MBNA America
MBNA America List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at MBNA America. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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1,068 MBNA America employees in database. Find out everything there's to know about MBNA America employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
MBNA America Employees
BluSky Restoration Contractors January 2015 - Present
The Garment Restoration Company March 2014 - January 2015
CRDN October 2012 - March 2014
Certified Health Coach September 2011 - September 2012
Takeda Pharmaceuticals August 2005 - May 2011
MBNA AMERICA February 2001 - August 2005
CLINIQUE/HECHT'S DEPARTMENT STORE December 1996 - February 2001
Skills
Gastroenterology, Rheumatology, Endocrinology, Pharmaceutical Sales, Cardiology, Sales Operations, Selling Skills, Hospital Sales, Diabetes, Neurology, Hypertension, Sales, Managed Markets, Sales Effectiveness, Management, Contract Negotiation, Sales Presentations, Customer Satisfaction, Team Building, Selling, Customer Service, Leadership, Account Management, Training, New Business Development, Negotiation, Call Centers, Marketing, Business Development
Education
Towson University 1992 — 1996
Bachelor of Science, Business Administration; Marketing and Finance
MD Anderson Cancer Center June 2015 - Present
MD Anderson Cancer Center June 2012 - May 2015
Rice University November 2009 - June 2012
University of Delaware January 2004 - November 2009
University of Delaware August 2006 - June 2007
Storage Networks January 1999 - January 2003
MBNA America January 1991 - January 1999
Skills
Creative Problem Solving, Technical Writing, Team-oriented, Communication Skills, Molecular Biology, Cell Biology, Cancer, Biotechnology, Confocal Microscopy, Fluorescence Microscopy, DNA, Genetics, Lifesciences
Education
University of Delaware 2004 — 2010
PhD, Biological Sciences
University of Delaware 1986 — 1990
BA, Biological Sciences
Citi Private Bank April 2015 - Present
Citi Private Bank April 2012 - April 2015
Legacy Solutions, Inc. March 2009 - April 2012
Morgan Stanley - Global Wealth Management August 2003 - February 2009
MBNA America October 2000 - May 2001
Skills
Wealth Management, Investment Advisory, Finance, Insurance, Portfolio Management, Investments, Strategic Financial..., Financial Advisory, High Net Worth..., Alternative Investments, Investment Strategies, Retirement Planning, Banking, Credit, Fixed Income, Estate Planning, Financial Services, Hedge Funds, Investment Management, Wealth Management..., Capital Markets, Mortgage Lending, Credit Cards, Law Firms, Private Banking, Lawyers, Escrow Agent Services, Paying Agent Services, Foreign Exchange, Cash Management, Lines Of Credit, Home Equity Lines of..., Cash Balance Plans, Capital Loans
Education
University of Delaware 2008 — 2010
Masters in Business Administration
University of Delaware 2006 — 2007
Certificate, Financial Planning
University of Delaware 1998 — 2003
BA, Economics
University of Utah 2001 — 2001
Certificate, Leadership
St. Mark's High School 1994 — 1998
High School Diploma
The University of Akron January 2009 - Present
The University of Akron March 2007 - Present
The University of Akron - Student-Athlete Academic Support Services August 2011 - December 2011
The University of Akron August 2008 - December 2008
The University of Akron October 2002 - March 2007
MBNA America January 2001 - October 2002
MBNA America February 2000 - January 2001
Skills
Public Speaking, Research, Teaching, Mentoring, Writing, Social Media, Customer Service, Higher Education, Instructional Design, Event Management, Community Outreach, Public Relations, Distance Learning
Education
The University of Akron 2007 — 2011
Master of Arts Education (MAE), Education: Sports Administration
The University of Akron 1994 — 1999
Bachelor of Arts, Majors: Electronic Media/Business/Organizational Communication-Public Relations; Minor: Marketing
Ridgewood High School
AAA Club Partners October 2013 - Present
GillespieHall May 2011 - October 2013
Access Group October 2007 - January 2010
International Reading Association December 2006 - October 2007
Bank of America May 2005 - March 2006
MBNA October 2000 - May 2005
MBNA America February 2000 - October 2000
MBNA America December 1997 - February 2000
MBNA America October 1996 - December 1997
Skills
Press Releases, Marketing Communications, Corporate Communications, Editing, Newsletters, Blogging, Marketing, Direct Mail, Public Speaking, Non-profits, Business Development, Management, Budgets, Copywriting, Direct Marketing, Social Media, Research, Public Relations, Advertising, Online Marketing, Social Media Marketing, Training, Social Networking, Internal Communications, Strategic Planning, Media Relations, Project Management, Strategic Communications, Integrated Marketing, Event Management, Digital Marketing, Email Marketing, Brand Awareness, Brand Development, Online Advertising, Sales, SEO, Brand Management, Market Research, Nonprofits
Education
University of Baltimore
Bachelor's Degree, English
Copart Inc 2013 - 2015
Copart 2010 - 2013
First Northern Bank 2007 - 2009
Solano Bank 2000 - 2007
Westamerica Bank 1997 - 2000
Bread-N-Butter Bakery 1992 - 1997
MBNA America 1989 - 1992
Delaware Trust Company 1983 - 1989
Skills
Management, Automotive, Customer Service, Negotiation, Purchasing, Inventory Management, Customer Satisfaction, Process Improvement, Operations Management, Team Building, Forecasting, Sales, Profit, Leadership, Sales Management
Education
University of Delaware 1979 — 1983
Bachelor of Science (BS), Finance and Financial Management Services
GEICO June 2011 - Present
ATX Group September 2004 - June 2011
MBNA America May 2003 - October 2004
Skills
Liability, Property & Casualty..., Claim, Casualty, Insurance, Legal Liability, Claims Management, General Insurance, Subrogation, Property Damage, Commercial Insurance, Underwriting, Claim Investigation, Claims Handling, Commercial Lines, Liability Analysis, Umbrella Insurance, Professional Liability, Workers Compensation, Claims Resolution
Education
The University of Texas at Arlington 2002 — 2007
Bachelor of Liberal Arts, Advertising
Mattress Warehouse November 2012 - Present
Business Builders for Entrepreneurs January 2012 - Present
Sendoutcards January 2006 - Present
Gumdrop Books December 2008 - July 2010
MBNA America June 2005 - October 2007
Staples, Inc November 2004 - June 2005
Citizens Bank 2004 - 2005
George S July 2004 - November 2004
First Horizon Home Loans April 2004 - July 2004
Citizens Bank July 2003 - February 2004
Skills
Credit, Purchasing, Finance, Proposal Writing, Accounts Payable, Software Documentation, Web Site Production, Settlement, Sales Management
Education
University of Delaware 1978 — 1982
Business with a minor in Marketing, Business Operations
University of Delaware 1978 — 1982
Bachelor of Science, Business
Hamilton Relay August 2014 - Present
Community Support Services for the Deaf April 2013 - July 2013
TEKsystems June 2007 - August 2010
Guardian Services Group May 2006 - June 2007
MBNA America June 2003 - May 2006
Skills
American Sign Language, Critical Thinking, Written & Oral..., Multi Tasking, Multilingual, Organizational..., Process Efficiency, Cpr Certified, First Aid, AED, Deaf Culture, Office Administration, Advocacy, Diligent, Public Speaking, Behavior Management, Vocational..., Microsoft Office, Social Media, Proofreading, Motivated self-starter, Event Planning, Customer Service, PowerPoint, Training
Education
Towson University 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Deaf Studies, Psychology
Abel_Communications November 2010 - Present
CREATE Everyday Geniuses November 2008 - November 2010
Parents' Choice Foundation July 2006 - October 2008
MBNA America February 2000 - June 2005
Skills
Public Relations, Social Media, Event Planning, Marketing, Nonprofits, Press Releases, Media Relations, Management, Strategic Communications, Facebook, Corporate Communications, Copywriting, Non-profits, Direct Marketing, Event Management, Crisis Communications, Internal Communications, Marketing Communications, Social Media Marketing, Newsletters, Blogging, Integrated Marketing, Email Marketing, Editing, Sponsorship, Speech Writing, Sales Management
Education
Towson University 1997 — 2000
BS, Public Relations
WSFS Bank August 2011 - Present
Wilmington Trust Company September 2006 - August 2011
MBNA America 1989 - 2004
Discover Card 1985 - 1989
Chase Manhattan Bank (USA) 1981 - 1985
Bank of Delaware 1977 - 1981
Skills
Spend Analysis, Purchasing Processes, Supply Chain Management, Project Planning, Project Management, Vendor Management, Risk Management, Management, Leadership, Operations Management, Procurement
Education
University of Delaware 1972 — 1976
BSBA, Operations Management
Widener University 1977 — 1980
MBA, Personnel Management
Mount Pleasant High School 1968 — 1972
HS, College Prep
St. Helena's Grade School 1960 — 1968
Grammar School, Grammar School;
Plum Unified Communications July 2014 - Present
CompTIA February 2014 - Present
CompTIA January 2013 - August 2015
SoundConnect LLC September 2013 - July 2014
StartMeeting.com November 2011 - August 2013
The Conference Group April 2000 - November 2011
Residential Funding Group January 2004 - December 2007
MBNA America 1988 - 1998
Skills
Collaboration Solutions, Affiliate Programs, Telecommunication..., Audio Conferencing, Video Conferencing, Channel Partners, Channel Creation, Channel Management, Wholesale Sales, Teleconferencing, Telecommunications, Webinars, Managed Services, Channel, Unified Communications, Strategic Partnerships, Direct Sales, Hosted Services, Vendor Management, Business Development, IP, VoIP, Affiliate Marketing, Wholesale, Solution Selling, Management, Sales, Salesforce.com, Call Centers, Marketing, Product Marketing, SIP, Start-ups, SaaS, Selling, Professional Services, Cloud Computing, Enterprise Software, Business Alliances
Education
University of Delaware 1985 — 1989
BS
The John Carroll School 1981 — 1985
Diploma
Redeemer Classical Christian School July 2015 - Present
Mountain Christian School August 2012 - June 2015
Baltimore County Public Schools December 2011 - August 2012
Harford County Public Schools May 2010 - August 2012
Ring Factory Elementary School August 2009 - May 2010
Abingdon Elementary School October 2009 - March 2010
Sinclair Broadcast Group April 2002 - May 2009
MBNA America November 2000 - April 2002
Skills
Writing, PowerPoint, Word, Teaching, Tutoring, Curriculum Design, Research, Lesson Planning, Differentiated..., Elementary Education, Curriculum Development, Classroom Management, Editing, Instructional Technology, Higher Education, Special Education, Social Studies, Literacy, Event Planning, Educational Technology, Fundraising, Microsoft Excel, Language Arts, Creative Writing
Education
Towson University 2007 — 2010
Master of Arts, Teaching
University of Baltimore 1997 — 2000
Bachelor of Science, Liberal Arts
Escalator Hill July 2010 - Present
Patina Group January 2007 - Present
American-Heritage Lending January 2006 - January 2007
Star Financial January 2005 - January 2006
Clover Stornetta Farms, Inc. January 2002 - January 2005
MBNA America January 2001 - January 2002
Education
University of California, Irvine 2001 — 2005
Bachelor's degree, Philosophy
Newmarket International May 2012 - Present
University of New Hampshire April 2006 - May 2012
New England Center April 2003 - April 2006
MBNA America May 2002 - April 2003
The New Hampshire April 1999 - May 2002
Philbrook Dining Hall September 1998 - May 2002
Skills
Delphi, Customer Service, Troubleshooting, Microsoft Office 2007, Hospitality, Graphic Design, Microsoft Office 2003, Microsoft Office, CRM, Catering, Management, Salesforce.com, Salesforce.com..., Salesforce, SaaS, Microsoft SQL Server, Process Improvement
Education
University of Cambridge 2002 — 2002
Bachelor's degree, English
University of New Hampshire 1998 — 2002
BA, Communication / English
Munich Re April 2007 - Present
MBNA America March 2003 - January 2007
MBNA America March 2002 - March 2003
MBNA America October 2000 - March 2002
Skills
Employee Relations, Organizational..., Onboarding, Hiring, Management, Human Resources, Recruiting, Talent Acquisition
Education
University of Delaware
Bachelor's Degree, Economics
University of Delaware February 2015 - Present
Padua Academy August 2008 - February 2015
Delaware Helpline June 2005 - August 2008
MBNA America September 2000 - April 2005
University of Mississippi Writing Center September 1999 - June 2000
Skills
Editing, Web Content, Copy Editing, Writing, News Writing, Resume Writing, Project Management, Program Management, Operations Management, Alumni Relations, Alumni Affairs, Marketing Communications, Communication
Education
University of Delaware 2007 — 2007
Certificate, Non-Profit/Public/Organizational Management
University of Mississippi 1996 — 2000
Bachelor of Arts (B.A.), Linguistics
Universität zu Köln 1998 — 1999
Padua Academy 1992 — 1996
Bank of America January 2012 - Present
Bank of America February 2008 - December 2011
Bank of America June 2006 - January 2008
MBNA America May 2005 - May 2006
MBNA America June 2004 - April 2005
Skills
Banking, Financial Services, Credit Cards, AML, Bank Secrecy Act, KYC, OFAC, USA PATRIOT Act, Consumer Lending, Payments, Compliance, Compliance Testing, Operational Risk, Operational Risk..., CRCM, Home Equity, Online Banking, Mobile Banking, Fraud Claims, Customer Service, Deposits, Small Business Lending
Education
University of Delaware
Independent Consulting & Coaching January 2007 - Present
Corporation Service Company September 2005 - May 2011
Rader Designs August 1998 - August 2005
MBNA America July 1989 - June 2004
Skills
Marketing Strategy, SEO, Email Marketing, CRM, Web Analytics, Lead Generation, Integrated Marketing, Team Building, E-commerce, Online Marketing, SEM, Information Architecture, New Business Development, Project Management, User Experience, Social Media Marketing, User Interface Design, Web Design, PPC, Strategic Planning, Social Networking, Customer Acquisition, Training, Team Leadership, Direct Marketing, Business Intelligence, Marketing Communications, Internet, Business Planning, Interactive Marketing, Agile Project Management, Web Development, Vendor Management, Entrepreneurship, Microsoft Office, Market Research, Change Management, Webmaster Services, Website Management, Search Engine..., Scrum, Product Management, Small Business Marketing, Marketing Management, HTML/XML, Photoshop, Marketing
Education
University of Delaware
BA, Economics
Maryland Institute College of Art
Web Design - PhotoShop; Dreamweaver
Learning Tree International
Web Development - HTML; JavaScript
Rockhurst University
Time Management & Organization; Managing Multiple Priorities and Projects
Skillpath
Managing & Supervising People; Project Management; Advanced Excel
VersionOne
Scrum & Agile Training; Agile Project Management
Franklin Covey
7 Habits Leadership Training
Robbins-Madanes Training
Peak Performance Coaching; Success Strategy; Business Mastery
Wells Fargo June 2014 - Present
Wells Fargo June 2006 - May 2014
Bank of America (MBNA) October 2004 - June 2006
MBNA America June 2002 - October 2004
MBNA America April 2001 - June 2002
Skills
Web Project Management, Content Management, SharePoint, E-commerce, Vendor Management, Online Marketing, Program Management, Project Management, Website Development, Web Services, HTML, Web Development, Marketing, Management, Leadership, Cross-functional Team..., Marketing Strategy, Strategy, Web Design, Business Analysis
Education
University of California, Berkeley 2006 — 2008
Project Management Certification
University of Delaware 1995 — 1999
BS, Family and Community Services
Bassett, Dawson & Foy, Inc. 2000 - Present
MBNA America July 1993 - January 2000
Chase Manhattan Bank 1990 - 1992
Education
University of Delaware 1986 — 1990
Bachelor of Arts (B.A.), History
Delaware Economic Summit April 2014 - Present
Pike Creek Mortgage Services Inc June 2003 - Present
MBNA February 1996 - April 2004
MBNA America May 1998 - July 2002
Skills
Mortgage Lending, Mortgage, Residential Mortgages, Loans, Credit, Conventional, First Time Home Buyers, FHA, VA, Refinance, Purchase, Investment Properties, Real Estate, Reverse Mortgages, Mortgage Industry, Loan Origination, Mortgage Banking, Mortgage Planning, VA loans, Residential, Banking, Investments, Financial Planning, Home, Sales Management, Financial Analysis, USDA, Customer Service, Conforming, Risk Management, Strategic Planning, Underwriting, Coaching, Mentoring, Negotiation, Customer Satisfaction, Problem Solving, Team Leadership, Team Building, Residential Homes, Certified Mortgage..., Strategic Financial..., Construction Loans, Mortgage Underwriting, Non-Conforming, Home Equity Lines of..., Home Equity, Mortgage Marketing, Real Estate Financing, Commercial Mortgages
Education
University of Delaware 1997 — 2002
BS, Management/Marketing
TransUnion May 2011 - Present
The Alliance Companies April 2008 - June 2011
Graduate Leverage January 2007 - April 2008
SunTrust 2004 - 2007
First USA 1998 - 2002
MBNA America 1991 - 1999
Skills
Credit Cards, New Business Development, Relationship Management, Business Development, Direct Marketing, CRM, Financial Services, Analytics, Strategic Partnerships, Credit, Salesforce.com, Customer Acquisition, Strategy, Lead Generation, Banking, Executive Management, Management
Education
University of Delaware 1985 — 1990
Allegheny College July 2007 - Present
Allegheny College August 2003 - June 2007
MBNA America January 1999 - August 2003
Skills
Fundraising, Event Planning, Non-profits, Social Media, Customer Service, Microsoft Office, Coaching, PowerPoint, Event Management, Microsoft Excel, Volunteer Management, Teaching, Travel Planning, Business Travel, Phone Skills, Marketing, Athletic Administration, Nonprofits, Higher Education, Teamwork, Management, Administration, Telephone Skills, Proposal Writing, Annual Giving
Education
The University of Connecticut 1993 — 1997
B.S., Early Childhood Development
Bucksport High School 1989 — 1993
College Prep.
Tipton Communications 2011 - Present
Canine Partners For Life 2009 - 2011
Ursuline Academy 2005 - 2009
MBNA America 2000 - 2005
MBNA America 1994 - 2000
MBNA America 1994 - 1997
MBNA America 1990 - 1994
University of Delaware 1986 - 1990
various locations 1979 - 1985
Skills
Corporate Communications, Press Releases, Magazines, Annual Reports, Internal Communications, Newsletters, Public Relations, Writing, Media Relations, Social Media
Education
Trinity College Dublin 1979 — 1980
Diploma, Anglo-Irish Literature
University of Delaware 1975 — 1979
B.A., English (concentration in Irish Lit.)
Ursuline Academy 1962 — 1975
The Tom Buerger Team - RE/MAX Allegiance February 2012 - Present
CoStar Group August 2006 - January 2012
Chevy Chase Bank January 2006 - September 2006
MBNA America July 2000 - December 2005
Melwood Training Center July 1999 - July 2000
Skills
Time Management, Training & Development, Self Starter, PowerPoint, Excel, Word, Photoshop, Dreamweaver, Illustrator, Windows 7, Outlook, Access, Research, Spreadsheets, Microsoft Office, Problem Solving, Customer Relations, Social Networking, Market Research, Real Estate, Market Analysis, Social Media, Social Media Marketing, Mentoring, Analytics, Event Planning, Facebook, Team Building, Customer Service, Marketing, Microsoft Excel, Contract Negotiation, Sales, Employee Training, Training, New Business Development, Teamwork, Data Analysis, Salesforce.com, Databases, Commercial Real Estate, Online Marketing, Team Leadership, Sales Management, Project Management, Strategic Planning, Lead Generation, Marketing Strategy, Business Development, Public Relations
Education
CCBC: Essex 2004 — 2006
Associate of Applied Science degree, Information Systems
Towson University 2000 — 2002
Bachelor's degree, English
Accenture Federal Services January 2012 - Present
Avanade Federal Services (Acquired by Accenture Federal Services) January 2011 - December 2011
LS3 Technologies, Inc. December 2006 - January 2011
Bank of America January 2006 - November 2006
MBNA America September 2003 - December 2005
MBNA March 2001 - September 2003
MBNA October 1998 - March 2001
MBNA July 1995 - October 1998
The Ryland Group February 1993 - July 1995
The Ryland Group May 1991 - February 1993
Skills
PMO, SDLC, Business Analysis, Program Management, Vendor Management, PMP, Requirements Analysis, Governance, Visio, Quality Assurance, CRM, Security, Process Improvement, Management, Integration, Telecommunications, Data Center, Project Portfolio..., IT Strategy, Service Delivery, Team Leadership, Strategy, Change Management, Project Planning, Software Project..., Risk Management, SharePoint, IT Management, Leadership, Analysis, IT Operations, Business Process..., Project Management, Enterprise Architecture, MS Project, Disaster Recovery, IT Service Management, ITIL, Active Directory, Business Intelligence, Requirements Gathering, System Deployment, Testing, Project Delivery, Unix, Business Process, Servers, Resource Management, Windows Server, Training
Education
Towson University 1974 — 1979
BS, Finance and Marketing
Project Management Institute 2009 — 2009
PMP Certification, PMP
Sunlight Financial September 2015 - Present
Queen City Forward April 2014 - Present
Bank of America September 2012 - August 2015
Bank of America June 2010 - October 2012
Swift Financial December 2006 - July 2010
Bank of America January 1995 - December 2006
MBNA America January 2001 - June 2002
MBNA Canada September 1998 - December 2000
MBNA America August 1997 - September 1998
Skills
Credit Risk, Credit Cards, Risk, Loans, Mortgage, Strategic Planning, Business Strategy, Financial Services, Analytics, Strategy, Financial Risk, Credit, Banking, Mortgage Lending, Risk Management, Business Planning, Portfolio Management, Segmentation, Finance, Product Management, Management Consulting, Leadership, Retail Banking, Management, Start-ups
Education
University of Delaware 1993 — 1997
BA
The Bancorp Bank 2011 - 2014
Everett Meredith Middle School 2009 - 2011
MBNA America 1989 - 2005
Skills
Management, Program Management, Financial Services, Consumer Lending, Financial Risk, Finance, Payments, Retail Banking, Banking, Relationship Management, Vendor Management, Risk Management, Reporting & Analysis, Compliance Management, Collections Management, People Development, Credit Cards, Leadership, Commercial Lending
Education
University of Delaware 1984 — 1988
BS, Human Resources - Consumer Economics
1st Mariner Bank July 2014 - Present
M&T Bank/Wilmington Trust 2007 - June 2014
Mercantile Safe Deposit & Trust Co/PNC Bank 2001 - 2007
MBNA America 1999 - 2001
Fusting Financial Group 1997 - 1999
Skills
Commercial Banking, Commercial Lending, Loan Origination, Credit, Credit Analysis, Banking, Underwriting, Risk Management, Financial Analysis, Strategic Financial..., Portfolio Management, Financial Modeling, Sales Management, Financial Services
Education
University of Colorado at Boulder 1991 — 1995
Bachelor of Arts (B.A.), Political Science
St. Paul's School
Creative Mobile Technologies October 2005 - Present
World Line Communications Corp. June 1996 - February 2011
HomeEarth, Inc. March 2002 - October 2005
Bank One 2000 - 2002
MBNA America January 1994 - May 1996
Skills
Software Development, Scalable Architecture, ElasticSearch, Akka, Web Services, Agile Methodologies, Solution Architecture, Java, Payment Card Processing, Apache Kafka, Payment Services, JSON, RESTful architecture, Cassandra, SDLC, Enterprise Architecture, SSIS, Apache Storm, NoSQL, Amazon Web Services..., AJAX, Cloud Computing, Payment Gateways, Requirements Analysis, T-SQL, Web Applications, Technology Management, Technology Integration, REST, XML, CSS, Integration, JavaScript, Microsoft SQL Server, Software Project..., Enterprise Software, SaaS, SQL, Management, Consulting
Education
University of Delaware 1991 — 1995
BS, Computer Science
JPMorgan Chase April 2012 - Present
Bank of America 2011 - 2011
Bank of America 2005 - 2010
MBNA America 2003 - 2005
MBNA America 2001 - 2003
MBNA America 1996 - 2001
MBNA America 1988 - 1996
Education
University of Delaware
BS, Business Administration- Finance
Elavon, Inc. June 2014 - Present
Cartera Commerce, Inc February 2012 - March 2014
Bank of America January 2010 - November 2011
Bank of America January 2000 - January 2010
MBNA America January 1999 - January 2000
MBNA America January 1996 - January 1999
Skills
Account Management, Cross-functional Team..., Contract Management, Leadership, Integrated Marketing, Training, Business Strategy, Advertising, Customer Satisfaction, Product Development, New Business Development, CRM, Segmentation, Marketing Strategy, Strategic Partnerships, Business Analysis, Relationship Management, Vendor Management
Education
Towson University 1989 — 1993
Bachelor of Science (B.S.), Business Administration and Management, General
Coldwell Banker Residential Brokerage September 2011 - Present
Wachovia, A Wells Fargo Company January 2007 - July 2008
MBNA America June 2000 - November 2006
Education
Towson University 1997 — 2000
Long and Foster
Farmers Insurance January 2014 - Present
Farmers Insurance July 2012 - Present
Farmers Insurance February 2007 - Present
21st Century Insurance February 2007 - August 2010
Bank of America January 2006 - January 2007
MBNA America July 1996 - January 2006
US Navy July 1991 - July 1995
Skills
Project Portfolio..., SDLC, PMO, Project Management, Vendor Management, Management, Data Center, IT Management, Windows Server, Information Technology, Enterprise Software, Infrastructure, Integration, Cloud Computing, IT Strategy, Visio, Team Management, Unix, Requirements Analysis, PMP, Process Improvement, Business Analysis
Education
University of Baltimore 2001 — 2005
MBA, Business
University of Delaware 1985 — 1990
BA
Citi Cards July 2011 - Present
Cordjia Business Advisory Services 2010 - July 2011
NetSpend Corporation 2009 - 2009
Bank of America 2007 - 2009
Bank of America 2006 - 2007
MBNA America 2005 - 2006
MBNA America 2004 - 2005
MBNA America (Baltimore, MD) 2000 - 2004
MBNA America 1999 - 2000
MBNA America 1998 - 1999
Skills
Credit, Credit Cards, Customer Lifecycle..., Financial Services, Customer Retention, Banking, Relationship Management, Strategy, Cross-functional Team...
Education
University of Delaware 1983 — 1988
BS
Applied Energy Group, Inc. April 2009 - Present
Green Savers LLC October 2007 - November 2009
EverGreen Consulting, Technology, Management January 2007 - November 2007
Bank of America January 2006 - December 2006
MBNA America August 1993 - January 2006
Skills
Process Improvement, Green Building, Vendor Management, Project Management, Program Management, CRM, LEED AP, Business Process..., Management, Cost Benefit, Negotiation, Energy Efficiency, Call Centers, Business Analysis, Energy, Software Development, Outsourcing, Leadership, IT Strategy, Enterprise Software, SDLC, Analysis, PMO, Strategy, Business Intelligence, Budgets, Project Planning, Renewable Energy
Education
University of Delaware 1985 — 1989
BS, Computer and Information Science
McKean High School 1981 — 1985
Eric F. Spade, Esq. and John M. Willis, Esq. May 2014 - Present
Philadelphia Volunteer Lawyers for the Arts January 2013 - April 2013
IEP Pro Bono Project: Western Michigan University Cooley Law School February 2011 - May 2012
Tenant Law Project- Western Michigan University Cooley Law School November 2011 - February 2012
Keith Rosen, Esq. & Jill Baisinger, Esq. 2008 - 2010
Martha House I & II 2004 - 2009
TransUnion 2005 - 2008
Friends School 2005 - 2005
Winterthur Museum 2003 - 2004
MBNA America 2000 - 2001
Education
Thomas M. Cooley Law School 2010 — 2013
J.D.
Widener University School of Law 2009 — 2009
ABA Approved Certificate of Completion
University of Delaware
B.A.
Brandywine High School
Daiichi Sankyo, Inc. March 2014 - Present
St. Vincent Occupational Medicine May 2005 - March 2014
2004 - 2005 Blue Technologies January 2004 - May 2005
MBNA America January 2000 - January 2004
Skills
Leadership, Selling, Sales, B2B, Sales Process, Cold Calling, Customer Service, Negotiation, Account Management, Marketing Strategy, Marketing, New Business Development, Strategic Planning, Contract Negotiation, Strategy, Direct Sales, Team Building, Customer Satisfaction, Sales Management
Education
The University of Akron 1998 — 2003
B.A. Business Organizational, Marketing and Sales
Green High School 1994 — 1998
TD September 2012 - Present
Bank of America April 1997 - September 2012
MBNA America 1997 - 2006
MBNA / Bank of America 1997 - 2005
A.G. Edwards March 1995 - March 1997
Prudential Securities January 1992 - March 1995
Stoltz Realty Co September 1986 - January 1992
Skills
Credit Cards, Banking, Loyalty Marketing, Financial Services, Relationship Management, Credit, Analytics, Portfolio Management, Customer Acquisition, Partnership Marketing, Cross Selling, Online Marketing..., Digital Marketing, Internet Strategy, Strategy, CRM, E-commerce, Management, Marketing, Mergers & Acquisitions, Segmentation, Digital Strategy, Executive Management, Risk Management, Strategic Leadership, Strategic Planning
Education
University of Delaware 1981 — 1986
Baltimore Gas and Electric Company November 2008 - Present
Constellation Energy December 2005 - Present
MBNA America 1996 - 2005
Skills
Applicant Tracking..., Benefits Administration, Business Process..., Change Management, Deferred Compensation, Employee Benefits, Employee Engagement, Employee Relations, HRIS, Organizational Design, Human Resources, Organizational..., Personnel Management, Project Management, Recruiting, Succession Planning, Talent Acquisition, Workforce Planning, Talent Management, Organizational..., Performance Management, Onboarding, Process Improvement, Program Management
Education
The University of Texas at Dallas
Bachelor of Arts, Human Resources
Path - Calyx Software January 2014 - Present
Wells Fargo Home Mortgage July 2012 - December 2013
PMI Mortgage Insurance Co. January 2007 - June 2012
First National Bank of Arizona January 2005 - December 2006
MBNA America September 1999 - January 2005
Skills
Sales, Marketing Communications, Account Management, Consultative Selling, Mortgage Industry, Mortgage Insurance, Wholesale, Mortgage Lending, Selling, Leadership, Mortgage Banking, Credit Cards, Affiliate Marketing, Marketing Research, Sales Process, Loans, Sales Operations, Salesforce.com, Direct Marketing, Loan Origination, Financial Services, Management, Residential Mortgages, Refinance
Education
University of Delaware
BAAS, Geography
Diamond State Financial Group January 2001 - Present
Habitat for Humanity Weekend in Sussex County May 2000 - Present
MBNA America January 1999 - January 2000
Skills
Retirement Planning, Financial Planners, Estate Planning, Educational Consulting, Strategic Financial..., Risk Management, Financial Analysis, Portfolio Management, Insurance, Small Business, Strategic Planning, Coaching, Project Management, Business Strategy, Mergers
Education
American College 2003 — 2007
Certification, CERTIFIED FINANCIAL PLANNER
University of Delaware 1997 — 2001
Bachelors, Finance, Marketing, Minor in Economics
University of Delaware
Bachelor's Degree, Financice
Catch New York 2009 - Present
City of New York 2003 - 2006
Ultrastar Internet Services 2000 - 2001
New York Yankees 1997 - 2000
MBNA America 1989 - 1997
Education
University of Delaware 1986 — 1990
Bachelor of Arts (B.A.)
Digitas December 2005 - 2011
Blank Rome LLP March 2004 - December 2005
MBNA America September 1997 - April 2002
Skills
• Microsoft Office:..., • Project..., • JIRA, Clarity,..., Project Management, PowerPoint, Integrated Marketing, Microsoft Excel, Program Management, CRM, Business Development
Education
Strath Haven High School
Advanced Placement
University of Delaware
Bachelor of Arts and Science, Economics/Pre-Law
AAA Mid-Atlantic February 2012 - Present
The Coniston Advisory Group January 2009 - February 2012
First Annapolis Consulting June 2007 - December 2008
MBNA America November 1991 - April 2006
MBNA 1992 - 2005
MBNA America Bank, N.A. 1991 - 2005
U.S. Navy June 1984 - November 1991
Skills
Business Strategy, Strategic Partnerships, Marketing Strategy, Analytics, Management Consulting, Business Transformation, Budgets, Strategy, Leadership, Management, CRM, Strategic Planning, Business Development, Program Management, Banking, Marketing, Risk Management, Direct Marketing, Business Intelligence, Financial Services, Segmentation, Change Management, Marketing Management, E-commerce, Cross-functional Team..., Product Management, Executive Management, Portfolio Management, Start-ups, Team Leadership, Vendor Management, Credit Cards, New Business Development, Business Planning, Operations Management, Business Analysis, Entrepreneurship, P&L Management, Project Management, Competitive Analysis, Customer Insight
Education
The George Washington University 1989 — 1991
M.S., Management Information Systems
United States Naval Academy 1980 — 1984
Bachelor of Science (BS), Applied Science
Barclaycard August 2015 - Present
Bank of America February 2008 - Present
Bank of America December 2006 - February 2008
MBNA June 2000 - December 2006
MBNA America Bank 2000 - 2006
MBNA America 2000 - 2006
Skills
Business Continuity, Business in China, Disaster Preparedness, Disaster Response, Disaster Recovery, Online Communications, Social Media, Media Relations, Internet Banking, Internet Security, Organizational..., Team Leadership, Virtual Teams, First Responder, Process Consulting, Emergency Communications, Emergency Operations, Problem Solving, Executive Communications, Customer Relations, Customer Experience, Customer Service, Call Centers, Credit Cards, Vendor Management, Strategy, Business Strategy, Management, Banking, Team Building, Communication Training, Change Management, Leadership, Program Management, E-commerce, Project Portfolio..., Risk Management
Education
University of Delaware 1994 — 2015
Bachelor of Applied Science (BASc), Organizational Leadership
University of Delaware
Bachelor’s Degree, Community and Organizational Leadership
Pepper Hamilton LLP February 2010 - Present
Kappa Sigma Fraternity September 2007 - July 2011
Schnader Harrison Segal & Lewis September 2007 - April 2009
United States District Court, Eastern District of Pennsylvania September 2006 - December 2006
Grant & Eisenhofer P.A. May 2005 - August 2005
MBNA America June 2003 - June 2004
MBNA America April 2001 - May 2003
Skills
Litigation, Commercial Litigation, Corporate Law, Corporate Governance, Mergers & Acquisitions, Patent Litigation, Intellectual Property, Legal Research, Legal Writing, Civil Litigation, Courts, Due Diligence, Legal Issues, Mediation, Class Actions, Torts, Contract Negotiation, Mergers
Education
Villanova University School of Law 2004 — 2007
J.D., Law
University of Delaware 1995 — 2000
B.A., Criminal Justice
Brandywine High School 1991 — 1995
CAbi June 2009 - Present
MBNA America December 1999 - May 2005
MBNA America December 1998 - November 1999
MBNA America January 1997 - November 1999
Education
University of Delaware 1987 — 1992
bachellors of science, nutrition
Bank of America January 2011 - Present
Bank of America January 2006 - January 2011
MBNA America 1995 - 2006
MCI Telecommunications February 1987 - July 1995
Skills
Credit Cards, Vendor Management, Banking, Credit, Financial Services, Financial Analysis, Mortgage Lending, Risk Management, Relationship Management, Retail Banking, Loans, Call Centers, Business Analysis, Executive Management, Financial Risk, Mortgage Banking, PMO, Commercial Banking, Consumer Lending, Credit Risk, Portfolio Management, Operational Risk..., Process Improvement
Education
University of California, Los Angeles
Sociology
Additional Education:
Saint Francis LIFE at Saint Francis Healthcare, Inc March 2012 - Present
Delaware Guidance Services 2010 - Present
Doctors Express Urgent Care Center/Wilmington September 2010 - March 2012
Emmicorp, LLC 2008 - March 2012
MBNA America January 1987 - March 2007
Occupational Health and Safety January 2000 - January 2007
Health and Medical Services January 1993 - January 2000
Health Promotion January 1987 - January 1993
YMCA of Delaware January 1984 - January 1987
FRAIM SENIOR CENTER January 1980 - January 1984
Skills
Strategic Leadership, Program/Product..., Marketing and..., Leading People, Disease Management, Workers Compensation, Occupational Health, Management, Rehabilitation, Leadership, Healthcare, Nursing, Program Management, Team Building, Wellness
Education
University of Delaware 1984 — 1987
M.S, Exercise Physiology
University of Delaware 1981 — 1984
BS, MS, Health, Physical Education, Exercise Physiology
Don Brill LLC January 2002 - Present
Big Package Band January 2010 - Present
Polaris Consulting Corp / Robert Half Technology February 2003 - November 2005
MBNA America December 1996 - October 2002
Rollins Environmental, Inc January 1995 - January 1996
Info Systems, Inc January 1994 - January 1995
Tandy Service January 1993 - January 1995
Hewlett-Packard Co February 1991 - February 1993
DX Imaging 1988 - 1991
Skills
VPN, Server Management, Business Continuity..., Server Administration, Network Design, Firewalls, Secure Remote Access, Windows Server, Active Directory, DNS, Servers, Music, Music Management, Trombone, Live Sound, Network Security, Disaster Recovery, DHCP, Switches, Group Policy, Windows, Hardware, Microsoft Exchange, IT Service Management, WAN, Troubleshooting, Networking, Software Installation, Wireless Networking, IT Management, Network Architecture, Infrastructure, Technical Support, Citrix, Routers, IT Operations, System Deployment, Software Documentation, Security, System Administration, Data Center, Network Administration, Testing, VMware ESX, Virtualization, Microsoft Technologies, SAN
Education
University of Delaware 1980 — 1985
Bachelor of Arts, Music
Mount Pleasant 1977 — 1980
Diploma
Barton Career Advisors 2009 - Present
Outside-In® Companies- CBI Group, Placers, Barton Career Advisors 2013 - Present
Villanova University 2013 - Present
Boys & Girls Clubs of Delaware 2014 - Present
ComputerTraining.com 2006 - 2009
Citizens Financial Group 2005 - 2006
MBNA America 1989 - 2005
Skills
Outplacement, Career Coaching, HR Consulting, Employee Relations, Executive Coaching, Talent Development, Call Center, Performance Management, Vendor Management, Mergers, Change Management, Leadership Development, Talent Management, Organizational..., Customer Relations, Management Consulting, Process Improvement, Team Building, Executive Search, Recruiting, Career Counseling, Management, Human Resources, Business Development, Policy, New Business Development, Customer Service, Call Centers, Program Management, Leadership, Interviews, Coaching, Onboarding, Analysis, Personnel Management, Mergers & Acquisitions, Marketing, Executive Management, Strategy, Talent Acquisition, Temporary Placement, Applicant Tracking..., Employee Benefits, Business Strategy, Entrepreneurship, Hiring, HRIS, Business Planning, Sales, Sourcing
Education
University of Delaware - Lerner College of Business and Economics 2002 — 2004
MBA
University of Delaware 1988 — 1992
BS
Bank of America January 1989 - Present
MBNA America January 1989 - March 2006
Skills
Vendor Management, Risk Management, Credit, Banking, Portfolio Management, Credit Cards, Financial Services, Financial Risk, Relationship Management, Retail Banking, Credit Risk, Payments, Operational Risk, Loans, Credit Analysis, Operational Risk..., Process Improvement, Financial Modeling, Financial Analysis, Mortgage Lending, Outsourcing, Analytics
Education
University of Baltimore 1976 — 1983
MBA, Business / Finance
Newmark Grubb Knight Frank May 2012 - Present
Grubb & Ellis April 2007 - May 2012
Corridor Reznick LLC 2005 - 2007
MBNA America 1993 - 2005
Karl Singer & Associates 1986 - 1990
Skills
Location Intelligence, Leases, Brokerage, Real Estate, Disposition, Lease Negotiations, Real Estate Transactions, Real Estate Development, Property Management, Tenant, Tenant Representation, Landlord, Landlords, Commercial Real Estate, Shopping Centers, Corporate Real Estate, Market Analysis
Education
The University of Texas at Dallas - School of Management 1996 — 1999
MBA
The University of Texas at Dallas 1984 — 1987
BA, Economics and Finance
The Hymed Group February 1997 - Present
Regen Synergistics 2009 - Present
Applied Nutritionals January 1998 - Present
Dictaphone Corporation 1993 - 1996
MBNA America 1990 - 1992
Skills
Strategic Planning, Promotional Solutions, Product Marketing, Contract Negotiation, Inventory Management, QuickBooks, Sales, Product Development, New Business Development, Team Building, Leadership, Account Management, Selling, Marketing Strategy, Marketing, Sales Management, Sales Process, Management, Business Planning, Cross-functional Team..., Start-ups, Direct Sales, Market Planning, Competitive Analysis, Strategic Partnerships, B2B
Education
University of Delaware 1989 — 1993
BS, Marketing, Business Administration
University of Delaware 1988 — 1993
Bachelor of Science (B.S.), Business Administration concentration in Marketing
CVS Caremark Corporation August 2012 - Present
LGI Precision Construction June 2006 - March 2011
MBNA America / Bank of America August 2005 - June 2006
MBNA America January 2005 - August 2005
MBNA America April 2004 - January 2005
MBNA America February 2003 - April 2004
MBNA America January 1997 - February 2003
TechniGraph Media Services September 1992 - February 1995
AG Promotional Concepts November 1988 - March 1992
Skills
Business Development, Process Improvement, Strategic Planning, Marketing, Team Building, Sales, Project Planning, Management, Customer Service, Account Management, Forecasting, CRM, Marketing Strategy, Recruiting, Microsoft Office
Education
MBNA America 1995 — 2006
The Ohio State University
Business, Advertising
www.cathyherard.com October 2008 - Present
Invent LLC November 2012 - August 2014
RSU#20 November 2007 - October 2010
BETZ FAMILY CHIROPRACTIC April 2007 - November 2007
SEAPORT FAMILY PRACTICE September 2006 - April 2007
SEAPORT FAMILY PRACTICE June 2005 - September 2006
WALDO COUNTY YMCA July 2004 - June 2005
HANNAFORD BROTHERS April 2001 - August 2002
MBNA AMERICA April 2000 - April 2001
Skills
Social Media, Blogging, Marketing, Blogger, Consulting, Content Management, Social Media Marketing, Fundraising, Facebook, Social Networking, Web Content, SEO, Newsletters, Press Releases, Leadership
Education
Thomas College 1990 — 1991
N/A, Marketing
Lawrence High School 1986 — 1990
Diploma, College Preparatory
Depository Trust & Clearing Corporation July 2013 - Present
Bank of America July 1993 - July 2013
MBNA America July 1993 - December 2005
Information Technology Services, Inc December 1990 - July 1993
Just Technical Associates 1988 - 1990
Incepts, inc 1982 - 1985
United States Army 1975 - 1980
United States Army 1975 - 1980
Skills
SAS, JES2, MXG, z/OS, Mainframe, RMF, WLM, TSO, Fileaid, JCL, IBM Mainframe, VSAM, COBOL, SMF, MVS, SDLC, CICS, IBM Utilities, DB2, REXX, Data Center, Performance Tuning, Capacity Planning
Education
The University of Texas at Arlington - College of Business 1980 — 1985
MBA, Business Administration (Finance)
The University of Texas at Arlington 1970 — 1975
BS, Electrical Engineering
Guaranteed Rate January 2014 - Present
Gold Star Financial October 2004 - December 2013
MBNA America October 2000 - October 2004
Skills
Mortgage Lending, Marketing Strategy, Mergers, Refinance, Loans, Investment Properties, Mortgage Marketing, Residential Homes, Mortgage Banking, Leadership, Loan Origination, FHA, Finance, Credit, Residential Mortgages, Banking, Underwriting, Rates, First Time Home Buyers, Real Estate, Sales, Marketing, Lead Generation, Real Estate Financing, Credit Analysis, Real Estate Economics, Customer Service, New Business Development, Small Business, USDA, VA loans, Selling, Reverse Mortgages, Loss Mitigation, VA Loans, FHA Financing, Management, Foreclosures, Commercial Lending, Government Loans, Short Sales, Real Estate Transactions, Sales Management, Construction Loans, Consumer Lending, Commercial Mortgages, Referrals
Education
The University of Montana - School of Business Administration 1996 — 2001
Leelanau
Leelanau
Omega Psi Phi Fraternity, Inc. October 2010 - Present
Georgia Institute of Technology September 2013 - July 2015
Mayo Clinic April 2012 - September 2013
Culpepper and Associates Security Services, Inc. February 2011 - July 2011
Morehouse College July 2005 - September 2010
MBNA America (now Bank of America) July 2003 - July 2005
MBNA America March 1998 - July 2003
MBNA (now Bank of America) January 1996 - April 1998
City of Wilmington-DE January 1993 - January 1996
Skills
Talent Acquisition, Employee Relations, Affirmative Action, Labor Relations, Performance Management, Talent Management, Organizational..., Government, Leadership, Management, Team Building, Human Resources, Employee Benefits, Training, Leadership Development, Recruiting, Program Management, Strategic Planning, Payroll, Onboarding, Customer Service, Career Development, Policy, Risk Management, Change Management, Employee Engagement, Negotiation, PeopleSoft, Public Speaking, Process Improvement, Deferred Compensation, Benefits Administration, Succession Planning, Workforce Planning, HRIS, Employee Training, Organizational..., Personnel Management, Interviews, Applicant Tracking..., New Hire Orientations, Conflict Resolution, Strategy, Hiring, FMLA, College Recruiting, Workshop Facilitation, HR Policies, Coaching
Education
University of Wisconsin-Madison 1975 — 1977
MBA, Personnel Management
University of Delaware 1966 — 1975
BS, Business Administration
American Liver Foundation April 2008 - Present
Juvenile Diabetes Reseach Foundation May 2006 - Present
Wells Fargo January 2007 - April 2008
MBNA America June 2000 - March 2007
MBNA America 2004 - 2006
Education
University of Delaware 1995 — 2000
Ursuline Academy 1991 — 1995
Diploma, High School
CBRE July 2013 - Present
Treffer Appraisal Group March 2011 - June 2013
Chaney & Associates 2007 - 2010
Robert Mueller Associates 2005 - 2007
MBNA America December 1988 - March 2005
MBNA 1988 - 2005
Skills
Credit, Certified General..., Commercial Real Estate, Loans, Portfolio Management, Banking, Credit Analysis, Financial Analysis, Risk Management, Underwriting, Valuation, Investments, Strategic Planning, Marketing
Education
University of Delaware
Bank of America May 2011 - April 2014
Bank of America September 2010 - April 2011
Bank of America December 2006 - September 2010
Bank of America March 2002 - November 2006
Bank of America November 1996 - February 2002
U.S. Diversified Mortgage June 1996 - October 1996
MBNA America March 1991 - May 1996
Skills
Leadership, CRM, Sales, Risk Management, Management, Process Improvement, Customer Satisfaction, Sales Management, Analysis, Six Sigma, Customer Experience, Business Planning, Coaching, Strategy, Team Management, Retail Banking, Process Management, Change Management, Performance Management, Banking, Credit, Loans, Agile Methodologies, Culture Change, Financial Services
Education
University of Baltimore
Villanova University
Six Sigma Green Belt
TD December 2012 - Present
Barclaycard September 2011 - December 2012
ING DIRECT January 2008 - August 2011
ING DIRECT August 2006 - January 2008
ING DIRECT June 2003 - July 2006
MBNA America December 1996 - June 2003
Skills
Credit Risk, Financial Modeling, Portfolio Management, Banking, Market Risk, Finance, Risk Management, Financial Risk, Financial Analysis, Credit, Enterprise Risk..., Team Leadership, Investments, Loans, Project Management, Basel II, Basel III, Strategic Planning, Corporate Finance, Microsoft Excel, Budgets, Process Improvement, Forecasting, Capital Markets, Mergers, Business Planning, Mergers & Acquisitions, Asset Management, Financial Reporting, Fixed Income, Treasury Management, Mortgage, Valuation, Budgeting, Retail Banking, Excel, Management, Strategy, Leadership, Financial Services, Analytics, SQL, Credit Cards, Executive Management, Business Analysis, Credit Analysis
Education
University of Delaware 2001 — 2005
MBA
Washington and Lee University 1992 — 1996
BA
Archmere Academy 1989 — 1992
College prep
Virtual Hold Technology October 2006 - Present
Bank Of America 2002 - 2007
MBNA America 2002 - 2005
Skills
Call Center, Customer Experience, Team Leadership, CTI, Vendor Management, Agile Methodologies, CRM, Call Centers, IVR, VoIP, Salesforce.com, Telecommunications, Enterprise Software, SaaS, Avaya, Integration, Contact Centers, Business Intelligence, Telephony, Solution Architecture, Visio, Cloud Computing, Analysis, Analytics, SDLC, SQL, Agile Project Management
Education
The University of Akron 1990 — 1996
Psychology
Inxent February 2010 - Present
Antani, LLC January 2008 - Present
Easter Seals 2002 - 2012
Information Assurance Corp 2007 - April 2011
Fidelisoft January 2007 - January 2011
Bank of America January 2006 - November 2006
MBNA 1999 - 2005
MBNA 1999 - 2005
MBNA America 1993 - 2005
MBNA 1993 - 2005
Skills
Strategic Thinking, Banking, Thought Leadership, Credit Cards, Vendor Management, Executive Management, Mergers, Governance, Payment Card Processing, Risk Management, Financial Services, IT Strategy, Analytics, Budgets, Business Analysis, Business Development, Business Process..., Business Strategy, Business Transformation, CRM, Change Management, Consulting, Information Technology, Integration, Leadership, Management, Management Consulting, Mergers & Acquisitions, New Business Development, Outsourcing, PMO, Payments, Performance Management, Policy, Portfolio Management, Process Improvement, Product Development, Product Management, Program Management, Project Portfolio..., Recruiting, Relationship Management, SDLC, Start-ups, Strategic Partnerships, Strategic Planning, Strategic Technology..., Strategy, Team Building, Business Intelligence
Education
The University of Connecticut 1971 — 1975
Ph. D., Theoretical Solid State Physics
The University of Connecticut 1970 — 1971
M.S., Solid State Physics
M.S. University, Baroda 1964 — 1968
B.Sc., Physics, Mathematics, Statistics
Comm Solutions Company April 2012 - Present
Comm Solutions Company 2004 - March 2012
The Philadelphia Stock Exchange 2004 - 2004
The Datastore, Inc. 1993 - 2004
MBNA America 1990 - 1993
AT&T 1984 - 1990
Skills
Cisco Technologies, Troubleshooting, Project Planning, Routing, Virtualization, Network Security, Security, Linux, Disaster Recovery, TCP/IP, Servers, Wireless Networking, Active Directory, Data Center, Network Design, WLAN, VMware ESX, Cisco Certified, Riverbed, IP, Networking, Firewalls, Cisco IOS, VPN, LAN-WAN
Education
University of Delaware 1982 — 1986
DTCC 1983 — 1985
I4commerce Vice PresidentBill Me Later, inc.2005 - Present
MBNA 1991 - 2005
MBNA America 1991 - 2005
Bank of America 1991 - 2005
Education
University of Baltimore 1982 — 1986
Retired from Information Technology May 2014 - Present
American National Insurance September 2007 - May 2014
First American Real Estate Tax Information Services September 2006 - September 2007
MBNA America 1991 - 2005
Skills
DB2, CICS, SDLC, COBOL, JCL, Project Management, Analysis, TSO, Software Development, IBM Utilities, Mainframe, Microsoft Excel, Visio, Risk Management, IBM Mainframe, VSAM, ISPF, Easytrieve, z/OS, MVS, REXX, Syncsort, Fileaid, Endeavor, Xpediter, WebSphere MQ, SPUFI, IMS DB/DC, Websphere, COBOLII, Systems Analysis, PL/1, SAS
Education
The University of Texas at Arlington 1967 — 1969
Bachelor of Science
Texas Tech University 1966 — 1967
Bachelor of Science (B.S.), Mathematics
U.S. Card Partner Services, Inc. January 2004 - Present
MBNA America July 1991 - January 2004
Commercial Equipment Financing and Leasing / Retail Finance August 1983 - May 1991
Skills
Business Development, Credit, Strategic Planning, Banking, Financial Services, Credit Cards, Loans, Portfolio Management, Business Strategy, New Business Development, Marketing Strategy, Start-ups, Risk Management, Vendor Management, Leadership, Mergers & Acquisitions, Change Management, Sales Management, Strategy, Strategic Financial..., Strategic Partnerships, Executive Management, Management, CRM, Cross-functional Team..., E-commerce, Analytics, Relationship Management, Marketing, Sales, Contract Negotiation, Finance, Negotiation, Retail Banking, Insurance, Mobile Payments, Payments, Payment Systems, Debit Cards, Sales Operations, Cards, Electronic Payments, Customer Acquisition, P&L Management, Loyalty Marketing, E-payments, Payment Card Processing
Education
Towson University
Barclays Bank October 2012 - Present
barclaycard July 2010 - October 2012
Barclays August 2006 - August 2010
Barclays Bank August 2006 - July 2010
Bank of America / MBNA America September 2005 - August 2006
Bank of America August 2005 - August 2006
MBNA America 2002 - August 2006
MBNA March 2004 - September 2005
MBNA May 2002 - March 2004
MBNA December 2000 - December 2001
Skills
Strategy, Credit Cards, Management, Team Management, Call Center, Leadership, Forecasting, Operations Management, Budgets, Operating Systems, Integration, Call Centers, Program Management, Vendor Management, Marketing, Recruiting, Risk Management, Project Management, Business Analysis, Banking, Process Improvement
Education
Wilmington College 1999 — 2001
MBA, Business
Wilmington College 1999 — 2000
Masters, Business Administration
University of Delaware 1992 — 1996
Bachelor of Arts, Biological Sciences
University of Delaware 1992 — 1996
Bachelor of Arts, Biological Sciences
TD April 2014 - Present
TD Bank Group November 2008 - Present
TDBanknorth November 2004 - November 2008
MBNA America 1994 - 1996
Skills
SDLC, Disaster Recovery, SQL, Microsoft SQL Server, Requirements Analysis, Databases, SharePoint, Database Administration, Software Project..., Requirements Gathering, Customer Service, Virtualization, Coaching Staff, Visio, Building Relationships, Data Warehousing, Technical Documentation, Performance Tuning, Mentoring, IIS, Software Documentation, Business Analysis, Security
Education
Thomas College 1990 — 1994
Bachelor of Science (BS), Management Information Systems
Springleaf Financial Services September 2014 - Present
Black Lab LLC October 2005 - Present
Springleaf Financial Services June 2013 - August 2014
Strongpoint Marketing November 2012 - April 2013
Bank of America November 2010 - November 2011
Bank of America September 2007 - November 2010
Bank of America April 2004 - September 2008
MBNA America April 1999 - April 2004
MBNA America 1993 - 1999
Skills
Cross-organizational..., Leadership, Relationship building ..., Creative problem solving, Overseeing diverse..., Influencing corporate..., Gaining broad..., Advancing ideas, Operations management..., Start-up organization..., Partnerships and..., Targeting models and..., Listening, Positive attitude, Product Management, Strategy, Cross-functional Team..., Management, Creative Problem Solving, CRM, Program Management, Business Development, Product Marketing, Marketing, Direct Marketing, Competitive Analysis, Marketing Strategy, Enterprise Software, Integrated Marketing
Education
University of Delaware 1987 — 1991
B.S., Business, Marketing concentration
JPMorgan Chase November 2012 - Present
Barclays March 2007 - November 2012
Bank of America August 2005 - January 2007
MBNA America July 2002 - August 2005
MBNA America January 2002 - July 2005
Skills
Call Centers, Credit Cards, Analytics, Management, Leadership, Risk Management, Vendor Management, Process Improvement, Executive Management, Credit Risk, Call Center, Consumer Lending, Operational Risk..., Customer Service, Finance, Operations Management, Change Management, Fraud, Collections
Education
University of Delaware 1900 — 1901
Bachelor of Science (BS), Business Administration
JPMorgan Chase July 2005 - Present
JPMorgan Chase & Co. July 2005 - Present
JP Morgan 2005 - 2009
MBNA America 1996 - 2005
Skills
Business Process, Business Analysis, Vendor Management, Credit Cards, Banking, Process Improvement, Risk Management, Business Process..., Financial Services, Relationship Management, Program Management, Project Management, Requirements Gathering, Requirements Analysis, Project Portfolio..., Visio
Education
University of Delaware 1994 — 1999
Bachelor's degree, Spanish Education
March of Dimes Delaware Chapter April 2008 - Present
March of Dimes April 2005 - March 2008
MBNA 1997 - 2005
MBNA America 1997 - 2005
Skills
Event Management, Fundraising, Nonprofits, Volunteer Management, Event Planning, Community Outreach, Public Relations, Marketing, Media Relations, Program Development, Budgets, Philanthropy, Marketing Communications, Sponsorship, Grant Writing, Grants, Press Releases, Non-profits, Strategic Planning
Education
University of Delaware 1994 — 1998
Bachelor of Science (B.S.), Women's Studies
BMC Software October 1995 - Present
MBNA America 1995 - 1995
United States Fidelity and Guaranty Company 1993 - 1995
The Maryland Insurance Group 1987 - 1993
The Black & Decker Corporation 1980 - 1987
Computer Task Group, Inc. 1978 - 1980
Skills
z/OS, DB2, Enterprise Software, Mainframe, IBM Mainframe, TSO, JCL, Database Administration, Data Warehousing, Databases, Enterprise Architecture, IMS DB/DC, Disaster Recovery, COBOL, Data Modeling, Performance Tuning, SQL Tuning, Database Design, Unix, Software Project..., CICS, Business Intelligence, Solution Architecture, REXX, VSAM, SOA, SQL, ISPF, High Availability, Relational Databases, ETL, MVS, Software Development, Integration, Requirements Analysis, Requirements Gathering, ITIL, Systems Management, Systems Analysis, IBM Utilities, Stored Procedures, Pre-sales, Professional Services, IT Strategy
Education
The Johns Hopkins University - Carey Business School 1987 — 1990
M.A.S., Information Technology
Towson University 1973 — 1976
B.A., Mathematics
Bank of America May 2010 - Present
21st Century Insurance December 2009 - July 2010
Bank of America August 2009 - December 2009
AIG August 2007 - October 2008
Bank of America 2005 - 2007
MBNA America 2000 - 2005
Cybercash 1997 - 1998
IRDE (Defense Research & Development Organization) 1995 - 1997
Skills
SDLC, Software Project..., Enterprise Architecture, SOA, Program Management, Business Analysis, Integration, Software Development, Linux
Education
University of Allahabad 1988 — 1990
MS, Computer Science
The State of Delaware March 2010 - Present
Bank of America January 2006 - December 2008
MBNA AMERICA March 2003 - July 2006
MBNA March 1999 - March 2003
MBNA June 1996 - March 1999
Chase Manhattan Bank, USA January 1983 - June 1996
Education
The Catholic University of America 1977 — 1979
Engineering
Archbishop Stepinac 1973 — 1977
Computer Aid, Inc. September 2011 - Present
WSFS Bank April 2006 - September 2011
Computer Aid, Inc. January 2000 - March 2006
Catapult Software Training March 1999 - February 2000
MBNA America June 1992 - March 1999
Skills
Instructional Design, Change Management, ServiceNow, Training, Team Building, Leadership, Organizational..., Process Improvement, Workshop Facilitation, Team Leadership, System Administration, E-Learning, Performance Management, Software Documentation, Program Management, Visio, Call Centers, MS Project, Leadership Development, PMO, Employee Engagement, Business Analysis, Coaching, Onboarding, Project Management, Data Analysis, Strategic Planning, Banking, Requirements Analysis, SDLC
Education
University of Delaware 2007 — 2010
MBA
University of Delaware - Lerner College of Business and Economics 2007 — 2008
MBA
University of Delaware 1993 — 1997
BA, Psychology
City of Fort Worth 2013 - 2014
The Warranty Group 1997 - 2013
First American Real Estate IS, Inc. 1995 - 1997
Bank of America 1993 - 1995
MBNA America 1992 - 1993
Blue Cross & Blue Shield 1991 - 1992
Skills
Process Improvement, SDLC, Business Analysis, Customer Retention, Underwriting, Project Management, Insurance, Vendor Management, System Administration, Account Management, Budgets, CRM, Call Center, IT Management, Management, Outsourcing, Risk Management, Sales, Team Building, Team Leadership
Education
The University of Texas at El Paso
Bachelor's Degree, Business Administration
SallieMae December 2008 - Present
MBNA/Bank of America February 1982 - February 2007
MBNA America 1982 - 2007
MBNA 1982 - 2007
Bank of America 1982 - 2007
MBNA America Bank 1982 - 2007
Education
University of Delaware 1980 — 1985
BAC svpBank of America2000 - Present
BAC 2000 - Present
MBNA America 2000 - Present
BAC 2000 - Present
Bank of America 2000 - Present
BAC 2000 - Present
Bank of America / MBNA 2000 - Present
bank of america 2000 - 2009
Education
The University of Texas at Austin
Wittenbach Business Systems, Inc. July 2011 - Present
Bank of America January 2006 - June 2011
MBNA 1989 - 2006
MBNA America 1989 - 2006
Skills
Process Improvement, Banking, Risk Management, Strategic Planning, Vendor Management, Credit Cards, Credit, Financial Services, Relationship Management, Six Sigma, Team Leadership, PMO, Account Management, Change Management, Loans, Call Centers, Lean Manufacturing, Mortgage Lending, Portfolio Management, Customer Service, Project Management, Call Center, Leadership, Financial Analysis, Data Analysis, Retail Banking, Business Analysis, SDLC, Customer Satisfaction
Education
University of Delaware
Bank of America October 2009 - Present
MBNA America 2006 - 2008
MBNA 2003 - 2006
Skills
Credit Cards, Banking, Credit, Credit Risk, Consumer Lending, Loans, Risk Management, Credit Analysis, Operational Risk..., Operational Risk, Loss Mitigation, Debit Cards, AML, ACH, Risk Analytics, OFAC, Internet Banking, Executive Management, Fraud Detection, Deposits, Fraud, Portfolio Management, Call Centers, Leadership, Retail Banking, Finance, Financial Services, Financial Risk, Mergers & Acquisitions, Payments, Relationship Management
Education
University of Delaware 1981 — 1982
Business
Bank of America April 1986 - Present
MBNA 1986 - 2005
MBNA America Bank 1986 - 2005
MBNA AMERICA 1986 - 2005
MBNA/Bank of America 1986 - 2005
Skills
Contract Negotiations, Credit Cards, Banking, P&L, Portfolio Management, Customer Relations, Partnership Marketing, P&L Management, Executive Management, Vendor Management, Strategic Partnerships, Analytics, Cross Selling, Expense Management, Strategic Planning, Loyalty Marketing, Strategy Development, Sales Management, Product Management, Product Development, New Business Development, Sponsorship, Business Strategy, Customer Acquisition, Leadership, Business Development, CRM, Contract Negotiation, Team Building, Management, Customer Service, Strategy, Income Statement, Direct Marketing, Financial Services, Program Management, Relationship Management
Education
University of Delaware 1984 — 1988
BS, Sociology
Salesianum HS 1979 — 1983
GE Healthcare June 2010 - Present
GE Capital January 2006 - June 2010
General Electric 2006 - June 2010
GE Money 2006 - June 2010
MBNA February 1994 - April 2005
MBNA America 1994 - 2005
MBNA America Bank 1994 - 2005
Education
The Ohio State University 1989 — 1993
Bachelor of Arts (B.A.), History of Art
Bank of America 2009 - Present
Bank of America 2003 - 2009
MBNA America 2000 - 2003
MBNA America 1999 - 2000
Skills
Senior Credit Analyst, Credit, Credit Cards, Vendor Management, Financial Risk, Marketing, Call Centers, Relationship Management, Banking, Portfolio Management, Management, Process Improvement, Risk Management
Education
University of Baltimore
Bachelor of Science, Criminal Justice
Wells Fargo September 2011 - Present
Wells Fargo March 2009 - August 2011
Wells Fargo July 2008 - March 2009
Wells Fargo March 2005 - June 2008
MBNA America 2004 - 2005
MBNA America 2002 - 2005
MBNA America 2000 - 2002
Education
University of Delaware - Lerner College of Business and Economics 1996 — 1998
Master, Economics
Towson University 1990 — 1995
Bachelor, Economics, Geography
Visa September 2014 - Present
Erickson Living 2005 - September 2014
MBNA America May 1992 - April 2005
Education
University of Delaware 1990 — 1995
Bachelor of Arts, English
Chase April 2014 - Present
BarclaycardUS May 2012 - April 2014
Barclays Bank July 2008 - May 2012
Barclaycard US July 2008 - May 2012
Barclays Bank Delaware August 2006 - July 2008
Barclays August 2006 - July 2008
Barclays 2006 - 2008
MBNA America September 2000 - August 2006
Bank of America 2004 - 2006
Skills
Banking, Credit, Credit Cards, Customer Service, Financial Services, Loans, Marketing, Quality Assurance, Risk Management
Education
University of Delaware 1996 — 2002
Bachelors of Science, Wildlife Conservation
Market Street Funders June 2015 - Present
Foulk Rd Dental January 2005 - August 2012
MBNA America February 2002 - March 2005
MBNA America September 2000 - February 2002
MBNA America October 1999 - September 2000
MBNA America May 1997 - October 1999
MBNA America May 1996 - May 1997
MBNA America 1995 - 1996
MBNA America 1994 - 1995
Skills
Performance Management, Administration, Team Management, Consumer Lending, Business Management, Project Management, Unsecured Lending, Credit/Risk Management, Recruiting/Team Building, Management Development, Budget Management, Management, Budgets, System Administration, Executive Management, Customer Service, Process Improvement, Finance, Banking, CRM, Interviews, Vendor Management, Leadership, Credit, Credit Cards, Loans, Risk Management, Marketing, Marketing Strategy, Team Leadership, Team Building
Education
University of Delaware 1986 — 1991
BA, Educational Studies
Bank of America, formerly MBNA America March 2006 - December 2007
MBNA America February 2002 - March 2005
Mobil Oil 1974 - 2001
Education
Texas Tech University 1969 — 1972
BS, Mathematics
Henderson Co. Jr College, Athens, TX 1967 — 1969
AS, Mathematics
Bridgeforce April 2015 - Present
Bridgeforce February 2015 - April 2015
AAA Club Partners 2012 - 2014
AAA Mid-Atlantic 2009 - 2012
Bank of America 2006 - 2009
MBNA America 1985 - 2005
Skills
CRM, Cross-functional Team..., Time Management, Customer Service, Human Resources, Customer Retention, Leadership, Operations Management, Strategy, Product Management, Loans, Insurance, Performance Management, Management, Sales, Relationship Management, Sales Management, Customer Satisfaction, Talent Management, Business Strategy, Project Management, Contract Negotiation, Leadership Development, Direct Marketing, Business Analysis, Marketing, Program Management, Strategic Partnerships, Marketing Strategy, Customer Experience, Business Development, Banking, Team Leadership, Credit Cards, P&L Management, Coaching, Call Center, Budgets, Finance, Strategic Planning, Business Planning, Financial Services, Executive Management, Training
Education
University of Delaware 1981 — 1985
Bachelor of Science (BS), Business Administration - Finance
Bank of America September 1993 - Present
MBNA America September 1992 - December 2005
Education
University of Baltimore
Bachelor's degree, Business Administration and Management, General
MassMutual Financial Group September 2015 - Present
PrimePay LLC January 2014 - June 2015
PrimePay of Florida Inc. October 2009 - December 2013
PrimePay of Florida Inc April 2006 - October 2009
Main Street Checks April 2005 - April 2006
McBee Inc. / Deluxe Corp. October 2002 - April 2005
MBNA America April 1990 - October 2002
Skills
Sales, Account Management, Sales Management, New Business Development, Team Building, Leadership, Solution Selling, Negotiation, Business Networking, Banking, CRM, Payroll Services, Time Management, Sales Presentations, Employee Benefits, Salesforce.com, Insurance, B2B, Training, Trusted Business Advisor, Territory Mgmt, Human Resources, Time & Attendance, Business Strategy, Sales Process, Recruiting, Performance Management, Financial Planning, Retirement Planning, Business Continuity...
Education
University of Delaware 1988 — 1992
B.A., Political Science
Carnegie Mellon, Arizona State.George Mason U February 2015 - Present
Y of Central Maryland January 2015 - Present
Cafe Lorraine: Baltimore Cares January 2014 - February 2015
Business Interface LLC January 2012 - December 2013
Abacus Search & Staffing, LLC August 2013 - October 2013
Never Alone February 2011 - September 2011
Catholic Charities of Baltimore 2009 - 2010
Helping Up Mission 2008 - 2009
Greentree Mortgage 1998 - 2000
MBNA AMERICA 1994 - 1998
Skills
Nonprofits, Marketing Strategy, Program Management, Leadership, Management, Strategic Planning, Customer Service, Team Building, Coaching, Marketing, Event Planning, Training, Public Speaking, Community Outreach, Microsoft Office, Banking, Process Improvement, Event Management, Sales, Public Relations, Research, Social Media, Strategy, Project Management, New Business Development, Social Networking, Microsoft Word, Social Media Marketing, Account Management, Business Development, Analysis, Credit, Finance, Business Strategy, Sales Management
Education
University of Baltimore 2014 — 2016
Master of Science (MS), Cyber/Computer Forensics and Counterterrorism
University of Baltimore 2014 — 2016
Forensics: High Technology Crime, High Technology Crime: Forensics
American Red Cross 2014 — 2014
Lifeguard/AED/CPR/First Aid, Lifesaving, First Aid, CPR, ADD, former WSI
Pratt Technology Institute, Baltimore MD 2012 — 2013
Certification, Microsoft: Office, Excel, Power Point, Word, Security. IOS: Ipad
Business Interface LTD, Baltimore, MD 2012 — 2012
National Certification, Customer Service
Baltimore City Community College 2009 — 2010
Certification, Emergency Medical Technician
Wilmington University, Wilmington, Delaware 1984 — 1985
MBA Candidate, MBA Coursework
Elizabethtown College 1977 — 1981
Bachelor of Science, Business Adm/Marketing/Communications
Alexis I Dupont High School 1973 — 1977
College Preparatory, College Preparatory
Black Box Network Services September 2015 - Present
Design Strategy Corporation August 2015 - Present
Body IT Consuting October 2014 - September 2015
HP Enterprise Services January 2010 - October 2014
Hewlett-Packard 2009 - 2010
Hewlett-Packard 2008 - 2009
Electronic Data Systems 2006 - 2008
Bank of America 2006 - 2006
MBNA America 2005 - 2006
MBNA America 2001 - 2005
Skills
Management, New Business Development, IT Outsourcing, IT Service Management, Active Directory, Outlook, Integration, Service Delivery, Vendor Management, Outsourcing, SDLC, ITIL, IT Operations, Data Center, IT Strategy, Disaster Recovery, IT Management, Program Management, Telecommunications, Process Improvement, Change Management, Business Analysis, Project Portfolio..., Leadership, Infrastructure, Project Management, Networking, Information Technology
Education
University of Delaware 1978 — 1984
BA, Sociology
Faruqi & Faruqi, LLP January 2015 - Present
Cohen, Placitella & Roth, PC 2014 - January 2015
Michigan State University College of Law Rental Housing Clinic August 2008 - December 2008
Roumell, Lange & Cholack PLC September 2007 - December 2007
MBNA America/Bank of America January 2004 - August 2006
MBNA America July 2002 - January 2004
MBNA America December 2001 - January 2002
Skills
Arbitration, Analysis, Courts, Civil Litigation, Westlaw
Education
Michigan State University College of Law 2006 — 2009
JD, Law
The College of Wooster 1998 — 2002
BA, Economics
Bluegrass Center for Autism June 2013 - Present
Stretch n Grow January 2011 - Present
MBNA America 1997 - 2001
Education
Union College 1994 — 2007
BA, Phsy, Sociology, Criminal Justice
Bank of America August 2006 - Present
MBNA America February 2000 - Present
AIS Premium Goods January 2008 - April 2010
United Way of Delaware June 2005 - June 2009
MBNA America 1986 - 2008
Reage Review Manager January 2001 - January 2003
MBNA America January 1994 - January 2000
Credit Card Acquistion January 1986 - January 1994
Education
The College of New Jersey 1975 — 1980
BS Psychology, Psychology, Sociology, and Business
The College of New Jersey 1975 — 1980
BA, Psychology
Bespoke Creative March 2012 - Present
JB Wozniak Marketing & Events September 2001 - September 2011
The Grand Opera House 2008 - 2009
MBNA America 1987 - 2001
Busch Gardens - Williamsburg 1985 - 1985
Skills
Commercial Design, Visual Identity Design, Interior Design, Interior Architecture, Interior Lighting, Color Selections, Finish Selections, Furnishings, Visual Merchandising, Small Business Marketing, Creative Strategy, Marketing Strategy, Creative Direction, Marketing Communications, Website Development, Marketing Copy, Copy Editing, Graphic Design, Managed Print Services, Commercial Photography, Event Based Marketing, Event Management, Live Events, Concert Production, Theatrical Production, Collaborative Style, Creative Solutions, Web Design, Video, Brand Development
Education
Delaware College of Art & Design 1999 — 2001
Certificate, Interior Design
University of Delaware
Bachelors, English Literature with Concentrations in Theatre and Film Studies
KeyBank June 2014 - Present
JPMorgan Chase July 2008 - June 2014
JPMorgan Chase October 2007 - July 2008
JPMorgan Chase December 2002 - October 2007
MBNA America July 2000 - December 2002
Skills
Credit, Banking, Customer Service, Customer Relations, Sales Management, Customer Satisfaction, Customer Experience, Hiring, Retail, Coaching, Branch Management, Sales, Credit Risk, Leadership, Management, Finance, Relationship Management, Call Centers, Mortgage Lending, Loans, Consumer Lending, Small Business Lending, Cold Calling, Cross Selling, Credit Analysis
Education
University of Dayton 1996 — 2000
Bachelor of Arts (B.A.)
University of Dayton 1996 — 2000
Unum Group, Colonial Life & Accident Insurance Company March 2011 - Present
A STANDARD Universal Association: A Standard MediaASM August 2010 - April 2011
MBNA America August 1989 - February 1998
Education
NEW YORK STATE INSURANCE DEPARTMENT
University at Buffalo
BA, COMMUNICATION, PSCHOLOGY, ASIAN STUDIES & ART
Springleaf Financial Services October 2001 - Present
Premdor January 2000 - October 2001
Naylor Publications June 1999 - January 2000
MBNA America July 1994 - November 1998
Skills
Call Center, Call Centers, Recruiting, Management, Training, Relationship Management, Process Improvement
Education
Transylvania University
BA, History
University of Southern Maine March 2007 - Present
MBNA America 1994 - 2006
Skills
Facilities Management, Budgeting, Customer Service, Purchasing Management, Accounts Payable, Expense Management, PeopleSoft, Budgets, Project Planning, Leadership, Change Management, Procurement, Process Improvement, Purchasing, Vendor Management, Contract Management, Operations Management, Strategic Planning, Analysis, Management, Risk Management
Education
Univerity of Delaware 1984 — 1986
BSME, Mechanical Engineering
United States Naval Academy 1982 — 1984
BSME, Mechanical Engineering
Iron Mountain March 2012 - Present
Vocus September 2011 - April 2012
Champion Realty Inc September 2005 - November 2007
MBNA America September 2001 - September 2004
MBNA America (financial services) September 2001 - September 2004
MBNA America (financial services) May 2001 - August 2001
MBNA America (financial services) February 2001 - April 2001
MBNA America (financial services) June 1999 - January 2001
MBNA America (financial services) August 1998 - May 1999
MBNA America (financial services) July 1997 - July 1998
Skills
Management, Sales, Business Development, Sales Process, Direct Sales, Sales Management, Cloud Computing, Marketing, New Business Development, Customer Retention
Education
Towson University 1992 — 1997
Bachelor of Science (B.S.) and Secondary Education, Health Services/Allied Health/Health Sciences, General
Towson University 1992 — 1997
B.S, Health; Science and Secondary Education
MBNA America 1988 - 1999
Education
University of Delaware 1987 — 1991
Bachelor's degree, Nutrition Sciences
Fidelity Information Services July 1999 - Present
MBNA America March 1995 - June 1999
Education
University of Delaware 1990 — 1994
Bachelor's Degree, Business Administration