Experience
AAA NCNU  August 2011 - Present
Safeco   January 2009 - October 2011
Automobile Club of Southern California  September 2007 - October 2008
Automobile Club of Southern California  April 2007 - September 2007
Automobile Club of Southern California  May 2001 - April 2007

Skills
Insurance, Liability, Underwriting, Claim, Management, Analysis, Sales, Marketing, Sales Operations, Customer Service, Negotiation, Selling, Apartments, Consultative Sales..., Renters, Microsoft Excel, Strategic Planning, Umbrella Insurance, Lead Generation, Claims Handling, Coaching, Subrogation, Liability Analysis, General Insurance, Property Damage, Legal Liability, Business Intelligence, Training, Salesforce.com, Claim Investigation, Casualty, Employee Benefits, Casualty Insurance

Education
San Diego State University-California State University   1998 — 2000
BA, Public Administration

University of Arizona   1995 — 1998

Experience
Simple Steps Real Change Magazine   2013 - Present
Cheryl L Maloney   November 2009 - Present
Simple Steps... Real Change   October 2009 - Present
Safeco   February 2008 - February 2009
Safeco   February 2007 - February 2008
Safeco   April 2005 - December 2005
Safeco   May 2002 - April 2005
Safeco   November 2001 - August 2004
Safeco   January 2001 - May 2002

Skills
Public Speaking, Insurance, Workers Compensation, Property & Casualty..., Coaching, Claim, Underwriting, Commercial Insurance, Claims Management, Process Improvement, Leadership, Change Management, Risk Management, General Insurance, Strategy, Entrepreneurship, Leadership Development, Team Building, Training, Management, Analysis, Contract Negotiation, Team Management, Program Management, Blogging, Vendor Management, Strategic Planning, Customer Service, Business Analysis, Sales, Cross-functional Team..., Operations Management, Project Planning, Performance Management, Human Resources, Personal Development, Integration, Social Networking, Budgets, Policy, Facebook, Small Business, Publishing, Public Relations, Start-ups, Marketing, Content Strategy, Online Marketing, Published Author, Business Coaching

Education
Slippery Rock University of Pennsylvania   1973 — 1977
B.S., PUBLIC ADMINISTRATON

Experience
Interactive Intelligence  July 2015 - Present
Zendesk  May 2014 - June 2015
Genesys  January 2013 - May 2014
Genesys  January 2011 - December 2012
Genesys  August 2005 - January 2011
IBM  March 2004 - August 2005
Safeco   May 2003 - March 2004
ADP (ProBusiness)   January 2001 - May 2003
USAA  June 1999 - January 2001

Skills
SaaS, Enterprise Software, Cloud Computing, Telecommunications, Solution Selling, Account Management, Call Centers, Mobile Devices, Professional Services, Sales Operations, IVR, CRM, Genesys, Software Industry, Sales Engineering, Call Center, Customer Experience..., Customer Experience, Customer Experience..., Customer Journey Mapping, Contact Centers, Contact Center...

Education
Texas Tech University   1995 — 1999
BBA, MIS

Experience
Monroe Public Schools  July 2009 - Present
Kelly Services  June 2008 - November 2008
Insurance Overload Staffing  October 2007 - November 2007
Webster Bank  July 2006 - September 2007
Spherion Staffing  November 2005 - March 2006
Adecco Employment Services  January 2005 - November 2005
J. Morrisey & Co/MetLife   November 2003 - September 2004
CIGNA  November 2002 - April 2003
Oxford Health Plans  February 2002 - November 2002
Safeco   September 1998 - December 2001

Skills
Human Resources, Employee Benefits, Employee Relations, Training, Career Counseling, Talent Acquisition, Team Building, Outlook, Microsoft Excel, Microsoft Office, Interviews, Benefits Administration, Talent Management, Recruiting, Management, Onboarding, Leadership

Education
University of Bridgeport   2001 — 2003
Masters, Human Resources Management/Counseling

Roger Williams University   1983 — 1987
Bachelor of Science, Business Adminstration

Experience
Metroblogging Los Angeles   May 2007 - Present
Mindscape Watercolor Photography   October 2004 - Present
Monrovia Association of Fine Arts   2004 - 2015
Monrovia Association of Fine Arts   2004 - 2015
Monrovia Association of Fine Arts   2004 - 2015
So Cal Auto Blog   January 2011 - January 2014
Safeco   1989 - 2002
Safeco Insurance  1989 - 2002
Bullock's Department Stores (Macy's)   1985 - 1989

Skills
Photography, Blogging, Art, Fine Art, Journalism, Digital Photography, Editorial, Photos, Photojournalism, Publications, Insurance, Portraits, Multimedia, Fine Art Photography, Commercial Photography, Claim, Publishing, Storytelling, Visual Arts, Art History, Curating, Newspapers, Image Manipulation, Event Photography, History, Still Life, WordPress, Creative Writing, Portrait Photography, Claims, Sales Management, Film Production, Social Media, Digital Media

Education
Southern Illinois University, Carbondale   1977 — 1982
Bachelor of Science, Cinema and Photography

Southern Illinois University, Carbondale   1977 — 1982
Bachelor of Science, Cinema and Photography

Experience
Safeco   November 2010 - Present
Safeco   January 2009 - November 2010
Belden Associates  May 2006 - December 2008
Centex Insurance Agency   July 2005 - April 2006
Harley-Davidson Financial Services  May 2004 - May 2005
Infinity Property and Casualty Corporation  1997 - 2004

Skills
Insurance, Underwriting, Customer Service, Customer Relations, Account Management, Business Development, Business Planning

Education
Southern Methodist University - Cox School of Business   2000 — 2002
MBA, Marketing

Texas Academy of Math & Science/Univ of North Texas   1993 — 1997
B.A., Psychology

Experience
The Hartford Insurance Group  February 2009 - Present
Safeco   August 2008 - November 2008
AAA Carolinas  September 2003 - March 2008
Joe Hinson State Farm   November 1994 - September 2003

Skills
Sales, Insurance, Management, Property & Casualty..., Commercial Insurance, Workers Compensation, Sales Management, Casualty, General Insurance, Salesforce.com, New Business Development, Strategic Planning, Leadership, Umbrella Insurance, Brokers, Marketing, Team Building, Liability, Legal Liability, Life Insurance, Professional Liability, Commercial Lines, Disability Insurance, Claim, Inland Marine, Selling, Sales Operations, Term Life Insurance, Underwriting, Employee Benefits

Education
Southern Wesleyan University   2001 — 2003
Bachelor of Science (BS), Business Administration

The American College   1998 — 2000
CLU Designation, Chartered Life Underwriter

Experience
Wright Marketing Group   December 2009 - Present
Fellowship of Companies for Christ International   February 2010 - Present
Help4Cancer.net   March 2012 - March 2014
Faith Bible Christian School   April 2005 - August 2009
Shared Hope International  2009 - 2009
Safeco   1983 - 1994

Skills
Fundraising, Public Speaking, Non-profits, Marketing Strategy, Customer Service, Insurance, Public Relations, Leadership Development, Team Building, Strategic Planning, Organizational..., Team Leadership, Negotiation, Customer Relations, Direct Marketing, Business Strategy, Sales Management, Coaching, Nonprofits, Program Management, Social Media, Event Management, Event Planning, Leadership, Marketing, Change Management, Project Management, Budgets, Strategic Partnerships, Entrepreneurship, Management, Grant Writing, Marketing Communications, Small Business, Time Management, Training, Social Networking, Social Media Marketing, Volunteer Management, Strategy, Community Outreach, Advertising, Healthcare

Education
Seattle Pacific University   1979 — 1983
BA, Communication / Public Address, Music

Shorecrest High School, Seattle Wa

Experience
CC2, LLC   February 2012 - Present
Comcast Cable  February 2010 - September 2011
Comcast Spotlight  July 2006 - October 2009
Ski Santa Fe  2006 - 2009
Comcast Spotlight  December 2003 - July 2006
Comcast Advertising Sales  May 1999 - December 2003
Sarasota Crew / SSYRP   1996 - 2003
Rocky Mountain Rowing Club   1986 - 1995
Safeco   1989 - 1993
Rally Sport Health Club   1986 - 1993

Skills
Sales Management, Business Development, Team Building, Leadership, Project Management, Account Management, New Business Development, Sales, Marketing Strategy, Marketing, Direct Sales, B2B, Advertising, Strategic Planning, Salesforce.com, Sales Process, Online Advertising, Cold Calling, Marketing Communications, Lead Generation, Social Media Marketing, Negotiation, Telecommunications, Public Relations, Management, Social Media, Social Networking, Entrepreneurship, Budgets, Sales Operations, Customer Satisfaction, Training, Market Research, Retail, Coaching, Contract Negotiation, Project Planning, Time Management, Online Marketing, Selling, Start-ups, Strategy, Strategic Partnerships, CRM, Email Marketing, Competitive Analysis, Customer Retention, Market Planning, Business Planning, Product Marketing

Education
University of Colorado Boulder - Leeds School of Business   1982 — 1983
Organization and Management

State University of New York College at Buffalo

University of Colorado Boulder
BA

Experience
IBM  January 2005 - March 2015
IBM Global Services  April 2003 - September 2005
Safeco   April 2000 - June 2003

Skills
Vendor Management, Change Management, Team Building, Diversity Training, Performance Management, Employee Relations, Resource Management, PeopleSoft, Outsourcing, Business Process..., Talent Acquisition, Workforce Planning, Human Resources, Business Process, Program Management, Management, Recruiting, Training, Leadership, Onboarding, Temporary Placement

Education
Southern Illinois University, Carbondale   1998 — 2000
Bachelor of Science (B.S.), Workforce Education and Development

Officer Candidate School USAF   2000 — 2000

Experience
kimeleonhall.com   January 2000 - Present
AZ Dept of Economic Security  May 2009 - August 2009
Arizona Foundation for Legal Services & Education  2007 - February 2009
Paychex, Inc.   February 2000 - December 2007
Safeco   January 1992 - April 1998

Skills
Payroll, Deferred Compensation, Human Resources, Leadership, Tax Preparation, Editing, Tax, Training, Customer Service, Blogging

Education
Seattle Central College   1990 — 1994

University of Washington   1988 — 1989

Bangor Elementary

Seattle University

Experience
Centene Corporation  January 2015 - Present
CIGNA Healthcare  December 2011 - December 2014
CNA Insurance  January 2005 - September 2011
Fireman's Fund Insurance Company  September 2000 - December 2004
Insurance Overload Staffing  October 1995 - September 2000
GMAC Insurance  June 1994 - September 1995
Safeco   May 1990 - June 1994

Education
Webster University
B.A.

St. Louis Community College
A.A.

Experience
Farmers Insurance  September 2014 - Present
On The Border  October 2010 - August 2013
City of Carrollton  November 2005 - October 2010
RadioShack  January 2002 - June 2005
Chubb  December 1999 - December 2001
Liberty Mutual  May 1992 - December 1999
Safeco   May 1990 - June 1992

Skills
Claims Management, Claim, Liability, Risk Management, Workers Compensation, Insurance, Property & Casualty..., Casualty, Litigation Management, Commercial Insurance, Risk Assessment, Financial Risk, Excess

Education
Southern Methodist University - Cox School of Business   1979 — 1983
BA, Sociology

Experience
CNA  May 2011 - Present
CNA  June 2007 - May 2011
Berkley Underwriting Partners  2003 - 2007
Encompass Insurance  2001 - 2003
Safeco   December 1998 - August 2001
Allstate  June 1989 - December 1998

Skills
Professional Liability, Commercial Lines, Casualty, Actuarial Science, Property & Casualty..., General Insurance, Liability, Commercial Insurance, Insurance, Pricing

Education
Purdue University
Bachelor's Degree, Mathematics

Experience
Valmode Consulting   May 2015 - Present
Hudson's Bay Company  March 2014 - May 2015
Saks Fifth Avenue  April 2012 - March 2014
T-Mobile  May 2008 - April 2012
PLY Interactive   May 2006 - May 2008
Clipper Navigation  June 2005 - May 2006
Safeco   May 2004 - June 2005

Skills
E-commerce, Product Development, Usability Testing, Usability, User-centered Design, Project Planning, Analysis, Testing, Product Management, Information Architecture, Web Analytics, User Experience, Web Development, Analytics, Requirements Gathering, Mobile Applications

Education
Seattle University   2008 — 2010
MBA, eCommerce & Information Systems

University of Washington   2003 — 2004
Certificate, User-Centered Design & Usability Testing

University of Washington
BA, Political Science

Experience
Campoli Insurance Services   March 2012 - Present
Royal Neighbors of America  October 2008 - March 2012
NAF Funding   February 2008 - September 2008
Symetra Financial  April 2005 - November 2007
Symetra Financial  April 2004 - April 2005
Safeco   May 2001 - March 2004
Safeco   July 1999 - April 2001

Skills
Fixed Annuities, Insurance, Retirement Planning, Employee Benefits, Life Insurance, Investments, Financial Planners, 401k, Property & Casualty..., Term Life Insurance, Risk Management, Disability Insurance, Retirement, Series 6, Marketing, Team Building, Health Insurance, Small Business, Long-term Care, Universal Life, Series 7, Brokers

Education
State University of New York College at Plattsburgh   1977 — 1979
Bachelor of Science (B.S.), General Sales, Merchandising and Related Marketing Operations

Experience
SIU Management   April 2013 - Present
Veracity Research Co. (VRC)   February 2011 - April 2013
Texas Farm Bureau Insurance Companies  March 2009 - September 2010
Safeco   2003 - 2009

Skills
Insurance Fraud, Auto Theft, General Investigations, Claims Investigations, Fraud Claims, Private Investigations, Investigation, Investigative Research, Fraud, Evidence, Criminal Investigations, Criminal Justice, Surveillance, Background Checks, Subrogation, Internal Investigations, Skip Tracing, Executive Protection, Special Investigations, Property Damage, Accident, Interrogation, Claim, Workplace Violence

Education
Stephen F. Austin State University   1984 — 1987
Criminal Justice

Alief Hastings High School   1980 — 1984
General Studies

Experience
US Reports  January 2013 - Present
US-Reports, Inc.   October 2008 - January 2013
US-Reports, Inc.   July 2002 - October 2008
Liberty Mutual, Indiana Ins   December 1999 - June 2002
Safeco   November 1996 - December 1999
American States Ins.   September 1991 - October 1996
USF&G  1989 - 1991

Skills
Technical Analysis, Business Solutions, Customer Negotiations, National Accounts, Safety Engineering, Safety Compliance, Insurance Risk, Solutions Provider, Risk Management, Negotiation, Business Intelligence, Risk Assessment, Underwriting, Budgets, Program Management, Commercial Insurance, Insurance, Claim, General Insurance, Workers Compensation, Legal Liability, Management, Claims Management, Liability, Training, Property & Casualty..., Casualty Insurance

Education
Insurance Institute of America/ IIA   1996 — 1997
AIM, Management

Slippery Rock University of Pennsylvania   1984 — 1989
BS, Occupational Health & Safety

Insurance Institute of America
ALCM, Loss Control

National Fire Protection Association
CFPS, Certified Fire Protection Specialist

Experience
Valley Medical Center  April 2010 - January 2013
Valley Medical Center  August 2009 - April 2010
Safeco   2007 - August 2009
Safeco Insurance  July 2001 - March 2007

Skills
Strategic Planning, Public Speaking, Non-profits, Fundraising, Team Building, Community Outreach, Internal Communications, Project Management, Program Development, Public Relations, Nonprofits, Event Planning, HRIS, Employee Relations, Organizational..., Marketing, Training, Workshop Facilitation, Leadership, Community Development, Business Development, Coaching, Program Management

Education
Seattle University   1978 — 1982
BABA, Management

Experience
RE/MAX Tri-County  October 2013 - Present
Keller Williams Realty  March 2009 - Present
Coldwell Banker Gundaker  2004 - March 2009
Safeco   1998 - 1998
CIGNA Healthcare  1986 - 1996

Skills
First Time Home Buyers, Sellers, Insurance, Employee Benefits, SFR, Real Estate, Referrals, Buyers, Relocation, Property, Investment Properties, Residential Homes, HUD, Buyer Representation, Listings, Relocation Buyers, Listing Homes, Seller Representation, Move Up Buyers, New Homes

Education
Robert Morris University   2001 — 2004
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services

Experience
UPC Insurance  April 2013 - Present
Preferred Guardian Insurance   February 2012 - March 2013
Hispanic Affiliates General Agency, LLC   September 2010 - February 2012
The Republic Group  July 2007 - December 2010
Safeco   January 2005 - July 2007
Safeco   January 2003 - December 2005
Safeco   January 2002 - December 2002
Safeco   2000 - 2002
Safeco   1990 - 2000

Skills
Brand Management, Property & Casualty..., Commercial Insurance, Commercial Lines, Underwriting, Casualty, Insurance, General Insurance, Workers Compensation, Liability, Strategic Planning, Brokers, Team Building, Risk Management, Leadership, Marketing, Management, Sales, Analysis, Casualty Insurance

Education
Texas State University-San Marcos   1977 — 1981
Bachelor of Business Administration (BBA), Management and Marketing

Experience
bluLink Solutions   May 2015 - Present
Stryker  June 2012 - February 2015
Stryker Endoscopy  April 2011 - June 2012
Stryker  March 2005 - January 2011
Vulcan  February 2001 - June 2004
Network Commerce  2000 - 2001
SAFECO   1997 - 2000

Skills
Program Management, Strategic Planning, Leadership, Management, Project Management, Cross-functional Team..., IT Strategy, PMO, Budgets, IT Management, Process Improvement, Change Management, Software Project..., PMP, Training, Integration, Information Technology, Product Management, Vendor Management, Mobile Applications, Medical Devices, Problem Solving, Agile Methodologies, Product Launch, SEO, Product Development, SDLC, Social Media, Strategy, Quality Assurance, Testing, Agile Project Management, Lean Thinking, StrengthsFinder, Gallup Strengths, Team Management, Entrepreneurial Project..., SharePoint, Microsoft Excel, PowerPoint, Microsoft Project, PMBOK, Agile & Waterfall..., Project Estimation, PMO Development, PMO Services, Software Design, User Experience, User-centered Design, Business Analysis

Education
Stanford University   2005 — 2012
Stanford Center for Professional Development, Stanford Advanced Project Management, Stanford Certified Project Manager

Project Management Institute   2003 — 2003
Project Management Professional (PMP) - May 2003 to Present, Project Management

University of Washington   2002 — 2002
Professional and Continuing Education, Project Management, Project Management Certification

Western Washington University   1995 — 1997
Bachelor's Degree, Business Administration - Management Information Systems

Lake Quinault High School   1988 — 1992
High School Diploma

Experience
CNA Insurance  August 2011 - December 2013
The Hartford Insurance  February 2009 - August 2011
The Hartford Insurance Group  October 2007 - February 2009
Heartland Marketing Group  February 2006 - October 2007
Hotchkiss Insurance Agency  May 2005 - February 2006
Gant Group Insurance   September 2002 - May 2005
Safeco   2000 - 2002

Skills
Microsoft Excel, PowerPoint, Outlook, Property & Casualty..., Underwriting, Insurance, Commercial Insurance, Casualty, Workers Compensation, General Insurance, Commercial Lines, Liability, Umbrella Insurance, Salesforce.com, Sales, Customer Service, Marketing

Education
Tarrant County College   2000 — 2001
Business, Business

St Thomas Aquinas High School   1990 — 1993
HS Diploma

Experience
MACRO.CCS, Inc   August 2015 - Present
Carmody & Carmody LLC   February 2014 - Present
Nordstrom  February 2012 - February 2014
Bob's Hot Mini Donuts   February 2011 - July 2012
JP Morgan Chase  July 2009 - July 2010
WaMu  October 2008 - July 2009
WaMu  October 2007 - October 2008
WaMu  January 2006 - October 2007
WaMu  August 2006 - January 2007
Safeco   July 2004 - July 2005

Skills
Project Management, Training, ITIL, Analytics, Leadership, Agile Methodologies, Data Center, Software Documentation, Program Management, Enterprise Software, Business Analysis, Management, Entrepreneurship, SDLC, Strategic Planning, Process Improvement, Microsoft Excel, Enterprise Architecture, Customer Service

Education
University of Washington
Bachelor of Arts (BA), Printmaking

Shoreline Community College   2010 — 2012
Health Information Technology, RHIT

Experience
Liberty Mutual Insurance  May 2013 - Present
Liberty Mutual Insurance, Safeco   January 2012 - April 2013
Liberty Mutual Insurance  August 2010 - January 2012
Liberty Mutual Insurance, Safeco   2008 - September 2010
Safeco   January 2000 - October 2008

Skills
Workers Compensation, Insurance, Employee Benefits, Human Resources, Commercial Lines, Property & Casualty..., Personnel Management, Claim, General Insurance

Education
Texas A&M University   1986 — 1990
BA in Psychology

Experience
Catholic Community at Stanford   July 2010 - Present
All Saints Catholic Newman Center  September 2003 - June 2010
St Elizabeth Ann Seton Catholic Church  April 2002 - August 2003
Kemper Insurance  June 2000 - April 2002
Safeco   June 1995 - June 2000
Eastman Kodak  June 1993 - June 1995

Skills
Non-profits, Fundraising, Nonprofits, Event Planning, Volunteer Management, Pastoral Counseling, Pastoral Care, Religion, Community Outreach, Marketing, Theology, Biblical Studies, Stewardship, Discipleship, Public Speaking

Education
Santa Clara University   2010 — 2014
MA, Pastoral Ministry

University of Illinois at Urbana-Champaign - College of Business   1988 — 1993
Bachelor of Science, Marketing

Experience
Safeco Insurance  February 2014 - Present
SabresHockeyCentral.com   October 2010 - January 2015
Safeco   April 2006 - February 2014
Safeco Insurance  October 2003 - April 2006
Safeco Insurance  June 2002 - October 2003
Comfort Windows  2001 - 2002

Skills
Insurance, Property & Casualty..., Negotiation, Customer Service, Business Writing, Training, Microsoft Office, Multi Tasking, Project Management, Interpersonal..., Social Media Blogging, Networking, Social Networking, Problem Solving, Estimating, Teamwork, Persuasive Presentations, Liability, Claim, Data Analysis, Claims Management

Education
SUNY Brockport   1997 — 2001
BS, Sociology and CRJ

Buffalo Academy of Science and Math   1996 — 1997
N/A, Law Enforcement and Security, Pass

Riverside High School   1994 — 1997
GED, GED, 90

Experience
Safeco   January 1999 - Present
American GI Forum  1997 - 1999
American GI Forum  1994 - 1997

Skills
Commercial Lines, Underwriting, Property & Casualty..., Commercial Insurance, Umbrella Insurance, General Insurance, Legal Liability, Casualty, Insurance, Professional Liability, Liability, Inland Marine, Workers Compensation, Homeowners, Sales Operations, Sales, Marketing, Sales Management, Health Insurance, Brokers, Claim, Life Insurance, D&O, Training, Excess, Employment Practices..., Renters, Long-term Care, Disability Insurance

Education
St. Mary's University   1989 — 1993
BBA, Marketing

Nolan High School   1984 — 1990

Experience
Hudson Insurance Group  November 2004 - January 2015
Safeco   June 2003 - November 2004
Farmers Insurance  February 2002 - June 2003
QuadraMed  August 2001 - February 2002
Firemans Fund Insurance Company  April 1997 - January 2001
Fireman's Fund Insurance Company  May 1992 - April 1997

Skills
Insurance, Financial Analysis, Budgeting, Accounting, Budgets, Risk Management, Management, Property & Casualty..., Financial Reporting, Process Improvement, Financial Risk, Analysis, Strategic Financial..., Enterprise Risk..., Forecasting, Professional Liability, Legal Liability, Financial Planning, Underwriting, Commercial Insurance

Education
San Francisco State University
Bachelor’s Degree, Finance

Experience
Liberty Mutual Insurance  January 2009 - Present
Safeco   December 2006 - January 2009
State Farm  September 2005 - December 2006
GEICO  October 2004 - September 2005

Skills
Property & Casualty..., Casualty, Commercial Insurance, General Liability, Liability, Legal Liability

Education
Madison University   2001 — 2003
Bachelor of Science, Business Administration

Texas A&M University   1999 — 2001

Experience
T-Mobile  2011 - Present
T-Mobile  2010 - 2011
T-Mobile  2008 - 2010
Microsoft  2009 - 2009
drugstore.com  2008 - 2008
AT&T Mobility  2004 - 2007
Safeco   2002 - 2003
Thomson Consumer Electronics  2000 - 2001

Skills
Mobile Devices, Software Engineering, Analysis, Project Delivery, Wireless, Scrum, Project Management, Process Improvement, Product Management, Cross-functional Team..., Mobile Applications, Business Analysis, Program Management, Product Development, Industrial Design, Product Innovation, Telecommunications, Strategy, Technology Roadmapping, Strategic Roadmaps, Management, Cross-functional..., Vendor Management, Mobile Technology, Cellular Communications, User Experience, User Interface Design, Partner Management, Technology Management, LTE, VoLTE, Software Project..., Agile Methodologies, Testing, Quality Assurance, Leadership, Software Development, Cloud Computing, Competitive Analysis, Strategic Partnerships, Team Leadership, Business Development, Product Marketing, Agile Project Management, SDLC

Education
University of Washington   2006 — 2008
MBA, General Management, Marketing, Strategy

Seattle University   2003 — 2006
Masters, Software Engineering

University of Kentucky   1996 — 1999
B.S., Electrical Engineering

University of London
GCE A-level

University of Cambridge
IGCSE

Experience
Jack Henry and Associates, Payment Processing Solutions   March 2007 - Present
PEMCO Insurance  October 2004 - March 2007
Kirkland Lodge/Lodge at Eagle Ridge   January 2004 - October 2004
Bywordofmouth   April 2001 - October 2004
AT&T Wireless  October 2000 - November 2002
Safeco   1999 - 2000

Education
The George Washington University   2007 — 2009
Certificate, Business Analysis

University of Phoenix   2000 — 2003
BS, Business Management

Shoreline Community College   1998 — 2000
AAAS, Criminal Justice

Shorewood High School

Experience
Pacific Studio  June 2012 - Present
Kertson & Company   1990 - June 2012
Pacific Studio  March 2009 - May 2012
Safeco   September 2008 - March 2009
WaMu  March 2006 - September 2008
Parker Services  1996 - 2006
The Bertschi School   1994 - 1999
Security Pacific Bank  1976 - 1989

Skills
Small Business, Budgets, Finance, Forecasting, Accounting, Strategic Planning, Financial Analysis, Management, Payroll, Analysis, Business Planning, Start-ups, Auditing, Project Planning, General Ledger, Accounts Payable, Strategic Financial...

Education
Pacific Coast Banking School   1984 — 1986
Graduated, Banking

University of Washington, Michael G. Foster School of Business   1974 — 1976
MBA, accounting

Saint Martin's University   1965 — 1969
Bachelor of Arts, Education and English

Experience
T-Mobile  November 2012 - Present
Liberty Mutual  November 2008 - November 2012
Safeco   April 2008 - November 2008
Puget Sound Energy  2006 - 2008
Microsoft Corporation  2001 - 2006
Washington Mutual Bank  1997 - 2001

Skills
Human Resources, OFCCP, Employee Relations, FMLA, EEO, Personnel Management, Americans with..., Employee Training, Onboarding, Employee Benefits, Workers Compensation, Succession Planning, Talent Management, Performance Management, Workforce Planning, Organizational..., Employment Law, Policy, Labor Relations, HRIS

Education
Seattle University School of Law   1993 — 1996
Juris Doctor, Law

University of Washington   1988 — 1992
BA, Business Administration

Experience
State of Indiana  2003 - Present
Safeco   January 1996 - March 2002
American States Insurance  1996 - 2002
Safeco   April 1981 - December 1995

Skills
Performance Management, Employee Relations, Recruiting, FMLA, PeopleSoft, Benefits Administration, Deferred Compensation, Employee Training, Human Resources, Personnel Management, Coaching, Organizational Design, Administration, Onboarding, Training

Education
Purdue University
BS, Industrial Management/Business Economics

Experience
Amazon.com  May 2008 - Present
Deloitte  September 2006 - June 2008
Safeco   June 2004 - June 2006
Safeco   June 2002 - June 2004
Safeco   June 2000 - June 2002
Safeco   August 1998 - June 2000
Safeco   August 1998 - June 2000

Skills
Account Reconciliation, Accounting, Auditing, Invoicing

Education
Seattle University   2004 — 2005
Master's degree, Accounting

Seattle University   2002 — 2004
Bachelor of Arts (BA), Accounting

Experience
J.P. Morgan   June 2013 - Present
Barclays Wealth and Investment Management  February 2013 - June 2013
Barclays  April 2010 - February 2013
UBS  May 2005 - April 2010
Safeco   May 2002 - April 2005
Merrill Lynch  May 2000 - April 2002

Skills
Portfolio Management, Restricted Stock, Private Banking, ESOP, Lending Solutions, Securities Lending, Credit Analysis, Hedge Funds, Private Equity, Commercial Real Estate, E&P, Rule 144, Financial Statement..., Securities Regulation, Margin, Equity Derivatives, Interest Rate Swaps, REIT, Due Diligence, Series 7, Alternative Investments, Credit, Credit Risk, Market Risk, Loans, High Net Worth..., Commercial Lending, Operational Risk..., Financial Risk, FINRA, Commercial Banking, Bloomberg Terminal, Relationship Management, Risk Management, Loan Origination, Mortgage Lending, Derivatives, Series 63, Structured Products, Securities

Education
Ramapo College of New Jersey   2002 — 2005
MBA, Finance

Quinnipiac University   1996 — 2000
Bachelor's Degree, Economics

Experience
Safeco   SVP - Corporate CommunicationsSafeco Insurance2007 - Present

Education
Rutgers University-New Brunswick

Experience
Foot Solutions  May 2007 - June 2011
Lexmark  February 2004 - February 2007
Safeco   1980 - November 2003

Skills
Advertising, Entrepreneurship, Marketing Communications, Process Improvement, Project Management, Team Building, Training, Coaching, Small Business, Marketing Strategy, Trade Shows, Retail, Leadership, Marketing, Public Speaking, Time Management, Customer Satisfaction, Strategic Planning, Sales

Education
University of Northern Colorado   1978 — 1980

St. Cloud State University - Herberger Business School   1976 — 1979
Business

Experience
James River Insurance Company  April 2008 - Present
Safeco   1990 - 2008

Skills
Claims Management, Training, Casualty, Legal Liability, Claim, Coaching, Liability, Property & Casualty..., Legal Research, Underwriting, Professional Liability, General Insurance, Workers Compensation, Commercial Lines, Commercial Insurance, Analysis, Employee Training, Management, Umbrella Insurance, Insurance, Excess, Litigation Management, Subrogation, Property Damage, Liability Analysis, Reinsurance, Inland Marine, Claim Investigation, Claims Resolution, Brokers, Product Liability, Employment Practices..., Property Claims, Claims Handling

Education
Randolph-Macon College   1974 — 1978
BA, Psychology

Experience
Seimens  Consultant - Event ManagementPACCARMarch 2008 - Present
Safeco   December 2000 - February 2008
Excell Data  November 1999 - December 2000
Boeing  1981 - 1995

Skills
SDLC, SCOM, Process Improvement

Education
Seattle University   1995 — 2000
MBA, Business

Washington State University   1977 — 1981

Experience
Cincinnati Financial Corporation  January 2012 - Present
Selective Insurance  March 2011 - January 2012
Selective Insurance  August 2010 - March 2011
Hanover Insurance  July 2006 - March 2010
Safeco   2005 - 2006
Webster Insurance  2004 - 2005
The Hanover Insurance Group  July 2001 - October 2004
Housing Authority Insurance Group  1999 - 2000

Skills
Management, Insurance, Commercial Lines, Program Management, Property, Sales, Underwriting, Property, Workers Compensation, Umbrella Insurance, Risk Management, General Insurance, Casualty Insurance, Liability, Legal Liability, Commercial Insurance

Education
Quinnipiac University - School of Business
Associate of Science (A.S.)

Experience
Safeco Insurance  February 2012 - Present
Safeco   January 2011 - February 2012
Liberty Mutual Insurance  January 2007 - March 2011

Skills
Actuarial Science, Ratemaking, Loss Reserving, Emblem, Actuaries, Underwriting, Property & Casualty..., Insurance, General Insurance, SAS, Microsoft Excel

Education
State University of New York at New Paltz   2002 — 2006
B.S., Mathematics

Experience
XL Catlin  May 2015 - Present
Catlin  2007 - 2015
American Re-Insurance Co.   1995 - 2007
Safeco   1985 - 1986

Skills
Underwriting, Casualty Insurance, Commercial Insurance, Property & Casualty..., Insurance, Liability, General Insurance, Brokers, Reinsurance, Legal Liability

Education
Rutgers University-New Brunswick   1978 — 1981
B.A., Psychology

Experience
Liberty Mutual  September 2012 - Present
Liberty Northwest Insurance  September 2008 - September 2012
Safeco   September 2007 - September 2008
Firemans Fund Insurance Company  2006 - 2007
Allied Insurance  1994 - 2006

Skills
Life Insurance, Financial Analysis, Commercial Insurance, Coaching, Performance Management, Negotiation, Marketing, Underwriting, Business Analysis

Education
St. Ambrose University   1990 — 1994
BA, Business Administration and Mass Commuications

Experience
PACCAR  September 1986 - Present
PACCAR  March 1986 - September 1987
Safeco Insurance  1980 - 1986
SAfeco   1980 - 1986

Skills
SSIS, Microsoft SQL Server, T-SQL, SSRS, Business Intelligence, Databases, SharePoint, Database Administration, Data Modeling, Database Design

Education
Seattle University   1979 — 1980
B.S., Mathematics

Washington State University
Landscape Architecture, Fine Arts

Experience
Microsoft  August 2008 - October 2010
Resources Global Professionals  February 2004 - August 2008
Safeco   2003 - 2004
Deloitte & Touche LLP  2000 - 2003

Education
University of Washington, Michael G. Foster School of Business   1995 — 2000
BA, Concentration in Accounting

Santa Clara University   1990 — 1994
BS, Psychology

Experience
Safeco   1998 - 2001

Education
Portland State University - School of Business   1990 — 1992
Business, Marketing

Experience
Dollar General  2013 - Present
State Auto Insurance  2009 - 2013
Safeco   2007 - 2009
Craft & Sheppard, PLC   June 2005 - June 2006

Skills
Insurance, Workers Compensation, Product Liability, Liability, Claim, Professional Liability, Property & Casualty..., Litigation Management, Legal Liability, Casualty, Subrogation, Commercial Lines, Liability Analysis, Property Damage, Commercial Insurance, D&O, Claim Investigation, General Insurance, Litigation, Inland Marine

Education
University of Dayton School of Law   2001 — 2004
JD, Law

St. Joseph's College (IN)   1997 — 2001
BA, Political Science

Experience
Premera Blue Cross  August 2012 - Present
The Cleaning Authority  October 2009 - April 2012
JP Morgan Chase  2007 - 2009
Safeco   1997 - 2007
CityIce Cold Storage   1992 - 1997

Skills
SDLC, Requirements Gathering, Business Analysis, Visio, Data Warehousing, SharePoint, Requirements Analysis, Data Modeling, Business Intelligence, Process Improvement, Vendor Management, Enterprise Architecture, Business Requirements, Agile Methodologies, Data Quality, Quality Assurance, Analysis, Management, Leadership, E-commerce

Education
Seattle Pacific University
MS

University of Wisconsin-Madison
BA

Experience
Nordstrom  June 2008 - Present
Safeco   October 2006 - June 2008
Jefferson Wells  June 2002 - October 2006

Skills
Sarbanes-Oxley Act, IT Audit, Internal Controls, Auditing, Internal Audit, Enterprise Risk..., Accounting, Risk Management

Education
Purdue University
BSIM, Economics

Seattle University
MBA

Experience
Liberty Mutual  March 2010 - Present
Liberty Mutual  April 2006 - February 2011
Safeco   2002 - 2006
Nordstrom  April 1999 - April 2002
Montana State Fund  January 1997 - March 1999
Safeco   1986 - 1997
Robert W. Hunt and Assoc.   1982 - 1983
Timeline Inc   1979 - 1981

Education
Seattle Pacific University   1974 — 1979
B.A., Mathematics

Experience
Sedgwick CMS  July 2010 - Present
Sedgwick  April 2008 - June 2010
Safeco   March 1999 - December 2007

Skills
Insurance, Team Building

Education
The University of Texas at Dallas   1996 — 1998
BA, American Studies

Richland Community College   1988 — 1995
Associate, Art & Science

Experience
USAA  September 2012 - Present
USAA  February 2009 - April 2011
SAFECO   1995 - 2000

Skills
Insurance, Process Improvement, Underwriting, Property & Casualty..., Risk Management, Product Management, General Insurance, Pricing, Liability

Education
Texas A&M University   1987 — 1991
BBA, Management

Experience
Assurant Specialty Property  November 2008 - Present
Christian Supply Center   June 2005 - June 2007
Safeco   January 1999 - 2006

Skills
Requirements Gathering, Business Rules, Business Analysis, Visio, Requirements Analysis, Business Requirements, SDLC, SharePoint, SQL, Data Modeling, Systems Analysis, User Acceptance Testing, Agile Methodologies, Software Documentation, Business Process, Business Intelligence, Data Warehousing, Software Project..., Microsoft SQL Server, MS Project, Process Improvement, Business Process..., Databases, Access, Business Process Design, Analysis, Project Management, Vendor Management, Integration, Testing, Data Analysis

Education
State University of New York Empire State College   2003 — 2005
BS, Business Management, Information Systems

Word of Life Bible Institute   1989 — 1990
Certificate of Biblical Studies, Bible/Biblical Studies, 3.9

Experience
Puget Sound Blood Center  May 2013 - Present
SAFECO   1995 - 2009
SAFECO   1990 - 1995
SAFECO   1988 - 1990

Education
Shoreline Community College
Certificate of Proficiency, Medical Laboratory Technology

Bellevue College   2010 — 2011
Phlebotomy Technician/Phlebotomist

University of Washington   1982 — 1987
BS, Mathematics

Experience
Liberty Mutual  May 2010 - July 2013
Liberty Mutal   May 2010 - October 2010
Liberty Mutual Insurance  May 2010 - October 2010
Smith Freed & Eberhard, PC   February 2009 - May 2010
Safeco   January 2006 - February 2009
Deloitte & Touche  June 1999 - January 2002

Skills
Litigation Support, Litigation, Trials, Westlaw, Product Liability, Legal Research, Document Review, Legal Writing, Personal Injury, Civil Litigation, Pleadings, Legal Assistance, Medical Malpractice, Commercial Litigation, Depositions, Litigation Management, Personal Injury...

Education
SF Paralegal Resource Center   1980 — 1981
Paralegal, legal studies

High School - Ashland High School   1962 — 1964

San Jose State University
BA, Political Science

Experience
Symetra Financial  January 2004 - August 2007
SAFECO/Symetra   August 2000 - December 2003
Safeco   January 1999 - August 2000
Safeco   February 1998 - December 1998
Oregon Metallurgical Corporation   September 1996 - December 1997
Oregon Metallurgical Corporation   May 1996 - June 1997
Isler & Company   May 1995 - January 1996
Lindquist & Company   October 1993 - March 1995

Skills
Auditing, Accounting, Finance

Education
Salisbury University - Perdue School of Business   1991 — 1993
Bachelor of Science, Accounting

Charles County Community College   1987 — 1991
Associates in Arts, Business Administration

Experience
AAA Texas  July 2011 - Present
Arthur J. Gallagher & Co.   November 2010 - August 2011
Nationwide Insurance  September 2006 - October 2009
Safeco   April 2004 - September 2006
American National Insurance  July 2002 - April 2004
Allstate  December 2000 - July 2002

Skills
Sales Management, Sales, Sales Operations, Underwriting, Product Management, Account Management, New Business Development, Commercial Insurance, Insurance, Recruiting, Coaching, Marketing, Leadership, Property & Casualty..., Team Building, Strategic Planning, Umbrella Insurance, Casualty, Training, Strategy, Life Insurance, Legal Liability, Negotiation, Management, Term Life Insurance, Homeowners, Business Planning, Commercial Lines, General Insurance, Liability

Education
Texas Tech University   1987 — 2001
Bachelor of Science, Management

Experience
American Family Insurance  February 2007 - February 2014
SAFECO   February 2002 - January 2007
USAA  August 1988 - May 2001

Skills
Property & Casualty..., Insurance, General Insurance, Small Business, Liability, Casualty, Contract Negotiation, Space planning, Land Use Planning, Open Space Planning, Bannock County Planning..., Team Building, Strategic Planning, Leadership, Public Speaking, Customer Service, Event Planning, Sales, Casualty Insurance, Microsoft Office, Microsoft Excel, Management

Education
Idaho State University

Regis University
Business Administration and Management, General

Experience
Swedish  2009 - Present
The Seattle Times  2007 - 2009
Invesmart / Standard Corp   2003 - 2006
Safeco   1998 - 2002

Skills
A+ Certified Program, Principle basic Account, Mutual Funds, Retirement and Pension..., Customer Services, Investments, Financial Services, Individual IRA and Roth..., MS Outlook, MS Excel, MS Word

Education
Shoreline Community College
Associate of Arts (AA)