AAA Carolinas
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AAA Carolinas Employees
AAA Carolinas March 2013 - Present
Liberty Travel May 2013 - March 2014
The Hartford November 2012 - May 2013
The Hartford May 2011 - November 2012
Education
The Catholic University of America 2005 — 2009
Bachelors, Classics
Engineering Design & Testing Corp. September 2014 - Present
ICA Engineering March 2014 - September 2014
Liberty National Life Insurance September 2013 - March 2014
AAA Carolinas August 2010 - June 2013
VistaBank December 2007 - August 2010
South Carolina Resort Properties February 2007 - October 2007
Skills
Administration, Customer Service, Team Building, Sales, Leadership, Microsoft Office, Insurance, Account Management, Banking, Event Planning, Marketing, Coaching, Sales Management, Training, Strategic Planning, Public Relations, Client Relations, Budgets, Human Resources, Social Media Marketing, Recruiting, Hotels, Microsoft Excel, Tourism, Employee Relations, Employee Benefits, Direct Marketing, Budgeting
Education
Midlands Technical College
Business Administration and Management, General
Sublmnl Design, LLC August 2003 - Present
AIGA Charlotte July 2013 - Present
World Racing Group October 2008 - November 2011
AAA Carolinas October 2006 - October 2008
Univ. North Carolina at Charlotte October 2004 - October 2006
Skills
Digital Photography, Graphic Design, Social Media, User Interface Design, Art Direction, Event Marketing, Corporate Identity, Brand Development, Photoshop, Illustrator, Dreamweaver, InDesign, Typography, Logo Design, Advertising, Apparel Graphics, Graphics, Logos, Web Design, Photography, Adobe Creative Suite, Print, Packaging, Adobe Acrobat, Creative Direction, Posters, Brochures, Mac, Print Production, Illustration, Creative Services, Corporate Branding, Business Cards, Flyers, Website Development, Social Media Marketing, SEO, Photo Editing, Promotions, Facebook, Social Networking, Banners, Layout, Event Planning, Branding & Identity, Direct Mail, Marketing Communications, Visual Communication, Marketing, Catalogs
Education
University of North Carolina at Charlotte 2000 — 2005
BA
McElveen Buick GMC July 2015 - Present
AAA Carolinas July 2013 - April 2015
MARATHON AUTOMOTIVE 2012 - 2013
NAPA Auto Parts August 2007 - November 2012
Tire Kingdom March 2005 - August 2007
Monro Muffler Brake April 1999 - March 2005
Firestone August 1994 - April 1999
Skills
Automotive Repair, Automotive Aftermarket, Sales Management, Customer Service, Customer Satisfaction, Customer Retention, Management, District Sales..., Sales, Team Building, Automobile, Human Resources, Profit, Warehousing, Retail, Parts, Store Management, Loss Prevention, Inventory Management, Automotive, Vehicles, Shipping, Inventory Control, Purchasing, Operations Management, Continuous Improvement, Income Statement, Sales Process, Warranty, Pricing, Fleet Management, Hiring, Dealers, Tires, Retail Sales, Automotive Electronics, P, Training, Distribution Center..., Automotive Parts, Coaching, Recruiting, Merchandising, Forecasting, Wholesale, Logistics, Dealer Management, Inventory Analysis, Forklift Operator, Time Management
Education
Trident Technical College 1990 — 1992
Associate's degree, Business Administration and Management, General
MIDDLETON HIGH SCHOOL 1987 — 1990
HIGH SCHOOL DIPLOMA, COLLEGE PREP
AAA June 2010 - Present
AAA Carolinas June 2010 - Present
GameStop July 2006 - June 2008
AT&T April 2005 - July 2006
Blockbuster August 2001 - May 2004
Nucor Corporation May 2001 - August 2001
U.S. Coast Guard February 1997 - February 2001
Skills
Travel Planning, Film, Disney Vacations, North America Travel, Universal Orlando..., Seaworld Theme Parks, Legoland Theme parks, Account Management, Business Travel, Cruises, Customer Satisfaction, Customer Service, Event Management, Hospitality, Hotels, Leisure, Leisure Travel, Management, Marketing, Sabre, Sales, Sales Management, Sports, Tourism, Travel Management, Vacation
Education
Trident Technical College 2003 — 2010
Associate's Degree, Hospitality and Tourism
Holiday Inn Charlotte Airport February 2012 - Present
Arise and Shine Therapy, Inc June 2011 - February 2012
AAA Carolinas October 2010 - January 2011
Strathallan Hotel January 2008 - September 2010
Skills
Event Management, Marketing, Hotels, Social Media, Sales, Budgets, Management, Negotiation
Education
St. John Fisher College 2002 — 2006
Bachelor of Science, Business Administration (Minor: Marketing)
Saint John Fisher College 1998 — 2002
Bachelor of Science (B.S.), Business, Management, and Marketing
Honeoye Falls Lima
Honeoye Falls Lima
Honeoye Falls Lima
Delta Dental of NC March 2013 - Present
AAA Carolinas June 2009 - February 2013
Kerr Insurance Solutions August 2008 - May 2009
Sally Cox State Farm May 2003 - August 2008
Skills
General Insurance, Property & Casualty..., Insurance, Casualty, Umbrella Insurance, Underwriting, Workers Compensation, Health Insurance, Employee Benefits, Risk Management, Customer Service, Call Center, Relationship Management, Sales, Account Management, Training, Fixed Annuities, Life Insurance
Education
UNC Chapel Hill 1992 — 1996
Bachelor of Science, Biology and Psychology
Strayer University March 2015 - Present
Strayer University April 2013 - January 2014
Pacific Isle Travel November 2011 - February 2013
Justin Claypool Photography June 2010 - February 2013
South Carolina Workers Compensation Commission February 2009 - May 2009
AAA Carolinas August 2006 - December 2006
Time Warner Cable November 2004 - June 2005
Carnival Corporation October 2003 - January 2004
Delta Air Lines March 2000 - February 2001
Skills
Higher Education, Customer Service, Sales, Microsoft Office, Leadership Development, Microsoft Word, Adult Education, Admissions, Student Recruiting, Enrollment Services, Online Enrollment, Student Affairs, Vacation, Travel Management, Tourism, Marketing, Social Networking, Sales Management, Leisure Travel, Hospitality, Event Management, Marketing Strategy, Negotiation, Legal, Event Planning, Training, Public Speaking, Leadership
Education
Penn State University 2010 — 2012
Bachelor of Applied Science (B.A.Sc.) - Criminal Justice, Criminal Justice and Corrections/Homeland Security
Strayer University (DC) 2013 — 2015
Masters of Science, Human Resources Management
Midlands Technical College 2008 — 2009
Associates Degree, Paralegal Studies
The Members Insurance Company October 2001 - Present
AAA Carolinas 2001 - Present
American Modern Insurance Group September 2000 - October 2001
GuideOne Insurance January 1979 - September 2000
Skills
Property & Casualty..., General Insurance, Underwriting, Commercial Lines, Risk Management, Account Management, Negotiation, Customer Service, Claims Management, Operations Management, Strategic Planning, Litigation Management, Sales Management, New Business Development, Casualty, Workers Compensation, Insurance, Liability, Commercial Insurance, Umbrella Insurance, Legal Liability, Casualty Insurance
Education
Purdue University
Executive Master of Business Administration (M.B.A.)
Troy University in Montgomery
Bachelor of Science (BS)
Driven Brands, Inc. July 2015 - Present
Meineke Car Care Centers, Inc. July 2013 - July 2015
AAA Carolinas September 2009 - June 2013
AAA Carolinas February 2008 - September 2009
Emercy International April 2005 - February 2007
University of Alabama March 2005 - August 2006
Skills
Email Marketing, Social Media Marketing, Advertising, Facebook, Public Relations, Integrated Marketing, Direct Mail, Marketing Communications, Event Planning, Press Releases, Event Management, Marketing Strategy, Social Networking, Marketing, Newsletters, Direct Marketing, Digital Marketing, Copywriting, Media Relations, Strategic Planning, Social Media..., Strategy, Social Media, Blogging, Market Research, SEO, Brand Development, Market Planning, Creative Direction, Brand Awareness, SEM, B2B, Customer Acquisition, Internal Communications, Website Development, Marketing Research, InDesign, PPC
Education
University of Alabama
BA, English/ Public Relations
University of Alabama
Master of Arts (M.A.), Integrated Marketing Communications
Laura McKay Agency, LLC December 2012 - Present
Allianz Global Assistance 2008 - 2012
AAA Washington January 1998 - October 2007
AAA Carolinas October 1994 - October 1997
Brendan Vacations October 1988 - June 1994
Skills
Travel Management, Leisure Travel, Business Development, Customer Service, Key Account Management, Leadership, Microsoft Office, Organization, Strategic Planning, Pricing, User Experience, User Interface, Critical Thinking, Insurance, Business Analysis, Travel Technology
Education
George Mason University
Mathematics
Moorpark College
Associate's degree, Business Administration and Management, General
Gaithersburg High School
College Prep
Bank of America February 2014 - Present
Bank of America July 2013 - December 2013
Bank of America March 2010 - July 2013
AAA Carolinas June 2008 - February 2010
AAA Carolinas September 2005 - June 2008
AAA Carolinas September 2002 - September 2005
Skills
Information Technology, .NET, Microsoft SQL Server, Project Management, Release Management, Help Desk Support, Programming, Customer Service, Process Management, Process Optimization, Process Control, Software Implementation, Management, Change Management, Software Documentation, Business Analysis, Process Improvement
Education
University of North Carolina at Charlotte 1997 — 2001
Bachelor of Fine Arts (BFA), Concentration in Painting
Myers Park High School 1994 — 1997
High School
AAA Carolinas September 2013 - July 2014
Social Butterfly Charlotte 2007 - 2013
Electric City December 2008 - October 2010
Ripple Effect Development 2005 - December 2008
First Wave Technologies 1997 - 1999
Sales Technologies 1991 - 1993
Skills
Social Media Marketing, Strategy, CRM, Marketing Strategy, Social Media, Marketing, Direct Marketing, Photography, Training, Management, Leadership, Product Management, Start-ups, Social Networking, Market Research, Integrated Marketing, Blogging, Email Marketing, Project Management, Management of..., Email, Content Writing, social media management, Sales force automation, Training development..., MS Office expert, Collateral Materials..., Sales Presentations, Direct Mail Programs, Integrated..., Direct Mail Campaigns, Editing, Content Marketing, Public Relations, Facebook, Sales, Selling, Small Business, Online Marketing, Web Design, Product Development, Event Marketing Strategy, Program Management, Lead Generation, Marketing Communications
Education
Georgia Institute of Technology 1982 — 1987
BS, Industrial Management
TorchBearer Consulting October 2013 - Present
AVP Nationwide Productions December 2012 - October 2013
AAA Carolinas January 2012 - September 2012
AAA Carolinas April 2010 - December 2011
Cox Television August 2008 - April 2010
Raycom Media 2007 - 2008
Clear Channel 1997 - 2007
Olde Towne Carriage Company May 1989 - December 1993
Disney MGM Studios 1993 - 1993
Skills
Engaging Speaker, Insightful Strategist, Inspiring Sales Trainer, Public Speaking, Advertising, Public Relations, Email Marketing, Digital Marketing, Strategist, Inspiration, Social Media, Online Advertising, Marketing Strategy, Creative Direction, Entertainment, Sales, New Business Development, Budgets, Leadership, Direct Mail, Team Building, Advertising Sales, Sales Management, Sponsorship, Management, Brand Awareness, Integrated Marketing, Event Planning, Social Media Marketing, Selling, Account Management, Marketing, Marketing Communications, Event Management, Training, Copywriting, Media Planning, Networking, Trade Shows, Brand Development, Online Marketing, Television, Broadcast
Education
University of Auckland 1994 — 1995
Masters, English Communications
University of South Carolina-Columbia 1990 — 1994
B.A., Journalism Degree (Advertising / Public Relations Focus)
Welsh Motors, Inc September 2012 - Present
Varsity Ford November 2010 - September 2012
AAA Carolinas August 2009 - November 2010
Skills
Sales Management, Account Management, Sales, Profit, Customer Satisfaction, Recruiting, Purchasing, Customer Retention, Operations Management, Team Building, B2B, Vehicles, Inventory Management, Retail, Automotive, Automotive Aftermarket, Sales Process, Direct Sales, Customer Service, Parts, Automobile, Warranty, Negotiation, Selling, Dealer Management, Automotive Repair, Sales Operations, Cold Calling, Coaching, Automotive Engineering, Leadership, Competitive Analysis, Wholesale, Sales Presentations, Pricing, Team Leadership, Market Planning, Marketing, Forecasting, New Business Development, Marketing Strategy, Trade Shows, Salesforce.com, Budgets, Management, CRM, Dealers, Business Planning, Training, Advertising
Education
Northwood University 1999 — 2003
Bachelor of Business Administration (BBA), Automotive Marketing and Management
Springfield Local 1994 — 1998
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
The Hartford August 2013 - Present
AAA Carolinas January 2011 - July 2013
AAA Carolinas November 2009 - December 2010
AAA Carolinas January 2009 - November 2009
Skills
Property & Casualty..., Insurance, General Insurance, Account Management, Sales Management, New Business Development, Sales Process, Customer Service, Casualty, Umbrella Insurance, Employee Recognition, Leadership Development, Training, Customer Satisfaction, Commercial Insurance, Commercial Lines, Leadership, Employee Benefits, Liability, Legal Liability, Marketing, Professional Liability, Sales, Team Building, Underwriting, Life Insurance, Casualty Insurance
Education
University of North Carolina at Wilmington 2006 — 2008
Master of Arts (M.A.), Psychology
Grand Valley State University 2001 — 2005
Bachelor of Science (B.S.), Psychology
Halifax Co E-911 August 2006 - Present
AAA Carolinas March 2000 - August 2006
Skills
Customer Retention, Sales, Conflict Resolution, Public Safety, Customer Service, Cpr Certified, Managerial Skills, New Hire Training, Call Centers, Employee Training, Emergency Medical..., Customer Experience, Customer Satisfaction, Telephone Skills, Radio Broadcasting, Telecommunications, Computer Aided Dispatch, Crisis Intervention..., NIMS, Emergency Fire Dispatch, Multi Tasking, EMT-Basic, Suicide Prevention, ASHI CPR Instructor, Criminal Justice..., Loss Prevention, Data Entry, Interviews
Education
Halifax Community College
EMT-Basic
Lenoir Community College
Continuing Education
AAA Carolinas September 2009 - Present
Skills
Leisure Travel, Business Travel, Travel Management, Cruises, Tourism, Leisure, Vacation, Incentive Travel, Sabre, Apollo, Honeymoons, Hotels, Tour Operators, Adventure Travel, Online Travel, Destination Marketing, Travel Planning
Education
International Business College 2000 — 2001
AAA Carolinas October 2013 - Present
CarMax February 2012 - 2013
CarMax August 2000 - February 2012
CarMax August 1998 - August 2000
CarMax October 1997 - August 1998
IBM January 1997 - October 1997
United States Marine Corps January 1993 - January 1997
Skills
Unit Production..., Team Management, Team Building, Team Leadership, Customer Service, Inventory Management, Customer Satisfaction, Retail, Merchandising, Time Management, Leadership, Training, Customer Experience, Management, Employee Training, Customer Retention, Operations Management, Sales, Microsoft Office, Inventory Control
Education
Mount Olive College 2012 — 2016
Bachelor's degree, Management Information Systems, General
Forest Park High School
Samaritans Purse Operation Christmas Child November 2013 - February 2014
AAA Carolinas July 2006 - October 2011
Personalized Therapy May 2007 - December 2007
Prince William Interfaith Caregivers June 2005 - July 2006
Skills
Community Outreach, Training, Nonprofits, Case Managment, Microsoft Office, Leadership, Microsoft Excel, Client Intake, HIV prevention, Employee Training, Communication, Cultural Awareness, Eligibility, Teamwork, Proactive self-starter, Quality Assurance, Investigation, Risk Assessment, Social Media, PowerPoint, Creative Problem Solving, Conflict Resolution, Mental Health Counseling, Time Management, Inductive Reasoning, Administrative..., Data Entry, Empathy, Developmental..., Family Services
Education
George Mason University 2001 — 2005
Bachelor of Science (BS), Social Work
Lowcountry Protected Insurers January 2008 - Present
AAA Carolinas March 2010 - June 2014
Allstate February 2005 - December 2007
PepsiCo May 2002 - February 2005
Skills
Insurance, General Insurance, Property & Casualty..., Casualty, Umbrella Insurance, Workers Compensation, Underwriting, Health Insurance, Commercial Insurance, Employee Benefits, Customer Service, Sales, Account Management, Marketing, Life Insurance, Business Planning, Risk Management, Consulting, Casualty Insurance
Education
Webster University 2009 — 2012
Master of Business Administration (M.B.A.), Business Administration and Management, General
South Carolina State University 1985 — 1989
Bachelor of Science (B.S.), Marketing
Goose Creek High 1981 — 1985
High School Diploma, College Prep Studies
AAA Carolinas September 2010 - Present
Skills
Disney Destination..., Universal Studios..., Hawaii Destination..., Cruises, Luxury Cruise, River Cruises, Group Cruises, European Travel, Vacation, Event Planning, Marketing, Leadership, Management, Sales
Education
University of North Carolina at Charlotte 2004 — 2005
Mechanical Engineering
AAA Carolinas June 2014 - Present
Carolinas Healthcare System January 2014 - June 2014
BigKeys Keyboard Company November 2001 - January 2014
Aveda June 1998 - November 2001
Barr Engineering October 1997 - June 1998
UnitedHealth Group February 1996 - October 1997
Micron Technology (Zeos International) November 1990 - January 1996
Skills
PC maintenance, Fishing, Golf, Troubleshooting, Training, Network Administration, Computer Maintenance, Technical Support, Accessibility, Networking, Microsoft Office, E-Learning, Servers, Team Building, Team Leadership, Management, Entrepreneurship, Testing, Leadership, Help Desk Support, Telecommunications, Microsoft Exchange, Software Installation, Hardware, Integration, Product Development, System Administration, Computer Hardware, Software Documentation, Microsoft SQL Server, Program Management
Education
Pasadena City College 1983 — 1987
N/A, Computer Science
Family Dollar, Inc. August 2008 - July 2011
Petro Express (Division of The Pantry) April 2007 - October 2007
Petro Express July 2005 - April 2007
Family Dollar Inc. January 2003 - July 2005
AAA Carolinas January 1979 - July 1998
Education
University of North Carolina at Chapel Hill
Bachelor of Arts (BA), Journalism
Wingate University
AA Literary, English, 3.2
ACN May 2013 - Present
ACN April 2013 - May 2013
AAA Carolinas January 2012 - June 2012
Grow the Game Golf July 2011 - October 2011
Ronald McDonald House of Charlotte August 2010 - July 2011
Greg Biffle Foundation December 2007 - April 2010
Boys & Girls Club of Cabarrus County 2003 - 2007
Kaleida Health 2002 - 2003
Kaleida Health January 2001 - December 2002
Kaleida Health May 1999 - January 2001
Skills
Event Planning, Media Relations, Fundraising, Database Management, Microsoft Office, Marketing Communications, Quickbooks, Direct Marketing, Social Media Marketing, Community Relations, Customer Relations, Relationship Development, Viper, Main Street, Call Reporting, Marketing Reporting, IBM Unica Marketing..., Smart Addresser, Lawson HRIS, Inter-personal, Community Development, Nonprofits, Customer Service, Event Management, Social Media, Leadership, Management, Marketing, Public Relations
Education
State University of New York College at Fredonia 1995 — 1999
BS, Health Service Administration
NTHS 1991 — 1995
Regents Diploma
Chick-fil-A July 2011 - Present
AAA Carolinas March 2010 - July 2010
Live Nation July 2009 - March 2010
Dillard’s Inc May 2007 - August 2007
Skills
Sales, Customer Service, Entertainment, Marketing, Sales Management, Team Building, Customer Satisfaction, Sales Operations, Retail, Inventory Management, Contract Negotiation
Education
Gardner-Webb University 2003 — 2009
Business Administration, Management
Baker Roofing ColumbiaSC June 2014 - Present
nanco realty client 2014 - 2014
Baker roofing of Virginia 2012 - 2014
Centimark February 2009 - August 2012
AAA Carolinas March 2005 - December 2009
Flynn Canada 2000 - 2004
flynn canada 1998 - 2004
Skills
Manufacturing, Logistics, Sales Operations, Roofers, Real Estate, Marketing, Budgets, Construction, Facilities Management, Carpentry, Renovation, Blueprint Reading, Commercial Real Estate, Construction Safety, Building Materials, Green Building, Concrete, Project Management, Microsoft Office, New Business Development, Contract Negotiation, Contract Management, Construction Management, Contractors
Education
The Real Estate School Of South Carolina 2009 — 2009
State licensing- Realtor and Propety manager, Real estate And Property Law
Sheridan College 1999 — 2001
Bachelor of Science (BS), Business Administration and Management, General, Computer networking
Tri OS college Mississauga 1999 — 2000
MCSE, computer systems, security, firmware and networking
Studio Movie Grill May 2013 - Present
AAA Carolinas September 2014 - January 2015
Studio Movie Grill February 2013 - May 2013
Public Works Commission May 2012 - August 2012
Yogen Fruz July 2011 - August 2011
Skills
Outlook, Sales, PowerPoint, Microsoft Word, Public Speaking, Microsoft Excel, Event Planning, Microsoft Office, Customer Service, Teamwork, Event Management, Social Networking, Cash Handling, Phone Etiquette, QuickBooks
Education
Johnson C. Smith University - JCSU 2010 — 2014
Bachelor of Business Administration (BBA), Accounting, Alumna
Crown Castle October 2012 - Present
LendingTree April 2012 - October 2012
CS Technology January 2012 - April 2012
Red Ventures 2010 - 2011
AGDATA: Database Marketing and Web Development Services 2007 - 2010
AAA Carolinas May 2009 - August 2009
Skills
Account Management, Sales, Problem Solving, Real Estate Negotiating, Project Management, Telecommunications, Process Improvement
Education
University of North Carolina at Charlotte 2006 — 2010
Bachelor of Arts (B.A.), English, Technical and Professional Writing
Sterling Jewelers October 2014 - Present
Sterling Jewelers February 2013 - Present
AAA Carolinas August 2012 - November 2012
DJ Jewelry May 2005 - August 2011
Vandy Jewelers May 2004 - August 2011
Skills
Jewelry, Editing, Technical Writing, Creative Writing, Microsoft Office, Microsoft Word, Microsoft Powerpoint, Microsoft Excel, SharePoint, InDesign, Photoshop, Advertising, Marketing, Research, Management, Facebook, Social Networking, Communications, Social Media Marketing, Jewelry Design, PowerPoint
Education
University of North Carolina at Charlotte 2008 — 2012
Bachelor of Arts, English and Technical Writing
North Carolina State University
Master of Science (M.S.), Technical Communciation
AAA Carolinas September 2013 - Present
Laura Fritzky Public Relations January 2012 - Present
Minter Consulting February 2008 - August 2008
Skills
Public Relations, Crisis Management, Entertainment, Film, Media Relations, Music, Music Industry, Sports, Television, Press Releases, Social Networking, Event Management, New Media
Education
Strayer University
Business Administration and Management, General
UNC Charlotte / Berklee School of Music
Wells Fargo October 2014 - Present
Awarepoint July 2013 - October 2014
AAA Carolinas November 2012 - July 2013
Integrated Software Solutions - MedEZ April 2012 - December 2012
Dr. Marian Davis DPM PA November 2011 - April 2012
Freedom Group October 2007 - October 2009
The Freedom Group October 2007 - February 2008
QC Data, INC July 2007 - October 2007
GameStop Inc February 2007 - October 2007
Skills
Microsoft Office, Software Documentation, Quality Assurance, Troubleshooting, Visio, Access, Testing, Information Technology, Databases, Information Systems, SharePoint, Data Analysis, Help Desk Support, Project Management, Systems Analysis, GIS, Management, Telecommunications, JavaScript, Software Development, Analysis, Microsoft SQL Server, Project Planning, Process Improvement, SQL, SDLC, VB.NET, Web Applications, Web Services, MVC, Visual Studio, C#, Training, Program Management, Requirements Analysis, WCF, Business Analysis, Subversion, Integration, SSIS, Eclipse, Agile Methodologies, Leadership, SaaS, Requirements Gathering, XML, Business Intelligence, SSRS, IIS
Education
University of Plymouth 2009 — 2011
Bachelor of Science, Management Information Systems
Kentucky State University
AAA Carolinas November 2014 - May 2015
AAA Carolinas April 2014 - November 2014
The Walt Disney Company June 2013 - January 2014
come+together events September 2012 - May 2013
The Walt Disney Company January 2012 - May 2013
AAA Carolinas July 2012 - July 2012
Swivel Group June 2012 - June 2012
The Walt Disney Company January 2010 - January 2012
Port City Java February 2008 - July 2010
Skills
Interpersonal..., Customer Relations, Travel Planning, Customer Service, Social Networking, Time Management, Microsoft Excel, Event Planning, Social Media, PowerPoint, Leadership, Microsoft Word, Notary Public, Communication
Education
University of North Carolina at Charlotte 2008 — 2013
Bachelor of Arts (B.A.), Organizational Communication, General, 3.091
AAA Carolinas 2007 - Present
Carreker Corporation 2001 - 2007
Check Solutions 1998 - 2001
Clinipad Corporation 1992 - 1998
IBM April 1978 - April 1992
Skills
Employee Relations, Career Counseling, HR Consulting, Behavioral Applicant..., Novatime, HRIS, Executive Coaching, Executive Management, Facilities Management, Operations Management, Recruiting, Succession Planning, Performance Management, Talent Management, Talent Acquisition, Leadership, Personnel Management, Coaching, Training, Human Resources, Team Building, Policy, Leadership Development, Organizational..., Employee Training, Strategy, Interviews, Management, Employee Engagement, Employee Benefits, Applicant Tracking..., Sourcing, Vendor Management, HR Policies, Onboarding, Benefits Administration, College Recruiting, Process Improvement, Change Management, Mergers & Acquisitions, Technical Recruiting
Education
Georgia State University
BBA, Personnel Managment
TriNet November 2008 - Present
AAA Carolinas March 2006 - November 2008
Skills
PEO, 401k, Employee Benefits, Workers Compensation, Human Resources, Benefits Administration, HRO, Payroll, Onboarding, HR Consulting, New Hire Orientations, Employee Relations, HRIS, Applicant Tracking..., Personnel Management, Management, Recruiting, Sales, Account Management, Leadership, Team Building, Insurance, Sales Management, Performance Management, Talent Acquisition, Customer Service, Sales Process, Talent Management, Health Insurance, Customer Retention, Training
Education
Reformed Theological Seminary 1999 — 2001
Master of Divinity (M.Div.), Pastoral Studies/Counseling
University of North Carolina at Charlotte 1994 — 1999
Bachelor of Arts (B.A.), Philosophy and Religious Studies
The International Ecotourism Society July 2013 - January 2015
Natural History Museum of Utah November 2012 - December 2013
Ten Thousand Villages, Utah May 2011 - December 2012
The International Ecotourism Society July 2012 - October 2012
Tracy Aviary May 2011 - September 2012
Salt Lake Convention & Visitors Bureau September 2010 - September 2012
AAA Carolinas August 2008 - June 2010
Walt Disney World January 2008 - June 2008
Walt Disney World August 2007 - January 2008
University Career Center August 2006 - May 2007
Skills
Event Planning, Public Speaking, Tourism, Event Management, Sustainability, Nonprofits, Community Outreach, Program Management, Customer Service, Program Facilitation, Volunteering, Social Media, Research, Organization, Higher Education, Employee Training, Teaching, Troubleshooting, Management, Microsoft Office, Eye for Details, Sales, Volunteer Management, Service Learning, SPSS, Training, Time Management, Sustainable Tourism, Community Development, Teamwork
Education
University of Utah 2010 — 2014
Masters, Parks, Recreation, and Tourism
North Carolina State University 2003 — 2007
Bachelor of Science, Business Management
The Hartford Insurance Group February 2009 - Present
Safeco August 2008 - November 2008
AAA Carolinas September 2003 - March 2008
Joe Hinson State Farm November 1994 - September 2003
Skills
Sales, Insurance, Management, Property & Casualty..., Commercial Insurance, Workers Compensation, Sales Management, Casualty, General Insurance, Salesforce.com, New Business Development, Strategic Planning, Leadership, Umbrella Insurance, Brokers, Marketing, Team Building, Liability, Legal Liability, Life Insurance, Professional Liability, Commercial Lines, Disability Insurance, Claim, Inland Marine, Selling, Sales Operations, Term Life Insurance, Underwriting, Employee Benefits
Education
Southern Wesleyan University 2001 — 2003
Bachelor of Science (BS), Business Administration
The American College 1998 — 2000
CLU Designation, Chartered Life Underwriter
AAA Carolinas June 2009 - Present
UNC Charlotte August 2006 - August 2009
Public Library of Charlotte Mecklenburg County April 2007 - June 2009
Skills
Customer Relations, Notary Public, Sales Process
Education
University of North Carolina at Charlotte 2006 — 2009
Bachelor of Science, Metereology
University of North Carolina at Greensboro 2002 — 2006
Bachelor of Science, Geography
AAA Carolinas June 2007 - Present
Skills
Honeymoons, Car Rental, Disney, Cruises, Vacation, Hotels, Hospitality, Tourism, Resorts, Business Travel, Adventure Travel, Sabre, Travel Management, Leisure, Tour Operators, Leisure Travel, Incentive Travel, Event Management, Travel Planning, Customer Service, Customer Satisfaction, Marketing, Online Travel, Event Planning, Ticketing, Account Management, Apollo, Sales, Online Marketing
Education
Ohio University 2000 — 2004
Bachelor of Arts, Sociology
Madison high school 1996 — 2000
Time Warner Cable January 2012 - Present
Cup Your Cakes June 2011 - Present
NC Blumenthal Performing Arts Center August 2011 - December 2011
JHE Production Group Inc May 2008 - June 2011
AAA Carolinas August 2005 - May 2008
Skills
Accounts Payable, Accounting, Excel, Outlook, Journal Entries, Word, Microsoft Office, Access, PowerPoint, Data Entry, General Ledger, Financial Statements, Great Plains Software, Microsoft Excel, Customer Service, Microsoft Word
Education
Johnson C. Smith University - JCSU 2000 — 2005
Bachelors, Business Administration w/concentration in Banking and Finance
AC Reynolds High School
AC Reynolds High School
AC Reynolds High School
AC Reynolds High School
Palmetto Grant Consulting August 2015 - Present
GMM Insurance June 2014 - Present
Condon Consulting June 2014 - Present
AAA Carolinas June 2009 - June 2014
David Condon September 2008 - June 2009
South Carolina Association of Technical College Commissioners January 2006 - September 2008
David Condon January 2001 - December 2005
U.S. Department of Education March 2000 - January 2001
U.S. Department of Education January 1999 - March 2000
Ness, Motley 1988 - 1996
Skills
Non-profits, Governance, Policy Analysis, Public Speaking, Fundraising, Insurance, Budgeting, Risk Management, Non-profit Consulting, Strategic Planning, Policy, Analysis, Community Outreach, Commercial Insurance, Nonprofits, Management, Strategic Communications, Budgets, Property & Casualty..., Negotiation, Marketing, Training, Research, Leadership, Leadership Development, Strategic Partnerships, Workers Compensation, Team Building, Interviews, Strategy, Politics, Grants, Public Relations, Customer Service, Public Policy, Program Management, Event Planning, Government, Program Development, Social Media, Volunteer Management, Grant Writing
Education
University of South Carolina-Columbia 2007 — 2008
Graduate Certificate, Leadership in Higher Education
University of South Carolina School of Law 1985 — 1988
J.D., Law
The London School of Economics and Political Science (LSE) 1984 — 1985
M.Sc., Urban & Regional Planning
Sewanee-The University of the South 1978 — 1982
B.A., Political Science
Porter-Gaud School
Porter-Gaud School
Jake A. Parrott Insurance Agency January 2010 - Present
Quoteworx.com May 2010 - December 2012
AAA Carolinas May 2008 - October 2009
Skills
Business Relationship..., Problem Solving, Casualty, Marketing, Communication, Customer Satisfaction, Customer Service, Phone Skills, Medicare, Life & Health Insurance..., Life Insurance, Finance, Retail Banking, Banking, Financial Risk, Financial Management..., Financial Services, Personal Banking, Property & Casualty..., Insurance, Hands-on Problem Solver, Manage Client..., Workers Compensation, New Business Development, Sales, Employee Benefits, Sales Operations, Health Insurance, Management, Negotiation, Business Planning, Mutual Funds, Following Up, Interpersonal..., Networking, Sales Presentations, Investments, Commercial Lines, Strategy, Cold Calling, Customer Retention
Education
North Carolina State University 2001 — 2007
Sports Management, Business Management with Finance minor
University of Mississippi 2001 — 2001
Business
AAA Carolinas May 2009 - Present
United States Marine Corps October 2000 - October 2008
Skills
Leadership, Sales, Insurance, Customer Service, Customer Retention, Training, Team Leadership, Management, Team Building, Direct Sales, Account Management, Operations Management, Customer Satisfaction, Sales Process, Call Centers, Underwriting, Property
Education
University of North Carolina Charlotte 2005 — 2009
Bachelor of Science (BS) Magna Cum Laude, 3.8 GPA
University of North Carolina at Charlotte 2005 — 2009
Bachelor of Science (B.S.), 3.8 GPA
Wells Fargo 2005 - Present
AAA Carolinas December 1997 - 2006
Skills
Process Improvement, Business Process..., Business Intelligence, Relationship Management, Business Process, Analysis, Project Management, Program Management, Customer Service
Education
Ohio University
Bank of America September 2011 - Present
AAA Carolinas June 2009 - September 2011
Domino's Pizza September 2007 - March 2009
AXA Equitable October 2006 - April 2007
Skills
Onboarding, Employee Relations, Talent Acquisition, Talent Management, Employee Engagement, Recruiting, New Hire Orientations, Applicant Tracking..., Technical Recruiting, Human Resources, FMLA, HR Policies, Personnel Management
Education
University of North Carolina at Charlotte 2001 — 2004
BA, Psychology
AAA Carolinas November 2009 - Present
AAA September 1975 - Present
John P. Connors November 2008 - December 2009
AAA Auto Club South March 2006 - October 2008
AAA Western and Central New York 1994 - 2006
AAA Western New York 1985 - 1994
Skills
Product Development, Organizational..., Risk Management, Restructuring, Employee Training, Strategic Planning, Management, Leadership, Operations Management, Tourism, Training, Business Development, Program Management, Performance Management, Strategy, Account Management, Sales Management, Sales, Analysis, Hotels, Human Resources, Customer Service, Call Centers, Negotiation, Time Management, Customer Satisfaction, Team Building, Coaching, Budgets, Leisure Travel, Hospitality, New Business Development, Marketing, Cruises, CRM, Event Management, Customer Retention
Education
University of Virginia Darden School of Business 2007 — 2007
Creating the Future, The Challange of Transformational Leadership
State University of New York College at Buffalo 1974 — 1975
BS, Education
United States Air Force Academy 1970 — 1972
AAA Carolinas December 2014 - Present
Carolina Panthers August 2011 - Present
Bank of America June 2012 - June 2014
Wells Fargo Home Mortgage August 2011 - June 2012
Wells Fargo Home Mortgage November 2009 - May 2011
Right Management 2008 - 2009
Wachovia Bank March 2005 - November 2008
Wachovia Bank June 2002 - March 2005
Bellsouth Mobility DCS/Cingular Wireless August 2000 - September 2001
Skills
Process Improvement, Credit, Team Building, Banking, Loans, Finance, Analysis, Accounting, Customer Service, Human Resources, Marketing, Risk Management, Sales, Software Documentation, Training, Microsoft Office, Leadership
Education
Queens University of Charlotte 1996 — 2000
Bachelor of Arts (B.A.), Psychology
AAA Carolinas March 2015 - Present
Modis October 2013 - February 2015
Red Ventures March 2013 - October 2013
Red Ventures March 2012 - March 2013
Red Ventures May 2011 - March 2012
Volvo of the Triad August 2009 - May 2011
EverSafe / Alarm Team January 2005 - August 2009
Skills
Customer Service, Customer Experience, Long-term Customer..., Finance, Managerial Skills, Legal Compliance, Multi Tasking, Sales Operations, Pay Close Attention to..., Organization, Creative Problem Solving, Microsoft Excel, Queries, PowerPoint, SQL, P&L, Cash Flow, Account Reconciliation, Business Planning, Process Improvement, Cash Management, Financial Analysis, Management, Credit Analysis, Banking, Accounts Receivable, Strategic Financial..., Hyperion Enterprise, Small Business, Change Management, Managerial Finance, Internal Controls, Business Strategy, Cost Accounting, Insurance, Outlook, Budgets, Corporate Finance, Negotiation, Financial Accounting, QuickBooks, Forecasting, Financial Modeling, Strategic Planning, Accounting, Team Building, Risk Management, Financial Audits, Coaching, Business Analysis
Education
Johnston Community College 2003 — 2005
Associate of Arts (AA)
Clayton High School 1999 — 2003
AAA Carolinas March 2005 - Present
Kingston Designs, Inc. 1994 - 1999
Skills
Customer Service, Outlook, Budgets, Purchasing, Microsoft Office, Business Analysis, Procurement, Team Building, Strategic Planning, Sales, Management, PowerPoint, Contract Negotiation, Team Leadership, Sales Management, Research, Recruiting, Account Management, Process Improvement, Accounts Payable, Event Planning, Analysis, Time Management, Operations Management, Access, Customer Satisfaction, Microsoft Word, Microsoft Excel, Software Documentation, Inventory Management, Vendor Management, Data Analysis, Troubleshooting, SharePoint, Invoicing, Accounting
Education
Old Dominion University
Undergraduate, Art History
Sheffield School of Design
Undergraduate, Interior Design
St. Mary's College
Undergraduate, Art History
Allstate Insurance November 2008 - Present
Allstate 2008 - Present
AAA Carolinas 2003 - 2004
Skills
Insurance, Renters, Umbrella Insurance, Commercial Insurance, Property & Casualty..., Retirement, Term Life Insurance, Life Insurance, Customer Service, Homeowners, Small Business, Strategy, Disability Insurance, Casualty, General Insurance, Universal Life, Licensed Property &..., Liability, Long-term Care, Motorcycle, Commercial Lines, Workers Compensation, Whole Life, Underwriting, Fixed Annuities, Legal Liability, Marine Insurance, Accident, Brokers, Licensed Life & Health..., RV, Professional Liability, Health Insurance, ATV, IRAs, Agents, Retirement Planning, Series 6, Insurance Brokerage, Employee Benefits, Financial Planners
Education
Kingsborough Community College 1975 — 1977
Early Childhood Education
AAA Carolinas June 2014 - Present
WSOC November 2000 - February 2014
ESPN June 1998 - November 2000
WLBT June 1998 - October 2000
Skills
Producing, Editing, Video, Broadcast Journalism, Sports, Avid, Television, Video Editing, Broadcast Television, Voice Over, Media Relations, Field Producing, Creative Writing, Breaking News, Final Cut Pro, New Media, Videography, Video Production, Camera, Broadcast, News Writing, Commercials, Storytelling, Journalism, Non-linear Editing, Post Production, Avid Newscutter, Editorial, Press Releases, Entertainment, Avid Media Composer, AP Style, Copywriting, Facebook, Camera Operating, Radio Producing, Radio, ENPS, Digital Media, Publicity, Television Producing, Crisis Communications, Emcee, Interviewing Skills
Education
University of Arkansas at Fayetteville 1994 — 1999
Bachelor's degree, Broadcast Journalism
Allstate July 2014 - Present
AAA Carolinas November 2011 - July 2014
AAA Carolinas July 2009 - November 2011
Allstate October 2005 - July 2009
Skills
Property & Casualty..., Sales, Customer Service, Account Management, Insurance, Umbrella Insurance, Team Building, Sales Management, Commercial Insurance, Liability
Education
Lander University 1991 — 1996
Bachelor of Science (BS), History
Calhoun Falls High School
City of Charlotte January 2014 - Present
AAA Carolinas August 2008 - December 2013
King's College 2008 - 2013
Student at UNC Charlotte 2009 - 2012
30th Engineer Brigade 2002 - 2008
Skills
Data Analysis, Access, Analysis, SPSS, Customer Service, Statistics, Microsoft Office, Research, Microsoft Excel, Databases, PowerPoint, Higher Education, Public Speaking, Critical Thinking, Microsoft Word, Event Planning, Training, Time Management, Leadership, Teaching, Procurement, Government Contracting, Process Improvement, Budgets, Team Building
Education
University of North Carolina at Charlotte 2009 — 2012
Master's degree, Public Administration
North Carolina State University 2002 — 2007
Bachelor of Arts (BA), Political Science and Government
Duke University November 2013 - Present
Hedrick Gardner Kincheloe & Garofalo June 2012 - July 2013
Charles and Colvard January 2012 - May 2012
AAA Carolinas October 2011 - January 2012
The Travel Agent Inc March 2004 - January 2010
AAA Hartford June 2000 - June 2003
Luxury Travel Coordinator January 1999 - January 2000
AAA Auto Club South 1994 - 1999
Skills
Experience with..., Customer Service, Event Planning, Social Media, Microsoft Office, Travel Management, Sales, Team Building, Training, Marketing Strategy, Recruiting, Retail, Outlook, Strategic Planning, Marketing, Sales Management, PowerPoint, Management, Social Networking, Microsoft Excel, CRM
Education
North Carolina State University 2009 — 2011
Bachelor of Arts, Sociology
American Airlines Travel Academy 1994 — 1994
Certificate of completion, Travel
Professional Profile January 1990 - Present
Boy Scouts of America 2008 - Present
Tile Collection December 2013 - Present
Croskrey Construction, Conservation Renovation, and Corinthian Construction December 2012 - December 2013
Charlotte Works March 2013 - May 2013
AAA Carolinas March 2010 - June 2012
Firestone Complete Auto Care April 2006 - March 2010
Perry's Gold Mine November 2004 - April 2006
CarMax April 2003 - November 2004
Accentra, Inc January 2000 - August 2003
Skills
Operations Management, Inventory Management, Facilities Management, Recruiting, Team Building, Sales Management, Conflict Resolution, Critical Thinking, Problem Solving, Business Development, Customer Service, Loss Prevention, Merchandising, Team Management, Sales Process, Sales Presentations, Organization, Time Management, P&L Responsibility, Payroll, Inventory Control, Staff Development, Mentoring, Teaching, Employee Training, Training
Education
Georgia State University 1989 — 1993
Bachelor of Business Administration (BBA), Finance, 3.0
AAA Carolinas June 2014 - Present
Liberty Mutual Insurance January 2009 - June 2014
RBC March 2006 - July 2008
Green Mountain Coffee Roasters 1998 - 2005
Skills
Sales Management, Employee Benefits, Direct Sales, Coaching, New Business Development, Negotiation, Strategic Planning, Insurance, Team Building, Customer Service, Forecasting, Sales, Training, Life Insurance, Marketing, Sales Operations, Customer Retention, Account Management, Small Business
Education
The American College 2008 — 2013
LUTCF, Life Insurance
Lee University 1991 — 1994
B.A., Biblical Education
Carolina One Real Estate September 2012 - Present
Allstate April 2013 - March 2014
Triest & Sholk Agency August 2011 - August 2012
AAA Carolinas June 2009 - March 2011
The Auto Club Group June 1981 - July 2003
Skills
Insurance, Brokers, Counselling, Management Consulting, Sales Management, Cross Selling, Marketing Strategy, Marketing Communications, Home Inspections, New Home Sales, Automobile, Sales, Underwriting, Telemarketing, Microsoft Office, Microsoft Excel, Training, Customer Service, Group Policy, Life Insurance, Health Insurance, Closing Deals, Process Excellence, Goal Oriented, Goal Setting, Goal-driven leader, Professional Liability, Commercial Insurance, Discus
Education
Lawrence Institute of Technology 1984 — 1986
Insurance No Fault Laws Certification, Insurance classes and Underwriting Risk for Insurance
Henry Ford Community College 1981 — 1984
Business, Marketing Management
Castaway Travel of the Carolinas March 2010 - Present
AAA Carolinas July 2008 - August 2009
University of South Carolina July 1997 - March 2007
Skills
Social Media, Social Media Marketing, Leisure Travel, Travel Planning, Group Travel, Destination Wedding..., Honeymoons, Disney Vacations, Caribbean Travel, Group Cruises, Accredited Cruise..., Cruise Lines, Itineraries, Customer Service, Customer Advocacy, Tourism, Adventure Travel, Incentive Travel, Vacation, Leisure, Cruises, Travel Management, Marketing, Event Management, Weddings
Education
Middle Tennessee State University 1985 — 1990
Bachelor of Science, Journalism
Father Ryan High School 1980 — 1984
FedEx Express July 2010 - Present
AAA Carolinas July 2006 - July 2009
AAA Mid-Atlantic July 1989 - July 2006
Blockbuster March 1998 - November 1999
Education
Towson University
AAA Carolinas May 2014 - June 2015
Compass Group September 2012 - May 2014
Spectrum Creative Graphics (Sister company of Charlotte Living) January 2007 - September 2012
Charlotte Living magazine (Charlotte Place Magazine) January 1997 - September 2012
COVERBIND 1994 - 1995
Outer Banks Apparel 1993 - 1994
Residence Inn by Marriott 1991 - 1993
Nestlé 1990 - 1991
Skills
Graphic Design, Advertising, Brochures, Magazines, Logo Design, Art Direction, Photoshop, Web Design, Illustrator, Adobe Creative Suite, Corporate Identity, Packaging, Typography, Layout, Creative Direction, Online Marketing, Social Media Marketing, Graphics, Posters, QuarkXPress, Logos, Adobe Acrobat, Art, Print Production, Mac, Pre-press, Direct Mail, User Experience, Retouching, Image Manipulation, Email Marketing, Photography, Publishing, Flyers, InDesign, Marketing, Illustration, Customer Service, Management, Sales, Leadership
Education
University of North Carolina at 1995 — 1997
Bachelor of Fine Arts, Concentration Graphic Design
North Carolina State University
Bachelor of Arts, Concentration Business Management
AAA Carolinas March 2013 - Present
CompanionCabinet Software, LLC April 2005 - December 2012
The Home Depot 2003 - 2005
Lowe's Home Improvement 1998 - 2003
Skills
Software, Customer Service, Microsoft Office, Account Management, New Business Development, Leadership, Training, Microsoft Excel, Sales Management, Sales, SQL, Team Building, Business Analysis, Software Implementation, Data Analysis
Education
Lee University 1993 — 1997
B.A., Communication
Ringgold High School 1988 — 1992
AAA Carolinas June 2009 - Present
MDA Lending Solutions January 2006 - July 2009
WarpigStudios December 2006 - June 2009
ettain group February 2008 - March 2009
Skills
Business Intelligence, Solution Architecture, Software Development, C#, VB.NET, SQL, Object Oriented Design, Web Development, ASP.NET, .NET, T-SQL, Visual Studio, Database Design, Application Development, Databases, SharePoint, SSIS, Web Applications, Microsoft SQL Server, Requirements Analysis, SSRS, SDLC, OOP, Web Services, Access, IIS, WCF, XML
Education
University of North Carolina at Charlotte 2002 — 2005
MS, Computer Science
Lowe's Companies, Inc. April 2015 - Present
Carolina Panthers June 2008 - Present
Lowe's Home Improvement December 2011 - April 2015
AAA Carolinas November 2007 - December 2011
Skills
Search Engine Ranking, Microsoft Office, Customer Service, Marketing, Customer Relations, Analysis, Training, Event Planning, Team Leadership, Flexibility, Team Building, Speaks German
Education
State of New York at Brockport 2004 — 2006
Bachelor of Science Degree, Communication Studies, 3.4
Monroe Community College 2002 — 2004
Psychology
Rush-Henrietta Senior High School 1997 — 2001
Regents Diploma, Foreign Language; German
Yellow Duck Marketing July 2015 - Present
Lowe's Companies, Inc. May 2014 - July 2015
AAA Carolinas May 2012 - May 2014
The Charlotte Observer March 2004 - May 2012
The Charlotte Observer January 2003 - March 2004
Charlotte Mecklenburg Schools July 1999 - June 2003
Skills
Editing, Writing, Editorial Project..., Web Project Management, Social Media Marketing, Copy Editing, Internal Communications, Media Relations, Public Relations, Public Speaking, Journalism, Advertising, Education, Product Development, Line Editing, Editorial Strategy, Editorial Direction, Employee Management, Change Management, Growing Revenue, Graphic Design, Budget Development, Art Direction, Editorial, Publications, Publishing, Storytelling, Newspapers, Feature Articles, Magazines, Copywriting, Web Content, Press Releases, News Writing, Blogging, Layout, AP Style, Content Development, Freelance Writing, Content Strategy, Content Management, Publicity, Headline Writing, Proofreading, Facebook, Photography, Speech Writing, Creative Writing, Fundraising, Corporate Communications
Education
University of North Carolina at Charlotte 2000 — 2003
M.A., English
University of Wisconsin-Eau Claire 1994 — 1998
B.A., English Education
Cotter High School 1990 — 1994
College Prep
York Risk Services Group August 2015 - Present
AAA Carolinas November 2014 - July 2015
Chamberlin Edmonds December 2013 - July 2014
State Farm March 2013 - December 2013
UnitedHealth Group October 2011 - February 2013
Skills
Health Insurance, Medicare, Insurance, Managed Care, Provider Relations, HIPAA, Healthcare, Claim, Medicaid, Employee Benefits, Health Policy, PPO, Claims Resolution, Healthcare Management, Long-term Care, Customer Service, Process Improvement, Healthcare Information..., Property & Casualty..., Property Damage, Licensed Property &..., Property Claims, Mortgage Banking, Mortgage Servicing, Home Equity Lines of..., Sales, Office Administration, Microsoft Office, Microsoft Excel, Microsoft Word, Education, Sales Support Tools, Life Insurance, Team Building
Education
North Carolina Agricultural and Technical State University 2002 — 2006
B.A, Communications/Mass Journalism
UNC Charlotte July 2015 - Present
AAA Carolinas July 2012 - May 2015
Carolinas Healthcare System August 2012 - April 2013
University of Massachusetts Amherst June 2009 - May 2011
Cognition and Action Lab June 2009 - May 2011
Skills
Psychology, Mental Health, Research, Public Speaking, Community Outreach, SPSS, Psychotherapy, Recruiting, Training, Peer Mentoring, Travel Planning, Teaching, Fundraising, Nonprofits, Customer Service, Social Media
Education
University of North Carolina at Charlotte 2015 — 2017
Master of Arts (M.A.), Clinical Mental Health Counseling
University of Massachusetts, Amherst 2007 — 2011
Bachelor of Arts in Psychology, Magna Cum Laude
Baylor University August 2007 - Present
Mecklenburg County November 1999 - July 2007
AAA Carolinas August 1999 - November 1999
Skills
Project Management, Leadership, Critical Thinking, Conflict Resolution, Networking, Communication, Presentations, Team-oriented, Management, Sales, Program Management, Customer Service, Community Outreach, Student Development, Project Planning, Teaching, Training, Public Speaking, Microsoft Office, Event Planning, PowerPoint, Research, Social Media, Teamwork
Education
Tarleton State University 2010 — 2012
Masters of Science, Management and Leadership
University of North Carolina at Chapel Hill 1995 — 1999
Bachelor of Arts (BA), Health and Physical Education/Fitness
AAA Carolinas September 2015 - Present
AAA Carolinas February 2013 - September 2015
AAA Carolinas 2009 - 2013
Schumacher Homes 2004 - 2009
Skills
Property & Casualty..., Sales, Marketing, Commercial Insurance, Contract Negotiation, Account Management, Underwriting, Risk Management, Small Business, Customer Service, New Business Development, Sales Management, General Insurance, Insurance, Training, Team Building, Umbrella Insurance, Casualty Insurance, Liability, Management, Workers Compensation, Leadership, Life Insurance, Term Life Insurance
Education
Kent State University
Psychology
Lexington Tire Pros May 2013 - Present
AAA Carolinas February 2013 - May 2013
Pep Boys July 2012 - February 2013
Skills
Continuous Improvement, Automotive, Vehicles, Automobile, Inventory Management, Process Improvement, Parts, Customer Satisfaction, Inventory Control, Logistics
Education
University of North Carolina at Pembroke 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration/Finance
Southwestern Community College 2002 — 2004
Associate of Applied Science, Automotive Systems Technology
Western Carolina University 2000 — 2002
Bachelor of Applied Science (B.A.Sc.), Computer Science
Wells Fargo August 2015 - Present
Fifth Third Bank August 2014 - July 2015
Wells Fargo February 2012 - August 2014
Wells Fargo December 2010 - February 2012
Wells Fargo October 2009 - December 2010
Wachovia November 2008 - November 2009
AAA Carolinas July 2005 - October 2008
Skills
Banking, Public Relations, Compliance, Administration, facilitation, learning..., Talent Management, Team Building, Mortgage Lending, Risk Management, Microsoft Office, Loan Origination, Mortgage Banking, Leadership Development, Cross Selling, Microsoft Word, Consumer Lending, Customer Service, Public Speaking, Management, Employee Training, Staff Development, Sales, Instructional Design, Call Centers, Credit, Loans, Financial Services, Customer Experience, Human Resources, Needs Analysis, Career Development, Training Facilitation, Leadership, Onboarding, Finance, Microsoft Excel, Time Management
Education
University of North Carolina at Pembroke 2015 — 2016
Bachelor's Degree, Business Administration and Management, 3.35
Association for Talent Development (formerly ASTD) 2014 — 2014
Designing Learning Certification, Learning & Development
Tennessee State University 2000 — 2003
Marketing
The Auto Club Group July 2014 - Present
The Auto Club Group February 2013 - July 2014
The Auto Club Group March 2004 - February 2013
AAA Carolinas October 2002 - March 2004
AAA East Tennessee May 1993 - October 2002
Skills
Call Centers, Customer Satisfaction, Process Improvement, Training, Account Management, Vendor Management, Customer Service, Insurance, Leadership, Business Analysis, Team Building, Team Leadership, Customer Experience, Customer Retention, Strategic Planning, Salesforce.com
Education
University of Tennessee-Knoxville 1991 — 1993
Roane State Community College 1990 — 1991
Walters State Community College 1989 — 1990
Mythic September 2015 - Present
Cathy's Coffee December 2014 - Present
CMD August 2015 - September 2015
Swisher June 2013 - July 2015
AAA Carolinas February 2011 - June 2013
Luquire George Andrews September 2010 - February 2011
Jeld-Wen August 2009 - September 2010
St. Dwayne Design March 2009 - June 2009
The Art Institute of Charlotte July 2008 - September 2008
Skills
Logo Design, Graphic Design, Adobe Creative Suite, Brochures, Art Direction, Corporate Identity, Advertising, Social Media Marketing, Flyers, Graphics, Design Layout, Layout, Image Manipulation, InDesign, Package Design, Branding & Identity, Illustration, Posters, Packaging, Typography, Social Media, Poster Design, Business Cards, Stationery, Banners, Photography, Newsletters, Illustrator, Creative Direction, Brand Development, Photoshop, Editorial Design, Magazine Design, Logos, Magazines, Marketing, Branding, Facebook Fan Page..., Twitter Marketing, Instagram
Education
The Art Institute of Charlotte 2006 — 2009
Bachelor of Arts, Graphic Design
Genesee Community College 2005 — 2006
Digital Art
AAA Carolinas May 2008 - Present
Skills
Data Entry, Event Planning, Office Administration, Copy Editing, Graphic Design, Real Estate, Titles, Automotive Finance, Accounts Payable, Accounts Receivable
Education
Liberty University 2014 — 2016
Master's Degree, Marketing Project Management
University of Cincinnati 1997 — 2001
Bachelor of Arts (B.A.), English
AAA Carolinas September 2015 - Present
National General Insurance July 2012 - March 2015
Allstate January 2007 - July 2012
FirstMerit Bank June 2005 - September 2005
Skills
Insurance, Property & Casualty..., Claim, Commercial Insurance, Liability, Underwriting, Health Insurance, Casualty, General Insurance, Claims Management, Life Insurance, Employee Benefits, Casualty Insurance
Education
Indiana Wesleyan University 2013 — 2015
Master's degree, Business Administration and Management, General
The University of Akron 2007 — 2010
Bachelor of Arts (BA), Business & Organizational Communications
AAA Carolinas October 2012 - Present
Visually Adaptable Graphics March 2011 - October 2012
HIBISCUS Graphix November 2010 - March 2011
MyBizToTV January 2010 - March 2011
PROFESSIONAL ARTISTIC DESIGN January 2003 - December 2009
Skills
Email Marketing, Email Management, Email Analytics, ExactTarget, Web Design, User Experience Design, Project Management, Web Analytics, Adobe Analytics, Adobe DTM, Management, Sharepoint 2013, HTML 5, CSS3, JavaScript, jQuery, SEO, Digital Marketing, Adobe Creative Suite, Dreamweaver, Photoshop, Illustrator, Graphic Design, InDesign, Logo Design, Branding & Identity, CMS, Adobe Creative Cloud, Windows, Mac OS X, Web Applications, Adobe Marketing Cloud, Product Marketing, Front End Development, WordPress, CSS, Illustration, HTML, ASP.NET, Flash, Sharepoint 2010
Education
King's College 2007 — 2008
A.A.S, Graphic Design
Hertz Equipment Rental July 2015 - Present
Uber technologies April 2015 - Present
Schneider National May 2015 - July 2015
Self sustaining March 2015 - May 2015
Transdev North America October 2013 - March 2015
First Transit September 2010 - October 2013
AAA Carolinas August 2010 - August 2010
Carrier Transicold January 2010 - July 2010
Enterprise Holdings Inc. August 2009 - January 2010
TFC Recycling September 2007 - July 2009
Skills
Computer Hardware, Automotive, Logistics, Troubleshooting, Microsoft Office, Networking, Cisco Technologies, Managerial Finance, Quantitative Models, Managerial Economics, Active Directory, Access, Customer Service, Heavy Equipment, Teamwork, Customer Satisfaction, Training, Maintenance & Repair, Transportation, Outlook, Visio, Leadership, Management, Microsoft Excel, Project Management, Public Speaking, Research, PowerPoint, Mechanics, Inventory Management
Education
MyComputerCareer.edu 2015 — 2016
Certificates, Computer and Information Sciences and Support Services
Strayer University 2012 — 2014
Master's Degree, Information Systems with Network Management
Strayer University 2008 — 2011
BSIS, information Systems with emphasis in Networking
Wake Technical Community College 1997 — 1999
Certificates, Diesel Mechanic
AAA Carolinas March 2015 - September 2015
AAA Carolinas March 2015 - September 2015
Asheville-Buncombe Technical Community College August 2012 - January 2014
Various Schools September 2001 - October 2012
TD Waterhouse February 1993 - April 2000
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Healthcare
Education
State University of New York College at Plattsburgh 1983 — 1987
Bachelor of Arts (B.A.), Geography
UNC Charlotte March 2004 - Present
UNC Charlotte October 1999 - February 2004
AAA Carolinas August 1995 - September 1999
Skills
Training, Verbal Communication, Independence, Collaborative Problem..., Project Management, Written Communication, Troubleshooting
Education
University of North Carolina at Charlotte 1999 — 2021
Bachelor's Degree, Communication Studies, Junior
Kimberly-Clark January 1998 - Present
Premier, Inc. November 1987 - August 1997
Family Dollar Stores, Matthews, NC August 1986 - October 1987
Cansler & Lockhart, PA April 1985 - July 1986
AAA Carolinas August 1983 - April 1985
Skills
Outlook, PowerPoint, Word, Excel, Visio, Administrative Support, Microsoft Office, Coordination, Event Management, Spreadsheets, Typing, Calendars, Confidentiality, Time Management, Office Management, Administration, Scheduling, Teamwork, SharePoint, Event Planning, Internet Explorer, Meeting Planning, English, Adobe Acrobat, Facilities Management, Administrative..., Microsoft Excel, Microsoft Word, Administrative..., Cross-functional Team..., Consumer Products, Customer Service
Education
King's College 1982 — 1983
Associates, Office Administration
University of North Carolina at Charlotte 1981 — 1982
Business Administration
Wells Fargo Home Mortgage November 2012 - June 2013
AAA Carolinas March 2008 - December 2012
Pals for Pets January 2003 - July 2007
Unitrin Direct Auto Insurance 2000 - 2002
Allstate 1995 - 2000
Skills
Process Improvement, Insurance, Call Center, Customer Service, Requirements Analysis, Coaching, Business Analysis, Customer Relations, Budgeting, Microsoft Office, Quality Assurance, Program Management, Negotiation, Call Centers, Six Sigma, Visio, Leadership, Management, Team Building, Training, Business Process, Vendor Management, Sales, Business Process..., SDLC, Project Management, Analysis, Change Management
Education
University of Maine 1987 — 1992
Bachelor of Business Administration (BBA), Business Management
BB&T Insurance Services Inc. July 2015 - Present
Kilmarlic Golf Club 2010 - Present
AAA Carolinas July 2014 - June 2015
The K Club at Kilmarlic January 2010 - July 2014
Old Chatham Golf Club August 2013 - January 2014
The Duke School February 2012 - May 2012
Skills
Microsoft Office, Social Media, Microsoft Excel, Event Planning, Microsoft Word, PowerPoint, Public Speaking, Facebook, Customer Service, Event Management, Public Relations, Social Media Marketing, Research, Teamwork, Time Management, Press Releases, Social Networking, Marketing Communications, Leadership, Team Leadership, Fundraising, Marketing, Management
Education
UNC Chapel Hill 2010 — 2013
Bachelor of Science (BS) in Sport Administration, Exercise and Sport Science
University of North Carolina at Chapel Hill 2009 — 2013
Bachelor's degree, Sport and Fitness Administration/Management
Sealed Air Diversey Care September 2015 - Present
Piedmont Hardware Brands August 2014 - September 2015
MetLife April 2014 - August 2014
Tolt Solutions June 2013 - April 2014
Tolt Service Group March 2012 - June 2013
AAA Carolinas May 2011 - March 2012
Randstad August 2010 - April 2011
ValleyCrest Companies May 2006 - August 2010
TruGreen LandCare August 2001 - August 2004
Skills
Data Analysis, Problem Solving, Business Management, Leadership, Forecasting, Team Leadership, Budgets, Project Management, Financial Analysis, Training, Management, Analysis, Strategic Planning, Access, Account Management, Operations Management
Education
Georgia Southern University 2007 — 2009
MBA, Business Administration
University of North Carolina at Chapel Hill 1996 — 2001
BS, Industrial Relations
central Florida August 2013 - Present
Florida Insurance Specialists August 2011 - August 2013
AAA Carolinas August 2009 - August 2011
MassMutual Financial Group May 2002 - March 2008
Skills
General Insurance, Property & Casualty..., Watercraft, Underwriting, Insurance, Umbrella Insurance, Legal Liability, Finance
Education
Lake Land College 1990 — 1993
Associate's degree, Business Administration and Management, General
City of Charlotte (E & PM) May 2013 - Present
City of Charlotte (w/ TeamTechnology) February 2012 - May 2013
Charlotte School of Law March 2010 - February 2012
AAA Carolinas December 2009 - March 2010
Patient Care Technology Systems October 2009 - December 2009
AAA Carolinas June 2009 - September 2009
DigitalMailer, Inc. May 2008 - April 2009
eClient December 2007 - May 2008
Meineke Car Care Centers, Inc. January 2003 - February 2007
Skills
Microsoft SQL Server, .NET, Visual Studio, Databases, Dreamweaver, Windows, Windows Server, Object Oriented Design, C#, SQL, ASP.NET, Web Application Design, Web Development, Programming, Web Applications, VB.NET
Education
University of Advancing Technology 2002 — 2006
BS, Computer Science
Gifford Communications 2006 - Present
Charlotte-Mecklenburg Schools August 2011 - June 2014
AAA Carolinas January 2008 - February 2009
PRS Systems 2007 - 2007
Pennsylvania Department of Banking 2004 - 2005
Bryn Mawr College January 2000 - January 2004
Pennsylvania State Senate: Sen. Allyson Schwartz January 1999 - January 2000
Illinois State Senate Democratic Caucus January 1997 - January 1998
Pennsylvania State Senate: Sen. Roy Afflerbach January 1986 - January 1992
Skills
Press Releases, Editing, Media Relations, Internal Communications, Management, Event Management, Nonprofits, Public Relations, Copywriting, Newsletters, Website Development, Marketing Communications, Advertising, Marketing, Publicity, Entrepreneurship, Newspapers, Publications, Magazines, Storytelling, Corporate Communications
Education
Penn State University
B.A., B.A.
Syracuse University
M.A
Heritage EnCon Group, Inc. August 2006 - Present
PERMA USA August 2003 - August 2006
AAA Carolinas July 2000 - December 2002
Skills
Windows Server, Active Directory, Troubleshooting, System Administration, Windows, Servers, Microsoft Exchange, Network Administration, DNS, Windows 7, Microsoft SQL Server, Operating Systems, Disaster Recovery, Windows XP
Education
Winthrop University 1991 — 1997
Bachelor of Arts (BA), History/Social Sciences
High Point University
AAA Carolinas May 2015 - Present
Monday Morgan Design January 2009 - Present
Freedom House Church - Charlotte NC September 2012 - September 2013
Elevation Church June 2010 - August 2010
Skills
Typography, Logo Design, Photoshop, Photoshop Elements, Illustrator, Adobe Creative Suite, Mac OS X, Creativity, Banner Ads, Business Cards, Time Management, People Skills, Meet Deadlines, Highly detail oriented, Graphic Design, Drawing, Graphics, Illustration
Education
Queens University of Charlotte 2011 — 2015
Bachelor's degree, New Media Design
AAA Carolinas December 2014 - Present
Terry Labonte Chevrolet May 2014 - December 2014
Terry Labonte Chevrolet July 2013 - May 2014
Dunham's Sports June 2012 - July 2013
DICK'S Sporting Goods December 2010 - June 2012
Best Buy May 2005 - December 2010
Skills
Sales, Visual Merchandising, Profit, Customer Service, Store Management, Merchandising, Retail, Inventory Management, Retail Sales, Inventory Control, Hiring, Employee Training, Store Operations, Customer Retention, Payroll, New Store Openings, Big Box, Planograms, Shrinkage, Teamwork, P, Car Repair, Car Service, Customer Satisfaction, Team Leadership, Leadership, Training, Sales Management, Recruiting, Management, Team Building, Selling
Education
University of Louisville 1996 — 1999
Physical education and sport's medicine, Education
Kentucky State University 1994 — 1996
Education
Johnson C. Smith University April 2012 - Present
Carolinas July 2003 - Present
AAA Carolinas July 2003 - August 2004
Culinare International January 1999 - January 2003
American City Business Journals January 1995 - January 1999
Bank of America January 1993 - January 1995
Skills
Payroll, Accounts Receivable, Accounts Payable, General Ledger, Budgets, Accounting, Account Reconciliation, Team Building, Leadership, Microsoft Excel, Training, Sales, Human Resources, Customer Service, Microsoft Office, Management
Education
Ottawa University 2012 — 2016
Bachelor of Science (B.S.), Accounting and Business/Management, Senior
Johnson C Smith University
General Studies
Strayer University
BA, Accounting program
AAA Carolinas July 2014 - November 2014
Bank of America August 2013 - October 2013
NC State University December 2012 - March 2013
Skills
Synergy, Policy Analysis, Data Analysis, Student Leadership, Data Entry, Microsoft Excel, Microsoft Word, Microsoft Outlook, 55+ WPM typing speed, Communication, Conflict Resolution, Google Docs, Visual Basic, Ultipro, Microsoft Windows 98,..., Critical Thinking, Mac OS, EPIC, Microsoft SQL Server, Adobe Photoshop, Communication - verbal..., Coverage Counseling, Google Analytics, Computer Proficiency, Customer Service, Sales, Strategic Planning, Team Building
Education
North Carolina State University 2012 — 2013
75 of 125 required credits for B.S.B.A., Business Administration -- concentration in Information Technology, 3.62 GPA
Western Carolina University 2011 — 2012
Transferred to NC State University after Freshman year, Business Administration and Finance, 3.88 GPA
AAA Carolinas September 2015 - Present
JB3RD, LLC January 2011 - Present
Swisher November 2011 - September 2015
Cardinal Solutions June 2006 - November 2011
Aflac Insurance 2005 - 2006
Fifth Third Bank 2003 - 2005
Cardinal Solutions 2001 - 2003
Skills
Business Intelligence, Data Warehousing, SDLC, Data Modeling, Databases, ETL, Requirements Gathering, Data Governance, Business Analysis, Data Integration, SSIS, Data Warehouse..., Microsoft SQL Server, Business Objects, Data Analysis, Leadership, SQL, Agile Methodologies, Dimensional Modeling, Visio, Master Data Management, SSRS, T-SQL, Business Analytics, Data Mining, Database Design, Analytics, OLAP, Informatica, ERP, Predictive Analytics, Analysis Services, SSAS 2008, Data Conversion, Database Consulting, XLCubed, Data Science, Operations Management, Microsoft CRM, Analytic, Predictive, Data Strategies
Education
University of Florida 2013 — 2015
Master of Business Administration (MBA)
University of Alabama in Huntsville 1992 — 1996
Bachelor of Science, Major: Mathematics Minor: Physics
AAA Carolinas January 2015 - Present
The Walt Disney Company November 2011 - July 2014
VisionFund International October 2008 - October 2011
Eugene Lewis & Assoc January 2005 - October 2007
Skills
Entertainment, Disney, Facebook, Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Event Planning, Outlook, Microsoft Word, Hospitality, Event Management, Time Management, Social Networking, Social Media, Budgets, Theatre, Cash Flow, Management, Accounting, Leadership
Education
University of California, Riverside - A. Gary Anderson Graduate School of Management 2001 — 2003
Master of Business Administration (MBA), Business Administration and Management, General
Point Loma Nazarene University 1996 — 2000
BA, Accounting
Tata Consultancy Services December 2013 - Present
Leader Detefu International INC September 2002 - Present
EngagePoint - formerly Consumer Health Technologies May 2012 - December 2013
Wipro Consulting August 2010 - May 2012
AAA Carolinas 2009 - 2010
Hitachi Consulting October 2007 - November 2008
IBM September 2003 - September 2007
IBM 2003 - 2007
Answerthink January 2000 - May 2004
Albertsons 2004 - 2004
Skills
Data Warehousing, Business Intelligence, Databases, Requirements Analysis, ETL, Enterprise Architecture, IT Strategy, Informatica, Database Design, Data Integration, SOA, SDLC, Architecture, Solution Architecture, Business Analysis, OLAP, Data Analysis, Master Data Management, Business Process, Data Quality, Analytics, Program Management, Information Management, Integration, SharePoint, Data Governance, EAI, SQL, Enterprise Software, Data Warehouse..., Consulting, Project Management, Management, CRM, Business Process..., Strategy, Vendor Management, Microsoft SQL Server, Software Project..., Leadership, Agile Methodologies, Oracle
Education
Avery Hill College 1979 — 1983
BEd, Education Mathematics Youth and Community studies
University of Greenwich 1979 — 1983
BEd, Education
Archbishop Tenisons 1970 — 1977
High School 11 'O'Levels, 2 'A' Levels, Zoology, Chemistry, Physics and Mathematics
AAA Carolinas January 2015 - Present
AAA Carolinas July 2009 - January 2015
Nationwide Insurance Agency January 2005 - July 2009
The Hartford November 2000 - December 2004
Nationwide Insurance November 1984 - July 1996
Skills
Property & Casualty..., Claim, Claims Management, Liability, Legal Liability, Casualty, General Insurance, Litigation Management, Workers Compensation, Subrogation, Commercial Lines, Commercial Insurance, Claims Handling, Insurance, Umbrella Insurance, Casualty Insurance
Education
University of Central Florida
BA, Criminal Justice
AAA Carolinas July 2013 - Present
Skills
Business Development, New Business Development, Sales, Employee Benefits, Account Management, Leadership, Recruiting, Strategic Planning, Salesforce.com, Sales Process, PEO, Management, Human Resources, HRO, HR Consulting, Cold Calling
Education
Marietta College 1984 — 1988
BA, Marketing & Management
AmWINS Group Benefits November 2013 - Present
AAA Carolinas May 2012 - November 2013
AAA Carolinas 2010 - May 2012
Penn Millers Insurance Company 2009 - 2010
igourmet.com 2004 - 2009
Skills
Email Marketing, Marketing, E-commerce, Direct Marketing, Marketing Strategy, Sales, Leadership, Marketing Communications, Account Management, Advertising, Event Management, Social Media, SEM, Digital Marketing, Facebook, Social Networking, Blogging, Project Management, Direct Mail, SharePoint, Management, Online Advertising, Strategic Partnerships, Affiliate Marketing, Database Marketing, Brand Management, Online Marketing, Social Media Marketing, Customer Service, CRM, Direct Mail Campaigns
Education
Penn State University 2001 — 2004
B.A., Advertising and Public Relations
AAA Missouri October 2006 - Present
AAA Carolinas June 1998 - May 2006
GoGoTours Charlotte NC August 1986 - June 1994
Skills
System One, Sabre, Apollo, Travel Management, Customer Service, Cruises, Leisure Travel, Business Travel, Vacation, Tourism, Customer Relations, Problem Solving, Leisure, Hotels, Airlines, Groups, Resorts, Travel Services, Administration, Hospitality, Luxury, Honeymoons, Public Relations, Tour Operators, Ticketing, Adventure Travel
Education
Eastern Airlines Computer Training 1984 — 1984
Certification, System One
Olivet Nazarene University 1972 — 1976
Bachelor of Science, Sociology and Psychology
Automobile Club of Southern California October 2013 - Present
Automobile Club of Southern California November 2011 - Present
AAA Auto Club South June 2008 - October 2011
AAA Auto Club South September 2005 - June 2008
AAA tidewater 2001 - 2003
AAA Carolinas 1992 - 1996
Skills
Marketing, Call Centers, Sales, Tourism, Customer Service, Management, Team Building, Leadership, Budgets, Performance Management, Teamwork, Training, Multi Tasking, Research, Forecasting
Education
Saint Leo University 2010 — 2012
Associate of Arts (A.A.), Business Administration
AAA Carolinas November 2014 - May 2015
Allstate January 2012 - November 2014
Mecklenburg County Sheriff March 2010 - June 2011
Wells Fargo July 2002 - July 2008
Skills
Property & Casualty..., Physical Security, Security Operations, Risk Assessment, Incident Investigation, Incident Management, Investigation, Research, Report Writing, Customer Service, Security, Microsoft Office, Leadership, Risk Management, Access Control, Crisis Management, Process Improvement, Management, Training, Security Management
Education
University of Phoenix 2007 — 2009
MS/AJS, Criminal Justice and Security
Roanoke College 1995 — 2000
BA, Fine Arts
AAA Carolinas February 2015 - Present
Swisher Hygiene April 2011 - February 2015
Snyder's-Lance, Inc. January 2011 - April 2011
Snyder's-Lance, Inc. March 2007 - December 2010
Snyder's-Lance, Inc. January 2005 - February 2007
Snyder's-Lance, Inc. March 2003 - December 2004
Snyder's-Lance, Inc. November 2000 - February 2003
Skills
SOX, Oracle E-Business Suite, Business Intelligence, SAP, Data Warehousing, Process Improvement, Budgeting, Microsft Dynamics Great..., SharePoint, Team Leadership, Visio, Sarbanes-Oxley, Sarbanes-Oxley Act, Cross-functional Team..., Business Analysis, Business Process..., Project Management, Integration, Inventory Management, Change Management, ERP, Logistics, Continuous Improvement, IT Strategy, Management, Risk Management, Acquisition Integration, SSIS, Supply Chain, T-SQL, Mergers & Acquisitions, SDLC, Analysis, SSRS, Business Planning
Education
University of North Carolina at Chapel Hill 1987 — 1993
Bachelor's degree, Business
University of North Carolina at Chapel Hill 1987 — 1993
Master of Accounting, Accounting
AAA Carolinas February 2006 - Present
Halifax/Northampton PRIDE September 2001 - February 2006
TEAM for WV Children October 1998 - September 1999
Education
Ohio University 1994 — 1997
Associate, Social Sciences
Marshall University 1987 — 1988
Journalism
AAA Carolinas January 2014 - Present
GMR Marketing 2012 - July 2013
Sprint October 2009 - April 2012
Richard Childress Racing January 2009 - October 2009
GMR Marketing January 2004 - December 2008
Keystone Marketing January 2001 - December 2003
Skills
Media Relations, Press Releases, Sponsorship, Social Media Marketing, Integrated Marketing, Public Relations, Marketing Communications, Social Media, Sports Marketing, Relationship Marketing, Broadcast, Digital Media, Publicity, Event Planning, Marketing, Creative Direction, Motorsports, Market Planning, Advertising, Internal Communications, Sports, Strategy, Crisis Communications, Brand Development, Event Management, Corporate Communications, Public Speaking, Marketing Strategy, Mobile Marketing, Speech Writing, Brand Awareness, Video, Online Marketing, Humor, Budget Monitoring, Creative Strategy, Social Media Measurement, Media Relations Training, Property & Casualty..., Term Life Insurance
Education
The University of Georgia
MA, Public Relations
University of West Georgia
BA, Mass Communications
State Farm April 2012 - Present
AAA Carolinas September 2009 - May 2010
State Farm Insurance, Sean Pan Agency April 2006 - September 2009
Southern Oaks Realty, LLC 2008 - 2009
ArthroCare Corporation January 1998 - October 2000
Skills
Property & Casualty..., Commercial Insurance, Insurance, Liability, Customer Service, Marketing, Microsoft Office, Leadership, Social Media Marketing, Management, Umbrella Insurance, Process Improvement, Life Insurance, Term Life Insurance, Health Insurance
Education
North Carolina State University 1991 — 1993
AAA Carolinas June 2005 - Present
AAA Car Care Centers 2005 - Present
RoperASW a subsidiary of NOP World May 2000 - June 2004
Skills
Accounting, Analysis, Forecasting, Business Analysis, Budgets, Financial Reporting, General Ledger, Financial Analysis, Cost Accounting, Accounts Payable, Account Reconciliation, Sarbanes-Oxley Act, Process Improvement, QuickBooks, Accounts Receivable, Journal Entries, Great Plains Software, Variance Analysis, Payroll, Internal Controls, P&L
Education
Pace University 1988 — 1992
Pace University-Pleasantville/Briarcliff Campus 1987 — 1992
AAA Carolinas February 2012 - Present
Dematic (formerly HK Systems) 2008 - February 2012
Dematic (formerly AGV Products, Inc.) 2005 - 2008
ITT-WEDECO 2002 - 2005
Turbo Systems, Incorporated 1999 - 2002
Freightliner 1998 - 1999
Turbo Systems, Incorporated 1997 - 1998
Turbo Systems, Incorporated 1995 - 1997
Skills
Engineering, Strategic Planning, Supply Chain Management, Manufacturing, Continuous Improvement, Automotive, Operations Management, Automation, Solidworks, Mechanical Engineering, Kaizen, Lean Manufacturing, Supply Chain, Leadership, Management, Budgets, Cross-functional Team...
Education
Lehigh University 1992 — 1995
BSME
Be Good Wellness Inc. December 2014 - Present
National Academy of Sports Medicine (NASM) July 2013 - Present
The Juice Plus+ Company April 2013 - Present
Self Employed January 2012 - Present
Massage Envy February 2009 - January 2012
Tuscan Development March 2006 - January 2009
AAA Carolinas March 2005 - February 2006
Combined Insurance November 2004 - February 2005
City of Greenville March 1997 - October 2004
Skills
Therapeutic Massage, Fitness, Neuromuscular Therapy, Deep Tissue Massage, Customer Service, Event Management, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Social Media, Trigger Point Therapy, Event Planning, Reflexology, Swedish, Holistic Health, Nutrition, Sales, Wellness
Education
Lander University 2002 — 2004
Sociology, Sociology
Trident Technical College 1993 — 1995
AS, Sociology/Criminal Justice
AAA Carolinas 1996 - Present
Kmart Corporation 1995 - 1996
Cruise and Tour 1990 - 1994
Walt Disney Travel 1990 - 1991
Midway Airlines 1989 - 1991
Holiday Inn Vail June 1987 - October 1987
Sigma Tau Gamma 1983 - 1987
Skills
Travel Planning, Cruises, Sales Management, Account Management, Travel Management, Sales, Leisure Travel, Customer Service, Hospitality, Marketing, New Business Development, Marketing Strategy, Social Media, Event Management, Business Travel, Public Speaking, Budgets, Hotels, Social Networking, Tourism, Vacation, Leisure
Education
Northeastern State University 1983 — 1988
BS, Tourism Management, Meetings and Destination Management, Business
Locust Grove High School 1979 — 1983
Diploma
AAA Carolinas Manager of Travel MarketingAAA Travel1994 - 2011
Skills
Travel Management, Marketing Strategy, Tourism, Sales, Travel Marketing, Event Management, Leisure Travel, Customer Service, Account Management, Cruises, Sales Management, Business Travel, Hospitality, Event Planning, Incentive Travel, Marketing, Online Advertising, Trade Shows, Destination Marketing, Vacation, Online Travel, Leisure, Tour Operators, Travel Planning
Education
The Ohio State University 1991 — 1994
Freelance September 2000 - Present
Travel and Tourism Industry October 1997 - Present
WhereToStay.com January 2002 - June 2014
AAA Carolinas October 1998 - September 2000
Skills
Microsoft Office, Copywriting, Editing, Customer Service, Books, Newsletters, Copy Editing, Creative Writing, Public Speaking, Social Media, Proofreading, Writing, News Writing, Travel Writing, Travel Photography, Press Releases, Blogging, Public Relations, Magazines, Television, Storytelling, Journalism, Publications
Education
Marshall University 1987 — 1992
Bachelor's degree, Broadcast Journalism
AAA Carolinas September 2007 - Present
AAA Carolinas September 2003 - Present
JHE Market Research & Consulting December 1996 - September 2003
Price/McNabb Advertising May 1994 - December 1996
Young & Rubicam June 1989 - May 1994
Skills
Marketing Strategy, Advertising, Adobe Creative Suite, Microsoft Office, Integrated Marketing, Adobe Captivate, Email Marketing, Market Research, Leadership, Management, Marketing Communications, Marketing
Education
New York University - Leonard N. Stern School of Business 1987 — 1989
MBA, Marketing
North Carolina State University 1983 — 1987
BS, Civil Engineering
Indivior PLC July 2013 - Present
Brownberg Holdings LLC October 2010 - March 2011
Circuit City March 1996 - January 2009
Circuit City August 1994 - March 1996
Circuit City February 1989 - August 1994
Transportation Information Management Systems July 1988 - January 1989
AAA Carolinas June 1987 - July 1988
Butler & Curless Software January 1987 - May 1987
Skills
Project Planning, IT Project Leadership, Process Flow..., Requirements Gathering, Software Development..., Requirements..., Change Management, Software Documentation, Project Status Reporting, Result Oriented Approach, Team-oriented..., Staff Development, Data Interfaces, SDLC, Batch Processing, Program Management, Testing, Visio, Software Development, Systems Analysis, Process Improvement, Integration, PMO, Project Management, Requirements Analysis, PeopleSoft, PMP, SharePoint, Vendor Management, Leadership, Business Analysis
Education
North Carolina State University 1982 — 1986
BS, Computer Science
American Tire Distributors June 2014 - Present
AAA Carolinas February 2008 - December 2009
South River Consulting April 2007 - October 2007
Friendly's Ice Cream Restaurant August 2001 - August 2006
Skills
Marketing, Script Writing, Creative Writing, Leadership, Advertising, Public Speaking, Public Relations, Social Media Marketing, Teamwork, Time Management, Sales, Creative Direction, Event Planning, Customer Service, SEO, Microsoft Excel, Social Media, Microsoft Word
Education
Towson University 2004 — 2006
BS, Mass Communications/ Public Relations
Shepherd University 2002 — 2004
Mass Communication/ Journalism
AAA Carolinas June 2015 - Present
AlphaCM, Inc May 2014 - June 2015
AmWINS Group April 2012 - May 2014
AmWINS Group August 2010 - April 2012
Lance Inc. April 2001 - August 2010
UVEST Financial Services 2005 - 2005
Neomodal.com October 2000 - April 2001
Complete Business Solutions, Inc. April 2000 - July 2000
Computer Associates, Inc September 1998 - April 2000
Asset Protection Associates June 1998 - September 1998
Skills
SSAS, SSIS, SSRS, SQL Server 2000-2008, PL/SQL, T-SQL, .NET, Data Warehouse..., Data Warehousing, Microsoft SQL Server, Data Analysis, Analysis Services, SharePoint, XML, Business Analysis, Software Development, Business Intelligence, Database Design, Databases, SDLC, Oracle, Visio, SQL, ETL, Data Modeling, Dashboard
Education
University of North Carolina at Chapel Hill 1991 — 1995
BA
Williams 1987 — 1991
Coldwell Banker Howard Perry & Walston March 2013 - Present
Prime One Realty January 2010 - March 2013
Keller Williams Realty April 2009 - December 2009
Prime One Realty January 2009 - April 2009
Adams Homes 2008 - 2009
KB Home 2004 - 2007
AAA Carolinas February 1987 - September 2004
Skills
Real Estate, Selling, Residential, First Time Home Buyers, Sellers, New Home Sales, Listings, Single Family Homes, Rentals, First Time Buyers, Buyer Representation, Realty, Residential Homes, Sales, Mortgage Lending, Investment Properties, Commercial Real Estate, Relocation, Real Property, Townhomes, Property, Referrals
Education
The College of New Jersey 1976 — 1982
BS, Management
Hightstown High School 1972 — 1976
Travelers July 2015 - Present
Travelers November 2012 - Present
Travelers December 2011 - November 2012
Travelers January 2011 - December 2011
Travelers Insurance September 2009 - December 2010
AAA Carolinas June 2009 - August 2009
Retail Sports Marketing 2007 - 2009
Skills
Claim, Insurance, Legal Liability, Liability, Microsoft Office, Property & Casualty...
Education
University of North Carolina at Charlotte 2004 — 2008
BSBA, Finance, Marketing
dFord Marketing January 2008 - Present
Laura Ashley USA September 2007 - Present
AAA Carolinas November 2006 - May 2007
BestSweet Inc. February 2005 - November 2006
BIC Corporation & Sheaffer Pen 1999 - 2005
Hearst Corporation Service Center January 1994 - 1999
Skills
Category Management, P&L Management, Trade Marketing, Consumer Insights, Market Planning, Global Marketing, Product Management, New Product Development, Licensing, Sales Analytics, Direct Marketing, Management, Customer Insight, Marketing Strategy, Brand Management, Advertising, Product Development, Cross-functional Team..., Brand Equity, Product Innovation, Strategic Partnerships, Product Marketing, International Business, Strategic Planning, Marketing, Marketing Communications, Market Research, Business Analytics, Marketing Management, Brand Development, Merchandising, International Marketing, Packaging, Marketing Research, Retail, B2B, Forecasting
Education
University of New Haven 2001 — 2003
Masters of Business Administration (MBA), Business Administration and Management, General
South Carolina State University 1989 — 1993
Bachelors of Science, Business Administration and Management, General
AAA Carolinas August 2007 - Present
Halifax Community College January 2005 - December 2008
Halifax Community College September 2003 - May 2006
Skills
Databases, ASP, ASP.NET, SharePoint, Microsoft SQL Server, Business Intelligence, Web Applications, Web Development, SSRS, Database Design, SSIS, .NET, C#, SQL, SDLC
Education
North Carolina Wesleyan College 2000 — 2003
BS, Computer Information Systems
Nova Southeastern University 2005 — 2007
Computer Information Systems
AIG Direct January 2014 - Present
AAA Carolinas November 2012 - December 2013
Matrix Direct April 2007 - November 2012
College Loan Corporation March 2006 - April 2007
RE/MAX and Superior Homes Realty December 2001 - April 2007
Skills
Selling, Real Estate, Home, First Time Home Buyers, Residential, Mortgage, Life Insurance, Underwriting, Loans, Residential Homes, Customer Service, Sales, Insurance, Mortgage Lending, Marketing, Cold Calling, Customer Retention, Sales Management, Fixed Annuities, Property & Casualty..., Term Life Insurance
Education
Indiana University of Pennsylvania 1991 — 1995
Bachelor of Science (B.S.), Education/Teaching of Individuals with Hearing Impairments Including Deafness
Charlotte Rescue Mission May 2014 - Present
The Home Depot July 2013 - February 2015
Samaritan's Purse (Seasonal) November 2012 - January 2013
AAA Carolinas October 2011 - October 2012
Liberty National Life Insurance Company November 2007 - January 2008
Compuware Corporation July 1998 - February 2007
Beverly Enterprises Incorporated May 1989 - June 1998
Tidewater Consultants Incorporated July 1987 - March 1989
Skills
Quality Assurance, Software Documentation, Technical Support, Microsoft Office, SDLC, Windows, Software Development, VSAM, Testing, Business Requirements, User Acceptance Testing, Information Technology, Troubleshooting, CICS, Easytrieve, JCL, Serena Changeman, Programming, COBOL II/ 370, APS Batch, IBM MVS/ XA/ ESA, TSO/ISPF, SDSF, File-AID/TSO, File-AID/Data Solutions, XPEDITER TSO/ CICS, Changeman, Lotus Notes Exchange, MS Office, MS Windows NT/ 2000/ XP
Education
York Technical College 2009 — 2010
Network Operations Certification
Old Dominion University 1984 — 1987
B.S.B.A, Management Information Systems
AAA Carolinas September 2012 - Present
Durham Public Schools 2001 - June 2012
Fleet Bank 1989 - 1993
Skills
Event Planning, Customer Service, Microsoft Word, Classroom, Classroom Management, Curriculum Design, Curriculum Development, Early Childhood..., Lesson Planning, Literacy, Special Education, Teaching, Tutoring
Education
The Ohio State University 1983 — 1988
Bachelor of Science (BS), Hospitality Administration/Management
AAA Carolinas August 2015 - Present
Wilson County March 2014 - October 2014
AXA July 2010 - May 2013
AXA May 2006 - July 2010
AXA August 2002 - May 2006
Skills
Business Analysis, Financial Services, PMO, Process Improvement, Project Management, Risk Management, SDLC, Banking, Business Process..., Management, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Microsoft Word, Project Portfolio..., Project Delivery, Requirements Gathering, Public Speaking, Vendor Management
Education
University of North Carolina at Charlotte
Bachelor of Science (BS), Business Administration
Lowe's Companies, Inc. April 2014 - Present
Creative Marketing Solutions January 2012 - December 2013
CPI Security March 2011 - February 2012
Roadside Rescue May 2007 - August 2010
AAA Carolinas 2002 - 2007
World Financial Group (WFG) July 2001 - June 2002
Balzers, Inc. March 2001 - June 2001
Bodycote Diamond Black, Inc. May 2000 - March 2001
Independent Project Management Consultant August 1998 - May 2000
Diamond Black Technologies, Inc. August 1997 - August 1998
Skills
Marketing Communications, Management, Marketing, Marketing Strategy, Leadership, Sales Management, Sales, Lead Generation, Customer Service, Digital Marketing, Market Research, Training, Project Management, CRM, Direct Marketing, Sales Operations, Operations Management, Integrated Marketing, Social Media Marketing, Advertising, Account Management, Email Marketing, Online Marketing, Strategic Planning, Direct Mail, Strategy, Online Advertising, Product Marketing, Social Networking, Trade Shows, Marketing Management, Customer Satisfaction, Program Management, Process Engineering, Business Process..., Strategic Financial..., Business Planning, Lean Manufacturing, Budgets, New Business Development, B2B, Public Relations, Social Media, Event Management, Brand Development, Event Planning, SEO, Creative Direction, Sales Process, Customer Relations
Education
Montreat College 1999 — 2001
MBA, Business Administration
LeTourneau University 1995 — 1997
BS, Business Management
AmerisourceBergen September 2012 - Present
Carolina Basketball Club July 2010 - Present
W.H. Meanor & Associates February 2011 - January 2012
chair and equipment 2001 - 2007
AAA Carolinas 1999 - 2001
Skills
Executive Search, Technical Recruiting, Engineering, Applicant Tracking..., Human Resources, Talent Acquisition, Internet Recruiting, College Recruiting, Contract Recruitment
Education
Pfeiffer University 2010 — 2012
MHA, Healthcare Administration
Pfeiffer University 2003 — 2007
Dual BS, business management/healthcare
West Charlotte High School
West Charlotte High School
AAA Carolinas 2012 - Present
Progressive Insurance March 1994 - February 1998
Skills
Underwriting, General Insurance, Insurance, Brokers, Property & Casualty..., Reinsurance, Commercial Insurance, Health Insurance, Claims Management, Claim, Risk Management, Self-funded, Financial Risk, Pricing
Education
University of North Carolina at Chapel Hill 1968 — 1975
Bachelor's degree, History, Accounting
AAA Carolinas January 2011 - Present
Collette Vacations April 2001 - December 2010
Skills
Travel Management, Leisure Travel, Tourism, Incentive Travel, Cruises, Leisure, Vacation, Tour Operators, Business Travel, Adventure Travel, Travel Planning, Hospitality, Sales Management, Account Management, New Business Development, Event Management, Trade Shows, Sales Presentations, Sabre, Incentives, Destination Marketing, Online Travel
Education
Limestone College
BA, History, English
AAA Carolinas April 2012 - Present
Christ Central Ministries Career Arts Institute October 2011 - October 2012
Coldwell Banker United June 2009 - April 2010
Mortgage Works, Inc. June 2000 - December 2008
Skills
Real Estate, Public Speaking, Customer Service, Social Media, Public Relations, Event Planning, Sales, Sales Management, Negotiation, Strategic Planning, Marketing, Event Management, Budgets, Social Media Marketing
Education
The University of Texas at Arlington 1966 — 1969
English Language and Literature, General
AAA Carolinas 2011 - Present
AAA Carolinas September 2009 - July 2011
Education
Mount Olive College
Bachelor's degree, Business Management and Organizational Developement
AAA Carolinas 2010 - 2012
Firestone April 2006 - March 2010
CarMax August 2003 - November 2004
Accentra / 711.net January 2000 - August 2003
Waymaker Technologies August 1998 - January 2000
CompUSA January 1997 - August 1998
CompUSA July 1995 - January 1997
Skills
Operations Management, Sales Management, Project Management, Direct Sales, Sales Presentations, Sales, Big-picture Thinking, Thinking Outside The Box, Team Building, Teamwork, Team Leadership, Forecasting, Staff Development, Job Coaching, Cost Management
Education
Georgia State University 1988 — 1993
Bachelor of Business Administration (BBA), Finance, General
Tennessee Temple Academy 1978 — 1985
Diploma, College Preparatory
AAA Carolinas June 2013 - Present
Sleep Inn August 2010 - Present
Xerox Inc November 2011 - August 2012
warren county tax office December 2010 - October 2011
First Citizens Bank Data Center August 1987 - February 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Social Media, Teamwork, Public Speaking
Education
North Carolina Central University 2011 — 2014
Vance-Granville Community College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
AAA Carolinas 2006 - Present
Skills
Tourism, Travel Management, Business Travel, Leisure Travel, Cruises, Adventure Travel, Travel Planning
Education
Lord Fairfax Community College 2002 — 2004
general education
University of South Carolina-Aiken
art and general education
ABB February 2013 - Present
ABB April 2012 - February 2013
ABB March 2011 - April 2012
ABB March 2009 - March 2011
Fidelity Investments October 2006 - March 2009
Fidelity Investments October 2005 - October 2006
Virginia Commonwealth University Health System July 2005 - September 2005
Halifax Regional Medical Center June 2001 - June 2005
AAA Carolinas May 2000 - May 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Human Resources
Education
Keller Graduate School of Management of DeVry University 2006 — 2008
Master's degree, Human Resources Management
North Carolina Wesleyan College 2001 — 2004
Bachelor of Applied Science (BASc), Business Administration
Halifax Community College 1998 — 2001
Associate of Science (AS), Medical Office Administration
AAA Carolinas September 2011 - Present
Sprint April 1986 - June 2009
Skills
Medicine, Customer Service, Cooking, Creative Writing, Reading, Religion, Telecommunications
Education
Nash Community College 2009 — 2010
Medical Administrative/Executive Assistant and Medical Secretary
National College 1983 — 1986
Associate of Science (AS), Medical/Clinical Assistant
AAA Carolinas September 2014 - Present
Education
University of North Carolina at Charlotte 2012 — 2014
Bachelor of Science (BS), Psychology