arvato digital services
Industry: Company
DescriptionArvato Entertainment, formerly Sonopress, is the CD and DVD replication business of Bertelsmann. Founded in 1958 to supply gramophone record for Bertelsmann's music club and music label businesses, Sonopress became the world's second biggest replicator of optical discs. Founded: 1958 Parent organization: Arvato Subsidiaries: Zomax/MPO Ireland Limited, Saturn Solutions Corp.,
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arvato digital services Employees
Century 21 Blackwell & Co. Realty November 2014 - Present
Salem Communications October 2013 - July 2014
The Greenville News, a Gannett Company October 2012 - October 2013
Arvato Digital Services November 2009 - October 2012
UPS December 2006 - August 2011
Schwab Logistics October 2005 - December 2006
Skills
MS Office Suite, SAP, Negotiation, Sales Operations, Project Coordination, Sales, Customer Satisfaction, Supply Chain, Microsoft Office, Transportation, Management, Business Process..., Inventory Management, Training, Logistics, Procurement, Customer Service, Project Management
Education
The University of Georgia 1995 — 1998
FedEx Ground (DTDS) March 2014 - September 2014
Arvato Digital Services March 2012 - August 2013
Skills
Creativity, Creative Problem Solving, Music Production, Computer Graphics, Quality Assurance, Testing, Music Composition, Digital Recording, Video Editing, Agile Testing, Customer Service, Problem Solving, Social Media, Social Networking, Sound
Education
McNally Smith College of Music 2004 — 2006
Associate of Arts and Sciences (AAS), Music Production
Canon U.S.A., Inc. January 2013 - Present
Oce North America Inc, A Canon Group Company May 2012 - December 2012
YMCA of Metropolitan Chicago September 2009 - May 2012
YMCA of Metropolitan Chicago September 2009 - May 2012
YMCA of Metropolitan Chicago 2009 - 2009
Val Tech, Inc. 1995 - 2009
arvato Digital Services 2008 - 2008
Oce North America 1996 - 2008
Whittman-Hart / marchFIRST 1989 - 1994
Skills
Business Process..., Business Process..., IT Strategy, Program Management, IBM AS/400, Information Technology, Access, Active Directory, BPCS, Budgets, Business Analysis, Business Intelligence, CLP, Change Management, Consulting, Disaster Recovery, EDI, ERP, IT Management, Management, Marketing, Microsoft Office, Outsourcing, Process Improvement, RPG, RPG Free, RPG III, Requirements Gathering, SAP, SQL, Sales, Strategic Planning, System Administration, Troubleshooting, Windows, Windows Server, IBM iSeries, Project Management, SDLC
Education
Northeastern Illinois University 1980 — 1985
B.S., Information Science
New Mexico State University 1982 — 1982
Bachelor's degree, Computer and Information Sciences and Support Services
The Home Depot August 2014 - Present
CVS Caremark Corporation August 2013 - March 2014
Helen Critchfield November 2009 - August 2012
EXIT Realty SCV December 2008 - November 2009
Arvato Digital Services December 2005 - September 2007
Indymac Bank August 2004 - September 2005
QIAGEN, Inc March 1999 - February 2004
TJ Maxx September 1996 - March 1999
Skills
PowerPoint, Outlook, CRM, Account Management, Budgets, Photoshop, Teaching, Customer Service, Management, Team Building, Logistics, Project Management, Sales, Microsoft Excel, Microsoft Office, SAP, Training, Microsoft Word, Office Management, Advertising, Time Management, Teamwork, Social Networking, Event Planning, Marketing, Social Media, Fundraising, Public Speaking, Strategic Planning, Inventory Management, Leadership, Process Improvement, Invoicing, Troubleshooting, Retail, Data Entry, Process Scheduler, Access, Purchasing, Inventory Control, Call Centers, Interviews, Telephone Skills, Project Planning, Research, Event Management, Social Media Marketing, Editing, Customer Satisfaction, Communication
Education
Los Angeles City College 2012 — 2012
Los Angeles Mission College 2002 — 2004
Canyon High School 1990 — 1993
Mount Gleason Junior High
Verizon Wireless August 2014 - Present
Flextronics June 2009 - May 2014
Arvato Digital Services March 2008 - June 2009
Skills
Customer Service
Education
ITT Technical Institute-Little Rock 2005 — 2008
Associate in Applied Science, Information Technology
El Dorado High School 2001 — 2005
Diploma, Basic Studies
Arvato Digital Services January 2004 - May 2014
Skills
C#, Microsoft SQL Server, Software Development, Web Services, Software Engineering, Visual Studio, XML, Agile Methodologies, Scrum, SQL, Software Project..., Web Applications, Testing, ASP.NET, SOA, .NET, JavaScript, jQuery, CSS, HTML, REST, Subversion, Git, TDD, Test Driven Development
Education
The University of British Columbia 1997 — 2003
Bachelor of Science, Computer Science and Mathematics
Arvato Digital Services June 2011 - Present
The Sunshine House May 2007 - Present
Greenville County Schools July 2008 - August 2011
Bath & Body Works July 2005 - July 2008
Skills
Customer Service, Microsoft Office, Data Entry, Outlook, Microsoft Excel, Microsoft Word, Technical Support, Teamwork, PowerPoint, Training, Coaching
Education
Spartanburg Methodist College 2003 — 2005
Associate of Arts (AA), Elementary Education and Teaching
Limestone College
O-rangeblu Corporation May 2015 - Present
Watkins Shepherd Trucking September 2013 - September 2015
NMA Sports Management June 2007 - May 2015
QIAGEN July 2011 - January 2012
Arvato Digital Services October 2008 - May 2010
SONY PICTURES January 2007 - January 2008
Ventura Mortgage and Property Management January 2007 - January 2008
Cumberland County January 2005 - January 2006
Crawford Law Firm January 2005 - January 2006
Foot Locker Department Store January 1994 - January 1997
Skills
Project Implementation, Management Consulting, Hosting, Mergers, Competitive Analysis, Risk Management, Finance, Purchasing, Non-profits, HTML, XML, Usability, CSS, JavaScript, Franchising, Branding & Identity, Storyboarding, Financial Planners, International Law, Server Architecture, Arbitration, Pre-press, Output, Recruiting, Management, Social Networking, Strategic Planning, Leadership, Team Building, Microsoft Office, Sales, Social Media
Education
St. Mary's College of Maryland 2003 — 2005
Political Science, Economics
St. Mary's College of Maryland 2003 — 2005
Liberal Arts BA, Political Science and Economics
UnitedHealth Group October 2013 - Present
Caliber Home Loans March 2013 - Present
Wingspan Advisors March 2011 - Present
Nationstar Mortgage April 2013 - October 2013
Nationstar Mortgage April 2013 - October 2013
Wingspan Portfolio Advisors March 2011 - April 2013
Arvato Digital Services August 2008 - December 2010
Countrywide Home Loans July 2005 - March 2008
Brice, Vander Linden, Wernick May 2004 - June 2005
Skills
Typing, AS400 system, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, Filing, Receptionist Duties, Clerical Skills, Customer Service, Call Center, Salesforce.com, Sales, Foreclosures, Loan Modifications, Internet Banking, PowerPoint, Lotus Notes, Outlook, PACER, Quality Auditing, Collections, Data Collection, Property Claims, Call Centers, Management, Insurance, Loans
Education
Wiley College 2007 — 2009
Bachelor's Degree, English
Texas Southern University 2003 — 2005
Associate's Degree, English/Language Arts Teacher Education
Novitex Enterprise Solutions September 2014 - Present
The Sunshine House September 2013 - January 2014
Arvato digital Services December 2012 - August 2013
Watts Auto Repair August 2010 - September 2011
FPL Food LLC October 2009 - May 2010
Arvato Digital services June 2008 - August 2009
Skills
Continuous Improvement, Inventory Management, Customer Service, Warehousing, SAP, Highly detail oriented, Microsoft Office, Microsoft Word, Microsoft Excel, Oral & Written..., Data Entry, Invoice Processing
Education
Spartanburg Community College
HouseCanary, Inc July 2015 - Present
Milestone Technologies, Inc. October 2014 - May 2015
Milestone Technologies, Inc. July 2013 - October 2014
Apple August 2009 - May 2013
Insight Global March 2009 - August 2009
Arvato Digital Services June 2007 - July 2008
Comcast May 2006 - February 2007
Sprint/Nextel August 2004 - April 2006
There April 2002 - September 2002
Skills
Vendor Management, Computer Hardware, Wireless, Software Installation, CDMA, GSM, SharePoint, Hardware, RF
Education
San Jose State University
Business; Economics, and Spanish
Woodside High School
Digital River, Inc September 2011 - February 2012
Arvato Digital Services July 2008 - July 2011
GMAC Mortgage (Ditech.com) August 2005 - April 2007
Digital River February 2004 - June 2005
Kinecta, Corp. October 2000 - June 2001
Productopia.com March 2000 - October 2000
Autodesk, Inc September 1994 - November 1999
Coopers & Lybrand Consulting (PwC) August 1993 - July 1994
Skills
Requirements Analysis, Requirements Gathering, Cross-functional Team..., Business Analysis, E-commerce, SDLC, Process Improvement, Software Project..., Program Management, Scrum, Team Building, Vendor Management, MS Project, Agile, Team Leadership, Documentation, Team Management, Change Management, Problem Solving, Project Planning, Software Documentation, Agile Methodologies, Release Management, CRM, Visio, Business Process..., PMP, Integration, Product Management, Business Intelligence, SaaS, Agile Project Management, Project Management, Project Portfolio..., Management, Databases, Business Process, Budgets, Security, Testing, ERP, Analysis, Strategic Planning, Software Development, IT Strategy, PMO, Quality Assurance, Salesforce.com, Cloud Computing, IT Management
Education
San Jose State University 2002 — 2003
MBA, Business
University of California at Irvine 1988 — 1992
B.A., Psychology
Institut polytechnique de Grenoble
San Marin
Nexway October 2014 - Present
Various Responsibilities 1998 - Present
arvato Entertainment February 2013 - March 2014
Arvato Digital Services March 2011 - February 2013
Avangate July 2008 - April 2011
Uniloc February 2005 - June 2008
The Relegence Corporation February 2002 - February 2004
MTV Networks - Digital Music & Media 1998 - 2001
Skills
E-commerce, Product Management, IT Management, Master Data Management, Digital Media, Product Development, Application Development, Web Development, Business process..., Software Development, Start-ups, Strategy, Business Process..., New Business Development, Management, Leadership, Security, CRM, Entrepreneurship, Business Development, Project Management, Outsourcing, Vendor Management, Cloud Computing, Business Intelligence, Business Analysis, Team Management, Team Leadership, Strategic Partnerships, Sales, Product Marketing, Lead Generation, Strategic Planning, Mobile Devices, SEO, SaaS, Enterprise Software, Solution Selling, Solution Architecture, Consulting, Business Planning, People Skills, Networking, Competitive Analysis, Analytics, Data Center, Web Analytics, Online Marketing, Mobile Applications, Online Advertising
Education
New York University 1998 — 1998
New York University 1997 — 1997
Los Angeles County September 2014 - Present
Arvato Digital Services March 2014 - May 2014
Arvato Digital Services November 2012 - March 2014
Take-Two Interactive Software, Inc. November 2011 - July 2012
Best Buy May 2011 - November 2011
Paper Hero's Comics November 2009 - July 2011
Cobb County District Attorney's Office May 2009 - July 2009
WRAS-Atlanta Album 88.5 FM June 2008 - May 2009
Skills
Management, Communication Skills, Customer Service, Bug Tracking, JIRA, Seapine Test Track Pro, Computer Repair, Computer Security, Network Security, Writing, Software Quality..., Quality Control
Education
University of California, Irvine 2010 — 2012
Master's Degree, Criminology, Law & Society
Georgia State University 2005 — 2009
Bachelor's Degree, Criminal Justice
Boston Scientific April 2014 - Present
SICK, Inc. May 2012 - April 2014
Arvato Digital Services 2008 - December 2011
Zomax November 2006 - December 2008
Zomax November 1999 - December 2006
Simitar Entertainment, Inc. 1998 - 1999
Total Audio Visual Systems, Inc. 1992 - 1997
Skills
Logistics, Supply Chain Management, Supply Chain, Purchasing, Project Management, Account Management, Customer Service, Analysis, Business Process..., Change Management, Continuous Improvement, Contract Negotiation, Cross-functional Team..., Forecasting, Inventory Management, Leadership, Management, Manufacturing, Operations Management, Process Improvement, Procurement, Program Management, Project Planning, SAP, Six Sigma, Strategic Planning, Team Building, Team Leadership, Vendor Management, Training, Lean Manufacturing, Product Development, MRP, Supply Management, ERP, Materials Management, Strategic Sourcing, Negotiation, Quality Assurance, Budgets, Outsourcing
Education
St. Cloud State University 1989 — 1992
BS, Mass Communication -Television Production
North Hennepin Community College 1987 — 1989
Associates of Arts Degree
Roundabout Ent. Inc February 2015 - Present
Airespring November 2012 - January 2015
Arvato Digital Services July 2006 - November 2012
Skills
Windows Server, Red Hat Linux, Ubuntu Server, Backtrack, SQL, CCNA, Active Directory, System Administration, Ubuntu, Technical Support, Networking, Windows, Windows XP, XP, Windows 7, Security, VMware, Virtualization, DHCP, Visio, Network Security, Operating Systems, Microsoft Exchange, Network Administration, Software Installation, Computer Hardware, Disaster Recovery, Printers, Data Center, Troubleshooting, Firewalls, Help Desk Support, Cisco IOS, Hardware, A Certified, Linux, TCP/IP, OS X, Unix, Cisco Technologies, Routers, VoIP, Call Centers, Telecommunications, MPLS, IP, Telephony, Wireless
Education
ITT Technical Institute s 2009 — 2013
Bachelor of Science (BS), Internet Security Systems, 4.0
ITT Technical Institute-Sylmar
Bachelor's degree, Information Technology
Infosys BPO October 2014 - Present
arvato Digital Services September 2012 - Present
arvato Digital Services (Fargo) November 2011 - September 2012
arvato Digital Services (Fargo) July 2011 - November 2011
Skills
Leadership, Process Improvement, Training, Program Management, Management, Change Management, Team Building, Bilingual-English/Spanis..., Performance Appraisal, Customer Service, Business Continuity..., Knowledge Management, Business Process..., Six Sigma
Education
Florida International University - College of Business Administration 2005 — 2010
Bachelor of Business Administration (BBA), Business Administration and Management
Hialeah High School 2002 — 2005
High School Superintendents Diploma
Rabbit Hollow Music (custom music design & publishing) January 2012 - Present
QMS July 2014 - Present
Arvato Digital Services January 1994 - December 2011
Skills
CompTIA A+, Computer Repair, PC tech, IT troubleshooting, Sound Design, Music Production, Audio Engineering, Audio Editing, Original Music, Music Licensing, Commercial Music, Post Production, FOH mixing
Education
University of North Carolina at Asheville
B.S., Music w/ Recording Arts (audio engineering), cum laude
Western Carolina University 1985 — 1988
Computer Science major
North Carolina School of Science and Mathematics 1984 — 1985
Key Technology November 2007 - September 2009
Arvato Digital Services August 2006 - November 2007
APPLE COMPUTER April 2001 - August 2006
Getronics February 1998 - April 2001
Skills
Continuous Improvement, Contract Negotiation, Supply Chain Management, Operations Management, Cross-functional Team..., Lean Manufacturing, Process Improvement, Program Management, Inventory Management, Manufacturing, Supply Chain, Purchasing, ERP, Project Management, Leadership, Procurement, Logistics, Management, Team Building
Education
Metropolitan State University of Denver
BS, Business Management
United States Merchant Marine Academy
Engineering Officer Training
TIAA-CREF June 2014 - Present
The Charles Lea Center August 2012 - June 2014
Arvato Digital Services December 2011 - August 2012
Skills
General Ledger, Financial Reporting, Financial Analysis, Monthly Closing
Education
University of South Carolina - The Moore School of Business 2009 — 2011
Bachelor of Science in Business Administration, Accounting
Spartanburg Methodist College 2007 — 2009
Associate of Science (A.S.), Science
Hickman Engineered Systems July 2015 - Present
GuthyRenker FS September 2014 - July 2015
Arvato Digital Services May 2012 - September 2014
Skills
Electrical Engineering, Mechanical Engineering, Mechatronics, Control Engineering, Materials Science, Thermodynamics, Heat Transfer, MathCAD, Matlab, Simulink, Verilog, ModelSim, Solidworks, Altera Quartus, Manufacturing, Hydraulics, Pneumatics, Electrical..., Injection Molding, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Laboratory Skills, Research, Management, SolidWorks
Education
North Carolina State University
Bachelor of Science (BS), Mechatronics Engineering
Enterprise Rent A Car March 2010 - Present
Arvato Digital Services January 2009 - January 2010
CUNA Mutual Insurance March 2007 - December 2008
Skills
Account Management, Financial Analysis, Manage Client..., Communication, Conflict Resolution, Critical Thinking, Long-term Customer..., Sales, Financial Background, Interpersonal Leadership, Leadership Development, Lead Generation, New Business Development, New Hire Training, Professional Ethics
Education
Texas A&M University-Commerce 2007 — 2008
Master of Education, Education
Texas A&M University-Commerce 2002 — 2007
Bachelor of Science (B.S.), History
High Turismo January 2010 - Present
Arvato Digital Services January 2010 - June 2013
High Turismo June 2002 - December 2009
Cafe Cidade June 1997 - June 2005
Skills
Customer Satisfaction, Program Management, Customer Service, Marketing Strategy, Time Management, Negotiation, BPO, Outsourcing, Call Centers, Process Improvement, Business Process..., Operations Management, Management, Business Analysis, Customer Experience
Education
Los Angeles Valley College 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Fumec University 2002 — 2004
B. A, Accounting
UNA University 1999 — 2000
B.A, Accounting
The Meaning Company January 2011 - Present
College of Coastal Georgia February 2014 - Present
Golden Isles Society of Human Resource Management February 2013 - February 2015
CoachTeam as – House of Leadership April 2013 - April 2013
JB Consulting June 2004 - December 2010
Arvato Digital Services September 2009 - June 2010
Accenture January 1999 - June 2004
Skills
Master NLP Practitioner, Time-Line Practitioner, Executive Coaching, Self-actualization..., Business Consulting, Process Management, Project Management, Management Consulting, NLP, Coaching, Personal Development, Emotional Intelligence, Leadership Development, Training, Process Improvement, Cross-functional Team..., Conflict Resolution, Career Development, Change Management, Leadership, Organizational Design, Organizational..., Team Building, Budgets, Management Development, Executive Development, Employee Training, Workshop Facilitation, Employee Engagement, Performance Management, Training Delivery, Instructional Design, Talent Management, Performance Improvement, Marketing, Succession Planning, Strategy, 360 Feedback, Culture Change, Personnel Management, Soft Skills, Staff Development, HR Consulting, Organizational..., Business Coaching, Career Counseling, Career Management, Presentation Coaching, Human Resources, MBTI
Education
Southeast Missouri State University - Harrison College of Business 1992 — 1996
Bachelor of Science in Business Administration, Human Resources
University of Missouri-Columbia 1991 — 1993
Curators Scholar
International Society of Neuro-Semantics
Olympus March 2014 - Present
Biomet July 2013 - February 2014
Amgen January 2013 - July 2013
ConocoPhillips January 2012 - December 2012
T-Mobile July 2011 - December 2011
Reserve Consulting April 2009 - December 2011
Arvato Digital Services April 2011 - July 2011
T-Mobile January 2011 - March 2011
Jack Link's Beef Jerky August 2010 - December 2010
ExxonMobil June 2008 - June 2010
Skills
SAP XI, EDI, RFC, SAP R/3, IDOC, SAP Implementation, SAP Netweaver, Unix, Oracle, ABAP, Requirements Analysis, ERP, Integration, SAP, SAP ERP, SD, IDoc, Consulting
Education
Jawaharlal Nehru Technological University 1998 — 2002
BTech, Electronics and Communications
Arvato Digital Services January 2013 - Present
Arvato Digital Services May 2007 - December 2012
Deluxe Media Services May 1989 - May 2007
Skills
SD, Supply Chain, SAP R/3, Process Improvement, SAP, Business Process..., Operations Management, EDI, Logistics Management, Business Process, ERP, Integration, Logistics, Supply Chain Management, Outsourcing, SAP ERP
Education
Madonna University
University of Michigan-Dearborn
Georgia Institute of Technology April 2014 - Present
College of Coastal Georgia January 2014 - Present
Arvato Digital Services March 2008 - December 2012
Sonopress LLC August 2004 - March 2008
Accenture June 2000 - August 2004
Sony DADC 1994 - 2000
Education
ISM - International School of Management 2011 — 2016
DBA
Indiana University - Kelley School of Business 1996 — 1999
MBA
Georgia Institute of Technology 1989 — 1994
Bachelor
Henry County High School 1985 — 1989
newterra July 2012 - Present
newterra January 2012 - Present
Lifetouch August 2013 - April 2014
Wingedknight Entertainment January 2011 - August 2013
Arvato Digital Services February 2011 - August 2011
Good Year Tire July 2009 - January 2010
Ontario Science Center January 2007 - January 2008
Skills
Editing, Event Planning, After Effects, Video Production, Photoshop, Customer Service, Multimedia, Team Building, Microsoft Office, Microsoft Excel, Teamwork, Strategic Planning, Project Management, Public Relations, Team Leadership
Education
Seneca College of Applied Arts and Technology 2009 — 2011
CSR, Media Communications & Technology
Adolph Kiefer & Associates February 2013 - Present
Express Employment Professionals (Equity Creative) January 2013 - February 2013
Arvato Digital Services May 2012 - August 2012
BRP US Inc April 2000 - September 2011
Risser Digital Imaging April 1990 - August 1999
Skills
Photoshop, Illustrator, FrameMaker, Pagemaker, HTML, Dreamweaver, Word, PowerPoint, Excel, Adobe Creative Suite, Microsoft Excel, User Interface Design, Adobe Acrobat, Packaging, Graphic Design, Illustration, Microsoft Word, Product Design, Photos, Customer Service, Drawing, Painting, Graphics, Team Leadership, Layout, Image Manipulation, Microsoft Office, Social Media Marketing, InDesign, Marketing, Photography, Product Development, Trade Shows, Advertising, Digital Photography, Sketching, Concept Design, Outlook, Marketing Communications, Marketing Strategy, Visual Communication, Corporate Identity, Social Media, Editing, Logo Design, Web Design, Catalogs, Event Planning, Industrial Design, Art
Education
Milwaukee Area Technical College 1983 — 1985
Associate, Graphic Arts
The Health Institute March 2015 - Present
S1 Training and Conditioning April 2009 - Present
Sears Home Services February 2012 - June 2014
Arvato Digital Services September 2009 - February 2010
VMC October 2007 - January 2009
Rogers Communications Inc. 2003 - 2007
Lavalife 1999 - 2001
Telespectrum 1925 - 1926
Skills
Leadership, Management, Event Management, Web Design, Graphic Design, Customer Experience, Call Centers, Workforce Management, Coaching, Entrepreneurship, Team Leadership, Team Building, Project Management, Customer Service, Operations Management, Call Center, Process Improvement, Performance Management, Business Process..., Time Management, Social Media Marketing, Training, Quality Assurance, Vendor Management, Telecommunications, Event Planning
Education
Seneca College of Applied Arts and Technology
TD July 2014 - Present
TD July 2013 - July 2014
JPMorgan Chase October 2012 - May 2013
Research House November 2008 - February 2011
Arvato Digital Services 2011 - 2011
NCO Financial Services April 2008 - November 2008
Skills
Market Research, Time Management, Microsoft Excel, Research, Customer Service, French, Quantitative Research, Teamwork, Microsoft Office, Communication Skills, Bilingual English-French, Accounting, Access, Banking, Sales, Leadership, Team Leadership
Education
George Brown College 2011 — 2012
Business Administration-Accounting
Universite Adventiste d'Haiti 2001 — 2006
Bachelor of Business Administration (B.B.A.)
arvato Digital Services July 2014 - Present
arvato Entertainment January 2013 - July 2014
arvato Bertelsmann May 2011 - January 2013
The Signal and Urbanite September 2008 - May 2011
International Display (IDC) May 2006 - May 2011
Skills
Customer Service, Microsoft Excel, Account Management, PowerPoint, SAP, Microsoft Office, Sales, Microsoft Word, Management, Retail, Recruiting, Process Improvement, Sales Management, Business Development, Project Management, Research, Marketing, Team Management, Logistics Management, Revenue Forecasting, Teamwork, Professional..., Professional..., Training and..., Social Media, New Business Development, Customer Satisfaction
Education
Georgia State University - J. Mack Robinson College of Business 2007 — 2011
Bachelor of Business Administration in Marketing, Marketing
Monarch Homes April 2013 - Present
Microsoft APAC January 2013 - Present
Microsoft APAC Customer Services October 2012 - February 2013
Arvato Digital Services January 2010 - November 2012
Skills
Enterprise Software, Solution Selling, SaaS, Cloud Computing, Product Management, Professional Services, Software Asset..., Software Assurance, Project Management, Accounting, Account Management, Tax Accounting, Income Tax, Invoicing, QuickBooks, Quicken, PowerPoint, Call Centers, Owner-managed businesses, New Home Building, Sales Process, Managing Meetings, Organizational..., Successful Business..., LLC, Cpr Certified, Customer Service, Customer Engagement, Customer Support, Legal Research, Legal Writing, Legal Documents, Marketing Strategy, Marketing Communications, Social Media Marketing, social medi, Website Development, Website Updating, Windows 7, sales, Presentation Design, Written & Verbal..., Oral & Written..., Business Correspondence, Drafting Correspondence, General Correspondence, Digital Dictation, Transcription, Sales
Education
Lake Region State College 2001 — 2004
AS, Office Management and Paralegal
Belk Fulfillment Center February 2012 - Present
Belk May 2008 - February 2012
Arvato Digital Services 2004 - 2008
Delphi 2002 - 2003
Consulting 2000 - 2002
BMW Manufacturing 1997 - 2000
Tietex International, Ltd. 1989 - 1995
Skills
Business Analysis, Business Intelligence, ERP, Process Improvement, SAP, SharePoint, Vendor Management, Integration, Team Building, Visio, Change Management, Customer Service, Leadership, Management, Project Management, Business Process...
Education
Southern Wesleyan University 1998 — 2003
Bachelors in Business Administration, Business
Spartanburg Community College 1987 — 1993
Associates in Computer Science, Computer Science
University of Waterloo March 2014 - Present
Arvato Digital Services September 2011 - March 2014
Research In Motion May 2007 - September 2011
Peel District School Board September 2004 - May 2007
IBM Global Services June 2004 - June 2006
Skills
Lotus Domino, Novell Netware, novell, Novell Servers, Blackberry, Blackberry Enterprise..., Linux, Security, A+ Certified, network+ certified, Certified Novell..., Windows Server, Windows, Anti-spam, Quickplace, SharePoint, HEAT Ticketing system..., Firewalls, Snort, Suse, OpenSuse, Backtrack, nexpose, Metasploit, Bluecoat, VMware, Sourcefire, Antivirus, QRadar, ncircle, DLP, Dell KACE, Network+, McAfee, McAfee Antivirus, Endpoint Security, Disk Encryption, Disk Imaging, PCI DSS, Troubleshooting, BMC Remedy, IPS, Incident Management, Hardware, IIS, Clearswift MIMEsweeper, Vulnerability Management, Threat & Vulnerability..., Info Sec, Data Loss Protection
Education
Sheridan College 1995 — 1999
System Analyst, Computer and Information Sciences and Support Services
Arvato Digital Services October 2009 - March 2011
Dollar Tree Stores December 2008 - January 2010
Xerox May 2008 - June 2009
Kress Printing October 2007 - April 2008
Menuworks Inc April 2005 - July 2007
Skills
Digital Printing, Customer Service, Layout, Adobe Creative Suite, Outlook, Print Management, Offset Printing, InDesign, Adobe Acrobat, Mac, Pre-press
Education
Eastern Montana College 1978 — 1982
Bachelor of Science, Business
Northwest College 1975 — 1977
Associate of Occupational Education, Printing
CTS Connected Technology Solutions April 2015 - Present
CTS Connected Technology Solutions June 2014 - April 2015
Drs. Foster & Smith August 2013 - May 2014
Arvato Digital Services September 2011 - August 2013
Santa Fe Importers, Inc April 2012 - July 2012
Algiers Acoustics June 2011 - February 2012
Skills
Troubleshooting, Preventive Maintenance, Team Leadership, Project Management, Industrial Maintenance, Client Relations, Forklift Operator, Six Sigma, Problem Solving, Plumbing, Scissor Lift, Electrical Machines, Conveyors, Pneumatics, Production Management, Hydraulic Systems, Spanish language, Boom Operator, Vacuum Pumps, Inventory Management, Parts Ordering, Self-motivated..., Fast Learner, Power Tools, Plant Maintenance, Building Maintenance, Computer Maintenance, Industrial Safety, Food Processing, Landscape Maintenance, Microsoft Office, Critical Thinking, Complex Problem Solving, Quality Control, Production Planning, Quality Assurance, Project Planning, Process Scheduler
Education
University of Wisconsin-Waukesha 2015 — 2019
Biology/Biological Sciences, General
Nicolet Area Technical College 2013 — 2015
Bachelor's degree, Industrial Mechanics and Maintenance Technology, Freshman
Lakeview Technology Academy 2007 — 2011
Honors High School Diploma, 3.8 GPA
Conserve School
AAA of Texas April 2015 - Present
State Farm Insurance June 2014 - April 2015
Connextions September 2013 - May 2014
Connextions October 2012 - April 2013
TD Auto Finance October 2011 - September 2012
Advantage XPO October 2011 - June 2012
Arvato Digital Services March 2010 - April 2011
Skills
Bilingual, Escalation Resolution, Customer Service, Office Administration, Clerical Skills, Medical Billing, Medical Coding, Call Center, Telephone Skills, Microsoft Word, Customer Service..., Call Centers, Microsoft Excel, Teamwork, Data Entry, Retail, Sales, PowerPoint, Microsoft Office, Training, Outlook, Customer Satisfaction, Payroll, Employee Training, Team Leadership, Interviews, General Lines..., Customer Retention, Consultative Selling..., Medicare Advantage, Medicare Part D, Process Improvement
Education
Kaplan College-Dallas 2014 — 2014
Insurance License, Property and Casualty; General Lines and Health, B
Weber State University 2001 — 2003
Associate of Arts (A.A.), Health Information/Medical Records Technology/Technician
Laredo Community College 1999 — 2001
1 Year Certificate, Medical Office Assistant/Specialist, A
Laredo Community College 1988 — 1993
Associate of Arts (A.A.), Accounting
Cisco February 2014 - Present
Knowledge Consulting Group April 2012 - February 2014
Arvato May 2011 - May 2012
Arvato Digital Services January 2010 - May 2011
Arvato Digital Services July 2007 - January 2010
Inova Loudoun Hospital 2001 - 2007
Skills
Security, Computer Security, Penetration Testing, PCI DSS, HIPAA, Information Security, Network Security, Firewalls, VMware, Windows Server, Active Directory, Disaster Recovery, Networking, Software Documentation, Information Technology, Troubleshooting
Education
University of Maryland University College 2011 — 2014
M.S., CyberSecurity
ECPI University 2007 — 2009
BS, IT/Network and Security Management
Target August 2013 - Present
LEGO Group August 2011 - May 2013
Arvato Digital Services September 2008 - May 2010
Concordia Language Villages 2010 - 2010
Concordia Language Villages 2010 - 2010
Concordia Language Villages July 2003 - August 2008
Concordia Language Villages July 2003 - August 2008
Housing Department August 2005 - May 2008
Skills
Telephone Skills, Customer Service, Norwegian, Administration, Coordination, Excel, Problem Solving, Customer Relations, Word, Outlook, PowerPoint, Microsoft Office, Windows, Team Leadership, Team Management, English, Retail
Education
Minnesota State University, Moorhead 2002 — 2008
Bachelor of Science, International Business
JBS January 2013 - Present
Strategic Consulting Group July 2011 - Present
Towne All Points May 2007 - June 2011
Archway Marketing Services March 2005 - April 2007
Arvato Digital Services 2000 - 2005
Skills
Proven results-oriented..., team builder, ecommerce, Supply Chain Management, Lean Manufacturing, New Business Development, Business Process..., Digital Marketing, Full P&L Responsibility, Mentoring, Team Leadership, Sales Management, Six Sigma, Project Management, Problem Solving, Operational Excellence, SAP Warehouse Management, Warehouse Management, Enterprise Software, CRM, Business Process..., SEO, SMO, Database Marketing, Team Building, Leadership, E-commerce, Operations Management, Program Management, Vendor Management, Process Improvement, Integrated Marketing, P&L Management, Lead Generation, Business Analysis, Outsourcing, Business Development, Sales Operations, B2B, Analytics, Executive Management
Education
San Diego State University-California State University 1979 — 1981
Business Administration
Georgia Institute of Technology 1976 — 1979
Engineering
Apex Performance Solutions, LLC December 2013 - Present
Arvato Digital Services June 2012 - December 2013
Arvato Digital Services May 2008 - June 2012
Heald College May 2007 - December 2007
Skills
Training, Customer Service, Microsoft Office, Customer Retention, Process Improvement, Management, Business Analysis, Leadership, Business Process...
Education
Heald College-San Jose 2005 — 2007
Associate's degree, Business Administration
Arvato Digital Services March 2010 - Present
Direct Brands, Inc./formerly BMG Collumbia House October 1966 - January 2010
Skills
Process Improvement, Leadership, Third Party Applications, Digital Printing, Strategic Planning, Customer Satisfaction
Education
Indiana University-Purdue University at Indianapolis
The University of Georgia
Alpha Technology Inc December 2013 - Present
Arvato digital services July 2005 - April 2013
JTECH Communications, Inc. 1999 - 2001
Coiltronics January 1994 - January 1997
Northern Telecom 1990 - 1994
Parametrics 1980 - 1990
Skills
Quality System, Six Sigma, Quality Assurance, Lean Manufacturing, Continuous Improvement, Process Improvement, Kaizen, Supply Chain Management, Operations Management, 5S, Quality Control, Operational Excellence, Green Belt, ISO 9001:2008, Production Schedules, Manufacturing Processes, Lead Auditor, CAPA root cause, Manufacturing
Education
Connecticuit school of electronics 1980 — 1984
Industrial Electronics Technology/Technician
Palm Beach Community College
Business Administration and Management, General
Alfmeier Friedrichs & Rath LLC June 2014 - Present
Magna Exteriors and Interiors January 2013 - June 2014
Arvato Digital Services November 2009 - December 2012
Draexlmaier Automotive of America March 2001 - June 2009
Wilson Sporting Goods March 1988 - January 2001
Skills
Golf, Photography, Lawn Care, Inventory Management, 5S, Purchasing, Manufacturing, Team Leadership, Continuous Improvement, Six Sigma, Team Building, Applicant Tracking..., Coaching, Leadership, Product Development, Kaizen, Change Management
Education
Pfeiffer University 1971 — 1972
Business Administration and Management, General
Pfeiffer University 1971 — 1972
Business Administration and Management, General
Wade Institute, LLC October 2012 - Present
Busy Bee Administrative Services July 2010 - Present
Café Westside Club August 2008 - July 2010
Arvato Digital Services March 2008 - August 2008
The Décor Store August 2007 - July 2008
Verizon April 2004 - January 2006
Skills
Management, Social Networking, Time Management, Customer Service, Data Entry, Administrative..., Call Centers, Event Planning, Sales, Customer Satisfaction, Employee Training, Accounts Payable, Troubleshooting, Research, Online Research, PowerPoint, Training, Administrative..., Administration
Education
Long Island University 2009 — 2011
a Bachelor of Science Degree, Business Management
Los Angeles Harbor College 2003 — 2005
Arvato Digital Services July 2014 - Present
Arvato Digital Services January 2009 - July 2014
Arvato Digital Services LLC (Bertelsmann AG) January 2007 - January 2009
Arvato Services North America January 2004 - January 2007
Skills
Talent Management, Employee Relations, Employee Engagement, Performance Management, HRIS, Onboarding, Deferred Compensation, Employee Benefits, Workforce Planning, Employee Training, BPO, Process Improvement, Organizational..., Training, Applicant Tracking..., Management, Human Resources, Project Management, Personnel Management, Succession Planning, Labor Relations, New Hire Orientations, FMLA, Recruiting, Talent Acquisition, Benefits Administration, Leadership, Compensation & Benefit, Leadership Development, Change Management, Coaching, Strategic HR, Conflict Resolution, PeopleSoft, Program Management, HR Policies, Job Descriptions, HR Consulting, Payroll
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2011 — 2013
Master of Science (M.S.), Management and Leadership
University of Phoenix 2005 — 2007
BS, Bachelor of Science in Business Administration & Management
LTU University 2003 — 2005
Human Resources Management
Los Angeles Mission College 2000 — 2002
Associate of Arts and Sciences (AAS), Business Administration and Management, General
JDA Real Estate Ventures June 2015 - Present
Quicklegal, Inc. 2014 - 2015
The Lasso Company June 2011 - January 2014
Arvato Digital Services July 2010 - June 2011
SOS Online Backup March 2009 - June 2010
ExactTarget May 2005 - October 2008
CareerBuilder.com 2004 - 2005
BI WORLDWIDE 2002 - 2004
OneChannel 2000 - 2002
Xpedite 1992 - 2000
Skills
Sales Management, Sales, Sales & Marketing..., Sales Presentations, Sales Operations, Business Strategy, New Business Development, Business Development, Business Process..., Business Analysis, Salesforce.com, Strategic Partnerships, Lead Generation, Account Management, Marketing Strategy, CRM, Sales Process, Solution Selling
Education
University of California, Los Angeles 1985 — 1990
Bachelor's degree, History & Economics
Loyola Marymount University
Master of Business Administration (M.B.A.), Marketing and Finance
Wolf Technology Group September 2015 - Present
Ovation Brands July 2014 - September 2015
Netvision - A Division of DMS January 2012 - July 2014
Wolf Technology Group January 2011 - October 2011
Arvato Digital Services June 2009 - January 2011
Community Connect June 2008 - February 2009
Skills
Networking, Windows Server, Wireless Networking, Windows 7, Microsoft Office, Hardware Support, VoIP, Windows Vista, Windows XP Pro, Microsoft Exchange, Windows 2000, CompTIA A+ Certification, CompTIA Network+..., Android, iPhone, Blackberry, Small Business Server, Troubleshooting, Telephony, Telecommunications, Surveillance, Electronics..., VB.NET, HTML, Windows 8.1, Project Management, Technical Support, Microsoft Technologies, Servers, Help Desk Support, Active Directory, Customer Service, Software Installation
Education
Northern Maine Community College 2005 — 2008
Associate of Arts and Sciences (AAS), Computer Electronics
Van Buren District Secondary School 1998 — 2004
High School Diploma, General Education
arvato Financial Solutions June 2015 - Present
Arvato Digital Services February 2014 - May 2015
arvato Hightech September 2013 - March 2014
Arvato Entertainment May 2013 - October 2013
The Mediation Center of Asheville August 2012 - May 2013
The Blue Banner student newspaper at UNC Asheville August 2011 - May 2012
YMCA of Western North Carolina May 2010 - August 2010
Skills
Student Affairs, Leadership, Nonprofits, Public Speaking, Research, Program Development, Microsoft Office, Project Management, Conflict Resolution, Editing, Supply Chain Management, Intercultural Skills, Logistics, SAP, Client Service Oriented, Staff Development, Customer Service, Foreign Affairs, Peace Studies, InDesign, Tutoring
Education
University of North Carolina at Asheville 2009 — 2013
Bachelor of Arts (BA), International Studies
The Hebrew University 2013 — 2013
Arvato Digital Services August 2008 - Present
(Self Employed) May 2003 - January 2009
UPS Supply Chain Solutions 2000 - 2003
Skills
Business Process..., Program Management, Being Awesome, Vendor Management, Operations Management, Process Improvement, Team Leadership, Software Documentation, Training, Change Management, Outsourcing, Cross-functional Team..., Business Process, Customer Satisfaction, Project Planning, Business Analysis, CRM, PMP, Team Management, Curriculum Developement, Adult Education, Systems Research, Systems Planning, Process Training, Process Design, Business Process Design, Business Process..., Integration, User Acceptance Testing, Scenario Planning, Scenario Analysis, Scenario Development
Education
University of Nevada-Reno 2005 — 2007
MA, Anthropology-linguistics
Idaho State University 1995 — 2003
BA, Anthropology-linguistics
IBW Multimedia January 2014 - Present
Directors Guild of America October 2012 - Present
Elevate Church July 2010 - Present
Arvato Digital Services May 2010 - September 2012
Los Angeles 48 Hour National Film Project August 2011 - August 2011
Three Day Play Festival September 2009 - September 2009
San Jose 48 Hour National Film Project August 2009 - August 2009
"Underachievers" Feature Film June 2009 - August 2009
Campus Moviefest June 2009 - June 2009
MYX Music & Lifestyle Television February 2009 - May 2009
Skills
Management, Team Leadership, Social Media, Public Speaking, Film, Event Planning
Education
San Jose State University 2007 — 2009
B.A., Radio, Television, and Film
Target Corporation April 2012 - Present
Target Corporation February 2011 - May 2012
Arvato Digital Services April 2010 - January 2011
Microsoft January 2006 - January 2011
Archway Marketing Services November 2007 - April 2010
Archway Marketing Services November 2006 - November 2007
Skills
Account Management, Budgets, Call Center, Coaching, Customer Experience, Customer Satisfaction, Customer Service, Event Planning, Leadership, Management, Microsoft Office, Operations Management, Process Improvement, Sales, Team Leadership, CRM
Education
North Dakota State University 2000 — 2004
Bachelor of Science (B.S.), Biology/Biological Sciences, General
The ALEA Group August 2012 - August 2015
TMG International Inc January 2011 - December 2011
Minacs November 2007 - January 2009
Arvato Digital Services 2009 - 2009
Skills
Call Center, Problem Solving, Continuous Improvement, Cross-functional Team..., Marketing Research, Strategic Planning, Excel, Customer Service, Coaching, Data Analysis, Customer Relations, Team Building, Customer Satisfaction, PowerPoint, Change Management, Word, Marketing Strategy, Social Media, Market Research, Business Strategy, Value Proposition..., Call Centers, Business Analysis, Marketing, Project Management, Management, CRM, Leadership, Strategy, Lead Generation, Account Management, Business Development, Operations Management, Customer Experience, Sales, Vendor Management, Sales Management
Education
University of Notre Dame - Mendoza College of Business 2004 — 2006
MBA, Business Management
Humber College 2000 — 2004
BSC, Biology
TD Bank August 2014 - Present
AFL December 2012 - November 2013
Arvato Digital Services June 2012 - December 2012
TFE Logistics Group August 2008 - April 2012
Skills
Typing, Microsoft Office, Kronos, Infinium, Outlook, Recruiting, Payroll, Filing, Employee Relations, Answering Phones, HRIS, Ultipro, Pegasus, Employee Benefits, ADT, ADP ReportSmith, TC-1, ADP, New Hire Orientations, FMLA, LexisNexis, Employment Law, Organizational..., HR Policies, Human Resources, ADP Payroll, Benefits Administration, Screening, Conflict Resolution, Deferred Compensation, Employee Handbooks, Applicant Tracking..., Background Checks, Succession Planning, Workforce Planning, EEO, Job Descriptions, Labor Relations, Talent Acquisition, Temporary Placement, Telephone Skills
Education
Limestone College 2007 — 2009
Bachelor's of Arts, Human Resources Development
Spartanburg Methodist College 2005 — 2006
Sociology
Arvato Digital Services February 2014 - Present
Arvato Digital Servics October 2013 - February 2014
Heartland Food Corp. June 2012 - May 2013
MCS Industries, Inc. 2013 - 2013
C H James Franchise for Burger King April 2012 - June 2012
Burger King October 2011 - April 2012
IRIS USA, Inc December 2005 - October 2009
IRIS USA, Inc November 2004 - December 2005
IRIS USA, Inc November 2002 - November 2004
Winnebago Tribe of Nebraska January 2000 - January 2002
Skills
Microsoft Office 2010, ERP Software, ServSafe certified, Leadership, Training, Purchasing, Certifications, Competitive Analysis, Analysis, Recruiting, Sales Management, Strategic Planning, Supply Chain, Research, Problem Solving, Marketing, Account Management, Microsoft Office, Customer Service, Management, Negotiation, Supply Chain Management, Team Building, Office 2010, Marketing Strategy, Logistics, Merchandising, Event Planning, Inventory Management, Product Development, Microsoft Excel, Retail, Non-profits, Forecasting, Cross-functional Team..., Marketing Communications, Employee Relations, Strategy, New Business Development, Teamwork, Time Management, Operations Management, Process Scheduler, Project Planning, Process Improvement, Organizational..., Contract Negotiation, Income Statement, Customer Satisfaction, Team Leadership
Education
University of Phoenix 2006 — 2007
Masters, Business Administration
Morningside College 1996 — 2000
BA, Philosophy and Religious Studies
North High School 1985 — 1990
High School Diploma, General
TE Connectivity February 2014 - Present
Amcor Flexibles November 2010 - February 2014
Amcor Flexibles April 2008 - November 2010
Arvato services January 2007 - April 2008
Arvato Digital Services November 2006 - January 2007
Arvato services January 2005 - November 2006
Skills
Supply Chain Management, Supply Chain, Production Planning, Continuous Improvement, Logistics Management, Purchasing, Forecasting, Product Forecasting, Certified Green Belt, Project Management, Logistics, Kaizen, Six Sigma, Lean Manufacturing, 5S, Strategic Sourcing, Global Sourcing, Materials Management, MRP, Warehouse Management, Operational Excellence, Supply Management, Manufacturing, SAP, Project Planning, Procurement
Education
Michigan State University 2001 — 2004
Bachelor of Arts (B.A.), Logistics, Materials, and Supply Chain Management
Arvato Digital Services August 2012 - January 2014
Midland Manufacturing January 2012 - July 2012
Turano Baking Company August 2008 - December 2008
FedEx Kinko's September 2005 - September 2008
Skills
Six Sigma, Industrial Engineering, Lean Manufacturing, Manufacturing, Production Planning, Minitab, Time Study, Root Cause Analysis, Quality Control, 5S, AutoCAD, Kaizen, Continuous Improvement, Microsoft Excel, Microsoft Office, Process Improvement, Engineering, Analysis, Value Stream Mapping
Education
University of Illinois at Chicago 2007 — 2009
Bachelor, Industrial engineering
Pontificia Universidad Católica del Perú
Richland College
Corporate Job Bank / Arizona Corporation Commission June 2013 - Present
Office Team October 2013 - 2014
Airbrush By Bong March 2013 - June 2013
ManpowerGroup 2013 - 2013
Superior Shopping Mall June 2011 - June 2012
Ultimate Staffing Services, Inc November 2011 - November 2011
Arvato Digital Services December 2007 - April 2011
AppleOne June 2007 - December 2007
American Benefit Plan Administrators, Inc. December 2003 - October 2006
Education
South Puget Sound Community College 1995 — 1997
Associates of Technical Arts, Computer Science, 3.57 G.P.A
Adelphi Business College 1982 — 1983
Associates of Arts, Accounting, 3.14 G.P.A.
Arvato Bertelsmann North America March 2015 - Present
arvato Digital Services August 2013 - February 2015
Elizabeth Arden June 2012 - August 2012
Evince Communications and Educational Awareness Solutions July 2010 - August 2010
Ridgefield Park and Recreation June 2009 - July 2009
Skills
Leadership, Public Speaking, Teamwork, Data Entry, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Marketing Communications, Marketing Research
Education
Syracuse University 2009 — 2013
Bachelor of Science, Marketing and Supply Chain
Instituto Internacional - Madrid, Spain
News & Review June 2014 - Present
Performance by Design L.L.C. September 2013 - Present
Social Security Administration September 2011 - May 2012
Arvato Digital Services March 2011 - August 2011
Bally Technologies March 2006 - February 2009
Army National Guard November 1992 - December 2008
Clearwire October 2005 - March 2006
AT&T September 1996 - July 2005
US Army November 1988 - November 1992
Skills
Software Documentation, Training, Security, Networking, Internet Explorer, Testing, Policy, Program Management, Skype, NetMeeting, Mozilla, Microsoft Office, Technical Support, Management, Project Planning, Human Resources, Microsoft Office..., Recruiting, Marketing, Sales
Education
Truckee Meadows Community College 2013 — 2015
Associate's Degree, Business Emphasis
Truckee Meadows Community College 2013 — 2014
Associate's Degree, General Studies
Fred Pryor Seminars 2012 — 2012
"How to Communicate with Tact and Professionalism" Training Program
SkillPath Seminars 2011 — 2011
"The Conference on Customer Service" Training Program
North Hennepin Community College 2004 — 2004
Accounting
Kaset International Training Program 1997 — 1997
Achieving Extraordinary Customer Relations (AECR)
Minneapolis Community and Technical College 1992 — 1994
Accounting and Business
Portland State University September 2014 - Present
University of Nevada, Reno December 2013 - May 2014
arvato Digital Services June 2013 - August 2013
Step 2 June 2012 - November 2012
Skills
Research, Technical Writing, Copy Editing, Editing, Blogging
Education
Portland State University 2014 — 2016
Master of Science, Professional and Technical Writing
University of Nevada, Reno 2010 — 2014
Bachelor's Degree, Psychology, 3.7 GPA
Earl Wooster High School 2007 — 2010
International Baccalaureate Diploma, 4.6 weighted GPA
Drake Software 2012 - Present
Altech-Eco, Corp. April 2009 - November 2010
Arvato Digital Services July 2007 - September 2009
US Navy June 2004 - August 2007
Skills
C++, HTML, Windows, Windows 7, Windows Vista, Coding Languages, Adobe Creative Suite, Java, JavaScript, OOP, Consumer Electronics, Electronics, Electricity, Mac OS, iOS, iOS development, Game Development, Software Development, Software Installation, Computer Hardware, Computer Repair, Nuclear Power Plants, Nuclear Physics
Education
Full Sail University 2012 — 2013
Mobile Development
Mars Hill College 2011 — 2012
Computer Programming, Junior
Westwood College-Denver South 2006 — 2007
Game Development
Arvato Digital Services March 2010 - June 2014
Direct Brands, INC July 2008 - December 2010
BMG Columbia House 2005 - 2008
Arvato Services 2003 - 2005
Skills
Supply Chain Management, Leadership, Management, Team Building, Budgets, Start-ups, Customer Service, Time Management, Process Scheduler, Materials Management, Vendor Management, Shipping, ERP, Outsourcing, Team Leadership, Training, Process Improvement, SAP, Project Management, Business Process..., Distribution Center..., Call Center
Education
The University of Georgia 1983 — 1984
Indiana University-Purdue University at Indianapolis 1973 — 1978
Arvato Digital Services 2011 - 2012
Cinram November 2006 - September 2007
Sunstates Security April 2006 - November 2006
AlliedBarton Security Services December 2005 - April 2006
Artist Protection and Security Services October 2005 - December 2005
J&A Partners September 2005 - December 2005
Corrections Corporation of America September 2004 - July 2005
Higgie’s Ice Cream April 2004 - July 2004
Gladeview Health Care Center November 2003 - April 2004
Attorney Gregg W. Wagman February 2003 - May 2003
Skills
Customer Service, Data Entry, Filing, Retail, Banking, Spreadsheets, Security, Staff Supervision, Report Writing, CCTV, Training, Loss Prevention, Clerical Skills
Education
Mayland Community College 2009 — 2010
Human Services, General
Three Rivers Community College 2002 — 2003
Criminal Justice and Corrections
VCFO, Inc. November 2014 - March 2015
PrincetonOne January 2014 - October 2014
Texas Congress of Parents & Teachers (Texas PTA) October 2013 - January 2014
Arvato Digital Services February 2011 - July 2013
Work Services Corporation March 2006 - November 2010
Ballinger Cooperative Gin Company October 2002 - December 2005
Sierra Health & Life Insurance Company November 1998 - October 2002
Tom Green County Treasurer's Office October 1997 - October 1998
Weatherford Enterra, U.S., Inc May 1993 - June 1996
New Design Remodeling & Construction Co., Inc May 1990 - July 1993
Skills
Payroll, Accounting, Variance Analysis, Management, GAAP, QuickBooks, Auditing, General Ledger, Account Reconciliation, Financial Reporting, Accounts Receivable, Sarbanes-Oxley Act, Financial Analysis, Forecasting, Human Resources, Corporate Tax, Process Improvement, Mergers & Acquisitions, Budgets, SAP, Financial Statements, Financial Accounting, Accounts Payable, ERP Software, Kronos, PeopleSoft, Salesforce.com, Syteline ERP, Income Tax, IFRS, Sales Tax, Property Tax, Microsoft Excel, Microsoft Word, PowerPoint, Business Analysis, Integration, Project Management, Training, Leadership, Finance, Managerial Finance, Internal Controls, Employee Relations, Employee Benefits
Education
New York Institute of Technology-Old Westbury
BS, Accounting, 3.8, Cum Laude Graduate
Microsoft June 2013 - Present
Microsoft October 2011 - June 2013
Arvato Digital Services February 2010 - September 2011
Arvato Digital Services February 2010 - June 2010
SWIFT COMMUNICATIONS, INC June 2008 - January 2010
Reno Gazette-Journal 2007 - 2008
Peppermill Resort Spa Casino 2006 - 2008
MGM MIRAGE February 2006 - July 2006
Eldorado Hotel Casino 2003 - 2006
"Przekrój" Weekly 2001 - 2002
Skills
Visio, Leadership, Business Analysis, Budgets, Project Management, Team Leadership, SEO, Team Building, Process Improvement, Wordpress, Vendor Management, Research, Change Management, Projects, Strategic Planning, SharePoint, Microsoft Word, Cross-functional Team..., Customer Service, Public Relations, Microsoft Excel, Program Management, Software Documentation, Project Portfolio..., Team Management, Product Management, CRM, Teamwork, Training, Analysis, MS Project, Management, Account Management, Quality Assurance, Strategy, Business Intelligence, Project Planning, Business Process, Outsourcing, Business Process..., Agile Project Management, Operations Management, E-commerce, Call Centers, Business Planning, Access, PMP, Software Project..., Integration, PMO
Education
University of Nevada-Reno 2007 — 2008
M.A., Journalism
Jagiellonian University 1997 — 2002
M.A., Film and Media
GoGet.my 2013 - Present
Mind Over Media, LLC 2014 - 2015
Jurlique 2013 - 2014
YTL Communications Sdn Bhd 2009 - 2013
Arvato Digital Services 2006 - 2009
AOL 1998 - 2006
AOL Local / Digital City Philadelphia 1996 - 1997
TV Guide Online 1995 - 1996
NetGuide Magazine 1994 - 1995
Delaware Valley Regional Planning Commission 1993 - 1994
Skills
Product Management, Mobile Devices, Product Marketing, Competitive Analysis, Strategy, Product Development, Start-ups, Online Advertising, SEO, Strategic Partnerships, Mobile Applications, Marketing, SEM, Leadership, Strategic Planning, Team Leadership, Marketing Strategy, Business Strategy, Project Management, Program Management, Telecommunications, B2B, Business Development, Management, Team Building, Marketing Communications, Mobile Internet, Internet and business..., New Business Development, Advertising, Internet, VoIP, Online business..., Mobile Communications, Mobile, E-commerce, Global E-commerce, E-commerce Consulting, Telecommunication..., iOS development, Payments, Mobile Payments, Mobile Phone Apps, South East Asia, Digital Marketing, CRM, Email Marketing, Digital Strategy, Digital Media
Education
University of Virginia Darden School of Business 2006 — 2008
MBA, Business Administration
Syracuse University 1989 — 1993
BA, Magazine Journalism; Policy Studies
Moorestown High School 1985 — 1989
High School Diploma
Blue Chip Leasing Corporation June 2015 - Present
TD April 2015 - Present
TD January 2013 - April 2015
TD April 2012 - December 2012
McDonald's Restaurants of Canada Limited September 2009 - May 2012
Investors Group September 2011 - December 2011
Arvato Digital Services September 2008 - December 2008
Skills
Leadership, Employee Relations, Onboarding, Customer Service, Time Management, Human Resources, CRM, Recruiting, Coaching, Training, Employee Engagement, Teamwork, Performance Management, Microsoft Office, Microsoft Word, Team Leadership, Management, PowerPoint, Microsoft Excel, HRIS, New Hire Orientations
Education
Seneca College of Applied Arts and Technology 2007 — 2011
Diploma, Human Resources
Supply Chain Solutions llc November 2010 - Present
Arvato Digital Services August 2009 - November 2010
Arvato Digital Services January 2007 - July 2009
Deluxe Media Services 2004 - 2006
Alliance Entertainment February 2000 - November 2003
United Parcel Service November 1982 - February 2000
Skills
Operations Management, Supply Chain..., Retail, Trade Compliance, Market Penetration, Cross-functional Team..., Warehousing, Leadership, Food, Supply Chain, Supply Chain Management, Logistics, Inventory Control, Inventory Management, Purchasing, Forecasting, Income Statement, Logistics Management, Materials Management, Continuous Improvement, Management, Process Improvement, Team Leadership, Entrepreneurship, Strategy, Negotiation, Contract Negotiation, Team Building, Sales Management, Six Sigma, Warehouse Management, Budgets, Sales Operations, Lean Manufacturing, Manufacturing, Business Development, Project Management, P&L Management, P&L
Education
Midway College 1997 — 1999
BS, Organizational Mgt
Milwaukee School of Engineering 1983 — 1984
Mechanical Engineering Technology
Ford Motor Co. October 2013 - Present
Faurecia May 2013 - October 2013
arvato digital services January 2013 - May 2013
CEVA Logistics December 2010 - May 2012
CEVA Logistics December 2007 - December 2010
Sensational Beginnings January 2002 - December 2009
Target May 2007 - December 2007
Skills
Logistics, Supply Chain Management, Inventory Management, Purchasing, Supply Chain, International Logistics, Operations Management, Continuous Improvement, Logistics Management, Transportation, 3PL, Process Improvement, Transportation..., Supply Chain..., Project Management, Automotive, Global Operations, Microsoft Project, Customer Satisfaction, Customer Service, Freight Forwarding, Export
Education
Lawrence Technological University 2010 — 2015
Masters, Global Operations and Project Management
Wayne State University 2005 — 2007
Bachelor, Business Logistics
Monroe County Community College 2003 — 2005
Associate’s Degree, General
Leviton May 2014 - Present
Mountain Home Care January 2012 - Present
King Pharmaceuticals June 2008 - March 2009
Arvato Digital Services November 1998 - May 2008
Education
Montreat College 2004 — 2006
BBA, Business
Eaton Corporation January 2013 - Present
Best Buy 2011 - Present
The Home Depot September 2010 - July 2011
Arvato Digital Services May 2010 - August 2010
Skills
Highly motivated,..., Customer Service, Time Management, Teambuilding, Stability and Controls, Propulsion, Aircraft Performance
Education
North Carolina State University 2006 — 2011
Bachelor of Science (B.S.), Aerospace, Aeronautical and Astronautical Engineering
Arvato Digital Services March 2012 - Present
Arvato Digital Services October 2011 - March 2012
Research by Design, LLC March 2011 - September 2011
Clinical Investigation Specia February 2007 - March 2010
Skills
Process Improvement, Certified ESL Tutor, Project Management, Customer Satisfaction, Photoshop, Microsoft Excel, Six Sigma, Data Entry, Microsoft Office, SAP, Outlook, Logistics, Operations Management, PowerPoint, Customer Service
Education
Moraine Park Technical College 2004 — 2005
Custodial Servies
Belleville Area College, Belleville, IL 1994 — 1996
Business Management
Alpha Technologies Ltd. February 2013 - Present
Arvato Digital Services September 2009 - June 2012
Microsoft January 2006 - September 2010
PCS Peripherals Pte Ltd October 2001 - December 2005
Kintetsu World Express October 2000 - July 2001
Skills
Program Management, SAP, Logistics, Leadership, Business Analysis, Process Improvement, Business Process..., Project Management, Vendor Management, Cross-functional Team..., Operations Management, Team Leadership, Account Management, Team Management, Change Management
Education
The University of British Columbia 1996 — 2000
Bachelor
Bunda Hati Kudus 1993 — 1996
Ashbrooke QA
Arvato Digital Services November 2014 - Present
Arvato Digital Services November 2010 - May 2014
Vista Clarita Technologies August 2001 - May 2014
ServiceMaster September 2009 - November 2010
Heavens Air Conditioning & Heating May 2006 - August 2008
Prudential California Realty October 2002 - November 2006
Princess Cruises December 2003 - June 2004
Digital Networks LLC. May 2000 - August 2001
Cabletron Systems/Enterasys Networks February 1998 - May 2000
Digital Equipment Corporation June 1979 - February 1998
Skills
Enterprise Software, Management, VPN, Pre-sales, Project Management, Network Design, Solution Architecture, Training, Start-ups, Cross-functional Team..., Data Center, SaaS, Channel, CRM, Network Security, Networking, Wireless, Disaster Recovery, Cloud Computing, VoIP, Integration, ITIL
Education
Los Angeles Pierce College 1977 — 1979
AA & AS, Computer Technology
Lubrication Technologies Inc. February 2013 - March 2015
Arvato Digital Services January 2009 - April 2012
Zomax Incorporated January 2000 - January 2009
JPM Store Fixtures & Displays April 1993 - January 2000
Skills
Manufacturing, Supply Chain, Cross-functional Team..., Supply Chain Management, Process Improvement, Program Management, Continuous Improvement, Customer Relations, Vendor Relations, Problem Solving, Customer Facing Roles, Client Facing Skills, Helping Clients Succeed, Customer Support, Customer Satisfaction, Logistic Support, Distribution Strategies, Strategic Planning, Event Planning, Manufacturing Processes, Sales Process, Microsoft Office, Product Catalog, Project Management, Customer Service, Logistics, Leadership, Retail, Outsourcing, Operations Management, SDLC, Account Management, Management, Procurement
Education
University of St. Thomas 2004 — 2009
MS, MS in Manufacturing Systems
Northern State University 1983 — 1987
BS, Business Administration
Aberdeen Central High
Arvato Digital Services July 2010 - Present
arvato digital services July 2008 - July 2010
Sonopress LLC April 2007 - July 2008
,Marine Corp Reserve, Army National Guard November 1986 - April 2008
Deluxe Media Services, LLC 2004 - 2007
Deluxe Media Services, LLC 2001 - 2004
Deluxe Media Services, LLC 1998 - 2001
Skills
Warehousing, Project Management, Logistics, Warehouse Management, Process Improvement, Management, Shipping, Supply Chain, Operations Management, Supply Chain Management, Distribution Center..., Six Sigma, Logistics Management, 3PL, Project Planning, Retail, Continuous Improvement, SAP, Cross-functional Team..., Inventory Management, Training, Inventory Control, Materials Management, Reverse Logistics, Transportation, Purchasing, Leadership, Budgets, Supply Chain..., Forecasting, Operational Excellence, Demand Planning, Time Management
Education
arvato 2008 — 2010
Greenbelt, Lean Six Sigma Certified
College of Lake County 1988 — 1995
Century 21 Real Estate Acadamy 1990 — 1990
Real Estate License
Oakton Community College 1988 — 1989
APICS Certifcate
AAA Auto Club Insurance March 2013 - Present
Adecco Group August 2009 - December 2012
Insurance Auto Auction - For Adecco Temp Agency January 2009 - January 2012
Arvato Digital Services March 2011 - November 2011
Deluxe Media Services January 2003 - March 2007
Deluxe Media Services January 2002 - January 2003
Vision Information Services January 2000 - January 2002
Deluxe Media Services January 1998 - January 2000
Deluxe Media January 1997 - January 1998
Flowers from Joe's January 1990 - January 1997
Skills
type 86 wpm, Great Customer Service..., Love working with people, Customer Satisfaction, Inventory Management, Outlook, Microsoft Office, Call Center, Microsoft Excel, Data Entry, Team Leadership, Microsoft Word, Team Building, PowerPoint, Software Documentation, Process Improvement, Logistics, Customer Service, Employee Relations, Budgets, Analysis, CRM, Data Analysis, Purchasing, Account Management, Forecasting, Coaching, Time Management, Access, Sales, Teamwork, Invoicing, Performance Management, Troubleshooting, Human Resources, SAP, Call Centers, Six Sigma, Recruiting, Leadership, Transportation, Warehousing, Shipping
Education
Oakland Community College 2001 — 2003
Human Resources Management/Personnel Administration, General
Farmington High School 1979 — 1982
General Studies for High School, High School/Secondary Diplomas and Certificates
Arvato Services February 2012 - Present
Thibiant International January 2010 - July 2012
Arvato Digital Services November 2008 - January 2010
Activision Blizzard July 2007 - November 2008
Activision Blizzard July 2007 - November 2008
Activision Publishing July 2007 - October 2008
Image Entertainment January 2004 - July 2007
Image Entertainment January 1990 - July 2007
Image Entertainment January 1990 - June 2007
Image Entertainment April 2002 - January 2004
Skills
Catalogs, Purchasing, Inventory Management, Accounts Payable
Education
Moorpark College
Nursing Pre
The University of Akron
Liberal Arts
The University of Georgia
University of Akron University of Georgia
University of Gerogia
Arvato Digital Services January 2012 - Present
palmetto chapter 2003 - 2013
arvato digital services January 2006 - December 2011
iLogistics Inc, Fremont, CA 1998 - 2000
Skills
SAP, Outsourcing, ERP, Business Process..., SAP R/3, Process Improvement, Project Management, Vendor Management, Program Management, Business Analysis, PMP, Supply Chain Management, Supply Chain, Integration, Business Development, Team Leadership, Six Sigma, Business Process, CRM, Lean Manufacturing, Business Intelligence, Cross-functional Team..., IT Management, IT Strategy, Business Transformation, Change Management, Project Portfolio..., PMO, Operations Management, Software Documentation, Service Delivery, MS Project, Process Engineering
Education
Project Management Institute 2010 — 2011
PMP, Project Management
APICS 2000 — 2001
CPIM, Certified Production and Inventory Management
SAP 2000 — 2000
MM, SAP Application Consultant ‘Materials Management’ for SAP R/3 R 4
SAP 2000 — 2000
PP, SAP Application Consultant ‘Production Planning’ with my SAP.com
SAP 2000 — 2000
SD, SAP Application consultant ‘ Sales and Distribution’ with mySAP.com
Jawaharlal Nehru Technological University 1980 — 1981
MS, Industrial engineering and Mangement
Mediu, LLC January 2013 - Present
Contact Center Services, Inc. July 2011 - Present
Arvato Digital Services March 2010 - May 2010
Union Bank August 2009 - April 2010
Farmers Insurance March 2009 - August 2009
21st Century / aigdirect.com November 2006 - February 2009
Great Western Bank 1980 - 1997
Skills
Workforce Management, Call Center, Business Analysis, Genesys, Vendor Management, SDLC, Visio, Project Management, Management, CRM, Process Improvement, MS Project, CTI, ACD, Avaya, Change Management, Integration, Telecommunications, Technical Support, IVR, Training, Call Centers, Contact Centers, Software Documentation, Customer Experience, Quality Assurance, Access, Professional Services, Business Intelligence, Requirements Gathering, Requirements Analysis, Business Process..., Avaya Technologies, Consulting, Program Management, Analysis, Leadership, Team Leadership, Customer Service
Education
Moorpark College 2009 — 2010
Behavior Science
xpedx May 2012 - Present
Microsoft May 2006 - December 2011
Arvato Digital Services August 2004 - May 2006
Skills
Engineering, Six Sigma, Product Design, Product Management, Program Management, Packaging Engineering, Team Building
Education
Michigan State University 1994 — 1998
Bachelor of Science (B.S.), Packaging
arvato digital services April 2007 - April 2011
sonopress April 2007 - January 2008
Deluxe Media Services August 2002 - March 2007
Skills
Supply Chain, Operations Management, Logistics, Warehousing, Supply Chain Management, Continuous Improvement, Process Improvement, Logistics Management, Inventory Management
Education
Gateway Technical College 2008 — 2010
AS, Business Management
Siemens Industry USA March 2013 - Present
arvato digital services December 2006 - March 2013
Technicolor September 2000 - December 2006
Kodak de Mexico April 1997 - September 2000
Siemens 1994 - 1997
Skills
Quality Management, Continuous Improvement, Six Sigma, Lean Manufacturing, International Business, Operations, ISO standards, Manufacturing Operations, Program Management, Project Management, Operations Management, Quality System, Key Performance..., ISO, Quality Assurance, 5S, Value Stream Mapping, Software Documentation, Outsourcing, Cross-functional Team..., Process Engineering, Kaizen, Vendor Management, Manufacturing, Process Improvement, Supply Chain Management
Education
Instituto Tecnológico y de Estudios Superiores de Occidente, A.C. 1997 — 1999
Master in Quality Engineering, Quality Engineering
Universidad Autónoma de Guadalajara 1989 — 1993
Electrical and Mechanical Engineering, Electrical and Electronics Systems
Group O July 2014 - Present
United Stationers September 2013 - July 2014
Hub Group January 2011 - August 2013
Effective Data February 1998 - August 2013
Arvato Digital Services August 2008 - December 2010
Harris Corporation March 2010 - April 2010
Arvato Services 2008 - 2010
American Health Products October 2008 - November 2008
Sterno (August 2008) July 2008 - August 2008
VTech Electronics North America July 2008 - July 2008
Skills
EDI, Disaster Recovery, Business Analysis, FTP, Databases, IBM iSeries, Integration, Testing, SQL, Software Documentation, SAP, Oracle, DB2, Systems Analysis, Unix, SDLC, Programming, X12, EDIFACT, Business Process, COBOL
Education
Harper College 1990 — 1991
A.A, Computer Systems Major
Trinity International University 1975 — 1978
B.A., Biblical Studies
arvato digital services September 2008 - Present
McDonald's May 2006 - April 2008
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Time Management, PowerPoint, Inventory Management, Restaurants, Leadership, Teamwork, Power BI, Power Query, Data Entry
Education
Gateway Community and Technical College
Radio and Television Broadcasting Technology/Technician
The Signal Newspaper November 2008 - Present
Arvato Digital Services January 2008 - November 2008
KFMB Radio - Midwest Television 2005 - 2007
Skills
Social Media Marketing, Advertising, Social Media, Online Advertising, Email Marketing, Digital Media, Marketing, Radio, Marketing Communications, Marketing Strategy, Sales, Video, Advertising Sales, Microsoft Excel
Education
San Diego State University-California State University 2001 — 2005
Bachelors, Communication
arvato digital services 2007 - Present
Bertelsmann August 2004 - Present
Sonopress August 2004 - December 2007
Accenture February 1997 - August 2004
Andersen Consulting February 1997 - January 2001
DuPont January 1991 - February 1997
DuPont February 1988 - February 1991
DuPont February 1986 - February 1988
Skills
Outsourcing, Cross-functional Team..., Quality Assurance, Operations Management, Management, Customer Service, Six Sigma, Continuous Improvement, Product Development, Software Development, Requirements Analysis, Testing, Training, Data Analysis, Process Improvement, Project Management, Management Consulting, Vendor Management, Business Process..., Business Process, Program Management
Education
North Carolina State University 2008 — 2008
Green Belt Certification, Six Sigma Green Belt
South Dakota School of Mines and Technology 1979 — 1985
BSEE, Electrical Engineering
arvato Finance August 2013 - Present
arvato Finance January 2011 - July 2013
arvato digital services April 2009 - December 2010
Skills
Business Analysis, Process Improvement, Team Building, Teamwork, Project Management, Requirements Analysis, Operations Management, Business Process..., Start-ups, Vendor Management, Software Documentation, Outsourcing, Salesforce.com, Cross-functional Team..., Team Leadership, Business Intelligence, Program Management, CRM, Business Process, Analysis, Team Management, Software Project..., Mergers & Acquisitions, PMO, Change Management, ERP, SDLC, Requirements Gathering, Management, Visio, Data Analysis, Risk Management
Education
Santa Clara University - Leavey School of Business 2011 — 2012
Master of Business Administration (M.B.A.), Executive Program at Santa Clara University - Leavey School of Business
Florida Universitaria -Universidad de Valencia 1998 — 2000
Administracion y Direccion de Empresas
University of Valencia 1996 — 2000
Bachelor, )Business Studies (Administracion y Direccion de Empresas
dbc SMARTsoftware inc. November 2010 - Present
Macquarie Group March 2010 - November 2010
Arvato Digital Services October 2009 - April 2010
Camis Inc. July 2007 - November 2008
Edulinx Canada Corporation 2001 - 2006
Skills
Call Center, Workforce Management, Contact Centers, Process Improvement, Vendor Management, Customer Service, Team Management, Team Leadership, Operations Management, Team Building, Customer Experience, Business Analysis, Performance Management, Change Management, Customer Satisfaction, Coaching, Outsourcing, Project Management, Employee Relations, Business Process..., Call Centers, Leadership
Education
Laurentian University/Université Laurentienne 1994 — 1998
BA, Mathematics and Modern Languages
Manulife Financial June 2015 - Present
Manulife Financial November 2014 - June 2015
Arvato Digital Services September 2007 - November 2014
Avantel. 1997 - 2002
Tec de Monterrey. Campus Edo. de Mex 1992 - 1995
Skills
Telecommunications, Strategic Planning, Marketing Communications, Customer Service, Public Relations, Team Leadership, Call Center, Event Management, Operations Management, Training, Customer Satisfaction, Team Building, Social Media Marketing, Teamwork, Program Management, CRM, Budgets, Call Centers
Education
Ministry of Training, Colleges and Universities 2010 — 2013
Certificate of Apprenticeship, Information Technology Contact Centre Customer Service Agent, Certificate
TESOL, Teaching English to Speakers of Other Languages 2007 — 2007
ESL
Instituto Tecnológico y Estudios Superiores de Monterrey 1991 — 1994
Masters Degree in Business, Marketing Specialty
Tecnológico de Monterrey 1986 — 1990
Bachelor's Degree, Communications
The Children's Place September 2011 - Present
MeadWestvaco September 2010 - September 2011
Arvato Digital Services March 2010 - August 2010
Schneider Electric August 2009 - February 2010
Pfizer March 2008 - July 2009
ABN AMRO Bank N.V. February 2007 - February 2008
Johnson & Johnson August 2006 - February 2007
Tata Consultancy Services July 2003 - August 2006
Skills
SAP PI, SAP XI, SAP ERP, ABAP, SAP Netweaver, SAP, IDOC, SAP Implementation, BAPI, ECC, SD, ERP, SAP PI 7.3, SAP ABAP, SAP R/3, RFC, SAP HR, EDI, Smartforms, Integration
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya 1999 — 2003
B.E., Computer Science
Trinity Convent High School
Trinity Convent High School
Arvato Digital Services June 2011 - Present
Booz Allen Hamilton February 2004 - June 2011
AIG February 2003 - January 2004
Infosys July 2000 - October 2001
Skills
Enterprise Architecture
Education
The George Washington University 2008 — 2010
MS, Computer Science
Indian Institute of Technology, Roorkee 1996 — 2000
BE, Electricals
Securitas Security Services USA, Inc. September 2011 - Present
United Staffing Services May 2011 - September 2011
LA Turbine Corporation September 2008 - May 2011
Arvato Digital Services September 2006 - September 2008
Skills
Supply Chain Management, Business Intelligence, Performance Management, Employee Benefits, Onboarding, Employee Relations, Recruiting, Program Management, Manufacturing, Team Building, Outsourcing, Leadership, Human Resources, Personnel Management, Strategic Planning, Training, Employment Law
Education
San Diego State University-California State University
Communications
The Master's College
BA, Organizational Leadership
Pratt & Whitney Canada May 2011 - Present
RTL Réseau de Transport de Longueuil July 2010 - November 2010
HSBC Bank Canada December 2009 - June 2010
Arvato Digital Services March 2009 - November 2009
Faurecia Automotive Seating June 2006 - September 2008
NAI Evolis June 2004 - October 2005
Skills
French, Logistics, Negotiation, Purchasing, Strategic Planning
Education
Université de Montréal - HEC Montréal 2010 — 2010
Certificat, Financement des PME
Université Paris 12 2001 — 2004
Baccalauréat, Administration Commerce
College de l'union
PACBLU January 2012 - Present
arvato digital services April 2010 - October 2011
University of Nevada Reno August 2009 - May 2010
The Tech Museum of Innovation October 2008 - November 2008
Education
The University of Memphis 2006 — 2008
Master of Arts, Women's Studies
Santa Clara University 2000 — 2004
Bachelor of Science, Psychology
Aperture Credentialing, LLC May 2015 - Present
Humana February 2014 - May 2015
NetGain Technologies, Inc. February 2013 - February 2014
M & P Collections, Inc. July 2010 - February 2013
Arvato Digital Services 2008 - 2009
Brown-Forman 2006 - 2009
Skills
Windows 7, Active Directory, Windows Server, XP, Microsoft Exchange, VMware, Computer Hardware, Troubleshooting, System Administration, Lotus Notes, DNS, Windows, Cisco Networking, Borland Delphi, .NET, Wireless Networking, Team Building, Leadership, Motivated self-starter, Highly detail oriented, MySQL, Barracuda Spam Filter, IIS, Networking, OS X, Servers, Vendor Management, Firewalls, Cisco Technologies, Backup Exec, Virtualization, Citrix, Cisco Call Manager, Group Policy, VMware ESX, Visio, IT Management
Education
Sullivan University 2002 — 2003
Network Administration, Network Administration
Ingram Micro Mobility March 2015 - Present
Cook Compression March 2013 - December 2014
Arvato Digital Services February 2007 - February 2013
Sony DADC June 2000 - January 2007
Oxford Automotive December 1999 - May 2000
Carpenter Co. October 1997 - November 1999
Skills
Six Sigma, Continuous Improvement, Kaizen, Manufacturing, Lean Manufacturing, Operations Management, Supply Chain Management, Logistics, Procurement, Value Stream Mapping, Industrial Engineering, Cross-functional Team..., Process Improvement, Supply Chain, 5S, Team Building
Education
Purdue University 1992 — 1997
Bachelor's Degree, Industrial Technology/Industrial Distribution
Knight's Apparel, Inc. 2014 - Present
Arvato Digital Services 2010 - 2014
BASF 2004 - 2008
BASF Corporation 2001 - 2004
BASF Corporation 1996 - 2001
Skills
SAP, Procurement, Process Improvement, Supply Chain, Logistics, Purchasing, Inventory Management, Materials Management, Management, Operations Management, Inventory Control, Project Planning, Leadership, Warehouse Management, Training, Production Planning, Supply Chain Management, Customer Satisfaction, MRP, Account Management, SAP R/3, Warehousing, Distribution Center..., ERP, Supply Management, Continuous Improvement, Quality Management
Education
Montreat College 1999 — 2000
N/A, Business
Hillsborough Public Library March 2013 - March 2014
Mathematica Policy Research March 2013 - September 2013
Weis Markets June 2013 - July 2013
Kohl's Department Stores October 2012 - December 2012
Lord & Taylor November 2012 - November 2012
Consulate of Egypt, Commercial Office December 2011 - June 2012
K-Line Insulators Ltd. April 2010 - April 2011
Arvato Digital Services 2010 - 2010
Plan-It Promotions Ltd. March 2009 - May 2009
COSTI Immigrant Services 2009 - 2009
Skills
Research, Event Planning, Spanish, Public Speaking, Event Management, PowerPoint, Microsoft Office, International Relations, Customer Service, Social Media, English, Management, Project Management, French, Government, Community Outreach, Fundraising, Policy, Training, Editing, Public Relations, Policy Analysis, Program Development, Qualitative Research, Nonprofits, Grant Writing, Program Evaluation, Community Development, Volunteer Management
Education
Raritan Valley Community College 2013 — 2017
Associate of Arts (AA), Nursing (RN), 3.87 GPA
Assumption College - San Lorenzo 2004 — 2005
Education Certificate Program, Education
Webster University 1995 — 1997
MA, International Relations
University of the Philippines 1993 — 1995
BA, European Languages (Spanish, French)
University of the Philippines 1988 — 1992
BA, Political Science
Bug Scuffle Ranch June 2015 - Present
Nite Hunter October 2008 - Present
Arvato Digital Services August 2009 - September 2011
ePAC September 2008 - June 2009
RR Donnelley February 1999 - September 2008
HP 1994 - 1999
RR Donnelley 1988 - 1994
Skills
New Business Development, Manufacturing, Contract Negotiation, Inventory Management, Supply Chain Management, Forecasting, Business Planning, Start-ups, Strategic Planning, Product Development, Process Improvement, Business Strategy, Vendor Management, Sales Management, Sales, Retail, Purchasing, Project Management, Marketing Strategy, Management
Education
Purdue University 1984 — 1988
Sun Life Financial January 2015 - Present
Manulife Financial April 2013 - January 2015
Manulife Financial January 2009 - March 2013
Manulife Financial October 2007 - January 2009
Arvato Digital Services March 2006 - July 2007
KnowledgePoint Consulting 2004 - 2006
NCO Group 1999 - 2004
Skills
Call Center, Relationship Management, Pension Administration, Outsourcing, Customer Satisfaction, Customer Service, Quality Assurance, COPC Registered..., Training Management, Training Leadership, Leading people through..., Call Centers, Vendor Management, Leadership, Management, BPO, Business Analysis, Contact Centers, Team Leadership, CRM, Financial Services, Employee Benefits, Change Management, Process Improvement, Customer Experience, Insurance
Education
Customer Operations Performance Center 2003 — 2003
Queen's University (QSB) 2013 — 2013
Executive Strategy
St. Francis Xavier University 2003 — 2003
Certificate, Adult Education
Seneca College of Applied Arts and Technology 1993 — 1995
Associate's degree, Canadian Law/Legal Studies/Jurisprudence
Woodland Painting Company April 2004 - Present
Arvato Digital Services November 2011 - May 2012
Lakeview Construction Inc January 2001 - October 2010
Ruffalo Painting Company May 1998 - January 2001
Certa Pro Painters April 1996 - May 1998
Skills
Construction, Strategic Planning, Contract Negotiation, Construction Management, New Business Development, Business Strategy, Negotiation, Project Management, Contract Management, Team Building, Project Planning, Contractors, Budgets, Business Development, Sales Management, Facilities Management, Value Engineering, Process Scheduler, Project Estimation
Education
Gateway Technical College 2012 — 2014
Associate of Science (A.S.), Information Technology
Gateway Technical College 2009 — 2014
Associate of Science (A.S.), HVAC and Geothermal Technology
Arizona State University 1993 — 1996
Computer Science, Computer Science
National Foundation for Military Family Support January 2013 - Present
Arvato Digital Services May 2011 - March 2013
Lightning Pictures LLC July 2005 - March 2011
Kennedy Western University May 2004 - June 2005
Magic Motions Entertainment February 2000 - March 2004
Skills
Feature Films, Television, Film Production, Film, Screenwriting, Short Films, Independent Film, Video Production, Commercials, Producing, Documentaries, Video, Entertainment, Post Production, Casting, Pre-production, Theatre, Final Draft, Media Production, Comedy, Directing, Music Videos
Education
Harvard University 2015 — 2018
Bachelor's Degree, Business Administration, Management and Operations
University of Canterbury 1997 — 2001
Doctor of Philosophy (Ph.D.), Business Management
Atlanta Film Institute 1989 — 1992
Bachelor’s Degree, Film and Television Production, 3.9
Mercer University 1989 — 1992
BA, Communications, Business Law
AOS May 2015 - Present
Wellmont Health System August 2013 - May 2015
The Way International August 2010 - July 2013
Arvato Digital Services October 2009 - July 2010
HoMedics April 2007 - August 2007
Citigroup August 2004 - August 2006
The Weather Channel May 2002 - August 2004
KMC Telecom September 2001 - May 2002
eRevenue September 2000 - September 2001
G.A. Sullivan January 2000 - September 2000
Skills
Business Intelligence, Program Management, Management, Process Improvement, Project Management, Leadership, Cross-functional Team..., Integration, Analytics, CRM, Databases, Training, Operations Management, Change Management, Business Transformation, Business Strategy, Business Process..., Start-ups, Data Warehousing, Budgets, IT Strategy, Data Analysis, Financial Reporting, Software Project..., Organizational..., Managerial Finance, Data Management, Database Design, Continuous Improvement, Nonprofits, ETL, Data Quality, Information Management, Data Mining, Information Architecture, Information Analysis, Process Optimization, Predictive Analytics, Decision Analysis, Product Launch, Personnel Management, Predictive Modeling, Executive Communications, People Management, ServiceNow, Budget Management, Building Strong Teams, Board of Director..., Project Planning
Education
Georgia State University - J. Mack Robinson College of Business
MBA, Computer Information Systems and E-Commerce
Washington University in St. Louis
BS, Electrical Engineering
The Way International
Bachelors, Theology
The Loomis Chaffee School
HS Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Koyo Bearings USA LLC June 2011 - Present
Arvato Digital Services February 2010 - June 2011
Volvo Construction Equipment April 2006 - April 2009
Plastic Omnium 2005 - 2006
Meritor 2004 - 2005
Meritor 2004 - 2005
E-Z-GO Golf Cars and Speciality Vehicles 2002 - 2004
Skills
Strategic Planning, Cross-functional Team..., Business Process..., Finance, ERP, Inventory Management, Financial Reporting, Financial Analysis, Forecasting, SAP, Cost Accounting, Process Improvement, Continuous Improvement, Microsoft Excel, Budgets, Accounts Payable, Analysis, Six Sigma, Accounting, Leadership, Auditing, Access, Internal Controls, Pricing, Variance Analysis, Business Planning, Business Process, Consolidation, Internal Audit, Logistics, Management, Manufacturing, Managerial Finance, Sarbanes-Oxley Act, Account Reconciliation, Financial Accounting, Business Analysis, Strategic Financial..., Hyperion Enterprise
Education
Strayer University-Maryland 2010 — 2011
MBA, Finance
Johnson C. Smith University - JCSU 1995 — 1999
B/S, Banking and Finance
Arvato Digital Services January 2010 - Present
Dell November 2002 - August 2008
Education
Texas A&M University - Mays Business School 1996 — 2000
Finance, Finance
Dimensional Fund Advisors June 2013 - Present
Georgetown University September 2012 - May 2013
G-51 Capital Management June 2012 - August 2012
Dimensional Fund Advisors October 2011 - March 2012
Dimensional Fund Advisors June 2011 - August 2011
Georgetown University Student Investment Fund December 2010 - May 2011
Georgetown University Student Investment Fund December 2010 - May 2011
Georgetown University September 2010 - May 2011
Georgetown University Student Investment Fund September 2010 - December 2010
arvato digital services June 2010 - August 2010
Skills
Web Site Production, Spanish, PowerPoint, Economics, Microsoft Excel, Data Analysis, Microsoft Word, Research, Investments, Competitive Analysis, Equities, Portfolio Management
Education
Georgetown University 2009 — 2013
Bachelor of Science in Foreign Service, International Economics
London School of Economics and Political Science 2011 — 2012
Economics
St. Stephen's Episcopal School 2005 — 2009
Sun Paper Company January 2015 - Present
Field Solutions September 2014 - November 2014
Arvato Digital Services April 2010 - May 2014
Fluor October 2007 - June 2008
US Foodservice August 2001 - October 2007
Skills
Administrative..., Data Entry, Telephone Skills, Office Management, Invoicing, Outlook, Office Administration, Spreadsheets, Lotus Notes, Software Documentation, Database Administration, Access, Accounts Receivable, Time Management, Travel Arrangements, Administration, Payroll, Accounts Payable, Project Management, Management, Microsoft Office 2007, Process Scheduler, Fax, Filing, Training, Office Equipment, Internet Explorer, Administrative..., Microsoft Office
Education
Greenville Technical College
Associates, Business
UniFirst Corporation May 2012 - Present
UniFirst Corporation January 2012 - May 2012
Advantage Staffing February 2011 - January 2012
Arvato Digital Services September 2008 - June 2010
Arvato Digital Services March 2007 - September 2008
AT&T January 1999 - March 2007
Cellular One August 1997 - December 1998
Education
Louisiana State University
Management
Nicholls State University
Business Administration
Apex Performance Solutions, LLC October 2014 - Present
Arvato Digital Services July 2013 - September 2014
Arvato Digital Services June 2012 - July 2013
Hire Dynamics February 2011 - June 2012
Skills
Call Centers, Customer Service, Microsoft Office, Training, Microsoft Excel, Employee Training, PowerPoint, Microsoft Contracts, Consulting, Research, Microsoft Word, Outlook, Editing, Problem Solving
Education
University of Nevada-Reno 2010 — 2011
Certificate, Paralegal Studies
Lawrence University 2003 — 2007
Bachelor of Arts (B.A.), Psychology and English Literature
Monitech Industrial Solutions May 2008 - Present
http://www.eurekaeagleconsultants.com/ February 2013 - April 2014
Arvato Digital Services September 2007 - May 2008
Skills
Experience selling WBT,..., Excellent customer..., Microsoft Applications..., Analytical Skills, Sales Management, Goal Oriented, Microsoft Word, PowerPoint, Outlook, Email Clients, Customer Satisfaction, Customer Service..., Call Center..., Training Delivery, Training Programme..., Sales, Customer Service
Education
Laurentian University/Université Laurentienne 1977 — 1981
B.A., Social Sciences
Laurentian University/Université Laurentienne 1977 — 1981
B/A., Social Sciences
C.P.S.A.
Sales Workshop, Selling Skills
Telecon Canada Ltd October 2012 - August 2013
Arvato Digital Services August 2007 - July 2012
Makro, Phils 2005 - 2007
Johnny Air Cargo 1985 - 1992
Skills
BPO, Call Center, Call Centers, Coaching, Customer Experience, Employee Engagement, Employee Relations, Human Resources, HR Policies, Management, Onboarding, Outsourcing, Performance Management, Process Improvement, Recruiting, Strategic Planning, Talent Acquisition, Team Building, Team Leadership, Workforce Management, Budgets
Education
Saint Paul University 1974 — 1978
BSC, Accounting
Benore Logistic Systems, Inc. March 2013 - Present
Benore Logistic Systems, Inc. June 2011 - March 2013
Arvato Digital Services October 2010 - March 2011
Skills
Process Improvement, Benefits Administration, Operations Management, Transportation, Budgets, Microsoft Word, Training, Development & delivery..., Curriculum Development, Curriculum Design, Team Building, Change Management, Materials Management, Logistics, Organizational..., Leadership Development, Performance Management, Human Resources, Employee Training, Employee Relations, Employee Engagement, Onboarding, Management
Education
Strayer University-South Carolina
Master of Business Administration (M.B.A.), Purchasing, Procurement/Acquisitions and Contracts Management, 4.0
Linamar February 2012 - Present
arvato digital services May 1995 - February 2012
Skills
Supply Chain, Supply Chain Management, SAP, Purchasing, Logistics, Manufacturing, Process Improvement, Forecasting, Materials Management, Cross-functional Team..., MRP, MS Project, Budgets, Continuous Improvement, ERP, Lean Manufacturing, Procurement, Strategic Sourcing, Six Sigma
Education
Montreat College 2009 — 2011
Associates, Business
Arvato Digital Services May 2011 - Present
Roe Young State Farm Insurance Agency 2000 - 2008
Skills
Team Leadership, Team Building, Financial Audits, Research, Public Speaking, Strategic Planning, Process Improvement, Nonprofits, Budgets, Teaching, Account Management, Sales Management, Training, Operations Management, Coaching, Event Planning, Customer Service, Staff Development, Microsoft Excel, Leadership, Customer Satisfaction, Sales, Outlook, PowerPoint, Data Analysis, Program Management, Microsoft Office, Project Management, Negotiation, Inventory Management
Education
Strayer University-South Carolina 2010 — 2013
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 4
Arvato Digital Services September 2010 - Present
Arvato Digital Services August 2005 - September 2010
Education
Michigan State University 2002 — 2005
Bachelor's degree, Supply Chain Management
Renown Health March 2012 - Present
Arvato Digital Services October 2010 - February 2012
IBM 2001 - 2010
Skills
Process Improvement, MS Project, Leadership, Quality Assurance, Cross-functional Team..., Project Management, Vendor Management, Strategic Planning, Business Process, Six Sigma, Change Management, Team Building, Manufacturing, Business Planning, Customer Satisfaction, Management, Operations Management, Project Planning, Business Process..., Process Engineering, Program Management, Outsourcing, Business Analysis, Team Leadership, Quality Management, Continuous Improvement, Data Analysis, Visio
Education
Rensselaer Polytechnic Institute 2003 — 2005
Master of Science (MS), Business Administration and Management, General
Rochester Institute of Technology 1996 — 2001
Bachelor of Science (BS), Mechanical Engineering
Leviton Project ManagerLeviton2013 - Present
Arvato Digital Services February 2010 - October 2011
The Hartford January 1996 - February 2003
U.S. Bancorp 1995 - 1996
Skills
Leadership, Program Management, Management, Mergers & Acquisitions, Project Management, Vendor Management, Training, Business Analysis, Customer Service, Process Improvement
Education
Pacific Lutheran University 1992 — 1994
BBA, Total Quality Management
Arvato Digital Services 2011 - Present
Parker Hannifin June 2000 - September 2010
Accurate Transmissions June 1999 - June 2000
Skills
Employee Relations, Talent Management, Recruiting, Leadership Development, Performance Management, Onboarding, HRIS, Applicant Tracking..., Customer Service, Employee Engagement, Human Resources, Process Improvement, Succession Planning, Talent Acquisition, Workforce Planning
Education
Illinois State University
Bachelor of Science, Elementary Education
Indiana State University
Master of Science, College Student Personnel Administration
Wisconsin Veteran Office 2011 - 2011
Arvato Digital Services October 2010 - December 2010
Arvato Digital Services October 2010 - December 2010
QPS Employment Group May 2010 - October 2010
Jensen Precast June 1994 - May 2000
Skills
Welding,g, grinding, torching, plasma cutting, painting, Forklift Operator, Supervising, training, Assembly, Machine Operator, Packaging, punch press, shear, Filing, Typing
Education
Gateway Technical College 2011 — 2012
Currently Attending, Facilities Maintenance
Arvato Digital Services June 2010 - July 2013
American Express Business Travel July 2006 - May 2009
Comprehensive Logistics/Falcon Transport January 2006 - May 2006
Northwest Airlines October 1995 - August 2005
Skills
Customer Service, Customer Satisfaction, Call Centers, Supervising, Supervisory Skills, Team Management, Team Leadership, Troubleshooting, SAP, AS 400, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Apollo, Sabre, Worldspan, Appointment Scheduling, Travel Arrangements
Education
Henry Ford Community College
still attending
Belleville High School 1986 — 1990
diploma
Arvato Digital Services April 2010 - Present
Medical University of South Carolina April 2009 - June 2009
Fluor October 2007 - June 2008
US Foodservice August 2001 - October 2007
Education
Greenville Technical College
Office Systems Technology, Business
Parrot Flower November 2011 - Present
Self-Employed February 2005 - Present
Arvato Digital Services / Flextronics April 2006 - June 2010
Arvato Digital Services September 2008 - June 2009
Education
Los Angeles Mission College 2010 — 2012
ITT-TECH 2004 — 2006
AA, Computer Network Systems
Smoky Mountain Center March 2015 - Present
arvato Entertainment, LLC July 2013 - November 2014
Thermo Fisher Scientific March 2013 - June 2013
Arvato Digital Services August 2010 - February 2013
Smoky Mountain Machining, Inc. August 2009 - August 2010
Borg Warner Automotive March 2001 - December 2008
Mead Westvaco Paper March 1984 - February 2001
Skills
Access, Excel, Data Analysis, SAP, Microsoft Office, Problem Solving, Outlook, Troubleshooting, Databases, Word, Analysis, SQL, PowerPoint, SAP R/3, Accounts Payable, SQL Server, Windows, Accounts Receivable, Accounting, Programming, Financial Reporting, ERP, Budgeting, Business Analysis, SOX, Database Administration, Customer Service, MS Project, Teamwork, Testing, Project Implementation, Microsoft Excel, Budgets, Financial Analysis, Forecasting, Manufacturing, Continuous Improvement
Education
Radford University 1979 — 1984
Bachelor of Science (BS), Accounting
Moonrider April 2012 - August 2012
Arvato Digital Services December 2010 - August 2011
Rogers Communications November 2005 - November 2010
Skills
Video Games, Game Design, Game Development, C#, Game Prototyping, iOS development, Mobile Games, ActionScript, C++, Objective-C, Java, XNA, Tortoise SVN, Unity, Eclipse, Visual Studio, Android Development, Windows Phone, GML, Game Maker
Education
TriOS College 2010 — 2012
Video Game Design & Development, 90
Laurentian University/Université Laurentienne 1999 — 2004
Bachelor's degree, Computer Science
Belk April 2008 - Present
Arvato Digital Services June 1987 - April 2008
Education
Southern Wesleyan University 1990 — 1992
Master of Arts (M.A.), Organizational Leadership
Wofford College 1980 — 1984
Bachelor of Arts (B.A.), History
arvato digital services September 2010 - September 2011
loving care academy April 2010 - September 2010
Skills
computer skills, personal and..., I have taken public..., I had a summer payroll..., I have worked in...
Education
Spartanburg Community College 2009 — 2013
AAS in applied technology, administrative technology
USC- Upstate 2010 — 2011
BS, Criminal justice
Norco Manufacturing January 2015 - Present
ADW Designs January 2013 - Present
Badger Railing July 2012 - January 2015
Arvato Digital Services October 2011 - June 2012
Skills
AutoCAD, Inventor, Mechanical Engineering, Tekla Structures, Solidworks, 3D, CAD, SketchUp, Architectural Design, Architectural Drawings, AutoCAD Architecture, Construction Drawings, Rendering, Sketching, Revit, MicroStation, Architecture, 3D Modeling, Engineering, Project Management, Autodesk Inventor, SolidWorks
Education
Milwaukee Area Technical College 2014 — 2022
Engineering
ITT Technical Institute-Greenfield 2010 — 2012
Associate of Applied Science, Architectural Drafting and Architectural CAD/CADD
Arvato Digital Services August 2008 - Present
Comfort Inn November 2007 - August 2008
Rite Aid December 1991 - November 2007
Skills
SAP, Spanish, Microsoft Excel, Microsoft Word, Profit Manager, Outlook Express, PowerPoint, Access, Customer Service, Inventory Control, Inventory Management, Retail, Internal Audit
Education
Tallahassee Community College 1992 — 1995
Associate of Arts (AA), General Studies
Miami Senior High School 1985 — 1988
High School Diploma, General Studies
Aerotek 2011 - 2012
Arvato Digital Services March 2011 - September 2011
Resurgent Capital Services November 2010 - January 2011
Capital Management Services Group January 2010 - November 2010
Skills
Microsoft Office, Microsoft Excel, Clerical Skills, Customer Service, Call Center, Legal Assistance
Education
Lander University 2009 — 2011
Arvato Digital Services June 2007 - July 2015
Skills
Process Improvement, Supply Chain Management, Operations Management, Cross-functional Team..., Logistics, Supply Chain, Inventory Management, SAP, Team Leadership
Education
Northwood University
Business Administration and Management, General
arvato digital services September 2009 - Present
America's Home Place April 2003 - December 2008
BMG Entertainment June 1988 - December 2001
Skills
Purchasing, Production Planning, SAP, Sales, Management, Forecasting, Time Management, Real Estate, Logistics, Materials Management, Process Scheduler, Inventory Management, MRP, Operations Management, Supply Chain
Education
Boiling Springs High School 1976 — 1979
Spartanburg Community College
Xtreme Consulting Group, Inc. December 2013 - Present
arvato Digital Services November 2010 - December 2013
Coffeehouse Translations LLC June 2007 - December 2010
Skills
SharePoint, InfoPath Forms, Employee Training, Project Management, Usability Testing, Software Project..., Software Documentation, Agile Methodologies, Consulting, Quality Assurance, Enterprise Software, Team Leadership, Microsoft Office
Education
North Dakota State University 2002 — 2007
Bachelor of Science (BS), French Language and Literature & Classical Languages
Indiana University - Bloomington