Telerx Company
Industry: Company
DescriptionHeadquarters: Horsham Township, Pennsylvania, United States Founded: 1980 Parent organizations: Merck & Co., HCL America, Inc.
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Telerx Employees
Employee
Years
Job
Industry
Margarita Serrano S. Margarita Serrano S.'s Telerx Experience April 2012 - October 2013
Job Multilingual Corporate Trainer Team Leader (Criminal Justice and International Relations background)
Industry Market Research
Experience
IM Consultants July 2014 - Present
Arias & Associates Torchmark Corp. April 2014 - Present
Telerx April 2012 - October 2013
JC Penney February 2009 - February 2011
Community Bank N.A (First Liberty Bank & Trust) October 2010 - December 2010
Wilkes Barre General Hospital June 2007 - May 2009
CPM Real State October 2008 - December 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Outlook, Public Speaking, Teamwork, Sales, Data Entry, Technical Translation, Social Media, Training, Human Resources, Management, Leadership, Interviews
Education
Luzerne County Community College
Criminal Justice
Wilkes University 2010 — 2011
International Relations and Affairs
Leadership Wilkes-Barre
Certificate, Leadership
IM Consultants July 2014 - Present
Arias & Associates Torchmark Corp. April 2014 - Present
Telerx April 2012 - October 2013
JC Penney February 2009 - February 2011
Community Bank N.A (First Liberty Bank & Trust) October 2010 - December 2010
Wilkes Barre General Hospital June 2007 - May 2009
CPM Real State October 2008 - December 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Outlook, Public Speaking, Teamwork, Sales, Data Entry, Technical Translation, Social Media, Training, Human Resources, Management, Leadership, Interviews
Education
Luzerne County Community College
Criminal Justice
Wilkes University 2010 — 2011
International Relations and Affairs
Leadership Wilkes-Barre
Certificate, Leadership
Kim Padden Kim Padden's Telerx Experience April 2013 - April 2014
Job HR Generalist/HRIS Manager at The Commonwealth Medical College (TCMC)
Industry Education Management
Experience
The Commonwealth Medical College (TCMC) January 2015 - Present
The Commonwealth Medical College (TCMC) April 2014 - January 2015
Telerx April 2013 - April 2014
Kemper Corporation September 2001 - December 2012
Kemper Corporation July 2000 - September 2001
Wyoming Valley Healthcare Systems November 1997 - May 2000
Wyoming Valley Healthcare Systems November 1995 - November 1997
ParenteBeard LLC July 1993 - November 1995
Skills
Analysis, Accounting, Call Center, Training, Management, Insurance, Workforce Management, Cash Management, Contact Centers, Investments, Process Improvement, Forecasting, Customer Service, Financial Analysis, Budgets, Customer Satisfaction, Call Centers, General Insurance, Property & Casualty..., Strategic Planning, Access, Underwriting, Microsoft Excel, Supervisory Skills, Business Analysis, Coaching, Leadership, Microsoft Office, Microsoft Word, Performance Management, Vendor Management, Risk Management, Sales, Financial Reporting, Team Building, Data Analysis, Operations Management, Team Leadership
Education
Marywood University 1988 — 1993
Bachelor of Science (B.S.), Accounting
The Commonwealth Medical College (TCMC) January 2015 - Present
The Commonwealth Medical College (TCMC) April 2014 - January 2015
Telerx April 2013 - April 2014
Kemper Corporation September 2001 - December 2012
Kemper Corporation July 2000 - September 2001
Wyoming Valley Healthcare Systems November 1997 - May 2000
Wyoming Valley Healthcare Systems November 1995 - November 1997
ParenteBeard LLC July 1993 - November 1995
Skills
Analysis, Accounting, Call Center, Training, Management, Insurance, Workforce Management, Cash Management, Contact Centers, Investments, Process Improvement, Forecasting, Customer Service, Financial Analysis, Budgets, Customer Satisfaction, Call Centers, General Insurance, Property & Casualty..., Strategic Planning, Access, Underwriting, Microsoft Excel, Supervisory Skills, Business Analysis, Coaching, Leadership, Microsoft Office, Microsoft Word, Performance Management, Vendor Management, Risk Management, Sales, Financial Reporting, Team Building, Data Analysis, Operations Management, Team Leadership
Education
Marywood University 1988 — 1993
Bachelor of Science (B.S.), Accounting
Mary Rapach Mary Rapach's Telerx Experience March 2014 - June 2015
Job Performance Management and Employee Development Specialist
Industry Nonprofit Organization Management
Experience
First National Community Bank Production DirectorQ-Tube ProductionsAugust 2009 - Present
Telerx March 2014 - June 2015
Clem-Mar House, Inc. January 2011 - November 2013
Bank of America August 2004 - January 2011
Bank of America February 2007 - December 2009
Tall Grass Writer's Guild July 2003 - November 2006
Skills
Coaching, Process Improvement, Leadership Development, Training, Employee Engagement, Recruiting, Change Management, Customer Service, Benefits Administration, Video Editing, Photoshop, Lotus Notes, Microsoft Office, Fundraising, Comedic Timing, Improvisation, Public Speaking, Leadership, Employee Benefits, Marketing, Human Resources, Employee Training, Management, Interviews, Editing
Education
Luzerne County Community College 2013 — 2015
Associate's degree, Human Services, General, 4.0
Marymount Manhattan College 1995 — 1997
Theatre, Communication
First National Community Bank Production DirectorQ-Tube ProductionsAugust 2009 - Present
Telerx March 2014 - June 2015
Clem-Mar House, Inc. January 2011 - November 2013
Bank of America August 2004 - January 2011
Bank of America February 2007 - December 2009
Tall Grass Writer's Guild July 2003 - November 2006
Skills
Coaching, Process Improvement, Leadership Development, Training, Employee Engagement, Recruiting, Change Management, Customer Service, Benefits Administration, Video Editing, Photoshop, Lotus Notes, Microsoft Office, Fundraising, Comedic Timing, Improvisation, Public Speaking, Leadership, Employee Benefits, Marketing, Human Resources, Employee Training, Management, Interviews, Editing
Education
Luzerne County Community College 2013 — 2015
Associate's degree, Human Services, General, 4.0
Marymount Manhattan College 1995 — 1997
Theatre, Communication
Dyna Lamy Dyna Lamy's Telerx Experience March 2011 - January 2014
Job Business Analyst at Towers Watson
Industry Management Consulting
Experience
Towers Watson June 2015 - Present
Comcast Cable January 2014 - March 2015
Telerx March 2011 - January 2014
Telerx July 2007 - March 2011
Skills
SDLC, PMBOK, Visio, Agile & Waterfall..., Business Analysis, Project Management, Requirements Gathering, SQL, Requirements Analysis, Quality Assurance, SharePoint, Business Requirements, Software Documentation, Business Process...
Education
La Salle University 2008 — 2012
Master of Business Administration (M.B.A.), Engineering/Industrial Management
Temple University - Fox School of Business and Management 2001 — 2005
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Towers Watson June 2015 - Present
Comcast Cable January 2014 - March 2015
Telerx March 2011 - January 2014
Telerx July 2007 - March 2011
Skills
SDLC, PMBOK, Visio, Agile & Waterfall..., Business Analysis, Project Management, Requirements Gathering, SQL, Requirements Analysis, Quality Assurance, SharePoint, Business Requirements, Software Documentation, Business Process...
Education
La Salle University 2008 — 2012
Master of Business Administration (M.B.A.), Engineering/Industrial Management
Temple University - Fox School of Business and Management 2001 — 2005
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Amanda Wanner's Telerx Experience May 2012 - Present
Job Bilingual Account Specialist
Industry Fine Art
Experience
Telerx May 2012 - Present
Lycoming College September 2009 - May 2012
Lycoming College September 2009 - May 2012
Foundation for Free Enterprise Education June 2008 - August 2009
Skills
Research, Public Speaking, PowerPoint, Editing, Microsoft Office, Teaching, Microsoft Word, Photography, Higher Education, Art, Student Development, French, Painting, Facebook, Social Media, Writing, Event Planning
Education
Lycoming College 2008 — 2012
BA, French - Modern Language studies and BA in Painting - Studio Art
Telerx May 2012 - Present
Lycoming College September 2009 - May 2012
Lycoming College September 2009 - May 2012
Foundation for Free Enterprise Education June 2008 - August 2009
Skills
Research, Public Speaking, PowerPoint, Editing, Microsoft Office, Teaching, Microsoft Word, Photography, Higher Education, Art, Student Development, French, Painting, Facebook, Social Media, Writing, Event Planning
Education
Lycoming College 2008 — 2012
BA, French - Modern Language studies and BA in Painting - Studio Art
Amanda Langdon Amanda Langdon's Telerx Experience October 2011 - July 2012
Job Writer, editor, customer service
Industry Writing and Editing
Experience
Basch Subscriptions April 2013 - November 2014
CCS July 2012 - April 2013
Telerx October 2011 - July 2012
U-Haul International, Inc. April 2007 - September 2011
GEX Inc November 2010 - December 2010
Skills
Microsoft Office, Photoshop, Proofreading, Customer Service, Data Entry, Outlook, Time Management, Microsoft Word, Microsoft Excel, PowerPoint, Social Networking, Marketing, Social Media, Social Media Marketing, English, Customer Satisfaction, Call Centers, Teamwork
Education
Penn State University 2005 — 2006
BA, Professional Writing
Luzerne County Community College 2002 — 2005
AS, General Sciences
Basch Subscriptions April 2013 - November 2014
CCS July 2012 - April 2013
Telerx October 2011 - July 2012
U-Haul International, Inc. April 2007 - September 2011
GEX Inc November 2010 - December 2010
Skills
Microsoft Office, Photoshop, Proofreading, Customer Service, Data Entry, Outlook, Time Management, Microsoft Word, Microsoft Excel, PowerPoint, Social Networking, Marketing, Social Media, Social Media Marketing, English, Customer Satisfaction, Call Centers, Teamwork
Education
Penn State University 2005 — 2006
BA, Professional Writing
Luzerne County Community College 2002 — 2005
AS, General Sciences
Lacey Davis Lacey Davis's Telerx Experience November 2012 - February 2013
Job Medical Assistant Intern at Carolina Urology Partners
Industry Medical Practice
Experience
Carolina Urology Partners February 2014 - April 2014
Amanda's Grill II August 2013 - March 2014
Cleveland County Fair September 2010 - September 2013
Cleveland County Fair September 2010 - September 2013
Girl Scouts Carolinas Peaks to Piedmont September 2007 - July 2013
Oak Grove Volunteer Fire Department October 2010 - June 2013
Telerx November 2012 - February 2013
Skills
Web Design, Social Media, Social Networking, Customer Service, Event Planning, Event Management, Events Coordination, Web Content Management, Graphic Design, Medical Terminology, Medical Billing, Medical Coding, Medical Records, Medical/Surgical, Medical Devices, Business Communications, Photography, Photoshop, Microsoft Word, Microsoft Excel, Firefighting, Cpr Certified, Bloodborne Pathogens..., First Aid, Traffic Management
Education
King's College 2013 — 2014
Diploma, Medical/Clinical Assistant
Carolina Urology Partners February 2014 - April 2014
Amanda's Grill II August 2013 - March 2014
Cleveland County Fair September 2010 - September 2013
Cleveland County Fair September 2010 - September 2013
Girl Scouts Carolinas Peaks to Piedmont September 2007 - July 2013
Oak Grove Volunteer Fire Department October 2010 - June 2013
Telerx November 2012 - February 2013
Skills
Web Design, Social Media, Social Networking, Customer Service, Event Planning, Event Management, Events Coordination, Web Content Management, Graphic Design, Medical Terminology, Medical Billing, Medical Coding, Medical Records, Medical/Surgical, Medical Devices, Business Communications, Photography, Photoshop, Microsoft Word, Microsoft Excel, Firefighting, Cpr Certified, Bloodborne Pathogens..., First Aid, Traffic Management
Education
King's College 2013 — 2014
Diploma, Medical/Clinical Assistant
Ryan Dietz Ryan Dietz's Telerx Experience August 2013 - Present
Job Senior Technical Analyst at Telerx
Industry Consumer Services
Experience
Telerx August 2013 - Present
Univest June 2012 - June 2013
Citizens Bank October 2010 - May 2012
First Niagara Bank 2009 - 2010
Caulfied Associates June 2004 - June 2009
Skills
Consumer Lending, Loans, Retail Banking, Credit, Banking, Commercial Lending, Mortgage Lending, Lines Of Credit, Management, Small Business Lending, Commercial Banking, Cross Selling, Data Analysis
Education
Kutztown University of Pennsylvania 2004 — 2013
Bachelor's degree, Communication, General
Telerx August 2013 - Present
Univest June 2012 - June 2013
Citizens Bank October 2010 - May 2012
First Niagara Bank 2009 - 2010
Caulfied Associates June 2004 - June 2009
Skills
Consumer Lending, Loans, Retail Banking, Credit, Banking, Commercial Lending, Mortgage Lending, Lines Of Credit, Management, Small Business Lending, Commercial Banking, Cross Selling, Data Analysis
Education
Kutztown University of Pennsylvania 2004 — 2013
Bachelor's degree, Communication, General
Cherie Montgomery's Telerx Experience April 2014 - Present
Job Sr Director, Professional Services at Telerx
Industry Hospital & Health Care
Experience
Telerx April 2014 - Present
CSC November 2012 - April 2014
Siemens Healthcare 2012 - October 2012
Siemens Med 2009 - January 2012
Siemens Med February 2006 - April 2009
Siemens 2000 - 2006
South Auckland Healthcare 1987 - 2000
Skills
Agile Project Management, Product Management, Agile Methodologies, HL7, Strategy, Scrum, Management, CRM, Enterprise Software, Software Project..., Project Management, Business Development, Software Development, Requirements Analysis, Healthcare Information..., Integration, SDLC, Enterprise Architecture, Business Intelligence, Testing, Process Improvement, IT Strategy, Cross-functional Team..., Product Lifecycle..., Program Management
Education
Massey University 1985 — 1988
Bachelor Business Studies, Marketing
Telerx April 2014 - Present
CSC November 2012 - April 2014
Siemens Healthcare 2012 - October 2012
Siemens Med 2009 - January 2012
Siemens Med February 2006 - April 2009
Siemens 2000 - 2006
South Auckland Healthcare 1987 - 2000
Skills
Agile Project Management, Product Management, Agile Methodologies, HL7, Strategy, Scrum, Management, CRM, Enterprise Software, Software Project..., Project Management, Business Development, Software Development, Requirements Analysis, Healthcare Information..., Integration, SDLC, Enterprise Architecture, Business Intelligence, Testing, Process Improvement, IT Strategy, Cross-functional Team..., Product Lifecycle..., Program Management
Education
Massey University 1985 — 1988
Bachelor Business Studies, Marketing
Lisa Nurena Lisa Nurena's Telerx Experience July 2009 - August 2011
Job Customer Service Rep at Telerx
Industry Outsourcing/Offshoring
Experience
Sears Home Services Customer Service RepTelerxOctober 2012 - July 2014
Liberty Mutual Insurance September 2011 - October 2012
The Hartford 2011 - 2012
Telerx July 2009 - August 2011
Synchronoss Technologies March 2003 - January 2006
Consolidated Container Company 2005 - 2005
Brown Printing Company January 2003 - January 2004
Strawbridges February 2001 - 2002
McDonald's Corporation April 1999 - January 2001
Skills
Customer Service, Call Centers, Customer Experience, Customer Satisfaction, Process Improvement, Troubleshooting, Contact Centers, Windows XP, Microsoft Excel, Data Entry, Databases, PowerPoint, Pick & Pack, Warehousing
Education
McCann School of Business and Technology 2012 — 2014
Associate's degree, Business Administration and Management, General, 3.48 GPA
Lehigh Carbon Community College 2005 — 2005
GED
Sears Home Services Customer Service RepTelerxOctober 2012 - July 2014
Liberty Mutual Insurance September 2011 - October 2012
The Hartford 2011 - 2012
Telerx July 2009 - August 2011
Synchronoss Technologies March 2003 - January 2006
Consolidated Container Company 2005 - 2005
Brown Printing Company January 2003 - January 2004
Strawbridges February 2001 - 2002
McDonald's Corporation April 1999 - January 2001
Skills
Customer Service, Call Centers, Customer Experience, Customer Satisfaction, Process Improvement, Troubleshooting, Contact Centers, Windows XP, Microsoft Excel, Data Entry, Databases, PowerPoint, Pick & Pack, Warehousing
Education
McCann School of Business and Technology 2012 — 2014
Associate's degree, Business Administration and Management, General, 3.48 GPA
Lehigh Carbon Community College 2005 — 2005
GED
Patricia Yearick Patricia Yearick's Telerx Experience 2000 - 2007
Job Customer Service Coordinator at Tyco Fire Products
Industry Insurance
Experience
Triumph Insurance Solutions November 2007 - Present
Tyco Fire Products, Lansdale, PA July 2007 - Present
Tyco Fire Protection 2007 - Present
Act 1, at Merck June 2006 - July 2007
Telerx 2000 - 2007
Skills
Data Entry, Filing, Multi Tasking, Organization &..., Time Management, Salesforce.com, Access, Invoicing, Call Centers, Customer Service, Telephone Skills, Customer Retention, Customer Satisfaction, Human Resources, Team Building, Microsoft Office, Leadership, Outlook, Process Scheduler, Spreadsheets, Outsourcing, Project Management, Customer Experience, Operations Management, Insurance, Inventory Management, Troubleshooting, Team Leadership, Training, Sales, Administrative..., Process Improvement, Microsoft Word, Management, Microsoft Excel, Windows 7, Windows, JD Edwards, Cisco VoIP, Citrix, Business Process..., Logistics, Six Sigma, Visio, SAP
Education
Lansdale School of Business 1990 — 1991
Associates, Business/Acct'g
Hatboro-Horsham Senior High 1975 — 1977
High School Diploma, Business
Delaware Valley College in Doylestown
Business/ Computers
Triumph Insurance Solutions November 2007 - Present
Tyco Fire Products, Lansdale, PA July 2007 - Present
Tyco Fire Protection 2007 - Present
Act 1, at Merck June 2006 - July 2007
Telerx 2000 - 2007
Skills
Data Entry, Filing, Multi Tasking, Organization &..., Time Management, Salesforce.com, Access, Invoicing, Call Centers, Customer Service, Telephone Skills, Customer Retention, Customer Satisfaction, Human Resources, Team Building, Microsoft Office, Leadership, Outlook, Process Scheduler, Spreadsheets, Outsourcing, Project Management, Customer Experience, Operations Management, Insurance, Inventory Management, Troubleshooting, Team Leadership, Training, Sales, Administrative..., Process Improvement, Microsoft Word, Management, Microsoft Excel, Windows 7, Windows, JD Edwards, Cisco VoIP, Citrix, Business Process..., Logistics, Six Sigma, Visio, SAP
Education
Lansdale School of Business 1990 — 1991
Associates, Business/Acct'g
Hatboro-Horsham Senior High 1975 — 1977
High School Diploma, Business
Delaware Valley College in Doylestown
Business/ Computers
Stephanie Pugh Stephanie Pugh's Telerx Experience August 2014 - Present
Job Customer Service Representative at Telerx
Industry Food & Beverages
Experience
Telerx August 2014 - Present
YOGO Factory July 2013 - July 2014
Misericordia University 2010 - 2014
Kmart Corporation June 2012 - May 2013
Greater Nanticoke Area High School October 2011 - March 2013
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Microsoft Office, Time Management, Teamwork, Telephone Skills, Supervisory Skills, English, Outlook, Public Speaking, Research, Retail, Customer Satisfaction, Coaching
Education
Misericordia University 2010 — 2014
Bachelor's degree, History/Secondary Education
Greater Nanticoke Area 2006 — 2010
College Prep Diploma, College Prep
Telerx August 2014 - Present
YOGO Factory July 2013 - July 2014
Misericordia University 2010 - 2014
Kmart Corporation June 2012 - May 2013
Greater Nanticoke Area High School October 2011 - March 2013
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Microsoft Office, Time Management, Teamwork, Telephone Skills, Supervisory Skills, English, Outlook, Public Speaking, Research, Retail, Customer Satisfaction, Coaching
Education
Misericordia University 2010 — 2014
Bachelor's degree, History/Secondary Education
Greater Nanticoke Area 2006 — 2010
College Prep Diploma, College Prep
Violette Brea Violette Brea's Telerx Experience June 2000 - January 2007
Job Customer Service Training Manager at Cubic Transportation Systems
Industry Professional Training & Coaching
Experience
Cubic March 2013 - Present
Turkish Towel Collection June 2012 - March 2013
DPW OIM Bureau of Operations 2007 - 2012
Telerx June 2000 - January 2007
Skills
Training, Management, Leadership, Program Management, Employee Training, Change Management, Coaching, Team Leadership, Operations Management, Process Improvement
Education
Mercy College 1994 — 1997
Bachelor of Science (BS), Psychology
HS of Fashion Industries
Cubic March 2013 - Present
Turkish Towel Collection June 2012 - March 2013
DPW OIM Bureau of Operations 2007 - 2012
Telerx June 2000 - January 2007
Skills
Training, Management, Leadership, Program Management, Employee Training, Change Management, Coaching, Team Leadership, Operations Management, Process Improvement
Education
Mercy College 1994 — 1997
Bachelor of Science (BS), Psychology
HS of Fashion Industries
Kimberly Yacoub Kimberly Yacoub's Telerx Experience May 2012 - April 2013
Job Actively Seeking Full Time Employment
Industry Human Resources
Experience
Optum August 2014 - Present
Drop Me A Line Costume Shop August 2007 - November 2013
Telerx May 2012 - April 2013
Good Shepherd Rehabilitation Hosptial November 2009 - January 2012
Sunrise Health Center November 2005 - July 2006
Skills
Insurance, Customer Service, Accounting, Credit, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Time Management, Microsoft Office, Healthcare, Marketing, Human Resources, Sales, Customer Satisfaction, Payroll
Education
Strayer University-Pennsylvania 2010 — 2012
Bachelor's Degree, Human Resource Management
Lehigh Carbon Community College 1994 — 2004
Associate Degree, Business Management
Optum August 2014 - Present
Drop Me A Line Costume Shop August 2007 - November 2013
Telerx May 2012 - April 2013
Good Shepherd Rehabilitation Hosptial November 2009 - January 2012
Sunrise Health Center November 2005 - July 2006
Skills
Insurance, Customer Service, Accounting, Credit, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Time Management, Microsoft Office, Healthcare, Marketing, Human Resources, Sales, Customer Satisfaction, Payroll
Education
Strayer University-Pennsylvania 2010 — 2012
Bachelor's Degree, Human Resource Management
Lehigh Carbon Community College 1994 — 2004
Associate Degree, Business Management
Colleen Strong Colleen Strong's Telerx Experience June 2009 - April 2014
Job Inside Sales Representative
Industry Consumer Services
Experience
Almo Corporation May 2014 - Present
Cornerstone Health and Fitness June 2002 - Present
Telerx June 2009 - April 2014
Anthony and Sylvan Pools January 2003 - January 2008
E.P. Guidi Inc January 2002 - January 2003
Exhibit Resource Center Inc January 2002 - 2003
Lenape Valley Swim and Tennis Club, Inc January 1999 - 2002
Skills
Customer Service, Marketing, Event Management, Training, B2B, Customer Experience, Fitness, Budgets, Sales, Contact Centers, Inbound Marketing, CRM, Customer Retention, Outsourcing, Workforce Management, Vendor Management, Call Center Development, Inside Sales, Team Building, Strategic Planning, BPO, Performance Management, First Aid, Retail, Call Centers, Public Speaking, Management, Sales Management, Social Media, Call Center, Professionalism, CPR/AED Certified
Education
ED West Chester University 1987 — 1989
B.S, Early Childhood Education and Teaching
Montgomery County Community College 1984 — 1987
A.A.S, Human Services, General
Almo Corporation May 2014 - Present
Cornerstone Health and Fitness June 2002 - Present
Telerx June 2009 - April 2014
Anthony and Sylvan Pools January 2003 - January 2008
E.P. Guidi Inc January 2002 - January 2003
Exhibit Resource Center Inc January 2002 - 2003
Lenape Valley Swim and Tennis Club, Inc January 1999 - 2002
Skills
Customer Service, Marketing, Event Management, Training, B2B, Customer Experience, Fitness, Budgets, Sales, Contact Centers, Inbound Marketing, CRM, Customer Retention, Outsourcing, Workforce Management, Vendor Management, Call Center Development, Inside Sales, Team Building, Strategic Planning, BPO, Performance Management, First Aid, Retail, Call Centers, Public Speaking, Management, Sales Management, Social Media, Call Center, Professionalism, CPR/AED Certified
Education
ED West Chester University 1987 — 1989
B.S, Early Childhood Education and Teaching
Montgomery County Community College 1984 — 1987
A.A.S, Human Services, General
Tricia Schreiber Tricia Schreiber's Telerx Experience March 2007 - September 2009
Job Knowledge and Ticket Management Business Lead at Merck
Industry Human Resources
Experience
Merck January 2012 - Present
Merck October 2009 - December 2011
Telerx March 2007 - September 2009
Skills
Customer Service, Training, Process Improvement, Change Management, Leadership, Management, Project Management, Vendor Management, PeopleSoft, Program Management, Talent Management, Performance Management, Microsoft Excel
Education
Strayer University 2008 — 2010
Master of Business Administration (M.B.A.), Human Resources Management and Services
Marywood University 2001 — 2005
Bachelor of Science (BS), Clinical Psychology
Merck January 2012 - Present
Merck October 2009 - December 2011
Telerx March 2007 - September 2009
Skills
Customer Service, Training, Process Improvement, Change Management, Leadership, Management, Project Management, Vendor Management, PeopleSoft, Program Management, Talent Management, Performance Management, Microsoft Excel
Education
Strayer University 2008 — 2010
Master of Business Administration (M.B.A.), Human Resources Management and Services
Marywood University 2001 — 2005
Bachelor of Science (BS), Clinical Psychology
Charles Delp Charles Delp's Telerx Experience June 1998 - June 2007
Job Marketing Analyst at Rite Aid
Industry Information Technology and Services
Experience
Rite Aid April 2013 - Present
Prelude Services June 2007 - March 2013
Telerx June 1998 - June 2007
Skills
Business Analysis, Process Analysis, Software Implementation, Requirements Gathering, Business Intelligence, Data Manipulation, Customer Service, Process Improvement, CRM, CRM System..., CRM System Design, Knowledge Base, Help Desk Support, Call Center, PowerCenter, ePowerCenter, AOD, AOD Point of Sale, Answers On Demand, Microsoft Office, Microsoft Excel, CareTracker, EHR, Cognos ReportNet, PCCharge, Tiddlywiki, Healthcare Information..., SDLC, Customer Satisfaction, Visio, SharePoint, Troubleshooting, SaaS, Software Documentation, Trend Analysis, Data Warehousing, Project Management, Call Centers, Requirements Analysis, Business Process
Education
Kutztown University of Pennsylvania 1990 — 1995
Bachelor of Education (B.Ed.)
Rite Aid April 2013 - Present
Prelude Services June 2007 - March 2013
Telerx June 1998 - June 2007
Skills
Business Analysis, Process Analysis, Software Implementation, Requirements Gathering, Business Intelligence, Data Manipulation, Customer Service, Process Improvement, CRM, CRM System..., CRM System Design, Knowledge Base, Help Desk Support, Call Center, PowerCenter, ePowerCenter, AOD, AOD Point of Sale, Answers On Demand, Microsoft Office, Microsoft Excel, CareTracker, EHR, Cognos ReportNet, PCCharge, Tiddlywiki, Healthcare Information..., SDLC, Customer Satisfaction, Visio, SharePoint, Troubleshooting, SaaS, Software Documentation, Trend Analysis, Data Warehousing, Project Management, Call Centers, Requirements Analysis, Business Process
Education
Kutztown University of Pennsylvania 1990 — 1995
Bachelor of Education (B.Ed.)
Brandon Zapalac Brandon Zapalac's Telerx Experience 2011 - Present
Job Director, Compliance at Telerx
Industry Pharmaceuticals
Experience
Telerx 2011 - Present
Telerx 2010 - 2011
Telerx 2008 - 2010
Data Reduction Systems November 2006 - March 2008
Skills
Vendor Management, Process Improvement, Quality Auditing, HIPAA, Quality Assurance, Policy, Employment Law, Training, Outsourcing, Microsoft Office Access..., Data Analysis, Pharmaceutical Industry, Account Management, Process Management, Regulatory Requirements, Program Management, Leadership, Management, Customer Service, CRM, Cross-functional Team...
Education
Ursinus College 2002 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Montgomery County Community College
Associate's degree, Business Administration
Telerx 2011 - Present
Telerx 2010 - 2011
Telerx 2008 - 2010
Data Reduction Systems November 2006 - March 2008
Skills
Vendor Management, Process Improvement, Quality Auditing, HIPAA, Quality Assurance, Policy, Employment Law, Training, Outsourcing, Microsoft Office Access..., Data Analysis, Pharmaceutical Industry, Account Management, Process Management, Regulatory Requirements, Program Management, Leadership, Management, Customer Service, CRM, Cross-functional Team...
Education
Ursinus College 2002 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Montgomery County Community College
Associate's degree, Business Administration
Tom Horne, PMP Tom Horne, PMP's Telerx Experience 1992 - 1995
Job Manager, Delivery Operations, Project Management at eBay Enterprise
Industry Information Technology and Services
Experience
eBay Enterprise May 2013 - Present
FTI, Inc. August 2010 - May 2013
Merit Industries, Inc. October 2008 - August 2009
AMI Entertainment Network Inc. April 2001 - August 2009
Merit Industries, Inc. 2006 - 2008
Merit Industries, Inc. 2003 - 2006
Merit Industries, Inc. 1999 - 2003
Merit Industries, Inc. 1995 - 1999
Telerx 1992 - 1995
Skills
Change Management, Process Improvement, Project Management, Cross-functional Team..., CRM, SDLC, Integration, Visio, Software Documentation, Management, Quality Assurance, Leadership, Training, Testing, Software Development, Telecommunications, PMP, MS Project, Customer Service, Operations Management, Sales Management, Scrum
Education
La Salle University - School of Business Administration 1999 — 2002
Masters, Business Admin/IT
Penn State University 1986 — 1992
Bachelor of Science, Marketing
Gettysburg High School 1984 — 1986
eBay Enterprise May 2013 - Present
FTI, Inc. August 2010 - May 2013
Merit Industries, Inc. October 2008 - August 2009
AMI Entertainment Network Inc. April 2001 - August 2009
Merit Industries, Inc. 2006 - 2008
Merit Industries, Inc. 2003 - 2006
Merit Industries, Inc. 1999 - 2003
Merit Industries, Inc. 1995 - 1999
Telerx 1992 - 1995
Skills
Change Management, Process Improvement, Project Management, Cross-functional Team..., CRM, SDLC, Integration, Visio, Software Documentation, Management, Quality Assurance, Leadership, Training, Testing, Software Development, Telecommunications, PMP, MS Project, Customer Service, Operations Management, Sales Management, Scrum
Education
La Salle University - School of Business Administration 1999 — 2002
Masters, Business Admin/IT
Penn State University 1986 — 1992
Bachelor of Science, Marketing
Gettysburg High School 1984 — 1986
Kristine Oswald Kristine Oswald's Telerx Experience May 2006 - July 2010
Job HRIS
Industry Human Resources
Experience
Company Confidential August 2012 - Present
Telerx Subsidiary of Merck August 2010 - August 2012
Telerx May 2006 - July 2010
Telerx May 2006 - May 2007
ClearSource Inc July 2005 - May 2006
Estes Express Trucking Company September 2004 - May 2005
Wind-Lock Corporation December 2004 - March 2005
Kutztown University September 2003 - March 2004
Lehighton Ford Lincoln Mercury March 2000 - July 2003
Skills
HRIS, Human Resources, Data Entry, Customer Service, Microsoft Word, Microsoft Excel, Employee Relations, Employee Benefits, Recruiting, Training, New Hire Orientations, Deferred Compensation, Payroll, Onboarding, Performance Management, Hiring, Talent Management, Interviews, Sourcing, HR Policies, FMLA, Employment Law, Personnel Management, Coaching, Leadership, Organizational..., Benefits Administration, Management, Employee Engagement, Succession Planning, Talent Acquisition, Call Centers, Workforce Planning
Education
Villanova University 2010 — 2011
Masters Certificate
Kutztown University of Pennsylvania
B.S.B.A
Lehigh Carbon Community College
A.S
Company Confidential August 2012 - Present
Telerx Subsidiary of Merck August 2010 - August 2012
Telerx May 2006 - July 2010
Telerx May 2006 - May 2007
ClearSource Inc July 2005 - May 2006
Estes Express Trucking Company September 2004 - May 2005
Wind-Lock Corporation December 2004 - March 2005
Kutztown University September 2003 - March 2004
Lehighton Ford Lincoln Mercury March 2000 - July 2003
Skills
HRIS, Human Resources, Data Entry, Customer Service, Microsoft Word, Microsoft Excel, Employee Relations, Employee Benefits, Recruiting, Training, New Hire Orientations, Deferred Compensation, Payroll, Onboarding, Performance Management, Hiring, Talent Management, Interviews, Sourcing, HR Policies, FMLA, Employment Law, Personnel Management, Coaching, Leadership, Organizational..., Benefits Administration, Management, Employee Engagement, Succession Planning, Talent Acquisition, Call Centers, Workforce Planning
Education
Villanova University 2010 — 2011
Masters Certificate
Kutztown University of Pennsylvania
B.S.B.A
Lehigh Carbon Community College
A.S
Lindsey Borgman's Telerx Experience October 2004 - March 2007
Job Wedding, Music and Event Photographer
Industry Photography
Experience
Tri State Independent LLC March 2014 - Present
Sofar Sounds March 2013 - Present
Lindsey Borgman Photography March 2004 - Present
Lower Macungie Self Storage June 2008 - October 2013
The Hartford December 2009 - August 2011
Allentown Parking Authority April 2007 - December 2009
Telerx October 2004 - March 2007
T-Mobile March 2003 - October 2004
Skills
Digital Photography, Portrait Photography, Photography, Fine Art, Photoshop, Customer Service, Adobe Creative Suite, Wedding Photography, Event Photography, Photojournalism, Photo, Customer Satisfaction, Bookkeeping, Call Center, Microsoft Office, Microsoft Word, Lightroom, Concert Photography, Music Photography
Education
Kutztown University of Pennsylvania 2013 — 2014
Bachelor of Fine Arts (B.F.A.), Photography
Millersville University of Pennsylvania 2012 — 2013
Bachelor of Fine Arts (B.F.A.), Photography, 3.2
Lehigh Carbon Community College 2009 — 2012
Associate of Arts (A.A.), Fine/Studio Arts, General
Tri State Independent LLC March 2014 - Present
Sofar Sounds March 2013 - Present
Lindsey Borgman Photography March 2004 - Present
Lower Macungie Self Storage June 2008 - October 2013
The Hartford December 2009 - August 2011
Allentown Parking Authority April 2007 - December 2009
Telerx October 2004 - March 2007
T-Mobile March 2003 - October 2004
Skills
Digital Photography, Portrait Photography, Photography, Fine Art, Photoshop, Customer Service, Adobe Creative Suite, Wedding Photography, Event Photography, Photojournalism, Photo, Customer Satisfaction, Bookkeeping, Call Center, Microsoft Office, Microsoft Word, Lightroom, Concert Photography, Music Photography
Education
Kutztown University of Pennsylvania 2013 — 2014
Bachelor of Fine Arts (B.F.A.), Photography
Millersville University of Pennsylvania 2012 — 2013
Bachelor of Fine Arts (B.F.A.), Photography, 3.2
Lehigh Carbon Community College 2009 — 2012
Associate of Arts (A.A.), Fine/Studio Arts, General
Claire Jablonski Claire Jablonski's Telerx Experience February 2011 - November 2011
Job Administrative Assistant at UHS
Industry Hospital & Health Care
Experience
UHS December 2014 - Present
DIA (Temporary Assignment through Office Team) April 2013 - April 2014
Strategic Recovery Partnership, Inc. August 2012 - February 2013
Kupper Engineering, Inc. (Temporary Assignment through Office Team) January 2012 - June 2012
Telerx February 2011 - November 2011
Allegiance Technology October 2010 - December 2010
Montgomery Chemicals, LLC November 2007 - December 2008
Concrete Service Materials, Inc. October 2006 - November 2007
Vimco, Inc. October 2004 - October 2006
Francis Automotive Services, Inc. August 2002 - October 2004
Skills
Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word, PowerPoint, Sales, QuickBooks, ADP Payroll, Accounts Payable &..., Office Management, Human Resources, Outlook, Administrative..., Payroll, Invoicing
Education
Montgomery County Community College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, 3.86
Dorthea B. Lane Executive Secretarial School 1986 — 1986
Certificate, Business Skills necessary to become an executive assistant, 3.88
Kennett High School 1984 — 1985
High School Diploma, College Preparatory
St. Joseph's High School 1981 — 1984
College Preparatory
UHS December 2014 - Present
DIA (Temporary Assignment through Office Team) April 2013 - April 2014
Strategic Recovery Partnership, Inc. August 2012 - February 2013
Kupper Engineering, Inc. (Temporary Assignment through Office Team) January 2012 - June 2012
Telerx February 2011 - November 2011
Allegiance Technology October 2010 - December 2010
Montgomery Chemicals, LLC November 2007 - December 2008
Concrete Service Materials, Inc. October 2006 - November 2007
Vimco, Inc. October 2004 - October 2006
Francis Automotive Services, Inc. August 2002 - October 2004
Skills
Microsoft Office, Microsoft Outlook, Microsoft Excel, Microsoft Word, PowerPoint, Sales, QuickBooks, ADP Payroll, Accounts Payable &..., Office Management, Human Resources, Outlook, Administrative..., Payroll, Invoicing
Education
Montgomery County Community College 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, 3.86
Dorthea B. Lane Executive Secretarial School 1986 — 1986
Certificate, Business Skills necessary to become an executive assistant, 3.88
Kennett High School 1984 — 1985
High School Diploma, College Preparatory
St. Joseph's High School 1981 — 1984
College Preparatory
Kevin A Thomas's Telerx Experience October 2013 - May 2015
Job Marketing Analyst
Industry Marketing and Advertising
Experience
Famous Smoke Shop June 2015 - Present
Telerx October 2013 - May 2015
Telerx February 2012 - October 2013
Telerx October 2011 - March 2012
Telerx July 2011 - February 2012
Telerx June 2009 - July 2011
Telerx July 2007 - January 2011
PC Support Etc. July 2005 - January 2006
Water for the World September 2002 - June 2004
Skills
Process Improvement, Customer Experience, Call Centers, Project Management, Customer Service, Training, Contact Centers, Customer Satisfaction, Call Center, Coaching, Internal Audit, Quality Assurance, Troubleshooting, Data Analysis, Customer Retention, Quantitative Analytics, Access, Microsoft Excel, Problem Solving, Documentation, Excel, Research Design, Qualitative Research, Leadership
Education
Messiah College 2002 — 2005
B.A., Sociology, 3.8 GPA
Famous Smoke Shop June 2015 - Present
Telerx October 2013 - May 2015
Telerx February 2012 - October 2013
Telerx October 2011 - March 2012
Telerx July 2011 - February 2012
Telerx June 2009 - July 2011
Telerx July 2007 - January 2011
PC Support Etc. July 2005 - January 2006
Water for the World September 2002 - June 2004
Skills
Process Improvement, Customer Experience, Call Centers, Project Management, Customer Service, Training, Contact Centers, Customer Satisfaction, Call Center, Coaching, Internal Audit, Quality Assurance, Troubleshooting, Data Analysis, Customer Retention, Quantitative Analytics, Access, Microsoft Excel, Problem Solving, Documentation, Excel, Research Design, Qualitative Research, Leadership
Education
Messiah College 2002 — 2005
B.A., Sociology, 3.8 GPA
Patricia Liegel's Telerx Experience November 2010 - August 2011
Job Consumer Services Professional
Industry Consumer Services
Experience
The Home Depot October 2006 - Present
Telerx November 2010 - August 2011
Accountemps April 2006 - July 2006
Skills
Typing, Bookkeeping, Customer Service
Education
Kutztown University of Pennsylvania 2007 — 2008
Bachelor of Science, General Studies specializing in History
College of New Rochelle 2000 — 2002
working towards Bachelor of Science, Social Work
The Home Depot October 2006 - Present
Telerx November 2010 - August 2011
Accountemps April 2006 - July 2006
Skills
Typing, Bookkeeping, Customer Service
Education
Kutztown University of Pennsylvania 2007 — 2008
Bachelor of Science, General Studies specializing in History
College of New Rochelle 2000 — 2002
working towards Bachelor of Science, Social Work
Heather Elias Heather Elias's Telerx Experience January 2014 - Present
Job Supervisor, Operational Excellence
Industry Consumer Services
Experience
Telerx January 2014 - Present
Telerx November 2005 - January 2014
PPL 2004 - 2005
Stausser Real Estate April 2001 - 2004
Skills
Microsoft Office, Problem Solving, Budgeting, Scheduling, Outlook, PowerPoint, Excel, Word, Access, Customer Relations, Administration, Call Center, Forecasting, Visio, HTML, SharePoint, Documentation, Inventory Management, Event Planning, MS Project, Visual Basic, Java, Data Analysis, ASP.NET, Budgets, Call Centers, Microsoft Excel, Customer Satisfaction, Team Leadership, Customer Service, Microsoft Word, Software Documentation, Training
Education
Misericordia University 2005 — 2008
B.S., Information Technology/Management Information Systems
Luzerne County Community College 2001 — 2005
A.S.S, Business Management & Microcomputer Application Specialist
Luzerne County Community College
Web Development, Computer Programming
Telerx January 2014 - Present
Telerx November 2005 - January 2014
PPL 2004 - 2005
Stausser Real Estate April 2001 - 2004
Skills
Microsoft Office, Problem Solving, Budgeting, Scheduling, Outlook, PowerPoint, Excel, Word, Access, Customer Relations, Administration, Call Center, Forecasting, Visio, HTML, SharePoint, Documentation, Inventory Management, Event Planning, MS Project, Visual Basic, Java, Data Analysis, ASP.NET, Budgets, Call Centers, Microsoft Excel, Customer Satisfaction, Team Leadership, Customer Service, Microsoft Word, Software Documentation, Training
Education
Misericordia University 2005 — 2008
B.S., Information Technology/Management Information Systems
Luzerne County Community College 2001 — 2005
A.S.S, Business Management & Microcomputer Application Specialist
Luzerne County Community College
Web Development, Computer Programming
Krista Rodgers's Telerx Experience January 2009 - August 2009
Job Gambling & Casinos Professional
Industry Gambling & Casinos
Experience
Mohegan Sun at Pocono Downs 2009 - Present
Telerx January 2009 - August 2009
jcpenney August 2005 - January 2009
Skills
Customer Service, Typing, QuickBooks, Serving Others, Data Entry, Listening to customers, Microsoft Office, Microsoft Excel, Microsoft Word, Micros, Telephone Skills, Accounts Payable, Accounting
Education
Luzerne County Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Accounting Technology/Technician and Bookkeeping
Mohegan Sun at Pocono Downs 2009 - Present
Telerx January 2009 - August 2009
jcpenney August 2005 - January 2009
Skills
Customer Service, Typing, QuickBooks, Serving Others, Data Entry, Listening to customers, Microsoft Office, Microsoft Excel, Microsoft Word, Micros, Telephone Skills, Accounts Payable, Accounting
Education
Luzerne County Community College 2011 — 2014
Associate of Arts and Sciences (AAS), Accounting Technology/Technician and Bookkeeping
Chadli Charlot Chadli Charlot's Telerx Experience March 2013 - Present
Job Bilingual Customer Service Representative
Industry
Experience
Telerx March 2013 - Present
G4S January 2012 - November 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Teamwork, Time Management
Education
Marywood University 2009 — 2011
Master of Public Administration (MPA), Non-Profit/Public/Organizational Management
Marywood University 2006 — 2009
Bachelor of Arts (BA), Criminal Justice and Corrections
Telerx March 2013 - Present
G4S January 2012 - November 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Teamwork, Time Management
Education
Marywood University 2009 — 2011
Master of Public Administration (MPA), Non-Profit/Public/Organizational Management
Marywood University 2006 — 2009
Bachelor of Arts (BA), Criminal Justice and Corrections
Melissa Werner's Telerx Experience May 2010 - November 2014
Job Guest Service Supervisor at Bear Creek Mountain Resort
Industry Outsourcing/Offshoring
Experience
Telerx May 2010 - November 2014
Telerx January 2012 - June 2013
Telerx May 2011 - January 2012
Skills
Customer Service, Customer Satisfaction, Management, Team Leadership, Sales, Training, New Hire Training, CRM, Account Management, Negotiation, Call Centers, Strategy, Leadership, Microsoft Office, Customer Experience, Team Building, Team Management, Performance Management, Strategic Planning, Hiring, Interviews, Employee Relations, Employee Training, Payroll, Training & Development
Education
Mansfield University of Pennsylvania 2004 — 2007
Criminal Justice/Law Enforcement Administration
Telerx May 2010 - November 2014
Telerx January 2012 - June 2013
Telerx May 2011 - January 2012
Skills
Customer Service, Customer Satisfaction, Management, Team Leadership, Sales, Training, New Hire Training, CRM, Account Management, Negotiation, Call Centers, Strategy, Leadership, Microsoft Office, Customer Experience, Team Building, Team Management, Performance Management, Strategic Planning, Hiring, Interviews, Employee Relations, Employee Training, Payroll, Training & Development
Education
Mansfield University of Pennsylvania 2004 — 2007
Criminal Justice/Law Enforcement Administration
Dave Wienecke Dave Wienecke's Telerx Experience August 2006 - July 2014
Job Process Improvement Manager
Industry Consumer Services
Experience
Telerx August 2006 - July 2014
Ross Simons 2004 - 2006
NewRoads Distribution, LLC 1998 - 2001
TCIM Services 1996 - 1997
Skills
Process Improvement, Six Sigma, Training, Quality Assurance, Call Centers, Customer Experience, Data Analysis, Operations Management, Contact Centers, Analytics, Metrics, Change Management, Project Management, Business Process..., Workforce Management, Contact Center..., Business Intelligence, Customer Service, Outsourcing, BPO, CRM, Cross-functional Team..., Customer Retention, Access, Team Leadership, Inbound Marketing, Management, Performance Management, MS Project, Vendor Management, Customer Satisfaction, Call Center Development, Healthcare, Minitab, Microsoft Office, Leadership, Contact Center..., Sales, Catalogs, Problem Solving, ISO Auditor Trainer, ISO Auditor, Distribution Center, Mentoring, Analysis, Program Management, Coaching
Education
Lycoming College 1988 — 1993
BA, Psychology, Religion and Philosophy
Merck 2007 — 2007
Six Sigma Green Belt, Lean Six Sigma Process Improvment
Telerx August 2006 - July 2014
Ross Simons 2004 - 2006
NewRoads Distribution, LLC 1998 - 2001
TCIM Services 1996 - 1997
Skills
Process Improvement, Six Sigma, Training, Quality Assurance, Call Centers, Customer Experience, Data Analysis, Operations Management, Contact Centers, Analytics, Metrics, Change Management, Project Management, Business Process..., Workforce Management, Contact Center..., Business Intelligence, Customer Service, Outsourcing, BPO, CRM, Cross-functional Team..., Customer Retention, Access, Team Leadership, Inbound Marketing, Management, Performance Management, MS Project, Vendor Management, Customer Satisfaction, Call Center Development, Healthcare, Minitab, Microsoft Office, Leadership, Contact Center..., Sales, Catalogs, Problem Solving, ISO Auditor Trainer, ISO Auditor, Distribution Center, Mentoring, Analysis, Program Management, Coaching
Education
Lycoming College 1988 — 1993
BA, Psychology, Religion and Philosophy
Merck 2007 — 2007
Six Sigma Green Belt, Lean Six Sigma Process Improvment
Janice Brophy Janice Brophy's Telerx Experience 2003 - 2008
Job Regional Sales Account Manager
Industry Consumer Services
Experience
IJL Corp March 2015 - May 2015
ADP June 2013 - October 2014
OraSure Technologies December 2008 - August 2012
Telerx 2003 - 2008
Skills
Background..., Analysis, Biotechnology, Business Analysis, Business Strategy, Cross-functional Team..., Direct Sales, Employee Relations, Healthcare, Leadership Development, Medical Devices, Organizational..., Pharmaceutical Industry, PowerPoint, Regulatory Affairs, Research, Social Media, Customer Satisfaction, Human Resources, Sales Process, Employee Benefits, Sales Presentations
Education
Moravian College
Bachelor of Science (BS), Biology
IJL Corp March 2015 - May 2015
ADP June 2013 - October 2014
OraSure Technologies December 2008 - August 2012
Telerx 2003 - 2008
Skills
Background..., Analysis, Biotechnology, Business Analysis, Business Strategy, Cross-functional Team..., Direct Sales, Employee Relations, Healthcare, Leadership Development, Medical Devices, Organizational..., Pharmaceutical Industry, PowerPoint, Regulatory Affairs, Research, Social Media, Customer Satisfaction, Human Resources, Sales Process, Employee Benefits, Sales Presentations
Education
Moravian College
Bachelor of Science (BS), Biology
Gina DiMaio Gina DiMaio's Telerx Experience July 2013 - Present
Job Account Specialist for Hershey Program at Telerx
Industry Marketing and Advertising
Experience
Telerx July 2013 - Present
Telerx August 2012 - Present
Zone2bTone interactive fitness website April 2011 - July 2012
ACTS Retirement-Life Communities, Inc. July 2005 - July 2012
Skills
Press Releases, Time Management, Facebook, Event Planning, Social Media, Marketing, PowerPoint, Social Media Marketing, Microsoft Office, Public Relations, Leadership, Microsoft Word, Microsoft Excel
Education
Kutztown University of Pennsylvania 2008 — 2012
Bachelor's degree, Marketing
Telerx July 2013 - Present
Telerx August 2012 - Present
Zone2bTone interactive fitness website April 2011 - July 2012
ACTS Retirement-Life Communities, Inc. July 2005 - July 2012
Skills
Press Releases, Time Management, Facebook, Event Planning, Social Media, Marketing, PowerPoint, Social Media Marketing, Microsoft Office, Public Relations, Leadership, Microsoft Word, Microsoft Excel
Education
Kutztown University of Pennsylvania 2008 — 2012
Bachelor's degree, Marketing
Andrew Kamees Andrew Kamees's Telerx Experience June 2014 - Present
Job Call Center Representative Merck HRSC at Telerx
Industry Outsourcing/Offshoring
Experience
Telerx June 2014 - Present
Telerx September 2013 - Present
Telerx March 2011 - Present
Giant Food 2010 - 2011
Custom Closets & More...LLC 2010 - 2011
RuffaloCODY 2009 - 2011
Skills
Social Media, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Data Entry, Team Leadership, Project Management, Public Speaking, Customer Satisfaction, Editing, Program Management, Strategic Planning, Team Building, Call Centers, Leadership, Sales, Time Management, Access
Education
Temple University 2008 — 2011
Bachelor of Arts (B.A.), Communication and Media Studies
Montgomery County Community College 2004 — 2009
Associate of Arts (AA), Communication and Media Studies
Telerx June 2014 - Present
Telerx September 2013 - Present
Telerx March 2011 - Present
Giant Food 2010 - 2011
Custom Closets & More...LLC 2010 - 2011
RuffaloCODY 2009 - 2011
Skills
Social Media, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Data Entry, Team Leadership, Project Management, Public Speaking, Customer Satisfaction, Editing, Program Management, Strategic Planning, Team Building, Call Centers, Leadership, Sales, Time Management, Access
Education
Temple University 2008 — 2011
Bachelor of Arts (B.A.), Communication and Media Studies
Montgomery County Community College 2004 — 2009
Associate of Arts (AA), Communication and Media Studies
Adrienne Shellenberger's Telerx Experience July 2014 - Present
Job Social Media and Writing Professional
Industry Writing and Editing
Experience
Telerx July 2014 - Present
Education
Wilkes University 2008 — 2010
Bachelor's degree
Luzerne County Community College 2006 — 2008
Associate's degree
Telerx July 2014 - Present
Education
Wilkes University 2008 — 2010
Bachelor's degree
Luzerne County Community College 2006 — 2008
Associate's degree
Charlene Krebs Charlene Krebs's Telerx Experience May 2013 - December 2014
Job MAXIMUS, Supervisor of Appeals
Industry Government Relations
Experience
MAXIMUS December 2014 - Present
Telerx May 2013 - December 2014
Network Solutions August 2002 - May 2013
Skills
Customer Satisfaction, Team Leadership, Training, Call Centers, Process Improvement, CRM, Customer Service, Management, Account Management
Education
Luzerne County Community College 1988 — 1997
Business Administration and Management, General
GAR High School 1974 — 1981
MAXIMUS December 2014 - Present
Telerx May 2013 - December 2014
Network Solutions August 2002 - May 2013
Skills
Customer Satisfaction, Team Leadership, Training, Call Centers, Process Improvement, CRM, Customer Service, Management, Account Management
Education
Luzerne County Community College 1988 — 1997
Business Administration and Management, General
GAR High School 1974 — 1981
Joan Logie, PHR, SHRM-CP's Telerx Experience November 2001 - May 2008
Job Senior Director, Human Resources
Industry Human Resources
Experience
Kane is Able May 2008 - Present
ITT Technical Institute June 2011 - November 2011
Telerx November 2001 - May 2008
Prudential Financial 1989 - November 2000
Skills
Employee Relations, Deferred Compensation, Performance Management, Talent Management, HRIS, Employee Benefits, Talent Acquisition, Onboarding, Organizational..., HR Policies, Succession Planning, Employee Engagement, Project Management, Predictive Analytics, Human Resources, Process Improvement, Interviews, Recruiting, Leadership, Training, Personnel Management, Sourcing, Employment Law, Coaching, Management, Leadership Development, College Recruiting, Strategic Planning, Employee Training, Policy, Strategy, Workforce Planning, New Hire Orientations, Applicant Tracking..., Benefits Administration, FMLA, Labor Relations, Union Avoidance, Temporary Placement, Affirmative Action, Industrial Relations, Payroll, Employer Branding, Job Descriptions, Team Building, Hiring, Customer Service, Organizational...
Education
Villanova University 2014 — 2014
Certificate of Achievement, Six Sigma Green Belt
University of Scranton 2010 — 2010
Certificate, Human Resources
Misericordia University 1999 — 2005
Bachelor of Science, Business Administration
Lackawanna College 1983 — 1986
Associate in Secretarial Science, Legal Concentration
Kane is Able May 2008 - Present
ITT Technical Institute June 2011 - November 2011
Telerx November 2001 - May 2008
Prudential Financial 1989 - November 2000
Skills
Employee Relations, Deferred Compensation, Performance Management, Talent Management, HRIS, Employee Benefits, Talent Acquisition, Onboarding, Organizational..., HR Policies, Succession Planning, Employee Engagement, Project Management, Predictive Analytics, Human Resources, Process Improvement, Interviews, Recruiting, Leadership, Training, Personnel Management, Sourcing, Employment Law, Coaching, Management, Leadership Development, College Recruiting, Strategic Planning, Employee Training, Policy, Strategy, Workforce Planning, New Hire Orientations, Applicant Tracking..., Benefits Administration, FMLA, Labor Relations, Union Avoidance, Temporary Placement, Affirmative Action, Industrial Relations, Payroll, Employer Branding, Job Descriptions, Team Building, Hiring, Customer Service, Organizational...
Education
Villanova University 2014 — 2014
Certificate of Achievement, Six Sigma Green Belt
University of Scranton 2010 — 2010
Certificate, Human Resources
Misericordia University 1999 — 2005
Bachelor of Science, Business Administration
Lackawanna College 1983 — 1986
Associate in Secretarial Science, Legal Concentration
Dave Hodge Dave Hodge's Telerx Experience 2013 - 2014
Job Senior Security Consultant for EmblemHealth
Industry Information Technology and Services
Experience
Solomon Page Group July 2015 - Present
Telerx 2013 - 2014
Telerx 2011 - 2013
Telerx 2005 - 2011
United States Navy & Naval Reserve 1984 - 2008
Telerx 2002 - 2005
Schering-Plough 2001 - 2002
Leveraged Technology 2001 - 2001
Physician WebLink 2000 - 2001
Aetna 1996 - 2000
Skills
ITIL, Vendor Management, Vendor Relations, IT Strategy, Security, Process Improvement, Change Management, Technical Management, CIO, Technology Management, Outsourcing, Data Center, Team Leadership, Disaster Recovery, Call Centers, IT Management, CRM, Strategy, Enterprise Software, SDLC, Project Management, CIOs, Leadership, Cloud Computing, Management, Enterprise Architecture, Strategic Planning, SaaS, BPO, Integration, Operations Management, Technology Services, Telecommunications, System Administration, Networking, Technical Support, Training, Infrastructure..., Program Management, Business Strategy, Infrastructure..., Customer Experience, Executive Management, Business Analysis, Business Intelligence, Budgets, Professional Services, Project Portfolio...
Education
Limestone College
BS, Business Management
University of Massachusetts at Lowell
Master of Business Administration (MBA)
Solomon Page Group July 2015 - Present
Telerx 2013 - 2014
Telerx 2011 - 2013
Telerx 2005 - 2011
United States Navy & Naval Reserve 1984 - 2008
Telerx 2002 - 2005
Schering-Plough 2001 - 2002
Leveraged Technology 2001 - 2001
Physician WebLink 2000 - 2001
Aetna 1996 - 2000
Skills
ITIL, Vendor Management, Vendor Relations, IT Strategy, Security, Process Improvement, Change Management, Technical Management, CIO, Technology Management, Outsourcing, Data Center, Team Leadership, Disaster Recovery, Call Centers, IT Management, CRM, Strategy, Enterprise Software, SDLC, Project Management, CIOs, Leadership, Cloud Computing, Management, Enterprise Architecture, Strategic Planning, SaaS, BPO, Integration, Operations Management, Technology Services, Telecommunications, System Administration, Networking, Technical Support, Training, Infrastructure..., Program Management, Business Strategy, Infrastructure..., Customer Experience, Executive Management, Business Analysis, Business Intelligence, Budgets, Professional Services, Project Portfolio...
Education
Limestone College
BS, Business Management
University of Massachusetts at Lowell
Master of Business Administration (MBA)
Edward Kovalski Edward Kovalski's Telerx Experience September 2010 - Present
Job Nestle Account Supervisor at Telerx
Industry Consumer Services
Experience
Telerx Corporation September 2010 - Present
Telerx September 2010 - Present
PPLSusquehanna,LLC January 1979 - July 2010
PPL Susquehanna, LLC January 1979 - July 2010
Skills
RecordsMgt, Configuration Management, Digital Imaging, Document Management, Process Improvement, Quality Assurance, Metrics
Education
King's College 1974 — 1978
BA, CriminalJusticed
Hanover Area High School 1970 — 1973
College Prep
Telerx Corporation September 2010 - Present
Telerx September 2010 - Present
PPLSusquehanna,LLC January 1979 - July 2010
PPL Susquehanna, LLC January 1979 - July 2010
Skills
RecordsMgt, Configuration Management, Digital Imaging, Document Management, Process Improvement, Quality Assurance, Metrics
Education
King's College 1974 — 1978
BA, CriminalJusticed
Hanover Area High School 1970 — 1973
College Prep
Laura Tishler's Telerx Experience October 2003 - September 2005
Job Web Content Manager
Industry Internet
Experience
Merion Matters - Parent Company of ADVANCE Healthcare Network June 2007 - Present
AdCetera September 2005 - March 2007
Telerx October 2003 - September 2005
Advance Internet - PennLive.com June 2001 - January 2003
Cox Communications - LAInsider.com February 2001 - June 2001
Cox Communications - Sybercuse.com 1997 - 2001
WTVH-TV December 1996 - August 1997
WIXT-TV July 1993 - October 1996
Skills
Email Marketing, Web Development, Web Analytics, Web Design, Online Journalism, Online Publishing, Marketing Strategy, Social Media, SEO, Web Project Management, Web Content, Marketing, Marketing Communications, Web Content Management, Google Analytics, Blogging, Social Media Marketing, WordPress, Newsletters, Content Strategy, Digital Marketing, Social Networking, Facebook, E-commerce, Project Management, Adobe Creative Suite, Brand Development, Dreamweaver, Photoshop, Online Marketing, Content Management
Education
Le Moyne College
BA English, Communications
Merion Matters - Parent Company of ADVANCE Healthcare Network June 2007 - Present
AdCetera September 2005 - March 2007
Telerx October 2003 - September 2005
Advance Internet - PennLive.com June 2001 - January 2003
Cox Communications - LAInsider.com February 2001 - June 2001
Cox Communications - Sybercuse.com 1997 - 2001
WTVH-TV December 1996 - August 1997
WIXT-TV July 1993 - October 1996
Skills
Email Marketing, Web Development, Web Analytics, Web Design, Online Journalism, Online Publishing, Marketing Strategy, Social Media, SEO, Web Project Management, Web Content, Marketing, Marketing Communications, Web Content Management, Google Analytics, Blogging, Social Media Marketing, WordPress, Newsletters, Content Strategy, Digital Marketing, Social Networking, Facebook, E-commerce, Project Management, Adobe Creative Suite, Brand Development, Dreamweaver, Photoshop, Online Marketing, Content Management
Education
Le Moyne College
BA English, Communications
Jamie Spross's Telerx Experience March 2013 - Present
Job Data Entry Specialist at Telerx
Industry Consumer Services
Experience
Telerx March 2013 - Present
Telerx November 2012 - January 2013
Corrigan Manning Capital September 2010 - January 2012
Rite Aid Pharmacy August 2003 - September 2010
Skills
Cashiering, Telephone Skills, PowerPoint, Teamwork, Microsoft Office, Store Management, Phone Etiquette, Retail, Supervising, Inventory, Cash Register, Spreadsheets, Customer Service, Microsoft Excel
Education
North Penn High School 2002 — 2005
Lansdale School of Business
Associate's Degree, Office Operations Management
Telerx March 2013 - Present
Telerx November 2012 - January 2013
Corrigan Manning Capital September 2010 - January 2012
Rite Aid Pharmacy August 2003 - September 2010
Skills
Cashiering, Telephone Skills, PowerPoint, Teamwork, Microsoft Office, Store Management, Phone Etiquette, Retail, Supervising, Inventory, Cash Register, Spreadsheets, Customer Service, Microsoft Excel
Education
North Penn High School 2002 — 2005
Lansdale School of Business
Associate's Degree, Office Operations Management
Cheryl Van Mater-Miner Cheryl Van Mater-Miner's Telerx Experience March 2015 - Present
Job MNSC Specialist at Telerx
Industry Photography
Experience
Telerx March 2015 - Present
Freelance 2000 - Present
Telerx October 2014 - March 2015
Telerx April 2014 - September 2014
Staffing Alternatives April 2012 - October 2013
Seasons Unlimited, LLC November 2010 - November 2011
NJ Shares January 2006 - October 2009
Pick Quick July 1999 - October 2000
AC Moore July 1998 - February 1999
Power Generators Inc August 1996 - August 1997
Skills
Layout, QuarkXPress, Customer Service, Graphic Design, Photoshop, Adobe Creative Suite, Pagemaker, Office Administration, Coordinating Events, composition, Outstanding Customer..., Office Organization, Microsoft Office, Pages, Digital Photography, Aperture, Sales Order Processing, Veeva, Siebel, PeopleSoft
Education
Moore College of Art and Design 1993 — 1996
BFA, Communication Arts
Mercer County Community College 1991 — 1993
Communication Arts
Telerx March 2015 - Present
Freelance 2000 - Present
Telerx October 2014 - March 2015
Telerx April 2014 - September 2014
Staffing Alternatives April 2012 - October 2013
Seasons Unlimited, LLC November 2010 - November 2011
NJ Shares January 2006 - October 2009
Pick Quick July 1999 - October 2000
AC Moore July 1998 - February 1999
Power Generators Inc August 1996 - August 1997
Skills
Layout, QuarkXPress, Customer Service, Graphic Design, Photoshop, Adobe Creative Suite, Pagemaker, Office Administration, Coordinating Events, composition, Outstanding Customer..., Office Organization, Microsoft Office, Pages, Digital Photography, Aperture, Sales Order Processing, Veeva, Siebel, PeopleSoft
Education
Moore College of Art and Design 1993 — 1996
BFA, Communication Arts
Mercer County Community College 1991 — 1993
Communication Arts
Rachel de Vitry Rachel de Vitry's Telerx Experience January 2008 - April 2011
Job Farm Manager at Urban Tree Connection
Industry Farming
Experience
Urban Tree Connection March 2014 - Present
Ornery Ladybug Farm, LLC. March 2012 - Present
First Presbyterian Church of Parkesburg March 2012 - Present
Barnes & Noble October 2007 - March 2014
Glasbern April 2011 - October 2011
Telerx January 2008 - April 2011
14 Acre Farm March 2007 - September 2010
Private Piano Lessons April 2000 - September 2007
Kretschmann Farm March 2006 - March 2007
Green Party in England and Wales September 2005 - December 2005
Skills
Agriculture, Microsoft Office, Microsoft Excel, Agronomy, Farms, Microsoft Word, PowerPoint, Call Centers, Customer Service, Training
Education
Messiah College 2002 — 2005
Bachelor of Arts (B.A.), English
Urban Tree Connection March 2014 - Present
Ornery Ladybug Farm, LLC. March 2012 - Present
First Presbyterian Church of Parkesburg March 2012 - Present
Barnes & Noble October 2007 - March 2014
Glasbern April 2011 - October 2011
Telerx January 2008 - April 2011
14 Acre Farm March 2007 - September 2010
Private Piano Lessons April 2000 - September 2007
Kretschmann Farm March 2006 - March 2007
Green Party in England and Wales September 2005 - December 2005
Skills
Agriculture, Microsoft Office, Microsoft Excel, Agronomy, Farms, Microsoft Word, PowerPoint, Call Centers, Customer Service, Training
Education
Messiah College 2002 — 2005
Bachelor of Arts (B.A.), English
Noreen Corbett Zadarosni Noreen Corbett Zadarosni's Telerx Experience June 1999 - June 2012
Job President at TR Associates, Inc.
Industry Consumer Services
Experience
T-R Associates, Inc. January 2014 - Present
T-R Associates, Inc. June 2012 - Present
Telerx June 1999 - June 2012
Telerx Marketing Inc. 2007 - 2011
Telerx Marketing, Inc 2001 - 2004
Telerx Marketing, Inc. June 1999 - August 2002
Geisinger Health System 1981 - 1999
Skills
Thought Leadership, Strategy Development &..., Client Relationship..., Strategic Planning, Contact Center..., CRM, Change Management, Strategy, Vendor Management, Customer Satisfaction, Talent Acquisition, Training, Leadership, Management, Process Improvement, Outsourcing, Customer Retention, Performance Management, Marketing, Team Building, Account Management, Executive Management, Cross-functional Team..., Business Development, Customer Experience, B2B, Call Centers, BPO, Team Leadership, Coaching, Start-ups, Operations Management, Workforce Management
Education
Misericordia University 1994 — 1998
MS, Organizational Management
Wilkes University 1975 — 1979
BA, English/Journalism/Communications
T-R Associates, Inc. January 2014 - Present
T-R Associates, Inc. June 2012 - Present
Telerx June 1999 - June 2012
Telerx Marketing Inc. 2007 - 2011
Telerx Marketing, Inc 2001 - 2004
Telerx Marketing, Inc. June 1999 - August 2002
Geisinger Health System 1981 - 1999
Skills
Thought Leadership, Strategy Development &..., Client Relationship..., Strategic Planning, Contact Center..., CRM, Change Management, Strategy, Vendor Management, Customer Satisfaction, Talent Acquisition, Training, Leadership, Management, Process Improvement, Outsourcing, Customer Retention, Performance Management, Marketing, Team Building, Account Management, Executive Management, Cross-functional Team..., Business Development, Customer Experience, B2B, Call Centers, BPO, Team Leadership, Coaching, Start-ups, Operations Management, Workforce Management
Education
Misericordia University 1994 — 1998
MS, Organizational Management
Wilkes University 1975 — 1979
BA, English/Journalism/Communications
Nicholas Giuliani Nicholas Giuliani's Telerx Experience October 2009 - May 2014
Job Project Manager
Industry Pharmaceuticals
Experience
Merck May 2014 - Present
Telerx October 2009 - May 2014
Skills
PowerPoint, Employee Engagement, SAP, Long-term Customer..., Leadership, Creative Problem Solving, Customer Satisfaction, Order Processing, Customer Oriented, Team Building, Teamwork, Key Account..., Customer Service, Microsoft Exchange, Microsoft Excel, Access, Microsoft Word, Avaya
Education
Kutztown University of Pennsylvania 2005 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Merck May 2014 - Present
Telerx October 2009 - May 2014
Skills
PowerPoint, Employee Engagement, SAP, Long-term Customer..., Leadership, Creative Problem Solving, Customer Satisfaction, Order Processing, Customer Oriented, Team Building, Teamwork, Key Account..., Customer Service, Microsoft Exchange, Microsoft Excel, Access, Microsoft Word, Avaya
Education
Kutztown University of Pennsylvania 2005 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Sarah Perks Sarah Perks's Telerx Experience April 2015 - Present
Job Assistant Facilities Manager at Telerx
Industry Marketing and Advertising
Experience
Telerx April 2015 - Present
Telerx July 2007 - Present
Telerx June 2000 - Present
Skills
Management, Budgets, Customer Service, Human Resources, Training, Process Scheduler, Customer Satisfaction, Process Improvement, Call Centers, Inventory Management, Program Management, Vendor Management, Team Building, Analysis, Microsoft Excel, Data Analysis, Payroll, PowerPoint, Access, Invoicing, Strong Outlook,..., SAP
Education
Luzerne County Community College 1996 — 1999
Associate's Degree, Graphic Design
Telerx April 2015 - Present
Telerx July 2007 - Present
Telerx June 2000 - Present
Skills
Management, Budgets, Customer Service, Human Resources, Training, Process Scheduler, Customer Satisfaction, Process Improvement, Call Centers, Inventory Management, Program Management, Vendor Management, Team Building, Analysis, Microsoft Excel, Data Analysis, Payroll, PowerPoint, Access, Invoicing, Strong Outlook,..., SAP
Education
Luzerne County Community College 1996 — 1999
Associate's Degree, Graphic Design
Todd Sichort Todd Sichort's Telerx Experience January 2002 - August 2005
Job Senior Fund Accountant at BNY Mellon
Industry Investment Management
Experience
BNY Mellon October 2014 - Present
BNY Mellon October 2013 - October 2014
BNY Mellon June 2012 - October 2013
BNY Mellon June 2010 - June 2012
Sherwin-Williams August 2009 - May 2010
Sherwin-Williams June 2008 - August 2009
Unitek/DirectSat September 2006 - April 2008
First Data Debit Services August 2005 - May 2006
Telerx January 2002 - August 2005
Telespectrum, Inc January 2000 - December 2001
Skills
Microsoft Office, Quality Management, Call Center, Customer Service, Outlook, SharePoint, CMS, Call Centers, Leadership, Management, Business Analysis
Education
Penn State University 2007 — 2009
Bachelor of Science, Business
Montgomery County Community College 2006 — 2007
Business Administration, Business Administration and Management, General
BNY Mellon October 2014 - Present
BNY Mellon October 2013 - October 2014
BNY Mellon June 2012 - October 2013
BNY Mellon June 2010 - June 2012
Sherwin-Williams August 2009 - May 2010
Sherwin-Williams June 2008 - August 2009
Unitek/DirectSat September 2006 - April 2008
First Data Debit Services August 2005 - May 2006
Telerx January 2002 - August 2005
Telespectrum, Inc January 2000 - December 2001
Skills
Microsoft Office, Quality Management, Call Center, Customer Service, Outlook, SharePoint, CMS, Call Centers, Leadership, Management, Business Analysis
Education
Penn State University 2007 — 2009
Bachelor of Science, Business
Montgomery County Community College 2006 — 2007
Business Administration, Business Administration and Management, General
Daniel Cmil Daniel Cmil's Telerx Experience February 2014 - Present
Job Account Specialist at Telerx
Industry Consumer Services
Experience
Telerx February 2014 - Present
Walgreens September 2012 - February 2014
Charge Anywhere, LLC May 2005 - August 2012
Random Task August 2002 - April 2005
Quick Test/Heakin February 1998 - June 2002
Skills
Game Design, Writing, Storytelling, World Building, Interactive Storytelling, Escalation, Science Fiction, Data Entry, Troubleshooting, XP, Laptops, Shipping, Customer Satisfaction, Installations, Customer Service, Software Installation, Call Center, Spreadsheets, Invoicing, POS, Sales Support, Hardware, Problem Solving, Word, Windows, Administrative Support, Excel, Comedy, Microsoft Office, Creative Problem Solving, Creative Writing, Video Games, Teamwork, English, Administrative..., Microsoft Excel, Call Centers, Sales, Software Documentation, Payment Card Processing, Management, Product Management, Time Management, Microsoft Word, Training, Leadership, Team Building
Education
Middlesex County College 1995 — 1995
Computer Science
Carteret High School 1991 — 1995
High School Degree, General
Telerx February 2014 - Present
Walgreens September 2012 - February 2014
Charge Anywhere, LLC May 2005 - August 2012
Random Task August 2002 - April 2005
Quick Test/Heakin February 1998 - June 2002
Skills
Game Design, Writing, Storytelling, World Building, Interactive Storytelling, Escalation, Science Fiction, Data Entry, Troubleshooting, XP, Laptops, Shipping, Customer Satisfaction, Installations, Customer Service, Software Installation, Call Center, Spreadsheets, Invoicing, POS, Sales Support, Hardware, Problem Solving, Word, Windows, Administrative Support, Excel, Comedy, Microsoft Office, Creative Problem Solving, Creative Writing, Video Games, Teamwork, English, Administrative..., Microsoft Excel, Call Centers, Sales, Software Documentation, Payment Card Processing, Management, Product Management, Time Management, Microsoft Word, Training, Leadership, Team Building
Education
Middlesex County College 1995 — 1995
Computer Science
Carteret High School 1991 — 1995
High School Degree, General
Mary Bruseo's Telerx Experience July 2015 - Present
Job Data safety associate, Telerx
Industry Higher Education
Experience
Telerx July 2015 - Present
Briges to learning October 2011 - June 2015
Abc growing tree March 2008 - July 2011
Skills
Psychology, Microsoft Office, PowerPoint, Organizational..., Microsoft Excel, Microsoft Word, Time Management
Education
Montclair State University 2015 — 2017
Master of Arts (M.A.), child advocacy and policy
Montclair State University 2013 — 2014
Bachelor of Arts (BA), Psychology
County College of Morris 2011 — 2012
Associate of Arts (A.A.), Educational Psychology
Kutztown University of Pennsylvania 2010 — 2010
None, Special Education and Teaching
Morris catholic 2006 — 2010
None
Telerx July 2015 - Present
Briges to learning October 2011 - June 2015
Abc growing tree March 2008 - July 2011
Skills
Psychology, Microsoft Office, PowerPoint, Organizational..., Microsoft Excel, Microsoft Word, Time Management
Education
Montclair State University 2015 — 2017
Master of Arts (M.A.), child advocacy and policy
Montclair State University 2013 — 2014
Bachelor of Arts (BA), Psychology
County College of Morris 2011 — 2012
Associate of Arts (A.A.), Educational Psychology
Kutztown University of Pennsylvania 2010 — 2010
None, Special Education and Teaching
Morris catholic 2006 — 2010
None
Alexandria Geisler's Telerx Experience April 2014 - June 2014
Job Sales Associate at Verizon Wireless
Industry Retail
Experience
Luigi's Ristorante July 2011 - Present
Verizon Wireless February 2015 - June 2015
Telerx April 2014 - June 2014
Skills
Microsoft Excel, Microsoft Office, Team Building, Customer Service, PowerPoint, Outlook, Microsoft Word, Data Entry, Training, Inventory Management, Customer Satisfaction, English, Teamwork, Social Media, Retail, Social Networking
Education
East Stroudsburg University of Pennsylvania 2013 — 2014
General Studies
Luzerne County Community College 2012 — 2013
General Studies
Luigi's Ristorante July 2011 - Present
Verizon Wireless February 2015 - June 2015
Telerx April 2014 - June 2014
Skills
Microsoft Excel, Microsoft Office, Team Building, Customer Service, PowerPoint, Outlook, Microsoft Word, Data Entry, Training, Inventory Management, Customer Satisfaction, English, Teamwork, Social Media, Retail, Social Networking
Education
East Stroudsburg University of Pennsylvania 2013 — 2014
General Studies
Luzerne County Community College 2012 — 2013
General Studies
Brooke Edsall's Telerx Experience November 2014 - August 2015
Job Brian Center Health and Rehab Gastonia
Industry Hospital & Health Care
Experience
Brian Center Health & Rehab of Gastonia August 2015 - Present
Telerx November 2014 - August 2015
Interim HealthCare January 2013 - July 2014
Peak Resources Gastonia July 2000 - June 2012
Skills
Healthcare, Home Care, Hospitals
Education
Lenoir-Rhyne University 1995 — 1999
Bachelor of Arts, Human & Community Services
Brian Center Health & Rehab of Gastonia August 2015 - Present
Telerx November 2014 - August 2015
Interim HealthCare January 2013 - July 2014
Peak Resources Gastonia July 2000 - June 2012
Skills
Healthcare, Home Care, Hospitals
Education
Lenoir-Rhyne University 1995 — 1999
Bachelor of Arts, Human & Community Services
Jenna Bohinski Jenna Bohinski's Telerx Experience February 2007 - October 2007
Job Professional Customer Service Agent, Office Administrator, Nursing Student, and Photographer.
Industry Hospital & Health Care
Experience
Paul Hastings April 2008 - June 2011
Barnes & Noble November 2007 - January 2008
Telerx February 2007 - October 2007
ManpowerGroup January 1999 - September 2007
Bank of America September 2004 - August 2006
Blue Cross of Northeastern Pennsylvania August 2004 - November 2004
Skills
Customer Service, Employee Benefits, Data Entry, Research, Problem Solving, Outlook, Time Management, Online Research, Process Improvement, Telephone Skills, Team Building, Insurance, Phlebotomy, EKG, Medical Assisting, Medical Coding, Medical Billing
Education
McCann School of Business and Technology 2014 — 2015
Associate of Arts and Sciences (AAS), Medical/Clinical Assistant
Penn State University 2011 — 2013
A.A.S., Science, Biology
HCCC 2009 — 2011
Nursing
Penn State University 1996 — 1996
Computer Science
Paul Hastings April 2008 - June 2011
Barnes & Noble November 2007 - January 2008
Telerx February 2007 - October 2007
ManpowerGroup January 1999 - September 2007
Bank of America September 2004 - August 2006
Blue Cross of Northeastern Pennsylvania August 2004 - November 2004
Skills
Customer Service, Employee Benefits, Data Entry, Research, Problem Solving, Outlook, Time Management, Online Research, Process Improvement, Telephone Skills, Team Building, Insurance, Phlebotomy, EKG, Medical Assisting, Medical Coding, Medical Billing
Education
McCann School of Business and Technology 2014 — 2015
Associate of Arts and Sciences (AAS), Medical/Clinical Assistant
Penn State University 2011 — 2013
A.A.S., Science, Biology
HCCC 2009 — 2011
Nursing
Penn State University 1996 — 1996
Computer Science
Conlin Monaco Conlin Monaco's Telerx Experience July 2015 - Present
Job Customer Service and Sales Representative at Roger's Produce
Industry Food Production
Experience
Telerx July 2015 - Present
Roger's Produce July 2014 - Present
DPL Painting December 2013 - December 2014
GameStop Corporation November 2011 - November 2013
Digital Sign ID September 2011 - April 2012
Rendner’s Food Markers January 2011 - November 2011
Ross Stores January 2010 - December 2010
Giant Food June 2007 - August 2009
Skills
Photoshop, Adobe Creative Suite, Customer Service, Retail, Illustrator, Social Media, Teamwork, Windows, Inventory Management, Word, PowerPoint, Microsoft Office, Excel, Time Management, Customer Relations, Writing, Problem Solving, Painting, Landscaping, Sales, Market Research, Marketing, Social Media Marketing, Leadership, Wri, Food Industry, Team Management, Microsoft Word, Microsoft Excel
Education
University of Advancing Technology 2009 — 2012
Game Design, Video Game Design
Kutztown University of Pennsylvania 2007 — 2009
Transferred, Electronic Media Major
Telerx July 2015 - Present
Roger's Produce July 2014 - Present
DPL Painting December 2013 - December 2014
GameStop Corporation November 2011 - November 2013
Digital Sign ID September 2011 - April 2012
Rendner’s Food Markers January 2011 - November 2011
Ross Stores January 2010 - December 2010
Giant Food June 2007 - August 2009
Skills
Photoshop, Adobe Creative Suite, Customer Service, Retail, Illustrator, Social Media, Teamwork, Windows, Inventory Management, Word, PowerPoint, Microsoft Office, Excel, Time Management, Customer Relations, Writing, Problem Solving, Painting, Landscaping, Sales, Market Research, Marketing, Social Media Marketing, Leadership, Wri, Food Industry, Team Management, Microsoft Word, Microsoft Excel
Education
University of Advancing Technology 2009 — 2012
Game Design, Video Game Design
Kutztown University of Pennsylvania 2007 — 2009
Transferred, Electronic Media Major
Freida Young Freida Young's Telerx Experience August 2007 - May 2009
Job Cashier at Cracker Barrel
Industry Restaurants
Experience
Cracker Barrel April 2011 - Present
Telerx August 2007 - May 2009
Duke Energy Corporation April 2006 - April 2007
Bank of America/Exult June 2002 - January 2004
Bank of America/Exult January 2001 - May 2002
Bank of America June 1997 - December 2000
NationsBank June 1992 - May 1997
Skills
Customer Service, Food Service, Public Speaking, Cash Register, Time Management, Cashiering, Data Entry, Filing, Customer Satisfaction, Teamwork, Marketing, Management, Inventory Management, Retail, Catering, Computer Proficiency, Problem Solving, Customer Experience
Education
Cleveland Community College 2010 — 2013
Associate in Applied Science Degree, Medical Office Management/Administration, 3.5 GPA
King's College 1991 — 1992
Diploma, Accounting, 2.0 GPA
Kings Mountain High 1988 — 1991
Diploma, High School, 2.5 GPA
Cracker Barrel April 2011 - Present
Telerx August 2007 - May 2009
Duke Energy Corporation April 2006 - April 2007
Bank of America/Exult June 2002 - January 2004
Bank of America/Exult January 2001 - May 2002
Bank of America June 1997 - December 2000
NationsBank June 1992 - May 1997
Skills
Customer Service, Food Service, Public Speaking, Cash Register, Time Management, Cashiering, Data Entry, Filing, Customer Satisfaction, Teamwork, Marketing, Management, Inventory Management, Retail, Catering, Computer Proficiency, Problem Solving, Customer Experience
Education
Cleveland Community College 2010 — 2013
Associate in Applied Science Degree, Medical Office Management/Administration, 3.5 GPA
King's College 1991 — 1992
Diploma, Accounting, 2.0 GPA
Kings Mountain High 1988 — 1991
Diploma, High School, 2.5 GPA
Pamela Sloan Pamela Sloan's Telerx Experience February 2002 - August 2006
Job Regional Sales Director at Ameriplan
Industry Health, Wellness and Fitness
Experience
Ameriplan March 2012 - Present
AmeriplanUSA March 2011 - March 2012
Telerx February 2002 - August 2006
Skills
Coaching, Team Building, Customer Service, Mentoring, Home Based Business, Small Business, Public Speaking, Leadership, Sales, Marketing, Entrepreneurship, Social Networking, Training, Direct Sales, Online Advertising, Social Media, Team Leadership
Education
Kutztown University of Pennsylvania 1981 — 1983
Liberal Arts/Spanish
Plymouth Whitemarsh Senior High 1978 — 1981
Ameriplan March 2012 - Present
AmeriplanUSA March 2011 - March 2012
Telerx February 2002 - August 2006
Skills
Coaching, Team Building, Customer Service, Mentoring, Home Based Business, Small Business, Public Speaking, Leadership, Sales, Marketing, Entrepreneurship, Social Networking, Training, Direct Sales, Online Advertising, Social Media, Team Leadership
Education
Kutztown University of Pennsylvania 1981 — 1983
Liberal Arts/Spanish
Plymouth Whitemarsh Senior High 1978 — 1981
Stephen Konzelman's Telerx Experience December 2008 - November 2010
Job MLSN Strategy & Performance Analyst at Bank of America Merrill Lynch
Industry Financial Services
Experience
Bank of America Merrill Lynch April 2015 - Present
Bank of America Merrill Lynch November 2013 - April 2015
Bank of America Merrill Lynch August 2013 - November 2013
Bank of America Merrill Lynch November 2010 - August 2013
Telerx December 2008 - November 2010
Commerce Bancorp May 2006 - January 2008
Commerce Bancorp August 2004 - May 2006
Skills
Customer Service, Microsoft Excel, Process Improvement, Management, Training, Financial Analysis, Banking, Employee Relations, PowerPoint, Strategic Planning, Project Management, SharePoint, Outlook, Lotus Notes, Leadership Management, Qfiniti, Folio, Wilke-Thorton, Oracle Business..., Metrics Reporting, Investments, Financial Services, Finance, Microsoft Word, Microsoft Office, Leadership
Education
Montgomery County Community College
Business Administration
Bank of America Merrill Lynch April 2015 - Present
Bank of America Merrill Lynch November 2013 - April 2015
Bank of America Merrill Lynch August 2013 - November 2013
Bank of America Merrill Lynch November 2010 - August 2013
Telerx December 2008 - November 2010
Commerce Bancorp May 2006 - January 2008
Commerce Bancorp August 2004 - May 2006
Skills
Customer Service, Microsoft Excel, Process Improvement, Management, Training, Financial Analysis, Banking, Employee Relations, PowerPoint, Strategic Planning, Project Management, SharePoint, Outlook, Lotus Notes, Leadership Management, Qfiniti, Folio, Wilke-Thorton, Oracle Business..., Metrics Reporting, Investments, Financial Services, Finance, Microsoft Word, Microsoft Office, Leadership
Education
Montgomery County Community College
Business Administration
Tymika Odle's Telerx Experience September 2014 - Present
Job Account Representative III at Telerx
Industry Telecommunications
Experience
Telerx September 2014 - Present
Telerx October 2013 - September 2014
Comcast Business Class July 2012 - March 2013
Cenlar FSB January 2012 - July 2012
Educational Testing Service (ETS) August 2010 - November 2011
Skills
Telecommunications, Telephony, Call Centers, Wireless, Broadband, Ethernet, Managed Services, Computer Network..., Gym, Real Estate, Education, Transportation, Management, Training, Problem Solving, Technical Support, Customer Experience, Customer Service, Leadership, Troubleshooting, Analysis, CRM, Process Improvement, Vendor Management
Education
Thomas Edison State College 2010 — 2016
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Laguardia Community College 2002 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Telerx September 2014 - Present
Telerx October 2013 - September 2014
Comcast Business Class July 2012 - March 2013
Cenlar FSB January 2012 - July 2012
Educational Testing Service (ETS) August 2010 - November 2011
Skills
Telecommunications, Telephony, Call Centers, Wireless, Broadband, Ethernet, Managed Services, Computer Network..., Gym, Real Estate, Education, Transportation, Management, Training, Problem Solving, Technical Support, Customer Experience, Customer Service, Leadership, Troubleshooting, Analysis, CRM, Process Improvement, Vendor Management
Education
Thomas Edison State College 2010 — 2016
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Laguardia Community College 2002 — 2007
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Koral Dawn Novak's Telerx Experience July 2013 - March 2015
Job Social Media and Data Specialist
Industry Consumer Services
Experience
GE Healthcare April 2015 - Present
Verizon Wireless April 2015 - Present
Paperdroids.com October 2013 - May 2015
Telerx July 2013 - March 2015
iDropped Nanticoke December 2013 - July 2014
Futuristic Innovative Graphics May 2013 - July 2013
Greenwald Berk Agency LLC August 2011 - May 2013
Sunny Delight Beverages Co. May 2011 - July 2011
JCPenny Portraits June 2010 - January 2011
Forever 21 March 2009 - June 2010
Skills
Social Media, Graphic Design, Facebook, Social Networking, Photography, Microsoft Excel, Customer Service, Sales, Web Design, YouTube, PowerPoint, Microsoft Word, Microsoft Office, Time Management, Outlook, Writing, Art, Fine Art, Digital Photography, Marketing, Illustrator, Photoshop, Blogging, Social Media Marketing, Advertising, Online Marketing, SEO, Editing, Newsletters, Marketing Strategy, Online Advertising, Public Speaking, Account Management, Creative Writing, InDesign, Mac, SEM, CRM, Copywriting, Team Building, Google Analytics, Data Entry, Media Relations, Email Marketing, WordPress
Education
Middlesex County College 2008 — 2010
Associate of Applied Sciences, Graphic Design/Advertising Art
Middlesex County College 2008 — 2010
Associates Degree in Applied Science, Media Arts and Design
South River High School 2004-2008 2004 — 2008
A, Art/Art Studies, General
GE Healthcare April 2015 - Present
Verizon Wireless April 2015 - Present
Paperdroids.com October 2013 - May 2015
Telerx July 2013 - March 2015
iDropped Nanticoke December 2013 - July 2014
Futuristic Innovative Graphics May 2013 - July 2013
Greenwald Berk Agency LLC August 2011 - May 2013
Sunny Delight Beverages Co. May 2011 - July 2011
JCPenny Portraits June 2010 - January 2011
Forever 21 March 2009 - June 2010
Skills
Social Media, Graphic Design, Facebook, Social Networking, Photography, Microsoft Excel, Customer Service, Sales, Web Design, YouTube, PowerPoint, Microsoft Word, Microsoft Office, Time Management, Outlook, Writing, Art, Fine Art, Digital Photography, Marketing, Illustrator, Photoshop, Blogging, Social Media Marketing, Advertising, Online Marketing, SEO, Editing, Newsletters, Marketing Strategy, Online Advertising, Public Speaking, Account Management, Creative Writing, InDesign, Mac, SEM, CRM, Copywriting, Team Building, Google Analytics, Data Entry, Media Relations, Email Marketing, WordPress
Education
Middlesex County College 2008 — 2010
Associate of Applied Sciences, Graphic Design/Advertising Art
Middlesex County College 2008 — 2010
Associates Degree in Applied Science, Media Arts and Design
South River High School 2004-2008 2004 — 2008
A, Art/Art Studies, General
Francois Bessing Francois Bessing's Telerx Experience February 2013 - May 2013
Job Founder CEO Lead Songwriter Vocalist at SocoPop Records LLC
Industry Music
Experience
SocoPop Records LLC March 2014 - Present
Kutztown University January 2015 - May 2015
Pa Dept of Labor & Ind. October 2013 - May 2014
Priccut August 2011 - March 2014
Telerx February 2013 - May 2013
iQor November 2012 - February 2013
Amazon August 2012 - October 2012
Wells Fargo Bank, N.A. August 2011 - February 2012
Lehigh Carbon Community College 2009 - 2011
Skills
French-speaking, Spanish-speaking, Customer Satisfaction, Customer Experience, Translation, Banking, IT Solutions, Computer Science, Grassroots Fundraising, Exceed Sales Goals, Goal Setting, Marketing Strategy, Team Leadership, Leadership Development, Youth Leadership, Singing, Songwriting, Musicians, Social Media Marketing, Budget Setting, Resilience, Pivot, Microsoft Office, Mac, Software Documentation, Cultural Diversity, Chess, Strategic Planning, Semantics, Philosophy, Religion, Plugins, Web Browsing, Virus Removal, Malware Analysis, Trojans, Microsoft Excel, Executive Management, Gold, Idea Generation, Future Leaders, Youth Culture, Trend Analysis, Multicultural, French, Marketing, Online Advertising, E-commerce, Web 2.0, Email Marketing
Education
Kutztown University of Pennsylvania 2014 — 2018
Music Performance, Voice Emphasis
Lehigh Carbon Community College 2007 — 2011
N/A-Dropout, Business Administration, Management and Operations
Tamaqua Area Senior High School 2006 — 2007
High School Diploma, English/Math/French/Geography
SocoPop Records LLC March 2014 - Present
Kutztown University January 2015 - May 2015
Pa Dept of Labor & Ind. October 2013 - May 2014
Priccut August 2011 - March 2014
Telerx February 2013 - May 2013
iQor November 2012 - February 2013
Amazon August 2012 - October 2012
Wells Fargo Bank, N.A. August 2011 - February 2012
Lehigh Carbon Community College 2009 - 2011
Skills
French-speaking, Spanish-speaking, Customer Satisfaction, Customer Experience, Translation, Banking, IT Solutions, Computer Science, Grassroots Fundraising, Exceed Sales Goals, Goal Setting, Marketing Strategy, Team Leadership, Leadership Development, Youth Leadership, Singing, Songwriting, Musicians, Social Media Marketing, Budget Setting, Resilience, Pivot, Microsoft Office, Mac, Software Documentation, Cultural Diversity, Chess, Strategic Planning, Semantics, Philosophy, Religion, Plugins, Web Browsing, Virus Removal, Malware Analysis, Trojans, Microsoft Excel, Executive Management, Gold, Idea Generation, Future Leaders, Youth Culture, Trend Analysis, Multicultural, French, Marketing, Online Advertising, E-commerce, Web 2.0, Email Marketing
Education
Kutztown University of Pennsylvania 2014 — 2018
Music Performance, Voice Emphasis
Lehigh Carbon Community College 2007 — 2011
N/A-Dropout, Business Administration, Management and Operations
Tamaqua Area Senior High School 2006 — 2007
High School Diploma, English/Math/French/Geography
Sal Sturiale's Telerx Experience August 2011 - Present
Job Mobility Analyst at Telerx
Industry Pharmaceuticals
Experience
Sanofi-Aventis August 2011 - Present
Telerx August 2011 - Present
Avtech Institute of Technology June 2011 - August 2011
Professional Service Group April 2010 - August 2011
Verizon Wireless April 2006 - April 2010
Verizon Wireless March 2005 - April 2006
Verizon Wireless January 2003 - March 2005
Telcordia Technologies June 1998 - October 2001
Bellcore May 1997 - June 1998
Bellcore September 1988 - May 1997
Skills
Mainframe, XP, Operating Systems, JCL, Hardware, DB2, Lotus Notes, SQL, Software, Internet Explorer, TSO, HTML, Outlook, VTAM, z/OS
Education
AVTECH Institute of Technology (South Plainfield, NJ) 2010 — 2011
Certificate of completion for MCITP, Security+ and CCNA, CompTIA Security +, Windows 7, MCITP, CCNA
Monmouth University 1973 — 1978
BS, Business Administration
Sanofi-Aventis August 2011 - Present
Telerx August 2011 - Present
Avtech Institute of Technology June 2011 - August 2011
Professional Service Group April 2010 - August 2011
Verizon Wireless April 2006 - April 2010
Verizon Wireless March 2005 - April 2006
Verizon Wireless January 2003 - March 2005
Telcordia Technologies June 1998 - October 2001
Bellcore May 1997 - June 1998
Bellcore September 1988 - May 1997
Skills
Mainframe, XP, Operating Systems, JCL, Hardware, DB2, Lotus Notes, SQL, Software, Internet Explorer, TSO, HTML, Outlook, VTAM, z/OS
Education
AVTECH Institute of Technology (South Plainfield, NJ) 2010 — 2011
Certificate of completion for MCITP, Security+ and CCNA, CompTIA Security +, Windows 7, MCITP, CCNA
Monmouth University 1973 — 1978
BS, Business Administration
Debra Craig's Telerx Experience November 2002 - March 2004
Job Customer Service Representive / Administrative Assistant
Industry Internet
Experience
PenTeleData August 2006 - Present
Shari Noctor R/Max Unlimited January 2006 - August 2006
Commercial Transportation Inc March 2004 - November 2005
Telerx November 2002 - March 2004
Hobbie Staffing July 2002 - November 2002
Office Team May 2002 - July 2002
RCN August 2000 - February 2002
Olsten Staffing October 1997 - June 1998
Olsten Staffing August 1997 - October 1997
Palmerton Telephone January 1995 - August 1997
Skills
Word, Excel, Power..., Time Management, Training, Data Entry, Management, Customer Service, Typing, Call Centers, Sales, Spreadsheets, Administrative...
Education
Lehigh Carbon Community College 2001 — 2001
Management Transition
Palmerton Area High School 1972 — 1972
Military Dependent- Many schools
PenTeleData August 2006 - Present
Shari Noctor R/Max Unlimited January 2006 - August 2006
Commercial Transportation Inc March 2004 - November 2005
Telerx November 2002 - March 2004
Hobbie Staffing July 2002 - November 2002
Office Team May 2002 - July 2002
RCN August 2000 - February 2002
Olsten Staffing October 1997 - June 1998
Olsten Staffing August 1997 - October 1997
Palmerton Telephone January 1995 - August 1997
Skills
Word, Excel, Power..., Time Management, Training, Data Entry, Management, Customer Service, Typing, Call Centers, Sales, Spreadsheets, Administrative...
Education
Lehigh Carbon Community College 2001 — 2001
Management Transition
Palmerton Area High School 1972 — 1972
Military Dependent- Many schools
Krista Eiser Krista Eiser's Telerx Experience 2006 - 2006
Job Senior Solutions Consultant at Ipro Tech
Industry Legal Services
Experience
IPRO Tech November 2012 - Present
Encore Discovery Solutions / Epiq Systems December 2008 - November 2012
Merck December 2006 - March 2008
Telerx 2006 - 2006
Skills
Software Documentation, Microsoft SQL Server, SharePoint, Document Management, SQL, Databases, Relativity, Business Analysis, Troubleshooting, Visio, Access, Software Project...
Education
McDaniel College 2002 — 2006
BA, Computer Science
IPRO Tech November 2012 - Present
Encore Discovery Solutions / Epiq Systems December 2008 - November 2012
Merck December 2006 - March 2008
Telerx 2006 - 2006
Skills
Software Documentation, Microsoft SQL Server, SharePoint, Document Management, SQL, Databases, Relativity, Business Analysis, Troubleshooting, Visio, Access, Software Project...
Education
McDaniel College 2002 — 2006
BA, Computer Science
Harold Greene Harold Greene's Telerx Experience November 1998 - June 2006
Job EMT at Northern Valley EMS
Industry Warehousing
Experience
Global Spectrum August 2014 - Present
Lehigh Valley Iron Pigs 2010 - Present
Northern Valley EMS February 2008 - Present
Kistler O'Brien Fire Protection March 2006 - Present
Telerx November 1998 - June 2006
Skills
Training, Fire Safety, Contract Management, Engineering, Customer Service, Construction, Operations Management, Microsoft Office, Management, Sales
Education
Kutztown University of Pennsylvania
Bachelor's degree, Elementary Education and Teaching - Music
Lehigh Carbon Community College
Associate of Arts (A.A.), Education
Global Spectrum August 2014 - Present
Lehigh Valley Iron Pigs 2010 - Present
Northern Valley EMS February 2008 - Present
Kistler O'Brien Fire Protection March 2006 - Present
Telerx November 1998 - June 2006
Skills
Training, Fire Safety, Contract Management, Engineering, Customer Service, Construction, Operations Management, Microsoft Office, Management, Sales
Education
Kutztown University of Pennsylvania
Bachelor's degree, Elementary Education and Teaching - Music
Lehigh Carbon Community College
Associate of Arts (A.A.), Education
Danielle McCLure's Telerx Experience March 2007 - August 2007
Job Clean Room Cable Assembly Supervisor at MicroCoax, Inc.
Industry Defense & Space
Experience
Micro-Coax, Inc. February 2015 - Present
Micro-Coax February 2012 - February 2015
Micro-Coax December 2007 - February 2012
Telerx March 2007 - August 2007
Skills
Strategic Planning, Process Improvement, Microsoft Excel, Microsoft Office, Microsoft Word, Microsoft Office 2007, Blueprint Reading, Quality Assurance, Measurement Tools, Production Support, Aerospace Manufacturing, Manufacturing Operations, Team Leadership, Situational Leadership, Strategic Leadership, Leadership Development, Manufacturing, Lean Manufacturing, Process Engineering, Six Sigma, Continuous Improvement, Management
Education
Montgomery County Community College
Business Administration
Micro-Coax, Inc. February 2015 - Present
Micro-Coax February 2012 - February 2015
Micro-Coax December 2007 - February 2012
Telerx March 2007 - August 2007
Skills
Strategic Planning, Process Improvement, Microsoft Excel, Microsoft Office, Microsoft Word, Microsoft Office 2007, Blueprint Reading, Quality Assurance, Measurement Tools, Production Support, Aerospace Manufacturing, Manufacturing Operations, Team Leadership, Situational Leadership, Strategic Leadership, Leadership Development, Manufacturing, Lean Manufacturing, Process Engineering, Six Sigma, Continuous Improvement, Management
Education
Montgomery County Community College
Business Administration
Richard Cocchi Richard Cocchi's Telerx Experience March 2004 - April 2006
Job Senior eDiscovery Project Manager
Industry Legal Services
Experience
TransPerfect Legal Solutions October 2012 - Present
Dechert LLP April 2008 - October 2012
Merck April 2006 - March 2008
Telerx March 2004 - April 2006
Skills
Document Management, Litigation Support, ESI, CaseLogistix, Ipro E-Capture, Business Analysis, Litigation, Adobe Acrobat, IPRO, Legal Assistance, Relativity, LiveNote, Legal Discovery, Project Management, Document Review
Education
Hatboro-Horsham Senior High School
Lehigh University
TransPerfect Legal Solutions October 2012 - Present
Dechert LLP April 2008 - October 2012
Merck April 2006 - March 2008
Telerx March 2004 - April 2006
Skills
Document Management, Litigation Support, ESI, CaseLogistix, Ipro E-Capture, Business Analysis, Litigation, Adobe Acrobat, IPRO, Legal Assistance, Relativity, LiveNote, Legal Discovery, Project Management, Document Review
Education
Hatboro-Horsham Senior High School
Lehigh University
Ellyn Ramich Ellyn Ramich's Telerx Experience September 2011 - Present
Job Writer
Industry Writing and Editing
Experience
Telerx September 2011 - Present
Author of 411 September 2010 - Present
Ellyn Ramich Publishing September 2010 - Present
Verizon July 2004 - December 2009
AT&T April 1993 - September 1995
Skills
Editing, Public Speaking, Publishing, Books, Copywriting, Publications, Creative Writing, Storytelling, Higher Education, Customer Service, Published Author, Social Media
Education
Marywood University 1993 — 1998
BA, English
Telerx September 2011 - Present
Author of 411 September 2010 - Present
Ellyn Ramich Publishing September 2010 - Present
Verizon July 2004 - December 2009
AT&T April 1993 - September 1995
Skills
Editing, Public Speaking, Publishing, Books, Copywriting, Publications, Creative Writing, Storytelling, Higher Education, Customer Service, Published Author, Social Media
Education
Marywood University 1993 — 1998
BA, English
Joseph Grady's Telerx Experience June 2004 - September 2006
Job President & CoFounder @ Study by App
Industry E-Learning
Experience
Study by App, LLC August 2009 - Present
Phillipsburg School District September 2005 - Present
Telerx June 2004 - September 2006
Skills
Educational Technology, Curriculum Design, Strategic Planning, Teaching, Public Speaking, Instructional Design, Curriculum Development, Writing, Program Management, Process Engineering, Project Management, Grant Writing, Leadership, Editing, Microsoft Excel, Tutoring, Staff Development, Research, Classroom, Community Outreach, Management, Microsoft Office, Microsoft Word, E-Learning, PowerPoint, Science, Team Building, Higher Education
Education
Moravian College 2000 — 2004
B.S., Biology
Study by App, LLC August 2009 - Present
Phillipsburg School District September 2005 - Present
Telerx June 2004 - September 2006
Skills
Educational Technology, Curriculum Design, Strategic Planning, Teaching, Public Speaking, Instructional Design, Curriculum Development, Writing, Program Management, Process Engineering, Project Management, Grant Writing, Leadership, Editing, Microsoft Excel, Tutoring, Staff Development, Research, Classroom, Community Outreach, Management, Microsoft Office, Microsoft Word, E-Learning, PowerPoint, Science, Team Building, Higher Education
Education
Moravian College 2000 — 2004
B.S., Biology
Jay Jay Romano Jay Jay Romano's Telerx Experience May 2013 - Present
Job Account Manager Campbells at Telerx
Industry Consumer Services
Experience
Telerx May 2013 - Present
Telerx July 2012 - Present
Telerx Marketing, Inc. 1999 - August 2012
Telerx September 2001 - July 2012
Skills
Call Center, Coaching, Customer Satisfaction, Customer Service, Team Building, Contact Centers, Call Centers, Training, Process Improvement, Employee Relations, Operations Management, Customer Experience, Customer Retention, Performance Management, Team Leadership, Workforce Management
Education
Luzerne County Community College 1993 — 1995
Mortuary Science
Northern Michigan University 1992 — 1993
History/Geography
Lock Haven University of Pennsylvania 1991 — 1992
Telerx May 2013 - Present
Telerx July 2012 - Present
Telerx Marketing, Inc. 1999 - August 2012
Telerx September 2001 - July 2012
Skills
Call Center, Coaching, Customer Satisfaction, Customer Service, Team Building, Contact Centers, Call Centers, Training, Process Improvement, Employee Relations, Operations Management, Customer Experience, Customer Retention, Performance Management, Team Leadership, Workforce Management
Education
Luzerne County Community College 1993 — 1995
Mortuary Science
Northern Michigan University 1992 — 1993
History/Geography
Lock Haven University of Pennsylvania 1991 — 1992
Susan Peiffer's Telerx Experience December 2000 - Present
Job Account Supervisor, Digital Consumer Relations, at Telerx
Industry Consumer Services
Experience
Telerx December 2000 - Present
Skills
Call Centers, Client Services, Customer Experience, CRM, Contact Centers, Call Center Development, Call Center Management, Digital Communication, Facebook, Twitter, Instagram, Customized Consumer..., Social Interaction, Operations Management
Education
Mansfield University of Pennsylvania
Some College Completed
Montgomery County Community College
Some College Courses Completed
Telerx December 2000 - Present
Skills
Call Centers, Client Services, Customer Experience, CRM, Contact Centers, Call Center Development, Call Center Management, Digital Communication, Facebook, Twitter, Instagram, Customized Consumer..., Social Interaction, Operations Management
Education
Mansfield University of Pennsylvania
Some College Completed
Montgomery County Community College
Some College Courses Completed
Amy Suda-Ruskey's Telerx Experience 2003 - 2005
Job Sr Human Resources Manager at HarperCollins Publishers
Industry Publishing
Experience
HarperCollins Publishers 2013 - Present
Mondelēz International October 2012 - October 2013
Kraft Foods Global Inc May 2011 - October 2012
CVS/Caremark Corporation August 2005 - May 2011
Telerx 2003 - 2005
College Misericordia 1999 - 2003
Career Preparatory Institute 1993 - 1996
Skills
Recruiting, Human Resources, Leadership, Management, Marketing, Employee Relations, Onboarding, Talent Acquisition, Performance Management, Talent Management, HRIS, Training, Employee Engagement, Succession Planning, Coaching
Education
Penn State University 1988 — 1993
Bachelor of Arts (BA), Broadcast Journalism
Misericordia University
Organizational Behavior, Human Resources
Greater Nanticoke - John S Fine High School
HarperCollins Publishers 2013 - Present
Mondelēz International October 2012 - October 2013
Kraft Foods Global Inc May 2011 - October 2012
CVS/Caremark Corporation August 2005 - May 2011
Telerx 2003 - 2005
College Misericordia 1999 - 2003
Career Preparatory Institute 1993 - 1996
Skills
Recruiting, Human Resources, Leadership, Management, Marketing, Employee Relations, Onboarding, Talent Acquisition, Performance Management, Talent Management, HRIS, Training, Employee Engagement, Succession Planning, Coaching
Education
Penn State University 1988 — 1993
Bachelor of Arts (BA), Broadcast Journalism
Misericordia University
Organizational Behavior, Human Resources
Greater Nanticoke - John S Fine High School
Ian Hincken's Telerx Experience November 2014 - Present
Job Senior Technical Project Manager: Telerx at Merck OnSite
Industry Pharmaceuticals
Experience
Telerx November 2014 - Present
Telerx July 2012 - Present
Telerx December 2011 - July 2012
Telerx April 2010 - December 2011
Columba Cottage Early Learning Center January 2009 - December 2009
Skills
Leadership, Cross-functional Team..., Management, Analysis, Vendor Management, Process Improvement, Project Management, Operations Management, Team Building, Strategic Planning, Project Planning, Business Analysis, Contract Negotiation, Team Leadership, CRM, Training, Marketing, Coaching
Education
Macquarie University
Temple University
Bachelor of Applied Science (B.A.Sc.), Early Childhood Development
Telerx November 2014 - Present
Telerx July 2012 - Present
Telerx December 2011 - July 2012
Telerx April 2010 - December 2011
Columba Cottage Early Learning Center January 2009 - December 2009
Skills
Leadership, Cross-functional Team..., Management, Analysis, Vendor Management, Process Improvement, Project Management, Operations Management, Team Building, Strategic Planning, Project Planning, Business Analysis, Contract Negotiation, Team Leadership, CRM, Training, Marketing, Coaching
Education
Macquarie University
Temple University
Bachelor of Applied Science (B.A.Sc.), Early Childhood Development
Megan Golobek's Telerx Experience June 2014 - Present
Job Account Supervisor Telerx Nestlé CBI
Industry Consumer Services
Experience
Telerx June 2014 - Present
Telerx May 2011 - June 2014
Telerx October 2008 - May 2011
Telerx September 2002 - October 2010
HealthNow (division of UnitedHealthCare) August 1998 - March 2002
Atlantic Coast Airlines United Express August 1994 - January 1997
Atlantic Coast Airlines United Express March 1991 - August 1994
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Quality Assurance, Coaching, Training, Data Entry, Time Management, Employee Relations, Call Centers, Software Documentation, Outlook, Customer Satisfaction, Operations Management, Team Building
Education
Luzerne County Community College 1987 — 1989
Associate's degree, Tourism and Travel Services Management
Telerx June 2014 - Present
Telerx May 2011 - June 2014
Telerx October 2008 - May 2011
Telerx September 2002 - October 2010
HealthNow (division of UnitedHealthCare) August 1998 - March 2002
Atlantic Coast Airlines United Express August 1994 - January 1997
Atlantic Coast Airlines United Express March 1991 - August 1994
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Quality Assurance, Coaching, Training, Data Entry, Time Management, Employee Relations, Call Centers, Software Documentation, Outlook, Customer Satisfaction, Operations Management, Team Building
Education
Luzerne County Community College 1987 — 1989
Associate's degree, Tourism and Travel Services Management
Tj Cheslock's Telerx Experience October 2010 - February 2012
Job Warehouse Worker at Amazon
Industry Insurance
Experience
Amazon October 2013 - Present
Telerx October 2010 - February 2012
T-Mobile August 2008 - October 2008
Manpower June 2008 - August 2008
The Guardian March 2004 - March 2008
Kelly Services January 2004 - March 2004
National Penn Bank October 2002 - December 2003
H&R Block January 2003 - April 2003
Victaulic Company of America May 2000 - October 2000
Skills
Customer Service, Microsoft Office, Time Management, Sales, Retail, Account Management
Education
Mansfield University of Pennsylvania 1992 — 1998
Mansfield University of Pennsylvania 1992 — 1998
Bachelor's Degree, Economics, 2.6
Amazon October 2013 - Present
Telerx October 2010 - February 2012
T-Mobile August 2008 - October 2008
Manpower June 2008 - August 2008
The Guardian March 2004 - March 2008
Kelly Services January 2004 - March 2004
National Penn Bank October 2002 - December 2003
H&R Block January 2003 - April 2003
Victaulic Company of America May 2000 - October 2000
Skills
Customer Service, Microsoft Office, Time Management, Sales, Retail, Account Management
Education
Mansfield University of Pennsylvania 1992 — 1998
Mansfield University of Pennsylvania 1992 — 1998
Bachelor's Degree, Economics, 2.6
Peter Kerrick's Telerx Experience May 2013 - October 2014
Job Customer Service Manager
Industry Internet
Experience
Web.com 2014 - Present
Telerx May 2013 - October 2014
Web.com November 2002 - May 2013
Skills
Call Center, Customer Satisfaction, Customer Service, Process Improvement, Team Leadership, Customer Relations, Supervisory Skills, Problem Solving, Negotiation, Domain Names, Cross-functional Team..., Product Management, Employee Training, Security, Vendor Management, Customer Experience, Leadership, Account Management, Call Centers, Project Planning, Software Documentation, Management, Telephone Skills, Training, Workforce Management, Sales, Customer Retention, Project Management, Strategy, Analytics, CRM, Call Center Development, Strategic Partnerships, Time Management, Team Management, Business Development, Social Networking, Outsourcing
Education
Misericordia University 2007 — 2012
B.A., Government, Law, and National Security, Cum Laude
Luzerne County Community College
Associate of Science (A.S.), Social Sciences
Web.com 2014 - Present
Telerx May 2013 - October 2014
Web.com November 2002 - May 2013
Skills
Call Center, Customer Satisfaction, Customer Service, Process Improvement, Team Leadership, Customer Relations, Supervisory Skills, Problem Solving, Negotiation, Domain Names, Cross-functional Team..., Product Management, Employee Training, Security, Vendor Management, Customer Experience, Leadership, Account Management, Call Centers, Project Planning, Software Documentation, Management, Telephone Skills, Training, Workforce Management, Sales, Customer Retention, Project Management, Strategy, Analytics, CRM, Call Center Development, Strategic Partnerships, Time Management, Team Management, Business Development, Social Networking, Outsourcing
Education
Misericordia University 2007 — 2012
B.A., Government, Law, and National Security, Cum Laude
Luzerne County Community College
Associate of Science (A.S.), Social Sciences
Dawn Messina's Telerx Experience July 1988 - February 2012
Job Sr. Business Analyst at TMNA Services, LLC.
Industry Information Technology and Services
Experience
TMNA Services, LLC. September 2013 - Present
TMNA Services, LLC. January 2013 - Present
Leaders in Seasoned Technical Business Analysis Greater Philadelphia Area 2012 - Present
WRB Communications, Inc. October 2012 - January 2013
Telerx July 1988 - February 2012
Toner Cable Equipment July 1985 - November 1988
Skills
Business Analysis, Call Center, IVR, Contact Centers, Vendor Management, Customer Experience, Workforce Management, CTI, Inbound Marketing, Outsourcing, BPO, Process Improvement, ACD, Customer Satisfaction, Quality Assurance, Project Management, Business Intelligence, Program Management, Speech Recognition, CRM, Team Leadership, SharePoint, Change Management, Customer Service, Business Process..., Visio, Training, Performance Management, Team Building, Telecommunications, Oracle, Call Center Development, Siebel, Customer Retention, Operations Management, Integration, Software Documentation, Strategic Planning, SQL, Coaching, Access, Troubleshooting, Requirements Analysis, Microsoft SQL Server, Team Management, SDLC, SaaS
Education
Montgomery County Community College 1982 — 1986
Computer Science
TMNA Services, LLC. September 2013 - Present
TMNA Services, LLC. January 2013 - Present
Leaders in Seasoned Technical Business Analysis Greater Philadelphia Area 2012 - Present
WRB Communications, Inc. October 2012 - January 2013
Telerx July 1988 - February 2012
Toner Cable Equipment July 1985 - November 1988
Skills
Business Analysis, Call Center, IVR, Contact Centers, Vendor Management, Customer Experience, Workforce Management, CTI, Inbound Marketing, Outsourcing, BPO, Process Improvement, ACD, Customer Satisfaction, Quality Assurance, Project Management, Business Intelligence, Program Management, Speech Recognition, CRM, Team Leadership, SharePoint, Change Management, Customer Service, Business Process..., Visio, Training, Performance Management, Team Building, Telecommunications, Oracle, Call Center Development, Siebel, Customer Retention, Operations Management, Integration, Software Documentation, Strategic Planning, SQL, Coaching, Access, Troubleshooting, Requirements Analysis, Microsoft SQL Server, Team Management, SDLC, SaaS
Education
Montgomery County Community College 1982 — 1986
Computer Science
Chris Vargo's Telerx Experience June 1999 - July 2005
Job Fire Fighter at City of Bethlehem
Industry Public Safety
Experience
City of Bethlehem July 2005 - Present
Telerx June 1999 - July 2005
Education
Moravian College 1993 — 1997
City of Bethlehem July 2005 - Present
Telerx June 1999 - July 2005
Education
Moravian College 1993 — 1997
Megan Reade's Telerx Experience January 2007 - Present
Job Project Resource Person at Telerx
Industry Marketing and Advertising
Experience
Telerx January 2007 - Present
Star Pontiac GMC August 2006 - December 2006
Freeman Jewelers August 2004 - August 2006
Education
Moravian College 2001 — 2006
Telerx January 2007 - Present
Star Pontiac GMC August 2006 - December 2006
Freeman Jewelers August 2004 - August 2006
Education
Moravian College 2001 — 2006
Anthony Altomare's Telerx Experience October 2008 - April 2009
Job Project Manager at Bracket Global
Industry Information Technology and Services
Experience
Bracket Global July 2013 - Present
International SOS October 2011 - April 2013
Telerx October 2008 - April 2009
Merck November 1996 - 2008
Aetna March 1994 - November 1996
SmithKline 1989 - 1994
SmithKline Beecham 1989 - 1994
Siemens Medical Solutions 1987 - 1989
Skills
SDLC, PMP, Project Management, Software Development, Requirements Analysis, Testing, PL/SQL, Troubleshooting, Management, Leadership, Business Analysis, Training, Software Documentation, Integration, Vendor Management, SharePoint, Software Project..., Project Portfolio...
Education
La Salle University 1997 — 2002
MS, Computer Information Science
La Salle University 1983 — 1987
BA, Computer Science
Bracket Global July 2013 - Present
International SOS October 2011 - April 2013
Telerx October 2008 - April 2009
Merck November 1996 - 2008
Aetna March 1994 - November 1996
SmithKline 1989 - 1994
SmithKline Beecham 1989 - 1994
Siemens Medical Solutions 1987 - 1989
Skills
SDLC, PMP, Project Management, Software Development, Requirements Analysis, Testing, PL/SQL, Troubleshooting, Management, Leadership, Business Analysis, Training, Software Documentation, Integration, Vendor Management, SharePoint, Software Project..., Project Portfolio...
Education
La Salle University 1997 — 2002
MS, Computer Information Science
La Salle University 1983 — 1987
BA, Computer Science
Victoria Bodner's Telerx Experience April 2004 - February 2008
Job Mondelez International OTC Business Services Governance and Deduction Lead
Industry Consumer Goods
Experience
Mondelēz International March 2008 - Present
Telerx April 2004 - February 2008
Victoria Bodner Secretarial Services January 1999 - 2008
Gorann, Inc 1999 - 2008
Nabisco April 1984 - January 1999
Skills
Customer Service, Cross-functional Team..., Call Center, Customer Retention, Employee Engagement, Team Management, Management, Change Management, Product Management, Time Management, Sales, Retail, Inventory Management, Call Centers, Training, Customer Satisfaction
Education
King's College 1991 — 1992
Business
Coughlin High School
Mondelēz International March 2008 - Present
Telerx April 2004 - February 2008
Victoria Bodner Secretarial Services January 1999 - 2008
Gorann, Inc 1999 - 2008
Nabisco April 1984 - January 1999
Skills
Customer Service, Cross-functional Team..., Call Center, Customer Retention, Employee Engagement, Team Management, Management, Change Management, Product Management, Time Management, Sales, Retail, Inventory Management, Call Centers, Training, Customer Satisfaction
Education
King's College 1991 — 1992
Business
Coughlin High School
Denise Carpenter's Telerx Experience June 2005 - Present
Job eMedical Forum Moderator at Telerx
Industry Pharmaceuticals
Experience
Telerx June 2005 - Present
Kenan-Flagler Business School January 2009 - April 2009
Merck November 2000 - November 2004
Merck January 1998 - October 2000
Merck August 1995 - December 1997
Education
Lynchburg College 1991 — 1995
MBA
University of North Carolina at Chapel Hill 1985 — 1989
B.S., Biology
Telerx June 2005 - Present
Kenan-Flagler Business School January 2009 - April 2009
Merck November 2000 - November 2004
Merck January 1998 - October 2000
Merck August 1995 - December 1997
Education
Lynchburg College 1991 — 1995
MBA
University of North Carolina at Chapel Hill 1985 — 1989
B.S., Biology
Jerry DeLeo's Telerx Experience October 2000 - May 2005
Job Manager, Clinical Pharmacy Operations UHS Acute Care
Industry Hospital & Health Care
Experience
UHS November 2014 - Present
CHS 2007 - November 2014
Tenet Healthcare May 2005 - July 2007
Telerx October 2000 - May 2005
Kelly Scientific Resources July 1999 - October 2000
Neisenholtz Pharmacy 1998 - 1999
Skills
Pharmaceutical Industry, Informatics, Process Improvement, Public Speaking, Strategic Planning, Team Building, Customer Service, Healthcare, Hospitals, Microsoft Office, Healthcare Information..., Cross-functional Team..., Managed Care, Microsoft Excel, Healthcare Management, Clinical Research, Microsoft Word, Team Leadership, Pharmacy, Medicine
Education
University of Florida 2001 — 2005
Pharm.D., Pharmacy
Temple University 1996 — 1999
BS, Pharmacy
La Salle University 1987 — 1989
BA, Marketing
UHS November 2014 - Present
CHS 2007 - November 2014
Tenet Healthcare May 2005 - July 2007
Telerx October 2000 - May 2005
Kelly Scientific Resources July 1999 - October 2000
Neisenholtz Pharmacy 1998 - 1999
Skills
Pharmaceutical Industry, Informatics, Process Improvement, Public Speaking, Strategic Planning, Team Building, Customer Service, Healthcare, Hospitals, Microsoft Office, Healthcare Information..., Cross-functional Team..., Managed Care, Microsoft Excel, Healthcare Management, Clinical Research, Microsoft Word, Team Leadership, Pharmacy, Medicine
Education
University of Florida 2001 — 2005
Pharm.D., Pharmacy
Temple University 1996 — 1999
BS, Pharmacy
La Salle University 1987 — 1989
BA, Marketing
Kathleen Torkington's Telerx Experience April 2012 - December 2014
Job Experienced Operations Manager
Industry Outsourcing/Offshoring
Experience
Telerx April 2012 - December 2014
TMS Health April 2011 - August 2011
Sallie Mae January 2010 - April 2011
T-Mobile March 2005 - January 2009
Verizon Communications March 2004 - September 2004
Verizon March 1995 - April 2004
Skills
Customer Service, Quality Assurance, Compliance, Policy, Administration, Program Management, Requirements Analysis, Call Center, Process Improvement, Operations Management, Coaching, Team Building, Performance Management, Hiring, Customer Relations, Customer Satisfaction, Mentoring, Team Leadership, Problem Solving, Consultative Selling, Sales Management, Documentation, Customer Experience, Leadership Development, Telecommunications, Change Management, Billing, Excel, Employee Relations, Vendor Management, Microsoft Office, Analysis, Cross-functional Team..., Microsoft Excel, Call Centers, Project Management, Sales, Data Analysis, Time Management, Customer Retention, Marketing, Workforce Management, Training, Management, Contact Centers, Outsourcing, Employee Training, Call Center Development
Education
Marymount Manhattan College 1977 — 1981
BSJ, Journalism
University of Phoenix 1999 — 2001
BA, Business Management
Villanova University 2009 — 2009
Green Belt, Six Sigma
Loyola School 1973 — 1977
Telerx April 2012 - December 2014
TMS Health April 2011 - August 2011
Sallie Mae January 2010 - April 2011
T-Mobile March 2005 - January 2009
Verizon Communications March 2004 - September 2004
Verizon March 1995 - April 2004
Skills
Customer Service, Quality Assurance, Compliance, Policy, Administration, Program Management, Requirements Analysis, Call Center, Process Improvement, Operations Management, Coaching, Team Building, Performance Management, Hiring, Customer Relations, Customer Satisfaction, Mentoring, Team Leadership, Problem Solving, Consultative Selling, Sales Management, Documentation, Customer Experience, Leadership Development, Telecommunications, Change Management, Billing, Excel, Employee Relations, Vendor Management, Microsoft Office, Analysis, Cross-functional Team..., Microsoft Excel, Call Centers, Project Management, Sales, Data Analysis, Time Management, Customer Retention, Marketing, Workforce Management, Training, Management, Contact Centers, Outsourcing, Employee Training, Call Center Development
Education
Marymount Manhattan College 1977 — 1981
BSJ, Journalism
University of Phoenix 1999 — 2001
BA, Business Management
Villanova University 2009 — 2009
Green Belt, Six Sigma
Loyola School 1973 — 1977
Darren Elias's Telerx Experience July 2012 - Present
Job Programmer Analyst I
Industry Consumer Services
Experience
Telerx July 2012 - Present
Darren Elias Photography January 2008 - Present
Telerx September 2005 - July 2012
Circuit City May 1996 - August 1998
Skills
Customer Service, Process Improvement, Call Centers, Call Center, Vendor Management, Workforce Management, Contact Centers, Customer Satisfaction, Management, Leadership, Software Documentation, Quality Assurance, Operations Management, CRM
Education
Luzerne County Community College 1993 — 1994
Penn State University 1990 — 1991
Bishop Hoban High School 1986 — 1990
Telerx July 2012 - Present
Darren Elias Photography January 2008 - Present
Telerx September 2005 - July 2012
Circuit City May 1996 - August 1998
Skills
Customer Service, Process Improvement, Call Centers, Call Center, Vendor Management, Workforce Management, Contact Centers, Customer Satisfaction, Management, Leadership, Software Documentation, Quality Assurance, Operations Management, CRM
Education
Luzerne County Community College 1993 — 1994
Penn State University 1990 — 1991
Bishop Hoban High School 1986 — 1990
Steven Uholik's Telerx Experience January 1999 - December 2001
Job Director, Financial Planning & Analysis at OraSure Technologies
Industry Medical Devices
Experience
OraSure Technologies Finance DirectorOracle Corporation2001 - 2005
Telerx January 1999 - December 2001
SmithKline Beecham 1990 - 1999
Skills
Change Management, Process Improvement, Sarbanes-Oxley Act, Forecasting, Budgets, Financial Reporting, Strategic Planning, Financial Analysis, Cross-functional Team..., Business Process..., Leadership, Accounting, Strategic Financial..., Strategy, SAP, Mergers & Acquisitions, Pricing, Team Leadership, Analysis, Revenue Recognition, Project Management, Management, ERP, Mergers, Managerial Finance, Business Analysis, Business Intelligence, Business Planning, Business Strategy, Finance, Team Building, Six Sigma, Auditing, Competitive Analysis, Business Development, Project Planning, Access, Medical Devices, Financial Modeling, Program Management
Education
La Salle University - School of Business Administration 1986 — 1991
Finance/Economics
Saint Joseph's University - Erivan K. Haub School of Business
MBA, Finance
OraSure Technologies Finance DirectorOracle Corporation2001 - 2005
Telerx January 1999 - December 2001
SmithKline Beecham 1990 - 1999
Skills
Change Management, Process Improvement, Sarbanes-Oxley Act, Forecasting, Budgets, Financial Reporting, Strategic Planning, Financial Analysis, Cross-functional Team..., Business Process..., Leadership, Accounting, Strategic Financial..., Strategy, SAP, Mergers & Acquisitions, Pricing, Team Leadership, Analysis, Revenue Recognition, Project Management, Management, ERP, Mergers, Managerial Finance, Business Analysis, Business Intelligence, Business Planning, Business Strategy, Finance, Team Building, Six Sigma, Auditing, Competitive Analysis, Business Development, Project Planning, Access, Medical Devices, Financial Modeling, Program Management
Education
La Salle University - School of Business Administration 1986 — 1991
Finance/Economics
Saint Joseph's University - Erivan K. Haub School of Business
MBA, Finance
Anita Brennan's Telerx Experience July 2009 - September 2009
Job CoOwner/Project Manager at Keyser SelfDefense Products, LLC
Industry Retail
Experience
David's Bridal September 2014 - Present
Keyser Self-Defense Products, LLC March 2013 - Present
Primary Eye Care Associates August 2011 - September 2013
Graeme Park 2010 - 2013
TelerX July 2009 - September 2009
st. charles borromeo August 2008 - September 2008
GMAC ResCap January 2004 - December 2006
AstraZeneca 2001 - 2002
AstraZeneca 2000 - 2002
Skills
Access, Data Analysis, Data Entry, Marketing, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Project Planning, Spreadsheets, Databases
Education
Montgomery County Community College 2004 — 2008
Biological Sciences
David's Bridal September 2014 - Present
Keyser Self-Defense Products, LLC March 2013 - Present
Primary Eye Care Associates August 2011 - September 2013
Graeme Park 2010 - 2013
TelerX July 2009 - September 2009
st. charles borromeo August 2008 - September 2008
GMAC ResCap January 2004 - December 2006
AstraZeneca 2001 - 2002
AstraZeneca 2000 - 2002
Skills
Access, Data Analysis, Data Entry, Marketing, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Project Planning, Spreadsheets, Databases
Education
Montgomery County Community College 2004 — 2008
Biological Sciences
Joanna Poletti's Telerx Experience September 2014 - March 2015
Job Call Center Manager at Language Services Associates
Industry Facilities Services
Experience
Language Services Associates March 2015 - Present
Telerx September 2014 - March 2015
Telerx May 2006 - August 2013
Telerx June 2000 - October 2006
Skills
Operations Management, Customer Service, Call Center, Customer Satisfaction, Process Improvement, Event Planning, Training, Employee Training, System Administration, PowerPoint, Vendor Management, Project Management, Change Management, Microsoft Word, Microsoft Excel, Budgets, Performance Management, Call Centers, Customer Retention, Customer Experience, Management, Team Building, Access, Business Process..., Leadership, Team Leadership, Outsourcing, Coaching, Program Management, Human Resources, Software Documentation, CRM, Employee Relations, BPO, Project Planning
Education
Montgomery County Community College 1999 — 2002
Registered Nursing/Registered Nurse
North Penn High School 1995 — 1999
High School
Language Services Associates March 2015 - Present
Telerx September 2014 - March 2015
Telerx May 2006 - August 2013
Telerx June 2000 - October 2006
Skills
Operations Management, Customer Service, Call Center, Customer Satisfaction, Process Improvement, Event Planning, Training, Employee Training, System Administration, PowerPoint, Vendor Management, Project Management, Change Management, Microsoft Word, Microsoft Excel, Budgets, Performance Management, Call Centers, Customer Retention, Customer Experience, Management, Team Building, Access, Business Process..., Leadership, Team Leadership, Outsourcing, Coaching, Program Management, Human Resources, Software Documentation, CRM, Employee Relations, BPO, Project Planning
Education
Montgomery County Community College 1999 — 2002
Registered Nursing/Registered Nurse
North Penn High School 1995 — 1999
High School
William Noss's Telerx Experience 2014 - Present
Job International Controller at Telerx
Industry Pharmaceuticals
Experience
Telerx 2014 - Present
ViroPharma Incorporated 2013 - 2014
ViroPharma Incorporated 2010 - 2012
KPMG 2005 - 2010
Skills
Auditing, SEC filings, Finance, CPA, Financial Reporting, Accounting, Sarbanes-Oxley Act, Internal Controls, US GAAP, Financial Analysis, Financial Accounting, Internal Audit, Certified Public..., Member of AICPA, Financial Statements
Education
King's College 2002 — 2006
Bachelor, Accounting
Telerx 2014 - Present
ViroPharma Incorporated 2013 - 2014
ViroPharma Incorporated 2010 - 2012
KPMG 2005 - 2010
Skills
Auditing, SEC filings, Finance, CPA, Financial Reporting, Accounting, Sarbanes-Oxley Act, Internal Controls, US GAAP, Financial Analysis, Financial Accounting, Internal Audit, Certified Public..., Member of AICPA, Financial Statements
Education
King's College 2002 — 2006
Bachelor, Accounting
Brenda Jenkins's Telerx Experience June 2014 - Present
Job Call Center Representative at Telerx
Industry Pharmaceuticals
Experience
Telerx June 2014 - Present
Community Health Systems April 2014 - June 2014
Carolinas Healthcare System April 2013 - October 2013
Duke University Health System August 2012 - December 2012
Dynamic Computing Services August 2012 - December 2012
Premier, Inc. December 2010 - June 2012
The Reading Hospital and Medical Center August 2008 - December 2010
Holy Angels 1997 - 2005
Skills
Nursing, EMR, EHR, Healthcare Information..., Hospitals, Inpatient, CPOE, Informatics, Healthcare, Healthcare Management, Pediatrics, Ambulatory, Patient Safety, Clinical Research, Epic Systems, BLS, Physicians, Healthcare Consulting, HIPAA, Ambulatory Care, Meditech, Critical Care, Cerner, Quality Assurance, HL7, Software Documentation, ICU, Quality Improvement, Nursing Education, Healthcare Industry
Education
University of Phoenix 2006 — 2008
BSN, Nursing
Monroe Community College 1991 — 1994
AAS, Nursing
Telerx June 2014 - Present
Community Health Systems April 2014 - June 2014
Carolinas Healthcare System April 2013 - October 2013
Duke University Health System August 2012 - December 2012
Dynamic Computing Services August 2012 - December 2012
Premier, Inc. December 2010 - June 2012
The Reading Hospital and Medical Center August 2008 - December 2010
Holy Angels 1997 - 2005
Skills
Nursing, EMR, EHR, Healthcare Information..., Hospitals, Inpatient, CPOE, Informatics, Healthcare, Healthcare Management, Pediatrics, Ambulatory, Patient Safety, Clinical Research, Epic Systems, BLS, Physicians, Healthcare Consulting, HIPAA, Ambulatory Care, Meditech, Critical Care, Cerner, Quality Assurance, HL7, Software Documentation, ICU, Quality Improvement, Nursing Education, Healthcare Industry
Education
University of Phoenix 2006 — 2008
BSN, Nursing
Monroe Community College 1991 — 1994
AAS, Nursing
Craig Baenziger's Telerx Experience July 2015 - Present
Job Corporate Reporting Analyst at Telerx
Industry Outsourcing/Offshoring
Experience
Telerx July 2015 - Present
Telerx January 2014 - July 2015
Telerx October 2011 - January 2014
Telerx January 2010 - October 2011
Telerx July 2008 - January 2010
Telerx April 2006 - July 2008
Telerx March 2005 - April 2006
Skills
Contact Centers, Process Improvement, Call Centers, Customer Experience, Data Analysis, Customer Satisfaction, Microsoft Excel, Call Center, Training, Business Process..., Coaching, Customer Service, Knowledge Base, SharePoint, Performance Metrics, Metrics, Microsoft Office, Microsoft Word, Outsourcing, Access, Six Sigma, Inbound Marketing, Operations Management, Change Management, Project Management, Workforce Management, Instructional Design
Education
Kutztown University of Pennsylvania 1998 — 2002
Bachelor of Arts, English Literature
Telerx July 2015 - Present
Telerx January 2014 - July 2015
Telerx October 2011 - January 2014
Telerx January 2010 - October 2011
Telerx July 2008 - January 2010
Telerx April 2006 - July 2008
Telerx March 2005 - April 2006
Skills
Contact Centers, Process Improvement, Call Centers, Customer Experience, Data Analysis, Customer Satisfaction, Microsoft Excel, Call Center, Training, Business Process..., Coaching, Customer Service, Knowledge Base, SharePoint, Performance Metrics, Metrics, Microsoft Office, Microsoft Word, Outsourcing, Access, Six Sigma, Inbound Marketing, Operations Management, Change Management, Project Management, Workforce Management, Instructional Design
Education
Kutztown University of Pennsylvania 1998 — 2002
Bachelor of Arts, English Literature
Scott Harpersberger's Telerx Experience October 2003 - August 2005
Job Financial Services Professional
Industry Consumer Services
Experience
Benco Dental March 2008 - December 2009
CVS Caremark Corporation August 2005 - March 2008
Telerx October 2003 - August 2005
Pride Mobility Products May 2001 - June 2003
Frontier Communications May 1999 - December 2000
Education
Wilkes University 1991 — 1996
MBA, Business Administration
King's College 1988 — 1990
BS, business Administration
Benco Dental March 2008 - December 2009
CVS Caremark Corporation August 2005 - March 2008
Telerx October 2003 - August 2005
Pride Mobility Products May 2001 - June 2003
Frontier Communications May 1999 - December 2000
Education
Wilkes University 1991 — 1996
MBA, Business Administration
King's College 1988 — 1990
BS, business Administration
Tammy Hadsel's Telerx Experience March 2013 - August 2013
Job Admissions at ITT Technical Institute
Industry Outsourcing/Offshoring
Experience
WNS Global Services June 2015 - Present
Telerx March 2013 - August 2013
Telerx October 2011 - March 2013
Telerx June 2003 - October 2011
Skills
Outsourcing, Vendor Management, Change Management, Customer Experience, Call Center, Business Process..., Process Improvement, Call Centers, CRM, BPO, Contact Centers, Program Management, SDLC, Cross-functional Team..., Quality Assurance, Team Leadership, Business Intelligence, Business Analysis, Customer Satisfaction, Team Building
Education
Luzerne County Community College 1998 — 2000
Advanced Associate Degree Business Management Technology, Business
Wilma Boyd Career Schools 1981 — 1982
Certification, Travel and Hospitality
WNS Global Services June 2015 - Present
Telerx March 2013 - August 2013
Telerx October 2011 - March 2013
Telerx June 2003 - October 2011
Skills
Outsourcing, Vendor Management, Change Management, Customer Experience, Call Center, Business Process..., Process Improvement, Call Centers, CRM, BPO, Contact Centers, Program Management, SDLC, Cross-functional Team..., Quality Assurance, Team Leadership, Business Intelligence, Business Analysis, Customer Satisfaction, Team Building
Education
Luzerne County Community College 1998 — 2000
Advanced Associate Degree Business Management Technology, Business
Wilma Boyd Career Schools 1981 — 1982
Certification, Travel and Hospitality
Stephen Raysor's Telerx Experience July 2015 - Present
Job Account specialist
Industry Consumer Services
Experience
Telerx July 2015 - Present
Telerx July 2015 - Present
American Board of Internal Medicine January 2013 - March 2015
American Board of Internal Medicine March 2012 - January 2013
Telerx February 2011 - March 2012
Best Friends Total Pet Care December 2009 - May 2011
Pets Plus December 2005 - May 2009
Skills
Process Improvement, Customer Service, Research, Customer Satisfaction, Call Centers, Microsoft Office, Leadership
Education
Montgomery County Community College
Telerx July 2015 - Present
Telerx July 2015 - Present
American Board of Internal Medicine January 2013 - March 2015
American Board of Internal Medicine March 2012 - January 2013
Telerx February 2011 - March 2012
Best Friends Total Pet Care December 2009 - May 2011
Pets Plus December 2005 - May 2009
Skills
Process Improvement, Customer Service, Research, Customer Satisfaction, Call Centers, Microsoft Office, Leadership
Education
Montgomery County Community College
Jane Wojdula's Telerx Experience April 2010 - July 2011
Job Direct Sales/Customer Support at Siemens Healthcare
Industry Hospital & Health Care
Experience
Siemens Healthcare June 2012 - Present
Telerx April 2010 - July 2011
Skills
Performance Management, Employee Relations, Employee Engagement, HRIS, Talent Acquisition, Talent Management, Onboarding, Recruiting, Vendor Management, Training, Deferred Compensation, Benefits Administration, Succession Planning, Process Improvement, Coaching, Change Management, Employee Benefits, BPO, Organizational..., Outsourcing, Personnel Management, Workforce Planning
Education
Montgomery County Community College 1980 — 1986
Business, Business
Montgomery County Community College
Business Administration and Management, General
Siemens Healthcare June 2012 - Present
Telerx April 2010 - July 2011
Skills
Performance Management, Employee Relations, Employee Engagement, HRIS, Talent Acquisition, Talent Management, Onboarding, Recruiting, Vendor Management, Training, Deferred Compensation, Benefits Administration, Succession Planning, Process Improvement, Coaching, Change Management, Employee Benefits, BPO, Organizational..., Outsourcing, Personnel Management, Workforce Planning
Education
Montgomery County Community College 1980 — 1986
Business, Business
Montgomery County Community College
Business Administration and Management, General
Amy Shaffer's Telerx Experience May 2013 - May 2015
Job Payroll
Industry Human Resources
Experience
HYDAC TECHNOLOGY CORP June 2015 - Present
Telerx May 2013 - May 2015
Telerx May 2012 - April 2013
Good Shepherd Rehabilitation Network October 2008 - September 2011
LifePath, Inc. February 2008 - October 2008
Skills
Human Resources, Payroll, Deferred Compensation, ADP Payroll, Kronos Timekeeping, ADP Payforce, Ultipro, Humanic, Employee Benefits, Benefits Administration, HR Policies, Training, Coaching
Education
Kutztown University of Pennsylvania 2003 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General
HYDAC TECHNOLOGY CORP June 2015 - Present
Telerx May 2013 - May 2015
Telerx May 2012 - April 2013
Good Shepherd Rehabilitation Network October 2008 - September 2011
LifePath, Inc. February 2008 - October 2008
Skills
Human Resources, Payroll, Deferred Compensation, ADP Payroll, Kronos Timekeeping, ADP Payforce, Ultipro, Humanic, Employee Benefits, Benefits Administration, HR Policies, Training, Coaching
Education
Kutztown University of Pennsylvania 2003 — 2007
Bachelor of Science (B.S.), Business Administration and Management, General
Laura Bacher's Telerx Experience May 2003 - August 2012
Job Accounts Payable Clerk at Unbeatable Sale
Industry Outsourcing/Offshoring
Experience
Unbeatable Sale November 2012 - Present
Telerx May 2003 - August 2012
Telerx January 2001 - May 2003
Telerx January 2000 - January 2001
Telerx April 1999 - January 2000
Telerx September 1998 - April 1999
Skills
Call Center, Outsourcing, Program Management, Contact Centers, Customer Experience, Process Improvement, Customer Satisfaction, Inbound Marketing, Training, Project Management, Vendor Management, Workforce Management
Education
Moravian College 1993 — 1997
Bachelor of Music in Education, Music
Unbeatable Sale November 2012 - Present
Telerx May 2003 - August 2012
Telerx January 2001 - May 2003
Telerx January 2000 - January 2001
Telerx April 1999 - January 2000
Telerx September 1998 - April 1999
Skills
Call Center, Outsourcing, Program Management, Contact Centers, Customer Experience, Process Improvement, Customer Satisfaction, Inbound Marketing, Training, Project Management, Vendor Management, Workforce Management
Education
Moravian College 1993 — 1997
Bachelor of Music in Education, Music
Rita Schrap's Telerx Experience 1998 - 2012
Job Nurse Case Manager at Aetna
Industry Pharmaceuticals
Experience
Aetna 2012 - Present
Telerx 1998 - 2012
McNeil Consumer Healthcare 1996 - 1998
Rydal Park 1979 - 1996
Skills
Healthcare, Medicine, Hospitals, Medical Terminology, Pharmaceutical Industry, Healthcare Management, New Hire Orientations, Customer Service
Education
Philadelphia University 1995 — 1999
Health/Health Care Administration/Management, A
Montgomery County Community College 1988 — 1990
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Rolling Hill Hospital School of Nursing 1966 — 1967
Nursing, Licensed Practical Nurse
Aetna 2012 - Present
Telerx 1998 - 2012
McNeil Consumer Healthcare 1996 - 1998
Rydal Park 1979 - 1996
Skills
Healthcare, Medicine, Hospitals, Medical Terminology, Pharmaceutical Industry, Healthcare Management, New Hire Orientations, Customer Service
Education
Philadelphia University 1995 — 1999
Health/Health Care Administration/Management, A
Montgomery County Community College 1988 — 1990
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Rolling Hill Hospital School of Nursing 1966 — 1967
Nursing, Licensed Practical Nurse
Bethann Ziegler's Telerx Experience September 1998 - September 2000
Job Insurance Professional
Industry Medical Practice
Experience
Liberty Mutual Insurance 2001 - 2009
Telerx September 1998 - September 2000
Skills
Certificate in Medical..., Knowledge of Medical..., Knowledge of ICD-9-CM,..., Excellent customer..., Versaform, Microsoft...
Education
Kaplan University 2009 — 2010
Certificate, Medical Billing and Coding, Pass
Lehigh County Community College 1999 — 2000
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Kutztown University of Pennsylvania 1984 — 1986
Liberty Mutual Insurance 2001 - 2009
Telerx September 1998 - September 2000
Skills
Certificate in Medical..., Knowledge of Medical..., Knowledge of ICD-9-CM,..., Excellent customer..., Versaform, Microsoft...
Education
Kaplan University 2009 — 2010
Certificate, Medical Billing and Coding, Pass
Lehigh County Community College 1999 — 2000
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Kutztown University of Pennsylvania 1984 — 1986
Jihan Hoilett's Telerx Experience August 2012 - Present
Job Customer Service Representative at Telerx
Industry Outsourcing/Offshoring
Experience
Telerx August 2012 - Present
Premier Finance Group, Inc. January 2008 - May 2008
Staples February 2006 - December 2007
Education
University of The Arts 2010 — 2011
Montgomery County Community College 2007 — 2009
Telerx August 2012 - Present
Premier Finance Group, Inc. January 2008 - May 2008
Staples February 2006 - December 2007
Education
University of The Arts 2010 — 2011
Montgomery County Community College 2007 — 2009
Andrew Resch's Telerx Experience 2011 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Telerx 2011 - 2012
McCafferty Auto Group January 2010 - December 2010
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Contact Management, Comet SAP, Comet Voyeger, Proficient Communicator, Proficient Touch Typing
Education
Kutztown University of Pennsylvania 2004 — 2009
Bachelor's degree, Speech Communication and Rhetoric
Kutztown University
BA, Speech Communication
Telerx 2011 - 2012
McCafferty Auto Group January 2010 - December 2010
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Contact Management, Comet SAP, Comet Voyeger, Proficient Communicator, Proficient Touch Typing
Education
Kutztown University of Pennsylvania 2004 — 2009
Bachelor's degree, Speech Communication and Rhetoric
Kutztown University
BA, Speech Communication
cheick soumare's Telerx Experience September 2010 - Present
Job Account Supervisor Telerx
Industry Outsourcing/Offshoring
Experience
Telerx September 2010 - Present
88PROD January 2008 - Present
Skills
Workforce Management, Call Centers, Leadership, Website Development, Adobe Creative Suite, Information Technology, Social Media Marketing, Customer Service, Mobile Devices, Microsoft Office, Supervisory Skills, Video Production, Video Editing, Management, Public Speaking, Account Management, Program Management, Team Building, Marketing, Research
Education
Wilmington University 2010 — 2013
Bachelor’s Degree, Web Page, Digital/Multimedia and Information Resources Design
Lord Fairfax Community College 2006 — 2009
Associate’s Degree, Computer Science
Millbrook High School 2004 — 2006
High School
Telerx September 2010 - Present
88PROD January 2008 - Present
Skills
Workforce Management, Call Centers, Leadership, Website Development, Adobe Creative Suite, Information Technology, Social Media Marketing, Customer Service, Mobile Devices, Microsoft Office, Supervisory Skills, Video Production, Video Editing, Management, Public Speaking, Account Management, Program Management, Team Building, Marketing, Research
Education
Wilmington University 2010 — 2013
Bachelor’s Degree, Web Page, Digital/Multimedia and Information Resources Design
Lord Fairfax Community College 2006 — 2009
Associate’s Degree, Computer Science
Millbrook High School 2004 — 2006
High School
Andrea McCroskey's Telerx Experience May 2014 - Present
Job RN Account Manager at HealthCare ConneXions, a division of Telerx
Industry Pharmaceuticals
Experience
Telerx May 2014 - Present
HealthCare ConneXions, a division of Telerx May 2012 - May 2014
Gaston Memorial Hospital March 2007 - June 2012
Carolinas Healthcare System November 2006 - March 2007
St. Michael's Catholic Church 1997 - 2005
Skills
Pediatrics, Oncology, Clinical Research, Neurology, Cardiology, Medicine, Pharmacovigilance, Orthopedic, Drug Safety, Clinical Trials, Clinical Development, Healthcare Information..., Medical Affairs, Medication Therapy..., Nursing, Healthcare, Process Improvement, Hospitals, Customer Service, Training, Leadership, Patient Education, Healthcare Management
Education
Mercy School of Nursing 2003 — 2005
RN, Registered Nursing/Registered Nurse
Salem College 1999 — 2001
N/A, N/A
Telerx May 2014 - Present
HealthCare ConneXions, a division of Telerx May 2012 - May 2014
Gaston Memorial Hospital March 2007 - June 2012
Carolinas Healthcare System November 2006 - March 2007
St. Michael's Catholic Church 1997 - 2005
Skills
Pediatrics, Oncology, Clinical Research, Neurology, Cardiology, Medicine, Pharmacovigilance, Orthopedic, Drug Safety, Clinical Trials, Clinical Development, Healthcare Information..., Medical Affairs, Medication Therapy..., Nursing, Healthcare, Process Improvement, Hospitals, Customer Service, Training, Leadership, Patient Education, Healthcare Management
Education
Mercy School of Nursing 2003 — 2005
RN, Registered Nursing/Registered Nurse
Salem College 1999 — 2001
N/A, N/A
Danielle Clifford's Telerx Experience June 2014 - Present
Job Project Coordinator II at Telerx
Industry Consumer Services
Experience
Telerx June 2014 - Present
Telerx January 2013 - June 2014
SuperMedia January 2012 - October 2012
Enterprise Rent-A-Car November 2006 - October 2011
Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Inbound Marketing, Customer Retention, Customer Service, Call Center Development, Data Entry, Outsourcing, Communication Skills, Organization, Coaching, Databases, News Writing
Education
King's College 2002 — 2006
Bachelor of Arts (BA), Mass Communication/Media Studies
Liberty High School 1998 — 2002
Marywood University
Masters of Communications
Telerx June 2014 - Present
Telerx January 2013 - June 2014
SuperMedia January 2012 - October 2012
Enterprise Rent-A-Car November 2006 - October 2011
Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Inbound Marketing, Customer Retention, Customer Service, Call Center Development, Data Entry, Outsourcing, Communication Skills, Organization, Coaching, Databases, News Writing
Education
King's College 2002 — 2006
Bachelor of Arts (BA), Mass Communication/Media Studies
Liberty High School 1998 — 2002
Marywood University
Masters of Communications
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY