Experience
Domtar  June 2013 - Present
Domtar  2010 - Present
Domtar  April 2007 - June 2013
Telerx   October 2006 - April 2007
Weyerhaeuser  December 2000 - October 2006
Willamette industries  December 1999 - December 2000
Willamette Industries  June 1998 - December 1999
Willamette industries  September 1997 - June 1998

Skills
B2B, Paper Industry, Sales, Pricing, Key Account Management, Packaging, Offset Printing, Manufacturing, Purchasing, Variable Data Printing, Digital Printing, Supply Chain, Product Development, Print Management, Pulp, Inkjet, Trade Shows, Color Management, Supply Chain Management, Cross-functional Team..., Account Management, Selling, Cold Calling, Solution Selling, Process Improvement, Marketing Strategy, Direct Sales, Sales Management, New Business Development, Forecasting, Negotiation, Sales Presentations, Inventory Management, Continuous Improvement, Operations Management, Sales Process, Sales Operations

Education
neshaminy high school   1991 — 1994

Penn State University
Business

Experience
Maternity Neighborhood  December 2014 - Present
Telerx   March 2014 - June 2014
McCarthy Flowers   November 2013 - March 2014
Ansaldo STS  October 2011 - May 2013
Ansaldo STS  March 2011 - October 2011
Pittsburgh Technical Institute  November 2009 - March 2011
Cracker Barrel  November 2009 - July 2010
Taylor's Country Porch   October 2007 - October 2009
Waterhook Ranch   January 1999 - October 2008
WLMI Radio   August 2007 - March 2008

Skills
C#, JavaScript, Python, Microsoft Office, Test Execution, ClearQuest, C++, Java, VB.NET, SQL, Object Oriented Design, UML, Application Architecture, Protocol Implementation, Unix Shell Scripting, Linux, Unix, Bash, Object Oriented Modeling, Windows, Microsoft Excel, Microsoft Word, Test Automation, Test Estimation, Test Engineering, ClearCase, WPF Development, WinForms, Visual Studio, Eclipse, XNA, XMind, Git, Github

Education
Pittsburgh Technical Institute   2009 — 2011
Associate of Computer Science, Computer Programming

Smethport Area Jr-Sr High School   2004 — 2009
High School, General

Experience
Telerx   September 2014 - Present
Telerx   March 2013 - September 2014
HighPoint Solutions  October 2012 - March 2013
Telerx   April 2012 - October 2012
Telerx   October 2010 - March 2012

Skills
SharePoint, Siebel, Windows 7, Microsoft Office, Customer Service, Sales

Education
Temple University   2008 — 2010
Master of Education (M.Ed.), Education/Teaching of Individuals in Elementary Special Education Programs

Penn State University   2004 — 2008
Bachelor of Science (BS), Human Development and Family Studies

Experience
Telerx   January 2008 - Present
ICT Group, Inc.   June 2007 - January 2008
ACM  March 2006 - May 2007
Merck and Co., Inc.   December 1999 - January 2006
Merck and Co., Inc.   March 1997 - November 1999
Merck  March 1994 - December 1997
Merck  1989 - 1994
Merck  April 1979 - 1989
Certified Laboratories  1977 - 1979

Skills
Consensus Building, Strategic Planning, Call Center, Customer Satisfaction, Clean Rooms, pharm, Business Process..., Customer Experience..., Quality Management..., Process Improvement, Quality System, Analytics, E-commerce, Quality Assurance, CRM, Customer Service, Leadership, Pharmaceutical Industry, Call Centers, Business Analysis, Change Management, Management, Cross-functional Team..., Project Management, Business Intelligence, Program Management, Human Resources, Vendor Management, Business Development, Product Management, Six Sigma, Performance Management, Manufacturing, Team Building, Operations Management, IT Strategy, Business Process, Analysis, Project Planning, IT Management, Account Management, Customer Experience, Executive Management, Project Portfolio..., Budgets, Sales, Team Leadership, Training, Start-ups, Software Documentation

Education
University of Pennsylvania - The Wharton School   1989 — 1991
Certificate, Management

Penn State University   1973 — 1977
B.S., Microbiology, magne cum laude, 3.87

Hatboro Horsham   1969 — 1973
college prep

Experience
NYLIFE Securities LLC  January 2013 - Present
New York Life Insurance Company  January 2013 - Present
Independent Insurance Agent  May 2012 - January 2013
Navy Federal Credit Union  April 2011 - March 2012
Wells Fargo  September 2010 - April 2011
PNC  September 2009 - September 2010
Telerx   March 2009 - August 2009
The Edcomm Group Banker's Academy  May 2008 - September 2008
TD  January 2006 - May 2008
T-Mobile  August 2004 - January 2006

Skills
Retirement, Fixed Annuities, Retirement Planning, Customer Service, Investments, Sales, Estate Planning, 401k Rollovers, Licensed Life Insurance..., Small Business, Asset Protection, Time Management, Life Insurance, Annuity Sales, Succession Planning, Wealth Preservation..., Microsoft Office, Key Person Protection, Multi-generational..., Protection..., Thought Leadership, Gifting Strategies, Legacies, Multi-generational..., Multi-tasking Skills, Licensed in Long Term..., Variable Annuities, Whole Life Insurance, Term Life Insurance, Universal Life, Personal Finance, Risk Management, Lifetime Income..., Education Funding..., Employee Benefits, Public Speaking, New Business Development, Communication, Customer Retention, Training

Education
Pennsylvania State University-Penn State Abington   2002 — 2006
Bachelor of Arts (B.A.), Corporate Communication

Council Rock High School   1999 — 2002
Diploma, General Studies

Experience
Cummins Inc.  January 2015 - Present
United States Army Reserve  November 2009 - Present
Telerx   November 2013 - December 2013
Perkins & Marie Callendars, Inc.   June 2007 - October 2013
Kelly Generator and Equipment, Inc., and Kelly Generator & Equipment of PA & WV, Inc.   May 2013 - August 2013

Skills
Military, Heavy Equipment, Teamwork, Salesforce.com, Cooking, Food Service, Military Training, AutoCAD, Microsoft Office, Microsoft Excel, Microsoft Word, Matlab, HTML, Biological Engineering, Engineering, Thermodynamics, Windows 7, Electrical..., Critical Thinking, PowerPoint, Training, Customer Service, Sales, Leadership, Team Building, Account Management, Management, Contract Negotiation, Product Development, Generators, Customer Satisfaction, Negotiation, Purchasing, Power Generation, Project Planning, Project Management, Sales Operations, Cold Calling, Budgets

Education
Penn State University   2008 — 2013
Bachelor of Science (B.S.), Biological/Biosystems Engineering

Experience
Telerx   September 2014 - Present
Corporate Call Center, Inc.   July 2009 - May 2014
Trion Group  September 2010 - September 2011
ICT Group  2005 - 2007
Fleet Credit Card Services  2001 - 2006

Skills
Customer Service, Call Center, Insurance, Vendor Management, Strategic Planning, Quality Assurance, Call Centers, Medicare, Process Improvement, Training, Employee Benefits, Leadership, Customer Satisfaction, Coaching, Health Insurance, Program Management, Sales, Team Leadership, Team Building, Customer Experience, Customer Retention, Performance Management

Education
New England College of Business and Finance

Temple University

Experience
Attolon Consulting   March 2014 - September 2014
Domus, Inc.   October 2012 - October 2013
The Westview Associates   October 2012 - April 2013
Apex Career Professionals   October 2012 - April 2013
Telerx   September 2008 - April 2012
Telerx   March 2003 - August 2008
Telerx   December 1998 - February 2003
Joe's Water Ice Franchise   March 2000 - October 2002
IVAX  April 1998 - March 2000
Laventhol & Horwath  June 1985 - January 1990

Skills
Corporate Finance, General Ledger, Treasury Management, Month End Close, Business Process..., Operational Efficiency, Financial Systems, Team Leadership, Intercompany..., Staff Management, Course Creation, Instructor-led Training, Internal Audit, External Audit, Year-end Close, Financial Reporting, Staff Development, Cost Accounting, Cost Benefit, Break-even Analysis, Customer Service, Analytics, Problem Solving, Tax Audit Representation, Department Budgeting, Financial Forecasting, Tax Research, Tax return support, Accounting Software, Kronos Timekeeping, ADP Payroll, QuickBooks, Access, Business Consultant, Project Management, Call Center, Revenue Forecasting, Revenue Cycle Management, Accounting, Call Centers, Accounting Applications, Financial Analysis, Accounts Payable, Accounts Receivable, Auditing, Cash Management, Payroll, Mergers & Acquisitions, Managerial Finance, Budgets

Education
Murray State University
BS Business Administration, Accounting Major

Rutgers University
Accounting

Experience
C3i Healthcare Connections, a Division of Telerx  January 2015 - Present
CareNet Foundation   January 2014 - Present
Telerx   July 2011 - January 2015
Telerx   June 2009 - July 2011
Telerx   October 2005 - June 2009
Care Net Pregnancy Center of the Lehigh Valley   January 2004 - October 2005
Guardian Life Insurance  January 2001 - May 2004
Telerx   1998 - 2001

Skills
Performance Management, Employee Engagement, Training, Leadership Development, Organizational..., Change Management, Succession Planning, Operations Management, Team Building, Call Centers, Leadership, Program Management, Strategy, Management, Coaching, Staff Development, Vendor Management, Employee Training, Talent Management, Team Leadership, Negotiation, Strategic Planning, Consulting, Outsourcing, Cross-functional Team..., Organizational..., Workshop Facilitation, Process Improvement, Employee Relations, Human Resources, Onboarding, Talent Acquisition, Performance Improvement, Training Delivery, Personnel Management, Business Process..., Recruiting, Analysis, Instructional Design, Interviews, Workforce Planning, Six Sigma, Learning Management, Conflict Resolution, Blended Learning, Needs Analysis, Executive Coaching, Employee Benefits, Culture Change, Deferred Compensation

Education
Muhlenberg College
Business Psychology

Experience
Faneuil Inc  April 2014 - Present
WellPoint  August 2013 - April 2014
Elephant Group  September 2011 - June 2013
Vitas Healthcare  February 2010 - May 2012
Telerx   January 2009 - February 2010
Sprint  December 2004 - December 2006

Skills
Call Centers, Workforce Management, Customer Experience, Training, Troubleshooting, Vendor Management, Contact Centers, Coaching, CRM, Customer Satisfaction, Performance Management, Management, Process Improvement, Forecasting, IEX, Leadership, Business Process..., Analysis, Customer Retention, Data Analysis, Operations Management, Quality Assurance, Team Building, Team Leadership, Outsourcing, Business Analysis, Temporary Placement, Account Management, Telecommunications, Analytics, Customer Service

Education
State University of New York College at Cortland   1993 — 1997
BA, Sociology

Experience
Telerx   April 2013 - Present
Corporate Call Center, Inc.   March 2010 - April 2013
Solebury Brands   July 2007 - September 2009
Ascendia Brands Inc.   December 2002 - July 2007
The Hermes Group   December 2002 - January 2007
The Standing Stone Group   March 1998 - December 2002
US Web  1996 - 1998
IXC Communications  1996 - 1997
GE  1995 - 1996
Lucent Technologies  1988 - 1995

Skills
Shareholder, Mergers, Strategic Planning, New Business Development, Contract Negotiation, Restructuring, Negotiation, Business Strategy, Executive Management, Private Equity, Entrepreneurship, Venture Capital, Start-ups, Management Consulting, Due Diligence, CRM, Risk Management, Divestitures, Business Development, Project Management, Training, Sales, Mergers & Acquisitions, Leadership, Team Building, Process Improvement, Call Centers, Management, Program Management, Telecommunications, Outsourcing, Strategy, Vendor Management, Sales Management, Strategic Partnerships, P&L Management, Cross-functional Team..., Human Resources, Business Process..., Marketing Strategy, Account Management, Team Leadership, Marketing, Customer Service, Finance, Change Management, Operations Management, Product Development, Coaching, Business Analysis

Education
Saint Joseph's University   1994 — 1996
Master of Business Administration (M.B.A.), International Business

Temple University   1985 — 1988
BS, Mechanical Engineering

Experience
Group Services   January 2012 - Present
PLATO Learning  March 2010 - February 2012
Telerx   November 2008 - March 2010
Group O Direct   October 2007 - October 2008
Gateway  January 2006 - October 2007
APAC Customer Services - Corpus Christi   October 2003 - October 2005
APAC Customer Services - Davenport IA   June 1999 - October 2003
Nightingal Conant   March 1996 - June 1999
Norgren  May 1992 - March 1996
Numatics  May 1987 - May 1992

Skills
CRM, Leadership, Team Building, Business Development, Management, SaaS, New Business Development, B2B, Call Centers, Sales Operations, Strategic Planning, Sales, Customer Retention, Customer Service, Leadership Development, Marketing, Executive Management, Vendor Management, Account Management, Forecasting, Customer Experience, Customer Satisfaction, Cross-functional Team..., Strategic Partnerships, Solution Selling, Salesforce.com, Inbound Marketing, Sales Process, Business Planning, Organizational..., Sales Management, Process Improvement, Strategy, Training, Team Leadership, P&L Management, Six Sigma

Education
Morningside College   1983 — 1987
BS, Economics, Finance, Business

Experience
Einstein Healthcare Network  September 2014 - Present
Thomas Jefferson University  May 2010 - August 2014
Independent contractor  July 2009 - April 2010
Abbott Diabetes Care  May 2008 - June 2009
Telerx   April 2006 - March 2008
Chestnut Hill Hospital  May 2004 - March 2006
Chestnut Hill Hospital  1995 - 2004

Skills
Training, Nursing, Diabetes, Dietetics, Research, Healthcare, Prevention, Home Care, Clinical Research, Acute Care, FDA, Certified Diabetes..., Healthcare Management, Patient Education, Nursing Education, Medical Devices, Sop, Health Education, Public Speaking, Nutrition, Health Promotion, Hospitals

Education
Penn State University   1979 — 2003
BS, Nutrition and Dietetics

Saint Joseph's University   1988 — 1990
MS, Health Administration

Experience
C3i Healthcare Connections, a Division of Telerx  April 2015 - Present
Telerx   October 2011 - Present
Telerx   September 2008 - October 2011
Telerx   January 2008 - September 2008
Gander Mountain  June 2007 - October 2007
Gander Mountain  August 2005 - October 2007

Skills
Training, CRM, Management, Leadership, Program Management, Employee Training, Analysis, Business Process, Project Planning, Outsourcing, Time Management, Sales, Retail, Process Scheduler, Auditing, Testing, Invoicing, Selling, Finance, Call Centers

Education
Penn State University   1998 — 2005
English/Language Arts Teacher Education

Experience
Synchronoss Technologies  November 2013 - Present
CoWorx Staffing Services  August 2012 - November 2013
Express Fuel Dist.   December 2010 - August 2012
TelerX   February 2010 - August 2010

Skills
SharePoint, Help Desk Support, Microsoft Exchange, CRM, Active Directory, Project Management, Customer Service, Microsoft Office, Analytics, QuickBooks, Payroll, Logistics, Purchasing, Zabbix, Retail, Procurement, Solarwinds, Always Punctual, Multi Tasking, Budget Management, Business Development, Capacity Planning, Coaching, Collaborative Problem..., Communication, Crisis Management, Curriculum Development, Customer Follow-up, Department Development, Forecasting, Problem Solving, Priority Management, Product Launch, Relationship Building, Social Media, Strategic Planning, Tactical Planning, Vendor Management, Vendor Relations, Visio, At-Task, Nagios, Tech Excel, Data Analysis, System Monitoring, Network Monitoring Tools, Account Management, Account Reconciliation, Accounting, Deployment Planning

Education
Penn State University   2014 — 2015
Bachelor's degree, Business Administration and Management

Northampton Community College   2011 — 2012
Associate's degree, Business Administration and Management, General

Experience
Phoenix Forging   October 2014 - Present
Telerx   May 2014 - December 2014
Wyle  May 2005 - December 2012
Integrated Service Solutions   June 2004 - March 2005
IMS Health  December 2002 - April 2004
IMS Health  December 2000 - December 2002
Fetzer-Clair Urology Associates   1993 - 2000
Merchants National Bank  1988 - 1993

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Office 2007, Outlook, Sales, Spreadsheets, Commitment to Customer..., General Administrative..., Certified Payroll, Payroll Conversions, Human Resources, Compensation & Benefits..., PeopleSoft, Novell, Fundraising, Goal Oriented, Motivated self-starter, Dependable Team Player, Employee Loyalty, Branch Banking, Team-oriented

Education
William Allen High School   1985 — 1988
Diploma, Business, 12

Northampton Community College
Credit Course, Principals of Banking

Northampton Community College
credit course, Accounting I & II

Experience
Aegerion Pharmaceuticals  June 2013 - Present
Telerx   November 2012 - May 2013
CMF Assoc.LLC   June 2012 - November 2012
Merck  June 2007 - December 2011
MGI Phama (Acquired Guilford Pharmaceuticals)   December 2003 - January 2007
Guilford Pharmaceuticals (Aquired by MGI)   2004 - 2005
Merck  June 2002 - December 2003
Merck  December 1997 - May 2002
Boehringer Mannheim  December 1992 - December 1997
Boehringer Ingelheim Pharmaceuticals  June 1987 - December 1993

Skills
Oncology, Strategy, Neurology, Pharmaceutical Industry, Managed Care, Pharmaceutical Sales, Product Launch, Hospital Sales, Cardiology, Biotechnology, Management, Healthcare, Marketing Strategy, Leadership, Sales Effectiveness, Endocrinology, Business Analysis, Vaccines, Market Research, Sales Management, Market Analysis, Hospitals, Strategic Planning, Global Marketing, Team Leadership, Start-ups, Change Management, Selling, Market Development, Infectious Diseases, Business Development, Commercialization, Market Access, People Management, Operations Management, Building Relationships, Medical Education, Hematology, Strategic Leadership, Biopharmaceuticals, Change Leadership, Digital Strategy, Acute Care, Biopharma, Entrepreneurship, High-Impact Sales..., Multi-channel Marketing, Hardware Diagnostics, Cross-functional Team..., Sales

Education
Rutgers, The State University of New Jersey-New Brunswick   1976 — 1981
BS, Human Kinetics

Experience
Telerx   July 2013 - Present
A D Computer   2011 - 2013
H.I.M. On Call   October 2008 - 2011
Alpha Systems  July 2005 - November 2008
New Jeresy Hospital Association   2000 - 2005
QuadraMed  2000 - 2000

Skills
ASP.NET, Microsoft SQL Server, VB.NET, Visual Basic, Web Services, jQuery, AJAX, C#, JavaScript, SQL, T-SQL, Web Development, Software Development, VBScript, IIS, Business Analysis, .NET, Software Documentation

Education
Ocean County College   1995 — 1998
Associate in Computer Science

Experience
Telerx   February 2014 - Present
RGTDirect   July 2008 - Present
Corporate Call Center, Inc.   2008 - 2013
DMW Direct  January 2005 - July 2008
Marsh Affinity Group Services  January 2004 - November 2004
Green Mountain Energy Company  April 2000 - July 2003
Kemper Auto and Home  September 1998 - February 2001
Harte-Hanks  1996 - 1998
National Liberty  1987 - 1996
Philadelphia Insurance  January 1985 - January 1987

Skills
Telemarketing, Strategic Planning, Lead Generation, Direct Marketing, Sales, Analytics, Direct Response..., CRM databases, Microsoft SQL Server, Database Systems, Call Center, Direct Mail Campaigns, Marketing Communications, Business Writing, Marketing, Advertising, Marketing Strategy, Call Centers, Management, Web Analytics, Direct Mail, Project Management, CRM, Database Marketing, Customer Retention, Analysis, Segmentation, Integrated Marketing, Program Management, Insurance, B2B Marketing, Email Marketing, Interactive Marketing, Relationship Marketing, Customer Acquisition, Digital Marketing, Mobile Marketing, Online Marketing, Campaign Management, Strategy, Brand Development, SEM, Digital Strategy, Online Advertising, Inbound Marketing, Media Buying, Market Planning, Marketing Management, Strategic Partnerships, Marketing Automation

Education
Saint Joseph's University - Erivan K. Haub School of Business   1983 — 1989
MBA, Marketing

Temple University   1975 — 1978
BA, Radio, Television, and Film

Experience
Covance  June 2014 - Present
Covance  September 2005 - May 2014
Healthcare Businesswomen’s Association  February 2009 - April 2011
Telerx   June 2003 - September 2005
GlaxoSmithKline  June 2002 - August 2002
GlaxoSmithKline  January 2001 - August 2001

Skills
Pharmacovigilance, Drug Safety, Adverse Event Reporting, Clinical Trials, Pharmaceutical Industry, Clinical Development, Clinical Research, CRO, GCP, Sop, Regulatory Affairs, Vaccines, FDA, Medical Devices, ICH-GCP, Drug Development, Biopharmaceuticals, Medical Affairs, Lifesciences, Regulatory Submissions, 21 CFR Part 11

Education
Penn State University   1998 — 2002
BS, Life Science

Experience
Snow Companies  April 2015 - Present
Akesis, LLC  May 2014 - July 2015
American Red Cross  October 2010 - October 2014
Rite Aid Pharmacy  2005 - 2012
Telerx   June 2009 - October 2010
AmerisourceBergen  September 2008 - January 2009
McKesson  2007 - 2007

Skills
Microsoft Office, Strategic Planning, Research, Community Outreach, Customer Service, PowerPoint, Training, Quality Assurance

Education
Penn State University   2002 — 2006
Bachelor of Science (BS), Science

Penn State University   2002 — 2006
Bachelor's degree, Science

Experience
Freelance Design  May 2014 - Present
Merck  November 2012 - May 2014
Telerx   July 2010 - October 2012
Bridge Musico Entertainment   May 2005 - July 2010
Titania Golf  2009 - 2010
Vertical Screen, Inc.   2003 - 2005
The Bontempo Group   1999 - 2003

Skills
Project Planning, Data Analysis, Access, Management, Microsoft Excel, SharePoint, Sales, Proofreading, Adobe Illustrator, Logo Design, Budgets, Contract Negotiation, Photography, Photo Editing, Product Photography, Sewing, Adobe Creative Suite, Adobe Acrobat, Metrics Reporting, Data Conversion, Video Editing, Rules Engines, PowerPoint, Legal Video, Event Planning, Project Management, Process Improvement, Customer Service, Marketing, Leadership, CRM, Vendor Management, Training

Education
Temple University   2001 — 2003
Bachelor of Arts (B.A.), Communication and Media Studies, 3.65 GPA Magna cum Laude

Penn State University   1998 — 2000

Experience
Telerx   November 2014 - Present

Skills
Research, Salesforce.com, Marketing Strategy, Lead Generation, B2B, Email Marketing, Online Marketing, Advertising, Management, Social Media Marketing, Photography, Microsoft Word, Outlook, Sales Prospecting, Sales, Radian6, Social Media Measurement, Training

Education
Pennsylvania College of Technology   2006 — 2010
Bachelor of Science (B.S.), Business Technology Management

Experience
United Concordia Dental  June 2015 - August 2015
Telerx   June 2014 - August 2014
Chiropractic Healing Arts Center   November 2013 - August 2014
Culinary Services Group  August 2011 - August 2013

Skills
Healthcare Information..., Marketing Strategy, Market Research, Project Management, SQL, Competitive Intelligence, PowerPoint, Market Analysis, Microsoft Excel, Basic HTML, Tableau, Siebel, Microsoft Outlook, Information Technology, Student Leadership, PHP, Data Entry, Health Policy, Project Coordination, Outlook

Education
Penn State University   2012 — 2016
Health Policy Administration Minoring in Information Sciences and Technology, Marketing Research/Marketing, Senior

Experience
Navient  May 2014 - May 2015
Cigna  September 2013 - April 2014
CVS Pharmacy  February 2007 - January 2013
Telerx   February 2005 - January 2007

Skills
Economics, Financial Accounting, Finance, Microsoft Office, Social Media, Claims Handling, Pharmacy Technicians, Pharmacy Automation, Typing, Internet Explorer, Critical Thinking, Big-picture Thinking, Sports, Grocery Industry, eBay, Sports Coaching, Trivia, Smartphones, Customer Service, Financial Analysis

Education
Southern New Hampshire University   2014 — 2018
Economics/Finance, 3.67

Susquehanna University   2001 — 2003
Computer Science

Experience
Telerx   June 2009 - January 2015
Simmons Associates, Inc/Global Lead, LLC.   August 1997 - June 2009

Skills
Compliance, Program Management, Project Management, Human Resources, Team Leadership, SOP development, Microsoft Office, Accounts Payable, Accounts Receivable, QuickBooks, Goldmine, Open Air, Office Tracker, iMed, Outsourcing

Education
Penn State University   1991 — 1995
Bachelor of Arts (BA), Psychology

Experience
Hospice By The Bay  April 2015 - Present
Aegis Assisted Living  October 2013 - April 2015
Telerx   November 2012 - August 2013
Africa Inland Mission International  1997 - 2008
Africa Inland Mission International  1993 - 1996
American Airlines  1985 - 1996

Skills
Investigative Research, Staff Management, Research, Hospitality, Hospitality Management, Business Strategy, Accounting, Customer Service, Multi Tasking, Team-oriented, Microsoft Office, CRM databases, Flexibility, Telecommunications, Community Outreach, Teamwork

Education
University of West Florida   1981 — 1984
Business and Administration

Pensacola Junior College   1978 — 1979
Associate's Degree, Business

Experience
McKesson  August 2014 - Present
Phillies Nation   October 2011 - Present
Telerx   June 2011 - August 2014
Marhsall's   September 2010 - May 2011
University of Pennsylvania  August 2009 - July 2010
Kayeff Enterprises   December 2009 - June 2010
NYU ATHLETICS  January 2009 - May 2009
New York University  March 2007 - May 2009
The Family NYC   August 2006 - September 2008
NYU Steinhardt  June 2007 - August 2007

Skills
Utilization Management, Workplace Performance..., Key Performance..., Pharmaceutical..., Pharmaceutical rebates, Access and Reimbursement, HIPAA, Medical Billing, Insurance Claims, Salesforce.com, Cognos, Blogging, Call Center, Adobe Creative Suite, Twitter, Excel, Payroll, Microsoft Excel, Higher Education, Program Management, Research, Microsoft Word, Call Centers, Insurance, PowerPoint, Training, Outlook, Fundraising, Advertising, Access, Program Development, Public Speaking, Public Relations, Microsoft Office, Management, Social Networking, Facebook, Editing, Analytics, Social Media, Event Management, Team Building, Interviews, Sales, Time Management, Television, Social Media Marketing

Education
University of Pennsylvania   2009 — 2010
M.S. in Ed., Higher Education Management

New York University   2005 — 2009
B.S., Media, Culture, and Communications

Experience
WellNet Healthcare  May 2013 - May 2015
Telerx   August 2012 - May 2013
WebMD/Medscape  April 2004 - February 2012
LAM Treatment Alliance   October 2008 - December 2009
WebMD/Medscape  January 2007 - June 2009
Data Conversion Laboratory  January 2001 - January 2004
WizeUp.com   August 2000 - January 2001
The Fresh Air Fund  2000 - 2000

Education
Ashworth College   2008 — 2009
Career Diploma, Medical Transcription

South Dakota State University   1997 — 1999
BA, Journalism and Mass Communication - Broadcast

North Dakota State College of Science   1995 — 1997
Occupational Therapy Assistant

Clark High School, Clark, SD   1991 — 1995
Diploma, High School/Secondary Diploma Programs

Experience
ORC International  May 2009 - July 2013
ORC International  February 2004 - May 2009
Freelance Web Developer  April 2002 - February 2004
eNeighborhoods/iPlace   2000 - 2002
Telerx   March 1998 - September 2000
ARAMARK Healthcare  January 1995 - February 1997

Skills
iOS development, Objective-C, Xcode, Android Development, Java, Eclipse, Parse, Microsoft SQL Server, IBM Online Data..., ASP, HTML, JavaScript, Photoshop, HTML + CSS, CSS3, Website Development, Business Modeling, Process Modeling, User Interface Design, Visio, Workflow Analysis, Software Project..., ISO 20252, Process Improvement, Quality Management, Process Optimization, Offshore Software...

Education
Saint Joseph's University
Bachelors Degree

Experience
C3i Healthcare Connections, a Division of Telerx  April 2015 - Present
Telerx   December 2010 - Present
ForkToPlate.com   May 2011 - January 2015
Telerx   November 2004 - November 2010
Telerx   October 2002 - November 2004
Telerx   July 2001 - October 2002
Telerx   October 2000 - July 2001
Telerx   August 1999 - October 2000

Skills
Access, SharePoint, Visio, Program Management, Data Analysis, Databases, Training, Microsoft Excel, Analysis, Customer Service, Process Improvement, Leadership, Management, PowerPoint, Healthcare, HTML, Project Management, Six Sigma, Cross-functional Team..., Software Project..., System Administration, Change Management, Business Process..., Vendor Management, Microsoft Office, Team Building, Mentoring, SDLC, Lotus Notes, SQL, Business Analysis, Call Center, CRM, Software Documentation, Operations Management, Business Intelligence, Microsoft Word, Pharmaceutical Industry, Strategic Planning, Microsoft SQL Server, Team Leadership, Troubleshooting, Relational Databases

Education
Penn State University   1994 — 1999
B.S., Biology

Conwell-Egan Catholic High School   1993 — 1994

Bishop Conwell High School   1990 — 1993

Immaculate Conception High School (Kingston, Jamaica)   1988 — 1990

Mona Preparatory School (Kingston, Jamaica)   1987 — 1988

Experience
Telerx   Outpatient OB Nutrition CoordinatorAbington Memorial HospitalJanuary 2013 - Present

Skills
Call Center, Team Leadership, Benefits Administration, Social Media, Onboarding

Education
Penn State University
Bachelor's degree, Health/Health Care Administration/Management

Experience
Advertising Specialty Institute  September 2013 - Present
Telerx   July 2013 - August 2013
ICON Medical Imaging  January 2007 - June 2013
LA Weight Loss Franchise Company  August 2006 - January 2007
Music Choice  August 2004 - August 2006
G.E. Power Systems   January 2002 - May 2004

Skills
XML, SQL, T-SQL, Microsoft SQL Server, C#, IIS, JavaScript, Databases, PL/SQL, Database Design, ASP, Java, MySQL, HTML, Tomcat, CSS, ASP.NET MVC, Web Applications, JSP, WPF, Software Development, XAML, Performance Tuning, LINQ, Entity Framework, ASP.NET Web API, VB.NET, AngularJS, jQuery, Bootstrap, WinForms, Application Architecture

Education
Rensselaer Polytechnic Institute
Bachelor of Science, Computer and Systems Engineering-Computer Science

Experience
Telerx   2007 - Present
GMAC ResCap  2002 - 2007
Harcourt, Inc.   1997 - 2001
FASTECH, Inc.   1991 - 1997

Skills
Business Analysis, Requirements Analysis, IT Strategy, Management, Program Management, PMO, Vendor Management, Project Management, Process Improvement, Information Technology, SDLC, Business Process..., Business Intelligence, Project Portfolio...

Education
Penn State University
Bachelor of Science, Finance

Experience
DWL Consulting   September 2014 - Present
Rutgers, The State University of New Jersey  November 2014 - Present
Telerx   September 2013 - August 2014
Sentrx, a part of Telerx  June 2009 - September 2013
Sentrx  August 2002 - May 2009
Sentrx  August 2001 - July 2002
Sentrx  April 1999 - July 2001
Bristol-Myers Squibb  1996 - 1999
Schering-Plough Pharmaceuticals  February 1990 - October 1996
Schering-Plough Pharmaceuticals  May 1987 - January 1990

Skills
Pharmacovigilance, Clinical Trials, GCP, CRO, Sop, Lifesciences, Pharmacology, Drug Safety, Medical Writing, Drug Metabolism, Clinical Data Management, Pharmaceutical Industry, Clinical Development, Regulatory Affairs, Pharmacokinetics, Quality Control, Clinical Research, Oncology, CTMS, Regulatory Submissions, Drug Development, Life Sciences, SOP

Education
Rutgers University-School of Biomedical Health Sciences (Formerly UMDNJ)   1979 — 1984
PhD, Pharmacology

Seton Hall University   1975 — 1979
BS, Biology

Experience
Comcast Spotlight  February 2012 - Present
Comcast  March 2010 - December 2011
Telerx   December 2009 - March 2010

Skills
Outlook, BMC Remedy, Data Analysis, Access, Microsoft Excel, Microsoft Word, Databases, Microsoft Office, Troubleshooting, Technical Support, Computer Hardware, Call Centers, Customer Satisfaction, Aspera, Rhozet, Transcoding

Education
Pace University - Lubin School of Business   2002 — 2006

Experience
Susan Dana Consulting, LLC   September 2007 - Present
International SOS  2006 - 2007
Corporate Call Center  2002 - 2006
Telerx Marketing, Inc.   1991 - 2001
Telerx   1991 - 2001
Telerx Marketing, Inc. (susidiary of Merck & Co.)   1991 - 2001
City Federal Savings and Loan  April 1980 - October 1987

Skills
Customer Experience, Call Center, Business Strategy, Customer Retention, Strategic Planning, Direct Marketing, Process Improvement, Strategy, Account Management, Call Centers, Start-ups, Cross-functional Team..., Management, Business Development, Leadership, Program Management, CRM, Outsourcing, Sales Management, Sales, Marketing, Operations Management, Sales Process, Customer Service, Customer Satisfaction

Education
Rutgers University-New Brunswick
BA, English/Journalism

Experience
Telerx   January 2015 - Present
Merck  May 2014 - January 2015
Merck (Joule Clinical)   November 2011 - December 2013
Alliance Healthcare Information, Inc. (Currently Ashfield)   March 2007 - August 2011

Skills
Microsoft Excel, Pharmacovigilance, Cross-functional Team..., Pharmaceutical Industry, Medicine, Healthcare, Oncology, GCP, Call Centers, Data Entry, Process Improvement, Nursing, MedDRA, CRO, Clinical Trials, Quality Assurance, Microsoft Office, Microsoft Word, Databases, Project Management, Team Leadership, Training, Clinical Research, Drug Safety, Clinical Pharmacology, Therapeutic Areas, Software Documentation, Medical Affairs, Hospitals, Medical Writing

Education
Rutgers, The State University of New Jersey-Camden   2003 — 2005
Bachelor of Science (B.S.), Nursing Science

Experience
Vortala  April 2015 - Present
Vortala  January 2014 - Present
Vortala  February 2012 - January 2014
Babymoon Guide   September 2006 - February 2013
Telerx   2000 - 2006
Telerx   1999 - 2000
Telerx   1997 - 1998
Telerx   1996 - 1998
Prudential Insurance Company AARP Operations   1985 - 1995

Skills
BPO, Client Account..., Call Center Operations, Recruiting, SEO, HTML, Website Development, Performance Coaching, Account Management, Call Center, Business Coaching, Management, Program Management, New Business Development, Call Centers, Leadership, Sales, Customer Retention, Customer Experience, Strategy, Strategic Planning, Customer Satisfaction, Project Management, Team Leadership, Outsourcing, Operations Management, Process Improvement, CRM, Budgets, Lead Generation, Employee Relations, SDLC, Online Marketing, Online Advertising, Vendor Management, Client Services, Social Media Marketing, Google Analytics, Web Analytics, SEM

Education
Muhlenberg College
BS, Business Management

Experience
Telerx   January 2012 - Present
Comcast Cable  2009 - 2010
Comcast Cable  2009 - 2010

Education
Pennsylvania State University-Erie Campus   2003 — 2008

Experience
Merrill Lynch  January 2004 - Present
Telerx   May 2003 - January 2004
Citizens Bank  June 2002 - October 2002
American Express  September 1999 - June 2001

Skills
Mutual Funds, Separately Managed..., Portfolio Construction, Investment Manager Due..., Consultative Sales..., Business Relationship...

Education
Penn State University   1993 — 1997
Bachelor of Science (BS), Labor and Industrial Relations

Experience
Essilor  April 2012 - Present
Telerx   September 2007 - April 2011
Caremark  March 2000 - December 2005
PageMart/Weblink Wireless   October 1993 - December 1997

Skills
Call Center, IVR, Call Recording, Speech Analytics, ACD, Call Routing, CTI, Aspect, Nuance, Speech Recognition, Consumer Affairs, Pharmaceuticals, Consumer Healthcare, Consumer Products, Consumer Services, PBM, Service Implementation, Streamline Processes, Fulfillment Services, Service Integration, Strategic Review, Voice of the Customer, Organizational..., Complaint Management, Workforce Management, Performance Management, Budget Management, Acquisition Integration, Customer Experience, Outsourcing, Customer Satisfaction, Vendor Management, BPO, Operations Management, Process Improvement, Employee Engagement, Team Building, Change Management, Customer Retention, Team Leadership, Customer Service, Process Engineering, P&L Management, Strategic Planning, Program Management, Account Management, Leadership Development, Coaching, Customer Loyalty, Business Strategy

Education
Stephen F. Austin State University   1979 — 1982
Bachelor of Arts (BA), Communications and Business Mgmt

Experience
The Children's Hospital of Philadelphia  January 2015 - Present
Merck  October 2013 - January 2015
Merck  June 2013 - October 2013
Merck  June 2011 - June 2013
Merck  2009 - 2011
Merck  February 2007 - July 2009
Telerx   February 2006 - February 2007
CoreStar Financial Group  2005 - 2006
Calphalon  2004 - 2005

Skills
Benefits Administration, Benefits Analysis, Benefits Management, Benefit Communication, Vendor Management, SAP HR, HRIS, Shared Service Center, Staff Management, Customer Service, Executive Support, Project Management, Training Facilitation, Policy Servicing, Stock Compensation, Incentive Programs, Health Savings Accounts, 401k, Pension Administration, PeopleSoft, Organizational Support, Employee Wellness..., Metrics Reporting, Service Level Management, HR Policies, Human Resources, Training, New Hire Orientations, Leadership, Employee Benefits, Process Improvement, Employee Relations, Onboarding, Payroll

Education
Penn State University   1999 — 2004
Advertising/Public Relations

Experience
Telerx   December 2005 - November 2014
The Manhattan Club  June 2001 - April 2005
InfoNXX  August 1996 - May 2001
Suncoast Motion Picture Company  April 1995 - August 1996

Skills
Call Centers, Customer Service, Customer Satisfaction, Quality Assurance, Data Entry

Education
Northampton Community College   1994 — 2002
Associates in Arts, General Education

Experience
Telerx   May 2012 - Present
Dynamix Partners   October 2008 - May 2012
PDI, Inc.   June 2005 - September 2008
Cardinal Health (HMS)   2004 - 2005
Thomson Healthcare  2001 - 2002
Excerpta Medica  1990 - 2001
Bristol-Myers Squibb  1978 - 1990

Skills
Mergers, Pharmaceutical Industry, Strategy, Market Research, Start-ups, Leadership, Strategic Planning, Mergers & Acquisitions, Managed Care, Team Building, Business Development, Process Improvement, Project Management, Change Management, Business Strategy, Management, Healthcare, Program Management, Consulting, CRM, Cross-functional Team..., Marketing, Account Management, Product Launch

Education
Rider University
BS, Commerce (Marketing Management)

Experience
Valley Forge Chorus   2001 - Present
The Vital Signs Quartet   1990 - Present
VFC  February 1984 - Present
Telerx   November 2007 - December 2010
Amway Quixtar   1984 - January 2009
Grand View Hospital  March 1974 - March 2007

Skills
Healthcare Management, Customer Service, Public Speaking, Coaching, Leadership, Microsoft Word, Management, Process Improvement, Teaching, Strategic Planning

Education
Mayo Clinic   2007 — 2010
TTS, Tobacco Treatment Specialist

St. Joseph's College (ME)   1980 — 1984
BSPA, Health Care Admin

Lankenau Hospital School of Nursing   1964 — 1967
RN, Nursing

Ridley Township High   1960 — 1964
H.S. Diploma

Experience
American Board of Internal Medicine  March 2015 - Present
American Board of Internal Medicine  March 2014 - March 2015
American Board of Internal Medicine  March 2012 - March 2014
Telerx   August 2011 - February 2013
Verizon  April 1990 - July 2010

Skills
Call Centers, Customer Experience, Customer Satisfaction, Telecommunications, Customer Retention, CRM, Contact Centers, Account Management, Customer Service, Vendor Management, Team Leadership, Salesforce.com, Training, Human Resources, VoIP, Unified Communications

Education
University of Phoenix   2008 — 2011
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services

Peirce College   1999 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
WESTMED Practice Partners  February 2013 - Present
TELERX   August 2010 - January 2013
Golden Touch Studios   July 2009 - December 2010
Time Warner Cable  December 2006 - March 2009
Time Warner Cable  October 2001 - December 2006
Time Warner Cable  October 2001 - January 2004
Time Warner Cable  July 2001 - October 2001
Time Warner Cable  April 2000 - July 2001
PRIORITY RESOURCES   January 1996 - April 2000
SOUTH CAROLINA DEPARTMENT OF CORRECTIONS  October 1994 - January 1996

Skills
Call Center, Customer Service, Customer Relations, Telephone Skills, Supervisory Skills, Microsoft Office, Budgeting, Retail, Coaching, Policy Analysis, Customer Satisfaction, Team Building, Workforce Management, Hiring, Process Improvement, Quality Assurance, Telecommunications, Mentoring, Problem Solving, Operations Management, Customer Retention, Customer Experience, Performance Management, Billing, Troubleshooting, Employee Relations, Team Leadership, Change Management, PowerPoint, Word, Excel, Sales Support, Outlook, Inventory Management, Leadership Development, Management, Call Centers, Recruiting, CRM, Human Resources, Sales

Education
Western International University

Rowan College at Gloucester County

South University
BS

West Deptford High School

Experience
Telerx   December 2013 - Present
inVentiv Health Clinical  December 2006 - November 2013
Barnes & Noble  August 2002 - July 2005

Skills
Document Management, Clinical Trials, 21 CFR Part 11, CTMS, CRO, Clinical Development, Data Management, FDA, EDC, GCP

Education
Rider University   2006 — 2009
MA, Organizational Leadership - Healthcare Administration, 3.85

The College of New Jersey   2003 — 2006
BA, Psychology

Union High School   1997 — 2001
High School Diploma

Experience
Telerx   March 2015 - Present
USI Affinity  September 2013 - October 2014
The Learning Experience  May 2011 - September 2013
Lionheart Assurance Solutions, LP  January 2011 - May 2011
Bank of America  May 2007 - September 2009
PHH Mortgage  January 2005 - May 2007
Coldwell Banker Real Estate  June 2000 - January 2005
Aetna  January 1997 - June 2000

Skills
Negotiation, Compliance, Selling, Outlook, Real Estate, Customer Relations, Budgeting, Insurance, Problem Solving, Excel, Word, Scheduling, Fundraising, PowerPoint, Listening to customers, Time Management, Organizational..., Close Attention to..., Efficiency, Accounts Payable, Account Management, Accounts Receivable, Sales, Employee Relations, Human Resources, Recruiting, Customer Service, Budgets, Marketing, Employee Benefits, Leadership, Team Building, Consulting, Training, Management, Talent Acquisition, Strategic Planning, Small Business, Financial Services, Finance, Business Development, Microsoft Office, Mortgage Lending, Sales Management, Process Improvement, Call Centers

Education
Penn State University   1989 — 1993
Bachelor of Science, Business Management

Experience
Telerx   July 2010 - Present
Iron Mountain Data Products   September 2009 - April 2010

Skills
Customer Retention, Customer Experience, Call Center, Team Building, Call Centers, CRM, Vendor Management, Inbound Marketing, Salesforce.com, Process Improvement, Outsourcing, Contact Centers, Customer Service, Training, Workforce Management, Customer Satisfaction, Analytics, BPO, Social Media

Education
Shippensburg University of Pennsylvania   2003 — 2007
Bachelors, Communication/Journalism

Experience
Telerx   September 2011 - Present
Physiotherapy Associates  August 2010 - September 2011
Wolters Kluwer Health  November 2007 - August 2010
LRP Publications  January 2005 - October 2007

Skills
Direct Mail, Email Marketing, Marketing Communications, Direct Marketing, Marketing Strategy, Lead Generation, Marketing Management, Multi-channel Marketing, Marketing, Market Research, Online Marketing, B2B Marketing, CRM, Analytics, Salesforce.com, Management, Strategy

Education
Penn State University   1999 — 2003
Bachelor's degree, Marketing

Experience
Sonic Automotive  August 2015 - Present
Sonic Automotive  February 2015 - August 2015
Telerx   January 2014 - February 2015
Merck  July 2013 - January 2014
Merck  May 2012 - January 2014
U.S. National Whitewater Center   May 2009 - December 2013
American Red Cross  December 2009 - January 2010

Skills
Customer Service, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Outlook, Windows, Public Speaking, Access, Process Improvement, Budgets, Strategic Planning, Expense Reports, Expense Management, SAP, Research, Negotiation, Purchase Orders, Invoicing, Invoice Processing, Spotfire, Ariba, Reflection, Mac OS, American Express, COUPA, Account Reconciliation, Reconciling Reports, Administration, System Administration, Vizio, Reporting & Analysis, Expense Budgeting, GERS, Leadership, Team Leadership, SharePoint, Shared Services, Training & Development, Employee Training, Troubleshooting, Project Implementation

Education
North Carolina State University   2008 — 2012
Bachelor of Arts (B.A.), Psychology

Experience
Telerx   August 2014 - Present
job searching  August 2013 - Present
Sentrx, a part of Telerx  August 2013 - Present
Telerx   August 2013 - Present
Quintiles  February 2011 - April 2013
self  1989 - 2012

Education
Mountainside Hospital School of Nursing   1970 — 1973
Diploma, Registered Nursing/Registered Nurse

Experience
Raba-Kistner Consultants, Inc.   2008 - 2011
Telerx   January 2004 - January 2008
Seven Seas Inc.   January 1999 - November 2003

Skills
Bilingual, 10 Key, Management, Computer Proficiency, Cash Management, Cashiering, Customer Service

Education
Riverside Community College   2000 — 2003
Language Arts

Alhambra High Scool   1998 — 2001
Diploma, General Studies

Experience
Telerx   October 2009 - January 2014

Skills
Project Coordination, Strategy, Data Analysis

Education
Penn State University
Bachelor's degree, Marketing/Marketing Management, General

Experience
Telerx   June 2008 - Present
Merck  May 1999 - May 2002

Skills
Process Improvement

Education
Several   1993 — 1995
health certificate drivers education cert water safety cert

Olivet Nazarene University   1970 — 1974
Bachelor of Arts (B.A.), Physical Education Teaching and Coaching

Olivet Nazarene University