PSCU Company
Industry: Credit union company
DescriptionPSCU is the largest credit union service organization in the United States. The organization was founded in 1977 and is based in St. Petersburg, Florida. Headquarters: St. Petersburg, Florida, United States Number of employees: 1,700 Founded: 1977 CFO: Brian Caldarelli Subsidiaries: Lumin Digital, Cu Recovery, Inc., The Loan Service Center, Inc. Type of business: Privately held company
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PSCU Employees
PSCU May 2015 - Present
PSCU May 2013 - May 2015
PSCU May 2006 - May 2013
PSCU 2003 - 2006
Skills
Product Management, Project Management, Call Centers, Credit Cards, Contact Centers, E-commerce, Process Improvement, Banking, Payments, Financial Services, Credit, Vendor Management, Customer Service, Customer Experience, Leadership, Management, Internet Banking, Credit Unions, Analysis, Call Center, Electronic Payments, Debit Cards
Education
St. Petersburg College
PSCU April 2008 - Present
PSCU April 2013 - July 2015
PSCU October 2011 - April 2013
PSCU April 2008 - October 2011
FIS March 2006 - March 2008
Skills
Credit Cards, Banking, Call Centers, Credit, Financial Services, Payments, Customer Service, Financial Analysis, Payment Systems, Process Improvement, Payment Card Processing, Debit Cards, Risk Management, Microsoft Excel, Microsoft Word, EMV, Chip & PIN, Vendor Management, Leadership
Education
St. Petersburg College
PSCU June 2013 - Present
PSCU Financial Services February 2011 - Present
PSCU Financial Services March 2008 - February 2011
Skills
Project Initiation, Project Management, MS Project, Six Sigma, Credit Cards, eBanking, Branchless Banking, Payment Card Processing, Software Documentation, Mobile Banking, E-commerce, Electronic Payments, Payment Systems
Education
St. Petersburg College 2006 — 2013
Bachelors, Management and Org Leadership
PSCU August 2013 - Present
PSCU March 2012 - August 2013
Fidelity National Information Services December 2007 - March 2012
Skills
Credit Cards, Financial Services, Debit Cards, Customer Service, Fraud, Accounting, Financial Institutions
Education
St. Petersburg College 2015 — 2017
Bachelors, Business Administration, Management and Operations
St. Petersburg College 2012 — 2014
Associate's degree, Business Administration and Management, General
Dialog Direct January 2014 - Present
Career Therapy Solutions (CTS) January 2011 - January 2014
Insurance Dialogue June 2012 - December 2013
PSCU January 2009 - June 2012
Credit Union-focused Conferences 2005 - 2011
Digital Dialogue November 1999 - January 2009
Flagstar Bank 1997 - 1999
Skills
Relationship Management, Leadership, Process Improvement, Strategic Planning, Call Center, Business Development, Business Strategy, Performance Management, Budgets, Leadership Development, Organizational..., Public Speaking, Account Management, New Business Development, Budget, Predictive Analytics, Consultative Services, Business Process, CRM, Call Centers, Start-ups, Customer Satisfaction
Education
University of Michigan-Dearborn 1993 — 1998
BS2M, Mathematics/Statistics/Economics
PSCU May 2014 - Present
PSCU February 2012 - Present
The Junior League of Tampa, Inc. 2005 - Present
PSCU Financial Services December 2001 - February 2012
PSCU Financial Services May 2000 - December 2001
Skills
Marketing Communications, Marketing Strategy, Strategic Planning, Pragmatic Marketing..., Project Management, Product Launch, Product Marketing, Team Leadership, Customer Retention, Leadership, Marketing, Credit Cards, Product Development, Business Analysis, CRM, Social Media, Strategy, Customer Service
Education
University of South Florida 1990 — 1994
B.S., Communications
PSCU August 2013 - Present
PSCU April 2012 - August 2013
PSCU Financial Services September 2011 - April 2012
PSCU Financial Services December 2007 - September 2011
W.S. Badcock Corporation February 2007 - December 2007
W.S. Badcock Corporation March 2004 - February 2007
Claire's Accessories February 2003 - March 2004
Skills
Microsoft Excel, Payments, Customer Service, Outlook, Credit, Risk Management, Software Documentation, Business Analysis, Banking, Analysis, Relationship Management, Debit Cards, Financial Services, Employee Training, SnagIt, Training Facilitation, Credit Unions, ADDIE, SharePoint, Instructional Design, Access, Finance, Camtasia, Project Management, Credit Cards, Process Improvement, Instructor-led Training
Education
University of South Florida 2011 — 2014
Bachelor of Arts Degree, English-Writing Process Concentration, Communications
St. Petersburg College 2005 — 2011
Associate of Arts Degree, General Studies
PSCU December 2001 - Present
Bankers Insurance Group 2000 - 2001
Vision Twenty-One 1996 - 2000
Skills
Human Resources, College Recruiting, Credit Cards, Performance Management, Personnel Management, Team Building, Credit Unions, Leadership, Training, Employee Relations, Financial Services, Financial Analysis, Process Improvement, CRM, Credit, Debit Cards, Strategic Planning, Risk Management, Talent Management, Technical Recruiting, Portfolio Management, Payment Card Processing, Banking, Vendor Management, Benefits Administration, Call Center, Payments, Employee Engagement, Employee Benefits, Leadership Development, Call Centers, Strategy, Talent Acquisition, Recruiting, Business Analysis, Employee Training, Management, Onboarding, Project Management, Relationship Management, Public Speaking, Mergers & Acquisitions, HRIS, Executive Management, Insurance, Deferred Compensation, Instructional Design, Team Leadership, Microsoft Office, Workforce Planning
Education
University of Massachusetts, Amherst 1981 — 1985
Business Administration, Marketing
Southeastern Massachusetts University
Kobie Marketing August 2015 - Present
Kobie Marketing March 2015 - August 2015
Kobie Marketing April 2014 - March 2015
Kobie Marketing April 2013 - April 2014
Universal Health Care April 2010 - April 2013
Universal Health Care April 2011 - September 2011
Universal Health Care September 2010 - April 2011
Universal Health Care September 2010 - September 2010
Universal Health Care April 2010 - September 2010
PSCU March 2007 - April 2010
Skills
Five9, IEX Total View, Microsoft Office, Call Pro, Member Relations, Customer Satisfaction, Team-orientated, Self-driven, Analytical Skills, Medicare Advantage, Medicaid, Banking, Call Center, Retail, Quality Assurance, Supervisory Skills, Medicare Part D, Call Centers, Training, Team Leadership, Leadership, Process Improvement, Pharmacy Benefit..., Provider Relations, HMO, Customer Service, Management, Human Resources, Medicare, Employee Benefits, Health Insurance, Insurance, Access, Software Documentation
Education
St. Petersburg College 2011 — 2012
DeWitt Clinton High School 1992 — 1996
Social Security Administration September 2014 - Present
Department of Veterans Affairs July 2013 - Present
PSCU April 2013 - July 2013
Saint Petersburg College January 2011 - April 2013
United States Marine Corps August 2004 - October 2009
U.S. Department of State August 2006 - August 2009
Skills
Criminology, Veterans Affairs, Crime Prevention, Modern Standard Arabic, Communication Systems, Fiber Optic Technology, SPSS, Customer Service, Military Logistics, Security Operations, Weapons, Leadership, Physical Security, Force Protection, Military Operations
Education
University of South Florida 2011 — 2013
Bachelor of Arts (B.A.), Criminology
Saint Petersburg College 2010 — 2011
Associate of Arts (A.A.), General Studies
PSCU June 2012 - Present
Starbucks March 2007 - May 2012
Starbucks March 2004 - May 2012
Skills
Cash Handling, Inventory Management, Customer Service, Loss Prevention, Retail Management, Retail, Cashiering, Retail Sales, Visual Merchandising, Sales, Driving Results, Espresso, Barista Training, Telephone Skills, POS, Management, Coffee, Inventory, Product Ordering, Shrinkage, Cash Register, New Store Development, Inventory Control, Profit, New Store Openings, New Hire Training, Stock Management, Product Knowledge, Multi-line Phone, Fast-paced, Always Punctual, Highly detail oriented, Friendly Personality
Education
St. Petersburg College
Bachelors of Science, Business Administration
St. Petersburg College
Associate in Science, Business Administration
Grow Financial Federal Credit Union December 2003 - Present
PSCU April 1998 - December 2003
Skills
Windows Server, Windows Services, Customer Service, Gallup Strengths, Leadership Development, Apple Remote Desktop, AppleScript, Desktop Authority..., Dell KACE, Symitar, XP/Vista/7, Check 21, A+ Certified IT..., Mac OS X, Networking, OS X, Banking, Windows 7, Retail Banking, Process Improvement, Disaster Recovery, Credit, Business Continuity, Consumer Lending, Call Centers, Credit Cards, Loan Origination, Vendor Management, VDI, Risk Management, SharePoint, Network Security, IIS, Security, Data Center
Education
St. Petersburg College 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Technology Management
Hillsborough Community College 1998 — 2001
Associate of Science (AS), Computer and Information Systems Security/Information Assurance
Ultimate Medical Academy January 2015 - Present
Apollidon Learning March 2013 - November 2014
PSCU February 2006 - December 2012
Citigroup September 2001 - February 2006
Skills
Instructional Design, Project Management, Budgets, Content Development, Employee Relations, Statistics, Marketing Automation, Financial Services, E-Learning, Technical Writing, Training, Process Improvement, Strategic Planning, Team Leadership, Leadership, Management, Business Analysis, Account Management, Software Documentation, Marketing Communications, Program Management, Business Process..., Analysis, Project Planning, Analytics, Forecasting, Vendor Management, Strategy, CRM, Marketing, Corporate Communications, Team Building, Business Development, SharePoint, Multimedia, Credit Unions, Marketing Strategy, Business Intelligence, Employee Training, Digital Strategy, Staff Development, Direct Marketing, Training Delivery, Market Research, Email Marketing, Business Strategy, Lead Generation, Web Development
Education
University of South Florida 1996 — 2000
M.B.A., TQM, Management Effectiveness & Marketing Strategy
University of Tampa 1987 — 1991
Bachelor of Science, Major: Marketing / Minor: Writing
PSCU December 2009 - Present
Chartway Federal Credit Union April 2007 - July 2009
Skills
Bilingual-English/Spanis..., Bilingual Communications, Typing, Microsoft Office, Customer Service, Self-driven, Self-confidence, Motivated self-starter, Spanish, Financial Services, Loans, Loan Origination, Teller Operations, Membership Growth, Deposits, Process Improvement
Education
University of South Florida 2004 — 2009
Tidewater Community College 2007 — 2008
Associate of Science (A.S.), Business Administration and Management, General
Cognosante April 2013 - May 2013
New York Life Insurance Company February 2009 - December 2012
PSCU February 2008 - February 2009
Macy's Credit Customer Service October 2005 - February 2008
Skills
Customer Service, Life..., Training, Customer Retention, Call Centers, Insurance, Sales
Education
St. Petersburg College
Associate of Arts (A.A.), Business Administration
PSCU August 2013 - Present
PSCU June 2013 - August 2013
PSCU June 2010 - June 2013
PSCU May 2007 - June 2010
Franklin Templeton Investments December 2004 - February 2007
Franklin Templeton Investments 2004 - 2007
Wakely and Associates January 2002 - December 2004
Skills
Customer Satisfaction, Blended Learning, Project Management, Instructional Design, Training Facilitation, Instructor-led Training, Training, Captivate, Leadership, Management, Call Centers, CRM, Strategic Planning, Camtasia, Program Management, Visio, Strategy, Employee Training, Cross-functional Team..., ADDIE, Project Planning, Analysis, SnagIt, Needs Analysis, E-Learning, Software Documentation, Learning Management, SharePoint, Training Delivery, Technical Training, Performance Consulting, Adult Education
Education
University of South Florida 1997 — 2000
B.A.
Raymond James Financial Inc. December 2014 - Present
Apollidon Learning January 2014 - December 2014
PSCU August 2011 - January 2014
TW Manager October 2010 - August 2011
Iota Sigma Tau May 2010 - April 2011
Alpha Beta Kappa October 2009 - October 2010
Non Profit July 2007 - September 2010
Freelance February 2008 - June 2010
Klockner Pentaplast August 2003 - July 2007
Skills
Web Design, jQuery, Web Development, CSS, Drupal, HTML, JavaScript, Dreamweaver, Adobe Creative Suite, PHP, HTML 5, CMS, Flash, Microsoft Office, Visio, PSD, Microsoft SQL Server, Windows, Visual Basic, Website Development, CSS3, ActionScript, HTML + CSS, PSD to HTML/CSS, Responsive Web Design, Joomla, Bootstrap, WordPress, HTML5, Front-end
Education
University of Phoenix 2011 — 2013
Bachelor of Science, IT - Web Development
Kaplan University 2008 — 2011
Bachelor's, Information Technology/Multimedia and Animation/Web Development
PSCU May 2013 - Present
TD November 2011 - May 2013
Bright House Networks June 2008 - September 2009
Circuit City March 2008 - July 2008
Valpak March 2007 - December 2007
Achieva Credit Union September 2005 - July 2006
Chase Paymentech July 2004 - August 2005
Best Buy June 2002 - July 2004
Skills
Banking, Retail Banking, Credit, Loans, Commercial Banking, Consumer Lending, Credit Analysis, Lines Of Credit, Cash Management, Deposits, Notary Public, Emergency Medicine, Cpr Certified, Computer Proficiency, Customer Service
Education
St. Petersburg College 2008 — 2014
Associate of Arts (A.A.), Concentration in Computer Network Administration
Northeast High School 2001 — 2002
High School Diploma
PSCU August 2013 - Present
PSCU August 2015 - Present
PSCU August 2013 - Present
Primerica July 2013 - Present
Institute for Corporate and Continuing Education at HCC March 2014 - Present
Community Conversations L.L.C. March 2011 - Present
Bank of AmericaTampa January 2010 - August 2013
Bank of America January 2006 - December 2010
Bank of America January 2005 - January 2006
Bank of America January 2004 - January 2005
Skills
Leadership, Six Sigma, Process Engineering, Process Improvement, Program Management, PMO, Project Management, Financial Coaching, Change Management, Term Life Insurance, Fixed Annuities, Pre-Paid Legal Services, Training, Customer Service, Strategy, Management, Team Building, Cross-functional Team..., Coaching, Mentoring, Community Outreach, Workshop Facilitation, Adult Education, Project Planning, Analysis, Strategic Planning, Leadership Development, Organizational..., Risk Management, Business Process..., Diversity & Inclusion, Community Development, Banking, Radio Broadcasting, Vendor Management, Catering, Team Leadership, Public Speaking, Sales
Education
University of South Florida 2009 — 2011
Master in Arts, Adult Education
University of Phoenix 2005 — 2007
Bachelor of Science, Business Management
Hillsborough Community College 1999 — 2001
Associate of Arts, Liberal Arts-History Education
Mayor's Neighborhood University-Tampa 2013 — 2014
Live Oaks Square Neighborhood Assocation President, City of Tampa Relations
King High School 1985 — 1988
High School Diploma with Honors, College/University Preparatory and Advanced High School/Secondary Diploma Program
Allstate September 2014 - Present
PSCU June 2007 - May 2014
PSCU March 2002 - May 2007
PSCU December 1997 - January 2002
Skills
Leadership, Team Leadership, Cross-functional Team..., Critical Thinking, Crisis Management, Teacher Training, Problem Solving, Crisis Stabilization, Hands-on Training, Spanish, Project Management, Computer Hardware, Solid computer skills, Proactive self-starter, Call Centers, SharePoint, Software Documentation, Business Analysis, Customer Service, Risk Management, Process Improvement
Education
St. Petersburg College 2009 — 2016
Organizational Leadership
Fletcher High School 1996 — 1997
High School Diploma, Accounting and Finance
PSCU July 2008 - Present
PSCU July 2008 - Present
PSCU July 2008 - Present
CFIC Home Mortgage December 2004 - February 2007
Skills
Social Media Marketing, Social Media, Direct Marketing, Product Marketing, Project Management, Marketing Communications, Marketing Strategy, Account Management, Online Marketing, Marketing, Customer Service, E-commerce, Microsoft Office, Leadership
Education
University of South Florida 2005 — 2008
B.A., Marketing
St. Petersburg College 2003 — 2005
A.A., Business Administration
Aramark Gator Dining Services 2007 - 2008
PSCU 2006 - 2007
Raymond James Financial Inc. 2005 - 2006
Chase 2001 - 2005
Skills
Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Teaching, Research, English, Windows, Wellness, Editing, Healthcare, Nutrition
Education
University of Alabama 2013 — 2015
Bachelor of Science (B.S.), Food Science and Nutrition
St. Petersburg College 2007 — 2012
Bachelor of Applied Science (BASc), Sustainability Management
GTE Financial September 2014 - Present
PSCU July 2013 - September 2014
Freelance April 2013 - September 2014
PSCU March 2012 - July 2013
PSCU Financial Services January 2011 - March 2012
PSCU Financial Services May 2007 - January 2011
PSCU Financial Services October 2005 - May 2007
CGS September 2000 - October 2005
Skills
Gamification, SharePoint, Problem Analysis, Business Analysis, Mobile Technology, JavaScript, Business Process Design, Business Process..., VMware, Technical Writing, T-SQL, Technical Training, Report Building, HTML + CSS, Microsoft Project, Google Chart Tools, SQL Server Reporting..., Mobile Solutions, Microsoft Visio, Adobe Premiere Pro
Education
University of Florida - Warrington College of Business Administration 2010 — 2011
MBA, Business
University of South Florida 2006 — 2009
B.S., Management Information Systems
Raymond James Financial, Inc. May 2015 - Present
PSCU October 2014 - May 2015
PSCU August 2013 - October 2014
PSCU January 2013 - August 2013
PSCU February 2010 - January 2013
PSCU December 2007 - February 2010
Fast Title Search January 2004 - December 2007
Skills
Scripting, Automation, Sterling Integrator, File Gateway, SharePoint, Server Administration, System Administration, Systems Engineering, Networking, Enterprise Architecture, VMware, Process Improvement, Active Directory, Customer Service, Microsoft Office, Windows Server, Databases, IIS, Enterprise Software, Citrix, Unix, System Deployment, Disaster Recovery, Red Hat Linux, Oracle, JBoss Application Server, Business Process Design, Web Services, Solarwinds, Financial Services, Testing, Integration, Hardware, Troubleshooting, SiteScope, Business Service..., ITIL, Servers, Software Installation, Visio, Operating Systems
Education
St. Petersburg College 2015 — 2017
Bachelor’s Degree, Organizational Leadership
St. Petersburg College 2011 — 2015
Associate’s Degree, Science (Technology Management)
Sickles High School 2001 — 2005
MX 2013 - Present
PSCU 2012 - 2012
Prudential Financial 2011 - 2012
Open Solutions Inc 2000 - 2009
First New England Federal Credit Union 2000 - 2000
First Source FCU 1997 - 2000
M&T Bank (formerly The Savings Bank of Utica) 1993 - 1997
Skills
Partnerships, Contract Negotiation, Strategic Planning, Team Building, Budgets, Product Development, P&L Management, Licensing, Start-ups, Strategy, Forecasting, Technology Licensing, Business Development, Negotiation, Strategic Partnerships, Business Alliances, Partner Management, Vendor Management, Business Strategy, New Business Development, Channel, Business Planning, Sales & Marketing..., Strategic Alliances, eBanking, Channel Strategy, Leadership, Program Management, Management, SaaS, Banking, Executive Management, Enterprise Software, Selling, Solution Selling, Outsourcing, Professional Services, Product Management, Sales, Sales Management, Lead Generation, Salesforce.com, Product Marketing, Account Management, Product Launch, Sales Operations, Cross-functional Team..., Financial Services, Business Intelligence, Training
Education
SUNY Polytechnic Institute 1990 — 1993
Bachelors, Business Management and Administration
PSCU December 2014 - Present
PSCU 2003 - Present
First Data Corporation July 2001 - April 2003
Online Resources July 1998 - July 2001
Skills
Sales, Solution Selling, Financial Services, New Business Development, Debit Cards, Credit Cards, Electronic Payments, Payment Card Processing, Salesforce.com, Business Development, Payments, Account Management, Relationship Management, Marketing, Internet Banking, Insurance, Sales Management, Team Building, Executive Management, Credit, Call Centers, Selling, Direct Sales, Transaction Processing
Education
University of Florida 1988 — 1991
Bachelor of Science in Business Administration, Marketing
Columbia High School, Columbia, Illinois
Orion Health July 2015 - Present
PSCU May 2013 - July 2015
Scottrade July 2009 - May 2013
CGI July 2008 - June 2009
Edward Jones January 2007 - July 2008
IBM 2002 - 2006
Skills
Solaris, AIX, Servers, Operating Systems, Unix, Linux, Hardware, VMware, Red Hat Linux, VMware ESX, Data Center, Troubleshooting, Disaster Recovery, TCP/IP, Software Documentation, High Availability, Databases, Active Directory, DNS, Technical Support, Cluster, SDLC, Infrastructure
Education
University of Phoenix 2003 — 2005
B.S.I.T., Information Technology
PSCU August 1993 - Present
Skills
Account Management, Credit, Credit Cards, Customer Relations, Customer Service, Credit Unions, Consultative Selling, Contract Negotiations, Debit Cards, Payments, Client Relationship..., Relationship Management, Banking, Product Management, Loans, Selling, Contract Negotiation, Payment Card Processing, Call Centers, Transaction Processing, Financial Services, Payment Systems, Mobile Banking, Internet Banking, Mobile Payments, Electronic Payments, Merchant Services, Portfolio Management, Sales
Education
Wayne State University
Master of Business Administration (MBA), Accounting and Finance
University of Michigan-Dearborn 1986 — 1992
BA, International Studies
PSCU June 2014 - Present
Self January 2008 - Present
Suncoast Hospice June 2011 - March 2014
University of South Florida December 2008 - July 2011
Sonoma Wine Group, Inc. February 2005 - December 2008
Lazy-i Productions, Inc. June 2002 - February 2005
Marketing 2 Merchandising, Inc. December 1999 - June 2002
Skills
HTML, Technical Writing, Mentoring, Team Building, Photoshop, JavaScript, Flash, ActionScript, Advanced CSS, Adobe Creative Suite, PHP, MySQL, SQL Server, Mac OS, Windows, Mobile Applications, Mobile Software, Android, Application Development, Web Application Design, Web Application Security, HIPAA, Video Editing, Video Production, C#, ASP.NET, Apache, cPanel, Windows Server 2003, Windows Server 2008, Budgeting, Web Design, Web Development, Website Development, Web Services, Intranet, XHTML, CSS, jQuery, CMS, ASP, Web Applications, User Interface Design, Drupal, IIS, XML, Web Project Management, User Experience, Dreamweaver, HTML5
Education
University of South Florida 2010 — 2011
Masters, IT
The University of New Mexico 1998 — 1999
BA, English
University of Florida 1992 — 1994
Bachelor's degree, Creative Writing
PSCU June 2015 - Present
Freelance March 2012 - Present
Ultimate Medical Academy March 2015 - May 2015
Clearwater Marine Aquarium January 2015 - February 2015
24-7 Intouch August 2014 - January 2015
Publix Super Markets April 2014 - August 2014
CVS Caremark Corporation April 2012 - February 2014
Skills
Advertising, Sales, Customer Service, Networking, Technical Support, Sales Management, Multilingual..., PC Support, Consultation, Academic Advising
Education
St. Petersburg College 2011 — 2014
Associates, Comparative Religious Studies
Gibbs High School 2008 — 2011
High School Diploma, Computer Networking
New York Life Insurance Company December 2014 - Present
New York Life Insurance Company June 2014 - December 2014
PSCU July 2013 - June 2014
UL April 2013 - May 2013
Universal Health Care January 2012 - March 2013
Serve.com, by American Express January 2011 - December 2011
University of South Florida May 2010 - December 2011
Suncoast Solutions April 2010 - January 2011
University of South Florida August 2008 - April 2010
Raymond James Financial Inc. March 2006 - August 2008
Skills
.NET, C#, Microsoft SQL Server, ASP.NET, WCF, SQL, JavaScript, Visual Studio, Web Services, XML, Software Development, ASP.NET MVC, jQuery, SDLC, SharePoint, VB.NET, Data Warehousing, Agile Methodologies, TFS, CSS, HTML 5, T-SQL, SSIS, PL/SQL, Scrum, IIS, Access, Web Applications, AJAX, Oracle, Visual Basic, Sitecore
Education
University of South Florida 2010 — 2011
Master of Science, Information Systems
University of South Florida 2008 — 2010
Bachelor of Science, Information Technology, General Business
Hillsborough Community College 2006 — 2007
AS, Computer Programming and Applications
PSCU January 1998 - January 2006
First Data Resourses January 1993 - January 1996
Skills
Served in numereous..., Business Strategy, Investments, Mergers & Acquisitions, Financial Analysis, Corporate Finance, Strategic Planning, Entrepreneurship, Management Consulting, Start-ups, Business Development, Strategy, Portfolio Management, Risk Management, New Business Development, Business Planning, Vice President, USAA, Mergers, Credit Cards, Management, Finance, Banking, Financial Services, Business Analysis, Credit, Executive Management, Financial Modeling, Process Improvement
Education
University of Nebraska at Omaha 1973 — 1974
Bachelor's degree, Business/Managerial Economics, 3.6
PSCU February 2015 - Present
Human Asset Training September 2008 - January 2015
University of South Florida September 1999 - January 2013
GSA September 2003 - September 2008
Innovative Training Solutions Ent., Inc February 1998 - September 2003
GCA Technology Services (GCA) January 1995 - January 1998
Salomon Brothers January 1992 - January 1995
Skills
Process Improvement, Small Business, Negotiation, Mergers, Mentoring, Creative Direction, Editing, Idea Generation, Thought Leadership, Talent Management, Acquisitions, Business Planning, Marketing, Recruiting, Project Management, Contingency Planning, Succession Planning, Strategic Thinking, Written & Oral..., Blended Learning, Learning Management..., Business Development, Web Site Planning, eLearning, Finance, Technology, Risk Management, Mergers & Acquisitions, Management Consulting, Entrepreneurship, E-Learning, Training, Management, Leadership, Strategy, Performance Management, Strategic Planning
Education
Stetson University
Project Management
University of Phoenix
Master of Business Administration, Human Resource Management
University of Pittsburgh
Information Technology
University of South Florida
Bachelor of Arts, Psychology
PSCU July 1998 - Present
KePro South Inc. July 1996 - December 1998
Trigon Blue Cross Blue Shield April 1978 - December 1995
Skills
Team Building, Forecasting, Essbase, Strategic Planning, Excel, Financial Analysis, Budgeting, Microsoft Office, Process Improvement, Word, PowerPoint, Access, Accounting, Problem Solving, Vendor Management, Operations Management, Microsoft Excel, Budgets, Business Analysis, Product Development, Product Management, Debit Cards, Project Planning, Leadership, Management
Education
Virginia Western Community College 1979 — 1981
Accounting
Roanoke County Educational Center 1970 — 1972
Diploma, Data Processing/Programming
Cave Springs 1968 — 1970
St. Petersburg College
Lean Six Sigma
PSCU 2013 - Present
Harland Financial Solutions (now D&H) May 2008 - August 2013
iLumen February 2005 - April 2008
Viacom June 2000 - January 2005
Skills
Internet Banking, Sales, Account Management, Banking, Business Analysis, Solution Selling, Strategic Partnerships, SaaS, Salesforce.com, Contract Negotiation, Business Development, Relationship Management, Product Management, Strategy, Project Management, CRM, E-commerce, Team Leadership, Marketing Communications, Social Media Marketing, Marketing, Cold Calling, Strategic Planning, Telecommunications, Market Research, Payments, Direct Sales, Lead Generation, Product Marketing, Marketing Strategy, Enterprise Software, Customer Service, Executive Management, Sales Management, New Business Development
Education
University of Pittsburgh 1982 — 1984
B.A., Communications
PSCU June 2011 - Present
AAA Auto Club South March 2010 - April 2011
Fahlgren Advertising April 2003 - April 2009
Fahlgren Entertainment March 2001 - April 2003
William M. Golson & Associates, Attorneys At Law June 1996 - March 2001
Blockbuster Music 1994 - 1996
Skills
Advertising, Direct Marketing, Digital Marketing, Social Media Marketing, Integrated Marketing, Email Marketing, Management, Direct Mail, Creative Direction, Marketing, Marketing Communications, Copywriting, Analytics, Project Management, Blogging, Social Media, Brand Development, Online Advertising, Online Marketing, Marketing Strategy, Lead Generation
Education
University of South Florida
Bachelor of Arts
PSCU August 2012 - Present
Vantiv 2010 - August 2012
Fiserv 2006 - 2010
Fidelity National Information Services January 2001 - January 2006
Fidelity National Information Services 1992 - January 2001
Skills
Credit Cards, Profitability, EFT, Accounting, Risk, Software Sales, Liability, Credit, Asset, Virtual, Banking, Financial Reporting, Debit Cards, Accounts Receivable, Portfolio Management, Process Consulting, Merchant Services, Financial Management, Electronic Payments, Professional Services, Financial Institutions, Payments, Consultative Selling, Contract Negotiations, P&L Management, Cards, Payment Processing, Direct Sales, Strategic Partnerships, Sales Management, Account Management, New Business Development, Risk Management, Solution Selling, Product Management, ACH, Business Strategy, Team Leadership, Compliance, P&L, Mobile Payments, Business Management, Electronic Funds..., Payment Card Processing, Selling, Sales, Salesforce.com, Contract Negotiation, Financial Risk, Loans
Education
University of Central Florida 1988 — 1991
BS, Accounting, Communications
First Data Corporation August 2014 - Present
PSCU April 2010 - August 2014
PSCU Financial Services March 2006 - April 2010
First Data Commercial Services February 2005 - February 2006
First Data Resources October 1998 - February 2005
First Data Merchant Services January 1997 - October 1998
First Data Merchant Services November 1994 - January 1997
West Corporation August 1993 - November 1994
First Data Corporation/WATS Marketing 1986 - 1993
Education
University of Nebraska at Omaha
B.S. in Business Administration, Marketing
PSCU February 2013 - Present
PSCU November 2008 - February 2013
Verizon Business July 2007 - November 2008
Syntel Inc January 2006 - July 2007
Wells Fargo 2006 - 2007
ITC Infotech July 2004 - November 2005
various companies January 2001 - July 2004
Skills
Requirements Analysis, SQL, Business Intelligence, Business Analysis, Web Services, Restful WebService, New Product Ideation, Product Innovation, Flex, Strategic Planning, Strategy Development, IT Strategy, Innovation Management, Corporate Branding, Team Leadership, Technical Management, TOGAF9 Foundation..., Product Development, ITIL Certified, Strategy, TOGAF9 Certified, SOA, SOA Governance, SDLC, Visio, ITIL, Analysis, Governance, Enterprise Software, Enterprise Architecture, Solution Architecture, Java, Integration, Software Project..., Agile Methodologies, SharePoint, Requirements Gathering, Vendor Management, PMP, Business Process..., Leadership, Process Improvement
Education
University of South Florida - College of Business Administration 2010 — 2012
MBA, Entrepreneurship/Entrepreneurial Studies, Business Management and Leadership, IT Management
Utkal University 1998 — 2001
Masters In Computer Application, Computer
Utkal University 1993 — 1996
Bachelors Degree, Physics
doTERRA November 2012 - Present
PSCU September 2008 - March 2013
Xerox July 2000 - June 2007
TradeWinds Resort January 1999 - June 2000
Skills
Customer Service, Call Centers, Customer Satisfaction, Supervision, Problem Solving, Floral Design, Home Staging, DoTerra Essential Oils..., Financial Services, Retail, Translation, Leadership, Team Building, Sales, Account Management, Time Management
Education
St. Petersburg College 2000 — 2003
Associate's degree, Business Administration and Management, General
South Florida School of Floral Design 2007 — 2007
Certificate, Floral Design
Stagedhomes.com 2007 — 2007
Certificate of Accredited Staging Professional Stager, Home Staging
PSCU 1998 - Present
Republic Bank 1996 - 1998
Barnett Bank 1989 - 1993
Skills
Leadership Development, Coaching, Mentoring, Training, Credit Unions, Call Center, Customer Service, Training Delivery, Leadership, Program Management, Instructional Design, Process Improvement, Organizational..., Employee Training, Management, Call Centers, Time Management, Team Building, Employee Relations, Performance Management
Education
University of Central Florida - College of Business Administration 1984 — 1986
BS Finance, Finance
PMLG
Certified Project Manager
PSCU April 2014 - Present
Skills
Debit Cards, Financial Services, Payments, Portfolio Management, Financial Analysis, Call Centers, Customer Service, Vendor Management, Relationship Management, Payment Card Processing, Project Management, Credit Unions, Payment Systems, Product Management, Account Management
Education
St. Petersburg College
PSCU January 2013 - Present
PSCU Financial Services June 2010 - January 2013
PSCU Financial Services March 2005 - June 2010
Skills
Instructional Design, Instructor-led Training, Captivate, Camtasia, Training Delivery, Electronic Payments, Training, E-Learning, Blended Learning, Employee Training, SharePoint, Needs Analysis, Adult Education, Leadership Development, Software Documentation, Performance Improvement
Education
Troy University in Montgomery 1999 — 2001
Bachelor's degree, Psychology
PSCU Human Resources Business PartnerPSCUJuly 2012 - Present
The Nielsen Company October 2010 - July 2012
The Nielsen Company August 2009 - October 2010
The Nielsen Company September 2007 - October 2008
Target February 1998 - March 2004
Education
University of Florida 1994 — 1997
Target June 2015 - September 2015
PROFESSIONAL EXPERIENCE December 2013 - March 2014
AEGON, USA - Transamerica Mutual Funds June 2006 - March 2013
PSCU 2004 - 2006
PSCU 1999 - 2004
Skills
Customer Service, Leadership, Communication Skills, Supervisory Experience, Microsoft Word, Microsoft Excel, PowerPoint, LOMA 280, Windows, Management, Oral & Written..., Diversity Training, Microsoft Office, Interviewing Skills, Hiring Personnel, Real Estate License, Mutual Funds, Terminations, Employee Management, Employee Training, Diplomatic, Positive Personality, Paralegal Degree, Business Management..., Time Management, Multi Tasking, Ethical Decision Making, Self-driven, Self-starter, Highly Ambitious, Direct Personality, Decisive, Analytical, Development Of Employees, Friendly Demeanor, Creative Solutions..., Analytical Skills, Training, Data Entry, Access, Insurance, Life Insurance, Financial Services, Call Centers, Interviews, Employee Relations, Highly detail oriented, Credit Cards, Team-oriented, Customer Satisfaction
Education
University of Florida 2012 — 2014
Bachelor of Science (BS), Business Administration
St. Petersburg College
Associate of Arts (A.A.), General Studies, 3.47
St. Petersburg College
Associate of Science (A.S.), Paralegal Studies, 3.51
itsprinting.org January 2015 - Present
PSCU March 2011 - October 2014
Independent February 2009 - March 2011
Insight April 2008 - January 2009
Bizlogic June 2006 - April 2008
Wacker Chemie AG August 2004 - November 2005
Wacker Chemical Corporation February 2001 - August 2004
Skills
Project Management, Requirements Analysis, Business Analysis, Software Development, Requirements Gathering, Project Portfolio..., Scrum, Security, Business Intelligence, Disaster Recovery, Testing, Analytics, Team Building, MS Project, PMP, Project Delivery, Project Planning, Product Design, PMO, Product Development, Integration, Team Management, Data Center, Active Directory, Team Leadership, Microsoft Exchange, Big Data, Information Technology, Troubleshooting, Storage Area Networks, Cross-functional Team..., Citrix, Networking, VMware, Solution Architecture, Virtualization, Microsoft SQL Server, IIS, Business Requirements, IT Operations, Service Delivery, Cloud Computing, Consulting, Electronic Payments, High Availability, Storage, Motivation, System Administration, Management, Leadership
Education
The Johns Hopkins University 2015 — 2016
Working Data Science Certification, Data Science
University of Phoenix 2003 — 2004
Information Technology
Washtenaw Community College
Auto Credit Express July 2014 - Present
Auto Credit Express July 2014 - Present
PSCU June 2013 - May 2014
Keller Williams Realty July 2012 - January 2013
Detroit Institute of Arts November 2007 - July 2012
University of Detroit Mercy September 2010 - May 2011
Berkshire Capital June 2006 - December 2006
Franklin Mortgage Funding November 2004 - September 2005
Washtenaw Mortgage May 2003 - July 2004
Loan Giant.com October 1998 - May 2003
Skills
Foreclosures, Customer Service, Property, Evictions, Fundraising, Nonprofits, Event Planning, Microsoft Office, Public Speaking, Community Outreach, Social Media, Research, Budgets, Outlook, Strategic Planning, Volunteer Management, Microsoft Word, Teaching, Photoshop, Microsoft Excel, Facebook, PowerPoint, Grant Writing, Leadership Development, Public Relations, Social Networking, Team Building
Education
University of Detroit Mercy 2010 — 2015
University of Detroit Mercy
In progress, Industrial and Organizational Psychology
PSCU June 2009 - May 2015
CCS Medical August 2007 - May 2009
GE Capital January 2000 - July 2007
Auto Way Nissan February 1999 - January 2000
Skills
Communication, Team Motivation, Process Improvement, Analysis, Customer Service, Microsoft Word
Education
Universidad Tecnológica de Panamá 1986 — 1989
Industrial Engineering
PSCU December 2001 - Present
Bankers Insurance Group December 2000 - December 2001
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
University of Massachusetts, Amherst 1981 — 1985
Bachelor’s Degree, Business Administration, Marketing
PSCU August 2015 - Present
Computer Generated Solutions February 2014 - July 2015
T. Rowe Price February 2010 - February 2014
Lee Roy Selmon's March 2006 - April 2010
Skills
Microsoft Office, Asset Allocation, Investments, Coaching, Marketing, Mutual Funds, Strategic Financial..., Customer Service, Management, Financial Analysis, E-Learning, Invoicing, Microsoft Excel, Financial Services, Sales, Training, Budgets, Leadership, Risk Management, Analysis, Employee Benefits, Call Centers, Time Management, Payroll, Accounting, Business Analysis, Data Analysis, Employee Relations, Leadership Development, Organizational..., Outlook, Performance Management, PowerPoint, Recruiting, Strategic Planning, Team Building, Team Leadership, Employee Training
Education
University of South Florida 2005 — 2009
B.A. English, Professional and Technical Writing
University of South Florida 2005 — 2009
B.A, Business Administration; Accounting
PSCU September 2013 - Present
PSCU May 2009 - August 2013
PSCU December 2007 - May 2009
FedEx Office November 2005 - June 2007
Tech Data February 2005 - July 2005
Skills
Financial Services, Credit Unions, Project Management, Quality Assurance, Customer Service, Personnel Management, Sales Administration, Quantitative Analytics, Desktop Publishing, Shipping Systems, Print Production Process, Financial Accounting, Technical Writing, English grammar, Copy Editing, Microsoft Office, Microsoft Excel, MS Project, Microsoft Word, PowerPoint, Access Database, Microsoft Certified..., Adobe Creative Suite, Photoshop, InDesign, Public Speaking, Diversity & Inclusion
Education
University of South Florida 2009 — 2016
Bachelor of Arts (B.A.), Business minors in Economics and Finance
St. Petersburg College 2004 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, Class of 2009
PSCU August 2014 - Present
Sprint May 2003 - August 2014
Sprint Nextel May 2003 - August 2014
Qwest Communications 2000 - 2003
Qwest 2000 - 2003
MCI 1993 - 2000
Skills
SIP Trunking, MPLS, Solution Selling, Channel, Co-location, Unified Communications, Telecommunications, Managed Services, Wireless, VoIP, Direct Sales, M2M, Ethernet, Cloud Computing, Selling, IP, Telephony, Strategy, Channel Partners, Hosted Services, Salesforce.com, SIP, T1, SaaS, Professional Services, Data Center, WAN, Strategic Partnerships, Sales
Education
State University of New York at Buffalo 1989 — 1993
Bachelor of Science (BS), Management Information Systems, General
State University of New York at Buffalo - School of Management 1989 — 1993
Bachelor of Science, Business Administration Cum Laude, Business Administration and Management Information Systems
Herkimer High School 1985 — 1989
High School
PSCU December 2014 - Present
PSCU December 2012 - November 2014
PSCU November 2010 - November 2012
PSCU July 2007 - October 2010
Skills
SDLC, Business Analysis, Vendor Management, Process Improvement, Leadership, Management, Customer Service
Education
Texas Christian University 1979 — 1983
Bachelor's degree, Sociology
PSCU October 2013 - Present
Freelance- Adjoin Design December 2008 - Present
PSCU September 2012 - October 2013
PSCU February 2012 - September 2012
Hermann Engelmann Greenhouses, Inc. 2009 - May 2012
Hermann Engelmann Greenhouses October 2010 - September 2011
Hermann Engelmann Greenhouses, Inc. October 2009 - October 2010
Orlando Repertory Theatre 2009 - 2009
University of Central Florida - OSI Design Group January 2008 - December 2008
Skills
QuarkXPress, Photoshop, InDesign, Dreamweaver, Photography, Graphic Design, Advertising, Illustrator, Blogging, Brochures, Adobe Creative Suite, Logo Design, Posters, Editing, Art, Graphics, Banners, Magazines, Typography, Layout
Education
University of Central Florida 2004 — 2008
BFA, Art- Graphic Design
University of Central Florida 2004 — 2008
Minor, Magazine Journalism
PSCU October 2014 - Present
PSCU April 2013 - September 2014
AAA -The Auto Club Group January 2008 - April 2013
AAA Auto Club South June 1997 - January 2008
Skills
Performance Management, Vendor Management, Employee Relations, Recruiting, Human Resources, Organizational..., New Hire Orientations, Training, Leadership, Program Management, Benefits Administration, Team Building, Deferred Compensation, Strategic Planning, Business Strategy, Onboarding, Employee Engagement, Employee Benefits, Talent Management, Insurance, Talent Acquisition, Succession Planning
Education
University of Florida
Bachelor of Arts Degree, Sociology/Psychology
Transamerica June 2015 - Present
PSCU June 2013 - May 2015
eMASON Clarifire December 2012 - June 2013
RaymondJames March 2006 - November 2012
Raymond James April 2002 - March 2006
Raymond James June 1996 - April 2002
Skills
Requirements Gathering, SDLC, Visio, Business Analysis, Business Requirements, Systems Analysis, Requirements Analysis, SQL, Software Documentation, Quality Center, Microsoft SQL Server, SharePoint, User Acceptance Testing, Business Process, Agile Project Management, SSIS, Software Project..., Data Modeling, Agile Methodologies, SSRS, MS Project, DB2, Data Warehousing, Integration, Series 7, Project Server, Data Analysis, Customer Service, Database Design, Databases, T-SQL, Waterfall, Business Intelligence, SOA, Customer Relations, Testing, Hyperion Enterprise, FINRA, Series 55, Hyperion, CompTIA Network+
Education
St. Petersburg College 2015 — 2017
Bachelor’s Degree, Technology Development and Management
University of South Florida 2003 — 2008
PSCU June 2013 - Present
WITI (Women in Technology International) 2014 - 2014
The Nielsen Company 2011 - 2013
PSCU Financial Services March 2011 - April 2011
Innovation Cabinetry February 2011 - March 2011
Revolution Money September 2010 - October 2010
PSCU Financial Services, Inc. January 2009 - September 2010
Revolution Money June 2008 - December 2008
Southern DataComm 2005 - 2008
SCC Soft Computer 2003 - 2005
Skills
Agile Methodologies, Writing, Software Documentation, Product Management, Visio, Technical Writing, SharePoint, Wiki Markup, SDLC, InfoPath, Online Help, Confluence, MySQL, Databases, Project Management, DITA, SnagIt, Process Improvement, Requirements Analysis, Technical Documentation, Business Analysis, FrameMaker, Technical Communication, RoboHelp, MadCap Flare, Adobe LiveCycle Designer, Content Development, XML, Software Development, Adobe Acrobat, Unix, Camtasia, User Acceptance Testing, Training, Analysis, Content Management, Captivate, Requirements Gathering, Team Leadership, CMS, Dreamweaver, Enterprise Software, Business Process
Education
University of South Florida 1997 — 2001
B.A., Mass Communications (Print Journalism) and International Studies
Hudson High School
PSCU January 2012 - Present
PSCU Financial Services January 2006 - January 2012
Certegy August 2000 - December 2006
Skills
Credit Cards, Debit Cards, Payments, Payment Card Processing, Payment Systems, Electronic Payments, Credit, Banking, Financial Services, Account Management, Business Analysis, Product Management, Relationship Management, Cards, Mobile Payments
Education
University of South Carolina-Columbia
Management
PSCU April 2015 - Present
Fifth Third Bank May 2011 - March 2015
CODE Credit Union February 1998 - May 2011
Centra Credit Union September 1993 - December 1997
Skills
Debit Cards, Credit Cards, EMV, Product Management, Project Management, Product Development, Product Launch, Call Centers, Strategic Partnerships, Operations Management, ACH, Bank Secrecy Act, Vendor Relationships, IT Operations Management, Anti Money Laundering, Share Draft Processing, Card Fraud, Business Case Modelling, Direct Sales, Campus Cards, Complaint Management, Banking, Relationship Management
Education
University of Dayton
Business Adminstration
Tomlinson College
Four Points Federal Credit Union 2012 - 2015
PSCU 2004 - 2012
First Data Corporation 1995 - 2004
Skills
Strategic Planning, Financial Institutions, Executive Management, Credit Unions, Banking, Payments, Strategy, Contract Negotiation, Strategy Development, New Business Development, Client Relationship..., Portfolio Strategy, Negotiation, Business Strategy, Banking Relationships, Contract Negotiations, Consultative Selling, CEOs, Management, Relationship Management, Financial Services, Leadership, Loans, Payment Systems, Merchant Services, Business Development, Mobile Payments, ACH, Finance, Payment Industry, Retail Banking, Portfolio Management, Credit Cards, Risk Management
Education
University of Nebraska at Omaha 1991 — 1995
B.S. Business Administration, Specializing in Business Finance, Financial Institutions and their Markets, and Investment Science
NAFCU Management and Leadership Institute
Management and Leadership Institute, Financial Institution Management
PSCU July 2007 - Present
Waddell & Reed February 2006 - July 2007
Bumper To Bumper Auto Parts January 1996 - December 2005
Skills
Payment Card Processing, Financial Services, Customer Satisfaction, Customer Service, Relationship Management, Team Building, SharePoint, Vendor Management, Process Improvement, Software Documentation, Business Analysis, Analysis, Visio, Leadership, Training, Call Centers
Education
St. Petersburg College 2005 — 2011
Associate of Arts and Sciences (A.A.S.), Web Design & Development
Hillsborough Community College 2004 — 2004
Certification, Corrections Officer
PSCU June 2013 - Present
Tui Marine October 2012 - June 2013
Manning & Napier Advisors June 2007 - March 2012
Nelson June 2005 - June 2007
Syniverse December 2004 - June 2005
SAIC August 2004 - November 2004
TIAA-CREF March 2004 - July 2004
Bank of America December 2003 - March 2004
State of South Carolina July 2002 - November 2003
Omgeo September 2000 - May 2002
Education
University of South Florida 2009 — 2011
Master’s Degree, Entrepreneurship in Applied Technology
University of Miami 1989 — 1994
Bachelor’s Degree
PSCU December 2014 - Present
AndroidGuys September 2014 - December 2014
Excell Marble and Granite September 2014 - December 2014
HHT Property Management September 2014 - December 2014
Supply Shield January 2014 - November 2014
Fidelity National Information Services February 2013 - July 2014
FIS September 2006 - February 2013
Bisk Education June 2005 - July 2006
Bisk Education June 2004 - June 2005
Bisk Education September 2002 - June 2004
Education
University of North Florida 1996 — 2000
Bachelor of Arts
PSCU February 2014 - Present
Showorks December 2010 - December 2013
IceMagic August 2004 - November 2010
Student at University of Central Florida August 2000 - May 2004
Skills
Meeting Planning, Corporate Events, Hospitality Management, Hospitality, Event Planning, Operations Management, Sales Management, Project Planning, Trade Shows, New Business Development, Human Resources, Weddings, Account Management, Budgets, Catering, Convention Services, Coordinating Events, Event Management, Customer Service, Food, Hospitality Industry, Hotel Management, Hotels, Leadership, Live Events, Market Planning, Marketing, Marketing Strategy, Menu Development, Parties, Resorts, Restaurant Management, Restaurants, Revenue Analysis, Sales, Social Media Marketing, Sponsorship, Tourism, Wedding Planning, Contract Negotiation
Education
University of Central Florida 2000 — 2004
Bachelor of Science (B.S.), Hospitality Administration/Management
Tampa Catholic High School 1996 — 2000
Water Mill Building Supply and True Value Hardware May 2014 - October 2014
Aries Group February 2013 - April 2014
Qinetiq North America January 2012 - December 2012
Force Protection August 2010 - August 2011
Tampa Microwave February 2010 - June 2010
L3 Security & Detection Systems August 2003 - November 2009
Baxter Healthcare March 2003 - July 2003
Coastal Technologies March 2002 - March 2003
AT&T Labs, Inc. September 1999 - September 2001
PSCU April 1997 - September 1999
Skills
Technical Writing, Aircraft Maintenance, Computer hardware &..., FrameMaker, Arbortext, Technical Documentation, Visio, Adobe Acrobat, Word, Outlook, Microsoft Office, Excel, Manuals, Editing, SharePoint, PowerPoint, MS Project, Quality Assurance, Testing, Photoshop, Windows, Electronics, Software Documentation, Proposal Writing, Troubleshooting, Documentation, Writing, HTML, Requirements Gathering, RoboHelp, Online Help, Research, XML, Knowledge Management, SnagIt, Microsoft Excel, Technical Communication
Education
University of Colorado at Denver 1979 — 1980
Computer and Information Systems Security/Information Assurance
Forsyth Tech Institute 1974 — 1978
Associate of Administration, Business Administration
Middlesex Community College 1967 — 1969
Associate of Science, Electrical/Electronic Tech.
PSCU June 2013 - Present
PSCU July 2007 - July 2013
Bay Gulf Credit Union August 2005 - March 2007
GTE FCU January 2000 - August 2005
Skills
Fraud, Credit, Financial Services, Credit Cards, Payments, Leadership, Portfolio Management, Banking, Payment Card Processing, Electronic Payments, Relationship Management
Education
Stetson University College of Law 2011 — 2014
Juris Doctorate and MBA, Law and Business
St Petersburg College 2008 — 2010
BAS, Paralegal Studies
Community of Helping Angels November 2010 - Present
Take Charge America October 2005 - November 2010
PSCU May 2004 - October 2005
Skills
Communication, Organization, Multi Tasking, Discretion, Team-oriented, Dual Focus, Continuous Improvement, Strategic Planning, Customer Service, Solution Implementation, Office Management, Employee Training, Operations Management, Home Care, Microsoft Office, Customer Satisfaction
Education
University of Phoenix
Master of Business Administration (MBA), Human Resources Management
University of Phoenix
Bachelor's Degree, Criminal Justice Administration
PSCU May 2012 - Present
PSCU July 2010 - May 2012
PSCU February 2007 - July 2010
AT&T August 2003 - August 2006
AT&T May 2001 - August 2003
AT&T October 1999 - May 2001
IBM July 1995 - October 1999
IBM September 1990 - July 1995
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Teamwork, Management, Project Planning, Team Leadership, Marketing Strategy
Education
University of South Florida
Bachelor of Science, Management Information Systems
Tampa Technical Institute
Associate of Science, Computer Engineering Technology
PSCU October 2013 - Present
PSCU April 2012 - September 2013
ACI Worldwide March 1997 - March 2012
ACI Worldwide 2010 - 2011
ACI Worldwide 2005 - 2010
ACI Worldwide 2003 - 2008
ACI Worldwide 1997 - 2002
Mortgage Lending - Various 1991 - 1997
The Chase Manhattan Bank 1987 - 1991
Chase Manhattan Bank 1986 - 1987
Skills
Vendor Management, Project Management, Project Execution, Program Management, Leadership, Professional Services, Solution Provider, Process Optimization, Organizational..., Business Analysis, Product Management, Risk Management, SaaS, Organizational..., Integration, Solution Selling, Management, Software Project..., E-commerce, Start-ups, Data Center, Software Development, Banking, Financial Services, Executive Management, Payments, Team Management, Change Management, SDLC, Relationship Management
Education
University of Maryland College Park 1998 — 2002
Information Management Systems
PSCU February 2015 - Present
PSCU September 2013 - February 2015
TMG Millwork, Inc. February 2005 - August 2013
UPS July 2003 - February 2005
UPS July 2000 - July 2003
Skills
Human Resources, Volunteer Management, Volunteer Recruiting, Meeting Planning, Event Planning, Problem Solving, Close Attention to...
Education
North Georgia College and State University 1997 — 1999
Bachelor of Science (B.S.), Psychology, Minor in Business
PSCU June 2013 - Present
Vantiv June 2007 - June 2013
Vantiv (Town North Bank) June 2007 - July 2010
Fidelity National Information Services April 2005 - March 2007
Elan Financial Services July 2000 - January 2002
Bank of America December 1998 - July 2000
advanced within the company June 1996 - July 2000
Nations Bank 1997 - 1998
Skills
Visio, Microsoft Excel, Databases, Data Analysis, Business Analysis, Credit Cards, SharePoint, Banking, Customer Service, Process Improvement, Software Documentation, Microsoft Office, Project Management, Waterfall, SDLC, SQL, Requirements Gathering, Requirements Analysis, Analysis, Business Requirements, Training, PowerPoint, Debit Cards, Management, MS Project, First Data, Risk Management, Access, Testing, Vendor Management
Education
Texas A&M University 2002 — 2004
S, Technology Management
Texas A&M University-Commerce 2002 — 2004
Bachelor of Science, Technology Management
Texas A&M University-Commerce 2002 — 2004
Bachelor of Science (B.S.), Technology Management
Citi January 2014 - Present
JPMorgan Chase October 2010 - January 2014
PSCU June 2010 - October 2010
Jabil October 2009 - June 2010
Elsevier January 2009 - October 2009
Raymond James April 2008 - September 2008
Technically Speaking May 2006 - April 2008
TIMCO August 2005 - February 2006
Wachovia October 2004 - July 2005
Oakwood Homes March 2003 - October 2004
Skills
Testing, Software Documentation, SDLC, SharePoint, Integration, Risk Management, Technical Writing, Systems Analysis, Business Process
Education
University of North Carolina at Greensboro 2002 — 2006
BS, Business Administration
PSCU May 2015 - Present
MarineMax February 2014 - May 2015
Wilkins Miller Hieronymus January 2011 - October 2013
PepsiCo December 2008 - January 2011
United States Air Force June 2002 - March 2007
Education
University of Alabama 2007 — 2010
Bachelor of Science, Accounting/Business Administration
Airman Leadership School 2006 — 2006
Airman Leadership School, Military and Strategic Leadership
PSCU July 2015 - Present
Fidelity National Information Services April 2012 - July 2015
Aegon July 2007 - May 2012
Protiviti September 2004 - July 2007
Hillenbrand Industries September 2002 - September 2004
Ernst & Young June 2001 - April 2002
Whittman-Hart / marchFIRST April 1998 - April 2001
PricewaterhouseCoopers July 1993 - April 1998
Kroger 1991 - 1993
Skills
IT Audit, IT Risk, Internal Audit, CISA, CISM, SOX, SAS70, Internal Controls, Compliance, Risk Management, Auditing, Insurance, Manufacturing, Disaster Recovery, IT Governance, ITGC, Consulting, Information Security, Business Continuity, Project Management, Sarbanes-Oxley Act, Information Technology, Governance, Process Improvement
Education
University of Cincinnati College of Business
Bachelor of Business Administration (BBA), Information Systems / Accounting
Elder High School
PSCU September 2014 - Present
First Data April 2011 - September 2014
Town North Bank June 2005 - July 2010
First Data 2001 - 2004
Commerce Bank - KC 1995 - 2001
First Data Resources 1990 - 1995
Skills
Sales Management, Payment Systems, Credit Cards, Strategy, Strategic Planning, Payments, Management, Sales, Payment Card Processing, Banking, Debit Cards, Credit, Loyalty Programs, Business Planning, Leadership, Executive Management, Financial Services, Acquiring, Merchant Services, Finance
Education
University of Nebraska at Omaha 1987 — 1991
MBA, Finance & Investments
PSCU January 2012 - Present
PSCU Financial Services April 2007 - January 2012
University of Phoenix August 2004 - April 2007
Checkfree 2004 - 2004
Unisys Corporation July 2000 - November 2002
Paramount Pictures November 1999 - September 2002
Skills
Mobile Banking, Instructional Design, Debit Cards, Banking, Credit Unions, Credit Cards, Electronic Payments, Internet Banking, Payment Card Processing, Payments, Instructor-led Training, Mobile Technology, Call Center, Captivate, Mobile Applications, Camtasia, Product Management, E-commerce, Call Centers, Financial Services, Organization
Education
University of Phoenix 2007 — 2008
Master of Arts in Education, Curriculum and Instruction
Western International University 2004 — 2006
Bachelor of Science, Management
PSCU July 2015 - Present
First Data Corporation March 2015 - July 2015
First Data Corporation December 1997 - July 2015
First Data Corporation December 1997 - June 2015
Skills
Product Management, Debit Cards, Payment Systems, Mainframe, Credit Cards, Requirements Gathering, Vendor Management, Business Analysis, Payments, Requirements Analysis, User Acceptance Testing, EMV, Electronic Payments, Payment Card Processing, Cards, Software Project..., Software Development, Client Development, Client Liaison, Pre-sales, Transaction Processing, SDLC, Credit Card Transaction..., ATMs, Chip & PIN, Mobile Payments, Cross-functional Team..., Business Requirements, CICS, User Experience, CRM, Strategy, VisionPLUS, Solution Architecture, Solution Implementation, COBOL, Technical Support, Application Support..., Development Management, Product Lifecycle..., Global Sourcing, Resource Allocation, Unix, Compliance
Education
University of Florida 1982 — 1986
Bachelor of Science (BS) Business Administration, Computer and Information Sciences, General
PSCU April 2015 - Present
Convergence Consulting Group March 2011 - March 2015
Catapult Systems July 2010 - March 2011
BST Global July 2008 - July 2010
Result Data July 2001 - June 2008
Skills
SSIS, Business Intelligence, Business Analysis, Microsoft SQL Server, Data Warehousing, SDLC, Requirements Analysis, SQL, ETL, Databases, Data Modeling, Business Objects, Analysis Services, T-SQL, SharePoint, Consulting, Enterprise Architecture, Integration, SSRS, Risk Management, Management, Analytics, Dashboard, Crystal Reports, Employee Training, Mentoring, Leadership
Education
The Ohio State University - The Max M. Fisher College of Business 1999 — 2003
BSBA, International Business & Marketing
PSCU June 2013 - Present
PSCU April 2014 - October 2014
PSCU May 2012 - June 2013
Fluor April 2012 - May 2012
NeoGenomics Laboratories August 2011 - March 2012
Baker Donelson November 2007 - August 2011
SAIC June 2006 - November 2007
IRG June 2005 - June 2006
Relocation Central by CORT March 2003 - August 2004
NeoDyme Technologies October 1998 - August 2001
Skills
XML, Business Analysis, HTML, JavaScript, ASP.NET, C#, Metastorm, VB.NET, SDLC, Troubleshooting, Agile Methodologies, SharePoint, Microsoft SQL Server, Databases, Visual Basic, Integration, Web Applications, Web Development, SOAP, Architecture, Enterprise Software, Visio, T-SQL, Business Process, Software Development, Architectures, Business Process..., DTC, SQL Clustering
Education
The University of Memphis 2003 — 2007
MSBA, Management Information Systems
Texas A&M University 1994 — 1998
BS, Economics
CGI June 2015 - Present
PSCU January 2011 - November 2014
PSCU September 2005 - March 2011
PSCU January 2002 - September 2005
Independant Consultant - Telecorp, PCS July 2001 - November 2001
Independant Consultant - Winstar Communications June 2000 - June 2001
Kenan Systems May 1998 - May 2000
American Management Systems (AMS) June 1997 - April 1998
American Management Systems (AMS) January 1996 - June 1997
American Management Systems (AMS) June 1994 - January 1996
Skills
Change Management, Project Management, Team Leadership, PMP, PMO, Project Planning, Business Analysis, Process Improvement, Strategic Planning, Leadership, Innovation and Product..., SDLC, Data Modeling, Software Development, Business Process..., Financial Analysis, Financial Management, Business Development, Vendor Management, Management
Education
University of Massachusetts, Amherst 1982 — 1986
BS, Computer Science
The George Washington University
MS, Management Information Systems
PSCU January 2013 - Present
First Data Corporation July 2008 - January 2013
First Data Corporation May 2005 - July 2008
First Data Corporation November 1999 - May 2005
Skills
Payment Card Processing, Credit Cards, Debit Cards, STAR, ATM networks, Fraud Detection, Plastic Cards, Loyalty Programs, ATM Networks, Acquiring, Analytics, Banking, Business Relationship..., Business Requirements, Cards, Consulting, Credit, E-payments, EMV, Electronic Payments, Financial Services, Internet Banking, Merchant Services, Mobile Payments, Networking, PCI DSS, Payment Cards, Payment Gateways, Payment Industry, Payment Systems, Payments, Product Management, Relationship Management, Requirements Gathering, SDLC, Sales, Sales Operations, Salesforce.com, Strategic Partnerships, Strategic Planning, Transaction Processing
Education
University of Nebraska at Kearney 1993 — 1997
Bachelor of Arts (B.A.), Secondary Education and Teaching
PSCU October 2014 - Present
JP Morgan Chase October 2006 - Present
Accenture 2003 - 2006
Skills
Agile Methodologies, Agile Project Management, Banking, Business Analysis, Business Continuity, Business Intelligence, Business Process, Business Process Design, Business Process..., Business Requirements, Change Management, Credit Cards, Data Warehousing, Database Design, Disaster Recovery, Enterprise Architecture, Governance, IT Management, IT Strategy, ITIL, Integration, Java, Java Enterprise Edition, MS Project, Microsoft SQL Server, Management, Oracle, PL/SQL, PMO, PMP, Process Improvement, Project Delivery, Program Management, Project Management, Requirements Analysis, Project Portfolio..., Requirements Gathering, Resource Management, Risk Management, SDLC, SOA, SQL, SharePoint, Software Development, Software Project..., Solution Architecture, Unix, Spring, Visio, Weblogic
Education
University of South Florida 2001 — 2003
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General
State College of Florida-Manatee-Sarasota 1999 — 2001
Associate of Arts (A.A.), Business Administration and Management, General
PSCU January 2013 - Present
PSCU 2011 - 2013
PSCU Financial Services 2007 - 2011
John H. Harland March 1985 - May 2007
Skills
Sales Management, Contract Negotiation, Sales, Leadership, Visionary, Innovator, Challenge Sales, Consultative Selling, Strategic Partnerships, Contract Negotiations, Strategic Consulting, Problem Solving, Critical Thinking, Technical Skills, Pride and Integity, Communication, Team Leadership, Motivation and Energy, Commitment and..., Determination, Record Of Success, Selling, Salesforce.com, Call Centers, Customer Retention, Team Building, SaaS, Vendor Management, Strategy, Channel Partners, Account Management, CRM, Sales Process, Business Development, New Business Development, Executive Management, Product Management, Lead Generation, Electronic Payments, Relationship Management, Competitive Analysis, Financial Services, Debit Cards, Solution Selling, Credit Unions, Banking, Credit Cards, Cross-functional Team..., Sales Operations, B2B
Education
University of Florida - Warrington College Of Business 1979 — 1983
Bachelor of Science (B.S.), Business Administration
PSCU October 2013 - Present
PSCU January 2012 - September 2013
PSCU Financial Services August 2008 - December 2011
PSCU Financial Services January 2005 - July 2008
Valpak 2004 - 2004
Skills
Instructor Led Training, Distance Learning..., Instructional Design, Leadership Development, Training, Leadership, Human Resources, Program Management, Staff Development, Management, Blended Learning, Training Delivery, Performance Improvement, Coaching, Performance Management, Team Building, Employee Engagement, Organizational..., Instructor-led Training, Organizational..., Talent Management
Education
St. Petersburg College 2000 — 2010
Citi February 2014 - Present
PSCU February 2013 - December 2013
Citi November 2012 - January 2013
Citi March 2012 - July 2012
J.P. Morgan June 2010 - November 2011
Gain Consulting LLC August 2008 - June 2010
J.P. Morgan February 2008 - August 2008
Southern DataComm May 2005 - January 2007
Gain Consulting LLC August 2003 - May 2005
Progress Energy March 1996 - January 2003
Skills
System Administration, Project Delivery, Change Control, Cross-functional..., Workstations, Software Development, Integration, Vendor Management, IT Management, Cross-functional Team..., Security, Business Process, Strategy, Process Improvement, VMware, Analysis, Testing, SDLC, Management, Project Management, Visio
Education
University of Phoenix 2004 — 2006
MS, Computer Information Systems
University of Phoenix 2002 — 2004
BS, Information Technology
PSCU January 2012 - Present
PSCU Financial Services February 2011 - December 2011
PSCU Financial Services February 2004 - February 2011
PSCU January 2000 - January 2004
Skills
Debit Cards, Payment Card Processing, Strategy Execution, Credit Cards, Electronic Payments, Financial Services, Relationship Management, Account Management, Mobile Payments, Payment Systems, Executive Management, Sales, Payments, Process Improvement
Education
University of South Florida
PSCU January 2013 - Present
PSCU April 2012 - Present
S1 Corporation June 1999 - May 2008
S1 Corporation June 1999 - May 2008
Skills
Small Business, Public Speaking, Wellness, Social Media, Leadership Development, Microsoft Office, Fitness, Marketing Strategy, Strategic Planning, Team Building, Event Planning, Training, Entrepreneurship, Leadership, NLP, E-commerce, Management, Project Management, Start-ups, Product Management, Software Documentation, Budgets, Process Improvement, Program Management, Customer Service, Coaching, Vendor Management
Education
University of Phoenix 2009 — 2012
Psychology, Psychology
The Chicago School of Professional Psychology
MA Psychology International Trauma and Crisis, Psychology
PSCU Financial Services 2011 - Present
PSCU 2002 - 2011
Galleria Software 2001 - 2010
PAR - Psychological Assessment Resources 1995 - 1996
WLT Software Enterprises, Inc. 1992 - 1995
Jackson Hewitt Tax Service Inc. 1991 - 1992
Skills
Technical Leadership, Software Engineering, J2EE Application..., Java Enterprise Edition, EJB, MDBs, Enterprise Architecture, ITIL, Agile Methodologies, Scrum, User Stories, JBoss Application Server, Mobile Applications, Android SDK, Tomcat, Servlets, SQL, Oracle SQL Developer, Hibernate, SDLC, Design Patterns, Website Development, Groovy, Grails, RESTful WebServices, Android, Web Applications, MagicDraw, JavaScript, JSF, Amazon Web Services..., Atlassian JIRA, Oracle, IntelliJ IDEA, Eclipse, C++ Language, SOAP, SoapUI, Flex, Borland C++ Builder, Git, PVCS, Borland Delphi, x86 Assembly, Erwin, JUnit, Web Services, Visio
Education
UMass Lowell 1985 — 1990
Bachelor's degree, Computer Science
PSCU February 2009 - Present
Language Training September 2011 - Present
Cornerstone Solutions LLC July 2003 - February 2009
The Cognet Group August 1999 - December 2003
MatriDigm Corporation August 1996 - July 1999
Mitsubishi Corporation July 1995 - August 1995
Electronic Data Systems August 1985 - August 1994
Skills
Product Management, Vendor Selection, Vendor Management, Contract Negotiation, Japanese, Marketing, Process Improvement, Strategic Planning, Budgets, Operating Budgets, Team Building, Regulatory Requirements, Project Planning, Contractors, Sellers, Highly Detailed, Insurance, Business Analysis, Executive Management, Sales, New Business Development, Financial Analysis, Banking, Management, Operations Management, Cross-functional Team..., Marketing Strategy, Forecasting, Program Management, Business Development, Business Planning, Business Strategy, Entrepreneurship, Sales Management, Market Research, Leadership, Negotiation, Financial Modeling, Mergers & Acquisitions, Account Management, Training, Competitive Analysis, CRM, Product Development, Strategy, Project Management, Analysis, Supplier Evaluation, Start-ups
Education
University of Michigan 1994 — 1996
MBA, Finance, Management, International
Utah State University 1979 — 1985
BA, Finance, Economics, Japanese
PSCU February 1997 - Present
PSCUFS February 2000 - October 2011
PSCU Financial Services 1997 - October 2011
PSCUFS 1997 - 2008
Skills
ETL, Data Warehouse..., Data Warehousing, Business Objects, Oracle
Education
St. Petersburg College 2008 — 2012
Associate in Science, Computer Programming/Information Technology
Premier Renovations, Inc. May 2008 - Present
PSCU 1996 - 2012
Skills
Renovation, Decks, Flooring, Contractors, Carpentry, Construction Management, Custom Homes, Cabinetry, Roofers, Patios, Drywall, Residential Homes, Framing, Siding, Bathrooms, Tiles, Basements, Restoration, Plumbing, Construction, Commercial Build Outs
Education
University of Mary Washington 1986 — 1988
PSCU April 2011 - Present
The Renaissance Vinoy January 2006 - April 2011
Crimson Tide Sports Marketing August 1999 - December 2001
Skills
Event Planning, Public Relations, Meeting Planning, Marketing Communications, Fundraising, Social Media, Social Media Marketing, Registration, Press Releases, Marketing, Advertising, Corporate Events, Marketing Strategy, Direct Marketing, Budgets, Trade Shows, Event Management, Project Management, Customer Service, Management, Leadership, Hospitality, Hospitality Management, Hotels, Hospitality Industry, Process Improvement
Education
University of Alabama 1996 — 2001
Communications, Public Relations
Clearwater Central Catholic
PSCU July 2010 - Present
PSCU Financial Services July 2008 - July 2010
First Data Corporation February 2008 - July 2008
First Data Corporation October 2006 - February 2008
First Data Corporation June 2001 - October 2006
Concord EFS, Inc. (Acquired by First Data Corporation) January 1998 - June 2001
Electronic Payment Services (Acquired by Concord EFS, Inc.) September 1997 - January 1998
Aberdeen Proving Ground FCU March 1990 - September 1997
First USA April 1985 - March 1990
Skills
Payment Card Processing, Electronic Payments, Debit Cards, Payments, Vendor Management, SDLC, Credit, Strategic Planning, Business Analysis, Product Development, Financial Services, Product Management, Strategy, Banking, Product Lifecycle..., Strategic Communications, Competitive Analysis, Business Development, Management, Credit Cards, Executive Management, Leadership, Portfolio Management, Mergers & Acquisitions
Education
University of Delaware
B.S., Merchandising and Business Administration
Pegasystems August 2014 - Present
PSCU April 2008 - August 2014
First Data Corporation March 1999 - April 2008
Skills
Call Center, Sales Management, Consultative Selling, Customer Relations, Account Management, Strategic Planning, Team Building, Contract Negotiation, Credit, Process Improvement, Business Analysis, Compliance, Customer Service, Financial Analysis, Banking, E-commerce, Operations Management, Fundraising, Budgeting, Payment Systems, Business Development, Financial Services, New Business Development, Selling, Debit Cards, Call Centers, Payment Card Processing, Credit Cards, Strategy, Electronic Payments, Mobile Payments, Relationship Management, Cards, Merchant Services, Payments, Vendor Management, Product Management, Executive Management, Risk Management, Payment Services, CRM, Credit Unions, Strategic Partnerships, Portfolio Management, E-payments, Transaction Processing, Salesforce.com, Mobile Banking, Payment Gateways, Acquiring
Education
University of Missouri-Columbia 1983 — 1987
Bachelors of Science, Business Administration and Finance
PSCU August 2013 - Present
Duke Energy Corporation September 2012 - August 2013
OSI Restaurant Partners July 2010 - February 2012
mosaic June 2007 - July 2010
Capgemini January 1996 - May 2007
Skills
Data Warehousing, ETL, Architecture, BODS, Informatica
Education
University of Madras 1987 — 1991
BS, Engineering
Santhome Hr Secondary School
PSCU September 2011 - Present
AAA May 2005 - September 2011
Vertrue November 1999 - April 2005
Skills
Insurance, Forecasting, Vendor Management, Customer Service, Call Centers, Call Center, Leadership, Process Improvement, Workforce Management, Analysis, Business Analysis, Access, Customer Satisfaction, Performance Management, Business Process..., Customer Experience
Education
University of Nebraska at Kearney 1980 — 1984
B.S., Statistics/Mathematics
PSCU February 2015 - Present
Tribridge January 2014 - October 2014
eMason, Inc. February 2011 - January 2014
eMason, inc. February 2011 - January 2014
HSBC August 2000 - February 2011
Skills
Project Management, Strategic Planning, Corporate Communications, Business Development, Vendor Management, Release Management, Agile Methodologies, Business Process..., SDLC, Cross-functional Team..., Program Management, Business Analysis, Quality Assurance, Software Documentation, Business Process, Management, Leadership, Testing, User Acceptance Testing, Process Improvement, Software Project..., Requirements Gathering, MS Project, Analysis, Project Delivery, ERP, Banking, Agile Project Management, Requirements Analysis
Education
University of Phoenix 2006 — 2009
Bachelor of Science (B.S.), Business Management, 3.56
PSCU October 2013 - Present
PSCU May 2012 - October 2013
Jabil July 2010 - April 2012
Raymond James Financial Inc. January 2008 - June 2010
Town Sports International August 2006 - January 2008
Skills
SAP, Active Directory, IT Audit, Auditing, Access, Accounting, Project Management, Teamwork, Sarbanes-Oxley Act, Internal Controls, Risk Management, Financial Analysis, Internal Audit, CISA, Sarbanes-Oxley, COSO, Visio, SAS70, Microsoft Excel, Software Documentation, SOX 404, GAAP
Education
University of Miami - School of Business 2004 — 2006
MBA, Accounting
University of Florida 1999 — 2004
BS, Horticulture
Arma Global Corporation, a GDIT Company October 2012 - Present
PSCU March 1991 - February 2010
Skills
Human Resources, Recruiting, HRIS, Training, Employee Relations, Team Building, Organizational..., Personnel Management, Talent Management, Talent Acquisition, Employee Benefits, Microsoft Office, Leadership Development, Customer Service, Time Management, Management, Insurance, Employee Training, Leadership, Process Improvement, Succession Planning, Strategy, Strategic Planning, Vendor Management, Onboarding, Payroll, Change Management, Benefits Administration, Deferred Compensation, Performance Management, Interviews, Applicant Tracking..., Coaching
Education
University of Alabama 1979 — 1984
B.S. Marketeing and General Business Administration, Marketing
PSCU September 2001 - Present
Skills
Business Analysis, Requirements Gathering, Vendor Management, SharePoint, Process Improvement, Requirements Analysis, Enterprise Desktop..., ITIL v3 Foundations..., Desktop Deployment, Desktop Support..., Desktop Imaging, IT Documentation, SDLC, Network Backup, Enterprise Architecture, Business Requirements, Visio, PMP, Customer Service, Management, Software Documentation, Team Building, Project Management, Leadership, Analysis, Disaster Recovery
Education
University of South Florida
BA, Political Science
PSCU Financial Services July 1999 - Present
PSCU March 1997 - July 1999
Skills
Office skills, Computer, Financial Risk, Social Networking, Customer Service, Presentations
Education
University of Phoenix 2007 — 2011
Bachelor's of Science in Business Administraction, Accounting
Gibbs High School 1985 — 1988
High School Diploma, High School
Macy's April 2015 - Present
Macy's May 2013 - April 2015
PSCU October 2012 - June 2013
LENSCO November 2005 - March 2011
TriVita April 2004 - November 2005
Discover Financial Services February 1994 - November 2003
Skills
Call Centers, Customer Service, Contact Centers, Business Decision Making, Business Ethics, Human Resources, Recruiting, Employee Relations, People Development, Microsoft Office, Project Management, Operating Budgets, Wholesale Operations, Retail Sales, Sales, Quality Assurance, Credit Cards, Time Management, Customer Experience, Customer Retention, Customer Satisfaction, Management, Performance Management, Process Improvement, Vendor Management, Training, Coaching, Employee Training, Team Building, Hiring, Operations Management, Leadership Development, CRM, Account Management
Education
University of Phoenix 1997 — 1999
Master of Arts (M.A.), Organizational Management
University of Phoenix 1995 — 1997
Bachelor of Science (B.S.), Business Management
PSCU June 2012 - Present
FIS October 2006 - March 2012
Education
St. Petersburg College 2012 — 2016
Associate of Arts (AA), Business Administration and Management, General, 3.3
PSCU 2009 - Present
PwC December 2007 - April 2008
HSBC July 2005 - 2007
HSBC September 2003 - 2005
Skills
Business Analysis, Requirements Gathering, SDLC, Requirements Analysis, Visio, SharePoint, Software Documentation, Business Process...
Education
University of Alabama
Marketing/Environmental Studies