Household Credit Services
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Household Credit Services Employees
Kaiser Permanente December 2014 - Present
San Mateo County Health System April 2014 - September 2014
Community Hospital of the Monterey Peninsula March 1996 - April 2013
Household Credit Services 1993 - 1996
Paul Kagan Associates 1992 - 1993
Salinas Union High School District 1990 - 1992
Fleet Numerical Oceanography Center 1987 - 1988
Digital Research, Inc. 1984 - 1987
EDS Group 1981 - 1984
Boeing 1979 - 1981
Skills
Project Management, Business Analysis, Hospitals, Healthcare, HIPAA, Microsoft Office, Training, Healthcare Information..., EHR, Project Planning, Cross-functional Team..., Process Improvement, Program Development, Project Estimation, Strategic Planning, Systems Analysis, Vendor Management, Health Information..., Public Health, Strategic Partnerships, Internal Communications, Negotiation, Risk Assessment, Executive Reporting, Contract Negotiation, Cloud Computing, Next Gen, eClinical Works, Athena, Epic Systems, Program Management
Education
Terman Junior High and Gunn High
Terman Junior High and Gunn High
Terman Junior High and Gunn High
University of California, Los Angeles
Bachelor of Arts (BA), Economics
CDW June 2014 - Present
Kernel Season's March 2012 - October 2012
GE Commercial Finance April 2005 - February 2011
Morris Graduate School of Management 2008 - 2010
TCF Bank January 2001 - February 2005
Household Credit Services January 2000 - February 2001
Skills
Microsoft Excel, Process Improvement, Sales, Leadership, Invoicing, Financial Analysis, Finance, Customer Service, Analysis, Accounts Payable, Accounting, Budgets, Call Center, Call Centers, Outlook, Payroll, Team Building, Forecasting
Education
Robert Morris University 2008 — 2010
MBA, Management
Robert Morris University - Illinois 2004 — 2006
BBA, Business Administration
Health Care Service Corporation I Blue Cross Blue Shield of IL, MT, NM, OK, TX June 2014 - Present
Bank of America January 2013 - April 2014
Banc of America Investments February 2006 - January 2013
Bank of America 2004 - 2006
Household Credit Services June 2000 - April 2002
Skills
Disaster Recovery, Data Center, Oracle, Microsoft SQL Server, Business Continuity, Software Development, DB2, Business Continuity..., Information Technology, Financial Services, Loans, Strategic Planning, Banking, PMO, IT Strategy, Business Analysis
Education
Keller Graduate School of Management
Master Project Management - 5 courses completed toward degree, Project Management
University of Illinois at Chicago
Bachelor of Science (B.S.), Management Sciences and Quantitative Methods
Capital One 2011 - Present
HSBC 2007 - 2010
Household Credit Services 2003 - 2006
Household Credit Services 2000 - 2002
Ocean Mist Farms 1998 - 2000
Skills
Analytics, Financial Services, Product Management, Credit Cards, Account Management, Marketing Communications, Competitive Analysis, Business Strategy, Product Marketing, Portfolio Management, Brand Management, Business Analysis, Team Management, Marketing Strategy
Education
San Jose State University
Bachelor of Business Administration (BBA), Marketing
Capital One January 1998 - April 2013
Household Credit Services January 1995 - December 1997
Household Credit Services October 1993 - December 1995
Skills
Implementation Processes, Cross-Functional Team..., Microsoft Office, Outlook, Management, Banking, Credit, Teamwork, CRM, Accounts Payable, Cross-functional..., Customer Service, Accounting, Training, Finance, Payments, Risk Management, Business Analysis, Process Improvement, Vendor Management, Relationship Management, Retail, Call Centers, Credit Cards
Education
University of California, Davis
Bachelor of Arts (B.A.)
Barclaycard August 2015 - Present
Capital One May 2012 - July 2014
HSBC 2010 - 2012
HSBC 2005 - 2010
HSBC 2004 - 2005
HSBC (previously Household Credit Services) 2002 - 2004
Household Credit Services 2002 - 2002
Skills
Process Improvement, Quality Assurance, Customer Service, Call Centers, Risk Management, Credit Cards, Customer Experience, Management, Quality Auditing, Banking, Training, Leadership, Business Analysis, Complaint Investigations, Analysis, Dependable Team Player, Communication Skills, Collections, Credit, Team Management, Root Cause Analysis, Root Cause Problem..., Complaints, Health Insurance, Quality Monitoring, Cross-team Collaboration, Failure Analysis, Failure Modes, Risk Assessment, Vendor Management
Education
University of Phoenix 2015 — 2016
Associate of Arts (AA)
State of Oregon 2013 - Present
Oregon Health Authority December 2012 - November 2013
ACS 2002 - 2004
Household Credit Services 1998 - 2002
Skills
Program Evaluation, Data Analysis, Public Health, Health Education, Child Welfare Casework, Trauma Informed Care
Education
Portland State University 2010 — 2012
Bachelor of Science (B.S.), Health Studies: Community Health Education, 3.93
Xerox June 2012 - Present
Vertis Communications 2010 - 2012
Pride In Graphics 2009 - 2010
WorkflowOne 2006 - 2008
WorkflowOne 2003 - 2006
BC Graphic Arts Services 2000 - 2003
Pride In Graphics 1996 - 2000
Household Credit Services 1994 - 1996
Rochester Institute of Technology Technical and Education Center 1993 - 1994
Skills
Print Management, Offset Printing, Pre-press, Packaging, Graphic Design, Photography, Direct Mail, Wide Format Printing, Marketing Communications, Print On Demand, Mac, Labels, InDesign, Adobe Acrobat, Variable Data Printing, Direct Marketing, Color Management, Digital Printing, Adobe Creative Suite, Catalogs, Email Marketing, QuarkXPress, Graphic Arts, Trade Shows, Advertising, Corporate Branding, Proof, Brand Development, Posters, Graphics, Creative Direction, Corporate Gifts, Multi-channel Marketing, Collateral, Integrated Marketing, Layout, B2B, Creative Services, Brochures, Digital Asset Management, Inkjet, Flexo, Pdf, Managed Print Services
Education
Rochester Institute of Technology 1990 — 1994
Bachelor of Applied Science (BASc)
Wentworth Institute of Technology 1989 — 1990
Capital One May 2012 - Present
HSBC Card Services April 2006 - April 2012
HSBC 2003 - April 2006
Household Credit Services 2000 - 2003
Renaissance Card Services 1999 - 2000
Brouwer & Janachowski, Incorporated 1998 - 1999
Goldberg Moser O'Neill 1997 - 1998
GMO 1997 - 1998
Skills
SAS, SQL, Excel, VBA, Access, Data Warehousing, Analytics, Microsoft Excel, SAS programming, Management, Credit Cards, Data Analysis, Business Analysis, Finance, Analysis, Data Mining
Education
University of California, Davis 1989 — 1997
Bachelors
Virginia Council on Economic Education February 2014 - Present
Capital One November 2006 - October 2013
Capital One January 1997 - November 2006
GE Capital September 1995 - January 1997
Household Credit Services September 1993 - September 1995
Citibank January 1988 - September 1993
McGladrey & Pullen 1982 - 1987
Citibank 1981 - 1982
Arthur Andersen & Co. 1980 - 1981
Skills
Credit Cards, Financial Services, Operational Risk..., Operations Management, Risk Management, Vendor Management, Business Process..., Outsourcing, Management Consulting
Education
The University of South Dakota 1979 — 1980
MBA
Winona State University 1975 — 1979
BS, Business Administration
Capital One May 2012 - Present
HSBC Card Services April 1998 - Present
Household Credit Services 1996 - 1998
Household International January 1985 - August 1992
Skills
Call Centers, Credit Cards, Process Improvement, Program Management, Management
Education
University of North Carolina at Chapel Hill 1977 — 1981
BA, Public Policy Analysis
ARCpoint Labs of Vancouver July 2008 - Present
Trizetto Group (previously QCSI/My Health Bank) November 2005 - June 2008
HSBC November 2004 - November 2005
HSBC March 2004 - November 2004
Household Credit Services June 2003 - March 2004
Household Credit Services June 2000 - June 2003
State of Washington Department of Health Services August 1978 - June 2003
UPS May 1990 - June 2000
Skills
Project Management, Home Healthcare Provider, Operations Management, Industrial Engineering..., Management, Home Care, Strategic Planning, Team Building, Coaching, Industrial Engineering, Vendor Management, Process Improvement, Team Leadership, Management Consulting, Drug Testing, DNA Testing, Specimen Collection, Biology, Training, Background Checks, Recruiting, Business Strategy, CRM, Start-ups, Leadership, Employee Relations, Healthcare, Leadership Development, Policy, Human Resources, Program Management, Organizational..., Executive Management, Contract Negotiation, Budgets, Business Planning, Change Management, New Business Development, Public Speaking, Employee Wellness, Account Management, Consulting, Small Business, Marketing, Sales, Sales Management, Corporations, Customer Service
Education
Portland State University 1992 — 1994
BS, Biology, English Literature and Medical Anthropology
Portland State University 1992 — 1994
Bachelor of Science (B.S.), Physiology, Comparative Anatomy
SavvyMoney March 2011 - Present
Disney Interactive Media Group January 2010 - March 2011
Experian Consumer Direct December 1998 - July 2008
Experian Interactive May 2006 - June 2008
MetaReward, an Experian Company February 2005 - May 2006
Household Credit Services August 1988 - December 1998
Household Finance Corporation 1988 - 1994
Skills
Small Business Marketing, Organic Search, Facebook Marketing, Strategic Partnerships, Marketing, Search Advertising, Online Lead Generation, Mobile Marketing, Marketing Strategy, Direct Response, Product Marketing, Start-ups, B2B Marketing, Cause Marketing, Local Search, Customer Acquisition, Corporate Development, Product Management, Affiliate Marketing, Web Marketing, Analytics, Digital Marketing, Web Analytics, Online Marketing, Online Advertising, Lead Generation, Mobile Advertising, Email Marketing
Education
University of San Diego 1984 — 1988
BA, Communications
Clarity Services, Inc. August 2015 - Present
Citi May 2005 - July 2015
Tricenturion April 2003 - April 2005
Household Credit Services August 1999 - April 2003
HSBC 2003 - 2003
Skills
Analytics, Credit Cards, SAS, Financial Risk, Credit Risk, Portfolio Management, Credit, Banking, Risk Management, Financial Services, Data Analysis, Financial Analysis, Business Analysis, Financial Modeling, Relationship Management
Education
Tulane University 1996 — 1999
Mathematics
University of North Carolina at Wilmington 1994 — 1996
MS, Mathematics
University of North Carolina at Chapel Hill 1987 — 1991
AB, Education
U.S. Bank January 2006 - Present
U.S. Bank September 2000 - January 2006
Provident Financial Group January 1996 - June 2000
Household Credit Services January 1994 - January 1996
First National Bancorp March 1990 - December 1995
Skills
Strategy, Business Strategy, Payments, Financial Services, Business Development, Leadership
Education
The University of Georgia 1985 — 1989
Clark Nexsen, PC February 2011 - Present
Loan Care Services March 2010 - February 2011
ABNB Federal Credit Union June 2009 - March 2010
The Penrod Company July 1999 - February 2009
Tidewater Finance Company 2009 - 2009
Dillards September 2004 - March 2005
Cenit Bank March 1998 - July 1999
Household Credit Services September 1994 - March 1998
Pharmor June 1990 - September 1995
First Virginia Bank January 1993 - September 1994
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Budgets, Data Entry, 10 Key, Encoding, Adobe Acrobat, Cash Handling Experience, Lockbox, Supply Ordering, Collections, Office Management, Bank Reconciliation, Chargebacks, Inventory, Spreadsheets, Accounting, Fax, Account Reconciliation, Telephone Skills, Invoicing, Office Administration, Filing, Electronic filing, Payment processing, Title Clearing, Title Research, Administration, Access, QuickBooks, Microsoft Office 2007, Call Centers, Payment Card Processing, Accounts Payable, Electronic Filing, Administrative..., Deltek, Administrative..., Cash Handling
Education
Tidewater Community College
Suffolk Christian School
T. Marzetti Company August 2014 - Present
Flatout, Inc. June 2013 - Present
Coca-Cola Refreshments July 2009 - May 2013
Rand McNally 2005 - 2009
CCP Industries 2004 - 2005
Household Credit Services 2001 - 2003
ASCAP 2000 - 2000
PolyGram Group Distribution 1992 - 1999
Skills
Sales Operations, Product Development, Sales, Team Building, Customer Service, Direct Sales, Management, Forecasting, Sales Management, Account Management, New Business Development, Leadership, Key Account Development, Consumer Products, Grocery, Merchandising, Direct Store Delivery, Beverage Industry, Shopper Marketing, National Accounts, Retail, Cold Calling, Sales Presentations, IRI, Customer Retention, Training, Advertising, Key Account Management, P&L, Marketing, Marketing Strategy, Inventory Management, Market Planning
Education
Portland State University
Aerosoles October 2014 - Present
ANN INC. September 2012 - October 2014
Nordstrom September 2006 - February 2012
Shelter Products Inc July 2005 - January 2006
Electrical Distributing March 2004 - July 2005
Household Credit Services September 1997 - August 2003
Skills
Accountability, Great Motivator, Cross-functional Team..., Self-starter, Loss Prevention..., Visual Merchandising, Fast-paced, Organization &..., Constructive Feedback, Collaborative Leadership, Conciseness, Customer Driven, Determination to Succeed, Team-oriented, Follow Through, Delegation, Performance Metrics, Branding & Identity, Sales Management, Communication Skills, Opportunity..., Microsoft Word, Microsoft Excel, Operational Excellence, Google Docs, PowerPoint, 10 Key, Coaching, Brand Awareness, Customer Satisfaction, Associate Development, Associate Engagement, Customer Service, Dependable Team Player, Energy, Enthusiasm to learn, Best Practices, Client Focus, New Hire Training, Staff Development, Result Oriented, Delivering Results, Solution Focused, Business Acumen, Customer Retention, Retail Sales, Staff Retention, Product Management, Mannequin Styling, Strategic Planning
Education
Portland Community College 1997 — 2000
Hudson Bay High School 1989 — 1993
Diploma
Self Employed - Consulting January 2014 - Present
Kelly Services - CTB/McGraw Hill 2014 - 2014
Capital One 2007 - 2013
HSBC Card Services 2002 - 2007
Household Credit Services 1996 - 2002
Skills
Portfolio Management, Financial Services, Credit Cards, Vendor Management, Analytics, Retail Banking, Digital Marketing, Project Management, Business Analysis, Customer Experience, Banking, Risk Management, Relationship Management, Business Strategy, Segmentation, CMS, Strategy, Customer Acquisition, Credit, CRM, Product Management, Payments, Call Centers, Direct Marketing, Executive Management, Creative Direction, Database Marketing, E-commerce, Email Marketing, Credit Risk, Multi-channel Marketing, Cross-functional Team..., Management, Customer Retention, Lead Generation, Competitive Analysis
Education
Regis University
MSCIT, Database Technologies
Regis University
Bachelor's degree, International Business, Cum Laude
Synchrony Financial March 2012 - Present
JP Morgan Chase September 2009 - September 2011
HSBC June 2003 - November 2007
Household Credit Services March 1999 - June 2003
GE Capital, Retailer Finanacial Services April 1997 - March 1999
Citibank June 1988 - April 1997
Skills
Call Center, Credit Cards, Credit, Project Management, Auditing, Vendor Management, Accounts Receivable, Credit Risk, Financial Risk, Portfolio Management, Leadership, Risk Management, Relationship Management, Financial Services, Call Centers, Banking, Management, Loans, Mortgage Lending, Coaching, Process Improvement, Executive Management, Operations Management, Sales, Finance, Payments, Program Management, Credit Analysis, Operational Risk, Consumer Lending, Financial Analysis, Loss Mitigation, Operational Risk..., Internal Audit, Commercial Lending, Loan Origination, Loan Servicing, Retail Banking
Education
University of Phoenix 1992 — 1995
BSBA, Business Administration
T-Mobile December 2001 - June 2012
Amerix Corporation January 2000 - February 2001
First USA/Bank One November 1995 - January 2000
Citibank Nevada June 1988 - November 1995
Household Credit Services 1989 - 1990
American Express November 1979 - June 1988
Skills
Telecommunications, Wireless, GSM, Mobile Devices, Call Center, Leadership Development, Employee Management, Financial Services, Call Center Management, Process Improvement, Leadership, Management, Customer Experience, Operations Management, Call Centers, Coaching, Training, Project Management, Team Building, Strategy, Team Leadership, Cross-functional Team..., Change Management, Customer Satisfaction, IVR, Workforce Management, Performance Management, Customer Retention, Program Management, Talent Management, Enterprise Software, Avaya, Business Analysis, Outsourcing, Hiring, Call Center Development, Business Process..., CRM, Team Management, Product Management, Sales Operations, Account Management, Forecasting, Executive Management, Contact Centers, P&L Management, Start-ups, Vendor Management, Direct Sales, Cellular Communications
Education
University of Phoenix
BA - Management, Business Administration, Management and Operations
CBRE August 2007 - Present
Colglazier Properties April 2002 - August 2007
Household Credit Services 1997 - 2002
Skills
InDesign, Photoshop, Marketing, Investment Properties, Sellers, Real Estate, Budgets, Negotiation, Real Estate Transactions, Commercial Real Estate, Investments, Location Intelligence, Brokerage, Leases, Tenant
Education
Texas A&M University 2001 — 2006
Business, Marketing
Hutchison & Steffen January 2012 - Present
Anderson, Dorn & Rader, LTD. January 2011 - December 2011
Oshins & Associates, LLC January 2009 - January 2011
Anderson, Dorn & Rader, LTD. June 2007 - January 2009
Mosser Mallers PLLC October 2005 - July 2006
Mortenson & Rafie, LLP June 2004 - June 2005
Household Credit Services October 2000 - January 2004
AlphaGraphics of Nebraska 1991 - 1997
Skills
Estate Planning, Trusts, Litigation, Powers of Attorney, Tax Law, Legal Advice, Corporate Law, Legal Writing, Business Litigation, Commercial Litigation, Asset Protection, Tax, Public Speaking, Probate, Trust Litigation, Presentations
Education
Southern Methodist University Dedman School of Law 2006 — 2007
LL.M.
University of Nevada-Las Vegas, William S. Boyd School of Law 2000 — 2004
J.D.
University of Nebraska-Lincoln 1990 — 1996
B.A.
American Express September 2013 - Present
Digital Marketing June 2013 - September 2013
vente-privee USA January 2011 - June 2013
ShermansTravel September 2009 - February 2010
American Express August 2007 - August 2009
American Express March 2005 - August 2007
American Express July 2003 - March 2005
American Express June 2002 - July 2003
Bain & Company 2000 - 2002
Household Credit Services September 1996 - July 1998
Skills
Segmentation, Direct Marketing, Email Marketing, Online Marketing, Business Strategy, Paid Search Strategy, Digital Marketing, Online Advertising, Digital Strategy, Partnership Marketing, Partner Management, Social Media Marketing, Team Leadership, Cross-functional Team..., CRM, Loyalty Marketing, Marketing, E-commerce, Product Management, Customer Acquisition, Strategy, Start-ups, Analytics, Marketing Strategy, Multi-channel Marketing, Brand Management, Advertising, Strategic Partnerships, SEO, Management, Web Analytics, Competitive Analysis, Leadership, Social Media, Product Marketing, Mobile Marketing, Sales, Creative Direction, SEM, Digital Media, Interactive Marketing, B2B Marketing, Lead Generation, Direct Mail, Market Research, Database Marketing, Google Analytics, Marketing Management, Omniture
Education
University of Pennsylvania - The Wharton School
MBA, Marketing
Penn State University
BS, Finance, minor Economics
Fluor February 1993 - Present
Fluor February 1993 - Present
OBDP 2006 - 2006
Household Credit Services 1987 - 1992
Skills
Earned Value Management, Contract Management, Cost Management, Project Control, Construction, Construction Management, Process Engineering, Primavera P6, Project Coordination, Procurement, Continuous Improvement, Cost Control, Project Planning, Cost Engineering, WBS, CPM Scheduling, Proposal Writing, EPC, Lean Manufacturing, Engineering, Petrochemical, MS Project, Nuclear, Cost Benefit, Program Management, Engineering Management, Project Management, Project Estimation, Schedule Control, Change Orders, FEED, Project Engineering, Subcontracting, Process Scheduler
Education
University of Phoenix 2006 — 2009
MBA, Business
Southern Wesleyan University 2003 — 2005
BSBA, Business
Southern Wesleyan University 2001 — 2003
ASB, Business Management
Hallmark Asset Management April 2008 - Present
Household Credit Services 1999 - 2002
Skills
Property Management, Public Speaking, Non-profits, Marketing, Customer Service, Budget, Sales, Strategic Planning, Creative Writing, Management, Account Management, Business Planning, Social Networking, Community Outreach, Fundraising, Budgets, Leadership, Team Building, Nonprofits, Event Planning, Entrepreneurship, Training, Social Media Marketing, Event Management, Public Relations, Leadership Development, Time Management, Coaching, Small Business, Contract Negotiation, Project Planning, Marketing Strategy, Social Media, Advertising, Organizational..., Outlook, Online Marketing, Negotiation
Education
La Jolla University 1978 — 1981
Bachelor of Science (BS), Business Administration and Management, General
University of California, San Diego 1974 — 1977
Pre-Medicine/Pre-Medical Studies
Performant Recovery Inc. formerly D.C.S. May 2012 - Present
Washington Mutual Bank June 2006 - October 2009
Washington Mutual Bank July 2005 - June 2006
In Shape Health Clubs January 2004 - July 2005
ADP February 2001 - August 2001
Household Credit Services December 1995 - March 2000
Skills
Debit Cards, Fraud, Risk Management, Credit Cards, Banking, Loans, Call Centers, Access, Call Center, Retail Banking, Team Building, Credit, Customer Experience, Customer Service, Financial Services, Payments
Education
San Joaquin Delta College 2001 — 2003
AA, Technical Education, Psychology
Clearwater Pond Gifts LLC June 2008 - Present
LL Bean September 2006 - December 2006
Galt Foundation April 2006 - May 2006
Adecco Salem Branch September 2002 - May 2004
Household Credit Services November 2001 - July 2002
Household Credit Services June 2001 - October 2001
Household Credit Services January 2001 - June 2001
Adecco Employment Services September 2000 - January 2001
Adecco May 2000 - September 2000
Spruce Villa Group Homes October 1998 - May 1999
Education
University of Phoenix 2006 — 2007
MM, Management
University of Phoenix 2003 — 2005
MBA, Accounting
University of Maine at Farmington 1995 — 1997
BA, History
Portland Community College 1991 — 1993
AA, General Studies
Glencoe High School 1988 — 1990
Diploma, General High School
Household Credit Services February 1999 - January 2002
Ad-mail Inc May 1987 - February 1998
Ad-Mail Inc January 1989 - January 1998
T & L Constructors February 1989 - May 1989
Skills
Strong technical skills, Problem Solving, Proven Leadership Skills
Education
Portland Community College
Associate of Applied Science Degree, Civil Engineering
Portland Community College
Associate of Applied Science Degree, Accounting
Citrix July 2014 - Present
Shanamo Inc., July 2003 - Present
HP October 2010 - August 2013
Cisco Systems January 2005 - October 2010
Cisco Systems January 2005 - January 2009
Northrop Grumman 2004 - 2005
India Community Center, Milpitas California March 2002 - April 2003
AchieveGlobal 1995 - 2002
Zenger Miller Inc 1992 - 1995
Household Credit Services September 1990 - October 1992
Skills
Leadership Development, Relationship Management, Talent Management, Performance Management, Employee Engagement, Executive Coaching, Instructional Design, Organizational..., Program Management, Organizational..., Change Management, Training, Training Delivery, Human Resources, Employee Training, Management Development, Succession Planning, Leadership, Career Development, Cross-functional Team..., Strategy, Workshop Facilitation, Management, Organizational Design, Consulting, Talent Acquisition, Personnel Management, Workforce Planning, Onboarding, Culture Change, Management Consulting, Executive Management, Performance Improvement, Vendor Management, Coaching, Facilitation, HR Consulting, Blended Learning, Team Building, Needs Analysis, Executive Search, Outsourcing, HR Transformation, Sourcing, Executive Development, Business Transformation, Soft Skills, Employer Branding, Thought Leadership, Team Management
Education
University of Hyderabad
M.Phil
University of Hyderabad
M.A
Capital One (Acquired from HSBC) May 2012 - December 2013
HSBC November 2006 - May 2012
HSBC September 2004 - November 2006
HSBC (Acquired from Household Credit Services) April 2001 - September 2004
Household Credit Services April 1999 - April 2001
Citi August 1991 - April 1999
Skills
Financial Services, Contact Center Strategy, Contact Center..., Telephony Support, Contact Center..., Project Management, Business Analysis, Risk Management, Contact Center..., Contact Center..., Process Improvement, Team Leadership, Strategic Planning, Credit Cards, Team Building, Banking, Strategy, Change Management
Education
The University of South Dakota
Bachelor of Science, Business Administration
Bank of America December 2009 - March 2015
Bank of America December 2006 - January 2010
Bank of America August 2005 - December 2006
Bank of America May 2005 - August 2005
Bank of America October 2003 - May 2005
Fleet Credit Card Services February 1999 - October 2003
MKD 1997 - 1999
MBNA 1996 - 1997
HOUSEHOLD CREDIT SERVICES 1993 - 1996
Skills
Program Management, Credit Cards, Project Portfolio..., CRM, E-commerce, SDLC, PMO, Risk Management, Vendor Management, Back Office, IT Strategy, Business Requirements
Education
University of San Francisco
ACI Worldwide June 2014 - Present
ID Analytics July 2012 - May 2014
Boston Analytics August 2011 - April 2012
Pervasive Software September 2010 - July 2011
FICO August 2004 - October 2009
Lighthouse Consulting Inc January 2000 - December 2007
Visa May 1998 - December 1999
American Express TRS May 1996 - May 1998
Household Credit Services November 1990 - May 1996
Discover Card 1986 - 1990
Skills
Finance, Analytics, Strategic Partnerships, Data Mining, Business Intelligence, Predictive Analytics, Go-to-market Strategy, Start-ups, Database Marketing, Product Management, Product Development, Big Data, Management Consulting, Payments, Fraud, Risk Management, Strategy, Financial Services, Business Strategy, CRM, Banking, Credit Cards, Selling, Customer Acquisition, Solution Selling, E-commerce, Cross-functional Team..., Segmentation, SaaS, Professional Services, Marketing, Executive Management, Business Development, Enterprise Software, Management, Direct Marketing, Relationship Management, Consulting, Leadership, Sales, Sales Management, Lead Generation, Strategic Planning, Competitive Analysis, Thought Leadership, Business Analytics, Product Marketing, Predictive Modeling
Education
University of Southern California
BS
Wells Fargo February 2003 - Present
JPMorgan Chase January 2001 - January 2003
Household Credit Services June 1999 - January 2001
Skills
Fraud, Credit Cards, Internet Banking, Financial Risk, Credit Analysis, Credit Risk, Risk Management, Banking, Business Continuity..., Portfolio Management, Analytics, SAS, Financial Services, Relationship Management, Retail Banking, Data Mining, SDLC, Strategy, Fraud Detection, Operational Risk, Analysis
Education
Portland State University 1998 — 2000
MBA, Finance
University of Oregon 1990 — 1995
BS, Biochemistry
First Associates, Inc. October 2010 - November 2011
ACC Consumer Finance May 2006 - May 2009
HSBC Auto Finance/Household Auto Finance October 2001 - December 2005
Household Credit Services May 2000 - August 2001
CLAIMS SERVICES, INC January 1996 - January 2000
Skills
Direct Marketing, Marketing, Marketing Strategy, Leadership, Management, Training, Sales, Social Media, Strategic Planning, Brand Management, Product Development, Program Management, Budgets, Event Planning, Analysis, Account Management, Accounting, Analytics, Business Analysis, Business Development, Competitive Analysis, Customer Service, Finance, New Business Development, Product Management, Sales Management, Strategy
Education
University of California, Santa Cruz 1996 — 2000
Bachelor of Arts
Rancho Bernardo High School 1992 — 1996
Walmart eCommerce 2013 - 2014
Business Researchers, Inc October 2010 - February 2011
COOLIRIS, INC December 2009 - May 2010
SEPHORA, INC July 2008 - December 2009
SEPHORA, INC July 2008 - December 2009
Netflix October 1999 - July 2007
Household Credit Services May 1996 - October 1999
Household Credit Services May 1996 - October 1999
Household Credit Services 1996 - 1999
Behavior Research Center May 1994 - May 1996
Education
University of Arizona
BA, Psychology; further studies in MIS and Computer Sciences
University of Arizona
BA, Psychology; further studies in MIS and Computer Sciences
University of Arizona
BA, Psychology; further studies in MIS and Computer Sciences
Loan Link Director of MarketingAames Financial Corporation1999 - 2004
Household Credit Services 1994 - 1999
Education
Southern Illinois University, Edwardsville 1979 — 1990
HSBC June 2009 - Present
Aspect Software 1996 - Present
Household Credit Services 1993 - 2001
Education
Texas A&M University 1986 — 1990
Bachelor's, Accounting & Finance
Target Corporation January 2008 - Present
Northwoods League March 2001 - Present
HSBC March 2006 - December 2007
Metris Companies/HSBC February 2003 - March 2006
Household Credit Services July 1999 - July 2000
Household Credit Services August 1998 - July 1999
Rochester Honkers Baseball Club March 1994 - August 1996
Sioux Falls Canaries February 1993 - September 1993
Bakersfield Dodgers March 1991 - October 1991
Skills
Financial Analysis, Forecasting, Financial Modeling, Essbase, Strategic Financial..., Process Improvement, Hyperion Enterprise, Corporate Finance, Finance, Credit, Accounting, Budgets, Banking, SAS, Analytics, Strategic Planning, Business Analysis, Strategy, Business Planning, Portfolio Management
Education
Santa Clara University 1996 — 1998
MBA, Finance, Marketing
University of California, Santa Barbara 1986 — 1990
BA, Psychology, Athletic Coaching
Bellarmine College Preparatory 1982 — 1986
St. Joseph's School 1980 — 1982
Visa USA July 2000 - Present
Visa July 2000 - Present
Visa Inc. 2000 - Present
Household Credit Services November 1997 - July 2000
Skills
Leadership, Credit Cards, Financial Services, Electronic Payments, Strategic Partnerships, Payments, Product Management, Debit Cards, Payment Card Processing, Mobile Payments, Strategic Planning, Customer Experience, Sales, Management, Negotiation, Team Leadership, Relationship Management, Teamwork, Business Analysis, Banking
Education
Troy University Dothan 1995 — 1997
MS, International Relations and Affairs
Prairie View A&M University 1986 — 1987
BS, Engineering
State University of New York College at Brockport 1984 — 1986
Bachelor of Science (BS) Computer Science, Computer Science
Wells Fargo December 2006 - Present
Nimblefish 2004 - 2005
Nimblefish 2004 - 2005
PeopleSoft 2001 - 2004
Fair, Isaac, Inc 1997 - 2000
Household Credit Services 1991 - 1994
Skills
Analytics, Product Management, Integrated Marketing, Digital Marketing, Direct Marketing, Lead Generation, Leadership, Marketing, Marketing Strategy, Email Marketing, Cross-functional Team...
Education
University of San Francisco 1999 — 2001
MA, Human Resources and Organizational Development
University of California, Berkeley 1986 — 1990
Diana Nokes Grapic Design 2007 - Present
Midland Credit Management 1997 - 2000
Household Credit Services 1996 - 1998
TCBY, Inc 1993 - 1996
Skills
Graphic Design, Graphics, Typography, Illustration, InDesign, Adobe Creative Suite, Branding, Illustrator, Web Design, Concept Development, Branding & Identity, Layout, Brochures, Art Direction, Mac, Creative Direction, User Interface Design
Education
University of California, San Diego 2007 — 2008
Graphic Design
University of Nevada-Las Vegas 1989 — 1991
Merrill Corporation 2001 - Present
US Bank 2000 - 2001
Household Credit Services 1991 - 1997
Imperial Savings Corporation 1985 - 1991
Education
Southern Illinois University, Carbondale 1973 — 1977
B.S., Communications
West Marine January 2000 - Present
Savoir Technology 1998 - 1999
Household Credit Services 1992 - 1998
Falcon Cable 1990 - 1992
Skills
Email Marketing, Segmentation, Customer Acquisition, Database Marketing, Strategy, Marketing, Direct Mail, Analysis, Multi-channel Marketing, Direct Marketing, Analytics, Marketing Strategy, E-commerce, Loyalty Marketing, Retail, Campaign Management, Online Advertising, Online Marketing, Market Research, Digital Marketing
Education
University of California, Los Angeles 1987 — 1992
Bachelor of Arts (B.A.), Economics
Albertsons Companies (Safeway) July 2015 - Present
Safeway January 2013 - Present
Safeway September 2006 - January 2013
Safeway September 2006 - January 2010
HSBC Technology and Services February 1998 - August 2006
Household Credit Services February 1993 - February 1998
Skills
Project Portfolio..., PMO, Vendor Management, SDLC, PMP, Business Analysis, IT Strategy, IT Management, Program Management, Process Improvement, Resource Management, Software Project..., Project Management, Release Management, Project Delivery, Cross-functional Team..., Visio, Change Management, Requirements Gathering, Strategy, Business Process..., Agile Project Management, Software Documentation, Technology Planning, Business Planning, Governance, Project Planning, Software Development, Enterprise Software
Education
University of Phoenix 2002 — 2006
TD Ameritrade March 2010 - Present
Wells Fargo 2006 - 2009
First Data Resources 2001 - 2006
Household Credit Services 1989 - 2000
Skills
Talent Management, Employee Relations, Performance Management, Human Resources, HRIS, Personnel Management, Deferred Compensation, Employee Benefits, Interviews, Training, Employment Law, Change Management, Leadership, Organizational..., Coaching
Education
University of Maryland College Park 1975 — 1979
BA, Spanish
University of Maryland College Park
Bachelor of Arts (BA), Sapnish Language
Visa, Inc July 2001 - Present
Household Credit Services October 1996 - July 2000
Robertson Research October 1991 - September 1996
Skills
Financial Services, Analytics, Segmentation, Market Research, Forecasting, Credit Cards, Payments, Mobile Payments, Debit Cards, Payment Systems, Electronic Payments, Customer Insight, Customer Service, Payment Card Processing, Product Management, Strategy, Competitive Analysis, E-commerce, Marketing Research, Cards, Retail
Education
Santa Clara University 1986 — 1989
MBA
University of Massachusetts, Amherst 1982 — 1986
Bach.
Portland General Electric October 2009 - Present
Tektronix August 2006 - October 2009
Xerox September 2000 - July 2006
Freightliner Trucks, Daimler Chrysler October 1998 - September 2000
Nike, Inc August 1995 - September 1998
Household Credit Services September 1993 - August 1995
Armando Martinez & Co., CPAs July 1991 - September 1993
HomeFederal Bank August 1988 - July 1991
vasquez & Co June 1986 - August 1988
Skills
Auditing, Finance, Income Statement, GAAP, Sarbanes-Oxley Act, Forecasting, Financial Modeling, Financial Analysis, Process Improvement, Business Process..., Accounting, Internal Audit, Cross-functional Team..., Managerial Finance, Analysis, Budgets, Strategic Planning
Education
University of Portland 2000 — 2003
MBA, Global Business
University of San Diego 1982 — 1986
BBA, Accounting
Nike April 2014 - Present
Whirlpool Corporation November 2013 - April 2014
Whirlpool Europe Coordination Center October 2011 - November 2013
Whirlpool Corporation May 2007 - November 2011
Port of Portland June 2005 - May 2007
Port of Portland December 2002 - June 2005
Household Credit Services September 1999 - November 2002
United States Marine Corps October 1995 - September 1999
Skills
Cash Management, Treasury, Portfolio Management, Cash Flow Forecasting, Financial Risk, FX Options, Forecasting, Banking, Financial Reporting, Investments, Financial Analysis, SAP, Cash Flow, Analysis, Financial Modeling, Finance, Corporate Finance, Strategy, Treasury Management, Accounting, Hedging, Financial Services
Education
University of Notre Dame - Mendoza College of Business 2009 — 2011
MBA
Portland State University 2001 — 2005
Bachelor of Arts: Business Administration, Finance
University of Tübingen 2001 — 2001
Exchange Student, German
Armed Forces School of Music 1995 — 1996
Oboe
St.Helens High School 1992 — 1995
HSBC 1983 - Present
HSBC 1983 - 2009
HSBC 1983 - 2008
Household Credit Services 1997 - 2006
Skills
Financial Risk, Credit Risk, Mortgage Lending, Analytics, Financial Services, Credit Cards, Credit, Portfolio Management, Financial Modeling, Risk Management, Banking, Credit Analysis, Retail Banking, Loans, Commercial Lending, Commercial Banking, Operational Risk, Consumer Lending, Financial Analysis, Relationship Management, Strategy, Treasury Management, Finance, Payments, Basel II, Wealth Management, collections management, Default, Loan Modifications, Collection Strategy
Education
University of Manitoba
Bsc
Blue Shield April 2012 - Present
Blue Shield of California March 2008 - April 2012
Delta Dental of California April 1996 - March 2008
Household Credit Services October 1989 - March 1996
Skills
Vendor Management, HIPAA, SDLC, Disaster Recovery, Enterprise Architecture, Data Center, Release Management, Data Quality, Process Improvement, Business Analysis, Visio, Project Management, Security, Program Management, Data Warehousing, PMP, ITIL, ETL, EDI, Requirements Gathering, Management, IT Strategy, IT Operations, PMO, Requirements Analysis
Education
University of Phoenix 2002 — 2006
BS, Computer Information Systems
Visa Inc November 1996 - June 2013
Rothenberg Systems October 1995 - November 1996
Household Credit Services October 1990 - November 1992
Skills
Risk Management, Product Management, Credit Cards, Financial Services, Product Development, Program Management, Payments, Payment Card Processing, Acquiring, Payment Cards, Vendor Management, Electronic Payments, Debit Cards, Merchant Services, Business Development, Loyalty Programs, Payment Systems, Relationship Management, Leadership, EMV, E-payments, Cards, Fraud, Mobile Payments, Product Marketing, Cross-functional Team..., Loyalty Marketing, Analytics, Business Analysis, Smart Cards, Mobile Banking, Payment Gateways, ACH, Internet Banking, Credit, Change Management, Payment Industry, Segmentation, Payment Services, Portfolio Management, Customer Acquisition, Transaction Processing, E-commerce, Business Strategy, PCI DSS, Direct Marketing, Strategy, NFC, Strategic Partnerships, Banking
Education
University of North Texas 1978 — 1980
Berkley Design Professional Underwriters 2014 - Present
XL Group's Design Professional unit 1996 - 2014
Kendall-Jackson Wine Estates 1995 - 1996
Monterey Marketing, Inc. 1991 - 1995
Household Credit Services 1986 - 1991
Skills
Risk Management, Program Management, Management, Contract Management, Project Management, Strategic Planning, Marketing, Insurance, Negotiation, Event Planning, Business Analysis, Leadership, Business Strategy, Change Management
Education
University of San Francisco
Bachelor of Science, Organizational Behavior
ITT Technical Institute June 2009 - Present
Chartway Federal Credit Union May 2007 - May 2009
Clear View Vision Family Eye Care PLC 2004 - 2005
American Funds 1998 - 2004
Household Credit Services 1997 - 1998
Skills
Training, Time Management, Process Improvement, Project Management, Public Speaking
Education
Strome College of Business 1989 — 1995
Bachelors, Finance and MArketing
Capital One May 2012 - Present
HSBC January 2005 - April 2012
Household Credit Services 2001 - 2005
Agripac Inc. January 1994 - 2000
Ore-Ida Foods, Inc 1989 - 1993
Skills
Credit Cards, Financial Services, Portfolio Management, Segmentation, Relationship Management, Banking, Direct Marketing, Credit, Retail Banking, Vendor Management, Customer Acquisition, Marketing Strategy, Database Marketing, Product Management, Customer Experience, Marketing Analytics, Analytics, CRM, Strategy, Business Development, Business Strategy, Competitive Analysis, Customer Retention, Integrated Marketing, Management, Market Analysis, Market Research, Marketing
Education
University of Colorado Boulder - Leeds School of Business 1987 — 1988
MBA, Marketing
Oregon State University 1981 — 1986
B.S., Business
HR Executive September 2014 - Present
Encore Capital Group January 2011 - August 2014
HSBC May 2005 - December 2007
HSBC Card Services March 2003 - May 2005
Household Credit Services June 1997 - March 2003
Household International 1992 - 1997
Household International 1974 - 1992
Skills
Talent Management, Performance Management, Succession Planning, Employee Benefits, Employee Training, HRIS, Human Resources, Interviews, Leadership, Management, Onboarding, Organizational Design, Organizational..., Organizational..., Personnel Management, Recruiting, Technical Recruiting, Workforce Planning, Applicant Tracking...
Education
University of Delaware 1969 — 1974
BA, Political Science
Regent Financial Group, LLC July 2006 - Present
Doyle Security Systems, Inc. July 1997 - July 2006
Household Credit Services January 1996 - July 1997
Birds Eye Foods March 1992 - January 1995
Education
University at Albany, SUNY 1989 — 1991
BA, Political Science
Penn State University 1987 — 1989
Undergradulate Studies
City of Chesapeake April 2014 - Present
Chesapeake Sister Cities 2007 - Present
City of Chesapeake October 2002 - March 2014
HSBC January 2000 - November 2009
RSI - London Bridge 1996 - 2002
Household Recovery Services, Corp 1996 - 1998
Household Credit Services 1993 - 1996
Morale, Welfare, and Recreation (MWR) 1991 - 1992
Skills
Quality Assurance, Technical Support, Visio, SharePoint, Active Directory, Databases, Program Management, Training, Database Administration, Software Documentation, Data Analysis, Project Management, Team Leadership, Troubleshooting, Business Analysis, Operating Systems, Software Project..., System Administration, SDLC, Information Technology, Networking, Disaster Recovery
Education
Strayer University
BSCS, Computer Science
Tidewater Community College 2012 — 2013
HITECH / HIT Pro Program, Health Information/Medical Records Technology
KPMG March 2004 - Present
Discover Financial Services 2002 - 2004
Wells Fargo 2001 - 2002
Household Credit Services 1999 - 2001
Skills
Financial Analysis, Financial Modeling, Credit Risk, Management, Governance, Strategy, Credit, Finance, Program Management, Analysis, Business Process, Portfolio Management, Due Diligence, Mergers & Acquisitions, Risk Assessment, Risk Management, Loans, Underwriting, Financial Risk, Analytics, Internal Audit, Enterprise Risk..., Sarbanes-Oxley Act, Valuation, Collections
Education
University of Illinois at Urbana-Champaign - College of Business 1995 — 1999
BS, Finance
Glenbrook South
First Tech Federal Credit Union October 2014 - Present
Portland Community College January 2007 - Present
Wells Fargo February 2013 - October 2014
Capital One May 2012 - February 2013
HSBC Card Services February 2010 - May 2012
ITT Technical Institute July 2009 - March 2010
Genesis Financial Solutions October 2005 - July 2009
HSBC October 2001 - October 2005
Household Credit Services June 2000 - October 2001
Renaissance Card Services August 1999 - June 2000
Skills
SQL, Analytics, Risk Management, Strategy, Access, Management, SAS, Analysis, Product Development, Finance, Training, Business Strategy, Credit Risk
Education
Portland State University 1997 — 1999
MS, Physics
Scrappertalk.com January 1997 - Present
Household Credit Services October 1991 - August 1994
Household Credit Services October 1990 - January 1991
WesTel Communications Inc January 1989 - January 1990
Eddie Bauer September 1988 - April 1989
Education
Santa Clara University 1984 — 1988
BA, History
Travelers January 2014 - Present
Citi August 2012 - January 2014
Our365, Inc June 2004 - August 2012
RESPONSE INSURANCE COMPANY January 2000 - January 2004
GE CAPITAL MORTGAGE January 1999 - January 2000
GE CAPITAL MORTGAGE January 1999 - January 1999
Household Credit Services January 1992 - January 1998
Education
LINDENWOOD UNIVERSITY ST
Master, Business Administration; an emphasis in Management
Southern Oregon University
Bachelor of Science, Business Administration
Lending Club June 2011 - Present
JPMorgan Chase Card Services 2008 - 2009
Washington Mutual Card Services 2005 - 2008
Providian Financial Services 2002 - 2005
Fleet Credit Card Services 1998 - 2002
PNC National Bank January 1996 - January 1998
Household Credit Services June 1993 - May 1996
American Express/SROC January 1992 - January 1993
CITICORP/CHOICE January 1988 - January 1992
Beijing Railway Engineering School 1982 - 1986
Skills
Asset Management, Predictive Analytics, Business Intelligence, Financial Risk, Financial Services, Modeling, Credit, Forecasting, Loans, Risk Management, Analytics, Management, Predictive Modeling, Credit Cards, Strategy, Credit Risk, Financial Analysis, Leadership, Collections, Banking, Portfolio Management, Financial Modeling, Basel II
Education
Southwestern JiaoTong University
B.S, Mathematics
The Johns Hopkins University
M.S.E, Mathematical Science
Christopher & Banks October 2011 - Present
Dobson Communications April 2002 - April 2003
Dell October 2000 - October 2001
Temple-Inland May 1999 - May 2000
Bank of America April 1998 - April 1999
Household Credit Services March 1995 - December 1996
Household Finance January 1992 - April 1994
Skills
Financial Analysis, Internal Audit, Customer Relations
Education
University of Maryland College Park
HSBC April 2015 - Present
HSBC May 2014 - March 2015
HSBC August 2012 - May 2014
HSBC August 2009 - August 2012
HSBC March 2008 - August 2009
HSBC August 2006 - March 2008
Household Credit Services July 1993 - August 2006
Skills
Divestiture Management, Global Strategy, Global Management, Call Center, Human Resources, Executive Management, Team Building, Business Planning, Strategic Planning, Business Operations, Strategy, Succession Planning, Global Operations, Management, Strategic Leadership, Banking, Consulting, Call Centers, Employee Engagement, Leadership, Program Management, Vendor Management, Performance Management
Education
State University of New York at Albany 1985 — 1989
BA, Economics/Business
University of Phoenix 1996 — 1999
MBA, Business
UCLA 2010 — 2012
Certification, College/Career Counseling
Selene Finance LP July 2010 - Present
Berkadia Commercial Mortgage LLC December 2009 - May 2010
Capmark January 2007 - December 2009
Capmark Financial Inc January 2005 - January 2007
GMAC Commercial Mortgage January 2002 - January 2005
GMAC Commercial Mortgage January 1997 - January 2002
Third Federal Savings Bank January 1996 - January 1997
Household Credit Services January 1993 - January 1996
Skills
Loans, Loan Servicing, Portfolio Management, Mortgage Lending, Mortgage Banking, Commercial Mortgages
Education
Saint Leo University 2000 — 2005
BS Business Administration, Business/Management
Tidewater Community College 1981 — 1984
Computer Science
Princess Anne High School 1977 — 1980
Diploma
Princeton Fulfillment Solutions, LLC December 2010 - Present
Freedom Graphic Systems September 1998 - September 2010
Direct Partners 1998 - 2010
Household Credit Services 1993 - 1998
National Direct Marketing 1989 - 1993
Skills
Direct Mail, Offset Printing, Direct Marketing, Management, Integrated Marketing, PURLs, Budgets, Multi-channel Marketing, Leadership, Print Management, CRM, Variable Data Printing, Layout, Database Marketing
Education
University of California, Irvine
Comerica Bank April 1996 - Present
Household Credit Services February 1992 - July 1992
Ralphs Grocery Company June 1970 - September 1990
Skills
Banking
Education
Phillips Graduate Institute 1977 — 1979
Master of Arts, Marriage & Family Couseling
UCLA 1972 — 1974
Bachelor of Arts, Theater Arts
Agoura High School
Neighborhood Housing Services of Southern Nevada December 2010 - Present
Lenny Chide-Rodeo Announcer and Voice Talent January 1997 - Present
Sky Security Serivces January 2010 - December 2010
Leonard Chide-Operations and Accounting IT Consultant May 2008 - December 2010
American Medical Response May 2008 - February 2009
Nevada Lath and Plaster March 2005 - May 2008
Credit One Bank May 2002 - October 2005
Credit One Bank May 1999 - May 2002
Credit One Bank September 1995 - May 1999
Household Credit Services January 1994 - September 1995
Skills
Mergers & Acquisitions, Strategic Planning, Nonprofits, Leadership Development, Team Building, Budgets, Leadership
Education
University of Nevada-Las Vegas 1987 — 1989
Bachelor of Science (BS), Business Administration - Accounting
TriCord Tradeshow Services February 2014 - Present
Keithly-Williams Seeds January 2003 - January 2013
Seed Systems January 1998 - January 2001
Household Credit Services January 1990 - January 1997
Skills
Management, Marketing, Budgets, Procurement, Sales, Sales Management, Advertising, Market Planning, Selling, Policy, Agriculture, Agribusiness, Horticulture, Supply Chain Management, Operations Management
Education
North Monterey County High School
Diploma
Notary PublicState of California
Purdue University