Liberty Mutual Insurance
Industry: Insurance company
DescriptionLiberty Mutual Group, more commonly known by the name of its primary line of business, Liberty Mutual Insurance, is an American diversified global insurer, and the fourth-largest property and casualty insurer in the United States. Headquarters: Boston, Massachusetts, United States CEO: David H. Long (Jun 29, 2011–) Revenue: 39.41 billion USD (2017) Subsidiaries: Safeco, Ironshore, Parent organization: LMHC Massachusetts Holdings, Inc.
Liberty Mutual Insurance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Liberty Mutual Insurance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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21,167 Liberty Mutual Insurance employees in database. Find out everything there's to know about Liberty Mutual Insurance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Liberty Mutual Insurance Employees
USA Financial February 2014 - Present
Liberty Mutual Insurance September 2013 - February 2014
Fifth Third Bank October 2012 - September 2013
Arbor Mortgage June 2012 - October 2012
Fifth Third Bank March 2011 - June 2012
Fifth Third Bank July 2010 - March 2011
Max and Erma's September 2009 - June 2010
Lou and Harry's Grill April 2009 - August 2009
Spartan Stores May 2008 - August 2008
Skills
Portfolio Management, Commercial Banking, Customer Service, Excel, Banking, Word, Microsoft Office, Financial Reporting, PowerPoint, Customer Relations, Access, Mortgage Lending, Residential Mortgages, FHA financing, VA loans, Mortgage Banking, Finance, Loans, Credit, Credit Analysis, Financial Analysis, Loan Origination, Refinance, Sales, Cross Selling, Team Building, Analysis, Insurance, Financial Services, Retail Banking, Microsoft Word, Investments
Education
Grand Valley State University 2009 — 2011
Master of Business Administration (MBA), General Business
Michigan State University 2005 — 2009
Bachelor of Arts (BA), Finance
Liberty Mutual Insurance October 2014 - Present
Better World Books July 2011 - March 2015
Liberty Mutual Insurance April 2014 - December 2014
US Tech Solutions April 2014 - September 2014
Skills
Auditing, QuickBooks, Billing Process, Billing Solutions, E-commerce, Financial Analysis, Microsoft Excel, Social Media, Microsoft Office, Customer Service, Revenue Recognition, Project Management, Accounting, General Ledger, PowerPoint
Education
Indiana University South Bend 2010 — 2013
Bachelor of Science (B.S.), Accounting
Goshen College 2006 — 2009
Information System, Accounting Information System
Liberty Mutual Insurance May 2013 - Present
Pizza Academy July 2012 - Present
DJ BiggZ & Curfew Entertainment April 2008 - Present
Exeter Bowling Lanes October 2007 - Present
Liberty Mutual Insurance May 2012 - September 2012
Club UnderALLS May 2005 - March 2012
Liberty Mutual Insurance June 2011 - September 2011
Skills
PHP, MySQL, HTML, CSS, JavaScript, Java, C++, Visual Basic, Python, jQuery, Software Design, SQL, Web Design
Education
University of New Hampshire 2013 — 2015
Bachelor of Science (B.S.), Information Technology
Great Bay Community College 2008 — 2013
General Education Credits
Exeter High School 2008 — 2012
High School Diploma
Liberty Mutual Insurance March 2015 - Present
Liberty Mutual Insurance November 2013 - March 2015
Travelers April 2012 - October 2013
Travelers March 2011 - April 2012
Kemper Corporation March 2007 - March 2011
Amica Mutual Insurance November 1995 - March 2007
Skills
Property & Casualty..., Problem Solving, Process Improvement, Insurance, Customer Relations, General Insurance, Underwriting, New Business Development, Strategic Planning, Casualty, Negotiation, Liability, Competitive Analysis, Excel, Word, Microsoft Office, PowerPoint, Customer Service, Legal Liability, Training, Marketing, Sales, Management, Umbrella Insurance, Microsoft Excel, Microsoft Word, Commercial Insurance, Sales Operations, Customer Retention, Leadership, Inland Marine, Workers Compensation, Employment Practices..., Professional Liability, Homeowners, Brokers, D&O, Claims Management, Casualty Insurance
Education
Gonzaga University 2008 — 2010
Master of Arts (M.A.), Communications & Leadership, 3.9
Liberty Mutual Insurance August 2015 - Present
Elgin Community College August 2013 - Present
Elgin Community College August 2013 - August 2015
Grand Valley State University October 2010 - June 2013
Skills
Athletic Training, Athletics, Sports Management, Strength & Conditioning, Sports, Public Speaking, PowerPoint, Sports Marketing, Event Planning, Baseball, Recruiting, Strength Training, Athletic Performance, Intercollegiate..., Sports Coaching, Property & Casualty..., Strategic Partnerships, Consultative Selling
Education
Grand Valley State University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Sports Leadership
Grand Valley State University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Sports Leadership
WE Insure January 2014 - Present
Liberty Mutual Insurance September 2012 - 2014
Wells Fargo August 2011 - 2012
SunTrust Bank September 2009 - 2010
JPMorgan Chase May 2007 - September 2009
Skills
Sales Prospecting, Identifying Client Needs, Closing Candidates, Office Administration, Client Rapport, Business Strategy, Closing Deals, Exceed Sales Goals, Data Management, Account Management, Asking Questions, Networking, Communication, Customer Service, Retail Banking, Public Speaking, Speech Writing, Negotiation, Cold Calling, Team Building, Coaching
Education
Financial Peace University 2013 — 2013
Grambling State University 2004 — 2008
Bachelor of Arts (B.A.), Business Administration and Management, General
reINVENT Consulting LLC September 2013 - Present
TLK Group, LLC November 2012 - July 2013
TLK Group, LLC September 2011 - November 2012
Briefings Media Group, LLC May 2010 - June 2011
TLK Group LLC February 2009 - March 2010
The Martin Call Center June 2007 - August 2009
Liberty Mutual Insurance November 2005 - May 2007
AIG January 2004 - November 2005
Take Charge America, Inc. August 2000 - August 2003
Skills
CRM, Time Management, Performance Management, Sales Management, Sales Operations, Workforce Management, Leadership Development, Sales Process, Employee Training, Strategic Planning, Performance Metrics, Microsoft Office, Operations Management, Data Analysis, New Hire Training, P&L Management, Turnaround Experience, Call center start-up, Call Quality, Call Monitoring, Daily Operations, Business Operations, Incentive Programs, Sales Compensation, Forecasting, Dialer Management, Trend Analysis, Trend Forecasting, Inbound Lead Generation, Outbound Marketing, Product Training, Training Manuals, Analytical Skills, Strategic Leadership, Business Planning, Performance Improvement, Performance Reporting, Contact Center..., Growth Strategies, Contact Center..., Contact Center..., Contact Center..., Organizational Growth, Compensation Structure..., Strategic Growth, Sales, Team Building, Start-ups, Training, Leadership
Education
Grand Canyon University 2009 — 2011
Master, Business Administration
University of Northern California 1996 — 1999
JD, Law
Westminster College 1983 — 1987
BA, Philosophy
Gridley High School
Liberty Mutual Insurance May 2013 - Present
The Oaks Golf Links 2009 - May 2013
Four Footed Pet Sitting January 2006 - August 2009
Skills
Customer Service, Event Planning, Restaurants, Team Leadership, Friendly Personality, Motivated self-starter, Committed to..., Eager to learn new..., Customer Support, SharePoint, PeopleSoft, PowerPoint, Team Building
Education
Granite State College 2009 — 2011
Bachelor of Science Applied Studies (BASc), Business Administration and Management, General
University of New Hampshire 2007 — 2008
Associate of Science (A.S.), Animal Sciences
Liberty Mutual Insurance April 2012 - Present
Kensington Research & Recovery May 2010 - April 2012
Paul Revere Primary August 2009 - December 2009
Governors State University April 2008 - July 2009
Woodgate School January 2009 - April 2009
Wilkins School September 2008 - December 2008
Kohls Department Store October 2004 - October 2006
Skills
Microsoft Office, Teacher, Trainer, Database Management, Customer Service, PowerPoint, Word, Writing, Coaching, Research, Teaching, Microsoft Word, Outlook, Database Admin, Microsoft Excel
Education
Governors State University 2006 — 2009
Bachelor of Arts, Elementary Education, English Concentration
Moraine Valley Community College 2000 — 2005
Associate, Applied Science, Management Information Systems
IOS Business Centers December 2014 - Present
Atlantic Home Life Senior Care July 2014 - November 2014
Liberty Mutual Insurance March 2013 - July 2014
Justice Stores August 2012 - March 2013
Skills
Claim, Legal Liability, Casualty, Management, Insurance, Payroll, Property & Casualty..., Customer Service, Underwriting, Commercial Insurance, Liability, Outlook, Life Insurance, Employee Benefits, Casualty Insurance, Administrative..., Microsoft Office, PowerPoint, Public Speaking, Sales, Event Planning
Education
Granite State College 2012 — 2015
Business Management
New Hampshire Technical Institute 2011 — 2012
Liberty Mutual Insurance July 2014 - Present
Liberty Mutual Life Assurance Company of Boston October 2012 - July 2014
Skills
Claim, Insurance, Disability Insurance, Workers Compensation, Claims Management, Liability, Underwriting, Property & Casualty..., Commercial Insurance, Customer Service
Education
Granite State College 2000 — 2003
Bachelor's degree, Early Childhood Education and Teaching
Spaulding HIgh School 1994 — 1998
Liberty Mutual Insurance July 2011 - July 2013
Auto-Owners Insurance December 2006 - June 2011
Ocoee Middle School August 2004 - June 2005
Education
Grand Valley State University 1997 — 2003
Bachelor of Arts (BA), English/Language Arts Teacher Education
Liberty Mutual Insurance March 2015 - Present
Portsmouth Primary Care Associates February 2014 - January 2015
Nurse Audit, Inc. July 2012 - September 2013
Frisbie Memorial Hospital May 2007 - 2012
Frisbie Memorial Hospital June 2005 - May 2007
Skills
Healthcare, Medication..., Telemetry, Medical/Surgical, IV, Vital Signs, BLS, ACLS, Telephone Triage, EKG, Microsoft Office, Spirometry, Immunization, Registered Nurses, Cardiac Care, Patient Education, Patient Safety, Medical-Surgical
Education
Great Bay Community College 2002 — 2005
Associate's degree, Registered Nursing/Registered Nurse
The Coca-Cola Company June 2012 - Present
Kimberly-Clark January 2011 - June 2012
Johnson & Johnson Consumer Products March 2008 - July 2010
New York Life/NYLIFE Securities July 2006 - March 2008
Liberty Mutual Insurance July 2006 - February 2007
Pfizer Inc. /Onyx Environmental September 2003 - July 2006
Skills
Strategy, Cross-functional Team..., Brand Management, Program Management, Project Planning, Marketing Strategy, Sales Operations, Leadership, Organizational..., Budgets, Management, Customer Service, Event Planning, Training, Time Management, Market Research, Interviews, Project Coordination, SAP, Mac/PC proficient, Marketing
Education
Grand Canyon University 2011 — 2013
Master of Business Administration (M.B.A.), Marketing, 3.46
Grand Canyon University 2007 — 2009
BS, Applied Management
Liberty Mutual Insurance November 2014 - Present
Liberty Mutual Insurance March 2013 - October 2014
Starbucks July 2007 - March 2013
Skills
Store Management, Visual Merchandising, Retail, Inventory Management, Retail Sales, Customer Service, Sales, Customer Satisfaction, Cashiering, Profit, Inventory Control, Time Management, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Training, Sales Management, Exceptional People..., Communication, Social Media, Management
Education
University of New Hampshire 2010 — 2012
English, Summa Cum Laude
Great Bay Community College 2008 — 2010
Exeter High School
DAVID LUNCEFORD INSURANCE AGENCY/FARMERS INSURANCE May 2009 - Present
Liberty Mutual Insurance 1990 - 1993
Liberty Mutual Insurance 1988 - 1990
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Teaching, Commercial Insurance, Account Management, Sales Management, Team Building, Leadership, Insurance, Workers Compensation, Marketing, Management
Education
Gonzaga University - School of Business Administration 1984 — 1987
Bachelor of Business Administration (B.B.A.), Finance, General
Bellarmine College Preparatory 1978 — 1982
SJSU
Liberty Mutual Insurance November 2013 - Present
Advance Employment Services September 2012 - November 2013
Skills
Community Outreach, Employment Training, Microsoft Office, Organization, Teaching, Systematic Training, Social Media, Interpersonal Skill, Editing, Research, Classroom Management, Assistive Technology, Student Accommodation, Individualized..., Task Analysis, Social Networking, PowerPoint, Curriculum Design
Education
Gordon College 2008 — 2011
Bachelor of Arts (B.A.), Psychology
Liberty Mutual Insurance June 1994 - Present
Education
Great Bay Community College 2000 — 2004
Associate's degree, Computer Science
Computer Processing Institute
Salmon Falls Nursery & Landscaping May 2013 - Present
Energy Radio 101.7 FM Hartford, CT May 2012 - Present
Cyn Environmental Services April 2011 - April 2012
United Industrial Services September 2005 - April 2009
COAST Transit April 2002 - September 2005
Liberty Mutual Insurance January 1998 - March 2002
Skills
Invoice Processing, Accounts Receivable, Customer Service, Hazardous Waste..., RCRA, Waste Management, Travel Arrangements, Office Equipment, Calendars, Calendaring, Photocopier, QuickBooks, Accounts..., Accounting, Microsoft Office Xp, Data Entry, Proposal Writing, Collections, Solomon, Long-term Customer..., Correspondences, Filing, Electronic Payment..., Office Administration, CoffeeCup, Spreadsheets, Fax, Telephone Skills, Cash Receipts, Quicken, Social Media, Social Networking, Online Social Networking, Online Marketing, Event Management, Friendly Personality, Great Personality, Mission Accomplishment, Promoter, Reggae promoter, Entertainment, Purchase Orders, Environmental Compliance, Recycling, Microsoft Office
Education
McIntosh College 2001 — 2002
Dover Vocational Center 1998 — 2000
College credits, Marketing/Marketing Management, General
Dover High Scool 1996 — 2000
Diploma, Business, Management, Marketing, and Related Support Services
Great Bay Community College
Liberty Mutual Insurance January 2012 - Present
Liberty Mutual Insurance January 2010 - January 2012
Adecco Staffing, USA May 2006 - December 2009
Red Rabbit August 2005 - February 2006
The Home Depot August 2004 - February 2005
Golden Pantry Food Stores October 2003 - June 2004
Roger A. Wakefield Trucking March 1993 - October 2003
Skills
Insurance, General Insurance, Customer Service, Data Entry, Outlook, Spreadsheets, File Management, Telephone Skills, Microsoft Excel, 10 Key, Office Management, Time Management
Education
Granite State College 2006 — 2014
Bachelors Degree, Business Management; Business Finance
McIntosh College 1992 — 1993
New Hampshire House of Representatives 2014 - Present
Softstuff September 2008 - Present
PC Connection, Inc. 2007 - 2008
Liberty Mutual Insurance 2000 - 2007
Affordable Computer Technology 1988 - 2000
Skills
Public Policy, Government, Policy, Politics, Community Outreach, Leadership, Policy Analysis, Public Speaking, Nonprofits, Volunteer Management, Program Management, Fundraising, Political Campaigns, Program Development, Grassroots Organizing, Strategic Communications, Operating Systems, Computer Maintenance, Server Administration, Networking, Windows, Servers, Disaster Recovery, Troubleshooting, Integration, Databases
Education
Southern New Hampshire University
Information Technology - Software Concentrated
Great Bay Community College
Computer Systems Networking and Telecommunications
Great Bay Community College 2014 — 2014
Computer and Information Systems Security/Information Assurance
New Hampshire Technical Institute
Object Oriented Programming in C++
Southern New Hampshire University
Marketing, Micro and Macro Economics
Rensselaer Hartford Graduate Center Inc
Micro Computer Assembly Language and OS/VS Services Programming Language
University of Hartford
Accounting I and II, Calculus
Computer Processing Institute
Computer Programming
Keene State College
Music
Kalabash 7 September 2012 - Present
FC Portland March 2010 - Present
Liberty Mutual Insurance July 2009 - Present
Skills
Underwriting, Property & Casualty..., Commercial Lines, Commercial Insurance, Casualty, Liability, General Insurance, Umbrella Insurance, Inland Marine, Insurance, Excess, Claim, Workers Compensation, Reinsurance, Claims Management, Employment Practices..., Liability Analysis, Professional Liability
Education
Gonzaga University 2005 — 2009
Bachelor of Science (BS), Finance, Marketing, and Sports Management
Liberty Mutual Insurance March 2014 - Present
Liberty Mutual Insurance June 2012 - March 2014
Cbeyond January 2012 - February 2012
VLM Enterprises March 2011 - September 2011
Skills
Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Insurance
Education
Granite State College 2008 — 2010
Bachelor's degree, Business Administration and Management, General, 3.83
Liberty Mutual Insurance May 2015 - Present
Liberty Mutual Insurance February 2014 - May 2015
Liberty Mutual Insurance June 2012 - February 2014
Wells Fargo Advisors April 2011 - August 2011
Skills
Economics, Financial Analysis
Education
Gordon College
Bachelor's degree, Finance
Liberty Mutual Insurance 2015 - Present
Liberty Mutual Insurance April 2011 - February 2015
Skills
Customer Service, Insurance, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Financial Analysis, Outlook, Claim
Education
Granite State College
Bachelor of Business Administration (B.B.A.)
Johnson & Wales University 1999 — 2001
Jeffery Roberts Design February 2015 - Present
Liberty Mutual Insurance January 2013 - June 2014
Flagstar Bank November 2010 - January 2013
Flagstar Bank December 2007 - October 2010
Skills
Customer Service, Sales, Consumer Lending, Compliance Operations, Retail Banking, Branch Management, Coaching Staff, Banking, Cross Selling, Operations Control, Administrative..., Branch Banking, Financial Services, Leadership, Coaching
Education
Grand Valley State University
Liberty Mutual Insurance August 2015 - Present
College Tutor September 2011 - Present
Herbalife August 2011 - Present
Skills
Microsoft Word, Microsoft Excel, Sales, Coaching, Marketing, Nutrition, Fitness, Human Nutrition, Fitness Training, Personal Training, Personal Development, Face-to-face, Cardiovascular Fitness, Sports Nutrition, Customer Service, English, Outlook, Team Building, Event Management, Event Planning, Sales Management, Team Leadership, Inventory Management, Retail, Data Entry, New Business Development, Marketing Strategy, Public Relations, Editing, Facebook, Public Health, Community Outreach, Social Media
Education
Grand Canyon University 2011 — 2015
Bachelor of Science (B.S.), Health and Physical Education/Fitness, Alumni
Grand Canyon University 2011 — 2015
Bachelor of Science in Exercise Science wtih an Emphasis in Health Education, Exercise Science with an Emphasis in Health Education
Liberty Mutual Insurance February 2013 - Present
IntegraCare Holdings September 2011 - June 2012
Heart of Texas MHMR May 2010 - September 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, HTML, Public Speaking, Budgets
Education
Great Bay Community College 2012 — 2017
Associate's degree, Accounting and Business/Management, A
Mclennan Community College 2010 — 2011
Pre-Nursing Studies
Hesser College 1990 — 1991
Liberty Mutual Insurance October 2012 - Present
Irwin Myklebust Savage & Brown, P.S. September 2011 - October 2012
University Legal Assistance August 2010 - May 2011
Washington Attorney General's Office May 2009 - April 2010
Ninth Circuit Court of Appeals May 2010 - 2010
Skills
Civil Litigation, Litigation, Insurance Law, Commercial Litigation, Family Law, Trials, Legal Issues, Administrative Law, Trial Practice, Product Liability, Hearings, Arbitration, Mediation, Legal Writing
Education
Gonzaga University School of Law 2008 — 2011
JD, Law
University of Arizona 2003 — 2008
B.A., Political Science
Liberty Mutual Insurance April 2015 - Present
Liberty Mutual Insurance May 2013 - Present
T-Mobile October 2012 - April 2013
Liberty Mutual Insurance April 2012 - October 2012
Liberty Mutual December 2008 - April 2012
Safeco March 2007 - December 2008
Safeco May 2004 - March 2007
Safeco August 2003 - May 2004
Safeco August 2002 - August 2003
Safeco December 1998 - August 2002
Skills
Process Improvement, Project Management, Vendor Management, Business Analysis, Leadership, Business Process..., Claim, Management, Claims Management, Insurance, Customer Service, Business Requirements, Software Documentation, Training, Team Building, Six Sigma, Change Management
Education
Gonzaga University - School of Business Administration 1991 — 1993
Bachelor of Business Administration, Business Management
PROSCI 2013 — 2013
Certified Change Management Practitioner, Change Management
The George Group 2006 — 2008
Lean Six Sigma -- Green Belt, Certified by Safeco Insurance
Deloitte August 2015 - Present
Liberty Mutual Insurance June 2014 - August 2014
United States Marine Corps September 2007 - August 2013
State Street January 2007 - August 2007
Education
Tuck School of Business at Dartmouth 2013 — 2015
Master of Business Administration (M.B.A.)
Gordon College 2002 — 2006
Bachelor of Arts, Economics
Washington State Attorney General's Office January 2014 - Present
Law Dawgs, Inc. June 2013 - Present
Liberty Mutual Insurance June 2011 - December 2011
Dellwo, Roberts & Scanlon, P.S. October 2008 - December 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Windows, Outlook, Westlaw, LexisNexis, File and Database..., Administrative and..., Legal Research, Legal Writing, Employee Benefits, Time Management
Education
Gonzaga University 2007 — 2010
Bachelor of Arts (B.A.), Political Science and Government, 3.5
Kamiak High School 2002 — 2006
Diploma, General Studies, 3.4
Liberty Mutual Insurance June 2015 - Present
Etter, McMahon, Lamberson, Clary, & Oreskovich P.C. January 2013 - December 2014
Etter, McMahon, Lamberson, Clary, & Oreskovich P.C. April 2009 - December 2012
Bohrnsen & Stowe; Law Office of Andrew C. Bohrnsen November 1997 - April 2009
Safeco Insurance 1992 - 1994
Skills
Litigation, Civil Litigation, Torts, Public Liability, Automobile Accidents, Dispute Resolution, Westlaw, Legal Issues, Appeals, Trials, Professional Malpractice, Personal Injury, Criminal Law, Courts, Legal Research, Product Liability
Education
Gonzaga University School of Law 1994 — 1997
JD
University of Washington
BA
Richland HS
Liberty Mutual Insurance July 2007 - Present
Unigard Insurance June 2003 - June 2007
Colville Tribal Enterprise Corporation 1991 - 1993
Skills
CPCU, Underwriting, Property & Casualty..., Enterprise Risk...
Education
Gonzaga University School of Law 1973 — 1976
JD, Law
Gonzaga University - School of Business Administration 1966 — 1970
BBA, Finance
Liberty Mutual Insurance June 2001 - Present
National Insurance Centers June 1999 - June 2001
Unitrin Direct January 1995 - August 1997
Skills
Umbrella Insurance, Insurance, Property & Casualty..., Life Insurance, Commercial Insurance, Casualty, Management, Commercial Lines, Customer Service, Leadership, Claim, Team Building, Marketing, Term Life Insurance, Public Speaking, Legal Liability, Underwriting, Casualty Insurance, Strategic Planning
Education
Grand Canyon University 2012 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, A
Walden University
Herman Miller April 2015 - Present
Herman Miller December 2013 - April 2015
Liberty Mutual Insurance July 2011 - December 2013
Enterprise Rent-A-Car January 2010 - July 2011
Skills
Insurance, Customer Retention, Leadership, Marketing, Training, Customer Service, Sales, Cold Calling, Customer Satisfaction, Team Building, Fixed Annuities, Property & Casualty..., Account Management, Sales Management, Direct Sales, Microsoft Office, Sales Process, New Business Development, Sales Operations, Process Improvement, Change Management
Education
Grand Valley State University 2005 — 2009
B.S., Sociology
Liberty Mutual Insurance April 1987 - August 2013
Skills
Property & Casualty..., Team Building, Auditing, Customer Service, Analysis, Financial Reporting, Microsoft Office, Liability, Accounting, Insurance, Financial Analysis, Sarbanes-Oxley Act, Access, Process Improvement, Legal Liability
Education
Grand Valley State University 1980 — 1982
Master of Business Administration (MBA), Accounting and Finance, 3.4
Starbucks July 2015 - Present
Starbucks June 2014 - July 2015
Nordstrom September 2012 - June 2014
Nordstrom October 2011 - September 2012
Liberty Mutual Insurance August 2011 - October 2011
Slalom Consulting March 2010 - October 2011
T-Mobile 2010 - July 2011
Accenture September 2005 - March 2010
Clearwire 2010 - 2010
AT&T Wireless 2007 - 2009
Skills
Business Analysis, Program Management, Requirements Gathering, Requirements Analysis, SDLC, Process Improvement, Software Project..., Business Process..., IT Strategy, PMO
Education
Gonzaga University 2001 — 2005
BSME
Liberty Mutual Insurance July 2014 - Present
Providence Health & Services April 2012 - July 2014
University of Chicago Medical Center July 2011 - April 2012
Thermo Fisher Scientific January 2010 - July 2011
Oxarc Inc. August 2004 - January 2010
United States Air Force October 1999 - August 2004
Skills
Six Sigma, Lean Manufacturing, Lean Healthcare, Process Improvement, Continuous Improvement, Operational Excellence, Business Process..., Customer Service, Organizational..., Healthcare, Change Management, 5S, Toyota Production System, Business Process Mapping, Visio, Kaizen, Root Cause Analysis, Value Stream Mapping, Data Analysis, Hospitals, Training, Management, Strategy, Leadership, Team Building, Cross-functional Team..., Manufacturing, Project Management
Education
Gonzaga University 2007 — 2009
Master of Arts (M.A.)
University of Phoenix 2004 — 2007
Bachelor of Science (B.Sc.)
University of Phoenix 2004 — 2005
Associate of Arts (A.A.)
Liberty Mutual Insurance December 2013 - Present
RCAS, Liberty Mutual Insurance June 2006 - December 2013
Liberty Mutual September 2005 - June 2006
KETER Consultants May 1988 - September 2005
Skills
Insurance, Workers Compensation, Property & Casualty..., Legal Liability, Risk Management, Process Improvement, Liability, Leadership, Claim, Financial Risk, Commercial Insurance, Claims Management, Management, Underwriting, Analysis, Employee Relations, Operations Management, Risk Assessment, Accident Investigation, Casualty, Training, Human Resources, Safety Management..., Ergonomics, Occupational Health, Safety Training, Auditing, Industrial Hygiene, Risk Analysis, Policy, Accident, Hazard Recognition, Investigation, Hazard Analysis, Industrial Safety, Behavior Based Safety, EHS, Commercial Lines, Workplace Safety, Claim Investigation, Professional Liability, Reinsurance, Litigation Management, Brokers, Risk Management..., General Insurance, Captives, Excess, Employment Practices..., Umbrella Insurance
Education
Governors State University
BA
Liberty Mutual Insurance 2013 - Present
Safeco Insurance, A Liberty Mutual Company 2008 - 2013
Safeco Insurance 1996 - 2008
Safeco Insurance 1991 - 1996
Safeco Insurance November 1985 - 1990
Safeco Insurance January 1984 - October 1985
US Army January 1983 - January 1984
US Army March 1982 - December 1983
Skills
Project Management, Systems Analysis, Solutions Development, Management, Requirements Gathering, Solution Development, Business Analysis, Vendor Management
Education
Gonzaga University - School of Business Administration 1974 — 1979
Bachelor of Business Administration, Organizational and Personnel Management
Gonzaga University
Detroit Public Schools March 1999 - Present
Liberty Mutual Insurance November 1981 - December 1998
Skills
Special Education, Literacy, Classroom Management, Classroom, Educational Leadership, Lesson Planning, Differentiated..., Elementary Education, K-12, Tutoring, Educational Technology, Learning Disabilities, Staff Development, Teacher Training, Teaching, Instructional Technology, Early Childhood..., Curriculum Design, Curriculum Development, Public Speaking, Community Outreach
Education
Grand Valley State University
Special
Liberty Mutual Insurance January 2014 - Present
Liberty Mutual January 2009 - Present
Liberty Mutual June 2002 - January 2009
Skills
Casualty, Property & Casualty..., Commercial Lines, Workers Compensation, Commercial Insurance, Claim, Health Insurance, Professional Liability, Brokers, Claims Management, Underwriting, Insurance, Umbrella Insurance, Risk Management, Liability, Leadership, Inland Marine, D&O, General Insurance, Casualty Insurance, Employment Practices...
Education
Governors State University 1999 — 2004
MBA, Business Management
Saint Xavier University 1993 — 1995
Business, Business Management
Providence Catholic High School 1986 — 1990
Fairway Independent Mortgage Corporation May 2008 - Present
Liberty Mutual Insurance March 2006 - May 2008
Skills
Refinance, Mortgage Lending, FHA, Mortgage Banking, USDA, Loan Origination, Residential Mortgages, VA loans, Loans, FHA financing, Credit, Certified Mortgage..., Government Loans, Real Estate Financing, Mortgage Underwriting
Education
Gordon College 2001 — 2005
Bachelor of Arts, Business Administration, Economics
Liberty Mutual Insurance March 2015 - Present
Great Bay Community College September 2014 - March 2015
Great Bay Community College September 2013 - September 2014
Great Bay Community College September 2011 - September 2013
Skills
Customer Service, Admissions, Data Entry, Higher Education, Public Speaking, Leadership, Microsoft Office, Student Financial Aid, Training, Campus, Library, Critical Thinking, Community Outreach, Filing, Library Science, Research, Student Engagement, Student Affairs, Invoicing, Accurate Record Keeping, Accounting, Problem Solving, Cpr Certified, Supervisory Skills, PowerPoint, Event Planning, Microsoft Word, Human Resources, Finance, Cost Control, Conflict Resolution, Accounts Payable, Accounts Receivable, Commercial Insurance, Insurance, Financial Analysis, Leadership Development, Fundraising
Education
Southern New Hampshire University 2014 — 2016
Bachelor's Degree, Business Administration and Management
Great Bay Community College 2010 — 2013
Associate of Arts (AA), Liberal Arts and Business
Nute High School
Liberty Mutual Insurance April 2013 - Present
Hoopfest 2009 - Present
Safeco Insurance May 1991 - May 2013
Skills
Liability, General Insurance, Property Damage, Underwriting, Personal Lines Auto, Casualty, Property & Casualty..., Commercial Insurance
Education
Gonzaga University - School of Business Administration 1985 — 1989
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
ATD
ATD
Blue Valley Insurance Agency, Inc. April 2011 - Present
Liberty Mutual Insurance June 2005 - April 2011
Sport Mart 2004 - 2005
Skills
Account Management, Commercial Insurance, Competitive Analysis, Customer Service, Disability Insurance, Employee Benefits, Health Insurance, Insurance, Leadership, Life Insurance, Long-term Care, Management, Marketing, Property, Sales, Sales Management, Selling, Small Business, Strategic Planning, Team Building, Term Life Insurance, Umbrella Insurance, Underwriting, Workers Compensation
Education
Graceland University 2002 — 2004
Bachelor’s Degree, Business
colby community college 2000 — 2001
Liberty Mutual Insurance June 2014 - Present
Safeco Insurance July 2013 - June 2014
Gonzaga University September 2012 - May 2014
Gonzaga University May 2013 - July 2013
Gonzaga University September 2009 - April 2013
Skills
Teaching, Professional..., Microsoft Office, Organization, Efficiency, Clerical Skills, Data Entry, Data Analysis, Creativity, Handmade Jewelry, Teamwork, Goal Oriented
Education
Gonzaga University 2009 — 2013
Bachelor of Arts (B.A.), Criminal Justice
Gonzaga in Florence 2012 — 2012
West Mason church of Christ October 2013 - Present
McMillan and DeWitt Investment Properties August 2013 - Present
Liberty Mutual Insurance September 2008 - July 2013
Safeco Insurance August 2006 - September 2008
Skills
Property & Casualty..., General Insurance, Commercial Lines, Insurance, Business Process..., Quality Assurance, Workers Compensation, Strategy, Commercial Insurance, Management, Process Improvement, Risk Management, Underwriting, Claims Management, Liability, Program Management, Casualty, Customer Service, Training, Operations Management
Education
Grand Canyon University 2011 — 2013
Master of Business Administration (MBA)
Indiana University-Purdue University at Indianapolis 1989 — 1996
Bachelor's degree, Economics
Liberty Mutual Insurance July 2013 - Present
Nationstar Mortgage May 2011 - June 2013
University of Texas at Dallas February 2011 - May 2011
Skills
Internal Audit, Internal Controls, Access, Microsoft Excel, RSA Archer, Microsoft Word, Visio, PowerPoint, IDEA, Microsoft SQL Server, SQL, IT Audit, Sarbanes-Oxley, Windows Server, Unix Security, Solaris, IBM AIX, RACF, ACF2, Audit Command Language, Change Management
Education
University of Texas at Dallas - Naveen Jindal School of Management 2010 — 2012
Gonzaga University 2002 — 2006
BA, Political Science
Liberty Mutual Insurance January 2012 - Present
Liberty Mutual Insurance October 2010 - January 2012
MES August 2006 - October 2010
National Passport Center January 2009 - December 2009
National Passport Center January 2008 - December 2008
Skills
Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Microsoft Office
Education
Southern New Hampshire University 2010 — 2016
Bachelor's Degree, Business Administration and Management, General
Great Bay Community College 2002 — 2004
Associate's Degree, Information Technology
Liberty Mutual Insurance August 2015 - Present
IAPP - International Association of Privacy Professionals March 2014 - July 2015
Genesis HealthCare March 2009 - March 2014
Cision October 2007 - November 2008
PC Connection, Inc. September 2006 - October 2007
Skills
Writing, Proofreading, Microsoft Word, Editing, Product Management, Research, Customer Service, Healthcare, Hospitals, Management, Strategic Planning
Education
Granite State College 2003 — 2005
Bachelor of Arts (B.A.), English
University of New Hampshire
Ross County Adult Probation June 2015 - Present
Chillicothe Metropolitan Housing Authority February 2015 - June 2015
Community First Solutions June 2014 - February 2015
Butler County Department of Job and Family Services OhioMeansJobs (OMJ) July 2012 - February 2015
Access Ohio July 2012 - February 2015
Butler County Department of Job and Family Services March 2012 - July 2012
Transitional Living & Community Support, Inc. August 2011 - January 2012
Liberty Mutual Insurance June 2011 - August 2011
Butler County Juvenile Justice Center August 2010 - May 2011
GE June 2007 - August 2009
Skills
Financial Analysis, Community Outreach, Treatment, Analysis, Managerial Finance, Data Analysis, Finance, Budgets, Nonprofits, Financial Reporting, Program Management, Financial Modeling, Microsoft Excel, Change Management, Policy, Leadership, Government, Program Development, Public Policy, Community Development, Social Services, Case Management, Public Administration, Supervisory Skills, Public Speaking, Resume Writing, Mental Health, Workforce Development, Grant Writing, Job Search, Policy Analysis, Microsoft Word, WIA, Local Government, Microsoft Office, Account Reconciliation, Workshop Facilitation
Education
Northcentral University 2015 — 2018
Doctor of Philosophy (PhD), Criminal Justice
Grand Canyon University 2013 — 2014
Master of Public Administration (M.P.A.), American Government and Politics (United States)
Miami University 2007 — 2011
Bachelor of Science (BS), Social Work
Charity Landscaping June 2015 - Present
Liberty Mutual Insurance June 2014 - June 2015
Cannella Brothers, Inc. March 2014 - October 2014
Gingerbread Construction Company October 2007 - May 2014
Tasha Balsom Family Childcare November 2013 - February 2014
Jumpstart October 2010 - May 2011
Skills
Event Planning, Microsoft Office, Customer Service, PowerPoint
Education
Gordon College 2011 — 2014
Bachelor's degree, Christian Ministries: Global Christianity
Simmons College 2010 — 2011
French; Teaching English as a Second or Foreign Language
Liberty Mutual Insurance May 2015 - Present
Zumba Fitness June 2011 - Present
USAA August 2014 - May 2015
Skills
Customer Service, Insurance, Microsoft Excel, Underwriting, Claims Management, Property & Casualty..., Microsoft Office, Public Speaking, Process Improvement, Call Centers, Data Analysis, Claim, Management, Strategic Planning, Team Building, Leadership, Social Media, Microsoft Word, PowerPoint, Social Media Marketing
Education
Grand Canyon University 2015 — 2017
Master of Science (M.S.), Leadership
Grand Canyon University 2012 — 2015
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Liberty Mutual Insurance October 2013 - Present
Liberty Mutual Insurance June 2012 - September 2013
Liberty Mutual May 2007 - June 2012
Skills
Insurance, Property & Casualty..., Term Life Insurance, Fixed Annuities, Employee Benefits, Whole Life, Life Insurance, Customer Service, General Insurance, Homeowners, Sales, Risk Management, Sales Management, Team Building, Process Improvement, Casualty, Leadership, Claim
Education
University of Arizona, Eller College of Management 2015 — 2016
Master of Business Administration (MBA), MBA
National Alliance for Insurance Education 2013 — 2014
CISR, Insurance
Leadership Irving 2012 — 2013
American College 2008 — 2009
LUTCF, Life Insurance
Grand Canyon University 2001 — 2006
Accounting, Accounting
Sabino High School 1997 — 2001
General Studies, General Studies
Crosby & Henry Insurance Agency January 2008 - Present
Mapes Insurance January 2005 - January 2008
Liberty Mutual Insurance March 1990 - January 2005
Skills
Insurance, Marketing, Claim, Analysis, Property & Casualty..., Umbrella Insurance, Liability, General Insurance, Underwriting, Life Insurance, Sales
Education
Grand Rapids Community College 1973 — 1975
Associate of Arts and Sciences (A.A.S.)
Liberty Mutual Insurance February 2013 - Present
Liberty Mutual Insurance September 2012 - February 2013
Liberty Mutual Insurance March 2012 - September 2012
Market Basket Foods April 2007 - March 2012
Skills
Customer Service, Corporate Real Estate, Invoice Processing, Facilities Operations, Floor Plans, Customer Satisfaction, Vendor Relations, Process Improvement, Strategic Planning, Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, PowerPoint
Education
Granite State College 2012 — 2014
Associate's degree, Accounting and Business/Management
Keene State College 2011 — 2012
Accounting and Business/Management
Spaulding High School 2006 — 2010
High School Diploma
Liberty Mutual Insurance September 2015 - Present
Indoor Ascent LLC January 2014 - Present
Novitex Enterprise Solutions September 2014 - August 2015
Eastern Mountain Sports November 2013 - September 2014
The Big Bean Bakery and Cafe LLC June 2008 - March 2014
Measured Progress August 2005 - November 2007
Skills
Microsoft Office, Multifunction Devices, Customer Service, Sales, Management, Customer Support, Customer Satisfaction, Outlook, Microsoft Word, PowerPoint, Administrative..., Microsoft Excel, Data Entry
Education
University of New Hampshire 2009 — 2011
Environmental Horticulture
Great Bay Community College 2007 — 2009
Liberal Arts and Sciences/Liberal Studies
Liberty Mutual Insurance 2015 - Present
Gonzaga University Career Center May 2013 - May 2015
Bulldog Investment Group May 2013 - April 2015
J.P. Morgan May 2014 - August 2014
ICODA European Affairs January 2014 - May 2014
Washington Trust Bank May 2013 - August 2013
Sponsors for Educational Opportunity May 2013 - August 2013
Skills
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Access, Leadership, Teamwork, Microsoft Office, Research, Critical Thinking, Time Management, Social Networking, Facebook, Strategy, PowerPoint, Analysis
Education
Gonzaga University 2011 — 2015
Bachelor of Business Administration (B.B.A.), Finance and Economics, 3.76
Vesalius College 2014 — 2014
GEICO March 2014 - Present
State Farm August 2013 - March 2014
Liberty Mutual Insurance June 2010 - November 2012
Automobile Club of Southern California January 2005 - June 2008
Skills
Insurance, Property, Customer Service, Liability, Claim, Claims Management, Property Damage, Umbrella Insurance, Casualty Insurance, Customer Satisfaction
Education
Grand Canyon University 2009 — 2010
Bachelor's degree
TD February 2015 - Present
Arkatechture January 2015 - Present
Liberty Mutual Insurance June 2014 - December 2014
Market Basket April 2007 - June 2014
Manchester School District February 2014 - May 2014
Skills
Java, SQL, HTML, JavaScript, MySQL, Windows, PHP, CSS, HP Teamsite, CMU Sphinx 3, Unix/Linux, Informatica, Oracle, SUSE Linux, Oracle 11g, Korn Shell, Informatica Cloud
Education
UNH Manchester 2012 — 2014
BS, Computer Information Systems
Great Bay Community College 2008 — 2011
General education
PayneWest Insurance July 2014 - Present
PayneWest Insurance December 2013 - July 2014
Liberty Mutual Insurance October 2008 - December 2013
Skills
Claims Management, Liability, Commercial Lines, Insurance, Commercial Insurance, Claim Investigation, General Insurance, CPCU, Workers Compensation, Claims Investigations, Auto Claims, Excess, Employment Practices..., Insurance Adjusting, Directors & Officers..., Homeowners, Insurance Law, Accident, Brokers, Automobile Liability, Adjustments, Surety Bonds, Litigation Management, Adjusters, Excess & Surplus Lines, Underwriting, D&O, Reinsurance, Professional Liability, Inland Marine, Umbrella Insurance, AIC, Property Claims, Claims Resolution, Workers' Compensation..., Casualty Claims, Claims Handling, Property & Casualty...
Education
The University of Montana - School of Business Administration 2011 — 2014
Master of Business Administration (MBA), Master of Business Administration
Gonzaga University 1999 — 2003
Bachelor's Degree, European Studies, German
Gilbert Insurance Group February 2015 - Present
Liberty Mutual Insurance August 2013 - February 2015
Liberty Mutual Insurance May 2010 - August 2013
Auto-Owners Insurance December 2005 - May 2010
Orange County Public Schools August 2004 - May 2005
Skills
Commercial Insurance, Underwriting, Property, Workers Compensation, Umbrella Insurance
Education
Grand Valley State University
Bachelor of Arts (BA), Secondary Education and Teaching
Liberty Mutual Insurance May 2015 - August 2015
Nordstrom May 2014 - July 2014
Bakes Place May 2013 - August 2013
Skills
Sales, Retail, Food & Beverage, Customer Service, Data Analysis, Microsoft Office
Education
Gonzaga University 2012 — 2016
Bachelor of Science (B.S.) in Economics, minor in Spanish, Senior
Universidad Adolfo Ibáñez 2014 — 2014
Spanish Language, Latin American International Studies
Newport High School 2008 — 2012
Long & Foster Companies April 2014 - Present
American Funds 2006 - 2014
Capital Group 2000 - 2006
Liberty Mutual Insurance 1989 - 2000
Skills
Financial Services, Mutual Funds, Leadership, Investors, Customer Service, Marketing, Team Management, Phone Etiquette, Customer Follow-up, Follow-through Skills, Teamwork, Customer Service..., Program Management
Education
Long & Foster School of Real Estate 2014 — 2014
Virginia State and Nationally Licensed Real Estate Agent, Real Estate principals
Granite State College 1990 — 1994
Associate's Degree, Business Administration and Management, General
Farm Bureau Mutual Insurance Company of Idaho August 1997 - Present
Liberty Mutual Insurance June 1996 - March 1997
Prudential Financial June 1995 - January 1996
Big O Tires October 1994 - March 1995
The Goodyear Tire & Rubber Company June 1991 - September 1994
Skills
Life Insurance, Property & Casualty..., Commercial Insurance, Health Insurance, Long Term Care Insurance, Disability Insurance, Retirement Savings, Farm & Ranch Insurance
Education
Point Loma Nazarene University 1988 — 1991
Bachelor of Business Administration (B.B.A.), Bachelor of Office Administration (B.O.A.), Business Administration and Management, General
Grand Canyon University 1986 — 1988
General Studies
Wells Fargo Home Mortgage September 2015 - Present
Liberty Mutual Insurance September 2014 - August 2015
New Hampshire Liquor Enforcement June 2011 - August 2014
Epping Police Department November 2001 - May 2011
Skills
Sales Process, General Insurance, Sales Operations, Intelligence Analysis, Insurance, Training, Customer Service, Leadership, Team Building, Public Speaking, Government, Microsoft Office, Physical Security, Sales, Strategic Planning
Education
Granite State College 1996 — 1998
Criminal Justice/Law Enforcement Administration
NH Police Standards & Training Council 1988 — 1988
NH Full Time Police Officer Certification
Liberty Mutual Insurance July 2015 - Present
Liberty Mutual Insurance May 2014 - August 2014
AssetWorks, Inc. May 2013 - May 2014
Airfactz Background Screening and Reporting April 2013 - May 2013
Lake Forest Park Civic Club June 2011 - August 2012
Skills
SQL, Business Analysis, Team Leadership, Requirements Analysis, Teamwork, Microsoft SQL Server, Software Project..., Customer Service, Social Media, XML, Public Speaking, Leadership
Education
Gonzaga University 2011 — 2015
Bachelor's Degree, Management Information Systems, Finance, Computer Science, Cum laude
Shorecrest High School 2007 — 2011
AmTrust North America June 2015 - Present
Office Depot October 2014 - Present
Sedgwick CMS January 2010 - October 2014
Arthur J. Gallagher and Co. January 2007 - November 2009
Zurich North America April 2001 - February 2007
GMAC Insurance September 1999 - April 2001
Liberty Mutual Insurance January 1993 - September 1999
Skills
Claims Management, Claim, Subrogation, Claim Investigation, Litigation Management, Legal Liability, Casualty, Claims Handling, Property & Casualty..., Liability, Commercial Lines, Workers Compensation, Insurance, Commercial Insurance, Professional Liability, General Insurance, Risk Management, Claims Resolution, Mediation, Process Improvement
Education
Grand Canyon University 2011 — 2013
Bachelors Degree, Business Administration in Entreprenurial Studies
St. Thomas University
Associates Degree, Elementary Education and Teaching
Liberty Mutual Insurance January 2015 - Present
Holland May 2014 - December 2014
Amway Hotel Corporation June 2012 - May 2014
BREAKTHROUGH BELIEVERS RECOVERY AND HEALING CENTER August 2011 - August 2012
john ball zoo 2012 - 2012
Skills
Public Speaking, Team Leadership, Time Management, Customer Service, Community Outreach, Critical Thinking, Fleet Operations, Transportation, Program Development, Building Inspections, OSHA Record Keeping, Safety Auditing, Writing, Microsoft Office, PowerPoint, Leadership, Training
Education
Grand Valley State University 2010 — 2015
Bachelor's degree, Occupational Safety and Health Management
Grand Valley State University 2010 — 2014
Minor, Psychology
The Rawlings Group January 2012 - Present
Liberty Mutual Insurance March 2003 - November 2010
Assurant November 1999 - November 2002
American Seating Company November 1985 - November 1997
Skills
Project Management, Quality Assurance, Experienced Business..., Subrogation, Training, Analysis, Management, Six Sigma, Call Centers, Policy, Employee Benefits, Coaching, Databases, Sales, Negotiation, Health Insurance, Research, Lean Manufacturing, Risk Management, Workers Compensation, Data Analysis, Visio, Leadership, Access, Budgets, Business Analysis, Customer Service, Financial Analysis, Insurance, Microsoft Excel, Microsoft Office, Process Improvement, Program Management, Strategic Planning
Education
Grand Valley State University
Bachelor's degree, Political Science
Palm Beach State College
Associate's degree, Business Administration and Management, General
Sparta
JP Morgan Chase Bank, NA September 2011 - Present
Maki Insurance Group November 2009 - September 2011
Desert Canyon Insurance November 2007 - November 2009
American Family Insurance -- Marty Maki Agency May 2005 - November 2007
American Family Insurance -- Tim Maki Agency April 2002 - May 2005
American Family Insurance June 2000 - April 2002
Liberty Mutual Insurance October 1997 - June 2000
Education
Grand Valley State University 1993 — 1995
Williamston High School 1988 — 1988
Milton Elementary School August 2004 - Present
Milton Elementary School August 1999 - Present
Liberty Mutual Insurance 1990 - 1995
Weeks Family Restaurant 1982 - 1990
Skills
Technology Integration, Teaching, Instructional Design, Information Technology, Instructional Technology, Differentiated..., Operations Management, Educational Technology, Classroom, Curriculum Design, Curriculum Development, Lesson Planning, Classroom Management
Education
Walden University 2010 — 2012
Masters, Instructional Design and Technology
Granite State College 2004 — 2008
BS in Information Technology, Systems Analysis and Design
Liberty Mutual Insurance October 2010 - Present
Direct Capital Corporation March 2010 - August 2010
Connecting Point Marketing Group November 2009 - June 2010
Liberty Mutual March 2006 - October 2008
Robert Half International August 2004 - December 2005
Wheelabrator Technologies December 2001 - June 2004
Skills
IEX Total View, SharePoint, Microsoft Excel, Microsoft Word, PowerPoint, FrontPage, SQL, iConnect, Coordinating Schedules
Education
Great Bay Community College 2012 — 2015
Currently pursuing Assoicates in Science, Business Management and Computer Technologies
New Hampshire Technical Institute 1999 — 2000
Computer Technologies
Liberty Mutual Insurance August 2014 - Present
Hyland Software May 2013 - May 2014
Hyland Software October 2012 - May 2013
Skills
Windows, Microsoft Office, Microsoft Excel, ECMp, PowerPoint, Customer Service, Outlook, HTML, Troubleshooting, Computer Hardware, Windows Server, Active Directory, Microsoft Word, English, Research, Photoshop, Teaching, Budgets, Public Speaking, Business Analysis, Project Management, OnBase, VMware, HL7, SQL Server Management..., Medical Records, Medical Terminology, google docs
Education
Southern New Hampshire University 2010 — 2012
Bachelor's degree, Information Technology
Great Bay Community College 2007 — 2010
Associate's degree, Information Technology
Songs for the Master June 1984 - Present
Liberty Mutual Insurance June 2000 - March 2013
Skills
Music, Trumpet, Vocalist, Piano Playing, Songwriting, Sales, Guitar, Jazz, Classical, Drums
Education
Grand Canyon University 1990 — 1994
Music Theory and Composition
Liberty Mutual Insurance April 2014 - Present
CSC April 2010 - April 2014
JCC of Metro Detroit February 2010 - April 2010
JCC of Metro Detroit May 2009 - August 2009
Skills
BMC Remedy, VMware, Windows Server, Patch Management, Netbackup, Windows Server 2003, Windows Server 2008, VMware vCenter Protect, Shavlik HFNetchk, CA, Active Directory, Servers, DNS, System Administration, Virtualization, ITIL, Disaster Recovery, Change Management, Incident Management, Technical Support, Information Technology, Hardware
Education
Grand Valley State University 2005 — 2009
Bachelor of Science, Computer Information Systems; Environmental Science
Crossroads Christian Church January 2014 - Present
American Family Insurance March 2013 - December 2013
Crossroads Christian Church February 2009 - March 2013
Liberty Mutual Insurance March 2004 - October 2008
Skills
Health Insurance, Insurance, Leadership, Preaching, Sales, Coaching, Team Building
Education
Grand Canyon University
Liberty Mutual Insurance 2012 - Present
Liberty Mutual Insurance 2007 - 2012
Liberty Mutual Insurance 2000 - 2006
Skills
Insurance, Commercial Insurance, Claim, Commercial Lines, Business Analysis, Operations Management, Supervisory Skills, Microsoft Excel, Hyperion Reports, Analysis, Risk Management, Process Improvement
Education
Granite State College
Associate's degree, Business Management
Liberty Mutual Insurance March 2007 - Present
First Data Corporation September 2005 - March 2007
IBM Global Process Services July 2005 - September 2005
Skills
Cisco IOS, Cisco Routers, Windows Server, Avaya Site..., CA Spectrum, Troubleshooting, Computer Network..., Data Center, Networking, Servers, Technical Support, Telecommunications, System Deployment, VPN, Business Analysis, Routers
Education
AmeriTeach-UCI - Lakewood, CO 1999 — 1999
MCSE, Microsoft Certified Systems Engineer
Gordon College 1986 — 1993
Bachelor of Music, Vocal Performance
Coventry Health Care June 2012 - Present
Travelers Insurance April 2006 - June 2012
GUARD Insurance Group August 2001 - April 2006
Liberty Mutual Insurance 1999 - 2001
Skills
Workers Compensation, Claims Management, Insurance, Claim, Medicare, Healthcare, Managed Care, Health Insurance, Case Management, Workers' Compensation..., Subrogation
Education
Goodwin College 2010 — 2012
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
New York Institute of Technology 2006 — 2008
MBA, Health Care Management
Northeastern University 1995 — 1999
Bachelor of Arts (B.A.), Criminalistics and Criminal Science
Liberty Mutual Insurance January 2014 - Present
Vertafore January 2009 - November 2013
World Vision March 2005 - January 2009
World Vision June 2003 - March 2005
World Vision June 2002 - June 2003
World Vision April 2001 - June 2002
St. Therese Church September 1998 - November 2000
Northwest Jesuits June 1996 - May 1998
Gonzaga University January 1989 - May 1996
University of Washington September 1982 - March 1988
Skills
Business Analysis, SQL, Oracle, Data Warehousing, Oracle E-Business Suite, Management, SDLC, Requirements Analysis, Business Intelligence, Software Project..., Visio, Business Process, Crystal Reports, ERP, Business Process..., Requirements Gathering, Integration, Systems Analysis, Oracle Applications, Agile Methodologies, PL/SQL, Databases, Software Documentation
Education
University of Washington
Doctor of Philosophy (PhD), Atmospheric Sciences (Meteorology)
Weston Jesuit School of Theology
Master of Divinity (MDiv), Theology
University of Washington
Bachelor of Science (BS), Physics
Gonzaga University
Bachelor of Arts (BA), Philosophy
Liberty Mutual Insurance April 2012 - Present
Liberty Mutual 2007 - April 2012
Safeco Insurance 1993 - 2007
Skills
Underwriting, Product Management, Leadership, Project Management, Customer Service..., Program Management, Cross-functional Team..., Team Leadership, Management, IT Strategy, Risk Management, Vendor Management, Integration, Business Analysis, Property & Casualty..., Commercial Insurance, Process Improvement, Software Project..., Enterprise Software, General Insurance, Liability, Insurance, Business Process...
Education
Gonzaga University 1987 — 1991
Bartlett High School 1984 — 1987
Coventry Health Care April 2010 - Present
Coventry Healthcare Services August 2002 - March 2010
Coventry Health Care August 2002 - March 2010
Gallagher Bassett August 2000 - August 2002
Liberty Mutual Insurance September 1997 - August 1999
Liberty Mutual Insurance July 1991 - August 1997
Skills
Claims Management, Workers Compensation, Claim, Managed Care, Insurance, Commercial Insurance, Liability, Property & Casualty..., Medicare, Benefits Administration, Call Center, Healthcare, Legal Liability, Call Centers, Health Savings Accounts, Claim Investigation, Disability Insurance, Brokers, Casualty, Employee Benefits, Life Insurance, Training, Team Building, Workers' Compensation..., Health Insurance, Dentistry, Sales, Term Life Insurance, Underwriting, Claims Handling, Professional Liability, Claims Resolution
Education
University of Redlands 2000 — 2001
MA, Management
Grambling State University 1990 — 1991
BS, Economics
Liberty Mutual Insurance June 2014 - Present
Liberty Mutual Insurance August 2009 - June 2014
Safeco August 2007 - August 2009
Safeco Insurance July 2005 - August 2007
Liberty Northwest Insurance & Safeco January 1997 - July 2005
North Pacific Insurance January 1993 - January 1997
Sutton Matkin O'Neill 1990 - 1993
Skills
Claim, Insurance, Property & Casualty..., Claims Management, Commercial Insurance, Liability, General Insurance, Process Improvement, Underwriting, Casualty Insurance, Professional Liability, Risk Management
Education
Gonzaga University - School of Business Administration 1986 — 1990
Marketing
Liberty Mutual Insurance November 2014 - Present
Skills
Process Improvement, Operations Management, Management, Team Building, Project Management, Strategic Planning, Budgets, Leadership, Customer Service, Sales, Vendor Management, Financial Analysis, Customer Satisfaction, Contract Negotiation, Finance, Quality Assurance, Software Quality..., Program Management
Education
Gordon College 2001 — 2005
Bachelor of Arts, Business Administration, Economics
Liberty Mutual Insurance September 2014 - Present
Liberty Mutual Insurance November 2013 - September 2014
Liberty Mutual Insurance February 2012 - November 2013
Safeco Insurance - Liberty Mutual Insurance 2007 - February 2012
Safeco Insurance - Liberty Mutual Insurance 2006 - 2007
Safeco Insurance 2003 - 2006
Safeco Insurance 2000 - 2003
Safeco Insurance 2000 - 2000
Safeco Insurance 1998 - 2000
Washington Mutual 1993 - 1998
Skills
Insurance, Customer Service, Claims, Quality Assurance, Call Center, Coaching, Training, General Insurance, Project Management, Claim, Claims Management, Call Centers, Management, Employee Training, Instructional Design, Analysis, Process Improvement, Program Management, Leadership
Education
Gonzaga University
BA, Criminal Justice-Major, Sociology - Minor
YBP Library Services January 2013 - Present
Parkland Medical Center August 2011 - May 2012
Liberty Mutual Insurance January 2006 - March 2009
TJX Companies Inc. June 2002 - December 2005
EDS Corporation January 1995 - June 2002
Unipac Service Corporation January 1992 - December 1995
Apache Corporation July 1989 - December 1992
Wang Laboratories January 1988 - June 1989
Signal Capital Corporation June 1986 - January 1988
Public Service of New Hampshire June 1983 - June 1986
Skills
Troubleshooting, IDMS, CICS, VSAM, COBOL, COBOLII, ADSO, IDD, MVS, AS400 system, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Platinum, Easytrieve, SQL, FTP, MTEXT, ADSG, JCL, CA7, DB2, SQL DB2, Fileaid, SDSF, ISPF, RMDS, OLM, DMLO, MQSERIES, RUMBA, ENDEVOR, MICROFOCUS COBOL, VISIO, POWERPOINT, Microsoft Office 2007, Data Manipulation, Rumba, Endeavor, Visio
Education
Great Bay Community College 2009 — 2011
Associate of Science (A.S.), Surgical Technology/Technologist, 3.0
Southern NH University 1979 — 1983
Bachelor of Applied Science (B.A.Sc.), Management Information Systems, General, 3.0
David Lunceford Agency April 2009 - Present
California Insurance Center January 1993 - September 1993
Liberty Mutual Insurance July 1989 - January 1993
Education
Gonzaga University - School of Business Administration 1984 — 1987
BBA, Finance, Economics
Liberty Mutual Insurance Loan Officer AssistantCountrywideApril 2004 - January 2009
Education
Grand Canyon University 2000 — 2004
BA, Business Marketing
Protiviti February 2014 - Present
Liberty Mutual Insurance November 2013 - February 2014
Liberty Mutual Insurance July 2012 - November 2013
Liberty Mutual Insurance July 2011 - July 2012
Skills
Accounting, Sales, Business Communications, Customer Service, Internal Audit, Analysis, Auditing, Internal Controls, Risk Management, Risk Analysis, Account Reconciliation, Sarbanes-Oxley Act, Microsoft Excel, Finance, Microsoft Office, Financial Analysis, Management, PowerPoint, IT Audit, Risk Assessment, Financial Reporting
Education
Gonzaga University - School of Business Administration 2007 — 2011
Bachelors of Business Adminstration: Accounting and Finance
Marist High School 2004 — 2007
High School Diploma
Zurich North America March 2013 - Present
Liberty Mutual Insurance August 2011 - June 2012
Hanover Insurance June 2006 - August 2011
Old Republic Surety Company January 2000 - June 2006
Skills
Commercial Insurance, Underwriting, Surety Bonds, Surety, Financial Analysis, Customer Service, Microsoft Excel, Brokers, Employment Practices..., Life Insurance, Financial Risk, Microsoft Office
Education
Grambling State University 1991 — 1992
A.W. Transmission Engineering U.S.A., Inc. January 2011 - Present
Liberty Mutual Insurance May 2010 - December 2010
HJ Heinz February 2009 - August 2009
Shape Corp. May 2008 - August 2008
US Navy November 1999 - August 2005
Skills
ISO 14001 Internal..., CPR and First Aid..., MDEQ Storm Water..., Summit Training Source®..., Summit Training Source®..., Summit Training Source®...
Education
Oakland University 2014 — 2016
Master of Science (M.S.), Safety Management
Grand Valley State University 2005 — 2010
Bachelor of Science (B.S.), Occupational Safety and Health Management
Liberty Mutual Insurance January 2012 - Present
Skills
Public Speaking, Customer Service, Leadership, Process Improvement, Microsoft Word, Microsoft Office, Microsoft Excel
Education
Grand Canyon University 2014 — 2016
Master of Business Administration (MBA), Business Administration, Management and Operations
Arizona State University 2010 — 2014
Bachelor's degree, Computer Information Systems
Burns & Wilcox November 2014 - Present
Liberty Mutual Insurance April 2013 - October 2014
USAA September 2010 - March 2013
The Home Depot April 2009 - September 2010
Ellermann Schick & Bruno March 2007 - January 2009
Residential Design Group May 2001 - March 2007
United States Marine Corps July 1999 - July 2005
James Madison Cutts February 2000 - March 2001
Skills
Banking, Credit, Loans, Financial Analysis, Microsoft Office, Insurance, Credit Analysis, Risk Management, Customer Service, Finance, Underwriting, Strategic Financial..., Outlook, General Insurance, Liability, Microsoft Excel
Education
Grand Canyon University 2012 — 2014
Bachelor of Science (B.S.), Finance, General
Chandler-Gilbert Community College 2009 — 2012
Finance
Liberty Mutual Insurance June 1994 - May 2000
Skills
Microsoft Excel, Microsoft Word, Accounting, Teamwork, Financial Accounting, Financial Analysis, Customer Service, Financial Reporting, QuickBooks, Bookkeeping, Auditing, Tax, Research, English, Time Management, Income Tax, Public Speaking, Windows
Education
Grand Canyon University 2011 — 2012
University of Phoenix online 2008 — 2010
Manulife Financial 2011 - Present
LIBERTY MUTUAL INSURANCE 2006 - 2010
HARVARD UNIVERSITY 2003 - 2006
ALLEGIANCE TELECOM 2001 - 2002
HARVARDNET, INC. 2000 - 2001
Skills
Business Analysis, SQL, SDLC, Process Improvement, Project Leadership, SAS programming..., SAS Information Map &..., SunGard Advance BSR, Process Analysis, Dun &..., Microsoft SQL Server, Requirements Gathering..., Testing (functional &..., Cross-functional Team..., Cross-functional..., Analysis, Business Process...
Education
Southern New Hampshire University 2013 — 2015
Master of Business Administration (MBA)
The George Washington University
CBA, Business Analysis and Project Management
Goshen College
Bachelor's Degree, Economics, Management Information Systems and Computer Sciences
Liberty Mutual Insurance January 2011 - Present
Covance January 2007 - November 2010
Biogen Idec June 2005 - December 2007
Biogen Idec May 2001 - June 2005
Skills
Captivate, Instructional Design, E-Learning, Training, Project Management, Microsoft Office, Adult Education, Six Sigma, Process Improvement, Program Management
Education
University of Massachusetts Boston
MEd, Instructional Design
Gordon College
BS, Biology
Liberty Mutual Insurance December 2013 - Present
AMSEC LLC July 2009 - November 2013
Liberty Mutual via GMS Staffing (Contractor) August 2008 - December 2008
GSP Marketing Technologies January 2008 - August 2008
M.F. Blouin Merchandising Solution November 2003 - January 2008
Skills
Security Clearance, Process Improvement, Manufacturing, Government Contracting, Analysis, Software Documentation, Problem Solving, Visio, Training, Requirements Analysis, Microsoft Office, Business Analysis, Strategic Planning, Management, SDLC, Project Management, SharePoint
Education
Granite State College 2015 — 2017
Master of Science (M.S.), Project Management
Southern New Hampshire University 2008 — 2012
Bachelor of Science, Business Administration/Human Resource Management
Liberty Mutual Insurance May 2015 - Present
Safeco Insurance February 2011 - Present
T-Mobile June 2010 - August 2010
Gonzaga University August 2009 - May 2010
Mutual of Enumclaw June 2009 - August 2009
Northwest Home Designing June 2004 - August 2008
Skills
Fundraising, Insurance, Access, Microsoft Excel, Customer Service, Project Management, Leadership, SharePoint, Management, Marketing, Data Analysis, Time Management, Training, Analysis, Process Improvement, Research, Microsoft Office
Education
Gonzaga University 2006 — 2010
Bachelor's degree, Management Information Systems, General
Liberty Mutual Insurance January 2013 - Present
Liberty Mutual Group April 2008 - December 2012
Skills
Insurance, Property & Casualty..., Customer Service, Supervisory Skills, Customer Satisfaction, Process Improvement, Access, Call Centers, Outlook, Risk Management, Data Entry, Training, Team Building, Employee Benefits, Analysis, Leadership, Customer Retention, Coaching, Microsoft Excel
Education
Grand Canyon University 2014 — 2017
Bachelor's Degree, Applied Management, 3.7
Lexington Insurance Company 2003 - Present
CNA Insurance 1999 - 2003
CGU 1994 - 1999
Liberty Mutual Insurance 1991 - 1994
Wilson Suede And Leather 1988 - 1991
Gantos, Inc 1986 - 1988
Skills
Liability, Legal Liability, Professional Liability, Liability Analysis, Casualty, Claim, Property & Casualty..., Commercial Lines, Commercial Insurance, Litigation Management, Insurance, Excess, Reinsurance, General Insurance, Product Liability, Claim Investigation, Customer Service
Education
Goucher College 1982 — 1986
BA, Political Science
Beachbody January 2015 - Present
Waste Management 2013 - 2014
Bank of America 2000 - 2013
Liberty Mutual Insurance 1999 - 2000
Bank of America 1998 - 1999
Skills
Workforce Management, Call Centers, Capacity Planning, Leadership, Process Improvement, Credit Cards, Resource Management, Vendor Management, Risk Management, Contact Centers, Process Scheduler, Relationship Management, Banking, Service Delivery, Business Process..., Outsourcing, Forecasting, Scheduling, Workforce Operations, BPO, Six Sigma, Third Party..., Management, Business Analysis
Education
Grand Canyon University
Bachelor of Science (B.S.), Accounting
Liberty Mutual Insurance July 2012 - Present
Liberty Mutual Insurance October 2006 - July 2012
Liberty Mutual Insurance April 2005 - October 2006
Liberty Mutual April 2004 - April 2005
Education
Grand Canyon University 2012 — 2016
Bachelor's Degree, Applied Business Management
Ascentage Law, PLLC August 2015 - Present
Martel Dorow Inc September 2007 - July 2014
Tyco May 2001 - September 2007
Liberty Mutual Insurance August 1989 - September 2000
Education
Mount Washington College 2010 — 2011
Associate's Degree, Legal Assistant/Paralegal (Cum Laude), 3.47
Granite State College 1994 — 1997
Bachelor's Degree, Business Administration and Management, General, Magna Cum Laude
Liberty Mutual Insurance January 2014 - Present
Liberty Mutual Insurance May 2012 - Present
Liberty Mutual Insurance May 2010 - June 2012
Liberty Mutual Insurance October 2007 - May 2012
Skills
Training, Insurance, Claim, Claims Handling, Liability, Fraud, Negotiation
Education
Gonzaga University 2002 — 2006
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Gonzaga University - School of Business Administration 2002 — 2006
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Kittery School Department June 2012 - Present
Health and Safety Council of Strafford County February 2011 - Present
Unitil Service Corp. April 2011 - March 2012
Bauer Hockey, Inc November 2010 - February 2011
Timberland April 2007 - February 2010
Measured Progress 2010 - 2010
Liberty Mutual Insurance June 2006 - February 2007
Jane L. Forrest, MD, PA February 2004 - June 2006
Laminated Films & Packaging January 1996 - February 2004
Servomation Corporation August 1975 - October 1992
Skills
Outlook, Microsoft Excel, Budgets, Microsoft Word, PowerPoint, Forecasting, SAP, Customer Service, Microsoft Office, Management, Project Management, Strategic Planning
Education
Great Bay Community College 2012 — 2012
Certificate, WorkReadyNH Program
Hesser College
Associate's degree, Accounting, 3.8
Fifth Third Bank January 2013 - Present
Johnson Bank July 2012 - January 2013
Fidelity Investments April 2009 - July 2012
National City Bank May 2004 - April 2009
United States Navy February 1990 - June 2006
Huntington National Bank August 2000 - May 2004
Nationwide Insurance May 1999 - August 2000
Schreiber Foods November 1998 - May 1999
Liberty Mutual Insurance May 1998 - November 1998
Readi-Bake May 1997 - May 1998
Skills
Fixed Annuities, Equities, Marketing, Portfolio Management, Business Development, Securities, Sales Management, Asset Allocation, Business Relationship..., Direct Sales, Strategic Financial..., Defined Contribution, Customer Service, Series 7, Certified Financial..., Life Insurance, Variable Annuities, Variable Life, Bonds, Series 66, Loans, Finance, Uniform Combined State..., Banking, Management, Credit
Education
Grand Valley State University 1994 — 1996
Master of Business Administration (MBA), General Business
The Ohio State University 1989 — 1993
BSBA, Finance, General
Lorain Catholic High School 1985 — 1989
College Prep
Liberty Mutual Insurance 1993 - Present
Newton-Wellesley Hospital October 1988 - December 1992
Fuller Memorial Hospital October 1987 - October 1988
Skills
Conversational in..., Experienced Closed head..., Experienced with..., Workers Compensation
Education
Goshen College
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Grand Canyon University August 2012 - Present
Prudential Financial 2011 - 2012
Liberty Mutual Insurance February 2010 - March 2011
Mutual of Omaha October 2008 - February 2010
Nebraska Methodist Health System July 2004 - May 2005
Nebraska Methodist Health System January 2001 - July 2004
Education
Grand Canyon University 2012 — 2014
Masters of Science, Addiction Prevention and Treatment
University of Maryland University College 2005 — 2008
Bachelor of Science (B.S.), Business Administration, Management and Operations
Mapfre July 2015 - Present
Dma Claims September 2014 - Present
Grand Canyon University January 2011 - September 2014
Liberty Mutual Insurance 2009 - 2011
Skills
Higher Education, Adult Education, Admissions, Teaching, Student Affairs, Career Counseling, Customer Satisfaction, Customer Service, E-Learning, Insurance, Leadership, Marketing, Training, Staff Development
Education
Grand Canyon University 2012 — 2014
Bachelor of Science (BS), Business management
Bisbee High
High school diploma
Liberty Mutual Insurance February 2012 - Present
Education
Gonzaga University - School of Business Administration 2005 — 2008
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
GuideOne Insurance 2000 - Present
Pafco Insurance 1998 - 2000
Guaranty National Insurance 1996 - 1998
Liberty Mutual Insurance 1986 - 1996
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Grand Valley State University 1980 — 1984
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Self-employed December 2013 - Present
Liberty Mutual Insurance April 1984 - September 2013
Crawford & Company March 1974 - August 1984
Skills
property and casualty..., catastrophic - large..., expert in automobile..., Litigation Support, adr-attendance and..., Alternative Dispute..., Courts, Mediation, Claim
Education
Grand Valley State University 1969 — 1974
Bachelor of Science (BS), Economics
Liberty Mutual Insurance March 2014 - Present
Associated Press August 2013 - March 2014
Teach For America July 2011 - June 2013
Skills
Editing, Public Speaking, Research, Nonprofits, Community Outreach, Microsoft Office
Education
Gonzaga University 2007 — 2011
Bachelor of Arts (BA), Journalism
Davenport University August 2007 - Present
Liberty Mutual Insurance June 2006 - April 2007
Liberty Mutual Insurance March 2003 - May 2006
Skills
Project Coordination, Office Management, Customer Service, Presentation Skills, Marketing Strategy, Marketing Communications, Advertising, Interactive Advertising, Training, Mentoring, Adobe Creative Suite, Articulation, Curriculum Assessment, Curriculum Mapping
Education
Grand Valley State University 1997 — 2001
Bachelor of Arts (B.A.), English
Good Neighbor Insurance, Inc January 2015 - Present
Liberty Mutual Insurance January 2006 - January 2015
Discover Card October 1995 - January 2006
Skills
Customer Service, Process Improvement, Call Centers, Risk Management, Banking, Financial Services, Insurance, Outlook, Customer Experience, Microsoft Word, Sales, General Insurance, Health Insurance, Credit
Education
Grand Canyon University 1990 — 1995
Bachelor's Degree, Christian Studies
Grand Canyon University 1990 — 1995
Bachelor of Science (BS), Psychology