Telerx Company
Industry: Company
DescriptionHeadquarters: Horsham Township, Pennsylvania, United States Founded: 1980 Parent organizations: Merck & Co., HCL America, Inc.
Telerx List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Telerx. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Telerx Employees
Philidor Rx Services August 2015 - Present
Icon Clinical Research March 2015 - April 2015
Ellison Nursing Group January 2015 - March 2015
Philidor Rx Services 2015 - 2015
Philidor Rx Services 2015 - 2015
Royal Medical Supply Company December 2014 - December 2014
EmCare October 2014 - November 2014
Delta-T Group August 2014 - August 2014
Telerx May 2009 - June 2009
Skills
Customer Service, Customer Satisfaction, Market Research, Research, Inside Sales, Microsoft Excel, Social Networking, Retail Banking, Quality Auditing, Hotel Administration, Pharmaceutical Sales, New Hire Paperwork, ADP Payroll, Healthcare Industry, FMLA, I-9 Compliance, Credentialing, Background Checks, Human Resources
Education
Temple University - Fox School of Business and Management 2000 — 2005
Bachelor of Business Administration (BBA), Marketing
Telerx December 2014 - Present
DePaul Medical Center February 2013 - October 2014
Maryview Medical Center November 2011 - October 2014
Peninsula ASPCA July 2011 - October 2014
Harbor Light Hospice January 2011 - October 2014
Mary Immaculate Hospital November 2010 - November 2011
Holy Cross Hospital June 2009 - August 2009
Skills
ICU, Telemetry, Adolescent Psychiatry, Child Psychiatry, Psychiatry, Operating Room, Chemical Dependency, Adult CPR, ACLS, Epic Systems, Surgery, Healthcare Management, Nursing, Medicine, Treatment, Registered Nurses
Education
The Catholic University of America 2006 — 2010
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Quince Orchard High School 2002 — 2006
High School Diploma, High School/Secondary Diplomas and Certificates, 9th-12th
Telerx August 2012 - June 2014
Ann Taylor September 2011 - August 2012
Ann Taylor June 2008 - August 2011
Skills
Research, Teaching, Higher Education, Microsoft Office, Tutoring, Public Speaking, PowerPoint, Microsoft Excel, Microsoft Word, Matlab, Editing, Statistics, Data Analysis, Social Media, Curriculum Design, Qualitative Research, Community Outreach, SPSS, Event Planning, Curriculum Development, Management, Social Networking
Education
The College of New Jersey 2007 — 2011
Biology and Finance
The College of New Jersey 2007 — 2011
Bachelor of Science (BS), Biology, General
Quinnipiac University Frank H. Netter M.D. School of Medicine
Doctor of Medicine (MD), Undecided, First year
Telerx August 2015 - Present
ArisGlobal, LLC January 2014 - August 2015
HR Growth Strategies April 2012 - January 2014
IMS Health July 2008 - July 2012
Bayada Nurses January 2005 - February 2008
Aventis Behring May 1998 - August 2004
NovaCare June 1996 - February 1998
Rollins Environmental Services October 1994 - June 1996
Caremark International (spinoff of Baxter Healthcare) June 1991 - October 1994
Mars Incorporated March 1990 - June 1991
Skills
Organizational..., Talent Management, Change Management, Change Leadership, Strategic Planning, Succession Planning, HRIS, Onboarding, Performance Management, Leadership Development, Mergers, Employee Relations, Team Building, Process Improvement, Healthcare, Talent Acquisition, Employee Engagement, Employee Benefits, Deferred Compensation, Global HR Leadership, Leadership, Benefits, Compensation, Internal Communications, Human Resource Planning, Pharmacueticals, Human Resources, HR Consulting, Biotechnology Industry, Environmental..., HR Policies, Strategy, HR Transformation, Coaching, Executive Search, Strategic HR, Employer Branding, Personnel Management, Recruiting, Information Technology..., Executive Coaching
Education
Wharton Business School 2001 — 2002
Customized program developed by Aventis Behring
The Ohio State University 1979 — 1983
Bachelor of Business Administration (BBA), Human Resources
iHeartRadio March 2015 - Present
iHeartRadio May 2014 - March 2015
Telerx September 2008 - May 2014
IMS Health April 2007 - August 2008
ZETA-TECH Associates, Inc February 2005 - April 2007
Naval Sea Systems Command (NAVSEA) May 2003 - September 2004
Skills
Data Warehousing, Oracle, ETL, PL/SQL, Microsoft SQL Server, T-SQL, Informatica, SSIS, Integration, Cognos, Data Integration, Data Modeling, Analytics, Data Architecture, Text Analytics, Python, Git, Luigi, HDFS, Hive, Amazon S3, Amazon Redshift, RabbitMQ, Celery, Redis, PostgreSQL, Agile Methodologies, Amazon EC2, Linux
Education
Temple University 2000 — 2004
Bachelor of Science, Information Science & Technology
The Arc of Luzerne County September 2011 - Present
Karla Porter Human Capital & New Media 2008 - Present
Greater Wilkes-Barre Chamber of Commerce April 2009 - September 2011
First Investment Real Estate, Commercial & Residential Mayan Riviera Property September 2006 - August 2011
Kings College August 2009 - December 2009
Telerx November 2001 - April 2009
Luzerne County Community College 2006 - January 2007
Allegro Resorts Vacation Club 1997 - 2001
Humane Society of Cozumel Island January 1993 - January 1997
Skills
Recruiting, Workforce Development, Training, Human Resources, Employee Relations, Leadership, Social Networking, Non-profits, Strategy, Public Speaking, Project Management, Customer Service, Change Management, Employee Engagement, Program Management, Employer Branding, Marketing, Fundraising, Nonprofits, Management, Talent Acquisition, Onboarding, Strategic Planning
Education
Temple University 1987 — 1990
Luzerne County Community College 1985 — 1987
Wyoming Valley West
Telerx August 2015 - Present
7-Eleven December 2014 - Present
Circle K September 2011 - June 2015
Confederation of Africain Athletic December 2009 - July 2010
CAA December 2009 - July 2010
BNP Parisbas June 2001 - September 2001
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Research, Social Media, Time Management, Access, Event Planning
Education
UNCC 2011 — 2015
Bachelor's degree, Finance, General
University Cheick Anta Diop (Dakar) 2003 — 2007
French Bachelor, Accounting
marie curie
Merrill Lynch September 2011 - July 2012
Telerx August 2009 - September 2011
Treasure Island Seasonal Store October 2004 - March 2005
Dollar Thrifty Automotive Group January 1992 - June 2002
Skills
Call Centers, Coaching, Training, Microsoft Excel, Microsoft Office, Customer Service, Employee Relations, Financial Analysis, Performance Management, Inventory Management, Process Improvement, Outlook, Vendor Management, Operations Management, Customer Satisfaction
Education
Union County College 1989 — 1991
elizabeth high school
Nationwide Insurance June 2013 - Present
Navigator Management Partners January 2013 - Present
IBM November 2012 - January 2013
Columbia Gas Company Ohio 2011 - 2012
IBM May 2006 - May 2011
State of Ohio - ODJFS 2011 - 2011
Cardinal Health 2011 - 2011
Sterling Commerce an AT&T company 2006 - 2010
Merck October 2005 - May 2006
Telerx August 2005 - September 2005
Skills
Cognos, Data Warehousing, Informatica, Cognos ReportNet, ETL, Data Modeling, Business Intelligence, Data Integration, Business Objects, OLAP, Business Intelligence..., Data Warehouse..., Erwin, Teradata, Dimensional Modeling, Microstrategy, DB2, Data Migration, Microsoft SQL Server, Relational Databases, Business Requirements, Data Architecture, Master Data Management, Data Quality, PL/SQL, SSIS
Education
University of Madras 1995 — 1999
BE, Electronics and Communications
ContextMedia, Inc. April 2015 - Present
Telerx April 2014 - April 2015
Adheris Health April 2011 - April 2014
Adheris Health (formerly Catalina Health) March 2002 - March 2011
United States Surgical Corporation May 1998 - March 2002
Imagyn Medical Technologies September 1996 - May 1998
Russell Stover Candies August 1994 - December 1996
Education
University of Missouri-Saint Louis 1990 — 1994
B.S.B.A, Marketing/finance
Liberty Healthcare Corporation April 2006 - Present
Telerx May 2003 - March 2006
Epotec, Inc. September 2000 - May 2003
Aetna August 1999 - August 2000
NYLCare Health Plans of the Gulf Coast, Inc. November 1994 - July 1999
Group Plan Clinic, Inc./Benesys January 1989 - November 1994
PwC September 1984 - January 1989
Education
The Ohio State University 1980 — 1984
BSBA, Accounting and Information Systems
Merck 2011 - Present
Merck 2007 - 2011
Telerx 2005 - 2007
Merck 1992 - 1997
Merck 1989 - 1992
University of Michigan Medical Center 1988 - 1989
Education
University of Michigan 1982 — 1988
BSN, Registered Nursing/Registered Nurse
iuvology LLC March 2015 - Present
Telerx October 2012 - March 2015
Long Hill Chapel May 2007 - September 2012
J.P. Morgan April 2004 - January 2007
J.P. Morgan April 1999 - April 2004
J.P. Morgan August 1997 - March 1999
Euroclear May 1994 - August 1997
J.P. Morgan October 1992 - April 1994
RM Education May 1988 - September 1992
Alsys Information Technologies, S.L. February 1986 - May 1988
Skills
IT Strategy, Continuous Improvement, Auditing, Leadership, Governance, Management, Business Development, Process Improvement, Team Building, Cross-functional Team..., Risk Management, Business Analysis, Vendor Management, Consulting, Program Management, Quality Assurance, Pharmaceutical Industry, Strategic Planning, Strategy
Education
University of Southampton 1981 — 1984
Bachelor of Science (BSc) (Hons), Biochemistry
Taylor Made Marketing LLC 2013 - Present
Evolutionary Enterprises Inc. September 2011 - August 2013
Independent Funding, LLC January 2006 - May 2010
Educational Data Systems, Inc January 2005 - January 2006
Norvergence, Inc August 2003 - August 2004
Braodview Networks November 2000 - July 2003
Telerx August 1997 - October 2000
Things Remembered November 1994 - July 1997
The Coffee Beanery January 1988 - January 1992
Skills
Organic Gardening, Winemaking, Microsoft Word, Microsoft Office, Microsoft Excel, Microsoft Publisher, Kronos Timekeeping, Lotus Notes, Market Research, Data Analysis, Accounts Payable, Filing, Customer Service, Telecommunications, Yoga, Meditation, Cooking, Baking, Vegetarian Cooking, Leadership, Management, Human Resources, Organization, Sales, Office Administration
Education
Temple University 1987 — 1991
Bachelor, Bachelor of Art, English Literature
Temple University
Bachelor of Art, English Literature
Telerx December 2013 - Present
inVentiv Health June 2012 - May 2013
Bayer 2010 - July 2012
Somerset Medical Center December 2008 - September 2010
Celgene July 2008 - September 2008
sanofi-aventis May 2007 - July 2008
Unisys December 2006 - May 2007
MedStaff August 2005 - December 2006
Tissue Banks International October 2004 - August 2005
Army National Guard June 1986 - January 2003
Skills
Pharmacovigilance, Medical Records, Quality Assurance, Med/Surg, Orthopedics, Neurology, FDA, Drug safety, Emergency Room, McKesson, Argus, Documentum, Regulatory Submissions, Sop, MedDRA, Oncology, Medicine, Healthcare, GCP, Nursing, Clinical Data Management, CRO, Regulatory Affairs, GMP, Surgery, Hospitals, Therapeutic Areas, Medical Affairs, Adverse Event Reporting, Medical Devices, ICH-GCP, Urology, Protocol, Pharmacology, Cardiology, Pharmacists, Physicians, Nephrology, Regulatory Documentation, Training, Data Management, IND, Team Management, Charge Nurse, Corneal Transplantation, Nursing Homes, Intravenous, Wound Care, Hospice Care, Clinical Documentation...
Education
Muhlenberg School of Nursing
Nursing, Registered Nursing/Registered Nurse
Union County College 1997 — 1999
ASN, Muhlenberg School of Nursing
Raritan High School, Hazlet NJ 1980 — 1982
Cedar Ridge High School, Old Bridge NJ 1978 — 1980
Rev November 2013 - Present
Transcription/Review June 2012 - November 2013
Stonehouse Media Incorporated February 2010 - September 2011
Meta Pharmaceutical Services March 2003 - October 2004
Telerx October 2000 - March 2003
NJHA 2001 - 2001
Covance 1998 - 1999
Skills
PowerPoint, Excel, Research, Editing, Microsoft Office, Microsoft Excel, Leadership
Education
The College of New Jersey 1994 — 1999
BS, Marketing
Academy of Saint Aloysius 1990 — 1994
Diploma, College Prep
Bear Creek Mountain Resort December 2014 - Present
Olympus June 2014 - December 2014
Silpada Designs October 2003 - December 2014
Knoll May 2014 - June 2014
Telerx September 2009 - April 2014
Skills
Customer Service, Sales, Team Building, Coaching, Recruiting, Outlook, Account Management, Training, Talent Acquisition, Social Media Marketing, Team Leadership, Interviews, Onboarding, •Create and execute..., •Evaluate recruiting..., • Interviewing..., •Acute ability to..., •Recruiting using a..., •Developing and..., •Excellent verbal and..., •Advanced proficiency..., •Advanced proficiency..., •Advanced proficiency..., •Advanced proficiency..., •Advanced proficiency..., •Proficient in..., Six Sigma Yellow Belt, Certified Trainer, Project Planning, Six Sigma, Marketing, Microsoft Excel, Hiring, Customer Satisfaction, Employee Benefits, Employee Training, Call Centers, Leadership Development, Performance Management, Employee Relations, Cold Calling
Education
Temple University
Upper Perk
Genesis HealthCare February 2015 - Present
Comcast December 2012 - October 2014
Telerx July 2011 - December 2012
WXTF Fox Channel 29 August 2010 - December 2010
National Park Service July 2009 - June 2010
Radio One May 2008 - August 2008
Skills
SAP, Kronos Timekeeping, Oracle HR, ADP Payroll, Payroll, PeopleSoft, New Hire Training, Interviews, HRIS, Microsoft Word, Talent Acquisition, Employee Benefits, Recruiting, Human Resources, Telephone Skills, Customer Service, Public Speaking, Leadership, Personnel Management, Management, Benefits Administration, Onboarding, Employee Relations
Education
Temple University 2007 — 2012
Bachelor of Arts, Communication
Encomium September 2011 - Present
Advena Artemis LLC September 2003 - Present
Telerx March 2001 - October 2002
FAME/Saladin November 1998 - December 2000
Productivity Point Internatoinal July 1997 - October 1998
ARCO Chemical October 1992 - July 1997
Barrios Technology, LTD July 1989 - August 1991
Skills
CRM, Business Development, Change Management, Program Management, Leadership, Strategic Planning, Management Consulting, Management, Business Process..., New Business Development, Project Management, Integration, Training, Business Strategy, Project Planning, Business Process, Marketing Strategy, Coaching, Marketing, Analysis, Strategy, Analytics, Consulting, Business Intelligence, Entrepreneurship, Professional Services, Product Development, Business Analysis, Business Transformation, Mergers & Acquisitions, Start-ups, Outsourcing, Social Media Marketing, Sales, Cross-functional Team..., Strategic Consulting, Executive Management, Software Documentation, Enterprise Software, Software Integration, Data Analysis, Software Development, Acquisition Integration, SharePoint, Strategic Partnerships, Competitive Analysis, Business Process Mapping, Market Research, Networking, Six Sigma
Education
The University of Texas at Austin 1984 — 1989
BS, Aerospace Engineering
Memorial High School 1980 — 1984
University of Houston-Clear Lake
MS, Environmental Management
Telerx July 2014 - Present
Mary Kay Cosmetics October 2009 - Present
Trinet, Inc March 2014 - May 2014
Family Dollar March 2013 - November 2013
YMCA of Greater Charlotte October 2010 - January 2013
PMAB, LLC February 2009 - October 2010
Maxim Healthcare Staffing June 2008 - February 2009
Amerisource Bergen Specialty Group January 2007 - April 2008
Carolinas Healthcare System January 2000 - January 2007
Creditsystems, Inc March 1999 - August 2000
Skills
Benefits Administration, Insurance, Microsoft Word, Microsoft Office, Research, Management, Switchboard Operator, Customer Service, Employee Benefits, Outlook, Payroll, HRIS, Human Resources, Kronos WFC, Kronos Timekeeping, Oracle, Vista Plus, Kronos, Microsoft Excel, Profit, Leadership, Database Administration, Programming, CPT, Icd, Netscape Navigator, Healthcare, Employee Relations, Process Scheduler, FMLA, PeopleSoft, Access
Education
University of Phoenix 2005 — 2008
Bachelor of Science (B.S.), Business Administration, 3.22 GPA
University of phoenix 2005 — 2008
Bachelor of Science (BS), Small Business Administration/Management
Cognizant October 2014 - Present
Amazon August 2012 - October 2014
Empire Today February 2008 - February 2012
Telerx April 2006 - October 2007
Providian Financial January 2001 - August 2006
Skills
Call Center Development, Program Implementation, Customer Relations, Client Solutions, Workforce Management, Call Center, IEX, Customer Experience, Vendor Management, Process Improvement, Avaya, Operations Management, Outsourcing, Team Leadership, Team Building, BPO, Customer Satisfaction, Performance Management, Coaching, Customer Retention, Leadership, Change Management, Quality Assurance, Contact Centers, Program Management, Call Centers, CRM, Team Management, Business Process..., Management, Training, Customer Service, Cross-functional Team...
Education
The University of Texas at El Paso 2010 — 2012
Bachelor of Business Administration (B.B.A.), International Management and Operations
The University of Texas at El Paso 2010 — 2012
Bachelor of Business Administration (BBA), International Business
PA Notary April 2013 - Present
AnswerNet January 2012 - April 2013
Merck 2000 - 2011
Merck 2000 - 2001
Telerx 1998 - 2000
National Advisory Group 1997 - 1998
CORESTATES 1996 - 1997
ABP (Associated Benefit Planners) 1994 - 1996
BISYS Retirement Services (Previously The Barclay Group) 1989 - 1994
Skills
Customer Service, Management, Sales, Training, Outlook, Cross-functional Team..., Account Management, Pharmaceutical Industry, Sales Management, Customer Retention, Sales Operations, Customer Satisfaction, Process Improvement, Customer Experience, CRM, Team Leadership, Operations Management, Healthcare, Telecommunications, Call Centers, Sales Process, Vendor Management, New Business Development, Team Building, Leadership, Outsourcing, Solution Selling
Education
The University of Texas at Austin
BA
Bishop McDevitt
Telerx May 2014 - Present
Telerx April 2012 - May 2014
Network Solutions October 2011 - April 2012
Asplundh Tree Expert Co. January 2010 - November 2010
JCC of Staten Island April 2004 - December 2009
Skills
Webmaster Services, Knowledgeware, French to English, Forest Management, Customer Information, Translation, HTML, Photoshop, Voiceovers, Teamwork, Databases, Sales, Technical Support, Access, Team Leadership, Management, Analysis, Editing, Time Management, Social Media
Education
University of Montreal 1998 — 1999
Minor in Geology, Geology/Earth Science, General
La Tuque School of Forestry 1995 — 1997
Bachelor in Forest Management, Forest Fires prevention, entomology, botanics, road building...
My Sensory Locations January 2015 - Present
Goldstein Media LLC November 2007 - Present
PhillyTech.org Netcast Network October 2014 - Present
Geeks Life April 2014 - September 2015
Telerx April 2014 - September 2014
Telerx March 2013 - April 2014
WebMarCom April 2010 - March 2013
Dinkum Interactive December 2011 - July 2012
Freelance Web Designer May 1998 - November 2007
Mobile Mini Inc. April 2006 - July 2007
Skills
Web Design, Photoshop, Dreamweaver, Social Media, HTML, CSS, HTML5, Search Engine..., Mobile Web Design, Social Media Marketing, PSD to Wordpress, SEO, Facebook, Flash, Online Marketing, HTML 5, Social Networking, Blogging, SMO, Website Development, Graphic Design, XHTML, Photography, Illustrator, Email Marketing, Online Advertising, Journalism, Web Marketing, Search Engine Ranking, Content Strategy, Web Video, User Experience, YouTube, Marketing, Web Analytics, CMS, SEM, Google Analytics, Google Adwords, Mobile Devices, Community Management, WordPress, Digital Marketing, Web 2.0, Web Development, Digital Strategy, Web Content Management, Content Management, Digital Media, PPC
Education
The University of the Arts 2007 — 2009
Certificate, Web Design/Development
University of Delaware 2000 — 2004
B.A., History and Journalism
8x8, Inc. July 2015 - Present
Verizon April 2011 - April 2015
Customer Care Success, Inc. January 2010 - April 2015
LiveOps March 2010 - March 2011
American Customer Care, Inc. December 2001 - January 2010
DialAmerica Marketing April 2000 - November 2001
Telerx March 1997 - March 1999
AT&T March 1982 - September 1996
Skills
Email Marketing, Call Center, SaaS, CRM, Outsourcing, Lead Generation, Contact Centers, Customer Experience, Telemarketing, BPO, Inbound Marketing, Customer Retention, Management, Sales, Call Centers, Strategic Planning, Solution Selling, Strategy, Strategic Partnerships, Networking, Leadership, Direct Sales, Salesforce.com, Telecommunications, Account Management, Professional Services, Vendor Management, Sales Process, Managed Services, Sales Operations, Business Development, Enterprise Software, Customer Satisfaction, Unified Communications, B2B, Selling, VoIP, Channel Partners, Workforce Management, Customer Acquisition, Cloud Computing, Executive Management, IVR, Start-ups, Telephony, New Business Development, P&L Management, Sales Management, Cross-functional Team..., Multi-channel Marketing
Education
University of New Haven - MBA
MBA, Marketing & International Business
State University of New York at Albany
Bachelor of Science (BS), Marketing
Banana Republic September 2010 - Present
Telerx November 2014 - May 2015
Cardiovascular Associate September 2009 - September 2011
Skills
Alpha and Numeric Data..., Medical Records, Customer Service, Visual Merchandising, Merchandising, Retail, Time Management
Education
University of Phoenix 2015 — 2015
Healthcare Administration, Healthcare Administration
Lincoln Technical Institute 2006 — 2007
Medical Assistant, Medical Assistant
Norristown Area Highschool 2002 — 2005
Liberal Arts, Liberal Arts and Sciences/Liberal Studies
Costco Wholesale June 2015 - Present
Valley Forge Casino Resort March 2012 - May 2015
Montgomery County Department of Public Safety 2009 - 2010
Telerx February 2008 - July 2008
T-Mobile March 2007 - March 2008
Securitas 2006 - 2007
Staples 1998 - 2005
Wawa, Inc. 1995 - 1998
Skills
Establish & Maintain..., Microsoft Office, Sales, Windows, Android, Customer Service, Social Networking, Friendly Personality, Social Media, Retail, Reliability, Gaming Industry, VIP, Casino Gaming, Casino, Surveillance, Gaming, Hospitality, Loss Prevention, Private Investigations, Supervisory Skills, Guest Service Management, Resorts
Education
Wissahickon High School 1992 — 1996
University of Phoenix
Criminal Justice and Corrections
The Toro Company February 2011 - Present
Telerx October 2002 - July 2009
Skills
Human Resources..., Human Resources, Labor Relations, Benefits Administration, Recruiting, Training, Leadership
Education
University of Phoenix 2001 — 2003
Bachelor's degree, Human Resources Management/Personnel Administration, General
Merrill Edge June 2015 - Present
Toscana 52 January 2015 - Present
Telerx September 2014 - June 2015
Telerx July 2014 - June 2015
Skills
Product Quality, Pharmaceutical Companies, Healthcare Industry, Phone Etiquette, Fitness, Time Management, Microsoft Word, Customer Service, Microsoft Office, Restaurants, Translation, Russian, Long Distance Running, Sports Nutrition, Internet, Proofreading, Sports, Food & Beverage, CrossFit, Management, Fine Dining, Casual Dining, Call Centers, Teamwork, Sales, Public Speaking, PowerPoint, Leadership, Marketing, Microsoft Excel, Social Networking, Research, Social Media
Education
Penn State Abington 2012 — 2014
Bachelor of Science (B.S.), General Science
Temple University 2008 — 2011
Biology, General
NextShift Health July 2015 - Present
MMC Words Etc. May 2014 - Present
Ashfield Healthcare (formerly Alliance Healthcare Information) June 2012 - May 2014
Accolade LLC February 2010 - November 2011
Alliance Healthcare Information, Inc. August 2006 - February 2010
Telerx October 1994 - September 2005
Board of Pensions of the Presbyterian Church 1989 - 1993
Skills
Vendor Management, Advertising, Outsourcing, Call Center, Coaching, Team Building, CRM, Team Leadership, Contact Center..., IT Strategy, Operations Management, Leadership, SDLC, Program Implementation, Project Management, Budgets, Account Management, Microsoft Office, Program Management, Talent Acquisition, Sales, Marketing, Customer Retention, Employee Training, BPO, Analytics, Customer Service, Management, Customer Satisfaction, Process Improvement, Pharmaceutical Industry, Recruiting, Change Management, Mentoring, Business Process..., Customer Experience, Performance Management, Business Analysis, Software Documentation, Business Development, Quality Assurance, Healthcare, Strategic Planning, Sales Management, Project Planning, Cross-functional Team..., Strategic Partnerships, Workforce Management, Training, Business Process
Education
Temple University
B.A., English
Team Lewis Landscaping March 2014 - Present
Hanover Engineering Associates, Inc. June 2012 - March 2014
Telerx September 2010 - March 2012
Target October 2009 - September 2010
Accounting & Tax Associates, LLC August 2008 - September 2009
Cryostar USA 2003 - 2004
Skills
Human Resources, Employee Relations, Onboarding, Recruiting, HRIS, Employee Benefits, Training, Interviews, Personnel Management, Time Management, Performance Management, Customer Service, New Hire Orientations, Management, FMLA, Benefits Administration, Deferred Compensation, Process Improvement, Talent Management, Employment Law, Coaching, Payroll, Workforce Planning, Team Building, Succession Planning, ADP Payroll, College Recruiting, Applicant Tracking..., HR Policies, Employee Training, Office Management, Certificates Of..., ADAAA, EEOC, FLSA, Workers' Compensation..., Workplace Safety, Workplace Investigation, Conflict Resolution, Customer Experience
Education
University of Phoenix 2010 — 2014
AAPSY, Human Resources Management, 3.8
WinchesterBros.com July 2010 - Present
ULTA Beauty August 2008 - Present
Empire Today May 2007 - October 2008
AFFINA October 2004 - January 2007
Telerx May 2003 - March 2004
Skills
Computer Proficiency, Customer Retention, Skin Care, Project Management, Sales Management, Direct Sales, Internal Communications, Public Relations, Customer Relations, Microsoft Office, Microsoft Excel, Charity Work, Makeup Artistry, Vendor Relationship..., Social Media, Journalism, Editing, Speech Writing, Social Media Marketing, Social Media..., Event Planning, Social Networking, Customer Service, Blogging
Education
The University of Texas at El Paso 2008 — 2016
Business/Corporate Communications major, English minor
AmerisourceBergen November 2014 - Present
Telerx October 2012 - September 2014
The Outsource Group, a Parallon company February 2012 - September 2012
Keffer Automotive July 2011 - February 2012
BB&T October 2008 - May 2011
Skills
Customer Service, Microsoft Office, PatientPlus, Collections, Healthcare, Case Management Services, Computers, Dialers, Call Centers, Data Entry, Retail, Banking
Education
University of North Carolina at Pembroke 2007 — 2011
Bachelors of Science, Psychology
Pennsylvania Office of Inspector General December 2012 - Present
The Hartford Insurance April 2012 - December 2012
Telerx August 2011 - September 2012
Skills
Microsoft SQL Server, SQL, JavaScript, XML, C#, ASP.NET, .NET, Software Development, MySQL, Java, CSS, Databases, jQuery, HTML, Agile Methodologies, Visual Studio, Database Design, Web Applications, Visual Basic, Requirements Analysis, LINQ, TFS, VB.NET, Software Engineering, Programming, T-SQL, ASP
Education
University of Phoenix 2008 — 2012
Bachelor's degree, Information Technology with a concentration on Software Engineering, 3.91 GPA
Emmaus High School 1997 — 2001
Telerx November 2013 - October 2014
Ur Unique LLC, Imported Luxury Retail www.fashion-shirts.com December 2012 - October 2014
Temple University December 2011 - August 2013
Temple University Television, TU TV May 2013 - July 2013
eModa.com, Retail Group May 2009 - June 2011
Skills
Social Media, Information Technology, Microsoft Office, Marketing, Broadcast, Bilingual English-French, Mass Media, Digital Media, Telecommunications, Marketing Communications, Consumer Relations
Education
Temple University 2008 — 2013
(B.A.), Broadcasting, Telecommunications, and Mass Media
Kaplan International Colleges , San Francisco CA 2007 — 2008
Certificate, English
Lycee Oratoire Sainte - Marie, Auch, France 2005 — 2007
Baccalaureate in Technological Science of Management, Communication and Management of Human Ressources
ReachLocal March 2012 - Present
Elite Medical Transport March 2010 - February 2012
Telerx July 2004 - March 2010
Skills
Training Management, Business Intelligence, Human Resources, Time Management, Onboarding, Succession Planning, Employee Engagement, Talent Management, Talent Acquisition, Applicant Tracking..., Hiring, Employee Training, Recruiting, Interviews, New Hire Orientations, Temporary Placement, Deferred Compensation, Organizational..., Call Centers, HR Policies, Organizational..., Leadership Development, Workforce Planning, Online Advertising
Education
University of Phoenix 2007 — 2012
Bachelors, Business Management
Telerx May 2013 - Present
Express Scripts November 2002 - May 2013
Fastex, Inc 1997 - January 2002
Skills
Procurement, Process Improvement, Workforce Management, Data Analysis, Call Center, Vendor Management, Forecasting
Education
The College of New Jersey
Bachelor, Science Business Administration
Amazon May 2014 - Present
Unleashing The Potential In U June 2013 - Present
First United Realty June 2009 - Present
FedEx Office September 2008 - May 2014
FedEx Office July 2006 - September 2008
FedEx Kinko's June 2005 - June 2006
Nextel Communications September 2003 - June 2005
IKON Office Solutions June 2002 - September 2003
Pitney Bowes Management Services June 1999 - June 2002
Telerx 1994 - 1996
Skills
Employee Relations, Employee Benefits, Strategic Leadership, HR Consulting, Strategic Planning, Succession Planning, Leadership Development, Performance Management, Building Business..., Business Strategy, Employee Advocate, Diversity & Inclusion, Financial Analysis, Youth Mentoring, Professional Mentoring, Benefits Administration, Human Resources, HR Policies, Deferred Compensation, Sourcing, PeopleSoft, New Hire Orientations, Leadership, Hiring, FMLA
Education
Institute for Professional Excellence in Coaching 2013 — 2014
Certified Professional Coach - Energy Leadership Index - Master Practitioner, Leadership, Life, Transition Coaching
University of Phoenix 2010 — 2012
Master, Management/HR Management, 3.78
Rosemont College 1999 — 2003
Bachelor of Science, HR Management, 3.74
Church & Dwight, Co., Inc. February 2015 - Present
RB February 2014 - February 2015
Reckitt Benckiser April 2009 - March 2014
Telerx 2007 - 2009
Express Scripts 2005 - 2007
Express Scripts 2005 - 2006
Skills
Leadership, Training, Call Center, Customer Experience, FMCG, Customer Insight, Cross-functional Team..., Consumer Products, CRM, Management, Marketing Management, Process Improvement, Call Centers, Strategic Planning, Team Leadership, Team Building, Coaching, Change Management, Performance Management, Quality Assurance
Education
University of Liverpool
MA, Romantic and Renaissance Literature
University of Sunderland 1991 — 1994
BA (Hons), English Studies
Christ Church, Cross Hall High 1980 — 1989
ADP June 2015 - Present
ADP December 2011 - Present
B-Connect February 2010 - November 2011
Bauer Consulting Group October 2008 - August 2009
Telerx March 2002 - May 2008
GC Services May 1997 - March 2002
Skills
Call Center, Outsourcing, Customer Service, Customer Experience, Team Building, Vendor Relations, Customer Relations, Vendor Management, Coaching, BPO, Team Leadership, Performance Management, Contract Negotiation, Start-ups, Negotiation, New Business Development, Program Management, Contract Negotiations, Business Management, Call Centers, Management, Business Development, Recruiting, Leadership, CRM, Telecommunications, Process Improvement, Training, Cross-functional Team..., Contact Centers, Operations Management, Analysis, Sales, Integration, Strategy, Workforce Management, Marketing, Consulting, Change Management, Customer Retention, Public Speaking, Employee Relations, Public Relations, Account Management, Business Process..., Customer Satisfaction, Employee Engagement
Education
The University of Texas at El Paso 1992 — 1996
BBA, Business Management
Wolters Kluwer Health, Lippincott Williams & Wilkins February 2006 - February 2009
Formerly with Wolters Kluwer Health June 2009 - 2009
Regulus Group LLC March 2005 - January 2006
Intersections, Inc. December 2003 - December 2004
Counterpane Internet Security August 2000 - October 2002
Telerx January 1998 - August 2000
SPS Payments - Retail Credit Cards September 1994 - December 1997
Skills
Leadership, Six Sigma, Call Center, Customer Retention, Call Centers, Training, Customer Experience, Strategy, Customer Satisfaction, Management, Outsourcing, Team Management, Analysis, Quality Assurance, Start-ups, Performance Management, Process Improvement, Budgets, CRM, Operations Management, Cross-functional Team..., Team Leadership, Customer Service, Vendor Management, Business Analysis, Business Process..., Program Management, Change Management, Time Management, Security, Team Building
Education
Villanova University 2009 — 2010
Certificate, Six Sigma Lean Black Belt
University of Phoenix 1991 — 1994
MBA, Business Administration
Metropolitan State College
BA, Sociology/Computer Science
Bimbo Bakeries USA August 2010 - Present
NFI Industries November 2007 - June 2010
Telerx 1997 - 2007
Management Recruiters of Bucks County 1995 - 1997
Education
Villanova University
Certificate, Professional Human Resource Management
Temple University 1990 — 1994
BBA, Human Resource Management & Business Law (dual major)
Frontier BPM February 2015 - Present
Telerx April 2010 - January 2015
Telerx August 2009 - April 2010
Telerx November 2007 - August 2009
Office Depot January 2006 - November 2007
Tech Depot May 2003 - December 2005
4Sure.Com, Inc. October 2000 - May 2003
Skills
CRM, Business Analysis, Vendor Management, Process Improvement, SDLC, Business Process..., Quality Assurance, SaaS, IT Strategy, Team Leadership, Solution Architecture, Agile Methodologies, Project Management, Business Process..., Pegasystems PRPC, Business Intelligence, Requirements Analysis, Scrum, Pega PRPC, Business Process Design
Education
The Johns Hopkins University 1991 — 1996
BS, Chemical Engineering
Salesianum School 1987 — 1991
C3i Healthcare Connections, a Division of Telerx April 2014 - Present
Telerx October 2012 - March 2014
MediMedia USA February 2008 - March 2012
Harte Hanks March 2005 - August 2007
The Hibbert Group 1992 - 1998
Skills
Direct Marketing, Multi-channel Marketing, Marketing, Direct Mail, Email Marketing, Digital Marketing, CRM, Integrated Marketing, Database Marketing, Segmentation, Analytics, Account Management, Lead Generation, Relationship Marketing, Interactive Marketing, Market Planning, Omni-Channel Marketing, Business Strategy, IT BusinessLeader, Business Analysis, Solution Development, P&L Management, Thought Leadership, Pegasystems PRPC
Education
The University of Memphis 1982 — 1988
B.A., Communications, Psychology
Telerx February 1991 - Present
Telerx February 1991 - Present
Education
Temple University 1991 — 1995
Telerx May 2001 - Present
Education
Temple University - Fox School of Business and Management
1&1 Internet July 2008 - Present
Marlin Leasing October 2005 - May 2008
Corporate Call Center January 2003 - October 2005
Transcontinental Direct February 1995 - January 2003
Telerx September 1988 - January 1995
Skills
Account Management, Call Center, Management, Analysis, Customer Satisfaction, Process Improvement, Project Management, Sales, Training, Time Management, Cold Calling, Telecommunications, CRM, Lead Generation, Call Centers, Online Advertising, Leadership, Recruiting, Team Leadership, Strategic Planning, Team Building, Customer Service, Microsoft Office, Sales Management, Vendor Management, Direct Marketing
Education
Temple University - Fox School of Business and Management
Friends Life Care Partners April 2015 - Present
Telerx January 2008 - Present
Telerx Marketing Inc.-Subsidiary of Merck Pharmaceutical) January 2008 - August 2011
Applied Card Systems May 2002 - September 2005
Skills
Training, Employee Training, Performance Management, Coaching, Onboarding, Call Centers, Training Delivery, Customer Experience, New Hire Orientations, Human Resources, Customer Satisfaction, Staff Development, Succession Planning, Blended Learning, Learning Management, Talent Management, Leadership, Employee Engagement, Call Center, Change Management, Team Building, Instructional Design, Kirkpatrick Partners..., Kirkpatrick
Education
University of Phoenix
Human Resources Management/Personnel Administration, General
Telerx May 2015 - Present
Merck June 2014 - April 2015
Merck January 2012 - June 2014
Merck June 2005 - January 2012
Merck 2002 - 2005
Skills
Aseptic Processing, GMP, Change Control, Vaccines, Validation, CAPA, Sop, FDA, Cross-functional Team..., Cell Culture, Computer System..., Pharmaceutics, cGMP manufacturing, Biopharmaceuticals, Quality Assurance, Quality System, Fermentation, Lean Manufacturing, Filtration, Root Cause Analysis, Purification, Trackwise, Technology Transfer, Design of Experiments, Analytical Chemistry, Regulatory Submissions, Quality Auditing, Regulatory Requirements, 21 CFR Part 11, Regulatory Affairs, Cleaning Validation, Chemical Engineering, Aseptic Technique, Biotechnology, Biochemistry, Process Simulation, Operational Excellence, Quality Control, Lifesciences, Six Sigma, Process Optimization, LIMS, GLP, Pharmaceutical Industry, SAP Procurement, Procurement, Process Validation, cGMP, Supply Chain Management, Supervisory Skills
Education
University of Delaware 1998 — 2002
Bachelor of Chemical Engineering, Chemical Engineering
Telerx 2013 - Present
Telerx April 2002 - Present
Brylane, Inc April 1999 - April 2001
Skills
Program Management, Call Centers, Team Leadership, Customer Satisfaction, Team Building, Process Improvement, Customer Experience, Leadership, Customer Service, Vendor Management, Outsourcing, CRM, Customer Retention
Education
The University of Texas at El Paso
Telerx April 2002 - Present
Skills
Outsourcing, Inbound Marketing, Training, Call Centers, Cross-functional Team..., Program Management, Workforce Management, Operations Management, BPO, Vendor Management, Contact Centers, CRM, Customer Experience, Team Building, Management, Customer Retention, Customer Satisfaction, Business Intelligence, Call Center Development, Performance Management
Education
The University of Texas at El Paso 2001 — 2006
Bachelor's degree, Psychology/Business Administration
Telerx April 1982 - Present
Skills
Call Center, Customer Satisfaction, Customer Experience, Telecommunications, Call Centers, Business Process..., CRM
Education
University of Maine 1974 — 1975
Animal Science
University of Maine 1974 — 1975
Animal Science
Our Lady of Confidence Day School August 2015 - Present
Telerx November 2009 - August 2014
Reliant Pharmaceuticals June 2006 - April 2008
Consumer Health Sciences March 2005 - May 2006
TargetRx June 2003 - March 2005
Dura Pharmaceuticals June 2000 - May 2003
Bristol-Myers Squibb November 1997 - May 2000
Skills
Sales, Pharmaceutical Sales, Marketing Strategy, Endocrinology, Cardiology, Neurology, Pharmaceutical Industry, Sales Effectiveness, Managed Care, Product Launch, Biotechnology, Diabetes
Education
Temple University 1993 — 1997
BS, Biochemistry
Telerx 2011 - 2013
De Lage Landen 2010 - 2011
Aramark 2009 - 2010
Wendys International 1999 - 2005
McDonald's Corporation 1991 - 1997
McDonald's Corporation 1983 - 1991
McDonald's Corporation 1979 - 1983
Skills
Microsoft Office, JD Edwards, Oracle, Profit, Inventory Management, Income Statement, Franchising, Restaurants, Budgets, P&L, Forecasting, Accounting, Finance, Variance Analysis, General Ledger, Financial Analysis, Financial Reporting, Process Improvement
Education
University of Illinois at Urbana-Champaign
Bachelor of Science (B.S.), Accounting
CIGNA Healthcare June 2007 - Present
Cigna August 2005 - June 2007
Telerx June 1999 - August 2005
Fleet Bank June 1995 - October 1998
Nat West July 1994 - June 1995
Skills
Workforce Management, Call Centers, Customer Service, IEX Total View, eWFM, Kronos Timekeeping, PeopleSoft, Call Monitoring, Call center start-up, Motivation, Program Management, Staff Development, Staff Management, Coaching Staff, Performance Management, Training, Process Improvement, Call Center, Vendor Management, BPO, Customer Retention, Customer Satisfaction, Employee Benefits, Team Building
Education
University of Scranton 1983 — 1987
BS, Marketing
Bishop O'Hara 1979 — 1983
Aon Hewitt September 2011 - Present
Telerx May 2011 - September 2011
Wachovia, A Wells Fargo Companyand August 2009 - May 2010
The KT Williams Group 2006 - 2010
TIAA-CREF 2005 - 2009
The Vanguard Group 1997 - 2005
Skills
Customer Service, Human Resources, Call Center, Project Management, Leadership, Insurance, Financial Services, Staff Development, Relationship Management, Workshop Facilitation, PeopleSoft, Process Improvement, Vendor Management, Change Management, Consulting, Training, Performance Management, Talent Acquisition, Risk Management, Coaching, Management, Team Building, Quality Assurance, Employee Benefits, Sales, Recruiting, Call Centers, Team Leadership, Strategic Planning, Temporary Placement, CRM
Education
University of North Carolina at Charlotte 2006 — 2007
Certificate, Project Management
University of North Carolina at Chapel Hill 1981 — 1985
BA, Public Policy
DeLaurentis Construction Group January 2004 - Present
DeLaurentis Construction Services, Inc. May 1991 - Present
Telerx July 1984 - January 1997
Education
Temple University 1985 — 1989
Bachelor, Business Administration
Publicis Touchpoint Solutions for Astra Zeneca September 2015 - Present
Telerx September 2013 - Present
Merck January 2011 - Present
The National Academy of Television Arts and Sciences April 1999 - December 2004
Alliance for Public Broadcasting, Inc December 1995 - July 1997
Delaware Valley Cable Council February 1989 - November 1995
TVSM, Inc January 1982 - February 1989
Skills
Event Planning, Marketing, Project Management, Grant Writing, Non-profit..., Fundraising, Advertising, Event Management, Management, Social Media, Sales, Newsletters, Strategic Planning, Customer Service, Leadership, Marketing Strategy, Public Relations, Strategy
Education
University of Dayton 1977 — 1981
Bachelor of Arts ·, Communications, Marketing
University of Dayton
Reliance Standard March 2015 - Present
Reliance Standard March 2013 - March 2015
ACE Group May 2012 - April 2013
Telerx May 2008 - May 2012
Bank of America 2003 - 2006
Skills
Business Analysis, Business Intelligence, SDLC, Software Development, ASP.NET, CRM, Process Improvement, JavaScript, XML, Agile Methodologies, Integration, Vendor Management, .NET, Salesforce.com, Visio, Requirements Analysis, SharePoint, Data Warehousing, Visual Studio, SQL, Enterprise Architecture, Databases, Oracle, Requirements Gathering, Microsoft SQL Server, Data Modeling, Software Documentation, Software Project..., Database Design, IT Strategy, ETL, SSIS, T-SQL
Education
Temple University - Fox School of Business and Management 2005 — 2008
Bachelor of Business Administration (B.B.A.), Management Information Systems
United Blood Services 2009 - Present
Stored Value Solutions (SVS) 2007 - 2009
Telerx 2004 - 2007
Skills
Healthcare, Hospitals, Community Outreach, Clinical Research, Nonprofits, Medical Terminology, Public Speaking, Fundraising, Leadership, Cpr Certified, Healthcare Management
Education
University of Phoenix
Master of Business Administration (M.B.A.)
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Business Management
Telerx March 2013 - Present
Telerx April 2012 - February 2013
Telerx December 2011 - March 2012
Telerx March 2010 - November 2011
Telerx February 2008 - February 2010
Synergis Technologies June 2006 - February 2008
City of Philadelphia, Streets Department January 1996 - August 1998
City of Philadelphia, Streets Department January 1993 - December 1995
City of Philadelphia, Streets Department January 1989 - December 1992
City of Philadelphia, Philadelphia Computing Center January 1986 - December 1988
Skills
Business Analysis, Management, Project Management, Business Process..., SDLC, Software Documentation, Training, Vendor Management, Process Improvement, Business Intelligence, Team Leadership, Call Center, Outsourcing, Workforce Management, Business Process, BPO, Call Centers
Education
Temple University 1982 — 1985
Master's Degree, Public Administration, Magna Cum Laude
Temple University 1978 — 1982
Bachelor's Degree, Criminal Justice, Suma Cum Laude
Telerx December 2013 - Present
Telerx December 2013 - Present
Quintiles November 2012 - May 2013
GlaxoSmithKline September 2012 - November 2012
Quintiles September 2011 - September 2012
Intrepid USA Healthcare Services 2011 - 2011
PPD September 2009 - December 2009
Skills
Customer service,..., GCP, Clinical Trials, Clinical Research, Drug Safety, Oncology, CRO, Protocol, Clinical Development, ICH-GCP, Pharmacovigilance, Regulatory Affairs, Pharmaceutical Industry, CTMS, Therapeutic Areas
Education
University of Phoenix 2005 — 2007
BSN, Nursing
Savantis Group 2015 - Present
Savantis Group 2015 - 2015
Savantis Group 2015 - 2015
QVC August 2013 - October 2014
QVC June 2011 - August 2013
QVC July 2010 - May 2011
Department Sp March 2010 - July 2010
Telerx May 2008 - December 2009
Taylor & Francis Group April 2006 - May 2007
Taylor & Francis Group April 2005 - April 2006
Skills
Social Media, Social Media Marketing, Marketing Communications, Marketing, Microsoft Office, Advertising, Email Marketing, Brand Development, Marketing Strategy, Salesforce.com, MicroStrategy Reporting, Blogging, Photography, Digital Marketing, E-commerce, SEO, Multi-channel Marketing, Trend Analysis, Retail, Merchandise Planning, Product Marketing, Cross-functional..., Customer Experience, Corporate Branding, Branding & Identity, Vendor Relationship..., Direct Mail Campaigns, Paid Search Campaigns, Strategic Planning, Multi-channel Retail, Project Management, Account Management, Event Planning, Events Coordination, Competitive Analysis
Education
University of Delaware 2000 — 2004
Bachelor of Arts (B.A.), English
American InterContiental University - London Campus 2003 — 2003
Study Abroad/General Education
Pennmutual Life Insurance April 2006 - Present
BT Diamond IP January 2004 - April 2006
INS 2004 - 2006
Telerx October 1998 - January 2004
Skills
Web Services, Spring, Databases, Java, Application Architecture, AngularJS, JavaScript, Hibernate, Tomcat, Node.js, Groovy, Grails, jQuery, MongoDB, Struts, JMS, Java Enterprise Edition, SOA, HTML 5, Software Development, Oracle, Maven, SOAP, Scrum, Lucene, Linux, Freemarker, Jetty, Sitemesh, Ehcache, MySQL, JSON, Software Documentation, Subversion, Mule ESB, Test Driven Development, ASP.NET MVC, Apache 2, Apache Velocity, XStream, AJAX, Agile Methodologies, JUnit, Servlets, struts2, Jersey, JSP, HTML + CSS, NoSQL, Gradle
Education
Temple University 1994 — 2007
BS, CIS
Good Shepherd Rehabilitation Network October 2013 - August 2015
Telerx June 2011 - August 2013
H.I.M. On Call June 2010 - June 2011
Lourdes Health System December 2004 - May 2010
Crozer Chester Medical Center July 2002 - December 2004
Skills
Employee Relations, Onboarding, Benefits Administration, Applicant Tracking..., Recruiting, Employee Benefits, Talent Acquisition, FMLA, Talent Management, Leadership, HR Policies, Human Resources, Staffing Services, Coaching, Management, Employee Engagement
Education
Villanova University 2001 — 2002
Certificate In Human Resource Management
University of Delaware 1996 — 2000
BS, Business
Quakertown High School
Quakertown High School
Accurate Group December 2012 - Present
Accurate Group October 2012 - December 2012
Telerx August 2011 - May 2012
Cleveland County Community Development Corporation December 2010 - August 2011
Skills
Customer Service, Clerical Duties, Typing, Microsoft Office, Money Handling, Data Entry, Quality Assurance, Proofreading, Time Management, Call Centers, Telephone Skills, Customer Satisfaction, Communication, Social Networking, Teamwork, Team Building, Outlook, PowerPoint, Microsoft Excel, Problem Solving
Education
University of North Carolina at Greensboro 2007 — 2010
Bachelor’s Degree, Sociology; Criminology
Toro February 2011 - Present
The Home Depot July 2009 - February 2011
Telerx October 2002 - July 2009
Skills
Notary Public
Education
University of Phoenix 2000 — 2003
Human Resources/Business, Human Resources/Business
Gingo Biloba January 2011 - Present
Telerx 2009 - 2010
Skills
Microsoft Excel, Account Management, Microsoft Office, Sales Management, PowerPoint, Purchasing, English, Microsoft Word, Negotiation
Education
University of Massachusetts, Amherst
Bachelor of Arts (B.A.), Linguistics and Chinese
Self employed September 2010 - September 2012
Lehigh Valley Acura June 2010 - September 2010
Manpower Professional April 2010 - July 2010
Verizon Communications January 2007 - April 2009
The Hartford October 2005 - January 2006
Telerx October 2003 - July 2004
Skills
Sales, Customer Satisfaction, Selling, Sales Process, Call Centers, Customer Service, New Business Development, Customer Retention, Analysis, Telecommunications, Outlook, Microsoft Excel, Customer Experience, Banking, Public Speaking
Education
University of Phoenix 2011 — 2014
Associate's degree, Business, Management, Marketing, and Related Support Services
Gilead Sciences September 2015 - Present
Telerx March 2015 - September 2015
Pechanga Fire Department March 2014 - March 2015
American Medical Response March 2008 - November 2014
Watson/ Actavis Pharmaceuticals June 2011 - January 2014
Southwest Healthcare Systems January 2006 - August 2006
Skills
Knowledge with current..., Medical Education, Customer Experience, Personal communication, Healthcare, Medicine, Pharmaceutical Industry, Hospitals, Clinical Trials, Protocol, Medical Terminology, Pediatrics, Regulatory Affairs, Drug Safety, Pharmacovigilance, Medical Affairs, Emergency Medicine, Cpr Certified, Medical Writing, Clinical Research
Education
Grand Canyon University 2015 — 2016
Bachelor of Science (B.S.), Business Administration with an Emphasis on Business Intelligence
University of La Verne 2012 — 2014
Business Administration and Management, General
Norco High School 1996 — 2000
Riverside Community College
Fire Technology
Lincoln Financial Group March 2014 - Present
Lincoln Financial Group June 2012 - February 2014
Lincoln Financial Group February 2008 - May 2012
Lincoln Financial Group April 2006 - February 2008
Lincoln Financial Group July 2003 - April 2006
Telerx November 2002 - July 2003
Synygy September 2000 - May 2002
Skills
Insurance, Employee Benefits, Financial Services, Series 63, Retirement, Financial Analysis, Process Improvement, Investments, Mutual Funds, Series 7, Retirement Planning, Strategic Financial..., Vendor Management, Financial Modeling, Wealth Management, Business Analysis, Risk Management, Strategic Planning, Onboarding, Human Resources
Education
University of Delaware
Holy Ghost Prep
401K Retirement Small Business Group January 2014 - Present
Telerx March 2010 - June 2013
Skills
Workforce Management, Inbound Marketing, Process Improvement, Outsourcing, Customer Service..., Customer Service..., Customer Service..., Top-notch Customer..., Healthcare, Healthcare Management, Healthcare Industry, Pharmacueticals, Call Centers, Training, Management, Customer Satisfaction, Customer Experience, Leadership, Coaching, Account Management
Education
Temple University
Bachelor of Arts (B.A.), History
Temple University
Bachelors, History, A
ReadyOne Industries September 2011 - December 2014
Dallas Shared Services December 2008 - August 2010
Telerx July 2004 - October 2007
Skills
Excellent..., Flexibility, Meticulous eye for..., Work extremely well on..., Exceptional People..., Great public speaker, Exceptional versatility..., Prioritize Workload, Embrace patience and..., Interviews, Training, Employee Benefits, Hiring, Employee Relations, Management, Customer Service, Coaching, Leadership, Performance Management
Education
The University of Texas at El Paso 2007 — 2009
Associate's Degree, Social Psychology Major/Sociology Minor Bachelor's 90% completed
Comcast Business inside sales March 2013 - Present
Telerx November 2007 - Present
PNC March 2003 - March 2007
Skills
Customer Satisfaction, Healthcare, Cold Calling, Insurance, Customer Retention, Sales, Project Management, Call Centers, Account Management
Education
Temple University 1983 — 1988
Bachelor of Business Administration (BBA)
Liberty Mutual Insurance November 2013 - Present
Telerx August 2012 - November 2013
Rotisseur February 2012 - April 2012
Nazareth Borough Pool June 2006 - August 2010
Skills
Typing, Customer Service, Translation, Data Entry, Pharmacovigilance, Quality Assurance, Phone Etiquette, Email Marketing, Customer Satisfaction
Education
Temple University 2009 — 2012
Bachelor of Arts (B.A.), German Studies
Computer Support, Inc June 2008 - December 2009
Computer Support, Inc. 2008 - 2009
Nestlé Waters North America January 2006 - June 2008
Nestlé Waters North America April 2001 - January 2006
Telerx Marketing, Inc February 1999 - April 2000
Telerx December 1997 - February 1999
Skills
Troubleshooting, Project Planning, SAP, Customer Service, Training
Education
University of Southern California
Master of Arts, Teaching: Secondary Social Studies
University of Hartford
Bachelor of Music, Composition
Telerx June 2013 - Present
Telerx July 2011 - June 2013
Telerx January 2006 - July 2011
Verizon June 2000 - January 2006
Verizon January 1999 - June 2000
Trimble March 1997 - January 1999
Paragon Cable March 1991 - March 1997
Skills
Process Scheduler, Call Centers, Forecasting, Process Improvement, Customer Satisfaction, Result Oriented, Solution Focused, Data Analysis, Capacity Planning, Workforce Management, Contact Centers, Microsoft Excel, eWFM, Customer Service, BPO, Customer Experience, Team Leadership
Education
Mansfield Business College
Associate's degree, Accounting
The University of Texas at El Paso 1987 — 1989
Telerx September 2006 - Present
Skills
Outsourcing, Call Centers, Business Process..., Vendor Management, Change Management, Training, CRM, Process Improvement, Business Intelligence, Leadership, Program Management, Customer Service, BPO, Business Analysis
Education
Temple University 1987 — 1991
Bachelor of Business Administration (BBA), Accounting and Related Services
Telerx June 2014 - Present
Little Ferry Police Department February 2012 - Present
Foodtown September 2011 - Present
Wayne Police Department November 2013 - June 2014
Telerx November 2013 - June 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Outlook, Argus, CaseTrak, Adobe Acrobat, ADP Payroll, Kronos, Eduneering, Zetron, AOCTELE, CJIS, CJIS 2000, CJIS Messenger, NCIC, ProPhoenix, TimeGate, Telestaff, InfoCop, InfoCAD, RightFax, Client Fax Email, Data Entry, Outlook, Interviews, Training
Education
The College of New Jersey 2008 — 2011
Bachelor of Science (BS), Criminology