, Data Center, Disaster Recovery, Networking, Oracle, Microsoft SQL Server
Education
University of Phoenix 2004 — 2006
Masters of Management, Organizational Management
University of Phoenix 2002 — 2004
Bachelors of Information Technology, Information technology
IBM Global Process Services January 2013 - Present
CenturyLink 2009 - December 2012
Embarq January 2006 - January 2012
Sprint January 1996 - January 2006
AT&T January 1983 - January 1996
Skills
Oracle, Teradata, Databases, Unix, ETL, Data Warehousing, Disaster Recovery, SQL, PL/SQL, Database Design, Unix Shell Scripting, Solaris
Education
University of Central Missouri 1974 — 1982
BS & BSE, Computer Science & Math Education
NTT DATA Corporation March 2014 - Present
IBM Global Process Services September 2010 - March 2014
itelligence May 2005 - March 2009
Various Clients October 2001 - March 2005
Skills
SAP Implementation, SAP, SD, SAP R/3, Business Process
Education
University of Leicester 1974 — 1977
Certificate, Industrial Administration
United Kingdom
IBM Global Process Services December 2010 - Present
IBM - U.S. MORTGAGE SERVICING TECHNOLOGY November 2009 - November 2010
Fiserv November 2009 - November 2010
BCBS OF OREGON June 2006 - October 2009
AND ASSOCIATES November 2005 - May 2006
DB Professionals February 2005 - September 2005
HSBC (HOUSEHOLD INTERNATIONAL) February 1999 - February 2005
Skills
Business Process, Business Analysis, Agile Methodologies, Business Intelligence, Business Case, Business Modeling, Business Objects, Budgets, Architectural Design, Data Modeling, Data Analysis, SDLC, Requirements Analysis, Visio, Business Requirements, Vendor Management, Requirements Gathering, Waterfall, Use Case Analysis, Functional..., Software Project..., Solution Architecture, MS Project, Program Management, Process Improvement, Analysis, Quality Assurance
Education
University of Phoenix 2010 — 2012
2003 B.S, Information Technology/Network and Telecommunications
University of Phoenix 2003 — 2011
2012Masters of Business Administration - MBA, Business Administration and Management, General
Hill-Rom November 2014 - Present
Robert Half Technology February 2014 - Present
IBM Global Process Services November 2011 - February 2014
Gilbarco Veeder Root October 2009 - November 2011
LexisNexis May 2009 - September 2009
National Audit Service May 2006 - May 2008
Duke Health Technology Solutions February 2004 - May 2006
Radiant Systems Inc. November 2002 - February 2004
Keane Consulting Group March 2001 - September 2002
AVL Scientific July 1998 - November 1998
Skills
Visual C#, Visual C++, SQL Server, XML, XSLT, Agile, TFS, SSRS, SSIS, Subversion, JavaScript, ASP, DB2, Informix, SQL, C#, Database Design, Software Development, Stored Procedures, T-SQL, .NET, Oracle, Design Patterns, PL/SQL, WinForms, Scrum, OOP, SQL Server Management..., Software Design, Object Oriented Design, Microsoft SQL Server, Software Engineering, Java, HTML, Agile Methodologies, Testing, Windows, C++, C
Education
UNCC 1986 — 1989
Bachelor of Science (BS), Computer Science
YURI GAGARIN PLC May 2013 - Present
IBM 2012 - May 2013
IBM 2008 - 2012
IBM Global Process Services 2008 - 2012
IBM Global Business Services August 2008 - March 2010
IBM Global Business Services 2008 - 2010
Education
2002 — 2008
Master 2, Statistiques et Econométrie
Université Louis Pasteur (Strasbourg I)
University of Minnesota December 2000 - Present
DecisionOne June 1998 - December 2000
IBM Global Process Services March 1997 - June 1998
Skills
Troubleshooting, System Administration, Active Directory, Linux, Network Administration, Windows, Networking, Computer Hardware
Education
University of Minnesota-Twin Cities 1990 — 1994
Economics with mathematics emphasis
University of Minnesota-Twin Cities
IBM Global Process Services 2006 - 2011
IBM Global Process Services 2001 - 2006
IBM Global Process Services 1997 - 2001
Skills
Trained meeting..., Trained Office Manager, Change Management, Team Leadership, Operations Management, Facilitators, Cross-functional Team..., Vendor Management, Project Management, Outsourcing, Program Management, PMP, Six Sigma, Customer Service, Strategic Planning, Business Analysis, Marketing Strategy, Training, Microsoft Excel, Team Building, Budgets, Quality Assurance, Software Project..., Management, Telecommunications, Leadership, Process Improvement, Negotiation, Project Planning, Leadership Development, Business Development, Public Speaking, Coaching, Risk Management, Customer Satisfaction, Facilitation, Business Process..., Microsoft Office, Team Management
Education
•Union County College 2011 — 2011
6 Sigma Green Belt
•George Washington University, Washington, DC 1999 — 2000
Master's Certicate, Project Management
•Kean College of New Jersey, Union, New Jersey 1993 — 1997
Bachelor of Arts (BA), Sociology
Union County College 1979 — 1983
Associate of Arts (A.A.), Urban Studies/Affairs
UNC Charlotte Technical managerIBM Global Process Services1996 - 2008
IBM Global Services 1996 - 2008
IBM Global Process Services 1996 - 2008
IBM Global Services 1996 - 2008
IBM Global Services 1996 - 2008
IBM Global Services 1996 - 2008
IBM Global Process Services 1996 - 2008
IBM Global Services 1996 - 2008
Bank of America 1996 - 1998
Bank of America 1996 - 1998
Skills
Program Management, Microsoft Word, Social Media, Access, Customer Service, Visio, Microsoft Excel, PowerPoint, Instructional Design, Strategic Planning, Proposal Writing, Nonprofits, Team Leadership, Windows, Facebook, Community Outreach, Troubleshooting, Adult Education, Process Improvement, Outlook, Creative Writing
Education
University of Maryland College Park
University of Southern California
Master of Science (MS), Systems Management, P
Wheeler High School
IBM Global Process Services 2007 - 2009
AT&T, 1995 - 2007
Skills
Troubleshooting, Time Management, Visio, Microsoft Excel, SDLC, Microsoft Office, SQL, Project Management, Business Analysis, Change Management, Process Improvement, Program Management, Project Planning, PMO, Software Documentation, Microsoft Word, Customer Service, PowerPoint, SharePoint, Team Leadership, Vendor Management, Analysis, Leadership, Management, Strategic Planning, Training, Requirements Analysis, Cross-functional Team...
Education
University of San Francisco
Master's Degree, Public Administration
University of Phoenix 2010 — 2014
Bachelor's Degree, Health/Health Care Administration/Management, 3.65
IBM Global Process Services January 2010 - Present
Skills
Software Project..., PMP
Education
University of Mary Washington
Bachelor's Degree, Computer Science
CEB April 2013 - Present
Esolutions Intergrated Inc., December 2012 - March 2013
EMC thru TCS April 2007 - November 2012
T-Systems International GmbH June 2006 - March 2007
IBM Global Process Services June 2005 - May 2006
NTT DATA India Enterprise Application Services Pvt Ltd August 2003 - May 2005
Covansys Pvt. Ltd., Chennai, India (Acquired by CSC) April 2002 - July 2003
Skills
EMC SAN Administration, EMC Celerra, EMC Storage Solutions, Cisco Nexus, Cisco MDS SAN switches, Cisco UCS, HP EVA, ITIL, HP Server Hardware, RecoverPoint, Data Domain, MirrorView, SRDF, VMware ESX, VMware Infrastructure, VMware vCenter, VMware vSphere, Windows Server, Unix, Solaris, IBM AIX, Visio, CommVault, EMC VPLEX, Isilon, VNXe3150/3300/3200, vBlock 720 with VMAX 20k, Cisco B series rack..., HP Chassis and DL rack..., vCops, EMC performance tools..., EMC PowerPath, IBM DS series of devices, IBM Servers, z/OS series and AS/400..., HP MSA storage arrays, Brocade Fibre Switches, EMC Isilon, NetApp FAS...
Education
University of Madras 1998 — 2001
Master of Computer Applications (M.C.A.), Computer Science, A
IBM Global Process Services Management ConsultantIBM Global Process ServicesJanuary 1998 - January 2007
Education
University of Detroit Mercy 1974 — 1977
Master of Business Administration (M.B.A.), Finance and Financial Management Services, 3.9
University of Minnesota-Twin Cities 1962 — 1967
Bachelor of Arts (BA), Chemistry, Math
iNautix Technologies May 2005 - Present
GE July 2002 - May 2005
IBM Global Process Services October 2000 - November 2001
Infosys September 1999 - August 2000
Skills
Requirements Gathering, Program Management, Scope Management, Functional..., Requirements Analysis, SDLC, Business Analysis, Software Project..., Project Management, Vendor Management, Agile Methodologies, PMP, Business Intelligence, Testing, IT Project & Program...
Education
University of Madras
Bachelor of Engineering (B.E.)
Maine Medical Center 2012 - Present
The Revere Group June 2011 - Present
The Revere Group October 2006 - January 2011
Answerthink, Inc. September 1999 - October 2006
IBM Global Process Services July 1998 - October 1999
Dexter Shoe, Co. February 1997 - July 1998
S.D. Warren September 1985 - January 1997
Skills
Movex, Requirements Analysis, HRIS, Business Analysis
Education
Thomas College 1983 — 1985
Infornation Technology
Florida State University Independent PeopleSoft ConsultantStandard Consulting Services, Inc.February 2004 - December 2007
IBM Global Process Services 1998 - 2004
Education
University of North Florida - College of Business Administration 1992 — 1997
Bachelor's degree, Accounting
Wo August 2012 - Present
IBM Global Process Services June 2008 - Present
IBM Global Process Services June 2011 - April 2012
Education
University of Oklahoma
B.S. Business Administration, International Business and Finance
Universitat Politècnica de València (UPV)
Buchanan Technologies May 2004 - Present
IBM Global Process Services July 2003 - April 2004
Texas Health Resources August 2002 - January 2003
Skills
Unix, Virtualization, Disaster Recovery, SAN, C++, Windows Server, SQL, C, HTML
Education
University of North Texas 1985 — 1991
Bachelor of Science, Computer Science
SMU School of Engineering
IBM Global Process Services 2009 - Present
Education
University of Nevada-Reno
Master's Degree, Computer Science, 4.00
DeMartini RV March 2004 - Present
IBM Global Process Services June 1989 - June 2001
Skills
Strategic Planning, Microsoft Office
Education
University of Michigan 1956 — 1962
Master of Business Administration (M.B.A.), Accounting
American Express Technologies January 2005 - Present
IBM Global Process Services January 1990 - January 2005
Early Cloud & Company January 1985 - January 1990
Skills
Computer Science, Musicians, Enterprise Architecture, Architectural Design, Information Architecture, Middleware, WebSphere MQ, DataPower, IBM BPM
Education
University of Phoenix 1998 — 2002
Bachelor of Science (BS), Computer Science
University of South Carolina-Columbia 1974 — 1979
Bachelor of Arts (B.A.), Music Theory and Composition
United Airlines December 2011 - May 2014
IBM June 1996 - September 2008
IBM Global Process Services July 1995 - September 2008
Skills
Change Management, Incident Management, ITIL Process..., ITIL v3 Foundations..., Problem Solving, Process Improvement, Project Coordination, Team Building, Team Management, Continuous Improvement, Leadership, Business Process..., Vendor Management, IT Strategy, Program Management, SDLC, Management, IT Management, IT Service Management, Integration, Business Analysis
Education
University of Phoenix 2007 — 2009
Associate's degree, Business Administration and Management, General
University of Phoenix
Computer Task Group March 2009 - September 2012
IBM Global Process Services 2005 - 2008
IBM Global Process Services 2004 - 2005
IBM Global Process Services 2001 - 2004
IBM Tivoli Software 1999 - 2001
Education
University of Arizona 1994 — 1999
Bachelor of Science (B.S.), Engineering Mathematics
IBM Global Process Services 2012 - Present
Education
University of Phoenix 2012 — 2013
Master of Business Administration (MBA), Management Information Systems, General
University of Phoenix
Bachelor of Science (BSc), Information Technology
Fannie Mae March 2014 - Present
ManpowerGroup May 2014 - January 2015
IBM Global Process Services August 1997 - July 2013
Skills
Management, Human Resources, PowerPoint, Recruiting, Lotus Notes, Microsoft Office, Customer Service, Team Management, Microsoft Excel, Outlook, Microsoft Word, Access, Research, Administration
Education
University of Maryland College Park 2005 — 2009
Bachelor of Science (BS), Business Administration and Management, General
IBM Global Process Services 1973 - 2006
Education
University of Maryland College Park 1967 — 1972
Business/Journalism
MCPS 2010 - Present
IBM Global Process Services 1976 - 2004
Skills
Training, Transportation, Team Building, Transportation..., Logistics, Trucking, Operations Management
Education
Kentucky School Of Mortuary Science 1974 — 1975
Funeral Director and Embalmer License
University of Maryland Eastern Shore 1968 — 1969
JPMorgan Chase & Co. May 2014 - Present
IBM Global Process Services October 1999 - March 2014
Boeing 1989 - 1999
Houston Lighting and Power March 1994 - May 1996
Skills
Java, Struts, Cognos, Web Development, JavaScript, Software Development, Web Services, Java Enterprise Edition, Crystal Reports, SQL, Requirements Analysis, Spring, CSS, J2EE Application..., Databases, Unix, Core Java, XML, Web Applications, Integration, HTML 5, jQuery, Dojo
Education
University of Houston
Master's degree, Computer Engineering
IBM Global Process Services October 2003 - Present
Skills
Project Management, Business Analysis, Program Management
Education
University of Tulsa 1993 — 1996
Master of Business Administration (M.B.A.), 3.00
University of Arkansas at Pine Bluff
Bachelor’s Degree, Accounting, 3.97
Gregory Funding September 2014 - Present
IBM Global Process Services March 2010 - September 2014
Education
University of Phoenix 2006 — 2009
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
IBM Global Services October 2004 - April 2007
IBM Global Process Services October 2004 - April 2007
Dell November 2002 - May 2004
Skills
Business Analysis, Requirements Gathering, Requirements Analysis, Incident Management, SDLC, Change Management, Problem Management, Root Cause Analysis, Process Improvement, Business Process..., ITIL, Technical Support, Testing, Analysis, IT Service Management
Education
University of Massachusetts, Amherst 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General, A+
EXIN, Netherlands 2005 — 2005
ITIL Foundation, ITIL Foundation
National Institute of Engineering, Mysore India 1997 — 2000
Bachelor of Engineering (B.E.), Industrial and Production