Experience
Lockheed Martin  April 2014 - Present
Northrop Grumman Corporation  April 2013 - September 2013
AustinCSI (At&t Digital Experience)   November 2012 - April 2013
V-Group Concepts  December 2010 - August 2012
True Religion Brand Jeans  August 2010 - January 2012
Bill Heard Chevrolet   September 2006 - September 2008

Skills
Microsoft Office, Excel, Word, MS Project, Visio, C++, PLC, Ladder Logic, PowerPoint, AutoCAD, ADP, Inventory Management, Inside Sales, Customer Service, HP Quality Center, Pspice, Windows Vista, Windows 7, Windows XP Pro, Microsoft Excel, Testing, Integration, Microsoft Word, Simulations

Education
University of Central Florida   2012 — 2014
Master of Science (M.S.), Industrial Engineering (Systems Engineering Concentration)

University of Central Florida   2008 — 2011
Bachelors of Science, Electrical Engineering Technology

Lake Mary High School

Experience
Treasure Coast Harley Davidson   March 2009 - Present
BILL HEARD CHEVROLET   September 2003 - December 2008

Skills
Forecasting, Financial Analysis, Financial Reporting, Accounting, Managerial Finance, Budgets, Financial Modeling, Finance, Strategic Financial..., Cash Management, Corporate Finance, Cash Flow

Education
Ferris State University   1973 — 1977
BS ACCOUNTING

UNITED STATES MARINE CORPS   1969 — 1973
PROTECTING THE AMERICAN PEOPLE

Experience
SynergyWorks, LLC   September 2013 - Present
LegalShield Official  September 2010 - Present
Needleheads   November 2008 - October 2013
Bill Heard Chevrolet   March 2007 - July 2007
Dante's Down the Hatch  November 2004 - March 2007

Skills
Photoshop, Illustrator, Digitization, PowerPoint, Microsoft Word, StitchShop Pro, Marketing, Sales, Communication, Presenting to Clients, Finding Clients, Identity Theft, Employee Benefits, Public Speaking, Small Business, Legal Assistance, Time Management, Social Networking, Event Planning, Team Building, Entrepreneurship, Training, Identity Theft Shield, Real Estate, Leadership, Microsoft Excel, Business, Business Networking, Insurance, Team Leadership, Customer Service

Education
Georgia Perimeter College   2009 — 2012
Associate's, Business Administration

ITT Technical Institute-Duluth   2006 — 2008
Associate, IT-Multimedia

Experience
US Navy  June 2014 - Present
US Navy  November 2008 - Present
Courtesy Chevrolet  October 2007 - November 2008
Bill Heard Chevrolet   August 2006 - October 2007

Skills
Leadership, Diesel Generators, Customer Service, Diesel Engine, Equipment Repair, Service Management, Automotive Engineering, Maintenance & Repair, PowerPoint, Microsoft Office, Inventory Management, Management, Military, Time Management, Strategic Planning, Strategy, Sales Management, Sales, Selling Skills, Machinery Repair, Microsoft Excel, Microsoft Word, Marine Transmissions, Cummins Diesel Engines, Small Boat Operations, Small Boat Outdrives, 12 and 24 Volt...

Education
Universal Technical Institute of Arizona Inc   2006 — 2008
Associate's degree, Automotive Engineering Technology/Technician

Experience
Zappos Family of Companies  April 2015 - Present
College Student  March 2014 - Present
Support.com  July 2013 - February 2014
Target  January 2012 - July 2012
Tahiti Village  October 2010 - January 2011
Blockbuster  January 2010 - October 2010
Highland Estates Hotel   January 2008 - March 2009
Walmart  May 2007 - December 2007
Bill Heard Chevrolet   April 2006 - March 2007
Kohl's Department Stores  January 2004 - February 2006

Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Photoshop, Data Entry, Customer Service, Retail Sales, Windows, Telephone Skills, Wireless Networking, Social Networking, Network Security, PC building, Mobile Technology, Front to Back Office, Logistics, Cashiering, Auditing

Education
CSN Community College   2014 — 2016
Bachelor's Degree, Mobile Programming and Telecommunications, 3.5 GPA

ITT Technical Institute-Henderson   2005 — 2007
Associate's Degree, Computer Games and Programming Skills, 3.0 GPA

University High   2001 — 2004
High School, General Education, 3.2 GPA

Experience
Arizona Department of Education  May 2013 - June 2014
Isola Group  January 2013 - March 2013
Banner Health  July 2012 - January 2013
Hunt Construction Group  January 2012 - March 2012
Morningside Funding   July 2011 - December 2011
Maricopa Integrated Health System  March 2010 - May 2011
Maricopa Integrated Health System  September 2008 - March 2010
Bill Heard Chevrolet   December 2005 - June 2008
Vilma Munoz Accounting Services   March 2002 - October 2005
Mervyn's Department Stores  April 2000 - January 2002

Skills
Customer Service, Microsoft Office, Background Checks, Administrative..., HRIS, Open Enrollment, Access, New Hire Orientations, Administration

Education
Pasadena City College
NA, General Courses

San Gabriel Mission High School
Diploma

Experience
Kaeser & Blair, Inc.   September 2014 - Present
Molokai Bail Bonds   January 2014 - Present
State Support Organization   February 2015 - Present
Habitat for Humanity Molokai   June 2014 - Present
Molokai High School  April 2008 - Present
University of Hawaii Manoa  September 2011 - Present
Bill Heard Chevrolet   October 2003 - November 2007

Skills
Higher Education, Curriculum Design, Teaching, Curriculum Development, Community Outreach, Public Speaking, Staff Development, Nonprofits, Fundraising, Microsoft Office, Customer Service, Tutoring, Coaching, Research, Social Media, Event Planning, Social Networking, Volunteer Management

Education
Argosy University   2015 — 2016
Master of Business Administration (M.B.A.), Business Administration, A

University of Hawaii-West Oahu   2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, A

University of Hawaii Maui College   2010 — 2012
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Experience
Jack Safro Toyota   February 2015 - Present
International Autos - Milwaukee  October 2013 - February 2015
Rosen Nissan Kia   April 2013 - July 2013
Braeger Ford   February 2013 - April 2013
Village Auto Inc.   December 2011 - December 2012
Harris Karate Academy   1991 - 2012
Bill Heard Chevrolet   1999 - 2003
Combined Insurance  1996 - 1999

Skills
Automotive Sales..., Vehicles, Training, Automobile, Automotive, Automotive Aftermarket, Coaching, Customer Retention, Customer Satisfaction, Customer Service, Dealer Management, Leadership Development, Management, Marketing, Negotiation, New Business Development, Profit, Sales, Sales Management, Sales Operations, Sales Presentations, Sales Process, Selling, Selling Skills, Team Building, Process Improvement, Advertising, Business Planning, Marketing Strategy, Operations Management, Forecasting, Marketing Communications, Online Advertising

Education
Northeast Wisconsin Technical College
Police Science

Experience
Capitol Machine   February 2015 - Present
Zen Windows Of Alabama   September 2014 - Present
Capitol Machine Insulation Machines   June 2011 - Present
Bill Byrd Kia   May 2003 - February 2005
Bill Heard Chevrolet   January 1999 - May 2003

Skills
Sales Management, Construction, Contract Negotiation, Sales, Marketing, Social Media Marketing, Social Networking, Business Development, Business Planning, Manufacturing, Purchasing, Purchasing Negotiation, B2B, Negotiation, Email Marketing, Logistics, Logistics Management, Account Management, Profit Margins, New Business Development, Budgets, Building Materials, Sales Operations, Pricing, Key Account Management, Selling, Team Building, Operations Management, Income Statement, Inventory Management, P&L Management, Insulation, Strategic Planning, Contract Management, Direct Sales, Sales Process, Management, Forecasting, Cold Calling, Product Development, Sales Presentations, Profit, Customer Satisfaction, Process Scheduler, Competitive Analysis, Training, Leadership, Product Marketing, Team Leadership, Marketing Strategy

Education
Jacksonville State University   1990 — 1996
Bachelor of Business Administration (B.B.A.), Marketing

Baylor High School   1985 — 1987
General Studies, General Studies

Experience
Cheaper Than Dirt  March 2013 - Present
US Army  February 2007 - February 2013
Bill Heard Chevrolet   April 2006 - September 2006
Phoenix Sleep   July 2005 - May 2006

Skills
Team Leadership, Communication, Coordination, Organizational..., Multi Tasking, Presentations, Sales Operations, Project Management, Highly detail oriented, Detailed Organization, Strategic Leadership, Stressful Situations, Performance Management

Education
Liberty University   2008 — 2011
Associate of Arts (A.A.), General Studies

Rockford College   2004 — 2005

Experience
James Corlew   March 1996 - Present
Bill Heard Chevrolet   June 1993 - January 1996
Bill Heard Chevrolet   June 1993 - January 1996

Skills
Sales Management, Automotive, Vehicles, Automotive Aftermarket, Product Development, Customer Satisfaction, New Business Development, Customer Retention, Negotiation, Sales Process, Automobile, Sales, Leadership, Profit, Purchasing, Warranty, Dealer Management, B2B, Automotive Repair, Fleet Management, Reynolds, Dealers, Budgets, Management, Pricing, Inventory Management, Operations Management, Selling, Continuous Improvement, Account Management, Market Planning, Business Planning, Forecasting, Inventory Control, Retail, Competitive Analysis, Training, Manufacturing, Automotive Engineering, Powertrain, Customer Service

Education
The University of Georgia   1978 — 1981
Business Administration and Management, General

St.Pius Catholic High Scool Atlanta, Georgia   1974 — 1978
High School Diploma (College Prep.)

Experience
Sharp Eye Inspections   August 2012 - Present
St. Vincent de Paul Society  January 2012 - January 2013
Gay Construction Company  October 2006 - December 2011
Bill Heard Chevrolet   April 2005 - September 2006
Taco Mac, Douglasville   January 2004 - April 2005
Tappan Street Restaurant Group  February 1999 - January 2004

Skills
Budgets, Home Inspections, Residential Homes, Commercial Buildings, Building Codes, Pre-construction, Project Estimation, Construction Management, Construction Safety, Property Management, Change Orders, Subcontracting, Contractors, RFI, Project Bidding, Menu Costing, Contract Management, Project Planning, Project Coordination, Procurement, Facilities Management, MS Project, Team Building, Proposal Writing, Quality Control, Projects, Project Management, Submittals, AutoCAD, Team Leadership, Program Management, Time Management, Estimates, RFP, Blueprint Reading, Quality Assurance, Schedules, Microsoft Office, Leadership, Management, Restaurant Management, Labor Control, Cost Management, New Restaurant Openings, Product Cost Analysis, Customer Satisfaction, Training, LEED

Education
Young Harris College   1997 — 1999

Kennesaw State University
Business Administration and Management, General

Experience
Inteva Products  June 2014 - Present
Edward Jones  2014 - 2015
Edward Jones  2014 - 2015
Steelcase  April 2012 - June 2014
2AM Group LLC   July 2010 - March 2012
UAH SMAP Center - CMDS Test Facility   January 2008 - April 2010
Bill Heard Chevrolet   August 2003 - July 2005

Skills
Lean engineering, Testing, manufacturing, Project management, Engineering, Engineering Management, Problem Solving, Six Sigma, Visio, ASQ Member, ASQ Six Sigma Black Belt, 5S, Strategic Planning, Process Improvement, Logistics, Project Management, Manufacturing, Management, Value Stream Mapping, Purchasing, Microsoft Excel, Kaizen, Lean Manufacturing, Lean Engineering, Continuous Improvement, ISO

Education
University of Alabama in Huntsville   2005 — 2010
Bachelors, Industrial Systems Engineering

Experience
USF Campus Recreation Outdoor Maintenance   November 2012 - Present
University of South Florida  March 2006 - Present
Gordon Chevrolet  October 2009 - February 2012
Ed Morse Cadillac  May 2008 - September 2009
Bill Heard Chevrolet   January 2007 - May 2008
UNIVERSITY CHEVROLET   September 2003 - January 2007
Diesel Institute of America   October 2002 - September 2003
Target  January 1999 - January 2000
United States Marine Corps  October 1989 - October 1997

Skills
Military, Counterterrorism, Intelligence, Intelligence Analysis, Special Operations, Military Operations, Security Operations, Weapons, Defense, Tactics, Security, Force Protection, Top Secret, Security Management, Firearms, Surveillance, Security Training, Reconnaissance, Afghanistan, DoD, National Security, Operational Planning, Training, Personal Security, Counterintelligence, Contingency Planning, Government, Close Protection, Personal Protection, Risk Assessment, Vulnerability Assessment, Counterinsurgency, HUMINT, Maritime Security, Jumpmaster, Bachelors of Science..., Aikido, Explosives, •Awarded the Bronze..., Master Scuba Diver, Irregular Warfare Intel..., • Over twelve years..., •Proficient in..., • Proficient in..., • Proficient in..., •Team Leader as Force..., Ju-jitsu, Direct Action, Designated Marksman, First Responder

Education
East Carolina University   1996 — 1999
Bachelors of Science, Business Administration; Management Information Systems, 3.5

GM Service Technical CollegeGM World Class Technician   2003 — 2007

Coastal Carolina Community College   1995 — 1996
Bachelor Program, Computer Science

Lemon Bay High School   1986 — 1990
High School Diploma, 3.5

Experience
C.H. Robinson   April 2014 - Present
Hornbuckle Motors LLC   June 2011 - June 2013
Bill Heard Chevrolet   2003 - 2007

Skills
Automotive Aftermarket, Sales, Dealers, Automobile, Customer Retention, Profit, Sales Process, B2B, Customer Satisfaction, Parts, Purchasing, Inventory Management, Retail, Budgets, Automotive Repair, Pricing, Logistics, Inventory Control, Customer Service

Education
Auburn University   1998 — 2001

Virgil I. Grissom High School   1994 — 1998

Experience
Tesco Corporation  September 2014 - Present
Supply Pro inc   February 2013 - June 2013
Bacik Group  July 2012 - November 2012
URS Corporation  June 2011 - February 2012
DFS Middle East FZE   March 2010 - April 2011
US Army  January 2002 - January 2010
Bill Heard Chevrolet   April 2007 - April 2008

Skills
Military, Aircraft, Project Planning, Management, Customer Service, Forklift Operator, Data Entry, Flights, Afghanistan, Helicopters, Freight, Construction, Security Clearance, Military Operations, Army, Military Experience, Heavy Equipment, Operational Planning, Force Protection, Supervisory Skills, Command, DoD, Weapons, Military Logistics, Logistics Management, Logistics, Government, Defense, Transportation, Aviation, Training, Team Building

Education
Central Texas College   2011 — 2012
Associates, General Studies

Galena Park High School   1999 — 2002
Diploma, Health Science

University of Houston-Downtown
Criminal Justice

Experience
WORLD RECORD TRAINING & RECRUITING   June 2009 - Present
BILL HEARD ENTERPRISE   February 1989 - October 2008
Bill Heard Chevrolet Enterprises   2002 - 2008
Bill Heard  1989 - 2008
Bill Heard Chevrolet   1998 - 2002

Skills
Automobile, Workforce Planning, Sales Management, E-commerce, Automotive, Customer Satisfaction, Team Building, Vehicles, Retail, Profit, Training, Sales, Leadership, Sales Process, New Business Development, Recruiting, Management, Account Management, Automotive Aftermarket, Forecasting, Sales Operations, Dealer Management, CRM, Customer Retention, Strategic Planning, Business Strategy, Purchasing, Selling, Inventory Management, Dealers, Negotiation, B2B, Income Statement, Business Planning, Market Planning, Gross Profit, Finance, Competitive Analysis, Time Management, Parts, Automotive Parts, Warranty, Pricing, Marketing Strategy, Reynolds, Marketing, Cold Calling, Operations Management, Fleet Management, Automotive Repair

Education
Troy University   1974 — 1978
Business Marketing

BAKER HIGH SCHOOL   1969 — 1972
HS, GENERAL

Experience
Wesley Chapel Toyota  May 2009 - Present
Coach America  December 2006 - March 2007
Bill Heard Chevrolet   February 2006 - December 2006
Total Sports  July 2005 - January 2006
General Store  December 1980 - July 2005

Skills
Fleet Management, New Business Development, Customer Service, Transportation, Sales, Inventory Control, Inventory Management, Operations Management, Dispatching, Microsoft Word, P&L Management, Profit, Sales Management, Selling, Negotiation, Management, Sales Operations, Purchasing, Supply Chain Management, Freight, Pricing, Process Scheduler, Direct Sales, B2B, Supply Chain, Customer Satisfaction, Logistics, Cold Calling, Retail, Microsoft Office, Marketing Strategy, Contract Management, Hiring, Budgets, Account Management, Automotive, Team Leadership, Shipping, Program Management, Process Improvement, Team Building, Strategic Planning, Customer Retention, Vehicles, Transportation..., Leadership, Microsoft Excel, Contract Negotiation, Warranty, Forecasting

Education
Dowling College   1983 — 1988

Experience
TSA  February 2005 - Present
Bill Heard Chevrolet   March 2002 - July 2002
City of Chicago  June 1998 - January 2000

Education
Alabama Agricultural and Mechanical University   1997 — 2003
Bachelor of Science (BS), Music Business

Robert Morris College
Master of Management, Law Enforcement Administration

Experience
PREMIER CHRYSLER JEEP OF PLACENTIA   April 2015 - Present
CARDINALEWAY VOLKSWAGEN   May 2014 - April 2015
don a vee chrysler jeep   December 2013 - May 2014
anderson chrysler jeep dodge   March 2013 - December 2013
soutars ford nissan   June 2008 - March 2013
bill heard chevrolet   June 2007 - July 2008
midway chevrolet  2006 - 2007
gunderson chevrolet   1987 - 1989

Skills
Automotive, Automobile, Vehicles, Dealers, Automotive Aftermarket, Profit, Sales Management, Dealer Management, Sales Process, Parts, Reynolds, Customer Retention, New Business Development, Customer Satisfaction, Team Building, Negotiation, Sales, B2B, Account Management, Inventory Management, Customer Service, Management, Warranty, Gross Profit, Automotive Sales..., Sales Operations, Aftersales, Purchasing, Market Planning, Marketing, Business Strategy, Lead Generation, Training, F, CRM, Dealer Track, Online Marketing, Recruiting, Dealer Operations, Pre-owned, Dealer Network..., Finance, Automotive Repair, Selling, Pricing

Education
Arizona State University   1973 — 1978
accounting, bus. mgt acct.

CARL HAYDEN HIGH SCHOOL   1969 — 1973
COLLEGE PREP

Experience
marinemax  February 2005 - Present
Marine Max  February 2005 - Present
US Army Corps of Engineers  1986 - 2010
Bill Heard Chevrolet   January 2002 - January 2005

Skills
Sky Diving, Sailing, Power Boating, Operations Management, Contract Negotiation, Team Building, Process Scheduler, Team Leadership, Sales Management, Negotiation, Sales, Boating, Event Management, Logistics, Forecasting, Business Development, Skydiving, Shipping, Project Management, Marketing Strategy, Maritime, Business Strategy, Leadership, Account Management, Pricing, Management, Budgets, New Business Development, Marketing, Sales Operations, Inventory Management, Selling, Strategic Planning, Customer Satisfaction, Project Planning, Customer Service, Business Planning, Direct Sales, Boat, Public Relations, Purchasing, Training, Transportation, Sales Process, Retail, P&L Management, Yachting, Start-ups, International Sales, International Business

Education
Texas A&M University   1980 — 1986
BS, ENGINEERING

Texas A&M University   1980 — 1986
BS, Civil Engineering

Experience
LANDERS MCLARTY DODGE CHRYSLER JEEP INC  May 2013 - Present
Bill Heard Chevrolet   February 1994 - September 1999

Skills
Sales Process, Vehicles, Customer Retention, Sales, Profit, Management, Automobile, Negotiation, Customer Satisfaction, Automotive Aftermarket, Dealers, Automotive

Education
Alabama Agricultural and Mechanical University   1980 — 1984
computer science

Experience
Chipfixer Auto Glass LLC   January 2007 - Present
Clean View Auto Glass   February 2003 - November 2006
The Vision Auto Glass   October 2001 - February 2003
Bill Heard Chevrolet   2001 - 2003
Bill Heard Chevrolet   2001 - 2003
Bill Heard Chevrolet   2001 - 2003
Bill Heard Chevrolet   2001 - 2003
Bill Heard Chevrolet   2001 - 2003
Casslor Holdings LLC   February 1999 - October 2001
First Asset Management   1993 - 1994

Skills
Fundraising, Strategic Planning, Mergers, Customer Satisfaction, Problem Solving, Customer Relations, Asset Management, Operations Management, Budgeting, Process Improvement, P&L Management, Manufacturing, Business Strategy, Business Planning, Budgets, Customer Service, Start-ups, Marketing Management, Sales, Marketing, Mergers & Acquisitions, Business Development, Coaching, Finance, Public Speaking, Training, Product Development, Leadership Development, Forecasting, Negotiation, Strategy, Nonprofits, Management, Contract Negotiation, Team Building, Leadership

Education
Arizona State University - W. P. Carey School of Business   2000 — 2002
MBA

UCF
Hotel and Restaurant Management

Experience
Bingham Development   January 2005 - Present
Sales Management  January 1985 - December 2012
Bill Heard Chevrolet   June 2001 - November 2007
Bill Heard Chevrolet   June 1997 - June 2001
Alcan Rolled Products  March 1988 - May 1997

Skills
Investors, Investment Properties, Real Estate Transactions, Negotiation, Real Estate, Real Estate Development, Investments, Property Management, Entrepreneurship, New Business Development, Residential Homes, REO, Sales Management, Start-ups, Commercial Real Estate, Marketing Strategy, Short Sales

Education
Eastern Kentucky University   1981 — 1985
Bachelor of Business Administration (BBA), Management and Economics

Experience
Henderson Kia Mazda   June 2015 - Present
Zurich North America  January 2013 - June 2015
Cool Cat Productions, LLC   December 2008 - December 2012
Penske Automotive Group/Lexus of Chandler   August 2011 - May 2012
Jones Auto   December 2008 - November 2009
Berge Ford  October 2002 - October 2008
Bill Heard Chevrolet   October 2000 - October 2002
Lou Grubb Chevrolet, Lou Grubb Saturn, Phoenix   October 1997 - September 2000
Saturn of Orem   May 1996 - September 1997
Crash Master/Car Master   January 1990 - January 1996

Skills
Sales Management, Automotive, Sales Process, Music Industry, Sales, Foreign Languages, Computers, Music Production, Account Management, Advertising, Automobile, Business Development, CRM, Customer Retention, Customer Satisfaction, Customer Service, Leadership, Management, Marketing, Marketing Strategy, Negotiation, Selling, Social Media Marketing, Training

Education
Brigham Young University   1986 — 1993
B.A, Communications

Timpview High School

Experience
CSC ServiceWorks  January 2014 - Present
Mac-Gray Services  May 2013 - December 2013
Garda Cash Logistics  May 2011 - February 2013
Garda Cash Logistics  January 2008 - May 2011
Bill Heard Chevrolet   2004 - 2006
Bill Heard Chevrolet   2001 - 2004

Skills
Operations Management, Logistics, Transportation, Process Improvement, Income Statement, Physical Security, Team Building, Transportation..., Warehousing, Vendor Management, Logistics Management, Account Management, Inventory Management, Loss Prevention, Sales Management, Retail, Security, P&L, Customer Satisfaction, Supply Chain Management, Sales, Inventory Control, P&L Management, Training

Education
Seminole Community College   2003 — 2003
Certificate, Basic Law Enforcement

Deltona High School   1998 — 2000
Diploma, General

Experience
Larry H Miller Group  November 2008 - Present
Larry H. Miller Nissan Mesa   November 2008 - Present
Heard Chevrolet (formerly Classic Chevrolet)   June 1998 - October 2008
Bill Heard Chevrolet   1998 - 2008
Rocky Mountain Motor Company / Premier Motor Cars of Santa Fe   April 1996 - June 1998
Nissan  January 1988 - January 1996
Albuquerque Nissan   January 1984 - January 1988
Houston County Hospital   January 1978 - January 1982
National Security Agency  January 1976 - January 1978

Skills
General Ledger, Payroll, Financial Reporting, Accounting, Profit, Operations Management, Budgets, Strategic Planning, Pricing, Microsoft Office, Account Reconciliation, Retail, Management, Purchasing, Accounts Payable, Analysis, Financial Statements, Financial Analysis, Automotive, Cash Management, Forecasting, Account Management, Accounts Receivable, Business Planning, Invoicing, Automobile, Reynolds, Finance, Managerial Finance, Inventory Management, Bank Reconciliation, Cash Flow, ADP Payroll, Bookkeeping, Vehicles, Customer Satisfaction, Internal Controls, Warranty, P&L, Process Improvement, Dealers, Payroll Taxes, Parts, Gross Profit, Team Building

Education
Andover High School
High School Diploma, Business / Accounting

Anne Arundel Community College
business and accounting courses

New Horizons Computer Learning Center

Experience
Marathon Petroleum Company  June 2010 - Present
Marathon Petroleum Company  September 2008 - June 2010
Bill Heard Chevrolet   June 2007 - August 2008
Ohio Northern University  February 2008 - May 2008

Skills
Matlab, AutoCAD, Programming, C++, Microsoft Office, German, Packaging, Consulting, Shipping, Distribution Center..., Pro Engineer, Mechanical Engineering, Project Engineering, Maintenance & Repair

Education
Ohio Northern University   2006 — 2010
Bachelor of Science, Mechanical Engineering

Mentor High School   2003 — 2006

Experience
Community Toyota   September 2015 - Present
Star Toyota  March 2013 - Present
Frontier Transport   June 2012 - November 2012
Bulkmatic Transport Company  January 2008 - June 2012
H.O. Wolding, Inc.®   January 2005 - January 2008
Bill Heard Chevrolet   August 2003 - November 2004
Minor Hill Hardware and Farm Supply   October 2001 - August 2003
Progressive Insurance  2000 - 2001
Indian Creek Insurance Auto Salvage Center   1989 - 1999
Beowulf Corporation   1985 - 1989

Skills
Managed facility with..., Proven ability to reach..., Administered a quality..., Worked hand and hand..., Successfully completed..., Professional Driver..., Automotive, Automotive Repair, Customer Service, Event Management, Logistics, Marketing, Microsoft Office, Outlook, Sales, Social Media, Trucking, Customer Satisfaction, Training, Team Building, Sales Management, Purchasing, Inventory Control, Inventory Management, Management, Process Improvement, Forecasting, Time Management

Education
University of Alabama   1980 — 1985
Graphic Communications

Experience
Paychex  April 2011 - Present
Paychex  December 2005 - April 2011
Bill Heard Chevrolet   April 2001 - June 2005
United States Army National Guard  June 1993 - June 2003

Skills
Account Management, New Business Development, Salesforce.com, Office Management, Sales, Payroll, Benefits Administration

Education
American InterContinental University   2007 — 2008
Associates, Business Administration

Experience
Jim Ellis Maserati   January 2013 - September 2015
Carlock Auto group   2010 - 2013
Mobile Graphics America   2007 - 2010
Group One Automotive  2004 - 2007
Bill Heard Chevrolet   January 2002 - May 2004
Andy Jones Mazda-Isuzu-Suzuki   April 2001 - January 2002
Nalley Acura  January 1995 - June 2001
House of Imports Mercedes Benz  February 2000 - April 2001
Desert Lexus   January 1992 - January 1994
Toyota of El Cajon  January 1984 - January 1992

Skills
Profit, Sales, Advertising, Automobile, Team Building, Retail, Customer Service, Inventory Management, Sales Management, Forecasting, Leadership, Automotive, Vehicles, Operations Management, Management, Sales Operations, Start-ups, Selling, New Business Development, Business Development, Customer Satisfaction, Marketing Strategy, Sales Process, Market Research, B2B, Customer Retention, Dealers, Business Planning, Pricing, Manufacturing, Negotiation, Competitive Analysis, Dealer Management, Automotive Aftermarket, Finance, Purchasing, Account Management, P&L, CRM, Parts, Market Planning, Product Development, Fleet Management, Direct Sales, P&L Management, Marketing, Cold Calling, Deal Closure, Sales Presentations, Lead Generation

Education
NADA Dealer Academy   1998 — 1999
General Dealership Management

Newcastle University   1968 — 1972
Bachelor of Applied Science (BASc), Education

Experience
Pay Junction  February 2015 - Present
World Class Automotive   June 2006 - May 2009
LAWRENCE MARSHALL GMC   June 2005 - June 2006
BILL HEARD CHEVROLET   June 2004 - June 2005
FRED HAAS TOYOTA WORLD  February 2003 - March 2004
JOE MYERS FORD  August 1997 - February 2003
TIARA MOTORCOACH CORP   May 1995 - July 1997
DON BOHN FORD  March 1993 - May 1995

Skills
Event Planning, Event Management, Microsoft Office, Microsoft Excel, Television, Social Media Marketing, Microsoft Word, Sales Operations, Dealers, Automobile, Finance, Parts, Profit, Management, Leadership, Automotive, Sales, Coaching, Selling, Customer Service, Customer Satisfaction, Customer Retention, Sales Management, Sales Process, Training, Team Building, Automotive Aftermarket, New Business Development, Inventory Management, Vehicles, Purchasing, Negotiation, Cold Calling, Operations Management, Retail, Account Management, Marketing Strategy, Marketing, Direct Sales, Budgets, Salesforce.com, Business Development, Strategic Planning, CRM, Dealer Management, Team Leadership, Contract Negotiation, Warranty, Advertising, Automotive Repair

Education
Our Lady of Holy Cross College   1999 — 2000
Secondary Education and Teaching

Experience
Hyundai of Athens   December 2014 - Present
Gordon Chevrolet, Inc.   March 2014 - December 2014
Malibu Jack's Surf Gril   January 2009 - June 2013
Bill Heard Chevrolet   May 2001 - January 2008
Direct/Budget car Sales   March 1994 - April 2001
Mel Farr Ford   January 1988 - March 1994

Skills
Entrepreneurship, Social Media, Social Media Marketing, Small Business, Marketing, Marketing Strategy, Franchising, Customer Service, Social Networking, Food, Advertising, Team Building, Event Management, Sales, Coaching, Public Speaking, Strategic Planning, Event Planning, Web Design, Restaurants

Education
Oakland University

Experience
Global Imports BMW  January 2008 - June 2012
Gerald Jones Automotive Group   2007 - 2007
Asbury Automotive Group  2005 - 2006
Carl Black Automotive  2004 - 2005
Bill Heard Chevrolet   2003 - 2004

Skills
Automotive Sales, Automobile, E-commerce, SEM, SEO, Automotive, Lead Generation, Sales Process, Retail, Sales Management, Internet, BDC, Dealers, Leadership, Customer Retention, Online Marketing, Customer Satisfaction, CRM, Sales Operations, B2B, Sales, Start-ups, Profit, Team Building, Marketing Strategy, Selling, Pricing, Management, Marketing, Negotiation, Advertising, Salesforce.com, Customer Information, Account Management, Customer Service, New Business Development, Digital Marketing, Sales Presentations, Online Advertising, Direct Sales

Education
Georgia State University   1981 — 1982
Computer Science

Northern Michigan University   1976 — 1978
None, Computer Science

Experience
Priority Payment Systems  October 2008 - January 2010
First Data Corporation  March 2008 - October 2008
Nova Information Systems  May 2005 - March 2008
Bill Heard Chevrolet   October 2004 - May 2005
Sony Music Entertainment  November 2000 - June 2003
Sony Music Entertainment  January 2000 - November 2000
Sony Music Entertainment  August 1997 - January 2000
Sony Corporation of America  November 1993 - August 1997

Education
New York University   1990 — 1996
BA, Business Management

Experience
Derive Systems  March 2010 - Present
Cycle World of Daytona   October 2008 - March 2010
Bill Heard Chevrolet   February 2002 - October 2008

Skills
Sales Management, Racing, Motorsports Marketing, Automotive, Product Development, Sales, Marketing, New Business Development, Advertising, Automotive Service..., Event Management, Event Planning, Motorcycle Industry, Customer Service, Management, Dealer Management, Negotiation, Purchasing, Social Media Marketing, Marketing Strategy, Automobile, Team Building, Strategic Planning, Parts, Business Strategy, Vehicles, Product Marketing, Customer Satisfaction, Account Management, B2B, Retail, Business Planning, Automotive Parts, Contract Negotiation, Powertrain, Product Management, Dealers, Automotive Repair, Sales Operations, Automotive Electronics, Profit, Automotive Engineering, Email Marketing, Inventory Management, Truck, Motorcycle, Pricing, Forecasting, Warranty, Tires

Education
Universal Technical Institute-Auto, Motorcycle, & Marine Mechanics Institute Division-Orlando   2004 — 2005
Harley Davidson 1936-Present

Milpitas High School   1986 — 1989

Experience
Bill Heard Chevrolet   intenet/sales trainingCarl GregoryAugust 1998 - May 2004

Education
Georgia Southern University   1980 — 1982

Experience
Bill Heard Chevrolet   General ManagerLokey NissanSeptember 2004 - July 2007

Education
Florida State University   1997 — 1998

Experience
Auto Masters  January 2013 - Present
Brentwood Advertising   January 2013 - Present
JOHN ALLENDER AUTOMOTIVE CONSULTING CO   April 1990 - Present
CARNIVAL KIA   January 2009 - July 2011
Bill Heard Chevrolet   July 1993 - May 2004

Skills
Automotive, Dealers, Profit, Sales Management, Automobile, Customer Satisfaction, Sales, Customer Retention, Sales Process, Training, Vehicles, Management, Automotive Aftermarket, New Business Development, Sales Operations, Negotiation, Advertising, Inventory Management, Customer Service, B2B, Account Management, Business Planning, Parts, Team Leadership, Purchasing, Marketing Strategy, Forecasting, Retail, Strategic Planning, Cold Calling, Marketing, Operations Management, Product Development, Budgets, Coaching, Business Development, Business Strategy, Process Improvement, Market Planning, Selling Skills, Continuous Improvement, Public Speaking, Social Media, Online Advertising, Social Media Marketing, Six Sigma, Motorcycle, Manufacturing, Product Design, Team Building

Education
University of Kentucky   1974 — 1976
DNF, Political Science and Government and General business

Murray State University   1973 — 1974
Political Science and General Business Majors, Political Science

Lexington Catholic High School   1969 — 1973

Experience
LANDERS AUTO GROUP MEMPHIS   June 2008 - Present
Landers Memphis Auto Group   June 2008 - Present
LANDERS DODGE   January 2002 - June 2008
Bill Heard Chevrolet   March 2002 - January 2003
Abitibi Bowater  1989 - 2002
Bowater  1989 - 2002

Education
Grenada High School   1968 — 2017

Mississippi State University   1981 — 1984
Chemistry

Experience
Best Direct Marketing Group   April 2011 - Present
Bob Rohrman Auto Group  2009 - 2011
Bill Heard Chevrolet   2004 - 2009
Bob Rohrman Auto Group  2002 - 2004

Skills
Automotive, Automotive Aftermarket, Profit, Customer Satisfaction, Customer Retention, Sales Management, Direct Marketing, Lead Generation, Managed Sales Events, Business Development, Financial Performance..., Process Improvement, New Business Development, Lean Manufacturing, Automobile, Vehicles, Sales, Marketing, Sales Process

Education
Quincy University   1993 — 1996
BA, Business

IIT Stuart School of Business
Marketing Analytics and Communications

Experience
NAPCO  July 2009 - Present
Noble Logistics, Inc.   October 2004 - November 2008
Bill Heard Chevrolet   August 2000 - October 2004

Education
University of Alabama in Huntsville   1992 — 1999
BSBA, Marketing

Experience
Associated Industries of Florida  May 2015 - Present
Southern Strategy Group Florida  August 2013 - May 2015
Associated Industries of Florida  February 2010 - August 2013
Bill Heard Chevrolet   2007 - 2008
Royal Caribbean Cruises, Ltd.   2004 - 2006

Skills
Event Planning, Microsoft Word, Spanish, Outlook, Team Building, Office Management, Marketing, Event Management, Community Outreach, Customer Service, Management, Social Media Marketing, Nonprofits, Public Speaking, Google Adwords, PowerPoint, Inventory Management, Microsoft Office, Editing, Administrative..., Strategic Planning, Press Releases, Travel Arrangements, Fundraising, Social Media, Microsoft Excel, Budgets, Leadership, Government, Public Relations, Social Networking

Education
Florida International University   2001 — 2006
Bachelor of Arts (BA)

Experience
EnviroFocus Technologies dba Gopher Resource   January 2010 - July 2014
Strang Communications Co   December 2007 - January 2009
Strang Communications Co   June 2006 - December 2007
Bill Heard Chevrolet   November 2005 - June 2006
Daytona State College  June 1998 - November 2005

Skills
Marketing, Budgets, Strategic Planning, Management, Customer Service, Facilities Management, Social Media, Microsoft Excel, Team Building, Event Planning, Six Sigma, Project Management, Public Speaking, Strategy, Change Management

Education
University of South Florida   2010 — 2011
Certificate

University of South Florida   2009 — 2009
Certificate

University of Phoenix   2008 — 2009
Certificate

Nova Southeastern University   1999 — 2003
MBA

University of Central Florida - College of Business Administration   1994 — 1996
B.S.

Experience
HH Enterprises, Inc.   February 2010 - Present
Aflac  January 2009 - December 2009
Bill Heard Chevrolet   January 1990 - September 2008

Skills
Automobile Retailing,..., Automotive, Automobile, Retail Automotive, Leadership, Business Strategy, Marketing Strategy, Business Planning, Team Building, Process Improvement, Executive Management, Entrepreneurship, Product Marketing, Retailing, Marketing, Marketing Communications, Social Media Marketing, Digital Marketing, Marketing Management, Corporate Finance, Business Development, Sales, Contract Negotiation, Strategic Alliances, Cross Functional Team..., Business Intelligence, Outsourcing, CRM, Direct Sales, Change Management, Lead Generation, Visionary, B2B Marketing Strategy, Automobile Retailing, Freight Transportation, Retail, Strategic Planning, Market Planning, Vehicles, Customer Service, Advertising, Leadership Development, Customer Retention, B2B, Sales Operations, Sales Management, Competitive Analysis, Profit, New Business Development, Selling

Education
University of Alabama   1980 — 1985
Bachelor of Science (BS), Marketing with Concentration in Consumer Behavior/ Finance

General Motors Dealer Institute   1990 — 1991
Automobile Retailing

Goethe Institut   2004 — 2006
Linguistics

Experience
Mac Haik Automotive Group  March 2006 - Present
Ray Childress Automotive Group   September 2004 - March 2006
Bill Heard Chevrolet   April 1997 - September 2004
Charlie Thomas Dealerships   August 1989 - April 1997
KPMG Peat Marwick  April 1984 - August 1989
BFI  1982 - 1984

Skills
Finance, Leadership, Automobile, Profit, Customer Satisfaction, Revenue Recognition, Automotive, Sales Management, Inventory Management, Forecasting, Negotiation, Purchasing, ADP Payroll, Team Building, Customer Service, CMA, Accounting, Financial Analysis, Working Capital..., Clutter Control, Dealers, Essbase, Microsoft Office, Financial Reporting, Retail, Cash Management, Budgets, Operations Management, Parts, International Accounting, Vehicles

Education
Baylor University   1977 — 1981
Bachelor of Business Administration (BBA), Accounting

Baylor University - Hankamer School of Business   1977 — 1981
BBA, Accounting

Experience
Fountain City Realty   January 2011 - Present
Incomm  January 2009 - March 2013
Bill Heard Chevrolet   April 2007 - March 2008
Bill Heard Chevrolet   2006 - 2007
GrayLink Wireless   April 2006 - November 2006

Education
Columbus State University   2008 — 2008
Early Childhood Education

Columbus State University   2003 — 2003
ICD-9 and CPT Coding

KLA Medical   2000 — 2001
Pharmacy Technician

Columbus Technical College   1999 — 2000
Business and Office Technologies

Experience
Prestige Volkswagen of Melbourne   December 2014 - Present
Absolute Hyundai  July 2013 - Present
Stonebriar Chevrolet  November 2011 - Present
Experian Consumer Direct  March 2010 - June 2011
2008-2009 Encore Payment Systems   October 2008 - April 2010
1000 Bulbs.com   October 2009 - January 2010
Reliable Chevrolet  January 1999 - January 2008
Huffines Chevrolet  January 1997 - January 1999
Bill Heard Chevrolet   January 1995 - January 1996
Eckerd Drugs  January 1993 - January 1995

Skills
Customer Satisfaction, Customer Support, Customer Service, Invoicing, Customer Experience, Vendor Management, Call Center, Telephone Skills, Management, Customer Retention, B2B, Sales, Analysis, New Business Development, Security, Telecommunications, Account Management, CRM, Insurance, Program Management, Leadership, Team Leadership, Business Intelligence, Finance, Sales Management, E-commerce, Call Centers, Team Building

Education
University of Wisconsin
General Business

Milwaukee Area Technical College

Experience
The Larry H. Miller Group   June 2013 - Present
Fairway Chevrolet  September 2008 - February 2013
Bill Heard Chevrolet   October 2002 - September 2008

Skills
Automotive, Sales, Customer Service, Sales Management, Customer Satisfaction, Contract Negotiation, Marketing, Strategic Planning, Leadership, Account Management, Marketing Strategy, Negotiation, Management, New Business Development, Advertising, Training, Budgets, Team Building

Education
Brigham Young University   1988 — 1992
B.A., Portuguese, Business

University of Utah   1985 — 1986

Experience
Athens Chevrolet  January 2015 - Present
Bill Holt Chevrolet of Canton   July 2014 - Present
Andean Chevrolet   July 2012 - July 2014
Jim Ellis Automotive Dealerships  June 2006 - June 2011
TOM JUMPER CHEVROLET  January 2001 - June 2006
bill heard chevrolet   2001 - 2006
LIBERTY CORPORATE SERVICES INC   September 1984 - December 2001
U.S. Secret Service   December 1985 - December 1987
U.S. Secret Service   1985 - 1987

Skills
Automobile, Vehicles, Sales Management, Dealers, Profit, Customer Retention, Warranty, Automotive Aftermarket, Gross Profit, Reynolds, New Business Development, Inventory Management, Dealer Management, Automotive, Parts, Customer Satisfaction, Sales Process, Retail, Sales, Automotive Sales..., B2B, Selling, Purchasing, Advertising, Inventory Control, Selling Skills, Management, Team Building, Operations Management, Account Management, Deal Closure, Negotiation, Tires, Forecasting, Sales Operations, Customer Service, Finance, Marketing Strategy, Pricing, Automotive Repair, Cold Calling, Market Planning, Lead Generation, CRM, Competitive Analysis, Income Statement, Direct Sales, Aftersales, Automotive Parts, Fleet Management

Education
Dekalb Community College   1984 — 1985
ASSOCIATE, BUSINESS

Experience
Courtesy Toyota  August 2011 - Present
HSN  October 2008 - August 2011
Bill Heard Chevrolet   May 2003 - September 2008

Skills
Customer Service

Education
Strayer University   2008 — 2011
Associate of Arts (AA), Business Administration

Georgia Military College-Milledgeville Campus

Experience
APPROVED AUTO SALES   May 2005 - Present
BILL HEARD CHEVROLET   July 2001 - December 2003
BILL HEARD CHEVROLET   April 2001 - July 2001

Skills
Marketing, Sales, Automotive, Sales Management, Advertising, Business Development, Business Strategy, Marketing Strategy, Negotiation, New Business Development, Recruiting, Strategic Planning, B2B, Budgets, Contract Negotiation, Customer Satisfaction, Automobile, Customer Service, Team Building

Education
Kansas State University   1983 — 1985
Bs, Civil engineering

Experience
Texas Veterans Commission  October 2013 - Present
Texas Veterans Commission  December 2011 - September 2013
Texas Veterans Commission  February 2008 - December 2011
Bill Heard Chevrolet   August 2006 - February 2008
Texas Veterans Commission  August 2004 - August 2005
Talent Tree  January 2003 - July 2004
ICM - International Community Marketing   October 2002 - January 2003
Memco  July 2002 - October 2002
US Navy  March 1993 - September 2000

Skills
Job Development, Resume Writing, Sales, Customer Service, Assessment Skills, Interviewing Skills, Veterans Benefits, Job Search Strategies, Community Outreach, Military Experience, Military Logistics, Military Operations, Team Leadership, Case Management Services, Workforce Development, Job Search, Government, Job Coaching, Policy, Career Counseling, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office Xp, Microsoft Office 2007, Office 2010, Internet Explorer, Facebook, Wage & Hour, Labor Market, Job Search Advice, Leadership Development, Enrichment, Military, Case Managment, Training, Supervisory Skills, Security Clearance, System Administration, Veterans, Analysis, Employee Benefits, Recruiting, Conflict Resolution, Human Resources, Leadership, Interviews, Career Development, Employee Relations

Education
San Jacinto College   2005 — 2008
Associates of Applied Science, Accounting

San Jacinto College   2004 — 2005
Certificate of Technology, Real Estate

Kashmere High School   1988 — 1992
High School Diploma

Experience
Lowe's Companies, Inc.   August 2014 - Present
Gap Inc  September 2009 - January 2010
1st Cerebral Palsy of New Jersey   September 2007 - September 2008
Bill Heard Chevrolet   February 2004 - May 2007
World Ford  July 2003 - February 2004

Skills
Customer Service, Coaching, Public Speaking, Business Planning, Community Outreach, Management, Microsoft Office, Microsoft Excel, Strategic Planning, Business Strategy, Marketing, Outlook, Leadership, Microsoft Word, Management Consulting, PowerPoint

Education
Livingstone College   1997 — 2001

Passaic County Community College   1995 — 1998
Liberal Arts

Passaic High School

Passaic High School

Experience
Moreira Team Mortgage   July 2015 - Present
SMART Payment Plan  October 2014 - Present
Policy Online   May 2011 - Present
Towbin Dodge  February 2009 - May 2011
Bill Heard Chevrolet   June 1986 - October 2008

Skills
Mortgage Banking, Loan Origination, Loans, Refinance, Mortgage Lending, FHA, Investment Properties, REO, Real Estate, USDA, Short Sales, Residential Mortgages, Finance, Credit Analysis, Credit, Sales Management, Selling, Real Estate Financing, Residential Homes, Sellers, Loss Mitigation, Foreclosures, HUD, First Time Home Buyers, Underwriting, Microsoft Office, Construction Loans, Real Estate Economics, Oil/Gas, Consultative Selling..., Referrals, Investors, Commercial Mortgages, Banking, Funding, Rates, Commercial Lending, Real Estate Transactions, Customer Service, Management, Single Family Homes, FHA Financing, VA Loans, Relocation, Condos, Investments, Marketing, Financial Services, Sales, Tap dancing knife...

Education
The College of William & Mary in Virginia   1989 — 1991
Master of Business Administration (MBA), Banking and Financial Support Services, 3.65

University of Georgia - Terry College of Business   1985 — 1989
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.750

Experience
Battleson’s Floor to Ceiling   June 2004 - December 2010
Clare’s Diesel   May 2003 - May 2004
Diamond Glass   September 1996 - May 2001
Broadway Ford  August 1995 - August 1996
Ermal’s Auto Body   September 1994 - August 1995
Bill Heard Chevrolet   May 1990 - September 1994
Sam White Oldsmobile   February 1988 - May 1990

Education
Idaho State University   2001 — 2003
Studied Math, English, History, and general education

Experience
Texas Direct Auto  November 2010 - September 2011
BSP Marketing  April 2010 - July 2010
Sterling McCall Acura   February 2009 - March 2010
Bill Heard Chevrolet   August 2006 - September 2008

Education
University of Houston   2012 — 2014

Houston Community College   2008 — 2012

Aldine High School
High School Diploma, Business Administration