Thomas L. Cardella & Associates
Address: 4515 20th Ave SW, Cedar Rapids, IA 52404 Hours: Open ⋅ Closes 1AM Tuesday6:30AM–1AMWednesday6:30AM–1AMThursday6:30AM–1AMFriday6:30AM–1AMSaturday6:30AM–1AMSunday6:30AM–1AMMonday6:30AM–1AMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (319) 730-4000Category: : Website: : : Place name: : : : Website: http://www.tlcassociates.com/ Category: Business management consultant Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business? Questions & answers Ask a question See all questions (1) Popular times Tuesdays MondaysTuesdaysWednesdaysThursdaysFridaysSaturdaysSundaysBased on visits to this place. 9 AM: Usually not busy6a9a12p3p6p9p12a12a3a6a9a12p3p6p9p12a3a6aPlan your visitNot enough data yet for SundaysHistogram showing popular times on MondaysHistogram showing popular times on TuesdaysHistogram showing popular times on WednesdaysHistogram showing popular times on ThursdaysHistogram showing popular times on FridaysHistogram showing popular times on SaturdaysPeople typically spend 45 min to 4.5 hr here Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Thomas L Cardella & Associates Posting publicly on the Web Write a review Reviews"But overall good place." "I'll never work for your company again." "Oh yes honey there is definitely bed bugs." View all Google reviews
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Thomas L. Cardella & Associates Employees
GoDaddy June 2015 - Present
Thomas L. Cardella & Associates December 2008 - June 2015
RR Donnelly 2007 - 2008
TMone Telesales & Marketing 2006 - 2007
Skills
Program Management, Sales Operations, Sales Process, Direct Sales, Sales Management, Sales Trainings, Sales Skills Training, Sales Improvement, Sales Metrics, Inside Sales, Automotive Sales, Sales Support, SugarCRM, Salesforce.com, Sales Pipeline..., Microsoft Office, Word, Excel, Outlook, PowerPoint, SharePoint, SharePoint Designer, VoIP, Hosted VoIP, Predictive Dialers, ACD, SBR, Outstanding Customer..., Account Management, Retail Management, Inventory Management, Logistics, Transportation, Furniture, Printing Solutions, Data Entry, Order Entry, Design Specifications, Leadership, Customer Service, Management, Store Management, Microsoft Excel, Sales, Microsoft Word
Education
University of Iowa
Some College Course Work, Business/Managerial Economics, 4.0
Kirkwood Community College
Some College Course Work, Gen Ed, 4.0
REMAX Premier 2015 - Present
KMRY Radio 1450AM/ 93.1FM January 2012 - February 2014
Linn County Treasurer's Office 2012 - 2012
Thomas L. Cardella & Associates June 2008 - May 2010
Skills
Adobe Audition, SMARTS, Social Media, Radio, Management, Marketing, Photoshop, Illustrator, Adobe Acrobat, Lightroom, Customer Service, Public Relations, Events Organizer, Proposal Writing, Records Management, Budgets, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Macintosh Applications, Strategic Planning, Program Management, Merchandising, VMware Fusion, Visual Communication, Adobe Creative Suite, SEO, PPC, Google Analytics, Microsoft Surface, Research, Public Speaking, Project Management, Policy, Change Management, Non-profits, Project Planning, Policy Analysis, Event Planning, Client Billing, Recurring Billing, Payroll, Customer Service..., Android, Blackberry OS, Apple OS, Visual Merchandising, Audio Editing
Education
Kirkwood Community College 2010 — 2012
Associates Degree, Communication Media/Public Relations
Iowa State University 2003 — 2004
Design and Visual Communications
Washington High School 1999 — 2002
Roquette December 2011 - Present
Thomas L. Cardella & Associates February 2008 - November 2011
Skills
Customer Service
Education
Southeastern Community College 2004 — 2006
Associate of Arts (A.A.), English Language and Literature/Letters
SecurityCoverage August 2012 - Present
SecurityCoverage, Inc. November 2011 - July 2012
Thomas L. Cardella & Associates May 2010 - September 2011
Infinity Contact January 2006 - December 2009
APAC Customer Services 1995 - 2005
Skills
Product Development, Sales, Contract Negotiation, Marketing, Business Alliances, Strategic Planning, Enterprise Solution..., Enterprise Technology..., Security, Start-up Environment, Team Building, Partner Programs, Call Centers, Call Center Development, Leadership, Competitive Analysis, Strategy, Business Development, Sales Operations, Salesforce.com, CRM, Account Management, Strategic Partnerships, Solution Selling, Direct Sales, Lead Generation
Education
Boston University 1993 — 1995
Business Administration and Management, General
Ellsworth Community College 1991 — 1992
Business Administration and Management, General
K.D. White Enterprise, Inc. March 2014 - Present
FInding My Way September 2013 - Present
General Dynamics Information Technology December 2014 - April 2015
Natural Flair International Corp. June 2008 - January 2014
Auto Damage Appraisers August 2013 - December 2013
Thomas L. Cardella & Associates January 2012 - May 2013
Asset Acceptance October 2007 - January 2008
Bonded Collection Corporation August 2006 - May 2007
Bonded Collection Corp August 2006 - May 2007
Pitney Bowes Management Services October 2005 - June 2006
Skills
Telephone Skills, Customer Satisfaction, Customer Service, Data Entry, Management, Microsoft Excel, Account Management, 10 Key, Sales, Process Scheduler, Collections, Detail Orientation, Team Leadership, Debt Collection, Debt Negotiation, Office Services, Reception, Court Runs, Reliability, Quality Oriented, Typing, Cross Training, Account Representative, Appointment Scheduling, Microsoft Office, Service Excellence, Able To Multi-task, Cross-functional Team..., PowerPoint, Skip Tracing, PBX, Inter-Office Messenger, General Office Duties, Teamwork, Research, Hospitality, Time Management, Training, Call Centers, Filing, Customer Retention, Customer Experience, Phone Etiquette, Fax, Outlook, Fiction Writing, Publishing, Editing
Education
American InterContinental University 2009 — 2011
N/A, Business Administration/Human Resources
Career Development Training 2005 — 2006
Kennedy-King College 2003 — 2003
Certificate, Certified Nurses Assistant
Southern Illinois University 2001 — 2002
General studies
Crane High School 1997 — 2001
Diploma, General Ed.
oDesk Freelancer October 2014 - Present
Thomas L. Cardella & Associates November 2011 - May 2012
Mainstream Mixed Martial Arts, LLC February 2007 - August 2010
Yellowbook September 2009 - May 2010
Yellow Book USA September 2009 - May 2010
Cedar Rapids Chamber of Commerce August 2008 - January 2009
Cedar Rapids Area Chamber of Commerce August 2008 - December 2008
Mainstream Mixed Martial Arts February 2007 - August 2008
Innovative Mediums Marketing December 2006 - February 2007
Innovative Mediums Marketing September 2006 - January 2007
Skills
Market Research, Customer Relations, Guerrilla Marketing, Negotiation, Marketing, Advertising, Event Marketing Strategy, sales, Social Networking
Education
University of Iowa - Henry B. Tippie College of Business 2006 — 2009
Bachelor's - Marketing, marketing, advertising, sales, branding, PR management, etc.
University of Iowa - Henry B. Tippie College of Business 2006 — 2009
Bachelor's - Business Management, Management, Business planning and strategy, business writing, creative writing, etc.
University of Iowa - Henry B. Tippie College of Business - JPEC 2006 — 2009
JPEC Entrepreneurship Certificate, Entrepreneurship
Kirkwood Community College 2004 — 2006
A.A. Business Administration, Business Management
Neighbor Insurance Services May 2013 - Present
McGrath Auto March 2012 - May 2013
Thomas L. Cardella & Associates February 2011 - February 2012
Preferred Wireless March 2011 - April 2011
Skills
Teaching, Sales Process, Customer Service, Team Building, Business Development, Social Media, Selling, Internal Communications, Marketing
Education
Grace University 2007 — 2008
Bachelor of Education (B.Ed.), English Language and Literature/Letters
Prairie High School 2003 — 2007
General Studies
Neighborhood Centers of Johnson County September 2014 - Present
The Press Citizen August 2012 - Present
Neighborhood Centers of Johnson County June 2014 - September 2014
Neighborhood Centers of Johnson County January 2014 - June 2014
Dr. Jensen Board Prep Inc. June 2013 - June 2014
BoscoSEO August 2012 - March 2013
Thomas L. Cardella & Associates March 2012 - August 2012
The Daily Iowan June 2011 - July 2012
Voices of Soul August 2008 - May 2012
University of Iowa February 2008 - December 2011
Skills
Newspapers, Public Relations, Photography, Social Media, Politics, Editing, Newspaper, Blogging, Writing, Journalism, News Writing, Spanish, Social Networking, AP Style, Investigative Reporting, Political Reporting, Online Journalism, Press Releases, Multimedia, Youth Programs, Youth Development, Freelance Writing, Freelance Photography, Nonprofits, Fundraising, Event Planning, nonprofit development
Education
University of Iowa 2007 — 2011
Bachelor of Arts (B.A.), International Studies (emphasis on Human Rights); Journalism; Spanish minor
central high school
Thomas L. Cardella & Associates June 2009 - Present
Skills
Computer-savvy, Management Development, Outstanding..., Analytical and..., Self-motivated..., Adaptability, Leadership, Program Management, Time Management, Training, Customer Experience, Problem Solving, Process Improvement, Call Centers, Coaching, Employee Training, Management, Business Analysis, Telecommunications, Business Strategy, Forecasting, Interviews, Microsoft Word, Talent Management
Education
Marshalltown Community College 2004 — 2006
Business Administration and Management, General
Manpower March 2014 - Present
A2 Virtual Tours, LLC 2008 - Present
RuffaloCODY June 2012 - November 2013
Rockwell Collins October 2010 - June 2012
Rockwell Collins March 2010 - October 2010
QMR, Inc. April 2008 - October 2010
Cedar Rapids Civil Rights Department August 2009 - August 2010
Thomas L. Cardella & Associates 2007 - 2008
RuffaloCODY 2003 - 2007
The University of Iowa Foundation 1998 - 2004
Skills
Manufacturing, Fundraising, Energy, Finance, Recruiting, Applicant Tracking..., Technical Recruiting, Talent Acquisition, Onboarding, College Recruiting, Program Management, Sourcing, Time Management, Account Management, Resume Writing, Team Building, Nonprofits, Human Resources, Training, Management, Leadership Development, Networking, Employee Relations, Screening Resumes, Talent Management, Contract Negotiation, Leadership, Career Counseling, Organizational..., Marketing, Temporary Placement, Internet Recruiting, Strategic Planning, Interviews, SDLC, Hiring, Policy, Social Networking, Staffing Services, Employee Training, Employee Benefits
Education
University of Iowa 1988 — 1992
Bachelor of Arts (B.A.), Communication Studies
Cedar Rapids Washington High School 1985 — 1987
High School Diploma, General
Schlumberger June 2014 - August 2014
Nordstrom Direct May 2013 - August 2013
Viterbi School of Engineering September 2012 - December 2012
WEHRENBERG THEATRES July 2010 - August 2012
Thomas L. Cardella & Associates May 2012 - July 2012
Visions of Silk January 2010 - July 2012
Skills
Leadership, Communication, Microsoft Office, Microsoft Excel, Flexibility, Social Responsibility, Time Management, Motivation, Self-driven, Independence, High level of initiative, Inquisitive, Matlab, Teamwork, Fast Learner, Mathematica, Minitab, PowerPoint, Microsoft Word
Education
University of Southern California 2011 — 2015
Bachelor's degree, Chemical Engineering, Senior
Pones, Inc. September 2014 - Present
Crux Roadboardz Graphics October 2013 - Present
MamLuft&Co. Dance August 2013 - June 2014
Thomas L. Cardella & Associates February 2013 - May 2013
The Wesley Foundation February 2012 - May 2013
The University of Iowa August 2011 - December 2012
Kinetic Energy School of Movement August 2007 - August 2010
Skills
Microsoft Office, Dance, Fitness, PowerPoint, Choreography, Ballet, Modern Dance, Oral & Written..., Written & Oral..., Performing Arts, Keen Listener, Contemporary Dance, Dance Education, Teaching, Highly Detailed, Organization, Arts Administration
Education
University of Iowa 2008 — 2012
Bachelor of Arts (B.A.), Dance and Psychology
University of Illinois at Urbana-Champaign 2008 — 2008
Dance
Cedar Falls High School
MultiView January 2014 - Present
Chili's September 2013 - January 2014
ING Financial Partners September 2013 - December 2013
Chrome Horse June 2010 - September 2013
Walt Disney World February 2010 - May 2010
Thomas L. Cardella & Associates December 2008 - May 2009
Texas Roadhouse August 2008 - December 2008
Skills
Sales, Social Networking, Customer Service, Team Leadership, Networking, Communication, Reliability, Enthusiast, Teamwork, Customer Satisfaction, Adaptability, Command, Building Relationships, Marketing, Event Planning, Selling, Passion for Helping..., Passion for Quality, Account Management, Public Speaking, Event Management, People Skills, B2B, Sales Presentations, Empathy, Success Driven, Hardwork, Volunteering, Loyal, Marketing Communications
Education
Mount Mercy College 2011 — 2013
Bachelor of Business Administration (BBA), Marketing
Kirkwood Community College 2008 — 2011
Associate of Arts (A.A.)
Linn-Mar High School
Sedgwick September 2014 - April 2015
Thomas L. Cardella & Associates January 2014 - September 2014
Office of Measurement Services at the University of Minnesota- TC May 2008 - July 2013
Be The Match operated by National Marrow Donor Program 2012 - 2013
University of Minnesota September 2011 - December 2011
University of Minnesota May 2010 - December 2011
Skills
Bilingual, proficient in Microsoft..., Accurint, Public Speaking, Market Research, Interviews, Teaching, Curriculum Design, Management, Tutoring, Time Management, English, Qualitative Research, Spanish
Education
University of Minnesota-Twin Cities 2007 — 2011
Bachelor of Arts (BA), Anthropology
Thomas L. Cardella & Associates March 2008 - Present
American Express December 2005 - Present
Integrate.com September 2010 - December 2010
Yellowbook USA March 2010 - September 2010
Yellowbook March 2010 - August 2010
Thomas L Cardella and Associates March 2008 - February 2010
Thomas L. Cardella & Associates 2008 - 2010
TMone LLC December 2005 - February 2008
TMone 2005 - 2008
Hyvee November 2004 - December 2005
Skills
Marketing, Sales, Advertising, Sales Management, Customer Service, Quality Assurance, Lead Generation, Account Management, Budgets, Telemarketing, Call Centers, Salesforce.com, Social Media Marketing, B2B, Direct Sales, Marketing Strategy, Email Marketing, VoIP, CRM, New Business Development, Sales Operations, Customer Satisfaction, Customer Retention, Selling, Cold Calling
Education
Kirkwood Community College 2005 — 2007
Liberal Arts, Psychology
Kirkwood Community College 2005 — 2007
Liberal Arts
Iowa City West High
Iowa City West High
The Principal Financial Group November 2013 - Present
Principal Financial Group April 2012 - November 2013
The Principal Financial Group November 2010 - April 2012
Thomas L. Cardella & Associates February 2010 - July 2010
Orr Center for Healthy Aging and Memory Loss May 2009 - August 2009
The Greater Des Moines Convention and Visitors Bureau May 2009 - August 2009
Skills
Defined Contribution, Defined Benefit, Qualified Retirement..., Customer Service, Institutional...
Education
University of Iowa - Henry B. Tippie College of Business 2006 — 2009
Bachelor's Degree, Business Managment and Organization
MAG Retail Group August 2015 - Present
MAG Retail and Media May 2014 - September 2015
MAG Retail and Media December 2012 - April 2014
J&P Cycles April 2011 - December 2012
J&P Cycles November 2008 - April 2011
Thomas L. Cardella & Associates March 2007 - November 2008
PRC April 2004 - March 2007
Access Direct April 2003 - March 2004
Skills
Active Directory, VoIP, Servers, Firewalls, VPN, DHCP, Switches, Project Management, Windows, Process Improvement, Group Policy, Call Centers, Networking, Security, Software Documentation, Infrastructure, Software Installation, Microsoft Exchange
Education
University of Minnesota Duluth 2000 — 2002
B.S., Computer Science
Hibbing Community College-A Technical and Community College 1998 — 2000
Associate's degree, Computer Science
CRST International February 2015 - Present
Ricoh Americas Corporation October 2011 - September 2013
Thomas L. Cardella & Associates March 2011 - September 2011
JCPenney October 2009 - March 2011
Skills
Sales Management, Sales Operations, Customer Service, Account Management, Customer Satisfaction, New Business Development, Marketing Strategy, Marketing, Direct Sales, Sales Process, Sales, Problem Solving, Direct Mail, Time Management, Leadership, Team Building, Inventory Management
Education
Kirkwood Community College 2009 — 2014
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Marion Independent 2006 — 2009
High School Diploma
Franco Properties, LLC August 2011 - Present
Thomas L. Cardella & Associates January 2012 - March 2012
Asurion June 2008 - June 2011
Echostar June 2006 - June 2008
MCI February 1996 - March 2006
Skills
Call Center, Vendor Management, Workforce Management, Process Improvement, Customer Satisfaction, Cross-functional Team..., Outsourcing, Team Building, Forecasting, Program Management, Operations Management, Account Management, Team Leadership, Telecommunications, Sales Management, Change Management, Strategic Planning, Budgets, Managed Services, Project Management, Management, Sales, Call Centers, Business Development, Business Process...
Education
Texas Tech University 1991 — 1995
Bilingual and Multilingual Education
Universidad Regiomontana, A.C. 1982 — 1986
CPA, Accounting
Thomas L. Cardella & Associates March 2011 - Present
PRC, LLC April 2008 - March 2011
PRC, LLC May 2006 - April 2008
PRC, LLC March 2004 - May 2006
PRC, LLC May 2003 - March 2004
PRC, LLC May 2002 - May 2003
Skills
Call Center, Account Management, Team Leadership, Program Management, Process Improvement, Management, Outsourcing, CRM, Leadership, Marketing Strategy, Leadership Development, Call Centers, Sales, Training, Time Management, Telecommunications, Customer Retention, Telemarketing, Customer Satisfaction, Sales Management, Customer Experience, Customer Service, B2B, Recruiting, Project Management, Strategy, Analysis, Quality Assurance, Operations Management, Contact Centers
Education
University of Iowa 2014 — 2015
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Upper Iowa University 2006 — 2010
BA, Business Management
Des Moines Area Community College 2000 — 2003
AAS, Business Information Systems
Kuemper
Corridor Business Journal August 2011 - Present
Iowa City Free Medical Clinic April 2008 - April 2014
Thomas L. Cardella & Associates June 2009 - August 2011
Iowa City Press-Citizen August 2002 - November 2008
Springfield News-Leader June 1999 - August 2002
Springfield News-Leader August 1997 - June 1999
Skills
Team Building, Coaching, Newspaper, Advertising, Online Advertising, Public Relations, Email Marketing, Marketing Strategy, Marketing, Editing, Newspapers, Management, Sales, Leadership
Education
Missouri State University 1985 — 1996
Bachelor of Science, Management
Blackhawk Technical College 1977 — 1979
Associate of Science, Marketing
Maudience January 2014 - Present
Corridor Beer Festival January 2013 - Present
Thomas L. Cardella & Associates July 2011 - January 2014
Recruit Empire August 2009 - September 2010
Skills
SEO, Social Media Marketing, Marketing Strategy, Email Marketing, Account Management, Strategic Planning, Sales Management, Business Development, Team Management, CRM, Strategy, Strategic Partnerships, Web Marketing, Lead Generation, Marketing, B2B, Online Marketing, Competitive Analysis, Market Research, Social Networking, Salesforce.com, Marketing Communications, Advertising
Education
Central Missouri State University 2009 — 2011
Marketing
Northern State University 2008 — 2010
Northern State University 2007 — 2009
BS, Marketing
Hy-Vee December 2011 - Present
Thomas L. Cardella & Associates August 2015 - September 2015
Best Buy October 2014 - January 2015
Skills
Customer Service, Retail, Microsoft Word, PowerPoint, Time Management, Teamwork
Education
Kirkwood Community College 2012 — 2014
Liberal Arts and Sciences/Liberal Studies
Iowa City High School 2008 — 2012
High School
Texas Tech University June 2013 - Present
Thomas L. Cardella & Associates January 2011 - August 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Outlook, Training, Microsoft Word, Process Improvement, Time Management, Recruiting, Human Resources, Leadership
Education
El Paso Community College
Pearson North America September 2013 - Present
Professional Musician January 2000 - Present
Private Music Instructor 2001 - Present
Pearson North America July 2013 - September 2013
Pearson North America March 2013 - June 2013
Thomas L. Cardella & Associates February 2010 - August 2010
Celebration Bridal September 2008 - November 2009
Skills
Music, Music Theory, Customer Service, Public Speaking, Performing Arts, Microsoft Office, Microsoft Excel, Social Media, Piano, Music Education, Multi Tasking, Concerts, Classical, Orchestral Music, Conducting, Teaching
Education
New England Conservatory of Music 2010 — 2012
Master of Music (M.M.), Music Performance
University of Iowa 2005 — 2009
Bachelor of Arts (B.A.), Music Performance, General
Nordstrom May 2015 - Present
Thomas L. Cardella & Associates February 2015 - May 2015
Education
Kaplan University-Cedar Rapids Campus 2011 — 2014
Bachelor of Business Administration (B.B.A.)
Moore Financial Partners March 2014 - Present
Wells Fargo Advisors December 2012 - March 2014
Cedar Valley Financial Group July 2012 - January 2013
MetLife Financial Services May 2009 - July 2012
Thomas L. Cardella & Associates January 2008 - May 2009
TMone May 2007 - January 2008
Skills
Retirement Planning, Sales, Wealth Management, Disability Insurance, Long Term Care Insurance, Investment Advisory, Estate Planning, Roth IRA, Retirement, Life Insurance, 401k Rollovers, SEP IRA, Simple IRA, 401k, Executive Benefit..., Alternative Investments, College Education..., Traditional IRA, 529 Plans, 403 b, Mutual Funds, Closed-end Funds, Stock Trading, Municipal Bonds, Options Strategies, Unit Investment Trusts, Series 7, Series 66, IRAs, Financial Advisory, MLP, Investments, Securities, FINRA, Portfolio Management, Financial Services
Education
University of Iowa 2005 — 2007
B.A. International Studies & Entrepreneurship Certificate
Kirkwood Community College 2001 — 2004
Associate of Arts (A.A.)
The American College
Designation: 2010 - Present
ZombieZoneNews.com January 2011 - Present
Caleris March 2014 - July 2015
GameStop July 2012 - March 2014
Thomas L. Cardella & Associates June 2009 - July 2012
Mediacom Cable 2007 - 2008
Iowa Telecom 2005 - 2007
Marshalltown Zombie Walk 2005 - 2007
Skills
Management, Customer Service, Sales, Customer Satisfaction, Sales Operations, Sales Management, Team Building, Training, Creative Writing, Coaching, Blogging, Marketing Strategy, Account Management, Time Management, Customer Experience, Leadership, Customer Retention, Store Management, Conflict Resolution, Program Management, Leadership Development, Retail, Social Networking, Project Planning, Editing, Inventory Control, Payroll Analysis, Employee Training, Inside Sales, Direct Sales, Salesforce.com, Published Author, Retail Sales, Loss Prevention..., Scheduling Management, Social Media Marketing, Outsourcing, Project Coordination, Team Motivator, Writing, Conflict Management, Training & Development, Process Development, Project Implementation, Staff Training, BPO, Ownership, Accountability, Process Management, Business Process...
Education
Marshalltown Community College 2015 — 2017
Associate’s Degree, Business, Management, Marketing, and Related Support Services
Marshalltown Senior High 1995 — 1999
High School, Arts and Lit
Effectus Enterprises, Inc. August 2015 - Present
U.S. Army Reserve June 2011 - Present
Thomas L. Cardella & Associates February 2008 - March 2012
RuffaloCODY March 2006 - August 2007
TMone June 2005 - April 2006
Skills
Process Improvement, Account Management, Call Centers, Customer Satisfaction, Customer Service, Leadership, Customer Experience, Sales Management, Operations Management, Training, Call Center, Microsoft Office, Outsourcing, Program Management, Project Management, Telecommunications, Team Building, CRM, Sales, Management, Customer Retention, Sales Operations, Salesforce.com, Direct Sales, New Business Development, Coaching, B2B, Strategic Planning, Strategy, Lead Generation, Vendor Management, Sales Process, Business Development, Negotiation, Marketing Strategy, BPO, Business Analysis, Workforce Management, Cross-functional Team..., Microsoft Excel, Public Speaking, Cold Calling, Leadership Development, Marketing, Telemarketing, Solution Selling, Time Management, Competitive Analysis, Strategic Partnerships, Customer Relations
Education
Kirkwood Community College 2006 — 2010
Course Credits, Business
University of Phoenix
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Transamerica May 2014 - Present
Thomas L Cardella & Associates November 2013 - April 2014
Vacation Myrtle Beach May 2012 - August 2013
Thomas L. Cardella & Associates 2010 - 2011
Edward Jones January 2003 - February 2010
Access Direct February 2000 - December 2002
Pinnacle Teleservices May 1995 - February 2000
Skills
Call Center, Customer Experience, Telemarketing, Team Building, Process Improvement, Account Management, Leadership Development, Operations Management, Coaching, Training, Sales Management, Customer Service, Profit Center Management, Swahili, Call Centers, Microsoft Office, Leadership, Sales, Customer Retention, Customer Satisfaction, Management, Strategic Planning
Education
Southeast Missouri State University 1994 — 1996
Camdenton High School 1990 — 1994
GEICO March 2014 - Present
Thomas L. Cardella & Associates October 2008 - May 2013
Primus Communications June 2006 - July 2007
Precision Of Iowa July 2004 - June 2006
MCI June 2003 - July 2004
Access Direct April 2002 - June 2003
Skills
Sales, Business Development, Customer Service, Account Management, Call Centers, Sales Operations, Customer Experience, Training, Sales Management, Process Improvement, Leadership, Team Building, Sales Process, Customer Satisfaction, Team Leadership, Coaching, Management, CRM, Marketing, Direct Sales, Salesforce.com, Selling, B2B, Cross-functional Team..., Lead Generation, Sales Presentations, Customer Retention, Networking, Negotiation, Telemarketing, Leadership Development, Solution Selling, Cold Calling, Time Management, Telecommunications, Advertising, Microsoft Office, Customer Engagement, Contact Centers, Teamwork, Building Relationships
Education
Kirkwood Community College
Rose City High School
Defintive Marketing Inc November 2012 - Present
Fuse5 Inc. 2015 - 2015
Infinity Contact January 2011 - November 2011
Thomas L. Cardella & Associates February 2007 - August 2011
Vonage April 2006 - February 2007
Access Direct/PRC March 1995 - April 2006
Skills
Client Services, Customer Relations, Call Center, Consultative Selling, Management Consulting, Direct Marketing, Business Management, Microsoft Office, Excel, Customer Service, Word, Business Analysis, Telemarketing, Client Development, Client Relationship..., Client Communication, Marketing Communications, CRM, Management, Microsoft Word, Sales, Sales Management, Sales Operations, Inbound Marketing, Inbound Lead Generation, Start-up Consulting, Outbound Marketing, Social Marketing, Marketing, Account Management, Process Improvement, Team Leadership, Operations Management, Marketing Strategy, Leadership, Project Management, Telecommunications, New Business Development, Contact Centers, B2B, Performance Management
Education
Kaplan University 2005 — 2006
Bachelor of Business Administration (B.B.A.)
Kirkwood Community College 1993 — 1994
Associate's degree, Business Administration and Management, General
Thomas L. Cardella & Associates September 2014 - Present
Thomas L. Cardella & Associates March 2010 - September 2014
Skills
Back Office, Interviews, Sales, Telemarketing, Customer Service, Human Services, 10 Key, Leadership, Microsoft Word, Microsoft Excel, Social Media, Outlook, PowerPoint, Quality Assurance, Retail, Recruiting, Teamwork
Education
University of Iowa 2012 — 2015
Interdepartmental Studies focussing in Human Services, Family and Community Services
Kirkwood Community College
Associate of Arts (AA), General Studies
Epsilon March 2013 - Present
Maritz Research January 2012 - January 2013
Southern Illinois Deals March 2011 - December 2011
HiBeam Internet and Voice May 2010 - February 2011
Giant City Lodge November 2007 - April 2010
Thomas L. Cardella & Associates June 2005 - August 2007
Skills
Business Process..., Data Mining, Digital Marketing, Outside Sales, Telecommunications, Training, Sales Presentations, Business Performance..., Report Writing, Market Research, Self Management, Goal-driven leader, Client Development, Sales Process, Coaching, Sales, Customer Retention, New Business Development, Business Development, Customer Satisfaction, Leadership Development, Sales Operations, Time Management, Team Leadership, Leadership, Customer Experience, Strategy, Social Media Marketing, Organizational..., Marketing Strategy, Management, Analytics, B2B, Cross-functional Team..., Marketing Research, Employee Training, Advertising, Account Management, Marketing Communications, Call Centers, Direct Marketing, Email Marketing, Selling, Team Building, Lead Generation, Retail, Marketing, Process Improvement, Online Marketing, Sales Management
Education
Southern Illinois University, Carbondale 2007 — 2009
Bachelor of Liberal Arts, Psychology
Southeastern Community College 2005 — 2007
Applied Psychology
Thomas L. Cardella & Associates February 2007 - Present
PRC, LLC September 2002 - February 2007
ROSS Marketing Inc. March 1999 - September 2002
RT Computer Designs February 1996 - March 1999
Skills
Microsoft SQL Server, IIS, Windows Server, Database Design, VoIP, MySQL, Web Development, Software Development, JavaScript, Information Technology, Requirements Analysis, Microsoft Office, Database Administration, Business Intelligence..., IT Strategy, Technical Presentations, Computer Repair, Network Administration, SQL Tuning, .NET, Desktop Application..., Web Application Design, Perl, Tcl-Tk, Awk, Linux, Unix, Unix Shell Scripting, Informix 4GL, Borland Delphi, FoxPro, Interbase, Avaya, Paradox, Salesforce.com System..., Web Services, IT Management, Apache, CRM Integration, Technical Writing, Windows Services, Computer Hardware, Information Security, PostgreSQL, IT Project..., Digital Audio, Siemens CPS/OpenScape..., CRM
Education
Bemidji State University
Computer Science
Minot State University
Computer Science
Wells Fargo July 2015 - Present
Thomas L. Cardella & Associates December 2011 - June 2015
Mercy Medical Center, Cedar Rapids, Ia November 2006 - December 2011
Siemens VDO April 2001 - November 2006
Oakdale Systems Inc September 1996 - March 2001
Skills
SSIS, SSRS, SQL Server, SSAS, Stored Procedures, Database Design, T-SQL, Data Warehousing, C#, SQL Server 2000-2008, Microsoft SQL Server, Analysis Services, ETL, IIS, SQL, SQL Tuning, ASP.NET, Software Development, .NET, Databases, Performance Tuning
Education
University of Iowa
GE Capital August 2013 - Present
Personal Safety Corporation August 2012 - June 2013
Yellowbook September 2011 - August 2012
Thomas L. Cardella & Associates January 2009 - September 2011
Skills
Management, Leadership, Sales, Program Management, Marketing, Account Management, Graphic Design, Adobe Illustrator, New Business Development, Team Building, Social Networking, Social Media, Marketing Strategy, Training, Strategic Planning, Sales Management
Education
Mount Mercy University 2014 — 2017
Bachelors of Marketing, Marketing, 4.0
Kirkwood Community College 2008 — 2011
Associate's degree
Kozy Heat Fireplaces May 2014 - Present
Thomas L. Cardella & Associates May 2012 - May 2014
Sub City on the Hill January 2009 - April 2012
Kozy Heat Fireplaces May 2007 - August 2008
Skills
Employee Training, Supervisory Experience, Supervisory Skills, Supervisory Management, Telemarketing, Management, Benefits Administration, Team Building, Time Management, Sales, Program Management, Call Centers, Training, Customer Retention, Interviews, Social Networking, Marketing, Facebook, Blogging, Customer Experience, Inbound Marketing, Customer Service, Microsoft Office, Advertising, Social Media, Public Speaking, Leadership, Marketing Strategy, Social Media Marketing, Microsoft Excel
Education
University of Northern Iowa
Kirkwood Community College
Thomas L. Cardella & Associates September 2015 - Present
Pearson August 2007 - September 2015
Vangent Inc February 2007 - August 2007
Pearson Government Solutions May 2006 - February 2007
RuffaloCODY August 2003 - May 2006
Direct Alliance Corporation April 2001 - August 2003
Center for Teaching and Learning January 2000 - April 2001
Mesa Community College July 1999 - April 2001
Skills
ETL Development, Perl, Oracle, Pervasive, Data Modeling, Logical Data Modeling, Data Warehouse..., ETL, Requirements Analysis, SQL, Ubiquitous Computing, Databases, Data Warehousing, Software Documentation, PL/SQL, Architectures, Web Applications, Architecture, Integration, Agile Methodologies
Education
University of Iowa 2011 — 2017
Master's degree
University of Iowa 2008 — 2011
BA
Kirkwood Community College 2003 — 2008
Mesa Community College 1999 — 2000
AAS
The University of Iowa September 2012 - Present
MoJoe LLC January 2011 - Present
AEGON February 2010 - September 2012
Thomas L. Cardella & Associates August 2007 - January 2010
Pearson July 2004 - August 2007
MetaCommunications January 2004 - July 2004
Octopi April 2003 - December 2003
Pinnacor June 2002 - April 2003
EMB & Associates May 2000 - March 2002
General Mills May 1998 - May 2000
Skills
Ruby on Rails, Ruby, JavaScript, jQuery, Software Development, Android, Java, Objective-C, Microsoft SQL Server, Mobile Applications, Web Applications, iPhone, Database Design, Apache, iOS development, SQL, Programming, Databases, Python, Oracle, PostgreSQL, C, C#, Visual Studio, Software Engineering, Object Oriented Design, REST, VB.NET, Perforce, Data Analysis, Unity3D, ASP.NET, ASP.NET MVC, OOP, Software Design, Android Development, .NET, Git, MySQL, Web Services, XML, HTML 5, Test Driven Development, iPhone development
Education
University of Iowa - Henry B. Tippie College of Business 2014 — 2018
Master of Business Administration (MBA)
University of Iowa 1998 — 2002
Bachelor of Arts (B.A.), Computer Science
Thomas L. Cardella & Associates May 2008 - Present
US Cellular May 2002 - May 2008
US Cellular May 2001 - December 2007
McLeod USA August 1997 - May 2002
MCI August 1993 - August 1997
Education
Capella University
Infinity Contact May 2011 - Present
Thomas L. Cardella & Associates June 2009 - April 2011
APAC Customer Services April 1996 - November 2008
Hanson Directory Service, Inc. July 1994 - April 1996
Computer’s Plus February 1993 - May 1993
Employer’s Mutual Companies November 1990 - January 1992
Skills
Databases, Microsoft SQL Server, Troubleshooting, Database Design, SQL, Call Centers, Oracle, Active Directory, Business Analysis, CRM, Customer Service, Java, Leadership, Management, Project Management, SDLC, SharePoint, Team Leadership, Training, Web Development
Education
Des Moines Area Community College 1986 — 1990
AAS, Data Processing / Information Systems
New Connections, LLC February 2012 - Present
Thomas L. Cardella & Associates June 2010 - February 2012
Metis Marketing Solutions September 2005 - February 2012
Access Direct 1997 - 2005
Shepler Marketing Services September 1987 - October 1991
MIT Video Courses/Massachusetts Institute of Technology September 1982 - August 1987
Skills
Email Marketing, Integrated Marketing, Advertising, Corporate Communications, Marketing Communications, Online Marketing, Corporate Branding, Creative Direction, Business Writing, Department Budgeting, Media Planning, Social Media Marketing, Training, Strategic Partnerships, Marketing, Strategy, Marketing Strategy
Education
Boston University Questrom School of Business 1985 — 1985
Direct Marketing Management Executive Program
Mount Holyoke College 1974 — 1979
BA, French Studies
Thomas L. Cardella & Associates / TLC Enterprises December 2008 - June 2013
Thomas L. Cardella & Associates January 2008 - December 2008
TMone April 2007 - January 2008
Skills
Training, Account Management, Customer Service, Sales, Call Center
Education
Des Moines Area Community College 2000 — 2002
Thomas L. Cardella & Associates CSR, sells, account manager, education advisorCSRAPACNovember 2010 - November 2012
Skills
Call Centers, Customer Experience, BPO, Customer Satisfaction, Workforce Management, Contact Centers, Customer Service, Customer Retention, Process Improvement, Telecommunications, Outsourcing, Telemarketing, Avaya, Team Leadership, Account Management
Education
El Reno Junior College 1974 — 1976
AA
University of Nebraska at Omaha 1970 — 1971
Law, Social Work
Thomas L. Cardella & Associates November 2007 - Present
RuffaloCODY 2005 - 2007
Skills
Database Design, Microsoft SQL Server, Data Analysis, Process Improvement, Call Center, IIS, Project Management, Microsoft Office, Business Analysis, C#, Java, Program Management, HTML, MySQL, JavaScript, Windows Server, SQL, Visio, Crystal Reports, Active Directory, Databases, ETL, SSIS, Team Leadership
Education
University of Northern Iowa 1994 — 1999
BA, Management Information Systems
East High 1985 — 1989
Scheldrup Blades Schrock Smith PC January 2014 - Present
Scheldrup Blades Schrock Smith Aranza P.C. 2012 - Present
Ultimate Body Shaping 2012 - Present
Thomas L. Cardella & Associates 2007 - 2011
Kids First Law Center August 2010 - December 2010
University of Iowa Student Legal Services May 2010 - August 2010
Access Direct / PRC 1999 - 2007
Skills
Employment Law, Workers Compensation..., Regulatory Affairs, Process Improvement, Human Resources, Family Law, Training, Leadership, Management, Customer Service, Public Speaking, Legal Research, Legal Writing, Insurance, CRM, Litigation, Performance Management, Team Leadership
Education
University of Iowa College of Law 2008 — 2011
JD
Mount Mercy University 2002 — 2005
B.S. Business, Finance, Magna Cum Laude
Kirkwood Community College 2000 — 2003
AA
GoDaddy June 2015 - Present
Cedar Rapids Tire March 2011 - August 2013
Thomas L. Cardella & Associates October 2009 - January 2011
Thomas L. Cardella & Associates January 2009 - October 2009
PAETEC October 2006 - December 2008
PAETEC Communications 2006 - 2008
PAETEC (formerly McLeodUSA) 2006 - 2008
MCI 1996 - 2006
Skills
Call Center, Customer Service, Customer Relations, Sales Management, Process Improvement, Team Building, Telecommunications, Hiring, Negotiation, Performance Management, Strategic Planning, Microsoft Office, Public Speaking, Coaching, Team Leadership, Problem Solving, Consultative Selling, Leadership Development, Excel, PowerPoint, Vendor Relations, Employee Relations, Sales Support, Direct Sales, Interviewing, Customer Satisfaction, Word, Mentoring, Outlook, Documentation, Salesforce.com, Solution Selling, Operations Management, Cross-functional Team..., Marketing Communications, Call Centers, Project Management, Time Management, Sales Process, Sales Operations, Microsoft Excel, Strategy, Selling, Software Documentation, Microsoft Word, Cold Calling, Management, Training, Sales, Account Management
Education
Mount Mercy University 2006 — 2015
Bachelor's degree, Marketing
Kirkwood Community College 1993 — 1995
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Central Community High School- Dewitt 1988 — 1991
Dewitt Central 1988 — 1991
Infinity Contact July 2013 - Present
Thomas L. Cardella & Associates April 2006 - July 2013
PRC December 2005 - April 2007
Access Direct November 2002 - December 2005
Access Direct December 2001 - November 2002
Access Direct March 2000 - December 2001
APAC Customer Services 1999 - 1999
Skills
Call Center, Account Management, Customer Experience, Training, Process Improvement, Sales Management, Team Building, Project Management, Operations Management, Negotiation, Leadership Development, Customer Satisfaction, Business Analysis, Call Centers, Management, Leadership, Outsourcing, CRM, Human Resources, Team Leadership, Business Development, Contract Negotiation
Education
Mount Mercy University
American Literary Translators Association (ALTA) May 2015 - Present
Indiana University August 2014 - Present
American Literary Translators Association (ALTA) August 2014 - May 2015
The University of Iowa August 2012 - June 2014
Hawkeye Foodservice Distribution, Inc. January 2011 - August 2012
Hawkeye Foodservice Distribution, Inc. May 2010 - January 2011
Sears Optical May 2009 - March 2010
Thomas L. Cardella & Associates December 2008 - April 2009
Skills
Quality Assurance, Customer Experience, Customer Satisfaction, Customer Service, Microsoft Office, Call Centers, Grant Preparation, Scholarly Research, Academic Tutoring, Online Tutoring, Article Submission, Office Administration, Bid Preparation, Bidding Process, Audio Transcription, Management, Research, Public Speaking, Microsoft Excel, Event Planning
Education
Indiana University Bloomington 2014 — 2016
Master's Degree, Slavic Literature
University of Iowa 2012 — 2014
Bachelor's Degree, Russian Language and Literature, 4.0 GPA in major
Kirkwood Community College 2007 — 2009
Associate of Arts (A.A.), Accounting, Spanish
Kirkwood Community College 2007 — 2009
Associate of Science (A.S.), Chemistry, Spanish
Rose-Hulman Institute of Technology 2004 — 2005
Chemical Engineering
Miami University 2002 — 2004
Chemistry
Thomas L. Cardella & Associates June 2008 - Present
Access Direct/PRC November 1995 - June 2008
MCI Consumer Markets March 1992 - April 1995
Skills
Process Improvement, Customer Service, Microsoft Office, Call Centers, Call Center, Customer Experience, Microsoft Excel, Leadership, Team Building, Training, Customer Satisfaction
Education
Mount Mercy University 2002 — 2004
BS, Business Adminstration
Kirkwood Community College 2001 — 2002
AA, Business
Kirkwood Community College 1992 — 1994
Nursing
Coe College 1986 — 1989
Nursing, Education
Berthel Fisher & Company Financial Services April 2013 - Present
Adecco October 2011 - April 2013
Thomas L. Cardella & Associates January 2011 - August 2011
Von Maur June 2010 - January 2011
Coe College September 2009 - April 2010
Coe College May 2009 - April 2010
Skills
Customer Service, Drawing, Painting, Photoshop, Time Management, PowerPoint, Art, Microsoft Word, Sales, Data Entry, Typing, Outlook, Mac, Microsoft Office, Figure Drawing, Oracle Applications, Cashiering, Microsoft Excel
Education
Coe College 2006 — 2010
BA, Art
Thomas L. Cardella & Associates September 2011 - Present
Petsel Express Party Lines, LLC June 2011 - Present
Skills
Marketing
Education
University of Iowa - Henry B. Tippie College of Business 2005 — 2010
BBA, Marketing, Cinema, Entrepreneurial Management
Randall Electric INC February 2015 - Present
Dish Network March 2013 - February 2015
Farm Bureau Financial Services November 2012 - March 2013
Thomas L. Cardella & Associates August 2011 - November 2012
Thomas L. Cardella & Associates June 2009 - August 2011
TMone April 2008 - May 2009
TMone October 2007 - April 2008
TMone May 2006 - October 2007
Skills
Sales
Education
Kirkwood Community College 2003 — 2006
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
USAA February 2013 - Present
GMAC ResCap August 2011 - September 2012
Thomas L. Cardella & Associates January 2009 - August 2011
Vangent, Inc. March 2004 - January 2009
The Music Loft 2000 - 2004
Skills
Customer Service, Coaching, Call Center, Instructional Design, Process Improvement, Microsoft Office, Mentoring, Customer Relations, Public Speaking, PowerPoint, Program Management, Employee Training, Recruiting, Call Centers
Education
American InterContinental University 2004 — 2004
M. Ed., Instructional Design
Western Illinois University 1975 — 1979
BA, Music Education
BerganKDV September 2012 - Present
Farmers State Bank September 2011 - September 2012
FSB Premier Wealth Management, Inc. August 2010 - September 2012
University of Northern Iowa May 2006 - May 2009
Thomas L. Cardella & Associates December 2007 - January 2008
University of Northern Iowa February 2005 - May 2007
Skills
Financial Analysis, Bookkeeping, Financial Reporting, QuickBooks, Tax Preparation, Payroll Services, Financial Accounting, Microsoft Excel
Education
University of Northern Iowa 2008 — 2009
Master of Accounting, Accounting
University of Northern Iowa 2004 — 2008
Bachelor of Arts (BA), Accounting
American Family Insurance June 2013 - Present
Curse, Inc. November 2012 - June 2014
Thomas L. Cardella & Associates July 2012 - June 2013
Thomas L. Cardella & Associates May 2011 - July 2012
ESFI World May 2011 - May 2012
Skills
Marketing, Customer Service, Sales, Insurance, Employee Training, Microsoft Office, Social Networking, Social Media, Microsoft Excel, Social Media Marketing, PowerPoint, Microsoft Word, Video Games, Photoshop
Education
Kirkwood Community College 2009 — 2011
AAS, Computer Support Specialist
Protek Medical Products Inc. February 2014 - Present
Thomas L. Cardella & Associates March 2012 - Present
Plumb Tree Family Chiropractic September 2013 - February 2014
The University of Iowa Hospitals and Clinics May 2010 - March 2012
Stuff Etc November 2007 - August 2011
Skills
Microsoft Word, Excel,..., Customer Service, Selling, Sales, Social Media, Marketing, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Leadership, Social Networking, Social Media Marketing, Time Management, Customer Satisfaction
Education
University of Iowa 2010 — 2013
Bachelor's degree, Communication, General, Junior
Thirty-One Gifts May 2013 - Present
Northeast Missouri Community Action Agency January 2014 - April 2014
Thomas L. Cardella & Associates June 2008 - July 2011
keokuk area hospital September 2006 - November 2008
Skills
Microsoft Word, Call Center, Process Improvement, Microsoft Office, Time Management, Customer Satisfaction, Telemarketing, BPO, Workforce Management, Customer Experience, Customer Service, Coaching, Outlook, Training, Customer Retention, Team Building, Teaching, Team Leadership, Teamwork, Direct Sales, Telephone Skills, Telecommunications, Social Networking, Sales, Microsoft Excel
Education
Southeastern Community College 2006 — 2008
Associate of Arts (A.A.), Business/Commerce, General
Z Wireless-Verizon Premium Wireless Retailer December 2011 - Present
Thomas L. Cardella & Associates April 2011 - December 2011
State Farm Insurance May 2010 - August 2010
Education
Southeastern Community College